Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2018

January

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SALTO Hospitality website redesign spotlights lement Fusion

The new SALTO Hospitality website emphasizes the theme \"a hotel experience you need to discover\" and offers innovative additions for introducing SALTO Hospitality solutions for guest room doors, guest services door access and back-of-house. Above all, the new website relays SALTO Hospitality's dedication to improving the guest experience, hotel management, design, security and reliability.

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Spanish hotel market: SiteMinder analysis finds online hotel bookings have doubled in five years

A country analysis by the global hotel industry's leading cloud platform, SiteMinder, has revealed online hotel bookings in Spain have virtually doubled over the past five years. The finding is based on data from Euromonitor International, which reports that hotels in the world's most tourist-ready economy earned 7.3 billion from bookings made through the Internet in 2017 or, 98 percent more than the 3.7 billion registered from Internet-based hotel bookings in 2012.

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The travel trends set to shape 2018, according to Oaks Hotels & Resorts

As we kick off 2018, leading accommodation provider Oaks Hotels & Resorts is looking towards the year ahead, and with a bevy of travel trends set to prevail and influence travel plans, the calendar is shaping up to be a busy one for Aussie travellers.From savvy executives extending corporate trips, to young travellers yearning for the unknown, and cross-generational families seeking fully fitted out accommodation, the next 12 months will see an upswing of trends emerge across a broad spectrum of markets, according to the hotelier. Having swelled in popularity in recent times, Oaks Hotels & Resorts is anticipating that 2018 will be the year that bleisure travel booms. Aptly named, bleisure travellers are business executives who are ditching the traditional rule of mixing work with pleasure by extending their business trips in order to explore their host destinations, squeeze in some down time, and achieve the ever-elusive and highly sought after work-life balance.Oaks Hotels & Resorts' Director of Marketing and Brand Loyalty, Mrs Kira Klein, commented, \"Our central, city properties located in Brisbane, Sydney, Melbourne, Adelaide and even regional Queensland, are seeing a number of business delegates lengthen their stays to enjoy the local sights and experiences. We're also seeing many companies supporting this movement by encouraging their employees to maximise their time away, bookending their work commitments with a few days of R&R.\"While Oaks Hotels & Resorts' CBD locations will continue to appeal to corporate travellers and holidaymakers seeking mini city getaways, the younger generations are set to take a slightly different course with their travel plans come the New Year, opting for destinations that are more off-the-beaten-track.This year saw an upsurge of millennials traveling to holiday-spots based on their \"Instagrammability\", but Oaks Hotels & Resorts is predicting that 2018 will see quite the contrary, with more young people increasingly yearning for

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Digital Transformation in Hospitality: A Guide for Luxury Hotels | luxe.digital

The high-end hospitality industry continues to grow exponentially, with an estimated US$528B of direct spending on worldwide hotel reservations in 2017, and is projected to grow by over 50% by 2026. Digital brings scalable means at very low cost to all players, accelerating the industry shifts between OTAs and hotel groups, but also between the winners and the losers of the digital transformation.

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The Residence By Cenizaro Joins Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world'slargest alliance of independent hotel brands and operator of the award-winning, multibrandloyalty programme, DISCOVERY, today announced that The Residence by Cenizarohas joined its portfolio of distinct brands, adding a collection of luxury resorts to GHA'snetwork of more than 35 independent brands and over 500 hotels.Owned and managed by Cenizaro Hotels and Resorts, The Residence by Cenizaro presentsa portfolio of independent properties in some of the world's most desirable locations,including Tunis, Mauritius, Zanzibar and the Maldives. Each property in the family reflects adistinctive, individual personality and sense of place, and they all embody the legendaryhallmarks of excellence the world has come to know: attention to detail and intuitive,personal and discreet customer service. The resorts of The Residence by Cenizaro will alsobecome part of Ultratravel Collection, the most luxurious and iconic hotels in the DISCOVERYloyalty programme.Chris Hartley, GHA's CEO, is thrilled to welcome another unique brand to the alliance: \"Wereally do have a rich collection of brands to rival any that the global majors have to offer,and The Residence by Cenizaro adds to the wealth of choice that we offer our DISCOVERYmembers.\"Gary Xie, the company's Executive Director, comments: \"We are delighted to be part of aworldwide alliance, which will enable us to reach a global audience of luxury travellersthrough DISCOVERY's 11 million members. We are looking forward to welcoming DISCOVERYcustomers to our amazing properties.\"The Residence by Cenizaro is due to open its first south-east Asian property in Bintan,Indonesia in early 2018. GHA's other recent additions also include Monarch Beach Resort, anaward-winning property in California.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Houston 2018

Back by popular demand, international nonprofit Hospitality Financial and Technology Professionals (HFTP) is proud to host its innovation pitch competition, Entrepreneur 20X (E20X), at the world's largest hospitality technology exposition in 2018. HFTP is currently accepting applications online from hospitality startups who wish to compete in E20X at HITEC Houston this June. Past applicants and winners are welcome to re-apply as long as they are still considered Series A or a startup.

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Hotel Internet Services Announces FlixFling Partnership. Will Power BeyondTV Movie Service In Hotel Locations Nationwide

Las Vegas, NV January 11, 2018 Hotel Internet Services (HIS), a leading full-service provider of Internet services and TV solutions for the hospitality industry, has announced that Philadelphia-based OTT streaming company FlixFling will power its proprietary BeyondTV movie service in numerous locations nationwide. The service will be available to hundreds of thousands of guests in numerous hotels at the click of a TV remote.

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New Guest Service Gold Tourism Teaches Service Delivery Skills for Destinations

The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time.

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Zleep Hotels builds foundation for growth

For Zleep Hotels, 2017 was the year in which it truly positioned itself as a central actor in the Nordic hotel market. New highly profiled professionals have become part of the growing organization, new technologies have been developed and implemented, and the number of confirmed hotels has exploded.

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Lake Lawn Resort Selects Solution Suite from Rainmaker to Increase Profitability and Outperform the Competition

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Lake Lawn Resort in Delavan, Wis., has selected a comprehensive solution suite, including guestrev, grouprev, revcaster and revintel, to optimize hotel revenue and drive competitive advantage at the 271-room property. The agreement expands Rainmaker's footprint in the upscale hotel and resort market.

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Choice Hotels Teams Up with delivery.com to Offer Delivery Services to Hotel Guests

Choice Hotels is making life on the road a little easier and even more rewarding for its loyalty rewards members. Through a new program with delivery.com, an on-demand marketplace with over 12,000 businesses, hotel guests can now enjoy the added convenience of delivery services from local restaurants directly to their hotel location, including nearly 1,000 Choice Hotels properties across the country and growingwhile also earning Choice Privileges loyalty points. On-demand delivery from wine and spirits shops, grocery stores, and even laundry and dry cleaning is coming soon.

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It All Starts with Strategy at HSMAI's Digital Marketing Strategy Conference

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce that the 2018 HSMAI Digital Marketing Strategy Conference will take place February 21 at the New York Marriott Marquis. Focusing on strategy and innovative solutions, the event will bring together senior leaders in hotel marketing and their partners for thought-provoking conversations, presentations with practical applications, and the latest tools and insights to drive revenue and engage guests. HSMAI's 2018 Digital Marketing Strategy Conference will be held the day after the HSMAI Adrian Awards Gala.

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How a Small Guest Services Team Delivers Five-Star Service

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team.

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Does loyalty matter any more in travel?

It's expensive business to find a customer and win their booking in travel as multi-channel marketing and technology costs rise. Therefore, travel brands are taking loyalty extremely seriously as a key way of improving profitability, but are they succeeding and at what cost?

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Rightsify Creates a New Way for Hotels to Enhance the Guest Experience With Rightsify FM

Rightsify has today launched their Rightsify FM service to hotels and resorts globally. With Rightsify FM, hotels get custom designed music playlists that match their brand and every zone of their property, along with an online radio station and branded mobile music streaming application.

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La Cala Spa predicts 'man' as a rising trend for treatments and relaxation in 2018

Today, women are still leading the market demand for relaxation treatments and body care. However, the market anticipates new trends according to which men will be the emerging and most profitable customer of 2018. La Cala Spa is aware of this trend, and understands that the male audience do enjoy the many advantages of spas. With that in mind, in just six months, it has increased its health and beauty customers by 25%, a rise that makes it one of the leading facilities in Spain. The Spa center is located on the Costa del Sol, within a golf resort. It is the sixth best in Spain, accordin g to Leading Courses, and is among the 60 most valued golf resort in the world.The approach taken by the new La Cala Spa director, Pablo Sotoca, has been to change all the treatment protocols so that \"the treatments look gender neutral, rather than specific and depending on whether you are a man or a woman\". He stresses that \"our customers must feel safe, leaving the details to the professionals\".

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How secure is your hotel's mobile room key? | kshb.com

By the time you get to your hotel, you've waited at the airport, on the plane and in transit. Checking into your room may also mean a wait but not if your hotel offers mobile check-in and a digital room key. Some hotels offer these features through their mobile apps, allowing guests to bypass the front desk and head straight to their room without the wait. The room door opens with the mobile key when the phone touches the lock on the door. Mobile keys are convenient time-savers, but as a new technology, they may not be without vulnerabilities. The security of the mobile key feature depends on the measures that hotels or mobile key providers have in place to protect their electronic key system.

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IDeaS Revenue Solutions and Springer-Miller Systems Expand Strategic Partnership

Through an integration announced from IDeaS Revenue Solutions and Springer-Miller Systems, hotels and resorts will now be able to analytically optimize room type pricing utilizing the transaction-level data provided by Springer-Miller's SMS|Host Property Management System to inform IDeaS G3 Revenue Management System (IDeaS G3 RMS).

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5 tips for an award-winning guest experience from 2017's BoHo Award winners

If you're looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who have won awards thanks to the fantastic experiences that they provide their guests?

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Hard Rock Hotels Inspires Guests to Play Hard and Purify Harder through Rock Om Yoga Program

Encouraging guests to play hard and purify harder, Hard Rock Hotels is expanding its Sound Body wellness program with the launch of Rock Om, an in-room yoga experience, energizing the body and soul through the power of music. Working in collaboration with Manduka, the world's most respected yoga equipment and apparel brand endorsed by 4,000 yoga studios, teachers and practitioners worldwide, Rock Omprovides guests with top-of-the-line yoga equipment to utilize during their stay. Rock Om also offers guests a Hard Rock spin on in-room yoga classes, combining original tracks by DJ Drez fused with his wife, yogi Marti Nikko's, dynamic instruction on the easily-accessible Video On-Demand television channel.

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Will Blockchain Be Hospitable to the Travel and Hospitality Industry? | strategiccoin.com

In 2016, the global hotel industry generated a staggering $550 billion dollars in revenue. Of this, $199.3 billion came from the US alone, with 88% of American customers preferring to make their reservation online, and 72% preferring to use an online travel agency instead of directly booking with their hotel of choice.

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Futuristic hotel features space and energy-efficient pods | dailyplanet.climate-kic.org

Studio X's Tetra Hotel design is comprised of energy-efficient timber pods, and cuts an otherworldly silhouette among natural surroundings. The Tetra Hotel is based off of the award-winning Tetra Shed by David Ajasa-Adekunle. The shed was originally conceived in 2011 as an office unit. Now, the modular pyramid-shaped design has been extrapolated to a clustered and connected set.

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What mobile strategies are succeeding?

Apps, mobile advertising, messaging, location tracking, mobile sites, QR codes the proliferation of mobile technology can seem bewildering. So, in order to find out what strategies are succeeding and how brands should be reaching travellers we are conducting a major mobile survey.

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It All Starts with Strategy at HSMAI’s Digital Marketing Strategy Conference

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Hilton Honors Delivers Even More to Its Members in 2018 with Industry-Leading Earn Rates and New Benefits

Delivering on its continued commitment to give guests more of what matters, Hilton announced updates to its guest loyalty program, Hilton Honors, making it even easier for members to earn Points and unlock rewards. Starting in April, the more than 70 million members of Hilton Honors will enjoy new perks, including the highest elite point earning potential in the industry, the option to rollover nights and the opportunity to gift status.

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Eyefortravel San Francisco: Know Your Customer Better than Your Competitor

The EyeforTravel San Francisco Summit is back in 2018, guns blazing. Join some of travel's most inspiring and innovative brands coming together to learn, network and pioneer change in the industry.

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Hotel Technology & Marketing Trends 2018!

2018 for the hoteliers will a be time of tests, changes and new opportunities. It is good to conduct new opening based on knowledge about upcoming trends. We hope that Trends 2018, a publication created by practicioners for practioners, will contribute to the increase in your bookings.

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HSMAI Announces Robust Calendar of 2018 Events

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its full schedule of events for 2018. The events to be offered to hotel professionals and their partners through HSMAI Americas in 2018 will feature educational opportunities such as conferences and roundtables in addition to multifaceted-events recognizing noteworthy achievements in sales, marketing, and revenue optimization within the hospitality industry.

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Millennials when booking holidays think of instagram photos above all other factors | independent.co.uk

The number one thing that millennials look for when they're booking holidays isn't cheap booze, interesting activities or cultural experiences. According to travel site Expedia, the biggest priority for young people travelling abroad is how Instagrammable their destination is. The research, which analysed what inspires millennials and Gen X to travel, found those aged 18-34 research just how good a location will look on their Instagram feed before clicking book, with two thirds saying the Instagrammability of a location is the most important factor when booking.

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By stressing quantity over quality, travel industry has sparked a backlash | business-standard.com

Travel is a major global industry, but in 2017 it attracted unprecedented resentment and retaliation towards tourists. A growing global backlash against tourism extended from tropical rain forests to urban destinations like Rio de Janeiro and Venice.

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Google is making it harder for travelers to find the best prices, the Wall Street Journal charges | businessinsider.com

Google is using its dominance of the search market to limit competition in the online travel business for its benefit and that of some major hotel chains it's teamed up with, the Wall Street Journal charges in a new editorial. The online search giant, together with the hotel chains, is limiting the ability of online travel agencies (OTAs) to use keywords to advertise hotel rooms, according to the editorial. Meanwhile, Google's own travel service, which features listings from OTAs, takes a big cut out of the commissions they earn, the Journal reported.

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New Year, New Travel Priorities. Study Says: Experiences Win Over Possessions [Infographic]

Today Expedia.com released the results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults from Generation Z (age 18-22) to Baby Boomers (age 55-65).1 Results illustrate that people are shifting away from a society of stuff (products like clothes, electronics, jewelry), to a society of experiences, and are specifically saving for travel.

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HSMAI Announces Robust Calendar of 2018 Events

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its full schedule of events for 2018. The events to be offered to hotel professionals and their partners through HSMAI Americas in 2018 will feature educational opportunities such as conferences and roundtables in addition to multifaceted-events recognizing noteworthy achievements in sales, marketing, and revenue optimization within the hospitality industry.

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Interstate Hotels & Resorts Embraces Vegetarian & Vegan Trends With New Food And Beverage Promotion

ARLINGTON, Va. -- Interstate Hotels & Resorts the leading global hotel management company announces the launch of its Vegetarian & Vegan culinary promotion for its managed hotels. This on-trend, innovative promotion meets the needs of today's travelers for healthier eating through plant-based diets, incorporating high quality vegetarian and vegan lunch and dinner entrees in restaurants and banquets across its full-service hotels. Interstate created 27 new enticing vegetarian and vegan menu items for this promotion, which launched on January 1st.

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HFTP Releases Sample Hospitality Job Descriptions for Industry Professionals' Use

Discover example job description templates produced by international nonprofit Hospitality Financial and Technology Professionals (HFTP) and the HFTP Americas Research Center. The organizations compiled information into standardized descriptions for accounting and IT positions in the lodging industry, as well as descriptions for accounting positions in clubs. Available now via the HFTP website as well as its hospitality-specific search engine, PineappleSearch.com.

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AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor scores.

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What's missing from your hotel room | usatoday.com

If you've stayed in a hotel recently, you've probably noticed something missing from your room. For me, it was bathroom doors. \"Not all hotel rooms are created equal,\" says Sara Fahy, a vice president at Resonance, a company that advises resort and real estate developers. In fact, hotel amenities and services are so inconsistent that she has begun to pack her own travel emergency kit.

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Top 6 Digital Transformation Trends in Hospitality and Tourism | forbes.com
In the past few months, we've been looking at digital transformation trends in different industries like healthcare, retail, finance, and media and entertainment. Today, we look at an industry that's been completely turned on its head in recent years, due to extreme digital transformation: tourism and hospitality.

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Six Senses Hotels Resorts Spas to Launch Eat With Six Senses

Pick up your forks and rejoice. Eating and holidays go hand in hand, and now guests can enjoy both without derailing their health goals thanks to fresh whole food that is nutritious and delicious.Eat With Six Senses represents another pillar of the Six Senses Integrated Wellness philosophy and approach to food and drink. It is based on the guiding principles of natural ingredients, local and sustainable, and less is more, helping guests to reconnect with food safe in the knowledge that it's good for them, and good for the world around them.

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What's ahead for hotel guests in 2018? Probably more resort fees | chicagotribune.com

Mandatory \"resort fees\" mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don't have to be an industry insider to see where this is going.

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Russia Is Planning to Build a Luxury Hotel on the International Space Station | fortune.com

Russia's space agency is adding a dose of luxury to its bid to return to the space tourism business. It wants to build five-star accommodations on the International Space Station. The plan, if successful, would help Russia compete with private companies such as SpaceX, Virgin Galactic, and Blue Origin that have their own space tourism plans.

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