News & Insights- News - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2019

February

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D-edge Hospitality Solutions: The Marriage Of Technology & Marketing

Availpro, a leading & highly acknowledged hotel technology provider, and Fastbooking, an expert in digital marketing solutions, are joining forces to create a new brand and a new value proposition for the hospitality industry. With a portfolio of more than 20 solutions, a customer base of 11,000 hotels, and a large local presence in more than 100 countries in Europe and Asia Pacific, D-EDGE is the Europe's No1 Hotel Distribution Technology provider and the World's No3.

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Customer Reviews Help GuestRevu To Walk Away As Winners In Hotel Tech Awards

Winners of the 2019 HotelTechAwards have been announced, following four months of review collection and analysis, and GuestRevu's leadership team is overwhelmingly proud to see the company listed as the top hotel technology for both Reputation Management and Guest Feedback.

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Forget Glamping, These Pop-Up Hotel Rooms Are The New Rough Luxury

What if instead of going to stay at a hotel, the hotel came to you?

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Marriott Hotels in Costa Rica Present Their New Rooms Inspired in Local Nature

Marriott hotels in Costa Rica will start 2019 with newly renovated rooms providing guests a new experience of luxury and modernity, with designs created to evoke the destination and local nature in every detail.

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ARC and Expedia Group Release 2019 Travel Outlook Study

Airlines Reporting Corporation (ARC), in collaboration with Expedia Group today released its fifth annual comprehensive study of worldwide air travel trends: 2019 Travel Pricing Outlook. Analyzing data from ARC's global database of over 2 billion flight segments, ARC and Expedia Group analyzed air ticket purchase trends for the world's most popular domestic and international routes. This year's report also includes money-saving strategies for booking hotels.

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ALICE Provides the Bahia Hotel and Beach House with an Integrated Platform to Take Service and Operations from Great to Excellent' with ALICE

Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Jeremie Dardard appointed Global Head of Revenue Management

London, UK

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Adnan Malik Appointed Global Lead Revenue Manager at Magnuson Worldwide

London, UK

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Hilton Opens 200+ New Work-From-Home Reservation Sales Positions

Hilton has announced the creation of more than 200 new full-time work-from-home reservation sales positions, offering flexible work opportunities across the United States. As part of the Hilton reservations and customer-care team, the new reservation sales specialists will extend Hilton's award-winning hospitality for guests with travel or reservation-related questions.

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Shiji Acquires leading media distribution platform ICE Portal

Atlanta, Continuing a series of strategic acquisitions Shiji has announced they have successfully completed the acquisition of global media content management and distribution platform ICE Portal.

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How to Make Improving the Guest Experience a Joyful Task

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here's a way to think about it.

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Hotelier's Basic Guide To Remarketing: From Bounce to Bookings

Imagine this scenario: you are looking for the perfect gift for a friend or family member and furiously searching Google for a present. After a day or two, you notice those same products are now re-appearing as advertisements across the web. Sound familiar?

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Raffles Hotels & Resorts Launches Luxury Sleep Rituals Designed To Maximise Rest And Rejuvenation

Raffles Hotels & Resorts is raising the bar when it comes to rest with the launch of an intuitive and thoughtful wellbeing programme designed to help guests unwind, get a peaceful night's rest and wake up feeling refreshed. The new Raffles Sleep Rituals service, introduced as part of the brand's commitment to enhancing the comfort of its guests, will be piloted during the turndown service at four luxurious locations: Raffles Dubai, Raffles Makati, Raffles Seychelles and Raffles Europejski Warsaw.

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Hotels are losing out on metasearch

Hotels aren't bidding enough on metasearch sites or monitoring the space effectively, affecting their bottom lines and brand loyalty, says EyeforTravel and Fornova's new The State of Hospitality Distribution: Metasearch white paper, which is free to download now.

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Six Senses Hotels Resorts Spas Joins IHG

Six Senses Hotels Resorts Spas is bursting with news: it has become part of the IHG family of brands. (IHG) (InterContinental Hotels Group) is one of the world's leading global hotel companies with a growing number of luxury brands including InterContinental Hotels & Resorts, Regent Hotels & Resorts and Kimpton Hotels & Restaurants.IHG purchased the award-winning hospitality and wellness company from private equity fund Pegasus Capital Advisors for USD 300 million. The sale includes the management of 16 hotels and resorts, 37 spas and sister companies Evason and Raison d'Etre. Following the acquisition Six Senses is now expected to grow to 60 hotels within the next 10 years.\"This is an exciting new era for Six Senses,\" said Chief Executive Officer Neil Jacobs. \"IHG believes in our purpose to merge the two platforms of wellness and sustainability to promote personal health, and the health of the planet. Joining forces with IHG means we can use a wealth of systems and operational excellence to grow our brand and reach new markets without losing our quirky personality and playful touch. It's been a great pleasure to work with Pegasus over the last six years and we would never have reached this milestone without their vision and deep involvement.\"Over the next 12 months, Six Senses will open properties in surprising locations. From the private island of Krabey in Cambodia, a circuit of five lodges in Bhutan, to a 14th-century-old restored fort in Rajasthan. The dream list also includes a desert hideaway in Israel's Negev Desert, the transformation of a series of 19th-century mansions in Istanbul and the group's first project in North America, a contemporary duo of twisting towers designed by Bjarke Ingles located in Manhattan's West Chelsea neighborhood and along the High Line. Additional projects are currently under way in Austria, Brazil, Mainland China, Spain, Switzerland, Taiwan and Thailand.Although Six Senses took its first (barefoot) steps on remote beaches a

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All-In-One Facebook Messaging & What It Means for the Hospitality Industry

Last week, Facebook announced it is reportedly working to develop a single, unified messaging infrastructure and increasing the connection between several of their apps.

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Inside Germany's sausage hotel

What do you look for in a hotel interior? A calming color scheme? Crisp white sheets?Or what about wallpaper festooned with sausages, bratwurst-shaped cushions and IRL sausages hanging from hooks on the wall?Welcome to Boebel Bratwurst Bed and Breakfast, in the small village of Rittersbach near Nuremberg, Germany, which lays claim to being the world's first sausage hotel.Many -- including, but not limited to, vegetarians and vegans -- might rather not know how the sausage gets made. But for those curious about this meaty motel, proprietor Claus Boebel filled CNN Travel in on the in(nards) and outs of his unusual inn.

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Choice Hotels Marks One-Year Anniversary of WoodSpring Suites Acquisition with Opening of Brand's 250th Hotel

The WoodSpring Suites brand recently surpassed another milestone with the opening of its 250th hotel in the greater Portland, Ore., area. This landmark achievement coincides with the one-year anniversary of the Choice Hotels International, Inc. (NYSE: CHH) acquisition of the WoodSpring brand and franchise business.

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PolyU Study advises Hotels to Look Ahead Accurately basing on Publicly Available Data

Given that tourism is a global industry consuming a diversity of goods and services, the prediction of future trends needs to take account of the wider economic context, according to Professor Brian King and Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers use publicly available data to improve predictions about hotel occupancy rates in different classes of Hong Kong hotels. Their method can be adopted by individual hotels that have insufficient resources to collect expensive data, or for employing consultants, to predict demand. The researchers maintain that this has important implications for the hotel sector, both in Hong Kong and elsewhere.

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Radisson Hotel Group Sets Out New Commercial Strategy For South Africa

Radisson Hotel Group, one of the world's largest hotel groups has begun 2019 with the announcement of its new commercial strategy for South Africa. The Group currently operates 11 hotels and 2,200+ rooms across the country and is also one of the fastest growing hotel brands in Africa with 90+ hotels in operation and under development.

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Travel Megatrends 2019: Online Travel Agencies Scurry for Salvation Beyond Hotels

Online travel agencies will be around a decade from now, but food, activities, and rides will be a lot more important to them and their customers. The saplings of this future growth are already visible in 2019.

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ALICE Sweeps the 2019 HotelTechAwards

ALICE is the winning-est hotel technology at this year's HotelTechAwards. Recognized in six awards categories, ALICE proves once again why it's the industry leader in hospitality operations software. Over two thousand hotels around the world have chosen ALICE to streamline operations and communication with a single platform.

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New Revinate Analysis Shows 48% of Room Bookings 'Last Minute'

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced the findings of its global study on hotel booking lead times for 2017 and 2018. According to the analysis, which is based on 12 million reservations from 600 hotels, 48% of reservations made in 2018 were 'last minute', or booked within a week of check-in. Last minute bookings decreased by 6.25% when compared to 2017.

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iVvy Expands Global Presence to Drive Continued Market Demand and Growth

iVvy Inc., the award-winning global Venue Management Software company, today announced the addition of three new executives to their executive team. Daniel Melnyk has been appointed to VP Sales for Canada and USA, Kristi White has joined the company as SVP of Operations, representing the Americas. With offices in the UK, New Zealand, Australia and the United States, the expansion emphasizes iVvy's commitment to providing its game-changing technology and support to enterprises around the world.

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Build your ideal guest journey and learn how to make it a reality

Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests. apaleo has launched a pick your adventure style game designed to help hotels understand which guest segment they want to go after and how to best cater to them.

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When Clients Are Wrong

How often do you know that you are absolutely right and that your customer is absolutely wrong? It must take all of the patience and tactfulness in the world for a travel advisor to deal with such a challenge.Of course, some \"wrong\" clients aren't worth keeping. If they swear up and down they have passports and call you from the airport as they can't get on the plane to Europe because they had no idea they needed a passport, it's not worth your time trying to send them on a follow-up trip. The customer who argues with you on price, falsely claiming you cited a very low quote for a vacation, is definitely not worth saving. All you can do in these cases is extract yourself gracefully.

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Wholesalers are the biggest issue in hotel distribution

Fornova and EyeforTravel's white paper has uncovered that the greatest factor impacting rate integrity is contracted wholesalers, which are selling inventory to Online Travel Agencies (OTAs) that do not have direct agreements with hotels. This is resulting in lost market share and revenues for both hotels and partner OTAs. The depth of this is revealed by Fornova monitoring of nearly 10 million shops made through metasearch engines in 2018.

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Expedia Struggles to Move Beyond Its U.S. Dependence

When Mark Okerstrom became CEO of Expedia Group in September 2017, he said he wanted the company to become more global. In September 2018, Okerstrom repeated the ambition, noting that one of his priorities is for the conglomerate to become more locally relevant worldwide.

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Getplanning, by Cendyn, launches To Do Lists a new feature to keep hoteliers on top of their tasks

Getplanning, by Cendyn is excited to announce the launch of a useful new task management feature, To Do Lists, that allows you to easily manage workflows and deadlines within your hotel planning team.

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NFL Hall-of-Famer Terrell Davis to Give Keynote Address at Agilysys' Annual User ConferenceInspire 2019

 ALPHARETTA, GA. Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, announced today that Terrell Davis, two-time Super Bowl champion and pro football Hall-of-Famer, will keynote its 2019 annual user conferenceInspire, taking place at Caesars Palace Hotel & Casino in Las Vegas from February 24 - 27.

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Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests

Palo Alto, California - Plum, the hospitality industry's revolutionary new wine by the glass appliance, announced today that Arizona Biltmore, A Waldorf Astoria Resort, will be featuring their next-gen on-demand wine experience in all Villa Suite accommodations, to surprise and delight guests and further elevate their stay.

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The World's First Vegan Suite' Welcomes Guests at Hilton London Bankside

Following guest feedback, a vegan suite is now available for reservation at the design-led Hilton London Bankside. The suite, created in partnership with multi-sensory design experts Bompas & Parr and given the thumbs up by The Vegan Society, offers a vegan experience throughout, from a plant-based check-in desk and keycard to vegan-friendly beddingand eco-cotton carpet.

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Hotel Booking Sites To Make Major Changes After CMA Probe

Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago have been the subject of CMA enforcement action due to serious concerns around issues like pressure selling, misleading discount claims, the effect that commission has on how hotels are ordered on sites, and hidden charges.

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The Best European Destinations For 2019 Revealed

Budapest has been voted the #1 European destination for 2019 from 20 \"must-see\" locations that made the finalists' list of contenders for the coveted title organized by European Best Destinations (EBD).

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Brands Sandton and Pillows Hotels Select Revinate Marketing to Power Revenue-Focused CRM Strategy

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that both the Sandton and Pillows brands, which operate in the Netherlands and Belgium, have selected Revinate Marketing as their group-wide CRM solution.

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New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

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NAVIS And GCommerce Announce An Integrative Partnership To Support Hoteliers

The hospitality industry is quickly evolving, and this evolution is making it more challenging than ever for hoteliers to serve their guests in new ways and lead their businesses. There are modern challenges, and new ways to do business that can seem overwhelming.

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Ireckonu Looks to Inspire Innovation at HTNG and SAIA Events, Partnering with Industry Leaders Okura and QO Amsterdam

This Thursday, Ireckonu will be attending and speaking at this year's HTNG Hospitality Tech Summit, located at Hotel Okura Amsterdam. Industry expert and Ireckonu's VP of Sales, Kees van Donk, will be representing Ireckonu as they align themselves with Hotel Okura and discuss the start of their joint journey, focusing on the boundless enhancements Ireckonu can bring to an already exceptional hotel. Ireckonu's ability to communicate with all the on-premises and above property systems, consolidate the data trapped in data silos, and display them on a living, updated dashboard, provides Hotel Okura with newfound insights on integral information about their guests and the hotels systems. This presentation will be done in collaboration with Michiel Roelfsema, deputy General Manager of the Hotel Okura Amsterdam.

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2019 Hospitality Trends to Watch: Four Hilton Leaders Take a Look Back, and Forward

Welcome to 2019 in hospitality.

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Ibis Opens The Way To Vibrant Hospitality By Putting The Focus Back On The Human Touch

Ibis, a trailblazer in economy hotels since 1974, is shaking up economy hotel standards by offering travelers and local residents a totally new customer experience that focuses on hospitality, opening out to the local community and increased social interaction. This strategy is in response to new customer expectations highlighted by an Ipsos(1) study conducted across 6 countries on behalf of ibis: 80% of respondents would like this new type of hotel to be a social venue, where everyone, including \"non-staying\" guests, feels welcome. It is a transformation for the brand, which aims to position its hotels as genuine living spaces for everyone, that are flexible, welcoming and on-trend, and which satisfy the various expectations of their clientele at any time of day. A new customer experience to support the brand's transformation Ibis intends to welcome visitors to a life hub, where anyone can come to sleep, dine, meet people or enjoy live music. A whole new range of possibilities within a single location that appeals to a majority of respondents (67%), who gave ratings of between 6 and 10 out of 10 for this new venue concept. Ibis is offering new and flexible spaces that encourage social interaction and connections between customers, travelers and local residents.

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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience

Today, TrustYou announced the release of its latest eBook, The Complete Guest Engagement Guide - How Messaging Elevates The Hotel Experience. The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue.

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Bleisure' Travel Is On The Rise

As millennials make up a growing share of the workforce, they've begun to capitalize on a new, unofficial work perk. \"Bleisure\" travel - the trend of blending business with leisure activities on business trips - is on the rise, providing a greater quality of life and work/life balance to those who take advantage of it.

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A Twist in Travel Trends for Spring Break, According to Booking.com

Sunbathers and beach seekers are scouring the Internet for Spring Break, but a twist on the traditional trend might see students flocking to more unique destinations. According to Booking.com's 2019 Travel Predictions, over half of travelers would like to visit a destination that none of their friends have been to (51%).* For those still looking to book a Spring Break trip whether to a pristine beach, majestic mountain or bustling city, Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has the best deals and tools available.

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How Viceroy Los Cabos Creates an Immersive Guest Experience

Para leer el comunicado en espaol, haga click aqu.

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Travel Tripper and Pegasus join forces in merger backed by Accel-KKR investment

Travel Tripper and Pegasus, two leading hospitality technology providers, today announced that they are joining forces to deliver greater value and innovation to hotel groups worldwide. The combination is backed by a substantial investment from Accel-KKR, a leading technology-focused private equity firm.

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HelloShift Messaging for Hotels Rated #1

For the second year in a row, hoteliers rated HelloShift #1 for Staff Collaboration in the prestigious 2019 HotelTechAwards.

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Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty

Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel's success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning.

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Go Moment Wins 2019 HEDNA Innov8 with Smartconcierge Ivy

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy - today announced that it has won the prestigious HEDNA 2019 \"Connected Like Never Before\" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology providers, Go Moment's Ivy rose above the rest thanks to its timely and relevant ability to combine AI, voice, and the Internet of Things. The winning presentation, entitled, \"Do Less with AI,\" and made by Go Moment CEO Raj Singh, showcased Ivy's role in the evolving guest service eco-system with its game-changing SMS-based hybrid human and AI guest service technology. The company's constant innovations for Ivy continue to solve the pain of delivering exceptional, frictionless 24/7 communication to guests. The average resolution time for guests served through Ivy is measured in seconds, not minutes.

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Nor1 Continued Strong Momentum in 2018 with Record-Breaking Growth and Cutting-Edge Innovation

Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology today announced that 2018 saw a record-breaking year of growth in terms of product launches, new clients, acquisitions, and the opening of two new offices.

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SiteMinder reveals the top 12 hotel booking revenue makers of 2018 as consumer choice rises

SiteMinder, the global hotel industry's leading guest acquisition platform, today unveils its annual lists of the channels that brought the highest total booking revenue to hotels in some of the world's top travel destinations in 2018. Varying from direct hotel websites to a new host of third-party channels, the diversity of the lists this year reflects a rise in consumer choice that is forcing hotels to compete for business on more booking channels than ever before.

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Oaks Hotels & Resorts named as Ctrip's Best Hotel Partner Oceania, recording 60% growth in Chinese visitation

Leading accommodation provider Oaks Hotels & Resorts has been recognised by Ctrip - the world's fastest growing and China's largest online travel agency - as Best Hotel Partner, Oceania for 2018 at the annual Ctrip Awards, held in Sydney last week.The hotelier also took out Ctrip's Guests' Choice Award - Australia and New Zealand - which was based on unbiased guest reviews from Ctrip travellers.

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Las Vegas's Downtown Grand Casino Chooses Duetto to Drive Revenue

The Downtown Grand Hotel & Casino has implemented two of Duetto's cloud-based applications - GameChanger for pricing and ScoreBoard for reporting - and partnered with Duetto for Strategic Consulting services to drive more profitable revenue at the iconic property.

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Andaz Hotels & Resorts And The Society Of Scent Make Hotel Stays More Memorable

While global in scale, Andaz hotels and resorts weave the sights, sounds, scents, tastes and textures of the surroundings into each property for an experience that truly immerses guests in the eclectic culture of each destination. Today, the brand announced a new collaboration with The Society of Scent, an olfactory collective which includes a proprietary fragrance creation laboratory led by Jean Claude Delville. Delville, who first began studying perfumery at age 17, has developed fragrances with several major designers including Givenchy, Marc Jacobs, Joe Malone and Vera Wang. Through this collaboration, the sense of scent will be brought to life at all Andaz properties worldwide in highly immersive and unexpected ways.

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Oakwood Transforms Online Booking Experience, Announces New Strategic Partnership with TravelClick for a Best-in-Class Global Reservation System

Oakwood, wholly-owned by Mapletree Investments (\"Mapletree\"), announced today a new strategic partnership with TravelClick, an Amadeus company, that places Oakwood at the forefront of online booking capability, enabling seamless integration with mainstream travel and online booking platforms as well as travel management platforms. The announcement reinforces Oakwood's commitment to its business strategy, which focuses on harnessing technology to deliver a better customer experience. The revamped platform will allow consumers and business travelers alike to book immediately online - a major shift in preferences in a rapidly-changing industry.

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Pace Announces A Certification With Oracle Hospitality OPERA PMS

The hotel industry, compared to other industries, has been sluggish to adopt new technologies. This is changing. New technologies are emerging that bring operational efficiencies, better guest experiences and a host of other improvements. Revenue Management been falling behind on this trend. More than 90% of hotels still yield and manage revenues manually. The small minority of hotels that embrace technology have been limited a handful of solutions, which require significant investment of capital and time.

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Taking hotel upselling to the next level: Oaky completes 2 million seed funding

AMSTERDAM, February 4, 2019: Oaky, the hospitality industry's top upselling platform and #1 rated upselling and merchandising software, has completed seed funding and raised 2 million. The newly unlocked funds will be used to move forward with promotion and product development. Series A funding is set to go on until late 2019.

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Meli Hotels International Receives Award For Best Tourism Services App At FITUR

Last week at FITUR, Meli Hotels International presented the latest innovations in its mobile MeliApp to improve user experience and offer services throughout the customer journey. The app received the prize for \"Best Tourism Services App\" yesterday at the AppTourism Awards 2019 organised by Segittur (State Organisation for Innovation and Tourism Technology Management) to acknowledge the best mobile solutions in the tourism industry.

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Essec's Professor Peter O'Connor releases new book: Reviewed!

User reviews have become incredibly influential. What past customers say about your hotel, both on TripAdvisor and on Online Travel Agency pages, can make or break your business. However, responding to such criticism is challenging, resulting in sullied reputations and lower revenues.

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Hilton CEO: We're Not Trying to Compete With Google, Amazon and Apple'

At a time when a number of travel and hospitality CEOs are increasingly concerned with the idea of who \"owns\" the customer and are attempting to build extensive \"experience platforms\" to do just that Hilton CEO Christopher Nassetta has a slightly different take on those efforts versus peers.

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Ctrip and Shangri-La Hotels and Resorts Globally Introduce More Tailored Travel Options To Chinese Travellers

Ctrip.com International, Ltd. (Nasdaq: CTRP), one of China's largest integrated travel services company (\"Ctrip\"), and Hong Kong-based Shangri-La Hotels and Resorts, an iconic Asian luxury hotel group, today signed an agreement to offer more unique experiences to Chinese consumers across Asia and the world. The agreement enables Shangri-La Group's brand of hotels and resorts including Shangri-La, Kerry, Hotel Jen and Traders to be directly connected and promoted on Ctrip's platform.

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Arlo Hotels partners with global merchandise curator, Fancy

Arlo Hotels is revolutionizing the conventional hotel gift shop, today announcing a partnership with global digital marketplace, Fancy, to sell myriad products from Fancy's network of small businesses around the world. Guests and locals can shop the Arlo x Fancy store online, or view products in person at the New York City-based lifestyle hotels. The online marketplace can also ship each unique product to more than 190 countries worldwide, and offers multilingual customer support in 33 languages, ensuring every Arlo guest can bring home a memorable souvenir.

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World Tourism Association for Culture and Heritage Launched to Combat Overtourism

THE WTACH is the brainchild of its founder and CEO, Chris Flynn, a former director for the Pacific region at the Pacific Asia Travel Association, a role he held for 15 years. He says emerging tourism destinations need more help. While there are overtourism abuses in economically developed, highly regulated destinations, Flynn argues that it is in lesser economically developed destinations where overtourism has disproportionately greater negative impact. Tourism meltdown locations\"WTACH works with destinations to provide development strategies and policy framework recommendations to avoid the kind of tourism meltdown we are seeing at Angkor Wat, Phi Phi Island and Mt Everest,\" says Flynn. WTACH's position is that tourism needs to respect host communities and their cultural and heritage assets by adhering to a framework that has the host community at its heart. \"It's time for the tourism industry to take step back and look at the long term impact of its decision making,\" says Flynn. Social media and mobile devices aren't helping. Carolyn Childs, CEO of MyTravelResearch.com, and a member of the WTACH advisory specialising in analysing data and trends, says it is no coincidence that WTACH is being born at a time when 'selfie' culture and the promotion of 'Instagramable' travel is sweeping the world. \"A unique image can 'create' a destination in moments - often leaving it unprepared or wrong-footed,\" says Childs. \"This is particularly true if the image runs counter to cultural values. It risks tourism losing its 'social licence' with host communities. Ironically, these 'instadestinations' risk destroying the very thing travellers are seeking,\" she warns. The desire for 'authenticity' in travel is also problematic. Childs cites an AirBnB survey which found that over 80% of millennial travellers (and 93% of Chinese millennials) seek a \"unique\" experience and want to \"live like locals\" while on holiday. Monetising authenticity\"The pressure on destinations and

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Caesars Entertainment Launches Caesars Rewards Loyalty Program

Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment provider, will introduce \"Caesars Rewards\" as the next exciting evolution of its award-winning loyalty program effective Feb. 1, 2019. Harnessing the power and name recognition of the Caesars brand along with its expansive offerings, Caesars Rewards members will enjoy greater benefits and extra incentives as Caesars makes it easier than ever to experience more of its world-renowned global offerings spanning hospitality, entertainment, gaming and more.

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Uk's Leading Commercial Coffee Machine Supplier Launches First-ever Coffee Machine Review Website

Bibium, the brand-independent industry leading provider of coffee solutions to the hospitality industry has today launched an online review site where commercial buyers can share experiences, browse, learn, review, compare and purchase coffee machines.

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Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their Three Properties

Alpharetta, GA. Jan.31, 2019 Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its InfoGenesis POS and Visual One PMS solutions were successfully implemented at Wild Rose Casinos & Resorts in Iowa to provide a more integrated technology infrastructure and superior guest experience across its three locations in Emmetsburg, Clinton and Jefferson.

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Puzzle Partner's Newest Client, Plum, Develops Innovative New Product That Brings Wine by the Glass Directly to Your Hotel Room

Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, announced today that they have signed Plum, the first automatic appliance that perfectly preserves, chills, and serves wine so that it can be enjoyed one glass at a time in the privacy of a guest's hotel room. Puzzle Partner will become Plum's source for strategic and tactical marketing initiatives including content development, branding, public relations and persuasive messaging. With a roster of clients throughout the USA, Canada, Europe, and Australia, Puzzle Partner has delivered a refreshing twist on traditional marketing services and is honored to join forces with Plum.

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Rapidly Growing TeamSupport Welcomes New Chief Technology Officer

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Rahav Dor has joined the executive team as Chief Technology Officer. Dor, who has more than 20 years of technology leadership experience, is the third C-suite executive to join the company in recent weeks as the company continues to add top leadership talent to further grow the business.

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Triptease unveils new brand with announcement of new full-funnel product proposition

Triptease has today unveiled a major rebrand to reflect the company's evolution from on-site conversion solution to full-funnel direct booking channel. Beyond conversion optimization, Triptease's new Guest Intelligence Platform identifies a hotel's most valuable guests then works across the entire customer journey - from acquisition to conversion - to make sure they book directly at the hotel.

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Screen-free Hotel In Sweden Offering Free Hotel Rooms To Social Media Addicts

How would you like to get a free hotel room?

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Digital tax a threat to innovation, Booking.com CEO says

Gillian Tans, president and CEO of Booking.com, discusses the U.S.-China trade war and digital regulation.

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A quarter of hotels more expensive on OTAs

According to a study by the Center for European Economic Research (ZEW), hotels are given inferior positions in the search results, for example if they quote cheaper prices on their own website. \"Not every positioning and recommendation on major booking portals such as Booking.com and Expedia is therefore in the interest of the users,\" the study says.

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ZEW Discussion Paper: Hotel Rankings of Online Travel Agents, Channel Pricing, and Consumer Protection

We investigate whether online travel agents (OTAs) assign hotels worse positions in their search results if these set lower hotel prices at other OTAs or on their own websites. We formally characterize how an OTA can use such a strategy to reduce price differentiation across distribution channels. Our empirical analysis shows that the position of a hotel in the search results of OTAs is better when the prices charged by the hotel on other channels are higher. This is consistent with the hypothesis that OTAs alter their search results to discipline hotels for aggressive prices on competing channels, thereby reducing the search quality for consumers.

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HIS Introduces BeyondTV GuestCast Solution to Address Evolving Hotel Guest Content Streaming Preferences

Clearwater, Fla. Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the launch of BeyondTV GuestCast, an advanced casting solution that, while affordable for hoteliers to implement, provides guests with the ability to securely cast a wide range of personalized content from their own devices onto guestroom televisions.

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Hard Rock Daytona Beach debuts to nearly a million in milestone opening with Flip.to marketing platform

Orlando, FL Hard Rock Hotel Daytona Beach has switched on an entirely new approach to travel marketing with Flip.to, the advocacy marketing platform for hotels and travel brands.

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Global Wellness Summit Releases In-depth Report, Eight Wellness Trends for 2019

When 650 wellness experts from 50 nations gather to debate the future of wellness, a uniquely informed and global view of trends unfolds. That's what transpired at the recent Global Wellness Summit (GWS), which brought together leaders from the medical, travel, spa, beauty, fitness, nutrition, technology, financial and architecture worlds to debate where wellness is headed.

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Scandic and SATS team up to help guests sleep better testing sleep program at selected hotels

From today, Scandic's guests will be able to access a sleep program on the TVs at selected Scandic hotels. This has been made possible thanks to a partnership with the largest health club chain in the Nordic countries, SATS. The program is part of an expanded offering within health and wellness to help people have as great a guest experience as possible at Scandic.

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Outrigger Announces Transition to Outrigger Hospitality Group

Outrigger Enterprises Group today announced the brand's official name change to Outrigger Hospitality Group in unison with a company-wide initiative that restructures its multi-branded portfolio and further solidifies its position as a worldwide leader in the beach resort industry. Outrigger's corporate name change provides the brand clarity and structure for strategic growth of its domestic and international collection. Three core categories under Outrigger Hospitality Group include its Premier Beachfront Resorts in Hawaii, Fiji, Thailand, Guam, Mauritius and the Maldives; its \"by Outrigger\" branded locations and its third-party managed properties. The new structure also delivers opportunities for Outrigger Hospitality Group to impart its extensive retail, development and management expertise. \"The evolution to Outrigger Hospitality Group is a bold beginning for 2019 that bridges our company's70-year legacy of hospitality with a brand strategy centered on delighting today's modern, conscious traveler,\" said Jeff Wagoner, president and chief executive officer. \"Our objective under this new name is simple: to be the premier beach resort brand in the world.\" Outrigger Hospitality Group is already moving forward with executing major developments to further enhance the guest experience at its thriving locations. This includes a $200 million Waikiki modernization masterplan over the next two to three years, incorporating the highly anticipated transformation of the flagship Outrigger Reef Waikiki Beach Resort and opening of the new Voyager 47 Club lounges. Outrigger's beachfront properties in Asia Pacific will also undergo a refresh of their appearance and/or amenities. Brand new for 2019 is the debut of Outrigger's first lifestyle hotel, Waikiki Beachcomber by Outrigger - which underwent a $35 million full makeover and now offers a modern Waikiki vibe with cutting-edge design and local artwork from Zak Noyle, Vince Lim and Abigail Romanchak. A culinary trendsette

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Smells Like Change - Pendry Hotels Meets MiN New York

HN: What is your current outlook of luxury hotel amenities, and how do you operate in that space?With more than 20 years of experience in luxury consumer goods, I don't necessarily see myself as a newcomer to the hotel amenity business, but rather someone with a fresh perspective on how to revolutionize this specific area, and in turn, hospitality in general. Scent is a foundational element of brand identity, and a hotel concept has the opportunity move beyond visual and tactile and become experiential.

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G6 Hospitality Surpasses 1,000th Franchise Location Milestone

G6 Hospitality, owner and franchisor of the iconic Motel 6brand and the extended stay brand Studio 6, announced today it experienced significant growth in 2018, including the opening of its 1,000th franchise location, and is anticipating even more development activity in 2019.

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Caesars Entertainment Announces Plans For First Non-Gaming Hotel In The U.S., Introduces Caesars Republic Brand

Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment company today announced plans to open Caesars Republic Scottsdale, its first non-gaming hotel in the United States, as part of its plan to expand its brands and loyalty network through its licensing strategy.

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Comfort Brand Caps 2018 with Transformation Progress and Development Growth

The Comfort brand, franchised by Choice Hotels International, Inc. (NYSE: CHH), continues to advance its transformation with over 700 properties certified Move to Modern, 450 hotels in the process of obtaining new signage, and more than 170 hotels having installed new signs. In addition, Choice awarded close to 120 Comfort brand franchise agreements in 2018 as it expands around the country.

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Unique Hotels Lead To Successful Guest Experiences

The contemporary traveler sees a hotel more than just a place to sleep and take a shower. The hotel has become part of the travel experience and sometimes an important part of a traveler's escapade. Hotel owners/managers and interior designers who understand the new role of the hotel (including rooms, public spaces, dining options, recreational facilities and amenities) are finding repeat guest and word-of-mouth referrals. The hotels that continue to take a cookie cutter approach to lodging, are wondering why their rooms are only filled when prices are discounted.

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Triometric selected to present at Innov8 and Co-chairing the Analytics Working Group at HEDNA's 2019 Global Distribution Conference

Triometric, a leader in API analytics for the travel industry, is delighted to be involved in two key ways at this year's annual and popular HEDNA Global Distribution Conference being held 28-30th January in Los Angeles.

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SHR Announces Powerful Megasys and SmartHOTEL Integrations

THE HAGUE, NL, TULSA, OK, AND HOUSTON, TX SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer CRS, has unveiled two new best-in-class integrations; the Portfolio HMS by Megasys Hospitality Solutions, and SmartHOTEL's PMS connectivity hub.

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Ten Commandments For Hotels To Gain And Retain Guests In 2019

People stay in hotels for many reasons. Some, like those traveling for business, might check in out of necessity, while others do it simply to escape everyday life, pamper themselves, be inspired or even attain the nirvana of travel - to check out feeling transformed. Guests' demands will naturally differ depending on their reason for visiting, and hotels, like all successful businesses, have to be prepared to meet (and preferably exceed) the changing expectations of their clientele.

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Travel Tripper Launches Metasearch Direct Connection with Google Hotel Ads

(NEW YORK) Travel Tripper, an award-winning digital agency and tech leader in hotel e-commerce, has launched Metasearch Direct, allowing hotels to send their rates directly from their CRS to Google Hotel Ads. This solution enables hotels to increase their visibility and maximize their return on ad spend on Google Hotel Ads while benefiting from lower setup costs and management fees.

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Luxury Brands Are Making Unconventional Partnerships the Next Big Thing

Collaborations and partnerships between high-end travel brands and their cousins in sectors ranging from fashion to food to automotive have been increasing in recent years.

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Maestro PMS 2019 Development Roadmap Focused on Full-Tablet PMS, Guest Relationship Innovation

Maestro PMS has always focused on the luxury and full-service hotel, resort, conference center and multi-property independent operator, providing leading edge competitive property management system tools to assist in effectively running their operations. Our service culture is a major focus of delivery to our clients, and continues to be an area we develop to offer highly respected support services in line with what the industry demands. After meeting our roadmap objectives for 2018, including tablet-based spa intake forms, online e-signature for contracts, mobile check out and expanded analytics and data mining tools, we continue to reflect on the needs of our clients and the industry for 2019 to define our path forward.

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Mysk by Shaza' Win the Pitch Among Top New Brands at the Saudi Arabia Hotel Investment Conference

Chris Nader, Vice President - Development, Shaza Hotels, made a special presentation to a large audience of hotel owners and investors about 'Mysk by Shaza' at the Saudi Arabia Hotel Investment Conference (SHIC) in Riyadh. Mysk was voted the winner of The Three Minute Pitch out of the 16 leading brands that participated in the session open for owners and investors only.

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Hilton's High-Tech Connected Room Brings Personalized In-Room Streaming to Guests with Netflix

MCLEAN, Va. -- Hilton (NYSE: HLT) and Netflix are teaming up to create a more personalized travel experience by allowing guests to stream their favorite Netflix series, movies and more on in-room televisions in Hilton's high-tech Connected Rooms.

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Smartconcierge Ivy Selected for 2019 HEDNA's Innov8 on Jan 30

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy - today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA \"Connected Like Never Before\" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HEDNA's popular and exclusive Innov8 session, where only eight leading professionals from across the hotel distribution industry are given the opportunity to present. In the past 12 months, Singh has been a featured speaker at more than 10 top-tier travel industry events including HITEC, Carlson Wagonlit, Young Presidents' Organization (YPO), Plug and Play Winter Summit, and Hotel Interactive BITAC.

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Rainmaker Selects OTA Insight as Strategic Partner for Rate Intelligence

LONDON and ALPHARETTA, GA - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, and The Rainmaker Group, a leading provider of cloud-based hospitality revenue and profit optimization software, today announced a new strategic partnership.

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Melia Hotels International Announces Innside Brand Relaunch To Cater To Millennials' Evolving Lifestyle

Meli Hotels International, Spain's largest hotel brand, has announced the evolution of the INNSiDE by Meli portfolio at this year's FITUR - Spain's International Tourism Trade Fair, which takes place in Madrid, 23-27 January 2019. INNSiDE has been previously renowned for its centrally-located, urban lifestyle hotels in Europe.

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dailypoint launches its Marketplace - a one-stop-shop where clients can connect apps, consulting services and more

Leading central data management (CDM) provider dailypoint launched its Marketplace in Q4 2018. The Marketplace is a new shop where hotels around the world can discover and connect new interfaces, services, and apps. With 95 applications already in the Marketplace, hotels have more flexibility when working with dailypoint than ever before.

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Vietnam Hospitality Market: 2018 Overview and 2019 Outlook

2018 has been an excellent year for Vietnam Real Estate market with positive signs coming from all sectors, among which hospitality stands out as one of the main sectors drawing enormous attention from international and local developers and investors. The market has exhibited many projects that are being planned, developed, and opened with the presence of new brands and products. Demand also experienced a remarkable growth of 21% in international tourist arrivals (within 11 months of 2018 compared to the same period in 2017), which is slightly lower than that of last year but still considered impressive when compared to other destinations in the region. In addition to its strong growth in the last two years, Vietnam has grown tremendously within the last decade as the average growth rate of international arrivals to Vietnam amounted to three times the global CAGR (Compound Annual Growth Rate) and two times the Asia Pacific CAGR.

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Hospitality's Marketing Gurus Honored at HSMAI Adrian Awards

Excitement was in the air as the Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala honoring excellence in travel advertising, digital marketing, and public relations. More than 850 industry professionals gathered at the New York Marriott Marquis to celebrate the standout campaigns of the past year and the awesome individuals behind them.

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What's Your Sign?: W Hotels Announces Astrology Guide in Collaboration With the Numinous

What does 2019 have in store in the stars? W can tell you. Today W Hotels announces a collaboration with Ruby Warrington, Founder of cosmic lifestyle platform, The Numinous. Alongside the creative team at W, Warrington has created an astrology guide for W hotels in Asia Pacific. In keeping with the W brand's endless appetite to help discover what's new and next, the guide is designed for avid travellers and cosmic fans alike, pairing guests with travel inspiration, personalised to their Zodiac sign.

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Revinate Powers Cornell University's Center for Hospitality Research Study on Value of Employee Training on Guest Experience

SAN FRANCISCO, CA - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it partnered with Cornell University's Center for Hospitality Research on its recent study, Customer Satisfaction through Service Excellence: The Importance of Focused Training. The researchers used data acquired through Revinate Surveys to power the study.

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American Express and Marriott International Revamp Cobranded Consumer and Business Credit Cards with Introduction of new Marriott Bonvoy Travel Program

American Express (NYSE: AXP) and Marriott International, Inc. announced upcoming changes to the current Starwood Preferred Guest American Express Cobrand Credit Card portfolio following the recent unveiling of Marriott's new loyalty brand, Marriott Bonvoy, which will replace the travel program's three current loyalty brands, Starwood Preferred Guest, Marriott Rewards and The Ritz-Carlton Rewards on February 13, 2019. On that date, the current Starwood Preferred Guest American Express Cards will be rebranded to Marriott Bonvoy American Express Cards, and will soon offer travelers and businesses additional valuable benefits, rich points offers, and new artistic Card designs.

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Sabre Reveals Consumer Trends to Shape Guest Expectations in 2019 and Beyond

Sabre released a study in partnership with TrendWatching which reveals the top consumer trends that could shape the hospitality industry in 2019 and beyond.

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MGM Resorts Named One Of 'World's Most Admired Companies' By FORTUNE Magazine

For the fourth consecutive year, MGM Resorts International has been named one of the \"World's Most Admired Companies\" by FORTUNE Magazine in its annual survey of business leaders and analysts.

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ALICE Celebrated as the #1 Best Place to Work in Hotel Tech 2019

ALICE is excited to share we have been named 2019's #1 Best Place to Work in Hotel Tech by Hotel Tech Report. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies, and topping this list is truly an honor and a testament to our commitment to our people.

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INTELITY Looks to Win Hospitality's Hottest Technology Designation at ALIS 2019

INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announces its presence at The Americas Lodging Investment Summit (ALIS), which runs January 28-30, 2019. CEO Robert Stevenson will participate in a panel called \"The New ALIS Tech Challenge: What's Hot in Technology?\"

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Hospitality’s Marketing Gurus Honored at HSMAI Adrian Awards

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TeamSupport Hires Experienced Industry CMO to Accelerate Growth

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Roger Woolley has joined the company as Chief Marketing Officer. Woolley is the latest C-level hire in TeamSupport's broader effort to strengthen the executive team as the company's rapid growth intensifies. Woolley brings more than two decades of experience driving growth in the customer service industry to his new role at TeamSupport.

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Choice Hotels Launches Online Group Management Platform Tool for Seamless Planning Experience

Choice Hotels International, Inc. (NYSE: CHH) is making planning and booking group travel at its hotels easier than ever with the launch of the Group Management Platform, an online reservation solution.

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Vizergy Closes Out Record-Breaking Year With Numerous Platform Enhancements

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to invest in its best-in-class Vizergy Marketing System (VMS) platform.

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The Osage Casino Hotel Sweetens the Pot for Guests With OpenKey Partnership

DALLAS - The recently expanded Osage Casino Hotel in Tulsa, Oklahoma, has partnered with OpenKey, the industry standard for universal mobile key in hotels to deliver even more comfort to their guests. The casino and hotel is operated under the Osage Nation, the 25th largest tribe in the United States.

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The home of the Original Sacher-Torte partners with SiteMinder to offer the world a taste of Austria

Austrian Sacher Hotels, the home of the world-famous Original Sacher-Torte, has partnered with SiteMinder, the global hotel industry's leading guest acquisition platform, to invite guests from all over the world to experience a taste of Vienna.

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Marriott International Sets New Record for Growth in 2018 Fueling Global Expansion and Adding Choice for Travelers

Marriott International (NASDAQ: MAR) today announced record organic rooms signings in 2018, ending the year with a record global pipeline. In 2018, the company signed management and franchise agreements for 816 properties, comprised of 125,000 rooms, while opening nearly 500 properties comprised of more than 80,000 rooms around the world across its portfolio of 30 brands.

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Case Study: All-IP solution to Parallel Hotel in Spain

The Parallel Hotel is located just a short stroll from the port and beach area of the city of Barcelona in Spain.

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Airbnb-hotel Hybrids Offer More Homey Comfort With Less Risk

Airbnb's \"live like a local\" fantasy can quickly morph into a nightmare when your host's sun-dappled apartment photos turn out to conceal a roach infestation. But hotels can be so homogeneous. Now a new crop of startups is offering a hybrid alternative: apartment hotels, lodging that promises the comfort and roominess of a homestay (minus the flaky homeowner) with the consistency and in-room amenities of a hotel.

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Hotel x coworking space: The future of hospitality

Coworking spaces are something you do not expect in a hotel but they are becoming more popular as more employees embrace flexible jobs and more entrepreneurs and start-ups are building their business on the road.

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International Tourist Arrivals Reach 1.4 billion Two Years Ahead of Forecasts

International tourist arrivals grew 6% in 2018, totalling 1.4 billion according to the latest UNWTO World Tourism Barometer. UNWTO's long term forecast issued in 2010 indicated the 1.4 billion mark would be reached in 2020, yet the remarkable growth of international arrivals in recent years has brought it two years ahead.

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Inn at Harbor Shores to Implement Full INTELITY Platfrom

INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY's first property in Michigan.

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Blogging inspiration: 12 post ideas to get guests clicking

When you're busy running an apartment, hotel or B&B, it can be difficult to find a few minutes to come up with ideas for your accommodation blog. So, to save you time and give you inspiration, we've compiled 12 versatile blog post suggestions guaranteed to get guests clicking.

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Revinate Unveils New Guide to Help Hoteliers Navigate Loyalty Marketing

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, announced today the launch of the 2019 Guide to Hotel Loyalty, a new free resource that aims to help hoteliers navigate the ever-changing loyalty landscape and determine the best strategy for driving repeat bookings.

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HSMAI Announces 2019 Americas Board and Executive Committee

The Hospitality Sales and Marketing Association International (HSMAI) proudly announces its 2019 Americas Board of Directors and Executive Committee. The board is composed of a diverse range of travel and hospitality executives from a representative mix of HSMAI members.\"As we look to the year ahead, we're happy to report that the individuals on the 2019 HSMAI Americas Board are well suited to leading our organization during a time of innovation and rich possibilities for the hospitality industry,\" said Robert A. Gilbert, CHME, CHA, president & CEO of HSMAI. \"The Americas Board members are purposeful, inventive, and definitely up to the task of ensuring that it is a a value-filled year for HSMAI members and other hospitality professionals.\"Entering his second year as Chair of the HSMAI Americas Board, Mark Thompson, CHBA, CHDM, Senior Vice President of Tourism of VisitDallas, noted some goals for the year, \"As we enter only the second year of offering Organizational Membership, the HSMAI Americas Board is proud to be extending the benefits of this new membership category to more than 60 world-class hotel and travel organizations,\" said Thompson. \"The board looks forward to continuing to develop successful program offerings, such as Curate, for these organizational members, but we are also increasingly committed to continuing to deliver exceptional programming and resources to HSMAI's individual members and other travel professionals within the Americas at both national and chapter levels.\"HSMAI Americas Executive Committee members:

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Black Oak Casino Resort to Implement INTELITY's Guest Experience and Staff Management Platform

INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that it inked a deal with The Hotel at Black Oak Casino Resort in Tuolumne, Calif.

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marketing to China Conference features High-caliber Speakers

The first 2019 edition of the \"marketing to China\" Conference will feature a stellar lineup of Chinese digital marketing experts, who will address important industry topics, like

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Whistle Ranked #1 Guest Messaging Platform

Whistle is the leading Guest Messaging Platform in the hospitality industry, powering real-time guest communications via SMS, Mobile Messaging applications, Email, and Website Live Chat. Whistle helps tens-of-thousands of hoteliers by effectively increasing guest satisfaction and streamlining internal operations. Millions of hotel guests around the globe have already experienced the service, and the company is working hard to continuously help hotels expand this reach.

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Travel Tripper Named #1 CRS and Top-Rated Booking Engine and Digital Agency by Hotel Tech Report

(NEW YORK) Travel Tripper, the industry's leading provider of hotel booking and marketing solutions, this week received four awards from Hotel Tech Report, the top source for online ratings and reviews on hotel technology. The 2019 HotelTechAwards, known as the \"Oscars of Hotel Tech,\" honored Travel Tripper with the following:

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Rainmaker Closes a Record Year with An Increased Global Footprint, New Customer Growth, and Innovation in New Segments

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company is starting 2019 with strong-than-ever numbers, a full implementation pipeline, and continued growth in new regions.

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Ryanair and SiteMinder partnership takes off for European hotels

Ryanair, Europe's No.1 airline, and SiteMinder, the global hotel industry's leading guest acquisition platform, today announce a partnership to provide European hotels direct access to sell their properties on Ryanair Rooms.

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IDeaS Revenue Solutions Honored as 2019 HotelTechAwards People's Choice Winner

Hotel Tech Report has named IDeaS Revenue Solutions as the 2019 People's Choice Award winner in its annual HotelTechAwards. Recognized as last year's top-rated revenue management software provider, IDeaS continues to dominate the revenue technology category with far more satisfactory client reviews than any other vendor. Based on data from thousands of hoteliers in more than 120 countries, IDeaS was recognized as the most esteemed hotel technology provider, across all categories.

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Push For Direct Bookings 'The Best Movement A Hotelier Could Wish For'

The inaugural Direct Booking Summit: Asia-Pacific will be touching down in Singapore on February 27-28. In anticipation of what promises to be an unforgettable event, we've been catching up with our best-in-class speakers about direct bookings, the APAC hotel industry and what the future holds.

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Crave Interactive Named Top-Rated Guest Room Tablet Provider in the 2019 HotelTechAwards

London -  Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2019's top-rated Guest Room Tablet provider by Hotel Tech Report, marking the second consecutive win for the technology company in the HotelTechAwards.

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Revinate Marketing Wins 2019 HotelTechAward

San Francisco, California - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that Revinate Marketing just named 2019's Top Rated Email Marketing and CRM Product by Hotel Tech Report.

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Milestone to Present at 3 Free Workshop Sessions at HSMAI New York

Silicon Valley, CA - Milestone, Inc. announced today that it will be hosting three free digital marketing-focused workshops for hotels at the upcoming HSMAI Digital Marketing Conference in New York. The sessions will be held Tuesday, January 22 at the Marriott Marquis Hotel in New York City. Interested Hoteliers can register by visiting the dedicated site at https://www.hsmai.org/DigitalPreCon.

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Milestone Captures 5 HSMAI Adrian Awards for Hotel Website Design and Wins 2018's Mobile Web Awards Best in Show

Silicon Valley, CA - The Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone Internet Marketing with five Adrian Awards for digital marketing excellence for its winning entries in the annual Adrian Awards, the largest and most prestigious global travel marketing competition. This year Milestone is being recognized with 2 bronze awards, 2 silvers and one gold award for hotel website design and digital marketing.

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Virgin Hotels Ramps Up Customer Experience Marketing and Personalization Through Partnership with Local Measure

New York and Sydney - 17 January, 2019 - Virgin Hotels, one of the most loved consumer brands, has implemented new Wi-Fi infrastructure at its first hotel in Chicago in partnership with Local Measure, the leading customer experience platform for the hotel industry.

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HSMAI Announces 2019 Americas Board and Executive Committee

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TrustYou Reveals 2018 Year in Review Statistics: Largest Amount of Reviews Analyzed in 10-Year Company History

TrustYou looks back on a successful year and released its year-in-review numbers and statistics, revealing a record increase of analyzed reviews in its database and the largest amount of 5-star reviews ever. The statistics clearly reinforce the ongoing importance of feedback for the hospitality industry.

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St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity

Plum, the hospitality industry's revolutionary new wine by-the-glass appliance, today announced that the St. Regis Washington, D.C. is the first D.C. Metro-area hotel to offer guests a next-gen, on-demand experience. The Plum appliances, which dispenses a perfectly preserved and temperature-controlled glass with every pour, have been installed in St. Regis suite rooms, elevating and transforming the guest experience.

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How authentic and alternative accommodations are fuelling the UK traveller

London - Ever dreamt of staying in a lodge to observe wildlife in its natural habitat? Or of spending a holiday in an idyllic country house to reconnect with nature? Research from Booking.com has uncovered that one fifth of UK travellers (26%)* plan to stay in one of the aforementioned types of accommodation in 2019.

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Marriott International Announces Marriott Bonvoy - The New Brand Name Of Its Loyalty Program

BETHESDA, Md. -- Marriott International today unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) - and reflecting the unmatched benefits, single loyalty portfolio and experiences announced last year. Marriott Bonvoy is built on the belief that travel enriches us all and has the power to enrich the world. Marriott Bonvoy launches on February 13 when the logo and branding begins rolling out across all consumer touch-points, including on property, marketing and sales channels, digital, mobile and co-brand credit cards bolstered by a multi-million-dollar global media campaign starting in late February.

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IHG Launches New Lead Sharing Program With Interactive Sites' Lead Managment Platform - ShareIt Online

PHOENIX, AZ - Interactive Sites, a leading developer of online solutions for the hospitality industry, has successfully launched another private labeled release of their cross-sell and lead share platform - ShareIt Online - for InterContinental Hotels Group. The new program serves all IHG brands and is internally referred to as IHG LeadShare. The solution enables IHG sales managers, across the entire portfolio worldwide, to share and track group leads with other IHG properties.

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Conscious' Travel Emerging as Yet Another Hot Luxury Trend

For at least the past year, the travel industry, and especially the luxury sector, has latched onto the idea of \"transformative travel\" as the new \"experiential travel.\"

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Oaky and Hostelling International's Global Partnership Takes the Guest Experience to the Next Level

Hostelling International, the global non-profit network of youth hostel associations is now partnering with Oaky, the number one upselling platform for hostels, to help its 4,000 hostel members increase incremental revenue and boost guest experience with targeted upsells.

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Mews And Openkey Announce Tech Integration

DALLAS - OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system.

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Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control

San Jose, CA - As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests can immediately use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.

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HSMAI Reveals the 2018 Gold Adrian Awards Winners for Excellence in Travel Marketing, Advertising, and Public Relations

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce the Gold Winners of the 2018 Adrian Awards, which honor outstanding advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on January 22 at the New York Marriott Marquis.

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Despite challenges, OTA bookings continue to climb in Europe

Online travel agencies (OTAs) operating in the European travel market find themselves in an interesting position in 2018. On the one hand, these intermediaries have been instrumental in the maturation of the region's online travel marketplace, and the key players in the category are household names among European travelers. But increasingly, the landscape has shrunk to the point where, in the battle for OTA bookings, just one or two players compete, making it extremely challenging for smaller OTAs to stay in the game. As importantly, OTAs are now overshadowed in certain segments by the online supplier-direct channel, as a result of suppliers' success in developing and promoting their own online booking platforms.

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Global Wellness Summit Announces Prominent Co-Chairs from Asia to Curate 13th Annual Conference First to be Held in Hong Kong

The Global Wellness Summit (GWS), the foremost gathering of international leaders in the $4.2 trillion global wellness economy, today named Catherine Feliciano-Chon, a leading brand development and communications expert with offices in Hong Kong and Shanghai, and Tokyo-based spa/wellness investor and entrepreneur Yoriko Soma to co-chair the leading conference on the business of wellness. The Summit returns to Asia for the third time in its thirteen-year history and will take place at Grand Hyatt Hong Kong from October 15-17, 2019.

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Paddlewheeler Creole Queen and Riverboat Louis Armstrong to Boost Guest Experience with Agilysys InfoGenesis POS

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Hospitality Enterprises, known online as BigEasy, has chosen the company's InfoGenesis point-of-sale solution for their operations at the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong.

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House of Daniel Thwaites Selects Revinate to Power Group-Wide CRM Strategy

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that Daniel Thwaites PLC, a family-run hospitality company since 1807, has selected Revinate's full suite of SaaS solutions for its portfolio of 21 properties across the United Kingdom.

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Travel Trends Index: International Inbound Travel Growth Projected to Fizzle in First Half of 2019

Travel to and within the U.S. grew 3.0 percent year-over-year in November, according to the U.S. Travel Association's latest Travel Trends Index (TTI)marking the industry's 107th straight month of overall expansion.

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ITB Berlin and IPK International: Latin America ahead of North America

Americas report solid growth- Latin America outperforms North America - Strong growth forecast for both regions in 2019 - ITB Berlin exclusively publishes latest World Travel Monitor findingsBerlin, 11 January 2019 - With five per cent more international trips, outbound travel from the Americas has shown solid growth in 2018 with a plus of 5 per cent. In contrast to the previous year, where North American growth exceeded Latin America, the first eight months of 2018 reflected the contrary. While North American outbound travel increased by four per cent, Latin America was twice as strong with eight per cent more international trips. Looking at 2019, the latest results of the World Travel Monitor by IPK International point to an uplift due to stronger growth in North America.

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Milestone to Showcase new ChatBot Software and Presence Cloud Digital Marketing Suite at New York Conference

Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City.

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Best Western Hotels & Resorts Continues Award-winning \"Today's Best Western\" Campaign In 2019 With Focus On Personal Stories

In 2018, Best Western Hotels & Resorts introduced the travel industry to \"Today's Best Western,\" a year-long campaign representing Best Western's rich and colorful past while celebrating the excitement and vibrancy of the brand today. The initiative included a special \"Behind the Brands\" series, which raised awareness about Best Western's contemporary, diverse brand portfolio and offered travelers a look at the evolution of this powerhouse brand. Today, Best Western announced that \"Today's Best Western\" will be back in 2019 with a new series entitled \"Every Guest Has a Journey\". This campaign is a unique opportunity to celebrate the valued guests who have been with Best Western throughout our brand's evolution, while demonstrating that today's Best Western is a go-to travel solution for guests across all segments. A preview of the initiative can be Seen In This Video.

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RLH Corporation Enhances Hello Rewards Guest Recognition Program

RLH Corporation (NYSE:RLH) announced today that it is further enriching its innovative Hello Rewards guest recognition program with the introduction of a new digital currency: Hello Bucks. Unlike other loyalty program benefits, Hello Bucks was developed to reward all travelers staying at RLH Corporation hotels, not just the frequent traveler. Differentiated in the industry, the innovative Hello Bucks currency will instantly gratify Hello Rewards members with the compensation of 10 Hello Bucks for every qualifying stay at all participating RLH Corporation-branded hotels.

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Millennials Choose Hotels Based On Tech, Social Media

A strong online and social media presence is really important if a hotel hopes to attract millennials, according to a new report.

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RateGain Announces Launch of DataSure; A new Update for Optima to Ensure upto 99% Data Sufficiency

London, RateGain, the leader in providing innovative price intelligence and revenue management solutions for travel and hospitality industries, today announced the release of DataSure, a unique machine learning-enabled data quality and data profiling framework that speedily identifies, learns and fixes data sufficiency issues for each and every report generated. The launch of DataSure would improve and enhance the accuracy level of the data which will be delivered to RateGain's partner hotels so that they are better equipped to make more effective and informed decisions. The accuracy check process is executed through in-house built artificial intelligence and machine learning systems.

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Celebrating the Exceptional: HSMAI Adrian Awards to Honor Year’s Top Travel Marketing, Advertising, and Public Relations

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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

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OTA Insight Expands Partnership with NH Hotel Group

New York and London - One of the world's leading hotel chains is unlocking the power of data intelligence to deliver higher RevPAR. OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced an expanded global partnership with NH Hotel Group across 330 of its hotels throughout Europe, America and Africa. In today's competitive landscape, NH Hotel Group will have an edge with the adoption of Parity Insight in addition to its current reliance on Rate Insight.

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NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

PUNTA NIZUC, Cancun, Mexico - NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offerings.

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Moda Has Arrived

Bittel Americas announces initial customer deliveries of MODA. MODA, designed by Jacob Jensen, is Bittel's next generation ALL-IN-ONE guest room solution. MODA combines traditional nightstand devices including Bluetooth Audio, Alarm Clock, and mobile device charging into a stylish new design.

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Kiawah Island Golf Resort Enhances Guest Experience While Increasing Bookings Revenue with Agilysys rGuest Book

Alpharetta, GA. Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Kiawah Island Golf Resort has implemented Agilysys' new online reservations solution, rGuest Book. The resort chose the new booking solution to offer new and returning guests a user-friendly and effortless reservation process. Within the first 30 days of deploying rGuest Book, Kiawah Island Golf Resort more than tripled their bookings.

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Go Moment first to introduce Enterprise-Level real-time guest engagement Business Intelligence (BI) solution focused on texting

Go Moment, the world's largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy Analytics 2.0, the world's first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool.

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OpenKey Projects Issuance of 100,000 Mobile Keys Monthly

DALLAS - OpenKey, the industry standard for universal mobile key in hotels, expects to build on an impressive 2018 performance by reaching a key milestone in 2019. Following a 970 percent increase in keys issued among OpenKey client hotels last year, OpenKey is projecting performance to reach 100,000 mobile keys a month in 2019.

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SiteMinder partners with RoomIt by CWT on modern alternative to traditional corporate travel distribution

SiteMinder, the global hotel industry's leading guest acquisition platform, today announces a pioneering partnership with RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, a long-standing leader in business travel. The partnership will provide a modern alternative to the traditional corporate travel distribution chain by offering eligible SiteMinder hotel customers direct access to a travel management company's clients for the first time.

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What To Expect When You Travel In 2019

If you like crowds, personalized travel experiences or talking to machines, then you're going to love traveling in 2019. That's because \"overtourism,\" personalization and artificial intelligence rank among the top travel trends of the new year, experts say. And, as in years past, you'll also pay more to get where you're going.

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Kahala Hotel & Resort Upgrades Financial Accounting to Aptech PVNG

PITTSBURGH - Aptech Computer Systems announced that Kahala Hotel & Resort installed PVNG Enterprise Accounting to upgrade its back office financial processes. The Kahala Hotel & Resort is a respected luxury oceanfront destination known for its gracious Hawaiian hospitality and elegant amenities. Browser-based PVNG simplifies accounting operations and safeguards data in the cloud. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more on Aptech's products and services.

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Travel Tripper Releases the First ADA Monitoring Platform for Hotels

Travel Tripper, an award-winning digital agency and leader in hotel e-commerce, has released the first Americans with Disabilities Act (ADA) Monitoring Platform made specifically for hotels. This groundbreaking new platform offers a proactive approach to the increasing threat of ADA website lawsuits in the hotel industry, allowing hoteliers and their web service providers to address website accessibility issues and mitigate the risk of ADA compliance lawsuits.

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Marriott International's Bigger Size Could Mean Paying Lower Fees to Expedia

Marriott might have more clout in negotiations with the online booking giant following its Starwood acquisition.  Marriott International Inc. and Expedia Group Inc. are in the final stages of negotiations over how much the world's largest hotel company will pay the online booking giant, a development that will have broad implications for other hotel operators, property owners and millions of guests world-wide.

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HEBS Digital Wins Silver Adrian Award for The Resort at Pedregal's Here Comes the Sun Campaign

HEBS Digital has been honored with a Silver Adrian Award for their work on The Resort at Pedregal's Here Comes the Sun multichannel campaign by the Hospitality Sales & Marketing Association International (HSMAI) for 2018.

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Revinate Ends 2018 with Strong Company Growth and Innovation

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today shared a look-back at achievements that occurred during the 2018 calendar year. Serving the hospitality industry since 2009, Revinate moves into its 10th year in a position of tremendous strength from both a company and product perspective.

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Travel Tripper's E-Commerce Platform and Strategic Ad Campaigns Honored By HSMAI Adrian Awards For Excellence in Digital Marketing

The Hospitality Sales & Marketing Association International (HSMAI) this year honored Travel Tripper with two Silver Adrian Awards for its achievements in digital marketing innovation and campaign strategy.

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Customer experience - The arrow you need to hit the mark

We operate in an environment that is booming with an influx of travellers and hospitality brands alike. It is essential for growing hospitality brands to understand that the key to their success lies not in their product but their service.

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The Future of Travel - The 4th Travel & Hospitality Revolution, Part II: Innovators, Incubators & Hackathons

The 4th Technological Revolution is contextually just in its infancy, and this research is simply showing some of what is emerging as related to Travel and Hospitality. This 2nd in the Series by Xenia Hospitality Advisors, sheds some light below the surface to where innovations are developed, incubated, invested in, and being brought into the market. Unless you swim in these circles full time, you likely have little real idea to what is coming in next generation of valuable solutions directed to travel and hospitality consumers. This presents real risk for business disruption impacting every part of travel from airlines to hotels, transportation companies and travel experience related entities. Disruptions that are now predictably certain to occur even more rapidly and comprehensively with each new level reached in the 4th Technological Revolution.

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Revinate Announces Promotion of Customer Success Leaders

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced two executive leadership changes; Rani Croshal has been promoted to Vice President of Customer Success and Karen Stephens has been promoted to Chief Revenue Officer (CRO).

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The Boutique & Lifestyle Leaders Association (BLLA) Launches the Stay Boutique Bedding Program

The Boutique and Lifestyle Leaders Association (BLLA) is launching the Stay Boutique Bedding Program for members of the organization. The official launch date is January 2019 and will include a range of education and preferred suppliers to the program. What could be more important to a hotel room than the bedding, beginning with the mattress.

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The Good, The Bad And The Ugly: A 2018 Hotel Marketing Review

With 2018 essentially in our review mirror, it's time to take stock of what was another eventful year in hotel marketing. That includes the good, the bad and the downright ugly hotel marketing trends and practices we witnessed this past year.

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