Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2018

July

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2018 Hospitality Technology Study, uniting hotelier and vendor technology perspectives, now available worldwide

Orlando, FL July 19, 2018 Fuel Travel, StayNTouch and Flip.to have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively for attendees of the HITEC Hospitality Technology Show in June, the results are now being distributed globally.

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PolyU Study Finds Food Tells Stories on Social Media

Understanding what motivates travellers to share their food-related experiences through social media is important because that information influences others' behaviour and acts as a form of destination marketing, according to Dr Ksenia Kirillova of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researchers. Having conducted interviews with South Korean social media users, the researchers identified various patterns of food-sharing behaviour, revealing that the motives for sharing were related to both psychological and functional benefits, and to self-focused and altruistic benefits.

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Why your property needs a mobile-friendly website

In this day and age - when two out of three people around the world own a mobile device - you can't afford notto have a mobile-friendly property page. A website with a responsive design that works across devices is crucial for your business.

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Google tests location tab for hotel knowledge panels - searchengineland.com

Google is testing a new location tab and section within the hotel knowledge panels. The location tab contains information that tells you what is around the hotel, including sections such as highlights, top sights and a getting-around section. Sergey Alakov captured this test and provided the screen shots below.

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Is hotel luxury dead? - multibriefs.com

What's in a name? A luxury hotel by any other name is still luxurious, right? No longer, it seems, in today's hospitality industry. When hotel discount brokers offer \"luxury\" accommodations at $49 a night, as occurred during the recent Independence Day holiday, does the word \"luxury\" have any useful meaning? Those in the industry who want to appeal to the wealthy and sophisticated traveler are upping their game and moving beyond traditional standards of luxury. According to a recent article on the lifestyle portal Star2, worldwide many in the upper echelons of the hospitality industry are now shunning the word \"luxury\" altogether. One reason is that, as in retail, the word has become \"inflationary,\" and thus rather meaningless as a marketing or branding label. Another is that today's travelers have different views about what constitutes \"luxury,\" so the word conjures up different perceptions for different kinds of guests.

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HSMAI Welcomes Nominations for Lifetime Achievement and Top 25 Minds Awards

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Hyatt Unveils New Experiences Platform Designed to Enhance World of Hyatt Members' Wellbeing

As part of its ongoing commitment to caring for guests' wellbeing, Hyatt today announced the launch of FIND, an extended way for eligible World of Hyatt members to earn and redeem points on experiences. FIND provides a unique, curated selection of exclusive experiences focused on enhancing the mind, body and spirit, both during and outside of hotel stays. Eligible members have the option to purchase experiences offered in the U.S. with cash and can earn 10 World of Hyatt Base Points per $1.00 USD, or redeem World of Hyatt points for experiences worldwide.

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How Social Media Has Changed the Ad Game - MDG

The rise of social media has disrupted many areas of business, and the world of advertising has been especially impacted.

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Horwath HTL Industry Report: Senegal: Tourism and Hotel Market Overview

As a model of democracy, Senegal has also one of the most resilient economies in West Africa. Thanks to dynamic business and leisure tourism boosted by major public infrastructure projects, the country succeeds in captivating international investor's interest. As a consequence, writes the team from Horwath HTL Ivory Coast, Dakar's hotel pool has further strengthened whilst secondary clusters are developing at a steady pace (mainly in Petite Cote region, Diamniadio).

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Meet the Hospitality CEO Who Embraces Airbnb - skift.com

Even as more hotel companies like Marriott, Hyatt, and AccorHotels are entering the homesharing space, the traditional hotel industry has generally been at odds with the homesharing giant Airbnb.

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We need to talk: Conversational hospitality and the guest experience - phocuswire

In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called \"Conversational Commerce.\"

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Premier Developer, Emaar, to Build Middle East's Largest Chinatown at Dubai Creek Harbour

Premier developer, Emaar announced a landmark development that will strengthen UAE-China relations, coinciding with the historic visit of President Xi Jinping of China to the UAE.

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Preparing Independent Restaurateurs for the Digital Age

The METRO Chair of Innovation, a research center at Ecole hoteliere de Lausanne (EHL) sponsored by METRO AG, recently released its latest research findings on creating an innovative learning community to support and motivate independent restaurateurs to learn and receive training on digital tools.

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Highly praised general manager joins HSMAI's team of mentors and Advisory Board for Culture and People

Jarle Moen, general manager of the luxury hotel THE THIEF in Oslo, first opening its doors back in January 2013, has been highly successful in establishing his hotel, owned by Nordic Choice Hotels, as one of the country's leading luxury retreats. Moen has an impressive track record, as general manager for several Nordic Choice Hotels and is ready to join HSMAI Region Europe's Mike Leven Mentor Program, as well as the Culture and People Advisory Board.

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Sweet Inn partners with Fornova, taps Machine Learning to dynamically price its 500 apartments

Tel Aviv and London, 17 July 2018 - Sweet Inn and Fornova have announced that they are teaming up, as Sweet Inn builds its own Revenue Management System (RMS), leveraging Distribution Intelligence from Fornova. Sweet Inn's newest digital crown, a data-driven software platform, will enable company to automatically optimize the pricing of its properties, as Fornova extends it Distribution Intelligence platform scan the rapidly growing vacation rental market.

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InsureSign ranks as the No. 1 e-signature software for usability on G2Crowd

CHARLESTON, S.C. (July 11, 2018) G2Crowd, the world's leading business solutions review website, has today released its Summer 2018 Report on e-signature software - and InsureSign ranks No. 1 for its usability and customer support.

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Veturis Travel partners with SiteMinder to fuel Europe and Asia growth

One of Europe's fast-growing bedbanks, Veturis Travel, has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further cement its presence within the region and Asia. The wholesaler is upping its investment in cloud-based technology as part of a recent transition to dynamic online rates and a strategy to expand its direct contracts with hotels.

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Lodging Interactive Announces LinkedIn Marketing Services for Hotels

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its fully managed CoMMingle LinkedIn marketing service for the hospitality industry. CoMMingle LinkedIn Marketing manages all aspects of a hotel's LinkedIn presence and community engagement.

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Trump effect: Flight searches down from China and Canada, up from Russia

Recent foreign policy events involving President Donald Trump have consistently impacted travel searches to the U.S., according to an analysis by the flight-search app Hopper.

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Artyzen Hospitality Group Expands Revenue Strategy Partnership with Duetto

Hong Kong Artyzen Hospitality Group and Duetto, hospitality's only Revenue Strategy Platform, have announced plans to extend their partnership as the Hong Kong-based hotelier grows beyond its base in China and opens more branded properties across Asia.

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5 Global Advertising Trends Every Marketer Should Watch - MDG Advertising

Most marketers know that the advertising landscape is changingbut how? Are digital channels growing quickly? Will ad spend growth increase? What formats are on the rise?

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NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.

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NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.

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AccorHotels launches a new ephemeral and mobile accommodation concept

Due to the success of its pilot project, which was initially tested at various cultural, sporting and artistic events throughout France, the innovative Flying Nest concept is now entering the commercialization stage in the B-to-B market. Flying Nest: mobile, designer and ephemeral hospitality With its bold design, this new concept of mobile and sustainable accommodation is in line with AccorHotels' innovative approach of constantly rethinking tomorrow's hospitality in response to a strong trend, that of guests expecting to enjoy exclusive and intense experiences.AccorHotels' twofold objective is to provide its customers with unique hospitality experiences during outstanding events and to meet accommodation needs where hotel capacity is at saturation point.\"Originally developed for a B-to-B clientele (event organizing agencies, exhibition organizers, festivals, events, corporate clients, AccorHotels partners, etc.), the Flying Nest concept could also be offered to a B-to-C target in 2019\", said Sebastien Dupic, New Business Senior Project Manager at AccorHotels.A mobile and flexible accommodation conceptThe Flying Nest accommodation solution uses converted marine containers, ensuring quick and easy transportation of the modules. To assemble the guestrooms and deliver this innovative concept in record time, AccorHotels has partnered with Capsa, a Lyon-based start-up specializing in the conversion of these modules.Bold, modern design for comfort and connectivityOra-ito, one of the most celebrated designers of his generation, has designed these mobile guestrooms. Created to offer a functional and pleasant experience, each island consists of six modules cladded with raw and natural materials and decked out with all the comfort of a hotel room (Sweet Bed by ibis bedding, private bathroom, air-conditioned living area andWi-Fi connection).\"The layout of the islands, the patio and the large windows connecting the inside of each room to the outside all provide guests with

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How Les Clefs d'Or Member, Laura Cunningham, Uses Technology to Stay One Step Ahead of The Guests

ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and challenges for the concierge, the impact of technology on the profession, and the future of the concierge industry.

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TravelClick Hosts 2018 Industry Leaders Summit in Bangkok

TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, held its first Industry Leaders Summit in Bangkok, Thailand - the most traveled-to city in the world - on July 12 through 13, 2018 at The Okura Prestige. Throughout the two-day event, more than 50 hospitality companies and their executive teams met to discuss how hoteliers can drive more direct bookings and convert and retain more guests using innovative technologies such as TravelClick's award-winning, integrated iHotelier Central Reservations System (CRS), CRM and loyalty solutions.

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OTA Insight Gains Momentum Heading into NoVacancy Expo

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, has announced a series of key partnerships in the Australia-New Zealand-Pacific region, as it continues to be a target growth market for the company. With recent signings including Staywell Hospitality, Punthill Apartment Hotels, Ovolo Hotels, Doma Hotels and Reflections Holiday Parks. OTA Insight's focus on the region will allow even more hotel partners to directly benefit from its suite of revenue intelligence solutions. To accommodate the region's growing demand for OTA Insight's services, the company has invested in expanding its staffing and support efforts. This exciting growth announcement precedes OTA Insight's invitation to speak at the NoVacancy Accommodation Business Expo in Sydney, Australia from July 17 - 18.

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RSS 2018: Revenue Strategy Begins With Strong Leadership

Washington The sixth annual Revenue Strategy Summit brought together technology innovators and hospitality industry leaders, including brand executives and asset managers, to examine the challenges hotels face in maintaining rate growth and managing a distribution landscape that gets more complicated by the day.

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Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules.

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Why hotel text messaging is the newest trend for your hospitality business - bookingsuite

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.

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Why hotel text messaging is the newest trend for your hospitality business - bookingsuite

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.

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Do we really buy those 'Top-Rated' deals when we shop online? New study says rankings matter but how so may surprise you - phys.org

According to a new study, the answer is, \"yes\" and \"no.\"

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Does Google Hotel Campaigns Announcement Spell The End Of Google Hotel Ads? - fuel

Following fast on the heels of last week's Google announcement of the rebranding of Google AdWords to Google Ads, yesterday's Marketing Innovations Keynote announced a plethora of new product names and new features as Google revamps their entire marketing ecosystem.

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Q&A with Gary Steffen, Global Head, Canopy by Hilton

What makes the Portland Pearl District and Dallas Uptown neighborhoods perfect for the Canopy by Hilton brand? Canopy by Hilton's thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen through local design, food & drink and culture. Canopy by Hilton Portland Pearl District and Canopy by Hilton Dallas Uptown are both located in key urban cities with vibrant neighborhoods that offer a fresh, positive stay for guests.Canopy by Hilton Portland Pearl District is located in the heart of a revitalized industrial zone that has quickly become a go-to spot for visitors and local alike, with indie boutiques, art galleries, microbreweries, green space and eateries, making the neighborhood perfect for a new lifestyle hospitality. The Canopy by Hilton Dallas Uptown neighborhood brings guests to Dallas' most walkable district, featuring more than 100 shops, restaurants and entertainment. Canopy by Hilton Dallas Uptown emphasizes its locale by telling the story of the Uptown district throughout the hotel, including artwork, vintage bricks from McKinney Avenue and a refurbished piece of the M-Line Trolley.

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Best Western Hotels & Resorts Continues The Behind The Brands Series With A Closer Look At Its Dual-branded Concepts

Following Best Western's launch of the \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is this month highlighting its thriving dual-branded hotel concepts. Best Western Hotels & Resorts' dual-branded concepts pair BW's extended-stay hotel brand - Executive Residency by Best Western - with one of its other leading hotel brands - enabling guests to experience the benefits of two Best Western brands under one roof. Integrating two types of accommodations also appeals today's developers as it provides a unique, flexible property that fits within various different market segments.

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sbe and Abercrombie & Fitch sign global partnership

sbe, the leading lifestyle hospitality company, announced today an exclusive partnership with specialty retailer Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF). The partnership will integrate the iconic apparel brand with global sbe properties through a series of bespoke co-branded events and pop-up shops at selected properties. Additionally, members of the A&F Club, the brand's loyalty program, will be rewarded with special benefits across sbe's hotels, restaurants and entertainment venues.

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Joint Venture of Alibaba Group and Marriott International Trials Facial Recognition Check-In Technology

The Joint Venture of Alibaba Group (NYSE: BABA) and Marriott International (NASDAQ: MAR) today announced it is spearheading Marriott International's facial recognition check-in pilot with Fliggy, Alibaba's travel service platform. This announcement comes hot off the heels of the joint venture's recent global rollout of the Post Post Pay (PPP) functionality and redesigned storefront on Fliggy, to continually elevate the travel experience for tech-savvy Chinese travelers.

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Infographic: New data insights and web optimization tools

Want to see the full range of new product features we launched in Q2? Take a look at our latest product innovation infographic to learn about the most exciting developments from the past three months. Brand new data in your Insights dashboard, reassigning live chat conversations in Front Desk, automatically translated Message Porter campaigns and improved Agoda screenshots. We've been pretty busy

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12 Social Media Trends from Mary Meeker's 2018 Annual Internet Report - MDG

What are the essential Internet trends to watch? How is digital changing our lives and the world around us? Every year Mary Meekergeneral partner at KPCB and long-time technology soothsayerwades through a tremendous amount of research and conducts interviews with top industry experts to find out. Her 2018 annual report is chock-full of thought-provoking insights, from an outline of the ways in which consumer spending habits are shifting, to an exploration of how the nature of work is changing. One of the key areas that Meeker covers in depth is social media. Specifically, she examines the latest platforms, user behavior, advertising, and content evolutions. Here are 12 of the key social media observations from Meeker's report that every marketer should be aware of:

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HFTP to Host Inaugural, Invitation-Only Club Forum in Sarasota, Florida This Month

Hospitality Financial and Technology Professionals (HFTP) is hosting its inaugural HFTP Club Forum on July 28, 2018 at the Sarasota Westin in Sarasota, Florida USA - immediately following HFTP's Florida Regional Conference that is taking place from July 25-27, 2018 at the same location. HFTP's Club Forum is an executive-level event designed to provide club professionals with the opportunity to connect with industry peers, share ideas and discuss hot topics.

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Intelligent Hospitality's HotelIQ Business Intelligence Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Intelligent Hospitality, a Gold level member of Oracle Partner Network (OPN), today announced it has achieved Oracle Validated Integration of HotelIQ Business Intelligence with Oracle Hospitality OPERA 5.5. This integration will enable hotels on Oracle Hospitality OPERA to easily leverage HotelIQ's analytical capabilities via a securely-featured interface.

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Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel

In addition to completing an extensive $200 million renovation, the iconic Watergate Hotel in Washington, D.C., is making a big investment in its employees by adding the Beekeeper digital workforce communication platform. With 280+ workers responsible for delivering the ultimate guest experience, the hotel needed game-changing technology to ensure that service standards were at peak performance and employee morale remained high. Beekeeper, the \"Most Innovative Technology of 2018,\" was implemented as the primary internal communications channel for the property. It connects every single employee to relevant messaging about things happening at the hotel and to one another.

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Silver Reef Casino Hotel Spa to Streamline Operations and Improve Guest Satisfaction with Agilysys Solutions

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Silver Reef Casino Hotel Spa has selected a number of Agilysys solutions to streamline operations at their property in Ferndale, Washington. The management team has chosen to implement Visual One, InfoGenesis POS and Eatec to help drive operational excellence while improving the guest experience. The implementation will begin with Visual One Property Management System and later incorporate the two other solutions.

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The ENTERTAINER partners with Emirates Skywards to introduce amazing new App for travellers

Dubai-based global rewards and engagement provider, the ENTERTAINER, today demonstrated its B2B prowess once again by announcing its partnership with Emirates Skywards, the loyalty programme of Emirates Airline.

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McCain Foodservice releases report on 2018's top casual dining trends

Meat substitutes, food halls, and experiential dining are set to become more prevalent in casual dining over the coming years, according to a new report from McCain Foodservice.

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Duetto's Michael Skinner Wins 2018 Rakuten Data Challenge at ACM SIGIR 2018

Michael Skinner, the resident \"Data Whisperer\" at Duetto, hospitality's only Revenue Strategy Platform, placed first in the 2018 Rakuten Data Challenge and has been invited to present at the 2018 SIGIR Workshop on eCommerce, July 12 in Ann Arbor, Mich.

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Booking Holdings Agrees to Acquire HotelsCombined

Booking Holdings Inc. (NASDAQ: BKNG) announced today that it has entered into an agreement to acquire hotel metasearch site, HotelsCombined. Based in Sydney, Australia with a strong presence in APAC and thousands of active affiliates worldwide, HotelsCombined will report into Booking Holdings' leading travel metasearch brand, KAYAK.

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Q&A with Gary Steffen, Global Head, Canopy by Hilton

Canopy by Hilton's thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen through local design, food & drink and culture. Canopy by Hilton Portland Pearl District and Canopy by Hilton Dallas Uptown are both located in key urban cities with vibrant neighborhoods that offer a fresh, positive stay for guests.

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InterContinental Hotels & Resorts launches Artificial Intelligence rooms in Greater China

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, announced that InterContinental Hotels & Resorts has collaborated with Baidu to introduce the next generation of intelligent hospitality. Smart Rooms, which are powered by artificial intelligence, are expected to improve and redefine customer hotel experience in China's hospitality industry. From now on, guests staying at InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre will be amongst the first to enjoy the AI Smart Rooms. A total of 100 AI powered Club InterContinental suites will be available at InterContinental hotels in gateway cities and key destinations across China within the year. Customised for InterContinental Hotels & Resorts, the AI solution is developed by Baidu's DuerOS Platform. It integrates AI technology with hotel operations, and this is supported by hardware upgrade and cloud service. Unlike traditional guest rooms, the newly launched AI Smart Room will fully embrace voice control technology to deliver a more natural human-computer interactive experience. For instance, guests will be able to freely switch settings between work and leisure modes, and enjoy a more convenient and seamless room service experience. This solution will also further fine-tune the current backstage management system, including customising information and resetting devices, making hotel management a simpler task.

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Hyatt Announces Global Efforts to Reduce Single-Use Plastics

Hyatt Hotels Corporation (NYSE: H) today announced Hyatt hotels around the world plan to eliminate single-use plastic straws and drink picks. After Sept. 1, 2018, straws and picks will be available on request only, and eco-friendly alternatives will be provided where available.

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Sean Fitzpatrick Takes the Reins as CEO of OTA Insight

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced the appointment of Sean Fitzpatrick as the organization's next Chief Executive Officer, effective immediately. Fitzpatrick will succeed Adriaan Coppens, the company's Co-Founder and previous Chief Executive Officer, who has led the company since its founding in 2012 and played an instrumental role in growing OTA Insight into an industry-leading business intelligence provider that supports more than 30,000 hotel properties in 140 countries. Due to family reasons, Coppens expressed his desire to step down from the day-to-day management of the business. He plans to continue to serve the company as a non-executive board member on OTA Insight's Board of Directors. For more information, please review his recent blog post.

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The Hotels Network launches Oraculo - the world's first predictive algorithm for hotels

Hotel technology company The Hotels Network has announced the launch of its pioneering new product - Oraculo. Complementing the company's existing suite of tools, Oraculo is the first ever hotel product with predictive capabilities, that marries together revenue management and personalisation to increase direct bookings on hotel websites.

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Talking up travel industry chatbots' - elliott.org

Travel bots are having a moment. It's about time. After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying. A bot is an application that performs an automated task. Outside of travel, bots can do things like tell you the weather or conduct an online search. Most of the bots I'm discussing here are referred to as chatbots programs you interact with through chat. You send it a message. It responds automatically, sending you information, making a query on your behalf or booking a ticket.

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Vacation Ownership Professionals Forecast Steady Consumer Interest Despite Increased Competition, Capital One Survey Finds

More than 90 percent of vacation ownership professionals expect that consumer interest in the timeshare market will be stronger or on par with the past year, according to Capital One's seventh annual survey of vacation ownership professionals who attended the American Resort Development Association (ARDA) World 2018 conference in Las Vegas, Nevada.

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Influencer Marketing Barometer | Hotels Special with Redpill

As influencer content grows in stature within the marketing mix of the biggest brands in the world, in this special feature, RedPill - using its ratings system for such content - reviews three influencer videos and assesses the reasons behind their social performance.

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Airbnb keen to wean hotels off OTA drug habit - travolution

Airbnb says it may have to tweak its commercial model for hotels but it is determined to offer an alternative distribution channel to the big global OTAs. Robin Clifford, northern Europe manager for homes at the leading home sharing site, told the Triptease Direct Booking Summit, that Airbnb was serious about helping hotels. He said it feels like hotels have become hooked on the leading OTAs like booking.com and Expedia. \"It's almost like you have taken a drug but you can't bet off it,\" he said.

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Triometric and Revva announce strategic sales and consulting partnership

Egham, UK, 7th June 2018 - Triometric, a leading provider of API traffic monitoring and search intelligence for online travel companies, today announced it is forging a business development partnership with Revva, a Palma headquartered revenue management and business intelligence specialist for the hospitality industry. Both companies have extensive experience in delivering their respective business intelligence solutions to large and small customers in the online travel market globally.

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New Menus, Technology Fuel Rise in Restaurant Customer Satisfaction, ACSI Data Show

Both full-service and fast food restaurants are revamping their menus and rolling out more mobile ordering options, to the delight of diners. Customer satisfaction with the Accommodation and Food Services sector overall rises 1.8 percent year over year to a score of 79.4 on the American Customer Satisfaction Index's (ACSI) 100-point scale. According to the ACSI Restaurant Report 2018, full-service restaurants jump 3.8 percent to an ACSI score of 81, while fast food establishments gain 1.3 percent to a score of 80.

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Video: Booking CMO Says Brand Marketing Has Limits - skift.com

Pepijn Rijvers isn't a \"mad man\" or one of the slick, nattily suited advertising salesmen from the TV series Mad Men. \"We're fairly rational in how we invest,\" said Rijvers, the chief marketing officer of Booking.com, when he spoke on April 26 in Berlin at Skift Forum Europe. Pepijn Rijvers acknowledged that an increase in brand marketing is part of Booking.com's mix. But he said he found brand marketing to have limited usefulness relative to other options.

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HSMAI Now Accepting Entries for 2018 Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) is officially accepting entries for its 2018 Adrian Awards, celebrating excellence in travel marketing. Now in their 62nd year, the Adrian Awards recognize standout brands and agencies for their innovation and creativity in hospitality advertising, digital marketing, and public relations campaigns.

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Airbnb testing charging hotels more, says Booking Holdings - wired.com

THERE IS A travel story that Glenn Fogel, CEO of Booking Holdings, formerly called Priceline, likes to tell. While planning a recent family trip to Iceland, his wife wanted to check out \"another site,\" which Fogel carefully avoids naming, but is clearly Airbnb. The home rental she found there looked good, so she tried to book it. \"Back and forth, back and forth, back and forth with the emails, like bah-bah-bah, bah-bah-bah,\" Fogel says, describing the booking process with his typical high-energy intensity. \"Like a week and a half later, the person says, 'OK, I can't rent it to you,'\" he says. \"What a waste of energy and effort.\"

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Booking shifts its cultural DNA as it sets sights on Indian market - yourstory.com

Amsterdam-headquartered Booking is looking at India to be one of its top five markets. \"India is a super important market but it also is a super tough market,\" said Pepijn Rivers, Senior Vice President and Chief Marketing Officer, Booking, while addressing a group of journalists at the company's headquarters in Amsterdam. The Booking office, located at the heart of the city's centre, stands out with its towering presence. Owned and operated by the US-based Bookings Holdings since 2005, the online travel aggregator (OTA) was founded in 1996, and merged with Bookings Online in 2000. In  the last fiscal, the company reported a 38 percent operating profit, and now has its sights set on India. According to CEO Gillian Tans, India is one of the top five growth markets for the OTA giant. \"India is a fast-growing market with a consumer base, which is active online and using smartphones. It is an open market where people like to travel,\" says Gillian.

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Oaky and Mews Systems Launch Two-Way Integration

As technology keeps developing, it offers ever-new options for creating personalized experiences in the hospitality industry. Today's travelers have come to appreciate and often expect this. For them, the customizability of a hotel stay has a large impact on how much they enjoy their trip overall.

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Rethinking Travel Marketing for an Era of Infinite Customer Touchpoints - skift

Today, nearly everything in this ever-expanding omnichannel travel environment is a new opportunity to connect with customers. It's not only social media and mobile devices that are expanding the landscape. The reality is that screens and customer touch points are showing up everywhere: in hotel rooms, on airplanes and at airports, on smart watches, and even on slot machines. Each of these emerging channels represents a \"blank canvas\" where travel brands can engage with travelers and help them along on their journey.

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Direct Booking Summit Europe 2018: Day 1 & 2 Recap

Since the crack of dawn hundreds of hoteliers have been arriving in Amsterdam to join us for one of the biggest hospitality events of this summer - the Direct Booking Summit. Today, the participants were treated to insightful panel discussions and presentations on the hottest topics in the hospitality industry centring on Distribution, Marketing and Technology. The participants were welcomed by Charlie Osmond, Chief Tease of Triptease, who pointed out that personalization is the ultimate trend among hotels today. He asked gathered hoteliers whether they will be proactive or reactive in taking ownership of their own distribution, setting the mood for today's discussions. Later, he came back on the stage to speak about digital hotel experience, emphasising once again to delegates that hoteliers need to be thinking about the guest experience from the very first search all the way through to post-stay.

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Blockchain: opportunity or hype?

The soaring value of crypto-currencies, like Bitcoin and Ethereum, has raised general awareness of the blockchain technology on which they are based.

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GuestJoy and Availpro Partnership Set to Improve and Customize Guest Journey

GuestJoy partners with Availpro Smart Channel Manager to allow hotels to better connect with their guests and increase guest satisfaction.

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UNWTO partners with IE Business School to promote tourism innovation and entrepreneurship

The World Tourism Organization (UNWTO) and IE Business School, one of the world's leading executive education centers, have agreed to join forces to promote innovation and entrepreneurship in the tourism sector. Both will promote the role of academia within tourism innovation.

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Just Enter: Now Accepting Entries for 2018 HSMAI Adrian Awards

June

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Best Western Hotels & Resorts and IBM Watson Advertising Introduce AI-powered Ad to Help Consumers Personalize Vacation Planning

Vacations are meant to be enjoyable but planning activities and finding appropriate accommodations can be a stressful experience. IBM Watson Advertising (NYSE: IBM) and Best Western have teamed up to help take the sting out of summer travel with a new interactive AI-powered ad. Best Western's Watson Ad personalizes vacation planning by providing consumers with travel tips and tricks, recommendations for local accommodations, and special offers based on their travel preferences.

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Professional Association of Innkeepers International now a non-profit organization

Three years ago, at the PAII Conference in Austin Texas, we announced that we would transition PAII from a \"For Profit\" Corporation to a \"Non Profit\" Corporation. As promised, we've done it! PAII was originally founded - back in 1987 - as a for-profit association. Because PAII has always operated similarly to a non-profit, that is, the income went to fund operations and was not distributed to 'shareholders', most members are surprised to learn that PAII was not originally a non-profit. So, what was the process? PAII submitted all of the required documents and has re-in corporated as a non-profit in the state of Wyoming. Wyoming was chosen as it is one of the lowest cost jurisdictions and corporation-friendly states for many national and international organizations and companies. Several other documents handled the move of all assets from the 'old PAII' to the 'new PAII' and completed the setup and formation. The filing and determination by the IRS of 501(c) status, as many who work with nonprofits will already know, often takes months to complete and receive, but will be retroactive to PAII's re-incorporation date. The Distinguished Inns Alliance (DIA), the group of innkeepers and industry partners that purchased PAII from the founders in 2000, had been administratively dissolved. The for-profit PAII, incorporated in California, has also been dissolved. All types of current and paid memberships remain valid, with access and benefits also remaining the same. Member dues will continue to be tax-d eductible as a business expense as PAII is not a 'charity' but rather a professional organization/business league. As is required of non-profit corporations, some financial reporting becomes public record once filed. The new non-profit PAII will operate as we have since 2015 (present administration), with the same staff, same board of directors, and the same commitment to education and advocacy on behalf of our members and the innkeeping industry.Come celebrate your re

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Naftalan: The Azerbaijan resort where guests bathe in crude oil | cnn.com

Ever since the world's first oil well was dug here back in 1847, Azerbaijan has been making the most of its plentiful stocks of \"black gold.\"More than 170 years later, Azeri Light crude oil is still the country's most valuable resource.But in the little town of Naftalan, 320 kilometers west of Baku in the foothills of the Lesser Caucasus Mountains, an unusual local oil -- also called Naftalan -- has been attracting the travel set for hundreds of years.This crude oil is too thick for commercial use and it isn't much good for burning. But it's said to have health-giving properties and so people have been bathing in it since ancient times.Recently, treatments involving being submerged in the dark gloop have had a resurgence.

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New Technologies Will Revolutionize The Hospitality Industry - forbes.com

As technology innovations continue to transform every industry and job role in the United States, the service industry is certainly no exception. In fact, Gartner believes that artificial intelligence (AI) will create 2.3 million jobs in 2020 while only eliminating 1.8 million, for a net gain of half a million jobs added to American company payrolls.

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Chase and Hyatt Introduce the New World of Hyatt Credit Card

Chase Card Services (NYSE:JPM) and Hyatt Hotels Corporation (NYSE: H) today announced the launch of the new World of Hyatt Credit Card, designed to reward today's travelers for making everyday purchases - both while at home and on the road. From fitness to transportation to dining, World of Hyatt cardmembers will be rewarded for their spend, making it easier to elevate their status and earn free nights at Hyatt destinations. Cardmembers will also be able to earn Bonus Points with the addition of a new fitness club and gym memberships category.

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Marriott International Purchases 1,000-Room Sheraton Grand Phoenix For $255 Million, Advancing Company's Transformation Strategy For Its Sheraton Brand

Marriott International (NASDAQ: MAR) today announced that it has purchased the 1,000-room Sheraton Grand Phoenix hotel for $255 million. Marriott has plans for a significant renovation covering the downtown Phoenix hotel's guest rooms and public space to transform the property into a cutting-edge model for the Sheraton brand.

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Why Personalization Is the Future of Hotel E-Commerce

Personalization in the hotel industry has ceased to be a trend. Today, it's an obligation. Back in 2015, American Express Travel reported that 83 percent of millennials would allow brands to track their habits in exchange for a more customized experience. And earlier this year, Deloitte Consulting published the white paper 'Next Gen Hotel Guests Have Checked In: The Changing Guest Experience,' which noted that \"-truly knowing your guests -what they have told you, what they request, what you have learned, and what should be implied -should yield larger results.\"

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PATA and Skal Sign MOU

PATA and Skal have signed a Memorandum of Understanding to share knowledge through research and publications, to reciprocate in event participation, to support mutual agreed advocacy positions, and to enhance access for the benefit of members of both organisations.

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The ROI of Social Media [Infographic]

You've implemented a social media strategybut is it effective? Measuring the return on investment for social media programs often is difficult for marketers. While many businesses are increasing resources to different social platforms, some struggle to determine whether these investments are worth it. It's hard to see how much revenue a Facebook post has brought in, or whether a tweet has increased your bottom line. Instead of focusing on likes, shares, and followers, marketers must find meaningful data that reveals whether their content is working.

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Last day of the Direct Booking Summit 2018: Book direct and get a Porsche!

Day one and the grandest party in Direct Booking Summit history are behind us, and we are eager to share the exciting agenda we prepared for the participants on the second day.

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Seven Suite and SiteMinder to improve hotel efficiencies in Costa Rica as electronic invoicing becomes law

Months after becoming the first Costa Rican property management system (PMS) provider to ensure hotel compliance with the mandatory use of an electronic billing system, Seven Suite has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further operational efficiencies for local hoteliers.

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Hotel booking websites told to stop 'one room left' warnings - telegraph.co.uk

Hotel booking websites have been told to stop \"one room left\" warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs. Such warnings are currently used by the UK's most popular booking sites including Expedia and Booking.com to encourage customers to book sooner rather than later. Following an investigation into holiday booking sites the Competition and Markets Authority said it would take firms to court if they did not end unfair and misleading practices.

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Use Technology for More Sustainable Tourism Management - UNWTO

As the World Tourism Organization (UNWTO) held its 2nd World Conference on Smart Destinations in the Spanish city of Oviedo (25-27 June 2018), Secretary-General Zurab Pololikashvili emphasized how new technologies can and should enable a more universal approach to sustainable tourism.

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Hostelling International & ReviewPro strengthen partnership to help hostels deliver better guest experiences

Hostelling International (HI) and ReviewPro, world leaders in Guest Intelligence, strengthen their partnership to help hostels exceed guest expectations. HI members who choose to sign up with ReviewPro will gain access to powerful analytics to help them to prioritize operational and service improvements at their properties. This will allow them to improve the guest experience, boost their online reputation, and increase bookings and revenue.

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Hotel booking websites should stop 'limited rooms left' warnings

Hotel booking websites have been told to stop \"one room left\" warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs.

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AirGain New Time-Table Feature & Flight Comparison to Empower Airlines with Competitor Intelligence on Various Time Windows

RateGain Technologies, the market leader in big data solutions for Travel and Hospitality industries, today, announced new product updates on AirGain,the airfare competitor intelligence tool. In the new set of releases, AirGain has focused on giving a broader compset intelligence to the airlines with full context at a glance.

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Trendy Brooklyn Hotel Uses ALICE To Increase Operational Efficiencies and Employee Accountability

The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology

Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest data, and REBEL Travel Corporation, a global integrated marketing and technology company, today announced their strategic partnership. Concilio Labs' game-changing CRM will help to further REBEL's marketing, distribution, analytics, and technology solutions for hospitality and travel companies worldwide.

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Courtyard By Marriott Gives Viewers Exclusive Behind-The-Scenes Access To NFL With Courtyard: Unstoppable Content Series

Courtyard by Marriott today debuted its new 12-part docuseries, \"Courtyard: Unstoppable,\" which builds on the brand's continued evolution and shared passion with its guests for never settling and always moving forward. The series, produced in part as a creative collaboration with the Marriott Content Studio and Whistle Sports, will take viewers behind-the-scenes of the football world like never before, showcasing 12 unique individuals that are pursuing their personal and professional passions, exceeding expectations and breaking barriers within their fields.

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Millennials as Guests and Employees: Who they are and what they want - A Horwath Report

Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are these Millennials and what do they want? The Bad News: The hospitality industry will not be spared from them. The Good News: Understanding the Millennial's particularities as employees and guests in hotels can help hoteliers gain an edge over competitors. Horwath HTL Atlanta gives you the low-down.

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The fight between Airbnb and New York City is heating up - recode.net

The company is accusing New York City lawmakers of being paid off by the hotel industry, days before a crucial hearing.

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Report: Demystifying the digital hotel marketplace

Kalibri Labs' report takes a deep dive into the production data and associated costs of 25,000 hotels over the course of three years and includes mapped performance patterns of each hotel segment.

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This New London Hotel Is Proud Of What It Doesn't Have | forbes.com

Few hotel websites contain a proud list of amenities that they don't offer. But then again, the newly renovated London-based hotel Pilgrm is hoping to offer travelers a unique hotel experience. No more trouser presses, room service or minibars. No bellboys or doormen, it says on its website. What it does have is a sense of place, peace of mind, and purpose.

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International Tourism exceeds expectations in the first months of 2018 - UNWTO reports

International tourist arrivals grew 6% in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend, but exceeding UNWTO's forecast for 2018.

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Hotel Interurban Selects ALICE to Streamline Operations and Elevate The Guest Experience From The Beginning

The newly opened Hotel Interurban has selected ALICE's suite of products to streamline hotel operations and elevate the guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Google Tests Hotel Search Filters Using Highlight Icons - seroundtable.com

As you know, Google has been using these hotel highlight icons to display hotel amenities in a more graphical manner. Well now Google is testing using these icons in the hotel search filters, to let searchers click on them to filter out hotel options in their searches. Pete Meyers from Moz posted on Twitter a screen shot of this happening: The \"top choices,\" \"guest favorites,\" \"budget options,\" and more are all part of those highlight icons Google uses in hotel search.

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World Tourism Organization and Globalia announce the first and largest worldwide competition for tourism startups

The tourism sector has taken a giant step into the future. The World Tourism Organization (UNWTO), in partnership with Globalia, the leading tourism group in Spain and Latin America, announced the launch of the 1st UNWTO Tourism Startup Competition. It is the world's first and largest initiative devoted to identifying new companies that will lead the transformation of the tourism sector. In order to find the best projects, the call for competitors will be launched in 164 countries.

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The Ritz-Carlton and Hearst Magazines Digital Media Collaborate on an Innovative Short Film Series and Global Digital Campaign

The Ritz-Carlton today announced a global collaboration with Hearst Magazines Digital Media on \"The Stay,\" a groundbreaking digital campaign that explores the infinite possibilities offered by a stay at The Ritz-Carlton through the lens of five original short films.

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Hotels are still tripping over themselves to offer free goodies to fake influencers - thenextweb.com

Brands and businesses everywhere are starting to adopt new forms of advertising that involve partnering with so-called \"influencers\" on social media. But how willing are they to vet the actual accounts on whom they spend hundreds of dollars? Apparently not much even when the account in question is an obvious fake.

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Jonas Software formally announces Jonas Hospitality and Jonas ARC

Jonas Software is proud to formally announce Jonas Hospitality and the Jonas ARC. Jonas Hospitality will focus on providing integrated solutions that meet the diverse needs of the top-rated hotels, resorts, event venues and spas in the world. From opulent beach and golf resorts to suburban extended-stay hotels, Jonas Hospitality serves every segment of the hotel, resort and spa industries with solutions from the Jonas Software family of industry-leading providers.

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Millennium Hotels And Resorts Launches Season Of Sport

This month, Millennium Hotels and Resorts will launch its first ever Season of Sport where guests can enjoy exclusive room packages, themed menus and live screenings in celebration of this summer's sporting events.

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Live from HEDNA Lisbon: Top experts share practical advice for hoteliers

There were many perspectives on the state of global distribution featured across three days of education, keynotes, and deep-dive panel discussions. From iterating your business models to understanding how payments continue to evolve, here are 7 observations from in and around HEDNA Lisbon 2018.

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HVS Hotel Cost Estimating Guide

HVS Design and Jonathan Nehmer + Associates (JN+A) are proud to announce the completion of the 2018 Hotel Cost Estimating Guide. The Guide is a comprehensive listing of capital expenditure construction and FF&E costs for hotel renovations in the USA.

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Evolve Controls Releases First Consolidated Guest-Facing Room Controls Interface

CHICAGO, IL - Wireless, cloud-based in-room control and management solutions provider, Evolve Controls, today announced the launch of Evolve Guest Interface (eGI), the hospitality industry's first multi-protocol gateway built into a touch-screen interface device.

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Top 5 Things You Need to Know Now in Hotel Digital Marketing: June Edition

This month, Google nudges SEO marketers in the right direction with clarifications to the mobile-first index as it rolls out to more websites; Bing pilots in-market audiences; and Instagram gets more serious with Stories by adding e-commerce features. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed.

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Marriott Caribbean & Latin America Resorts Encourage Travelers to Uncover Their Place in the Sun

Whether seeking an exotic culinary experience, lazy afternoons by the sea, cultural immersion or all of the above, Marriott Caribbean & Latin America Resorts invite travelers to experience the Caribbean and Mexico, starting with a new iOS app using augmented reality (AR) to offer a stunning peek into the region's dynamic destinations.

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Travelers Want Meaningful Vacations in 2018, Not More of Them

Today, MMGY Global released key findings from the 2018-2019 Portrait of American Travelers study suggesting that travelers are seeking more meaning behind each vacation, rather than more vacations. The study reveals 30% of travelers plan to take fewer vacations next year, meaning travelers could take up to six million fewer vacations in 2018 compared to 2017. This is the first time there has been a negative variance in intent to travel (nine point decrease) in the 12 years this question has been asked. However, although people are traveling less, travel spending will hold steady into 2019, showing that travelers will actively invest more money and planning behind each vacation, valuing each trip more this year than in the past.

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Softscribe Inc. Outlines 7 Ways to Use LinkedIn to Close Sales Leads from HITEC 2018

Softscribe Inc., the leading hotel tech PR agency, outlined 7 ways technology vendors and HITEC attendees can leverage their LinkedIn Profiles to close sales leads at the show. HITEC is the world's largest hospitality technology conference. HITEC 2018 takes place in Houston, Texas, June 18 to 21. #HITECTX. Softscribe Inc. provides B2B public relations to the hospitality technology market and related industries. It creates public relations content, search and social media to help technology companies achieve their business goals.

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Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller's SMS|Host PMS

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest update to their SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations.

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WebRezPro Cloud PMS Partners with Whistle Guest Messaging Platform

World Web Technologies Inc. (WWT) is pleased to announce a direct interface between its WebRezPro cloud property management system (PMS) and Whistle, a leading customer service platform that enables hotels to engage with guests through smartphones.

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Marine Corps Community Services selects RMS - The Hospitality Cloud as their Property Management System.

RMS - The Hospitality Cloud, a global software company at the forefront of cloud-based property management and booking solutions for the hospitality industry, is proud to announce that Marine Corps Community Services will be implementing the RMS solution at their branded Temporary Lodging Facilities, the Inns of the Corps and select Recreational Lodging locations in the United States, Hawaii, and Japan.

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62 residents. 22 storeys. 1 unique exhibition at upcoming citizenM New York Bowery

62 residents. 22 storeys. 1 unique exhibition. Last night citizenM officially unveiled its citizens of the Bowery exhibition on the windows of citizenM New York Bowery, and lit it up for all of New York to see. Next on the agenda? Opening the doors to our first guests very soon! See more about the exhibition captured by Christelle de Castro here: https://www.citizenm.com/thebowery

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Amazon Helps Hotels Offer New, Engaging Guest Experiences with Alexa for Hospitality

Amazon today announced Alexa for Hospitality, a new experience offered by invitation to hoteliers that brings the simplicity and convenience of Alexa to hotels, vacation rentals, and other hospitality locations. Using the Amazon Echo in their room, guests can now ask Alexa for hotel information, contact the hotel to request guest services, play music in their room and more. For hotels, Alexa for Hospitality helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay. Alexa for Hospitality is available to hospitality providers by invitation starting today, with Marriott International introducing the new Alexa experience at select properties in Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels starting this summer.

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Hoist Group Ireland & Revinate Announce Partnership

Hoist Group Ireland, (HotSoft) the division of the Hoist Group servicing the Irish hospitality industry has today announced a strategic partnership with Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue.

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IHG introduces Hotel Indigo brand to Pacific Northwest

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the development of three Hotel Indigoproperties in the state of Washington - Hotel Indigo Vancouver Downtown, Hotel Indigo Everett and Hotel Indigo Spokane. All three properties are expected to open before the second quarter of 2020.

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W Hotels Worldwide Rewrites the Festival Rules with Wake Up Call

W Hotels today announces the global roll out of WAKE UP CALL, the brand's signature music festival series that will make stops at three W Hotels this year: W Hollywood (Sept 1-3); W Barcelona (Sept 21-23); and W Bali (Oct 4- 6). Combining the brand's longstanding passion for music with its signature Whatever/Whenever philosophy, WAKE UP CALL takes the festival experience off the field and onto fabulous hotel grounds. Available exclusively for members of Marriott International's award-winning Starwood Preferred Guest (SPG) and Marriott Rewards loyalty program, anybody is welcome to join the programs and book. Members can check in and then check out performances throughout the hotel - from WET deck parties to DJ masterclasses and live performances - by some of the hottest acts in music today including Phantogram, Charli XCX, Martin Solveig, Gorgon City, Sam Feldt and Angus & Julia Stone. It's all access (and perhaps a bit of excess), all the time.

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Marriott International Hotels Gear up as Water Savvy Cape Town Bounces back after successful Implementation of Sustainability Measures

\"We're open for business and forging ahead with plans for tourism growth in Cape Town and the Western Cape\" - that's the message a group of industry heavyweights are proclaiming, as the region comes together to help build a sustainable tourism destination that will continue to thrive. In a joint statement with WESGRO, the Official Tourism, Trade & Investment Promotion Agency for Cape Town and the Western Cape, Marriott International (www.Marriott.com), reiterated that it was ready to own the upswing.The region's rapid and pragmatic response to the drought through crisis management from both public and private enterprise has shown the world it is possible to build a sustainable, water-wise destination. In the last three years alone, the City of Cape Town has reduced its water usage by nearly 60%, setting a new world-class standard. This is a model that the rest of the world can look to emulate.\"Responsible management of natural resources in our hotel operations has been a part of our business,\" said Neal Jones, Chief Sales and Marketing Officer, Middle East and Africa, Marriott International.

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Best Western Hotels & Resorts Goes Behind The Brands With An Inside Look At BW Premier Collection By Best Western

Launched in Fall 2015, BW Premier Collection by Best Western is one of Best Western Hotels and Resorts' fastest-growing brands, comprised of an exclusive, carefully curated collection of upscale properties around the world. As part of the \"Today's Best Western\" campaign, which launched earlier this year, BW Premier Collection by Beset Western is featured in this month's \"Behind the Brands\" series.

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Hotel Live Chat Instant Gratification Wins Every Time

There's a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms.

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RMS The Hospitality Cloud Announces New Partnership with Award-Winning IDeaS Revenue Solutions

RMS The Hospitality Cloud, a global software company at the forefront of cloud-based management and booking solutions, is proud to announce a partnership with IDeaS Revenue Solutions (IDeaS), the world's leading provider of revenue management technology.

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Otrum launches free trial option for cloud-based digital signage!

FREE Otrum Digital Signage trial licence - Sign up today! 

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KEYPR and Hafele Team up for Global Technology Partnership

HITEC - Houston, TX - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that they have partnered with Hafele, globally-renowned specialists in hospitality hardware, cabinet fittings, and smart architectural systems. As part of a larger tech initiative for Hafele, this integration will allow end users to utilize advanced digital key and in-room technologies such as lighting, audio, and other guest room functionality via the KEYPR platform, ultimately touching all aspects of the guest-facing experience. This partnership will also extend to Intelity on the heels of yesterday's merger announcement to combine both entities to form the largest, most richly integrated company in hospitality.

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Marriott International's Disruptive Hotel Brand Moxy Makes Its Mark In Georgia With The Opening Of Moxy Tbilisi

Moxy Hotels, Marriott International's experiential hotel brand, has made its debut in Georgia with the opening of Moxy Tbilisi, bringing its characteristic vibrant, playful design and approachable service to this dynamic destination.

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Aloft Hotels Partner With Universal Music Group To Launch Global Program

Aloft Hotels, Marriott International's brand for music lovers and music makers, and Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), the world leader in music-based entertainment, today launched the 2018 edition of Aloft Hotels' artist discovery competition Project: Aloft Star, and unveiled the first-ever Project: Aloft Star Tour, a five-city tour celebrating UMG's emerging artists.

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SiteMinder solves hotel system connectivity, a feat for all hotel technology providers

One of the most notorious barriers to hotel technology innovation has been tackled head on by the global hotel industry's leading cloud platform, SiteMinder, with the launch today of SiteMinder Exchange, a powerfully-simple solution that solves the connectivity problem for hotel property management systems (PMSs) and hotel applications everywhere.

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PolyU Study Reveals What Second-Generation Migrant Tourists are Seeing

Tourists who visit their ancestral homelands carry with them personal connections that \"influence how they gaze upon its people, culture and landscapes\", according to Dr Wei-Jue Huang, Professor Brian King and Dr Wantanee Suntikul of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. Through interviews with second-generation Chinese-Americans who recently visited China, the researchers found that instead of searching for the \"exotic\", as tourists normally do when visiting a foreign country, migrant tourists tend to seek out similarities that help them to feel connected with their families and heritage.

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Martello Expands its Hospitality Presence with Network Performance Portfolio

Martello, a provider of network performance management solutions for real-time communications, continues to grow its footprint in the hospitality industry, leveraging new technologies and partnerships. The company, exhibiting in booth number 1729 at HITEC Houston June 18-21, will showcase its flexible and modular 'as a service' options for both Elfiq SD-WAN and unified communications (UC) performance management. Elfiq Networks is a subsidiary of Martello.

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Movenpick Hotels & Resorts to treat guests to a special edition Chocolate Hour' in celebration of World Chocolate Day

Movenpick Hotels & Resorts is celebrating World Chocolate Day in style, indulging guests of all ages in immersive 'Chocolate Hour' experiences that are fun and wonderfully delicious.

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ReviewPro Responds to Significant North American Growth by Opening Customer Support Office in Atlanta

ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. This new office is the home of the company's customer success team that will support both North & South American based clients. The ReviewPro team is housed in the Shiji US headquarters. Shiji acquired a majority stake in ReviewPro in December 2016.

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Milestone Wins Prestigious 2018 Best Overall Search Marketing Initiative Search Engine Land Award

Milestone, a provider of digital marketing solutions for location-based businesses, was selected as recipient of the Search Engine Land's prestigious \"best overall search marketing initiative\" at the 4th annual Search Engine Land Awards in Seattle, WA. Each year the \"Landy Awards\" acknowledge individuals, agencies and internal marketing teams in the digital marketing community who have demonstrated excellence in creating and executing organic and paid search marketing initiatives.

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SkyTouch Unveils New Hotel Technology Integration Platform

SkyTouch Technology, an industry leading hotel operations platform, announces a new hotel technology integration platform, SkyTouch/CONNECT [slash kuh-nekt]. SkyTouch is also announcing that Cendyn's eInsight and Guestfolio, Duetto's Revenue Strategy Platform, and Whistle's guest messaging platform are expected to be among the first technologies to integrate with SkyTouch/CONNECT.

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Inn of the Mountain Gods Announces Revenue Strategy Partnership with Duetto

Duetto, hospitality's only Revenue Strategy Platform, has partnered with Inn of the Mountain Gods, an enterprise of the Mescalero Apache Tribe, to implement three of its cloud-based Revenue Strategy solutions at the integrated resort.

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Telkonet Announces Launch of Hospitality's Most Comprehensive Automation Platform

Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions is proud to announce the transformative release of its' Symphony commercial IoT platform. Intelligent automation and the Internet-of-Things (IoT) have evolved rapidly and the Hospitality industry is already experiencing the benefits of their value and contribution to efficiency, sustainability and guest comfort. In order to ensure a ubiquitous experience for guests and maximize efficiency and savings for properties, Telkonet has released the first network-agnostic, enhanced-learning cloud platform for the Hospitality industry.

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Rainmaker Continues to Expand Global Footprint

The Rainmaker Group the continued expansion of their global presence by adding four new countries to their catalog of customers.

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Hotel Internet Services Releases New BeyondTV Features to Enhance Guestroom Entertainment and Revenue Potential

Hotel Internet Services (HIS) has unveiled a series of new technology enhancements to its popular BeyondTV platform, an advanced solution that allows hoteliers to leverage existing guestroom televisions to provide guests with the ability to wirelessly cast a variety of content from their personal smart devices. The enhanced platform is now equipped with an array of additional features that further boost guest satisfaction, property efficiency and revenue earning potential. In addition to allowing hotel guests to access their own mobile and subscription-based streaming content on a larger screen, BeyondTV now offers the ability to rent streamed video content from a large and continuously updated online library, and allows guests to use their voice to control television and room amenities. In addition to the guest-facing enhancemeets, another newly added operational feature allows hoteliers to upload customizable promotional videos, along with an enhanced management interface that ensures efficient and easy operation of the platform at all times.

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Duetto Releases Definitive Guide to Cloud Technology for Hospitality Industry at HITEC

The foundation for success in today's hospitality industry and for further innovation can't be found on premise at any hotel, but rather in the cloud. The Business Imperative for Cloud Architecture in Hospitality, a new whitepaper from Duetto introduced this week at HITEC, describes four ways the software-as-a-service (SaaS) framework transforms a hotel or casino's technology stack into an engine for growth.

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Guest Experience - The (True!) Longing Of The Rich & Famous: On-Stage With The Illustrious Stacy Fischer-Rosenthal

I have been talking about a shift in the mindset of the luxury traveller for some time. I had the pri vilege of a conversation with Stacy Fischer-Rosenthal - the internationally known head of what is arguably the most elite travel agency in the world - on stage at the recent HEALING SUMMIT in Berlin.To hear Stacy talking about the longing of those who have everything is fascinating! It confirms this shift in the luxury travel mindset I talk about, bringing to light her first-hand experience with the needs and desires of the ultra-rich.Back when I worked as a senior executive for an international luxury hotel company, all of my hotel clients wanted to build a relationship with Fischer Travel, for one reason only: getting a share of the profitable luxury traveller.In business in New York for the past 50 years, Fischer Travel isn't just any elite travel agency - you've got to know someone who's a client in order for them to consider taking you on, and even then, first, you're vetted to see if you're the right fit.

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Crowdvilla makes history by acquiring shared holiday properties and brings blockchain to Bali

Crowdvilla, the blockchain-based startup that enables its community of users to own and share holiday homes, has in-principle acquired a collection of holiday properties, which include boutique hotels and luxurious villas in Bali, Indonesia.

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OTA Insight Introduces Parity Insight at HITEC Houston

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced the launch of its latest development, Parity Insight. As the latest addition to its suite of revenue intelligence solutions, Parity Insight helps keep control of distribution costs so that revenue managers feel more empowered to make smarter revenue and distribution decisions. OTA Insight will be showcasing Parity Insight's key functionalities at HITEC Houston, from June 18 - 21 at booth #2303.

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Blockchain In Tourism: Hope Or Hype | tourism-review.com

Blockchain technology is the focus of many companies these days contemplating its benefits. Blockchain in tourism also has its future according to experts.

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Airbnb Occupies Another Trench In The Hotel Industry War | tourism-review.com

Airbnb strikes again with its arsenal to conquer the hotel industry. The hospitality service and rental platform signed a partnership with the French software company Availpro, which currently has a portfolio of more than 10,000 boutique hotels in Europe and Asia.

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Another First for protel. Click-to-Install Interfaces!

Continuing in their path of hospitality innovation firsts, protel today launched their SERVICES MARKETPLACE to coincide with the opening of HITEC, the world's largest hospitality technology show, this year in Houston, Texas.protel, the Germany-based hotel technology innovators, now also headquartered in Atlanta, USA, are uniquely positioned as the platform provider among PMS vendors. The delivery today of the protel SERVICES MARKETPLACE is another piece of solid proof of its 24-year commitment to invigorating the hospitality sector.

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BLLA Conference highlights common vision between boutique hotels and fashion

The Boutique & Lifestyle Leaders Association, more commonly known as BLLA, featured fashion designer John Varvatos, Anine Bing Co-Founder Annika Meller and Baja East Co-Founder John Targon testifying about the strengthening bond between the fashion and hospitality industries at the BLLA's annual Boutique Hotel Investment Conference at The Times Center in New York on Wednesday, June 6th.

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protel US headquarters in Atlanta open for business!

For nearly 25 years, protel has successfully developed hotel management solutions that are in use in more than 14,000 hotels and over 90 countries. protel is the established market leader for PMS in Switzerland and Austria. To continue its strategic expansion, the company opened a branch in North America in mid-2017, where the protel team recently positioned itself in Atlanta. This has a clearly defined goal: acquiring hotel chains and groups along with individual hotels looking for a modern IT eco-system to centralize their heterogeneous system landscape.Customers around the world appreciate the specialized protel know-how and cutting-edge developments which revolve exclusively around hospitality. \"We specialize in the hotel business, we speak the same language and have the same concept of service,\" says Manfred Osthues, co-owner of protel. \"We handle the technological challenges, the digitization, the hotel-specific requirements and support the industry with cloud-based and on-premise solutions that enable centralized hotel management and, above all, are secure!\"

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SpaSoft Integrates New Security Enhancements to Latest Release

STOWE, VT June 15th, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the availability of version 7.0 of the SpaSoft Spa and Activity Management Solution.

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Novility's New Hospitality Training Modules to be Released at HITEC Houston 2018

Amsterdam, Netherlands - Novility is launching three new interactive training modules to complement its extensive course curriculum, doubling it in size. In addition to \"Housekeeping\", \"Introduction to Ergonomics\", and \"Ergonomics Awareness: Housekeeping\", the team is excited to showcase its new additions with a live demonstration for the first time at HITEC Houston this year. These include: \"Cleaning Public Areas\", \"Bellhop SOPs\", and \"Ergonomics Awareness: Bellhops\".

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Hotelsoft integrates with Opera, to showcase its Next Generation Predictive Analytics solution at HITEC

Hotelsoft Inc. (www.hotelsoft.com), a Silicon Valley startup focused on the hospitality industry has completed a two-way enhanced interface with Opera Property Management System (Opera PMS) now called Oracle Hospitality Software, thereby offering its existing and future Opera customers exciting new capabilities.

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HSMAI Greater New York Chapter Honors The National September 11 Memorial & Museum; Presents Inaugural Icon' Award, Annual Chapter Awards Of Excellence

The Greater New York Chapter of the Hospitality Sales and Marketing Association International (HSMAI) has awarded the National September 11 Memorial & Museum with the 25th Annual Frank W. Berkman Tourism Achievement Award and named the 2018 honorees for the Annual HSMAIGNY Chapter Awards of Excellence.

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Discover Why ALICE Is The Hospitality Industry's Choice For Guest Satisfaction And Operational Excellence At HITEC 2018

ALICE, the hospitality industry's leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

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Handeholder Products Names Vice President of Marketing and Business Development

Handeholder Products, Inc., an industry leader in tablet and mPOS (mobile point-of-sale) device mobility solutions, has named Beau Keyes as their Vice President of Marketing and Business Development.

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Track Hospitality Software Announces New Feature: TRACK Automations

Cottage Grove, Minn. - Track Hospitality Software (TRACK) announces the release of the newest feature, TRACK Automations, to the suite of products. TRACK is the Industry Leading CRM with core components focusing on Property Management (TRACK PM) and guest communication (TRACK Pulse) for hoteliers and the hospitality industry.

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KEYPR Launches KEYPR TV, the Most Advanced Casting Solution in Hospitality

Los Angeles, CA - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, is announcing its partnership with Nevaya, the go-to TV cloud entertainment company for hospitality, to create KEYPR TV. The new feature allows guests to stream content from their personal mobile devices or KEYPR's in-room tablets to hotel TVs, with no app downloads, required sign-ins, or overly-complex access codes.

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Cendyn releases eNgage application for delivering real-time guest intelligence and recommendations to hotel associates

Cendyn, the leading provider of hotel CRM and sales platforms, announced the next-generation release of its Cendyn eNgage guest intelligence solution. Advancements include enhanced user interface, reporting, rules engine and personalization options.

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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

TrustYou, the world's largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou's guest messaging feature with Volara's voice-based guest engagement software, through Amazon's \"Alexa\" and results in an innovative and hassle-free way of communicating on the spot, during a guest's on-site experience.

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Leading Portuguese tour operator Top Atlantico DMC embraces dynamic online rates

One of Portugal's largest travel and leisure companies, Top Atlantico DMC, part of Springwater Tourism Group, has made the transition to dynamic online rates thanks to a partnership with the global hotel industry's leading cloud platform, SiteMinder. The long-established tour operator has integrated SiteMinder's hotel distribution solution with its booking engine to offer travellers the latest accommodation rates and availabilities for the first time.

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Waldorf Astoria Takes on New Luxury Marketing Approach with Breakthrough Campaign

Waldorf Astoria Hotels & Resorts, the iconic luxury brand of Hilton (NYSE: HLT) portfolio, today announced the debut of the 'Live Unforgettable' campaign - a bold repositioning of the brand to highlight Waldorf Astoria's unique experience and deepen connections with today's luxury travelers. Backed by extensive consumer insights, the campaign pairs the brand's legacy with an unexpected, playful take on True Waldorf Service.

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Aloft Hotels and Universal Music Group Launch Project: Aloft Star' Tour

Aloft Hotels, Marriott International's brand for music lovers and music makers, and Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), the world leader in music-based entertainment, today launched the 2018 edition of Aloft Hotels' artist discovery competition Project: Aloft Star, and unveiled the first-ever Project: Aloft Star Tour, a five-city tour celebrating UMG's emerging artists.

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The Rainmaker Group Partners with Torarica Group of Hotels

The Rainmaker Group today announced that the Torarica Group has selected Rainmaker's guestrev, revintel and revcaster solutions to drive revenue at all three of their Suriname properties: Torarica Hotel & Casino, Eco Resort, and Royal Torarica Hotel.

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Danish hotel portal wants to go global with no marketing - businessinsider.com

A small Danish startup is taking on travel industry giants such as Trivago, Hotels.com, Kayak, and Booking.com. But the startup is not going to put commercials on tv like the Trivago guy or advertise online with endless Facebook-ads. Instead, the socially conscious entrepreneur Christian Mller-Holst has removed the marketing and advertising budget entirely from his hotel booking platform Goodwings. That money is redirected to NGO's, who use it to fund their projects.

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The Future of Travel Booking and Payments

New technologies and innovations continue to disrupt the travel landscape and while most of the industry buzz has focused on how airlines and travel providers are leveraging new technologies to revolutionise the travel experience, there's another variable at play: the potential entry of outside tech leaders into the market.

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Volara and iRiS: Enabling Multimedium Guest Engagement for the Hotel Industry

London, UK May 24, 2018 -- Volara, the voice-hub for the hospitality industry, and iRiS, the market-leading guest experience platform for the hospitality industry, today announced a partnership to engage guests across tablets, mobile devices and voice apps - creating a unique multimedium guest experience. The partnership will make it easy for guests to have instant access to the services of a hotel over their preferred medium - whether they are seeking a recommendation from the concierge, ordering food & beverage, arranging the delivery of an item they forgot at home, or requesting information about the hotel.

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Benbria to Present an Omni-channel Guest Experience at HITEC 2018.

Benbria, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today that its booth at this year's HITEC in Houston will consist of a virtual hotel where attendees can engage as a hotel guest, across multiple interactive displays. These displays will present the guest experience of the future - where they can engage in real-time across multiple touchpoints and devices, provide feedback on their experience in-the-moment, and be recovered in real-time should the experience not meet the guest's expectations.

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Innovation and digitalization top of European tourism agenda

The World Tourism Organization (UNWTO) stressed the importance of tourism and technology providing opportunities for innovation and creating the jobs of the future, in its 63rd European Commission meeting held in Prague, Czech Republic (11-13 June 2018).

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Handeholder Adds Mobility Solution for the Verifone e285 Device

Handeholder Products, Inc., an industry leader in tablet and mobile payment device holding solutions, announces the release of the latest product in their successful Mozee holster line a holder for the new Verifone e285 mPOS device (www.handeholder.com/mozee_e285_holster.html). It will be unveiled at the Handeholder Products exhibit booth, #2635, at the Annual HITEC Conference running June 18th to the 21st in Houston, Texas.

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Summer's A Treat At Holiday Inn With Chocolate Milk Happy Hour

Holiday Inn, an InterContinental Hotels Group (IHG) brand, is bringing back its popular Chocolate Milk Happy Hour program, teaming up with actress, TV personality and mom of three Vanessa Lachey to give families a fun and delicious way to make joyful memories together this summer. Beginning this week, select hotels across the U.S. will offer complimentary milk and cookies in partnership with fairlife Ultra-Filtered Milk and Otis Spunkmeyer baked goods.

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SkyTouch Joins The Amazon Web Services Partner Network

SkyTouch Technology, an industry-leading hotel technology platform, has joined the Amazon Web Services (AWS) Partner Network (APN) as a Technology Partner.

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Nor1 and FirstView Announce Strategic Partnership Focused on Converting 3D, Virtual Reality and 360a Hotel Content into Revenue

Nor1, the leader in hospitality merchandising technology and FirstView, a VR & 360a content production studio are partnering to provide the hospitality industry with a perfect blend of room category and property-based rich content that highlights value and experience, with intelligent pricing and merchandising offers.

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Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 \"Official Mobile and In-Room Technology Provider of the Forbes Travel Guide\" - is making available to attendees an \"In-Room Solutions Checklist\" and a \"Mobile Solutions Checklist\" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here.

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Beekeeper Achieves ISO Certification to Protect Hotels' Data

With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and information entrusted to Beekeeper by third parties. As a SaaS offering and recognized data processor, Beekeeper has completed all necessary technical and organizational measures to ensure that its product and services will reduce its customers' risk significantly in the digital workplace.

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ZS and Rainmaker Announce Partnership to Help Hoteliers Improve and Capitalize on Revenue Management

The Rainmaker Group ZS Associates their new partnership. The two firms will combine ZS's strategies, methodologies and frameworks with Rainmaker's powerful technologies and advanced science to drive innovation in hospitality revenue management.

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Pegasus Solutions To Exhibit Intelligent Booking Engine At HITEC Houston

Pegasus Solutions announces the exhibition of its groundbreaking booking engine at HITEC Houston taking place June 18 - 21 in Houston, Texas. Demonstrations of the booking engine at HITEC can be reserved here.

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SnapShot Launches the First Independent Hospitality Data Platform

SnapShot launched its third and most significant phase as a company, deploying the first hospitality data platform independent of brand or software providers.

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The Ritz-Carlton Yacht Collection Opens Reservations To The Public

The Ritz-Carlton Hotel Company, L.L.C. today announced the opening of reservations for The Ritz-Carlton Yacht Collection. With a leisurely cruising style, the legendary service of The Ritz-Carlton, and ports at sought after destinations around the world, The Ritz-Carlton Yacht Collection will deliver one-of-a-kind experiences to its guests onboard and transform the luxury cruising industry.

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Cendyn integrates with Sitecore via Hedgehog to elevate real-time marketing personalization

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, announced a new partnership with Hedgehog, a digital consultancy, to integrate Cendyn's eInsight customer relationship management (CRM) solution with the Sitecore Experience Platform (CXP) to deliver powerful personalized digital experiences.

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IDeaS Breaks the Rules with New Superior Agile Pricing Approach

Hoteliers unanimously agree: the distribution landscape is more complicated than ever before. As the consumer buying experience evolves and adapts to new interfaces like voice-enabled artificial intelligence, hotels seek the same level of sophisticated innovation in their revenue technology. Dynamic pricing and personalized offers are as pertinent as ever to compete with OTAs and the sharing economy to boost direct sales and profitability.

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Days Inn by Wyndham Forecasting Bright Skies All Summer Long Thanks to Days InnBrella

April showers may bring May flowers, but across much of the U.S. June stakes claim as the rainiest month of the year, bringing unwelcome gloom at the start of the popular summer travel season. Days Inn by Wyndham won't stand for it: the iconic economy hotel brand is protecting summer trips from ill-timed drizzle with its exclusive Days InnBrella, a first-of-its-kind umbrella that blocks rainfall while simultaneously emitting lit-from-within LED beams to brighten even the dreariest days.This custom-created portable beam of happy is an overcast day's worst enemy, thanks to light therapy-like illumination radiating from the inside. Rain stays out and sunshine stays in, making for brighter days no matter where your travels take you.

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Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC

Maestro PMS, the industry's leading fully-integrated software solution for independent hotel and resort operators, will demo its growing suite of mobile guest engagement, property management, and staff productivity tools at HITEC booth 1031, June 18 - 21, 2018 at the George R. Brown Convention Center in Houston, TX.

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MicroMetrics Publishes The Strategic Guide To: New Tech & Traveler Trends

MicroMetrics has published The Strategic Guide To: New Tech and Traveler Trends. The new research report showcases which cutting-edge technologies can be used to satisfy the needs of the modern day traveler.

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The Secrets to Using Data for Better Results

EyeforTravel's new report series into behavioural analytics is looking at what makes customer tick and how travel brands can use data techniques to improve every part of their sales process. In the first report in the series, Understanding the Travel Consumer, EyeforTravel alongside leading travel brands, is opening up the data processes and techniques necessary to drive insight. Core to this is how to treat the data itself. Here are some key pieces of advice from the report that can help you to unlock the potential in your data.

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Broadvine and Hotel Effectiveness Partner to Integrate Labor Management Data into Financial Performance Management Software

Broadvine, a leader in financial performance management software for the hospitality industry, announced today the completion of a full two way integration with Hotel Effectiveness. Labor costs are the most significant operating expense for hoteliers and essential for effective hotel management and improved profitability. This partnership will allow customers to manage and predict labor costs more accurately.

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IHG launches new upscale brand, voco

IHG (InterContinental Hotels Group) has today launched voco, its new upscale hotel brand, alongside announcing a first signing in Australia. voco will focus primarily on conversion opportunities and will strengthen IHG's offer in the $40 billion upscale segment, which is expected to grow by a further $20 billion by 2025. Working with high-quality individual and locally-branded hotels, this distinctive brand will offer owners the ability to drive higher returns through delivering a compelling guest experience and leveraging IHG's powerful systems. This includes best-in-class revenue management and technology capabilities and IHG Rewards Club, one of the world's largest hotel loyalty programmes. voco, inspired by the meaning 'to invite' or to 'come together' in Latin, will combine the informality and charm of an individual hotel, with the quality and reassurance of a global and respected brand. The roll-out of voco will begin in IHG's Europe, Middle East, Asia & Africa (EMEAA) region, with plans to take it to the Americas and Greater China over time. The new brand will drive significant incremental growth for IHG, with an expectation to open more than 200 voco hotels in attractive urban and leisure locations over the next 10 years. IHG announced plans last month to expand its luxury and upscale estate in the UK through a conditional agreement with Covivio (formerly Fonciere des Regions) to rebrand and operate 12 high quality open hotels and one pipeline hotel into its portfolio across the UK. This deal will establish an important presence for voco in the UK with a number of these properties converting to the new brand in the coming months.

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Boutique Hotel Group's Investment Conference Celebrates Sector's Success, Name Change

New York - Boutique & Lifestyle Leaders Association's (BLLA) annual Boutique Hotel Investment Conference last week featured testimonies about \"staying boutique\" from fashion leader John Varvatos, lifestyle hotel pioneer Jason Pomeranc, streetwear guru Jeff Carvalho and high-end coffee roaster Todd Carmichael, while announcing a name change to the nine-year-old trade organization.

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Guests Receive Celebrity' Status Services At The Colony Hotel with ALICE

The Colony Hotel has selected ALICE to upgrade their staff communications and back of house operations at their hidden oasis in the heart of Palm Beach. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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BLLA Conference touts boutique sector's successes as trade group announces name change

NEW YORK - The Boutique & Lifestyle Lodging Association, more commonly known as BLLA, the trade group whose members include many of the world's most prominent boutique and lifestyle hotels, featured lifestyle hotel pioneer Jason Pomeranc, fashion designer John Varvatos, La Colombe Coffee Roasters Co-Founder and CEO Todd Carmichael and Vox Media Chief Commercial Officer Lindsay Nelson among speakers and panelists at its annual Boutique Hotel Investment Conference at The Times Center in New York on Wednesday, June 6th.

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The Rainmaker Group Partners with Sonesta Resorts St. Maarten and The Maho Group in Caribbean

The Rainmaker Group (Rainmaker) has partnered with The Maho Group, operating the Sonesta Resorts in St. Maarten, to assist them in their re-opening phase and recovery in the wake of the impacts from Hurricane Irma. By providing revenue and profit analytics as well as pricing optimization for group and transient business, Rainmaker will assist Sonesta's aim of bringing tourism back to St Maarten and building the fastest possible path back to financial stability.

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Telkonet Teams with Volara To Create Evolutionary Voice-Controlled Hospitality Environments

June 1, 2018: Waukesha, WI - Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions designed to maximize comfort and energy efficiency, has teamed with Volara, the first voice-based hotel guest engagement solution that turns voice into a powerful hospitality business tool. Together, they now offer a hospitality environment in which guests are able to use voice commands to control intelligent in-room devices and platforms to set scenes within their own hotel rooms. These scenes are able to incorporate one device or many different devices to create the exact environment that a guest requests. From changing temperatures, adjusting shades, dimming lights, adjusting the Do-Not-Disturb and Make-Up-Room signage and more, the Telkonet-Volara integration is an evolutionary step forward in hospitality experiential environments and guest comfort.

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137 Pillars Hotels & Resorts Take Sustainability to the Next Level

137 Pillars Hotels & Resorts has pledged to eliminate single-use plastic from its hotel rooms and outlets, and make a more concerted effort to reduce its environmental footprint, increase CSR activities and review its sustainable purchasing options.

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Pair Up for Profit

While both marketing and revenue management are vital to a hotel's success, they typically operate with different perspectives and different tools to achieve similar goals. The question becomes, how much more powerful could the sum be, if these two groups practiced their disciplines in concert?

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Registration Now Open for Webinar on How Top-Performing Hotels Maximize Revenue

Duetto, hospitality's only Revenue Strategy Platform, and Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, today announced a joint webinar that explores how top-performing hotels and resorts are maximizing their revenue results using next-generation technology. The research and insights are based on the experiences of hundreds of hotels that are achieving success.

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apaleo Wins EyeforTravel Europe's 2018 Startup Award

Following rigorous competition, EyeforTravel Europe has awarded apaleo its 2018 Startup Award during its conference in London. The leading innovators in travel technology, which are building solutions in marketing, AI, social, mobile, and cloud-based technologies, applied for a chance to compete for this prestigious award. 12 companies were shortlisted and invited to present to judges, investors and audience members at the event before a winner was selected. apaleo ran away with 40% of the votes.

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Concilio Labs and The Rainmaker Group Announce New Technology Partnership

Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and meaningful guest insights to hoteliers.

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In land of the giants, smaller OTAs find ways to grab customers - travelweekly.com

OTAs' share of the U.S. travel market continued to rise last year. While that market share is dominated by Expedia Group and Booking Holdings brands, smaller OTAs are making inroads, thanks to strategies that include mobile-only approaches and an enhanced focus on customer service.

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Bobbi Brown Beautifies A New Hotel | forbes.com

When makeup mogul Bobbi Brown left her eponymous cosmetics brand in late 2016, she surprised everyone by setting her sights on giving a historic New Jersey hotel a makeover. The big reveal: The George Inn debuted as a chic 32-room boutique property in Montclair, 12 miles west of New York City.

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The Fourth Hospitality Revolution - A whitepaper by Xenia Hospitality Advisors

The hospitality space is just beginning to bridge the physical and digital worlds as it starts to align with Industry 4.0. New technologies, increased data access, and enhanced digitization are rapidly changing what is required for the hospitality provider toolsetand must ultimately resolve the fundamental fractures between intermediary parties, legacy services, and de-centralized offerings. Brought on by Industry 4.0, the hospitality professional of the 21st century must leverage 3 essential digital capabilities, enhanced by the power of real-time data, to deliver on the promise of the guest experience.

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Action on sustainability in tourism needs extra push, says new UNWTO report

In line with its vision of advancing sustainability through tourism, the World Tourism Organization (UNWTO) released its flagship publication 'Tourism for Development' in Brussels on 6 June during the European Development Days (EDD), and called for greater awareness of sustainability in tourism policies and business practices as well as in tourist behaviour.

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Voice, Digital Signage, In-room Controls - Oh My! ALICE Leads the Way With Industry Open API

ALICE, the hospitality industry's leading operations platform, uses their Open Application Programing Interface (API) infrastructure to streamline communication between technology solutions, and to provide the hospitality industry with cutting-edge integrations. ALICE's Open API integrates directly with your hotel's app, website, property management systems (PMS), and more, to provide comprehensive solutions to better enhance staff operations and the guest experience for our hotel partners. ALICE leads the way when it comes to rallying the industry around the power of APIs. ALICE's CTO, Dmitry Koltunov, helped spearhead the creation of HTNG's new API Registry, which brings together all vendor API and integration information.

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Hotelsoft Partners with SHR to Provide Business Analytics Solution

Hotelsoft Partners with SHR to Provide Business Analytics Solution

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Trump-Kim summit to be held at the luxury Capella hotel on Sentosa island, Singapore

he much-anticipated meeting between US President Donald Trump and North Korean leader Kim Jong-un will take place at a hotel on the Singaporean island of Sentosa, the White House has confirmed.

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Vizergy Sees Record-Breaking Growth In First Half Of 2018

Vizergy Digital Marketing, the industry's leading provider of digital marketing software and services, announced record-breaking sales and client growth through May of 2018. The company, based in Jacksonville, FL, attributes its success to several different factors.

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Caesars Entertainment Brings New Brand Licensing Opportunities to Life in New York City

Last night, Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment company brought to life four of its iconic brands inside New York City's iconic Rainbow Room, celebrating the launch of brand licensing opportunities for Caesars Palace, The Cromwell, Flamingo and The LINQ.

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New Generation of Hyatt Place Hotels Elevates Guest Experience and Increases Value for Owners

Hyatt Place, Hyatt's upscale select service brand designed for business travelers, today unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. Today's announcement signals a move that responds to guests' and owners' evolving needs, while building on the success of the Hyatt Place brand.

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Evolve Controls Responds To Market With New Guest-facing Technology

Evolve Controls, a wireless, cloud-based room control and management solutions provider, announced that it will launch the \"Evolve Guest Interface (eGI)\", the world's newest innovation in guest-facing technology, on June 18 at HITEC Houston.

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Wyndham Destinations CEO says modern travelers prefer 'branded hospitality'

Jim Cramer sits down with Michael Brown, the CEO of Wyndham Destinations, the newly renamed, timeshare-focused segment of the former Wyndham Worldwide.

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Airbnb: \"We're very excited to attend the Direct Booking Summit 2018\"

With just a few weeks left until the Direct Booking Summit: Europe, excitement is mounting among our speakers and delegates. If you haven't snapped up your tickets yet, you'd better hurry - head over to the website to check out the agenda and register. To give you a taster of what you can expect from the event, we're profiling our best-in-class speakers on the Triptease blog - starting with Robin Clifford of Airbnb. 

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Airbnb.com: Growing Our Host Community with Online Marketing

Which ads should we buy? How much should we pay for each ad? How should we measure the performance of each ad? We built a marketing system to help answer these questions. 

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eMarketer Lowers Airbnb Forecast - Competition increasing from hotels and online travel sites

While Airbnb has benefited from a surge in overall digital travel bookings, its growth is being hampered by increasing competition and guests' concerns over safety and security. As a result, in its latest forecast on shared lodging users, eMarketer has lowered its projections for Airbnb usage.

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Booking.com Reveals That Going Local is the Essential Ingredient for an Unforgettable Foodie Adventure

If there's one thing most people agree on when traveling, it's that food is a major consideration when picking a destination. According to Booking.com data from over 50,000 global travelers, more than six in ten travelers (61%) say they pick a destination for its great food or drink. There's no denying the significance of culinary travel, with more than a third (34%) of global travelers - rising to 40% of millennials - planning to take a dedicated food tourism trip sometime in 2018.

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ALICE And Volara Deliver Voice-Powered Concierge Services To Personalize The Guest Experience And Streamline Hotel Operations

Imagine a world where guests can use the power of their voice to order hotel service directly from their room without lifting a finger.

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OTA Insight Partners with Outrigger Hotels and Resorts

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced a partnership with Outrigger Hotels and Resorts to drive better revenue and distribution decisions for its multi-branded line of hotels, condominiums and vacation resort properties in Hawaii and the Asia-Pacific region. Outrigger Hotels and Resorts turned to OTA Insight's suite of revenue intelligence tools to help understand pricing trends and gain greater insights into their markets throughout the Pacific. The partnership represents a monumental milestone for the company as now, 30,000 hotels worldwide are benefiting from OTA Insight's solutions.

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Zaplox Partners with Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels

Zaplox AB (publ) (\"Zaplox\"), a leading global mobile key and hospitality market innovator, today announced a new partnership with Northwind to offer its mobile guest experience platform as an integrated solution to the over 800 hotels using Northwind's Maestro Property Management System (PMS). The strategic alliance is designed to deliver a competitive advantage and new business opportunities in North America.

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Rebranding of Restel's hotels as Scandic hotels now completed

In December 2017, Scandic acquired Restel's hotel operations with 43 hotels and around 7,600 rooms, most of which were operating under the Cumulus brand. The acquisition made Scandic the market leader in the hotel industry in Finland and gave the company a considerably stronger position in the growing leisure segment.

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Blockchain comes to travel; disruption may ensue - travelweekly.com

Distributed ledgers via blockchain came to most people's attention as the underlying technology supporting bitcoin. But it's of interest to companies across industries, in part because it offers unprecedented levels of security.I've been watching for unique blockchain applications in travel for some time and have come across a few examples that address relatively narrow operational issues.But I recently sat down with David Brillembourg, an investor in hotels and hospitality technology, who is developing what he hopes will be a revolutionary platform employing blockchain technology and smart contracts to sell hotel rooms. His intention is to reduce costs for hotel owners and guests by disintermediating online travel agencies (OTAs) and possibly hotel brands.

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Benbria and Knowcross Announce Technology Partnership.

Benbria, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today a strategic integration partnership with Knowcross, the global leader in providing software solutions for hospitality operations. This integration will allow a hotel's guests to send messages and requests, which hotel staff can receive and respond to via the Loop platform, from a wide range of preferred guest channels including SMS, Facebook Messenger, Twitter Direct Messages, and more. Hoteliers will also have the flexibility to embed guest communications and guest requests into their own app, through existing in-room tablets, or via a mobile browser; and directly interact with the hotel through KNOW Service.

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Regaining America's lost share of international travel | By Jonathan Tish

A year ago, travel industry leaders warned about the economic impact from a potential slowdown in international visitors. Unfortunately, that slowdown has arrived. While global travel is growing, the U.S. share of the market fell nearly 13% over the past few years. That means we missed out on 7.4 million international visitors, $32 billion in additional spending and 100,000 more jobs. While America is losing visitors, Germany, Australia, the U.K. and Canada are seeing their market share increase.When it comes to conveying America's image to the world, public policy and public rhetoric matter, and to many international travelers right now, America's message is not very welcoming. One effective response is Brand USA, a public-private partnership created by Congress to promote America as the best destination for international visitors. Last year, as a result of the marketing and advertising programs of Brand USA, more than one million international visitors came to America and generated $8.5 billion for our economy. The program returns an estimated $28 in visitor spending for every $1 invested -- without a single dollar from U.S. taxpayers.

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Marriott International Announces Vision For Sheraton Transformation

Marriott International (NASDAQ: MAR) today announced its transformation vision for Sheraton Hotels and Resorts, the third largest brand in its portfolio, and the largest outside of North America in terms of room count. The company, which introduced its new Sheraton guestroom late last year, is showcasing its vision for Sheraton's public spaces at the NYU International Hospitality Industry Investment Conference in New York, bringing to life for owners and investors the company's brand strategy as well as its signature focus on guest experience, hotel operations and design philosophy.

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India among top five growing markets for Booking.com - financialexpress.com

Apart from India being among the top five markets for Booking.com, two Indian sustainable startups are among the contenders in Booster finale tonight.  With 47,500 Indian properties listed on its website, Booking.com sees India among its top five growing markets. Speaking exclusively to Indian media at its headquarters here in Amsterdam, Gillian Tans, CEO, Booking.com said, \"We see India in our top five growing markets. With more than 47,000 listings, it clearly shows the amount of investment our company is making in the India market. It is a market that is fast growing and it is one that we have prioritised.\"

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AccorHotels Considers Buying Stake in Air France-KLM

AccorHotels is considering buying a minority stake in Air France-KLM, the hotel company confirmed Sunday.

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OBITUARY: Death of THE Salesman

Following a lengthy, valiant battle with multiple myeloma , David M. Brudney, one of our industry's greatest salesman, passed away on May 30th, 2018. He was 79 years old and resided in Carlsbad, California.

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Introducing the Industry's First Competitor Group Pricing Predictor

Are you making group pricing decisions based mainly on internal factors such as displacement analysis and incremental revenue, but unable to accurately consider outside factors such as competitor pricing?

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6 Sustainability Lessons From This Eco-Chic Hotel Brand - forbes.com

Green Travel. Eco-friendly travel. Sustainable tourism. It all means the same thing. According to the United Nations World Tourism Organization, sustainable tourism can be defined simply as 'tourism that meets the needs of present tourists and host regions while protecting and enhancing opportunity for the future.' The UN declared 2017 the International Year of Sustainable Tourism For Development and while it's a no-brainer that sustainability is good for the planet, more and more companies are (finally) expanding sustainability efforts as the amount of socially conscious travelers increases. The boutique hotel and spa brand Six Senses, however, has been setting the bar high since it was founded over twenty years ago. From humble beginnings with a single resort in 1995, the company quickly became recognized as a leader in the hospitality industry, demonstrating that a commitment to local communities can be blended with luxury hospitality in a seamless way. Sustainability is not what Six Senses does, it is who they are. It is at the core of their culture, vision, values and brand, visible in thoughtful details from architecture to gastronomy. Since the company's inception, they have understood that their business is dependent on preserving and conserving the environments, cultures and communities in which they operate, as it is a core component of the crafted experiences provided to guests.

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Hotel 2025: Robotics - Human Complement or Substitute?

Welcome to the second in our series of Hotel 2025 blogs, where we will be sharing insights from the Oracle Hospitality report, Hotel 2025, including perspectives from more than 150 hotel operators and some 2,700 consumers on the emerging technological innovations redefining guest experiences.

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Booking.com Announces the 10 Award Recipients of its 2018 Accelerator Program for Startups in Sustainable Tourism

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the 10 sustainable tourism startups receiving scaling grants as part of its 2018 Booking Booster accelerator program. After three weeks of workshops and intensive coaching sessions led entirely by Booking.com employees and experts, the program culminated in a final pitch to receive grants of up to 500k from Booking.com's 2 million fund in order to help support the next stage of the startups' projected growth.

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Sojern Offers Insights on Early Summer Travel Trends Around the Globe

In our latest travel trends report, we look at how travel shaped up for the beginning of the year, as well as looked forward into upcoming travel. Some of the most interesting trends for this quarter include:

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Carlson Wagonlit Travel Research: Three in Ten Business Travelers Value Hotel Rewards Over Safety

Globally, three in ten business travelers are happy to sacrifice safety for hotel loyalty and rewards incentives, according to research commissioned by Carlson Wagonlit Travel, the global travel management company. Travelers in the Americas are likeliest to do so (39%), followed by Europeans (34%) and travelers from Asia Pacific (28%). \"Clearly, travelers are very focused on their hotel loyalty points - they will go to great lengths to get their hands on those benefits,\" said David Falter, President, RoomIt by CWT. \"One way of meeting that challenge - short of tougher enforcement - is to let travelers collect points for booking within policy.\"

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May

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NAVIS Welcomes New VP of Engineering to Leadership Team

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced a new member to its executive team. Starting this month, Kishore Bhattacharjee is joining NAVIS as its new Vice President of Engineering.

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Hotels Use Whistle To Enhance Guest Satisfaction

Whistle, a leading guest messaging platform, will be showcasing its guest engagement platform at this year's HITEC in Houston, June 18 - 22, at Booth #740. Schedule an appointment with Whistle here.

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Pegasus Partners with ICE Portal to Optimize Inventory Distribution for Hotel Customers

Today Pegasus Solutions announces its partnership with technology company ICE Portal, the leading visual content curator helping hoteliers manage and distribute visuals to thousands of online travel agents and travel related websites worldwide. Pegasus hotel customers benefit from the partnership by accessing the ICE Portal technology through their Image Gateway within the Pegasus reservations platform.

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ITB Asia sees record number of new exhibitors for its 11th show in Singapore

ITB Asia, 'Asia's Leading Travel Trade Show' is already exceeding expectations on exhibitor numbers, recording a 20.8% increase in new exhibitors signing up for the show, versus the same period last year. This comes after the enormous success of last year's 10thanniversary show which saw record-breaking numbers with 113 countries exhibiting at the event.

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Lodging Interactive Launches Next Generation ADA Conforming Websites for Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its next generation, ADA conforming websites for hotels. Lodging Interactive's \"next-gen\" websites include a unique mix of technology and management services designed to drive maximum direct bookings for hotels while staying in compliance with ADA guidelines as they continue to evolve.

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EVOLVE CONTROLS INTEGRATES AMAZON ALEXA VOICE-ACTIVATED ROOM CONTROLS

CHICAGO, IL Evolve Controls, a wireless in-room control and management solutions provider, announced today the addition of voice controls on Amazon Alexa, in partnership with Volarathe hospitality industry's premier voice-based engagement software.

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Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston

Next month, Intelity - the 2018 \"Official Mobile and In-Room Technology Provider of the Forbes Travel Guide\" - will showcase its award-winning mobile and in-room technologies atHITEC Houston. At this premier technology event that combines top-notch education with the world's largest hospitality technology exposition, hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #2127 at the George R. Brown Convention Center, June 19 to 21.

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Broadvine Announces Launch of Broadvine University

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced the launch of Broadvine University today. Broadvine University (BVU) is an online, persona-based learning management system designed to introduce Broadvine to both property and corporate level users. \"At the property level, BVU will often be a user's first interaction with Broadvine. BVU curricula explains how each module works, educates team members on the Broadvine tools they will soon be using and enables them to leverage the full value of our solution,\" said Lex Raleigh, VP of Customer Success at Broadvine. \"Corporate-level curricula focuses on training for implementation team members and corporate users who will be managing Broadvine modules.\"

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SkyTouch Rolls Out New Multi-Rate Feature for PMS

SkyTouch Technology, a premier hotel Property Management System (PMS) provider, announces a new group multi-rate feature for its SkyTouch Hotel OS. This feature adds the ability to have varying rates for different nights of a group stay.

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Heritage Hotels and Resorts Uses Whistle To Connect With Guests in Real-Time

Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction.

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Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that it has partnered with Headspace to deliver its wildly popular guided meditation and mindfulness sessions to hotel rooms worldwide via KEYPR's in-room tablets.

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Revinate Selects Amazon Web Services as its Cloud Provider

San Francisco, Calif. -- Revinate, a Software-as-a-Service (SaaS) company that allows hoteliers to transform guest data into revenue, today announced that it has selected Amazon Web Services (AWS) as its sole cloud provider. Through this collaboration, Revinate will migrate all data and infrastructure to the cloud. Leveraging AWS's industry-leading services, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Relational Database (Amazon RDS), and Amazon Elasticsearch Service, Revinate will scale to serve more and more hotels, all in a highly secure way.

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Using storytelling to strengthen your brand - i-scoop.eu

Storytelling is one of the most powerful ways to breathe life into your brand and often called one of the main components of a content marketing approach. By giving your products and services an identity by capturing and sharing the stories they really are, you can take your target audience on a journey they yearn to experience. In order for consumers to form a personal connection with your brand, company stories must be authentic, creative and inspirational.

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11 Google News Tips To Increase Ranking, Visibility And Traffic - forbes.com

Google News has forever changed how readers keep up with the world around them. Previous generations of newsreaders first had to pick up a publication and then sort through, page by page, to find the headlines that captured their attention (oh, the tedium!). Never again. Today's newsies only need to visit Google News to behold an aggregated page of multiple sources that are grouped by topic and displayed in order of the reader's personal interests.

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Hotelogix helps Our Zanzibar Hotel Group to witness 35% increase in occupancy

Hotelogix, a leader in cloud-based Property Management System has announced its successful partnership with Zanzibar-based Our Zanzibar Hotel Group that has led to 35% increase in occupancy for the Group. This was possible as Hotelogix was instrumental in enabling the Hospitality Group to get more bookings via OTAs and from its own website.

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New Report Shows How Music Helps Hotels Increase Revenue and Improve the Guest Experience

Rightsify, a global music licensing and royalty collection agency based in Pasadena, California, has today published their first in a series of reports on how music is used in businesses and how it benefits different industries across the world.

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5 Ways to Encourage More Hotel Guest Reviews

Businesses in the digital era thrive and die by ratings and reviews.

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The Last Straw: Millennium Hotels Take a Stand Against Single-Use Plastics

Millennium Hotels and Resorts (MHR) has responded to the call to beat plastic pollution and pledged it will end the use of single-use plastics across its six hotels in Singapore, ahead of World Environment Day on 5 June. In joining the global fight against plastics, the hotel group will not only help save the environment by cutting out over 260kg of plastics per month, it will also see savings of nearly $500,000 a year that would have otherwise been spent on plastics.

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InterContinental Hotels & Resorts Launches A Curated Audible Book Collection, Inspired By The InterContinental Life

InterContinental Hotels & Resorts today announces a collaboration with Audible, Inc., the world's largest seller and producer of downloadable audiobooks and other spoken-word entertainment. The Stories of the InterContinental Life collection is a curated list of audiobooks that offer new perspectives on worldly destinations through the intersection of literature and travel. Brendan Francis Newnam, journalist and an Executive Producer of The Paris Review podcast, helped curate the audio library, pairing literary works with iconic travel destinations that capture the essence and intrigue of cities where InterContinental Hotels & Resorts properties are located. Newnam is also hosting a Literary Concierge Series, bringing the collection to life with exclusive literary salons. Travelers can enjoy the collection and transport themselves to the location of their choice by booking the Novel Nights package, available at select InterContinental Hotels & Resorts properties.

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Scandic Hotels to stop using plastic straws and cocktail sticks

Scandic Hotels, the leading Nordic hotel company, has decided to stop using plastic straws and cocktail sticks in all of its hotels to help reducing the harmful impact these products have on the environment.

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Vacation Trends Of Luxury Travelers | tourism-review.com

The average annual expenditure of luxury travelers varies from 3,400 euros to 6,200 euros, highlighting New York and Barcelona as their preferred destinations. The luxury travelers segment also has a very pronounced environmental awareness. These are some of the conclusions of a study on the vacation habits of the luxury traveler, conducted by Conde Nast Johansens.

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Online Travel Behavior Varies Across Europe | tourism-review.com

What do people do when browsing travel sites and what does it say about them? Does it reflect the actual travel experience and is it an important indicator for travel companies? The comScore prepared a report on the online travel behavior of consumers in the top five biggest travel markets of the EU.

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Event Temple launches sales and catering software

Canadian-based hotel technology company, Event Temple announces the official launch of their Sales and Catering software. The software is targeted for sales and catering managers who book group business, meetings and events.

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Wyndham Hotels Set Out to Engineer the Perfect Night's Sleep

Wyndham Hotels and Resorts is engineering its hotel rooms around an elusive concept in travel: a really great night's sleep. The brand is teaming up with wellness innovator Delos and famous designer Jeffrey Beers to outfit rooms that inspire rest, comfort and relaxation.47 million U.S. adults do not get a restorative night's sleep. For travelers, it's worse. Evidence shows jet lag, unfamiliar routine and the general stress of travel contribute to poor sleep and post-travel illness. A recent University of Texas study found disrupting sleep and impacting circadian rhythm - commonly caused by jet lag - not only leads to chronic fatigue and insomnia but also causes accelerated aging.\"It's simple: sleep is one of the most critical things we offer our guests,\" said Kate Ashton, senior vice president, Wyndham Hotels and Resorts. \"Every traveler should be able to wake up ready to conquer the day, so we're engineering our entire guest room experience around rest - from wellness-focused environments and calming atmospheres to the simple comforts of a stylish space.\" A New Sleep Experience Wyndham is the first upscale hotel brand committed to offering guests the Stay Well experience at every hotel across its U.S. portfolio by 2019. Endorsed by Deepak Chopra, the evidence-based Stay Well rooms by Delos infuse wellness into the room with features that minimize the impact of travel on the body and enhance sleep. \"Travel is stressful on the mind and body, making the hotel room - the space we spend the most time in during our travels - a critical environment for our wellbeing,\" noted Dr. Deepak Chopra, founder of The Chopra Foundation and a Delos Advisory Board member. \"By making wellness a priority in the makeup of every Wyndham hotel, the Stay Well experience is fundamentally changing the way we travel - for the better.\" Stay Well rooms incorporate state-of-the-art wellness technologies to help improve indoor air quality, sleep patterns and physical comfort, as well as re

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My Place Announces Plans For Annual Convention!

My Place Hotels of America is excited to announce the brand will reunite its cross-country participants in sunny San Diego next Spring! The Annual My Place Hotels of America Convention is set to convene the brand's owners, operators, and partners from April 23rd-26th at the Hard Rock Hotel San Diego, CA. Inspired by its artistic elements of iconography, My Place selected the venue to celebrate the brand's evolution as the American symbol of reliably clean, simple, and friendly hospitality.

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World's Top Travel Experts Reveal The Best Hotels, Bars And Wellness For 2018 | forbes.com

The luxury travel network Virtuoso has revealed the nominations for its 2018 Best of the Best awards to be announced at their 30th annual Travel Week conference. The awards will take place August 15, 2018, at the Bellagio Hotel in Las Vegas and will mark 12 years since the organization began honoring the best properties in the world.

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Google Testing Variable Occupancy In Germany - koddi.com

An important distinction travelers make when booking a hotel room is the designation of how many people will be staying in the hotel room. Business travel tends to be single occupancy, where family/leisure travelers often have multiple occupants per room. All metasearch publishers except Google have offered an occupancy designation for a while. This can be an important indicator for hoteliers depending on what sort of travelers they are trying to target, and it's important for the traveler since the room rate varies, typically, based on the occupancy. Providing the most accurate traveler information and qualifying traffic before reaching the booking site is an important tool metasearch can offer. Recently, one of our analysts noticed a new ad experience on Google.de where users were able to designate single, double, triple, or quadruple occupancy within the knowledge panel.

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Ctrip teams with Hyatt to open its first flagship store

The online flagship store allows over 300 million Ctrip members to access Hyatt hotels in the Greater China region and will extend to Hyatt hotels globally in the near future.

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Airbnb quietly launches its own Stories for users to build video montages of their travels - techcrunch.com

The stories format has been one of the most sticky features of social apps like Snapchat and Instagram, letting users stitch together video, photo and text overlays to convey moods and experiences to friends and followers; even Google has incorporated stories into its services. Now Airbnb is becoming the latest adopter of the format: the travel and accommodations startup has quietly launched a new feature called Travel Stories, a way for guests to create video sequences of their Airbnb experiences to post on the site.

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Get an Exquisite Hotel Clock for Getting Smart on Hotel Technology

Starfleet Media today announced a giveaway with HotelClocks.com, the leading wholesale distributor of exquisite clocks to luxury hotels and resorts, to promote its latest titles on next-generation hotel technology.

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The Rainmaker Group Now Integrates with hotel Property Management System, RoomKeyPMS

The Rainmaker Group today announced that the integration between RoomKeyPMS and revintel, Rainmaker's business intelligence (BI) solution, is now officially live.

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Teleste and Samsung empowered Hibox Smartroom TV at Original Sokos Hotel Kaarle in Finland

In March 2018 Original Sokos Hotel Kaarle deployed Smartroom TV from Hibox to offer their guests modern, online TV and interactive services. Utilising an All-IP HTV solution from Teleste and Samsung made it possible to furnish the guest rooms with the IP connectivity needed for the deployment without the time and cost of pulling new cabling.

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Customer Service Takes A High-Tech Turn For Travel & Hospitality - cmo.com

At a time when travelers have an enormous amount of choices when it comes to where they go, how they get there, and where they stay, travel and hospitality brands are racing toward a new focus: service innovation.

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Russia Considers Ban of Booking.com Over U.S. Sanctions - themoscowtimes.com

Russia's Culture Ministry has ordered the federal tourism agency to look into banning the popular Booking.com website as part of countermeasures against the latest U.S. sanctions.

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HSMAI Appoints Insight Out to Manage HSMAI Middle East

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Struggling with Self-Managing AV Services? Help is On the Way with AVaStar

Self-managing technology requirements for meetings and events can be stressful for small hotel operators, especially those who don't have the luxury of working with an outsourced technology provider. Sales-and-catering teams have a lot of information to manage and multiple systems to track and communicate meeting planners' needs - including audiovisual technology. Staff are often responsible for suggesting to meeting planners the types of equipment that will work best for their event; coordinating with outside vendors to order additional equipment as needed; and ensuring that this equipment - whether its portable or built in - is working properly each time, every time. Before pressing the panic button, STOP. Help is on the way, with AVaStar.

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The Rainmaker Group Continues to Make a Mark in the APAC Region as it Partners with SKYCITY Entertainment Group

The Rainmaker Group today announced that SKYCITY Entertainment Group has selected Rainmaker's guestrev and revintel to drive revenue at two SKYCITY locations. The agreement marks Rainmaker's expansion in the Australian & New Zealand markets.

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How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them | hbr.org/
At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. But, as the Dorchester Collection's director of global guest experience and innovation, I've discovered that often the data can only tell you where there's a problem, not why it exists, or how to fix it. That requires human intervention.

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Are You Spending Too Much Marketing Your Travel Brand?

It's hard to be heard in travel and for many that means spending more and more to try and reach the customer. However, innovative brands in the industry are doing things their way and not only reaching the customer for less but getting them to come back too!

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OpenTravel Alliance Releases 2018A 2.0 Object Model Publication for Hospitality

OpenTravel Alliance, the not-for-profit responsible for developing and maintaining interoperability for disparate systems in all verticals of the travel industry, has published the 2018A 2.0 Object Suite Publication. This release is primarily focused on hospitality and includes functionality for key actions associated with booking a hotel.

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A Century of Hospitality

In 1940, like so many people who travel to Savannah, George and Florence Spirides visited the city as an in-between stop on their vacation from New York to Miami, and that's all it took for the couple to fall in love with the Hostess City.

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Hotels Across The World Use ALICE To Exceed Guest Expectations

ALICE, the hospitality industry's leading operations platform, will showcase its complete suite of hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

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HEBS Digital's smartCMS Wins a Stevie Award for The Fifth Consecutive Year at the 2018 American Business Awards

HEBS Digital wins a bronze Stevie Award at the 2018 American Business Awards for best New Product Software in the Content Management Solution category for its smartCMS, a revenue-generating content management solution for hoteliers. This is the fifth consecutive year HEBS Digital has taken home a Stevie Award.

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Golden Entertainment Selects Comprehensive Rainmaker Suite to Drive Guest Bookings and Increase Profitability

The Rainmaker Group today announced that Golden Entertainment Inc. (NASDAQ: GDEN) has selected a comprehensive Rainmaker suite to drive competitive advantage at two of the company's Nevada properties. The agreement marks Rainmaker's expansion in the U.S. gaming market.

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Hyatt Launches New Global Travel Program for Small Businesses

Hyatt today announced Hyatt Leverage, a global business travel program that offers special rates to qualifying small and mid-sized enterprises at all participating Hyatt hotels worldwide.

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Omni Hotels & Resorts Goes Tropical With The 'Summer Of Mango' - The Latest Installment Of The Omni Originals Program

This summer, guests at Omni Hotels & Resorts can enjoy the latest rendition of the Omni Originals culinary series with the Summer of Mango. The selection of creative and delicious food and drink options will vary by property and be available on Omni's pool menus. The Omni Originals program, which launched in 2017, is set to surprise and delight guests' palates through innovative dishes and crafted cocktails.

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How to make the most of Facebook's ad audience targeting [infographic]

If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they would have raided their company's coffers. If you told them you could ensure that they would only pay if these people actually opened their catalogue, they would have all of their worldly possessions boxed up and ready to be sold.

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Wharf Hotels Presents a New Vision for Sky-High Niccolo Hotels at International Luxury Travel Mart (ILTM) Asia 2018

Niccolo Hotels, the luxury contemporary chic hotel collection by Wharf Hotels, welcomes Asia Pacific luxury buyers and top international travel agents to ILTM Asia 2018 from today through 24 May 2018, held at Marina Bay Sands, Singapore. Niccolo Hotels will be exhibiting its hotels at booth C41 during the industry's flagship tradeshow and presenting its vision for luxury sky hotels at the event's Media Briefing on 22 May.

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DoubleTree by Hilton Adds Five Hotels to its Thriving UK Portfolio

DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, is set to add five new hotels to its rapidly expanding UK portfolio, following a franchise agreement between real estate investment company Aprirose and Hilton. The hotels will be managed by RBH - formerly Redefine|BDL Hotels - and are located in Stratford-upon-Avon, Oxford, Glasgow, Cambourne, and Forest Pines (Yorkshire) and are expected to welcome their first guests under the upscale brand later this year.

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The bizarre case of Renaissance Hotels' Facebook decline - thinknum.com

Renaissance Hotels, the up-market brand now owned by Marriott  is on an inexplicable and precipitous slide... when it comes to Facebook likes. In December, 2015, Reanaissance's Facebook page was nearing a coveted 1,000,000 likes when it began a dramatic and steady downslope. As of today, the page is at 893,000 likes and still sliding.

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How Should I Build And Organize My Revenue Team? - Duetto Video

Philip Niemann of Duetto wants his hotel revenue employees to have analytical backgrounds but also marketing savvy.

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Wharf Hotels Presents a New Vision for Sky-High Niccolo Hotels at International Luxury Travel Mart (ILTM) Asia 2018

Niccolo Hotels, the luxury contemporary chic hotel collection by Wharf Hotels, welcomes Asia Pacific luxury buyers and top international travel agents to ILTM Asia 2018 from today through 24 May 2018, held at Marina Bay Sands, Singapore. Niccolo Hotels will be exhibiting its hotels at booth C41 during the industry's flagship tradeshow and presenting its vision for luxury sky hotels at the event's Media Briefing on 22 May.

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PolyU Study Explores Why Lodging Reviews Matter in the Sharing Economy

More and more people are offering their homes through peer-to-peer sites such as Airbnb to generate extra income, and those who are awarded \"Superhost\" status can expect to receive more reviews and higher ratings, according to Dr Markus Schuckert and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-researchers. Their study of the Airbnb platform explores various factors that influence whether guests post reviews of their accommodation and which characteristics generate higher ratings, as reviews are \"a highly significant factor\" in the success of a tourism business, particularly peer-to-peer rentals where potential guests rely on reviews to reduce uncertainty.

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Brand saturation: hospitality's biggest challenge

The debate about how many brands is too many continues to rage in the hospitality industry. With big name groups acquiring more hotel brands on what seems like a daily basis, how is this conglomeration affecting the hotel industry at large? We take a look.

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Global Ecommerce Communities Inspiring Brands To Rethink And Reinvent Go-to-market Strategies

Leaders have followers, and nowhere is that more evident than the global eCommerce market, where giant digital shopping destinations like eBay, Amazon and Alibaba now account for more than 50 percent of the nearly $500 billion spent by North American consumers online.

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Local Measure Announces New App on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Local Measure, a leading location-based intelligence platform for hospitality, tourism and retail, announced its new app on the Salesforce AppExchange. The Local Measure integration allows businesses to connect in-venue experiences with their digital customer record, creating potential for richer, personalized customer experiences. The integration also provides real time location context, allowing for a fuller view of the customer and their activity and interaction with your business locations.

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New Travelport Survey: U.S. Millennials Most Likely to Take & Spend More on Vacations This Year, Next

Millennials are more likely than older Americans to take a vacation this summer than last summer, based on their household finances, according to a new survey from Travelport (NYSE: TVPT), the leading Travel Commerce Platform. The 2018 Travelport U.S. Vacation Survey of approximately 1500 U.S. residents reveals Millennials (ages 18-34 years old) are most likely to spend more on their upcoming vacations than other age groups, with one out of three Millennials willing to spend $5000 or more on their vacations.

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Markus Schreyer of Design Hotels talks trends in the Americas

As the final judging for AHEAD Americas takes place at Ace Hotel New York during NYC x Design, panel member Markus Schreyer shares his thoughts on current hospitality trends across the region.

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Scribd and KEYPR Partner to Deliver Digital Library to Hotels

KEYPR, the enterprise technology company whose cloud-based platform is the leader in guest experience and staff optimization, announced today that it has partnered with Scribd, the premier digital reading subscription service, to offer its library of more than 1 million of the best ebooks, audiobooks, and magazines to hotel rooms worldwide.

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The Vanity Website

The consolidation and oversaturation of the major metro markets with branded properties, coupled with abundant new room supply and threats from Airbnb have created fierce competition for branded hotels. What should branded hotels do in this environment of increased competition, rising distribution costs, and increased labor costs?

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Hotel Tech Stack eBook Explores the Impact of Technology Throughout the Entire Guest Journey

TrustYou, the world's largest guest feedback platform, released their latest eBook: The Hotelier's Tech Stack Guide - Must-Have Technologies That Impact The Guest Journey. This eBook breaks down the technologies and software that modern hoteliers need to use to succeed in a digital age. It also emphasizes their impact on all phases of the guest journey, from the initial booking to post-stay ROI measurement.

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Bleisure Travelers are Hungry for Sunshine, Sightseeing, and Cuisine

New insights released today by Expedia Group Media Solutions, the advertising arm of Expedia Group, reveal that domestic and international bleisure travel is booming, and business travelers are invested in making the most of their time away from home. The findings, from a multi-national study commissioned by Expedia Group Media Solutions and conducted by Luth Research, spotlight the behaviors, influences, resources, and preferences of American, British, Chinese, German, and Indian bleisure travelersor business travelers who extend their trip for leisure.

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Summer In The City: Marriott International Study Finds Cities Top The List For Vacation Plans

If your summer vacation this year brings you to a big city, lasts for four days, and includes a destination that your son or daughter picked, don't be surprised.

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Luxury Hospitality Embraces Transience - skift

changing consumer habits around the sector. A temporary hotel doesn't sound like the most desirable place for a high-end traveler to stay. For many, the idea of luxury is entwined with the historic. And historic, by its very definition, means something being in a place for a very, very long time. But as you've heard us say before, that's the old way of thinking about things. Luxury is more and moreabout exclusivity, and what could be more exclusive than a property that only has a fleeting existence?

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UpLift Appoints former Cisco Executive Rob Soderbery as Company's First President

UpLift today announced it has appointed former Cisco Enterprise SVP/GM Rob Soderbery to be its first President. Soderbery, an early investor and founding board member of the company, will be responsible for all business, engineering and operations functions at UpLift. The company also announced the appointment of Tom Botts as Chief Commercial Officer and Noha Carrington as Chief Capital Officer to build scale in go-to-market, and capital strategy and operations.

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Waking Up To The Water Saving Potential Of The Shower

Hotels can spend a lot of timeand moneytrying to shape the perfect guest experience. Regardless of price range or hotel class, the aim is to deliver a memorable stay that will keep guests coming back. Usually that means higher quality beds, more tv channels, personal touches, decor choices, or amenities such as pools and gyms. Perhaps, hotels are missing a great opportunity with one of the more emotional experiences a guest will judge their stay onthe joy or disappointment of the shower.

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The New Voice of The Customer

We live in a fast paced consumer centric world, where the introduction of advanced technologies and evolving customer preferences are changing the way businesses operate. Now more than ever it is important to listen to customer preferences so you can provide a unique and tailored customer experience. In this white paper we define the new voice of the customer, and how you can implement it into your customer experience program, to earn greater loyalty and maximize revenue.

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Marriott Moments Introduces Expert Recommendations, Bespoke Categories, And Hand-Curated Activity Lists In Time For Summer Travel Season

Research shows consumers increasingly seek out enriching, local experiences when they travel. Now, with summer vacation right around the corner, Marriott is rolling out local-area expert recommendations, bespoke categories, and hand-curated lists of things to do on the substantially expanded Marriott Moments to help all travelers and locals discover experiences that speak to their passions and inspire personal fulfillment.

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HSMAI Recognises Tech Innovation of Smart Space by IDeaS

Smart Space by IDeaS was honoured by HSMAI, the world's leading hospitality sales and marketing association, for its innovative role in allowing hoteliers to analyse the trends and performance of their meetings and events (M&E) space.

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IVH Travel + InnCentives Loyalty Club Now Available as a Mobile App for iOS and Android Devices

IVHTravel (www.ivhtravel.com), a loyalty-based travel site specifically for member travelers wanting to book private rates on accommodations, activities and rental cars, is now LIVE as a mobile app on the App Store and Google Play. The IVH Travel App enables travelers to choose from and book more than 1.1 million global lodging choices, while the InnCentives Loyalty Club (built into the app) gives members access to special private rates with free extras. People can now book roomnights with more variety, receive the best rates, earn cash-back rewards and redeem points for eGift cards or future lodging worldwide right from their smartphones or tablets.

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Tru by Hilton Unveils Updated Prototype

The fastest brand to launch in industry history, Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is demonstrating a continued commitment to innovation, guest satisfaction and owner returns with the rollout of an enhanced prototype. Guided by strategic partnerships with key stakeholders including owners, guests, property team members, general contractors and architects, Tru by Hilton is elevating the guest experience through several design refinements to guestrooms and public spaces, and the addition of hot breakfast offerings. Tru by Hilton continues to change the game in the midscale hotel category by constantly looking for opportunities to evolve to meet and exceed traveler expectations and deliver a consistent, quality stay at an affordable price.

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Chinese Tourists Account For 21% Of Global Travel Spending in 2018

Revenue generated by outbound tourism from China continues to grow in 2018. The United Nations World Tourism Organization (UNWTO) found that spending from Chinese tourists abroad now makes up 21% of all tourism spending. In addition, each Chinese traveller spends on average more per trip than tourists from any other country.

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Best Western Hotels & Resorts Celebrates 30th Anniversary Of Award-winning Best Western Rewards Loyalty Program

Best Western Hotels & Resorts is celebrating A Rewarding 30 Years with the milestone anniversary of Best Western Rewards.

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The Luxury World of Spa & Hospitality redefined

International Spa consultancy firm SpaTree is pleased to announce its partnership with Mocadazu, a professional tent building company based in The Netherlands, to develop Spa Lodges and Bamboo Canvas tents for the Luxury outdoor market in Hospitality & Spa.

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ReviewPro Appoints Hotel Tech Veteran Michelle Marquis as VP of Sales in North America

ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, looks to expand its already strong presence in North America by hiring Michelle Marquis as VP of Sales, North America. Michelle brings a wealth of experience accrued from a successful career in sales and digital marketing in the hospitality industry. She is a well-respected sales professional, sought-after speaker and presenter, and an industry influencer in the field of hotel marketing.

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How To Avoid 8 Travel Scams That Are Costing You Serious Money | forbes.com

With 500 online hotel bookings happening every minute, technology is transforming the way people book travel but it's also creating real problems. Travel fraud is on the rise, with one in four consumers being scammed , according to recent research from the American Hotel and Lodging Association (AHLA). The accused? Third-party travel resellers. And shady online marketing practices by these companies have led to 28.5 million fraudulent and misleading hotel bookings costing consumers a whopping $5.2 billion in 2107 alone.

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Hotel front desk secrets: 9 ways to improve your stay | usatoday.com

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, offered insider advice, and revealed how (and how not) to get an upgrade. Below are nine important things to know.

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Where in the world could this futuristic hotel be located? | lonelyplanet.com

A futuristic hotel proposal may soon become a reality - but the question remains where in the world it will be located when it does.

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Ancillaries in Travel Are Being Transformed and You Need to Know About It

Technology is powering a massive growth in partnerships across the travel industry as brands race to enhance their offering to customers and also their bottom lines. Application Programming Interfaces (APIs), AI-powered personalization and streamlined booking processes are helping travel brands to cross-sell a growing amount of inventory and make the customer's journey easier.

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Local Search Evolved [Infographic]

Online search is constantly evolving, and the local search space is especially changing. Google reevaluates its algorithms and results pages regularly, making keeping up with the latest search trends a full-time job for many marketers. In 2018, these changes are expected to continue as new features and tools become available.

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Tru by Hilton Unveils Updated Prototype

The fastest brand to launch in industry history, Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is demonstrating a continued commitment to innovation, guest satisfaction and owner returns with the rollout of an enhanced prototype. Guided by strategic partnerships with key stakeholders including owners, guests, property team members, general contractors and architects, Tru by Hilton is elevating the guest experience through several design refinements to guestrooms and public spaces, and the addition of hot breakfast offerings. Tru by Hilton continues to change the game in the midscale hotel category by constantly looking for opportunities to evolve to meet and exceed traveler expectations and deliver a consistent, quality stay at an affordable price.

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A Decade Later, CMOs Still Struggling To Optimize Routes To Revenue

Despite a mandate to drive growth, chief marketers are still stuck in a decade-long rut that has yet to see them fully optimize the lifetime value of existing customers. In 2008, when asked if brands were fully realizing the revenue potential of customers, 76 percent said no. Ten years later, 77 percent of respondents to the same question in a new Chief Marketing Officer (CMO) Council audit still say no, and 10 percent say they are not even sure.

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From Five Pals To 100 Strong: ALICE Reaches Company Milestone With Its 100th Employee

This week, ALICE, the hospitality industry's leading operations technology, is celebrating the hire of its 100th employee.

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GrandLife Hotels Selects Revinate as Marketing and Guest Feedback Partner

San Francisco, Calif. - May 15, 2018 Revinate, the hospitality industry's leading marketing automation and guest feedback solution, today announced a strategic partnership with GrandLife Hotels. GrandLife selected Revinate to manage marketing communications, online reputation and post-stay surveys for Soho Grand and The Roxy Hotel, both located in Downtown Manhattan.

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Messaging Apps as Ubiquitous as Booking Engines for Hotel Websites

Technology has made us more dependent on its abilities to plan better vacations and business trips. In recent times hotel websites have come a long way from simply being online static e-brochures to becoming more experiential. Online hotel website experiences sell rooms and create loyal guests. Yet, for the majority of hotel websites, the experience remains mediocre and \"ok\" at best. Think about it, when you visit a hotel website you are basically on your own without any human connections or the ability to engage and ask questions that you are sure to have when you consider booking a hotel online. Why is that? It's 2018 after all, so it can't be a technology issue or is it?

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The Hospitality Industry Becomes a HAPI-er Place with the Launch of HAPI's Integrated Data Platform

Data Travel, LLC, a hotel technology company comprised of hospitality technology industry veterans, integration experts and data scientists, has unveiled a transformative data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges. Appropriately named HAPI, the comprehensive new platform aggregates the plethora of data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams.

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U.S. News & World Report and Best Western Hotels & Resorts Release Second Annual Hotel Loyalty Program Study

An insight report commissioned by Best Western Hotels & Resorts and executed by U.S. News & World Report's Marketing and Business Intelligence Teams today revealed key indicators for how travelers choose the best possible loyalty program, as well as what drives them to book with one hotel brand versus another. The results, gathered from nearly 1,400 respondents, were released during Best Western's Leisure Travel Summit in New York City. The study found that for 74 percent of travelers, a brand's loyalty program is the significant factor in determining where they stay. In addition, more than 70 percent of respondents rated Best Western Rewards (BWR) as their preferred loyalty program in the industry, reflecting the unsurpassed value today's BWR offers its loyalty members.

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Madrid takes on Airbnb and overtourism | cnn.com

Madrid has become the latest city to confront overtourism, as the Spanish metropolis moves to drastically curb the Airbnb and homeshare listings available in the destination.Secretary for sustainable urban planning Jose Manuel Calvo announced the proposed regulations last week, aiming to tackle the issue of mass tourism head on.The new regulations are in response to locals fearful of being priced out of their own neighborhoods.Officials in other destinations in Spain including Valencia and Mallorca -- as well as in Venice, Italy -- have also introduced drastic measures to control overtourism and encourage responsible vacationing.

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Unlocking the Mystery Behind Travellers Planning and Booking

Moving the customer from planning to booking is the eureka moment for travel firms. It's the pivotal minute on the customer's path to purchase. That journey comes in stages: dreaming, the decision to go, planning, booking, anticipating, on the trip, and post-trip sharing.Travel industry specialists MyTravelResearch.com have written extensively about the stages of the customer journey. In a new report, Carolyn Childs, co-founder of the travel intelligence firm, lays bare the key parts of the planning and booking steps.\"By understanding the psychological, technical and other factors at play during planning and booking, travel brands can very effectively enhance their conversion rates,\" says Childs.For example, timing is a crucial part of planning. The new report (quoting Visit Britain, Ipsos data) showsthat Australians, New Zealanders and Brazilians often plan a longhaul trip over six months ahead. The Japanese, Koreans, Chinese and Indians typically do it one to two months ahead; the affluent Gulf states less than 30 days.In the planning stages, internet searching, consulting friends or relatives who have been before, and referring to travel guide books are the most commonly used sources of information. However, the Japanese still use brochures. And in India online flight booking sites are popular influencers. In the USA online hotel booking sites are big.Traveller reviews also play a massive role at the planning stage. Around 70% of travellers look at up to 20 reviews while planning. Some 80% of TripAdvisor users read reviews before deciding which attraction to visit. And 53% of TripAdvisor users won't book a hotel if it has zero reviews.When travellers move from planning to booking, around 94% of them move from mobile devices to laptops or computers, says Google.\"Your job is to make booking intuitive, quick and reliable,\" says Childs. \"Any friction at this stage is a loss of business, so your focus has to be 100% on the user experience.\"Citing a Templatic stu

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MMGY Global's Expert Insights on Booking Holidays Through Social Media

As the largest travel market research firm, MMGY Global provides below the most recent insights and the expert commentary of MMGY Global's vice president of social media, Shea Carter on this new initiative and the role of social media in today's travel industry:

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Deutsche Hospitality presents new MICE booking software

The IMEX in Frankfurt am Main is one of the world's leading fairs for incentive travel, meetings and events. When this year's exhibition gets underway today, Deutsche Hospitality will be on hand to present a new booking software that enables business customers to reserve conference rooms directly online without having to obtain a cost estimate from the hotel beforehand. The aim is to make this service available to clients of all Deutsche Hospitality brands before the end of the year once a successful piloting phase has taken place. Such a move will make Deutsche Hospitality the first hotel company to offer a dedicated and self-developed online booking facility for conferences and events that meets the requirements of both parties involved.

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Booking directly through a hotel website benefits all parties | travolution.com

By this point, the number of studies testifying to the positive impact of direct bookings - and the sometimes harmful influence of OTAs - is approaching too many to count. Whether it's in terms of the revenue share for hotels or the experience of guests, there's plenty of evidence to suggest that booking directly through a hotel website benefits all parties involved.

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Room with no view: Valencia wants to ban Airbnbs with the best vistas | telegraph.co.uk

Valencia is the latest popular holiday destination poised to impose restrictions on private holiday rentals, such as Airbnb, with a focus on banning new tourist accommodation above first floor level.

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The Parker Palm Springs Upgrades from Prehistoric' Communication Channels With The Help From ALICE

The Parker Palm Springs has selected ALICE's housekeeping and maintenance software, ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, to upgrade staff communication and guest engagement at the 144-room luxury resort, just outside of downtown Palm Springs. Parker Palm Springs is using ALICE on the recommendation from the Parker New York, which has been using ALICE since 2015. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Epoque Hotels Announces New Partnership with REVPAR GURU Adopting Their Strategic Revenue Management System

Epoque Hotels is announcing their new partnership with REVPAR GURU, a Miami based SaaS company. A global hotel chain, Epoque Hotels represents over 300 eclectic hotels in over 110 destinations worldwide including the Avantgarde Hotels brand and the China Hotels Collection. The Epoque Hotels chain and its affiliated brands of boutique hotels chose to implement Revpar Guru's smart pricing solutions in order to optimize the price of rooms of the various hotels of the brand across the world. REVPAR GURU's powerful hotel software is built using intelligent algorithms, based on probabilistic modeling and regression analysis, it is meant to forecast demand levels and make strategic pricing decisions.

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TargetingHub will forever change the way you do marketing for the better

Vizergy is excited to announce the release of a new industry whitepaper, written by Tim Henthorn, CEO of Accubase Inc., that discusses TargetingHub and how the solution makes a data driven omni channel approach to marketing easier for hoteliers and marketers across industries.

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Your Hotel's Guide to Partnering with Influencers - Amadeus

Influencer marketing doubled in 2017, according to a recent study from Klear.1 For those new to influencer marketing, influencers can be defined as people with large audiences who post on social media about an organization and are compensated for their efforts. When it comes to marketing your hotel, partnering with influencers is all about building buzz among potential guests to increase transient visits and among planners to increase event leads. In his book The Art of Community, Jono Bacon shares, \"Buzz is about excitement and excitement is about dreams.\"2 And isn't travel all about making dreams come true?

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Marriott takes on Airbnb with new homesharing website - independent.co.uk

Marriott International, the largest hotel company in the world, is attempting to take on Airbnb with its own offering for the homeshare market. Launching Tributeportfoliohomes.com on 23 April, Marriott has a selection of more than 200 specially selected homes in London to choose from. The service is initially a six-month pilot scheme in partnership with Hostmaker, a London home rental management service. Guests can expect added extras such as a guaranteed in-person check-in and 24/7 phone support should there be any issues.

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How Marriott Is Working With Salesforce To Get Complete, Cross-Channel Recognition' Of Its Guests - geomarketing.com

\"Marriott's vision is to be the world's favorite travel company. The best way to reach that goal is to employ a best-in-breed, global customer recognition platform that connects our guests at every possible touchpoint to our team of expert hospitality professionals who strive to delight our guests every stay,\" says Brian King, Global Digital & Sales Officer at Marriott International.

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New Castle President And COO Gerry Chase To Retire From Company After 30 Years

New Castle Hotels & Resorts, a leading third-party hotel management company, owner and developer today announced that longtime president and COO Gerry Chase will retire from NCHR effective June 30, 2018. Founded by David Buffam in 1980, New Castle will be led by sons Jeremy Buffam and Julian Buffam in the future.

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Best Western Hotels & Resorts Goes \"Behind The Brands\" With A Closer Look At BW Signature Collection By Best Western

With its fall 2017 debut, BW Signature Collection by Best Western was the newest addition to the rapidly growing Best Western Hotels & Resorts brand portfolio. Today, the soft brand is on the move, with the arrival of its first international location in Lake Lucerne, Switzerland. As part of the \"Today's Best Western\" campaign, which launched earlier this year, the company is this month going \"Behind the Brands\" with a closer look at BW Signature Collection by Best Western.

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Grace Hotels launches Strategic Labour Partnership

Grace Hotels has successfully launched its Strategic Labour Partnership, a new initiative to help retain talent at its seasonal hotels in Greece.

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Facebook's Custom Audience Tool: A Guide for Brands - MDG

Facebook recently removed third-party ad targeting segments, which were built into the Advanced Audience page. Called Partner Categories, these segments included supplemental material from Experian, Axciom, Oracle Data Cloud, and other sources of personal data.

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Generation Regret? Younger generations are most regretful about missed travel opportunities

Whether it's wishfully thinking about that long-distance holiday you could've booked, or that road trip you should've taken, Booking.com research reveals that a whopping 71% of global travellers have had regrets over missed travel opportunities.

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Hotel Management 2020 An Amadeus eBook

Today's hotel managers are facing new challenges, but they are all driving towards familiar goals. Hotel Management 2020 identifies key challenges in the industry and actionable solutions that your team can begin to implement today. Learn innovative ways to manage guest expectations in hotel reservations, ensure sustainable growth in sales and catering, and deliver flawlessly in operations.

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Next Gen Tech You Shouldn't Miss at This Year's HITEC in Houston [CHECKLIST]

The hospitality industry is always changing, subject to the exciting emergence and evolution of new technology and intelligent solutions to improve experiences for guests and hoteliers alike. For those industry professionals eager to keep their finger on the pulse of all that could positively impact their business, HITEC often becomes an eagerly anticipated yearly highlight. For many hoteliers, this is a one-of-a-kind opportunity to gain an understanding of all the new products and technologies set to revolutionize the industry, all in one place.

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RevGain - Packages disrupts Travel Industry with City Demand Forecasting feature in its latest release

Leveraging Machine Learning, RevGain - Packages, an industry leading comprehensive big data solution by RateGain provides competitive pricing data and optimal pricing as well as unconstrained sales, city demand and pick-up forecasts for the package tour industry with significant contribution to topline revenue, which flows straight to the bottom line

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Hotel Re-Generate: mega-trends impacting hotels - Grant Thornton Report

The rapid evolution of technology has significantly reduced the time it takes for hoteliers to introduce new and innovative solutions which contribute to delivering a distinctive guest experience. The Grant Thornton 'Hotel-Regenerate' report invites hoteliers to consider the elements which are impacting the industry, from a changing market and operational models, to the approach and mindset hotels in the region need to regenerate in order to appeal to the new-age traveller.

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Sydell Group and MGM Resorts Continue Property-Wide Transformation of Las Vegas' Monte Carlo Now Branded as Park MGM

With the lighting of its new marquee and hotel tower signs, Monte Carlo officially sheds its name this week for a new identity - Park MGM - making way for the resort set for completion later this year. Following a transformation that will touch every element of the central Strip property, Park MGM is a welcoming social hub that evokes the residential spirit, intimacy and individuality of a boutique experience on a resort scale.

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One Belt, One Road, One Tourism International Conference Announcement and Call for Papers

One Belt, One Road, One Tourism International Conference Announcement and Call for Papers:

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KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today it has partnered with The Wall Street Journal to seamlessly deliver the company's award-winning content to hotel rooms worldwide, via KEYPR's expansive platform.

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OTA association slams direct bookings - triptease blog

Headline-grabbing claims that direct bookings \"are not cheaper for hotels\" could do real damage to hoteliers trying to maximize revenue for their property. Hoteliers deserve to have the fact separated from the fiction, so we sat down with Triptease's eagle-eyed data analysis team to examine ETTSA's latest report.

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EU Expert study shows direct bookings are not cheaper for hotels

A new study published today by Infrata, specialist economists in the travel industry, shows that direct distribution is not cheaper for hotels than indirect distribution. The study shows a 0.03% difference in net profit contribution between the direct (80.92) and indirect channel (80.94) based on an industry ADR (average daily rate) of 112

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Considering Going Paperless? Maestro PMS Encourages Sustainable Processes with Mobile Check-In and Check-Out

Markham, Ontario Environmental responsibility is a requirement for many travelers when they select a hotel. Maestro PMS understands this and encourages it. With 40 years of established practices bringing the latest property software technology to the independent hospitality space, Maestro has led the paperless movement for the last 10 years providing technology solutions that support sustainable hospitality practices. Maestro's most recent property software innovations reduce paper use and simplify the guest journey. Maestro's Mobile Check-Out capability streamlines property operations and eliminates the need for paper folios or visiting the front desk.

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21 Travel Tips To Make You The World's Smart Traveler Infographic

It is really baffling how times have changed. Human have changed significantly the ways they enjoy themselves and these days they like to travel to different parts of the world for fun and enjoyment and even economy purposes. In some countries traveling is considered really important and in these countries student take some time off from their studies and travel to various locations around the globe. Traveling typically has become a part of the system and these things surely help in long run when they move to foreign country. In large context traveling has become a newfangled taste for everyone.

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HSMAI Event Will Explore Building Loyalty Through Customer Experience

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter, in partnership with Excella and the American Hotel & Lodging Association, will host a panel discussion next month entitled Building Loyalty Through Customer Experience that will explore the art and science of the customer experience.

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Caveau Announces Partnership with Sure Travel

Caveau, the personalized credit card vault technology designed to simplify financial transactions and safeguard personal and financial data, has announced a new partnership with Sure Travel, based in South Africa. The standardized PCI-compliant software and service custom-built for the travel industry provides a secure platform built upon Amazon Web Services (AWS) to limit dangers relating to processing, storing and transmitting credit cards and personal data in a GDPR, PCI and PII-friendly format. Caveau will deliver customized solutions to help Sure Travel meet critical new industry regulations and protect its customers, assets and public reputation.

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Chargerback Adds Lost-And-Found Function to Whistle Guest Messaging Platform

Whistle, a premiere guest messaging platform, has partnered with Chargerback, a leading lost-and-found software, to give hotel staff the ability to streamline lost-and-found operations with guests through text and mobile messaging.

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Small Inn is Big on Guest Engagement with Intelity

This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out.

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Booking.com reveals the shocking gap between traveller ambition and reality

Technology has transformed travel, shrinking the world with thousands of destinations only a click away. However, new research reveals a significant two thirds (63%) of today's travelers don't believe they are making the most of their travel opportunities. Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has conducted research across more than 20,500 global travelers to uncover the barriers and anxieties which prevent people from making the most of every trip and reveal how they can move to a state of truly limitless travel. The research shows that despite a world of opportunities, one in five people (20%) have never felt limitless on holiday and one in 10 (10%) have only ever felt limitless once. Nevertheless, there is a strong desire to be a limitless traveler, with almost half (44%) of people worldwide expressing that aspiration and over three quarters (78%) wanting to make the most of every travel experience and travel with no regrets.

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MAXX Hotel GmbH founded and managing director appointed

MAXX by Steigenberger was launched in March as the fourth brand under the Deutsche Hospitality umbrella. The aims are to enhance the group's portfolio and to contribute to growth by adopting a franchise-friendly approach and by offering flexible standards with regard to aspects such as destination and location. The main formal prerequisites that will enable all of this to take place have now been established. A limited company has been set up under the name of MAXX Hotel GmbH, and a managing director has also been appointed.

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The TWA Hotel brings retro style to JFK airport | cnn.com

If you remember anything about Trans World Airlines (better known as TWA), you probably remember the legendary white TWA Flight Center just outside of John F. Kennedy International Airport in New York City. Designed in 1962 by groundbreaking Finnish-American architect Eero Saarinen, the former flight center has been redesigned and reimagined into the TWA hotel, set to open in the spring of 2019.

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Search and social dominate travel brands' mobile marketing

New research from EyeforTravel and SAP, which surveyed nearly 300 travel industry professionals on the topic of mobile has found that search and social have a stranglehold over mobile marketing, likely reflecting the dominance of Google and Facebook in the digital marketing sphere.

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Duetto, Mews Systems Announce Technology Partnership

Duetto, hospitality's only Revenue Strategy Platform, and Mews Systems, provider of intuitive cloud-based property management systems (PMS) that is revolutionising hospitality tech, have today announced a technology integration that enables Mews customers to connect into Duetto's Open Pricing application, GameChanger.

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Is Your Hotel's Data Secure?

Are you taking the right actions to make sure that your hotel's data is secure? There are security measures and standards in place to ensure that you and your guests aren't at risk, particularly when processing payments. Here are the details about these standards, what they mean for your hotel, and how to ensure that you are safe.

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HSMAI Names 2018 Revenue Management Professionals of the Year and Vanguard Lifetime Achievement Honoree

Honorees to be celebrated in Houston at Revenue Optimization Conference in June

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Hotel marketer's guide to personalization

With the vast amount of data we produce online, guests now expect hotels to anticipate their needs and desires. Unfortunately, too often personalization data simply sits there, getting stale, while nobody does anything with it.In this guide, you'll discover how to unlock the power of personalization data across the guest journey to drive revenues and guest loyalty.

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Now Available for Download: HEBS Digital's GDPR Whitepaper

At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union's new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We've prepared some tools to help you navigate this change.

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Top Franchise Companies & Brands in the U.S. Construction Pipeline

According to the recent United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the franchise companies with the largest construction pipelines are: Marriott with 1,383 Projects/177,926 Rooms, Hilton with 1,337 Projects/149,075 Rooms and IHG with 923 Projects/94,296 Rooms. These 3 franchise companies comprise 69% of all projects in the Total Pipeline.The largest brands for each of these companies are: Marriott's Fairfield Inn with 293 Projects/28,418 Rooms and TownePlace Suites with 206 Projects/21,193 Rooms; Hilton's Home2 Suites with 377 Projects/39,474 Rooms and Hampton Inn & Suites with 316 Projects/32,132 Rooms; and IHG's Holiday Inn Express with 438 Projects/40,657 Rooms, the largest brand pipeline in the country, and Staybridge Suites with 139 Projects/14,740 Rooms.By the close of 2018, Marriott is forecasted to open 348 Projects/43,415 Rooms, Hilton is set to open 296 projects/33,171 Rooms and IHG expects 172 Projects/18,031 Rooms to open. Marriott also leads in new openings for 2019 with 336 Projects/42,286 Rooms, Hilton is anticipating 281 Projects/30,983 Rooms to open next year and IHG expects 230 Projects/22,807 Rooms.

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Japan Is In Love With This Floating Hotel | forbes.com

Guntu is a nineteen-room hotel floating in the Seto Inland Sea in southwestern Japan. The 266-foot ship sets sail from the Bella Vista Marina in Onomichi, a one-hour drive from Hiroshima Airport, which itself is just an 80-minute flight from both Tokyo and Seoul. From there, it embarks on a highly scenic route along the Chugoku and Shikoku coastlines, which feature multi-layered mountain ridgelines and sunsets worth writing home about. Guests can choose to stay one, two or three nights onboard, selecting between several distinct routes. Guntu's maiden voyage took place in October, 2017, and it's been delighting ever since.

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Evading Monopolies, Blockchain and Futuristic Journeys Headline EyeforTravel Europe

With a fighting attitude that tells the travel industry to not give up, EyeforTravel Summit 2018 covers real use cases, not just theory, including:

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The Mayumi Hotel Streamlines Mobile Keyless Access for New Flexible Stay, Community Driven Project with OpenKey

Dallas, TX (May 4, 2018) As travelers become more favorable towards implementing technological advances in their trips and experiences, the same desire for streamlined accessibility and convenience has emerged for their hotel check-in and home-living as well. That's why Mayumi, a new 35-unit boutique hotel nestled in Culver City, California, has partnered with OpenKey, the industry standard for universal mobile key technology in hotels. Through this partnership, the Mayumi Hotel now offers an experience-focused technology platform with a mobile access solution that grants guests keyless access to their short- and long-term living spaces.

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5 reasons why Hotelogix is the best cloud-based PMS for resorts

The hospitality industry comprises several types of properties and managing each one comes with its own set of challenges. For example, a typical day at a bed & breakfast place is certainly very different from a 3-star hotel. Sure, in principle they all fall under the broader category of \"accommodations\", but they are as different as chalk and cheese. And for reasons we will discuss in just a bit, resort property management can easily be labelled as one of the most challenging tasks(if not THE most!). Why would that be the case, you ask? Here are just a few reasons why:

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The Hotel Yearbook launches its first-ever bilingual edition, a look at travel and hospitality technology trends in China

Released exclusively as an e-book, The Hotel Yearbook 2022 - Technology in China will appear in June 2018. It will feature editorial contributions from travel and hospitality technology opinion leaders in China and around the world, sharing insights on how technological trends in the hotel industry will affect China's burgeoning hospitality sector.

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HEDNA Announces Diverse Speaker Lineup and Refreshing Program for Global Distribution Conference in Lisbon

HEDNA, the Hotel Electronic Distribution Network Association, has announced the speaker lineup and agenda for the 2018 Distribution Conference in Lisbon, Portugal from June 4 to 6, 2018. The gathering is the only event that connects the most innovative thinkers, hospitality professionals, technology providers and experts across the globe.

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Dalata Hotel Group Renews Partnership with Pegasus Solutions

Pegasus Solutions today announces a renewed agreement to support global distribution services, alternative distribution services, reservations management, a PMS interface, and voice services for Dalata Hotel Group.

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Four Seasons Maldives Has A Three-Man Sub

DeepFlight produces the world's highest performance personal submarines. On May 3, 2018, Four Seasons Resort Maldives at Landaa Giraavaru will become the first place to launch submarine excursions in DeepFlight's most advanced model yet: the Super Falcon 3S.

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Moxy and UCB Launch Staff Training Program and Guest Improv Workshops

Moxy Hotels, Marriott International's experiential hotel brand, announced today a multifaceted collaboration with the award-winning improv theater, Upright Citizens Brigade (UCB). The two brands will team up to debut an original employee crew training program to heighten the guest experience, as well as to kick-off brand-wide Improv Workshops for guests to join in on the fun.

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Comfort Brand Unveils New Logo at Choice Hotels' Annual Convention

Choice Hotels' Comfort brand revealed a new logo to thousands of franchisees at the company's annual conference taking place in Las Vegas from May 1-3. The unveiling marks a milestone for the brand which has been making updates nationwide since committing to change seven years ago.

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Booking.com research exposes surprising gap between travel ambitions and reality

Technology has transformed travel, shrinking the world with thousands of destinations only a click away. However, new research reveals a significant two thirds (63%) of today's travelers don't believe they are making the most of their travel opportunities.

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Cendyn nominated for two World Travel Awards 2018 across three regions

Cendyn, the leading CRM and sales platform in the hospitality industry, has been nominated for two World Travel Awards across three regions; Leading Hotel CRM Technology Provider 2018 and Leading Data Driven Marketing Agency 2018 in North America, Asia and Europe.

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Caveau Partners with Hotels & Travel Agencies Ahead of GDPR and PCI Deadlines

Miami, FL: Caveau, the all-in-one software platform custom-built for the travel industry for safeguarding sensitive data exchanged at the point of transaction is providing businesses around the world with fast and affordable solutions for achieving GDPR and PCI DSS compliance. With looming deadlines on May 25 and June 30, 2018, respectfully, hotels and agencies are looking for efficient ways to meet strict new requirements going into effect. Most recently, the company announced it is working with Aparto Suites Muralto, an \"All Suites\" hotel service in Madrid, Spain, to assist in bridging the gap in its credit card collection process, specifically in transactions made directly to the hotel by telephone, email or fax.

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Crucial To Make Hay While Sun Shines During Big Events

World first technology pioneered in Australia can maximise occupancy for accommodation providers in destinations hosting major global events.

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The Luxury Collection And Sofa Sanchez De Betak Unveil Vibrant Kimono-Inspired Capsule Collection

The Luxury Collection Hotels & Resorts, and Sofa Sanchez de Betak, graphic designer and creative director, are pleased to announce the launch of an exclusive capsule collection, CHUFY x The Luxury Collection.

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Moxy Hotels Teams Up With Comedy Powerhouse Upright Citizens Brigade (Ucb) To Create Brand-Wide Crew Training

Moxy Hotels, Marriott International's experiential hotel brand, announced today a multifaceted collaboration with the award-winning improv theater, Upright Citizens Brigade (UCB). The two brands will team up to debut an original employee crew training program to heighten the guest experience, as well as to kick-off brand-wide Improv Workshops for guests to join in on the fun.

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Hampton by Hilton Unveils New Prototype

Hampton by Hilton, Hilton's (NYSE: HLT) upper-midscale brand, announced today a new Hampton Inn & Suites by Hilton and Hampton Inn by Hilton prototype for the Americas. Featuring a contemporized exterior design, refreshed public space decor and updated guestroom case goods, the new prototype provides owners and developers with a flexible building model that embraces emerging guest preferences, improved functionality and design efficiency.

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Two Roads Hospitality Selects Inntopia for Company-Wide CRM Platform

Two Roads Hospitality, the Denver-based lifestyle hotel management company that includes Thompson Hotels, Destination Hotels, and Joie de Vivre Hotels, has contracted with Vermont-based Inntopia for a custom CRM database, marketing automation, and guest recognition platform to be installed across most of its North American properties in 2018.

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Frasers Hospitality Develops First-of-its-Kind Revenue Management Capabilities for Long Stays

Frasers Hospitality, a member of Frasers Property Group, is collaborating with Duetto to design new features within an app that will yield room rates on long stays, a traditionally underserved segment. This is part of a larger initiative that the global hospitality company is embarking on to gain more insights into demand and boost its pricing and distribution strategies.

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Eden Hotels & Resorts chooses IDeaS to maximise revenue for new JHotel

IDeaS Revenue Solutions, the leading provider of revenue management software and advisory services, is pleased to announce that Italy's Eden Hotels & Resorts has chosen IDeaS G3 Revenue Management System (IDeaS G3 RMS) to maximise its revenue growth and competitiveness.

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WorldHotels expands focus on digital expertise and services

WorldHotels, a global sales, marketing and distribution company is further strengthening its online focus by appointing Franco Sterl as Director E-Commerce. Sterl, who joined the group this month, will be based in Berlin, Germany.

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Introducing Asia's new crop of co-working hotels | cnn.com

As remote working becomes more mainstream, your \"office\" can be at home, by the beach in the Maldives or at a cafe in Sydney.According to a 2017 report by Global Workplace Analytics and FlexJobs, the number of telecommuters in the US workforce has increased 115% over the past 10 years.It's not just managers and human resources representatives who are adjusting to the work-style shift.In Asia's major cities, a crop of new hotels has incorporated co-working spaces to cater to remote workers and roving entrepreneurs.In Hong Kong, Kerry Hotel opened in 2017 with a sprawling space devoted to Kafnu -- a creative professional community that's rapidly expanding across Asia.On the south side of Hong Kong, Ovolo's sister hotel Mojo Nomad feels like an upscale hostel, with affordable co-living spaces aimed at digital nomads.And in Beijing, hotels such as Hotel Jen provide a co-working space, communal areas and an in-house microbrewery.

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Historic train stations converted into hotels | usatoday.com

Once grand reminders of how interconnected the United States had become, train stations across the country slowly fell out of use and into disrepair in the 1960s and '70s when new transportation technology outpaced them. Luckily for some train stations, though, dedicated investors decided to revive these historic landmarks in their respective towns and cities.

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Milestone Partners with Yelp to Launch New Client Offering

Milestone, a provider of digital marketing solutions for location-based businesses, today announced participation as a Yelp Ads Certified Partner (YACP) to enable Milestone to help location-based businesses manage their presence on Yelp. This new offering helps consolidate the work of managing a businesses' online presence by allowing location-based businesses to manage their Yelp listings, restrict competitive advertising on the Yelp page with branded profiles and leverage the advertising-based solutions managed by Milestone. The program also includes access to Milestone's analytics a nd reporting solutions, to help businesses understand the effectiveness of their Yelp presence.

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The four moments travel brands must connect with their mobile customers

EyeforTravel and SAP's new Driving Intelligent, Interconnected Mobile Engagement Throughout the Travel Journey report, which is free to download now, identifies the four key areas where travel brands need to target mobile consumers. 

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Everyware Launches Innovative Text Messaging Solutions At ARDA World Convention, Taking Guest Communication To A New Level

Las Vegas, NV - Everyware, Inc, an Austin based company is redefining payment processing and customer engagement via two-way text communication, today announces the launch of its secure Pay By Text payment solution and Lead Gen App, at one of the world's largest hospitality events - ARDA World 2018 Annual Convention & Expo. These products will enhance marketing and communications in the hospitality industry.

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Core Essence Redefines The Business of Wellness

An International Wellness Design and Consulting Firm, Core Essence is pleased to announce the one year anniversary of its partnership between sisters Jennifer Findlay and Kathryn Findlay.

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Cachet Boutique NYC Enhances Guest Connectivity and Marketing Efforts with BeyondTV by Hotel Internet Services

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of its BeyondTV solution at the Cachet Boutique NYC, an ultra luxurious hotel in New York that serves as the U.S. flagship property for the Cachet Hospitality Group. Setting itself apart as an urban cultural oasis and with plans set to revive the world famous Playboy Club in Fall 2018, Cachet Boutique NYC's decision to adopt BeyondTV further demonstrates the property's goal of providing its guests with the latest in hotel communications technology and personal device to guestroom television casting convenience.

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Lodging Interactive Launches Industry First Real-Time Reputation Management

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch CoMMingle Live Real-Time Reputation Management for hotels and resorts. CoMMingle LiveSM provides the highest level of reputation management by writing and posting guest review responses on all major OTA's, social media platforms and for major hotel brands. The service also ensures franchised properties remain in compliance with brand guidelines while maximizing brand quality scores.

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Italy's mermaid battle: Naples vs. Ventotene | cnn.com

In ancient times, sailors once lashed themselves to their masts to avoid being lured to death by seductive mermaids known as sirens.Today, on the sun-kissed western shores of Italy, mermaids are once again stirring up trouble as two rival destinations battle it out to lure tourists with claims of being home to the mythological fishy creatures.In one corner is Naples, with a glittering gulf that stretches to the Sorrento Peninsula. In the other is Ventotene, a tiny volcanic isle far out in the Tyrrhenian Sea west of Naples.Both of these Mediterranean magnets claim to be the \"real\" place where Greek hero and travel figure Odysseus, sailing home from burning Troy, encountered the seductive sirens.Legend has it that Odysseus escaped the fate of other doomed sailors by tying himself to the mast of his ship and telling his companions to plug their ears.Spurned, the creatures perished, but their pull is still felt every summer as curious tourists flock to learn more. But where should they go?

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Cambria Hotels Enables Business Travelers to \"Travel Like a Boss\"

Cambria Hotels knows you don't need to be the boss to travel like a boss. Nearly four out of five people today define a boss as someone who is confident and in control. Just like the concept of a boss has been redefined, so have the needs of today's business travelers.

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ALICE's Senior Sales Executive Gillian Feldman Relocates to California to Flourish New and Existing Client Partnerships

ALICE Senior Sales Executive Gillian Feldman has relocated to Los Angeles to scale growth in the California market. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Following its $26M Series B funding in 2017, ALICE acquired California-based concierge software provider GoConcierge. The merger with GoConcierge has allowed ALICE to upgrade their services with existing clients and greatly accelerate the pace of new opportunities.

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Three travel mobile marketing trends in 2018

Mobile is a growth category for the travel industry as established markets experience rising usage and emerging markets add millions of consumers who look and book with their smartphones. It is even more vital tool for in-trip engagement as the majority of travelers globally report that they use their smartphone as their main conduit for information and communications as they travel. It is therefore an area that travel brands must address in 2018 in order to maximise their return on investment and avoid falling behind competitors.

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April

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Historic Hotels of America Joins with Brand Heritage Institute

Historic Hotels of America is joining with Brand Heritage Institute to offer a new executive education program in heritage marketing. Brand Heritage Institute will develop and offer annual seminars in strategic marketing, which are customized for hoteliers at historic hotels inducted into Historic Hotels of America.

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How Blockchain is taking hold across Asia Pacific - JLL Real Views

Start-ups across Asia Pacific are increasingly testing the potential of Blockchain, a disruptive technology impacting industries from healthcare to real estate.

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Marriott International Elevates Travel Experience For Chinese Consumers

Marriott International, Inc. (NASDAQ: MAR) announced its redesigned storefront on Fliggy, Alibaba's travel service platform, and the rollout of Post Post Pay (PPP) functionality across more than 1,000 Marriott hotels globally. Through the digital solutions, Marriott International elevates both the online and offline travel experience for Chinese consumers.

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Hilton debuts a smartphone app that can control room temperature, TV and lighting

In the latest move to make hotels appeal to young, tech-savvy travelers, one of the world's biggest hotel companies is launching a smartphone app that can control the television, air conditioner, lighting and curtains in the hotel rooms.

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IDeaS Expands Partnership with Preferred Hotels & Resorts to Over 100 Properties

IDeaS Revenue Solutions (IDeaS) is proud to announce that more than 100 Preferred Hotels & Resorts properties have installed IDeaS revenue management technology. With nearly three decades of innovation in hospitality technology, IDeaS' solutions equip this group of independent hotels worldwide with a clear view of their data across more than 100 word-wide hotels with 22,000 guest rooms. Through pricing, forecasting and optimization strategies, Preferred Hotels & Resorts' properties have leveraged IDeaS for greater control over their business performance to drive improved profits and productivity.

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Mike Leven Mentor Program

Regardless of whether you work on a national, European og global basis and have a lengthy experience in management, the demand for increased competence is on the rise. The industry is changing rapidly, the market is challenging, which is why it is more important now than ever to keep abreast of developments, and continuously improve our skills and learn from others.

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HSMAI: Call for Innovation Advisory Board members

With European advisory boards within Revenue Management, Marketing, Sales, and Distribution already in place for several years, HSMAI Region Europe is now announcing the introduction of an advisory board focusing on innovation, calling for board members and a chair.

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U.S. travelers primed for personalization

Among travelers' main complaints about online travel planning are that it takes too long, and they need to search too many different websites to find a good deal for what they want. While online travel shopping frequently requires multiple searches, other online experiences deliver personalized recommendations that streamline the process. Netflix and Amazon, for example, each offer consumers suggestions based on what's in their cart, past purchases or activity, or what they are currently doing on the site.

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Younger European travelers are interacting with travel brands in these two ways

Innovation in travel is making the greater population more tech-savvy, and it's no surprise that those aged 18-34 are leading the charge with adoption.

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Joint EU-UNWTO Report Provides Better Understanding of Tourism in the European Union

The new report 'European Union Tourism Trends', prepared by the World Tourism Organization (UNWTO) in cooperation with the European Commission, underscores tourism's major social and economic benefits for 28 countries comprising the European Union (EU). EU destinations welcomed 538 million international overnight visitors in 2017, 40% of the world total. EU accommodation establishments provide over 3 billion nights a year, half of which to domestic guests (residents) and half to international guests. Tourism accounts for 6% of the EU's overall exports, while the direct contribution of tourism to individual EU economies reaches up to 11% of the GDP.

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Inspire Future Travelers with Trip Consideration, Facebook's New Ad Feature - mdgadvertising.com

When planning a future trip, many people may have a beach getaway or hiking adventure in mindbut they still may be wondering where to go. With Trip Consideration, Facebook is giving travel advertisers the opportunity to help consumers answer that question.

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Hotels Catch Up to OTA Best Practices with TrustYou's Review Marketing Solutions

TrustYou, the world's largest guest feedback platform, unveiled impressive results proving the correlation between Review Marketing Solutions and increased revenue, in partnership with NH Hotels. The world-leading urban hotel operator, with almost 400 hotels in its portfolio, noted a considerable increase in the website traffic, conversions and ultimately, revenue, after mimicking OTA typical behavior through the TrustYou features.

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EyeforTravel Europe is 6 weeks away and what a show it's going to be!

Mobile innovation and the internet's control of the consumer, integrating voice into your business, a smart customer journey, how the death of cash in travel will change the industry forever are just a handful of market opportunities you should be considering today and this conference will help facilitate this change.

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Rainmaker closes record-breaking Q1 with largest sales quarter in company history

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software reports high Q1 growth with the largest hospitality sales quarter in the company's history in addition to going live with several notable new brands. Also in Q1, Rainmaker appointed several new employees to fuel sales growth and product innovation, was honored by the City of Alpharetta with the Business of Excellence Award for the fifth consecutive year and hosted OPTIMIZE 2018, Rainmaker's annual user conference, in Miami, FL.

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Hotels need to do better at reaching guests finds report

As part of EyeforTravel and SAP's new Driving Intelligent, Interconnected Mobile Engagement Throughout the Travel Journey report, an industry survey asked whether mobile messaging services were effective at driving satisfaction amongst customers. While 72% of hospitality and accommodation brands said that their messaging services were effective, a much higher 90% of respondents from other travel industry verticals reported success through messaging.

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Central Hotels to Go Paperless in Rooms with Crave Interactive

Dubai, UAE. In keeping with its paperless initiative to protect the environment, Central Hotels has entered into an agreement with Crave Interactive to install digital Guest Room Tablet directories across its hotels. Crave Interactive is a world leading developer of cloud-based digital guest service solutions for hotels and was recently named as 2018's top-rated guest room tablet provider in the Hotel Tech Report Awards.

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How to Increase Hotel Sales with Business Travelers


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Travel brands are missing out on a huge revenue opportunity

Creating a mobile messaging service is effective, so why aren't more brands doing it asks EyeforTravel and SAP's new Driving Intelligent, Interconnected Mobile Engagement Throughout the Travel Journey report? The research, which is free to download now, finds that 83% of travel brands that have automated messaging services find that they are effective at increasing customer satisfaction. However, just 41% of brands surveyed report that they currently have these services, although a further 20% report that they are also developing the capability to do so.

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Frasers Hospitality Partners with Duetto to Bring Revenue Strategy to Serviced Residences

Frasers Hospitality, which operates nearly 150 serviced-residence and luxury boutique hotels across Asia, Australia, Europe and the Middle East, has partnered with Duetto to adopt its Revenue Strategy approach and cloud-based technology.

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Australia's iconic G'Day Rail selects Hotelogix as its technology partner

Hotelogix, a leading cloud-based Property Management System provider has announced that it has been selected as the preferred technology partner by G'Day Rail, Australia's iconic tourist train. The management at G'Day Rail decided to adopt Hotelogix's PMS to effectively manage their daily operations, and to improve guest experience.

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Integrating social with hotel CRM for cross-channel marketing

By blending the ample amount of information available on social media with guest data in a hotel CRM platform, it's possible to create exceptionally effective, highly segmented, targeted marketing campaigns. In this guide, we'll explore how powerful data segmentation can be when these two information systems are used together.

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Art Ovation Hotel Elevates its Gallery Experience with Intelity

Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron and partner of the arts. To enhance the hotel's art gallery experience, the property equipped each of its 162 guestrooms with portable ICEbedside tablets from Intelity. Guests can click on the Ovation Arts icon in the hotel's mobile app, powered by Intelity, to see objects on display throughout the property, and they are encouraged to take the in-room iPads with them as they tour the gallery. Uploaded videos provide details on each work and its artist, and guests can purchase pieces directly through the mobile app.

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Booking.com and Web Summit Expand Commitment to Women in Tech

Today Booking.com, one of the world's largest travel e-commerce companies and a digital technology leader, announced a global partnership with Web Summit. Together they will host a dedicated 'Women in Tech' networking and mentoring program at the flagship Web Summit event, as well as initiatives at affiliated events Collison and RISE in 2018. This exclusive collaboration continues Booking.com and Web Summit's efforts to redress the under-representation of women in technology by creating more opportunities for women to enter, advance and thrive in the sector.

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HSMAI's Inaugural Curate Digs into Critical Issues in Hospitality

Hospitality industry senior executives from sales, marketing, and revenue management disciplines convened for the first-ever Americas-region Curate: An HSMAI Executive Insights Forum, on April 18 and 19 at Terranea Resort in Ranchos Palos Verdes, California. The event, exclusive to companies that are Hospitality Sales and Marketing Association International (HSMAI) organizational members, generated thought-provoking conversations on issues of interest and relevance to all hospitality industry professionals.

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Rainmaker Expands Business Operations in the Middle East and Africa By Adding Hicham Diab to Dubai Office

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced the expansion of its Middle East and Africa (MEA) operations by naming Hicham Diab as regional director of business development MEA. Rainmaker currently provides solutions and services to several international hotel organizations in the region, including Kerzner International and Movenpick Hotels & Resorts.

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Hyatt Place and Hyatt House Brands Reveal Findings from Business Traveler Survey

Today the Hyatt Place and Hyatt House brands released findings from a Business Traveler Survey, which was conducted online by The Harris Poll and consisted of more than 1,300 adults across the United States, China and India who have traveled for business in the last 12 months (international business travelers), to gain a greater understanding of how business travel can deliver both personal and professional growth on the road. The brands collaborated with entrepreneur Bill Rancic to reveal the survey findings last night in New York City, alongside the winners of the 2018 #WhySettle Spirit Awards.

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Insights from the Smart Travel Data Summit North America 2018

In an era of digital transformation, companies that master data and analytics can outgrow their rivals and boost loyalty among customers. This is a wide-ranging task, however. They must trace travelers through virtual space, build leading-edge data science teams, create rich customer profiles, optimize revenue and personalize pricing.

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HSMAI’s Inaugural “Curate” Digs into Critical Issues in Hospitality

Executive Insights Forum Convenes Delegates from 41 Hotel Companies and Partners

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Marriott Content Studio Production The Other End Of The Earth' From Ritz-Carlton Reserve Makes Festival Debuts In Boston And Baton Rouge

The latest production from the Marriott Content Studio, THE OTHER END OF THE EARTH, will screen at the 6th Annual Louisiana International Film Festival (LIFF) in Baton Rouge, Louisiana as part of the International Live Action Shorts block April 21 at 10 a.m. at Cinemark Perkins Rowe, 10000 Perkins Rowe #125, Baton Rouge, LA 70810.

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Hands Free Voice-Enabled Calling in Hotels Available on Volara-Powered Amazon Alexa Devices

Volara, the voice hub for the hospitality industry, today announces the launch of live hands free voice-enabled calling available on all Volara-powered Amazon Alexa devices.

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Hyatt Place and Hyatt House Brands Reveal Findings from Business Traveler Survey

Today the Hyatt Place and Hyatt House brands released findings from a Business Traveler Survey, which was conducted online by The Harris Poll and consisted of more than 1,300 adults across the United States, China and India who have traveled for business in the last 12 months (international business travelers), to gain a greater understanding of how business travel can deliver both personal and professional growth on the road. The brands collaborated with entrepreneur Bill Rancic to reveal the survey findings last night in New York City, alongside the winners of the 2018 #WhySettle Spirit Awards.

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Experience is everything. Get it right

Give customers a great experience and they'll buy more, be more loyal and share their experience with friends. Great. That's what every company strives for. Yet, so many consumers seem disappointed. Call it an experience disconnect: companies tout the latest technology or snappy design, but haven't focused onor invested inthe most meaningful aspects of customer experience.

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Maldives to open 'world's first' underwater hotel residence | cnn.com

A luxury Maldives resort is about to take the sleeping under-the-sea phenomenon to a whole new level.Conrad Maldives Rangali Island is building a $15 million two-story hotel villa, part of which will sit 16.4 feet below the surface of the Indian Ocean.The property, believed to be the world's first undersea residence, is under construction in the South Asian island country and is due to be completed in November.

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Skip the Tourist Stuff and Just Lock Yourself Up in This Hotel's Bananas Gaming Suite | gizmodo.com

If you're a gamer who doesn't want to haul a PC with you on vacation, you could book your next trip to Panama City where the local Hilton has packed a ridiculously customized hotel room full of high-end gaming gear and accessories. The beanbag chairs, VR goggles, and racing seat all make sense to me, but why did the designers bother including a shower and two beds?

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A Luxury Hotel Chain Is Making It Hip To Ditch Single Use Plastic | qz.com

A night in a hotel is, by definition, single-use. After each guest's stay, the sheets are cleaned, the minibar restocked, a new keycard issuedwith each individual amenity leaving its own impact on the environment.

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ReviewPro Implements Seamless Integration with protel to Enrich Guest Profiles

Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, the companies' full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.

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Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington Court Hotel located in the heart of Washington, D.C.

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ALICE to Showcase Their PMS Integrated Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference

ALICE, the hospitality industry's leading operations platform, will be showcasing its complete suite of hotel management and guest engagement products at the Maestro User Conference, April 23-26. Click here to schedule a meeting with our team.

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Top Concerns Hotels Need to Know About the GDPR and How to Prepare Your Action Plan

By now you've probably heard of the General Data Protection Regulation (GDPR) and should have started considering the effects of this regulation on your hotel website, data strategy, and hotel digital marketing. With the GDPR just around the corner, we've put together an overview that includes an explanation of the GDPR, the top misconceptions, and the most important considerations that will need to be implemented on your hotel website and included in your digital strategy.

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Using Predictive Guest Intelligence to Drive Guest Retention and Revenue

Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, \"Using Predictive Guest Intelligence to Drive Guest Retention and Revenue.\" As the gap between guest expectations and hotels continuing to grow, the revealing e-book uncovers actionable strategies to better understand and measure up against those expectations.

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Tru by Hilton Opens Five New Hotels Including First College Town Properties

Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is celebrating the openings of five new hotels, three of which are the first college town properties, including Auburn, Alabama (Auburn University); Tallahassee, Florida (Florida State University) and Madison, Wisconsin (University of Wisconsin-Madison). Tru by Hilton has disrupted the midscale hotel category and continues to enter diverse areas, with upcoming hotel openings in urban, suburban, resort and interstate locations. Fresh, distinct and innovative, Tru by Hilton delivers a unique, quality experience for families, future students and alumni.

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Oakwood Worldwide Enhances Online Customer Experience with a Major Digital Transformation

Oakwood Worldwide, wholly owned by Mapletree Investments, announced a significant realignment in its technological infrastructure over the next several years and is spearheading this initiative with the launch of its new website. To further improve customer experience and expand online booking capabilities, the company is dedicating resources to a large-scale digital transformation that will see major enhancements and upgrades to its current client systems.

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Is this the most Instagrammable hotel in the world? | lonelyplanet.com

While there is beauty to be found all around the world, some places are practically made to look good on Instagram. Once such place is Anantara Kihavah Villas in the Maldives, which was just voted the most Instagrammable hotel in the world.

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Guests Take Mobile Control of Their Journey with Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests

Markham, Ontario Mobile convenience is an essential and expected part of today's guest journey. Maestro PMS property software offers operators and guests a complete variety of mobile guest services that begin with pre-registration, pre-arrival amenity requests, mobile check-in, and in-house service requests.

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Choice Hotels Expands Vacation Rental Offering

Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, announced a major addition to its leisure offerings with the expansion of the Vacation Rentals by Choice Hotels brand. The brand now offers access to more than 20,000 new properties in 35 of the top United Statesvacation destinations.

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Majority of Global Online Travel Buyers Visit TripAdvisor before Booking a Hotel or Flight, According to New Study

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of the \"Path to Purchase\" study, which provides an in-depth look into how consumers research and book travel online, and the impact TripAdvisor content has on these decisions. The study, conducted by comScore in 12 major travel markets across the globe and analyzing activity on more than 325 transactional sites, shows that TripAdvisor reached 60% of all travelers (and 67% of U.S. travelers) who researched and ultimately booked travel online in Q2 and Q3 2017.

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trivago Continues to Invest in Product Innovation, Partners with Silicon Valley Startup Accelerator Plug and Play

trivago, a leading global hotel search platform, announced today its partnership with Plug and Play, a Silicon Valley-based global innovation platform. trivago joins Plug and Play's Travel & Hospitality ecosystem, focusing on partnerships that strengthen the search experience for its users. By sourcing innovative startup technology which aligns with its long-term vision and strategy, trivago intends to enhance its product and optimize the effectiveness of existing features and capabilities on its platform.

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The Pioneer Woman's Oklahoma hotel is already booked solid | cnn.com

Ree Drummond, known as The Pioneer Woman to her blog readers and viewers of her Food Network show of the same name, has opened a boutique hotel in her hometown of Pawhuska, Oklahoma.Fans who missed an early chance to book a reservation will have to wait a while to check it out.The Boarding House, an eight-room hotel described on its website as \"cowboy luxury,\" was fully booked through October within hours of reservations opening to the public on Thursday, with scarce weekend availability through March 2019.Fans who registered early on an email list were given a one-week head start before Drummond announced the opening of the hotel on social media on April 12.

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Symphony of the Seas: World's largest cruise ship sets sail | cnn.com

After three years of construction, the world's largest cruise ship just set sail from Barcelona, Spain, on its inaugural voyage to destinations around the Mediterranean.But the ship's record-breaking size isn't its only claim to fame.The Symphony of the Seas is home to the tallest waterslide at sea, the ocean's fastest Internet and more works of art than the Louvre has paintings.

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German hoteliers set for profit squeeze in 2018

The German accommodation market is in the midst of a strong period of high demand, with the number of overnights stays in German accommodation establishments with 10 or more beds rising from an estimated 436.4 million in 2015 to 459.6 million in 2017. Despite the recently buoyant market, 2018 will see hotel profits in the country under pressure as demand growth from German travelers slows, room supply increases and costs grow says a new report, an excerpt for which can be downloaded for free here.

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JW Marriott and FOOD & WINE Announce Full Lineup of Star-Studded Talent for Venice Food & Wine Festival

JW Marriott Hotels & Resorts and FOOD & WINE are thrilled to announce the addition of notable talent for the inaugural Venice Food & Wine Festival, including award-winning singer and songwriter Emeli Sande, who will headline the festival's grand finale concert. Culinary legends, Michelin-starred Chef Missy Robbins, food artist, baker and owner of Flour Shop Amirah Kassem, and Chef and Food Stylist Camille Becerra, have also joined the impressive roster of celebrated and established epicureans.

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DoubleTree by Hilton Opens New Hotels Appealing to both City Seekers and Outdoor Enthusiasts

DoubleTree by Hilton, one of Hilton's 14 market-leading brands, continues to grow its portfolio with the opening of three properties in Helena, Mon., Phoenix, Ariz. and St. Paul, Minn. The hotels now provide welcoming, full-service accommodations for both the city seeker and the outdoor enthusiast in top travel markets.

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Conrad Maldives Rangali Island Announces Construction Of First-of-its-kind Undersea Residence

Conrad Maldives Rangali Island announced today the submersion of what is believed to be the world's first undersea residence, which will be completed in the fourth quarter of 2018. The result of a significant $15 million USD investment, this revolutionary concept will transform the Maldives experience for travelers who want to be truly immersed within the natural beauty of the Indian Ocean. As the first international hotel brand to enter the Maldivian market 20 years ago and home to the world's first undersea restaurant, Ithaa, Conrad Maldives Rangali Island continues to pioneer and innovate with the groundbreaking introduction of the undersea residence.

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Marriott International Unveils Unified Loyalty Programs With One Set of Benefits

Today, Marriott International announced it will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) for its members in August 2018. This will create an incredibly rich hospitality loyalty program in which members will earn more points faster than under the prior programs on average 20% more points for every dollar spent. For the first time, members will have access to book stays and earn or redeem points among 29 participating global brands comprising 6,500 hotels in 127 countries and territories. Additionally, the Moments experiential platform is expanding, with more than 110,000 experiences in 1,000 destinations from must-see attraction tickets and tours for purchase with cash by all guests, to once-in-a-lifetime events only available to members using points, including the new bespoke Moments Live event series.

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ReviewPro Launches the Guest Messaging Hub

ReviewPro presents Guest Messaging Hub, a real-time communication platform that can be used to interact with guests from the messaging service they prefer, without having to download an app. It was designed in response to the fast-growing trend in private messaging use, and also answers the need from ReviewPro's hotel clients for an efficient, seamless, and fully integrated messaging system for guests to connect directly with hotel staff.

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Hospitality Experts Gather for HFTP's Second European HITEC

In its second year, Hospitality Financial and Technology Professionals (HFTP) European HITEC was held last week where top industry experts exchanged knowledge geared toward shaping the future of hospitality globally. Discussions were held on the hottest topics in the industry artificial intelligence, voice recognition, data science, robotics, customer journey and the EU GDPR. Over 100 companies displayed the latest in available hospitality technology products available around the globe.

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Nominations Open for the 2018 Historic Hotels Awards of Excellence

Historic Hotels of America and Historic Hotels Worldwide are accepting nominations for the 2018 Awards of Excellence. The Awards of Excellence recognizes the pinnacle of this distinct group of nominees in a number of categories. Awards of Excellence winners will be announced and recipients will be honored on November 1, 2018 at The Broadmoor (1918) in Colorado Springs, Colorado during the 2018 Historic Hotels Awards of Excellence Ceremony and Gala. These prestigious awards are treasured by historic hotels and their hoteliers. Award winners receive annual recognition, promotion, and the acclaim from having been selected from the most prestigious collection of historic hotels.

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Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger

Palace Resorts, a luxury all-inclusive resort brand in Mexico and the Caribbean, offers guests a world of luxury and amenities, worry-free, without lifting a finger. This mission is extended to their new digital marketing campaign that launches today, which utilizes eye-tracking functionality that creates personalized recommendations to a consumer without them ever having to lift a finger.

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German Hospitality Market Keeps Expanding | tourism-review.com

German hospitality stakeholders identify a specific trend of the sector. The number of hotels in Germany is decreasing, but the number of guest beds goes up. Nearly 700 new hotels are planned to be built in the next three years, with 100,000 rooms, representing almost 17 billion euros of investment.

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The Queen Mary Opens Up Its Haunted Hotel Suite For An Overnight Ghostly Experience | forbes.com

The Queen Mary once labeled as one of the \"Top 10 most haunted places on Earth\" by Time Magazine, has launched its famously haunted Stateroom B340 for overnight guests starting this month. The first time I visited the ship I personally felt its ghostly vibe and was eager to explore areas previously not made available to visitors.

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Germany to continue to lag other markets for mobile travel bookings

Although digital travel bookings made through mobile are rising, a number of factors will mean Germans continue to rely on their desktops and laptops to look and book their trips says EyeforTravel's new German Travel Consumer 2018 Report.

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Dream Hotel Group Increases Group Commissions Portfolio-wide

Renowned hotel brand and management company Dream Hotel Group, home to its Dream Hotels, Time Hotels and Unscripted Hotels brands, today announced it is now offering a 12 percent commission for qualified groups and meetings that are booked and actualized in 2018. The offer is available to conference and event organizers, third-party meeting planners and group travel agents now through December 31, 2018.

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Hotel or commune? New wave of lodging is aimed at digital nomads who want more than Wi-Fi connection | By chicagotribune.com

Eyes closed, poised in a lotus position, I mentally slip away from our morning mindfulness instruction to meditate on the joy that we might offer the world today.

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The HSMAI Region Europe Awards 2017

We have new criteria this year, recognizing the entire specter of commercial leaders from the whole industry, which will go hand in hand with our new initiatives Winning for Customers The Service Pledge and The HSMAI Day.The entertainment was provided by NeedMusic and the highly popular Norwegian singer/songwriter Alejandro Fuentes, clearly contributing to the high spirits throughout the night.

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Dayuse.com reveals its new brand campaign

Dayuse.com, the premier solution for daytime hotel reservations worldwide, is launching its new brand campaign, the \"Dayuse Effect.\"

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Mandarin Oriental Launches Fans Of M.O., An Enticing Guest Recognition Programme

Mandarin Oriental Hotel Group is well known for delighting guests with personalized, intuitive service. Now guests will be even better recognized by joining Fans of M.O. and receiving an elevated range of privileges designed to surprise and delight, whenever they stay at Mandarin Oriental hotels around the world.

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Chicago Hotel Embracing Single Parent Families for Mother's Day

River North's Kinzie Hotel (20 West Kinzie Street) is embracing the single parent family unit with its new Single Mother's Day Picnic Package. The independent, Chicago-themed boutique hotel cordially invites single moms and their children to a staycation curated Chicago-style just for them. The experience includes a number of exciting Chicago-centric activities, including a picnic in Millennium Park, a visit to the Chicago Children's Museum, and a night (or two or three) in one of Kinzie's luxurious guestrooms overlooking the vibrant city.

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What are the coolest U.S. cities to visit in the year 2018?

There are plenty of cities in the United States that had a high profile with guests from throughout the globe. Names like New York City, of course, come to mind, as do rising stars like Austin, Texas and Nashville, Tennessee.

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Business Intelligence Software for Hotels

Currently it's estimated that revenue managers are using upwards of 80% of their time in spreadsheets, and 20% of their time extracting and assessing key performance indicators for business decision-making. Today there's an opportunity to change those ratios by employing the right business intelligence software for hotels. What are the three capabilities to look for when considering the right product?

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HFTP Announces Dates and Location for Second Annual HITEC Dubai

Building on the expertise of planning and producing the world's largest hospitality technology show, Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), will host HITEC Dubai 2018 from December 5-6, 2018 at the Madinat Jumeirah in Dubai, UAE. Produced in partnership with Naseba, HFTP's HITEC Dubai will serve as the association's third and final HITEC of 2018.

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Booking.com Announces Milestone of Five Million Reported Listings in Homes, Apartments and Other Unique Places to Stay

NEW YORK -- Today Booking.com announced it has reached a milestone of five million reported listings in homes, apartments and other unique places to stay.

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Milan Apartment Rental chooses IDeaS to maximise revenue

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is pleased to announce that Milan Apartment Rental has chosen IDeaS G3 Revenue Management System (G3 RMS), the industry's most widely used revenue management solution, to maximise revenue growth and boost competitiveness.

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Hospitality Social Media Marketing News

It's just been two weeks since we sent our last social media update newsletter, and so much has already changed. Keep reading to see what these changes mean for hotels and resorts in the hospitality industry, and don't forget to keep an eye out for biweekly updates moving forward! We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry.

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Wyndham Hotel Group Unites its Family of Hotel Brands under One Powerful Name

Starting today, 12 Wyndham Hotel Group brands - including iconic names such as Super 8, Days Inn and Ramada - are adding the powerful \"by Wyndham\" suffix to their names. Unveiled in front of thousands of its franchisees at the company's Global Conference, the plan to unite its signature lodging brands under the Wyndham banner is one of the largest name changes in the industry's history. Brands adding the \"by Wyndham\" hallmark are Super 8, Days Inn, Howard Johnson, Travelodge, AmericInn, Baymont, Ramada, Ramada Encore, Dolce, Dazzler, Esplendor, and Trademark - representing 7,074 properties across the globe. The move not only unites the Company's diverse hoteliers under a common mission and name, but is also expected to favorably impact guest trial and brand awareness throughout the Company's portfolio. \"As the leader in midscale and economy lodging, the Wyndham name has become synonymous with making hotel travel possible for all,\" said Barry Goldstein, Wyndham's executive vice president and chief marketing officer. \"This new designation for our brands is a celebration of the accomplishments we've made in our mission to make travel possible for everyone, revolutionizing Wyndham Rewards and elevating our brands through a laser focus on quality, technology, and sales and marketing.\" Beginning April 16, the updated brand names and logos will appear across Wyndham's digital placements from brand websites to mobile sites and third-party listings. Hotel owners in North America may immediately begin placing orders for their new signs today. The updates will progress around the world with an expected completion date of December 2022. The \"by Wyndham\" cross-branding initiative represents a further evolution of the Company and its brand portfolio leading up to its spin-off as a pure-play hotel franchising and hotel management company (Wyndham Hotels & Resorts, Inc.), which is scheduled to occur later this quarter. Wyndham's Wingate, Microtel, Hawthorn Suites and TRYP

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HD and Hilton Partner on Design Challenge

Hospitality Design Group has partnered with Hilton on the Box, a one-of-a-kind design competition that in January, challenged 12 top design firms to create the ultimate luxury guestroom in 24 hours. The winning concept, from Toronto-based Chapi Chapo Design in collaboration with the two dozen sponsoring manufacturers, will make its debut on the show floor at booth #1883 during HD Expo, May 2-4 at the Mandalay Bay Convention Center in Las Vegas.

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Woodside Hotels Undergoes Rebrand and Emerges as Woodside Hotel Group

California's leading operator of independent luxury hotels, restaurants and spas, announced it has rebranded toWoodside Hotel Group. Formerly known as Woodside Hotels, the company has introduced a new logo and a new name as it enters its 46th year in business. The move comes on the heels of the group's most recent announcement of adding Harvest Inn in St. Helena to its portfolio of managed hotels and resorts.

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New Feature Rollup in AirGain to offer better control to Airlines on Rate Parity

RateGain Technologies today announced the introduction of key powerful features to its recently launched real-time airline pricing intelligence tool, AirGain. The 2.1 release would enable the airline industry to gain complete and in-depth price intelligence on parity violating instances.

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Panel Will Explore Ways to Sell Function Space and Maximize Revenue

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host a panel discussion next week to explore the emerging role of inventory managers and function space analysts and how they can partner more effectively with sales, catering and revenue managers to maximize hotel and convention function space inventory to increase revenue.

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EU launches European Capital of Smart Tourism

On the initiative of the European Parliament, today the European Commission launches the European Capital of Smart Tourism to recognise outstanding achievements in smart, innovative, sustainable and inclusive tourism by European cities.

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Nor1, Inc. Acquires Stay Delightful to Further Enhance its Ability to Engage and Interact with Hotel Guests In Real-time Throughout the Reservation Lifecycle

Silicon Valley Nor1, Inc., the leader in hospitality upgrade, upsell, and merchandising technology, today announced that it has acquired Stay Delightful, a messaging-based guest service and ancillary revenue generation platform for the hospitality industry.

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KViHotel Deploys ASSA ABLOY Hospitality Mobile Access Solution for Convenient Keyless Guestroom Entry

ASSA ABLOY Hospitality, innovator of security technologies for the hospitality industry, announces the successful implementation of several of its advanced security and access solutions at KViHotel in Hungary. Located in Budapest, KViHotel has implemented ASSA ABLOY Hospitality Mobile Access, VingCard Allure electronic door locks and the Visionline software platform to maximize security and enhance the overall guest experience. The new 40-room property is among the first smart hotels in Europe to offer a complete mobile experience through the use of its mobile app, TMRW Hotels, which as an ASSA ABLOY Hospitality certified partner includes the added feature of Mobile Access keyless entry.

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Infor EzRMS Mobile App Enables Revenue Management on the Go

Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor EzRMS Mobile as part of the company's overall portfolio of Hospitality Revenue Management Solutions. The application, available through Google Play Store and Apple App Store, enables users to stay on top of their business by providing critical information on mobile devices. It provides the right information at the right time so hoteliers can analyze trends and make pricing decisions on the go.

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Intelity to Host Voice Technology Webinar

Artificial Intelligence (AI) voice command technology is infiltrating the hospitality landscape, with guests eager to enjoy its conveniences and hoteliers ready to capture new revenues and boost operational efficiencies. In two weeks, Intelity will hold a webinar titled \"Say Hello to ICEvoice.\" Led by Chief Sales & Marketing Officer Gregg Hopkins and Chief Technology Officer Chris Grey, the online session will discuss how guests can use voice commands for requesting services and controlling the in-room environment, and how that translates into improved operational efficiency and revenues.

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Otrum brings one-step Chromecast authentication to the hotel guestroom

Otrum interactive TV solutions are fully Chromecast-enabled, allowing the guest to stream content from their own mobile devices to the in-room TV. Guests can access content from Netflix, HBO, YouTube and a 1000 more content rich applications.

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

TrustYou, the world's largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their online reputation by collecting online reviews. The study is available for free download.

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Enhance The Booking Sequence Infrastructure - Retain Your Guests!

FASTBOOKING and Serenata join forces to enhance hotel's direct booking with seamless connectivity all in one-stop. This collaboration will provide the hospitality industry with the best-in-class e-commerce and CRM solutions to drive qualified traffic to the hotels' website and to provide a memorable experience for every guest.

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Swiss-Belhotel International Among Top 10 Most Active Brands In KSA

An exclusive report by TOPHOTELPROJECTS for The Hotel Show Saudi Arabia 2018 has identified Swiss-Belhotel International among the top ten most active brands in the Kingdom. The group currently has five projects featuring over 1200 rooms under development in KSA.

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ALICE to Attend HITEC Amsterdam to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market

ALICE, the hospitality industry's leading operations platform, is officially launching in Europe and will be exhibiting its complete suite of hotel management and guest engagement products at this year's HITEC Amsterdam, April 11-13, at Stand 207. Click here to schedule a meeting with our team.

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HEDNA Releases Two Highly Anticipated New White Papers for Hoteliers

HEDNA, the Hotel Electronic Distribution Network Association, is pleased to announce the launch of two new white papers developed to help hotels leverage the plethora of content, diverse platforms, distribution channels and data to gain critical insights, optimize their distribution performance and operations. The insightful reports are a prelude to some of the topics that will be explored at the upcoming HEDNA Global Distribution Conference in Lisbon, Portugal.

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Horwath HTL Market Report: Wuhan, China - Upper-Tier Hotel Market

Gary Shao, from Horwath HTL, Shanghai, has produced the latest market report from China. Wuhan is the provincial capital of Hubei and the largest economy in central China. Given the city's rapid expansion powered by several major developments, the Wuhan hotel market is experiencing severe competition, coupled with a large number of new hotel additions expected to open in the near future.

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Do you know the factors that affect guest experience?

Customer experience is one of the most important factors affecting positive customer behaviour such as loyalty and personal recommendation. In the hospitality industry, customer satisfaction can provide hotels with major competitive advantages, which can directly lead to increase in profitability and growth. Hotel managers should consequently have a clear perception of the factors that provide positive guest experiences.

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Radisson Blu is Europe's largest upper-upscale hotel brand

Radisson Blu reconfirms its place as Europe's leader in upper-upscale hospitality with 186 hotels and almost 45,000 rooms in operation - according to the latest ranking by MKG Hospitality-ON. Radisson Blu has maintained this leading position since 2010.

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The Hotel Guest Rating Leaders Are Two Familiar Brands [Download Chain Report]

Experts and industry watchers recently conducted a survey aimed at benchmarking the customer satisfaction from throughout 20 hospitality companies, and the top names are two companies that are likely very familiar to anyone within the hospitality industry: Marriott and Holiday Inn Express.

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Leo Messi named as World Tourism Organisation Ambassador for Responsible Tourism

Considered by many the best football player of all times, Lionel Messi joins the World Tourism Organization to promote the value of responsible tourism. The UNWTO Secretary-General, Zurab Pololikashvili, appointed Messi as UNWTO Ambassador for Responsible Tourism this Saturday at Camp Nou in Barcelona, after the match F.C. Barcelona - Leganes.

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Vizergy Launches New Custom Website for Neighboring Hotel, One Ocean Resort & Spa

Vizergy, the leading intelligent digital marketing solution provider to the travel and hospitality industry, is pleased to announce the launch of One Ocean Resort & Spa, Northeast Florida's only artfully-inspired boutique resort's new website (OneOceanResort.com).

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German consumers ready to spend on leisure travel in 2018

The German economy and consumer is in excellent shape in early 2018 and that means increased spending on travel in the world's third largest outbound market says EyeforTravel's new German Travel Consumer 2018 report, a free excerpt from which is available now.

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Amusement parks jump to the front of the line with green energy - JLL Real Views

Solar-charged rollercoasters, wind-powered Ferris wheels and other renewable-powered attractions could become business as usual for the amusement parks of the future.

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European HSMAI initiative to go global with Mike Leven onboard

-For many years HSMAI in Europe has nurtured plans for the Winning for Customers The Service Pledge concept, an initiative made to improve the quality of service and to assist companies and organizations to develop their Service Pledge internally and externally, to increase pride and satisfaction among employees and thereby contributing to increased profitability, says HSMAI Region Europe President and CEO Ingunn Hofseth

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TEFAF announces partnership with Raffles Hotels & Resorts - Acclaimed luxury brand to serve as lead sponsor of TEFAF New York spring 2018

TEFAF, the not-for-profit foundation that organizes three Fairs internationally, TEFAF Maastricht, TEFAF New York Fall and TEFAF New York Spring, has announced that Raffles Hotels & Resorts, an award-winning, luxury hotel brand, is the lead sponsor for the second edition of TEFAF New York Spring, May 4-8, 2018 at the historic Park Avenue Armory.

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AccorHotels Signs Strategic Agreement with Mantis Group

AccorHotels has today announced a strategic partnership with the South Africa-based Mantis Group, a collection of award winning, privately owned, managed and branded five star properties and lodges located around the world, across all seven continents. From boutique hotels, eco lodges, game reserves and luxury houseboats to adventure tourism as well as a bespoke tour operating division, the agreement reinforces AccorHotels as a leader in curated one-of-a-kind experiences and resonates with the Group's conservation platform with Planet 21.

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Hotel Professionals to Grab Revenue by the Horns at HSMAI’s ROC Americas in Houston

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HSMAI Region ROC & DOC

We are getting excited to welcome Steven Bartlett to the#HSMAIEuropeROCDOC2018! Steven is the 25-year-old CEO of The Social Chain Group and will be enlightening us on what is next for #socialmedia and how to stay ahead of the curve this year!

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HFTP Launches New Multi-Event Mobile App for Upcoming 2018 Conferences, Including the Upcoming HITEC Amsterdam

Gearing up for the first Hospitality Industry Technology Exposition and Conference (HITEC) of 2018, event producers Hospitality Financial and Technology Professionals (HFTP) is excited to announce the launch of this year's \"HFTP Events\" mobile app. The HFTP event 2018 mobile app is home to all the information attendees and exhibitors will need for HITEC Amsterdam, HITEC Houston and Annual Convention this year, with information coming available as the event nears. Available now for download from the iTunes Apple Store and Google Play, the app will serve as a comprehensive guide for information on education sessions and exhibits while also providing social feeds and in-app correspondence capabilities for exhibitors and attendees.

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Affluent Consumers in 2018: Demographics and Spending Habits - MDG

While the cliche of wealthy consumers may be that of living a life filled with trust fund-fueled spending sprees, the reality is often much different. Newly published research from eMarketer on affluent Americans reveals the makeup and behaviors of this segment are nuanced and complex. Specifically, the demographics and spending habits of the group vary significantly from how they're often portrayed. Here are some of the key insights from the report, which was based on a range of sources, including U.S. government data and recent surveys:

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

TrustYou, the world's largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their online reputation by collecting online reviews. The study is available for free download.

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Mandarin Oriental Launches Fans of M.O.

Mandarin Oriental Hotel Group has launched a loyalty program intended to elevate guest experience and recognition, Fans of M.O. The program offers privileges designed to surprise and delight when guests stay at properties around the world.

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All Eyes On Summer Travel 2018

Skyscanner.com, the global travel search engine, is helping travelers shift gears and start thinking about their well-deserved summer vacation. Skyscanner collated and analyzed data from its more than 60 million monthly users to determine the domestic and international destinations that are getting the most attention this year, the top destinations with price drops, the cities boasting some of the best hotel deals, and the best day of the week to book your travel.

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Anchors Aweigh! Accomplished Meeting and Incentive Travel Executive Cherryl Brazier Launches Anchor Collection

Drawing upon a quarter-century of international executive experience in group, meeting and incentive sales, Cherryl Brazier has founded Anchor Collection- a hotel, destination and venue representation company.\"Anchor Collection specializes in the outbound meeting and incentive market, offering targeted representation based on the very strong relationships and connections I have built over 25 years with companies who book group travel worldwide,\" Ms. Brazier said. She has launched her boutique representatio n company with Pacific World, a destination management and event management company operating in 40 countries and more than 100 destinations.Prior to founding Anchor Collection, Brazier was with Carlson Rezidor Hotel Group for eight years as director-global sales, where she oversaw meeting and incentive sales for a collection of 400 hotels worldwide. Previous positions include global director of group and incentive sales with Millennium Hotels and Resorts; director of group, meeting and incentive sales at Thistle Hotels; and senior marketing executive with the British Tourist Authority in Los Angeles. Based in Redondo Beach, California, Anchor Collection conducts sales across the U.S., with particular emphasis on the West Coast. \"I am getting the word out about Anchor Collection to clients and companies I have worked with in the past, generating a lot of excitement for my new venture,\" Brazier said.A member of SITE since 1996, she has served on the organization's International Board of Directors, including as vice president; the Southern California Board of Directors; and in 2007 as chair of SITE's International Conference. She has also been a member of MPI since 1996 and has served on the U.K. Board of Directors. She attended the Leeds Polytechnic School of Hospitality Management in the U.K., achieved the SITE Certified Incentive Specialist (CIS) certification, and was awarded the Sustainable Event Professional Certification from the Green Meetings Industry C

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Red Roof Announces Debt-free Education Employee Benefit Program

In support of the American Hotel & Lodging Association (AHLA), Red Roof is partnering with Pearson, the world's leading education company, to create the Learning Pathways Program, providing debt-free education to its employees. The leading economy hotel chain will give away 100 scholarships in 2018, covering tuition, registration fees, books and school supplies.

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TRS Hotels Pioneers New Hotel Technology

TRS Hotels, the luxury adults-only brand of Spanish hotel company Palladium Hotel Group, is pioneering new hotel technology that offers guests a range of services at their fingertips. Cutting out the middleman by allowing visitors to speak directly to their butler, housekeeping, the hotel's restaurants or transportation service via a dedicated online portal, TRS Hotels' technology offers a new level of service and the ultimate convenience for hotel guests. The unique portal can be accessed from any smart phone, tablet or laptop while connected to the hotel's WIFI. The technology is currently in use at TRS Yucatan Hotel, which reopened in December following extensive renovations.

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Radisson Hotel Group Launches Global Partnership With SOS Children's Villages

Radisson Hotel GroupTM, today announced at its Americas Business Conference in Orlando, Fla., a new global partnership with SOS Children's Villages, the world's largest not-for-profit organization dedicated to building loving, stable families for orphaned, abandoned and other vulnerable children. Radisson Hotel Group aims to have its 1,100 hotels in operation sponsor the upbringing and education of at least one child per hotel and help establish meaningful local relationships with SOS Villages worldwide.

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Check In, Workout: W Hotels Launches Fuel Weekends Fitness and Wellness Experiences That Give Guests All They Need To Detox. Retox. Repeat.

Sweat it out. Soak it in. W Hotels Worldwide today announced the next iteration of the brand's unique take on fitness and wellness, FUEL weekends by W Hotels. By enlisting high-energy fitness experts to act as weekend workout guides - including Jason Wimberly, Joe Holder, Ashley Guarrasi, and Tara Stiles - W Hotels is launching next level, energy-soaked workout getaways in some of the most vibrant and inspiring destinations in the world. Kick box, then kick it up a notch. Work up a sweat, then party down. This is how W feeds guests' passion for staying in shape, in style.

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Hotel Professionals to Grab Revenue by the Horns at HSMAI's ROC Americas in Houston

The Hospitality Sales and Marketing Association International (HSMAI) will help hotel revenue management executives \"grab revenue by the horns\" June 19-20, 2018, at its Revenue Optimization Conference (ROC) Americas in Houston, Texas. The event, the largest gathering of revenue optimization professionals in the industry, will be co-located with HITEC 2018.

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Amara Hotels & Resorts Selects Duetto as Revenue Strategy Partner

Amara Hotels & Resorts has partnered with Duetto, hospitality's only Revenue Strategy Platform, to implement two of the company's cloud applications for greater collaboration and more data-driven pricing and distribution decisions across Amara's hotel group.

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The Hotels Network forges ahead with new growth, defining latest category in hotel marketing and sales tech

Innovative hotel technology company The Hotels Network, has today announced it has successfully closed a new funding round of $3.7M drawing in leading investors from Europe and the US to be part of its growth story. The round was led by Seaya Ventures with the participation of SeedRocket 4Founders. Existing investors include US fund NFX.

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Concierge at your Fingertips: ALICE Partnered with Forbes Travel Guide to Bring First Text Messaging-Powered Concierge Service to the Forbes Luxury Summit

ALICE, the hospitality industry's leading operations platform, partnered with Forbes Travel Guide during their annual Luxury Summit, to create the event's first text messaging-powered concierge service. By offering the Summit's hundreds of attendees concierge service at the push of a button, ALICE demonstrated just how convenient and compelling text messaging with hotel staff is as a way to deliver a superior guest experience.

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Wyndham Strengthens Trademark's U.S. Footprint with Latest Additions

Raising the sought-after Trademark Hotel Collection flag at nine new U.S. destinations, hospitality giant Wyndham Hotel Group is ushering in more of its soft brand's unique hospitality flair coast to coast. The latest additions in New York City, California, Ohio, Utah, Louisiana, Nebraska and Vermont more than double the brand's U.S. portfolio to 15 hotels and more than 2,000 rooms.Launched last year, Trademark is a collection of upper-midscale-and-above hotels with fiercely independent spirit and individuality. It's the first soft brand geared to independent hoteliers with landmark three- and four-star hotels designed for everyday travelers seeking unique accommodations. Globally, nearly 70 hotels currently don the Trademark banner.\"Trademark offers entrepreneurial hoteliers a unique opportunity to tap into a hospitality mega-network without sacrificing their hotels' distinct character and authenticity, which draws travelers through their doors,\" said Chip Ohlsson, executive vice president and Chief Development Officer, North America. \"The surge of owners joining the Trademark family is testament to their desire to be part of something greater, as well as to Wyndham's steadfast commitment and track record of delivering for its owners.\" Demand for soft-branded hotels continues gaining momentum in 2018. According to Smith Travel Research, last year's soft branded occupancies topped 66 to 70 percent - the highest in occupancies - compared to 62 to 67 percent for hard brands and 63 percent for independent properties. The newest Trademark additions offer everything from downtown city escapes to mountain adventures, while delivering authentic experiences at affordable price points.

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NYUSPS Tisch Center for Hospitality in Collaboration with Hospitality Financial Technology Professionals (HFTP) to Develop Joint Program for Students to Receive Professional Certification

The NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism signed a memorandum of understanding with Hospitality and Financial Technology Professionals (HFTP), a nonprofit association that is recognized as the spokes group for the finance and technology segments of the hospitality industry. The agreement between the two organizations will create a joint program featuring a newly designed, 14-week class that helps Tisch Center undergraduate and graduate students become more involved in HFTP initiatives.

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Dusit International introduces new hotel brand for millennial-minded' travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has introduced ASAI Hotels, a distinctive new brand designed to link curious, millennial-minded travellers with authentic local experiences in vibrant cities and resort destinations worldwide.

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Choice Hotels Award-Winning Loyalty Program Launches Spring Promotion

Choice Privileges, the award-winning loyalty program from Choice Hotels International, Inc. (NYSE: CHH), launched a new promotion today called Book. Stay. Repeat. From April 2 to May 25, 2018, two separate stays can earn Choice Privileges members enough rewards points to redeem for a future free night at more than 1,000 Choice Hotels properties worldwide, or bring members closer to a complimentary night at over 4,500 more properties. Additionally, there is no limit to the number of free nights members may earn during the promotion.

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Best Western Hotels & Resorts Goes Behind The Brands With A Closer Look At Best Western Premier

On the heels of Best Western's launch of \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is inviting travelers to explore what it means to live the Premier Life. Best Western Premier is one of Best Western Hotels & Resorts' most exclusive offerings, which brings a notably refined and elegant travel experience to today's discerning travelers. With 120 locations across the globe and 50 more in the pipeline, the upscale brand is designed for business and leisure travelers seeking first-rate amenities, superior accommodations and exceptional service.

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Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam

Next week, Intelity will showcase its award-winning mobile and in-room technologies at HITEC Amsterdam. For the first time, European hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #166 at the RAI Amsterdam Convention Center, April 11 to 13.

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How to enhance pre-arrival guest experience in easy ways using hotel technology

If you're already a part of the hospitality industry, you'd know the importance of creating a seamless guest arrival experience. A hotel's guest experience begins even before one arrives on your property. Personalization of a guest's experience is no longer an option. You need to make the move now to be a step ahead of the competition.

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Omnichannel marketing in the hospitality business

Omnichannel is a term online marketers know for a while now. Especially in the B2C market Omnichannel marketing is 'hot' but it has also found its way to B2B businesses.

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Active Travelers Boost Austrian Tourism | tourism-review.com

Lounging and doing nothing is usually not on the agenda for holidaymakers in Austria. Anyone who spends the holidays here wants to be active. According to experts, in no other country in the EU is sport such an important factor for employment, growth and prosperity as in Austria. Active travelers are thus an important group of visitors for the Austrian tourism sector.

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Private Data Are Highly Precious For Tourism Industry | tourism-review.com

Modern tourism industry promotion is based to a great part on analyzing available data about potential travelers and customers. The private data stored by Facebook naturally are quite attractive to many companies.

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Must Love Planes: Airport Hotels That Slay | forbes.com

You've seen themaspiring passengers stuck in airport limbo, curled up on the edge of a busy corridor trying to catch some z's or turning a row of uncomfortable chairs into a makeshift bed for all to behold and hopefully not spill coffee on. Maybe a flight was cancelled or owing to a misconnect they're temporarily terminal-bound. While a layover of eight or nine hours doesn't automatically justify a stay in an airport hotel, sleeping in airports isn't best practices for any global traveler. What's more, airport hotels don't have to be depressing: there are some I'd stay in even if I didn't have a flight to catch. Hear me out.

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Suites For Kids At Shangri-La Hotel Singapore Are Not To Be Believed | forbes.com

The Shangri-La Hotel, Singapore is taking its luxury family experience to another level. The hotel is now offering a variety of guest rooms, suites and play spaces---geared toward families with children. The rooms and play areas are a veritable Shangri-la for the hotel's youngest guests.

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Las Vegas Hotel and Casino Hit the Operations Efficiency Jackpot When Using ALICE Staff

New York, NY Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE's housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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From Dreaming to Booking Part V: The Experiencing Phase

This article is the final contribution in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments throughout every stage of the travel planning journey to increase direct bookings. This article focuses on the fourth stage of travel planning: the experiencing phase.

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HFTP to Develop Joint Program for Students of the NYU School of Professional Studies

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce the joint development of a new program with the NYU School of Professional Studies (NYUSPS ) Jonathan M. Tisch Center for Hospitality and Tourism, which provides the students with the opportunity to prepare for their HFTP Certified Hospitality Technology Professional (CHTP ) designation.

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March

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Do You Have a Sexual Harassment Scandal Looming?

Batali, Besh, Bourdain, Colicchio. Big names in the restaurant business are talking about rampant sexual harassment, either by admitting to it or calling out others for it. Hotels have fared no better, with mainstays like Omni, Marriott and even luxury grande dame The Plaza Hotel all facing lawsuits, among countless others.

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[Infographic] Influencer Marketing Tools Guide

If you're spending hours and hours searching for influencers and putting together campaigns manually, only to miss some majorly important details, stop. There are tons of companies out there (at least 200), producing a variety of influencer marketing tools that streamline the process, saving you money, time and pain. Here's a look at some of the key influencer marketing tools that will help your campaign, plus why and how they'll help you out.

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[Infographic] Hospitality Marketing in 2018: 5 Digital Trends to Watch

With the continued growth of online platforms and the popularity of mobile devices, the world of hospitality marketing is forever evolving. These digital trends and shifting U.S. demographics are influencing the way users find, research, and book accommodations. This presents a challenge for hospitality marketers, who must keep up with the rapidly changing landscape to shape their digital strategies.

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UNWTO Secretary General meets Prime Minister of Kazakhstan to strengthen cooperation

The Secretary-General of the World Tourism Organization (UNWTO), Mr Zurab Pololikashvili, paid an official visit to Kazakhstan where he discussed with national authorities the Kazakh Tourism Strategy 2030.

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Is A/B testing dead?

Our latest report tackles the most overused term in digital marketing: A/B testing.

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Record Attendance at HSMAI Digital Marketing Strategy Conference 2018

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The KODO Launches KEYPR as Exclusive Guest Experience Technology Partner

KEYPR, the leading hospitality technology company whose cloud-based platform integrates an end-to-end hospitality experience for guests and staff through embedded and mobile devices, announced today that CGI Strategies' newest luxury residential property, The KODO, has deployed its expansive hospitality platform.

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Indian dreams in 25Hours Hotels' Paris location

A new property by trendsetting hotel brand 25Hours in Paris will take its cues from India in its design and concept. Located in an Indian neighbourhood near Gare du Nord, the hotel will be 25Hours first hotel outside German-speaking countries in Europe. We find out more about 25Hours expansion and its connection to the Indian market.

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PolyU Study Finds Right Audience Critical for Destination Marketing Mini-movies

Destination marketers interested in how to produce effective mini-movies to market travel destinations need to ensure that they target the right audience, according to BSc graduate Tianyi Gong and Dr Vincent Tung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published research paper, the researchers observe that mini-movies are an increasingly popular and effective form of advertising, but many current efforts are missing the mark. In some circumstances mini-movies may actually have the opposite of the intended effect on the destination's image.

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How to work with an influencer

Alex Vizeo shares his thoughts on the experience and gives us an insider's view of his collaboration with the ibis Family for the Snap'Eyes by ibis operation.

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HITEC Amsterdam 2018 Entrepreneur 20X Participants and Judge's Panel Announced

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups and expert judges panel that will participate in Entrepreneur 20X (E20X) at HITEC Amsterdam next month. All registered HITEC attendees are welcome to attend the action-packed pitch competition taking place on Wednesday, 11 April 2018 beginning at 14:30 in the RAI Amsterdam Convention Centre.

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Volara forms strategic alliance with Adcomm TV to provide voice enabled interactive concierge services for hotel rooms nationwide

Adcomm TV, a Leading National Authorized Dealer for DIRECTV for Business, IPTV, HSIA services, and Samsung for business Platinum Level Channel Partner for the Hospitality and Healthcare Industry, and Volara, the voice hub for the hospitality industry, have partnered to bring the power of voice-based guest engagement to hotel rooms across the country.

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Fontainebleau Miami Beach Seeks Fido's Furever Home With New Internal Pet Adoption Program

Kicking off 2018 with a focus on the community, Fontainebleau Miami Beach launches Bleau Adopts, a new pet adoption program that connects team members to animals in need. Spearheaded by Brooke Soffer, Vice President of Retail for Fontainebleau, the program aims to inspire a new approach to finding homes for pets by introducing adoption options to families who might not have considered the route or are looking to learn more about the process.

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Tru by Hilton Expands Presence Across the South with Three New Properties

Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is increasing its presence across the South with three new property openings in Little Rock, Arkansas; Meridian, Mississippi and Louisville, Kentucky. Tru by Hilton is committed to meeting the needs of both owners and guests by delivering a consistent product that doesn't sacrifice a quality experience over price. These three properties join six properties currently open in the southern region of the U.S., with nearly 30 additional properties expected to open in the South this year.

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Travel and Hospitality Tech Innovator Felix Laboy Joins NAVIS Advisory Board

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced that industry visionary Felix Laboy has joined its board. Laboy joins an elite advisory team which includes Tom Gonser, founder of DocuSign, and Sanjay Dholakia, former Chief Marketing Officer of Marketo.

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Modern leaders, forward-thinking investors and bold new hoteliers take centre-stage at annual hotel investment event

The Arabian Hotel Investment Conference 2018 (AHIC) will provide unique insights into modern leadership, forward-thinking investment and new operating models via a stellar line-up of speakers confirmed for the annual gathering for the Middle East's hospitality investment community.

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Snow and Mountain Tourism faces the challenge of adapting to change

The 10th World Congress on Snow and Mountain Tourism (Andorra, 21-23 March 2018) highlighted the need to adapt tourism accommodation to the expectations of today's customers and to increase the quality of the traveller's experience, while identifying knowledge management and hospitality culture as keys to success.

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The Latin American Traveler Report

While regional differences and language factor into the uniqueness of the Latin American traveler, the 6 mega-trends identified in this report are defining what these consumers expect from brands.

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Best Western Hotels & Resorts Goes \"Behind the Brands\" with a Closer Look at Best Western Premier

On the heels of Best Western's launch of \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is inviting travelers to explore what it means to live the Premier Life. Best Western Premier is one of Best Western Hotels & Resorts' most exclusive offerings, which brings a notably refined and elegant travel experience to today's discerning travelers. With 120 locations across the globe and 50 more in the pipeline, the upscale brand is designed for business and leisure travelers seeking first-rate amenities, superior accommodations and exceptional service.

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Newport Hospitality Group Selects Broadvine to Optimize their Portfolio Performance

Broadvine, a leader in financial performance management software, announced today that it is implementing its cloud-based application to optimize hotel profitability for Newport Hospitality Group, one of the premier hospitality management groups in the Eastern United States.

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The Rainmaker Group Kicks Off 2018 with Record-Setting Performance

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it has kicked off 2018 with record-breaking performance and growth. In January alone, the company experienced a sales increase of 187 percent year-over-year. In addition, the company's service revenue, which includes pricing services and revenue best practices consulting, showed an increase of 107 percent.

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Expedia, Inc. Announces Name Change to Expedia Group, Inc.

Expedia Group, Inc., formerly Expedia, Inc. today announced that it changed its corporate name from \"Expedia, Inc.\" to \"Expedia Group, Inc.\" The stock will continue to trade on Nasdaq under the EXPE ticker symbol.

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The West Coast's Largest Digital Travel Summit to take place in just two weeks at Hotel Nikko San Francisco!

Attendees confirmed in the last week include Hyatt, TripAdvisor, Expedia, Fairmont, Hilton San Francisco, Accor Hotels, Kiwi Collection, Tourism Vancouver, Booking.com, Viceroy Hotel Group, Turkish Airlines, Diamond Resorts International and many more.

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Nobu Hotels is on Pace to Open 20 New Properties by 2020

Nobu Hospitality currently has seven hotels open and readied for guests, and in the course of this year and next, the chic hotel company plans to open eight more. All told, Nobu has set a pace that will see the group open 20 Nobu properties globally by the year 2020.

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SEH United Hoteliers makes the move to digital with its hotels

As Europe's leading multi-brand hotel cooperative group, SEH United Hoteliers is embarking on a digital transition to better meet clients' needs and offer a unique experience in its 600 hotels. Having embraced the deep-set changes currently shaking up the hospitality industry, the Group decided to revolutionise its practices in a very different way to the techniques currently used by other hospitality and travel professionals: working in total synergy and partnership with the Group's independent hotel members.

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These Trends Are Shaping the Hotels and Hospitality Industry | travelpulse.com

HKS may not exactly be a household name, but the architecture and design firm's long and impressive list of hospitality projects certainly includes many hotel brands fitting that description.

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Venice Travel Tips? This Luxury Hotel Concierge Tells All | forbes.com

Venice is a tiny gem and Venice is a universe: 118 islands, 160 canals, 447 bridges and an unspecified number of dreams. Love it or hate it, there is no other place like it and there's no denying that Venice has not just centuries of history behind it but an air of mystery about it. I've always thought of Venice as the ultimate movie star: glamorous, secretive, perhaps a little vain but always primed to give a command performance.

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OpenTravel Alliance VHack - Online hackathon to enhance the experience for the connected travel consumer

OpenTravel is hosting a series of virtual hackathons, with the first hackathon taking place in March. Unique cross vertical challenges focusing on interoperability will be presented to the developers. Along with other prizes, the winner of the hackathon will have the opportunity to have their application presented at the OpenTravel Advisory Forum in Amsterdam. If you are interested in providing your APIs which use OpenTravel messaging, or in sponsoring the event, please email Sandy Angel at sandy.angel@opentravel.org for more information.

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Hospitality Social Media Marketing News Issue #1

Welcome to the first issue of Hospitality Social Media News, where we cover what just happened in social media and what it means for the hospitality industry. Marketing tactics are ever-changing, but social media is on another level. New features, changes, and updates to the algorithms happen so fast that it's easy to miss them. We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry.

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Top 4 Ways to Negate the Effects of the New OTA Accounting Standards

Background: Effective January 1, 2018, several new accounting standards became mandatory for the hospitality industry in the U.S. The most important of these standards concerns revenue recognition, and more concretely how hotels recognize revenues from online travel agents (OTAs).

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HFTP Announces Exclusive CIO/CFO Event Sponsorship Agreement with Fourteen IP at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit and producers of the Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive CIO/CFO event sponsorship agreement with Fourteen IP Communications Ltd at the upcoming HITEC Amsterdam 2018. The invitation-only event that brings together CIOs and CFOs from leading hotel and hospitality companies from across Europe will take place on 11 April to kick-off HITEC Amsterdam, which is taking place from 11-13 April at the RAI Amsterdam Convention Centre.

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Join HSMAI Region Europe in Amsterdam on 10 and 11 April!

Hospitality Financial and Technology Professionals (HFTP) and HSMAI Region Europe, the Hospitality, Sales and Marketing Association International, are pleased to extend their partnership and co-locate their european activities again in April 2018. HSMAI Region Europe will co-locate its Revenue Optimization Conference (ROC) and its Digital and Distribution Optimization Conference (DOC), as well as their other events with HFTP's HITEC Amsterdam - and we would very much like to see you there!

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Significant industry changes highlighted in the Cleartrip 2017 Travel Insights Report

The online travel sector in the GCC grew 9% in 2017, reveals Cleartrip, the leading mobile and online travel company in the Middle East, in its 2017 Travel Insights Report. The report, which derives insights from the company's proprietary data and the data from over 400 partner airlines, also showed that mobile bookings in Saudi Arabia jumped 116% during the year.

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Hotel Marketing Ideas: The Definitive Guide

It's no secret that digital marketing has become a massive industry over the past decade or so. When it comes to the hospitality industry, and marketing a hotel, this is particularly true. As more travellers make buying decisions online and brands like Airbnb receive 88 million visits a year, it's become more important than ever before for hoteliers to have a clearly defined marketing plan. That means handing over your social media responsibilities to the nearest member of staff isn't going to cut it. Travellers have become very discriminating over the brands they do business with. Today, drawing up a clear marketing plan and with clearly defined platforms that you're going to use to communicate with your target audience is vital if you want to grow your brand online. Yet even if you get your brand seen by your target audience, you still need them to take action. The strategy for doing this is simple...

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Hospitality Innovator David Bowd Of Salt Hotels And Istar Launch Third Installment Of Salt School, A Free Hospitality Training Program For Locals

In preparation for the summer reopening of Asbury Lanes, iconic 1960s bowling alley-turned music venue, Salt School will be re-introduced to the local Asbury Park community for its third year. The vigorous hospitality training program created by David Bowd of Salt Hotels in partnership with Master Developer, iStar was conceived with the goal of giving anyone in the community - of any background, experience-level, age, race, and orientation, the opportunity to receive training by the best in the business, for free.

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Omni Hotels & Resorts Kicks Off The Next Installment Of Its Omni Originals Program With Morel Mushrooms

During the month of April, guests at Omni Hotels & Resorts can enjoy the latest rendition of the Omni Originals culinary series which will showcase morel mushrooms as the cornerstone of this installment's menu. The program, which launched in 2017, is set to surprise and delight guests' palates through innovative dishes and cocktails.

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Ascend Hotel Collection Robust Growth Focuses On Major Markets

The Ascend Hotel Collection, by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, continues to rapidly expand with a specific focus on top markets. The world's first and largest soft brand is coming off one of its most successful years in 2017 by opening 56 hotels globally, and there are now more than 250 properties open or in the pipeline. Ascend has strengthened its presence in high barrier-to-entry and popular markets with the recent additions of best-in-class, independent upscale properties in San Francisco, Hawaii and Miami. The brand will also be adding several properties in Brooklyn to its portfolio.

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The Mobile Booking Trends Of Luxury Hotels

Global smartphone usage topped 2.3bn in 2017. Based on an estimated world population of 7.6bn, that's over 1 in 3 people who now own one. Usage figures continue to grow steadily, over a decade after the release of the original iPhone, as this chart showing smartphone users (in billions) illustrates;

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How Hilton Uses Formula One To Drive Bookings | forbes.com

When Formula One auto racing's season-opener in Australia gets under-way this weekend the eyes of the world will be on it. One sponsor has less reason to be worried about the outcome than the others.

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OpenTravel Hosts Series of Virtual Hackathons, With the First Taking Place Now!

OpenTravel Alliance (OpenTravel) is hosting a series of virtual hackathons, with the first taking place now. Register and submit your web-based application until April 8, 2018. The online event, sponsored by LinksRez, is designed to enhance the experience of the connected travel consumer.

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dormakaba White Paper: Steps to Deliver a 21st Century Mobile Access Experience

dormakaba, the provider of Saflok and Ilco electronic locks, announced its new white paper detailing why mobile access is becoming essential to property success and how operators can deliver it. The paper, \"Guests Demand a 21st Century Stay: Secure Mobile Access Unlocks Your Competitive Edge,\" reviews the accelerating mobile use in travel, and explains what goes into seamless property mobile access control system delivery. Click here to download the mobile access control system implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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Rainmaker VP to Speak at Tribal Casino & Hotel Development Conference

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Angie Dobney, vice president of casino and gaming sales, will be a featured speaker at the 11th Annual Tribal Casino & Hotel Development Conference. The conference will be held March 26-27 at the Pechanga Resort & Casino in Temecula, Calif. Rainmaker is a gold-level sponsor of the event.

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Beekeeper to Showcase Hospitality's Most Innovative Technology' at AAHOA Convention

Next week members of the Asian American Hotel Owners Assn. can experience hospitality's \"most innovative technology\" at the AAHOA Annual Convention & Trade Show, to be held March 27 to 30 at the Gaylord National Resort & Convention Center in National Harbor, Md. The Beekeeper digital workforce platform, considered to be the best employee app in the industry, will be on display in Booth #1075. With Beekeeper, hoteliers can exchange information, share property updates, and communicate best practices with front- and back-of-house hotel employees who don't sit at a desk or have a company email address. Beekeeper was honored with the 2018 TechOvation Award by Hospitality Technology Next Generation (HTNG) earlier this month.

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Independent hotel, The Durham, elevates revenue strategy with IDeaS' Continuous Pricing

In July of 2015, The Durham Hotel opened its doors for the first time as an independent hotel property; its historic building previously operated as a local bank for decades. Being in the heart of downtown Durham, NCamidst a revitalization, increase in market hotel inventory and pricing instability in the marketThe Durham Hotel saw the opportunity to change from a manual pricing system to an automated revenue management solution, continuing their efforts to maximize overall revenue opportunities.

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Travel Start-Ups Pitch to Industry Investors at EyeforTravel's 2018 European Start Up Awards

The start-ups will pitch their businesses in front of a panel of experienced investors on the 5th of June. They will be judged on their financial potential. The two best pitches will be chosen to present in front of the 500+ summit attendees, with the winner chosen through a live audience poll of the attendees. Applications will close on May 1.

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What does it take to inspect and rate the finest hotels, resorts, restaurants and spas?

When Su Gibson stepped down from her role as field evaluator for the Forbes Travel Guide last month, she knew it wouldn't be the end of her dedication to the improvement of service. \"Growing up on Hilton Head Island, hospitality has always been in my blood. I'm a true believer in the importance of providing excellent service to our local patrons and visitors. Our way of life depends on it.\"

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From Dreaming to Booking Part IV: The Booking Phase

By Margaret Mastrogiacomo, VP Strategy

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Oakwood Expands Oakwood Apartments Portfolio of Branded Properties

Oakwood Worldwide, the global leader in furnished and serviced apartments, is rapidly growing its portfolio of Oakwood Apartments branded properties in Asia with the portfolio's total inventory expected to nearly double to a total of 1,078 keys within the year.

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Deutsche Hospitality sends out a clear climate protection signal

On 24 March 2018, millions of people across the world will again be going \"lights out\" for 60 minutes as they take part in the World Wide Fund for Nature's (WWF) Earth Hour. Deutsche Hospitality will also once more be showing its support for the environment by sending out strong signals. The group's Corporate Office in Frankfurt and a number of hotels in Germany, Switzerland, Belgium, Egypt, Dubai and Oman will all be part of the campaign.

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Designing a World-Class CX Approach

Whether you are just starting your company's CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies, with real-world examples from a successful chain restaurant. 

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The Ivey's Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based, technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Ivey's Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Charlotte, North Carolina.

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Moxy Hotels Set to Bring More Opportunities for Play to New York City with Two New Hotels by End of 2018

Moxy Hotels, Marriott International's playful, experiential hotel brand for the next generation of travelers, expects to welcome two New York City hotels to its roster this year, bringing the brand to a total of three properties in the city by the end of 2018. Designed for both the young and the young-at-heart, Moxy made its Big Apple debut in September 2017 with the much-anticipated opening of Moxy Times Square. Moxy Downtown and Moxy Chelsea will fully embrace modern fun-hunting travelers with their spirit, style and affordable price points.

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Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting

Stoney Creek Hospitality wanted a new multi-property software system that would centralize operations for its 15 hotels. \"We needed to automate property management and easily collect and utilize property performance data and guest information from our hotels. The bottom line goal was to manage our chain better and provide intelligence to support more effective marketing. Maestro PMS property software delivers all this perfectly,\" said Holly Martin, Stoney Creek's Training and Development Manager. Stoney Creek's 15 properties extend across six states and offer a blend of modern lodge comfort, urban convenience and resort-style relaxation. Each has its own market and marketing challenges.

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Leonardo Worldwide Continues to Provide HotelREZ Hotels & Resorts with Digital Content Management Technology

Leonardo Worldwide Corporation today announced its renewed agreement with HotelREZ Hotels & Resorts (HotelREZ), which provides distribution, revenue, sales and marketing services and consultancy to independent hotels and small hotel groups in over 40 countries.

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10 Step Guide to Attracting the New Digital Traveler

Everywhere we turn, we are faced with 'new' new trends, new technology, new guest expectations. This constant evolution is as exciting as it is, at times, stressful for industry leaders hoping to stay ahead of the curve while helping to establish new and improved industry standards. At the heart of this on-going evolution exists the new aged digital traveler, and hoteliers' desire to understand better what they look for within their hospitality experience.

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Grace Hotels eyes luxury boutique expansion in EMEA, the Americas and Asia

Having entered its second decade, privately-owned Grace Hotels is now planning a significant period of growth. The award-winning luxury boutique hotel brand aims to have 30 more hotels open or under development in the next 10 years.

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TripAdvisor Reveals Top Destinations Around The World In 2018 Travelers' Choice Awards

TripAdvisor, the travel planning and booking site, today announced the winners of its Travelers' Choice awards for Destinations, recognizing travelers' favorite places around the world. This year, Paris is the global winner and New York City ranks number one in the U.S. for the eighth consecutive year.

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Boulevard Hoteis launches new hotel websites, grows online bookings almost 40% with SiteMinder

Online bookings are on the up for a hotel group located in one of Brazil's largest cities, only months after launching new hotel websites powered by the global hotel industry's leading cloud platform, SiteMinder. Boulevard Hoteis, which caters for both leisure and corporate travelers in the stunning metropolis of Belo Horizonte, Brazil, reports online bookings have grown 38 percent and the group is showcasing the best it has to offer for the first time.

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In Crete's Lappa, a Good Friday Summit Focuses on Cultural Values

On Thursday, April 5th Travel Massive Crete and the Cultural Association of Argyroupoli, in collaboration with the Parish of Argyroupoli, the Cretan Gastronomy Center, and the Municipality of Rethymno will host a unique summit \"Traditions: Powerful Tools for Rural Tourism Development.\"

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Why travel brands need to be preparing for a new payments landscape

An explosion is going on in fintech to cater to travellers and allow them to move money around more easily and pay seamlessly. Technological innovation, alongside cultural preferences, has led to a market where a customer might prefer to pay in cash, credit card, bank transfer, online payment, currency card, e-wallet or mobile app depending on where they hail from. Although this seems like a headache for travel brands, there is value to be mined from adapting to the payments landscape market-by-market according to The Death of Cash in Travel? report, which is free to download now.

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AccorHotels Take Off! 2018: What is the mobile hotel of your dreams?

For the past 6 years, students from all over the world have been invited to take part in a challenge which calls for both innovation and creativity. This year 300 teams will be asked to design the mobile hotel of your dreams. Inscriptions are now open!Take Off! is the worldwide student competition organized by AccorHotels. Since 2012, 6 editions have been successfully launched. Through their participation in the contest future professionals are assessed by AccorHotels experts as well as teaching staff from graduate schools!

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The Hotel Of The Future Is Coming | adage.com

Imagine this: You check into a hotel without speaking to a flesh-and-bones human, without using your phone, without doing anything beyond walking up to your room and getting your eyeballs scanned for entry. You click a button and are suddenly in the rain forest, toucans croaking in the distance as a nearby waterfall releases a relaxing mist with humidity you're able to adjust through your augmented reality command center. Or maybe you're more of a space enthusiast, and you prefer the weightlessness of the intergalactic. You walk into a hotel that rockets off the earth into space, where you're able to conduct your business dealings via hologram as you orbit the moon.

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Las Vegas resort fees: How a $25 room becomes a $65 room | usatoday.com

Planning a Las Vegas vacation? Better boost your hotel budget.

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Nor1 Welcomes Hospitality Industry Veteran Stuart Derricott as Director of Business Development, UK and Ireland to Expand and Strengthen Client and Industry Relationships in the Region

Nor1, the leader in hospitality merchandising technology is proud to announce and welcome Stuart Derricott as Director of Business Development for UK and Ireland. Mr. Derricott will be responsible for expanding adoption of the Nor1 Pricing & Merchandising Intelligence Platform and developing and strengthening relationships with hotel groups and Hospitality Industry partners in the region.

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The death of cash in travel? EyeforTravel research finds the travel payments landscape is changing

E-wallets, currency cards, peer-to-peer exchanges, and of course credit and debit cards, cash is now having to compete with a host of alternatives looking to be more secure and convenient than the traditional payment method of travellers. From WeChat Pay and Alipay in China, iDeal in the Netherlands, Sweden's Klarna, and Sadad in Saudi Arabia, e-wallets are soaring in popularity to the extent that cash is used weekly by only 25% of Swedes and the value of e-wallet transactions now runs into the trillions of dollars in China notes the report.

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Lodging Interactive Publishes: Hospitality Social Media News

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the inaugural issue of Hospitality Social Media News a bi-weekly publication reporting the latest social media news and recommendations for hotels and resorts.

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Hotel Price Index From Hotels.com Reveals U.S. Travelers Spent Their Money On Experiences Abroad

After three years, prices travelers paid for overnight accommodations rose 2% globally in 2017, according to the latest Hotels.com Hotel Price Index (HPI). In a year where cryptocurrencies flooded the market, hashtags took over the red carpet and political debate turned well, political, the needle has also moved for travelers, with a two-point rise in the global Index to 116, the closest it has been to the 2007 peak of 118.

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Choice Hotels Focuses on Multi-Unit Development to Accelerate Cambria Growth

Choice Hotels International, Inc. (NYSE: CHH), franchisor of Cambria Hotels, recently began a new effort centered on multi-unit development to help grow the brand even more rapidly. On the heels of opening its 10th property in 10 months earlier this year, the expanded approach will use part of the $475 million in capital support the company has earmarked for the Cambria brand to target developers that will build multiple properties.

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New Survey Finds Chinese Tourists Use Mobile Payments More Than Non-Chinese Tourists when Overseas

Nearly all Chinese travelers (91%) would be more willing to shop and spend at overseas merchants that accepted Chinese mobile payments, according to a new Nielsen report, jointly released by Nielsen and Alipay, which found that 93% of Chinese tourists would use mobile payment overseas if given the option.

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Softscribe Inc. Defines 3 Steps to Prep Your LinkedIn Profile for HITEC 2018 Success.

Softscribe Inc., the leading hotel tech PR agency, defined 3 ways hoteliers, technology vendors and attendees can prepare their LinkedIn Profiles for increased connections, sales and influence at HITEC 2018 in Houston, Texas, June 18 to 21, 2018. Softscribe Inc. provides B2B public relations to the hospitality technology industry.

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Campanile Hotels will measure their customers' satisfaction by recognising their emotive facial expressions

The Campanile hotel chain will measure its customers' satisfaction by recognising their facial expressions of emotion through a sensor. This is a pioneering initiative in the hotel sector in Spain that will help the company to evaluate and improve its customer service protocols.

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Comfort Brand Renaissance Results In Significant Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, has continued to transform the Comfort brand through bold moves and substantial investment. The Comfort brand plans to again open more than one hotel per week in 2018 with a pipeline of nearly 300 properties, 80 percent of which are new construction. From 2013 through 2019, Choice, along with its franchisees, will have invested $2.5 billion in its flagship brand driven by the Move to Modern initiative, a system-wide update to public spaces and guest rooms.

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Hotel Investment In Barcelona On Hold Since October 2017 | tourism-review.com

The hotel investment industry in Barcelona has been on hold since last October 1, due to the political crisis in Catalonia and, even though numerous investments have been on decline, diverting to cities like Madrid or Valencia, there is still interest in the hotel market as the city regains its stability.

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Thai Tourism Awaits 530,000 Foreign Tourists For The Thai New Year | tourism-review.com

Thai tourism authorities announced that more than 530,000 foreign tourists are expected in Thailand to enjoy the festivities of Songkran, the Thai New Year, generating an income of 9 billion baht (about $290 million).

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This New Catskills Hotel Has Chic Glamping Cabins, an Oversized Hot Tub, and Majestic Mountain Views | travelandleisure.com

Deep in the Catskills Mountains of New York, a former 1920s bunk house is being transformed into a boutique hotel. Called the Eastwind Hotel & Bar, this stylish property is further proof that the Catskills are becoming one of the most design-forward destinations for outdoorsy travelers.

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Emaar Hospitality Group Launches Global Hunt for World's Greatest Hospitality Talent' for Under 26-year-olds

Emaar Hospitality Group, the hospitality and leisure business of Dubai-based developer Emaar Properties, has announced a global initiative to scout for the 'World's Greatest Hospitality Talent.

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Fih Announces Strategic Alliance With Ihg

Formosa International Hotels Corporation (FIH) today announces that it has formalized a joint venture agreement with InterContinental Hotels Group (IHG) to accelerate the international expansion of Regent Hotels & Resorts (Regent).

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Westin Hotels & Resorts Reveals The Next Industry First Focused On Improving The Well-Being Of The World

Westin Hotels & Resorts today announced the launch of Project Rise: ThreadForward, an unprecedented sustainability program that collects, processes and reweaves hotel bed linens transforming them into thousands of pairs of children's pajamas. The first-of-its-kind pajamas will be distributed to children in need, whose circumstances can contribute to shortened and more fragmented sleep. Beginning April 16th, Westin will give the gift of better sleep beyond the brand's hotels, in cities around the world: from New York and Toronto, to Mexico City and Cape Town, and will encourage guests to support by purchasing a pair of pajamas on westinstore.com to benefit the program.

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Travel Appeal is an Innovate.AI competition Finalist

Innovate.AI is a Global Startup Competition, presented by Microsoft Ventures, Madrona Venture Group, Notion Capital and Vertex Ventures Israel.

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Moxy sets its sights on European expansion [Including Construction Report Europe]

Moxy Hotels is set to continue growing its portfolio by expanding further into the European market, Marriott International announced recently. This move builds on the brand's rapid growth since its inception in 2014. We find out more about their proposed plans.

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Red Roof to Open New Headquarters Location in Support of Company's Continued Profitable Growth

Supporting growing demand for the brand, Red Roof, the leader in the Upscale Economy segment, has announced a new, 43,000 sq. ft. headquarters located at 7815 Walton Parkway, New Albany, Ohio, to house its team of 150 corporate office employees with the capacity to expand the workforce. The new location provides Red Roof the space, technology and resources as the brand continues to grow profitably, enter new geographies and expand its portfolio of sub-brands including Red Roof Inn, Red Roof PLUS+ and The Red Collection.

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Move Over Baby Boomers, Millennials Embrace Family Travel

Led by millennials, some 88 million Americans plan to take family vacations this year. According to the latest research from AAA Travel, 44 percent of millennials are planning a family getaway, more than members of Generation X (39 percent) or baby boomers (32 percent).

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Miami Beach Welcomes Travelers and Their Pets with Pet-Friendly Hotels and Perks

Tropical beach vacations for pet owners frequently come with the letdown and hassle of having to leave those four-legged friends at home, but not for those visiting Miami Beach. Home to the best weather and a host of award-winning hotels, one-of-a-kind entertainment, fabulous restaurants and retailers, the city is a paradise for vacationers and their pets. From the PAW program at the W Hotel on South Beach to the off-leash Flamingo Bark Park, Miami Beach caters to Fido and friends.

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Infographic: How Chatbots Are Changing the Customer Experience

At least once a week, I load up a hypothetical shopping cart from online retailers like Zara, ASOS, and Sephora, only to decide that I don't want to spend money on clothes or makeup I don't really need. So I abandon the cart and close the tab. According to new research by Market Inspector, I'm not the only one. Fifty-seven percent of internet users discard internet shopping carts because of indecisiveness.

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5 Simple Tips for Getting Stellar Hotel Service | nytimes.com

The service at that hotel you just stayed at was so-so. Your friend's experience at the same property, on the other hand, was spot on. Why the disparity? It may be more than chance.

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Beauty maven Bobbi Brown is getting into the hotel business | cnn.com

Bobbi Brown is best known for the beauty brand bearing her name. The minimalist, flattering eyeshadows and lipsticks won many busy working women as fans, but Brown sold the company to Estee Lauder in 2016 and has been looking for a new project ever since.The answer came in a form she didn't expect -- a hotel in her pretty suburban New Jersey hometown.Unlike many in the beauty and fashion worlds, Brown was content not to be a regular on the New York City party scene, preferring a quieter life with her husband, developer Steven Plofker, and three sons in Montclair, about 45 minutes outside of Manhattan. Montclair is a picturesque, sleepy college town that refutes the cliche of New Jersey as dirty and industrial.Does this mean that A-listers might abandon Manhattan for the 'burbs? Brown thinks it's worth taking the risk, and she spoke to CNN Travel about her new life as a hotelier.

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Guestline launches new website solutions in partnership with Journey

Guestline has partnered with Journey, the UK's leading hotel marketing technology company, to deliver Websuite, a range of website solutions and digital marketing technology to its customers. The new partnership will help hoteliers increase traffic to their website, and in turn maximise conversion rates and direct bookings.

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The Field Guide to Foodies

They are the most scrutinised generation of our time. And with good reason. While much has been written about millennials, this edition of CatchOn's Future of Food series explores how this much-maligned demographic continues to change the world's culinary scene. If there's one industry where their influence has had the biggest impact, it's arguably food. Spurred by technological advances and connectivity, millennials have disrupted how restaurants are designed and experienced, altered how and what we're eating and forced corporations and retailers to examine how they do business and create products. Along the way, they've spawned a side industry of delivery and cooking apps, meal prep services, farming collectives, food influencers and historians, artisanal food products, lab-engineered protein and 'nootropics.'

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Mobile Hotel Keys: The Key to Security and Efficiency

To provide great hospitality, hoteliers need to know what their guests want. And what guests want, now more than ever, is complete efficiency, control, and personalization an experience that is both hands-on (with personal touches) and hands-off, with the latest technological innovations.

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Aloft Hotels Presents a Showcase of Emerging Artists at SXSW

Aloft Hotels, Marriott International's brand for music lovers and music makers, in partnership with Universal Music Group (UMG), the world leader in music-based entertainment, will present a female-led, emerging artist showcase during the 2018 South by Southwest (SXSW) Conference & Festivals in Austin, TX.

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Milestone Announces Spring 2018 Edition of Milestone Digital Presence Cloud with New User Interface

At the annual SMX West Conference today, Milestone Inc. announced the upcoming launch of the Spring 2018 edition of Milestone's Digital Presence Cloud. \"We are very excited about this new release,\" Said Milestone CEO, Anil Aggarwal, \"The new user interface is gorgeous, and provides advanced features at a click,\" continued Mr. Aggarwal.

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Revenue Managers Flock To 5 Cities For HSMAI's ROC Events

For the first time in its history, the Hospitality Sales and Marketing Association International (HSMAI) will host its Revenue Optimization Conference (ROC) in a total of five major cities around the world in 2018: Amsterdam, Singapore, Houston, Sao Paolo, and Dubai. The conference convenes hotel revenue executives for education, collaboration, and innovation.

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IHG expands luxury footprint, acquires 51% stake in Regent Hotels & Resorts

InterContinental Hotels Group (\"IHG\") [LON:IHG, NYSE:IHG (ADRs)] today announces that it has agreed to acquire a 51% stake in Regent Hotels and Resorts (\"Regent\") for $39 million in cash. IHG will have the right to acquire the remaining 49% interest in a phased manner from 2026. IHG will bring Regent into its brand portfolio at the top end of the luxury segment and will accelerate its growth globally, supported by IHG's powerful enterprise. IHG's intention is to grow the brand from six hotels today to over 40 hotels in key global gateway city and resort locations over the long term. Synonymous with timeless modernity, understated luxury and intuitive service, the Regent brand has set the benchmark for luxury hotels globally since it was founded in 1970. It has a world-renowned heritage, built around the elegant, timeless design of its hotels and rooted in its focus on delivering a truly unique and superior luxury experience for guests. IHG is already a global leader in the luxury segment with the world's largest luxury brand, InterContinental Hotels & Resorts. The acquisition of Regent is part of one of IHG's new strategic initiatives focused on continuing to expand its footprint in the fast-growing $60 billion luxury segment. This initiative is supported by the creation of a new dedicated division to further enhance our capabilities in this area and will be funded by IHG's efficiency programme, as outlined at our Full Year Results on 20 February.IHG also announces today that following an extensive refurbishment due to commence in early 2020, InterContinental Hong Kong will become a Regent Hotel in early 2021. The hotel originally opened its doors in 1980 as one of the most iconic hotels to ever carry the Regent brand.

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HospitalityUnited.Club brings together the who's who of the industry in Berlin

HospitalityUnited.Club, a consortium of travel technology companies hosted an exclusive party in Berlin on 7 March, 2018. The high energy event, sponsored by Agoda, Amadeus, Fornova, InnoVel, LiveOS, Newhotel Software, Roiback, RateTiger and Sojern brought together peers from the hospitality industry at Funkturm Restaurant located in the historic Radio Tower in the German capital.

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Delta Hotels And Soapbox Unite To Make Global Impact One Bar At A Time

Delta Hotels by Marriott announced today a new amenity partnership with Soapbox, providing premium bath products to guests worldwide while donating soap to communities in need worldwide. The naturally-derived Soapbox products featured in the guestroom amenity kits including shampoo, conditioner, body wash, lotion, liquid hand soap and bar soap will begin rolling out to all 50 properties within the brand's global portfolio this month.

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Market-leading contribution to hotel revenue earns SiteMinder a gold Top hotel Star Award

The value of revenue growth to an industry rife with increasing competition has this week been recognized at the 2018 Top hotel Star Awards held in Hamburg, Germany. The esteemed program presented one of its highest honors the Gold Award for the category of 'Hotel Sales Promotion' to the global hotel industry's leading cloud platform, SiteMinder, for the material impact felt by hotel users of its holistic suite of guest acquisition solutions.

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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary

TrustYou, the world's largest guest feedback platform, celebrates its 10th anniversary today and looks back on a decade of helping hoteliers handle their guest feedback and online reviews with success and excellence. Since its launch in 2008, TrustYou developed a sophisticated all-in-one guest feedback platform offering the necessary tools to manage, market, collect, and analyze reviews, posts, and direct messages. The company established itself in the travel and hospitality industry with numerous partnerships across the globe, including AccorHotels, Google, B&B Hotels, Hotels.com, and KAYAK. In 2017, the platform analyzed 103M guest reviews, enabled hotels to collect 4.2M survey reviews, and released 95 new features while continuing to be the most innovative and customer-centric company in the space.

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Meetingsbooker.com reveals the key statistics for online bookings

Meetingsbooker.com, the global leader in online meeting room bookings has reviewed their data to compile a detailed report outlining the key trends surrounding the discovery and online booking of meeting venues. The report entitled \"Online meeting bookings report the numbers you need to know\" underlines the rapid digitalisation of this multi-billion industry, from an offline transaction to a fast online solution.The report details a wide range of findings, designed to help both customers and suppliers better understand this new sector. Interestingly, the study highlights the wide variety of suppliers offering mee ting space for hire online, with 48% of bookings going to non-hotel venues including co-working spaces and business centres.The study also shows that meetings from 1 to 20 attendees represents 95% of meetings booked online, while full day meetings represent 49%, outlining them as the most popular duration. The report reveals how the Meetingsbooker.com technology is now being used to deliver dynamic pricing for meetings, with 41% of bookings including a discounted rate against the venues standard prices, or a free item such as coffee breaks.\"We felt it was important to share our data with the industry in order to answer the most common questions we are asked on a daily basis. We have spent years building out our technology platform and it's our view that within 3 years, the vast majority of small meetings will be booked online\" commented Ciaran Delaney, CEO of Meetingsbooker.com.The report also looks at how hotels and business travel agenci es are now embracing this new technology in order to reduce operational overheads, whilst delivering a faster solution for their corporate clients. The full report is available to down load at https://www.meetingsbooker.com/meetingsreport

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Google hotel reviews more than doubled in 2017, drive overall increase | phocuswire.com

Travelers posted 27% more hotel reviews in 2017 than a year earlier, and most of that growth can be attributed to Google.

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Milestone Announces Milestone Pages: Schema-powered Local Pages for location-based businesses

HIGHLIGHTS

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Revenue Managers Flock to 5 International Cities for HSMAI’s ROC

HSMAI’s Revenue Optimization Conferences in U.S., Europe, Asia, Middle East, and South America

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Amazon's Influence on Online Travel Agencies

A recent analysis of Amazon's ability to disrupt online travel agencies by Morgan Stanley was recently in the news with a number of opinion articles on the subject being published. \"Online travel has proven immune to Amazon disruption so far. But as we have seen with other categories, that doesn't mean Amazon won't try again, and they should. Amazon's focus on selection/service, pricing, and frictionless payment that drive conversion and stronger user economics also translate directly to travel,\" said analyst Brian Nowak from Morgan Stanley.

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Del Lago Resort & Casino is Engaging Guests with Intelity

The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information daily via the app, and as a result, more than $25,000 in additional room service revenue has already been generated.

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Beekeeper Offering 31 Point GDPR Assessment Checklist to Hoteliers Preparing for Compliance

Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a \"31 Point Assessment to Ensure GDPR Compliance\" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines.

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Club Med's Global Expansion Plan Will Introduce 15 New All-Inclusive Resorts By The End Of 2020

On the heels of the official December openings of Club Med's new mountain resorts of Samoens Morillon Grand Massif in France, and Tomamu Hokkaido in Japan, the company announced the continuation of its international growth strategy today. Club Med's Global CEO and President, Henri Giscard D'Estaing, aims to open five new resorts per year, on average, over the next five years.

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Booking.com Announces the Winners of Its Inaugural Technology Playmaker Awards

Today Booking.com, one of the world's largest e-commerce companies and a digital technology leader, announced the winners of its inaugural Technology Playmaker Awards. At a special gala awards ceremony in London attended by over 300 technology leaders and individuals who champion women in tech from across Europe, ten prizes were awarded. These included eight individual category winners, one corporate winner, and a grand prix for the Technology Playmaker of the Year 2018.

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Magnuson Hotels offers UK not a brand, but a platform

Magnuson Hotels is expanding into the UK, and CEO Tom Magnuson is promising owners there not another brand, but a platform. At the IHIF Conference last week in Berlin, Magnuson described the need for independent hotels to compete not only with the corporate brands but the sharing economy as the country's market undergoes fundamental changes.

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We are witnessing the death of the millennial hipster and it could cost the travel industry dear | telegraph.co.uk

I am suffering from a strange new Millennial affliction. Pulled pork gives me indigestion. Ironic T-shirts make me sick. Selfies have become an embarrassing practice from my near-youth, along with wearing too much kohl and advocating red-hot socialism. I no longer find exposed-brick cocktail bars cool just cold.

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Why Customer Service is the New Marketing and How Live Chat Makes It Possible

At any given moment, there's a half dozen marketing buzzwords floating around in the advertising industry. We hear about growth hacking and gamification and wearables, all of which are (or have been) popular strategies designed to help businesses build their brand and market themselves.

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AutoYield Dynamic Pricing - A World of Possibilities

MEDIA RELEASE

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Quinault Beach Resort & Casino Launches KEYPR as Guest Experience Technology Partner

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.

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Considering investing in technology during the design process of a new hotel property can only promote innovative ideation, allow hotel brands to expand on their experience, and save on installation c

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.

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An Art Affair At Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong is delighted to present the Art Affair experience, providing guests with an array of privileges and access during Art Central Hong Kong and Art Basel Hong Kong, which take place in late March 2018.

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2017 Review Volume Increases by 27% YOY

Revinate, the software as a service (SaaS) company that enables hoteliers to transform guest data into revenue, today announced the release of its 2018 Global Hotel Reputation Benchmark Report. Now in its third year, this industry barometer analyzed 132 million online guest reviews from 138,000 properties across 200 countries over the last two years.

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Top 6 technology trends to watch out for in the travel and tourism industry in 2018

The advent of technology is fostering a change in the travel and tourism industry regarding how companies interact with customers. Consequently, travel companies are adopting various technologies to improve operational efficiencies and meet customers' expectations, according to leading data and analytics company, GlobalData.

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Frasers Hospitality Doubles Middle East Portfolio

Frasers Hospitality, a member of Frasers Property Group, today announced new openings in Saudi Arabia and Oman in 2018. The recent opening of Fraser Suites Riyadh and soon-to-open Fraser Suites Muscat join existing properties Fraser Suites Seef, Bahrain, Fraser Suites Diplomatic Area Bahrain, Fraser Suites Doha, Fraser Suites West Bay, Doha and Fraser Suites Dubai. With three more properties planned in Dubai, one in Jeddah, one in Al Khobar and one in Kuwait, Frasers Hospitality is set to double its footprint in the region to 13 properties over the next few years.

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Angie Hospitality Introduces New and Enhanced Features in Next Generation Voice-enabled Guest Room Assistant

Angie Hospitality, developer of the world's first voice and AI solution purpose-built for the hotel environment, announces the release of its next generation enterprise-class, cloud-managed interactive guest room assistant, Angie. After winning the HTNG TechOvation Award in 2017 for its initial release, Angie has since been outfitted with a variety of enhancements and additional features that are designed to make the solution even more robust and augment its functionality for both guest-facing and operational applications.

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Swiss-belhotel International Prepares For A Strong Show At The 25th Edition Of Arabian Travel Market

Swiss-Belhotel International has a number of strategic global and regional announcements lined up for the Arabian Travel Market (ATM), taking place in Dubai from 22 to 25 April 2018. Attending the event will be the top team from the group led by Mr. Gavin M. Faull, Chairman and President of Swiss-Belhotel International.

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Radisson Hotel Group launches its new Asia Pacific online campaign

One night's never enough when you stay with the Radisson Hotel Group.

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Excessive Tourism Becomes A Concern For The Tourism Sector | tourism-review.com

Venice loses its cruises, Barcelona tightens control of the rents, and Dubrovnik imposes quotas on its visitors. Faced with the plague of excessive tourism, professionals in the tourism sector are looking for urgent solutions.\"In 2030, there will be 1,800 million tourists in the world. Something is certain: this infinite growth is impossible in a space that is limited, which generates more and more visible conflicts,\" states Roland Conrady, scientific director of the ITB, annual conclave of tourism professionals.

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Pet-friendly Destinations Europe Is A Paradise | tourism-review.com

Traveling with pets is increasingly common, especially in certain countries; so many hotel establishments are including in their service options the possibility for travelers to stay with their own pets. The 2017 Report by Trabber, assessed 50,000 hotels in 30 countries, and revealed a slow but steady growth in the demand of pet-friendly hotels by travelers. A 7.4% of hotel rates searches registered in Trabber in Spain and Latin America during this year looked for the hotel's pet policies. Travelers are willing to pay extra money for hotels that welcome dogs and cats, according to experts. In this sense, Europe is a paradise for travelers seeking pet-friendly travel destinations and businesses. In Germany, France, Italy and Austria more than 40% of hotels accept pets. The fifth place in this ranking of countries with the most pet-friendly hotel establishments is Canada (34%) according to an offer analysis carried out by Trabber's transparent price meta-search engine in 50,000 hotels in 30 countries.In Brazil, the figure of hotels with pet-friendly accommodations is 18%, in Uruguay 16%, and 13% in Mexico, mainly for internal travelers since crossing their borders with pets usually involves a taxing paperwork. In Colombia and Argentina, less than 1 out of every ten tourist accommodations offers this option. Chile (7%) and Peru (5%) are at the end of the list.

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Provenance Hotels Partners with Eleven and Blueport to Deploy Personal Area Networks for Seamless Casting in the Guestroom

Provenance Hotels announced today its partnership with Eleven Software and Blueport Inc., both leading hospitality technology providers, to enable seamless casting from guests' mobile devices to in-room TVs at its award-winning Hotel deLuxe in Portland, Ore. The solution brings together secure personal area networks (PANs) from Eleven and Blueport's deployment of X2 cutting-edge casting capabilities to create an at-home experience in the guestroom.\"At Provenance Hotels, we are focused on creating guest experiences that are unique and personalized,\" said Klaudio Simic, vice president of operations for Provenance Hotels. \"By leveraging Blueport's network design expertise and the ElevenOS central authentication platform, our guests can now easily stream and cast their favorite shows and content for a customized stay.\"Seamless CastingDesigned with an open architecture, X2 eliminates the cumbersome steps of downloading apps, manually pairing devices, and managing extra mechanisms imposed by other hospitality casting solutions. With X2, guests simply log onto the hotel Wi-Fi, and ElevenOS automatically connects the guest's device to the in-room PAN. This at-home experience drives loyalty by providing guests with effortless casting.

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Moxy To Play On' Across Europe With Expected Entry To More Than 40 New Cities By The End Of 2020

Moxy Hotels, Marriott International's (NASDAQ: MAR) playful, experiential hotel brand for the next generation of travellers, debuted in Europe in 2014, grew rapidly and is now expanding globally. The brand is advancing its strong presence with plans to expand into more than 40 new destinations in both fast-growing and established markets in Europe in the next three years. With more than 50 signed hotels in Moxy's pipeline expected to open in Europe between now and year end 2020, the bold brand is sustaining sharp growth in countries such as Germany and the UK, as well as making its entry into key European destinations including France, Portugal and The Netherlands.

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Marriott International Celebrates International Women's Day With Multiple Initiatives Around the World

As Marriott International prepares to celebrate International Women's Day, Marriott's Executive Vice President and Global Chief Commercial Officer, Stephanie Linnartz, was named to the inaugural Great Place to Work for All Leadership Awards list. The award recognizes leaders responsible for business and workplace strategy that delivers better business results while creating a great workplace for all. Honorees were selected from the 2017 and 2018 FORTUNE 100 Best Companies to Work For lists and the Best Workplaces for Women 2017 list.

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Celebrating Women in the Month of March with Female-Friendly Solo Travel Destinations

The entire month of March is dedicated to celebrating women and their accomplishments and last year, various travel authorities cited 2017 as \"the year of the female traveler.\" Since then, 2018 has become known as the \"year of the woman.\" What better way to recognize such important strides both individual and communal than to take a solo trip? Considering cultural immersion, learning opportunities and overall inspiration, these eight destinations are welcoming solo female travelers.

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Charlestowne Hotels Doubles National RevPAR Average for Seventh Consecutive Year

Charlestowne Hotels, a full-service hospitality management company known for their bespoke management style, achieved a year of record-breaking success in 2017 and is poised for significant expansion and development in 2018.

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Trilogy Spa Holdings to Manage Spa at Flagship Maryland Hotel

Live! Casino & Hotel today announced it has selected award-winning boutique spa management company Trilogy Spa Holdings to manage the luxury Live! Spa, part of the flagship Live! Hotel opening later this Spring.

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Movenpick Hotels & Resorts prepares to open 11 new properties in nine countries in 2018

Movenpick Hotels & Resorts is gearing up for another year of significant portfolio expansion as it forges ahead with plans to open 11 new properties in nine countries by the end of 2018.

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The three top stories at ITB Berlin on Thursday, 8 March 2018

ITB Berlin Daily: A look ahead to the next ITB China in Shanghai +++ Zambia emphasises the importance of developing sustainable tourism +++ Luxury lifestyle attitudes are changingThe Social Media Newsroom of ITB Berlin has online news from the world's leading travel trade show at http://newsroom.itb-berlin.de/en.

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Best Western Hotels & Resorts Showcases \"Today's Best Western\" With Behind the Brands Series

When Best Western Hotels & Resorts launched a transformative brand refresh in 2015, the primary objective was to signal that Best Western is a contemporary and relevant brand, worthy of today's travelers. It is also intended to enhance the brand's image as an innovative, forward-thinking industry leader. Now, with the introduction of a \"Today's Best Western\" campaign that will run throughout 2018, including a \"Behind the Brands\" series, travelers are getting a look at the evolution of this powerhouse hospitality brand.

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With Beekeeper, No Employee is Left Behind' at 1 Hotel Central Park

Eco-chic brand 1 Hotels has been experiencing great success with internal team communication since it launched the digital workforce platform Beekeeper. Today three properties are using this tool as the hub of its internal communications operation, and each is finding new uses for staff engagement. Managers at 1 Hotel Central Park, located at 1414 6th Avenue in midtown Manhattan, say Beekeeper is engaging and even addicting noting that staff enthusiasm is skyrocketing.

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From Dreaming to Booking Part II: How to Capitalize on the Dreaming Phase of the Travel Planning Journey

Let's face it. We all understand the need for our next vacation, and some of us may even be counting down the days. But as hotel marketers, how do we reach potential guests at the very beginning stage of the travel planning journey? Is reaching travelers early in the process important? And even more significantly, how can hotel marketers make a lasting impression?

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NAVIS Leaders Conference 2018 Sets Attendance Record, Exceeds Expectations

Attendees from previous years understand why NAVIS Leaders Conferences (NLC) always attracts such a large and inspired audience. With over two hundred attendees, the 2018 event celebrated a record number of participants with featured expert guest speakers from companies including MMGY Global, Marketo, TripTease, Flip.to, Miles Partnership, STR, and Hotel News Now as the exclusive media partner. Attendees were also treated to the unveiling of NAVIS Reveal, a business intelligence platform specifically designed for the changing needs of the hospitality industry.

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Silk Road: The Most Important Transnational Tourism Route of the 21st Century

The 8th UNWTO Silk Road Ministers' Meeting held during the ITB Berlin Travel Trade Show, focused on the long-term tourism vision for the historic Silk Road routes and how to establish the Silk Road as the most important transnational tourism route of the 21st century.

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The three top stories at ITB Berlin on Wednesday, 7 March 2018

The Social Media Newsroom of ITB Berlin has online news from the World's Leading Travel Trade Show at http://newsroom.itb-berlin.de/en.

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Food&HotelAsia unveils Industry White Paper on Smart Innovations for 40th Anniversary edition

Food&HotelAsia (FHA) announced the launch of an Industry White Paper in collaboration with Euromonitor International, to celebrate the event's 40th anniversary. Titled: Smart Innovations Transforming the Food and Hospitality Landscape by 2020, this 20-page milestone report provides a unique insight into major disruptors impacting the industry.

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Cambria Hotels Pilot Cold Brew and Nitro Coffee Program at Select Properties

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, today added nitro brew and cold brew coffee in select Cambria hotels across the country as part of a six-week pilot.

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Yes, You Can Really Book It: Booking.com Reveals the Ultimate 'Book the U.S.' List Featuring an Overnight Stay in the Empire State Building, and Other Iconic U.S. Locations Made Bookable for the First

Pack your bags because traveling has never been so exciting thanks to Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay. For years Booking.com has offered more awesome, unique places to stay than any other travel company in the world and today it is inspiring travelers to find and book the most incredible accommodations across the U.S with its newly launched 'Book the U.S.' List. Curated by the experts at Booking.com, the 'Book the U.S.' List features the coolest, most unique properties across each of the fifty United States (plus Washington D.C.), that go far beyond your traditional hotel.

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HFTP Renews Sponsorship Agreement with Keystep Solutions for 2018 London Interest Meeting

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce Keystep Solutions as the exclusive sponsor of the upcoming HFTP London Interest Meeting. Keystep Solutions is a family owned British company specializing in access control systems they include: electronic keycard locks, access readers, energy-saving room switches and lift controllers. The event will take place Monday, 12 March 2018 at the Rosewood Hotel in London. Guests are invited to join HFTP and top European hospitality executives for an evening of interesting speakers and discussion. Those interested in attending the complimentary event can RSVP online.

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Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create Personalized Service' Culture

Markham, Ontario  Ask guests what they want from a hotel and most will say an effortless personalized stay. To some that means an attentive staff that remembers them from their previous stays. To others, a clean, quiet room is more important. Successful operators know what guests want, and how to deliver it thanks to GEM.

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MIWA Lock Company Integrates with OpenKey to bring Mobile Keyless Entry to Hotel Chains Around the World

MIWA Lock Company, Japan's foremost provider of high-performance locks and security systems, announces a partnership and integration with OpenKey, the industry standard for Universal mobile key in hotels. The partnership will bring the enterprise grade security and stability of the OpenKey platform as the mobile keyless entry system for all MIWA digital locks with Bluetooth Low Energy functionality.

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OTA Insight Releases Business Intelligence Solution Revenue Insight

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, is announcing the wide release of their latest business intelligence solution, Revenue Insight. The unprecedented tool delivers smart hotel analytics by combining historical and future performance for a hotel.

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Basketball Dreams And The Road To Final Four

Marriott International is readying its game face for the second year as the Official Hotel Partner across all 90 NCAA championships. This month tips off March Madness, with the Men's Final Four in San Antonio March 31-April 2, and the Women's Final Four in Columbus March 30 April 1. The multi-year partnership with Marriott International, NCAA, Turner Sports and CBS Sports kicked-off last year with major success as the hotel's vibrant portfolio played host to the college sports fan community venturing across the country in search of comradery and sweet victory.

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10 best airport hotels in the world

In days gone by, spending the night at an airport hotel was considered a humdrum affair, characterised by formulaic chains, carbon-copy hotel rooms and uninspiring cuisine.

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Sabre teams up with Cendyn to enhance the SynXis platform with advanced CRM capabilities

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced an enhanced technology agreement with Cendyn, the best-in-class customer relationship management (CRM) solutions provider. This arrangement expedites Sabre's rollout of new, intelligent guest profile and experience management capabilites through the SynXis Enterprise platform that will revolutionize insights and personalization opportunities for the hospitality industry.

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San Francisco's Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience

San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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IDeaS Integrates Voice Control with Revenue Management Technology for Ultimate Productivity

Voice interaction and smart speakers are shifting the paradigm on how people interact with their technology at home, and many businesses are scrambling to adopt this same technology in the workplace to drive efficiency and productivity. A key challenge in the adoption of voice technology is the integration with existing legacy platforms and tools.

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Revinate and protel Announce New Hotel Technology Partnership

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, and protel hotelsoftware GmbH, the provider of on-site and cloud-based advanced property management systems (PMS), have announced today a technology integration via the enterprise bus solution, protel.I/O, to enable all protel customers to connect into Revinate's Marketing and Guest Feedback solutions.

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Hyatt Announces The Global Winner Of The Good Taste Series Annual Culinary Challenge

Hyatt Hotels Corporation (NYSE: H) announced today the winner of the fifth-annual The Good Taste Series competition, a now-global culinary competition that celebrates Hyatt's culinary talent and global cuisine. Sous Chef Christophe Scheller of Park Hyatt Paris-Vendome was named the winner by a panel of judges comprised of respected food and hospitality industry leaders, including Hyatt President and Chief Executive Officer Mark Hoplamazian. The culinary competition took place on Thursday, March 1, 2018, at Grand Hyatt Playa del Carmen Resort in Mexico's Riviera Maya, and challenged six chefs on a global stage representing three regions: the Americas, EMEA (Europe, Middle East, and Africa), and ASPAC (Asia Pacific). Since 2014, The Good Taste Series competition has recognized Hyatt's culinary talent in the Americas region, but now in its fifth year the competition has expanded globally.

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IBC Hospitality Technologies Adds Cash-Back Rewards' to its IVH Travel InnCentives Loyalty Program

IBC Hospitality Technologies is adding more benefits to its InnCentives Loyalty Club. Effective immediately, members can receive \"cash back\" each time they make a reservation on IVHTravel (www.ivhtravel.com). When an InnCentives member completes a stay, 5% of the total reservation value is placed into their digital wallet. Cash can accrue and be put towards future reservations, or it can be used to purchase gift cards from hundreds of participating restaurants, retailers and service providers globally.

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Deutsche Hospitality expands its brand portfolio: MAXX by Steigenberger launches

Deutsche Hospitality is presenting a new hotel brand. MAXX by Steigenberger will be joining Steigenberger Hotels and Resorts, Jaz in the City and IntercityHotel in its portfolio in future. The group launched its new Deutsche Hospitality umbrella brand just under 18 months ago with the intention of instigating further hotel brands. This latest addition represents a robust continuation of the course of growth the company has embarked upon and targets a part of the market that was previously vacant.

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A symbolic milestone in AccorHotels' development: the Group is now present in 100 countries

AccorHotels Group is consolidating its international presence and has reached the symbolic milestone of 100 countries. 50 years after opening the first Novotel in France, AccorHotels has established itself as the leader in Europe, Latin America, Asia-Pacific, Africa and the Middle East.

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Ibis Introduces You To Dream Apparel

The exclusive \"Dream Apparel\" initiative has been specially created for members of the ibis BUSINESS program, with the idea of prolonging their perfect night into a dream day. They will be offered a custom-tailored shirt during their stay in an ibis hotel. A professional tailor will take guests' measurements on their arrival at the hotel and will present their handmade shirt to them the following day.\"You are wearing 'dream apparel' and that's what makes you feel special.\"

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How restaurants are serving up entertainment like never before

From the jazz quartet belting out crowd-pleasing covers to cabaret performers high-kicking their way across the stage, food and entertainment have long gone hand-in-hand to make for a memorable meal out.

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Millennials Are Turning Business Travel Into Weekend Getaways | qz.com

Historically, the travel industry has treated different demographics as distinct entities, with little overlap. There are business travelers checking into a standard Sheraton or Hilton and racking up loyalty points for a blow out summer vacation at a luxury property in Maui. And then there are those experience-obsessed, budget-conscious millennials, who are supposedly seeking more frequent and off-the-beaten-track trips using the likes of Airbnb.

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Airbnb vs. Booking.com: who will win the online accomodation battle the next decade? | linkedin.com

The next years promise to offer a fascinating duel between two very different type of internet giants in a quest to own the $555-billion global accommodation market. Challenger Airbnb, posterchild of the Sharing Economy, is striking hard and fast to become the new King, but current leader Booking.com seems well suited to extend its phenomenal growth track for another decade. Who has the better cards to win the game?

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JA Resorts & Hotels Joins Global Hotel Alliance

-Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today announced that JA Resorts & Hotels has joined its portfolio of independent hotel brands, adding a collection of seven hotels and luxury resorts to GHA's network of more than 35 independent brands and over 500 hotels.

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Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

Executive Summary - Technology continues to transform the way guests want to communicate with your property.

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Leading Hotel Brand Predicts More Travellers Will Book Authentic Experiences Further Afield in 2018

With international travel becoming more accessible than ever before, leading hotel brand Magnuson Hotels is urging boutique establishments to connect with a global network. 2018 is set to be the year for adventure and exploring new destinations, with the trend for holidaymakers seeking authentic experiences growing even stronger, presenting hotels with both opportunities and challenges.

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Duetto and Protel Announce Technology Partnership

Duetto, hospitality's only Revenue Strategy Platform, and protel hotelsoftware GmbH, provider of on-site and cloud-based advanced property management systems (PMS), have today announced a technology integration to enable the whole of the protel customer base to connect into Duetto's platform of revenue solutions using a standardized and highly efficient enterprise bus solution, protel I/O.

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Gentelle's line of linen to be showcased at The Hotel Show Saudi Arabia 2018'

Gentelle Hotel Supplies Co. Ltd, the Jeddah based wholesale supplier of premium quality bed, bath, and banquet linen has announced its participation in 'The Hotel Show Saudi Arabia, 2018'; the Saudi Kingdom's premier hospitality and food industry event that will host industry experts to share ideas, trends and insights.

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Australian Pricing Technology Leads the World

Dynamic pricing technology - developed from Australian innovation - is leading the world in maximising turnover, and boosting the bottom line for travel companies.

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Tencent to deliver keynote presentation at EyeforTravel San Francisco Digital Summit 2018 on April 9 & 10 at Hotel Nikko

Given the increasing appetite and focus on China and Chinese customers, EyeforTravel have invited Kimberly Lee, Senior Marketing Manager, from Tencent International Business Group to deliver a keynote presentation on Day 2 of the summit. Kimberly will be addressing the topic: Reaching the Chinese Traveller.

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Honeywell Launches Amazon Alexa Voice-ready Thermostat for Hotels

Honeywell (NYSE: HON), a global leader in connected buildings, announced the launch of its next generation thermostat for the hospitality industry. Honeywell's INNCOM e7 Thermostat (e7) is the first enterprise grade environmental control and energy management solution that incorporates Amazon Alexa voice control for an effortless guest experience that includes room temperature, lighting, drapery and amenities services. With its modern design with easy-to-use controls, the e7 is based on a patent-pending Smart Wall Plate design that provides hotel staff with an easy and reliable back-up of the device configuration. This makes routine maintenance or replacement of the e7 energy management system simple, even for other staff which helps reduce ownership costs.

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The Unbound Collection By Hyatt Brand To Expand In Europe

Hyatt Hotels Corporation (NYSE: H) announced today two hotels in Europe are expected to join The Unbound Collection by Hyatt brand the Great Scotland Yard Hotel in London and Nish Palas in Istanbul. Additionally, the iconic Hotel Martinez in Cannes, the charming Prisi Udvar Hotel in Budapest and the newly renovated Hotel du Louvre in Paris are all expected to open and become a part of The Unbound Collection by Hyatt portfolio by early 2019, creating significant growth for the brand in Europe.

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OTA Insight's Rate Intelligence Solutions Now in 20,000 Hotels Worldwide

OTA Insight, the cloud-based data intelligence platform for the hospitality industry continues its strong momentum in 2018 by announcing NH Hotel Group is joining as global partner to supply its industry-leading rate intelligence tools across its portfolio. As one of the top 25 hotel groups in the world, NH Hotels operates nearly 400 properties across 30 destinations worldwide across the NH Collection, NH Hotels, NHow Hotels and Hesperia brands. With this partnership, 20,000 hotels around the world are now enjoying the benefits of the OTA Insight platform.

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Radisson Hotel Group launches at IHIF

Carlson Rezidor Hotel Group announces its rebranding to Radisson Hotel Group, effective immediately, at the International Hotel Investment Forum (IHIF) in Berlin.

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Are hotel loyalty program members actually loyal customers?

Hotel chains' major initiatives to drive more travelers into their loyalty funnel appear to be resoundingly successful. Not surprisingly, hotel program members with more status are more likely to stay loyal. Half of members with elite status stick with the brand. However, the challenge for hotels is that there are so few elite program members. Let's be honest: Hotel loyalty program members have become anything but \"loyal.\" Hotel brands are effectively paying travelers to join, and commoditizing the concept of loyalty in the process. True brand loyalty the emotional connection between customer and company that directly drives repeat business, even at premium price points remains elusive and incredibly difficult, for all travel brands.

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Japan's Tourism To Receive Substantial Investments | tourism-review.com

Tourism is growing fast in Japan. In 2017, the number of arrivals increased by 19.3% compared to the year before to a record 28.69 million. However, the problem is that the country has only few hotels to accommodate so many tourists. The shortage is forecasted to continue at least until 2020.

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Radisson Rewards is Radisson Hotel Group's refreshed loyalty program

The newly rebranded Radisson Hotel GroupTM introduces a refreshed loyalty program, Radisson RewardsTM, replacing Club Carlson SM. Radisson Rewards will align with the hotel group's new corporate identity and will make it easier for members to associate their benefits with all brands and initiatives. The updated program comes with some exciting enhancements including making status more accessible for members. All current members account numbers and point balances remain the same.

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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally

B&B Hotels, one of Europe's fastest growing hotel brands, decided to expand its collaboration with TrustYou's all-in-one guest feedback platform for all 400 properties. Since 2012, TrustYou's tools have helped B&B Hotels in Germany, Italy, and Poland to manage, leverage and improve their reviews and scores. The successful partnership has now led to an expanded collaboration for an additional 262 properties in France and 16 in Spain with the goal to ensure optimized review collection, management, marketing within one easy-to-use platform for the entire brand.

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Radisson Hotel Group announces Radisson Collection

The newly rebranded Radisson Hotel Group(TM) announces Radisson Collection(TM), a premium collection of exceptional hotels in landmark locations. Driven by consumer demand for individuality and more personalized experiences, Radisson Collection brings together the finest hotels in the Radisson Hotel Group portfolio. 14 hotels are confirmed to join the collection following the launch.

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European Tourism Coming Back To Classic Travel Destinations | tourism-review.com

In 2017, the growth of the European tourism sector exceeded that of the global economy for the seventh consecutive year, growing by more than 10.2% of the world's GDP. Despite the changes experienced throughout 2016 and 2017, the sector has managed to maintain and cope with currency fluctuations, the political uncertainty, weather disasters, and incidents related to terrorism.

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Mandarin Oriental Creates New Fans of MO Loyalty Program | forbes.com

Unlike the major chains, such as Marriott or Hilton, little luxury brand Mandarin Oriental has not had a formal loyalty program. Until now. The company just announced the launch of its new 'Fans of MO' scheme, which aims to reward loyal customers with on-property perks during their stays.

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World of Hyatt Loyalty Program Extends To Home Sharing

CHICAGO -- Hyatt Hotels Corporation (NYSE:H) today announced an industry-leading extension of the World of Hyatt loyalty program to the home sharing space. Effective today, members can now earn and redeem World of Hyatt points with Oasis, a global leader in serviced home rental accommodations that offers more than 2,000 personally vetted homes across more than 20 destinations worldwide.

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Vienna House Launches Vienna House R.evo A New Hotel Concept Line

Combining the individuality of a home, flexibility of a guesthouse and the stylish design of a city apartment, Vienna House introduces Vienna House R.evo. The new brand by the Vienna House hotel group brings together guest rooms, studios, friends and family rooms with modern design, laid-back common areas and high quality facilities. The tribrid concept offers innovative technology and urban design features in a convenient central location, making it the perfect accommodation to suit the needs of today's modern society. The first project will open in Munich, followed by other major cities including Bangkok and Hamburg.

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AC Hotels by Marriott Invites Guests to Unpack the Details in New Creative Campaign

AC Hotels by Marriott, the entrepreneurial lifestyle brand from Marriott International, Inc., today announced the debut of its \"Unpacked\" creative campaign. The design-driven content shakes up the rules of traditional hotel marketing by taking travelers on an artistic and poetic journey, going behind the scenes with the people responsible for the detail-oriented moments that define the AC Hotels experience.

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Dusit International plans to enter food business with strategic investment in NR Instant Produce Co., Ltd.

Dusit Thani Public Company Limited (DTC) or Dusit International, one of Thailand's foremost hotel and property development companies, has announced its plans to invest around 660 million baht for an approximate 26% share in NR Instant Produce Co., Ltd., (NRIP), a well-known producer of ready to cook, ready meals, seasoning powders, dipping sauces, drinks and juices.

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Getting Bums on Seats - A Brief Guide to Marketing Your Restaurant Online

Marketing your restaurant online is a lot easier said than done. In London alone there are a staggering 18,262 restaurants listed on Tripadvisor. So, how do you ensure your business stands out from the crowd?Working with restaurants across the UK, our friends over at Big Flavour are a specialist digital marketing agency for the hospitality industry. They have put together a brief, but comprehensive guide for restaurant owners looking to market themselves online and ultimately get bums on seats.So, without further ado, here's a quick run down on some of the most important DOs and DON'Ts to get your business off to a running start:DOs

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Booking.com Announces the 10 Startups that will Join its 2018 Accelerator Programme in Sustainable Tourism

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the 10 sustainable tourism startups that will be joining the 2018 Booking Booster Programme in Amsterdam in May 2018. Building upon its successful launch in 2017, the three-week accelerator program consists of a series of lectures, hands-on workshops and coaching, culminating in a final pitch to receive a scaling grant of up to 500k from Booking.com's 2 million fund in order to help support the next stage of the startups' projected growth.

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Pegasus To Demonstrate Analytics Solution At World's Leading Travel Trade Show ITB Berlin

Pegasus Solutions announces it will demonstrate its new cloud-based business intelligence solution called Pegasus Analytics at ITB Berlin taking place March 7-11, 2018 in Berlin, Germany. The single and multi-property solution is designed to help hotels improve revenue, profitability and market share through a combination of visually rich, interactive context-driven dashboards, powerful data discovery capabilities, data and human knowledge.

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protel and IDeaS Expand Partnership to Cloud Enable the Hotel Technology Stack

Cloud technology and next-level integrations are accelerating the hospitality industry's ability to access, store and leverage data across multiple systems. Since 2005, IDeaS Revenue Solutions, the leading provider of revenue management solutions (RMS) and advisory services, and protel hotelsoftware GmbH, innovative provider of on-site and cloud-based advanced property management systems (PMS), have jointly enabled hotels to drive efficiency and productivity through the integration of powerful solutions. This latest advancement provides a single integration to seamlessly connect between any of the best-of-breed-solutions offered by protel.I/O and IDeaS advanced RMS.

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AVANI Announces New Upscale Brand Extension 'AVANI+' with the Launch of AVANI+ Luang Prabang

BANGKOK -- AVANI Hotels & Resorts is delighted to announce a new brand extension, AVANI+, with the launch of its first hotel in Luang Prabang on March 1, 2018. Launched in 2011, AVANI is one of the fastest-growing brands to come out of Asia, currently operating over 3,800 keys in 15 countries across multiple regions and with a further 3,000 new keys in the pipeline. The AVANI+ portfolio will encompass a selection of hotels and resorts showcasing the next-level in style, design and facilities.

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Staybridge Suites unveils new design at Business Travel Show

Staybridge Suites, the much-loved extended-stay brand from IHG (InterContinental Hotels Group), today unveils a new design for its future openings at Business Travel Show London 2018.

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There are Benefits of Working with OTAs

Everybody loves direct bookings and competing with OTAs marketing power is expensive and increasingly difficult, however there are benefits to using OTAs as well.

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IDeaS and protel Expand Partnership to Cloud Enable the Hotel Technology Stack

Cloud technology and next-level integrations are accelerating the hospitality industry's ability to access, store and leverage data across multiple systems. Since 2005, IDeaS Revenue Solutions, the leading provider of revenue management solutions (RMS) and advisory services, and protel hotelsoftware GmbH, innovative provider of on-site and cloud-based advanced property management systems (PMS), have jointly enabled hotels to drive efficiency and productivity through the integration of powerful solutions. This latest advancement provides a single integration to seamlessly connect between any of the best-of-breed-solutions offered by protel.I/O and IDeaS advanced RMS.

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Leonardo Worldwide Announces New Chief Revenue Officer

Leonardo Worldwide is pleased to announce that Mark Charlinski has been promoted to Chief Revenue Officer (CRO). In this new role, Mark is responsible for leading marketing, account management and sales to shape the future of Leonardo as a leading technology company in the global travel industry.

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Google AMP: Why Hoteliers Should Care, and How to Implement It

Introduced in 2016 as Google's response to other mobile publishing platforms like Apple News and Facebook Instant Articles, Google's Accelerated Mobile Pages Project (AMP) is an open-source initiative enabling the mobile website visitors of publishers like The New York Times to quickly access content such as articles and opinion postings with fast download speeds.

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February

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What does the future look like for the hospitality industry?

What does 2018 and beyond mean for your hotel? A hotelier's focus is, and always has been putting the guest first, but what does that mean for the industry right now and over the next few years? We talked to hotel leaders and experts in the industry within Asia-Pacific to see what their plans were and how they were hoping to achieve their goals.

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PolyU Study Finds How Hotel Loyalty Programmes Can Boost Brand Relationship Quality

Well-designed hotel loyalty programmes can increase members' satisfaction and improve the quality of their relationships with the associated brands, according to Dr Ada Lo of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors. In a recently published article the researchers highlight the loyalty programme features that are most effective for building brand relationship quality (BRQ), and how BRQ contributes to outcomes such as members' word of mouth recommendations and purchase intention.

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How Skipping Hotel Housekeeping Can Help the Environment and Your Wallet | nytimes.com

The question came at check-in: Did I want to forgo housekeeping for the two days I was staying at the Flamingo in Las Vegas in exchange for a $10 a day food and beverage credit?

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Case Study: Historic Airlie, International Conference Destination Relies on Maestro's Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement

\"When Airlie opened lodging to public and leisure guests we found that our existing system was inadequate. We researched many systems and installed Maestro PMS in the Cloud to support total property operations. It was the right decision. Maestro enables flexible mobile check-in throughout our 300 plus acre property and supports our company's efforts to be as paperless as possible. We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud solution is fantastic.\"Suzanne Gilmartin, Airlie's Director of Rooms.

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Marriott, Accor Hotels and Viceroy Hotel Group discuss the use of data and technology to improve the customer experience and drive loyalty

This keynote panel discussion will be featured on Day 2 at the upcoming EyeforTravel San Francisco Digital Summit 2018 on April 9-10 at Hotel Nikko.

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Hotel Revenue Management: How to Maximize RevPAR with Next-generation Strategies and Technologies

Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, today announced the release of The 2018 Smart Decision Guide to Hospitality Revenue Management.

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Hilton Garden Inn Continues 2018 Expansion: Announces Several New Properties Across the Globe

MCLEAN, Va. -- Another year of robust international expansion is underway for Hilton Garden Inn, the award-winning, upscale brand from Hilton (NYSE: HLT) known for its inviting atmosphere and warm service. Announcing several hotel openings - stretching from South and Central America to the Middle East and Africa - each property caters to the evolving needs of today's modern traveler.

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Choice Hotels Launches New \"Badda Book. Badda Boom.\" Advertising

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, launched new ads reminding travelers that there's an easy way to plan and book hotel stays, and find the lowest hotel rates guaranteed. The \"Badda Book. Badda Boom.\" campaign highlights the benefits of booking direct at ChoiceHotels.com in a fun and relatable way.

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This floating hotel will take you around Japan's scenic coastlines

When holiday accommodation is lovely, it can be a wrench leaving it to go off and see the sights. A new floating hotel in Japan will solve that problem, however, as it will take you around scenic coastlines in the Seto Inland Sea.

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Marriott International Reinforces Its Commitment To Vision 2030 At First Saudi Arabia Hotel Investment Conference

Riyadh, Kingdom of Saudi Arabia -- The world's leading hotel company, Marriott International, today reiterated its commitment to Saudi Vision 2030 at the inaugural Saudi Arabia Hotel Investment Conference (SHIC) 2018. With more than four decades of presence in the country, Saudi Arabia today, is the company's second largest market in the Middle East with 23 operating hotels. Marriott International continues to nurture a robust pipeline with number of hotels set to more than double in the Kingdom.

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Marriott International's Aloft Hotels Innovates The Hotel Breakfast Experience By Introducing Re:fuel Portable Breakfast Pots

Bethesda, MD -- Today, Aloft Hotels announces the U.S. launch of the brand's revitalized Re:fuel by Aloft food & beverage program, with an industry-leading innovative new breakfast format that promises to fundamentally change the way guests experience the most important meal of the day at Aloft Hotels.

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Powered by Intelity, the Forbes Travel Guide Verified Summit' App is Now LIVE on the App Store and Google Play

Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills tomorrow for \"Verified: The Forbes Travel Guide Luxury Summit\" to celebrate their recognition as one of the world's finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide's 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees are encouraged to download \"Verified Summit,\" a mobile app powered by Intelity. Available in the App Store and Google Play, \"Verified Summit\" serves as a digital brochure providing schedules, speaker specifics, local area information, Brand Officials' details and more. Intelity is the \"Official Mobile and Technology Provider\" of Forbes Travel Guide.

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British Cities Plan To Promote Destinations In Asia

London, Manchester and Birmingham are set to collaborate and extensively promote British cities in China, India and also the Persian Gulf. The goal is to increase and develop tourism inflow from these three rapidly growing markets towards the future.

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Tourism Industry Benefits Greatly From The Big Data | tourism-review.com

Tourism industry and the Big Data, at first sight, may not be two areas that seem to have much in common. But the reality is that today the former takes advantage of a lot of the technology provided from the latter, to continue growing and improving the services.

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The hotel room of the future: Here's what hotels are doing to adapt to travelers | usatoday.com

Guests have a lot of demands these days. And hotels are changing their tactics to meet those demands.

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HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 20 Percent Space Increase from Previous Year

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit association and producers of Hospitality Industry Technology Exposition and Conference (HITEC), has sold all exhibit spaces for the upcoming HITEC Amsterdam 2018. HITEC Amsterdam will feature 84 exhibiting companies a 20 percent increase from the inaugural 2017 event. A floorplan with a list of participating companies is available on the HITEC Amsterdam website. HITEC Amsterdam will take place from 11-13 April at the RAI Amsterdam Convention Centre in The Netherlands.

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W Hotels Re-Ignites The What She Said Conversation

NEW YORK -- It's time for women to speak up as never before. And, perhaps, most importantly, it's time for people to LISTEN to What She Said. W Hotels today announces an exciting next step for What She Said, the brand's popular initiative that celebrates femininity in all its forms, nuances and glory. Here, femininity is defined by experience, not confined by gender. Since launching in 2016, What She Said has given a platform to icons of culture like Diane von Furstenberg, Jenna Lyons, Rachel Zoe, LeToya Luckett, Tig Notaro, Cheryl Hines, and NIIA, among others, with over 40 well-attended and stimulating What She Saidevents to date. Now, as conversations in our society evolve, so too will the What She Said platform, which will focus on providing safe spaces for conversation to drive progress in the gender equality movement by bringing in provocative speakers, cultivating community, and sparking conversation that inspires, educates, and enlightens. In addition to panels hosted with experts of industry around the world, W will host at least one intimate dinner each month, bringing captivating, behind-closed-doors conversations about modern issues of equality to the global stage through curated podcasts, videos and livestreamed content.

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Marriott Golf Continues its Global Expansion, Adding Property in South Africa

Marriott Golf, the global golf division of Marriott International, Inc., today announced further global expansion, with it's first-ever managed golf resort property in South Africa, the Arabella Golf Club, located in Hermanus, South Africa, near Cape Town. This expansion news comes on the heels of Marriott Golf adding resort golf facilities in Fiji, New Caledonia, Uruguay, Spain, and Portugal in 2017.

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Response to Airbnb Plus & Boutique Program Announcement

The following statement is from Troy Flanagan, Vice President of State & Local Government Affairs at American Hotel & Lodging Association (AHLA), in regards to Airbnb's announcement today about its new Airbnb Plus and Boutique programs. \"Whether it's called Plus or Boutique program, Airbnb's latest scheme is just further proof the company is trying to play in the hoteling space while evading industry regulations. If Airbnb wants to enter the hoteling business, then it needs to be regulated, taxed and subject to the same safety compliances and oversight that law-abiding hotel companies adhere to each and every day.\" \"The question that cities and neighborhoods should be asking will these 'Plus' or 'Boutique' listings include commercial operators exploiting Airbnb's platform to run illegal hoteling schemes that have fractured our communities, raised serious safety concerns and increased the price of rent while depleting affordable housing options?\"

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Montage Hotels & Resorts Celebrates 15-year Milestone Anniversary

ORANGE COUNTY, Calif -- Today, Montage Hotels & Resorts celebrates its 15-year milestone anniversary. In 2003, Montage Hotels & Resorts opened the doors to its flagship resort Montage Laguna Beach, located on 30 oceanfront acres in Laguna Beach, Calif. In celebration of the milestone anniversary, Montage Hotels & Resorts is unveiling an exclusive series of unique experiences, Remembering 15 Years of Montage, for guests and travelers to continue the tradition of creating Montage Memories throughout the year.

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World-first #TravelBrag AI analysis from Hotels.com reveals travelers' top social media brags

DALLAS -- Those 'travel bragging' posts filling up your social feeds show no sign of slowing down but now thanks to the world's first #TravelBrag Artificial Intelligence (AI) analysis, Hotels.com reveals what's topping the brag charts in destinations around the world, so you can choose your next trip wisely.

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Hard Rock Hotel At Universal Orlando Resort Debuts All-new Future Rock Star Suites' Featuring In-room Stage, Lights And Memorabilia

Hard Rock Hotel at Universal Orlando's newly-redesigned Future Rock Star Suites let guests perform under the lights on their very own stage. Designed to capture the excitement of being on tour, these two-room suites feature applause-worthy floor to ceiling details, including a stage with liquid flooring and lights, a twinkling starlight canopy over the beds and brand new Hard Rock memorabilia from today's superstars.Each suite features an item once donned by a music celebrity and this marks the first time memorabilia has been installed inside a guest room at Hard Rock Hotel at Universal Orlando. Every Future Rock Star Suite consists of a king room that connects through a \"stage door\" to a room with two twin beds and roadie case-inspired furniture.\"We designed these suites for tweens, teens and any kid who ever dreamed of performing on stage for thousands of adoring fans,\" says Carlton Hudson, managing director at Hard Rock Hotel at Universal Orlando. \"The suites bring that dream to life for the entire family with everything a true rock star needs to put on an unforgettable show. Plus, we brought in pieces of Hard Rock's priceless memorabilia collection to amplify the experience of staying in these one-of-a-kind suites.\"Hard Rock is recognized globally for world-class entertainment, stylish and contemporary design and unparalleled service. Guests of all Hard Rock Hotels enjoy an experience that infuses music as the key differentiator. Hard Rock's The Sound of Your Stay is a complimentary all-encompassing in-room music amenity program that provides access to experiences for guests to jam out on a selection of Fender guitars or tune into the resurgence of vinyl records while listening to them on a Crosley turntable.At Universal Orlando Resort, guests of Hard Rock Hotel are just a short walk, complimentary water taxi or shuttle bus ride away from all three Universal Orlando Resort theme parks. Guests receive an exclusive package of theme park benefits, including f

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Associated Luxury Hotels International (ALHI) Expands West Coast U.S. Options with Addition of Two Hotels in California

ORLANDO, FL -- Associated Luxury Hotels International (ALHI), which serves the Meetings & Incentive marketplace in North America and Europe with its distinguished portfolio of more than 250 luxury hotels and resorts, recently expanded its worldwide portfolio and West U.S. options with the addition of two hotels in California. ALHI's membership portfolio now includes the AAA Four-Diamond Portola Hotel & Spa at Monterey Bay, ALHI's first member hotel in Monterey; and the elegant 400-room InterContinental San Diego, slated to open this fall on the waterfront in downtown San Diego. ALHI Global Luxury Sales now represents the hotels to meeting professionals, association executives, incentive specialists and business executives who are interested in conducting meetings, conventions or programs at any of the member hotels, according to ALHI's Chief Sales Officer Mark Sergot.

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Video tour of the world's first Star Wars hotel released ahead of 2019 opening - galaxy views guaranteed

Disney has released some tantalising details on its upcoming Star Wars hotel, including a short video (further down) teasing its galactic role play features.

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Hotelogix to participate in ITB Berlin, 2018

Hotelogix, a leading cloud-based Hotel Property Management System provider has today announced its participation in ITB Berlin, 2018 from 7th to 11th March. The company aims to showcase its enterprise grade cloud-based Hotel Property Management System along with the recently launched Mobile Hotel App during this event at Stand No - 159, Hall No - 6.1.

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Adrian Awards Celebrate Travel Marketing Superheroes

McLean, VA -- The Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis, celebrating innovators in hospitality advertising, digital marketing, and public relations before more than 800 industry professionals.

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Triptease: Do you know what potential guests are searching for?

We've taken a look at user search trends across the thousands of hotel websites that we track every day and condensed the data down into a two-minute video. Though the concept is simple, having an understanding of how, when and where users are searching and booking is vital if you're trying to improve your website's performance. Knowing how you measure up to your peers is the first step to setting achievable goals and measuring real success.

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Why Priceline Group Is Changing Its Name to Booking Holdings

Say goodbye to The Priceline Group and hello to Booking Holdings.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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IDeaS Revenue Solutions Provides Superior Revenue Strategy Data for The Newport Harbor Hotel & Marina

With nearly 50 properties in their portfolio, both independent and branded hotels, the Shaner Group made a necessary choice for their Newport Harbor Hotel & Marina to advance their revenue strategy from a manual structure to an automated system.

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Thought leadership - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.

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Crescent's Luxurious Horseshoe Bay Resort Experiences 89% Increase in Group RFPs in 60 days with Data-Driven Digital Marketing

At HSMAI's annual Digital Marketing Conference today, Milestone Inc. and Crescent Hotels & Resorts Inc. announced the launch of a new \"Mobile on Steroids\" website for the upscale Horseshoe Bay Resort near Austin, Texas. Situated on the shores of Lake LBJ, just 45 minutes from Austin, Horseshoe Bay Resort is an AAA four-diamond lake and golf resort offering luxurious accommodations, family friendly amenities and world-class golf in the heart of the Texas Hill Country. Horseshoe Bay Resort is also known for exceptional meeting and event venues and a private executive airport make ideal for both vacationers and business travelers alike.

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Pegasus Solutions' Head Of Digital Services To Discuss Metasearch Marketing At Hotel Revenue Conference

Pegasus Solutions Head of Digital Marketing Services Rahul Arora will explain metasearch marketing and cover four key digital marketing strategies at the Hotel Revenue Conference taking place February 21-22 in Seattle, WA.

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Mandarin Oriental To Manage Luxury Residences In Barcelona

Mandarin Oriental Hotel Group has announced an agreement to brand and manage 34 luxurious Residences by Mandarin Oriental, Barcelona housed in a 20-storey tower, with a prime location at the intersection of Passeig de GrAcia and Avinguda Diagonal. The Residences are scheduled for completion in 2020.

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Hotel offering discounts for people who stay off their phones | foxnews.com

Technology use while on vacation affects more than just the type of activities travelers do. According to Wyndham hotels, 54 percent of children believe their parents check their phones \"too often\" and 32 percent said that they feel \"unimportant\" when their parents are distracted by screens.

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Groups360 Offers Industry-Wide Use of GroupSync Sourcing Technology Through March 31

In the face of tumultuous changes in the meetings industry including the yet unknown impact of an evolving commission structure, Groups360 has announced its decision to open its proprietary GroupSync technology for free use by all meeting planners, hoteliers and intermediaries through March 31, for a sneak peek at the future of meeting planning technology.

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Milestone Launches New Website for Ginger Hotel Chain, Revenue Jumps 36%

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the launch of a new custom website for Ginger Hotels, a subsidiary of India's leading hotel chain Taj Hotels. Within 60 days of launching the new website, direct revenues jumped 36%, along with an equally impressive jump of 16% in website conversion rate.

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Milestone Insights 2018 edition provides location-based businesses with affordable digital marketing competitive benchmarking & analysis

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the immediate availability of the 2018 version of Milestone Insights. The digital marketing benchmarking and competitive analysis platform is designed specifically for the needs of location-based businesses and comes with features designed to make it easier for hotels and any local business to truly understand how they rate in the digital ecosystem against their top local competitors:

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Adrian Awards Celebrate Travel Marketing Superheroes

HSMAI’s 61st Annual Awards Honor Luminaries in Advertising, Digital Marketing, and PR

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Now Available for Download: HEBStrategy Q1 2018 Hotel Digital Marketing, Technology and Trends Whitepaper

From HEBS Digital, the HEBStrategy Q1 edition takes a deep dive into content marketing through the funnel and includes strategies for reaching different audiences with customized content.

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IHG builds on rapid growth of avid hotels with franchising launch in Mexico

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announces that avid hotels, its new high-quality midscale brand, is now available for franchising in Mexico. The launch of the brand in Mexico closely follows the introduction of avid hotels in the U.S. and Canada last fall, where the company has already signed 75 franchise agreements. This milestone further demonstrates the brand's rapid start and growth potential.

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Tourism professionals to gather in Andorra to discuss hospitality models in mountain destinations

The 10th edition of the World Congress on Snow and Mountain Tourism will take place from21 to 23 March 2018 in Andorra, under the title \"Shaping the Future of Hospitality in Mountain Destinations\". The Congress is organized by the World Tourism Organization (UNWTO), the Government of Andorra and the Commune of Escaldes-Engordany. The event, which is held every two years, is celebrating its twentieth anniversary this year.

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Supporting tourism development in Africa through better measurement

In an effort to better measure tourism growth and development in Africa, UNWTO signed a Cooperation Agreement with the Nigeria Tourism Development Corporation for the Strengthening of the National Tourism Statistical System of Nigeria and the Development of a Tourism Satellite Account.

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Modern travelers seek non-traditional hotel experiences

The hospitality industry is changing at a fast pace, and hoteliers are constantly having to come up with new and innovative solutions to appeal to the demands of their clients. Recent trends in lifestyle and experiential hotels are changing the face of what hotels are offering, and more and more travelers are opting to stay in what Airbnb is calling \"non-traditional\" accommodation.

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The Deadline for GDPR is Approaching Fast. Is Your Hotel Ready?

Within the hospitality community, you cannot avoid the topic of GDPR (General Data Protection Regulation); discussion of its impact is everywhere. And for good reason.

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What does Airbnb have and what does it lack to revolutionise hotel distribution? | mirai.com

The media has carried out a widespread diffusion of the story that Airbnb is now offering hotels. The size of this giant company and its potential are well worth the fanfare.

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Quirky hotel rooms inspired by cartoons and comics | usatoday.com

Whether you're taking your kids on vacation or recalling your own favorite cartoons as a kid, you're sure to get a little giddy after a stay in these character-themed hotel experiences. From Barbie to Tintin, hotels around the world are catching on to the nostalgia of our cartoons, toys and games and finding new ways to appeal to the next generation of traveler. Raise a glass at afternoon tea with Paddington Bear, rest your head in a Hello Kitty suite, and find more character-themed hotel options in the slideshow above.

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Travel management groups partner to highlight female friendly' hotels | hotelowner.co.uk

Capita Travel and Events, travel and event management firm, and Maiden Voyage, provider of female business traveller safety solutions, have partnered to certify and showcase hotels that are considered 'female friendly'.

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Global Hotel Alliance Announces 2017 Results

Global Hotel Alliance (\"GHA\") the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed its 2017 results.

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The Break Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Break Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Rhode Island.

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Hotel ADA Website Compliance What You Need to Know

Most people can experience the world through the internet. Travel information and choices to make those travel arrangements are at our fingertips. Now imagine a world where you could not easily access the internet to search for hotels and airlines that provide accommodations and accessibility for your specific needs? For most of us, this is not something we need to consider but, for the disabled, it's a daily challenge.

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Magnuson Hotels CEO to address industry challenges at Berlin investor conference

As seen in Hotel Management Online by David Eisen | Feb 15, 2018

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Nearly 90 per cent of guests happy to use apps to organise hotel stays - survey

A hospitality trends survey commissioned by a leading London-based international branding and interior design agency has revealed that 88 per cent of people staying in hotels would like to reserve, check in and check out through a mobile app.

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Hilton Converts Former Chocolate Factory into 74-Room Boutique Hotel [Download Report]

The hospitality industry has changed quite a bit in recent years to accommodate millennials, the generation that has now become the most influential in the hotel industry.

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TrustYou Wins #1 in the HotelTechAwards 2018 for Reputation and Review Management Software

Hotel Tech Report has named TrustYou 2018's top-rated Reputation Management Software based on data from thousands of hoteliers in over 40 countries around the world. More than 100 of the world's elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines.

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Removing The PMS Nightmare: How One Hotel Set Up a New PMS and Fully Integrated Revenue Management Tool in A Matter Of Minutes

Ask many hoteliers about their biggest technology headaches, and they will tell you about the painful procedure of setting up their PMS. It is an expensive process where the set up alone can take months, sometimes even years. And, once set up, many hotels find that other core software does not integrate. Most often, this is due to legacy software with on-site installations, complicated interfaces, and limited features. But even PMSs that boast cloud-based solutions tend to have a complicated set up and onboarding process. It leaves hotels stuck on the one hand, they want a new and better solution, on the other hand, they don't have the time to invest in such complicated setups.

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Red Roof Introduces Innovative Alexa Skills Technology

COLUMBUS, Ohio -- Capitalizing on continued evolution in the consumer-facing technology space, Red Roof is paving the way for hoteliers to connect directly with consumers at home through Amazon's Alexa Skills platform. Setting the industry standard, a dynamic Red Roof skill for Amazon Alexa now gives travelers the power to ask Alexa Red Roof-specific questions to assist in making travel plans, all from the comfort of home. This new innovation allows Red Roof to provide key information to the more than 20 million Alexa users, answering questions to help drive decisions including, \"Can I bring my dog?\" and \"How many locations do you have?\" to \"Tell me about Red Roof PLUS+\" and \"Do you have any deals?\"

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In Thailand's Phang Nga Bay, a luxury resort with a conscience | cnn.com

Thailand's Phang Nga Bay is home to unrivaled natural beauty.A string of limestone cliffs and small islands juts through the azure waters of the Andaman Sea like sleeping giants, creating a stunning visual dance between land and sea.Perhaps the most luxurious way to experience the area is with a stay at the Six Senses Yao Noi, located on a large island between Krabi and Phuket.

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Italy To Focus More On Medical Tourism | tourism-review.com

After food, culture, fashion and design, health is another candidate to become one of the distinctive features of Made in Italy. The goal is to make Italy a top destination of medical tourism.

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Presidential stay: Hotels that hosted the commander in chief | usatoday.com

Presidents' Day Weekend is this weekend, and if you are still looking for some inspiration as to where to spend a few days' getaway, take a look at hotels and resorts around the USA where U.S presidents have stayed before, during and after their time in office for a bit of inspiration.

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Associated Luxury Hotels International Adds Sweden's Gothia Towers to Portfolio and ALHI Convention Collection

Associated Luxury Hotels International (ALHI) recently expanded its worldwide portfolio, options in Europe and \"ALHI Convention Collection\" with the addition of the acclaimed Gothia Towers in Gothenburg, Sweden. Together with the adjoined Swedish Exhibition & Congress Centre, Gothia Towers is Europe's largest fully integrated hotel, exhibition and congress facility, and one of Europe's five biggest hotels. ALHI's distinguished membership portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. ALHI now represents Gothia Towers to the North American and European meetings, conventions and incentive market, according to ALHI's Chief Sales Officer Mark Sergot. With this new addition, ALHI's luxury portfolio includes 38 distinctive hotels and resorts in Western Europe; 13 in Eastern Europe; more than 150 in the USA and Canada; 33 in Asia; 13 in the Middle East; 9 in Africa; 16 in the Bahamas, Bermuda, Caribbean region and Mexico; and 4 in South America. ALHI's portfolio also features 23 luxury cruise ships appropriate for meetings and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Ideally situated in the heart of Gothenburg in the center of Scandinavia, Gothia Towers provides the perfect location for experiencing the sights, restaurants, shopping and nightlife of the vibrant city and picturesque region. Of fering 1,200 guest rooms, most of which provide magnificent city views, the hotel also features 60 meeting rooms with a total of 441,320 square feet of meeting and exhibition space. Meeting options include the 21,527-square-foot Congress Hall, which can seat 1,500 guests, and a 40,902-square-foot Exhibit Hall. In addition, the hotel offers five restaurants, including Heaven 23, which provides panoramic views from the top floor of Tower 1, as well as

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Do hotels really overbook their rooms? | telegraph.co.uk

Overbooking has long been a source of frustration - and occasional elation (think upgrades) - when it comes to flying. But what happens when you turn up at your hotel and there's no room at the inn?

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Infographic: Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

Marketers hate to lose. That's why it hurts to learn that by day 90, the typical mobile app has shed 98% of its original users. Pfft! Imagine improving retention 7x with some timely push notifications. Read and share our free infographic, Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

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Hilton Exceeds Fourth Quarter And Full Year Expectations; Provides 2018 Outlook

MCLEAN, Va. - Hilton Worldwide Holdings Inc. (\"Hilton\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2017 results. All results herein present the performance of Hilton giving effect to the spin-offs of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") on January 3, 2017 (the \"spin-offs\"), with the historical financial results of Park and HGV reflected as discontinued operations. Pro forma comparisons are presented as if the spin-offs occurred on January 1, 2016. Additionally, all share and share-related information presented herein for periods prior to January 3, 2017 have been retrospectively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred on January 3, 2017 (the \"Reverse Stock Split\"). Highlights include:

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Duetto Closes $80 Million Series D Financing Round Led By Warburg Pincus

Duetto, hospitality's only Revenue Strategy Platform, announced today the closing of an $80 million Series D financing round led by funds affiliated with Warburg Pincus, a leading global private equity firm focused on growth investing. The round is the largest ever non-acquisition investment in a software company serving the hotel industry.

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Rainmaker Executives Featured at Hotel Revenue Conference 2018

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, announced today that Amy Forss, senior sales director, and Mike Pavicich, director of hospitality sales, will be featured speakers at the Hotel Revenue Conference 2018. The conference will be held Feb. 21-22 at the Fairmont Olympic Hotel in Seattle. Rainmaker is a gold-level sponsor of the event.

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HSMAI and National Geographic Traveler to Celebrate Sustainable Hospitality

The Hospitality Sales and Marketing Association International (HSMAI), in conjunction with National Geographic Traveler, has selected the following Gold Award winners for the Leader in Sustainable Tourism Award: Hostelling International USA; Intrepid Travel: Myanmar & MMGY Global; Terranea Resort; and Rosewood Mayakoba in Riviera Maya.

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J'adore Amour: Le Meridien Hotels Puts a Playful Twist on Valentine's Day with Derek Blasberg & a Late Night Performance by Nouvelle Vague

Last evening, performing for one-night only in New York City, famed French music collective Nouvelle Vaguecontinued to voyage around the world with Le Meridien Hotels & Resorts as an extension of the brands' global music collaboration.

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IBC Webinar Talks Driving Direct Bookings with Google'

Phoenix -- ILES: A Year of Learning Webinar Series is quickly gaining traction in the independent hotel space. Developed and hosted byIBC Hospitality Technologies, the next event, titled \"Driving Direct Booking with Google,\" will be held February 21 at 11:00 a.m. Led by Pablo Ruiz, Google travel vertical search specialist, the webinar will identify new ways hotels can be profitable through driving direct reservations. Ruiz will unveil some of the Google product launches for the travel world. In addition, IBC's Pamela Barnhill will discuss acquiring full guest information and driving more direct bookings. To register, click here.

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Top Revenue Management Expert Ira Vouk joins Cloudbeds

Cloudbeds, the leading provider of hospitality management software for independent properties (hotels, hostels, inns, bed and breakfasts, campgrounds, and vacation rentals), announced the addition of Ira Vouk, a recognized thought leader in revenue management, to lead Cloudbeds' pricing intelligence product.

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Crave Interactive Recognised as the World's Leading Guest Room Tablet Vendor.

London 14 February 2018. Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2018's top rated Guest Room Tablet provider by Hotel Tech Report. The award is based on data and opinions from thousands of hoteliers in more than 40 countries around the world.

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Artificial Intelligence, Blockchain, Voice, Machine Learning, And More on The Table This April

The EyeforTravel San Francisco Digital Summit 2018 (April 9-10 Hotel Nikko), just over two months away will tackle the role of emerging technologies in travel, and help travel brands benchmark their digital strategy from some of the best in the industry.

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Flip.to joins OPMA, together sparking new conversations in travel marketing

ORLANDO, FL February 14, 2018 Flip.tothe advocacy marketing platform that helps reach, inspire and convert travelers worldwideannounced its membership with the Onsite Property Management Association (OPMA), a nonprofit and advocate for the rental management and condo hotel sectors representing a select 53,000 resort accommodation units. Flip.to will work in tandem with a collection of minds together aimed at bettering the travel space.

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Boutique & Lifestyle Lodging Association (BLLA) Announces new Inner Circle Club Members who have joined for 2018

Los Angeles, Valentine's Day, 2018 - It is with extreme pride that BLLA announces its newest Inner Circle Club (ICC) members. They join the association in a much-esteemed Club that already contains some of the nations top organizations. They have proven to be a force in the boutique sector and a supporter of the association. This year, they'll be joined by brands we hold in the same regard.

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ALICE Named a 2018 Best Place to Work in Hotel Tech

ALICE is excited to share it has been named a '2018 Best Place to Work in Hotel Tech' by HotelTechReport, for creating and maintaining a culture that fosters employee satisfaction along with business growth. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies. Being on this list is truly and honor and a testament to our commitment to our people.

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HSMAI and National Geographic Traveler to Celebrate Sustainable Hospitality

8th annual Leader in Sustainable Tourism Award finalists named

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HelloShift Named Top Rated Staff Collaboration Platform by Hoteliers in the 2018 HotelTechAwards

Hotel Tech Report has named HelloShift 2018's top-rated Staff Collaboration Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.

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2018 HEDNA Distribution Conference Exceeds Expectations

The HEDNA Global Distribution Conference concluded its annual event in Austin, Texas with a record number of attendees, captivating keynotes, educational sessions, interviews and engaging discussions. The overwhelming sentiment from all at the event was how relevant and important HEDNA conferences are for hoteliers to participate in if they want to stay informed, understand and compete in today's dynamic landscape.

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7 Tactics Every Digital Marketer Should Learn to Love in 2018 - mdgadvertising.com
Committing to specific digital tactics can be difficult for marketers. There are so many different approaches that it can be tempting to continuously swipe left in search of something better.

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ASSA ABLOY Hospitality Awarded Inaugural 2018 HotelTechAward for Top Rated Keyless Entry Provider

ASSA ABLOY Hospitality, developer of innovative security solutions for the hospitality industry, is announcing its win of the 2018 HotelTechAwards for Top Rated Guest Experience Tech: Keyless Entry Provider. ASSA ABLOY Hospitality has been recognized for its ASSA ABLOY Hospitality Mobile Access, a keyless entry solution that allows guests and staff to enter certain areas of a hotel, including guestrooms, with a quick swipe of their mobile device.

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Rainmaker's revcaster Powers Newly Enhanced Market Intelligence for Omni Hotels & Resorts

ALPHARETTA, GA Feb. 13, 2018 The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it has expanded its partnership with Omni Hotels & Resorts (Omni) by transitioning them to the recently launched, next-generation of revcaster across the brand's portfolio of properties, covering more than 20,000 rooms across 60 properties in North America.

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Carlson Rezidor Hotel Group is now Radisson - startribune.com

Carlson Rezidor Hotel Group will change its name next month to Radisson Hotel Group in a push to embrace its marquee hotel brand and reaffirm itself as a global hospitality company. 

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GDPR - EasyJet brings data on board, but will it take off? - tnooz.com

It is estimated that 90% of the world's data was generated in the past two years, yet brands still are only using half of it. Everywhere you turn brands are claiming the status of data pioneer, hoping to be heard above the noise.

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Chinese Tourists Are Taking Over the Earth, One Selfie at a Time - bloomberg.com

One of the strongest drivers of global economic growth isn't factories or financial services or internet startups, it's what we do when we're not working. We are becoming a planet of tourists.

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Why it's time to rethink the start-up model - JLL Real Views

Now entrepreneurs seeking to use technology for social goodwhile generating profitsare disrupting the status quo and bringing a more diverse face to the industry.

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The Best Western River North Hotel sees 300% increase in Revenue with New Progressive Web App

Brewer Digital Marketing, announces the launch of Best Western River North's new website, which leverages cutting-edge Progressive Web App (PWA) technology resulting in a 300% increase in revenue and a 500% increase in room nights vs the old website.

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Vertical Booking adds more than 1000 new hotels in 2017

Vertical Booking, a recognized leader in global reservation technology, announced today tremendous growth in 2017 with the addition of more than 1000 hotels utilizing their revenue generating solutions.

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Lotte New York Palace consolidates marketing with Tambourine

The world famous Lotte New York Palace has selected Tambourine to provide marketing and digital services. Located on Madison Avenue, Lotte New York Palace was named one of the \"Top Hotels in NYC\" in 2017 according to Conde Nast Traveler. \"After an extensive global search amongst the leading hotel marketing firms, we are confident to have selected Tambourine as our marketing partner,\" said Becky Hubbard, General Manager at Lotte New York Palace. \"Their unique combination of advanced eCommerce capabilities, paired with a strong understanding of high-end luxury branding, have made them a perfect fit for our needs.\" Tambourine's services for Lotte include: Omni-channel traffic generation (search, PPC, email, social, meta) Custom, responsive hotel website design and mobile sites Programmatic Advertising & Ad Server Management Strategic branding and collateral development Photo and Video Asset Creation Ongoing SEO optimization Conversion rate optimization Reservation recovery Cross-channel ROI tracking \"We are honored and humbled to be working with one of New York's most prestigious hotels. And we are already generating exciting results thanks to an amazing collaboration with the Lotte marketing team,\" said Rafael Cardozo, President at Tambourine. \"To be entrusted with this iconic New York hotel is a privilege and we look forward to a long and successful partnership.\" About LOTTE New York Palace LOTTE New York Palace, a luxury midtown hotel on the corner of 50th & Madison, was acquired by LOTTE Hotels & Resorts on August 28, 2015. Previously, the property completed a $140 million redesign in the fall of 2013. The renovation transformed the property's premier rooms and suites in The Towers, a hotel-within-a-hotel. Additional upgrades included new lobbies, specialty suites and restaurants and bars including Trouble's Trust, The Lobby Lounge, Tavern on 51, Rarities and Pomme Palais. In addition to 30,00 square feet of updated event space, The Palace is

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How Voice Search Will Impact Travel Marketing - fredericgonzalo.com

Did you know that 40% of US adults use voice search per day? According to Search Engine Watch, people now perform 35 times more voice searches on Google than in 2008. Nowadays, speech recognition technology is more precisewith only an 8% error rate!  Have you also noticed that many consumers have recently bought devices that use voice searches? In fact, 2017 was the year that voice recognition truly took off, thanks to the popularity and adoption of home devices, such as Google Home and Amazon Echo. Who would say \"no\" to the ability of controlling devices with their voices and searching for content on the web by simply talking to a machine? Using our voices is indeed the most natural way to communicate. By talking to a smart phone or other device, without the need to use a keyboard or screen, we can carry out more tasks at the same time and access content more quickly and easily. Google even revealed that 38% of people talk on the phone while watching television and 23% of adults use voice search while cooking. These technological innovations and new ways of communicating and searching for content nevertheless impact companies and how they market their products and services.

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Must See Statistics for Search Engine Optimization Infographic

SEO highly valued when a business operates online. SEO is not rocket science. SEO's result based on how much time invested in research and analysis. Organic traffic on websites means a lot when operating a business online. No matter you are a startup, small business or enterprise level, you should be there on the first page of Google or any other search engine to serve the best solution. We have designed a useful infographic that helps to understand users behavior and trends. We used the stats from- Search Engine Journal

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Top Hotel Technology Companies Take Gold in the 2018 HotelTechAwards

Today, Hotel Tech Report announced the winners of the 2018 HotelTechAwards. The world's best hotel technology companies were chosen using data from the judges that matter most - customers.

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Hotelsoft launches \"Price Optimizer - I can't believe it's not an RMS\"

Hotelsoft Inc. (www.hotelsoft.com), a Silicon Valley startup focused on the hospitality industry has launched an easy to implement rate recommendation SaaS product called \"Price Optimizer I can't believe it's not an RMS\" targeting independent, midscale and budget properties.

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Top Hotel Technology Companies Take Gold in the 2018 HotelTechAwards

Today, Hotel Tech Report announced the winners of the 2018 HotelTechAwards. The world's best hotel technology companies were chosen using data from the judges that matter most - customers.

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ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

Concierges from across the country and around the world voted ALICE \"Best Concierge Software\" in Hotel Tech Report's 2018 HotelTechAwards. Over 100 of the industry's most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point \"HT score\" scale, beating out the nearest competitor by over 30 points.

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Can South Korea sustain a surge in tourism from the PyeongChang 2018 Winter Olympics? Asks GlobalData

The Winter Olympics and the Olympic Games are two of the world's biggest sporting events and consequently attract large spectator and huge audience numbers from all over the globe. Airlines and hotels benefit from increased tourist flows both international and domestic to the city where the Games are held, and so the city of PyeongChang can expect more demand and hence higher prices.

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Dusit International now accepts Alipay at its hotels and resorts in Thailand, offering more convenience for Chinese travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has rolled out Alipay at its hotels and resorts in Thailand to cater to Chinese travellers who prefer to make quick and secure payments via mobile.

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Centara signs agreement with TreePay for mobile payment solution

Bangkok, Thailand -- Centara Hotels & Resorts, Thailand's leading hotel operator, yesterday signed an agreement with TreePay Co., Ltd., a specialised payment facilitator, to develop a system to allow Chinese customers to use their mobile phones to pay for accommodations and services at Centara properties. This will begin with Wechat Pay. Chinese tourists are an important market for Centara and mobile payments using apps like WeChat are extremely popular with Chinese consumers. Centara chose TreePay, a collaboration between CAT Telecom, SKT, and NHN KCP, to help it serve its Chinese guests more conveniently. Okura Co., Ltd. will be the project consultant.

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Courtyard by Marriott teams up with FC Bayern

Marriott International is proud to announce a multi-year partnership with leading European football club FC Bayern, with Courtyard by Marriott becoming the official hotel partner for Germany's most popular and successful football club. The partnership will also give the 100M+ members of Marriott's loyalty programs Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) access to once-in-a-lifetime, football experiences through Marriott Rewards Moments, as well as SPG Moments. The experiences will include exclusive access to Bayern's domestic and European matches, and VIP match-day hospitality in the Courtyard by Marriott Suite at the Allianz Arena.

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Outstanding Hospitality Advertising, Digital Marketing, Public Relations to be Honored at Adrian Awards Gala

The Hospitality Sales and Marketing Association International (HSMAI) has named the Gold Winners of the 2017 Adrian Awards, which honor innovative and inspiring best practices in advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on February 20 at the New York Marriott Marquis.

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NAVIS Ends a Record Year of Client and Company Growth and Notable Industry Recognition

NAVIS, the leading provider of sales and marketing technology solutions for the hotel, resort and vacation rental industry, today announced that 2017 was a banner year for client acquisition, product innovation, partner integration and new market expansion. The company was also top-rated by the prestigious Forbes Travel Guide for their reservations services.

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Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

Intelity, designated as the Official Forbes Travel Guide Mobile and In-Room Technology, was named a 2018 TechOvation Award Semi-Finalist by Hospitality Technology Next Generation (HTNG) this week. The award program recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Intelity is one of 10 semi-finalists vying for this top honor. Intelity's Voice Request video submission was ranked among the Top 3 \"Most Liked\" by the public. Semi-finalists will present their products at HT-NEXT on March 14. A judging panel will select three finalists, and the audience will then vote for the 2018 TechOvation Award Winner.

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Making the Most of Briton's Habitual Dining Patterns

This is because 25% of consumers eating out have stated that they choose a restaurant because they \"regularly go there.\" This equates to an incredible 2.8 billion visits per year in Britain alone.

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Introducing 360a for your luxury venue

It's 2018. Looking for new ways to attract customers to your venue 24/7? Have a venue to show off? Have facilities to hire? Run a luxury hotel?

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Urgo Hotels & Resorts Selects Aptech's Enterprise Financial Systems for 42 Properties

Aptech Computer Systems announced Urgo Hotels & Resorts selected its Execuvue Hospitality Business Intelligence, Targetvue Budgeting and Forecasting and PVNG Enterprise Accounting Systems. Aptech will automate data gathering, performance reporting and analysis, and accounting for Urgo's portfolio of properties. Aptech is the leading provider of business intelligence, budgeting and forecasting, and enterprise accounting hotel software systems. Click here for more on Aptech's products and services.

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Data accuracy biggest barrier to personalisation for hotel and travel marketeers

A survey from Travel Technology Europe reveals that many hotel and travel companies want to embrace greater personalisation in their marketing but are being held back by data accuracy issues.

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Outstanding Hospitality Advertising, Digital Marketing, Public Relations to be Honored at Adrian Awards Gala

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Wynn Resorts CEO Steps Down

The Board of Directors of Wynn Resorts reluctantly announced today that it accepted the resignation of Steve Wynn as CEO and Chairman of the Board of Directors. The board has appointed Matt Maddox, currently President of the Company, as its CEO, and Boone Wayson as Non-Executive Chairman of the Board of Directors, effective immediately.

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Moxy Debuts in Japan with Playhouse Party, Reliving Japanese Fun Through Different Cultural Eras

Provocative, confident and cheeky Marriott International's bold experiential brand, Moxy Hotels, created the ultimate 'playhouse' at the Moxy Tokyo Kinshicho to celebrate the debut of the brand in Japan. Inspired by subcultures of play in Tokyo, the party showcased the costume, gaming and underground music culture that are the iconic lifeblood of the city. Attended by more than 350 guests, the opening party saw the likes of Japanese TV personality Maggy and celebrity DJs Kaori, Yuka Mizuhara and Alissa Ueno.

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The Ritz-carlton Brings Destinations To Life Through One-of-a-kind Cultural Experiences With The Evolution Of #Rcmemories

CHEVY CHASE, MD -- The Ritz-Carlton is excited to launch its latest brand initiative, #RCMemories, to further draw guests into their destinations through unexpected moments and unique programming. What started as a way for guests to organically share memories, is now a way for The Ritz-Carlton to help create memories through a collection of distinct experiences. Curated by the Ladies and Gentlemen of The Ritz-Carlton across the brand's portfolio and inspired by the surrounding locales, #RCMemories connects guests to local culture by featuring a destination's taste, scent, sight or sound.

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Wyndham Grand Brings Family Time Back with Reconnected

PARSIPPANY, N.J. -- Wyndham Grand is changing the way we think about family vacations challenging kids and parents to achieve the seemingly impossible: putting the phone away. The upscale hotel brand is piloting Reconnected, a Wyndham Grand Family Experience a program addressing the dire need for quality time over screen time. While most family travel programs separate parents and kids, Reconnected enables imaginative play time together. Be it building the ultimate blanket fort, creating shadow-puppets or taking a literary adventure with The Nocturnals: Mysterious Abductions, this new offering reminds families to slow down and enjoy time together.Created in collaboration with the Food Network Chef Duff Goldman; a Fort Architect; and The Nocturnals author Tracey Hecht; Reconnected combats the negative effects of smartphones on families by creating experiences that allow families to be truly present. 54% of kids think their parents check their phones too often and 32% say they feel \"unimportant\" when parents are distracted by their phones. And vacations are no exception Wyndham Grand hotels have seen families bring up to three devices per person on trips. \"Vacations are all about memories, but it's hard to be in the moment when our phones are within reach - and we're all guilty of just checking for that one text or email,\" said Noelle Nicolai, Wyndham Grand's Resident Reconnector. \"Reconnected is an escape from the pull of technology and everyday distractions, a chance to press pause on the moment and simply celebrate being together.\" Reconnected encourages families to play together by providing all the tools they need to create a one-of-a-kind adventure: Lock Down that Phone! Upon check-in guests are given a timed lock box for their mobile device(s) enabling them to set a timer for uninterrupted play. Take the distractions away and create true memories, instead of fleeting Instagram stories. Build an Epic Blanket Fort Award-winning architects Ben Pell and Ta

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Planning travel on the go just got easier with Google

Planning a trip involves lots of searching for flights, hotels, things to do, itineraries and more. The process is often cumbersome because we have to use multiple tools to gather everything we needespecially on a mobile phone.

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Which hotels are most popular among business travelers?

Where do business travelers like to stay when on the road for work?

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North America's largest data summit for the travel industry to take place in three weeks in Miami

The Smart Travel Data Summit North America 2018 will be a two-day celebration of fiery innovation, and will provide the perfect platform for your business to adapt and be ahead of the curve, as well as learn and network with 150+ senior data RM, product, & marketing executives.

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2017 Outstanding Overall Learners of the Year' for Financial Management and Revenue Management announced by HOSPA at the Association's dedicated HOSPA Annual Learner Awards Ceremony

The 2017 'Overall Learners of the Year' for HOSPA's hospitality-focused Professional Development Programmes in Financial Management and Revenue Management were announced yesterday (25 January 2018) at the Hilton on Park Lane, London. The two outstanding learners were presented with specially engraved glass trophies and complimentary day delegate spaces for HOSPACE2018, at the HOSPA Annual Learner Awards Ceremony a stand-alone celebration, sponsored by MRK Associates and Corecruitment and dedicated to the achievements of HOSPA learners.

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Harry Murray elected President of HOSPA

Distinguished hotelier and Master Innholder, Harry Murray MBE, has been elected President of hotel association, HOSPA, as it enters a key period for attracting British talent into the hospitality industry.

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\"The Suite Life by sbe\" Unlocks an Uber-Luxury Miami Experience Only sbe Can Deliver

MIAMI -- South Beach icon and leading international hospitality group, sbe is redefining how to experience Miami through the introduction of \"The Suite Life by sbe,\" a bespoke luxury program that takes its 360-degree lifestyle hospitality approach to new heights. Starting February 5, 2018, this exclusive sbe program unlocks Miamiwith access and service that only sbe can deliver, beginning the moment a guest chooses a Suite Life package at either the iconic Delano South Beach or the celebrated SLS South Beach. From there, Suite Life guests can experience Miamiby water via a luxury cruise with VanDutch, and be spoiled with in-room check in and a personalized mini-bar by Proximo, all while enjoying best-in-class suite accommodations at two of Miami's most luxurious hotels, a 24-hour Experience Connoisseur providing VIP access to over 20 sbe culinary and entertainment venues, as well as insider experiences with over 10 highly-coveted brands, including Away, BMW, Hampton Suncare, JetSmarter, Lavazza, Peroni, Perrier-Jouet, evian, and Whispering Angel.

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Nissan's new Japan hotel takes automation to a new level | cnn.com

Japan already has the world's smartest toilets, but now there are smart shoes, furniture and accessories.You might remember Nissan's 2016 marketing maneuver, when the Japanese carmaker introduced a line of self-driving chairs that could autonomously glide together using cameras and sensors.This time, the auto innovators have taken aim at traditional hospitality and everyday objects.

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SiteMinder unveils the top 15 revenue-generating hotel booking channels of 2017 [Infographic]

The global hotel industry's leading cloud platform, SiteMinder, today reveals the 15 booking channels that generated the greatest revenue for hotels in key tourism destinations in 2017. The lists are based on the 72 million hotel reservations that passed through SiteMinder's channel management solution during the year to produce US$21.53 billion in gross revenue for the company's 28,000 hotel customers.

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EyeforTravel Webinar: Learn How Heathrow Airport, Melia Hotels and Dutch Railways Leverage Technology & Data to Create Seamless Customer Experience

Today's customers can book a hotel, a surf lesson and flights on their phones, laptops, tablets and even over voice command! Travel brands really need to focus on the channel preferences for each customer to ensure sales and services are tailored to keep customers coming back!

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Disaster Recovery and Readiness Considerations for Hotel Revenue Management

When a disaster strikes, hotel operators face a complex situation that begins by safeguarding people and property and rapidly expands to responding to the circumstances created by the shock to the system. For revenue management and sales leaders, preparing for and recovering from any event that significantly changes the supply and demand in a hotel market is a real concern. Here, we review six critical areas revenue managers must consider for disaster readiness and recovery, including: humanitarian and ethical concerns; sales and marketing plans; segmentation, pricing and distribution strategies; competitive sets; demand forecasting; and technology systems.

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Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels.

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Magnuson Hotels offers easiest and most economical rewards platform for customers

Magnuson Hotels, America's fastest growing brand and the world's largest independent hotel group, recently announced the launch of their new Magnuson Rewards loyalty program. Giving members a $25 Amazon.com gift card for every 10 nights they stay; the move away from the traditional points structure has prompted many other hotel chains to follow suit.

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Future of Hospitality 2018 Research Report Published by MicroMetrics

MicroMetrics' The Future Of Hospitality 2018 Research Report has been published. The research report is designed to showcase crucial upcoming technological trends in hospitality.

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How is the Hospitality industry leveraging Artificial Intelligence to provide an awesome User Experience?

In the 21st century, industries that remain adamant about integrating new technologicalrevolutions are most likely to regress in their course of development. Businesses across the globehave realized how important it is to include contemporary digital technology to drive constantgrowth and revenue. The last decade has seen incredible innovations and breakthroughs in thelandscape of digital solutions. One of such compelling technologies is Artificial Intelligence(AI).

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Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

Leading hospitality operations platform ALICE has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, to power operations for their portfolio of 147 properties. Uniting all eight of Grupo Posadas' hotel brands with a robust technology platform will support and improve standardization of operations across the group and provide for insights from guest request and staff performance data only possible at scale. This partnership with Grupo Posadas' 147 properties is the largest client partnership for ALICE to date - one which Grupo Posadas is committed to increasing to 300 properties by 2020.

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ProfitSword Taps Plan A PR & Marketing as Agency of Record to Support New Market Growth Initiative

Plan A PR & Marketing, Inc., a full-service PR, marketing and communications firm specializing in the global B2B hospitality sector and related industries, has been selected as the Agency of Record (AOR) for ProfitSword, LLC, an industry leading provider of business intelligence solutions that are designed to streamline the business decision-making process and enhance profitability for hotels, resorts, senior living facilities and other vertical markets.

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Eight more robot-staffed Henn na Hotels across Japan - japantimes.co.jp

Travel agency H.I.S. Co. is eyeing an ambitious plan to build eight more android-staffed Henn na Hotels in addition to the one it opened in Tokyo's high-end Ginza shopping district on Thursday.

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Ace Hotels launches new Sister City brand

Ace Hotels new brand Sister City is set to launch in New York in autumn of 2018. But what form will this brand take? The hoteliers have been keeping their cards close to their chest about what Sister City will offer, so details are as yet unclear. Here is what we know so far.

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Travelers Prefer to Pick and Choose Hotel Services according to GO Group Survey

Sixty-six percent of GO Group survey respondents said they would prefer to pick and choose hotel services and pay accordingly rather than have one bundled price with charges for services not used.

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Choice Hotels Completes Acquisition Of WoodSpring Suites Brand And Franchise Business

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, completed its acquisition of the brand and franchise business of WoodSpring Suites, an extended-stay lodging brand, from WoodSpring Hotels LLC. The acquisition was announced on December 18, 2017, and adds nearly 240 extended-stay hotels in 35 states to the Choice Hotels portfolio, creating an extended-stay portfolio of more than 350 properties with existing brands, MainStay Suites and Suburban Extended Stay.

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Meet the man trying to book your next cheap hotel room in Southeast Asia | cnbc.com

Just over a year ago, Justin Giovanni's hotel in Surabaya, Indonesia was running at 30 percent occupancy and his staff struggled with employing technology.

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China Expecting A Record-breaking Spring Festival | tourism-review.com

Chinese people are preparing for the upcoming Spring Festival or the Chinese New Year. It is expected that many will be on the move, as the current economic trend favors travelling. According to Ctrip, a Chinese travel agency, approximately 6.5 million Chinese tourists are going to travel abroad during the holidays.

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Millennial travellers spend less on hotels, says Emaar Hospitality CEO | arabianbusiness.com

There is an increased demand for mid-market hotels in Dubai, as more travellers are spending less of their budget on accommodation, according to the CEO of Emaar Hospitality Olivier Harnisch.

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A Room (or a Ryokan, Yurt or R.V.) With a View | NYtimes.com

Vacation lodging used to mean a room with four walls in a hotel or motel. Today travelers are increasingly seeking and easily finding accommodations that allow them to be more in tune with their surroundings, be it a forest, a beach or a house designed by Frank Lloyd Wright.

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Service Launches for Hotels, Saving Travelers Money After Booking

Service, a technology startup that automatically secures compensation for travelers, today announced the expansion of its products with the launch of a hotel offering. Service for hotels uses automated, proprietary technology to search travelers' inboxes for upcoming hotel reservations, then monitors the rate for price drops, automatically rebooking users in the exact same room at the lower rate.

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What hotel renovations reveal about hotel trends | constructiondive.com

A hotel renovation has a unique end goal generate enough appeal so potential guests want to take up residence, whether that's for a day or a week or more. The major hotel chains are refreshing their units with a wide array of features and amenities patrons now expect, like work spaces, upscale retail shops and keyless room entry.

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The Right Way to Order Room Service at a Hotel | nytimes.com

Room service is often the last refuge of business travelers, and an overpriced, under-seasoned option for travelers without many options. According to Martyn Nail, the executive chef of Claridge's hotel in London and author of the recently released \"Claridge's: The Cookbook,\" \"the food you get isn't necessarily a reflection of who prepared it,\" he said. \"There's an art to ordering room service.\" He has a few tried and tested ways to make sure every room service meal is a good one.

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Growth and change: The shifting luxury travel market

High growth rates in the luxury travel market: according to the ITB World Travel Trends Report 2017/2018 (www.itb-kongress.de/en/ELIBRARY/Publications/Studies/) high-end travel accounts for seven per cent of the market and annual growth is in double-digit figures. Luxury travel is booming, while general attitudes towards this market are changing. Affluence is no longer defined by glitter and exhibiting wealth. Non-material forms of luxury are replacing status, and values such as self-discovery, personal experiences, authenticity and time are becoming more important. These challenges, as well as the opportunities, concern the industry and from 7 to 11 March 2018 will be key topics at ITB Berlin.

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Destination hotel in South Africa chooses IDeaS for dynamic pricing capabilities

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is pleased to announce a partnership with one of South Africa's best-known destination hotels, the Spier hotel, which has selected flagship IDeaS Revenue Management System (IDeaS RMS) to streamline their business.

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S'well and Marriott International's Element Hotels Join Forces to Help Travelers Get on the Road to Wellness in 2018

Marriott International's eco-conscious longer-stay brand Element Hotels and S'well, the fashionable, reusable hydration accessory company, are launching a national partnership, which will be activated at all 26 Element Hotels in the United States. Together, Element Hotels and S'well will be inspiring guests to make a positive impact and mindful choices for the environment and for themselves.

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The Rainmaker Group Ends 2017 with Record-Breaking Growth

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company ended 2017 with record-breaking performance and growth. Year-over-year, Rainmaker experienced an astounding 64 percent increase in hospitality property deployments. The revintel business intelligence solution led the way, with an almost 78 percent increase in property deployments.

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We're Glad These Hotel Trends Died | cntraveler.com

And we hope those gross bedspreads stay buried. It wasn't long ago that many hotels felt... generic, with thin, grimy bedspreads, minibars filled with Jack and Jim, and something that passed for art on the walls. Thankfully, even the most budget-conscious places have worked to upgrade the overall experience. We're prone to nostalgia like anyone else (ice machines, anyone?) but these are the five hotel trends that we're glad to see gone (and what they've been replaced with).

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Agilysys' Lodging Management System Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced new mobile housekeeping capabilities in the latest release of its Lodging Management System (LMS). In addition to Mobile Housekeeping, LMS 7.4, announced during G2E in October of 2017, includes a wide range of new industry-leading features and add-on functionality that will enable operators to improve operational efficiency and drive revenue.

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Are Amazon, Apple, Google and Microsoft falling behind Chinese voice tech?

Unique dynamics make China a perfect laboratory for developing and deploying voice technologies. This is propelling local players, principally Baidu and iFlytek, to become world leaders finds EyeforTravel's new Can Voice Change the Way We Travel? report.

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Gomingo Invites hotels to Join Sharing Economy

Gomingo is a holiday accommodation booking platform for Hotels, Apartments, Villas and other lodging, joining all types of accommodation with the sharing economy on an OTA market.

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January

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Participate in HFTP's Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is currently accepting applications for participants, judges and mentors for Entrepreneur 20X (E20X) at HITEC Amsterdam. Those who wish to participate in the European version of E20X can apply online; startups can apply here, and mentors and volunteers can apply here. E20X Amsterdam, a pre-conference event, will take place at 14:30 on Wednesday, 11 April at the RAI Convention Center in Amsterdam.

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APM Launches Flagship Hotel Brand \"Zazz Urban\" in Bangkok

Asia Prestige Management Limited (APM), a driving force of change in property investment and hospitality management, announced the launch of Zazz Urban Bangkok, a 48-room green-inspired urban oasis themed boutique hotel in the heart of Bangkok, Thailand.

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HVS Announces New Spa & Wellness Partnership

HVS and spa-and-wellness consultancy Mackman ES have formed an alliance in the United States to fill the need for comprehensive, future-driven, spa-and-wellness valuation, feasibility, and strategic planning. \"This alliance offers the hospitality industry advanced, one-of-a-kind client solutions in the rapidly evolving spa-and-wellness space, and HVS divisions worldwide can tap into this expertise as needed. This relationship also fosters an inclusive understanding of spa and wellness through industry insight with an emphasis on the significance of wellness in hospitality and its future value and growth,\" said HVS Americas' President, Rod Clough, MAI. The global wellness real estate market represents one of the fastest-growing wellness sectors, having risen 19% from $100 billion in 2013 to $118.6 billion in 2015. Wellness tourism continues to surge at a reported $563 billion, in addition to $99 billion in global spa business, according to the Global Wellness Institute; moreover, wellness real estate is expected to rise to from $134 billion in 2017 to $180 billion by 2022, contributing to a $3.72-trillion global wellness market. [1]HVS has appointed Mia A. Mackman as HVS Director of Spa & Wellness Consulting to lead the spa-and-wellness aspects of its consulting engagements that require in-depth spa-and-wellness expertise. \"We are excited to back the expanding hospitality/spa-and-wellness landscape together, with a view on the future of hospitality, investments, and growth. The evolution we have seen in recent years makes this a well-timed advantage for HVS clients seeking to succeed in this unique and transforming space\" said Mia Mackman, founder and principal of Mackman ES. Thousands of hotel owners, developers, investors, lenders, management companies, and public agencies around the world rely on HVS to support confident, informed business decisions. This alliance is a part of HVS's commitment to excellence and unrivaled hospitality intelligence, prepared to m

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Are you ready for #BookDirect day?

On February 7th 2018, hoteliers and vacation rental owners alike are coming together to mark the inaugural #BookDirect day - in style.

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Hilton Grand Vacations Will Open its First Timeshare Resort in Japan

ORLANDO, Fla. -- Hilton Grand Vacations (NYSE:HGV) announces its real estate purchase from Hilton (NYSE:HLT) including existing buildings and land for development within the Hilton Odawara Resort & Spa, located in the Kanagawa Prefecture, Japan. The purchase marks Hilton Grand Vacations' second announced project in Japan and will be the first resort to open in the country. Adding to the existing properties, HGV plans to create timeshare units with ocean views on the purchased land.

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Italian town Ollolai sells $1 homes to lure new residents

Ever dreamed of owning a home in a pretty Italian village? The news you've been waiting for has finally arrived.You can now buy one for just over a dollar.Ollolai, a destination in the mountain region of Barbagia on the Mediterranean island of Sardinia, is selling hundreds of abandoned homes for just 1 ($1.2).It's not the first Italian town to try the gimmick, but it seems to be the first to live up to the promise. It's also got the beauty and history needed to draw people in.The real estate bonanza comes with a catch, though. The 200 stone-built dwellings up for grabs are in poor condition and buyers must commit to a refurbishment within three years -- which will likely cost about $25,000.Behind the sell-off is a plan to rejuvenate a community at risk of becoming a ghost town. In the past half century, Ollolai's population has shrunk from 2,250 to 1,300, with only a handful of babies born each year.

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Inside Sweden's new floating hotel - cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere.ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights.The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy.ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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A New Landmark for Creative Minds - Kafnu Taipei Launches

Singapore-based Next Story Group is launching Kafnu Taipei, its first outpost in Taiwan, at No.101, Section 3, Minsheng East Road. A 360a lifestyle space holistically designed to encourage creatives and entrepreneurs to thrive both professionally and socially, Kafnu Taipei blends the five elements of living, work, play, learning and rest in its design and ethos to create a dynamic ecosystem which fosters peer exchange, advice and innovation.

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Hilton And American Express Celebrate New Co-branded Credit Cards With Special Bonus Offers And Experience

Hilton and American Express celebrate the launch of the upgraded Hilton Honors American Express co-branded credit card portfolio with the announcement of special bonus offers for consumers and small business owners who sign up for the newly available cards. The four Card portfolio - the no-annual-fee Hilton Honors American Express Card, the Hilton Honors American Express Ascend Card, the Hilton Honors American Express Business Card and the Hilton Honors American Express Aspire Card - reflect the benefits and value consumers and small business have asked for, delivering the most rewarding Hilton Honors credit cards ever.

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Historic Hotels of America and Historic Hotels Worldwide Participates with Peter Greenberg Worldwide on Hotels with a Past Series

Historic Hotels of America and Historic Hotels Worldwide are participating with multiple Emmy Award-winning producer and Travel Detective television host, Peter Greenberg for the Hotels with a Past series. Hotels with a Past is a Peter Greenberg Worldwide featured video that highlights and reveals the untold stories of the world's most iconic hotels. Peter Greenberg and his expert correspondents go inside historic hotels to uncover the stories and bring a whole new understanding and awareness of these grand icons, where the past, present and future converge.

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Digital PR Firm Flies Content Creation Drone Flights For Resorts & Hotels

Brand-News-Team, Inc., a digital communications and public relations firm, has launched a service aimed at capturing cinematic-quality drone content of a destination's key features and amenities. \"We are brand storytellers who have mastered drone technology and the complex F-A-A regulations for legal commercial flights. We love bringing back cinematic-quality content for clients. We understand the tourism industry as we have led national PR campaigns for large events and resorts,\" said Brand-News-Team President Roger Rosenbaum. Brand-News-Team is made up of former award-winning photojournalists and producers. \"We shape, create and distribute stunning visual branding whether it's underwater, on the ground or in the sky,\" said Rosenbaum, who is an Emmy-nominated producer. The firm uses state-of-the-art drone technology to capture high-dynamic-range (HDR) photos and 4K ultra high definition video. https://vimeo.com/199693422 \"The F-A-A requires any flights for commercial purposes be operated by a licensed drone pilot. Minimizing risk and maximizing creativity is what sets our aerial drone content creation services apart,\" said Rosenbaum Brand-News-Team has a federal waiver allowing the company to fly at night in certain circumstances. \"Nighttime content can really bring a property to life and draw potential guests to book stays,\" according to Rosenbaum. Roger Rosenbaum will be presenting a seminar on drone content creation for the tourism industry at the 2018 I LOVE NEW YORK Empire State Tourism Conference in April. https://www.nystia.org/events-pages/estc

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dormakaba and OpenKey Partner For Mobile Access at AMResorts

dormakaba, the provider of Saflok and Ilco electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts property. dormakaba and OpenKey first established a Preferred Partnership in February 2016 to provide fast, efficient installations of hospitality Mobile Access systems. Most recently, the partnership resulted in a mobile access solution at the AMResorts AAA Five Diamond property, Zoetry Paraiso de la Bonita Riviera Maya, in Mexico. Click here to download the mobile access implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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HSMAI Region Europe's first Curate events

Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and educational programmes that will be introduced by the association through a uniquely facilitated Curate an HSMAI Executive Insights Forum event that will be held twice a year. It is a singular opportunity to connect with contemporaries around emerging issues and growing trends resulting in invaluable insights that can help them and their companies lead through the most critical business concerns that the industry is and will be dealing with.

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Unique partnerships and new app when Scandic launches new loyalty program

A brand new app, better benefits, exciting new partnerships, more ways of spending accrued loyalty points a lot of things are new when Scandic Hotels re-launches the Nordic region's largest loyalty program in the hotel industry.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2018

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2018 Americas Board of Directors and Executive Committee. The board comprises a diverse range of executives from a representative mix of HSMAI members.

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Nordic Choice Hotels Celebrates Milestone in Security Innovation with Implementation of ASSA ABLOY Hospitality Mobile Access at Multiple Properties

ASSA ABLOY Hospitality, the global leader in hospitality security technology, announces the implementation of its Mobile Access keyless entry to more than 3,000 rooms at six Nordic Choice Hotels properties in Stockholm, Sweden. The groundbreaking multi-property upgrade encompassed Clarion Hotel Stockholm, Quality Hotel Globe, Clarion Hotel Amaranten, Hobo, Clarion Sign and Quality Hotel Friends. Officially going live at Nordic Choice Hotels' annual Winter Conference in Stockholm on January 19, more than 2,000 attendees used Nordic Choice Hotels' mobile application with ASSA ABLOY Hospitality Mobile Access to check in and use their smartphone as a room key.

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Vizergy Enhances TargetingHub A game changing platform that identifies target prospects based on your guest history through multiple data interfaces, so hotel marketers can deploy smarter marketing c

TargetingHub expands the functionality of the Vizergy Marketing System (VMS) by allowing clients to easily integrate PMS and POS data with various marketing databases such as Salesforce and IBM's Watson Campaign Automation in one central platform. These interfaces allow customers to seamlessly analyze customer data, launch strategic marketing campaigns and measure results, all within one system.

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Greater control with new features in your Ads Settings | google.com

Building the tools that provide transparency and control over your data has always been a top priority for us. On the ads front, we've evolved our tools over the years to help you shape your ads experience. We launched a single dashboard for ads controlsoriginally named the Ads Preferences Manager, now Ads Settingsin 2009, Why This Ad in 2011, Mute This Ad in 2012, and then folded these into your central data controls hub: My Account.

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Inside Sweden's new floating hotel | cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere. ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights. The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy. ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and OfferCraft, a software company that uses artificial intelligence and gamification to make content more effective, today announced that Agilysys is now a reseller of OfferCraft's solutions. As part of the new relationship, OfferCraft's software is being integrated with Agilysys' point-of-sale and property management solutions to help hospitality venues increase revenue and guest satisfaction.

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Agilysys and Xuvi Announce Strategic Partnership to Offer Hospitality Customers Immersive Data Analytics and Revenue Optimization

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and Xuvi, a data science company that uses immersive data analytics and automation to help companies make intelligent data-driven decisions about their business, announced that Agilysys is now a reseller of Xuvi's solutions. This strategic partnership will help Agilysys customers increase profitability and improve guest loyalty. Xuvi's easy-to-use BeamStudio platform, powered by SpendScore - a patent-pending guest valuation scoring index, will be available with Agilysys' PMS and POS solutions, to help deliver a better customer experience and drive revenue and cost optimization.

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Tourism Industry May Benefit From Blockchain Application | tourism-review.com

As far as identity verification and luggage tracking goes, it has a great potential in modern tourism industry. The blockchain applications seems to have a lot to add in the process of verifying the traveler's identity, as well as simplifying and improving luggage tracking. The blockchain is the technological infrastructure that was behind the launch of bitcoin in 2009. At its core is a highly encrypted P2P network that stores information as a database, but in the blockchain each node in the network saves a complete copy of the record book. This system prevents the data from being altered by only one of the parties, which guarantees that they maintain their integrity and that it is practically impossible to hack them. The blockchain technology together with the mobile and biometrics, can put an end to inefficiency and the traveler's frustration, that has been caused until now by the use of disconnected and outdated systems.

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78% Of Frequent Travelers Prefer Customized Offers | tourism-review.com

Frequent travelers visiting hotels regularly love being rewarded for their loyalty with personalized and unique experiences, rather than accumulating points through a system or any other popular and common offer. Culture and gastronomy are some of the most valued and well received themes, although Spanish guests more prefer night activities. According to the Wanup Loyalty Club, 77.9% of travelers will often request their hotels' loyalty clubs for personalized benefits before considering any other type of offer. Wanup assures This is reflected in the First Study on the Frequent Traveler Preferences prepared by Wanup, with the sector specific support of the Technological Hotel Institute (ITH).

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HSMAI Announces Americas Board of Directors and Executive Committee for 2018

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Jumeirah Group launches a new hotel experience for the curious traveller, Zabeel House by Jumeirah

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, today announced the launch of Zabeel House by JumeirahTM. This exciting second brand from Jumeirah Group, which already operates the award winning luxury Stay DifferentTM brand, has been created in response to the continuing and growing travel trend for exploration and enrichment through travel experiences. Zabeel House by JumeirahTM will have a strong appeal for this increasing segment of travellers, from across a broad demographic, who want to connect meaningfully with their travel destinations.

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HFTP Launches Certification Advisory Program (CAP) to Benefit CHAE and CHTP Applicants

International association Hospitality Financial and Technology Professionals (HFTP) recently introduced its new Certification Advisory Program (CAP), which is designed to provide guidance to Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP) applicants.

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New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates

The ninth edition of Planning and Control for Food and Beverage Operations is now available from the American Hotel & Lodging Educational Institute (AHLEI). Written by Jack D. Ninemeier, Ph.D., this essential management textbook introduces readers to the control processes used to reduce costs and increase efficiency in food and beverage operations in restaurants and hotels. The book explores how planning and control functions can help operations work smarter, compete for greater market share, and provide value to guests.

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HSMAI Washington DC Chapter Event Will Feature How to Create a Winning Business Case

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, Developing and Presenting a Winning Business Case, Feb. 15 at the Washington Marriott Wardman Park hotel, with acclaimed business coach and trainer Bob Anderson demonstrating how to create an action plan that identifies and addresses crucial hurdle points that can derail a sale.

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PEGASUS SOLUTIONS' CEO TO DISCUSS FUTURE OF CENTRAL RESERVATIONS SYSTEMS AT HEDNA CONFERENCE

Scottsdale, Arizona Thursday, January 25, 2018: Pegasus Solutions CEO Sean Lenahan will discuss the future of central reservations systems during a panel discussion at the HEDNA Global Distribution Conference taking place January 29-31 in Austin, TX.

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New Guide Outlines Strategies for Building Thought Leadership, Influence and Market Leadership

We have entered an age where leadership matters more than ever thought leadership, to be exact. Building trust, credibility, awareness, and influence to increase profits is more than just a goal of most CEOs and executives. It's also the topic of a new guide from the leading travel and hospitality technology marketing agency, Puzzle Partner. The firm recently published \"Thought Leader - Market Leader\" developed to help brands become a sought-after source for information that leads to new business opportunities, stronger relationships, sales enablement and more.

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Top 10 Must-Have Hotel Technologies in 2018

According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 with the dominance of digital and mobile. It is safe to say that hotel success and technology go hand in hand and hotels must step up their \"technological game\" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests.

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Hilton's Collection Brands Launch Major Expansion in 2018 with Lineup of Impressive Independent Hotels

Hilton's (NYSE: HLT) collection brands continue to make their mark on the world, kicking off 2018 with more than 75 hotels in the combined Curio Collection by Hilton and Tapestry Collection by Hilton pipeline. 1

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Why Human Hotel Live Chat is Better Than Chabots

PARSIPPANY, NJ -- If you were to call a hotel, which would you rather get: an automated system that spent fifteen minutes and eight side menus to get through without resolving your problem, or an actual person who can help you immediately?

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Mandarin Oriental, Hong Kong Encourages Digital Wellness In The New Year

HONG KONG, 25 January 2018 The award-winning Mandarin Oriental, Hong Kong introduces the Digital Wellness Escape, a luxurious retreat designed to encourage guests to embark on a digital escape from constant connectivity and focus on their wellbeing.

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PolyU Study Finds Russian Tourist Satisfaction Hinges on Hotel Features

The majority of Russian tourists are highly satisfied with Hong Kong's upmarket hotels, according to the findings of a recent study by Dr Denis Tolkach and Dr Tony Tse of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU). A consideration of more than a thousand online reviews written by Russian guests revealed a particular appreciation for Hong Kong's spectacular views and attentive and friendly hotel staff. While there are a few negative issues that hotels may wish to focus on improving, the findings present an overall positive picture.

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Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii.

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Digital-strategy for a modern hotel

It is impossible to imagine today's hospitality industry without technologies that are unceasingly invented and implemented in the world. The modern hotel lives up to the new rules of competition for guest attention. In order to lead and enjoy stable demand, it is necessary to keep up to date, which means using the latest digital tools in your service. What kind of services? The building a digital strategy for your hotel should be started with this very issue.

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Young Hoteliers Summit 2018 - Eyes on the Future: Following the Momentum of Growth

The Young Hoteliers Summit (YHS) was initiated by students of ecole hoteliere de Lausanne in 2010. It has since taken advantage of its position as the most influential student-organised hospitality summit on a global scale, attracting both students and industry professionals. Last year, YHS welcomed more than 300 students from 40 hospitality schools in 19 different countries to the summit to \"tackle the Challenge of Conventionalism in the Hospitality Industry\". During workshops, the attendees discovered new insights as well as unusual point of views on hospitality related topics, and, most of all, were able to learn from one another.

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AHLA President Lugar Highlights Hotel Industry Economic Impact on Nation's Cities at U.S. Conference of Mayors

American Hotel & Lodging Association (AHLA) president and CEO Katherine Lugar today pledged to partner with U.S. mayors to strengthen communities, build a modern, dynamic workforce, and give travelers world-class experiences in their cities.

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HFTP Chapters Offer Regional Education for Hospitality Finance and Technology Professionals

Several chapters of Hospitality Financial and Technology Professionals (HFTP) have banded together to curate and host regional, educational conferences in 2018. HFTP's regional conferences showcase the many advantages of HFTP membership, and provide continuing education and networking opportunities to hospitality professionals in the area. To date, two HFTP regional conferences have been scheduled in areas across the United States.

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The Ritz-Carlton Yacht Collection Celebrates Keel Laying Milestone for Inaugural Luxury Yacht

In accordance with longstanding maritime tradition, The Ritz-Carlton Yacht Collection recently celebrated the milestone keel laying of its inaugural yacht at the Hijos De J. Barreras Shipyard in Vigo, Spain. Representing a unique first for a luxury hotel operator, The Ritz-Carlton Yacht Collection brings the brand's legendary service to the seas with a bespoke yachting experience and today, drew one step closer to its anticipated launch in Q4 2019.

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Hilton Garden Inn Kicks off 2018 with New Hotels in the U.S. and Europe As it Continues Expansion of Revamped Design

The new year brings new hotels - including those featuring the revamped design - for Hilton Garden Inn, the award-winning, upscale brand fromHilton (NYSE: HLT). Following a successful 2017 with global growth that averaged nearly one new hotel opening per week, the brand, known for offering a bright and inviting atmosphere with warm, sunny service, is kicking off 2018 with four new properties.

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Wouldn't it be great if we knew all our guests in the way a general manager knows his regulars?

That was the dream of Arlette Gilbert and her team at Dutch hotel and restaurant chain Bilderberg.

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Stay informed with SALTO's new Hospitality Blog

Since 2001, SALTO has been delivering state-of-the-art, wire-free and keyless electronic access control solutions. We've established a strong presence in the hospitality industry, in particular. Our focus on serving the specific needs of hospitality has included an emphasis on how access control and electronic lock solutions can improve the guest experience, hotel management, design, security and reliability.

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SpaSoft Unveils Latest Version of Spa & Activity Management Solution

STOWE, VT January 24, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announced today the general availability of the latest release of the SpaSoft Spa and Activity Management Solution. SpaSoft version 6.5 leverages a new technology and development platform to enhance the overall system performance as well as allow for a faster and improved user experience. These technology updates allow SpaSoft to continue to scale and grow to serve the ever-changing needs of the spa industry. Performance and user experience enhancements Advanced reporting engine Customizable dashboard landing page Enhanced scheduling and booking of group classes Additional integration to Casino Systems \"This new version positions SpaSoft to continue to lead the industry in providing the most comprehensive spa-specific solutions for the world's top hotel and resort spas,\" commented Michelle Young, Vice President of Sales and Marketing. \"With these enhancements, we will be able to quickly respond to industry trends, customer requests for innovation and integration.\" SpaSoft offers more than 200 individual reports to assist spa directors in tracking and analyzing their business. SpaSoft's new reporting engine allows for easier and more efficient reporting performance with a new look and feel to highlight the data and create a better user experience. \"Together with our sophisticated business management tools including SpaSoft Enterprise and Intelligence, this reporting engine enables spas to have fast, reliable access to key metrics,\" commented Young. \"Spa directors are tasked to continually improve their results, these tools will save spa directors time and allow them to respond faster to changing business conditions.\" Spas that offer yoga, fitness and lifestyle classes will be able to manage those classes completely within SpaSoft. Classes are included in SpaSoft version 6.5, giving spas the ability to quickly an

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U.S. Millennial Travelers Still Prefer Hotels Over Airbnb

NEW YORK -- According to a new report on the future of U.S. Millennial travel, American travelers between 20 and 36 years of age prefer full-service hotels to an Airbnb rental, even as the home-sharing service expands in 65,000 cities and in preparation for an imminent IPO.

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Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap

When there is a revolution in technology, it reshapes how hoteliers do business. Maestro PMS is a leader in adapting emerging technologies and property software. Maestro's newest solutions make hotel operations more efficient, staff more productive, and properties more profitable. Maestro PMS's 2018 Product Development Roadmap includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement that personalizes service.

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hospitalityPulse Launches eBook to Help Hoteliers Make A Lot More Money

Increasing profits and exceeding guest expectations are among the top goals for any hotel executive. That is what inspired hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry, to develop an eBook that goes beyond the same old strategies to explore the paradigm of what it means to sell a hotel room.

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TripAdvisor Announces the World's Best Hotels With 2018 Travelers' Choice Awards

NEEDHAM, Mass. -- TripAdvisor, the travel site that helps find the latest reviews and lowest prices, today announced the winners of its Travelers' Choice awards for Hotels. Travelers' Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. In the 16th year of the awards, TripAdvisor has recognized 8,095 properties in 94 countries and eight regions worldwide. The hallmarks of Travelers' Choice hotels winners are remarkable quality, service and value.

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Ascend Hotel Collection Surpasses 250 Properties Open or in the Pipeline

ROCKVILLE, Md. -- The Ascend Hotel Collection, the world's first and largest soft brand, reached a milestone by surpassing 200 properties open globally, with more than 50 in the pipeline. The upscale brand, franchised by Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, finished 2017 with one of its best growth years opening 56 hotels internationally.

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Cambria Hotels Achieves Record-Setting 2017 with Most Openings and Largest Pipeline in Brand's History

ROCKVILLE, Md. -- Cambria Hotels finished 2017 by opening the most properties in a single year and increasing the pipeline to the largest in the brand's history. The upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, now has 37 open hotels across the United States, including 10 that opened last year. In addition, there are more than 70 properties in the pipeline.

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AHLA Announces 2018 Officers and Board of Directors

The American Hotel & Lodging Association (AHLA) announced its 2018 Board of Directors which includes top leaders representing all segments of the industry.

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Element Hotels Teams Up With Priority Bicycles To Bring Wellness To Guests Nationwide

Element Hotels, part of Marriott International, is refreshing its Bikes to Borrow program by proudly partnering with Priority Bicycles, a New York City-based company known for its high-quality, low maintenance bicycles. Custom Element Priority Bicycles will be available for guest use in all 25 Element Hotels across the U.S. beginning in February, free of charge, along with safety helmets. A natural partner, both Priority Bicycles and Element Hotels promote accessible wellness and fitness, and together, are making a healthy, balanced lifestyle more achievable for travelers.

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Apex Hotels Roll Out Oaky

Apex Hotels, one of the leading British independent hotel chains comprising 10 properties across the UK, is in the middle of a fast roll-out of Oaky to all of its hotels. As a family-owned collection, customer service is at the heart of the business, and Oaky will be part of taking its personalised pre-arrival guest experience to the next level.

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Associated Luxury Hotels' Chairman David Gabri Retiring March 1st; will Remain on the Board

David Gabri, Chairman of Associated Luxury Hotels and 45-year hospitality industry veteran, announced he will retire effective March 1, 2018, yet will remain actively involved with the company's Board of Directors. Associated Luxury Hotels is the parent company that owns and operates Associated Luxury Hotels International (ALHI) and Worldhotels, which both specialize in serving luxury and upper-upscale hotels and resorts around the world which are either owned or operated as independent or are with an independent hotel brand. Associated Luxury Hotels is now the world's largest hotel consortium company providing worldwide Global Sales support and a variety of technology connectivity and distribution solutions, enabling its member hotels and resorts to maintain their independent identity while also effectively competing with the world's biggest hospitality chains.

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Webinar: The Role Of Digital Technologies To Enhance The Customer Experience

The exclusive webianr will bring together the following experts: Bill Ramsey, Senior Director Mobile & Emerging Channels, Choice Hotels Alison Anesta, Area Director of Performance Improvement, The exclusive webinar will bring together the following experts:

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Colombia's Hotel Bogot 100 doubles sales with distribution and booking technology

Eighteen months after implementing distribution and booking technology from SiteMinder, the global hotel industry's leading cloud platform, the independent Hotel Bogot 100 reveals it has capitalized on Colombia's record tourist arrivals in 2017 to more than double its online sales.

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Lapland welcomes Game of Thrones themed ice hotel

While winter has well and truly come to Westeros, it has also arrived in Lapland, in the form of a themed hotel dedicated to popular TV series Game of Thrones.

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Four Seasons Continues To Expand Global Portfolio Of Hotels, Resorts And Residences

Following a year of highly successful openings including new builds, the rebirth of two historic landmarks and the conversion of one of the world's finest resorts, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, enters 2018 with a remarkable list of openings planned, including the company's first standalone residential project.

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Unique and Alternative Stays Take Centre Stage in Booking.com's 2017 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2017 Guest Review Award. Based on over 140 million reviews, this year 549,937 properties in 218 countries and territories are being given an award, with partners in several new countries being recognised, including in Cuba, Equatorial Guinea and Liberia. The top countries receiving the most awards are Italy (81,603), France (33,500), the United States (30,502), Spain (29,598), Germany (25,969), Croatia (24,395), the UK (21,655), Poland (18,391), Russia (18,300), and Greece (17,361).

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StayNTouch Brings PMS Mobility To Hotel Van Belle And Hotel Queen Anne In Belgium

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with the Queen Anne Hotel and the Hotel Van Belle, both in Brussels, Belgium, with the deployment of its Rover PMS and Zest products.

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Why Your Hotel Amenities Are Better Than Ever | vogue.com

Two words: amenity creep. It's not what you think. It's an industry term that describes the constant need for hotels to add the newest and next accessories to accommodate a guest's every whim. Whatever happened to the humble shoehorn, the bubble shower cap, and the mini sewing kit? Those standard offerings have been traded out right under our noses for sleeker amenitieswe didn't even have a chance to miss them. From pet menus to private fireworks, today's amenities go far beyond what one might discover in the bathroom; they're artisanal, often innovative. What prompted the upgrade?

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AHIC 2018 unveils dedicated Day of Disruption' to inspire and challenge the hotel investment community

The Arabian Hotel Investment Conference 2018 (AHIC) will kick off with a 'Day of Disruption', designed to shake-up traditional ways of thinking and bring insight to the hospitality investment industry from forward thinkers operating in various sectors, from cybersecurity and cryptocurrencies to marketing and motorsports.

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Effective Partnership Between Hotel Brands and Management Companies Essential as Customer Expectations Grow

Consumer expectations for the travel industry have been growing but with effective partnerships forged, hotel brands and management firms can both improve their slice of the market. Magnuson Hotels, a leading and fast expanding hotel brand, explains that through working together businesses can ensure they have all the necessary skills, expertise, and facilities to deliver offerings that are fit for the modern traveler.

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The technologies transforming the guest's experience

Hotels often feel held hostage by TripAdvisor reviews, but property apps, digital concierges and more are helping hotels reach the guest and react far better to their needs says EyeforTravel's new report.

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Hospitality Innovators to Converge at Sixth Annual RSS This July

Hoteliers and industry thought leaders will come together July 10 to identify the major trends transforming hospitality and share best practices for facing them at the annual RSS in Washington, D.C. The sixth RSS will be held at The Newseum on Pennsylvania Avenue, just a few blocks from The White House.

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HSMAI Recognizes Lifetime Achievements Of Ed Fuller And Terry Gallagher

Edwin “Ed” Fuller, President, Laguna Strategic Advisors, will be honored with the 2017 Albert E. Koehl Award and Terence “Terry” Gallagher, President, Lou Hammond Group, will be recognized with the 2017 Winthrop W. Grice Award for Public Relations.

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Milestone Enhances Local Events Publishing Platform with New Channels & Third-Party Site Compatibility

Santa Clara, CA | January 19 2018. Digital Marketing software vendor Milestone Inc has launched new features for its local events publishing platform. The events platform, part of Milestone's Digital Presence Cloud, allows businesses to add local events to their website manually, or by accepting events from nearby locations - automatically. \"Milestone's events management platform provides massive SEO boosts to businesses,\" said Sathya Krishnamurthy, Milestone VP of Products. \"A business in Chicago could accept Chicago Cubs games and instantly add 81 locally-relevant pages to their website,\" continued Mr. Krishnamurthy. Milestone events wraps each deployed event in schemas and publishes each one on an individual page, creating exceptional SEO opportunities for location-based businesses.

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Vietnam Works On 16 Million Foreign Tourists In 2018 | tourism-review.com

In 2017, Vietnam received 73 million domestic visitors and nearly 13 million foreign tourists, an increase of nearly 30% on year-on-year basis, with a turnover of approximately 510,000 billion dongs (EUR 18.3 billion). An unprecedented rise. \"Welcoming nearly 13 million foreign tourists in Vietnam in 2017 and a three million year-over-year increase is a new record in Vietnam's tourism sector,\" said Nguyen Van Tuan, head of the National Tourism Administration. According to him, 2017 was the first year of implementation of the Political Bureau's resolution No. 08-NQ / TW to make tourism a leading economic sector. 2017 was also an important milestone in achieving the resolution's target of 17 to 20 million foreign tourists by 2020.

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Revenue Resolutions opens its doors as SA's newest revenue optimisation agency

A burgeoning hospitality and leisure industry coupled with a growing willingness to embrace new technologies, prompted the founding of South Africa's newest revenue management agency, Revenue Resolutions.

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In Memoriam A Tribute to Dennis Blyshak 1950 2018

Dennis Blyshak passed away peacefully on January 4th, 2018. Though he had retired from Benchmark in 2012--a company he was instrumental in helping grow into one of the largest privately-held, independent hospitality companies in the US--his spirit and presence never left Benchmark. Dennis last served the company as Chief Corporate Officer.

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IDeaS Announces 2017 Cornell Revenue Management Scholarship Recipients

IDeaS Revenue Solutions, a leading provider of revenue management software solutions and advisory services, today announced the 2017 IDeaS Cornell Management Scholarship winners. Offered in partnership with the Cornell University School of Hotel Administration within the Cornell SC Johnson College of Business, the scholarship presents hospitality professionals with the opportunity to earn online certificates developed by senior Cornell faculty leaders.

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DeskBell as the key to increase the average check of a hotel

As we all know, a guest is the central figure in any hotel business. The hotel is oriented on his preferences and requests when planning its strategy. If it turns out to be successful, then, as a rule, a visible outcome of this becomes a satisfied guest, and hence an average check increases. However, what to do if it seems that all the details are thought out, but the average check still remains in weak positions? Most likely, it is worth considering the implementation of digital-tools in the hotel, in particular, the new mobile service DeskBell.

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The Provenance Chain: Uncovering the connection between provenance and sustainable growth

2018 IHG Trends Report demonstrates the competitive advantage derived from a powerful and authentic provenance which resonates with consumers

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Hilton Led Hospitality Industry In Customer Innovations And Recorded Best Ever Growth In 2017

In 2017, Hilton (NYSE: HLT) achieved record-setting growth, unveiled industry-leading innovations, and introduced new benefits for guests and Team Members.

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Has internet taken over worlds of food and hospitality? | financialexpress.com

A few days ago, I had the opportunity to spend some time with well-known celebrity chef Vicky Ratnani. As is common in today's time and age, social interaction, even in person, is interjected with smartphone interludes. On this occasion, the chef showed me the promo and an episode of his new Web series called Vicky the Gastronaut in his signature gravelly voice. In it, the intrepid chef travels the world, from Peru to Australia, savouring the delights of the culinary world, while throwing in some deep-sea diving and cooking. It's a whole new dynamica chef as a gastronome, cook and adventurer, and it's been hugely popular online.

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What to do about the vlogger asking for a free hotel stay | independent.co.uk

Travel is, or should be, the industry of human happiness: bringing people together and delivering great experiences. If the heavy lifting of providing transport and accommodation can be leavened with humour, so much the better.

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American Travel start-ups pitch to industry investors at EyeforTravel's Digital San Francisco 2018 Start Up Awards

The 2018 Startup Awards will take place at the Eyefortravel San Francisco Digital Summit at The Nikko Hotel this April 9-10. We are pleased to announce our panel of prestigious judges and to invite more start-ups to apply to pitch.

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Scandic guests can now donate loyalty points to Save the Children

Through a new agreement between Scandic Hotels and Save the Children, Scandic employees, guests and members of the Scandic Friends loyalty program can help Save the Children in their important initiatives to promote integration and inclusion including donating loyalty points that will be converted into money. This new initiative starts at the end of January and will be carried out across all Scandic markets.

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A wealth of expertise at the ITB Berlin Convention 2018

From 7 to 10 March 2018 at the ITB Berlin Convention leading international speakers from industry and science will present valuable ideas and suggestions and provide first-hand expertise and information. Fascinating lectures and panel discussions and topical, exclusive surveys as well as reports on best practices will await visitors to the leading think tank of the international travel industry. Admission is free for trade visitors at ITB Berlin.

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Autograph Collection Hotels Returns to the Sundance Film Festival Celebrating Diversity, Individuality & The Powerful Voices That Drive Indie Film

An Associate Partner of the Sundance Institute and 2018 Sundance Film Festival, Autograph Collection Hotels returns to Hotel Park City for the third year, celebrating its Indie Film Project: a multi-faceted platform designed to support the art of storytelling by shining a light on today's most-talented screenwriters, filmmakers and distributors working in independent film.

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Marriott Hotels and Fast Company's Inspiration Collective Puts Innovation Within Reach

As an industry leader, Marriott Hotels is constantly introducing innovations to enhance guest experiences around the globe. Kicking off the new year the flagship brand is teaming up with Fast Company, one of the world's leading business media brands, to introduce the \"Inspiration Collective\", a first-of-its-kind interactive display and experiential showcase for cutting-edge products, experiences and services that inspire the world's most innovative minds. The Inspiration Collective presents guests with the opportunity to explore dozens of top products both through a digital touchscreen and physical experiences.

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Wyndham Hotel Group Continues to Grow its Footprint in India

The past year has been one of growth for Wyndham Hotel Group in India, where it has continued to expand its footprint as well as to venture into neighboring countries by opening a total of 11 new hotels in the region. On top of all of that growth, Wyndham also managed to expand its pipeline of new hotel projects within that same region adding 15 new signings.

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HFTP Launches New GDPR Bytes Site, an Addition to its Online News Portfolio

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit hospitality association, announced today the launch of its new GDPR Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, GDPR Bytes is an aggregated content destination where users will find the latest news all in one place. The cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more.

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Pegasus Solutions Unveils Analytics Solution To Transform How Hoteliers Improve Revenue And Profits

Pegasus Solutions announces a new cloud-based business intelligence solution called Pegasus Analytics, which will be demonstrated at HEDNA Global Distribution Conference taking place January 29-31 in Austin, TX. This new single and multi-property solution is designed to help hotels improve revenue, profitability and market share through a combination of visually rich, interactive context-driven dashboards, powerful data discovery capabilities, data and human knowledge.

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ITB's eTravel World features tomorrow's technology trends

At the eTravel World at ITB Berlin visitors to the eTravel Stage and eTravel Lab can again find out about the innovations of the future and their potential impact on the travel industry. With its wealth of knowledge about tomorrow's technology this marketplace is the most important in this segment, and can be found in Halls 6.1 and 7.1c. The focus will be on future-oriented topics such as the blockchain, social media and voice recognition. New events this year include the Hospitality Tech Forum, featuring hospitality industry topics, and the Start-up Day in cooperation with Verband Internet Reisevertrieb (VIR), Germany's leading association for the online travel industry. On 7 March 2018 at 10.30 a.m. on the stage in Hall 6.1 David Ruetz, head of ITB Berlin, and the humanoid robot Pepper will jointly open the eTravel World. This year, for the first time, exclusive hosts for the day will present the programme, among them the entrepreneur and consultant Axel Jockwer and Prof. Dr. Claudia Brozel of Fachhochschule Eberswalde. After a brief welcome by the Hospitality Industry Club the Wednesday will kick off with a lecture entitled 'Can curiosity beat robots?' by Julia Jung and Stefan Niemeyer of neusta eTourism. The two experts will examine the elements needed for artificial intelligence to awaken users' curiosity. Using concrete examples of best practices they will demonstrate how so-called curiosity marketing can be successful. In his lecture Alex Bainbridge, editor and CTO of DestinationCTO, will talk about driverless cars and their marketing potential for tour operators. Afterwards, Tanja Weinekotter of Marketing + Event Support will examine the possibilities for using social media as a booking tool. Thursday, 8 March 2018 will witness the launch of a new event. From 2 to 5.30 p.m. at the eTravel World the ITB Hospitality Tech Forum at the eTravel Lab will take place for the first time. The afternoon's events will be hosted by Nick Vivion, the editorial director of

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Hotel Tech in 2018: Tools and technologies to remove friction and deliver value

Simply keeping up with the digital expectations of today's tech-savvy consumer is no longer an option. Exceeding those expectations is a travel industry imperative and an opportunity for hotels to focus on the only thing that truly matters to consumers: the end-to-end guest experience. One reason for the growing consumer adoption of new technologies is their growing digital impatience and expectation for instant responses, answers and solutions to their queries and purchasing requests. Underscoring this is the growing adoption of digital assistants. Today, 62 percent of consumers are comfortable with an AI application responding to their query, which provides fast and efficient results.

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Initiatives from Portugal, Spain, India and Indonesia winners of UNWTO Awards for Innovation in Tourism

Turismo de Portugal I.P (Portugal), Ecotourism Trust (India), Tryponyu (Indonesia) and SEGGITUR (Spain) are the winners of the 14th Edition of the UNWTO Awards for Innovation in Tourism. Fourteen projects among 128 applicants from 55 countries were selected as finalists of the 14th UNWTO Awards for Innovation in Tourism.

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Country Inns & Suites By Carlson Announces Name Change to Country Inn & Suites by Radisson

Country Inns & Suites By Carlson, a leading upper midscale hotel brand, today announced it has changed its name to Country Inn & Suites by Radisson. This strategic name change will allow the brand and the individual hotels to leverage the global recognition and strength of the Radisson brand. Country Inn & Suites by Radisson is a part of Carlson Rezidor Hotel Group, which also includes Quorvus Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza and Park Inn by Radisson.

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DataArt Joins HEDNA to Champion Technology Innovation and Collaboration

DataArt, the global technology consultancy that designs, develops and supports unique software solutions, today announced it has joined the Hotel Electronic Distribution Network Association (HEDNA).

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Comfort Hotel Brand Successfully Opens More Than One Hotel Per Week in 2017

A proven leader in the upper midscale lodging segment, the iconic Comfort Hotel brand finished 2017 by opening 58 hotels and increasing the pipeline to nearly 300, one of the largest in its history. Franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, the new Comfort hotels reflect the brand's transformation and new design, which includes a refreshed, modern look and feel.

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Hilton Opens 650 New Work-From-Home Reservation Sales Positions

Hilton (NYSE: HLT) today announced the hiring initiative for its remote career program with the creation of 650 new part-time work-from-home reservation sales positions, offering flexible work opportunities across the United States.

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SiteMinder partnership showcases authentic Italian experiences for travellers

The global hotel industry's leading cloud platform, SiteMinder, has partnered with one of Italy's longest-standing hotel booking providers and consultancies, Charming Italy, to provide travellers \"a truly authentic Italian experience\".

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Susanne Auinger of DB Systel GmbH, a Subsidiary of Deutsche Bahn AG, Elected as Chairperson of OpenTravel

Travel association OpenTravel Alliance (OpenTravel) recently elected Susanne Auinger, senior advisor of partner management at DB Systel GmbH, a subsidiary of Deutsche Bahn AG, as chairperson for its board of directors. Auinger most recently served as vice chair on the OpenTravel board.

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A frequent traveller asks every hotel he stays in for a unique drawing of Godzilla' upon arrival | businessinsider.nl

It's no secret that there are tricks and tips frequent travellers should use to try and snag a cheap flight and there are plenty of ways to enhance your hotel experience, too. For most people, this involves trying to get a bigger, better room or perhaps a bottle of champagne but one man has made a habit out of asking for something a bit more unusual. Patrick Feary, communications strategist at Hotelchamp a hotel startup which helps hotels personalise their guests' stays travels all over the world for work. However, instead of asking for luxury perks, he asks for one specific (yet optional) thing from every hotel he stays at a unique drawing of Godzilla to be in his room upon arrival. He's made the request to roughly 20 hotels so far and three have obliged.

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AHF 2018 and challenges of Human Resources

Adria Hotel Forum (AHF) is a leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by regional and international hotel industry experts.

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EyeforTravel have an attendee list for the data travel elite that they think you need to see!

In a recent Forbes study titled, Data Driven and Digitally Savvy: The Rise of the New Marketing Organization, there were some key findings: The travel industry is a clear leader in achieving competitive advantage through data-driven marketing. Sixty-seven percent of travel executives say they have done so in customer engagement/loyalty, 56% in new customers and 59% in customer satisfaction.

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Softscribe Inc. Lists Top 5 Press Releases in 2017

Softscribe Inc., a leading hotel tech PR agency, announced its top 5 press releases from 2017 that address hoteliers' operational challenges. Ranking is based on the number of reads and press release-generated clicks backs to clients' websites.

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Marcus Hotels & Resorts to Curate New Hotel Concept Celebrating the Arts

Evoking the passion, power and purpose of Milwaukee's flourishing arts scene, Marcus Hotels & Resorts announced today that it is reinventing the 221-room InterContinental Milwaukee into a creatively bold independent arts hotel. Daring to blend impeccable hospitality with curated exhibits, contemporary installations and engrossing live performances, Milwaukee will soon be home to one of the country's most immersive and inviting arts hotel experiences.

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The Belvedere Hotel Trusts IDeaS' Advanced Technology to Optimize Revenue Strategy, Increase ADR

Step into the 1920s at this art-deco styled, independent property in New York City The Belvedere Hotel. This non-traditional boutique hotel, accommodating an impressive 355 guestrooms, is within a block and a half of Times Square, yet offers guests a quiet residential feel. The Belvedere sought to upgrade its revenue strategy solution in order to keep up with their fast-paced competitive market.

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Top 10 Global Consumer Trends for 2018

With a stronger global economy, in 2018 consumer expenditure is expected to grow at its strongest rate since 2011. However, shifting consumer attitudes and behaviours will continue to cause disruption for businesses.

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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

TrustYou begins the new year with a significant upgrade, releasing an integrated guest feedback platform and exciting review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay reviews with Surveys and Analytics.

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YOTEL Launches YOTELPAD - A Smarter Way of Living

Five new YOTELPAD deals mark YOTEL's arrival in the extended stay segment reinforcing the brand's ability to optimise space through clever design and smart technology.

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Mobile services in the hotel business

Very few people can imagine their daily life without digital gadgets, which have already turned into the best friends and have become absolutely irreplaceable. People are used to comfort and expect to find it wherever they are. That is why hotels and hostels try to keep up with modern Internet technologies and meet the needs of their guests. Mobile services - that's what is relevant for the hotel business as never before.

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6 of the Most Luxurious Ryokans in Japan | vogue.com

If you feel like you need to disconnect and recalibrateand have a few days to do itthen look into booking a couple of nights at a Japanese ryokan. These traditional inns date back to the 8th century A.D., and many of the earliest ones were located along the Tokaido route, which connected current-day Tokyo and Kyoto, and provided respite for nomadic samurai and traders. Now, however, they are a preferred lodging option for locals and tourists alike. These accommodations are characterized by tatami mat flooring, low wooden tables, shoji screens, futon bedding, and yukata robes. But the real perks of staying at a ryokan are the impeccable hospitality (omotenashi), multicourse kaiseki dinner (and ensuing breakfast spread) that's typically built into room rates, and, not always but usually, access to a nearby or on-site onsen (hot spring). These bathing facilities are usually communal, separated by gender, and, quite honestly, not for the modest. For those who aren't easily abashed, they're incredibly soothing and restorative.

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SALTO Hospitality website redesign spotlights lement Fusion

The new SALTO Hospitality website emphasizes the theme \"a hotel experience you need to discover\" and offers innovative additions for introducing SALTO Hospitality solutions for guest room doors, guest services door access and back-of-house. Above all, the new website relays SALTO Hospitality's dedication to improving the guest experience, hotel management, design, security and reliability.

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Spanish hotel market: SiteMinder analysis finds online hotel bookings have doubled in five years

A country analysis by the global hotel industry's leading cloud platform, SiteMinder, has revealed online hotel bookings in Spain have virtually doubled over the past five years. The finding is based on data from Euromonitor International, which reports that hotels in the world's most tourist-ready economy earned 7.3 billion from bookings made through the Internet in 2017 or, 98 percent more than the 3.7 billion registered from Internet-based hotel bookings in 2012.

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The travel trends set to shape 2018, according to Oaks Hotels & Resorts

As we kick off 2018, leading accommodation provider Oaks Hotels & Resorts is looking towards the year ahead, and with a bevy of travel trends set to prevail and influence travel plans, the calendar is shaping up to be a busy one for Aussie travellers.From savvy executives extending corporate trips, to young travellers yearning for the unknown, and cross-generational families seeking fully fitted out accommodation, the next 12 months will see an upswing of trends emerge across a broad spectrum of markets, according to the hotelier. Having swelled in popularity in recent times, Oaks Hotels & Resorts is anticipating that 2018 will be the year that bleisure travel booms. Aptly named, bleisure travellers are business executives who are ditching the traditional rule of mixing work with pleasure by extending their business trips in order to explore their host destinations, squeeze in some down time, and achieve the ever-elusive and highly sought after work-life balance.Oaks Hotels & Resorts' Director of Marketing and Brand Loyalty, Mrs Kira Klein, commented, \"Our central, city properties located in Brisbane, Sydney, Melbourne, Adelaide and even regional Queensland, are seeing a number of business delegates lengthen their stays to enjoy the local sights and experiences. We're also seeing many companies supporting this movement by encouraging their employees to maximise their time away, bookending their work commitments with a few days of R&R.\"While Oaks Hotels & Resorts' CBD locations will continue to appeal to corporate travellers and holidaymakers seeking mini city getaways, the younger generations are set to take a slightly different course with their travel plans come the New Year, opting for destinations that are more off-the-beaten-track.This year saw an upsurge of millennials traveling to holiday-spots based on their \"Instagrammability\", but Oaks Hotels & Resorts is predicting that 2018 will see quite the contrary, with more young people increasingly yearning for

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Digital Transformation in Hospitality: A Guide for Luxury Hotels | luxe.digital

The high-end hospitality industry continues to grow exponentially, with an estimated US$528B of direct spending on worldwide hotel reservations in 2017, and is projected to grow by over 50% by 2026. Digital brings scalable means at very low cost to all players, accelerating the industry shifts between OTAs and hotel groups, but also between the winners and the losers of the digital transformation.

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The Residence By Cenizaro Joins Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world'slargest alliance of independent hotel brands and operator of the award-winning, multibrandloyalty programme, DISCOVERY, today announced that The Residence by Cenizarohas joined its portfolio of distinct brands, adding a collection of luxury resorts to GHA'snetwork of more than 35 independent brands and over 500 hotels.Owned and managed by Cenizaro Hotels and Resorts, The Residence by Cenizaro presentsa portfolio of independent properties in some of the world's most desirable locations,including Tunis, Mauritius, Zanzibar and the Maldives. Each property in the family reflects adistinctive, individual personality and sense of place, and they all embody the legendaryhallmarks of excellence the world has come to know: attention to detail and intuitive,personal and discreet customer service. The resorts of The Residence by Cenizaro will alsobecome part of Ultratravel Collection, the most luxurious and iconic hotels in the DISCOVERYloyalty programme.Chris Hartley, GHA's CEO, is thrilled to welcome another unique brand to the alliance: \"Wereally do have a rich collection of brands to rival any that the global majors have to offer,and The Residence by Cenizaro adds to the wealth of choice that we offer our DISCOVERYmembers.\"Gary Xie, the company's Executive Director, comments: \"We are delighted to be part of aworldwide alliance, which will enable us to reach a global audience of luxury travellersthrough DISCOVERY's 11 million members. We are looking forward to welcoming DISCOVERYcustomers to our amazing properties.\"The Residence by Cenizaro is due to open its first south-east Asian property in Bintan,Indonesia in early 2018. GHA's other recent additions also include Monarch Beach Resort, anaward-winning property in California.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Houston 2018

Back by popular demand, international nonprofit Hospitality Financial and Technology Professionals (HFTP) is proud to host its innovation pitch competition, Entrepreneur 20X (E20X), at the world's largest hospitality technology exposition in 2018. HFTP is currently accepting applications online from hospitality startups who wish to compete in E20X at HITEC Houston this June. Past applicants and winners are welcome to re-apply as long as they are still considered Series A or a startup.

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Hotel Internet Services Announces FlixFling Partnership. Will Power BeyondTV Movie Service In Hotel Locations Nationwide

Las Vegas, NV January 11, 2018 Hotel Internet Services (HIS), a leading full-service provider of Internet services and TV solutions for the hospitality industry, has announced that Philadelphia-based OTT streaming company FlixFling will power its proprietary BeyondTV movie service in numerous locations nationwide. The service will be available to hundreds of thousands of guests in numerous hotels at the click of a TV remote.

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New Guest Service Gold Tourism Teaches Service Delivery Skills for Destinations

The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time.

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Zleep Hotels builds foundation for growth

For Zleep Hotels, 2017 was the year in which it truly positioned itself as a central actor in the Nordic hotel market. New highly profiled professionals have become part of the growing organization, new technologies have been developed and implemented, and the number of confirmed hotels has exploded.

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Lake Lawn Resort Selects Solution Suite from Rainmaker to Increase Profitability and Outperform the Competition

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Lake Lawn Resort in Delavan, Wis., has selected a comprehensive solution suite, including guestrev, grouprev, revcaster and revintel, to optimize hotel revenue and drive competitive advantage at the 271-room property. The agreement expands Rainmaker's footprint in the upscale hotel and resort market.

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Choice Hotels Teams Up with delivery.com to Offer Delivery Services to Hotel Guests

Choice Hotels is making life on the road a little easier and even more rewarding for its loyalty rewards members. Through a new program with delivery.com, an on-demand marketplace with over 12,000 businesses, hotel guests can now enjoy the added convenience of delivery services from local restaurants directly to their hotel location, including nearly 1,000 Choice Hotels properties across the country and growingwhile also earning Choice Privileges loyalty points. On-demand delivery from wine and spirits shops, grocery stores, and even laundry and dry cleaning is coming soon.

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It All Starts with Strategy at HSMAI's Digital Marketing Strategy Conference

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce that the 2018 HSMAI Digital Marketing Strategy Conference will take place February 21 at the New York Marriott Marquis. Focusing on strategy and innovative solutions, the event will bring together senior leaders in hotel marketing and their partners for thought-provoking conversations, presentations with practical applications, and the latest tools and insights to drive revenue and engage guests. HSMAI's 2018 Digital Marketing Strategy Conference will be held the day after the HSMAI Adrian Awards Gala.

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How a Small Guest Services Team Delivers Five-Star Service

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team.

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Does loyalty matter any more in travel?

It's expensive business to find a customer and win their booking in travel as multi-channel marketing and technology costs rise. Therefore, travel brands are taking loyalty extremely seriously as a key way of improving profitability, but are they succeeding and at what cost?

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Rightsify Creates a New Way for Hotels to Enhance the Guest Experience With Rightsify FM

Rightsify has today launched their Rightsify FM service to hotels and resorts globally. With Rightsify FM, hotels get custom designed music playlists that match their brand and every zone of their property, along with an online radio station and branded mobile music streaming application.

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La Cala Spa predicts 'man' as a rising trend for treatments and relaxation in 2018

Today, women are still leading the market demand for relaxation treatments and body care. However, the market anticipates new trends according to which men will be the emerging and most profitable customer of 2018. La Cala Spa is aware of this trend, and understands that the male audience do enjoy the many advantages of spas. With that in mind, in just six months, it has increased its health and beauty customers by 25%, a rise that makes it one of the leading facilities in Spain. The Spa center is located on the Costa del Sol, within a golf resort. It is the sixth best in Spain, accordin g to Leading Courses, and is among the 60 most valued golf resort in the world.The approach taken by the new La Cala Spa director, Pablo Sotoca, has been to change all the treatment protocols so that \"the treatments look gender neutral, rather than specific and depending on whether you are a man or a woman\". He stresses that \"our customers must feel safe, leaving the details to the professionals\".

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How secure is your hotel's mobile room key? | kshb.com

By the time you get to your hotel, you've waited at the airport, on the plane and in transit. Checking into your room may also mean a wait but not if your hotel offers mobile check-in and a digital room key. Some hotels offer these features through their mobile apps, allowing guests to bypass the front desk and head straight to their room without the wait. The room door opens with the mobile key when the phone touches the lock on the door. Mobile keys are convenient time-savers, but as a new technology, they may not be without vulnerabilities. The security of the mobile key feature depends on the measures that hotels or mobile key providers have in place to protect their electronic key system.

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IDeaS Revenue Solutions and Springer-Miller Systems Expand Strategic Partnership

Through an integration announced from IDeaS Revenue Solutions and Springer-Miller Systems, hotels and resorts will now be able to analytically optimize room type pricing utilizing the transaction-level data provided by Springer-Miller's SMS|Host Property Management System to inform IDeaS G3 Revenue Management System (IDeaS G3 RMS).

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5 tips for an award-winning guest experience from 2017's BoHo Award winners

If you're looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who have won awards thanks to the fantastic experiences that they provide their guests?

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Hard Rock Hotels Inspires Guests to Play Hard and Purify Harder through Rock Om Yoga Program

Encouraging guests to play hard and purify harder, Hard Rock Hotels is expanding its Sound Body wellness program with the launch of Rock Om, an in-room yoga experience, energizing the body and soul through the power of music. Working in collaboration with Manduka, the world's most respected yoga equipment and apparel brand endorsed by 4,000 yoga studios, teachers and practitioners worldwide, Rock Omprovides guests with top-of-the-line yoga equipment to utilize during their stay. Rock Om also offers guests a Hard Rock spin on in-room yoga classes, combining original tracks by DJ Drez fused with his wife, yogi Marti Nikko's, dynamic instruction on the easily-accessible Video On-Demand television channel.

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Will Blockchain Be Hospitable to the Travel and Hospitality Industry? | strategiccoin.com

In 2016, the global hotel industry generated a staggering $550 billion dollars in revenue. Of this, $199.3 billion came from the US alone, with 88% of American customers preferring to make their reservation online, and 72% preferring to use an online travel agency instead of directly booking with their hotel of choice.

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Futuristic hotel features space and energy-efficient pods | dailyplanet.climate-kic.org

Studio X's Tetra Hotel design is comprised of energy-efficient timber pods, and cuts an otherworldly silhouette among natural surroundings. The Tetra Hotel is based off of the award-winning Tetra Shed by David Ajasa-Adekunle. The shed was originally conceived in 2011 as an office unit. Now, the modular pyramid-shaped design has been extrapolated to a clustered and connected set.

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What mobile strategies are succeeding?

Apps, mobile advertising, messaging, location tracking, mobile sites, QR codes the proliferation of mobile technology can seem bewildering. So, in order to find out what strategies are succeeding and how brands should be reaching travellers we are conducting a major mobile survey.

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It All Starts with Strategy at HSMAI’s Digital Marketing Strategy Conference

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Hilton Honors Delivers Even More to Its Members in 2018 with Industry-Leading Earn Rates and New Benefits

Delivering on its continued commitment to give guests more of what matters, Hilton announced updates to its guest loyalty program, Hilton Honors, making it even easier for members to earn Points and unlock rewards. Starting in April, the more than 70 million members of Hilton Honors will enjoy new perks, including the highest elite point earning potential in the industry, the option to rollover nights and the opportunity to gift status.

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Eyefortravel San Francisco: Know Your Customer Better than Your Competitor

The EyeforTravel San Francisco Summit is back in 2018, guns blazing. Join some of travel's most inspiring and innovative brands coming together to learn, network and pioneer change in the industry.

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Hotel Technology & Marketing Trends 2018!

2018 for the hoteliers will a be time of tests, changes and new opportunities. It is good to conduct new opening based on knowledge about upcoming trends. We hope that Trends 2018, a publication created by practicioners for practioners, will contribute to the increase in your bookings.

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HSMAI Announces Robust Calendar of 2018 Events

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its full schedule of events for 2018. The events to be offered to hotel professionals and their partners through HSMAI Americas in 2018 will feature educational opportunities such as conferences and roundtables in addition to multifaceted-events recognizing noteworthy achievements in sales, marketing, and revenue optimization within the hospitality industry.

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Millennials when booking holidays think of instagram photos above all other factors | independent.co.uk

The number one thing that millennials look for when they're booking holidays isn't cheap booze, interesting activities or cultural experiences. According to travel site Expedia, the biggest priority for young people travelling abroad is how Instagrammable their destination is. The research, which analysed what inspires millennials and Gen X to travel, found those aged 18-34 research just how good a location will look on their Instagram feed before clicking book, with two thirds saying the Instagrammability of a location is the most important factor when booking.

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By stressing quantity over quality, travel industry has sparked a backlash | business-standard.com

Travel is a major global industry, but in 2017 it attracted unprecedented resentment and retaliation towards tourists. A growing global backlash against tourism extended from tropical rain forests to urban destinations like Rio de Janeiro and Venice.

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Google is making it harder for travelers to find the best prices, the Wall Street Journal charges | businessinsider.com

Google is using its dominance of the search market to limit competition in the online travel business for its benefit and that of some major hotel chains it's teamed up with, the Wall Street Journal charges in a new editorial. The online search giant, together with the hotel chains, is limiting the ability of online travel agencies (OTAs) to use keywords to advertise hotel rooms, according to the editorial. Meanwhile, Google's own travel service, which features listings from OTAs, takes a big cut out of the commissions they earn, the Journal reported.

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New Year, New Travel Priorities. Study Says: Experiences Win Over Possessions [Infographic]

Today Expedia.com released the results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults from Generation Z (age 18-22) to Baby Boomers (age 55-65).1 Results illustrate that people are shifting away from a society of stuff (products like clothes, electronics, jewelry), to a society of experiences, and are specifically saving for travel.

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HSMAI Announces Robust Calendar of 2018 Events

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its full schedule of events for 2018. The events to be offered to hotel professionals and their partners through HSMAI Americas in 2018 will feature educational opportunities such as conferences and roundtables in addition to multifaceted-events recognizing noteworthy achievements in sales, marketing, and revenue optimization within the hospitality industry.

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Interstate Hotels & Resorts Embraces Vegetarian & Vegan Trends With New Food And Beverage Promotion

ARLINGTON, Va. -- Interstate Hotels & Resorts the leading global hotel management company announces the launch of its Vegetarian & Vegan culinary promotion for its managed hotels. This on-trend, innovative promotion meets the needs of today's travelers for healthier eating through plant-based diets, incorporating high quality vegetarian and vegan lunch and dinner entrees in restaurants and banquets across its full-service hotels. Interstate created 27 new enticing vegetarian and vegan menu items for this promotion, which launched on January 1st.

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HFTP Releases Sample Hospitality Job Descriptions for Industry Professionals' Use

Discover example job description templates produced by international nonprofit Hospitality Financial and Technology Professionals (HFTP) and the HFTP Americas Research Center. The organizations compiled information into standardized descriptions for accounting and IT positions in the lodging industry, as well as descriptions for accounting positions in clubs. Available now via the HFTP website as well as its hospitality-specific search engine, PineappleSearch.com.

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AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor scores.

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What's missing from your hotel room | usatoday.com

If you've stayed in a hotel recently, you've probably noticed something missing from your room. For me, it was bathroom doors. \"Not all hotel rooms are created equal,\" says Sara Fahy, a vice president at Resonance, a company that advises resort and real estate developers. In fact, hotel amenities and services are so inconsistent that she has begun to pack her own travel emergency kit.

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Top 6 Digital Transformation Trends in Hospitality and Tourism | forbes.com
In the past few months, we've been looking at digital transformation trends in different industries like healthcare, retail, finance, and media and entertainment. Today, we look at an industry that's been completely turned on its head in recent years, due to extreme digital transformation: tourism and hospitality.

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Six Senses Hotels Resorts Spas to Launch Eat With Six Senses

Pick up your forks and rejoice. Eating and holidays go hand in hand, and now guests can enjoy both without derailing their health goals thanks to fresh whole food that is nutritious and delicious.Eat With Six Senses represents another pillar of the Six Senses Integrated Wellness philosophy and approach to food and drink. It is based on the guiding principles of natural ingredients, local and sustainable, and less is more, helping guests to reconnect with food safe in the knowledge that it's good for them, and good for the world around them.

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What's ahead for hotel guests in 2018? Probably more resort fees | chicagotribune.com

Mandatory \"resort fees\" mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don't have to be an industry insider to see where this is going.

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Russia Is Planning to Build a Luxury Hotel on the International Space Station | fortune.com

Russia's space agency is adding a dose of luxury to its bid to return to the space tourism business. It wants to build five-star accommodations on the International Space Station. The plan, if successful, would help Russia compete with private companies such as SpaceX, Virgin Galactic, and Blue Origin that have their own space tourism plans.

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