Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2018

February

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Hotelogix to participate in ITB Berlin, 2018

Hotelogix, a leading cloud-based Hotel Property Management System provider has today announced its participation in ITB Berlin, 2018 from 7th to 11th March. The company aims to showcase its enterprise grade cloud-based Hotel Property Management System along with the recently launched Mobile Hotel App during this event at Stand No - 159, Hall No - 6.1.

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Adrian Awards Celebrate Travel Marketing Superheroes

McLean, VA -- The Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis, celebrating innovators in hospitality advertising, digital marketing, and public relations before more than 800 industry professionals.

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Triptease: Do you know what potential guests are searching for?

We've taken a look at user search trends across the thousands of hotel websites that we track every day and condensed the data down into a two-minute video. Though the concept is simple, having an understanding of how, when and where users are searching and booking is vital if you're trying to improve your website's performance. Knowing how you measure up to your peers is the first step to setting achievable goals and measuring real success.

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Why Priceline Group Is Changing Its Name to Booking Holdings

Say goodbye to The Priceline Group and hello to Booking Holdings.

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IDeaS Revenue Solutions Provides Superior Revenue Strategy Data for The Newport Harbor Hotel & Marina

With nearly 50 properties in their portfolio, both independent and branded hotels, the Shaner Group made a necessary choice for their Newport Harbor Hotel & Marina to advance their revenue strategy from a manual structure to an automated system.

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Thought leadership - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.

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Crescent's Luxurious Horseshoe Bay Resort Experiences 89% Increase in Group RFPs in 60 days with Data-Driven Digital Marketing

At HSMAI's annual Digital Marketing Conference today, Milestone Inc. and Crescent Hotels & Resorts Inc. announced the launch of a new \"Mobile on Steroids\" website for the upscale Horseshoe Bay Resort near Austin, Texas. Situated on the shores of Lake LBJ, just 45 minutes from Austin, Horseshoe Bay Resort is an AAA four-diamond lake and golf resort offering luxurious accommodations, family friendly amenities and world-class golf in the heart of the Texas Hill Country. Horseshoe Bay Resort is also known for exceptional meeting and event venues and a private executive airport make ideal for both vacationers and business travelers alike.

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Pegasus Solutions' Head Of Digital Services To Discuss Metasearch Marketing At Hotel Revenue Conference

Pegasus Solutions Head of Digital Marketing Services Rahul Arora will explain metasearch marketing and cover four key digital marketing strategies at the Hotel Revenue Conference taking place February 21-22 in Seattle, WA.

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Mandarin Oriental To Manage Luxury Residences In Barcelona

Mandarin Oriental Hotel Group has announced an agreement to brand and manage 34 luxurious Residences by Mandarin Oriental, Barcelona housed in a 20-storey tower, with a prime location at the intersection of Passeig de GrAcia and Avinguda Diagonal. The Residences are scheduled for completion in 2020.

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Hotel offering discounts for people who stay off their phones | foxnews.com

Technology use while on vacation affects more than just the type of activities travelers do. According to Wyndham hotels, 54 percent of children believe their parents check their phones \"too often\" and 32 percent said that they feel \"unimportant\" when their parents are distracted by screens.

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Groups360 Offers Industry-Wide Use of GroupSync Sourcing Technology Through March 31

In the face of tumultuous changes in the meetings industry including the yet unknown impact of an evolving commission structure, Groups360 has announced its decision to open its proprietary GroupSync technology for free use by all meeting planners, hoteliers and intermediaries through March 31, for a sneak peek at the future of meeting planning technology.

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Milestone Launches New Website for Ginger Hotel Chain, Revenue Jumps 36%

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the launch of a new custom website for Ginger Hotels, a subsidiary of India's leading hotel chain Taj Hotels. Within 60 days of launching the new website, direct revenues jumped 36%, along with an equally impressive jump of 16% in website conversion rate.

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Milestone Insights 2018 edition provides location-based businesses with affordable digital marketing competitive benchmarking & analysis

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the immediate availability of the 2018 version of Milestone Insights. The digital marketing benchmarking and competitive analysis platform is designed specifically for the needs of location-based businesses and comes with features designed to make it easier for hotels and any local business to truly understand how they rate in the digital ecosystem against their top local competitors:

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Adrian Awards Celebrate Travel Marketing Superheroes

HSMAI’s 61st Annual Awards Honor Luminaries in Advertising, Digital Marketing, and PR

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Now Available for Download: HEBStrategy Q1 2018 Hotel Digital Marketing, Technology and Trends Whitepaper

From HEBS Digital, the HEBStrategy Q1 edition takes a deep dive into content marketing through the funnel and includes strategies for reaching different audiences with customized content.

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IHG builds on rapid growth of avid hotels with franchising launch in Mexico

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announces that avid hotels, its new high-quality midscale brand, is now available for franchising in Mexico. The launch of the brand in Mexico closely follows the introduction of avid hotels in the U.S. and Canada last fall, where the company has already signed 75 franchise agreements. This milestone further demonstrates the brand's rapid start and growth potential.

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Tourism professionals to gather in Andorra to discuss hospitality models in mountain destinations

The 10th edition of the World Congress on Snow and Mountain Tourism will take place from21 to 23 March 2018 in Andorra, under the title \"Shaping the Future of Hospitality in Mountain Destinations\". The Congress is organized by the World Tourism Organization (UNWTO), the Government of Andorra and the Commune of Escaldes-Engordany. The event, which is held every two years, is celebrating its twentieth anniversary this year.

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Supporting tourism development in Africa through better measurement

In an effort to better measure tourism growth and development in Africa, UNWTO signed a Cooperation Agreement with the Nigeria Tourism Development Corporation for the Strengthening of the National Tourism Statistical System of Nigeria and the Development of a Tourism Satellite Account.

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Modern travelers seek non-traditional hotel experiences

The hospitality industry is changing at a fast pace, and hoteliers are constantly having to come up with new and innovative solutions to appeal to the demands of their clients. Recent trends in lifestyle and experiential hotels are changing the face of what hotels are offering, and more and more travelers are opting to stay in what Airbnb is calling \"non-traditional\" accommodation.

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The Deadline for GDPR is Approaching Fast. Is Your Hotel Ready?

Within the hospitality community, you cannot avoid the topic of GDPR (General Data Protection Regulation); discussion of its impact is everywhere. And for good reason.

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What does Airbnb have and what does it lack to revolutionise hotel distribution? | mirai.com

The media has carried out a widespread diffusion of the story that Airbnb is now offering hotels. The size of this giant company and its potential are well worth the fanfare.

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Quirky hotel rooms inspired by cartoons and comics | usatoday.com

Whether you're taking your kids on vacation or recalling your own favorite cartoons as a kid, you're sure to get a little giddy after a stay in these character-themed hotel experiences. From Barbie to Tintin, hotels around the world are catching on to the nostalgia of our cartoons, toys and games and finding new ways to appeal to the next generation of traveler. Raise a glass at afternoon tea with Paddington Bear, rest your head in a Hello Kitty suite, and find more character-themed hotel options in the slideshow above.

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Travel management groups partner to highlight female friendly' hotels | hotelowner.co.uk

Capita Travel and Events, travel and event management firm, and Maiden Voyage, provider of female business traveller safety solutions, have partnered to certify and showcase hotels that are considered 'female friendly'.

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Global Hotel Alliance Announces 2017 Results

Global Hotel Alliance (\"GHA\") the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed its 2017 results.

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The Break Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Break Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Rhode Island.

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Hotel ADA Website Compliance What You Need to Know

Most people can experience the world through the internet. Travel information and choices to make those travel arrangements are at our fingertips. Now imagine a world where you could not easily access the internet to search for hotels and airlines that provide accommodations and accessibility for your specific needs? For most of us, this is not something we need to consider but, for the disabled, it's a daily challenge.

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Magnuson Hotels CEO to address industry challenges at Berlin investor conference

As seen in Hotel Management Online by David Eisen | Feb 15, 2018

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Nearly 90 per cent of guests happy to use apps to organise hotel stays - survey

A hospitality trends survey commissioned by a leading London-based international branding and interior design agency has revealed that 88 per cent of people staying in hotels would like to reserve, check in and check out through a mobile app.

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Hilton Converts Former Chocolate Factory into 74-Room Boutique Hotel [Download Report]

The hospitality industry has changed quite a bit in recent years to accommodate millennials, the generation that has now become the most influential in the hotel industry.

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TrustYou Wins #1 in the HotelTechAwards 2018 for Reputation and Review Management Software

Hotel Tech Report has named TrustYou 2018's top-rated Reputation Management Software based on data from thousands of hoteliers in over 40 countries around the world. More than 100 of the world's elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines.

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Removing The PMS Nightmare: How One Hotel Set Up a New PMS and Fully Integrated Revenue Management Tool in A Matter Of Minutes

Ask many hoteliers about their biggest technology headaches, and they will tell you about the painful procedure of setting up their PMS. It is an expensive process where the set up alone can take months, sometimes even years. And, once set up, many hotels find that other core software does not integrate. Most often, this is due to legacy software with on-site installations, complicated interfaces, and limited features. But even PMSs that boast cloud-based solutions tend to have a complicated set up and onboarding process. It leaves hotels stuck on the one hand, they want a new and better solution, on the other hand, they don't have the time to invest in such complicated setups.

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Red Roof Introduces Innovative Alexa Skills Technology

COLUMBUS, Ohio -- Capitalizing on continued evolution in the consumer-facing technology space, Red Roof is paving the way for hoteliers to connect directly with consumers at home through Amazon's Alexa Skills platform. Setting the industry standard, a dynamic Red Roof skill for Amazon Alexa now gives travelers the power to ask Alexa Red Roof-specific questions to assist in making travel plans, all from the comfort of home. This new innovation allows Red Roof to provide key information to the more than 20 million Alexa users, answering questions to help drive decisions including, \"Can I bring my dog?\" and \"How many locations do you have?\" to \"Tell me about Red Roof PLUS+\" and \"Do you have any deals?\"

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In Thailand's Phang Nga Bay, a luxury resort with a conscience | cnn.com

Thailand's Phang Nga Bay is home to unrivaled natural beauty.A string of limestone cliffs and small islands juts through the azure waters of the Andaman Sea like sleeping giants, creating a stunning visual dance between land and sea.Perhaps the most luxurious way to experience the area is with a stay at the Six Senses Yao Noi, located on a large island between Krabi and Phuket.

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Italy To Focus More On Medical Tourism | tourism-review.com

After food, culture, fashion and design, health is another candidate to become one of the distinctive features of Made in Italy. The goal is to make Italy a top destination of medical tourism.

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Presidential stay: Hotels that hosted the commander in chief | usatoday.com

Presidents' Day Weekend is this weekend, and if you are still looking for some inspiration as to where to spend a few days' getaway, take a look at hotels and resorts around the USA where U.S presidents have stayed before, during and after their time in office for a bit of inspiration.

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Associated Luxury Hotels International Adds Sweden's Gothia Towers to Portfolio and ALHI Convention Collection

Associated Luxury Hotels International (ALHI) recently expanded its worldwide portfolio, options in Europe and \"ALHI Convention Collection\" with the addition of the acclaimed Gothia Towers in Gothenburg, Sweden. Together with the adjoined Swedish Exhibition & Congress Centre, Gothia Towers is Europe's largest fully integrated hotel, exhibition and congress facility, and one of Europe's five biggest hotels. ALHI's distinguished membership portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. ALHI now represents Gothia Towers to the North American and European meetings, conventions and incentive market, according to ALHI's Chief Sales Officer Mark Sergot. With this new addition, ALHI's luxury portfolio includes 38 distinctive hotels and resorts in Western Europe; 13 in Eastern Europe; more than 150 in the USA and Canada; 33 in Asia; 13 in the Middle East; 9 in Africa; 16 in the Bahamas, Bermuda, Caribbean region and Mexico; and 4 in South America. ALHI's portfolio also features 23 luxury cruise ships appropriate for meetings and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Ideally situated in the heart of Gothenburg in the center of Scandinavia, Gothia Towers provides the perfect location for experiencing the sights, restaurants, shopping and nightlife of the vibrant city and picturesque region. Of fering 1,200 guest rooms, most of which provide magnificent city views, the hotel also features 60 meeting rooms with a total of 441,320 square feet of meeting and exhibition space. Meeting options include the 21,527-square-foot Congress Hall, which can seat 1,500 guests, and a 40,902-square-foot Exhibit Hall. In addition, the hotel offers five restaurants, including Heaven 23, which provides panoramic views from the top floor of Tower 1, as well as

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Do hotels really overbook their rooms? | telegraph.co.uk

Overbooking has long been a source of frustration - and occasional elation (think upgrades) - when it comes to flying. But what happens when you turn up at your hotel and there's no room at the inn?

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Infographic: Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

Marketers hate to lose. That's why it hurts to learn that by day 90, the typical mobile app has shed 98% of its original users. Pfft! Imagine improving retention 7x with some timely push notifications. Read and share our free infographic, Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

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Hilton Exceeds Fourth Quarter And Full Year Expectations; Provides 2018 Outlook

MCLEAN, Va. - Hilton Worldwide Holdings Inc. (\"Hilton\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2017 results. All results herein present the performance of Hilton giving effect to the spin-offs of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") on January 3, 2017 (the \"spin-offs\"), with the historical financial results of Park and HGV reflected as discontinued operations. Pro forma comparisons are presented as if the spin-offs occurred on January 1, 2016. Additionally, all share and share-related information presented herein for periods prior to January 3, 2017 have been retrospectively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred on January 3, 2017 (the \"Reverse Stock Split\"). Highlights include:

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Duetto Closes $80 Million Series D Financing Round Led By Warburg Pincus

Duetto, hospitality's only Revenue Strategy Platform, announced today the closing of an $80 million Series D financing round led by funds affiliated with Warburg Pincus, a leading global private equity firm focused on growth investing. The round is the largest ever non-acquisition investment in a software company serving the hotel industry.

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Rainmaker Executives Featured at Hotel Revenue Conference 2018

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, announced today that Amy Forss, senior sales director, and Mike Pavicich, director of hospitality sales, will be featured speakers at the Hotel Revenue Conference 2018. The conference will be held Feb. 21-22 at the Fairmont Olympic Hotel in Seattle. Rainmaker is a gold-level sponsor of the event.

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HSMAI and National Geographic Traveler to Celebrate Sustainable Hospitality

The Hospitality Sales and Marketing Association International (HSMAI), in conjunction with National Geographic Traveler, has selected the following Gold Award winners for the Leader in Sustainable Tourism Award: Hostelling International USA; Intrepid Travel: Myanmar & MMGY Global; Terranea Resort; and Rosewood Mayakoba in Riviera Maya.

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J'adore Amour: Le Meridien Hotels Puts a Playful Twist on Valentine's Day with Derek Blasberg & a Late Night Performance by Nouvelle Vague

Last evening, performing for one-night only in New York City, famed French music collective Nouvelle Vaguecontinued to voyage around the world with Le Meridien Hotels & Resorts as an extension of the brands' global music collaboration.

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IBC Webinar Talks Driving Direct Bookings with Google'

Phoenix -- ILES: A Year of Learning Webinar Series is quickly gaining traction in the independent hotel space. Developed and hosted byIBC Hospitality Technologies, the next event, titled \"Driving Direct Booking with Google,\" will be held February 21 at 11:00 a.m. Led by Pablo Ruiz, Google travel vertical search specialist, the webinar will identify new ways hotels can be profitable through driving direct reservations. Ruiz will unveil some of the Google product launches for the travel world. In addition, IBC's Pamela Barnhill will discuss acquiring full guest information and driving more direct bookings. To register, click here.

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Top Revenue Management Expert Ira Vouk joins Cloudbeds

Cloudbeds, the leading provider of hospitality management software for independent properties (hotels, hostels, inns, bed and breakfasts, campgrounds, and vacation rentals), announced the addition of Ira Vouk, a recognized thought leader in revenue management, to lead Cloudbeds' pricing intelligence product.

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Crave Interactive Recognised as the World's Leading Guest Room Tablet Vendor.

London 14 February 2018. Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2018's top rated Guest Room Tablet provider by Hotel Tech Report. The award is based on data and opinions from thousands of hoteliers in more than 40 countries around the world.

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Artificial Intelligence, Blockchain, Voice, Machine Learning, And More on The Table This April

The EyeforTravel San Francisco Digital Summit 2018 (April 9-10 Hotel Nikko), just over two months away will tackle the role of emerging technologies in travel, and help travel brands benchmark their digital strategy from some of the best in the industry.

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Flip.to joins OPMA, together sparking new conversations in travel marketing

ORLANDO, FL February 14, 2018 Flip.tothe advocacy marketing platform that helps reach, inspire and convert travelers worldwideannounced its membership with the Onsite Property Management Association (OPMA), a nonprofit and advocate for the rental management and condo hotel sectors representing a select 53,000 resort accommodation units. Flip.to will work in tandem with a collection of minds together aimed at bettering the travel space.

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Boutique & Lifestyle Lodging Association (BLLA) Announces new Inner Circle Club Members who have joined for 2018

Los Angeles, Valentine's Day, 2018 - It is with extreme pride that BLLA announces its newest Inner Circle Club (ICC) members. They join the association in a much-esteemed Club that already contains some of the nations top organizations. They have proven to be a force in the boutique sector and a supporter of the association. This year, they'll be joined by brands we hold in the same regard.

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ALICE Named a 2018 Best Place to Work in Hotel Tech

ALICE is excited to share it has been named a '2018 Best Place to Work in Hotel Tech' by HotelTechReport, for creating and maintaining a culture that fosters employee satisfaction along with business growth. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies. Being on this list is truly and honor and a testament to our commitment to our people.

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HSMAI and National Geographic Traveler to Celebrate Sustainable Hospitality

8th annual Leader in Sustainable Tourism Award finalists named

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HelloShift Named Top Rated Staff Collaboration Platform by Hoteliers in the 2018 HotelTechAwards

Hotel Tech Report has named HelloShift 2018's top-rated Staff Collaboration Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.

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2018 HEDNA Distribution Conference Exceeds Expectations

The HEDNA Global Distribution Conference concluded its annual event in Austin, Texas with a record number of attendees, captivating keynotes, educational sessions, interviews and engaging discussions. The overwhelming sentiment from all at the event was how relevant and important HEDNA conferences are for hoteliers to participate in if they want to stay informed, understand and compete in today's dynamic landscape.

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7 Tactics Every Digital Marketer Should Learn to Love in 2018 - mdgadvertising.com
Committing to specific digital tactics can be difficult for marketers. There are so many different approaches that it can be tempting to continuously swipe left in search of something better.

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ASSA ABLOY Hospitality Awarded Inaugural 2018 HotelTechAward for Top Rated Keyless Entry Provider

ASSA ABLOY Hospitality, developer of innovative security solutions for the hospitality industry, is announcing its win of the 2018 HotelTechAwards for Top Rated Guest Experience Tech: Keyless Entry Provider. ASSA ABLOY Hospitality has been recognized for its ASSA ABLOY Hospitality Mobile Access, a keyless entry solution that allows guests and staff to enter certain areas of a hotel, including guestrooms, with a quick swipe of their mobile device.

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Rainmaker's revcaster Powers Newly Enhanced Market Intelligence for Omni Hotels & Resorts

ALPHARETTA, GA Feb. 13, 2018 The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that it has expanded its partnership with Omni Hotels & Resorts (Omni) by transitioning them to the recently launched, next-generation of revcaster across the brand's portfolio of properties, covering more than 20,000 rooms across 60 properties in North America.

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Carlson Rezidor Hotel Group is now Radisson - startribune.com

Carlson Rezidor Hotel Group will change its name next month to Radisson Hotel Group in a push to embrace its marquee hotel brand and reaffirm itself as a global hospitality company. 

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GDPR - EasyJet brings data on board, but will it take off? - tnooz.com

It is estimated that 90% of the world's data was generated in the past two years, yet brands still are only using half of it. Everywhere you turn brands are claiming the status of data pioneer, hoping to be heard above the noise.

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Chinese Tourists Are Taking Over the Earth, One Selfie at a Time - bloomberg.com

One of the strongest drivers of global economic growth isn't factories or financial services or internet startups, it's what we do when we're not working. We are becoming a planet of tourists.

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Why it's time to rethink the start-up model - JLL Real Views

Now entrepreneurs seeking to use technology for social goodwhile generating profitsare disrupting the status quo and bringing a more diverse face to the industry.

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The Best Western River North Hotel sees 300% increase in Revenue with New Progressive Web App

Brewer Digital Marketing, announces the launch of Best Western River North's new website, which leverages cutting-edge Progressive Web App (PWA) technology resulting in a 300% increase in revenue and a 500% increase in room nights vs the old website.

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Vertical Booking adds more than 1000 new hotels in 2017

Vertical Booking, a recognized leader in global reservation technology, announced today tremendous growth in 2017 with the addition of more than 1000 hotels utilizing their revenue generating solutions.

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Lotte New York Palace consolidates marketing with Tambourine

The world famous Lotte New York Palace has selected Tambourine to provide marketing and digital services. Located on Madison Avenue, Lotte New York Palace was named one of the \"Top Hotels in NYC\" in 2017 according to Conde Nast Traveler. \"After an extensive global search amongst the leading hotel marketing firms, we are confident to have selected Tambourine as our marketing partner,\" said Becky Hubbard, General Manager at Lotte New York Palace. \"Their unique combination of advanced eCommerce capabilities, paired with a strong understanding of high-end luxury branding, have made them a perfect fit for our needs.\" Tambourine's services for Lotte include: Omni-channel traffic generation (search, PPC, email, social, meta) Custom, responsive hotel website design and mobile sites Programmatic Advertising & Ad Server Management Strategic branding and collateral development Photo and Video Asset Creation Ongoing SEO optimization Conversion rate optimization Reservation recovery Cross-channel ROI tracking \"We are honored and humbled to be working with one of New York's most prestigious hotels. And we are already generating exciting results thanks to an amazing collaboration with the Lotte marketing team,\" said Rafael Cardozo, President at Tambourine. \"To be entrusted with this iconic New York hotel is a privilege and we look forward to a long and successful partnership.\" About LOTTE New York Palace LOTTE New York Palace, a luxury midtown hotel on the corner of 50th & Madison, was acquired by LOTTE Hotels & Resorts on August 28, 2015. Previously, the property completed a $140 million redesign in the fall of 2013. The renovation transformed the property's premier rooms and suites in The Towers, a hotel-within-a-hotel. Additional upgrades included new lobbies, specialty suites and restaurants and bars including Trouble's Trust, The Lobby Lounge, Tavern on 51, Rarities and Pomme Palais. In addition to 30,00 square feet of updated event space, The Palace is

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How Voice Search Will Impact Travel Marketing - fredericgonzalo.com

Did you know that 40% of US adults use voice search per day? According to Search Engine Watch, people now perform 35 times more voice searches on Google than in 2008. Nowadays, speech recognition technology is more precisewith only an 8% error rate!  Have you also noticed that many consumers have recently bought devices that use voice searches? In fact, 2017 was the year that voice recognition truly took off, thanks to the popularity and adoption of home devices, such as Google Home and Amazon Echo. Who would say \"no\" to the ability of controlling devices with their voices and searching for content on the web by simply talking to a machine? Using our voices is indeed the most natural way to communicate. By talking to a smart phone or other device, without the need to use a keyboard or screen, we can carry out more tasks at the same time and access content more quickly and easily. Google even revealed that 38% of people talk on the phone while watching television and 23% of adults use voice search while cooking. These technological innovations and new ways of communicating and searching for content nevertheless impact companies and how they market their products and services.

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Must See Statistics for Search Engine Optimization Infographic

SEO highly valued when a business operates online. SEO is not rocket science. SEO's result based on how much time invested in research and analysis. Organic traffic on websites means a lot when operating a business online. No matter you are a startup, small business or enterprise level, you should be there on the first page of Google or any other search engine to serve the best solution. We have designed a useful infographic that helps to understand users behavior and trends. We used the stats from- Search Engine Journal

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Top Hotel Technology Companies Take Gold in the 2018 HotelTechAwards

Today, Hotel Tech Report announced the winners of the 2018 HotelTechAwards. The world's best hotel technology companies were chosen using data from the judges that matter most - customers.

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Hotelsoft launches \"Price Optimizer - I can't believe it's not an RMS\"

Hotelsoft Inc. (www.hotelsoft.com), a Silicon Valley startup focused on the hospitality industry has launched an easy to implement rate recommendation SaaS product called \"Price Optimizer I can't believe it's not an RMS\" targeting independent, midscale and budget properties.

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Top Hotel Technology Companies Take Gold in the 2018 HotelTechAwards

Today, Hotel Tech Report announced the winners of the 2018 HotelTechAwards. The world's best hotel technology companies were chosen using data from the judges that matter most - customers.

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ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

Concierges from across the country and around the world voted ALICE \"Best Concierge Software\" in Hotel Tech Report's 2018 HotelTechAwards. Over 100 of the industry's most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point \"HT score\" scale, beating out the nearest competitor by over 30 points.

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Can South Korea sustain a surge in tourism from the PyeongChang 2018 Winter Olympics? Asks GlobalData

The Winter Olympics and the Olympic Games are two of the world's biggest sporting events and consequently attract large spectator and huge audience numbers from all over the globe. Airlines and hotels benefit from increased tourist flows both international and domestic to the city where the Games are held, and so the city of PyeongChang can expect more demand and hence higher prices.

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Dusit International now accepts Alipay at its hotels and resorts in Thailand, offering more convenience for Chinese travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has rolled out Alipay at its hotels and resorts in Thailand to cater to Chinese travellers who prefer to make quick and secure payments via mobile.

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Centara signs agreement with TreePay for mobile payment solution

Bangkok, Thailand -- Centara Hotels & Resorts, Thailand's leading hotel operator, yesterday signed an agreement with TreePay Co., Ltd., a specialised payment facilitator, to develop a system to allow Chinese customers to use their mobile phones to pay for accommodations and services at Centara properties. This will begin with Wechat Pay. Chinese tourists are an important market for Centara and mobile payments using apps like WeChat are extremely popular with Chinese consumers. Centara chose TreePay, a collaboration between CAT Telecom, SKT, and NHN KCP, to help it serve its Chinese guests more conveniently. Okura Co., Ltd. will be the project consultant.

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Courtyard by Marriott teams up with FC Bayern

Marriott International is proud to announce a multi-year partnership with leading European football club FC Bayern, with Courtyard by Marriott becoming the official hotel partner for Germany's most popular and successful football club. The partnership will also give the 100M+ members of Marriott's loyalty programs Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) access to once-in-a-lifetime, football experiences through Marriott Rewards Moments, as well as SPG Moments. The experiences will include exclusive access to Bayern's domestic and European matches, and VIP match-day hospitality in the Courtyard by Marriott Suite at the Allianz Arena.

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Outstanding Hospitality Advertising, Digital Marketing, Public Relations to be Honored at Adrian Awards Gala

The Hospitality Sales and Marketing Association International (HSMAI) has named the Gold Winners of the 2017 Adrian Awards, which honor innovative and inspiring best practices in advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on February 20 at the New York Marriott Marquis.

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NAVIS Ends a Record Year of Client and Company Growth and Notable Industry Recognition

NAVIS, the leading provider of sales and marketing technology solutions for the hotel, resort and vacation rental industry, today announced that 2017 was a banner year for client acquisition, product innovation, partner integration and new market expansion. The company was also top-rated by the prestigious Forbes Travel Guide for their reservations services.

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Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

Intelity, designated as the Official Forbes Travel Guide Mobile and In-Room Technology, was named a 2018 TechOvation Award Semi-Finalist by Hospitality Technology Next Generation (HTNG) this week. The award program recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Intelity is one of 10 semi-finalists vying for this top honor. Intelity's Voice Request video submission was ranked among the Top 3 \"Most Liked\" by the public. Semi-finalists will present their products at HT-NEXT on March 14. A judging panel will select three finalists, and the audience will then vote for the 2018 TechOvation Award Winner.

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Making the Most of Briton's Habitual Dining Patterns

This is because 25% of consumers eating out have stated that they choose a restaurant because they \"regularly go there.\" This equates to an incredible 2.8 billion visits per year in Britain alone.

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Introducing 360a for your luxury venue

It's 2018. Looking for new ways to attract customers to your venue 24/7? Have a venue to show off? Have facilities to hire? Run a luxury hotel?

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Urgo Hotels & Resorts Selects Aptech's Enterprise Financial Systems for 42 Properties

Aptech Computer Systems announced Urgo Hotels & Resorts selected its Execuvue Hospitality Business Intelligence, Targetvue Budgeting and Forecasting and PVNG Enterprise Accounting Systems. Aptech will automate data gathering, performance reporting and analysis, and accounting for Urgo's portfolio of properties. Aptech is the leading provider of business intelligence, budgeting and forecasting, and enterprise accounting hotel software systems. Click here for more on Aptech's products and services.

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Data accuracy biggest barrier to personalisation for hotel and travel marketeers

A survey from Travel Technology Europe reveals that many hotel and travel companies want to embrace greater personalisation in their marketing but are being held back by data accuracy issues.

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Outstanding Hospitality Advertising, Digital Marketing, Public Relations to be Honored at Adrian Awards Gala

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Wynn Resorts CEO Steps Down

The Board of Directors of Wynn Resorts reluctantly announced today that it accepted the resignation of Steve Wynn as CEO and Chairman of the Board of Directors. The board has appointed Matt Maddox, currently President of the Company, as its CEO, and Boone Wayson as Non-Executive Chairman of the Board of Directors, effective immediately.

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Moxy Debuts in Japan with Playhouse Party, Reliving Japanese Fun Through Different Cultural Eras

Provocative, confident and cheeky Marriott International's bold experiential brand, Moxy Hotels, created the ultimate 'playhouse' at the Moxy Tokyo Kinshicho to celebrate the debut of the brand in Japan. Inspired by subcultures of play in Tokyo, the party showcased the costume, gaming and underground music culture that are the iconic lifeblood of the city. Attended by more than 350 guests, the opening party saw the likes of Japanese TV personality Maggy and celebrity DJs Kaori, Yuka Mizuhara and Alissa Ueno.

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The Ritz-carlton Brings Destinations To Life Through One-of-a-kind Cultural Experiences With The Evolution Of #Rcmemories

CHEVY CHASE, MD -- The Ritz-Carlton is excited to launch its latest brand initiative, #RCMemories, to further draw guests into their destinations through unexpected moments and unique programming. What started as a way for guests to organically share memories, is now a way for The Ritz-Carlton to help create memories through a collection of distinct experiences. Curated by the Ladies and Gentlemen of The Ritz-Carlton across the brand's portfolio and inspired by the surrounding locales, #RCMemories connects guests to local culture by featuring a destination's taste, scent, sight or sound.

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Wyndham Grand Brings Family Time Back with Reconnected

PARSIPPANY, N.J. -- Wyndham Grand is changing the way we think about family vacations challenging kids and parents to achieve the seemingly impossible: putting the phone away. The upscale hotel brand is piloting Reconnected, a Wyndham Grand Family Experience a program addressing the dire need for quality time over screen time. While most family travel programs separate parents and kids, Reconnected enables imaginative play time together. Be it building the ultimate blanket fort, creating shadow-puppets or taking a literary adventure with The Nocturnals: Mysterious Abductions, this new offering reminds families to slow down and enjoy time together.Created in collaboration with the Food Network Chef Duff Goldman; a Fort Architect; and The Nocturnals author Tracey Hecht; Reconnected combats the negative effects of smartphones on families by creating experiences that allow families to be truly present. 54% of kids think their parents check their phones too often and 32% say they feel \"unimportant\" when parents are distracted by their phones. And vacations are no exception Wyndham Grand hotels have seen families bring up to three devices per person on trips. \"Vacations are all about memories, but it's hard to be in the moment when our phones are within reach - and we're all guilty of just checking for that one text or email,\" said Noelle Nicolai, Wyndham Grand's Resident Reconnector. \"Reconnected is an escape from the pull of technology and everyday distractions, a chance to press pause on the moment and simply celebrate being together.\" Reconnected encourages families to play together by providing all the tools they need to create a one-of-a-kind adventure: Lock Down that Phone! Upon check-in guests are given a timed lock box for their mobile device(s) enabling them to set a timer for uninterrupted play. Take the distractions away and create true memories, instead of fleeting Instagram stories. Build an Epic Blanket Fort Award-winning architects Ben Pell and Ta

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Planning travel on the go just got easier with Google

Planning a trip involves lots of searching for flights, hotels, things to do, itineraries and more. The process is often cumbersome because we have to use multiple tools to gather everything we needespecially on a mobile phone.

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Which hotels are most popular among business travelers?

Where do business travelers like to stay when on the road for work?

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North America's largest data summit for the travel industry to take place in three weeks in Miami

The Smart Travel Data Summit North America 2018 will be a two-day celebration of fiery innovation, and will provide the perfect platform for your business to adapt and be ahead of the curve, as well as learn and network with 150+ senior data RM, product, & marketing executives.

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2017 Outstanding Overall Learners of the Year' for Financial Management and Revenue Management announced by HOSPA at the Association's dedicated HOSPA Annual Learner Awards Ceremony

The 2017 'Overall Learners of the Year' for HOSPA's hospitality-focused Professional Development Programmes in Financial Management and Revenue Management were announced yesterday (25 January 2018) at the Hilton on Park Lane, London. The two outstanding learners were presented with specially engraved glass trophies and complimentary day delegate spaces for HOSPACE2018, at the HOSPA Annual Learner Awards Ceremony a stand-alone celebration, sponsored by MRK Associates and Corecruitment and dedicated to the achievements of HOSPA learners.

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Harry Murray elected President of HOSPA

Distinguished hotelier and Master Innholder, Harry Murray MBE, has been elected President of hotel association, HOSPA, as it enters a key period for attracting British talent into the hospitality industry.

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\"The Suite Life by sbe\" Unlocks an Uber-Luxury Miami Experience Only sbe Can Deliver

MIAMI -- South Beach icon and leading international hospitality group, sbe is redefining how to experience Miami through the introduction of \"The Suite Life by sbe,\" a bespoke luxury program that takes its 360-degree lifestyle hospitality approach to new heights. Starting February 5, 2018, this exclusive sbe program unlocks Miamiwith access and service that only sbe can deliver, beginning the moment a guest chooses a Suite Life package at either the iconic Delano South Beach or the celebrated SLS South Beach. From there, Suite Life guests can experience Miamiby water via a luxury cruise with VanDutch, and be spoiled with in-room check in and a personalized mini-bar by Proximo, all while enjoying best-in-class suite accommodations at two of Miami's most luxurious hotels, a 24-hour Experience Connoisseur providing VIP access to over 20 sbe culinary and entertainment venues, as well as insider experiences with over 10 highly-coveted brands, including Away, BMW, Hampton Suncare, JetSmarter, Lavazza, Peroni, Perrier-Jouet, evian, and Whispering Angel.

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Nissan's new Japan hotel takes automation to a new level | cnn.com

Japan already has the world's smartest toilets, but now there are smart shoes, furniture and accessories.You might remember Nissan's 2016 marketing maneuver, when the Japanese carmaker introduced a line of self-driving chairs that could autonomously glide together using cameras and sensors.This time, the auto innovators have taken aim at traditional hospitality and everyday objects.

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SiteMinder unveils the top 15 revenue-generating hotel booking channels of 2017 [Infographic]

The global hotel industry's leading cloud platform, SiteMinder, today reveals the 15 booking channels that generated the greatest revenue for hotels in key tourism destinations in 2017. The lists are based on the 72 million hotel reservations that passed through SiteMinder's channel management solution during the year to produce US$21.53 billion in gross revenue for the company's 28,000 hotel customers.

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EyeforTravel Webinar: Learn How Heathrow Airport, Melia Hotels and Dutch Railways Leverage Technology & Data to Create Seamless Customer Experience

Today's customers can book a hotel, a surf lesson and flights on their phones, laptops, tablets and even over voice command! Travel brands really need to focus on the channel preferences for each customer to ensure sales and services are tailored to keep customers coming back!

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Disaster Recovery and Readiness Considerations for Hotel Revenue Management

When a disaster strikes, hotel operators face a complex situation that begins by safeguarding people and property and rapidly expands to responding to the circumstances created by the shock to the system. For revenue management and sales leaders, preparing for and recovering from any event that significantly changes the supply and demand in a hotel market is a real concern. Here, we review six critical areas revenue managers must consider for disaster readiness and recovery, including: humanitarian and ethical concerns; sales and marketing plans; segmentation, pricing and distribution strategies; competitive sets; demand forecasting; and technology systems.

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Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels.

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Magnuson Hotels offers easiest and most economical rewards platform for customers

Magnuson Hotels, America's fastest growing brand and the world's largest independent hotel group, recently announced the launch of their new Magnuson Rewards loyalty program. Giving members a $25 Amazon.com gift card for every 10 nights they stay; the move away from the traditional points structure has prompted many other hotel chains to follow suit.

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Future of Hospitality 2018 Research Report Published by MicroMetrics

MicroMetrics' The Future Of Hospitality 2018 Research Report has been published. The research report is designed to showcase crucial upcoming technological trends in hospitality.

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How is the Hospitality industry leveraging Artificial Intelligence to provide an awesome User Experience?

In the 21st century, industries that remain adamant about integrating new technologicalrevolutions are most likely to regress in their course of development. Businesses across the globehave realized how important it is to include contemporary digital technology to drive constantgrowth and revenue. The last decade has seen incredible innovations and breakthroughs in thelandscape of digital solutions. One of such compelling technologies is Artificial Intelligence(AI).

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Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

Leading hospitality operations platform ALICE has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, to power operations for their portfolio of 147 properties. Uniting all eight of Grupo Posadas' hotel brands with a robust technology platform will support and improve standardization of operations across the group and provide for insights from guest request and staff performance data only possible at scale. This partnership with Grupo Posadas' 147 properties is the largest client partnership for ALICE to date - one which Grupo Posadas is committed to increasing to 300 properties by 2020.

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ProfitSword Taps Plan A PR & Marketing as Agency of Record to Support New Market Growth Initiative

Plan A PR & Marketing, Inc., a full-service PR, marketing and communications firm specializing in the global B2B hospitality sector and related industries, has been selected as the Agency of Record (AOR) for ProfitSword, LLC, an industry leading provider of business intelligence solutions that are designed to streamline the business decision-making process and enhance profitability for hotels, resorts, senior living facilities and other vertical markets.

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Eight more robot-staffed Henn na Hotels across Japan - japantimes.co.jp

Travel agency H.I.S. Co. is eyeing an ambitious plan to build eight more android-staffed Henn na Hotels in addition to the one it opened in Tokyo's high-end Ginza shopping district on Thursday.

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Ace Hotels launches new Sister City brand

Ace Hotels new brand Sister City is set to launch in New York in autumn of 2018. But what form will this brand take? The hoteliers have been keeping their cards close to their chest about what Sister City will offer, so details are as yet unclear. Here is what we know so far.

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Travelers Prefer to Pick and Choose Hotel Services according to GO Group Survey

Sixty-six percent of GO Group survey respondents said they would prefer to pick and choose hotel services and pay accordingly rather than have one bundled price with charges for services not used.

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Choice Hotels Completes Acquisition Of WoodSpring Suites Brand And Franchise Business

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, completed its acquisition of the brand and franchise business of WoodSpring Suites, an extended-stay lodging brand, from WoodSpring Hotels LLC. The acquisition was announced on December 18, 2017, and adds nearly 240 extended-stay hotels in 35 states to the Choice Hotels portfolio, creating an extended-stay portfolio of more than 350 properties with existing brands, MainStay Suites and Suburban Extended Stay.

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Meet the man trying to book your next cheap hotel room in Southeast Asia | cnbc.com

Just over a year ago, Justin Giovanni's hotel in Surabaya, Indonesia was running at 30 percent occupancy and his staff struggled with employing technology.

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China Expecting A Record-breaking Spring Festival | tourism-review.com

Chinese people are preparing for the upcoming Spring Festival or the Chinese New Year. It is expected that many will be on the move, as the current economic trend favors travelling. According to Ctrip, a Chinese travel agency, approximately 6.5 million Chinese tourists are going to travel abroad during the holidays.

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Millennial travellers spend less on hotels, says Emaar Hospitality CEO | arabianbusiness.com

There is an increased demand for mid-market hotels in Dubai, as more travellers are spending less of their budget on accommodation, according to the CEO of Emaar Hospitality Olivier Harnisch.

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A Room (or a Ryokan, Yurt or R.V.) With a View | NYtimes.com

Vacation lodging used to mean a room with four walls in a hotel or motel. Today travelers are increasingly seeking and easily finding accommodations that allow them to be more in tune with their surroundings, be it a forest, a beach or a house designed by Frank Lloyd Wright.

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Service Launches for Hotels, Saving Travelers Money After Booking

Service, a technology startup that automatically secures compensation for travelers, today announced the expansion of its products with the launch of a hotel offering. Service for hotels uses automated, proprietary technology to search travelers' inboxes for upcoming hotel reservations, then monitors the rate for price drops, automatically rebooking users in the exact same room at the lower rate.

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What hotel renovations reveal about hotel trends | constructiondive.com

A hotel renovation has a unique end goal generate enough appeal so potential guests want to take up residence, whether that's for a day or a week or more. The major hotel chains are refreshing their units with a wide array of features and amenities patrons now expect, like work spaces, upscale retail shops and keyless room entry.

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The Right Way to Order Room Service at a Hotel | nytimes.com

Room service is often the last refuge of business travelers, and an overpriced, under-seasoned option for travelers without many options. According to Martyn Nail, the executive chef of Claridge's hotel in London and author of the recently released \"Claridge's: The Cookbook,\" \"the food you get isn't necessarily a reflection of who prepared it,\" he said. \"There's an art to ordering room service.\" He has a few tried and tested ways to make sure every room service meal is a good one.

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Growth and change: The shifting luxury travel market

High growth rates in the luxury travel market: according to the ITB World Travel Trends Report 2017/2018 (www.itb-kongress.de/en/ELIBRARY/Publications/Studies/) high-end travel accounts for seven per cent of the market and annual growth is in double-digit figures. Luxury travel is booming, while general attitudes towards this market are changing. Affluence is no longer defined by glitter and exhibiting wealth. Non-material forms of luxury are replacing status, and values such as self-discovery, personal experiences, authenticity and time are becoming more important. These challenges, as well as the opportunities, concern the industry and from 7 to 11 March 2018 will be key topics at ITB Berlin.

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Destination hotel in South Africa chooses IDeaS for dynamic pricing capabilities

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is pleased to announce a partnership with one of South Africa's best-known destination hotels, the Spier hotel, which has selected flagship IDeaS Revenue Management System (IDeaS RMS) to streamline their business.

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S'well and Marriott International's Element Hotels Join Forces to Help Travelers Get on the Road to Wellness in 2018

Marriott International's eco-conscious longer-stay brand Element Hotels and S'well, the fashionable, reusable hydration accessory company, are launching a national partnership, which will be activated at all 26 Element Hotels in the United States. Together, Element Hotels and S'well will be inspiring guests to make a positive impact and mindful choices for the environment and for themselves.

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The Rainmaker Group Ends 2017 with Record-Breaking Growth

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company ended 2017 with record-breaking performance and growth. Year-over-year, Rainmaker experienced an astounding 64 percent increase in hospitality property deployments. The revintel business intelligence solution led the way, with an almost 78 percent increase in property deployments.

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We're Glad These Hotel Trends Died | cntraveler.com

And we hope those gross bedspreads stay buried. It wasn't long ago that many hotels felt... generic, with thin, grimy bedspreads, minibars filled with Jack and Jim, and something that passed for art on the walls. Thankfully, even the most budget-conscious places have worked to upgrade the overall experience. We're prone to nostalgia like anyone else (ice machines, anyone?) but these are the five hotel trends that we're glad to see gone (and what they've been replaced with).

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Agilysys' Lodging Management System Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced new mobile housekeeping capabilities in the latest release of its Lodging Management System (LMS). In addition to Mobile Housekeeping, LMS 7.4, announced during G2E in October of 2017, includes a wide range of new industry-leading features and add-on functionality that will enable operators to improve operational efficiency and drive revenue.

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Are Amazon, Apple, Google and Microsoft falling behind Chinese voice tech?

Unique dynamics make China a perfect laboratory for developing and deploying voice technologies. This is propelling local players, principally Baidu and iFlytek, to become world leaders finds EyeforTravel's new Can Voice Change the Way We Travel? report.

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Gomingo Invites hotels to Join Sharing Economy

Gomingo is a holiday accommodation booking platform for Hotels, Apartments, Villas and other lodging, joining all types of accommodation with the sharing economy on an OTA market.

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January

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Participate in HFTP's Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is currently accepting applications for participants, judges and mentors for Entrepreneur 20X (E20X) at HITEC Amsterdam. Those who wish to participate in the European version of E20X can apply online; startups can apply here, and mentors and volunteers can apply here. E20X Amsterdam, a pre-conference event, will take place at 14:30 on Wednesday, 11 April at the RAI Convention Center in Amsterdam.

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APM Launches Flagship Hotel Brand \"Zazz Urban\" in Bangkok

Asia Prestige Management Limited (APM), a driving force of change in property investment and hospitality management, announced the launch of Zazz Urban Bangkok, a 48-room green-inspired urban oasis themed boutique hotel in the heart of Bangkok, Thailand.

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HVS Announces New Spa & Wellness Partnership

HVS and spa-and-wellness consultancy Mackman ES have formed an alliance in the United States to fill the need for comprehensive, future-driven, spa-and-wellness valuation, feasibility, and strategic planning. \"This alliance offers the hospitality industry advanced, one-of-a-kind client solutions in the rapidly evolving spa-and-wellness space, and HVS divisions worldwide can tap into this expertise as needed. This relationship also fosters an inclusive understanding of spa and wellness through industry insight with an emphasis on the significance of wellness in hospitality and its future value and growth,\" said HVS Americas' President, Rod Clough, MAI. The global wellness real estate market represents one of the fastest-growing wellness sectors, having risen 19% from $100 billion in 2013 to $118.6 billion in 2015. Wellness tourism continues to surge at a reported $563 billion, in addition to $99 billion in global spa business, according to the Global Wellness Institute; moreover, wellness real estate is expected to rise to from $134 billion in 2017 to $180 billion by 2022, contributing to a $3.72-trillion global wellness market. [1]HVS has appointed Mia A. Mackman as HVS Director of Spa & Wellness Consulting to lead the spa-and-wellness aspects of its consulting engagements that require in-depth spa-and-wellness expertise. \"We are excited to back the expanding hospitality/spa-and-wellness landscape together, with a view on the future of hospitality, investments, and growth. The evolution we have seen in recent years makes this a well-timed advantage for HVS clients seeking to succeed in this unique and transforming space\" said Mia Mackman, founder and principal of Mackman ES. Thousands of hotel owners, developers, investors, lenders, management companies, and public agencies around the world rely on HVS to support confident, informed business decisions. This alliance is a part of HVS's commitment to excellence and unrivaled hospitality intelligence, prepared to m

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Are you ready for #BookDirect day?

On February 7th 2018, hoteliers and vacation rental owners alike are coming together to mark the inaugural #BookDirect day - in style.

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Hilton Grand Vacations Will Open its First Timeshare Resort in Japan

ORLANDO, Fla. -- Hilton Grand Vacations (NYSE:HGV) announces its real estate purchase from Hilton (NYSE:HLT) including existing buildings and land for development within the Hilton Odawara Resort & Spa, located in the Kanagawa Prefecture, Japan. The purchase marks Hilton Grand Vacations' second announced project in Japan and will be the first resort to open in the country. Adding to the existing properties, HGV plans to create timeshare units with ocean views on the purchased land.

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Italian town Ollolai sells $1 homes to lure new residents

Ever dreamed of owning a home in a pretty Italian village? The news you've been waiting for has finally arrived.You can now buy one for just over a dollar.Ollolai, a destination in the mountain region of Barbagia on the Mediterranean island of Sardinia, is selling hundreds of abandoned homes for just 1 ($1.2).It's not the first Italian town to try the gimmick, but it seems to be the first to live up to the promise. It's also got the beauty and history needed to draw people in.The real estate bonanza comes with a catch, though. The 200 stone-built dwellings up for grabs are in poor condition and buyers must commit to a refurbishment within three years -- which will likely cost about $25,000.Behind the sell-off is a plan to rejuvenate a community at risk of becoming a ghost town. In the past half century, Ollolai's population has shrunk from 2,250 to 1,300, with only a handful of babies born each year.

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Inside Sweden's new floating hotel - cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere.ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights.The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy.ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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A New Landmark for Creative Minds - Kafnu Taipei Launches

Singapore-based Next Story Group is launching Kafnu Taipei, its first outpost in Taiwan, at No.101, Section 3, Minsheng East Road. A 360a lifestyle space holistically designed to encourage creatives and entrepreneurs to thrive both professionally and socially, Kafnu Taipei blends the five elements of living, work, play, learning and rest in its design and ethos to create a dynamic ecosystem which fosters peer exchange, advice and innovation.

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Hilton And American Express Celebrate New Co-branded Credit Cards With Special Bonus Offers And Experience

Hilton and American Express celebrate the launch of the upgraded Hilton Honors American Express co-branded credit card portfolio with the announcement of special bonus offers for consumers and small business owners who sign up for the newly available cards. The four Card portfolio - the no-annual-fee Hilton Honors American Express Card, the Hilton Honors American Express Ascend Card, the Hilton Honors American Express Business Card and the Hilton Honors American Express Aspire Card - reflect the benefits and value consumers and small business have asked for, delivering the most rewarding Hilton Honors credit cards ever.

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Historic Hotels of America and Historic Hotels Worldwide Participates with Peter Greenberg Worldwide on Hotels with a Past Series

Historic Hotels of America and Historic Hotels Worldwide are participating with multiple Emmy Award-winning producer and Travel Detective television host, Peter Greenberg for the Hotels with a Past series. Hotels with a Past is a Peter Greenberg Worldwide featured video that highlights and reveals the untold stories of the world's most iconic hotels. Peter Greenberg and his expert correspondents go inside historic hotels to uncover the stories and bring a whole new understanding and awareness of these grand icons, where the past, present and future converge.

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Digital PR Firm Flies Content Creation Drone Flights For Resorts & Hotels

Brand-News-Team, Inc., a digital communications and public relations firm, has launched a service aimed at capturing cinematic-quality drone content of a destination's key features and amenities. \"We are brand storytellers who have mastered drone technology and the complex F-A-A regulations for legal commercial flights. We love bringing back cinematic-quality content for clients. We understand the tourism industry as we have led national PR campaigns for large events and resorts,\" said Brand-News-Team President Roger Rosenbaum. Brand-News-Team is made up of former award-winning photojournalists and producers. \"We shape, create and distribute stunning visual branding whether it's underwater, on the ground or in the sky,\" said Rosenbaum, who is an Emmy-nominated producer. The firm uses state-of-the-art drone technology to capture high-dynamic-range (HDR) photos and 4K ultra high definition video. https://vimeo.com/199693422 \"The F-A-A requires any flights for commercial purposes be operated by a licensed drone pilot. Minimizing risk and maximizing creativity is what sets our aerial drone content creation services apart,\" said Rosenbaum Brand-News-Team has a federal waiver allowing the company to fly at night in certain circumstances. \"Nighttime content can really bring a property to life and draw potential guests to book stays,\" according to Rosenbaum. Roger Rosenbaum will be presenting a seminar on drone content creation for the tourism industry at the 2018 I LOVE NEW YORK Empire State Tourism Conference in April. https://www.nystia.org/events-pages/estc

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dormakaba and OpenKey Partner For Mobile Access at AMResorts

dormakaba, the provider of Saflok and Ilco electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts property. dormakaba and OpenKey first established a Preferred Partnership in February 2016 to provide fast, efficient installations of hospitality Mobile Access systems. Most recently, the partnership resulted in a mobile access solution at the AMResorts AAA Five Diamond property, Zoetry Paraiso de la Bonita Riviera Maya, in Mexico. Click here to download the mobile access implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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HSMAI Region Europe's first Curate events

Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and educational programmes that will be introduced by the association through a uniquely facilitated Curate an HSMAI Executive Insights Forum event that will be held twice a year. It is a singular opportunity to connect with contemporaries around emerging issues and growing trends resulting in invaluable insights that can help them and their companies lead through the most critical business concerns that the industry is and will be dealing with.

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Unique partnerships and new app when Scandic launches new loyalty program

A brand new app, better benefits, exciting new partnerships, more ways of spending accrued loyalty points a lot of things are new when Scandic Hotels re-launches the Nordic region's largest loyalty program in the hotel industry.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2018

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2018 Americas Board of Directors and Executive Committee. The board comprises a diverse range of executives from a representative mix of HSMAI members.

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Nordic Choice Hotels Celebrates Milestone in Security Innovation with Implementation of ASSA ABLOY Hospitality Mobile Access at Multiple Properties

ASSA ABLOY Hospitality, the global leader in hospitality security technology, announces the implementation of its Mobile Access keyless entry to more than 3,000 rooms at six Nordic Choice Hotels properties in Stockholm, Sweden. The groundbreaking multi-property upgrade encompassed Clarion Hotel Stockholm, Quality Hotel Globe, Clarion Hotel Amaranten, Hobo, Clarion Sign and Quality Hotel Friends. Officially going live at Nordic Choice Hotels' annual Winter Conference in Stockholm on January 19, more than 2,000 attendees used Nordic Choice Hotels' mobile application with ASSA ABLOY Hospitality Mobile Access to check in and use their smartphone as a room key.

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Vizergy Enhances TargetingHub A game changing platform that identifies target prospects based on your guest history through multiple data interfaces, so hotel marketers can deploy smarter marketing c

TargetingHub expands the functionality of the Vizergy Marketing System (VMS) by allowing clients to easily integrate PMS and POS data with various marketing databases such as Salesforce and IBM's Watson Campaign Automation in one central platform. These interfaces allow customers to seamlessly analyze customer data, launch strategic marketing campaigns and measure results, all within one system.

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Greater control with new features in your Ads Settings | google.com

Building the tools that provide transparency and control over your data has always been a top priority for us. On the ads front, we've evolved our tools over the years to help you shape your ads experience. We launched a single dashboard for ads controlsoriginally named the Ads Preferences Manager, now Ads Settingsin 2009, Why This Ad in 2011, Mute This Ad in 2012, and then folded these into your central data controls hub: My Account.

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Inside Sweden's new floating hotel | cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere. ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights. The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy. ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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OfferCraft and Agilysys Announce Strategic Partnership Helping Customers Use Artificial Intelligence to Optimize Marketing Offers and Revenue

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and OfferCraft, a software company that uses artificial intelligence and gamification to make content more effective, today announced that Agilysys is now a reseller of OfferCraft's solutions. As part of the new relationship, OfferCraft's software is being integrated with Agilysys' point-of-sale and property management solutions to help hospitality venues increase revenue and guest satisfaction.

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Agilysys and Xuvi Announce Strategic Partnership to Offer Hospitality Customers Immersive Data Analytics and Revenue Optimization

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, and Xuvi, a data science company that uses immersive data analytics and automation to help companies make intelligent data-driven decisions about their business, announced that Agilysys is now a reseller of Xuvi's solutions. This strategic partnership will help Agilysys customers increase profitability and improve guest loyalty. Xuvi's easy-to-use BeamStudio platform, powered by SpendScore - a patent-pending guest valuation scoring index, will be available with Agilysys' PMS and POS solutions, to help deliver a better customer experience and drive revenue and cost optimization.

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Tourism Industry May Benefit From Blockchain Application | tourism-review.com

As far as identity verification and luggage tracking goes, it has a great potential in modern tourism industry. The blockchain applications seems to have a lot to add in the process of verifying the traveler's identity, as well as simplifying and improving luggage tracking. The blockchain is the technological infrastructure that was behind the launch of bitcoin in 2009. At its core is a highly encrypted P2P network that stores information as a database, but in the blockchain each node in the network saves a complete copy of the record book. This system prevents the data from being altered by only one of the parties, which guarantees that they maintain their integrity and that it is practically impossible to hack them. The blockchain technology together with the mobile and biometrics, can put an end to inefficiency and the traveler's frustration, that has been caused until now by the use of disconnected and outdated systems.

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78% Of Frequent Travelers Prefer Customized Offers | tourism-review.com

Frequent travelers visiting hotels regularly love being rewarded for their loyalty with personalized and unique experiences, rather than accumulating points through a system or any other popular and common offer. Culture and gastronomy are some of the most valued and well received themes, although Spanish guests more prefer night activities. According to the Wanup Loyalty Club, 77.9% of travelers will often request their hotels' loyalty clubs for personalized benefits before considering any other type of offer. Wanup assures This is reflected in the First Study on the Frequent Traveler Preferences prepared by Wanup, with the sector specific support of the Technological Hotel Institute (ITH).

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HSMAI Announces Americas Board of Directors and Executive Committee for 2018

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Jumeirah Group launches a new hotel experience for the curious traveller, Zabeel House by Jumeirah

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, today announced the launch of Zabeel House by JumeirahTM. This exciting second brand from Jumeirah Group, which already operates the award winning luxury Stay DifferentTM brand, has been created in response to the continuing and growing travel trend for exploration and enrichment through travel experiences. Zabeel House by JumeirahTM will have a strong appeal for this increasing segment of travellers, from across a broad demographic, who want to connect meaningfully with their travel destinations.

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HFTP Launches Certification Advisory Program (CAP) to Benefit CHAE and CHTP Applicants

International association Hospitality Financial and Technology Professionals (HFTP) recently introduced its new Certification Advisory Program (CAP), which is designed to provide guidance to Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP) applicants.

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New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates

The ninth edition of Planning and Control for Food and Beverage Operations is now available from the American Hotel & Lodging Educational Institute (AHLEI). Written by Jack D. Ninemeier, Ph.D., this essential management textbook introduces readers to the control processes used to reduce costs and increase efficiency in food and beverage operations in restaurants and hotels. The book explores how planning and control functions can help operations work smarter, compete for greater market share, and provide value to guests.

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HSMAI Washington DC Chapter Event Will Feature How to Create a Winning Business Case

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, Developing and Presenting a Winning Business Case, Feb. 15 at the Washington Marriott Wardman Park hotel, with acclaimed business coach and trainer Bob Anderson demonstrating how to create an action plan that identifies and addresses crucial hurdle points that can derail a sale.

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PEGASUS SOLUTIONS' CEO TO DISCUSS FUTURE OF CENTRAL RESERVATIONS SYSTEMS AT HEDNA CONFERENCE

Scottsdale, Arizona Thursday, January 25, 2018: Pegasus Solutions CEO Sean Lenahan will discuss the future of central reservations systems during a panel discussion at the HEDNA Global Distribution Conference taking place January 29-31 in Austin, TX.

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New Guide Outlines Strategies for Building Thought Leadership, Influence and Market Leadership

We have entered an age where leadership matters more than ever thought leadership, to be exact. Building trust, credibility, awareness, and influence to increase profits is more than just a goal of most CEOs and executives. It's also the topic of a new guide from the leading travel and hospitality technology marketing agency, Puzzle Partner. The firm recently published \"Thought Leader - Market Leader\" developed to help brands become a sought-after source for information that leads to new business opportunities, stronger relationships, sales enablement and more.

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Top 10 Must-Have Hotel Technologies in 2018

According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 with the dominance of digital and mobile. It is safe to say that hotel success and technology go hand in hand and hotels must step up their \"technological game\" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests.

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Hilton's Collection Brands Launch Major Expansion in 2018 with Lineup of Impressive Independent Hotels

Hilton's (NYSE: HLT) collection brands continue to make their mark on the world, kicking off 2018 with more than 75 hotels in the combined Curio Collection by Hilton and Tapestry Collection by Hilton pipeline. 1

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Why Human Hotel Live Chat is Better Than Chabots

PARSIPPANY, NJ -- If you were to call a hotel, which would you rather get: an automated system that spent fifteen minutes and eight side menus to get through without resolving your problem, or an actual person who can help you immediately?

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Mandarin Oriental, Hong Kong Encourages Digital Wellness In The New Year

HONG KONG, 25 January 2018 The award-winning Mandarin Oriental, Hong Kong introduces the Digital Wellness Escape, a luxurious retreat designed to encourage guests to embark on a digital escape from constant connectivity and focus on their wellbeing.

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PolyU Study Finds Russian Tourist Satisfaction Hinges on Hotel Features

The majority of Russian tourists are highly satisfied with Hong Kong's upmarket hotels, according to the findings of a recent study by Dr Denis Tolkach and Dr Tony Tse of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU). A consideration of more than a thousand online reviews written by Russian guests revealed a particular appreciation for Hong Kong's spectacular views and attentive and friendly hotel staff. While there are a few negative issues that hotels may wish to focus on improving, the findings present an overall positive picture.

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Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii.

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Digital-strategy for a modern hotel

It is impossible to imagine today's hospitality industry without technologies that are unceasingly invented and implemented in the world. The modern hotel lives up to the new rules of competition for guest attention. In order to lead and enjoy stable demand, it is necessary to keep up to date, which means using the latest digital tools in your service. What kind of services? The building a digital strategy for your hotel should be started with this very issue.

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Young Hoteliers Summit 2018 - Eyes on the Future: Following the Momentum of Growth

The Young Hoteliers Summit (YHS) was initiated by students of ecole hoteliere de Lausanne in 2010. It has since taken advantage of its position as the most influential student-organised hospitality summit on a global scale, attracting both students and industry professionals. Last year, YHS welcomed more than 300 students from 40 hospitality schools in 19 different countries to the summit to \"tackle the Challenge of Conventionalism in the Hospitality Industry\". During workshops, the attendees discovered new insights as well as unusual point of views on hospitality related topics, and, most of all, were able to learn from one another.

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AHLA President Lugar Highlights Hotel Industry Economic Impact on Nation's Cities at U.S. Conference of Mayors

American Hotel & Lodging Association (AHLA) president and CEO Katherine Lugar today pledged to partner with U.S. mayors to strengthen communities, build a modern, dynamic workforce, and give travelers world-class experiences in their cities.

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HFTP Chapters Offer Regional Education for Hospitality Finance and Technology Professionals

Several chapters of Hospitality Financial and Technology Professionals (HFTP) have banded together to curate and host regional, educational conferences in 2018. HFTP's regional conferences showcase the many advantages of HFTP membership, and provide continuing education and networking opportunities to hospitality professionals in the area. To date, two HFTP regional conferences have been scheduled in areas across the United States.

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The Ritz-Carlton Yacht Collection Celebrates Keel Laying Milestone for Inaugural Luxury Yacht

In accordance with longstanding maritime tradition, The Ritz-Carlton Yacht Collection recently celebrated the milestone keel laying of its inaugural yacht at the Hijos De J. Barreras Shipyard in Vigo, Spain. Representing a unique first for a luxury hotel operator, The Ritz-Carlton Yacht Collection brings the brand's legendary service to the seas with a bespoke yachting experience and today, drew one step closer to its anticipated launch in Q4 2019.

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Hilton Garden Inn Kicks off 2018 with New Hotels in the U.S. and Europe As it Continues Expansion of Revamped Design

The new year brings new hotels - including those featuring the revamped design - for Hilton Garden Inn, the award-winning, upscale brand fromHilton (NYSE: HLT). Following a successful 2017 with global growth that averaged nearly one new hotel opening per week, the brand, known for offering a bright and inviting atmosphere with warm, sunny service, is kicking off 2018 with four new properties.

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Wouldn't it be great if we knew all our guests in the way a general manager knows his regulars?

That was the dream of Arlette Gilbert and her team at Dutch hotel and restaurant chain Bilderberg.

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Stay informed with SALTO's new Hospitality Blog

Since 2001, SALTO has been delivering state-of-the-art, wire-free and keyless electronic access control solutions. We've established a strong presence in the hospitality industry, in particular. Our focus on serving the specific needs of hospitality has included an emphasis on how access control and electronic lock solutions can improve the guest experience, hotel management, design, security and reliability.

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SpaSoft Unveils Latest Version of Spa & Activity Management Solution

STOWE, VT January 24, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announced today the general availability of the latest release of the SpaSoft Spa and Activity Management Solution. SpaSoft version 6.5 leverages a new technology and development platform to enhance the overall system performance as well as allow for a faster and improved user experience. These technology updates allow SpaSoft to continue to scale and grow to serve the ever-changing needs of the spa industry. Performance and user experience enhancements Advanced reporting engine Customizable dashboard landing page Enhanced scheduling and booking of group classes Additional integration to Casino Systems \"This new version positions SpaSoft to continue to lead the industry in providing the most comprehensive spa-specific solutions for the world's top hotel and resort spas,\" commented Michelle Young, Vice President of Sales and Marketing. \"With these enhancements, we will be able to quickly respond to industry trends, customer requests for innovation and integration.\" SpaSoft offers more than 200 individual reports to assist spa directors in tracking and analyzing their business. SpaSoft's new reporting engine allows for easier and more efficient reporting performance with a new look and feel to highlight the data and create a better user experience. \"Together with our sophisticated business management tools including SpaSoft Enterprise and Intelligence, this reporting engine enables spas to have fast, reliable access to key metrics,\" commented Young. \"Spa directors are tasked to continually improve their results, these tools will save spa directors time and allow them to respond faster to changing business conditions.\" Spas that offer yoga, fitness and lifestyle classes will be able to manage those classes completely within SpaSoft. Classes are included in SpaSoft version 6.5, giving spas the ability to quickly an

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U.S. Millennial Travelers Still Prefer Hotels Over Airbnb

NEW YORK -- According to a new report on the future of U.S. Millennial travel, American travelers between 20 and 36 years of age prefer full-service hotels to an Airbnb rental, even as the home-sharing service expands in 65,000 cities and in preparation for an imminent IPO.

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Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap

When there is a revolution in technology, it reshapes how hoteliers do business. Maestro PMS is a leader in adapting emerging technologies and property software. Maestro's newest solutions make hotel operations more efficient, staff more productive, and properties more profitable. Maestro PMS's 2018 Product Development Roadmap includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement that personalizes service.

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hospitalityPulse Launches eBook to Help Hoteliers Make A Lot More Money

Increasing profits and exceeding guest expectations are among the top goals for any hotel executive. That is what inspired hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry, to develop an eBook that goes beyond the same old strategies to explore the paradigm of what it means to sell a hotel room.

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TripAdvisor Announces the World's Best Hotels With 2018 Travelers' Choice Awards

NEEDHAM, Mass. -- TripAdvisor, the travel site that helps find the latest reviews and lowest prices, today announced the winners of its Travelers' Choice awards for Hotels. Travelers' Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. In the 16th year of the awards, TripAdvisor has recognized 8,095 properties in 94 countries and eight regions worldwide. The hallmarks of Travelers' Choice hotels winners are remarkable quality, service and value.

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Ascend Hotel Collection Surpasses 250 Properties Open or in the Pipeline

ROCKVILLE, Md. -- The Ascend Hotel Collection, the world's first and largest soft brand, reached a milestone by surpassing 200 properties open globally, with more than 50 in the pipeline. The upscale brand, franchised by Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, finished 2017 with one of its best growth years opening 56 hotels internationally.

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Cambria Hotels Achieves Record-Setting 2017 with Most Openings and Largest Pipeline in Brand's History

ROCKVILLE, Md. -- Cambria Hotels finished 2017 by opening the most properties in a single year and increasing the pipeline to the largest in the brand's history. The upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, now has 37 open hotels across the United States, including 10 that opened last year. In addition, there are more than 70 properties in the pipeline.

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AHLA Announces 2018 Officers and Board of Directors

The American Hotel & Lodging Association (AHLA) announced its 2018 Board of Directors which includes top leaders representing all segments of the industry.

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Element Hotels Teams Up With Priority Bicycles To Bring Wellness To Guests Nationwide

Element Hotels, part of Marriott International, is refreshing its Bikes to Borrow program by proudly partnering with Priority Bicycles, a New York City-based company known for its high-quality, low maintenance bicycles. Custom Element Priority Bicycles will be available for guest use in all 25 Element Hotels across the U.S. beginning in February, free of charge, along with safety helmets. A natural partner, both Priority Bicycles and Element Hotels promote accessible wellness and fitness, and together, are making a healthy, balanced lifestyle more achievable for travelers.

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Apex Hotels Roll Out Oaky

Apex Hotels, one of the leading British independent hotel chains comprising 10 properties across the UK, is in the middle of a fast roll-out of Oaky to all of its hotels. As a family-owned collection, customer service is at the heart of the business, and Oaky will be part of taking its personalised pre-arrival guest experience to the next level.

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Associated Luxury Hotels' Chairman David Gabri Retiring March 1st; will Remain on the Board

David Gabri, Chairman of Associated Luxury Hotels and 45-year hospitality industry veteran, announced he will retire effective March 1, 2018, yet will remain actively involved with the company's Board of Directors. Associated Luxury Hotels is the parent company that owns and operates Associated Luxury Hotels International (ALHI) and Worldhotels, which both specialize in serving luxury and upper-upscale hotels and resorts around the world which are either owned or operated as independent or are with an independent hotel brand. Associated Luxury Hotels is now the world's largest hotel consortium company providing worldwide Global Sales support and a variety of technology connectivity and distribution solutions, enabling its member hotels and resorts to maintain their independent identity while also effectively competing with the world's biggest hospitality chains.

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Webinar: The Role Of Digital Technologies To Enhance The Customer Experience

The exclusive webianr will bring together the following experts: Bill Ramsey, Senior Director Mobile & Emerging Channels, Choice Hotels Alison Anesta, Area Director of Performance Improvement, The exclusive webinar will bring together the following experts:

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Colombia's Hotel Bogot 100 doubles sales with distribution and booking technology

Eighteen months after implementing distribution and booking technology from SiteMinder, the global hotel industry's leading cloud platform, the independent Hotel Bogot 100 reveals it has capitalized on Colombia's record tourist arrivals in 2017 to more than double its online sales.

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Lapland welcomes Game of Thrones themed ice hotel

While winter has well and truly come to Westeros, it has also arrived in Lapland, in the form of a themed hotel dedicated to popular TV series Game of Thrones.

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Four Seasons Continues To Expand Global Portfolio Of Hotels, Resorts And Residences

Following a year of highly successful openings including new builds, the rebirth of two historic landmarks and the conversion of one of the world's finest resorts, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, enters 2018 with a remarkable list of openings planned, including the company's first standalone residential project.

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Unique and Alternative Stays Take Centre Stage in Booking.com's 2017 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2017 Guest Review Award. Based on over 140 million reviews, this year 549,937 properties in 218 countries and territories are being given an award, with partners in several new countries being recognised, including in Cuba, Equatorial Guinea and Liberia. The top countries receiving the most awards are Italy (81,603), France (33,500), the United States (30,502), Spain (29,598), Germany (25,969), Croatia (24,395), the UK (21,655), Poland (18,391), Russia (18,300), and Greece (17,361).

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StayNTouch Brings PMS Mobility To Hotel Van Belle And Hotel Queen Anne In Belgium

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with the Queen Anne Hotel and the Hotel Van Belle, both in Brussels, Belgium, with the deployment of its Rover PMS and Zest products.

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Why Your Hotel Amenities Are Better Than Ever | vogue.com

Two words: amenity creep. It's not what you think. It's an industry term that describes the constant need for hotels to add the newest and next accessories to accommodate a guest's every whim. Whatever happened to the humble shoehorn, the bubble shower cap, and the mini sewing kit? Those standard offerings have been traded out right under our noses for sleeker amenitieswe didn't even have a chance to miss them. From pet menus to private fireworks, today's amenities go far beyond what one might discover in the bathroom; they're artisanal, often innovative. What prompted the upgrade?

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AHIC 2018 unveils dedicated Day of Disruption' to inspire and challenge the hotel investment community

The Arabian Hotel Investment Conference 2018 (AHIC) will kick off with a 'Day of Disruption', designed to shake-up traditional ways of thinking and bring insight to the hospitality investment industry from forward thinkers operating in various sectors, from cybersecurity and cryptocurrencies to marketing and motorsports.

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Effective Partnership Between Hotel Brands and Management Companies Essential as Customer Expectations Grow

Consumer expectations for the travel industry have been growing but with effective partnerships forged, hotel brands and management firms can both improve their slice of the market. Magnuson Hotels, a leading and fast expanding hotel brand, explains that through working together businesses can ensure they have all the necessary skills, expertise, and facilities to deliver offerings that are fit for the modern traveler.

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The technologies transforming the guest's experience

Hotels often feel held hostage by TripAdvisor reviews, but property apps, digital concierges and more are helping hotels reach the guest and react far better to their needs says EyeforTravel's new report.

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Hospitality Innovators to Converge at Sixth Annual RSS This July

Hoteliers and industry thought leaders will come together July 10 to identify the major trends transforming hospitality and share best practices for facing them at the annual RSS in Washington, D.C. The sixth RSS will be held at The Newseum on Pennsylvania Avenue, just a few blocks from The White House.

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HSMAI Recognizes Lifetime Achievements Of Ed Fuller And Terry Gallagher

Edwin “Ed” Fuller, President, Laguna Strategic Advisors, will be honored with the 2017 Albert E. Koehl Award and Terence “Terry” Gallagher, President, Lou Hammond Group, will be recognized with the 2017 Winthrop W. Grice Award for Public Relations.

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Milestone Enhances Local Events Publishing Platform with New Channels & Third-Party Site Compatibility

Santa Clara, CA | January 19 2018. Digital Marketing software vendor Milestone Inc has launched new features for its local events publishing platform. The events platform, part of Milestone's Digital Presence Cloud, allows businesses to add local events to their website manually, or by accepting events from nearby locations - automatically. \"Milestone's events management platform provides massive SEO boosts to businesses,\" said Sathya Krishnamurthy, Milestone VP of Products. \"A business in Chicago could accept Chicago Cubs games and instantly add 81 locally-relevant pages to their website,\" continued Mr. Krishnamurthy. Milestone events wraps each deployed event in schemas and publishes each one on an individual page, creating exceptional SEO opportunities for location-based businesses.

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Vietnam Works On 16 Million Foreign Tourists In 2018 | tourism-review.com

In 2017, Vietnam received 73 million domestic visitors and nearly 13 million foreign tourists, an increase of nearly 30% on year-on-year basis, with a turnover of approximately 510,000 billion dongs (EUR 18.3 billion). An unprecedented rise. \"Welcoming nearly 13 million foreign tourists in Vietnam in 2017 and a three million year-over-year increase is a new record in Vietnam's tourism sector,\" said Nguyen Van Tuan, head of the National Tourism Administration. According to him, 2017 was the first year of implementation of the Political Bureau's resolution No. 08-NQ / TW to make tourism a leading economic sector. 2017 was also an important milestone in achieving the resolution's target of 17 to 20 million foreign tourists by 2020.

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Revenue Resolutions opens its doors as SA's newest revenue optimisation agency

A burgeoning hospitality and leisure industry coupled with a growing willingness to embrace new technologies, prompted the founding of South Africa's newest revenue management agency, Revenue Resolutions.

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In Memoriam A Tribute to Dennis Blyshak 1950 2018

Dennis Blyshak passed away peacefully on January 4th, 2018. Though he had retired from Benchmark in 2012--a company he was instrumental in helping grow into one of the largest privately-held, independent hospitality companies in the US--his spirit and presence never left Benchmark. Dennis last served the company as Chief Corporate Officer.

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IDeaS Announces 2017 Cornell Revenue Management Scholarship Recipients

IDeaS Revenue Solutions, a leading provider of revenue management software solutions and advisory services, today announced the 2017 IDeaS Cornell Management Scholarship winners. Offered in partnership with the Cornell University School of Hotel Administration within the Cornell SC Johnson College of Business, the scholarship presents hospitality professionals with the opportunity to earn online certificates developed by senior Cornell faculty leaders.

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DeskBell as the key to increase the average check of a hotel

As we all know, a guest is the central figure in any hotel business. The hotel is oriented on his preferences and requests when planning its strategy. If it turns out to be successful, then, as a rule, a visible outcome of this becomes a satisfied guest, and hence an average check increases. However, what to do if it seems that all the details are thought out, but the average check still remains in weak positions? Most likely, it is worth considering the implementation of digital-tools in the hotel, in particular, the new mobile service DeskBell.

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The Provenance Chain: Uncovering the connection between provenance and sustainable growth

2018 IHG Trends Report demonstrates the competitive advantage derived from a powerful and authentic provenance which resonates with consumers

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Hilton Led Hospitality Industry In Customer Innovations And Recorded Best Ever Growth In 2017

In 2017, Hilton (NYSE: HLT) achieved record-setting growth, unveiled industry-leading innovations, and introduced new benefits for guests and Team Members.

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Has internet taken over worlds of food and hospitality? | financialexpress.com

A few days ago, I had the opportunity to spend some time with well-known celebrity chef Vicky Ratnani. As is common in today's time and age, social interaction, even in person, is interjected with smartphone interludes. On this occasion, the chef showed me the promo and an episode of his new Web series called Vicky the Gastronaut in his signature gravelly voice. In it, the intrepid chef travels the world, from Peru to Australia, savouring the delights of the culinary world, while throwing in some deep-sea diving and cooking. It's a whole new dynamica chef as a gastronome, cook and adventurer, and it's been hugely popular online.

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What to do about the vlogger asking for a free hotel stay | independent.co.uk

Travel is, or should be, the industry of human happiness: bringing people together and delivering great experiences. If the heavy lifting of providing transport and accommodation can be leavened with humour, so much the better.

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American Travel start-ups pitch to industry investors at EyeforTravel's Digital San Francisco 2018 Start Up Awards

The 2018 Startup Awards will take place at the Eyefortravel San Francisco Digital Summit at The Nikko Hotel this April 9-10. We are pleased to announce our panel of prestigious judges and to invite more start-ups to apply to pitch.

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Scandic guests can now donate loyalty points to Save the Children

Through a new agreement between Scandic Hotels and Save the Children, Scandic employees, guests and members of the Scandic Friends loyalty program can help Save the Children in their important initiatives to promote integration and inclusion including donating loyalty points that will be converted into money. This new initiative starts at the end of January and will be carried out across all Scandic markets.

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A wealth of expertise at the ITB Berlin Convention 2018

From 7 to 10 March 2018 at the ITB Berlin Convention leading international speakers from industry and science will present valuable ideas and suggestions and provide first-hand expertise and information. Fascinating lectures and panel discussions and topical, exclusive surveys as well as reports on best practices will await visitors to the leading think tank of the international travel industry. Admission is free for trade visitors at ITB Berlin.

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Autograph Collection Hotels Returns to the Sundance Film Festival Celebrating Diversity, Individuality & The Powerful Voices That Drive Indie Film

An Associate Partner of the Sundance Institute and 2018 Sundance Film Festival, Autograph Collection Hotels returns to Hotel Park City for the third year, celebrating its Indie Film Project: a multi-faceted platform designed to support the art of storytelling by shining a light on today's most-talented screenwriters, filmmakers and distributors working in independent film.

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Marriott Hotels and Fast Company's Inspiration Collective Puts Innovation Within Reach

As an industry leader, Marriott Hotels is constantly introducing innovations to enhance guest experiences around the globe. Kicking off the new year the flagship brand is teaming up with Fast Company, one of the world's leading business media brands, to introduce the \"Inspiration Collective\", a first-of-its-kind interactive display and experiential showcase for cutting-edge products, experiences and services that inspire the world's most innovative minds. The Inspiration Collective presents guests with the opportunity to explore dozens of top products both through a digital touchscreen and physical experiences.

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Wyndham Hotel Group Continues to Grow its Footprint in India

The past year has been one of growth for Wyndham Hotel Group in India, where it has continued to expand its footprint as well as to venture into neighboring countries by opening a total of 11 new hotels in the region. On top of all of that growth, Wyndham also managed to expand its pipeline of new hotel projects within that same region adding 15 new signings.

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HFTP Launches New GDPR Bytes Site, an Addition to its Online News Portfolio

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit hospitality association, announced today the launch of its new GDPR Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, GDPR Bytes is an aggregated content destination where users will find the latest news all in one place. The cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more.

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Pegasus Solutions Unveils Analytics Solution To Transform How Hoteliers Improve Revenue And Profits

Pegasus Solutions announces a new cloud-based business intelligence solution called Pegasus Analytics, which will be demonstrated at HEDNA Global Distribution Conference taking place January 29-31 in Austin, TX. This new single and multi-property solution is designed to help hotels improve revenue, profitability and market share through a combination of visually rich, interactive context-driven dashboards, powerful data discovery capabilities, data and human knowledge.

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ITB's eTravel World features tomorrow's technology trends

At the eTravel World at ITB Berlin visitors to the eTravel Stage and eTravel Lab can again find out about the innovations of the future and their potential impact on the travel industry. With its wealth of knowledge about tomorrow's technology this marketplace is the most important in this segment, and can be found in Halls 6.1 and 7.1c. The focus will be on future-oriented topics such as the blockchain, social media and voice recognition. New events this year include the Hospitality Tech Forum, featuring hospitality industry topics, and the Start-up Day in cooperation with Verband Internet Reisevertrieb (VIR), Germany's leading association for the online travel industry. On 7 March 2018 at 10.30 a.m. on the stage in Hall 6.1 David Ruetz, head of ITB Berlin, and the humanoid robot Pepper will jointly open the eTravel World. This year, for the first time, exclusive hosts for the day will present the programme, among them the entrepreneur and consultant Axel Jockwer and Prof. Dr. Claudia Brozel of Fachhochschule Eberswalde. After a brief welcome by the Hospitality Industry Club the Wednesday will kick off with a lecture entitled 'Can curiosity beat robots?' by Julia Jung and Stefan Niemeyer of neusta eTourism. The two experts will examine the elements needed for artificial intelligence to awaken users' curiosity. Using concrete examples of best practices they will demonstrate how so-called curiosity marketing can be successful. In his lecture Alex Bainbridge, editor and CTO of DestinationCTO, will talk about driverless cars and their marketing potential for tour operators. Afterwards, Tanja Weinekotter of Marketing + Event Support will examine the possibilities for using social media as a booking tool. Thursday, 8 March 2018 will witness the launch of a new event. From 2 to 5.30 p.m. at the eTravel World the ITB Hospitality Tech Forum at the eTravel Lab will take place for the first time. The afternoon's events will be hosted by Nick Vivion, the editorial director of

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Hotel Tech in 2018: Tools and technologies to remove friction and deliver value

Simply keeping up with the digital expectations of today's tech-savvy consumer is no longer an option. Exceeding those expectations is a travel industry imperative and an opportunity for hotels to focus on the only thing that truly matters to consumers: the end-to-end guest experience. One reason for the growing consumer adoption of new technologies is their growing digital impatience and expectation for instant responses, answers and solutions to their queries and purchasing requests. Underscoring this is the growing adoption of digital assistants. Today, 62 percent of consumers are comfortable with an AI application responding to their query, which provides fast and efficient results.

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Initiatives from Portugal, Spain, India and Indonesia winners of UNWTO Awards for Innovation in Tourism

Turismo de Portugal I.P (Portugal), Ecotourism Trust (India), Tryponyu (Indonesia) and SEGGITUR (Spain) are the winners of the 14th Edition of the UNWTO Awards for Innovation in Tourism. Fourteen projects among 128 applicants from 55 countries were selected as finalists of the 14th UNWTO Awards for Innovation in Tourism.

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Country Inns & Suites By Carlson Announces Name Change to Country Inn & Suites by Radisson

Country Inns & Suites By Carlson, a leading upper midscale hotel brand, today announced it has changed its name to Country Inn & Suites by Radisson. This strategic name change will allow the brand and the individual hotels to leverage the global recognition and strength of the Radisson brand. Country Inn & Suites by Radisson is a part of Carlson Rezidor Hotel Group, which also includes Quorvus Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza and Park Inn by Radisson.

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DataArt Joins HEDNA to Champion Technology Innovation and Collaboration

DataArt, the global technology consultancy that designs, develops and supports unique software solutions, today announced it has joined the Hotel Electronic Distribution Network Association (HEDNA).

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Comfort Hotel Brand Successfully Opens More Than One Hotel Per Week in 2017

A proven leader in the upper midscale lodging segment, the iconic Comfort Hotel brand finished 2017 by opening 58 hotels and increasing the pipeline to nearly 300, one of the largest in its history. Franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, the new Comfort hotels reflect the brand's transformation and new design, which includes a refreshed, modern look and feel.

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Hilton Opens 650 New Work-From-Home Reservation Sales Positions

Hilton (NYSE: HLT) today announced the hiring initiative for its remote career program with the creation of 650 new part-time work-from-home reservation sales positions, offering flexible work opportunities across the United States.

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SiteMinder partnership showcases authentic Italian experiences for travellers

The global hotel industry's leading cloud platform, SiteMinder, has partnered with one of Italy's longest-standing hotel booking providers and consultancies, Charming Italy, to provide travellers \"a truly authentic Italian experience\".

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Susanne Auinger of DB Systel GmbH, a Subsidiary of Deutsche Bahn AG, Elected as Chairperson of OpenTravel

Travel association OpenTravel Alliance (OpenTravel) recently elected Susanne Auinger, senior advisor of partner management at DB Systel GmbH, a subsidiary of Deutsche Bahn AG, as chairperson for its board of directors. Auinger most recently served as vice chair on the OpenTravel board.

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A frequent traveller asks every hotel he stays in for a unique drawing of Godzilla' upon arrival | businessinsider.nl

It's no secret that there are tricks and tips frequent travellers should use to try and snag a cheap flight and there are plenty of ways to enhance your hotel experience, too. For most people, this involves trying to get a bigger, better room or perhaps a bottle of champagne but one man has made a habit out of asking for something a bit more unusual. Patrick Feary, communications strategist at Hotelchamp a hotel startup which helps hotels personalise their guests' stays travels all over the world for work. However, instead of asking for luxury perks, he asks for one specific (yet optional) thing from every hotel he stays at a unique drawing of Godzilla to be in his room upon arrival. He's made the request to roughly 20 hotels so far and three have obliged.

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AHF 2018 and challenges of Human Resources

Adria Hotel Forum (AHF) is a leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by regional and international hotel industry experts.

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EyeforTravel have an attendee list for the data travel elite that they think you need to see!

In a recent Forbes study titled, Data Driven and Digitally Savvy: The Rise of the New Marketing Organization, there were some key findings: The travel industry is a clear leader in achieving competitive advantage through data-driven marketing. Sixty-seven percent of travel executives say they have done so in customer engagement/loyalty, 56% in new customers and 59% in customer satisfaction.

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Softscribe Inc. Lists Top 5 Press Releases in 2017

Softscribe Inc., a leading hotel tech PR agency, announced its top 5 press releases from 2017 that address hoteliers' operational challenges. Ranking is based on the number of reads and press release-generated clicks backs to clients' websites.

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Marcus Hotels & Resorts to Curate New Hotel Concept Celebrating the Arts

Evoking the passion, power and purpose of Milwaukee's flourishing arts scene, Marcus Hotels & Resorts announced today that it is reinventing the 221-room InterContinental Milwaukee into a creatively bold independent arts hotel. Daring to blend impeccable hospitality with curated exhibits, contemporary installations and engrossing live performances, Milwaukee will soon be home to one of the country's most immersive and inviting arts hotel experiences.

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The Belvedere Hotel Trusts IDeaS' Advanced Technology to Optimize Revenue Strategy, Increase ADR

Step into the 1920s at this art-deco styled, independent property in New York City The Belvedere Hotel. This non-traditional boutique hotel, accommodating an impressive 355 guestrooms, is within a block and a half of Times Square, yet offers guests a quiet residential feel. The Belvedere sought to upgrade its revenue strategy solution in order to keep up with their fast-paced competitive market.

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Top 10 Global Consumer Trends for 2018

With a stronger global economy, in 2018 consumer expenditure is expected to grow at its strongest rate since 2011. However, shifting consumer attitudes and behaviours will continue to cause disruption for businesses.

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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

TrustYou begins the new year with a significant upgrade, releasing an integrated guest feedback platform and exciting review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay reviews with Surveys and Analytics.

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YOTEL Launches YOTELPAD - A Smarter Way of Living

Five new YOTELPAD deals mark YOTEL's arrival in the extended stay segment reinforcing the brand's ability to optimise space through clever design and smart technology.

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Mobile services in the hotel business

Very few people can imagine their daily life without digital gadgets, which have already turned into the best friends and have become absolutely irreplaceable. People are used to comfort and expect to find it wherever they are. That is why hotels and hostels try to keep up with modern Internet technologies and meet the needs of their guests. Mobile services - that's what is relevant for the hotel business as never before.

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6 of the Most Luxurious Ryokans in Japan | vogue.com

If you feel like you need to disconnect and recalibrateand have a few days to do itthen look into booking a couple of nights at a Japanese ryokan. These traditional inns date back to the 8th century A.D., and many of the earliest ones were located along the Tokaido route, which connected current-day Tokyo and Kyoto, and provided respite for nomadic samurai and traders. Now, however, they are a preferred lodging option for locals and tourists alike. These accommodations are characterized by tatami mat flooring, low wooden tables, shoji screens, futon bedding, and yukata robes. But the real perks of staying at a ryokan are the impeccable hospitality (omotenashi), multicourse kaiseki dinner (and ensuing breakfast spread) that's typically built into room rates, and, not always but usually, access to a nearby or on-site onsen (hot spring). These bathing facilities are usually communal, separated by gender, and, quite honestly, not for the modest. For those who aren't easily abashed, they're incredibly soothing and restorative.

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SALTO Hospitality website redesign spotlights lement Fusion

The new SALTO Hospitality website emphasizes the theme \"a hotel experience you need to discover\" and offers innovative additions for introducing SALTO Hospitality solutions for guest room doors, guest services door access and back-of-house. Above all, the new website relays SALTO Hospitality's dedication to improving the guest experience, hotel management, design, security and reliability.

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Spanish hotel market: SiteMinder analysis finds online hotel bookings have doubled in five years

A country analysis by the global hotel industry's leading cloud platform, SiteMinder, has revealed online hotel bookings in Spain have virtually doubled over the past five years. The finding is based on data from Euromonitor International, which reports that hotels in the world's most tourist-ready economy earned 7.3 billion from bookings made through the Internet in 2017 or, 98 percent more than the 3.7 billion registered from Internet-based hotel bookings in 2012.

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The travel trends set to shape 2018, according to Oaks Hotels & Resorts

As we kick off 2018, leading accommodation provider Oaks Hotels & Resorts is looking towards the year ahead, and with a bevy of travel trends set to prevail and influence travel plans, the calendar is shaping up to be a busy one for Aussie travellers.From savvy executives extending corporate trips, to young travellers yearning for the unknown, and cross-generational families seeking fully fitted out accommodation, the next 12 months will see an upswing of trends emerge across a broad spectrum of markets, according to the hotelier. Having swelled in popularity in recent times, Oaks Hotels & Resorts is anticipating that 2018 will be the year that bleisure travel booms. Aptly named, bleisure travellers are business executives who are ditching the traditional rule of mixing work with pleasure by extending their business trips in order to explore their host destinations, squeeze in some down time, and achieve the ever-elusive and highly sought after work-life balance.Oaks Hotels & Resorts' Director of Marketing and Brand Loyalty, Mrs Kira Klein, commented, \"Our central, city properties located in Brisbane, Sydney, Melbourne, Adelaide and even regional Queensland, are seeing a number of business delegates lengthen their stays to enjoy the local sights and experiences. We're also seeing many companies supporting this movement by encouraging their employees to maximise their time away, bookending their work commitments with a few days of R&R.\"While Oaks Hotels & Resorts' CBD locations will continue to appeal to corporate travellers and holidaymakers seeking mini city getaways, the younger generations are set to take a slightly different course with their travel plans come the New Year, opting for destinations that are more off-the-beaten-track.This year saw an upsurge of millennials traveling to holiday-spots based on their \"Instagrammability\", but Oaks Hotels & Resorts is predicting that 2018 will see quite the contrary, with more young people increasingly yearning for

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Digital Transformation in Hospitality: A Guide for Luxury Hotels | luxe.digital

The high-end hospitality industry continues to grow exponentially, with an estimated US$528B of direct spending on worldwide hotel reservations in 2017, and is projected to grow by over 50% by 2026. Digital brings scalable means at very low cost to all players, accelerating the industry shifts between OTAs and hotel groups, but also between the winners and the losers of the digital transformation.

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The Residence By Cenizaro Joins Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world'slargest alliance of independent hotel brands and operator of the award-winning, multibrandloyalty programme, DISCOVERY, today announced that The Residence by Cenizarohas joined its portfolio of distinct brands, adding a collection of luxury resorts to GHA'snetwork of more than 35 independent brands and over 500 hotels.Owned and managed by Cenizaro Hotels and Resorts, The Residence by Cenizaro presentsa portfolio of independent properties in some of the world's most desirable locations,including Tunis, Mauritius, Zanzibar and the Maldives. Each property in the family reflects adistinctive, individual personality and sense of place, and they all embody the legendaryhallmarks of excellence the world has come to know: attention to detail and intuitive,personal and discreet customer service. The resorts of The Residence by Cenizaro will alsobecome part of Ultratravel Collection, the most luxurious and iconic hotels in the DISCOVERYloyalty programme.Chris Hartley, GHA's CEO, is thrilled to welcome another unique brand to the alliance: \"Wereally do have a rich collection of brands to rival any that the global majors have to offer,and The Residence by Cenizaro adds to the wealth of choice that we offer our DISCOVERYmembers.\"Gary Xie, the company's Executive Director, comments: \"We are delighted to be part of aworldwide alliance, which will enable us to reach a global audience of luxury travellersthrough DISCOVERY's 11 million members. We are looking forward to welcoming DISCOVERYcustomers to our amazing properties.\"The Residence by Cenizaro is due to open its first south-east Asian property in Bintan,Indonesia in early 2018. GHA's other recent additions also include Monarch Beach Resort, anaward-winning property in California.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Houston 2018

Back by popular demand, international nonprofit Hospitality Financial and Technology Professionals (HFTP) is proud to host its innovation pitch competition, Entrepreneur 20X (E20X), at the world's largest hospitality technology exposition in 2018. HFTP is currently accepting applications online from hospitality startups who wish to compete in E20X at HITEC Houston this June. Past applicants and winners are welcome to re-apply as long as they are still considered Series A or a startup.

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Hotel Internet Services Announces FlixFling Partnership. Will Power BeyondTV Movie Service In Hotel Locations Nationwide

Las Vegas, NV January 11, 2018 Hotel Internet Services (HIS), a leading full-service provider of Internet services and TV solutions for the hospitality industry, has announced that Philadelphia-based OTT streaming company FlixFling will power its proprietary BeyondTV movie service in numerous locations nationwide. The service will be available to hundreds of thousands of guests in numerous hotels at the click of a TV remote.

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New Guest Service Gold Tourism Teaches Service Delivery Skills for Destinations

The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time.

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Zleep Hotels builds foundation for growth

For Zleep Hotels, 2017 was the year in which it truly positioned itself as a central actor in the Nordic hotel market. New highly profiled professionals have become part of the growing organization, new technologies have been developed and implemented, and the number of confirmed hotels has exploded.

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Lake Lawn Resort Selects Solution Suite from Rainmaker to Increase Profitability and Outperform the Competition

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that Lake Lawn Resort in Delavan, Wis., has selected a comprehensive solution suite, including guestrev, grouprev, revcaster and revintel, to optimize hotel revenue and drive competitive advantage at the 271-room property. The agreement expands Rainmaker's footprint in the upscale hotel and resort market.

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Choice Hotels Teams Up with delivery.com to Offer Delivery Services to Hotel Guests

Choice Hotels is making life on the road a little easier and even more rewarding for its loyalty rewards members. Through a new program with delivery.com, an on-demand marketplace with over 12,000 businesses, hotel guests can now enjoy the added convenience of delivery services from local restaurants directly to their hotel location, including nearly 1,000 Choice Hotels properties across the country and growingwhile also earning Choice Privileges loyalty points. On-demand delivery from wine and spirits shops, grocery stores, and even laundry and dry cleaning is coming soon.

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It All Starts with Strategy at HSMAI's Digital Marketing Strategy Conference

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce that the 2018 HSMAI Digital Marketing Strategy Conference will take place February 21 at the New York Marriott Marquis. Focusing on strategy and innovative solutions, the event will bring together senior leaders in hotel marketing and their partners for thought-provoking conversations, presentations with practical applications, and the latest tools and insights to drive revenue and engage guests. HSMAI's 2018 Digital Marketing Strategy Conference will be held the day after the HSMAI Adrian Awards Gala.

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How a Small Guest Services Team Delivers Five-Star Service

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team.

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Does loyalty matter any more in travel?

It's expensive business to find a customer and win their booking in travel as multi-channel marketing and technology costs rise. Therefore, travel brands are taking loyalty extremely seriously as a key way of improving profitability, but are they succeeding and at what cost?

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Rightsify Creates a New Way for Hotels to Enhance the Guest Experience With Rightsify FM

Rightsify has today launched their Rightsify FM service to hotels and resorts globally. With Rightsify FM, hotels get custom designed music playlists that match their brand and every zone of their property, along with an online radio station and branded mobile music streaming application.

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La Cala Spa predicts 'man' as a rising trend for treatments and relaxation in 2018

Today, women are still leading the market demand for relaxation treatments and body care. However, the market anticipates new trends according to which men will be the emerging and most profitable customer of 2018. La Cala Spa is aware of this trend, and understands that the male audience do enjoy the many advantages of spas. With that in mind, in just six months, it has increased its health and beauty customers by 25%, a rise that makes it one of the leading facilities in Spain. The Spa center is located on the Costa del Sol, within a golf resort. It is the sixth best in Spain, accordin g to Leading Courses, and is among the 60 most valued golf resort in the world.The approach taken by the new La Cala Spa director, Pablo Sotoca, has been to change all the treatment protocols so that \"the treatments look gender neutral, rather than specific and depending on whether you are a man or a woman\". He stresses that \"our customers must feel safe, leaving the details to the professionals\".

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How secure is your hotel's mobile room key? | kshb.com

By the time you get to your hotel, you've waited at the airport, on the plane and in transit. Checking into your room may also mean a wait but not if your hotel offers mobile check-in and a digital room key. Some hotels offer these features through their mobile apps, allowing guests to bypass the front desk and head straight to their room without the wait. The room door opens with the mobile key when the phone touches the lock on the door. Mobile keys are convenient time-savers, but as a new technology, they may not be without vulnerabilities. The security of the mobile key feature depends on the measures that hotels or mobile key providers have in place to protect their electronic key system.

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IDeaS Revenue Solutions and Springer-Miller Systems Expand Strategic Partnership

Through an integration announced from IDeaS Revenue Solutions and Springer-Miller Systems, hotels and resorts will now be able to analytically optimize room type pricing utilizing the transaction-level data provided by Springer-Miller's SMS|Host Property Management System to inform IDeaS G3 Revenue Management System (IDeaS G3 RMS).

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5 tips for an award-winning guest experience from 2017's BoHo Award winners

If you're looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who have won awards thanks to the fantastic experiences that they provide their guests?

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Hard Rock Hotels Inspires Guests to Play Hard and Purify Harder through Rock Om Yoga Program

Encouraging guests to play hard and purify harder, Hard Rock Hotels is expanding its Sound Body wellness program with the launch of Rock Om, an in-room yoga experience, energizing the body and soul through the power of music. Working in collaboration with Manduka, the world's most respected yoga equipment and apparel brand endorsed by 4,000 yoga studios, teachers and practitioners worldwide, Rock Omprovides guests with top-of-the-line yoga equipment to utilize during their stay. Rock Om also offers guests a Hard Rock spin on in-room yoga classes, combining original tracks by DJ Drez fused with his wife, yogi Marti Nikko's, dynamic instruction on the easily-accessible Video On-Demand television channel.

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Will Blockchain Be Hospitable to the Travel and Hospitality Industry? | strategiccoin.com

In 2016, the global hotel industry generated a staggering $550 billion dollars in revenue. Of this, $199.3 billion came from the US alone, with 88% of American customers preferring to make their reservation online, and 72% preferring to use an online travel agency instead of directly booking with their hotel of choice.

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Futuristic hotel features space and energy-efficient pods | dailyplanet.climate-kic.org

Studio X's Tetra Hotel design is comprised of energy-efficient timber pods, and cuts an otherworldly silhouette among natural surroundings. The Tetra Hotel is based off of the award-winning Tetra Shed by David Ajasa-Adekunle. The shed was originally conceived in 2011 as an office unit. Now, the modular pyramid-shaped design has been extrapolated to a clustered and connected set.

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What mobile strategies are succeeding?

Apps, mobile advertising, messaging, location tracking, mobile sites, QR codes the proliferation of mobile technology can seem bewildering. So, in order to find out what strategies are succeeding and how brands should be reaching travellers we are conducting a major mobile survey.

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It All Starts with Strategy at HSMAI’s Digital Marketing Strategy Conference

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Hilton Honors Delivers Even More to Its Members in 2018 with Industry-Leading Earn Rates and New Benefits

Delivering on its continued commitment to give guests more of what matters, Hilton announced updates to its guest loyalty program, Hilton Honors, making it even easier for members to earn Points and unlock rewards. Starting in April, the more than 70 million members of Hilton Honors will enjoy new perks, including the highest elite point earning potential in the industry, the option to rollover nights and the opportunity to gift status.

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Eyefortravel San Francisco: Know Your Customer Better than Your Competitor

The EyeforTravel San Francisco Summit is back in 2018, guns blazing. Join some of travel's most inspiring and innovative brands coming together to learn, network and pioneer change in the industry.

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Hotel Technology & Marketing Trends 2018!

2018 for the hoteliers will a be time of tests, changes and new opportunities. It is good to conduct new opening based on knowledge about upcoming trends. We hope that Trends 2018, a publication created by practicioners for practioners, will contribute to the increase in your bookings.

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HSMAI Announces Robust Calendar of 2018 Events

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its full schedule of events for 2018. The events to be offered to hotel professionals and their partners through HSMAI Americas in 2018 will feature educational opportunities such as conferences and roundtables in addition to multifaceted-events recognizing noteworthy achievements in sales, marketing, and revenue optimization within the hospitality industry.

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Millennials when booking holidays think of instagram photos above all other factors | independent.co.uk

The number one thing that millennials look for when they're booking holidays isn't cheap booze, interesting activities or cultural experiences. According to travel site Expedia, the biggest priority for young people travelling abroad is how Instagrammable their destination is. The research, which analysed what inspires millennials and Gen X to travel, found those aged 18-34 research just how good a location will look on their Instagram feed before clicking book, with two thirds saying the Instagrammability of a location is the most important factor when booking.

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By stressing quantity over quality, travel industry has sparked a backlash | business-standard.com

Travel is a major global industry, but in 2017 it attracted unprecedented resentment and retaliation towards tourists. A growing global backlash against tourism extended from tropical rain forests to urban destinations like Rio de Janeiro and Venice.

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Google is making it harder for travelers to find the best prices, the Wall Street Journal charges | businessinsider.com

Google is using its dominance of the search market to limit competition in the online travel business for its benefit and that of some major hotel chains it's teamed up with, the Wall Street Journal charges in a new editorial. The online search giant, together with the hotel chains, is limiting the ability of online travel agencies (OTAs) to use keywords to advertise hotel rooms, according to the editorial. Meanwhile, Google's own travel service, which features listings from OTAs, takes a big cut out of the commissions they earn, the Journal reported.

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New Year, New Travel Priorities. Study Says: Experiences Win Over Possessions [Infographic]

Today Expedia.com released the results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults from Generation Z (age 18-22) to Baby Boomers (age 55-65).1 Results illustrate that people are shifting away from a society of stuff (products like clothes, electronics, jewelry), to a society of experiences, and are specifically saving for travel.

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HSMAI Announces Robust Calendar of 2018 Events

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its full schedule of events for 2018. The events to be offered to hotel professionals and their partners through HSMAI Americas in 2018 will feature educational opportunities such as conferences and roundtables in addition to multifaceted-events recognizing noteworthy achievements in sales, marketing, and revenue optimization within the hospitality industry.

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Interstate Hotels & Resorts Embraces Vegetarian & Vegan Trends With New Food And Beverage Promotion

ARLINGTON, Va. -- Interstate Hotels & Resorts the leading global hotel management company announces the launch of its Vegetarian & Vegan culinary promotion for its managed hotels. This on-trend, innovative promotion meets the needs of today's travelers for healthier eating through plant-based diets, incorporating high quality vegetarian and vegan lunch and dinner entrees in restaurants and banquets across its full-service hotels. Interstate created 27 new enticing vegetarian and vegan menu items for this promotion, which launched on January 1st.

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HFTP Releases Sample Hospitality Job Descriptions for Industry Professionals' Use

Discover example job description templates produced by international nonprofit Hospitality Financial and Technology Professionals (HFTP) and the HFTP Americas Research Center. The organizations compiled information into standardized descriptions for accounting and IT positions in the lodging industry, as well as descriptions for accounting positions in clubs. Available now via the HFTP website as well as its hospitality-specific search engine, PineappleSearch.com.

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AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor scores.

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What's missing from your hotel room | usatoday.com

If you've stayed in a hotel recently, you've probably noticed something missing from your room. For me, it was bathroom doors. \"Not all hotel rooms are created equal,\" says Sara Fahy, a vice president at Resonance, a company that advises resort and real estate developers. In fact, hotel amenities and services are so inconsistent that she has begun to pack her own travel emergency kit.

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Top 6 Digital Transformation Trends in Hospitality and Tourism | forbes.com
In the past few months, we've been looking at digital transformation trends in different industries like healthcare, retail, finance, and media and entertainment. Today, we look at an industry that's been completely turned on its head in recent years, due to extreme digital transformation: tourism and hospitality.

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Six Senses Hotels Resorts Spas to Launch Eat With Six Senses

Pick up your forks and rejoice. Eating and holidays go hand in hand, and now guests can enjoy both without derailing their health goals thanks to fresh whole food that is nutritious and delicious.Eat With Six Senses represents another pillar of the Six Senses Integrated Wellness philosophy and approach to food and drink. It is based on the guiding principles of natural ingredients, local and sustainable, and less is more, helping guests to reconnect with food safe in the knowledge that it's good for them, and good for the world around them.

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What's ahead for hotel guests in 2018? Probably more resort fees | chicagotribune.com

Mandatory \"resort fees\" mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don't have to be an industry insider to see where this is going.

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Russia Is Planning to Build a Luxury Hotel on the International Space Station | fortune.com

Russia's space agency is adding a dose of luxury to its bid to return to the space tourism business. It wants to build five-star accommodations on the International Space Station. The plan, if successful, would help Russia compete with private companies such as SpaceX, Virgin Galactic, and Blue Origin that have their own space tourism plans.

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