News & Insights- News - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2019

April

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Red Roof Unveils Evolution of Extended Stay Brand HomeTowne Studios by Red Roof

Red Roof has unveiled the first prototype of the new build concept of its sub-brand, HomeTowne Studios by Red Roof. A company that obsessively listens to its guests, this new prototype design is based on the number one request from consumers: more functional storage in room but not at the expense of good design. The new build upgraded specifications for exterior, lobbies and rooms provide guests with everything they need for an elevated extended stay experience and provides franchisees with a cost- effective solution to drive performance. Developed as a home away from home; a comfortable, convenient and relaxing environment that marries form and functionality, the new prototype features expanded lobby space and a welcoming exterior. Extended stay properties currently make up more than a quarter of all hotel development projects in the U.S. pipeline according to Lodging Econometrics. This growth was one of the many reasons that Red Roof, the leader in the economy lodging industry, entered the market in 2018.

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Fairfield By Marriott Opens Its 1,000TH Property Worldwide With Newest Location In Denver, \"The Mile High City\"

Fairfield by Marriott announced today the opening of its 1,000th hotel location, making it the second brand in the Marriott International (NASDAQ: MAR) portfolio besides Courtyard by Marriott to reach this milestone. Fairfield has recently experienced rapid global growth in China, Japan, Mexico, Indiaand the U.S. While the debut of Fairfield by Marriott Inn & Suites Denver Tech Center North sets the milestone, the brand expects to continue its growth explosion with more than 300 hotels anticipated to open by 2021.

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Runtriz and LugLess Team Up to Eliminate Baggage Burden for Hotel Guests

Runtriz, the leading digital and guest engagement provider for hotels, and LugLess, the first cost-competitive alternative to checking bags, have partnered to enable hotel guests to ship their luggage directly to and from their hotel. The program will allow travelers to avoid the costly and inconvenient process of carrying, checking and reclaiming their bags at the airport.

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The HITEC Europe Innovations Digest

At the beginning of this month, Hospitality Net was present at HITEC Europe 2019 in Mallorca. The team visited various exhibitors to talk about their new and innovative products which were on display at the show. Here's a recap of what they have been talking about:

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Roger Hill '87 and Andrew Fay '87 named Cornell Hospitality Innovators for 2019

Roger Hill '87 and Andrew Fay '87, cofounders of the Gettys Group, have been named the 2019 Cornell Hospitality Innovators by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). Hill and Fay will receive their awards at the 11th annual Cornell Hospitality Icon and Innovator Awards gala, Tuesday, June 4, at the Pierre Hotel in New York City.

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Q&A: 100 Years On, a Look Back at the Mystery, Magic and Marketing Genius of Hilton Founder Conrad Hilton

In 1919, Conrad N. Hilton, then a 31-year-old World War I Veteran, entered the hotel business somewhat accidentally. He had traveled to Cisco, Texas during the oil boom to buy a bank, but instead purchased the 42-room Mobley Hotel when the original deal fell through. This decision forever changed the face of travel. Today, hotels all over the world proudly carry his name - as does the world-renowned Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.

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IDeaS Announces 2019 Cornell Revenue Management Scholarship Recipients

IDeaS Revenue Solutions today announced the 2019 IDeaS Cornell Management Scholarship recipients. As the leading provider of revenue management software and advisory services, IDeaS works in partnership with the Cornell University School of Hotel Administration within the Cornell SC Johnson College of Business. The scholarships present hospitality professionals with the opportunity to earn online certificates developed by senior Cornell faculty leaders.

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Hotel Revenue Leaders to Convene at HSMAI’s ROC Americas in Minneapolis

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Delta Hotels by Marriott Dallas Allen Benefits from Seamless Implementation of Signature RFID Door Locks and Superior Customer Service by ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions has announced the successful implementation of VingCard Signature RFID locks at the Delta Hotels by Marriott Dallas Allen, a newly constructed modern luxury property located in Allen, Texas. Altera Development's decision to adopt RFID-based door locks by ASSA ABLOY Global Solutions is credited not only to the company's ability to provide the highest security technology standards, but also due to its reputation for leading the industry in customer service and support.

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IDS Next Experiences Another Record-Shattering Month of Sales to End their Fiscal Year

IDS Next, the leading global provider of next-generation technology solutions for the hotel industry in emerging markets, today released their fiscal year-end sales results and celebrate a record-breaking 60 new deals signed in March 2019.

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Google Maps Adds More Hotel Search Filters

Google Maps has updated its desktop and mobile app versions to add filters for its hotel search functionality. Users can now search properties to find ones with amenities such as free Wi-Fi, a gym, and a pool, and to see if they are pet-friendly or kid-friendly and have services like free breakfast or a gym.

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St. Kitts Marriott Resort & The Royal Beach Casino Installs Aptech PVNG Enterprise Financial Accounting

PITTSBURGH - Aptech Computer Systems announced St. Kitts Marriott Resort & The Royal Beach Casino installed PVNG Enterprise Financial Accounting system to simplify back office processes and provide comprehensive reporting. The St. Kitts Marriott Resort & The Royal Beach Casino is a 389-room luxury destination on Frigate Bay featuring nine dining outlets, the Emerald Mist Spa, and many other amenities. Aptech Computer Systems is the leading provider of business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems in the hospitality industry. Click here for more on Aptech's products and services.

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Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment's Ivy Smartconcierge

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality and casino industry, today announced Lake of the Torches Resort Casino will be implementing Ivy's smartconcierge to elevate guests' experiences while streamlining hotels' operations.

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Horwath HTL Industry Report: Hau Hin Top-Tier Hotels

Hua Hin's top-tier hotel market is slowly coming out of stagnancy. Past years were disrupted by a sequence of negative incidents from a military coup, a zero-dollar tour crackdown and the passing of the late King on the back of several hotel openings. The market performance recovery in the foreseeable future will be supported by improved business and tourism sentiment, coupled with moderate supply pipeline. However, uncertainty looms over a long-term vision of the Thai Riviera and potential resurgence of new hotel developments and alternative accommodation.

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ReviewPro unveils the Guest Experience Improvement Suite

ReviewPro has launched the Guest Experience Improvement Suite, a powerful set of tools and processes to help hoteliers to more effectively address the critical area of guest experience management. By collecting guest feedback across all key touchpoints in the hotel journey, and managing them on one central dashboard, brands can now gain valuable insight into areas where operational and service improvements are needed. Finally, savvy hoteliers can take quick action to fix problemseven while the guest is still on property. Guest insights can be leveraged to elevate the hotel experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.

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Vizergy Launches New Hard Rock Cafes Site

Hard Rock International came to Vizergy Digital Marketing with a distinct branding change in mind for the next generation of their Hard Rock Cafes, which Vizergy originally launched in 2015. The Hard Rock team was eager to update their brand identity online and retain the features of the Vizergy Marketing System and Vizergy Content Management System that had served the Hard Rock Cafe team globally for several years.

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Wyndham Hotels & Resorts Debuts Multi-Million-Dollar Portfolio Marketing Campaign

Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,200 hotels globally including almost 6,400 in the U.S. alone, has launched a new integrated marketing campaign connecting its considerable portfolio of eminent brands - like Super 8 by Wyndham, Days Inn by Wyndham, La Quinta by Wyndham, and Wyndham, all of which are linked by the award-winning Wyndham Rewards loyalty program - and highlighting its multitude of accessible destinations for every travel occasion. This is the Company's first such campaign since it became a pure-play hotel franchising and hotel management company in June 2018.

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Four Seasons Hotels And Resorts Leads The Luxury Travel Evolution With Announcement Of A New Custom Private Jet

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, unveils plans for an all-new Four Seasons Private Jet that will take flight in early 2021, evoking the bygone glamour of air travel coupled with thoughtful, guest-centric design.

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Ascott Transforms Digital Ecosystem To Support Rapid Expansion As Global Lodging Portfolio Grows Over 30% Annually

CapitaLand's wholly owned lodging business unit, The Ascott Limited (Ascott), is embarking on a digital ecosystem transformation to support its fast- expanding global lodging portfolio. Ascott aims to drive revenue growth, improve operational efficiency and enhance value to its customers and business partners through a comprehensive front-to-backend systems makeover. In addition to its launch of Ascott Star Rewards, the world's first loyalty programme in the serviced residence industry to offer full flexibility to earn and redeem points, Ascott is adopting a new revenue management system as well as updating its backend global property management system to a cloud-based one.

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Swiss-Belhotel International Forms Rewarding New Frequent Flyer Partnership With Philippine Airlines

Swiss-Belhotel International, the global hospitality management chain, has formed a rewarding new partnership with Philippine Airlines that will allow members of its popular frequent flyer program, Mabuhay Miles, to earn miles when staying at Swiss-Belhotel properties worldwide.

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RCI Affiliates Recognized for Best Sustainability Practices

RCI, the global leader in vacation exchange, announced the most recent winners of the RCI Green Awards program.

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New Survey Shows Business Travelers Have Redefined The Traditional Nightcap and Prefer Indulging In More Personal Nightly Rituals Away From The Bar

A new survey released today by Cambria Hotels shows that business travelers' behaviors have changed, particularly when traveling for work. The once-iconic coalescence of drinking a nightcap has come a long way since its heyday in the \"mad men\" era of the 1960s.

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IHG Hotels & Resorts Named Official Hotel And Hotel Loyalty Partner Of The Us Open Tennis Championships

IHG Hotels & Resorts (IHG), a leader in luxury travel, and the United States Tennis Association (USTA), today announce a new partnership that names IHG as the official hotel and hotel loyalty partner for the US Open Tennis Championships. The multiyear agreement, commencing with the 2019 US Open, also includes sponsorship of the Western & Southern Open in Cincinnati, part of the US Open Series.

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Rise and Shine for Summertime Fun at Gaylord Hotels

From the east to the west coast, and several other locations in between, families can enjoy cooling off in expansive waterparks or pools, be awe-inspired by extraordinary indoor atriums, partake in a host of entertaining activities, and make summertime memories to last a lifetime during Gaylord Hotels' SummerFest celebrations presented by Aquafina. Overnight resort guests can experience unique summertime festivities from Memorial Day through Labor Day.

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Hilton, the World's First Global Hospitality Company, Celebrates 100 Years with a Dynamic Launch Into Its Next Century

Hilton, the world's first global hotel company, celebrates its milestone 100th anniversary on May 31, in the midst of the most dynamic year in the company's storied history. The hospitality brand that pioneered air-conditioned lobbies, in-room televisions, the computerized reservation system and even the pia colada now thrives in 113 countries and territories, with more than 5,600 properties and a new one opening every day.

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New Research Shows 81 Percent of Consumers Want Experience Recommendations from Their Hotels

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels.

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Martin Resorts Upgrades The Paso Robles Inn With OpenKey

Martin Resorts has selected OpenKey to provide mobile check-in, mobile key and mobile check-out at the Paso Robles Inn. The hotel's owner and manager, Martin Resorts, currently manage a collection of premier hotels along California's Central Coast. OpenKey is the industry standard for universal mobile key in hotels.

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INTELITY to Attend HITEC Minneapolis

INTELITY announced today it will exhibit at HITEC Minneapolis which will take place this June 17-20. The company, which is known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet.

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AHLEI Offers Unconscious Bias Training Suite for Employees, Managers

Welcoming all kinds of people is the heart of hospitality, so awareness of unconscious bias is necessary for hospitality operations to build a positive business reputation and retain workers.

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AHLEI Offers Unconscious Bias Training Suite for Employees, Managers

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage a business's reputation and its ability to retain workers. Add in the viral nature of social media, including customer reviews that reach thousands of people, and it's clear that unconscious bias incidents can have an enormous impact on business.

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AAHOACON 19: dormakaba Delivers Total Enterprise Solutions and Services for Architects, Designers and Developers

dormakaba, leader in access control systems with the secure Saflok and Ilco electronic door locks, will present AAHOACON attendees with an exciting new suite of total enterprise hospitality solutions and services for architects, designers, developers and property managers.

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Go Moment Receives Industry-Leading NPS

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score (NPS) reached an all-time high of +63. Go Moment's NPS survey shows a three times higher grade than the industry average for Business-to-Business (B2B) technology companies, according to NPSBenchmarks.com.

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INDUSTRY REPORT: Innovation Strategy in Practice

The Hospitality Innovation Industry Report, authored by EHL Associate Professor Dr. Carlos Martin-Rios, is based around a comprehensive model reviewing combinations of technological and non-technological innovations and analyzes how different innovation strategies contribute to generating competitive advantages for hospitality businesses.

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Centara Identifies The Technological And Social Trends That Will Shape The Hospitality Industry In The Next 10 Years

Global hospitality is at a crossroads. In the last 20 years, technology has transformed every aspect of the guest journey, from online bookings to in-room services to post-stay feedback. But as technology continues to evolve and advance, what will the hotel industry look like 10 years in the future?

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Radisson Hotel Group And PPHE Hotel Group Unveil New Park Plaza Brand Identity Following Significant Portfolio Investments

Radisson Hotel Group and PPHE Hotel Group ('PPHE'), which is Radisson Hotel Group's exclusive partner for its wholly owned Park Plaza brand in Europe, Middle East & Africa, today unveil the first phase of the rollout of a new Park Plaza brand identity.

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Leading the Way Through Hospitality: A Look at Hilton's 100 Years of Industry Firsts

When Conrad Hilton first laid eyes on the two-story, 40-room Mobley Hotel in Cisco, Texas in 1919, it looked \"like a convenient place to sleep. Nothing more,\" he wrote in his memoir, \"Be My Guest.\"

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HSMAI's Curate Event Explores AI and Innovation

Hospitality industry senior executives from sales, marketing, and revenue management disciplines convened for Curate: An HSMAI Executive Insights Forum, on March 26, 2019 at Thompson Nashville in Nashville, Tennessee. The event, exclusive to companies that are Hospitality Sales and Marketing Association International (HSMAI) organizational members, generated thought-provoking conversations on issues of interest and relevance to all hospitality industry professionals.

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Revinate and GCommerce Announce Partnership to Help Hoteliers

Revinate, the software as a service (SaaS) company that helps hotels make the most of every guest, today announced a partnership with GCommerce, a leader in hospitality digital marketing services. Together, the companies can offer their clients a complete suite of digital marketing solutions to capture guest bookings throughout the entire traveler lifecycle, from discovery to booking to return visit.

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Paradise City, Korea Uses the InvoTech Uniform Management System

InvoTech Systems Inc. announces the recent implementation of its Uniform System at the Paradise City in Korea. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Paradise City, manages the uniform inventory for 2,600 employees. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.

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IHG, Shenzhen Telecom and Huawei Test 5G Technology for Hotels

The InterContinental Shenzhen, Shenzhen Telecom and Huawei have signed a strategic cooperation agreement to create what is being dubbed as 'the world's first 5G smart hotel'.

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Brand USA announces Marriott International as official hotel sponsor of its United Stories campaign to inspire international travelers to visit the USA

Today, Brand USA, the destination-marketing organization for the United States, announces Marriott International across the United States as the official hotel sponsor for United Stories. The sponsorship will help expand the global reach of the United Stories campaign, which aims to inspire international travelers to visit the USA through visual storytelling efforts. This new United Stories collaboration also provides Marriott International, one of Brand USA's founding and diamond partners, fresh localized content and innovative ways to reach international customers.

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American Resort Development Association Honors Diamond Live Concert Series With Top Industry Award for Innovation

Diamond Resorts, a global leader in the hospitality, vacation ownership and entertainment industries, was recognized on Wednesday, April 10 by the American Resort Development Association with one of the vacation ownership industry's top awards for its groundbreaking Diamond Live Concert Series.

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Meli Hotels & Resorts Names Rituals As In-room Amenity Supplier For Spain And EMEA

Meli Hotels & Resorts has appointed lifestyle brand Rituals to supply all in-room amenities throughout its hotels in Spain and EMEA from spring 2019. Inspired by the wisdom and ancient traditions of Asian culture, Rituals offers an extensive collection of luxurious products for both the home and body.

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Green Vacations

Sustainable travel means high environmental standards, social redistribution of tourism revenues, and respect for human rights. The world needs more travellers to be sustainable and reduce their carbon footprint on the planet. Green travel starts with finding an ethically correct travel destination. To help with the travel planning and to celebrate Earth Day on April 22, WorldHotels put together six green destinations for 2019.

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Game On: Transport Yourself Into TV's Hottest Fantasy Series with Hilton's Real-Life Destinations and Drinks

The wildly popular small screen adaptation of George R. R. Martin's fantasy series will officially come to an end this spring, and the show's fanatics all over the world are in a state of denial.

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1st International Conference on Smart Tourism and Enabling Technologies

As the worldwide economy moves towards smart digital technology, a collaborative effort is underway between academics, tourism industry experts, engineers and computer scientists, who will come together May 1-3, 2019, for the 1st International Conference on Smart Tourism, Smart Cities and Enabling Technologies, referred to as The Smart Conference.

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HSMAI’s Curate Event Explores AI and Innovation

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Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience

Glen Eyrie Castle & Conference Center's parent company, The Navigators, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie's team realized its existing hotel software was not able to grow with the property's future guest engagement and centralized operational needs.

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Rainmaker Enters Q2 with High-Growth Momentum and Exciting New Advances

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization solutions reports continued growth coming out of Q1, a steady pipeline and new advances to their revenue and profit optimization suite of solutions.

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IHCL Launches A New Brand SeleQtions

The Indian Hotels Company Limited (IHCL), South Asia's largest hospitality company, today, announced the launch of a new hotel brand - \"SeleQtions\", which is a collection of named and distinctive properties.

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Quore to Showcase Hospitality's Friendlier' Housekeeping, Engineering, Work Order Automation and PM Solutions at AAHOACON

FRANKLIN, TENN. - Next week America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies will show why it's considered to be \"the friendlier solution\" at AAHOACON. The 2019 Asian American Hotel Owners Assn. Annual Convention & Trade Show, to be held April 24 to 27 at the San Diego Convention Center, attracts hoteliers looking to maximize their business potential through best practices, services and technology. Quore is helping AAHOA members meet this goal by implementing solutions that are easy to use, boost customer satisfaction and provide a quick return on investment. Visit Quore in Booth 1826 at AAHOACON.

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Infor Continues to Support Canadian Tourism Industry

Infor, a leading provider of industry-specific cloud applications, today announced its continued momentum and support of the Canadian Tourism Industry. Hotel Alma, an Infor customer since 2009, decided to upgrade to cloud-based Infor HMS to automate functions across its Hospitality Operation.

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RCI Wins Five Awards at ARDA Timeshare Industry Conference

RCI, the global leader in vacation exchange as part of Wyndham Destinations (NYSE:WYND), won five awards at the 2019 American Resort Development Association (ARDA) World Conference.

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Hilton Grand Vacations wins 12 ARDA Awards at annual conference

Hilton Grand Vacations Inc. (NYSE:HGV) was honored with 12 awards at the annual American Resort Development Association (ARDA) conference in Orlando on April 10. In addition, HGV attained a company record with 50 team members, departments and projects selected as award finalists.

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Google Maps Is Ready to Transform the World of Superapps: A Skift Deep Dive

If you live in the West and parts of Asia and Africa, you take the Google Maps app everywhere you go, stuffed in a pocket or clutched in a hand. And its utility is indeed on the mark: Need to navigate to work or somewhere else in a car or train or on foot? Just whip out the Google Maps app, and let it transport you from Point A to B and C.

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Marriott Hotels and TED Expand Guest Experiences with Vancouver Conference Livestream, Masterclass and Intimate TED Fellows Salons in Third Year of Partnership

Entering its third year of collaborations with TED, Marriott Hotels today announced new program extensions to further its impact on creative thinking worldwide. This year, for the first time, Marriott Hotels will livestream talks from the TED2019 conference to 12 properties around the world for an exclusive viewing for guests. The flagship hotel brand will also introduce a first-of-its kind TED Masterclass through Marriott Bonvoy Moments, a program which provides travelers new money-can't-buy experiences around the world. Both the livestream and Masterclass will be in addition to a calendar of exclusive TED Fellows Salons in 5 cities, inspiring new perspectives for guests worldwide.

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HotelTonight and Airbnb Finalize Acquisition

HotelTonight and Airbnb announced today that the acquisition bringing the two companies together has closed. The acquisition comes as HotelTonight continues to grow and interest in the company accelerates: in the first quarter of 2019, the number of room nights booked via HotelTonight increased more than 41 percent, year-over-year.

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Excellence Group Luxury Hotels & Resorts Rebrands As The Excellence Collection

With a mission to exceed guests' highest expectations in every aspect possible, Excellence Group Luxury Hotels and Resorts has become the Caribbean's most trusted name in all-inclusive luxury travel. The family-owned and -operated group, which owns and manages five-star, award-winning resorts in Mexico, the Dominican Republic, and Jamaica, will continue to deliver stunning properties and unmatched service as it enters its next chapter with The Excellence Collection.

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How Expedia is using deep learning to improve the hotel booking process

Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer.

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Yext Study: 85% Of Food and Hospitality Brands Say They Have Improvements To Make In Reputation Management

Yext, Inc. (NYSE: Yext), the leader in digital knowledge management (DKM), announced new research on the digital maturity of the food and hospitality sector as part of its Brand Control in the Age of AI study conducted in partnership with Vanson Bourne, an independent research group. Brand Control in the Age of AI surveyed 400 marketing decision-makers from organizations across the United States, including 100 food and hospitality marketers. As customers interact with and review brands across a growing number of third-party sites, reputation management is the key area of focus for this group, with 66% planning to focus on \"collecting customer feedback\" and 51% planning to enhance their ability to monitor and respond to online reviews.

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How Airlines Decide What You'll Eat and Drink On Board

For almost a decade, the Germany-based company SkyTender has promised airlines they can revolutionize how they serve drinks by dropping canned sodas and watery coffee and adding special trolleys that dispense fountain-style sodas and specialty coffees, such as cappuccinos and espressos.

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Let's Get Visual: How Search Is Changing [Infographic]

It's the perfect digital storm. Over the past few years, technologies such as smartphone cameras, image recognition software, and machine learning tools have all rapidly improved at the same time, leading to the emergence of something truly transformative: visual search.

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United States Embassy to Launch New Liaison Office in Myanmar within Hilton Nay Pyi Taw

Hilton (NYSE: HLT), together with the United States Embassy, jointly held a groundbreaking ceremony for the Embassy's U.S. liaison office in the capital city of Myanmar today. The groundbreaking ceremony took place in the presence of Ambassador Scot Marciel and Union Minister U Kyaw Tin, Union Minister for International Cooperation, Myanmar. When it completes in 2020, the U.S. liaison office will be housed within Hilton Nay Pyi Taw, which represented Hilton's entry into Myanmar when it opened in 2014.

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Choice Hotels Wins Prestigious Technology Visionary Award

Building on its eight decades of innovation, Choice Hotels International, Inc. (NYSE: CHH) was named a Hotel Visionary Award winner by Hospitality Technology in the Enterprise Innovator category for the creation of choiceEDGE, a proprietary, cloud-based global reservation system (GRS) and distribution platform. The award, which honors hotels that deliver enterprise solutions, was presented to Choice yesterday at HT-NEXT 2019 in New Orleans. HT-NEXT is produced by Hospitality Technology and Hospitality Technology Next Generation.

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Scandic Climbs In The Sustainable Brand Index Ranked Higher In All Countries

The results of this year's Sustainable Brand Index have now been announced and Scandic has continued to climb closer to the top in all countries in the Nordic region. In Sweden, it was the number one hotel for the ninth year in a row, ranking 18 out of 355 brands. Scandic's performance is based on consumers' assessments of how the company is working to achieve the UN's Sustainable Development Goals as well as its sustainability initiatives in 2018.

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Moxy Hotels Launches First-Of-Its-Kind A.S.M.R. Bedtime Story Videos Exclusively For Guests Of The New Moxy NYC Chelsea

On the heels of Midtown Manhattan's boldest new hotel opening, Moxy NYC Chelsea, Marriott International's experiential Moxy Hotels announced today the launch of A.S.M.R. Bedtime Stories, which will be available exclusively in-room at Moxy Chelsea for one month beginning April 15th. Known as an alternative to guided meditation and a drug-free mental massage, Autonomous Sensory Meridian Response (A.S.M.R.) is a sensory phenomenon where viewers feel pleasurable tingles from specific visual, auditory and haptic triggers.

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Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study

Alpharetta, Ga. April 11, 2019 Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests.

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SALTO's SVN-Flex innovative electronic locking technology enhances the guest experience, hotel management & more

SALTO's networked electronic locking SVN-Flex technology brings guest and staff credential updating to the ultimate point in access control: the door! This impressive new feature results in a variety of added benefits for the hospitality sector in particular by enhancing the guest experience, hotel management, security, IT and maintenance.

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Accor's Chief Brand Officer, Carlson Wagonlit's CTO, Best Western's CEO, HomeAway's MD UK and more join biggest gathering of travel execs in London this May

Senior level speakers from Ryanair, Best Western, IHG, Hyatt, Virgin Atlantic, HomeAway, KAYAK, Expedia, Booking.com, Finnair, Accor, Facebook, Ctrip, Scandic Hotels, Kempinski are gathering on May 21-22 in London for EyeforTravel's Digital Strategy Summit.

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MMGY Global Continues European Marketing Services Expansion with Addition of U.K.-Based Digital Spring

MMGY Global today announced the acquisition of London-based Digital Spring (DS), a content, media and creative solutions agency for travel and tourism brands. As a strategic addition to MMGY Global's expansion, DS will be part of the company's European integrated services brand, MMGY, working with sister U.K.-based brands Hills Balfour, Grifco and Ophir.

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eDreams Reveals New Study on the Insta-worthiness of Travel

Social media is taking an ever-increasing place in our lives and research by online travel agent eDreams.net shows it now plays a big part in our holiday habits, from picking the perfect spot to retouching the photos of our time away.

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Radisson Hotel Group Unveils The New Park Inn By Radisson Prototype Design At Its Americas Business Conference

Radisson Hotel Group today announced at its Americas Business Conference in Miami, Fla. the all new look and feel of Park Inn by Radisson. As part of the conference, the company revealed its new prototype model room for the brand. The new contemporary design targeted at the upper midscale market provides comfort while maximizing space within a compact footprint. Each room is thoughtfully constructed, while highlighting the core essential brand pillars: Connected, Positive and Contemporary. The dynamic design scheme throughout each hotel also adds an energy aimed to lift the mood of every guest from leisure to business travelers.

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Revinate Releases Fourth Annual Global Hotel Reputation Benchmark Report

SAN FRANCISCO April 10, 2019 - Revinate, the software as a service (SaaS) company that helps hoteliers make the most of every guest, today announced the findings of its 2019 Global Hotel Reputation Benchmark Report. Now in its fourth year, this industry barometer analyzed 427 million online guest reviews from 140,000 properties across 200 countries over the last two years. For the first time, there are signs that guests' interest in writing online reviews is waning.

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Vizergy Showcases AI Enhancement to TargetingHub Product

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to enhance their platform to drive hotel revenue and profit and stay competitive in an ever-changing digital marketplace.

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New SiteMinder Study Reveals Economic Turmoil Is Not Holding Latin Americans Back From Traveling

Latin Americans still plan to travel this year, even if only domestically to compensate for the socioeconomic turmoil across the Latin American region, a new study has revealed. El Turismo Nacional - La Tendencia Ms Fuerte en Los Pases de Latinoamerica en 2019 launched this week by SiteMinder, the global hotel industry's leading guest acquisition platform, surveyed more than a thousand travelers from Mexico, Colombia, Argentina, Chile and Peru who say they continue to allocate part of their savings to travel in spite of increased costs within the region.

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AHIC 2019 kicks off with Day of Disruption' in Ras Al Khaimah

The Arabian Hotel Investment Conference 2019 (AHIC), currently underway at the AHIC Village at the Al Hamra International Exhibition & Conference Centre in Ras Al Khaimah, opened with a 'Day of Disruption' and 'GRIF at AHIC', with expert speakers addressing the potential impact of a variety of external influences on the hospitality industry, in particular, the unparalleled digital landscape.

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The Registry Collection Program Expands Vacation Exchange Network across the Globe with New Affiliations

The Registry Collection program, the world's largest luxury vacation exchange program, has added 21 new resorts to its collection in the past year, bringing the total number of affiliated resorts to 243. Spanning five continents, these newly affiliated resorts offer luxurious accommodations and unparalleled experiences around the globe.

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JW Marriott Announces Highly Curated 'Gather by JW' Marriott Bonvoy Moments For The Ultimate Foodie Experiences

Following the highly anticipated announcement of Gather by JW - the brand's immersive epicurean and mindful experience this September - JW Marriott today unveiled 'Gather by JW' Marriott Bonvoy Moments exclusive for members. These bookable packages, available to bid on now through May 1, will allow Marriott Bonvoy members the opportunity to indulge their inner foodie through thoughtfully curated and unforgettable experiences, including Masterclasses, with top names in the culinary world.

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The Hotel Yearbook publishes two special editions on trends in the hospitality sector: Technology and Digital Marketing

On 10 April, The Hotel Yearbook is launching two specially focused publications. For the sixth year in a row, The Hotel Yearbook is publishing its annual look at key trends in technology in the hotel sector, and for the third time, it is also publishing an in-depth review of developments in digital marketing. Both of these e-publications feature editorial contributions from a wide range of experienced and internationally respected senior executives, consultants and academics.

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My Place Hotels Named Title Sponsor of 360 Knoxville Nationals

My Place Hotels is extremely pleased to announce the major partnership between the Des Moines area hotels and Knoxville Raceway, known as the Sprint Car Capital of the World. As the Official Hotel Partner of the 360 Knoxville Nationals, the nearby locations will connect with countless race fans who travel from around the world to attend weekly races and special events held at the world-famous race track from April to September.

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The Mercantile Hotel Celebrates Suite' Grand Reopening in New Orleans

Gulf Breeze, Fla. April 9, 2019 Innisfree Hotels, a hotel management, development and marketing company, has put the finishing touches on their renovation of The Mercantile Hotel in New Orleans' Arts/Warehouse District. The renovations transformed the lobby, adding a spacious craft cocktail bar, rotating art gallery, inviting social area for networking and relaxing, updated business center and a gift shop. Additionally, the unique, all-suites boutique Hotel has added new pops of color and updated touch points throughout the rooms while maintaining its historic charm.

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YOTEL Makes INTELITY a Brand Standard

INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations.

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Hapi Announces Availability of Hapi Connect on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, today announced that it has launched Hapi Connect on Salesforce AppExchange. Built on the Salesforce Platform, Hapi Connect is now available on AppExchange.

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Quore is Driving Hotel Employee Engagement

Franklin, Tenn. - Hospitality technology is playing an important role in guest engagement today, but it's critical that hotel companies don't overlook the importance of providing robust tools to engage employees as well. Findings from \"The New Digital Workplace Divide\" show that technology has a vast impact on workplace positivity and retention. The study revealed that: \"Workers are looking for agile, modern solutions that support their need to work in different locations or when on the move. Failure to provide mobility-fueled productivity has big consequences for employee satisfaction and motivation - which are driving factors in productivity.\"

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Events DC Helps Visitors Find Their Way with Volara-powered Amazon Alexa

New York Through a strategic partnership between Events DC, the official convention and sports authority for the District of Columbia, and Volara, the voice hub for the hospitality industry, visitors to the Walter E. Washington Convention Center are finding their way around the facility and hosted events easier than ever before. The new voice-based wayfinding solution atop Amazon Alexa is powered by Volara's market-leading enterprise-grade conversation management technology. Inside the 2.3 million-square-foot building sits wayfinding kiosks that host the voice assistant. Visitors are encouraged to ask Alexa about happenings within the convention center and ask where to find meeting spaces, food-and-beverage outlets, the closest shoe shine, the business center and more. More than 50 kiosks featuring the Volara-powered solution on Amazon Alexa will greet visitors, and voice commands will extend outside the facility to local businesses, services and attractions.

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Upscale Meets Academia: Stimulating Discussions \"On Tap\" at Select Cambria Hotels Across the Country

Cambria Hotels is helping experience-hungry people maximize their time through a collaboration with Profs and Pints. Already known for offering local beers at its hotels, Cambria is building on their hallmark craft beer program and appealing public spaces by hosting a series of compelling talks - ranging from local history to emerging trends and more - at select locations across the country.

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Booking.com Uncovers That When It Comes to Hosting, It's All About Striking the Perfect Balance

Global travel leader Booking.com has revealed the driving factors behind Canadian travellers' appetite to stay in different types of unique accommodations, and the fine balance an accommodation host, manager or owner must strike to get that personal touch just right for guests.

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RCI Celebrates 45 Years of Providing Unforgettable Vacations

RCI, the world's largest timeshare vacation exchange network, is celebrating 45 years of delivering unmatched vacation memories that last a lifetime. The company has been revolutionizing the vacation ownership experience since 1974, offering its members the flexibility to exchange their vacation ownership for time at different resorts around the world.

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Horwath HTL Industry Report: Melbourne, Australia

Over the last 10 years the Melbourne hotel market has recorded solid performance levels with occupancy consistently in the 80s and with ADR recording moderate increases year-on-year. The market has a reputation of having been able to overcome supply growth in the past through its strong year-round events calendar and it is with this in mind the industry is confident that the current burst of hotel supply additions will be able to be successfully absorbed without causing any major stress to the market.

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TeamSupport Reports Strong Performance; Continues Momentum into 2019

TeamSupport, the industry's top business to business (B2B) customer support software solution, today shared information about its 2018 performance and growth initiatives as the company continues building strong momentum into 2019.

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IHG celebrates the opening of the 100th Holiday Inn Open Lobby in Europe

IHG(InterContinental Hotels Group), one of the world's leading hotel companies, today announced a milestone for the Holiday Inn brand, with the opening of the 100th 'Open Lobby' as part of roll-out of the Europe wide concept.

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Hockey Legends Doug Gilmour and Guy Carbonneau Face Off in the Holiday Inn Express READIEST Breakfast Challenge Canada

The Holiday Inn Express brand, part of IHG Hotels & Resorts (IHG), knows that whether its guests are hockey players, sports analysts or super fans, a hot and fresh breakfast is the key to fueling up before a big game. To celebrate the rollout of the new Express Start Breakfast bar in Canada, the brand challenged two Canadian champions and hockey-rivalsDoug Gilmour and Guy Carbonneauto create the ultimate breakfast creation in the READIEST Breakfast Challenge Canada. Hockey analyst and former player Mike Johnson acted as referee and sampled the competing creations from the judge's stand.

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Hotel Technology News Debuts Weekly Dispatch Newsletter

Hotel Technology News, the hospitality industry's premier source of information and insights related to technology innovation at the world's leading hotels and resorts, this week launched its \"Weekly Dispatch\" email newsletter.

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Crave Interactive Lands Investment to Accelerate Global Expansion and Roll Out Game-Changing Hotel Digital Directory Rental Model

Crave Interactive, the world-leading developer of cloud-based digital guest service solutions for hotels, today announced a major investment by True Corporation, Thailand's leading telecommunications provider.

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Interact with the Industry's Only Purpose-Built Virtual Assistant and Voice-activated Technology Solution at The Mercantile Hotel New Orleans

Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, invites you to come and interact with their virtual assistant at The Mercantile Hotel New Orleans. The historic property, located within walking distance of both the city's famed French Quarter and the HT-NEXT event, partners with Angie Hospitality to equip its lobby and all 90 luxury guest suites with Angie's patented voice control and touch screen device. Stop in the Mercantile lobby anytime on April 8-11 to interact with an Angie device in a live site and learn more about Angie's latest innovations.

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Have Phone, Will Travel: One-Third of Latin American Gen Z and Millennial Travelers Use A Mobile Device Throughout the Entire Travel Shopping Journey

New Latin American generational data released today by Expedia Group Media Solutions, the advertising organization of Expedia Group, reveals that Latin American Gen Z and Millennial travelers prioritize once-in-a-lifetime experiences, while Gen X and Baby Boomers are all about trip activities. All Latin American travelers say deals and value are important, and approximately eight in 10 have a budget in mind when planning a trip. However, activities and unique or cultural experiences outrank lowest price when travelers are making decisions.

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The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort & Spa. The resort, which sought to deliver guest engagement through a simple and intuitive automated solution, chose Go Moment's smartconcierge Ivy to complement their high-touch service, optimize guest satisfaction, as well as promote and upsell amenities.

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Google is at a crossroads with its ambitions in travel

Google - love it or hate it - plays an important part in almost every part of the travel ecosystem.

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Google Introduces Brand Filter For Hotel Search On Mobile

Google has quietly launched a new filter by brand feature for Hotel Search on mobile. Previously, users did not have this option, but now they can filter by their preferred hotel chain and its respective brands. This new feature follows closely at the heels of Google's expanded insight tools for Google Flights and Google Hotels, a new landing page for Hotel Search, and a vacation rentals filter.

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Announcement of the Finalists of the 1st Global Gastronomy Tourism Startup Competition

The World Tourism Organization (UNWTO) and Basque Culinary Center (BCC), with the support of PromPeru have announced the finalists of the 1st Global Gastronomy Tourism Startup Competition, which recognize disruptive, inspirational projects having made an invaluable contribution to innovation in gastronomy tourism.

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Corinthia Hotels Takes a Shareholding in Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today announced that Corinthia Hotels (\"Corinthia\") is making a strategic investment in the alliance, following the similar investments made by Minor Hotel Group and Pan Pacific Hotels Group in November 2018.

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World-Class Mohegan Sun Partners with Duetto to Drive Innovation

The Mohegan Sun gaming and entertainment destination in Connecticut and Mohegan Sun Pocono in northeastern Pennsylvania have implemented two of Duetto's cloud-based applications - GameChanger for pricing and ScoreBoard for reporting - as well as Duetto's newest product - the Duetto Rate Engine (DRE) - to drive more profitable revenue at the casino hotels.

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Beekeeper to Debut Shift Schedules at HT-NEXT in New Orleans

Next week Beekeeper will unveil a new mobile capability at HT-NEXT in New Orleans that will enable every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper.

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The global stage awaits: SiteMinder urges Brazil's hotels to cater for tourists as arrivals jump to 7 million

SiteMinder, the global hotel industry's leading guest acquisition platform, is urging Brazil's hotels to internationalize their offering amid findings that inbound arrivals to the country have risen five percent to seven million, to support the 228 million domestic trips taken in the last year. The findings are detailed in SiteMinder's latest report, State of the Nation 2019: How big is the opportunity for hotel bookings in Brazil?, launched today at WTM Latin America.

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Hotel Internet Services Survey of Hoteliers and Guests Reveals Latest Hospitality Wi-Fi Trends and Expectations

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has published a survey conducted on more than 670 guests and 200 hoteliers in order to demonstrate how advances in technology and increasing guest expectations have placed a higher strain on hotel Wi-Fi networks than ever before. Following a similar study published in 2015, the full report provides a detailed analysis of how the presence of high-powered smart devices have skyrocketed in the last four years, with guest online activity keeping pace to become ever more diverse and in need of additional network resources.

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ALICE Accelerates Expansion Throughout Europe

ALICE, the hospitality industry's leading operations technology, expands its reach in Europe with the placement and hiring of several hotel technology sales experts in key markets across the continent. ALICE has grown rapidly worldwide, including 250 hotels signed in Europe in the last 12 months alone. This team will accelerate ALICE's already swift expansion throughout Europe and provide market guidance and support for key European regions.

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Why the Cloud is the Safest Space for your Hotel Data

As hoteliers shift more and more toward becoming data scientists, the amount of data needed - and available - is growing at exponential rates. It's critical that this data is stored somewhere easily accessible in real time for operators and technology systems, while at the same time kept safe and secure.

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TPI Hospitality Leverages ProfitSword Integration to Maximize Business Intelligence Transparency and Efficiency Across Organization

ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by TPI Hospitality, a leading developer and operator of hotels, restaurants and conference centers in Minnesota and Florida. With ProfitSage now in place across its portfolio with plans to roll out the solution as new properties are added, TPI Hospitality is ensuring seamless access and sharing of all performance-related data, in order to maximize operational efficiency and business strategy planning efforts.

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Angie Hospitality Introduces New PassPoint Hotspot 2.0 Technology to Streamline and Simplify Guest Wi-Fi Connectivity

Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced the addition of PassPoint Hotspot 2.0 technology to its award-winning virtual assistant solution. This next generation Wi-Fi platform mirrors today's cellular connectivity experience, streamlining the authentication process and allowing guests to securely connect to hotel Wi-Fi with a simple click. With Angie's ability to provide guests with a private, in-room network in addition to an array of voice control and touch screen capabilities, the new Hotspot 2.0 integration further ensures that each guest can effortlessly and securely connect multiple personal devices, including Wi-Fi only tablets and laptops.

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Quore to Showcase its Award-Winning Housekeeping Management and Engineering Solutions at HT-NEXT in New Orleans

Quore, America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies, will showcase its award-winning housekeeping, engineering and guest-relations solutions at HT-NEXT, to be held April 8 to 11 at the Hilton Riverside New Orleans. Produced by HTNG and Hospitality Technology magazine, the 2019 event will focus on \"Authentic Innovation\" to help hoteliers discover new solutions that will make a real difference in customer engagement, satisfaction and loyalty.

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dailypoint Advances As A 2019 HTNG TechOvation Award Semifinalist

Central data management platform, dailypoint has been named a semifinalist in HTNG's (Hospitality Technology Next Generation) 2019 TechOvation Award competition, which recognizes technology innovation in the hospitality industry. After two weeks of public voting and a judging panel of hospitality industry experts, dailypointTM was selected to move to the next round of competition.To be considered for the Techovation award, technology providers submitted a 90-second video to highlight how their product benefitted hoteliers and helped the industry to innovate. dailypoint showcased its patent-pending Data Laundry solution, which automatically reviews data points from all relevant hotel systems (PMS, CRM, newsletters, etc.), merges duplicates, corrects mistakes from human errors and ultimately creates a single profile for each guest. The clean data is then pushed back to the PMS and stored in dailypoint so that all data is up-to-date across sources, giving hotels one single source of truth for all guest data.\"dailypoint's Data Laundry solution is changing the way that hoteliers work with their data. It is transforming an unusable mess of unstructured data into a gold mine of guest insights that allow hotels to understand guests, personalize sales and marketing, improve operations, and generate more revenue,\" said Dr Michael Toedt, founder and CEO of dailypoint. \"We are thrilled that this innovation is being recognized by the industry and look forward to presenting our solution at HT-NEXT.\"The next round of the TechOvation Awards will take place on Wednesday, April 10 from 3:45-5:30pm in New Orleans, where dailypoint will present its solution at HT-NEXT. The judges will rank the presentations, and the audience will have the opportunity to vote to determine the 2019 TechOvation Award winner.About dailypoint - software made by Toedt, Dr. Selk & Coll. GmbHdailypoint is a leading #abovePMS solution. With dailypoint hotels can graft raw data into an asset, meaning a deep

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Lodging Interactive Launches PULSE Reputation Management Platform for Hotels & Restaurants

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its PULSE Reputation Management Platform for hotels and restaurants. PULSE enables customers 24/7, real-time access to their guest review data and management responses.

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Secutech Thailand, Thailand Lighting Fair, Thailand Building Fair and Digital Thailand Big Bang: Inaugural Smart City Solutions Week

As one of ASEAN's leading business destinations for smart city solutions, Messe Frankfurt in collaboration with Digital Economy Promotion Agency (DEPA) will host the inaugural Smart City Solutions Week in Thailand from 28 31 October 2019. Messe Frankfurt's brand shows for the smart city industry Secutech Thailand, Thailand Lighting Fair and Thailand Building Fair will showcase innovative smart city solutions, while the focus on digital infrastructure will be at the DEPA-organised Digital Thailand Big Bang show. The four shows will embrace this new theme to serve as a one-stop shop for the latest smart city technology and solutions.

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Hilton Grand Vacations, Japan Airlines Announce An Expanded Partnership

Hilton Grand Vacations Inc. (NYSE:HGV) and Japan Airlines (JAL) today announced a comprehensive plan to develop new programs and services that capitalize on HGV's vacation ownership and JAL's Hawaii flight experience. These premium brands will work together to grow travel between Japan and Hawaii, as well as broaden options for enhanced vacation experiences in Hawaii.

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SiteMinder partners with Desbravador Software to enrich hotel guest experiences across Latin America

SiteMinder, the global hotel industry's leading guest acquisition platform, has partnered with Desbravador Software, the three-time winner of the Revista Hoteis Best Hotel Management Software Award, to automate how hotels distribute their rooms online. The partnership, which comes one day ahead of WTM Latin America in So Paulo, will see Desbravador's award-winning hotel management system connect into SiteMinder's platform to create a more seamless flow of guest information that hoteliers can use to enhance the experiences of their guests.

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US Patent Awarded for Dynamic Variable Pricing in Real Time

US PATENT GRANTED TO AUSTRALIAN INVENTOR OF DYNAMIC VARIABLE PRICING

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Newmark Hotels Joins with Pegasus/Travel Tripper for Comprehensive CRS Solutions

The newly merged Pegasus/Travel Tripper announced that Cape Town-based Newmark Hotels, Residences, Reserves & Lodges has signed on for a comprehensive suite of CRS solutions, including GDS, Booking Engine, Digital Marketing, CMS, Corporate Sales Representation, and Lanyon, the company's proprietary event management software.

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China's Alibaba Is Shaping the Future of the Machine-Driven Hotel

Imagine being in your room within one minute of arriving at your hotel. FlyZoo, a 290-room hotel located close to Alibaba Group's headquarters in Hangzhou, a city 170 kilometers southwest of Shanghai, promises just that. It is powered by Fliggy, Alibaba's online travel platform.

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Millennium Hotels And Resorts Launches New Business Product, Millennium For Business

Global hospitality group, Millennium Hotels & Resorts (MHR) has today launched a brand-new corporate bookings product, Millennium for Business. Breathing new life into their previous offering, Business Direct, the new digital programme has been created for small and medium-sized enterprises (SMEs), empowering them to manage team travel with flexibility and ease.

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SPECIAL EDITION: From Coffee Grounds on Toast to House Plants as Main Courses, Kimpton Hotels & Restaurants Reveals the Culinary + Cocktail Trends of Spring 2019

Will the real foodies please stand up? According to Kimpton Hotels & Restaurants' Spring 2019 Culinary + Cocktail Trend Forecast, butter is best in more than just coffee, juicy succulents are the new cauliflower steaks, and the whole plate (and cutlery) movement is taking sustainability to the next level. With regards to the bar scene, expect to see an increase in drinks where size doesn't matter, municipal grass-infused beverages, and cocktails actually made in bathtubs.

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March

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HSMAI Las Vegas Chapter Advisory Board for 2019 Announced

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its Las Vegas Chapter's Advisory Board. The board is composed of a diverse range of travel and hospitality executives from a representative mix of HSMAI members.

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BENCHMARK, a global hospitality company, and Scheid Family Wines Form Partnership to Create New Signature Brand, M zik

BENCHMARK, a global hospitality company, and Scheid Family Wines of Monterey, California, have forged a new partnership to create M zik, a premier collection of fine wines, made exclusively for Benchmark. Beginning in May, the new vintages will be available at all Benchmark properties in the United States, including those in the company's Benchmark Resorts & Hotels and Gemstone Collection. Scheid Family Wines is one of California's largest producers of wine and a leader in the development of Monterey's thriving wine industry.

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Red Roof Supports Cornhole Players and Fans with Launch of Integrated Campaign

Red Roof, the leader in economy lodging, has launched a multipronged, integrated campaign to show its support of the players and fans of Cornhole and capture share of this audience. Composed of a series of ad buys, sponsorships, promotions and PR, went live in March.

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Ibis Announces The Ibis Music Program

Ibis' new music program, ibis Music, is the latest step in the brand's transformation, offering local residents and travellers a totally new experience in hospitality, creating vibrant social hubs for increased social interaction with the local community. The program is a 360 activation in music beginning with a contest that consists of 44 intimate mini concerts staged in ibis hotels across 17 countries, promoting ibis' passion for music.With a new brand positioning, conversion to mobile check-in, a new design direction and a new focus on food and beverage sales, the ibis Music program is set to provide a more modern and emotional proposition to appeal directly to music lovers. The ibis Music Contest launches March 29th 2019, however, all ibis hotels worldwide are encouraged to take part by staging their own in hotels music gigs beyond the official music contest activity. Artists, program and playlists available on www.ibis-music.com.

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How France's Hotels Are Rethinking Style And Space

Design has long been important to the hotel industry as a way to attract new guests and turn them into repeat visitors.

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Why Millennials Have Higher Expectations for Customer Experience Than Older Generations

When it comes to customer expectations, it is no surprise that with all the latest tech-leaning us towards instant gratification that millennials have higher expectations for customer experience. This is mostly due to instant gratification with mobile and email notifications from brands.

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World Of Hyatt Includes More Rewarding Stay Experiences With The Introduction Of Thompson Hotels

Today, Hyatt Hotels Corporation (NYSE:H) announced the introduction of Thompson Hotels as the first former Two Roads Hospitality LLC (\"Two Roads\") brand to join the World of Hyatt loyalty program on March 28, 2019. This program expansion allows World of Hyatt members more unique stay options to choose from and the ability to earn and redeem points and enjoy in-hotel benefits with the eight participating Thompson Hotels located throughout the U.S., Canada and Mexico. These properties include Gild Hall and The Beekman in New York City; The Cape in Cabo San Lucas, Mexico; Thompson Chicago; Thompson Nashville; Thompson Seattle; Thompson Toronto; and the new Thompson Zihuatanejo on Mexico's Pacific Coast. This program addition quickly follows Hyatt's November 2018 acquisition of Two Roads, a hotel management company with a unique collection of compelling brands, outstanding properties and a significant global development pipeline.

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INTELITY and SkyTouch Team Up to Mobilize Staff and Property Management

INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that they have teamed up with SkyTouch, the most widely used cloud-based hotel property management system (PMS). The integration will allow properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch /CONNECT integration platform.

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HSMAI Las Vegas Chapter Advisory Board for 2019 Announced

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Ctrip: On The Rail Track To Shrink The World

With environmental pressure mounting, rail is increasingly becoming a priority for governments, and Ctrip is steaming ahead. Rail is big! And it is getting much bigger every year - while its scale cannot match that of air travel, the latest figures from the European Union do show an annual rise of three percent. Under environmental pressure, across the continent governments are putting billions into their rail networks, from Spain, where 3 billion has been earmarked for new trains, to Germany which is investing 10 billion and Norway where 2.8 billion is being spent.

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Opportunity for Hotels is Big: SiteMinder Report Finds Travel to Germany is Outpacing EU's Top Destinations

Hotels in Germany are poised to benefit from tourism numbers that are outpacing the growth of travel within the EU's most visited country destinations, a new report has found today. State of the Nation 2019: How Big is the Opportunity for Hotel Bookings in Germany? by SiteMinder, the global hotel industry's leading guest acquisition platform, reveals that Germany's inbound arrivals have almost doubled (96%) in the last 10 years to surpass the growth rates seen across the EU.

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RCD Hotels Taps Duetto To Drive All-Inclusive Technology Innovation

All-inclusive resorts require a unique revenue strategy, and RCD Hotels is partnering with Duetto to have better forecasting insights and drive more revenue at their two newest properties - Hard Rock Hotel Los Cabos and Nobu Hotel Los Cabos.

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Meli Hotels International Enhances The Role Of Voice Of Consumer In Its Social Media Strategy Together With Flowics

Meli Hotels International, one of the most influential Spanish hotel companies in social media, has announced the launch of a new marketing strategy based on User-Generated Content (UGC) to provide more authentic messages in its digital contacts with consumers. The company is a world leader in resort hotels and has chosen Flowics as its technology partner for the worldwide, multi-brand implementation of the project.

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Ascott Unveils Citadines Connect Business Hotels To Expand Short-Stay Offerings

CapitaLand's wholly owned lodging business unit, The Ascott Limited (Ascott), has launched Citadines Connect, a line of business hotels with selected services, to widen its short-stay offerings as it continues to grow its portfolio. A sub-brand of Ascott's well-established Citadines serviced residence brand, Citadines Connect business hotels cater to frequent travellers who are constantly connected, offering a chic living experience in vibrant city destinations.

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Cloud5 Communications Upgrades Internet to GPNS Standards at the Key West Marriott Beachside Hotel

Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the Key West Marriott Beachside Hotel. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet.

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Google Adds Vacation Rentals to Evolving Hotel Site

Finding a place to stay should be simple. We've taken many steps over the years to help travelers find the best options and connect with travel providers worldwide.

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San Diego's Sycuan Casino Resort includes INTELITY Platform in $260 Million Expansion

INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today its complete hospitality platform is now incorporated into the $260 million expansion of San Diego's Sycuan Casino Resort, which opens March 27, 2019.

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KIDZ BOP And AIC Hotel Group Expand Partnership To Mexico

AIC Hotel Group, the experiential brand offering unmatched vacation experiences, and KIDZ BOP, the No. 1 music brand for kids, announced today the expansion of their partnership, debuting the KIDZ BOP Experience at Hard Rock Hotel Riviera Maya in Mexico in summer 2019. Following the successful launch at Hard Rock Hotel & Casino Punta Cana, the new KIDZ BOP Experience at Riviera Maya will allow kids 6-12 years old the chance to live out their pop star dreams with KIDZ BOP themed activities.

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Horwath HTL Industry Report: Turkey

Turkey is one of the leading tourism destinations in the world. It is where antiquity meets contemporary and it boasts stunning scenery as well as having a rich historical legacy. Despite the political and economical crises in the past few years, in 2018 Turkey attracted more than a record number of 46 million tourists with its breath taking coastlines, iconic destinations and mouth watering Turkish cuisine. This report, written by Alp Ancel of Horwath HTL Turkey, discusses how Turkey looks set to regain its position on the world tourism stage.

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Alohilani Resort Waikiki Beach Enhances Guest Wi-Fi Through Partnership with Hotel Internet Services

Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful enhancement of Wi-Fi services at Alohilani Resort Waikiki Beach, a modern wonder presiding over the most famous shoreline in the world in Honolulu, Hawaii. Recently completing a large-scale redevelopment, the hotel's Wi-Fi infrastructure was also updated using state-of-the-art Ruckus wireless equipment in order to provide guests with the speed, reliability and security that they have come to expect from hotel and travel experiences today.

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Grand Sierra Resort and Casino Installs dormakaba BLE Enabled RFID Electronic Locks at 2,000-Room Destination

MONTREAL, QC, CANADA - dormakaba, the provider of secure Saflok and Ilco electronic door locks, announced Grand Sierra Resort and Casino successfully upgraded its magstripe guestroom door locks to dormakaba's secure MT BLE-enabled RFID locks. A team of dormakaba-certified installers converted over 2,000 magstripe guestroom door locks to RFID in less than a month.

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Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum

Plum, the first wine by the glass technology revolutionizing the hospitality industry, is proud to welcome the historic Hermitage Hotel to its rapidly growing list of new clients. By introducing Plum, the award-winning property will be the first location in Nashville to offer guests the perfect pour in the comfort of their hotel suite, while dining at the Capitol Grille or relaxing at the world-famous Oak Bar.

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The Sky's the Limit for Stargazers at Hilton's Portfolio of Luxury Global Destinations

A magical night sky filled with millions of stars is a simple pleasure that many of us are sadly unable to enjoy. For city and town dwellers, the constant light from buildings and street lamps helps to illuminate our roads and homes but also masks the natural beauty of the sky above us.

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Hilton Releases Third Installment of New Video Series 'Room 702' on 50th Anniversary of Bed-In for Peace

Fifty years ago today, on March 25, 1969, John Lennon and Yoko Ono held their iconic Bed-In for Peace in Room 702 at the Hilton Amsterdam. The couple turned their honeymoon into a weeklong promotion of peace and invited media to learn more about their peaceful protest.

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Australia: Expedia takes first step to end rate parity clauses

The company has bowed to industry pressure and taken action independently of any government or authority edict to waive its contracted narrow-rate parity.

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Horwath HTL Industry Report: Baku, Azerbaijan

Gergely Blint, of Horwath HTL Hungary has written the latest market report on Baku, the capital city of Azerbaijan. Baku has more than its nine climate zones' and oil industry to boast about at the moment. Hotel development is booming as the market begins to appreciate the economic upside offered by tourism. Diversification of hotel products to attract more leisure travellers to the country, extends the booking period and minimises the reliance on corporate travel.

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HSMAI Foundation Launches New Initiative to Build Hospitality Industry Talent Pipeline in Sales, Marketing and Revenue Management

The Hospitality Sales and Marketing Association International (HSMAI) Foundation today announced a new mission to tackle head-on a compelling, timely issue the hospitality industry is facing: talent and leadership development in sales, marketing, and revenue management. The foundation's reenergized efforts include an initiative with the U.S. Chamber of Commerce Foundation Hiring our Heroes, a new partnership to help better qualify interest with Aethos' respected skill assessment psychometrics, and a joint effort with International CHRIE to help better attract and educate hospitality talent. In addition, a new fundraising campaign has been launched to help support the talent needed to continue driving the industry's top-line revenue goals - spearheaded by the Foundation's new chairman, Agnelo Fernandes, chief strategy officer, and executive vice president for California's Terranea Resort; Honorary Campaign Chair Mike Leven, CEO, Georgia Aquarium; and Campaign Committee Chair Michelle Woodley, president, Preferred Hotels. The Foundation will collaborate industry-wide throughout 2019 to implement initiatives that attract, develop and engage talent in sales, marketing, and revenue management.

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PolyU Study Revealed Mainland Chinese Visitors' Motivations for Shopping

Mainland Chinese tourists visiting Hong Kong tend to visit different shopping outlets to buy luxury goods according to their different motivations, conclude Dr Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers. In a recently published study the researchers revealed that mainland tourists who shop for luxury goods are motivated by \"materialism, a desire for social status or to conform with others\", and these differences in their nature influence not only what they buy, but where they buy.

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Single-use Plastic Ban, Food Waste And Local Produce Top Priorities In Centara's 2019 Sustainability Plan

Centara Hotels & Resorts, Thailand's leading hotel operator, is focusing on three key sustainability initiatives as part of the company's recently announced 2019 Sustainability Plan: eliminating single-use plastic products; reducing its food waste footprint; and expanding its support of local farming and produce-growing communities.

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Dial 0 For Lip Service: Le Meridien Hotels & Resorts Taps Bespoke Beauty Brand La Bouche Rouge To Celebrate The Romance Of Travel With A Fresh-Take On The Signature French Red Lip

Born in 1960s Paris, Le Meridien Hotels & Resorts continues to celebrate an era of glamorous travel - today announcing a collaboration with sustainable French beauty brand La Bouche Rouge to bring a fresh face and an unrivalled rouge to its global guests. Beginning today, a limited-edition lipstick exclusively created for Le Meridien will be available on a custom 'lip service' menu as part of a suite package at participating hotels in the United States, Canada, Europe and New Caledonia. Available through September 2019, the ultra-chic French red lipstick is part of (avec amour) by Le Meridien, a global programme celebrating the romance of travel - brought to life in a film series developed and produced by Atelier Dore.

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Hilton Marks 50th Anniversary of John Lennon and Yoko Ono's Bed-In for Peace with Groundbreaking New Video Series Room 702'

In its nearly 100-year history, Hilton hotels have served guests and communities across the world and acted as the setting for some of the most iconic cultural moments of the past century. One such moment, John Lennon and Yoko Ono's Bed-In for Peace, took place in Room 702 of the Hilton Amsterdam beginning March 25, 1969 - exactly 50 years ago next week.

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HSMAI Foundation Launches New Initiative to Build Hospitality Industry Talent Pipeline in Sales, Marketing and Revenue Management

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New Data from OTA Insight Highlights the Root Cause of Rate Parity Issues

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced key findings from its data-driven infographic, \"The Real Rate Parity Problem No One is Talking About,\" along with the release of its Annual Hotel Parity Review. Findings from the first-of-its-kind infographic outline key root issues surrounding rate parity for hotels, such as wholesalers that break the chain of contracts between hotels and Online Travel Agents (OTAs) by selling discounted rooms to non-contracted OTAs, effectively allowing them to undercut hotel room prices significantly. Additionally, the Annual Hotel Parity Review provides a benchmark for hoteliers to understand parity performance in different markets across Europe and North America.

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SiteMinder study reveals great hotel service, personalised offers win guests from Italy every time

A new study by SiteMinder, the global hotel industry's leading guest acquisition platform, today reveals that great service and personalised offers are the two deciding factors for Italian travellers when choosing their accommodation. The study, Le aspettative dei viaggiatori italiani alla base dell'evoluzione del settore alberghiero, was this week launched at Buy Tourism Online (BTO) in Florence to explore the preferences of guests for the country's hotels.

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Microtel by Wyndham Elevates Brand with New Prototype Optimizing Operational Efficiencies

Microtel by Wyndham, the award-winning economy hotel brand under Wyndham Hotels & Resorts (NYSE: WH), today unveiled its newest prototype, a reimagined interior and exterior concept designed to further elevate the brand, reduce building costs, optimize efficiencies and drive greater returns for developers. The prototype is the first step of Wyndham's overarching new construction growth strategy focused on delivering long-term value and quality for owners.

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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy, today announced that it will be hosting a free webinar on March 27th at 11:00 am PDT for the casino resort industry on new regulatory restrictions and compliance requirements involving SMS guest messaging.

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Accor Welcomes 21c Museum Hotels into MGallery Hotel Collection

Accor today announced that the Group has officially welcomed 21c Museum Hotels into the MGallery Hotel Collection, a global network of more than 100 storied boutique hotels located in 26 countries. The announcement marks the arrival of the MGallery brand into North America.

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Reducing Data Waste in Hotels

Hotels are wasting valuable data without even knowing it and they need to start \"going green\" in regards to saving their business environments. By wasting data, hotels are losing major opportunities and revenue generating potentials. Three ways hotels can prevent data waste.

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Omni Hotels and Resorts Partners with IDeaS to Transform Total Property Revenue Performance

Omni Hotels and Resorts will roll out both IDeaS G3 Revenue Management System (RMS) and IDeaS Smart Space, a cloud-based meetings and events strategy application, across its portfolio of 60 distinct luxury hotels and resorts in North America.

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Four Seasons Hotels and Resorts establishes fund at the School of Hotel Administration in honor of former CEO J. Allen Smith

Four Seasons Hotels and Resorts has established an empowerment fund at the School of Hotel Administration in honor of their former chief executive officer, J. Allen Smith '80, MPS '86. The J. Allen and Katherine Smith / Four Seasons Hotels and Resorts Empowerment Fund will provide a holistic program supporting underrepresented minority and first generation students to help ensure their current and future success. This includes mentoring, professional development, and career guidance.

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Rosewood Hotels & Resorts Selects InfoGenesis POS for its Five-Star Tuscan ResortCastiglion del Bosco

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Rosewood Castiglion del Bosco resort in Montalcino, Italy has selected the company's InfoGenesis POS as their point-of-sale solution. Agilysys' InfoGenesis POS will provide the five-star Tuscan resort with faster quality service and streamline the food and beverage process for an enhanced guest experience.

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Coast Canmore Hotel & Conference Centre Upgrades With OpenKey Adds Latest Guest Technology To Improve Guest Experience

Nestled in the heart of the spectacular Canadian Rockies, guests of the Coast Canmore Hotel & Conference Centre can now enjoy the latest in guestroom access through a partnership between Coast Hotels and OpenKey. OpenKey is the industry standard for universal mobile key in hotels.

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Maestro PMS' Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018

Maestro PMS, the preferred hotel software solution for independent hotels, luxury resorts, conference centers, and multi-property groups announced that more than 50 independent full-service hotels and resorts joined the Maestro user family in 2018. The Maestro Property Management System, with its suite of 20+ modules on a single database, delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise.

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Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova

Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the Fairfield Inn & Suites by Marriott in Rancho Cordova. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet.

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Restored Icons, Majestic Castles And Blissful Beach Retreats: Autograph Collection Hotels Announces 12 European Additions For 2019

Autograph Collection Hotels, Marriott International's diverse and dynamic portfolio of more than 160 independent hotels around the world, today announced plans to welcome 12 one-of-a-kind hotels to its European portfolio in 2019, each hand-selected for its distinct perspective on design and hospitality.

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Radisson Rewards Members Can Now Redeem Points With Over 35 Airlines

Radisson Rewards, the global rewards program of Radisson Hotel Group, has expanded its portfolio of airline partners to allow members to take off with Radisson Rewards and redeem their points with over 35 airlines, as of March 1, 2019.

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We Love ALICE Because It's a One-Stop Shop

The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and technology-focused. Meeting challenging standards for sustainability and energy conservation, EXchange is also innovating with guest and staff-facing technology - using tablets to communicate with guests in each of its 202 rooms, and investing in ALICE's operations platform that empowers hotel staff to deliver on the hotel's promise of the best of past and present.Prior to opening in August 2018, the hotel had been looking for ways to ensure seamless communication between staff. Hotel management had considered implementing HotSOS, but selected ALICE for its \"one-stop-shop\" of operations and engagement tools.

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HSMAI Honors Greater New York as Chapter of the Year

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INTELITY Partners with The Howard Hughes Corporation on New Voice Technology Program

INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that its voice solution has been successfully utilized during a voice technology pilot program conducted by The Howard Hughes Corporation.

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With Flip.to, Adventures on the Gorge primed for season ahead after inspiring new audience of more than 160K in 6 months

Adventures on the Gorgepremier West Virginia adventure destination on the rim of the New River Gorgehas tapped the Flip.to advocacy marketing platform to drive growth by opening up an entirely new channel of travelers for their vacation resort.

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The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation with Wi-Fi by Hotel Internet Services

Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of advanced Wi-Fi services at The Wagner at the Battery, one of Manhattan's most luxurious and widely recognized hotels. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in customizing Wi-Fi solutions that can maximize guest satisfaction and enhance operational efficiency.

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HSMAI: Cornell University - Coming to Europe!

We are proud to present you the

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dormakaba Simplifies Upgrade Process for Magstripe Users Moving to RFID/Mobile Access Electronic Locks

MONTREAL, QC, CANADA - dormakaba, provider of the Saflok and Ilco brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID electronic door locks and Ambiance Management Software. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions.

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New Castle Hotels & Resorts Installs Aptech's PVNG Enterprise Accounting System for 21 Properties

PITTSBURGH - Aptech Computer Systems announced New Castle Hotels & Resorts upgraded its back office system to PVNG Enterprise Financial Accounting to centralize processes for 21 properties. New Castle Hotels & Resorts (NCH) is a prominent operator of Marriott, Hilton, Choice and independent properties. Aptech Computer Systems is the leading provider of business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems in the hospitality industry. Click here for more on Aptech's products and services.

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Call for OTAs to stop brandjacking' on Google

The UK Bed & Breakfast Association wants a ban on 'brandjacking' of hotel and B&B names on Google by online travel agencies (OTAs).

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Tourists will want to be able to drink' in Saudi Arabia says AccorHotels CEO

Speaking to Arabian Business, Sebastien Bazin said the kingdom will need to make certain exceptions for tourists in order to attract visitors to the country.

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Save time, increase security: ReviewPro first company to provide direct response to guest reviews on Google and Booking.com

Hoteliers can now respond directly to guest reviews on Google and Booking.com without having to leave the ReviewPro platform, sign-in to another review site, or spend time searching for specific reviews to write a response. This new functionality allows hoteliers to instantly respond to guest reviews.

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How A Luxury Brand Spends 10 Minutes A Day To Create Five-Star Service

Award-winning service doesn't just happen. It starts with great stories shared each and every day. The Ritz-Carlton Hotel Company, the only hotel brand to win the Malcolm Baldridge national quality award (twice), is a brand built on storytelling.

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Mexico's Mystifying Tourism Move Leaves Competitors Ready to Pounce

The question has bounced through the travel industry for months now: What is Mexico doing?

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HVS Asia Pacific Hospitality Newsletter - Week Ending 15 March 2019

Japan Airlines' New Low-Cost Carrier, ZIPAIR Tokyo, to Launch Flights in 2020. Accor and SBE to Debut Hyde Brand in Gold Coast, Australia. Rejuvenation of The Spit Gold Coast in Queensland, Australia. Six Senses Opens in Cambodia. HKCTS International Investment Signs Detian Waterfall Project in Guangxi, China.

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M&R Appoints Midwest Regional Revenue Management Director

GREAT NECK, N.Y. (March 18, 2019) - M&R Hotel Management, operator of 25 hotels in New York, Texas, Illinois, Missouri and Indiana, today announced the appointment of Bryan Davern, a 24-year hospitality industry veteran, as regional director, revenue management, for its Midwest portfolio.

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New Hotel Trend Survey Reveals Major Advancements Across The Industry
The American Hotel & Lodging Association (AHLA) today released the results of a comprehensive Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. This recent survey underscores how hotels advance, accommodate and innovate the guest experience. Consumers can expect seamless transitions between their everyday lives and their lives on the road thanks to increased mobile compatibility, flexible dining options and welcoming accommodations.

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HSMAI Celebrates Amy Champagne and Laura Dinu as Hotel Sales Professionals of the Year

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce the HSMAI Hotel Sales Professional of the Year Award recipients. Amy Champagne, Director of Sales & Catering, Antlers Hotel, will be recognized as the Hotel Sales Professional of the Year in the On-property category. Laura Dinu, Director, Groups & Meetings, Global Sales Americas, IHG, has been selected as the Above-property Hotel Sales Professional of the Year Award recipient. Champagne and Dinu will be honored with the awards at HSMAI's Mike Leven Leadership Conference, March 18-19, at The Broadmoor in Colorado Springs, CO.

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New IHG Hotels & Resorts Study Reveals 80% Of Travellers Struggle To Sleep When Staying Away From Home

A global study commissioned by IHG Hotels & Resorts, one of the world's leading hotel companies, has revealed that a lack of sleep is a primary concern for travellers, with four in five (80%) stating they have trouble sleeping when travelling away from home.

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IHG Pilots New Lighting Technology To Help Guests Sleep Better

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, has partnered with Healthe by Lighting Science, a global leader in innovative LED lighting solutions, to pilot the use of state-of-the-art circadian lighting to help guests sleep better while travelling.

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What Just Happened in Social Media and what it Means for Hotels - March 15, 2019

The hospitality industry never sleeps and social media doesn't, either. This week's edition of our biweekly newsletter discusses new changes to Facebook groups, expanded Promoted Pin access, clarification of YouTube policies, and some news about what Instagram is working on next.

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HSMAI Region Europe breakfast meeting in Amsterdam

Sustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don't live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you to a breakfast meeting on these subjects.

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Hampton by Hilton Continues to Dominate the Upper-Midscale Category, Boasting Largest Pipeline in Brand History and Growing Global Footprint

Hampton by Hilton, the largest brand in the Hilton (NYSE: HLT) portfolio, continues to lead the way in the upper-midscale segment, closing out the fourth quarter of 2018 with dozens of new openings around the world and the largest pipeline in brand history. Hampton was also recently recognized at the top of the \"Hotels & Motels\" category on the coveted Entrepreneurmagazine Franchise 500 list for the 10th year in a row.

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Racing Fans Finish First as Marriott International Extends Marketing Partnership With Mercedes-AMG Petronas Motorsport

For the upcoming F1 season, beginning March 17, Marriott International is revving up and expanding its marketing partnership with Mercedes-AMG Petronas Motorsport. The big winners will be the members of Marriott's newly renamed travel program Marriott Bonvoy, which replaced Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG).

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Runtriz Pay Brings Caesars' Guests Fast, Secure and Simple Payment So They Can Stay in the Game

Continuing to distance themselves from the competition, Caesars Entertainment (NASDAQ: CZR) properties in Las Vegas have expanded their partnership with Runtriz to launch Runtriz Pay, an innovative new payment service for guests. The use of credit card payment via Runtriz Pay is designed to optimize F&B revenue, efficiency, and guest experience.

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Highly Anticipated Twa Hotel At JFK Airport Selects Sabre To Power Its Distribution Strategy In Multi-year Agreement

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced a multi-year agreement with the TWA Hotel, the only on-airport hotel at JFK Airport, opening on May 15, 2019. The brand new, first-class hotel in the restored landmark 1962 former TWA terminal designed by Eero Saarinen will pay homage to the golden age of travel with midcentury modern-inspired guestrooms, eight restaurants, six bars, high-end retail outlets, 50,000 square feet of event space, a 10,000-square-foot fitness center, a rooftop pool and an observation deck.

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Ctrip signs China-focused Distribution Agreement with Millennium Hotels and Resorts

Ctrip.com International, Ltd. (Nasdaq: CTRP), one of China's largest integrated travel services companies (\"Ctrip\"), today signed an agreement with upscale global hoteliers Millennium Hotels and Resorts (MHR) to develop a global distribution strategy promoting MHR properties to Ctrip's 300 million strong customer base.

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What will Google Hotels mean for online booking sites?

Nearly a decade ago, Google bought travel software company ITA. ITA was the company behind the reservations systems for many major airlines and travel sites such as Kayak, Orbitz, Hotwire and many others. At the time of the acquisition, Google said it wanted to create new kinds of online travel experiences that \"solve end user problems\" and \"look different\" from existing tools, according to then Google CEO Eric Schmidt.

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HSMAI Celebrates Amy Champagne and Laura Dinu as Hotel Sales Professionals of the Year

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7 Cedars Casino Selects Visual One Property Management System for Its Highly-Anticipated Resort

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that 7 Cedars Casino in Sequim, Wash., is implementing Visual One PMS at its new resort set to open in summer of 2020. Agilysys' Visual One PMS will work in conjunction with other already implemented Agilysys solutions to enable a more comprehensive guest view to help deliver unmatched high touch guest service across the new four-diamond resort.

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EHL Group revamps its Junior Academy for a unique family experience

EHL Group has drawn from its past experience to rethink the journey it offers high school students to discover the hospitality industry. With courses and activities animated by some of the world's top professionals, the new EHL Junior Academy offers an unprecedented behind-the-scenes look into the worlds of 5-star hotels, fine dining and business management.

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Here's Why Your Travel Agent Might Be Inviting You To A Party

Chances are when you hear from your travel agent, it might be to see if they can help you with a getaway for your upcoming birthday or to check in after you returned from that vacation trip to Italy they helped you plan to perfection. But that's changing.

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IDS Next Dominates Emerging Hotel Markets and Closes Another Record-Breaking Month

IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released their list of new clients in the coveted emerging markets of Asia, Africa, and the Middle East, signing a total of 36 new deals in February 2019.

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Hard Rock International Partners With Sobel Westex to Launch Rock at Home Bedding and Bath Products

Hard Rock International today announced a partnership with Sobel Westex, the textile leader in hotels, resorts, spas, cruise lines and retail worldwide, that will strike a chord with music and designer groupies alike! The new Rock at Home collaboration gives music fans around the globe the opportunity to fine-tune their living spaces with stylish home goods inspired by music, including bedding, bath textiles, window treatments and beach towels.

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Net Lag Is Real: Over Forty Percent Of Millennials Say Researching A Vacation Is Overwhelming

New research from Hotels.com reveals that North American millennial travelers are experiencing net lag, a.k.a. scroll fatigue from never-ending research when booking a vacation. Whether it's a long trek through the Himalayas or a relaxing stay in a hotel treehouse, the struggle to book the perfect trip is real. Luckily, to help ease some of the stress, Hotels.com has announced the winners of the 2019 Loved by Guests awardshotels rewarded based on their guest reviews.

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Do Not Disturb: Westin Hotels & Resorts Champions #JOMO

Ahead of World Sleep Day, Westin Hotels & Resorts today recognized the power of #JOMO and announced its continued commitment to make it easy for travelers to reclaim time for their well-being routine while on the road. In lockstep with a growing global demand for well-being and an increased awareness of the value of self-care, Westin will reward guests who find the 'Joy of Missing Out' and take time back for extra sleep, exercise or a break from technology.

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ALICE helps the Luxury Chable Resort take Communication and Staff Operations to the Next Level

ALICE provides Chable Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication.

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New Proprietary Match Score Offers Unbiased, Side-by-Side Property Selection

Oakwood, wholly owned by Mapletree Investments (\"Mapletree\"), announced today it is launching the next generation of its industry-leading epic accommodations management solution, with several significant updates and enhancements. Epic sources housing options from a database of more than 3,100 providers offering 21,000 housing options. The epic platform serves up furnished and serviced apartments in an unbiased way, based solely on guests' needs and how those align with properties' characteristics, including location and price, regardless of who owns or operates them.

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Quore is Fast Becoming One of Hospitality's Most Powerful Technology Tools

When technology companies enter the hospitality industry, they often face considerable challenges, especially when the vendor is introducing a product to the market that already has established competitors. This David vs. Goliath scenario can be intimidating and dissuade even the most brilliant technology minds.

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Hyatt Introduces First Wellbeing Ideation Lab Series

Hyatt Hotels Corporation (NYSE: H) today announced the launch of Hyatt Wellbeing Ideation Labs, a new series designed to bring together industry experts to explore ways to better enhance the day-to-day wellbeing for guests, colleagues and customers. During the inaugural Wellbeing Ideation Lab, led by Hyatt's Global Head of Wellbeing Mia Kyricos, the group identified new ways to evolve the meeting product for Hyatt's customers, working with top Fortune 500 companies to improve their future meetings.

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Marriott International To Provide Live Webcast Of Security Analyst Meeting To Be Held On March 18, 2019

Marriott International, Inc. (NASDAQ: MAR) announced today it will provide a live webcast of its upcoming Security Analyst Meeting. The webcast will be available on Monday, March 18, 2019 from approximately 9:30 am to 3:00 pm Eastern Time (EDT).

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M&R Appoints Regional Revenue Management Director for New York

M&R Hotel Management, operator of 25 hotels in New York, Texas, Illinois, Missouri and Indiana, today announced the appointment of Brian Athas as regional director, revenue management, responsible for contributing to, implementing and assessing the effectiveness of M&R's revenue management strategy in the greater New York area.

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Amazon: threat or prime' opportunity for hotels?

Amazon has not forayed into the travel industry, yet, but if it does it will be a \"monster with a lot of data\", says Maite Aguilar NH Hotels VP of Distribution, NH Hotels, who was interviewed for EyeforTravel's latest white paper - Dirty Distribution Tactics and how Hotels are Fighting Back.

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Award-Winning Alfond Inn Enhances Luxury Experience with In Room Wine by the Glass Powered by Plum

Plum, the hospitality industry's revolutionary technology that aims to revolutionize in-room dining programs, today announced that guests staying at the Alfond Inn in Winter Park, Florida, can now enjoy the convenience of in-room wine on demand in the property's upscale suites.

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Marriott making big push for Bonvoy as umbrella brand

Though much ink has already been spilled analyzing Marriott's newly rebranded Bonvoy loyalty program, it's clear that the platform, which has more than 125 million members, won't be fading from public consciousness anytime soon.

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Google Quietly Releases Its Hotel Booking Destination With Potentially Huge Implications

In a span of just a few months, Google's threat in booking travel is looming even larger. Indeed, Skift said last October Google's new hotel search is presenting a greater threat to booking rivals. Now the tech giant has added a full-fledged destination site for hotels, without any major fanfare, and has potential implications for booking sites, as well as Airbnb, on the lines of what it has done with its already very-popular Google Flights.

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Millennium Hotels & Resorts Announces New My Millennium Guest Rewards Programme

Hospitality group Millennium Hotels & Resorts, today announced the launch of its new My Millennium Guest Reward Programme. Within the new programme, Millennium Hotels & Resorts have prioritised simplicity, inclusivity, value, immediacy and access for guests, by implementing a single tier membership and offering new member privileges that enable guests to redeem over a hundred rewards, from room upgrades and hotel nights, to shopping experiences with leading likeminded brands worldwide, such as Spotify, Uber, Apple, but also retailers such as M&S, Macy's, to name but a few.

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Hospitality Technology Leaders Recognized for 2018 Achievements

IDeaS Revenue Solutions and its global ecosystem of partners strive to deliver better revenue management solutions to hotels all over the world. During ITB Berlin on March 7, 2019, partner representatives were recognized and awarded by their IDeaS peers for their exemplary levels in four categories: Innovation, Client Focus, Results Focus and High Performance, and Team Spirit and Leadership.

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How to Get Your Resort & Travel Brochure PDFs To Google's Position Zero By Lodging Interactive

Plenty of hotels, resorts, and other businesses in the hospitality industry have brochures and guides for guests conveniently packaged into one hyper-valuable PDF. They list everything from resort amenities and pricing to events happening at the hotel to what to do in the area, and so much more.

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Sheraton Unveils New Logo Marking Transformation Milestone

Sheraton Hotels & Resorts, Marriott International's most global brand continues its transformation journey with a nod to its timeless pioneering legacy, as it unveils a new logo that pays homage to its past and depicts its vision for the future. The new design reflects the brand's holistic vision for the future, making Sheraton the central gathering place of communities around the world, welcoming guests and locals into a public space that embodies the modern town square vibe.

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Infor Continues to Modernize Revenue Management Functionality for Hoteliers

Infor, a global leader in business cloud software specialized by industry, today announced, the completion of a transformative upgrade to Infor EzRMS Mobile as well as the Infor EzRMS Pricing Engine, key components of the company's overall portfolio of Hospitality Revenue Management Solutions. The mobile application, available through Google Play Store and Apple App Store, delivers the right information at the right time so hoteliers can analyze trends and make more informed pricing decisions on the go.

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ITB Berlin 2019: Robust and resilient the global growth engine that is the travel industry continues at full pace

Uninterrupted growth at a high level: despite a slowdown in the world economy demand within the world's travel industry remains extremely stable. As ITB Berlin comes to a close this Sunday the economic outlook for the global industry in 2019 is positive once again. The results of the five-day exhibition on the Berlin fairgrounds: trade visitor numbers rose to 113,500, a three per cent increase compared with last year, underlining the fact that even in times of widespread uncertainty due to geopolitical and economic events such as Brexit and trade conflicts, ITB Berlin has retained its position as the World's Leading Travel Trade Show.

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Will buying HotelTonight help Airbnb's messy booking experience?

The rumors are true. HotelTonight, the millennial-focused booking app that's known for last-minute travel deals, is being acquired by Airbnb.

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Airbnb Is Paying $400 Million-Plus for HotelTonight, Half in Pre-IPO Stock

So how much is Airbnb shelling out to acquire HotelTonight? The deal price was a little more than $400 million, with about half in cash and half in stock, Skift has learned.

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Stick to your strategy and put your foot down! What we learned at the Direct Booking Summit

Last week we hosted our biggest-ever Direct Booking Summit in Singapore. Our seventh event since the series began back in 2016, this summit had it all: A stunning venue in The Fullerton Hotel, two days of killer content, and the most engaged audience of hoteliers we've ever had. Check out our roundup of day one to get a feel for what we spoke about, or keep reading to discover our three key learnings from the two-day event.

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Is Google the only one opening doors to the independent hotel room?

Hotels are rethinking their relationships with online travel agents and wholesalers, and putting Google at the centre of their distribution strategy, according to EyeforTravel's latest free whitepaper - 'Dirty Distribution Tactics and how Hotels are Fighting Back'.

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Mandarin Oriental Hotel Group Welcomes Chen Man As A Fan

Chen Man, visual artist, photographer and designer, is the newest celebrity fan to join Mandarin Oriental's 20 year global advertising campaign \"He's a Fan/She's a Fan\".

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Hilton Mexico City Santa Fe Debuts Barbie-Themed Glamping Experience

Celebrating the internationally recognized fashion doll's 60th anniversary, Hilton Mexico City Santa Fe has partnered with Mattel to transform one of the hotel's spacious guest rooms into the ultimate Barbieglamping experience for families and lifelong fans. Launching this month, the exclusive room will allow guests to experience life like Barbie from check-in to check-out.

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HRS Hospitality & Retail Systems announces partnership with SmartHOTEL

HRS Hospitality & Retail Systems is pleased to announce the creation of an official partnership with SmartHOTEL, a channel management and online distribution solution provider.

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International Travel Outperforming Economic Growth

Berlin - In 2018, the number of outbound trips increased by 5.5 percent, resulting in 1.4 billion international trips. Hence, once again tourism is a key growth driver of the global economy, which \"only\" grew by 3.7 percent in comparison. Growth is coming from all regions worldwide, also from the mature markets Europe and North America, but the strongest gains came from Asian and Latin American markets. For 2019, considering a slowing world economy, also a slightly lower growth rate is expected for international travel. Overtourism could become another growing problem for the tourism industry, with more and more international travelers feeling the effect of overcrowded destinations.

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SevenRooms Introduces 7X, the First-of-its-Kind Marketing Automation and Guest Engagement Software for Restaurants

Today, SevenRooms, the all-in-one reservation, seating and guest management platform, announces the launch of 7X, the industry's first-of-its-kind marketing automation and guest engagement software. Designed to turn first time guests into regulars, 7X combines four elements into one powerful product, helping restaurant operators to leverage automation and data to nurture guest relationships at scale through highly personalized interactions across the customer lifecycle.

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protel announces industry-leading integration with Serenata CRM

Serenata CRM, the specialist for customer relationship management (CRM) and digital marketing, and protel hotelsoftware GmbH, which offers cloud-based advanced property management systems (PMS), today announced the industry's most advanced 2-way integration between protel On-Premise and protel Air. Established in 2018, the technology partnership between Serenata CRM and protel has resulted in a robust, fully integrated, and standardized solution for the hospitality industry.

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Who's Really Winning the Direct Booking Wars Between Hotels and Online Travel Agencies?

So, who is winning the so-called direct booking wars? Is it the hotels? Is it the online travel agencies? Is it Google? Is it the consumer?

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Made In Germany: Deutsche Hospitality Presents Complete Relaunch Of Its Luxury Brand Steigenberger Hotels & Resorts

New presence of Germany's best-known hotel brand: Deutsche Hospitality is giving its luxury brand Steigenberger Hotels & Resorts a complete relaunch. Trend-setting in design, contemporary in digitalization and dynamic in addressing target groups. \"At Steigenberger we can look back on a unique success story of almost ninety years,\" said Thomas Willms, CEO Steigenberger Hotels AG and Deutsche Hospitality, at the press conference on the occasion of the ITB Berlin 2019. \"Now is the time to further develop Steigenberger Hotels & Resorts with innovation, new content and a trend-setting design, while reloading our famous values - Passion, Perfection, Tradition, Visionary and Caring - and making them even more popular on an international level.\"

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Zaplox and protel Unlock the Power of Mobile Guest Journey

More than 14,000 hotel customers with about 1.4 million hotel rooms will now have the opportunity to enrich their mobile guest experience, thanks to the partnership between two hospitality technology leaders - Zaplox and protel hotelsoftware. The two companies sophisticated integration between their innovative platforms will enable protel to offer Zaplox's mobile guest journey as an integrated solution to its hotel customers and their guests from within protel's hotel management systems and mobile app.

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How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties

Luxury hospitality brand AKA has partnered with ALICE to standardize operations across ten of its properties. ALICE is the hospitality industry's leading operations technology, connecting every staff department through one platform for all communication and guest requests. Over two thousand hotels and luxury residences around the world have chosen ALICE to streamline operations and communication with a single platform.

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Magnuson CEO: Independents overcoming brand-driven class struggle

When top 15 global chain Magnuson Hotels was founded in 2003, independent hotels were positioned by major hotel brands as a lower quality class. Industry brands were marketing a buyer beware message against independent hotels of 'careful - you don't know what you'll get.'

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Triometric unveils its next generation data intelligence platform at ITB Berlin, 6-10 March 2019

Triometric, the leader in API analytics with 20 years' experience working with the world's leading travel distributors and enterprises, today introduces its next generation API data intelligence platform which sets a new standard for real-time B2B online distribution analysis. The platform has undergone a major architectural refresh to leverage new database and cloud technologies that brings clients considerable performance enhancements and flexibility.

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sbe Announces The Launch Of New Luxury Global Lifestyle Hotel Brand The House Of Originals

sbe, a leading international hospitality group that develops, manages and operates award-winning global hospitality brands, announced at the Berlin Hospitality Conference, the launch of its new luxury global brand, The House of Originals in partnership with Accor. The House of Originals is a luxury collection of properties from sbe featuring a bold spirit that challenges and inspires. sbe is thrilled to launch this new hotel brand collection which will include the Sanderson and St. Martins Lane in London, 10 Karakoy in Istanbul, and the Shore Club in Miami Beach. The House of Originals combines the best of what sbe has to offer. This new brand will create a community for its guests, predicated on luxury experiences and centered around sbe's iconic culinary and mixology offerings. Further, the support of sbe's partner, Accor, will be critical in establishing the brand internationally by offering sbe's customers and partners access to an unparalleled global distribution and procurement infrastructure. Sam Nazarian, Founder & CEO of sbe states: \"At sbe we are always looking to create memorable experiences. The House of Originals will include our existing incredible destinations, the Sanderson, St Martins Lane, Shore Club and 10 Karakoy and create a community and network of unique global properties. I am proud to partner on this project very closely with the Accor team and Gaurav BHUSHAN, Accor's Head of Global Development who will provide us invaluable support in helping us create a truly international suite of properties.\" Gaurav Bhushan, Chief Development Officer Accor states: \"The lifestyle market continues to grow rapidly and has one of fastest growth rates in the industry. Accor has had very strong acceleration in the lifestyle sector and now offers the widest portfolio, with 10 brands to be developed internationally from economy to luxury. The House of Originals is the perfect combination of sbe's know-how in entertainment and F&B, and will benefit from Accor'

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Maestro PMS Analytics BI Tool Gives Us the Ability to Target the Right Market with the Right Product at the Right Time

Maestro PMS, the preferred cloud and on-premise hotel software solution suite for independent hotels, luxury resorts, conference centers, and multi-property groups strengthened its Maestro Analytics and Business Intelligence (BI) module with the addition of a combined Revenue and Marketing Analytics View. The new Analytics view enables hoteliers to monitor current on the books (OTB) reservations and revenues updated with real-time occupancy gains and losses. The system also tracks historical attainment and forecast revenue trends in addition to other valuable data. Maestro's newest hotel software functionality provides operators of one or more hotel properties with point and click data mining tools to manage more profitably by the numbers.

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Earn Miles In Your Sleep And Points In The Air: American Airlines And Hyatt Announce Enhanced Loyalty Benefits

American Airlines (NASDAQ: AAL) and Hyatt Hotels Corporation (NYSE: H) today announced plans to provide frequent travelers more ways to earn miles, points and status when they fly with American or stay at Hyatt - making the travel journey more rewarding every step of the way. The enhanced loyalty collaboration is expected to launch later this year.

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Revealed: Agenda & Speakers for EyeforTravel's Digital Strategy Summit

EyeforTravel has officially launched the 22nd edition of its European flagship, the Digital Strategy Summit - Europe's largest forum for management, marketing, ecommerce, operations and innovation teams from across hotels, airlines and OTAs.

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The Future of Mountain Tourism: Sustainability and Innovation

The 4th edition of the UNWTO Euro-Asian Mountain Tourism Conference (2-5 March 2019, Berchtesgaden, Germany) highlighted the need for collective efforts in overcoming current challenges that mountain destinations are facing to adapt to new consumer trends and market changes, to address seasonality by diversifying tourism products in an innovative manner while protecting natural and cultural resources.

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IDeaS Director and Hospitality Leader Audrey Murante Joins HEDNA Board of Directors

Audrey Murante, director of global alliances & initiatives for IDeaS Revenue Solutions, has been named to the Hotel Electronic Distribution Network Association (HEDNA) 2019/2020 board of directors. She will serve as the board's liaison for its data analytics working group.

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For-Sight Guest CRM partners with Criton to offer bespoke apps and integration

For-Sight Guest CRM has partnered with Criton, the UK's first intuitive app builder for the hospitality industry, to offer both integration and bespoke apps to the sector as a reseller.

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protel and Ariane Systems bring partnership to next level and complete integration to protel.I/O

Paris, France/Dortmund, Germany - protel and Ariane Systems are pleased to announce the successful integration of the Ariane Allegro self-service platform to protel.I/O.

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Cloudbeds expands Hospitality Management Suite with Marketplace, new Groups feature, and regional payment partnerships

At ITB Berlin, Cloudbeds announces the expansion of its hospitality management suite with the launch of its Marketplace and the release of new features and partnerships. Through its powerful and simple suite of tools, Cloudbeds gives all properties, regardless of size, access to the best hospitality management technology. This means hoteliers and hosts can grow reservations and automate their workflows with confidence and ease.

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Onyx CenterSource Launches Breakthrough Hospitality Business Insights Platform

Onyx CenterSource today introduced a full suite of analytic data services designed to assist its clients across the industry in boosting earnings by optimizing their distribution strategies. Onyx's new analytic data services platform enables hotels to better understand their business performance in key areas, both historically and compared to industry benchmarks. Through the tool, hotels can view snapshots of individual property performance and drill into more detailed views like geographic analysis, variable commission, and operational reporting. Onyx hotel clients can also leverage the platform to better understand the return on investment of their strategic vendor partnerships.

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Accor launches its new lifestyle brand TRIBE

Accor continues to expand its portfolio and is launching a new lifestyle brand in the midscale segment, TRIBE. Renowned for its expertise in the economy and midscale sector and now a major name in luxury hotels, Accor continues to establish itself in the lifestyle sector in order to offer an ever-greater range of experiences and to satisfy the needs of its customers and partners.

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Travel Megatrends 2019: Travel Loyalty Is Overdue for Disruption

We're in an era of copy-and-paste loyalty programs. Cowed by active investors and afraid of straying too far from the pack, operators of today's airline, hotel, and car loyalty programs run the conservative game of offering nearly the exact same thing that the competition delivers. It annually takes 25,000 miles and $3,000 in spend to earn low-level elite status on the major U.S. carriers. Stay in a big-brand hotel for 10 nights and the loyalty benefits start to roll in.

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Duetto Reaches 150,000 Rooms Milestone in Europe

Duetto, hospitality's only Revenue Strategy Platform, continues to grow its presence in Europe, Middle East and Africa (EMEA), welcoming 10 new hotel companies in 2018.

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How DMO, Hilton Head Island, Attracts Visitors Through Instagram Stories

Destination Marketing Organizations (DMOs) are constantly challenged with creating a visual identity of a destination that will encourage people to visit. Many DMOs have turned to social media to help inspire people through contextual visual media about their location. According to our latest State of the Industry report, DMOs stated that 29% of all of their digital ad spend in 2018 was allocated towards social media advertising. And, that number will continue to rise as more than half (55%) of DMOs report they plan to spend more on social media this yearwith 62% reporting that they plan to spend more specifically on Instagram Stories.

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February

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IDeaS Revenue Solutions Reports Unprecedented Momentum in EMEA Markets

IDeaS Revenue Solutions, the world's leading provider of automated revenue management software and services, reported record-breaking client wins across the EMEA region in 2018. With additional new hotel and car park clients in the pipeline, IDeaS expects 2019 to be another significant year, further bolstering IDeaS' industry leadership across Europe and around the world.

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Nor1 to Debut a New Generation (NG) of eStandby at ITB Berlin

Attendees at this year's ITB Berlin will be introduced to the latest cutting-edge innovations from Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology. The company will unveil eStandby NG the enhanced version of their flagship eStandby product that currently services over 1 million rooms in more than 3,500 hotels globally and has generated more than half a billion upsell offers. ITB Berlin attendees and media are invited to come by Hall 8.1 booth 120a to meet with the Nor1 team and learn more about this innovation.

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OpenKey Upgrades Hotels Throughout China With Universal BLE Module

DALLAS - OpenKey announced today that five hotels throughout China, which include the MiniMax Premier Hotel Shanghai Hongqiao, Yunnan Mekong King Lang Hotel, Foshan Ceramik Hotel, Beijing ZMAX Hotel and Shanghai Ruby Hotel, have all integrated their Universal BLE Upgrade Module. The innovative technology from OpenKey adds mobile keyless entry capability to any hotel guestroom lock while maintaining the plastic keycard functionality.

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Envoy by Four Seasons: First Collaboration of 2019 Announced

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today announced its first Envoy by Four Seasons collaboration for 2019. Launched in November 2018, Envoy by Four Seasons is a pioneering program reimagining the influencer space through a creative and distinctive approach to storytelling. Since the program's launch, more than one thousand world-class artists, storytellers and content creators across a variety of mediums including photography, filmmaking, music, poetry, visual art and dance have applied for the coveted title of 'Envoy', and the opportunity to use their storytelling craft to connect Four Seasons guests, and the world, to the experiences Four Seasons can create.

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Louvre Hotels Group Selects TrustYou's Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide

TrustYou announces a significant addition to its global portfolio of clients by revealing its new partnership with Louvre Hotels Group. The French hotel group offers a full range of hotels, spanning from 1 star to 5 stars, with powerful brands such as Golden Tulip, Campanile, Kyriad, and Premiere Classe, but also recently Metropolo, Kyriad Direct, Sarovar, Jin Jiang Inn, and Hotels & Preference. TrustYou's feedback management solution will support the plan of Louvre Hotels Group to answer guest's needs and expectations while ensuring the highest quality.

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Ryanair, Accor Hotels, Uber, Virgin Atlantic, GoogleTravel's most powerful stakeholders prepare to present a comprehensive roadmap for digital transformation at EyeforTravel's Digital Strategy Summit

At its flagship European conference, the Digital Strategy Summit (21-22 May, London), EyeforTravel will gather the European travel industry's most influential decision-makers to formulate a step-by-step guide for digital transformation.

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Business Travel Trends for 2019

Frankfurt - The corporate business industry is an important component of the tourism industry and the economic development in destinations. This year, a general climate of economic stability, more direct flight options and a robust international meetings sector will bring tremendous growth to the industry and generate millions in revenue. Driven by emerging technologies and shifting habits,corporate travel is experiencing a fundamental change in the way the traveler is served. Here are some forecasts and predictions, provided by WorldHotels, that will shape the business travel sector this year.

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What Just Happened in Social Media and What it Means for Hotels

Social media never stops, and neither do the updates that shape the platforms our guests are frequently engaging with. In the past two weeks, we've seen exciting new developments from Facebook, Instagram, Twitter, LinkedIn, and even Reddit that are all working to change the game just a bit. Let's take a look at all these updates and how they'll affect hotels and resorts.

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Fastpayhotels collaborates with Triometric to leverage the power of BI in its innovative hotel distribution business

London - Triometric, the leader in API analytics with 20 years' experience working with the world's leading travel distributors and enterprises, today announced that the Trio analytics platform is being used by Fastpayhotels, to gain clear visibility into its operational performance while benefiting from deep insights into its customer buying patterns, inventory availability and supply chain management.

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Website Speed Can Be the Difference Between Booking and Bouncing

There is no denying it, running a business can be exhausting. Worrying about a website only adds more pressure. Still, having a website is essential for getting customers. Without it, most people won't even know your business exists. It stands to reason you want your website to leave a good impression, and slowness can really hurt your chances at achieving this. Some people might not think speed matters that much, but statistics paint a frightening picture for business owners. We can start by talking about bounce rates. Bouncing is when visitors leave your web page quickly (mere seconds) after finding it in search results. This doesn't only reduce the actual number of visitors to your website but lowers your search ranking.

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Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

Caesars Entertainment's flagship product may be gambling, but lately the company's biggest bet has been on catch-up tech investments in hotel tech. The newsiest and most eye-catching of these has been its experiment in on-demand mobile delivery of food.

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Tapestry Collection by Hilton Sets Sights on Ambitious 2019 Expansion with a Pipeline of 45 Hotels

Tapestry Collection by Hilton announces strong development plans for 2019, ushering in a year of milestones and distinguished additions to its portfolio of original hotels. In 2018, Tapestry Collection by Hilton more than tripled in size, adding 14 hotels to the collection brand, including its first in New York City, The Bernic Hotel New York City, and first in the Chicago-area, The Rose Hotel Chicago O'Hare.

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Luxury hotels get creative with standout experiences

As travelers increasingly demand standout experiences, luxury hotels are moving beyond their traditional focus on rooms to come up with exclusive offerings, increasingly in partnership with tour operators. Mandarin Oriental Hotel Group, for instance, this month announced an exclusive partnership with luxury tour operator Abercrombie & Kent to provide guests with experiences ranging from culinary tours and fashion insights to art, adventure and sports. And the Four Seasons Resort Costa Rica at Peninsula Papagayo recently launched two new \"conservation land and sea experiences\" that pair guests with researchers to learn about Costa Rica's rare and endangered wildlife.

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Magnuson Hotels CEO to Join Accor, Preferred, Interstate Chiefs at Berlin IHIF Brand Panel

London UK/Spokane WA - Magnuson Worldwide's global hotel brand is proud to sponsor the 22nd International Hotel Investment Forum 2019 at the fabulous InterContinental Hotel in Berlin, Germany.

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Why Demand-Based Data Matters

Demand-based data is increasingly important and can allow travel brands to become both more agile in the short-term and better prepared for long-term trends according to the new Understanding Customer Behaviour Through Demand-Based Analytics white paper from EyeforTravel and Datumize, which is free to download now. Looking at ongoing demand patterns will arm travel brands with a wide-range of capabilities, such as more responsive marketing, better-adjusted pricing, more personalised products, superior forecasting capabilities and increased planning capabilities.

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Personalization, Mobile Technology, and Networking Drive Attendee Engagement at Events, According to New Cvent and Edelman Intelligence Report

With nearly 70 percent1 of marketing leaders stating that events play a significant role in accelerating sales, meetings and events continue to be key business drivers for organizations around the world. According to a new report by Cvent and Edelman Intelligence, event professionals can deliver more impactful and profitable events through enhanced technology, tailored communication, and networking opportunities.

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INTELITY Named Official Mobile and In-Room Technology Provider' by Forbes Travel Guide for Third Year

INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, has been awarded Forbes Travel Guide Brand Official status for the third year running. Named the luxury hospitality industry's Official Mobile and In-Room Technology Provider by Forbes Travel Guide in 2017, 2018, and again in 2019, INTELITY is recognized as the best-in-class provider of mobile and in-room tech.

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Digital Marketing Firm Poised for Success in 2019 with focus on Data Marketing Platform: TargetingHub

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, closed the books on their most successful calendar year ever in 2018. The company, based in Jacksonville, FL, boasts 1,300+ clients in 26 countries. The company grew its customer base and revenue significantly in 2018 with the acquisition of several new large client and multi property relationships. The company's all-time best results also corresponded with their 20th anniversary.

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Nobu Hospitality Selects Coyle Hospitality to Launch Quality Assurance Program

NYC - Coyle Hospitality Group, the leading provider of customer experience consulting, quality assurance (QA) and mystery shopping, has been chosen by Nobu Hospitality to conduct ongoing evaluations of their hotels worldwide.

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Plum Sees Record Growth in 2018 Fueled by Strong Demand for Innovative In-Room Wine by the Glass Technology

Plum, the hospitality industry's revolutionary technology that serves wine by the glass, today announced that 2018 was a record breaking year of sales and 2019 is continuing on this wave with notable new deals and implementations at leading hotels in major US cities.

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Accor Unveils New Lifestyle Loyalty Program

Accor announces today a disruptive and dramatic shift of its loyalty program into a fully integrated global platform integrating rewards, services, and experiences across our entire ecosystem to bring value everyday life whether you work, live or play.This new lifestyle loyalty program will recognize, understand, cherish, communicate with and reward guests like never before giving access to \"ALL of Accor\". It will open doors across a unique and iconic portfolio of over 30 hotel brands as well as an unrivalled collection of bars, restaurants, nightclubs and \"money can't buy\" experiences.

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dailypoint Achieves Oracle Validated Integration with OPERA

dailypoint, a Gold Partner level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration with OPERA 5.5. This integration improves the quality of guest data and allows hotels to comply with recent General Data Protection Regulations (GDPR) by aggregating data from various sources, cleaning it, and pushing it back to OPERA.

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ALL, Accor's new lifestyle loyalty program, becomes Principal Partner and jersey sponsor of Paris Saint-Germain Football Club

Accor and Paris Saint-Germain today announce they have signed a global multi-year partnership agreement. ALL (Accor Live Limitless), Accor's new lifestyle loyalty platform, will become the Principal Partner and official jersey sponsor of the club starting from the 2019/2020 season. The partnership will bring together a global, pioneering leader in the hospitality industry with the world's fastest-growing football club; Accor's 265 million guests join the 395 million fans who follow the club and its players on social media worldwide.

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Hyatt And Homeinns Enter Into Strategic Joint Venture To Expand Footprint Across China

Hyatt Hotels Corporation (NYSE: H) and BTG Hotels (Group) Co., Ltd. (Shanghai Stock Exchange: 600258) announced today affiliates of Hyatt and Homeinns Hotel Group (affiliated with BTG Hotels which is also named BTG Homeinns Hotels Group) have entered a strategic joint venture to create a new hospitality brand. The brand, to be named later, is aimed at meeting the evolving needs and aspirations of a growing number of young travelers in the upper-midscale segment in China, providing them with a seamless and premium travel experience.

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Link Hotel In Tel Aviv Is The Hotel Of The Future

Link Hotel & Hub in Tel Aviv has no reception desk, no bellhop, no concierge, and no cash transactions. There are ample staff of course, endlessly cheerful, multi-lingual, full of insider tips on where to go in Tel Aviv; the type of people you always hope to meet when you're traveling. But Link is emblematic of Israel itselfthe start-up nation, Silicon Wadiand guests get most of what they need through their phones. For checking in and out, opening guest room doors, calling staff or anywhere in Israel, controlling everything in the room, connecting with other guests, and reading up on where and how to go in Tel Aviv, there's LinkApp.

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Mohegan Sun Adopts Secure Payment Solution by b4checkin

Mohegan Sun, one of the United States largest entertainment destinations located in Uncasville, Connecticut, has partnered with Agilysys and b4checkin to deploy b4easypost, the hospitality industry's first secure cloud-based credit card authorization payment and posting platform, developed by b4checkin. b4easypost by b4checkin facilitates card-not-present transactions for the hospitality industry, providing a fully PCI-compliant platform where guests and 3rd parties can make deposits and payments to a hotel remotely. The b4easypost application then automatically and securely posts those payments to the property management system (PMS). This eliminates the inconvenience of paper credit card authorization forms, which are prone to human error and non-PCI-compliant. Additionally, this end-to-end electronic solution significantly reduces credit card chargeback costs associated with traditional systems. Located between Boston and New York City, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants, and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. On May 30, 2018, Mohegan Sun unveiled the $80 million and 250,000 square foot Earth Expo & Convention Center. Mohegan Sun uses Agilysys' industry-leading Lodging Management System (LMS) as its PMS, for which b4easypost has a dedicated and fully licensed application program interface (API). With the installation of b4easypost in January 2018, the software has processed almost four-thousand transactions totaling over eight-million dollars within the year. \"We've needed an electronic solution to replace the cumbersome and antiquated paper authorization forms hotels have been using for deposits and payments,\" said John Ware, Director of IT at Mohegan Sun. \"It's a particular relief for us to have found this solution, given that the number of these transactions at a sizeable casino hotel can run well into the

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Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

Para leer el comunicado en espaol, haga click aqu.

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The Migration of the Immersion Wellness Resorts: Can Experiential Properties Sustain Global Models?

Horwath HTL Miami Managing Director Andrew Cohan, MAI, a leading consultant in hospitality advisory as it pertains to health, wellness and spa offerings as well as environmental and ecologically sustainable resorts globally, has observed \"migration\" efforts to bring the Asian immersion wellness and destination resorts to the Americas.

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Travel Tripper and Pegasus to Unveil a Newly Enhanced Suite of Products at ITB Berlin

Fresh off the news of their merger, leading hospitality tech providers Travel Tripper and Pegasus announced that they will debut their newly enhanced suite of solutions at next month's ITB trade show in Berlin. The new combined offerings will bring together and leverage the strengths of two world-class brands in a recharged product suite that encompasses award-winning platforms and services for reservations, distribution, business intelligence, and e-commerce. Individually and taken together, they empower hotel groups, brands, and independent properties to directly own guest relationships and maximize bottom-line revenues and ROI.

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Shiji Group Announces First Official ITB Berlin Attendance

Shiji Group announces its first official ITB 2019 presence to announce its global technology strategy, products, and services to the hospitality industry.

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Self-Cleaning Hotel Rooms Have Arrived

Stay in a high-tech hotel today and you might see the day's headlines in your full-length mirror or have a personal trainer on-demand when you turn on the television.

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Hilton Launches New Brand, Signia Hilton, Delivering Sophisticated Travel While Reimagining Meetings and Events

Hilton announced the launch of Signia Hilton, its dynamic, new meetings-and-events-focused brand. The portfolio of hotels is setting out to transform the industry for meeting professionals and sophisticated business travelers by infusing state-of-the-art technology and design into every aspect of the guest experience.

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How simple measurements can make a big difference to travel brands' performance

Rigorously monitoring even the most basic of demand-based data can make a critical difference to overall performance says EyeforTravel and Datumize's new Understanding Customer Behaviour Through Demand-Based Analytics white paper, which is available to download now. The paper finds tracking own-site searches, business-to-business requests, drop-outs across the funnel and service availability can result in major uplifts to bookings.

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Global Hotel Alliance Announces 2018 Results

Following Minor Hotel Group and Pan Pacific Hotels Group becoming new shareholders at the end of last year, Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed another strong performance in 2018, as it embarks on a year of activities to mark its 15th anniversary.

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Waldorf Astoria Edinburgh The Caledonian Introduces New Concierge Service in Response to Traveller's Requests

In response to consumer demand, Waldorf Astoria Edinburgh - The Caledonian has announced a new concierge offering called 'Book Master,' which is now available for guests at the iconic Edinburgh hotel.

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broughtonHotels' Park James Opens with INTELITY's Complete Guest Experience and Hospitality Management Platform

INTELITY, the provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, is now live at the Park James, operated by broughtonHotels, in Menlo Park, California. Park James guests now have access to the INTELITY platform including, a mobile guest app, mobile key, and in-room tablets, while their staff is using INTELITY STAFF to organize, manage, and track requests, communications, and work orders on the back end.

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Lodging Econometrics Develops Premium Data Integration Services for Salesforce & Other CRM Platforms

Lodging Econometrics (LE), the global leader for hotel real estate intelligence, announces that it has developed and added a premium data integration service to its business development database offerings. LEConnect for Salesforce and other Client Relationship Management (CRM) platforms allows for LE's database of decision-makers for new hotel construction projects, renovations, conversions, and open & operating hotels to be seamlessly integrated into any CRM.

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Hotelhero the online platform for hotel software is expanding its offer

Berlin - The enhanced Hotelhero online platform provides hoteliers with free tools to centralize the search for new hotel software. As of now, hotel software providers can offer their solutions on this platform without being charged any commission. Within the next three months, the number of software systems for hotels is expected to increase by more than 500. Hotelhero also assists hotels with the optimization of the existing systems and the evaluation of new technologies.

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Preferred Hotels & Resorts Launches I Prefer Alliance Program

Preferred Hotels & Resorts, the world's largest independent hotel brand, is pleased to announce the launch of I Prefer Alliance, an innovative new loyalty platform that allows independent hotels and regional hotel brands to extend full benefits of I Prefer Hotel Rewards to members of their distinctive guest benefit programs. Featuring a straightforward points exchange structure, I Prefer Alliance allows partner hotels to incentivize their respective loyalty members by extending access to more than 650 additional destinations across 85 countries where they can earn and redeem points, while receiving other valuable benefits during every eligible stay. Preferred Hotels & Resorts debuts I Prefer Alliance with Tokyu Hotels - one of Japan's leading hotel groups, with 44 properties across the country and more than 700,000 Tokyu Comfort Members - as its inaugural partner.

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Award winning Galgorm Spa & Golf Resort partners with state of the art hotel CRM provider, For-Sight, as part of its 2019 strategy

Galgorm Spa & Golf Resort has partnered with For-Sight Guest CRM (a subsidiary of Forth Communication Limited) as part of their marketing and communication strategy.

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Waldorf Astoria Dubai Palm Jumeirah Launches New Jet Lag Guru Concierge Service in the Middle East

Following the recent launch of Waldorf Astoria Hotels & Resorts' new Live Unforgettable concierge offerings, Waldorf Astoria Dubai Palm Jumeirah is bringing the campaign to life in the Middle East with the introduction of a Jet Lag Guru. Unique to this property, the complimentary service will provide guests with advice on how to combat jet lag and help arrange tailored experiences including a relaxing Neom Tranquillity Bath on arrival and a special Jet Lag Menu at Vietnamese restaurant LAO. Renowned for anticipating travellers' every need with its 'True Waldorf Service,' Hilton 's iconic luxury brand makes strides to elevate and personalise the 'Live Unforgettable' campaign even further.

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Le Club AccorHotels Welcomes Banyan Tree Hotels & Resorts' Branded Properties

Le Club AccorHotels welcomes Banyan Tree Hotels & Resorts' branded properties into its loyalty program worldwide. To celebrate the launch, members can enjoy four times the Rewards Points for stays at Banyan Tree, Angsana and Cassia properties worldwide during the offer period when they book by 24 February 2019 for stays until 14 April 2019.

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MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake

Danbury, Conn. Today the Fairfield Inn by Marriott is competing head-on with hotels in the Charlotte/Northlake area now that its owner, Meyer Jabara Hotels (MJH), has refreshed the property's exterior and installed new technologies. Reaction to the renovation has been exceedingly positive, with guests and local patrons praising the hotel's new look featuring bolder colors, brighter lights, beautiful landscaping, updated signage and a welcoming, newly constructed Porte Cochere. The biggest buzz, however, is coming from guests once inside their rooms.

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InterContinental Launching an All-Suite Brand

InterContinental Hotels Group plans to add another all-suite hotel brand to its portfolio later this year as it looks to take advantage of increasing guest and owner demand for those accommodations.

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IDS Next Enters 2019 on a Wave of Sales Growth

IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone.

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Egencia Launches Breakthrough Platform Updates That Unlock Previously Untapped Business Travel Value

Egencia, business travel from Expedia Group, announces at the Business Travel Show the addition of three groundbreaking, customer-centric features on its global business travel platform, designed to enhance customer experiences, business value and employee care.

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Manchester United And Marriott International Announce Global Marketing Partnership

Marriott International (NASDAQ:MAR) and Manchester United (NYSE:MANU) today announced a multi-year marketing partnership, giving the 120 million members of the Marriott Bonvoy travel programme exclusive opportunities for once-in-a-lifetime Manchester United football experiences - including the chance to become the club's Stadium Announcer or Kit Manager for the day.

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Measuring And Making The Most Of Consumer Data

Virtually every consumer-facing travel brand is capturing critical data constantly from their site visitors but many are struggling to maximise its value says EyeforTravel and Datumize's new Understanding Customer Behaviour Through Demand-Based Analytics white paper. This is because of the reams of information that are being constantly created across multiple channels and the need to be always on and live. These factors often prevent travel companies from getting down to the key metrics that matter and being able to fully extract and study them.

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South Congress Hotel Graduates from Google Hangouts to Software Optimized for Staff Communication and Task Management

Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin's iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

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Milestone Inc. to Attend Preferred Global Conference in Monaco, Feb 25 28, 2019

Silicon Valley, CA (February 19, 2019) - Milestone Inc. announced today that it will be attending the Preferred Hotels Global Conference in Monaco on February 25 to the 28th. Milestone will be on site with a booth and will be available for Preferred member Hotels to discuss digital marketing strategies and to showcase its recently announced Presence Cloud digital marketing suite.

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Whistle Partners With Tuch Tablets For Digital Menu Ordering Through Messaging

Whistle, the number one rated guest messaging platform in the hospitality industry, has partnered and integrated with Tuch Tablets, a leading digital menu solution for hotels. The interface allows hoteliers to provide and receive guest order information in real-time, within the Whistle Guest Messaging Platform. Hotel guests can order menu items with a click, and hoteliers can process the order through the right department instantly.

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dailypoint Launches New Patent-Pending Data Cleansing Product

Central data management platform, dailypoint today announced a new, patent-pending technology to add to its product suite: a data cleansing service that allows hotels to automatically clean, correct, and de-duplicate their guest profiles and push that data back to the hotel's PMS.

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Element Philadelphia Selects Wireless Room Controls Provider, Evolve Controls

Element Hotel, a new 460-room extended stay hotel in Philadelphia, PA, announced today, plans to install Evolve Controls' wireless room controls system into all 460 rooms of the property, currently undergoing construction.

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Riegel Linen Setting the Stage for a Fine-Dining Experience at Williamsburg Inn

Aiken, S.C. How important is tabletop presentation to the dining experience? For Travis Brust, executive chef at the Williamsburg Inn in Colonial Williamsburg, Va., table linen and napery is an ideal way to put a restaurant's best foot forward when showcasing its food-and-beverage offering and the venue's impeccable service. The historic hotel's signature dining experience, the Rockefeller Room, celebrates contemporary fine dining and pays homage to the evolution of American cuisine. The backdrop for each culinary adventure is set by Riegel Linen.

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Wyndham Rewards to Expand Award-Winning Program with a Faster Way to Free Nights, New Places to Stay and More Ways to Earn and Redeem

Wyndham Rewards, the world's most generous rewards program, is about to become even more rewarding this April with plans to introduce a wide-array of new featuresfrom free nights at thousands of hotels starting at just 7,500 points (half their original redemption cost), to the addition of more than 900 La Quinta hotels, to the ability to earn and redeem points with a host of new and expanded partners.

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Wyndham Is Changing Back Its Loyalty Program to Be More Like Everyone Else's

In 2015, Wyndham retooled its loyalty program to be simpler and more straightforward and to appeal to what the company often referred to as \"the everyday traveler.\" The highlight of this new program would be a radical departure from what every other hotel loyalty program did (and still does): Instead of having multiple redemption tiers or categories for certain hotel brands, there would be a single 15,000-point redemption to stay at any hotel within the Wyndham portfolio of brands.

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Shiji Group Launches New International Website to Cater for Group's Growth

After a busy year of strategic technology acquisitions in the hospitality industry and the opening of multiple offices across the world, Shiji Group launched a brand new website www.shijigroup.com to present its offerings and the company's vision to the global audience.

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Lisbon Hotel Market Europe's Miracle Baby Maturing

Lisbon Hotel Market - Europe's Miracle Baby Maturing. This market pulse provides an overview of the tourism and hotel market in Lisbon, Portugal. It discusses the growing tourism trends in the market, the impacts on hotel performance, the challenges encountered in light of the airport capacity, and the resurgence of other competing markets such as North Africa. This article also provides a summary of the hotel pipeline as the city is becoming increasingly attractive to investors.

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Are travel companies ready for the digital revolution?

According to the World Economic Forum, digitisation in the aviation, travel and tourism industries is expected to create up to USD305 billion in value through increased profitability up to 2025. This should make digitisation a key priority for the travel industry, however, achieving a strong platform to do so is proving difficult for travel brands. This is one of the findings from the new Understanding Customer Behaviour Through Demand-Based Analytics white paper from EyeforTravel and Datumize, which is free to download now.

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D-edge Hospitality Solutions: The Marriage Of Technology & Marketing

Availpro, a leading & highly acknowledged hotel technology provider, and Fastbooking, an expert in digital marketing solutions, are joining forces to create a new brand and a new value proposition for the hospitality industry. With a portfolio of more than 20 solutions, a customer base of 11,000 hotels, and a large local presence in more than 100 countries in Europe and Asia Pacific, D-EDGE is the Europe's No1 Hotel Distribution Technology provider and the World's No3.

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Customer Reviews Help GuestRevu To Walk Away As Winners In Hotel Tech Awards

Winners of the 2019 HotelTechAwards have been announced, following four months of review collection and analysis, and GuestRevu's leadership team is overwhelmingly proud to see the company listed as the top hotel technology for both Reputation Management and Guest Feedback.

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Forget Glamping, These Pop-Up Hotel Rooms Are The New Rough Luxury

What if instead of going to stay at a hotel, the hotel came to you?

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Marriott Hotels in Costa Rica Present Their New Rooms Inspired in Local Nature

Marriott hotels in Costa Rica will start 2019 with newly renovated rooms providing guests a new experience of luxury and modernity, with designs created to evoke the destination and local nature in every detail.

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ARC and Expedia Group Release 2019 Travel Outlook Study

Airlines Reporting Corporation (ARC), in collaboration with Expedia Group today released its fifth annual comprehensive study of worldwide air travel trends: 2019 Travel Pricing Outlook. Analyzing data from ARC's global database of over 2 billion flight segments, ARC and Expedia Group analyzed air ticket purchase trends for the world's most popular domestic and international routes. This year's report also includes money-saving strategies for booking hotels.

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ALICE Provides the Bahia Hotel and Beach House with an Integrated Platform to Take Service and Operations from Great to Excellent' with ALICE

Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Jeremie Dardard appointed Global Head of Revenue Management

London, UK

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Adnan Malik Appointed Global Lead Revenue Manager at Magnuson Worldwide

London, UK

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Hilton Opens 200+ New Work-From-Home Reservation Sales Positions

Hilton has announced the creation of more than 200 new full-time work-from-home reservation sales positions, offering flexible work opportunities across the United States. As part of the Hilton reservations and customer-care team, the new reservation sales specialists will extend Hilton's award-winning hospitality for guests with travel or reservation-related questions.

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Shiji Acquires leading media distribution platform ICE Portal

Atlanta, Continuing a series of strategic acquisitions Shiji has announced they have successfully completed the acquisition of global media content management and distribution platform ICE Portal.

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How to Make Improving the Guest Experience a Joyful Task

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here's a way to think about it.

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Hotelier's Basic Guide To Remarketing: From Bounce to Bookings

Imagine this scenario: you are looking for the perfect gift for a friend or family member and furiously searching Google for a present. After a day or two, you notice those same products are now re-appearing as advertisements across the web. Sound familiar?

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Raffles Hotels & Resorts Launches Luxury Sleep Rituals Designed To Maximise Rest And Rejuvenation

Raffles Hotels & Resorts is raising the bar when it comes to rest with the launch of an intuitive and thoughtful wellbeing programme designed to help guests unwind, get a peaceful night's rest and wake up feeling refreshed. The new Raffles Sleep Rituals service, introduced as part of the brand's commitment to enhancing the comfort of its guests, will be piloted during the turndown service at four luxurious locations: Raffles Dubai, Raffles Makati, Raffles Seychelles and Raffles Europejski Warsaw.

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Hotels are losing out on metasearch

Hotels aren't bidding enough on metasearch sites or monitoring the space effectively, affecting their bottom lines and brand loyalty, says EyeforTravel and Fornova's new The State of Hospitality Distribution: Metasearch white paper, which is free to download now.

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Six Senses Hotels Resorts Spas Joins IHG

Six Senses Hotels Resorts Spas is bursting with news: it has become part of the IHG family of brands. (IHG) (InterContinental Hotels Group) is one of the world's leading global hotel companies with a growing number of luxury brands including InterContinental Hotels & Resorts, Regent Hotels & Resorts and Kimpton Hotels & Restaurants.IHG purchased the award-winning hospitality and wellness company from private equity fund Pegasus Capital Advisors for USD 300 million. The sale includes the management of 16 hotels and resorts, 37 spas and sister companies Evason and Raison d'Etre. Following the acquisition Six Senses is now expected to grow to 60 hotels within the next 10 years.\"This is an exciting new era for Six Senses,\" said Chief Executive Officer Neil Jacobs. \"IHG believes in our purpose to merge the two platforms of wellness and sustainability to promote personal health, and the health of the planet. Joining forces with IHG means we can use a wealth of systems and operational excellence to grow our brand and reach new markets without losing our quirky personality and playful touch. It's been a great pleasure to work with Pegasus over the last six years and we would never have reached this milestone without their vision and deep involvement.\"Over the next 12 months, Six Senses will open properties in surprising locations. From the private island of Krabey in Cambodia, a circuit of five lodges in Bhutan, to a 14th-century-old restored fort in Rajasthan. The dream list also includes a desert hideaway in Israel's Negev Desert, the transformation of a series of 19th-century mansions in Istanbul and the group's first project in North America, a contemporary duo of twisting towers designed by Bjarke Ingles located in Manhattan's West Chelsea neighborhood and along the High Line. Additional projects are currently under way in Austria, Brazil, Mainland China, Spain, Switzerland, Taiwan and Thailand.Although Six Senses took its first (barefoot) steps on remote beaches a

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All-In-One Facebook Messaging & What It Means for the Hospitality Industry

Last week, Facebook announced it is reportedly working to develop a single, unified messaging infrastructure and increasing the connection between several of their apps.

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Inside Germany's sausage hotel

What do you look for in a hotel interior? A calming color scheme? Crisp white sheets?Or what about wallpaper festooned with sausages, bratwurst-shaped cushions and IRL sausages hanging from hooks on the wall?Welcome to Boebel Bratwurst Bed and Breakfast, in the small village of Rittersbach near Nuremberg, Germany, which lays claim to being the world's first sausage hotel.Many -- including, but not limited to, vegetarians and vegans -- might rather not know how the sausage gets made. But for those curious about this meaty motel, proprietor Claus Boebel filled CNN Travel in on the in(nards) and outs of his unusual inn.

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Choice Hotels Marks One-Year Anniversary of WoodSpring Suites Acquisition with Opening of Brand's 250th Hotel

The WoodSpring Suites brand recently surpassed another milestone with the opening of its 250th hotel in the greater Portland, Ore., area. This landmark achievement coincides with the one-year anniversary of the Choice Hotels International, Inc. (NYSE: CHH) acquisition of the WoodSpring brand and franchise business.

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PolyU Study advises Hotels to Look Ahead Accurately basing on Publicly Available Data

Given that tourism is a global industry consuming a diversity of goods and services, the prediction of future trends needs to take account of the wider economic context, according to Professor Brian King and Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers use publicly available data to improve predictions about hotel occupancy rates in different classes of Hong Kong hotels. Their method can be adopted by individual hotels that have insufficient resources to collect expensive data, or for employing consultants, to predict demand. The researchers maintain that this has important implications for the hotel sector, both in Hong Kong and elsewhere.

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Radisson Hotel Group Sets Out New Commercial Strategy For South Africa

Radisson Hotel Group, one of the world's largest hotel groups has begun 2019 with the announcement of its new commercial strategy for South Africa. The Group currently operates 11 hotels and 2,200+ rooms across the country and is also one of the fastest growing hotel brands in Africa with 90+ hotels in operation and under development.

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Travel Megatrends 2019: Online Travel Agencies Scurry for Salvation Beyond Hotels

Online travel agencies will be around a decade from now, but food, activities, and rides will be a lot more important to them and their customers. The saplings of this future growth are already visible in 2019.

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ALICE Sweeps the 2019 HotelTechAwards

ALICE is the winning-est hotel technology at this year's HotelTechAwards. Recognized in six awards categories, ALICE proves once again why it's the industry leader in hospitality operations software. Over two thousand hotels around the world have chosen ALICE to streamline operations and communication with a single platform.

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New Revinate Analysis Shows 48% of Room Bookings 'Last Minute'

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced the findings of its global study on hotel booking lead times for 2017 and 2018. According to the analysis, which is based on 12 million reservations from 600 hotels, 48% of reservations made in 2018 were 'last minute', or booked within a week of check-in. Last minute bookings decreased by 6.25% when compared to 2017.

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iVvy Expands Global Presence to Drive Continued Market Demand and Growth

iVvy Inc., the award-winning global Venue Management Software company, today announced the addition of three new executives to their executive team. Daniel Melnyk has been appointed to VP Sales for Canada and USA, Kristi White has joined the company as SVP of Operations, representing the Americas. With offices in the UK, New Zealand, Australia and the United States, the expansion emphasizes iVvy's commitment to providing its game-changing technology and support to enterprises around the world.

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Build your ideal guest journey and learn how to make it a reality

Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests. apaleo has launched a pick your adventure style game designed to help hotels understand which guest segment they want to go after and how to best cater to them.

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When Clients Are Wrong

How often do you know that you are absolutely right and that your customer is absolutely wrong? It must take all of the patience and tactfulness in the world for a travel advisor to deal with such a challenge.Of course, some \"wrong\" clients aren't worth keeping. If they swear up and down they have passports and call you from the airport as they can't get on the plane to Europe because they had no idea they needed a passport, it's not worth your time trying to send them on a follow-up trip. The customer who argues with you on price, falsely claiming you cited a very low quote for a vacation, is definitely not worth saving. All you can do in these cases is extract yourself gracefully.

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Wholesalers are the biggest issue in hotel distribution

Fornova and EyeforTravel's white paper has uncovered that the greatest factor impacting rate integrity is contracted wholesalers, which are selling inventory to Online Travel Agencies (OTAs) that do not have direct agreements with hotels. This is resulting in lost market share and revenues for both hotels and partner OTAs. The depth of this is revealed by Fornova monitoring of nearly 10 million shops made through metasearch engines in 2018.

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Expedia Struggles to Move Beyond Its U.S. Dependence

When Mark Okerstrom became CEO of Expedia Group in September 2017, he said he wanted the company to become more global. In September 2018, Okerstrom repeated the ambition, noting that one of his priorities is for the conglomerate to become more locally relevant worldwide.

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Getplanning, by Cendyn, launches To Do Lists a new feature to keep hoteliers on top of their tasks

Getplanning, by Cendyn is excited to announce the launch of a useful new task management feature, To Do Lists, that allows you to easily manage workflows and deadlines within your hotel planning team.

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NFL Hall-of-Famer Terrell Davis to Give Keynote Address at Agilysys' Annual User ConferenceInspire 2019

 ALPHARETTA, GA. Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, announced today that Terrell Davis, two-time Super Bowl champion and pro football Hall-of-Famer, will keynote its 2019 annual user conferenceInspire, taking place at Caesars Palace Hotel & Casino in Las Vegas from February 24 - 27.

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Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests

Palo Alto, California - Plum, the hospitality industry's revolutionary new wine by the glass appliance, announced today that Arizona Biltmore, A Waldorf Astoria Resort, will be featuring their next-gen on-demand wine experience in all Villa Suite accommodations, to surprise and delight guests and further elevate their stay.

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The World's First Vegan Suite' Welcomes Guests at Hilton London Bankside

Following guest feedback, a vegan suite is now available for reservation at the design-led Hilton London Bankside. The suite, created in partnership with multi-sensory design experts Bompas & Parr and given the thumbs up by The Vegan Society, offers a vegan experience throughout, from a plant-based check-in desk and keycard to vegan-friendly beddingand eco-cotton carpet.

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Hotel Booking Sites To Make Major Changes After CMA Probe

Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago have been the subject of CMA enforcement action due to serious concerns around issues like pressure selling, misleading discount claims, the effect that commission has on how hotels are ordered on sites, and hidden charges.

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The Best European Destinations For 2019 Revealed

Budapest has been voted the #1 European destination for 2019 from 20 \"must-see\" locations that made the finalists' list of contenders for the coveted title organized by European Best Destinations (EBD).

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Brands Sandton and Pillows Hotels Select Revinate Marketing to Power Revenue-Focused CRM Strategy

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that both the Sandton and Pillows brands, which operate in the Netherlands and Belgium, have selected Revinate Marketing as their group-wide CRM solution.

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New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

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NAVIS And GCommerce Announce An Integrative Partnership To Support Hoteliers

The hospitality industry is quickly evolving, and this evolution is making it more challenging than ever for hoteliers to serve their guests in new ways and lead their businesses. There are modern challenges, and new ways to do business that can seem overwhelming.

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Ireckonu Looks to Inspire Innovation at HTNG and SAIA Events, Partnering with Industry Leaders Okura and QO Amsterdam

This Thursday, Ireckonu will be attending and speaking at this year's HTNG Hospitality Tech Summit, located at Hotel Okura Amsterdam. Industry expert and Ireckonu's VP of Sales, Kees van Donk, will be representing Ireckonu as they align themselves with Hotel Okura and discuss the start of their joint journey, focusing on the boundless enhancements Ireckonu can bring to an already exceptional hotel. Ireckonu's ability to communicate with all the on-premises and above property systems, consolidate the data trapped in data silos, and display them on a living, updated dashboard, provides Hotel Okura with newfound insights on integral information about their guests and the hotels systems. This presentation will be done in collaboration with Michiel Roelfsema, deputy General Manager of the Hotel Okura Amsterdam.

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2019 Hospitality Trends to Watch: Four Hilton Leaders Take a Look Back, and Forward

Welcome to 2019 in hospitality.

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Ibis Opens The Way To Vibrant Hospitality By Putting The Focus Back On The Human Touch

Ibis, a trailblazer in economy hotels since 1974, is shaking up economy hotel standards by offering travelers and local residents a totally new customer experience that focuses on hospitality, opening out to the local community and increased social interaction. This strategy is in response to new customer expectations highlighted by an Ipsos(1) study conducted across 6 countries on behalf of ibis: 80% of respondents would like this new type of hotel to be a social venue, where everyone, including \"non-staying\" guests, feels welcome. It is a transformation for the brand, which aims to position its hotels as genuine living spaces for everyone, that are flexible, welcoming and on-trend, and which satisfy the various expectations of their clientele at any time of day. A new customer experience to support the brand's transformation Ibis intends to welcome visitors to a life hub, where anyone can come to sleep, dine, meet people or enjoy live music. A whole new range of possibilities within a single location that appeals to a majority of respondents (67%), who gave ratings of between 6 and 10 out of 10 for this new venue concept. Ibis is offering new and flexible spaces that encourage social interaction and connections between customers, travelers and local residents.

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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience

Today, TrustYou announced the release of its latest eBook, The Complete Guest Engagement Guide - How Messaging Elevates The Hotel Experience. The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue.

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Bleisure' Travel Is On The Rise

As millennials make up a growing share of the workforce, they've begun to capitalize on a new, unofficial work perk. \"Bleisure\" travel - the trend of blending business with leisure activities on business trips - is on the rise, providing a greater quality of life and work/life balance to those who take advantage of it.

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A Twist in Travel Trends for Spring Break, According to Booking.com

Sunbathers and beach seekers are scouring the Internet for Spring Break, but a twist on the traditional trend might see students flocking to more unique destinations. According to Booking.com's 2019 Travel Predictions, over half of travelers would like to visit a destination that none of their friends have been to (51%).* For those still looking to book a Spring Break trip whether to a pristine beach, majestic mountain or bustling city, Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has the best deals and tools available.

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How Viceroy Los Cabos Creates an Immersive Guest Experience

Para leer el comunicado en espaol, haga click aqu.

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Travel Tripper and Pegasus join forces in merger backed by Accel-KKR investment

Travel Tripper and Pegasus, two leading hospitality technology providers, today announced that they are joining forces to deliver greater value and innovation to hotel groups worldwide. The combination is backed by a substantial investment from Accel-KKR, a leading technology-focused private equity firm.

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HelloShift Messaging for Hotels Rated #1

For the second year in a row, hoteliers rated HelloShift #1 for Staff Collaboration in the prestigious 2019 HotelTechAwards.

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Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty

Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel's success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning.

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Go Moment Wins 2019 HEDNA Innov8 with Smartconcierge Ivy

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy - today announced that it has won the prestigious HEDNA 2019 \"Connected Like Never Before\" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology providers, Go Moment's Ivy rose above the rest thanks to its timely and relevant ability to combine AI, voice, and the Internet of Things. The winning presentation, entitled, \"Do Less with AI,\" and made by Go Moment CEO Raj Singh, showcased Ivy's role in the evolving guest service eco-system with its game-changing SMS-based hybrid human and AI guest service technology. The company's constant innovations for Ivy continue to solve the pain of delivering exceptional, frictionless 24/7 communication to guests. The average resolution time for guests served through Ivy is measured in seconds, not minutes.

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Nor1 Continued Strong Momentum in 2018 with Record-Breaking Growth and Cutting-Edge Innovation

Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology today announced that 2018 saw a record-breaking year of growth in terms of product launches, new clients, acquisitions, and the opening of two new offices.

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SiteMinder reveals the top 12 hotel booking revenue makers of 2018 as consumer choice rises

SiteMinder, the global hotel industry's leading guest acquisition platform, today unveils its annual lists of the channels that brought the highest total booking revenue to hotels in some of the world's top travel destinations in 2018. Varying from direct hotel websites to a new host of third-party channels, the diversity of the lists this year reflects a rise in consumer choice that is forcing hotels to compete for business on more booking channels than ever before.

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Oaks Hotels & Resorts named as Ctrip's Best Hotel Partner Oceania, recording 60% growth in Chinese visitation

Leading accommodation provider Oaks Hotels & Resorts has been recognised by Ctrip - the world's fastest growing and China's largest online travel agency - as Best Hotel Partner, Oceania for 2018 at the annual Ctrip Awards, held in Sydney last week.The hotelier also took out Ctrip's Guests' Choice Award - Australia and New Zealand - which was based on unbiased guest reviews from Ctrip travellers.

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Las Vegas's Downtown Grand Casino Chooses Duetto to Drive Revenue

The Downtown Grand Hotel & Casino has implemented two of Duetto's cloud-based applications - GameChanger for pricing and ScoreBoard for reporting - and partnered with Duetto for Strategic Consulting services to drive more profitable revenue at the iconic property.

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Andaz Hotels & Resorts And The Society Of Scent Make Hotel Stays More Memorable

While global in scale, Andaz hotels and resorts weave the sights, sounds, scents, tastes and textures of the surroundings into each property for an experience that truly immerses guests in the eclectic culture of each destination. Today, the brand announced a new collaboration with The Society of Scent, an olfactory collective which includes a proprietary fragrance creation laboratory led by Jean Claude Delville. Delville, who first began studying perfumery at age 17, has developed fragrances with several major designers including Givenchy, Marc Jacobs, Joe Malone and Vera Wang. Through this collaboration, the sense of scent will be brought to life at all Andaz properties worldwide in highly immersive and unexpected ways.

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Oakwood Transforms Online Booking Experience, Announces New Strategic Partnership with TravelClick for a Best-in-Class Global Reservation System

Oakwood, wholly-owned by Mapletree Investments (\"Mapletree\"), announced today a new strategic partnership with TravelClick, an Amadeus company, that places Oakwood at the forefront of online booking capability, enabling seamless integration with mainstream travel and online booking platforms as well as travel management platforms. The announcement reinforces Oakwood's commitment to its business strategy, which focuses on harnessing technology to deliver a better customer experience. The revamped platform will allow consumers and business travelers alike to book immediately online - a major shift in preferences in a rapidly-changing industry.

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Pace Announces A Certification With Oracle Hospitality OPERA PMS

The hotel industry, compared to other industries, has been sluggish to adopt new technologies. This is changing. New technologies are emerging that bring operational efficiencies, better guest experiences and a host of other improvements. Revenue Management been falling behind on this trend. More than 90% of hotels still yield and manage revenues manually. The small minority of hotels that embrace technology have been limited a handful of solutions, which require significant investment of capital and time.

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Taking hotel upselling to the next level: Oaky completes 2 million seed funding

AMSTERDAM, February 4, 2019: Oaky, the hospitality industry's top upselling platform and #1 rated upselling and merchandising software, has completed seed funding and raised 2 million. The newly unlocked funds will be used to move forward with promotion and product development. Series A funding is set to go on until late 2019.

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Meli Hotels International Receives Award For Best Tourism Services App At FITUR

Last week at FITUR, Meli Hotels International presented the latest innovations in its mobile MeliApp to improve user experience and offer services throughout the customer journey. The app received the prize for \"Best Tourism Services App\" yesterday at the AppTourism Awards 2019 organised by Segittur (State Organisation for Innovation and Tourism Technology Management) to acknowledge the best mobile solutions in the tourism industry.

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Essec's Professor Peter O'Connor releases new book: Reviewed!

User reviews have become incredibly influential. What past customers say about your hotel, both on TripAdvisor and on Online Travel Agency pages, can make or break your business. However, responding to such criticism is challenging, resulting in sullied reputations and lower revenues.

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Hilton CEO: We're Not Trying to Compete With Google, Amazon and Apple'

At a time when a number of travel and hospitality CEOs are increasingly concerned with the idea of who \"owns\" the customer and are attempting to build extensive \"experience platforms\" to do just that Hilton CEO Christopher Nassetta has a slightly different take on those efforts versus peers.

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Ctrip and Shangri-La Hotels and Resorts Globally Introduce More Tailored Travel Options To Chinese Travellers

Ctrip.com International, Ltd. (Nasdaq: CTRP), one of China's largest integrated travel services company (\"Ctrip\"), and Hong Kong-based Shangri-La Hotels and Resorts, an iconic Asian luxury hotel group, today signed an agreement to offer more unique experiences to Chinese consumers across Asia and the world. The agreement enables Shangri-La Group's brand of hotels and resorts including Shangri-La, Kerry, Hotel Jen and Traders to be directly connected and promoted on Ctrip's platform.

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Arlo Hotels partners with global merchandise curator, Fancy

Arlo Hotels is revolutionizing the conventional hotel gift shop, today announcing a partnership with global digital marketplace, Fancy, to sell myriad products from Fancy's network of small businesses around the world. Guests and locals can shop the Arlo x Fancy store online, or view products in person at the New York City-based lifestyle hotels. The online marketplace can also ship each unique product to more than 190 countries worldwide, and offers multilingual customer support in 33 languages, ensuring every Arlo guest can bring home a memorable souvenir.

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World Tourism Association for Culture and Heritage Launched to Combat Overtourism

THE WTACH is the brainchild of its founder and CEO, Chris Flynn, a former director for the Pacific region at the Pacific Asia Travel Association, a role he held for 15 years. He says emerging tourism destinations need more help. While there are overtourism abuses in economically developed, highly regulated destinations, Flynn argues that it is in lesser economically developed destinations where overtourism has disproportionately greater negative impact. Tourism meltdown locations\"WTACH works with destinations to provide development strategies and policy framework recommendations to avoid the kind of tourism meltdown we are seeing at Angkor Wat, Phi Phi Island and Mt Everest,\" says Flynn. WTACH's position is that tourism needs to respect host communities and their cultural and heritage assets by adhering to a framework that has the host community at its heart. \"It's time for the tourism industry to take step back and look at the long term impact of its decision making,\" says Flynn. Social media and mobile devices aren't helping. Carolyn Childs, CEO of MyTravelResearch.com, and a member of the WTACH advisory specialising in analysing data and trends, says it is no coincidence that WTACH is being born at a time when 'selfie' culture and the promotion of 'Instagramable' travel is sweeping the world. \"A unique image can 'create' a destination in moments - often leaving it unprepared or wrong-footed,\" says Childs. \"This is particularly true if the image runs counter to cultural values. It risks tourism losing its 'social licence' with host communities. Ironically, these 'instadestinations' risk destroying the very thing travellers are seeking,\" she warns. The desire for 'authenticity' in travel is also problematic. Childs cites an AirBnB survey which found that over 80% of millennial travellers (and 93% of Chinese millennials) seek a \"unique\" experience and want to \"live like locals\" while on holiday. Monetising authenticity\"The pressure on destinations and

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Caesars Entertainment Launches Caesars Rewards Loyalty Program

Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment provider, will introduce \"Caesars Rewards\" as the next exciting evolution of its award-winning loyalty program effective Feb. 1, 2019. Harnessing the power and name recognition of the Caesars brand along with its expansive offerings, Caesars Rewards members will enjoy greater benefits and extra incentives as Caesars makes it easier than ever to experience more of its world-renowned global offerings spanning hospitality, entertainment, gaming and more.

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Uk's Leading Commercial Coffee Machine Supplier Launches First-ever Coffee Machine Review Website

Bibium, the brand-independent industry leading provider of coffee solutions to the hospitality industry has today launched an online review site where commercial buyers can share experiences, browse, learn, review, compare and purchase coffee machines.

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Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their Three Properties

Alpharetta, GA. Jan.31, 2019 Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its InfoGenesis POS and Visual One PMS solutions were successfully implemented at Wild Rose Casinos & Resorts in Iowa to provide a more integrated technology infrastructure and superior guest experience across its three locations in Emmetsburg, Clinton and Jefferson.

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Puzzle Partner's Newest Client, Plum, Develops Innovative New Product That Brings Wine by the Glass Directly to Your Hotel Room

Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, announced today that they have signed Plum, the first automatic appliance that perfectly preserves, chills, and serves wine so that it can be enjoyed one glass at a time in the privacy of a guest's hotel room. Puzzle Partner will become Plum's source for strategic and tactical marketing initiatives including content development, branding, public relations and persuasive messaging. With a roster of clients throughout the USA, Canada, Europe, and Australia, Puzzle Partner has delivered a refreshing twist on traditional marketing services and is honored to join forces with Plum.

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Rapidly Growing TeamSupport Welcomes New Chief Technology Officer

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Rahav Dor has joined the executive team as Chief Technology Officer. Dor, who has more than 20 years of technology leadership experience, is the third C-suite executive to join the company in recent weeks as the company continues to add top leadership talent to further grow the business.

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Triptease unveils new brand with announcement of new full-funnel product proposition

Triptease has today unveiled a major rebrand to reflect the company's evolution from on-site conversion solution to full-funnel direct booking channel. Beyond conversion optimization, Triptease's new Guest Intelligence Platform identifies a hotel's most valuable guests then works across the entire customer journey - from acquisition to conversion - to make sure they book directly at the hotel.

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Screen-free Hotel In Sweden Offering Free Hotel Rooms To Social Media Addicts

How would you like to get a free hotel room?

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Digital tax a threat to innovation, Booking.com CEO says

Gillian Tans, president and CEO of Booking.com, discusses the U.S.-China trade war and digital regulation.

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A quarter of hotels more expensive on OTAs

According to a study by the Center for European Economic Research (ZEW), hotels are given inferior positions in the search results, for example if they quote cheaper prices on their own website. \"Not every positioning and recommendation on major booking portals such as Booking.com and Expedia is therefore in the interest of the users,\" the study says.

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ZEW Discussion Paper: Hotel Rankings of Online Travel Agents, Channel Pricing, and Consumer Protection

We investigate whether online travel agents (OTAs) assign hotels worse positions in their search results if these set lower hotel prices at other OTAs or on their own websites. We formally characterize how an OTA can use such a strategy to reduce price differentiation across distribution channels. Our empirical analysis shows that the position of a hotel in the search results of OTAs is better when the prices charged by the hotel on other channels are higher. This is consistent with the hypothesis that OTAs alter their search results to discipline hotels for aggressive prices on competing channels, thereby reducing the search quality for consumers.

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HIS Introduces BeyondTV GuestCast Solution to Address Evolving Hotel Guest Content Streaming Preferences

Clearwater, Fla. Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the launch of BeyondTV GuestCast, an advanced casting solution that, while affordable for hoteliers to implement, provides guests with the ability to securely cast a wide range of personalized content from their own devices onto guestroom televisions.

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Hard Rock Daytona Beach debuts to nearly a million in milestone opening with Flip.to marketing platform

Orlando, FL Hard Rock Hotel Daytona Beach has switched on an entirely new approach to travel marketing with Flip.to, the advocacy marketing platform for hotels and travel brands.

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Global Wellness Summit Releases In-depth Report, Eight Wellness Trends for 2019

When 650 wellness experts from 50 nations gather to debate the future of wellness, a uniquely informed and global view of trends unfolds. That's what transpired at the recent Global Wellness Summit (GWS), which brought together leaders from the medical, travel, spa, beauty, fitness, nutrition, technology, financial and architecture worlds to debate where wellness is headed.

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Scandic and SATS team up to help guests sleep better testing sleep program at selected hotels

From today, Scandic's guests will be able to access a sleep program on the TVs at selected Scandic hotels. This has been made possible thanks to a partnership with the largest health club chain in the Nordic countries, SATS. The program is part of an expanded offering within health and wellness to help people have as great a guest experience as possible at Scandic.

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Outrigger Announces Transition to Outrigger Hospitality Group

Outrigger Enterprises Group today announced the brand's official name change to Outrigger Hospitality Group in unison with a company-wide initiative that restructures its multi-branded portfolio and further solidifies its position as a worldwide leader in the beach resort industry. Outrigger's corporate name change provides the brand clarity and structure for strategic growth of its domestic and international collection. Three core categories under Outrigger Hospitality Group include its Premier Beachfront Resorts in Hawaii, Fiji, Thailand, Guam, Mauritius and the Maldives; its \"by Outrigger\" branded locations and its third-party managed properties. The new structure also delivers opportunities for Outrigger Hospitality Group to impart its extensive retail, development and management expertise. \"The evolution to Outrigger Hospitality Group is a bold beginning for 2019 that bridges our company's70-year legacy of hospitality with a brand strategy centered on delighting today's modern, conscious traveler,\" said Jeff Wagoner, president and chief executive officer. \"Our objective under this new name is simple: to be the premier beach resort brand in the world.\" Outrigger Hospitality Group is already moving forward with executing major developments to further enhance the guest experience at its thriving locations. This includes a $200 million Waikiki modernization masterplan over the next two to three years, incorporating the highly anticipated transformation of the flagship Outrigger Reef Waikiki Beach Resort and opening of the new Voyager 47 Club lounges. Outrigger's beachfront properties in Asia Pacific will also undergo a refresh of their appearance and/or amenities. Brand new for 2019 is the debut of Outrigger's first lifestyle hotel, Waikiki Beachcomber by Outrigger - which underwent a $35 million full makeover and now offers a modern Waikiki vibe with cutting-edge design and local artwork from Zak Noyle, Vince Lim and Abigail Romanchak. A culinary trendsette

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Smells Like Change - Pendry Hotels Meets MiN New York

HN: What is your current outlook of luxury hotel amenities, and how do you operate in that space?With more than 20 years of experience in luxury consumer goods, I don't necessarily see myself as a newcomer to the hotel amenity business, but rather someone with a fresh perspective on how to revolutionize this specific area, and in turn, hospitality in general. Scent is a foundational element of brand identity, and a hotel concept has the opportunity move beyond visual and tactile and become experiential.

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G6 Hospitality Surpasses 1,000th Franchise Location Milestone

G6 Hospitality, owner and franchisor of the iconic Motel 6brand and the extended stay brand Studio 6, announced today it experienced significant growth in 2018, including the opening of its 1,000th franchise location, and is anticipating even more development activity in 2019.

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Caesars Entertainment Announces Plans For First Non-Gaming Hotel In The U.S., Introduces Caesars Republic Brand

Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment company today announced plans to open Caesars Republic Scottsdale, its first non-gaming hotel in the United States, as part of its plan to expand its brands and loyalty network through its licensing strategy.

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Comfort Brand Caps 2018 with Transformation Progress and Development Growth

The Comfort brand, franchised by Choice Hotels International, Inc. (NYSE: CHH), continues to advance its transformation with over 700 properties certified Move to Modern, 450 hotels in the process of obtaining new signage, and more than 170 hotels having installed new signs. In addition, Choice awarded close to 120 Comfort brand franchise agreements in 2018 as it expands around the country.

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Unique Hotels Lead To Successful Guest Experiences

The contemporary traveler sees a hotel more than just a place to sleep and take a shower. The hotel has become part of the travel experience and sometimes an important part of a traveler's escapade. Hotel owners/managers and interior designers who understand the new role of the hotel (including rooms, public spaces, dining options, recreational facilities and amenities) are finding repeat guest and word-of-mouth referrals. The hotels that continue to take a cookie cutter approach to lodging, are wondering why their rooms are only filled when prices are discounted.

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Triometric selected to present at Innov8 and Co-chairing the Analytics Working Group at HEDNA's 2019 Global Distribution Conference

Triometric, a leader in API analytics for the travel industry, is delighted to be involved in two key ways at this year's annual and popular HEDNA Global Distribution Conference being held 28-30th January in Los Angeles.

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SHR Announces Powerful Megasys and SmartHOTEL Integrations

THE HAGUE, NL, TULSA, OK, AND HOUSTON, TX SHR, Sceptre Hospitality Resources, a pioneer of advanced hotel distribution technologies and developer of Windsurfer CRS, has unveiled two new best-in-class integrations; the Portfolio HMS by Megasys Hospitality Solutions, and SmartHOTEL's PMS connectivity hub.

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Ten Commandments For Hotels To Gain And Retain Guests In 2019

People stay in hotels for many reasons. Some, like those traveling for business, might check in out of necessity, while others do it simply to escape everyday life, pamper themselves, be inspired or even attain the nirvana of travel - to check out feeling transformed. Guests' demands will naturally differ depending on their reason for visiting, and hotels, like all successful businesses, have to be prepared to meet (and preferably exceed) the changing expectations of their clientele.

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Travel Tripper Launches Metasearch Direct Connection with Google Hotel Ads

(NEW YORK) Travel Tripper, an award-winning digital agency and tech leader in hotel e-commerce, has launched Metasearch Direct, allowing hotels to send their rates directly from their CRS to Google Hotel Ads. This solution enables hotels to increase their visibility and maximize their return on ad spend on Google Hotel Ads while benefiting from lower setup costs and management fees.

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Luxury Brands Are Making Unconventional Partnerships the Next Big Thing

Collaborations and partnerships between high-end travel brands and their cousins in sectors ranging from fashion to food to automotive have been increasing in recent years.

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Maestro PMS 2019 Development Roadmap Focused on Full-Tablet PMS, Guest Relationship Innovation

Maestro PMS has always focused on the luxury and full-service hotel, resort, conference center and multi-property independent operator, providing leading edge competitive property management system tools to assist in effectively running their operations. Our service culture is a major focus of delivery to our clients, and continues to be an area we develop to offer highly respected support services in line with what the industry demands. After meeting our roadmap objectives for 2018, including tablet-based spa intake forms, online e-signature for contracts, mobile check out and expanded analytics and data mining tools, we continue to reflect on the needs of our clients and the industry for 2019 to define our path forward.

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Mysk by Shaza' Win the Pitch Among Top New Brands at the Saudi Arabia Hotel Investment Conference

Chris Nader, Vice President - Development, Shaza Hotels, made a special presentation to a large audience of hotel owners and investors about 'Mysk by Shaza' at the Saudi Arabia Hotel Investment Conference (SHIC) in Riyadh. Mysk was voted the winner of The Three Minute Pitch out of the 16 leading brands that participated in the session open for owners and investors only.

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Hilton's High-Tech Connected Room Brings Personalized In-Room Streaming to Guests with Netflix

MCLEAN, Va. -- Hilton (NYSE: HLT) and Netflix are teaming up to create a more personalized travel experience by allowing guests to stream their favorite Netflix series, movies and more on in-room televisions in Hilton's high-tech Connected Rooms.

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Smartconcierge Ivy Selected for 2019 HEDNA's Innov8 on Jan 30

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy - today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA \"Connected Like Never Before\" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HEDNA's popular and exclusive Innov8 session, where only eight leading professionals from across the hotel distribution industry are given the opportunity to present. In the past 12 months, Singh has been a featured speaker at more than 10 top-tier travel industry events including HITEC, Carlson Wagonlit, Young Presidents' Organization (YPO), Plug and Play Winter Summit, and Hotel Interactive BITAC.

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Rainmaker Selects OTA Insight as Strategic Partner for Rate Intelligence

LONDON and ALPHARETTA, GA - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, and The Rainmaker Group, a leading provider of cloud-based hospitality revenue and profit optimization software, today announced a new strategic partnership.

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Melia Hotels International Announces Innside Brand Relaunch To Cater To Millennials' Evolving Lifestyle

Meli Hotels International, Spain's largest hotel brand, has announced the evolution of the INNSiDE by Meli portfolio at this year's FITUR - Spain's International Tourism Trade Fair, which takes place in Madrid, 23-27 January 2019. INNSiDE has been previously renowned for its centrally-located, urban lifestyle hotels in Europe.

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dailypoint launches its Marketplace - a one-stop-shop where clients can connect apps, consulting services and more

Leading central data management (CDM) provider dailypoint launched its Marketplace in Q4 2018. The Marketplace is a new shop where hotels around the world can discover and connect new interfaces, services, and apps. With 95 applications already in the Marketplace, hotels have more flexibility when working with dailypoint than ever before.

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Vietnam Hospitality Market: 2018 Overview and 2019 Outlook

2018 has been an excellent year for Vietnam Real Estate market with positive signs coming from all sectors, among which hospitality stands out as one of the main sectors drawing enormous attention from international and local developers and investors. The market has exhibited many projects that are being planned, developed, and opened with the presence of new brands and products. Demand also experienced a remarkable growth of 21% in international tourist arrivals (within 11 months of 2018 compared to the same period in 2017), which is slightly lower than that of last year but still considered impressive when compared to other destinations in the region. In addition to its strong growth in the last two years, Vietnam has grown tremendously within the last decade as the average growth rate of international arrivals to Vietnam amounted to three times the global CAGR (Compound Annual Growth Rate) and two times the Asia Pacific CAGR.

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Hospitality's Marketing Gurus Honored at HSMAI Adrian Awards

Excitement was in the air as the Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala honoring excellence in travel advertising, digital marketing, and public relations. More than 850 industry professionals gathered at the New York Marriott Marquis to celebrate the standout campaigns of the past year and the awesome individuals behind them.

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What's Your Sign?: W Hotels Announces Astrology Guide in Collaboration With the Numinous

What does 2019 have in store in the stars? W can tell you. Today W Hotels announces a collaboration with Ruby Warrington, Founder of cosmic lifestyle platform, The Numinous. Alongside the creative team at W, Warrington has created an astrology guide for W hotels in Asia Pacific. In keeping with the W brand's endless appetite to help discover what's new and next, the guide is designed for avid travellers and cosmic fans alike, pairing guests with travel inspiration, personalised to their Zodiac sign.

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Revinate Powers Cornell University's Center for Hospitality Research Study on Value of Employee Training on Guest Experience

SAN FRANCISCO, CA - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it partnered with Cornell University's Center for Hospitality Research on its recent study, Customer Satisfaction through Service Excellence: The Importance of Focused Training. The researchers used data acquired through Revinate Surveys to power the study.

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American Express and Marriott International Revamp Cobranded Consumer and Business Credit Cards with Introduction of new Marriott Bonvoy Travel Program

American Express (NYSE: AXP) and Marriott International, Inc. announced upcoming changes to the current Starwood Preferred Guest American Express Cobrand Credit Card portfolio following the recent unveiling of Marriott's new loyalty brand, Marriott Bonvoy, which will replace the travel program's three current loyalty brands, Starwood Preferred Guest, Marriott Rewards and The Ritz-Carlton Rewards on February 13, 2019. On that date, the current Starwood Preferred Guest American Express Cards will be rebranded to Marriott Bonvoy American Express Cards, and will soon offer travelers and businesses additional valuable benefits, rich points offers, and new artistic Card designs.

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Sabre Reveals Consumer Trends to Shape Guest Expectations in 2019 and Beyond

Sabre released a study in partnership with TrendWatching which reveals the top consumer trends that could shape the hospitality industry in 2019 and beyond.

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MGM Resorts Named One Of 'World's Most Admired Companies' By FORTUNE Magazine

For the fourth consecutive year, MGM Resorts International has been named one of the \"World's Most Admired Companies\" by FORTUNE Magazine in its annual survey of business leaders and analysts.

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ALICE Celebrated as the #1 Best Place to Work in Hotel Tech 2019

ALICE is excited to share we have been named 2019's #1 Best Place to Work in Hotel Tech by Hotel Tech Report. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies, and topping this list is truly an honor and a testament to our commitment to our people.

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INTELITY Looks to Win Hospitality's Hottest Technology Designation at ALIS 2019

INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announces its presence at The Americas Lodging Investment Summit (ALIS), which runs January 28-30, 2019. CEO Robert Stevenson will participate in a panel called \"The New ALIS Tech Challenge: What's Hot in Technology?\"

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Hospitality’s Marketing Gurus Honored at HSMAI Adrian Awards

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TeamSupport Hires Experienced Industry CMO to Accelerate Growth

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Roger Woolley has joined the company as Chief Marketing Officer. Woolley is the latest C-level hire in TeamSupport's broader effort to strengthen the executive team as the company's rapid growth intensifies. Woolley brings more than two decades of experience driving growth in the customer service industry to his new role at TeamSupport.

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Choice Hotels Launches Online Group Management Platform Tool for Seamless Planning Experience

Choice Hotels International, Inc. (NYSE: CHH) is making planning and booking group travel at its hotels easier than ever with the launch of the Group Management Platform, an online reservation solution.

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Vizergy Closes Out Record-Breaking Year With Numerous Platform Enhancements

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to invest in its best-in-class Vizergy Marketing System (VMS) platform.

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The Osage Casino Hotel Sweetens the Pot for Guests With OpenKey Partnership

DALLAS - The recently expanded Osage Casino Hotel in Tulsa, Oklahoma, has partnered with OpenKey, the industry standard for universal mobile key in hotels to deliver even more comfort to their guests. The casino and hotel is operated under the Osage Nation, the 25th largest tribe in the United States.

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The home of the Original Sacher-Torte partners with SiteMinder to offer the world a taste of Austria

Austrian Sacher Hotels, the home of the world-famous Original Sacher-Torte, has partnered with SiteMinder, the global hotel industry's leading guest acquisition platform, to invite guests from all over the world to experience a taste of Vienna.

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Marriott International Sets New Record for Growth in 2018 Fueling Global Expansion and Adding Choice for Travelers

Marriott International (NASDAQ: MAR) today announced record organic rooms signings in 2018, ending the year with a record global pipeline. In 2018, the company signed management and franchise agreements for 816 properties, comprised of 125,000 rooms, while opening nearly 500 properties comprised of more than 80,000 rooms around the world across its portfolio of 30 brands.

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Case Study: All-IP solution to Parallel Hotel in Spain

The Parallel Hotel is located just a short stroll from the port and beach area of the city of Barcelona in Spain.

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Airbnb-hotel Hybrids Offer More Homey Comfort With Less Risk

Airbnb's \"live like a local\" fantasy can quickly morph into a nightmare when your host's sun-dappled apartment photos turn out to conceal a roach infestation. But hotels can be so homogeneous. Now a new crop of startups is offering a hybrid alternative: apartment hotels, lodging that promises the comfort and roominess of a homestay (minus the flaky homeowner) with the consistency and in-room amenities of a hotel.

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Hotel x coworking space: The future of hospitality

Coworking spaces are something you do not expect in a hotel but they are becoming more popular as more employees embrace flexible jobs and more entrepreneurs and start-ups are building their business on the road.

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International Tourist Arrivals Reach 1.4 billion Two Years Ahead of Forecasts

International tourist arrivals grew 6% in 2018, totalling 1.4 billion according to the latest UNWTO World Tourism Barometer. UNWTO's long term forecast issued in 2010 indicated the 1.4 billion mark would be reached in 2020, yet the remarkable growth of international arrivals in recent years has brought it two years ahead.

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Inn at Harbor Shores to Implement Full INTELITY Platfrom

INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY's first property in Michigan.

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Blogging inspiration: 12 post ideas to get guests clicking

When you're busy running an apartment, hotel or B&B, it can be difficult to find a few minutes to come up with ideas for your accommodation blog. So, to save you time and give you inspiration, we've compiled 12 versatile blog post suggestions guaranteed to get guests clicking.

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Revinate Unveils New Guide to Help Hoteliers Navigate Loyalty Marketing

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, announced today the launch of the 2019 Guide to Hotel Loyalty, a new free resource that aims to help hoteliers navigate the ever-changing loyalty landscape and determine the best strategy for driving repeat bookings.

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HSMAI Announces 2019 Americas Board and Executive Committee

The Hospitality Sales and Marketing Association International (HSMAI) proudly announces its 2019 Americas Board of Directors and Executive Committee. The board is composed of a diverse range of travel and hospitality executives from a representative mix of HSMAI members.\"As we look to the year ahead, we're happy to report that the individuals on the 2019 HSMAI Americas Board are well suited to leading our organization during a time of innovation and rich possibilities for the hospitality industry,\" said Robert A. Gilbert, CHME, CHA, president & CEO of HSMAI. \"The Americas Board members are purposeful, inventive, and definitely up to the task of ensuring that it is a a value-filled year for HSMAI members and other hospitality professionals.\"Entering his second year as Chair of the HSMAI Americas Board, Mark Thompson, CHBA, CHDM, Senior Vice President of Tourism of VisitDallas, noted some goals for the year, \"As we enter only the second year of offering Organizational Membership, the HSMAI Americas Board is proud to be extending the benefits of this new membership category to more than 60 world-class hotel and travel organizations,\" said Thompson. \"The board looks forward to continuing to develop successful program offerings, such as Curate, for these organizational members, but we are also increasingly committed to continuing to deliver exceptional programming and resources to HSMAI's individual members and other travel professionals within the Americas at both national and chapter levels.\"HSMAI Americas Executive Committee members:

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Black Oak Casino Resort to Implement INTELITY's Guest Experience and Staff Management Platform

INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that it inked a deal with The Hotel at Black Oak Casino Resort in Tuolumne, Calif.

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marketing to China Conference features High-caliber Speakers

The first 2019 edition of the \"marketing to China\" Conference will feature a stellar lineup of Chinese digital marketing experts, who will address important industry topics, like

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Whistle Ranked #1 Guest Messaging Platform

Whistle is the leading Guest Messaging Platform in the hospitality industry, powering real-time guest communications via SMS, Mobile Messaging applications, Email, and Website Live Chat. Whistle helps tens-of-thousands of hoteliers by effectively increasing guest satisfaction and streamlining internal operations. Millions of hotel guests around the globe have already experienced the service, and the company is working hard to continuously help hotels expand this reach.

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Travel Tripper Named #1 CRS and Top-Rated Booking Engine and Digital Agency by Hotel Tech Report

(NEW YORK) Travel Tripper, the industry's leading provider of hotel booking and marketing solutions, this week received four awards from Hotel Tech Report, the top source for online ratings and reviews on hotel technology. The 2019 HotelTechAwards, known as the \"Oscars of Hotel Tech,\" honored Travel Tripper with the following:

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Rainmaker Closes a Record Year with An Increased Global Footprint, New Customer Growth, and Innovation in New Segments

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization software, today announced that the company is starting 2019 with strong-than-ever numbers, a full implementation pipeline, and continued growth in new regions.

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Ryanair and SiteMinder partnership takes off for European hotels

Ryanair, Europe's No.1 airline, and SiteMinder, the global hotel industry's leading guest acquisition platform, today announce a partnership to provide European hotels direct access to sell their properties on Ryanair Rooms.

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IDeaS Revenue Solutions Honored as 2019 HotelTechAwards People's Choice Winner

Hotel Tech Report has named IDeaS Revenue Solutions as the 2019 People's Choice Award winner in its annual HotelTechAwards. Recognized as last year's top-rated revenue management software provider, IDeaS continues to dominate the revenue technology category with far more satisfactory client reviews than any other vendor. Based on data from thousands of hoteliers in more than 120 countries, IDeaS was recognized as the most esteemed hotel technology provider, across all categories.

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Push For Direct Bookings 'The Best Movement A Hotelier Could Wish For'

The inaugural Direct Booking Summit: Asia-Pacific will be touching down in Singapore on February 27-28. In anticipation of what promises to be an unforgettable event, we've been catching up with our best-in-class speakers about direct bookings, the APAC hotel industry and what the future holds.

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Crave Interactive Named Top-Rated Guest Room Tablet Provider in the 2019 HotelTechAwards

London -  Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2019's top-rated Guest Room Tablet provider by Hotel Tech Report, marking the second consecutive win for the technology company in the HotelTechAwards.

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Revinate Marketing Wins 2019 HotelTechAward

San Francisco, California - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that Revinate Marketing just named 2019's Top Rated Email Marketing and CRM Product by Hotel Tech Report.

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Milestone to Present at 3 Free Workshop Sessions at HSMAI New York

Silicon Valley, CA - Milestone, Inc. announced today that it will be hosting three free digital marketing-focused workshops for hotels at the upcoming HSMAI Digital Marketing Conference in New York. The sessions will be held Tuesday, January 22 at the Marriott Marquis Hotel in New York City. Interested Hoteliers can register by visiting the dedicated site at https://www.hsmai.org/DigitalPreCon.

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Milestone Captures 5 HSMAI Adrian Awards for Hotel Website Design and Wins 2018's Mobile Web Awards Best in Show

Silicon Valley, CA - The Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone Internet Marketing with five Adrian Awards for digital marketing excellence for its winning entries in the annual Adrian Awards, the largest and most prestigious global travel marketing competition. This year Milestone is being recognized with 2 bronze awards, 2 silvers and one gold award for hotel website design and digital marketing.

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Virgin Hotels Ramps Up Customer Experience Marketing and Personalization Through Partnership with Local Measure

New York and Sydney - 17 January, 2019 - Virgin Hotels, one of the most loved consumer brands, has implemented new Wi-Fi infrastructure at its first hotel in Chicago in partnership with Local Measure, the leading customer experience platform for the hotel industry.

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HSMAI Announces 2019 Americas Board and Executive Committee

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TrustYou Reveals 2018 Year in Review Statistics: Largest Amount of Reviews Analyzed in 10-Year Company History

TrustYou looks back on a successful year and released its year-in-review numbers and statistics, revealing a record increase of analyzed reviews in its database and the largest amount of 5-star reviews ever. The statistics clearly reinforce the ongoing importance of feedback for the hospitality industry.

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St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity

Plum, the hospitality industry's revolutionary new wine by-the-glass appliance, today announced that the St. Regis Washington, D.C. is the first D.C. Metro-area hotel to offer guests a next-gen, on-demand experience. The Plum appliances, which dispenses a perfectly preserved and temperature-controlled glass with every pour, have been installed in St. Regis suite rooms, elevating and transforming the guest experience.

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How authentic and alternative accommodations are fuelling the UK traveller

London - Ever dreamt of staying in a lodge to observe wildlife in its natural habitat? Or of spending a holiday in an idyllic country house to reconnect with nature? Research from Booking.com has uncovered that one fifth of UK travellers (26%)* plan to stay in one of the aforementioned types of accommodation in 2019.

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Marriott International Announces Marriott Bonvoy - The New Brand Name Of Its Loyalty Program

BETHESDA, Md. -- Marriott International today unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) - and reflecting the unmatched benefits, single loyalty portfolio and experiences announced last year. Marriott Bonvoy is built on the belief that travel enriches us all and has the power to enrich the world. Marriott Bonvoy launches on February 13 when the logo and branding begins rolling out across all consumer touch-points, including on property, marketing and sales channels, digital, mobile and co-brand credit cards bolstered by a multi-million-dollar global media campaign starting in late February.

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IHG Launches New Lead Sharing Program With Interactive Sites' Lead Managment Platform - ShareIt Online

PHOENIX, AZ - Interactive Sites, a leading developer of online solutions for the hospitality industry, has successfully launched another private labeled release of their cross-sell and lead share platform - ShareIt Online - for InterContinental Hotels Group. The new program serves all IHG brands and is internally referred to as IHG LeadShare. The solution enables IHG sales managers, across the entire portfolio worldwide, to share and track group leads with other IHG properties.

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Conscious' Travel Emerging as Yet Another Hot Luxury Trend

For at least the past year, the travel industry, and especially the luxury sector, has latched onto the idea of \"transformative travel\" as the new \"experiential travel.\"

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Oaky and Hostelling International's Global Partnership Takes the Guest Experience to the Next Level

Hostelling International, the global non-profit network of youth hostel associations is now partnering with Oaky, the number one upselling platform for hostels, to help its 4,000 hostel members increase incremental revenue and boost guest experience with targeted upsells.

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Mews And Openkey Announce Tech Integration

DALLAS - OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system.

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Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control

San Jose, CA - As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests can immediately use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.

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HSMAI Reveals the 2018 Gold Adrian Awards Winners for Excellence in Travel Marketing, Advertising, and Public Relations

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce the Gold Winners of the 2018 Adrian Awards, which honor outstanding advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on January 22 at the New York Marriott Marquis.

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Despite challenges, OTA bookings continue to climb in Europe

Online travel agencies (OTAs) operating in the European travel market find themselves in an interesting position in 2018. On the one hand, these intermediaries have been instrumental in the maturation of the region's online travel marketplace, and the key players in the category are household names among European travelers. But increasingly, the landscape has shrunk to the point where, in the battle for OTA bookings, just one or two players compete, making it extremely challenging for smaller OTAs to stay in the game. As importantly, OTAs are now overshadowed in certain segments by the online supplier-direct channel, as a result of suppliers' success in developing and promoting their own online booking platforms.

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Global Wellness Summit Announces Prominent Co-Chairs from Asia to Curate 13th Annual Conference First to be Held in Hong Kong

The Global Wellness Summit (GWS), the foremost gathering of international leaders in the $4.2 trillion global wellness economy, today named Catherine Feliciano-Chon, a leading brand development and communications expert with offices in Hong Kong and Shanghai, and Tokyo-based spa/wellness investor and entrepreneur Yoriko Soma to co-chair the leading conference on the business of wellness. The Summit returns to Asia for the third time in its thirteen-year history and will take place at Grand Hyatt Hong Kong from October 15-17, 2019.

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Paddlewheeler Creole Queen and Riverboat Louis Armstrong to Boost Guest Experience with Agilysys InfoGenesis POS

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Hospitality Enterprises, known online as BigEasy, has chosen the company's InfoGenesis point-of-sale solution for their operations at the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong.

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House of Daniel Thwaites Selects Revinate to Power Group-Wide CRM Strategy

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that Daniel Thwaites PLC, a family-run hospitality company since 1807, has selected Revinate's full suite of SaaS solutions for its portfolio of 21 properties across the United Kingdom.

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Travel Trends Index: International Inbound Travel Growth Projected to Fizzle in First Half of 2019

Travel to and within the U.S. grew 3.0 percent year-over-year in November, according to the U.S. Travel Association's latest Travel Trends Index (TTI)marking the industry's 107th straight month of overall expansion.

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ITB Berlin and IPK International: Latin America ahead of North America

Americas report solid growth- Latin America outperforms North America - Strong growth forecast for both regions in 2019 - ITB Berlin exclusively publishes latest World Travel Monitor findingsBerlin, 11 January 2019 - With five per cent more international trips, outbound travel from the Americas has shown solid growth in 2018 with a plus of 5 per cent. In contrast to the previous year, where North American growth exceeded Latin America, the first eight months of 2018 reflected the contrary. While North American outbound travel increased by four per cent, Latin America was twice as strong with eight per cent more international trips. Looking at 2019, the latest results of the World Travel Monitor by IPK International point to an uplift due to stronger growth in North America.

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Milestone to Showcase new ChatBot Software and Presence Cloud Digital Marketing Suite at New York Conference

Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City.

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Best Western Hotels & Resorts Continues Award-winning \"Today's Best Western\" Campaign In 2019 With Focus On Personal Stories

In 2018, Best Western Hotels & Resorts introduced the travel industry to \"Today's Best Western,\" a year-long campaign representing Best Western's rich and colorful past while celebrating the excitement and vibrancy of the brand today. The initiative included a special \"Behind the Brands\" series, which raised awareness about Best Western's contemporary, diverse brand portfolio and offered travelers a look at the evolution of this powerhouse brand. Today, Best Western announced that \"Today's Best Western\" will be back in 2019 with a new series entitled \"Every Guest Has a Journey\". This campaign is a unique opportunity to celebrate the valued guests who have been with Best Western throughout our brand's evolution, while demonstrating that today's Best Western is a go-to travel solution for guests across all segments. A preview of the initiative can be Seen In This Video.

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RLH Corporation Enhances Hello Rewards Guest Recognition Program

RLH Corporation (NYSE:RLH) announced today that it is further enriching its innovative Hello Rewards guest recognition program with the introduction of a new digital currency: Hello Bucks. Unlike other loyalty program benefits, Hello Bucks was developed to reward all travelers staying at RLH Corporation hotels, not just the frequent traveler. Differentiated in the industry, the innovative Hello Bucks currency will instantly gratify Hello Rewards members with the compensation of 10 Hello Bucks for every qualifying stay at all participating RLH Corporation-branded hotels.

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Millennials Choose Hotels Based On Tech, Social Media

A strong online and social media presence is really important if a hotel hopes to attract millennials, according to a new report.

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RateGain Announces Launch of DataSure; A new Update for Optima to Ensure upto 99% Data Sufficiency

London, RateGain, the leader in providing innovative price intelligence and revenue management solutions for travel and hospitality industries, today announced the release of DataSure, a unique machine learning-enabled data quality and data profiling framework that speedily identifies, learns and fixes data sufficiency issues for each and every report generated. The launch of DataSure would improve and enhance the accuracy level of the data which will be delivered to RateGain's partner hotels so that they are better equipped to make more effective and informed decisions. The accuracy check process is executed through in-house built artificial intelligence and machine learning systems.

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Celebrating the Exceptional: HSMAI Adrian Awards to Honor Year’s Top Travel Marketing, Advertising, and Public Relations

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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

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OTA Insight Expands Partnership with NH Hotel Group

New York and London - One of the world's leading hotel chains is unlocking the power of data intelligence to deliver higher RevPAR. OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced an expanded global partnership with NH Hotel Group across 330 of its hotels throughout Europe, America and Africa. In today's competitive landscape, NH Hotel Group will have an edge with the adoption of Parity Insight in addition to its current reliance on Rate Insight.

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NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

PUNTA NIZUC, Cancun, Mexico - NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offerings.

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Moda Has Arrived

Bittel Americas announces initial customer deliveries of MODA. MODA, designed by Jacob Jensen, is Bittel's next generation ALL-IN-ONE guest room solution. MODA combines traditional nightstand devices including Bluetooth Audio, Alarm Clock, and mobile device charging into a stylish new design.

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Kiawah Island Golf Resort Enhances Guest Experience While Increasing Bookings Revenue with Agilysys rGuest Book

Alpharetta, GA. Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Kiawah Island Golf Resort has implemented Agilysys' new online reservations solution, rGuest Book. The resort chose the new booking solution to offer new and returning guests a user-friendly and effortless reservation process. Within the first 30 days of deploying rGuest Book, Kiawah Island Golf Resort more than tripled their bookings.

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Go Moment first to introduce Enterprise-Level real-time guest engagement Business Intelligence (BI) solution focused on texting

Go Moment, the world's largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy Analytics 2.0, the world's first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool.

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OpenKey Projects Issuance of 100,000 Mobile Keys Monthly

DALLAS - OpenKey, the industry standard for universal mobile key in hotels, expects to build on an impressive 2018 performance by reaching a key milestone in 2019. Following a 970 percent increase in keys issued among OpenKey client hotels last year, OpenKey is projecting performance to reach 100,000 mobile keys a month in 2019.

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SiteMinder partners with RoomIt by CWT on modern alternative to traditional corporate travel distribution

SiteMinder, the global hotel industry's leading guest acquisition platform, today announces a pioneering partnership with RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, a long-standing leader in business travel. The partnership will provide a modern alternative to the traditional corporate travel distribution chain by offering eligible SiteMinder hotel customers direct access to a travel management company's clients for the first time.

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What To Expect When You Travel In 2019

If you like crowds, personalized travel experiences or talking to machines, then you're going to love traveling in 2019. That's because \"overtourism,\" personalization and artificial intelligence rank among the top travel trends of the new year, experts say. And, as in years past, you'll also pay more to get where you're going.

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Kahala Hotel & Resort Upgrades Financial Accounting to Aptech PVNG

PITTSBURGH - Aptech Computer Systems announced that Kahala Hotel & Resort installed PVNG Enterprise Accounting to upgrade its back office financial processes. The Kahala Hotel & Resort is a respected luxury oceanfront destination known for its gracious Hawaiian hospitality and elegant amenities. Browser-based PVNG simplifies accounting operations and safeguards data in the cloud. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more on Aptech's products and services.

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Travel Tripper Releases the First ADA Monitoring Platform for Hotels

Travel Tripper, an award-winning digital agency and leader in hotel e-commerce, has released the first Americans with Disabilities Act (ADA) Monitoring Platform made specifically for hotels. This groundbreaking new platform offers a proactive approach to the increasing threat of ADA website lawsuits in the hotel industry, allowing hoteliers and their web service providers to address website accessibility issues and mitigate the risk of ADA compliance lawsuits.

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Marriott International's Bigger Size Could Mean Paying Lower Fees to Expedia

Marriott might have more clout in negotiations with the online booking giant following its Starwood acquisition.  Marriott International Inc. and Expedia Group Inc. are in the final stages of negotiations over how much the world's largest hotel company will pay the online booking giant, a development that will have broad implications for other hotel operators, property owners and millions of guests world-wide.

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HEBS Digital Wins Silver Adrian Award for The Resort at Pedregal's Here Comes the Sun Campaign

HEBS Digital has been honored with a Silver Adrian Award for their work on The Resort at Pedregal's Here Comes the Sun multichannel campaign by the Hospitality Sales & Marketing Association International (HSMAI) for 2018.

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Revinate Ends 2018 with Strong Company Growth and Innovation

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today shared a look-back at achievements that occurred during the 2018 calendar year. Serving the hospitality industry since 2009, Revinate moves into its 10th year in a position of tremendous strength from both a company and product perspective.

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Travel Tripper's E-Commerce Platform and Strategic Ad Campaigns Honored By HSMAI Adrian Awards For Excellence in Digital Marketing

The Hospitality Sales & Marketing Association International (HSMAI) this year honored Travel Tripper with two Silver Adrian Awards for its achievements in digital marketing innovation and campaign strategy.

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Customer experience - The arrow you need to hit the mark

We operate in an environment that is booming with an influx of travellers and hospitality brands alike. It is essential for growing hospitality brands to understand that the key to their success lies not in their product but their service.

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The Future of Travel - The 4th Travel & Hospitality Revolution, Part II: Innovators, Incubators & Hackathons

The 4th Technological Revolution is contextually just in its infancy, and this research is simply showing some of what is emerging as related to Travel and Hospitality. This 2nd in the Series by Xenia Hospitality Advisors, sheds some light below the surface to where innovations are developed, incubated, invested in, and being brought into the market. Unless you swim in these circles full time, you likely have little real idea to what is coming in next generation of valuable solutions directed to travel and hospitality consumers. This presents real risk for business disruption impacting every part of travel from airlines to hotels, transportation companies and travel experience related entities. Disruptions that are now predictably certain to occur even more rapidly and comprehensively with each new level reached in the 4th Technological Revolution.

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Revinate Announces Promotion of Customer Success Leaders

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced two executive leadership changes; Rani Croshal has been promoted to Vice President of Customer Success and Karen Stephens has been promoted to Chief Revenue Officer (CRO).

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The Boutique & Lifestyle Leaders Association (BLLA) Launches the Stay Boutique Bedding Program

The Boutique and Lifestyle Leaders Association (BLLA) is launching the Stay Boutique Bedding Program for members of the organization. The official launch date is January 2019 and will include a range of education and preferred suppliers to the program. What could be more important to a hotel room than the bedding, beginning with the mattress.

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The Good, The Bad And The Ugly: A 2018 Hotel Marketing Review

With 2018 essentially in our review mirror, it's time to take stock of what was another eventful year in hotel marketing. That includes the good, the bad and the downright ugly hotel marketing trends and practices we witnessed this past year.

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