Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news - inspire marketing

2018

April

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Marriott Content Studio Production The Other End Of The Earth' From Ritz-Carlton Reserve Makes Festival Debuts In Boston And Baton Rouge

The latest production from the Marriott Content Studio, THE OTHER END OF THE EARTH, will screen at the 6th Annual Louisiana International Film Festival (LIFF) in Baton Rouge, Louisiana as part of the International Live Action Shorts block April 21 at 10 a.m. at Cinemark Perkins Rowe, 10000 Perkins Rowe #125, Baton Rouge, LA 70810.

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Hands Free Voice-Enabled Calling in Hotels Available on Volara-Powered Amazon Alexa Devices

Volara, the voice hub for the hospitality industry, today announces the launch of live hands free voice-enabled calling available on all Volara-powered Amazon Alexa devices.

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Experience is everything. Get it right

Give customers a great experience and they'll buy more, be more loyal and share their experience with friends. Great. That's what every company strives for. Yet, so many consumers seem disappointed. Call it an experience disconnect: companies tout the latest technology or snappy design, but haven't focused onor invested inthe most meaningful aspects of customer experience.

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Maldives to open 'world's first' underwater hotel residence | cnn.com

A luxury Maldives resort is about to take the sleeping under-the-sea phenomenon to a whole new level.Conrad Maldives Rangali Island is building a $15 million two-story hotel villa, part of which will sit 16.4 feet below the surface of the Indian Ocean.The property, believed to be the world's first undersea residence, is under construction in the South Asian island country and is due to be completed in November.

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Skip the Tourist Stuff and Just Lock Yourself Up in This Hotel's Bananas Gaming Suite | gizmodo.com

If you're a gamer who doesn't want to haul a PC with you on vacation, you could book your next trip to Panama City where the local Hilton has packed a ridiculously customized hotel room full of high-end gaming gear and accessories. The beanbag chairs, VR goggles, and racing seat all make sense to me, but why did the designers bother including a shower and two beds?

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A Luxury Hotel Chain Is Making It Hip To Ditch Single Use Plastic | qz.com

A night in a hotel is, by definition, single-use. After each guest's stay, the sheets are cleaned, the minibar restocked, a new keycard issuedwith each individual amenity leaving its own impact on the environment.

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ReviewPro Implements Seamless Integration with protel to Enrich Guest Profiles

Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, the companies' full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.

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Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington Court Hotel located in the heart of Washington, D.C.

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ALICE to Showcase Their PMS Integrated Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference

ALICE, the hospitality industry's leading operations platform, will be showcasing its complete suite of hotel management and guest engagement products at the Maestro User Conference, April 23-26. Click here to schedule a meeting with our team.

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Top Concerns Hotels Need to Know About the GDPR and How to Prepare Your Action Plan

By now you've probably heard of the General Data Protection Regulation (GDPR) and should have started considering the effects of this regulation on your hotel website, data strategy, and hotel digital marketing. With the GDPR just around the corner, we've put together an overview that includes an explanation of the GDPR, the top misconceptions, and the most important considerations that will need to be implemented on your hotel website and included in your digital strategy.

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Using Predictive Guest Intelligence to Drive Guest Retention and Revenue

Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, \"Using Predictive Guest Intelligence to Drive Guest Retention and Revenue.\" As the gap between guest expectations and hotels continuing to grow, the revealing e-book uncovers actionable strategies to better understand and measure up against those expectations.

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Tru by Hilton Opens Five New Hotels Including First College Town Properties

Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is celebrating the openings of five new hotels, three of which are the first college town properties, including Auburn, Alabama (Auburn University); Tallahassee, Florida (Florida State University) and Madison, Wisconsin (University of Wisconsin-Madison). Tru by Hilton has disrupted the midscale hotel category and continues to enter diverse areas, with upcoming hotel openings in urban, suburban, resort and interstate locations. Fresh, distinct and innovative, Tru by Hilton delivers a unique, quality experience for families, future students and alumni.

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Oakwood Worldwide Enhances Online Customer Experience with a Major Digital Transformation

Oakwood Worldwide, wholly owned by Mapletree Investments, announced a significant realignment in its technological infrastructure over the next several years and is spearheading this initiative with the launch of its new website. To further improve customer experience and expand online booking capabilities, the company is dedicating resources to a large-scale digital transformation that will see major enhancements and upgrades to its current client systems.

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Is this the most Instagrammable hotel in the world? | lonelyplanet.com

While there is beauty to be found all around the world, some places are practically made to look good on Instagram. Once such place is Anantara Kihavah Villas in the Maldives, which was just voted the most Instagrammable hotel in the world.

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Guests Take Mobile Control of Their Journey with Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests

Markham, Ontario Mobile convenience is an essential and expected part of today's guest journey. Maestro PMS property software offers operators and guests a complete variety of mobile guest services that begin with pre-registration, pre-arrival amenity requests, mobile check-in, and in-house service requests.

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Choice Hotels Expands Vacation Rental Offering

Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, announced a major addition to its leisure offerings with the expansion of the Vacation Rentals by Choice Hotels brand. The brand now offers access to more than 20,000 new properties in 35 of the top United Statesvacation destinations.

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Majority of Global Online Travel Buyers Visit TripAdvisor before Booking a Hotel or Flight, According to New Study

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of the \"Path to Purchase\" study, which provides an in-depth look into how consumers research and book travel online, and the impact TripAdvisor content has on these decisions. The study, conducted by comScore in 12 major travel markets across the globe and analyzing activity on more than 325 transactional sites, shows that TripAdvisor reached 60% of all travelers (and 67% of U.S. travelers) who researched and ultimately booked travel online in Q2 and Q3 2017.

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trivago Continues to Invest in Product Innovation, Partners with Silicon Valley Startup Accelerator Plug and Play

trivago, a leading global hotel search platform, announced today its partnership with Plug and Play, a Silicon Valley-based global innovation platform. trivago joins Plug and Play's Travel & Hospitality ecosystem, focusing on partnerships that strengthen the search experience for its users. By sourcing innovative startup technology which aligns with its long-term vision and strategy, trivago intends to enhance its product and optimize the effectiveness of existing features and capabilities on its platform.

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The Pioneer Woman's Oklahoma hotel is already booked solid | cnn.com

Ree Drummond, known as The Pioneer Woman to her blog readers and viewers of her Food Network show of the same name, has opened a boutique hotel in her hometown of Pawhuska, Oklahoma.Fans who missed an early chance to book a reservation will have to wait a while to check it out.The Boarding House, an eight-room hotel described on its website as \"cowboy luxury,\" was fully booked through October within hours of reservations opening to the public on Thursday, with scarce weekend availability through March 2019.Fans who registered early on an email list were given a one-week head start before Drummond announced the opening of the hotel on social media on April 12.

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Symphony of the Seas: World's largest cruise ship sets sail | cnn.com

After three years of construction, the world's largest cruise ship just set sail from Barcelona, Spain, on its inaugural voyage to destinations around the Mediterranean.But the ship's record-breaking size isn't its only claim to fame.The Symphony of the Seas is home to the tallest waterslide at sea, the ocean's fastest Internet and more works of art than the Louvre has paintings.

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German hoteliers set for profit squeeze in 2018

The German accommodation market is in the midst of a strong period of high demand, with the number of overnights stays in German accommodation establishments with 10 or more beds rising from an estimated 436.4 million in 2015 to 459.6 million in 2017. Despite the recently buoyant market, 2018 will see hotel profits in the country under pressure as demand growth from German travelers slows, room supply increases and costs grow says a new report, an excerpt for which can be downloaded for free here.

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JW Marriott and FOOD & WINE Announce Full Lineup of Star-Studded Talent for Venice Food & Wine Festival

JW Marriott Hotels & Resorts and FOOD & WINE are thrilled to announce the addition of notable talent for the inaugural Venice Food & Wine Festival, including award-winning singer and songwriter Emeli Sande, who will headline the festival's grand finale concert. Culinary legends, Michelin-starred Chef Missy Robbins, food artist, baker and owner of Flour Shop Amirah Kassem, and Chef and Food Stylist Camille Becerra, have also joined the impressive roster of celebrated and established epicureans.

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DoubleTree by Hilton Opens New Hotels Appealing to both City Seekers and Outdoor Enthusiasts

DoubleTree by Hilton, one of Hilton's 14 market-leading brands, continues to grow its portfolio with the opening of three properties in Helena, Mon., Phoenix, Ariz. and St. Paul, Minn. The hotels now provide welcoming, full-service accommodations for both the city seeker and the outdoor enthusiast in top travel markets.

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Conrad Maldives Rangali Island Announces Construction Of First-of-its-kind Undersea Residence

Conrad Maldives Rangali Island announced today the submersion of what is believed to be the world's first undersea residence, which will be completed in the fourth quarter of 2018. The result of a significant $15 million USD investment, this revolutionary concept will transform the Maldives experience for travelers who want to be truly immersed within the natural beauty of the Indian Ocean. As the first international hotel brand to enter the Maldivian market 20 years ago and home to the world's first undersea restaurant, Ithaa, Conrad Maldives Rangali Island continues to pioneer and innovate with the groundbreaking introduction of the undersea residence.

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Marriott International Unveils Unified Loyalty Programs With One Set of Benefits

Today, Marriott International announced it will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) for its members in August 2018. This will create an incredibly rich hospitality loyalty program in which members will earn more points faster than under the prior programs on average 20% more points for every dollar spent. For the first time, members will have access to book stays and earn or redeem points among 29 participating global brands comprising 6,500 hotels in 127 countries and territories. Additionally, the Moments experiential platform is expanding, with more than 110,000 experiences in 1,000 destinations from must-see attraction tickets and tours for purchase with cash by all guests, to once-in-a-lifetime events only available to members using points, including the new bespoke Moments Live event series.

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ReviewPro Launches the Guest Messaging Hub

ReviewPro presents Guest Messaging Hub, a real-time communication platform that can be used to interact with guests from the messaging service they prefer, without having to download an app. It was designed in response to the fast-growing trend in private messaging use, and also answers the need from ReviewPro's hotel clients for an efficient, seamless, and fully integrated messaging system for guests to connect directly with hotel staff.

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Hospitality Experts Gather for HFTP's Second European HITEC

In its second year, Hospitality Financial and Technology Professionals (HFTP) European HITEC was held last week where top industry experts exchanged knowledge geared toward shaping the future of hospitality globally. Discussions were held on the hottest topics in the industry artificial intelligence, voice recognition, data science, robotics, customer journey and the EU GDPR. Over 100 companies displayed the latest in available hospitality technology products available around the globe.

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Nominations Open for the 2018 Historic Hotels Awards of Excellence

Historic Hotels of America and Historic Hotels Worldwide are accepting nominations for the 2018 Awards of Excellence. The Awards of Excellence recognizes the pinnacle of this distinct group of nominees in a number of categories. Awards of Excellence winners will be announced and recipients will be honored on November 1, 2018 at The Broadmoor (1918) in Colorado Springs, Colorado during the 2018 Historic Hotels Awards of Excellence Ceremony and Gala. These prestigious awards are treasured by historic hotels and their hoteliers. Award winners receive annual recognition, promotion, and the acclaim from having been selected from the most prestigious collection of historic hotels.

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Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger

Palace Resorts, a luxury all-inclusive resort brand in Mexico and the Caribbean, offers guests a world of luxury and amenities, worry-free, without lifting a finger. This mission is extended to their new digital marketing campaign that launches today, which utilizes eye-tracking functionality that creates personalized recommendations to a consumer without them ever having to lift a finger.

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German Hospitality Market Keeps Expanding | tourism-review.com

German hospitality stakeholders identify a specific trend of the sector. The number of hotels in Germany is decreasing, but the number of guest beds goes up. Nearly 700 new hotels are planned to be built in the next three years, with 100,000 rooms, representing almost 17 billion euros of investment.

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The Queen Mary Opens Up Its Haunted Hotel Suite For An Overnight Ghostly Experience | forbes.com

The Queen Mary once labeled as one of the \"Top 10 most haunted places on Earth\" by Time Magazine, has launched its famously haunted Stateroom B340 for overnight guests starting this month. The first time I visited the ship I personally felt its ghostly vibe and was eager to explore areas previously not made available to visitors.

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Germany to continue to lag other markets for mobile travel bookings

Although digital travel bookings made through mobile are rising, a number of factors will mean Germans continue to rely on their desktops and laptops to look and book their trips says EyeforTravel's new German Travel Consumer 2018 Report.

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Dream Hotel Group Increases Group Commissions Portfolio-wide

Renowned hotel brand and management company Dream Hotel Group, home to its Dream Hotels, Time Hotels and Unscripted Hotels brands, today announced it is now offering a 12 percent commission for qualified groups and meetings that are booked and actualized in 2018. The offer is available to conference and event organizers, third-party meeting planners and group travel agents now through December 31, 2018.

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Hotel or commune? New wave of lodging is aimed at digital nomads who want more than Wi-Fi connection | By chicagotribune.com

Eyes closed, poised in a lotus position, I mentally slip away from our morning mindfulness instruction to meditate on the joy that we might offer the world today.

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Dayuse.com reveals its new brand campaign

Dayuse.com, the premier solution for daytime hotel reservations worldwide, is launching its new brand campaign, the \"Dayuse Effect.\"

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Mandarin Oriental Launches Fans Of M.O., An Enticing Guest Recognition Programme

Mandarin Oriental Hotel Group is well known for delighting guests with personalized, intuitive service. Now guests will be even better recognized by joining Fans of M.O. and receiving an elevated range of privileges designed to surprise and delight, whenever they stay at Mandarin Oriental hotels around the world.

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Chicago Hotel Embracing Single Parent Families for Mother's Day

River North's Kinzie Hotel (20 West Kinzie Street) is embracing the single parent family unit with its new Single Mother's Day Picnic Package. The independent, Chicago-themed boutique hotel cordially invites single moms and their children to a staycation curated Chicago-style just for them. The experience includes a number of exciting Chicago-centric activities, including a picnic in Millennium Park, a visit to the Chicago Children's Museum, and a night (or two or three) in one of Kinzie's luxurious guestrooms overlooking the vibrant city.

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What are the coolest U.S. cities to visit in the year 2018?

There are plenty of cities in the United States that had a high profile with guests from throughout the globe. Names like New York City, of course, come to mind, as do rising stars like Austin, Texas and Nashville, Tennessee.

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HFTP Announces Dates and Location for Second Annual HITEC Dubai

Building on the expertise of planning and producing the world's largest hospitality technology show, Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), will host HITEC Dubai 2018 from December 5-6, 2018 at the Madinat Jumeirah in Dubai, UAE. Produced in partnership with Naseba, HFTP's HITEC Dubai will serve as the association's third and final HITEC of 2018.

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Booking.com Announces Milestone of Five Million Reported Listings in Homes, Apartments and Other Unique Places to Stay

NEW YORK -- Today Booking.com announced it has reached a milestone of five million reported listings in homes, apartments and other unique places to stay.

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Hospitality Social Media Marketing News

It's just been two weeks since we sent our last social media update newsletter, and so much has already changed. Keep reading to see what these changes mean for hotels and resorts in the hospitality industry, and don't forget to keep an eye out for biweekly updates moving forward! We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry.

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Wyndham Hotel Group Unites its Family of Hotel Brands under One Powerful Name

Starting today, 12 Wyndham Hotel Group brands - including iconic names such as Super 8, Days Inn and Ramada - are adding the powerful \"by Wyndham\" suffix to their names. Unveiled in front of thousands of its franchisees at the company's Global Conference, the plan to unite its signature lodging brands under the Wyndham banner is one of the largest name changes in the industry's history. Brands adding the \"by Wyndham\" hallmark are Super 8, Days Inn, Howard Johnson, Travelodge, AmericInn, Baymont, Ramada, Ramada Encore, Dolce, Dazzler, Esplendor, and Trademark - representing 7,074 properties across the globe. The move not only unites the Company's diverse hoteliers under a common mission and name, but is also expected to favorably impact guest trial and brand awareness throughout the Company's portfolio. \"As the leader in midscale and economy lodging, the Wyndham name has become synonymous with making hotel travel possible for all,\" said Barry Goldstein, Wyndham's executive vice president and chief marketing officer. \"This new designation for our brands is a celebration of the accomplishments we've made in our mission to make travel possible for everyone, revolutionizing Wyndham Rewards and elevating our brands through a laser focus on quality, technology, and sales and marketing.\" Beginning April 16, the updated brand names and logos will appear across Wyndham's digital placements from brand websites to mobile sites and third-party listings. Hotel owners in North America may immediately begin placing orders for their new signs today. The updates will progress around the world with an expected completion date of December 2022. The \"by Wyndham\" cross-branding initiative represents a further evolution of the Company and its brand portfolio leading up to its spin-off as a pure-play hotel franchising and hotel management company (Wyndham Hotels & Resorts, Inc.), which is scheduled to occur later this quarter. Wyndham's Wingate, Microtel, Hawthorn Suites and TRYP brands already incorporate \"by Wyndham\", and all twenty of the Company's hotel brands participate in its award-winning Wyndham Rewards loyalty program, which has more than 55 million members. It's All in a Name\"In a world with thousands of hotel brands available, guests look to names they trust, like Wyndham, which they know means a quality experience and exceptional service,\" said Lisa Checchio, senior vice president, Global Brands. \"Putting that powerful name on the front door drives trial and builds tremendous awareness. Think of how many potential guests drive past our signs: 80 percent of the U.S. population is within a 10-mile radius of one of our hotels, and between our scale and our broad geographic reach, our signs generate more than 500 billion roadside impressions in the United States alone.\" Research shows that nearly 45 percent of consumers \"feel better\" about an endorsed brand, and almost one-third expect a better quality experience. Wyndham has already seen this effect on several of its existing brands, including Wingate by Wyndham and Microtel Inn & Suites by Wyndham - two brands recognized by the industry for exceptional quality. For Wingate, the addition of \"by Wyndham\" in 2007 significantly increased brand awareness, and Microtel has experienced a steady increase in RevPAR performance compared to industry benchmarks since the \"by Wyndham\" addition. The shift also reinforces the power of Wyndham Rewards, which continues to drive loyalty to the entire family of brands. Guests will now be able to easily associate each \"by Wyndham\" brand with the top-ranked program - giving them peace of mind and a reason to return again and again.

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HD and Hilton Partner on Design Challenge

Hospitality Design Group has partnered with Hilton on the Box, a one-of-a-kind design competition that in January, challenged 12 top design firms to create the ultimate luxury guestroom in 24 hours. The winning concept, from Toronto-based Chapi Chapo Design in collaboration with the two dozen sponsoring manufacturers, will make its debut on the show floor at booth #1883 during HD Expo, May 2-4 at the Mandalay Bay Convention Center in Las Vegas.

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Woodside Hotels Undergoes Rebrand and Emerges as Woodside Hotel Group

California's leading operator of independent luxury hotels, restaurants and spas, announced it has rebranded toWoodside Hotel Group. Formerly known as Woodside Hotels, the company has introduced a new logo and a new name as it enters its 46th year in business. The move comes on the heels of the group's most recent announcement of adding Harvest Inn in St. Helena to its portfolio of managed hotels and resorts.

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New Feature Rollup in AirGain to offer better control to Airlines on Rate Parity

RateGain Technologies today announced the introduction of key powerful features to its recently launched real-time airline pricing intelligence tool, AirGain. The 2.1 release would enable the airline industry to gain complete and in-depth price intelligence on parity violating instances.

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Nor1, Inc. Acquires Stay Delightful to Further Enhance its Ability to Engage and Interact with Hotel Guests In Real-time Throughout the Reservation Lifecycle

Silicon Valley Nor1, Inc., the leader in hospitality upgrade, upsell, and merchandising technology, today announced that it has acquired Stay Delightful, a messaging-based guest service and ancillary revenue generation platform for the hospitality industry.

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KViHotel Deploys ASSA ABLOY Hospitality Mobile Access Solution for Convenient Keyless Guestroom Entry

ASSA ABLOY Hospitality, innovator of security technologies for the hospitality industry, announces the successful implementation of several of its advanced security and access solutions at KViHotel in Hungary. Located in Budapest, KViHotel has implemented ASSA ABLOY Hospitality Mobile Access, VingCard Allure electronic door locks and the Visionline software platform to maximize security and enhance the overall guest experience. The new 40-room property is among the first smart hotels in Europe to offer a complete mobile experience through the use of its mobile app, TMRW Hotels, which as an ASSA ABLOY Hospitality certified partner includes the added feature of Mobile Access keyless entry.

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Infor EzRMS Mobile App Enables Revenue Management on the Go

Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor EzRMS Mobile as part of the company's overall portfolio of Hospitality Revenue Management Solutions. The application, available through Google Play Store and Apple App Store, enables users to stay on top of their business by providing critical information on mobile devices. It provides the right information at the right time so hoteliers can analyze trends and make pricing decisions on the go.

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Intelity to Host Voice Technology Webinar

Artificial Intelligence (AI) voice command technology is infiltrating the hospitality landscape, with guests eager to enjoy its conveniences and hoteliers ready to capture new revenues and boost operational efficiencies. In two weeks, Intelity will hold a webinar titled \"Say Hello to ICEvoice.\" Led by Chief Sales & Marketing Officer Gregg Hopkins and Chief Technology Officer Chris Grey, the online session will discuss how guests can use voice commands for requesting services and controlling the in-room environment, and how that translates into improved operational efficiency and revenues.

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Otrum brings one-step Chromecast authentication to the hotel guestroom

Otrum interactive TV solutions are fully Chromecast-enabled, allowing the guest to stream content from their own mobile devices to the in-room TV. Guests can access content from Netflix, HBO, YouTube and a 1000 more content rich applications.

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

TrustYou, the world's largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their online reputation by collecting online reviews. The study is available for free download.

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Swiss-Belhotel International Among Top 10 Most Active Brands In KSA

An exclusive report by TOPHOTELPROJECTS for The Hotel Show Saudi Arabia 2018 has identified Swiss-Belhotel International among the top ten most active brands in the Kingdom. The group currently has five projects featuring over 1200 rooms under development in KSA.

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ALICE to Attend HITEC Amsterdam to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market

ALICE, the hospitality industry's leading operations platform, is officially launching in Europe and will be exhibiting its complete suite of hotel management and guest engagement products at this year's HITEC Amsterdam, April 11-13, at Stand 207. Click here to schedule a meeting with our team.

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HEDNA Releases Two Highly Anticipated New White Papers for Hoteliers

HEDNA, the Hotel Electronic Distribution Network Association, is pleased to announce the launch of two new white papers developed to help hotels leverage the plethora of content, diverse platforms, distribution channels and data to gain critical insights, optimize their distribution performance and operations. The insightful reports are a prelude to some of the topics that will be explored at the upcoming HEDNA Global Distribution Conference in Lisbon, Portugal.

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Horwath HTL Market Report: Wuhan, China - Upper-Tier Hotel Market

Gary Shao, from Horwath HTL, Shanghai, has produced the latest market report from China. Wuhan is the provincial capital of Hubei and the largest economy in central China. Given the city's rapid expansion powered by several major developments, the Wuhan hotel market is experiencing severe competition, coupled with a large number of new hotel additions expected to open in the near future.

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Do you know the factors that affect guest experience?

Customer experience is one of the most important factors affecting positive customer behaviour such as loyalty and personal recommendation. In the hospitality industry, customer satisfaction can provide hotels with major competitive advantages, which can directly lead to increase in profitability and growth. Hotel managers should consequently have a clear perception of the factors that provide positive guest experiences.

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Radisson Blu is Europe's largest upper-upscale hotel brand

Radisson Blu reconfirms its place as Europe's leader in upper-upscale hospitality with 186 hotels and almost 45,000 rooms in operation - according to the latest ranking by MKG Hospitality-ON. Radisson Blu has maintained this leading position since 2010.

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The Hotel Guest Rating Leaders Are Two Familiar Brands [Download Chain Report]

Experts and industry watchers recently conducted a survey aimed at benchmarking the customer satisfaction from throughout 20 hospitality companies, and the top names are two companies that are likely very familiar to anyone within the hospitality industry: Marriott and Holiday Inn Express.

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Leo Messi named as World Tourism Organisation Ambassador for Responsible Tourism

Considered by many the best football player of all times, Lionel Messi joins the World Tourism Organization to promote the value of responsible tourism. The UNWTO Secretary-General, Zurab Pololikashvili, appointed Messi as UNWTO Ambassador for Responsible Tourism this Saturday at Camp Nou in Barcelona, after the match F.C. Barcelona - Leganes.

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Vizergy Launches New Custom Website for Neighboring Hotel, One Ocean Resort & Spa

Vizergy, the leading intelligent digital marketing solution provider to the travel and hospitality industry, is pleased to announce the launch of One Ocean Resort & Spa, Northeast Florida's only artfully-inspired boutique resort's new website (OneOceanResort.com).

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German consumers ready to spend on leisure travel in 2018

The German economy and consumer is in excellent shape in early 2018 and that means increased spending on travel in the world's third largest outbound market says EyeforTravel's new German Travel Consumer 2018 report, a free excerpt from which is available now.

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Amusement parks jump to the front of the line with green energy - JLL Real Views

Solar-charged rollercoasters, wind-powered Ferris wheels and other renewable-powered attractions could become business as usual for the amusement parks of the future.

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TEFAF announces partnership with Raffles Hotels & Resorts - Acclaimed luxury brand to serve as lead sponsor of TEFAF New York spring 2018

TEFAF, the not-for-profit foundation that organizes three Fairs internationally, TEFAF Maastricht, TEFAF New York Fall and TEFAF New York Spring, has announced that Raffles Hotels & Resorts, an award-winning, luxury hotel brand, is the lead sponsor for the second edition of TEFAF New York Spring, May 4-8, 2018 at the historic Park Avenue Armory.

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AccorHotels Signs Strategic Agreement with Mantis Group

AccorHotels has today announced a strategic partnership with the South Africa-based Mantis Group, a collection of award winning, privately owned, managed and branded five star properties and lodges located around the world, across all seven continents. From boutique hotels, eco lodges, game reserves and luxury houseboats to adventure tourism as well as a bespoke tour operating division, the agreement reinforces AccorHotels as a leader in curated one-of-a-kind experiences and resonates with the Group's conservation platform with Planet 21.

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HSMAI Region ROC & DOC

We are getting excited to welcome Steven Bartlett to the#HSMAIEuropeROCDOC2018! Steven is the 25-year-old CEO of The Social Chain Group and will be enlightening us on what is next for #socialmedia and how to stay ahead of the curve this year!

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Affluent Consumers in 2018: Demographics and Spending Habits - MDG

While the cliche of wealthy consumers may be that of living a life filled with trust fund-fueled spending sprees, the reality is often much different. Newly published research from eMarketer on affluent Americans reveals the makeup and behaviors of this segment are nuanced and complex. Specifically, the demographics and spending habits of the group vary significantly from how they're often portrayed. Here are some of the key insights from the report, which was based on a range of sources, including U.S. government data and recent surveys:

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

TrustYou, the world's largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their online reputation by collecting online reviews. The study is available for free download.

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Mandarin Oriental Launches Fans of M.O.

Mandarin Oriental Hotel Group has launched a loyalty program intended to elevate guest experience and recognition, Fans of M.O. The program offers privileges designed to surprise and delight when guests stay at properties around the world.

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Red Roof Announces Debt-free Education Employee Benefit Program

In support of the American Hotel & Lodging Association (AHLA), Red Roof is partnering with Pearson, the world's leading education company, to create the Learning Pathways Program, providing debt-free education to its employees. The leading economy hotel chain will give away 100 scholarships in 2018, covering tuition, registration fees, books and school supplies.

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TRS Hotels Pioneers New Hotel Technology

TRS Hotels, the luxury adults-only brand of Spanish hotel company Palladium Hotel Group, is pioneering new hotel technology that offers guests a range of services at their fingertips. Cutting out the middleman by allowing visitors to speak directly to their butler, housekeeping, the hotel's restaurants or transportation service via a dedicated online portal, TRS Hotels' technology offers a new level of service and the ultimate convenience for hotel guests. The unique portal can be accessed from any smart phone, tablet or laptop while connected to the hotel's WIFI. The technology is currently in use at TRS Yucatan Hotel, which reopened in December following extensive renovations.

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Radisson Hotel Group Launches Global Partnership With SOS Children's Villages

Radisson Hotel GroupTM, today announced at its Americas Business Conference in Orlando, Fla., a new global partnership with SOS Children's Villages, the world's largest not-for-profit organization dedicated to building loving, stable families for orphaned, abandoned and other vulnerable children. Radisson Hotel Group aims to have its 1,100 hotels in operation sponsor the upbringing and education of at least one child per hotel and help establish meaningful local relationships with SOS Villages worldwide.

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Check In, Workout: W Hotels Launches Fuel Weekends Fitness and Wellness Experiences That Give Guests All They Need To Detox. Retox. Repeat.

Sweat it out. Soak it in. W Hotels Worldwide today announced the next iteration of the brand's unique take on fitness and wellness, FUEL weekends by W Hotels. By enlisting high-energy fitness experts to act as weekend workout guides - including Jason Wimberly, Joe Holder, Ashley Guarrasi, and Tara Stiles - W Hotels is launching next level, energy-soaked workout getaways in some of the most vibrant and inspiring destinations in the world. Kick box, then kick it up a notch. Work up a sweat, then party down. This is how W feeds guests' passion for staying in shape, in style.

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The Hotels Network forges ahead with new growth, defining latest category in hotel marketing and sales tech

Innovative hotel technology company The Hotels Network, has today announced it has successfully closed a new funding round of $3.7M drawing in leading investors from Europe and the US to be part of its growth story. The round was led by Seaya Ventures with the participation of SeedRocket 4Founders. Existing investors include US fund NFX.

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Concierge at your Fingertips: ALICE Partnered with Forbes Travel Guide to Bring First Text Messaging-Powered Concierge Service to the Forbes Luxury Summit

ALICE, the hospitality industry's leading operations platform, partnered with Forbes Travel Guide during their annual Luxury Summit, to create the event's first text messaging-powered concierge service. By offering the Summit's hundreds of attendees concierge service at the push of a button, ALICE demonstrated just how convenient and compelling text messaging with hotel staff is as a way to deliver a superior guest experience.

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Wyndham Strengthens Trademark's U.S. Footprint with Latest Additions

Raising the sought-after Trademark Hotel Collection flag at nine new U.S. destinations, hospitality giant Wyndham Hotel Group is ushering in more of its soft brand's unique hospitality flair coast to coast. The latest additions in New York City, California, Ohio, Utah, Louisiana, Nebraska and Vermont more than double the brand's U.S. portfolio to 15 hotels and more than 2,000 rooms.Launched last year, Trademark is a collection of upper-midscale-and-above hotels with fiercely independent spirit and individuality. It's the first soft brand geared to independent hoteliers with landmark three- and four-star hotels designed for everyday travelers seeking unique accommodations. Globally, nearly 70 hotels currently don the Trademark banner.\"Trademark offers entrepreneurial hoteliers a unique opportunity to tap into a hospitality mega-network without sacrificing their hotels' distinct character and authenticity, which draws travelers through their doors,\" said Chip Ohlsson, executive vice president and Chief Development Officer, North America. \"The surge of owners joining the Trademark family is testament to their desire to be part of something greater, as well as to Wyndham's steadfast commitment and track record of delivering for its owners.\" Demand for soft-branded hotels continues gaining momentum in 2018. According to Smith Travel Research, last year's soft branded occupancies topped 66 to 70 percent - the highest in occupancies - compared to 62 to 67 percent for hard brands and 63 percent for independent properties. The newest Trademark additions offer everything from downtown city escapes to mountain adventures, while delivering authentic experiences at affordable price points.

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NYUSPS Tisch Center for Hospitality in Collaboration with Hospitality Financial Technology Professionals (HFTP) to Develop Joint Program for Students to Receive Professional Certification

The NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism signed a memorandum of understanding with Hospitality and Financial Technology Professionals (HFTP), a nonprofit association that is recognized as the spokes group for the finance and technology segments of the hospitality industry. The agreement between the two organizations will create a joint program featuring a newly designed, 14-week class that helps Tisch Center undergraduate and graduate students become more involved in HFTP initiatives.

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Dusit International introduces new hotel brand for millennial-minded' travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has introduced ASAI Hotels, a distinctive new brand designed to link curious, millennial-minded travellers with authentic local experiences in vibrant cities and resort destinations worldwide.

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Choice Hotels Award-Winning Loyalty Program Launches Spring Promotion

Choice Privileges, the award-winning loyalty program from Choice Hotels International, Inc. (NYSE: CHH), launched a new promotion today called Book. Stay. Repeat. From April 2 to May 25, 2018, two separate stays can earn Choice Privileges members enough rewards points to redeem for a future free night at more than 1,000 Choice Hotels properties worldwide, or bring members closer to a complimentary night at over 4,500 more properties. Additionally, there is no limit to the number of free nights members may earn during the promotion.

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Best Western Hotels & Resorts Goes Behind The Brands With A Closer Look At Best Western Premier

On the heels of Best Western's launch of \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is inviting travelers to explore what it means to live the Premier Life. Best Western Premier is one of Best Western Hotels & Resorts' most exclusive offerings, which brings a notably refined and elegant travel experience to today's discerning travelers. With 120 locations across the globe and 50 more in the pipeline, the upscale brand is designed for business and leisure travelers seeking first-rate amenities, superior accommodations and exceptional service.

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Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam

Next week, Intelity will showcase its award-winning mobile and in-room technologies at HITEC Amsterdam. For the first time, European hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #166 at the RAI Amsterdam Convention Center, April 11 to 13.

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Omnichannel marketing in the hospitality business

Omnichannel is a term online marketers know for a while now. Especially in the B2C market Omnichannel marketing is 'hot' but it has also found its way to B2B businesses.

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Must Love Planes: Airport Hotels That Slay | forbes.com

You've seen themaspiring passengers stuck in airport limbo, curled up on the edge of a busy corridor trying to catch some z's or turning a row of uncomfortable chairs into a makeshift bed for all to behold and hopefully not spill coffee on. Maybe a flight was cancelled or owing to a misconnect they're temporarily terminal-bound. While a layover of eight or nine hours doesn't automatically justify a stay in an airport hotel, sleeping in airports isn't best practices for any global traveler. What's more, airport hotels don't have to be depressing: there are some I'd stay in even if I didn't have a flight to catch. Hear me out.

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Suites For Kids At Shangri-La Hotel Singapore Are Not To Be Believed | forbes.com

The Shangri-La Hotel, Singapore is taking its luxury family experience to another level. The hotel is now offering a variety of guest rooms, suites and play spaces---geared toward families with children. The rooms and play areas are a veritable Shangri-la for the hotel's youngest guests.

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Las Vegas Hotel and Casino Hit the Operations Efficiency Jackpot When Using ALICE Staff

New York, NY Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE's housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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From Dreaming to Booking Part V: The Experiencing Phase

This article is the final contribution in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments throughout every stage of the travel planning journey to increase direct bookings. This article focuses on the fourth stage of travel planning: the experiencing phase.

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HFTP to Develop Joint Program for Students of the NYU School of Professional Studies

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce the joint development of a new program with the NYU School of Professional Studies (NYUSPS ) Jonathan M. Tisch Center for Hospitality and Tourism, which provides the students with the opportunity to prepare for their HFTP Certified Hospitality Technology Professional (CHTP ) designation.

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March

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Do You Have a Sexual Harassment Scandal Looming?

Batali, Besh, Bourdain, Colicchio. Big names in the restaurant business are talking about rampant sexual harassment, either by admitting to it or calling out others for it. Hotels have fared no better, with mainstays like Omni, Marriott and even luxury grande dame The Plaza Hotel all facing lawsuits, among countless others.

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[Infographic] Influencer Marketing Tools Guide

If you're spending hours and hours searching for influencers and putting together campaigns manually, only to miss some majorly important details, stop. There are tons of companies out there (at least 200), producing a variety of influencer marketing tools that streamline the process, saving you money, time and pain. Here's a look at some of the key influencer marketing tools that will help your campaign, plus why and how they'll help you out.

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[Infographic] Hospitality Marketing in 2018: 5 Digital Trends to Watch

With the continued growth of online platforms and the popularity of mobile devices, the world of hospitality marketing is forever evolving. These digital trends and shifting U.S. demographics are influencing the way users find, research, and book accommodations. This presents a challenge for hospitality marketers, who must keep up with the rapidly changing landscape to shape their digital strategies.

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Is A/B testing dead?

Our latest report tackles the most overused term in digital marketing: A/B testing.

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The KODO Launches KEYPR as Exclusive Guest Experience Technology Partner

KEYPR, the leading hospitality technology company whose cloud-based platform integrates an end-to-end hospitality experience for guests and staff through embedded and mobile devices, announced today that CGI Strategies' newest luxury residential property, The KODO, has deployed its expansive hospitality platform.

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Indian dreams in 25Hours Hotels' Paris location

A new property by trendsetting hotel brand 25Hours in Paris will take its cues from India in its design and concept. Located in an Indian neighbourhood near Gare du Nord, the hotel will be 25Hours first hotel outside German-speaking countries in Europe. We find out more about 25Hours expansion and its connection to the Indian market.

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PolyU Study Finds Right Audience Critical for Destination Marketing Mini-movies

Destination marketers interested in how to produce effective mini-movies to market travel destinations need to ensure that they target the right audience, according to BSc graduate Tianyi Gong and Dr Vincent Tung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published research paper, the researchers observe that mini-movies are an increasingly popular and effective form of advertising, but many current efforts are missing the mark. In some circumstances mini-movies may actually have the opposite of the intended effect on the destination's image.

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How to work with an influencer

Alex Vizeo shares his thoughts on the experience and gives us an insider's view of his collaboration with the ibis Family for the Snap'Eyes by ibis operation.

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HITEC Amsterdam 2018 Entrepreneur 20X Participants and Judge's Panel Announced

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups and expert judges panel that will participate in Entrepreneur 20X (E20X) at HITEC Amsterdam next month. All registered HITEC attendees are welcome to attend the action-packed pitch competition taking place on Wednesday, 11 April 2018 beginning at 14:30 in the RAI Amsterdam Convention Centre.

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Volara forms strategic alliance with Adcomm TV to provide voice enabled interactive concierge services for hotel rooms nationwide

Adcomm TV, a Leading National Authorized Dealer for DIRECTV for Business, IPTV, HSIA services, and Samsung for business Platinum Level Channel Partner for the Hospitality and Healthcare Industry, and Volara, the voice hub for the hospitality industry, have partnered to bring the power of voice-based guest engagement to hotel rooms across the country.

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Fontainebleau Miami Beach Seeks Fido's Furever Home With New Internal Pet Adoption Program

Kicking off 2018 with a focus on the community, Fontainebleau Miami Beach launches Bleau Adopts, a new pet adoption program that connects team members to animals in need. Spearheaded by Brooke Soffer, Vice President of Retail for Fontainebleau, the program aims to inspire a new approach to finding homes for pets by introducing adoption options to families who might not have considered the route or are looking to learn more about the process.

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Tru by Hilton Expands Presence Across the South with Three New Properties

Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is increasing its presence across the South with three new property openings in Little Rock, Arkansas; Meridian, Mississippi and Louisville, Kentucky. Tru by Hilton is committed to meeting the needs of both owners and guests by delivering a consistent product that doesn't sacrifice a quality experience over price. These three properties join six properties currently open in the southern region of the U.S., with nearly 30 additional properties expected to open in the South this year.

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Travel and Hospitality Tech Innovator Felix Laboy Joins NAVIS Advisory Board

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced that industry visionary Felix Laboy has joined its board. Laboy joins an elite advisory team which includes Tom Gonser, founder of DocuSign, and Sanjay Dholakia, former Chief Marketing Officer of Marketo.

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Modern leaders, forward-thinking investors and bold new hoteliers take centre-stage at annual hotel investment event

The Arabian Hotel Investment Conference 2018 (AHIC) will provide unique insights into modern leadership, forward-thinking investment and new operating models via a stellar line-up of speakers confirmed for the annual gathering for the Middle East's hospitality investment community.

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The Latin American Traveler Report

While regional differences and language factor into the uniqueness of the Latin American traveler, the 6 mega-trends identified in this report are defining what these consumers expect from brands.

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Best Western Hotels & Resorts Goes \"Behind the Brands\" with a Closer Look at Best Western Premier

On the heels of Best Western's launch of \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is inviting travelers to explore what it means to live the Premier Life. Best Western Premier is one of Best Western Hotels & Resorts' most exclusive offerings, which brings a notably refined and elegant travel experience to today's discerning travelers. With 120 locations across the globe and 50 more in the pipeline, the upscale brand is designed for business and leisure travelers seeking first-rate amenities, superior accommodations and exceptional service.

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Expedia, Inc. Announces Name Change to Expedia Group, Inc.

Expedia Group, Inc., formerly Expedia, Inc. today announced that it changed its corporate name from \"Expedia, Inc.\" to \"Expedia Group, Inc.\" The stock will continue to trade on Nasdaq under the EXPE ticker symbol.

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The West Coast's Largest Digital Travel Summit to take place in just two weeks at Hotel Nikko San Francisco!

Attendees confirmed in the last week include Hyatt, TripAdvisor, Expedia, Fairmont, Hilton San Francisco, Accor Hotels, Kiwi Collection, Tourism Vancouver, Booking.com, Viceroy Hotel Group, Turkish Airlines, Diamond Resorts International and many more.

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Nobu Hotels is on Pace to Open 20 New Properties by 2020

Nobu Hospitality currently has seven hotels open and readied for guests, and in the course of this year and next, the chic hotel company plans to open eight more. All told, Nobu has set a pace that will see the group open 20 Nobu properties globally by the year 2020.

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SEH United Hoteliers makes the move to digital with its hotels

As Europe's leading multi-brand hotel cooperative group, SEH United Hoteliers is embarking on a digital transition to better meet clients' needs and offer a unique experience in its 600 hotels. Having embraced the deep-set changes currently shaking up the hospitality industry, the Group decided to revolutionise its practices in a very different way to the techniques currently used by other hospitality and travel professionals: working in total synergy and partnership with the Group's independent hotel members.

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These Trends Are Shaping the Hotels and Hospitality Industry | travelpulse.com

HKS may not exactly be a household name, but the architecture and design firm's long and impressive list of hospitality projects certainly includes many hotel brands fitting that description.

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Venice Travel Tips? This Luxury Hotel Concierge Tells All | forbes.com

Venice is a tiny gem and Venice is a universe: 118 islands, 160 canals, 447 bridges and an unspecified number of dreams. Love it or hate it, there is no other place like it and there's no denying that Venice has not just centuries of history behind it but an air of mystery about it. I've always thought of Venice as the ultimate movie star: glamorous, secretive, perhaps a little vain but always primed to give a command performance.

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OpenTravel Alliance VHack - Online hackathon to enhance the experience for the connected travel consumer

OpenTravel is hosting a series of virtual hackathons, with the first hackathon taking place in March. Unique cross vertical challenges focusing on interoperability will be presented to the developers. Along with other prizes, the winner of the hackathon will have the opportunity to have their application presented at the OpenTravel Advisory Forum in Amsterdam. If you are interested in providing your APIs which use OpenTravel messaging, or in sponsoring the event, please email Sandy Angel at sandy.angel@opentravel.org for more information.

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Hospitality Social Media Marketing News Issue #1

Welcome to the first issue of Hospitality Social Media News, where we cover what just happened in social media and what it means for the hospitality industry. Marketing tactics are ever-changing, but social media is on another level. New features, changes, and updates to the algorithms happen so fast that it's easy to miss them. We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry.

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Top 4 Ways to Negate the Effects of the New OTA Accounting Standards

Background: Effective January 1, 2018, several new accounting standards became mandatory for the hospitality industry in the U.S. The most important of these standards concerns revenue recognition, and more concretely how hotels recognize revenues from online travel agents (OTAs).

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HFTP Announces Exclusive CIO/CFO Event Sponsorship Agreement with Fourteen IP at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit and producers of the Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive CIO/CFO event sponsorship agreement with Fourteen IP Communications Ltd at the upcoming HITEC Amsterdam 2018. The invitation-only event that brings together CIOs and CFOs from leading hotel and hospitality companies from across Europe will take place on 11 April to kick-off HITEC Amsterdam, which is taking place from 11-13 April at the RAI Amsterdam Convention Centre.

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Significant industry changes highlighted in the Cleartrip 2017 Travel Insights Report

The online travel sector in the GCC grew 9% in 2017, reveals Cleartrip, the leading mobile and online travel company in the Middle East, in its 2017 Travel Insights Report. The report, which derives insights from the company's proprietary data and the data from over 400 partner airlines, also showed that mobile bookings in Saudi Arabia jumped 116% during the year.

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Hotel Marketing Ideas: The Definitive Guide

It's no secret that digital marketing has become a massive industry over the past decade or so. When it comes to the hospitality industry, and marketing a hotel, this is particularly true. As more travellers make buying decisions online and brands like Airbnb receive 88 million visits a year, it's become more important than ever before for hoteliers to have a clearly defined marketing plan. That means handing over your social media responsibilities to the nearest member of staff isn't going to cut it. Travellers have become very discriminating over the brands they do business with. Today, drawing up a clear marketing plan and with clearly defined platforms that you're going to use to communicate with your target audience is vital if you want to grow your brand online. Yet even if you get your brand seen by your target audience, you still need them to take action. The strategy for doing this is simple...

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Hospitality Innovator David Bowd Of Salt Hotels And Istar Launch Third Installment Of Salt School, A Free Hospitality Training Program For Locals

In preparation for the summer reopening of Asbury Lanes, iconic 1960s bowling alley-turned music venue, Salt School will be re-introduced to the local Asbury Park community for its third year. The vigorous hospitality training program created by David Bowd of Salt Hotels in partnership with Master Developer, iStar was conceived with the goal of giving anyone in the community - of any background, experience-level, age, race, and orientation, the opportunity to receive training by the best in the business, for free.

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Omni Hotels & Resorts Kicks Off The Next Installment Of Its Omni Originals Program With Morel Mushrooms

During the month of April, guests at Omni Hotels & Resorts can enjoy the latest rendition of the Omni Originals culinary series which will showcase morel mushrooms as the cornerstone of this installment's menu. The program, which launched in 2017, is set to surprise and delight guests' palates through innovative dishes and cocktails.

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Ascend Hotel Collection Robust Growth Focuses On Major Markets

The Ascend Hotel Collection, by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, continues to rapidly expand with a specific focus on top markets. The world's first and largest soft brand is coming off one of its most successful years in 2017 by opening 56 hotels globally, and there are now more than 250 properties open or in the pipeline. Ascend has strengthened its presence in high barrier-to-entry and popular markets with the recent additions of best-in-class, independent upscale properties in San Francisco, Hawaii and Miami. The brand will also be adding several properties in Brooklyn to its portfolio.

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The Mobile Booking Trends Of Luxury Hotels

Global smartphone usage topped 2.3bn in 2017. Based on an estimated world population of 7.6bn, that's over 1 in 3 people who now own one. Usage figures continue to grow steadily, over a decade after the release of the original iPhone, as this chart showing smartphone users (in billions) illustrates;

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How Hilton Uses Formula One To Drive Bookings | forbes.com

When Formula One auto racing's season-opener in Australia gets under-way this weekend the eyes of the world will be on it. One sponsor has less reason to be worried about the outcome than the others.

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OpenTravel Hosts Series of Virtual Hackathons, With the First Taking Place Now!

OpenTravel Alliance (OpenTravel) is hosting a series of virtual hackathons, with the first taking place now. Register and submit your web-based application until April 8, 2018. The online event, sponsored by LinksRez, is designed to enhance the experience of the connected travel consumer.

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dormakaba White Paper: Steps to Deliver a 21st Century Mobile Access Experience

dormakaba, the provider of Saflok and Ilco electronic locks, announced its new white paper detailing why mobile access is becoming essential to property success and how operators can deliver it. The paper, \"Guests Demand a 21st Century Stay: Secure Mobile Access Unlocks Your Competitive Edge,\" reviews the accelerating mobile use in travel, and explains what goes into seamless property mobile access control system delivery. Click here to download the mobile access control system implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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Beekeeper to Showcase Hospitality's Most Innovative Technology' at AAHOA Convention

Next week members of the Asian American Hotel Owners Assn. can experience hospitality's \"most innovative technology\" at the AAHOA Annual Convention & Trade Show, to be held March 27 to 30 at the Gaylord National Resort & Convention Center in National Harbor, Md. The Beekeeper digital workforce platform, considered to be the best employee app in the industry, will be on display in Booth #1075. With Beekeeper, hoteliers can exchange information, share property updates, and communicate best practices with front- and back-of-house hotel employees who don't sit at a desk or have a company email address. Beekeeper was honored with the 2018 TechOvation Award by Hospitality Technology Next Generation (HTNG) earlier this month.

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Travel Start-Ups Pitch to Industry Investors at EyeforTravel's 2018 European Start Up Awards

The start-ups will pitch their businesses in front of a panel of experienced investors on the 5th of June. They will be judged on their financial potential. The two best pitches will be chosen to present in front of the 500+ summit attendees, with the winner chosen through a live audience poll of the attendees. Applications will close on May 1.

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What does it take to inspect and rate the finest hotels, resorts, restaurants and spas?

When Su Gibson stepped down from her role as field evaluator for the Forbes Travel Guide last month, she knew it wouldn't be the end of her dedication to the improvement of service. \"Growing up on Hilton Head Island, hospitality has always been in my blood. I'm a true believer in the importance of providing excellent service to our local patrons and visitors. Our way of life depends on it.\"

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From Dreaming to Booking Part IV: The Booking Phase

By Margaret Mastrogiacomo, VP Strategy

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Oakwood Expands Oakwood Apartments Portfolio of Branded Properties

Oakwood Worldwide, the global leader in furnished and serviced apartments, is rapidly growing its portfolio of Oakwood Apartments branded properties in Asia with the portfolio's total inventory expected to nearly double to a total of 1,078 keys within the year.

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Deutsche Hospitality sends out a clear climate protection signal

On 24 March 2018, millions of people across the world will again be going \"lights out\" for 60 minutes as they take part in the World Wide Fund for Nature's (WWF) Earth Hour. Deutsche Hospitality will also once more be showing its support for the environment by sending out strong signals. The group's Corporate Office in Frankfurt and a number of hotels in Germany, Switzerland, Belgium, Egypt, Dubai and Oman will all be part of the campaign.

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Designing a World-Class CX Approach

Whether you are just starting your company's CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies, with real-world examples from a successful chain restaurant. 

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The Ivey's Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based, technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Ivey's Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Charlotte, North Carolina.

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Moxy Hotels Set to Bring More Opportunities for Play to New York City with Two New Hotels by End of 2018

Moxy Hotels, Marriott International's playful, experiential hotel brand for the next generation of travelers, expects to welcome two New York City hotels to its roster this year, bringing the brand to a total of three properties in the city by the end of 2018. Designed for both the young and the young-at-heart, Moxy made its Big Apple debut in September 2017 with the much-anticipated opening of Moxy Times Square. Moxy Downtown and Moxy Chelsea will fully embrace modern fun-hunting travelers with their spirit, style and affordable price points.

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Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting

Stoney Creek Hospitality wanted a new multi-property software system that would centralize operations for its 15 hotels. \"We needed to automate property management and easily collect and utilize property performance data and guest information from our hotels. The bottom line goal was to manage our chain better and provide intelligence to support more effective marketing. Maestro PMS property software delivers all this perfectly,\" said Holly Martin, Stoney Creek's Training and Development Manager. Stoney Creek's 15 properties extend across six states and offer a blend of modern lodge comfort, urban convenience and resort-style relaxation. Each has its own market and marketing challenges.

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Leonardo Worldwide Continues to Provide HotelREZ Hotels & Resorts with Digital Content Management Technology

Leonardo Worldwide Corporation today announced its renewed agreement with HotelREZ Hotels & Resorts (HotelREZ), which provides distribution, revenue, sales and marketing services and consultancy to independent hotels and small hotel groups in over 40 countries.

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10 Step Guide to Attracting the New Digital Traveler

Everywhere we turn, we are faced with 'new' new trends, new technology, new guest expectations. This constant evolution is as exciting as it is, at times, stressful for industry leaders hoping to stay ahead of the curve while helping to establish new and improved industry standards. At the heart of this on-going evolution exists the new aged digital traveler, and hoteliers' desire to understand better what they look for within their hospitality experience.

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Grace Hotels eyes luxury boutique expansion in EMEA, the Americas and Asia

Having entered its second decade, privately-owned Grace Hotels is now planning a significant period of growth. The award-winning luxury boutique hotel brand aims to have 30 more hotels open or under development in the next 10 years.

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TripAdvisor Reveals Top Destinations Around The World In 2018 Travelers' Choice Awards

TripAdvisor, the travel planning and booking site, today announced the winners of its Travelers' Choice awards for Destinations, recognizing travelers' favorite places around the world. This year, Paris is the global winner and New York City ranks number one in the U.S. for the eighth consecutive year.

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Boulevard Hoteis launches new hotel websites, grows online bookings almost 40% with SiteMinder

Online bookings are on the up for a hotel group located in one of Brazil's largest cities, only months after launching new hotel websites powered by the global hotel industry's leading cloud platform, SiteMinder. Boulevard Hoteis, which caters for both leisure and corporate travelers in the stunning metropolis of Belo Horizonte, Brazil, reports online bookings have grown 38 percent and the group is showcasing the best it has to offer for the first time.

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In Crete's Lappa, a Good Friday Summit Focuses on Cultural Values

On Thursday, April 5th Travel Massive Crete and the Cultural Association of Argyroupoli, in collaboration with the Parish of Argyroupoli, the Cretan Gastronomy Center, and the Municipality of Rethymno will host a unique summit \"Traditions: Powerful Tools for Rural Tourism Development.\"

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AccorHotels Take Off! 2018: What is the mobile hotel of your dreams?

For the past 6 years, students from all over the world have been invited to take part in a challenge which calls for both innovation and creativity. This year 300 teams will be asked to design the mobile hotel of your dreams. Inscriptions are now open!Take Off! is the worldwide student competition organized by AccorHotels. Since 2012, 6 editions have been successfully launched. Through their participation in the contest future professionals are assessed by AccorHotels experts as well as teaching staff from graduate schools!

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The Hotel Of The Future Is Coming | adage.com

Imagine this: You check into a hotel without speaking to a flesh-and-bones human, without using your phone, without doing anything beyond walking up to your room and getting your eyeballs scanned for entry. You click a button and are suddenly in the rain forest, toucans croaking in the distance as a nearby waterfall releases a relaxing mist with humidity you're able to adjust through your augmented reality command center. Or maybe you're more of a space enthusiast, and you prefer the weightlessness of the intergalactic. You walk into a hotel that rockets off the earth into space, where you're able to conduct your business dealings via hologram as you orbit the moon.

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Nor1 Welcomes Hospitality Industry Veteran Stuart Derricott as Director of Business Development, UK and Ireland to Expand and Strengthen Client and Industry Relationships in the Region

Nor1, the leader in hospitality merchandising technology is proud to announce and welcome Stuart Derricott as Director of Business Development for UK and Ireland. Mr. Derricott will be responsible for expanding adoption of the Nor1 Pricing & Merchandising Intelligence Platform and developing and strengthening relationships with hotel groups and Hospitality Industry partners in the region.

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The death of cash in travel? EyeforTravel research finds the travel payments landscape is changing

E-wallets, currency cards, peer-to-peer exchanges, and of course credit and debit cards, cash is now having to compete with a host of alternatives looking to be more secure and convenient than the traditional payment method of travellers. From WeChat Pay and Alipay in China, iDeal in the Netherlands, Sweden's Klarna, and Sadad in Saudi Arabia, e-wallets are soaring in popularity to the extent that cash is used weekly by only 25% of Swedes and the value of e-wallet transactions now runs into the trillions of dollars in China notes the report.

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Lodging Interactive Publishes: Hospitality Social Media News

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the inaugural issue of Hospitality Social Media News a bi-weekly publication reporting the latest social media news and recommendations for hotels and resorts.

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Choice Hotels Focuses on Multi-Unit Development to Accelerate Cambria Growth

Choice Hotels International, Inc. (NYSE: CHH), franchisor of Cambria Hotels, recently began a new effort centered on multi-unit development to help grow the brand even more rapidly. On the heels of opening its 10th property in 10 months earlier this year, the expanded approach will use part of the $475 million in capital support the company has earmarked for the Cambria brand to target developers that will build multiple properties.

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New Survey Finds Chinese Tourists Use Mobile Payments More Than Non-Chinese Tourists when Overseas

Nearly all Chinese travelers (91%) would be more willing to shop and spend at overseas merchants that accepted Chinese mobile payments, according to a new Nielsen report, jointly released by Nielsen and Alipay, which found that 93% of Chinese tourists would use mobile payment overseas if given the option.

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Softscribe Inc. Defines 3 Steps to Prep Your LinkedIn Profile for HITEC 2018 Success.

Softscribe Inc., the leading hotel tech PR agency, defined 3 ways hoteliers, technology vendors and attendees can prepare their LinkedIn Profiles for increased connections, sales and influence at HITEC 2018 in Houston, Texas, June 18 to 21, 2018. Softscribe Inc. provides B2B public relations to the hospitality technology industry.

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Campanile Hotels will measure their customers' satisfaction by recognising their emotive facial expressions

The Campanile hotel chain will measure its customers' satisfaction by recognising their facial expressions of emotion through a sensor. This is a pioneering initiative in the hotel sector in Spain that will help the company to evaluate and improve its customer service protocols.

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Comfort Brand Renaissance Results In Significant Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, has continued to transform the Comfort brand through bold moves and substantial investment. The Comfort brand plans to again open more than one hotel per week in 2018 with a pipeline of nearly 300 properties, 80 percent of which are new construction. From 2013 through 2019, Choice, along with its franchisees, will have invested $2.5 billion in its flagship brand driven by the Move to Modern initiative, a system-wide update to public spaces and guest rooms.

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Hotel Investment In Barcelona On Hold Since October 2017 | tourism-review.com

The hotel investment industry in Barcelona has been on hold since last October 1, due to the political crisis in Catalonia and, even though numerous investments have been on decline, diverting to cities like Madrid or Valencia, there is still interest in the hotel market as the city regains its stability.

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This New Catskills Hotel Has Chic Glamping Cabins, an Oversized Hot Tub, and Majestic Mountain Views | travelandleisure.com

Deep in the Catskills Mountains of New York, a former 1920s bunk house is being transformed into a boutique hotel. Called the Eastwind Hotel & Bar, this stylish property is further proof that the Catskills are becoming one of the most design-forward destinations for outdoorsy travelers.

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Emaar Hospitality Group Launches Global Hunt for World's Greatest Hospitality Talent' for Under 26-year-olds

Emaar Hospitality Group, the hospitality and leisure business of Dubai-based developer Emaar Properties, has announced a global initiative to scout for the 'World's Greatest Hospitality Talent.

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Fih Announces Strategic Alliance With Ihg

Formosa International Hotels Corporation (FIH) today announces that it has formalized a joint venture agreement with InterContinental Hotels Group (IHG) to accelerate the international expansion of Regent Hotels & Resorts (Regent).

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Westin Hotels & Resorts Reveals The Next Industry First Focused On Improving The Well-Being Of The World

Westin Hotels & Resorts today announced the launch of Project Rise: ThreadForward, an unprecedented sustainability program that collects, processes and reweaves hotel bed linens transforming them into thousands of pairs of children's pajamas. The first-of-its-kind pajamas will be distributed to children in need, whose circumstances can contribute to shortened and more fragmented sleep. Beginning April 16th, Westin will give the gift of better sleep beyond the brand's hotels, in cities around the world: from New York and Toronto, to Mexico City and Cape Town, and will encourage guests to support by purchasing a pair of pajamas on westinstore.com to benefit the program.

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Travel Appeal is an Innovate.AI competition Finalist

Innovate.AI is a Global Startup Competition, presented by Microsoft Ventures, Madrona Venture Group, Notion Capital and Vertex Ventures Israel.

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Moxy sets its sights on European expansion [Including Construction Report Europe]

Moxy Hotels is set to continue growing its portfolio by expanding further into the European market, Marriott International announced recently. This move builds on the brand's rapid growth since its inception in 2014. We find out more about their proposed plans.

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Red Roof to Open New Headquarters Location in Support of Company's Continued Profitable Growth

Supporting growing demand for the brand, Red Roof, the leader in the Upscale Economy segment, has announced a new, 43,000 sq. ft. headquarters located at 7815 Walton Parkway, New Albany, Ohio, to house its team of 150 corporate office employees with the capacity to expand the workforce. The new location provides Red Roof the space, technology and resources as the brand continues to grow profitably, enter new geographies and expand its portfolio of sub-brands including Red Roof Inn, Red Roof PLUS+ and The Red Collection.

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Move Over Baby Boomers, Millennials Embrace Family Travel

Led by millennials, some 88 million Americans plan to take family vacations this year. According to the latest research from AAA Travel, 44 percent of millennials are planning a family getaway, more than members of Generation X (39 percent) or baby boomers (32 percent).

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Miami Beach Welcomes Travelers and Their Pets with Pet-Friendly Hotels and Perks

Tropical beach vacations for pet owners frequently come with the letdown and hassle of having to leave those four-legged friends at home, but not for those visiting Miami Beach. Home to the best weather and a host of award-winning hotels, one-of-a-kind entertainment, fabulous restaurants and retailers, the city is a paradise for vacationers and their pets. From the PAW program at the W Hotel on South Beach to the off-leash Flamingo Bark Park, Miami Beach caters to Fido and friends.

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Infographic: How Chatbots Are Changing the Customer Experience

At least once a week, I load up a hypothetical shopping cart from online retailers like Zara, ASOS, and Sephora, only to decide that I don't want to spend money on clothes or makeup I don't really need. So I abandon the cart and close the tab. According to new research by Market Inspector, I'm not the only one. Fifty-seven percent of internet users discard internet shopping carts because of indecisiveness.

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5 Simple Tips for Getting Stellar Hotel Service | nytimes.com

The service at that hotel you just stayed at was so-so. Your friend's experience at the same property, on the other hand, was spot on. Why the disparity? It may be more than chance.

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Beauty maven Bobbi Brown is getting into the hotel business | cnn.com

Bobbi Brown is best known for the beauty brand bearing her name. The minimalist, flattering eyeshadows and lipsticks won many busy working women as fans, but Brown sold the company to Estee Lauder in 2016 and has been looking for a new project ever since.The answer came in a form she didn't expect -- a hotel in her pretty suburban New Jersey hometown.Unlike many in the beauty and fashion worlds, Brown was content not to be a regular on the New York City party scene, preferring a quieter life with her husband, developer Steven Plofker, and three sons in Montclair, about 45 minutes outside of Manhattan. Montclair is a picturesque, sleepy college town that refutes the cliche of New Jersey as dirty and industrial.Does this mean that A-listers might abandon Manhattan for the 'burbs? Brown thinks it's worth taking the risk, and she spoke to CNN Travel about her new life as a hotelier.

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Guestline launches new website solutions in partnership with Journey

Guestline has partnered with Journey, the UK's leading hotel marketing technology company, to deliver Websuite, a range of website solutions and digital marketing technology to its customers. The new partnership will help hoteliers increase traffic to their website, and in turn maximise conversion rates and direct bookings.

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The Field Guide to Foodies

They are the most scrutinised generation of our time. And with good reason. While much has been written about millennials, this edition of CatchOn's Future of Food series explores how this much-maligned demographic continues to change the world's culinary scene. If there's one industry where their influence has had the biggest impact, it's arguably food. Spurred by technological advances and connectivity, millennials have disrupted how restaurants are designed and experienced, altered how and what we're eating and forced corporations and retailers to examine how they do business and create products. Along the way, they've spawned a side industry of delivery and cooking apps, meal prep services, farming collectives, food influencers and historians, artisanal food products, lab-engineered protein and 'nootropics.'

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Mobile Hotel Keys: The Key to Security and Efficiency

To provide great hospitality, hoteliers need to know what their guests want. And what guests want, now more than ever, is complete efficiency, control, and personalization an experience that is both hands-on (with personal touches) and hands-off, with the latest technological innovations.

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Aloft Hotels Presents a Showcase of Emerging Artists at SXSW

Aloft Hotels, Marriott International's brand for music lovers and music makers, in partnership with Universal Music Group (UMG), the world leader in music-based entertainment, will present a female-led, emerging artist showcase during the 2018 South by Southwest (SXSW) Conference & Festivals in Austin, TX.

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Milestone Announces Spring 2018 Edition of Milestone Digital Presence Cloud with New User Interface

At the annual SMX West Conference today, Milestone Inc. announced the upcoming launch of the Spring 2018 edition of Milestone's Digital Presence Cloud. \"We are very excited about this new release,\" Said Milestone CEO, Anil Aggarwal, \"The new user interface is gorgeous, and provides advanced features at a click,\" continued Mr. Aggarwal.

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IHG expands luxury footprint, acquires 51% stake in Regent Hotels & Resorts

InterContinental Hotels Group (\"IHG\") [LON:IHG, NYSE:IHG (ADRs)] today announces that it has agreed to acquire a 51% stake in Regent Hotels and Resorts (\"Regent\") for $39 million in cash. IHG will have the right to acquire the remaining 49% interest in a phased manner from 2026. IHG will bring Regent into its brand portfolio at the top end of the luxury segment and will accelerate its growth globally, supported by IHG's powerful enterprise. IHG's intention is to grow the brand from six hotels today to over 40 hotels in key global gateway city and resort locations over the long term. Synonymous with timeless modernity, understated luxury and intuitive service, the Regent brand has set the benchmark for luxury hotels globally since it was founded in 1970. It has a world-renowned heritage, built around the elegant, timeless design of its hotels and rooted in its focus on delivering a truly unique and superior luxury experience for guests. IHG is already a global leader in the luxury segment with the world's largest luxury brand, InterContinental Hotels & Resorts. The acquisition of Regent is part of one of IHG's new strategic initiatives focused on continuing to expand its footprint in the fast-growing $60 billion luxury segment. This initiative is supported by the creation of a new dedicated division to further enhance our capabilities in this area and will be funded by IHG's efficiency programme, as outlined at our Full Year Results on 20 February.IHG also announces today that following an extensive refurbishment due to commence in early 2020, InterContinental Hong Kong will become a Regent Hotel in early 2021. The hotel originally opened its doors in 1980 as one of the most iconic hotels to ever carry the Regent brand.

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HospitalityUnited.Club brings together the who's who of the industry in Berlin

HospitalityUnited.Club, a consortium of travel technology companies hosted an exclusive party in Berlin on 7 March, 2018. The high energy event, sponsored by Agoda, Amadeus, Fornova, InnoVel, LiveOS, Newhotel Software, Roiback, RateTiger and Sojern brought together peers from the hospitality industry at Funkturm Restaurant located in the historic Radio Tower in the German capital.

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Delta Hotels And Soapbox Unite To Make Global Impact One Bar At A Time

Delta Hotels by Marriott announced today a new amenity partnership with Soapbox, providing premium bath products to guests worldwide while donating soap to communities in need worldwide. The naturally-derived Soapbox products featured in the guestroom amenity kits including shampoo, conditioner, body wash, lotion, liquid hand soap and bar soap will begin rolling out to all 50 properties within the brand's global portfolio this month.

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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary

TrustYou, the world's largest guest feedback platform, celebrates its 10th anniversary today and looks back on a decade of helping hoteliers handle their guest feedback and online reviews with success and excellence. Since its launch in 2008, TrustYou developed a sophisticated all-in-one guest feedback platform offering the necessary tools to manage, market, collect, and analyze reviews, posts, and direct messages. The company established itself in the travel and hospitality industry with numerous partnerships across the globe, including AccorHotels, Google, B&B Hotels, Hotels.com, and KAYAK. In 2017, the platform analyzed 103M guest reviews, enabled hotels to collect 4.2M survey reviews, and released 95 new features while continuing to be the most innovative and customer-centric company in the space.

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Google hotel reviews more than doubled in 2017, drive overall increase | phocuswire.com

Travelers posted 27% more hotel reviews in 2017 than a year earlier, and most of that growth can be attributed to Google.

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Milestone Announces Milestone Pages: Schema-powered Local Pages for location-based businesses

HIGHLIGHTS

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Amazon's Influence on Online Travel Agencies

A recent analysis of Amazon's ability to disrupt online travel agencies by Morgan Stanley was recently in the news with a number of opinion articles on the subject being published. \"Online travel has proven immune to Amazon disruption so far. But as we have seen with other categories, that doesn't mean Amazon won't try again, and they should. Amazon's focus on selection/service, pricing, and frictionless payment that drive conversion and stronger user economics also translate directly to travel,\" said analyst Brian Nowak from Morgan Stanley.

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Del Lago Resort & Casino is Engaging Guests with Intelity

The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information daily via the app, and as a result, more than $25,000 in additional room service revenue has already been generated.

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Beekeeper Offering 31 Point GDPR Assessment Checklist to Hoteliers Preparing for Compliance

Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a \"31 Point Assessment to Ensure GDPR Compliance\" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines.

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Club Med's Global Expansion Plan Will Introduce 15 New All-Inclusive Resorts By The End Of 2020

On the heels of the official December openings of Club Med's new mountain resorts of Samoens Morillon Grand Massif in France, and Tomamu Hokkaido in Japan, the company announced the continuation of its international growth strategy today. Club Med's Global CEO and President, Henri Giscard D'Estaing, aims to open five new resorts per year, on average, over the next five years.

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Booking.com Announces the Winners of Its Inaugural Technology Playmaker Awards

Today Booking.com, one of the world's largest e-commerce companies and a digital technology leader, announced the winners of its inaugural Technology Playmaker Awards. At a special gala awards ceremony in London attended by over 300 technology leaders and individuals who champion women in tech from across Europe, ten prizes were awarded. These included eight individual category winners, one corporate winner, and a grand prix for the Technology Playmaker of the Year 2018.

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Magnuson Hotels offers UK not a brand, but a platform

Magnuson Hotels is expanding into the UK, and CEO Tom Magnuson is promising owners there not another brand, but a platform. At the IHIF Conference last week in Berlin, Magnuson described the need for independent hotels to compete not only with the corporate brands but the sharing economy as the country's market undergoes fundamental changes.

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We are witnessing the death of the millennial hipster and it could cost the travel industry dear | telegraph.co.uk

I am suffering from a strange new Millennial affliction. Pulled pork gives me indigestion. Ironic T-shirts make me sick. Selfies have become an embarrassing practice from my near-youth, along with wearing too much kohl and advocating red-hot socialism. I no longer find exposed-brick cocktail bars cool just cold.

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Why Customer Service is the New Marketing and How Live Chat Makes It Possible

At any given moment, there's a half dozen marketing buzzwords floating around in the advertising industry. We hear about growth hacking and gamification and wearables, all of which are (or have been) popular strategies designed to help businesses build their brand and market themselves.

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AutoYield Dynamic Pricing - A World of Possibilities

MEDIA RELEASE

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Quinault Beach Resort & Casino Launches KEYPR as Guest Experience Technology Partner

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.

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Considering investing in technology during the design process of a new hotel property can only promote innovative ideation, allow hotel brands to expand on their experience, and save on installation c

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.

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An Art Affair At Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong is delighted to present the Art Affair experience, providing guests with an array of privileges and access during Art Central Hong Kong and Art Basel Hong Kong, which take place in late March 2018.

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2017 Review Volume Increases by 27% YOY

Revinate, the software as a service (SaaS) company that enables hoteliers to transform guest data into revenue, today announced the release of its 2018 Global Hotel Reputation Benchmark Report. Now in its third year, this industry barometer analyzed 132 million online guest reviews from 138,000 properties across 200 countries over the last two years.

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Frasers Hospitality Doubles Middle East Portfolio

Frasers Hospitality, a member of Frasers Property Group, today announced new openings in Saudi Arabia and Oman in 2018. The recent opening of Fraser Suites Riyadh and soon-to-open Fraser Suites Muscat join existing properties Fraser Suites Seef, Bahrain, Fraser Suites Diplomatic Area Bahrain, Fraser Suites Doha, Fraser Suites West Bay, Doha and Fraser Suites Dubai. With three more properties planned in Dubai, one in Jeddah, one in Al Khobar and one in Kuwait, Frasers Hospitality is set to double its footprint in the region to 13 properties over the next few years.

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Angie Hospitality Introduces New and Enhanced Features in Next Generation Voice-enabled Guest Room Assistant

Angie Hospitality, developer of the world's first voice and AI solution purpose-built for the hotel environment, announces the release of its next generation enterprise-class, cloud-managed interactive guest room assistant, Angie. After winning the HTNG TechOvation Award in 2017 for its initial release, Angie has since been outfitted with a variety of enhancements and additional features that are designed to make the solution even more robust and augment its functionality for both guest-facing and operational applications.

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Swiss-belhotel International Prepares For A Strong Show At The 25th Edition Of Arabian Travel Market

Swiss-Belhotel International has a number of strategic global and regional announcements lined up for the Arabian Travel Market (ATM), taking place in Dubai from 22 to 25 April 2018. Attending the event will be the top team from the group led by Mr. Gavin M. Faull, Chairman and President of Swiss-Belhotel International.

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Radisson Hotel Group launches its new Asia Pacific online campaign

One night's never enough when you stay with the Radisson Hotel Group.

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Provenance Hotels Partners with Eleven and Blueport to Deploy Personal Area Networks for Seamless Casting in the Guestroom

Provenance Hotels announced today its partnership with Eleven Software and Blueport Inc., both leading hospitality technology providers, to enable seamless casting from guests' mobile devices to in-room TVs at its award-winning Hotel deLuxe in Portland, Ore. The solution brings together secure personal area networks (PANs) from Eleven and Blueport's deployment of X2 cutting-edge casting capabilities to create an at-home experience in the guestroom.\"At Provenance Hotels, we are focused on creating guest experiences that are unique and personalized,\" said Klaudio Simic, vice president of operations for Provenance Hotels. \"By leveraging Blueport's network design expertise and the ElevenOS central authentication platform, our guests can now easily stream and cast their favorite shows and content for a customized stay.\"Seamless CastingDesigned with an open architecture, X2 eliminates the cumbersome steps of downloading apps, manually pairing devices, and managing extra mechanisms imposed by other hospitality casting solutions. With X2, guests simply log onto the hotel Wi-Fi, and ElevenOS automatically connects the guest's device to the in-room PAN. This at-home experience drives loyalty by providing guests with effortless casting.

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Moxy To Play On' Across Europe With Expected Entry To More Than 40 New Cities By The End Of 2020

Moxy Hotels, Marriott International's (NASDAQ: MAR) playful, experiential hotel brand for the next generation of travellers, debuted in Europe in 2014, grew rapidly and is now expanding globally. The brand is advancing its strong presence with plans to expand into more than 40 new destinations in both fast-growing and established markets in Europe in the next three years. With more than 50 signed hotels in Moxy's pipeline expected to open in Europe between now and year end 2020, the bold brand is sustaining sharp growth in countries such as Germany and the UK, as well as making its entry into key European destinations including France, Portugal and The Netherlands.

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Marriott International Celebrates International Women's Day With Multiple Initiatives Around the World

As Marriott International prepares to celebrate International Women's Day, Marriott's Executive Vice President and Global Chief Commercial Officer, Stephanie Linnartz, was named to the inaugural Great Place to Work for All Leadership Awards list. The award recognizes leaders responsible for business and workplace strategy that delivers better business results while creating a great workplace for all. Honorees were selected from the 2017 and 2018 FORTUNE 100 Best Companies to Work For lists and the Best Workplaces for Women 2017 list.

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Celebrating Women in the Month of March with Female-Friendly Solo Travel Destinations

The entire month of March is dedicated to celebrating women and their accomplishments and last year, various travel authorities cited 2017 as \"the year of the female traveler.\" Since then, 2018 has become known as the \"year of the woman.\" What better way to recognize such important strides both individual and communal than to take a solo trip? Considering cultural immersion, learning opportunities and overall inspiration, these eight destinations are welcoming solo female travelers.

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Charlestowne Hotels Doubles National RevPAR Average for Seventh Consecutive Year

Charlestowne Hotels, a full-service hospitality management company known for their bespoke management style, achieved a year of record-breaking success in 2017 and is poised for significant expansion and development in 2018.

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Trilogy Spa Holdings to Manage Spa at Flagship Maryland Hotel

Live! Casino & Hotel today announced it has selected award-winning boutique spa management company Trilogy Spa Holdings to manage the luxury Live! Spa, part of the flagship Live! Hotel opening later this Spring.

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Movenpick Hotels & Resorts prepares to open 11 new properties in nine countries in 2018

Movenpick Hotels & Resorts is gearing up for another year of significant portfolio expansion as it forges ahead with plans to open 11 new properties in nine countries by the end of 2018.

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Best Western Hotels & Resorts Showcases \"Today's Best Western\" With Behind the Brands Series

When Best Western Hotels & Resorts launched a transformative brand refresh in 2015, the primary objective was to signal that Best Western is a contemporary and relevant brand, worthy of today's travelers. It is also intended to enhance the brand's image as an innovative, forward-thinking industry leader. Now, with the introduction of a \"Today's Best Western\" campaign that will run throughout 2018, including a \"Behind the Brands\" series, travelers are getting a look at the evolution of this powerhouse hospitality brand.

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With Beekeeper, No Employee is Left Behind' at 1 Hotel Central Park

Eco-chic brand 1 Hotels has been experiencing great success with internal team communication since it launched the digital workforce platform Beekeeper. Today three properties are using this tool as the hub of its internal communications operation, and each is finding new uses for staff engagement. Managers at 1 Hotel Central Park, located at 1414 6th Avenue in midtown Manhattan, say Beekeeper is engaging and even addicting noting that staff enthusiasm is skyrocketing.

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From Dreaming to Booking Part II: How to Capitalize on the Dreaming Phase of the Travel Planning Journey

Let's face it. We all understand the need for our next vacation, and some of us may even be counting down the days. But as hotel marketers, how do we reach potential guests at the very beginning stage of the travel planning journey? Is reaching travelers early in the process important? And even more significantly, how can hotel marketers make a lasting impression?

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NAVIS Leaders Conference 2018 Sets Attendance Record, Exceeds Expectations

Attendees from previous years understand why NAVIS Leaders Conferences (NLC) always attracts such a large and inspired audience. With over two hundred attendees, the 2018 event celebrated a record number of participants with featured expert guest speakers from companies including MMGY Global, Marketo, TripTease, Flip.to, Miles Partnership, STR, and Hotel News Now as the exclusive media partner. Attendees were also treated to the unveiling of NAVIS Reveal, a business intelligence platform specifically designed for the changing needs of the hospitality industry.

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The three top stories at ITB Berlin on Wednesday, 7 March 2018

The Social Media Newsroom of ITB Berlin has online news from the World's Leading Travel Trade Show at http://newsroom.itb-berlin.de/en.

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Food&HotelAsia unveils Industry White Paper on Smart Innovations for 40th Anniversary edition

Food&HotelAsia (FHA) announced the launch of an Industry White Paper in collaboration with Euromonitor International, to celebrate the event's 40th anniversary. Titled: Smart Innovations Transforming the Food and Hospitality Landscape by 2020, this 20-page milestone report provides a unique insight into major disruptors impacting the industry.

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Cambria Hotels Pilot Cold Brew and Nitro Coffee Program at Select Properties

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, today added nitro brew and cold brew coffee in select Cambria hotels across the country as part of a six-week pilot.

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Yes, You Can Really Book It: Booking.com Reveals the Ultimate 'Book the U.S.' List Featuring an Overnight Stay in the Empire State Building, and Other Iconic U.S. Locations Made Bookable for the First

Pack your bags because traveling has never been so exciting thanks to Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay. For years Booking.com has offered more awesome, unique places to stay than any other travel company in the world and today it is inspiring travelers to find and book the most incredible accommodations across the U.S with its newly launched 'Book the U.S.' List. Curated by the experts at Booking.com, the 'Book the U.S.' List features the coolest, most unique properties across each of the fifty United States (plus Washington D.C.), that go far beyond your traditional hotel.

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HFTP Renews Sponsorship Agreement with Keystep Solutions for 2018 London Interest Meeting

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce Keystep Solutions as the exclusive sponsor of the upcoming HFTP London Interest Meeting. Keystep Solutions is a family owned British company specializing in access control systems they include: electronic keycard locks, access readers, energy-saving room switches and lift controllers. The event will take place Monday, 12 March 2018 at the Rosewood Hotel in London. Guests are invited to join HFTP and top European hospitality executives for an evening of interesting speakers and discussion. Those interested in attending the complimentary event can RSVP online.

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Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create Personalized Service' Culture

Markham, Ontario  Ask guests what they want from a hotel and most will say an effortless personalized stay. To some that means an attentive staff that remembers them from their previous stays. To others, a clean, quiet room is more important. Successful operators know what guests want, and how to deliver it thanks to GEM.

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MIWA Lock Company Integrates with OpenKey to bring Mobile Keyless Entry to Hotel Chains Around the World

MIWA Lock Company, Japan's foremost provider of high-performance locks and security systems, announces a partnership and integration with OpenKey, the industry standard for Universal mobile key in hotels. The partnership will bring the enterprise grade security and stability of the OpenKey platform as the mobile keyless entry system for all MIWA digital locks with Bluetooth Low Energy functionality.

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Basketball Dreams And The Road To Final Four

Marriott International is readying its game face for the second year as the Official Hotel Partner across all 90 NCAA championships. This month tips off March Madness, with the Men's Final Four in San Antonio March 31-April 2, and the Women's Final Four in Columbus March 30 April 1. The multi-year partnership with Marriott International, NCAA, Turner Sports and CBS Sports kicked-off last year with major success as the hotel's vibrant portfolio played host to the college sports fan community venturing across the country in search of comradery and sweet victory.

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10 best airport hotels in the world

In days gone by, spending the night at an airport hotel was considered a humdrum affair, characterised by formulaic chains, carbon-copy hotel rooms and uninspiring cuisine.

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Sabre teams up with Cendyn to enhance the SynXis platform with advanced CRM capabilities

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced an enhanced technology agreement with Cendyn, the best-in-class customer relationship management (CRM) solutions provider. This arrangement expedites Sabre's rollout of new, intelligent guest profile and experience management capabilites through the SynXis Enterprise platform that will revolutionize insights and personalization opportunities for the hospitality industry.

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San Francisco's Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience

San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Revinate and protel Announce New Hotel Technology Partnership

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, and protel hotelsoftware GmbH, the provider of on-site and cloud-based advanced property management systems (PMS), have announced today a technology integration via the enterprise bus solution, protel.I/O, to enable all protel customers to connect into Revinate's Marketing and Guest Feedback solutions.

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Hyatt Announces The Global Winner Of The Good Taste Series Annual Culinary Challenge

Hyatt Hotels Corporation (NYSE: H) announced today the winner of the fifth-annual The Good Taste Series competition, a now-global culinary competition that celebrates Hyatt's culinary talent and global cuisine. Sous Chef Christophe Scheller of Park Hyatt Paris-Vendome was named the winner by a panel of judges comprised of respected food and hospitality industry leaders, including Hyatt President and Chief Executive Officer Mark Hoplamazian. The culinary competition took place on Thursday, March 1, 2018, at Grand Hyatt Playa del Carmen Resort in Mexico's Riviera Maya, and challenged six chefs on a global stage representing three regions: the Americas, EMEA (Europe, Middle East, and Africa), and ASPAC (Asia Pacific). Since 2014, The Good Taste Series competition has recognized Hyatt's culinary talent in the Americas region, but now in its fifth year the competition has expanded globally.

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IBC Hospitality Technologies Adds Cash-Back Rewards' to its IVH Travel InnCentives Loyalty Program

IBC Hospitality Technologies is adding more benefits to its InnCentives Loyalty Club. Effective immediately, members can receive \"cash back\" each time they make a reservation on IVHTravel (www.ivhtravel.com). When an InnCentives member completes a stay, 5% of the total reservation value is placed into their digital wallet. Cash can accrue and be put towards future reservations, or it can be used to purchase gift cards from hundreds of participating restaurants, retailers and service providers globally.

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Deutsche Hospitality expands its brand portfolio: MAXX by Steigenberger launches

Deutsche Hospitality is presenting a new hotel brand. MAXX by Steigenberger will be joining Steigenberger Hotels and Resorts, Jaz in the City and IntercityHotel in its portfolio in future. The group launched its new Deutsche Hospitality umbrella brand just under 18 months ago with the intention of instigating further hotel brands. This latest addition represents a robust continuation of the course of growth the company has embarked upon and targets a part of the market that was previously vacant.

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A symbolic milestone in AccorHotels' development: the Group is now present in 100 countries

AccorHotels Group is consolidating its international presence and has reached the symbolic milestone of 100 countries. 50 years after opening the first Novotel in France, AccorHotels has established itself as the leader in Europe, Latin America, Asia-Pacific, Africa and the Middle East.

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Ibis Introduces You To Dream Apparel

The exclusive \"Dream Apparel\" initiative has been specially created for members of the ibis BUSINESS program, with the idea of prolonging their perfect night into a dream day. They will be offered a custom-tailored shirt during their stay in an ibis hotel. A professional tailor will take guests' measurements on their arrival at the hotel and will present their handmade shirt to them the following day.\"You are wearing 'dream apparel' and that's what makes you feel special.\"

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How restaurants are serving up entertainment like never before

From the jazz quartet belting out crowd-pleasing covers to cabaret performers high-kicking their way across the stage, food and entertainment have long gone hand-in-hand to make for a memorable meal out.

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Millennials Are Turning Business Travel Into Weekend Getaways | qz.com

Historically, the travel industry has treated different demographics as distinct entities, with little overlap. There are business travelers checking into a standard Sheraton or Hilton and racking up loyalty points for a blow out summer vacation at a luxury property in Maui. And then there are those experience-obsessed, budget-conscious millennials, who are supposedly seeking more frequent and off-the-beaten-track trips using the likes of Airbnb.

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Airbnb vs. Booking.com: who will win the online accomodation battle the next decade? | linkedin.com

The next years promise to offer a fascinating duel between two very different type of internet giants in a quest to own the $555-billion global accommodation market. Challenger Airbnb, posterchild of the Sharing Economy, is striking hard and fast to become the new King, but current leader Booking.com seems well suited to extend its phenomenal growth track for another decade. Who has the better cards to win the game?

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JA Resorts & Hotels Joins Global Hotel Alliance

-Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today announced that JA Resorts & Hotels has joined its portfolio of independent hotel brands, adding a collection of seven hotels and luxury resorts to GHA's network of more than 35 independent brands and over 500 hotels.

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Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

Executive Summary - Technology continues to transform the way guests want to communicate with your property.

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Leading Hotel Brand Predicts More Travellers Will Book Authentic Experiences Further Afield in 2018

With international travel becoming more accessible than ever before, leading hotel brand Magnuson Hotels is urging boutique establishments to connect with a global network. 2018 is set to be the year for adventure and exploring new destinations, with the trend for holidaymakers seeking authentic experiences growing even stronger, presenting hotels with both opportunities and challenges.

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Gentelle's line of linen to be showcased at The Hotel Show Saudi Arabia 2018'

Gentelle Hotel Supplies Co. Ltd, the Jeddah based wholesale supplier of premium quality bed, bath, and banquet linen has announced its participation in 'The Hotel Show Saudi Arabia, 2018'; the Saudi Kingdom's premier hospitality and food industry event that will host industry experts to share ideas, trends and insights.

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Tencent to deliver keynote presentation at EyeforTravel San Francisco Digital Summit 2018 on April 9 & 10 at Hotel Nikko

Given the increasing appetite and focus on China and Chinese customers, EyeforTravel have invited Kimberly Lee, Senior Marketing Manager, from Tencent International Business Group to deliver a keynote presentation on Day 2 of the summit. Kimberly will be addressing the topic: Reaching the Chinese Traveller.

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Honeywell Launches Amazon Alexa Voice-ready Thermostat for Hotels

Honeywell (NYSE: HON), a global leader in connected buildings, announced the launch of its next generation thermostat for the hospitality industry. Honeywell's INNCOM e7 Thermostat (e7) is the first enterprise grade environmental control and energy management solution that incorporates Amazon Alexa voice control for an effortless guest experience that includes room temperature, lighting, drapery and amenities services. With its modern design with easy-to-use controls, the e7 is based on a patent-pending Smart Wall Plate design that provides hotel staff with an easy and reliable back-up of the device configuration. This makes routine maintenance or replacement of the e7 energy management system simple, even for other staff which helps reduce ownership costs.

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The Unbound Collection By Hyatt Brand To Expand In Europe

Hyatt Hotels Corporation (NYSE: H) announced today two hotels in Europe are expected to join The Unbound Collection by Hyatt brand the Great Scotland Yard Hotel in London and Nish Palas in Istanbul. Additionally, the iconic Hotel Martinez in Cannes, the charming Prisi Udvar Hotel in Budapest and the newly renovated Hotel du Louvre in Paris are all expected to open and become a part of The Unbound Collection by Hyatt portfolio by early 2019, creating significant growth for the brand in Europe.

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OTA Insight's Rate Intelligence Solutions Now in 20,000 Hotels Worldwide

OTA Insight, the cloud-based data intelligence platform for the hospitality industry continues its strong momentum in 2018 by announcing NH Hotel Group is joining as global partner to supply its industry-leading rate intelligence tools across its portfolio. As one of the top 25 hotel groups in the world, NH Hotels operates nearly 400 properties across 30 destinations worldwide across the NH Collection, NH Hotels, NHow Hotels and Hesperia brands. With this partnership, 20,000 hotels around the world are now enjoying the benefits of the OTA Insight platform.

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Radisson Hotel Group launches at IHIF

Carlson Rezidor Hotel Group announces its rebranding to Radisson Hotel Group, effective immediately, at the International Hotel Investment Forum (IHIF) in Berlin.

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Are hotel loyalty program members actually loyal customers?

Hotel chains' major initiatives to drive more travelers into their loyalty funnel appear to be resoundingly successful. Not surprisingly, hotel program members with more status are more likely to stay loyal. Half of members with elite status stick with the brand. However, the challenge for hotels is that there are so few elite program members. Let's be honest: Hotel loyalty program members have become anything but \"loyal.\" Hotel brands are effectively paying travelers to join, and commoditizing the concept of loyalty in the process. True brand loyalty the emotional connection between customer and company that directly drives repeat business, even at premium price points remains elusive and incredibly difficult, for all travel brands.

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Radisson Rewards is Radisson Hotel Group's refreshed loyalty program

The newly rebranded Radisson Hotel GroupTM introduces a refreshed loyalty program, Radisson RewardsTM, replacing Club Carlson SM. Radisson Rewards will align with the hotel group's new corporate identity and will make it easier for members to associate their benefits with all brands and initiatives. The updated program comes with some exciting enhancements including making status more accessible for members. All current members account numbers and point balances remain the same.

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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally

B&B Hotels, one of Europe's fastest growing hotel brands, decided to expand its collaboration with TrustYou's all-in-one guest feedback platform for all 400 properties. Since 2012, TrustYou's tools have helped B&B Hotels in Germany, Italy, and Poland to manage, leverage and improve their reviews and scores. The successful partnership has now led to an expanded collaboration for an additional 262 properties in France and 16 in Spain with the goal to ensure optimized review collection, management, marketing within one easy-to-use platform for the entire brand.

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Radisson Hotel Group announces Radisson Collection

The newly rebranded Radisson Hotel Group(TM) announces Radisson Collection(TM), a premium collection of exceptional hotels in landmark locations. Driven by consumer demand for individuality and more personalized experiences, Radisson Collection brings together the finest hotels in the Radisson Hotel Group portfolio. 14 hotels are confirmed to join the collection following the launch.

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Mandarin Oriental Creates New Fans of MO Loyalty Program | forbes.com

Unlike the major chains, such as Marriott or Hilton, little luxury brand Mandarin Oriental has not had a formal loyalty program. Until now. The company just announced the launch of its new 'Fans of MO' scheme, which aims to reward loyal customers with on-property perks during their stays.

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World of Hyatt Loyalty Program Extends To Home Sharing

CHICAGO -- Hyatt Hotels Corporation (NYSE:H) today announced an industry-leading extension of the World of Hyatt loyalty program to the home sharing space. Effective today, members can now earn and redeem World of Hyatt points with Oasis, a global leader in serviced home rental accommodations that offers more than 2,000 personally vetted homes across more than 20 destinations worldwide.

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Vienna House Launches Vienna House R.evo A New Hotel Concept Line

Combining the individuality of a home, flexibility of a guesthouse and the stylish design of a city apartment, Vienna House introduces Vienna House R.evo. The new brand by the Vienna House hotel group brings together guest rooms, studios, friends and family rooms with modern design, laid-back common areas and high quality facilities. The tribrid concept offers innovative technology and urban design features in a convenient central location, making it the perfect accommodation to suit the needs of today's modern society. The first project will open in Munich, followed by other major cities including Bangkok and Hamburg.

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AC Hotels by Marriott Invites Guests to Unpack the Details in New Creative Campaign

AC Hotels by Marriott, the entrepreneurial lifestyle brand from Marriott International, Inc., today announced the debut of its \"Unpacked\" creative campaign. The design-driven content shakes up the rules of traditional hotel marketing by taking travelers on an artistic and poetic journey, going behind the scenes with the people responsible for the detail-oriented moments that define the AC Hotels experience.

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Dusit International plans to enter food business with strategic investment in NR Instant Produce Co., Ltd.

Dusit Thani Public Company Limited (DTC) or Dusit International, one of Thailand's foremost hotel and property development companies, has announced its plans to invest around 660 million baht for an approximate 26% share in NR Instant Produce Co., Ltd., (NRIP), a well-known producer of ready to cook, ready meals, seasoning powders, dipping sauces, drinks and juices.

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Getting Bums on Seats - A Brief Guide to Marketing Your Restaurant Online

Marketing your restaurant online is a lot easier said than done. In London alone there are a staggering 18,262 restaurants listed on Tripadvisor. So, how do you ensure your business stands out from the crowd?Working with restaurants across the UK, our friends over at Big Flavour are a specialist digital marketing agency for the hospitality industry. They have put together a brief, but comprehensive guide for restaurant owners looking to market themselves online and ultimately get bums on seats.So, without further ado, here's a quick run down on some of the most important DOs and DON'Ts to get your business off to a running start:DOs

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Booking.com Announces the 10 Startups that will Join its 2018 Accelerator Programme in Sustainable Tourism

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the 10 sustainable tourism startups that will be joining the 2018 Booking Booster Programme in Amsterdam in May 2018. Building upon its successful launch in 2017, the three-week accelerator program consists of a series of lectures, hands-on workshops and coaching, culminating in a final pitch to receive a scaling grant of up to 500k from Booking.com's 2 million fund in order to help support the next stage of the startups' projected growth.

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Pegasus To Demonstrate Analytics Solution At World's Leading Travel Trade Show ITB Berlin

Pegasus Solutions announces it will demonstrate its new cloud-based business intelligence solution called Pegasus Analytics at ITB Berlin taking place March 7-11, 2018 in Berlin, Germany. The single and multi-property solution is designed to help hotels improve revenue, profitability and market share through a combination of visually rich, interactive context-driven dashboards, powerful data discovery capabilities, data and human knowledge.

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AVANI Announces New Upscale Brand Extension 'AVANI+' with the Launch of AVANI+ Luang Prabang

BANGKOK -- AVANI Hotels & Resorts is delighted to announce a new brand extension, AVANI+, with the launch of its first hotel in Luang Prabang on March 1, 2018. Launched in 2011, AVANI is one of the fastest-growing brands to come out of Asia, currently operating over 3,800 keys in 15 countries across multiple regions and with a further 3,000 new keys in the pipeline. The AVANI+ portfolio will encompass a selection of hotels and resorts showcasing the next-level in style, design and facilities.

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Staybridge Suites unveils new design at Business Travel Show

Staybridge Suites, the much-loved extended-stay brand from IHG (InterContinental Hotels Group), today unveils a new design for its future openings at Business Travel Show London 2018.

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There are Benefits of Working with OTAs

Everybody loves direct bookings and competing with OTAs marketing power is expensive and increasingly difficult, however there are benefits to using OTAs as well.

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Google AMP: Why Hoteliers Should Care, and How to Implement It

Introduced in 2016 as Google's response to other mobile publishing platforms like Apple News and Facebook Instant Articles, Google's Accelerated Mobile Pages Project (AMP) is an open-source initiative enabling the mobile website visitors of publishers like The New York Times to quickly access content such as articles and opinion postings with fast download speeds.

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February

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What does the future look like for the hospitality industry?

What does 2018 and beyond mean for your hotel? A hotelier's focus is, and always has been putting the guest first, but what does that mean for the industry right now and over the next few years? We talked to hotel leaders and experts in the industry within Asia-Pacific to see what their plans were and how they were hoping to achieve their goals.

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PolyU Study Finds How Hotel Loyalty Programmes Can Boost Brand Relationship Quality

Well-designed hotel loyalty programmes can increase members' satisfaction and improve the quality of their relationships with the associated brands, according to Dr Ada Lo of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors. In a recently published article the researchers highlight the loyalty programme features that are most effective for building brand relationship quality (BRQ), and how BRQ contributes to outcomes such as members' word of mouth recommendations and purchase intention.

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Case Study: Historic Airlie, International Conference Destination Relies on Maestro's Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement

\"When Airlie opened lodging to public and leisure guests we found that our existing system was inadequate. We researched many systems and installed Maestro PMS in the Cloud to support total property operations. It was the right decision. Maestro enables flexible mobile check-in throughout our 300 plus acre property and supports our company's efforts to be as paperless as possible. We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud solution is fantastic.\"Suzanne Gilmartin, Airlie's Director of Rooms.

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Marriott, Accor Hotels and Viceroy Hotel Group discuss the use of data and technology to improve the customer experience and drive loyalty

This keynote panel discussion will be featured on Day 2 at the upcoming EyeforTravel San Francisco Digital Summit 2018 on April 9-10 at Hotel Nikko.

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Hilton Garden Inn Continues 2018 Expansion: Announces Several New Properties Across the Globe

MCLEAN, Va. -- Another year of robust international expansion is underway for Hilton Garden Inn, the award-winning, upscale brand from Hilton (NYSE: HLT) known for its inviting atmosphere and warm service. Announcing several hotel openings - stretching from South and Central America to the Middle East and Africa - each property caters to the evolving needs of today's modern traveler.

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Choice Hotels Launches New \"Badda Book. Badda Boom.\" Advertising

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, launched new ads reminding travelers that there's an easy way to plan and book hotel stays, and find the lowest hotel rates guaranteed. The \"Badda Book. Badda Boom.\" campaign highlights the benefits of booking direct at ChoiceHotels.com in a fun and relatable way.

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This floating hotel will take you around Japan's scenic coastlines

When holiday accommodation is lovely, it can be a wrench leaving it to go off and see the sights. A new floating hotel in Japan will solve that problem, however, as it will take you around scenic coastlines in the Seto Inland Sea.

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Marriott International Reinforces Its Commitment To Vision 2030 At First Saudi Arabia Hotel Investment Conference

Riyadh, Kingdom of Saudi Arabia -- The world's leading hotel company, Marriott International, today reiterated its commitment to Saudi Vision 2030 at the inaugural Saudi Arabia Hotel Investment Conference (SHIC) 2018. With more than four decades of presence in the country, Saudi Arabia today, is the company's second largest market in the Middle East with 23 operating hotels. Marriott International continues to nurture a robust pipeline with number of hotels set to more than double in the Kingdom.

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Marriott International's Aloft Hotels Innovates The Hotel Breakfast Experience By Introducing Re:fuel Portable Breakfast Pots

Bethesda, MD -- Today, Aloft Hotels announces the U.S. launch of the brand's revitalized Re:fuel by Aloft food & beverage program, with an industry-leading innovative new breakfast format that promises to fundamentally change the way guests experience the most important meal of the day at Aloft Hotels.

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Powered by Intelity, the Forbes Travel Guide Verified Summit' App is Now LIVE on the App Store and Google Play

Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills tomorrow for \"Verified: The Forbes Travel Guide Luxury Summit\" to celebrate their recognition as one of the world's finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide's 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees are encouraged to download \"Verified Summit,\" a mobile app powered by Intelity. Available in the App Store and Google Play, \"Verified Summit\" serves as a digital brochure providing schedules, speaker specifics, local area information, Brand Officials' details and more. Intelity is the \"Official Mobile and Technology Provider\" of Forbes Travel Guide.

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British Cities Plan To Promote Destinations In Asia

London, Manchester and Birmingham are set to collaborate and extensively promote British cities in China, India and also the Persian Gulf. The goal is to increase and develop tourism inflow from these three rapidly growing markets towards the future.

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The hotel room of the future: Here's what hotels are doing to adapt to travelers | usatoday.com

Guests have a lot of demands these days. And hotels are changing their tactics to meet those demands.

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HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 20 Percent Space Increase from Previous Year

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit association and producers of Hospitality Industry Technology Exposition and Conference (HITEC), has sold all exhibit spaces for the upcoming HITEC Amsterdam 2018. HITEC Amsterdam will feature 84 exhibiting companies a 20 percent increase from the inaugural 2017 event. A floorplan with a list of participating companies is available on the HITEC Amsterdam website. HITEC Amsterdam will take place from 11-13 April at the RAI Amsterdam Convention Centre in The Netherlands.

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W Hotels Re-Ignites The What She Said Conversation

NEW YORK -- It's time for women to speak up as never before. And, perhaps, most importantly, it's time for people to LISTEN to What She Said. W Hotels today announces an exciting next step for What She Said, the brand's popular initiative that celebrates femininity in all its forms, nuances and glory. Here, femininity is defined by experience, not confined by gender. Since launching in 2016, What She Said has given a platform to icons of culture like Diane von Furstenberg, Jenna Lyons, Rachel Zoe, LeToya Luckett, Tig Notaro, Cheryl Hines, and NIIA, among others, with over 40 well-attended and stimulating What She Saidevents to date. Now, as conversations in our society evolve, so too will the What She Said platform, which will focus on providing safe spaces for conversation to drive progress in the gender equality movement by bringing in provocative speakers, cultivating community, and sparking conversation that inspires, educates, and enlightens. In addition to panels hosted with experts of industry around the world, W will host at least one intimate dinner each month, bringing captivating, behind-closed-doors conversations about modern issues of equality to the global stage through curated podcasts, videos and livestreamed content.

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Marriott Golf Continues its Global Expansion, Adding Property in South Africa

Marriott Golf, the global golf division of Marriott International, Inc., today announced further global expansion, with it's first-ever managed golf resort property in South Africa, the Arabella Golf Club, located in Hermanus, South Africa, near Cape Town. This expansion news comes on the heels of Marriott Golf adding resort golf facilities in Fiji, New Caledonia, Uruguay, Spain, and Portugal in 2017.

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Response to Airbnb Plus & Boutique Program Announcement

The following statement is from Troy Flanagan, Vice President of State & Local Government Affairs at American Hotel & Lodging Association (AHLA), in regards to Airbnb's announcement today about its new Airbnb Plus and Boutique programs. \"Whether it's called Plus or Boutique program, Airbnb's latest scheme is just further proof the company is trying to play in the hoteling space while evading industry regulations. If Airbnb wants to enter the hoteling business, then it needs to be regulated, taxed and subject to the same safety compliances and oversight that law-abiding hotel companies adhere to each and every day.\" \"The question that cities and neighborhoods should be asking will these 'Plus' or 'Boutique' listings include commercial operators exploiting Airbnb's platform to run illegal hoteling schemes that have fractured our communities, raised serious safety concerns and increased the price of rent while depleting affordable housing options?\"

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Montage Hotels & Resorts Celebrates 15-year Milestone Anniversary

ORANGE COUNTY, Calif -- Today, Montage Hotels & Resorts celebrates its 15-year milestone anniversary. In 2003, Montage Hotels & Resorts opened the doors to its flagship resort Montage Laguna Beach, located on 30 oceanfront acres in Laguna Beach, Calif. In celebration of the milestone anniversary, Montage Hotels & Resorts is unveiling an exclusive series of unique experiences, Remembering 15 Years of Montage, for guests and travelers to continue the tradition of creating Montage Memories throughout the year.

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World-first #TravelBrag AI analysis from Hotels.com reveals travelers' top social media brags

DALLAS -- Those 'travel bragging' posts filling up your social feeds show no sign of slowing down but now thanks to the world's first #TravelBrag Artificial Intelligence (AI) analysis, Hotels.com reveals what's topping the brag charts in destinations around the world, so you can choose your next trip wisely.

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Hard Rock Hotel At Universal Orlando Resort Debuts All-new Future Rock Star Suites' Featuring In-room Stage, Lights And Memorabilia

Hard Rock Hotel at Universal Orlando's newly-redesigned Future Rock Star Suites let guests perform under the lights on their very own stage. Designed to capture the excitement of being on tour, these two-room suites feature applause-worthy floor to ceiling details, including a stage with liquid flooring and lights, a twinkling starlight canopy over the beds and brand new Hard Rock memorabilia from today's superstars.Each suite features an item once donned by a music celebrity and this marks the first time memorabilia has been installed inside a guest room at Hard Rock Hotel at Universal Orlando. Every Future Rock Star Suite consists of a king room that connects through a \"stage door\" to a room with two twin beds and roadie case-inspired furniture.\"We designed these suites for tweens, teens and any kid who ever dreamed of performing on stage for thousands of adoring fans,\" says Carlton Hudson, managing director at Hard Rock Hotel at Universal Orlando. \"The suites bring that dream to life for the entire family with everything a true rock star needs to put on an unforgettable show. Plus, we brought in pieces of Hard Rock's priceless memorabilia collection to amplify the experience of staying in these one-of-a-kind suites.\"Hard Rock is recognized globally for world-class entertainment, stylish and contemporary design and unparalleled service. Guests of all Hard Rock Hotels enjoy an experience that infuses music as the key differentiator. Hard Rock's The Sound of Your Stay is a complimentary all-encompassing in-room music amenity program that provides access to experiences for guests to jam out on a selection of Fender guitars or tune into the resurgence of vinyl records while listening to them on a Crosley turntable.At Universal Orlando Resort, guests of Hard Rock Hotel are just a short walk, complimentary water taxi or shuttle bus ride away from all three Universal Orlando Resort theme parks. Guests receive an exclusive package of theme park benefits, including free Universal Express Unlimited ride access (theme park admission required) to Universal Studios Florida and Universal's Islands of Adventure as well as Early Park Admission to The Wizarding World of Harry Potter and Universal's Volcano Bay one hour before the theme parks open.For more information or to book a stay at Hard Rock Hotel at Universal Orlando, visit www.universalorlando.com/hardrock.

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Associated Luxury Hotels International (ALHI) Expands West Coast U.S. Options with Addition of Two Hotels in California

ORLANDO, FL -- Associated Luxury Hotels International (ALHI), which serves the Meetings & Incentive marketplace in North America and Europe with its distinguished portfolio of more than 250 luxury hotels and resorts, recently expanded its worldwide portfolio and West U.S. options with the addition of two hotels in California. ALHI's membership portfolio now includes the AAA Four-Diamond Portola Hotel & Spa at Monterey Bay, ALHI's first member hotel in Monterey; and the elegant 400-room InterContinental San Diego, slated to open this fall on the waterfront in downtown San Diego. ALHI Global Luxury Sales now represents the hotels to meeting professionals, association executives, incentive specialists and business executives who are interested in conducting meetings, conventions or programs at any of the member hotels, according to ALHI's Chief Sales Officer Mark Sergot.

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Video tour of the world's first Star Wars hotel released ahead of 2019 opening - galaxy views guaranteed

Disney has released some tantalising details on its upcoming Star Wars hotel, including a short video (further down) teasing its galactic role play features.

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Hotelogix to participate in ITB Berlin, 2018

Hotelogix, a leading cloud-based Hotel Property Management System provider has today announced its participation in ITB Berlin, 2018 from 7th to 11th March. The company aims to showcase its enterprise grade cloud-based Hotel Property Management System along with the recently launched Mobile Hotel App during this event at Stand No - 159, Hall No - 6.1.

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Adrian Awards Celebrate Travel Marketing Superheroes

McLean, VA -- The Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis, celebrating innovators in hospitality advertising, digital marketing, and public relations before more than 800 industry professionals.

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Triptease: Do you know what potential guests are searching for?

We've taken a look at user search trends across the thousands of hotel websites that we track every day and condensed the data down into a two-minute video. Though the concept is simple, having an understanding of how, when and where users are searching and booking is vital if you're trying to improve your website's performance. Knowing how you measure up to your peers is the first step to setting achievable goals and measuring real success.

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Why Priceline Group Is Changing Its Name to Booking Holdings

Say goodbye to The Priceline Group and hello to Booking Holdings.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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Thought leadership - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.

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Pegasus Solutions' Head Of Digital Services To Discuss Metasearch Marketing At Hotel Revenue Conference

Pegasus Solutions Head of Digital Marketing Services Rahul Arora will explain metasearch marketing and cover four key digital marketing strategies at the Hotel Revenue Conference taking place February 21-22 in Seattle, WA.

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Mandarin Oriental To Manage Luxury Residences In Barcelona

Mandarin Oriental Hotel Group has announced an agreement to brand and manage 34 luxurious Residences by Mandarin Oriental, Barcelona housed in a 20-storey tower, with a prime location at the intersection of Passeig de GrAcia and Avinguda Diagonal. The Residences are scheduled for completion in 2020.

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Hotel offering discounts for people who stay off their phones | foxnews.com

Technology use while on vacation affects more than just the type of activities travelers do. According to Wyndham hotels, 54 percent of children believe their parents check their phones \"too often\" and 32 percent said that they feel \"unimportant\" when their parents are distracted by screens.

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Groups360 Offers Industry-Wide Use of GroupSync Sourcing Technology Through March 31

In the face of tumultuous changes in the meetings industry including the yet unknown impact of an evolving commission structure, Groups360 has announced its decision to open its proprietary GroupSync technology for free use by all meeting planners, hoteliers and intermediaries through March 31, for a sneak peek at the future of meeting planning technology.

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Milestone Launches New Website for Ginger Hotel Chain, Revenue Jumps 36%

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the launch of a new custom website for Ginger Hotels, a subsidiary of India's leading hotel chain Taj Hotels. Within 60 days of launching the new website, direct revenues jumped 36%, along with an equally impressive jump of 16% in website conversion rate.

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Milestone Insights 2018 edition provides location-based businesses with affordable digital marketing competitive benchmarking & analysis

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the immediate availability of the 2018 version of Milestone Insights. The digital marketing benchmarking and competitive analysis platform is designed specifically for the needs of location-based businesses and comes with features designed to make it easier for hotels and any local business to truly understand how they rate in the digital ecosystem against their top local competitors:

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Now Available for Download: HEBStrategy Q1 2018 Hotel Digital Marketing, Technology and Trends Whitepaper

From HEBS Digital, the HEBStrategy Q1 edition takes a deep dive into content marketing through the funnel and includes strategies for reaching different audiences with customized content.

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IHG builds on rapid growth of avid hotels with franchising launch in Mexico

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announces that avid hotels, its new high-quality midscale brand, is now available for franchising in Mexico. The launch of the brand in Mexico closely follows the introduction of avid hotels in the U.S. and Canada last fall, where the company has already signed 75 franchise agreements. This milestone further demonstrates the brand's rapid start and growth potential.

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Modern travelers seek non-traditional hotel experiences

The hospitality industry is changing at a fast pace, and hoteliers are constantly having to come up with new and innovative solutions to appeal to the demands of their clients. Recent trends in lifestyle and experiential hotels are changing the face of what hotels are offering, and more and more travelers are opting to stay in what Airbnb is calling \"non-traditional\" accommodation.

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The Deadline for GDPR is Approaching Fast. Is Your Hotel Ready?

Within the hospitality community, you cannot avoid the topic of GDPR (General Data Protection Regulation); discussion of its impact is everywhere. And for good reason.

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What does Airbnb have and what does it lack to revolutionise hotel distribution? | mirai.com

The media has carried out a widespread diffusion of the story that Airbnb is now offering hotels. The size of this giant company and its potential are well worth the fanfare.

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Quirky hotel rooms inspired by cartoons and comics | usatoday.com

Whether you're taking your kids on vacation or recalling your own favorite cartoons as a kid, you're sure to get a little giddy after a stay in these character-themed hotel experiences. From Barbie to Tintin, hotels around the world are catching on to the nostalgia of our cartoons, toys and games and finding new ways to appeal to the next generation of traveler. Raise a glass at afternoon tea with Paddington Bear, rest your head in a Hello Kitty suite, and find more character-themed hotel options in the slideshow above.

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Travel management groups partner to highlight female friendly' hotels | hotelowner.co.uk

Capita Travel and Events, travel and event management firm, and Maiden Voyage, provider of female business traveller safety solutions, have partnered to certify and showcase hotels that are considered 'female friendly'.

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Global Hotel Alliance Announces 2017 Results

Global Hotel Alliance (\"GHA\") the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed its 2017 results.

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The Break Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Break Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Rhode Island.

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Hotel ADA Website Compliance What You Need to Know

Most people can experience the world through the internet. Travel information and choices to make those travel arrangements are at our fingertips. Now imagine a world where you could not easily access the internet to search for hotels and airlines that provide accommodations and accessibility for your specific needs? For most of us, this is not something we need to consider but, for the disabled, it's a daily challenge.

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Magnuson Hotels CEO to address industry challenges at Berlin investor conference

As seen in Hotel Management Online by David Eisen | Feb 15, 2018

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Nearly 90 per cent of guests happy to use apps to organise hotel stays - survey

A hospitality trends survey commissioned by a leading London-based international branding and interior design agency has revealed that 88 per cent of people staying in hotels would like to reserve, check in and check out through a mobile app.

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Hilton Converts Former Chocolate Factory into 74-Room Boutique Hotel [Download Report]

The hospitality industry has changed quite a bit in recent years to accommodate millennials, the generation that has now become the most influential in the hotel industry.

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TrustYou Wins #1 in the HotelTechAwards 2018 for Reputation and Review Management Software

Hotel Tech Report has named TrustYou 2018's top-rated Reputation Management Software based on data from thousands of hoteliers in over 40 countries around the world. More than 100 of the world's elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines.

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Red Roof Introduces Innovative Alexa Skills Technology

COLUMBUS, Ohio -- Capitalizing on continued evolution in the consumer-facing technology space, Red Roof is paving the way for hoteliers to connect directly with consumers at home through Amazon's Alexa Skills platform. Setting the industry standard, a dynamic Red Roof skill for Amazon Alexa now gives travelers the power to ask Alexa Red Roof-specific questions to assist in making travel plans, all from the comfort of home. This new innovation allows Red Roof to provide key information to the more than 20 million Alexa users, answering questions to help drive decisions including, \"Can I bring my dog?\" and \"How many locations do you have?\" to \"Tell me about Red Roof PLUS+\" and \"Do you have any deals?\"

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In Thailand's Phang Nga Bay, a luxury resort with a conscience | cnn.com

Thailand's Phang Nga Bay is home to unrivaled natural beauty.A string of limestone cliffs and small islands juts through the azure waters of the Andaman Sea like sleeping giants, creating a stunning visual dance between land and sea.Perhaps the most luxurious way to experience the area is with a stay at the Six Senses Yao Noi, located on a large island between Krabi and Phuket.

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Italy To Focus More On Medical Tourism | tourism-review.com

After food, culture, fashion and design, health is another candidate to become one of the distinctive features of Made in Italy. The goal is to make Italy a top destination of medical tourism.

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Presidential stay: Hotels that hosted the commander in chief | usatoday.com

Presidents' Day Weekend is this weekend, and if you are still looking for some inspiration as to where to spend a few days' getaway, take a look at hotels and resorts around the USA where U.S presidents have stayed before, during and after their time in office for a bit of inspiration.

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Associated Luxury Hotels International Adds Sweden's Gothia Towers to Portfolio and ALHI Convention Collection

Associated Luxury Hotels International (ALHI) recently expanded its worldwide portfolio, options in Europe and \"ALHI Convention Collection\" with the addition of the acclaimed Gothia Towers in Gothenburg, Sweden. Together with the adjoined Swedish Exhibition & Congress Centre, Gothia Towers is Europe's largest fully integrated hotel, exhibition and congress facility, and one of Europe's five biggest hotels. ALHI's distinguished membership portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. ALHI now represents Gothia Towers to the North American and European meetings, conventions and incentive market, according to ALHI's Chief Sales Officer Mark Sergot. With this new addition, ALHI's luxury portfolio includes 38 distinctive hotels and resorts in Western Europe; 13 in Eastern Europe; more than 150 in the USA and Canada; 33 in Asia; 13 in the Middle East; 9 in Africa; 16 in the Bahamas, Bermuda, Caribbean region and Mexico; and 4 in South America. ALHI's portfolio also features 23 luxury cruise ships appropriate for meetings and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Ideally situated in the heart of Gothenburg in the center of Scandinavia, Gothia Towers provides the perfect location for experiencing the sights, restaurants, shopping and nightlife of the vibrant city and picturesque region. Of fering 1,200 guest rooms, most of which provide magnificent city views, the hotel also features 60 meeting rooms with a total of 441,320 square feet of meeting and exhibition space. Meeting options include the 21,527-square-foot Congress Hall, which can seat 1,500 guests, and a 40,902-square-foot Exhibit Hall. In addition, the hotel offers five restaurants, including Heaven 23, which provides panoramic views from the top floor of Tower 1, as well as the critically acclaimed gourmet restaurant Upper House Dining & Lounge. The hotel is just a short walk to the city's celebrated The Avenue boulevard, the Liseberg amusement park, Universeum science center, and the Museum of World Culture. Gothenburg-Landvetter Airport is only 20 minutes away. \"Gothia Towers is a truly impressive hotel, with incredible meeting and exhibit space, first-class accommodations and a great location,\" said Sergot. \"It is an outstanding choice for large conventions but also fantastic fo r smaller meetings. Plus, Gothenburg's strategic location between Copenhagen, Oslo and Stockholm make it very accessible for groups too. We are very proud to showcase this remarkable hotel to the meeting and incentive marketplace in North America and Europe.\"Gothia Towers becomes ALHI's second member hotel in Sweden, joining Stockholm's luxurious 130-room Hotel Diplomat on the waterfront of the Stockholm Harbour in the city's cultural, financial and shopping district. ALHI's portfolio also features another outstanding option in Scandinavia, with scenic Copenhagen, Denmark's Tivoli Hotel & Congress Center, offering 679 guest rooms and suites and 43,055 square feet of meeting space. The hotel's impressive Tivoli Congress Hall offers capacity for up to 2,400 participants, and an additional 52 meeting facilities and two auditoriums can accommodate events of up to 5,500 people. Gothia Towers also becomes ALHI's 30th option in the \"ALHI Conv ention Collection,\" which consists of ALHI hotels and resorts which offer 500 or more guest rooms and/or suites, at least 50,000 square feet of meeting space and one or more ballrooms of 20,000 square feet or more. Other exceptional options in this luxury brand collection include the Bahamas' 3,400-room Atlantis, Paradise Island; Atlantic City, New Jersey's 2,800-room Borgata Hotel Casino & Spa; Connecticut's 2,230-room Foxwoods Resort Casino and 1,563-room Mohegan Sun; Georgia's 1,059-room Omni Atlanta Hotel at CNN Center; and the 1,001-room Omni Dallas Hotel in Texas. Florida options include the 1,504-room Fontainebleau Miami Beach, 1,000-room Loews Royal Pacific Resort at Universal Orlando, 1,000-room Loews Sapphire Falls Resort at Universal Orlando and 1,501-room Rosen Shingle Creek. Outstanding Las Vegas choices include the 4,004-room ARIA Resort & Casino, 3,933-room Bellagio, 3,220-room Mandalay Bay Resort and Casino, 5,000-room MGM Grand Hotel & Casino, and 3,044-room Mirage Las Vegas. For more information about ALHI and/or its member hotels and resorts, contact your nearest of the 24 ALHI Global Sales offices in the United States, Canada, London and now Frankfurt, Germany. For specifics, go to alhi.com to identify the nearest \"ALHI Team\" Global Sales professionals in your area. In the U.K., contact Peter Groom at +44 (0) 207-379-6793 or pgroom@alhi.com, and visit alhi.com . In Germany, Austria or Switzerland, contact Becky Dimant in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091 or bdimant@alhi.com , and visit alhi.com .

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Infographic: Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

Marketers hate to lose. That's why it hurts to learn that by day 90, the typical mobile app has shed 98% of its original users. Pfft! Imagine improving retention 7x with some timely push notifications. Read and share our free infographic, Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

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Hilton Exceeds Fourth Quarter And Full Year Expectations; Provides 2018 Outlook

MCLEAN, Va. - Hilton Worldwide Holdings Inc. (\"Hilton\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2017 results. All results herein present the performance of Hilton giving effect to the spin-offs of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") on January 3, 2017 (the \"spin-offs\"), with the historical financial results of Park and HGV reflected as discontinued operations. Pro forma comparisons are presented as if the spin-offs occurred on January 1, 2016. Additionally, all share and share-related information presented herein for periods prior to January 3, 2017 have been retrospectively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred on January 3, 2017 (the \"Reverse Stock Split\"). Highlights include:

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HSMAI and National Geographic Traveler to Celebrate Sustainable Hospitality

The Hospitality Sales and Marketing Association International (HSMAI), in conjunction with National Geographic Traveler, has selected the following Gold Award winners for the Leader in Sustainable Tourism Award: Hostelling International USA; Intrepid Travel: Myanmar & MMGY Global; Terranea Resort; and Rosewood Mayakoba in Riviera Maya.

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J'adore Amour: Le Meridien Hotels Puts a Playful Twist on Valentine's Day with Derek Blasberg & a Late Night Performance by Nouvelle Vague

Last evening, performing for one-night only in New York City, famed French music collective Nouvelle Vaguecontinued to voyage around the world with Le Meridien Hotels & Resorts as an extension of the brands' global music collaboration.

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IBC Webinar Talks Driving Direct Bookings with Google'

Phoenix -- ILES: A Year of Learning Webinar Series is quickly gaining traction in the independent hotel space. Developed and hosted byIBC Hospitality Technologies, the next event, titled \"Driving Direct Booking with Google,\" will be held February 21 at 11:00 a.m. Led by Pablo Ruiz, Google travel vertical search specialist, the webinar will identify new ways hotels can be profitable through driving direct reservations. Ruiz will unveil some of the Google product launches for the travel world. In addition, IBC's Pamela Barnhill will discuss acquiring full guest information and driving more direct bookings. To register, click here.

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Crave Interactive Recognised as the World's Leading Guest Room Tablet Vendor.

London 14 February 2018. Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2018's top rated Guest Room Tablet provider by Hotel Tech Report. The award is based on data and opinions from thousands of hoteliers in more than 40 countries around the world.

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Artificial Intelligence, Blockchain, Voice, Machine Learning, And More on The Table This April

The EyeforTravel San Francisco Digital Summit 2018 (April 9-10 Hotel Nikko), just over two months away will tackle the role of emerging technologies in travel, and help travel brands benchmark their digital strategy from some of the best in the industry.

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Boutique & Lifestyle Lodging Association (BLLA) Announces new Inner Circle Club Members who have joined for 2018

Los Angeles, Valentine's Day, 2018 - It is with extreme pride that BLLA announces its newest Inner Circle Club (ICC) members. They join the association in a much-esteemed Club that already contains some of the nations top organizations. They have proven to be a force in the boutique sector and a supporter of the association. This year, they'll be joined by brands we hold in the same regard.

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ALICE Named a 2018 Best Place to Work in Hotel Tech

ALICE is excited to share it has been named a '2018 Best Place to Work in Hotel Tech' by HotelTechReport, for creating and maintaining a culture that fosters employee satisfaction along with business growth. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies. Being on this list is truly and honor and a testament to our commitment to our people.

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HelloShift Named Top Rated Staff Collaboration Platform by Hoteliers in the 2018 HotelTechAwards

Hotel Tech Report has named HelloShift 2018's top-rated Staff Collaboration Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.

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2018 HEDNA Distribution Conference Exceeds Expectations

The HEDNA Global Distribution Conference concluded its annual event in Austin, Texas with a record number of attendees, captivating keynotes, educational sessions, interviews and engaging discussions. The overwhelming sentiment from all at the event was how relevant and important HEDNA conferences are for hoteliers to participate in if they want to stay informed, understand and compete in today's dynamic landscape.

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7 Tactics Every Digital Marketer Should Learn to Love in 2018 - mdgadvertising.comCommitting to specific digital tactics can be difficult for marketers. There are so many different approaches that it can be tempting to continuously swipe left in search of something better.

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ASSA ABLOY Hospitality Awarded Inaugural 2018 HotelTechAward for Top Rated Keyless Entry Provider

ASSA ABLOY Hospitality, developer of innovative security solutions for the hospitality industry, is announcing its win of the 2018 HotelTechAwards for Top Rated Guest Experience Tech: Keyless Entry Provider. ASSA ABLOY Hospitality has been recognized for its ASSA ABLOY Hospitality Mobile Access, a keyless entry solution that allows guests and staff to enter certain areas of a hotel, including guestrooms, with a quick swipe of their mobile device.

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Carlson Rezidor Hotel Group is now Radisson - startribune.com

Carlson Rezidor Hotel Group will change its name next month to Radisson Hotel Group in a push to embrace its marquee hotel brand and reaffirm itself as a global hospitality company. 

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GDPR - EasyJet brings data on board, but will it take off? - tnooz.com

It is estimated that 90% of the world's data was generated in the past two years, yet brands still are only using half of it. Everywhere you turn brands are claiming the status of data pioneer, hoping to be heard above the noise.

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Chinese Tourists Are Taking Over the Earth, One Selfie at a Time - bloomberg.com

One of the strongest drivers of global economic growth isn't factories or financial services or internet startups, it's what we do when we're not working. We are becoming a planet of tourists.

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Why it's time to rethink the start-up model - JLL Real Views

Now entrepreneurs seeking to use technology for social goodwhile generating profitsare disrupting the status quo and bringing a more diverse face to the industry.

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The Best Western River North Hotel sees 300% increase in Revenue with New Progressive Web App

Brewer Digital Marketing, announces the launch of Best Western River North's new website, which leverages cutting-edge Progressive Web App (PWA) technology resulting in a 300% increase in revenue and a 500% increase in room nights vs the old website.

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Vertical Booking adds more than 1000 new hotels in 2017

Vertical Booking, a recognized leader in global reservation technology, announced today tremendous growth in 2017 with the addition of more than 1000 hotels utilizing their revenue generating solutions.

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Lotte New York Palace consolidates marketing with Tambourine

The world famous Lotte New York Palace has selected Tambourine to provide marketing and digital services. Located on Madison Avenue, Lotte New York Palace was named one of the \"Top Hotels in NYC\" in 2017 according to Conde Nast Traveler. \"After an extensive global search amongst the leading hotel marketing firms, we are confident to have selected Tambourine as our marketing partner,\" said Becky Hubbard, General Manager at Lotte New York Palace. \"Their unique combination of advanced eCommerce capabilities, paired with a strong understanding of high-end luxury branding, have made them a perfect fit for our needs.\" Tambourine's services for Lotte include: Omni-channel traffic generation (search, PPC, email, social, meta) Custom, responsive hotel website design and mobile sites Programmatic Advertising & Ad Server Management Strategic branding and collateral development Photo and Video Asset Creation Ongoing SEO optimization Conversion rate optimization Reservation recovery Cross-channel ROI tracking \"We are honored and humbled to be working with one of New York's most prestigious hotels. And we are already generating exciting results thanks to an amazing collaboration with the Lotte marketing team,\" said Rafael Cardozo, President at Tambourine. \"To be entrusted with this iconic New York hotel is a privilege and we look forward to a long and successful partnership.\" About LOTTE New York Palace LOTTE New York Palace, a luxury midtown hotel on the corner of 50th & Madison, was acquired by LOTTE Hotels & Resorts on August 28, 2015. Previously, the property completed a $140 million redesign in the fall of 2013. The renovation transformed the property's premier rooms and suites in The Towers, a hotel-within-a-hotel. Additional upgrades included new lobbies, specialty suites and restaurants and bars including Trouble's Trust, The Lobby Lounge, Tavern on 51, Rarities and Pomme Palais. In addition to 30,00 square feet of updated event space, The Palace is home to private spaces located in the historic Villard Mansion that feature 19th-century interiors and are ideal for lavish weddings, events and dinners. With 909 rooms and suites, The Palace is known for unparalleled splendor, spectacular views, spacious rooms and exquisite service. Located across the street from St. Patrick's Cathedral and only steps from Rockefeller Center the hotel's world-renowned courtyard incorporates motifs from several 15th-century Italian cathedrals and has served as the entranceway to the historic Villard Mansion since 1882. LOTTE New York Palace gracefully blends the landmark Villard Mansion with a contemporary 55-story tower. Guests can reserve accommodations online at www.lottenypalace.com or contact reservations at 1-800-NY-PALACE (1-800-697-2522). About LOTTE Hotels & Resorts LOTTE Hotels & Resorts are currently in operation of 18 properties across five countries globally and have 16 more properties in the pipeline. LOTTE Hotels & Resorts have secured their brand equity by way of their award-winning Five Star properties. Their first luxury and overseas hotel from Korea's hotel brand in Russia has been in the spotlight after being recently awarded with the Prix Villegiature Awards 'Best Hotel in Europe'. LOTTE Hotels & Resorts has gained worldwide recognition for its excellent service and facilities suitable for major international events. It has also been rated as the best hotel in Korea by numerous prestigious magazines, including Conde Nast Traveler, Global Traveler, Business Traveller (Asia Pacific), and Trade Travel Gazette.

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How Voice Search Will Impact Travel Marketing - fredericgonzalo.com

Did you know that 40% of US adults use voice search per day? According to Search Engine Watch, people now perform 35 times more voice searches on Google than in 2008. Nowadays, speech recognition technology is more precisewith only an 8% error rate!  Have you also noticed that many consumers have recently bought devices that use voice searches? In fact, 2017 was the year that voice recognition truly took off, thanks to the popularity and adoption of home devices, such as Google Home and Amazon Echo. Who would say \"no\" to the ability of controlling devices with their voices and searching for content on the web by simply talking to a machine? Using our voices is indeed the most natural way to communicate. By talking to a smart phone or other device, without the need to use a keyboard or screen, we can carry out more tasks at the same time and access content more quickly and easily. Google even revealed that 38% of people talk on the phone while watching television and 23% of adults use voice search while cooking. These technological innovations and new ways of communicating and searching for content nevertheless impact companies and how they market their products and services.

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Must See Statistics for Search Engine Optimization Infographic

SEO highly valued when a business operates online. SEO is not rocket science. SEO's result based on how much time invested in research and analysis. Organic traffic on websites means a lot when operating a business online. No matter you are a startup, small business or enterprise level, you should be there on the first page of Google or any other search engine to serve the best solution. We have designed a useful infographic that helps to understand users behavior and trends. We used the stats from- Search Engine Journal

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ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

Concierges from across the country and around the world voted ALICE \"Best Concierge Software\" in Hotel Tech Report's 2018 HotelTechAwards. Over 100 of the industry's most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point \"HT score\" scale, beating out the nearest competitor by over 30 points.

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Can South Korea sustain a surge in tourism from the PyeongChang 2018 Winter Olympics? Asks GlobalData

The Winter Olympics and the Olympic Games are two of the world's biggest sporting events and consequently attract large spectator and huge audience numbers from all over the globe. Airlines and hotels benefit from increased tourist flows both international and domestic to the city where the Games are held, and so the city of PyeongChang can expect more demand and hence higher prices.

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Dusit International now accepts Alipay at its hotels and resorts in Thailand, offering more convenience for Chinese travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has rolled out Alipay at its hotels and resorts in Thailand to cater to Chinese travellers who prefer to make quick and secure payments via mobile.

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Centara signs agreement with TreePay for mobile payment solution

Bangkok, Thailand -- Centara Hotels & Resorts, Thailand's leading hotel operator, yesterday signed an agreement with TreePay Co., Ltd., a specialised payment facilitator, to develop a system to allow Chinese customers to use their mobile phones to pay for accommodations and services at Centara properties. This will begin with Wechat Pay. Chinese tourists are an important market for Centara and mobile payments using apps like WeChat are extremely popular with Chinese consumers. Centara chose TreePay, a collaboration between CAT Telecom, SKT, and NHN KCP, to help it serve its Chinese guests more conveniently. Okura Co., Ltd. will be the project consultant.

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Courtyard by Marriott teams up with FC Bayern

Marriott International is proud to announce a multi-year partnership with leading European football club FC Bayern, with Courtyard by Marriott becoming the official hotel partner for Germany's most popular and successful football club. The partnership will also give the 100M+ members of Marriott's loyalty programs Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) access to once-in-a-lifetime, football experiences through Marriott Rewards Moments, as well as SPG Moments. The experiences will include exclusive access to Bayern's domestic and European matches, and VIP match-day hospitality in the Courtyard by Marriott Suite at the Allianz Arena.

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Outstanding Hospitality Advertising, Digital Marketing, Public Relations to be Honored at Adrian Awards Gala

The Hospitality Sales and Marketing Association International (HSMAI) has named the Gold Winners of the 2017 Adrian Awards, which honor innovative and inspiring best practices in advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on February 20 at the New York Marriott Marquis.

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NAVIS Ends a Record Year of Client and Company Growth and Notable Industry Recognition

NAVIS, the leading provider of sales and marketing technology solutions for the hotel, resort and vacation rental industry, today announced that 2017 was a banner year for client acquisition, product innovation, partner integration and new market expansion. The company was also top-rated by the prestigious Forbes Travel Guide for their reservations services.

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Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

Intelity, designated as the Official Forbes Travel Guide Mobile and In-Room Technology, was named a 2018 TechOvation Award Semi-Finalist by Hospitality Technology Next Generation (HTNG) this week. The award program recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Intelity is one of 10 semi-finalists vying for this top honor. Intelity's Voice Request video submission was ranked among the Top 3 \"Most Liked\" by the public. Semi-finalists will present their products at HT-NEXT on March 14. A judging panel will select three finalists, and the audience will then vote for the 2018 TechOvation Award Winner.

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Making the Most of Briton's Habitual Dining Patterns

This is because 25% of consumers eating out have stated that they choose a restaurant because they \"regularly go there.\" This equates to an incredible 2.8 billion visits per year in Britain alone.

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Introducing 360a for your luxury venue

It's 2018. Looking for new ways to attract customers to your venue 24/7? Have a venue to show off? Have facilities to hire? Run a luxury hotel?

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Urgo Hotels & Resorts Selects Aptech's Enterprise Financial Systems for 42 Properties

Aptech Computer Systems announced Urgo Hotels & Resorts selected its Execuvue Hospitality Business Intelligence, Targetvue Budgeting and Forecasting and PVNG Enterprise Accounting Systems. Aptech will automate data gathering, performance reporting and analysis, and accounting for Urgo's portfolio of properties. Aptech is the leading provider of business intelligence, budgeting and forecasting, and enterprise accounting hotel software systems. Click here for more on Aptech's products and services.

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Data accuracy biggest barrier to personalisation for hotel and travel marketeers

A survey from Travel Technology Europe reveals that many hotel and travel companies want to embrace greater personalisation in their marketing but are being held back by data accuracy issues.

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Wynn Resorts CEO Steps Down

The Board of Directors of Wynn Resorts reluctantly announced today that it accepted the resignation of Steve Wynn as CEO and Chairman of the Board of Directors. The board has appointed Matt Maddox, currently President of the Company, as its CEO, and Boone Wayson as Non-Executive Chairman of the Board of Directors, effective immediately.

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Moxy Debuts in Japan with Playhouse Party, Reliving Japanese Fun Through Different Cultural Eras

Provocative, confident and cheeky Marriott International's bold experiential brand, Moxy Hotels, created the ultimate 'playhouse' at the Moxy Tokyo Kinshicho to celebrate the debut of the brand in Japan. Inspired by subcultures of play in Tokyo, the party showcased the costume, gaming and underground music culture that are the iconic lifeblood of the city. Attended by more than 350 guests, the opening party saw the likes of Japanese TV personality Maggy and celebrity DJs Kaori, Yuka Mizuhara and Alissa Ueno.

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The Ritz-carlton Brings Destinations To Life Through One-of-a-kind Cultural Experiences With The Evolution Of #Rcmemories

CHEVY CHASE, MD -- The Ritz-Carlton is excited to launch its latest brand initiative, #RCMemories, to further draw guests into their destinations through unexpected moments and unique programming. What started as a way for guests to organically share memories, is now a way for The Ritz-Carlton to help create memories through a collection of distinct experiences. Curated by the Ladies and Gentlemen of The Ritz-Carlton across the brand's portfolio and inspired by the surrounding locales, #RCMemories connects guests to local culture by featuring a destination's taste, scent, sight or sound.

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Wyndham Grand Brings Family Time Back with Reconnected

PARSIPPANY, N.J. -- Wyndham Grand is changing the way we think about family vacations challenging kids and parents to achieve the seemingly impossible: putting the phone away. The upscale hotel brand is piloting Reconnected, a Wyndham Grand Family Experience a program addressing the dire need for quality time over screen time. While most family travel programs separate parents and kids, Reconnected enables imaginative play time together. Be it building the ultimate blanket fort, creating shadow-puppets or taking a literary adventure with The Nocturnals: Mysterious Abductions, this new offering reminds families to slow down and enjoy time together.Created in collaboration with the Food Network Chef Duff Goldman; a Fort Architect; and The Nocturnals author Tracey Hecht; Reconnected combats the negative effects of smartphones on families by creating experiences that allow families to be truly present. 54% of kids think their parents check their phones too often and 32% say they feel \"unimportant\" when parents are distracted by their phones. And vacations are no exception Wyndham Grand hotels have seen families bring up to three devices per person on trips. \"Vacations are all about memories, but it's hard to be in the moment when our phones are within reach - and we're all guilty of just checking for that one text or email,\" said Noelle Nicolai, Wyndham Grand's Resident Reconnector. \"Reconnected is an escape from the pull of technology and everyday distractions, a chance to press pause on the moment and simply celebrate being together.\" Reconnected encourages families to play together by providing all the tools they need to create a one-of-a-kind adventure: Lock Down that Phone! Upon check-in guests are given a timed lock box for their mobile device(s) enabling them to set a timer for uninterrupted play. Take the distractions away and create true memories, instead of fleeting Instagram stories. Build an Epic Blanket Fort Award-winning architects Ben Pell and Tate Overton (of PellOverton Architects) applied the principles of architectural design to the tried-and-true playtime essential: blanket forts. The result is an official blueprint for the ultimate in-room blanket fort, combining special toolkit materials only found at Wyndham Grand with elements of the hotel room, giving kids the keys to their own imaginary kingdom complete with options for a royal castle, magical schoolhouse, or cozy cave. Go on a Nocturnal AdventureBedtime stories are an important part of the hotel experience for families with children and a perfect alternative to screen time. That's why Wyndham Grand's young guests will receive a backpack full of activities - including The Nocturnals: Mysterious Abductions, an imaginative middle-grade book by Tracey Hecht that focuses on the unlikely friendships of The Nocturnal Brigade and solving mysteries. Families will be inspired to create their own adventures in the room just like the three friends do in The Nocturnals bringing a whole new dimension to reading as the shared center of family entertainment. Join the Bedtime Brigade Famed Ace of Cakes Chef Duff Goldman has developed an ultimate s'mores recipe only available at Wyndham Grand. Other s'mores inspired treats and cocktails for mom and dad will be available through a special expanded Bedtime Brigade menu. Take a REAL Photo (It'll Last Longer)Guests receive an Instax camera upon check-in, proving that memories can still be captured even when smartphones are out of the picture. Snap a photo - the analog way - with this instant, still camera. By the end of the trip guests will have a stack of real photos to remember their Reconnected experience. Stories in the Palm of Your HandBring the magic of The Nocturnals to life from the palm of your hand. Utilize the Shadow Puppet How-to Guide and flashlight for hours of imaginative story time. Pilot hotels include family-centric destinations such as Wyndham Grand Clearwater Beach; Wyndham Grand Orlando Bonnet Creek; Wyndham Grand Chicago Riverfront; Hotel Galvez, a Wyndham Grand Hotel; and The Mills House Wyndham Grand Hotel. Families can trade in their phones for forts and family time starting on February 23rd, 2018, at participating hotels. Because family time is priceless, Reconnected is available at a 5% discount off best available rate through September 3rd, based on availability.

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Planning travel on the go just got easier with Google

Planning a trip involves lots of searching for flights, hotels, things to do, itineraries and more. The process is often cumbersome because we have to use multiple tools to gather everything we needespecially on a mobile phone.

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North America's largest data summit for the travel industry to take place in three weeks in Miami

The Smart Travel Data Summit North America 2018 will be a two-day celebration of fiery innovation, and will provide the perfect platform for your business to adapt and be ahead of the curve, as well as learn and network with 150+ senior data RM, product, & marketing executives.

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\"The Suite Life by sbe\" Unlocks an Uber-Luxury Miami Experience Only sbe Can Deliver

MIAMI -- South Beach icon and leading international hospitality group, sbe is redefining how to experience Miami through the introduction of \"The Suite Life by sbe,\" a bespoke luxury program that takes its 360-degree lifestyle hospitality approach to new heights. Starting February 5, 2018, this exclusive sbe program unlocks Miamiwith access and service that only sbe can deliver, beginning the moment a guest chooses a Suite Life package at either the iconic Delano South Beach or the celebrated SLS South Beach. From there, Suite Life guests can experience Miamiby water via a luxury cruise with VanDutch, and be spoiled with in-room check in and a personalized mini-bar by Proximo, all while enjoying best-in-class suite accommodations at two of Miami's most luxurious hotels, a 24-hour Experience Connoisseur providing VIP access to over 20 sbe culinary and entertainment venues, as well as insider experiences with over 10 highly-coveted brands, including Away, BMW, Hampton Suncare, JetSmarter, Lavazza, Peroni, Perrier-Jouet, evian, and Whispering Angel.

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Nissan's new Japan hotel takes automation to a new level | cnn.com

Japan already has the world's smartest toilets, but now there are smart shoes, furniture and accessories.You might remember Nissan's 2016 marketing maneuver, when the Japanese carmaker introduced a line of self-driving chairs that could autonomously glide together using cameras and sensors.This time, the auto innovators have taken aim at traditional hospitality and everyday objects.

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EyeforTravel Webinar: Learn How Heathrow Airport, Melia Hotels and Dutch Railways Leverage Technology & Data to Create Seamless Customer Experience

Today's customers can book a hotel, a surf lesson and flights on their phones, laptops, tablets and even over voice command! Travel brands really need to focus on the channel preferences for each customer to ensure sales and services are tailored to keep customers coming back!

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Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels.

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Magnuson Hotels offers easiest and most economical rewards platform for customers

Magnuson Hotels, America's fastest growing brand and the world's largest independent hotel group, recently announced the launch of their new Magnuson Rewards loyalty program. Giving members a $25 Amazon.com gift card for every 10 nights they stay; the move away from the traditional points structure has prompted many other hotel chains to follow suit.

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Future of Hospitality 2018 Research Report Published by MicroMetrics

MicroMetrics' The Future Of Hospitality 2018 Research Report has been published. The research report is designed to showcase crucial upcoming technological trends in hospitality.

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How is the Hospitality industry leveraging Artificial Intelligence to provide an awesome User Experience?

In the 21st century, industries that remain adamant about integrating new technologicalrevolutions are most likely to regress in their course of development. Businesses across the globehave realized how important it is to include contemporary digital technology to drive constantgrowth and revenue. The last decade has seen incredible innovations and breakthroughs in thelandscape of digital solutions. One of such compelling technologies is Artificial Intelligence(AI).

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Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

Leading hospitality operations platform ALICE has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, to power operations for their portfolio of 147 properties. Uniting all eight of Grupo Posadas' hotel brands with a robust technology platform will support and improve standardization of operations across the group and provide for insights from guest request and staff performance data only possible at scale. This partnership with Grupo Posadas' 147 properties is the largest client partnership for ALICE to date - one which Grupo Posadas is committed to increasing to 300 properties by 2020.

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ProfitSword Taps Plan A PR & Marketing as Agency of Record to Support New Market Growth Initiative

Plan A PR & Marketing, Inc., a full-service PR, marketing and communications firm specializing in the global B2B hospitality sector and related industries, has been selected as the Agency of Record (AOR) for ProfitSword, LLC, an industry leading provider of business intelligence solutions that are designed to streamline the business decision-making process and enhance profitability for hotels, resorts, senior living facilities and other vertical markets.

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Eight more robot-staffed Henn na Hotels across Japan - japantimes.co.jp

Travel agency H.I.S. Co. is eyeing an ambitious plan to build eight more android-staffed Henn na Hotels in addition to the one it opened in Tokyo's high-end Ginza shopping district on Thursday.

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Ace Hotels launches new Sister City brand

Ace Hotels new brand Sister City is set to launch in New York in autumn of 2018. But what form will this brand take? The hoteliers have been keeping their cards close to their chest about what Sister City will offer, so details are as yet unclear. Here is what we know so far.

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Travelers Prefer to Pick and Choose Hotel Services according to GO Group Survey

Sixty-six percent of GO Group survey respondents said they would prefer to pick and choose hotel services and pay accordingly rather than have one bundled price with charges for services not used.

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Choice Hotels Completes Acquisition Of WoodSpring Suites Brand And Franchise Business

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, completed its acquisition of the brand and franchise business of WoodSpring Suites, an extended-stay lodging brand, from WoodSpring Hotels LLC. The acquisition was announced on December 18, 2017, and adds nearly 240 extended-stay hotels in 35 states to the Choice Hotels portfolio, creating an extended-stay portfolio of more than 350 properties with existing brands, MainStay Suites and Suburban Extended Stay.

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Meet the man trying to book your next cheap hotel room in Southeast Asia | cnbc.com

Just over a year ago, Justin Giovanni's hotel in Surabaya, Indonesia was running at 30 percent occupancy and his staff struggled with employing technology.

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China Expecting A Record-breaking Spring Festival | tourism-review.com

Chinese people are preparing for the upcoming Spring Festival or the Chinese New Year. It is expected that many will be on the move, as the current economic trend favors travelling. According to Ctrip, a Chinese travel agency, approximately 6.5 million Chinese tourists are going to travel abroad during the holidays.

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Millennial travellers spend less on hotels, says Emaar Hospitality CEO | arabianbusiness.com

There is an increased demand for mid-market hotels in Dubai, as more travellers are spending less of their budget on accommodation, according to the CEO of Emaar Hospitality Olivier Harnisch.

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A Room (or a Ryokan, Yurt or R.V.) With a View | NYtimes.com

Vacation lodging used to mean a room with four walls in a hotel or motel. Today travelers are increasingly seeking and easily finding accommodations that allow them to be more in tune with their surroundings, be it a forest, a beach or a house designed by Frank Lloyd Wright.

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Service Launches for Hotels, Saving Travelers Money After Booking

Service, a technology startup that automatically secures compensation for travelers, today announced the expansion of its products with the launch of a hotel offering. Service for hotels uses automated, proprietary technology to search travelers' inboxes for upcoming hotel reservations, then monitors the rate for price drops, automatically rebooking users in the exact same room at the lower rate.

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What hotel renovations reveal about hotel trends | constructiondive.com

A hotel renovation has a unique end goal generate enough appeal so potential guests want to take up residence, whether that's for a day or a week or more. The major hotel chains are refreshing their units with a wide array of features and amenities patrons now expect, like work spaces, upscale retail shops and keyless room entry.

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The Right Way to Order Room Service at a Hotel | nytimes.com

Room service is often the last refuge of business travelers, and an overpriced, under-seasoned option for travelers without many options. According to Martyn Nail, the executive chef of Claridge's hotel in London and author of the recently released \"Claridge's: The Cookbook,\" \"the food you get isn't necessarily a reflection of who prepared it,\" he said. \"There's an art to ordering room service.\" He has a few tried and tested ways to make sure every room service meal is a good one.

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Growth and change: The shifting luxury travel market

High growth rates in the luxury travel market: according to the ITB World Travel Trends Report 2017/2018 (www.itb-kongress.de/en/ELIBRARY/Publications/Studies/) high-end travel accounts for seven per cent of the market and annual growth is in double-digit figures. Luxury travel is booming, while general attitudes towards this market are changing. Affluence is no longer defined by glitter and exhibiting wealth. Non-material forms of luxury are replacing status, and values such as self-discovery, personal experiences, authenticity and time are becoming more important. These challenges, as well as the opportunities, concern the industry and from 7 to 11 March 2018 will be key topics at ITB Berlin.

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S'well and Marriott International's Element Hotels Join Forces to Help Travelers Get on the Road to Wellness in 2018

Marriott International's eco-conscious longer-stay brand Element Hotels and S'well, the fashionable, reusable hydration accessory company, are launching a national partnership, which will be activated at all 26 Element Hotels in the United States. Together, Element Hotels and S'well will be inspiring guests to make a positive impact and mindful choices for the environment and for themselves.

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We're Glad These Hotel Trends Died | cntraveler.com

And we hope those gross bedspreads stay buried. It wasn't long ago that many hotels felt... generic, with thin, grimy bedspreads, minibars filled with Jack and Jim, and something that passed for art on the walls. Thankfully, even the most budget-conscious places have worked to upgrade the overall experience. We're prone to nostalgia like anyone else (ice machines, anyone?) but these are the five hotel trends that we're glad to see gone (and what they've been replaced with).

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Agilysys' Lodging Management System Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced new mobile housekeeping capabilities in the latest release of its Lodging Management System (LMS). In addition to Mobile Housekeeping, LMS 7.4, announced during G2E in October of 2017, includes a wide range of new industry-leading features and add-on functionality that will enable operators to improve operational efficiency and drive revenue.

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Are Amazon, Apple, Google and Microsoft falling behind Chinese voice tech?

Unique dynamics make China a perfect laboratory for developing and deploying voice technologies. This is propelling local players, principally Baidu and iFlytek, to become world leaders finds EyeforTravel's new Can Voice Change the Way We Travel? report.

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Gomingo Invites hotels to Join Sharing Economy

Gomingo is a holiday accommodation booking platform for Hotels, Apartments, Villas and other lodging, joining all types of accommodation with the sharing economy on an OTA market.

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January

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Participate in HFTP's Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is currently accepting applications for participants, judges and mentors for Entrepreneur 20X (E20X) at HITEC Amsterdam. Those who wish to participate in the European version of E20X can apply online; startups can apply here, and mentors and volunteers can apply here. E20X Amsterdam, a pre-conference event, will take place at 14:30 on Wednesday, 11 April at the RAI Convention Center in Amsterdam.

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APM Launches Flagship Hotel Brand \"Zazz Urban\" in Bangkok

Asia Prestige Management Limited (APM), a driving force of change in property investment and hospitality management, announced the launch of Zazz Urban Bangkok, a 48-room green-inspired urban oasis themed boutique hotel in the heart of Bangkok, Thailand.

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HVS Announces New Spa & Wellness Partnership

HVS and spa-and-wellness consultancy Mackman ES have formed an alliance in the United States to fill the need for comprehensive, future-driven, spa-and-wellness valuation, feasibility, and strategic planning. \"This alliance offers the hospitality industry advanced, one-of-a-kind client solutions in the rapidly evolving spa-and-wellness space, and HVS divisions worldwide can tap into this expertise as needed. This relationship also fosters an inclusive understanding of spa and wellness through industry insight with an emphasis on the significance of wellness in hospitality and its future value and growth,\" said HVS Americas' President, Rod Clough, MAI. The global wellness real estate market represents one of the fastest-growing wellness sectors, having risen 19% from $100 billion in 2013 to $118.6 billion in 2015. Wellness tourism continues to surge at a reported $563 billion, in addition to $99 billion in global spa business, according to the Global Wellness Institute; moreover, wellness real estate is expected to rise to from $134 billion in 2017 to $180 billion by 2022, contributing to a $3.72-trillion global wellness market. [1]HVS has appointed Mia A. Mackman as HVS Director of Spa & Wellness Consulting to lead the spa-and-wellness aspects of its consulting engagements that require in-depth spa-and-wellness expertise. \"We are excited to back the expanding hospitality/spa-and-wellness landscape together, with a view on the future of hospitality, investments, and growth. The evolution we have seen in recent years makes this a well-timed advantage for HVS clients seeking to succeed in this unique and transforming space\" said Mia Mackman, founder and principal of Mackman ES. Thousands of hotel owners, developers, investors, lenders, management companies, and public agencies around the world rely on HVS to support confident, informed business decisions. This alliance is a part of HVS's commitment to excellence and unrivaled hospitality intelligence, prepared to meet the demands of a changing market.Mackman ES is a future-driven, spa-and-wellness consultancy with over 23 years of industry experience and a global network of resources and associates dedicated to providing objective, intelligent, intuitive, and leading-edge spa-and-wellness expertise.

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Are you ready for #BookDirect day?

On February 7th 2018, hoteliers and vacation rental owners alike are coming together to mark the inaugural #BookDirect day - in style.

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Hilton Grand Vacations Will Open its First Timeshare Resort in Japan

ORLANDO, Fla. -- Hilton Grand Vacations (NYSE:HGV) announces its real estate purchase from Hilton (NYSE:HLT) including existing buildings and land for development within the Hilton Odawara Resort & Spa, located in the Kanagawa Prefecture, Japan. The purchase marks Hilton Grand Vacations' second announced project in Japan and will be the first resort to open in the country. Adding to the existing properties, HGV plans to create timeshare units with ocean views on the purchased land.

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Italian town Ollolai sells $1 homes to lure new residents

Ever dreamed of owning a home in a pretty Italian village? The news you've been waiting for has finally arrived.You can now buy one for just over a dollar.Ollolai, a destination in the mountain region of Barbagia on the Mediterranean island of Sardinia, is selling hundreds of abandoned homes for just 1 ($1.2).It's not the first Italian town to try the gimmick, but it seems to be the first to live up to the promise. It's also got the beauty and history needed to draw people in.The real estate bonanza comes with a catch, though. The 200 stone-built dwellings up for grabs are in poor condition and buyers must commit to a refurbishment within three years -- which will likely cost about $25,000.Behind the sell-off is a plan to rejuvenate a community at risk of becoming a ghost town. In the past half century, Ollolai's population has shrunk from 2,250 to 1,300, with only a handful of babies born each year.

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Inside Sweden's new floating hotel - cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere.ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights.The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy.ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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A New Landmark for Creative Minds - Kafnu Taipei Launches

Singapore-based Next Story Group is launching Kafnu Taipei, its first outpost in Taiwan, at No.101, Section 3, Minsheng East Road. A 360a lifestyle space holistically designed to encourage creatives and entrepreneurs to thrive both professionally and socially, Kafnu Taipei blends the five elements of living, work, play, learning and rest in its design and ethos to create a dynamic ecosystem which fosters peer exchange, advice and innovation.

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Hilton And American Express Celebrate New Co-branded Credit Cards With Special Bonus Offers And Experience

Hilton and American Express celebrate the launch of the upgraded Hilton Honors American Express co-branded credit card portfolio with the announcement of special bonus offers for consumers and small business owners who sign up for the newly available cards. The four Card portfolio - the no-annual-fee Hilton Honors American Express Card, the Hilton Honors American Express Ascend Card, the Hilton Honors American Express Business Card and the Hilton Honors American Express Aspire Card - reflect the benefits and value consumers and small business have asked for, delivering the most rewarding Hilton Honors credit cards ever.

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Historic Hotels of America and Historic Hotels Worldwide Participates with Peter Greenberg Worldwide on Hotels with a Past Series

Historic Hotels of America and Historic Hotels Worldwide are participating with multiple Emmy Award-winning producer and Travel Detective television host, Peter Greenberg for the Hotels with a Past series. Hotels with a Past is a Peter Greenberg Worldwide featured video that highlights and reveals the untold stories of the world's most iconic hotels. Peter Greenberg and his expert correspondents go inside historic hotels to uncover the stories and bring a whole new understanding and awareness of these grand icons, where the past, present and future converge.

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Digital PR Firm Flies Content Creation Drone Flights For Resorts & Hotels

Brand-News-Team, Inc., a digital communications and public relations firm, has launched a service aimed at capturing cinematic-quality drone content of a destination's key features and amenities. \"We are brand storytellers who have mastered drone technology and the complex F-A-A regulations for legal commercial flights. We love bringing back cinematic-quality content for clients. We understand the tourism industry as we have led national PR campaigns for large events and resorts,\" said Brand-News-Team President Roger Rosenbaum. Brand-News-Team is made up of former award-winning photojournalists and producers. \"We shape, create and distribute stunning visual branding whether it's underwater, on the ground or in the sky,\" said Rosenbaum, who is an Emmy-nominated producer. The firm uses state-of-the-art drone technology to capture high-dynamic-range (HDR) photos and 4K ultra high definition video. https://vimeo.com/199693422 \"The F-A-A requires any flights for commercial purposes be operated by a licensed drone pilot. Minimizing risk and maximizing creativity is what sets our aerial drone content creation services apart,\" said Rosenbaum Brand-News-Team has a federal waiver allowing the company to fly at night in certain circumstances. \"Nighttime content can really bring a property to life and draw potential guests to book stays,\" according to Rosenbaum. Roger Rosenbaum will be presenting a seminar on drone content creation for the tourism industry at the 2018 I LOVE NEW YORK Empire State Tourism Conference in April. https://www.nystia.org/events-pages/estc

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dormakaba and OpenKey Partner For Mobile Access at AMResorts

dormakaba, the provider of Saflok and Ilco electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts property. dormakaba and OpenKey first established a Preferred Partnership in February 2016 to provide fast, efficient installations of hospitality Mobile Access systems. Most recently, the partnership resulted in a mobile access solution at the AMResorts AAA Five Diamond property, Zoetry Paraiso de la Bonita Riviera Maya, in Mexico. Click here to download the mobile access implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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HSMAI Region Europe's first Curate events

Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and educational programmes that will be introduced by the association through a uniquely facilitated Curate an HSMAI Executive Insights Forum event that will be held twice a year. It is a singular opportunity to connect with contemporaries around emerging issues and growing trends resulting in invaluable insights that can help them and their companies lead through the most critical business concerns that the industry is and will be dealing with.

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Unique partnerships and new app when Scandic launches new loyalty program

A brand new app, better benefits, exciting new partnerships, more ways of spending accrued loyalty points a lot of things are new when Scandic Hotels re-launches the Nordic region's largest loyalty program in the hotel industry.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2018

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2018 Americas Board of Directors and Executive Committee. The board comprises a diverse range of executives from a representative mix of HSMAI members.

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Nordic Choice Hotels Celebrates Milestone in Security Innovation with Implementation of ASSA ABLOY Hospitality Mobile Access at Multiple Properties

ASSA ABLOY Hospitality, the global leader in hospitality security technology, announces the implementation of its Mobile Access keyless entry to more than 3,000 rooms at six Nordic Choice Hotels properties in Stockholm, Sweden. The groundbreaking multi-property upgrade encompassed Clarion Hotel Stockholm, Quality Hotel Globe, Clarion Hotel Amaranten, Hobo, Clarion Sign and Quality Hotel Friends. Officially going live at Nordic Choice Hotels' annual Winter Conference in Stockholm on January 19, more than 2,000 attendees used Nordic Choice Hotels' mobile application with ASSA ABLOY Hospitality Mobile Access to check in and use their smartphone as a room key.

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Vizergy Enhances TargetingHub A game changing platform that identifies target prospects based on your guest history through multiple data interfaces, so hotel marketers can deploy smarter marketing c

TargetingHub expands the functionality of the Vizergy Marketing System (VMS) by allowing clients to easily integrate PMS and POS data with various marketing databases such as Salesforce and IBM's Watson Campaign Automation in one central platform. These interfaces allow customers to seamlessly analyze customer data, launch strategic marketing campaigns and measure results, all within one system.

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Greater control with new features in your Ads Settings | google.com

Building the tools that provide transparency and control over your data has always been a top priority for us. On the ads front, we've evolved our tools over the years to help you shape your ads experience. We launched a single dashboard for ads controlsoriginally named the Ads Preferences Manager, now Ads Settingsin 2009, Why This Ad in 2011, Mute This Ad in 2012, and then folded these into your central data controls hub: My Account.

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Inside Sweden's new floating hotel | cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere. ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights. The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy. ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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Tourism Industry May Benefit From Blockchain Application | tourism-review.com

As far as identity verification and luggage tracking goes, it has a great potential in modern tourism industry. The blockchain applications seems to have a lot to add in the process of verifying the traveler's identity, as well as simplifying and improving luggage tracking. The blockchain is the technological infrastructure that was behind the launch of bitcoin in 2009. At its core is a highly encrypted P2P network that stores information as a database, but in the blockchain each node in the network saves a complete copy of the record book. This system prevents the data from being altered by only one of the parties, which guarantees that they maintain their integrity and that it is practically impossible to hack them. The blockchain technology together with the mobile and biometrics, can put an end to inefficiency and the traveler's frustration, that has been caused until now by the use of disconnected and outdated systems.

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78% Of Frequent Travelers Prefer Customized Offers | tourism-review.com

Frequent travelers visiting hotels regularly love being rewarded for their loyalty with personalized and unique experiences, rather than accumulating points through a system or any other popular and common offer. Culture and gastronomy are some of the most valued and well received themes, although Spanish guests more prefer night activities. According to the Wanup Loyalty Club, 77.9% of travelers will often request their hotels' loyalty clubs for personalized benefits before considering any other type of offer. Wanup assures This is reflected in the First Study on the Frequent Traveler Preferences prepared by Wanup, with the sector specific support of the Technological Hotel Institute (ITH).

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Jumeirah Group launches a new hotel experience for the curious traveller, Zabeel House by Jumeirah

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, today announced the launch of Zabeel House by JumeirahTM. This exciting second brand from Jumeirah Group, which already operates the award winning luxury Stay DifferentTM brand, has been created in response to the continuing and growing travel trend for exploration and enrichment through travel experiences. Zabeel House by JumeirahTM will have a strong appeal for this increasing segment of travellers, from across a broad demographic, who want to connect meaningfully with their travel destinations.

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HFTP Launches Certification Advisory Program (CAP) to Benefit CHAE and CHTP Applicants

International association Hospitality Financial and Technology Professionals (HFTP) recently introduced its new Certification Advisory Program (CAP), which is designed to provide guidance to Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP) applicants.

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New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates

The ninth edition of Planning and Control for Food and Beverage Operations is now available from the American Hotel & Lodging Educational Institute (AHLEI). Written by Jack D. Ninemeier, Ph.D., this essential management textbook introduces readers to the control processes used to reduce costs and increase efficiency in food and beverage operations in restaurants and hotels. The book explores how planning and control functions can help operations work smarter, compete for greater market share, and provide value to guests.

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HSMAI Washington DC Chapter Event Will Feature How to Create a Winning Business Case

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, Developing and Presenting a Winning Business Case, Feb. 15 at the Washington Marriott Wardman Park hotel, with acclaimed business coach and trainer Bob Anderson demonstrating how to create an action plan that identifies and addresses crucial hurdle points that can derail a sale.

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New Guide Outlines Strategies for Building Thought Leadership, Influence and Market Leadership

We have entered an age where leadership matters more than ever thought leadership, to be exact. Building trust, credibility, awareness, and influence to increase profits is more than just a goal of most CEOs and executives. It's also the topic of a new guide from the leading travel and hospitality technology marketing agency, Puzzle Partner. The firm recently published \"Thought Leader - Market Leader\" developed to help brands become a sought-after source for information that leads to new business opportunities, stronger relationships, sales enablement and more.

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Top 10 Must-Have Hotel Technologies in 2018

According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 with the dominance of digital and mobile. It is safe to say that hotel success and technology go hand in hand and hotels must step up their \"technological game\" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests.

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Hilton's Collection Brands Launch Major Expansion in 2018 with Lineup of Impressive Independent Hotels

Hilton's (NYSE: HLT) collection brands continue to make their mark on the world, kicking off 2018 with more than 75 hotels in the combined Curio Collection by Hilton and Tapestry Collection by Hilton pipeline. 1

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Why Human Hotel Live Chat is Better Than Chabots

PARSIPPANY, NJ -- If you were to call a hotel, which would you rather get: an automated system that spent fifteen minutes and eight side menus to get through without resolving your problem, or an actual person who can help you immediately?

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Mandarin Oriental, Hong Kong Encourages Digital Wellness In The New Year

HONG KONG, 25 January 2018 The award-winning Mandarin Oriental, Hong Kong introduces the Digital Wellness Escape, a luxurious retreat designed to encourage guests to embark on a digital escape from constant connectivity and focus on their wellbeing.

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Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii.

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Digital-strategy for a modern hotel

It is impossible to imagine today's hospitality industry without technologies that are unceasingly invented and implemented in the world. The modern hotel lives up to the new rules of competition for guest attention. In order to lead and enjoy stable demand, it is necessary to keep up to date, which means using the latest digital tools in your service. What kind of services? The building a digital strategy for your hotel should be started with this very issue.

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Young Hoteliers Summit 2018 - Eyes on the Future: Following the Momentum of Growth

The Young Hoteliers Summit (YHS) was initiated by students of ecole hoteliere de Lausanne in 2010. It has since taken advantage of its position as the most influential student-organised hospitality summit on a global scale, attracting both students and industry professionals. Last year, YHS welcomed more than 300 students from 40 hospitality schools in 19 different countries to the summit to \"tackle the Challenge of Conventionalism in the Hospitality Industry\". During workshops, the attendees discovered new insights as well as unusual point of views on hospitality related topics, and, most of all, were able to learn from one another.

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AHLA President Lugar Highlights Hotel Industry Economic Impact on Nation's Cities at U.S. Conference of Mayors

American Hotel & Lodging Association (AHLA) president and CEO Katherine Lugar today pledged to partner with U.S. mayors to strengthen communities, build a modern, dynamic workforce, and give travelers world-class experiences in their cities.

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HFTP Chapters Offer Regional Education for Hospitality Finance and Technology Professionals

Several chapters of Hospitality Financial and Technology Professionals (HFTP) have banded together to curate and host regional, educational conferences in 2018. HFTP's regional conferences showcase the many advantages of HFTP membership, and provide continuing education and networking opportunities to hospitality professionals in the area. To date, two HFTP regional conferences have been scheduled in areas across the United States.

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The Ritz-Carlton Yacht Collection Celebrates Keel Laying Milestone for Inaugural Luxury Yacht

In accordance with longstanding maritime tradition, The Ritz-Carlton Yacht Collection recently celebrated the milestone keel laying of its inaugural yacht at the Hijos De J. Barreras Shipyard in Vigo, Spain. Representing a unique first for a luxury hotel operator, The Ritz-Carlton Yacht Collection brings the brand's legendary service to the seas with a bespoke yachting experience and today, drew one step closer to its anticipated launch in Q4 2019.

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Hilton Garden Inn Kicks off 2018 with New Hotels in the U.S. and Europe As it Continues Expansion of Revamped Design

The new year brings new hotels - including those featuring the revamped design - for Hilton Garden Inn, the award-winning, upscale brand fromHilton (NYSE: HLT). Following a successful 2017 with global growth that averaged nearly one new hotel opening per week, the brand, known for offering a bright and inviting atmosphere with warm, sunny service, is kicking off 2018 with four new properties.

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Wouldn't it be great if we knew all our guests in the way a general manager knows his regulars?

That was the dream of Arlette Gilbert and her team at Dutch hotel and restaurant chain Bilderberg.

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Stay informed with SALTO's new Hospitality Blog

Since 2001, SALTO has been delivering state-of-the-art, wire-free and keyless electronic access control solutions. We've established a strong presence in the hospitality industry, in particular. Our focus on serving the specific needs of hospitality has included an emphasis on how access control and electronic lock solutions can improve the guest experience, hotel management, design, security and reliability.

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SpaSoft Unveils Latest Version of Spa & Activity Management Solution

STOWE, VT January 24, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announced today the general availability of the latest release of the SpaSoft Spa and Activity Management Solution. SpaSoft version 6.5 leverages a new technology and development platform to enhance the overall system performance as well as allow for a faster and improved user experience. These technology updates allow SpaSoft to continue to scale and grow to serve the ever-changing needs of the spa industry. Performance and user experience enhancements Advanced reporting engine Customizable dashboard landing page Enhanced scheduling and booking of group classes Additional integration to Casino Systems \"This new version positions SpaSoft to continue to lead the industry in providing the most comprehensive spa-specific solutions for the world's top hotel and resort spas,\" commented Michelle Young, Vice President of Sales and Marketing. \"With these enhancements, we will be able to quickly respond to industry trends, customer requests for innovation and integration.\" SpaSoft offers more than 200 individual reports to assist spa directors in tracking and analyzing their business. SpaSoft's new reporting engine allows for easier and more efficient reporting performance with a new look and feel to highlight the data and create a better user experience. \"Together with our sophisticated business management tools including SpaSoft Enterprise and Intelligence, this reporting engine enables spas to have fast, reliable access to key metrics,\" commented Young. \"Spa directors are tasked to continually improve their results, these tools will save spa directors time and allow them to respond faster to changing business conditions.\" Spas that offer yoga, fitness and lifestyle classes will be able to manage those classes completely within SpaSoft. Classes are included in SpaSoft version 6.5, giving spas the ability to quickly and easily manage group activities in SpaSoft. From booking to check-in, using SpaSoft to manage classes will allow your spa to provide better guest service and maximize revenue. \"Spa goers are seeking authentic wellness experiences,\" commented Young. \"Adding functionality for classes in SpaSoft helps our spa clients cater directly to this clientele.\" Additional enhancements and features are included in SpaSoft version 6.5 which is available to all SpaSoft clients and backed by SpaSoft's 24/7 global support. SpaSoft continues to be the world's largest provider of spa management solutions to luxury spas around the world. In 2017 SpaSoft added new customers in their target segment including luxury resorts, boutique hotels, hotel chains, management companies. About SpaSoft and Springer-Miller SystemsSince it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world's most exclusive hotels, resorts and spas. The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. Springer-Miller's SpaSoft provides a dynamic spa and activities management solution used in 65% of the world's Forbes Five Star Spas Visit www.springermiller.com for more information.  

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U.S. Millennial Travelers Still Prefer Hotels Over Airbnb

NEW YORK -- According to a new report on the future of U.S. Millennial travel, American travelers between 20 and 36 years of age prefer full-service hotels to an Airbnb rental, even as the home-sharing service expands in 65,000 cities and in preparation for an imminent IPO.

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Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap

When there is a revolution in technology, it reshapes how hoteliers do business. Maestro PMS is a leader in adapting emerging technologies and property software. Maestro's newest solutions make hotel operations more efficient, staff more productive, and properties more profitable. Maestro PMS's 2018 Product Development Roadmap includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement that personalizes service.

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hospitalityPulse Launches eBook to Help Hoteliers Make A Lot More Money

Increasing profits and exceeding guest expectations are among the top goals for any hotel executive. That is what inspired hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry, to develop an eBook that goes beyond the same old strategies to explore the paradigm of what it means to sell a hotel room.

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TripAdvisor Announces the World's Best Hotels With 2018 Travelers' Choice Awards

NEEDHAM, Mass. -- TripAdvisor, the travel site that helps find the latest reviews and lowest prices, today announced the winners of its Travelers' Choice awards for Hotels. Travelers' Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. In the 16th year of the awards, TripAdvisor has recognized 8,095 properties in 94 countries and eight regions worldwide. The hallmarks of Travelers' Choice hotels winners are remarkable quality, service and value.

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Ascend Hotel Collection Surpasses 250 Properties Open or in the Pipeline

ROCKVILLE, Md. -- The Ascend Hotel Collection, the world's first and largest soft brand, reached a milestone by surpassing 200 properties open globally, with more than 50 in the pipeline. The upscale brand, franchised by Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, finished 2017 with one of its best growth years opening 56 hotels internationally.

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Cambria Hotels Achieves Record-Setting 2017 with Most Openings and Largest Pipeline in Brand's History

ROCKVILLE, Md. -- Cambria Hotels finished 2017 by opening the most properties in a single year and increasing the pipeline to the largest in the brand's history. The upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, now has 37 open hotels across the United States, including 10 that opened last year. In addition, there are more than 70 properties in the pipeline.

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AHLA Announces 2018 Officers and Board of Directors

The American Hotel & Lodging Association (AHLA) announced its 2018 Board of Directors which includes top leaders representing all segments of the industry.

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Element Hotels Teams Up With Priority Bicycles To Bring Wellness To Guests Nationwide

Element Hotels, part of Marriott International, is refreshing its Bikes to Borrow program by proudly partnering with Priority Bicycles, a New York City-based company known for its high-quality, low maintenance bicycles. Custom Element Priority Bicycles will be available for guest use in all 25 Element Hotels across the U.S. beginning in February, free of charge, along with safety helmets. A natural partner, both Priority Bicycles and Element Hotels promote accessible wellness and fitness, and together, are making a healthy, balanced lifestyle more achievable for travelers.

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Associated Luxury Hotels' Chairman David Gabri Retiring March 1st; will Remain on the Board

David Gabri, Chairman of Associated Luxury Hotels and 45-year hospitality industry veteran, announced he will retire effective March 1, 2018, yet will remain actively involved with the company's Board of Directors. Associated Luxury Hotels is the parent company that owns and operates Associated Luxury Hotels International (ALHI) and Worldhotels, which both specialize in serving luxury and upper-upscale hotels and resorts around the world which are either owned or operated as independent or are with an independent hotel brand. Associated Luxury Hotels is now the world's largest hotel consortium company providing worldwide Global Sales support and a variety of technology connectivity and distribution solutions, enabling its member hotels and resorts to maintain their independent identity while also effectively competing with the world's biggest hospitality chains.

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Webinar: The Role Of Digital Technologies To Enhance The Customer Experience

The exclusive webianr will bring together the following experts: Bill Ramsey, Senior Director Mobile & Emerging Channels, Choice Hotels Alison Anesta, Area Director of Performance Improvement, The exclusive webinar will bring together the following experts:

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Lapland welcomes Game of Thrones themed ice hotel

While winter has well and truly come to Westeros, it has also arrived in Lapland, in the form of a themed hotel dedicated to popular TV series Game of Thrones.

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Four Seasons Continues To Expand Global Portfolio Of Hotels, Resorts And Residences

Following a year of highly successful openings including new builds, the rebirth of two historic landmarks and the conversion of one of the world's finest resorts, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, enters 2018 with a remarkable list of openings planned, including the company's first standalone residential project.

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Unique and Alternative Stays Take Centre Stage in Booking.com's 2017 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2017 Guest Review Award. Based on over 140 million reviews, this year 549,937 properties in 218 countries and territories are being given an award, with partners in several new countries being recognised, including in Cuba, Equatorial Guinea and Liberia. The top countries receiving the most awards are Italy (81,603), France (33,500), the United States (30,502), Spain (29,598), Germany (25,969), Croatia (24,395), the UK (21,655), Poland (18,391), Russia (18,300), and Greece (17,361).

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StayNTouch Brings PMS Mobility To Hotel Van Belle And Hotel Queen Anne In Belgium

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with the Queen Anne Hotel and the Hotel Van Belle, both in Brussels, Belgium, with the deployment of its Rover PMS and Zest products.

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Why Your Hotel Amenities Are Better Than Ever | vogue.com

Two words: amenity creep. It's not what you think. It's an industry term that describes the constant need for hotels to add the newest and next accessories to accommodate a guest's every whim. Whatever happened to the humble shoehorn, the bubble shower cap, and the mini sewing kit? Those standard offerings have been traded out right under our noses for sleeker amenitieswe didn't even have a chance to miss them. From pet menus to private fireworks, today's amenities go far beyond what one might discover in the bathroom; they're artisanal, often innovative. What prompted the upgrade?

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AHIC 2018 unveils dedicated Day of Disruption' to inspire and challenge the hotel investment community

The Arabian Hotel Investment Conference 2018 (AHIC) will kick off with a 'Day of Disruption', designed to shake-up traditional ways of thinking and bring insight to the hospitality investment industry from forward thinkers operating in various sectors, from cybersecurity and cryptocurrencies to marketing and motorsports.

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Effective Partnership Between Hotel Brands and Management Companies Essential as Customer Expectations Grow

Consumer expectations for the travel industry have been growing but with effective partnerships forged, hotel brands and management firms can both improve their slice of the market. Magnuson Hotels, a leading and fast expanding hotel brand, explains that through working together businesses can ensure they have all the necessary skills, expertise, and facilities to deliver offerings that are fit for the modern traveler.

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The technologies transforming the guest's experience

Hotels often feel held hostage by TripAdvisor reviews, but property apps, digital concierges and more are helping hotels reach the guest and react far better to their needs says EyeforTravel's new report.

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Milestone Enhances Local Events Publishing Platform with New Channels & Third-Party Site Compatibility

Santa Clara, CA | January 19 2018. Digital Marketing software vendor Milestone Inc has launched new features for its local events publishing platform. The events platform, part of Milestone's Digital Presence Cloud, allows businesses to add local events to their website manually, or by accepting events from nearby locations - automatically. \"Milestone's events management platform provides massive SEO boosts to businesses,\" said Sathya Krishnamurthy, Milestone VP of Products. \"A business in Chicago could accept Chicago Cubs games and instantly add 81 locally-relevant pages to their website,\" continued Mr. Krishnamurthy. Milestone events wraps each deployed event in schemas and publishes each one on an individual page, creating exceptional SEO opportunities for location-based businesses.

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Vietnam Works On 16 Million Foreign Tourists In 2018 | tourism-review.com

In 2017, Vietnam received 73 million domestic visitors and nearly 13 million foreign tourists, an increase of nearly 30% on year-on-year basis, with a turnover of approximately 510,000 billion dongs (EUR 18.3 billion). An unprecedented rise. \"Welcoming nearly 13 million foreign tourists in Vietnam in 2017 and a three million year-over-year increase is a new record in Vietnam's tourism sector,\" said Nguyen Van Tuan, head of the National Tourism Administration. According to him, 2017 was the first year of implementation of the Political Bureau's resolution No. 08-NQ / TW to make tourism a leading economic sector. 2017 was also an important milestone in achieving the resolution's target of 17 to 20 million foreign tourists by 2020.

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Revenue Resolutions opens its doors as SA's newest revenue optimisation agency

A burgeoning hospitality and leisure industry coupled with a growing willingness to embrace new technologies, prompted the founding of South Africa's newest revenue management agency, Revenue Resolutions.

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In Memoriam A Tribute to Dennis Blyshak 1950 2018

Dennis Blyshak passed away peacefully on January 4th, 2018. Though he had retired from Benchmark in 2012--a company he was instrumental in helping grow into one of the largest privately-held, independent hospitality companies in the US--his spirit and presence never left Benchmark. Dennis last served the company as Chief Corporate Officer.

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DeskBell as the key to increase the average check of a hotel

As we all know, a guest is the central figure in any hotel business. The hotel is oriented on his preferences and requests when planning its strategy. If it turns out to be successful, then, as a rule, a visible outcome of this becomes a satisfied guest, and hence an average check increases. However, what to do if it seems that all the details are thought out, but the average check still remains in weak positions? Most likely, it is worth considering the implementation of digital-tools in the hotel, in particular, the new mobile service DeskBell.

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The Provenance Chain: Uncovering the connection between provenance and sustainable growth

2018 IHG Trends Report demonstrates the competitive advantage derived from a powerful and authentic provenance which resonates with consumers

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Hilton Led Hospitality Industry In Customer Innovations And Recorded Best Ever Growth In 2017

In 2017, Hilton (NYSE: HLT) achieved record-setting growth, unveiled industry-leading innovations, and introduced new benefits for guests and Team Members.

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Has internet taken over worlds of food and hospitality? | financialexpress.com

A few days ago, I had the opportunity to spend some time with well-known celebrity chef Vicky Ratnani. As is common in today's time and age, social interaction, even in person, is interjected with smartphone interludes. On this occasion, the chef showed me the promo and an episode of his new Web series called Vicky the Gastronaut in his signature gravelly voice. In it, the intrepid chef travels the world, from Peru to Australia, savouring the delights of the culinary world, while throwing in some deep-sea diving and cooking. It's a whole new dynamica chef as a gastronome, cook and adventurer, and it's been hugely popular online.

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What to do about the vlogger asking for a free hotel stay | independent.co.uk

Travel is, or should be, the industry of human happiness: bringing people together and delivering great experiences. If the heavy lifting of providing transport and accommodation can be leavened with humour, so much the better.

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American Travel start-ups pitch to industry investors at EyeforTravel's Digital San Francisco 2018 Start Up Awards

The 2018 Startup Awards will take place at the Eyefortravel San Francisco Digital Summit at The Nikko Hotel this April 9-10. We are pleased to announce our panel of prestigious judges and to invite more start-ups to apply to pitch.

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Scandic guests can now donate loyalty points to Save the Children

Through a new agreement between Scandic Hotels and Save the Children, Scandic employees, guests and members of the Scandic Friends loyalty program can help Save the Children in their important initiatives to promote integration and inclusion including donating loyalty points that will be converted into money. This new initiative starts at the end of January and will be carried out across all Scandic markets.

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Autograph Collection Hotels Returns to the Sundance Film Festival Celebrating Diversity, Individuality & The Powerful Voices That Drive Indie Film

An Associate Partner of the Sundance Institute and 2018 Sundance Film Festival, Autograph Collection Hotels returns to Hotel Park City for the third year, celebrating its Indie Film Project: a multi-faceted platform designed to support the art of storytelling by shining a light on today's most-talented screenwriters, filmmakers and distributors working in independent film.

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Marriott Hotels and Fast Company's Inspiration Collective Puts Innovation Within Reach

As an industry leader, Marriott Hotels is constantly introducing innovations to enhance guest experiences around the globe. Kicking off the new year the flagship brand is teaming up with Fast Company, one of the world's leading business media brands, to introduce the \"Inspiration Collective\", a first-of-its-kind interactive display and experiential showcase for cutting-edge products, experiences and services that inspire the world's most innovative minds. The Inspiration Collective presents guests with the opportunity to explore dozens of top products both through a digital touchscreen and physical experiences.

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Wyndham Hotel Group Continues to Grow its Footprint in India

The past year has been one of growth for Wyndham Hotel Group in India, where it has continued to expand its footprint as well as to venture into neighboring countries by opening a total of 11 new hotels in the region. On top of all of that growth, Wyndham also managed to expand its pipeline of new hotel projects within that same region adding 15 new signings.

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HFTP Launches New GDPR Bytes Site, an Addition to its Online News Portfolio

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit hospitality association, announced today the launch of its new GDPR Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, GDPR Bytes is an aggregated content destination where users will find the latest news all in one place. The cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more.

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ITB's eTravel World features tomorrow's technology trends

At the eTravel World at ITB Berlin visitors to the eTravel Stage and eTravel Lab can again find out about the innovations of the future and their potential impact on the travel industry. With its wealth of knowledge about tomorrow's technology this marketplace is the most important in this segment, and can be found in Halls 6.1 and 7.1c. The focus will be on future-oriented topics such as the blockchain, social media and voice recognition. New events this year include the Hospitality Tech Forum, featuring hospitality industry topics, and the Start-up Day in cooperation with Verband Internet Reisevertrieb (VIR), Germany's leading association for the online travel industry. On 7 March 2018 at 10.30 a.m. on the stage in Hall 6.1 David Ruetz, head of ITB Berlin, and the humanoid robot Pepper will jointly open the eTravel World. This year, for the first time, exclusive hosts for the day will present the programme, among them the entrepreneur and consultant Axel Jockwer and Prof. Dr. Claudia Brozel of Fachhochschule Eberswalde. After a brief welcome by the Hospitality Industry Club the Wednesday will kick off with a lecture entitled 'Can curiosity beat robots?' by Julia Jung and Stefan Niemeyer of neusta eTourism. The two experts will examine the elements needed for artificial intelligence to awaken users' curiosity. Using concrete examples of best practices they will demonstrate how so-called curiosity marketing can be successful. In his lecture Alex Bainbridge, editor and CTO of DestinationCTO, will talk about driverless cars and their marketing potential for tour operators. Afterwards, Tanja Weinekotter of Marketing + Event Support will examine the possibilities for using social media as a booking tool. Thursday, 8 March 2018 will witness the launch of a new event. From 2 to 5.30 p.m. at the eTravel World the ITB Hospitality Tech Forum at the eTravel Lab will take place for the first time. The afternoon's events will be hosted by Nick Vivion, the editorial director of tnooz. Events will include a lecture by Conichi founder and CEO Maximilian Waldmann who will illustrate why a certain 'sexy' image is still needed for business travel. Following this, Andriew Lim of the Hotel School Den Haag will examine the challenges and opportunities of the blockchain. Using concrete examples he will demonstrate successful uses of this new technology. In other lectures speakers will look at artificial intelligence in the context of the hospitality industry, personalised pricing policies and individual communications between hotels and their customers. On Friday, in cooperation with Verband Internet Reisevertrieb (VIR), the focus will be entirely on industry newcomers. At the newly launched eTravel Start-up Day company founders from Europe, America and Asia will meet on the eTravel Stage in Hall 6.1. At a start-up competition and several sessions the new digital community will present its travel technology innovations. On Wednesday the VIR will also act as partner of the Investors Panel. This year the eTravel World was able to secure tnooz as its exclusive media partner. During the course of ITB Berlin 2018 its journalists will be conducting numerous interviews with fascinating industry personalities and streaming them live. Sponsors and partners of the eTravel World include amongst others Aeroguest, AirDNA, Berner+Becker, Emarsys, Flightroutes, GDX Travel, Hospitality Industry Club, Juvigo, Myhotel, Outdooractive, Safecharge, SDL, travelport, uCloudlink, MTA Masai, Vsourz, 365 Secom Italia, Sojern, Teleticketing and Phocuswright. You can find out more about the eTravel World at www.itb-berlin.com/etravel. About ITB Berlin and the ITB Berlin ConventionITB Berlin 2018 will be taking place from Wednesday, 7 to Sunday, 11 March, and from Wednesday to Friday will be open to trade visitors only. ITB Berlin is the World's Leading Travel Trade Show. In 2017 a total of 10,000 companies and organizations from 184 countries exhibited their products and services to around 169,000 visitors, who included 109,000 trade visitors. Parallel with the show the ITB Berlin Convention, the largest event of its kind, will be held from Wednesday, 7 to Saturday, 10 March. Zambia is the Convention & Culture Partner of ITB Berlin 2018. The World Tourism Cities Federation (WTCF) is Co-Host of the ITB Berlin Convention. Ctrip.com International, the German Federal Ministry for Economic Cooperation and Development (BMZ) and the Ministry of Culture and Tourism of the Republic of Turkey are Platinum Sponsors. Admission to the ITB Berlin Convention is free for trade visitors and exhibitors. For more information please visit www.itb-berlin.com, www.itb-convention.com and the ITB Social Media Newsroom.

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Hotel Tech in 2018: Tools and technologies to remove friction and deliver value

Simply keeping up with the digital expectations of today's tech-savvy consumer is no longer an option. Exceeding those expectations is a travel industry imperative and an opportunity for hotels to focus on the only thing that truly matters to consumers: the end-to-end guest experience. One reason for the growing consumer adoption of new technologies is their growing digital impatience and expectation for instant responses, answers and solutions to their queries and purchasing requests. Underscoring this is the growing adoption of digital assistants. Today, 62 percent of consumers are comfortable with an AI application responding to their query, which provides fast and efficient results.

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Country Inns & Suites By Carlson Announces Name Change to Country Inn & Suites by Radisson

Country Inns & Suites By Carlson, a leading upper midscale hotel brand, today announced it has changed its name to Country Inn & Suites by Radisson. This strategic name change will allow the brand and the individual hotels to leverage the global recognition and strength of the Radisson brand. Country Inn & Suites by Radisson is a part of Carlson Rezidor Hotel Group, which also includes Quorvus Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza and Park Inn by Radisson.

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DataArt Joins HEDNA to Champion Technology Innovation and Collaboration

DataArt, the global technology consultancy that designs, develops and supports unique software solutions, today announced it has joined the Hotel Electronic Distribution Network Association (HEDNA).

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Comfort Hotel Brand Successfully Opens More Than One Hotel Per Week in 2017

A proven leader in the upper midscale lodging segment, the iconic Comfort Hotel brand finished 2017 by opening 58 hotels and increasing the pipeline to nearly 300, one of the largest in its history. Franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, the new Comfort hotels reflect the brand's transformation and new design, which includes a refreshed, modern look and feel.

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Hilton Opens 650 New Work-From-Home Reservation Sales Positions

Hilton (NYSE: HLT) today announced the hiring initiative for its remote career program with the creation of 650 new part-time work-from-home reservation sales positions, offering flexible work opportunities across the United States.

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SiteMinder partnership showcases authentic Italian experiences for travellers

The global hotel industry's leading cloud platform, SiteMinder, has partnered with one of Italy's longest-standing hotel booking providers and consultancies, Charming Italy, to provide travellers \"a truly authentic Italian experience\".

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Susanne Auinger of DB Systel GmbH, a Subsidiary of Deutsche Bahn AG, Elected as Chairperson of OpenTravel

Travel association OpenTravel Alliance (OpenTravel) recently elected Susanne Auinger, senior advisor of partner management at DB Systel GmbH, a subsidiary of Deutsche Bahn AG, as chairperson for its board of directors. Auinger most recently served as vice chair on the OpenTravel board.

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A frequent traveller asks every hotel he stays in for a unique drawing of Godzilla' upon arrival | businessinsider.nl

It's no secret that there are tricks and tips frequent travellers should use to try and snag a cheap flight and there are plenty of ways to enhance your hotel experience, too. For most people, this involves trying to get a bigger, better room or perhaps a bottle of champagne but one man has made a habit out of asking for something a bit more unusual. Patrick Feary, communications strategist at Hotelchamp a hotel startup which helps hotels personalise their guests' stays travels all over the world for work. However, instead of asking for luxury perks, he asks for one specific (yet optional) thing from every hotel he stays at a unique drawing of Godzilla to be in his room upon arrival. He's made the request to roughly 20 hotels so far and three have obliged.

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AHF 2018 and challenges of Human Resources

Adria Hotel Forum (AHF) is a leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by regional and international hotel industry experts.

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Softscribe Inc. Lists Top 5 Press Releases in 2017

Softscribe Inc., a leading hotel tech PR agency, announced its top 5 press releases from 2017 that address hoteliers' operational challenges. Ranking is based on the number of reads and press release-generated clicks backs to clients' websites.

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Marcus Hotels & Resorts to Curate New Hotel Concept Celebrating the Arts

Evoking the passion, power and purpose of Milwaukee's flourishing arts scene, Marcus Hotels & Resorts announced today that it is reinventing the 221-room InterContinental Milwaukee into a creatively bold independent arts hotel. Daring to blend impeccable hospitality with curated exhibits, contemporary installations and engrossing live performances, Milwaukee will soon be home to one of the country's most immersive and inviting arts hotel experiences.

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Top 10 Global Consumer Trends for 2018

With a stronger global economy, in 2018 consumer expenditure is expected to grow at its strongest rate since 2011. However, shifting consumer attitudes and behaviours will continue to cause disruption for businesses.

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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

TrustYou begins the new year with a significant upgrade, releasing an integrated guest feedback platform and exciting review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay reviews with Surveys and Analytics.

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YOTEL Launches YOTELPAD - A Smarter Way of Living

Five new YOTELPAD deals mark YOTEL's arrival in the extended stay segment reinforcing the brand's ability to optimise space through clever design and smart technology.

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Mobile services in the hotel business

Very few people can imagine their daily life without digital gadgets, which have already turned into the best friends and have become absolutely irreplaceable. People are used to comfort and expect to find it wherever they are. That is why hotels and hostels try to keep up with modern Internet technologies and meet the needs of their guests. Mobile services - that's what is relevant for the hotel business as never before.

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6 of the Most Luxurious Ryokans in Japan | vogue.com

If you feel like you need to disconnect and recalibrateand have a few days to do itthen look into booking a couple of nights at a Japanese ryokan. These traditional inns date back to the 8th century A.D., and many of the earliest ones were located along the Tokaido route, which connected current-day Tokyo and Kyoto, and provided respite for nomadic samurai and traders. Now, however, they are a preferred lodging option for locals and tourists alike. These accommodations are characterized by tatami mat flooring, low wooden tables, shoji screens, futon bedding, and yukata robes. But the real perks of staying at a ryokan are the impeccable hospitality (omotenashi), multicourse kaiseki dinner (and ensuing breakfast spread) that's typically built into room rates, and, not always but usually, access to a nearby or on-site onsen (hot spring). These bathing facilities are usually communal, separated by gender, and, quite honestly, not for the modest. For those who aren't easily abashed, they're incredibly soothing and restorative.

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SALTO Hospitality website redesign spotlights lement Fusion

The new SALTO Hospitality website emphasizes the theme \"a hotel experience you need to discover\" and offers innovative additions for introducing SALTO Hospitality solutions for guest room doors, guest services door access and back-of-house. Above all, the new website relays SALTO Hospitality's dedication to improving the guest experience, hotel management, design, security and reliability.

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Spanish hotel market: SiteMinder analysis finds online hotel bookings have doubled in five years

A country analysis by the global hotel industry's leading cloud platform, SiteMinder, has revealed online hotel bookings in Spain have virtually doubled over the past five years. The finding is based on data from Euromonitor International, which reports that hotels in the world's most tourist-ready economy earned 7.3 billion from bookings made through the Internet in 2017 or, 98 percent more than the 3.7 billion registered from Internet-based hotel bookings in 2012.

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The travel trends set to shape 2018, according to Oaks Hotels & Resorts

As we kick off 2018, leading accommodation provider Oaks Hotels & Resorts is looking towards the year ahead, and with a bevy of travel trends set to prevail and influence travel plans, the calendar is shaping up to be a busy one for Aussie travellers.From savvy executives extending corporate trips, to young travellers yearning for the unknown, and cross-generational families seeking fully fitted out accommodation, the next 12 months will see an upswing of trends emerge across a broad spectrum of markets, according to the hotelier. Having swelled in popularity in recent times, Oaks Hotels & Resorts is anticipating that 2018 will be the year that bleisure travel booms. Aptly named, bleisure travellers are business executives who are ditching the traditional rule of mixing work with pleasure by extending their business trips in order to explore their host destinations, squeeze in some down time, and achieve the ever-elusive and highly sought after work-life balance.Oaks Hotels & Resorts' Director of Marketing and Brand Loyalty, Mrs Kira Klein, commented, \"Our central, city properties located in Brisbane, Sydney, Melbourne, Adelaide and even regional Queensland, are seeing a number of business delegates lengthen their stays to enjoy the local sights and experiences. We're also seeing many companies supporting this movement by encouraging their employees to maximise their time away, bookending their work commitments with a few days of R&R.\"While Oaks Hotels & Resorts' CBD locations will continue to appeal to corporate travellers and holidaymakers seeking mini city getaways, the younger generations are set to take a slightly different course with their travel plans come the New Year, opting for destinations that are more off-the-beaten-track.This year saw an upsurge of millennials traveling to holiday-spots based on their \"Instagrammability\", but Oaks Hotels & Resorts is predicting that 2018 will see quite the contrary, with more young people increasingly yearning for unconventional destinations that are crowd and selfie-stick free, delivering a richer and deeper travel experience. \"We're expecting our regional and more under-the-radar destinations like Broome's Cable Beach and the Top End to benefit from this shift and will make their way onto more and more bucket lists in the New Year. Trends indicate that young travellers are becoming progressively interested in the epic adventures that can be had in their very own backyards, and we encourage them to embrace these incredible destinations and consider them when planning their next getaway,\" she said. Cross-generational travel is also set to cement itself as a prevalent holiday trend, with Aussie families seeking accommodation options that not only deliver that home away from home feeling, but also ample space when travelling with the whole tribe in tow (grandparents included!). Sizeable families are increasingly taking advantage of the comfort and convenience that comes with self-contained travel, from full kitchens to generously sized lounge and dining areas, and even washing machines and dryers (hand washing in the bathroom basin can get tiresome!).\"Our family-focused resorts like Oaks Oasis on the Sunshine Coast, Oaks Pacific Blue Resort in Port Stephens, and Oaks Cypress Lakes Resort in the Hunter Valley all offer capacious three bedroom room types, which are extremely well received by visiting families. We know that travelling with a tribe is not always easy, so we set out to make their stay with us as stress-free as possible, providing a relaxing home base that can not only comfortably fit the whole family, but also accommodate their domestic needs.\"For more information on Oaks Hotels & Resorts, visit http://www.minorhotels.com/en/oaks/

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Digital Transformation in Hospitality: A Guide for Luxury Hotels | luxe.digital

The high-end hospitality industry continues to grow exponentially, with an estimated US$528B of direct spending on worldwide hotel reservations in 2017, and is projected to grow by over 50% by 2026. Digital brings scalable means at very low cost to all players, accelerating the industry shifts between OTAs and hotel groups, but also between the winners and the losers of the digital transformation.

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The Residence By Cenizaro Joins Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world'slargest alliance of independent hotel brands and operator of the award-winning, multibrandloyalty programme, DISCOVERY, today announced that The Residence by Cenizarohas joined its portfolio of distinct brands, adding a collection of luxury resorts to GHA'snetwork of more than 35 independent brands and over 500 hotels.Owned and managed by Cenizaro Hotels and Resorts, The Residence by Cenizaro presentsa portfolio of independent properties in some of the world's most desirable locations,including Tunis, Mauritius, Zanzibar and the Maldives. Each property in the family reflects adistinctive, individual personality and sense of place, and they all embody the legendaryhallmarks of excellence the world has come to know: attention to detail and intuitive,personal and discreet customer service. The resorts of The Residence by Cenizaro will alsobecome part of Ultratravel Collection, the most luxurious and iconic hotels in the DISCOVERYloyalty programme.Chris Hartley, GHA's CEO, is thrilled to welcome another unique brand to the alliance: \"Wereally do have a rich collection of brands to rival any that the global majors have to offer,and The Residence by Cenizaro adds to the wealth of choice that we offer our DISCOVERYmembers.\"Gary Xie, the company's Executive Director, comments: \"We are delighted to be part of aworldwide alliance, which will enable us to reach a global audience of luxury travellersthrough DISCOVERY's 11 million members. We are looking forward to welcoming DISCOVERYcustomers to our amazing properties.\"The Residence by Cenizaro is due to open its first south-east Asian property in Bintan,Indonesia in early 2018. GHA's other recent additions also include Monarch Beach Resort, anaward-winning property in California.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Houston 2018

Back by popular demand, international nonprofit Hospitality Financial and Technology Professionals (HFTP) is proud to host its innovation pitch competition, Entrepreneur 20X (E20X), at the world's largest hospitality technology exposition in 2018. HFTP is currently accepting applications online from hospitality startups who wish to compete in E20X at HITEC Houston this June. Past applicants and winners are welcome to re-apply as long as they are still considered Series A or a startup.

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Hotel Internet Services Announces FlixFling Partnership. Will Power BeyondTV Movie Service In Hotel Locations Nationwide

Las Vegas, NV January 11, 2018 Hotel Internet Services (HIS), a leading full-service provider of Internet services and TV solutions for the hospitality industry, has announced that Philadelphia-based OTT streaming company FlixFling will power its proprietary BeyondTV movie service in numerous locations nationwide. The service will be available to hundreds of thousands of guests in numerous hotels at the click of a TV remote.

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New Guest Service Gold Tourism Teaches Service Delivery Skills for Destinations

The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time.

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Zleep Hotels builds foundation for growth

For Zleep Hotels, 2017 was the year in which it truly positioned itself as a central actor in the Nordic hotel market. New highly profiled professionals have become part of the growing organization, new technologies have been developed and implemented, and the number of confirmed hotels has exploded.

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Choice Hotels Teams Up with delivery.com to Offer Delivery Services to Hotel Guests

Choice Hotels is making life on the road a little easier and even more rewarding for its loyalty rewards members. Through a new program with delivery.com, an on-demand marketplace with over 12,000 businesses, hotel guests can now enjoy the added convenience of delivery services from local restaurants directly to their hotel location, including nearly 1,000 Choice Hotels properties across the country and growingwhile also earning Choice Privileges loyalty points. On-demand delivery from wine and spirits shops, grocery stores, and even laundry and dry cleaning is coming soon.

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It All Starts with Strategy at HSMAI's Digital Marketing Strategy Conference

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce that the 2018 HSMAI Digital Marketing Strategy Conference will take place February 21 at the New York Marriott Marquis. Focusing on strategy and innovative solutions, the event will bring together senior leaders in hotel marketing and their partners for thought-provoking conversations, presentations with practical applications, and the latest tools and insights to drive revenue and engage guests. HSMAI's 2018 Digital Marketing Strategy Conference will be held the day after the HSMAI Adrian Awards Gala.

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How a Small Guest Services Team Delivers Five-Star Service

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team.

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Does loyalty matter any more in travel?

It's expensive business to find a customer and win their booking in travel as multi-channel marketing and technology costs rise. Therefore, travel brands are taking loyalty extremely seriously as a key way of improving profitability, but are they succeeding and at what cost?

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Rightsify Creates a New Way for Hotels to Enhance the Guest Experience With Rightsify FM

Rightsify has today launched their Rightsify FM service to hotels and resorts globally. With Rightsify FM, hotels get custom designed music playlists that match their brand and every zone of their property, along with an online radio station and branded mobile music streaming application.

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La Cala Spa predicts 'man' as a rising trend for treatments and relaxation in 2018

Today, women are still leading the market demand for relaxation treatments and body care. However, the market anticipates new trends according to which men will be the emerging and most profitable customer of 2018. La Cala Spa is aware of this trend, and understands that the male audience do enjoy the many advantages of spas. With that in mind, in just six months, it has increased its health and beauty customers by 25%, a rise that makes it one of the leading facilities in Spain. The Spa center is located on the Costa del Sol, within a golf resort. It is the sixth best in Spain, accordin g to Leading Courses, and is among the 60 most valued golf resort in the world.The approach taken by the new La Cala Spa director, Pablo Sotoca, has been to change all the treatment protocols so that \"the treatments look gender neutral, rather than specific and depending on whether you are a man or a woman\". He stresses that \"our customers must feel safe, leaving the details to the professionals\".

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How secure is your hotel's mobile room key? | kshb.com

By the time you get to your hotel, you've waited at the airport, on the plane and in transit. Checking into your room may also mean a wait but not if your hotel offers mobile check-in and a digital room key. Some hotels offer these features through their mobile apps, allowing guests to bypass the front desk and head straight to their room without the wait. The room door opens with the mobile key when the phone touches the lock on the door. Mobile keys are convenient time-savers, but as a new technology, they may not be without vulnerabilities. The security of the mobile key feature depends on the measures that hotels or mobile key providers have in place to protect their electronic key system.

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5 tips for an award-winning guest experience from 2017's BoHo Award winners

If you're looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who have won awards thanks to the fantastic experiences that they provide their guests?

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Hard Rock Hotels Inspires Guests to Play Hard and Purify Harder through Rock Om Yoga Program

Encouraging guests to play hard and purify harder, Hard Rock Hotels is expanding its Sound Body wellness program with the launch of Rock Om, an in-room yoga experience, energizing the body and soul through the power of music. Working in collaboration with Manduka, the world's most respected yoga equipment and apparel brand endorsed by 4,000 yoga studios, teachers and practitioners worldwide, Rock Omprovides guests with top-of-the-line yoga equipment to utilize during their stay. Rock Om also offers guests a Hard Rock spin on in-room yoga classes, combining original tracks by DJ Drez fused with his wife, yogi Marti Nikko's, dynamic instruction on the easily-accessible Video On-Demand television channel.

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Will Blockchain Be Hospitable to the Travel and Hospitality Industry? | strategiccoin.com

In 2016, the global hotel industry generated a staggering $550 billion dollars in revenue. Of this, $199.3 billion came from the US alone, with 88% of American customers preferring to make their reservation online, and 72% preferring to use an online travel agency instead of directly booking with their hotel of choice.

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Futuristic hotel features space and energy-efficient pods | dailyplanet.climate-kic.org

Studio X's Tetra Hotel design is comprised of energy-efficient timber pods, and cuts an otherworldly silhouette among natural surroundings. The Tetra Hotel is based off of the award-winning Tetra Shed by David Ajasa-Adekunle. The shed was originally conceived in 2011 as an office unit. Now, the modular pyramid-shaped design has been extrapolated to a clustered and connected set.

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What mobile strategies are succeeding?

Apps, mobile advertising, messaging, location tracking, mobile sites, QR codes the proliferation of mobile technology can seem bewildering. So, in order to find out what strategies are succeeding and how brands should be reaching travellers we are conducting a major mobile survey.

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Hilton Honors Delivers Even More to Its Members in 2018 with Industry-Leading Earn Rates and New Benefits

Delivering on its continued commitment to give guests more of what matters, Hilton announced updates to its guest loyalty program, Hilton Honors, making it even easier for members to earn Points and unlock rewards. Starting in April, the more than 70 million members of Hilton Honors will enjoy new perks, including the highest elite point earning potential in the industry, the option to rollover nights and the opportunity to gift status.

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Eyefortravel San Francisco: Know Your Customer Better than Your Competitor

The EyeforTravel San Francisco Summit is back in 2018, guns blazing. Join some of travel's most inspiring and innovative brands coming together to learn, network and pioneer change in the industry.

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Hotel Technology & Marketing Trends 2018!

2018 for the hoteliers will a be time of tests, changes and new opportunities. It is good to conduct new opening based on knowledge about upcoming trends. We hope that Trends 2018, a publication created by practicioners for practioners, will contribute to the increase in your bookings.

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Millennials when booking holidays think of instagram photos above all other factors | independent.co.uk

The number one thing that millennials look for when they're booking holidays isn't cheap booze, interesting activities or cultural experiences. According to travel site Expedia, the biggest priority for young people travelling abroad is how Instagrammable their destination is. The research, which analysed what inspires millennials and Gen X to travel, found those aged 18-34 research just how good a location will look on their Instagram feed before clicking book, with two thirds saying the Instagrammability of a location is the most important factor when booking.

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By stressing quantity over quality, travel industry has sparked a backlash | business-standard.com

Travel is a major global industry, but in 2017 it attracted unprecedented resentment and retaliation towards tourists. A growing global backlash against tourism extended from tropical rain forests to urban destinations like Rio de Janeiro and Venice.

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Google is making it harder for travelers to find the best prices, the Wall Street Journal charges | businessinsider.com

Google is using its dominance of the search market to limit competition in the online travel business for its benefit and that of some major hotel chains it's teamed up with, the Wall Street Journal charges in a new editorial. The online search giant, together with the hotel chains, is limiting the ability of online travel agencies (OTAs) to use keywords to advertise hotel rooms, according to the editorial. Meanwhile, Google's own travel service, which features listings from OTAs, takes a big cut out of the commissions they earn, the Journal reported.

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New Year, New Travel Priorities. Study Says: Experiences Win Over Possessions [Infographic]

Today Expedia.com released the results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults from Generation Z (age 18-22) to Baby Boomers (age 55-65).1 Results illustrate that people are shifting away from a society of stuff (products like clothes, electronics, jewelry), to a society of experiences, and are specifically saving for travel.

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Interstate Hotels & Resorts Embraces Vegetarian & Vegan Trends With New Food And Beverage Promotion

ARLINGTON, Va. -- Interstate Hotels & Resorts the leading global hotel management company announces the launch of its Vegetarian & Vegan culinary promotion for its managed hotels. This on-trend, innovative promotion meets the needs of today's travelers for healthier eating through plant-based diets, incorporating high quality vegetarian and vegan lunch and dinner entrees in restaurants and banquets across its full-service hotels. Interstate created 27 new enticing vegetarian and vegan menu items for this promotion, which launched on January 1st.

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HFTP Releases Sample Hospitality Job Descriptions for Industry Professionals' Use

Discover example job description templates produced by international nonprofit Hospitality Financial and Technology Professionals (HFTP) and the HFTP Americas Research Center. The organizations compiled information into standardized descriptions for accounting and IT positions in the lodging industry, as well as descriptions for accounting positions in clubs. Available now via the HFTP website as well as its hospitality-specific search engine, PineappleSearch.com.

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AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor scores.

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What's missing from your hotel room | usatoday.com

If you've stayed in a hotel recently, you've probably noticed something missing from your room. For me, it was bathroom doors. \"Not all hotel rooms are created equal,\" says Sara Fahy, a vice president at Resonance, a company that advises resort and real estate developers. In fact, hotel amenities and services are so inconsistent that she has begun to pack her own travel emergency kit.

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Top 6 Digital Transformation Trends in Hospitality and Tourism | forbes.comIn the past few months, we've been looking at digital transformation trends in different industries like healthcare, retail, finance, and media and entertainment. Today, we look at an industry that's been completely turned on its head in recent years, due to extreme digital transformation: tourism and hospitality.

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Six Senses Hotels Resorts Spas to Launch Eat With Six Senses

Pick up your forks and rejoice. Eating and holidays go hand in hand, and now guests can enjoy both without derailing their health goals thanks to fresh whole food that is nutritious and delicious.Eat With Six Senses represents another pillar of the Six Senses Integrated Wellness philosophy and approach to food and drink. It is based on the guiding principles of natural ingredients, local and sustainable, and less is more, helping guests to reconnect with food safe in the knowledge that it's good for them, and good for the world around them.

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Russia Is Planning to Build a Luxury Hotel on the International Space Station | fortune.com

Russia's space agency is adding a dose of luxury to its bid to return to the space tourism business. It wants to build five-star accommodations on the International Space Station. The plan, if successful, would help Russia compete with private companies such as SpaceX, Virgin Galactic, and Blue Origin that have their own space tourism plans.

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2017

December

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HEBS Digital's Latest Press Release: HEBS Digital's Sister Company, Serenata IntraWare, Voted World's Leading Hotel CRM Technology Provider by the World Travel Awards 2017

Serenata IntraWare, the sister company to HEBS Digital and expert in CRM solutions, has been voted the World's Leading Hotel CRM Technology Provider by the World Travel Awards for the third consecutive year. This award is voted on by industry experts and peers and recognizes Serenata as one of the foremost authorities on CRM technology in the world.

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Google-Hotel Travelopoly | WSJ.com

More than 100 million Americans are expected to travel during the holidays, and many will search for lodging online. But travelers may unknowingly pay more and fail to see all of their options because some major hotels have ganged up with Google to undercut competition.

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The Future of Hospitality 2018: MicroMetrics plans to publish a data-driven research publication focused on the hospitality industry

MicroMetrics, led by the founding executives responsible for making the Helix suite of solutions a worldwide standard in guest satisfaction, has undertaken a wide-ranging research initiative to gain insights into the future of hospitality. As leaders in the hospitality-technology sector, MicroMetrics' Future Of Hospitality 2018 Research Report will deliver: Concrete data detailing the predicted path & future of the hospitality industry. Promising areas of business growth & investment opportunities predicted by industry experts. Emerging threats for hospitality professionals to keep on their radar. Personal advice from hospitality leaders and innovators outlining how you can succeed in the fast-changing hospitality landscape.

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Bed, Board and Beyond: Hotels Venture Into Entertainment | nytimes.com

Based on a wave of new hotel amenities, ranging from bowling alleys to theaters, the future of hospitality looks a lot like the past when hotels were social hubs. Competitive forces and a basic business drive to boost revenue are producing a new class of hotels with entertainment features that go beyond the celebrity chef-run restaurant in the lobby.

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A hotel group is using new light technology to project ads into the sky | cnbc.com

Hotel group Marriott is set to project ads into the night sky using a new technology but the public won't be directly looking at them. Using a technique called persistence of vision, the ads will be seen for between a tenth and a quarter of a second, but only when the viewer moves his or her head.

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Long-term cooperation with the Reiner Meutsch FLY & HELP Foundation Deutsche Hospitality supports the establishment of schools in developing countries

Deutsche Hospitality has entered into a long-term cooperation agreement with the Reiner Meutsch FLY & HELP Foundation. Steigenberger's COO Thomas Willms marked the start of the new arrangement by handing over a cheque for 60,000 to Reiner Meutsch, who set up the organisation and still acts as its President. The aim of FLY & HELP is to support education in developing countries. The donation made by Deutsche Hospitality will be used to help fund and expand two schools in Uganda and Sri Lanka.Some of our contribution comes from donation boxes, whilst further sums were generated via the \"Deutsche Hospitality 1 x 1\" project. The company uses this scheme to create a charitable pot, to which 1 is added for every online booking made via its own websites. Donation boxes for the FLY & HELP project have been placed in the foyers of all IntercityHotels since as long ago as 2013. The money collected has already helped to finance a new cistern and further classrooms for a school in Rwanda attended by 759 pupils.\"Children are our future,\" says Thomas Willms, COO of Steigenberger Hotels AG. \"For this reason, it is only right and fair to offer them good prospects. Living up to social responsibility is something that is very close to our hearts. FLY & HELP provides children with access to education and thus enables them to determine the course of their own lives. We are proud that the assistance we give helps to achieve this.\" Over the coming years, Deutsche Hospitality intends to keep using the donations raised via \"1 x 1\" to back the foundation's work and will also retain its dedicated donation boxes.\"I am very grateful to Deutsche Hospitality for the support it has provided to my charity over a period of many years,\" stated Reiner Meutsch, President of the FLY & HELP Foundation. \"This assistance is helping to build a better future for children in developing countries. Many people have become aware of FLY & HELP simply because of the various campaigns, flyers and posters. This produces follow-up donations which permit the construction of more schools.\"Local children living within the immediate vicinity of many Deutsche Hospitality hotels also had cause to celebrate over the festive season. \"A Christmas tree full of children's wishes\" is a long-standing campaign via which hotels work in conjunction with a social institution at their own location, such as the German Society for the Protection of Children or children's and young people's homes, to make dreams come true for disadvantaged youngsters. During the period leading up to Christmas, trees hung with gift requests from needy children and young people are erected in the entrance areas of participating hotels. Guests then have the opportunity to take down these cards and fulfil one of more of the wishes. This year saw numerous Steigenberger Hotels and Resorts and IntercityHotels get behind the project once again. Steigenberger Hotels AG Corporate Office also participated.

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The Future of Hospitality 2018: MicroMetrics to publish data-driven research report focused on the future of hospitality

MicroMetrics, led by the founding executives responsible for making the Helix suite of solutions a worldwide standard in guest satisfaction, has undertaken a wide-ranging research initiative to gain insights into the future of hospitality.

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Diamond Resorts Launches Comedy Series with Comedian Jackie Flynn

Diamond Resorts International, a global leader in the hospitality and vacation ownership industries, is excited to announce the launch of a new Events of a Lifetime series that is sure to get a few laughs.

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Taj Hotels Palaces Resorts Safaris Speaks Your Language

Introduces multilingual website; now available in Spanish, German, French and Chinese for hotels, destinations, experiences and much more

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Dog Friendly: Hilton Launches New Pet-Centric Hotel Chain | forbes.com

Paying attention to the fitness needs of travelers has become increasingly important to hotels. As brands compete for customers, wellness and workout amenities are getting great consideration, and the bar is continually being raised, with significant upgrades coming to the market recently. But there is ample evidence that shows that pet owners are more active and get additional health benefits, and I know that nothing gets me moving more than having to walk and exercise my dog. In addition, I don't want to have to leave my beloved pet home when I travel, so as a result, there is no amenity I like more in a hotel than being dog friendly.

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What's ahead for hotel guests in 2018? | washingtonpost.com

When it comes to fees and surcharges, hotel guests are wondering: What's next? Mandatory resort fees mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don't have to be an industry insider to see where this is going.

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That's a Wrap: 2017 Was Another Year of Robust Growth for Hilton Garden Inn

With the New Year on the horizon, Hilton Garden Inn is wrapping up 2017 with gusto. The award-winning, upscale brand from Hilton (NYSE: HLT) will end 2017 with more than 750 hotels worldwide, with properties in 35 countries and territories. Six of those openings, in four countries, have occurred in the past month, including: Hilton Garden Inn Newtown Square Radnor, Hilton Garden Inn Boulder, Hilton Garden Inn Edmond/Oklahoma City North, Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North in Malaysia, Hilton Garden Inn Aguascalientes in Mexico, and Hilton Garden Inn Lucknow in India. Including the aforementioned hotels, the brand averaged nearly one opening per week in 2017, with about one-third of these properties opening in international markets.

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Big Changes For America's Dark & Quiet Hotel Brand, 44 Oak Tree Inn Hotels Unveil New Wyndham Brands

ONE Lodging Management Inc. (\"ONE\") is proud to unveil Baymont Inn & Suites Wellington, Kan., one of 44 Oak Tree Inn hotels now converted to three of Wyndham Hotel Group's brands as part of an unprecedented agreement announced last month. \"Over the past month and a half, we've transitioned three or four hotels each day to a Baymont Inn & Suites, a Travelodge, or a Super 8 brand\" says Robert Pratt, President of ONE Lodging Management. Mr. Pratt continued, \"It's all about appealing to a wider audience and Wyndham's brand recognition, reach in the economy lodging segment, and their award-winning loyalty program will ensure our hotels stay competitive in their markets.\" Attendees for the milestone event comprised Wyndham Hotel Group's executive team including President and CEO Geoff Ballotti as well as leadership from the company's development team and Baymont Inn & Suites, Travelodge and Super 8 brands. Kevin Brickner, Vice President of Development and Wyndham's lead on establishing the unprecedented agreement, congratulated the team on the 44 successful conversions. From ONE Lodging Management's executive team, Robert Pratt, President; Bruce Pittet, Senior Vice President of Operations; and Brett Sundstrom, Managing Director of Lodging Enterprises as well as from the hotel ownership group, Ian McAuley, President of American Hotel Income Properties REIT LP were also present for the celebratory unveiling.

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Oaks Hotels & Resorts caters to growing demand from international travellers with launch of new dedicated Chinese website

In a bid to meet the growing demand for self-contained, serviced accommodation from international markets, leading accommodation provider Oaks Hotels & Resorts has launched a brand new, dedicated Chinese website in time for the Chinese New Year.In 2017, visitors from China overtook those from New Zealand as Australia's biggest tourism market, with figures more than tripling over the past seven years*.Further to this, 6.16 million Chinese visitors travelled overseas during Chinese New Year 'Golden Week' in 2017, a seven per cent increase from the previous year, and is poised to break travel records again in 2018, reinforcing the need for hoteliers to offer dedicated Chinese services to cater to this burgeoning source market.To this end, Oaks Hotels & Resorts has gone live with its new Chinese website, providing Chinese travellers with an easy-to-use booking engine, exclusive promotions and source of travel inspiration to assist with holiday and business travel planning.To celebrate, the online platform will offer Chinese visitors a 20% discount on bookings made on Oaks Hotels & Resorts' Chinese website between 1st January and 1st February 2018, with no deposit required, a flexible 72 hour cancellation policy, and pay on arrival facilities, plus access to a range of thoughtful services and amenities as part of the hotelier's Chinese 'gui bn' or VIP program.Launched earlier this year, Oaks Hotels & Resorts' 'gui bn' program has proved successful since being introduced at select CBD and leisure properties across its network, enabling the hotelier to attract a new level of Chinese visitors who appreciate customary conveniences when travelling.The initiative has seen the implementation of UnionPay facilities at select hotels, the addition of traditional Asian meals at participating properties' in-house restaurants, access to 24 hour Wi-Fi, Chinese speaking staff, and the inclusion of dental kits and slippers in hotel rooms and apartments, all of which are motivating factors that can influence accommodation decisions.Terms and conditions apply, subject to availability; available at select properties in Australia and New Zealand only. Must book between 1st January and 1st February 2018.For more information and to book, visit http://www.minorhotels.com/en/oaks/*ABC News (online), Chinese poised to overtake Kiwis as Australia's biggest tourism market, 27 October 2017.

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Hilton experiments with the future of hospitality at its new Innovation Gallery | washingtonpost.com

At Hilton Hotels & Resorts, many of yesterday's innovations are today's givens. Since opening its first property in 1919 in Cisco, Tex., the company has introduced TV sets in guest rooms, a central reservation system and digital keys not to mention the pia colada. (It's true, look it up.) And while no one knows what tomorrow will bring, the new Innovation Gallery has a few futuristic ideas.

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Tambourine releases The Official Gift Guide for Hotel Marketers

Forget the silly gadgets and fancy chocolates!

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Implementations Director Rafael Lozada Joins ALICE to Help Lead Next Stage of Company Growth

ALICE, the hospitality industry's leading operations technology, welcomes Rafael Lozada, as Director of Customer Implementations.

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New ways to measure your users in Google Analytics | googleblog.com

Almost 90% of marketing executives say that understanding user journeys across channels and devices is critical to marketing success.1 Today's customers have incredibly high expectations for personalized and relevant experiences from brands. That's why Google Analytics keeps working to better measure the full customer journey in all its complexity. Let's look at four new Analytics features that are all about helping businesses understand users so they can deliver more personalized site experiences.

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Plan your winter getaway now with new features in Google Flights, Trips, and hotel search | blog.google

The end of the year is fast approaching, but the fun doesn't have to end after the ball drops in Times Square. When you're ready to kick off your travel plans for 2018 and take a weekend getaway, check out our trending destinations for travel inspiration, and our new features to feel confident you're getting a good deal.

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Associated Luxury Hotels International (ALHI) Adds The Netherlands' 5-Star Grand Hotel Huis Ter Duin to Portfolio

Associated Luxury Hotels International (ALHI) has expanded its worldwide portfolio and Western Europe options with the addition of the Netherlands' acclaimedGrand Hotel Huis Ter Duin in Noordwijk, just outside Amsterdam. Located directly on the beach, in the picturesque province of South Holland, the 5-Star hotel provides stunning views of the North Sea and has won the prestigious \"M&IT Award\" for \"Best Overseas Hotel\" in 2014, 2016 and 2017. ALHI, the world's leading independent hotel Global Sales Organization, now represents the renowned 254-room hotel to the European and North American meetings, conventions and incentive market, according to ALHI's Chief Sales Officer Mark Sergot.

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In the Season of Giving, Marriott Rewards and Starwood Preferred Guest Give Members New Points Earning Opportunities with Two Promotions

Marriott Rewards and Starwood Preferred Guest (SPG) are helping members get the most out of travel through the new loyalty points promotion. Under Marriott Rewards' MegaBonus and SPG's Great Weeks, Grand Weekends promotions, members can start earning bonus points on their second stay, and are able to earn even more when the stay includes a weekend night. These rewarding offers allow members to explore and accrue points at over 6,400 hotels and resorts worldwide. Points can be redeemed for free nights, flights, exclusive experiences on Marriott Rewards Moments and SPG Moments, with Marriott Rewards MORE shopping portal, and much more.

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Five innovative travel-tech start-ups announced as Hotel Jumpstart' finalists

Expedia Affiliate Network (EAN) and Hotels.com today announced the top five finalists for Hotel Jumpstart, a mentorship-driven accelerator programme aimed at supporting the most innovative travel-tech start-ups of the future.

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Six Senses Hotels Resorts Spas Adds Seven Resorts and Two Spas in 2018 and All of Them Are #OutOfTheOrdinary

Magical locations? Unforgettable experiences? Bring it on. Six Senses Hotels Resorts Spas plans to increase its portfolio by seven resorts and two further spas from now until early 2019, with a continued focus on sustainable practices and a deep commitment to pioneering well-being. The destinations are new, but the quirky take on hospitality and signature programs will be familiar, including Sleep With Six Senses, Eat With Six Senses and Six Senses Integrated Wellness. Presenting the essence of Bali. Six Senses Uluwatu, Bali is scheduled to open in March 2018. Set atop a rugged cliff in Pecatu, close to the Pura Uluwatu temple, the resort enjoys sweeping views of the Indian Ocean. 103 keys comprising of suites and villas inspired by Balinese culture, embrace nature and offer every creature comfort. Six Senses Spa features locally inspired specialty treatments, multi-day Integrated Wellness programs and complimentary morning yoga sessions. The resort features multiple swimming pools, an open air event venue, function space, three restaurants including a chef's table, a cooking school and an extensive organic garden and farm.How about tropical? March 2018 also sees the opening of Six Senses Fiji on Malolo Island, known for its idyllic crystal waters, mountainous landscape and excellent climate. The property enjoys a 650m stretch of pristine private beach, two restaurants, three bars plus a gourmet deli and water bottling plant. The cuisine will feature sustainably-sourced ingredients gathered from local markets and fishermen as well as the resort's own garden. Activities on offer will include all water sports imaginable plus a well-appointed Six Senses Spa, gym, club house and kids club. The 66 residences and all facilities will be 100 percent solar powered by the first microgrid in Fiji to use Tesla batteries. History buff? In May 2018, Six Senses will open Six Senses Kaplankaya on the Turkish Riviera, which alternates between rugged rocks, secluded golden beaches and undulating hills clad in wild olives and cypresses. The resort has a total of 141 guestrooms and suites (75 in the main building and 66 Ridge Villas), plus 154 private adjacent residences ranging from 175 to 600 square meters in plots of 1,000 to 4,000 square meters each. Each accommodation has been designed to complement the landscape using natural and responsibly-sourced materials. The resort will also feature an expansive 107,640 square foot (10,000 square meter) Spa, Fitness and Health & Healing Center offering an integrated approach to optimal wellness. Explorers of antiquity will be rewarded with Aegean archaeological sites, the cities of Didim and Bodrum, plus the Temple of Artemis at Ephesus and the Mausoleum at Halicarnassus which are both among the Seven Wonders of the Ancient World. Looking for adventure? A journey through the colorful Kingdom of Bhutan will launch in August 2018 with the opening of three of the five lodges that make up Six Senses Bhutan. The remaining two lodges will open by the end of 2018. Moving through the spiritual Himalayan Kingdom that lives by its ethos of gross national happiness, each of the five unique settings identifies with a specific theme for an uplifting journey through the senses. Beginning in the capital of Thimphu, the emphasis is on culture. The second stop is Punakha which is referred to as the flying farmhouse amidst the rice fields. Gangtey features a unique bird-watching bridge and is home to the fascinating black necked cranes while Bumthang has been created as a forest within a forest. The fifth stop, Paro, is on the site of old stone ruins, which have been playfully brought to life through the interiors.

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Priceline's Meituan investment is a big deal

Priceline just strengthened its Chinese market position by investing into Meituan-Dianping, one of the fastest growing players in the Chinese digital space, showing its ambition in international expansion and giving it a new edge says the report into the online giant. In October 2017 Meituan-Dianping announced the investment as part of Series C funding into the start-up, which brings together group buying, booking and reviews.

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How disruption is driving change for hotels - JLL RealViews

From the likes of Airbnb to growing competition in the food and beverage space, disruptive forces are striking the hotel industry from all angles. Yet this is far from being a bad thing, Arthur Adler, Chairman of JLL's Hotels & Hospitality Group Americas, believes. Instead, disruption is driving innovation across the industry as hotel brands and operators implement new concepts to improve their offerings and keep their guests coming back for more.

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SUNx and IHRA Partner for Climate Resilience

On the final day of the International Hotel & Restaurant Association (IH&RA) Annual Congress in Hangzhou, China an MOU was signed between IHRA and SUNx Strong Universal Network. The agreement focuses on climate resilience and sustainable development generally., as well as specifically advancing Maurice Strong Legacy Scholarships and the Emeraude green quality program.

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Can Expedia transition to the travel industry's tech partner?

A subtle change appears to have happened in the online travel environment. Emboldened by changes to regulatory frameworks, new technologies and growing revenues, travel suppliers are fighting to claw back market share. In response, Expedia appears to be pushing a new strategy to ensure future growth by growing its partnerships and services to support the industry according to a new report into the company.

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Zaplox Reinforces and Expands Management Team with Newly Appointed Chief Technical Officer and Chief Marketing Officer

Zaplox, a market innovator of mobile key services for the global hotel industry, has strengthened its management team with the appointment of two C-level executives to newly created positions. Hotel technology industry veteran Eric Michelsen has been tapped as chief technical officer (CTO) and Pernilla Brodd has been named chief marketing officer (CMO), with both officially joining the company as of December 2017.

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HSMAI Washington DC Chapter Appoints Two Board Members

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter today announced the appointments of hospitality industry veterans Linda Caruso and Suzanne Shogren to its advisory board.

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HSMAI Honors 2017 Top 25 Extraordinary Minds

The Hospitality Sales and Marketing Association International (HSMAI), has named 25 hospitality professionals as the 2017 HSMAI Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. The honorees will be celebrated during the HSMAI Adrian Awards Dinner Reception & Gala on February 20, 2018 at the New York Marriott Marquis, and in a private ceremony co-hosted by Questex Hospitality + Travel.

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25th World Travel Monitor Forum in Pisa: International travel industry needs new strategies to manage overtourism'

Mass tourism hits quality of visitor experiences Not only cities overcrowded New solutions needed to manage global tourism growth ITB Berlin exclusively publishes World Travel Monitor Forum results

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HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

As the year comes to a close, HEBS Digital is proud to reflect on the firm's many accomplishments of 2017, as well as recognize our clients and team members who made it all possible. Over the last 12 months, HEBS Digital continued to its industry leadership of helping hoteliers across the globe increase direct bookings and lower distribution costs, launched a number of website technology and digital marketing innovations, received a record-breaking 66 industry awards, published numerous whitepapers, and achieved record-breaking ROIs for its clients, among other achievements.

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Give Guests the Gift that Keeps on Giving in 2018: Mobile Device Charging from Kube Systems

The holiday season is upon us, and Apple is projecting record-breaking revenue for the Christmas quarter, with iPhone X and iPhone 8 sales expected to represent a large chunk of that revenue. What that means to hoteliers is travelers will be bringing these new devices to hotels next year, and they will be expecting to charge them whenever and wherever power is needed. Hoteliers who invested in wireless mobile device charging solutions from Kube Systems including Kube Essentials, Kube Audio Clock and Kube 5 Portable can sleep soundly knowing these devices are future proof and compatible with next generation mobile smartphones and tablets.

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American, British and Chinese travelers prioritize trip activities and once in a lifetime experiences.

New generational data released reveals that when planning a trip, American, British and Chinese travelers prioritize trip activities, once in a lifetime and cultural experiences above all else, the survey illustrate broad travel trends and distinct shopping habits, influences and motivations of American, British and Chinese travelers across four generations, including Generation Z, Millennials, Generation X and Baby Boomers.

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American Express Travel Reveals Emerging Trends and Top Ten Destinations for 2018

According to a new survey conducted for American Express Travel, travelers in the United States are focused on pursuing their personal passions through the lens of travel.

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Motel 6 Parent Company and Expedia Agree on Loyalty Program Enrollment Deal

As more large hotel chains have invested their time, money and energy in launching their own direct-booking campaigns, online travel agency sites such as Expedia have become increasingly eager to form better deals and relationships with hoteliers.

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AI, Risk and Traveller Centricity Were the Hot Topics of GBTA Conference 2017 Frankfurt in Partnership with VDR

The Global Business Travel Association (GBTA) the voice of the global business travel industry and German business travel buyer association VDR wrapped up yet another successful joint conference in Europe last month. Artificial intelligence (AI), duty of care and traveller centricity were among the hot topics discussed throughout the three-day industry gathering bringing together travel professionals and industry leaders for Europe's largest business travel event.

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Jumeirah Hotels to Start 2018 with Launch of a New Lifestyle Brand

The new year hasn't yet arrived, but it's already stacking up to be a consequential one for the hospitality industry, with a number of large hotel companies dedicating resources to the launch of new lifestyle brands and other initiatives.

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Debut for the eTravel Start-up Day at ITB Berlin

Meeting place for start-ups the eTravel Start-up Day offers newly formed companies a platform to present their innovative business models

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Best Western Hotels & Resorts Offers Holiday Bonus To Rewards Members

Best Western Hotels & Resorts' award-winning loyalty program Best Western Rewards (BWR) is giving its rewards members a special gift this holiday season. Now through January 31, 2018, BWR members will receive a $10 Best Western Travel Card for every stay at any of Best Western's 4,200 hotels around the globe. Additionally, BWR members remain eligible to earn a free night's stay at any Best Western-branded property in North America for just 10,000 points.

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How This Luxury Wine Country Resort Overcame Staff Miscommunication

Renowned Wine Country getaway, Carneros Resort and Spa, has selected ALICE's concierge software, ALICE Concierge, and its guest text messaging technology, ALICE Guest, to improve front of house operations and elevate the guest experience. This implementation of ALICE leverages the company's integrations with both HotSOS and Springer Miller. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Priceline and Expedia continue to grow but at what cost?

Both Priceline and Expedia continued to post some impressive growth numbers in their Q3 results, with double digit rises in gross bookings but these increases appear to come at an ever-increasing cost and concern is rising among investors. EyeforTravel's new reports into both Expedia and Priceline finds that investors are right to be concerned as this is a potential weakness for both companies that empowers potential rivals in the form of the main digital advertising giants Facebook and Google.

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The Netherlands' first fully-electric hotel now taking reservations with SiteMinder

The Netherlands' first fully-electric hotel has begun accepting reservations ahead of its opening in April 2018. Powered entirely by wind energy, Conscious Hotel Westerpark will become the fourth property of sustainable hotel chain Conscious Hotels, which for the past year has employed the global hotel industry's leading cloud platform, SiteMinder, to market and sell its rooms online.

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HFTP and Forrester Group Administer Hospitality Survey to Shape the Industry's Future

Focused on continually improving ways to communicate and engage with its members and stakeholders, international nonprofit Hospitality Financial and Technology Professionals (HFTP) and Forrester Research have just released an extensive global research project that will provide guidance on the state of the industry; provide existing industry stakeholders with additional resources, and enrich the association's understanding of financial and technology trends that will shape the industry's future. HFTP is seeking participation from professionals working in and around the hospitality finance and technology sector, with the survey taking approximately 10 minutes for respondents to complete the survey.

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Booking.com Expands Global Access to the Booking Assistant

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the expansion of the pilot version of its new service and support chatbot, the Booking Assistant, now widely available to English-language bookings worldwide. As the latest evolution of Booking.com's messaging platform, the Booking Assistant merges proprietary Artificial Intelligence technology with Booking.com's already-robust customer service support.

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Choice Privileges Loyalty Program Adds More 'Wow' to the Winter Holidays

Choice Privileges, the award-winning loyalty program from Choice Hotels, is celebrating the holidays by giving its loyal members chances to win prizes totaling more than 10 million Choice Privileges points. The popular loyalty program has debuted the Choice Privileges Tap the App sweepstakes, offering members who use the new Choice Hotels mobile app weekly chances to win more than 10 million points in prizes.

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Can Marriott Keep Starwood's Culture of Cool, and Its Customers? | nytimes.com

Consider the conundrum of the modern hotel-room shopper. Oh, O.K., consider my conundrum. There are trips where I'd like to feel younger than I am, which means staying in a hotel that is cooler than I am. There are trips when I just want to be close to the airport because of a 6 a.m. departure. And then there are trips that require accommodation for a toddler, a tween and two parents who would appreciate an interior door or three to separate everyone.

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China is Expedia's Achilles heel

With a projected compound annual growth rate in outbound journeys of 8% to 2020 and an even faster growing domestic market, Expedia needs to get a slice of the Chinese market but since its sale of eLong, the competition has only got stronger and it may be too late to make inroads according to EyeforTravel's new report into the company.

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HEBS Digital Wins Record-Breaking 21 HSMAI Adrian Awards, Including 10 Gold

HEBS Digital, a leading authority in hotel digital technology and marketing innovation, has been honored with a record-breaking 21 Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards for 2017. These awards mark a new record for HEBS Digital, beating their previous record of 17 awards.

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YOTEL Installs dormakaba Electronic Locks at Boston Hotel

dormakaba, one of the top three companies in the global market for access and security solutions, announced YOTEL Boston installed its BLE-ready Saflok Quantum RFID electronic locks.

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The Best Hotel Rewards Programs | forbes.com

New rankings from The Points Guy, a popular website dedicated to airline and hotel loyalty points, suggest that Starwood hotels may have the best rewards program for frequent travelers. The study comes on the heels of similar rankings from J.D. Power that suggest that Marriott Rewards may have the most satisfying loyalty program for mainstream travelers (Starwood was ranked #5 in that case).

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The Top 5 most Instagrammed hotels in the world

These days, everyone is a budding photographer or a designer. Instagram has given people an eye for design that they didn't know existing, and whether it is your hotel room, your lunch or a cute dog in the park, each moment is made to be recorded, filters and all. Hotels are particularly wise to the power of Instagram to present a certain image of their property to the world, and users of the app are more than happy to gloat about their latest luxury hotel stay, all of which is good news for the hotelier and their brand. We take a look at the Top 5 most snapped hotels on Instagram.

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Guest relationship building is a key differentiator for our hotel: An Interview with the GM of Hotel Chicago West Loop

In an interview, Imran shares his insights about how the decision to implement StayNTouch's Rover Mobile PMS technology has raised the bar for service and helped Hotel Chicago West Loop stay ahead of the competition.

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Hilton Announces Connected Room,' The First Mobile-Centric Hotel Room, To Begin Rollout in 2018

Hilton (NYSE:HLT) today unveiled Connected Room, a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central point their mobile device. Currently in beta testing, Connected Room is live in one hotel, will deploy in coming weeks in several more, and will begin to scale rapidly to hotels across the United States in 2018.

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Criton Apps wins prestigious HOSPACE2017 Best Entrepreneur' competition for suppliers to the hospitality industry

The prestigious annual 'HOSPACE2017 Best Entrepreneur' competition for suppliers to the hospitality industry has been won by Julie Grieve, Founder and Chief Executive of Criton Apps.

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HSMAI Will Honor Milestone with One Gold & Two Silver Adrian Awards for Digital Marketing

Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone with one Gold Adrian Award for the exceptional website developed for Grand Velas Los Cabos. In addition, Milestone received two Silver Adrian Awards. One Silver is for the development of Old Edwards Inn new website. The other for the mapping and location marketing efforts put forth for Ayres Hotels. The Adrian Awards are the largest and most prestigious global travel marketing competition.

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Beach Destinations Drive Hospitality Growth in Latin America

A number of world famous beach destinations are driving the project pipeline in Latin America, according to information from the TOPHOTELCONSTRUCTION database.

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Expedia and G6 Hospitality Form Strategic Technology and Marketing Partnership

Expedia, Inc., the world's largest online travel company, today officially announced a new Expedia Powered Technology partnership with G6 Hospitality, parent company of the lodging brands Motel 6 and Studio 6, that will provide the brands broad access to Expedia's technology, marketing and data insight solutions to help drive knowledge, efficiencies and support its continued growth.

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Rosewood Hotel Group Introduces New Global Business Lifestyle Hotel Brand: KHOS

Rosewood Hotel Group introduces a new hotel brand -- KHOS -- an innovative concept for business hotels with a distinct lifestyle orientation inspired by the energy, art, innovation, creativity, style and dynamism of modern-day Asia. KHOS aims to turn the traditional notion of a business hotel on its head -- designed specifically for the modern business traveller, for whom the conventional boundaries of work and play no longer exist, and who is no longer willing to sacrifice style, inspiration, socialising and wellness for the predictable functionality of a traditional business hotel.

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Milestone Boosts Website Conversions by 53% with Progressive Web Apps (PWA)

Milestone announced today the availability of its Progressive Web App (PWA) framework for consumer-oriented websites. Milestone successfully deployed a PWA framework to a client site the Grand Velas Riviera Maya resort in Playa del Carmen, Mexico. Using PWA technology, Milestone boosted the resort's black-Friday conversion rate 53% by leveraging the speed and notification benefits of PWA.

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Small Luxury Hotels Of The World And Trendwatching Release Luxury Travel Trends For 2018

Small Luxury Hotels of the World (SLH), in partnership with global trends analysts Trendwatching, has today launched a luxury trends report that looks ahead at what will be shaping the luxury boutique hotel experience in 2018. SLH has been an innovator in this field since it was established 27 years ago as 'the champion of small', and together with Trendwatching has identified five specific trends from its collection of over 500 independently minded hotels around the world. These are further supported in the report by innovations from companies both within, and beyond, the travel sector.

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The West Coast's Largest Digital Travel Summit is Back - Bigger Than Ever!

As technologies like AI, voice and blockchain are set to disrupt the travel industry - it also brings with it opportunities to innovate and leapfrog your competition.

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Best Western Hotels & Resorts Outlines Vision for the Future at 11th Asian Members' Meeting

Bangkok -- Best Western Hotels & Resorts is celebrating the successful conclusion of its 11thAsian Members' Meeting, which gathered delegates from all across Asia to Bangkok for two days of immersive meetings, discussions and networking opportunities.

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Why Boston's Best Hotel Decided to Give Its Staff an Upgrade

The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Conde Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Andaz Brand and (RED) Join Forces to Create Custom (ANDAZ)RED Cabanas

The Andaz brand today announced its latest collaboration with (RED) the AIDS organization founded by Bono and Bobby Shriver. The Andaz brand is expanding its (RED) collaboration by creating new (ANDAZ)RED Cabanas that are available today to book at five Andaz hotel locations in the U.S. and Latin America: Andaz West Hollywood, Andaz Mayakoba Resort Riviera Maya, Andaz Costa Rica Resort at Peninsula Papagayo, Andaz Scottsdale Resort & Spa and Andaz Maui at Wailea Resort. A portion of each booking will go directly to support (RED)'s fight to end AIDS. The Andaz brand is the only hotel brand to offer a collaboration of this kind.

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SKYE Hotel Suites Parramatta Partners with ASSA ABLOY Hospitality and Intelity to Implement Digital Key Functionality

SKYE Hotel Suites Parramatta, a five-star hotel and one of the newest property additions to Sydney, Australia, has partnered together with ASSA ABLOY Hospitality and Intelity to provide its guests with state-of-the-art digital key functionality. With the implementation of ASSA ABLOY Hospitality Mobile Access in 72 of its apartment-style suites, along with the use of Intelity's downloadable mobile app, the property can now allow guests to quickly and conveniently enter their room with a swipe of their mobile device.

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Marriott International Signs New Co-Brand Credit Card Agreements with JPMorgan Chase and American Express

Marriott International (NASDAQ: MAR) today announced it reached new agreements with JPMorgan Chase and American Express for its U.S.-issued, co-brand credit cards associated with its loyalty programs. These multi-year agreements will extend Marriott's relationship with both card issuers and cover the Marriott Rewards and Ritz-Carlton Rewards Visa credit cards from JPMorgan Chase, and the Starwood Preferred Guest (SPG) credit cards from American Express.

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Strength in Numbers: Westin Hotels & Resorts Takes TRX Suspension Training to Over 200 Hotels Around the World with New Global Partnership

Westin Hotels & Resorts together with TRX announce a global partnership, bringing the global leaders in functional training and fitness equipment to more than 200 WestinWORKOUT Fitness Studios around the globe. In addition to putting fitness at guests' fingertips with curated content in the new TRX App, both brands have created a custom pre-run workout, allowing Westin Run Concierges to enhance group runs and leverage TRX equipment including TRX Suspension Trainers and Functional Training Tools available in the hotels.

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DoubleTree by Hilton Celebrates National Cookie Day by Welcoming Back 12 Days of Cookies this Holiday Season

As cookie enthusiasts across the U.S. celebrate National Cookie Day today, DoubleTree by Hilton, one of Hilton's 14 distinct brands, is giving sweet tooths across America something else to look forward to the 12 Days of Cookies. For the second year, the brand is warming spirits with a welcoming invite to guests and non-guests: stop by any DoubleTree by Hilton hotel in the U.S. from December 13 through December 24 and enjoy a complimentary warm DoubleTree Cookie for yourself or save one for Santa.

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Fujita Kanko's Japan-Based Hotels Implement Multilingual AI Chatbot

Leading Japanese hotelier Fujita Kanko Inc. is implementing a multilingual chatbot that uses artificial intelligence (AI) to handle guest inquiries on the websites for some of its Japan-based properties that are attracting a growing number of international guests. Website visitors can use the chatbot in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean to receive 24/7 assistance. If the chatbot fails to answer any questions, human operators are available to provide assistance between 8:00 a.m. and 10:00 p.m. Japan time.

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AHLA President and CEO Katherine Lugar's Statement on Senate Passage of Tax Reform Legislation

\"We applaud Majority Leader McConnell, Finance Committee Chairman Hatch and all Senators who voted in support of this critical tax reform legislation that will benefit American families and businesses, create more jobs, and grow the economy,\" said AHLA president and CEO Katherine Lugar. \"This legislation is key for the industry's small businesses in particular. Three out of every five hotels are small businesses, and many jobs in local communities are dependent on a thriving hotel and tourism sector. Not only will small business owners benefit, but so will their employees and guests, strengthening the industry and the overall economy. We look forward to seeing tax reform signed into law that will have benefits far beyond our industry.\"

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New SiteMinder head in DACH: It's time Germany's hotels embrace the digitisation of travel

The new head of DACH (Germany, Austria and Switzerland) at SiteMinder, the global hotel industry's leading cloud platform, is urging Germany's hotels to begin embracing the digitisation of travel.

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New Industry White Paper The Business Case for Vanity Websites

Vizergy, the industry's leading digital marketing company with Mark Glickman, author of Marketing Paradise, have co-written a new hospitality-focused white paper - The Business Case for Vanity Websites

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9 Michelin Stars Shine Bright Across Ritz-Carlton Hotels in Asia-Pacific in 2018

The Ritz-Carlton Hotel Company, L.L.C. today announced that the 2018 Tokyo-Osaka Michelin Guide, the regional edition of the distinguished culinary reference, has awarded Azure 45 at The Ritz-Carlton, Tokyo a Michelin star for the third consecutive year, and newcomers to the list this year include La Baie at The Ritz-Carlton, Osaka and Tempura Mizuki at The Ritz-Carlton, Kyoto, receiving one brand-new Michelin star each.

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ISHC Welcomes Silver In Its 2017 Membership Class

The International Society of Hospitality Consultants (ISHC) welcomed Stacy Silver, President of Silver Hospitality Group, LLC, among twenty-four hospitality consultants qualified by their expertise and reputation in its 2017 membership class.

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Booking.com Doubles its Support for Startups and Changemakers in Sustainable Tourism in 2018

Building on its successful launch in 2017, today Booking.com, one of the world's largest e-commerce companies and digital technology leader, is announcing the 2018 Booking Booster Programme, a three-week accelerator in Amsterdam for social enterprise scale-ups in sustainable tourism. In addition to the 2 million in grants awarded through Booking Booster, the company is also announcing its plans to further expand its efforts to support organisations and individuals throughout the broader sustainable tourism industry with two new initiatives for a total of more than 4 million in support available in 2018.

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Chinese Travelers Are Young, Rich, And Connected | tourism-review.com

Italy is one of the most popular destinations among Chinese tourists. It is also the travel destination where Chinese citizens spend the most, with an average of 918 euros per head. This emerges from a research by Digital Retex with data from Istat-Confturismo collected from Chinese platform WeChat. With 900 million active users, of which 87% are aged between 18 and 35, WeChat is the most used platform in China to communicate. In 2016, 29% of foreign tourist expenditure in Italy was supported by Chinese travelers. Guests from the Asian country spent 3.7 million euros last year. The expenditure was particularly focused on the luxury sector. According to Istat-Confturismo, Chinese consumers accounted for 55% of global luxury sales last year.

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Cycas Hospitality brings new brand - South Point Suites - to London's Bermondsey Village

Cycas Hospitality has launched a brand-new apartment-hotel concept in the buzzy neighbourhood of Bermondsey in London Bridge. South Point Suites offers 101 studios and one-bedroom suites, all designed to offer the comforts of home for those staying in London for a long-term project, relocation or long holiday. The location is ten minutes walk from both London Bridge and Bermondsey stations, part of a flourishing neighbourhood with boutiques, restaurants, bars, parks, cinemas, barbers, cafes, art galleries and markets.

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Why hotels need startups more than ever | wamda.com

With upcoming mega events like Expo 2020, Dubai is set to double the number of its hotels. Hospitality Management Holdings, a dubai-based hotel management company, is looking to double its portfolio in the UAE and Saudi Arabia in the next five years, according to the GCC Hospitality Industry report conducted by Alpen Capital. Capital investments in the sector is set to grow to 5.4% each year, until 2026 according to the same report. While this number seem positive, it is considered a minimum prerequisite for Gulf economies to become sustainable and ensure resilience, away from oil.

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Hotel Innovators Educate Lawmakers on Capitol Hill, Urge Support for Stop Online Booking Scams Act

Innovation and e-commerce leaders from hotels across the country, led by the American Hotel & Lodging Association (AHLA), will convene on Capitol Hill today to educate lawmakers about innovation in the hotel and lodging industry and how to best protect consumers against online hotel booking scams.

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The Hotel Yearbook publishes first-ever edition dedicated to sustainability; partners with IUBH's Prof. Willy Legrand as Guest Editor in Chief

For the first time in its 12-year history, The Hotel Yearbook has launched a special edition focused entirely on sustainability in the hotel industry. Featuring editorial contributions submitted by some 30 internationally respected senior executives, consultants and academics, The Hotel Yearbook 2018 Sustainable Hospitality examines trends and challenges that the hotel industry faces as it explores and implements ways to operate more effectively as green enterprises. Spearheading the project as guest editor was Prof. Willy Legrand, a leading expert on corporate environmental management.

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November

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HEDNA Data Analytics Survey Generates Significant Industry Response, Results to be Presented at Austin Conference in January

After launching its Hotel Analytics Working Group Survey only six weeks ago, HEDNA (the Hotel Electronic Distribution Network Association) today announced a record-breaking first completion rate of over 1100 participants, who represent 45,000 hotels based on the submissions from international chains, hotel groups and independent hotels. The results of the comprehensive study will be presented at HEDNA's upcoming conference with plans to keep the survey open until Summer 2018.

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U.S. Travel Association President and CEO Roger Dow Says Addressing Falling Inbound Travel Needs to Become a National Priority

U.S. Travel Association President and CEO Roger Dow reacted to new government data showing a 3.9 percent overall decline in international inbound travel to the U.S. through June of this year:

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Marriott's Rewards Program Tops Hyatt in Customer Satisfaction According to Survey

Having a diverse portfolio of reward options withhotel loyalty rewards programs is a key driver of member satisfaction. According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study,SM overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.

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25th World Travel Monitor Forum in Pisa: Steady growth for Asian outbound travel in 2017

5 percent growth in Asian outbound trips More beach holidays and city trips Recovery in travel to Europe ITB Berlin exclusively publishes latest results from IPK's World Travel Monitor

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Marriott Hotels Converts Shower Door Into Shareable Canvas

Marriott Hotels is coming clean about its latest innovation quest helping guests capture their moments of inspiration, in the shower. Who hasn't come up with a brilliant idea while shampooing, and then forgets it by the time they are rinsing? After learning that over half of business travelers (51%) feel that their best ideas come while showering (source: 2017 Marriott International survey of 5,000 international travelers), Marriott Hotels is testing a one-of-a-kind technology that allows guests to scribe or sketch their brilliant ideas and send it to themselves before they get washed down the drain. The unique experience will be available to guests for two months at the newly redesigned Marriott Hotels Irvine, California.

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PolyU Study Urges Hotels to Engage the Facebook Generation

Hotels should make greater use of social media to evaluate their performance from the customer's perspective, according to Dr Bona Kim (Ph.D. graduate) and Dr Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher in a recently published study. Having analysed hundreds of online hotel reviews, the researchers identified the hotel features that customers find most satisfying and dissatisfying. Their results provide helpful suggestions for how hotel managers can make effective use of social media to monitor and respond to customers' positive and negative experiences.

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HFTP and Naseba Set New Standard in The Middle East with HITEC Dubai

Co-produced by Hospitality Financial and Technology Professionals (HFTP) and Naseba, more than 600 hospitality technology professionals came together for the inaugural HITEC Dubai. The event served as a regional, Middle Eastern counterpart to HFTP's 45-year-old Hospitality Industry Technology Exposition and Conference (HITEC) the world's largest and oldest hospitality technology exposition and conference brand. HITEC Dubai served as HFTP's third HITEC of the year, and took place from November 14-15, 2017 at the Conrad Dubai in Dubai, UAE.

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27 Per Cent Increase in Branded Residence Hotel Operators Highlights Substantial Growth in the Sector

The branded residences sector is one of the fastest growing in the real estate industry, attracting more hotel operators, developers, investors and buyers year-on-year. The highly-anticipated second edition of industry go-to report Branded Residences: An Overview, highlights trends in the market and new statistics on market growth, and explores the reasons for its continued success and why it is a popular investment choice.

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Criton Apps announces new tech partnership with Benbria's Loop platform.

Giving independent hotel operators the same digital capabilities as the big travel players, the first DIY app builder for the hospitality sector in the UK, Criton Apps, is integrating key guest engagement technologies onto one mobile app.

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Meet the Top 5-Star Hotel Brands in the Middle East

Forbes Middle East, a region-specific version of one of the most popular business publications in the entire world, recently named its list of the top 5-star hotel brands in The Middle East, a group of 20 that was determined based on the status of their hotels in the region.

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InterContinental Malta Implements Guestware to Personalize the Guest Experience

Guestware announced that InterContinental Malta in St. George's Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort. Click here for more information on how to streamline operations and personalize guest service with Guestware.

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Hotel Operations Technology Has Reduced Staff Communication Complications By Some 60-70%, Says Resort GM

Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam 2018

Hospitality Financial and Technology Professionals (HFTP) is currently accepting applications from startups to compete in the European version of Entrepreneur 20X (E20X) at its upcoming HITEC Amsterdam. Hospitality technology startups can apply via the event website past applicants and winners are welcome to reapply as long as they are still considered Series A or a startup. The E20X competition will be open to all HITEC Amsterdam registrants, and take place on 11 April 2018 at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands.

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HEBS Digital Wins Six Silver W3 Awards for Conversion-Focused Website Design and Technology, and Compelling Digital Creative

HEBS Digital, the industry-leading firm committed to helping hoteliers acquire, engage and retain hotel guests, is pleased to announce they have been awarded six Silver 2017 W3 Awards for revenue-generating website design, technology, banner ad creative design and marketing. Now in its twelfth annual year, the W3 Awards recognize creative excellence on the web, including websites, online advertising and marketing, mobile sites and apps, video, and social. HEBS Digital is honored to be included on the list of 2017 award winners.

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Local Measure Releases Wellness eBook for the Hotel Industry

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released \"The Business of Being Well,\" a new eBook that brings together the company's proprietary research on wellness with the observations of five of the hotel industry's best known CEOs and executives and describes how social media has created a powerful platform for wellness to drive hotel revenues and increased guest engagement.

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The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018

StayNTouch, the leading innovator in mobile PMS technology for hotels and resorts, has released its latest hotel business growth resource The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018.

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Future-oriented topics at the ITB Berlin Convention 2018

Revolutionary forms of transport, overtourism and digitalization in the tourism industry are the key topics of the Leading Travel Industry Think Tank Admission is free for exhibitors and visitors to ITB Berlin

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Why less choice is the new value in travel

Giving travellers more choice is often touted as the way to personalisation, customer loyalty and more sales. If only it were so simple, writes Tom Bacon

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How to Use Video Across the Traveler's Path to Purchase | sojern.comSojern's latest Path to Purchase report is out, and we've got the tools to help influence in-market travelers throughout their planning, booking, and beyond. Here, we look at how marketers can use video to stay top of mind and drive more bookings at every stage in the path to purchase.

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Black Friday Comes To The Tourism Sector | tourism-review.com

Airlines, hotel chains and travel agencies took advantage of November 24, the Black Friday, and the next days to offer great discounts. It is a long-standing tradition that has been imported from the United States to many European countries. It is usually celebrated on the last Friday of November, as a starting point for Christmas sales. The renowned Black Friday has strongly affected the European tourism sector. Many try to take advantage of the special discount day as a marketing tool to increase the volume of sales for Christmas holidays. Some of the businesses even connect it with the next Monday, also known as Cyber Monday, which is also a day of great internet offers.

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Centara Hotels & Resorts sets out 5 year vision and strategy for growth

Following Centara's recent announcement that it had strengthened its management team by welcoming back seasoned industry professional Markland Blaiklock, in a newly formed role of Deputy CEO, the group has now released its significant expansion plans for the next five years.

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TripAdvisor Tanking, More Visitors, Less Bookings - traveltrends.biz

How the mighty have fallen. TripAdvisor is now in deep trouble with its transition to a hotel search and booking site going backwards. Of major concern is that the steps taken by TripAdvisor's leadership to turn its hotel business around a fresh new look, streamlined hotel shopping experience and increased brand advertising have actually accelerated the decline. Rubbing more salt into the wound is the fact TripAdvisor has never been more popular as a review site (monthly visits exceed 455 million) and yet booking revenue is down.

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Benbria Announces Distribution Agreement with TaraSpan

Ottawa, Canada Benbria Corporation, a leader in the area of mobile and text-based customer engagement, today announced that it has signed a distribution agreement with TaraSpan, a leading India-based unified communication solutions provider, to offer Benbria's Loop guest engagement solution throughout the region.

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Japan's Hotel Okura Partners with Trinity Investments to Launch New Upscale Brand

Japan's Hotel Okura Co., Ltd. has come together with Trinity Investments, LLC, a Hawaii-based private real estate firm with much experience in the hospitality space, to create an exclusive joint venture called Nikko Style, an upscale select hotel brand that will soon be introduced throughout Japan.

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Marriott International Announces Partnership with Maple Leaf Sports and Entertainment in Canada

Marriott International, the country's leading lodging company, is proud to announce a multi-year partnership with Maple Leaf Sports and Entertainment (MLSE), making Marriott International the preferred hotel company for the Toronto Maple Leafs.

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Marcus Hotels & Resorts Spreads Holiday Cheer with 12 Days of Marcus Sweepstakes

Amidst decking the halls and spreading holiday cheer, Marcus Hotels & Resorts is launching its first \"12 Days of Marcus\" sweepstakes with a grand prize consisting of experiences at multiple hotels, resorts, restaurants and theatres in Illinois and Wisconsin. The \"12 Days of Marcus\" sweepstakes allows individuals to gain entries for completing tasks such as visiting company websites, purchasing gift cards and engaging on social media, among other activities. The sweepstakes will start on Friday November 24, 2017 and end on Sunday, December, 31, 2017 at 11:59 PM CT.

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Adria Hotel Forum 2018

Adria Hotel Forum is the leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by international and regional hotel industry experts. The sixth edition of Adria Hotel Forum (AHF) will be held on February 14th and 15th 2018. in Sheraton hotel in Zagreb on the following theme: OUR OWN RESPONSIBILITY

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Digital Marketing Plan & Budget Guide

One of the most important services we provide for hotels at Cendyn is preparing a yearly digital marketing plan and budget. The whole process includes a significant amount of data, analytics, and research. In this guide, we offer insight on the most important factors to consider when creating your annual plan.

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AGM Caps Off Year Of Growth For Mantra Group

The Annual General Meeting (AGM) for leading Australian-based hotel and resort operator, Mantra Group (ASX: MTR), was held today (22 November 2017) in Brisbane at the Group's Mantra on Queen hotel.

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Phocuswright Europe 2018: Think Global, Get Local

Phocuswright Europe 2018 is on a roll. On 15 17 May 2018, the global travel industry will once again meet in Amsterdam, Netherlands, to discuss the hottest trends impacting the global travel landscape in Europe and beyond.

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niu friends: NOVUM Hospitality and Viva con Agua commence extensive collaboration

For its young brand niu, NOVUM Hospitality is focussing on socio-cultural collaboration by teaming up with the non-profit Hamburg-based Association Viva con Agua de Sankt Pauli e.V. As part of its partnership with niu hotels, a select group of artists collaborating as part of Viva con Agua Arts and Millerntor Gallery have decorated the hotel walls in the artistic and urban \"good Swag\" style. Proceeds of the collaboration between Viva con Agua Arts GmbH, Millerntor Gallery will go to water and sanitation projects sponsored by the Water Initiative. Initially, the focus will be on the current Viva con Agua Project in Uganda. Lastly, the partnership also includes the sales of merchandise and drinks from Viva con Agua in the niu shops as well as all niu restaurants, bars and bistros. Future projects are already in the pipeline.

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Hyatt And Folio Fine Wine Partners Welcome Newest Sparkling Addition To Canvas Wine Label

Hyatt today announced the launch of Canvas Blanc de Blancs Spumante, a sparkling addition to the Canvas wine brand that was developed in collaboration with Folio Fine Wine Partners, a Napa Valley, Calif.-based wine company.

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Millennium Hotels and Resorts Pioneers the World's First Robot That Cooks Eggs

The M Social brand was created by our Chairman Mr Kwek LengBengwith the aim of inspiring the hospitality industry with his visionary thought for a space designed for the millennials & the millennial mindset.After the success of implementing AURA who is South East Asia's first Front-of-House Autonomous Service Delivery Robotin the hospitality industry last December 2016, Millennium Hotels and Resorts introduce the world's first Front-of-House Autonomous Service Chef Robot prototype, 'AUSCA'tothe hospitality industry, who prepares eggs for guests at M Social Singapore.

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HSMAI UAE Celebrates Most Extraordinary Minds in Hospitality in the Middle East

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, recognized nine industry innovators as \"Most Extraordinary Minds\" in Hospitality Sales, Marketing, and Revenue in the Middle East. Award recipients were honored on October 18, 2017 at the second HSMAI Middle East Conference, at Dusit Thani Dubai.

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Hotels get rid of closets, add other storage solutions | usatoday.com

The traditional hotel closet and dresser drawer are becoming obsolete. Instead, hotels are finding creative ways for guests to store their belongings. Many guest rooms are getting smaller, especially as hotels introduce new brands that appeal more to younger travelers who don't take trips with large luggage. Plus more travelers are spending time in lobbies or beyond the hotel boundaries vs. nesting in their rooms. Closet doors and dressers are disappearing, nooks are becoming more fashionable and the bed is serving a dual purpose with space underneath for bags.

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Associated Luxury Hotels International (ALHI) Opens First Global Sales Office in Germany

Associated Luxury Hotels International (ALHI), the world's leading independent Global Sales Organization serving the Meetings & Incentive marketplace, has opened its first Global Sales office in Germany. Located in the Frankfurt area, ALHI's new sales operation assists meeting professionals, incentive specialists, association executives and business executives in Germany, Switzerland and Austria who are interested in conducting meetings, conv entions and/or incentive programs at any of ALHI's member hotels or resorts. ALHI's distinguished portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. This is ALHI's second Global Sales office in Europe, following the opening of ALHI's Global Sales office in London in March 2017. ALHI's luxury portfolio includes more than 150 distinctive hotels and resorts in North America; 35 in Western Europe; 13 in Eastern Europe; 17 in the Bahamas, Bermuda and Caribbean region; 13 in the Middle East; 31 in Asia; 9 in Africa; and 4 in South America.In announcing the opening of the new office in Germany, ALHI's Chief Sales Officer Mark Sergot also announced that hospitality industry sales professional Becky Dimant has joined ALHI as Executive Director of Global Sales for Germany, Swit zerland and Austria. Based in ALHI's new sales office in the Frankfurt area, she assists meeting and incentive professionals in the three countries with coordinating programs at any of ALHI's member hotels or resorts, and with ALHI's \"Alliance\" partners, which includes 23 luxury cruise ships appropriate for meeting and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Prior to joining ALHI, Dimant served for 17 years as Director of Global Sales for Germany, Switzerland and Austria for Fairmont Raffles Hotels International (FRHI Hotels & Resorts), which is now part of AccorHotels. In that position she was responsible for account management for the meetings and incentive marketplace in Germany, Switzerland and Austria for FRHI's global portfolio of 120 luxury hotels across the Fairmont, Raffles & Swissotel brands. Her extensive experience also includes serving as Director of Sales, Germany for Canadian Pacifi c Hotels & Resorts for nine years. She may be reached at bdimant@alhi.com and in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091.\"With over 30 years of Global Sales service to the North American marketplace, plus our experience with our U.K. office which opened in the spring, we are very pleased to now expand our ALHI Global Sales services to Germany, Switzerland and Austria, in response to the many requests from planners and members,\" said Sergot. \"With the addition of Becky, meeting and incentive professionals in these three countries now have quick one-call access to ALHI's portfolio of more than 250 exceptional luxury hotels and resorts in 63 countries.\"Mark Gorgon, ALHI's Vice President, U.K. and Europe, added, \"Becky is a dynamic and dedicated sales executive who brings extensive experience in the luxury meetings and incentive sectors, as well as tremendous market knowledge, to this newly created position. She has a wonderfu l passion for serving her accounts, and terrific client relationships, and she looks forward to serving planners in the region with ALHI's Global Sales services.\" In addition to its member hotels and resorts, ALHI's portfolio features 10 Luxury Brand Collections to make it easy for planners to identify properties that will suit their programs' specific needs and unique desires. This includes the \"Convention Collection,\" featuring ALHI's 31 member hotels and resorts that offer more than 500 rooms, have over 50,000 square feet of meeting space, and have at least one 20,000-square-foot ballroom. Other ALHI Luxury Brand Collections include: \"Level 5 Collection,\" consisting of 63 member hotels and resorts that have earned the industry's highest recognitions; \"City Solutions,\" offering 100 city-center hotels; \"Golf Collection,\" featuring 72 resorts with championship golf; \"Beach & Island Collection,\" with 53 member options; \"Elite Retrea ts,\" consisting of 56 exclusive hotels and resorts with fewer than 200 rooms; \"Mountain Collection,\" with 26 choices providing inspiring mountain views; \"Bahamas, Bermuda & Caribbean Collection,\" offering 17 luxury-level tropical options; \"Ocean Line Collection,\" with the 23 ultra-luxurious \"floating resorts\"; and \"DMC Solutions,\" providing local expertise in more than 100 destinations worldwide. For more information about ALHI and/or its member hotels and resorts, or Alliance partners, contact your nearest of the 22 ALHI Global Sales offices in the United States, Canada, London and now Frankfurt. In Germany, Austria or Switzerland, contact Becky Dimant in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091 or bdimant@alhi.com , and visit alhi.com . In the U.K., contact Mark Gorgon or Peter Groom at +44 (0) 207-379-6793, email mgorgon@alhi.com or pgroom@alhi.com, and visit alhi.com .

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Global Hotel Groups Support HFTP's Hospitality Certification Programs

Hospitality Financial and Technology Professionals (HFTP) offers two certification programs that are globally recognized for setting industry standards for hospitality finance and technology professionals: Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP). These certification programs have been named a requirement for information technology and accounting employees at Rosewood Hotel Group, Two Roads Hospitality and Accorhotels Group which operate Fairmont branded hotels.

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ALICE's Guest Messaging Recognized As Most Innovative Hotel Technology at HX 2017

A panel of industry experts awarded ALICE the top honor at the third annual HX TECHPitch - a tech innovation competition held during HX: The Hotel Experience - here in New York City last week, November 12-13.

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Mandarin Oriental, Las Vegas Announces Technical Ambassador Appointment: Pepper', The Humanoid Robot

Mandarin Oriental, Las Vegas is excited to announce the appointment of Pepper*, the humanoid robot, as hotel Technical Ambassador. The newest team member will primarily be based in the Sky Lobby located on the 23rd floor, greeting guests, and complementing hotel services through engaging and playful entertainment.

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Travel seeks ways to adopt blockchain | travelweekly.comBlockchain might well be a revolutionary technology that could shape the future of travel -- especially payment settlement and fraud prevention -- but it is also \"the most overhyped technology right now,\" according to Norm Rose, senior technology and corporate market analyst at Phocuswright.

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Guestline to offer hoteliers GDPR roadmap

Following its expansion into Ireland earlier this year, the leading hospitality software business Guestline is continuing its investment in the Irish market as it joins other industry representatives at the Munster 2017 GDPR Conference. Taking place at The Brehon Hotel in Killarney on 27 November 2017, the event is packed with advice and best practise ahead of major changes impacting the hospitality sector next year.

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HFTP Builds Educational Campaign Ahead of GDPR Compliance Requirements

With just over six months until the new EU General Data Protection Regulations (GDPR) are in effect, Hospitality Financial and Technology Professionals (HFTP) is ramping up its education campaign to prepare the hospitality industry for compliance. The association initiated this drive last spring with the formation of the HFTP Hospitality Data Protection Officer (DPO) Task Force, a team of 23 experts developing compliance guidelines and resources specific to hospitality, including defining the role of the hospitality DPO. As part of its initiative, HFTP has created an education program to build awareness and educate hospitality companies on the steps needed to take leading up to the May 25, 2018 compliance deadline. Available free to the industry are a variety of resources, including a webinar on Monday, November 20, \"Hospitality Faces GDPR How HFTP Can Help.\"

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Dev Patel Is Mandarin Oriental Hotel Group's Latest Celebrity Fan To Join The Brand's Global Campaign

Dev Patel, the award-winning British actor, is the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\".

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Conrad Hotels & Resorts and Intel Capital Technology Team Up in Search of the Next Breakthroughs for the Luxury Traveler

Conrad Hotels & Resorts, part of Hilton's (NYSE: HLT) luxury portfolio, has always delivered an inspired stay to guests using innovative technology and service. Since its inception, the Conrad brand has catered to the global guest with groundbreaking offerings such as Conrad Concierge the first service-enabled technology to be a part of hotel management systems across a brand's portfolio. In its commitment to deliver tech-forward solutions that enhance the guest experience, Conrad is hosting an Intel Capital Technology Day at its Innovation Gallery in McLean,where six startups will pitch the Conrad leadership team on products that offer frictionless, personalized, data-driven and culturally immersive experiences for the Conrad guest.

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Four Seasons Hotels and Resorts Announce 2019 Private Jet Itineraries Featuring a New Latin Escape

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today unveils three unique Private Jet itineraries set to take flight in 2019. Newly added is Latin Escape, a 16-day adventure for those looking to explore the most exciting natural and cultural offerings of Central and South America. Just over two weeks in duration, this new journey is shorter than the 24-day around-the-world journeys, and takes travellers to Miami, Costa Rica, Buenos Aires, Bogot and even includes an escape to the Galpagos Islands, all in the care of Four Seasons.

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Intelity Adds Mobile F&B Delivery App to ICE Platform

Orlando, Fla. -- Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select drink or food items and specify their location (poolside cabana, beach chair, etc.) using manual entry, NFC Tag or a QR code. The order is then fulfilled by the kitchen or bar and delivered to the guest by an expeditor.

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Health-oriented and medical tourism: Germany leading globally

Germany largest source market and leading destination Outside of Europe, USA most popular destination for health vacations and medical tourism \"Reducing stress\" main motive ITB Berlin and IPK International analyze travel behavior of health-oriented and medical tourist

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SGS HOSPITALITY EXPERIENCE (HX) HELPS MAXIMIZE THE HOTEL GUEST EXPERIENCE

Hospitality Experience (HX) is a comprehensive property audit solution that aims to maximize the guest experience within the hotel industry.

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HFTP Announces Global Industry Research Project by Forrester Group

The leaders of Hospitality Financial and Technology Professionals (HFTP) used its inaugural HITEC Dubai to announce an extensive global research project today that will provide guidance on the state of the industry; provide existing industry stakeholders with additional resources, and enrich the association's understanding of financial and technology trends that will shape the industry's future.

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Off Duty: W Hotels Launches Closet Inspired by Supermodel and Actress, Joan Smalls

W has a brand-new look, bringing supermodel-level style to W guests and fashion fans on-the-go. W Hotels today announced the debut of the exclusive \"Off Duty\" Closet, the latest project inspired by the iconic lifestyle brand's Global Fashion Innovator, Joan Smalls. W Hotels and Creative Director, Sarah Easley, will debut 25 items inspired by Smalls' own jet setting style. The Closet is available globally as of today only through W Hotels The Store. Smalls has been putting her passion to work with W since March 2017, developing insider guides and shaping the brand's global fashion platform with an expert eye. Curated by Easley to reflect Smalls' personal style, the \"Off Duty\" Closet includes pieces from seven top designers who have created signature items for the Closet's limited release. In light of the recent disaster in Puerto Rico and in honor of Smalls' passion for her heritage, Smalls will dedicate all of her royalties from the \"Off Duty\" Closet to Unidos For Puerto Rico, a generous donation that will be matched by W Hotels in support of ongoing relief efforts.

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Marriott unveils IoT hotel room of the future

As technology continues to evolve and play an increasingly active role in our daily lives, Marriott International has teamed with two leading companies Samsung and Legrand to launch the hospitality industry's Internet of Things (IoT) hotel room to inspire the ultimate hotel experience of the future.

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IHG Rewards Club First Hotel Loyalty Program to Reward Members With Points for Dining out and Ordering Takeout

IHG(InterContinental Hotels Group) is working with the nation's leading online and mobile food-ordering company Grubhub, and the world's leading provider of online restaurant reservations, OpenTable, to offer members a unique takeout and dining out point earning benefit for using either service via IHG channels. These innovative collaborations make IHG Rewards Club, the loyalty program for IHG, the first hotel loyalty program to offer members consistent point earning benefits for ordering delivery to the hotel or dining on or off property.The Grubhub integration will be offered across markets where Grubhub is available in more than 1,000 hotels in the U.S. for guests staying at the Holiday Inn Express, Staybridge Suites and Candlewood Suites brands.The OpenTable integration is global; starting now IHG Rewards Club members can access OpenTable via IHG channels and book reservations at any OpenTable restaurant in the U.S., including those at select IHG hotels, with the restaurant options expanding to the U.K. and Australia by the end of the 2017. Members will earn 500 IHG Rewards Club points for their first completed OpenTable reservation via IHG channels. With each subsequent completed reservation via IHG channels, they will earn 300 points for dining at a restaurant at an IHG hotel or 150 points for any other restaurant reservation. This is in addition to the existing benefit for IHG Rewards Club members to earn ten points for every dollar spent at restaurants at IHG hotels (excluding Kimpton) and billed to their folio. Members will earn 500 IHG Rewards Club points the first time they order via IHG channels with Grubhub and 250 IHG Rewards Club points for each subsequent Grubhub transaction via IHG channels.To earn points for using OpenTable or Grubhub, members must order or book through IHG channels, including the IHG App, IHG website and IHG Connect, the on-property Wi-Fi experience at IHG properties.

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How the Middle East is drawing in Chinese visitors - JLL Real Views

Whether they're after windswept deserts, archaeological treasures or luxurious beach resorts, China's growing middle class is increasingly considering the Middle East as their next holiday destination.

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Sustainability now more important for luxury travellers | ttgmedia.com

Sustainability is becoming a bigger issue for luxury travellers of all ages with the majority saying they consider it to be important when choosing a resort to book.

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Sheraton Hotels & Resorts Introduces New Bath And Body Collection, Byredo's Le Grand Bain

Sheraton Hotels & Resorts elevates its guest experience with the introduction of its new and exclusive bath amenities line, le grand bain. Created by renowned beauty maverick, Ben Gorham of Byredo, le grand bain unisex bath and body line is available now exclusively at Sheraton U.S. and Canada properties.

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RateGain brings real-time, big data Intelligence to Airline pricing

RateGain announces the launch of AirGain, a real-time airline pricing intelligence solution that collects and analyzes airline fares for diverse categories and attributes across multiple distribution channels. With AirGain, an airline aims to solve such critical business challenges as inaccurate/delayed pricing, understanding ancillaries pricing, and tackling the airline rate parity issues.

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Sokha Siem Reap Appointed an Official Venue for Cambodia Travel Mart

Siem Reap Province, 15 November 2017 Sokha Siem Reap Resort & Convention Center, the 5th portfolio hotel under Sokha Hotels & Resorts - a Cambodia Leading Hospitality Group, will be hosting the 1st edition of Cambodia Travel Mart (CTM) during 17-19 November 2017.

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Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto.

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Angie Hospitality Selected to Present Voice-Assistant's Hotel Guest Wi-Fi Innovation at WBA Wireless Global Congress

Angie Hospitality, creator of the world's first voice-based guest room assistant and in-room Wi-Fi access solution developed specifically for hotels, has been selected by WBA (Wireless Broadband Alliance) to present at this year's Wireless Global Congress in New York City. During the four-day event, which is scheduled to take place November 13-16 at The Roosevelt Hotel, Angie Hospitality's CEO, Ted Helvey, will present Angie's comprehensive suite of capabilities at two invitation-only sessions, with a focus on its secure PAN (Personal Area Network) guest Wi-Fi functionality.

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Millennials Abroad results of the 2017 BBC Affluent Millennials travel survey

The BBC has announced the results of its 2017 Affluent Millennial survey at the World Travel Market. The survey, which follows the award-winning study conducted by BBC Global News Ltd in 2016 into millennials' relationship with brands, asked 2000 young people aged 16 24 how they travel, why they travel and where they stay on the way.

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Starwood Preferred Guest (spg) One Of Marriott International's Loyalty Programs Further Elevates The Member Experience In Asia Pacific Through Mobile Check-in

Following the successful rollout of SPG Mobile Check-In in the U.S., Starwood Preferred Guest (SPG), an award-winning loyalty program that is part of Marriott International, Inc. (NASDAQ: MAR), is bringing the mobile check-in experience to members across Asia Pacific in over 300 hotels. Globally, more hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.

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Hilton Launches Incubator to Fast-Track Guest Innovations

Hilton (NYSE: HLT) today announced the opening of its Innovation Gallery, a first-of-its-kind incubator and experiential showcase for cutting-edge product developments that will shape the future of Hilton hospitality. Open to invited guests including Hilton Team Members, hotel owners and technology partners, the 4,300-square-foot gallery brings together all elements of Hilton's innovation process. It is a physical space where conversations between thought leaders, design experts and hospitality professionals deliver new products and solutions for Hilton's guests. Located next to Hilton's global headquarters at Hilton McLean Tysons Corner, and designed by the LAB at Rockwell Group, the award-winning architecture firm's in-house design innovation studio, the gallery showcases a variety of technologies, design elements and dining concepts, ranging from noise-cancellation and sleep-inducing devices for guestrooms to more functional and sustainable materials. The products on display have been recently launched or are under testing, with many developed through Hilton's partnerships with companies in various industries, including IBM, LG, Amazon and Tesla. \"Innovation has been in Hilton's DNA since entrepreneur Conrad Hilton purchased his first hotel and pioneered the industry nearly a century ago,\" said Jon Witter, Hilton's Chief Customer Officer. \"Today, we honor our legacy of innovation with the opening of the Hilton Innovation Gallery a space for us to incubate, test, scale and showcase the products and processes we're creating to enhance our guests' experiences and redefine the future of hospitality.\" The Innovation Gallery Experience Hilton has created an immersive experience in the gallery, which mirrors the guest's experience of a hotel by embedding custom architecture, experiential technologies and cutting-edge materials throughout. Upon entering the space, visitors will make their way through five experiences including: Product Showcase: A space for visitors to interact with physical and virtual products that Hilton is exploring for use in hotels. Examples of current installations include Nightingale, a noise-masking product; Somabar, a personal mixology solution; Meural, a customizable digital art display; and Pilot, a real-time translation solution. Food & Beverage Concept Studio: This show kitchen offers an opportunity to experience and showcase the latest restaurant concepts developed by Hilton's Food and Beverage team, along with technology to film and webcast. Virtual Reality (VR) Stage: A dedicated space for visitors to use virtual reality headsets to experience new Hilton concepts. At launch, visitors will be able to view model rooms from two of Hilton's newest brands, Tru by Hilton and Canopy by Hilton. Darkroom: A progressive model guestroom dedicated to showing cutting-edge material technologies that have the potential to yield better quality, sustainability, design interest and operational returns. Innovation Theater: The nucleus of the gallery serves as a gathering space to brainstorm, collaborate and intersect around innovative ideas. The design highlights the functionality and social aspects of a modern gathering space while leveraging immersive high-end presentation technology solutions for sound and lighting. Hilton designed the Innovation Gallery to showcase its culture of creativity and continuous drive to employ meaningful innovations that ease and enhance every aspect of the guest experience, from smartphone capabilities such as Digital Key to rooms enabling integrated entertainment. The space also showcases the company's focus on creating new hotel brands that match travelers' specific needs, such as Tru by Hilton for young-of-heart travelers seeking an energetic but relaxing environment and Canopy by Hilton, a modern boutique lifestyle brand.

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The trivago Awards 2018: This Year's Top-Rated Hotels

The moment we've all been waiting for has finally arrived. The trivago Awards 2018 results are in after reviewing the data and tallying the scores, it's time to reveal the best-rated hotels around the world.

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Loews Hotels Plays Contrarian, Invests in Asset-Heavy Strategy

The hotel landscape is facing increased levels of consolidation that are leading to hyper competition as well as the embracing of new business models, as many companies work to find ways to separate themselves from their peers.

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Need a towel? Just text for one at the Four Seasons | usatoday.com

Luxury hospitality company Four Seasons Hotels and Resorts wants to chat with its guests via their smartphones. The Toronto-based chain has introduced the Four Seasons Chat, which lets guests send and receive instant messages with hotel employees before, during and even after their stay. Guests can send the messages through the Four Seasons mobile app, Facebook Messenger, WeChat, or SMS.

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Choice Privileges Rated Top Hotel Loyalty Program In USA Today's 10Best Readers' Choice Awards

Another big win for the Choice Privileges loyalty program from Choice Hotels. For the second straight year, USA Today's 10Best Readers' Choice Awards has named Choice Privileges the \"Best Hotel Loyalty Program.\" A panel of USA Today travel experts and 10Best editors developed the list of nominees. Readers voted to determine the rankings.

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Digital Trends Embraced By Hoteliers | tourism-review.com

Hotel managers need to follow the modern technology trends to be successful on the market. In contrast, smaller businesses not capable of keeping track, can be in danger of becoming outsiders in the sector. Most important digital trends can be seen in the field of sustainable tourism. Authenticity and individuality are also growing in importance together with effective and active communication.

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Hotels upgrade bathrooms for more demanding guests | wbir.com

Bathrooms have become as important to travelers as bedrooms, and hotels are taking the plunge into more creative guestroom lavatories. Marriott International, the world's largest hotel company, upgraded its bathrooms for its signature brand Marriott Hotels. The new design has an open shower with floor-to-ceiling glass to make it feel larger and more luxurious.

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Crave In-room Tablets Set New Standard for Hotel TV Control

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced a breakthrough in hotel TV controls with the combination of a stunning new software interface and built in infrared in its bespoke tablets, allowing guests to browse and select channels on any brand of hotel TV in a slick and informative manner.

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Meli Hotels International Announces Nine-month 2017 Results

The business model based on managed hotels has seen an increase in EBITDA of 9.2%, thanks to an increase in fee revenues. The situation in Catalonia, the Venezuelan Bolivar exchange rate, the hurricane in Puerto Rico and the closure of several airlines in Europe had a negative impact on performance.

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AccorHotels drops booking service for independent hoteliers | reuters.com

AccorHotels, Europe's largest hotel group, said on Thursday it would pull the plug on an online service that enables independent hotels to offer rooms on its booking website because the scheme had failed to meet expectations.

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Booking.com continues to branch out | travelweekly.com

Priceline Group has been \"experimenting\" with a flight search on Booking.com, a website primarily focused on selling hotels. The flight search is powered by Kayak, a Priceline Group company. \"We're going to continue to experiment with that,\" Priceline Group CEO Glenn Fogel told Douglas Quinby, Phocuswright's senior vice president of research, on stage Wednesday during the Phocuswright Conference.

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Online travel sites getting squeezed by Airbnb, hotel chains | reuters.com

Online travel booking sites Priceline Group and TripAdvisor took a beating from investors on Tuesday, highlighting how the companies' once industry-disrupting model is under growing pressure from other competitors.

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Living the Dream: Dream Hotels creates new hip brand | usatoday.com

Jay Stein, CEO of Dream Hotel Group, says his company was instrumental in starting the rooftop bar craze. We were the first to do a velvet rope, to have a line around the block, he says, while sitting at the Arizona Biltmore during the annual Lodging Conference. The Dream Midtown and Dream Downtown properties in New York City routinely have people queuing up for access to elevators that will take them to a trendy bar with nearly 360-degree views of Manhattan.

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Tripadvisor Starts Placing Symbols Next To Hotels Identified As Locations Of Sexual Assault | independent.co.uk

Responding to what one travel expert categorised as a wakeup call, TripAdvisor has begun placing symbols next to hotels and resorts that have been identified as locations of sexual assault and other major concerns. Based on news reports as well as comments from the TripAdvisor community, the warnings are designed to identify health, safety and discrimination issues in all of the website's travel categories, said a company spokesman, Kevin Carter.

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Impulsify Launches ShopPoP Self-Pay Retail Kiosk

launched game-changing technology for the increasingly popular grab-n-go lobby retail outlets commonly referred to as pantries, gift shops, or markets. ShopPoP is the first of its kind Self-Pay Kiosk specifically designed and certified for unattended retail purchases at lobby retail outlets. The kiosk allows guests to \"Scan Below. Pay and Go!\" when purchasing snack or beverage items to improve retail sales and overall guest experience a process that currently requires standing in the check-in line to purchase items at the front desk.

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MODIO Addresses Leading Guestroom Complaint

K.R. Moeller Associates Ltd. (KRM), a global developer and manufacturer of sound masking technology, today announced the launch of MODIO, a sound masking device specifically designed for hotel guest rooms. MODIO provides a solution to one of the most common hotel guest complaints: noise.

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Puzzle Partner and HEDNA Join Forces to Deliver Quality Content for the Hotel Industry

Leading travel and hospitality technology marketing agency Puzzle Partner, today announced their latest alliance with HEDNA, a global forum dedicated to the advancement of hospitality distribution anchored by a fundamental belief in strategic collaboration and knowledge sharing. HEDNA is making bold moves to lead the category and is looking to Puzzle Partner to support their initiatives and help take the association's industry impact to the next level.

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dormakaba Delivers Smart Design Access' at HX With Pixel and Ambiance Solutions

dormakaba, one of the top three companies in the global market for access and security solutions, will arrive at the HX hospitality expo at the Jacob Javits Convention Center in New York with a total-property access solution that includes mobile access electronic door locks and new software for hotels. dormakaba manufactures the Saflok and Ilco electronic door locks and provides installation and service for its systems.

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Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.

Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel Aviv.

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The Phocuswright Conference Announces the Next Generation of Groundbreaking Travel Innovators

Travel industry research authority Phocuswright announced the winners of Summit and Launch, held Nov. 7 and 8, during The Phocuswright Conference currently underway in Hollywood, Fla. During Summit, 24 innovative startup and emerging companies and the winners of Battleground: The Americas, APAC and EMEA demonstrated groundbreaking applications and solutions set to change the travel industry. Launch featured nine established companies unveiling their travel innovations. \"We created the Phocuswright Innovation Platform to identify and recognize the entrepreneurs and ideas who are shaping the future of the travel industry,\" said Michael Coletta, Phocuswright's manager, research and innovation. \"We are proud to have once again brought to the stage a world-class group of startups and established companies who are leveraging the latest technology to create breakthrough value across all travel industry segments.\" Winners were determined by the Summit Dragons, a panel comprised of travel and technology experts. Winners represent the top innovation in two categories: Startup and Emerging. Additional awards include the Brand USA Award for Travel Marketing Innovation, the General Catalyst Award for Travel Innovation which comes with a $100,000 convertible note, the OAG Award for AI Innovation, and People's Choice. AWARD FOR TRAVEL INNOVATION EMERGING CATEGORY Winner: UpLift Runner-Up: Mezi AWARD FOR TRAVEL INNOVATION STARTUP CATEGORY Winner: Redeam Runner-Up: conichi BRAND USA MARKETING INNOVATION AWARD Winner: Beach-Inspector.com THE GENERAL CATALYST AWARD FOR TRAVEL INNOVATION Winner: Redeam OAG AWARD FOR AI INNOVATION Winner: Mezi SUMMIT PEOPLE'S CHOICE AWARD FOR INNOVATION Winner: Redeam Runner-Up: TWIP and Wanup LAUNCH PEOPLE'S CHOICE AWARD FOR INNOVATION Winner: ixigo Runner-Up: Sift Science LEARN MORE ABOUT THE COMPANIES Free access to streaming and on-demand video of Phocuswright Conference sessions Summit and Launch demonstrations, and Center Stage presentations is available. On-demand content is available through March 31, 2018.

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EyeforTravel Digital Summit San Francisco 2018 Save the Date and Call for Papers

EyeforTravel are constantly researching the trends and technologies that are set to disrupt the travel industry.

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Game On. Crave Games Platform to Entertain Hotel Guests and Create New Revenue Streams

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced its latest innovation, the Crave Games Platform, whereby hotel guests can play a selection of high quality games on Crave in-room tablets for a modest fee, providing entertainment options for guests and additional revenue streams for hotels.

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Marriott International's Eclectic Aloft Hotels Announces Indie Music Newcomer At Finale Of The 2017 Project: Aloft Star Competition

Brooklyn-based indie-folk-rock duo The Bergamot has been announced as the winner of this year's Project: Aloft Star competition, the global initiative from Aloft Hotels that identifies the hottest emerging music talent from around the globe, offering them a chance to kick-start their careers and take center stage at the world's fastest-growing hotel brand.

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Carrier Enterprise Introduces Industry Leading Hotel HVAC Innovations at HX 2017

Carrier Enterprise (CE), the leading provider of temperature and energy control technologies for commercial, hospitality and residential properties, is set to exhibit the latest in HVAC technology to hoteliers at this year's HX: The Hotel Experience, taking place November 12-13, at the Jacob K. Javits Center in New York City. Among solutions to be showcased at CE booth #2855, will be the newly redesigned E-TAC II from Gree, as well as Founten's Intelligent Wireless HVAC Energy Management Solution and the PTAC Air Knight air purification system.

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Ritz Carlton Riyadh embroiled in scandal

Often cited as being one of the most luxurious and prestigious hotel brands in the world, a certain Middle Eastern property that is part of Ritz Carlton Hotels' portfolio has been making headlines for slightly more scandalous reasons in recent days. Saudi Arabia's Ritz Carlton Riyadh, a 5-star hotel in the capital city, is reportedly being used as a makeshift detention centre for some Saudi royals who were recently arrested after a corruption investigation was launched which saw at least 17 princes and leading government officials detained after an order was issued by King Salman bin Abdul Aziz to take those under suspicion into custody. It is reported that there are now more than 30 high profile officials being kept in the Ritz Carlton Riyadh, many of them relatives of Saudi Arabia's ruling class. The arrests were carried out by Abdul Aziz's son and heir, Mohammed bin Salman, who has made a name for himself in recent months by shaking up the deeply traditional status quo in the UAE state, and arresting blood relatives of royals and rulers could potentially spell trouble for him in the future.

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Maestro PMS at HX in New York: Full-Service & Multi-Property Independents get Powerful Mobile & App Based Profitability Tools

If you are an independent operator shopping for cloud or on-premise property management technology at HX in New York, your first stop should be Maestro PMS at booth #3146.

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Best Western Hotels & Resorts' Surestay Hotel Group Eclipses 33 Properties Worldwide One Year After Launch

Best Western Hotels & Resorts today announced that just one year since the launch of its new franchise model SureStay Hotel Group the brand has eclipsed 33 properties worldwide with a robust pipeline of 44 additional hotels. Since making its official debut in fall 2016, SureStay has differentiated itself from others in the market focusing on delivering high-quality and outstanding service. As a result, the brand has seen impressive fast-paced growth, emerging as a true leader in the economy segment.

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HSMAI celebrates 90 years, plans new education programs

Many associations aren’t lucky enough to celebrate 90 years of existence, but unlike other organizations, Hospitality Sales and Marketing Association International (HSMAI) is still going strong nine decades later.



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Sheraton Hotels & Resorts and Showtime Launch New Digital Content Series Beyond The Scenes

Today Sheraton Hotels & Resorts, part of Marriott International, Inc., announced the launch of a new content series \"Sheraton Hotels presents Beyond The Scenes with SHOWTIME,\" which gives viewers an exclusive and unique look behind the scenes of the SHOWTIME original series Shameless, Billions and Homeland. The content will include actors and actresses from the three hit shows. The nine-episode series launches today on Sheraton's YouTube Channel with additional videos rolling out in early 2018.

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Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017

Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, is set to present hoteliers with the latest in minibar innovation at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 12-13, at the Jacob K. Javits Convention Center in New York City, BDNY attendees visiting booth #364 will have the opportunity to take part in live demonstrations of Bartech's innovative standalone eTray, as well as the adaptive Neotray guestroom tabletop solution, and stylish eDrawer.

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Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More than 8,300 North America Hotels

Cloud5 Communications released data from a survey of more than 8,300 hotels in the North American market, concluding that Hotel Operators have forgotten, or overlooked, the profit-generating power of a major direct channelthe Contact Center.

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TrustYou's Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris

TrustYou, the world's largest guest feedback platform, announces today its latest partnership with Taj Hotels Palaces Resorts Safaris. With the majority of hotels based in India, this collaboration comes as a strategic win and a great success for TrustYou and its constant global expansion goals, especially in the APAC area. Taj Hotels is known for its unique collection of iconic hotels, authentic palaces, beach resorts and wildlife safaris lodges across India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal.

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Former Head of Mitel Americas Hospitality Sales joins Percipia Hospitality Solutions as new Global VP of Sales

Percipia, a globally recognized technology leader in the hospitality industry, has named Speleos Dravillas as its Vice President of Global Sales. Speleos, a veteran of the Unified Communications Solutions space, brings his expertise to Percipia as they continue their aggressive growth plans globally. Percipia offers custom solutions to improve both the guest experience and back-office Unified Communications needs.

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5-Star Lancaster Bangkok to Provide 5-Star Guest Service with Crave In-room Tablets

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced the new luxury Lancaster Bangkok Hotel has commissioned Crave T-Mini tablets in each room to provide 5-star guest services and room controls.

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Travel Tripper wins Silver W3 Award for Digital Marketing

The Academy of Interactive and Visual Arts recently named Travel Tripper a W3 Award silver winner as part of its annual competition that honors outstanding websites, web marketing, web video, mobile sites/apps and social content created by the best marketing agencies worldwide.

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Avvio announces world's first AI-powered booking engine

Leading hotel technology provider, Avvio has announced the launch of Allora, the worldas first booking engine powered by artificial intelligence (AI).

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Longer Stays, Happier Hours: The Residence Inn Mix Debuts Elevated Wine and Beer Program

Complimentary craft beers, local food trucks, and the perfect after-work atmosphere to mingle, without having to leave the hotel the Residence Inn Mix has truly changed the way longer stay travelers experience \"happy hour.\" This month, Residence Inn by Marriott is raising the bar for its popular evening social program with a new, elevated beer and wine program, featuring a carefully curated list of upscale beverage offerings.

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Senior Executives from Hilton, IBM and Mozio discuss Personalization in Travel

While the concept of personalization has been around forever, the advances in mobile, data science and technology now allows a far greater ability to be able to recognise where the customer is in the travel cycle, provide the right content at the right time while simplifying the process.

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Beekman Hotel in historic New York building is an urban treasure

It goes without saying that half of the hotel experience is down to the physical being of the hotel itself. The environment of the building an hotel is housed in what separates it from being a three star or a five star hotel, from being a big brand or a boutique hotel, or from being a beachside getaway or an urban oasis. While many new build hotels promise luxury in a contemporary and modern setting, sometimes it is hotels that are sited within existing historical structures that offer the most unique and unforgettable hotel experiences. And The Beekman in Lower Manhattan, which just passed the one year anniversary of its opening, is one such place.

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UNWTO expresses confidence on tourism in Madagascar

The Secretary-General of the World Tourism Organization (UNWTO), Taleb Rifai has visited Madagascar to express the Organization's full support to the tourism sector. Madagascar's tourism is facing a challenging situation following a plague outbreak which has prompted some countries to implement travel restrictions with Madagascar. Mr Rifai recalled the World Health Organization (WHO) advises no restriction on travel or trade on Madagascar.

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Rotana showcases 14 new hotels set to open by 2018 at the World Travel Market London

Well on course to meet its target of operating 100 hotels by 2020, Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, showcased its 14 properties set to open by the end of 2018 during its participation at the World Travel Market London 2017.

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Revamped Citymax Hotel Al Barsha To Be The First To Execute New Brand Identity Of Citymax Hotels

Citymax Hotels has announced the launch of its new brand identity that is being rolled out in phases across the group's portfolio of hotels. As part of the project, in addition to a new brand image, all operating hotels will be renovated to provide guests a more contemporary experience while leveraging the brand value of Citymax Hotels.

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Best Western Australasia Enters Economy Market, Launches SureStay in Australia & New Zealand

Best Western Australasia (BWA) today confirmed that SureStay, its new 'white label' economy hotel brand, is coming to Australia and New Zealand.Head of Commercial Steve Richards says fruitful discussions are under way with a number of hotels and anticipates the first property will go live in early 2018 with others to follow.Richards says Best Western sees the economy sector as a major network growth opportunity, especially across regional areas with a lot of competition but little brand differentiation.\"We estimate there are 2000 economy hotels across Australia and New Zealand and that 80% of them are unbranded independents,\" said Richards.\"These are the hoteliers who will benefit most by joining SureStay it's a new brand with great values that we think has enormous potential for increasing visibility, credibility and bookings for independent economy hotels.\"He said to carry the 'SureStay Hotel by Best Western' brand hotels must be rated minimum 3.5 stars on TripAdvisor, offer guests good quality facilities and service, a continental breakfast and free wi-fi.In return, Richards said SureStay branded hotels will have marketing support, access to Best Western's preferred travel agent and corporate agreements, scale, and global distribution through numerous channels including bestwestern.com and the Global Distribution Systems.\"We are also targeting the corporate market with SureStay, giving guests the opportunity to earn or redeem Best Western Rewards points, which is a real point of difference in the economy sector,\" Richards said.SureStay was launched last year has now has 33 properties in the United States, Sweden and Thailand with another 44 in the pipeline.There are three brand tiers - SureStay Hotel by Best Western, SureStay Plus Hotel by Best Western and SureStay Collection by Best Western.Richards says BWA has decided to keep things simple from a brand management perspective and only bring entry-level SureStay Hotel by Best Western to Australia and New Zealand.\"We wanted to avoid any kind of confusion with our core brands, Best Western and Best Western Plus, where uniformly higher standards of facilities and service are required.\"

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4 Mobile Marketing Tips for Hotel Owners

Many brands are making use of the rising use of mobile phones to help them with their marketing strategy. One industry, in particular, is the hotel industry. Mobile marketing is becoming increasingly important in the hospitality industry, and it is looking likely that this trend is set to continue in the coming years. The mobile has moved into place as a primary media resource, and hotel brands are finding this to be a very effective way to communicate their message to their customers.

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Best Western Crowns Winners of Inaugural Business Plan Contest for Thai Students

Best Western Hotels & Resorts is delighted to announce that Venti, the team from Bangkok's Thammasat University, has won the inaugural Best Western Rewards Social Media Business Contest 2017.

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Trump Is Pushing Travelers North to Canada, Marriott CEO Says | bloomberg.com

Divisive language and policies from President Donald Trump are helping push business travelers north of the border, the head of Marriott International Inc. said on Wednesday. Large groups of travelers, particularly for conferences, are changing reservations to friendlier cities such as Toronto over U.S. options with the view that bringing in an international group would be more hassle-free in Canada and maybe a little bit riskier in the U.S., Chief Executive Officer Arne Sorenson said in an interview in Toronto.

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HEBS Digital Launches A New Website for Loews Hotels

HEBS Digital announces the launch of the new website for Loews Hotels, resulting in a completely reinvented and revitalized multi-device digital presence. HEBS Digital worked with the Loews Hotel team to create a website that would be both focused on driving conversions and conveying the experience guests would have once at any of the twenty-four properties.

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Pegasus Solutions Unveils New Intelligent Booking Engine At World Travel Market 2017

Pegasus Solutions announces the public unveiling of its groundbreaking booking engine at WTM taking place November 6-8, 2017 in London, England. Now in use by customers around the globe, this latest Pegasus innovation is designed to provide hoteliers with increased control over their direct booking channel by delivering actionable intelligence and a holistic, 360-degree view of the customer decision journey. The new Pegasus booking engine improves hoteliers' profitability by combining data-driven intelligence with a modernized mobile responsive design to power an e-commerce experience that maximizes the conversion of online visits into paying guests.

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Hotel Okura and Trinity Investments Unveil Plans to Create NIKKO STYLE, a New Upscale Lifestyle Hotel Brand in Japan

Hotel Okura Co., Ltd. (\"Okura\"), a leading Japanese hospitality company, and Trinity Investments, LLC (\"Trinity\"), a Hawaii-based private real estate firm with an extensive background in hospitality, are pleased to announce an exclusive joint venture (the \"Joint Venture\") to create NIKKO STYLE, a fresh new upscale select service hotel brand that will be introduced throughout Japan.

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FCS Messenger V1.3 Release Maximises Hotel Staff Communication Efficiency and Security

FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, has unveiled FCS Messenger V1.3, the latest version of its advanced hotel staff mobile communication app. This innovative mobile solution ensures the instant and secure transmission of task details and updates across a hotel property and its various operational departments. Compatible with both iOS and Android devices, the latest version of FCS Messenger ensures that employees are able to effortlessly connect with each other via a push-to-talk walkie-talkie style platform that also offers the ability to seamlessly store and retrieve message information whenever needed.

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Industry Experts Join NAVIS Team to Expand Beyond Independent Resort Locations

To further fuel their continued success, NAVIS today announced the expansion of their executive sales team to serve more segments of the hotel industry. Amber Fox, Julie Chapman, Lou Wolfson and Ryan Gervais have joined NAVIS as Systems Consultants dedicated to helping hospitality operators generate more profitable direct channel bookings, optimize team performance and strengthen relationships with their guests.

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HFTP Celebrates 65 Years of Success at Annual Convention 2017

More than 580 Hospitality Financial and Technology Professionals (HFTP) members and hospitality industry professionals came together from around the globe to celebrate HFTP's 65 years as an association at Annual Convention last week. This year's Annual Convention was held from October 2527, 2017 at the Omni Orlando Resort at Championsgate in Championsgate, Florida USA.

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Dream Hotel's Stein on Growing Brand: 18 Hotels In Pipeline | bloomberg.com

Bloomberg Markets AM with Pimm Fox and Lisa Abramowicz. GUEST: Jay Stein, CEO of Dream Hotel Group, on the lifestyle hospitality space and continued growth.

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Hip Hotel Brand Geared to Nightlife Spreads Throughout the Globe

Most hotel owners and operators have started to hear more about sbe Hotelgroup, a hotel management company that is behind an increasing number of the most buzzed about properties, as well as nightlife venues, throughout the global hospitality space.

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Marriott International Unveils Global Sustainability and Social Impact Commitments to Deliver Positive Change

From human rights protections to sustainable hotel development, Marriott International today launched a new sustainability and social impact initiative designed to foster business growth while balancing the needs of associates, customers, owners, the environment and communities. Under Serve 360: Doing Good in Every Direction, Marriott's new Sustainability and Social Impact Platform seeks to continue the company's 90-year commitment to the communities it serves, the planet and people worldwide.

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Two of Mexico's Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for Operations Technology

Puerto Vallarta Area, Mexico Partner companies Tafer Hotels & Resorts and the Villa Group, representing two pioneering collections of luxury hotels and resorts in Mexico, have just introduced hospitality mobile wunderplatform ALICE to all fourteen of their distinct vacation properties. Overseeing these high-end collections to ensure that the millions of unique moving parts flow together seamlessly is Carlos Aquino, VP of Sales & Business Development, who was searching for better ways to connect his hotel departments and staff, and integrate the unique resorts with one another.

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Honeymoons.com Reveals The Latest Honeymoon and Destination Wedding Trends for Millennials

As the travel industry continues to be challenged by an unprecedented hurricane season, major earthquakes and domestic wildfires, a new survey by Honeymoons.com reveals consumer insights into the destination weddings and honeymoon segments. Honeymoons.com the leading web site for all things honeymoons has compiled its 2017 travel survey findings. A deep dive into the newly engaged (18-35) millennial mindset, how they research, share, spend and book travel celebrating their special day. Almost one million couples visit the web site annually, which is dedicated to publishing the most up to date relevant content regarding the what where how when researching a honeymoon and destination wedding. 4.8 million Americans get married annually, nearly 98% will take a honeymoon, spending more than $5 billion annually on their wedding and trip of a life time. Insights gleaned from Honeymoons.com's travel survey of engaged couples show:

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Wyndham's Trademark Hotel Collection Spans U.S. with Six New Additions

Bolstering its portfolio of distinctive destinations across the U.S., hospitality powerhouse Wyndham Hotel Group is raising its Trademark Hotel Collection flag at six independent hotels in the U.S., introducing the soft brand to travelers in Southern California, upstate New York, Florida and North Dakota. With these newest additions, Trademark's global footprint expands to nearly 60 locations across four countries.Launched earlier this year, Trademark is a collection of upper-midscale-and-above hotels with fiercely independent spirit and individuality. It's the first soft brand geared to independent hoteliers with landmark three- and four-star hotels designed for everyday travelers seeking unique accommodations.\"Independent hotel entrepreneurs are making their mark, over-delivering on our offer to join forces with the world's largest hotel company, capitalizing on Wyndham's size and scale while preserving their hard-earned hotel individuality and character,\" said Chip Ohlsson, executive vice president and Chief Development Officer, North America. \"Our newest additions here in the U.S. will deliver sought-after boutique experiences in growing markets at price points everyday travelers can afford with Trademark, both owners and guests can really have it all.\"A New Tide of Trademarks Trademark is widening its global footprint, adding more than 50 upper-midscale hotels in Europe and the U.S. in the past four months, totaling more than 9,000 guestrooms. Joining award-winning hotels like The INFINITY Hotel & Conference Center in Munich, Germany and the HYPERION Hotel Basel in Basel, Switzerland, notable additions in the U.S. announced today include:

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Hyatt Selects Amy Weinberg To Lead World Of Hyatt Loyalty Program

Hyatt Hotels Corporation (NYSE:H) today announced that Hyatt has selected Amy Weinberg as senior vice president, World of Hyatt loyalty program. Weinberg joins Hyatt today and reports to Mark Vondrasek, executive vice president, global head of loyalty and new business platforms. In this role, Weinberg will direct Hyatt's global World of Hyatt loyalty experience and teams, including program strategy and innovation, partnerships, operations and management.

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Calling Travel Technology Innovators: Virtuoso Incubator Wants You For Its Class Of 2018

Virtuoso, the global network of luxury travel agencies, is seeking the most promising travel technology startups and emerging companies to join its 2018 Incubator. Founded in 2015 to fill a void in the industry, Virtuoso Incubator guides young travel tech companies in refining tools to boost advisor productivity and client service. The first program of its kind, Virtuoso Incubator helps the network's travel agencies span the gap between traditional consultants and today's technology-savvy advisors, enabling them to stay ahead of the competitive curve.

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AHLA Presents $500,000 Youth Grant to Community-Based Organizations to Open Career Pathways in High-Demand Markets

Katherine Lugar, President and Chief Executive Officer (CEO) of the American Hotel & Lodging Association (AHLA) today presented a national non-profit career development organization, Grads of Life, with a commitment to provide $500,000 in grants to community-based organizations to recruit and develop \"Opportunity Youth\" in high-demand markets, such as Washington D.C., Los Angeles, Chicago and Baltimore. U.S. Secretary of Labor Alexander Acosta joined Lugar and Grads of Life Principal Shawn Jacqueline Bohen to announce this investment for Opportunity Youth.

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Mr.Headbox Named As Southeast Asia And Australia Winner In Project Aloft Star, Amplified By Mtv Music Talent Discovery Competition

Kicking off the first finals of the Project Aloft Star, Amplified by MTV competition, cutting-edge Aloft Hotels and global youth entertainment brand MTV crowned Mr.HeadBox as winner of the Southeast Asia and Australia cluster. Now in its fourth year, the competition identifies the hottest emerging music acts throughout three clusters spanning nine markets Southeast Asia and Australia (Indonesia, Malaysia, Singapore, Thailand, and Australia), South Korea, and Greater China (China, Hong Kong, and Taiwan). This year also proved to be the most successful edition, with over 1500 original song entries published, and more than 1.2M online votes cast. These figures represent an increase of 3x the number of submissions, and double the votes from 2016.

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Best Western Hotels & Resorts Launches Third Soft Brand, BW Signature Collection by Best Western

Best Western Hotels & Resorts today announced its eleventh brand and newest soft brand BW Signature Collection by Best Western. With the arrival of this new product, Best Western now offers soft brand options to hotel owners in most chain scale segments - upper economy and midscale (SureStay CollectionSM by Best Western), upper midscale (BW Signature Collection by Best Western) and upscale and upper upscale (BW Premier Collection).

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Experiential Moxy Hotels and Culture-Shaking Fashion Platform MADE Hosts Epic Adult Playground Party Celebrating Moxy's Debut in New York City

Moxy Hotels, Marriott International's experiential hotel brand that has earned its reputation for disrupting the lifestyle hospitality scene, joined forces with fashion cool kid brand MADE on Wednesday to officially debut Moxy Times Square with an unforgettable night of uninhibited play. The brand's New York City coming out party on October 25 treated guests to the ultimate adult playground setting, inspired by the vibrancy and edginess of the city that Moxy Times Square calls home.

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Four Seasons hotel guests can text a request for more towels in 100 different languages - latimes.com

Forgot to pack a toothbrush or need more towels in your hotel room? If you are staying at a Four Seasons Hotels & Resorts property, you can send a digital message using your smartphone, tablet or laptop to a hotel staffer to request help or information. The chat program has gone live at 56 Four Seasons hotels, including seven in Southern California. The entire 106 properties in the chain are expected to have the chat service by next year. Four Seasons is not the first hotel chain to promote an online chat feature. Marriott International, the world's biggest hotel company, also offers a chat service but only from 8 a.m. to 11 p.m. Eastern time, according to the hotel website.

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IHG announces plans to increase portfolio with new soft and luxury brands

Hotel giant InterContinental has announced it's intention to develop a new luxury hotel brand as well as a new soft brand. Following the launch and success of it's Avid Hotels brand in the mid-scale sector in September, IHG has spotted a few more gaps in their portfolio that it's planning on filling. The plans come as IHG has it's sights set on infiltrating previously unchartered corners of the hospitality market.

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Hotel booking sites face probe over pressure selling' tactics | telegraph.co.uk

Hotel booking websites including Expedia, Trivago and Booking.com face an investigation by Britain's competition watchdog over the way they display information to consumers. The Competition and Markets Authority said it was concerned about the use of techniques such as \"pressure selling\", the way discounts are applied, and how hotels are ranked in search results. CMA chief executive Andrea Coscelli said around 70pc of people looking for a hotel last year used these sites and they should all be confident they were getting a good deal.

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AccorHotels now available on Google Assistant

AccorHotels counts among the first apps available in France on the Actions on Google platform, which lets brands create applications known as \"Actions\" for Google Assistant. Since October 26, it has therefore been possible to interact with Phil, the AccorHotels bot, using Google Assistant. A simple instruction \"Ok Google, I want to talk to AccorHotels\" - and the conversation starts on smartphones (Android and iOS), the hands-free smart speaker Google Home or any compatible device.

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Wedding Tourism In Italy 385 Million Euro Business | tourism-review.com

Katie Holmes and Tom Cruise in the Odescalchi Castle in Bracciano, Kim Kardashian with Kanye West at Forte Belverde in Florence, and Amal Alamuddin with George Clooney at the Aman Hotel on the Grand Canal. All these celebrities got married in Italy. Wedding tourism in Italy has been constantly growing. According to a research conducted by Massimo Ferrruzzi, founder of Jfc, there have been 7,147 weddings thus far this year. These weddings have generated a turnover of almost 386 million euros. Spending increased by 2.3 percent over 2016. With an average stay of 3.5 days per guest and 8.4 days for spouses, total arrivals reached 336,232, while attendances amount to 1.2 million. But there are several ways to say yes' and Jfc's study also analysed the three types of weddings and their economic impact.

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Luxury Travel To Germany Is Booming | tourism-review.com

With an increase of around 18% since 2014, the growth of journeys in the luxury travel segment is almost twice as high as that of all foreign trips. All foreign trips rose by around 9% during the period. This is the result of a special evaluation of the World Travel Monitor on behalf of ITB Berlin. According to the study, Germany is the most popular destination in Europe. In the analysis, international trips were defined as all outbound short trips of up to three nights with expenses of more than 750 euros per night, as well as all longer stays abroad from four nights with expenses of more than 500 euros per night. In 2016, around 54 million luxury trips were made abroad. The market share of luxury travel rose to around 7% in 2016.

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This New, Easy To Use App -- The 'Uber' Of Staffing -- Could Revolutionize The Hospitality Industry - forbes.com

Jitjatjo is a new app specifically designed to solve temporary hospitality staffing problems. Catering companies, event planners and restaurateurs can use Jitjatjo (which sounds like tic tac toe) to ease their supply and demand challenges of staffing. In one week managers might need to hire staff to accommodate an intimate black-tie dinner party for 30 diners, a 3,000-person corporate event and a promotional cocktail hour for 300 people. Finding talented workers during busy periods, retaining them during slow periods, is both stressful and time consuming.

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Hotels thrive even in the age of Airbnb

Disruptors like Airbnb are forcing the hospitality industry to rethink its business models, a leading global hotel investment adviser said Oct. 6 at the Cornell Hospitality Research Summit. Those innovations, and shifting demographics and globalization, will help catalyze a \"golden age\" of travel in the next 25 years, he said.

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Experts Expect Consumer Demand for Capsule Hotels to Continue Surging

When capsule hotels first came into being in the late 1970s, they were a uniquely Japanese concept: a hotel that featured a large number of rooms that were so small they were basically pods that contained beds, intended to provide cheap overnight accommodations for guests who did not want or need the more extensive trimmings of full hotel rooms.

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Recap of the 2017 Cornell Hospitality Research Summit (CHRS)

This year marked the fourth annual meeting between academics and industry practitioners at Cornell University in beautiful upstate New York (CHRS). Like past years the October conference was well-attended, and the speaker slate was varied albeit markedly skewed toward hotel and lodging. Despite this, there was enough general content that was applicable for businesses across the spectrum of hospitality.

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Guests want king beds and free Wi-Fi not chests of drawers or mini bars | thecaterer.com

Hotel guests want king size beds and free Wi-Fi and could do without chests of drawers and mini bars. This is according to the Perfect Hotel Bedroom report presented by Chic Retreats at the Independent Hotel Show this week, analysing data from a survey of nearly 2,000 hotel guests. Just over half (53%) of respondents said they wanted to spend between 101-200 on a night's stay, just under a quarter preferred to spend less than 100, 18% from 201300, and only 7% had budgets of 300+.

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AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco's Vision 2020 Goals

Work4Stars, an executive search and recruitment company focused on the hospitality, tourism, and events sectors, has partnered with the American Hotel & Lodging Educational Institute (AHLEI) to offer hospitality training and professional certification to current hospitality professionals and those seeking a career in hospitality and tourism. Work4Stars is AHLEI's first global partner in Morocco and north Africa.

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Let's Chat: Four Seasons Connects Real People in Real Time with New Chat Feature

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has launched Four Seasons Chat a new digital service enabling guests to send and receive instant messages with property teams before, throughout and after their stay.

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Let's Talk Turkey: Skyscanner Breaks Down This Year's Forecast For Thanksgiving Travel

Skyscanner, the global travel search engine, has compiled all the necessary data to aid users as they plan their travel for the Thanksgiving holiday. Before joining the more than 20 million passengers planning to fly to a destination this season, Skyscanner identified the areas of most interest for travelers and unveiled some new data from its more than 60 million monthly users to help guide the decision-making process.

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Positive Social Media Interaction with Guests During Their Stay Produces Increases in Revenue and Loyalty, According to Research from Local Measure

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released data from an analysis covering social media posts by 8 million guests at hotel properties belonging to 100 of the world's largest hotel groups over a 30-month period.

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Is the PMS at the end of its life ? Hetras, a Shiji Group brand let's the guests take control of their stay

Having continued to evolve and innovate through the years, Hetras has grown beyond the traditional idea of a property management system. A cloud based front desk system that is evolving towards a guest-focused system; this includes all touch points of a modern guest journey. Together with our hotel clients, we noticed that guests are much more satisfied when they can control their own booking journey, and when staff are working alongside the guests throughout the check-in experience. Hetras has continued to focus on its developments around the Guest Facing Technology, delivering online check-in, mobile apps/key and guest journeys to its international clientele.

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The Death of the Paper Directory Continues: AMResorts to Install Crave In-room Tablets Across 13,000 Group Rooms

Crave Interactive, a global leader in digital guest services for hotels; today announced an agreement with AMResorts whereby Crave tablets will be installed in 13,000 luxury vacation rooms across the Caribbean and Latin America, replacing all paper collateral within the rooms.

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UserTesting Announces My Recruit: Enables Companies to Seamlessly Get Human Insights from Their Own Customers, Employees, Partners, and More

Today, customer-centricity is at the core of every business decision. According to Gartner, 89% of companies are competing mostly on the basis of customer experience (CX) \"with the biggest focus on programs to improve the collection and analysis of customer feedback.\"

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Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out

Life today is about mobility. We depend on our mobile devices for communications, driving directions, and information gathering. Maestro PMS embraced this shift in the market when it emerged. Today it works with independent operators to offer enhanced mobility options in its PMS property software suite to enrich the guest journey and meet guest expectations. From reservation booking to curbside tablet check-in, in-house communications to paperless check-out and everything in between.

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Airbnb set to let Florida developer use its name in Disney-side apartments

Home sharing platform Airbnb is showing no signs of slowing down in its effort to reign supreme in the world of accommodation. While previously the site has been most closely associated with letting house-dwellers the world over make money out of renting out a room to travelers, increasing Airbnb has been sinking its teeth more into the temporary accommodation sector, often listing properties on its site that are rented out year-round, something which has caused the brand problems in cities such as Barcelona, which there has been huge backlash against the temporary rental market. Well, now the sharing accommodation giant has set its sights on a new business model that of partnering with developers who can use their name to lease apartments.

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Mixing Business with Pleasure: Four in Five Travelers Squeeze Personal Activities into Work Travel

The busiest month for corporate travel* is in full swing, inspiring Hilton's (NYSE: HLT) global brand Hampton by Hilton to conduct a survey which uncovered that four in five respondents had business trip secrets. The study, conducted by Wakefield Research**, found that these secrets were as simple as scheduling meetings for a Friday or Monday to incorporate a weekend stay (51 percent) or a little more calculating like staying at a less expensive hotel to splurge elsewhere, such as a pricey restaurant (37 percent).

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Eight Travel Predictions for 2018, as Revealed by Booking.com

Looking for inspiration for your 2018 travel? Facilitating reservations for more than 1,500,000 room nights each day, the experts at Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, have combined customer insights from over 128 million real guest reviews with research from 19,000 travellers across 26 countries around the world to reveal the biggest travel predictions for 2018.

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Scandic and Live Nation team up to offer unique music experiences

Thanks to a new agreement, members of Scandic's loyalty program, Scandic Friends, can now enjoy exclusive access to tickets and unique experiences from some of Live Nation's most attractive concerts and events in the Nordic region.

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The Death of the Paper Directory Continues: AMResorts to Install Crave In-room Tablets Across 13,000 Group Rooms

Crave Interactive, a global leader in digital guest services for hotels; today announced an agreement with AMResorts whereby Crave tablets will be installed in 13,000 luxury vacation rooms across the Caribbean and Latin America, replacing all paper collateral within the rooms.

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The Hotel Owners Playbook for Choosing the Right Technology Systems

There are many ways to make a bad hotel technology decision, but only a few ways to make a good one. To help you out with this process, StayNTouch has created a handbook titled, The Hotel Owners Playbook for Choosing the Right Technology Systems, featuring the top attributes for hotel owners to consider when shopping for any new hotel technology system.

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Intelity Continues Strong Growth Trajectory with New Customers in 2017

Intelity, the creator of the world's first and most widely used integrated Guest Services Platform, is announcing continued record-setting performance and growth, deploying its solutions at properties that include hotels, resorts and casinos throughout North America, Europe, Asia, and Australia.

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How Will Blockchain Help Regulate OTA Commissions And Who Are Some Of Its Early Adopters | nasdaq.com

Under Blockchain, OTAs Will Continue Doing Business But In A Fairer Playing Field. OTAs might still thrive through their services of aiding travelers in finding the exact property they are looking for from a curated list. However, they might start to face greater competition in the travel industry, as anyone can source rooms from blockchain. Hence, the bigger OTAs will not have an exclusive control over the inventory, a welcome change from the hotel and airlines' point of view, as not having this kind of control will also deter them from charging exorbitant commissions to the hotel and airline suppliers.

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BLLA's 2017 Stay Boutique Awards Presented to Industry Executives & Innovators

Each fall, the boutique community comes together to honor the finest people and projects on their contributions that are disrupting the industry

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Canadian Gen Z & Millennial Travellers Go Abroad for Outdoor Exploration and Bucket List Experiences

New Canadian generational data released today by Expedia Media Solutions, the advertising arm of the Expedia group, found that Gen Z and Millennials focus on crossing off their bucket list and embrace the 'you only live once' (#YOLO) mentality, while Baby Boomers enjoy worry-free, all-inclusive resorts and cruises. The findings, from a survey conducted by Northstar Research Partners, showcase broad travel trends in the Canadian market, including the motivations, preferences and attitudes of travellers across four generations: Generation Z, Millennials, Generation X and Baby Boomers.

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Hotels, Serviced Apartments and Other Hospitality Businesses Given Opportunity to Test Transformative Software

Owners and managers of hospitality businesses are being given an incredible opportunity to try industry leading technology that could boost reservations without having to invest. NewBook, innovators in developing customer relationship management software with hotels, serviced apartments, and other businesses in mind, have launched Free Access, allowing potential customers to test the powerful capabilities of its offering.

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Mediterranean Tourism Expects 420 Million Visitors By 2020 | tourism-review.com

The Mediterranean has become the main tourist zone of the world with 32% of international arrivals and 30% of revenues, according to conclusions reached during the 3rd edition of the Mediterranean Resort & Hotel Real Estate Forum (MR&H) which is being held in Barcelona. Mediterranean tourism market has been steadily growing. With the favorable expectations, the most positive predictions are that the Mediterranean region will receive 420 million tourists by 2020 thanks to several competitive advantages such as the temporality and the construction of transport infrastructures.

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INTEREL Appoints Alana Witte as VP Global Key Accounts

Dubai, October 2017: INTEREL, a leading provider of Internet of Things (IoT) solutions for the hospitality industry, has appointed Alana Witte as the company's VP Global Key Accounts, responsible for leading INTEREL's strategic relationships with global hotel brands and driving large-scale projects.

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IHG announces plans to bring together IHG Rewards Club and Kimpton Karma Rewards

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announced plans to bring together its two distinctive loyalty programs IHG Rewards Club and Kimpton Karma Rewards. In early 2018, Kimpton Karma Rewards, the loyalty program of Kimpton Hotels & Restaurants, will become a part of IHG Rewards Club and offer all members one program with a single reward point system.

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World's Leading Hotel Management Company Introduces New Lifestyle Division, INTRIGUE Hotels & Resorts by Interstate

ARLINGTON, Va. and NEW YORK -- Interstate Hotels & Resorts today announces its new lifestyle management division, INTRIGUE Hotels & Resorts by Interstate, bringing a modern, tech-centric, lifestyle-focused management psyche to a variety of independent and soft-branded properties including urban boutique hotels, upscale restaurants, spa retreats and international properties.

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Sustainability at the heart of hotel design in the future

Sustainability has long been a buzzword within the design community, and hoteliers in particular have been latching onto the idea of the past number of years. Not only is it a response to an increased awareness of climate change and the impact we as humans, especially those working in one aspect of the construction industry, have on the planet, but it is also a response to client demand, with more and more guests desiring sustainable tourism as a requirement in their holidays. An annual competition run by hotel consultancy firm the John Hardy Group called Radical Innovation Award takes submissions for innovative hotel designs that reimagine the hospitality experience, and this year's entries and winners point to a significant upswing in sustainable hospitality that could well be the future of the industry.

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The New Standard in VR web-based technology is here: VDroom

VDroom is setting the new standard with VR websites for the hospitality industry. Following the likes of Israeli power houses like Wix (website builder), Waze (GPS Navigation) and Mobileye (Driving safety), VDroom is changing the way people engage with VR images and book their accommodations. Tel Aviv, Israel -- VDroom is soon-to-be the first company ever to provide hotels and holiday apartments the opportunity to access VR content from a web-based browser. VDroom is the first ever web-based, hospitality platform presented in virtual reality. It provides hotels and holiday apartments the opportunity to build a VR website that users can conveniently access, easily navigate, and save time when booking online. That is, without companies losing traffic. In fact, VDroom is designed with SEO in mind to increase organic traffic, direct booking, and revenues for many sites. The founder of VDroom, Michal Hubschmann, realized that online travel agents were becoming too expensive and inefficient to work with. That's where VDroom comes in. The services that VDroom provides enable companies to be as creative as possible with their content by helping them to create fully HTML-editable image uploads as well as a variety of meta tag constructs through their site. These features grant better communication with search engines for optimal SEO. \"With our VR site, you really have the opportunity to achieve, succeed, and make it look good while you are doing it. Never before has the hospitality sector been able to use VR to boost direct traffic and bring increased revenue to their sites.\" Michal Hubschmann, CEO of VDroom As of today, there are no other sites in the industry providing the same services that VDroom does. And while App-based VR technologies help hotels captivate a larger audience, web-based VR technologies with VR booking capabilities like VDroom help increase the company's direct booking conversion rates as clients surf and explore the VR website. VR web-based technology is the future of the hospitality industry. It's the way forward in encouraging current clients to keep coming to their site and shift new clients away from today's online travel agencies. VDroom showcase its innovation on October 27, 2017, at the ITB Asia Travel Trade Show at the Marina Bay Sands Hotel in Singapore. INNOVATION TRACK LOCATION: Marketing - Content is the new king:using rich content to better market. Time: 10:00 am 13:00 pm Location: Knowledge Theatre, Basement 2, Sands Expo and Convention Centre. About Michal Hubschmann The founder of VDroom, Michal Hubschmann is an Israeli entrepreneur. Having studied hotel management and working professionally in several significant hotels, she is an expert in the industry. She founded her first successful company EASYTOBOOK.COM in 2004 that sold to BCD Travel on 2011 Now, she is working on her most recent project, VDroom, to help hotels and holiday apartments grow their business in the most Page 2/3 If you have any questions regarding information in these press releases please contact the company listed in the press release. Our complete disclaimer appears here - PRWeb ebooks - Another online visibility tool from PRWeb efficient, cost-effective, and convenient of ways. For more information, visit www.vdroom-travel.com Hotel presentation : https://www.slideshare.net/MichalHubschmann/vdroom-the-world-first-bookingexperience-in-vr-79624290

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How to Increase your OTA ranking

When a consumer searches for a hotel on any online travel agency (OTA), the order in which hotels appear is determined by the OTA. The traveler is unaware that the ranking rewards some and punishes others, but, the order matters because consumers generally pick their hotel from the first two pages of their search results.Scores are used by OTAs to rank properties on various attributes like reviews, commission, conversion and the quality of their content primarily visuals and text descriptions. Several OTAs allow hoteliers to log in and see their how they rank and what they can do to rank higher. Besides commissions (which is a whole other story), here are six things you should consider t o improve your content score and ranking:1. VisualsSimply put, high-quality visuals are a must. Hotels should display a variety of different high-resolution photos. Visual quality and quantity both play a role in your quality score ranking the more, the better. Expedia's research shows higher resolution photos convert more bookings.2. TagsThe visuals should be appropriately organized with metatags. Those are tags that add relevance and context to each image. It may be cumbersome to tag all your images on all the major sites, so if you can, you should ensure your content management system maps their tags to the tags on the OTAs. This will also allow for greater personalization when consumers are browsing travel on the site.3. DescriptionsKeeping fresh, relevant, comprehensive and regularly updated descriptions on your property will also improve your content score. Be sure to be thorough and include information that will entice travelers to book.4. Room TypesEnsure that each room type sold on the OTAs has four or more photos. Consumers want to see visuals of the various room types being offered. This also increases the chances they will book upsell rooms.5. Rates & OffersOTAs compare your rates on their site to that of those on your brand.com site and also to that of competing hotels to help determine your content score. Offering packages, deals and value-add services factor into your score as well.6. ReviewsEncouraging guests to leave reviews can boost your score as can responding to complaints in a timely manner. Positive comments can sway a customer's decision to select a pricier hotel than a cheaper option with negative reviews. And if both hotels have the same price, the hotel with higher rated reviews has a greater probability of getting the booking.These factors affect every property listed on OTAs. In o rder to be easily found amongst thousands of competing hotels, hoteliers should be sure to allot enough time and resources to improve their content score.

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Launch of FCS Analytics Provides Hoteliers with Total Business Intelligence Solution

FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the launch of FCS Analytics V1.1, the latest addition to the company's growing portfolio of hotel technology solutions. A new state-of-the-art business intelligence platform, FCS Analytics offers a comprehensive overview of a hotel's entire operation through a single interface that fully integrates vital data from FCS and third party property systems. By providing complete customisation of the data that is presented in user-friendly analytical reports, FCS Analytics V1.1 ensures that hotels are equipped with the precise information needed to make informed decisions that maximise property efficiency and revenue.

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Two Formerly Rival Hotel Technology Vendors Come Together to Create Something Special for The Greenwich Hotel

ALICE, the operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, is celebrating a successful year of partnership with New York City's Greenwich Hotel and Alta, the tablet provider that enhances a guest's stay by allowing users to discover and request available goods and services.

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Hotels to realise greater ancillary growth with new event ticket sales tool

New event ticketing software that empowers hotels to boost their revenue by selling tickets to events has been released by Guestline, the global hospitality software business. Online Ticket Sales integrates fully with Guestline's Rezlynx property management system and the add-on Advanced Conference and Banqueting Manager. Hoteliers benefit from a web solution that can securely take payment, manage availability and seamlessly combine room rate offers if required.

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Home for the Holidays No Longer a Family Travel Tradition?

Ah, the holidays. It's that special time when the whole family comes together around a festive table to reconnect and renew. Or is it?

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In the Travel App Landscape, Airline and Hotel Brands Are Nowhere to be Seen

When it comes to travel planning and shopping, OTAs and metasearch sites have a big lead over supplier brands especially with those all-important younger travelers. And that divide is even more pronounced in mobile apps.

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China's travel apps on a growth path

Chinese consumers are far more smartphone and app-focused as they research and book their travel than their Western counterparts, with 60.3% using their smartphone as their main research device, versus 30.4% who mainly use a desktop or laptop finds the research.

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Choice Hotels' Sleep Inn Brand Launches Campaign to Deepen Midscale Dominance

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is affirming its leadership in midscale with a provocative new trade marketing platform for the Sleep Inn brand that highlights the brand's timeless appeal and proven approach. The new tongue-in-cheek print and digital ads, which debuted across several lodging industry trade publications, remind developers of what really matters: a strong, long-term return on investment.

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Carlson Rezidor Hotel Group Helps Communities During 2017 Responsible Business Action Month

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today shared the highlights from its 2017 Responsible Business Action Month activities around the world. In its 14th year, hotels and corporate offices around the globe organized over 1,200 activities in their local communities, dedicated more than 107,000 volunteer hours, and raised a total of 429,000 USD and in-kind donations of 945,000 USD for our global partners and other local charities.

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5 travelling trends to consider for your 2018 marketing campaign

When it comes to marketing a hotel business you're in for some tough competition. Being aware of the wider market trends can help you get ahead of the curve by understanding exactly what holidaymakers are looking for. We've identified the five areas you should be considering now for 2018.

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Milestone Launches True Mobile First Hotel Website Design

Milestone announced today that it is launching a new website design product truer to the concept of \"Mobile First.\" Our mobile first designs are a departure from the responsive technology that most sites employ, elevating the experience to what users want to do in every moment of the customer journey.

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ITW Abu Dhabi: Muslim majority travel is an important market in the global travel industry

The Social Media Newsroom of ITB Berlin provides regular online updates at http://newsroom.itb-berlin.de/en/news/halal-tourism-has-become-increasingly-important from the World's Leading Travel Trade Show.Halal travel is a market that offers huge prospects for the global tourism industry. Only recently ITB Berlin announced its partnership with http://newsroom.itb-berlin.de/en/news/itb-berlin-launches-marketing-alliance-worlds-largest-halal-tourism-trade-show-abu-dhabi (ITW) in Abu Dhabi, the world's leading trade show with a focus on Muslim majority tourism.

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Burgenstock Hotels & Resort enters into a Partnership with Revinate

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces today a strategic partnership with Burgenstock Hotels & Resort. Following this agreement, Revinate will provide all four properties at the Swiss resort the Burgenstock Hotel & Alpine Spa, the Waldhotel Health & Medical Excellence, the Palace Hotel & Conferences and Taverne 1879 with its online marketing, reputation and survey platform.The Burgenstock Resort is one of the most groundbreaking global hospitality projects of the moment, based on a $566-million investment and led by Robert P. Herr as General Manager a seasoned hospitality professional spanning more than 23 years of experience in senior roles at InterContinental Hotels & Resorts and Bruno H. Schopfer as its Managing Director.The Burgenstock Hotel & Alpine Spa lies at the core of this 4-hotel, 12-restaurant, 10,000 m2-spa resort, and aims to be one of the most elegant hotels in Switzerland. Its 102 rooms and suites combine modern architecture, contemporary design features and staggering views of Lake Lucerne. A member of the Leading Hotels of the World network, it is also an environmentally friendly property with close to CO2-neutral heating and cooling system based on lake water.As for the other three properties of the resort, The Palace Hotel dates back from 1903 and has been thoroughly renovated, combining tradition with an innovative architectural vision; the Waldhotel, designed by star architect Matteo Thun, spans 160 rooms; and Taverne 1879 offers a cozy, alpine-styled concept for visitors and hikers.According to Patrick Oldenburg, Sales Director at Revinate, \"In our quest to be the leading developer and provider of technology to improve the guest experience at hotels all over the world, it is particularly inspiring to partner up with properties that are pushing the boundaries of hospitality. The Burgenstock Resort has the potential to become a new benchmark in the luxury segment, and we strongly believe that the seamless integration of our online marketing, reputation and survey platform will play a key role in achieving that vision\".For Robert P. Herr, General Manager at Burgenstock Hotels & Resort, \"With the new Burgenstock Resort Lake Lucerne a multi-faceted year-round destination and with three of our hotels in the luxury category, we understand how vital it is to reach our key audiences through precise and effective techniques. Through the partnership with Revinate, we will have the benefit of their state-of-the-art systems to support our marketing efforts which will be key to our successful first year\".Revinate already provides its solutions to a broad range of Swiss properties, including the likes of Hotel Saratz in Pontresina, Hotel Grand Bellevue in Gstaad and Hotel Einstein in St. Gallen. Hotel Schweizerhof Bern & THE SPA as well as the Hotel Royal Savoy Lausanne, also part of the Burgenstock Selection, will be launched shortly.

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Two Roads Hospitality Asia Welcomes A New Luxury Brand Jaya Hotels & Residences

Two Roads Hospitality Asia is delighted to announce the launch of the newest luxury brand Jaya Hotels & Residences. On the drawing board for nearly five years, Jaya Hotels & Residences is the brainchild of the late interior designer Jaya Ibrahim and a group of industry visionaries, to conceptualize an entirely new and exciting hotel experience - one inspired by Jaya's unique and unmistakable design vision, as well as discretely luxurious lifestyle and engaging service expectations.In May 2015, Jaya's sudden passing sent shockwaves across the hotel and design world and halted the plans but, rather than giving up, the team is committed to bringing the Brand to life and, in doing so, perpetuating the legacy of a true industry icon.The perfect partnership to develop the Jaya Brand has been found at Two Roads Hospitality, the Asian-American Group operating nearly 100 properties worldwide under its family of five diverse brands. The two teams come together to bring forth an exclusive design + management model to ultra-luxe hospitality development.Exceptional design, thoughtfully conceived services, innovative technology and insightful guest experiences make up the Jaya Brand signature.Several selected projects, in advanced stages of negotiation, will soon be announced throughout the Asia-Pacific region.

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Magnuson says evil OTAs' a fabrication by hotel franchise industry.

In comments to a panel called Make Love Not War - Embrace OTAs for a Brighter Future at the Annual Hotel Conference in Manchester UK, Magnuson Worldwide CEO Thomas Magnuson stated that the 16 year-long demonization of online travel agencies (OTAs) such as Expedia and Booking.com had been originally manufactured by the hotel franchise industry.

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MADE In Partnership With Moxy Unveils FAITH CONNEXION X SITA ABELLAN Capsule Collection

JORDAN BARRETT, HARI NEF, PETER BRANT JR, VENUS X and SLICK WOODS were just some of the names joining New York's fashion crowd Thursday night in Times Square for the unveiling of FAITH CONNEXION and Sita Abellan's capsule collection FAITH CONNEXION X SITA ABELLAN at the city's most audacious and non-conventional new hotel location, Moxy Times Square. The design-driven hotel provided the backdrop for a presentation of the collection complete with live snakes, a pop-up shop with exclusive items for purchase, and a private rooftop cocktail party, toasting the hosts' shared affinity for fashion, art and creativity.

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Wyndham Vacation Rentals Welcomes Guests \"Home\" with New Campaign

From family movie nights full of laughs and buttery popcorn to favorite bedtime stories or long talks with your teen, it's the special moments and traditions that make a house a home. Wyndham Vacation Rentals is helping guests find that familiar feeling by spotlighting the stories and memories shared within the walls of its vacation home rentals. To celebrate the launch of its Our Home Is Your Home campaign, now through October 31, 2017 travelers have the chance to win a vacation rental stay worth $2,500 USD+.

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What is the ROI of Hotel Website Live Chat?

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today offered some insightful looks into the return on investment of live chat for hotels.

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New Findings from NYU Stern, NYU Wagner, and Airbnb Researchers Bring an Economic Lens to the Evolution and Profitability of Short-Term Rentals in New York City

ew research reveals how the geography of Airbnb usage patterns in New York City has evolved over time while revealing unexpected trends in short- and long-term rental prices. The paper, \"Airbnb Usage Across New York City Neighborhoods: Geographic Patterns and Regulatory Implications,\" is forthcoming in The Cambridge Handbook of the Law of the Sharing Economy.

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Registration is Now Open for the 2017 HotelTechAwards

Registration is now open for the 2017 HotelTechAwards (www.hoteltechawards.com), the industry's only data driven awards platform that recognizes best of breed global hotel technology companies in the eyes of the judges that matter most - their customers.

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M3 unleashes new mobile app to increase hoteliers' productivity

It's a familiar story for hoteliers; there are simply not enough hours in the day to get all the work that needs to be done completed. To allow busy hotel owners and managers easier access to property financial data, at home and on the road, M3 has recently introduced its mobile app for both iOS and Android devices.

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How is digital disrupting the hotel industry?

We're here to tell you. Global digital agency, Isobar along with financial firm, Alpha-DNA, has uncovered the link between digital strength and revenue/shareholder value. Because of this, industry by industry, we're able to predict who will end up on top and who is bringing up the rear.The research analyzes digital strength by looking at magnitude, share, momentum, growth and trajectory. So what are the big things to know?

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Beekeeper Introduces Custom Integrations, Bringing Chat and Operations Under One Hub for 2 Billion Non-Desk Workers

While many workplace tools specialize in peer-to-peer, top-down, or bottom-up communication, it is rare to encounter a workplace app that tackles all three. Running on the belief that an intuitive user interface (UI) and open communication builds cross-organizational trust, Beekeeper's award-winning digital workplace application has been connecting dispersed non-desk teams across a variety of industries since 2012.

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U.S. Business Travelers Harbor a Positive Outlook on Business Travel

Globalization has brought a significant shift in attitudes towards business travel. According to the inaugural American Express Business Travel Survey, the vast majority of U.S. respondents (91%) enjoy traveling for business. Close to two-thirds (62%) of respondents said one of the top professional aspects of business travel they like the most is spending face-to-face time with colleagues, customers, suppliers and prospects.

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Cendyn nominated for 2 World Travel Awards!

Cendyn, the leading CRM and sales platform in the hospitality industry, has been nominated for two World Travel Awards; World's Leading Hotel CRM Technology Provider 2017 and World's Leading Data Driven Marketing Agency 2017. \"It's an absolute honor to be nominated for the fourth year in a row\" says Charles Deyo, President & CEO of Cendyn. \"We have seen such incredible continued growth from both product suites and have an exciting roadmap in place for 2018 and beyond. This combined with our loyal clients benefiting from both our CRM Suite and Digital Marketing Suite every day, is a testament to the hard work the Cendyn team put in to be nominated for such prestigious awards.\"Cendyn's CRM Suite provides a marketing automation and guest intelligence solution that can easily handle complex interfaces, drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest, no matter what channel they came through. Using sophisticated and learned guest intelligence, Cendyn's CRM reporting, and analytics can be utilized by every department in the hotel to keep track of ROI and revenue growth.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Using data to pave the way in how hoteliers communicate with their guests has revolutionized how they can learn more about guests' interactions, drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn's CRM and Digital Marketing Suite enables hoteliers to keep their guests at the forefront of what they do, and concentrate on providing exceptional, personalized customer service at all times.

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Crowne Plaza Hunter Valley Revolutionizes Hotel Guest Convenience with ASSA ABLOY Hospitality Mobile Access

The Crowne Plaza Hunter Valley, an award-winning luxury resort in Australia, has successfully implemented several of ASSA ABLOY Hospitality's innovative security technologies, including ASSA ABLOY Hospitality Mobile Access, VingCard Signature RFID electronic locks and the Visionline online platform. The property, which is situated in the heart of the Hunter Valley wine region, is home to a variety of luxurious amenities, including a golf course, leisure activities and breathtaking views of local vineyards.

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In Search of the Next Uber

Innovation Isn't Just for StartupsStartup and emerging companies take The Phocuswright Conference Summit stage on Tuesday, November 7, to showcase their travel innovations. But established companies are changing the travel landscape too. Companies 48 months or older are invited to apply for the few remaining spots at Launch, held Wednesday, November 8. Learn more about Launch here and see if you're eligible to take the stage. In Search of the Next Uber Founders launched nearly 1,500 digital travel startups since 2005, attracting $62 billion in funding. Nearly 80% of that funding has been raised since 2015, and the lion's share has gone to just a handful of companies. These big winners including Uber, Airbnb and APAC superstars Didi Chuxing and Kuaidi Dache are almost exclusively in the ground transportation and private accommodations segments. But while these relative newcomers are still flying high (and Uber hopes to fly even higher with addition of Expedia's former CEO, Dara Khosrowshahi), investors are always looking to the future. In addition to inspiring numerous also-rans, the wild success of these outliers had another effect: They unleashed a flood of travel-focused investors, incubators and support programs, all in search of the next promising startup. Mobile and the sharing economy are already old news what's next? It's still early days, but interest in artificial intelligence, voice and messaging is on the rise. While the horizontal category accounts for just 5% of startups, it wasn't long ago that mobile and peer-to-peer were a blip on the radar. Artificial intelligence, which combines machine learning, deep learning, natural language processing and cognitive computing, is poised to be the next major disruptor. Many of the startups and established players who are using AI to move the industry forward will be on stage at The Phocuswright Conference fromGoogle to innovators like Freebird, Mezi, Pablow, Sift Science and Travel Appeal. And Phocuswright's Street Talk roundtable brings leading travel industry investors together to help you follow the money. Be ready for the future of travel. Register now.

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10 Reasons Why You SHOULDN'T Attend the 2017 Phocuswright Conference

Countdown until $200 savings expires on October 20th. Register now to save! Here are 10 reasons you shouldn't attend The Phocuswright Conference.

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The Future is Bright for the Hilton Hotels and Resorts Project Pipeline [Infographic]

There is a lot happening lately with Hilton Hotels and Resorts. In August alone, Hilton confirmed plans for more than 30 hotels in the United Kingdom over the next few years, signaling major support in the British hospitality and tourism industry from the global brand. Hilton also established a new coastal landmark this month with the opening of Hilton Yantai, it's second property in the northern Chinese coastal city of Yantai. And Hilton released a brand-new type of room where guests can use a private gym without having to go into a public space, along with a new program called Five Feet to Fitness.

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Four Seasons Hotels and Resorts and NetJets Offer Exceptional Personalised Service and Seamless Luxury Travel with New Collaboration

Born of the shared belief that travelling should be one of life's most enjoyable and fulfilling endeavours, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, and NetJets, the world's largest private aviation company, are joining forces to offer the ultimate in luxury in the sky and on the ground.

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Carlson Rezidor Hotel Group accelerates its growth across Africa

Carlson Rezidor Hotel Group, one of the fastest growing hotel companies in the world, has accelerated its growth in Africa with six hotel openings and the addition of three hotels to its portfolio this year. The new 530 rooms bring the group's African portfolio to a tally of 80 hotels and over 17,200 rooms in operation and under development. With an accelerated growth strategy to deliver on its significant development pipeline, within the next five years the African Portfolio will feature 125 hotels by establishing critical mass in key countries.

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How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms

Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE's staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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OTAs dominate the Chinese travel market

Although the Chinese government has put pressure on China's big airlines to drive more direct bookings, pushing back against the tide will be a mammoth task as EyeforTravel's research finds that the sector has an Online Travel Agency (OTA) penetration of 77.5% for website bookings and 81.2% for bookings made through an app. In contrast, 17.6% of website users reported to EyeforTravel that they booked direct and a slightly lower 12.9% also went direct through an airline app.

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Hotelogix set to launch Hotelogix Mobile Hotel app at World Travel Market (WTM) London 2017

As a pioneer in cloud-based property management and online distribution system, Hotelogix is all set to launch its revolutionary mobile app, Hotelogix Mobile Hotel, at the leading global event for the travel industry, WTM 2017, London from 6-8 November. Come meet us at booth TT459.

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Independent Hotels: The Masters Of Storytelling

Worldhotels is home to more than 350 independent hotels. Hotels, which want to keep their individual character and identity. With 47 years in the industry, the group is not only a strong partner for independent hotels but also offers business and leisure travelers an easy gateway to authentic and local experiences. In this interview, Geoff Andrew, CEO of Worldhotels, speaks about developments, trends and the advantages of independent hotels.

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Marriott International continues extensive expansion in Africa

From the Africa Hotel Investment Forum (AHIF) (www.Africa-Conference.com) in Kigali, Rwanda, Marriott International (NASDAQ: MAR) (www.Marriott.com) today announced further expansion plans in Africa with seven new hotel signings. Marriott International was the first global chain to make a significant investment in Africa with the acquisition of Protea Hotels for $210 million in 2014. The company is targeting over 200 hotels with 37,000 rooms open or in the pipeline by 2022, equating to around $8.5 billion of capital investment by its real estate partners, reinforcing its continued commitment to expansion in Africa and solidifying its leadership on the continent. The investment is expected to generate substantial economic activity and around 50,000 direct and indirect jobs once the hotels open.\"Africa today makes a very compelling story. We are seeing unprecedented traction for our compelling brands, driving our momentum of growth,\" said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. \"We have always believed in the potential of Africa and the opportunities the continent has to offer. With economic growth, a rising middle class and rapid urbanization, the demand for travel and high quality lodging is growing, providing us with a significant opportunity to enhance our footprint and play our part in supporting many emerging markets across the continent,\" he added.Today Marriott International hotels are present in 20 African countries: Algeria, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Guinea, Kenya, Malawi, Mauritius, Morocco, Namibia, Nigeria, Rwanda, Seychelles, South Africa, Tanzania, Tunisia, Uganda and Zambia. The company is expected to foray into new markets including Benin, Botswana, Madagascar, Mali, Mauritania, and Senegal and has signed 1300 new rooms marking the debut of Marriott International into Ivory Coast while strengthening its presence in existing markets including Ethiopia, Ghana and Nigeria.Abidjan Marriott Hotel, Ivory CoastWithin walking distance from the Presidential Palace, the 200 room Abidjan Marriott Hotel is strategically located in the heart of Plateau, the central business district and the commercial, financial and administrative center of Abidjan. Owned by Ivory Coast Investissement, the hotel is slated to open in 2021 and will be part of a mixed-use development that will include a conference center, offices, retail and a national library.Sheraton Abidjan and Four Points by Sheraton Abidjan, Ivory CoastSlated to open in 2022, both Sheraton Abidjan and Four Points by Sheraton Abidjan will also be part of a mixed-use development which will include a convention center, a marina, a shopping center and an office building. The 259 room Four Points by Sheraton Abidjan will be a conversion of an existing hotel, which will be rebranded following extensive refurbishment, while the 300 room Sheraton Abidjan will be a new build property. Owned by the Societe Des Lagunes, the hotels will be set on the waterfront in the affluent neighborhood of Cocody, an upmarket residential commune that also houses the embassy district.With Ivory Coast being celebrated as one of Africa's fastest-growing economies, and re-emerging as the gateway to Francophone Africa, the new hotels in the capital city of Abidjan are ideally placed for a long and thriving future.Renaissance Landmark Lagos Hotel and Marriott Executive Apartments, Victoria Island, Lagos, NigeriaOwned and developed by Landmark Africa Group, Marriott International will manage the 216 room Renaissance Landmark Lagos Hotel, as well as a 44-room Marriott Executive Apartments. Slated to open in 2020, the hotels will be located within the Landmark Village precinct, a premier mixed-use, business, leisure and lifestyle development along the Atlantic Ocean waterfront in Victoria Island, the central business district of Lagos. The 25-floor hotel will offer a wide range of amenities, including local and international restaurants, spa facilities, a fitness center, and an infinity pool with access to a 100-meter-long boardwalk overlooking a vibrant beach club offering exciting watersports. Speaking on the increased interest in mixed-use development projects, Kyriakidis said, \"As cities evolve and grow into flourishing urban centers, we will continue to see a lot of activity in this space. An international hotel brand can bring cachet to a project that positions it significantly above its peers and differentiates it from its competitors. Our compelling brands spanning every segment from Luxury to Premium to Select to Extended Stay, lend themselves to grow in all markets, city and resort as well as standalone and mixed-use formats, providing developers the flexibility and choice to identify the right brand for the right location.\"Le Meridien Accra, GhanaThe 160 room Le Meridien Accra, owned by 4-Mac Limited is strategically located close to the international airport, within the prestigious Airport Residential Area of Accra. It will provide easy access to key commercial, diplomatic and government nodes as well as to major city attractions. Scheduled to open in 2021, the hotel marks the debut of Le Meridien brand into Ghana.Protea Hotel by Marriott Addis Ababa, EthiopiaProjected to open in 2021, the 165 room Protea Hotel by Marriott Addis Ababa, located on Churchill Avenue will mark the debut of the brand into Ethiopia. The hotel will offer a specialty restaurant, a lobby bar and lounge and meeting facilities as well as a fitness center and spa.Earlier this year, Marriott International had announced the debut of The Ritz-Carlton brand in the exotic Zanzibar Archipelago with the signing of The Ritz-Carlton Zanzibar, the 90 room all suite and villa luxury resort as well as the debut of Aloft into Mauritius with the signing of Aloft Port Louis, the brand's first adaptive reuse project in Africa.Commenting on the extraordinary pace of hotel signings and openings this year, Kyriakidis said, \"Signings and openings form the cornerstone of our aggressive growth strategy. Our history and legacy on the continent and the strong foundations we have built over the years serve as a springboard for our future growth. Our brands are resonating with the aspirational and fast growing middle class in the region. Our strengthened footprint and increased distribution is driving market share and building loyalty which makes us more attractive to investors than ever before.\"The company debuted the Four Points brand in Tanzania last week with the opening of Four Points by Sheraton Arusha, The Arusha Hotel and is now gearing up to open the Four Points by Sheraton Dar es Salam, New Africa Hotel. Earlier this year the brand debuted in Kenya with the opening of Four Points by Sheraton Nairobi Hurlingham and is now expected to open its second hotel in Kenya, Four Points by Sheraton Nairobi Airport in the next couple of weeks.In Egypt, the company recently reopened Sheraton Cairo, a city icon for over four decades, after extensive renovation. It is now looking to debut its renowned luxury brand St. Regis, with the opening of the spectacular St. Regis Cairo, a highly anticipated addition to the company's luxury portfolio in the country.Marriott also recently opened Protea by Marriott Owerri Select in Nigeria. Other forthcoming openings over the next couple of months include Sheraton Bamako which marks the debut of Marriott International in Mali, Protea Hotel by Marriott Constantine, the brand's debut in Algeria and the Accra Marriott Hotel, the debut of the flagship Marriott Hotels brand in Ghana.Today, Marriott International has a strong footprint across the continent operating 140 hotels with close to 24,000 rooms across 12 brands.

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The Most Rewarding Hotel Loyalty Programs In 2017 | forbes.com

New data compiled last week suggests that Wyndham may have the most rewarding loyalty program in the American hotel industry. On average, Wyndham Rewards returns 16.7% in value on every dollar spent on a room booking, nearly twice as much as Marriott Rewards, the second-ranked program in the study which was published by the Ideaworks Company. Ideaworks used a unique calculation to evaluate the most rewarding hotel loyalty program. In short, the study took the number of points earned on an average hotel booking and determined how that payback could be applied to a portion of a future booking. In Wyndham's case, for example, an average of 16.7% of each hotel night booked could be used for a future stay. Put another way, a $100/night room at a Wyndham property would result in $16.70 of credit towards another room -- or it would take 5.9 stays for an average member of Wyndham Rewards to earn an additional free night.

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Hotels Should Already be Planning Their 2018 Summer Marketing Campaign, According to Industry Experts

High season might have just drawn to a close but hotels should already be planning their marketing campaign for 2018, hospitality expert Magnuson Worldwide says. In a highly competitive sector, independent hoteliers are often too busy focusing on other areas to really put the time and resources necessary into effective marketing strategies. But they have the power to transform a hotel and deliver greater success.

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Tourism trend in the Middle Kingdom: Chinese outbound travel grows despite decline in trips to Europe

In 2016, China registered a 13 per cent increase in outbound trips city trips and Sun&Beach holidays are becoming more and more important trips to Europe declined ITB Berlin and IPK International analyse outbound travel behaviour of the Chinese

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Magnuson says hotel franchise direct booking drive is war profiteering at franchisee expense

London UK/Spokane WA -- In panel comments this week at London's Hotel Distribution Event, Magnuson Hotels CEO and co-founder Thomas Magnuson stated the recent push by major hotel brands to use frequent guest rewards programs to drive direct bookings may be ineffective and costly to hotel owners.

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What do hotel guests really want? The answer may surprise you | usatoday.com

What do you really want when you check into a hotel? The lodging industry thinks it knows. The pollsters do, but too often they ask the wrong questions. One recent survey suggested guests crave more technology. (It was sponsored by Oracle.) Another claimed guests desire free Wi-Fi, breakfast and parking. Well, duh. In this post-summer vacation period, a lot of us are scratching our heads about our last lodging experience and asking, \"What were they thinking?\"

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Why Major Brands See So Much Potential in Indonesia's Project Pipeline [Infographic]

Some of the largest and most glamorous hotel brands in the world are excited about Indonesia, and they have real cause to be because of the country's active hotel project pipeline.

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dormakaba Video: Steps for Easy Hotel Mobile Access Adoption

dormakaba, one of the top three companies in the global market for access and security solutions, released a video on how to simplify mobile access electronic door lock adoption.

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Hilton Launches Africa Growth Initiative

Hilton (http://Newsroom.Hilton.com) (NYSE: HLT) has committed a total of $50 million over the next five years towards the Hilton Africa Growth Initiative to support the continued expansion of its Sub-Saharan African portfolio. These funds are intended to support the conversion of around 100 hotels (roughly 20,000 rooms) in multiple African markets into Hilton branded properties, namely into its flagship Hilton Hotels & Resorts brand, the upscale DoubleTree by Hilton and the recently launched Curio Collection by Hilton.Patrick Fitzgibbon, Senior Vice President, Development, Europe, Middle East and Africa, Hilton said: \"Hilton remains committed to growth in Africa having been present on the continent for more than 50 years. The model of converting existing hotels into Hilton branded properties has proved highly successful in a variety of markets and we expect to see great opportunities to convert hotels to Hilton brands through this initiative.\"\"It enables us to rapidly grow our portfolio and delivers returns for owners by increasing exposure of their business to more international, inter-regional and domestic travellers, and specifically to our 65 million-plus Hilton Honors members, who look to stay with us in our suite of industry-leading brands. We see huge potential here in key cities and airports, as well as allowing us to develop our offering in resorts and safari lodges.\"These hotels will receive all the benefits associated with Hilton's industry-leading brand proposition and world-class commercial platforms. Guests will also be able to take advantage of Hilton's innovative technology platforms such as online check-in and the ability to choose individual rooms when booking via the Hilton Honors App.Fitzgibbon added: \"The range of brands we have at our disposal allows owners the flexibility to pick the right fit for their property. We have already deployed this initiative in the signing of two hotels: our first DoubleTree by Hilton property in Kenya, and our first hotel in Rwanda, and expect to be able to announce further additions before the end of this year.\"DoubleTree by Hilton Nairobi HurlinghamThe first hotel to benefit from this initiative is the 109 guest room Amber Hotel on Nairobi's Ngong Road, which will re-launch under the upscale DoubleTree by Hilton brand. The hotel, which opened in 2016, is currently undergoing a series of renovations and will join the brand by the end of the year. Following the refurbishment, the hotel will be known as DoubleTree by Hilton Nairobi Hurlingham and will continue to be operated by the owner under a franchise agreement through the leadership of its current General Manager, Elisha Katam. DoubleTree by Hilton Kigali City CentreThe 153 room Ubumwe Grande Hotel in the Kigali central business district will trade under the upscale DoubleTree by Hilton brand when it fully converts in 2018. This franchised property with 134 guest rooms and 19 apartments opened in September 2016. The hotel will undergo some changes in order to rebrand and will be Hilton's first property in Rwanda. Once rebranded, the hotel will trade as the DoubleTree by Hilton Kigali City Centre.Hilton currently operates 19 hotels in the Sub Saharan Africa region with a further 29 in its pipeline. It has held a presence on the African continent for over 50 years. Visit Newsroom.Hilton.com (http://Newsroom.Hilton.com) for more information.

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Singapore Hotels gear up for seamless experience - todayonline.com

Imagine landing at the airport and getting checked into your hotel room as you clear immigration control. Your luggage will automatically be sent to your room and be waiting for you. Welcome to the Singapore of the future if the recommendations of the Hotel Innovation Committee are successfully implemented. Set up in February last year to drive the local hospitality industry to adopt innovative technologies, the Hotel Innovation Committee seeks to raise productivity and relieve the manpower crunch in the sector. It is led by the Singapore Hotel Association (SHA), the apex body for hotels in Singapore, and comprises local hoteliers, international experts, solution providers and academics. As the Republic gears up for another record-breaking year in terms of international visitors, seamless check-in and automated luggage transfer are among several strategies being explored to ensure Singapore remains competitive with other destinations in creating memorable travel experiences.

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Local Measure Partners with Cisco to Offer a New Social Sign On, Building Richer Customer Experiences, Understanding Guest Behavior, and Gathering Valuable Data

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, announced a Wi-Fi integration with Cisco that enables hotels and other hospitality providers to identify and connect with guests while they are on property, personalizing the customer's experience while they are at the venue.

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Hotels try to shut out noise from guestrooms | usatoday.com

Hotels are trying to lull guests to sleep by proactively minimizing the noise they can hear in their rooms. From double insulating walls to adding thicker headboards to installing quieter air conditioning units to providing white noise machines, hotels are trying to provide a more calming sleep environment.

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Luxury tours and activities set to boom

The tours and activities sector will be one of key beneficiaries from a booming luxury travel market as big-spending consumers put more of their disposable income into finding unique experiences according to the research.

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SAVOR Chicago Increases Efficiency by 50% with Sertifi

SAVOR Chicago provides food and beverage services to the 2.6 million square foot campus of McCormick Place. Utilizing Sertifi, SAVOR can now collect event contracts and client payments 100 percent digitally. Sertifi has also enabled SAVOR to modernize and simplify their process of maintaining PCI compliance, so employees are no longer burdened with inefficient fax machines, paper storage methods, and paper shredders.

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HEBS Digital Guarantees Hoteliers a Boost in Direct Bookings with a 40% Website Conversion Rate Uplift

To address the needs of today's hotelier to increase direct website bookings and lower distribution costs, HEBS Digital announces a new promotion that guarantees a 40% increase in website conversion rates with the purchase of a new website. Considering that, on average, less than 2% of website visitors ultimately make a booking, this limited-time promotion can have a profound impact on any hoteliers' bottom line.

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Hyatt Expected To Double Number Of Hotels In Africa By 2020

Hyatt Hotels & Resorts today announced that Hyatt expects to double the number of Hyatt hotels in Africa, with six new hotels expected to open by 2020. The developments are expected to see the Hyatt brand enter four new countries on the African continent and are expected to create approximately 2,100 new jobs once open.

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Hilton Hotels & Resorts Uncovers Passport Holders More Likely to Be Content with Their Lives

Approximately 41 percent of Americans have a valid U.S. passport1, and it turns out, that's a good thing. Hilton Hotels & Resorts, the flagship brand of Hilton (NYSE: HLT), has uncovered that Americans with passports are more likely to be content with their lives than those who do not have passports. Based on this finding, Hilton Hotels & Resorts is launching the Hilton Passport Project to put more passports in the hands of Americans to help them realize the power of travel.

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W Maldives Partners with Reebok Women Brand to Redefine Perfection with #PerfectNever Campaign

W Maldives partners with the famous Reebok Women sports brand to host prominent influencers from seven countries, to redefine the notion of perfection via #PerfectNever campaign.

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Four Seasons Hotel Launches First Entirely Residential Project

For decades and decades, the Four Seasons name has been associated with the highest echelons of the luxury hospitality industry, synonymous with high service standards and exceedingly comfortable accommodations. In fact, industry experts associate Four Seasons with most hotels now offering a better quality of bathrooms and large walk-in showers at properties across the globe. In nearly every metric, Four Seasons has scores and scores of hotels that regularly earn five star ratings.

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Omni Hotels & Resorts Launches Discover Rioja' as Its 10th Installment of Flavors of the World' Campaign

Today marks the launch of Omni Hotels & Resorts' 10th installment of its \"Flavors of the World\" culinary series, as \"Discover Rioja\" kicks off at the luxury hotel brand's 60 properties. This year, Omni has partnered with Wines from Rioja to highlight Northern Spain's premier wine making region and share its undiscovered culture, wine and cuisine with guests through signature food and beverage programming brand-wide. The promotion will be available through December 31, 2017.

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Rotana launches global TV campaign celebrating 25th anniversary

In celebration of its historic 25th anniversary milestone, Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, has launched a global TV campaign that will be rolled out this month.

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Luxury travel market returns to high growth trend in 2017

The global luxury travel sector is back to strong growth in 2017, helped by stronger performances in key economies and soaring equities, following a disappointing 2016. Previously underperforming markets in Brazil, Canada and Russia have seen their luxury travel markets turn a corner in the last 12 months finds the report, whilst other major source markets of wealthy individuals have continued to expand.

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Magnuson Worldwide teams with Ctrip, China's largest tourism group to access 300 million member base

CTrip, the largest Tourism Group of China, and the 3rd largest global online travel service, has added Magnuson Worldwide's 1,000+ properties to its distribution network. Magnuson Worldwide is the world's largest independent hotel group, with its hotel locations spread across six countries and three continents.

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The City of Seville Partners with L.E. Hotels to Market Tourism Destination in the U.S.

Spain's fourth largest city, Seville, and Turismo de Sevilla have partnered with L.E. Hotels. The global hospitality brand that represents a \"limited edition\" collection of destinations and independently owned and operated properties will use its extensive variety of valuable marketing services to position the city of Seville as a top destination for U.S. travelers.

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How Instagram Is Changing Travel | nationalgeographic.comPuffed, gray-tinged clouds roll over Odda, Norway, reflected in the quiet azure waters of Lake Ringedalsvatnet. More than 2,000 feet above, a hiker is perched atop Trolltunga, a cliff that juts out of the mountain. There's not another soul in sightat least, that's what Instagram might have you believing. What photos of this iconic vista don't reveal is the long line of hikers weaving around the rocky terrain each morning, all waiting for their chance to capture their version of the Instagram-famous shot. Between 2009 and 2014, visitors to Trolltunga increased from 500 to 40,000 in what many consider a wave of social media-fueled tourism.

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Engage your guest! easyHotels offers a fully automated and mobile guest journey to its guests

easyHotel, the owner and operator of super budget branded hotels has chosen Hetras, a Shiji Group brand, to provide guests with a fully enabled and automated mobile guest journey, including Hetras Cloud PMS, a mobile guest app, and internet booking engine. Jorge Rodriguez, Marketing and e-commerce Manager explains, \"One of the main benefits of Hetras cloud-based PMS is the quality of experience it gives to our customers. The mobile app will allow our guests to check in, book, see the latest offers, and use the phone as a mobile key, underpinning the quality of their customer experience.\"

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Curio Collection by Hilton Launches The Curious Gene Program

Are you born curious? This fall, Curio Collection by Hilton one of Hilton's (NYSE: HLT) 14 market-leading brands is helping travelers find out by digging into their love of exploration. Through consumer research, the brand discovered that people are seeking unique experiences as an integral aspect of their travel. With that insight, and with curiosity at the core of the brand name, Curio Collection turned to science to sponsor the DNA testing of approximately 30 avid travelers who love sharing their journeys with their social media followers. The goal was to determine if they have the DRD4-7R gene, better known as the \"wanderlust gene,\" in an effort to understand our innate desire to travel. Today, the collection brand launches an \"Are You Curious?\" social media quiz, to allow everyone to put their curiosity to the test.

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In the near future, your hotel room will know exactly how you like to sleep | marketwatch.com

Soon, you will be able to step into your hotel room and the thermostat will automatically adjust to the temperature you like. Netflix and Hulu accounts on the TV will be programmed to play your favorite shows, and your preferred beer will be chilling in the refrigerator.

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September

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Magnuson says Airbnb's 22% UK market share new opportunity for independent hoteliers.

In an address this week at London's Hotel Tech Live, Magnuson Hotels CEO and co-founder Thomas Magnuson stated that recent disruptions to the UK hotel inventory are presenting new opportunities for struggling independent hotel owners.

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Milestone Shortlisted for Best SEO Software Suite & Best Search Software Tool by US Search Awards 2017

US Search Awards 2017, a competition that celebrates the very best in SEO, PPC, Digital and Content Marketing, announced today that Milestone, Inc. has been chosen as a semi-finalist in three categories.

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Marriott International's AI-powered Chatbots on Facebook Messenger and Slack, and Aloft's ChatBotlr, Simplify Travel for Guests Throughout Their Journey

Marriott International the hospitality industry's iconic leader in guest service is expanding upon the heart of its hospitality, its hundreds of thousands of associates, by creating additional points of engagement for guests, powered by artificial intelligence.

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Data And Analytics Can Help You Distribute Your Hotel Inventory Effectively & Run Hotel Profitably

The Internet has had an impact on almost every industry out there and how could hotel industry be an exception to this revolution. Traditional booking mechanisms like phones and agents have been replaced by OTAs, brand websites, and other channels. Some channels are more profitable or we can say less costly than others are. Hotels have to continuously make sure that they are using the most profitable channel to sell their inventory to maximize revenues. Yielding and Pricing strategy has the prime role to play in determining which channel shall be used to maximize revenues. However, some hotel revenue managers fail to determine which channels have been major contributors to the revenue against the cost incurred on them.

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Trivago Bought An AI Startup That Eased Peoples' Fears About Giving Up Data | fastcompany.com

All types of online services are scrambling to meet the AI-driven personalization standard set by Amazon and Netflix. Fast-growing international hotel search engine Trivago is taking that path by acquiring machine-learning startup Tripl, which analyzes users' social media profiles to recommend itineraries and link to offers from third parties like hotels or tour operators.

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Tracing back online travel in India since 2005

The origins of online travel in India can be traced back to 2005. Access to the Internet was scarce, and electronic payments and online travel penetration levels were abysmally low. Twelve years later, the landscape is unrecognizable. The proliferation of affordable Android-powered smartphones, cheap 4G data services and mobile payments have sparked an online revolution. Sensing the tipping point of digital services, investors are aggressively backing digital companies across travel, online retail, payments, food deliveries, logistics, taxi bookings, education and more.

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Intelity Cites 5 Benefits of Budgeting for Mobile Device Management in 2018

With the hotel technology trend of bring-your-own-device (BYOD) among hotel guests and staff on the rise, the hospitality industry is finding that mobile device management (the administration of mobile devices, such as smartphones, tablet computers, laptops and desktop computers) for hotels is a necessary investment. More than half of all hotel guests will carry three or more devices with them while traveling, and you can bet that employees are also equipped with a variety of devices, from smartphones to laptops.

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HEBS Digital Awarded Nine Travel Weekly Magellan Awards Customer Engagement and Direct Bookings Website Solutions

Travel Weekly announced the winners of the 2017 Magellan Awards, with HEBS Digital earning nine awards total. With entries from across the U.S. and around the world, the Magellan Award winners represent the best in the travel industry and salute the outstanding travel professionals behind it all.

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5 Guest Engagement Strategies Every Hotel Should Be Using

Today, StayNTouch announced the release of a new guide, 5 Guest Engagement Strategies Every Hotel Should Be Using. The high-level publication outlines actionable tactics for hotels to amplify their connections with guests to win new business, increase satisfaction and gain a help them gain a competitive advantage.

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Airbnb, Amazon, Hilton, Southwest, Booking.com Meet in Miami to Discuss Driving Data Excellence

The state of personalisation, the potential of artificial intelligence and machine learning, the impact of EU's GDPR regulations and the possibilities of forecasting tools to send your revenues rocketing are just some of the topics being covered at EyeforTravel's Smart Travel Data Summit North America 2018, taking place in Miami on February 27-28, 2018.

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EyeforTravel have an attendee list for the digital and data travel elite that you need to see!

The focus of this event is mobile, social media, data analytics, personalisation and tech innovation. With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. Mobile has made the journey more spontaneous with 'on the go' research tools.

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U.S. Millennial Travelers are Relaxed, Romantic and Embrace #YOLO

New U.S. generational data released today by Expedia Media Solutions, the advertising arm of Expedia, Inc., shows that American travelers are deal-driven explorers, and Millennials embrace the 'you only live once' (#YOLO) mentality, take risks and focus on crossing things off their bucket list, while Gen X prefers relaxing trips and visiting family. The findings, from a survey conducted by Northstar Research Partners, illustrate broad U.S. travel trends as well as the distinct shopping habits, influences and motivations of travelers across four generations, including Generation Z, Millennials, Generation X and Baby Boomers.

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U.S. Millennial Travelers are Relaxed, Romantic and Embrace #YOLO

New U.S. generational data released today by Expedia Media Solutions, the advertising arm of Expedia, Inc., shows that American travelers are deal-driven explorers, and Millennials embrace the 'you only live once' (#YOLO) mentality, take risks and focus on crossing things off their bucket list, while Gen X prefers relaxing trips and visiting family. The findings, from a survey conducted by Northstar Research Partners, illustrate broad U.S. travel trends as well as the distinct shopping habits, influences and motivations of travelers across four generations, including Generation Z, Millennials, Generation X and Baby Boomers.

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Staybridge Suites Partners With Celebrity Chef Carla Hall

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, reveals its culinary collaboration between the Staybridge Suites brand and Carla Hall. A continuation of the brand's Hugely Different campaign that launched in May of this year, Carla Hall, co-host on ABC's The Chew, created five exclusive recipes that are delicious yet easy to make when staying at a Staybridge Suites hotel. All Staybridge Suites properties feature full-size appliances in the kitchen and spacious guest rooms, so preparing the recipes is simple and stress-free.

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Mobile Tech is Key for Hotels Looking to Engage Millennial Guests

In the past decade or so, smartphones have changed our lives. There are almost quite literally apps that do everything, from improving the quality of photos to helping us navigate the roads to allowing us to book travel online.

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He's a Fan - Golfer Adam Scott Joins Mandarin Oriental's Global Advertising Fan Campaign

Professional golfer and Masters champion, Adam Scott, has been welcomed as the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\".

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Marriott Hotels announces winners of its 2017 TestBED programme

Marriott Hotels has announced the three winning tech start-ups of its 2017 European accelerator programme, TestBED. These selected companies will now pilot their innovative solutions and technologies in three Marriott Hotels in Europe, with a chance to grow through expert guidance from industry leaders.

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Luxury travel consumers love their smartphones

Luxury travel consumers are far more comfortable using their smartphones to book their flights and accommodation than ordinary travellers according to EyeforTravel's The Global Luxury Travel Consumer report.

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Top 5 Luxury Hotel Brands of the Year

As summer ends, we take a look back over the year so far and round up our pick of the Top 5 Luxury Hotel Brands of 2017, selecting the ones that have impressed us the most with their services and properties.

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Red Roof Launches First Soft Brand The Red Collection

Following comprehensive consumer research, Red Roof has launched The Red Collection, the first soft brand in the company's 44-year history, with the opening of the first property, The St. Clair Hotel in Downtown Chicago. Red Roof's research found that today's upscale economy travelers are not looking for hotels that are identified as \"trendy\" or \"hip\"which they equate with expensive and fleeting. Instead travelers are looking for modern, accessible and affordable properties with enhanced amenities in the hearts of cities they love, prime locations near the things they love to do. The Red Collection is a portfolio of upscale economy to midscale unique hotels that are hyper-local, drawing inspiration from the local vibe and culture of the city centers in which they are located.

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Tourism Businesses Need to Get On Board the Voice Search Revolution

The travel industry in Asia Pacific should prepare itself to maximise business from voice searches online. Simply optimise your digital online presence by building reputation, trust, authority and relevance and the voice recognition algorithms of Google, Apple, Amazon and others will do the rest for you mostly. That was the recommendation by Bronwyn White, tourism strategist and co-founder of MyTravelResearch.com. She was addressing an audience of tourism marketers at the Tourism Marketing Rockstar Convention, which took place in Sydney, 14 September. White told the audience that voice search and chatbots were the latest digital marketing outcomes of the artificial intelligence revolution currently transforming the travel industry by stealth. Apple Siri, Google Now, Windows Cortana and Amazon Alexa are the leading voice activated chatbots helping consumers search without typing. They all use artificial intelligence algorithms to drive voice search. They also tap into user preferences, geographical location, and previous search history. White told the audience that nearly 60% of searches from mobile devices are now voice searches. Google reports that 55% of teens and 40% of adults use voice search daily on Google. Not surprisingly, research shows that people are more comfortable using voice search at home or in the office, not in public transportation, the gym or a public restroom. However, young people under 24 are more comfortable using voice search in pubic places. \"It's a foretaste of things to come,\" said White. \"We're still at the start of the revolution.\" White recommended that destinations, theme parks, hotels and restaurants etc should tailor online content to satisfy FAQs by voice, which, unsurprisingly, tends to be more conversational than written search. For example, rather than type \"weather Khao Lak\" we might now ask \"What is the weather going to be like in Khao Lak when I arrive next week?\" (it is likely Google will already know something of your plans). She told the audience that there were five ways tourism businesses should adapt their marketing:

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Luxury travellers outspend the rest by over 600% and the gap is growing

Whilst the average traveller spends $1,690 per trip, luxury consumers on average lavish $5,365 per trip according to the report. The different levels of spending become even bigger over the course of a year as luxury consumers take double the trips per year at just over 5.6, meaning a per annum outlay of over $30,000, or six times the average traveller's spend.

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Moxy Times Square Reinvents The Traditional Hotel Experience, Encouraging Guests To Play On

In a debut that's as provocative and confident as its name suggests, Moxy Times Square's opening represents a disruptive shift in scale. Transforming a historic building into a dynamic, design-driven hotel, the property is welcoming, surprising, instantly comfortable and - with 612 bedrooms and over 22,000 square feet of flexible event space - remarkably intimate. Formerly the New Mills Hotel, built in 1907 in Midtown Manhattan on 36th Street and 7th Avenue, Moxy Times Square proves that affordability doesn't have to mean a sacrifice of style or comfort.

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How to manage your hotel's online reputation

Online reputation has become vitally important across all industries and for those operating in the hospitality sector it's an essential area to manage. Today when booking a hotel, googling and reading reviews is one of the most common steps travellers will take it has a huge impact on your bottom line.

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These Treetop Hotel Bubbles Are Even Cooler Than Staying in a Treehouse | travelandleisure.com

If you ever spent hours on end playing in treehouses, dreaming you were living in a magical kingdom filled with fairies and elves, you'll be happy to know you can relive your childhood with a trip to Canada. The Free Spirit Spheres on Vancouver Island in British Columbia, Canada are tiny, round hotel pods that look like suspended hobbit homes straight out of a J.R.R. Tolkien novel.

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Online Hotel Marketing A Hotelier's Guide to Inbound Marketing

Hotel-marketing expert Nafsika Bourma shares with hoteliers her best practices for a new online technique: inbound marketing. When done correctly, it's especially effective because it focuses on attracting and engaging the traveler without underestimating their knowledge and evaluation abilities, empowering them to make an informed booking decision they won't be disappointed with.

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Florida Tourism After Irma Many Hotels Reopened | Tourism-review.com

In the wake of Irma, some regions struggle with problems the Florida Keys have even announced a temporary tourist stop. After the storm, Visit Florida spoke with marketing representatives of all the destinations to obtain a detailed assessment of the situation and to revise plans for the promotion of Florida tourism. While in some smaller Caribbean islands, the devastation caused by Irma and Maria, led to long-term stops for tourism, Florida is working hard to get back into operation as soon as possible.

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Brexit high on the HOSPACE2017 agenda on 2 November

Brexit will once again take centre stage at HOSPACE2017 the annual conference and exhibition of HOSPA, the UK's leading organization for hospitality professionals involved in Financial Management, Revenue Management, Marketing and IT on 2 November at the Royal Lancaster London.

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Expedia.com launches Collections - the best hotels for every experience

Expedia has launched Collections, a new resource to help travelers find the best hotels for every experience.

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Tourism is growing despite terror fears

Fear of terrorism is a major factor in holiday planning Large variation in safety perceptions of different destinations ITB Berlin and IPK International analyse global shifts in travel behaviour People's enthusiasm for travel remains unbroken

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Amadeus and MTCO Launch Mekong Trends Aviation Seminar

Amadeus and the Mekong Tourism Coordinating Office (MTCO) is jointly organising the first Mekong Trends Aviation Seminar, which is scheduled to take place in Bangkok on the 10th of October.

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Small Luxury Hotels Of The World Relaunches Loyalty Programme INVITED

Small Luxury Hotels of the World has launched an evolved loyalty programme INVITED. The free-to-join programme replaces The Club of SLH and offers all members access to exclusive rates, guaranteed benefits and 'Small Luxuries' right from their first stay at any of its 500 small, independently minded hotels worldwide.

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The Murray, Hong Kong Launches Its First Niccolo Lecture with World-renowned Trend Forecaster

The Murray, Hong Kong hosted its first Niccolo Lecture with international trend forecaster Cecile Poignant, editor of the influential Trend Tablet. Held at the House of Madison before an audience of industry innovators and media, Poignant presented an insightful lecture on 'The Future of Travel & Hospitality', exploring how travel will be defined in the future and how consumers will adapt to the changes.

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Recap on The 2017 My Place Hotels of America Convention

The 2017 My Place Hotels of America Convention held September 11th through 13th was a historic success for the brand, its owners, operators, and partners. Convening nearly 200 attendees from across the country at San Antonio's beautiful Hyatt Regency Hill Country Resort, the event delivered on its promise to engage participants across platform updates and development news, while updating the My Place story with its most exciting chapters yet. With Beyond Borders as the convention's central theme guiding perspectives throughout panel discussions, keynotes, and hands-on workshops, Ryan Rivett, My Place President and CEO, was quick to not only welcome the attendees with the perspective the theme lends, but immediately pointed to just how pervasive the theme is. Beyond Borders wasn't just a central theme for the convention, it's the culture cultivated by the hard-working people of My Place.

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Hilton Honors Members Can Now Shop with Points on Amazon

Hilton (NYSE: HLT) announced that starting today its 66 million Hilton Honors members can redeem their Hilton Honors Points for purchases at Amazon.com. Hilton is the first hotel brand to offer customers the ability to Shop with Points at Amazon.

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Hotel Indigo And ASOS Launch Collaboration Featuring Travel-Inspired Fashion

Hotel Indigo, an IHG (InterContinental Hotels Group) hotel brand, and ASOS, a global online fashion retailer, today launched ASOS x Hotel Indigo Edits. The edits are inspired by the neighborhood stories each Hotel Indigo property tells through its unique design. The edits represent seven different Hotel Indigo destinations, with outfits curated by notable social media influencers.

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New Study from BDRC Provides Unique Insights into American International Travelers

Research consultancy BDRC's Global Passenger Study uncovers the views and habits of over 16,000 international air travelers. The results give fresh, and sometimes surprising, insights into the preferences of Americans who are flying internationally.

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Leonardo Hotel introduces female friendly rooms with security | travelandtourworld.com

Scottish hotel chain Leonardo Hotel launches women-friendly rooms', providing the services with female room services and the men-only floors so guests feel safer. This European hotel chain Leonardo Hotel has launched a range of women friendly rooms for female guests who are travelling without men or the females who are interested in solo travelling. The chain is offering the female-friendly rooms at their hotels in the regions like Edinburgh, Baden-Baden, Berlin, Cologne, Dusseldorf, Frankfurt, Mannheim and Munich.

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Magnuson Hotels celebrates the launch of Magnuson Rewards with exclusive OTA conversion offer

Magnuson Hotels, America's fastest growing brand and the world's largest independent hotel group, announced today a launch offer for their new Magnuson Rewards loyalty program aimed at capturing and converting guests visiting on bookings made via online travel agencies (OTA).

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Maestro PMS Introduces Guest Loyalty System that Increases Hotel Repeat Business

Successful independents know they need a healthy mix of repeat corporate business and leisure guests for a strong bottom line.

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Hard Rock International And Sony Music Entertainment Turn Up The Music With New, Reimagined Rock Star Suites

ORLANDO, Fla. -- In support of Hard Rock International's continued global expansion, the two powerhouses known for their deep-rooted music heritage are uniting to put a radical new spin on the traditional presidential suite by integrating vibrant life-sized content, mixed media and memorabilia featuring the world's most iconic music artists. Sony will also bring their unique musical aesthetic to various facets of properties worldwide, ranging from design elements and original content creation to experiential events and innovative music integration into Hard Rock Hotel & Casino properties.

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TrustYou's Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

TrustYou, the world's largest guest feedback platform, seeks to help hotels meet the needs and requirements of the modern guest and to digitize the industry with constant product updates and technological advancements. Amazon Echo, the hands-free and voice-controlled device to provide intelligent personal assistance, has become increasingly popular for hotels to receive their guests' wishes through talking to \"Alexa\" in their hotel room. Chicago's Acme Hotel paired TrustYou's direct messaging service and Amazon Echo to combine all guest requests via text, email, Facebook messenger and voice control in TrustYou's dashboard.

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Mantra Group Says Loyalty Is Big Business

Mantra Group has taken a personalised approach to its new guest loyalty program resulting in more than $10 million worth of bookings in its first six months. Mantra+ replaces the Group's former Club.CuSoon program and, according to Mantra Group's Chief Operating Officer Tomas Johnsson, the success in Mantra+ lies in personalised value.

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Laurent A. Voivenel Addresses Digitalization In Hotels At TOPHOTELPROJECTS World Tour in Dubai

Laurent A. Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India, Swiss-Belhotel International, addressed delegates at Top Hotels Project World Tour Dubai on Digitalization in Hotels yesterday. The conference presented a unique mix of critical industry insights and power networking in an interactive and inspirational programme.

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Newest Must-Read hebs Whitepaper: The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning

Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about any major upgrades your property needs to take in its digital technology and marketing strategy.

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Accor: What will be the hotel room of the future?

Travel through time with a hotel room and immerse yourself in the Roaring Twenties or in the modern style the future may bring. To every era its own style, to every style its own room. Record player or wireless speaker?Little in common between the twenties shiny rooms and the flashy and geometric style of the sixties! It is not only the design, but also the rooms' equipment that evolved. While the beginning of the century's petroleum lamps were not easy to maintain, today we can turn on the light with a clap of hands. A beep can open the curtains and a snap of the fingers can change the TV channel. This timeline of the past 100 year offers us a glimpse at the numerous transformations one single hotel room went by through the ages.

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Intelity Mobile Messaging System FREE to Qualified Hotels

Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making \"messaging\" the new social media. To help hoteliers stay competitive and communicate with their guests more efficiently, Intelity has designed a new Unified Messaging Portal to enable guests to place requests with hotel staff via the messaging channel of their choice, whether it be SMS text or social media. \"Mercury: Messaging\" is Intelity's new tool, being offered at ZERO cost for the SMS-only version to qualifying hospitality organizations or upgrade to the full version to include Facebook messaging.

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Angie Hospitality Set to Present Latest Advances in Interactive Guest Room Technology at HTNG North American Insight Summit

Angie Hospitality, creator of the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution purpose-built for hotels and resorts, has been asked to provide insight on its game changing solution at the HTNG North American Insight Summit. The event is scheduled to take place September 26-27 at the Westfields Marriott Hotel in Chantilly, Virginia. Angie Hospitality will present audience members with an informative presentation on Angie's multiple features and benefits at 3:45 p.m. on September 26 in the Lincoln Forum Auditorium. With leading members of the hospitality community expected to attend, valuable details will be provided on how increasing trends in online and voice-activated services can now be leveraged in a way that maximizes guest satisfaction, streamlines hotel operations and provides additional revenue opportunities.

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IBC Hospitality Technologies Launches Website Redesign

Today, IBC Hospitality Technologies, a software company aimed to help independent hoteliers with management and marketing, announced the redesign and relaunch of its website www.ibchospitality.com. IBC Hospitality Technologies is placing increased focus on simplifying solutions for independent hoteliers. The site now features a cleaner and more contemporary design, along with the ability to self-onboard in minutes or receive detailed demostrations. The new website is designed to provide a more engaging user experience for hoteliers and enhance navigation.

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Amadeus and OACIS launch world's first 'pop up' check-in service so you can drop your bags off anywhere

For many travellers, the airline check-in process at an airport is one of the most time-intensive and frustrating parts of their journey. The strain on airports will continue to increase in the coming years with the Airports Council International (ACI) predicting that global passenger trafffic will grow 5.2% per annum until 2029*.

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Airbnb top hospitality newsmaker in Asia: Meltwater | ttgasia.com

Airbnb has the largest share of voice on both news and social media channels in Asia, trumping other hotels including legacy brands that have been in operation for much longer, a study by Meltwater shows. This data was uncovered by tracking the total mentions of brands online, including ASEAN's top five hotels, sharing economies such as like Airbnb and Homeaway, and Online Travel Agents (OTAs) like Expedia and Agoda.

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MGM Resorts Launches First Corporate Brand Campaign: 'Welcome to the Show'

MGM Resorts International, whose resort portfolio includes some of the world's most iconic hospitality brands, launched its first-ever corporate brand campaign this weekend, turning the spotlight on the incredible array of entertainment experiences that form the nexus across the company's 27 distinctive resort destinations. The integrated \"Welcome to the Show\" campaign illustrates MGM Resorts' expertise as the leading global entertainment company, showcasing the infusion of entertainment within every guest experience from award-winning live and theatrical performances to interactive dining, immersive nightlife, one-of-a-kind retail, extraordinary spa offerings and more.

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Travel Tripper named 2017 Search Engine Land Awards Nominee

Leading industry publication Search Engine Land recently named Travel Tripper as one of the final nominees for the upcoming 2017 Landy Awards, a prestigious program to recognize top agencies and marketers in the field of search marketing and optimization.

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EyeforTravel: Turn Insight into Profit by Driving Innovation in Travel Data

Data is the new oil of the information age. Organizations that can harness the power of data can enhance their customer experience, achieve a competitive advantage, improve conversion rates, segment more effectively, drive loyalty and develop unbeatable products.

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A digital social media strategy glossary for hoteliers | boutiquehotelnews.com

Online marketing in the hospitality sector has a lot of buzz words associated with it - Hannah Beraud-Hindi looks at what they mean in practice.

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Hoteliers Take Note as Social Entertainment Venues Innovate | hladvisors.com

Over the past several years our consultancy has been asked to explore social entertainment options that enhance a patron's experience whether at a resort, restaurant, casino, or mixed-use development. The trends of what's hot and innovative always ignites the discussion. The evolution of social entertainment involves an innovative mix of activities, culinary, and entertainment value differentiation in a marketplace that is rapidly changing through the innovative use of technology.

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The Definitive Guide to Hotel Marketing

We believe that the major changes in the hospitality industry and the constant evolution of digital marketing have created a demand for a truly definitive guide to hotel digital marketing, so we set out to create it in collaboration with WebCanada. This guide has sourced content from an elite group of experienced hospitality marketers from different areas of the hospitality industry around the world. We can truly say that this guide has been created for marketers by marketers who have 'been there, done that.' A must read for any hotel digital marketer.

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NewBook Set to Take Innovative Tech to Prestigious Events Hotel Tech Live and Independent Hotel Show

Hotel owners and management teams will be wowed by innovative, new technology from NewBook at two of the industry's leading events in the coming weeks. The expert team behind the feature packed software designed to integrate a host of seamless digital functions into the everyday running of hotels will be demonstrating why the technology has secured awards and a strong customer base at the prestigious Hotel Tech Live and Independent Hotel Show.

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How TripAdvisor and AirBnB Have Drastically Changed Hotels

It's no secret that tech-based hospitality platforms such as TripAdvisor and AirBnB are seeing great success, causing increasingly significant amounts of concern among the owners and operators of the world's largest hotel brands.

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IHG's avid hotels to Extend Company's Midscale Leadership

IHG (InterContinental Hotels Group) today revealed the name of its new high-quality midscale brand, avid hotels, alongside a brand logo and renderings of the hotel exterior, public space and guest rooms. First introduced to owners at the IHG Americas Conference in June, avid hotels is franchise ready beginning today, officially marking the start of licensing in the U.S. for this much-anticipated new brand.More than 150 owners have already expressed interest in the brand demonstrating the strong demand and great potential for avid hotels in this market segment. IHG expects the first avid hotels locations to begin construction in early 2018, and the first hotel is anticipated to open in early 2019.

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Digital Workplace App Beekeeper Launches Inline Translation Feature for Inclusive Collaboration

In an increasingly globalized world, organization-wide adoption of dynamic, integrative translation technology is mission-critical. The newest addition to Beekeeper's rapidly growing feature lineup, inline translation, brings next-level connectivity to diverse non-desk workforces. Available on both web and mobile versions of their award-winning digital workplace application, inline translation allows Beekeeper users to translate any post or comment into their preferred language with a simple click. The new feature supports 30 languages including Spanish, French, German, Chinese, Italian, and Arabic.

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Sonesta Announces Expansion Of Sonesta ES Suites With Addition Of 14 New Properties

Sonesta International Hotels Corporation is proud to announce the expected addition of 14 new hotels to the Sonesta ES Suites portfolio, emphatically marking the extended stay brand's fifth year of operation. Since its introduction in 2012, Sonesta ES Suites has grown to 42 hotels nationwide, delivering a surprisingly different take on an extended stay hotel in cities across the U.S.

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Red Roof Rewards Loyal Guests with an even Richer RediCard Rewards Program

Already the richest rewards program in the economy hotel industry, Red Roof's RediCard is taking its point-based rewards to new heights. Guests can now use their RediCard points to not only book free nights, but also to shop for gift cards from popular retailers like Amazon and Target or consumer products from Red Roof's online catalog, including Apple products, cameras, luggage, watches and more.

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Le Meridien Hotels & Resorts Brings Collaboration With Renowned Chinese Art Collective X+Q Art To Paris

Ahead of Maison & Objet Paris, Le Meridien Hotels & Resorts, part of Marriott International, Inc., today announced the brand's collaboration with Chinese art collective X+Q Art will extend to Paris. Founded by renowned artists Qu Guangci and Xiang Jing, X+Q Art will unveil its limited edition artwork inspired by the brand's Parisian heritage at the brand's flagship hotel: Le Meridien Etoile.

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Introducing \"Flavor by Loews Hotels\": A Culinary Experience Designed To Showcase Hyper-Local Flavor

Loews Hotels introduces Flavor by Loews Hotels, an innovative food and beverage experience serving up the best local flavor right within the four walls of the hotel. Rolling out nationally this year, Flavor by Loews Hotels is built on partnerships with artisan food & beverage vendors ranging from bakers to ice cream makers. The indigenous products are showcased on menus across the brand's portfolio, enabling guests to experience a taste of the destination without ever having to step off property. Loews Hotels is one of the first hotel brands to embrace local partnerships on a national scale, satisfying guests' desires to immerse themselves in the destinations -- bite-by-bite and sip-by-sip.

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Home2 Suites by Hilton Launches Road to Home200 Challenge

Home2 Suites by Hilton, part of Hilton's (NYSE: HLT) innovative All Suites category and one of the fastest growing brands in the portfolio, gears up for another significant and impressive milestone, expected before the end of 2017: the opening of its 200th property. To celebrate the momentous occasion, Home2 has invited hotel journalists to predict which pending location will be the 200th opened hotel in the \"Road to Home200\" Challenge.

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DoubleTree by Hilton Inspires a More Welcoming World Through New Your Warm Cookie Awaits Campaign

Nearly 100 years ago, Conrad Hilton shared his vision to fill the earth with the light and warmth of hospitality. DoubleTree by Hilton one of Hilton's (NYSE: HLT) 14 world-class brands brings to life that vision every day, starting with its signature, warm DoubleTree Cookie welcome.

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NAVIS Adds Two Powerhouse Technology Entrepreneurs to Advisory Board

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, is pleased to formally announce the addition of Tom Gonser, founder of DocuSign, and Sanjay Dholakia, former Chief Marketing Officer of Marketo to the company's new Advisory Board.

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Study finds 80 percent of travel managers today make mobility the biggest priority in corporate travel

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today unveiled findings from its 2017 Asia Pacific Corporate Traveller study. One key finding shows that 80 percent of travel managers now believe mobility to be the biggest priority in managing corporate travel; another underscore the rise of premium economy as a new corporate favourite class; a third finds companies trying to stay on top of corporate travellers who are increasingly deviating from their travel policy.

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Frasers Hospitality Meets Travellers' Needs with Revamped Loyalty Programme

In line with its commitment to constantly deliver exceptional services to its guests, Frasers Hospitality, a division of Frasers Centrepoint Limited, has relaunched its Fraser World loyalty programme to meet the evolving needs of today's traveller. The new lifestyle-focused loyalty programme includes the redemption of e-shopping vouchers.

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HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

Preparing for the new EU General Data Protection Regulations (GDPR), a framework legislated by all EU member states with a required compliance date of May 25, 2018, Hospitality Financial and Technology Professionals (HFTP) has taken the initiative to develop hospitality-specific guidelines and a certification for a Hospitality Data Protection Officer (HDPO). The building of these resources is underway by a team of 23 experts, recruited by HFTP to comprise the HFTP Hospitality DPO task force. The task force chair Alvaro Hidalgo, managing partner with FIRSTLOGIC Consulting based in Spain, has outlined the objectives for the group in the months leading up to the May compliance deadline, detailed in the post on the HFTP Connect blog, \"HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline.\"

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Intelity is Helping Hotels Meet Travelers' Mobile Demands

With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers' needs today to identify which technologies will help them engage with guests of tomorrow. Those who are unaware of what their customers will be expecting/demanding in the coming year should reference Hospitality Technology's 2017 Customer Engagement Technology Study. According to the 6th annual report, 57% of hotel guests are expecting/demanding mobile check out (but only 24% of hotels provide it), 54% are expecting/demanding mobile check in (but its only available at 35% of hotels), and 45% of guests are expecting/demanding a mobile key be sent to their smartphones so they can bypass long lines at the front desk (but that service is only available in 16% of hotels).

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Study: 31 Percent Of Restaurateurs Use Digital Technologies A High Potential

The first study of the METRO Chair of Innovation takes a look behind the scenes of the hospitality sector and offers new insights on the use of technology in the restaurant industry in Germany, France, Italy and Spain. How do restaurants use digital solutions or why do they refrain from using them, what are their demands? And why is it worth to drive digitization in an industry that is still largely operating in the analogue world? Now we have the answers.

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IntercityHotel GmbH celebrates its 30th anniversary and concludes a cooperation agreement with its namesake in South America

This month sees IntercityHotel celebrate its 30th anniversary. The founding principle of operating hotels located in the immediate vicinity of major transport hubs has helped the chain to achieve considerable awareness and popularity, particularly in the German-speaking countries. IntercityHotel GmbH was set up by Deutsche Bahn in 1987 on the basis of a concept that had been jointly drawn up with Steigenberger Hotels AG. The latter has been the sole owner of IntercityHotel GmbH since 2004.

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Hotelchamp partners with TrustYou and offers review content to users

Today, TrustYou and Hotelchamp officially announce their partnership to help hotels improve the online guest experience. TrustYou's established Meta-Reviews service will complement Hotelchamp's solution. TrustYou is an expert in analyzing worldwide reviews, posts and surveys, and transforming these into Meta-Reviews to provide convenient summaries and scores for hotels. This will be combined with Hotelchamp's all-in-one direct booking platform to boost direct bookings and build stronger guest relationships.

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Phocuswright Announces the Battleground: The Americas Winners

The award winners of Phocuswright's Battleground: The Americas, Presented by Amadeus, held September 12, 2017 at the Plug and Play Center have been announced. 16 innovators took the stage to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group of early-stage startups.

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MediaConcepts clinches 2017 Outstanding Website WebAward for Meritus Hotels & Resorts

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, was recognised for their outstanding achievement in the design and development of the Meritus Hotels & Resorts website which was recently conferred an Outstanding Website Award by WebAwards 2017.

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OpenKey Named Exclusive Mobile Key Provider For IBC Hospitality Technologies

Corporate hotel chains aren't the only ones imbuing their hospitality experiences with newly developed technologies. An exclusive technology partnership between OpenKey and IBC Hospitality Technologies is now enabling independent hotels worldwide to offer the in-demand mobile service to guests who prefer to bypass the front desk, go straight to their rooms upon arrival, and use their smartphones as room keys. The partnership is a win-win; OpenKey will grow its customer base by bringing its innovative mobile keyless entry services to IBC's independent hotel clients all over the world, and IBC will further enhance its technology portfolio by adding yet another cutting-edge, convenient and desirable mobile guest solution.

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A New Look for a Historic Chicago Hotel's Website

The Blackstone, a historic Chicago property, was looking to revive their online presence and communicate a luxurious experience through a new website. As a new addition to the Autograph Collection, they were in need of an online identity as unique and stunning as their hotel. The Blackstone teamed up with HEBS Digital to create a superior, revenue-driving website that showcases all of the exceptional features of this breathtaking property.

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Asia Pacific Destinations Dominate Travel on Airbnb Between June to August 2017

Hospitality is an intrinsic part of Asian cultures and it's no secret that travellers from around the world want to immerse themselves in these diverse communities, that's why, nine out of the top 16 trending destinations globally on Airbnb between June and August, were in Asia Pacific countries. China led the top three cities to visit.

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Kleindienst Group Launches The Floating Venice - the World's First Underwater Luxury Vessel Resort - in The World Islands, Dubai

Kleindienst Group today launches The Floating Venice, the world's first underwater luxury vessel resort at Cityscape Global. Valued at 2.5Bn AED (680m USD), The Floating Venice will be located in The World islands, 4km offshore from Dubai and will bring an authentic Venetian experience to the Middle East.

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15 Guest Satisfaction Survey Terms Demystified

The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service excellence, improve guest satisfaction and positively impact their online reputation.

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Coolest Hotels in the Wild: From Glass Pods in New Zealand to Luxury Tree Houses in Thailand | independent.co.uk

These days, a bed, clean sheets and a mini bar isn't enough to impress; modern travellers are searching for the most unique getaway, an experience that really kicks their trip up a gear. Glamping has gone from a niche way to spend a night in the woods to a multi-million pound industry, while Airbnb has opened the door to a range of quirky sleeping opportunities worldwide. And with the rise of the trend for unusual digs, a range of back-to-nature options has popped up. Here are eight of the best places to spend a night under the stars.

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California hotel will deliver 10-pound doughnut to your room | foxnews.com

Dough-nut disturb, because your wildest pastry fantasies are about to come true. Thanks to an objectively sweet promotion from the J.W. Marriott Desert Springs Resort & Spa in Palm Dessert, Calif., guests can now have a whopping 10-pound pink doughnut delivered straight to their door. As the main event of the hotel's new $219 Donut Disturb package, the hefty treat, which measures three feet wide by a foot high, will be wheeled straight to the room with a side of milkshakes when guests are ready for a serious sugar high.

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London Tourism Expects Further Investment And Promotion | tourism-review.com

It has become a tradition over the last four years: the mayor of London launching the autumn cultural season of the British capital in the presence of several hundred VIPs and the cream of the crop of London's cultural institutions. On the 31st of August, Sadiq Khan upheld this tradition during a soiree held at the Museum of Natural History, in Hintze Hall, where a gigantic blue whale skeleton was recently suspended from the ceiling. In the context of this pre-Brexit period, Sadiq Khan the successor to the flamboyant Boris Johnson the current Secretary of State for foreign and Commonwealth affairs of Theresa May's Conservative government spared no effort convincing patrons of London's appeal.

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Four Seasons Launches First Pop Down

With all eyes on Toronto during the city's annual film festival, Four Seasons Hotels and Resorts staged a surprise four-day experience highlighted by a one-night only celebration of artistry and imagination in the heart of the city.

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Choice Hotels Teams Up with the American Red Cross and Boys & Girls Clubs of America for Natural Disaster Recovery Efforts

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, is donating up to 1,250 free hotel nights to the American Red Cross and Boys & Girls Clubs of America to assist first responders, volunteers and families displaced by recent natural disasters including Hurricanes Harvey and Irma.

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12 hotels where animals are part of the package | cnn.com

Luxury bedding and hot tubs are all well and good, but when did you last check into a hotel with real creature comforts -- provided by real creatures? From herons to horses, several properties around the planet provide encounters with animals for their guests alongside the regular room service. Here are 12 of the best hotels with their own critters in residence.

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Why your next data hire should be a neural network

Although Artificial intelligences (AI) are a long way from truly emulating the human brain and replacing your data analysts, they are taking their first steps and should definitely be a part of your data team. This is the conclusion of EyeforTravel's new report into deep learning, which is free to download now.

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What Makes Your Guests The Promoters Of Your Brand?

Are your guests willing to recommend your hotel to a friend, family member or colleague? If yes, then you are probably on the right path. Net Promoter Score (NPS) is a powerful tool used by brands across industries to identify their happy clients (promoters) and the not-so-happy clients (detractors); those who would want their near and dear ones to visit your property based on their pleasant stay, and those who would not. Of course, the activity is beneficial for hotels as it brings forth the areas that need improvement and helps them better their services in future. Moreover, the more the number of promoters, the better it is for the hotel. However, one cannot run away from the fact that there would always be some detractors who would leave your property disgruntled and would not hesitate to leave a negative comment or a low rating for your hotel. The presence of these detractors can pull down the hotel's overall Net Promoter Score, and prove to be a dampener.

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Selecting the right Hotel Direct Distribution Solutions

As a Hotel Manager/Director, have you ever felt uncertain or slightly overwhelmed by the number of partners and tools you need to manage to properly market your hotel?

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What do guests want from a modern city hotel?

If you flip through your grandparents' old photo albums, you'll notice that their vacation pictures look very different to yours. While they may have captured the moment they sat down for a themed dinner in a hotel restaurant, your snapshots are more likely to show off your best food truck finds. It's just one of the many ways that travel and tourism have changed in recent decades. To keep up with those modern trends and preferences, hotels must identify new ways to keep guests checking in year after year.

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Twitter Can't Sell Your Products, But Here's How To Use It As An Effective Marketing Tool | forbes.comTwitter is rarely going to sell your products or services. But it is an unprecedented tool for selling. To understand why, you need to look at how selling works today. To succeed, you need to be visible, valuable, and connected. And that starts with conversations - you reaching out to key individuals to engage with them. Twitter is the ideal place to start conversations. I think of it as an ongoing conference, 365 days a year, 24 hours a day, where people talk about what's important to them. They're allowing you, in 140 characters or less, to start a conversation with them. And unlike with any other platform, you can reach just about anyone. Let's say you're in B2B (Business-to-Business) sales. With Twitter, you can reach out directly to a CEO whom you'd never be able to get on the phone. When you tweet them or respond to one of their tweets with your thoughts about what they shared, you get a chance to connect.

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Swiss-Belhotel International Partners With Gulf Air's Falconflyer Programme

Bahrain -- Swiss-Belhotel International has joined Gulf Air's FalconFlyer (loyalty / frequent flyer) programme awarding the national carrier's FalconFlyer members 200 miles for every night's stay at participating Swiss-Belhotel properties spread across 23 countries worldwide. The agreement is effective from September 1, 2017.

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AETHOS Examines the HR issues for Lodging Companies Considering the Cruise Sector

AETHOS Managing Director Thomas Mielke spearheads a profound look at the human resources staffing and skill set issues and challenges that are faced in the cruise sector. This is the first in a series of four articles focusing on human capital advisory in the cruise space.

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Lodging Interactive Launches End of Summer Website Sale

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its End of Summer website sale program. Through the program Lodging Interactive will credit full service customers for the cost of developing their new website, essentially providing customers with a free website.

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Skift Announces Final Line-Up of Speakers and Sessions for Skift Global Forum

Skift Inc., the largest travel industry intelligence and marketing platform, today announced the final list of confirmed speakers and sessions for its flagship event, Skift Global Forum. The annual conference, one of the most anticipated in the travel industry, will take place at Jazz at Lincoln Center's Frederick P. Rose Hall, Sept. 26-27, 2017.

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OpenTravel at the IATA NDC Hackathon 2017, Silicon Valley

OpenTravel Alliance (OpenTravel) attended and participated in the International Air Transport Association (IATA) New Distribution Capability (NDC) Hackathon from August 25-27, 2017 at the LinkedIn headquarters in Sunnyvale, California USA. The IATA NDC Hackathon hosted about 20 participating teams, and consisted of a 28-hour coding experience, on-site workshops and access to industry mentors. Sandy Angel, specifications manager at OpenTravel, served as a mentor to the participating hackers.

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ALICE Announces Acquisition of GoConcierge

ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today the acquisition of GoConcierge, a leading concierge software platform.

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INTEREL secures 10m growth capital to fuel expansion of its Internet of Things (IoT) solutions for the hospitality industry

Paris, 7th September 2017 - Jolt Capital SAS, an independent and growing private equity firm, regulated by the Autorite des Marches Financiers (AMF), has announced the investment of 10 million in INTEREL, a leading provider of IoT solutions for the hospitality industry.

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U.S. Domestic Travel And Road Trips On The Rise

According to MMGY Global's 2017 Portrait of American Travelers, domestic vacations now make up 85 percent of total American vacations; and during the past 12 months, 13.9 million more vacations were taken within the U.S. compared to internationally. The rising preference for domestic destinations has also resulted in the increasing popularity of road trips.

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How travel brands are using deep learning to get ahead

The report, which is free to download now, examines the role that deep learning can play in travel and finds that far from being a futuristic concept, the machine learning technique is already creating real-world return on investment for travel brands.

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Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty

Markham, Ontario Maestro PMS announced it completed integration with the Listrak hospitality data platform.

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For the 4th Time, Milestone, Inc. Appears on the Inc. 5000 list, Ranking No. 4180 with Three-Year Sales Growth of 64%

Inc. magazine today ranked Milestone, Inc. number 4,180 on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy's most dynamic segment its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino's Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.

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The Marriott family American Dream: From \"Hot Shoppes\" to hotels - cnn.com

\"What do you think we should do?\" It's a question that has guided hotel heir Bill Marriott Jr. as he led his family's business, Marriott International Inc., for half a century. Marriott's most valuable lesson on leadership came on a December evening in 1954 during a brief chat with President Dwight Eisenhower. The President was visiting the Marriott family farm and trying to decide whether to venture out hunting on a cold day. \"He looked at me and he said 'What do you think we should do, Bill?' Marriott recalls \"'I just said 'Wow.' I said, 'It's cold out there, let's stay inside.'\" It was a simple query, but carried a lesson that Marriot has never forgotten.

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Can deep learning change travel and tourism?

Travel could be one of the main beneficiaries of rapid advances in Artificial Intelligence (AI) learning techniques as struggles to utilise huge amounts of data in order to understand complex human behaviours. Key to this is deep learning according to the report, which is free to download now. This a method where neural networks organised in hierarchical layers evaluate data sets. Deep learning deliberately aims to emulate the way that human and animal brains interpret information and consequently is making huge strides.

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SiteMinder partners with PriceTravel Holding and Despegar, says it is committed to Latin America's hotels

Four months since announcing Chile's RQ Grupo Hotelero as its 26,000th customer, the global hotel industry's leading cloud platform, SiteMinder, today reveals it is more committed than ever to supporting the burgeoning tourism industries across Latin America. The company has partnered with PriceTravel Holding and Despegar, two of the top online travel agencies within the region, to provide local hotels greater visibility within international source markets.

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Dusit International opens new Global Sales Office in India

Dusit International, one of Thailand's foremost hotel and property development companies, has opened a new Global Sales Office (GSO) in Mumbai, India, to promote Dusit Hotels & Resorts to the country's vast and fast-growing outbound travel market.

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Forbes Names Marriott International One of the World's Most Innovative Companies

Marriott International, Inc., was recently named to the Forbes 2017 World's Most Innovative Companieslist, joining the ranks of Tesla, Amazon and Netflix. Forbes' proprietary evaluation ranks companies according to their \"innovation premium\" or the difference between their market capitalization and the net present value of cash flows from existing businesses (based on a proprietary algorithm from Credit Suisse HOLT). Marriott ranked #19 of 100 and is the only hotel company in the Top 20.

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Marriott International Activates NBA Partnership Across Four Continents

Marriott International, the world's leading lodging company, is continuing its relationship with the National Basketball Association (NBA) to serve as the official sponsor of several marquee events, including the NBA China Games 2017, the NBA Mexico City Games 2017, the NBA London Game 2018, and the NBA All-Star Game 2018 in Los Angeles.

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Can Saudi Arabia Build a Popular Tourist Destination?

Tourism in the Middle East has long been dominated by the high-end resorts in Dubai, Egypt and Jordan yet they could soon have a new challenger in their midst. Saudi Arabia is turning its attention to tourism and entertainment as it seeks to not only reposition its economy but also meet a pent-up demand for greater leisure options within its own population.

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How Hospitality Brands Can Win With Millennial Parents Through Conscious Capitalism - forbes.com

Where they were once mostly indebted students living with their parents, many millennials today have spouses, families and, collectively as a cohort, hundreds of billions of dollars in spending power. Millennials also place strong emphasis on travel, so it's no surprise that they're using their hard-earned dollars to take their families on once-in-a-lifetime vacations. I recently had the opportunity to visit the Atlantis resort in Paradise Island and interview both the president, Howard Karawan, and CMO, Lauren Snyder, about their new philanthropic project and how they are shaping the culture and re-imaging their brand for the modern traveler.

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Facebook & Instagram help put African tourism on the social media map

Attending the Annual World Tourism Conference in Rwanda, Facebook (www.Facebook.com) and Instagram representatives were in Kigali this week (28-31 August) to discuss and explore ways in which social media can be used to effectively drive tourism growth across the Continent. Showcasing how both platforms can be used as a tool to creatively help change the narrative of Africa as a tourist destination, the team also took part in a live panel discussion exploring the 'Evolution of Online Travel and Lifestyle Tourism: Leveraging Africa's Diversity'.The event, developed by the Rwanda Development Board, the Corporate Council on Africa (CCA) and the Africa Travel Association (ATA), saw government officials, tourism ministers, tourism boards and business professionals from across the world and the Continent descend onto the capital.Showcasing how tourism operators and agencies can leverage Instagram, Facebook Live and Facebook 360, the Facebook and Instagram team discussed how new technologies can be used to create a seamless experience for both the tourist and the operator; from immersive travel experiences to entice potential customers, to using WhatsApp and Facebook Messenger to allow tourism companies to build customer service channels and communicate with customers prior to booking, during their trip and on their return home.Commenting on Facebook's involvement in the World Tourism Conference Akua Gyekye, Public Policy Manager for Africa at Facebook said: \"Social platforms offer tourism agencies and companies in Rwanda and across the Continent, wonderful opportunities to put their countries firmly on the map. We're excited to share ideas about how Instagram and Facebook can help Africa share its rich culture and beautiful landscapes with the world, and connect with the tourists of today and the future an effort we're proud to support.\"Ahead of the conference, Facebook undertook a number of training sessions including partnering with the ATA and Rwanda Development, the local business council, to train 100 tourism focused SMBs in how to use Facebook platforms to promote, engage with communities, and grow their businesses.

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August

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5 Reasons You Can't Miss EyeforTravel North America in Las Vegas this Year

On October 19, EyeforTravel will kick off its 19th annual North American summit the only travel conference in America that guarantees you will walk away with actionable insights & take-aways.

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New Cendyn Report: Personalizing the Guest Experience

Hotels and their amenities are designed to provide guests with a truly unique experience, and your hospitality marketing should do the same. With the advancement of Hotel CRM and digital technology, it is now possible to create meaningful interactions throughout the entire guest journey, starting at pre-arrival and continuing post-stay through the loyalty loop. The key to success is simple: know your guest so you can anticipate their preferences and desires. Hotels who personalize their communications to plan, guide and nurture their guests' experiences are able to turn those guests into loyal brand supporters and advocates. With value and experience at the center of their campaigns, these hotels are able to break away from discount-driven marketing.When it comes to personalizing their communications and implementing one-to-one marketing, many hoteliers are not sure where to start. At first glance the process can seem intimidating, but with the right guidance and tools, you can implement one-to-one marketing with confidence and ease.

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Vizergy Digital Marketing System Technology Stack Selected for Case Study by Nation's Fastest Growing Data Centers

Peak 10, the industry leader in IT infrastructure and security, highlights Vizergy's successful partnership in new case study. Vizergy provides stability, reliability and security to hospitality clients by combining proven digital marketing strategies, best-in-class marketing tools and their proprietary, cloud-based marketing system, hosted and supported by Peak 10, one of the nation's most advance data centers.

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Frasers Hospitality Unveils Refreshed Modena by Fraser Brand

Frasers Hospitality, a division of Frasers Centrepoint Limited, is enhancing and refreshing its Modena by Fraser serviced residence brand as part of its commitment to meeting the evolving needs of travellers through continuous innovation.

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HSMAI Celebrates Adreana Bailey and Jane Pearsall as Hotel Sales Professionals of the Year

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, is pleased to announce the HSMAI Hotel Sales Professional of the Year Award recipients. Adreana Bailey, National Sales Manager, Hilton DFW Lakes, will be recognized as the Hotel Sales Professional of the Year in the On-property category. Jane Pearsall, Senior Manager of Worldwide Sales, Global Business Travel, Best Western Hotels & Resorts, has been selected as the Above-property Hotel Sales Professional of the Year Award recipient. Pearsall and Bailey will be honored with the awardswhich are in their inaugural yearon September 6, 2017 at HSMAI's 90th Anniversary Celebration Dinner at Lansdowne Resort & Spa in Leesburg, Virginia.

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ALICE Raises $26 Million Series B Funding from Expedia, Inc.

New York, NY, August 30, 2017 ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today it has secured $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE), the world's largest online travel company. The completed investment makes Expedia a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was originally established with an equity investment in 2015. ALICE intends to use the funds further the mission of delivering the very best technology and customer service in the industry. This round brings ALICE's total funding to $39 million.

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8 Steps to Transform the On-Property Guest Experience

Optimizing on-property guest experience is increasingly important. In fact, it frequently sits at the top of priorities for most hoteliers. Today, StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, released a new guide titled, The 8 Steps to Transform Your Hotel's On-Property Guest Experience.

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ITB Berlin - Springboard for South American start-ups

The perfect way to achieve success: with the 'Travelups! Startup Challenge' on 31 October 2017 at the Feria Internacional de Turismo de America Latina (FIT) in Buenos Aires, Argentina's start-up community will be recognising South American travel industry start-ups. The winner will receive a comprehensive exhibitor package for the eTravel World at ITB Berlin 2018. The Travel Technology segment at the World's Leading Travel Trade Show gives start-ups access to the global market and a chance to showcase their innovations to professionals from around the world.

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Expedia's Loss Is Uber's Gain

In any other industry, the sudden departure of two of its leaders in the space of 18 months might suggest something about the health of the sector. But online travel with plenty of growth still ahead is also one of the most fascinating and rapidly changing e-commerce sectors. Technology and innovation continue to remake our marketplace.

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Amsterdam-based Hotelchamp raises 4M in total seed funding

Hotelchamp, a marketing and sales platform that helps hoteliers drive more direct bookings on their websites, today announces an additional 2.25M raise in seed funding. Hotelchamp previously raised 1.75M in seed funding, bringing the total seed funding for the Amsterdam-based tech company to 4 million.

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Why everyone in travel is getting excited about tours and activities

From the big online travel players, to airlines, to hotels, to a host of start-ups, tours and activities are seeing huge interest and investment according to EyeforTravel's report, which is free to download now. This is because advances in technology and platforms have opened up the market and all of the aforementioned players are eyeing the area as a major growth opportunity.

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HFTP Announces Re-branded Annual Convention Formal Event, HFTP's Annual Tribute to Success

Hospitality Financial and Technology Professionals (HFTP) is making some key updates to its Friday evening event at its upcoming Annual Convention, an event the association has produced since 1952. The event, which offers essential educational and networking opportunities for hospitality finance and technology professionals, will feature a reformatted formal dinner program. Now called \"HFTP's Annual Tribute to Success,\" the celebration will focus on recognizing the association and its outstanding members beginning at 6:30 p.m. on Friday, October 27, 2017.

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Infographic: The Review Of Social Customer Service

The summer is in full swing, and to brighten your mood further here is our recently published Review of Social Customer Service infographic. The infographic is the result of polling over 50 participants from the Conversocial Community on their internal social operation and their future priorities.

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The decline of the Western tourist | chicagotribune.com

Tis the season to go to Ibiza. Or Bali. Or Miami, or maybe just pack the car, round up the kids, and go to a nearby beach. August is, after all, vacation month in much of the Western world and is also vital to the bottom line of the global travel industry, one of the most unheralded economic engines in our world today.

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As Major Brands Rush to Re-Create Boutique Experience, Some Hotels Still Prefer to Go Big

With the millennial generation holding an increasingly substantial amount of influence in the hospitality industry, many of the world's largest hotel brands have become all too aware of the average young person's desire for individualized travel experiences. As a result, companies like Marriott and Hilton have begun to create new brands within their brands that are aimed at re-creating the experience one would find at a boutique hotel, replicating signature boutique touches like local aesthetics, individualized attention, and a heavy emphasis on all the latest innovations in tech.

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Comfort Hotel Brand Asks America \"What's Your Waffle?\"

In celebration of National Waffle Day, Comfort Inn and Comfort Suiteshotels are asking breakfast lovers to raise their voices, and their forks, to help pick a new waffle flavor to be served at complimentary breakfasts at select Comfort brand hotels.

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Deutsche Hospitality launches a WeChat presence in China

This month has seen Deutsche Hospitality open up an account with WeChat in China. WeChat is one of the country's leading mobile communication platforms and is used on a daily basis by more than 900 million smart phone owners. The app provides instant messaging and social media functions alongside numerous other services such as mobile payment.

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Tours and activities market powering ahead

The report, which is free to download now, finds that tours and activities providers are experiencing growth rates of between 9% and 30% as the sector benefits from a growing proportion of the consumer's spending power, inward investment, and increasing connectivity. This likely makes it the fastest growing sector in the travel industry.

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Why Managing your Hotel's Digital Assets Saves Time and Money

According to Accenture Interactive, 50% of companies have more digital content that they can effectively manage. Hotel groups are not immune, and if they don't get control of their assets, it's going to cost a lot of time and money. Digital Asset Management (DAM) technology offers solutions for industries across the board, the travel and hospitality industry is no different. In fact, in an industry where digital assets are so necessary, it is important that hotel groups understand what value a DAM solution can offer. Utilizing this technology will help you to effectively organize, access, share and store your digital assets.A common issue with digital assets in the hospitality industry (photos, videos, virtual tours, marketing material etc.) is that they are difficult to keep up-to-date for each person that is granted access to them. For example, a hotelier may have their property's images stored on their computer and, at the same time, someone else at a corporate level may have access to different, smaller or outdated images on their computer. A DAM solution enables hotel groups to control all of their digital assets from one central location that is accessible from anywhere 24/7. This allows for collaboration while ensuring consistency for each user as the most up-to-date assets will always be what they are accessing.Another benefit of DAM technology is that it allows approved users like tour operators, PR partners, marketing companies and other internal/external stakeholders to view, select and get the asset(s). This integration ensures that the content you have displayed across the web (even on brand.com site) is consistent, accurate and fresh.DAM systems save time and money. Fifty three percent of companies spend more time on operational details of managing content (Accenture Interactive.) Rather than multiple departments and locations uploading the same content into their own computer systems (as many call silos,) the content should be uploaded one time into a central Digital Asset Management repository. Stakeholders who need and want the content will access the system and find streamlined file search and retrieval. This allows users to more efficiently find what they are looking for and eliminates the cost of recreating lost or misplaced assets.Visual content is perhaps the most important factor when it comes to travel planning. As this content continues to become essential to travelers' booking decisions, it is now imperative that hotels find ways to effectively manage their assets. DAM technology gives hotel groups an avenue to organize all of their conten t and simplifies the process of accessing, sharing and distributing it.

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Small Luxury Hotels Of The World Announces New Hotels of August 2017

Small Luxury Hotels of the World is delighted to welcome five new independently-minded hotels this August in Iceland, Greece, Croatia, Tallinn, New York State and Taiwan. Offering everything from historic UNESCO heritage and quintessential US grandeur to modern marine-side luxe and a new ski destination, these hotels offer a snapshot of the diversity of the SLH portfolio around the world.

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UNWTO Launches Travel.Enjoy.Respect' Campaign

In the framework of the International Year on Sustainable Tourism for Development, 2017, the World Tourism Organization (UNWTO) is launching a consumer-oriented campaign aimed at raising awareness of the value and contribution that sustainable tourism can make towards development. The 'Travel.Enjoy.Respect' campaign wants to engage tourists in making the sector a catalyst for positive change.

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TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC

TrustYou, the world's largest guest feedback platform, continues to expand its international influence in the area of hospitality by naming Alex Tan the new Senior Director Enterprise Sales for the Asia-Pacific region. Alex recently joined the company's Singapore team, with the goal of overseeing and managing all operations in the area of APAC and amplifying TrustYou's market presence and product portfolio.

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Softscribe Inc. Names Top 10 Quotes from Industry Leaders at Hotel Data Conference 2017

BENTONVILLE, AR Softscribe Inc., a leading hotel tech PR firm, attended the 9th annual Hotel Data Conference (HDC) earlier this month in Nashville, TN with a group of its best-in-class clients. Smith Travel Research hosted 623 attendees at the Omni Nashville for a 3-day deep dive into forecasting and data insights for the global hospitality industry.

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Wyndham Reveals Executive Team for Post-Spin Hotel Company

Wyndham Worldwide revealed executive leadership appointments for the new, publicly traded pure-play hotel company to be created by the 2018 spin-off from Wyndham Worldwide.

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Why IHG's New Midscale Hotel Brand Doesn't Have a Name

InterContinental Hotels Group recently announced plans to roll out its 13th hotel brand, which stands to be a value-driven midscale offering. The company, however, did not give its newest brand a name, not yet anyway.

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Growing Team: NAVIS Expands Executive Team to Amplify Product and Service Innovations

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced that Jeff Schuett has joined the company as Chief Technology Officer and Vice President of Technology. NAVIS has also promoted Brise Carpenter to Vice President of Client Success, and Jeff Robertson to Vice President of Marketing. The newly formed management roster is another key indicator of the company's momentum and record revenue in the company's recently completed the fiscal year 2017.

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Join Us for a Webinar: How to Increase Customer Loyalty by Fully Integrating Guest Acquisition & Engagement

According to Phocuswright, 79 percent of bookings on hotel websites were made by travelers that belonged to a hotel loyalty program or guest recognition program. As the travel planning landscape evolves, the more relevant content you deliver to the website visitor and your current and future potential guests, the better the engagement and the higher the conversions and revenues.

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World's fastest-growing tourist destinations for 2017 | cnn.com

Don't be surprised if your favorite city feels a bit more crowded the next time you visit. The United Nations World Tourism Organization has released its latest UNWTO World Tourism Barometer and the flood of global travelers looking to journey beyond their borders is stronger than ever. Numbers indicate that destinations worldwide received 369 million international tourists (overnight visitors) in the first four months of 2017 -- a whopping 21 million more than in the same few months of 2016. Perhaps even more surprising are the report's figures highlighting the fastest-growing tourist destinations in 2017, based on international arrivals.

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AURA the Autonomous Service Delivery Robot

Millennium Hotels and Resorts introduces a new guest service associate, AURA the Relay Robot, South East Asia's first Front-of-House Autonomous Service Delivery Robot in the hotel industry at M Social Singapore.

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Marco Polo Hotels Introduces The Silk Road Iced Coffee

Following the successful introduction of the group's signature Earl Grape Iced Tea, Marco Polo Hotels will launch a new beverage across over 40 of its restaurants, bars and in-room dining menus on 1 September 2017. The Silk Road Iced Coffee will be available at the group's thirteen Marco Polo Hotels in China, Hong Kong and the Philippines as part of a series of signature beverages to reflect the brand's ethos, the spirit of discovery and travel.

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Benchmark Hotel Transform Recreation With New Trends... Hammocrafting anyone?

Take a hike or an electric bike. Go up a lazy river in a Hammocraft or strike a yoga pose on a paddle board. Make a splash with a waterbike on Arizona's largest lake. Glow Golf after dark. Howl with the wolves or take a rockin' ride & roll on a Zorb, the hottest new trend in adventurous play. With summer in full swing, Benchmark Resorts & Hotels and theGemstone Collection are celebrating life and living with the latest and most exciting recreation trends, spanning the Green Mountains of Vermont across the nation to The Rockies.

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Aloft Hotels Kicks Off 2017 Live at Aloft Hotels Tour Featuring Emerging Musicians

Music-lovers will once again be able to come together and enjoy stripped-down performances from the next big acts in music as Aloft Hotels announces the launch of its 2017 Live At Aloft Hotels Tour. With a focus on both established and emerging artists, the brand is also kicking off the 8th Annual Project: Aloft Star Competition, a global contest to identify and elevate tomorrow's hottest artists. The contest is launching in collaboration with Grammy-nominated, multiplatinum-selling musician, singer and songwriter, Gavin DeGraw as a mentor to this year's winner.

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How an Employee App Leads to Hilton Austria's Guests Feeling Right at Home

You don't become the leading hotel chain in the world without knowing how to create successful customer experiences. And successful customer experiences start with exceptional employee experiences, which often come down to one simple thinggreat internal communication. The sharing of knowledge among hospitality professionalsno matter their specific role or locationcan make or break a hotel's ability to cultivate a culture of engagement and innovation, all in the pursuit of making their guests feel at home. In that regard, Hilton Hotels & Resorts, with more than 550 hotels in 85 countries, is clearly doing something right, and that includes their ability to recognize that there's always room for improvement.

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What Hotels Think Millennial Travelers Want | cntraveler.com

Hotels have long been falling at the feet of millennialsthat tech-savvy, experience-driven, pleasure-seeking demographiccreating new brands and installing modern amenities entirely for a younger set of travelers. Fast and furious Wi-Fi? Check. Texting with the front desk? Using a smartphone to open the door? Buzzing lobby scene with craft cocktails and local artwork on the walls? Check, check, check. We get it.

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Element Hotels Launcges Clothing Exchange Pop-Ups In Celebration Of National Secondhand Wardrobe Day On August 25

Element Hotels, part of Marriott International, is proud to support National Secondhand Wardrobe Day on August 25, 2017 by introducing The Element Exchange, a series of secondhand clothing pop-ups. All of the brand's properties in North America will participate, using their public spaces to encourage hotel guests and local communities to swap, not shop, for their next item of clothing.

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The Important Attributes of Big Data to the Travel Industry | insidebigdata.com

By 2022, the global travel industry is expected to grow to ten percent of Global GDP or a yearly revenue of around $10 trillion. Travel is a massive industry that could become much more efficient when big data is completely implemented in each and every aspect of travel. The travel environment is no stranger to data. Each and every airline reservation, every hotel stay, rental care reservation creates data. However, now travelers are making trip arrangements on the web, posting reviews, ratings, blogs and the like on social networks that result to more but highly fragmented data.

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New Zealand's Natural Beauty Makes the Island Nation Ripe for Hospitality Industry Growth [Infographic]

In 2020, EVEN Hotel Auckland is slated to make its debut, marking the first time that the brandwhich was homegrown by InterContinental Hotels Group to focus specifically on a consumer shift toward holistic wellnesswill expand its reach outside of North America.

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Funding to Travel Startups Nearly Doubles Over 18 Months

The forthcoming Phocuswright report, The State of Travel Startups 2017, highlights the astonishing influx of funding into travel startups over the past year and a half. In the first decade that Phocuswright tracked funding (2005 through 2015), travel startups attracted US$33 billion in capital. From 2016 through 2Q17 a period of just 18 months travel startups raised $29 billion, nearly doubling the total amount raised since 2015 to $62 billion.

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Oakwood Worldwide Rewards Scholastic Achievement, Community Involvement with $39,000 in Scholarships to Associates' Children

Oakwood Worldwide, the global leader in furnished and serviced apartments, is pleased to award Howard F. Ruby scholarships to six dedicated and exemplary students for the 2017/2018 school year, which may be renewed annually for up to four years. The program, named after the company's founder, has awarded more than $168,500 in scholarships to children of Oakwood Worldwide associates.

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HFTP Announces 2017 CHAE of the Year Recipient Guus Martinus Heijmans, CHAE

Hospitality Financial and Technology Professionals (HFTP) will honor Guus Martinus Heijmans, CHAE as the 2017 Certified Hospitality Accountant Executive (CHAE) of the Year at its upcoming Annual Convention this October. The CHAE of the Year award honors the individual that scored the highest on the CHAE certification exam within a given year. HFTP's Annual Convention will be held from October 25-27, 2017 at the Omni Orlando Resort at Championsgate in Championsgate, Florida USA.

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New Analytics Product Helps Airbnb Hosts Compete with Hotels

Leading provider of vacation rental data AirDNA has released a cutting-edge market intelligence product to help professionalize the Airbnb host community. Market Minder displays key hospitality metrics for every Airbnb rental worldwide, enabling hosts to compete on the same level as hotel executives.

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Introducing AURA, the room service robot | cnn.com

What's your favorite hotel perk: Is it the swanky gym, the fluffy pillows, the opulent spa? Or maybe it's the simple but luxurious treat that is room service. After all, once you've ordered an indulgent breakfast in bed, it's hard to go back to making it yourself. One hotel in Singapore is taking room service to a new level thanks to AURA, the room service robot. AURA works in the M Social Hotel in Singapore -- a lifestyle hotel designed with the business-traveling millennial in mind.

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Hotels find alternatives to room service | usatoday.com

Traditional room service is becoming a service fewer travelers are demanding. Instead, they are looking to be able to order food the way they do at home. And hotels are responding by forming partnerships with food-delivery services such as Peapod and Grubhub. Hawthorn Suites by Wyndham late last year introduced Homemade @ Hawthorn, an in-room cooking program enabling guests to make easy meals. New York chef Hari Nayak and Top Chef competitor James Rigato have created an e-cookbook of recipes for the brand.

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Boutique & Lifestyle Lodging Association ( BLLA ) Launches Stay Boutique Leadership Conference in Los Angeles

Los Angeles This October, BLLA is disrupting the boutique space with the launch of the Stay Boutique Leadership Conference, replacing the association's annual Leadership Symposium. Designed to congregate the leaders and influencers in the community, the new conference will take the boutique and lifestyle sector to new heights, dissect the \"new boutique mindset\" and forecast ahead to what boutique means for 2018. Hotel pioneers, lifestyle authorities and hospitality innovators will gather at the UCLA Luskin Conference Center for this three-day event to educate the boutique community and network with the industry's most influential players.

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Rosewood Hotels & Resorts Announces Global Advertising Campaign

Rosewood Hotels & Resorts today announces the launch of a new global advertising campaign developed in partnership with Studio Dangin, a creative agency renowned for its collaborations with the world's most influential fashion, lifestyle, and fragrance brands, including Balenciaga, Balmain, Lancome, Prada, Alexander Wang, and Vera Wang. The new campaign reimagines Rosewood's A Sense of Place philosophy while simultaneously positioning the luxury hotel group as an innovator of global style with a growing presence in Europe and Asia.

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Comfort Brand Hotels Continue Category Dominance with Hotel Openings and Strongest Pipeline in History

The Comfort hotel brand is experiencing a record-setting pipeline while successfully executing on the brand's growth strategy to open one hotel per week in 2017. Developer interest in the brand remains strong due to the Comfort brand's appealing prototype, category-leading results, and the proven leadership in the upper midscale segment of Choice Hotels International, Inc. (NYSE: CHH).

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Marriott International Debuts First-Ever Campaign for New Category Marketing Approach

Marriott International announced a new strategic advertising approach to connect guests with its brands and associates. \"Golden Rule,\" the multi-dimensional campaign debuted today in the U.S., and will for the first time feature four of Marriott International's brands together: Courtyard by Marriott, Fairfield Inn & Suites, Four Points by Sheraton and SpringHill Suites.

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Where Hotels are Increasing & Decreasing Marketing Investments

The mission of HSMAI's Digital Marketing Council is to inspire success for HSMAI members and those they serve through the creation, curation and promotion of relevant knowledge in the digital marketing space.

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Tackling GDPR compliance before time runs out | mckinsey.com

Europe is on the brink of a sea change in its data-protection laws. In fact, when the General Data Protection Regulation (GDPR) takes effect on May 25, 2018, the effects will reverberate far beyond the continent itself. The GDPR goes further than harmonizing national data-protection laws across the European Union and simplifying compliance; it also expands the reach of EU data-protection regulation and introduces important new requirements. It seeks to ensure that personal data are protected against misuse and theft and to give European Union residents control over how data relating to them are being used. Any entity that is established in the European Union or that processes the personal data of EU residents in order to offer them goods or services or to monitor their behaviorwhether as customers, employees, or business partnerswill be affected. Any failure to comply with the regulation could incur severe reputational damage as well as financial penalties of up to 4 percent of annual worldwide revenues (see sidebar The GDPR: Key facts for a synopsis of the new rules).

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Hotel Las Americas Bolsters In-Room Security with ASSA ABLOY Hospitality's Elsafe SENTINEL II Safes

Stockholm August 16, 2017 Hotel Las Americas, a five star hotel located in Cartagena, Colombia, is further increasing onsite security with the installation of the Elsafe SENTINEL II in-room safes from ASSA ABLOY Hospitality in all 530 guestrooms at both Las Americas Casa de Playa and Las Americas Torre del Mar. Sitting on the shores of the Caribbean Sea, the hotel now offers guests an efficient and easily accessible in-room security option in addition to high-class amenities, leisure activities, onsite restaurants, a relaxing spa and state-of-the-art workout facility.

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TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio

TrustYou, the world's largest guest feedback platform, expands its client portfolio and reports successful new partnerships with numerous independent and chain hotels across the globe. Thereby, the platform reinforces its global market presence and continuous growth in the field of feedback management, guest communication, and review marketing.

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How Fixing Your Hotel's Lost & Found Process Can Drive Guest Loyalty

You're feeling rejuvenated on the tail end of a glorious island getaway, with the hotel quickly receding in your rearview mirror, when panic suddenly strikes. Shocked, you realize a pivotal personal item was left behind your carry-on backpack the one holding not only your half-devoured novel, but most importantly, your passport. With stress-induced clarity, you picture where it was left in the hotel room wardrobe next to the safe. Speeding back to the hotel, you call to notify the staff of your urgent loss. When you arrive to the reception desk, not only is your bag missing, but it seems the multiple staff you ask in desperation have no idea about your dilemma. Valuable time is wasted and your peaceful beach memories are flushed out by fear, angst, and confusion.

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Hotel Indigo Bali Seminyak Beach provides guests with the ability to book spa, activities and dining via the web, smart devices and guest in-room IPTV

Global hospitality management software company Xn protel Systems today announced it has implemented Reservation Assistant, a spa, dining and leisure management system, at the newly opened Hotel Indigo Bali Seminyak Beach in Bali. Providing end-to-end integration with the hotel's PMS and IPTV systems.

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TRACK RELEASES FIRST AI POWERED SECURE MESSAGING PLATFORM FOR HOMEAWAY AND AIRBNB

Cottage Grove, Minn.- In June, HomeAway announced that they would no longer pass along critical traveler contact information until a reservation is confirmed, creating concerns about the changing landscape of vacation rental listing sites. These changes by Homeaway have aligned them with the likes of Airbnb and traditional OTA's, creating increased concern and uncertainty for many vacation rental property managers and owners within the hospitality industry.

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TRACK Releases First AI Powered Secure Messaging Platform For Homeaway and Airbnb.

Cottage Grove, Minn.- In June, HomeAway announced that they would no longer pass along critical traveler contact information until a reservation is confirmed, creating concerns about the changing landscape of vacation rental listing sites. These changes by Homeaway have aligned them with the likes of Airbnb and traditional OTA's, creating increased concern and uncertainty for many vacation rental property managers and owners within the hospitality industry.

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7 Brands that should be on your radar

2017 is more than halfway through, and there are a few brands that TOPHOTELPROJECTS have their eye on that we think should be on your radar before the year is out. Check them out below!

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Puppy Overload: The London West Hollywood Welcomes Its New Bulldog Puppy Mascots

Just in time for National Dog Day on August 26th, The London West Hollywood at Beverly Hills is thrilled to welcome two adorable bulldog puppies as its new official mascots Winston & Churchill. Please let me know if there is an opportunity to feature The London's new mascots in your upcoming editorial!

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8 #Hoteltech Trends Disrupting Hospitality and Tourism | eventmanagerblog.com

Room service? There's an app for that. Consumer demands are changing and hoteltech is responding. Here we look at 8 hoteltech trends currently disrupting hospitality and tourism. For many years, the process of booking into a hotel and accessing its benefits during a stay has remained largely unchanged. Although room and resource booking have been largely electronic for some time, some booking applications are little more than a simple electronic diary. However, things are on the move. Keyless entry systems are being linked to booking systems and many of these features are becoming accessible by way of an API (Application Programming Interface), giving access to external agents. This type of access allows event planners to manage room blocks in full with event management & ticketing software.

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Red Roof Supports Industry Search Smarter Campaign And Launches Type Don't Click To Protect Travelers From Fake Booking Sites

In support of the industry-wide Search Smarter campaign to educate travelers on the dangers of fake booking websites, Red Roof is taking the lead to further protect consumers by launching its Type Don't Click campaign to ensure safe, authentic booking.

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Expedia reveals 10 busiest destinations for Labor Day 2017

Labor Day weekend is one of the busiest travel periods of the summer, spurring more air travel in 2016 than other midyear holidays such as Memorial Day and Independence Day.1 A recent Expedia survey2 confirmed that nearly 25 percent of Americans plan to get out of town for Labor Day this year. To help travelers get in one last summer getaway, Expedia today released data on the busiest destinations and where to go for a great deal.

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Hotelspeaker supports Derby Hotels Collection to respond to public reviews

Derby Hotels Collection has signed an agreement with Hotelspeaker to improve responses on all public online reviews published on Tripadvisor, Booking.com and Expedia, increasing its commitment with online reputation and customer satisfaction.

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With Hotel Operations Apps Increasingly in Demand, Facility for Hotels Stands Above the Rest

Technology will never replace the individual attention at the heart of hospitality, but many hotel operators have begun finding ways for tech to complement their business.

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Haute Hospitality: Uniform Collection MOMENTUM by Timo Weiland for Crowne Plaza Debuts at New York Fashion Week

It takes only seven seconds to make a first impression. Now, thanks to New York-based design team Timo Weiland, IHG and Crowne PlazaHotels & Resorts, guests will immediately see that the brand is challenging the industry status quo and delivering meaningful innovations that cater to the modern business traveler.

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Measured optimism the day-one theme at the 2017 Hotel Data Conference

NASHVILLE -- Performance indicators for the U.S. hotel industry remain strong, and there are no signs of a pending downturn even with the current climate of political and economic uncertainty, according to Thursday morning general session panelists at the sold-out 2017 Hotel Data Conference.Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel Data Conference sold out for the fourth consecutive year with a record 626 attendees. \"The industry continues to expand, albeit slowly,\" said Elizabeth Winkle, STR's chief strategy officer. \"We must remember that the smallest rate of growth is still growth.\" Winkle noted that 2017 was expected to be the year of supply growth and cited several key data points on the current state of the industry:

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PolyU Scholar Honoured with McCool Breakthrough Award for Advancing Hospitality and Tourism Education

Professor Kaye Chon, Dean, Chair Professor of the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) and Walter Kwok Foundation Professor in International Hospitality Management, was bestowed the 2017 McCool Breakthrough Award by the International Council of Hotel, Restaurant, and Institutional Education (I-CHRIE), the world's largest organisation of hospitality and tourism educators, for founding the Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

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How Can You Make the Most Out of Your Digital Marketing Plan in 2018?

You Can't Change That Which You Can't Measure

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Intelity's Enterprise App Now LIVE at Grupo Posadas Hotels

Orlando, Fla. -- Today Intelity announces that the enterprise app it developed for Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, is now LIVE at four brands: Live Aqua, Grand Fiesta / Fiesta Americana, Fiesta Inn, One Hotels, and Gamma Hoteles. Launch of the Fiesta Rewards app powered by Intelity will enable 141 properties to communicate with guests more effectively throughout their journey and provide them with direct-access to hotel services and information. In addition to providing easy access for booking stays, facilitating mobile check in and placing roomservice orders or service requests, the Fiesta Rewards app with enable members of its frequent traveler loyalty program (bearing the same name) to view their point balances and membership level.

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Associated Luxury Hotels International (ALHI) Hosts Insurance & Financial Leadership Exchange Conference

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization serving the Meetings & Incentive marketplace, held the 2017 ALHI Insurance & Financial Leadership Exchange (IFLE) from July 26-28, 2017. The conference, hosted at the stylish Loews Atlanta Hotelin the heart of Midtown Atlanta, brought together 20 senior-level meeting professionals and incentive specialists from the insurance and financial industries with 20 hotel executives. The event was co-hosted by Delta Air Lines and Loews Atlanta Hotel.

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NAVIS Introduces First-to-Market Solution to Recent Vacation Rental Listing Site Changes

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, this week revealed the first-to-market solution in response to the recent HomeAway changes that have created concern and uncertainty for many vacation rental owners and property managers.

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Expedia Announces Suite of Software and Technology Products for Hotel Partners

Seattle, Wash. -- Expedia Group, the world's largest online travel company, today officially announced Expedia Powered Technology, a toolkit of technology, marketing and data offerings designed to help hotel partners drive knowledge and efficiencies to grow their business. Originally introduced as a series of test-and-learns based on feedback from partners, the offerings have evolved into bespoke products for select strategic hotel partners, and reflect Expedia's increased focus on partner value beyond distribution.

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Radisson Blu Unveils the Art Of Weddings' Across India

Radisson Blu, the iconic hotel brand driven by innovation and design, launches 'The Art of Weddings', a campaign created exclusively for the India market. Building on the brand's global 'Something Blu, A Wedding of a Kind' concept, the initiative will run across all of India's 34 Radisson Blu hotels. Aimed at establishing the upper-upscale brand as the venue of choice for weddings and bridal related events, 'The Art of Weddings' is targeted at new age Indian couples and brings together the finest names in wedding services for a truly elegant, stylish and sophisticated wedding experience. Special privileges such as food and beverage discounts and a bonus of 25,000 Club CarlsonSM Gold Points, will be extended to all wedding bookings made at Radisson Blu hotels across India during the campaign period.

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How the hospitality industry will profit from the IoT | networkworld.com

Connecting the world changes everything. That's what businesses and consumers are learning as they embrace the Internet of Things (IoT) for everything from household garage door openers to smart-city applications that solve traffic congestion and reduce crime. But IoT is more significant than just adding connectivity to existing products or services. In fact, it is about changing the way products and services deliver value. In the process, products are becoming services, and services are becoming more intelligent.

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BENCHMARK's 2017 Food & Dining Trends: From Farmer Chefs to Sustainable Seafood, Millennials Drive Today's Culinary Trends

Chefs become farmers, eggs are more edible than ever, the drinks of the '20s roar again, onions appear in jams and desserts, while the demand for sustainable fish is rising like the tide. It's largely driven by Millennials with adventurous tastes, disposable income and a good bit of nostalgia for the foods they may have missed growing up.

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Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG

HTNG has chartered two new workgroups: Business Analytics Transactional Extract Workgroup and Voice Interaction Framework Workgroup to solve emerging industry challenges.

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Marriott Hotels Announces The Shortlist For Its 2017 Testbed Programme

Marriott Hotels has announced the eight start-ups shortlisted for the 2017 edition of its European accelerator programme, TestBED. This year saw almost 150 start-ups from 24 different countries submitting their innovative solutions and technologies for consideration.

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U.S. News & World Report Reveals 2017-18 Best Travel Rewards Programs

U.S. News & World Report, publisher of Best Hotels, Best Cruise Lines and Best Vacations, today announced the 2017-18 Best Travel Rewards Programs. The annual rankings identify 26 hotel and airline loyalty programs with the most rewarding perks for everyday travelers. Marriott Rewards ranks No. 1 in Best Hotel Rewards Programs, while Alaska Airlines Mileage Plan holds on to the top spot in Best Airline Rewards Programs.

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OLS Hotels & Resorts consolidates digital marketing with Tambourine

OLS Hotels & Resorts, a leading hotel management firm, has selected Tambourine to handle website and digital marketing efforts for its portfolio properties. Tambourine has launched services to many of OLS's portfolio, which includes more than 17 hotels in eight states, nine of which are located throughout California.

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StayNTouch Presents an Insider's Look at How to Evaluate Your Hotel Tech Provider

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, today released a list of the 7 most important things hoteliers should evaluate in their current technology service providers or when going through the process of selecting a new one.

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Extended Stay America Offers \"Bleisure\" Travelers Exclusive Deals And Tips Via Extended Perks Loyalty Program

According to a recent study from the Global Business Travel Association, 37 percent of business travelers combined their work trips with vacation days in the past year. Extended Stay America hotels (ESA), the largest owner operated hotel chain in the U.S., is helping these \"bleisure\" travelers make the most of their time on the road with exclusive offers from the brand's no-strings-attached loyalty program, Extended Perks, and tips for maximizing free time.

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OTAs are fundamentally breaking guest communication and hotels accept it | loopon.com

While some hoteliers have started questioning the OTAs' role in the hospitality industry, many still see them as the golden path to higher occupancy and survival. Don't get us wrong, the OTAs are undoubtedly an important channel to attract first-time guests. But a newly booked first-time guest is at the point in a customer relationship where the hotelier simply cannot afford to just close her eyes and smile. Once that first-time booking is done, the OTA should have played out its role, and it should be time for you to start getting to know the guest and help her form new habits for the next booking. Missing the opportunity to maintain the dialogue with the guest implies that you prefer to fight for the guest on the OTAs' terms next time as well - instead of fighting on your own terms, focusing your efforts on better service and price. While the OTAs thrive from this guest disloyalty (with silent acceptance from many hoteliers), taking a closer look at the guest communication can help you alleviate most of the pains that come with growing OTA dominance.

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This Newly-Opened New York Boutique Hotel Uses Text Messaging to Create Relationships With Guests Before They Even Arrive On Property

Newly opened Life Hotel has selected ALICE's guest text messaging and staff technology to facilitate guest communication and power staff operations. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests.

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Lodging Interactive Launches Stay.Play.Explore Local Sites Inspiring Travelers to Live Like a Local

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its localized Stay.Play.Explore micro website services for hotels. Stay.Play.Explore provides hotels with fully curated local destination content and lifestyle activity based information for hotel guests.

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The ENTERTAINER launches new in-destination travel app

The ENTERTAINER, a leading provider of 'buy one get one free' offers, today announced the launch of its new B2B travel platform, 'ENTERTAINER go'. The launch of 'ENTERTAINER go' comes as part of the company's plans to broadly expand their travel offerings and ever-growing global footprint. Available in over 160 destinations worldwide, the App is the ultimate travel companion, accommodating a traveller's every need. It serves as a personalised travel guide, with offline features such as a trip planner, guidebook and maps.

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The Inviting Nature of Filipino Culture Attracts Visitors to Islands [Infographic]

A noticeable part of Filipino cultures involves treating all guests as welcome visitors, whether they are foreigners or not. While the Philippines is notable for its food and the stunning tropical scenery that travelers find there, experts say it is the hospitality of this island nation that is driving word of mouth and attracting newcomers to this corner of the world.

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Alibaba Group And Marriott International Announce Innovative Joint Venture To Redefine Travel Experience

Alibaba Group Holding Ltd. (\"Alibaba\") (NYSE: BABA) and Marriott International, Inc. (\"Marriott International\") (NASDAQ: MAR) today announced the establishment of a joint venture to redefine the travel experience for the hundreds of millions of Chinese consumers traveling abroad and domestically every year.

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BEER WE GO! Four Points Best Brews Around the World Brew Off Kicks Off International Beer Day

BETHESDA, Md. --

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Shaquille O'Neal Takes on David Cordish at Live! Casino & Hotel

HANOVER, Md. -- In a real-life \"David vs Goliath\" battle at Live! Casino & Hotel, NBA Hall of Famer and 4-time NBA Champion Shaquille O'Neal took on David Cordish, Chairman of The Cordish Companies, in a head to head free-throw competition. The Megastar vs Mogul fight ended in a tie, when both made their sudden death shots after draining three of six throws.

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Special Report: What GDPR changes mean and how to stay compliant | travelweekly.co.uk

The EU's General Data Protection Regulation (GDPR) comes into force in May 2018, drastically changing the rules about how businesses hold and use customer data. We've teamed up with Abta and Travlaw to put together a guide on what the changes mean and the action businesses need to take now to make sure they are compliant. Amie Keeley reports

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Wyndham is Latest Hotel Brand to Spin Off Its Timeshare Business

Wyndham Worldwide is splitting its hotel business into two separate, publicly-traded companies: the first being Wyndham Hotel Group, a pure-play hotel company, and the second being Wyndham Vacation Ownership, a publicly-traded timeshare company that will join with the Wyndham Destination Network, which includes RCI, continuing to rank as the world's largest timeshare exchange company.

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Japan's futuristic airport hotel lets you rent tiny pods for power naps | businessinsider.com

There aren't many frills at the Nine Hours hotel, but when you're only staying for a nap or a layover between flights, soft sheets and a dark space are pretty much all you need. Nine Hours is a Japanese chain of pod hotels started in 2009, with each chain designed to accommodate people for between one and nine hours depending on their needs.

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Are Preferred Suppliers a Thing of the Past?

It's common understanding that corporate managed travel programs require the use of preferred suppliers. After all, isn't that the purpose of corporate-supplier negotiations to obtain special rates for the corporation, and guaranteed business for the supplier? But in reality, the consistent use of preferred suppliers is likely lower than we think. A recent Phocuswright survey of 2,300 U.S. business travelers found that fewer than half of those governed by a corporate travel policy always use preferred suppliers for car rental, air or hotel. And only about one third said they usually adhere to policy when choosing a supplier.

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Nine technology trends shaping tomorrow's travel industry

Sabre Corporation, the leading technology provider to the global travel industry, has released its latest technology forecast, Sabre Labs' 2017 Radar Report. The report evaluates nine key technologies with an outsized impact on the travel landscape, looking at what's happening today and what to expect for tomorrow.

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Hotels Versus OTAs: Who Is Winning Over Millennial Travelers? | forbes.com

The American Hotel & Lodging Association recently unveiled a new campaign designed to spread awareness about the dangers of booking a hotel through a third party. The campaign is a thinly veiled shot at online travel agencies (OTAs) and metasearch engines, which have evolved from hotel partners into bona fide competitors. Despite hoteliers' efforts to wrest back control of the transaction, OTAs are favored by Millennial travelers who would rather have one easy booking option than countless loyalty memberships.

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Coming to America: Chinese Travelers to the U.S. Continues to Grow [Infographic]

Every year, the number of Chinese tourists traveling the globe increases significantly, making them the largest group of travelers in the world. Now, thanks in part to a recent agreement between the U.S. and China to extend visas for short-term business travelers, tourists and students, the U.S. could see an increase in Chinese travelers in the near future.

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STR: Chicago, Orlando, D.C. are top meeting planner locations

Chicago, Orlando and Washington, D.C. are the top North American markets in the meeting planners' consideration set, according to STR's 2017 DestinationMAP (Meeting Assessment Program).DestinationMAP is a comprehensive study of meeting planners and the meetings market in North America. Now in its 17th edition, the report surveys meeting planners' preferences and their perceptions of 40 North American markets.Following Chicago (67%), Orlando (67%) and Washington, D.C. (66%), the most common destinations that meeting planners have used or would consider using are San Diego(64%) and Las Vegas (62%). \"Sixty-seven percent of planners listed Chicago and Orlando in their destination consideration set, and both markets were particularly popular in what we define as the large meetings segment (1,000+ attendees),\" said Chris Klauda, STR's director, destination research. \"Planners indicated that a safe environment was overwhelmingly the top consideration when selecting a meeting site, followed by a clean and attractive location, and other logistical considerations.\"Other key findings from the 2017 DestinationMAP include:

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HFTP Announces Advisory Council for its Second Annual HITEC Amsterdam in April 2018

Hospitality Financial and Technology Professionals (HFTP), the only organization producing nonprofit hospitality events at an international level, including the world's largest Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the advisory council for its second annual HITEC Amsterdam. The next HITEC Amsterdam will take place from April 1113, 2018 at the RAI Convention Centre in Amsterdam, The Netherlands.

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WoodSpring Hotels Finalizes Brand Repositioning

WoodSpring Hotels, the nation's fastest-growing value extended-stay hotel company, today announced that it has begun the final process of its previously announced brand repositioning, with 171 hotels having completed the process and an additional 15 properties in the final stages.

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Pegasus Solutions Completes Infrastructure Upgrade

Pegasus Solutions today announces the completion of its data center migration, improving the performance, reliability and security of its reservation and distribution systems that hoteliers rely upon worldwide. The company migrated its customer data to a new technology in December 2016 without one incident of unscheduled downtime, and completed follow-on cleanup procedures earlier this year.

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Why Dubai Hotel Owners Must Innovate to Stand Out in Crowded Market

With the number of new rooms in Dubai slated to exceed 120,000 by 2019, hotel owners and operators in the city must become increasingly innovative to stand out in one of the world's most crowded hospitality markets.

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Elite Hospitality Group Showcases Impressive Improvements In Operations And Review Scores Using TrustYou's Feedback Platform

TrustYou, the world's largest guest feedback platform, helps hotels and accommodation to influence the guest experience by analyzing, managing and generating a large number of online reviews. TrustYou and Elite Hospitality Group collaborate since 2014 to improve the guest satisfaction level and implement a comprehensive guest feedback management plan. As a result, Elite Hospitality Group has reported a significant increase in scores and online presence, plus a notable improvement in operations and overall reputation. As one of the key accomplishments, the hotel group managed to increase the number of Google reviews by an impressive 878%, from only 51 reviews in 2014 to 499 in 2016.

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Last minute offers unpopular and desktop still preferred booking device, analysis finds | travolution.com

Travellers booking online are not so fond of last minute offers and still prefer to book on desktop rather than mobile, according to a study by a US analytics firm. ContentSquare also found that online travel websites are more likely to get bookings on Sundays, on which they have a 5% higher average conversion rate. The study, based on 75 million sessions recorded in 2016 from 12 search website in the online travel sector, found that users typically start searching for summer holiday destinations in January and winter holiday destinations in September. Analysts found that last minute offers are not so popular and customers prefer organising trips ahead of time.

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IHG reveals insight into the world's most exquisite seasonal dishes

IHG, (InterContinental Hotels Group), today announces that InterContinental Hotels & Resorts, the world's largest luxury hotel brand, has created a new global Culinary Calendar, designed to be a snapshot of five-star seasonal dishes for food and travel enthusiasts around the world.The new seasonal map showcases world-class dining experiences available to guests throughout the year, in every corner of the globe. From unique dining destinations to signature dishes created by an enviable roster of renowned chefs, the Culinary Calendar illustrates the brand's unwavering commitment to offering the best seasonal and local cuisines; a practice which over seven decades, has seen InterContinental Hotels & Resorts establish itself as the ideal getaway for luxury leisure and business travellers with a discerning palate. Plating up 81 million meals annually, it takes a team of highly skilled and dedicated chefs to maintain InterContinental Hotels & Resorts' luxury dining legacy. With several Michelin-starred restaurants across the portfolio and a team of internationally acclaimed chefs, including Gordon Ramsay, Theo Randall, Jason Atherton, Alain Ducasse, and Martha Ortiz, who is soon to join the team, the brand remains at the forefront of luxury travel and dining. Featured in the new Culinary Calendar and leading the growing food trend to offer versatile and innovative seafood-inspired menus, InterContinental Santiago's signature Seafood Ceviche served in Autumn, perfectly demonstrates the 'ocean-to-plate concept' with its octopus, shrimp and squid, caught and served on the same day. Adding to the culturally authentic dining experience, the ceviche is paired with a traditional Pisco Sour cocktail, a recipe that originated in the region. Across the Pacific Ocean to Japan, the Winter menu at InterContinental-ANA Tokyo offers guests Tokyo's highest grade Blowfish Sashimi, one of the country's most exclusive seafood delicacies sourced from the famed Tsukiji Market. For lovers of lobster, InterContinental Amstel Amsterdam is the place to visit in Spring, with the famous and locally sourced, Blue Lobster served alongside InterContinental's classic Old Fashioned Worldly Classic Cocktail.

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onefinestay becomes global leader in luxury private rentals

AccorHotels announced today the grouping of Travel Keys, Squarebreak and onefinestay with the intention to integrate the three companies under the onefinestay brand before the end of the year.

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StayNTouch Reveals 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! [CHECKLIST]

A new checklist has been launched by StayNTouch, to help hoteliers make the right choice when investing in a new hotel solution. The checklist, titled, 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! was developed to enable lodging companies of all sizes to make better decisions as they consider moving to a new property management system or other hotel solution.

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How Two Famous Art Collectors Founded a Growing Luxury Hotel Brand

Laura Lee Brown and Steve Wilson were long known to many as contemporary art collectors and hard-working conservationists, deeply committed to bringing art to the public through innovative programs that were a part of daily life.

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InnDependent InnCentives Enhancing its Loyalty Program for Global Travelers

Phoenix -- InnDependent InnCentives has recently enhanced its patent-pending loyalty program to now be available for consumers at IVHTravel (www.ivhtravel.com) with far-reaching rewards. IVHTravel, powered by IBC Hospitality Technologies, is an OTA designed specifically for travelers wanting a variety of global rewards in addition to booking a wide range of accommodations worldwide. In addition to redeeming accrued loyalty points for free nights at more than 1.1 million destinations across the globe, members of the InnDependent InnCentives loyalty club can now use their credits to purchase eGift cards redeemable at restaurants and retailers globally.

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PolyU Study Finds Profound Changes in Chinese Visitor Profiles and Behaviour after Visa Liberalisation

The relaxation of visa regulations for mainland Chinese tourists visiting Hong Kong has dramatically increased the number of arrivals, almost completely changed the tourists' profiles and altered what they do once in the city, according to Ph.D. graduate Dr Anyu Liu and Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published article the researchers highlight the extent of changes to visitor behaviour and satisfaction, and note that other countries wanting to adjust their visa regulations to exploit the huge potential of the Chinese tourism market should consider the Hong Kong example and plan ahead.

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Report: Digitisation of the travel and hospitality industry - Countering Indirect Competition

Management consultancy PACE Dimensions today releases the first of three reports alerting incumbent businesses to significant change in the travel and hospitality industry.Over the next 10 years the biggest competitive challenges in travel and hospitality will not come from other airlines, travel, hotel or leisure companies, but from indirect competition.These indirect competitors are \"new market makers\" who aggregate global demand and leverage market power to capture revenue and profit from incumbent players. The challe ngers include online retailers (Expedia, Priceline), media companies (Google, Trivago, Kayak), hotel and lodging companies (Airbnb) and food delivery services (Deliveroo, Grubhub).The first report analyses the key drivers of digital disruption and changing customer expectations with insights from leading travel, hospitality and technology companies.Tim Davis, founding partner at PACE Dimensions highlights the need for incumbent businesses to pay attention:\"Digital technology is enabling new business models and ways of working. Existing brands urgently need to examine their businesses end to end and reinvent themselves in order to compete successfully in the future. Those that execute well and move with speed can leverage their existing strengths and scale and transform their businesses for the next phases of growth. Those that don't will struggle to survive over time.\"Two further reports are due to be released this autumn. These will focus on the leading strategies for success for incumbent businesses and the means to overcome barriers to change.Full report available at: https://pacedimensions.com/research/whitepapers/digitisation-travel-hospitality-industry-imperative-change/

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Associated Luxury Hotels International (ALHI) Adds Four New Member Hotels to Boost Its Convention Portfolio

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its worldwide portfolio and \"ALHI Convention Collection\" with the recent addition of four new member hotels. This includes: the new InterContinental Washington D.C. The Wharf, slated to open in October 2017 on the beautiful Potomac River in Washington, D.C.; the grand and completely refurbished Omni Shoreham Hotel, offering 834 rooms in Washington, D.C.; the 1,059-room Omni Atlanta Hotel at CNN Center, the only AAA Four-Diamond convention hotel in downtown Atlanta; and the luxurious new 612-room Omni Louisville Hotel, opening in spring 2018 in downtown Louisville, Kentucky. The announcement was made by ALHI's Chief Sales Officer Mark Sergot.

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Phocuswright Battleground: 16 of Travel's Most Innovative Companies Compete in One-Day Event

Phocuswright Innovation PlatformBattleground: The AmericasSeptember 12, 2017The Plug and Play CenterSunnyvale, CA

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HEBS Digital Wins Best of Show Summit Creative Award for the LUMA Hotel Times Square Website

HEBS Digital announces it was awarded \"Best of Show,\" the Summit Creative Awards' highest distinction, in the Tourism Website category for its design of the LUMA Hotel Times Square website. The Summit Creative Awards recognizes outstanding advertising and digital work by agencies across the globe.

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Minor Hotels partner with CRM leader, Cendyn

Cendyn, the leading CRM and sales platform in the hospitality industry, has been selected as the partner of choice for Minor Hotels, a diverse spectrum of hotel chains and brands connected to the needs and desires of today's global travelers.Cendyn was selected by Minor Hotels to help drive loyalty and improve engagement with their guests to deliver the right communication, to the right guest, at the right time. Using unrivalled connectivity to third party vendors, reporting and analytics, Cendyn will provide all five brands in the Minor Hotels group with true intelligence of every guest, across all their hotels, no matter what channel they came through.Eric Cartwright, Director Loyalty & Partnerships, Minor Hotels, commented, \"We are delighted to begin our relationship with Cendyn. As a CRM leader, Cendyn embodies what Minor Hotels feels to be a like-minded partner. While we grow beyond our current state, following our roadmap of expansion, we need to future-proof our customer platforms to allow us the ability to immediately recognize our valued, repeat guests as well as our first-time guests in a manner that augments our existing DISCOVERY loyalty program, by delivering insights on each individual so that we can drive loyalty through service delivery, analytics, and timely communication. As we expand, this platform will enable us to easily add functionality and service to our growing portfolio, without the need to rethink platforms.\"Cendyn will implement a guest intelligence solution utilizing data collected from multiple sources to provide a true, single profile of each guest. This visibility will enable every brand in the group to gain a clear understanding about the history and preferences of each guest in real time, regardless of how they booked.\"We are honored to be partnering with the prestigious Minor Hotels group. One thing that resonates with Minor Hotels is their drive to put the guest first in everything they do.\" said Charles Deyo, CEO & President of Cendyn. \"Using Cendyn's fully integrated eInsight CRM solution will allow each of their five brands to harness their data to better understand their guests and improve how they engage and drive loyalty with them. Year on year, Cendyn's eInsight CRM customers continue to see increased brand loyalty from their guests which has led to significant return on investment for each of our clients. We look forward to seeing such growth with the Minor Hotels group.\"Using data to pave the way in how hoteliers communicate with their guests has revolutionized how they can learn more about their guests' interactions, drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn's CRM and Loyalty Suite enables hoteliers to keep their guests at the forefront of what they do, and concentrate on providing exceptional, personalized customer service at all times.

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Urban Creation Implements ASSA ABLOY Hospitality Mobile Access and Locking Solutions at its New Stylish Student Accommodations

Bristol, UK-based property developer, Urban Creation, has successfully implemented the ASSA ABLOY Hospitality Mobile Access solution at two of its new student accommodation sites. The Manor House and Charlotte's Rise, historic buildings converted by Urban Creation into stylish student residences, are now offering secure and convenient access through ASSA ABLOY Hospitality Mobile Access and VingCard Signature RFID door locks, allowing tenants to gain entry to their rooms and suites with a quick swipe of their mobile device.

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HotelTap Workplace Cloud Communication Tool Now Available as Mobile App

Today owners and operators of limited-service hotels with 50+ rooms are communicating with staff and responding to guest requests faster and easier than ever before now that the HotelTap \"digital log book in the cloud\" is available as a Mobile App for Apple and Android devices, as well as Amazon tablets. HotelTap replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. The new HotelTap mobile app is designed to share information via push notification between those who \"need to know,\" from department to department, employee to manager, and manager to owner.

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Hilton Garden Inn: Brand Refresh Caters to Evolving Needs of Today's Modern Traveler

Hilton Garden Inn, the award-winning, global upscale brand from Hilton (NYSE:HLT) with roots dating back more than 25 years, today unveiled a comprehensive brand refresh designed to ensure each guest's stay is the best it can be - building on its commitment to anticipating and catering to the evolving needs of today's modern traveler.

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trivago now provides hoteliers with access to its travel demand data and over 5 billion room rates

trivago has now made over 5 billion room rates visible to hoteliers around the world. With its new Rate Insights feature, trivago grants hoteliers access to an unbiased and comprehensive set of data on traveler demand and competitor prices, enabling them to compare room rates from over 250 booking sites as well as official hotel websites on a single dashboard. Through Rate Insights, which is part of the complete metasearch marketing solution trivago Hotel Manager PRO, trivago is empowering hoteliers to establish competitive pricing strategies.

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HFTP and OpenTravel Announce Newest Partnership in Systems Standards Horizon

The nonprofit groups, Hospitality Financial and Technology Professionals (HFTP) and Open Travel Alliance (OpenTravel) have announced a partnership to accelerate the support of travel industry distribution standards, as well as the creation and adoption of hospitality technology standards across the entire spectrum of the global consumer travel experience. Of top priority to both organizations are mobile standards for use within the industry, which are first on the work list.

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The Human Live Chat Revolution for Hotels is About to Begin and It's a Good Thing

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, predicts that the way hotels engage with consumers online is about to change and that hoteliers can expects total disruption ahead. Online consumer engagement disruption is a good thing for hoteliers who want to increase their website direct bookings and minimize their OTA contributions.

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How to Make the Hotel Experience Special with James Gardiner | By Mihaela Lica Butler

Since March 2017, James Gardiner is the General Manager of Joining the Hyatt Place London Heathrow Airport, and he is already making a difference. Airport hotels have the reputation of catering more to business travelers, and this is the vision behind the seven brand new high-tech meeting rooms planned for the hotel in the immediate future. These set the hotel apart from similar venues in the area, but the service is also a priority.

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Watch your waste: The problem with airline food and packaging | cnn.com

Every day, Emirates' airline catering facility prepares 180,000 meals to service its more than 400 daily flights around the globe. The Emirates facility is one of the world's biggest airline food factories, but there are similar operations across the world. The scale of inflight catering is astonishing -- as is its waste problem. Half-eaten meals, tossed beers, empty plastic water bottles, napkins, discarded packaging -- look around a cabin at the end of any flight and you can get a sense of the waste on a small scale. And the big picture? According to the International Air Transport Association, airlines produced 5.2 million tons of waste last year, and will produce over 10 million tons annually by 2030.

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Mobile Behavior of the Modern Traveler

Technology and social media have changed the expectations for travel. Not only are people looking to spend time on their mobile while traveling, but they also seek a simple, smart and hassle-free experience. Here are some interesting statistics about the modern traveler and their mobile behavior.

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New York hotels: the next wave of micro hotels - curbed.com

Micro hotels aren't exactly a new trend, but the formatitty bitty rooms that are good for sleeping and not much elseis constantly evolving, with a new breed of tiny lodgings emphasizing good design and plush perks as a way of luring travelers. And in the next few months, New York City will see an influx of these, as established brands seek to open new propertiessee Pod Hotels, which launches its first Williamsburg outpost this yearand emerging ones get a foothold in the city. Here's what you can expect from this next wave of micro hotels in NYC.

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Here's Why You Should Not Miss the Skift Global Forum in NYC

The Skift Global Forum in NYC is one of the most anticipated events of the year for travel and hospitality professionals and time is running out for those who want to plan a business trip to attend.

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Alex Cabaas, Benchmark CEO, Tedxwilmington Talk Presentation on Memorable Service

Alex Cabaas, chief executive officer of BENCHMARK, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabaas' talk theme was \"The Bar is So Low - The Unfortunate and Fortunate Realities of Memorable Service\". His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been released on YouTube and is provided here.

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Strength in Global Economy Means Higher Travel Pricing in 2018

According to the 2018 Global Travel Forecast, travel prices are expected to rise sharply in the coming year, reaching nearly 4 percent increases in some sectors. Released today, the fourth annual forecast, by the GBTA Foundation in partnership with Carlson Wagonlit Travel, and with the support of the Carlson Family Foundation, shows global airfares are expected to rise 3.5 percent in 2018; hotel prices are expected to be 3.7 percent higher; and ground transportation such as taxis, trains and buses are expected to rise only 0.6 percent significantly less than the 3 percent inflation forecast for 2018.

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Associated Luxury Hotels International (ALHI) Hosts Launch Party in London to Celebrate the Recent Opening of its First Global Sales Office in Europe

Associated Luxury Hotels International (ALHI), the world's leading independent Global Sales Organization serving the Meetings & Incentive marketplace, held a festive and chic launch party on July 10, 2017 to celebrate the recent opening of its first Global Sales office in Europe (in London). Conducted at Central London's stylish Courthouse Hotel Shoreditch, a distinguished member of ALHI's worldwide portfolio, the event was attended by more than 75 meeting professionals, association executives, incentive specialists and business executives. Held at the luxurious hotel's Sky Terrace Bar, the event was hosted by ALHI's Chief Sales Officer Mark Sergot; Vice President, U.K. and Europe Mark Gorgon; and Executive Director of Global Sales Peter Groom. Also in attendance were representatives of 15 of ALHI's prestigious member hotels and resorts. In addition to ALHI, the event was co-hosted by Global DMC Partners, Kempinski Hotels, Courthouse Hotel Shoreditch, Virgin Atlantic and Norwegian Cruise Line.

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Travel Industry Must Overcome Economic and Political Disruption to Harness Future Growth

The travel industry must be better prepared for economic and political disruption if it is to make the most of future economic growth, a new report from A.T. Kearney outlines today. Whilst the sharing economy, virtual reality and the Internet of Things are all improving the traveler experience, international geo-political, social and economic developments are disrupting and polarizing the world as we know it, limiting the industry's potential for future prosperity unless companies act now the report says.

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Good Nite Inn Deploys RoomChecker At Redlands Location

qMetrix Group and Good Nite Inn are pleased to announce that Good Nite Inn has deployed RoomCheckera at its Redlands, California, location. Good Nite Inn has been using the mobile solution in its hotels since 2015.

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Cendyn joins the Cloud Security Alliance

Cendyn, the leading customer relationship management (CRM) platform in the hospitality industry, has today announced they have joined the Cloud Security Alliance (CSA). This membership with the CSA reinforces Cendyn's long-standing commitment and heritage with cloud and data security across all its products.

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Marriott Traveler Publishes Series of Road Trip Guides

The Via Less Traveled: Wind Your Way Through Italy's Jaw-Dropping Hill Towns. Knock Your Great Smoky Mountains Family Road Trip Outta the Park. Road Tripping Montana and Wyoming's National Parks on a Budget.

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ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region

New York, NY -- ALICE, the operations platform powering the world's best hotels, welcomes hotel technology sales veteran Adam Fractenberg as Senior Sales Executive for the Southeast region.

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Chef Walter Staib Named the Recipient of the Historic Hotels of America 2017 Historian of the Year Award

Chef Walter Staib has been named the recipient of the Historic Hotels of America 2017 Historian of the Year Award. Chef Staib will be honored with this distinguished award on September 28, 2017 at the Historic Hotels Awards of Excellence Ceremony & Gala at The Omni Homestead Resort (1766) in Hot Springs, Virginia.

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Washington Marriott Wardman Park Provides Amnesty for Return of Lost Hotel Memorabilia No Questions Asked!

Celebrating its centennial next year, the Washington Marriott Wardman Park has been host to many political meetings, glamorous weddings, esteemed social galas and important moments in American history. Since opening in 1918, memories have been made here and perhaps, a hotel guest or two has taken a memento a little souvenir, a hand towel here, a teaspoon or teacup there, all with personal sentimental value. Over the past hundred years, that can add up to a considerable amount of pieces walking out the door.

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StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring infographic yet - titled Keeping Up With Hotel Guest Expectations. This infographic lays out the trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology has become an essential tool in today's hotel market.

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NH Digital Transformation Day 2017, face time with the Executive Committee

The Group is offering a unique opportunity launching a global call to digitalisation or technology-based companies with solutions ready to be implemented into the hospitality industry The aim of the initiative is to identify solutions that contribute to improving the guest experience, driving revenue growth or enhancing the Group's productivity The companies selected will be given the chance to exclusively present their products or services to the chief decision-makers at one of the world's largest hospitality groups The initiative is part of the Group's strategy for accelerating its digital evolution, having profoundly transformed its systems and infrastructure in recent years NH Hotel Group has launched NH Digital Transformation Day, an original initiative under which any company with a digital or technology proposals with solutions applicable to the hospitality industry will be offered the chance to showcase, without filters, their product or service credentials before the multinational's highest executive management. To this end, the Company has issued a global call to which enterprises whose solutions are ready for implementation and applicable to the hotel sector can respond. The Company is particularly interested in the following areas of application: improving the guest experience, driving revenue growth or boosting the Groups productivity. Of all the proposals received, a maximum of 25 companies will be selected and given the chance to make their pitches in 15 minutes to the Company's highest decision-making body. NH's Executive Committee is made up of senior executives with expertise in a range of areas such as resource management, hotel operations, finance, revenue management, sales and marketing, among others. From today, and until 4 August, any technology or digital company, regardless of its size, whether it is a start-up or a major multinational, can send NH Hotel Group its proposal, describing its solution and the associated benefits and costs. The initiative is part of the NH Hotel Group's strategy for accelerating its transformation, a process that is giving the Company a unique and cross-cutting vision of the business, generating process efficiencies along its entire value chain, making the most of the economies of scale to be unlocked at a company of its size and improving the guest experience. \"We have overhauled our systems and currently boast a 100% integrated digital platform that is enabling us to adopt and adapt any technological development of importance to our business far more efficiently and speedily than before\" said Rufino Perez, Chief Operating Officer & Executive Managing Director of Resources NH Hotel Group. The challenge which is currently facing NH Hotel Group is to be able to make smart and nimble choices when selecting and implementing the solutions that will enable it to reinforce its sector leadership. The vertiginous speed at which digital formats and technological innovation are advancing has prompted the Company to create NH Digital Transformation Day, an event at which its top executives and finest technology experts will have the chance to assess the most innovative solutions of interest to the Company directly with their creators, without intermediaries. By launching this debut edition of this initiative, the Group hopes to deliver two goals: on the one hand, to learn about new products and services of interest to the Company; on the other, to send the message to the international technology community that once again NH Hotel Group is open to innovative projects and solutions with the potential to positively impact the business and its guest relations. From 15 July until 4 August, interested companies can send in their proposals, in English or in Spanish, to the following dedicated e-mail address: digitaltransformationday@nh-hotels.com(link sends e-mail) TERMS AND CONDITIONSTo be eligible to have the opportunity to present your product or service: Prepare a one page description* of your product or service, explaining in detail the benefits and costs Send the document written in English or Spanish before August 4th 2017 to: digitaltransformationday@nh-hotels.com(link sends e-mail) No matter your companys size if you a have a promising and developed project. Keep in mind that this initiative is not an incubator for projects or ideas. The technological / digital solution must be already developed, applicable to the hospitality industry and ready to implement Products / services not implemented in hotel competitors will be positively valued 25 companies will be selected and will be able to make their presentation face to face for 15 minutes to the Executive Committee of NH Hotel Group in October 2017 * The application will be limited to a single page document written in English or Spanish with Times New Roman Font (minimum size 11 points and single spacing) with an extension of no more than 4,000 characters (with spaces). Links to vides or photos of the solutions will be accepted as complementary documentation, although such links must be included on the application page, not as the object of the application. The page must describe the solution, its benefits for the company and implementation costs. Applications that do not meet these conditions will not be attended. Participation in this process is not a contract in any case, nor a commitment to purchase by NH Hotel Group.

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Sam 2.0: Travel-Intelligent Chatbot Delivers New Live Chat, Expertise & Services to Travelers

 Last July at GBTA clients of FCM met Sam, a travel-intelligent \"chatbot\" with the expertise of a skilled consultant that delivers invaluable assistance to business travelers' fingertips in the form of an app. One year later, Sam has matured; now Sam 2.0 is available in an android version and to clients of multiple Flight Centre Travel Group brands in the USA, including Corporate Traveler and Campus Travel. Originally launched within the FCM 360 suite of products, Sam, short for \"Smart Assistant for Mobile,\" is available at all times: pre-, during, and post-trip. Later next month, for the first time ever, a live chat integration will be launched within the app, enabling clients to speak with an agent in seconds. Additional enhancements to the updated app that will assist travelers before, during and after the trip include:

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Video Playlist of Phocuswright Europe Amsterdam 2017

In total there are 37 videos.

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Travel Marketing Super Heroes Wanted: Entries Welcome for 2017 HSMAI Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for its 2017Adrian Awards, celebrating excellence in travel marketing. Now in their 61st year, the Adrian Awards recognize hospitality brands and agencies for creativity and innovation in advertising, digital marketing, and public relations. Winners of the 2017 Adrian Awards will be honored at the HSMAI Adrian Awards Gala on February 20, 2018 at the New York Marriott Marquis.

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Wyndham Strengthens Midscale Bench with Acquisition of AmericInn

Further cementing its long-standing position as a leader in the midscale hotel segment, Wyndham Hotel Group the hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally today announced plans to acquire the Minnesota-based AmericInn hotel brand and its management company, Three Rivers Hospitality, from Northcott Hospitality for $170 million. AmericInn's portfolio consists of 200 primarily franchised hotels with approximately 11,600 rooms in 21 states, predominately in the Midwestern U.S., Ohio Valley, and Mountain states including Minnesota, Wisconsin, Iowa, Michigan, and North Dakota. The brand's U.S. pipeline consists of 23 hotels. Committed to its asset-light strategy, Wyndham Hotel Group will explore options to divest the owned portfolio, which consists of 10 hotels.The deal, subject to regulatory and government approval and the satisfaction of other customary closing conditions, will bolster Wyndham Hotel Group's existing collection of more than 1,500 midscale hotels while also significantly increasing its footprint in the Midwest. Upon closing, Wyndham's family of brands will expand to 20 iconic names. \"AmericInn's unwavering dedication to first-rate quality and service, proven by its consistently high ratings and guest satisfaction scores, grows our North American system in the heartland where we see great opportunity for continued growth,\" said Geoff Ballotti, Wyndham Hotel Group's president and chief executive officer. \"AmericInn's guest-centric culture aligns perfectly with our values, making it a fantastic tuck-in brand for us. And with the global middle class expected to more than double in the next 10 years, we know investing in the midscale segment allows us to offer great experiences and value at price points that travelers need and where they want to be.\" \"By joining a renowned company with more hotels globally than any other, our AmericInn brand and our owners have the unique opportunity to leverage Wyndham's tremendous distribution and sales and marketing capabilities, taking the brand to the next level,\" said Paul Kirwin, president and chief executive officer for Northcott Hospitality. \"For our guests, this move gives them access to some of the most amazing and attainable travel experiences around the world through Wyndham's unrivaled loyalty program, Wyndham Rewards.\" AmericInn is the latest addition to Wyndham Hotel Group's growing portfolio of brands following last month's launch of The Trademark Hotel Collection, a new concept for upper-midscale-and-above independent hotels. Late last year, the company acquired Fen Hotels and its Dazzler Hotels and Esplendor Boutique lifestyle brands, significantly expanding its presence and management business in Latin America.

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Deluxe room, Earth view: What a luxury space hotel looks like - qz.com

Much has been made about how (very, very rich) space tourists will travel to their off-the-beaten path destination, but where will they stay once they do? A luxury boutique hotel, of course. A team of Massachusetts Institute of Technology students have won a NASA competition to design commercially viable accommodations for low-Earth orbitthe first 180-2,000 kilometers (100-1,200 miles) above the planet. NASA tasked participants to come up with something that could one day also be used by travelers to Mars.

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Everyone In Hotels Talks About Experience But What Does It Even Mean? - forbes.com

Richard Millard, chairman and chief executive of U.S. hotel owner Trust Hospitality, is not afraid to be provocative. We're told all the time that experience is the holy grail for hospitality, he said. But what does that even mean? It was a question his fellow speakers at Bisnow's Big Hotel Reception in London answered in their own unique ways, including design, staff, on-site gyms vs. local yoga classes vs. cheeseburgers, understanding your local city and how to turn an underground bank vault into one of London's coolest hotel concepts.

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U.S. hotels bank on loyalty programs in push for direct booking - reuters.com

Hotel loyalty programs have helped U.S. chains such as Hyatt, Hilton and Marriott score more bookings on their own websites, luring customers from online travel agents that had seen commissions balloon to an estimated $3.5 billion a year. Grabbing a bigger piece of the reservations pie has become a priority for chains trying to limit the flow of commission dollars to companies like Expedia Inc and Priceline Group Inc.

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Top tips for suppliers looking to sell to more hotels

Every supplier, regardless of their product, knows that the only way their business will grow is to get more visibility by their clients, in this case, hotels. But how exactly do you get your product seen in a market that is already heavily saturated with your competitors? Well, TOPHOTELNEWS knows a few ways that you can get ahead of the rest and get your product or service procured by the biggest and independent hotels alike. Here are a few of our top tips for getting noticed!

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[Infographic] Writing Text Messages to Promote Your Business

With the great data that's been all over the Internet about how 90% of all text messages are read within the first three minutes of receiving, trying it for your business wouldn't hurt. Studies show that only 17% of recipients consider SMS from companies to be intrusive, so why not take the plunge?

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Local Measure Helps Canada's Group Germain Hotels Double Guest Interaction, Personalize Service, And Cut Response Rates During Stays

Social Intelligence provider Local Measure has helped one of Canada's premier luxury hotel groups double guest interaction during their stays on property and cut response times by more than 80% in less than six months, through the company's proprietary social intelligence platform.

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Vienna House concludes joint venture with Absolute Hotel Services Group

The Austrian hotel group Vienna House and the Thai hotel management company Absolute Hotel Services Group (AHS) have established a joint venture with the purpose of opening new hotels of their respective brands on the European and Asian markets. Both groups have similarly positioned hotels offering a casual and relaxed style, contemporary zeitgeist, and the culture and hospitality of their respective countries of origin. AHS manages 22 hotels in Asia, twelve of them under the award-winning brand U Hotels & Resorts. A further 13 U Hotels & Resorts are set to open soon. Vienna House's Asian office in Bangkok, with the full support of AHS, will oversee the growth of the Vienna House brand in Asia. The plan is to complete two to three projects a year with a focus on city and resort hotels. The European office in Vienna will oversee the expansion of the brand U Hotels & Resorts in Central Europe. The focus here will be on opening additional urban resort hotels. The joint venture between AHS and Vienna House was made possible by the recently announced shareholder change at Vienna House. The parent company of both hotel companies is BTS Group Holdings, one of Thailand's largest publicly listed companies. \"The companies complement each other perfectly,\" explains Rupert Simoner, CEO of Vienna House. \"We have the same guest-oriented philosophy and stand for the respective strengths of our cultures. We also share the same values, follow similar growth objectives and are moving at the same pace. It's actually a lot of fun!\" says Simoner, describing the Asia-Europe connection. The first talks are already being held about projects in Bangkok and in Vietnam. Vienna House expects to conclude the first transaction this year. Jonathan Wigley, CEO of AHS, adds: \"I can't imagine a better partner than Vienna House for the expansion of U Hotels & Resorts on the European market. Both companies share the same enormous passion for the hotel business as well as a deep understanding of what it is all about: guest satisfaction and authentic hospitality. That's just what we at AHS were looking for.\"

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Horwath HTL Special Market Report: Japan

A 180-day 'Minpaku' restriction - how will the new 'Minpaku' legislation affect home-sharing in Japan? Koji Takabayashi from Horwath HTL Japan, presents an overview of how the new 'Minpaku' legislation in Japan will affect both private individuals and companies in the 'home-sharing' business.

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SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool

SnapShot, leading provider of fully integrated applications and analytics for the hospitality industry, announced today that it has joined forces with the American hotel property management systems company, StayNTouch. Through this partnership, StayNTouch customers will have complimentary access to SnapShot's trademark Analytics dashboard, which provides hoteliers with in-depth insight into their properties' happenings, on and offline.

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Best Western Hotels & Resorts Announces BW Baggage Bucks Is Back

Best Western Rewards (BWR) members can enjoy fun in the Nevada sun this summer when visiting the company's newest BW Premier Collection properties Stratosphere Hotel & Casino and Aquarius Casino Resort. BWR members are eligible to redeem their points for free nights at the landmark properties. In addition, BWR members will earn a $10 Best Western Travel Card for each night booked now through September 4, 2017 and AAA/CAA members will receive a $20 Travel Card for each night. Travel Cards can be redeemed at participating Best Western properties around the world.

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Regent Partners With Asia Miles To Launch Triple Summer Fun Mileage Campaign

Renowned luxury hotel brand Regent Hotels & Resorts has partnered with Asia's leading travel awards programme, Asia Miles, to launch its \"Triple Summer Fun\" mileage campaign. From now till 30 September, members of Asia Miles who book and stay at any Regent Hotel for one or more consecutive nights, by 31 October 2017 will automatically receive triple flight miles, increasing the reward from 500 miles to 1,500 miles.

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Tourism Sector In Mexico Is Stronger Than The Oil Industry | tourism-review.com

Far from being affected, the tourism sector in Mexico benefited from the volatility and depreciation of the exchange rate, the outcome of the 2016 electoral process in the United States, and the international uncertainty that negatively impacted other sectors of the economy. Tourism sector in Mexico represents 8.7% of the country's Gross Domestic Product (GDP), a figure exceeding the contribution of oil industry, which amounts to 7%, according to Teresa Solis Trejo, Deputy Director of Planning and Tourism Policies of the Ministry of Tourism. \"The tourism sector is an industry that, thanks to its size and performance in recent years, is becoming one of the driving forces of the national economy,\" the federal official said.

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Award-Winning Colorado Resort Gets A Concierge Technology Upgrade

Colorado destination Gateway Canyons Resort & Spa has selected ALICE's concierge technology, ALICE Concierge, to help the resort's concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection.

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Accenture Interactive, Marriott International and 1776 Launch the Travel Experience Incubator

Accenture Interactive, Marriott International, and 1776 , a leading global incubator and network for startups, today announced the launch of the Travel Experience Incubator, a new program designed to discover and foster startups working on innovative technologies and solutions to improve the travel experience. The incubator will bring together the hospitality industry expertise of one of the world's most innovative companies, Marriott International, and its official Travel Experience Incubator partner, Accenture Interactive, along with participating startups, to co-create unique and inventive new experiences for travelers.

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Business Travel Responsible for $547 Billion in U.S. GDP in 2016, Creates Over 7.4 Million Jobs

A new report issued today at GBTA Convention 2017 by the GBTA Foundation, the education and research arm of the Global Business Travel Association, in partnership with American Express Global Business Travel (GBT), highlights the positive economic impact business travel has on the nation's economy. The study, titled 'The U.S. Business Travel Economic Impact Report,' reveals business travel was responsible for about 3 percent ($547 billion) of U.S. GDP in 2016. Additionally, the research found that for every 1 percent change in business travel spending, the U.S. economy gains or loses 74,000 jobs, $5.5 billion in GDP, $3.3 billion in wages and $1.3 billion in taxes.

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Booking.com Data Reveals a Tech-Led Focus Gives Holiday-Makers the Ultimate First 24 Hours

The first 24 hours[1] of a holiday are crucial, with nearly half of travellers (46%) believing that the first day sets the tone for the rest of the holiday, and just over one in three (36%) going as far to say that these hours can make or break their trip.

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Rotana celebrates 25 years of success and growth

Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, marks a historic milestone as its completes 25 years of supporting tourism and hospitality growth in the region. One of the largest hospitality employers in the wider Middle East, Rotana supports thousands of direct and indirect jobs throughout the region, with the company's relentless growth and expansion over the past quarter century having contributed immensely to promoting economic growth, diversification and job creation in countries across the region.

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Say Hello to AMIGo: Atlas Travel's Mobile Travel App

Atlas Travel, an award-winning, full-service travel management company in Marlborough, MA, is proud to announce the newest value to clients and travelers, AMIGo. AMIGo, Atlas' Mobile Information on the Go, is powered by mTrip, an award-winning mobile travel industry leader, and will be showcased at the upcoming GBTA Convention 2017 in Boston from July 15 - 19th. AMIGo ensures that travelers always have critical travel information at their fingertips, as well as easy access to 24/7 travel support.

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Americans to Top $100 Billion in Vacation Spending This Summer

Americans are spending more on summer vacations this year, topping $100 billion for the first time, according to the eighth annual Allianz Travel Insurance Vacation Confidence Indexreleased today by Allianz Global Assistance. This is the first time in the survey's eight year history that vacation spending has surpassed the $100 billion mark and represents a 12.5 percent increase over last year.

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INTEREL Improves Guest Experience And Operational Efficiency At Palazzo Versace Dubai Through Advanced Integration

Dubai -- INTEREL, the world's leading provider of integrated guestroom control and energy management systems for the hospitality industry, is working to connect the room with the operational staff.

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VacayHome-SiteMinder partnership opens new doors for vacation rental property managers

Two weeks after revealing its rebrand, VacayHome Connect (formerly VacayStay Connect), the leading Chicago-based vacation rental home distribution provider and one of the largest global providers of instantly-bookable vacation rental inventory, today announces it has partnered with SiteMinder, the global hotel industry's leading cloud platform, to enable mutual customers to capitalize on the booming $100 billion vacation rental market.

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EyeforTravel Announces Partnership with SimpliFlying Airline Marketing Innovations Lab

EyeforTravel has partnered with Simpliflying to create an exclusive 2-day Airline Marketing Innovations Lab, taking place alongside the 19th Annual North America 2017 Summit on the 19th and 20th October at the Mandalay Bay Las Vegas.

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Calling All Travel Start-ups & Innovators!

Does your travel company have what it takes to succeed in travel? Is your product or app a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel Awards taking place in Las Vegas on October 19th- 20th, as part of EyeforTravel's North America 2017 Summit.

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The Unbound Collection by Hyatt Launches New Campaign Centered Around Rising International Music Star Dua Lipa

The Unbound Collection by Hyatt, a global collection of unique and independent stay experiences, is celebrating the art of storytelling through a new campaign featuring behind-the-scenes content from Dua Lipa's \"New Rules\" music video shoot. The short form videos highlight exclusive footage of the artist's and video director Henry Scholfield's creative vision and inspiration. The multiple pieces of content are set to be released today and throughout the month across Hyatt social channels. Themes include the music video casting process, Lipa's interaction with fans, a live performance inside Nina's House at the hotel, and an exclusive interview with the artist on her music and personal experiences that inspired her new album.

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Hilton Announcement: The Workplace Of Tomorrow Thrives

At Hilton, our mission is simple - to be the most hospitable company in the world. Providing exceptional experiences to our guests day-in and day-out is our top priority. At the front line of delivering that authentic hospitality are 360,000 Hilton Team Members around the world who are the key to our company's success.

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Growth in Mobile Usage for Hotel Stays Presents Opportunity, Challenge for Hoteliers, J.D. Power Finds

Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a competitive price. According to the J.D. Power 2017 North America Hotel Guest Satisfaction Index Study,SM released today, incorporating mobile apps and functionality into a hotel stay is associated with higher guest satisfaction. Integrating this technology also makes guests more willing to share their positive hotel experiences on social media.

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[Infographic] Koddi's Top Metasearch FAQs

Our friends at Koddi know a thing or two about metasearch - and, most importantly, they know what hoteliers want to know about metasearch.

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[Infographic] Majority of Travelers: Need to Use Mobile Devices on Holiday Stronger Than Cybersecurity Risks

University of Phoenix today released the results of its summer travel cybersecurity survey, which found that while half of registered voters worry about cybersecurity risks while on vacation, 55 percent feel that the need to use personal devices outweighs those risks.

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Business travelers expect to manage travel on all devices.

The 4th edition Egencia Business Travel and Technology Survey additionally finds nearly half of global business travelers want perks such as in-flight Wi-Fi to stay productive.

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Yotel pushes the affordable luxury agenda

The hard brand Yotel is at the front line of luxury affordable accommodation. Heavily associated with airline travel and inspired by the compact accommodation of Japanese hotel cabins, Yotel's cabins are designed around their guests to provide them with the maximum comfort and luxury at a fraction of the cost of more typical hotels. Conceived of by founder Simon Woodroffe after he was upgraded to first class and realised the possibilities of creating small-scale luxury accommodation, Yotel opened its first hotels in London at Gatwick and Heathrow airports in 2007, with its next property welcoming guests in Amsterdam's Schiphol Airport in 2008.

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The Raphael Hotel Earns 20% Increase In Website Conversion

Brewer Digital Marketing, a leading provider of innovative hotel software tools that serve more than 10,000 hotels worldwide, announced the launch of The Raphael Hotel's new website. This historic Kansas City boutique hotel is part of the Autograph Collection by Marriott International, and managed by Lighthouse Property Management.

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The Common Online Guest Journey Begins With Only a Room Booking Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities Booking for Independents

The discerning guest travels to full-service resorts for much more than the room. Unfortunately that is all that most online booking systems deliver.

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Tap! Tap! Go! The New RedRoof.com Enables Travelers to Go from Road to Pillow with Fast, Easy and Intuitive Booking Features

It is reported that 85% of U.S. travelers rely on mobile devices to plan and book their trips1 and 45% of them with smartphones said they would switch sites if it takes too many steps to book or get desired information2. Travelers have spoken and Red Roof listened booking affordable, comfortable hotel rooms with Red Roof has never been easier! The new RedRoof.com, with fast, easy and intuitive booking features, enables travelers to go from road to pillow quicker than ever. Built on a mobile-first, best-in-class design platform, the site is easy to follow and understand. It includes \"smart\" features that store travel preferences and booking habits; it knows everything about the traveler, where they are and where they are going, allowing travelers to book while on-the-go to secure the best rate with a simple \"Tap! Tap! Go!\"

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HITEC Puts Spotlight on Startups to Watch - hotelbusiness.com

In order for the industry to thrive, we need innovation and entrepreneurship. As a nonprofit association, HFTP has a mandate to make the industry better for everyone. We believe that these issues are so important that we even helped start an investment fund, Wayfare VC LLC, which only invests in companies in our verticals. As far as we can tell, this has never been done by any nonprofit in any industry, said Wolfe. Our latest projects are in the areas of data privacy, block chain, standardsor lack thereof. HFTP is currently in discussions to start a hospitality accelerator that will be global. If it comes to fruition, it will likely encompass all hospitality areas from sleeping accommodations, private clubs, foodservice, casinos, cruise lines and even transportation.

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More than 50 Percent of Travelers Are Looking for Help and Inspiration When Planning a Trip - Expedia Reports

A new study commissioned by Expedia Media Solutions, the advertising arm of the Expedia group, and conducted by Northstar Research Partners, explores the motives and behaviors of travelers across eight countries to uncover travel trends. Released today at the DMAI Annual Convention, the Multi-National Travel Trends study provides a snapshot of the preferences, priorities, attitudes and influences of online travelers from Australia, Canada, China, France, Germany, Japan, the U.K. and the U.S.

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Heart of America Group Selects Broadvine to Revolutionize Reporting and Analytics

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based Reporting modules, including Labor Management, for Heart of America Group, one of the premier design, construction, and management companies in the Midwest.

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Hotels Train Workers in the Personal Touch | nytimes.com

Technology, some hotels are finding, has its limits. Technology cannot hug a repeat guest, said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich. That is the reason his company, which manages several hotels, has been running a training program for some of its managers and other staff members to improve their hospitality skills, connect with local business leaders and learn more about local tourist offerings. Similar programs are sprouting in other cities, involving not just hotels but also restaurants and even cities themselves, which see the personal touch as giving them a competitive edge. For business travelers, in particular, talking to someone knowledgeable about a city can lead to a good restaurant. And it can also help expand business leads.

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Announcing FindHotels.nyc New Booking Platform for NYC Hotel Association Members

The more than 60 million visitors who travel annually to New York City now have a better way to search and book hotel accommodations in the Big Apple: FindHotels.nyc a full service, one-stop booking site featuring all of New York City's best hotels.

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Is Scottsdale and Papago Park an untapped gem for US families looking to vacation?

Sun, sand and iconic Western-style buildingswhat's not to love about Scottsdale, Arizona.

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Four Seasons Announces 2018 World of Adventures Private Jet itinerary

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today unveils World of Adventures, a new 2018 Four Seasons Private Jet experience set to take flight from October 19 to November 11, 2018. From the Seychelles to the Galpagos, experience the rare, the wild and the beautiful on this trailblazing voyage across eight countries.

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Oaks Hotels & Resorts says n ho to Chinese gui bn' program

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, is delighted to officially announce the launch of its Chinese 'gui bn' program across selected properties next month.

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Halal Tourism Getting Stronger Than Ever | tourism-review.com

In 2007, Euromonitor International reported that halal tourism had a great potential and was likely to boom in the coming years. The estimate was right. Since then, the number of Muslim travelers around the world have been on the rise. A report by Reuters in 2014 estimated that Muslim travelers globally had spent a whopping $142 billion on travel and vacation, excluding Hajj and Umrah. Only travelers from China who spent around $160 billion and travelers from the U.S. who spent about $143 billion that year were bigger spenders than Muslim globetrotters. Halal tourism was the third-largest industry that year and accounted for about 11% of the total amount of money spent on travel in 2014.

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Tokyo To Turn Cruise Ships Into Hotels During 2020 Olympics | tourism-review.com

Japan authorities reported on their plans to use their cruise ships as hotels during the much-awaited 2020 Summer Olympics. According to governmental sources cited by Japan News, the Japanese government is currently progressing well in their goal to make cruise ships function as hotels. This innovation is planned for the Olympic and Paralympic Games in Tokyo. As of now, Japanese laws do not allow cruise ships to moor for more than 15 days. The only exception was the Queen Elizabeth 2 liner, which could accommodate more than 1,500 people. It stayed for 65 days during the Exotic Showcase in Yokohama in 1989.

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China's Wanda steps back from theme park, hotel drive with $9.3 bln Sunac deal | cnbc.com

Dalian Wanda Group said it would sell Chinese tourism projects and hotels to Sunac China for $9.3 billion, marking a step back for the property giant from its theme park ambitions. ADVERTISING The sale the second-biggest real estate deal ever in China according to Reuters data is however expected to help Wanda cut its debt pile and strengthen its case for a listing on the mainland after it delisted from Hong Kong last year. Wanda said it would sell 91 percent of 13 cultural tourism projects, that typically include theme parks and leisure complexes, as well as 76 hotels to the acquisitive Tianjin-based developer Sunac for a total of 63.18 billion yuan.

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Lodging Interactive Integrates Live Chat Services Into Facebook For Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the integration of its fully managed CoMMingle Live Chat services into Facebook's social media platform. As a result hoteliers can now benefit by providing Live Chat services to consumers when they visit their hotel's Facebook page.

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Smartvel wins the first prize to the Best Travel Tech Startup 2017 in Spain

Smartvel, a technology Startup and content solutions supplier for Smart Cities, Tourism enterprises and Connected cars, has won the AgoraNext's 2017 Touristech Award to the Best StartUp.

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HEBS Digital Offers New Monthly Payment Options for Website Design and Technology That Allow Hoteliers to Utilize their Approved OPEX Budget in Lieu of Capital Expenses

Many hoteliers know that they need a new responsive website and revamped digital presence, yet they don't have CAPEX budget left for the year. Instead of putting the most important and profitable revenue stream in danger by waiting for the next budget cycle, HEBS Digital offers new monthly payment options for website design and technology that allow hoteliers to utilize their approved operational expense budget (OPEX) to start increasing direct website revenues.

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Omni-Channel Strategies for Hotels

Today, travelers are increasingly using their mobile devices to research their trip, book their accommodations, manage their travel plans, and more. This is why it's so important for hotels to adopt omni-channel strategies and connect with their guests digitally as well as through traditional means. This white paper will outline what an omni-channel strategy entails and why text and mobile engagement are an essential part of it.

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Hilton's Tru hotels are millennial-friendly and low budget - curbed.com

Lookout Airbnb, Hilton's trying to woo the millennial market with a new line of low-cost hotels that put craft beer and hangout space front and center. Tru hotels dial down costs with easily cleanable rooms that are 20 percent smaller than average and located outside of expensive cities. To sweeten the pot for millennials, the hotels are new construction (a deviation from the norm for the price-point) and feature large communal lobbies with bright colors, a 24/7 bar, pool tables, and workspaces, according to the Wall Street Journal.

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Hold Your Horses! U.S. Hotel Developers Waiting For Cuban Tourism Windfall - bisnow.com

Though it has been two years since U.S. President Barack Obama and Cuban President Ral Castro restored diplomatic relations between their respective countries (a move President Donald Trump is itching to reverse), American developers are still evaluating whether the Caribbean's largest island and third most popular tourist destination is worth their capital investment.

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University of Phoenix Survey Finds the Need to use Personal Devices on Vacation Outweighs Cybersecurity Concerns for Majority of Registered Voters

University of Phoenix today released the results of its summer travel cybersecurity survey, which found that while half of registered voters worry about cybersecurity risks while on vacation, 55 percent feel that the need to use personal devices outweighs those risks.

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What will the Hospitality Industry look like in 2030?

Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By 2030 the hospitality industry will have experienced many changes. EHL's Lausanne Report can help gain a better understanding of what to expect, and help prepare for the future.

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Why hotel distribution is no longer a job, but a button | By Mateus Coelho

I read an article recently about the slow demise of publishing. It looked into how publishing is hardly still an industry in today's day and age, thanks to platforms such as Wordpress which have empowered anybody, from any professional background, based anywhere in the world, to be a publisher of their own content to a mass audience and in an instant, no less.

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Future Traveller Tribes 2030, Understanding Tomorrow's Traveller - An Amadeus Report

For several decades now, the notion of differentiation between groups of consumers on the basis that they have different characteristics that make them suitable for different products, services and marketing messages has been a well-accepted part of marketing practice. Such groups, which can be referred to as 'segments' or 'tribes', can be differentiated on features such as geographical location, product needs, demographics, product consumption occasions, and others.In recent years, much has been written in the marketing trade press about the latest 'segment of one'. This refers to the idea that modern consumers increasingly demand the kind of personalization in delivery of products and services that successfully treats each consumer as an individual. We believe that considering types of customers is still a valid exercise, and will continue to be so for the foreseeable future.Back in 2006, Amadeus looked ahead to the world of 2020 and developed Traveller Tribes 2020, a report in which 4 travel groups were designed. Those types of tourist were built largely from functional building blocks such as demographics, nationality and travel behaviour (business versus leisure). Over the past ten years we have seen considerable evolution in societies and technologies, and an increasing awareness of complexity. We occupy multiple roles in our lives, each carrying different responsibilities and requiring different forms of support from brands. Fast-forwarding now to 2015 and the fast-evolving world of technology around us, we believe a new approach is needed.We are now looking at the year 2030 and we have tried to anticipate the types of travellers who will be relevant 15 years from now and we have built our new tribes on the basis of more fundamental and relevant building blocks: we have taken a \"psychographic\" approach, forming new sets of travellers on the basis of their broadly similar outlooks on, expectations of and objectives for their travel. The traveller tribes are placed within the demographic, consumer and technological contexts that will shape the travel landscape up to 2030.Find in this travel research report the features, behaviours, values and needs of the 6 travel groups that will travel in 2030: Simplicity Searchers, Reward Hunters, Social Capital Seekers, Cultural Purists, Ethical Travellers and Obligation Meeters.

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Derby Hotels Collection Partners with iRiS Software Systems to improve their Guest Experience and Innovation

Leading enterprise platform and guest facing software developer, iRiS Software Systems, has been selected by prestigious Spanish hotel group Derby Hotels Collection to provide the hotel group's guest facing solution. With 14 hotels across Barcelona, Madrid, London and Paris, each hotel has its own unique charm, character and cultural heritage.

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TOPHOTELSUPPLIER, the first online directory of leading hotel suppliers

TOPHOTELPROJECTS is very proud to announce the launch of TOPHOTELSUPPLIER, the first complete online directory for leading suppliers throughout the global hospitality industry.

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What Next-Level Hotels Have in Common: 5 Podcast Takeaways - skift.com

Our most recent podcast centered around the ways extraordinary hotels are trying to meet the demands of discerning travelers: with an emphasis on local food, curated experiences, thoughtful design, and even a touch of quirkiness. We heard from some of the pros who specialize in connecting travelers with standout hotel experiences. James Lohan and Tamara Heber-Percy are the founders of Mr. and Mrs. Smith, a travel club that started out as a guidebook featuring under-the-radar boutique hotels. We also interviewed Claus Sendlinger, CEO and founder of Design Hotels.

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UK's Hospitality industry's rapid growth under threat without Government support, report claims - telegraph.co.uk

The hospitality industry's stellar growth since the financial crisis could be halted and start to fall by 2021 if the Government continues to overlook it, a new report has suggested. Research by Ignite Economics, carried out for the British Hospitality Association, has predicted the sector's workforce could begin to drop by 2021 with the contribution it makes to the economy also falling as cost pressures from wages and business rates bite alongside a potential labour squeeze once the UK leaves the EU.

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Infographic: How Britain likes to travel

Did you know that 7 out of ten UK households took a holiday in the past year? Or that 76% of Brits prefer to book their next holiday online? Brits love to travel. Escaping our typical gloomy weather every year, is to us, as natural as putting the kettle on after a hard day's work (54% of us even take our tea bags on holiday with us!). But where do we like to go? How do we get there? Who do we take? Here, Panoramic Villas, have explored how us Brits like to holiday. Check out the infographic below.

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Scenic Hotel Group to Leverage ReviewPro's Guest Intelligence to Deliver Memorable Experiences

ReviewPro announces a new partnership with The Scenic Hotel Group in New Zealand to help properties across the entire group enhance the guest experience. All 18 properties will now have access to in-depth analytics from ReviewPro's Online Reputation Management solution and Guest Satisfaction Surveys to drive improvements and boost guest satisfaction. 100% New Zealand owned and operated, The Scenic Hotel Group prides themselves on offering true Kiwi hospitality at the hotels in New Zealand, Tonga and Niue. Consisting of three brands Heartland Hotels and Scenic Hotels, Suites & Resorts plus the Te Waonui Forest Retreat, the group offers distinct levels of quality, comfort and value.

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The HVS Asia-Pacific Hotel Operator Guide 2017

It is with great pleasure that I share with you our fourth annual Asia-Pacific Operator Guide, data as of 31 December 2016. This fourth edition will continue to serve owners as a reference for which operator has a strong presence in their home market and in potential future markets further ashore as well as key feeder markets across the region. As more brands are created and/or introduced to the region, owners need to navigate a more complex environment. At the same time, M&A activities have created larger companies with a very large portfolio of brands. At the same time, we see operators building pipelines with limited-service brands that are easier to scale. Which operator to choose?

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Coast & Country Hotels Joins HotelREZ

Coast & Country Hotels, part of the Shearings Leisure Group, has extended its hotel distribution to the Global Distribution Systems (GDS) for the first time ever, joining HotelREZ Hotels & Resorts' HO chain code.

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Cambodian Shinta Mani Hotels Announce Rebranding of Existing Hotels

Shinta Mani Hotels, Cambodia's leading luxury boutique hotel group has embarked on an evolutionary journey that will rebrand its existing two properties, Shinta Mani Club and Shinta Mani Resort on 1 July. Development plans include two unique and exquisite new properties in collaboration with acclaimed designer and architect Bill Bensley, to open in late 2017 and mid 2018 respectively.

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Rosewood Hotels & Resorts Unveils Rosewood Conversations

Rosewood Hotels & Resorts today debuts Rosewood Conversations, a new, interactive digital platform that celebrates Rosewood's distinctive destinations through the lens of the world's most distinguished personalities, local tastemakers, and traveler insiders. The online hub rosewoodhotels.com/conversationsbrings Rosewood's A Sense of Place philosophy to life with conversational content from a rich network of creative talents, bold personalities, and travel and lifestyle journalists who intimately know Rosewood locations.

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Trump hotel in Toronto switching to St. Regis brand - travelweekly.com

The Trump International Hotel and Tower Toronto will be rebranded as a St. Regis. The hotel's owner bought out Trump Hotels' management contract and sold the 261-room hotel this week. InnVest Hotels LP bought the 65-story property from JCF Capital for an undisclosed and will temporarily rebrand the property as the Adelaide Hotel Toronto while the property undergoes a renovation. Once the upgrades are completed, the property will be renamed the St. Regis Toronto.

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Cabin Raises Over $3 Million in Seed Funding and Launches Moving Hotel

Cabin, the first hospitality transportation company on a mission to make the most of every waking and sleeping moment, today announced it has secured $3.3 million in seed financing and launched a moving hotel. Cabin's one-of-a-kind overnight travel experience enables people to reclaim their time while saving money by consolidating both transportation and accommodation into one simple and delightful experience.

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Why pop-up hotels are in fashion - JLL Real Views

Staying in an air-conditioned luxury shelter at a music festival or a bespoke yurt in the Andes seemed like a distant thought even just a few years ago.

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Hyatt Announces Leadership Transition Following Successful Integration of Miraval Group

Hyatt Hotels Corporation (NYSE: H) today introduced a new leadership structure for Miraval, the renowned provider of wellness and mindfulness experiences, which Hyatt acquired earlier this year.

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June

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Why is the Hospitality Industry in Japan Steadily Growing?

The Japanese have a term called \"Omotenashi,\" which signifies the traditionally correct and proper way to treat a guest, and it is this term that has become somewhat of a guiding principle for much of the island nation's hospitality industry.

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RLHC Updates Rewards App and Adds In-Room Apple TV Experience

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today is launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels within its brands, including a new in-room Apple TV experience and updated Hello Rewards app with new check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform integrated with the hotel's property management system.

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Sertifi Takes Frictionless Business Global with International Payments via CyberSource Payment Management Platform

Sertifi, a leader of the frictionless business movement, today announced it is integrating CyberSource payment acceptance capabilities into Sertifi Closing Pro+ to offer hospitality organizations around the world the ability to capture international digital payments at the time of eSignature.

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Marriott & Starwood Rewards Programs Unveil Master Classes

Whether you want to learn how to whip up edible works of art, consistently drain the bottom of the net, or perfect your backswing, Marriott Rewards and Starwood Preferred Guest (SPG), are making it all possible with the new master class series. Available exclusively for members as a result of Marriott International's unrivaled roster of global brands, property amenities, and partnerships, these one-of-a kind, sought-after learning experiences are designed to be highly personal interactions with superstars in sports, culinary, entertainment and lifestyle. The first collection in the ongoing global master class series features hands-on learning experiences with basketball great Dwyane Wade, Hall of Fame golfer Annika Sorenstam, celebrated chef Eric Ripert and legendary surfer Laird Hamilton. These unique elevated experiences are in addition to the thousands of other experiences already offered on both Marriott Rewards Moments and SPG Moments platforms.

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Le Pavillon Hotel Implements dormakaba Mobile Access in Combination with OpenKey App

dormakaba, one of the top three companies in the global market for access and security solutions, announced New Orleans' historic Le Pavillon went live with dormakaba's mobile access electronic door locks integrated with OpenKey app to enhance guest convenience.

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French Travelers Will Travel More This Summer | By tourism-review.com

At the beginning of the summer season, tourism professionals have noticed a sharp rise in the amount of vacations booked by French travelers. This is a recovery that mainly benefits the foreign destinations. According to tour operators and other tourism stakeholders, the number of French travelers leaving for summer vacation will be bigger than last year and they will be traveling more abroad, mainly to Southern Europe and Maghreb. There has been a sharp rise in the number of vacations among French tourists this summer. It is very clear and very significant since we have not seen this level of intention since the beginning of the financial crisis in 2008, Jean-Pierre Mas said; Jean-Pierre Mas is President of Entreprises du Voyage, a professional federation which monitors the reservations made with 850 French travel agencies.

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Hampton by Hilton Celebrates Great Outdoors Month with Growth in Popular Adventure Travel Destinations

Hampton by Hilton debuts 22 properties to its growing portfolio just in time for Great Outdoors Month. The new hotels, including Hampton Inn by Hilton Gatlinburg Historic Nature Trail in Tennessee, Hampton Inn & Suites by Hilton Asheville Biltmore Village in North Carolina, Hampton Inn by Hilton Fort Lauderdale Pompano Beach in Florida and Hampton Inn & Suites by Hilton at Wisconsin Dells Lake Delton, offer high-quality accommodations in some of the nation's top travel destinations known for pleasant weather and outdoor attractions.

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Paymentwall opens $524 billion market for the travel industry

HITEC Conference, Toronto, Canada June 28, 2017 Paymentwall announced today that every hotel, booking engine, cruise, car and boat rental business owner from United States and Canada will now be able to get instant access to untapped markets in Asia, Europe, Africa and Latin America.

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Sonesta Launches Their Biggest Loyalty Promotion Ever With one Million Point Sonesta Travel Pass Sweepstakes

June is the \"official\" start of the summer vacation season and Sonesta is celebrating by giving away one million Sonesta Travel Pass points; the biggest and most exciting loyalty program offer the brand has ever extended.

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How Monscierge and Accor Hotels Increased Revenue and Guest Satisfaction Scores

When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff \"If you could change one thing about the operation of your hotel, what would it be?\" Without hesitation, he said \"I'd kill the cheeseplate. Every day I deliver complimentary cheeseplates as welcome gifts to our VIP guests, and every day I'm the guy that later discards most of all of them totally untouched. If I could tailor the welcome gifts to something each guest truly valued, they would feel cared for, I would feel more invested in the people I'm caring for each day and we'd reduce significant waste at the hotel. Everyone wins.\"

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PureHD Launches Revolutionary AndroidTV Platform with DISH Network

PureHD is pleased to announce the deployment of the DISH Network Interactive Platform Evolve, powered by AndroidTV. PureHD, a leading provider of Free-to-Guest (FTG) services in the hospitality marketplace, has installed the product in several sites in New York, Dallas, Washington DC, and Denver area. PureHD has several more installations scheduled in Boston, Baltimore, Minneapolis, and San Francisco.

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RLHC Selects ElevenOS to Deliver Automatic Wi-Fi Connection to its Hello Rewards Members

Portland, Ore. Eleven, the cloud-based guest Wi-Fi management leader was selected as the central Wi-Fi authentication platform provider for RLHC (Red Lion Hotels Corporation). The implementation of ElevenOS means Hello Rewards members log in once with their loyalty membership credentials and receive free, premium Wi-Fi automatically at RLHC properties across the U.S.

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Industry's weapon of choice emerges to battle OTAs for direct bookings

Cendyn, the most integrated CRM provider in the hospitality industry, is proud to announce the international debut of the company's flagship enhanced loyalty solution, eLoyalty. Created specifically for hotels, it gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.

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Meeting of the digital travel industry: 8th VIR Online Innovation Days at the Marshall Haus at Messe Berlin

How will artificial intelligence change life in the future and in particular how will it affect the tourism industry? That was the topic discussed by speakers and guests attending this year's VIR Online Innovation Days, which took place on 21 and 22 June 2017 at the Marshall Haus on the Berlin Exhibition Grounds. ITB Berlin was the co-host and partner of this event at which the speakers focused on the use of and future of artificial intelligence in the travel industry. Thus, metasearch engines for booking flights use chatbots to communicate with their customers via Skype and Facebook Messenger, and in the sports industry electronic pulses are now being used to correct runners' foot strike.

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Associated Luxury Hotels International (ALHI) Expands Global Options with New Members in Ireland and England, and First Hotel in Scotland

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its Global portfolio with the recent addition of three luxury-level resorts in Europe to its distinguished membership portfolio. This includes: ALHI's first member in Scotland, the 5-Star-quality Cameron House resort on the banks of Loch Lomond; the 5-Star-quality The Kildare Hotel, Spa & Country Club (\"The K Club\"), situated on 550 acres of lush Irish countryside in Kildare, Ireland; and the luxurious and historic The Belfry Hotel & Resort, nestled in over 500 acres of rolling countryside in West Midlands, United Kingdom. The announcement was made by ALHI's Chief Sales Officer Mark Sergot.

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Angie Hospitality Introduces Advanced Voice-Command Technology to the Hotel Industry with Official Website Launch

Angie Hospitality, creator of Angie, the world's first interactive 24-hour guest room assistant, Wi-Fi and room control technology solution, today announces the official launch of its newly-developed corporate website, designed to bring Angie's full suite of capabilities to the forefront of the hotel industry. The first phase of this highly informative and interactive website offers key decision makers detailed information on Angie's wide range of capabilities and benefits to hotel guests, as well as the value she can bring to hotel operations and revenue. The second phase of the site will also provide integration with angie.services, Angie Hospitality's password-protected online customer portal, in order to provide Angie's hotel partners with convenient access to personalized information and services.

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NAVIS Releases Major Update to Flagship Reservation-Sales Software for Lodging and Hospitality

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced Narrowcast Cloud, a ground-up refresh of its flagship reservation-sales platform.

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Rosewood Hotels announce new Sao Paulo property by architect Jean Nouvel

The Rosewood Hotel Group recently announced plans for a new property to open in the Brazilian city of Sao Paulo. The new hotel and residence complex, named Rosewood Sao Paulo, will be housed in an impressively renovated building just off the city's main boulevard Avenida Paulista and will feature 151 guest rooms and 122 residential suites, two restaurants, two swimming pools and a spa centre. Spread over 22 floors, the 100m high tower was originally built in 1904 and was a maternity hospital located in the centre of the 27,000m2 Cidade Matarazzo complex, which contains historic buildings in the middle of Sao Paulo. The skyscraper takes the form of a terraced tower clad in a patchwork of bronzed grids, which are inset and pulled out alternatively to form terraced gardens, a scheme which is intended to emulate the surrounding landscape and provide a physical continuation of parkland and trees in the vicinity. Renowned French architect Jean Nouvel is responsible for the design of the tower and recently released some atmospheric renderings to give guest a taste of what is to come when the project is completed in 2019. His concept for the project is that the park surrounding the building will be seen to be occupying it: \"Matarazzo Park will have invaded a tower. Let's make one thing clear. The park tower will be regal and welcoming and it will be much looked at and envied. In its own distinctive way, it will say: follow me, live in style. Around Matarazzo at first, then a bit farther afield, trees will begin to mount their assault on the city.\" The hotel will also offer 100,000 sqft of meeting and event spaces, ideal for corporate travelers going to Sao Paulo on business. Residents and guests can avail of the terraces with spectacular views and indulge in the rooftop pool, an oasis in the middle of the city. Interiors will be designed by famed designer Philippe Starck. The property will be a fantastic new addition to Rosewood's 44-strong hotel portfolio. The hotel is part of Cidade Matarazzo, a complex of historic buildings in So Paulo which date back to the early 20th century. Linked to the Paulista Avenue by a pedestrian walkway, this is one of the city's last remaining landmarks.More contact details on Rosewood Sao Paulo and the suppliers and architects involved can be found on the TOPHOTELPROJECTS database.

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InterContinental Toronto Centre Hotel Boasts Luxury and Innovation with Installation of ASSA ABLOY Hospitality's Locking Solutions

Stockholm June 27, 2017 Prestigious, four-diamond luxury hotel, InterContinental Toronto Centre Hotel, announces the successful implementation of ASSA ABLOY Hospitality's industry-leading RFID locking solution and Visionline system to update and enhance overall property security at the glamorously-appointed 584-room property located in downtown Toronto, Ontario. The InterContinental Toronto Centre is managed by InterContinental Hotels Group, operator of 12 brands stretching over 100 territories and countries.

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StayNTouch Implements Its Mobile PMS at Filament Hospitality

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it's partnership with Filament Hospitality where it plans to deploy its Rover PMS and Zest products across its entire portfolio of hotels.

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Lodging Interactive Offers Free Live Chat Service with Every New Website

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its Independence Day promotion for Independent Hotels. Now through September every hotel that signs an agreement for a new website will automatically be provided with its fully managed CoMMingle Live Chat service at no additional cost.

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Meet Avvio at HITEC Toronto

Avvio's VP of Sales and Marketing, Rich Tuckwell, is exhibiting at the HITEC Toronto on 26 - 29 June.

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Micosense Networks: HSIA and OTT Combined in a Single Box

Microsense Networks is pleased to introduce a revolutionary product that offers a bundled solution to meet both of the above compelling needs. Yes, a single box offering seamless Wi-Fi connectivity inside the room that also connects to the TV through which guests can stream all their content from their mobile devices, iPad, Tablet and Laptop on to the room TV. Cover both needs at a fraction of the traditional cost!

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New Frontiers of Disruption to Highlight RSS 2017

Lee McCabe, Vice President of Alibaba Group, and Michael Saylor, President and CEO of Microstrategy, will deliver keynote addresses at the fifth annual Revenue Strategy Summit, (RSS), a gathering of thought leaders and practitioners who will examine disruptive forces reshaping the hospitality industry and how marketing and technology must evolve to meet new demands.

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Nearly 2,000 Travel Industry Leaders Expected at The Phocuswright Conference 2017

For nearly 25 years, companies at the forefront of digital innovation in travel have relied upon Phocuswright to shape the discussion, encourage healthy debate and introduce the latest innovations. This market intelligence will again drive an unprecedented program and speaker roster at the Phocuswright Conference Nov. 7 to 9 at the Diplomat Beach Resort Hollywood in south Florida when nearly 2,000 leading minds in travel will gather for networking and learning.Early-bird ticket pricing expires on Friday, June 30. To save $700 and be part of the future and hear what leaders predict will happen next, register today at www.phocuswrightconference.com.\"Change is inevitable, but understanding what interrupts the present and predicting future trends is what Phocuswright is all about. We gather decision makers and global C-level executives from every travel, tourism and hospitality sector,\" said Phocuswright president Simon Lehmann.The Phocuswright Conference gathers the world's most influential travel leaders to learn what technology has in store and what changes lie ahead. Thought leaders take Center Stage each day for pointed one-on-one conversations. Summit and Launch showcases the next wave of innovation in travel. And the innovator and exhibitor showcase offers one-on-one time with a roster of industry-leading companies. The most innovative startup, emerging and established companies take the stage during Summit and Launch to compete for accolades and fame. Summit features startup and emerging innovators, including the winners from Battleground: The Americas, EMEA and APAC. Launch proves that innovation isn't just for startups, featuring established companies that are breaking new ground and developing new technologies. The program is packed with market-changing innovations presented in a fast-paced, no-holds-barred environment. \"The Phocuswright Conference has delivered an unbeatable combination of compelling content, top-tier attendees and an electrified atmosphere for over 20 years,\" Lehmann said. \"It's where ideas are born, partners are found, strategies are honed and deals are done.\"A growing roster of confirmed speakers can be found online. Executives from companies including Brand USA, Ctrip.com, Expedia, HomeAway, Hopper, Kayak, Kiwi.com, MakeMyTrip, Priceline, Ryanair, TripAdvisor, US Travel Association and more will offer insight and predications. And no new technology can happen without funding and venture capital. The event gathers the brightest financial minds from Brightspark Ventures, Deutsche Bank Securities, Insight Venture Partners, RBC Capital Markets, Susquehanna Financial Group, Technology Crossover Ventures, UBS, Vitruvian Partners and more.Nearly 2,000 attendees are expected to register, and early-bird registration closes June 30. To be sure you have the pulse of the industry's future, register today to attend.

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HFTP Announces Blockchain Technology Task Force

Hospitality Financial and Technology Professionals (HFTP) announced today that it is organizing a Blockchain Technology Task Force to prepare for the technology's future impact on hospitality. The task force will be chaired by Lyle Worthington, CHTP, CIO of The Student Hotel and the 2017 HFTP Global President.

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John Q. Hammons Hotels & Resorts Standardizes Multi-brand Portfolio on dormakaba Electronic Door Locks

MONTREAL dormakaba, one of the top three companies in the global market for access and security solutions, announced that John Q. Hammons Hotels & Resorts (JQH) standardized the guest room door locks on all of the company's hotel properties with dormakaba's Saflok electronic door locks.

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Mantra Group Launches New Masterbrand Mantra Hotels

Leading hotel and resort operator, Mantra Group, has united the Group's 128 properties across Australia, New Zealand, Bali and Hawaii, consolidating its multi-branded portfolio into a new single consumer brand, known simply as Mantra Hotels.

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PolyU Study Finds Review Features Influence Hotel Booking Intentions

Potential guests reading online hotel reviews are influenced by a range of underlying features when forming their booking intentions, according to Ph.D. graduate Dr Liang Wang, Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-researchers. In a recently published article, the researchers identify the six features that have the greatest influence on the booking intentions of business travellers in mainland China. They suggest that hoteliers could use those features ranging from usefulness to comprehensiveness to enhance their consumer review management and determine ways of more effectively influencing consumers' booking intentions.

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RLHC Continues Growth Momentum; Following Strong Q1, Company Has Added Another 39 Deals

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) is enjoying strong momentum as the second quarter comes to a close. Coming off of 34 deals in the first quarter, the company has closed an additional 39 deals since April 1.

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New Mobile Integration Technology from Phonesuite Helps Hotel Staff & Guests Achieve Continuous Connectivity Anytime, Anywhere

Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it is responding to consumer demand for \"anytime, anywhere\" communications by debuting new mobile integration technology at HITEC 2017. Phonesuite customers will now have the ability to download a free, SIP-compliant app to their smartphone that integrates with the Phonesuite IP-PBX , enabling hotel staff to communicate seamlessly without the need to be tied to the desk phone.

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SaveMyChairs Will Reinvent the Resort Pool Experience

SaveMyChairs has launched an innovative platform and mobile app that will change the future of the pool experience at resorts around the world. Launched today at the world's largest technology show for the hospitality industry - HITEC 2017 - SaveMyChairs will be getting a lot of attention from the industry this week for solving a universal problem that has troubled hoteliers for years.

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World's top 10 travel influencers, according to Forbes | cnn.comAlready seething with envy over travel bloggers who make a career out of being on permanent vacation? Best look away now. These social-media savvy sightseers are now clocking up so much online clout along with their air miles that annual Rich List compiler Forbes is taking notice. It's compiled its first Top 10 travel influencers list, bringing together some of the biggest names in the travel blogosphere. (Click through the gallery above to see the full list of 10). These jet-setters typically rake in cash to support their adventures via corporate sponsorship or paid promotions. Not all can boast the money-making prowess of self-proclaimed millionaire-on-the go blogger Johnny Ward.

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Eleven Announces Next Generation Guest Wi-Fi Experience

6/26/17, Portland, Ore. Eleven, the industry's pioneer in cloud-based guest Wi-Fi management software, announces new features, usability enhancements, and integrations to the ElevenOS guest Wi-Fi platform. Developing software that fits the needs of the market, Eleven is committed to building a platform that enables the next generation of personalized Wi-Fi experience that build loyalty.Simplify the User Experience with Dashboards and TemplatesHotel staff and brand-level IT administrators get a real-time 360-degree insight into Wi-Fi activity, including connected device types and status, guest usage, and revenue generated with ElevenOS' hospitality-centric dashboard. Wi-Fi usage and revenue reporting can be viewed at the individual property level, across areas of the hotel, including the conference center or across all properties to allow brands to optimize Wi-Fi performance for guest satisfaction.A simplified portal content editor provides templates to allow for consistent brand standards with some flexibility at the property level. Non-technical staff can configure authentication options, set up Internet service plans and pricing and add compelling images, messaging or even advertising to engage guests and drive revenue.Authenticate Once, Connect Automatically to Drive LoyaltyElevenOS offers the widest array of log-in options, including lifetime authentication with the Wi-Fi Alliance Passpoint HotSpot 2.0 specification to allow guests to log-in once and connect automatically thereafter. ElevenOS' pre-built integration with PMS and CRM systems mean loyalty members can be rewarded with free or premium, automatic Wi-Fi connection every time they arrive at any brand property.Connect Guest Devices to Cast Content to the In-Room TVSeventy-eight percent of guests want to stream their own content when staying at a hotel (eHotelier, 2017). With each guest carrying an average of three devices, the complexity of creating secure, automatic connection to the in-room TV, thermostat and other controls is significant.ElevenOS enables hotel brands to offer a seamless guest journey with dynamic assignment of their devices upon check-in to a Personal Area Network dedicated to their room that only they can see. Upon arrival, guests are automatically connected to the devices in their room, so they can cast their favorite content to the TV. Upon check-out, guest devices are cleared and the in-room devices are prepared for the next guest.\"This solution, which combines ElevenOS and the casting management appliance from Expectation2, is a game changer,\" stated Che (Chase) Bliayang, director of information technology for CSM Corporation, management company of the Element in Redmond, Washington. \"Our guests have full control to cast from their personal devices without the need to download an app or enter a code. Meanwhile, we're able to limit setting changes to ensure network integrity. This incredibly seamless experience is perfect for today's connected guest.\"Manage Guests and Back of House Devices with Enterprise Device ManagementMore hotel brands today are going mobile with smartphones and tablets replacing traditional desktop computers. ElevenOS allows hoteliers to manage property, vendor and employee owned devices with enterprise grade management tools, logging and security leveraging IEEE 802.1X with a local database and remote authentication capabilities.Extend the Capabilities of Existing Systems with Pre-Built IntegrationsEleven continues to innovate to enable hotels to leverage guest profile, loyalty level, and billing information via CRM PMS data to provide a more personalized and comprehensive Wi-Fi experience. ElevenOS now integrates with Cendyn Hotel CRM Suite and various PMS providers to bring together Wi-Fi analytics with valuable customer insights that enable hotels to serve their customers with better, more tailored service.As a pure cloud platform, ElevenOS integrates seamlessly with properties' existing network hardware to deliver robust guest W-Fi without replacing onsite hardware. In addition to integrations with Nomadix and Ruckus Networks, ElevenOS has added support for Cisco Meraki and Aeronet, Aruba Networks, Extreme Networks and certification for Oracle Hospitality OPERA.\"Eleven is leading the way to deliver the next generation guest Wi-Fi experience that goes beyond just connecting guests to the Internet,\" said Peri Pierone, CEO of Eleven. \"The ElevenOS guest Wi-Fi platform sets the foundation for great Wi-Fi-driven experiences like automatic connection via Passpoint and content casting to the in-room TV that deliver personalized experiences that guests truly want.\"To learn more, visit Eleven at booth #307 at HITEC, June 27-29 in Toronto.ABOUT ELEVENEleven pioneered the development of cloud-based guest Wi-Fi management software for the hospitality industry in 2002. The ElevenOS central authentication platform enables hotel brands to centrally manage guest Wi-Fi across multiple devices, properties and providers with real-time analytics. With ElevenOS, hoteliers can effectively leverage their Wi-Fi network to identify and engage guests to improve brand loyalty. An open platform, ElevenOS easily plugs into leading network hardware and service providers and requires zero proprietary infrastructure. Thousands of hotel and cruise brands trust Eleven to keep more than 9 million guests connected every month. For more information, visit www.elevenwifi.com.

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Omni-Channel Guest Messaging and Engagement Solution Released at HITEC 2017

Benbria Corporation, the makers of the industry-leading Loop mobile guest engagement solution for hotels, unveiled enhancements to its product suite at HITEC 2017 as part of its Loop 2.0 release.

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The OTA Shift

Let's face it, the OTAs are not getting any smaller. Online travel agent (OTA) bookings have steadily increased at the expense of hotels, taking advantage of a thriving digital travel market to strengthen their position and impose conditions in exchange for increased exposure - including 15% -25% commissions. The resulting rise in distribution costs and the pressure on those rates are challenging hotel owners and managers to maintain profit levels. Understandably, hotels prefer direct bookings.

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ENHANCING LOYALTY: BEST PRACTICES FOR CRM SYSTEMS IN ASIA-PACIFIC

Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and specifically software, played a more important role in improving what is ultimately the human experience of hospitality, both in terms of curating and providing it, but also in the way that customers express their gratitude for that experience in the form of loyalty.

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Cendyn debuts flagship loyalty solution for hotels at HITEC 2017

Toronto June 26, 2017 Cendyn, the most integrated CRM provider in the hospitality industry, is proud to announce the international debut of the company's flagship enhanced loyalty solution, eLoyalty. Created specifically for hotels, it gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.

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Nobu branches out from restaurants with Nobu Hotels

The team behind famed restaurant Nobu has set about involving themselves in another branch of the hospitality industry hotels and resorts. Fledgling brand Nobu Hotels is the brainchild of one of the most renowned names in cuisine, celebrity chef Nobu Matsuhisa, and his partners in the restaurant, including actor Robert DeNiro and chief executive officer Trevor Horwell, and the brand already have three properties open to the public the Nobu Hotel Miami Beach, Nobu Hotel City of Dreams in Manila and Nobu Hotel Caesars Palace, Las Vegas. Many more properties are set to open this year, with June appearing to be a busy month, just in time for the holiday season. Hotels in London and Ibiza are set to open in June, while October will see Nobu Hotel properties open in Ridyah, Saudi Arabia. 2018 will see new hotels will open in Marbella, Los Cabos, Chicago and Toronto. The locations point to one of Nobu's missions to have properties in exotic destinations and in gateway cities.

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Trainline.com, Heathrow Airport and App Annie talk app engagement

On July 3, 2017, leading experts from Trainline.com, Heathrow Airport and App Annie will come together to discuss the leading trends in mobile apps and how travel companies can use mobile to elevate their status to becoming the must-have travel companion.

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Phonesuite Launches Enhanced Brand and Intuitive Website Redesign to Reflect Company Excellence and Innovation

Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today unveiled a new branding initiative that encompasses both the company's outstanding reputation and tradition of excellence, as well as the innovation and focus on the future that will continue to drive hotel communications to answer operational objectives and elevate guest relationships. Phonesuite's new logo signifies the advanced, flexible and feature-rich products the company provides to hotels in every category, while the improved website will deliver a fresh creative look, modern platform, responsive web design and intuitive navigation.

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Hampton by Hilton Real Travel' Campaign Embraces Relatable Moments Over Aspirational Ads to Unite Traveler Community

In time for busy summer travel season, Hampton by Hilton launched 'Real Travel,' a new marketing campaign inspired by the very real travel occasions most travelers experience on the majority of their trips.

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Next Story Group announces Kafnu, the future of shared spaces

Next Story Group, a company reimagining urban spaces, today announces Kafnu. Synthesizing the best aspects of co-working, co-living, hotel, retail and private club, Kafnu is a blended space designed for the new generation of creators, from entrepreneurs to remote workers to artists to global nomads. Two Kafnu urban community hubs will open in Hong Kong and Taipei before the end of 2017.

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Room Mate Hotels continues its European expansion with an eye on the U.S.

Room Mate Hotels, the Spanish global company founded and chaired by Kike Sarasola has opened a new hotel in Barcelona to continue its expansion in Europe, following the launch of three hotels in Italy and one in the Netherlands. Room Mate Hotels, which hosted more than 1 million guests in 2016, opens with Gerard its fifth hotel in Barcelona and the 22nd in the world.

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Softscribe Inc. Identifies Hoteliers' 5 Top Operational Challenges

Softscribe Inc., a leading hotel tech PR firm, identified 5 top operational challenges hotel operators encounter. Insights are gathered from a sample of customer-centric stories Softscribe Inc. created to increase technology sales for clients.

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hospitalityPulse Offers a Sneak Peek of pulseBooker During HITEC 2017

Attendees at this year's HITEC in Toronto, Canada will be introduced to the latest inspiring innovations from hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be unveiling its Internet Booking Engine (IBE) which complements the use of its FIRE (Feature Inventory Response Engine) solution. This new IBE is offered to FIRE users at no charge.

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Palmeraie Resorts partner with iRiS Software Systems to blend tradition with cutting edge technology

Starting with the Palmeraie Palace - the group's flagship hotel iRiS will be providing a responsive solution to enable guests to have hotel and brand information at their fingertips. This impressive service is available for any guest device: smartphone, tablet and laptop.

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Koloa Landing Resort at Poipu Selects Agilysys Solution Suite to Streamline F&B Operations and Enhance Guest Service

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Koloa Landing Resort at Poipu in Koloa, Hawaii, has selected a suite of software solutions including InfoGenesis POS, InfoGenesis Flex and rGuest Pay to streamline food and beverage operations and enhance guest service at the 306-unit luxury property.

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Midas Hospitality Selects Broadvine to Optimize their Portfolio Performance

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based application to optimize hotel portfolio performance for Midas Hospitality, one of the premier hospitality management groups in the Midwest.

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protel hotelsoftware and SHR Announce First-Ever CRS/PMS Whisper Technology Alliance

Sceptre Hospitality Resources, SHR, a leading provider of advanced distribution technology and creator of the best-in-class central reservations system, Windsurfer CRS, has partnered with global property management system (PMS) innovator, protel hotelsoftware, to bring hoteliers and their guests an enhanced booking experience by way of a unique predictive analytics data interface.

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Marriott International Wins Two Creative Data Cannes Lions

M Live, Marriott International's global marketing real-time command center, was awarded Gold and Silver Creative Data Lions at the Cannes International Festival of Creativity in the categories of Social Data and Use of Real-time Data, respectively.

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Onity Showcases Latest Solutions for Evolving Hospitality Landscape

From DirectKey mobile access providing guests a seamless journey to their room to all-new OnPortal software featuring tablet-based check-in and full access management, Onity continues to deliver technology solutions for hoteliers that delight guests and help build loyalty. Onity, part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX), is showcasing its advanced offerings at HITEC, the world's largest hospitality technology show, June 26-29, in Toronto, Canada.

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The Ritz-Carlton Takes to the Sea First Luxury Hotel Brand to Offer Bespoke Yacht Experiences

The Ritz-Carlton Hotel Company, L.L.C., part of Marriott International, Inc. (NASDAQ: MAR), today announced its entry into luxury yachting and cruises bringing the award-winning luxury hotel brand's service and timeless style to sea. Created by The Ritz-Carlton and maritime experts Douglas Prothero and Lars Clasen, in collaboration with funds managed by Oaktree Capital Management, L.P., The Ritz-Carlton will provide luxury hospitality service under a long-term operating agreement. Named The Ritz-Carlton Yacht Collection, this venture represents a unique foray into the cruise industry for a luxury hotel operator. The first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter of 2019, and distinguishes Marriott International as the only provider of luxury accommodations both on land and at sea.

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The World's Best Hotels Choose ALICE for Guest Messaging, Staff Operations, Concierge Technology, And More

New York, NY -- ALICE - the hospitality industry's leading operations platform, which connects all the departments of your hotel for improved staff communication and task management - will be showcasing new products and features at this year's HITEC in Toronto, June 26-29, Booth 1245. You can schedule a meeting with our team here.

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Milestone announces new intuitive dashboard for Insights software

Milestone Inc. announced the launch of a new version of Insights software, featuring a completely revised digital intelligence and competitive benchmarking dashboard.

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EyeforTravel's Smart Travel Data Summit 2017 Launches Today -Agenda & Speakers Revealed

EyeforTravel has officially launched its annual Smart Travel Data Summit Europe 2017. Held in Amsterdam on November 29th-30th at the Hotel Novotel, the event will bring together senior data, revenue management and marketing analytics professionals to discuss emerging trends and formulate the best strategies to tackle current and future disruptions. This year's speaker line-up includes prominent names in the industry including:

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IHG Owners Get First Look at Fresh, New Midscale Hotel Brand

InterContinental Hotels Group (IHG), one of the world's leading global hotel companies, revealed plans to launch a new, high-quality midscale brand at its 2017 Americas Conference this week in Las Vegas. It will target more than 14 million guests in a vastly underserved segment of the U.S. midscale market, estimated to be worth $20 billion in annual industry revenues. This brand will champion the traveler who wants a hotel stay that finally meets their expectations for the type of hospitality they value most the basics done exceptionally well at a price point about $10-15 less than IHG's industry-leading Holiday Inn Express brand.

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IHG Announces Exciting Enhancements For Guest Experience Across Mainstream and Extended Stay Brands

New food and beverage and design rolling out appeal to both guests and ownersThis week, at its 2017 Americas Conference in Las Vegas, InterContinental Hotels Group (IHG), one of the world's leading global hotel companies, shared exciting brand updates with the owners of its mainstream and extended stay brands. As IHG continues to build preferred brands, these new solutions are created with both guest satisfaction and owner returns in mind.Holiday Inn ExpressHoliday Inn Express, the world's largest hotel brand in its segment, announced the new and improved Express Start breakfast bar. The updated space includes improvements across product, service and design to create a better experience for guests and increased ROI for owners. Central to this solution is the introduction of the new RATIONAL SelfCookingCenter combination oven which allows the brand to serve fresh egg and meat products each morning. Holiday Inn Express is the first midscale hotel brand to use this innovative oven. Additionally, the brand is partnering with Cinnabon to offer an exclusive recipe as one of the signature items on the complimentary Express Start breakfast bar for all U.S. hotels.

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Hyatt Place Brand Introduces Elevated Breakfast Experience for Guests

The Hyatt Place brand today announced its new, innovative breakfast experience that puts the power of breakfast in guests' hands with customizable Build Your Own Breakfast Bowls and Greek Yogurt Parfaits.

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Scandic to acquire Restel's hotel portfolio and become the leading hotel operator in Finland

Scandic Hotels Group (\"Scandic\") has signed an agreement to acquire Restel's hotel operations in Finland. Through the acquisition, Scandic will strengthen its position as the leading hotel company in the Nordic countries and become the largest hotel operator in Finland. The transaction subject to regulatory approval.

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Horwath HTL Special Market Report: New Zealand

The New Zealand hotel industry is continuing to perform strongly, with occupancies and room rates breaking last year's highs.Strong economic conditions and 3-4 years of unexpectedly strong growth in international visitor arrivals have generated increasingly strong demand for hotel accommodation. Written by Stephen Hamilton of Horwath HTL New Zealand.

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Horwath HTL Special Market Report: Morocco

With its coastline, mountains and desert, a rich cultural and historical heritage and its strategic location within the Mediterranean, Morocco benefits from a strong tourism potential.

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Guestware celebrates 20 years of exhibiting at HITEC

Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, is celebrating 20 years of participation at HITEC, the world's largest and most extensive hospitality technology event. This year's event will be held in Toronto, Canada, from June 26-29. Guestware will be demonstrating their latest functionality in booth #1017.

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DHISCO's Allyn Moeller Recognized as Data Science Visionary

Allyn Moeller, director of product management for DHISCO Inc., the world's leading hospitality distribution company, has been recognized as a \"data hero\" for his leadership in developing systems to speed up transactions and help customers better capture and analyze hotel booking trends and sales data.

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Magnuson Hotels & RG Hotel Management deliver Memphis hotel 400% revenue increase

Magnuson Hotels, America's fastest growing hotel brand and RG Hotels, the leading hotel management company today announced that the Magnuson Grand Memphis Airport Hotel, in just a few months has seen revenue increases in excess of 400%.

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dormakaba Launches Quantum Pixel, the next generation of Quantum Locks at HITEC

dormakaba, one of the top three companies in the global market for access and security solutions, will launch its Quantum Pixel electronic door lock at HITEC 2017 in booth 1901.

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Ariane Systems and ALE Expand Strategic Partnership to Maximize Guest Convenience and Hotel Operations Efficiency

Ariane Systems, a leading provider of self-service check-in/out technology for the hospitality industry and ALE, a global leader in enterprise communications and network solutions and services, have announced the expansion of their partnership. The companies initially formed a collaboration in 2016 in order to provide a best-of-breed solution to better serve the needs of their joint global hotel clientele. The fostering of closer ties between Ariane and ALE, operating under the Alcatel-Lucent Enterprise brand, serves to integrate features and functionalities of their respective solutions portfolios. Together, they provide hoteliers with a unique opportunity that further streamlines and simplifies guest check-in/out experiences, while enhancing overall convenience and operations efficiency.

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Fosun to build mega-resort 3 times larger than Monaco on former Athens airport site

A $ 7.9 billion investment was announced by Fosun International in collaboration with a consortium from Abu Dhabi in order to develop a mega resort on the former Athens airport site of Elliniko.

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GEMtouch Announces General Availability of its Signature Guest Experience Management Solution After Successful Pilot

GEMtouch, the travel technology startup that is the emerging leader in hotel and resort guest activity management solutions, today announced the general availability of its signature GEMtouch Guest Experience Management Solution. The announcement follows the completion of a year-long, phased pilot of the cloud-native, software-as-a-service solution at the award winning Chatham Bars Inn, a four star resort which occupies some of the best shoreline on Massachusetts' Cape Cod.

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STR and Google find strong correlation between searches and hotel bookings

Higher Google search volumes are strongly correlated with higher hotel demand levels, according to an analysis from STR and Google. For the purpose of their regression analysis, STR and Google selected New York City and London as case study markets due to proportionate market size and other comparable hotel performance indicators. Search patterns and hotel performance trends were studied for each market in 2015 and 2016. \"Our study showed a statistically significant relationship between Google search data and the number of roomnights actually sold in the two markets,\" said Robert Bauer, STR senior analyst. \"Global markets vary greatly as it relates to seasonality, consumer travel behavior and economic factors, but it is reasonable to project a similar correlation for other established markets in the hotel industry. This is important for hoteliers in assessing interest in a particular destination and measuring how booking patterns evolve around that interest.\" In year-over-year comparisons, Google searches for accommodation in New York City grew 3% in 2015 then jumped 7.3% in 2016. Hotel demand (roomnights sold) increased 2.8% in 2015 and 5.8% in 2016. Google search volume for accommodations in New York increased following the November 2016 election with high interest levels from both domestic and international travelers.

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TrustYou's Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction

TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study, which identifies a strong correlation between the communication of guests and accommodation providers and the resulting overall guest satisfaction. The sample for the study consisted of 920 participants of adults over the age of 18, all of whom must have traveled and booked an accommodation online within the past 12 months for business, leisure, or both. The study is available to download for free.

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Does Virtual Reality Have a Place in Travel?

The travel industry is driven by inspiration - an industry that leverages curiosity, realizes experiences and opens us up to the world. If experiences are the currency of the travel sector, and inspiration is the key to loyalty, the use of virtual reality (VR) technology would seem like the perfect match.

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Top 5 Essential Tips To Increase Direct Booking | tourism-review.com

Online Travel Agencies (OTAs), like Expedia and Booking.com are responsible for a large portion of online hotel room reservations but at the same time demand 10 to 15 percent in commission fees. Independent hotels are particularly OTA-dependent on average, 76 percent of independent hotel bookings are made through OTAs. Morgan Stanley Research estimated that the global hotel industry saw revenues of $570 billion last year independent hotels took home about $11 billion whereas OTAs generated $16 billion dollars from commissions. However, more direct booking simply means higher profitability. Thus, the question is how to increase the hotel direct booking? Follow the following tips and boost your revenues.

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Nor1 to Host Three Information Packed Workshops at HSMAI ROC 2017 In Toronto, Canada

Nor1, the leader in hospitality merchandising technology, is pleased to announce it will host three free workshops as part of this year's HSMAI Revenue Optimization Conference in Toronto, Canada on June 27, 2017. \"I am extremely gratified that Nor1's commitment to education has allowed us these opportunities to share leading edge ideas with the best and most innovative in the hospitality industry,\" said Jason G. Bryant, Nor1's Founder & CEO.

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EyeforTravel Data & Digital Strategies Europe 2017 Save the Date and a Call for Papers

250 heads of data, analytics, technology, digital, marketing social media and innovation from Europe's biggest transport, hospitality and travel brands will meet with one goal identify the data strategies, digital partnerships, innovations and business models that will make their companies thrive in the future.

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Honeywell Helps Florida's Seagate Hotel & Spa Reduce Energy Use Nearly 20 Percent, Achieve LEED Certification

The Seagate Hotel & Spa in Delray, Florida, is a perfect example of how advanced hotel environmental technology ensures guests stay comfortable while the hotel uses less energy. Seagate's owners created the upscale spa property to be as environmentally sensitive as it is luxurious. Honeywell's (NYSE: HON) expertise helped the Seagate achieve LEED certification (Leadership in Energy and Environmental Design), a U.S. Green Building Council designation that rates buildings for their design, construction, operation and maintenance and reward the building owners for their environmental responsibility.

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Angie Hospitality to Showcase Revolutionary Guest Room Technology During Entrepreneur 20X Competition

Angie Hospitality, creator of Angie, a revolutionary voice-based hotel guest room technology solution, will be competing in the Entrepreneur 20X (E20X) competition, taking place during day one of HITEC Toronto on June 26 from 1 p.m. to 4 p.m. at the Metro Toronto Convention Centre. Angie Hospitality is one of 13 start-up contenders and will be pitching its innovative voice command solution with a four-minute presentation detailing Angie's key features, as well as her significant impact on guest communications and back-of-house operation protocol for the hospitality industry.

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Trump statement to enforce the ban on tourism' is a retrograde step for the Cuban people

The World Travel & Tourism Council (WTTC) is disappointed to hear of President Trump's plan to reverse key elements of the trading relationship between the US and Cuba, as outlined by President Obama in 2014 and by his visit last year. \"The Cuban people are directly benefiting from increased business and leisure travel to Havana. Travel brings income to the people who work in our industry. President Trump's statements indicate that the Cuban people, rather than the government will be hit by this policy change.\" said David Scowsill, President & CEO, WTTC.

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This $130 Million 'Hyperloop Hotel' Would Let You Travel Between Cities in Luxury Rooms - sciencealert.com

When you go out of town, you usually need to buy a few nights at a hotel in addition to a plane, train, or bus ticket. Brandan Siebrecht, a graduate architecture student at the University of Nevada, Las Vegas, wants to combine these components into one experience. He designed what he calls the \"Hyperloop Hotel,\" a system that would feature a transit system and 13 hotels in different cities throughout the United States.

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Travel Simplified: Hilton Garden Inn Welcomes Travelers to New Hotels in Florida, Michigan, Pennsylvania and New York

The latest round of hotel openings from Hilton Garden Inn, the award-winning, upscale brand from Hilton (NYSE: HLT), shines a spotlight on the array of amenities travelers can expect to find under one roof, giving them more time to focus on how to get the most out of their destination.

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Level Up(grade): W Hotels Debuts Hotel Industry's First-Ever Video Game To Celebrate The Opening Of W Bellevue

To power up the forthcoming opening of W Bellevue, W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), is taking the hotel guest experience to the next level literally. With the brand's newest hotel set in the heart of one of the country's renowned tech hubs, W is excited to press play on the hotel industry's first ever video game, Belle the Bear, on June 15th. W fans and tech-heads alike can play their way to W Bellevue virtually on opening day, with real-life rewards for top scorers in the United States.

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KEYPR Launches Voice, Chat, Mobile Device Management and Web Access

KEYPR, a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.

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Veteran hotel tech executive Jeff Hiscox joins Board at Tambourine

Tambourine, a marketing technology company for hotels worldwide, has announced the appointment of Jeff Hiscox to the Company's Board of Advisors. A hotel industry veteran, Hiscox brings proven experience in leading high growth companies.

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RLHC Completes Mobile Payment Integration with MyWallet from MyCheck

SPOKANE, Wash., and NEW YORK -- RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today that guests can streamline making their reservations through the Hello Rewards app. With the MyWallet mobile payment platform from MyCheck now embedded into the brand's Hello Rewards app, the reservations process for Hotel RL, Red Lion Hotels, Red Lion Inns & Suites, GuestHouse and Settle Inn Extended Stay properties is now faster than ever before.

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Giant Bugs Swarm Mantra As Museums Victoria Partnership Is Born

Critters from Melbourne Museum's latest show, Bug Lab: Little Bugs, Super Powers, were seen checking in at Mantra on the Park in Melbourne yesterday after a brand new partnership was formed between Museums Victoria and Mantra.

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New AHLA Research Reveals Online Hotel Booking Scams Are on the Rise, Duping Consumers

Every 60 seconds, Americans make 500 hotel bookings online. And new research reveals that online scams and fraudulent sites are on the rise. In 2015, just six percent of American travelers reported having booked on what they believed was a hotel's official website, only to find they had booked on a fraudulent site websites that use a variety of marketing tactics to mimic hotel websites but are not, in fact, affiliated with the hotel. Just two years later, the number of travelers reporting that same experience has nearly quadrupled to 22 percent. Today, that amounts to 55 million hotel bookings of this type each year, translating to $3.9 billion in \"bad\" bookings.

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Marriott Hotels rallies innovative travel startups to help shape the future of travel

Marriott Hotels, the flagship hotel brand of Marriott International, is searching for the most innovative tech start-ups in to join the 2017 intake of its hugely popular European accelerator programme TestBED and help shape the future travel and hospitality experience. Now in its second year, the programme gives young start-ups the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio in Europe. This year, Marriott Hotels, is looking for start-ups in the following areas to help innovate and inspire creative thinking around the entire guest experience: The in-room experience Transforming the overall guest experience, in and out of the hotel Helping guests find headspace to flourish and stay inspired According to industry insights, now is the time to invest in the future of travel technology. 2016 saw record investment in travel tech (CB Insights) as consumers increasingly look to digital solutions to enhance their experiences. 2016 also saw the launch of Marriott Hotels' first 'live beta' hotel in North Carolina an incubator and testing ground to trial new concepts and technologies and gain real-time customer feedback. As a company committed to innovation, TestBED is a natural progression and enables Marriott Hotels to have a greater say in the future of travel. Interested start-ups can submit their ideas via MarriottTestBED.com if they are a seed or early stage start-up with developed products or services ready to go to market. The deadline for entries is Friday 7th July 2017 and entrants should be willing to pilot the product within Europe. From here, entrants will be whittled down to a shortlist of eight start-ups invited to pitch to a panel of industry experts, including Georgie Barrat, presenter of The Gadget Show, and senior Marriott figures on 22nd and 23rd August 2017. The three most promising companies will then embark on a ten-week programme in which they will pilot their product or service in a Marriott Hotel in Europe. They will also benefit from a tailored mentoring and training programme provided by industry leaders. \"Marriott Hotels aims to be at the forefront of innovation and TestBED provides us with the ideal testing ground to find, nurture and test cutting-edge products that have the power to transform the travel and hotel experience,\" said John Licence, Vice President Premium & Select Brands Europe at Marriott International. \"TestBED is a powerful platform and proposition that gives start-ups the invaluable opportunity to tap into our operational expertise and test their products in a live hotel environment while exposing us to the creativity and disruptive thinking that lies in the start-up community.\" Charles Cadbury, CEO of Dazzle, an in-room voice activated personal assistant and one of two winning innovations of TestBED 2016, commented: \"We would not be where we are today without TestBED, fact. The speed at which we gained market insight and user feedback would have been very hard and time consuming to achieve had we not had the support of Marriott Hotels. Furthermore, being able to quote the interest Marriott took in Dazzle has validated Dazzle, given us credability and opened many, many doors.\" Marriott Hotels has spent the last few years upgrading and evolving its product and experiences to lead the future of travel. In doing so, Marriott Hotels has repeatedly engaged the creative community and developed programmes that enable entrepreneurial talent to flourish within its global operations. Marriott TestBED is the latest innovative programme to engage with this community, following CANVAS in 2015, an incubator project that challenged Marriott employees or local entrepreneurs to fill unused space in Marriott city-centre hotels. http://www.marriotttestbed.com/

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Using Hotel Technology to Keep Those #BeachHouseVibes Coming

New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service.

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PBX Regret

As hotel communication evolves, some communication providers have become creative with packaging solutions that may not be what they seem. The result--hoteliers are destined for PBX Regret. Armed with information provided in this whitepaper, there is no reason you should ever become a victim of PBX Regret. 

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ReloQuest Disruptive Aggregator Technology for Corporate Accommodations Wins 2 Awards at 2017 FEM Americas EMMAs

ReloQuest wins the Most Innovative Use of Technology in Global Mobility-Bespoke award at the Forum for Expatriate Management (FEM) Americas EMMAs 2017. Additionally, ReloQuest Founder, Darin Karp, was awarded Global Mobility Rising Star--judged on demonstration of a significant impact, clearly showing exceptional abilities, destined to be among the industry \"movers and shakers\" for the future. The EMMA's were held in Denver, Colorado on May 4th, the event acknowledges companies and individuals that have made significant contributions to global relocation. On November 11th, 2016, ReloQuest was awarded Most Innovative Use of Technology in Global Mobility, Bespoke at The EMEA EMMAs held in London. ReloQuest also received the 2017 Best Use of Technology award from Serviced Apartments, this March in the UK.

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Intelity to Reveal Proprietary Technology at HITEC for Managing Mobile Devices

To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device such as an in-room guest tablet or other handheld device used by staff is online/offline, if the battery is low, or if the device has left the room or designated area. With the addition of the MDM, hotels now have a single platform that controls the many solutions offered by Intelity.

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Thomas Cook Northern Europe Tests ASSA ABLOY Hospitality Mobile Access at Ocean Beach Club Crete

Thomas Cook Northern Europe, a hotel and travel group with tour operators in Scandinavia, including Ving in Sweden and Norway, Spies in Denmark and Tjaereborg in Finland, is announcing the implementation of ASSA ABLOY Hospitality Mobile Access at its concept hotel, Ocean Beach Club, on the Greek island of Crete. Guests staying at the hotel this summer will now be able to use this innovative technology to access guest rooms using their smartphones.

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Athens, Shanghai Aim to Boost Cooperation

The municipality of Athens and the local government of the massive and globally influential Chinese metropolis of Shanghai have renewed a memorandum of cooperation (MoU) envisioning closer cooperation, during a signing ceremony on Monday at the Greek capital's town hall.

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6 Ways Social Media Can Help Build Customer Loyalty [Infographic]

Now that we live in the digital age, it is only important to take advantage of new platforms to expand operations and boost business growth. And while it's true that websites and social media are all effective as a platform for promoting products and services online, it is also important to use these channels to strengthen one of the most important aspects of the business: customer loyalty.

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A History of the Mayflower Hotel in 5 Scandals - time.com

Once again, the Mayflower Hotel is at the center of a political scandal. On Tuesday, Attorney General Jeff Sessions told the Senate intelligence committee that he did not have any private meetings or recall any private conversations with Russian officials at an April 2016 event at the storied Washington hotel. \"Let me state this clearly: I have never met with or had any conversations with any Russians or any foreign officials concerning any type of interference with any campaign or election,\" he said.

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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition

Today, Recruit Holdings Co., Ltd has announced the acquisition of TrustYou, the world's largest guest feedback platform, with the goal to further invest in the international hospitality and travel market. This marks a major milestone for TrustYou and results in increased opportunities for growth across the globe. TrustYou's management will remain to be lead by the two founders, Jakob Riegger and Benjamin Jost, in collaboration with the global management team, who is committed to stay on board on a long-term basis. Through this investment, customers and partners will benefit from broader and faster product development as well as optimized customer service and account management.

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Luxury five-star Rosewood Abu Dhabi delivers outstanding service with latest mobile app technology by Xn protel

Global hospitality management software company Xn protel Systems and Neorcha today announced that Rosewood has implemented the Neorcha mobile application in its brand-new Rosewood hotel in Abu Dhabi. The application creates guest loyalty and encourages direct bookings and upsells, before, during and after the guest's stay.

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Line-Up Revealed for EyeforTravel's Digital Strategies for Travel Europe 2017

EyeforTravel today has announced the launch of the Digital Strategies for Travel Europe Summit (Amsterdam, November 29th-30th), a conference that aims to solve the core challenges faced by digital professionals working in the travel industry today.

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Quorvus Collection's modern luxury typifies the new generation of hotels

The Quorvus Collection is a relatively new brand for the Carlson Rezidor Hotel Group, most well known for operating the Radisson and Park Plaza and Park Inn hotel chains. This upmarket collection replaced the group's hallmark fashion brand Missoni, along with Radisson Blu, appealing to the modern, discerning traveler. According to Carlson Rezidor, \"Each Quorvus Collection property offers a distinguished guest experience and an invitation to immerse oneself in the best a location can offer.\" This points to the current trend sweeping the hotel industry that focuses more on connecting with the specific location of each hotel, clearly based on a client desire to experience more of the local flavour of a place rather than just experiencing the universal environment of a hotel. This is a trend very much influenced by millennials and the surge of sharing accommodation, which allows travelers to meet locals and get tips from them, keeping them off the tourist trail and into the real life of a city or town.

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Location Location Location: Expedia Helps Hotels Showcase Local Landmarks and Experiences

Expedia, Inc., the world's largest online travel company, today announced EPC Points of Interest, a new tool available in Expedia Partner Central (EPC) which allows properties to create a custom list of cultural landmarks, unique activities, and experiences in their local neighborhoods that can be viewed on their property's listing. EPC Points of Interest is yet another Expedia offering designed to enable hotels to differentiate themselves on Expedia, Inc. sites and enhance the consumer shopping experience.

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MyCheck Granted Second Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a second U.S. Patent No. 9,633,344 B2 related to the device, system and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and using database information pulled from a restaurant POS to drive information, push offers, create clubs, and recommend favorite items to customers. The patented technology enables a restaurant or dining establishment to store and maintain customer data for future promotions that can be discounted on historical behavioral or preferences data. The patent also covers businesses wishing to establish a Consumer Club offering promotional incentives based on status level to members, and the need to force-close a check if the customer leaves without paying the bill.

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HSMAI DC's June Event to Address How Data Impacts the Top Line

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter and Cvent will host an educational event and summer social for hotel general managers, revenue managers, sales directors and sales managers on June 27 at Cvent Headquarters in Tysons Corner, Virginia.

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3rd Global Tourism & Hospitality Conference hosted by School of Hotel and Tourism Management to celebrate PolyU's 80th Anniversary

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) organised the 3rdGlobal Tourism & Hospitality Conference (HONG KONG 2017) on 5-7 June 2017 at Hotel ICON in celebration of the University's 80th anniversary.

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Is the App Dead? And Should You Be Texting with Your Guests (Instead)?

The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm.

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Is your slow hotel website costing you $100K per year or more?

Milestone Inc. today announced the publishing of breakthrough research on hospitality website performance. Milestone compared over sixty-five websites developed by 4 of the leading providers of website design and development services in the hospitality industry. The results of this research are detailed in our new research report: Breaking speed records: How Milestone websites compare to their competitors. The results of the research showed conclusively that Milestone websites consistently outperform their competitors on several key fronts:

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StayNTouch Releases E-Book: The New Guest Experience Reality - From Millennials to Mobile - What Today's Guests Really Want

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring e-book yet - titled The New Guest Experience Reality: From Millennials to Mobile What Today's Guests Really Want. The 27-page guide examines the economic and business impact of meeting the dynamic expectations of today's demanding guests based on profiles, preferences, and personas.

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STR: 2017-18 school break calendars will alter hotel demand patterns

The School Break Report from STR shows two significant school holiday shifts for the 2017-18 academic year and a wide variance in overall U.S. school calendars. \"Hoteliers continue see how holiday calendar shifts of two weeks or even one day can impact a significant period of demand,\" said Chris Klauda, STR's director of destination research. \"We will see several important shifts this year, such as a more concentrated spring break and more students on break during the first week of January. It is vital to identify and anticipate these specific patterns of the markets feeding hotel business.\" Key findings from the 2017-18 School Break Report include:

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Hotel chain reveals the VERY bizarre - but totally hilarious - direct messages it receives on Social Media | dailymail.co.uk

Social media has allowed brands to interact with their customers like never before - this much is true. But while the customer service and advertising processes have benefited greatly from its use, the ability to send direct messages to favorite brands has also resulted in some hilarity - at least in the case of The Standard hotel chain. The brand's Instagram account has apparently been the recipient of more than a few strange interactions over recent months, some of which have been shared in a recent blog post.

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HFTP Announces Planning Underway for HITEC India, HITEC Asia and 2018 Club Engagement Conference

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), announced today they are laying the groundwork to further globally expand the HITEC brand by also producing HITEC India and HITEC Asia. These educational events, HITEC India and HITEC Asia, will follow the tremendously successful HITEC brand that launched in North America in 1972. HFTP's North American version HITEC Toronto, the largest HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Major Hospitality Powerhouses Reveal Key Trends at Annual Boutique Hotel Investment Conference (BLLA)

New York Boutique & Lifestyle Lodging Association (BLLA) successfully closed its 2017 Annual Boutique Hotel Investment Conference in New York, June 7, with some of the most influential hospitality powerhouses in the game. Worldwide hotel luminaries, executives and developers gathered at the Times Center in the heart of New York, to discuss major hospitality trends and provide an in-depth analysis of the ever-developing industry.

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UNWTO and the JTTA partner to foster gastronomy tourism in Japan

The World Tourism Organization (UNWTO), the Japan Travel and Tourism Association (JTTA) and Gurunavi Inc. have undersigned an agreement to develop a \"UNWTO Affiliate Members Report on Gastronomy Tourism: Japan.\" The report will contribute to capitalize the potential of this segment in the Nippon country and add to the existing UNWTO research on gastronomy tourism.

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UNWTO to launch report on Talent Development, Key for Destination Competitiveness'

The World Tourism Organization (UNWTO) and CENFOTUR, the official training center of the Ministry of Tourism in Peru have signed a cooperation agreement to develop a report 'Talent Development Key for Destination Competitiveness.\" The report will offer an extensive analysis of the importance of capacity building as a determining factor in the success of tourism destinations, with a special focus on Latin America and Peru.

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Executive Interview: Airbnb - Phocuswright Europe 2017

Olivier Gremillon, Managing Director, EMEA, Airbnb and Douglas Quinby, Senior Vice President, Research, Phocuswright Inc. Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. 

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How Private Accommodation is Transforming Global Accommodation - Phocuswright Europe 2017

Keynote by Douglas Quinby, Senior Vice President, Research, Phocuswright Inc. Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers.

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Executive Roundtable: The Legislation Debate - Phocuswright Europe 2017

Can progress be regulated? How do you keep change in check? As innovation transforms travel distribution, efforts to regulate might break down the dynamic. How to handle the challenges of European legislation? Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. 

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Hyatt Place and Hyatt House Announce Aggressive Growth Pace in Key Markets during NYU Conference

The Hyatt Place and Hyatt House brands continue their growth trajectory in key markets with the opening of 19 new hotels as of June 7, 2017. A number of these recent openings represent significant milestones for the Hyatt Place and Hyatt House brands as hotels continue to open in urban, lifestyle and university locations.

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Milestone Launches New Corporate Website

Milestone Inc. today announced the launch of a completely revised website. The website redesign has been in the works for months and is part of a continuing effort by Milestone to provide enhanced information about its growing portfolio of products, services and customers across hospitality, retail and financial services sectors.

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How a Midtown Manhattan Boutique Hotel Ditched Radios - And Their Noise and Confusion - for Improved Staff Communication and Task Management

New York, NY -- Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel's housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017.

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Simplifying Digital Marketing For Hotels | forbes.com

Hospitality marketing is like selling chocolate in a busy shopping mall: Every customer has different tastes. Too many hotel marketers get caught up in the latest trends or buzz words like \"big data\" or \"content marketing.\" This often causes hoteliers to overthink their marketing budget and engage in complex strategies while they still have an automated attendant answering their phone or a call center in Canada pretending to be the front desk. It's time to get back to the basics and focus on what's important your guests.

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HEBS Digital Wins 8 Interactive Media Awards for 2017, Including 6 Best in Class

HEBS Digital is proud to announce that the company has been awarded six \"Best in Class\" and two \"Outstanding Achievement\" distinctions from the Interactive Media Awards in the Hotel/Resort category for 2017. The Interactive Media Awards recognize the highest standards of excellence in website design and development and honor organizations for their outstanding achievement.

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Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC

Maestro PMS will arrive at HITEC 2017 in Toronto June 26-29 with a suite of new property software features and solutions to increase online and offline profitability and productivity for independent operators. Maestro continues to be the preferred technology solution provider of leading independent hotels, resorts, condos and multi-property groups offering 20+ integrated modules on a single image database.

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With 30 Brands Under Marriott's Umbrella, There's Room for More, Says Arne Sorenson | meetings-conventions.com

At the NYU Hospitality Industry Investment Conference today, Rebecca Jarvis of ABC News conducted a Q&A with Arne Sorenson, president and CEO of Marriott International. Following are highlights of that conversation.

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How Arne Sorenson Is Melding Marriott and Starwood - luxurytraveladvisor.com

To Arne Sorenson, president and CEO of Marriott International, luxury is very much about the hardware of hotels, and about their emotional promise as well. With the recent Starwood merger, Sorenson is the overseer of the largest hotel company in the world, with 30 brands and more than 5,700 hotels in 110 countries. Eight of those 30 brands sit firmly in the luxury space: St. Regis, The Luxury Collection, The Ritz-Carlton, Ritz-Carlton Reserve, W Hotels, JW Marriott, Bulgari Hotels & Resorts and Edition. The eight brands comprise 365 luxury hotels, with another 100 in the pipeline.

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Best Western: Growth on The Agenda After Strong Year

Rapid international tourism growth combined with excellent corporate and government demand propelled Best Western Australasia to a strong result for the year toMarch 31.Leading the charge were international guests buying BWA's 'Hotel Pass', sales of which rose 35% over the previous year, the best for a decade. This result is well ahead of the inbound market and down to the global strength of the Best Western brand which is now in 100+ countries.Steve Richards, Head of Commercial at Best Western Australasia, pictured, attributed the brand's success with international travellers to quality accommodation in key leisure markets, a softer dollar, a strong government tourism body and increased air capacity.Best Western's focus on the business market has also paid dividends with a 10% lift in corporate agency sales while Best Western Rewards achieved 9% regional growth and increased guest loyalty. BWR now has more than 30 million members.\"It's been another huge year with lots going on at Best Western - we've broken revenue records, revamped our distribution technology network, overcome certain challenges and improved the overall quality of our properties,\" Mr Richards said.\"Everyone has worked extremely hard and together we have built a solid platform for future growth.\"Other performance highlights include the addition of seven new properties, including the first Best Western Plus in New Zealand, growing member revenue by 9%, the record-breaking Free Breakfast campaign and the 'Not Just a Hotel' brand refresh.Growing the Australasian network, which currently numbers 125 properties, is a major priority and Richards says there are more than 50 potential properties in the current pipeline.\"We are looking at a mix of properties and are confident of adding a number of quality hotels to our network in the coming months.\"Meanwhile, Mr Richards said Best Western has begun marketing the company's latest brand, SureStay, a white label option for the budget market, to local hoteliers and received a positive response.\"SureStay is a great option for hoteliers looking to target the economy traveller through Best Western without the higher costs of full membership.\"Upgrading technology remains a high priority and Mr Richards said the Australian operation will migrate to the global Bestwestern.com internet platform in a major operation planned for August.This follows the transition of all local properties to a two-way reservation system over the past year a move resulting in immediate growth and one that huge opportunities for leveraging data.\"There are many opportunities and the future looks bright,\" Mr Richards said.

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139 Facts about Instagram One Should Be Aware of in 2017 [Infographic]

Instagram is a mobile photography application that Facebook bought for $1 billion in 2012. Let's see how it all started and lead to the BIG take over and how the company is doing now.

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Apple is launching walking tours from their stores around the world - travelandleisure.com

Traveling tech nerds could start getting their introduction to new cities from Apple stores. This week, the company is launching a new series of daily events that will not only introduce customers to Apple products, but lead them on tours about town. Today at Apple will host more than 4,000 events every day at the almost 500 Apple stores around the world. Customers will be able to choose from events like Photo Walks and Sketch Walks short walks to different photogenic places that will teach customers how to use their phones or iPads to make art around town. The walks will be led by local artists or, in smaller markets, an Apple Genius. Subjects of the classes include shooting portraits, architecture and light.

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Trump Organization to Go Budget Friendly With American Idea' Hotel Chain - nytimes.com

On the campaign trail, President Trump's children rolled through dozens of small towns across the country, reveling in the adoration of the crowds. But they were less enamored of the budget-friendly hotels along the way, an assortment of run-of-the-mill offerings that were barely distinguishable from one another. That led to a business idea. On Monday, the Trump Organization announced plans for a new three-star hotel chain with a patriotic flair, echoing President Trump's campaign slogan about putting America first and reflecting the organization's promise to enter into new deals only in the United States. The intention is to differentiate the chain, called American Idea, by featuring artifacts of American culture in the hotels, such as an old Coca-Cola machine in the lobby or American-made sundries in the rooms.

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Trump Hotels Launches American IDEA, A New Midscale Brand

Trump Hotels announces the continued expansion of its hotel portfolio with the launch of its new midscale brand, American IDEA, a concept rooted in local history and neighborly service.

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New Cruises Geared Towards Millennials to go Live in 2018

Cruises have always been regarded as a holiday choice for the older generation. Regarded as stuffy and boring by younger people, cruises are normall