Summary - Knowledge Center - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news - inspire marketing

2019

May

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Hilton State of Breakfast

Hilton's family of brands that offer free, hot breakfast - also known as the \"Hilton Breakfast Alliance\" including Embassy Suites by Hilton, Hampton by Hilton, Tru by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton - are on a mission to transform breakfast, taking it from a functional, often overlooked meal to an enjoyable experience to connect with others.

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Marriott International Unveils Category Marketing Campaign, Room For Possibility

Marriott International today announced its first-ever longer stays category marketing campaign, \"Room for Possibility,\" spotlighting the portfolio's brands that enable business travelers the freedom to maintain their lifestyles, uninterrupted on the road. The integrated effort features Residence Inn by Marriott, Element Hotels and TownePlace Suites by Marriott to reinforce each brand's unique style and offerings, while highlighting their spacious accommodations that provide the extra space and amenities business travelers desire. The multi-platform campaign is the first from Marriott International since the hospitality industry leader introduced its new loyalty platform Marriott Bonvoy earlier this year.

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Wyndham Destinations Asia Pacific Awarded Two 2019 Achievements in Customer Excellence

Wyndham Destinations Asia Pacific's Customer Experience team has been once again recognised at the 2019 Confirmit ACE (Achievement in Customer Excellence) Awards.The team was honoured with the Overall Business Impact for the second consecutive year, and was also awarded the Confirmit ACE award in the Innovation in Customer or Employee Engagement category.

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Guestline Announces New Deal with TheKeyCollections

Guestline, the global leader in hotel cloud property management systems, distribution and digital marketing technologies, today announces a new deal which sees the rollout of the brand's award-winning Rezlynx PMS to TheKeyCollection.,

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MGM Resorts International Ranked On Military Times' Best For Vets: Employers 2019 List

MGM Resorts International has been recognized as a leading employer for culture, recruitment and policies for veterans, service members and military families by Military Times. MGM Resorts is the only hospitality company based in Nevada to make the list.

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Ireland's Station B&B launches the latest in guest experience technology from Monscierge

Derry, Northern Ireland, May 17th, 2019-- This week Ireland's award-winning bed & breakfast, Station B&B, became the first property in the global, short-term rental economy space to premiere Apple TV for hospitality by Monscierge. The in-room entertainment (IRE) solution is powered by Monscierge's Connect platform, and is architected as a single application providing beautiful and easy access to multiple travel tools for guests - all from their in-room television. Features include over-the-air and cable television, local recommendations, and highlights of property amenities. The Connect platform powers all of the Monscierge hotel technology suite; and Monscierge's Apple TV for hospitality is the latest technology to help property owners and hosts provide a seamless and personalised guest journey with rich local experiences.

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The Desoto in Savannah Selects Go Moment's Ivy Smartconcierge

The DeSoto Savannah, has selected Go Moment's smartconcierge Ivy to increase response times to guest inquiries, improve staff efficiency and drive engagement through the convenience of mobile text messaging. Managed by Chesapeake Hospitality and part of the Sotherly's Hotels Inc. collection, The DeSoto reigns as \"Savannah's hotel,\" a beloved landmark that has played hostess to presidents, local personalities and visitors since 1890, and is a member of Preferred Hotels & Resorts as well as Historic Hotels of America. Other Sotherly's properties implementing Ivy include The Georgian Terrace in Atlanta, Georgia and The Whitehall in Houston, Texas.

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Choice Hotels Announces Strategic Relationship With AMResorts, One of The Fastest-Growing Luxury Resort Companies

Choice Hotels International, Inc. (NYSE: CHH) has entered into a strategic agreement with AMResorts, an Apple Leisure Group (ALG) related brand known for its portfolio of luxury, all-inclusive resorts across popular destinations throughout Mexico, the Caribbean and Central America. The arrangement is expected to enhance Choice Hotels' award-winning loyalty program, Choice Privileges, by allowing members to earn and redeem points at AMResorts' more than 50 award-winning properties by yearend.

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Horwath HTL Industry Report: The 2019 Caribbean Resort Product

The last recession, coupled with the maturation of the social web, has led to new purchasing behaviors and disruption in the travel industry. While the hospitality sector is often perceived as slow to adapt to change, how resorts respond to shifting consumer preference will determine their viability.

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Hilton Team Members Share Their Passion in Engaging Podcast Series

The Hilton Effect is the positive, world-altering impact that Hilton has had, and continues to have, on billions of lives and thousands of communities around the globe. At the heart of Hilton's success story are the thousands of dedicated Team Members who care deeply about providing the best hospitality experiences for guests across Hilton's thousands of hotels.

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The five most damaging hotel website design mistakes - and how to fix them

Spending time and effort bringing customers to your website is only half the battle when it comes to driving direct bookings. You also need to make sure that the user experience (UX) on your hotel's website is effectively converting them into bookers. Hiring designers and developers is expensive, though - and trying to improve the user experience yourself may seem like a daunting task. However, across the thousands of websites that we scrutinize at Triptease every day, we've noticed a number of common design mistakes that frequently occur on hotel websites - none of which require any technical knowledge to fix.

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ALICE Named to Inc.'s Best Workplaces of 2019

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today announced its recognition as one of Inc. Magazine's Best Workplaces of 2019. The Best Workplace recognition is awarded to organizations on the basis of an anonymous employee survey, the number of employees who complete the survey, and an audit of the organization's benefits.

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INTELITY to Debut Enhanced Staff Features and Functionalities at HITEC Minneapolis

INTELITY, the provider of the broadest hospitality technology platform, announced today that it is unifying its back-office systems to reveal a more comprehensive solution. The expansion of INTELITY Staff will also feature a new and improved user interface designed to meet cross-departmental needs and seamlessly connect operations teams to guests and devices across properties and brands. The company will demonstrate its enhanced INTELITY Staff at HITEC Minneapolis.

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IHG continues to innovate its mainstream portfolio

IHG (InterContinental Hotels Group), one of the world's leading global hotel companies, unveiled its latest brand updates and innovations to its mainstream hotel owners this week. During its 2019 Americas Investors and Leadership Conference in Las Vegas, IHG shared the next phase of design prototypes for Holiday Inn, Staybridge Suites and Candlewood Suites.

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Google Travel Is Now One Step Closer to One-Stop Shopping

Google has taken a huge next step, putting all the pieces together, including flights, hotels, packages and trip-planning tools, on a dedicated website, and in Google Search and Google Maps. Google's foothold in travel just got even larger.

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IHG strengthens mainstream leadership with launch of new Atwell Suites brand

IHG (InterContinental Hotels Group) today revealed its new all-suites brand, Atwell Suites, to thousands of IHG owners and operators at its Americas Investors & Leadership Conference in Las Vegas. The new upper-midscale hotel brand will target an estimated $18 billion industry segment with strong guest and owner demand.The Atwell Suites brand builds on IHG's heritage of pioneering new growth opportunities for hotel owners and operators that better serve travelers. Through this strategy, IHG has successfully cultivated a dynamic portfolio of unique midscale and upper-midscale brands across the mainstream category including Holiday Inn Express, one of the industry's fastest-growing brands catering to shorter, smarter stays; avidTM hotels; and best-in-class extended stay brands Staybridge Suites and Candlewood Suites, catering to stays of a week or more.

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AC Hotels Takes Signature Thought Leadership Series Global for the First Time, Inviting Hotel Guests to Unpack Fresh Perspectives While on the Road

AC Hotels, the carefully-curated lifestyle brand from Marriott International, marked the European debut of the global thought leadership series, AC Unpacked: A Conversation at AC Hotel Manchester City Centre. The program, which launched in New York City last year, brings together a creative class from around the world to unpack their global perspective on ideas relating to Travel, Experience, Vision and Designfounding principles of the AC Hotels brand.

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Q&A with Hilton Honors & Lyft on New Loyalty Partnership

Hilton Honors announced a first-of-its-kind travel and hospitality partnership with rideshare leader Lyft. Created to reward the 89 million Hilton Honors loyalty members in their everyday lives, members will now be able to earn Hilton Honors Points when they ride with Lyft.

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Travel Tripper and Pegasus launch Conversion Plus

(NEW YORK) - May 15, 2019 The newly-merged Travel Tripper and Pegasus announced the launch of Conversion Plus, an innovative website tool that enables hotels to automate smart, personalized promotions to potential guests by combining CRS rate data with the user's behavior, search history, and preferences. The solution enables hotels to significantly increase conversion rate and direct revenue while improving guest engagement on their websites.

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Volara and INTEREL Enabling Hotel Guests to Control the Room Environment on Voice Command

Today travelers have even more control over their hotel room environments thanks to an integration partnership between Volara and INTEREL. Guests can raise or lower room temperature, open or close drapes, turn on or off lights, and ask for guest services such as \"do not disturb\" or \"make up room\" using simple voice commands spoken to any of the major natural language processing platforms including Amazon Alexa, Google Assistant, and IBM Watson. Volara's software provides a real-time conversation management overlay that enables INTEREL's Guest Room Management System to be controlled by the voice of the hotel guest - a frictionless, memorable and secure experience.

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Hotel Equities Expands Its Reach In North America With New Office Location In Canada

Today, hotel owner, operator and developer, Hotel Equities (HE), announced the recent opening of its Canadian office located in Edmonton, Alberta. The new location encompasses all disciplines to support their growth in country. Andre Giannandrea has been named as regional director of operations, Tapan Malik as regional director of sales, Bryce Herder as regional revenue manager and Oscar Rodriguez as regional director of accounting.

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Renaissance Hotels Invites Travelers to Discover This Way with New Campaign Debuting on 8th Annual Global Day of Discovery

On the heels of its reimagined global design strategy, Renaissance Hotels, part of Marriott International, today announced its continued brand evolution with a new \"Discover This Way\" marketing campaign that reinforces the brand's promise of delivering the unexpected. To celebrate, Renaissance Hotels will help guests uncover the soul of neighborhoods around the world with exclusive experiences and perks from the brand's This Way partners on the 8th annual Global Day of Discovery taking place Thursday, May 16. The brand will also begin to introduce a new visual identity for the first time in nearly eight years, which will reflect what Renaissance Hotels offers today: a sense of clever theatricality and an open invitation to experience something a little unexpected during guests' travels.

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Horwath HTL Industry Report: Mental Wellness & Alternative Healing Methods

Mental health issues have been increasing dramatically and could possibly cost the world approximately USD 16 trillion by 2030. However, there are certain measures that can be taken that aim to help people whilst also reducing this cost. Such measures include, amongst others, wellness retreats, especially the increasing numbers of which that have started developing mental health programs directed at relieving individuals of stress and anxiety.

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Rosen Research Review magazine launched by UCF Rosen College

Rosen College of Hospitality Management at the University of Central Florida, in partnership with Research Features, has released the first issue of the Rosen Research Review. The magazine reflects the changing times in hospitality research and academia as the college works in collaboration with its industry partners to address their needs and share knowledge gained in analyzing the ever-changing industry.

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HSMAI Foundation Partners with Hiring Our Heroes to Tackle Hospitality Industry's Employment Deficit

Mclean, Va. - After recently announcing a new $3 million capital campaign and renewed mission to serve as the hospitality industry's unofficial employment brand, the Hospitality Sales and Marketing Association International (HSMAI) Foundation today introduced a new partnership with the U.S. Chamber of Commerce Foundation's Hiring Our Heroes initiative (HOH), in a joint effort to establish workforce development initiatives for military spouses. Both organizations will work together to identify new hospitality career opportunities and implement a new fellowship program, which will allow select military spouses to participate in a six-week experiential learning program with leading hotel brands, providing insight into the dynamic career opportunities that exist in hospitality sales, marketing, and revenue management.

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Ireckonu Showcases Frictionless, Under 2-Minute Check-In at HITEC Minneapolis

June 17th-20th Minneapolis, Minnesota - Ireckonu will showcase their full product stack at booth 1108, during this year's Hospitality Industry Technology Exposition and Conference (HITEC). HITEC is the world's largest showcase of hospitality technology, bringing together the best and brightest minds in the hospitality/tech industry as they present their innovative tech solutions and collaborate with industry leaders.

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Jumeirah E-Butler' Multi-lingual Mobile Platform Introduced For Exceptional Personalised Service

Guests staying at Jumeirah Hotels and Resorts can now experience a new personalised and convenient Jumeirah E-Butler service, direct from their smartphone anytime, anywhere.

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IHG Likes Third-Party Bookings When Other Hotels Prefer Direct Reservations

InterContinental Hotels Group has frequently been contrarian over the years when it comes to travel distribution. The chain recognizes that not all guests are brand loyal, and that it is wise to maintain healthy relationships with online travel agencies and metasearch engines.

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Scandic Hotels Introduces Standard For Allergy-Friendly Rooms

Scandic is the world's first hotel to introduce a standard for allergy-friendly rooms. This means that guests booking allergy-friendly rooms can expect considerations including wooden floors and fragrance-free, hypoallergenic toiletries approved by the Swedish Asthma and Allergy Association. The rooms are also prepared according to strict cleaning procedures and are not located on floors where pets can stay. The new standard will be part of Scandic's unique 159-point accessibility standard.

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HVS Asia Pacific Hospitality Newsletter - Week Ending 10 May 2019

Eagle Hospitality Trust to be Listed in Singapore, Singapore Airlines Partners Maldives Marketing and Public Relations Corporation to Promote Tourism, Malaysia Tourism City in Melaka to Welcome the First Hasbro -themed Water Park, SilkAir Launches Direct Flights to Busan, South Korea, Hap Seng Invests in its First Hotel with Hyatt Centric Kota Kinabalu.

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Discover Your Inner Drive

IntercityHotel GmbH Managing Director Joachim Marusczyk has launched a cooperation agreement with the sports physician Dr. Matthias Marquardt in order to be able to enable hotel guests to enjoy an active stay. The new arrangements were officially announced on 10 May 2019 during a stair climbing event at the IntercityHotel Frankfurt Hauptbahnhof Sud, at which Dr. Marquardt was also present. Dr. Marquardt outlined the main points of the cooperation at a subsequent fitness breakfast. There will be individual running routes for each hotel, healthy breakfast options specially developed for IntercityHotel guests and a relaxation programme.

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Hyatt and Small Luxury Hotels of the World Expand Relationship to More Than 200 Hotels

Hyatt Hotels Corporation (NYSE: H) and Small Luxury Hotels of the World (SLH) today announced the ongoing expansion of Hyatt's and SLH's existing loyalty alliance, celebrating a milestone of over 200 participating SLH hotels around the world for World of Hyatt members to earn and redeem points and enjoy on-property benefits. This latest expansion has quadrupled the number of participating SLH properties since the alliance launched in November 2018, and its expansion is expected to continue throughout 2019.

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Ahead of Its 100th Anniversary, Hilton Sponsors Good Morning America's' Annual Breakfast in Bed' Contest

As Hilton prepares to celebrate its milestone 100th anniversary on May 31, the world's first global hotel company is getting the celebration started early by bringing its renowned hospitality to a deserving mother and awarding her the vacation of a lifetime during the 20th annual Breakfast in Bed segment on Good Morning America (GMA), timed right before Mother's Day.

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Hilton's Brand Portfolio Overtakes Marriott's as World's Most Valuable

Hilton has extended its lead as the world's most valuable hotel brand while the total value of its brand portfolio within the Brand Finance Hotels 50 ranking has overtaken Marriott's, according to the latest report by Brand Finance, the world's leading independent brand valuation consultancy. Hilton's brand value growth (up 17% to US$7.4 billion) was largely driven by strong revenue increase over the last year, cementing the brand's leadership position in the industry.

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New SiteMinder Study Highlights An Emergent Tourism Destination In Mexico

A study released today by SiteMinder, the global hotel industry's leading guest acquisition platform, highlights the ever-growing appeal of Mexico as one of the world's 10 most-visited countries. The study, State of the Nation 2019: How Big is the Opportunity for Hotel Bookings in Mexico?, based on Euromonitor International data, shows tourist arrivals in the country increased four percent in 2018 to reach 41 million, while intermediated online travel sales rose 24 percent to MXN35 billion and are forecast to almost double in the next four years to MXN68 billion.

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My Place Heads For The Road To 50

The My Place Hotels corporate team is at it again! Four states - Four events - 1,550 miles in 36 hours. The team will be on site to celebrate the continued expansion of the My Place brand with three groundbreaking ceremonies and one grand opening event May 15-16.

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Nor1 Launches Revolutionary Front Desk Insights Decision Platform

Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology, today announced the release of Insights Decision Platform, powerful technology for hotel managers to help them better understand guest demand at the front desk for products and services, and to make sure front desk agents have the skills they need to meet that demand.

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Expedia Being Investigated for Conspiring With Hotels to Suppress Competition

Expedia Group Inc. is under investigation by the Utah attorney general for allegedly conspiring with the biggest U.S. hotel chains to suppress competition in online travel booking.

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Google Expands Power Over Local Discovery and Travel Tools

Google Maps is an integral part of travel for many of its users, and a variety of new features are likely to make Google's other services just as important.

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Four Seasons Hotels And Resorts Unveils Schedule Of Activities To Help Guests #MoveThisRamadan

This May, Four Seasons Hotels and Resorts will once again be bringing guests and local communities together to walk, jog and stretch their way to a happy and healthy Ramadan. First launched in 2017, the #MoveThisRamadancampaign offers light and enjoyable exercise opportunities throughout the Holy Month, which are designed to encourage participation in gentle physical activity with family and friends.

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Oaky to Spur Growth in Asian Market with Launch of Singapore Office

After a strong start to 2019, Oaky announces the opening of their Singapore office for July. The goal is to create a hub from which the Dutch company can further broaden its reach in the Asian market and offer localized service for their rapidly growing customer base. Leading the new office will be industry expert Ms Vijesh Yoganathan.

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Mid America Lodging Group Selects dormakaba To Provide Electronic Locks for 21 Properties

MONTREAL, QC, CANADA -  dormakaba, the provider of secure Saflok and Ilco electronic door locks, announced Mid America Lodging Group selected dormakaba to deploy locks in more than 3,000 rooms across 21-properties in its portfolio. Mid America Lodging Group operates Hilton, Marriott, IHG, Choice and other brands and is recognized as a leader in hotel management, acquisition, and development. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions.

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New Curio Collection by Hilton Hotels Provide Travelers with Summer Bucket List-Worthy Global Getaways

With summer travel season just around the corner, Curio Collection by Hilton continues to offer unexpected getaways for curious travelers and jet-setters of all kinds as it boasts an international pipeline of 10 properties expected to open during the summer months. With more than 65 one-of-a-kind hotels around the world, the collection aims to attract curious travelers looking to explore premier destinations from the Maldives to Spain.

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New Data: The Airbnb Advantage

We have long seen how hosts on Airbnb who share their homes and boutique hotels can offer unique, memorable hospitality. As we continue to welcome boutique hotels onto the Airbnb platform, we are also seeing continued growth in the number of hosts who share their homes.

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Emaar Hospitality Group Launches Single-point Mobile App for All Its Hotel, Hospitality and Leisure Experiences

Emaar Hospitality Group, the hospitality and leisure business of global developer Emaar Properties, has launched a fully-integrated Mobile App that covers all the hotel, hospitality and leisure experiences under the Group.

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Limehome partners with apaleo to power its operations and fully automate its guest journey

Limehome, a collection of 19 properties throughout Germany and Austria, announced today that apaleo's PMS and open platform has been rolled out as the preferred technology partner to power its complete digital guest journey. As part of the go-live, Limehome has connected systems like digital access technology, as well as custom-developed apps for BI, housekeeping, invoicing and more.

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Rethink Peak-Season Pricing in the Presence of Sharing Economy

As hotels experience increased pressure from the growth of hosting sites such as Airbnb, new research from the Tepper School of Business proposes strategies for hotels to cope with the competition while suggesting that government regulation is limited in its ability to control industry disruption.

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It's the way we live now, the way we operate:

Walker Hotel is expanding its ALICE partnership with its soon-to-open Tribeca location after celebrating a fruitful implementation at Walker Hotel Greenwich Village. Walker Hotel Tribeca is slated to open in Spring 2019 and will use ALICE to streamline staff communication, manage productivity, and execute service promptly on maintenance and guest requests. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

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Want to Go Greener? Maestro PMS Makes Sustainable Practices Easy with Mobile Check-In, eFolios, Online Mobile Reporting

Green practices and environmental responsibility are growing property prerequisites for many travelers. Maestro PMS understands this. Maestro has led the paperless movement for the last 10+ years providing technology solutions that support sustainable hospitality practices. Maestro's most recent property software innovations reduce paper use and simplify the guest journey at every touchpoint beginning with Digital Signature Registration Card through to Mobile Check-Out, streamlining operations and reducing the dependency on paper.

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Pangea Pod Hotel Leverages ASSA ABLOY Global Solutions Technology to Provide Guests with Seamless and Secure Check-in Experience

Stockholm - ASSA ABLOY Global Solutions has announced the successful implementation of VingCard Essence door locks at the Pangea Pod Hotel, a recently opened property based in Whistler, Canada, that provides its guests with the latest in comfort and convenience while ensuring privacy and low pricing via its unique pod-based design. With guests able to check themselves in using a self-service kiosk, the presence of Essence door locks works to extend feelings of enhanced convenience throughout the premises as guests either enter the building or attempt to access certain areas, while always maintaining the highest security standards.

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By Popular Demand, St. Regis Hotel in Washington, D.C. Expands Their In-Suite Offering of Plum Wine-On-Demand

Plum, the first wine by the glass technology revolutionizing the hospitality industry, today announced that the St. Regis Hotel in Washington, D.C. has close to doubled the initial implementation of their wine-on-demand amenity to include Plum in their Grand Deluxe room category.

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Dream Job Alert: Days Inn by Wyndham Seeks Suntern for Overseas Adventure

It's sun's out, shades on and passport-in-hand for one thrill-seeker ready to seize the days with iconic hotel brand Days Innby Wyndham. Back by popular demand, the economy hospitality leader is once again offering the hottest gig of the summer but this time with a global flair: the Days Inn \"Sunternship\" program.

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Say 'I Do' to Hilton with Seven Dream Bachelorette Getaways Perfect For Every Kind of Bride. Which One Are You?

Weddings are a time to celebrate love and a future with your other half. But bachelorette parties are meant for celebrating with your besties as you mark the end of one chapter of life and start the next. This calls for a getaway that's worthy of the momentous occasion - one that's memorable and personalized to cater to your needs and interests.

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Survey: Direct Bookings vs. OTAs

New research into the delicate relationship between hotels and booking sites provides the latest insights into both the frustrations and the positive side of this hard-to-manage relationship.

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Sabre and Visa to Expand B2B Virtual Payments for Travel Industry

Sabre has partnered with Visa to support the growth of business-to-business (B2B) virtual payments in the travel industry.

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CWT Research: Two-Thirds of Travelers Pick Window Over Aisle; 52% Prefer Missed Flight Over Lost Luggage

Research by CWT, the B2B4E travel management platform, shows that two-thirds of business travelers prefer window seats over aisle seats. That rises to 71% in Asia Pacific, and falls to 59% in the Americas, with the Europeans in the middle at 65% window over aisle.

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Millions Vote Caesars Entertainment's Loyalty Program, Caesars Rewards, With Coveted \"Best Customer Service\" Freddie Award

Caesars Entertainment Corporation (NASDAQ: CZR), one of the world's most diversified gaming and entertainment companies, is excited to announce that its loyalty program, Caesars Rewards, won the prestigious 2019 Freddie Award for best customer service throughout all of America.

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There's Something Fishy In The Maldivian Skies: Four Seasons Resort Maldives At Landaa Giraavaru Unveils Custom Aircraft

Taking to the skies, the world-exclusive Flying Triggerfish is the first customised DHC-6-300 Twin Otter airplane by Four Seasons, and one of the most luxurious and Instagrammable seaplanes ever to grace the Maldivian skies.

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Accor launches plan with WOJO to become largest coworking brand in Europe by 2022

To match with the changing world of work and coworking trends, Accor today announced an audacious plan to implement 1200 coworking spaces in under 3 years for WOJO to become the leading coworking brand in Europe by 2022. With the launch of WOJO, Accor continues to execute its augmented hospitality strategy, expanding into new verticals and becoming relevant in the daily lives of consumers.

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FLYLA completes first financing round and establishes an advisory board of industry experts

FLYLA, the travel platform for students, completes its first financing round. Among the investors are the former CFO of Jochen Schweizer and business angels from the established apaFriends investor group which focus on start-ups in the hospitality and travel technology sector. The new capital will primarily be used to expand marketing and development resources in order to enhance the current FLYLA travel platform and to integrate new airline partners. The investment will also be used to increase marketing activities.

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Travel Media Group Releases Brand-Level Reputation, Guest Relations Systems

Travel Media Group has launched enterprise digital marketing tools for hotel brands and management groups to more efficiently manage guest reviews and communication. The system displays reviews and inbound guest messages in real time, with the ability to respond, add notes, and escalate issues directly in the dashboard. Brands can oversee guest feedback management for thousands of hotels in one intuitive dashboard.

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Hotels Are Taking Branded Products To The Next Level

Whenever you go on vacation, you wish you could take a piece of it home with you, right? That's why pretty much since the beginning of time hotels have offered little tokens to remind guests of their stay. But monogrammed bathrobes and pens no longer cut it. Now hotels are getting more creative with their branded for-purchase products in hopes of drawing you back for another visit and spreading the word about the property. Here are some of the unique items hospitality companies are selling.

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Meet Mint Hotels & Residences: A New Hospitality Brand in the DR

Earlier this year, Mint Hotels & Residences debuted in the Dominican Republic with a selection of independent boutique properties. 

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Choice Hotels Announces Refreshed Look of Its Four Popular Midscale Brand Logos

Choice Hotels International, Inc. (NYSE: CHH) celebrated its 80th anniversary this year and continued midscale leadership by unveiling refreshed logos for Quality Inn, Clarion, Sleep Inn, and MainStay Suites at its 65th annual convention. Amidst the successful transformation of Choice's flagship Comfort brand and following the recent launch of the Clarion Pointe brand extension, the updated logos exemplify Choice's leadership across all their midscale hotel brands with a fresh and modern look.

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Econo Lodge Turns 50 and Looks Better Than Ever

Econo Lodge is looking better than ever. The leading economy brand, franchised by Choice Hotels International, Inc. (NYSE: CHH), celebrates its 50thanniversary this year by completing a multi-year Guestroom Improvement Program, ensuring hotels are meeting consumer demand for contemporary, comfortable, and affordable rooms in the economy segment.

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Why lifestyle hotels are not just for Millennials

In recent years, they've become an increasingly popular choice among travellers across all age groups - by combining the personalised touches and high-quality service of a boutique hotel with the convenience and reliability of big hotel chains - while operating at a premium price point.

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Ireckonu Inspires at IHTF

May 14th - 16th - Ireckonu will showcase their revolutionary middleware solution at IHTF Croatia as VP of Sales, Kees van Donk, looks to ferment Ireckonu as the most important innovator in hospitality tech. IHTF brings together an abundance of hoteliers, OTA's and solution providers in order to network, discuss industry pain points, and present newfound opportunities to deliver smarter solutions for hotels and guests alike.

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Hilton Feels No Pressure From Marriott to Jump Into Homesharing

Hilton CEO Chris Nassetta has been pretty adamant over the years that homesharing is not a business his 100-year-old hotel company wants to pursue.

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Google Hotels Prompts Trivago to Increase Advertising in 50 Global Markets

Anyone unconvinced about Google's already huge but ever-increasing foothold in the travel industry should listen to Trivago executives talking about their Google strategy.

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Swiss-Belhotel International to Launch 4 New Brands in the Middle East in 2019

Swiss-Belhotel International announced today at the Arabian Travel Market the launch of four new brands in the Middle East in 2019. Coming to the region for the first time are Grand Swiss-Belresort (Bahrain), Swiss-Belsuites (Bahrain), Swiss-Belboutique (Kuwait) and Swiss-Belinn (Oman and Qatar) with openings scheduled over the next few months.

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Cloud5 Communications Enhances Guest Satisfaction with New HSIA Network for the SpringHill Suites by Marriott Morgantown, WV

Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of a high speed internet access (HSIA) solution at SpringHill Suites by Marriott, Morgantown, WV. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet.

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SevenRooms and Bookatable Announce Global Partnership

SevenRooms, the all-in-one reservation, seating and guest management platform used by operators in more than 250 cities worldwide, today announced a global partnership with Bookatable by Michelin, Europe's leading restaurant marketplace with more than 17,500 restaurant customers. This partnership will allow existing SevenRooms clients to benefit from the extensive web and app reach of Bookatable's reservation marketplace, while enabling Bookatable to extend their offering of restaurant choices to all diners. This restaurant technology integration is now available to all restaurants globally.

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Choice Hotels Receives CIO 100 Award

Choice Hotels International, Inc. (NYSE: CHH) has been selected as a CIO 100 Awards winner for its proprietary, cloud-based global reservation system (GRS) and distribution platform - choiceEDGE. In April, Choice and choiceEDGE were also honored by Hospitality Technology as a Hotel Visionary Award winner.

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Choice Hotels Commits $25,000 in Grants to Franchise Business Owners Who Serve Their Local Community

On the first day of its 65th Annual Convention, Choice Hotels International, Inc. (NYSE: CHH) announced it will recognize and help support its hotel owners' service efforts with the Your Community, Your Choice. Choice Hotels Local Business Grant Program, which will award a total of $25,000 to five franchisees who plan to make a positive difference in their community.

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Volara and Schneider Electric Bring Smart Room Controls on Voice Command to Hotels

Volara - the fully integrated voice-based conversation management software for the hotel industry - and Schneider Electric, the global leader in digital transformation of energy management and automation, have signed a partnership agreement to combine their automation and voice technology expertise to co-develop new innovative solutions in the hospitality industry. Together, Schneider Electric and Volara will provide intuitive voice activated guest room control that enhances the guest experience and provides enriched analytic capabilities that can improve operational efficiency for the hotel.

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Airbnb Experiences Update

Airbnb's mission is to create a world where anyone can belong anywhere. To advance our mission, we are focused on reimagining travel by building an end-to-end travel platform that combines where you stay, what you do, and how you get there, all in one place. To achieve this goal, we are investing in creating new businesses that will power our growth over the long-term.

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To celebrate 200 InterContinental Hotels & Resorts, the luxury brand is launching Haut Patisserie': a limited-edition InterContinental High Tea experience

The world's largest luxury hotel brand, InterContinental Hotels & Resorts, has today announced the launch of Haut Patisserie: a limited-edition, art-inspired high tea available across all InterContinental Hotels & Resorts in Australia and New Zealand. The high tea is a creative extension of the brand's partnership with contemporary artist Alexander Hall, also known under the alias as Haut de Gamme, who created a stunning, one-of-a-kind art installation to celebrate 200 InterContinental Hotels & Resorts across the globe. Alexander recently visited Australia to officially unveil Haut Patisserie in collaboration with InterContinental's inspired culinary talent. During his Sydney visit, 15 exquisite pieces of the 200 InterContinental Hotels and Resorts art installation were specially flown into Double Bay, including unique pieces created for Australia, Fiji, New Zealand and Japan.

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Airbnb Experiences Makes Growth a Priority Over All Else, Executive Says

Airbnb Experiences has seen massive growth in its user base since it started three years ago, but is it profitable on its own?

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UNWTO Partners With Telefnica To Promote Tourism Sector Digitalization

The framework agreement between the two organizations was signed in Madrid by Jaime Cabal, Deputy Secretary-General of the World Tourism Organization, and by Eduardo Navarro, Director of Communication, Corporate Affairs, Branding and Sustainability of Telefnica. The alliance, whose first phase will be in effect until the end of 2020, revolves around four initial lines of action: digital entrepreneurship; application of new technologies in the tourism sector; Digital Education and training; and the development of a specific Digital Agenda for the tourism industry.

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Arrivedo Launches Routes Feature to Allow Hotels to Give Guests a Better Customer Experience

Lima, Peru - Arrivedo, a content platform that collects recommendations and things to do around hotels, announces the launch of a new Routes feature for Arrivedo Neighborhood Guides with the purpose of giving hotels the ability to provide a better guest experience as part of the hotel's website.

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Allbridge Redefines In-Room Entertainment with Interactive IPTV Solution

Allbridge, the leading provider of data, video, and voice solutions for Hospitality, Healthcare, and Higher Education properties nationwide, announces their new in-room entertainment IPTV platform for hotels, Allbridge Entertainment. This product will bring a cloud-based, interactive TV experience to guests to enhance their stay with innovative features for increased user engagement.

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April

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Funny Library Coffee Shop At Virgin Hotels & Laughing Man To Create A New Caffeinated Experience In San Francisco & Future Virgin Hotels

Virgin Hotels, the lifestyle hotel brand by Virgin Group founder Sir Richard Branson, announces today the launch of a partnership with Laughing Man, the brand co-founded by actor Hugh Jackman. All Laughing Man coffees are Fair Trade Certified and a portion of sales supports the Laughing Man Foundation, whose mission is to support coffee farming communities and deploy programs, including access to higher education and housing improvements, that clear the way to health, growth, and success for coffee farmers and their families. The partnership will be brought to life by a new Virgin Hotels brand-wide concept called Funny Library Coffee Shop - a communal work space within each Virgin Hotels that houses an assortment of whimsical yet inspirational books and ample room to work and recharge. The first has opened in the brand's newest property, Virgin Hotels San Francisco, and will be housed at future Virgin Hotels, including the existing cafe space at the brand's first property, Virgin Hotels Chicago. Laughing Man coffee will be the exclusive coffee brand offered in the Virgin Hotels' coffee shops.

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Choice Hotels Celebrates Major Milestones and 80 Years of 'Stand-Out' Success at 65th Annual Convention

Choice Hotels International, Inc. (NYSE: CHH) marks its 80th anniversary by bringing together more than 5,000 hotel owners, general managers, and hotel staff for the company's 65th annual convention in Las Vegas. Over the next three days, Choice leaders will present a vision for the future of the business and celebrate the company's decades-long commitment to fueling the profitability of its franchise hotel owners consistent with the convention's theme: Stand Out.

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TrustYou Releases New Research Analyzing the Impact of Review Content on the Booking Behavior of Digital Natives

TrustYou has announced today the release of its latest research paper, highlighting the impact of review content on the booking behavior of digital natives. The free white paper is based on a study which was undertaken in collaboration with the IUBH International University of Applied Sciences and the travel company TUI. The study narrowed down its target group to consumers of the age of 18 to 28, born between the years 1990 and 2000 and unveils their preferences in terms of consuming online review content. Furthermore, the research reinforced the importance of review scores and widgets on hotel websites, OTAs, and tour operators, along with their role in guiding the purchase decisions of modern travelers. The study is available as a free download.

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Marriott Vacations Worldwide's CEO Receives Circle of Excellence Lifetime Achievement Award at American Resort Development Association's Awards Gala

Marriott Vacations Worldwide Corporation (NYSE: VAC) was recently recognized with several prestigious awards at the American Resort Development Association (ARDA) Awards Gala held during the annual Convention and Exposition in Orlando, Florida.

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Amazon Is Doubling Down on Travel, Just Not in the Way You Think

The travel industry has been anticipating Amazon's entry into travel, and we at Skift have covered its current and impending moves through a Skift Research report, a podcast, and an e-book. Turns out the travel-focused action on Amazon's side is, for now, via the cloud.

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IHG CEO Warns Against Hotel Brand Bloat

As his company prepares to launch a new all-suite brand, InterContinental Hotels Group CEO Keith Barr had some frank talk for the industry.

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Marriott International Launches Home Rentals In Over 100 Markets

Today, Marriott International (NASDAQ: MAR) announced Homes & Villas by Marriott International, a home rental initiative offering 2,000 premium and luxury homes located in over 100 destinations throughout the United States, Europe, the Caribbean and Latin America. Starting next week when the offering launches, we expect members of Marriott Bonvoy can earn and redeem points at these highly-curated homes, providing even more choice of accommodations that suit a range of travel needs around the world.

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Transportation Booking Just Got Easier for Concierges at Firmdale Hotels

ALICE, the hospitality industry's leading concierge and hotel operations technology, is newly-integrated with transportation automation platform Chauffeur Express. The integration, built via ALICE's Open API, is making it considerably easier for concierges to book guest transportation - and make transportation booking a better experience for guests - at Firmdale Hotels' eight London properties.

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UNLV and Caesars Entertainment Create Innovative Technology Hub to Test and Showcase New Gaming and Hospitality Concepts

University of Nevada, Las Vegas (UNLV) and Caesars Entertainment (NASDAQ: CZR) today announced the creation of \"Black Fire Innovation,\" a technology hub where new gaming and hospitality concepts will be created and tested in a 43,000 square-foot innovation space that will include elements of mock hotel rooms, a casino floor and sportsbook, an esports arena and virtual reality facilities. Black Fire Innovation brings the university's academic leaders and Caesars Entertainment, one of the world's most diversified casino-entertainment providers, together in one space to advance current trends in hospitality and gaming technology to propel the industry forward. The complex is expected to open by the end of 2019.

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A Unique Digital Ecosystem for Hotel Owners

Discover MAX and WeMAX with Christine Ravanat, SVP Business to Owners at Accor. These two platforms place Accor at the forefront of the industry's digital best practices and sets the Group ready for further hotel expansion, while securing and mastering the relation between Hotel Owners and Accor Teams.

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Le Club AccorHotels Once Again Awarded at the 2019 Freddie Awards!

The objective of the Freddie Awards: reward the airlines and hotel groups for the services of their loyalty's programs. The members expressed their preference and have once again proved their commitment and satisfaction to the Le Club AccorHotels... Discover our awards.

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Travelers Have Spoken: Marriott Bonvoy Wins Hotel Program of the Year at the Coveted Freddie Awards

Just three months after introducing the Marriott Bonvoy brand name, Marriott International's travel program won the Hotel Program of the Year, Americas recognition by the Freddie Awards, the most prestigious member-generated award in the travel loyalty industry. Marriott Bonvoy took home four total awards last night, at the 29th annual Freddie Awards in Ft. Worth, TX. Over the past 23 years Marriott's former loyalty programs, Marriott Rewards, The Ritz-Carlton Rewards, and SPG won an astounding 215 Freddie Awards combined, as voted on by travelers.

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Mic Drop: W Records Announces Japanese Breakfast, Final Artist in the Program's Inaugural Class

W Hotels Worldwide today announced Japanese Breakfast as the final artist in the inaugural class of W Records. Japanese Breakfast (Michelle Zauner, a Dead Oceans recording artist), joins fellow W Records performers Amber Mark, Perfume Genius and Roosevelt with two songs on the iconic hotels' label.

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How Online Hotel Distribution Is Changing In Europe

The hotel distribution landscape is often touted as a duopoly held by Booking and Expedia, but we see it slightly differently. While they do command a sizeable part of the market share, there are actually other channels that hoteliers are leveraging successfully. After hundreds of hours analyzing the last five years of hotel distribution across a selection of our client base, we have produced a report to shed some light on how distribution has evolved and, hopefully, give some inspiration to hoteliers to optimizing it.

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Rosewood Hotel Group CEO: We Want to Push the Hotel Industry to Another Level'

All of the buzzwords are here in CEO Sonia Cheng's strategy from co-working and community to recognition and technology but can Rosewood continue to maintain its uniqueness, even as it goes after what all the other hotel brands are going after, too? Given its track record, it just might.

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The Taj Mahal Palace, Mumbai Ranks No.1 in the World for the Second Year Consecutively in Guest Satisfaction

The Indian Hotels Company Limited (IHCL), South Asia's largest hospitality company's iconic hotel, The Taj Mahal Palace, Mumbai has been accorded the highest guest satisfaction score amongst its hospitality peers globally for the year 2018-2019 by TrustYou; the world's largest guest feedback platform. The top global ranking reiterates the legendary hotel as one of the finest in the world.

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World Of Hyatt's FIND Platform Adds New Limited-Time Auction Experiences

Hyatt Hotels Corporation (NYSE: H) recently announced the expansion of the World of Hyatt's FIND platform, which provides a curated selection of nearly 150 unique, member-only experiences in more than 35 destinations around the world.

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Revinate Reveals that Hotel Review Response Rates Grew 22% Y/Y in Q1 of 2019

Revinate, the software as a service (SaaS) company that helps hoteliers make the most of every guest, today announced its analysis of Q1 2019 global hotel reputation data. With a 22% increase in management responses to reviews year over year, it's clear that hoteliers are finding value in not only paying attention to online reviews, but also publicly responding to guests.

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TrustYou Expands Market Presence In The Middle East

TrustYou, the globally operating expert for guest feedback, expanded further into promising markets of the Middle East and announces partnerships with major players of the tourism and hospitality sector. The destination's OTAs Almosafer and tajawal chose to utilize and display TrustYou's review data to offer better experiences to travelers and guests. TrustYou analyzes and summarizes guest feedback from across the web to create the most valuable insights for the industry.

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Red Roof Unveils Evolution of Extended Stay Brand HomeTowne Studios by Red Roof

Red Roof has unveiled the first prototype of the new build concept of its sub-brand, HomeTowne Studios by Red Roof. A company that obsessively listens to its guests, this new prototype design is based on the number one request from consumers: more functional storage in room but not at the expense of good design. The new build upgraded specifications for exterior, lobbies and rooms provide guests with everything they need for an elevated extended stay experience and provides franchisees with a cost- effective solution to drive performance. Developed as a home away from home; a comfortable, convenient and relaxing environment that marries form and functionality, the new prototype features expanded lobby space and a welcoming exterior. Extended stay properties currently make up more than a quarter of all hotel development projects in the U.S. pipeline according to Lodging Econometrics. This growth was one of the many reasons that Red Roof, the leader in the economy lodging industry, entered the market in 2018.

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Fairfield By Marriott Opens Its 1,000TH Property Worldwide With Newest Location In Denver, \"The Mile High City\"

Fairfield by Marriott announced today the opening of its 1,000th hotel location, making it the second brand in the Marriott International (NASDAQ: MAR) portfolio besides Courtyard by Marriott to reach this milestone. Fairfield has recently experienced rapid global growth in China, Japan, Mexico, Indiaand the U.S. While the debut of Fairfield by Marriott Inn & Suites Denver Tech Center North sets the milestone, the brand expects to continue its growth explosion with more than 300 hotels anticipated to open by 2021.

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Runtriz and LugLess Team Up to Eliminate Baggage Burden for Hotel Guests

Runtriz, the leading digital and guest engagement provider for hotels, and LugLess, the first cost-competitive alternative to checking bags, have partnered to enable hotel guests to ship their luggage directly to and from their hotel. The program will allow travelers to avoid the costly and inconvenient process of carrying, checking and reclaiming their bags at the airport.

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The HITEC Europe Innovations Digest

At the beginning of this month, Hospitality Net was present at HITEC Europe 2019 in Mallorca. The team visited various exhibitors to talk about their new and innovative products which were on display at the show. Here's a recap of what they have been talking about:

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Roger Hill '87 and Andrew Fay '87 named Cornell Hospitality Innovators for 2019

Roger Hill '87 and Andrew Fay '87, cofounders of the Gettys Group, have been named the 2019 Cornell Hospitality Innovators by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). Hill and Fay will receive their awards at the 11th annual Cornell Hospitality Icon and Innovator Awards gala, Tuesday, June 4, at the Pierre Hotel in New York City.

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Q&A: 100 Years On, a Look Back at the Mystery, Magic and Marketing Genius of Hilton Founder Conrad Hilton

In 1919, Conrad N. Hilton, then a 31-year-old World War I Veteran, entered the hotel business somewhat accidentally. He had traveled to Cisco, Texas during the oil boom to buy a bank, but instead purchased the 42-room Mobley Hotel when the original deal fell through. This decision forever changed the face of travel. Today, hotels all over the world proudly carry his name - as does the world-renowned Conrad N. Hilton College of Hotel and Restaurant Management at the University of Houston.

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Delta Hotels by Marriott Dallas Allen Benefits from Seamless Implementation of Signature RFID Door Locks and Superior Customer Service by ASSA ABLOY Global Solutions

ASSA ABLOY Global Solutions has announced the successful implementation of VingCard Signature RFID locks at the Delta Hotels by Marriott Dallas Allen, a newly constructed modern luxury property located in Allen, Texas. Altera Development's decision to adopt RFID-based door locks by ASSA ABLOY Global Solutions is credited not only to the company's ability to provide the highest security technology standards, but also due to its reputation for leading the industry in customer service and support.

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IDS Next Experiences Another Record-Shattering Month of Sales to End their Fiscal Year

IDS Next, the leading global provider of next-generation technology solutions for the hotel industry in emerging markets, today released their fiscal year-end sales results and celebrate a record-breaking 60 new deals signed in March 2019.

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Google Maps Adds More Hotel Search Filters

Google Maps has updated its desktop and mobile app versions to add filters for its hotel search functionality. Users can now search properties to find ones with amenities such as free Wi-Fi, a gym, and a pool, and to see if they are pet-friendly or kid-friendly and have services like free breakfast or a gym.

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St. Kitts Marriott Resort & The Royal Beach Casino Installs Aptech PVNG Enterprise Financial Accounting

PITTSBURGH - Aptech Computer Systems announced St. Kitts Marriott Resort & The Royal Beach Casino installed PVNG Enterprise Financial Accounting system to simplify back office processes and provide comprehensive reporting. The St. Kitts Marriott Resort & The Royal Beach Casino is a 389-room luxury destination on Frigate Bay featuring nine dining outlets, the Emerald Mist Spa, and many other amenities. Aptech Computer Systems is the leading provider of business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems in the hospitality industry. Click here for more on Aptech's products and services.

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Lake of the Torches Resort Casino Takes Guest Communications to the Next Level With Go Moment's Ivy Smartconcierge

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality and casino industry, today announced Lake of the Torches Resort Casino will be implementing Ivy's smartconcierge to elevate guests' experiences while streamlining hotels' operations.

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Horwath HTL Industry Report: Hau Hin Top-Tier Hotels

Hua Hin's top-tier hotel market is slowly coming out of stagnancy. Past years were disrupted by a sequence of negative incidents from a military coup, a zero-dollar tour crackdown and the passing of the late King on the back of several hotel openings. The market performance recovery in the foreseeable future will be supported by improved business and tourism sentiment, coupled with moderate supply pipeline. However, uncertainty looms over a long-term vision of the Thai Riviera and potential resurgence of new hotel developments and alternative accommodation.

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ReviewPro unveils the Guest Experience Improvement Suite

ReviewPro has launched the Guest Experience Improvement Suite, a powerful set of tools and processes to help hoteliers to more effectively address the critical area of guest experience management. By collecting guest feedback across all key touchpoints in the hotel journey, and managing them on one central dashboard, brands can now gain valuable insight into areas where operational and service improvements are needed. Finally, savvy hoteliers can take quick action to fix problemseven while the guest is still on property. Guest insights can be leveraged to elevate the hotel experience, boost online reputation, improve rankings on OTAs and TripAdvisor, and increase revenue.

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Vizergy Launches New Hard Rock Cafes Site

Hard Rock International came to Vizergy Digital Marketing with a distinct branding change in mind for the next generation of their Hard Rock Cafes, which Vizergy originally launched in 2015. The Hard Rock team was eager to update their brand identity online and retain the features of the Vizergy Marketing System and Vizergy Content Management System that had served the Hard Rock Cafe team globally for several years.

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Wyndham Hotels & Resorts Debuts Multi-Million-Dollar Portfolio Marketing Campaign

Wyndham Hotels & Resorts, the world's largest hotel franchising company with approximately 9,200 hotels globally including almost 6,400 in the U.S. alone, has launched a new integrated marketing campaign connecting its considerable portfolio of eminent brands - like Super 8 by Wyndham, Days Inn by Wyndham, La Quinta by Wyndham, and Wyndham, all of which are linked by the award-winning Wyndham Rewards loyalty program - and highlighting its multitude of accessible destinations for every travel occasion. This is the Company's first such campaign since it became a pure-play hotel franchising and hotel management company in June 2018.

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Four Seasons Hotels And Resorts Leads The Luxury Travel Evolution With Announcement Of A New Custom Private Jet

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, unveils plans for an all-new Four Seasons Private Jet that will take flight in early 2021, evoking the bygone glamour of air travel coupled with thoughtful, guest-centric design.

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Ascott Transforms Digital Ecosystem To Support Rapid Expansion As Global Lodging Portfolio Grows Over 30% Annually

CapitaLand's wholly owned lodging business unit, The Ascott Limited (Ascott), is embarking on a digital ecosystem transformation to support its fast- expanding global lodging portfolio. Ascott aims to drive revenue growth, improve operational efficiency and enhance value to its customers and business partners through a comprehensive front-to-backend systems makeover. In addition to its launch of Ascott Star Rewards, the world's first loyalty programme in the serviced residence industry to offer full flexibility to earn and redeem points, Ascott is adopting a new revenue management system as well as updating its backend global property management system to a cloud-based one.

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Swiss-Belhotel International Forms Rewarding New Frequent Flyer Partnership With Philippine Airlines

Swiss-Belhotel International, the global hospitality management chain, has formed a rewarding new partnership with Philippine Airlines that will allow members of its popular frequent flyer program, Mabuhay Miles, to earn miles when staying at Swiss-Belhotel properties worldwide.

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RCI Affiliates Recognized for Best Sustainability Practices

RCI, the global leader in vacation exchange, announced the most recent winners of the RCI Green Awards program.

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New Survey Shows Business Travelers Have Redefined The Traditional Nightcap and Prefer Indulging In More Personal Nightly Rituals Away From The Bar

A new survey released today by Cambria Hotels shows that business travelers' behaviors have changed, particularly when traveling for work. The once-iconic coalescence of drinking a nightcap has come a long way since its heyday in the \"mad men\" era of the 1960s.

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IHG Hotels & Resorts Named Official Hotel And Hotel Loyalty Partner Of The Us Open Tennis Championships

IHG Hotels & Resorts (IHG), a leader in luxury travel, and the United States Tennis Association (USTA), today announce a new partnership that names IHG as the official hotel and hotel loyalty partner for the US Open Tennis Championships. The multiyear agreement, commencing with the 2019 US Open, also includes sponsorship of the Western & Southern Open in Cincinnati, part of the US Open Series.

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Rise and Shine for Summertime Fun at Gaylord Hotels

From the east to the west coast, and several other locations in between, families can enjoy cooling off in expansive waterparks or pools, be awe-inspired by extraordinary indoor atriums, partake in a host of entertaining activities, and make summertime memories to last a lifetime during Gaylord Hotels' SummerFest celebrations presented by Aquafina. Overnight resort guests can experience unique summertime festivities from Memorial Day through Labor Day.

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Hilton, the World's First Global Hospitality Company, Celebrates 100 Years with a Dynamic Launch Into Its Next Century

Hilton, the world's first global hotel company, celebrates its milestone 100th anniversary on May 31, in the midst of the most dynamic year in the company's storied history. The hospitality brand that pioneered air-conditioned lobbies, in-room televisions, the computerized reservation system and even the pia colada now thrives in 113 countries and territories, with more than 5,600 properties and a new one opening every day.

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New Research Shows 81 Percent of Consumers Want Experience Recommendations from Their Hotels

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, today released new research that found a sweeping majority (81 percent) of consumers would like to receive local experience and hotel upgrade recommendations from their hotels.

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Martin Resorts Upgrades The Paso Robles Inn With OpenKey

Martin Resorts has selected OpenKey to provide mobile check-in, mobile key and mobile check-out at the Paso Robles Inn. The hotel's owner and manager, Martin Resorts, currently manage a collection of premier hotels along California's Central Coast. OpenKey is the industry standard for universal mobile key in hotels.

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INTELITY to Attend HITEC Minneapolis

INTELITY announced today it will exhibit at HITEC Minneapolis which will take place this June 17-20. The company, which is known for offering the most robust and fully integrated guest engagement platform in hospitality, will unveil its newest platform enhancements centered around its staff-facing solutions and in-room tablet.

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AHLEI Offers Unconscious Bias Training Suite for Employees, Managers

Welcoming all kinds of people is the heart of hospitality, so awareness of unconscious bias is necessary for hospitality operations to build a positive business reputation and retain workers.

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AHLEI Offers Unconscious Bias Training Suite for Employees, Managers

Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage a business's reputation and its ability to retain workers. Add in the viral nature of social media, including customer reviews that reach thousands of people, and it's clear that unconscious bias incidents can have an enormous impact on business.

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AAHOACON 19: dormakaba Delivers Total Enterprise Solutions and Services for Architects, Designers and Developers

dormakaba, leader in access control systems with the secure Saflok and Ilco electronic door locks, will present AAHOACON attendees with an exciting new suite of total enterprise hospitality solutions and services for architects, designers, developers and property managers.

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Go Moment Receives Industry-Leading NPS

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, announced today that its Net Promoter Score (NPS) reached an all-time high of +63. Go Moment's NPS survey shows a three times higher grade than the industry average for Business-to-Business (B2B) technology companies, according to NPSBenchmarks.com.

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INDUSTRY REPORT: Innovation Strategy in Practice

The Hospitality Innovation Industry Report, authored by EHL Associate Professor Dr. Carlos Martin-Rios, is based around a comprehensive model reviewing combinations of technological and non-technological innovations and analyzes how different innovation strategies contribute to generating competitive advantages for hospitality businesses.

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Centara Identifies The Technological And Social Trends That Will Shape The Hospitality Industry In The Next 10 Years

Global hospitality is at a crossroads. In the last 20 years, technology has transformed every aspect of the guest journey, from online bookings to in-room services to post-stay feedback. But as technology continues to evolve and advance, what will the hotel industry look like 10 years in the future?

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Radisson Hotel Group And PPHE Hotel Group Unveil New Park Plaza Brand Identity Following Significant Portfolio Investments

Radisson Hotel Group and PPHE Hotel Group ('PPHE'), which is Radisson Hotel Group's exclusive partner for its wholly owned Park Plaza brand in Europe, Middle East & Africa, today unveil the first phase of the rollout of a new Park Plaza brand identity.

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Leading the Way Through Hospitality: A Look at Hilton's 100 Years of Industry Firsts

When Conrad Hilton first laid eyes on the two-story, 40-room Mobley Hotel in Cisco, Texas in 1919, it looked \"like a convenient place to sleep. Nothing more,\" he wrote in his memoir, \"Be My Guest.\"

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HSMAI's Curate Event Explores AI and Innovation

Hospitality industry senior executives from sales, marketing, and revenue management disciplines convened for Curate: An HSMAI Executive Insights Forum, on March 26, 2019 at Thompson Nashville in Nashville, Tennessee. The event, exclusive to companies that are Hospitality Sales and Marketing Association International (HSMAI) organizational members, generated thought-provoking conversations on issues of interest and relevance to all hospitality industry professionals.

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Revinate and GCommerce Announce Partnership to Help Hoteliers

Revinate, the software as a service (SaaS) company that helps hotels make the most of every guest, today announced a partnership with GCommerce, a leader in hospitality digital marketing services. Together, the companies can offer their clients a complete suite of digital marketing solutions to capture guest bookings throughout the entire traveler lifecycle, from discovery to booking to return visit.

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Paradise City, Korea Uses the InvoTech Uniform Management System

InvoTech Systems Inc. announces the recent implementation of its Uniform System at the Paradise City in Korea. InvoTech Systems is the leading provider of advanced Linen Management, Laundry and Uniform Systems that integrate the latest RFID technology to increase profitability for hotels, resorts, casino operators, sports arenas, convention centers and theme parks. The InvoTech System installed at Paradise City, manages the uniform inventory for 2,600 employees. Click here for more information on InvoTech's Linen, Laundry and Uniform Systems.

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IHG, Shenzhen Telecom and Huawei Test 5G Technology for Hotels

The InterContinental Shenzhen, Shenzhen Telecom and Huawei have signed a strategic cooperation agreement to create what is being dubbed as 'the world's first 5G smart hotel'.

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Brand USA announces Marriott International as official hotel sponsor of its United Stories campaign to inspire international travelers to visit the USA

Today, Brand USA, the destination-marketing organization for the United States, announces Marriott International across the United States as the official hotel sponsor for United Stories. The sponsorship will help expand the global reach of the United Stories campaign, which aims to inspire international travelers to visit the USA through visual storytelling efforts. This new United Stories collaboration also provides Marriott International, one of Brand USA's founding and diamond partners, fresh localized content and innovative ways to reach international customers.

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American Resort Development Association Honors Diamond Live Concert Series With Top Industry Award for Innovation

Diamond Resorts, a global leader in the hospitality, vacation ownership and entertainment industries, was recognized on Wednesday, April 10 by the American Resort Development Association with one of the vacation ownership industry's top awards for its groundbreaking Diamond Live Concert Series.

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Meli Hotels & Resorts Names Rituals As In-room Amenity Supplier For Spain And EMEA

Meli Hotels & Resorts has appointed lifestyle brand Rituals to supply all in-room amenities throughout its hotels in Spain and EMEA from spring 2019. Inspired by the wisdom and ancient traditions of Asian culture, Rituals offers an extensive collection of luxurious products for both the home and body.

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Green Vacations

Sustainable travel means high environmental standards, social redistribution of tourism revenues, and respect for human rights. The world needs more travellers to be sustainable and reduce their carbon footprint on the planet. Green travel starts with finding an ethically correct travel destination. To help with the travel planning and to celebrate Earth Day on April 22, WorldHotels put together six green destinations for 2019.

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Game On: Transport Yourself Into TV's Hottest Fantasy Series with Hilton's Real-Life Destinations and Drinks

The wildly popular small screen adaptation of George R. R. Martin's fantasy series will officially come to an end this spring, and the show's fanatics all over the world are in a state of denial.

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1st International Conference on Smart Tourism and Enabling Technologies

As the worldwide economy moves towards smart digital technology, a collaborative effort is underway between academics, tourism industry experts, engineers and computer scientists, who will come together May 1-3, 2019, for the 1st International Conference on Smart Tourism, Smart Cities and Enabling Technologies, referred to as The Smart Conference.

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Glen Eyrie Castle & Conference Center Discusses How Its Recent Install of Maestro PMS Across the 723 Acre Site Has Transformed Their Operation and Improved the Overall Guest Experience

Glen Eyrie Castle & Conference Center's parent company, The Navigators, purchased the property in 1953 to be its global headquarters. Since then Glen Eyrie has grown to serve meeting groups, conferences, retreats and become a popular destination among guests and groups. As it entered the 21st Century, Glen Eyrie's team realized its existing hotel software was not able to grow with the property's future guest engagement and centralized operational needs.

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Rainmaker Enters Q2 with High-Growth Momentum and Exciting New Advances

The Rainmaker Group (Rainmaker), a leading provider of cloud-based hospitality revenue and profit optimization solutions reports continued growth coming out of Q1, a steady pipeline and new advances to their revenue and profit optimization suite of solutions.

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IHCL Launches A New Brand SeleQtions

The Indian Hotels Company Limited (IHCL), South Asia's largest hospitality company, today, announced the launch of a new hotel brand - \"SeleQtions\", which is a collection of named and distinctive properties.

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Quore to Showcase Hospitality's Friendlier' Housekeeping, Engineering, Work Order Automation and PM Solutions at AAHOACON

FRANKLIN, TENN. - Next week America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies will show why it's considered to be \"the friendlier solution\" at AAHOACON. The 2019 Asian American Hotel Owners Assn. Annual Convention & Trade Show, to be held April 24 to 27 at the San Diego Convention Center, attracts hoteliers looking to maximize their business potential through best practices, services and technology. Quore is helping AAHOA members meet this goal by implementing solutions that are easy to use, boost customer satisfaction and provide a quick return on investment. Visit Quore in Booth 1826 at AAHOACON.

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Infor Continues to Support Canadian Tourism Industry

Infor, a leading provider of industry-specific cloud applications, today announced its continued momentum and support of the Canadian Tourism Industry. Hotel Alma, an Infor customer since 2009, decided to upgrade to cloud-based Infor HMS to automate functions across its Hospitality Operation.

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RCI Wins Five Awards at ARDA Timeshare Industry Conference

RCI, the global leader in vacation exchange as part of Wyndham Destinations (NYSE:WYND), won five awards at the 2019 American Resort Development Association (ARDA) World Conference.

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Hilton Grand Vacations wins 12 ARDA Awards at annual conference

Hilton Grand Vacations Inc. (NYSE:HGV) was honored with 12 awards at the annual American Resort Development Association (ARDA) conference in Orlando on April 10. In addition, HGV attained a company record with 50 team members, departments and projects selected as award finalists.

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Google Maps Is Ready to Transform the World of Superapps: A Skift Deep Dive

If you live in the West and parts of Asia and Africa, you take the Google Maps app everywhere you go, stuffed in a pocket or clutched in a hand. And its utility is indeed on the mark: Need to navigate to work or somewhere else in a car or train or on foot? Just whip out the Google Maps app, and let it transport you from Point A to B and C.

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Marriott Hotels and TED Expand Guest Experiences with Vancouver Conference Livestream, Masterclass and Intimate TED Fellows Salons in Third Year of Partnership

Entering its third year of collaborations with TED, Marriott Hotels today announced new program extensions to further its impact on creative thinking worldwide. This year, for the first time, Marriott Hotels will livestream talks from the TED2019 conference to 12 properties around the world for an exclusive viewing for guests. The flagship hotel brand will also introduce a first-of-its kind TED Masterclass through Marriott Bonvoy Moments, a program which provides travelers new money-can't-buy experiences around the world. Both the livestream and Masterclass will be in addition to a calendar of exclusive TED Fellows Salons in 5 cities, inspiring new perspectives for guests worldwide.

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HotelTonight and Airbnb Finalize Acquisition

HotelTonight and Airbnb announced today that the acquisition bringing the two companies together has closed. The acquisition comes as HotelTonight continues to grow and interest in the company accelerates: in the first quarter of 2019, the number of room nights booked via HotelTonight increased more than 41 percent, year-over-year.

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Excellence Group Luxury Hotels & Resorts Rebrands As The Excellence Collection

With a mission to exceed guests' highest expectations in every aspect possible, Excellence Group Luxury Hotels and Resorts has become the Caribbean's most trusted name in all-inclusive luxury travel. The family-owned and -operated group, which owns and manages five-star, award-winning resorts in Mexico, the Dominican Republic, and Jamaica, will continue to deliver stunning properties and unmatched service as it enters its next chapter with The Excellence Collection.

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How Expedia is using deep learning to improve the hotel booking process

Expedia Partner Solutions is using deep learning models to improve the hotel booking process for partners and - ultimately - the end consumer.

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Yext Study: 85% Of Food and Hospitality Brands Say They Have Improvements To Make In Reputation Management

Yext, Inc. (NYSE: Yext), the leader in digital knowledge management (DKM), announced new research on the digital maturity of the food and hospitality sector as part of its Brand Control in the Age of AI study conducted in partnership with Vanson Bourne, an independent research group. Brand Control in the Age of AI surveyed 400 marketing decision-makers from organizations across the United States, including 100 food and hospitality marketers. As customers interact with and review brands across a growing number of third-party sites, reputation management is the key area of focus for this group, with 66% planning to focus on \"collecting customer feedback\" and 51% planning to enhance their ability to monitor and respond to online reviews.

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How Airlines Decide What You'll Eat and Drink On Board

For almost a decade, the Germany-based company SkyTender has promised airlines they can revolutionize how they serve drinks by dropping canned sodas and watery coffee and adding special trolleys that dispense fountain-style sodas and specialty coffees, such as cappuccinos and espressos.

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Let's Get Visual: How Search Is Changing [Infographic]

It's the perfect digital storm. Over the past few years, technologies such as smartphone cameras, image recognition software, and machine learning tools have all rapidly improved at the same time, leading to the emergence of something truly transformative: visual search.

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United States Embassy to Launch New Liaison Office in Myanmar within Hilton Nay Pyi Taw

Hilton (NYSE: HLT), together with the United States Embassy, jointly held a groundbreaking ceremony for the Embassy's U.S. liaison office in the capital city of Myanmar today. The groundbreaking ceremony took place in the presence of Ambassador Scot Marciel and Union Minister U Kyaw Tin, Union Minister for International Cooperation, Myanmar. When it completes in 2020, the U.S. liaison office will be housed within Hilton Nay Pyi Taw, which represented Hilton's entry into Myanmar when it opened in 2014.

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Choice Hotels Wins Prestigious Technology Visionary Award

Building on its eight decades of innovation, Choice Hotels International, Inc. (NYSE: CHH) was named a Hotel Visionary Award winner by Hospitality Technology in the Enterprise Innovator category for the creation of choiceEDGE, a proprietary, cloud-based global reservation system (GRS) and distribution platform. The award, which honors hotels that deliver enterprise solutions, was presented to Choice yesterday at HT-NEXT 2019 in New Orleans. HT-NEXT is produced by Hospitality Technology and Hospitality Technology Next Generation.

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Scandic Climbs In The Sustainable Brand Index Ranked Higher In All Countries

The results of this year's Sustainable Brand Index have now been announced and Scandic has continued to climb closer to the top in all countries in the Nordic region. In Sweden, it was the number one hotel for the ninth year in a row, ranking 18 out of 355 brands. Scandic's performance is based on consumers' assessments of how the company is working to achieve the UN's Sustainable Development Goals as well as its sustainability initiatives in 2018.

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Moxy Hotels Launches First-Of-Its-Kind A.S.M.R. Bedtime Story Videos Exclusively For Guests Of The New Moxy NYC Chelsea

On the heels of Midtown Manhattan's boldest new hotel opening, Moxy NYC Chelsea, Marriott International's experiential Moxy Hotels announced today the launch of A.S.M.R. Bedtime Stories, which will be available exclusively in-room at Moxy Chelsea for one month beginning April 15th. Known as an alternative to guided meditation and a drug-free mental massage, Autonomous Sensory Meridian Response (A.S.M.R.) is a sensory phenomenon where viewers feel pleasurable tingles from specific visual, auditory and haptic triggers.

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Agilysys Reports Findings of The State of Hospitality Technology Annual Research Study

Alpharetta, Ga. April 11, 2019 Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced the release of its annual hospitality infrastructure study, Guest Experience Management: How to Deliver What Matters Most to Guests.

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SALTO's SVN-Flex innovative electronic locking technology enhances the guest experience, hotel management & more

SALTO's networked electronic locking SVN-Flex technology brings guest and staff credential updating to the ultimate point in access control: the door! This impressive new feature results in a variety of added benefits for the hospitality sector in particular by enhancing the guest experience, hotel management, security, IT and maintenance.

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Accor's Chief Brand Officer, Carlson Wagonlit's CTO, Best Western's CEO, HomeAway's MD UK and more join biggest gathering of travel execs in London this May

Senior level speakers from Ryanair, Best Western, IHG, Hyatt, Virgin Atlantic, HomeAway, KAYAK, Expedia, Booking.com, Finnair, Accor, Facebook, Ctrip, Scandic Hotels, Kempinski are gathering on May 21-22 in London for EyeforTravel's Digital Strategy Summit.

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MMGY Global Continues European Marketing Services Expansion with Addition of U.K.-Based Digital Spring

MMGY Global today announced the acquisition of London-based Digital Spring (DS), a content, media and creative solutions agency for travel and tourism brands. As a strategic addition to MMGY Global's expansion, DS will be part of the company's European integrated services brand, MMGY, working with sister U.K.-based brands Hills Balfour, Grifco and Ophir.

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eDreams Reveals New Study on the Insta-worthiness of Travel

Social media is taking an ever-increasing place in our lives and research by online travel agent eDreams.net shows it now plays a big part in our holiday habits, from picking the perfect spot to retouching the photos of our time away.

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Radisson Hotel Group Unveils The New Park Inn By Radisson Prototype Design At Its Americas Business Conference

Radisson Hotel Group today announced at its Americas Business Conference in Miami, Fla. the all new look and feel of Park Inn by Radisson. As part of the conference, the company revealed its new prototype model room for the brand. The new contemporary design targeted at the upper midscale market provides comfort while maximizing space within a compact footprint. Each room is thoughtfully constructed, while highlighting the core essential brand pillars: Connected, Positive and Contemporary. The dynamic design scheme throughout each hotel also adds an energy aimed to lift the mood of every guest from leisure to business travelers.

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Revinate Releases Fourth Annual Global Hotel Reputation Benchmark Report

SAN FRANCISCO April 10, 2019 - Revinate, the software as a service (SaaS) company that helps hoteliers make the most of every guest, today announced the findings of its 2019 Global Hotel Reputation Benchmark Report. Now in its fourth year, this industry barometer analyzed 427 million online guest reviews from 140,000 properties across 200 countries over the last two years. For the first time, there are signs that guests' interest in writing online reviews is waning.

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Vizergy Showcases AI Enhancement to TargetingHub Product

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to enhance their platform to drive hotel revenue and profit and stay competitive in an ever-changing digital marketplace.

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New SiteMinder Study Reveals Economic Turmoil Is Not Holding Latin Americans Back From Traveling

Latin Americans still plan to travel this year, even if only domestically to compensate for the socioeconomic turmoil across the Latin American region, a new study has revealed. El Turismo Nacional - La Tendencia Ms Fuerte en Los Pases de Latinoamerica en 2019 launched this week by SiteMinder, the global hotel industry's leading guest acquisition platform, surveyed more than a thousand travelers from Mexico, Colombia, Argentina, Chile and Peru who say they continue to allocate part of their savings to travel in spite of increased costs within the region.

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AHIC 2019 kicks off with Day of Disruption' in Ras Al Khaimah

The Arabian Hotel Investment Conference 2019 (AHIC), currently underway at the AHIC Village at the Al Hamra International Exhibition & Conference Centre in Ras Al Khaimah, opened with a 'Day of Disruption' and 'GRIF at AHIC', with expert speakers addressing the potential impact of a variety of external influences on the hospitality industry, in particular, the unparalleled digital landscape.

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The Registry Collection Program Expands Vacation Exchange Network across the Globe with New Affiliations

The Registry Collection program, the world's largest luxury vacation exchange program, has added 21 new resorts to its collection in the past year, bringing the total number of affiliated resorts to 243. Spanning five continents, these newly affiliated resorts offer luxurious accommodations and unparalleled experiences around the globe.

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JW Marriott Announces Highly Curated 'Gather by JW' Marriott Bonvoy Moments For The Ultimate Foodie Experiences

Following the highly anticipated announcement of Gather by JW - the brand's immersive epicurean and mindful experience this September - JW Marriott today unveiled 'Gather by JW' Marriott Bonvoy Moments exclusive for members. These bookable packages, available to bid on now through May 1, will allow Marriott Bonvoy members the opportunity to indulge their inner foodie through thoughtfully curated and unforgettable experiences, including Masterclasses, with top names in the culinary world.

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My Place Hotels Named Title Sponsor of 360 Knoxville Nationals

My Place Hotels is extremely pleased to announce the major partnership between the Des Moines area hotels and Knoxville Raceway, known as the Sprint Car Capital of the World. As the Official Hotel Partner of the 360 Knoxville Nationals, the nearby locations will connect with countless race fans who travel from around the world to attend weekly races and special events held at the world-famous race track from April to September.

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The Mercantile Hotel Celebrates Suite' Grand Reopening in New Orleans

Gulf Breeze, Fla. April 9, 2019 Innisfree Hotels, a hotel management, development and marketing company, has put the finishing touches on their renovation of The Mercantile Hotel in New Orleans' Arts/Warehouse District. The renovations transformed the lobby, adding a spacious craft cocktail bar, rotating art gallery, inviting social area for networking and relaxing, updated business center and a gift shop. Additionally, the unique, all-suites boutique Hotel has added new pops of color and updated touch points throughout the rooms while maintaining its historic charm.

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YOTEL Makes INTELITY a Brand Standard

INTELITY, the provider of the broadest enterprise guest engagement and staff management platform for hospitality, announced today that YOTEL has selected its platform as a brand standard. The trend-setting, tech-forward hotel brand plans to implement the INTELITY platform across all of its properties in order to provide travelers with a superior guest experience and streamline daily operations.

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Hapi Announces Availability of Hapi Connect on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace

Hapi, a transformative new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, today announced that it has launched Hapi Connect on Salesforce AppExchange. Built on the Salesforce Platform, Hapi Connect is now available on AppExchange.

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Quore is Driving Hotel Employee Engagement

Franklin, Tenn. - Hospitality technology is playing an important role in guest engagement today, but it's critical that hotel companies don't overlook the importance of providing robust tools to engage employees as well. Findings from \"The New Digital Workplace Divide\" show that technology has a vast impact on workplace positivity and retention. The study revealed that: \"Workers are looking for agile, modern solutions that support their need to work in different locations or when on the move. Failure to provide mobility-fueled productivity has big consequences for employee satisfaction and motivation - which are driving factors in productivity.\"

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Events DC Helps Visitors Find Their Way with Volara-powered Amazon Alexa

New York Through a strategic partnership between Events DC, the official convention and sports authority for the District of Columbia, and Volara, the voice hub for the hospitality industry, visitors to the Walter E. Washington Convention Center are finding their way around the facility and hosted events easier than ever before. The new voice-based wayfinding solution atop Amazon Alexa is powered by Volara's market-leading enterprise-grade conversation management technology. Inside the 2.3 million-square-foot building sits wayfinding kiosks that host the voice assistant. Visitors are encouraged to ask Alexa about happenings within the convention center and ask where to find meeting spaces, food-and-beverage outlets, the closest shoe shine, the business center and more. More than 50 kiosks featuring the Volara-powered solution on Amazon Alexa will greet visitors, and voice commands will extend outside the facility to local businesses, services and attractions.

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Upscale Meets Academia: Stimulating Discussions \"On Tap\" at Select Cambria Hotels Across the Country

Cambria Hotels is helping experience-hungry people maximize their time through a collaboration with Profs and Pints. Already known for offering local beers at its hotels, Cambria is building on their hallmark craft beer program and appealing public spaces by hosting a series of compelling talks - ranging from local history to emerging trends and more - at select locations across the country.

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Booking.com Uncovers That When It Comes to Hosting, It's All About Striking the Perfect Balance

Global travel leader Booking.com has revealed the driving factors behind Canadian travellers' appetite to stay in different types of unique accommodations, and the fine balance an accommodation host, manager or owner must strike to get that personal touch just right for guests.

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RCI Celebrates 45 Years of Providing Unforgettable Vacations

RCI, the world's largest timeshare vacation exchange network, is celebrating 45 years of delivering unmatched vacation memories that last a lifetime. The company has been revolutionizing the vacation ownership experience since 1974, offering its members the flexibility to exchange their vacation ownership for time at different resorts around the world.

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Horwath HTL Industry Report: Melbourne, Australia

Over the last 10 years the Melbourne hotel market has recorded solid performance levels with occupancy consistently in the 80s and with ADR recording moderate increases year-on-year. The market has a reputation of having been able to overcome supply growth in the past through its strong year-round events calendar and it is with this in mind the industry is confident that the current burst of hotel supply additions will be able to be successfully absorbed without causing any major stress to the market.

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TeamSupport Reports Strong Performance; Continues Momentum into 2019

TeamSupport, the industry's top business to business (B2B) customer support software solution, today shared information about its 2018 performance and growth initiatives as the company continues building strong momentum into 2019.

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IHG celebrates the opening of the 100th Holiday Inn Open Lobby in Europe

IHG(InterContinental Hotels Group), one of the world's leading hotel companies, today announced a milestone for the Holiday Inn brand, with the opening of the 100th 'Open Lobby' as part of roll-out of the Europe wide concept.

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Hockey Legends Doug Gilmour and Guy Carbonneau Face Off in the Holiday Inn Express READIEST Breakfast Challenge Canada

The Holiday Inn Express brand, part of IHG Hotels & Resorts (IHG), knows that whether its guests are hockey players, sports analysts or super fans, a hot and fresh breakfast is the key to fueling up before a big game. To celebrate the rollout of the new Express Start Breakfast bar in Canada, the brand challenged two Canadian champions and hockey-rivalsDoug Gilmour and Guy Carbonneauto create the ultimate breakfast creation in the READIEST Breakfast Challenge Canada. Hockey analyst and former player Mike Johnson acted as referee and sampled the competing creations from the judge's stand.

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Hotel Technology News Debuts Weekly Dispatch Newsletter

Hotel Technology News, the hospitality industry's premier source of information and insights related to technology innovation at the world's leading hotels and resorts, this week launched its \"Weekly Dispatch\" email newsletter.

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Crave Interactive Lands Investment to Accelerate Global Expansion and Roll Out Game-Changing Hotel Digital Directory Rental Model

Crave Interactive, the world-leading developer of cloud-based digital guest service solutions for hotels, today announced a major investment by True Corporation, Thailand's leading telecommunications provider.

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Interact with the Industry's Only Purpose-Built Virtual Assistant and Voice-activated Technology Solution at The Mercantile Hotel New Orleans

Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, invites you to come and interact with their virtual assistant at The Mercantile Hotel New Orleans. The historic property, located within walking distance of both the city's famed French Quarter and the HT-NEXT event, partners with Angie Hospitality to equip its lobby and all 90 luxury guest suites with Angie's patented voice control and touch screen device. Stop in the Mercantile lobby anytime on April 8-11 to interact with an Angie device in a live site and learn more about Angie's latest innovations.

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Have Phone, Will Travel: One-Third of Latin American Gen Z and Millennial Travelers Use A Mobile Device Throughout the Entire Travel Shopping Journey

New Latin American generational data released today by Expedia Group Media Solutions, the advertising organization of Expedia Group, reveals that Latin American Gen Z and Millennial travelers prioritize once-in-a-lifetime experiences, while Gen X and Baby Boomers are all about trip activities. All Latin American travelers say deals and value are important, and approximately eight in 10 have a budget in mind when planning a trip. However, activities and unique or cultural experiences outrank lowest price when travelers are making decisions.

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The Rustic Inn Creekside Resort and Spa Continues Successful Partnership with Ivy

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced the continuation of its relationship with Jackson Hole, Wyoming-based The Rustic Inn Creekside Resort & Spa. The resort, which sought to deliver guest engagement through a simple and intuitive automated solution, chose Go Moment's smartconcierge Ivy to complement their high-touch service, optimize guest satisfaction, as well as promote and upsell amenities.

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Google is at a crossroads with its ambitions in travel

Google - love it or hate it - plays an important part in almost every part of the travel ecosystem.

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Google Introduces Brand Filter For Hotel Search On Mobile

Google has quietly launched a new filter by brand feature for Hotel Search on mobile. Previously, users did not have this option, but now they can filter by their preferred hotel chain and its respective brands. This new feature follows closely at the heels of Google's expanded insight tools for Google Flights and Google Hotels, a new landing page for Hotel Search, and a vacation rentals filter.

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Announcement of the Finalists of the 1st Global Gastronomy Tourism Startup Competition

The World Tourism Organization (UNWTO) and Basque Culinary Center (BCC), with the support of PromPeru have announced the finalists of the 1st Global Gastronomy Tourism Startup Competition, which recognize disruptive, inspirational projects having made an invaluable contribution to innovation in gastronomy tourism.

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Corinthia Hotels Takes a Shareholding in Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today announced that Corinthia Hotels (\"Corinthia\") is making a strategic investment in the alliance, following the similar investments made by Minor Hotel Group and Pan Pacific Hotels Group in November 2018.

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Beekeeper to Debut Shift Schedules at HT-NEXT in New Orleans

Next week Beekeeper will unveil a new mobile capability at HT-NEXT in New Orleans that will enable every hotel employee to check the most up-to-date work schedules personalized to them and delivered straight to their pocket via Beekeeper.

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The global stage awaits: SiteMinder urges Brazil's hotels to cater for tourists as arrivals jump to 7 million

SiteMinder, the global hotel industry's leading guest acquisition platform, is urging Brazil's hotels to internationalize their offering amid findings that inbound arrivals to the country have risen five percent to seven million, to support the 228 million domestic trips taken in the last year. The findings are detailed in SiteMinder's latest report, State of the Nation 2019: How big is the opportunity for hotel bookings in Brazil?, launched today at WTM Latin America.

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Hotel Internet Services Survey of Hoteliers and Guests Reveals Latest Hospitality Wi-Fi Trends and Expectations

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has published a survey conducted on more than 670 guests and 200 hoteliers in order to demonstrate how advances in technology and increasing guest expectations have placed a higher strain on hotel Wi-Fi networks than ever before. Following a similar study published in 2015, the full report provides a detailed analysis of how the presence of high-powered smart devices have skyrocketed in the last four years, with guest online activity keeping pace to become ever more diverse and in need of additional network resources.

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ALICE Accelerates Expansion Throughout Europe

ALICE, the hospitality industry's leading operations technology, expands its reach in Europe with the placement and hiring of several hotel technology sales experts in key markets across the continent. ALICE has grown rapidly worldwide, including 250 hotels signed in Europe in the last 12 months alone. This team will accelerate ALICE's already swift expansion throughout Europe and provide market guidance and support for key European regions.

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TPI Hospitality Leverages ProfitSword Integration to Maximize Business Intelligence Transparency and Efficiency Across Organization

ProfitSword, hospitality's premier developer of business intelligence and data integration software, has announced the implementation of its ProfitSage operational and financial reporting solution by TPI Hospitality, a leading developer and operator of hotels, restaurants and conference centers in Minnesota and Florida. With ProfitSage now in place across its portfolio with plans to roll out the solution as new properties are added, TPI Hospitality is ensuring seamless access and sharing of all performance-related data, in order to maximize operational efficiency and business strategy planning efforts.

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Angie Hospitality Introduces New PassPoint Hotspot 2.0 Technology to Streamline and Simplify Guest Wi-Fi Connectivity

Angie Hospitality, developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, has announced the addition of PassPoint Hotspot 2.0 technology to its award-winning virtual assistant solution. This next generation Wi-Fi platform mirrors today's cellular connectivity experience, streamlining the authentication process and allowing guests to securely connect to hotel Wi-Fi with a simple click. With Angie's ability to provide guests with a private, in-room network in addition to an array of voice control and touch screen capabilities, the new Hotspot 2.0 integration further ensures that each guest can effortlessly and securely connect multiple personal devices, including Wi-Fi only tablets and laptops.

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Quore to Showcase its Award-Winning Housekeeping Management and Engineering Solutions at HT-NEXT in New Orleans

Quore, America's fastest-growing provider of workforce communication and engineering/housekeeping management technologies, will showcase its award-winning housekeeping, engineering and guest-relations solutions at HT-NEXT, to be held April 8 to 11 at the Hilton Riverside New Orleans. Produced by HTNG and Hospitality Technology magazine, the 2019 event will focus on \"Authentic Innovation\" to help hoteliers discover new solutions that will make a real difference in customer engagement, satisfaction and loyalty.

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dailypoint Advances As A 2019 HTNG TechOvation Award Semifinalist

Central data management platform, dailypoint has been named a semifinalist in HTNG's (Hospitality Technology Next Generation) 2019 TechOvation Award competition, which recognizes technology innovation in the hospitality industry. After two weeks of public voting and a judging panel of hospitality industry experts, dailypointTM was selected to move to the next round of competition.To be considered for the Techovation award, technology providers submitted a 90-second video to highlight how their product benefitted hoteliers and helped the industry to innovate. dailypoint showcased its patent-pending Data Laundry solution, which automatically reviews data points from all relevant hotel systems (PMS, CRM, newsletters, etc.), merges duplicates, corrects mistakes from human errors and ultimately creates a single profile for each guest. The clean data is then pushed back to the PMS and stored in dailypoint so that all data is up-to-date across sources, giving hotels one single source of truth for all guest data.\"dailypoint's Data Laundry solution is changing the way that hoteliers work with their data. It is transforming an unusable mess of unstructured data into a gold mine of guest insights that allow hotels to understand guests, personalize sales and marketing, improve operations, and generate more revenue,\" said Dr Michael Toedt, founder and CEO of dailypoint. \"We are thrilled that this innovation is being recognized by the industry and look forward to presenting our solution at HT-NEXT.\"The next round of the TechOvation Awards will take place on Wednesday, April 10 from 3:45-5:30pm in New Orleans, where dailypoint will present its solution at HT-NEXT. The judges will rank the presentations, and the audience will have the opportunity to vote to determine the 2019 TechOvation Award winner.About dailypoint - software made by Toedt, Dr. Selk & Coll. GmbHdailypoint is a leading #abovePMS solution. With dailypoint hotels can graft raw data into an asset, meaning a deep knowledge of each single customer. The patented data cleansing processes in dailypoint are the key to combine all important data sources like PMS, e-mail newsletter, hotel website, feedback system, WIFI and many more. dailypoint utilizes AI (artificial intelligence) and most modern machine learning algorithms to learn constantly more about the guests. The solution consists of 16 applications (apps) to provide a one-stop experience. Instead of running multiple un-connected systems, dailypoint users have everything in one solution. dailypoint is an open platform offering a market place with currently close to 100 connected applications and services. An open API policy allows an easy and simple integration.dailypoint is headquartered in Munich, Germany and has representations in: Switzerland, Singapore, Malaysia, Vietnam, China, Taiwan, Hong Kong, Australia, India, UK, USA and Dubai.

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Lodging Interactive Launches PULSE Reputation Management Platform for Hotels & Restaurants

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its PULSE Reputation Management Platform for hotels and restaurants. PULSE enables customers 24/7, real-time access to their guest review data and management responses.

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Secutech Thailand, Thailand Lighting Fair, Thailand Building Fair and Digital Thailand Big Bang: Inaugural Smart City Solutions Week

As one of ASEAN's leading business destinations for smart city solutions, Messe Frankfurt in collaboration with Digital Economy Promotion Agency (DEPA) will host the inaugural Smart City Solutions Week in Thailand from 28 31 October 2019. Messe Frankfurt's brand shows for the smart city industry Secutech Thailand, Thailand Lighting Fair and Thailand Building Fair will showcase innovative smart city solutions, while the focus on digital infrastructure will be at the DEPA-organised Digital Thailand Big Bang show. The four shows will embrace this new theme to serve as a one-stop shop for the latest smart city technology and solutions.

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Hilton Grand Vacations, Japan Airlines Announce An Expanded Partnership

Hilton Grand Vacations Inc. (NYSE:HGV) and Japan Airlines (JAL) today announced a comprehensive plan to develop new programs and services that capitalize on HGV's vacation ownership and JAL's Hawaii flight experience. These premium brands will work together to grow travel between Japan and Hawaii, as well as broaden options for enhanced vacation experiences in Hawaii.

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SiteMinder partners with Desbravador Software to enrich hotel guest experiences across Latin America

SiteMinder, the global hotel industry's leading guest acquisition platform, has partnered with Desbravador Software, the three-time winner of the Revista Hoteis Best Hotel Management Software Award, to automate how hotels distribute their rooms online. The partnership, which comes one day ahead of WTM Latin America in So Paulo, will see Desbravador's award-winning hotel management system connect into SiteMinder's platform to create a more seamless flow of guest information that hoteliers can use to enhance the experiences of their guests.

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US Patent Awarded for Dynamic Variable Pricing in Real Time

US PATENT GRANTED TO AUSTRALIAN INVENTOR OF DYNAMIC VARIABLE PRICING

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Newmark Hotels Joins with Pegasus/Travel Tripper for Comprehensive CRS Solutions

The newly merged Pegasus/Travel Tripper announced that Cape Town-based Newmark Hotels, Residences, Reserves & Lodges has signed on for a comprehensive suite of CRS solutions, including GDS, Booking Engine, Digital Marketing, CMS, Corporate Sales Representation, and Lanyon, the company's proprietary event management software.

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China's Alibaba Is Shaping the Future of the Machine-Driven Hotel

Imagine being in your room within one minute of arriving at your hotel. FlyZoo, a 290-room hotel located close to Alibaba Group's headquarters in Hangzhou, a city 170 kilometers southwest of Shanghai, promises just that. It is powered by Fliggy, Alibaba's online travel platform.

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SPECIAL EDITION: From Coffee Grounds on Toast to House Plants as Main Courses, Kimpton Hotels & Restaurants Reveals the Culinary + Cocktail Trends of Spring 2019

Will the real foodies please stand up? According to Kimpton Hotels & Restaurants' Spring 2019 Culinary + Cocktail Trend Forecast, butter is best in more than just coffee, juicy succulents are the new cauliflower steaks, and the whole plate (and cutlery) movement is taking sustainability to the next level. With regards to the bar scene, expect to see an increase in drinks where size doesn't matter, municipal grass-infused beverages, and cocktails actually made in bathtubs.

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March

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HSMAI Las Vegas Chapter Advisory Board for 2019 Announced

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its Las Vegas Chapter's Advisory Board. The board is composed of a diverse range of travel and hospitality executives from a representative mix of HSMAI members.

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BENCHMARK, a global hospitality company, and Scheid Family Wines Form Partnership to Create New Signature Brand, M zik

BENCHMARK, a global hospitality company, and Scheid Family Wines of Monterey, California, have forged a new partnership to create M zik, a premier collection of fine wines, made exclusively for Benchmark. Beginning in May, the new vintages will be available at all Benchmark properties in the United States, including those in the company's Benchmark Resorts & Hotels and Gemstone Collection. Scheid Family Wines is one of California's largest producers of wine and a leader in the development of Monterey's thriving wine industry.

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Red Roof Supports Cornhole Players and Fans with Launch of Integrated Campaign

Red Roof, the leader in economy lodging, has launched a multipronged, integrated campaign to show its support of the players and fans of Cornhole and capture share of this audience. Composed of a series of ad buys, sponsorships, promotions and PR, went live in March.

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Ibis Announces The Ibis Music Program

Ibis' new music program, ibis Music, is the latest step in the brand's transformation, offering local residents and travellers a totally new experience in hospitality, creating vibrant social hubs for increased social interaction with the local community. The program is a 360 activation in music beginning with a contest that consists of 44 intimate mini concerts staged in ibis hotels across 17 countries, promoting ibis' passion for music.With a new brand positioning, conversion to mobile check-in, a new design direction and a new focus on food and beverage sales, the ibis Music program is set to provide a more modern and emotional proposition to appeal directly to music lovers. The ibis Music Contest launches March 29th 2019, however, all ibis hotels worldwide are encouraged to take part by staging their own in hotels music gigs beyond the official music contest activity. Artists, program and playlists available on www.ibis-music.com.

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How France's Hotels Are Rethinking Style And Space

Design has long been important to the hotel industry as a way to attract new guests and turn them into repeat visitors.

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Why Millennials Have Higher Expectations for Customer Experience Than Older Generations

When it comes to customer expectations, it is no surprise that with all the latest tech-leaning us towards instant gratification that millennials have higher expectations for customer experience. This is mostly due to instant gratification with mobile and email notifications from brands.

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World Of Hyatt Includes More Rewarding Stay Experiences With The Introduction Of Thompson Hotels

Today, Hyatt Hotels Corporation (NYSE:H) announced the introduction of Thompson Hotels as the first former Two Roads Hospitality LLC (\"Two Roads\") brand to join the World of Hyatt loyalty program on March 28, 2019. This program expansion allows World of Hyatt members more unique stay options to choose from and the ability to earn and redeem points and enjoy in-hotel benefits with the eight participating Thompson Hotels located throughout the U.S., Canada and Mexico. These properties include Gild Hall and The Beekman in New York City; The Cape in Cabo San Lucas, Mexico; Thompson Chicago; Thompson Nashville; Thompson Seattle; Thompson Toronto; and the new Thompson Zihuatanejo on Mexico's Pacific Coast. This program addition quickly follows Hyatt's November 2018 acquisition of Two Roads, a hotel management company with a unique collection of compelling brands, outstanding properties and a significant global development pipeline.

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INTELITY and SkyTouch Team Up to Mobilize Staff and Property Management

INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today that they have teamed up with SkyTouch, the most widely used cloud-based hotel property management system (PMS). The integration will allow properties to use the INTELITY and SkyTouch technologies in tandem through the SkyTouch /CONNECT integration platform.

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Ctrip: On The Rail Track To Shrink The World

With environmental pressure mounting, rail is increasingly becoming a priority for governments, and Ctrip is steaming ahead. Rail is big! And it is getting much bigger every year - while its scale cannot match that of air travel, the latest figures from the European Union do show an annual rise of three percent. Under environmental pressure, across the continent governments are putting billions into their rail networks, from Spain, where 3 billion has been earmarked for new trains, to Germany which is investing 10 billion and Norway where 2.8 billion is being spent.

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Opportunity for Hotels is Big: SiteMinder Report Finds Travel to Germany is Outpacing EU's Top Destinations

Hotels in Germany are poised to benefit from tourism numbers that are outpacing the growth of travel within the EU's most visited country destinations, a new report has found today. State of the Nation 2019: How Big is the Opportunity for Hotel Bookings in Germany? by SiteMinder, the global hotel industry's leading guest acquisition platform, reveals that Germany's inbound arrivals have almost doubled (96%) in the last 10 years to surpass the growth rates seen across the EU.

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Meli Hotels International Enhances The Role Of Voice Of Consumer In Its Social Media Strategy Together With Flowics

Meli Hotels International, one of the most influential Spanish hotel companies in social media, has announced the launch of a new marketing strategy based on User-Generated Content (UGC) to provide more authentic messages in its digital contacts with consumers. The company is a world leader in resort hotels and has chosen Flowics as its technology partner for the worldwide, multi-brand implementation of the project.

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Ascott Unveils Citadines Connect Business Hotels To Expand Short-Stay Offerings

CapitaLand's wholly owned lodging business unit, The Ascott Limited (Ascott), has launched Citadines Connect, a line of business hotels with selected services, to widen its short-stay offerings as it continues to grow its portfolio. A sub-brand of Ascott's well-established Citadines serviced residence brand, Citadines Connect business hotels cater to frequent travellers who are constantly connected, offering a chic living experience in vibrant city destinations.

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Cloud5 Communications Upgrades Internet to GPNS Standards at the Key West Marriott Beachside Hotel

Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the Key West Marriott Beachside Hotel. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet.

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Google Adds Vacation Rentals to Evolving Hotel Site

Finding a place to stay should be simple. We've taken many steps over the years to help travelers find the best options and connect with travel providers worldwide.

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San Diego's Sycuan Casino Resort includes INTELITY Platform in $260 Million Expansion

INTELITY, the provider of the travel industry's broadest enterprise guest engagement and staff management platform, announced today its complete hospitality platform is now incorporated into the $260 million expansion of San Diego's Sycuan Casino Resort, which opens March 27, 2019.

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KIDZ BOP And AIC Hotel Group Expand Partnership To Mexico

AIC Hotel Group, the experiential brand offering unmatched vacation experiences, and KIDZ BOP, the No. 1 music brand for kids, announced today the expansion of their partnership, debuting the KIDZ BOP Experience at Hard Rock Hotel Riviera Maya in Mexico in summer 2019. Following the successful launch at Hard Rock Hotel & Casino Punta Cana, the new KIDZ BOP Experience at Riviera Maya will allow kids 6-12 years old the chance to live out their pop star dreams with KIDZ BOP themed activities.

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Horwath HTL Industry Report: Turkey

Turkey is one of the leading tourism destinations in the world. It is where antiquity meets contemporary and it boasts stunning scenery as well as having a rich historical legacy. Despite the political and economical crises in the past few years, in 2018 Turkey attracted more than a record number of 46 million tourists with its breath taking coastlines, iconic destinations and mouth watering Turkish cuisine. This report, written by Alp Ancel of Horwath HTL Turkey, discusses how Turkey looks set to regain its position on the world tourism stage.

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Alohilani Resort Waikiki Beach Enhances Guest Wi-Fi Through Partnership with Hotel Internet Services

Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful enhancement of Wi-Fi services at Alohilani Resort Waikiki Beach, a modern wonder presiding over the most famous shoreline in the world in Honolulu, Hawaii. Recently completing a large-scale redevelopment, the hotel's Wi-Fi infrastructure was also updated using state-of-the-art Ruckus wireless equipment in order to provide guests with the speed, reliability and security that they have come to expect from hotel and travel experiences today.

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Grand Sierra Resort and Casino Installs dormakaba BLE Enabled RFID Electronic Locks at 2,000-Room Destination

MONTREAL, QC, CANADA - dormakaba, the provider of secure Saflok and Ilco electronic door locks, announced Grand Sierra Resort and Casino successfully upgraded its magstripe guestroom door locks to dormakaba's secure MT BLE-enabled RFID locks. A team of dormakaba-certified installers converted over 2,000 magstripe guestroom door locks to RFID in less than a month.

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Hermitage Hotel Becomes the First Hotel in Nashville to Offer Wine by the Glass With Plum

Plum, the first wine by the glass technology revolutionizing the hospitality industry, is proud to welcome the historic Hermitage Hotel to its rapidly growing list of new clients. By introducing Plum, the award-winning property will be the first location in Nashville to offer guests the perfect pour in the comfort of their hotel suite, while dining at the Capitol Grille or relaxing at the world-famous Oak Bar.

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The Sky's the Limit for Stargazers at Hilton's Portfolio of Luxury Global Destinations

A magical night sky filled with millions of stars is a simple pleasure that many of us are sadly unable to enjoy. For city and town dwellers, the constant light from buildings and street lamps helps to illuminate our roads and homes but also masks the natural beauty of the sky above us.

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Hilton Releases Third Installment of New Video Series 'Room 702' on 50th Anniversary of Bed-In for Peace

Fifty years ago today, on March 25, 1969, John Lennon and Yoko Ono held their iconic Bed-In for Peace in Room 702 at the Hilton Amsterdam. The couple turned their honeymoon into a weeklong promotion of peace and invited media to learn more about their peaceful protest.

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Australia: Expedia takes first step to end rate parity clauses

The company has bowed to industry pressure and taken action independently of any government or authority edict to waive its contracted narrow-rate parity.

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Horwath HTL Industry Report: Baku, Azerbaijan

Gergely Blint, of Horwath HTL Hungary has written the latest market report on Baku, the capital city of Azerbaijan. Baku has more than its nine climate zones' and oil industry to boast about at the moment. Hotel development is booming as the market begins to appreciate the economic upside offered by tourism. Diversification of hotel products to attract more leisure travellers to the country, extends the booking period and minimises the reliance on corporate travel.

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HSMAI Foundation Launches New Initiative to Build Hospitality Industry Talent Pipeline in Sales, Marketing and Revenue Management

The Hospitality Sales and Marketing Association International (HSMAI) Foundation today announced a new mission to tackle head-on a compelling, timely issue the hospitality industry is facing: talent and leadership development in sales, marketing, and revenue management. The foundation's reenergized efforts include an initiative with the U.S. Chamber of Commerce Foundation Hiring our Heroes, a new partnership to help better qualify interest with Aethos' respected skill assessment psychometrics, and a joint effort with International CHRIE to help better attract and educate hospitality talent. In addition, a new fundraising campaign has been launched to help support the talent needed to continue driving the industry's top-line revenue goals - spearheaded by the Foundation's new chairman, Agnelo Fernandes, chief strategy officer, and executive vice president for California's Terranea Resort; Honorary Campaign Chair Mike Leven, CEO, Georgia Aquarium; and Campaign Committee Chair Michelle Woodley, president, Preferred Hotels. The Foundation will collaborate industry-wide throughout 2019 to implement initiatives that attract, develop and engage talent in sales, marketing, and revenue management.

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PolyU Study Revealed Mainland Chinese Visitors' Motivations for Shopping

Mainland Chinese tourists visiting Hong Kong tend to visit different shopping outlets to buy luxury goods according to their different motivations, conclude Dr Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers. In a recently published study the researchers revealed that mainland tourists who shop for luxury goods are motivated by \"materialism, a desire for social status or to conform with others\", and these differences in their nature influence not only what they buy, but where they buy.

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Single-use Plastic Ban, Food Waste And Local Produce Top Priorities In Centara's 2019 Sustainability Plan

Centara Hotels & Resorts, Thailand's leading hotel operator, is focusing on three key sustainability initiatives as part of the company's recently announced 2019 Sustainability Plan: eliminating single-use plastic products; reducing its food waste footprint; and expanding its support of local farming and produce-growing communities.

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Dial 0 For Lip Service: Le Meridien Hotels & Resorts Taps Bespoke Beauty Brand La Bouche Rouge To Celebrate The Romance Of Travel With A Fresh-Take On The Signature French Red Lip

Born in 1960s Paris, Le Meridien Hotels & Resorts continues to celebrate an era of glamorous travel - today announcing a collaboration with sustainable French beauty brand La Bouche Rouge to bring a fresh face and an unrivalled rouge to its global guests. Beginning today, a limited-edition lipstick exclusively created for Le Meridien will be available on a custom 'lip service' menu as part of a suite package at participating hotels in the United States, Canada, Europe and New Caledonia. Available through September 2019, the ultra-chic French red lipstick is part of (avec amour) by Le Meridien, a global programme celebrating the romance of travel - brought to life in a film series developed and produced by Atelier Dore.

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Hilton Marks 50th Anniversary of John Lennon and Yoko Ono's Bed-In for Peace with Groundbreaking New Video Series Room 702'

In its nearly 100-year history, Hilton hotels have served guests and communities across the world and acted as the setting for some of the most iconic cultural moments of the past century. One such moment, John Lennon and Yoko Ono's Bed-In for Peace, took place in Room 702 of the Hilton Amsterdam beginning March 25, 1969 - exactly 50 years ago next week.

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New Data from OTA Insight Highlights the Root Cause of Rate Parity Issues

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced key findings from its data-driven infographic, \"The Real Rate Parity Problem No One is Talking About,\" along with the release of its Annual Hotel Parity Review. Findings from the first-of-its-kind infographic outline key root issues surrounding rate parity for hotels, such as wholesalers that break the chain of contracts between hotels and Online Travel Agents (OTAs) by selling discounted rooms to non-contracted OTAs, effectively allowing them to undercut hotel room prices significantly. Additionally, the Annual Hotel Parity Review provides a benchmark for hoteliers to understand parity performance in different markets across Europe and North America.

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SiteMinder study reveals great hotel service, personalised offers win guests from Italy every time

A new study by SiteMinder, the global hotel industry's leading guest acquisition platform, today reveals that great service and personalised offers are the two deciding factors for Italian travellers when choosing their accommodation. The study, Le aspettative dei viaggiatori italiani alla base dell'evoluzione del settore alberghiero, was this week launched at Buy Tourism Online (BTO) in Florence to explore the preferences of guests for the country's hotels.

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Microtel by Wyndham Elevates Brand with New Prototype Optimizing Operational Efficiencies

Microtel by Wyndham, the award-winning economy hotel brand under Wyndham Hotels & Resorts (NYSE: WH), today unveiled its newest prototype, a reimagined interior and exterior concept designed to further elevate the brand, reduce building costs, optimize efficiencies and drive greater returns for developers. The prototype is the first step of Wyndham's overarching new construction growth strategy focused on delivering long-term value and quality for owners.

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Go Moment Webinar Details New Guest Messaging Casino Compliance Requirements

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, with its breakthrough smartconcierge Ivy, today announced that it will be hosting a free webinar on March 27th at 11:00 am PDT for the casino resort industry on new regulatory restrictions and compliance requirements involving SMS guest messaging.

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Accor Welcomes 21c Museum Hotels into MGallery Hotel Collection

Accor today announced that the Group has officially welcomed 21c Museum Hotels into the MGallery Hotel Collection, a global network of more than 100 storied boutique hotels located in 26 countries. The announcement marks the arrival of the MGallery brand into North America.

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Reducing Data Waste in Hotels

Hotels are wasting valuable data without even knowing it and they need to start \"going green\" in regards to saving their business environments. By wasting data, hotels are losing major opportunities and revenue generating potentials. Three ways hotels can prevent data waste.

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Four Seasons Hotels and Resorts establishes fund at the School of Hotel Administration in honor of former CEO J. Allen Smith

Four Seasons Hotels and Resorts has established an empowerment fund at the School of Hotel Administration in honor of their former chief executive officer, J. Allen Smith '80, MPS '86. The J. Allen and Katherine Smith / Four Seasons Hotels and Resorts Empowerment Fund will provide a holistic program supporting underrepresented minority and first generation students to help ensure their current and future success. This includes mentoring, professional development, and career guidance.

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Rosewood Hotels & Resorts Selects InfoGenesis POS for its Five-Star Tuscan ResortCastiglion del Bosco

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Rosewood Castiglion del Bosco resort in Montalcino, Italy has selected the company's InfoGenesis POS as their point-of-sale solution. Agilysys' InfoGenesis POS will provide the five-star Tuscan resort with faster quality service and streamline the food and beverage process for an enhanced guest experience.

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Coast Canmore Hotel & Conference Centre Upgrades With OpenKey Adds Latest Guest Technology To Improve Guest Experience

Nestled in the heart of the spectacular Canadian Rockies, guests of the Coast Canmore Hotel & Conference Centre can now enjoy the latest in guestroom access through a partnership between Coast Hotels and OpenKey. OpenKey is the industry standard for universal mobile key in hotels.

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Maestro PMS' Sophisticated Functionality, Commitment to Industry Service Demands Attract More Than 50 New Independent Hospitality Groups in 2018

Maestro PMS, the preferred hotel software solution for independent hotels, luxury resorts, conference centers, and multi-property groups announced that more than 50 independent full-service hotels and resorts joined the Maestro user family in 2018. The Maestro Property Management System, with its suite of 20+ modules on a single database, delivers flexible and scalable deployment options with identical full-featured web browser or windows solutions available in the cloud or on premise.

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Cloud5 Communications Installs HSIA Network for Marriott Fairfield Inn & Suites Rancho Cordova

Cloud5 Communications, the leading communications technology and services provider for the hospitality industry, has recently completed the installation of high speed internet access (HSIA) at the Fairfield Inn & Suites by Marriott in Rancho Cordova. The advanced HSIA network ensures that the property continues to provide the highest level of connectivity for guest satisfaction and meets Marriott's latest Global Property Network Standards (GPNS) for Internet.

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Restored Icons, Majestic Castles And Blissful Beach Retreats: Autograph Collection Hotels Announces 12 European Additions For 2019

Autograph Collection Hotels, Marriott International's diverse and dynamic portfolio of more than 160 independent hotels around the world, today announced plans to welcome 12 one-of-a-kind hotels to its European portfolio in 2019, each hand-selected for its distinct perspective on design and hospitality.

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Radisson Rewards Members Can Now Redeem Points With Over 35 Airlines

Radisson Rewards, the global rewards program of Radisson Hotel Group, has expanded its portfolio of airline partners to allow members to take off with Radisson Rewards and redeem their points with over 35 airlines, as of March 1, 2019.

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We Love ALICE Because It's a One-Stop Shop

The newly-opened EXchange Hotel Vancouver has chosen ALICE to optimize hotel operations and enhance the guest experience in Vancouver's first LEED Platinum Heritage Conversion. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.Housed in the original Vancouver Stock Exchange, EXchange Hotel prides itself on being both green and technology-focused. Meeting challenging standards for sustainability and energy conservation, EXchange is also innovating with guest and staff-facing technology - using tablets to communicate with guests in each of its 202 rooms, and investing in ALICE's operations platform that empowers hotel staff to deliver on the hotel's promise of the best of past and present.Prior to opening in August 2018, the hotel had been looking for ways to ensure seamless communication between staff. Hotel management had considered implementing HotSOS, but selected ALICE for its \"one-stop-shop\" of operations and engagement tools.

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With Flip.to, Adventures on the Gorge primed for season ahead after inspiring new audience of more than 160K in 6 months

Adventures on the Gorgepremier West Virginia adventure destination on the rim of the New River Gorgehas tapped the Flip.to advocacy marketing platform to drive growth by opening up an entirely new channel of travelers for their vacation resort.

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The Wagner at the Battery Boosts Online Guest Review Scores and Streamlines Panic Button Implementation with Wi-Fi by Hotel Internet Services

Hotel Internet Services (HIS), a full-service provider of internet services and solutions, has announced the successful implementation of advanced Wi-Fi services at The Wagner at the Battery, one of Manhattan's most luxurious and widely recognized hotels. Recognizing a need to upgrade its network infrastructure in order to cater to the latest device and service needs, hotel leadership selected HIS due to its expertise in customizing Wi-Fi solutions that can maximize guest satisfaction and enhance operational efficiency.

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HSMAI: Cornell University - Coming to Europe!

We are proud to present you the

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dormakaba Simplifies Upgrade Process for Magstripe Users Moving to RFID/Mobile Access Electronic Locks

MONTREAL, QC, CANADA - dormakaba, provider of the Saflok and Ilco brands of electronic locks, announced a simplified migration path for its magstripe users to upgrade to its Saflok and Ilco mobile-enabled RFID electronic door locks and Ambiance Management Software. dormakaba is a total solution provider for the hospitality industry and one of the top three companies in the global market for access and security solutions.

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New Castle Hotels & Resorts Installs Aptech's PVNG Enterprise Accounting System for 21 Properties

PITTSBURGH - Aptech Computer Systems announced New Castle Hotels & Resorts upgraded its back office system to PVNG Enterprise Financial Accounting to centralize processes for 21 properties. New Castle Hotels & Resorts (NCH) is a prominent operator of Marriott, Hilton, Choice and independent properties. Aptech Computer Systems is the leading provider of business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems in the hospitality industry. Click here for more on Aptech's products and services.

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Call for OTAs to stop brandjacking' on Google

The UK Bed & Breakfast Association wants a ban on 'brandjacking' of hotel and B&B names on Google by online travel agencies (OTAs).

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Tourists will want to be able to drink' in Saudi Arabia says AccorHotels CEO

Speaking to Arabian Business, Sebastien Bazin said the kingdom will need to make certain exceptions for tourists in order to attract visitors to the country.

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Save time, increase security: ReviewPro first company to provide direct response to guest reviews on Google and Booking.com

Hoteliers can now respond directly to guest reviews on Google and Booking.com without having to leave the ReviewPro platform, sign-in to another review site, or spend time searching for specific reviews to write a response. This new functionality allows hoteliers to instantly respond to guest reviews.

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How A Luxury Brand Spends 10 Minutes A Day To Create Five-Star Service

Award-winning service doesn't just happen. It starts with great stories shared each and every day. The Ritz-Carlton Hotel Company, the only hotel brand to win the Malcolm Baldridge national quality award (twice), is a brand built on storytelling.

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Mexico's Mystifying Tourism Move Leaves Competitors Ready to Pounce

The question has bounced through the travel industry for months now: What is Mexico doing?

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HVS Asia Pacific Hospitality Newsletter - Week Ending 15 March 2019

Japan Airlines' New Low-Cost Carrier, ZIPAIR Tokyo, to Launch Flights in 2020. Accor and SBE to Debut Hyde Brand in Gold Coast, Australia. Rejuvenation of The Spit Gold Coast in Queensland, Australia. Six Senses Opens in Cambodia. HKCTS International Investment Signs Detian Waterfall Project in Guangxi, China.

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New Hotel Trend Survey Reveals Major Advancements Across The IndustryThe American Hotel & Lodging Association (AHLA) today released the results of a comprehensive Lodging Survey, a detailed assessment of advancements in amenities, guest services, sustainability and technology, in addition to other industry trends. This recent survey underscores how hotels advance, accommodate and innovate the guest experience. Consumers can expect seamless transitions between their everyday lives and their lives on the road thanks to increased mobile compatibility, flexible dining options and welcoming accommodations.

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HSMAI Celebrates Amy Champagne and Laura Dinu as Hotel Sales Professionals of the Year

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce the HSMAI Hotel Sales Professional of the Year Award recipients. Amy Champagne, Director of Sales & Catering, Antlers Hotel, will be recognized as the Hotel Sales Professional of the Year in the On-property category. Laura Dinu, Director, Groups & Meetings, Global Sales Americas, IHG, has been selected as the Above-property Hotel Sales Professional of the Year Award recipient. Champagne and Dinu will be honored with the awards at HSMAI's Mike Leven Leadership Conference, March 18-19, at The Broadmoor in Colorado Springs, CO.

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New IHG Hotels & Resorts Study Reveals 80% Of Travellers Struggle To Sleep When Staying Away From Home

A global study commissioned by IHG Hotels & Resorts, one of the world's leading hotel companies, has revealed that a lack of sleep is a primary concern for travellers, with four in five (80%) stating they have trouble sleeping when travelling away from home.

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IHG Pilots New Lighting Technology To Help Guests Sleep Better

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, has partnered with Healthe by Lighting Science, a global leader in innovative LED lighting solutions, to pilot the use of state-of-the-art circadian lighting to help guests sleep better while travelling.

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What Just Happened in Social Media and what it Means for Hotels - March 15, 2019

The hospitality industry never sleeps and social media doesn't, either. This week's edition of our biweekly newsletter discusses new changes to Facebook groups, expanded Promoted Pin access, clarification of YouTube policies, and some news about what Instagram is working on next.

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HSMAI Region Europe breakfast meeting in Amsterdam

Sustainability and CSR (Corporate Social Responsibility) are two terms frequently appearing in principal speeches. Today most customers expect action rather than words. If you don't live up to expectations your company may find itself in peril. Thanks to new technology your reputation spreads at the speed of light. HSMAI Region Europe is happy to invite you to a breakfast meeting on these subjects.

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Hampton by Hilton Continues to Dominate the Upper-Midscale Category, Boasting Largest Pipeline in Brand History and Growing Global Footprint

Hampton by Hilton, the largest brand in the Hilton (NYSE: HLT) portfolio, continues to lead the way in the upper-midscale segment, closing out the fourth quarter of 2018 with dozens of new openings around the world and the largest pipeline in brand history. Hampton was also recently recognized at the top of the \"Hotels & Motels\" category on the coveted Entrepreneurmagazine Franchise 500 list for the 10th year in a row.

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Racing Fans Finish First as Marriott International Extends Marketing Partnership With Mercedes-AMG Petronas Motorsport

For the upcoming F1 season, beginning March 17, Marriott International is revving up and expanding its marketing partnership with Mercedes-AMG Petronas Motorsport. The big winners will be the members of Marriott's newly renamed travel program Marriott Bonvoy, which replaced Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG).

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Runtriz Pay Brings Caesars' Guests Fast, Secure and Simple Payment So They Can Stay in the Game

Continuing to distance themselves from the competition, Caesars Entertainment (NASDAQ: CZR) properties in Las Vegas have expanded their partnership with Runtriz to launch Runtriz Pay, an innovative new payment service for guests. The use of credit card payment via Runtriz Pay is designed to optimize F&B revenue, efficiency, and guest experience.

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Highly Anticipated Twa Hotel At JFK Airport Selects Sabre To Power Its Distribution Strategy In Multi-year Agreement

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced a multi-year agreement with the TWA Hotel, the only on-airport hotel at JFK Airport, opening on May 15, 2019. The brand new, first-class hotel in the restored landmark 1962 former TWA terminal designed by Eero Saarinen will pay homage to the golden age of travel with midcentury modern-inspired guestrooms, eight restaurants, six bars, high-end retail outlets, 50,000 square feet of event space, a 10,000-square-foot fitness center, a rooftop pool and an observation deck.

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Ctrip signs China-focused Distribution Agreement with Millennium Hotels and Resorts

Ctrip.com International, Ltd. (Nasdaq: CTRP), one of China's largest integrated travel services companies (\"Ctrip\"), today signed an agreement with upscale global hoteliers Millennium Hotels and Resorts (MHR) to develop a global distribution strategy promoting MHR properties to Ctrip's 300 million strong customer base.

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What will Google Hotels mean for online booking sites?

Nearly a decade ago, Google bought travel software company ITA. ITA was the company behind the reservations systems for many major airlines and travel sites such as Kayak, Orbitz, Hotwire and many others. At the time of the acquisition, Google said it wanted to create new kinds of online travel experiences that \"solve end user problems\" and \"look different\" from existing tools, according to then Google CEO Eric Schmidt.

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7 Cedars Casino Selects Visual One Property Management System for Its Highly-Anticipated Resort

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that 7 Cedars Casino in Sequim, Wash., is implementing Visual One PMS at its new resort set to open in summer of 2020. Agilysys' Visual One PMS will work in conjunction with other already implemented Agilysys solutions to enable a more comprehensive guest view to help deliver unmatched high touch guest service across the new four-diamond resort.

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EHL Group revamps its Junior Academy for a unique family experience

EHL Group has drawn from its past experience to rethink the journey it offers high school students to discover the hospitality industry. With courses and activities animated by some of the world's top professionals, the new EHL Junior Academy offers an unprecedented behind-the-scenes look into the worlds of 5-star hotels, fine dining and business management.

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Here's Why Your Travel Agent Might Be Inviting You To A Party

Chances are when you hear from your travel agent, it might be to see if they can help you with a getaway for your upcoming birthday or to check in after you returned from that vacation trip to Italy they helped you plan to perfection. But that's changing.

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IDS Next Dominates Emerging Hotel Markets and Closes Another Record-Breaking Month

IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released their list of new clients in the coveted emerging markets of Asia, Africa, and the Middle East, signing a total of 36 new deals in February 2019.

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Hard Rock International Partners With Sobel Westex to Launch Rock at Home Bedding and Bath Products

Hard Rock International today announced a partnership with Sobel Westex, the textile leader in hotels, resorts, spas, cruise lines and retail worldwide, that will strike a chord with music and designer groupies alike! The new Rock at Home collaboration gives music fans around the globe the opportunity to fine-tune their living spaces with stylish home goods inspired by music, including bedding, bath textiles, window treatments and beach towels.

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Net Lag Is Real: Over Forty Percent Of Millennials Say Researching A Vacation Is Overwhelming

New research from Hotels.com reveals that North American millennial travelers are experiencing net lag, a.k.a. scroll fatigue from never-ending research when booking a vacation. Whether it's a long trek through the Himalayas or a relaxing stay in a hotel treehouse, the struggle to book the perfect trip is real. Luckily, to help ease some of the stress, Hotels.com has announced the winners of the 2019 Loved by Guests awardshotels rewarded based on their guest reviews.

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Do Not Disturb: Westin Hotels & Resorts Champions #JOMO

Ahead of World Sleep Day, Westin Hotels & Resorts today recognized the power of #JOMO and announced its continued commitment to make it easy for travelers to reclaim time for their well-being routine while on the road. In lockstep with a growing global demand for well-being and an increased awareness of the value of self-care, Westin will reward guests who find the 'Joy of Missing Out' and take time back for extra sleep, exercise or a break from technology.

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ALICE helps the Luxury Chable Resort take Communication and Staff Operations to the Next Level

ALICE provides Chable Resort & Spa with an operations system to record and track internal guest requests for effective and efficient communication.

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New Proprietary Match Score Offers Unbiased, Side-by-Side Property Selection

Oakwood, wholly owned by Mapletree Investments (\"Mapletree\"), announced today it is launching the next generation of its industry-leading epic accommodations management solution, with several significant updates and enhancements. Epic sources housing options from a database of more than 3,100 providers offering 21,000 housing options. The epic platform serves up furnished and serviced apartments in an unbiased way, based solely on guests' needs and how those align with properties' characteristics, including location and price, regardless of who owns or operates them.

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Quore is Fast Becoming One of Hospitality's Most Powerful Technology Tools

When technology companies enter the hospitality industry, they often face considerable challenges, especially when the vendor is introducing a product to the market that already has established competitors. This David vs. Goliath scenario can be intimidating and dissuade even the most brilliant technology minds.

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Marriott International To Provide Live Webcast Of Security Analyst Meeting To Be Held On March 18, 2019

Marriott International, Inc. (NASDAQ: MAR) announced today it will provide a live webcast of its upcoming Security Analyst Meeting. The webcast will be available on Monday, March 18, 2019 from approximately 9:30 am to 3:00 pm Eastern Time (EDT).

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Amazon: threat or prime' opportunity for hotels?

Amazon has not forayed into the travel industry, yet, but if it does it will be a \"monster with a lot of data\", says Maite Aguilar NH Hotels VP of Distribution, NH Hotels, who was interviewed for EyeforTravel's latest white paper - Dirty Distribution Tactics and how Hotels are Fighting Back.

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Award-Winning Alfond Inn Enhances Luxury Experience with In Room Wine by the Glass Powered by Plum

Plum, the hospitality industry's revolutionary technology that aims to revolutionize in-room dining programs, today announced that guests staying at the Alfond Inn in Winter Park, Florida, can now enjoy the convenience of in-room wine on demand in the property's upscale suites.

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Marriott making big push for Bonvoy as umbrella brand

Though much ink has already been spilled analyzing Marriott's newly rebranded Bonvoy loyalty program, it's clear that the platform, which has more than 125 million members, won't be fading from public consciousness anytime soon.

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Google Quietly Releases Its Hotel Booking Destination With Potentially Huge Implications

In a span of just a few months, Google's threat in booking travel is looming even larger. Indeed, Skift said last October Google's new hotel search is presenting a greater threat to booking rivals. Now the tech giant has added a full-fledged destination site for hotels, without any major fanfare, and has potential implications for booking sites, as well as Airbnb, on the lines of what it has done with its already very-popular Google Flights.

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Millennium Hotels & Resorts Announces New My Millennium Guest Rewards Programme

Hospitality group Millennium Hotels & Resorts, today announced the launch of its new My Millennium Guest Reward Programme. Within the new programme, Millennium Hotels & Resorts have prioritised simplicity, inclusivity, value, immediacy and access for guests, by implementing a single tier membership and offering new member privileges that enable guests to redeem over a hundred rewards, from room upgrades and hotel nights, to shopping experiences with leading likeminded brands worldwide, such as Spotify, Uber, Apple, but also retailers such as M&S, Macy's, to name but a few.

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How to Get Your Resort & Travel Brochure PDFs To Google's Position Zero By Lodging Interactive

Plenty of hotels, resorts, and other businesses in the hospitality industry have brochures and guides for guests conveniently packaged into one hyper-valuable PDF. They list everything from resort amenities and pricing to events happening at the hotel to what to do in the area, and so much more.

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Sheraton Unveils New Logo Marking Transformation Milestone

Sheraton Hotels & Resorts, Marriott International's most global brand continues its transformation journey with a nod to its timeless pioneering legacy, as it unveils a new logo that pays homage to its past and depicts its vision for the future. The new design reflects the brand's holistic vision for the future, making Sheraton the central gathering place of communities around the world, welcoming guests and locals into a public space that embodies the modern town square vibe.

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ITB Berlin 2019: Robust and resilient the global growth engine that is the travel industry continues at full pace

Uninterrupted growth at a high level: despite a slowdown in the world economy demand within the world's travel industry remains extremely stable. As ITB Berlin comes to a close this Sunday the economic outlook for the global industry in 2019 is positive once again. The results of the five-day exhibition on the Berlin fairgrounds: trade visitor numbers rose to 113,500, a three per cent increase compared with last year, underlining the fact that even in times of widespread uncertainty due to geopolitical and economic events such as Brexit and trade conflicts, ITB Berlin has retained its position as the World's Leading Travel Trade Show.

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Will buying HotelTonight help Airbnb's messy booking experience?

The rumors are true. HotelTonight, the millennial-focused booking app that's known for last-minute travel deals, is being acquired by Airbnb.

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Airbnb Is Paying $400 Million-Plus for HotelTonight, Half in Pre-IPO Stock

So how much is Airbnb shelling out to acquire HotelTonight? The deal price was a little more than $400 million, with about half in cash and half in stock, Skift has learned.

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Is Google the only one opening doors to the independent hotel room?

Hotels are rethinking their relationships with online travel agents and wholesalers, and putting Google at the centre of their distribution strategy, according to EyeforTravel's latest free whitepaper - 'Dirty Distribution Tactics and how Hotels are Fighting Back'.

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Mandarin Oriental Hotel Group Welcomes Chen Man As A Fan

Chen Man, visual artist, photographer and designer, is the newest celebrity fan to join Mandarin Oriental's 20 year global advertising campaign \"He's a Fan/She's a Fan\".

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International Travel Outperforming Economic Growth

Berlin - In 2018, the number of outbound trips increased by 5.5 percent, resulting in 1.4 billion international trips. Hence, once again tourism is a key growth driver of the global economy, which \"only\" grew by 3.7 percent in comparison. Growth is coming from all regions worldwide, also from the mature markets Europe and North America, but the strongest gains came from Asian and Latin American markets. For 2019, considering a slowing world economy, also a slightly lower growth rate is expected for international travel. Overtourism could become another growing problem for the tourism industry, with more and more international travelers feeling the effect of overcrowded destinations.

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SevenRooms Introduces 7X, the First-of-its-Kind Marketing Automation and Guest Engagement Software for Restaurants

Today, SevenRooms, the all-in-one reservation, seating and guest management platform, announces the launch of 7X, the industry's first-of-its-kind marketing automation and guest engagement software. Designed to turn first time guests into regulars, 7X combines four elements into one powerful product, helping restaurant operators to leverage automation and data to nurture guest relationships at scale through highly personalized interactions across the customer lifecycle.

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protel announces industry-leading integration with Serenata CRM

Serenata CRM, the specialist for customer relationship management (CRM) and digital marketing, and protel hotelsoftware GmbH, which offers cloud-based advanced property management systems (PMS), today announced the industry's most advanced 2-way integration between protel On-Premise and protel Air. Established in 2018, the technology partnership between Serenata CRM and protel has resulted in a robust, fully integrated, and standardized solution for the hospitality industry.

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Who's Really Winning the Direct Booking Wars Between Hotels and Online Travel Agencies?

So, who is winning the so-called direct booking wars? Is it the hotels? Is it the online travel agencies? Is it Google? Is it the consumer?

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Made In Germany: Deutsche Hospitality Presents Complete Relaunch Of Its Luxury Brand Steigenberger Hotels & Resorts

New presence of Germany's best-known hotel brand: Deutsche Hospitality is giving its luxury brand Steigenberger Hotels & Resorts a complete relaunch. Trend-setting in design, contemporary in digitalization and dynamic in addressing target groups. \"At Steigenberger we can look back on a unique success story of almost ninety years,\" said Thomas Willms, CEO Steigenberger Hotels AG and Deutsche Hospitality, at the press conference on the occasion of the ITB Berlin 2019. \"Now is the time to further develop Steigenberger Hotels & Resorts with innovation, new content and a trend-setting design, while reloading our famous values - Passion, Perfection, Tradition, Visionary and Caring - and making them even more popular on an international level.\"

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Zaplox and protel Unlock the Power of Mobile Guest Journey

More than 14,000 hotel customers with about 1.4 million hotel rooms will now have the opportunity to enrich their mobile guest experience, thanks to the partnership between two hospitality technology leaders - Zaplox and protel hotelsoftware. The two companies sophisticated integration between their innovative platforms will enable protel to offer Zaplox's mobile guest journey as an integrated solution to its hotel customers and their guests from within protel's hotel management systems and mobile app.

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How Luxury Hospitality Brand AKA Standardizes Operations Across 10 of Their Properties

Luxury hospitality brand AKA has partnered with ALICE to standardize operations across ten of its properties. ALICE is the hospitality industry's leading operations technology, connecting every staff department through one platform for all communication and guest requests. Over two thousand hotels and luxury residences around the world have chosen ALICE to streamline operations and communication with a single platform.

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Magnuson CEO: Independents overcoming brand-driven class struggle

When top 15 global chain Magnuson Hotels was founded in 2003, independent hotels were positioned by major hotel brands as a lower quality class. Industry brands were marketing a buyer beware message against independent hotels of 'careful - you don't know what you'll get.'

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sbe Announces The Launch Of New Luxury Global Lifestyle Hotel Brand The House Of Originals

sbe, a leading international hospitality group that develops, manages and operates award-winning global hospitality brands, announced at the Berlin Hospitality Conference, the launch of its new luxury global brand, The House of Originals in partnership with Accor. The House of Originals is a luxury collection of properties from sbe featuring a bold spirit that challenges and inspires. sbe is thrilled to launch this new hotel brand collection which will include the Sanderson and St. Martins Lane in London, 10 Karakoy in Istanbul, and the Shore Club in Miami Beach. The House of Originals combines the best of what sbe has to offer. This new brand will create a community for its guests, predicated on luxury experiences and centered around sbe's iconic culinary and mixology offerings. Further, the support of sbe's partner, Accor, will be critical in establishing the brand internationally by offering sbe's customers and partners access to an unparalleled global distribution and procurement infrastructure. Sam Nazarian, Founder & CEO of sbe states: \"At sbe we are always looking to create memorable experiences. The House of Originals will include our existing incredible destinations, the Sanderson, St Martins Lane, Shore Club and 10 Karakoy and create a community and network of unique global properties. I am proud to partner on this project very closely with the Accor team and Gaurav BHUSHAN, Accor's Head of Global Development who will provide us invaluable support in helping us create a truly international suite of properties.\" Gaurav Bhushan, Chief Development Officer Accor states: \"The lifestyle market continues to grow rapidly and has one of fastest growth rates in the industry. Accor has had very strong acceleration in the lifestyle sector and now offers the widest portfolio, with 10 brands to be developed internationally from economy to luxury. The House of Originals is the perfect combination of sbe's know-how in entertainment and F&B, and will benefit from Accor's global platform, particularly in terms of distribution, loyalty and network development. With already 5 new hotels in the pipeline and an exciting pipeline underway in key gateway cities such as Dubai, London and Paris, this brand brings a new lifestyle flavor into the Accor portfolio.\" The House of Originals is a collection of luxury hotels that are individually special to the city in which each resides. These inspiring properties are recognized as trailblazers, setting a standard of hospitality and experience that makes every hotel iconic in its own right. For every hotel in this collection, there is an undying spirit and promise of originality. This rebrand marks an inflection point for these hotels, illustrating how they are coming together to create an innovative new brand to bring our customers a refreshed collection of hospitality assets. The House Of Originals collection will undertake rapid but thoughtful growth and already has in its pipeline 5 new domestic and international locations.

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Earn Miles In Your Sleep And Points In The Air: American Airlines And Hyatt Announce Enhanced Loyalty Benefits

American Airlines (NASDAQ: AAL) and Hyatt Hotels Corporation (NYSE: H) today announced plans to provide frequent travelers more ways to earn miles, points and status when they fly with American or stay at Hyatt - making the travel journey more rewarding every step of the way. The enhanced loyalty collaboration is expected to launch later this year.

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Revealed: Agenda & Speakers for EyeforTravel's Digital Strategy Summit

EyeforTravel has officially launched the 22nd edition of its European flagship, the Digital Strategy Summit - Europe's largest forum for management, marketing, ecommerce, operations and innovation teams from across hotels, airlines and OTAs.

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The Future of Mountain Tourism: Sustainability and Innovation

The 4th edition of the UNWTO Euro-Asian Mountain Tourism Conference (2-5 March 2019, Berchtesgaden, Germany) highlighted the need for collective efforts in overcoming current challenges that mountain destinations are facing to adapt to new consumer trends and market changes, to address seasonality by diversifying tourism products in an innovative manner while protecting natural and cultural resources.

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For-Sight Guest CRM partners with Criton to offer bespoke apps and integration

For-Sight Guest CRM has partnered with Criton, the UK's first intuitive app builder for the hospitality industry, to offer both integration and bespoke apps to the sector as a reseller.

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protel and Ariane Systems bring partnership to next level and complete integration to protel.I/O

Paris, France/Dortmund, Germany - protel and Ariane Systems are pleased to announce the successful integration of the Ariane Allegro self-service platform to protel.I/O.

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Cloudbeds expands Hospitality Management Suite with Marketplace, new Groups feature, and regional payment partnerships

At ITB Berlin, Cloudbeds announces the expansion of its hospitality management suite with the launch of its Marketplace and the release of new features and partnerships. Through its powerful and simple suite of tools, Cloudbeds gives all properties, regardless of size, access to the best hospitality management technology. This means hoteliers and hosts can grow reservations and automate their workflows with confidence and ease.

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Onyx CenterSource Launches Breakthrough Hospitality Business Insights Platform

Onyx CenterSource today introduced a full suite of analytic data services designed to assist its clients across the industry in boosting earnings by optimizing their distribution strategies. Onyx's new analytic data services platform enables hotels to better understand their business performance in key areas, both historically and compared to industry benchmarks. Through the tool, hotels can view snapshots of individual property performance and drill into more detailed views like geographic analysis, variable commission, and operational reporting. Onyx hotel clients can also leverage the platform to better understand the return on investment of their strategic vendor partnerships.

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Accor launches its new lifestyle brand TRIBE

Accor continues to expand its portfolio and is launching a new lifestyle brand in the midscale segment, TRIBE. Renowned for its expertise in the economy and midscale sector and now a major name in luxury hotels, Accor continues to establish itself in the lifestyle sector in order to offer an ever-greater range of experiences and to satisfy the needs of its customers and partners.

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Travel Megatrends 2019: Travel Loyalty Is Overdue for Disruption

We're in an era of copy-and-paste loyalty programs. Cowed by active investors and afraid of straying too far from the pack, operators of today's airline, hotel, and car loyalty programs run the conservative game of offering nearly the exact same thing that the competition delivers. It annually takes 25,000 miles and $3,000 in spend to earn low-level elite status on the major U.S. carriers. Stay in a big-brand hotel for 10 nights and the loyalty benefits start to roll in.

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How DMO, Hilton Head Island, Attracts Visitors Through Instagram Stories

Destination Marketing Organizations (DMOs) are constantly challenged with creating a visual identity of a destination that will encourage people to visit. Many DMOs have turned to social media to help inspire people through contextual visual media about their location. According to our latest State of the Industry report, DMOs stated that 29% of all of their digital ad spend in 2018 was allocated towards social media advertising. And, that number will continue to rise as more than half (55%) of DMOs report they plan to spend more on social media this yearwith 62% reporting that they plan to spend more specifically on Instagram Stories.

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February

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Nor1 to Debut a New Generation (NG) of eStandby at ITB Berlin

Attendees at this year's ITB Berlin will be introduced to the latest cutting-edge innovations from Nor1, the global leader in hospitality upgrade, upsell, and merchandising technology. The company will unveil eStandby NG the enhanced version of their flagship eStandby product that currently services over 1 million rooms in more than 3,500 hotels globally and has generated more than half a billion upsell offers. ITB Berlin attendees and media are invited to come by Hall 8.1 booth 120a to meet with the Nor1 team and learn more about this innovation.

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OpenKey Upgrades Hotels Throughout China With Universal BLE Module

DALLAS - OpenKey announced today that five hotels throughout China, which include the MiniMax Premier Hotel Shanghai Hongqiao, Yunnan Mekong King Lang Hotel, Foshan Ceramik Hotel, Beijing ZMAX Hotel and Shanghai Ruby Hotel, have all integrated their Universal BLE Upgrade Module. The innovative technology from OpenKey adds mobile keyless entry capability to any hotel guestroom lock while maintaining the plastic keycard functionality.

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Envoy by Four Seasons: First Collaboration of 2019 Announced

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today announced its first Envoy by Four Seasons collaboration for 2019. Launched in November 2018, Envoy by Four Seasons is a pioneering program reimagining the influencer space through a creative and distinctive approach to storytelling. Since the program's launch, more than one thousand world-class artists, storytellers and content creators across a variety of mediums including photography, filmmaking, music, poetry, visual art and dance have applied for the coveted title of 'Envoy', and the opportunity to use their storytelling craft to connect Four Seasons guests, and the world, to the experiences Four Seasons can create.

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Louvre Hotels Group Selects TrustYou's Feedback Platform To Strengthen The Guest Experience In Its Properties Worldwide

TrustYou announces a significant addition to its global portfolio of clients by revealing its new partnership with Louvre Hotels Group. The French hotel group offers a full range of hotels, spanning from 1 star to 5 stars, with powerful brands such as Golden Tulip, Campanile, Kyriad, and Premiere Classe, but also recently Metropolo, Kyriad Direct, Sarovar, Jin Jiang Inn, and Hotels & Preference. TrustYou's feedback management solution will support the plan of Louvre Hotels Group to answer guest's needs and expectations while ensuring the highest quality.

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Business Travel Trends for 2019

Frankfurt - The corporate business industry is an important component of the tourism industry and the economic development in destinations. This year, a general climate of economic stability, more direct flight options and a robust international meetings sector will bring tremendous growth to the industry and generate millions in revenue. Driven by emerging technologies and shifting habits,corporate travel is experiencing a fundamental change in the way the traveler is served. Here are some forecasts and predictions, provided by WorldHotels, that will shape the business travel sector this year.

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What Just Happened in Social Media and What it Means for Hotels

Social media never stops, and neither do the updates that shape the platforms our guests are frequently engaging with. In the past two weeks, we've seen exciting new developments from Facebook, Instagram, Twitter, LinkedIn, and even Reddit that are all working to change the game just a bit. Let's take a look at all these updates and how they'll affect hotels and resorts.

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Fastpayhotels collaborates with Triometric to leverage the power of BI in its innovative hotel distribution business

London - Triometric, the leader in API analytics with 20 years' experience working with the world's leading travel distributors and enterprises, today announced that the Trio analytics platform is being used by Fastpayhotels, to gain clear visibility into its operational performance while benefiting from deep insights into its customer buying patterns, inventory availability and supply chain management.

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Website Speed Can Be the Difference Between Booking and Bouncing

There is no denying it, running a business can be exhausting. Worrying about a website only adds more pressure. Still, having a website is essential for getting customers. Without it, most people won't even know your business exists. It stands to reason you want your website to leave a good impression, and slowness can really hurt your chances at achieving this. Some people might not think speed matters that much, but statistics paint a frightening picture for business owners. We can start by talking about bounce rates. Bouncing is when visitors leave your web page quickly (mere seconds) after finding it in search results. This doesn't only reduce the actual number of visitors to your website but lowers your search ranking.

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Caesars Looks to Mobile Tech to Raise the Hotel Guest Experience

Caesars Entertainment's flagship product may be gambling, but lately the company's biggest bet has been on catch-up tech investments in hotel tech. The newsiest and most eye-catching of these has been its experiment in on-demand mobile delivery of food.

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Tapestry Collection by Hilton Sets Sights on Ambitious 2019 Expansion with a Pipeline of 45 Hotels

Tapestry Collection by Hilton announces strong development plans for 2019, ushering in a year of milestones and distinguished additions to its portfolio of original hotels. In 2018, Tapestry Collection by Hilton more than tripled in size, adding 14 hotels to the collection brand, including its first in New York City, The Bernic Hotel New York City, and first in the Chicago-area, The Rose Hotel Chicago O'Hare.

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Luxury hotels get creative with standout experiences

As travelers increasingly demand standout experiences, luxury hotels are moving beyond their traditional focus on rooms to come up with exclusive offerings, increasingly in partnership with tour operators. Mandarin Oriental Hotel Group, for instance, this month announced an exclusive partnership with luxury tour operator Abercrombie & Kent to provide guests with experiences ranging from culinary tours and fashion insights to art, adventure and sports. And the Four Seasons Resort Costa Rica at Peninsula Papagayo recently launched two new \"conservation land and sea experiences\" that pair guests with researchers to learn about Costa Rica's rare and endangered wildlife.

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Magnuson Hotels CEO to Join Accor, Preferred, Interstate Chiefs at Berlin IHIF Brand Panel

London UK/Spokane WA - Magnuson Worldwide's global hotel brand is proud to sponsor the 22nd International Hotel Investment Forum 2019 at the fabulous InterContinental Hotel in Berlin, Germany.

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Why Demand-Based Data Matters

Demand-based data is increasingly important and can allow travel brands to become both more agile in the short-term and better prepared for long-term trends according to the new Understanding Customer Behaviour Through Demand-Based Analytics white paper from EyeforTravel and Datumize, which is free to download now. Looking at ongoing demand patterns will arm travel brands with a wide-range of capabilities, such as more responsive marketing, better-adjusted pricing, more personalised products, superior forecasting capabilities and increased planning capabilities.

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Personalization, Mobile Technology, and Networking Drive Attendee Engagement at Events, According to New Cvent and Edelman Intelligence Report

With nearly 70 percent1 of marketing leaders stating that events play a significant role in accelerating sales, meetings and events continue to be key business drivers for organizations around the world. According to a new report by Cvent and Edelman Intelligence, event professionals can deliver more impactful and profitable events through enhanced technology, tailored communication, and networking opportunities.

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Digital Marketing Firm Poised for Success in 2019 with focus on Data Marketing Platform: TargetingHub

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, closed the books on their most successful calendar year ever in 2018. The company, based in Jacksonville, FL, boasts 1,300+ clients in 26 countries. The company grew its customer base and revenue significantly in 2018 with the acquisition of several new large client and multi property relationships. The company's all-time best results also corresponded with their 20th anniversary.

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Nobu Hospitality Selects Coyle Hospitality to Launch Quality Assurance Program

NYC - Coyle Hospitality Group, the leading provider of customer experience consulting, quality assurance (QA) and mystery shopping, has been chosen by Nobu Hospitality to conduct ongoing evaluations of their hotels worldwide.

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Plum Sees Record Growth in 2018 Fueled by Strong Demand for Innovative In-Room Wine by the Glass Technology

Plum, the hospitality industry's revolutionary technology that serves wine by the glass, today announced that 2018 was a record breaking year of sales and 2019 is continuing on this wave with notable new deals and implementations at leading hotels in major US cities.

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Accor Unveils New Lifestyle Loyalty Program

Accor announces today a disruptive and dramatic shift of its loyalty program into a fully integrated global platform integrating rewards, services, and experiences across our entire ecosystem to bring value everyday life whether you work, live or play.This new lifestyle loyalty program will recognize, understand, cherish, communicate with and reward guests like never before giving access to \"ALL of Accor\". It will open doors across a unique and iconic portfolio of over 30 hotel brands as well as an unrivalled collection of bars, restaurants, nightclubs and \"money can't buy\" experiences.

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dailypoint Achieves Oracle Validated Integration with OPERA

dailypoint, a Gold Partner level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration with OPERA 5.5. This integration improves the quality of guest data and allows hotels to comply with recent General Data Protection Regulations (GDPR) by aggregating data from various sources, cleaning it, and pushing it back to OPERA.

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ALL, Accor's new lifestyle loyalty program, becomes Principal Partner and jersey sponsor of Paris Saint-Germain Football Club

Accor and Paris Saint-Germain today announce they have signed a global multi-year partnership agreement. ALL (Accor Live Limitless), Accor's new lifestyle loyalty platform, will become the Principal Partner and official jersey sponsor of the club starting from the 2019/2020 season. The partnership will bring together a global, pioneering leader in the hospitality industry with the world's fastest-growing football club; Accor's 265 million guests join the 395 million fans who follow the club and its players on social media worldwide.

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Hyatt And Homeinns Enter Into Strategic Joint Venture To Expand Footprint Across China

Hyatt Hotels Corporation (NYSE: H) and BTG Hotels (Group) Co., Ltd. (Shanghai Stock Exchange: 600258) announced today affiliates of Hyatt and Homeinns Hotel Group (affiliated with BTG Hotels which is also named BTG Homeinns Hotels Group) have entered a strategic joint venture to create a new hospitality brand. The brand, to be named later, is aimed at meeting the evolving needs and aspirations of a growing number of young travelers in the upper-midscale segment in China, providing them with a seamless and premium travel experience.

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Link Hotel In Tel Aviv Is The Hotel Of The Future

Link Hotel & Hub in Tel Aviv has no reception desk, no bellhop, no concierge, and no cash transactions. There are ample staff of course, endlessly cheerful, multi-lingual, full of insider tips on where to go in Tel Aviv; the type of people you always hope to meet when you're traveling. But Link is emblematic of Israel itselfthe start-up nation, Silicon Wadiand guests get most of what they need through their phones. For checking in and out, opening guest room doors, calling staff or anywhere in Israel, controlling everything in the room, connecting with other guests, and reading up on where and how to go in Tel Aviv, there's LinkApp.

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Mohegan Sun Adopts Secure Payment Solution by b4checkin

Mohegan Sun, one of the United States largest entertainment destinations located in Uncasville, Connecticut, has partnered with Agilysys and b4checkin to deploy b4easypost, the hospitality industry's first secure cloud-based credit card authorization payment and posting platform, developed by b4checkin. b4easypost by b4checkin facilitates card-not-present transactions for the hospitality industry, providing a fully PCI-compliant platform where guests and 3rd parties can make deposits and payments to a hotel remotely. The b4easypost application then automatically and securely posts those payments to the property management system (PMS). This eliminates the inconvenience of paper credit card authorization forms, which are prone to human error and non-PCI-compliant. Additionally, this end-to-end electronic solution significantly reduces credit card chargeback costs associated with traditional systems. Located between Boston and New York City, Mohegan Sun is home to three unique casinos, 1,600 deluxe hotel rooms, 2 world-class spas, a golf course, over 90 shops, restaurants, and bars as well as three award-winning entertainment venues including a 10,000-seat Arena. On May 30, 2018, Mohegan Sun unveiled the $80 million and 250,000 square foot Earth Expo & Convention Center. Mohegan Sun uses Agilysys' industry-leading Lodging Management System (LMS) as its PMS, for which b4easypost has a dedicated and fully licensed application program interface (API). With the installation of b4easypost in January 2018, the software has processed almost four-thousand transactions totaling over eight-million dollars within the year. \"We've needed an electronic solution to replace the cumbersome and antiquated paper authorization forms hotels have been using for deposits and payments,\" said John Ware, Director of IT at Mohegan Sun. \"It's a particular relief for us to have found this solution, given that the number of these transactions at a sizeable casino hotel can run well into the tens of thousands each year. Automating this process has been a game changer in terms of data security, compliance and cost savings.\" \"The implementation at Mohegan Sun represents yet another in a long line of successes that we've had with b4easypost,\" said Saar Fabrikant, President, and CEO of b4checkin. \"We're so happy to help hotels address a pain point that existed in the hospitality industry for decades - both in terms of reducing the labor efforts associated with processing payments as well as enhancing data security which is critical in today's technology eco-system. We encourage all hotels to investigate all options when making cybersecurity improvements because the risk of a breach is far too great when it comes to credit card related data. b4easypost addresses this need head on and can work for any hotel around the world.\"

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Forbes Travel Guide Chooses ALICE as Their Official Staff Operations Technology for 2019

Para leer el comunicado en espaol, haga click aqu.

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The Migration of the Immersion Wellness Resorts: Can Experiential Properties Sustain Global Models?

Horwath HTL Miami Managing Director Andrew Cohan, MAI, a leading consultant in hospitality advisory as it pertains to health, wellness and spa offerings as well as environmental and ecologically sustainable resorts globally, has observed \"migration\" efforts to bring the Asian immersion wellness and destination resorts to the Americas.

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Shiji Group Announces First Official ITB Berlin Attendance

Shiji Group announces its first official ITB 2019 presence to announce its global technology strategy, products, and services to the hospitality industry.

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Self-Cleaning Hotel Rooms Have Arrived

Stay in a high-tech hotel today and you might see the day's headlines in your full-length mirror or have a personal trainer on-demand when you turn on the television.

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Hilton Launches New Brand, Signia Hilton, Delivering Sophisticated Travel While Reimagining Meetings and Events

Hilton announced the launch of Signia Hilton, its dynamic, new meetings-and-events-focused brand. The portfolio of hotels is setting out to transform the industry for meeting professionals and sophisticated business travelers by infusing state-of-the-art technology and design into every aspect of the guest experience.

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How simple measurements can make a big difference to travel brands' performance

Rigorously monitoring even the most basic of demand-based data can make a critical difference to overall performance says EyeforTravel and Datumize's new Understanding Customer Behaviour Through Demand-Based Analytics white paper, which is available to download now. The paper finds tracking own-site searches, business-to-business requests, drop-outs across the funnel and service availability can result in major uplifts to bookings.

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Global Hotel Alliance Announces 2018 Results

Following Minor Hotel Group and Pan Pacific Hotels Group becoming new shareholders at the end of last year, Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed another strong performance in 2018, as it embarks on a year of activities to mark its 15th anniversary.

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Waldorf Astoria Edinburgh The Caledonian Introduces New Concierge Service in Response to Traveller's Requests

In response to consumer demand, Waldorf Astoria Edinburgh - The Caledonian has announced a new concierge offering called 'Book Master,' which is now available for guests at the iconic Edinburgh hotel.

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Lodging Econometrics Develops Premium Data Integration Services for Salesforce & Other CRM Platforms

Lodging Econometrics (LE), the global leader for hotel real estate intelligence, announces that it has developed and added a premium data integration service to its business development database offerings. LEConnect for Salesforce and other Client Relationship Management (CRM) platforms allows for LE's database of decision-makers for new hotel construction projects, renovations, conversions, and open & operating hotels to be seamlessly integrated into any CRM.

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Hotelhero the online platform for hotel software is expanding its offer

Berlin - The enhanced Hotelhero online platform provides hoteliers with free tools to centralize the search for new hotel software. As of now, hotel software providers can offer their solutions on this platform without being charged any commission. Within the next three months, the number of software systems for hotels is expected to increase by more than 500. Hotelhero also assists hotels with the optimization of the existing systems and the evaluation of new technologies.

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Preferred Hotels & Resorts Launches I Prefer Alliance Program

Preferred Hotels & Resorts, the world's largest independent hotel brand, is pleased to announce the launch of I Prefer Alliance, an innovative new loyalty platform that allows independent hotels and regional hotel brands to extend full benefits of I Prefer Hotel Rewards to members of their distinctive guest benefit programs. Featuring a straightforward points exchange structure, I Prefer Alliance allows partner hotels to incentivize their respective loyalty members by extending access to more than 650 additional destinations across 85 countries where they can earn and redeem points, while receiving other valuable benefits during every eligible stay. Preferred Hotels & Resorts debuts I Prefer Alliance with Tokyu Hotels - one of Japan's leading hotel groups, with 44 properties across the country and more than 700,000 Tokyu Comfort Members - as its inaugural partner.

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Award winning Galgorm Spa & Golf Resort partners with state of the art hotel CRM provider, For-Sight, as part of its 2019 strategy

Galgorm Spa & Golf Resort has partnered with For-Sight Guest CRM (a subsidiary of Forth Communication Limited) as part of their marketing and communication strategy.

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Waldorf Astoria Dubai Palm Jumeirah Launches New Jet Lag Guru Concierge Service in the Middle East

Following the recent launch of Waldorf Astoria Hotels & Resorts' new Live Unforgettable concierge offerings, Waldorf Astoria Dubai Palm Jumeirah is bringing the campaign to life in the Middle East with the introduction of a Jet Lag Guru. Unique to this property, the complimentary service will provide guests with advice on how to combat jet lag and help arrange tailored experiences including a relaxing Neom Tranquillity Bath on arrival and a special Jet Lag Menu at Vietnamese restaurant LAO. Renowned for anticipating travellers' every need with its 'True Waldorf Service,' Hilton 's iconic luxury brand makes strides to elevate and personalise the 'Live Unforgettable' campaign even further.

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Le Club AccorHotels Welcomes Banyan Tree Hotels & Resorts' Branded Properties

Le Club AccorHotels welcomes Banyan Tree Hotels & Resorts' branded properties into its loyalty program worldwide. To celebrate the launch, members can enjoy four times the Rewards Points for stays at Banyan Tree, Angsana and Cassia properties worldwide during the offer period when they book by 24 February 2019 for stays until 14 April 2019.

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MJH Bringing New Look, New Technology to Fairfield Inn by Marriott Charlotte Northlake

Danbury, Conn. Today the Fairfield Inn by Marriott is competing head-on with hotels in the Charlotte/Northlake area now that its owner, Meyer Jabara Hotels (MJH), has refreshed the property's exterior and installed new technologies. Reaction to the renovation has been exceedingly positive, with guests and local patrons praising the hotel's new look featuring bolder colors, brighter lights, beautiful landscaping, updated signage and a welcoming, newly constructed Porte Cochere. The biggest buzz, however, is coming from guests once inside their rooms.

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InterContinental Launching an All-Suite Brand

InterContinental Hotels Group plans to add another all-suite hotel brand to its portfolio later this year as it looks to take advantage of increasing guest and owner demand for those accommodations.

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IDS Next Enters 2019 on a Wave of Sales Growth

IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, today released its impressive list of company sales and accomplishments across the world, having closed 39 deals in January alone.

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Egencia Launches Breakthrough Platform Updates That Unlock Previously Untapped Business Travel Value

Egencia, business travel from Expedia Group, announces at the Business Travel Show the addition of three groundbreaking, customer-centric features on its global business travel platform, designed to enhance customer experiences, business value and employee care.

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Manchester United And Marriott International Announce Global Marketing Partnership

Marriott International (NASDAQ:MAR) and Manchester United (NYSE:MANU) today announced a multi-year marketing partnership, giving the 120 million members of the Marriott Bonvoy travel programme exclusive opportunities for once-in-a-lifetime Manchester United football experiences - including the chance to become the club's Stadium Announcer or Kit Manager for the day.

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Measuring And Making The Most Of Consumer Data

Virtually every consumer-facing travel brand is capturing critical data constantly from their site visitors but many are struggling to maximise its value says EyeforTravel and Datumize's new Understanding Customer Behaviour Through Demand-Based Analytics white paper. This is because of the reams of information that are being constantly created across multiple channels and the need to be always on and live. These factors often prevent travel companies from getting down to the key metrics that matter and being able to fully extract and study them.

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South Congress Hotel Graduates from Google Hangouts to Software Optimized for Staff Communication and Task Management

Alongside its sister property Hotel Ella, South Congress Hotel has selected ALICE to optimize staff efficiency, organization, and communication for a flawless guest experience in the heart of Austin's iconic South Congress shopping, dining, and entertainment district. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests.

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Milestone Inc. to Attend Preferred Global Conference in Monaco, Feb 25 28, 2019

Silicon Valley, CA (February 19, 2019) - Milestone Inc. announced today that it will be attending the Preferred Hotels Global Conference in Monaco on February 25 to the 28th. Milestone will be on site with a booth and will be available for Preferred member Hotels to discuss digital marketing strategies and to showcase its recently announced Presence Cloud digital marketing suite.

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Whistle Partners With Tuch Tablets For Digital Menu Ordering Through Messaging

Whistle, the number one rated guest messaging platform in the hospitality industry, has partnered and integrated with Tuch Tablets, a leading digital menu solution for hotels. The interface allows hoteliers to provide and receive guest order information in real-time, within the Whistle Guest Messaging Platform. Hotel guests can order menu items with a click, and hoteliers can process the order through the right department instantly.

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dailypoint Launches New Patent-Pending Data Cleansing Product

Central data management platform, dailypoint today announced a new, patent-pending technology to add to its product suite: a data cleansing service that allows hotels to automatically clean, correct, and de-duplicate their guest profiles and push that data back to the hotel's PMS.

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Element Philadelphia Selects Wireless Room Controls Provider, Evolve Controls

Element Hotel, a new 460-room extended stay hotel in Philadelphia, PA, announced today, plans to install Evolve Controls' wireless room controls system into all 460 rooms of the property, currently undergoing construction.

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Riegel Linen Setting the Stage for a Fine-Dining Experience at Williamsburg Inn

Aiken, S.C. How important is tabletop presentation to the dining experience? For Travis Brust, executive chef at the Williamsburg Inn in Colonial Williamsburg, Va., table linen and napery is an ideal way to put a restaurant's best foot forward when showcasing its food-and-beverage offering and the venue's impeccable service. The historic hotel's signature dining experience, the Rockefeller Room, celebrates contemporary fine dining and pays homage to the evolution of American cuisine. The backdrop for each culinary adventure is set by Riegel Linen.

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Wyndham Rewards to Expand Award-Winning Program with a Faster Way to Free Nights, New Places to Stay and More Ways to Earn and Redeem

Wyndham Rewards, the world's most generous rewards program, is about to become even more rewarding this April with plans to introduce a wide-array of new featuresfrom free nights at thousands of hotels starting at just 7,500 points (half their original redemption cost), to the addition of more than 900 La Quinta hotels, to the ability to earn and redeem points with a host of new and expanded partners.

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Wyndham Is Changing Back Its Loyalty Program to Be More Like Everyone Else's

In 2015, Wyndham retooled its loyalty program to be simpler and more straightforward and to appeal to what the company often referred to as \"the everyday traveler.\" The highlight of this new program would be a radical departure from what every other hotel loyalty program did (and still does): Instead of having multiple redemption tiers or categories for certain hotel brands, there would be a single 15,000-point redemption to stay at any hotel within the Wyndham portfolio of brands.

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Shiji Group Launches New International Website to Cater for Group's Growth

After a busy year of strategic technology acquisitions in the hospitality industry and the opening of multiple offices across the world, Shiji Group launched a brand new website www.shijigroup.com to present its offerings and the company's vision to the global audience.

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Lisbon Hotel Market Europe's Miracle Baby Maturing

Lisbon Hotel Market - Europe's Miracle Baby Maturing. This market pulse provides an overview of the tourism and hotel market in Lisbon, Portugal. It discusses the growing tourism trends in the market, the impacts on hotel performance, the challenges encountered in light of the airport capacity, and the resurgence of other competing markets such as North Africa. This article also provides a summary of the hotel pipeline as the city is becoming increasingly attractive to investors.

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Are travel companies ready for the digital revolution?

According to the World Economic Forum, digitisation in the aviation, travel and tourism industries is expected to create up to USD305 billion in value through increased profitability up to 2025. This should make digitisation a key priority for the travel industry, however, achieving a strong platform to do so is proving difficult for travel brands. This is one of the findings from the new Understanding Customer Behaviour Through Demand-Based Analytics white paper from EyeforTravel and Datumize, which is free to download now.

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D-edge Hospitality Solutions: The Marriage Of Technology & Marketing

Availpro, a leading & highly acknowledged hotel technology provider, and Fastbooking, an expert in digital marketing solutions, are joining forces to create a new brand and a new value proposition for the hospitality industry. With a portfolio of more than 20 solutions, a customer base of 11,000 hotels, and a large local presence in more than 100 countries in Europe and Asia Pacific, D-EDGE is the Europe's No1 Hotel Distribution Technology provider and the World's No3.

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Customer Reviews Help GuestRevu To Walk Away As Winners In Hotel Tech Awards

Winners of the 2019 HotelTechAwards have been announced, following four months of review collection and analysis, and GuestRevu's leadership team is overwhelmingly proud to see the company listed as the top hotel technology for both Reputation Management and Guest Feedback.

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Marriott Hotels in Costa Rica Present Their New Rooms Inspired in Local Nature

Marriott hotels in Costa Rica will start 2019 with newly renovated rooms providing guests a new experience of luxury and modernity, with designs created to evoke the destination and local nature in every detail.

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ARC and Expedia Group Release 2019 Travel Outlook Study

Airlines Reporting Corporation (ARC), in collaboration with Expedia Group today released its fifth annual comprehensive study of worldwide air travel trends: 2019 Travel Pricing Outlook. Analyzing data from ARC's global database of over 2 billion flight segments, ARC and Expedia Group analyzed air ticket purchase trends for the world's most popular domestic and international routes. This year's report also includes money-saving strategies for booking hotels.

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ALICE Provides the Bahia Hotel and Beach House with an Integrated Platform to Take Service and Operations from Great to Excellent' with ALICE

Bahia Hotel and Beach House has chosen ALICE to streamline internal and guest communication, and keep track of historical information that will serve as guidelines for improvements year over year on service, offerings, and overall guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Hilton Opens 200+ New Work-From-Home Reservation Sales Positions

Hilton has announced the creation of more than 200 new full-time work-from-home reservation sales positions, offering flexible work opportunities across the United States. As part of the Hilton reservations and customer-care team, the new reservation sales specialists will extend Hilton's award-winning hospitality for guests with travel or reservation-related questions.

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Shiji Acquires leading media distribution platform ICE Portal

Atlanta, Continuing a series of strategic acquisitions Shiji has announced they have successfully completed the acquisition of global media content management and distribution platform ICE Portal.

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How to Make Improving the Guest Experience a Joyful Task

Meeting guest experience requirements is too often a series of boring checklists. But improving the end-to-end experience can be a joyful, creative project that involves everyone from the general manager to the most junior staff. Here's a way to think about it.

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Hotelier's Basic Guide To Remarketing: From Bounce to Bookings

Imagine this scenario: you are looking for the perfect gift for a friend or family member and furiously searching Google for a present. After a day or two, you notice those same products are now re-appearing as advertisements across the web. Sound familiar?

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Raffles Hotels & Resorts Launches Luxury Sleep Rituals Designed To Maximise Rest And Rejuvenation

Raffles Hotels & Resorts is raising the bar when it comes to rest with the launch of an intuitive and thoughtful wellbeing programme designed to help guests unwind, get a peaceful night's rest and wake up feeling refreshed. The new Raffles Sleep Rituals service, introduced as part of the brand's commitment to enhancing the comfort of its guests, will be piloted during the turndown service at four luxurious locations: Raffles Dubai, Raffles Makati, Raffles Seychelles and Raffles Europejski Warsaw.

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Hotels are losing out on metasearch

Hotels aren't bidding enough on metasearch sites or monitoring the space effectively, affecting their bottom lines and brand loyalty, says EyeforTravel and Fornova's new The State of Hospitality Distribution: Metasearch white paper, which is free to download now.

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Six Senses Hotels Resorts Spas Joins IHG

Six Senses Hotels Resorts Spas is bursting with news: it has become part of the IHG family of brands. (IHG) (InterContinental Hotels Group) is one of the world's leading global hotel companies with a growing number of luxury brands including InterContinental Hotels & Resorts, Regent Hotels & Resorts and Kimpton Hotels & Restaurants.IHG purchased the award-winning hospitality and wellness company from private equity fund Pegasus Capital Advisors for USD 300 million. The sale includes the management of 16 hotels and resorts, 37 spas and sister companies Evason and Raison d'Etre. Following the acquisition Six Senses is now expected to grow to 60 hotels within the next 10 years.\"This is an exciting new era for Six Senses,\" said Chief Executive Officer Neil Jacobs. \"IHG believes in our purpose to merge the two platforms of wellness and sustainability to promote personal health, and the health of the planet. Joining forces with IHG means we can use a wealth of systems and operational excellence to grow our brand and reach new markets without losing our quirky personality and playful touch. It's been a great pleasure to work with Pegasus over the last six years and we would never have reached this milestone without their vision and deep involvement.\"Over the next 12 months, Six Senses will open properties in surprising locations. From the private island of Krabey in Cambodia, a circuit of five lodges in Bhutan, to a 14th-century-old restored fort in Rajasthan. The dream list also includes a desert hideaway in Israel's Negev Desert, the transformation of a series of 19th-century mansions in Istanbul and the group's first project in North America, a contemporary duo of twisting towers designed by Bjarke Ingles located in Manhattan's West Chelsea neighborhood and along the High Line. Additional projects are currently under way in Austria, Brazil, Mainland China, Spain, Switzerland, Taiwan and Thailand.Although Six Senses took its first (barefoot) steps on remote beaches and tropical hideaways, the people behind the brand have shown that purposeful travel and emotional hospitality is not formulaic. It can be successfully replicated across a diverse property portfolio, which includes a 19th century quinta (wine estate) in the UNESCO heritage-listed Douro Valley in Portugal and two sister hotels in Singapore's Chinatown. The model can be adapted and still retain all the sustainable commitments for which Six Senses has become the industry inspiration.IHG's Chief Executive Keith Barr said, \"IHG's growing portfolio of luxury brands is a collection of the very best in the travel industry. Each one offers something unique to our guests, and together they offer an unparalleled choice of locations and experiences. We're incredibly proud to welcome Six Senses in to our family of brands and look forward to opening more stunning hotels, resorts and spas - each one staying true to Six Senses' world-renowned reputation for wellness and an unwavering commitment to purposeful travel.\" The beating heart of every Six Senses property is a Six Senses Spa, working in harmony with each hotel and resort to create a depth of personalized wellness support. Each spa offers a menu of Six Senses signature treatments and therapies plus locally-inspired specialties, yogic programs and a range of feel-good pamperings. Skilled therapists are drawn from all over and Six Senses' Visiting Practitioners bring an extra depth of knowledge to each spa guest. Unique to the hospitality sector, Six Senses has taken wellness out of the spa and integrated it into the entire stay for guests: from the food they eat to the way they sleep. Sleep With Six Senses, Eat With Six Senses and the latest Grow With Six Senses childrens' initiative have all been highly successful in helping people (young and young at heart) to learn something new and reconnect with themselves, others and the world around them.

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All-In-One Facebook Messaging & What It Means for the Hospitality Industry

Last week, Facebook announced it is reportedly working to develop a single, unified messaging infrastructure and increasing the connection between several of their apps.

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Inside Germany's sausage hotel

What do you look for in a hotel interior? A calming color scheme? Crisp white sheets?Or what about wallpaper festooned with sausages, bratwurst-shaped cushions and IRL sausages hanging from hooks on the wall?Welcome to Boebel Bratwurst Bed and Breakfast, in the small village of Rittersbach near Nuremberg, Germany, which lays claim to being the world's first sausage hotel.Many -- including, but not limited to, vegetarians and vegans -- might rather not know how the sausage gets made. But for those curious about this meaty motel, proprietor Claus Boebel filled CNN Travel in on the in(nards) and outs of his unusual inn.

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Choice Hotels Marks One-Year Anniversary of WoodSpring Suites Acquisition with Opening of Brand's 250th Hotel

The WoodSpring Suites brand recently surpassed another milestone with the opening of its 250th hotel in the greater Portland, Ore., area. This landmark achievement coincides with the one-year anniversary of the Choice Hotels International, Inc. (NYSE: CHH) acquisition of the WoodSpring brand and franchise business.

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Radisson Hotel Group Sets Out New Commercial Strategy For South Africa

Radisson Hotel Group, one of the world's largest hotel groups has begun 2019 with the announcement of its new commercial strategy for South Africa. The Group currently operates 11 hotels and 2,200+ rooms across the country and is also one of the fastest growing hotel brands in Africa with 90+ hotels in operation and under development.

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Travel Megatrends 2019: Online Travel Agencies Scurry for Salvation Beyond Hotels

Online travel agencies will be around a decade from now, but food, activities, and rides will be a lot more important to them and their customers. The saplings of this future growth are already visible in 2019.

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ALICE Sweeps the 2019 HotelTechAwards

ALICE is the winning-est hotel technology at this year's HotelTechAwards. Recognized in six awards categories, ALICE proves once again why it's the industry leader in hospitality operations software. Over two thousand hotels around the world have chosen ALICE to streamline operations and communication with a single platform.

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New Revinate Analysis Shows 48% of Room Bookings 'Last Minute'

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced the findings of its global study on hotel booking lead times for 2017 and 2018. According to the analysis, which is based on 12 million reservations from 600 hotels, 48% of reservations made in 2018 were 'last minute', or booked within a week of check-in. Last minute bookings decreased by 6.25% when compared to 2017.

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iVvy Expands Global Presence to Drive Continued Market Demand and Growth

iVvy Inc., the award-winning global Venue Management Software company, today announced the addition of three new executives to their executive team. Daniel Melnyk has been appointed to VP Sales for Canada and USA, Kristi White has joined the company as SVP of Operations, representing the Americas. With offices in the UK, New Zealand, Australia and the United States, the expansion emphasizes iVvy's commitment to providing its game-changing technology and support to enterprises around the world.

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Build your ideal guest journey and learn how to make it a reality

Technology has changed guest expectations, making it more difficult than ever for hotels to understand how to best cater to their guests. apaleo has launched a pick your adventure style game designed to help hotels understand which guest segment they want to go after and how to best cater to them.

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When Clients Are Wrong

How often do you know that you are absolutely right and that your customer is absolutely wrong? It must take all of the patience and tactfulness in the world for a travel advisor to deal with such a challenge.Of course, some \"wrong\" clients aren't worth keeping. If they swear up and down they have passports and call you from the airport as they can't get on the plane to Europe because they had no idea they needed a passport, it's not worth your time trying to send them on a follow-up trip. The customer who argues with you on price, falsely claiming you cited a very low quote for a vacation, is definitely not worth saving. All you can do in these cases is extract yourself gracefully.

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Wholesalers are the biggest issue in hotel distribution

Fornova and EyeforTravel's white paper has uncovered that the greatest factor impacting rate integrity is contracted wholesalers, which are selling inventory to Online Travel Agencies (OTAs) that do not have direct agreements with hotels. This is resulting in lost market share and revenues for both hotels and partner OTAs. The depth of this is revealed by Fornova monitoring of nearly 10 million shops made through metasearch engines in 2018.

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Expedia Struggles to Move Beyond Its U.S. Dependence

When Mark Okerstrom became CEO of Expedia Group in September 2017, he said he wanted the company to become more global. In September 2018, Okerstrom repeated the ambition, noting that one of his priorities is for the conglomerate to become more locally relevant worldwide.

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Getplanning, by Cendyn, launches To Do Lists a new feature to keep hoteliers on top of their tasks

Getplanning, by Cendyn is excited to announce the launch of a useful new task management feature, To Do Lists, that allows you to easily manage workflows and deadlines within your hotel planning team.

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NFL Hall-of-Famer Terrell Davis to Give Keynote Address at Agilysys' Annual User ConferenceInspire 2019

 ALPHARETTA, GA. Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, announced today that Terrell Davis, two-time Super Bowl champion and pro football Hall-of-Famer, will keynote its 2019 annual user conferenceInspire, taking place at Caesars Palace Hotel & Casino in Las Vegas from February 24 - 27.

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Arizona Biltmore, A Waldorf Astoria Resort, Partners with Plum to Bring On Demand In Room Wine By the Glass to Guests

Palo Alto, California - Plum, the hospitality industry's revolutionary new wine by the glass appliance, announced today that Arizona Biltmore, A Waldorf Astoria Resort, will be featuring their next-gen on-demand wine experience in all Villa Suite accommodations, to surprise and delight guests and further elevate their stay.

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The World's First Vegan Suite' Welcomes Guests at Hilton London Bankside

Following guest feedback, a vegan suite is now available for reservation at the design-led Hilton London Bankside. The suite, created in partnership with multi-sensory design experts Bompas & Parr and given the thumbs up by The Vegan Society, offers a vegan experience throughout, from a plant-based check-in desk and keycard to vegan-friendly beddingand eco-cotton carpet.

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Hotel Booking Sites To Make Major Changes After CMA Probe

Expedia, Booking.com, Agoda, Hotels.com, ebookers and trivago have been the subject of CMA enforcement action due to serious concerns around issues like pressure selling, misleading discount claims, the effect that commission has on how hotels are ordered on sites, and hidden charges.

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The Best European Destinations For 2019 Revealed

Budapest has been voted the #1 European destination for 2019 from 20 \"must-see\" locations that made the finalists' list of contenders for the coveted title organized by European Best Destinations (EBD).

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Brands Sandton and Pillows Hotels Select Revinate Marketing to Power Revenue-Focused CRM Strategy

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that both the Sandton and Pillows brands, which operate in the Netherlands and Belgium, have selected Revinate Marketing as their group-wide CRM solution.

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New Research Finds a Majority of Hotel Guests Rank Unfriendly Staff as Most Frustrating Part of Their Stay

ALICE, the hotel operations platform that empowers operational excellence and meaningful guest experiences, released new research uncovering what factors influence hotel satisfaction and found that almost two-thirds of guests (62 percent) with complaints said unfriendly staff are the most frustrating part of their stay.

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NAVIS And GCommerce Announce An Integrative Partnership To Support Hoteliers

The hospitality industry is quickly evolving, and this evolution is making it more challenging than ever for hoteliers to serve their guests in new ways and lead their businesses. There are modern challenges, and new ways to do business that can seem overwhelming.

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Ireckonu Looks to Inspire Innovation at HTNG and SAIA Events, Partnering with Industry Leaders Okura and QO Amsterdam

This Thursday, Ireckonu will be attending and speaking at this year's HTNG Hospitality Tech Summit, located at Hotel Okura Amsterdam. Industry expert and Ireckonu's VP of Sales, Kees van Donk, will be representing Ireckonu as they align themselves with Hotel Okura and discuss the start of their joint journey, focusing on the boundless enhancements Ireckonu can bring to an already exceptional hotel. Ireckonu's ability to communicate with all the on-premises and above property systems, consolidate the data trapped in data silos, and display them on a living, updated dashboard, provides Hotel Okura with newfound insights on integral information about their guests and the hotels systems. This presentation will be done in collaboration with Michiel Roelfsema, deputy General Manager of the Hotel Okura Amsterdam.

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2019 Hospitality Trends to Watch: Four Hilton Leaders Take a Look Back, and Forward

Welcome to 2019 in hospitality.

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Ibis Opens The Way To Vibrant Hospitality By Putting The Focus Back On The Human Touch

Ibis, a trailblazer in economy hotels since 1974, is shaking up economy hotel standards by offering travelers and local residents a totally new customer experience that focuses on hospitality, opening out to the local community and increased social interaction. This strategy is in response to new customer expectations highlighted by an Ipsos(1) study conducted across 6 countries on behalf of ibis: 80% of respondents would like this new type of hotel to be a social venue, where everyone, including \"non-staying\" guests, feels welcome. It is a transformation for the brand, which aims to position its hotels as genuine living spaces for everyone, that are flexible, welcoming and on-trend, and which satisfy the various expectations of their clientele at any time of day. A new customer experience to support the brand's transformation Ibis intends to welcome visitors to a life hub, where anyone can come to sleep, dine, meet people or enjoy live music. A whole new range of possibilities within a single location that appeals to a majority of respondents (67%), who gave ratings of between 6 and 10 out of 10 for this new venue concept. Ibis is offering new and flexible spaces that encourage social interaction and connections between customers, travelers and local residents.

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TrustYou Releases New Comprehensive eBook Showcasing How Direct Messaging Elevates the Hotel Experience

Today, TrustYou announced the release of its latest eBook, The Complete Guest Engagement Guide - How Messaging Elevates The Hotel Experience. The free guide is focused on direct messaging and how this new technology impacts hotel-to-guest communication, as well as the satisfaction rates, the quality of guest feedback, and ultimately, increased hotel revenue.

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A Twist in Travel Trends for Spring Break, According to Booking.com

Sunbathers and beach seekers are scouring the Internet for Spring Break, but a twist on the traditional trend might see students flocking to more unique destinations. According to Booking.com's 2019 Travel Predictions, over half of travelers would like to visit a destination that none of their friends have been to (51%).* For those still looking to book a Spring Break trip whether to a pristine beach, majestic mountain or bustling city, Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has the best deals and tools available.

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How Viceroy Los Cabos Creates an Immersive Guest Experience

Para leer el comunicado en espaol, haga click aqu.

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HelloShift Messaging for Hotels Rated #1

For the second year in a row, hoteliers rated HelloShift #1 for Staff Collaboration in the prestigious 2019 HotelTechAwards.

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Thought Leadership: How to Power-Up Your Guest Engagement and Supercharge Loyalty

Hoteliers know an engaged guest is a repeat guest and often the most persuasive sales person a property has. Understanding how to effectively engage with guests is essential for a hotel's success, but what is the best way to do this? An effective guest engagement strategy is based on total property commitment, and the initial step to establish a successful program is planning.

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Go Moment Wins 2019 HEDNA Innov8 with Smartconcierge Ivy

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy - today announced that it has won the prestigious HEDNA 2019 \"Connected Like Never Before\" Global Distribution Conference Innov8 challenge in Los Angeles. Selected from an exclusive field of eight pre-selected, pre-qualified technology providers, Go Moment's Ivy rose above the rest thanks to its timely and relevant ability to combine AI, voice, and the Internet of Things. The winning presentation, entitled, \"Do Less with AI,\" and made by Go Moment CEO Raj Singh, showcased Ivy's role in the evolving guest service eco-system with its game-changing SMS-based hybrid human and AI guest service technology. The company's constant innovations for Ivy continue to solve the pain of delivering exceptional, frictionless 24/7 communication to guests. The average resolution time for guests served through Ivy is measured in seconds, not minutes.

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Oaks Hotels & Resorts named as Ctrip's Best Hotel Partner Oceania, recording 60% growth in Chinese visitation

Leading accommodation provider Oaks Hotels & Resorts has been recognised by Ctrip - the world's fastest growing and China's largest online travel agency - as Best Hotel Partner, Oceania for 2018 at the annual Ctrip Awards, held in Sydney last week.The hotelier also took out Ctrip's Guests' Choice Award - Australia and New Zealand - which was based on unbiased guest reviews from Ctrip travellers.

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Andaz Hotels & Resorts And The Society Of Scent Make Hotel Stays More Memorable

While global in scale, Andaz hotels and resorts weave the sights, sounds, scents, tastes and textures of the surroundings into each property for an experience that truly immerses guests in the eclectic culture of each destination. Today, the brand announced a new collaboration with The Society of Scent, an olfactory collective which includes a proprietary fragrance creation laboratory led by Jean Claude Delville. Delville, who first began studying perfumery at age 17, has developed fragrances with several major designers including Givenchy, Marc Jacobs, Joe Malone and Vera Wang. Through this collaboration, the sense of scent will be brought to life at all Andaz properties worldwide in highly immersive and unexpected ways.

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Oakwood Transforms Online Booking Experience, Announces New Strategic Partnership with TravelClick for a Best-in-Class Global Reservation System

Oakwood, wholly-owned by Mapletree Investments (\"Mapletree\"), announced today a new strategic partnership with TravelClick, an Amadeus company, that places Oakwood at the forefront of online booking capability, enabling seamless integration with mainstream travel and online booking platforms as well as travel management platforms. The announcement reinforces Oakwood's commitment to its business strategy, which focuses on harnessing technology to deliver a better customer experience. The revamped platform will allow consumers and business travelers alike to book immediately online - a major shift in preferences in a rapidly-changing industry.

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Meli Hotels International Receives Award For Best Tourism Services App At FITUR

Last week at FITUR, Meli Hotels International presented the latest innovations in its mobile MeliApp to improve user experience and offer services throughout the customer journey. The app received the prize for \"Best Tourism Services App\" yesterday at the AppTourism Awards 2019 organised by Segittur (State Organisation for Innovation and Tourism Technology Management) to acknowledge the best mobile solutions in the tourism industry.

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Essec's Professor Peter O'Connor releases new book: Reviewed!

User reviews have become incredibly influential. What past customers say about your hotel, both on TripAdvisor and on Online Travel Agency pages, can make or break your business. However, responding to such criticism is challenging, resulting in sullied reputations and lower revenues.

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Hilton CEO: We're Not Trying to Compete With Google, Amazon and Apple'

At a time when a number of travel and hospitality CEOs are increasingly concerned with the idea of who \"owns\" the customer and are attempting to build extensive \"experience platforms\" to do just that Hilton CEO Christopher Nassetta has a slightly different take on those efforts versus peers.

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Ctrip and Shangri-La Hotels and Resorts Globally Introduce More Tailored Travel Options To Chinese Travellers

Ctrip.com International, Ltd. (Nasdaq: CTRP), one of China's largest integrated travel services company (\"Ctrip\"), and Hong Kong-based Shangri-La Hotels and Resorts, an iconic Asian luxury hotel group, today signed an agreement to offer more unique experiences to Chinese consumers across Asia and the world. The agreement enables Shangri-La Group's brand of hotels and resorts including Shangri-La, Kerry, Hotel Jen and Traders to be directly connected and promoted on Ctrip's platform.

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Arlo Hotels partners with global merchandise curator, Fancy

Arlo Hotels is revolutionizing the conventional hotel gift shop, today announcing a partnership with global digital marketplace, Fancy, to sell myriad products from Fancy's network of small businesses around the world. Guests and locals can shop the Arlo x Fancy store online, or view products in person at the New York City-based lifestyle hotels. The online marketplace can also ship each unique product to more than 190 countries worldwide, and offers multilingual customer support in 33 languages, ensuring every Arlo guest can bring home a memorable souvenir.

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World Tourism Association for Culture and Heritage Launched to Combat Overtourism

THE WTACH is the brainchild of its founder and CEO, Chris Flynn, a former director for the Pacific region at the Pacific Asia Travel Association, a role he held for 15 years. He says emerging tourism destinations need more help. While there are overtourism abuses in economically developed, highly regulated destinations, Flynn argues that it is in lesser economically developed destinations where overtourism has disproportionately greater negative impact. Tourism meltdown locations\"WTACH works with destinations to provide development strategies and policy framework recommendations to avoid the kind of tourism meltdown we are seeing at Angkor Wat, Phi Phi Island and Mt Everest,\" says Flynn. WTACH's position is that tourism needs to respect host communities and their cultural and heritage assets by adhering to a framework that has the host community at its heart. \"It's time for the tourism industry to take step back and look at the long term impact of its decision making,\" says Flynn. Social media and mobile devices aren't helping. Carolyn Childs, CEO of MyTravelResearch.com, and a member of the WTACH advisory specialising in analysing data and trends, says it is no coincidence that WTACH is being born at a time when 'selfie' culture and the promotion of 'Instagramable' travel is sweeping the world. \"A unique image can 'create' a destination in moments - often leaving it unprepared or wrong-footed,\" says Childs. \"This is particularly true if the image runs counter to cultural values. It risks tourism losing its 'social licence' with host communities. Ironically, these 'instadestinations' risk destroying the very thing travellers are seeking,\" she warns. The desire for 'authenticity' in travel is also problematic. Childs cites an AirBnB survey which found that over 80% of millennial travellers (and 93% of Chinese millennials) seek a \"unique\" experience and want to \"live like locals\" while on holiday. Monetising authenticity\"The pressure on destinations and tour operators to find and monetise 'unique' and 'authentic' experiences will only increase as both millennial and mature travellers work through their 'been there done that' bucket lists,\" she says. \"Having the right frameworks in place help communities and tourists. They build a more sustainable destination that delivers truly rewarding experiences,\" she says. On the supply side, WTACH believes that destinations should no longer make arrival numbers their holy grail. The new association is deeply concerned that Turkey, for example, has decided to expand tourism arrivals from 40 million in 2018 to 70 million by 2023 - less than four years away. \"What interpretive and cultural safeguards have been put in place?\" asks Flynn. \"Have local communities been consulted? Is there an actual plan that involves a holistic government approach and key stakeholder and community engagement?\" Says Flynn: \"At WTACH we know there's a better way. We are now seeking like-minded organisations and individuals to help us advance responsible tourism in culturally sensitive host communities.\" Further information: http://WTACH.org

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Caesars Entertainment Launches Caesars Rewards Loyalty Program

Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment provider, will introduce \"Caesars Rewards\" as the next exciting evolution of its award-winning loyalty program effective Feb. 1, 2019. Harnessing the power and name recognition of the Caesars brand along with its expansive offerings, Caesars Rewards members will enjoy greater benefits and extra incentives as Caesars makes it easier than ever to experience more of its world-renowned global offerings spanning hospitality, entertainment, gaming and more.

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Uk's Leading Commercial Coffee Machine Supplier Launches First-ever Coffee Machine Review Website

Bibium, the brand-independent industry leading provider of coffee solutions to the hospitality industry has today launched an online review site where commercial buyers can share experiences, browse, learn, review, compare and purchase coffee machines.

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Wild Rose Casinos & Resorts Implements Agilysys' PMS and POS Solutions at Each of Their Three Properties

Alpharetta, GA. Jan.31, 2019 Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that its InfoGenesis POS and Visual One PMS solutions were successfully implemented at Wild Rose Casinos & Resorts in Iowa to provide a more integrated technology infrastructure and superior guest experience across its three locations in Emmetsburg, Clinton and Jefferson.

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Puzzle Partner's Newest Client, Plum, Develops Innovative New Product That Brings Wine by the Glass Directly to Your Hotel Room

Puzzle Partner, the most trusted B2B travel and hospitality technology marketing agency, announced today that they have signed Plum, the first automatic appliance that perfectly preserves, chills, and serves wine so that it can be enjoyed one glass at a time in the privacy of a guest's hotel room. Puzzle Partner will become Plum's source for strategic and tactical marketing initiatives including content development, branding, public relations and persuasive messaging. With a roster of clients throughout the USA, Canada, Europe, and Australia, Puzzle Partner has delivered a refreshing twist on traditional marketing services and is honored to join forces with Plum.

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Rapidly Growing TeamSupport Welcomes New Chief Technology Officer

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Rahav Dor has joined the executive team as Chief Technology Officer. Dor, who has more than 20 years of technology leadership experience, is the third C-suite executive to join the company in recent weeks as the company continues to add top leadership talent to further grow the business.

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Screen-free Hotel In Sweden Offering Free Hotel Rooms To Social Media Addicts

How would you like to get a free hotel room?

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Digital tax a threat to innovation, Booking.com CEO says

Gillian Tans, president and CEO of Booking.com, discusses the U.S.-China trade war and digital regulation.

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A quarter of hotels more expensive on OTAs

According to a study by the Center for European Economic Research (ZEW), hotels are given inferior positions in the search results, for example if they quote cheaper prices on their own website. \"Not every positioning and recommendation on major booking portals such as Booking.com and Expedia is therefore in the interest of the users,\" the study says.

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ZEW Discussion Paper: Hotel Rankings of Online Travel Agents, Channel Pricing, and Consumer Protection

We investigate whether online travel agents (OTAs) assign hotels worse positions in their search results if these set lower hotel prices at other OTAs or on their own websites. We formally characterize how an OTA can use such a strategy to reduce price differentiation across distribution channels. Our empirical analysis shows that the position of a hotel in the search results of OTAs is better when the prices charged by the hotel on other channels are higher. This is consistent with the hypothesis that OTAs alter their search results to discipline hotels for aggressive prices on competing channels, thereby reducing the search quality for consumers.

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HIS Introduces BeyondTV GuestCast Solution to Address Evolving Hotel Guest Content Streaming Preferences

Clearwater, Fla. Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the launch of BeyondTV GuestCast, an advanced casting solution that, while affordable for hoteliers to implement, provides guests with the ability to securely cast a wide range of personalized content from their own devices onto guestroom televisions.

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Hard Rock Daytona Beach debuts to nearly a million in milestone opening with Flip.to marketing platform

Orlando, FL Hard Rock Hotel Daytona Beach has switched on an entirely new approach to travel marketing with Flip.to, the advocacy marketing platform for hotels and travel brands.

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Global Wellness Summit Releases In-depth Report, Eight Wellness Trends for 2019

When 650 wellness experts from 50 nations gather to debate the future of wellness, a uniquely informed and global view of trends unfolds. That's what transpired at the recent Global Wellness Summit (GWS), which brought together leaders from the medical, travel, spa, beauty, fitness, nutrition, technology, financial and architecture worlds to debate where wellness is headed.

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Scandic and SATS team up to help guests sleep better testing sleep program at selected hotels

From today, Scandic's guests will be able to access a sleep program on the TVs at selected Scandic hotels. This has been made possible thanks to a partnership with the largest health club chain in the Nordic countries, SATS. The program is part of an expanded offering within health and wellness to help people have as great a guest experience as possible at Scandic.

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Outrigger Announces Transition to Outrigger Hospitality Group

Outrigger Enterprises Group today announced the brand's official name change to Outrigger Hospitality Group in unison with a company-wide initiative that restructures its multi-branded portfolio and further solidifies its position as a worldwide leader in the beach resort industry. Outrigger's corporate name change provides the brand clarity and structure for strategic growth of its domestic and international collection. Three core categories under Outrigger Hospitality Group include its Premier Beachfront Resorts in Hawaii, Fiji, Thailand, Guam, Mauritius and the Maldives; its \"by Outrigger\" branded locations and its third-party managed properties. The new structure also delivers opportunities for Outrigger Hospitality Group to impart its extensive retail, development and management expertise. \"The evolution to Outrigger Hospitality Group is a bold beginning for 2019 that bridges our company's70-year legacy of hospitality with a brand strategy centered on delighting today's modern, conscious traveler,\" said Jeff Wagoner, president and chief executive officer. \"Our objective under this new name is simple: to be the premier beach resort brand in the world.\" Outrigger Hospitality Group is already moving forward with executing major developments to further enhance the guest experience at its thriving locations. This includes a $200 million Waikiki modernization masterplan over the next two to three years, incorporating the highly anticipated transformation of the flagship Outrigger Reef Waikiki Beach Resort and opening of the new Voyager 47 Club lounges. Outrigger's beachfront properties in Asia Pacific will also undergo a refresh of their appearance and/or amenities. Brand new for 2019 is the debut of Outrigger's first lifestyle hotel, Waikiki Beachcomber by Outrigger - which underwent a $35 million full makeover and now offers a modern Waikiki vibe with cutting-edge design and local artwork from Zak Noyle, Vince Lim and Abigail Romanchak. A culinary trendsetter, its on-property restaurants include the stylish Hawaiian Aroma Caffe and award-winning Maui Brewing Company. A contemporary oasis in the center of Waikiki, the hotel's \"B Original\" series is a hub for authentic guest experiences ranging from TOMA (terrace of modern art) shows to poolside yoga. Further strengthening Outrigger's position as an undisputed leader in Hawaii hospitality, Outrigger recently acquired Honua Kai Resort & Spa's on-site resort rental program interests. The spectacular 38-acre oceanfront Maui condo resort offers guests luxurious suites alongside a full-service concierge, Ho`ola Spa and Duke's Beach House restaurant. Outrigger Hospitality Group is also making strides with new activities as part of its ocean conservation initiative, OZONE (Outrigger's ZONE) which focus on protecting the coral reefs and oceans surrounding the Outrigger Resorts properties in iconic beach destinations. Since its first Waikiki property opened in 1947, Outrigger has grown to be a leading Hawaii-based hospitality brand with global vision and effective partnerships. Now with 38 properties worldwide and robust retail operations, the company's universal success and brand differentiation stems from its corporate culture called Ke `Ano Wa`a (The Outrigger Way) that connects caring for the guest, host and place. Fusing its deep respect for culture, tradition and environmental sustainability at all of its global locations, Outrigger Hospitality Group has shown its continued commitment to providing guests warm hospitality and a true vacation in paradise with Signature Experiences that create lasting memories for generations. To learn more about Outrigger Hospitality Group, visit outrigger.com or outrigger.com/developmentfor development opportunities.

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Smells Like Change - Pendry Hotels Meets MiN New York

HN: What is your current outlook of luxury hotel amenities, and how do you operate in that space?With more than 20 years of experience in luxury consumer goods, I don't necessarily see myself as a newcomer to the hotel amenity business, but rather someone with a fresh perspective on how to revolutionize this specific area, and in turn, hospitality in general. Scent is a foundational element of brand identity, and a hotel concept has the opportunity move beyond visual and tactile and become experiential.

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G6 Hospitality Surpasses 1,000th Franchise Location Milestone

G6 Hospitality, owner and franchisor of the iconic Motel 6brand and the extended stay brand Studio 6, announced today it experienced significant growth in 2018, including the opening of its 1,000th franchise location, and is anticipating even more development activity in 2019.

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Caesars Entertainment Announces Plans For First Non-Gaming Hotel In The U.S., Introduces Caesars Republic Brand

Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment company today announced plans to open Caesars Republic Scottsdale, its first non-gaming hotel in the United States, as part of its plan to expand its brands and loyalty network through its licensing strategy.

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Comfort Brand Caps 2018 with Transformation Progress and Development Growth

The Comfort brand, franchised by Choice Hotels International, Inc. (NYSE: CHH), continues to advance its transformation with over 700 properties certified Move to Modern, 450 hotels in the process of obtaining new signage, and more than 170 hotels having installed new signs. In addition, Choice awarded close to 120 Comfort brand franchise agreements in 2018 as it expands around the country.

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Unique Hotels Lead To Successful Guest Experiences

The contemporary traveler sees a hotel more than just a place to sleep and take a shower. The hotel has become part of the travel experience and sometimes an important part of a traveler's escapade. Hotel owners/managers and interior designers who understand the new role of the hotel (including rooms, public spaces, dining options, recreational facilities and amenities) are finding repeat guest and word-of-mouth referrals. The hotels that continue to take a cookie cutter approach to lodging, are wondering why their rooms are only filled when prices are discounted.

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Triometric selected to present at Innov8 and Co-chairing the Analytics Working Group at HEDNA's 2019 Global Distribution Conference

Triometric, a leader in API analytics for the travel industry, is delighted to be involved in two key ways at this year's annual and popular HEDNA Global Distribution Conference being held 28-30th January in Los Angeles.

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Ten Commandments For Hotels To Gain And Retain Guests In 2019

People stay in hotels for many reasons. Some, like those traveling for business, might check in out of necessity, while others do it simply to escape everyday life, pamper themselves, be inspired or even attain the nirvana of travel - to check out feeling transformed. Guests' demands will naturally differ depending on their reason for visiting, and hotels, like all successful businesses, have to be prepared to meet (and preferably exceed) the changing expectations of their clientele.

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Travel Tripper Launches Metasearch Direct Connection with Google Hotel Ads

(NEW YORK) Travel Tripper, an award-winning digital agency and tech leader in hotel e-commerce, has launched Metasearch Direct, allowing hotels to send their rates directly from their CRS to Google Hotel Ads. This solution enables hotels to increase their visibility and maximize their return on ad spend on Google Hotel Ads while benefiting from lower setup costs and management fees.

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Luxury Brands Are Making Unconventional Partnerships the Next Big Thing

Collaborations and partnerships between high-end travel brands and their cousins in sectors ranging from fashion to food to automotive have been increasing in recent years.

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Maestro PMS 2019 Development Roadmap Focused on Full-Tablet PMS, Guest Relationship Innovation

Maestro PMS has always focused on the luxury and full-service hotel, resort, conference center and multi-property independent operator, providing leading edge competitive property management system tools to assist in effectively running their operations. Our service culture is a major focus of delivery to our clients, and continues to be an area we develop to offer highly respected support services in line with what the industry demands. After meeting our roadmap objectives for 2018, including tablet-based spa intake forms, online e-signature for contracts, mobile check out and expanded analytics and data mining tools, we continue to reflect on the needs of our clients and the industry for 2019 to define our path forward.

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Mysk by Shaza' Win the Pitch Among Top New Brands at the Saudi Arabia Hotel Investment Conference

Chris Nader, Vice President - Development, Shaza Hotels, made a special presentation to a large audience of hotel owners and investors about 'Mysk by Shaza' at the Saudi Arabia Hotel Investment Conference (SHIC) in Riyadh. Mysk was voted the winner of The Three Minute Pitch out of the 16 leading brands that participated in the session open for owners and investors only.

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Hilton's High-Tech Connected Room Brings Personalized In-Room Streaming to Guests with Netflix

MCLEAN, Va. -- Hilton (NYSE: HLT) and Netflix are teaming up to create a more personalized travel experience by allowing guests to stream their favorite Netflix series, movies and more on in-room televisions in Hilton's high-tech Connected Rooms.

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Smartconcierge Ivy Selected for 2019 HEDNA's Innov8 on Jan 30

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry - its smartconcierge, Ivy - today announced that company CEO Raj Singh will be presenting Ivy's technology at the 2019 HEDNA \"Connected Like Never Before\" Global Distribution Conference in Los Angeles. Singh will be showcasing Ivy's role in the evolving guest service eco-system during HEDNA's popular and exclusive Innov8 session, where only eight leading professionals from across the hotel distribution industry are given the opportunity to present. In the past 12 months, Singh has been a featured speaker at more than 10 top-tier travel industry events including HITEC, Carlson Wagonlit, Young Presidents' Organization (YPO), Plug and Play Winter Summit, and Hotel Interactive BITAC.

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Melia Hotels International Announces Innside Brand Relaunch To Cater To Millennials' Evolving Lifestyle

Meli Hotels International, Spain's largest hotel brand, has announced the evolution of the INNSiDE by Meli portfolio at this year's FITUR - Spain's International Tourism Trade Fair, which takes place in Madrid, 23-27 January 2019. INNSiDE has been previously renowned for its centrally-located, urban lifestyle hotels in Europe.

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dailypoint launches its Marketplace - a one-stop-shop where clients can connect apps, consulting services and more

Leading central data management (CDM) provider dailypoint launched its Marketplace in Q4 2018. The Marketplace is a new shop where hotels around the world can discover and connect new interfaces, services, and apps. With 95 applications already in the Marketplace, hotels have more flexibility when working with dailypoint than ever before.

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Vietnam Hospitality Market: 2018 Overview and 2019 Outlook

2018 has been an excellent year for Vietnam Real Estate market with positive signs coming from all sectors, among which hospitality stands out as one of the main sectors drawing enormous attention from international and local developers and investors. The market has exhibited many projects that are being planned, developed, and opened with the presence of new brands and products. Demand also experienced a remarkable growth of 21% in international tourist arrivals (within 11 months of 2018 compared to the same period in 2017), which is slightly lower than that of last year but still considered impressive when compared to other destinations in the region. In addition to its strong growth in the last two years, Vietnam has grown tremendously within the last decade as the average growth rate of international arrivals to Vietnam amounted to three times the global CAGR (Compound Annual Growth Rate) and two times the Asia Pacific CAGR.

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Hospitality's Marketing Gurus Honored at HSMAI Adrian Awards

Excitement was in the air as the Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala honoring excellence in travel advertising, digital marketing, and public relations. More than 850 industry professionals gathered at the New York Marriott Marquis to celebrate the standout campaigns of the past year and the awesome individuals behind them.

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What's Your Sign?: W Hotels Announces Astrology Guide in Collaboration With the Numinous

What does 2019 have in store in the stars? W can tell you. Today W Hotels announces a collaboration with Ruby Warrington, Founder of cosmic lifestyle platform, The Numinous. Alongside the creative team at W, Warrington has created an astrology guide for W hotels in Asia Pacific. In keeping with the W brand's endless appetite to help discover what's new and next, the guide is designed for avid travellers and cosmic fans alike, pairing guests with travel inspiration, personalised to their Zodiac sign.

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Revinate Powers Cornell University's Center for Hospitality Research Study on Value of Employee Training on Guest Experience

SAN FRANCISCO, CA - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it partnered with Cornell University's Center for Hospitality Research on its recent study, Customer Satisfaction through Service Excellence: The Importance of Focused Training. The researchers used data acquired through Revinate Surveys to power the study.

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American Express and Marriott International Revamp Cobranded Consumer and Business Credit Cards with Introduction of new Marriott Bonvoy Travel Program

American Express (NYSE: AXP) and Marriott International, Inc. announced upcoming changes to the current Starwood Preferred Guest American Express Cobrand Credit Card portfolio following the recent unveiling of Marriott's new loyalty brand, Marriott Bonvoy, which will replace the travel program's three current loyalty brands, Starwood Preferred Guest, Marriott Rewards and The Ritz-Carlton Rewards on February 13, 2019. On that date, the current Starwood Preferred Guest American Express Cards will be rebranded to Marriott Bonvoy American Express Cards, and will soon offer travelers and businesses additional valuable benefits, rich points offers, and new artistic Card designs.

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Sabre Reveals Consumer Trends to Shape Guest Expectations in 2019 and Beyond

Sabre released a study in partnership with TrendWatching which reveals the top consumer trends that could shape the hospitality industry in 2019 and beyond.

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MGM Resorts Named One Of 'World's Most Admired Companies' By FORTUNE Magazine

For the fourth consecutive year, MGM Resorts International has been named one of the \"World's Most Admired Companies\" by FORTUNE Magazine in its annual survey of business leaders and analysts.

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ALICE Celebrated as the #1 Best Place to Work in Hotel Tech 2019

ALICE is excited to share we have been named 2019's #1 Best Place to Work in Hotel Tech by Hotel Tech Report. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies, and topping this list is truly an honor and a testament to our commitment to our people.

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INTELITY Looks to Win Hospitality's Hottest Technology Designation at ALIS 2019

INTELITY, provider of the travel industry's first and broadest enterprise guest engagement and staff management platform, announces its presence at The Americas Lodging Investment Summit (ALIS), which runs January 28-30, 2019. CEO Robert Stevenson will participate in a panel called \"The New ALIS Tech Challenge: What's Hot in Technology?\"

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TeamSupport Hires Experienced Industry CMO to Accelerate Growth

TeamSupport, the industry's top business to business (B2B) customer support software solution, announced today that Roger Woolley has joined the company as Chief Marketing Officer. Woolley is the latest C-level hire in TeamSupport's broader effort to strengthen the executive team as the company's rapid growth intensifies. Woolley brings more than two decades of experience driving growth in the customer service industry to his new role at TeamSupport.

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Choice Hotels Launches Online Group Management Platform Tool for Seamless Planning Experience

Choice Hotels International, Inc. (NYSE: CHH) is making planning and booking group travel at its hotels easier than ever with the launch of the Group Management Platform, an online reservation solution.

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Vizergy Closes Out Record-Breaking Year With Numerous Platform Enhancements

Vizergy, the hospitality industry's leading provider in digital marketing software solutions, continues to invest in its best-in-class Vizergy Marketing System (VMS) platform.

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The Osage Casino Hotel Sweetens the Pot for Guests With OpenKey Partnership

DALLAS - The recently expanded Osage Casino Hotel in Tulsa, Oklahoma, has partnered with OpenKey, the industry standard for universal mobile key in hotels to deliver even more comfort to their guests. The casino and hotel is operated under the Osage Nation, the 25th largest tribe in the United States.

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The home of the Original Sacher-Torte partners with SiteMinder to offer the world a taste of Austria

Austrian Sacher Hotels, the home of the world-famous Original Sacher-Torte, has partnered with SiteMinder, the global hotel industry's leading guest acquisition platform, to invite guests from all over the world to experience a taste of Vienna.

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Marriott International Sets New Record for Growth in 2018 Fueling Global Expansion and Adding Choice for Travelers

Marriott International (NASDAQ: MAR) today announced record organic rooms signings in 2018, ending the year with a record global pipeline. In 2018, the company signed management and franchise agreements for 816 properties, comprised of 125,000 rooms, while opening nearly 500 properties comprised of more than 80,000 rooms around the world across its portfolio of 30 brands.

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Case Study: All-IP solution to Parallel Hotel in Spain

The Parallel Hotel is located just a short stroll from the port and beach area of the city of Barcelona in Spain.

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Airbnb-hotel Hybrids Offer More Homey Comfort With Less Risk

Airbnb's \"live like a local\" fantasy can quickly morph into a nightmare when your host's sun-dappled apartment photos turn out to conceal a roach infestation. But hotels can be so homogeneous. Now a new crop of startups is offering a hybrid alternative: apartment hotels, lodging that promises the comfort and roominess of a homestay (minus the flaky homeowner) with the consistency and in-room amenities of a hotel.

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Hotel x coworking space: The future of hospitality

Coworking spaces are something you do not expect in a hotel but they are becoming more popular as more employees embrace flexible jobs and more entrepreneurs and start-ups are building their business on the road.

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International Tourist Arrivals Reach 1.4 billion Two Years Ahead of Forecasts

International tourist arrivals grew 6% in 2018, totalling 1.4 billion according to the latest UNWTO World Tourism Barometer. UNWTO's long term forecast issued in 2010 indicated the 1.4 billion mark would be reached in 2020, yet the remarkable growth of international arrivals in recent years has brought it two years ahead.

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Inn at Harbor Shores to Implement Full INTELITY Platfrom

INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that The Inn at Harbor Shores will be implementing its expansive hospitality platform, marking INTELITY's first property in Michigan.

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Blogging inspiration: 12 post ideas to get guests clicking

When you're busy running an apartment, hotel or B&B, it can be difficult to find a few minutes to come up with ideas for your accommodation blog. So, to save you time and give you inspiration, we've compiled 12 versatile blog post suggestions guaranteed to get guests clicking.

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Revinate Unveils New Guide to Help Hoteliers Navigate Loyalty Marketing

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, announced today the launch of the 2019 Guide to Hotel Loyalty, a new free resource that aims to help hoteliers navigate the ever-changing loyalty landscape and determine the best strategy for driving repeat bookings.

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HSMAI Announces 2019 Americas Board and Executive Committee

The Hospitality Sales and Marketing Association International (HSMAI) proudly announces its 2019 Americas Board of Directors and Executive Committee. The board is composed of a diverse range of travel and hospitality executives from a representative mix of HSMAI members.\"As we look to the year ahead, we're happy to report that the individuals on the 2019 HSMAI Americas Board are well suited to leading our organization during a time of innovation and rich possibilities for the hospitality industry,\" said Robert A. Gilbert, CHME, CHA, president & CEO of HSMAI. \"The Americas Board members are purposeful, inventive, and definitely up to the task of ensuring that it is a a value-filled year for HSMAI members and other hospitality professionals.\"Entering his second year as Chair of the HSMAI Americas Board, Mark Thompson, CHBA, CHDM, Senior Vice President of Tourism of VisitDallas, noted some goals for the year, \"As we enter only the second year of offering Organizational Membership, the HSMAI Americas Board is proud to be extending the benefits of this new membership category to more than 60 world-class hotel and travel organizations,\" said Thompson. \"The board looks forward to continuing to develop successful program offerings, such as Curate, for these organizational members, but we are also increasingly committed to continuing to deliver exceptional programming and resources to HSMAI's individual members and other travel professionals within the Americas at both national and chapter levels.\"HSMAI Americas Executive Committee members:

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Black Oak Casino Resort to Implement INTELITY's Guest Experience and Staff Management Platform

INTELITY, the global travel industry's first and most powerful enterprise guest engagement and staff management platform, announced today that it inked a deal with The Hotel at Black Oak Casino Resort in Tuolumne, Calif.

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marketing to China Conference features High-caliber Speakers

The first 2019 edition of the \"marketing to China\" Conference will feature a stellar lineup of Chinese digital marketing experts, who will address important industry topics, like

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Whistle Ranked #1 Guest Messaging Platform

Whistle is the leading Guest Messaging Platform in the hospitality industry, powering real-time guest communications via SMS, Mobile Messaging applications, Email, and Website Live Chat. Whistle helps tens-of-thousands of hoteliers by effectively increasing guest satisfaction and streamlining internal operations. Millions of hotel guests around the globe have already experienced the service, and the company is working hard to continuously help hotels expand this reach.

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Ryanair and SiteMinder partnership takes off for European hotels

Ryanair, Europe's No.1 airline, and SiteMinder, the global hotel industry's leading guest acquisition platform, today announce a partnership to provide European hotels direct access to sell their properties on Ryanair Rooms.

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Push For Direct Bookings 'The Best Movement A Hotelier Could Wish For'

The inaugural Direct Booking Summit: Asia-Pacific will be touching down in Singapore on February 27-28. In anticipation of what promises to be an unforgettable event, we've been catching up with our best-in-class speakers about direct bookings, the APAC hotel industry and what the future holds.

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Crave Interactive Named Top-Rated Guest Room Tablet Provider in the 2019 HotelTechAwards

London -  Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2019's top-rated Guest Room Tablet provider by Hotel Tech Report, marking the second consecutive win for the technology company in the HotelTechAwards.

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Revinate Marketing Wins 2019 HotelTechAward

San Francisco, California - Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that Revinate Marketing just named 2019's Top Rated Email Marketing and CRM Product by Hotel Tech Report.

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Milestone to Present at 3 Free Workshop Sessions at HSMAI New York

Silicon Valley, CA - Milestone, Inc. announced today that it will be hosting three free digital marketing-focused workshops for hotels at the upcoming HSMAI Digital Marketing Conference in New York. The sessions will be held Tuesday, January 22 at the Marriott Marquis Hotel in New York City. Interested Hoteliers can register by visiting the dedicated site at https://www.hsmai.org/DigitalPreCon.

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Milestone Captures 5 HSMAI Adrian Awards for Hotel Website Design and Wins 2018's Mobile Web Awards Best in Show

Silicon Valley, CA - The Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone Internet Marketing with five Adrian Awards for digital marketing excellence for its winning entries in the annual Adrian Awards, the largest and most prestigious global travel marketing competition. This year Milestone is being recognized with 2 bronze awards, 2 silvers and one gold award for hotel website design and digital marketing.

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Virgin Hotels Ramps Up Customer Experience Marketing and Personalization Through Partnership with Local Measure

New York and Sydney - 17 January, 2019 - Virgin Hotels, one of the most loved consumer brands, has implemented new Wi-Fi infrastructure at its first hotel in Chicago in partnership with Local Measure, the leading customer experience platform for the hotel industry.

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TrustYou Reveals 2018 Year in Review Statistics: Largest Amount of Reviews Analyzed in 10-Year Company History

TrustYou looks back on a successful year and released its year-in-review numbers and statistics, revealing a record increase of analyzed reviews in its database and the largest amount of 5-star reviews ever. The statistics clearly reinforce the ongoing importance of feedback for the hospitality industry.

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St. Regis First Hotel in Washington, D.C. Metro to Feature Plum In-Room Wine By-the-Glass Amenity

Plum, the hospitality industry's revolutionary new wine by-the-glass appliance, today announced that the St. Regis Washington, D.C. is the first D.C. Metro-area hotel to offer guests a next-gen, on-demand experience. The Plum appliances, which dispenses a perfectly preserved and temperature-controlled glass with every pour, have been installed in St. Regis suite rooms, elevating and transforming the guest experience.

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How authentic and alternative accommodations are fuelling the UK traveller

London - Ever dreamt of staying in a lodge to observe wildlife in its natural habitat? Or of spending a holiday in an idyllic country house to reconnect with nature? Research from Booking.com has uncovered that one fifth of UK travellers (26%)* plan to stay in one of the aforementioned types of accommodation in 2019.

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Marriott International Announces Marriott Bonvoy - The New Brand Name Of Its Loyalty Program

BETHESDA, Md. -- Marriott International today unveiled Marriott Bonvoy, the new loyalty brand replacing the current loyalty brands - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) - and reflecting the unmatched benefits, single loyalty portfolio and experiences announced last year. Marriott Bonvoy is built on the belief that travel enriches us all and has the power to enrich the world. Marriott Bonvoy launches on February 13 when the logo and branding begins rolling out across all consumer touch-points, including on property, marketing and sales channels, digital, mobile and co-brand credit cards bolstered by a multi-million-dollar global media campaign starting in late February.

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IHG Launches New Lead Sharing Program With Interactive Sites' Lead Managment Platform - ShareIt Online

PHOENIX, AZ - Interactive Sites, a leading developer of online solutions for the hospitality industry, has successfully launched another private labeled release of their cross-sell and lead share platform - ShareIt Online - for InterContinental Hotels Group. The new program serves all IHG brands and is internally referred to as IHG LeadShare. The solution enables IHG sales managers, across the entire portfolio worldwide, to share and track group leads with other IHG properties.

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Conscious' Travel Emerging as Yet Another Hot Luxury Trend

For at least the past year, the travel industry, and especially the luxury sector, has latched onto the idea of \"transformative travel\" as the new \"experiential travel.\"

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Mews And Openkey Announce Tech Integration

DALLAS - OpenKey, the industry standard for universal mobile key in hotels, today announced a partnership and integration with Mews to add Automated Mobile Key Delivery to the Commander PMS used by hundreds of hotels, hostels and campsites in over 40 countries across five continents. This new feature will make the provisioning and issuance of mobile keys to guests an automatic process once a mobile number is input into the Mews system.

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Angie Hospitality Leverages Natural Speech Technology to Maximize Comfort, Convenience and Accuracy in Guest Room Voice Control

San Jose, CA - As the developer of the industry's first 24-hour interactive guest room assistant purpose-built for the hotel environment, Angie Hospitality is leading efforts to ensure that guests have the ability to communicate and make requests using natural speech, with no need to learn specific, pre-set voice commands that may be unknown or unnatural for them. Angie's advanced voice recognition technology was specifically developed using robust language processing that doesn't rely on learned phrasing or commands, as required by most other voice technologies on the market. This allows hotels to implement a voice solution that guests can immediately use via natural speech, providing a more human-like interaction with technology, maximizing both guest satisfaction and operational efficiencies for the property.

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HSMAI Reveals the 2018 Gold Adrian Awards Winners for Excellence in Travel Marketing, Advertising, and Public Relations

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce the Gold Winners of the 2018 Adrian Awards, which honor outstanding advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on January 22 at the New York Marriott Marquis.

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Despite challenges, OTA bookings continue to climb in Europe

Online travel agencies (OTAs) operating in the European travel market find themselves in an interesting position in 2018. On the one hand, these intermediaries have been instrumental in the maturation of the region's online travel marketplace, and the key players in the category are household names among European travelers. But increasingly, the landscape has shrunk to the point where, in the battle for OTA bookings, just one or two players compete, making it extremely challenging for smaller OTAs to stay in the game. As importantly, OTAs are now overshadowed in certain segments by the online supplier-direct channel, as a result of suppliers' success in developing and promoting their own online booking platforms.

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Global Wellness Summit Announces Prominent Co-Chairs from Asia to Curate 13th Annual Conference First to be Held in Hong Kong

The Global Wellness Summit (GWS), the foremost gathering of international leaders in the $4.2 trillion global wellness economy, today named Catherine Feliciano-Chon, a leading brand development and communications expert with offices in Hong Kong and Shanghai, and Tokyo-based spa/wellness investor and entrepreneur Yoriko Soma to co-chair the leading conference on the business of wellness. The Summit returns to Asia for the third time in its thirteen-year history and will take place at Grand Hyatt Hong Kong from October 15-17, 2019.

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Paddlewheeler Creole Queen and Riverboat Louis Armstrong to Boost Guest Experience with Agilysys InfoGenesis POS

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Hospitality Enterprises, known online as BigEasy, has chosen the company's InfoGenesis point-of-sale solution for their operations at the Paddlewheeler Creole Queen and the Riverboat Louis Armstrong.

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Travel Trends Index: International Inbound Travel Growth Projected to Fizzle in First Half of 2019

Travel to and within the U.S. grew 3.0 percent year-over-year in November, according to the U.S. Travel Association's latest Travel Trends Index (TTI)marking the industry's 107th straight month of overall expansion.

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ITB Berlin and IPK International: Latin America ahead of North America

Americas report solid growth- Latin America outperforms North America - Strong growth forecast for both regions in 2019 - ITB Berlin exclusively publishes latest World Travel Monitor findingsBerlin, 11 January 2019 - With five per cent more international trips, outbound travel from the Americas has shown solid growth in 2018 with a plus of 5 per cent. In contrast to the previous year, where North American growth exceeded Latin America, the first eight months of 2018 reflected the contrary. While North American outbound travel increased by four per cent, Latin America was twice as strong with eight per cent more international trips. Looking at 2019, the latest results of the World Travel Monitor by IPK International point to an uplift due to stronger growth in North America.

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Milestone to Showcase new ChatBot Software and Presence Cloud Digital Marketing Suite at New York Conference

Silicon Valley, CA. Milestone, the leading provider of digital marketing software and services for location-based businesses, announced today it will showcase two new products at the upcoming HSMAI Digital Marketing Strategy Conference at the Marriott Marquis Hotel in New York City.

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Best Western Hotels & Resorts Continues Award-winning \"Today's Best Western\" Campaign In 2019 With Focus On Personal Stories

In 2018, Best Western Hotels & Resorts introduced the travel industry to \"Today's Best Western,\" a year-long campaign representing Best Western's rich and colorful past while celebrating the excitement and vibrancy of the brand today. The initiative included a special \"Behind the Brands\" series, which raised awareness about Best Western's contemporary, diverse brand portfolio and offered travelers a look at the evolution of this powerhouse brand. Today, Best Western announced that \"Today's Best Western\" will be back in 2019 with a new series entitled \"Every Guest Has a Journey\". This campaign is a unique opportunity to celebrate the valued guests who have been with Best Western throughout our brand's evolution, while demonstrating that today's Best Western is a go-to travel solution for guests across all segments. A preview of the initiative can be Seen In This Video.

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RLH Corporation Enhances Hello Rewards Guest Recognition Program

RLH Corporation (NYSE:RLH) announced today that it is further enriching its innovative Hello Rewards guest recognition program with the introduction of a new digital currency: Hello Bucks. Unlike other loyalty program benefits, Hello Bucks was developed to reward all travelers staying at RLH Corporation hotels, not just the frequent traveler. Differentiated in the industry, the innovative Hello Bucks currency will instantly gratify Hello Rewards members with the compensation of 10 Hello Bucks for every qualifying stay at all participating RLH Corporation-branded hotels.

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Millennials Choose Hotels Based On Tech, Social Media

A strong online and social media presence is really important if a hotel hopes to attract millennials, according to a new report.

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RateGain Announces Launch of DataSure; A new Update for Optima to Ensure upto 99% Data Sufficiency

London, RateGain, the leader in providing innovative price intelligence and revenue management solutions for travel and hospitality industries, today announced the release of DataSure, a unique machine learning-enabled data quality and data profiling framework that speedily identifies, learns and fixes data sufficiency issues for each and every report generated. The launch of DataSure would improve and enhance the accuracy level of the data which will be delivered to RateGain's partner hotels so that they are better equipped to make more effective and informed decisions. The accuracy check process is executed through in-house built artificial intelligence and machine learning systems.

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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

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Intelity Partners with Acuant to Further Streamline Guest Check-in and Mobile Key Delivery

Intelity, the industry's first enterprise guest engagement and staff management platform, is announcing its partnership with Acuant, a leading Identity Proofing Platform. Through this partnership, Intelity's customers will soon be able to offer their guests remote identity check as part of the existing mobile check-in process to further streamline the guest experience before they step foot onto a property.

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NIZUC Resort & Spa Selects ALICE to Enhance Guest Satisfaction and Achieve Operational Excellence

PUNTA NIZUC, Cancun, Mexico - NIZUC Resort & Spa, the award-winning luxury resort, has selected ALICE to enhance their internal communication, employee accountability, and guest satisfaction. ALICE is the hospitality industry's leading operations technology, creating a unified hospitality experience. The tool connects all hotel departments within one platform enabling staff to interact with both the guest and each other to deliver the best service possible. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offerings.

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Moda Has Arrived

Bittel Americas announces initial customer deliveries of MODA. MODA, designed by Jacob Jensen, is Bittel's next generation ALL-IN-ONE guest room solution. MODA combines traditional nightstand devices including Bluetooth Audio, Alarm Clock, and mobile device charging into a stylish new design.

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Kiawah Island Golf Resort Enhances Guest Experience While Increasing Bookings Revenue with Agilysys rGuest Book

Alpharetta, GA. Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Kiawah Island Golf Resort has implemented Agilysys' new online reservations solution, rGuest Book. The resort chose the new booking solution to offer new and returning guests a user-friendly and effortless reservation process. Within the first 30 days of deploying rGuest Book, Kiawah Island Golf Resort more than tripled their bookings.

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Go Moment first to introduce Enterprise-Level real-time guest engagement Business Intelligence (BI) solution focused on texting

Go Moment, the world's largest provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced Ivy Analytics 2.0, the world's first Enterprise-ready real-time hotel guest engagement and staff productivity business intelligence tool.

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OpenKey Projects Issuance of 100,000 Mobile Keys Monthly

DALLAS - OpenKey, the industry standard for universal mobile key in hotels, expects to build on an impressive 2018 performance by reaching a key milestone in 2019. Following a 970 percent increase in keys issued among OpenKey client hotels last year, OpenKey is projecting performance to reach 100,000 mobile keys a month in 2019.

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SiteMinder partners with RoomIt by CWT on modern alternative to traditional corporate travel distribution

SiteMinder, the global hotel industry's leading guest acquisition platform, today announces a pioneering partnership with RoomIt by CWT, the hotel distribution division of Carlson Wagonlit Travel, a long-standing leader in business travel. The partnership will provide a modern alternative to the traditional corporate travel distribution chain by offering eligible SiteMinder hotel customers direct access to a travel management company's clients for the first time.

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What To Expect When You Travel In 2019

If you like crowds, personalized travel experiences or talking to machines, then you're going to love traveling in 2019. That's because \"overtourism,\" personalization and artificial intelligence rank among the top travel trends of the new year, experts say. And, as in years past, you'll also pay more to get where you're going.

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Kahala Hotel & Resort Upgrades Financial Accounting to Aptech PVNG

PITTSBURGH - Aptech Computer Systems announced that Kahala Hotel & Resort installed PVNG Enterprise Accounting to upgrade its back office financial processes. The Kahala Hotel & Resort is a respected luxury oceanfront destination known for its gracious Hawaiian hospitality and elegant amenities. Browser-based PVNG simplifies accounting operations and safeguards data in the cloud. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more on Aptech's products and services.

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Travel Tripper Releases the First ADA Monitoring Platform for Hotels

Travel Tripper, an award-winning digital agency and leader in hotel e-commerce, has released the first Americans with Disabilities Act (ADA) Monitoring Platform made specifically for hotels. This groundbreaking new platform offers a proactive approach to the increasing threat of ADA website lawsuits in the hotel industry, allowing hoteliers and their web service providers to address website accessibility issues and mitigate the risk of ADA compliance lawsuits.

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Marriott International's Bigger Size Could Mean Paying Lower Fees to Expedia

Marriott might have more clout in negotiations with the online booking giant following its Starwood acquisition.  Marriott International Inc. and Expedia Group Inc. are in the final stages of negotiations over how much the world's largest hotel company will pay the online booking giant, a development that will have broad implications for other hotel operators, property owners and millions of guests world-wide.

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HEBS Digital Wins Silver Adrian Award for The Resort at Pedregal's Here Comes the Sun Campaign

HEBS Digital has been honored with a Silver Adrian Award for their work on The Resort at Pedregal's Here Comes the Sun multichannel campaign by the Hospitality Sales & Marketing Association International (HSMAI) for 2018.

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Revinate Ends 2018 with Strong Company Growth and Innovation

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today shared a look-back at achievements that occurred during the 2018 calendar year. Serving the hospitality industry since 2009, Revinate moves into its 10th year in a position of tremendous strength from both a company and product perspective.

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Travel Tripper's E-Commerce Platform and Strategic Ad Campaigns Honored By HSMAI Adrian Awards For Excellence in Digital Marketing

The Hospitality Sales & Marketing Association International (HSMAI) this year honored Travel Tripper with two Silver Adrian Awards for its achievements in digital marketing innovation and campaign strategy.

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Customer experience - The arrow you need to hit the mark

We operate in an environment that is booming with an influx of travellers and hospitality brands alike. It is essential for growing hospitality brands to understand that the key to their success lies not in their product but their service.

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The Future of Travel - The 4th Travel & Hospitality Revolution, Part II: Innovators, Incubators & Hackathons

The 4th Technological Revolution is contextually just in its infancy, and this research is simply showing some of what is emerging as related to Travel and Hospitality. This 2nd in the Series by Xenia Hospitality Advisors, sheds some light below the surface to where innovations are developed, incubated, invested in, and being brought into the market. Unless you swim in these circles full time, you likely have little real idea to what is coming in next generation of valuable solutions directed to travel and hospitality consumers. This presents real risk for business disruption impacting every part of travel from airlines to hotels, transportation companies and travel experience related entities. Disruptions that are now predictably certain to occur even more rapidly and comprehensively with each new level reached in the 4th Technological Revolution.

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Revinate Announces Promotion of Customer Success Leaders

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced two executive leadership changes; Rani Croshal has been promoted to Vice President of Customer Success and Karen Stephens has been promoted to Chief Revenue Officer (CRO).

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The Boutique & Lifestyle Leaders Association (BLLA) Launches the Stay Boutique Bedding Program

The Boutique and Lifestyle Leaders Association (BLLA) is launching the Stay Boutique Bedding Program for members of the organization. The official launch date is January 2019 and will include a range of education and preferred suppliers to the program. What could be more important to a hotel room than the bedding, beginning with the mattress.

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The Good, The Bad And The Ugly: A 2018 Hotel Marketing Review

With 2018 essentially in our review mirror, it's time to take stock of what was another eventful year in hotel marketing. That includes the good, the bad and the downright ugly hotel marketing trends and practices we witnessed this past year.

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2018

December

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The Hotel Yearbook acquired by HospitalityNet sister company WIWIH AG

The Hotel Yearbook, a family of publications focused on hotel industry trends and foresight, has been wholly acquired by WIWIH AG, which was the previous owner of a 50% stake. Four special editions are in preparation now and will be published in the spring of 2019, as planned.

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INTERVIEW: Insights on Hotel Distribution Strategy from Marco Rosso, SiteMinder

In this crowded and competitive market, what's the best approach when it comes to marketing your hotel online? Hoteliers would - if they could - just focus on direct bookings with their potential clients. But with a plethora of online travel agencies out there such as booking.com and Expedia, hoteliers are having to reach out to potential guests via OTAs, even though it often means paying commissions of 15-20 percent on bookings.

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Four Seasons Resort Orlando Offers New In-room Wine By The Glass System

Guests at Four Seasons Resort Orlando at Walt Disney World Resort enjoy premium in-room design features, such as an in-mirror television in the bathroom vanity, and an iPad for ease of making requests at the tap of a button. Now, guests in select room categories have the convenience of dispensing a glass of wine on demand at the touch of a button, through Plum, the Resort's new on-demand wine system. Guests no longer have to wait for room service to arrive and uncork the bottle before enjoying a glass.

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Kapil Chopra Announces Launch of The Postcard Hotel

Leading hotelier & ex Oberoi president Kapil Chopra announced the launch of his latest hospitality venture The Postcard Hotel - a brand of unique, intimate luxury hotels in India and the world. The hotels are aimed at the leisure seeking audience and will be found in destinations by the sea, the mountains or jungles rich in wildlife.

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Maestro's Built-in Single Guest Itinerary Feature Engages Guests in Their Journey to US Virgin Islands' Bolongo Bay Beach Resort

Markham, Ontario  - Maestro PMS' Single Guest Itinerary feature now enables operators to customize their guests' total stay itineraries with the property's special look, feel and branding delivered with every Maestro deployment. Maestro's total-property software system offers 20+ modules that include Sales & Catering, Spa and Activities, Tee Times, Group Convention and Fine Dining POS that may be combined on one Single Guest Itinerary for guest convenience.

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Runtriz Announces Record-Breaking Year with Strong Company Growth and Notable Strategic Partnerships

Runtriz, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today released its year-end list of significant company 2018 gains and achievements. Recognized as one of the most innovative and agile technology providers in the industry, Runtriz powers the digital and mobile strategies of many of the world's top hotels and casino resorts.

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Doug Kennedy Announces Updates To Program For Front Desk Staff To Become 'Certified in the Heart of Hospitality.'

Doug Kennedy, who is the President of Kennedy Training Network, Inc., (KTN) says \"Now more than ever, your guests' experience at the front desk impacts the financial success of your hotel.\" In the past we all learned that \"an unhappy guest tells 9 or 10 others\" but in the era of online guest reviews and social media postings those numbers grown exponentially. With most guests booking online, the front desk colleagues are truly 'memory makers' for your hotel's reputation.

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W Records x VICE Release Amber Mark Documentary

WHAT: The launch of Marriott Content Studio and W Hotels x VICE Media partnership and multi-platform exclusive documentary \"Let's Talk About You, Amber Mark\" which will be airing on VICELAND, VICE Media's online platforms and social media channels for both partnering brands.

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LVMH Is Acquiring Luxury Hotel Group Belmond for $3.2 Billion. Here's Why / fortune.com

LVMH Moet Hennessy Louis Vuitton, the world leader in luxury goods, is acquiring London-based luxury hotel brand Belmond Group for $25 cash per share, a few bucks above its most recent stock closing price. That values Belmond's equity at $2.6 billion, and the enterprise including debt at $3.2 billion.

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A Rise In Hotel And Cruise Bookings

A rise in hotel and cruise bookings has helped European travel group Tui sail through another year with more than 10% growth in profits.

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Marriott's 500 Million Hack Blamed On China -- Should You Believe It?

Over the last week, multiple reports have linked the Chinese government to the massive hack of Marriott that exposed 500 million individuals' personal data. That included the passports and credit card details of customers at Starwood hotels, alongside a trove of other sensitive information.

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If China Hacked Marriott, 2014 Marked A Full-on Assault

THE MASSIVE DATA breach that affected 500 million Marriott customers feels like a recent event, given that the company just discovered and disclosed it over the past four months. But it's important to remember that the attack began much earlier, especially as Reuters and others have reported that state-sponsored Chinese hackers were behind it. If that attribution holds up, China's broader hacking campaign against the US in 2014 will go down as a historic assault.

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Chinese spies reportedly behind massive Marriott hack

A Chinese intelligence-gathering effort was behind the massive Marriott hotels data breach that exposed the personal information of up to 500 million people, The New York Times reported Tuesday.

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Chinese hackers reportedly behind massive Marriott cyberattack that exposed information of up to 500 million customers

A Chinese intelligence-gathering effort is reportedly behind the massive cyberattack on a Marriott hotel chain, which exposed the personal information of up to 500 million customers.

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Oyo's Push Into Southeast Asia Is a Wake-Up Call for Budget Hotel Chains

On its own, Oyo entering Southeast Asia should concern existing budget hotel players. Oyo with Grab should make them go shaky in the knees. Consolidation or new alliances will not surprise anyone.

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Crowne Plaza And The School Of Life To Offer An Emotionally Intelligent Hotel Experience

Leading business travel hotel brand, Crowne Plaza has launched a new training programme to help hotel team members become more attuned to guests' needs through a heightened awareness of the skills of emotional intelligence.

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protel Enlists Hotel Tech Report to Deliver Next Generation App Store Experience

protel has partnered with HotelTechReport.com to bring ratings and reviews to protel's App Store. protel clients can now research top rated hotel management software applications and instantly set them live, from directly within the protel Services Marketplace.

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Why 2019 Is the Year of the All-Inclusive Resort

Nearly half of all millennials list all-inclusive resorts as a top choice for their vacation stays. For the other half who may not be fully convinced, we mapped out a few pitch points on why you should consider taking the all-inclusive route in 2019.

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Hilton Honors Research Shows More Than 50 Percent of Americans Are Last Minute Holiday Shoppers

This year, holiday shopping should have been a breeze with a whopping 32 days between Thanksgiving and Christmas Day. Despite the added time, a new study released today from Hilton Honors reveals some eye-opening shopping trends: 50 percent of shoppers wait until the last month and 40 percent wait until the final week, or don't finish at all.

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Intelity is Now Live at The St. Regis Atlanta

Intelity, the world's first and most widely used integrated guest services platform, is now live at The St. Regis Atlanta and providing technological advancements for both guests and staff. The addition of Intelity is a part of the resort's multi-million dollar, property-wide refresh expected to be completed in early 2019.

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Sevenrooms Announces Continuation Of Partnership With American Express

NEW YORK (December 13, 2018) -- SevenRooms, the all-in-one reservation, seating and guest management platform, today announced an expansion of their relationship with American Express to help provide UK Platinum Cardmembers with access to restaurant reservations across the globe, all within the American Express mobile app.

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Marriott Hotels: Series Of Data Breaches Reveals Lack Of Security Awareness

The data breach hitting Marriott Hotels Group was huge. The joint-second largest to have ever taken place, in fact, after Yahoo's disastrous 2013 breach (and on par with Yahoo's 2014 breach). While the amount of data that was taken from Starwood Hotels' reservation systems (a company acquired by Marriott in 2016) was vast, what's most staggering is the fact the breach went undetected for four years, and an acquisition also took place but the alarm still wasn't raised. Since news originally broke of the release, it's also been revealed that the hotel group's own security team was hit by an attack in June 2017. Clearly something has gone amiss.

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2019 will be a year for IT to uphold international security compliance across all digital properties and tools

From the rampant adoption of mobile internal communications tools to artificial intelligence to the Internet of Things, IT departments across the hospitality landscape should prepare to see some big shake-ups in their lineup. In addition to innovative gadgets and software, 2019 will also be a year for IT to uphold international security compliance across all digital properties and tools.

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Scenario Planning for Hotel Development and Strategy Professionals: New online course set to launch early next year

In early 2019, a first-ever online course on \"Scenario Planning for Hotel Development and Strategy Professionals\" will be launched, designed to give these specialists a valuable foresight tool for assessing how the future might change - no matter whether they are evaluating future scenarios for their entire company, for a specific project, a market, country or even a city. The designer of the course and online instructor is Woody Wade, a scenario planning expert who conducts in-company scenario generation workshops for organizations worldwide.

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NAVIS Honored With Top Workplace Awards In Three States

One of the best measurements of happiness among employees comes out of annual 'workplace awards across the country. That's why NAVIS is proud to announce the honor of three workplace awards for 2018; The Oregonian Top Workplaces award for the sixth year in a row, the Orlando Sentinel Top 100 Workplace award for the third year in a row, and the 2018 Best Places To Work award from the Northern Nevada Human Resources Association two years in a row.

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OpenKey Partners with SiteMinder to Bring Automated Mobile Key to the Masses

DALLAS (December 11, 2018) - OpenKey, the industry standard for universal mobile key in hotels, today announces it has partnered with the global hotel industry's leading guest acquisition platform, SiteMinder, to make the delivery of mobile keys automated, faster and more widely available to hotel properties worldwide. Together, the leading tech giants will reach more than 160 countries where their platforms are currently active.

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More Than 30 Percent Of Americans Have Never Traveled Solo

Despite much buzz around the solo travel trend, 30.4 percent of Americans say they have never traveled alone. And those who have are more than five times as likely to travel domestically than internationally, according to a new survey* conducted by Allianz Global Assistance. More than a quarter (27.5 percent) of Americans have traveled alone for business domestically and 21 percent for leisure, while only 3.2 percent have solo traveled internationally for business and 4.8 percent for leisure.

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Marketing in a Digital World: Best Practices and Innovations for Hoteliers at HSMAI's Digital Marketing Strategy Conference

The Hospitality Sales and Marketing Association International (HSMAI) will bring together senior hotel and travel marketing professionals at its 2019 HSMAI Digital Marketing Strategy Conference on January 23 at the New York Marriott Marquis. Conference attendees will gain strategy-focused insights and solutions into \"Marketing in a Digital World\" from presentations with practical applications, thought-provoking conversations, and exposure to the latest tools to drive revenue and engage guests. HSMAI's 2019 Digital Marketing Strategy Conference will take place the day after the HSMAI Adrian Awards Gala.

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Resort Data Processing and Flip.to announce new preferred partnership: bringing high-performance operations and advocacy together to boost revenue

December 11, 2018 Vail, CO Leading property management software, Resort Data Processing (RDP), and Flip.to, the advocacy marketing platform, are proud to announce a new partnership to help hotels, resorts, vacation rentals and travel brands worldwide grow booking potential and win more travelers.

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Jonas Hospitality's Continuous Growth Drives Increase in Organizational Leadership

Jonas Hospitality is comprised of over 5,500 hotels, resorts and spas today that utilize hundreds of technology partners to meet their needs. Springer-Miller Systems, MSI and Bookassist currently make up the Jonas Hospitality portfolio of companies. Jonas Software is committed to continued growth of its hospitality software vertical, and to encompass a variety of best of breed solutions to serve its customers diverse needs.

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Marriott CFO Calls $1 Billion Estimate on Cyber Breach Premature

It's too soon for Marriott International Inc. to estimate the cost of the massive cyber breach that the company disclosed last week, and other companies that have suffered big attacks are imperfect proxies, said Chief Financial Officer Leeny Oberg at an investor conference today.

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Top Trends in Travel For 2018

Expedia.com analyzed thousands of data points this year to identify the top trends in travel for 2018, and the results show that American travelers are increasingly interested in unique and novel experiences. Highlights from the report include the rise of secondary destinations like Chiang Mai, the Azores and Cartagena, and non-traditional lodging options such as tentalows and houseboats. In the activities and attractions space, observation decks and architectural landmarks saw the biggest growth, with cooking classes and other culinary experiences close behind.

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Driving Transformation, Superior Guest Experiences In Hospitality

Hospitality organisations that don't meet their customers' need for a digital presence and mobile operations will soon become irrelevant, says Jane Thomson, MD at EOH Infor Services.

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Petra Sees More Visitors In November As Hotels Cite 70% Rise In Occupancy Rates

This year saw the \"best\" November in the history of Petra in terms of number of visitors, according to officials.

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WebBeds and 3 Asian Wholesalers Form First Bedbank Coalition to Share Supply

Hotel chains and airlines have formed alliances, why not bedbanks? The first bedbank alliance by four Asian players may be the first of its kind, but what's more important is whether it can work. After all, if it looks so logical and easy, why didn't anyone do it sooner?

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Marriott Wants To Build Loyalty With Luxury Travelers By Providing Transformative Experiences

If research commissioned by Marriott International and some of its partners is correct, you probably approach travel like Marcel Proust who said, \"My destination is no longer a place, rather a new way of seeing.\"

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Marriott Breach Exposes Far More Than Just Data

Marriott International's astonishing data breach, exposing up to half a billion guests, has revealed yet another American pressure point that's incredibly sensitive to digital attack not only must we better defend where we vote and where we get our news, but where we lay our heads when we're not at home.

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Marriott to pay for new passports for guests experiencing fraud after data breach

Marriott International will pay for customers' new passports if they can prove fraud following the company's large-scale data breach that affected as many as 500 million guests.

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Expedia to Hoteliers: Vacation Rentals Won't Steal Your Business

Expedia officials can try to assure hoteliers that the rise of alternative accommodations is no big deal for their businesses. But you can be certain that figuring out how to manage this changing dynamic is of paramount concern for all parties involved.

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Over Half of Americans Turn to Friends & Family to Find New Restaurants

NEW YORK (December 6, 2018) - SevenRooms, the all-in-one reservation, seating and guest management platform for restaurants, today released its \"Influence in the Restaurant Industry\" report, which found that when it comes to discovering new restaurants to dine at, over half of Americans (54%) rely on their friends and family to make a recommendation.

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Award-Winning Opus Hotel Selects Ivy Smartconcierge to Exceed Guest Expectations

Go Moment, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today announced that they have welcomed OPUS Vancouver to a rapidly expanding roster of notable clients. Now, following check-in, guests staying at the luxury property are greeted by Go Moment's smartconcierge Ivy, who actively responds to common questions, and personalizes their stay at every touchpoint, enabling guests to communicate with the ease of messaging.

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Runtriz and Glympse Join Forces to Offer Smart Shuttle Tracking for Hotels and Guests

Runtriz, a leading developer of innovative mobile and digital technology solutions for hotels, resorts, and casinos, today announced a new strategic partnership with Glympse, the pioneer of real-time location technology, to bring smart shuttle tracking capabilities to hotels and their guests.

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ITB Berlin and IPK International: European outbound travel grows by five per cent

Turkey recovers, Spain stagnates - Positive outlook for 2019 - ITB Berlin and IPK International analyse travel to and from Europe

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Clues in Marriott hotel hack implicate China: sources

Hackers behind a massive breach at the Marriott International hotel group left clues suggesting they were working for a Chinese government intelligence gathering operation, according to sources familiar with the matter.

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Why the Shangri-La and Klook Partnership Isn't as Odd as It Seems

Hotel chains and tours and activities are converging again as Shangri-La Hotels & Resorts and Klook strike a partnership. The deal, following Marriott International's stake in PlacePass last year, has its potential pitfalls but the upside could be huge for both parties if they can make it go smoothly.

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Shangri-La And Klook Announce Strategic Partnership To Provide Seamless Guest Experiences And Asian Hospitality

Klook, a world leading travel activities and services booking platform, and Shangri-La Hotels and Resorts, Asia Pacific's leading luxury hotel group, today announced a global strategic partnership that will enable hotel guests to directly access the world's best activities to enhance their hotel and destination experience. With this partnership, Shangri-La can provide more differentiated experiences and benefits important to guests and Golden Circle members, including earning and redeeming Golden Circle Award Points from local experiences and at over 500 restaurants and CHI, The Spa within Shangri-La. Klook's expertise in meeting the needs of the \"on-the-go\", tech-savvy, millennial traveller will complement Shangri-La's offerings and help define a new model of creating one's own journey.

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Marriott Breach Shows Importance of Digital Security

The Starwood hack wasn't the first data breach at a major hotel chain, and it won't be the last. As the meetings and events sector becomes increasingly digitalized, so too does the risk increase when it comes to cybersecurity.

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Marriott breach spurs new privacy law push

Lawmakers are fired up after Marriott International suffered what is believed to be the nation's second-largest data hack, in which hundreds of millions of its customers had their personal data stolen.

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Chuck Schumer: Marriott should replace all passports if their numbers have been stolen

The fallout from Marriott's massive data breach could cost the company millions.

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Visible and empathetic corporate leadership team will continue to hold strategic importance for the hospitality business in 2019

As we've witnessed the rise of social media transform tech and business leaders into celebrities in their own right, having a visible and empathetic corporate leadership team will continue to hold strategic importance for the hospitality business in 2019. As millennials climb in their careers and have more disposable income to spend on travel, executive hotel staffers should be prepared to branch out with new initiatives that will capture the unique social media-fueled zeitgeist of this generation.

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Gearing Up For Hospitality's New 'Arms Race'

Business has never been more competitive, and we are now in a new 'arms race' - the search for skilled team members.

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The Marriott Breach Reminds Us How Valuable Hotel Data Is To Spies

Earlier this year I wrote about the shadowy world of data brokers that buy and sell our most intimate information, from the products we buy to the medical conditions we suffer from to the locations we frequent, profiting from us without our knowledge or consent. From our pharmacies to our cellphone companies, we are surveilled in the offline world just as much as in the online. The recent massive Marriott breach offers a stark reminder of just how much intimate data about us is stored in the archives of private companies around the world and how even our purely offline activities can surveil us into the digital realm.

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CEO Interview: Franck Gervais of AccorHotels Europe, on What European Hospitality Looks Like Today

Europe's appetite for cutting-edge design, community-driven approaches, and contemporary food and beverage concepts is constantly evolving. Hotel brands, developers, and other leaders in the industry should take note.

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Award-Winning Perry Hotel Finds a Better Way to Engage with Guests

The Perry Hotel Key West has chosen ALICE to optimize staff communication and enhance the level of guest service at the highly-rated property in Key West, Florida. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Rotana Signs Long-term Agreement with Pegasus Solutions

Scottsdale, Arizona - (4 December 2018) Pegasus Solutions is pleased to announce that Rotana Hotel Management Corporation PJSC has signed a multi-year agreement for a variety of products including the Pegasus Reservations Platform, Pegasus Booking Engine, Hotelier.ai, Digital Marketing, Business Intelligence and Corporate Sales Demand solutions.

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Aston Martin and Waldorf Astoria: Where Sports Car Performance Meets Service and Style

Aston Martin Lagonda and Waldorf Astoria Hotels & Resorts, Hilton's (NYSE: HLT) iconic luxury hotel brand, announce a new, four-year, global partnership, bringing two enduring icons of global luxury together to launch a new era of performance and hospitality. The two brands promise a season of unforgettable opportunities, bringing together impressive destinations, exceptional service and the world's most dynamic and beautiful luxury sports cars.

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The Cybersecurity 202: Senators call for data breach penalties, tougher privacy laws after Marriott hack

A slew of Democratic senators are calling for tougher privacy laws and even steep fines for companies that fail to protect their customers' data from data breaches in the wake of Marriott's admission that hackers compromised the personal information of up to 500 million of its customers.

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SkyTouch Technology and Whistle Messaging, strengthen strategic relationship to further innovation in cloud based digital assistance for customers

The hospitality industry demands access to real time data to address business and customer needs. Since 2015 Whistle's leading customer engagement platform has been delivering success in addressing the needs of hotels' guests in real-time. Now with the SkyTouch /CONNECT integration platform, hoteliers and guests will experience an easier way of communicating.

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Marriott Data Breach: Class-action Suit Filed; Experts Ask Why It Wasn't Caught Earlier

Marriott's data breach problems are only getting worse. A class action lawsuit has been filed against the hotel chain and cybersecurity experts say the whole ordeal could have been detected years ago.

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Marriott Hack Adds Passport Headache, but Its Intensity Is in Dispute

The hotel chain hasn't said how many of the 500 million customers affected by a data breach had their passport numbers stolen. But the State Department and privacy experts disagree on the danger.

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Data Drives New Online Presence for Napa Valley's Bardessono Hotel & Spa

Vizergy, the travel industry's leading provider in Digital Marketing, launched its most recent project with Napa Valley's Bardessono Hotel & Spa. For more than 20 years, Vizergy Digital Marketing has been the go-to digital marketing brand for the hospitality industry. Offering the best technology platforms, website design and digital marketing services to maximize online visibility and direct revenue.

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Yatra Partners With Agoda to Offer Indian Hotels to International Travellers

Yatra Online, Inc. (NASDAQ: YTRA) (OTCQX: YTROF), one of India's leading online travel companies, has entered into a strategic partnership with Agoda, a part of Booking Holdings (Nasdaq: BKNG), to offer its Indian hotel rooms to Agoda's global travellers. Under this agreement, Agoda, one of the world's fastest growing online travel agents (OTA), will now have access to Yatra.com's inventory of more than 100,000 accommodation options in over 1300+ Indian cities and towns.

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OpenKey and Infor Announce New Partnership

DALLAS, TEXAS (December 4, 2018) - OpenKey, the industry standard for universal mobile key in hotels has announced a new alliance with Infor, a global leader in business cloud software for Enterprise and SMB companies. This alliance will allow customers to maximize OpenKey utility from within Infor's HMS platform, utilizing the efficiency of automated mobile key delivery. OpenKey can be found in 50 countries on six continents and recently opened a second office in Shanghai, China.

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US Customers Sue Marriott After Data Breach Affected 500 Million Guests

After customers in the US sued global hotel chain Marriott for exposing their data with one class-action lawsuit seeking $12.5 billion in damages, cyber security experts today asked nearly 500 million affected customers globally to change passwords and take other precautions.

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How Tech Has Revolutionized Restaurant Hospitality

Technology has proliferated in the restaurant industry over the past five years, as eateries look to improve both efficiency and the customer experience.

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Data Breach Adds to Marriott's Ongoing Loyalty Merger Challenges

In the midst of ironing out the kinks in its newly-merged loyalty program, Marriott was hit with news of a massive data breach last week. Revealed on Friday, the breach affects over 500 million former Starwood Preferred Guest loyalty members.

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Not Quite Home' For The Holidays May Make Your (And Your Family's) Season Brighter

Ready or not, the holiday season is upon us and while it's time to get together and cherish our loved ones, there may be some unwanted baggage along the way. According to a new survey from Motel 6, the leader in economy lodging, 98 percent of holiday travelers expect to feel stress during the holidays and nearly one in five are already feeling the pressure to stay with family during this holiday season.

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Goodbye, Bellboy. Robots Will Check You In And Carry Your Luggage At Smart Hotels Of The Future

Smart hotels in China will use robots to carry luggage, install facial recognition for easier check-ins, and use smart keys on phones to turn on air conditioning, predicts Jane Sun, CEO of CTrip, one of China's largest online travel services company.

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In 2019, hoteliers should prepare for a strategy shift in the realm of internal communications

In 2019, hoteliers should prepare for a strategy shift in the realm of internal communications. This year we will begin to see how mobile, real-time communication platforms positively impact company culture, team morale, and customer experience all at once. Team communication apps optimized for mobile let users collaborate remotely via peer-to-peer messaging or communication streams, conveying ideas in seconds.

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Why Those Teeny Bottles Of Hotel Shampoo Might Become Obsolete

More and more hotels are using refillable containers for bathroom amenities to reduce their use of plastics

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You Stayed At A Starwood Hotel? Tips On Data Breach

Marriott data breach

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Marriott Can Learn Lessons From Data Breach To Become Industry Leader On Cybersecurity, Says Globaldata

Following Marriotts announcement of a data breach affecting up to 500 million people,

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Balancing Heritage and Modernity

Luxury travel is expanding rapidly and our customers' requirements are becoming more and more precise. From design to restaurants, they define all the conditions for a perfect stay by pushing brands to reinvent themselves. Skift focuses on SO/s case in its European Hospitalitys Creative Renaissance report.

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Espionage, Id Theft? Myriad Risks From Stolen Marriott Data

The data stolen from the Marriott hotel empire in a massive breach is so rich and specific it could be used for espionage, identity theft, reputational attacks and even home burglaries, security experts say.

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Marriott's Starwood Should Have Detected Hack Years Earlier, Experts Say

Marriott International Inc. says it responded quickly when it learned in recent weeks of a colossal theft of customer data. But cybersecurity specialists say the company missed a significant chance to halt the breach years earlier.

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How Could Starwood Data Breach Have Gone Unnoticed For Four Years? | By Paul Muschick

I ripped Marriott earlier today for waiting nearly three months to announce that Starwood hotels customer data had been hacked.

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Cendyn is the World's Leading Hotel CRM Technology Provider 2018

Boca Raton, Florida, December 3, 2018 - Cendyn has taken home four World Travel Awards at the prestigious Grand Final Gala Ceremony on December 1, 2018, in Lisbon, Portugal. Winning World's Leading Hotel CRM Technology Provider, World's Leading Data Driven Marketing Agency, World's Leading Hotel Sales Proposal Platform, and World's Leading Hotel Event Management Platform, bring Cendyn's tally for World Travel Awards across the globe to nine in 2018.

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HSMAI Names Top 25 Extraordinary Minds of 2018

The Hospitality Sales and Marketing Association International (HSMAI) will celebrate 25 hospitality professionals as the 2018 HSMAI Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization at the HSMAI Adrian Awards Gala and a private reception on January 22, 2019 at the New York Marriott Marquis.

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New Zealand based Heritage Hotels launches new, multi-property website on HEBS Digital's smartCMS

Heritage Hotels in New Zealand is an experience out of the ordinary. A healthy indulgence, and a refreshing contrast, to everyday life. You might seek calm of Kaikoura, the bustle of the city in Wellington, a conference in Queenstown, or a party in Paihia. With Heritage Hotels, the experience is up to the traveler.

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How The Ferragamo Family Built A Successful Hotel Collection

Just steps from the Ponte Vecchio, you'll find the Gallery Hotel Art. It's one of six properties in the Lungarno Collection, a group of boutique hotels all created by the Ferragamo family. The Ferragamo footprint runs through all the hotels - five in Florence and one in Rome - from the branded beauty products in every bathroom to the Picasso and Caravaggio paintings direct from the family's private collection displayed on the walls of a sister property. An epicentre of culture, heritage and design, Gallery Hotel Art has as its backdrop one of the world's most captivating cities.

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Hotel room of the future balances tech, simplicity, ROI

The hotel guestroom of the futureor as panelists said, the guestroom of the very near futurewill continue the trend of not allowing technology to overshadow simplicity and service.

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The role of research in the hospitality industry: A content analysis of the IJHM between 2000 and 2005

Overtime, research in hospitality and tourism has shed new light into various fields such as management, human behavior, finance, planning, marketing and many more. Some have termed it as a field of multidisciplinary study which drives the perspectives of various disciplines, indicating that the research community should seize the opportunity to reevaluate the fundamental role of research by critically evaluating itself as a significant area of scientific inquiry. Further experimentation and interchange is required to create methodologies through which research may become more accessible and credible for the world. At present, the purpose of research in this field has also been a concern for hospitality journal editors and academics. Therefore, academics should carry out more causal research by leveraging on correlational or experimental designs that study the hospitality industry, as opposed to topics that are of little help in resolving the present challenges in reality.

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Former Disney/ABC and Marriott Executive is on a Mission to Transform Hospitality Brands and Marketers into Storytellers with launch of Storified Hospitality Group

Storified Hospitality Group, Inc., announces its official launch today with the roll-out of a diverse portfolio of consumer and b2b brands, services, and products that integrate content, community, and commerce, and a category exclusive partnership with Tickr, that introduces custom built data visualization products designed and priced for travel, tourism, and hospitality brands.

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Hotels Play a Bigger Role as Matchmakers With the Help of Technology

Hotel bars, restaurants, and lobbies have long been places where people gather to see, be seen, meet, and mingle. And as popular culture has demonstrated to us in countless films, TV series, and books, they often serve as the ideal backdrop for a meet cute, too.

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Europe Working On New Tourism Brand Positioning: Value Not Volume

The European Travel Commission (ETC), the organization responsible for promoting the continent as a tourist destination, is changing its marketing strategy for 2019, moving from a volume to a value-based approach.

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What 5G Will Mean for Hotels and Events

Your smartphone is about to get a whole lot faster.

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How Digital Has Transformed the Creative Landscape [Infographic]

Long gone are the days when marketing and ad teams spent their time developing just a few choice pieces for traditional channels. Digital has revolutionized nearly every aspect of creative, from the ways it is made to the ways it is distributed. How exactly have things changed? Which shifts have had the biggest impact? Did digital kill the creative star?

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2018 Poised to Advance Tourism's Leadership among Top Global Economic Sectors

The latest figures on world tourism issued by the World Tourism Organization (UNWTO) show that international tourist arrivals grew 5% year-on-year in the first nine months of 2018. This reflects continued strong demand in a favourable overall economic context.

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Is TripAdvisor's new social app the future of travel?

More than ever, we are seeing brands trying to provide a one-stop shop for all our needs in order to keep us within their website or app.

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Hotel Internet Services Survey of Hoteliers and Guests Reveals Crucial Insight on Voice Technology and In-room Entertainment Trends

Clearwater, Florida November 27, 2018 - Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has conducted a study on more than 500 guests and 200 hoteliers, in order to determine the impact that new technologies such as voice control and online content streaming are having on the hospitality market and hotel revenues. Following a similar survey conducted by HIS in 2016, Putting the Guest Back into Hotel Entertainment demonstrates how guest demands for enhanced connectivity, instant service and enhanced convenience have significantly risen over just the past 2 years.

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Hotel Guest Experience Innovator Go Moment Celebrates Record-Breaking Year

Go Moment, the worlds leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today released its list of significant company gains and achievements. The five-year-old company and creator of the award-winning smartconcierge Ivy, has experienced a landmark year that included record-setting volumes of guest interactions, new hotel clients, company executive and advisory board expansion, new technology integrations, and key new partnerships.

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Springer-Miller Systems Announces Enhanced Integration with OpenKey

DALLAS, TEXAS (November 27, 2018) - Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems has completed a next-level integration with OpenKey, the industry standard for universal mobile key. The enriched feature will automate the delivery of mobile keys to guests smartphones, reducing front-desk check-in times.

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TrustYou's New Live Chat Helps Hotels Turn Website Visitors Into Direct Bookings

TrustYou, the worlds largest guest feedback platform, today announced the launch of its new live chat channel that is part of its well-established Guest Messaging tool. The easy-to-integrate live chat enables hotels to respond to booking inquiries in real time and turn more website visitors into direct bookings with enhanced customer service opportunities. With this development, TrustYou responds to the increasing demand for instant real-time service requests from travelers before and during their stay.

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Two New China Hotels Aim to Draw Millennial Fashionistas

According to Forbes, China currently has 637 billionaires, versus a tally of 563 for the U.S.; and the China-specific Hurun Report says that Apple, followed by Bulgari, are top luxury brands when it comes to gifting. When, therefore, Bulgari recently opened its first two hotels in China, they were both bound to be hot news. If you want to people-watch China's Millennial fashionistas, these are the hotels for you. Thanks to the brand's designers Antonio Citterio Patricia Viel, and brand leader Silvio Ursini for cutlery and bedside lights you have Italian sleekness, incorporating just a modicum of Chinese elements. You have the best, if repetitive, Italian food, great wellness options, and more than enough mental stimulation through well-chosen books and memorable art. Bvlgari Hotel BeijingIn Beijing and Shanghai, the hotels anchor new communities. Beijing's Genesis Urban Living, on the bank of the Liangma River, is in a gorgeous park that is landscaped to illustrate the five flow states of wu wei (play, pause, reflect, exchange, concentrate). The 119-room hotel is flanked by Genesis headquarters, and by a Tadao Ando building, opening in 2019, as the ultimate gallery of modern Chinese art.

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Influencers And Their Role In Luxury Travel

It seems like everyones an influencer nowadays. Therefore, every business needs to understand the value that working with one might have for them.

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How Mama Shelter Uniquely Blends Key Hospitality Elements

9 cities, 6 countries, 9 restaurants, 1,156 rooms... Mama is everywhere and takes care of everything! Creator of living spaces and daily director, Mama Shelter has established itself in the heart of the most beautiful cities in the world to offer you an urban refuge that is both modern and full of spirit, but also warm and sexy. Skift reveals Mama's recipe for success in its report \"European Hospitality's Creative Renaissance\".

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Horwath HTL Industry Report: Koh Samui Top-tier Hotels

The emergence of Koh Samui as an alternative playground for well-heeled beach vacationers has led to the recent blossoming of five star and luxury resorts. New wealth has shifted east towards China and so does a surge of outbound getaway travellers. An upmarket position of Bangkok Airways and its control over the charming resort-like Samui International Airport present a good contrast to mass market orientation of Asian beach destinations like Phuket and Bali, and match well with a boutique concept and design of sprawling high-end resorts on the tropical paradise island. This latest report by Horwath HTL Thailand provides great insight into trends and outlook of Koh Samuis top-tier hotel market.

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Hotels Play a Bigger Role as Matchmakers With the Help of Technology

Hotel bars, restaurants, and lobbies have long been places where people gather to see, be seen, meet, and mingle. And as popular culture has demonstrated to us in countless films, TV series, and books, they often serve as the ideal backdrop for a meet cute, too.

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Smart Hospitality Management Market: Business Opportunities, Current Trends, Market Challenges in 2023

Worldwide Market Reports has announced the addition of the A Research Report on Global Smart Hospitality Management Market Potential Growth, Share, Demand and Analysis of Key Players Research Forecasts to (2017 2022). The global Global Smart Hospitality Management Market research report covers main factors responsible for the development of the Smart Hospitality Management Market.

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Hospitality And Tourism Leaders Are Confident Of The Future

Tourism and hospitality leaders are so confident of meeting industry job growth targets that they are already turning their focus towards setting new projections for the next decade.

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The Robotic Hotel Room On Wheels - Is This The Future Of Travel?

It's the world's poshest taxi - and a glimpse into the future of travelling.

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#TisTheSeason To Explore Hilton's Most Instagrammable Holiday Hotel Decor and Activities

Holiday trees are starting to pop up and lights are beginning to twinkle, signifying it's that time of year again when we like to ooh and ahh at the best holiday decorations and connect with family and friends.

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This Self-driving Hotel Room Could Revolutionize Travel

Question: What do you get if you cross a hotel room with a self-driving vehicle?

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\"Hotel experiences are becoming more sensory\" say AHEAD Europe awards judges

The best new hotels are stimulating all of their guests' senses, say AHEAD Europe jury members in this movie Dezeen produced for the awards programme.

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New Smart Hotel In China Let's You Book, Remote Check-in Your Room Via Wechat

It sounds little different from the primitive hotel experiences. Today, WeChat has opened doors for a smart hotel in Shanghai. China's biggest social messaging app, WeChat has partnered with InterContinental to open this new kind of hotel. It brings a different type of experience to its users by offering them options to book rooms via WeChat. Even users can remotely check-in their rooms and can also use their smartphones as key cards. There is plenty of smartness that has been stuffed into the overall working of the hotel.

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Soap Recycling Creating Win-Win-Win for Hotels, Women, Developing Communities | By Tom Idle

It was 2014 and social entrepreneur Samir Lakhani was working on sustainable aquaculture projects in the villages of Northern Cambodia. Watching a mother wash and bathe her new baby using laundry powder rather than soap is a vision that has stayed with him to this day.

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Innovation In Canada: The Hospitality Company That's Part Hotel, Part Home-share

When Airbnb was founded ten years ago, it brought a unique concept to the market: find travel accommodations that feel like home.

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As Hilton Nears 100-year Milestone, New Research Uncovers a World-Changing Impact

As Hilton heads toward a milestone 100th anniversary in 2019, new research unveils the impact the first global hotel company has had around the world, including in Asia Pacific, where it is now one of the fastest-growing global hospitality companies.

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Top 10 Best Hotels In The World That Offer Great Experience

When you are planning a vacation, you spend a lot of time researching the hotels you want to stay in, the places you visit, restaurants, shopping, and other things. You read reviews and experiences of other travelers. Folks at Travel + Leisure asked their readers to rate various hotels based on their location, facilities, food, service, and overall value. Here are the top 10 best hotels in the world in 2018 based on Travel + Leisure's survey.

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Small Luxury Hotels Of The World Is Just The Ticket

When you require a luxury hotel, do you simply look around and investigate on the Internet?

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Wyndham Hotels & Resorts Continues Elevating Signature Mid-Scale Brands with Fresh New Proposition for Ramada Encore by Wyndham

Wyndham Hotels & Resorts, the world's largest hotel franchisor and leading provider of hotel management services, with more than 9,000 hotels and 20 iconic hotel brands, today unveiled an exciting new direction for the Ramada Encore by Wyndham brand globally. Recognising that today's traveller has more choice than ever before, at the heart of this new identity is a brand promise to be \"Refreshingly Different\", which is underpinned by the brand's core attributes of being fresh, approachable and vibrant. This new identity includes a redesigned and reimagined logo, created by London-based marketing agency Octopus Group, and prototype designs for guest rooms and common spaces designed by hospitality architecture firm Harrison.

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UNWTO Partners with Niantic to Develop Innovative Tourism Experiences through Real-World Games

The World Tourism Organization (UNWTO) has partnered with one of its newest Affiliate Members, real-world games developer Niantic, to enhance global tourism through the use of mobile augmented reality game experiences.

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Tamourine's 5th Annual Hotel Marketing Thanksgiving List

Across the U.S., Thanksgiving is a holiday often spent traveling to visit with family, dining on decadent feasts sure to expand our waistlines, and inevitably watching the Detroit Lions and/or Dallas Cowboys toss around the pigskin each year.

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IDS Next to Exhibit at HITEC Dubai and Promote It's New, Innovative FX1 Platform

IDS Next, a leading global provider of next-generation technology solutions for the hotel industry, will be showcasing the world's first \"Intelligent Hotel Platform\" at HITEC Dubai 2018. FX1 is the revolutionary solution designed to decrease operational costs, increase guest satisfaction and help hoteliers drive incremental revenues. Attendees and media are invited to meet with the IDS Next team at HITEC in Dubai and view live demos.

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Where Are The World's 9 Most Instagrammable Hotels?

Only yesterday, I found myself ogling at an image of a breathtaking hotel on Instagram, while secretly adding it to my favourites.

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Delivering on the Promise of Automation for the Hospitality Industry

In the hospitality industry, customer experience is king. At the same time, companies face fierce competition for each customer dollar and have to deliver outstanding service with ever-increasing efficiency. Automation - especially voice processing, artificial intelligence, smart devices, and robotic process automation - can help with all three of these competing challenges.

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Why Hotel Brands Are 'No Shows' On Customer Engagement - Media Post

Of the leading 'Experience Brands' featured in Group XP's study quantifying the financial value of exceptional, 360 brand experience, one major industry is a surprising 'no show' on GXP's Top 30 list: hospitality.

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Famed Boutique Hotel Pioneer In Mexico Partners With SiteMinder To Draw International Travelers

The pioneer of boutique hotel design in Mexico, Grupo Habita, has partnered with the global hotel industry's leading guest acquisition platform, SiteMinder, to capitalize on the rise of international tourists in the country.

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Coworking hotels: new hotel concept for millennials and digital nomads'

The new concept of coworking hotels is on the rise, according to research by Horwath HTL. In coworking hotels the hotel facilities are integrated with coworking spaces, where hotel guests and locals gather to work and meet. In this way, coworking hotels offer a hybrid of working, sleeping and living, that anticipates the needs of millennials and the strong growing group of digital nomads.

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The Big-Money Reinvention of the Humble Hostel: A Skift Deep Dive

It took AccorHotels only 18 months to bring its hostel-like concept Jo&Joe to life.

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How AccorHotels' JO&JOE Enhances Travel Experiences

You can do whatever you want when you're at JO&JOE. Between youth hostel and hotel, the brand's Open House is a space to live and share with a unique design. In collaboration with AccorHotels, Skift explains this hybrid concept designed for millennials in its \"European Hospitality's Creative Renaissance\" report.

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Next Year's Big Travel Trends Will Make You Want To Pack Your Bags

For your next vacation, there's a pretty good chance you'll be checking into a place like La Casa Contenta, a stunning four-bedroom mansion in Temecula, Calif., with unobstructed views of the Palomar Mountain range. At least that's what the vacation rental company HomeAway says in its 2019 Trend Report, a preview of next year's big travel trends.

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RCI and Bluegreen Vacations Renew Affiliation to Continue Providing Vacation Exchange Benefits to Members and Owners

RCI, the worldwide leader in vacation exchange (NYSE: WYND), and Bluegreen Vacations Corporation (NYSE: BXG) (\"Bluegreen\" or the \"Company\") have renewed their affiliation agreement. Through the renewal, Bluegreen Vacations' more than 60 vacation resorts will continue to be part of the RCI exchange network. Properties are located across the United States and Caribbean in destinations including Orlando, Las Vegas, Myrtle Beach, Aspen and New York City.

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From Robots To \"Meat\" The Biggest Restaurant, Hotel Trends Predicted To Hit In 2019

If you haven't yet jumped on the faux-meat bandwagon, 2019 could be the year.

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Study: Over Half Of Gen Z Wants To Work In The Hospitality Industry

A new report shows that over 50 percent of the Gen Z demographicthe largest generation in the U.S.is interested in pursuing a career in hospitality. Commissioned by the American Hotel & Lodging Educational Foundation (AHLEF) and conducted by BW Research Partnership in collaboration with Hcareers, the study examines the perceptions, attitudes and career preferences of Gen Z as they gear up to enter the workforce. The study also showed that Gen Z values companies that take care of their employees, the hallmark of an industry that takes care of their people.

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Gen Z Travelers: More Open to Influence and Inspiration Than Other Generations

New insights released today by Expedia Group Media Solutions, the advertising arm of Expedia Group, illustrate the behaviors, attitudes and influences of younger travelers around the world, and shine a light on how Generation Z is redefining the rules of engagement for travel marketers. Presented at The Phocuswright Conference, the findings reveal that Gen Z are deal-driven, frequent travelers who embrace the YOLO (you only live once) mentality and have a passion for activities and bucket list experiences.

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New Research Identifies Disconnects in Travel Program Goals, Policy and Traveler Behavior

Nearly 70 percent of travel buyers say that enforcing policy compliance is among the most challenging aspects of their job, according to new research out today from the Global Business Travel Association (GBTA) in partnership with RoomIt by CWT. While travelers may book out-of-policy for preferred properties or amenities, there is also a large gap in traveler knowledge of company policy.

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All-Inclusive Caribbean Development Continues, Lenders Show Renewed Interest in the Region, and CHICOS Soccer Tournament Donates to Caribbean Rotary Fund

The 2018 edition of the Caribbean Hotel Investment Conference & Operations Summit (CHICOS) concluded last week with energetic and renewed interest in the region, as well as optimism, as displayed by a notable presence of lenders and banks eager to meet with developers.

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Winners of the Phocuswright Innovation Platform

Phocuswright Innovation Platform events showcase the most innovative companies in travel across the globe. At The Phocuswright Conference, currently underway in Los Angeles, CA, a total of 36 companies - 22 at - demonstrated groundbreaking applications and solutions poised to change the travel landscape, competing under the bright lights of Center Stage for the most coveted innovation awards in travel.

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STR, TE lower U.S. hotel growth projections in final forecast of 2018

STR and Tourism Economics' final U.S. hotel forecast revision of this year projects a lower level of performance growth for 2018 and 2019. \"Our last forecast update in August had RevPAR growth at 3.2% and 2.6% for 2018 and 2019, respectively,\" said Amanda Hite, STR's president and CEO. \"We knew the third quarter of this year would be tough because of comparisons with the post-hurricane demand period of 2017, but demand still came in lower than expected. Regardless, industry performance is still growing. There are issues such as rising labor costs, but the macroeconomic environment remains favorable overall, and the industry's record-breaking run should continue through at least 2019 even with softening in overall growth.\"

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Sofia Hotels Management implements Cendyn's eInsight CRM across their hotel group

November 15, 2018 - Boca Raton, Florida - Sofia Hotels Management, a Bulgarian hotel management company, has selected Cendyn to power CRM across their portfolio of hotels. Located in Bulgaria, Sofia Hotels Management is responsible for the development of the hotel portfolio of NIKMI JSC. Their portfolio includes Grand Hotel Sofia, Suite Hotel Sofia and soon to open, The Millennium Hotel.

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TrustYou Analysis Highlights the Most Impactful Hotel Review Topics By Market With Global And Regional Impact Scores

TrustYou, the world's largest guest feedback platform, released a comprehensive analysis of regional and global hotel review topics. Through its continuous effort in studying and leveraging guest feedback, TrustYou created this report of the different impact scores that affect the performance and reputation of global hotels, as well as in the following markets: EMEA, German-speaking countries (DE/AT/CH), US, APAC, Japan.

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Hoteliers Blend Tech and an Authentic Experience in 3 Guest Segments

Softscribe Inc., a leading hotel tech PR firm, shows how hoteliers can blend technology and an authentic guest experience to increase loyalty among Millennials, Baby Boomers and Business Travelers.

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\"The Stay\" by Ritz-Carlton

The Ritz-Carlton announces the next phase of a global partnership with Hearst Magazines on \"The Stay,\" a groundbreaking digital campaign that explores the infinite possibilities offered by a stay at The Ritz-Carlton through the lens of five original short films. Bold enough to put its brand storytelling in the hands of others, The Stay campaign stays true to a key mission of The Ritz-Carlton - to inspire life's most meaningful journeys - both in terms of the emerging talent the campaign supports as well as through the stories told in the films themselves.

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4 Digital Marketing Trends That Will Transform Travel and Hospitality Industry

This industry was among the first to start widely using digital in its interactions with customers because improving customer services is making clients and customers happy, which brings new guests engaged in order for a business to grow and prosper. We'll show you now the 4 digital marketing trends that will help you transform and improve your business in the travel and hospitality industry.

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New Research Study From Fairmont Shows Affluent Travelers Want Exclusive Experiences And View Hotels As Trusted Travel Partners

Fairmont Hotels & Resorts today released key findings from its second Luxury Insights Report. With a focus on Gateway to Home - Hotels as the Heart of their Communities, this latest volume in a series of ongoing research-led, data-driven reports on luxury travel trends, reveals that affluent travelers perceive hotels and resorts as established authorities and trusted travel guides.The newly commissioned study found that hotels are perceived as pillars in their community, connecting guests, whether from abroad or locally, to the true character of the destination. Luxury travelers view the role of a hotel beyond curating authentic local experiences. It is the combination of destination expertise and recreating the comforts of home that creates this trusted relationship and positions the most desirable hotels in the world at the very heart of the travel experience.\"Fairmont properties share a special connection to their communities and part of our brand promise is to preserve these diverse and picturesque locations while enhancing their overall welfare,\" said Sharon Cohen, Vice President, Fairmont Hotels & Resorts. \"This guiding principle is inherent to our brand's culture and was the impetus for us undertaking this study to further inform and validate the important role a hotel, specifically a Fairmont property, plays within the local community and how guests, whether abroad or local, perceive them.\" Fairmont's Luxury Insights Report is based on data uncovered from Fairmont's 2018 Global Luxury Traveler Insights Study, an online survey of 2,725 luxury travelers from France, United States, Canada, United Kingdom, Germany, China, and United Arab Emirates. Industry leaders across the globe - including consumer experience futurists, sustainability strategists, association leaders and travel company presidents - also shared their perspectives on the findings to round out the report and facilitate a discussion around innovation leadership and the integral role of experience in the travel sector. Their insights and perspectives will also be explored further in a new Leaders on Luxury video series, which will feature a mix of Fairmont, AccorHotels and other industry experts commenting on the state of the luxury market.The study reveals that guests look to luxury hotels as a key aspect of their travel experience. The influence of hotels goes beyond the traditional expectation of having a place to sleep at night, with guests looking to hotels to provide immersive experiences that are sustainably viable and meet the needs of their entire family. Report highlights include:

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mi-pad Queenstown Opens Hotel Doors with ASSA ABLOY Hospitality Mobile Access and VingCard Allure

mi-pad Queenstown, a newly opened property in Queenstown, New Zealand, has bolstered its reputation as the country's first smart hotel with the implementation of ASSA ABLOY Hospitality Mobile Access. Installed along with VingCard Allure door locks, the digital key platform provides guests with a seamless arrival experience that allows them to use personal smart devices as a room key.

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DataArt: Top 5 Travel And Hospitality Tech Trends For 2019

DataArt has predicted the top 5 travel and hospitality tech trends for 2019.

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Israel A Key Global Market For Hospitality Innovation

Israel hosted the highest number of tourists in October than ever before. Some 486,000 people, or nearly half a million visitors, came to the Holy Land - devoting 2.5 billion shekels to the Israeli economy. The record number comes at a good time. Tel Aviv will soon be hosting the \"Israel Hotel Investment Summit,\" where hotel managers will come together and speak about tourism and the need to get more accommodations up and running in the country. In 2000, Israel had about 47,000 rooms for two million visitors. In 2017, the country had 55,000 rooms and 3.6 million tourists. The Tourism Ministry is trying to change that. The government office is incentivizing building by offering grant money to developers and helping them cut through red tape. One of the summit's keynote speakers, Navneet Bali, will be talking about why Israel is a key market for hospitality innovation. Bali is the chairman for Meininger Hotels. The Jerusalem Post first asked him \"Why October?\"

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The Haley Hotel Rolls Out OpenKey's Mobile Key Technology with a Bang

DALLAS, TEXAS (November 13, 2018) - The Haley Hotel, located in Santa Barbara, California, unveiled their newest partnership with OpenKey, the industry standard for universal mobile access in hotels. The innovative technology provides hotel guests with powerful features on their personal smartphone. Guests can check-in and check-out remotely, receive a room assignment, hotel directions and Wi-Fi codes, and easily access their room and common area doors all from their mobile device.

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AccorHotels partners with Nextdoor to test coworking spaces in hotels

AccorHotels and Nextdoor join forces to offer you the perfect blend of coworking and hospitality. A bright and spacious environment perfect for working differently: that's what awaits you in the first Nextdoor in-hotel coworking space. To be discovered at the Mercure Paris Montmartre Sacre Cur!

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Milestone Starts the 2019 Awards Year with 5 Adrian Awards

Silicon Valley, CA (November 14, 2018) - The Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone Inc. with five Adrian Awards for digital marketing excellence for its winning entries in the annual Adrian Awards, the largest and most prestigious global travel marketing competition. This year Milestone is being recognized with 2 bronze awards, 2 silvers and one gold award for hotel website design and digital marketing.

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An innovation in Hotel Koning von Ungarn

Hotel Koning von Ungarn, a hotel located in the capital of Austria - Vienna has implemented an innovation at the website. At present, all of the visitors have an opportunity to plan their stay in Vienna in details, due to implementation of special widget - Our.Guide.

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Hotels.com Gives Fans A Look At Jonathan Van Ness Like They've Never Seen Before With All-new Docuseries

Hotels.com, the most rewarding way to book a place to stay, is premiering its first-ever docuseries with \"Queer Eye\" star and fan fave, Jonathan Van Ness (JVN). The gorgeous four-episode web series, Hotels.comedy Presents: 10 Nights with Jonathan Van Ness, chronicles his 10-night stand-up comedy tour across America. The behind-the-scenes series will be released on Hotels.com's YouTube channel today.

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Chief French hotel management system VEGA joins SiteMinder's network

As the international EquipHotel Paris trade show gets underway, SiteMinder today announces it has partnered with one of France's leading property management system (PMS) providers, Groupe QuatuHoRe, to further cement its position as the global hotel industry's leading guest acquisition and connectivity platform. The partnership will provide the more than 2,000 properties and approximately 10,000 hotelier daily users of Groupe QuatuHoRe's VEGA PMS with access to SiteMinder's vast network of distribution channels, to maximise their visibility online and ability to win guests from around the world.

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Empire Hotels Will Change the Hospitality Industry Renato Dimarzio, CEO

We decided to speak to Renato Dimarzio, CEO of Empire Hotels. Dimarzio is a man who hopes to defy this expectation with his distributed ledger technology platform which is focused on the hotel sector.

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Hyatt Centric Announces New Music-Inspired Brand Collaborations

Hyatt Centric, a lifestyle hotel brand that inspires destination exploration and discovery for millennial-minded travelers, today announces a new music collaboration that will bring immersive experiences to its hotels and guests through the power of music. Through new brand collaborations with key players in the music industry, Sofar Sounds and Spotify, Hyatt Centric hotels are connecting guests to the local music experience - both inside and outside the hotel - as a means to fully discover a destination. New Hyatt Centric brand experiences available in 2018 will include highly curated, secret Sofar Sounds concerts at select hotels and Spotify-streaming playlists inspired by global Hyatt Centric hotel destinations.

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Marriott International Expands Culture Day Program Worldwide In 2018

Immersive Trainings Offer Hotel Staff and Corporate Customers Deep Dives into 13 Cultures, Underscoring Company's Aim to Welcome All, Elevate Customer Satisfaction and Drive BusinessNewest Culture Days: Native American and LGBTQ

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Choosing the Best Help Desk Software for Your Business | By Matthew Brown

Far too often, companies are forced into a solution that doesn't meet the needs of their business. You don't want to use an exhaustive enterprise tax software for your individual filing, nor does a corporate audit business want to be forced into using software focused on personal finance. The needs of a consumer and business are unique and very different.

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TeamSupport and the Association of Support Professionals Launch 'Customer Support Technology for Customer Success' Webinar Series

DALLAS, Nov. 8, 2018 /PRNewswire/ -- TeamSupport, the industry's top business to business (B2B) customer support software solution, today announced that the company is teaming up with the Association of Support Professionals (ASP) to offer a webinar series featuring thought leaders in customer support technology in a fireside chat style, with TeamSupport CEO Robert Johnson hosting the interviews. The series will cover a range of topics around support technology and is geared toward customer support leaders and professionals.

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This Is What Happens When A Hotel Listens To Customers

What happens when a hotel listens to customers? What does it do when it reads the guest comment cards and makes hotel service decisions based on what travelers want? One answer comes from a boutique hotel in Honolulu, appropriately called the Hotel Renew.

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Bumble and Moxy Hotels Partner to Launch BumbleSpot #attheMoxy' to Empower Meaningful Connections

Bumble, the female-first networking app, and Moxy Hotels, Marriott International's playful experiential brand, have teamed up to launch 'BumbleSpot #attheMoxy' - fun, empowered locations at select Moxy Hotels nationwide where Bumble users can bring their connection from the digital sphere to real life. BumbleSpots are places that have been verified by Bumble as inclusive environments to meet your Bumble connections - across dating, friendship and professional networking. Moxy Hotels is Bumble's first nationwide partner to be designated as a BumbleSpot, and more BumbleSpot locations will launch across the United States and Canada over the next year.

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Emma, the World's First Digital Mountain Assistant, Kicks Off the 2018-19 Winter Season in Beta at Keystone Ski Resort

- Emma, a first generation technology, offers guests real-time information on everything from snow conditions and parking to rentals and personal performance stats

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NAU Hotels & Resorts Renews Partnership with IDeaS After Full Market Review

- Comprehensive competitive evaluation convinces Portuguese chain to extend its use of IDeaS RMS

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SiteMinder appoints technology industry veteran as CEO, says its future is central to travel

SiteMinder, the global hotel industry's leading guest acquisition platform, has appointed its first CEO to drive the continued rapid growth of its business and 30,000-strong hotel customer base. Sankar Narayan is the current chief operating officer of cloud accounting software giant Xero, and his appointment as CEO will see him co-lead SiteMinder alongside founder Mike Ford, who will remain the managing director and assume the role of Executive Chairman of the Board with a focus on driving the company's vision, strategy and product innovation.

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European Travel Commission Reports Sustained Expansion in Europe Over the Summer Months

European destinations reported healthy growth this summer despite rising political risks and less relaxed financial conditions posing a threat to the global economic outlook. Growth momentum was boosted by robust intra-European demand and improved air connectivity, notably from China.

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Apply Hospitality-Driven Thinking to Your New Venture

I just finished a new book by Stephen J. Cloobeck, \"Checking In: Hospitality-Driven Thinking, Business, and You\". As a self-made entrepreneur and former chairman of Diamond Resorts International, he asserts that the five biggest companies by market value today, Google, Facebook, Microsoft, Amazon, and Apple, aren't really tech, but hospitality companies.

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Move Over Meditation. Brits are Ironing to De-stress

This November, Hilton Garden Inn is launching an Ironing Club for guests, in response to two-thirds of Brits opting for ironing over yoga or meditation in a bid to relax.

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WTM: Wellness tourism is growing twice as fast as the tourism sector overall

Wellness tourism is growing twice as fast as the tourism sector overall, accounting for around 830 million trips a year and is worth an estimated $639 billion, according to figures released at World Travel Market London. It can encourage people to travel beyond over-crowded destinations, spend more and enjoy new experiences. 

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WTM: Will Brexit stifle innovation in the UK tourism industry?

Can travel businesses continue to innovate and take risks despite the threat of reduced funding after Britain's departure from the EU next year? Just one of the questions and themes that emerged from Day Two of World Travel Market's business sessions at the UKI & International Inspiration Zone. 

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New Whitepaper Reveals Megatrends Shaping the Future of Travel

Global market research company Euromonitor International released today a new report \"Megatrends Shaping the Future of Travel\" at World Travel Market (WTM) London, the leading travel and tourism event worldwide.

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Intelity and ALICE, Forbes Travel Guide Brand Officials, Announce Integration and Partnership

Los Angeles, CA (Date) Intelity, the global travel industry's leading enterprise mobile and in-room technology platform, and ALICE, the hospitality industry's leading operations platform, announced today they have teamed up to offer hotels the most complete suite of tools available to manage their hotels and interact with guests.

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Roxy Speech-Enabled Assistant Partners with Whistle Messaging, Inc.

Roxy, the company behind the speech-enabled device built just for hotels has announced a partnership with Whistle Messaging, Inc., which provides a convenient cloud-based service for guests to engage with hotels using SMS and popular mobile messaging applications.

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The Woodmark Hotel Launches Mobile Key with OpenKey and MIWA

DALLAS, TEXAS (November 6, 2018) - The Woodmark Hotel and Still Spa, a Destination Luxury Hotel located in Kirkland, Washington has selected OpenKey, the industry standard for universal mobile key, as their provider of choice for keyless room entry. Guests at The Woodmark will enjoy a high-tech and seamless experience courtesy of the OpenKey and MIWA Lock integration.

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WTM London: Travel Tech is Driving Consumer Change

Travel technology is not only responding to some of the changes in traveller behaviour but also driving some of those changes, according to experts speaking on the opening day of Travel Forward.

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Booking Holdings Makes Major Pivot Toward Merchant Hotel Bookings

Nearly two years ago, when Booking Holdings appointed Glenn Fogel as its CEO, analysts would have never have expected the company to tilt toward brand marketing or make a big push toward the merchant hotel model.

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Vision Hospitality Group to Introduce New Division Entitled Humanist

Today, Vision Hospitality Group unveiled plans for its newest boutique hospitality brand, Kinley. Providing a contemporary approach to the hotel experience that is both warm and effortless, Kinley will be part of the overarching company's new Humanist lifestyle portfolio, debuting in Cincinnati in late 2019, followed by Chattanooga, Tennessee in 2020. Humanist will also be comprised of The Grady Hotel, set to open next year in downtown Louisville, Kentucky, in additional to other lifestyle properties.

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Over 1,000 Hotels Around The World Are Now Sharing Unique Local Experiences With Arrivedo's Technology

Arrivedo, the first online platform with curated content of local things to do around hotels, today announces that 1,000 hotels are now using its technology to enhance their guests' experience. The company has been selected as an innovator at this year's Phocuswright Conference on November 13-15 in Los Angeles, which will allow it to share its quality content creation expertise with the event's attendees.

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AMERON Hotels Signs on With Pegasus Solutions

Pegasus Solutions is pleased to announce that AMERON Hotels has signed a multi-year agreement for a variety of products including the Pegasus Reservations Platform, Pegasus Connect, and Utell Voice Services.

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Japan Invests In Service Industry, Reshaping Its Legendary Hospitality

Japan's capital expenditure boom is shifting to the services sector, stirring fears that self-checkout systems and software will take the human touch out of omotenashi, the country's vaunted commitment to hospitality.

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The Hotel Brand On The Cutting Edge Of Entertainment And Tech

A robot butler that brings you toothbrushes or snacks. A voice-activated morning music playlist. A room service request conveyed entirely in emoji.

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Fornova launches Q3 Worldwide Distribution Trends for MSE, highlights challenges beyond direct bookings

London, 5 November 2018 - Fornova, a leading provider of distribution intelligence and automation solutions for hotels, have released their 2nd edition of Worldwide Distribution Trends for Meta Search Engines, for Q3 2018. The report analyses and highlights key trends that are impacting hotels on Meta Search Engines, and a new battle brewing between contracted and non-contracted OTAs.

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Pegasus Solutions to Showcase its Internet Booking Engine Enhancements at the World Travel Market 2018, November 5 - 7

While exhibiting at World Travel Market 2018, hotel technology leader Pegasus Solutions will be demonstrating the latest enhancements to its online booking engine, engineered to drive more direct bookings for independent properties and hotel chains alike. The Pegasus Booking Engine offers full feature functionality consumers have come to expect from an online shopping experience. It's one of the many Pegasus technology solutions in use by global hotel chains, management companies, and independent hotels, including the Pegasus Reservations Platform.

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Pegasus Solutions to Launch New Hotel Chain Enterprise Analytics Solution at World Travel Market London November 5-7, 2018

While exhibiting at World Travel Market 2018, hotel technology leader Pegasus Solutions will be showcasing its newest cloud-based product: Pegasus Enterprise Analytics. This advanced solution integrates directly with the powerful Pegasus Reservations Platform used by hotel brands, management companies, and independent hotels to manage availability, rates and inventory across all of their channels at the click of a button.

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Life House Hotels' Social Network Is Made For The Millennial Traveler

ust when you thought you knew everything about traveling, something else comes onto the scene. Your favorite travel influencers are in a city you barely recognize, or a new app comes out that helps you score flights at a decent price. (It's an entire industry within itself, and one that's hard to keep track of a majority of the time.) Girl, I'm right there with you scrolling through social media, trying to find the must-see spots around the world and some sweet accommodations. Let me tell you something that you likely don't know: Life House Hotels' social network is made for the millennial traveler, like me or you. Don't sleep on this one (well, until you hit the hay at the hotel), because it's another game-changer.

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The Bigger Promise of Voice in Hospitality Could Be With Vacation Rentals

There's been plenty of anticipation and coverage of the possibility of using voice technology in hotels, but when it comes to vacation rentals, the theoretical power of voice has the potential to be truly transformative for an area of hospitality without staff to provide certain services.

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Pegasus Solutions to Launch New Hotel Chain Enterprise Analytics Solution at World Travel Market London November 5-7, 2018

While exhibiting at World Travel Market 2018, hotel technology leader Pegasus Solutions will be showcasing its newest cloud-based product: Pegasus Enterprise Analytics. This advanced solution integrates directly with the powerful Pegasus Reservations Platform used by hotel brands, management companies, and independent hotels to manage availability, rates and inventory across all of their channels at the click of a button.

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Booking Booster 3.0: Booking.com Highlights Key Areas Being Tackled by Enterprising Startups in Sustainable Tourism

Today Booking.com, a leader in travel technology, announces the opening of applications for the third annual Booking Booster accelerator program for startups in sustainable tourism. Booking.com is calling startups from around the world that are building technology-driven solutions to sustainable travel challenges - in multiple areas - to apply for support from its 2 million fund.

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The City Of Lausanne And EHL Group To Create The First Innovation Hub Dedicated To Hospitality In Europe

The City of Lausanne and EHL Group sign a convention for the development and rehabilitation of the Lausanne neighborhood of Chalet-A-Gobet, to create the first Innovation Hub dedicated to hospitality in Europe.Signed for an initial period of 50 years by Natacha Litzistorf, Municipal Councilor and Director of Lodging, Environment and Architecture of the City of Lausanne, Andre Witschi, Chairman of the Board of Governors of EHL Foundation, Michel Rochat, CEO, and Maxime Medina, Chief Asset Management Officer of EHL Group, the agreement will allow EHL to extend its academic ecosystem to construct a hub dedicated to research and innovation, and in support of entrepreneurship.

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On The Move: When Hotel Lighting Is A Turn-off

I'm no technophobe, but having stayed in two five-star hotels in Abu Dhabi in the past month, I'm sorry to report that my previously long list of hotel hates has only grown longer and more detailed. As technology becomes more ambitious and ubiquitous, so do the pitfalls, and there's nothing like a new or \"upgraded\" hotel to make you feel like you're at best part of the testing process, and at worst a hapless victim in a game of random persecution.

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NAVIS Announces Launch of the Only Complete Hospitality CRM Platform

The hospitality marketplace is changing quickly, and the NAVIS mission is to help their hospitality clients accelerate revenue growth, enhance guest experiences, and increase the lifetime value of their guests. That's why the company is thrilled to announce the official launch of the industry's only complete Hospitality CRM that unifies hotel reservations and marketing teams around their guest data to drive more direct bookings and revenue. The highly anticipated new platform was unveiled this week to NAVIS clients and partners at the annual VRMA International Conference in Las Vegas, Nevada.

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The Guardian App Launches November 2018

MIAMI - November 1, 2018 - Creating Revolutions is releasing a FREE consumer version of its ground-breaking technology originally created for hotel employee security. The Guardian App is designed to enhance safety of women as they travel on their daily route from point A to point B. Unfortunately, we live in a time where women are often terrified about what will happen to them at the hands of an assailant. The Guardian app uses a radical new method to immediately alert someone they trust, in the event something should happen.

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Global Hotel Alliance Welcomes New Shareholders to Accelerate Its Growth Plans

Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands, and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, has received substantial investments from two new shareholders that will enable it to accelerate its strategic growth plans.

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Great National Hotels partners with For-Sight Guest CRM

Great National Hotels have partnered with Forth Communication Limited to offer Forth's state of the art For-Sight Guest CRM as part of their portfolio.

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Lodging Interactive Rolls Out Commingle:Engage Total Customer Engagement Services.

Lodging Interactive, an award-winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of commingle:engage, a total customer engagement solution for hotels and resorts. commingle:engage is a fully managed service that enables properties, of any size, to effectively build customer loyalty through personal, one-on-one, customer engagement with new and past guests.

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NH Hotel Group Launches Fastpass To Offer Guests Complete Control Over Their Stay

FASTPASS will be available in 29 of the 30 markets where the NH Hotel Group is present30 October 2018Category: Products and services

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TrustYou becomes 100th hotel technology brand to embrace SiteMinder Exchange

The world's largest guest feedback platform, TrustYou, has become the 100th hotel technology provider to sign up for SiteMinder Exchange, a powerfully-simple solution launched in June by the global hotel industry's leading guest acquisition platform, SiteMinder to solve the connectivity problem for hotel property management systems (PMSs) and hotel applications.

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At Life House Hotels, Guests Connect Before They Travel

It's safe to assume that, as a traveler, you have your pre-trip routine down to a science. Perhaps you Google Image your upcoming destination before bed every night, daydreaming about the moment when you'll finally be able to swim in those turquoise-blue waters. Or maybe you buy a bunch of novels that take place in your travel spot of choice, just to get in the mood. Or, if you're anything like us, you go down a deep Instagram rabbit hole, cruising through your hotel's geotag and creeping on random previous guests' photos for hours on end.

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Revinate Announces Partnership with Duetto

San Francisco, Oct. 30, 2018 Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced a partnership with Duetto, hospitality's only Revenue Strategy Platform, to enhance the power of its guest marketing solution. Now, joint customers will be able to use Duetto's platform and its Open Pricing application GameChanger to dynamically price upsells and upgrades driven through Revinate Marketing. The real-time pricing solution will enable personalized offers to maximize conversion and revenue.

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First Deployment of Volara-powered Alexa Technology in Mexico Debuts at Viceroy Los Cabos

Volara - the voice hub for the hotel industry - has been selected by Viceroy Los Cabos to provide voice technology within the guestrooms at the iconic, award winning resort. Viceroy Los Cabos, located on the Sea of Cortes in Baja California, is the first property in the Viceroy Hotel Group portfolio to enable voice-based conversations with their guests managed in real-time and securely integrated into existing hotel technologies by Volara's software.

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California Lodging Industry Association Teams With OpenKey

SACRAMENTO, CA (October 30, 2018) - California Lodging Industry Association (CLIA) today announced the appointment of OpenKey as Exclusive Mobile Key Provider for the Association, whose mission is to promote, protect and advance the interest of lodging owners and their management teams statewide, and to provide a network of resources to support member efficiency, profitability and professionalism. OpenKey is the industry standard for universal mobile key in hotels.

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Runtriz Showcases Game-Changing Hotel Mobile and Digital Technology Solutions at World Travel Market (WTM) in London

Attendees at the upcoming World Travel Market (WTM) in London will be introduced to the latest cutting-edge advancements from Runtriz, a leading developer of innovative mobile and digital technology solutions for hotels, resorts and casinos. The company will be showcasing mobile and guest facing solutions that enhance the guest experience including artificial intelligence and voice-activated technologies using Alexa in hotel rooms. The event, which takes place November 5th to 7th, at the Excel Centre brings together almost 5,000 exhibiting destinations, technology and private sector companies and 51,000 travel professionals, key industry buyers, journalists, and digital influencers. Attendees and media are invited to meet with the Runtriz team at stand TT400.

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The Fight for a Better Hospitality Industry Starts Here

Late on an autumn afternoon in Williamsburg, Brooklyn, Kate Galassi stood with a baby in one hand and a microphone in the other, addressing a group of about 75 women and a handful of men who sat around long tables in a warmly lit, brick-walled event space at the Wythe Hotel.

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OTA Insight's market leading position in Germany reinforced by new technology partnership with Fairmas

OTA Insight, creator of the hospitality industry's leading cloud-based business intelligence (BI) solutions specialising in pricing and distribution strategy and long-established Fairmas GmbH, a hotel specialist for software solutions in the areas of financial planning, controlling, management reporting and benchmarking headquartered in Berlin, announce their partnership to integrate their systems to increase the benefits for their mutual customers.

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After months of testing, Google has released a new design for the hotel search results.

The new design uses a grid and card interface that shows hotel cards sorted by your search filter. You can further filter down the search results on the map by zooming in and/or dragging the map around. You can also change your date range, price ranges, review ranges and more, as well as specify which amenities are required and more.Why it matters: If you are a hotel provider, the design change to hotel search results in Google could impact your bookings. Keep an eye on the change, how your bookings and traffic change with it and make any necessary tweaks to improve your traffic from Google search.

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How wellness became big business in America

During a '60 Minutes' segment on health in 1979, anchor Dan Rather said, \"'Wellness': there's a word you don't hear every day.\"

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The Standard hotel NYC created a virtual lobby so you can meet fellow guests IRL

The Standard is here to play. Sort of. As the hotel industry figures out how to navigate hospitality in the age of Airbnb, the boutique hotel chain is focusing on its strengths. \"It's forced us to do better what we're really good at, and what we're really good at is bringing people together,\" says Standard International CEO Amar Lalvani. \"That's something [Airbnb] can never do.\"

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The Next Generation EcoTouch Flex WiFi Intelligent Thermostat Positions Telkonet for Expansion Deep into New Markets

Waukesha, WI - Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions is proud to announce the launch of its' next generation thermostat, the EcoTouch Flex WiFi. The EcoTouch Flex WiFi features the ability to provide elegant individualized WiFi thermostats for markets beyond hospitality. Positioning Telkonet to further expand into the residential market, the EcoTouch Flex WiFI allows residents to control and automate their thermostats with the Symphony Sonata mobile app giving residents control over their systems at home and away.

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A complete guide to your hotel's Google My Business profile

Your Google My Business (GMB) profile is an essential piece of your hotel's online marketing channel. In fact, our research has shown that GMB profile listings can bring over 50% of organic traffic to a hotel's website and drive huge amount of booked room revenue.

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Travel industry brings innovative technology along for the ride

Room service at the Hotel Monville in Montreal starts with a phone call that tells the guest: Your robot delivery is outside.

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Brand Specialist Says HR Can Unlock A Stronger Caribbean Tourism Identity

A more globally competitive Caribbean tourism brand and stronger industry await if the power of human resource management is harnessed to enhance branding. That is the key message that Ron Johnson, the managing director of Blueprint Creative, Barbados, will deliver during the Caribbean Tourism Organization (CTO)'s 9th Tourism Human Resources Conference in the Cayman Islands from 28-30 November, 2018.

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The Storied History Behind Five Iconic New York Hotels

New York City is home to some of the most legendary hotels in the world. Highly touted for their service, luxury and elegance, many of them also have a rich history that adds to the experience of staying there.

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Whistle Provides Hotels With Opt-In Engine for Guest Messaging Platform

Whistle, the top rated guest messaging platform, provides hotels with a powerful opt-in engine to verify messaging consent. Hotels obtain consent for SMS and Mobile Messages from guests, ensuring proper opt-in.

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ITB Berlin and IPK International: Luxury Trips are increasing among Millennials

Millennials now largest age group for international travel - Growing share of luxury trips - City trips are number one holiday - ITB Berlin and IPK International analyse the travel behaviour of Millennials

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Airbnb can't go on unregulated it does too much damage to cities

Remember the \"sharing economy\"? That rhetoric looks more comically disingenuous than ever in light of the news that a single Airbnb user in Barcelona is managing a portfolio of properties that brings in an eye-watering 33,000 a day in high season. Old neighbourhoods are being overrun with short-term tourists and shops selling souvenir tat. Rents for residents are being driven up, in Barcelona as well as Berlin, New York and elsewhere. Airbnb is a parasitic monster that squats over cities and hoovers up vast sums of money through its slimy proboscis. So what can be done? 

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Nobody in travel like Netflix'

Nobody in the travel sector is delivering personalised content and products for consumers the way Netflix and Amazon do.

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From Hurricanes To Rooftop Bars: 5 Trends To Watch In Hospitality

In today's competitive hotel market, owners and operators are constantly looking for new strategies to give them a leg up and watching out for the issues they need to stay ahead of. Hospitality executives at the sixth annual Bisnow Lodging Investment Summit East shared several trends they are seeing, from the importance of placemaking and food and beverage concepts to the challenges of the labor market and disaster preparedness. For The Cordish Cos. CEO David Cordish, the success of a hotel comes from the atmosphere of the surrounding area. That's why the developer has focused on creating large-scale entertainment districts that draw visitors and leverage popular attractions like sports stadiums. \"What we learned trying to do placemaking was it wasn't easy to come up with a hook,\" Cordish said. \"Eventually what we drifted into was entertainment districts as our hook, and that's become a core of Cordish development.\" Cordish, the owner of the Live! hospitality brand, has completed or is planning entertainment district developments in Maryland, Philadelphia, St. Louis, Arlington, Texas, and other cities. \"Lots of developers do mixed-use projects, the secret sauce of our company has been all of these projects have as a central core the Live! entertainment district,\" Cordish said. \"What we discovered is that people want to be with other people, so you need to create entertainment. It turned out that's the one thing Amazon can't compete with, they can't deliver a social experience.\" The U.S. unemployment rate in September dipped to a 49-year-low of 3.7%. The tight labor market has created heated competition among hotel companies to attract and retain talented employees, leading employers to put a greater focus on company culture. \"You have to create an environment that people want to be there, because they don't have to be there. They can go somewhere else,\" Interstate Hotels & Resorts Chief Development Officer Greg O'Stein said. \"You want to create an environment that's not toxic. Hotels with high turnover don't have the right leadership style.\" Hilton President of Americas Danny Hughes said it is important to establish clear ladders for employees to advance in their careers so they don't look elsewhere for better opportunities. \"It's about creating opportunities for people to grow,\" Hughes said. \"You need to identify the best talent and treat them differently, and go out of your way to give them room to grow.\" While the hunt for talent is commonly associated with high-paying, competitive jobs, the hospitality industry is propped up by thousands of low-wage workers. The macroeconomics surrounding that labor pool is concerning, Hospitality Investors Trust CEO Jonathan Mehlman said.

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Innovation and Ease of Use Set Maestro PMS Apart, Proves Perfect for River Bend Casino Hotel Operated by Wyandotte Tribe

Markham, Ontario - October 25, 2018 - When the Wyandotte Tribe decided to develop the River Bend Casino Hotel in 2016 it started property software shopping. The Tribe asked its new GM to attend a national gaming conference to evaluate casino back office gaming solutions and hotel property software systems. \"My business is casino hotel operations and I have worked with several property software systems at other casino hotels. We saw Maestro PMS at the show and included them in the systems we evaluated,\" said Gary Johnson, General Manager of the River Bend Casino Hotel in Wyandotte, OK. \"Maestro was the best system we reviewed. It was easy for our staff to learn, it interfaced with our Konami gaming system perfectly, and was cost effective for us\".

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Redefining Traditional Hospitality Through Technology, YOTEL Boston Upgrades Operations Efficiency

YOTEL Boston, a cutting-edge, tech-savvy hotel located in the innovative Boston Seaport district, has selected ALICE to enhance their internal communication, preventative maintenance, concierge operations, and guest engagement. This central Boston hotel is uncompromisingly designed for the guest experience, and is revolutionizing the traditional view of a luxury hotel stay by focusing on everything guests need, and nothing they don't. Through implementing ALICE, YOTEL Boston will create a seamless level of communication staff-to-staff, and guest-to-staff. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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OpenTravel Alliance Makes Strategic Changes

The OpenTravel Alliance, the travel industry non-profit trade association responsible for developing and maintaining interoperability for all travel verticals, announces strategic organizational changes that will enable the association to continue to serve its members and the travel industry as a whole.

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The Design of Travel and Hospitality in the Year 2039

What will the travel and hospitality space look like 20 years from now? Will we check ourselves into our hotel rooms on iPads? Use our own fingerprints in lieu of room keys? Receive room service delivered by robots? (Believe it or not, these things are all happening now.) Twenty years ago, it would have been difficult to imagine that a large swath of the earth's population would walk around with what are essentially tiny computers capable of making phone calls, sending emails, taking photos, mapping out directions, and much more in their pockets. As technology has evolved, so has the travel industry. We may have more choices than ever before, but that only means architects, designers, and others working in hospitality must focus on how they can use design to set themselves and their products apart.

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My Wishlist For The Hotel Room Of The Future

The exhibitors at the Independent Hotel Show, which took place at London's Olympia centre this month, are an eager bunch. They beckon to show me the latest in-room coffee machines, concierge waistcoats and \"chemical-free\" mattresses.

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Hotels adjust to accommodate surge in millennial road warriors

Millennials, who now account for roughly a third of the U.S. workforce, represent a growing share of business travelers. Unlike the road warriors of previous generations, however, millennials are demanding a new type of business travel experience, and hotels are moving quickly to accommodate them.

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Weird, dynamic, unpredictable': into the future with online travel

From 'dated' industry comeback kids to the Google factor, and doing things differently with loyalty and personalisation, it is all happening in Las Vegas where EyeforTravel North America kicked of yesterday

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The Top 25 Most Haunted Historic Hotels for 2018 announced by Historic Hotels of America

Historic Hotels of America has over 300 hotels with long and storied histories representing over 36 decades in American history. From a former Carmelite convent to hotels that are adjacent to battlegrounds and a hotel that was once a morgue, many of these hotels have \"spirited\" guests that continue to haunt the halls long after they have checked out. Here is Historic Hotels of America's Top 25 Most Haunted Historic Hotels for 2018 along with some of America's spookiest hotel ghost stories:

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OTA Insight Reaches 500 Subscribed Hotels for Revenue Insight Dashboard Six Months After Launch

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced that 500 hotels are now able to drive additional revenue and increase profit by utilizing its Revenue Insight solution. Revenue managers at select Canadian properties within the Westmont Hospitality Group portfolio have turned to Revenue Insight to deliver smarter property analytics and are driving increased efficiencies by combining historical and future performance data with its real time Rate Insight platform.

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The Kenya Utalii Receives First Batch Of Zambian Hospitality Students On Presidential Scholarships

The Kenya Utalii College has received the first batch of 26 foreign students from Zambia.The students are on a full presidential scholarship announced by President Uhuru Kenyatta.The second batch of 24 students will join Africa's premier hospitality training institution next September, to make the total number of Zambians hospitality students on a presidential scholarship at the institution 50. Reported to college Utalii CEO and principal Hashim Mohamed on Monday told The Standard the 26 had reported at the Ruaraka-based main campus in Nairobi. \"We have already admitted them and they have settled down well. They reported in September,\" said Mr Mohamed.

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Customizable Rooms in Motto by Hilton

The Motto WayMotto by Hilton hotels around the world will show off their flexibility through spaces that have been cleverly designed, technology that makes traveling seamless and a standout sleep experience that makes recharging easier than ever.

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Hilton Announces Innovative New Hotel Brand; Motto by Hilton' Will Deliver Affordable Style in Coveted Urban Destinations

MCLEAN, Va. - Hilton (NYSE: HLT) today announced the launch of Motto by Hilton, its newest affordable lifestyle brand that will empower guests by giving them the freedom to create their own experiences in the world's most sought-after cities. As Hilton approaches its 100th anniversary, it continues to pioneer the hospitality landscape with a new brand to address the needs and desires of the evolving global traveler.

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Emiratis Aspiring For A Career In The Region's Hospitality Industry Can Benefit From 50% Scholarships Being Offered By The UAE's Emirates Academy Of Hospitality Management (EAHM)

The opportunity will be available at Najah a higher education fair, which is being held at Abu Dhabi National Exhibition Centre, from October 31 to November 2, under the patronage of HE Sheikh Nahyan Bin Mubarak Al Nahyan.

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Direct Booking Summit: Asia-Pacific announces venue, agenda and first speakers

The inaugural Direct Booking Summit: Asia-Pacific will take place in The Fullerton Hotel Singapore on February 27-28. The event, hosted by Triptease, will bring together hoteliers from across the region to discuss practical strategies to increase the number of bookings that come directly through the hotel website (as opposed to through online travel agents, or 'OTAs'). The conference will specifically address regional challenges such as the problem of rogue wholesale rates, mobile UX challenges and the struggle to maintain rate parity in a fragmented OTA market.

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Meta on meta, how can it make sense?

Steve Endacott, chairman of Teletext Holidays explains why Google Hotel Finder is dominated by price comparison sitesWhen Google launched its Hotel Finder product, it fanfared how the product would allow more hotels to advertise their own direct web sites.

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As brands proliferate, guest desires still paramount

In today's increasingly competitive market, branded hotels have a lot they need to deliver.

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Your brand is no longer protected on Google Ads. This is how it will affect your AdWords (Google Ads)

A few days ago, Google informed users that it will change the brand-protection policy on its text adverts on Google Ads (what used to be known as AdWords), something which Simone Puerto previously wrote in his post. In practice, it means that any distributor can use the brand name with the same conditions as you.

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Re-envisioning the Future of Hospitality

Thibault Viort, Chief Disruption and Growth Officer at AccorHotels, details how and why the Group has acquired over a dozen start-ups adjacent to the hotel business since 2016.

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More than 500 hotel websites have local guidebook

Our.Guide offers unique software for every hotel website. It is a unique solution that has numerous advantages for every type of accommodation providers. It is considered to be number one of local widgets in the industry that helps to attract the new hotel guests and provides lots of information.

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Meyer Jabara Hotels Retains Management of Marriott Stamford Hotel Under New Ownership

[Danbury, Conn., October 22, 2018 ] Meyer Jabara Hotels (MJH) will remain property manager of the Marriott Stamford hotel downtown following its recent sale by HD Realty Associates LLC to a prominent, multi-strategy Manhattan investment group. MJH has successfully served as the property manager for more than 20 years.

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Wellness Now a $4.2 Trillion Global Industry with 12.8% Growth from 2015-2017

The global wellness industry grew 12.8% in the last two years, from a $3.7 trillion market in 2015 to $4.2 trillion in 2017, according to an in-depth research report, the 2018 Global Wellness Economy Monitor, released today by the nonprofit Global Wellness Institute (GWI). This all-new data on the ten markets that comprise the global wellness economy provides fresh evidence that wellness remains one of the world's biggest and fast-growing industries.

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Five Charts: Why Users Are Fed Up with Digital Ads

While many people understand that advertising is a necessary burden that comes with viewing free content, the current state of digital advertising is still annoying a lot of folks, according to several studies. 

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Google testing new hotel search experience on desktop

With the user in mind, Google's new desktop experience is as user-friendly as ever, with a cleaner and enhanced modern look as well as newly updated features.

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Are Pre-Fab Hotels The Future Of Hospitality?

With the cost and improved quality of construction, combined with the sprint to open doors sooner, many hoteliers are now leveraging an emerging trend in pre-fab construction. That is according to panelists at the Stack and Stay panel at CREW Network Convention and Marketplace.

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Getting The Customer Experience Balance Right: A Dallas Hospitality Icon Shows The Way

Achieving a successful balance at your business between the old and the new-between tradition and revitalization-is a tricky part of customer experience design and execution. If a business doesn't ever change things up, it will soon fall out of step with the changing desires of new generations of customers, and even disappoint existing customers who look for a bit of a change from time to time.

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Self-Driving Hotel Rooms May Soon Become a Reality

The Autonomous Travel Suite integrates transportation and hospitality though a driver-less, mobile suite offering door-to-door transportation service in between the traveler's home and destination. Within a compact hotel room environment, the suite is equipped with basic sleeping, working and washroom functions, allowing the guests use their travel time more efficiently and productively. Using Autonomous driving technology, the travel suite brings you to multiple destinations working as your personal vehicle and mobile hotel room.

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Silver Reef Casino to Implement KEYPR's Guest Experience and Management Platform

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington.

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Exploring Three Major Trends Driving The Hospitality Industry

The dynamism of the hospitality industry requires hotel organizations to invest in solutions that create personalized guest experiences and augment guest loyalty. The contemporary needs, desires of guests (authenticity of destination experiences, eco-conscious facilities, increasing demand for adventure) have led to the emergence of trends to improve guest relationships and stay competitive. The rapid advances in technology continue to revolutionize guests' preferences and habits in terms of choices and reservations

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Mobile Learning Technology Firm, Boost, Receives Significant Investment From eCole Hoteliere De Lausanne

Boost, a leading mobile learning solutions provider for the Hospitality industry, announces a partnership with ecole hoteliere de Lausanne (EHL) that will see the Swiss hospitality management university make a strategic investment into the mobile technology learning firm. This will allow Boost to continue to build its presence across the world of hospitality, expanding its suit of mobile learning solutions as well as tap EHL's expertise built over more than one hundred years. Boost's platform leverages mobile technology to provide a holistic team management system that brings together mobile learning, messaging, communication, recruitment (including assessment), measurement and organisational capabilities under a simple-to-use mobile umbrella.

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OpenTable Pilots Centralized Reservations for Hospitality Groups on GuestCenter

OpenTable, the world's leading provider of online restaurant reservations and part of Booking Holdings, Inc. (NASDAQ: BKNG), today unveiled the pilot of a new centralized reservation feature for restaurant groups within its flagship product, GuestCenter. This new reservation view is the first in a suite of features designed to streamline operations through group-level tools for planning, management, and business intelligence; all in one dedicated group platform.

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Could The Hotelier Coin Be The Answer To Revamping The Hospitality Industry?

What if a hotel you had booked knew whether you liked a glass of red wine, knew your preference for a particular beer or if you had a liking for a cream tea without having to talk to them, and all through a digital profile?

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7 Important Truths About Guest Messaging In Hospitality

The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it's only logical that SMS and messaging apps such as WhatsApp, Messenger and WeChat will soon be adopted at scale.

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Video: Marriott's New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Merging three different loyalty programs into one isn't the only tricky technological feat that Marriott International has had to pull off following its $13.3 billion acquisition of Starwood Hotels & Resorts.

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Booking.com Reveals 8 Travel Predictions for 2019

Leveraging its unique position as a travel and technology leader, Booking.com, the global leader in connecting travelers with incredible places to stay, has delved into its unprecedented insights from over 163 million verified guest reviews and research from 21,500 travelers across 29 countries, to reveal eight travel predictions for 2019, giving an exclusive peek into the crystal ball of what travelers can expect in the year ahead.

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The Peabody Memphis Installs Aptech PVNG Cloud Accounting to Simplify Processes

PITTSBURGH - Aptech Computer Systems announced that The Peabody Memphis upgraded its back office financial system to cloud-based PVNG Enterprise Accounting to simplify accounting operations and safeguard data in the cloud. The landmark 464-room Memphis luxury hotel was named the 2018 'Best Historic Hotel' in USA TODAY's 10Best Readers' Choice Awards. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more on Aptech's products and services.

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The Hilton Effect: As Hilton Nears 100-Year Milestone, New Research Uncovers World-Changing Impact

As Hilton heads toward a milestone 100th anniversary in 2019, best-selling author and Stanford Business professor Chip Heath will unveil the impact the first global hotel company has had around the world in a new book titled The Hilton Effect. Business author Karla Starr joined him in the examination of the company founded by Conrad Hilton, a dreamer who aspired to create much more than just a comfortable place to sleep.

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\"If You're Not On That Channel, You're Ceding Your Business To An Ota\"

Hotels need metasearch.

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The Google Travel Lowdown: Hotel Location Scores, Search Evolution And More

It's a big year for Google. The search giant has just turned 20 and to celebrate has announced a number of new features that confirm Google's influence over how we operate online shows no sign of waning.

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Remington Hotels Selects OpenKey For Independent Portfolio

DALLAS, TEXAS (October 17, 2018) - Remington Hotels, a leading independent hotel management company today announced a portfolio-level partnership with OpenKey, the industry standard for universal mobile key in hotels. The eight largest third-party manager in North America, Remington Hotels provides top quality service in the areas of property management and condominium hotel management with over 40 years of experience in the hospitality business.

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Google Pursuing '24/7 Online Travel Agent' Model

Google is aiming to become a \"24/7 online travel agent\" as consumers become increasingly curious, demanding and impatient.

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Reforming Hospitality Education To Fulfill The Industry Expectations: A Case Of Universiti Utara Malaysia

At present, the study of hospitality is deemed important because it is a significant industry in the service sector. According to the World Travel and Tourism Council, the hospitality industry is estimated to acquire a total of 262.6 million jobs present in the global workforce by the year 2017 and being one of the most volatile industries globally. Hence, there is an increasing need for the hospitality education sector to provide sufficient manpower to meet the demands of this dynamic industry. While there has been an increased emphasis on hospitality programmes which offer a wide range of courses worldwide, there is insufficient review if the present hospitality education curriculum meets industry expectations.

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Marriott's New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Merging three different loyalty programs into one isn't the only tricky technological feat that Marriott International has had to pull off following its $13.3 billion acquisition of Starwood Hotels & Resorts.

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New Study Reinforces Guestline's Development Of Hotelier And Guest Centred Systems

Many of today's Property Management Systems (PMS) suffer from poor levels of integration and a lack of support for hoteliers, a new report published this month has claimed.

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Five Leading Hotel Executives Share How Technology and Data Are Used in Hotels

Local Measure, the leading customer intelligence platform for hospitality and tourism, released \"Technology and the Guest Experience: Views from Five Luxury Hoteliers,\" a new eBook that brings together interviews from senior level executives at luxury hotels discussing how technology has impacted the guest experience and where the guest experience is moving to in future. The ebook includes exclusive interviews with Christian Clerc, President, Worldwide Hotel Operations, Four Seasons Hotels and Resorts; Ana Brant, Director, Global Guest Experience & Innovation, Dorchester Collection; Radha Arora, President, Rosewood Hotels & Resorts; Ian Wilson, Senior Vice President of Non-Gaming Operations, Marina Bay Sands; and Laurent Delporte, luxury hotel expert and industry consultant.

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A Free Guide to Selecting the Best PMS for Your Hotel this Budget Season

Hotel Tech Report has released the free 2019 Guide to Selecting a New Property Management System to help hoteliers save time and make better decisions this budget season. With more than 400 PMS vendors globally it is extremely difficult for hoteliers to know which vendor best suited for their needs.

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Vizergy Digital Marketing Named 10 Fastest Growing Google Solution Provider of 2018

Vizergy, the hospitality industry's leading provider of digital marketing software and services, has been named one of the 10 Fastest Growing Google Solution Providers of 2018, according to Silicon Valley Review. This recognition not only reaffirms Vizergy's success in strategic vision and product development but also solidifies its market position as the best technology platform for the hospitality industry. The announcement of this prestigious award follows CIO Review naming Vizergy one of the 20 Most Promising Web Development & Marketing Platforms in 2017.

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The Reach Of Otas Can Be Addictive

The arrival of E-commerce has transformed the way hotels sell rooms and online sales have become a crucial part of the business. With the industry being dynamic and trends continue to change every year, in this interview Franco Sterl talks about E-commerce trends, the threat of OTAs and the direct booking landscape.You have been in the business for the past ten years. What is the biggest change you have seen? The biggest change in the last years is related to technology and automation. Unfortunately, the hotel industry has always been quite slow in adapting new technologies and being at the forefront of innovations. This is now changing. More and more hotels and chains are counting on new systems, technologies and innovative concepts to enhance the digital guest experience and to let travelers interact in modern ways with their brand. Nowadays, it is not only about offering a good in-house experience, it is about offering a great and unique experience throughout all stages of travel, including the booking process! How do you picture the future of independent hotels in the online environment?All great innovations and new technologies require a substantial investment of time, money, knowledge and manpower. From my perspective, these are the biggest pain points of individual hotels when it comes to digital innovations and solutions. I am sure that more and more solutions will be tailored to the specific needs of individual hotels. The potential is huge!Which are the most important E-commerce trends for 2018 that hotels should be aware of? In my opinion, there are two important trends to be aware of: Personalization and \"Mobile is key\". Modern travelers expect a personalized experience and want to feel unique. To fulfil this need, hotels must rely on digital solutions, on solid/high-quality data warehousing and on well-trained staff. A well-balanced combination of these elements is the key to success for hoteliers. Hoteliers have to offer guests a seamless and unique mobile experience. This may sound old-fashioned, but reality shows that a lot of hotels don't even have a dedicated mobile version of their website. Everyone in the industry needs to understand the growing importance of mobile device usage.You are now 100 days in your position. How are you planning to expand WorldHotels' digital marketing capabilities? When I started, my first priority was to build up a strong E-Commerce team with a global setup to serve our hotels with knowledge, guidance and local expertise. The consultants now work closely with our hotels to get the maximum out of their websites and booking engines. We recently finalized our brand-new E-Commerce solution for hotels, which focusses mainly on the following areas: Web Audits, Consultation, Search Engine Optimization, Search Engine Marketing, Conversion Rate Optimization and modern tracking tools to convert traffic into bookers. What do you expect the OTA and the direct booking landscape to look like in 2020? I am sure that the landscape will look more balanced. OTAs will still play an important role in the digital distribution world, but the share of direct bookings will recover. The latest developments and studies have proven that the fight against increasing dependencies on third party distribution suppliers is yielding positive results. Hotels need to keep focusing on their own strengths and channels. This is the only way to escape this vicious circle.

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RateGain and Hotelogix join hands to help hotels with real-time distribution

Noida, 16/October/2018: RateGain, a leader in providing cloud-based distribution solutions and Hotelogix, a globally trusted cloud-based Property Management System provider have announced a technology partnership to help hotels across the world distribute inventory in real-time.

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Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants

Munich/Singapore, 16 October 2018 - Singapore-based Pan Pacific Hotels Group, which manages Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts decided to expand its feedback management efforts beyond hotel reviews and collaborates with TrustYou for their portfolio of restaurants. The group now integrates TrustYou Restaurants to manage all reviews that are submitted based on the experience guests had in one of their many restaurants across the globe. TrustYou's feedback platform helps to collect, analyze and manage reviews through easy-to-use dashboards to improve the online reputation across the web and increase bookings.

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Yatra Introduces 'Flexi Stay' at Hotels in India

Yatra.com, one of India's leading online travel companies, has launched 'Flexi Stay', a unique feature, aimed at disrupting the travel industry in India. Yatra Flexi Stay, allows customers to book budget and premium (4/5 star) hotels with ANYTIME CHECK-IN / CHECK-OUT, while only paying for the time-based usage of the room. Launched in September, 2018, it is currently being offered in two of India's largest metros - New Delhi & Bangalore, and two key religious towns - Shirdi and Tirupati. The feature combines proprietary cutting-edge technology with flexible booking and pay-per-use pricing strategies, to make for a platform that is simultaneously beneficial to end consumers as well as hoteliers.

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Bermuda And Airbnb Partner To Offer A Seamless Vacation Experience

Airbnb and the Bermuda Tourism Authority (BTA) have partnered to streamline and enhance the on-island vacation experience. This fall, the BTA will begin marketing the destination across Airbnb's channels, reaching a vast audience of potential visitors who favour vacation rentals. As part of the island's Vacation Rentals Act 2018, Airbnb will collect the new 4.5 percent visitor fee on vacation rentals from guests staying at Bermuda Airbnb listings, offering a frictionless transaction for guests and hosts. The new partnership is part of BTA's ongoing efforts to support Bermuda's entrepreneurs and grow the island's tourism industry in impactful ways.

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Independent Hotels Must Invest In Social Media

It won't come as any great revelation that social media plays a crucial role in today's competitive hospitality market. You know this already.However, for many independent hotels, social media is at best a peripheral activity that is paid attention to on an ad hoc basis. Social media does not form a key pillar of the sales and marketing plan for these hotels, and they are more likely to voice concerns about how difficult it is to measure return on investment in social media marketing. We're sympathetic to this. It's natural that when you' re working with a limited budget and smaller resources than larger hotel chains that it would be difficult to justify the investment - both in terms of time and money - into social media.

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Serenata CRM is partnering with MEININGER Hotels

Serenata CRM, the specialist for customer relationship management (CRM) and E-marketing, and Berlin-based MEININGER Hotels will be working together in future. Within the framework of this partnership, the MEININGER Group will be using the multiple award-winning Serenata CRM Suite for its B2C activities. For its B2B activities the rapidly expanding hotel group - which is also active in the hostel segment - will also be using Serenata's Business CRM, which can be integrated into the CRM Suite through an add-on application.

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StayNTouch Partners With Event Temple To Integrate Hotel Sales and Catering CRM With Rover Property Management System

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with Event Temple and has successfully integrated its Rover Mobile Property Management System (PMS )with Event Temple's hotel sales and catering CRM. Event Temple is a modern hotel sales and catering CRM software platform based in Vancouver, BC, Canada that specializes in CRM, sales, catering and event management software for both select and full-service hotels and conference centers.

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How to encourage the hotel guests to stay at your hotel using a website widget?

Our.Guide SaaS solution is a revolutionary software that is dedicated to every hotel owner. It is easy to use and has numerous advantages for the hotel guests as well as the hotel employees. We believe that this solution will help you to put your hotel in front.

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Nor1 Partners with SLS Las Vegas to Optimize Upsell Revenue and Enhance Guest Experience

Santa Clara, CA and Las Vegas, NV - SLS Las Vegas Hotel & Casino has signed an agreement to begin utilizing the entire Nor1 Merchandising Platform Product Suite to actively engage their guests throughout their journeys. The Nor1 Merchandising Platform Product Suite is designed to deliver intelligent, personalized, compelling offers to the right guest at the right time and at the right price and includes eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, and eReach, all powered by Nor1s patented, dynamic decisions intelligence engine PRiME. \"We are extremely excited to partner with SLS Las Vegas to use our entire Nor1 Merchandising Platform at their distinctive luxury resort and casino,\" stated Pavan Kapur, Nor1's SVP of Global Gaming. \"The ability that our full product suite provides includes the right upsells at the right times during the guest journey, when the guest is contemplating how to make their trip more enjoyable and they're most ready to spend their travel dollars, which is key to enhancing guest experience and maximizing revenue.\" \"The Nor1 Merchandising Platform provides us with the decision intelligence and easy-to-use tools we need to provide smart, personalized, compelling offers to our guests for our premium rooms and services, as well as our on-property amenities such as Restaurants, Spa, Entertainment, and Gaming,\" said Brian Christensen, VP of Revenue Management, SLS Las Vegas. \"Being able to present these opportunities to our guests at the most appropriate times, in a manner that enhances our guests' experiences and satisfaction while maximizing our revenue is a great win-win for all.\" About Nor1, Inc. Nor1 is the leader in hospitality upgrade, up-sell, and merchandising technology. Headquartered in Silicon Valley with offices across the world, Nor1 provides data-driven pricing and merchandising products that maximize incremental revenues for Hilton, IHG, Radisson Hotel Group, Accor, Wyndham, and other global hotels and resorts. Nor1s real-time pricing and merchandising intelligence engine, PRiME, powers eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, eReach, and eDirect to recommend the most relevant upgrade to the right guest at the right time for the most optimal price. Our investors include Concur Technologies, Goldman Sachs, and Accel Partners. For more information, please visit www.nor1.com. About SLS Las Vegas SLS Las Vegas is an all-encompassing resort and casino with 1,615 guest rooms and suites in three distinctive towers, over 95,000 square feet of flexible meeting space and a collection of acclaimed restaurants, bars and entertainment venues. The inviting casino occupies 60,000 square feet and features approximately 600 of the latest slot and video poker machines complemented by more than 50 classic table games. An impressive selection of culinary and cocktail offerings include Bazaar Meat by Jose Andres, named \"Best Restaurant in Nevada\" by Business Insider; Katsuya; Cleo; Umami Burger, Beer Garden & Sports Book; 800 Degrees Neapolitan Pizzeria; Northside Cafe & Chinese Kitchen; The Sayers Club; and The Perq. The resort is also home to The Foundry, an intimate, live entertainment venue. Additionally, SLS houses a sports book operated by global gaming leader, William Hill. For more information about SLS, please visit slslasvegas.com and stay connected on Facebook, Twitter and Instagram. MEDIA CONTACTS Nor1, Inc.David Hallmanmedia@nor1.com SLS Las VegasThe Publicity LabSLS_PR@thepublicitylab.com

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Meli Hotels International, Among The Most Influential Companies In Social Media

The importance of social media in corporate reputation and business performance in the hotel industry is beyond dispute. Well aware of this, Meli Hotels International (MHI) has implemented an extensive social media communication strategy through all its corporate and hotel brand profiles.

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How enhance hotel guests experience in 7 days?

Hospitality is a very important in a travel industry. The hotel owners should do everything in their power to provide the highest excellence accommodation and offer professional facilities. Nevertheless, it is worth to not forget about guest satisfaction and this article will tell more about improving guest experience.

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Amazon Travel will be back, expert tells ABTA delegates

Watch out, Amazon will be returning to travel, delegates were told by a technology expert at this year's ABTA Travel Convention. Speaking on the first morning of the conference in Seville, PhoCusWright founder Philip Wolf predicted: \"Amazon Travel is coming.\"Amazon dipped its toe in the travel market back in 2015 with Amazon Destinations but pulled out just months later.\"They would have learned a lot from that,\" said Wolf. \"They have so many customers and if they can get into pharmaceuticals and groceries, they will get into travel.\"

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Marriott's Merger of Hotel Rewards Programs Tests Members' Loyalty

Ben Greenstein didn't expect to spend more than four hours on the phone over three days just to redeem points for a hotel booking in Boston.

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TrustYou Releases Comprehensive New eBook As A Hotel's Complete Guide To Revenue-Generating Feedback Management

TrustYou, the world's largest guest feedback platform, announces today the release of its most recent eBook: The Ultimate Feedback Guide - Everything Hotels Need to Know to Make a Strong Impact. The eBook was written for independently managed hotels. It provides an in-depth analysis of the term \"feedback\" and its ramifications, as well as the best ways of leveraging their hotel's reputation in a highly competitive industry.

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Forget the Minibar. At Fancy Hotels, the New Thing Is the Maxi-Bar

Hotels are turning to new bar experiences as a means to keep luxury customers on their toesand increase favorable food and beverage margins, while they're at it.

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Hotel investment strategies in Sub-Saharan Africa evolve, as hotel trading gradually improves - JLL Reports

High supply growth during the past five years has placed pressure on hotel performance in Sub-Saharan Africa, yet the outlook in the medium term is positive, with a more sustainable pipeline and stronger demand fundamentals. This is one of the interesting facts presented by Xander Nijnens, Executive Vice-President, Hotels & Hospitality Group, JLL Sub-Saharan Africa, at the forum attended by leading local and international hotel investors in Africa. Nijnens says that investors in the hotel sector in Sub-Saharan Africa are positive about the outlook for the sector, yet they also acknowledge that finding suitably yielding opportunities is more difficult today. Investors are increasingly looking at niche segments, new secondary markets and value-add acquisitions to reach their return targets.

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Fleming's Hotels implements best-in-class hotel CRM platform, Cendyn's eInsight, across their hotel group

Thursday, October 4, 2018 - Frankfurt, Germany - Fleming's Hotels, a modern leader in the business & leisure hospitality marketplace in Germany, has selected Cendyn, the leading hotel sales, and CRM provider, as the group's CRM technology partner.

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Best Western Hotels & Resorts Unveils Three New Hotel Prototypes

During today's general session at the 2018 Best Western North American Convention and Global Conference, Best Western Hotels & Resorts unveiled three new prototypes that will modernize its Best Western, Best Western Plus and Best Western Premier brands. The move comes on the heels of the company's award-winning brand refresh, which began in 2015 and unveiled a fresh new look for the hospitality giant, along with an extensive brand portfolio.

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Nor1 Opens Denver Office to Meet the Growing Demand for Its Industry-Leading Hospitality Upgrade, Upsell, and Merchandising Platform

Santa Clara, CA and Denver, CO

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It's All About the Images [Infographic]

The old adage that a picture is worth a thousand words continues to hold true in the digital age. Across online platforms, images have been proven to boost performance and engagement.

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Le Meridien Launches Scent of Summer with MALIN + GOETZ

Paris-born Le Meridien Hotels & Resorts today introduced a new signature scent by MALIN+GOETZ exclusively for the brand, capturing the elusive sentiment of summer with a nostalgic nod to the glamorous travel of the 1960s. Aptly named LM002 for airplane tail numbers, the alluring scent will be featured in the public spaces of more than 100 Le Meridien Hotels globally and will be available to purchase as a candle beginning today.

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The Leading Hotels of the World Reveals Renovated Leaders Club Loyalty Program

The Leading Hotels of the World, Ltd today unveiled its renovated Leaders Club loyalty program. The redesign was inspired by current members' interests and amplifies relationships curated by Leading Hotels between likeminded curious travelers and independent hoteliers. The result is a more flexible Leaders Club program that recognizes and rewards members for their loyalty and provides upgraded benefits and exclusive access to the portfolio's more than 400 independent luxury hotels worldwide. \"We co-created this program with our most loyal members to ensure we continue to offer the amenities they love while also introducing new features and benefits they expressed were most important to them,\" said Shannon Knapp, Vice President & Chief Marketing Officer of The Leading Hotels of the World. \"The program was designed as a club for curious travelers who seek remarkable, authentic experiences and the hoteliers who craft them. Leaders Club elevates this relationship and delivers truly differentiated on-property experiences and rewards. Additionally, it ensures that at any Leading Hotel a member visits, they are recognized for their membership and can unlock richer rewards with greater loyalty. We are excited about the launch of this new program that will celebrate individuality and reward our members for choosing the uncommon path.\" Program Overview: More of What Our Members Love with Leaders Club PointsEffective immediately members will begin to accrue Leaders Club points on up to three rooms per reservation that can be applied towards stays at Leading Hotels' portfolio of individually-branded properties in more than 80 countries. Leaders Club will continue to deliver the benefits members have come to enjoy and expect such as opportunities for room upgrade priority at arrival, early check-in and late check-out, daily continental breakfast for two, complimentary Wi-Fi, exclusive access to new hotels, Members Only and seasonal sales and lowest available rates. An annual fee of USD 175 provides access to Leaders Club with the on-property benefits members value, now with program rewards to enhance each stay. It includes one confirmed pre-arrival upgrade annually after a member completes his/her first paid stay in the program and point accrual of 1 Leaders Club point per 1 USD spent. With free nights starting around 4,000 points and numerous Leaders Club points promotional offerings throughout the year, members will be on the way to a free stay in no time. Greater Loyalty, Richer Rewards: Announcing the Leaders Club Sterling MembershipAfter a member spends USD 5,000 on qualifying stays, they are invited to Leaders Club Sterling. This unlocks 5 pre-arrival upgrades annually, as well as a one-time five percent annual renewal points bonus on their qualifying annual spend in the previous membership year. Opportunities for further recognition and richer rewards will be available for Leaders Club's most loyal members. More Ways to Redeem: Expanded Rooms Types Are Just a Click AwayMembers will now enjoy expanded room types, better availability, and fewer date restrictions when redeeming points. Additionally, Leading Hotels will now provide the option for guests to redeem directly online at LHW.com. To join Leaders Club, visit LHW.com or call a Leading Hotels Worldwide Reservation and Service Center.

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Hotelkompetenzzentrum in Munich Showcases the Hotel Rooms of the Future

Alcatel-Lucent Enterprise and ETK networks solution GmbH showcase sma rt hospitality solutions at the Hotelkompetenzzentrum in Munich, Germany. Interactive hotel rooms allow visiting hoteliers to directly engage with Internet of Things (IoT) technologies and discover how they integrate to create a personalized hotel experience.

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Latest 2018 hospitality stats reveal positive African outlook

\"Overall many key African hotel markets reflected a positive turnaround in tourism in the first half of 2018,\" says CEO of HTI Consulting, Wayne Troughton. \"Though many of these markets continue to trade off a low base, the positive growth in room nights sold bodes well for future occupancy increases and hotel supply,\" he states.\"On the whole, tourism to the African continent has proven to resilient in the face of economic and political uncertainty, security risks, droughts and government and regulatory changes,\" he said. \"T he opportunities exist for this industry to enjoy further growth.\" African-based specialist hospitality, real estate and leisure consulting company, HTI Consulting, summarised the top five performers across 13 African cities for the first half of 2018 as indicated by STR Global, a company that provides hotel data benchmarking, analytics and marketplace insights.

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Marriott International Expands Homesharing Pilot

Marriott International (NASDAQ: MAR) today announced the expansion of its homesharing pilot to include Paris, Rome and Lisbon in addition to London. Beginning today, travelers can choose from more than 340 properties across four European markets with the ability to earn and redeem points across Marriott's award-winning loyalty platform, including Marriott Rewards and Starwood Preferred Guest (SPG). This follows on the heels of a 5-month pilot initiated earlier this year in collaboration with Hostmaker, a London-based home rental sharing management company.

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Aloft Hotels And Universal Music Group Announce Project: Aloft Star' Americas Finalists

Aloft Hotels, in partnership with Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), today announces the three finalists of the Americas chapter of the global Project: Aloft Star artist discovery competition. The competition from Marriott International's hotel brand for music lovers and music makers and the accompanying Project: Aloft Star Tour, a five-city international tour of UMG's emerging artists, is part of Marriott International's global partnership with UMG, the world leader in music-based entertainment, which has evolved to include a focus on emerging talent.

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Mic Drop: W Hotels Launches Music Label

W Hotels isn't just marching to their own beat, they're debuting it. The iconic brand behind the world's first on-property music festival series (WAKE UP CALL) today announces its newest project: W Records. At its core, W Records is a record label and resource for artists selected by W Hotels and their music industry partners. From signing to release, W Records supports artists through every step of development, providing recording space, video shoot locations, mixing and mastering and finally, distribution of the new sound via live performances, streaming and vinyl production. Tracks for W Records are recorded, naturally, in W Sound Suites (the brand's signature, on-site recording studios) with four rising artists stepping up to the mic over the next year. Starting today, tracks from the first artist will be released through W Records both digitally and via limited edition runs of vinyl, offering W fans a throwback way to enjoy new/next music.

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Hapi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Hapi, a Gold level member of Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration with A disruptive new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, Hapi's comprehensive platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams. The data is converted into a standardized data format and can be merged to create insights for more actionable data.

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Pegasus Solutions Featured By CIO Review Magazine

Pegasus Solutions, a global leader in hospitality technology solutions, is the cover story of September's issue of CIO Review Magazine. The feature article, A New Chapter in a Long Legacy of Innovation for Hoteliers, focuses on the company's long history as an industry pioneer and its ongoing legacy of developing game-changing hotel technology.

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Five-Star Hotel Le Bonne Entente puts Luxury at Their Guests' Fingertips with Crave In-room Tablets

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has installed its award-winning Crave in-room tablets in the luxurious Le Bonne Entente Hotel in Quebec City, Canada. The five-star, four-diamond hotel has recently installed its Crave's 8\" T-mini tablets and charging docks in all of its 160 rooms including 60 luxurious suites. The in-room tablets serve as an all-in-one digital directory and ordering solution for all of the hotel's amenities including room service, spa services, dining reservations and much more. Content can be presented in French or English, allowing the guest to select their personal preference.

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OpenKey Launches Mobile Key At MiniMax Premier Hotel In China

DALLAS, TEXAS and SHANGHAI, CHINA (October 1, 2018) - OpenKey, the industry standard for universal mobile key in hotels, has launched an innovation in the keyless entry space at the MiniMax Premier Hotel Shanghai Hongqiao supported by the OpenKey China office in Shanghai, China.

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Rich with Memories: Outrigger's Memory Bank Hits 40,000 Stories

After a full-year of 70th anniversary celebrations, Outrigger Hotels and Resorts is concluding its Platinum Anniversary by inviting vacationers to visit any of its tropical destinations across Hawaii, Asia-Pacific and the Indian Ocean for up to 40 percent off the current room rate. From now through October 26, 2018, guests who use the code \"MEMORIES\" when booking online will save on their stay at any Outrigger location for travel through June 30, 2019. As part of Outrigger's year-long 70th anniversary, the brand celebrated the milestone with a \"Share Your Story\" campaign, encouraging guests to share throwback photos and recollections of their favorite Outrigger memory. The results were phenomenal, with more than 40,000 people sharing a personal experience. From surf trips to graduation parties, wedding proposals and annual family getaways, the common theme across all submissions was: \"I had the time of my life!\" Bob and Kathleen Swieton were newlyweds from Illinois that stayed at The Reef Tower Hotel in 1967.They sent a newspaper clipping about the honeymoon alongside their original Hawaii honeymoon outfit to the resort as a memento. Outrigger gave life to the retro orange and brown aloha wear at the company's 70th Anniversary party last May - with models wearing them at the event. Outrigger has extended a complimentary stay for the Swieton's to return to Outrigger Reef Waikiki Beach Resort and renew their love in Hawaii at the resort's complimentary vow-renewal ceremony. \"For seven decades, Outrigger has provided guests with unforgettable, once-in-a-lifetime vacation memories and we are proud to continue this tradition today said Sean Dee, executive vice president and chief marketing officer for Outrigger Enterprises Group.\" \"Outrigger's 70th anniversary was a time to reflect, but more important - an opportunity to look forward as we further position ourselves as the world's leading beachfront hospitality brand.\" A handful of other memories submitted: \"As a kid my dad used to take us down to Outrigger Waikiki once a year when his relatives came to visit from California. As kids it was always something that we looked forward to. We would enjoy swimming in the pool with the window where the people at the bar could watch us through the window. We grew up out in the country (Laie) so going to stay in Waikiki was a big dea l for us. Those were some of the best memories for me and my siblings growing up.\" \"I stayed with Outrigger in 1969 with four other girlfriends. We shared the penthouse facing Diamond Head and I still have the receipt for the week that shows my portion of the bill was 70 dollars for the week! I had just turned 21 and this was my first trip to Hawaii and my first airplane flight. I had the time of my life that week and didn't want to leave. It would be fun to stay there again and relive the memories!\" \"We visited Oahu to celebrate our 25th wedding anniversary. We stayed at the Outrigger and renewed our wedding vows on the beach on the morning after our arrival. Loved the ceremony! It was so much more than we had anticipated. Enjoyed a beautiful first day of touring around the island and ended the day on the beach just outside the hotel watching fireworks. Fabulous day!\" On September 29, the hospitality brand will celebrate Ou trigger Founders Day worldwide, honoring the legacy of its founding members, Roy and Estelle Kelley - as well as the company's inspiring journey of growing a single Waikiki hotel to a global portfolio of properties in the most desired tropical locations including Hawaii, Fiji, Mauritius, Thailand Guam and the Maldives.Since its first property opening in Waikiki in 1947, Outrigger had the vision of sharing the spirit of aloha with every guest and becoming synonymous with warm hospitality and a true vacation in paradise. More than seven decades later, Outrigger continues to encourage travelers to \"Escape Ordinary\" and discover local cultures through enriching programs and Outrigger Signature Experiences that create a deeper connection with the people and places they visit. Today, these founding values continue to guide the brand's success, which has blossomed into a global company that thinks and acts locally, encompassing the Outrigger heritage as well as the spirit and culture engrained at each of its 38 properties across the globe. To learn more about Outrigger Hotels and Resorts, visit www.outrigger.com or follow the brand on Facebook, Twitter and Instagram.

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Wyndham Grand Asks Guests: Can You Put Down Your Phone For The Sake of Vacation?

Wyndham Grand is creating new VIP areas at its pools and restaurants with perks promoting quality time for guests at five of its hotels. The catch?You can't check your phone.

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New Hilton Campaign Featuring Anna Kendrick Urges Travelers to Expect Better'

Using humor, consumer insights, and the multi-generational appeal of celebrity Anna Kendrick, Hilton will debut a new campaign tomorrow aimed at directly addressing the frustrations consumers face when booking their hotel stay.

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Shiji acquires industry leading golf and spa management provider Concept Software Systems

Shiji today announced they have completed the acquisition of Concept Software Systems, a leading provider of golf, spa and activities management systems for luxury hotels.

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HSMAI Washington DC Chapter Event Will Take Deep Dive into Group Market

HSMAI Washington DC Chapter will present a Deep Dive Into the Group Market on Oct. 11 hosted by Cvent, a global leader in meeting, event and travel technology.

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The tiny Swiss village that wants to become a hotel

The tiny mountain village of Corippo, arranged higgledy-piggledy on the green slopes of southern Switzerland's Verzasca valley, looks like something out of a fairytale.But here, in what is Switzerland's smallest municipality, the citizens are facing a harsh reality.What was once a thriving farming community of around 300 people has dwindled to just 12 residents, 11 of whom are over 65. Today, the only economic activity in the town is the local osteria, a rustic restaurant.Here, in the Italian-speaking part of Switzerland, not far from Lacarno, Corippo's slate-roofed buildings, built from local Ticino granite, have remained largely untouched for centuries -- but it's now on the verge of becoming a ghost town.

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Travel Industry Will Record 2.4 Billion International Trips by 2030

New research shows the travel industry is set to record strong growth with international arrivals reaching 2.4 billion by 2030, corresponding to USD 2.6 billion in incoming receipts. China, France and the US will be the main beneficiaries of international arrivals.

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Digital Transformation & Innovation Take Spotlight on World Tourism Day 2018

World Tourism Day 2018 was observed in Budapest, Hungary yesterday (27 September 2018) with the official celebration focusing on the digital transformation in tourism, a World Tourism Organization (UNWTO) priority. The event examined how investment in new technology provides the sector with opportunities for innovation.

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Behind TripAdvisor's Renewed Push to Inspire Travelers Beyond Just Making Sales

TripAdvisor debuted earlier this month a test for consumers of a travel-specific feed of personalized recommendations from friends, social media influencers, and publishers. Already, 750 content providers have signed up.

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Google's Conflicted Travel Strategy Pushes Forward

Google has a unique status in the online travel marketplace.

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Ian Schrager on How Hotels Get Technology Wrong

Technology remains the new frontier but plenty of hotels are still getting it wrong, according to the man who pioneered the boutique hotel movement in the United States.

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CitizenM used modular construction for its newest NYC hotel

CitizenM, the boutique hotel company founded in Amsterdam that prides itself on offering affordable luxury lodging, is opening its second hotel in New York and in the United States this week, on the Bowery on the Lower East Side. The new hotel will be the brand's first in the U.S. to use its prefabricated construction system, which no doubt helps make its luxury affordable.

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ITB Berlin and IPK International: Cruise holidays booming with strongest growth from Asia

Cruises have been a booming segment in recent years and a much-discussed topic in the travel industry. In 2017, about 27 million international cruises were undertaken worldwide. Looking at the past years, cruises showed double-digit growth rates and therefore increased more than twice as much as international holidays in general. The biggest growth in this industry is coming from Asia-Pacific, where the demand for cruise holidays has more than tripled since 2007. However, despite the strong growth rates in recent years, cruises are still one of the smaller segments in terms of all international holidays. These are the findings of a special evaluation based on the World Travel Monitor data by IPK International, commissioned by ITB Berlin.

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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels

TrustYou, the world's largest guest feedback platform, officially announced the technical collaboration of its Guest Messaging tool with Frontdesk Anywhere's (FDA) award-winning, cloud-based property management system. The two companies have a mutual goal of helping hoteliers from around the globe improve internal efficiency and increase guest satisfaction scores.

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Moxy Hotels Slated to Energize Select-Service Segment in the Caribbean and Latin America Region

Moxy Hotels, a playful and vibrant hotel brand for the next generation of travelers, is set to debut in the Caribbean and Latin America region with plans to expand into four established destinations in 2020. The rapid and robust expansion of new brands such as Moxy Hotels into the region strengthens Marriott International's select-service tier while offering travelers a more diverse range of experiences at affordable price points.

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Tech Innovation Helps Deal-Driven Travelers Take Off

If you are one of the hundreds of millions of people worldwide who will fly this year, your travel choices and selections are being influenced by the connected economy. Whether you are a smart and well-informed travel planner, a \"relaxed nomad\" ready to roam without stress or strife, or a deal-seeker on a budget, technology is transforming your travel experience, findings show, in a way that makes it even more accessible and frequent.

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Best Western Hotels & Resorts Introduces Sadie Hotel and Aiden Hotel

Best Western Hotels & Resorts today marked an industry first, introducing a pair of boutique brands - Sadie HotelSM and Aiden HotelSM. Sadie Hotel will compete in the upscale segments, and Aiden Hotel will compete in the upper midscale segment. These conversion brands offer developers an opportunity to reposition existing properties to improve their performance and enhance their asset value. These brands will offer hoteliers a design program with unprecedented flexibility. Sadie Hotel and Aiden Hotel's edgy personalities will be reflected across each hotel, starting from the moment travelers enter the colorful, imaginative lobbies. The same charming style will be interwoven throughout other common areas and in unique guestrooms, services and amenities. The appealing brands will allow hoteliers to tap into the local flair of their market, broaden their customer base, and achieve higher RevPAR.

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IHG celebrates the first anniversary of avidTM hotels, the company's newest mainstream brand

Since the brand's launch, IHG has built strong momentum for avid hotels:

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Meriton Suites partners with ReviewPro

Meriton Suites have partnered with ReviewPro to centralize the management of online reviews. The group put great value upon guest experience and recognize the vital importance of online reputation and guest reviews. ReviewPro was chosen because the group wanted to centralize feedback, and also have the ability to streamline and track follow up tasks according to department.

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Latin American giant TOTVS signs on as SiteMinder's 250th PMS connectivity partner

The largest enterprise technology company in Latin America, TOTVS, has entered into a partnership with SiteMinder to become the 250th property management system (PMS) provider that will connect into SiteMinder's market-leading hotel guest acquisition platform.

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Create Connections at The Independent Hotel Show in London

Travel Appeal has the technology to drive revenues and create extraordinary customer experiences. Uncover the benefits for your hotel today.

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How African luxury tourism is heading off the beaten track

For growing numbers of today's high-end travelers, holidays are less about sipping cocktails on sandy beaches and more about opting for new experiences they can't get at home.

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eTravel World 2019 at ITB Berlin: Call for papers online

At the eTravel World 2019, ITB Berlin will again be hosting a three-day seminar programme on the topic of digital trends in the travel industry. As in previous years, a certain number of sessions is open to candidates who can apply for them via the call for papers. Speakers have until 31 October 2018 to submit their ideas for fascinating topics. In the course of eTravel World, ITB Berlin is looking for case studies and examples of best practices relevant to digital marketing/eCommerce, sales, social media content, as well as innovative developments ranging from the digital transformation within SMEs to artificial intelligence and robotisation. Topicality and relevance will be among the main selection criteria.

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HEBS Digital Named the Leading Travel Merchandising Solution Provider in North Am

HEBS Digital, a leader in hotel digital marketing and technology, was named the leading travel merchandising solution provider in North America by the World Travel Awards. HEBS Digital received this award in recognition of their innovative smartCMS website technology platform and will be honored at the 2018 World Travel Awards Caribbean & North America Gala ceremony. The award is one of the region's most prestigious travel and tourism technology awards honoring excellence in the hospitality industry.

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Springer-Miller Systems Strong Growth Drives Business Revitalization

STOWE, VT September 25, 2018 Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems, announces the promotion of Chris Donahue to General Manager of SMS Property Management System Solutions.

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KEYPR and Intelity to Participate in The Lodging Conference

KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference.

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Introducing Masterpiece Estates by Oetker Collection

Masterpiece Estates by Oetker Collection is the latest, most exclusive offering from Oetker Collection launching September 2018. Grand historical houses and unique estates in outstanding locations in the UK and eventually around the world, available for completely private use.

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How the hospitality industry should approach online reviews and citations

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast.

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Can Artificial Intelligence And Networking Transform The Hospitality Industry?

These days we often take finding directions for granted. Easy smartphone apps like Google Maps and Waze all but make paper maps and standalone GPS devices obsolete. Why then hasn't mapping found its way indoors? Historically, companies used sensors (commonly referred to as beacons) to accomplish the task, but hardware becomes obsolete quickly, battery maintenance is a challenge, and staffing is required to manage it all. Bottom line, these solutions haven't scaled and provided the necessary accuracy to deliver a tangible return on investment or any compelling use cases.

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Refreshed WTM Ministerial Summit to Tackle Innovation & Technology Investment

Investment in innovation and smart management for tourism will form the major theme of the Ministerial Summit of this year's World Travel Market, to be held in London, UK (6 November 2018). The 2018 Summit, a joint initiative of World Travel Market and the World Tourism Organization (UNWTO), will debut a revamped format

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Cendyn is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as voted by prestigious World Travel Awards

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence.\"We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality industry,\" says Charles Deyo, CEO & President of Cendyn. \"Day-in-day-out, we see hoteliers across the globe now embracing technology systems, such as CRM and data-driven digital marketing, to improve how they engage with, and acquire their guests. It is becoming a 'must-have' as hotels that implement these technologies not only see more direct, higher yielding bookings, but they are also able to watch those guests become returning, loyal guests.\"The awards in North America follow Cendyn's win of Leading Hotel CRM Technology Provider in Europe and Leading Data Driven Marketing Agency in Europe and Asia 2018. Cendyn is also in the running for these categories, as well as Events Management and Sales Proposal Platforms, in the Worldwide competition, with winners announced in December at a gala reception in Lisbon, Portugal.Cendyn's CRM Suite caters to every hotelier from large brand to small boutique properties. Using multiple integrations, Cendyn consolidates numerous data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and helps hotels acquire new customers.eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels and Cendyn's Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests. By targeting the right guests, at the right time, with the right message, hoteliers cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand. Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement, hoteliers are able to revolutionize how they interact with guests, use tools to drive direct bookings, maintain brand presence and stay competitive in their market. Cendyn's integrated Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.

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In Control with Mobile Booking Apps?

Whether or not consumers believe they have control over events in their lives determines their likelihood of reusing hotel booking apps, find Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors in a recently published study. This belief is known as \"locus of control\" (LoC), the researchers explain, and consumers with an internal LoC are more likely to use hotel booking apps because they feel more positive about their ability to use technology and overcome any difficulties they may encounter. In contrast, consumers with an external LoC are likely to only use travel apps with user-friendly interfaces that also offer plenty of support when difficulties arise. Practitioners aiming to introduce or improve mobile booking apps will benefit from the useful recommendations the researchers offer for addressing the concerns of different user types.

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Milwaukee Hotel blends modern technology and historic charm with Telkonet's EcoSmart Energy Management platform

Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions is proud to announce the successful implementation of the EcoSmart platform throughout the Ambassador Hotel in Milwaukee, WI . The Ambassador Hotel has been in operation since 1928 and celebrated its 90th birthday in May 2018. The Ambassador has served as host to famous guests such as John F. Kennedy and the Beatles. With all the historic charm and period revival architecture, owner Rick Wiegand has also invested in modern technology.

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Springer-Miller Systems Continued Evolution of SpaSoft

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the promotion of Penka Sevova to General Manager of SMS SpaSoft System Solutions. The spa industry's growth and the increased demand for SpaSoft's products and services have led SMS to redefine the SpaSoft product group within the SMS organization with Penka at its helm.

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Revinate Nominated for Two World Travel Awards 2018

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it has been nominated for two World Travel Awards 2018; World's Leading Guest Feedback Solution (Revinate Guest Feedback) and World's Leading Hotel CRM Technology Provider (Revinate Marketing).

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Hoteliers see independents as long-standing' trend

With growing demand from investors wanting to build unique properties, independent hotels aren't going away anytime soon, according to sources.

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How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use

Our anticipated use of certain hotel amenities is often greater than our actual use, according to the findings of a new study from the Cornell University School of Hotel Administration's Center for Hospitality Research.

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BCD Travel 2019 Industry Forecast

Global hotel rates will increase around the world by 1-3% in 2019 and air fares by 1-2% in most markets, according to leading business travel management company BCD Travel's newly released 2019 Industry Forecast. The increase in hotel rates is largely due to demand growth slightly outpacing supply in most markets. Air fares are expected to remain flat in Africa, decrease 2% in Latin America and increase by 1% or 2% in all other regions.

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Marriott International's Newly Unified Loyalty Program launches First Ever Promotion with Bonus Points Across All 29 Brands

Marriott International celebrates its recently unified loyalty programs - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), with a new points promotion that will allow members to earn bonus points across 6,700 hotels at all 29 participating brands for the very first time. \"MegaBonus in More Places\" offers members the broadest opportunity to earn bonus points ever. The new offer rewards members for stays of two nights or more and for exploring new brands. Plus, members are invited to play a limited time game, \"29 Ways to Stay,\" for chances to win prizes such as bonus points and nights. Points can be redeemed for free nights, flights, exclusive experiences on Marriott Rewards Moments and SPG Moments, and much more.

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Choice Hotels Launches Clarion Pointe

Choice Hotels International, Inc. (NYSE: CHH) today unveiled Clarion Pointe, a midscale select-service brand extension of Clarion that brings together the premium elements guests desire and an affordable travel experience. It also meets hotel owners' strong demand for a new select-service opportunity that is a differentiator in the popular midscale segment.

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Expedia Group Data: Insights into Chinese Travelers' Hotel Habits and Preferences

- Expedia Group and Ipsos, a leading market research company, released findings from the Hotels.com Chinese International Travel Monitor (CITM) survey. The survey reveals hotel booking habits and preferences for the world's largest travel population, providing enormous potential for U.S. hotels to adapt to the evolving demands of Chinese travelers.

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Arrivedo Launches a White Label Solution to Help Hotel Groups and Brands Enhance Guest Experience

Arrivedo, the first online platform with curated content of things to do around hotels, today announces the launch of its new White Label Solution. This will be a unique content feature for hotel groups and hospitality companies to share local insights in order to better communicate with their guests.

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The SEO guide to attract more website traffic and new guests

There's no denying hotel SEO. Your property website is a reflection of your hotel marketing and its overall Google ranking. The higher your business appears in the search engine's results, the better placed your property will be to get seen, picked and clicked by guests.

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RateGain announces another blockbuster release for its Rate Shopping Solution, Optima

New Delhi, Sep 18, 2018: RateGain Technologies, a leading hospitality and travel technology solutions company, today announced the launch of an all-new, smart User Interface and Experience for its premier rate shopping tool , Optima, with the introduction of Cluster Dashboard and Smart Shopping. The new, sleek Cluster Dashboard presents all the essential rate shopping data in a visually appealing and descriptive manner. With this set of releases, the users surely will have all the ammunition to power their pricing decision in a single dashboard.

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Shiji Completes Acquisition of StayNTouch

Atlanta, Shiji has today announced it has acquired StayNTouch, Inc. The addition of StayNTouch's innovative and cloud based hotel management tools to Shiji's growing hotel technology stack will enable both StayNTouch and Shiji customers to seamlessly integrate across multiple hotel and travel technology systems.

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How the hospitality industry should approach online reviews and citations

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast.

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The New TripAdvisor Goes Social, Gets Personal

TripAdvisor unveiled a new site and mobile experience launching later this year. Currently in beta, the world's largest travel site* is evolving to become the most personalized and connected travel community, inspiring and empowering individuals with social assistive tools to plan and book better with relevant advice and information from people and experts they trust.

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Playa Hotels & Resorts and Hilton Announce Strategic Alliance and Future Conversion of Two Initial All-Inclusive Resorts

Playa Hotels & Resorts N.V. (NASDAQ: PLYA) and Hilton (NYSE: HLT) today announced plans to leverage Playa Hotels & Resorts' industry-leading, all-inclusive expertise with Hilton's global portfolio of brands, and over 78 million participating members in Hilton Honors, Hilton's award-winning loyalty program, to accelerate the growth of Hilton's all-inclusive resorts.

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New UNWTO Report Helps Cities Manage Impact of Tourism

The tourism sector's shift in focus towards innovation and experiences, and traveller demand for diverse and immediate experiences in cities, will underpin the discussions of the UNWTO Conference on City Breaks: Creating Innovative Experiences (15-16 October 2018) in Valladolid, Spain. Development of city breaks can enhance tourism's benefits on societies and the economy, which is at the core of UNWTO's mission.

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Nor1 to Offer Its Upgrade, Upsell, and Merchandising Platform to More Hotels and Resorts Worldwide Through Partnership with HRS

Nor1, Inc. today announced a distribution partnership with Hospitality & Retail Systems (HRS) to expand its reach to more hotels around the world and enable them to increase RevPAR and ADR through the use of its industry-leading upgrade solutions eStandby Upgrade, eXpress UpgradeTM, and CheckIn MerchandisingTM.

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Benbria and GCommerce Announce Strategic Partnership.

Ottawa, Ontario and Park City, Utah, September 17th, 2018 - Benbria, a leading provider of customer experience management technology, and GCommerce, a leading provider of digital marketing services to the hospitality industry, announced a strategic partnership today to bring a full-suite of marketing and customer engagement solutions to the hospitality industry. Hoteliers now have the opportunity to leverage the expertise of both companies to improve direct-bookings, access technology to support real-time guest engagement, and take back control of the guest experience from third-party booking agencies.

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Guestline appoints Robert Gorby as Chief Marketing Officer

Award-winning global hospitality software business Guestline announces the appointment of Robert Gorby as chief marketing officer, effective immediately. Robert is the latest addition to the company's senior marketing team following its expansion and recent recruitment of a new product marketing manager.

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Cornell Center for Hospitality Research Study Focuses on Hotel Brand Reputation Analysis

Cornell University's Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing important insights into the role played by brands in the hotel industry today. The first of its kind in terms of the scale of the reputation data analyzed, the report analyzes over 30 million reviews of more than 30,000 branded hotels posted to 47 review sites between January 1, 2016 and March 31, 2018. The report categorizes brands according to the six segments identified in STR's chain scale report and ranks them using ReviewPro's Global Review Index (GRI), an industry-standard online reputation benchmark derived from online reviews. This analysis yields three major conclusions: 1) The variation in reputation across brands is larger than the variation across chain scales; 2) Online reputation is mainly a function of brand and sub brand rather than segment or hotel location; and 3) Variability in reputation across hotels within a brand is greater than the variability in reputation in hotels across brands. \"Our research suggests that the roles of hotel brand and chain scale are changing, and, further, that the influence of brands is growing,\" said the report's coauthor, Chris K. Anderson, Director of Cornell University's Center for Hospitality Research. \"If a hotel's brand is a more reliable indicator of reputation than its chain scale or star classification, travelers will lend greater weight to brand when selecting a hotel. Over time, brands that consistently deliver on expectations across their portfolio will carve an increasingly higher market share.\" \"We're excited to support Cornell University's research and the contribution that it makes to the global hotel industry,\" said R.J. Friedlander, CEO and Cofounder of ReviewPro. \"It is a privilege that our data was selected for a study that has such important implications for hotel owners, operators and brands seeking to analyze and improve the guest experience.\" Click here to download the report.

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Booking.com Opens Nominations for Technology Playmaker Awards 2019 to Celebrate and Recognize Inspiring Women in Technology

Today, Booking.com, one of the world's largest travel e-commerce companies launched the Technology Playmaker Awards 2019. Introduced by Booking.com in 2017, the awards aim to recognize and celebrate women who are pushing the boundaries of innovation in technology and inspiring future generations of female technology leaders to do the same. This year, the awards are open to nominations from any country, to spotlight the diversity of talent in the global technology sector and encourage more girls and women worldwide to enter and succeed in the field. Nominations can be submitted at http://techplaymakerawards.com, in any language, before December 22nd, 2018.

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Man jailed in Italy for selling fake TripAdvisor reviews

A TripAdvisor reviewer has been sentenced to nine months in prison in a landmark fraud ruling by an Italian court. The owner of Promo Salento was convicted of selling fake reviews to hundreds of hospitality businesses across Italy in order to raise their profile on the website. He was also ordered to pay 8,000 (7,100).

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It's Budget Season Are You Ready?

According to Hospitality Technology's 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests' technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren't the only people demanding better hotel technology.

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Innovative City Experiences Can Help Broaden Tourism Benefits, Says UNWTO

The tourism sector's shift in focus towards innovation and experiences, and traveller demand for diverse and immediate experiences in cities, will underpin the discussions of the UNWTO Conference on City Breaks: Creating Innovative Experiences (15-16 October 2018) in Valladolid, Spain. Development of city breaks can enhance tourism's benefits on societies and the economy, which is at the core of UNWTO's mission.

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Online Reputation Management 101: What Businesses Need to Know

It's time to get serious about managing your brand's reputation online.

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Louvre Hotels Group designs the hospitality of tomorrow by opening its first SmartHotel

The fifth largest hotel group in the world just opened a new kind of hotel, subtly integrating new technologies into a customer path that has been entirely rethought. The establishment will see the light of day in the heart of Shanghai.

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Raffles and Rizzoli partner to provide a glimpse into the glamour, romance and history of a legendary luxury brand

Raffles Hotels & Resorts, one of the most revered names in luxury hospitality, is pleased to announce a new collaboration with Rizzoli New York. Soirees, Sojourns & Stories is a 200-page slipcased volume that will take readers on an enthralling journey throughout the Raffles world of timeless beauty. From the opening of its Singapore flagship in 1887 to the latest chapter being the recent unveiling of Raffles Europejski Warsaw, the story weaves through history to reveal how Raffles created its extraordinary legacy of bygone elegance and exceptional hospitality across the globe.Penned by Natasha Fraser-Cavassoni, each chapter is a voyage into Raffles' fascinating world, with readers travelling from Singapore to Cambodia, Dubai, Istanbul, Paris, Warsaw, the Seychelles, and more.Archival materials complement sumptuous contemporary photography depicting special events, remarkable stories, and celebrity guests. With original illustrations by Luke Edward Hall, and filled with literary excerpts and recipes, this sophisticated tome will fascinate hotel buffs and wanderlust-filled luxury aficionados everywhere.\"Raffles has entered an exciting new era of expansion,\" said Jeannette Ho, Vice President, Raffles Brand Strategy & Strategic Partnerships. \"Yet the brand remains true to its origins, delivering the timeless elegance, first-class travel experiences and the authentic personal charm that our loyal guests have loved for well over a century.\"The collaboration with the US-based publisher comes as Raffles prepares its first foray into North America. Scheduled to open in 2021, Raffles Boston Back Bay Hotel & Residences will be a welcoming oasis of refined elegance comprised of a distinctive hotel and exquisitely appointed residences, located in the heart of Boston, Massachusetts. The hotel will be the first Raffles property in North America, bringing one of AccorHotels' most iconic and beloved luxury brands to a city with a powerful history of American cultural significance and landmark events. The property will include 147 guestrooms and 146 branded residences in a striking new 33-story building. Catering to the most discerning travellers and residents, Raffles Boston Back Bay will offer the impeccable and graciously intuitive service, distinguished charm and whimsical adventures that are synonymous with the Raffles name.In addition to Raffles Singapore, which is currently undergoing a careful and sensitive restoration and scheduled for a highly anticipated reopening in the first quarter of 2019, some of the most admired flagship properties of the luxury hotel brand include Le Royal Monceau, Raffles Paris; Raffles Seychelles; and Raffles Istanbul. At every location, Raffles Butlers deliver the ultimate in discreet, bespoke service, while Raffles Spas are noted for their aesthetic beauty and powers of rejuvenation. A culture of craftsmanship and bespoke cocktails led to the brand's signature Raffles 1915 Gin, a collaboration with Sipsmith London Dry Gin, created to celebrate 100 years of the Singapore Sling at Raffles and the brand's namesake Sir Stamford Raffles, the intrepid founder of Singapore.Soirees, Sojourns & Stories reveals these tales, along with many other elements of the Raffles experience that have become time-honoured in the minds of returning guests. From the story of the Traveller's Palm to 'service like a gentle breeze'; from Raffles Afternoon Tea and impressive Mooncakes to the collection's architectural achievements and the artists who have graced its halls, readers will find a delightful and riveting history of famous luxury hotel stories amassed over more than 130 years.\"We are delighted to partner with Rizzoli to create this captivating volume; it allows us to showcase our time-honoured traditions, remarkable stories and extraordinary portfolio of hotels in a meaningful way, even as we continue to expand and open new addresses in exciting international locales.\" said Xavier Louyot, Senior Vice President, Brand Content, Raffles and AccorHotels Luxury Brands.Available as of December 2018 at Raffles Hotels & Resorts worldwide, and wherever fine books are sold, Soirees, Sojourns & Stories is a beautiful gift for those who appreciate the glamourous world of luxury travel and the wonderful stories of the well-travelled.

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Marketing Leaders Embrace Gdpr As Path To Trust And Improved Experiences As Compliance Laggards Shirk Responsibility And Fail To Champion Change

While some organizations saw the May 25 enforcement deadline for the General Data Protection Regulation (GDPR) as the finish line for compliance, leading edge marketing executives saw the day as a starting point of a journey to reinforce trust and actively improve the customer experience.

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Light Human Hotels forms new partnership with dSign Vertti Kivi & Co

Light Hotels recently announced the alliance of its brand Light Human Hotels with dSign Vertti Kivi & Co, a unique and iconic creative interior design environment.

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Revinate Announces New Resource to Help Hoteliers Around the World Drive Maximum Results From Email

Revinate announced today the launch of the Email Marketing Strategy Guide, a new free resource that will help hoteliers market their business and drive more revenue from email. The guide contains more than forty topics, including setting objectives, guest journey lifecycle communications, segmentation and targeting, optimizing subject lines, A/B testing, reporting, and more. It was developed specifically for hotel marketers looking for effective ways to boost loyalty, lessen OTA dependency, and increase direct bookings and revenue.

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Brand new The East London Hotel joins HotelREZ

Following a 38 million investment by Definition Capital, the East London Hotel is now represented under the HO chain code on the GDS.

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Silken Hotels signs multi-year contract extension with Pegasus Solutions

After a highly successful 15-year engagement with the company, Silken Hotels has signed a renewed and extended agreement with Pegasus Solutions, a global leader in hospitality technology solutions.

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Reserve Direct expands hotel connectivity with SiteMinder

Reserve Direct, an online travel agency featuring over 2,000 shows, attractions, theme parks, activities, tours and hotel packages in 20 destinations throughout the United States and Canada, today announced a partnership with SiteMinder, the global hotel industry's leading cloud platform.

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Hotels Tap Into Projected $2.1 Billion CBD Market

Hotels are incorporating CBD into cocktails and menu items as the market is projected to grow to $2.1 billion by 2020. 

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How the French family behind Club Med is reimagining urban hotels with Mama Shelter

The French family behind Club Med, the ubiquitous all-inclusive vacation resorts, has a growing hospitality venture that doesn't involve ski slopes or seashores, but rather cityscapes and skylines.

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AccorHotels launches MyChicAfrica, a new lifestyle & travel media platform

This pioneering new approach from AccorHotels aims to make the continent more accessible and open for not only international travellers, but for Africans and the diaspora to rediscover and celebrate fashion, art, dining, modernity, design, adventure in addition to driving social discourse

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Jail time for review fraudsters: TripAdvisor heralds landmark legal ruling in the fight against paid review fraud

TripAdvisor, the global leader in online review fraud prevention, today commended the result of a pivotal legal ruling in Italy which saw a persistent online review fraudster sentenced to jail.

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Lux Resorts to branch out with new brand

Called Salt, the new brand will be a sister proposition to Lux Resorts and Tamassa, with all three now siting under the newly created umbrella of The Lux Collective, overseen by chief executive Paul Jones, who has spearheaded the vision for Salt.

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Cendyn has been nominated for four prestigious World Travel Awards 2018

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been nominated for four World Travel Awards; World's Leading Hotel CRM Technology Provider, World's Leading Data Driven Marketing Agency, World's Leading Hotel Sales Proposal Platform 2018 and World's Leading Hotel Event Management Platform.The World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence.\"We are extremely honored to have been nominated across all these awards on a global basis,\" says Charles Deyo, CEO & President at Cendyn. \"The hospitality industry is evolving at a remarkable pace and our software, that stretches across both marketing and sales departments within a hotel, is paving the way for their future. It's incredible to see the rate that hotels, large and small, are now adopting CRM and data-driven digital marketing, to improve how they engage with, and acquire their guests. Not only do we see an increase in uptake of these technology solutions, we also see continued growth and footprint in our Hotel Sales Suite solutions which are also used across the globe.\"This nomination follows Cendyn's win of Leading Hotel CRM Technology Provider in Europe and Leading Data Driven Marketing Agency in Europe and Asia 2018.Cendyn's CRM Suite caters to every hotelier from large brands to small boutique properties. Using multiple integrations, Cendyn consolidates multiple data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and helps hotels acquire new customers.eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels and Cendyn's Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Cendyn's eProposal software allows hoteliers to respond to RFPs in minutes and seize their first-responder advantage to dramatically increase group bookings. Cendyn's award-winning eProposal is built to deliver personalized, media-rich RFP replies on a branded microsite. Real-time alerts of interactions with proposals also allow hotel sales reps to react immediately before their competition does.

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Hoteliers + Non-Desk Hotel Workers to Benefit from Beekeeper's $13 Million Series A' Extension

Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its information security management system to maintain their ISO 27001:2013 certification. This will ensure the platform delivers a simple and elegant experience for hotel workers while maintaining the highest security levels.

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Puzzle Partner Enters 5th Year Supporting Innovative Travel & Hospitality Companies

Puzzle Partner, the most trusted travel and hospitality technology marketing agency, Puzzle Partner is celebrating a significant milestone this year. The company, founded in 2013 by industry veterans, is now entering it's fifth year of helping their clients engage with their target audiences to raise awareness, drive new business opportunities and build market share.

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Hospitality Executives Tackle Technology and Distribution Challenges at HSMAI's Curate

Hotel senior leaders representing HSMAI Organizational Member companies investigated key issues facing the hospitality industry at Curate: An HSMAI Executive Insights Forum, hosted by the Hospitality Sales and Marketing Association International (HSMAI) on September 5 and 6 at the Hyatt Regency Inner Harbor in Baltimore. Headlined by keynotes from Amazon and Under Armour, the event also featured collaborative and interactive elements, such as group brainstorming and live polling.

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Hilton Introduces Explore, a New Local Travel Feature Within the Award-Winning Hilton Honors App, powered by Foursquare

Hilton (NYSE: HLT) today announced the introduction of Explore, an all-new feature of the Hilton Honors mobile app, providing Hilton Honors members the opportunity to explore the neighborhood surrounding their hotel with suggestions from people who know the area best - local Hilton Team Members. Beginning September 12, Explore will be available in 28 markets covering nearly 1,000 global properties among all Hilton brands, with plans to expand to additional markets in the future.

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HEBS Digital's Sister Company, Serenata CRM, Voted the Best Hotel Technology Provider in Asia

Serenata CRM, the sister company of HEBS Digital and the leading specialist for customer relationship management (CRM) and E-marketing, was recognized as the best hotel technology provider in Asia at the World Travel Awards Asia & Australasia in Hong Kong. This prestigious award is presented annually by a high-ranking international jury made up of global travel and tourism experts.

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Maggie Gyllenhaal Partners With Autograph Collection Hotels To Empower Emerging Female Screenwriters

From the 2018 Toronto International Film Festival , Autograph Collection Hotels announced today Academy Award and Emmy nominated, Golden Globe award winning actress and producer Maggie Gyllenhaal as Independent Film Advisor to the brand's Indie Film Project: a multi-faceted platform designed to support the art of storytelling by shining a light on today's most-talented screenwriters, filmmakers and distributors working in independent film.

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OTA Insight honoured as One to Watch' in Sunday Times Tech Track 100

LONDON, NEW YORK - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced it was named one of 10 \"Ones to Watch\" in the 18th annual The Sunday Times Tech Track 100. The Sunday Times Hiscox Tech Track 100 league table ranks Britain's 100 private tech (TMT) companies with the fastest-growing sales over their latest three years. The results are compiled by Fast Track, the Oxford-based research and networking events firm. Results are published in The Sunday Times every September.

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UNWTO Hails Wine Tourism as an Approach to Sustainable Rural Development

UNWTO called for wine tourism to be made part of national tourism and rural development policies at the 3rd UNWTO Wine Tourism Conference in Chisinau, Republic of Moldova (6-7 September 2018). The two days of discussions engaged experts from 30 countries and addressed UNWTO's priority of enhancing tourism's socioeconomic benefits, looking at specific segments like wine tourism.

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Angolan reforms set to benefit Tourism and Hospitality sectors

\"Angola's growth prospects are set to rise as the country continues to make strides towards a more positive economic course,\" says Wayne Troughton of specialist hospitality and real estate consultancy firm, HTI Consulting. \"Higher oil prices and sounder policies under President Joao Lourenco should bring greater stability to Africa's second largest crude exporter, strengthening the country's institutions and attracting foreign investment that will spur economic growth and contribute to the diversification of the econ omy, including sectors such as tourism and hospitality.\" \"The breakneck economic growth that Angola enjoyed following the end to decades of civil conflict in 2002 came to a sudden stop when the price of oil crashed in 2014,\" says Troughton. \"The subsequent vulnerability of the country's economy due to its reliance on oil was strongly evident over recent years, with decreasing oil prices seeing negative GDP growth in 2016 of -0.7%,\" he explains. \"In 2016, hotel room occupancy in Angola fell to just 25%, although the rate in the capital Luanda was higher at 60%. The weakened economic environment, combined with a slow down in the oil sector (a primary driver of hotel room nights), negatively impacted the market, notably in Luanda. A number of new hotel projects, many expected to enter the market in 2015, were put on hold as developers chose to wait out the challenging market conditions,\" he says.\"More recently, however, the new go vernment's Macroeconomic Stabilization Program, along with a resurgence in the oil price currently trading above USD 70 a barrel, has brought a renewed energy to Angola,\" he states. Recent findings by the The International Monetary Fund have also commended the government's efforts to improve the investment climate and revised growth forecasts for 2018 have been moved upwards from 1.6 to 2.2 percent. Comments Troughton, \"Whilst the projections are moderate, it is nevertheless an indication the economy is undergoing a mild recovery and that elements to drive further economic growth are being put in place.\"\"Ultimately, a restored economic environment will have a positive impact on the country's tourism and hospitality markets,\" he continues. \"A series of measures are currently expediting the issuance of tourist and business visas, a historically difficult process that has long been a major complaint from international companies and should help to eas e business travel.\" In addition to this, construction on the New Luanda International Airport, originally scheduled for opening 2015/2016, has commenced anew after several delays, and the new airport, now forecast to open in 2020, is projected to increase Luanda's overall capacity from 3.6 million to 15 million passengers per annum. The Sonangol Hotel (a 377-room, 24-storey hotel in Luanda) project is back on track after a two-year shutdown. According to information by oil company Sonangol, \"it will be one of the largest and most impressive hotel units in the country\" and \"will be able to see works completed this year.\" Park Inn by Radisson Lagos Apapais is also set to open later this year and, according to local Angolan newspaper Valor Economico, AccorHotels will return to the country. Alka Winter, Vice President of Global Communications AccorHotels Middle East and Africa, wasn't able to delve into the specifics but did say, \"We believe in the long-term potential in the countries that we operate in, and within the context of Angola, we look forward to developing our operations there in the future and providing our management expertise across a range of brands.\"In August this year the Angolan government announced an investment of $20 million to construct a local hospitality training institute, Luanda Hotel School, in a bid to boost the country's tourism industry. \"The $20 million project, which is a both a working hotel and a hospitality school, is expected to open within 12 months and will have a capacity for 500 students will have 50 rooms, 12 classrooms and accommodation for 96 students,\" said Angola's Minister for Hotels and Tourism, Pedro Mutindi. The new Operational Plan for Tourism 2018/2022 should also help leverage tourism in the economy. According to the minister, it is essential to improve basic services, such as access roads and inspection of tourist sites, in order to safeguard their faciliti es, as well as training human resources to allow Angola to reach world standards in the tourism sector. ?Angola is focused on reducing its dependence on oil through the diversification of its economy. Currently oil accounts for around 96% of exports, however the projection by BMI that oil production will decrease annually by 4.3% between 2020 and 2027 heightens the urgent requirement for diversification. A Private Investment Law, recently approved by the National Assembly, removes several entry barriers to foreign direct investment. The government has also launched a program for diversifying exports and substituting imports.?The country has a significant base of mineral and agricultural wealth. It is the third largest producer of diamonds in Africa and has gold, cobalt, manganese, and copper, as well as natural gas reserves that have yet to be fully developed. \"Prospectively the growth of the hotel demand in Angola will continue as new focus areas potentially increase the flow of travellers to the country.\" says Troughton. \"As reforms continue, Angola's attractiveness as an investment destination will grow. Investors with medium to long term views and with previous experience working in Africa are likely best suited for early entry into this market.\"\"The ongoing systematic reforms, coupled with the President's commitment to promote increased commercial activity, warrant that prospective investors consider opportunities now. Multinationals willing to take a long-term view can exploit the window of opportunity that is opening and get ahead of competitors,\" he concludes.

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These Are The Best Hotel Review Sites In The World

When it comes to the best hotel review sites in the world, the real winners aren't the usual suspects. They are \"none of the above\" -- which may be good news for discerning travelers looking for accurate lodging advice.

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Hospitality sector welcomes AI voice services

Amazon Alexa, Google Home, and Siri from Apple have initiated a revolution in search, and it is a significant transformation within the marketing and customer services industries.

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Kimpton Hotels & Restaurants Launches Room 301: A Social Experiment

Today, Kimpton Hotels + Restaurants launches a first-of-its-kind social experiment, titled \"Room 301,\" which will run for three months at the Kimpton Everly Hotel in Los Angeles, with additional activations at select Kimpton hotels across the country. Room 301 reflects Kimpton's belief that hearfelt human connections make peoples' lives better and the idea that commonalities and connections exist between all people - no matter their background or life strory. Room 301 seeks to uncover the intersections and variances of the human experience.

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Marriott Hotels And TED Deliver Inspiring Women In Innovation' Salon

Marriott International's flagship brand Marriott Hotels continues to spark creative ideas and meaningful conversations worldwide, hosting its second TED Fellows salon in Asia Pacific on September 6th at the Bengaluru Marriott Hotel Whitefield in India. The event was attended by an engaged crowd of over 200 movers and shakers including innovative entrepreneurs, Marriott Rewards loyalty members, international media and influencers as well as top business school students. Bengaluru Marriott Hotel Whitefield was chosen as the destination to host this year's Marriott TED Fellows Salon because of the city's reputation as India's hub of technology and innovation.

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Leonardo Hotels Appoints Leonardo Worldwide's Technology to Automate Hotel Image Distribution

Toronto, ON, CA - September 6th, 2018 - Leonardo Hotels has partnered with Leonardo Worldwide to optimize and enhance hotel image distribution across all online channels. As a global hospitality leader, Leonardo Worldwide will manage the images for the Leonardo Hotels brand portfolio on travel websites and GDS's.

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Smartphones, soft toys, suitcases The Top 10 most common items left behind at hotels in Summer 2018

People tend to forget things in their everyday lives: umbrellas, keys, watering their plants But what about their holidays? This summer, our detective colleagues from TUI France have conducted investigations on this case and identified the ten items most commonly left behind at holiday clubs.

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TUI welcomes its first ever robotic humanoid employee

The humanoid robot commonly known as \"Pepper\" is the latest employee to be hired by TUI Nordic. Pepper, named Pepper 2E, will work as a Robot Assistant and be a part of TUI's new Data Analytics and Machine Learning team. TUI is the first travel company in the world to incorporate robotics in this way.\"Automation, AI and Robotics are important elements of TUI's future. We already have some of the best specialists in this field and I am excited to see how Pepper 2E will contribute to our team. And most importantly, I hope he sparks curiosity and engagement with all of our TUI Nordic colleagues\", says Alexander Huber, Managing Director of TUI Nordic.

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Google's travel incursion gradual, but a threat to OTAs

Google continues to encroach gradually on OTA turf. The tech giant's most recent move was to begin offering exclusive hotel discounts via its Google One cloud storage platform, at the same time announcing the development of a \"hotel-plus-flight product.\"

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Bali Set To Host 18.2 Million Visitors In 2020, More Than 4 Times Its Population

Over the next three years, total visitor numbers to Bali are expected to increase by 26.3%, from 14.4 million in 2017 to 18.2 million in 2020, according to a major new report Short-Term Forecasts of Visitor Arrivals in Bali, 2018-2020, released today by Hotel Investment Strategies, a New York-based hotel investment advisory firm with a representative office in Jakarta.

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Nordic Choice Selects Unified Hotel Operations and SMS Messaging Platform to Reduce the Complexity of Siloed Systems Across Their Diverse Brand Portfolio

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia with 190 properties, has selected ALICE to standardize their hotel operations and guest engagement across their diverse brand portfolio. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. The signing of Nordic Choice Hotels is ALICE's second major enterprise deal following Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico.

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Chinese Tourists: Marrying Love of Sports with Tourism

Chinese tourists have just added a new dimension to the global tourism industry.

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India is barely discovered in terms of true tourism: AccorHotels' Michael Issenberg

In an interview with Mint, Michael Issenberg, CEO (Asia-Pacific) at AccorHotels, talks about plans for India, challenges in the hospitality industry, and the impact of millennials and social media on the sector. 

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Pan Pacific Hotels Group rolls out B2B and B2C loyalty programmes

Today's discerning travellers place greater value than ever on authenticity, customisation and flexibility. Pan Pacific Hotels Group (PPHG) has positioned its Pan Pacific and PARKROYAL brands closer to the customers of today by rejuvenating and introducing new loyalty programmes, Pan Pacific DISCOVERY for guests and Pan Pacific Connections for corporate bookers, offering them more meaningful rewards and benefits.

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Cendyn is Asia's Leading Data Driven Marketing Agency 2018 as voted by prestigious World Travel Awards

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Asia's Leading Data-Driven Marketing Agency, 2018. The prestigious World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. This award in Asia follows Cendyn's win, earlier this year, of Leading Hotel CRM Technology Provider and Data-Driven Marketing Agency in Europe 2018.\"We are truly honored to have been recognized by this award in Asia, \" says Charles Deyo, CEO & President at Cendyn. \"In such a fast-paced market that is continuously growing, we are proud to have been recognized for our growth and achievement across Asia. We see continuous proof from hotels that implement both CRM and data-driven digital marketing, that they not only see more direct, higher yielding bookings but they are also able to watch those guests become returning, loyal guests.\"Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Cendyn's CRM Suite, which works in conjunction with their Data-Driven Digital Marketing Suite, caters to every hotel from large brands to small boutique properties. Using multiple integrations, Cendyn consolidates multiple data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and help hotels acquire new customers.Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement, hoteliers are able to revolutionize how they interact with guests, use tools to drive direct bookings, maintain a brand presence with their most valuable clients and stay competitive in their market. Cendyn's integrated Data-Driven Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.

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Best western hotels & resorts goes behind the brands' With A Closer Look At Vb

On the heels of its first U.S. opening earlier this month in Springfield, Missouri, Best Western's upscale urban-hip hotel brand - Vb - is on the move, with a robust pipeline of upcoming hotels in destination hotspots such as Miami, Chicago, Los Angeles, Denver, Orlando, Calgary and soon, Bangkok. As part of the \"Today's Best Western\" campaign and the \"Behind the Brands\" series, which launched earlier this year, Best Western is taking a closer look at Vb this month.

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How hotels are upping their game on food and drink

From partnering with world-renowned chefs to letting guests order room service via Amazon Alexa, hotels are increasingly offering innovative food and beverage (F&B) experiences.

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Cannabis on the Menu at Your Next Hotel Restaurant or Spa?

More hotels and resorts plan to offer cannabis-based menu items and wellness treatments, as laws around the country relax toward medicinal and recreational use of the drug. And customers both locals and guests seem to be thoroughly enjoying them.

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All dressed up and everywhere to go: how a passion for fashion fuels the style-conscious global traveler

Travel and fashion are a perfect match with almost half of all global travelers agreeing that looking their best while on vacation is important (48%). Whether functional or fashionable, a vacation wardrobe is a big part of any trip, from planning and packing to the actual vacation experience itself.

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Shiji and Fliggy partner to pioneer facial recognition hotel check-in and payment

Beijing, Shiji working with Alibaba's Fliggy (formerly known as AliTrip), have achieved a hotel industry first by integrating full facial recognition for hotel check-in including credit authorization for 50 hotels in Hainan district of China. Fliggy provided the reservation and customer data with Shiji providing the integration, distribution, payment gateway and on-property systems to provide a seamless guest experience for the China travelers.

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Why Booking.com Grew Throughout Europe

My thesis is that Booking.com (BKNG) was able to grow throughout Europe because Priceline didn't listen to the \"experts\" and force a change from the agency model to the merchant model. Meanwhile, Expedia (EXPE) was attached to the merchant model that worked well in the U.S. but they were too slow in recognizing differences in European markets.

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Trivago faces legal probe over misleading pricing'

Australia's competition authority is taking hotel metasearch site Trivago to court for alleged breach of consumer law.

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The impact of influencer marketing on the booking journey

Let's set the scene. Up until the digital revolution, traditional marketing and word-of-mouth were the only real ways to grow consumer awareness at a notable scale.

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Let These Dinosaurs Check You In At Japan's Weird' Hotel

Jurassic Park\" fans, this one's for you. A Japanese hotel is offering guests one of the strangest check-in experiences possible a reception desk manned by robot dinosaurs. Whether it's Japanese, English, Chinese or Korean, the pair of dinosaurs are more than happy to assist customers arriving at the hotel in east Tokyo through the use of a tablet system. The hotel belongs to the Henn na (whose name means \"weird\") chain, which claims to offer the world's first hotels staffed by robots.

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Content and Social Critical to Converting Travelers

Quality content marketing and a strong social media presence is helping brands build loyal customer bases and underpinning more effective sales and marketing funnels according to EyeforTravel's new Converting the Customer report, which can be downloaded here.

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Tambourine announces expansion: new east and west coast offices

Tambourine, a marketing technology company for hotels, resorts and tourism destinations worldwide, has announced its expansion to new offices on the east and west coast.

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Welcome to HSMAI Europe's Digital Expert LAB, an eLearning program, available now

Currently working in a management role within hotel distribution and/or marketing? Taught by leading industry figureheads, HSMAI Europe's Digital Expert LAB courses will help upskill and develop your digital knowledge, enabling you to draw out new digital insights and make strategy driven decisions that benefit your company.

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IHG's Gil Mulders joins HSMAI Region Europe People & Culture Advisory Board

IHG's Head of Learning in Europe, Gil Mulders sports a long and varied career in hospitality, as Front Desk Manager, then Training Manager at Crowne Plaza Brussels, Reception Manager at QMH UK Limited, Guest Relations Executive at Hilton Worldwide, and Assistant Night Manager at Europe InterContinental Brussels, as well as eco tourism in America - but more on that further down the road.

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Nordic Choice Hotels' Anant Vithlani to chair HSMAI Region Europe's Sales Executive Advisory Board

The new chair, with an MBA in Business Administration and Management from Stockholm School of Economics, boasts a long and varied career in sales, including printer toner sales, marketing services, health care products, banking and finance, prior to his first Nordic Choice commitment as Director of Sales at Stockholm's Clarion Hotel Sign eleven years ago, after which he has remained in the hotel group, with the exception of a two-year break, which included serving same hotel group.

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What The Hospitality Industry Teaches Us All About Innovation And Disruption

The world as we know it changes faster by the day, which means businesses and companies are harder pressed than ever to keep up with this altering landscape. What consumers wanted yesterday is forgotten by tomorrow, and companies that aren't evolving at the pace of their customers are going to lose out.

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How America's motels became hipster havens

In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny's restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining.

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Travel and Hospitality Advertising: 5 Digital Spend Trends to Watch

As travel and hospitality marketers get ready to set their budgets for 2019, which digital advertising trends should they be keeping a close eye on?

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Why It Can Pay to Be Counterintuitive in Travel Marketing and Sales

For almost every travel brand, their marketing and sales funnel is extremely porous, with consumers dropping out at every stage and low numbers eventually turning into bookings. Pushing up conversion rates isn't straightforward either, find EyeforTravel's new Converting the Customer report, which is free to download now. To succeed, designers, webmasters and analysts will need to be ready to take a journey into the sometimes illogical and counterintuitive world of marketing and sales psychology.

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Overtourism' Worries Europe. How Much Did Technology Help Get Us There? - nyt.com

Over the summer, my wife and I traveled with our two young kids on a two-week vacation through Europe. It wasn't as highfalutin as it sounds. In London, our Airbnb had ample skylights which rendered the place all but uninhabitable during Europe's heat wave. In Paris, our charming home-share had a cavernous hole in the ceiling of the entryway, revealing load-bearing beams that appeared to have been rotting since Napoleon's reign. And in Amsterdam, our Airbnb advertised a kids' bedroom stocked with toys but failed to mention the mosquitoes and mice. I'm not complaining. If travel mishaps are the stuff of memory, my vacation was unforgettable. And without home-sharing services like Airbnb, review sites like TripAdvisor and conveniences like Uber, OpenTable and Expedia, the trip would have been far more expensive, less accessible and, in a strange way, less authentic.

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How Concierge Patrick Trevor Creates Special Memories for Guests

ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C Seaport.

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Crowne Plaza Hotels & Resorts Awarded Patent For WorkLife Room

The Crowne Plaza Hotels & Resorts brand today announced the approval of its patent application for the WorkLife Room: the brand's innovative \"guestroom of the future.\" The newly-patented concept is designed to help modern business travelers unleash their productivity and provide them with a space that fits their blended lifestyle.

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Stockholders of Marriott Vacations Worldwide and ILG Approve Merger

Marriott Vacations Worldwide Corporation (NYSE: VAC) and ILG, Inc. (NASDAQ: ILG) today announced that at separate special stockholder meetings the stockholders of both companies approved proposals relating to Marriott Vacations Worldwide's acquisition of ILG. Holders of over 99 percent of Marriott Vacations Worldwide shares present and voting at the meeting voted in favor of a proposal to issue shares of Marriott Vacations Worldwide common stock in connection with the transaction, and holders of over 99 percent of ILG shares present and voting at the meeting voted in favor of a proposal to approve the transaction.

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This New Hotel Room Is So Groundbreaking That They Patented It | Forbes

Can a hotel room be so groundbreaking that it deserves a patent? If it's the WorkLife Room, billed as the guestroom of the future, the answer apparently is yes. The United States Patent and Trademark Office (USPTO) just approved InterContinental Hotels Group (IHG)'s application for its new WorkLife Room at its Crowne Plaza Hotels & Resorts brand.

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The Rainmaker Group Appoints Hospitality Veteran as New Head of Sales

The Rainmaker Group (Rainmaker), a leader in revenue management solutions for the hospitality and gaming industry, is proud to announce the appointment of Matt Curry as their new Head of Sales.

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'Tis the season for planning holiday travel | blog.google

While it may seem early, many people have already started planning trips for the upcoming holiday season. To help you save money and confidently book holiday travel, we're sharing holiday price trends, tips and a few new tools from Google Flights and Hotel Search.

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Six Steps to Convert Travel Consumers

Converting a travel customer is a tricky business for any brand but EyeforTravel's new Converting the Customer report, which is free to download now, is here to help with six key tactics that will help you go from booking bust to a conversion king!

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Shiji Grows Distribution Platform Into International Hotel Market

Shiji launches Shiji Distribution Solutions team to accelerate international growth. Founded in 2007, CHINAonline was the first connectivity provider in China and the first to build connections between international hotel chains and Chinese OTAs.

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UNWTO Highlights Confirm Another Record Year in 2017

International tourist arrivals grew 7% in 2017, the highest increase since 2010, according to the World Tourism Organization (UNWTO)'s latest collection of Tourism Highlights. Growth in arrivals was echoed by a strong increase in exports generated by tourism, which reached US$ 1.6 trillion in 2017, making tourism the world's third-largest export sector.

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User-generated content not top of mind for DMOs on Facebook

State destination marketing organizations in the United States are slow to adopt user-generated content in their Facebook advertising, with the majority relying on stock imagery in posts.

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Inside BrewDog's Brand New Beer Hotel in Columbus, Ohio

Some people will go to great lengths for a cold beer. They'll elbow through crowds three rows deep at the bar. They'll venture from the apartment all the way to the bodega in the dead of winter. And they might even go to the Great Midwest. Scottish punk brewer BrewDog built a beer hotel in Ohio, and it opens its doors August 27.

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Westin Hotels & Resorts Announces the Appointment of Huang Xuan as New Well-being Brand Advocate of Greater China

Westin Hotels & Resorts, part of Marriott International, has announced the appointment of Huang Xuan as the new well-being brand advocate for Greater China. As part of his appointment, Huang Xuan will be featured in a new brand campaign video available in-room at all Westin hotels in China. The collaboration aims to further underscore the Westin brand's approach to wellness and encourage an active lifestyle, helping guests prioritize well-being even on the road.

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Softscribe Inc. Identifies Top 12 Quotes from Industry Leaders at Hotel Data Conference 2018

Softscribe Inc., a leading hotel tech PR firm, attended the 10th annual Hotel Data Conference (HDC) this month in Nashville, TN with top industry leaders and technology providers. Smith Travel Research (STR) hosted 675 attendees, with 71 on the waitlist, at the Omni Nashville for a 3-day deep dive into data, performance, and trends for the global hospitality industry.

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Meet the Hotel Brand Taking Creativity to Another Level

First, locate your hotel property in an up-and-coming city section. Second, incorporate design elements that spark photo ops for guests while staying there. That's what nhow is doing. A brand owned by NH Hotel Group, nhow is said to cater to customers that are described as being both cosmopolitan and \"curious explorers.\"

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How much is an 'influencer' worth?

The growth of social media as a promotional tool has given rise to a new profession, that of the 'influencer'. These are bloggers who are self-proclaimed 'experts' in a particular sector or industry and who have attracted a significant online following - maybe in the tens or hundreds of thousands or even more. Influencers then attempt to extract compensation (in kind or otherwise) from businesses or brands in return for giving their seal of approval to the product which hopefully will motivate 'followers' of the blogger to purchase the product or service. So, how much are such influencers worth?

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Intelity x KEYPR Meet Guests' Mobile Demands

According to Hospitality Technology's 2018 Customer Engagement Technology Study, hotels are slow to adopt the mobile functionality guests want. Over 40% of those surveyed want to do one or more of the following: use their smartphones and tablets to manage reservations, control the guest room environment, check in/out, request services, order room service, unlock their rooms, and more. However, fewer than half of all hotels currently offer a majority of these mobile features. According to the study, of the 24 mobile features guests want, only 3 are widely available (room reservations, loyalty program management and on-property events).

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How to Measure Social Media ROI: A 4Step Plan for Marketers - MDG

What is the return on investment of your social media efforts? Are your audiences taking the right actions on the right platforms? Which social tactics are truly helping your brand achieve its marketing and sales goals?

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How to Measure Social Media ROI: A 4Step Plan for Marketers - MDG

What is the return on investment of your social media efforts? Are your audiences taking the right actions on the right platforms? Which social tactics are truly helping your brand achieve its marketing and sales goals?

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How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%

A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property's quaint ambiance, charming rooms and friendly service.

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Latest BDRC Hotel Guest Survey Reveals Surprising Trends on OTAs and Direct Booking

BDRC's 2017 Hotel Guest Survey (HGS) results show the impact of hotels brands' \"Guest Loyalty\" rates on booking platform trends. The data demonstrates that OTAs continue to sustain their share levels while direct booking has recovered somewhat, mostly at the expense of review sites and other channels. The degradation of the hotel review site platform share (i.e. TripAdvisor) towards the end of 2017 appears to have been shared by OTAs and brands.

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Marriott International's Three Loyalty Programs Unify

A new era is beginning for the more than 110 million members of Marriott International's award-winning loyalty programs - Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). For the first time since Marriott acquired Starwood Hotels and Resorts in 2016, the programs now operate under one set of unified benefits and one currency spanning the entire loyalty portfolio of 29 brands and more than 6,700 participating hotels in 130 countries and territories. Members are able to seamlessly earn and redeem across the entire loyalty portfolio and achieve Elite status faster with new Elite tiers. Members can now combine their separate program accounts into one at Marriott.com or SPG.com to take advantage of everything Marriott's loyalty programs offer worldwide.

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The Government of Puerto Rico Partners with ALICE to Create the First-Ever Customer Service Platform for a Tourism Destination

ALICE, the hospitality industry's leading operations platform, has partnered with the Government of Puerto Rico's Tourism Company (PRTC) and Roca Marketing to develop an innovative destination concierge service and trip planning platform available to every hotel and visitor. The new mobile hospitality app, \"My Puerto Rico,\" will improve hotel performance and the guest experience, and bolster the island's reputation as one of the world's leading holiday destinations.

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Pilot Hotels Launches As A New Visionary Brand In The Boutique Hotel And Hospitality Space

Announced today, American private investor Marcy Holthus, launches an exclusive boutique luxury hotel brand: Pilot Hotels. Incorporating the unrivaled 12-room Washington School House Hotel in Park City, Utah and the soon-to-launch Hotel Chateau du Grand-Luce in France's Loire Valley, Pilot Hotels elevates authentic, curated, destination-defining properties to an extraordinary level.

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7 Design-Forward Shipping Container Hotels

Yes, shipping containers are a durable and important mode of transporting goods around the world. Yet when recycled and repurposed into livable space, these rectangular structures take on a completely different meaning. Take the Texas-based Hotel Flophouze, whose interior design includes salvaged antiques, or the Hougoumont Hotel Fremantle in Australiaa space that has implemented a naval-inspired design as a nod to its marine surroundings. These shipping container-turned-accommodation creators have married two important concepts of eco-friendly upcycling as well as innovative and funky designs. From a hotel inspired by winemaking to a property designed to blend in with its Florida surroundings, these are the hotels that you need to sleep in for an experience that's certainly outside of the box.

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Hotelhero enters the UK market

Hotelhero is the only hotel technology research platform specialized for the independent hotel market. We are excited to announce that we are entering the UK market to help English independent hoteliers to master the challenge of the digitalization by making sense of the complex, fragmented, and fast-moving technology space. To celebrate this big step, we are joining forces with 6 of our partners and are hosting the most exciting hotel technology stand at the Independent Hotel Show in October.

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Hotel Data Conference day two recap

The second day of the sold-out 10th Annual Hotel DataConference focused on the shifting traveler demographics, and how this and other factors may be affecting the hotel industry. Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel DataConference sold out for the fifth consecutive year with a record 693 attendees.Lorraine Sileo, senior VP of research at Phocuswright, provided an overview of findings in traveler behavior. \"How we travel has as much to do with who we are as it has to do with where we're going, and research constantly shows that one of the biggest differentiators in how we choose where to research our travel products has to do with age,\" Sileo said. Sileo cited several key data points from Phocuswright's U.S. Consumer Travel Report:

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HTNG Publishes Framework and Guidance for Hotels Implementing Voice Technologies

HTNG's Voice Interaction Framework Workgroup announces the publication of a first of its kind white paper that offers guidance and best practices for the implementation of voice technologies in hotels.

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Industry research offers an inside look at Millennials' unique hotel needs

According to new research by FutureBrand Speck, part of Interpublic Group (NYSE: IPG), Millennials (those currently 22-37) have a higher demand for enriching experiences over traditional hotel amenities. FutureBrand Speck surveyed 250 travelers to better understand how to attract and retain guests in the hospitality sector, and found disparate results among the generations. Younger generations are more willing to pay for technology and wellness services when they are well integrated into the hotel journey. Millennials survey ed would be more appreciative of fitness and wellness offerings during their stay than older generations, with Millennials being 1.5X as likely compared to those 40-55 and 2X those 56+

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Hotel Data Conference day one recap

The first day of the sold-out 10th Annual Hotel Data Conferencelooked at the impact of the past 10 years on the U.S. hotel industry while analysing current trends and forecasting future performance.Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel Data Conference sold out for the fifth consecutive year with a record 693 attendees.Isaac Collazo, VP of competitive intelligence at Intercontinental Hotels & Resorts, and Jan Freitag, STR's senior VP of lodging insights, provided an overview of the last 10 years before covering current macroeconomic conditions and performance trends.\"We're in the best demand environment we've ever seen as an industry,\" Collazo said. Freitag, while speaking on improving ADR growth, said, \"Now we're seeing actually healthy, better than the 30-year average, which is around 2.7%.\"Collazo and Freitag also cited several key data points:

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OtrumCast - enable any TV for guest content streaming!

Utilising an in-room Google Chromecast device, OtrumCast seamlessly supports both Android and iOS mobile clients with secure authentication for guest in-room streaming. Guests can access content from Netflix, HBO, YouTube and a 1000 more content rich applications. Unlike AirPlay and Miracast, the Chromecast solution allows the guest to cast content and simultaneously use their mobile device for other applications.

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Associated Luxury Hotels International (Alhi) Awards Scholarships To Five Recipients As Part Of Alhi's Commitment To Global Meetings Industry Day

Associated Luxury Hotels International (ALHI), a meetings and incentive global sales organization serving more than 250 luxury hotels and resorts, has announced the recipients of its inaugural scholarship fund - Kelsey Kottkamp, Dana Margulies, Deborah Larrimore, Monique Cotton, and Diana Maineri. The initiative supports meeting and event planners by providing five $1,000 scholarships to industry professionals working towards their certification. Winners were announced at ALHI's annual Industry Executive Council (IEC) Conference held June 10-13.

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Hilton Garden Inn's Global Growth Heats Up This Summer: Brand Firsts in France and Zambia, with Expansion in the U.S. and Germany

Hilton Garden Inn, Hilton's (NYSE: HLT) global, upscale brand of hotels, has opened 10 new properties in travel-friendly destinations, including firsts for the brand in France and Zambia. The latest openings, across four different countries, continue the brand's rapid global growth in popular markets, such as Bordeaux - France's highly sought-after wine-growing region and the top city in the world(1) to visit in 2017.

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ALICE Helps Adults-Only Resort Stay Intimate by Silencing Radio Communication for Hawaii's Hotel Wailea

Hotel Wailea, Hawaii's only luxury adults-only resort, has selected ALICE to enhance their internal communication and align their staff task management within the most exclusive retreat community on Maui. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Hospitality Software Startup Cloudbeds Lands No. 75 on the 2018 Inc. 5000

Today Inc. magazine ranked Cloudbeds No. 75 on the 2018 Inc. 5000. This exclusive list ranks the USA's fastest-growing private companies. With a three-year sales growth of 4,241.5%, Cloudbeds is the top travel and hospitality company on the list. This achievement puts Cloudbeds in an elite group of past winners including companies such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com. Earlier this year, Inc. magazine also awarded Cloudbeds with their Best Workplaces accolade for the second year in a row.

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Vizergy Digital Marketing Turns 20 Years Young

Vizergy, the hospitality industry's leading digital marketing and technology company celebrates it's 20th anniversary while enjoying record growth and revenues. The company, originally branded as Secure-Res, started in 1998 with a goal of helping hotels and resorts solve a common problem: understanding how to capture customers and generate revenue in the early years of the Internet.

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Red Roof Launches Extended Stay Brand HomeTowne Studios by Red Roof to Accommodate Growing Demand

Convenient, cost-effective and comfortable: the basic essentials of extended stay accommodations, a hospitality sector that has grown immensely in the past few years with extended stay builds currently making up more than a quarter of all hotel development projects in the U.S. pipeline according to Lodging Econometrics. This growth was one of the many reasons that Red Roof, the leader in the economy lodging industry, is entering this market with their newest sub-brand, HomeTowne Studios by Red Roof. The brand will undergo a phased launch of over 30 properties across more than 20 markets with nearly 4,000 rooms. The brand also has a pipeline of more than a dozen properties scheduled to open over the next 12 months. The addition of HomeTowne Studios by Red Roof and HomeTowne Studios and Suites by Red Roof to the expanding Red Roof portfolio continues Red Roof's tradition of offering consumers clean, comfortable and safe places to stay with an unmatched value proposition that puts their guests first.

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Three opportunities to get the most out of Peak Season

As we all know it is peak season and most of the hoteliers are working at full speed. Booking.com organized a webinar about this subject and we were there to gather the juicy details for you.

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Sertifi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Sertifi, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of Sertifi with Oracle Hospitality OPERA, eliminating paper authorization forms and the manual entry of payments into OPERA altogether. The new integration automates the payment and authorization process for front desk, reservations and sales and catering groups, while minimizing PCI scope with PCI compliance and validating payments in real time at the time of online capture.

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The Secrets to Being a Great Hotel GuestAnd Having the Best Possible Stay

Travelers often expect a whole host of accommodations and amenities during their stay at a hotel. But it's as much on the guest as it is hotel employees to foster a pleasant experience.

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Oakwood Launches Industry-Leading Mobile App, Streamlining Booking, Arrival, and Customer Service Experience

Oakwood, wholly owned by Mapletree Investments, announced today the launch of its proprietary Oakwood Mobile App, a first-of-its-kind app in the industry that streamlines how guests book and manage their travel accommodations through expanded mobile functionality.

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GuestCentric's The Digital Future of your Hotel roadshow comes to Edinburgh on September 5

GuestCentric, the leading provider of cloud-based digital marketing software for hotels, has announced one more \"The Digital Future of your Hotel\" roadshow event, the first in Scotland. The workshop will take place in Edinburgh, September 5, at The Glasshouse Hotel. International leaders in hospitality and technology, namely OTA Insight and eRevMax, are also joining GuestCentric.

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FIHA is Born A Sister for AHIF

Bench Events, the organiser of the Africa Hotel Investment Forum (AHIF), which is the premier hotel investment conference in Africa, today announced that it is launching a sister event, named the Forum sur l'Investissement Hotelier Africain (FIHA), to focus more precisely on North and West Africa. Proceedings will be bilingual, with presentations and panel discussions led in French with simultaneous translation to English. The first edition of FIHA will take place in Marrakesh during the first week of February 2019.In Africa, hotel investment is booming. Hotels are core infrastructure because they are essential to attracting tourists and business people who come with foreign currency to spend and invest. As the economic environment in Africa has become increasingly less risky in the past two or three decades and because the number of hotels per head of population is a tiny fraction of what it is in highly-developed western economies, the growth in hotel development across Africa has consistently outstripped general economic growth - which in many African countries is currently higher than much of the rest of the world.Imad Barrakad, CEO, The Moroccan Agency for Tourism Development (SMIT), said: \"I am very pleased that Morocco will be the launch venue for FIHA, as I fully expect it will attract the kind of people who have the influence and resources to make a destination successful. At FIHA, we will be engaging with them and making a compelling case for further investment in the hospitality sector here.\"Morocco makes four strong arguments to attract investors. First, the country has a stable political and economic climate. Second, it is strategically-located, within a three-hour flight of the major European capitals and seven hours from Dubai, Moscow and New York. Third, its laws are investor-friendly, with no restriction on land ownership or repatriation of profits and fourth, it has robust infrastructure, including a major hub airport in Casablanca.Tourism is central to Morocco's economy. The World Travel & Tourism Council (WTTC), reports that tourism represented over 21.5% of Morocco's exports in 2017 and forecast it to grow by 4.2% per annum over the coming decade. From an inbound tourism perspective, Morocco in general and Marrakesh in particular, have experienced a strong start to the year, with occupancy and room rates substantially up on the equivalent period in 2017, according to STR, the leading provider of data and analytics for the global hotel industry.

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iVvy to Showcase New Generation Sales and Catering Technology at Hotel Data Conference

iVvy Inc., the award-winning global Venue Management Software company, will be showcasing their new generation sales and catering solution for meetings, events & group accommodation at this year's Hotel Data Conference. The highly-anticipated annual event takes place in Nashville from August 15th to 17th and iVvy will be sponsoring the networking lunch on Friday starting at 12:25 pm.

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EU Countries Top Tourist Destinations for GCC Travellers

European countries were the leading destinations for summer travel for Gulf Co-operation Council (GCC) residents, according to new travel trend data released by VFS Global, the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide.

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The World's Oldest Hotel Has Been in the Same Family for 52 Generations

The hotel industry goes back way further than you might think. Sure, there are classic properties in historic cities such as Paris and Rome, but there's an inn in Japan that has those places beat by centuries.

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Facebook's New Recommendations Feature: What Local Businesses Need to Know - MDG

If you thought summer would slow Facebook from making major updates to its platform, you were wrong.

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Choice Hotels Brand Investments Drive Value for Corporate Travelers

Choice Hotels International, Inc. (NYSE: CHH) is dedicated to exceeding the expectations of today's business travelers and making travel managers' jobs easier through substantial brand investments - all of which will be on display at the 2018 Global Business Traveler Association (GBTA) Convention. Choice will showcase the enhancements it has made to its brands that cater to business travelers, including the Cambria Hotels, Comfort, Sleep Inn, and WoodSpring Suites brands.

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11 gorgeous hotels that were made for Instagram | usatoday.com

Whether you like it or not, social media has transformed the way we travel. Case in point: An increasing number of travelers are turning to Instagram not only to document their trips, but also in search of holiday inspiration, including what to do and where to stay. Although a list of Instagram-worthy hotels could hit the thousands, Oyster.com pulled together 11 of our favorites. With beautiful views and snazzy designs, the following properties are picture-perfect #nofilter necessary.

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DigiValet Accelerates In-Room Hotel Innovation, Pioneers the Interface Between Voice and Service as part of its Uber-Luxury Experience

DigiValet, the company that is transforming the guest experience at luxury hotels around the world, has teamed with Amazon Alexa to add an expanded suite of voice commands to its in-room suite of services to delight and surprise guests. With the new Alexa integration, DigiValet offers guests the ability to change thermostats, lighting controls, TVs, and other in-room features simply with their voice. Guests can even brew a cup of coffee through the in-room coffee machine just by asking Alexa.

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It seems like everywhere you turn, some type of concierge service is being offered: Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Sees the Industry Growing Stronger in The Next 5

ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the concierge profession, the current challenges that face the industry, and where she sees the see the profession going in the coming years.

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Lightstone's Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of their Hand

Lightstone is a national real estate investor/developer with 28 hospitality properties nationwide. The company's current portfolio emphasizes select services hotels, branded by Marriott, Hilton, IHG, and Starwood. How big do you think its asset management team is?

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Award-winning reserve invites the world to Patagonia with SiteMinder

Travelers the world over can now book a stay inside the Chilean Patagonian Rainforest, thanks to SiteMinder, the global hotel industry's leading cloud platform. SiteMinder's technology has been adopted by the multi-award-winning Huilo Huilo Biological Reserve, which offers eight accommodation properties that are located in the heart of the rainforest and are today more accessible to travellers through the multitude of online booking channels offered through SiteMinder.

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The Clarendon Hotel and Spa Partners with OpenKey to Elevate its Guest Experience

The Clarendon Hotel and Spa, a four-star boutique hotel in the heart of Phoenix, has partnered with OpenKey, the industry standard for universal mobile access in hotels. Hotel guests will be able to bypass the front desk during check-in and access their room with mobile keyless entry. Integrating OpenKey's innovative technology will support the hotel's guest-centric approach and help deliver an experience expected from today's traveler.

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Airbnb guests accuse it of deleting negative reviews and boosting bad hosts | qz.com

The two-bedroom condo that Donna Oakley arrived to in Winston-Salem, North Carolina, in late June didn't look much like the five-star property she'd booked on Airbnb.

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ALICE Celebrates Eli Gerard As Director of Sales While Company Gains Traction in Mexico and Latin America

ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico City, Guadalajara, Puerto Vallarta, Zihuatanejo, Ixtapa, Manzanillo, Puebla, and Veracruz.

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Travel Tripper launches Real-Time Ads for hotels, an industry-first marketing solution

(NEW YORK)Travel Tripper, the industry's most innovative provider of hotel reservation and e-commerce solutions, today announced the official launch of Real-Time Ads for the hospitality industry. This award-winning digital marketing solution helps hotels to boost conversion rates and increase return on ad spend (ROAS) by dynamically updating hotel's Google search ads with real-time booking engine data, such as rates, availability, and number of recent bookings.

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Doing things differently: Key differentials for enhancing the guest experience

International tourism continues to show significant growth worldwide and as a result the hospitality industry is becoming highly competitive with the focus shifting from hotel design and technology to experience-based differentials and offerings that make a hotel stand out and capture the guests' attention.

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National Chocolate Chip Cookie Day is Coming and DoubleTree by Hilton is Here to Welcome All Cookie Cravings

Picture this: you are walking into your hotel after a long, cross-country flight or endless day of driving in the car, and as you enter, your nose perks at the scent of warm, freshly baked chocolate chip cookies. There is no better aroma - and nowhere else you could be but at a DoubleTree by Hilton.

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Airbnb launches Great Wall of China sleepover contest

Considered one of the top architectural marvels of all time, the Great Wall of China draws millions of travelers to its fabled stones every year.And now, for the first time in thousands of years, it will host open-air sleepovers.Well, for a few lucky travelers anyways.Home rental website Airbnb has just launched a new contest called \"Night at the Great Wall,\" in which four people and their guests will sleep in a custom-designed \"home\" set in one of the UNESCO-listed structure's towers.Judging by the photos of the set-up provided by Airbnb, the once-in-a-lifetime experience will be quite spectacular -- provided it doesn't rain.

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Top Franchise Companies And Brands In The U.S. Construction Pipeline

In the second quarter of 2018, analysts at Lodging Econometrics (LE) report that the top franchise companies with the largest construction pipelines are: Marriott International with 1,351 projects/177,743 rooms, Hilton Worldwide with 1,327 projects/147,728 rooms, and InterContinental Hotels Group (IHG) with 932 projects/95,018 rooms. Development projects in these three franchise companies comprise 66% of total construction pipeline rooms.The largest brands for each of these companies are Marriott's Fairfield Inn with 284 projects/27,584 rooms, Hilton's Home2 Suites by Hilton with 384 projects/40,240 rooms and IHG's Holiday Inn Express with 430 projects/40,162 rooms. These three brands alone make up 17% of the total construction pipeline rooms.Other high volume brands in the pipeline for each of these franchises are: Marriott's TownePlace Suites with 201 projects/20,737 rooms and Residence Inn with 190 projects/23,443 rooms; Hilton's Hampton Inn and Suites with 302 projects/30,700 rooms and Tru by Hilton with 298 projects/28,776 rooms; and IHG's Staybridge Suites with 143 projects/15,206 rooms and Avid Hotel with 121 projects/11,187 rooms.

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Here is how you can distribute your hotel inventory efficiently to sell more

For a hotel, a well-structured inventory distribution strategy is the key to sell more rooms. Not only that, it also helps the hotel increase its online visibility. However, what should a hotel do to ensure this? Should the hotel only work with OTAs, or it should look for other options?

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Now Available for Download: HEBStrategy Q3 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper

HEBS Digital's third installment in 2018 of the HEBStrategyour whitepaper series covering the latest news and trends in hotel digital marketing and technologyis now available for download! The HEBStrategy Q3 offers strategies for hoteliers to reach potential guests throughout the travel planning journey.

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American Glamping Association Launches this Summer

Launching just in time for summer, the American Glamping Association is excited to announce its official formation. Spearheaded by Under Canvas CEO Sarah Dusek and Co-Founder & CSO of Glamping Hub Ruben Martinez, the American Glamping Association will establish and create professional industry standards and ratings across the growing U.S. travel category of glamping--short for glamorous camping-- leading to exceptional experiences for the consumer.

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How Mobile and Self-Service Technology Can Set Your Hotel Apart from the Competition [Guide]

Whether we like it or not, we are living in a mobile-first, self-service world. From dating apps to online shopping, app-based taxi service and food delivery, mobile check-in and more the modern consumer has demonstrated a decided preference for on-demand, uninhibited access to services via mobile devices. This trend has quickly worked its way into the hospitality industry, breaking down the traditional hotel service-model to one which is more personalized, intuitive, responsive and friendly to self-service. With the influx of tech-savvy, millennial consumers, we're witnessing a new wave of travelers who prefer mobile/app check-in, self-service kiosks, virtual keys on their smartphones, text-based communications with hotel properties and more.

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Al Habtoor Group and Hilton; A New Partnership at Al Habtoor City

Three hotels in Dubai's Al Habtoor City are to be rebranded by Hilton which was confirmed today at a press event in Dubai. Mohammed Al Habtoor, Vice Chairman & CEO of the Al Habtoor Group and Ian Carter, President, Global Development, Architecture, Design & Construction, Hilton announced a new franchise agreement effective 1 August 2018. The properties will become known as Habtoor Palace Hotel, LXR Hotels & Resorts, V Hotel, Curio Collection by Hilton and Hilton Dubai Al Habtoor City.

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Intelity Helping Hotels Boost Guest Satisfaction Scores with its ICEapp and ICEbedside Tablets

2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that \"across the board, hotels are making their guests happier than ever.\" Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, \"overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale.\" Guestroom technology is one contributing factor to hotel-stay happiness. A significant finding in this study, Lodging reports, is that guest satisfaction can rise by as much as 47 points when a hotel provides an in-room tablet. Hotels offering a mobile app can achieve a 58-point approval increase.

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8 reasons your property website needs a hotel booking engine

Gone are the days when most guests called the hotel front desk to reserve their stay. Now, nearly all phases of travel planning happen online - from researching accommodation to the moment of booking.

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Horwath HTL Industry Report: Sydney Australia

Sydney's hotel performance has been powering ahead, buoyed by a resilient economy and strong tourism growth. The city's hotels are now posting RevPAR figures some $52 higher than the next best performing market, Melbourne. Horwath HTL Australia examines if the city can keep the streak going, or will new supply take the wind out of their sails?

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7 Tips for Succeeding with Instagram Marketing - MDG

This year is set to be a big one for Instagram marketing.

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Hyatt and Small Luxury Hotels of the World Announce Strategic Loyalty Alliance

Hyatt Hotels Corporation (NYSE: H) and Small Luxury Hotels of the World (SLH) today announced plans to bring World of Hyatt members opportunities to enjoy loyalty benefits in many more places. The launch is targeted for the end of the year.

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The Chateaux Deer Valley Uses ALICE to Give Guest the Chance to Experience Everything the Mountain Town Has to Offer

The Chateaux Deer Valley has selected ALICE to improve staff communication and enhance its guest services at its ski hotel nestled amid the majestic Park City mountains. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Lodging Interactive Launches Reputation Management for Restaurants

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced it has expanded its CoMMingle reputation management services into the restaurant industry. During the last 10 years CoMMingle has established itself as the hospitality industry's leading provider of guest review management services and has partnered with hundreds of hotels worldwide.

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Metasearch Ads For Travel Brands: Too Good To Be True Or Winning ROI? | forbes.com

As the battle for bookings rages on between travel brands and online travel agencies (who charge anywhere between 15-30% commission per booking), it's easy to see why hoteliers and agency leaders have fallen for quick-fix solutions like metasearch advertising.

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HotelTonight wants to wow more millennials by gamifying travel booking | fastcompany.com

HotelTonight, the mobile app that lets you book last-minute discounted hotel rooms, is making a bigger play for millennial stays. On Tuesday, the startup announced a new feature called Daily Drop, which promises a guaranteed 30% off online travel agency room rates.

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July

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Horwath HTL Industry Report: Wellness-themed vs Wellness Hospitality

With the rise of the global wellness industry, many hospitality companies increasingly incorporate various elements of wellness into their product and service offering. The reality is that merely highlighting healthy features or amenities is 'well-washing' and confuses developers and consumers alike.

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Kimpton Canary Hotel Offer Guests In-Suite Styling

Kimpton Canary Santa Barbara announced its new partnership with local specialty retail store, DIANI Boutique today. As part of the partnership, hotel guests who book the Canary suite now can be pampered in the privacy of their luxury room and get access to DIANI Boutique's favorite seasonal looks with styling suggestions from founder Caroline Diani.

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Which hotel APIs should I be asking vendors about for my hotel?

As seen in our previous article about application program interfaces, or APIs, are the \"backbone of any digital network of programs. They are how we connect the various hospitality software, applications, and programs that keep our hotel operations running on a daily basis.\"

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Frasers Hospitality Teams Up with Award-Winning Architect Kengo Kuma to Redefine Social Living with Capri by Fraser, Ginza / Tokyo

Frasers Hospitality, a member of Frasers Property Group, today announced its partnership with renowned Japanese architect, Kengo Kuma, for the development of Capri by Fraser, Ginza / Tokyo.

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India's Kailash Parbat Holidays is the latest client to integrate Gimmonix's Travolutionary API

Expanding Gimmonix's reach into the Indian market, CEO Andrew Spektor is excited to announce that newly launched Indian OTA Kailash Parbat Holidays PVT Ltd. is one of its newest Travolutionary clients.

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sbe announces global partnership with tennis icon Maria Sharapova's Sugarpova confectionery line

sbe, the leading lifestyle hospitality company that develops, manages and operates award-winning hotels, residences, restaurants and nightclubs, today announced a global partnership with Maria Sharapova's Sugarpova confectionery line. The partnership adds to sbe's roster of visionary collaborations with companies across the world.

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Online Reputation Management, Mobile Experience and Driving Direct Bookings Critical Areas of Focus for U.S. Travel Businesses, According to New TripAdvisor-Ipsos MORI Study

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of its 2018 \"Hospitality Sector Report\" in partnership with Ipsos MORI showcasing the top concerns and areas of focus for travel businesses, including hotels, restaurants, experiences, tours and attractions listed on TripAdvisor. The results of the study reveal a U.S. travel industry adapting to an increasingly mobile marketplace, focused on online reputation management and concerned about choosing the right marketing vehicles to reach global travelers and diners, among other key trends.

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Discover How Nordic Choice Hotels Became One of the Most Innovative Brands in Norway

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across their diverse portfolio of hotel brands. With investigations into everything from space travel to food nanotechnology, it's no wonder why Nordic Choice Hotels is one of Norway's top 10 most innovative companies. In 2017, Nordic Choice Hotel adopted ALICE's hotel operations platform to help elevate their guest satisfaction and operational excellence.

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Analyzing Over 8 Billion Impressions, Global Data from Taboola Reveals Untapped Opportunities for Travel Marketers

NEW YORK - Today, Taboola, the leading discovery platform, released its global travel report to help marketers understand their competitive advantage and opportunities on the open web. Based on over 8 billion impressions and over 8 million clicks, Taboola's findings show that Wednesday and Friday are the optimal days of the week to promote travel content and that video campaigns with certain types of content are increasingly effective for travel campaigns. More in-depth data is revealed when l ooking at specific countries and how people look to discover stories in the travel category.There is also opportunity for travel marketers to better target audiences during the day. While content is high during traditional business hours 9 a.m. to 3 p.m., consumer demand begins a bit earlier at 7 a.m. and stays high until 5 p.m. As a part of this study, Taboola found that not only is video a better format for travel marketers, but that specific topics within the video drive viewability and completion rates.Taboola also analyzed country-specific travel trends. Key findings include:Australia: Images in color generate a 100 percent higher CTR in Australia than those in black and white, compared to the worldwide average of 61 percent higher.Brazil: Travel marketers in Brazil running an article post-click should test driving to a video, as the demand is very high and the supply is very low.France: In France, Sundays are the day wi th the highest potential, as demand for travel content is very high and supply is very low.Germany: Travel marketers in Germany running a campaign on desktop devices should consider testing mobile devices, as the demand is similar to desktop and the supply is less competitive.Mexico: In Mexico, Sundays are the day with the highest potential, as demand for travel content is high and supply is low. Mexico is also second in line in regards to being exposed to the most travel content worldwide; the country has a 12.05 percent impression rate with a 0.14 percent CTR.Spain: Spain had the most demand for travel content in 2017, with an average CTR of 0.15 percent. Travel marketers in Spain running an article post-click should test driving to a video, as the demand is very high and the supply is very low.United Kingdom: Images at a distance generate a 285 percent higher CTR than close-up images in the UK, compared to the worldwide average of 6 5 percent higher CTR.United States: In the US, early mornings have the highest potential, as travel content is high in demand and low in supply.\"The most intuitive place to think about promoting travel opportunities is usually around search as that's where there is a clear intent for consumers to look for travel,\" said Adam Singolda, founder and CEO of Taboola. \"While this is still a very important thing to do, the travel vertical in search is a very mature business, and perhaps too late to try and win users' attention. Our new insights demonstrate the importance of marketers preparing earlier in the year to engage new users with relevant and exciting travel content. This allows them to build relationships with those consumers so that they can communicate directly to them and make relevant and personalized offerings.\"For further information on Taboola's travel findings, download the report here.

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OK, Computer: Why hotels are employing digital concierges

\"Alexa, where can I get good sushi around here?\" Digital concierges have arrived, bringing hotel guests unprecedented levels of personalization and control.

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These New Hotels Can Actually Compete With Airbnb - bloomberg.com

It's one of the most divisive questions for road warriors: hotel or Airbnb?

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The Inside Story of Hilton's New High-Tech Hotel Rooms And What It Will Mean For Travelers

Imagine being able to set your favorite TV channels, optimal room temperature and turn the lights off from the comfort of your hotel room bed, all on your own mobile device. It's not a pipe dream: Welcome to Hilton's Connected Room.

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Marriott, Airbnb see opportunity in selling 'experiences' | By vancouversun.com

Hotel and home-sharing companies don't just want to sell you a room anymore. They also want to sell you an experience.

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HSMAI Washington DC Chapter Announces State of the Industry Program

The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual State of the Industry program Aug. 9 at the MGM National Harbor hotel in Oxon Hill, Maryland.

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HSMAI and Level60 Partner on Revenue Management Curriculum Tools and New Student Certification

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce a partnership with Level60 Consulting (Level60) to offer hospitality faculty members a course and classroom tools to teach revenue management, leading to a new HSMAI student certification.Designed expressly for faculty, the course and classroom tools will enable full-time and adjunct professors to customize existing classes or create new classes with the most current principles of revenue management.

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New Global Panel Series Invites Hotel Guests To Unpack Fresh Perspectives While On The Road

AC Hotels by Marriott, the European-inspired lifestyle brand, has launched the global panel series, AC Unpacked: A Conversation. The program will bring together a creative class of visionaries around the world to unpack their global perspective on ideas relating to Travel, Experience, Vision and Designfounding principles of the AC Hotels brand.

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IHG Becomes UK's Leading Luxury Hotel Operator

IHG (InterContinental Hotels Group) has today confirmed the UK debut locations for its boutique brand Kimpton Hotels & Restaurants and its recently launched upscale brand, voco Hotels. This move follows the announcement made in May of an agreement with Covivio (formerly Fonciere des Regions), to rebrand and operate 12 high-quality open hotels in the UK and one pipeline hotel. Nine of the hotels join IHG's brand portfolio today, making IHG the UK's leading luxury hotel operator. The remaining three open hotels are anticipated to be added in the coming weeks.

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Hotel bed myths that should be put to sleep | usatoday.com

Hotels claim their beds are amazing. Not all of their guests agree.

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Why Sound Matters for Your Hotel: A Report on Sound, Music & Hotels From Rightsify

Rightsify, a global music licensing agency that provides custom music services to hotels, restaurants, retailers, gyms and shopping malls in over 30 countries has today released their second in a series of reports on how music is used in businesses.

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The Hotel Zetta Staff and ALICE Drive Improving Cleanliness and Service Online Reviews

Hotel Zetta has selected ALICE to enhance their internal communication, housekeeping operations, and guest engagement at their vibrant boutique hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Guest Loyalty Technology Gets Personal at Rodd Hotels & Resorts

\"We are a family-owned hotel chain that prides itself in knowing our guests and personalizing their stay with us. Our success is based on recognizing each guest, providing the experience they value, and rewarding their loyalty. Maestro's Multi-Property Hotel management and Loyalty System are essential to our operation,\" said Mike Robertson, Marketing Manager for Rodd Hotels & Resorts. Rodd Hotels & Resorts operates seven hotels and resorts with three golf courses on Prince Edward Island, New Brunswick, and Nova Scotia, including the Five-Star Rodd Crowbush Golf & Beach Resort.

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Palacina Berlin puts luxury apartments on the global stage with online booking technology by SiteMinder

An increase in online bookings for a boutique hotel offering luxury apartments in central Germany is showing a rising popularity of extended-stay accommodation in Europe and the material benefits of using cloud-based technology. Months after adopting the global hotel industry's leading cloud platform, SiteMinder, Palacina Berlin, which offers a home away from home for travellers inside a 134-year-old residence, today reveals that an improved presence in the market has resulted in a surge in reservations through its hotel website and selected distribution channels.

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Marriott International to Debut on Alibaba's Tmall Super Brand Day'

Marriott International (NASDAQ: MAR) today announced its inaugural participation in Alibaba's 'Tmall Super Brand Day' slated for 28th July 2018, the first hospitality company to do so. Tmall is Alibaba's Chinese-language e-commerce platform for brands and retailers, with access to over 500 million annual active consumers across Alibaba's China retail marketplaces.

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Hotel Monitor 2019: American Express Global Business Travel Report Finds Buyers Facing A Complex Pricing Landscape

The Hotel Monitor 2019, published by American Express Global Business Travel (GBT), finds geopolitical factors along with global, regional and local economics driving a diverse range of conditions for those negotiating hotel rates in key business destinations. The first in a series of Monitor reports, Hotel Monitor 2019 was created by the Global Business Consulting team at GBT to support buyers ahead of the hotel request for proposal (RFP) season.

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HFTP CEO Frank Wolfe Honored as Most Influential Hospitality Association CEO 2018

Frank I. Wolfe, CEO for Hospitality Financial and Technology Professionals (HFTP), was recognized as Most Influential Association CEO 2018 in Hospitality by the European-based corporate finance publication Acquisition International (AI). Published by AI Global Media, AI is a monthly magazine that seeks to inform and shape the global corporate conversation through a combination of high quality editorial rigorous research and an experienced and dedicated worldwide network of advisors experts and contributors.

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Nigel Allport joins For-Sight Guest CRM as Head of Business Development

For-Sight announce the appointment of NigelAllport as the Head of Business Development, with sights high on the future.Nigel Allport, a highly respected sales executive, has over 20 years'experience in the hospitality technology sector working with a diverse clientportfolio consisting of: top tier hotel brands, luxury and boutique hotelchains, hotel management companies, resorts, franchises and independents, andbusiness partners.

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GDPR Compliance Deadline Has Come and Gone; What Does it Mean for Hotels?

The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. While a lot has been discussed to help hoteliers become compliant, many are wondering \"what comes next?\" Dr. Amir Ameri, Data Protection Officer for Beekeeper, a GDPR-compliant developer of a digital workplace app hailed as the \"Most Innovative Technology\" for 2018 and the \"People's Choice\" by actual users and buyers, is providing answers to some of hoteliers most frequently asked questions.

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Casa Pepe Welcomes OpenKey Mobile Technology to Mexico City

Embracing its one-of-a-kind appeal, Casa Pepe, a boutique hostel in the beautiful historic center of Mexico City, announces the addition of OpenKey's mobile technology to its suite of guest services. The OpenKey mobile app will provide guests with the comfort of easy check-in at their fingertips.

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Slow Websites Are Silent Killers for Businesses

Over 80% of consumers are more frustrated by consistently slow websites than those that are temporarily down. That's according to a global online study today from Eggplant, the customer experience optimization specialists.

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After Mastering Product Offerings, Hotels Must Turn Attention to Services, J.D. Power Finds

It's a good time to be a hotel guest. Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today. Driven by increased approval of guest rooms and hotel facilities, overall satisfaction for the industry increases 8 points to 825 (on a 1,000-point scale).

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Darlene Rondeau joins Pegasus as New VP of Marketing

Pegasus Solutions, the global leader in hospitality technology solutions, today announced the appointment of Darlene Rondeau as vice president of Marketing. In this role, she will be responsible for developing and implementing integrated marketing strategies that reinforce the value of the company's products and services.

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J.D. Power Repeat: Microtel by Wyndham and Wingate by Wyndham Once Again Earn Highest 2018 Hotel Guest Satisfaction Segment Ratings

Top-ranked Wyndham Hotels & Resorts (NYSE: WH) brand duo, Microtel by Wyndham and Wingate by Wyndham, secured the highest guest satisfaction rankings in J.D. Power's 2018 North America Hotel Guest Satisfaction Index Survey for economy and midscale hotel chains, respectively. With many of its brands earning J.D. Power-favorable rankings* - notably a double-digit overall satisfaction score increase and two-rank jump for Wyndham's recently-acquired La Quinta midscale brand addition - the world's largest hotel franchising company with nearly 9,000 hotels and 20 powerhouse brands continues commanding this respected study.Microtel reclaimed this year's leading economy segment position, a distinction it's achieved 15 out of 17 years, earning the brand more J.D. Power accolades than any other economy hotel name and underscoring its \"brilliantly-efficient\" advantage. Wingate, the company's midscale hotel brand built for connected travelers seeking balance in work and life, once again earned top segment honors for the fourth straight year.\"Whether for business or pleasure, we know travel is an important part of life - that's why we maintain such a strong focus on ensuring that quality accommodations and positive guest experiences are attainable at every price point,\" said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. \"With three of the top four economy brands and three of the top four midscale brands represented by brands of the 'by Wyndham' family - we are continuing to provide some of the best lodging accommodations in the industry, making hotel travel affordable, valued and possible for all.\"Determined by hotel travelers, the J.D. Power Guest Satisfaction Index Survey measures seven key experience factors on a 1,000 point scale: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilitates; and cost and fees.

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Negative Impact Of Cruise Industry Is More Than Obvious | tourism-review.com

In 2013, Spain launched a campaign, called \"Blue Carpet\", to encourage the development of cruise tourism. Five years later, with its 28 authorized ports, the country has become the first in the Mediterranean Basin to receive cruise ships. Barcelona was in the lead with 2.7 million cruise passengers in 2017 (for a city of 1.6 million inhabitants).

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Russian Inbound Tourism Benefiting From The Fifa World Cup | tourism-review.com

The FIFA World Cup has just ended in Russia resulting in a boost for local tourism. In the past years officials and authorities have paid a special tribute to inbound tourism. The goal of Russia is to increase revenues from tourism by 75% by 2024, to $15.5 billion.

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How To Automate Your Business Tasks

The opportunity of automation in the vacation rental industry is enormous and can help compliment the companies' activities by reducing the time spent manually attending tasks. Due to a larger demand of holiday apartments, automating business activity in this area is indeed indispensable.

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Triometric launches Trio Data Engine to leapfrog the Open-source challenges of delivering analytics and AI for high volume APIs

Triometric, the leading provider of real-time API monitoring and business intelligence to online travel companies, today announced the general release of the Trio Data Engine designed to enable travel businesses to overcome the challenges of managing high volumes of real-time XML data and to leverage the insights it contains. Trio Data Engine takes the company's core analytics platform to the next level in API traffic analysis, by offering an agnostic processing hub for transforming raw data into enriched and aggregated data fit for downstream analysis by wide range of popular commercial reporting tools, but also Big Data Open-source analytic systems such as Kibana with its related Elasticsearch technology and those promising but data hungry AI systems.

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HFTP Annual Convention 2018 Online Registration Now Open, Keynotes Announced

Hospitality Financial and Technology Professionals (HFTP) has opened online registration for its Annual Convention, which it has produced since 1952. Following the traditional event format, the event will offer a variety of educational sessions, networking and vendor opportunities. HFTP has secured two keynote speakers who will discuss topics relating to productivity, engagement, collaboration and communication in the workplace: Colette Carlson and Curt Steinhorst. The HFTP Annual Convention will take place from October 24-26 at the brand new Omni Louisville Hotel in Louisville, Kentucky USA.

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HSMAI Welcomes Nominations for Lifetime Achievement and Top 25 Minds Awards

The Hospitality Sales and Marketing Association International (HSMAI) Americas is accepting nominations for its Lifetime Achievement Awards and The Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. Awards will be presented to honorees during the HSMAI Adrian Awards Dinner Reception & Gala on January 22, 2019 at the New York Marriott Marquis.

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New HTNG White Paper: CRM Centric Architecture

HTNG's Customer Relationship Management (CRM) Workgroup developed a CRM (i.e. Global Customer Profile) Centric Architecture for Hospitality White Paper to develop a framework and associated data sets that allow companies to build and integrate a next generation CRM solution.

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New Survey Explores Link Between Travel and Curiosity

As travelers continue to seek local experiences and tailored activities that fuel their curiosity, Curio Collection by Hilton today unveils new elements to its Curious Gene program. To explore curiosity as it relates to travel, Hilton's first collection brand conducted a consumer survey and has partnered with The Travel Channel's Ashlan Cousteau to help people maximize their exploration.

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Seeker - Le Club AccorHotels unveils its latest innovation

What if we could know all your desires? Anticipate your every need? This month, the Le Club AccorHotels loyalty programme made all this possible by launching Seeker, a revolutionary tool that measures biometric reactions and behavioral analysis to detect travel preferences.

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2018 Hospitality Technology Study, uniting hotelier and vendor technology perspectives, now available worldwide

Orlando, FL July 19, 2018 Fuel Travel, StayNTouch and Flip.to have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively for attendees of the HITEC Hospitality Technology Show in June, the results are now being distributed globally.

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PolyU Study Finds Food Tells Stories on Social Media

Understanding what motivates travellers to share their food-related experiences through social media is important because that information influences others' behaviour and acts as a form of destination marketing, according to Dr Ksenia Kirillova of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researchers. Having conducted interviews with South Korean social media users, the researchers identified various patterns of food-sharing behaviour, revealing that the motives for sharing were related to both psychological and functional benefits, and to self-focused and altruistic benefits.

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Why your property needs a mobile-friendly website

In this day and age - when two out of three people around the world own a mobile device - you can't afford notto have a mobile-friendly property page. A website with a responsive design that works across devices is crucial for your business.

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Google tests location tab for hotel knowledge panels - searchengineland.com

Google is testing a new location tab and section within the hotel knowledge panels. The location tab contains information that tells you what is around the hotel, including sections such as highlights, top sights and a getting-around section. Sergey Alakov captured this test and provided the screen shots below.

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Is hotel luxury dead? - multibriefs.com

What's in a name? A luxury hotel by any other name is still luxurious, right? No longer, it seems, in today's hospitality industry. When hotel discount brokers offer \"luxury\" accommodations at $49 a night, as occurred during the recent Independence Day holiday, does the word \"luxury\" have any useful meaning? Those in the industry who want to appeal to the wealthy and sophisticated traveler are upping their game and moving beyond traditional standards of luxury. According to a recent article on the lifestyle portal Star2, worldwide many in the upper echelons of the hospitality industry are now shunning the word \"luxury\" altogether. One reason is that, as in retail, the word has become \"inflationary,\" and thus rather meaningless as a marketing or branding label. Another is that today's travelers have different views about what constitutes \"luxury,\" so the word conjures up different perceptions for different kinds of guests.

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Hyatt Unveils New Experiences Platform Designed to Enhance World of Hyatt Members' Wellbeing

As part of its ongoing commitment to caring for guests' wellbeing, Hyatt today announced the launch of FIND, an extended way for eligible World of Hyatt members to earn and redeem points on experiences. FIND provides a unique, curated selection of exclusive experiences focused on enhancing the mind, body and spirit, both during and outside of hotel stays. Eligible members have the option to purchase experiences offered in the U.S. with cash and can earn 10 World of Hyatt Base Points per $1.00 USD, or redeem World of Hyatt points for experiences worldwide.

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How Social Media Has Changed the Ad Game - MDG

The rise of social media has disrupted many areas of business, and the world of advertising has been especially impacted.

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Horwath HTL Industry Report: Senegal: Tourism and Hotel Market Overview

As a model of democracy, Senegal has also one of the most resilient economies in West Africa. Thanks to dynamic business and leisure tourism boosted by major public infrastructure projects, the country succeeds in captivating international investor's interest. As a consequence, writes the team from Horwath HTL Ivory Coast, Dakar's hotel pool has further strengthened whilst secondary clusters are developing at a steady pace (mainly in Petite Cote region, Diamniadio).

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Meet the Hospitality CEO Who Embraces Airbnb - skift.com

Even as more hotel companies like Marriott, Hyatt, and AccorHotels are entering the homesharing space, the traditional hotel industry has generally been at odds with the homesharing giant Airbnb.

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We need to talk: Conversational hospitality and the guest experience - phocuswire

In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called \"Conversational Commerce.\"

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Premier Developer, Emaar, to Build Middle East's Largest Chinatown at Dubai Creek Harbour

Premier developer, Emaar announced a landmark development that will strengthen UAE-China relations, coinciding with the historic visit of President Xi Jinping of China to the UAE.

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Preparing Independent Restaurateurs for the Digital Age

The METRO Chair of Innovation, a research center at Ecole hoteliere de Lausanne (EHL) sponsored by METRO AG, recently released its latest research findings on creating an innovative learning community to support and motivate independent restaurateurs to learn and receive training on digital tools.

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Highly praised general manager joins HSMAI's team of mentors and Advisory Board for Culture and People

Jarle Moen, general manager of the luxury hotel THE THIEF in Oslo, first opening its doors back in January 2013, has been highly successful in establishing his hotel, owned by Nordic Choice Hotels, as one of the country's leading luxury retreats. Moen has an impressive track record, as general manager for several Nordic Choice Hotels and is ready to join HSMAI Region Europe's Mike Leven Mentor Program, as well as the Culture and People Advisory Board.

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Veturis Travel partners with SiteMinder to fuel Europe and Asia growth

One of Europe's fast-growing bedbanks, Veturis Travel, has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further cement its presence within the region and Asia. The wholesaler is upping its investment in cloud-based technology as part of a recent transition to dynamic online rates and a strategy to expand its direct contracts with hotels.

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Lodging Interactive Announces LinkedIn Marketing Services for Hotels

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its fully managed CoMMingle LinkedIn marketing service for the hospitality industry. CoMMingle LinkedIn Marketing manages all aspects of a hotel's LinkedIn presence and community engagement.

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Trump effect: Flight searches down from China and Canada, up from Russia

Recent foreign policy events involving President Donald Trump have consistently impacted travel searches to the U.S., according to an analysis by the flight-search app Hopper.

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5 Global Advertising Trends Every Marketer Should Watch - MDG Advertising

Most marketers know that the advertising landscape is changingbut how? Are digital channels growing quickly? Will ad spend growth increase? What formats are on the rise?

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NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.

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NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.

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AccorHotels launches a new ephemeral and mobile accommodation concept

Due to the success of its pilot project, which was initially tested at various cultural, sporting and artistic events throughout France, the innovative Flying Nest concept is now entering the commercialization stage in the B-to-B market. Flying Nest: mobile, designer and ephemeral hospitality With its bold design, this new concept of mobile and sustainable accommodation is in line with AccorHotels' innovative approach of constantly rethinking tomorrow's hospitality in response to a strong trend, that of guests expecting to enjoy exclusive and intense experiences.AccorHotels' twofold objective is to provide its customers with unique hospitality experiences during outstanding events and to meet accommodation needs where hotel capacity is at saturation point.\"Originally developed for a B-to-B clientele (event organizing agencies, exhibition organizers, festivals, events, corporate clients, AccorHotels partners, etc.), the Flying Nest concept could also be offered to a B-to-C target in 2019\", said Sebastien Dupic, New Business Senior Project Manager at AccorHotels.A mobile and flexible accommodation conceptThe Flying Nest accommodation solution uses converted marine containers, ensuring quick and easy transportation of the modules. To assemble the guestrooms and deliver this innovative concept in record time, AccorHotels has partnered with Capsa, a Lyon-based start-up specializing in the conversion of these modules.Bold, modern design for comfort and connectivityOra-ito, one of the most celebrated designers of his generation, has designed these mobile guestrooms. Created to offer a functional and pleasant experience, each island consists of six modules cladded with raw and natural materials and decked out with all the comfort of a hotel room (Sweet Bed by ibis bedding, private bathroom, air-conditioned living area andWi-Fi connection).\"The layout of the islands, the patio and the large windows connecting the inside of each room to the outside all provide guests with a totally immersive accommodation option at the heart of the experience\", said Damien Perrot, Senior Vice President Design at AccorHotels.An environmentally sensitive hospitality solutionIn agreement with the Group's commitments and values, the modules have been designed with sustainability in mind: materials, techniques and equipment are all environmentally friendly (fair trade amenities, environmentally certified paint, wood cladding from environmentally managed forests, LED lighting, etc.), while the modules operate using green energy (grey water recovery, etc.).Through the Flying Nest project, AccorHotels is reaffirming its commitment to serving its customers at all levels, including at cultural, sporting and entertainment events.Key facts and figures of the Flying Nest conceptSpecifications for 1 island- 6 modules- 5 guestrooms + 1 technical roomDimensions of 1 island- Floor area: 14x10 meters- Height: 6 meters- Approximate weight: 35 tons- 4-meters gap required between each island- day assembly / day disassembly per island- 2 days autonomyFlying Nest at the Rencontres d'Arles The Rencontres d'Arles is the opportunity for AccorHotels to present its Flying Nest accommodation concept in the Parc des Ateliers, beside the Electrical Store, from July 2 through to 29, 2018.

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How Les Clefs d'Or Member, Laura Cunningham, Uses Technology to Stay One Step Ahead of The Guests

ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and challenges for the concierge, the impact of technology on the profession, and the future of the concierge industry.

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TravelClick Hosts 2018 Industry Leaders Summit in Bangkok

TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, held its first Industry Leaders Summit in Bangkok, Thailand - the most traveled-to city in the world - on July 12 through 13, 2018 at The Okura Prestige. Throughout the two-day event, more than 50 hospitality companies and their executive teams met to discuss how hoteliers can drive more direct bookings and convert and retain more guests using innovative technologies such as TravelClick's award-winning, integrated iHotelier Central Reservations System (CRS), CRM and loyalty solutions.

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OTA Insight Gains Momentum Heading into NoVacancy Expo

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, has announced a series of key partnerships in the Australia-New Zealand-Pacific region, as it continues to be a target growth market for the company. With recent signings including Staywell Hospitality, Punthill Apartment Hotels, Ovolo Hotels, Doma Hotels and Reflections Holiday Parks. OTA Insight's focus on the region will allow even more hotel partners to directly benefit from its suite of revenue intelligence solutions. To accommodate the region's growing demand for OTA Insight's services, the company has invested in expanding its staffing and support efforts. This exciting growth announcement precedes OTA Insight's invitation to speak at the NoVacancy Accommodation Business Expo in Sydney, Australia from July 17 - 18.

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Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules.

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Why hotel text messaging is the newest trend for your hospitality business - bookingsuite

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.

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Why hotel text messaging is the newest trend for your hospitality business - bookingsuite

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.

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Do we really buy those 'Top-Rated' deals when we shop online? New study says rankings matter but how so may surprise you - phys.org

According to a new study, the answer is, \"yes\" and \"no.\"

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Does Google Hotel Campaigns Announcement Spell The End Of Google Hotel Ads? - fuel

Following fast on the heels of last week's Google announcement of the rebranding of Google AdWords to Google Ads, yesterday's Marketing Innovations Keynote announced a plethora of new product names and new features as Google revamps their entire marketing ecosystem.

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Q&A with Gary Steffen, Global Head, Canopy by Hilton

What makes the Portland Pearl District and Dallas Uptown neighborhoods perfect for the Canopy by Hilton brand? Canopy by Hilton's thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen through local design, food & drink and culture. Canopy by Hilton Portland Pearl District and Canopy by Hilton Dallas Uptown are both located in key urban cities with vibrant neighborhoods that offer a fresh, positive stay for guests.Canopy by Hilton Portland Pearl District is located in the heart of a revitalized industrial zone that has quickly become a go-to spot for visitors and local alike, with indie boutiques, art galleries, microbreweries, green space and eateries, making the neighborhood perfect for a new lifestyle hospitality. The Canopy by Hilton Dallas Uptown neighborhood brings guests to Dallas' most walkable district, featuring more than 100 shops, restaurants and entertainment. Canopy by Hilton Dallas Uptown emphasizes its locale by telling the story of the Uptown district throughout the hotel, including artwork, vintage bricks from McKinney Avenue and a refurbished piece of the M-Line Trolley.

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Best Western Hotels & Resorts Continues The Behind The Brands Series With A Closer Look At Its Dual-branded Concepts

Following Best Western's launch of the \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is this month highlighting its thriving dual-branded hotel concepts. Best Western Hotels & Resorts' dual-branded concepts pair BW's extended-stay hotel brand - Executive Residency by Best Western - with one of its other leading hotel brands - enabling guests to experience the benefits of two Best Western brands under one roof. Integrating two types of accommodations also appeals today's developers as it provides a unique, flexible property that fits within various different market segments.

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sbe and Abercrombie & Fitch sign global partnership

sbe, the leading lifestyle hospitality company, announced today an exclusive partnership with specialty retailer Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF). The partnership will integrate the iconic apparel brand with global sbe properties through a series of bespoke co-branded events and pop-up shops at selected properties. Additionally, members of the A&F Club, the brand's loyalty program, will be rewarded with special benefits across sbe's hotels, restaurants and entertainment venues.

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Joint Venture of Alibaba Group and Marriott International Trials Facial Recognition Check-In Technology

The Joint Venture of Alibaba Group (NYSE: BABA) and Marriott International (NASDAQ: MAR) today announced it is spearheading Marriott International's facial recognition check-in pilot with Fliggy, Alibaba's travel service platform. This announcement comes hot off the heels of the joint venture's recent global rollout of the Post Post Pay (PPP) functionality and redesigned storefront on Fliggy, to continually elevate the travel experience for tech-savvy Chinese travelers.

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Infographic: New data insights and web optimization tools

Want to see the full range of new product features we launched in Q2? Take a look at our latest product innovation infographic to learn about the most exciting developments from the past three months. Brand new data in your Insights dashboard, reassigning live chat conversations in Front Desk, automatically translated Message Porter campaigns and improved Agoda screenshots. We've been pretty busy

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12 Social Media Trends from Mary Meeker's 2018 Annual Internet Report - MDG

What are the essential Internet trends to watch? How is digital changing our lives and the world around us? Every year Mary Meekergeneral partner at KPCB and long-time technology soothsayerwades through a tremendous amount of research and conducts interviews with top industry experts to find out. Her 2018 annual report is chock-full of thought-provoking insights, from an outline of the ways in which consumer spending habits are shifting, to an exploration of how the nature of work is changing. One of the key areas that Meeker covers in depth is social media. Specifically, she examines the latest platforms, user behavior, advertising, and content evolutions. Here are 12 of the key social media observations from Meeker's report that every marketer should be aware of:

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HFTP to Host Inaugural, Invitation-Only Club Forum in Sarasota, Florida This Month

Hospitality Financial and Technology Professionals (HFTP) is hosting its inaugural HFTP Club Forum on July 28, 2018 at the Sarasota Westin in Sarasota, Florida USA - immediately following HFTP's Florida Regional Conference that is taking place from July 25-27, 2018 at the same location. HFTP's Club Forum is an executive-level event designed to provide club professionals with the opportunity to connect with industry peers, share ideas and discuss hot topics.

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Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel

In addition to completing an extensive $200 million renovation, the iconic Watergate Hotel in Washington, D.C., is making a big investment in its employees by adding the Beekeeper digital workforce communication platform. With 280+ workers responsible for delivering the ultimate guest experience, the hotel needed game-changing technology to ensure that service standards were at peak performance and employee morale remained high. Beekeeper, the \"Most Innovative Technology of 2018,\" was implemented as the primary internal communications channel for the property. It connects every single employee to relevant messaging about things happening at the hotel and to one another.

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Silver Reef Casino Hotel Spa to Streamline Operations and Improve Guest Satisfaction with Agilysys Solutions

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Silver Reef Casino Hotel Spa has selected a number of Agilysys solutions to streamline operations at their property in Ferndale, Washington. The management team has chosen to implement Visual One, InfoGenesis POS and Eatec to help drive operational excellence while improving the guest experience. The implementation will begin with Visual One Property Management System and later incorporate the two other solutions.

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The ENTERTAINER partners with Emirates Skywards to introduce amazing new App for travellers

Dubai-based global rewards and engagement provider, the ENTERTAINER, today demonstrated its B2B prowess once again by announcing its partnership with Emirates Skywards, the loyalty programme of Emirates Airline.

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McCain Foodservice releases report on 2018's top casual dining trends

Meat substitutes, food halls, and experiential dining are set to become more prevalent in casual dining over the coming years, according to a new report from McCain Foodservice.

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Duetto's Michael Skinner Wins 2018 Rakuten Data Challenge at ACM SIGIR 2018

Michael Skinner, the resident \"Data Whisperer\" at Duetto, hospitality's only Revenue Strategy Platform, placed first in the 2018 Rakuten Data Challenge and has been invited to present at the 2018 SIGIR Workshop on eCommerce, July 12 in Ann Arbor, Mich.

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Q&A with Gary Steffen, Global Head, Canopy by Hilton

Canopy by Hilton's thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen through local design, food & drink and culture. Canopy by Hilton Portland Pearl District and Canopy by Hilton Dallas Uptown are both located in key urban cities with vibrant neighborhoods that offer a fresh, positive stay for guests.

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InterContinental Hotels & Resorts launches Artificial Intelligence rooms in Greater China

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, announced that InterContinental Hotels & Resorts has collaborated with Baidu to introduce the next generation of intelligent hospitality. Smart Rooms, which are powered by artificial intelligence, are expected to improve and redefine customer hotel experience in China's hospitality industry. From now on, guests staying at InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre will be amongst the first to enjoy the AI Smart Rooms. A total of 100 AI powered Club InterContinental suites will be available at InterContinental hotels in gateway cities and key destinations across China within the year. Customised for InterContinental Hotels & Resorts, the AI solution is developed by Baidu's DuerOS Platform. It integrates AI technology with hotel operations, and this is supported by hardware upgrade and cloud service. Unlike traditional guest rooms, the newly launched AI Smart Room will fully embrace voice control technology to deliver a more natural human-computer interactive experience. For instance, guests will be able to freely switch settings between work and leisure modes, and enjoy a more convenient and seamless room service experience. This solution will also further fine-tune the current backstage management system, including customising information and resetting devices, making hotel management a simpler task.

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Hyatt Announces Global Efforts to Reduce Single-Use Plastics

Hyatt Hotels Corporation (NYSE: H) today announced Hyatt hotels around the world plan to eliminate single-use plastic straws and drink picks. After Sept. 1, 2018, straws and picks will be available on request only, and eco-friendly alternatives will be provided where available.

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Sean Fitzpatrick Takes the Reins as CEO of OTA Insight

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced the appointment of Sean Fitzpatrick as the organization's next Chief Executive Officer, effective immediately. Fitzpatrick will succeed Adriaan Coppens, the company's Co-Founder and previous Chief Executive Officer, who has led the company since its founding in 2012 and played an instrumental role in growing OTA Insight into an industry-leading business intelligence provider that supports more than 30,000 hotel properties in 140 countries. Due to family reasons, Coppens expressed his desire to step down from the day-to-day management of the business. He plans to continue to serve the company as a non-executive board member on OTA Insight's Board of Directors. For more information, please review his recent blog post.

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The Hotels Network launches Oraculo - the world's first predictive algorithm for hotels

Hotel technology company The Hotels Network has announced the launch of its pioneering new product - Oraculo. Complementing the company's existing suite of tools, Oraculo is the first ever hotel product with predictive capabilities, that marries together revenue management and personalisation to increase direct bookings on hotel websites.

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Talking up travel industry chatbots' - elliott.org

Travel bots are having a moment. It's about time. After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying. A bot is an application that performs an automated task. Outside of travel, bots can do things like tell you the weather or conduct an online search. Most of the bots I'm discussing here are referred to as chatbots programs you interact with through chat. You send it a message. It responds automatically, sending you information, making a query on your behalf or booking a ticket.

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Vacation Ownership Professionals Forecast Steady Consumer Interest Despite Increased Competition, Capital One Survey Finds

More than 90 percent of vacation ownership professionals expect that consumer interest in the timeshare market will be stronger or on par with the past year, according to Capital One's seventh annual survey of vacation ownership professionals who attended the American Resort Development Association (ARDA) World 2018 conference in Las Vegas, Nevada.

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Influencer Marketing Barometer | Hotels Special with Redpill

As influencer content grows in stature within the marketing mix of the biggest brands in the world, in this special feature, RedPill - using its ratings system for such content - reviews three influencer videos and assesses the reasons behind their social performance.

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Airbnb keen to wean hotels off OTA drug habit - travolution

Airbnb says it may have to tweak its commercial model for hotels but it is determined to offer an alternative distribution channel to the big global OTAs. Robin Clifford, northern Europe manager for homes at the leading home sharing site, told the Triptease Direct Booking Summit, that Airbnb was serious about helping hotels. He said it feels like hotels have become hooked on the leading OTAs like booking.com and Expedia. \"It's almost like you have taken a drug but you can't bet off it,\" he said.

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Triometric and Revva announce strategic sales and consulting partnership

Egham, UK, 7th June 2018 - Triometric, a leading provider of API traffic monitoring and search intelligence for online travel companies, today announced it is forging a business development partnership with Revva, a Palma headquartered revenue management and business intelligence specialist for the hospitality industry. Both companies have extensive experience in delivering their respective business intelligence solutions to large and small customers in the online travel market globally.

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New Menus, Technology Fuel Rise in Restaurant Customer Satisfaction, ACSI Data Show

Both full-service and fast food restaurants are revamping their menus and rolling out more mobile ordering options, to the delight of diners. Customer satisfaction with the Accommodation and Food Services sector overall rises 1.8 percent year over year to a score of 79.4 on the American Customer Satisfaction Index's (ACSI) 100-point scale. According to the ACSI Restaurant Report 2018, full-service restaurants jump 3.8 percent to an ACSI score of 81, while fast food establishments gain 1.3 percent to a score of 80.

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Video: Booking CMO Says Brand Marketing Has Limits - skift.com

Pepijn Rijvers isn't a \"mad man\" or one of the slick, nattily suited advertising salesmen from the TV series Mad Men. \"We're fairly rational in how we invest,\" said Rijvers, the chief marketing officer of Booking.com, when he spoke on April 26 in Berlin at Skift Forum Europe. Pepijn Rijvers acknowledged that an increase in brand marketing is part of Booking.com's mix. But he said he found brand marketing to have limited usefulness relative to other options.

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HSMAI Now Accepting Entries for 2018 Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) is officially accepting entries for its 2018 Adrian Awards, celebrating excellence in travel marketing. Now in their 62nd year, the Adrian Awards recognize standout brands and agencies for their innovation and creativity in hospitality advertising, digital marketing, and public relations campaigns.

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Airbnb testing charging hotels more, says Booking Holdings - wired.com

THERE IS A travel story that Glenn Fogel, CEO of Booking Holdings, formerly called Priceline, likes to tell. While planning a recent family trip to Iceland, his wife wanted to check out \"another site,\" which Fogel carefully avoids naming, but is clearly Airbnb. The home rental she found there looked good, so she tried to book it. \"Back and forth, back and forth, back and forth with the emails, like bah-bah-bah, bah-bah-bah,\" Fogel says, describing the booking process with his typical high-energy intensity. \"Like a week and a half later, the person says, 'OK, I can't rent it to you,'\" he says. \"What a waste of energy and effort.\"

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Booking shifts its cultural DNA as it sets sights on Indian market - yourstory.com

Amsterdam-headquartered Booking is looking at India to be one of its top five markets. \"India is a super important market but it also is a super tough market,\" said Pepijn Rivers, Senior Vice President and Chief Marketing Officer, Booking, while addressing a group of journalists at the company's headquarters in Amsterdam. The Booking office, located at the heart of the city's centre, stands out with its towering presence. Owned and operated by the US-based Bookings Holdings since 2005, the online travel aggregator (OTA) was founded in 1996, and merged with Bookings Online in 2000. In  the last fiscal, the company reported a 38 percent operating profit, and now has its sights set on India. According to CEO Gillian Tans, India is one of the top five growth markets for the OTA giant. \"India is a fast-growing market with a consumer base, which is active online and using smartphones. It is an open market where people like to travel,\" says Gillian.

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Oaky and Mews Systems Launch Two-Way Integration

As technology keeps developing, it offers ever-new options for creating personalized experiences in the hospitality industry. Today's travelers have come to appreciate and often expect this. For them, the customizability of a hotel stay has a large impact on how much they enjoy their trip overall.

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Rethinking Travel Marketing for an Era of Infinite Customer Touchpoints - skift

Today, nearly everything in this ever-expanding omnichannel travel environment is a new opportunity to connect with customers. It's not only social media and mobile devices that are expanding the landscape. The reality is that screens and customer touch points are showing up everywhere: in hotel rooms, on airplanes and at airports, on smart watches, and even on slot machines. Each of these emerging channels represents a \"blank canvas\" where travel brands can engage with travelers and help them along on their journey.

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Blockchain: opportunity or hype?

The soaring value of crypto-currencies, like Bitcoin and Ethereum, has raised general awareness of the blockchain technology on which they are based.

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GuestJoy and Availpro Partnership Set to Improve and Customize Guest Journey

GuestJoy partners with Availpro Smart Channel Manager to allow hotels to better connect with their guests and increase guest satisfaction.

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Best Western Hotels & Resorts and IBM Watson Advertising Introduce AI-powered Ad to Help Consumers Personalize Vacation Planning

Vacations are meant to be enjoyable but planning activities and finding appropriate accommodations can be a stressful experience. IBM Watson Advertising (NYSE: IBM) and Best Western have teamed up to help take the sting out of summer travel with a new interactive AI-powered ad. Best Western's Watson Ad personalizes vacation planning by providing consumers with travel tips and tricks, recommendations for local accommodations, and special offers based on their travel preferences.

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Professional Association of Innkeepers International now a non-profit organization

Three years ago, at the PAII Conference in Austin Texas, we announced that we would transition PAII from a \"For Profit\" Corporation to a \"Non Profit\" Corporation. As promised, we've done it! PAII was originally founded - back in 1987 - as a for-profit association. Because PAII has always operated similarly to a non-profit, that is, the income went to fund operations and was not distributed to 'shareholders', most members are surprised to learn that PAII was not originally a non-profit. So, what was the process? PAII submitted all of the required documents and has re-in corporated as a non-profit in the state of Wyoming. Wyoming was chosen as it is one of the lowest cost jurisdictions and corporation-friendly states for many national and international organizations and companies. Several other documents handled the move of all assets from the 'old PAII' to the 'new PAII' and completed the setup and formation. The filing and determination by the IRS of 501(c) status, as many who work with nonprofits will already know, often takes months to complete and receive, but will be retroactive to PAII's re-incorporation date. The Distinguished Inns Alliance (DIA), the group of innkeepers and industry partners that purchased PAII from the founders in 2000, had been administratively dissolved. The for-profit PAII, incorporated in California, has also been dissolved. All types of current and paid memberships remain valid, with access and benefits also remaining the same. Member dues will continue to be tax-d eductible as a business expense as PAII is not a 'charity' but rather a professional organization/business league. As is required of non-profit corporations, some financial reporting becomes public record once filed. The new non-profit PAII will operate as we have since 2015 (present administration), with the same staff, same board of directors, and the same commitment to education and advocacy on behalf of our members and the innkeeping industry.Come celebrate your revitalized PAII with us in LAS VEGAS January 14-17, at the 2019 PAII Innkeeping Conference & Trade Show!Professional Association of Innkeepers International http://www.paii.com/

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Naftalan: The Azerbaijan resort where guests bathe in crude oil | cnn.com

Ever since the world's first oil well was dug here back in 1847, Azerbaijan has been making the most of its plentiful stocks of \"black gold.\"More than 170 years later, Azeri Light crude oil is still the country's most valuable resource.But in the little town of Naftalan, 320 kilometers west of Baku in the foothills of the Lesser Caucasus Mountains, an unusual local oil -- also called Naftalan -- has been attracting the travel set for hundreds of years.This crude oil is too thick for commercial use and it isn't much good for burning. But it's said to have health-giving properties and so people have been bathing in it since ancient times.Recently, treatments involving being submerged in the dark gloop have had a resurgence.

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New Technologies Will Revolutionize The Hospitality Industry - forbes.com

As technology innovations continue to transform every industry and job role in the United States, the service industry is certainly no exception. In fact, Gartner believes that artificial intelligence (AI) will create 2.3 million jobs in 2020 while only eliminating 1.8 million, for a net gain of half a million jobs added to American company payrolls.

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Chase and Hyatt Introduce the New World of Hyatt Credit Card

Chase Card Services (NYSE:JPM) and Hyatt Hotels Corporation (NYSE: H) today announced the launch of the new World of Hyatt Credit Card, designed to reward today's travelers for making everyday purchases - both while at home and on the road. From fitness to transportation to dining, World of Hyatt cardmembers will be rewarded for their spend, making it easier to elevate their status and earn free nights at Hyatt destinations. Cardmembers will also be able to earn Bonus Points with the addition of a new fitness club and gym memberships category.

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Marriott International Purchases 1,000-Room Sheraton Grand Phoenix For $255 Million, Advancing Company's Transformation Strategy For Its Sheraton Brand

Marriott International (NASDAQ: MAR) today announced that it has purchased the 1,000-room Sheraton Grand Phoenix hotel for $255 million. Marriott has plans for a significant renovation covering the downtown Phoenix hotel's guest rooms and public space to transform the property into a cutting-edge model for the Sheraton brand.

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PATA and Skal Sign MOU

PATA and Skal have signed a Memorandum of Understanding to share knowledge through research and publications, to reciprocate in event participation, to support mutual agreed advocacy positions, and to enhance access for the benefit of members of both organisations.

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The ROI of Social Media [Infographic]

You've implemented a social media strategybut is it effective? Measuring the return on investment for social media programs often is difficult for marketers. While many businesses are increasing resources to different social platforms, some struggle to determine whether these investments are worth it. It's hard to see how much revenue a Facebook post has brought in, or whether a tweet has increased your bottom line. Instead of focusing on likes, shares, and followers, marketers must find meaningful data that reveals whether their content is working.

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Last day of the Direct Booking Summit 2018: Book direct and get a Porsche!

Day one and the grandest party in Direct Booking Summit history are behind us, and we are eager to share the exciting agenda we prepared for the participants on the second day.

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Seven Suite and SiteMinder to improve hotel efficiencies in Costa Rica as electronic invoicing becomes law

Months after becoming the first Costa Rican property management system (PMS) provider to ensure hotel compliance with the mandatory use of an electronic billing system, Seven Suite has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further operational efficiencies for local hoteliers.

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Hotel booking websites told to stop 'one room left' warnings - telegraph.co.uk

Hotel booking websites have been told to stop \"one room left\" warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs. Such warnings are currently used by the UK's most popular booking sites including Expedia and Booking.com to encourage customers to book sooner rather than later. Following an investigation into holiday booking sites the Competition and Markets Authority said it would take firms to court if they did not end unfair and misleading practices.

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Use Technology for More Sustainable Tourism Management - UNWTO

As the World Tourism Organization (UNWTO) held its 2nd World Conference on Smart Destinations in the Spanish city of Oviedo (25-27 June 2018), Secretary-General Zurab Pololikashvili emphasized how new technologies can and should enable a more universal approach to sustainable tourism.

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Hostelling International & ReviewPro strengthen partnership to help hostels deliver better guest experiences

Hostelling International (HI) and ReviewPro, world leaders in Guest Intelligence, strengthen their partnership to help hostels exceed guest expectations. HI members who choose to sign up with ReviewPro will gain access to powerful analytics to help them to prioritize operational and service improvements at their properties. This will allow them to improve the guest experience, boost their online reputation, and increase bookings and revenue.

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Hotel booking websites should stop 'limited rooms left' warnings

Hotel booking websites have been told to stop \"one room left\" warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs.

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Trendy Brooklyn Hotel Uses ALICE To Increase Operational Efficiencies and Employee Accountability

The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology

Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest data, and REBEL Travel Corporation, a global integrated marketing and technology company, today announced their strategic partnership. Concilio Labs' game-changing CRM will help to further REBEL's marketing, distribution, analytics, and technology solutions for hospitality and travel companies worldwide.

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Courtyard By Marriott Gives Viewers Exclusive Behind-The-Scenes Access To NFL With Courtyard: Unstoppable Content Series

Courtyard by Marriott today debuted its new 12-part docuseries, \"Courtyard: Unstoppable,\" which builds on the brand's continued evolution and shared passion with its guests for never settling and always moving forward. The series, produced in part as a creative collaboration with the Marriott Content Studio and Whistle Sports, will take viewers behind-the-scenes of the football world like never before, showcasing 12 unique individuals that are pursuing their personal and professional passions, exceeding expectations and breaking barriers within their fields.

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Millennials as Guests and Employees: Who they are and what they want - A Horwath Report

Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are these Millennials and what do they want? The Bad News: The hospitality industry will not be spared from them. The Good News: Understanding the Millennial's particularities as employees and guests in hotels can help hoteliers gain an edge over competitors. Horwath HTL Atlanta gives you the low-down.

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The fight between Airbnb and New York City is heating up - recode.net

The company is accusing New York City lawmakers of being paid off by the hotel industry, days before a crucial hearing.

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This New London Hotel Is Proud Of What It Doesn't Have | forbes.com

Few hotel websites contain a proud list of amenities that they don't offer. But then again, the newly renovated London-based hotel Pilgrm is hoping to offer travelers a unique hotel experience. No more trouser presses, room service or minibars. No bellboys or doormen, it says on its website. What it does have is a sense of place, peace of mind, and purpose.

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International Tourism exceeds expectations in the first months of 2018 - UNWTO reports

International tourist arrivals grew 6% in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend, but exceeding UNWTO's forecast for 2018.

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Hotel Interurban Selects ALICE to Streamline Operations and Elevate The Guest Experience From The Beginning

The newly opened Hotel Interurban has selected ALICE's suite of products to streamline hotel operations and elevate the guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Google Tests Hotel Search Filters Using Highlight Icons - seroundtable.com

As you know, Google has been using these hotel highlight icons to display hotel amenities in a more graphical manner. Well now Google is testing using these icons in the hotel search filters, to let searchers click on them to filter out hotel options in their searches. Pete Meyers from Moz posted on Twitter a screen shot of this happening: The \"top choices,\" \"guest favorites,\" \"budget options,\" and more are all part of those highlight icons Google uses in hotel search.

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World Tourism Organization and Globalia announce the first and largest worldwide competition for tourism startups

The tourism sector has taken a giant step into the future. The World Tourism Organization (UNWTO), in partnership with Globalia, the leading tourism group in Spain and Latin America, announced the launch of the 1st UNWTO Tourism Startup Competition. It is the world's first and largest initiative devoted to identifying new companies that will lead the transformation of the tourism sector. In order to find the best projects, the call for competitors will be launched in 164 countries.

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The Ritz-Carlton and Hearst Magazines Digital Media Collaborate on an Innovative Short Film Series and Global Digital Campaign

The Ritz-Carlton today announced a global collaboration with Hearst Magazines Digital Media on \"The Stay,\" a groundbreaking digital campaign that explores the infinite possibilities offered by a stay at The Ritz-Carlton through the lens of five original short films.

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Hotels are still tripping over themselves to offer free goodies to fake influencers - thenextweb.com

Brands and businesses everywhere are starting to adopt new forms of advertising that involve partnering with so-called \"influencers\" on social media. But how willing are they to vet the actual accounts on whom they spend hundreds of dollars? Apparently not much even when the account in question is an obvious fake.

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Jonas Software formally announces Jonas Hospitality and Jonas ARC

Jonas Software is proud to formally announce Jonas Hospitality and the Jonas ARC. Jonas Hospitality will focus on providing integrated solutions that meet the diverse needs of the top-rated hotels, resorts, event venues and spas in the world. From opulent beach and golf resorts to suburban extended-stay hotels, Jonas Hospitality serves every segment of the hotel, resort and spa industries with solutions from the Jonas Software family of industry-leading providers.

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Millennium Hotels And Resorts Launches Season Of Sport

This month, Millennium Hotels and Resorts will launch its first ever Season of Sport where guests can enjoy exclusive room packages, themed menus and live screenings in celebration of this summer's sporting events.

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Live from HEDNA Lisbon: Top experts share practical advice for hoteliers

There were many perspectives on the state of global distribution featured across three days of education, keynotes, and deep-dive panel discussions. From iterating your business models to understanding how payments continue to evolve, here are 7 observations from in and around HEDNA Lisbon 2018.

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Evolve Controls Releases First Consolidated Guest-Facing Room Controls Interface

CHICAGO, IL - Wireless, cloud-based in-room control and management solutions provider, Evolve Controls, today announced the launch of Evolve Guest Interface (eGI), the hospitality industry's first multi-protocol gateway built into a touch-screen interface device.

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Top 5 Things You Need to Know Now in Hotel Digital Marketing: June Edition

This month, Google nudges SEO marketers in the right direction with clarifications to the mobile-first index as it rolls out to more websites; Bing pilots in-market audiences; and Instagram gets more serious with Stories by adding e-commerce features. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed.

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Marriott Caribbean & Latin America Resorts Encourage Travelers to Uncover Their Place in the Sun

Whether seeking an exotic culinary experience, lazy afternoons by the sea, cultural immersion or all of the above, Marriott Caribbean & Latin America Resorts invite travelers to experience the Caribbean and Mexico, starting with a new iOS app using augmented reality (AR) to offer a stunning peek into the region's dynamic destinations.

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Travelers Want Meaningful Vacations in 2018, Not More of Them

Today, MMGY Global released key findings from the 2018-2019 Portrait of American Travelers study suggesting that travelers are seeking more meaning behind each vacation, rather than more vacations. The study reveals 30% of travelers plan to take fewer vacations next year, meaning travelers could take up to six million fewer vacations in 2018 compared to 2017. This is the first time there has been a negative variance in intent to travel (nine point decrease) in the 12 years this question has been asked. However, although people are traveling less, travel spending will hold steady into 2019, showing that travelers will actively invest more money and planning behind each vacation, valuing each trip more this year than in the past.

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Softscribe Inc. Outlines 7 Ways to Use LinkedIn to Close Sales Leads from HITEC 2018

Softscribe Inc., the leading hotel tech PR agency, outlined 7 ways technology vendors and HITEC attendees can leverage their LinkedIn Profiles to close sales leads at the show. HITEC is the world's largest hospitality technology conference. HITEC 2018 takes place in Houston, Texas, June 18 to 21. #HITECTX. Softscribe Inc. provides B2B public relations to the hospitality technology market and related industries. It creates public relations content, search and social media to help technology companies achieve their business goals.

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Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller's SMS|Host PMS

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest update to their SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations.

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WebRezPro Cloud PMS Partners with Whistle Guest Messaging Platform

World Web Technologies Inc. (WWT) is pleased to announce a direct interface between its WebRezPro cloud property management system (PMS) and Whistle, a leading customer service platform that enables hotels to engage with guests through smartphones.

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62 residents. 22 storeys. 1 unique exhibition at upcoming citizenM New York Bowery

62 residents. 22 storeys. 1 unique exhibition. Last night citizenM officially unveiled its citizens of the Bowery exhibition on the windows of citizenM New York Bowery, and lit it up for all of New York to see. Next on the agenda? Opening the doors to our first guests very soon! See more about the exhibition captured by Christelle de Castro here: https://www.citizenm.com/thebowery

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Amazon Helps Hotels Offer New, Engaging Guest Experiences with Alexa for Hospitality

Amazon today announced Alexa for Hospitality, a new experience offered by invitation to hoteliers that brings the simplicity and convenience of Alexa to hotels, vacation rentals, and other hospitality locations. Using the Amazon Echo in their room, guests can now ask Alexa for hotel information, contact the hotel to request guest services, play music in their room and more. For hotels, Alexa for Hospitality helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay. Alexa for Hospitality is available to hospitality providers by invitation starting today, with Marriott International introducing the new Alexa experience at select properties in Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels starting this summer.

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Hoist Group Ireland & Revinate Announce Partnership

Hoist Group Ireland, (HotSoft) the division of the Hoist Group servicing the Irish hospitality industry has today announced a strategic partnership with Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue.

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IHG introduces Hotel Indigo brand to Pacific Northwest

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the development of three Hotel Indigoproperties in the state of Washington - Hotel Indigo Vancouver Downtown, Hotel Indigo Everett and Hotel Indigo Spokane. All three properties are expected to open before the second quarter of 2020.

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W Hotels Worldwide Rewrites the Festival Rules with Wake Up Call

W Hotels today announces the global roll out of WAKE UP CALL, the brand's signature music festival series that will make stops at three W Hotels this year: W Hollywood (Sept 1-3); W Barcelona (Sept 21-23); and W Bali (Oct 4- 6). Combining the brand's longstanding passion for music with its signature Whatever/Whenever philosophy, WAKE UP CALL takes the festival experience off the field and onto fabulous hotel grounds. Available exclusively for members of Marriott International's award-winning Starwood Preferred Guest (SPG) and Marriott Rewards loyalty program, anybody is welcome to join the programs and book. Members can check in and then check out performances throughout the hotel - from WET deck parties to DJ masterclasses and live performances - by some of the hottest acts in music today including Phantogram, Charli XCX, Martin Solveig, Gorgon City, Sam Feldt and Angus & Julia Stone. It's all access (and perhaps a bit of excess), all the time.

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Marriott International Hotels Gear up as Water Savvy Cape Town Bounces back after successful Implementation of Sustainability Measures

\"We're open for business and forging ahead with plans for tourism growth in Cape Town and the Western Cape\" - that's the message a group of industry heavyweights are proclaiming, as the region comes together to help build a sustainable tourism destination that will continue to thrive. In a joint statement with WESGRO, the Official Tourism, Trade & Investment Promotion Agency for Cape Town and the Western Cape, Marriott International (www.Marriott.com), reiterated that it was ready to own the upswing.The region's rapid and pragmatic response to the drought through crisis management from both public and private enterprise has shown the world it is possible to build a sustainable, water-wise destination. In the last three years alone, the City of Cape Town has reduced its water usage by nearly 60%, setting a new world-class standard. This is a model that the rest of the world can look to emulate.\"Responsible management of natural resources in our hotel operations has been a part of our business,\" said Neal Jones, Chief Sales and Marketing Officer, Middle East and Africa, Marriott International.

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Best Western Hotels & Resorts Goes Behind The Brands With An Inside Look At BW Premier Collection By Best Western

Launched in Fall 2015, BW Premier Collection by Best Western is one of Best Western Hotels and Resorts' fastest-growing brands, comprised of an exclusive, carefully curated collection of upscale properties around the world. As part of the \"Today's Best Western\" campaign, which launched earlier this year, BW Premier Collection by Beset Western is featured in this month's \"Behind the Brands\" series.

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Hotel Live Chat Instant Gratification Wins Every Time

There's a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms.

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KEYPR and Hafele Team up for Global Technology Partnership

HITEC - Houston, TX - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that they have partnered with Hafele, globally-renowned specialists in hospitality hardware, cabinet fittings, and smart architectural systems. As part of a larger tech initiative for Hafele, this integration will allow end users to utilize advanced digital key and in-room technologies such as lighting, audio, and other guest room functionality via the KEYPR platform, ultimately touching all aspects of the guest-facing experience. This partnership will also extend to Intelity on the heels of yesterday's merger announcement to combine both entities to form the largest, most richly integrated company in hospitality.

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Marriott International's Disruptive Hotel Brand Moxy Makes Its Mark In Georgia With The Opening Of Moxy Tbilisi

Moxy Hotels, Marriott International's experiential hotel brand, has made its debut in Georgia with the opening of Moxy Tbilisi, bringing its characteristic vibrant, playful design and approachable service to this dynamic destination.

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Aloft Hotels Partner With Universal Music Group To Launch Global Program

Aloft Hotels, Marriott International's brand for music lovers and music makers, and Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), the world leader in music-based entertainment, today launched the 2018 edition of Aloft Hotels' artist discovery competition Project: Aloft Star, and unveiled the first-ever Project: Aloft Star Tour, a five-city tour celebrating UMG's emerging artists.

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SiteMinder solves hotel system connectivity, a feat for all hotel technology providers

One of the most notorious barriers to hotel technology innovation has been tackled head on by the global hotel industry's leading cloud platform, SiteMinder, with the launch today of SiteMinder Exchange, a powerfully-simple solution that solves the connectivity problem for hotel property management systems (PMSs) and hotel applications everywhere.

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Movenpick Hotels & Resorts to treat guests to a special edition Chocolate Hour' in celebration of World Chocolate Day

Movenpick Hotels & Resorts is celebrating World Chocolate Day in style, indulging guests of all ages in immersive 'Chocolate Hour' experiences that are fun and wonderfully delicious.

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ReviewPro Responds to Significant North American Growth by Opening Customer Support Office in Atlanta

ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. This new office is the home of the company's customer success team that will support both North & South American based clients. The ReviewPro team is housed in the Shiji US headquarters. Shiji acquired a majority stake in ReviewPro in December 2016.

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Milestone Wins Prestigious 2018 Best Overall Search Marketing Initiative Search Engine Land Award

Milestone, a provider of digital marketing solutions for location-based businesses, was selected as recipient of the Search Engine Land's prestigious \"best overall search marketing initiative\" at the 4th annual Search Engine Land Awards in Seattle, WA. Each year the \"Landy Awards\" acknowledge individuals, agencies and internal marketing teams in the digital marketing community who have demonstrated excellence in creating and executing organic and paid search marketing initiatives.

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Telkonet Announces Launch of Hospitality's Most Comprehensive Automation Platform

Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions is proud to announce the transformative release of its' Symphony commercial IoT platform. Intelligent automation and the Internet-of-Things (IoT) have evolved rapidly and the Hospitality industry is already experiencing the benefits of their value and contribution to efficiency, sustainability and guest comfort. In order to ensure a ubiquitous experience for guests and maximize efficiency and savings for properties, Telkonet has released the first network-agnostic, enhanced-learning cloud platform for the Hospitality industry.

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Guest Experience - The (True!) Longing Of The Rich & Famous: On-Stage With The Illustrious Stacy Fischer-Rosenthal

I have been talking about a shift in the mindset of the luxury traveller for some time. I had the pri vilege of a conversation with Stacy Fischer-Rosenthal - the internationally known head of what is arguably the most elite travel agency in the world - on stage at the recent HEALING SUMMIT in Berlin.To hear Stacy talking about the longing of those who have everything is fascinating! It confirms this shift in the luxury travel mindset I talk about, bringing to light her first-hand experience with the needs and desires of the ultra-rich.Back when I worked as a senior executive for an international luxury hotel company, all of my hotel clients wanted to build a relationship with Fischer Travel, for one reason only: getting a share of the profitable luxury traveller.In business in New York for the past 50 years, Fischer Travel isn't just any elite travel agency - you've got to know someone who's a client in order for them to consider taking you on, and even then, first, you're vetted to see if you're the right fit.

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Crowdvilla makes history by acquiring shared holiday properties and brings blockchain to Bali

Crowdvilla, the blockchain-based startup that enables its community of users to own and share holiday homes, has in-principle acquired a collection of holiday properties, which include boutique hotels and luxurious villas in Bali, Indonesia.

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Blockchain In Tourism: Hope Or Hype | tourism-review.com

Blockchain technology is the focus of many companies these days contemplating its benefits. Blockchain in tourism also has its future according to experts.

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Airbnb Occupies Another Trench In The Hotel Industry War | tourism-review.com

Airbnb strikes again with its arsenal to conquer the hotel industry. The hospitality service and rental platform signed a partnership with the French software company Availpro, which currently has a portfolio of more than 10,000 boutique hotels in Europe and Asia.

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Another First for protel. Click-to-Install Interfaces!

Continuing in their path of hospitality innovation firsts, protel today launched their SERVICES MARKETPLACE to coincide with the opening of HITEC, the world's largest hospitality technology show, this year in Houston, Texas.protel, the Germany-based hotel technology innovators, now also headquartered in Atlanta, USA, are uniquely positioned as the platform provider among PMS vendors. The delivery today of the protel SERVICES MARKETPLACE is another piece of solid proof of its 24-year commitment to invigorating the hospitality sector.

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BLLA Conference highlights common vision between boutique hotels and fashion

The Boutique & Lifestyle Leaders Association, more commonly known as BLLA, featured fashion designer John Varvatos, Anine Bing Co-Founder Annika Meller and Baja East Co-Founder John Targon testifying about the strengthening bond between the fashion and hospitality industries at the BLLA's annual Boutique Hotel Investment Conference at The Times Center in New York on Wednesday, June 6th.

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protel US headquarters in Atlanta open for business!

For nearly 25 years, protel has successfully developed hotel management solutions that are in use in more than 14,000 hotels and over 90 countries. protel is the established market leader for PMS in Switzerland and Austria. To continue its strategic expansion, the company opened a branch in North America in mid-2017, where the protel team recently positioned itself in Atlanta. This has a clearly defined goal: acquiring hotel chains and groups along with individual hotels looking for a modern IT eco-system to centralize their heterogeneous system landscape.Customers around the world appreciate the specialized protel know-how and cutting-edge developments which revolve exclusively around hospitality. \"We specialize in the hotel business, we speak the same language and have the same concept of service,\" says Manfred Osthues, co-owner of protel. \"We handle the technological challenges, the digitization, the hotel-specific requirements and support the industry with cloud-based and on-premise solutions that enable centralized hotel management and, above all, are secure!\"

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SpaSoft Integrates New Security Enhancements to Latest Release

STOWE, VT June 15th, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the availability of version 7.0 of the SpaSoft Spa and Activity Management Solution.

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Novility's New Hospitality Training Modules to be Released at HITEC Houston 2018

Amsterdam, Netherlands - Novility is launching three new interactive training modules to complement its extensive course curriculum, doubling it in size. In addition to \"Housekeeping\", \"Introduction to Ergonomics\", and \"Ergonomics Awareness: Housekeeping\", the team is excited to showcase its new additions with a live demonstration for the first time at HITEC Houston this year. These include: \"Cleaning Public Areas\", \"Bellhop SOPs\", and \"Ergonomics Awareness: Bellhops\".

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HSMAI Greater New York Chapter Honors The National September 11 Memorial & Museum; Presents Inaugural Icon' Award, Annual Chapter Awards Of Excellence

The Greater New York Chapter of the Hospitality Sales and Marketing Association International (HSMAI) has awarded the National September 11 Memorial & Museum with the 25th Annual Frank W. Berkman Tourism Achievement Award and named the 2018 honorees for the Annual HSMAIGNY Chapter Awards of Excellence.

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Discover Why ALICE Is The Hospitality Industry's Choice For Guest Satisfaction And Operational Excellence At HITEC 2018

ALICE, the hospitality industry's leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

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Handeholder Products Names Vice President of Marketing and Business Development

Handeholder Products, Inc., an industry leader in tablet and mPOS (mobile point-of-sale) device mobility solutions, has named Beau Keyes as their Vice President of Marketing and Business Development.

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Track Hospitality Software Announces New Feature: TRACK Automations

Cottage Grove, Minn. - Track Hospitality Software (TRACK) announces the release of the newest feature, TRACK Automations, to the suite of products. TRACK is the Industry Leading CRM with core components focusing on Property Management (TRACK PM) and guest communication (TRACK Pulse) for hoteliers and the hospitality industry.

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KEYPR Launches KEYPR TV, the Most Advanced Casting Solution in Hospitality

Los Angeles, CA - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, is announcing its partnership with Nevaya, the go-to TV cloud entertainment company for hospitality, to create KEYPR TV. The new feature allows guests to stream content from their personal mobile devices or KEYPR's in-room tablets to hotel TVs, with no app downloads, required sign-ins, or overly-complex access codes.

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Cendyn releases eNgage application for delivering real-time guest intelligence and recommendations to hotel associates

Cendyn, the leading provider of hotel CRM and sales platforms, announced the next-generation release of its Cendyn eNgage guest intelligence solution. Advancements include enhanced user interface, reporting, rules engine and personalization options.

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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

TrustYou, the world's largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou's guest messaging feature with Volara's voice-based guest engagement software, through Amazon's \"Alexa\" and results in an innovative and hassle-free way of communicating on the spot, during a guest's on-site experience.

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Leading Portuguese tour operator Top Atlantico DMC embraces dynamic online rates

One of Portugal's largest travel and leisure companies, Top Atlantico DMC, part of Springwater Tourism Group, has made the transition to dynamic online rates thanks to a partnership with the global hotel industry's leading cloud platform, SiteMinder. The long-established tour operator has integrated SiteMinder's hotel distribution solution with its booking engine to offer travellers the latest accommodation rates and availabilities for the first time.

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Waldorf Astoria Takes on New Luxury Marketing Approach with Breakthrough Campaign

Waldorf Astoria Hotels & Resorts, the iconic luxury brand of Hilton (NYSE: HLT) portfolio, today announced the debut of the 'Live Unforgettable' campaign - a bold repositioning of the brand to highlight Waldorf Astoria's unique experience and deepen connections with today's luxury travelers. Backed by extensive consumer insights, the campaign pairs the brand's legacy with an unexpected, playful take on True Waldorf Service.

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Aloft Hotels and Universal Music Group Launch Project: Aloft Star' Tour

Aloft Hotels, Marriott International's brand for music lovers and music makers, and Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), the world leader in music-based entertainment, today launched the 2018 edition of Aloft Hotels' artist discovery competition Project: Aloft Star, and unveiled the first-ever Project: Aloft Star Tour, a five-city tour celebrating UMG's emerging artists.

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Danish hotel portal wants to go global with no marketing - businessinsider.com

A small Danish startup is taking on travel industry giants such as Trivago, Hotels.com, Kayak, and Booking.com. But the startup is not going to put commercials on tv like the Trivago guy or advertise online with endless Facebook-ads. Instead, the socially conscious entrepreneur Christian Mller-Holst has removed the marketing and advertising budget entirely from his hotel booking platform Goodwings. That money is redirected to NGO's, who use it to fund their projects.

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The Future of Travel Booking and Payments

New technologies and innovations continue to disrupt the travel landscape and while most of the industry buzz has focused on how airlines and travel providers are leveraging new technologies to revolutionise the travel experience, there's another variable at play: the potential entry of outside tech leaders into the market.

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Volara and iRiS: Enabling Multimedium Guest Engagement for the Hotel Industry

London, UK May 24, 2018 -- Volara, the voice-hub for the hospitality industry, and iRiS, the market-leading guest experience platform for the hospitality industry, today announced a partnership to engage guests across tablets, mobile devices and voice apps - creating a unique multimedium guest experience. The partnership will make it easy for guests to have instant access to the services of a hotel over their preferred medium - whether they are seeking a recommendation from the concierge, ordering food & beverage, arranging the delivery of an item they forgot at home, or requesting information about the hotel.

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Benbria to Present an Omni-channel Guest Experience at HITEC 2018.

Benbria, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today that its booth at this year's HITEC in Houston will consist of a virtual hotel where attendees can engage as a hotel guest, across multiple interactive displays. These displays will present the guest experience of the future - where they can engage in real-time across multiple touchpoints and devices, provide feedback on their experience in-the-moment, and be recovered in real-time should the experience not meet the guest's expectations.

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Innovation and digitalization top of European tourism agenda

The World Tourism Organization (UNWTO) stressed the importance of tourism and technology providing opportunities for innovation and creating the jobs of the future, in its 63rd European Commission meeting held in Prague, Czech Republic (11-13 June 2018).

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Handeholder Adds Mobility Solution for the Verifone e285 Device

Handeholder Products, Inc., an industry leader in tablet and mobile payment device holding solutions, announces the release of the latest product in their successful Mozee holster line a holder for the new Verifone e285 mPOS device (www.handeholder.com/mozee_e285_holster.html). It will be unveiled at the Handeholder Products exhibit booth, #2635, at the Annual HITEC Conference running June 18th to the 21st in Houston, Texas.

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Summer's A Treat At Holiday Inn With Chocolate Milk Happy Hour

Holiday Inn, an InterContinental Hotels Group (IHG) brand, is bringing back its popular Chocolate Milk Happy Hour program, teaming up with actress, TV personality and mom of three Vanessa Lachey to give families a fun and delicious way to make joyful memories together this summer. Beginning this week, select hotels across the U.S. will offer complimentary milk and cookies in partnership with fairlife Ultra-Filtered Milk and Otis Spunkmeyer baked goods.

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SkyTouch Joins The Amazon Web Services Partner Network

SkyTouch Technology, an industry-leading hotel technology platform, has joined the Amazon Web Services (AWS) Partner Network (APN) as a Technology Partner.

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Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 \"Official Mobile and In-Room Technology Provider of the Forbes Travel Guide\" - is making available to attendees an \"In-Room Solutions Checklist\" and a \"Mobile Solutions Checklist\" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here.

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Beekeeper Achieves ISO Certification to Protect Hotels' Data

With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and information entrusted to Beekeeper by third parties. As a SaaS offering and recognized data processor, Beekeeper has completed all necessary technical and organizational measures to ensure that its product and services will reduce its customers' risk significantly in the digital workplace.

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SnapShot Launches the First Independent Hospitality Data Platform

SnapShot launched its third and most significant phase as a company, deploying the first hospitality data platform independent of brand or software providers.

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The Ritz-Carlton Yacht Collection Opens Reservations To The Public

The Ritz-Carlton Hotel Company, L.L.C. today announced the opening of reservations for The Ritz-Carlton Yacht Collection. With a leisurely cruising style, the legendary service of The Ritz-Carlton, and ports at sought after destinations around the world, The Ritz-Carlton Yacht Collection will deliver one-of-a-kind experiences to its guests onboard and transform the luxury cruising industry.

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Cendyn integrates with Sitecore via Hedgehog to elevate real-time marketing personalization

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, announced a new partnership with Hedgehog, a digital consultancy, to integrate Cendyn's eInsight customer relationship management (CRM) solution with the Sitecore Experience Platform (CXP) to deliver powerful personalized digital experiences.

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Days Inn by Wyndham Forecasting Bright Skies All Summer Long Thanks to Days InnBrella

April showers may bring May flowers, but across much of the U.S. June stakes claim as the rainiest month of the year, bringing unwelcome gloom at the start of the popular summer travel season. Days Inn by Wyndham won't stand for it: the iconic economy hotel brand is protecting summer trips from ill-timed drizzle with its exclusive Days InnBrella, a first-of-its-kind umbrella that blocks rainfall while simultaneously emitting lit-from-within LED beams to brighten even the dreariest days.This custom-created portable beam of happy is an overcast day's worst enemy, thanks to light therapy-like illumination radiating from the inside. Rain stays out and sunshine stays in, making for brighter days no matter where your travels take you.

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Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC

Maestro PMS, the industry's leading fully-integrated software solution for independent hotel and resort operators, will demo its growing suite of mobile guest engagement, property management, and staff productivity tools at HITEC booth 1031, June 18 - 21, 2018 at the George R. Brown Convention Center in Houston, TX.

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MicroMetrics Publishes The Strategic Guide To: New Tech & Traveler Trends

MicroMetrics has published The Strategic Guide To: New Tech and Traveler Trends. The new research report showcases which cutting-edge technologies can be used to satisfy the needs of the modern day traveler.

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The Secrets to Using Data for Better Results

EyeforTravel's new report series into behavioural analytics is looking at what makes customer tick and how travel brands can use data techniques to improve every part of their sales process. In the first report in the series, Understanding the Travel Consumer, EyeforTravel alongside leading travel brands, is opening up the data processes and techniques necessary to drive insight. Core to this is how to treat the data itself. Here are some key pieces of advice from the report that can help you to unlock the potential in your data.

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IHG launches new upscale brand, voco

IHG (InterContinental Hotels Group) has today launched voco, its new upscale hotel brand, alongside announcing a first signing in Australia. voco will focus primarily on conversion opportunities and will strengthen IHG's offer in the $40 billion upscale segment, which is expected to grow by a further $20 billion by 2025. Working with high-quality individual and locally-branded hotels, this distinctive brand will offer owners the ability to drive higher returns through delivering a compelling guest experience and leveraging IHG's powerful systems. This includes best-in-class revenue management and technology capabilities and IHG Rewards Club, one of the world's largest hotel loyalty programmes. voco, inspired by the meaning 'to invite' or to 'come together' in Latin, will combine the informality and charm of an individual hotel, with the quality and reassurance of a global and respected brand. The roll-out of voco will begin in IHG's Europe, Middle East, Asia & Africa (EMEAA) region, with plans to take it to the Americas and Greater China over time. The new brand will drive significant incremental growth for IHG, with an expectation to open more than 200 voco hotels in attractive urban and leisure locations over the next 10 years. IHG announced plans last month to expand its luxury and upscale estate in the UK through a conditional agreement with Covivio (formerly Fonciere des Regions) to rebrand and operate 12 high quality open hotels and one pipeline hotel into its portfolio across the UK. This deal will establish an important presence for voco in the UK with a number of these properties converting to the new brand in the coming months.

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Boutique Hotel Group's Investment Conference Celebrates Sector's Success, Name Change

New York - Boutique & Lifestyle Leaders Association's (BLLA) annual Boutique Hotel Investment Conference last week featured testimonies about \"staying boutique\" from fashion leader John Varvatos, lifestyle hotel pioneer Jason Pomeranc, streetwear guru Jeff Carvalho and high-end coffee roaster Todd Carmichael, while announcing a name change to the nine-year-old trade organization.

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Guests Receive Celebrity' Status Services At The Colony Hotel with ALICE

The Colony Hotel has selected ALICE to upgrade their staff communications and back of house operations at their hidden oasis in the heart of Palm Beach. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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BLLA Conference touts boutique sector's successes as trade group announces name change

NEW YORK - The Boutique & Lifestyle Lodging Association, more commonly known as BLLA, the trade group whose members include many of the world's most prominent boutique and lifestyle hotels, featured lifestyle hotel pioneer Jason Pomeranc, fashion designer John Varvatos, La Colombe Coffee Roasters Co-Founder and CEO Todd Carmichael and Vox Media Chief Commercial Officer Lindsay Nelson among speakers and panelists at its annual Boutique Hotel Investment Conference at The Times Center in New York on Wednesday, June 6th.

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Telkonet Teams with Volara To Create Evolutionary Voice-Controlled Hospitality Environments

June 1, 2018: Waukesha, WI - Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions designed to maximize comfort and energy efficiency, has teamed with Volara, the first voice-based hotel guest engagement solution that turns voice into a powerful hospitality business tool. Together, they now offer a hospitality environment in which guests are able to use voice commands to control intelligent in-room devices and platforms to set scenes within their own hotel rooms. These scenes are able to incorporate one device or many different devices to create the exact environment that a guest requests. From changing temperatures, adjusting shades, dimming lights, adjusting the Do-Not-Disturb and Make-Up-Room signage and more, the Telkonet-Volara integration is an evolutionary step forward in hospitality experiential environments and guest comfort.

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137 Pillars Hotels & Resorts Take Sustainability to the Next Level

137 Pillars Hotels & Resorts has pledged to eliminate single-use plastic from its hotel rooms and outlets, and make a more concerted effort to reduce its environmental footprint, increase CSR activities and review its sustainable purchasing options.

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Pair Up for Profit

While both marketing and revenue management are vital to a hotel's success, they typically operate with different perspectives and different tools to achieve similar goals. The question becomes, how much more powerful could the sum be, if these two groups practiced their disciplines in concert?

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apaleo Wins EyeforTravel Europe's 2018 Startup Award

Following rigorous competition, EyeforTravel Europe has awarded apaleo its 2018 Startup Award during its conference in London. The leading innovators in travel technology, which are building solutions in marketing, AI, social, mobile, and cloud-based technologies, applied for a chance to compete for this prestigious award. 12 companies were shortlisted and invited to present to judges, investors and audience members at the event before a winner was selected. apaleo ran away with 40% of the votes.

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Concilio Labs and The Rainmaker Group Announce New Technology Partnership

Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and meaningful guest insights to hoteliers.

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In land of the giants, smaller OTAs find ways to grab customers - travelweekly.com

OTAs' share of the U.S. travel market continued to rise last year. While that market share is dominated by Expedia Group and Booking Holdings brands, smaller OTAs are making inroads, thanks to strategies that include mobile-only approaches and an enhanced focus on customer service.

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Bobbi Brown Beautifies A New Hotel | forbes.com

When makeup mogul Bobbi Brown left her eponymous cosmetics brand in late 2016, she surprised everyone by setting her sights on giving a historic New Jersey hotel a makeover. The big reveal: The George Inn debuted as a chic 32-room boutique property in Montclair, 12 miles west of New York City.

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The Fourth Hospitality Revolution - A whitepaper by Xenia Hospitality Advisors

The hospitality space is just beginning to bridge the physical and digital worlds as it starts to align with Industry 4.0. New technologies, increased data access, and enhanced digitization are rapidly changing what is required for the hospitality provider toolsetand must ultimately resolve the fundamental fractures between intermediary parties, legacy services, and de-centralized offerings. Brought on by Industry 4.0, the hospitality professional of the 21st century must leverage 3 essential digital capabilities, enhanced by the power of real-time data, to deliver on the promise of the guest experience.

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Action on sustainability in tourism needs extra push, says new UNWTO report

In line with its vision of advancing sustainability through tourism, the World Tourism Organization (UNWTO) released its flagship publication 'Tourism for Development' in Brussels on 6 June during the European Development Days (EDD), and called for greater awareness of sustainability in tourism policies and business practices as well as in tourist behaviour.

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Voice, Digital Signage, In-room Controls - Oh My! ALICE Leads the Way With Industry Open API

ALICE, the hospitality industry's leading operations platform, uses their Open Application Programing Interface (API) infrastructure to streamline communication between technology solutions, and to provide the hospitality industry with cutting-edge integrations. ALICE's Open API integrates directly with your hotel's app, website, property management systems (PMS), and more, to provide comprehensive solutions to better enhance staff operations and the guest experience for our hotel partners. ALICE leads the way when it comes to rallying the industry around the power of APIs. ALICE's CTO, Dmitry Koltunov, helped spearhead the creation of HTNG's new API Registry, which brings together all vendor API and integration information.

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Trump-Kim summit to be held at the luxury Capella hotel on Sentosa island, Singapore

he much-anticipated meeting between US President Donald Trump and North Korean leader Kim Jong-un will take place at a hotel on the Singaporean island of Sentosa, the White House has confirmed.

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Vizergy Sees Record-Breaking Growth In First Half Of 2018

Vizergy Digital Marketing, the industry's leading provider of digital marketing software and services, announced record-breaking sales and client growth through May of 2018. The company, based in Jacksonville, FL, attributes its success to several different factors.

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Caesars Entertainment Brings New Brand Licensing Opportunities to Life in New York City

Last night, Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment company brought to life four of its iconic brands inside New York City's iconic Rainbow Room, celebrating the launch of brand licensing opportunities for Caesars Palace, The Cromwell, Flamingo and The LINQ.

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New Generation of Hyatt Place Hotels Elevates Guest Experience and Increases Value for Owners

Hyatt Place, Hyatt's upscale select service brand designed for business travelers, today unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. Today's announcement signals a move that responds to guests' and owners' evolving needs, while building on the success of the Hyatt Place brand.

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Evolve Controls Responds To Market With New Guest-facing Technology

Evolve Controls, a wireless, cloud-based room control and management solutions provider, announced that it will launch the \"Evolve Guest Interface (eGI)\", the world's newest innovation in guest-facing technology, on June 18 at HITEC Houston.

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Wyndham Destinations CEO says modern travelers prefer 'branded hospitality'

Jim Cramer sits down with Michael Brown, the CEO of Wyndham Destinations, the newly renamed, timeshare-focused segment of the former Wyndham Worldwide.

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Airbnb: \"We're very excited to attend the Direct Booking Summit 2018\"

With just a few weeks left until the Direct Booking Summit: Europe, excitement is mounting among our speakers and delegates. If you haven't snapped up your tickets yet, you'd better hurry - head over to the website to check out the agenda and register. To give you a taster of what you can expect from the event, we're profiling our best-in-class speakers on the Triptease blog - starting with Robin Clifford of Airbnb. 

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Airbnb.com: Growing Our Host Community with Online Marketing

Which ads should we buy? How much should we pay for each ad? How should we measure the performance of each ad? We built a marketing system to help answer these questions. 

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eMarketer Lowers Airbnb Forecast - Competition increasing from hotels and online travel sites

While Airbnb has benefited from a surge in overall digital travel bookings, its growth is being hampered by increasing competition and guests' concerns over safety and security. As a result, in its latest forecast on shared lodging users, eMarketer has lowered its projections for Airbnb usage.

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Booking.com Reveals That Going Local is the Essential Ingredient for an Unforgettable Foodie Adventure

If there's one thing most people agree on when traveling, it's that food is a major consideration when picking a destination. According to Booking.com data from over 50,000 global travelers, more than six in ten travelers (61%) say they pick a destination for its great food or drink. There's no denying the significance of culinary travel, with more than a third (34%) of global travelers - rising to 40% of millennials - planning to take a dedicated food tourism trip sometime in 2018.

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ALICE And Volara Deliver Voice-Powered Concierge Services To Personalize The Guest Experience And Streamline Hotel Operations

Imagine a world where guests can use the power of their voice to order hotel service directly from their room without lifting a finger.

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OTA Insight Partners with Outrigger Hotels and Resorts

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced a partnership with Outrigger Hotels and Resorts to drive better revenue and distribution decisions for its multi-branded line of hotels, condominiums and vacation resort properties in Hawaii and the Asia-Pacific region. Outrigger Hotels and Resorts turned to OTA Insight's suite of revenue intelligence tools to help understand pricing trends and gain greater insights into their markets throughout the Pacific. The partnership represents a monumental milestone for the company as now, 30,000 hotels worldwide are benefiting from OTA Insight's solutions.

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Zaplox Partners with Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels

Zaplox AB (publ) (\"Zaplox\"), a leading global mobile key and hospitality market innovator, today announced a new partnership with Northwind to offer its mobile guest experience platform as an integrated solution to the over 800 hotels using Northwind's Maestro Property Management System (PMS). The strategic alliance is designed to deliver a competitive advantage and new business opportunities in North America.

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Rebranding of Restel's hotels as Scandic hotels now completed

In December 2017, Scandic acquired Restel's hotel operations with 43 hotels and around 7,600 rooms, most of which were operating under the Cumulus brand. The acquisition made Scandic the market leader in the hotel industry in Finland and gave the company a considerably stronger position in the growing leisure segment.

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Blockchain comes to travel; disruption may ensue - travelweekly.com

Distributed ledgers via blockchain came to most people's attention as the underlying technology supporting bitcoin. But it's of interest to companies across industries, in part because it offers unprecedented levels of security.I've been watching for unique blockchain applications in travel for some time and have come across a few examples that address relatively narrow operational issues.But I recently sat down with David Brillembourg, an investor in hotels and hospitality technology, who is developing what he hopes will be a revolutionary platform employing blockchain technology and smart contracts to sell hotel rooms. His intention is to reduce costs for hotel owners and guests by disintermediating online travel agencies (OTAs) and possibly hotel brands.

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Benbria and Knowcross Announce Technology Partnership.

Benbria, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today a strategic integration partnership with Knowcross, the global leader in providing software solutions for hospitality operations. This integration will allow a hotel's guests to send messages and requests, which hotel staff can receive and respond to via the Loop platform, from a wide range of preferred guest channels including SMS, Facebook Messenger, Twitter Direct Messages, and more. Hoteliers will also have the flexibility to embed guest communications and guest requests into their own app, through existing in-room tablets, or via a mobile browser; and directly interact with the hotel through KNOW Service.

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Regaining America's lost share of international travel | By Jonathan Tish

A year ago, travel industry leaders warned about the economic impact from a potential slowdown in international visitors. Unfortunately, that slowdown has arrived. While global travel is growing, the U.S. share of the market fell nearly 13% over the past few years. That means we missed out on 7.4 million international visitors, $32 billion in additional spending and 100,000 more jobs. While America is losing visitors, Germany, Australia, the U.K. and Canada are seeing their market share increase.When it comes to conveying America's image to the world, public policy and public rhetoric matter, and to many international travelers right now, America's message is not very welcoming. One effective response is Brand USA, a public-private partnership created by Congress to promote America as the best destination for international visitors. Last year, as a result of the marketing and advertising programs of Brand USA, more than one million international visitors came to America and generated $8.5 billion for our economy. The program returns an estimated $28 in visitor spending for every $1 invested -- without a single dollar from U.S. taxpayers.

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Marriott International Announces Vision For Sheraton Transformation

Marriott International (NASDAQ: MAR) today announced its transformation vision for Sheraton Hotels and Resorts, the third largest brand in its portfolio, and the largest outside of North America in terms of room count. The company, which introduced its new Sheraton guestroom late last year, is showcasing its vision for Sheraton's public spaces at the NYU International Hospitality Industry Investment Conference in New York, bringing to life for owners and investors the company's brand strategy as well as its signature focus on guest experience, hotel operations and design philosophy.

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India among top five growing markets for Booking.com - financialexpress.com

Apart from India being among the top five markets for Booking.com, two Indian sustainable startups are among the contenders in Booster finale tonight.  With 47,500 Indian properties listed on its website, Booking.com sees India among its top five growing markets. Speaking exclusively to Indian media at its headquarters here in Amsterdam, Gillian Tans, CEO, Booking.com said, \"We see India in our top five growing markets. With more than 47,000 listings, it clearly shows the amount of investment our company is making in the India market. It is a market that is fast growing and it is one that we have prioritised.\"

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AccorHotels Considers Buying Stake in Air France-KLM

AccorHotels is considering buying a minority stake in Air France-KLM, the hotel company confirmed Sunday.

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OBITUARY: Death of THE Salesman

Following a lengthy, valiant battle with multiple myeloma , David M. Brudney, one of our industry's greatest salesman, passed away on May 30th, 2018. He was 79 years old and resided in Carlsbad, California.

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6 Sustainability Lessons From This Eco-Chic Hotel Brand - forbes.com

Green Travel. Eco-friendly travel. Sustainable tourism. It all means the same thing. According to the United Nations World Tourism Organization, sustainable tourism can be defined simply as 'tourism that meets the needs of present tourists and host regions while protecting and enhancing opportunity for the future.' The UN declared 2017 the International Year of Sustainable Tourism For Development and while it's a no-brainer that sustainability is good for the planet, more and more companies are (finally) expanding sustainability efforts as the amount of socially conscious travelers increases. The boutique hotel and spa brand Six Senses, however, has been setting the bar high since it was founded over twenty years ago. From humble beginnings with a single resort in 1995, the company quickly became recognized as a leader in the hospitality industry, demonstrating that a commitment to local communities can be blended with luxury hospitality in a seamless way. Sustainability is not what Six Senses does, it is who they are. It is at the core of their culture, vision, values and brand, visible in thoughtful details from architecture to gastronomy. Since the company's inception, they have understood that their business is dependent on preserving and conserving the environments, cultures and communities in which they operate, as it is a core component of the crafted experiences provided to guests.

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Hotel 2025: Robotics - Human Complement or Substitute?

Welcome to the second in our series of Hotel 2025 blogs, where we will be sharing insights from the Oracle Hospitality report, Hotel 2025, including perspectives from more than 150 hotel operators and some 2,700 consumers on the emerging technological innovations redefining guest experiences.

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Booking.com Announces the 10 Award Recipients of its 2018 Accelerator Program for Startups in Sustainable Tourism

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the 10 sustainable tourism startups receiving scaling grants as part of its 2018 Booking Booster accelerator program. After three weeks of workshops and intensive coaching sessions led entirely by Booking.com employees and experts, the program culminated in a final pitch to receive grants of up to 500k from Booking.com's 2 million fund in order to help support the next stage of the startups' projected growth.

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Sojern Offers Insights on Early Summer Travel Trends Around the Globe

In our latest travel trends report, we look at how travel shaped up for the beginning of the year, as well as looked forward into upcoming travel. Some of the most interesting trends for this quarter include:

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NAVIS Welcomes New VP of Engineering to Leadership Team

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced a new member to its executive team. Starting this month, Kishore Bhattacharjee is joining NAVIS as its new Vice President of Engineering.

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Hotels Use Whistle To Enhance Guest Satisfaction

Whistle, a leading guest messaging platform, will be showcasing its guest engagement platform at this year's HITEC in Houston, June 18 - 22, at Booth #740. Schedule an appointment with Whistle here.

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Pegasus Partners with ICE Portal to Optimize Inventory Distribution for Hotel Customers

Today Pegasus Solutions announces its partnership with technology company ICE Portal, the leading visual content curator helping hoteliers manage and distribute visuals to thousands of online travel agents and travel related websites worldwide. Pegasus hotel customers benefit from the partnership by accessing the ICE Portal technology through their Image Gateway within the Pegasus reservations platform.

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ITB Asia sees record number of new exhibitors for its 11th show in Singapore

ITB Asia, 'Asia's Leading Travel Trade Show' is already exceeding expectations on exhibitor numbers, recording a 20.8% increase in new exhibitors signing up for the show, versus the same period last year. This comes after the enormous success of last year's 10thanniversary show which saw record-breaking numbers with 113 countries exhibiting at the event.

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Lodging Interactive Launches Next Generation ADA Conforming Websites for Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its next generation, ADA conforming websites for hotels. Lodging Interactive's \"next-gen\" websites include a unique mix of technology and management services designed to drive maximum direct bookings for hotels while staying in compliance with ADA guidelines as they continue to evolve.

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EVOLVE CONTROLS INTEGRATES AMAZON ALEXA VOICE-ACTIVATED ROOM CONTROLS

CHICAGO, IL Evolve Controls, a wireless in-room control and management solutions provider, announced today the addition of voice controls on Amazon Alexa, in partnership with Volarathe hospitality industry's premier voice-based engagement software.

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Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston

Next month, Intelity - the 2018 \"Official Mobile and In-Room Technology Provider of the Forbes Travel Guide\" - will showcase its award-winning mobile and in-room technologies atHITEC Houston. At this premier technology event that combines top-notch education with the world's largest hospitality technology exposition, hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #2127 at the George R. Brown Convention Center, June 19 to 21.

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Heritage Hotels and Resorts Uses Whistle To Connect With Guests in Real-Time

Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction.

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Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that it has partnered with Headspace to deliver its wildly popular guided meditation and mindfulness sessions to hotel rooms worldwide via KEYPR's in-room tablets.

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Revinate Selects Amazon Web Services as its Cloud Provider

San Francisco, Calif. -- Revinate, a Software-as-a-Service (SaaS) company that allows hoteliers to transform guest data into revenue, today announced that it has selected Amazon Web Services (AWS) as its sole cloud provider. Through this collaboration, Revinate will migrate all data and infrastructure to the cloud. Leveraging AWS's industry-leading services, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Relational Database (Amazon RDS), and Amazon Elasticsearch Service, Revinate will scale to serve more and more hotels, all in a highly secure way.

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Using storytelling to strengthen your brand - i-scoop.eu

Storytelling is one of the most powerful ways to breathe life into your brand and often called one of the main components of a content marketing approach. By giving your products and services an identity by capturing and sharing the stories they really are, you can take your target audience on a journey they yearn to experience. In order for consumers to form a personal connection with your brand, company stories must be authentic, creative and inspirational.

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11 Google News Tips To Increase Ranking, Visibility And Traffic - forbes.com

Google News has forever changed how readers keep up with the world around them. Previous generations of newsreaders first had to pick up a publication and then sort through, page by page, to find the headlines that captured their attention (oh, the tedium!). Never again. Today's newsies only need to visit Google News to behold an aggregated page of multiple sources that are grouped by topic and displayed in order of the reader's personal interests.

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Hotelogix helps Our Zanzibar Hotel Group to witness 35% increase in occupancy

Hotelogix, a leader in cloud-based Property Management System has announced its successful partnership with Zanzibar-based Our Zanzibar Hotel Group that has led to 35% increase in occupancy for the Group. This was possible as Hotelogix was instrumental in enabling the Hospitality Group to get more bookings via OTAs and from its own website.

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5 Ways to Encourage More Hotel Guest Reviews

Businesses in the digital era thrive and die by ratings and reviews.

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The Last Straw: Millennium Hotels Take a Stand Against Single-Use Plastics

Millennium Hotels and Resorts (MHR) has responded to the call to beat plastic pollution and pledged it will end the use of single-use plastics across its six hotels in Singapore, ahead of World Environment Day on 5 June. In joining the global fight against plastics, the hotel group will not only help save the environment by cutting out over 260kg of plastics per month, it will also see savings of nearly $500,000 a year that would have otherwise been spent on plastics.

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InterContinental Hotels & Resorts Launches A Curated Audible Book Collection, Inspired By The InterContinental Life

InterContinental Hotels & Resorts today announces a collaboration with Audible, Inc., the world's largest seller and producer of downloadable audiobooks and other spoken-word entertainment. The Stories of the InterContinental Life collection is a curated list of audiobooks that offer new perspectives on worldly destinations through the intersection of literature and travel. Brendan Francis Newnam, journalist and an Executive Producer of The Paris Review podcast, helped curate the audio library, pairing literary works with iconic travel destinations that capture the essence and intrigue of cities where InterContinental Hotels & Resorts properties are located. Newnam is also hosting a Literary Concierge Series, bringing the collection to life with exclusive literary salons. Travelers can enjoy the collection and transport themselves to the location of their choice by booking the Novel Nights package, available at select InterContinental Hotels & Resorts properties.

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Scandic Hotels to stop using plastic straws and cocktail sticks

Scandic Hotels, the leading Nordic hotel company, has decided to stop using plastic straws and cocktail sticks in all of its hotels to help reducing the harmful impact these products have on the environment.

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Vacation Trends Of Luxury Travelers | tourism-review.com

The average annual expenditure of luxury travelers varies from 3,400 euros to 6,200 euros, highlighting New York and Barcelona as their preferred destinations. The luxury travelers segment also has a very pronounced environmental awareness. These are some of the conclusions of a study on the vacation habits of the luxury traveler, conducted by Conde Nast Johansens.

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Online Travel Behavior Varies Across Europe | tourism-review.com

What do people do when browsing travel sites and what does it say about them? Does it reflect the actual travel experience and is it an important indicator for travel companies? The comScore prepared a report on the online travel behavior of consumers in the top five biggest travel markets of the EU.

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Event Temple launches sales and catering software

Canadian-based hotel technology company, Event Temple announces the official launch of their Sales and Catering software. The software is targeted for sales and catering managers who book group business, meetings and events.

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Wyndham Hotels Set Out to Engineer the Perfect Night's Sleep

Wyndham Hotels and Resorts is engineering its hotel rooms around an elusive concept in travel: a really great night's sleep. The brand is teaming up with wellness innovator Delos and famous designer Jeffrey Beers to outfit rooms that inspire rest, comfort and relaxation.47 million U.S. adults do not get a restorative night's sleep. For travelers, it's worse. Evidence shows jet lag, unfamiliar routine and the general stress of travel contribute to poor sleep and post-travel illness. A recent University of Texas study found disrupting sleep and impacting circadian rhythm - commonly caused by jet lag - not only leads to chronic fatigue and insomnia but also causes accelerated aging.\"It's simple: sleep is one of the most critical things we offer our guests,\" said Kate Ashton, senior vice president, Wyndham Hotels and Resorts. \"Every traveler should be able to wake up ready to conquer the day, so we're engineering our entire guest room experience around rest - from wellness-focused environments and calming atmospheres to the simple comforts of a stylish space.\" A New Sleep Experience Wyndham is the first upscale hotel brand committed to offering guests the Stay Well experience at every hotel across its U.S. portfolio by 2019. Endorsed by Deepak Chopra, the evidence-based Stay Well rooms by Delos infuse wellness into the room with features that minimize the impact of travel on the body and enhance sleep. \"Travel is stressful on the mind and body, making the hotel room - the space we spend the most time in during our travels - a critical environment for our wellbeing,\" noted Dr. Deepak Chopra, founder of The Chopra Foundation and a Delos Advisory Board member. \"By making wellness a priority in the makeup of every Wyndham hotel, the Stay Well experience is fundamentally changing the way we travel - for the better.\" Stay Well rooms incorporate state-of-the-art wellness technologies to help improve indoor air quality, sleep patterns and physical comfort, as well as reduce exposure to germs and allergens. Wyndham Hotels and Resorts will offer a wellness experience leveraging the following features:

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My Place Announces Plans For Annual Convention!

My Place Hotels of America is excited to announce the brand will reunite its cross-country participants in sunny San Diego next Spring! The Annual My Place Hotels of America Convention is set to convene the brand's owners, operators, and partners from April 23rd-26th at the Hard Rock Hotel San Diego, CA. Inspired by its artistic elements of iconography, My Place selected the venue to celebrate the brand's evolution as the American symbol of reliably clean, simple, and friendly hospitality.

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World's Top Travel Experts Reveal The Best Hotels, Bars And Wellness For 2018 | forbes.com

The luxury travel network Virtuoso has revealed the nominations for its 2018 Best of the Best awards to be announced at their 30th annual Travel Week conference. The awards will take place August 15, 2018, at the Bellagio Hotel in Las Vegas and will mark 12 years since the organization began honoring the best properties in the world.

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Google Testing Variable Occupancy In Germany - koddi.com

An important distinction travelers make when booking a hotel room is the designation of how many people will be staying in the hotel room. Business travel tends to be single occupancy, where family/leisure travelers often have multiple occupants per room. All metasearch publishers except Google have offered an occupancy designation for a while. This can be an important indicator for hoteliers depending on what sort of travelers they are trying to target, and it's important for the traveler since the room rate varies, typically, based on the occupancy. Providing the most accurate traveler information and qualifying traffic before reaching the booking site is an important tool metasearch can offer. Recently, one of our analysts noticed a new ad experience on Google.de where users were able to designate single, double, triple, or quadruple occupancy within the knowledge panel.

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Ctrip teams with Hyatt to open its first flagship store

The online flagship store allows over 300 million Ctrip members to access Hyatt hotels in the Greater China region and will extend to Hyatt hotels globally in the near future.

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Airbnb quietly launches its own Stories for users to build video montages of their travels - techcrunch.com

The stories format has been one of the most sticky features of social apps like Snapchat and Instagram, letting users stitch together video, photo and text overlays to convey moods and experiences to friends and followers; even Google has incorporated stories into its services. Now Airbnb is becoming the latest adopter of the format: the travel and accommodations startup has quietly launched a new feature called Travel Stories, a way for guests to create video sequences of their Airbnb experiences to post on the site.

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The Rainmaker Group Now Integrates with hotel Property Management System, RoomKeyPMS

The Rainmaker Group today announced that the integration between RoomKeyPMS and revintel, Rainmaker's business intelligence (BI) solution, is now officially live.

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Teleste and Samsung empowered Hibox Smartroom TV at Original Sokos Hotel Kaarle in Finland

In March 2018 Original Sokos Hotel Kaarle deployed Smartroom TV from Hibox to offer their guests modern, online TV and interactive services. Utilising an All-IP HTV solution from Teleste and Samsung made it possible to furnish the guest rooms with the IP connectivity needed for the deployment without the time and cost of pulling new cabling.

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Customer Service Takes A High-Tech Turn For Travel & Hospitality - cmo.com

At a time when travelers have an enormous amount of choices when it comes to where they go, how they get there, and where they stay, travel and hospitality brands are racing toward a new focus: service innovation.

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Russia Considers Ban of Booking.com Over U.S. Sanctions - themoscowtimes.com

Russia's Culture Ministry has ordered the federal tourism agency to look into banning the popular Booking.com website as part of countermeasures against the latest U.S. sanctions.

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Struggling with Self-Managing AV Services? Help is On the Way with AVaStar

Self-managing technology requirements for meetings and events can be stressful for small hotel operators, especially those who don't have the luxury of working with an outsourced technology provider. Sales-and-catering teams have a lot of information to manage and multiple systems to track and communicate meeting planners' needs - including audiovisual technology. Staff are often responsible for suggesting to meeting planners the types of equipment that will work best for their event; coordinating with outside vendors to order additional equipment as needed; and ensuring that this equipment - whether its portable or built in - is working properly each time, every time. Before pressing the panic button, STOP. Help is on the way, with AVaStar.

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How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them | hbr.org/At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. But, as the Dorchester Collection's director of global guest experience and innovation, I've discovered that often the data can only tell you where there's a problem, not why it exists, or how to fix it. That requires human intervention.

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Are You Spending Too Much Marketing Your Travel Brand?

It's hard to be heard in travel and for many that means spending more and more to try and reach the customer. However, innovative brands in the industry are doing things their way and not only reaching the customer for less but getting them to come back too!

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OpenTravel Alliance Releases 2018A 2.0 Object Model Publication for Hospitality

OpenTravel Alliance, the not-for-profit responsible for developing and maintaining interoperability for disparate systems in all verticals of the travel industry, has published the 2018A 2.0 Object Suite Publication. This release is primarily focused on hospitality and includes functionality for key actions associated with booking a hotel.

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A Century of Hospitality

In 1940, like so many people who travel to Savannah, George and Florence Spirides visited the city as an in-between stop on their vacation from New York to Miami, and that's all it took for the couple to fall in love with the Hostess City.

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Hotels Across The World Use ALICE To Exceed Guest Expectations

ALICE, the hospitality industry's leading operations platform, will showcase its complete suite of hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

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HEBS Digital's smartCMS Wins a Stevie Award for The Fifth Consecutive Year at the 2018 American Business Awards

HEBS Digital wins a bronze Stevie Award at the 2018 American Business Awards for best New Product Software in the Content Management Solution category for its smartCMS, a revenue-generating content management solution for hoteliers. This is the fifth consecutive year HEBS Digital has taken home a Stevie Award.

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Hyatt Launches New Global Travel Program for Small Businesses

Hyatt today announced Hyatt Leverage, a global business travel program that offers special rates to qualifying small and mid-sized enterprises at all participating Hyatt hotels worldwide.

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Omni Hotels & Resorts Goes Tropical With The 'Summer Of Mango' - The Latest Installment Of The Omni Originals Program

This summer, guests at Omni Hotels & Resorts can enjoy the latest rendition of the Omni Originals culinary series with the Summer of Mango. The selection of creative and delicious food and drink options will vary by property and be available on Omni's pool menus. The Omni Originals program, which launched in 2017, is set to surprise and delight guests' palates through innovative dishes and crafted cocktails.

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How to make the most of Facebook's ad audience targeting [infographic]

If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they would have raided their company's coffers. If you told them you could ensure that they would only pay if these people actually opened their catalogue, they would have all of their worldly possessions boxed up and ready to be sold.

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Wharf Hotels Presents a New Vision for Sky-High Niccolo Hotels at International Luxury Travel Mart (ILTM) Asia 2018

Niccolo Hotels, the luxury contemporary chic hotel collection by Wharf Hotels, welcomes Asia Pacific luxury buyers and top international travel agents to ILTM Asia 2018 from today through 24 May 2018, held at Marina Bay Sands, Singapore. Niccolo Hotels will be exhibiting its hotels at booth C41 during the industry's flagship tradeshow and presenting its vision for luxury sky hotels at the event's Media Briefing on 22 May.

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DoubleTree by Hilton Adds Five Hotels to its Thriving UK Portfolio

DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, is set to add five new hotels to its rapidly expanding UK portfolio, following a franchise agreement between real estate investment company Aprirose and Hilton. The hotels will be managed by RBH - formerly Redefine|BDL Hotels - and are located in Stratford-upon-Avon, Oxford, Glasgow, Cambourne, and Forest Pines (Yorkshire) and are expected to welcome their first guests under the upscale brand later this year.

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The bizarre case of Renaissance Hotels' Facebook decline - thinknum.com

Renaissance Hotels, the up-market brand now owned by Marriott  is on an inexplicable and precipitous slide... when it comes to Facebook likes. In December, 2015, Reanaissance's Facebook page was nearing a coveted 1,000,000 likes when it began a dramatic and steady downslope. As of today, the page is at 893,000 likes and still sliding.

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Wharf Hotels Presents a New Vision for Sky-High Niccolo Hotels at International Luxury Travel Mart (ILTM) Asia 2018

Niccolo Hotels, the luxury contemporary chic hotel collection by Wharf Hotels, welcomes Asia Pacific luxury buyers and top international travel agents to ILTM Asia 2018 from today through 24 May 2018, held at Marina Bay Sands, Singapore. Niccolo Hotels will be exhibiting its hotels at booth C41 during the industry's flagship tradeshow and presenting its vision for luxury sky hotels at the event's Media Briefing on 22 May.

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PolyU Study Explores Why Lodging Reviews Matter in the Sharing Economy

More and more people are offering their homes through peer-to-peer sites such as Airbnb to generate extra income, and those who are awarded \"Superhost\" status can expect to receive more reviews and higher ratings, according to Dr Markus Schuckert and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-researchers. Their study of the Airbnb platform explores various factors that influence whether guests post reviews of their accommodation and which characteristics generate higher ratings, as reviews are \"a highly significant factor\" in the success of a tourism business, particularly peer-to-peer rentals where potential guests rely on reviews to reduce uncertainty.

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Brand saturation: hospitality's biggest challenge

The debate about how many brands is too many continues to rage in the hospitality industry. With big name groups acquiring more hotel brands on what seems like a daily basis, how is this conglomeration affecting the hotel industry at large? We take a look.

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Global Ecommerce Communities Inspiring Brands To Rethink And Reinvent Go-to-market Strategies

Leaders have followers, and nowhere is that more evident than the global eCommerce market, where giant digital shopping destinations like eBay, Amazon and Alibaba now account for more than 50 percent of the nearly $500 billion spent by North American consumers online.

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Local Measure Announces New App on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Local Measure, a leading location-based intelligence platform for hospitality, tourism and retail, announced its new app on the Salesforce AppExchange. The Local Measure integration allows businesses to connect in-venue experiences with their digital customer record, creating potential for richer, personalized customer experiences. The integration also provides real time location context, allowing for a fuller view of the customer and their activity and interaction with your business locations.

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New Travelport Survey: U.S. Millennials Most Likely to Take & Spend More on Vacations This Year, Next

Millennials are more likely than older Americans to take a vacation this summer than last summer, based on their household finances, according to a new survey from Travelport (NYSE: TVPT), the leading Travel Commerce Platform. The 2018 Travelport U.S. Vacation Survey of approximately 1500 U.S. residents reveals Millennials (ages 18-34 years old) are most likely to spend more on their upcoming vacations than other age groups, with one out of three Millennials willing to spend $5000 or more on their vacations.

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Markus Schreyer of Design Hotels talks trends in the Americas

As the final judging for AHEAD Americas takes place at Ace Hotel New York during NYC x Design, panel member Markus Schreyer shares his thoughts on current hospitality trends across the region.

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Scribd and KEYPR Partner to Deliver Digital Library to Hotels

KEYPR, the enterprise technology company whose cloud-based platform is the leader in guest experience and staff optimization, announced today that it has partnered with Scribd, the premier digital reading subscription service, to offer its library of more than 1 million of the best ebooks, audiobooks, and magazines to hotel rooms worldwide.

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The Vanity Website

The consolidation and oversaturation of the major metro markets with branded properties, coupled with abundant new room supply and threats from Airbnb have created fierce competition for branded hotels. What should branded hotels do in this environment of increased competition, rising distribution costs, and increased labor costs?

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Summer In The City: Marriott International Study Finds Cities Top The List For Vacation Plans

If your summer vacation this year brings you to a big city, lasts for four days, and includes a destination that your son or daughter picked, don't be surprised.

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Luxury Hospitality Embraces Transience - skift

changing consumer habits around the sector. A temporary hotel doesn't sound like the most desirable place for a high-end traveler to stay. For many, the idea of luxury is entwined with the historic. And historic, by its very definition, means something being in a place for a very, very long time. But as you've heard us say before, that's the old way of thinking about things. Luxury is more and moreabout exclusivity, and what could be more exclusive than a property that only has a fleeting existence?

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UpLift Appoints former Cisco Executive Rob Soderbery as Company's First President

UpLift today announced it has appointed former Cisco Enterprise SVP/GM Rob Soderbery to be its first President. Soderbery, an early investor and founding board member of the company, will be responsible for all business, engineering and operations functions at UpLift. The company also announced the appointment of Tom Botts as Chief Commercial Officer and Noha Carrington as Chief Capital Officer to build scale in go-to-market, and capital strategy and operations.

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Waking Up To The Water Saving Potential Of The Shower

Hotels can spend a lot of timeand moneytrying to shape the perfect guest experience. Regardless of price range or hotel class, the aim is to deliver a memorable stay that will keep guests coming back. Usually that means higher quality beds, more tv channels, personal touches, decor choices, or amenities such as pools and gyms. Perhaps, hotels are missing a great opportunity with one of the more emotional experiences a guest will judge their stay onthe joy or disappointment of the shower.

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The New Voice of The Customer

We live in a fast paced consumer centric world, where the introduction of advanced technologies and evolving customer preferences are changing the way businesses operate. Now more than ever it is important to listen to customer preferences so you can provide a unique and tailored customer experience. In this white paper we define the new voice of the customer, and how you can implement it into your customer experience program, to earn greater loyalty and maximize revenue.

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Marriott Moments Introduces Expert Recommendations, Bespoke Categories, And Hand-Curated Activity Lists In Time For Summer Travel Season

Research shows consumers increasingly seek out enriching, local experiences when they travel. Now, with summer vacation right around the corner, Marriott is rolling out local-area expert recommendations, bespoke categories, and hand-curated lists of things to do on the substantially expanded Marriott Moments to help all travelers and locals discover experiences that speak to their passions and inspire personal fulfillment.

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IVH Travel + InnCentives Loyalty Club Now Available as a Mobile App for iOS and Android Devices

IVHTravel (www.ivhtravel.com), a loyalty-based travel site specifically for member travelers wanting to book private rates on accommodations, activities and rental cars, is now LIVE as a mobile app on the App Store and Google Play. The IVH Travel App enables travelers to choose from and book more than 1.1 million global lodging choices, while the InnCentives Loyalty Club (built into the app) gives members access to special private rates with free extras. People can now book roomnights with more variety, receive the best rates, earn cash-back rewards and redeem points for eGift cards or future lodging worldwide right from their smartphones or tablets.

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Tru by Hilton Unveils Updated Prototype

The fastest brand to launch in industry history, Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is demonstrating a continued commitment to innovation, guest satisfaction and owner returns with the rollout of an enhanced prototype. Guided by strategic partnerships with key stakeholders including owners, guests, property team members, general contractors and architects, Tru by Hilton is elevating the guest experience through several design refinements to guestrooms and public spaces, and the addition of hot breakfast offerings. Tru by Hilton continues to change the game in the midscale hotel category by constantly looking for opportunities to evolve to meet and exceed traveler expectations and deliver a consistent, quality stay at an affordable price.

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Best Western Hotels & Resorts Celebrates 30th Anniversary Of Award-winning Best Western Rewards Loyalty Program

Best Western Hotels & Resorts is celebrating A Rewarding 30 Years with the milestone anniversary of Best Western Rewards.

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The Luxury World of Spa & Hospitality redefined

International Spa consultancy firm SpaTree is pleased to announce its partnership with Mocadazu, a professional tent building company based in The Netherlands, to develop Spa Lodges and Bamboo Canvas tents for the Luxury outdoor market in Hospitality & Spa.

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ReviewPro Appoints Hotel Tech Veteran Michelle Marquis as VP of Sales in North America

ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, looks to expand its already strong presence in North America by hiring Michelle Marquis as VP of Sales, North America. Michelle brings a wealth of experience accrued from a successful career in sales and digital marketing in the hospitality industry. She is a well-respected sales professional, sought-after speaker and presenter, and an industry influencer in the field of hotel marketing.

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How To Avoid 8 Travel Scams That Are Costing You Serious Money | forbes.com

With 500 online hotel bookings happening every minute, technology is transforming the way people book travel but it's also creating real problems. Travel fraud is on the rise, with one in four consumers being scammed , according to recent research from the American Hotel and Lodging Association (AHLA). The accused? Third-party travel resellers. And shady online marketing practices by these companies have led to 28.5 million fraudulent and misleading hotel bookings costing consumers a whopping $5.2 billion in 2107 alone.

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Hotel front desk secrets: 9 ways to improve your stay | usatoday.com

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, offered insider advice, and revealed how (and how not) to get an upgrade. Below are nine important things to know.

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Where in the world could this futuristic hotel be located? | lonelyplanet.com

A futuristic hotel proposal may soon become a reality - but the question remains where in the world it will be located when it does.

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Local Search Evolved [Infographic]

Online search is constantly evolving, and the local search space is especially changing. Google reevaluates its algorithms and results pages regularly, making keeping up with the latest search trends a full-time job for many marketers. In 2018, these changes are expected to continue as new features and tools become available.

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Tru by Hilton Unveils Updated Prototype

The fastest brand to launch in industry history, Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is demonstrating a continued commitment to innovation, guest satisfaction and owner returns with the rollout of an enhanced prototype. Guided by strategic partnerships with key stakeholders including owners, guests, property team members, general contractors and architects, Tru by Hilton is elevating the guest experience through several design refinements to guestrooms and public spaces, and the addition of hot breakfast offerings. Tru by Hilton continues to change the game in the midscale hotel category by constantly looking for opportunities to evolve to meet and exceed traveler expectations and deliver a consistent, quality stay at an affordable price.

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A Decade Later, CMOs Still Struggling To Optimize Routes To Revenue

Despite a mandate to drive growth, chief marketers are still stuck in a decade-long rut that has yet to see them fully optimize the lifetime value of existing customers. In 2008, when asked if brands were fully realizing the revenue potential of customers, 76 percent said no. Ten years later, 77 percent of respondents to the same question in a new Chief Marketing Officer (CMO) Council audit still say no, and 10 percent say they are not even sure.

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From Five Pals To 100 Strong: ALICE Reaches Company Milestone With Its 100th Employee

This week, ALICE, the hospitality industry's leading operations technology, is celebrating the hire of its 100th employee.

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GrandLife Hotels Selects Revinate as Marketing and Guest Feedback Partner

San Francisco, Calif. - May 15, 2018 Revinate, the hospitality industry's leading marketing automation and guest feedback solution, today announced a strategic partnership with GrandLife Hotels. GrandLife selected Revinate to manage marketing communications, online reputation and post-stay surveys for Soho Grand and The Roxy Hotel, both located in Downtown Manhattan.

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Messaging Apps as Ubiquitous as Booking Engines for Hotel Websites

Technology has made us more dependent on its abilities to plan better vacations and business trips. In recent times hotel websites have come a long way from simply being online static e-brochures to becoming more experiential. Online hotel website experiences sell rooms and create loyal guests. Yet, for the majority of hotel websites, the experience remains mediocre and \"ok\" at best. Think about it, when you visit a hotel website you are basically on your own without any human connections or the ability to engage and ask questions that you are sure to have when you consider booking a hotel online. Why is that? It's 2018 after all, so it can't be a technology issue or is it?

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The Hospitality Industry Becomes a HAPI-er Place with the Launch of HAPI's Integrated Data Platform

Data Travel, LLC, a hotel technology company comprised of hospitality technology industry veterans, integration experts and data scientists, has unveiled a transformative data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges. Appropriately named HAPI, the comprehensive new platform aggregates the plethora of data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams.

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U.S. News & World Report and Best Western Hotels & Resorts Release Second Annual Hotel Loyalty Program Study

An insight report commissioned by Best Western Hotels & Resorts and executed by U.S. News & World Report's Marketing and Business Intelligence Teams today revealed key indicators for how travelers choose the best possible loyalty program, as well as what drives them to book with one hotel brand versus another. The results, gathered from nearly 1,400 respondents, were released during Best Western's Leisure Travel Summit in New York City. The study found that for 74 percent of travelers, a brand's loyalty program is the significant factor in determining where they stay. In addition, more than 70 percent of respondents rated Best Western Rewards (BWR) as their preferred loyalty program in the industry, reflecting the unsurpassed value today's BWR offers its loyalty members.

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Madrid takes on Airbnb and overtourism | cnn.com

Madrid has become the latest city to confront overtourism, as the Spanish metropolis moves to drastically curb the Airbnb and homeshare listings available in the destination.Secretary for sustainable urban planning Jose Manuel Calvo announced the proposed regulations last week, aiming to tackle the issue of mass tourism head on.The new regulations are in response to locals fearful of being priced out of their own neighborhoods.Officials in other destinations in Spain including Valencia and Mallorca -- as well as in Venice, Italy -- have also introduced drastic measures to control overtourism and encourage responsible vacationing.

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Unlocking the Mystery Behind Travellers Planning and Booking

Moving the customer from planning to booking is the eureka moment for travel firms. It's the pivotal minute on the customer's path to purchase. That journey comes in stages: dreaming, the decision to go, planning, booking, anticipating, on the trip, and post-trip sharing.Travel industry specialists MyTravelResearch.com have written extensively about the stages of the customer journey. In a new report, Carolyn Childs, co-founder of the travel intelligence firm, lays bare the key parts of the planning and booking steps.\"By understanding the psychological, technical and other factors at play during planning and booking, travel brands can very effectively enhance their conversion rates,\" says Childs.For example, timing is a crucial part of planning. The new report (quoting Visit Britain, Ipsos data) showsthat Australians, New Zealanders and Brazilians often plan a longhaul trip over six months ahead. The Japanese, Koreans, Chinese and Indians typically do it one to two months ahead; the affluent Gulf states less than 30 days.In the planning stages, internet searching, consulting friends or relatives who have been before, and referring to travel guide books are the most commonly used sources of information. However, the Japanese still use brochures. And in India online flight booking sites are popular influencers. In the USA online hotel booking sites are big.Traveller reviews also play a massive role at the planning stage. Around 70% of travellers look at up to 20 reviews while planning. Some 80% of TripAdvisor users read reviews before deciding which attraction to visit. And 53% of TripAdvisor users won't book a hotel if it has zero reviews.When travellers move from planning to booking, around 94% of them move from mobile devices to laptops or computers, says Google.\"Your job is to make booking intuitive, quick and reliable,\" says Childs. \"Any friction at this stage is a loss of business, so your focus has to be 100% on the user experience.\"Citing a Templatic study, Childs says there are eight key elements to creating a travel website that is booking friendly:

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MMGY Global's Expert Insights on Booking Holidays Through Social Media

As the largest travel market research firm, MMGY Global provides below the most recent insights and the expert commentary of MMGY Global's vice president of social media, Shea Carter on this new initiative and the role of social media in today's travel industry:

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Deutsche Hospitality presents new MICE booking software

The IMEX in Frankfurt am Main is one of the world's leading fairs for incentive travel, meetings and events. When this year's exhibition gets underway today, Deutsche Hospitality will be on hand to present a new booking software that enables business customers to reserve conference rooms directly online without having to obtain a cost estimate from the hotel beforehand. The aim is to make this service available to clients of all Deutsche Hospitality brands before the end of the year once a successful piloting phase has taken place. Such a move will make Deutsche Hospitality the first hotel company to offer a dedicated and self-developed online booking facility for conferences and events that meets the requirements of both parties involved.

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Booking directly through a hotel website benefits all parties | travolution.com

By this point, the number of studies testifying to the positive impact of direct bookings - and the sometimes harmful influence of OTAs - is approaching too many to count. Whether it's in terms of the revenue share for hotels or the experience of guests, there's plenty of evidence to suggest that booking directly through a hotel website benefits all parties involved.

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Room with no view: Valencia wants to ban Airbnbs with the best vistas | telegraph.co.uk

Valencia is the latest popular holiday destination poised to impose restrictions on private holiday rentals, such as Airbnb, with a focus on banning new tourist accommodation above first floor level.

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The Parker Palm Springs Upgrades from Prehistoric' Communication Channels With The Help From ALICE

The Parker Palm Springs has selected ALICE's housekeeping and maintenance software, ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, to upgrade staff communication and guest engagement at the 144-room luxury resort, just outside of downtown Palm Springs. Parker Palm Springs is using ALICE on the recommendation from the Parker New York, which has been using ALICE since 2015. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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TargetingHub will forever change the way you do marketing for the better

Vizergy is excited to announce the release of a new industry whitepaper, written by Tim Henthorn, CEO of Accubase Inc., that discusses TargetingHub and how the solution makes a data driven omni channel approach to marketing easier for hoteliers and marketers across industries.

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Your Hotel's Guide to Partnering with Influencers - Amadeus

Influencer marketing doubled in 2017, according to a recent study from Klear.1 For those new to influencer marketing, influencers can be defined as people with large audiences who post on social media about an organization and are compensated for their efforts. When it comes to marketing your hotel, partnering with influencers is all about building buzz among potential guests to increase transient visits and among planners to increase event leads. In his book The Art of Community, Jono Bacon shares, \"Buzz is about excitement and excitement is about dreams.\"2 And isn't travel all about making dreams come true?

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Marriott takes on Airbnb with new homesharing website - independent.co.uk

Marriott International, the largest hotel company in the world, is attempting to take on Airbnb with its own offering for the homeshare market. Launching Tributeportfoliohomes.com on 23 April, Marriott has a selection of more than 200 specially selected homes in London to choose from. The service is initially a six-month pilot scheme in partnership with Hostmaker, a London home rental management service. Guests can expect added extras such as a guaranteed in-person check-in and 24/7 phone support should there be any issues.

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How Marriott Is Working With Salesforce To Get Complete, Cross-Channel Recognition' Of Its Guests - geomarketing.com

\"Marriott's vision is to be the world's favorite travel company. The best way to reach that goal is to employ a best-in-breed, global customer recognition platform that connects our guests at every possible touchpoint to our team of expert hospitality professionals who strive to delight our guests every stay,\" says Brian King, Global Digital & Sales Officer at Marriott International.

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New Castle President And COO Gerry Chase To Retire From Company After 30 Years

New Castle Hotels & Resorts, a leading third-party hotel management company, owner and developer today announced that longtime president and COO Gerry Chase will retire from NCHR effective June 30, 2018. Founded by David Buffam in 1980, New Castle will be led by sons Jeremy Buffam and Julian Buffam in the future.

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Best Western Hotels & Resorts Goes \"Behind The Brands\" With A Closer Look At BW Signature Collection By Best Western

With its fall 2017 debut, BW Signature Collection by Best Western was the newest addition to the rapidly growing Best Western Hotels & Resorts brand portfolio. Today, the soft brand is on the move, with the arrival of its first international location in Lake Lucerne, Switzerland. As part of the \"Today's Best Western\" campaign, which launched earlier this year, the company is this month going \"Behind the Brands\" with a closer look at BW Signature Collection by Best Western.

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Grace Hotels launches Strategic Labour Partnership

Grace Hotels has successfully launched its Strategic Labour Partnership, a new initiative to help retain talent at its seasonal hotels in Greece.

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Facebook's Custom Audience Tool: A Guide for Brands - MDG

Facebook recently removed third-party ad targeting segments, which were built into the Advanced Audience page. Called Partner Categories, these segments included supplemental material from Experian, Axciom, Oracle Data Cloud, and other sources of personal data.

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Generation Regret? Younger generations are most regretful about missed travel opportunities

Whether it's wishfully thinking about that long-distance holiday you could've booked, or that road trip you should've taken, Booking.com research reveals that a whopping 71% of global travellers have had regrets over missed travel opportunities.

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Hotel Management 2020 An Amadeus eBook

Today's hotel managers are facing new challenges, but they are all driving towards familiar goals. Hotel Management 2020 identifies key challenges in the industry and actionable solutions that your team can begin to implement today. Learn innovative ways to manage guest expectations in hotel reservations, ensure sustainable growth in sales and catering, and deliver flawlessly in operations.

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Next Gen Tech You Shouldn't Miss at This Year's HITEC in Houston [CHECKLIST]

The hospitality industry is always changing, subject to the exciting emergence and evolution of new technology and intelligent solutions to improve experiences for guests and hoteliers alike. For those industry professionals eager to keep their finger on the pulse of all that could positively impact their business, HITEC often becomes an eagerly anticipated yearly highlight. For many hoteliers, this is a one-of-a-kind opportunity to gain an understanding of all the new products and technologies set to revolutionize the industry, all in one place.

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Hotel Re-Generate: mega-trends impacting hotels - Grant Thornton Report

The rapid evolution of technology has significantly reduced the time it takes for hoteliers to introduce new and innovative solutions which contribute to delivering a distinctive guest experience. The Grant Thornton 'Hotel-Regenerate' report invites hoteliers to consider the elements which are impacting the industry, from a changing market and operational models, to the approach and mindset hotels in the region need to regenerate in order to appeal to the new-age traveller.

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Sydell Group and MGM Resorts Continue Property-Wide Transformation of Las Vegas' Monte Carlo Now Branded as Park MGM

With the lighting of its new marquee and hotel tower signs, Monte Carlo officially sheds its name this week for a new identity - Park MGM - making way for the resort set for completion later this year. Following a transformation that will touch every element of the central Strip property, Park MGM is a welcoming social hub that evokes the residential spirit, intimacy and individuality of a boutique experience on a resort scale.

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One Belt, One Road, One Tourism International Conference Announcement and Call for Papers

One Belt, One Road, One Tourism International Conference Announcement and Call for Papers:

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KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today it has partnered with The Wall Street Journal to seamlessly deliver the company's award-winning content to hotel rooms worldwide, via KEYPR's expansive platform.

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OTA association slams direct bookings - triptease blog

Headline-grabbing claims that direct bookings \"are not cheaper for hotels\" could do real damage to hoteliers trying to maximize revenue for their property. Hoteliers deserve to have the fact separated from the fiction, so we sat down with Triptease's eagle-eyed data analysis team to examine ETTSA's latest report.

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EU Expert study shows direct bookings are not cheaper for hotels

A new study published today by Infrata, specialist economists in the travel industry, shows that direct distribution is not cheaper for hotels than indirect distribution. The study shows a 0.03% difference in net profit contribution between the direct (80.92) and indirect channel (80.94) based on an industry ADR (average daily rate) of 112

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Considering Going Paperless? Maestro PMS Encourages Sustainable Processes with Mobile Check-In and Check-Out

Markham, Ontario Environmental responsibility is a requirement for many travelers when they select a hotel. Maestro PMS understands this and encourages it. With 40 years of established practices bringing the latest property software technology to the independent hospitality space, Maestro has led the paperless movement for the last 10 years providing technology solutions that support sustainable hospitality practices. Maestro's most recent property software innovations reduce paper use and simplify the guest journey. Maestro's Mobile Check-Out capability streamlines property operations and eliminates the need for paper folios or visiting the front desk.

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21 Travel Tips To Make You The World's Smart Traveler Infographic

It is really baffling how times have changed. Human have changed significantly the ways they enjoy themselves and these days they like to travel to different parts of the world for fun and enjoyment and even economy purposes. In some countries traveling is considered really important and in these countries student take some time off from their studies and travel to various locations around the globe. Traveling typically has become a part of the system and these things surely help in long run when they move to foreign country. In large context traveling has become a newfangled taste for everyone.

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HSMAI Event Will Explore Building Loyalty Through Customer Experience

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter, in partnership with Excella and the American Hotel & Lodging Association, will host a panel discussion next month entitled Building Loyalty Through Customer Experience that will explore the art and science of the customer experience.

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Caveau Announces Partnership with Sure Travel

Caveau, the personalized credit card vault technology designed to simplify financial transactions and safeguard personal and financial data, has announced a new partnership with Sure Travel, based in South Africa. The standardized PCI-compliant software and service custom-built for the travel industry provides a secure platform built upon Amazon Web Services (AWS) to limit dangers relating to processing, storing and transmitting credit cards and personal data in a GDPR, PCI and PII-friendly format. Caveau will deliver customized solutions to help Sure Travel meet critical new industry regulations and protect its customers, assets and public reputation.

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Chargerback Adds Lost-And-Found Function to Whistle Guest Messaging Platform

Whistle, a premiere guest messaging platform, has partnered with Chargerback, a leading lost-and-found software, to give hotel staff the ability to streamline lost-and-found operations with guests through text and mobile messaging.

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Small Inn is Big on Guest Engagement with Intelity

This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out.

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Booking.com reveals the shocking gap between traveller ambition and reality

Technology has transformed travel, shrinking the world with thousands of destinations only a click away. However, new research reveals a significant two thirds (63%) of today's travelers don't believe they are making the most of their travel opportunities. Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has conducted research across more than 20,500 global travelers to uncover the barriers and anxieties which prevent people from making the most of every trip and reveal how they can move to a state of truly limitless travel. The research shows that despite a world of opportunities, one in five people (20%) have never felt limitless on holiday and one in 10 (10%) have only ever felt limitless once. Nevertheless, there is a strong desire to be a limitless traveler, with almost half (44%) of people worldwide expressing that aspiration and over three quarters (78%) wanting to make the most of every travel experience and travel with no regrets.

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MAXX Hotel GmbH founded and managing director appointed

MAXX by Steigenberger was launched in March as the fourth brand under the Deutsche Hospitality umbrella. The aims are to enhance the group's portfolio and to contribute to growth by adopting a franchise-friendly approach and by offering flexible standards with regard to aspects such as destination and location. The main formal prerequisites that will enable all of this to take place have now been established. A limited company has been set up under the name of MAXX Hotel GmbH, and a managing director has also been appointed.

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The TWA Hotel brings retro style to JFK airport | cnn.com

If you remember anything about Trans World Airlines (better known as TWA), you probably remember the legendary white TWA Flight Center just outside of John F. Kennedy International Airport in New York City. Designed in 1962 by groundbreaking Finnish-American architect Eero Saarinen, the former flight center has been redesigned and reimagined into the TWA hotel, set to open in the spring of 2019.

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Search and social dominate travel brands' mobile marketing

New research from EyeforTravel and SAP, which surveyed nearly 300 travel industry professionals on the topic of mobile has found that search and social have a stranglehold over mobile marketing, likely reflecting the dominance of Google and Facebook in the digital marketing sphere.

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Is Your Hotel's Data Secure?

Are you taking the right actions to make sure that your hotel's data is secure? There are security measures and standards in place to ensure that you and your guests aren't at risk, particularly when processing payments. Here are the details about these standards, what they mean for your hotel, and how to ensure that you are safe.

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Hotel marketer's guide to personalization

With the vast amount of data we produce online, guests now expect hotels to anticipate their needs and desires. Unfortunately, too often personalization data simply sits there, getting stale, while nobody does anything with it.In this guide, you'll discover how to unlock the power of personalization data across the guest journey to drive revenues and guest loyalty.

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Now Available for Download: HEBS Digital's GDPR Whitepaper

At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union's new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We've prepared some tools to help you navigate this change.

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Top Franchise Companies & Brands in the U.S. Construction Pipeline

According to the recent United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the franchise companies with the largest construction pipelines are: Marriott with 1,383 Projects/177,926 Rooms, Hilton with 1,337 Projects/149,075 Rooms and IHG with 923 Projects/94,296 Rooms. These 3 franchise companies comprise 69% of all projects in the Total Pipeline.The largest brands for each of these companies are: Marriott's Fairfield Inn with 293 Projects/28,418 Rooms and TownePlace Suites with 206 Projects/21,193 Rooms; Hilton's Home2 Suites with 377 Projects/39,474 Rooms and Hampton Inn & Suites with 316 Projects/32,132 Rooms; and IHG's Holiday Inn Express with 438 Projects/40,657 Rooms, the largest brand pipeline in the country, and Staybridge Suites with 139 Projects/14,740 Rooms.By the close of 2018, Marriott is forecasted to open 348 Projects/43,415 Rooms, Hilton is set to open 296 projects/33,171 Rooms and IHG expects 172 Projects/18,031 Rooms to open. Marriott also leads in new openings for 2019 with 336 Projects/42,286 Rooms, Hilton is anticipating 281 Projects/30,983 Rooms to open next year and IHG expects 230 Projects/22,807 Rooms.

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Japan Is In Love With This Floating Hotel | forbes.com

Guntu is a nineteen-room hotel floating in the Seto Inland Sea in southwestern Japan. The 266-foot ship sets sail from the Bella Vista Marina in Onomichi, a one-hour drive from Hiroshima Airport, which itself is just an 80-minute flight from both Tokyo and Seoul. From there, it embarks on a highly scenic route along the Chugoku and Shikoku coastlines, which feature multi-layered mountain ridgelines and sunsets worth writing home about. Guests can choose to stay one, two or three nights onboard, selecting between several distinct routes. Guntu's maiden voyage took place in October, 2017, and it's been delighting ever since.

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Evading Monopolies, Blockchain and Futuristic Journeys Headline EyeforTravel Europe

With a fighting attitude that tells the travel industry to not give up, EyeforTravel Summit 2018 covers real use cases, not just theory, including:

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The Mayumi Hotel Streamlines Mobile Keyless Access for New Flexible Stay, Community Driven Project with OpenKey

Dallas, TX (May 4, 2018) As travelers become more favorable towards implementing technological advances in their trips and experiences, the same desire for streamlined accessibility and convenience has emerged for their hotel check-in and home-living as well. That's why Mayumi, a new 35-unit boutique hotel nestled in Culver City, California, has partnered with OpenKey, the industry standard for universal mobile key technology in hotels. Through this partnership, the Mayumi Hotel now offers an experience-focused technology platform with a mobile access solution that grants guests keyless access to their short- and long-term living spaces.

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5 reasons why Hotelogix is the best cloud-based PMS for resorts

The hospitality industry comprises several types of properties and managing each one comes with its own set of challenges. For example, a typical day at a bed & breakfast place is certainly very different from a 3-star hotel. Sure, in principle they all fall under the broader category of \"accommodations\", but they are as different as chalk and cheese. And for reasons we will discuss in just a bit, resort property management can easily be labelled as one of the most challenging tasks(if not THE most!). Why would that be the case, you ask? Here are just a few reasons why:

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The Hotel Yearbook launches its first-ever bilingual edition, a look at travel and hospitality technology trends in China

Released exclusively as an e-book, The Hotel Yearbook 2022 - Technology in China will appear in June 2018. It will feature editorial contributions from travel and hospitality technology opinion leaders in China and around the world, sharing insights on how technological trends in the hotel industry will affect China's burgeoning hospitality sector.

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HEDNA Announces Diverse Speaker Lineup and Refreshing Program for Global Distribution Conference in Lisbon

HEDNA, the Hotel Electronic Distribution Network Association, has announced the speaker lineup and agenda for the 2018 Distribution Conference in Lisbon, Portugal from June 4 to 6, 2018. The gathering is the only event that connects the most innovative thinkers, hospitality professionals, technology providers and experts across the globe.

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Dalata Hotel Group Renews Partnership with Pegasus Solutions

Pegasus Solutions today announces a renewed agreement to support global distribution services, alternative distribution services, reservations management, a PMS interface, and voice services for Dalata Hotel Group.

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Four Seasons Maldives Has A Three-Man Sub

DeepFlight produces the world's highest performance personal submarines. On May 3, 2018, Four Seasons Resort Maldives at Landaa Giraavaru will become the first place to launch submarine excursions in DeepFlight's most advanced model yet: the Super Falcon 3S.

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Moxy and UCB Launch Staff Training Program and Guest Improv Workshops

Moxy Hotels, Marriott International's experiential hotel brand, announced today a multifaceted collaboration with the award-winning improv theater, Upright Citizens Brigade (UCB). The two brands will team up to debut an original employee crew training program to heighten the guest experience, as well as to kick-off brand-wide Improv Workshops for guests to join in on the fun.

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Comfort Brand Unveils New Logo at Choice Hotels' Annual