AHLEI Offers Unconscious Bias Training Suite for Employees, Managers - News - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
AHLEI Offers Unconscious Bias Training Suite for Employees, Managers
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Welcoming all kinds of people is the heart of hospitality, but unconscious bias on the part of employees, managers, or guests can damage a business's reputation and its ability to retain workers. Add in the viral nature of social media, including customer reviews that reach thousands of people, and it's clear that unconscious bias incidents can have an enormous impact on business.

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