Humans and AI: How to Improve Guest Services in a New Collaborative Way | By Raj Singh - Knowledge Center - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
Humans and AI: How to Improve Guest Services in a New Collaborative Way | By Raj Singh
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It's commonly known that assembly line workers often experience burnout from the repetitive, mind-numbing nature of their jobs. In their instance, though, there's not much they can do on the job to battle their burnout and job dissatisfaction that still allows them to retain their jobs. It's a take-it-or-leave-it situation. The parallel in hospitality guest services - the frontline employee who fields repetitive, oftentimes mundane guest requests all day. Fortunately, there's an emerging alternative: a new breed of collaborative solution where humans and artificial intelligence (AI) work together. This hybrid approach to managing guest service fosters a win-win-win scenario, one that benefits employees, guests and hotel operators alike. Let's explore how this impacts hotels today.

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