No Toilet Paper Is Customer Service Getting Worse? | By Shep Hyken - Knowledge Center - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
No Toilet Paper Is Customer Service Getting Worse? | By Shep Hyken
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Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service \"bar\" is raised by great companies who teach us what good customer service should be. And, when there is a customer service \"horror story,\" it seems to stand out much more than when everything is right and works the way it's supposed to.

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