Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2016

December

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How to Elevate the Discipline of Revenue Management

The second in a five-part HSMAI 2016 Industry Insights series produced by the HSMAI Revenue Management Advisory Board and the SAS Institute. HSMAI leaders at HSMAI's Revenue Optimization Conference (ROC) Americas offer their ideas on how the hospitality industry can elevate the discipline of revenue management and make it a more integral part of the business.

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AC Hotels By Marriott Design's World's First Gin & Tonic Glass

AC Hotels by Marriott, the modern, design-driven, lifestyle brand from Marriott International, Inc., has joined forces with its global brand ambassador Nigel Barker and Bombay Sapphire Gin to debut a custom crafted small- batch tonic and first-ever specially designed Gin & Tonic glass.

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HTNG Introduces 2017 Middle East Conference Agenda

Hotel Technology Next Generation (HTNG) announces agenda and highlights topics to be covered at the 2017 Middle East Conference on 24-26 January in Dubai, UAE.

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Hello Scout Launches in New York City, Providing a Text Message Concierge for Hotels

Hello Scout, the SMS concierge for hotels, has announced that they are launching their service in New York City today. They are going live with five cutting-edge boutique properties, including Ameritania at Times Square, Walker Hotel Greenwich Village, The Gregory, The Marcel at Gramercy and The Moderne Hotel.

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Marriott and Starwood Reveal the Future of Their Luxury Brands | bloomberg.com

It's been more than a year since Marriott International entered talks to buy Starwood Hotels & Resorts, and the speculationabout which brands will survive, what the loyalty program will look like, timing, and more has been constant. Now we have answers to many of your most pressing questions. Bloomberg secured an exclusive interview with Marriott's global brand officer, Tina Edmundson ahead of a major announcement on how the company's 30 brands will be divvied up and categorizedand what it all means for the top-tier properties. Here's what she had to say.

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Agilysys Recognized for Groundbreaking Mobile POS Solution

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that InfoGenesis Flex, the company's groundbreaking mobile POS solution, has been named a finalist for 'Product of the Year' in the 2016 BIG Awards for Business. Presented by Business Intelligence Group, the BIG Awards for Business recognizes top-performing companies and organizations from around the world using a proprietary judging process scored by well-known and experienced leaders and executives.

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IDeaS congratulates winners of 2016 IDeaS Cornell Revenue Management Scholarship

IDeaS Revenue Solutions, a leading provider of revenue management software solutions and advisory services, today announced the 2016 IDeaS Cornell Management Scholarship winners. Offered in partnership with the Cornell University School of Hotel Administration, the IDeaS Cornell Revenue Management Scholarship presents hospitality professionals with the opportunity to earn online certificates developed by senior Cornell faculty leaders.

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Hotel Chicago-Illinois Medical District Launches New Complimentary Livery Service by FirstClass Travel

The Hotel Chicago-Illinois Medical District (IMD) is now offering free transportation in licensed livery vehicles for all its guests. The partnership with Chicago-based FirstClass Travel, a new on-demand concierge service, allows riders to control their experience like Uber Black but with professional chauffeurs and at absolutely no charge to guests. Owned by Chicago luxury car icon Joe Perillo, Hotel Chicago-IMD is the first hotel to launch the new black car platform, which is both an app and a smart dispatching system. The 116-room independent boutique hotel has already carved out a niche in the crowded marketplace after opening six months ago, with its \"less to stay means more to play\" mantra. Located on the edge of Chicago's booming West Loop, Hotel Chicago-IMD offers affordable rates so that guests will have more money in their wallet to enjoy the exciting neighborhood.

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China's Rise of the 'EASTs' - Experience and adventure seeking tourists' are forgoing snaps of the Eiffel Tower for hiking trails in Patagonia and off-piste skiing in Canada

Opulent suites overlooking the Seine. Armfuls of shopping bags on Fifth Avenue. Private beaches in the Maldives. China's ultra-wealthy travelers have been there and done it. As the motivations and attitudes towards travel among this discerning group have evolved, so have the activities and destinations. Instead, today sees the rise of the EASTs: 'experience and adventure seeking tourists', looking beyond the ordinary for unique experiences and even new physical challenges.

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Hilton's Curio Collection Premieres in New York City with Art-Deco Renwick Hotel

Once home to John Steinbeck, Thomas Mann and other celebrated writers and artists, The Renwick Hotel, a historic property in the heart of midtown Manhattan, is now open as part of Curio - A Collection by HiltonTM. As the first New York City hotel to join Curio's global set of remarkable upscale properties, The Renwick facilitates travelers' desire for unique discovery and authentic experiences.

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UNWTO announces the finalists of the UNWTO Awards for Excellence and Innovation in Tourism

UNWTO has announced the finalists of the 13th edition of the UNWTO Awards for Excellence and Innovation in Tourism. The 12 finalists were selected among 139 applicants from 55 countries. The winners will be announced on 18 January 2017 at the UNWTO Awards Ceremony, organized for the fourth consecutive year in collaboration with Madrid International Tourism Fair (FITUR / IFEMA).

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Wyndham Hotel Group Acquires Fen Hotels

Wyndham Hotel Group today announced its acquisition of Latin America's leading Fen Hotels, adding 26 management contracts across Argentina, Peru, Costa Rica, Uruguay, Paraguay, Bolivia, and the U.S. including two new Fen-built Wyndham Grand hotels opening in Montevideo, Uruguay, and Asuncin, Paraguay. With the addition of Fen Hotels' signature Esplendor Boutique Hotels and Dazzler Hotels, Wyndham Hotel Group's portfolio of distinct brands grows to 18, all of which will be bookable through the company's award-winning loyalty program, Wyndham Rewards, by the end of 2017.Fen Hotels' 100+ executives and management staff in Buenos Aires will continue leading Fen hotels and augment Wyndham Hotel Group's Latin America team as Fen's current headquarters becomes Wyndham Hotel Group's new Latin America HQ for management operations. Current Fen CEO, Patricio Fuks, will remain as chairman of Fen, helping lead Fen's explosive growth across the region. \"Over the last 14 years, Fen Hotels' dedicated and trailblazing leadership-team has introduced a diversified and iconic portfolio with celebrated brands embraced by guests across Latin America,\" said Paulo Pena, president and managing director for Wyndham Hotel Group in Latin America and the Caribbean. \"From design-led boutique hotels to an exceptional focus on service and comfort, Fen Hotels delight guests visit after visit making for a great addition to our portfolio as we continue delivering elevated experiences for our guests.\"Latin America continues showing signs of economic growth manifested in new infrastructure projects, foreign investment, record international visitors and a growing middle class population driving the need for quality hotel supply across the region. Fen Hotels is uniquely poised to leverage the region's appetite for quality accommodations with 22 existing hotels in 6 countries and a strong pipeline throughout Latin America. Together with Wyndham's existing hotels in the region, the

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November

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Exclusive Triptease Interview: Google Travel Industry Head spills the secrets of search

This week our Chief Tease got chatting to Terri Scriven to unearth the tricks to boost your organic and paid search results.'GONE ARE THE DAYS OF BUYING A FEW KEYWORDS'

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Hello Rewards Releases Newest App Using Monscierge Connect Technology

Oklahoma City, OK & Spokane, WA November 30th, 2016 -- RLHC (Red Lion Hotels Corporation) (NYSE: RLH) announced today the release of an updated mobile app, Hello Rewards. The app leverages technology from Monscierge, a global software company specializing in innovative hospitality solutions, for customized design and development of the app. The Hello Rewards app is fully integrated into the RLHC guest recognition program, Hello Rewards, so guests can easily manage their membership and receive rewards.

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Le Meridien Hotels & Resorts Partners with Malin + Goetz to Solve Skincare Despair for Travellers

Le Meridien Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today introduced a new bath amenity programme with globally sought-after skincare brand MALIN + GOETZ. This partnership marks the first time that MALIN + GOETZ is partnering globally with a hotel brand, bringing a suite of amenities to more than 100 hotels and resorts by early 2017. With a shared passion for design and discovery, MALIN + GOETZ is the perfect partner for Le Meridien, the Parisian-born hospitality brand known to unlock destinations for creative and curious-minded travellers around the world.

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Cendyn Announces Acquisition of Guestfolio

Cendyn, the leader in cloud-based software and services for driving sales and marketing performance in the travel and hospitality industry, announced today that it has acquired Guestfolio Communications (\"Guestfolio\"), a leading CRM marketing platform for boutique hotels.

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Cornell Roundtable focuses on high-tech adoption in hospitality industry

A wide-ranging discussion at Cornell University on the impact of technology in the hospitality realm, involving two- dozen industry leaders, touched on such topics as the adoption of cloud computing, best practices for rolling out new technologies, and online marketing strategies.A full report on the event, \"High-Tech, High-Touch: Highlights from the 2016 Entrepreneurship Roundtable,\" by Mona Anita K. Olsen and Jennifer Blumenfeld, is available from the Cornell Center for Hospitality Research. Olsen is an assistant professor and academic director of the Leland C. and Mary M. Pillsbury Institute for Hospitality at Cornell's School of Hotel Administration, where Blumenfeld is a student.In a session titled \"Voice of the Crowd on the Cloud,\" panelists noted that consumers, acting as \"the crowd\" on social media platforms, now serve as social and environmental responsibility watchdogs, holding businesses accountable for their actions. \"The cloud gives the consumer a loud, amplified voice; companies are held to a higher than ever level of morality and accountability as a result,\" said Larry Hall, president and CEO of Trillium Services Group. Hospitality businesses were advised to use the same social media connections to mitigate consumers' concerns while building public trust.Roundtable participants addressed the pros and cons of in-house versus outsourced technology systems, suggesting that while outside contractors may deliver a better solution in a more timely fashion, hospitality businesses are advised to create an in-house technology team to oversee implementation and delivery of new services. One hurdle for the industry in technology implementation is its conservative outlook, participants said. Jules Sieburgh, of Jules A Sieburgh LLC, said, \"Not legacy systems, but legacy thinking is what is holding us behind in the hospitality industry.\"When new technologies are implemented, hospitality businesses should not lose sight of the person-to-per

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Destination Hotels Reveals 2017 Trend Forecast in Fifth Annual 'State of the Meetings Industry' Survey

Destination Hotels, a leading collection of luxury and upscale independent hotels, resorts and residences across the United States, now part of Two Roads Hospitality, releases key findings on 2017 meetings trends today from its fifth annual \"State of the Meetings Industry\" survey. By analyzing the responses of more than 400 corporate, association, government and independent planners, Destination Hotels has gleaned trends about how planning duties and meetings themselves are changing for 2017.

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How Technology is Turning Buildings into Butlers

You enter your office and check your phone. An app displays your day's schedule and prompts you to reserve a room for your next meeting. When you settle down to work, the smart building controls automatically adjust the lighting and temperature just for you, and even plays your most productivity-enhancing background music. Morning coffee? The office espresso machine knows you prefer a double.

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Taj Hotels Resorts And Palaces And Shangri-la Hotels And Resorts Form Industry-first Alliance

Two of Asia's most iconic luxury hotel groups, Hong Kong-based Shangri-La Hotels and Resorts and Mumbai- based Taj Hotels Resorts and Palaces, announced today they have formed a ground-breaking strategic alliance to broaden their reach and offer more unique experiences to guests across Asia and the world.

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Marriott's European Convention Network to Partner with Goinstore to Enhance & Innovate Offering for Meeting Planners

Bethesda, MD. -- Marriott International, Inc. (NASDAQ: MAR) has today announced an exclusive relationship between its European Convention Network (ECN) and London-based technology start-up, GoInStore. Through this arrangement, meeting planners will have access to virtual live tours of meetings and events facilities of the ECN's collection of 14 gold standard convention hotels in Europe.

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Two Roads Hospitality Powers New Brand with revintel Business Intelligence Solution from The Rainmaker Group

Two Roads Hospitality (Two Roads), a unique lifestyle and independent hotel management company, is expanding its use of The Rainmaker Group's revintel business intelligence platform portfolio-wide for increased insights into strategic data, following the merger between Destination and Commune Hotels in January 2016. The recent merger, and the rebranding to Two Roads Hospitality, created an opportunity for the newly combined organization to implement a comprehensive business intelligence platform across its whole portfolio.

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BON Hotels launches CSR platform, BONangels, in Africa

BON Hotels, a South African-based hospitality company that owns, manages and markets hotels throughout Africa, has expanded on its CSR initiatives with the introduction of BONangels, a platform launched in South Africa and Namibia earlier this year which is now being rolled out to nine hotels across five cities in Nigeria, and hotels in Uganda and Ethiopia.

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Here's What You Can Learn from Last Month's 6,796 Social Media Posts at Your Hotel

Research from Local Measure, the leading location-based social platform for hotels and the tourism industry, found that guest's social media posts via Facebook, Instagram, Twitter and Weibo can total more than 200 a day, providing a hotel with valuable guest profile, data and preference information unavailable anywhere else.

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2million Makeover Transforms Holiday Inn Northampton West

Holiday Inn Northampton West, part of the Splendid Hospitality Group, has been transformed and revitalised thanks to a 2million makeover. The hotel, located just a 2-minute drive from the M1, now boasts 66 newly decorated rooms and a stunning Open Lobby design in the hotel's reception area.

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Home2 Suites by Hilton Opens New Property at Denver International Airport

Home2 Suites by Hilton, part of Hilton's (NYSE: HLT) industry-first All Suites portfolio, announced today its newest property, Home2 Suites by Hilton Denver International Airport. Offering 111 suites, the hotel will provide area visitors, who spent $1.5 billion on lodging in 2015*, a fresh, new stay experience.

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Top 5 Marketing Strategies To Win Over Chinese Travelers | tourism-review.com

Tourists from China are becoming a group increasingly targeted by tourism organizations and travel companies all around the world. The truth is that a lot of them are traveling and they spend a lot. Moreover, the potential is perhaps even much bigger. European and American companies have been analyzing strategies to reveal the full potential of China and who knows, perhaps soon the majority of worldwide tourists will be Chinese. Tourism-Review.com introduces TOP 5 Marketing Strategies to Win Over Chinese Travelers.

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E-tourism: Data Management Platforms Perfect For Personalization | tourism-review.com

Personalization is becoming the challenge of e-commerce and e-tourism as well. The success of tomorrow will depend on this technological and strategic approach. data management platforms will become the tools of recourse. A data management platform (DMP) is a platform whose function is to manage and to reconcile client data. Everyone understands that in tourism, data is immense, hence the need to have the right tools. The effectiveness of commercial strategies, including e-tourism, depends on it. Up to this point, there is nothing revolutionary, except that the DMP goes even further: they will match the so-called transactional information with digital information.

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PolyU Study Finds Context is Key for Mobile Travellers

With travellers' behaviour becoming ever more dynamic and socially connected through the use of mobile technology, tourism practitioners stand to benefit from a distinct conceptualisation of the travel context, observe Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors in a recently published research paper. The researchers suggest a conceptual framework for understanding the context in which travellers' behaviour takes place, and anticipate that it will be particularly beneficial for developing simple to use mobile systems that are relevant to travellers' needs.

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From Grand Hotel To Microhotel: How Your Stay Has Changed In 200 Years | cntraveler.com

Hotels catering to the newly minted leisure class started appearing in the 19th centurynow, grandeur comes in many forms, including a microsuite and a beta hotel. Advent of the Grand Hotel: 1810s1840s: Hotels matching our modern conception of the word sprang up in 18th-century Europe, but it wasn't till the 19th century that grand hotelssome still arounddeveloped. Thanks to the Industrial Revolution's new leisure class, and the rise of train and ship transport, a set of well-to-do types started touring, and they wanted to travel in the style to which they'd grown accustomed at home. Among the earliest haute spots were Mirvart's in London, in 1812, the precursor to Claridge's; and Venice's Danieli, which opened in a 14th- century palazzo on the Grand Canal in 1822 (and is now part of Starwood's Luxury Collection). Lake Geneva's Hotel des Bergues (now a Four Seasons) followed in the 1830s, with colonial greats like Cairo's Shepheard and Calcutta's Great Eastern coming in the 1840s, each one upping the luxe ante. As for Cesar Ritz, the man we most think of when we recall of this sort of thing, he didn't get in on the game until the last years of the 19th century.

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Top COOs In Hospitality And Hospitals Discuss Our Digital Future | forbes.com

At the core of the word hospitality is the word hospital. This is the first of a two part series exploring how leaders in both related industries view the digital revolution and its impact on operations. On October 24, 2016 I moderated a discussion with these industry leaders.

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Small Meeting Booking for Hotel Websites

DALLAS, TX Nov 9 2016. GroupRevMax today launched GroupRevMax Meeting Booker, a feature that enables hotel websites to sell complete meeting packages including guest rooms, meeting space, Food & Beverage, and Audio Visual Equipment online and enable credit card payments. While the largest hotel franchises have this on their website, the rest of the industry has been lacking this and is at a competitive disadvantage and GroupRevMax hopes to level the playing field with this release.

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HSMAI and Libris Release Special Report on Hospitality and Travel Industry Use of Visual Assets

The Hospitality Sales & Marketing Association (HSMAI) announces the release of The Lifecycle of Visual Assets in Hospitality and Travel. Produced in partnership with Libris by PhotoShelter, the special report offers a clear picture of how hospitality and travel professionals source, share, access, use, and measure return on investment of visual assets, such as photography and video.

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Ctrip Needed and Wanted Metasearch, So It Got Skyscanner | skift.com

The timing of Ctrip's acquisition of Skyscanner could not have come at a more appropriate time for Skift's research team. In our most recent report published just this Tuesday, we analyzed every aspect of the current metasearch ecosystem. The business model, the technology, the players. Get your copy: The 2017 Outlook on Metasearch in Travel. Here's our earliest reaction to the acquisition: Ctrip's acquisition of Skyscanner should not have come as a surprise when we consider the Chinese giant's rising global ambitions in online travel. The other two big kids on the block, Priceline and Expedia, already have their meta darlings Kayak and Trivago. But Ctrip is already the powerhouse in China. It's buyout of Expedia's share in eLong back in May of 2015 and recent other acquisitions and partnerships with other meta players including Qunar assured its dominance over the Chinese traveler.

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Sokha Hotels Goes Green

Siem Reap to mark the opening of the group's 5th property, Sokha Hotels & Resorts, the most dynamic and only Cambodian hotel group announce today the green initiatives and social responsibility program across its portfolio.

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24th World Travel Monitor Forum in Pisa: Asian outbound travel boom to continue in 2017

Double-digit growth in Asian outbound travel led by China Asians head for the beaches ITB Berlin exclusively publishes latest results from IPK's World Travel MonitorAsians travelled more than ever so far this year, with a surge in trips to destinations within the region and including many more beach holidays. After a double-digit rise in international trips this year, the outlook remains strong for 2017. Those were some of the results of the 24th World Travel Monitor Forum in Pisa, Italy (November 3-4).

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Content and ancillary products highlighted as revenue drivers for the online travel industry

Travel Marketing - the new digital marketing service from specialists Speedie Consultants Limited - and aimed at hotels, tourist boards and online travel agents has published their first report into the online buying habits of holiday makers.

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Ascott Redefines Travel For Millennials With New Brand Lyf And Targets 10,000 Units By 2020

CapitaLand's wholly owned serviced residence business unit, The Ascott Limited (Ascott) is unveiling its newest brand, Lyf (pronounced 'life'), designed for and managed by millennials who wish to experience destinations as locals do. Going beyond traditional hospitality concepts, Lyf signifies a new way of living and collaborating as a community, connecting guests with fellow travellers and change-makers.

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Leonardo Hotels Launches New Lifestyle Brand NYX Hotels

Leonardo Hotels is launching NYX Hotels its fourth brand that stands for a completely new generation of hotels. It combines the best of the existing Leonardo brands. This results in unique lifestyle hotels that make room for all sorts of individual lifestyles with its high-contrast overall concept, thereby creating an exciting, dynamic and urban environment in tune with the times.

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TrustYou Expands South American Presence Through Partnership with Slaviero Hotels

TrustYou, the world's largest guest feedback platform, has been selected by Slaviero Hotels, a rapidly expanding chain of hotels in Brazil, to identify and influence online guest feedback and enable its facilities to better understand their guest journeys. TrustYou provides a powerful feedback platform that makes all guest feedback from all channels immediately actionable for hotels in order to successfully increase revenue and bookings.

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U.S. Hotel Profit Recession Probability Hits 71% in November

Hotel room rates in the top-25 most popular U.S. destinations are averaging $190.37 this November, down from $219.06 in October, according to online hotel room price indices from trivago's unique global multi- provider platform. The U.S. online average daily rate (oADR), the industry's best analytic for competitive pricing, currently ranges among the top-25 destinations from a high of $340 to a low of $109 this November. Based on industry surveys, eforecasting.com estimates that in 2016 about 65% of all reservations are made online via brand websites and travel agent merchant websites, compared with only one-fourth eight years ago.

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African Travel Spend expected to rise 24 Percent with Introduction of African Union Passport Introduction in 2018

New research released by global travel technology provider, Sabre Corporation (www.Sabre.com), has revealed that African air travel spend is expected to rise 24% with the introduction of the pan-African passport in 2018. The new passport will enable African travellers to visit other countries on the continent without a visa.The comprehensive survey by Sabre aimed to uncover the opportunities and challenges faced by travellers in Africa today, to help airlines' growth and provide African travellers an overall better journey. Travellers from four countries South Africa, Nigeria, Kenya and Egypt were surveyed, with those having flown in the past 24 months saying they would spend 24 percent more with the introduction of the passport (from $1,100 to $1,500 annually).But despite a willingness among travellers to spend more on flights, travel in Africa still remains inaccessible to the majority, with only 23 percent of those surveyed having travelled abroad at all in the last two years. When asked what prevents them from travelling more, the top reasons were:

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Group Bookings in New Year Brighten Hotel Outlook

Committed occupancy* and average daily rates (ADR) for the first quarter of 2017 are showing major signs of growth with group travel leading the way despite the continuing lag in transient booking pace in the fourth quarter of 2016, according to new data from TravelClick's November 2016 North American Hospitality Review (NAHR).

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Courtyard Camera Returns for A Third Season, Capturing NFL's Funniest Stars in Hilarious Off-Field Moments

Courtyard, the \"Official Hotel of the NFL\" today premiered its third season of \"Courtyard Camera,\" an original comedic webisode series hosted by actor Ben Schwartz and starring top NFL players.

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New Innovations In Hospitality HSIA Elevate Guest Experiences Through Relentless Network Monitoring & Management

Sunray, the network provider widely regarded as the hospitality industry's HSIA visionaries, will unveil the next phase in hotel network management innovation in December, 2016. In addition to Sunray's Umbra service suite, this next phase includes real-time wireless connection quality monitoring and an intelligent auditing system.

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James Cannon joins Guestline as Head of Commercial Development

Guestline, market leaders in hospitality software, are pleased to announce the appointment of James Cannon as Head of Commercial Development to meet the growing demand for their solutions overseas and to develop the product portfolio on offer.

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The Hotel Yearbook launches its 4th annual look at hotel technology trends, including profiles of 18 tech-based hospitality startups

Released exclusively as an e-book, The Hotel Yearbook 2017 Technology features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise.

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The Future Of Hotel Technology

With the recent introduction of voice-activated hotel rooms, robot butlers and biometric access control systems, it's no secret hotel chains are investing heavily in technology to improve the guest experience. The question remains, which hotel technologies do business travelers currently use and which do they wish to see offered in the future?

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STR: US hotel performance for October 2016

The U.S. hotel industry reported mostly positive year-over-year results in the three key performance metrics during October 2016, according to data from STR.Compared with October 2015, the U.S. hotel industry's occupancy was nearly flat, down 0.3% to 68.6%. However, average daily rate (ADR) increased 1.9% to US$126.73, and revenue per available room (RevPAR) grew 1.6% to US$86.94. October marked the industry's 80th consecutive month with a year-over-year increase in RevPAR.\"October produced the lowest RevPAR growth figure of any month since February of 2010,\" said Jan Freitag, STR's senior VP for lodging insights. \"Opposite of last month, we expected results to be fairly weak with the Jewish holiday calendar shift (September 2015 to October 2016) having a pretty significant impact on Group demand. Halloween on a Monday instead of a Saturday (2015) also hurt performance.\"Another important item to note is supply growth. The 1.7% increase in rooms available was the highest since June 2010. Supply and demand each grew 1.5% through the first 10 months of the year, and while that will likely be the case through the end of the year, we are forecasting supply to pull ahead in 2017 and place further pressure on hoteliers' pricing power.\"Among the Top 25 Markets, Norfolk/Virginia Beach, Virginia, registered the only double-digit increases in occupancy (+11.7% to 60.4%) and RevPAR (+14.8% to US$52.43). ADR in the market grew 2.8% year over year to US$86.79.Minneapolis/St. Paul, Minnesota-Wisconsin, posted the largest rise in ADR (+8.3% to US$131.65) and ranked second in RevPAR growth (+7.6% to US$99.61).Houston, Texas, reported the steepest declines across the three key performance metrics. Occupancy in the market dropped 12.8% to 63.2%, ADR was down 7.4% to US$104.69 and RevPAR fell 19.2% to US$66.17.Miami/Hialeah, Florida, was the only other Top 25 Market to experience a double-digit decrease in any of the metrics. RevPAR in the market dropped 12.6% t

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Tourism In Venice Driving The Locals Out Of The City | tourism-review.com

Tourism in Venice has been a growing problem; the city is overrun by tourists. Many of the local inhabitants have left the center, and are still leaving in droves. Within one generation the population has shrunk by almost a third. Rising costs are driving more and more people out of the city. This month the number of inhabitants has fallen to under 55,000. In 1951 the population was 175,000. 26 years ago it was still 78,000. Another problem is that almost half of the population is over 60 years old. On the other there are only about 9000 people under 18 years old.

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The Resilience Of Business Tourism In France | tourism-review.com

Tourism in France suffered greatly last year; especially Paris and its suburbs. The hotel industry in Ile-de- France reported that the number of overnight stays in the second quarter of 2016 fell by 10.6% compared to the previous year. The decline in the number of foreign customers was particularly noticeable: 13.9% year-on-year in the second quarter of 2016. Japanese tourists were the biggest group that left Paris, their number dropped by 46.2% compared to the previous year. Fortunately, business tourism, the professional counterpart to leisure tourism, is performing better, and despite a lackluster year, the Ile-de-France maintains its dominant position in Europe.

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SALTO Systems launches new hospitality website

It provides hoteliers worldwide with a reliable, concise and clear understanding of the solutions SALTO Systems provides for the sector.

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Why Consumers Abandon E-Commerce Shopping Carts | marketingprofs.com

The top reason consumers abandon shopping carts on e-commerce sites is that they're just browsing and researching, which is followed by issues with shipping as a reason, according to recent research from Salecycle. The report was based on 3Q16 data from the websites of 500 leading brands. It was also based on data from cart abandonment survey emails sent to consumers who did not complete purchases on these sites. Some 34% of respondents say they abandoned a recent e-commerce shopping cart because they were just looking/researching. Next, 23% cite an issue with shipping (cost/time), and 18% cite too high a price as the reason.

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Be Prepared This Is Not a Test!: AF&Co's 2017 Trends Report

As Andrew Freeman & Co. (AF&Co.) celebrates its 11th Anniversary as one of the country's leading boutique hospitality and restaurant consulting firms, the team is excited to release the 2017 trends report, Be Prepared This Is Not A Test a preview of the hottest trends and predictions that will shape the hospitality industry in 2017. This comprehensive annual report identifies key influences in hospitality marketing, hotels, food and beverage for the coming year.

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Oaks Hotels & Resorts launches digital transformation with new website

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, has this week unveiled an exciting digital transformation that has seen the launch of its newly redesigned website, www.minorhotels.com/en/oaks.The significant digital project focused on enhancing the site's overall functionality and creating a new intuitive design by integrating its core digital and marketing systems, ultimately offering guests with an enriched booking experience. Reservations will be made easier than ever, with a mobile responsive and state-of-the-art booking engine that will conveniently pin to the top of the page and scroll with the user to ensure bookings can be made effortlessly from anywhere on the site.Educational and inspiring content is meanwhile at the heart of the new platform, with abundant travel inspiration available at a touch or click. A dedicated new blog has also been created that is bursting with insider guides, local knowledge, and suggested activities and not-to-be-missed experiences to help shape guests' itineraries.Whether travellers are seeking out the Hunter Valley's top drops, the Sunshine Coast's most popular, family-friendly beaches, where to find Melbourne's best cup of coffee, or how to navigate Brisbane's eclectic dining and nightlife scene, the new-look oakshotels.com will provide infinite destination-based content and handy 'what's around' maps to assist in planning the perfect trip.With 54 properties spanning Australia, New Zealand, Thailand, the United Arab Emirates and soon to be India, Oaks Hotels & Resorts' improved website layout will also benefit users when choosing the property best suited to their type of stay.A comprehensive suite of unique selling points will feature prominently for each property and its various room types, while a user-friendly image gallery will also provide a helpful visual reference. The hotelier's conferencing and wedding offer has also had a digital makeover, with a dedicated and info

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The UK's Nettleton Collection is the latest hotel group to partner with Guestfolio

Guestfolio, the award winning hotel marketing platform is honoured to announce that The Nettleton Collection, a group of leading, unique hotels in the south west of England, has partnered with Guestfolio.

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Hello Scout Awarded Top Honors at Phocuswright for Free Text Message Concierge

Travel industry research authority, Phocuswright, has announced the winners of their annual Travel Innovation Summit held this week in Los Angeles. Twenty-five innovative companies were selected to showcase groundbreaking technology and solutions that are set to revolutionize the travel industry.

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Zaplox Appoints Richard Svensson as Senior Manager, Commercial Services

Zaplox, a market innovator of advanced mobile key solutions for the hospitality industry, today announces the appointment of Richard Svensson as Senior Manager, Commercial Services. Svensson joined the Zaplox team effective October 17, 2016, and has extensive experience within the international hospitality industry. Having spent more than ten years in management positions at hotels on multiple continents, he most recently served as Assistant Operations Manager at Burj Al Arab in Dubai, the world's most luxurious hotel. He brings to his new position at Zaplox a profound knowledge and understanding of the various challenges and conditions that hoteliers face in today's increasingly complex market.

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Airbnb Expands Beyond the Home with the Launch of Trips

Airbnb today unveiled the most significant development in its eight year history as it moves beyond accommodation with the launch of Trips. Bringing together where you stay, what you do and the people you meet all in one place, Trips is a people-powered platform designed to make travel both easy and magical. Trips launches today with three key areas - Experiences, Places and Homes, with Flights and Services to be added in the future.Trips will make travel magical again by immersing travelers in communities around the world. Get unprecedented access to local passions and interests, like violin making in Paris or marathon running in Kenya; discover the hidden gems that only locals know about via personal recommendations; and socialize with other travelers and locals at exciting events. Add that to three million bookable homes, and Airbnb becomes the one place to go for a truly different kind of travel experience.Having already transformed where people stay when they travel through people-powered hospitality, Airbnb is taking this same people-focused approach to the rest of the trip and, in doing so, providing a way for people to make money from their passions and interests.\"Until now, Airbnb has been about homes,\" said Brian Chesky, Airbnb CEO. \"Today, Airbnb is launching Trips, bringing together where you stay, what you do, and the people you meet all in one place. We want to make travel magical again by putting people back at the heart of every trip.\"ExperiencesExperiences are handcrafted activities designed and led by local experts - be it a single activity like a Samurai Swordplay workshop or an immersive multi-day experience like learning about and driving classic cars in Malibu. Experiences offer unprecedented access and deep insights into communities and places that you wouldn't otherwise come across, such as Truffle Hunting in Tuscany or the grime music scene in London.Trips launches with around 500 Experiences in 12 cities worldwide, inc

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The consequences of leaving the EU dominated discussions at last week's HOSPACE2016 Conference

Despite much of the coffee break talk being about Donald Trump's election to the White House, this did not overshadow the thread that ran through the day's varied and highly topical agenda at last week's HOSPACE2016 namely, the impact of Brexit on the UK hospitality industry.

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Morgan Stanley: Airbnb's Threat to Hotels Is Only Getting Sharper | bloomberg.com

Thanks to (you guessed it!) millennials.  Not even President-elect Donald Trump can make the hotel industry great again. The industry is already experiencing trouble with lower occupancy rates and smaller profits per room, and a new survey from Morgan Stanley points to more problems in the future. The bank's survey found that peer- to-peer travel startup Airbnb Inc. is presenting an even greater threat to hotels than expected.

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IHG Rewards Club Introduces New Amazon Kindle Member Benefit

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces a new benefit for members of its loyalty program, IHGRewards Club, through an industry-first agreement with Amazon. IHG Rewards Club members in the U.S. will now receive complimentary access to a curated list of Kindle books from Amazon Publishing and Kindle Singles.Kindle Singles are essays, memoirs, narratives and short stories presented to educate, entertain, excite and inform readers in one sitting. No Kindle device? No problem Kindle Singles and Kindle editions of Amazon Publishing books are available to IHG Rewards Club members via the IHG App and can be read on any device, including smartphones and tablets, using the free Kindle app.

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24th World Travel Monitor Forum in Pisa: Europeans play safe by switching destinations

Low growth in European outbound trips and stagnating beach holiday volumes yet more city trips fluctuating fortunes for European destinations ITB Berlin exclusively publishes latest results from the World Travel Monitor

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trivago Reveals The Best Hotels in the U.S.

For the very first time trivago.com reveals the best hotels in the United States based entirely on guest reviews. Chosen for their outstanding customer service, ranking, and performance, the trivago Awards 2017 recognize the 10 best properties in America in four different categories; 5-Star, 4-Star, 3-Star, and Alternative Accommodation.

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TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions

TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines.

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Consumption of Digital Travel Content Sees Double-Digit Growth Year-Over-Year

A new study conducted by comScore and commissioned by Expedia Media Solutions, the advertising sales division of Expedia, Inc., explores how the interaction between travel booking websites and other influential online and offline touchpoints can impact the purchase journey for American, British and Canadian travelers.

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Kimpton Seafire Resort + Spa Opens Its Doors In Grand Cayman

\"Grand Cayman was the perfect choice for Kimpton's first island resort, with an ideal location right on Seven Mile Beach,\" said Steven Andre, Seafire General Manager. \"Seafire embodies the spirit and culture of the destination, and will allow guests the opportunity to truly immerse themselves in island life.\"

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Corinthia Hotel London to Launch a World First With Neuroscience in Residence

Corinthia Hotel London is staging a year-long Neuroscience in Residence, a first for any hotel, to study the human brain. Running between November 2016 and December 2017, the five-star luxury hotel in central London's Whitehall Place has teamed up with renowned neuroscientist Dr Tara Swart. She will research the mental resilience of a selection of hotel staff and loyal business guests of the hotel. An analysis of how they cope with stress will generate a special Brain Power Study at the end of the residency.

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Hotel chain reveals its most bizarre requests of 2016 | dailymail.co.uk

Most hotels of repute will do their level best to accommodate guest requests, but some demands can only be politely declined such as being asked to complete a VAT return. That was one request that Travelodge revealed was among its most bizarre demands of 2016. The firm, one of the UK's biggest independent hotel chains with 18million customers, quizzed its teams across the length and breadth of the country about strange questions they'd received and there were plenty.

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Dayuse.com Partners with DHISCO to Expand Global Offerings

Dayuse.com, a leader in online reservations for daytime hotel stays, has selected DHISCO Inc., the world's leading hospitality distribution company, to help power its global expansion, the companies announced today during the Phocuswright travel industry conference in Los Angeles.

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Expanding Your Property Portfolio and Need to Streamline Operations Across All Your Hotels? Maestro PMS Helps Independents Achieve Their Goals

Times are good for the hotel industry, with many hotel and resort companies adding properties to their portfolio. When a property portfolio expands, everyone at the company works harder, there are more staff to train and manage, more reservations to process, and many more guests to track and market to. The Maestro team understands this growth and the elevation in operation and technology requirements that go along with it. Maestro's staff of seasoned hotel and technology professionals delivers market leading support services together with Maestro Multi-Property PMS hotel management software. Click here for more information on how to reserve, engage and socialize with Maestro PMS.

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ReviewPro Continues to Innovate in Guest Experience Improvement

Monitoring online reputation is no longer enough for hotel brands to succeed. Nowadays, savvy hoteliers are adapting to the shift from reputation management to guest experience improvement.ReviewPro, world leaders in Guest Intelligence solutions for the hospitality industry, has been helping clients across the globe change their focus from the 4Ps (Product, Place, Price and Promotion) to the 4Es (Experience, Evangelism, Exchange and Everyplace). In their continued quest to make it easier for hoteliers to exceed guests' expectations and increase revenue, the company recently unveiled the latest version of its \"Guest Intelligence Suite\".RJ Friedlander, CEO of ReviewPro, commented \"Within a rapidly changing industry, we wanted to evolve our solution to help hoteliers keep ahead of the curve in terms of exceeding guest expectations. We enable our clients to know in real-time what problems have surfaced and ensure the information is received by the right staff member so they can act on it. We can now help clients get down to a granular level, and see where and how they should focus resources to improve on an operational and service level where it will impact results guest satisfaction most.\"The innovative solution, combining the company's award-winning Online Reputation Management (ORM), Guest Satisfaction Surveys (GSS) and Mobile App, offers hoteliers one powerful and customizable platform to access more meaningful performance metrics to identify issues, take action and boost overall guest satisfaction. Incorporating feedback from clients and industry experts, ReviewPro enhanced the existing technology to provide users with a centralized tool where analytics can be maximized to deliver outstanding experiences resulting in higher rankings on review sites and OTAs.Apex Hotels, who operate contemporary city centre hotels across the UK, were one of the first clients to roll out the new tool. Simon Davis, Regional Director for Scotland's Central Belt at Apex, commented:

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IHG Rewards Club Teams with Mastercard to Award Members with Priceless Experiences

IHG Rewards Club, the loyalty program for InterContinental Hotels Group (IHG), has partnered with Mastercard to bring its members the excitement of the unexpected through its Priceless Experiences promotion.With every qualifying night at an IHG hotel between Dec. 1, 2016 and Feb. 15, 2017, IHG Rewards Club members who have registered and are a Mastercard cardholder will receive automatic entry into the Priceless Experiences sweepstakes. Each week, two winners will have the option to choose from a list of various prizes and eight winners will be awarded 60,000 IHG Rewards Club points.Members will also earn up to a $100 Mastercard Reward Card following their second qualifying stay at an IHG hotel during the Priceless Experiences promotion period. To be eligible to receive a Mastercard Reward Card, one of the two stays must be a two-night minimum. MastercardReward Card values are determined by the brand of the IHG hotel where the member stays.

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Choice Hotels Launches Soap Recycling Program with Clean the World

Choice Hotels International, Inc. (NYSE: CHH) announced today it has entered into a partnership with Clean the World to collect and recycle hotel soap and bottled amenities that will help fight the spread of hygiene- related illnesses. Clean the World is a social enterprise dedicated to changing lives while simultaneously diverting hotel waste from landfills. The discarded items collected from Choice properties will be hygienically recycled and then distributed to people who are at risk of contracting preventable diseases.

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Moxy Hotels Premieres Second Season of Do Not Disturb Video Series

Moxy Hotels, Marriott International's experiential hotel brand, in collaboration with Marriott's Content Studio, premieres today the second season of the brand's buzzed-about original web series \"DO NOT DISTURB\" hosted by Taryn Southern, the comedian, creator and star of Taryn TV.

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AccorHotels finalizes acquisition of John Paul, the world leader in the concierge market

AccorHotels announced today that it has finalized the acquisition of John Paul, the number-one player in the concierge market. John Paul founder David Amsellem will retain a 20% stake in the company and continue to serve as its Chief Executive Officer. This acquisition values the company at US$150 million, i.e. a 2017e EV/EBITDA multiple of c.11x.

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Wheels Up and Inspirato Launch Experiential Partnership

Wheels Up and Inspirato have announced an integrated partnership that broadens and adds significant new value to their respective membership product offerings. Beginning today, individual and corporate Wheels Up Members will receive an exclusive complimentary one-year Inspirato Key or Executive Membership, allowing them to travel within Inspirato's curated collection of 750+ luxury vacation options in 150+ locations around the world.

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Local Measure Wins the Phocuswright Emerging Innovator Award at The Travel Innovation Summit 2016

Local Measure, the leading location-based social platform for hotels and the tourism industry, won the award as top innovator among emerging companies at The Travel Innovation Summit. Each year, dozens of innovative companies are selected to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group.

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Dayuse.com Partners with DHISCO to Expand Global Offerings

Dayuse.com, a leader in online reservations for daytime hotel stays, has selected DHISCO Inc., the world's leading hospitality distribution company, to help power its global expansion, the companies announced today during the Phocuswright travel industry conference in Los Angeles.

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Travelers Increasingly Use Connected Devices for Planning and Booking, Smartphones Experience Largest Gains in Use

U.S. travelers are using more devices than ever before, increasing their use of smartphones, computers, and tablets for researching travel options and purchasing air travel and hotel rooms. In fact, a significant majority of consumers 63% say that they regularly use more than one device for planning and booking trips, according to a new consumer survey conducted by Signal, a global leader in real-time, people-based marketing.

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Buster Secures Capital from General Catalyst, Allen & Company, Brand New Matter and Priceline Veterans to Take Its Bus Chartering Marketplace National

Buster, a leading consumer charter bus, limo and van reservation platform, raised $1.1 million in a new round of financing led by executives from Brand New Matter, Inc. (\"BNM\"), General Catalyst, Allen & Company, and Priceline veterans Jeff Boyd and Bob Mylod. The funds will allow the company to focus on growth initiatives such as expanding into new markets, enhancing the user experience and onboarding key new hires. The series brings the total amount raised to $3.8 million.

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Magnuson To Power Corporate GDS Bookings For 56 UK And Irish Great National Hotels

Magnuson Hotels today announced an agreement to provide corporate and international distribution for Great National Hotels and Resorts, one of the UK and Ireland's fastest growing privately owned hospitality groups. Magnuson Reservation System's managed GDS technology and distribution platform will enable Great National's 56 hotels to access corporate and international bookings through Magnuson's global network of 650,000 travel agents and travel management companies.

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Brand promise: A make or break for your business | Deloitte Report

In every industry today, businesses and consumers are bombarded with an overwhelming choice of products and services. A distinctive and well-executed brand promise can cut through the clutter and drive intense customer loyalty and increased revenue. In short, a brand promise has the potential to make or break a brand.

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Leading Consulting Firm Merges with Resources For Leisure Assets (RLA) To Create A New Paradigm in Global Hospitality Wellbeing Asset Management In The USA

Resources for Leisure Assets (RLA), an international hospitality consultancy, has merged with Curry Spa Consulting (CSC), to form RLA USA LLC - A full service independent advisory that will pioneer the concept of wellbeing hospitality to the USA with a focus on optimizing the return on investment for the owner in addition to operations and development.

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Close to one billion international tourists in the first nine months of 2016

Destinations around the world welcomed 956 million international tourists between January and September 2016, according to the latest UNWTO World Tourism Barometer. This is 34 million more than in the same period of 2015, a 4% increase.

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African Tourism Ministers adopt African Charter on Sustainable and Responsible Tourism

African Ministers of Tourism and heads of delegation along with UNWTO officials assembled in Marrakech in the framework of the 22nd Session of the UNFCCC Conference of Parties (COP22) to adopt the first African Charter on Sustainable and Responsible Tourism and sign the Declaration on 'Tourism and Climate Issues in Africa'. Both documents pave the way for the implementation of sustainability and responsibility principles in the tourism sector in Africa. The meeting was held in Marrakech on 10 November 2016.

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AHLA Announces New 2017 Officers & Board Of Directors Slate

During its Annual Meeting of Members in New York, the American Hotel & Lodging Association (AHLA) today announced its 2017 Board of Directors slate, including the Officers of the Board. Notably, Mark Carrier, President of the B.F. Saul Company Hospitality Group, will assume the role of AHLA Chair of the Board, moving up from Vice Chair, and Geoff Ballotti, President and CEO of Wyndham Hotel Group, will assume the role as Vice Chair. In addition, Ed Walter, CEO of Host Hotels & Resorts was elected AHLA's new Secretary and Treasurer. Jim Abrahamson, Chairman & CEO for Interstate Hotels & Resorts and outgoing AHLA Chair of the Board, will continue to serve as Immediate Past Chair.

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The WTM Global Trends Report 2016 - Euromonitor

The WTM Global Trends Report 2016, in association with Euromonitor International, highlights the emerging trends in the global travel and tourism industry, and has been doing so for an impressive 11 years. The GTR has been at the forefront of predicting major trends in the travel and tourism industry since its launch in 2006. The 2016 report is no different forecasting a number of trends I'm sure will bear fruit over the coming years. We would like to thank Euromonitor International for compiling the WTM Global Trends Report 2016. I hope you find the report useful and interesting and wish you a thought-provoking and productive WTM 2016.

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The World Travel Market 2016 Industry Report

The World Travel Market 2016 Industry Report is based on the findings of two independently conducted surveys in September 2016. The first is a poll of 2,044 World Travel Market London stakeholders comprised of exhibitors (tourist boards and private sector travel industry organisations), the industry's senior buyers from the WTM Buyers' Club and travel trade visitors. The second piece of research is a survey of 1,000 British holidaymakers (all of whom took a minimum seven-day summer holiday overseas or in the UK in 2016). A full cross section of the UK public in all regions and income brackets was surveyed according to Market Research Society's guidelines.

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Morgan Stanley: Airbnb's Threat to Hotels Is Only Getting Sharper | bloomberg.com
Thanks to (you guessed it!) millennials. Not even President-elect Donald Trump can make the hotel industry great again. The industry is already experiencing trouble with lower occupancy rates and smaller profits per room, and a new survey from Morgan Stanley points to more problems in the future. The bank's survey found that peer- to-peer travel startup Airbnb Inc. is presenting an even greater threat to hotels than expected. \"Our AlphaWise survey shows rising Airbnb adoption (now ~18 percent of travelers) with demand increasingly coming from hotels,\" the team, led by Brian Nowak, writes. \"While still small, we believe Airbnb has been almost double the threat to hotels in 2016 than previously believed, and the threat is growing.\"

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Welcome to the hotel that's basically a forest! The incredible luxury hideaway covered in trees | dailymail.co.uk

If you love the idea of sleeping in a forest but struggle to enjoy an escape without life's luxuries, then this hotel could be for you. Rather than just immersing guests in a far-flung location, an innovative architectural firm has gone one step further by taking its inspiration for a new hotel entirely from nature. Mountain Forest Hotel in the Wanfeng Valley, in Guizhou, China will be built as a vertical forest resembling a mountainscape that originally existed at the site.

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ClearSlide Sales Engagement Platform

ClearSlide sales engagement platform is the most complete and open Sales Engagement Platform that brings content, communications and analytics together to create amazing sales experiences and improve business results.

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Fujita Kanko Launches Hotel Rewards Program for International Guests

Leading Japanese hospitality company Fujita Kanko Inc. launched a campaign to promote its hotel loyalty program to international guests. Enrollment can be done online.Guests can earn and redeem points with the program's membership card at 54 Fujita Kanko properties including: all Washington Hotels and Hotel Gracery properties, Hotel Chinzanso Tokyo, Hotel Fujita, Hakone Hotel Kowaki-en, Hakone Kowaki-en Miyama Furin, B&B Pansion Hakone, Hakone Kowaki-en Yunessun, Hakone Kowaki-en Morinoyu, Ito Kowaki-en, Yufuin Ryokuyu, Towada Hotel, Taiko-en and Camellia Hills Country Club. Guests can also enroll at each of the above hotels' front desk.

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Survey Reveals Serious Flaws in Hotel Check In

Findings from the hospitalityPulse \"2016 Check-In Experience Survey\" are in, and the results are raising flags about pre-assigning rooms, assigning them quickly and on-the-fly at arrival, and even getting guests into the rooms type they booked when making their reservations. The current influx of mobile check-in solutions further fuels the need for an automated solution for assigning the most optimal room for every guest every time with consistent efficiency.

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Every Hotel RL Joins The CITYPAK Project to Deliver Care Packages to Homeless During Hunger and Homelessness Awareness Week

During National Hunger and Homelessness Awareness Week (Nov.12-20), Hotel RL properties along with not- for-profit organization The CITYPAK Project are delivering CITYPAK's uniquely designed backpacks filled with essentials for the homeless. Tonight, and every night in the United States, more than 600,000 individuals will sleep on the street. Hotel RL is leading the lodging and hospitality industry in an effort to curb this alarming statistic.

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Radisson Red is appealing to millenials by breaking the stuffy hotel stereotype

Millenials are not really interested in hotels. They're interested in exchanging via Social Media and AirBnB. The sharing economy has of course put a dent in the traditional hotel industry, with many big chains attracting an older, wealthier generation, whilst younger people opt for the more economic solution of paying to stay in someone else's home.

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2016 Hospitality Finance, Revenue Management and IT Professionals of the Year' named and honoured by HOSPA

The winners of the prestigious annual 'Hospitality Finance, Revenue Management and IT Professionals of the Year Awards 2016', were announced and presented on Thursday night (10 November) by HOSPA the UK's leading educational organization for those involved in hospitality finance, revenue management and IT at the Association's HOSPACE2016 Conference & Exhibition Gala Awards Dinner, held at the Sofitel London Heathrow, Terminal 5.

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Stash Hotel Rewards Now Offering Points at Over 400,000 Hotels

Today, Stash Hotel Rewards, the award-winning loyalty program for independent hotels, announced a hotel industry first: you can now earn Stash points for stays at hotels outside of the Stash network, including at chain hotels. No other major hotel loyalty program allows you to earn points in this way. With this innovation, you can now earn Stash Points at more than 400,000 hotels around the world. This new member benefit makes Stash Hotel Rewards the world's most widely available hotel loyalty currency.

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ZUMATA expands AI-powered customer service beyond travel with IBM Watson

ZUMATA, a Singapore-based travel technology company, today announced they are working with IBM Watson to deliver more personalized customer experiences. The company will use the Watson Developer Cloud to develop and deliver conversational interfaces for a cross-section of industries, including travel, finance, insurance, and others.

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How JacTravel uses XML analytics to optimise distribution

Triometric, the leading provider of real-time XML performance monitoring and business intelligence to the online travel industry shares an executive video interview with JacTravel talking about how their operation thrives with XML analytics

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Thomas Cook hotel concept selects Busy Rooms CRS

Last week Busy Rooms CRS finalized a deal with Thomas Cooks hotel brand SENTIDO Hotels & Resorts after participating in an official RFP process alongside traditional CRS providers. The deal sees an initial 68 hotels integrate into the Busy Rooms central reservation and revenue management technology.

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Student-organized summit looks at the future of hospitality

The Future of Hospitality Summit 2016 held at the end of October at Les Roches hotel management school in Switzerland focused on the rapid pace of innovation affecting the hospitality industry, highlighting practical ways of thinking about, and confronting, the unfolding future.

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Dayuse.com is Named as a Finalist in the 2016 People's Choice Award for Best Innovation at Phocuswright

MEDIA ALERT

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Twenty Four Seven Hotels Taps dormakaba For Mobile Access Locks at Moxy Tempe

MONTREAL  dormakaba Group, provider of Saflok and ILCO RFID and mobile access security solutions, announced the 186-room Moxy Tempe, AZ hotel installed Saflok Quantum RFID mobile access electronic door locks. Moxy is Marriott International's edgy new lifestyle brand with the first Moxy debuting in the United States this year in Tempe, AZ and managed by Newport Beach, CA-based Twenty Four Seven Hotels www.247hotels.com. Click here for information on electronic door locks from the dormakaba Group.

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Guestline solutions installed in the tenth BW Premier member, Ten Hill Place Hotel, owned and managed by The Royal College of Surgeons of Edinburgh

Guestline have partnered with The Royal College of Surgeons of Edinburgh to implement cloud hosted property management and distribution solutions in their four-star, award winning hotel, Ten Hill Place, in Edinburgh. The hotel has recently celebrated becoming the tenth member of the BW Premier Collection making them the first in Scotland.

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Booking.com Pilots New Platform for Travel Agents

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the initial test pilot of Booking.com for Travel Agents, the first iteration of a new platform designed specifically with the unique needs of travel agents in mind. The platform features a suite of easy-to- use tools that empower travel industry professionals to seamlessly make and manage accommodation reservations for their clients via Booking.com. Booking.com for Travel Agents is an extension of the company's existing Affiliate Partner Programme and leverages technology and infrastructure being developed for Booking.com for Business. Travel Agents who join the platform will be eligible for similar partner benefits as all Booking.com affiliate partners.

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Best Western Hotels & Resorts Announces Launch Of New Global Responsive Website

Best Western Hotels & Resorts today announced the launch of an all-new BestWestern.com. The company's latest endeavor into optimizing and streamlining customer interactions across all digital channels, the reimagined site incorporates highly visual, interactive elements and responsively adapts to the screen size of the device a customer is using whether that be a smartphone, tablet, laptop or desktop PC. The result is an intuitive, image-rich, engaging online consumer experience.

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Miniature Egg Chair Exhibition at Newly Opened Radisson Blu Resort Hua Hin

Radisson Blu, one of the world's most prestigious brands in the hotel industry with nearly 300 hotels in 69 countries, confirms its flair for style and refined interior design, bringing to Asia Pacific's newest Radisson Blu resort in Hua Hin, Thailand, the Miniature Egg Chair Exhibition.The exhibition, which will be showcased to the public at Radisson Blu Resort Hua Hin's lobby, from Friday, Nov 25 to Wednesday, Nov 30, 2016, is Carlson Rezidor Hotel Group Asia Pacific's venue of choice for the exhibition as Hua Hin grows its vibrant arts and culture scene.

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Reserved Because They Served: Super 8 Introduces Veteran Parking at Nearly 1,800 Hotels across the U.S. and Canada

This Veteran's Day and Remembrance Day, Super 8 is honoring the men and women of our armed services with a lasting commitment by implementing reserved parking spaces for veterans at every Super 8 hotel across the U.S. and Canada.A continuation of Super 8's broader efforts to champion those who serve, the reserved parking, which spans all of the brand's nearly 1,800 hotels throughout the two countries, is prominently featured near each hotel's entrance. Complementing the installation of the signs is a special 20 percent discount for all active and retired military members a 5 percent increase of the brand's standard military discount during the month of November.\"Super 8 celebrates our greatest heroes every chance we can,\" said Mike Mueller, Super 8 brand senior vice president. \"This idea came to life because of our team at the Super 8 in Adrian, Mich., whose maintenance manager is a U.S. Navy veteran. They first implemented veteran parking at their hotel earlier this year and when we learned of their efforts, and saw the incredible response they were getting from guests, we knew this was something we wanted to replicate across the brand.\"In addition to designated parking spots, Super 8 offers a special discount for active and retired military members and their spouses; hosts Super 8 Salutes, private country music events featuring popular artists in intimate settings at military bases; and partners with Army Entertainment on the Super 8 Armed Forces Trivia Challenge, a live game-show experience for members of the military across select active military bases.

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Travel industry voices Trump concern | reuters.com

As America prepares to head to the polls, some in the travel industry are holding their breath at the prospect of a Trump presidency following policy proposals that include building a wall along the Mexican border and a ban on Muslims entering the US. Ivor Bennett reports from the World Travel Market in London.

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HFTP Announces Forward-Thinking Keynote Speakers for Premier HITEC Amsterdam in March 2017

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), has secured two globally known, innovative thinkers for the inaugural HITEC Amsterdam. Opening the event is Aleks Krotoski, an award-winning international broadcaster, author and academic who is behind the BBC Radio 4 show The Digital Human and BBC World's The Virtual Revolution. Closing the program is Woody Wade, future scenario planning expert and author. The premiere event is the first of three HITECs planned for 2017, and will be 2830 March at the RAI Amsterdam Convention Centre.

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Travel Professionals International Launches Umapped at TPI Annual Conference

Umapped is pleased to announce that Travel Professionals International (TPI) has selected its award-winning collaborative itinerary management platform to streamline their advisors' workflow, generate incremental revenue and engage with their customers, inspiring continuous connections and relationships throughout the travel journey. TPI officially unveiled the new partnership with Umapped to nearly 200 attendees at the 2016 TPI Annual Conference, currently taking place aboard Celebrity Reflection, sailing the Western Caribbean.

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Clock Software launches a Booking enquiry addition to its cloud property management system

On 3rd November Clock Software announced the release of a new add-on to its Clock PMS hotel system designed to boost conversion and increase direct sales for hotels. 

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Airbnb study says hotels ripe for F&B boost | hotelmanagement.net

Share Facebook Twitter LinkedIn Email Print Airbnb guests have spent US$4.5 billion in the past year on restaurants and dining out in the U.S. and international cities, according to a report conducted by the company. The report illustrated that, while hotels may be missing out on room spend as a result of the sharing platform's activities, they may yet be able to drive food-and-beverage revenue. Airbnb said that 64 percent of guests who saved money by using Airbnb spent more on food and shopping, suggesting that the spend was new. According to Airbnb, no businesses benefit more than restaurants because Airbnb guests spend the greatest portion of their money while traveling on restaurants and dining out, compared to other expenses like shopping, transportation and leisure.

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Four Seasons Private Jet Makes Dubai Debut

Celebrating its maiden flight to the GCC region, the Four Seasons Private Jet touched down in Dubai for the first time yesterday evening at DC Aviation Al-Futtaim VVIP FBO and hangar facility at Dubai World Central.

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Hotels see increases in mobile revenue after launching with Travel Tripper's new mobile booking engine

Hotels partnering with Travel Tripper, an industry leader in innovative hotel booking and digital marketing solutions, have seen promising early increases in mobile booking revenue shortly after launching with the new RezTrip mobile booking engine. The Taj Boston, The Manhattan at Times Square Hotel, Stratosphere Casino, Hotel & Tower in Las Vegas, and Grand Beach Hotel Surfside West in Miami are among the first hotels to utilize this new solution.

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Cornerstone Information Systems Showcases the Future of Predictive Intelligence to Manage the Traveler's Journey at Phocuswright Conference

Cornerstone Information Systems (CIS), a global leader in innovative technology solutions for travel companies, today announced that they are among an elite group of visionary companies selected to battle it out at the 2016 Phocuswright Conference. Mat Orrego, the company's CEO, will take center stage at The Travel Innovation Summit Launch to present the new 4site predictive intelligence technology to industry leaders on Wednesday, November 16 at 10:45 am.

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Get Guests Off WiFi and Into the IoT

The IoT, or Internet of Things, actually isn't that complicated. It's not a technology, it's not a piece of hardware it's simply the interconnection between devices. However, guests who live an IoT life use up A LOT ot bandwidth. In a hotel and travel environment, mobile devices are used for airplane and train tickets, check-in upon arrival, as the key to the room, controlling the lights, curtains, thermostats, televisions, and app functions such as ordering roomservice, towels from housekeeping, concierge or texting the front desk, and writing online reviews or posting to social media sites.

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The Park Hyatt Brand Expands Its TasteMasters Content Series on NYTimes.com

The Park Hyatt brand today announced the evolution of \"TasteMasters,\" an innovative content series with The New York Times's T Brand Studio that was thoughtfully designed for the savvy global traveler.

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HMH CEO Laurent A. Voivenel Speaks on How Technology has Given Local Brands Global Reach at Hospitality Technology Forum at Burj Al Arab Dubai

Laurent A. Voivenel, CEO of HMH Hospitality Management Holdings, was among the leading speakers today at the Hospitality Technology Forum held at the Burj Al Arab Dubai. Addressing the exclusive gathering, Laurent made a special presentation on how technology is revolutionizing the 412 billion dollars global hotel industry. He stressed, \"Technology is evolving fast and needs constant upgrades. We will have to keep investing in it, if we are to keep up with the big brands. And a whole lot of it would have to be in digital optimization, mobile booking apps and social media engagement. In Dubai alone 10,000 hotel rooms are in need of refurbishment by 2020 and technology upgrades will be a big part of it\".

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MediaConcepts' Mobile Application Integrated with SALTO's Access Control System

MediaConcepts, an innovative provider of integrated digital solutions for global hospitality organisations, has integrated its mobile application, Priscilla, with SALTO System's access control system. Already a feature-rich application that offers hotel guests a more intuitive way to access information and services throughout their stay, Priscilla's latest integration allows guests to use their smartphone to gain access to their rooms fitted with SALTO's Bluetooth Low Energy enabled electronic escutcheons.

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Three Customer Service Secrets Of The Hospitality Industry That You Should Borrow Today | forbes.com

Do you want to bring your company's customer service up to a truly five-star level? If so, here's an important shortcut: Regardless of your company's industry, look toward the hospitality industry for advice and inspiration. Although I'm a customer service consultant with clients in a broad array of industries, I invariably urge these clients of mine, regardless of their own industrywhether they're a retailer, a bank, a SaaS startup, even a car washto benchmark and learn from the greats of the hospitality industry.

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TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies

TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency's customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK, Hotels.com, and Skyscanner, impacting hotel bookings on scale. In addition to those intermediaries, thousands of hotels have integrated TrustYou Meta-Reviews on their own websites to help to drive direct bookings.

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Which one of England's oldest hotels' is actually the oldest? | theguardian.com

When news broke last weekend that the Royal Clarence hotel in Exeter was burning down, it was met with an outpouring of public sympathy and confusion. The building was repeatedly referred to as the oldest hotel in England, leading some people to wonder: Hang on I thought I'd stayed at the oldest hotel in England. And it wasn't in Exeter. Establishments in Norwich, Derbyshire, Cambridgeshire, Gloucestershire and more all claim the title and at least two, The Old Bell, in Wiltshire and The Olde Bell in Berkshire, even share a name. Which begs the question: just how many oldest hotels in England does England have?

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25hours Hotels and AccorHotels announce strategic partnership

25hours Hotels today announces that AccorHotels is acquiring a 30% stake in its capital, with the objective of accelerating the global expansion of the 25hours brand. 25hours is also expanding its internal development structures and establishing a creative laboratory for this purpose. AccorHotels will be a strategic partner of 25hours accompanying his long-term growth.

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Dayuse.com Recruits Talented Industry Veteran and Expands in North America After Huge Success in Europe

Fueled by a $17 million Series A in early 2016 after seeing huge success in Europe, the global leader in online day-stay reservations (renting a hotel room during the day), adds talented industry veterans to their senior executive team, significantly enhancing their world class executive management capabilities. Currently operational in 18 countries, Dayuse.com is approaching the US with a holistic view, and a hyper-focus on investing in leading connectivity technology, enabling faster market penetration.

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10 Reasons Why Adding Room-Allocation Software will Improve Operations and Cut Costs in 2017

Spending for hotel IT has hit an all-time high in 2016, and experts are predicting that many of the systems that already have high adoption rates are also on schedule for an upgrade in the coming year. While much of the focus lies on new CRM and mobile solutions, it is easy to forget how a perfectly customized hotel stay can be easily spoiled. Be it due to category overbooking or last minute inventory changes, a hotel can quickly find itself unable to assign the best room for each guest.

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Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program

Human trafficking of children and adults continues to be a serious issue for the global hospitality industry, as traffickers sometimes use hotels to carry out their illegal operations. The American Hotel & Lodging Association (AHLA), in partnership with Marriott International, ECPAT-USA, and the Polaris Project, this month will begin offering an online training program to help hotel employees identify and respond to human trafficking at hotel properties.

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Choice Hotels Partners with China's Largest OTA, Expanding Reach in International Markets

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today a new global agreement with Ctrip, the largest online travel agency in China. In addition, Choice Hotels has added a series of new amenities to the Comfort Inn and Comfort Suites brands to cater to the increase in Chinese tourism. These two initiatives highlight Choice Hotels' focus on better serving the U.S. inbound Chinese travel market.

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Marriott testing real-life like buttons | qz.com

The world's largest hotel company is taking a cue from social media's like buttons. Marriott Hotels has turned its 446-room hotel in the city center of Charlotte, North Carolina, into a lodging laboratory where the company will test new amenities, designs and procedures out on guests. Around the hotel, Marriott installed 19 black and red like buttons about the size of hockey pucks, so that guests can press one when they are pleased with facilities such as the fitness center, restaurant, and rooms. The strategy provides the hotel company with the instant feedback it needs to compete as it faces more competition from Airbnb, a hotel building boom that's flooding the market with more rooms, and guests that have become harder to impress.

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Airbnb Usage Is Increasing Among Corporate Travelers | businesstravelnews.com

More employers and organizations are using Airbnb, according to Concur analysis of a subset of its clients. From the second quarter of 2015 and the second quarter of 2016, the number of companies for which a traveler expensed an Airbnb lodging increased 32 percent. Airbnb spend among those companies increased 42 percent year over year during the second quarter. Concur based its figures on clients that haven't experienced major disruptions, such as mergers, since the third quarter of 2014. Over the eight quarters studied, the companies spent $77 million on Airbnb for more than 320,000 Airbnb stays.

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hosco, the world's leading hospitality network, acquires h-g-r to accelerate growth

hosco (www.hosco.com), the world's largest hospitality network on the Internet with more than 65'000 members, 1'500 employers and 105 partner schools worldwide, announced today that it has acquired www.h-g- r.com. Founded in 2004 by Jeff Ross, h-g-r is one of the first specialized online job boards for the hospitality industry. To date, h-g-r has helped over 20'000 talents and 400 high-end employers meet and interact.

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HFTP's 20162017 Global Executive Committee and Board of Directors Begin Term

The 2016-2017 Global Executive Committee and Board of Directors for Hospitality Financial and Technology Professionals (HFTP) have officially begun their term. The association leaders represent a wide variety of segments within the hospitality industry, including: clubs, consulting, hotels, finance, technology and more. The HFTP Global Executive Committee and Board of Directors volunteer their time and professional expertise to help guide and progress the association to the forefront of the industry as it carries out its strategic plan.

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Programmatic native ads show promise for Sojern, Google, and San Francisco Travel [INFOGRAPHIC] | tnooz.com

Google has seen the number of user-initiated searches for travel drop for several quarters, according to iProspect, a digital agency. The era of travelers beginning their travel-related search by Googling may have hit a plateau. If so, what's next for travel marketers? Native advertising is one potential option. Facebook, for instance, has built a revenue stream off of native ads, which show up in news feeds on the social network looking much the same as status updates from one's friends. Google has faced the challenge of how to apply the native ad format to the open and mobile web, where there are dozens of variations of screen size and display type. Up until now, a brand marketer wanting to run a native ad campaign via DoubleClick, the digital marketing company owned by Google, needed to spend a lot of time creating variations in the creative that could display in different formats, as needed.

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eZee Technosys launches the simplest Mobile App for Hotel PMS

Time and again, eZee Technosys has proved itself as the forerunner in the hospitality-tech industry. Whether it's a revolutionizing technology platform, or whether it's about walking in pace with the dynamic arenas of the hospitality industry; eZee has surpassed all the boundaries and put up it's own brand name in this sphere.

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New Concur Data Shows Airbnb Business is Growing Quickly Among Corporate Travelers

Concur, an SAP (NYSE: SAP) company and the world's leading provider of integrated travel and expense management solutions, today released an in-depth analysis based on a subset of Concur customer data representing $77 million in Airbnb spend and more than 320,000 Airbnb expenses over eight quarters1.

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Reimagine revenue management | tnooz.com

Search engines, OTAs, review sites, metas and other tools have changed the way travellers look and book rooms. But revenue management has remained the same during my fifteen years working in the business. We are still so caught up in managing rates, availability, inventory and occupancies on a daily basis that there are a lot of opportunities that are being missed, so caught up in a department-driven processes that we are losing focus on critical changes happening in the world around us.

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HSMAI Releases Report on Revenue Management Leadership

The Hospitality Sales & Marketing Association International (HSMAI) announces the release of Portrait of Revenue Management Leadership. The report examines the results of a recent survey of hotel management executives on their current work, the challenges facing the discipline, and the evolving skills and duties of senior revenue management professionals.

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Japan surpasses the benchmark for 20 million visitors

While the Japanese government doubled its goals last spring to 40 million visitors to the Tokyo Olympics in 2020, the results revealed by the Japan Tourism Agency this week confirm the excellent health of tourism in the archipelago. The estimation of 24 million visitors in 2016 represents growth by 20% over the previous year. 

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Duetto and Agilysys Expand Strategic Partnership, Bringing Together Industry-Leading Revenue Strategy and Property Management Solutions

Duetto, the market leader in hotel profit optimization technology, and Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced a Duetto global reseller agreement and technology integration to help Agilysys customers increase profitability and improve guest loyalty. GameChanger, Duetto's revenue strategy platform, is now available with Agilysys' Lodging Management System (LMS) and Visual One PMS, and soon will be available for rGuest Stay, making Duetto's insights on pricing and demand accessible to hundreds of casinos and hotels worldwide. In addition, Duetto's industry-first personalized loyalty pricing feature is also fully integrated with LMS, enabling casino hotels to access Duetto's advanced analytics in real time to dynamically make offers and set loyalty rates based on a customer's total worth.

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STR partners with the AAoA

STR, a data benchmarking and analytics specialist, has partnered with the Accommodation Association of Australia (AAoA), the representative body for the Australian accommodation industry, in a joint effort to advance hotel industry growth in Australia.\"This is an excellent opportunity for our organisations to come together and help the accommodation industry reach new heights\", said Matthew Burke, Pacific business development manager for STR. \"The level of professionalism and performance in the industry will only continue to grow as we combine STR's strong sample, expertise and offerings for hotel operators and industry stakeholders with the AAoA's vast experience in providing services and advocacy for accommodation providers across the country.\"Within the partnership, the AAoA will benefit from STR's reporting sample and marketplace insights, covering more than 1,500 hotels in Australia. In turn, STR will receive opportunities to drive further awareness of its range of products and services for Australian accommodation providers. \"The Accommodation Association welcomes the new partnership with STR\", said AAoA CEO Richard Munro. \"One of our aims is to provide accommodation industry professionals with the tools and support to set them up for success, and we believe that STR brings an effective combination of data reporting offerings and client services to further enhance accommodation businesses.\"\"There is significant potential for growth, in emerging and established markets alike\", Burke said. \"Through our benchmarking and profitability reports, our goal is to enable hotels and accommodation providers across all categories to optimise their performance and revenue strategies by making better data-driven decisions. Through partnering with the AAoA, we'll be able to help more businesses to do just that.\"\"Australia is one of our core markets, and we are fully invested in not only continuing our work in the country, but expanding it\", sai

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RentalsCombined.net partners with SiteMinder to enable hoteliers and serviced apartment providers to take on the sharing economy

RentalsCombined.net, the largest provider of instantly-bookable, professionally-managed properties, has made its booking and distribution platform available to hotel and rental accommodation customers of SiteMinder, the global hotel industry's leading cloud platform for attracting, reaching and converting guests online. The agreement provides the two companies' mutual customers the opportunity to promote their self- catered units such as hotel suites, condo-hotels, and apart-hotels on RentalsCombined.net and capitalise on the growing global trend towards rental accommodation, boosted by the sharing economy, in the vacation and business sectors.

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Hotels want guests to experience 'luxploration' | usatoday.com
Do you want to explore the globe in a comfortable, luxurious way? The travel industry now has a name for that. Starwood Hawaii, comprised of 11 hotels across the five islands, has dubbed the idea that travelers want adventurous experiences with a posh edge luxploration. But the word goes beyond a marketing gimmick. Hotel brands and travel companies around the world have been amping up their luxury experience offerings in the past year, appealing to travelers who want to come home to plush amenities after they leap off cliffs.

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Marriott International Targets Australia, New Zealand and Pacific Region to Reach 50 Hotels by End of 2020

Marriott International (NASDAQ: MAR) today announced that its on track to hit a target of 50 hotels for its Australia, New Zealand and Pacific portfolio by the end of 2020. This announcement follows Marriott's recently completed acquisition of Starwood Hotels & Resorts.

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HSMAI Releases Report on Revenue Management Leadership

The report examines the results of a recent survey of hotel management executives on their current work, the challenges facing the discipline, and the evolving skills and duties of senior revenue management professionals.

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Sertifi Helps John Q. Hammons Hotels & Resorts Speed Meeting and Event Turnaround Time by 85%

Across the hospitality industry, forward-thinking properties and property management companies choose Sertifi to help them close business quickly, recognize revenue faster, and collect signed agreements in a secure, PCI compliant manner.

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How Are Hotels Embracing Mobile Moments? | blogs.forrester.com

Mobile is changing travelers' behaviors and expectations worldwide, making mobile moments the next battleground for hospitality and travel industry. Following up on my earlier brief for airlines, my latest Brief: Hotels Differentiate With Mobile Moments shows hotel brands how to better embrace mobile moments. Hotel customers' usage of mobile is increasing rapidly all over the world. They use mobile devices for multiple hotel- related activities beyond booking, such as using their mobile as a room key, ordering services, and controlling smart hotel rooms. Hotels have the urgency to embrace mobile moments because they need to:

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New Survey Reveals Latest Hotel Trends Across the Country

The American Hotel & Lodging Association (AHLA) today released the 2016 Lodging Surveythe definitive industry review examining the top trends in the hotel industry. Conducted by industry data provider STR and funded by the American Hotel & Lodging Educational Foundation (AH&LEF), the survey provides a comprehensive understanding of amenities, guest services and more.

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Modus Hotels Selects TrustYou for Integrated Customer Communication Platform

TrustYou, the world's largest guest feedback platform, today announced its partnership with Modus Hotels, a Washington DC Lifestyle Hotel Company that develops, owns and operates a portfolio of hotels and restaurants in various cities across the U.S. Through this partnership, Modus Hotels will use the guest feedback platform to provide guests with new touch points throughout their stay and analyze the performance based on the guest's feedback.

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Eight Companies with 175+ Properties Sign to Implement Aptech's Hotel Software Solutions

Aptech Computer Systems announced it signed agreements with 8 hotel companies with a total of 175+ properties in the past six months. Six companies integrated and centralized multi-brand data collection and analysis with Aptech's Execuvue business intelligence hotel software. Other operators installed Profitvue enterprise back office and Targetvue budgeting and forecasting for faster response to market and business fluctuations. Aptech's PVNG browser-based back office system is in use by several companies and will be released in the coming months. Aptech is the leading provider of hotel software for business intelligence, budgeting, and enterprise financial accounting. Click here for more on Aptech's products and services.

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Puzzle Partner, Phocuswright and StayNTouch Team Up to Deliver Content That Matters

Puzzle Partner, a leading tactical and strategic marketing agency, today announced the success of a partnership with industry leaders Phocuswright and StayNTouch. The trifecta of Phocuswright data, StayNTouch's domain experience and innovation, combined with Puzzle Partner's marketing expertise, enables the development of meaningful, research-oriented content for hotel and travel audiences.

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Inntopia, a subsidiary of Northstar Travel Group, acquires Ryan Solutions

Inntopia, the SaaS e-commerce software subsidiary of Northstar Travel Group, has acquired Ryan Solutions, the leading CRM database marketing business serving destinations and resorts.Ryan Solutions, started in 2004, provides database marketing services to resorts, destinations and attractions, with leadership in the mountain destination and ski resort industry. Ryan Solutions' CRM database marketing complements Inntopia's SaaS e-commerce solutions for resorts, destinations and attractions, with a similar profile of current and prospective customers.The founders of Ryan Solutions will continue with the combined Inntopia/Ryan Solutions business. \"We have worked closely with Trevor Crist and the whole Inntopia team for several years providing complementary services to our common clients. We are very excited to merge our businesses to create a fast growing, diversified software and services business for our markets,\" said Corey Ryan, founder and CEO of Ryan Solutions.\"We believe the combination of Ryan Solutions and Inntopia offers our partners a broader set of technology solutions to drive engagement, bookings and loyalty for their customers and to expand their business,\" said Trevor Crist, CEO of Inntopia, Inc. Inntopia, Inc. is a subsidiary of Northstar Travel Group, the leading business-to-business information, marketing solutions, face-to-face events, business intelligence and software company serving the global travel industry. \"The acquisition and merger of Ryan Solutions and Inntopia is another important step in the transformation of Northstar into a marketing solutions and technology company serving all key segments of the travel industry,\" said Tom Kemp, CEO of Northstar Travel Group. \"Ryan Solutions is the first acquisition since our new partnership with Wasserstein Partners which was completed in June.\" said Kemp.About Ryan SolutionsRyan Solutions is a leading customer relationship management (CRM) and database marketing provider f

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Starwood Preferred Guest Expansion of Design Hotels Partnership

Starwood Preferred Guest (SPG), the award-winning loyalty program now part of Marriott International, Inc. (NASDAQ: MAR), today announced even more access to extraordinary destinations with the signing of its 100th Design Hotels partner property, The Naka Phuket in Thailand. SPG Members can now access 100 unique and original experiences in in-demand destinations, including areas where the program did not previously have a footprint such as Iceland, Grenada, and the Ukraine.

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Five Hotel Trends for 2016 - by Harvey Chipkin | travelmarketreport.com
You just can't catch a break in the hospitality industry. Even at a time when hotel occupancy rates are soaring in many domestic markets, disruptive forces like the sharing economy, the emerging millennial market, and changing tastes in food and beverage are forcing hospitality industry leaders to rethink the way they do business. That was the theme among many speakers at the recent Hotel Experience trade show held here at the Javits Center. Here are five big trends that kept coming up on the trade-show floor.

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Tech is Enhancing Our Travel Experiences, Shows New CTA Survey

Almost all travelers who own a smartphone rely on their devices to enhance their travel experience in several ways, according to a new survey released today from the Consumer Technology Association (CTA). The study finds travelers use technology to provide easy access to information and directions, capture pictures and video, and stay in touch with family and friends.

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Hotelogix and GuestCentric join hands to offer hoteliers globally an integrated, cloud-based solution

GuestCentric Systems, the premier digital marketing platform for hotels announced a new partnership today with Hotelogix, a leading property management system (PMS) provider to automate hotel operations with channel manager, booking engine and front desk.

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Marriott International's Lifestyle Brands Join Forces With Fast Company to Design and Innovate for Next Gen Travelers

Marriott International, the world's largest hotel company with over 360 lifestyle hotel properties around the globe, announces today an exciting new partnership with Fast Company, deepening its commitment to influence, lead and innovate in today's rapidly evolving travel industry. Together with Fast Company, Marriott International will continue to strive to break new ground in shaping memorable and enriching experiential travel for millennial-minded individuals.

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Robinsons Brewery have recently undertaken revenue management workshops with Guestline

With 300 pubs, inns and hotels across the North West, Robinsons wanted to understand the logic behind revenue management. The team wanted insight into how they could maximise revenue and what they could do to drive more revenue throughout.

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eRevMax to unveil a new innovative platform for hoteliers

eRevMax, the hotel technology expert, will be unveiling Demand Central - a revolutionary business analytics solution available exclusively on LIVE OS. For any hotelier wishing to know the demand to their city, this is the platform they should look at.

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[Infographic] Is Your Website Driving Away Group Business?

Do venue websites actually provide the information planners need or do venues just think they do? Is the information provided in a way that appeals to planners and helps influence which venues they select? With widespread internet access, it is easy for planners to get venue information in just secondsand just as easy to move on when it's not there. The cost of not giving planners what they need is high losing just one event a month can cost venues $300,000 of group revenue a year*.

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10 Successful Travel Digital Marketing Campaigns

Digital transformation has empowered travel consumers, while fundamentally impacting the way they buy, experience and share their vacations before, during and after their trip.

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DataArt exhibits latest travel innovations at The Phocuswright Conference, Los Angeles 14-17 November 2016

DataArt, the global technology consulting firm that creates end-to-end solutions, will be exhibiting its cutting-edge and business-proven travel technology innovations at the annual Phocuswright Conference being held in Los Angeles from November 14th thru the 17th.

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BEST WESTERN HOTELS & RESORTS ANNOUNCES RECORD SUCCESS DURING ANNUAL GLOBAL CONFERENCE AND CONVENTION

Phoenix -- Best Western Hotels & Resorts celebrated its annual convention this week and recapped a number of accomplishments from its 70th birthday year. Joined by approximately 2,600 members of the Best Western family, Best Western Hotels & Resorts' President and CEO David Kong led the celebration and discussed each company advancement.

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Why Exa has hotels and their guests asking Is There an Echo in Here?

Chances are, by now you have heard your friends, colleagues or the mainstream media singing the praises of the Amazon Echo, the hottest new must-have omni-directional smart speaker, powered by a voice-controlled virtual assistant called \"Alexa\". Amazon CEO Jeff Bezos once explained that the 'all-knowing assistant' Alexa was inspired by Star Trek, where Captain Kirk, Spock and the rest of the crew could summon the Enterprise's intelligent computer from anywhere to swiftly access the information they needed. What you are soon going to hear about is game-changing enterprise grade software from NYC startup Exa.ai - that turns the Amazon Echo into an on-property, personal concierge. It has both hotels and their guests asking, \"Is there an Echo in here?\"

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Nor1 Releases Universal Upsell Management Portal

With a modernized and optimized interface, improved functionality and built-in access to help and training, the new management portal assures hoteliers have the ability to strategically and intelligently manage every aspect of upsell revenue optimization.

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Airbnb In New York Losing Ground | tourism-review.com

Airbnb in New York is losing the battle, at least for now. NYC has increased fines to dissuade owners from renting their homes for less than 30 days, a sanction clearly intended for the users of websites such as Airbnb. New York state has hit the online housing rental companies like Airbnb by endorsing legislation which increases fines for people renting their entire home for less than 30 days. Airbnb immediately indicated that it would appeal the decision in court, which recognizes the interests of the hotel industry while ignoring the voices of tens of thousands of New Yorkers, said Josh Meltzer, a manager for Airbnb.

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Hotel Emperador sees the impact of advocacy as guests reach 200k global travelers with Flip.to

Flip.toa marketing platform that lets your guests become advocates to introduce your hotel and earn new guestshas helped Hotel Emperador Madrid amplify its reach to over 200,000 potential new guests. The four-star property in Madrid's city center has attracted an enormous network of potential guests from around the world, perfect for this classic European locale.

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October

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ITB Berlin Convention: knowledge for tomorrow's world

The think tank of the international travel industry discusses the main topics of our time and offers an insight into future trends Experts provide information on artificial intelligence, on support from social media in a crisis and Chinese investment in hotels Admission is free for trade visitors at ITB Berlin

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IHG Connect On Track to Reach 1,500 Hotels In Americas This Year

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces a significant deployment milestone of IHG Connect, its industry-leading guest Internet solution. IHG Connect is on track to be live in 1,500 hotels in the Americas region by the end of the year, with plans to roll out the platform to all 5,000+ IHG hotels worldwide.Launched in 2015, IHG Connect delivers a faster, more reliable and consistent hotel Internet guest experience by combining significantly increased bandwidth and state-of- the art, cloud-based Wi-Fi technology. A key component of IHG Connect is the auto recognition feature for IHG's loyalty members, where guests only need to sign in once to access hotel Wi-Fi at all IHG Connect- enabled hotels. They will automatically be connected for all future visits. Additional IHG Connect features include:

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Nominations now open for EyeforTravel's Mobile Innovation in Travel Awards 2017

Does your travel company have what it takes to succeed in mobile? Is your app a key weapon in your battle to win and engage travel consumers? Top travel brands will find out as they battle it out as part of EyeforTravel's Mobile Innovation in Travel awards taking place in San Francisco, April 24th 25th as part of EyeforTravel's San Francisco Summit.

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Omnichannel approach is vital for travel brands

Travel brands must invest in top-of-the-range, responsive websites alongside high quality smartphone and tablet apps to satisfy the demands of customers, who are using multiple channels to research and book their trips.

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Rotana joins hands with Farah Experiences to support the growth of leisure tourism in Abu Dhabi

In a major move aimed at supporting Abu Dhabi's position on the global tourism map, Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia and Eastern Europe, and Farah Experiences, a leading provider of world-class entertainment experiences, today signed a strategic partnership agreement aimed at supporting the growth of leisure tourism in Abu Dhabi and promoting the emirate's unique tourist attractions and experiences in key international markets.

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Monopoly Hotels & Resorts Partners With Resnet World

Monopoly Hotels & Resorts newly founded hospitality membership alliance and support services provider, today announced it has entered into a partnership with ResNet World to offer world-class global reservations connectivity to independent hotels and national hotel groups.

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PolyU Study Finds Hong Kong to Feel Pressure from China's Free Trade Zones

The further development of China's new free trade zones (FTZs) is likely to affect Hong Kong's tourism industry in various ways, according to Ph.D. student Mingjie Ji, Associate Professor Mimi Li and Professor Brian King of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers review the areas that are most at risk from the development of FTZs. They conclude that although Hong Kong may lose some mainland tourists, it stands to benefit if it adopts a cooperative approach to seeking closer socioeconomic integration with the mainland.

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HSMAI's Asia Pacific aims to provide hoteliers with the tools to set strategy for 2017

Improving revenue at your hotel is not just about the right price, it's about lowering costs and increasing the spend of the customer on-property. Integrating digital marketing, and online customer experience analytics, into the hoteliers' strategy is important because it helps close the 360-degree customer engagement, retention and acquisition cycle. Hoteliers have learnt how to track conversions, and the source of traffic, now we're set to learn the next step in analytics actioning insights from online customer behaviour. Hoteliers have this data available to them, it's time to learn how to use it to continuously improve!

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Travel like a VIP \"Luxury Healthcare On Demand\"

ModernCare is making it possible for the modern day traveler to seek out and receive \"on demand\" healthcare in the comfort of their hotel room. Connecting Travelers and Medical providers on a scalable level is the ultimate goal. It's also the biggest challenge. There are many reasons why some consider this platform unrealistic, however; there is no reason for travelers leave their hotel room for a non emergency medical incident. According to multiple studies, over 80% percent of all ER visits can be completed in an \"urgent care\" setting.

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How data can overcome commoditization in travel

In many cases travel has become a commodity like sugar, oil or steel, where the product is mostly indistinguishable from competitors' products and the primary way to differentiate offers is in the price. Indeed it is fair to say that today there is little difference between one low-cost flight and another, or between one mid- priced business hotel and another.

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Hyatt to Introduce New Global Loyalty Program World of Hyatt\"

Hyatt Hotels Corporation (NYSE: H) today unveiled World of Hyatt, Hyatt's new global loyalty program, which will launch on March 1, 2017. World of Hyatt is about building community and engaging with high-end travelers.

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BETC Pop & BETC Luxe Reveal Sofitel's New Brand Song

BETC Pop & BETC Luxe accompanied Sofitel Hotels & Resorts to create the new brand song. \"Reverie\" was written specifically for Sofitel, inspired by the brand's ability to blend local culture with French art de vivre. A mix between French heritage and US culture defines the duo HAUTE who created this original track with bespoke lyrics.

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The Best In Business Class?

Today, Bloomberg's Eric Rosen asked who is winning the U.S. business class cabin showdown. In his article he detailed everything you need to know about the new business class cabins debuting on Delta, United and American Airlines. We don't play favorites at GBTA, so we'll let you decide for yourself and read more from Bloomberg here.

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HFTP's Annual Convention Delivers Thought-Provoking Discussion for Hospitality, Finance and Technology Professionals

More than 555 Hospitality Financial and Technology Professionals (HFTP) members and hospitality industry professionals came together, from around the globe, for HFTP's 64th Annual Convention last week. This year's Annual Convention was revamped, with a completely new format, to progress the event to keep up with evolving business practices. The three-day event was held from October 1921, 2016 at Caesars Palace Las Vegas Hotel & Casino in Las Vegas, Nevada USA.

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RMS Bringing Email Marketing Manager to The Hospitality Cloud'

Next month, RMS Hospitality Solutions will unveil an Electronic Direct Marketing (EDM) tool that enables hoteliers to create, send and track custom marketing campaigns. The new Email Marketing Manager will be a premium module that resides within RMS The Hospitality Cloud. With this feature, hoteliers can view past campaigns and create new blasts as needed.

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AAHOA Receives ISSA Hygieia Network's Eidyia Award

On the heels of its annual Women's Conference last month in Baltimore, the Asian American Hotel Owners Association (AAHOA) has been awarded the Eidyia Award by the International Sanitary Supply Association (ISSA) Hygieia Network.

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Four Seasons Unveils Research and Discovery Studio

From the thread count of the sheets that drape its legendary beds to the scent of bath amenities that bring a property's unique personality to life, there is an attention to detail in the design of every single experience that has made Four Seasons synonymous with luxury the world over. This dedication to the guest experience and a belief that no detail is too small is the inspiration behind the new Four Seasons Research and Discovery Studio or R&D Studio a workshop designed for experimentation and play that was unveiled today at the company's global headquarters in Toronto.Complete with graffitied walls, communal meeting and workspaces, and multiple testing areas where ideas can be explored in greater context, the R&D Studio is a collaborative workspace where Four Seasons considers everything from table settings and lighting specs to staff wardrobes and bathroom amenities all in pursuit of perfecting the guest experience. \"One of the most frequent comments we receive from guests is, 'How do you do it?'\" says J. Allen Smith, President and CEO, Four Seasons Hotels and Resorts. \"It takes a tremendous amount of effort to create seemingly effortless experiences every single day, at each and every one of our properties around the world. We start by hiring the right people exceptionally talented individuals who are passionate about what they do, who share a commitment to service and an almost obsessive attention to detail and give them the tools and freedom to create the experiences that have come to define Four Seasons.\"With a growing portfolio of luxury hotels, resorts and private residences in more than 40 countries around the world, Four Seasons maintains its focus on creating unique properties that are custom-designed for each market. Working closely with internationally-acclaimed architects and interior designers, the company creates world-class properties in every location where it operates, properties that are distinct and graceful compl

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Still time to book for HOSPACE 2016 on 10 November

There is still time to book for HOSPACE2016 the annual Conference and Exhibition of HOSPA, the Hospitality Professionals Association for Finance, Revenue Management and IT - to be held on 10 November at the Sofitel London Heathrow, Terminal 5.

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Asia's hotels gear up for the business travel boom

For the millions of business travelers visiting Shanghai, their focus is less on getting a room with a view of the Pudong district's futuristic skyline and more on ensuring easy access to that allimportant early morning meeting.

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Searchmetrics Universal & Extended Search 2016 [Infographic]

Gone are the days where optimizing for search was a simple technical process. Marketers must plan their strategies based on which platforms their current and potential customers use most; they must develop resources to handle Extended Search integrations and understand how to optimize for each in ways that Google will consider useful.

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Mind the Gap: Bridging the Divide Between What Hotel Customers Expect and What They Get

By the time a guest arrives at your hotel, his or her expectations have been set by everything they have gleaned from your website and online ads to past guests' reviews to word-of-mouth from friends and family. Now it's time to deliver the promise. Is your team ready?

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Loyalty Leader Wyndham Rewards Unveils Industry-Defining Expansion

Recognizing guests' needs to travel differently from trip to trip, Wyndham Rewards today unveiled plans to expand its award-winning program across one of the world's largest hospitality companies, Wyndham Worldwide, starting with the immediate addition of more than 17,000 condos and homes to the program's already-impressive, nearly 8,000 hotel redemption portfolio. The move is an industry-first both in terms of scale and global impact. With more than 120,000 properties across 100 countries spanning hotels, vacation ownership and professionally managed vacation rentals, Wyndham Worldwide offers travelers something no other provider can: the opportunity to experience travel the way they want regardless of location or type of accommodation. Now, Wyndham Rewards members can enjoy the unique and authentic vacation experience that comes from staying in a private accommodation - from a stone cottage nestled near Bordeaux & Toulouse in France; to a slope-side retreat in Park City, Utah; to an architectural dream home in Palm Springs, Calif. \"Hotel goers have long been rewarded for their loyalty, it's time for guests of vacation ownership and vacation rentals to be rewarded too,\" said Wyndham Rewards head of loyalty Noah Brodsky. \"We're changing the game and doing so with unprecedented scale. Wyndham Worldwide is like no other hospitality company in the world, and with this expansion, we're complementing our hotel portfolio by giving members access to some of our most aspirational vacation ownership and vacation rental properties.\" Starting today, Wyndham Rewards members can choose from 25,000 hotels, condos and homes around the world to redeem their hard-earned points for a free night by visiting www.wyndhamrewards.com/redeem. A free night at any Wyndham Rewards hotel can be redeemed for just 15,000 points, while a free night across the new 17,000 options in the portfolio can be redeemed for just 15,000 points per bedroom, per night. Added Brodsky, \"T

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Westin Hotels & Resorts Partners With Delta Air Lines

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today announced the latest in a series of sleep offerings that promise a better slumber for travelers, extending beyond just the guestroom. Challenging the staid in-flight sleep experience, Westin continues to power ahead in partnership with Delta Air Lines (NYSE: DAL) with the new Westin Heavenly In-Flight Blanket rolling out in Delta's First Class cabins starting mid-November.

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Hilton Reports Third Quarter Results; Spin-Off Transactions on Track for End of Year [Infographic]

Hilton Worldwide Holdings Inc. (\"Hilton,\" or the \"Company\") (NYSE: HLT) today reported its third quarter 2016 results. Highlights include:

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Maestro PMS Exhibits Latest Innovations for Independent Hotels and Resorts at HX and TribalNet Shows

In November, Maestro PMS will exhibit its hotel management software solutions specifically designed for independent hotel and resort operators, multi-property groups and gaming properties at two of hospitality's leading tradeshows, TribalNet and HX: The Hotel Experience. Attention to client service, sophisticated feature set, innovation and integration have paved the way in bringing the Maestro solution to hundreds of discerning properties across the globe since 1978.

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HeBS Digital & Google Discuss How Hoteliers Can Use Smart Data Marketing to Drive Direct Bookings and Lower Distribution Costs | By Mariana Mechoso Safer

Last week, hoteliers arrived at Google's NYC headquarters for \"The 2016 Travelers Mindset Conference: Using Smart Data Marketing to Drive Direct Bookings and Lower Distribution Costs.\" Speakers from HeBS Digital & Google discussed the various ways hoteliers can use data to build a digital marketing plan that reaches the right people, at the right time, on the right device to win the booking.

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Radisson Blu Mammy Yoko, Freetown to participate in Sierra Leone Documentary Production

Radisson Blu Mammy Yoko Freetown, Sierra Leone, is delighted to announce their partnership with a major documentary film production in Sierra Leone by multi-Emmy and BAFTA award winning production company Insight TWI.

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Guestline and Tierney's launch Connect event for hoteliers in Ireland

Guestline has teamed up with their Irish partner, Tierney's, to host a new Connect event in Dublin, aimed at the Irish hospitality market.

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Hospitality Software Leader Cendyn Hires Three Key Executives in Response to Rapid Global Expansion

Cendyn, the cloud-based hospitality software and services company headquartered in South Florida, has elected to hire three, key subject matter experts to round out its executive team. September marked the hiring of Bryan Happ as chief financial officer, Michael Bennett as senior vice president global marketing and business development, and David Kidd as vice president of product management.

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Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers

TrustYou (www.trustyou.com), the world's largest guest feedback platform, today announces an agreement to provide Meta-Review data for Skoosh, a membership-based travel site with tremendous reach across Europe. With this new collaboration TrustYou expands the reach of review data provided to websites and travelers worldwide on scale. The site currently boasts 400,000 members.

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Hotelogix and GuestCentric join hands to offer hotels globally an integrated, cloud-based solution

GuestCentric Systems, the premier digital marketing platform for hotels, and Hotelogix, a leading property management system (PMS) provider, have announced a strategic alliance wherein both products will be offered to hotels as one, integrated solution. For hotels, such an offering presents tremendous value both companies are pioneers in their space and the combined solution offers clients two best-in-breed solutions for their investment.

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Luxury Hotel Sales and Marketing Veteran Introduces JAR ADVISORS, LLC

Headquartered in Chicago, Illinois, JAR Advisors, LLC works collaboratively with luxury brands in the hospitality space and beyond to drive financial performance and enhance value for owners. From helping companies optimize top-line revenue with top-level talent, to strategic sales and marketing expertise, JAR Advisors offers clients comprehensive recruitment and consulting services.

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Bartech to Showcase Latest Innovations in Hotel Minibar Design and Technology at BDNY 2016

Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, will exhibit its latest minibar innovations at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 13-14, at the Jacob K. Javits Convention Center in New York City, BDNY is the leading trade fair and conference for the hospitality design industry, showcasing the best new products for hotel design professionals. BDNY attendees visiting booth #1575 this year will have the opportunity to take part in live demonstrations of Bartech's innovative new standalone eTray, as well as the flexible Neotray guestroom vending solution, and the company's C41 and DD46 automatic minibars.

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Amadeus and Derbysoft partner

In today's connected society, small and mid-sized hotel chains and independent hotels are empowered to compete against their larger hotel chain counterparts as the internet offers a fantastic opportunity to reach the same audiences. It is against this backdrop that Amadeus announced today a partnership with DerbySoft, a market leader in hospitality distribution technology, to connect hotels of all sizes to metasearch engines and online travel agents (OTAs) helping them to compete in this busy hotel marketplace.

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Why Brands Like West Elm and Restoration Hardware Are Opening Hotels | cntraveler.com

Hotels have long been more than just places to sleep. Beyond floor-level boutiques to help you with your souvenir shopping or the opportunity to get a hotel robe monogrammed before taking it home with you, it's becoming increasingly common to buy the sheets, towels, or even the beds you loved in that pod hotel in Singapore or that bolthole in Cape Town. Upscale housewares and decor brand Restoration Hardware has a line of bedding specifically for hotels, which interested properties can purchase in bulk from its website. But the brand wasn't done there: In 2015, it raised even more eyebrows when it announced plans to open a Restoration Hardware-branded 14-room hotel with restaurant in New York City's Meatpacking District neighborhood. (There is currently no set opening date.) While the move surprised some, it was quickly followed with other similar announcements: the Los Angeles-based textiles company Parachute Home recently opened a one-bedroom outpost, and furniture and housewares mecca West Elm also revealed that it, too, would get into the hotel game by opening branded hotels in markets like Savannah, Detroit, and Minneapolis in 2018.

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RateGain Launches the Ultimate Hotel Online Competitiveness Tool - Optima

Optima carries out a fine-grained examination of critical statistics, particularly rates and availability, for hotels and travel companies. This analysis eventually delivers deeper insights to the hotel about granular and massive shifts in the marketplace, in order to maintain rate parity across every linked channel.

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Will Trump Hotels Survive Donald Trump the Candidate? | smartertravel.com

There's an intriguing theory, fully articulated by the liberal filmmaker Michael Moore, circulating on the Internet that Donald Trump has no real interest in winning the race for President. Rather, the theory goes, Trump's true goal is to enhance his personal brand, in the process driving more business to his current portfolio of enterprises and setting the stage for the creation of a Trump media empire.

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Trump Hotels Names New Lifestyle Brand Scion

Trump Hotels today revealed the official name and concept details for its much-anticipated new hotel brand, Scion. Scion, which means \"descendant of a notable family,\" is a multi-faceted lifestyle brand developed in response to the boom in social clubs and the \"we\" economy. \"

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Meet the robot receptionists: a sign of things to come - JLL Real Views

A good receptionist often has certain characteristics a helpful manner, a friendly disposition and good organizational skills.

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AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding

The American Hotel & Lodging Educational Institute (AHLEI) and the Pacific Asia Travel Association (PATA) have signed a partnership agreement to strengthen the bonds and shared interests of the two organizations in the areas of training and education.

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Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet

Epteca announced today that it is expanding its marketplace ecosystem to Lufthansa Systems BoardConnect inflight entertainment system (IFE), creating a game-changing platform for a highly customized customer- journey experience.

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Hilton Worldwide to Host AAHOA Young Professionals' Day at Hilton

Hilton Worldwide will host a brand workshop today for 50 young hoteliers from the Asian American Hotel Owners Association (AAHOA).

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Commitment to Sustainability Buzzes Across The Ritz-Carlton Portfolio

From the panhandle of sunny Florida on the east coast of the United States, to Berlin, Germany, five exquisite properties of The Ritz-Carlton Hotel Company house honeybees as extensions of their Community Footprints programs and continued commitment to environmental sustainability efforts.

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Best Available Rate Replacing Commercial Demand at UK Hotels

A new study by hospitality intelligence firm, HotStats, identified that the value of bookings via Best Available Rate (BAR) has increased by more than 235% at hotels in the Regions since 2000.

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Lodging Interactive Offers Search Engine Marketing To BookingSuite Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced it is offering special Search Engine Marketing (SEM) programs to all BookingSuite hotel customers. It was announced last week, via an email to all hotel members, that BookingSuite would no longer provide SEM services to its member hotels effective January 1, 2017.

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Sonesta St. Maarten and Monscierge Create New Technology for Guest and Staff

Specific to Sonesta St. Maarten, global hospitality technology provider Monscierge has developed a custom integration that provides check-in functionality for guests, as well as verifying requests made by guests using the resort's mobile app throughout their stay.

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Marriott International Raises RMB 2.24 Million for Underprivileged Chinese Youth

Marriott International hosted its fourth annual charity gala in support of Yao Foundation today and raised a total of RMB 2.24 million to further support education projects for underprivileged children in rural China.

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SALTO Systems to unveil new SALTO Hospitality website

SALTO systems, a world leader in access control is announcing the official launch of its hospitality websiteSALTO Hospitality (www.saltohospitality.com) focused primarily on targeting the needs and demands of the hospitality sector within the remit of access control solutions. The primary objective of the SALTO Hospitality website is to serve the highly specific and tailored requisites posed by the sector, reaching a global audience through the site and offering hoteliers an in depth understanding of how SALTO is best placed to empower hotels worldwide in achievin g their broad access control requirements. Rob Zijl (VP Hospitality Access Solutions) Throughout the website, SALTOs flagship products are explained in detail along with exciting developments of the mobile access range and Bluetooth Low Energy devices (BLE), in addition to displaying the extensive stylish electronic lock collection. The primary focus of the website is on personalizing access control solutions to cater for the unique needs of differing hotel types, from large resorts to small boutique hotels. The websites sleek conceptual design enables users to navigate through content in a structured and intuitive fashion. The key areas of SALTOs Hospitality solutions are clearly designated and each section explored in depth to ensure users obtain a complete picture of SALTOs innovative products. The website itself is designed to reflect the pioneering nature of the products and services it aims to promote, offering users a wealth of information presented in a clear and concise format. Moreover, hoteliers will also be able to see when and where SALTO will be exhibiting at trade shows around the world and will be provided with the possibility of filling in contact forms if they wish to engage in discussion with company representatives.The official launch of the webpage is expected to take place during the first week of November, at the EquipHotel trade show in Paris.We very much look forw

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Boutique & Lifestyle Lodging Association To Hold First Ever Paris Conference at EquipHotel Trade Show

Paris The Boutique & Lifestyle Lodging Association (BLLA) will host the association's first ever Paris Conference on November 9, staying true to its mission to provide opportunities for global recognition and connections for the world's best in hospitality. BLLA is the official organization to the world's premiere boutique hotels, dedicated to connect independent, upscale hoteliers with fellow industry innovators. BLLA's Paris Conference, which will be held at the travel industry's premiere trade event, EquipHotel, will create an intimate networking environment for leaders in the hospitality industry, as well as opportunities to learn from the field's revolutionaries.

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TrustYou Launches Extensive Partner Program TrustYou Connect Offering Free Guest Feedback Solutions

TrustYou, the world's largest guest feedback platform, today announces the launch of TrustYou Connect allowing eCommerce providers like PMS, CRM, IBE, RMS, OTA, and GDS to integrate TrustYou's guest feedback platform. More than 20 partners worldwide such as FASTBOOKING, Cloudbeds and eRevMax have already integrated with TrustYou Connect to offer guest feedback solutions to thousands of hotels across the globe.

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Hawthorn Suites by Wyndham Serves Up Homemade @ HawthornSM Bringing Chef-Curated Eats to Travelers on the Road

Hawthorn Suites by Wyndham says 'NO MORE' to cold delivery, solo bar snacks and downright bad travel meals. Wyndham Hotel Group's extended stay brand today introduced Homemade @ HawthornSM, a new chef-driven in-room cooking program designed for guests to feel at home when hitting the road for long stretches. \"With a lot of unsatisfying and unexciting food options out there, it can be tough to stick to your routine on the road,\" said Larry Hambro, brand vice president, Hawthorn Suites by Wyndham. \"For travelers who are on the road for three weeks or three months, like many of our guests, a hotel stay isn't a vacation it's life. Homemade @ Hawthorn gives them the ingredients they need to feel settled, at home, and on track with delicious, easy-to-make meals that can be created right in their hotel suite.\" Award-Winning Chef PartnersHawthorn Suites by Wyndham tapped acclaimed culinary minds Chef Hari Nayak a New York-based chef, restaurateur, author and culinary consultant and Chef James Rigato former Top Chef competitor and owner of the award-winning The Root Restaurant & Bar and Mabel Gray in Michigan to create exclusive flavor-driven recipes designed for hotel living that anyone can make, even when away from home. Each of the chef-crafted seasonal recipes featured in the program's e-cookbook is available at www.hawthorn.com/homemade. Currently, the e-cookbook contains fall and winter dishes, and as the seasons change it will update with spring and summer plates. All meals such as sloppy joe tostadas, rigatoni with kale and pecorino, and salad with chickpeas, broccoli slaw and coconut were designed to be easily prepared in Hawthorn Suites' fully equipped in-suite kitchens. Dishing on America's Favorite Travel FoodsA recent survey[1] from Hawthorn Suites uncovered 66% of Americans, including 84% of millennials, agree being able to cook in a hotel room would make them feel more at home when traveling. \"We know this is something travelers

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AccorHotels and LinkedIn create Business Check powered by LinkedIn

In a major partnership, AccorHotels, a world-leading travel and lifestyle group, has joined forces with LinkedIn, the world's largest professional network on the Internet, to enrich its mobile app with an unprecedented new service for travelers.

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Hilton Celebrates All Meeting, Event and Travel Professionals as WowMakers

Think back to events you've attended, from big conventions to weddings to company off-sites and sales incentive trips. While you were blissfully enjoying the occasion, dedicated professionals were carefully planning, making decisions and thwarting crises behind the scenes. These meeting, event and travel professionals lead fast-paced, pressure-filled jobs managing logistics, instilling creativity and fostering attendee engagement. But these industry heroes - 100,000-plus in the U.S. alone - don't always get the credit they deserve.

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Autograph Collection Hotels Launches Unprecedented Cultural Program Focusing on Independent Film

Autograph Collection, Marriott International's distinctive portfolio of one-of-a-kind hotels, is launching theIndependent Film Initiative. Launching in January 2017, this dynamic, experiential cultural program will celebrate independent film an art form that shares Autograph Collection Hotels' goals of championing individuality and diversity. The initiative will be curated by respected names working at the forefront of independent cinema including Franklin Leonard, Founder & CEO of The Black List, and digital entertainment distributor, FilmBuff.

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Guestline create new art deco style website for The Earl of Doncaster Hotel

Guestline are delighted to launch a new website for The Earl of Doncaster Hotel, which has an enhanced navigation experience and a bold, new design that reflects the brand personality of the hotel.

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Jw Marriott Hotel Hong Kong Announces Asia Edition Of conversations With Christie's Event Series

JW Marriott Hotels & Resorts and Christie's are delighted to announce a special preview exhibition of fine and rare timepieces on Friday, 18 November at the JW Marriott Hotel Hong Kong, as part of Conversations with Christie's a global event series from the two luxury brand partners.

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Online Travel Reimagined' at Web In Travel

Web In Travel (WIT) gathered speakers and participants from its first edition, to discuss, 12 years later, what changes they had seen and how they imagine the future business of online travel. The WIT pioneers spoke alongside new and emerging players from across Asia, to discuss how they are innovating and disrupting the business of travel in their geographies. WIT 2016 attracted 100 speakers, featuring senior executives from global companies such as AccorHotels Asia Pacific, Expedia, Kayak, Booking.com, Google and TripAdvisor, alongside Asian companies including as Ctrip, MakeMyTrip, Alitrip, Rakuten and Agoda. \"As the online travel industry matures and technology evolves, changes are happening rapidly and we need to adapt,\" said Yeoh Siew Hoon, founder of WIT. \"With WIT this year, we wanted to bring together people who have participated in WIT for years with mavericks who have fresh ideas and energy, to inspire everyone attending to raise this industry to its next level.\"Building on previous editions of WIT, the conference kicked off with a Bootcamp for travel start-ups. From a record number of entries, the most diverse in terms of geography and business models that WIT has received, seven entrepreneurs competed for the chance to present their ideas at WIT, and three emerged at the conference Cape, Backstreet Academy and Sports Where I Am. Of the three, Cape won the Start-Up Pitch Competition for their flight-booking platform that focuses specifically on selling standby tickets, generating incremental revenue from last-minute seats sold. Cape won a place in the Travelport Labs Accelerator programme, which comes with seed funding of US$30,000 and US$120,000 worth of cloud credits under the IBM Global Entrepreneurship programme.\"The travel startup ecosystem is maturing in Asia,\" said Jason Nash, global vice president of marketing and product incubation, Travelport. \"Their thinking is fresh and their ideas very innovative. Cape was outstandi

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Days Inn Launches New Marketing Campaign

Days Inns - Canada today announced the launch of an integrated media campaign to support its fall promotion designed to drive incremental value to its hotels and generate awareness for its Wyndham Rewards loyalty program.

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Clock Software introduces Clock Kiosk as part of its cloud hotel system

There are no second chances with first impressions so it's important to get it right the first time. Check-in is one of the first things guests experience at the hotel and with their digitally dominated lifestyles, they are most likely to prefer a prompt and self-directed process.

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How Hotel Marketers Can Win The Battle Against Online Travel Agencies | forbes.com

When Marriott finally sealed their long-awaited $13B merger with Starwood Hotels & Resorts, most headlines framed it as the dawn of the world's largest hotel operator. Those in the marketing industry, like myself, saw it from a slightly different perspective: the next strike in the ongoing war between hotels and online travel agencies (OTAs). By going through with the merger, the combined Marriott-Starwood group now owns 30 brands altogether, meaning guests can choose between thousands and thousands of hotels all across the world. And tellingly, just hours after the deal was announced, guests could also merge their Marriott and Starwood member rewards into one joint account. Compare this to the months it took American Airlines and US Airways to sync their loyalty programs upon merging. Why so fast?

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Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?

Robert Meza, ZUMATA's Head of Cognitive Solutions and Strategic Partnerships, participated in a panel titled \"Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?\" at the WIT (Web In Travel) 2016 Conference held at the Marina Bay Sands, Singapore on October 18, 2016.

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Benbria Study Finds Reliability and Speed Are Key to Guest Messaging Within Luxury Hotel Segment

Benbria Corporation, the maker of the Loop mobile guest engagement solution for the hospitality industry, has released a summary paper on a major study conducted over the past few months with Cornell University's Institute for Healthy Futures and the International Luxury Hotel Association (ILHA). Focused on the impact of mobile messaging and technology on service quality within the luxury segment, the highlights of this study were shared exclusively last month at the ILHA Pinnacle Summit in Washington, DC.

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Mobile Technology and Impact on Service Quality in the Hospitality Industry.

Throughout 2016, Benbria, the International Luxury Hotel Association, and Cornell University's Institute for Healthy Futures partnered to explore a trend that is becoming increasingly relevant in our always-connected world: the relationship between mobile technology, particularly with regards to messaging, and service quality at hotels.

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Oaks Hotels & Resorts observes a rise in the long stay traveller

The demand for long-stay, serviced apartment accommodation in Australia is continuing to swell, according to leading accommodation provider Oaks Hotels & Resorts, who has observed a rise in extended stays (28+ days) across its portfolio, increasing by 23.77 per cent in the 2015-16 financial year compared to the previous year.Particularly popular with the corporate traveller segment and those travelling regularly for business on corporate negotiated accounts, extended training periods and corporate relocations, the appeal is undoubtedly the combination of self-contained accommodation in key CBD locations, such as Sydney (up 41.48 per cent in the 15-16 financial year), Brisbane (up 34.95 per cent) and Melbourne (up 25.75 per cent) paired with onsite leisure and business facilities, underpinned by competitive rates.But more surprisingly is the leisure market who has also shown strong traction, with more travellers opting to stay for longer in convenient apartment-style accommodation in key resort locations, such as the Hunter Valley, Port Stephens, Cooloongatta, Caloundra, Glenelg, Darwin and Broome with the group's regional leisure portfolio also showing increases on previous years.Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, said the hotelier had noticed long-stay occupancy growth in a number of leisure destinations across the country, spurred largely by various travel markets seeking a sea change over winter.\"What we have seen over the past three months, in particular, has been an increase in the retiree market, who are choosing to rent out their homes for extended periods of time and relocate to a warmer climate during the cooler months.\"Our properties in destinations like the Sunshine Coast, Port Stephens and Redcliffe are benefiting from the 'grey nomad' long stay movement, where travellers can enjoy the advantages of staying in an idyllically located resort complete with self-contained facilities and premier leisure a

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LodgIQ Debuts LodgIQ One, First-ever Intelligent Platform To Utilize Real-time Market Data For Price Optimization

LodgIQ, which is firmly committed to reimagining the discipline of revenue optimization, today announced the launch of its ground-breaking new platform, LodgIQ ONE.

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Expedia Begins Revealing Its Big Ambitions in Hotel Services | skift.com

Expedia Inc. is in the process of introducing globally a new way for hoteliers to promote ancillary services such as discounted spa treatments, loyalty points or free parking on brands from Expedia.com to Hotels.com but the new product is mostly interesting because it is emblematic, although a small element, of the online travel agency's huge ambitions in providing new business services to the hotel industry. And getting a greater foothold in the hotel industry as a service provider is a way for Expedia to increase its influence, gain a wider audience and offset the hundreds of millions of dollars the company invests annually ($830 million in 2015) in its wide-ranging technology platforms.

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Karl Lagerfeld to open hotel chain | theguardian.com

Karl Lagerfeld announced on Monday that he plans to launch his own branded hotel chain, with the first to open in the Chinese gambling hub of Macau in 2018. Karl Lagerfeld announces plans for Macau hotel Read more His first hotel is being built with a local partner in the luxury Lisboa Palace Complex in Macau but the Lagerfeld group is in the process of studying other opportunities to open other properties around the world, it said in a statement.

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Milestone's Galexi is the First CMS in Hospitality to Launch Google's AMP Website

Milestone announced today that its Galexi CMS is the first in the hospitality market to launch an AMP site compatible with Google's AMP guidelines. The website for Millwood Inn (http://www.millwoodinn.com/) in the AMP format, provides an exceptional user experience with lightning fast download speeds. It is expected that AMP pages will be Google's preferred method of delivering content (https://www.ampproject.org/) to mobile users because they are designed to provide a significantly faster download experience compared to non-AMP mobile sites.

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AC Hotels by Marriott Debuts Inspiring Campaign at Grand Opening of AC Hotel Atlanta Buckhead

Bethesda, Md. -- AC Hotels by Marriott, the modern, design-driven, lifestyle brand from Marriott International, Inc., gives a sneak peek at its highly anticipated global media campaign in collaboration with Nigel Barker, celebrated fashion photographer, New York Times best-selling author, TV personality and newly appointed AC Hotels global ambassador.

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Choice Hotels Announces Choice Privileges Planner Rewards

Choice Hotels International, Inc. (NYSE: CHH) announced today a new Planner Rewards program, further enhancing the value of its Choice Privileges rewards program. Participating meeting planners can earn 4 points for every dollar when they book a meeting at any participating meeting-friendly Choice Hotels location. Planners can earn up to 200,000 points per meeting by booking meeting rooms, guestrooms and even food and drink provided by the hotel. More than 1,000 hotels are participating in the U.S. and Canada. A minimum of 10 guestrooms booked at the same time for one meeting or event are required to participate.

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Bruno Mars Announces Long-Term Relationship With MGM Resorts International

Four-time GRAMMY Award-winning superstar entertainer Bruno Mars will help kick off the opening seasons for MGM Resorts International's two new entertainment venues on each side of the country, Park Theater at Monte Carlo in Las Vegas and The Theater at MGM National Harbor in Maryland.

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Hollywood stars heading backstage in the hotel sector

Actors Robert Redford, Catherine Zeta-Jones and Leonardo DiCaprio have more in common than their Oscars: all have also taken an active role in the hotel industry. Robert De Niro is another Academy Award winner who is slowly but surely carving out a name in the hospitality world. Already the owner of The Greenwich in New York, scene of his 1976 successTaxi Driver, and the Nobu hotel in Manila, Philippines, De Niro has just been granted planning permission for an upmarket 83- bedroom project in London's Covent Garden. Described as a joint operator along with Capital & Counties, De Niro brought star power to the project which in turn sparked media interest not to mention creating a unique draw for De Niro fans.

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Hilton Launches Major Expansion of Industry's Largest Soap Recycling Program to Help Communities in Need

Hilton (NYSE: HLT) today announced that all 750 properties across its All Suites brands will recycle discarded soap and amenity bottles and donate them to reduce hygiene-related illnesses for communities in need. Marking the first time in the industry this is required as a brand standard, it is a major expansion of what is already the industry's largest soap recycling program that will now include 1,370 hotels participating across Hilton's portfolio.

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[Infographic] Marriott Rewards Illustrates Trends With First Global Travel Tracker

Many people go on vacation to decompress, de-stress and take a mental break from the rigors of work. According to international respondents of the Global Travel Tracker released today by Marriott Rewards, while a vast majority of people choose a nap over getting the heartrate pumping with a long run (67 percent vs. 33 percent), it's not as cut and dry in how to return to work more relaxed. Coinciding with Marriott's Global Travel Day on Friday, October 14, and in celebration of the recent, historic acquisition of Starwood by Marriott International, the global travel tracker is a new survey that illustrates trends among travelers worldwide.

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[Infographic] Driving Visitors To Your Business: The Power Of Social Media In Tourism

In the past, tourist organisations depended heavily on travel trade and more traditional channels such as print and television advertising campaigns. Whilst a traditional campaign may still have its place, failure to engage in a serious social media marketing strategy will impact negatively on your market share.

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Hilton Among Founding Members of White House First Job Compact

Hilton today joined other leading American companies as a founding member of the White House's First Job Compact. The initiative represents President Obama's call-to-action for communities and businesses to help connect out-of-school, out-of-work Opportunity Youth ages 16 to 24 to their first jobs.

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[Infographic] How Long is too Long for a Hotel to Respond to Guest Requests?

Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by hotel service innovator ALICE, info.aliceapp.com.

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12 Luxury Hotel Brands: A Social Media Presence Overview

On the hunt for the #socialmediaallstars2016 within the luxury hotel industry, L.I.K.E. Hospitality Consulting conducted an independent study to determine the potential that different luxury hotel chains achieve in terms of their social media presence. Over the past four months, L.I.K.E. has investigated and analyzed several luxury hotel chains, such as the Ritz-Carlton, Kempinski, Four Seasons and Waldorf Astoria in terms of their social media presence. Throughout this study, the focus was kept on the individual hotel properties' digital presence, the amount of followers and further investigations, all of which are currently happening on the most relevant social media platforms, namely: Facebook, Twitter, Instagram, Google+, LinkedIn, Flickr, Pinterest and YouTube. Other platforms, which you may have expected to see here, were excluded for obvious reasons

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ADB Releases Independent iTV Research Findings as2016 In-Room Entertainment Preferences Study'

Best-in-Class Research reveals which Interactive Television features are important to guests and hoteliers Searchable Interactive Program Guides (IPG), Over the Top Services (Netflix, Amazon Prime Video, Hulu etc.), Screencasting, Group Messaging, and the ability to Pause Live TV top the list of IRE services important to hoteliers and guests Geneva, Switzerland and Broomfield, Colo. -- ADB today announced a new White Paper that reveals critical research about what hoteliers and guests deem important in a hotel's in-room entertainment offerings, specifically relating to the guestroom TV experience. Titled the \"2016 In-Room Entertainment Preference Study\", this report reveals eye-opening conclusions, including the fact that hoteliers consider several IRE services to be more important than guests do. The three-tier research project, commissioned by ADB and conducted by The Consultancy at Pointer's Ridge, is now available by clicking here. The ADB team will be available to discuss the insights contained in the whitepaper at the Hotel Technology Next Generation (HTNG) Conference in Barcelona, Spain October 25-27. \"ADB is pleased to present these in-room entertainment metrics,'\" said Chris Dinallo, SVP Business TV for ADB. \"This is a ground-breaking piece of research that provides direct and actionable intelligence from the two most important constituencies in hotels about what is most important to them in the IRE arena. Specifically, we wanted to learn how closely the hotel TV experience should mirror what guests have at home; whether they prefer to view their own content in the hotel (Bring Your Own Content, BYOC); how guests prefer to watch BYOC (do they connect to the TV and how, or use their own device, BYOD); and what they expect to find in the guest room of tomorrow. We asked similar questions of hoteliers, and then compared the data. \"The findings from this study are very enlightening,\" he said. Two thousand demographically-balanced hotel sta

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Guest reviews increase five-fold at the Dolby Hotel

With over 77% of travellers checking reviews as part of their booking process, it's imperative for hotels to be actively encouraging guests to review their stay in order to drive their TripAdvisor ranking.

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Starwood Preferred Guest Launches New Catering and Events Offer

Starwood Preferred Guest(SPG), an award-winning loyalty program, and SPG Pro, its comprehensive loyalty offering for meeting and travel professionals, are offering even more reasons to celebrate this upcoming festive season with the latest catering events offer. The new Toast Twice promotion gives SPG and SPG Pro members a chance to earn double Starpoints on all eligible catering events starting from today until February 28, 2017 at over 1,300 SPG participating hotels and resorts around the world. The offer applies for events that are booked through the sales office. The event may consist of either a dining or catering component only or it can be combined with a booking of nine guestrooms or less. To qualify for the Toast Twice promotion, SPG and SPG Pro members should register at spg.com/toasttwice by February 28, 2017.

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Marriott Hotels Introduces World's First Hotel Innovation Incubator M Beta at Charlotte Marriott City Center

Marriott Hotels, the flagship brand of Marriott International, the world's largest lodging company today, celebrated the grand opening of its M Beta at Charlotte Marriott City Center, an innovation lab that functions as the world's first hotel in \"live beta.\" From keyless entry upon arrival to digital experiences in the fitness studio, every corner of the hotel allows for rapid prototyping, inviting guests to test and give feedback in real- time, ultimately shaping their future hotel experience.

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[Infographic] Snapchat 101: What Brands Need to Know

What does the rise of Snapchat mean for brands? How big is the audience for the social messaging app? Is it only for Millennials? How are companies using it to reach consumers? And, most importantly, should it be part of your marketing strategy? To find out, check out MDG Advertising's new infographic, Snapchat 101: What Brands Need to Know. It tackles these questions using data from recent research reports, as well as what we've learned from our own client engagements. The areas covered include:

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Meetings and Event Organizers Say Politics Do Play a Role in Site Selection | meetings-conventions.com
Meeting Professionals International does a quarterly survey of senior-level meeting planners and suppliers, and then releases a quarterly outlook report, which I always review and use to produce forward-looking strategies for clients and corporations. Being the data junkie that I am, I noticed that the Summer 2016 Outlook contained some interesting responses.

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Hotel Company Cancels Huge Loyalty Points Giveaway Amid Fraud | time.com

Just a few hours after announcing a massive loyalty points giveaway, Wyndham Hotels and Resorts abruptly cancelled the promotion because of obvious and significant examples of fraud before the offer even went live. On Tuesday morning, Wyndham announced that it was launching a historic opportunity, promising that people would receive four Wyndham Rewards points for every Starwood Preferred Guest point donated to charity between 12 p.m. and midnight on Oct. 11. The promotion was Wyndham's way of attempting to boost charitable donations, while wooing loyalty members over from Starwood, which recently merged with Marriott to become an even more formidable competitor in the hotel business.

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Lodging Interactive Provides Hotels Online Real Time Sales Support Via Live Chat

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service to now include real-time sharing of hotel promotional materials during online chats with potential guests.

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The Complete Guide to Choosing the Right Website CMS Technology, a New eBook Just Launched by HeBS Digital

A hotel website needs to be so much more than a pretty face for the property; it needs technology powering it that is built to drive direct hotel bookings. A successful hotel website must incorporate the right balance of excellent design, state-of-the-art website CMS (Content Management System) technology, robust merchandising capabilities and engaging visual and textual content, while providing optimum user experience from top to bottom. Created by HeBS Digital, The Complete Guide to Choosing the Right Website CMS provides hoteliers with concrete ways to evaluate this crucial website technology, including what features and functionalities to look for that are essential in driving direct bookings and selling the overall hotel experience.

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How Airbnb Uses Data Science to Improve Their Product and Marketing | kissmetrics.com

As well-known as it is today, Airbnb had quaint beginnings. Unable to afford the rent for their San Francisco loft, founders Brian Chesky and Joe Gebbia turned their living room into a mini bed and breakfast, hosting three guests from a local sold-out trade show where lodging was scarce. The original design for AirBed and Breakfast provided temporary living quarters, breakfast and business networking opportunities for those who were unable to book a place to stay for local events due to demand.

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How to Raise the Bar on Your Hotel's Revenue Management Practices

The responsibility of optimizing a hotel's revenue performance sits squarely on the shoulders of its revenue managers. It's a high-pressure job involving tracking, forecasting, pricing, analyzing availability, and optimizing channel distribution, and the results of this effort can keep managers and owners awake at night if not properly executed. Thankfully for Meyer Jabara Hotels, our revenue managers are sleeping soundly with most of the multi-branded and independent properties in the portfolio achieving 100% market share in revenue per available room.

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StayNTouch Reveals Four Proven Hacks for Hotels to Capitalize on OTA-Generated Bookings

A new e-book, \"Four Proven Hacks for Hotels to Capitalize on OTA-Generated Bookings,\" has been released by mobile hospitality technology leader StayNTouch. The insightful guide was developed based on decades of industry experience and addresses one of the most critical areas of thought leadership best practices for hotels to leverage the business they win from OTAs to achieve more revenue from them and turn these guests into returning customers.

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Technology Influences Traveler Expectations, Especially Millennials | mediapost.com

Technology is influencing consumer travel, and there is an opportunity for travel brands to better meet these new expectations. That's according to Blitz, a Los Angeles-based creative agency, whose client list includes Aruba, Collette Travel, Icelandair, Hilton, Disney Parks and Resorts, Holland America, Princess Cruises and Seabourn Cruises.

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Phocuswright Launches Second Annual Phocuswright India

Travel industry research authority, Phocuswright, announces the launch of the second annual Phocuswright India, the Asia Pacific counterpart to its preeminent United States- and Europe-based conferences. The two- day event, held February 28 March 2, 2017, takes place once again at The Leela Ambience Gurgaon Hotel & Residences, Gurgaon, India, and features travel innovators, executive keynotes, panel discussions and debates, as well as exhibition and networking opportunities.Building on the success of last year's conference, which gathered 400 attendees, Phocuswright Indiabrings together travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. Registration opens today.\"We're happy to be back at the Leela Ambience for the second installment of Phocuswright India,\" says Lorraine Sileo, Phocuswright's senior vice president, research. \"We have more speakers, more innovators, more industry leaders and more content prepare for great education sessions and even greater networking opportunities. This year really is bigger and better than before.\"The theme of the 2017 Phocuswright India, Funnel Revolution, encapsulates the key driving forces defining the Asia travel market. The Funnel Revolution invites you to contemplate:

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Travel distribution industry underestimates the speed and scale of the consumer revolution, says new LSE study

Artificial Intelligence, virtual reality and the use of portable technology could change travel distribution as we know it over the next 10 years, according to a new independent study released today by the London School of Economics (LSE). At the same time, industry and consumer pressures will generate more complexity in both content and technology. As consumers begin to expect more personalised content throughout their travel journey, the technology managing the differentiation of airline fares and services will become more complex. Those players who do not innovate fast enough to adapt to these changes will miss out on growth opportunities, says the LSE. These are just some of the potential 'future pathways' identified in Travel distribution: the end of the world as we know it?, an LSE study commissioned by Amadeus. The report provides a credible and objective benchmark for the industry. It recommends six areas for industry-wide collaboration:

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Premier Inn Middle East partners with IDeaS Revenue Solutions to accelerate revenue growth

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, announced an agreement with Premier Inn Hotels LLC, to implement IDeaS G3 Revenue Management System (RMS), IDeaS Revenue Performance Insights (RPI) and IDeaS Advisory Services for select hotels across the Middle East.

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Soothing Ruffled Guests: Hotels Meet Threat of Bad Reviews | nytimes.com

Pam and Larry Willis had recently purchased the Gables Wine Country Inn in California's Sonoma wine region four years ago when they received it: their first TripAdvisor threat. A guest pulled me aside and said he didn't get the level of concierge service he expected and was going to write a negative review online if he didn't get his money back, Mr. Willis said. It was pretty bold. Mr. Willis told the guest he was sorry but the complaint did not warrant a refund. Ultimately, the guest took no action. But the episode put the Willises on guard.

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Now Available: Q4 2016 Edition of HeBStrategy, HeBS Digital's Hospitality Digital Technology & Marketing Strategy Whitepaper

To help hoteliers better understand the most important hospitality technology and digital marketing news from Q3 and the biggest factors that should be shaping their strategy for the last quarter of the year, HeBS Digital created the Q4 Edition of HeBStrategy: Hospitality Digital Technology & Marketing Strategy Whitepaper.

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[Infographic] The Business Value of User Experience Design

Focusing on providing an excellent user experience can help improve your conversion rate and increase your revenue. To find out more about the costs and savings of offering an excellent UX design, check out the infographic.

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New AccorHotels brand for Millennials

Millennials or the so-called 'Generation Y' is a target group of young adults that is challenging the international hospitality. In collaboration with future guests, experts, students and a committee with 12 millennials the Accor management put together a new budget hotel concept: the JO&JOE brand.

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Profitable Beds in Pubs event

The programme will be launched at an event in November and will focus on improving operations and driving revenue into pubs offering accommodation. \"Pub accommodation is a hugely important, but perhaps overlooked, element of the licensed hospitality offering. It was one of the standout success stories of this year's ALMR Christie & Co Benchmarking Report, showing the highest level of like-for-like growth across the whole of licensed hospitality.

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Onyx CenterSource Debuts, Unifying Three Brands Under One Name

DALLAS (Oct. 10, 2016) Onyx Payments, the global leader in hotel commission payments and recovery services, today announced it is relaunching under a new name, Onyx CenterSource, to unify its brands and better reflect its breadth of services to the hospitality and travel markets.

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Airbnb Rolls Out a New Homepage, Focused On Experiences | all-about-airbnb.com

In preparation for the Airbnb Open and the launch of City Hosts, Airbnb is gradually rolling out a new homepage design, with a simpler design and a strong focus on experiences as a key message. As for most of the changes rolled out by Airbnb, the new homepage has been released as an A/B tests and thus is not yet live for 100% of the traffic.

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Cuban tourism: when detente brings a new revolution | hospitality-on.com

It would be hard not to notice the leading role played by Cuba in the news following Barack Obama's historic announcement setting the stage for lifting the embargo on Cuba. On December 17, 2014, the American President turned the page on a tumultuous and painful history of more than fifty years, putting an end to this singular anachronism to finally bury the last remnants of the Cold War in the Americas. If there is one sector that is feeling the impact of this tectonic shift, it is certainly tourism and the hotel industry.

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Customer experience takes centre stage for North America's travel industry

If there was one thing to takeaway from Day 1 of EyeforTravel's recently rebranded flagship US show it was that customer experience is more important than product.

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METRO Accelerator: ten new start-ups develop the restaurant of the future

The METRO Accelerator powered by Techstars is kicking off its second round with ten new start-ups. The international teams from seven cities and five countries will participate in a three-month, intensive programme at the offices of the German Tech Entrepreneurship Center in Berlin where they will receive active coaching from around 100 mentors from the founders, investor and hospitality scene and up to 120,000 of start capital each. Above and beyond this, METRO will support the start-ups with its infrastructure, network and know-how throughout this period. With the second round, the METRO Accelerator powered by Techstars is developing into a platform for cooperation and networking among industry players. The maturity of the young companies played a significant role in the selection process of the start-ups for this year's Accelerator. Many teams have already successfully established products in the market.

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Welcome Fans by AccorHotels picks up speed!

The first two successful episodes of Welcome Fans enabled fans from all over the world to enjoy a thrilling experience close to their favorite artists at the AccorHotels Arena. Now, the Group is extending the program to other sports and events partnerships. AccorHotels is reaching out to all fans, whatever their interests, with this range of unique experiences and exclusive content, and strengthening the bond it has forged with spectators across the board.

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Travel Tech Start-Ups Can Apply to Marriott Hotels' First Accelerator Programme

Marriott Hotels in Europe is launching a unique accelerator programme to find and accelerate tech start-ups that enhance the travel and hospitality experience. The programme will give budding companies the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio within Europe. Upon completion of a successful test period, Marriott Hotels could potentially offer an ongoing partnership with the start-up.

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A floating hotel with self-flying rooms just got a little closer to becoming a reality | businessinsider.com

When you travel, you usually don't want to spend a lot of time in your hotel room you want to explore. But a new futuristic hotel concept called Driftscape might make you want to stay indoors. The idea, which comes from Canada-based design firm HOK, is that each room would be a flying glass pod.

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The Best and Worst Hotels for Cashing in Rewards Points | wsj.com

Here's something different: A simple-to-use loyalty program with huge rewards. The top performer in a new comparison of hotel loyalty program payback is Wyndham Hotel Group, which revamped its Wyndham Rewards loyalty program 18 months ago to make it a lot more beneficial to travelers. Consulting firm IdeaWorks, which specializes in loyalty programs, compared earning and burning points at six different hotel chains and found average payback at Wyndham is nearly 14%. For every $100 you spend at Wyndham, Ramada, Days Inn, Wingate and other hotels, you can get back $13.60 worth of stays on points.

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TrustYou Expands The World's Largest Guest Feedback Platform with Fully Integrated Real-Time Messaging

TrustYou, the world's largest guest feedback platform, today announced the launch of TrustYou Messaging. This real-time guest messaging service is based on the technology provided by Checkmate, a company acquired by TrustYou earlier in 2016. The integration into the guest feedback platform enables hotels to operationalize and benefit from guest feedback at every point in the traveler's journey: while searching and booking before the stay, during the on-site experience, and after the stay while collecting post-stay feedback.

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Rocket Fuel Finds That Reaching Household Influencers Can Have Direct Impact On Driving Online Conversions

Rocket Fuel Inc. (NASDAQ: FUEL), a leading Programmatic Marketing Platform provider, today announced the launch of the Rocket Fuel Institute, a research group dedicated to delivering fresh, data-driven marketing insights to help brands, agencies, advertisers, and marketers deliver results that matter. For its first initiative, Rocket Fuel today released a report outlining the hidden impact of influencers within a household on the purchasing process. It found that showing ads to multiple users in the same household influencers and buyers increased likelihood of conversion by 211 percent.

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TEDxEcoleHoteliereLausanne will take place on the 18th of October 2016 at the Ecole hoteliere de Lausanne

We are a team of 18 international and dynamic students from EHL, joining voluntary forces to host an independently organized TED event at the Ecole hoteliere de Lausanne. Since 2012, we have played a key role in facilitating distinguished speakers to spread new ideas and captivating stories to an ever-growing audience. Our goal is to bring the TED experience to our University and to give back to our Lausanne community.

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Registration Now Open for Europe's Second Annual Revenue Strategy Forum 7 November, Amba Charing Cross Hotel, London

As the international travel community prepares to gather at the World Travel Market just a few miles away, hospitality innovators and brand executives from companies such as NH Hotels, citizenM, Google and HVS will convene 7 November at the Amba Charing Cross Hotel for the second annual Revenue Strategy Forum (RSF), a spirited discussion and networking event focused on how hotels can create value in a rapidly evolving marketplace.

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HeBS Digital Asks Hoteliers: How Can Your Property Boost Direct Revenues 25%, Guaranteed?

With occupancies flat this year and even projected to decline in 2017 due to increased supply in most major markets and competition from non-traditional suppliers (Airbnb), and hotel operation costs increasing, HeBS Digital wants to help hoteliers see revenue increases year-over year in the only way possible: by lowering distribution costs. How much is 25% of more revenue? Hoteliers that use the 'Revenue Boost Calculator' to find out will also receive a complimentary Book Direct Action Strategy Plan.

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Hotstats: London and Regional UK Revenue Gap Doubles

A new study by hospitality intelligence firm, HotStats, identified that TrevPAR at hotels in London is now 35% above the regional UK, compared to 16% in 2000.

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HFTP Expands Informational Website Portfolio with New Finance-Based News Site: Finance Bytes

Leading global nonprofit hospitality association Hospitality Financial and Technology Professionals (HFTP) has launched a new finance-specific website: HFTP Finance Bytes. The new website is the fourth, and latest, addition to the association's informational website portfolio: HITEC Bytes (technology-specific website); HFTP Club Bytes (club-specific website); HFTP News (association-specific website); and now, HFTP Finance Bytes (finance-specific website).

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NAVIS Continues Growth, Expands Into Reno

Fueled by a fast-paced growth trajectory, NAVIS, the nation's leading reservation sales and marketing platform for the hospitality industry, today announced its expansion into Reno, Nevada with plans to hire 57 new Reservation Sales and Service Associates (RSSA). This launch marks the company's continued expansion in the southwest region to complement their HQ in Bend, Oregon, and East Coast Office in Orlando, Florida.

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The Registry Collection Program and Fairmont Heritage Place Renew Long-Standing Affiliation Agreement

The Registry Collection program, the world's largest luxury exchange program, announced that it has renewed its affiliation agreement with Fairmont Heritage Place (FHP), the private residence club division of Fairmont Hotels & Resorts, to continue their long-standing relationship. Seven Fairmont Heritage Place properties are included in The Registry Collection exchange network, making these world-class resorts available to the program's more than 43,000 members.

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Marriott International Rapidly Expands its Footprint across Africa

Marriott International (www.MarriottNewsCenter.com) continues its robust expansion across the African continent with news of brand-new signings of new properties in Cape Town, Nairobi, Cairo and Mauritius. This announcement comes hot on the heels of Marriott's recently completed acquisition of Starwood Hotels and Resorts, which has created the world's largest hospitality. The transaction has increased Marriott's distribution in Africa, thus affirming the company's number one position across the continent.\"The past couple of weeks have seen an incredible transformation for our company, and I am proud to say that we are continuing the momentum with our expansion and development plans across the African continent,\" said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. \"We officially opened the Kigali Marriott Hotel yesterday, under the patronage of His Excellency, The Honourable Prime Minister Murekezi, and today we announce six new deals across Africa, which when open, are expected to bring our total African property and room count to 205 and 37,000 respectively.\"These new signings comprise over 1100 rooms, and include AC by Marriott's brand entry into Africa. The Cape Town deals are in partnership with the Amdec Group, Marriott's long term partner and owners of the new Marriott Hotel and Marriott Executive Apartments Melrose Arch in Johannesburg, announced last year and currently under development. The Amdec Group has been instrumental in bringing in Marriott International's global brands into South Africa, as they were the first to announce Marriott Hotels, Marriott Executive Apartments and now AC by Marriott and Residence Inn by Marriott into the market. The AC Hotel Cape Town Waterfront will be located at the gateway to Cape Town's waterfront, while Harbour Arch will be the site of the 200-room Cape Town Marriott Hotel Foreshore and the 150-room Residence Inn by Marriott Cape Town Foreshore.The

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The Steigenberger Hotel Group is now Deutsche Hospitality

Steigenberger Hotels AG is a traditional company set for international growth. The company intends to tap into new markets. To do this, it is changing its brand architecture and consolidating its three hotel brands into one umbrella brand: Deutsche Hospitality. Puneet Chhatwal, CEO of Steigenberger Hotels AG, says: \"These two words combine our German roots and our international vision. The new umbrella brand is a vital lever that will unleash dynamism, help us to expand internationally, and drive innovation.\"

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HSMAI Washington DC Chapter and Society of Government Meeting Professionals National Capital Chapter to Host Golf Tournament

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter and the Society of Government Meeting Professionals National Capital Chapter will host a networking golf tournament and dinner Oct. 18 in northern Virginia.

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[Infographic] American's On The Move - 35% of Extended Stay Travel Due to Relocation

Extended stay travel is in high demand now more than ever before and for good reason. HotelPlanner.com, the leading online provider for group travel and extended stay bookings, released the results of a new survey highlighting the latest industry trends within the U.S. extended stay hotel marketplace.

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Kube Systems Mobile Charging Solutions Responding to Business Travelers' Demands

A new study released last month from the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA), shows that business travelers in the U.S. and Canada want technology amenities that \"most hotels do not currently offer.\" Hotel Technology Study: How Do North America-Based Business Travelers Use and Feel about Hotel Technology? revealed that 35 percent of business travelers want more regular outlets and USB outlets, and 32 percent want in-room chargers for smartphones and/or laptops. The Kube Clock for guestrooms and the Kube 5 Portable for public spaces from Kube Systems is meeting these business traveler demands, while the soon-to-be-released Kube Essentials will make mobile device and laptop charging available in 2017.

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Mantra Legends Hotel Launches New Interactive Experience For Delegates

Popular Gold Coast conferencing and function venue Mantra Legends Hotel, Surfers Paradise has launched a new and unique interactive meetings experience for conference delegates. From interactive activities to memorable food experiences, Mantra Legends Hotel conference delegates will now receive access to a host of stimulating experiences during their event to optimise their conference experience and add a fresh twist to the hotel's impressive conference space and facilities.

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Cruise tourists book more often with travel agencies and spend more money

In recent years cruises have become a boom segment of the travel industry. In 2015, around 22 million cruises were undertaken worldwide, so that compared to the previous year the cruise market grew by around three per cent. These are findings of a special survey by the World Travel Monitor, carried out by IPK International and commissioned by ITB Berlin.

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Cautious Optimism for Investors in Sub-Saharan Africa Hotel Sector

Investor sentiment for hotels in Sub-Saharan Africa remains positive despite economic headwinds in key markets, according to the latest JLL research into the sector. The long-term outlook continues to be strong and is driven by positive economic, demographic and tourism trends, with all indicators pointing to continued hotel demand growth as the region's economy and hotel sector continue to mature.Speaking at the Africa Hotel Investment Forum in Kigali, Rwanda, Xander Nijnens, Senior Vice-President, Hotels and Hospitality Group, JLL Sub-Saharan Africa (www.JLL.com), said: \"Our medium-term outlook for the hotel sector is positive and JLL forecasts demand growth of 3% to 5% per annum during the coming three years. From an investment perspective, we forecast USD1.7 billion to be invested in hotels in Sub-Saharan Africa in 2017 and a further USD1.9 billion in 2018. The new supply pipeline continues to grow with greater efficiency in realising new developments as the sector matures\".Nijnens added, \"The hotel sector is not, however, without its challenges and we are seeing an increasing divergence of the performance and outlook for key markets. The region offers a broad range of challenges and opportunities, as well as risk and reward. From the perspective of global capital searching for investment opportunities, the region can be a challenging one to navigate. Investors and lenders alike are recognising this and, while regional players continue to leverage their first mover advantage to entrench their presence in the sector, global capital will increasingly flow into the region as markets mature and transparency increases.\"Hotel developers and operators are increasingly understanding how to tap into this demand and are offering a broader hospitality offering best suited for each market and client base. This demand growth, paired with more effective matching of supply to demand, sets a good foundation for investment. Nijnens noted that, \"Long-term

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Starwood Capital Announces Principal

Starwood Capital Group, a leading global private investment firm, announced today that it will launch PRINCIPAL, a new urban lifestyle hotel group, on 1st November 2016, following a capital investment in the portfolio of approximately 150 million.

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Hotel innovator Barry Sternlicht returns to take on Airbnb | ft.com

More than a decade after leaving the hotel business, Barry Sternlicht is making a comeback. And, in doing so, the man regarded as one of the industry's visionaries believes he has a blueprint for today's hoteliers as they are squeezed by digital upstarts such as Airbnb and Expedia. Mr Sternlicht founded Starwood Hotels and Resorts in 1995, and built it into one of the world's largest hotel groups. He introduced innovations that were quickly imitated by rivals: Starwood's Preferred Guest loyalty programme; Westin's Heavenly Bed that made plush mattresses a unique selling point; and the W Hotels chain, which brought hip, boutique accommodation to the masses.

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Why Hotels Need A 24-Hour Refund Rule | huffingtonpost.com

Marcie Derosas's hotel problem was solved within minutes of contacting me. She'd booked a nonrefundable room online without paying close attention to the fine print. An hour later, she returned to cancel the reservation, but was told she couldn't. I'm hoping you can help me, she wrote. No problem, I wrote back. Minutes later, Derosa told me not to bother. Fortunately, the hotel decided not to charge me, she says. Maybe that's because the hotel knew that was the right thing to do. The domestic airline industry already has a federally mandated 24-hour rule for cancellations. Should hotels offer the same courtesy?

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Leading Danish chain selects IDeaS G3 Revenue Management System to optimize revenue strategy

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced a new partnership with Denmark's largest domestic hotel chain, Comwell Hotels to increase revenue performance across the company's portfolio with IDeaS G3 Revenue Management System (RMS).

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Five ways chatbots could change the hotel industry

With the widespread adoption of in-house apps, instant messaging and even robots, hotels are on the cusp of a chatbot revolution.Chatbots are already working hard in the hospitality industry, from taking fast food orders to helping travelers plan their trips. While conversational AI is very much in its infancy in the hotel sector, it certainly has plenty of potential, says Nigel Symonds, Hospitality Consultant at Avenue9. So how could chatbots change the hotel industry?

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HeBS Digital's smartCMS Website Technology Wins World Travel Award and Voted North America's Leading Travel Merchandising Solution Provider 2016

The people have spoken, and HeBS Digital is honored to announce that their innovative smartCMS website technology has received the World Travel Award for North America's Leading Travel Merchandising Solution Provider 2016. This recognition designates HeBS Digital as creators of one of the most innovative website technology platforms in the world, and a leader in hospitality digital marketing technology.

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Rotana dominates World Travel Awards 2016 with 15 wins

Dubai, UAE -- Affirming its position as one of the leading hotel management companies in the Middle East, Africa, South Asia and Eastern Europe, Rotana scooped a total of 15 awards at the Middle East Gala Ceremony of the World Travel Awards (WTA) 2016, including being named the \"Middle East's Leading Hotel Brand\" for a record-extending 10th straight year.

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Duetto to Provide Revenue Strategy Solutions for Grupo Hotelero Santa Fe

Duetto, the market leader in hotel profit optimization technology, announced today that it will implement GameChanger, its Revenue Strategy solution, for Grupo Hotelero Santa Fe, one of Mexico's fastest-growing hotel chains, bringing new insights on pricing and demand to a dozen hotels encompassing more than 3,000 rooms under the Krystal Hoteles brand. Grupo Hotelero Santa Fe is known for superior locations, excellent guest service, high-quality facilities and outstanding guest technology at all its properties, including the newly renovated Krystal Grand Reforma Uno in central Mexico City.

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Park Inn by Radisson Launches Global INNovation Room' Program

Nine of the leading hotel management schools gathered in Manchester, England, last weekend for the launch of an international campaign from Park Inn by Radisson that aims to drive innovation around the company's guest experience whilst supporting the Youth Career Initiative (YCI) for young people at risk of unemployment.

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Indulge in the Local Culture at SpringHill Suites' New Art of Local Series

SpringHill Suites by Marriott is excited to announce the launch of the brand-wide \"Art of Local\" series. The all- suite hotel brand is bringing the local community and their artistic expressions into hotels across North America to inspire guests to explore each destination through art. Style and design are basic foundations of SpringHill Suites, and to continue building on those foundations, the Art of Local programming is focused bringing the city's finest artisans into the hotel lobbies to showcase their talents, allowing guests to immerse in local culture. Today's event at the SpringHill Suites Chicago Downtown/River North is the official kick-off of this new program.

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Hotel RL Honors National Coffee Day

Every day is Coffee Day at Hotel RL, where even the lobby is designed to evoke a coffee shop. The signature brand of RLHC (Red Lion Hotels Corporation), (NYSE:RLH) reflects its Pacific Northwest roots by serving up the Seattle-based coffee brand Victrola Coffee Roasters at all of its properties. Hotel RL has removed coffee makers from each guest room to ensure guests receive the coffee experience they expect from a hotel. To celebrate National Coffee Day, Hotel RL locations nationwide are offering free Victrola Coffee with a coupon from http://www.redlion.com/nationalcoffeeday.

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Rainmaker Group Takes Gold in 16th Annual GGB Gaming & Technology Awards

The Rainmaker Group, the premier provider of revenue and profit optimization solutions to the gaming & hospitality and multifamily housing industries, today announces that it has been awarded the gold medal for Best Productivity Enhancement Technology for its guestrev (guestrev) platform in the 16th Annual GGB Gaming & Technology Awards. The competition, sponsored by Global Gaming Business Magazine, is the industry's premier award program, recognizing top performing companies for showing excellence in innovation and practical application in all gaming disciplines.

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Exa Ushers in the Next Generation of Guest Engagement Using Voice Automation

New York City headquartered Exa today announced the official launch of its intelligent voice automation solution for the hospitality industry that drives new revenues and takes guest engagement to a whole new level.

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Fontainebleau Miami Beach Raises Awareness For Breast Cancer Research With Eighth Annual Bleau Goes Pink Campaign

In honor of National Breast Cancer Awareness Month,Fontainebleau Miami Beach has joined forces with Sylvester Comprehensive Cancer Center at the University of Miami Miller School of Medicine, South Florida's leader in breast cancer diagnosis, treatment and care, to host the eighth annual Bleau Goes Pink campaign. To raise both awareness and funds for the cause, the iconic Miami Beach property is offering a variety of month-long dining and spa promotions. The proceeds will benefit breast cancer research at Sylvester. The resort is also debuting an all-encompassing room package with 10 percent of the total package price being donated to the cancer center.

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Home2 Suites by Hilton Releases Fresh New Way Video on National Good Neighbor Day

Did you know that only 43 percent of Americans know most or all of their neighbors?* Home2 Suites by Hilton, Hilton's (NYSE: HLT) mid-tier, all-suite hotel brand, is celebrating National Good Neighbor Day on Sept. 28 by extending warm hospitality and showcasing that getting to know a stranger can be filled with the pleasantly unexpected. To commemorate this observance, the brand is releasing its latest \"Fresh New Way\" video and spreading surprise good fortune to those in Atlanta, Philadelphia and Dallas.

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Hospitality Veterans Introduce New Boutique Hotel Brand At 2016 Lodging Conference, Phoenix

Orlando, Florida-based Artistry Hotels Partners, LLC announces the launch of Artistry Hotels, a new, full- service, independent boutique hotel brand in the \"new luxury\" segment that will deliver distinctively artful and imaginative experiences reflective of each property's location. The announcement was made today at The Lodging Conference in Phoenix, Arizona, by the brand's senior leadership team - hospitality veterans W.A. \"Chip\" Headley, III, CEO; and Bryan Guillot, COO.

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Club Carlson Partners Philippine Airlines' Mabuhay Miles

Club CarlsonSM, the global rewards program from Carlson Rezidor Hotel Group today announced the global partnership with Mabuhay Miles, Philippine Airlines' frequent flyer program. From October 1, 2016, Mabuhay Miles and Club Carlson members can earn Mabuhay Miles for stays at over 1,400 hotels within the Carlson Rezidor Hotel Group's portfolio globally.

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Trends in the Conference Venue Industry

The IACC has released the 2016 edition of \"Trends in the Conference Venue Industry.\" According to IACC CEO Mark Cooper, \"The industry growth theme of the last four years continues. This comprehensive trends report, the only one which focuses on small meetings-focused venues industry-wide, indicates that IACC members have improved revenue, occupancy, rate and profit over the previous year. For the second year running, significant strong performance was seen from IACC's corporate meeting venue operators.\"

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Geoffrey Rush Is The Latest Celebrity Fan To Join Mandarin Oriental Hotel Group's Global Campaign

Geoffrey Rush, the award-winning Australian actor, has been welcomed as the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\". The campaign elegantly connects Mandarin Oriental's well-recognized symbol - the fan - with international celebrities who regularly stay at the Group's hotels. In appreciation of their support, the Group makes a donation to each celebrity's individual choice of charity. Geoffrey Rush is the Group's thirtieth fan to join the campaign, and has chosen UNICEF to benefit,

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TravelClick's Demand360 enhances IDeaS advanced revenue management solutions, a first-of-its-kind integrated solution

TravelClick, a global provider of data-driven solutions that enable hotels to maximize their revenue, and IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced that TravelClick's Demand360 customers are now able to integrate their subscription data into IDeaS systems to allow forward-looking data that power revenue management strategies. This marks the most advanced hotel analytics and demand intelligence integration currently available in the market.

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The desk is back: Marriott is redesigning hotel rooms | washingtonpost.com

The desk is back. Marriott is redesigning its hotel rooms, and desks with chairs are once again a standard feature. Desks had started to disappear from hotel rooms partly due to a perception that they were unnecessary in the era of laptops and cellphones, and that younger travelers weren't using them. Rooms without desks also seemed to fit into a larger trend in the hotel industry toward minimalist decor.

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West Elm Expands Into Travel And Hospitality With West Elm Hotels

Today West Elm announced the expansion of its signature new modern aesthetic into the travel and hospitality industry with the launch of West Elm HOTELS (www.westelmhotels.com), a partnership with hospitality management and development company DDK. The first properties are expected to be located in Detroit, Michigan; Minneapolis, Minnesota; Savannah, Georgia; Charlotte, North Carolina; Indianapolis, Indiana, and are planned to begin opening in late 2018. Additional locations will be announced in the future.

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HRI Properties and Hyatt Announce Plans for New Hotel to Join The Unbound Collection by Hyatt

HRI Properties and Hyatt Hotels Corporation (NYSE:H) today announced plans to convert the current James Robertson building in Nashville, Tennessee into a luxury hotel joining The Unbound Collection by Hyatt portfolio. HRI Properties plans to spend approximately $50 million to update the building into a 191-room hotel, and upon opening in late 2017, HRI Lodging will manage the hotel. Locally based ESA (Earl Swensson Associates) is the architect for the project, Bell Associates is serving as the General Contractor, and Stonehill Taylor out of New York will be providing the interior design services. As with all properties in The Unbound Collection by Hyatt portfolio, this new hotel will provide rich social currency through story-worthy, shareable experiences that guests will take with them long after their stay.

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Guestline launch digital marketing solutions for the hospitality industry

Guestline are pleased to extend their suite of technology solutions with a range of digital marketing services for the hospitality sector. With the growth and popularity of digital platforms playing a significant role in a property's marketing success, it is proving essential for hoteliers to outsource their digital needs to a trusted partner.

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Duetto Introduces ScoreBoard, the Hotel Industry's First Revenue Intelligence Platform

Duetto, which delivers the hotel industry's most powerful Revenue Strategy solutions, is now offering an application that provides even greater insight into revenue and performance, helping hotels and casinos move beyond spreadsheets to better manage and grow their business on property and across entire portfolios. The new product, ScoreBoard, integrates seamlessly with property management systems to enable hoteliers to compile and centralize up-to-the-minute reports on performance data and forecasts, display custom reports in minutes and deliver big- picture insights across an entire company with one click.

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Hotel Live Chat Best Practices and Etiquette for a Better Hotel Guest Experience

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, puts out its top 5 tips for hotel Live Chat Best Practices.

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Associated Luxury Hotels International Celebrates The Recent Opening of Pasa Hotel & Spa; Presents The Hotels ALHI Member Plaque

In celebration of the recent opening of the brand new Pasa Hotel & Spa in Huntington Beach, California, Associated Luxury Hotels International (ALHI) presented the hotel with its ALHI Member Plaque. ALHI Executive Vice President Chris Riccardi (right) is seen here presenting the plaque to Scott Blakeslee, General Manager of the new Pasa Hotel & Spa.

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Hotels Need to Invest in Cellular Infrastructure Today; They Need RoamBOOST

The 2016 Lodging Technology Study predicts that technology spending will hit a record-high this year, with 54 percent of hotels planning to invest more in technology today than the previous year. Findings reveal that mobility is key driver. One of the top three priorities for hoteliers is adding bandwidth. Results show that 98 percent of hotels already have / plan to upgrade / plan to add bandwidth in public areas, and 89 percent have the same goals for guestrooms. Also worth noting, 66 percent of hotels have / plan to upgrade / plan to add a cellular infrastructure this year. RoamBOOST, a company providing cellular coverage to the hospitality industry, says these spending predications are right on target. The Distributed Antenna System (DAS) company has seen a significant increase in sales in 2016, and sales projections throughout 2017 show no signs of slowing.

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Hotel groups take multi-branding to the next level

With dozens of hotel chains vying for a slice of the highly competitive U.S. market, a growing number of brands owned by the same parent company have decided that they are stronger together than on their own.

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The Hawaii Tourism Authority and Expedia Media Solutions Use Custom-Built Facial Recognition Software to Create Personalized Travel Marketing Campaign

Expedia Media Solutions, the advertising sales division of Expedia, Inc., and The Hawai'i Tourism Authority (The HTA), tourism agency for the State of Hawai'i, today announced the launch of a new global marketing campaign, 'Discover Your Aloha,' to promote travel to the Hawaiian Islands through a custom solution featuring facial recognition technology. The first time that Expedia Media Solutions has integrated facial recognition software into a partner marketing campaign, the technology measures viewers' reactions as they engage with the video content showcasing the beauty and unique cultural elements of the Hawaiian Islands.

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Best Western Hotels & Resorts Revolutionizes Business Model, Unveiling New white Label' Franchise

Best Western Hotels & Resorts today made a bold move, introducing SureStay Hotels - a revolutionary new 'white label' franchise model in the hotel industry. SureStay will operate as a separate subsidiary while plugging hotel owners into the company's infrastructure and distribution channels.

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Scandic continuing digital development with online check-in and mobile room keys

Scandic is continuing to expand its digital offering with even more services. Since 2013, Scandic's guests have enjoyed the possibility to check in online. Now, to make it even easier to manage the entire hotel experience, Scandic is testing digital check-in and mobile room keys at selected hotels in Stockholm.

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Interstate Hotels & Resorts' Momentum Results in 70 Hotels Signed in 2016 to Date

With a wealth of brand experience and the best talent in the industry from the hotel level to corporate operations teams Interstate Hotels & Resorts consistently ranks as the top choice for hotel and resort management. The Company's momentum in 2016, with 70 new hotels under management or signed pipeline, aggregating to 14,000 rooms in the U.S., U.K., Germany and the Netherlands, showcases its ability to operate, reposition and open any hotel or resort, no matter asset class or brand, in any market worldwide. The newly added hotels join Interstate's 431 hotels with over 77,000 rooms currently under management worldwide.

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AAHOA Officers, Past Chairman to Speak at 2016 Lodging Conference

Leadership from the Asian American Hotel Owners Association (AAHOA) will be featured speakers at the 2016 Lodging Conference in Phoenix. AAHOA Chairman Bharat \"Bruce\" Patel will serve on the \"Lodging Leaders Panel: A View From the Top\" on Tuesday morning during the general session. Vice Chairman Bhavesh Patel, Treasurer Hitesh \"HP\" Patel, and 2015 Chairman Jay R. \"Jimmy\" Patel will join the event's \"think tank\" panels on Tuesday and Wednesday to discuss topics including new hotel construction, hotel renovation and conversion, and the relative merits of independent hotels versus franchised properties.

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People 1st and the Chartered Institute of Management Accountants (CIMA) recognise HOSPA's hospitality focused Professional Development Programmes

HOSPA the Hospitality Finance, Revenue Management, Marketing and IT Professionals Association is delighted to announce that its hospitality focused Professional Development Programmes in Financial Management and Revenue Management have been reviewed by People 1st and will receive the charity's prestigious Quality Mark approval for the period 2016-2018.

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Best hotel loyalty promotions for fall 2016 | usatoday.com

Hotel promotions are worth paying attention to, even if you don't stay frequently at one particular brand. Now that Starwood and Marriott are officially coming together, be sure to get the maximum value out of each program. Don't forget to link accounts at members.marriott.com, where you can transfer points between accounts at a ratio of threre Marriott Rewards points to one Starwood Preferred Guest point. Reciprocal elite status is also effective immediately.

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DESIGN, FOOD, UX - AccorHotels revolutionizes hospitality with its new brand: JO&JOE

JO&JOE is a vibrant living space, a home that is open to the external world and designed to meet the expectations of Millennials and all those who value sharing, spontaneity and experience. JO&JOE rounds out the Group's economy-brand portfolio, providing a made-to-measure solution for the vast international community of Millennial-minded trend-setters revolutionizing the market.

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Destination Hotels And Commune Hotels & Resorts Introduce Two Roads Hospitality

Recently merged, Destination Hotels and Commune Hotels & Resorts today unveiled their new overarching company: Two Roads Hospitality. The newly created international lifestyle company features an unrivaled collection of truly individual hotels, resorts and vacation residences that caters to guests' personal journeys. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, Two Roads Hospitality is poised to be the leading operator of independent, boutique and lifestyle hotels with more than 95 properties in eight countries, and approximately $2 billion in total property revenues under management.

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7 serious themes shaking up travel and hospitality

Mega acquisitions, new distribution channels, driving loyalty, pricing dilemmas, the rise of 'super host' and building revenue from tours and activities are just some of themes to emerge from interviews and research in the run up to EyeforTravel, North America next month. Here we outline seven of those trends which we will be analysing more closely in the coming weeks.

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M&R Hotel Management Names Manager of LaGuardia Airport Hotel

M&R Hotel Management today announced the appointment of Eldin Elezovic as general manager of the Holiday Inn Express LaGuardia Airport hotel, located on Horace Harding Expressway in Flushing, New York.

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Hilton Honors Top Franchise Owners in the Americas

Hilton (NYSE: HLT) today announced honors for its top annual development awards in the Americas. Awards are presented in five categories across the company's portfolio of hotels, including: Developer of the Year, Best Conversion, Deal of the Year, Outstanding Achievement and Lifetime Achievement. Recipients are awarded based on criteria ranging from total number and quality of hotels developed to impact on community during the course of 2015.

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[Infographic] Customer Experience Analysis: Retaining Revenue

52 percent of organizations with Customer Experience programs in place have customer retention rates higher than 75 percent. So just what is Customer Experience Analysis? Customer Experience Analysis: The study of current customers to learn what you can do now to retain more revenue in the future. Customer Experience measures a customer's loyalty between purchase decisions.

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Marriott Has Its Sights on Expedia and Priceline Now That Starwood Buy Is Complete | skift.com

The bidding war for Starwood Hotels & Resorts Worldwide Inc. made global headlines as Marriott International Inc. fended off China's Anbang Insurance Group Co. to become the world's biggest hotel operator. Now Marriott has to figure out how to use its new edge in another long-simmering battle. This one is against the likes of Expedia Inc. and Priceline Group Inc., online travel agents with commissions that eat up 10 percent or more of what someone pays for a room. Marriott and others are fighting back with discounts and free Wi-Fi to frequent guests who book directly with them, and reminding travelers they earn zero loyalty points when reserving through other websites. The Internet agents in turn have tried to up the ante by pushing major brands lower in search results, says Thomas Allen, a Morgan Stanley analyst. The stakes are substantial: Spending on hotel rooms in the U.S. alone was almost $150 billion last year, up 7.3 percent from 2014, and online travel agents captured about 15 percent of total room nights, according to lodging big-data provider Kalibri Labs. In some markets, such as Miami Beach, online agents account for a much higher percentage of bookings, says Robert Finvarb, who owns Marriotts in and around Miami. Regaining control of our inventory is absolutely critical, Finvarb says.

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IDeaS integrates TrustYou's review data to improve revenue performance

TrustYou, the world's largest guest feedback platform, now provides its extensive review data to IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services. By integrating TrustYou's data into IDeaS Revenue Management System (RMS), hotel clients are offered additional insights based on guest feedback to factor in when managing their hotel pricing.

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HeBS Digital Awarded Four Travel Weekly Magellan Awards for its Best-of-Breed Design, Technology and Ability to Drive Direct Online Bookings

The Travel Weekly Magellan Awards have recognized HeBS Digital and four of its clients with awards for website design, multichannel marketing campaign results and Dynamic Rate Marketing technology. From design to marketing to services, the Travel Weekly Magellan Awards honors the best in travel and salutes the outstanding travel professionals behind it all. The firm that has helped hoteliers drastically increase direct bookings and lower overall distribution costs has received the following Gold and Silver Magellan awards:

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At The Berkeley London, Get a Trunk of Vintage Clothing With Your Suite | cntraveler.com

Why not take a YSL scarf or an Hermes Kelly bag out for the day, free of charge? If raiding Mom's closet and playing dress up with lipstick, Jackie O.-inspired sunglasses, and multi-strand pearl necklaces in front of the mirror seemed like a thing of the past, think again. Thanks to a new vintage fashion steamer trunk at The Berkeley in London, guests who book one of the Chelsea Suites (or any room category above) can suit up free of charge in an array of vintage accessories and one-of-a-kind baubles for a night out to the theater, opera, dinner, or even just an afternoon combing boutiques along Bond Street.

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Hoteliers Stay Ahead of Rapidly Changing Industry at Revenue Strategy Forum Hong Kong, co-hosted by Duetto and Hotel ICON

Revenue Strategy Forum (RSF) Hong Kong brought together more than 100 revenue management innovators, hotel executives and thought leaders from one of Asia's most prestigious hospitality schools to share best practices for thriving in an increasingly complex distribution landscape. Co-host Hotel ICON welcomed RSF Hong Kong back for its second year and accommodated an expanded lineup of speeches, networking and hands-on educational sessions.

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Hotel Lawyer: What's up with all the new hotel brands and what does it mean to you? | jmbm.com

Have you noticed the explosion of new brands from hotel companies over the past few years? At JMBM, we do a lot of work with branding through license agreements, management agreements and other arrangements. So we asked my partner Bob Braun to give us some insights on what this is all about and what significance it has. Here are Bob's thoughts, along with some practical advice on what owners and developers should do in this situation.

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Following Merger, Benchmark and Gemstone Unveil a New Company, New Identity and Four Distinct Brands

Following a landmark merger of Benchmark Hospitality International and Gemstone Hotels & Resorts, the collective company has launched an expanded organization and portfolio, new corporate identity, and four distinct brands. The launch of the combined, iconic companies, to be known as \"BENCHMARK\", a global hospitality company, will include over 70 unique and distinctive hotels, resorts and conference centers, 8,000 guestrooms, 10,000 employees and a combined management team of highly respected hospitality executives from both companies, noted for their seasoned and global experience, entrepreneurial spirit and proven expertise in sales & marketing, finance, operations and food & beverage.

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2017 Hotel Pricing: A Tale Of Two Coasts | By Elitemeetings.com
Research presented at the annual conference of the Global Business Travel Association this month (July 15- 20) in Denver presented a mixed picture of what planners could expect in the coming months when it comes to negotiating 2017 hotel rates. For North America, the trade group for travel managers is predicting hotel rates will jump an average 4 percent, the steepest increase of any global region. In fact, projected rates in most other regions (Asia Pacific and the Middle East & Africa among them) are expected to decline, compared to 2016.

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Moxy Berlin, Marriott International's Bold Experiential Hotel Brand, Opens in the Heart of the Modern Capital

Moxy Hotels, Marriott International's experiential hotel brand, welcomes the new Moxy Berlin into the heart of the modern capital known for culture; cutting-edge museums, galleries, and nightlife. Moxy Berlin shake-ups the traditional hotel experience by offering Next Generation travellers a spirited and stylish hotel experience at a surprisingly affordable price point. Moxy Berlin joins Moxy Frankfurt Eschborn and Moxy Munich Airport as the Moxy's third experiential hotel in Germany, and the brand's sixth hotel globally.

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Monscierge Receives Patent For Providing Mobile Services To Hospitality Customers

Hospitality technology company Monscierge announced today the award of a patent for the communication process of receiving and servicing hospitality guests requests through the use of mobile technology. This is the company's second U.S. Patent for mobile services provided to hospitality customers, the first having been awarded for providing local merchant recommendations to hospitality guests.

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Can Reddit offer a peek into the real world of hotels? | hotelnewsnow.com

I spend a fair bit of my free time looking at the everything-aggregation site Reddit, often spending a fair amount looking at gifs of dogs. But I'm very pleased to say I've recently found a way to tie my Reddit use back to my professional life. As a professional journalist covering the hotel industry, it's a pretty regular occurrence that I'll get pitches or conduct interviews that revolve around some variety of hotelier success stories.

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VacayStay Connect Provides Vacation Rentals To Diamond Resorts Members

VacayStay Connect announces agreement with Diamond Resorts International to provide vacation homes to members of THE Club at Diamond Resorts International.

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Revinate Appoints New Chief Product Officer

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, today announced Dan Hang has joined as its Chief Product Officer. Hang brings a proven record of success, where he recently led product development and strategy at Trulia (IPO + acquisition by Zillow). At Revinate, Hang will take on an expanded role that includes product vision, development, and customer experience.

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Magnuson Hotels Sees 18% Revenue Increase YTD

Magnuson Hotels, America's fastest growing hotel brand, today announced an 18% reservation revenue increase this year to date, over 2015. The company also reports a 19.11% increase in ADR (average daily rate) for reservations generated in 2016 vs. 2015. While much of the world growth is holding below 3%, factors driving the performance increase are: a significant increase in corporate bookings over the Magnuson system and expanded consumer brand recognition for Magnuson's 100 branded hotels. Notable new branded hotels include:

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Southwest Airlines, Priceline, TripAdvisor, American Airlines, Google, Kimpton Hotels and 400+ other senior travel delegates to meet in Las Vegas

Disruption in the travel industry is the new normal. A rapid pace of innovation and consolidation is forever changing the travel landscape, leaving many travel brands worried they're not adapting fast enough. Networking with your industry peers and meeting innovative brands who can help you navigate this complex landscape is absolutely crucial, which is why 450+ senior executives from the world's biggest travel brands are meeting in Las Vegas on October 6-7 at EyeforTravel North America.

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Hostelling International Partners with ReviewPro Globally to Deliver Better Guest Experiences

Hostelling International (HI), has recently teamed up with ReviewPro, experts in Guest Intelligence, to help hostels around the world better manage their online reputation and boost rankings on TripAdvisor, OTAs and other review sites. Both companies share the same objective of creating memorable experiences for guests, with HI striving to provide a truly unique hostel stay.As a result of the recent partnership, HI members who choose to sign up to ReviewPro will be able to access powerful analytics to prioritize operational and service improvements at their properties to further improve guest satisfaction. Users will not only get access to these insights, but also the Global Review Index (GRI), an industry standard online reputation score used worldwide as a benchmark for reputation management efforts. The details of the agreement and the benefits for members were presented recently to attendees at HI's 51st International conference in London.The Guest Intelligence provider is already working with several HI members to help create a customer-centric organization and enhance the guest experience. YHA New Zealand, for example, decided to partner with ReviewPro in September 2015 to gain a better understanding of what their customers were saying about their brand, as well as about their competitors, to be able to implement changes and create a competitive advantage.RJ Friedlander, CEO of ReviewPro, commented on the partnership, \"We have seen that exceeding traveler expectations is just as paramount for hostels as it is for luxury hotels, driving revenue growth for properties across the whole accommodation spectrum. This is a fantastic opportunity to further develop our expertise in this segment and help hostels around the world focus on creating guest-centric cultures.\"Isabel Llewellyn, Head of Partnerships at Hostelling International also commented on the recent partnership \"We are delighted to partner with ReviewPro to offer our member youth hoste

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Starwood Hotels & Resorts' Specialty Select Brands Power Record-Setting Global Growth with 132 Hotel Deals Signed and 30 Hotels Opened So Far in 2016

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced that its Specialty Select Brands Aloft, Four Points and Element are propelling the company's global growth with 132 new hotels deals signed so far this year, up 89% from the same time last year. Element Hotels, Starwood's extended stay eco- incubator brand, has signed 35 hotel deals year-to-date, more than doubling the number of signed hotels in all of 2015. Aloft Hotels, Starwood's tech-forward powerhouse, has signed 52 hotel deals so far this year. Four Points, Starwood's second largest brand measured by number of hotels, has signed 45 hotels so far this year, nearly doubling its pace for the same period last year.

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Marriott Hotels Flips Design on Its Head, Literally, with #MGravityRoom

Marriott Hotels, the flagship brand of Marriott International, today unveiled its #MGravityRoom, an interactive replica of the brand's evolving modern guest room designs. Located in the Greatroom of the New York Marriott at the Brooklyn Bridge, this inverted replica of a guest room will be open from September 21 to October 1, 2016, allowing visitors to experience, snap and share photos.

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The Ritz-Carlton Hotel Company Honored As Best Employer for Third Consecutive Year

The Ritz-Carlton Hotel Company is proud to have been recognized again as the Regional Best Employer by Aon Hewitt for 2016. The Ritz-Carlton Hotels in China were honored as one of the Top 10 Best Employers on mainland China for the fourth consecutive year. In addition, The Ritz-Carlton, Hong Kong won two Aon Hewitt Awards for Best Employer and Best Employer for Generation Y for the third consecutive year joining The Ritz- Carlton, Millennia Singapore, which was also awarded 'Best of the Best' Employer for a second time.

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The WebAwards Recognize HeBS Digital's Industry-Leading Technology and Website Design with 7 Awards, Including Best Hotel and Lodging Website

HeBS Digital is proud to announce the receipt of seven WebAwards from the Web Marketing Association in the Hotel and Lodging category, including the top award in its category, the Best Hotel and Lodging Website designation for TsogoSun.com. The firm that has helped hoteliers drastically increase direct bookings and lower overall distribution costs by deploying industry best-of-breed digital technology, consulting and marketing has also won three Outstanding Website awards and three Standard of Excellence Awards.

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Every One of Marriott's 30 Hotel Brands, Explained | skift.com

Now that Marriott International is on track to complete its acquisition of Starwood Hotels & Resorts on Sept. 23, the company will be formally inheriting 11 new brands to add to its existing 19. Here's a look at how Marriott and Starwood have respectively positioned each one of those 30 brands up to this point, as well as our take on how they really operate in the current hospitality landscape.

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Higher demand, occupancy means higher labor costs | hotelnewsnow.com

There are reasons hoteliers should be excited about increasing wages. Robert Mandelbaum, director of research information services at CBRE, speaking during a presentation at the Hotel Data Conference titled Hotel labor costs: Greatest expense on the rise, said wage increases often help lead to growth in lodging demand, particularly at a market-level. Increasing wages are also often tied to important economic indicators for the industry like gross domestic product and employment numbers. But Mandelbaum said hoteliers must also be prepared to cope with the increasing labor costs that come with increasing wages and high occupancy.

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New two-way interface between hetras and BookingSuite makes setting the right room rate easy

Calculating the right room rate is an integral part of a successful revenue management strategy. Now, an exciting partnership between hetras and BookingSuite, a new unit of Booking.com dedicated to empowering accommodation providers with smart technology that makes it easier to deliver great guest experience and grow their businesses, offers hoteliers a faster, cheaper, and accurate way to price rooms and increase RevPAR.

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ADARA Launches Site Impact, an Analytics Solution Enabling Destination Marketers to Measure Website Influence on Travel Purchase Behavior

ADARA, the travel industry's leading data co-operative, today launched ADARA Site Impact, a new tool in the ADARA Impact suite of analytics products that provides destination marketing organizations (DMOs) and tourism board customers increased traveler intelligence, a holistic view of website effectiveness, and most importantly, insight into real travel outcomes.

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Duetto Accelerates Expansion throughout Europe

Duetto, the market leader in hotel and casino profit optimization technology, announced that it added more than 40 hotels and 7,500 rooms in Europe in just two months. Duetto now has more than 500 hotel partners in Europe, including iconic individual hotels, regional brands and some of the biggest hotel companies on the continent. Duetto also appointed Justin Sadler-Smith as Vice President of Sales for the EMEA region and Gary Torres as Director of Deployment, and has more than doubled the size of the company's London EMEA headquarters in less than a year. Duetto's new London office is located at 2-6 Boundary Row, near one of London's most vibrant technology corridors.

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Jumeirah Group's Emiratisation Initiative strikes gold at 13th Annual International Business Awards

#BeTheHost, an Emiratisation initiative by Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, has been recognised in two categories at the 13th Annual International Business Awards, one of the most prestigious awards in the communications industry.

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PolyU Study Finds Tourists Resilient to Hong Kong Weather

Tourists are quite resilient and rarely change their plans when they encounter poor weather while visiting Hong Kong, according to Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers. In a recently published study, the researchers tracked visitors' movements for almost two months to see whether the weather caused any changes in their behaviour. They found that unlike tourists to non-urban destinations, Hong Kong visitors tend to continue with their plans regardless, although \"perceived comfort levels\" do affect satisfaction for a small number of visitors.

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Club Carlson Takes The Hassle Out Of Finding A Great Rate With New Members Only Discount

Club CarlsonSM, the global rewards program fromCarlson Rezidor Hotel Group today announced the launch of the Members Only Rate, giving members the exclusive opportunity to save up to 10 percent off the lowest available rate at participating hotels when booking directly on Carlson Rezidor Hotel Group brand websites, mobile sites, and mobile apps.

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Using High-Speed Communications To Improve Paradise

Zebra WLAN Case study on what was behind costly complaints and low guest satisfaction scores at a resort? An outdated communications infrastructure and Wi-Fi service. See how they achieved immediate improvements with Zebra.

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Panel: Think outside the room for new revenue streams | hotelnewsnow.com
With worries about the state of the hotel cycle and slowing rooms revenue growth, hoteliers are looking for new and novel ways to drive revenue and profitability at their properties. Speaking during the Beyond rooms and F&B: Total revenue management practices panel at the Hotel Data Conference, sources said there are several ways that many hotels are leaving money on the table. Isaac Collazo, VP of performance strategy and planning for InterContinental Hotels Group, said there are lessons to be learned from how music festivals and amusement parks manage to create tiered experiences based on how much consumers are willing to pay. There are ways to make things easier for the customer and make revenues on that, he said. At music festivals, you can buy a regular ticket or a VIP ticket. In hotels, we don't really think about things that way. We need to figure out what's a VIP item we can charge for. It helps make the experience better and makes money for the hotel.

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How Theme Parks Help To Break New Ground In The Hotel Industry | forbes.com

Hotels in theme park complexes aren't known for being trend setters. They are often considered kitsch and cheap with an overbearing atmosphere. Attention to detail, design by renowned architects and the power to influence the hotel industry aren't characteristics that spring to mind. They should. Hotels are a key component of the world's leading theme park complexes. Immersing guests in outlandish themes allows them to continue experiencing the escapism found in the parks after the gates have closed. It doesn't just boost revenue but also profits as guests are likely to visit the parks for two days if they stay on- site for a night and this means they will buy more high-margin merchandise and food and beverage.

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Lodging Interactive Expands Its Fully Managed Hotel Live Chat Service to 7 Days a Week

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service for hotels and resorts. The fully managed live chat service now provides properties with coverage 7 days a week. CoMMingle Live Chat provides hotels with the ability to enable their websites with live chat capabilities that are fully managed by Lodging Interactive's US based lived chat agents, 7 days a week.

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Relovate integrates TrustYou Meta-Reviews side by side with Pre Book Consider function

TrustYou announced today the new partnership with private, advertising-free, trip planning and booking platform, Relovate, which integrated Meta-Reviews*, verified review summaries. TrustYou is the world's largest guest feedback platform and analyzes hundreds of millions of hotel reviews, surveys, and social comments and transforms this content into actionable insights for 500,000 hotels.

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Visit Sunshine Coast And Mantra Group Partner To Increase Visitors To The Sunshine Coast

Visit Sunshine Coast (VSC) and Mantra Group have formed a 12 month business partnership agreement to attract more visitors to the region. Visit Sunshine Coast CEO Simon Latchford and Mantra Group Regional General Manager Winston Hall signed the deal at a business breakfast today at Mantra Mooloolaba Beach, marking a new era of partnership between the two organisations.

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A studio in Shanghai wins the 1st Innovation and Design Contest of Hotel Spaces, awarded by Eurostars Hotels

 The Play & Display project by FOUR O NINE studio in Shanghai has won Eurostars Hotel Lab, the First Innovation and Design Contest of Hotel Spaces, launched at the beginning of the year by Eurostars Hotels.  In addition, the jury has named two runners-up that will receive 1,500 each. Namely, the Box of Choice project submitted by Integrated Field studio from Bangkok; and the Square One project by Magdalena Viegener, Santiago Pea and Agustn Llobera from Buenos Aires.

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The changing face of hotel lobbies over the past 25 years

Tech twists, art galleries and game zones, Instagram-able lobby spaces, the quirky features taking over the modern lobby and 11 leading lobbies from around the world. We all know that exciting feeling of walking through the front door of a hotel and into the lobby, knowing at that moment your vacation has officially begun. That first impression is cemented in your mind the second your eyes see the lobby and it sets the tone for your whole hotel experience.

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Jose Luis Lopez Resendiz Named Director of Sales of New Grand Velas Los Cabos, Opening Late 2016

Jose Luis Lopez Resendiz has been named Director of Sales of the new 304-suite Grand Velas Los Cabos, the fifth property of the family owned and operated Velas Resorts opening in late 2016. In his new position, he is responsible for the development and implementation of worldwide sales for the luxury \"Beyond All Inclusive, Beyond All Compare\" resort. The appointment is effective immediately.

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Celtic Manor Resort Chooses Benbria's Loop Mobile Guest Engagement Solution

With a need to engage guests across 2,000 acres, Celtic Manor Resort integrated Benbria's Loop Messenger and Loop OnDemand in June 2016. The resort is one of the first to deploy a combined Loop Messenger and Loop OnDemand solution, which has been seamlessly integrated with their property management solution (PMS).

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Bw Launches Virtual Reality Tours For All North American Hotels

As part of Best Western Hotels & Resorts' virtual reality (VR) experience, guests now have an immersive 360 degree look into all of the company's North American hotels. Through the Best Western Virtual Reality Experience (BWVRE), guests are now able to view a virtual reality tour of nearly 2,000 properties. These videos are reinventing how guests view hotels and choose where to stay. Best Western is the first major company of its size and scale to utilize this cutting-edge technology in this way, setting a new industry standard for how virtual reality can be used to enhance the consumer journey.

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The Ritz-Carlton Hotels and Resorts Deliver A Meeting of the Senses

At The Ritz-Carlton, meetings and events are anything but ordinary: they are sensory experiences that enliven the participants and create memories. In a new program, \"A Meeting of the Senses,\" the relaxed and refined environments of participating hotels and resorts around the globe set the scene for the skilled Ladies and Gentlemen of The Ritz-Carlton to create innovative meetings that awaken the mind, stir creativity, and intensify focus. At the heart of this new initiative is a group of trusted advisors, who draw upon the latest trends to craft experiences that positively impact everyone from the meeting planners to participants.

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Hotelogix and SnapShot announce strategic partnership

Hotel PMS company Hotelogix and hotel data company SnapShot announced a strategic partnership that will bring advanced hotel analytics to all Hotelogix customers. This makes Hotelogix one of the first cloud based PMSs with complete hotel analytics integration.

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Edwardian Hotels London Officially Launches Online Guest Check-in

This week Edwardian Hotels London officially launched its online and mobile check-in service across all the 11 Radisson Blu Edwardian London Hotels and The May Fair Hotel which it owns and manages. It follows a successful three month trial period which has seen around 1 in 4 guests across the hospitality group opt to take up the service.

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Cracking the Millennial Travel Mindset: Surprising Insights on Attitudes and Behaviors

As the largest demographic since the boomers, Millennials are influencing the travel industry. According to new data released from The American Express Future of Travel and the American Express Spending & Saving Tracker, Millennials are more optimistic and plan to travel more frequently (52.8% Millennials vs. 32.1% Boomers) in the next five years and spend more on travel than boomers (58% Millennials vs. 41.3% Boomers) in the same timeframe. There are similarities too. The survey data shows both Millennials and more mature demographics share an appreciation of high-touch, human interactions, with 89% of Millennials reporting that the value of personal service cannot be replaced.

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Florida International University's Chaplin School of Hospitality & Tourism Management Launches the Rocco Angelo Legacy in Leadership Campaign

Florida International University's prestigious Chaplin School of Hospitality & Tourism Management is reaching out to its global alumni base to support the Rocco Angelo Legacy in Leadership Campaign. The new fundraising campaign was created to recognize the contributions and ensure the legacy of the university's beloved and admired teacher, mentor and friend, Rocco Angelo, acting Associate Dean for Alumni Relations at the Chaplin School. Still active after six decades of service to the hospitality industry, Mr. Angelo's exceptional achievements will be honored through an endowment fund that will make certain his legacy endures, benefiting FIU students of the future. The funds raised will provide scholarships, recruitment initiatives to attract the best and brightest students, alumni engagement efforts, mentoring programs, career services, and student enrichment opportunities.

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Marriott Rewards Launches Global Portfolio Marketing Initiative to Showcase Diverse Hotel Brands and Member Benefits

Marriott Rewards, Marriott International's award-winning loyalty program, today launches a new portfolio marketing initiative featuring loyalty member stories, leveraging key partnerships, and activating at events throughout the year. A key centerpiece of the initiative is a new advertising campaign starring Marriott Rewards members. Using the tagline \"You Are Here\" across multiple marketing channels, the campaign will debut tonight on U.S. broadcast television during NFL football, followed by placements on Facebook's new, immersive mobile experience, Canvas, and through multi-platform sponsorship with CNN in over 126 countries. You Are Here will expand globally into markets in North America, Europe, Latin America, Middle East, Africa and Asia.

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Five myths about hotel concierges | usatoday.com

The employee with the most misunderstood job in any hotel must be the concierge. Often stationed alone at a desk or podium, their role is to assist hotel guests, but their function seems to be only hazily understood by many travelers. Here are five myths about the role of the concierge.

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Webinar: Conversational Commerce Drives Group RFP's and Direct Bookings for Hotels

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, will be holding a free online webinar to discuss how hotels and resorts can use its CoMMingle Live Chat service to immediately increase group/wedding RFP submissions and drive direct bookings.

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HSMAI Honors Arizona Chapter as HSMAI Chapter of the Year

HSMAI recognized its, “Best of the Best” chapters in the Americas Region for leadership, development, educational programming, and community involvement at HSMAI’s annual Mike Leven Leadership Conference. The HSMAI Arizona Chapter was honored as 2015-2016 Chapter of the Year.

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450+ senior travel executives to meet in Las Vegas

Disruption in the travel industry is the new normal. A rapid pace of innovation and consolidation is forever changing the travel landscape, leaving many travel brands worried they're not adapting fast enough. Networking with industry peers and meeting innovative brands who can help you navigate this complex landscape is absolutely crucial to survive, which is why 450+ senior executives from the world's biggest travel brands are meeting in Las Vegas on October 6-7. Here's why you should join them:

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Destination Transformation: Wyndham Hotel Group Revolutionizes Marketing, Quality and Technology Catering to the Everyday Traveler

Fueling the democratization of travel for everyone everywhere, hospitality giant Wyndham Hotel Group has revealed much-anticipated details supporting its industry-defining transformation, including innovative brand initiatives and an ongoing, unrelenting focus on better quality, marketing and technology. \"With our expansive portfolio, Wyndham Hotel Group has an unprecedented opportunity to champion the everyday traveler and change the economy and midscale hotel landscapes,\" said Geoff Ballotti, Wyndham Hotel Group president and CEO. \"We are laser-focused on delivering the best the industry has to offer from high-quality hotels and best-in-class technology to inventive sales and marketing efforts and a revolutionary loyalty program and we're seeing the pay-off. We're driving innovation and transformation every step of the way so our guests and franchisees get the greatest possible value and experiences.\" Distinct Brands, Distinct ExperiencesAt its Global Conference at the Mandalay Bay Resort and Casino in Las Vegas this week, Wyndham Hotel Group unveiled to nearly 6,000 franchisees refreshed marketing campaigns and websites for its iconic brands along with a bounty of new guest-facing initiatives reinforcing and amplifying the unique positioning of each of brand. This transformation will keep the company's brands relevant for the everyday traveler and elevate guests' hotel experiences wherever they go and however they choose to stay. Ranging from a pilot \"text request\" program for the brilliantly efficient Microtel Inn & Suites by Wyndhamthe first- ever at an economy brandto a new \"Grab and Go\" breakfast at the always-adventure-ready Travelodge and Ramada's bento box-inspired food and beverage offeringeach initiative holds a clear and distinct tie back to its brand's promise. Nearly 30 programs are currently in market or under development. Read about them here. The World's Top Loyalty ProgramThe company's loyalty program, Wyndham Rewards, is

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Base7booking and Bloomberg discuss innovation in hospitality

Base7booking CEO and co-founder, Frank Martin, discussed with American entrepreneur, Kathy Ireland how Base7booking is changing hotel dynamics with the latest technology. What would hoteliers do if they could have access to their hotel anywhere, anytime? Maybe dedicate some time to improve their marketing, or put that extra touch to make guest's stay special. With Base7booking, hoteliers from over 45 countries are carrying their hotel in their pockets by accessing it from any mobile device.

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Red Lion Hotels Corporation Enters Into Definitive Agreement to Acquire Substantially All of Vantage Hospitality Group

Red Lion Hotels Corporation (\"RLHC\" or the \"Company\") (NYSE:RLH), a growing hospitality company that operates and franchises upscale, midscale and economy hotels, today announced it has entered into a definitive agreement to acquire the global brands and brand operations of Vantage Hospitality Group, Inc. (\"Vantage\") based in Coral Springs, Florida for an initial aggregate price of $23 million in cash and 690,000 shares of the Company's common stock, which closed today at $6.96 per share.

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Evolving expectations for revenue managers | hotelnewsnow.com
Attracting and retaining top revenue management talent can be a challenge these days. Owners and general managers often ask me what appears on the surface to be a very straightforward question: What makes for a good revenue management practitioner? The correct answer is, It depends. And, while accurate, this answer isn't terribly satisfying; so let's take a few minutes to explore this topic together. The first thing to understand is the corporate culture in which the revenue management role needs to exist. This requires an honest and objective assessment of the current realitynot a theory, a hope, dream or hallucination.

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To Mark Hunger Action Month, Omni Hotels & Resorts Reports Early Results of National Say Goodnight to Hunger Campaign

DALLAS -- Just two months following the launch of its Say Goodnight to Hunger campaign, Omni Hotels & Resorts today reported that after only 60 days, the program has donated more than three million meals to help Feeding America provide more than 18.2 million meals each year for food banks to feed kids, families and seniors in communities across the United States. The company announced initial results of the program to help mark September's national Hunger Action Month which raises awareness to fight hunger in communities across the nation.

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New Park Regis travelling app brings the best of Sydney to guests' pockets

Sydney hotel Park Regis City Centre has recently launched a new online travel service app providing guests with a one- stop-shop for traveller information in the Sydney region. The new app named Digital Butler, is a free digital service connecting guests with information on hotel facilities, suggested dining outlets, transportation guides and many other Sydney based activities.

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EyeforTravel: Digital Strategies to make the traveller love you

EyeforTravel San Francisco Summit is back for 2017 and we have a few announcements! It wasn't long ago we traveled with physical maps, no smart phones and a lot of help from travel agents and books. Today personalized travel is the internet, machine learning and mobile devices! Research predicts that by 2020, digital travel outlays will top $817 billion globally. With worldwide travel rising 13.8% in 2016 to reach 564.87 billion. Now that is staggering!

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The Rainmaker Group Taps Technology Industry Veteran Mike Cowles as Chief Commercial Officer to Lead Ongoing Growth Initiatives

A seasoned software and IT executive with nearly two decades of experience in leading strategic growth initiatives for software and services companies, Mike Cowles has been appointed as Chief Commercial Officer (CCO) at The Rainmaker Group, the premier provider of revenue and profit optimization solutions to the gaming/hospitality and multifamily housing industries.

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Crowne Plaza Brand Announces Timo Weiland As Style Director For The Americas Region

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces at New York Fashion Week that Timo Weiland, New York based Womens and Menswear brand, has been appointed as Style Director for the Crowne Plaza brand in the Americas and will design a new collection of hotel team member uniforms. Timo Weiland's aspiring, dynamic and travel-minded style for the modern consumer complements the Crowne Plaza brand's guest's desire for holistic business travel offerings to enhance productivity while feeling restored and inspired.In June, IHG announced the Crowne Plaza Accelerate plan which includes a $200 million investment in the brand for the Americas region. The plan ensures that the brand remains at the forefront of the new way of doing business with design-led, culturally-relevant and technology-enabled solutions. The Crowne Plaza Accelerate plan was built to enhance brand performance and further create a guest experience with modern swagger.Momentum by Timo Weiland, the new collection of hotel team uniforms for all Crowne Plaza Hotels & Resorts in the Americas region exemplifies another step forward in creating a new design-led guest experience. The sketches from the collection will be showcased at the Timo Weiland fashion show during New York Fashion Week.

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DHISCO Partners with Booking Site That Pays Consumer Commissions

Ollabout.com, a new hotel booking site that pays consumers to be their own travel agents, is partnering with DHISCO Inc., the world's leading hospitality distribution company, to offer the most up-to-date rates and inventory at hotels around the globe, the companies announced today.

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AAHOA president to speak at Wyndham Hotel Group Global Conference

Chip Rogers, president and CEO of the Asian American Hotel Owners Association (AAHOA), will address attendees of the annual Wyndham Hotel Group (WHG) Global Conference this week. Rogers will speak during the General Session on Tuesday, September 13 at the Mandalay Bay Resort & Casino in Las Vegas.

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Cornell Tool Allows Restaurants to Evaluate Menu Specials

Ithaca, NY -- A new tool published by the Cornell Center for Hospitality Research (CHR) helps restaurant operators calculate the likely monetary outcomes of offering off-peak specials. The tool and its accompanying explanation, \"Instructions for the Early Bird & Night Owl Evaluation Tool (EBNOET) v2015,\" were developed by Gary M. Thompson, a professor at the School of Hotel Administration. Both documents are available at no charge from the CHR.\"I wanted to provide restaurant owners with a better estimate of the revenue effects of early bird and night owl specials,\" said Thompson. \"The typical back-of-envelope calculation can easily include the effects of cannibalizing regular sales that occurs when people who were going to eat anyway take the special instead. But what is hard to capture in such calculations is the capacity cannibalization that occurs, that is, the seats being occupied, which further reduces the number of full-fare customers served. I also include a way to calculate near-optimum table occupancy.\"The restaurant tool is based on user inputs into an Excel file. The tool also considers the revenue from new customers attracted by the early bird or night owl promotions, as well as the level of increased business needed to achieve the net monetary value target for the promotion.About the Center for Hospitality ResearchThe purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the

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The Right Property Management System a Key Factor in Hotel Success, According to Latest Industry Research

Starfleet Research, the leading provider of best practices IT market research for the hospitality industry, has announced the release of The 2016 Smart Decision Guide to Hotel Property Management Systems. It is currently available for complimentary access.

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Nicole Stanaway Becomes SpaSoft Business Development Manager

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Nicole Stanaway as SpaSoft Business Development Manager.

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Marriott Kicks Off Sixth Year of NFL Partnership, Ensuring Guests Can Eat, Sleep, and Breathe Football This Season

Marriott knows what it means to be a true football fanatic you eat, sleep and breathe the game year-long, non- stop. In its sixth year as an NFL partner, Marriott International is providing travelers with unrivaled opportunities to express their passion for the game and get in on the action. From Courtyard's Super Bowl stadium sleepover, unforgettable stadium tailgates, and once-in-a-lifetime experiences that can be redeemed by using earned loyalty points, Marriott promises to delight travelers with exciting experiences throughout the entire season.

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IHG strengthens its sustainable development strategy | hospitality-on.com

For World Water Week 2016, InterContinental Hotels Group has examined its work through Water Footprint Network (WFN) to optimize its Water Steward Program in its hotels. Together, for one year, the two entities have identified the actions required in order to take up the challenge of the use of water in the group's properties.

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Bridging the Generation Gap in Hospitality Tech.

When it comes to marketing and developing new products and services, hospitality brands are met with a very unique challenge: determining what will appeal to the three generations that are currently traveling the Baby Boomers, Generation X, and Millennials.

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Swiss International launches its Reward Program Swiss-Select at the Swiss International Palace Hotel

SwissSelect Reward Program is not new to many, what's new is the wide array of hotel network that adds to the list contributing to the length and breadth of the program and making it an enticing reward system with time. Swiss International Palace Hotel, which came on board effective July 01, 2016, is the fifth hotel participating under the Swiss-Select Reward Program. Four more hotels are scheduled to be added in the list before the end of the year 2016.

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Regent Introduces New Digital Platform

The renowned international luxury hotel brand Regent Hotels & Resorts has launched its rejuvenated website. Starting today, global travelers can use the new website to find comprehensive information about the hotels including the most updated images, accommodation and dining offers, facilities and nearby attractions as well as learning the brand development and history behind. In addition, guests are allowed to make immediate reservations to enjoy the best rate. There is also the opportunity to read customers' feedback on its social-media-linked section. Consumers, investors, business partners and job seekers can also access Regent's latest news and trends from time to time on desktop computers, tablets and smartphones.

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Brad Pitt goes into the hospitality sector | hospitality-on.com

To the south of the city of ibenik, in Croatia's coastal town of Zablace, which was famous for its salt works in the Middle Ages, Brad Pitt is considering building an upscale complex for about 2,500 people. It would be an extension of Zablace that would include a hotel, villas, a golf, restaurants and retail stores. A clinic and a school might also be part of the project. The Hollywood star wants it to be eco-friendly; its cost is estimated at $1.5 billion. Brad Pitt already considered a project in this Croatia in 2012 when he wished to develop a resort in the country at Istia, under the name \"Barabriga\", but it was not completed. The current project is part of a collaboration with the architect Nikola Bai and the investment firm TFI Holding. The investment firm has already invested about $70 million.

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This Five-Star Hotel Builds Fantastically Loyal Customers With Seven Memorable Techniques | forbes.com

At the Sanctuary Hotel in South Carolina's Kiawah Island, a focus on the soft skills makes all the difference. It's one of only 154 hotels in the world awarded Five-Stars by the Forbes Travel Guide. But, as I discovered on a business visit this summer, it stands out among the best of the best because of a unique employee training program. The following customer service lessons are based on my personal experience at the hotel, conversations with staff, senior executives and trainers. Brand leaders who want to improve their customer service scores may wish to adopt the following seven communication techniques to stand out in a hyper-competitive global marketplace.

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C-Suite leaders and global issue experts highlight final day of the 2016 Hotel Data Conference

Industry leaders and global impact experts were center stage with a general theme of guarded optimism for the U.S. hotel industry on the final day of the sold-out 2016 Hotel Data Conference.Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel Data Conference sold out for the third consecutive year with 525 attendees.Leader insightsDavid Berg, CEO of Carlson Hospitality Group; Michael Murphy, head of lodging and leisure capital for First Fidelity Companies; Neil Shah, president and COO of Hersha Hospitality Trust; and Randy Smith, chairman and co-founder of STR, spoke during the morning general session, citing several issues facing the industry, including new supply, brand proliferation, Wall Street investors' view of the industry and lender temperament.\"Our (Hersha Hospitality Trust's) biggest concern is probably new supply,\" Shah said. \"We may be a little early, but in New York City, in Miami, or even when you travel, like here in Nashville as much as I've seen live music venues, I think I've seen just as many select-service hotel brandsthey're all over.\"Despite the issues facing the industry, the leaders echoed a mostly positive outlook for the next year.\"Unless there is a black swan event, something that comes out of left field and hits the industry, we're fairly optimistic,\" Smith said. STR's and Tourism Economics' revised forecast revealed yesterday morning showed revenue-per-available-room growth of 3.2% for 2016 and 2.8% for 2017.Global issues, local impactPanelists from different areas of expertise closed out the conference with issues surrounding the industry. Speakers included Roger Dow, president and CEO of the U.S. Travel Association; Greg Hartman, managing director of JLL; Adam Sacks, president of Tourism Economics; and Rick Garlick, global practice lead for J.D. Power.Data points cited included:

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Noble House Hotels & Resorts Boosts Business Intelligence with Revenue Management Tools from The Rainmaker Group

Noble House Hotels & Resorts (Noble House), a hotel ownership and management company operating award- winning, upper segment boutique hotels across the country, has optimized its revenue management practices with the selection and use of The Rainmaker Group's revintel business intelligence platform. Noble House began using the revintel solution in its two Jackson Hole, Wyoming locations in August of 2014, with recent implementation across all of its independent properties in June of this year.

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Holiday-Themed Retail Email Benchmarks From 2015 | marketingprofs.com

More retail marketers sent holiday-themed emails in 2015 than in 2014, but those more recent campaigns generally had lower levels of engagement, according to recent research from Yesmail. The report was based on data for 30 major retailers collected between June 1 and December 31 in 2014 and 2015. The researchers searched for terms such as \"Halloween,\" \"Thanksgiving,\" \"Black Friday,\" \"holiday,\" and \"Christmas\" in campaigns to identify emails with specific themes.

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Millennials book for unique experiences, social status | hotelnewsnow.com

While it may be easy to over-generalize millennials, their travel habits and spending patterns at hotels can be complex. Understanding their patterns can be a goldmine for hotels' profitability and loyalty, said speakers at the recent Southern Lodging Summit. The process starts by looking at age and life experience, explained Christine Hight, senior director of market research for Hilton Worldwide Holdings. While millennials as an age group fall into the 18- to 35-year-old age range, Hight said they break into two distinct groups in terms of their worldview and behaviors.

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StayNTouch Releases New Must-Read E-Book For Hotels Challenged by Limitations and Complexities of Traditional PMS Systems

In their continuing effort to give Hotels the tools they need to drive guest loyalty and stay ahead of the competition, StayNTouch today announced the release of a new e-book titled \"The Hotel Property Management Systems Revolution: Reshaping the Future of Hotel Service, Guest Engagement & Staff Efficiency\". The 21-page guide, available for free download at http://connect.stayntouch.com/hotel-pms-revolution-e-book-lp, is a must-read for hotel ownership and management.

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Saleint Offers Temporary and Part-Time Marketing and Sales Associate Services

Saleint is thrilled to announce the launch of their part time sales, marketing, and revenue management solution for independent and independently owned hotels. Saleint was launched in 2013 as a representation company, and today, the team of experts at Saleint brings much more to hotels that want to succeed in attracting new customers with the help of temporary and part-time assistance. With more than 50 years of combined experience in the hospitality and tourism industry, the Saleint team is proud to have already assisted several Canadian hotels and tourism organizations with temporary solutions ranging from task force to mentoring a director of sales and as a part- time sales manager.

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TED Talks to Travelers at Marriott Hotels

Marriott Hotels today announced a partnership with TED, the non-profit devoted to ideas worth spreading. This relationship brings creatively curated TED Talks, blogs and original quotes to hotel guests worldwide. Travelers staying at Marriott Hotels will now have access to thought-provoking and inspirational content to help jumpstart their own original, inventive thinking. The content is expertly curated by TED, according to selected themes that are topical and relevant to guests, including curiosity, innovation, travel and entrepreneurship. The themes change every quarter.

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How IBM Watson Is Poised To Transform Customer Service And Hospitality Via AI | forbes.com

Artificial intelligence (AI) from IBM's Watson (of Jeopardy-winning fame) is about to transform customer service, the customer experience, and hospitality. Customers todayespecially but not exclusively Millennials are embracing, even demanding, what I call a Jetsonian (for The Jetsons) customer experience, a customer experience in which those tasks that don't require human intervention are powered by automation and algorithms, while those tasks that do benefit from human beings get true human warmth, from capable human employees, applied to them.

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Hyatt Launches First-Ever Dual-Branded Integrated Marketing Campaign for Hyatt Place and Hyatt House Brands

Hyatt today launches its first-ever dual-branded marketing campaign, \"You've Come Too Far to Settle Now,\" for the Hyatt Place and Hyatt House brands.

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Top 2016 locations for Chinese millennial travellers

Outbound Chinese travellers could number around 174 million by 2019, spending $264 billion annually. This sum is roughly equivalent to the GDP of a developed country like Singapore. Chinese millennials is the generation that constitutes the largest share of China's travellers, as they already constitute 40% of Chinese outbound travels. Chinese millennials are thirstier than previous generations for the international experience. Indeed, the average wealthy Chinese millennial has been to 13 countries and travelled abroad 3.3 times for leisure in the past year alone for an average of 25 days. With respect to Chinese millennials, it is advisable to view them as \"travellers\" rather than \"tourists\", as they prefer to respond to opportunities to plan their own customised trips. Chinese millennials mostly travel for the purposes of leisure or exploring the world. In this article we shall present the most popular travel locations for Chinese millennial travellers.

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[Infographic] Want Millennial Loyalty? Better Earn It!

Millennials pack a powerful wallop when it comes to economic reach, and brands such as Toms and Uber are tailoring marketing efforts to capture more of their loyalty. New research by University of Southern California's Online Masters of Applied Psychology program illuminates millennials' media usage, spending preferences and more.

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The Westin Nashville Deploys Hosted SpaSoft Spa Management System

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that The Westin Nashville has chosen its SpaSoft Spa Management System for its spa opening September 2016.

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JW Marriott Hotels & Resorts Introduces The JW Treatment Created by Mother New York

JW Marriott Hotels & Resorts has launched The JW Treatment, the luxury brand's newly conceptualized creative campaign, reaffirming JW Marriott as Marriott International's cornerstone luxury brand. Created by award-winning independent creative agency Mother New York, The JW Treatment is a non-traditional, multi-faceted print, digital, and video campaign inspired by the brand's rich heritage and founder J.W. Marriott's famous quote: \"Take care of your employees and they'll take care of your customers.\"

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What's New in B2B Marketing?

Technology companies that sell into the global hospitality market are asking, \"What's new in business-to- business marketing?\" The answer is, a maturing Micro + Visual trend that entertains and informs via newsletters, whitepapers, and short videos with pings of humor says Julie Squires, CEO of Softscribe Inc., one of the industry's leading tech PR firms. Squires is attending the 8th annual Hotel Data Conference, September 6 to 8, 2016 at the Omni Nashville Hotel with a group of Softscribe Inc.'s best-in-class B2B clients.

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TrustYou partners with eRevMax for LIVE OS

Leading guest feedback platform TrustYou has partnered with travel technology expert eRevMax to provide extensive guest feedback data to hotels. Hotels will be able to access guest reviews and ratings collated by TrustYou, directly on the LIVE OS platform for informed decision making and take actions to improve their ratings.

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Fun Finder by Hilton Makes You the Hero of Your Vacation

Imagine you're honeymooning at a Hilton when you learn via your smartphone that there's a discounted couples massage appointment open in thirty minutes. Or, say you're vacationing with family and receive a schedule of the day's children's activities on your phone with directions to get there, along with a happy hour special offer to enjoy while the kids play. No longer left to the imagination, today Hilton Worldwide (NYSE: HLT) introduced Fun Finder, an interactive feature available exclusively within the Hilton HHonors app that shares personalized recommendations, insider resort information and special offers for exceptional experiences. It is currently available at Hilton Hawaiian Village Waikiki Beach Resort and Hilton Anatole, and will soon be expanding to other Hilton resorts. What exactly is Fun Finder?

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Lodging Interactive Drives Direct Bookings with Fully Managed Live Chat Service for Hotels & Resorts

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the rollout of CoMMingle Live ChatSM the hospitality industry's first real time, fully managed live chat service for hotels and resorts. The industry launch follows a six-month BETA test and the hiring of a dedicated team of in-house, US based CoMMingle Live Chat agents.

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From Spreadsheets to Cloud Collaboration, Management Companies Transform Hotel Sales with HelloShift

TNJ Management is a progressive hotel management company with eight portfolio hotels (IHG, Hilton, and Wyndham) in four Southwestern states. As VP of Operations, Pranav Patel uses innovative technology like HelloShift to oversee operations for $95 million in assets. HelloShift Sales CRM is built for how hotels operate -- it adds the front desk to the sales team and uses collaboration to turn a sale into guest success.

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HSMAI to Produce Executive T.H.I.N.K. Events in Cuba and at CES 2017

The Hospitality Sales & Marketing Association is pleased to announce HSMAI Executive T.H.I.N.K. (Travel & Hospitality Innovation, Networking & Knowledge) programs will take place in Havana, Cuba, December 5 – 8, 2016, and Las Vegas, Nevada, January 5 – 7, 2017, at CES 2017. T.H.I.N.K. programs provide senior hospitality executives an experiential and unique learning opportunity.

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Measuring The Value of Forecasting Accuracy in Today's Evolving Hotel Market

The hospitality industry is expanding rapidly. Hotel companies break ground on new build projects every week. Many operators are renovating older properties and reopening them as new brands from Marriott, Hilton, IHG and others. This expansion is based on investor capital; and investors demand a return. How do management companies deliver this return? Profitability.

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Last chance to showcase your start-up or innovation at EyeforTravel N. America 2016

The travel industry's hottest start-ups and innovators will have the chance to pitch to top industry investors at EyeforTravel's Start-Up & Innovation in Travel Awards (October 6-7). Taking place as part of EyeforTravel North America 2016 at the Palms Las Vegas, successful applications stand the chance to receive much needed advice, funding and exposure against a backdrop of a new wave of innovation in mobile, data and technology.

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ProSun International Introduces the AquaFrixio

ProSun International, LLC is proud to introduce the world's first and only trackless hydro massage system. The AquaFrixio is transforming the way people experience massages. Unlike traditional massages, the AquaFrixio operates hands free and allows users to remain fully clothed. All other top competing automated hydro massage systems operate on a track system that is prone to breakdowns and requires costly maintenance. This trackless hydro massage system is patent pending with no moving parts for zero to low maintenance and easy installation.

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Chototel brand designed to break the low-cost mold | hotelnewsnow.com

Through construction and operational efficiencies, Chototel's founder sees a future in super budget' hotels with ADRs of $2 to $5. A hotel vision that accommodates traditional guests for an average daily rate between $2 and $5 and also provides affordable housing is the mission of the minds behind Chototel. Chototelchhota means small in Hindiis the brainchild of Rhea Silva, its founder and managing director, who started the company in January. Chototel is now listed on London's Social Stock Exchange, which seeks to grow the impact investing sector and reportedly controlled assets worth $77.4 billion in 2015.

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TrustYou Publishes Free E-book: A Hotelier's Guide to Designing Smart Guest Surveys

Receiving and managing feedback is essential for hotels to improve operations, stay ahead of the competition, obtain valuable insights, and enable the best possible experience for their guests. TrustYou, the world's largest guest feedback platform and expert in sophisticated hotel technology, offers TrustYou Stars, a guest satisfaction survey solution that helps hotels collect more review content. In order to share valuable insights with hotels on how to set up effective surveys, TrustYou published the free e-book Designing Smart Surveys - A Hotelier's Guide to Soliciting Feedback, which is now available for download. Actively collecting post-stay feedback has proven to be one of the most important sources of feedback for hotels; nearly 50 percent* of all guest reviews come from own guest satisfaction surveys. Additionally, survey responses are rated higher, on average, compared to feedback from other sources.**

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Exploria Resorts Trusts dorma+kaba for Guest Security at 8 Sites

Exploria Resorts operates 8 properties from Orlando and New Smyrna Beach, Florida to Branson, Missouri and Gatlinburg, Tennessee. Each Exploria Resort is a destination for families that want a special vacation filled with unique experiences. Exploria properties offer white sand beaches, the natural beauty of the Great Smoky Mountains National Park, and the thrills of Orlando's world-renowned attractions with the comforts of a leisure getaway. One thing its properties have in common is Exploria's commitment to guest safety that includes Saflok electronic door locks from the dorma+kaba Group.

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Guestline systems selected for five star London hotel to maximise revenue opportunities and automate operations

Georgian House Hotel in London, a boutique property owned by Serena von der Heyde, has recently opted for Guestline's cloud hosted property management and distribution systems to boost online bookings and identify new revenue streams.

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How Nida Is Uberising Hotel Rooms: Funding The Next Stage Of Growth | Webintravel.com

Kaneswaran Avili's name card says he's the disruptor and co-founder of Nida Rooms, which he claims to be the first and largest Virtual Hotel Operator (VHO) in South-east Asia. Kaneswaran Avili: On a mission to 'uberise' hotel rooms. Kaneswaran Avili: On a mission to uberise' hotel rooms. Asked what he's disrupting, he said my divisions and my staff and not the hotel industry as I had anticipated. Disrupting my divisions to make my staff be in tune with the changing way of doing our business. Although he did not say he was disrupting the hospitality industry, he is definitely creating waves as a Virtual Hotel Operator, a label he laid claim to when he launched the company last October from Kuala Lumpur.

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Unfold The Secrets Of Paper City And Win A Trip Around The World With Radisson Blu

Radisson Blu, one of the world's leading brands with nearly 300 hotels in operation in 69 countries and territories, today unveiled Paper City, an interactive game that draws upon five real life Radisson Blu destinations. After completing the Paper City game, players may enter for a chance to win a trip around the world. The grand prize includes up to 30 nights at any five Radisson Blu hotel destinations and airfare for two.

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Merger Maniaand the Significance for Sales

As of this month, the only remaining obstacle to the Marriott/Starwood merger is approval by China's Ministry of Commerce, which is expected to be clearedwithin the next 60 days. Earlier this summer, AccorHotels finalized its purchase of Fairmont Raffles Hotels International (FRHI). In January, Commune Hotels & Resorts and Destination Hotels completed a merger. At the same time, rumors abound about the possibility of a takeover of IHG.

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19% of travelers use an agent, survey finds | travelweekly.com

Travel agent usage is up in 2016, according to data released in the latest white paper based off MMGY Global's 2016 Portrait of American Travelers survey. According to the data, which was released this week, 19% of survey respondents said they have used a traditional travel agent for at least one vacation in the past year. In 2013, 12% of respondents reported using an agent. That number spiked to 18% in 2014, but decreased in 2015 to 16%.

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Are Millennials Propelling Airbnb's Revenue? | travelpulse.com

Airbnb is outpacing hotel booking websites like Booking.com and Expedia thanks to its undeniable appeal to American millennial travelers, according to new data from ecommerce analytics firm Slice Intelligence. Last week, the firm revealed that Airbnb's revenue jumped 89 percent in July 2016 compared to the same period last year, while other booking sites experienced an average growth of just 19 percent over that same period.

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RLHC Announces 2016 Fall Living Stage Line Up

RLHC (Red Lion Hotels Corporation) (NYSE:RLH), is embracing more than fall foliage this season with The Living Stage, the brand's community centric performance stage. Providing local performers an arena to showcase their creativity to local audiences and Hotel RL guests around the country, the Living Stage is devoted to community and innovation. Scheduled performances and open mic-style sessions provide a venue for people to share their creativity, innovation and to spread awareness about their passions.

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Amazonas State to Set a New Standard for Brazil with Presentation of Carbon Emissions Certificate to Marriott International

Brazil made history today when the State Secretary of Environment for Amazonas (SEMA), on behalf of the State Government of Amazonas, and the Amazonas Sustainable Foundation (FAS), delivered its first-ever certificate of carbon emissions reduction to the US-headquartered hospitality company Marriott International. The presentation will take place during the Climate Summit of the Americas in Guadalajara, Mexico. This is the first time in Brazil that a certificate has been issued by a partnership between state government, a private institution and a non-governmental organization. The document is not transferable.

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Travel Agents Are Back, Says A New MMGY Report | travelmarketreport.com

Our research over the past three or four years, and this year in particular, shows a huge jumpa 50% increase in the number of travelers who plan to use a travel agent, says Steve Cohen, VP of insights at MMGY. And it seems to me that agencies could be even more successful if they had a stronger voice in the marketplace, if they could demonstrate to consumers what an agency can do for them.

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Applying the OTA Model to Function Space and Leverage Strategic Partnerships

Traditionally meetings and events are booked much further in advance as compared to the average guest room. However, with the latest event tech, meeting planners are executing and promoting more events at a faster rate than ever before. In a recent Social Tables survey X% of event planners reported that their budgets -- and as a result the number of events they'll manage -- are on the rise.

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Shangri-La Invites Everyone To The Table With Launch Of Unparalleled Global Restaurant And Bar Loyalty Programme

Shangri-La Hotels and Resorts announced the launch of The Table by Golden Circle, a new food and beverage loyalty programme that offers unparalleled benefits to members who dine at Shangri-La properties both on the road and nearer to home. The dining programme is the latest initiative in the ongoing transformation of Golden Circle, which has rolled out industry-leading member benefits, new partnerships, exclusive offers and Golden Circle Event Planner Rewards during its nine-month Loyalty Isanniversary campaign.

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8 Essentials Every GM Needs to Know About Digital Marketing Today

Of the most pressing issues facing hotel marketers, internal stakeholder communication and education about digital marketing continues to be often overlooked and neglected. Especially with budget season moving into high gear, now is a great time to help general managers and owners better understand the basics of the customer journey (what customers do in the digital space when planning and booking travel), why we need to invest where (it's not all last-click), and the costs of acquisition of the various channels in our toolkits.

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Intra-regional travel the top vacation choice for MENA residents during Eid Al Fitr 2016, reveals trivago

Residents in the Middle East and North Africa (MENA) region preferred to celebrate Eid Al Fitr closer to home this year, confirms data released by trivago, the world's largest hotel search that compares rates from more than 1 million hotels on more than 250 booking sites.

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Radisson Blu Turns Pink For Breast Cancer Awareness Month

Radisson Blu, one of the world's leading brands with nearly 300 hotels in operation in 69 countries and territories, today announced the \"LOVE BLU, BE PINK!\" campaign where one room in each participating hotel across the globe will turn pink for the month of October. The pink Business Class guest room will feature pink decor and other special pink amenities. A portion of the proceeds from the sale of the pink rooms will benefit charities that support breast cancer research and awareness.

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Robert Parker Collection seamlessly manages 6 properties with Guestline solutions

The Robert Parker Collection, a group of six luxury hotels, have opted for Guestline's superior cloud hosted solutions in order to improve customer service, centralise operations and drive revenue across the group.

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JW Marriott Hotels & Resorts Presents Conversations with Christie's

JW Marriott Hotels & Resorts and Christie's have launched \"Conversations with Christie's\", exclusive global events showcasing a curated selection of luxury goods ranging from vintage handbags to rare wines to handcrafted timepieces and more, and a series of inspiring, informative articles and videos, appealing to both the expert and aspiring collector.

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Attendee list for EyeforTravel N. America released

Over 450 travel executives will be joining them in Las Vegas (October 6-7) to learn how to win the travel customer's trust, loyalty and commerce as their digital behavior evolves. With so many leading brands in attendance from all segments of the travel ecosystem, this is the place to develop the strategy, tools and partnerships needed to navigate this increasingly complex landscape.

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Maestro PMS Launches Personalized ResWave Internet Booking Enhancements at Users Conference

Maestro PMS, the leading provider of hotel management systems to independent operators, announced new direct booking enhancements to its ResWave internet reservations system. ResWave now creates a more personal user experience with features that include loyalty-based and shoulder-optimized rate capabilities, flexible reservation options to let guests add amenities, activities and events to their reservation, and online deposit payment posting. Maestro made the announcement at its 2016 Users Conference August 29 September 1 in Toronto.

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Historic Hotels of America Announces 2016 Awards of Excellence Nominee Finalists

Historic Hotels of America and Historic Hotels Worldwide are pleased to announce the nominee finalists for the 2016 Historic Hotels Awards of Excellence. These Historic Hotels Awards of Excellence recognize and celebrate the finest historic hotels and hoteliers across the nation and around the world.

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Swedish internet booking engine Rapibo partners with eRevMax

Leading Swedish internet booking engine provider, Rapibo has partnered with travel technology expert eRevMax to gain wider visibility into the hotel market. Through this partnership, Rapibo will now be available as an integrated internet booking engine for eRevMax hotel clients thereby making ARI updates seamless across all channels including the hotel brand website.

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From Check In to Check Out, Never Miss a Beat: W Hotels Worldwide Amps Up the Concert Scene with Its First-Ever Weekend Long Music Festival

W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), today announced WAKE UP CALL: a W Hotels Music Festival, transforming the concert scene with the boundary-pushing hotel brand's first-ever weekend long music festival. The inaugural event will take over the entire W Scottsdale from September 30 to October 2, with electric performances, exclusive meet and greets, and unexpected experiences popping up in various places throughout the hotel. The music festival will then travel annually to different W Hotels around the world, with the soon-to-open W Las Vegas slated to host the three-day bash in 2017.

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Hyatt Regency Joins Forces With Fast Company and Inc. to Show Travelers Why It's Good Not to Be Home

Celebrity Trainer Gunnar Peterson and James Beard Award-winning Pastry Chef and Cronut Creator Dominique Ansel tapped to bring guests' ideas to life

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The newest travel gotcha: annoying hotel fees | cbsnews.com

Travelers who gripe about the plethora of extra airline fees have something else to add to their grievances: hotels are now aping the airline industry by adding charges for everything from in-room coffee to room safes. The hotel industry will book a record $2.55 billion in fees and surcharges this year, an increase of 4 percent from 2015 and a surge of almost 60 percent from a decade ago, thanks to the rise of a dizzying array of extra fees that have been introduced by hotels and resorts during the past several years, according to a new study from Bjorn Hanson, a professor at New York University's School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism.

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Lakeside Hotel & Spa double online bookings within 6 months of using Guestline solutions

The luxurious four-star Lakeside Hotel, set in an idyllic location on the shores of Lake Windermere, has seen online bookings double at the property since implementing Guestline's cloud hosted solutions. Previously using a server based system, the hotel wanted to move to a cloud hosted solution to integrate all operational systems and automate processes. The hotel opted for Guestline's cloud hosted Rezlynx property management system, distribution, online booking and secure payment platforms which has helped drive direct bookings to 70%, delivering commission free, bookings throughout the property.

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Wyndham, Alltherooms & Leading Hotels of the World discuss how they smash down silos to make big data more actionable

On Thursday September 8th (12 PM EST) Jeremy TerBush, SVP Analytics, Wyndham Worldwide, William Beckler, CEO/Founder, AllTheRooms.com and Angelo Sasso, Sr. Director of Marketing Analytics and Customer Insights, Leading Hotels of the World will come together to share their insights on using data insight at an exclusive EyeforTravel Webinar.

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Marriott Rewards NewFall MegaBonus Promotion: Choose Your Path to Earn More Points for Travel Experiences

Bethesda, Md -- For the first time, Marriott Rewards members will be able to choose one of two ways to earn up to 50,000 bonus points in the loyalty program's fall MegaBonus promotion \"Choose Your Path.\" Starting on September 1, members who register for the promotion will be able to select the bonus earning option that best reflects the way they travel.

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Westin Hotels & Resorts announces the expansion of the Westin Run Concierge program in North America

Westin Hotels & Resorts announces the expansion of its concierge program in North America, underscoring the growing global demand among business and leisure travelers to rev up their well-being routine on the road. Many Westin concierges will now provide expert insights into surfing, skiing, hiking, and cycling, among other physical activities.

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This NYC hotel housed some of the world's most beautiful women | nypost.com

When well-brought-up young women used to come to New York to live, many of them hopped in cabs and headed straight to 140 E. 63rd St. The building that occupied the corner of East 63rd and Lexington Avenue was the Barbizon Hotel, standing 23 stories high, with 700 guest rooms. More legend than simple address, the Barbizon acted as a sort of upscale dormitory, a gilded safe space for women looking to make their way in the big city at a time when most women were getting married young and having children, not launching careers as models, editors, secretaries and actresses.

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Petit Palace Hoteles Increases Revenues and Improves Guest Experiences Through TrustYou Partnership

TrustYou (www.trustyou.com), the world's largest guest feedback platform, has powered significant guest experience improvements and positively affected the bottom line for Petit Palace Hoteles, which operates 31 boutique hotels throughout Spain. Since 2013, the companies have worked together to surpass a certain threshold of reputation scores and boost visibility in booking sites in a way that has generated up to 200% in revenue for specific properties at Petit Palace Hoteles.

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Duetto GameChanger Empowers Hotels, Casinos With Personalized Loyalty Pricing

Most major hotel brands have invested heavily in their loyalty programs to grow their revenues and fight off online travel agencies, but if their perks and static discounts are similar to those of every other brand, how do they create true loyalty?

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ALICE Concierge Delivers a Customized Solution at NYC's Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights

In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan's 314-room Dream Downtown is better able to track guest requests, respond to them quickly using a single online platform, and spend their time where it is most valuable: taking care of guests' needs directly and personally. Since implementation in January, Dream Downtown has seen an average monthly increase of 43% in concierge requests, and a 36% increase in after-hours requests, all handled efficiently under the new system.

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Ghm Enters Mid-tier Segment With New Joint Venture Partnership

GHM has partnered with van de Bunt Partners in a milestone agreement to launch Tin Hotels, a mid-market brand of accommodations set to revolutionalise the concept of lifestyle travel. The move into the mid-tier market by the luxury hotel operator was fuelled by both the travel preferences in the dominant consumers' demographics, as well as by GHM's recognition of marrying relevance and its expertise in the current market situation.

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A New Crop of Concierges Emerges at Westin Hotels & Resorts

NEW YORK -- Westin Hotels & Resorts, part of Starwood Hotels & Resorts, Inc. (NYSE:HOT), today announced the expansion of its renowned concierge program in North America, underscoring the growing global demand among business and leisure travelers to rev up their well-being routine on the road. Still able to get guests the best reservation in town, many Westin concierges will now provide expert insights into surfing, skiing, hiking, and cycling, among other physical activities. This follows the success of the brand's runWESTIN program and the announcement of Chris Heuisler as the brand's National RunWestin Concierge in 2014.

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How To Drive Sales And Engagement With User-generated Content

If you're trying to get more people to stay at your hotel, you need a strong strategy focused on digital marketing for hotels. That means you can't just throw a website together, update your social networks once a week, and expect amazing results. Instead, you need to consistently use marketing methods that have been proven to drive engagement and sales.

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A Fresh Harvest for The Grow House at The Ritz-Carlton, Naples

As a proven success for the luxury resort and the environment, The Ritz-Carlton, Naples debuts new produce this fall in a revitalized version of its CropBox, a sustainable, self-contained, on-site growing system. The 'grown on-site menu' now includes tomatoes, edible flowers and baby zucchini along with an increased production of assorted micro-greens. As the first resort with a CropBox on property, The Ritz-Carlton, Naples has grown more than 7,000 heads of lettuce over the past year, vastly reducing waste and harvesting only what is needed for the property and its guests. The Ritz-Carlton, Naples has focused on making the produce available to its dining options while the brand as a whole moves towards more and more sustainably sourced food and beverage operations.

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Optimize Group Business by Bridging the Gap Between Revenue Managers and Sales

Experts in hospitality are forecasting growth in most major markets over the next few years. Even as hotels reinvest in their properties and bring more supply online, occupancy is staying healthy in most major markets. That's in part attributed to growing demand for meetings and events. These days sales teams don't have to do as much hunting, but that means they have to be smarter about the way they work with high value clients.

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Lost luxury: The crumbling allure of abandoned hotels | cnn.com

When it comes to ruined buildings, it's hard to match the poignancy of an abandoned luxury hotel. Once they were places where the wealthy came to play or the less fortunate came to experience a glamor beyond their usual means. Their fall from grace speaks of shattered dreams, faded glories and unforgiving economic realities. And yet, because they seem to still cling to the ghosts of happier times, they remain fascinating destinations, particularly for photographers and enthusiasts seeking to preserve remnants of their luxurious past.

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Engaged Guests are More Likely to Return

Local Measure a market leading customer intelligence platform for hotels recently released results from a study it conducted with over 16 months worth of data at 75 hotels. The aim of the study was to assess the impact of during stay engagement with guests over social media on their loyalty and repeat visitation.

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Family trips are on the rise

IPK International and ITB Berlin examine trends in family trips abroad steady growth despite declining birth rates in many countries Spain is the most popular destination for families. Berlin, 25 August 2016 Despite declining birth rates, family trips are on the rise. In 2015, around 78 million Europeans went on family vacation abroad and spent a total of 640 million nights on these trips. This is the result of a special evaluation of the World Travel Monitor, conducted by IPK International and commissioned by ITB Berlin.

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London hotel prices drop by 16% this month

Hotel prices have fallen in major cities across the UK this month, according to the trivago Hotel Price Index (tHPI), recorded monthly by hotel search websitetrivago.co.uk. In comparison to July, London hotel prices have dropped by 16 per cent, from an average of 171 in July to an average of 143 during August. The only exception is Edinburgh, which hosted the International and Fringe festivals this month and subsequently saw a 35 per cent increase in hotel prices, from 150 per night in July to 202 in August.

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Members Earn More Miles and Can Travel Even Faster with Marriott Rewards' New Korean Air Partnership

Marriott Rewards, Marriott International's award-winning loyalty program, is partnering with global aviation innovators Korean Air to give members even more ways to earn miles. This new partnership will offer Marriott Rewards members the flexibility to earn Korean Air SKYPASS miles when they stay at more than 4,300 hotels across 17 distinctive global brands within the loyalty program's portfolio. Marriott Rewards members can also convert their Marriott Rewards points into SKYPASS miles that they can use for flights on South Korea's largest airline.

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Amsterdam startup Hotelchamp banks 1.75 million seed investment

Hotelchamp is raking in 1.75 million worth of investments. With this first round of funding the Amsterdam-based SaaS-startup can continue its rapid growth and expand its client base. Hotelchamp helps hotels obtaining more bookings through their own websites. The seed investment comes from the founders along with a team of carefully selected angel investors, including a group of entrepreneurs from the hotel- and e-commerce-industry.Hotelchamp advantagesThe smart technology of the Amsterdam startup personalizes hotel websites in real time based on visitor behavior. Thanks to Hotelchamp, hotels are now capable of encouraging and convincing visitors to book a room directly. As a result, hotels will profit from significantly higher conversion rates. This offers advantages to both hotel and their guests, explains CEO and founder Kristian Valk: \"Hotels become less dependent on the large booking websites by using our software on their own websites. They will have direct contact with their hotel guests, which makes the entire booking process a lot more personal.\"Massive chains worldwideHotelchamp's technology is already being used by hotels around the world. Most recently Millennium Hotels signed up to Hotelchamp. This hotel chain has 120 hotels in 79 different cities in Europe, Asia, the United States, the Middle East and New Zealand. Other chains and renowned names, like the Pallazzo Versace in Dubai, the Baros luxury Maldives Resort, Amber Hotels in Germany, as well as Bilderberg Hotels and WestCord Hotels in the Netherlands.Popular with hotelsHotels pay Hotelchamp a fixed amount each month to use its software. The amount depends on the number of rooms they have on offer. Hotels are not required to pay Hotelchamp any fees or commissions for bookings, like they have to do with the existing booking platforms. Growth numbers indicate this model proves to be successful with hotels. Currently the Amsterdam Saas-startup's turnover increases by 77 percent each month. Hotelcham

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The Austrian Tourism Market - Horwath Special Market Report

Austria offers an exciting and rich variety of tourist attractions to its visitors: modern cities, beautiful nature and well-preserved cultural highlights. The so-called \"Alpenrepublik\" is also home to many international events such as the Salzburg and Bregenz Festival or the Opera Ball and Life Ball in Vienna. Austria is an attractive year-round tourist destination and welcomed almost 40 million overnight visitors in 2015. Since 2000, tourism arrivals have increased by a total of 49% and overnight stays by 19% to reach new record levels.

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Distribution vs Profitability the future of hotel revenue management | By Kiran Sunny

Long periods of market uncertainty are becoming increasingly common in today's highly fragmented industry and hospitality professionals are always on the lookout for better ways to maintain consistent profitability. Revenue management strategies have played a critical role in enabling hotels to cover their operating expenses during periods of low demand. By employing dynamic pricing strategies based on market variables and accurate forecasting, properties began to witness significant improvements in the bottom-line.

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Compete like a digitally born travel brand

Gone are the days when companies were judged by the quality of their product, the battle for the travel consumer is now fought on the customer experience provided at every touch point.

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VivoAquatics Announces Launch of VivoPoint Management System

VivoAquatics, the leader in providing innovative and sustainable aquatic solutions, has just announced the launch of VivoPoint, the industry's first aquatic management system. The platform enables facilities to improve water safety and reduce operating costs while also giving property and executive management the tools to improve overall guest satisfaction.

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The History of Direct Bookings [Infographic]

As we prepare for the upcoming Direct Booking Summit on September 13-14, we've taken a look at the history of direct bookings and all of the key events that helped shape this movement.

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Internet Moguls gets the Digital Mandate for Ramee Group of Hotels

Internet Moguls, a 360-degree strategic digital solutions company has been announced as an official Digital Marketing Agency for Ramee Group of Hotels. Presently, the Ramee Group operates 42 hotels, resorts and apartments in India, UAE, Oman and Bahrain. Internet Moguls, on the other hand, is the digital marketing agency for the hospitality industry and helps its clients to drive its revenues through digital techniques. As an official digital marketing agency, Internet Moguls will handle all the digital services that includes Website Designing & Development, Search Engine Marketing, Search Engine Optimization, Social Media Marketing, Online Reputation Management to Email Marketing and much more. Moreover, it will also take 'digital hospitality' training classes to impart digital marketing knowledge to its hotel partner.

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Caribbean Tourism Businesses Must Adapt to Succeed Says Karolin Troubetzkoy of CHTA

The President of the Caribbean Hotel and Tourism Association (CHTA), Karolin Troubetzkoy sees the upcoming Caribbean Hospitality Industry Exchange Forum (CHIEF) as an opportunity for hotels and tourism-related businesses to take stock and to \"open our eyes to the bigger picture, which is so important if we want to succeed not only as individual businesses and destinations, but also as a region.\"

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LateRooms.com Keeps Comedy At The Heart Of New Direct Response TV Campaign

LateRooms.com and Mother London have teamed up yet again to launch the hotel booking site's latest TV campaign featuring an all new brand character. Following the 'It's Going To Be A Great Night' campaign, which was created by Mother and launched in November last year, running until June this year, LateRooms.com will return to TV screens from Sunday 21 August with two new adverts, designed specifically to support the brand's upcoming and future sale activity.

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Wyndham Email Marketing is All About the Loyal Customer | dmnews.com

The following is the transcript of an email QA with Whitney Cripe, senior director of loyalty marketing at Wyndham Hotel Group. How would you broadly define what Wyndham's email strategy is? Our strategy is to engage, energize and inform customers. From a brand perspective, we want guests who stay with us to have news, offers, and benefits that speak to them and provide real value. We also want to encourage them to become part of our Wyndham Rewards loyalty program so that they earn and redeem points on every stay. For those that are already members, we want to encourage them to return again and again by featuring exclusive offers and rates, and great perks like discounts on local attractions and events.

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Why Pinterest is a platform that marketers cannot ignore | mobilecommercedaily.com

Pinterest has always had huge commercial potential for luxury brands. For consumers, it is a massive searchable database of inspiration and inspiration curated by humans rather than by bots. For brands, it is an insight into consumer purchase intentions, indicated either by what consumers pin or what they search for intentions revealed in more detail, and earlier in the purchase cycle, than any other search engine or social network can muster.

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Global tourism GDP resilient this year, but woes for France, Turkey | reuters.com

Travel and tourism will contribute less than previously forecast to the economies of France, Turkey and Brazil this year, hit by attacks, political and economic turmoil, though globally the sector is resilient, the World Travel and Tourism Council said. Brazil is hosting the Olympic Games this year but its travel and tourism sector has suffered under a political crisis, its worst recession since the 1930s, and the Zika virus. The sector's contribution to Brazil's gross domestic product (GDP) is expected to shrink by 1.6 percent this year, against a previous forecast for a drop of 0.9 percent, the WTTC said.

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Are travelers losing the hotel booking wars? | foxnews.com

In an ongoing war between big hotel chains and online travel agencies, value-minded consumers are emerging as the winners. Three out of four travelers believe they'll get a better deal by booking rooms through an online travel site such as Expedia or Priceline, according to a study commissioned by Triptease, a start-up company that helps hotels increase revenue through direct booking.

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Alpin Rentals luxury group appoints SiteMinder to take control of inventory and rates

Five months ahead of opening its 16th property in Austria, luxury apartment and chalet group Alpin Rentals has appointed SiteMinder to take control of managing its inventory and room rates. The appointment sees Alpin Rentals adopt SiteMinder's Channel Manager, the global hotel industry's leading cloud platform for online room inventory and dynamic rate management, at its 15 properties located in the alpine destinations of Kaprun, Zell am See, Saalbach and Leogang.

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Hilton's Curio Brand Teams up with Gavin DeGraw to Create \"Insider\" City Guides

CORRECTING and REPLACING Curio A Collection by Hilton Teams up with Gavin DeGraw to Create \"Insider\" City Guides

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New Executive Appointments at Mexico's Velas Resorts in Riviera Maya, Vallarta-Nayarit

Eduardo Vela Ruiz, founder and president of Mexico's \"Beyond All Inclusive, Beyond All Compare\" Velas Resorts, announces Denys Montes de Oca has been promoted to Senior Director of Sales and Gina Jimenez to Director of Sales of the AAA Five Diamond Grand Velas Resorts in Riviera Maya and Riviera Nayarit. In their new positions, Montes de Oca and Jimenez are responsible for the development and implementation of worldwide sales for the luxury \"Beyond All Inclusive, Beyond All Compare\" resorts, members of Leading Hotels of the World. Together, the two will also develop and execute the sales strategy for Casa Velas, the Mexican hotel group's boutique adults-only hotel and ocean club in Puerto Vallarta. The appointments are effective immediately.

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Carlson Rezidor Hotel Group Partners Accomable To Provide Accessible Accommodation Solutions Across Asia Pacific

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced its Asia Pacific initiative of partnering with Accomable, a UK- based pioneering global platform that provides specialised information and listings on assisted travel, adapted hotels and vacation rentals for disabled and elderly people. Other site highlights include useful tips such as nearby hotel attractions and travel information vital for all accessible travelers.

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NAVIS Named a Top Workplace in Central Florida by Orlando Sentinel

NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and vacation rental management companies today announced that it's East Coast office has been named one of Orlando Sentinel's Top 100 Workplaces in 2016. This year's recognition marks the fifth consecutive year that NAVIS has been ranked as one of the best places to work, and follows other honors NAVIS has received as a Top Place to Work in Oregon four years in a row.

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HeBS Digital Nominated for Most Effective Digital Media Buy by The Drum Digital Trading Awards USA

HeBS Digital is excited to announce that their Dynamic Rate Marketing (DRM) campaign with Lotte New York Palace has been nominated in the Most Effective Media Buy category by The Drum's inaugural 2016 Digital Trading Awards USA. This nomination recognizes HeBS Digital, a leading hotel digital technology, full-service digital marketing and website optimization consulting firm, as a pioneer in the smart data marketing and ad-tech space.

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Celebrities' Hotel Habits

Here is an infographic showing some of the craziest things surrounding celebrities and staying in hotels. As we all know, a hotel's number one priority is taking care of their guests. Most of the time that means making sure rooms are tidy, towels and toiletries have been replenished and that you've got an extra pillow if you need it. But what happens when an A-List celebrity books in?

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TrustYou Extends Reach of its Meta-Reviews through Partnership with TRIPCON

TrustYou (www.trustyou.com), the world's largest guest feedback platform, has been selected by TRIPCON, Japan's premier site for comparing and booking hotels, to provide Meta-Review data for its search results.

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Three Approaches to Pricing that Improve Your Strategy - IDeaS SlideShare

One of the most important decisions that every hotel organization needs to make is establishing their optimal public pricing structure. For some hotels, this can be an overwhelming challenge they might be new to their market, constrained by parity commitments, or simply looking for an approach that brings better revenue results than their existing one.For other hotels, they might have a proven pricing strategy in mind - but their technology simply isn't compatible for its successful deployment. Does your hotel need to reboot its pricing approach? Check out our SlideShare presentation for a quick overview of three analytically-advanced pricing methodologies available for today's hotels.

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Five Minutes With: Stephen Taylor Breaks Down Marketing in the Travel Industry | dmnews.com

One thing that's different between travel and other industries is that the universe of resources for travel research and planning is nearly infinite. [There are] online platforms and booking sites for hotels, rental cars, and airfare, [as well as] traveler magazines, websites, blogs, Facebook and Instagram feeds, and consumer review pages. In his pursuit of the ideal timing, itinerary, and price point, the average traveler will search nearly 40 websites. Cutting through this meandering path to purchase to deliver effective ads can be a huge challenge for travel marketers.

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How HostelWorld uses video to connect with target audience of young travellers | econsultancy.com

HostelWorld has grown to become one of the leading hostel booking sites, linking travellers with over 33,000 properties in 170 countries. By tuning into what makes millennial travellers tick', its digital marketing strategy is all about connecting with those under the age of 35. While the brand's eager use of the M' word might put off some, it's certainly succeeded in engaging an adventure- seeking generation. Using humour and creativity to great effect, it's a fine example of a business using video to promote its brand position and strengthen loyalty. Here's why.

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How Brands Helped Kill the App | dmnews.com

Apps were supposed be the future of mobile advertising, but too many useless, self-serving efforts are once again killing the golden goose. In March 2013, the Harvard Business Review published an article all but declaring the death of mobile ads, advising marketers to direct their budgets instead toward the thriving world of apps.

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TripAdvisor Struggles To Convert Visits Into Bookings Consumers Spending Less On Site | traveltrends.biz

TripAdvisor may be the world's most popular travel website at 350m unique visitors a month but the actual business is going through a rough patch with net income for the first six months of 2016 almost half what it was in 2015: US$62m compared with US$121m. President and founder Steve Kaufer urged investor patience. \"We continue to play the long game as we navigate our business to deliver the best user experience in travel,\" he said.

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HFTP Launches New Association-Focused News Site: HFTP News

Building on its mission to make education more accessible to the hospitality industry at large, Hospitality Financial and Technology Professionals (HFTP), a leading global nonprofit hospitality association, has launched another informational news site: HFTP News. HFTP News is an online, association-specific site where users will find all of the association's news and information as well as industry updates. The new site is an additional benefit for HFTP members and the global hospitality industry.

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RLHC and MyCheck Delivering Unprecedented Guest Experience On and Off Property

RLHC (Red Lion Hotels Corporation) today announced that it is working with MyCheck, the leading mobile payment platform provider, to enable digital wallet and mobile payment functionality for its new mobile application Hello Rewards. The new partnership will give loyal customers and hotel guests a unique end-to-end experience on and off- property from reservations, to check in, viewing the hotel folio, ordering room service, paying in hotel restaurants and grab-and-go counters to checkout.

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Holiday Inn Express Brand Gets Football Fans Game Ready with Latest Pancake Selfie Express Tour

Fall football, pancakes, selfies: The Holiday Inn Express brand and its clever Creative Director, actor/comedian Rob Riggle, know that these are a few of guests' favorite things. InterContinental Hotels Group (IHG), one of the world's leading hotel companies, is hitting the road again this month with the latest Pancake Selfie Express mobile breakfast tour to allow fans in the Big Apple, the nation's capital and beyond to experience the simple genius of a laser-printed selfie on a pancake. During its multi-state tour, the high tech food truck, part of the brand's latest Stay Smart campaign, will travel to select Southeastern Conference (SEC) football games this fall to celebrate game day. The brand is also introducing Snoozapalooza, a new promotion that extends both breakfast and check-out time until noon every weekend throughout the fall, so fans can rest and refresh after the big game.

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Hotels.com finds New York City offers top hotels for Pokemon Go travelers.

Geo-tagging, community building and popular landmarks - a few of the new ways mobile gaming is impacting travel, San Francisco follows New York in number of top ranking US 'Poketels', Paris is home to 6 of the top 10 'Poketels' Internationally and free hotel Wi-Fi to play Pokemon Go is more important than free breakfast.

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Solmar's New Website Drives Higher Room Bookings, Group Leads, and Customer Engagement

Solmar Hotels & Resorts recently launched six new websites designed by Milestone www.solmar.com and has seen a significant increase in guest engagement, online room bookings, and leads for weddings and meetings. Solmar's new websites, designed on Milestone's Galexi CMS platform, showcase the hotel collection with visually striking designs, stunning images, and engaging content to connect with their audience of luxury vacation and business travelers.

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2016 Kids' Holiday Wish List: Sun, Sea, Sand, Space and, er, Zombies?

New research from Jet2holidays found that this year, kids want a holiday with a space-themed hotel, with roller coasters and water slides, somewhere along the Mediterranean Sea.

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Greek tourism: Last-minute international arrivals jumped 9.1% in July, says SETE

July saw an increase in last-minute international tourist arrivals in airports and roads, Greece's largest tourism body SETE said on Wednesday. According to the association, airports nationwide recorded a 9.1 percent rise (about 276,000) in arrivals last month, while 1.6 percent more tourists (about 30,000) arrived by car, compared with the same month in 2015.

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How Consumers Use Online Reviews Today

Online reviews play an important role for shoppers, with the majority of consumers (88%) saying reviews help when deciding what to buy and who to buy from, according to new research by Trustpilot, the leading review community for online shoppers. The findings from Trustpilot's first ever U.S. consumer-focused survey looked into the importance of reading, writing and trusting online reviews.

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Guestline partner with GuestRevu to drive guest feedback and boost revenue

With online reviews having a significant impact on hotel rates and occupancy, Guestline have partnered with GuestRevu to provide hoteliers with an automated guest feedback and online reputation management solution.

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Victoria Inn Hotel & Convention Centre Adapts to Mobile-Dominated Guest Lifestyles with ASSA ABLOY Hospitality Mobile Access

Stockholm August 16, 2016 The Victoria Inn Hotel & Convention Centre, a Winnipeg, Canada-based property offering 260 newly renovated guestrooms, has enhanced its security access and self check-in capabilities with the implementation of ASSA ABLOY Hospitality Mobile Access. This advanced new feature allows the property to adapt to the hospitality industry's rocketing demand for faster, mobile device-compatible self-service options. Along with the installation of cutting edge VingCard Signature RFID door locks and Visionline security access software, ASSA ABLOY Hospitality Mobile Access provides guests with unprecedented security and unmatched convenience.

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Calling All Travel Startups & Innovators

Twelve start-ups will have the opportunity to pitch to top industry investors at EyeforTravel's Start-Up & Innovation in Travel Awards (October 6-7). Taking place as part of EyeforTravel North America 2016 at the Palms Las Vegas, successful applications stand the chance to receive much needed advice, funding and exposure against a backdrop of a new wave of innovation in mobile, data and technology.

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HSMAI Washington DC Event Will Focus on Revenue Strategies

The annual State of the Industry event for area hospitality industry professionals this Thursday, sponsored by The Hospitality Sales and Marketing Association International's Washington, D.C., chapter at the Renaissance Washington, DC Downtown Hotel, will focus on revenue strategies in a changing market.

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ADARA Builds a New Analytics Foundation Helping DMOs Measure Impact on Their Marketing Spends

Travel data platform ADARA has built out its Analytics team with the addition of key executives, appointing Matt Clement Manager of Senior Analytics out of Ft. Worth, and Don Jones Manager of Senior Analytics out of it's New York office. ADARA Impact is an analytics solution that combines the world's largest set of first party travel data with destination media campaigns to help guide marketing strategies for DMO and tourism board partners.

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With Summer in Full Swing, ALICE Empowers Concierges to Score the Hottest Ticket in Town for Guests

The hotel concierge no longer has to rely solely on pen and paper to keep her teams organized, and keep guests satisfied. ALICE Concierge, info.aliceapp.com, a new technology platform that empowers concierges to provide optimum guest service, offers the ability to track all guest requests and vendor information in one system. With vast functionality featuring reminders, itineraries, Google-like search, and text messaging with guests, hotel concierges can handle and respond to guest requests quickly, efficiently, and with aplomb.

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Luxury Hotels Group welcomes one of the world's leading wellness retreats

Adding to its growing global portfolio of distinctive, one-of-a-kind properties, Luxury Hotels Group is delighted to announce its newest member this month.

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PolyU Study Finds Internet Travel Planning at Saturation Point in US

Use of the Internet for travel planning in the US market has reached saturation point but there are still opportunities for growth, according to Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researchers. In a recent study the researchers reveal the changing trends in the use of the Internet for travel planning, with a growing \"bifurcation\" between traditional users who use it for \"standard planning\" and those who are increasingly using it to search for products that offer \"deeper and more authentic experiences\". They also identify a number of ways that businesses can improve their services to accommodate travellers' changing needs and expectations.

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RLHC Teams Up With Military Makeover

Answering the call to those who have served our country, the National hotel company RLHC (Red Lion Hotels Corporation) (NYSE:RLH) has joined forces with the Lifetime TV mini-series,Military Makeover, in their mission to give back to members of the military and their loved ones. The show enlists the help of design and home renovation experts to transform the homes of military families across the country.

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Going for Email Gold: 5 Winning Strategies for your Next Email Marketing Campaign [Infographic]

Athletes from around the world are convening in brazil to face off in the ultimate athletic contest. After years of practice, they're ready to compete at the highest level to win medals and victories for their home countries. In the spirit of sportsmanship, Campaigner has compiled the following winning strategies for email marketers to take home the gold with their next campaign.

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The 4 Keys to Creating Exceptional Travel Content in 2016 [Infographic]

Developing highly engaging content has become absolutely essential for travel brands.

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Survey Asks: What Sacrifices Are Your Guests Making for a Mobile Check-In Experience?

As travelers themselves, hoteliers experience some of the same irritations their guests face when it comes to the room assignment process. With mobile check-in via smart devices growing in popularity, frustrations arise when travelers arrive early or check in via mobile app but they still have to wait for their exact room type to be made available upon arrival. hospitalityPulse Inc. is asking hoteliers to take a short \"Check-In Experience Survey\" that reflects upon their most recent experiences. The purpose of this exercise is to help hoteliers identify problems with their own room assignment processes and implement a solution for an improved guest experience.

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The importance of brand standards | ehotelier.com

For a brand to have meaning in any useful sense there must be a collection of clear and concise standards which ensure that each user of the brand has the responsibility to deliver a consistent and uniform guest experience. The great hotel operating companies of the world whether they are international or entirely local, or whether they have one brand or a suite of brands, fundamentally depend on their owners and franchisees to adhere to brand standards. Typically the brand standards are most comprehensively codified with respect to five (5) star brands as these generally are the most treasured gems in the operator's stable of brands.

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Northstar Travel Group launches international event: European Mountain Travel Summit

Leading B-to-B information, event, and marketing solutions company, Northstar Travel Group, announces the launch of the European Mountain Travel Summit: A Global Leadership Forum Presented by Mountain Travel Symposium. The two-day event, held 10-12, January 2017, takes place at Crans-Montana in the heart of the Swiss Alps, and gathers over 200 senior executives from the international mountain travel industry. Featuring cutting-edge content and unique networking opportunities for senior executives, the European Mountain Travel Summit assembles some of the greatest minds in travel. Attendees have the ability to interact and share experiences, insights and knowledge through a series of general sessions, speaker presentations, panel discussions, and pre- and post-event Alpine skiing excursions. \"We are thrilled about the launch of the European Mountain Travel Summit. Extending Mountain Travel Symposium's reach internationally is a natural progression for Northstar as we continue global expansion with our brands and events,\" said Bob Sullivan, President, Northstar Travel Group. \"Our goal is to bring together senior leaders to discuss critical issues and challenges within the mountain travel industry, bring about solutions, and in turn, make the industry more successful.\" The event is developed in partnership with Switzerland Tourism. Known for reliability, punctuality, political and economic stability, authenticity and stunning nature, Switzerland provides the essential backdrop for the event's debut. \"We are very excited for the first European Mountain Travel Symposium to take place in Switzerland,\" said Juerg Schmid, CEO of Switzerland Tourism. \"Switzerland as the original winter tourism destination with over 150 years of history and Crans-Montana as a premier mountain resort in the Swiss Alps provide the perfect setting for representatives of this industry to discuss the future of winter tourism.\" European Mountain Travel Summit becomes the fi

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Two Million Doors, 400 Hotels, One Revolutionary Year: Hilton Celebrates Digital Key Milestones and New Hilton HHonors App Features

\"Digital Key is fabulous!\" \"This is an extremely convenient benefit for being a Hilton HHonors member.\" \"For a frequent traveler like myself, the ability to select my room and bypass the front desk is a competitive advantage. No other hotel group offers this type of service.\" These are just a few of the 55,000-plus Hilton HHonors testimonials since Hilton (NYSE: HLT) launched Digital Key one year ago. Since that time, Digital Key has opened 2 million doors for Hilton HHonors members at 400 hotels.

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The rules of attraction: how to secure the best revenue management candidate during the talent drought | ehotelier.com

The importance of attracting and retaining high quality talent is fundamental to the successful operation of any hotel. The effect of losing a senior member of a property's revenue management team can have a prolonged and significant negative impact on the financial performance of a hotel. Maintaining stability in the revenue management division should be an industry-wide concern, especially given that a 2015 Deloitte Hospitality Report indicated that hospitality turnover rates are nearly twice the average rate for all other sectors.

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Revenue Strategy Forum Hong Kong to Prepare Hoteliers with Revenue Strategies for Future Market Conditions - from Robust Growth to the Next Industry Downturn

The leading minds in hotel Revenue Strategy will convene 22 September for the second annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in all market environments, especially in preparation for an inevitable dip in the industry cycle. Hotel ICON will host the daylong conference, which will feature insights from leading hotel executives and the founders of co-host Duetto.

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Hotels must ease booking shift from mobile to desktop | hotelnewsnow.com

As the push for hotels to streamline the mobile bookings process continues, hoteliers must also keep in mind that a booking journey born via mobile often still migrates to the desktop, sources said. Speaking during Phocuswright's recent Mobile's breaking points: Are smartphones ready for center stage in travel planning? webinar, Phocuswright VP of research Douglas Quinby and Google product marketing manager Shelby Coyne discussed the path travelers take in booking their journeys. Quinby said consumers, particularly those in the U.S., are very comfortable using smartphones to browse travel destinations and hotels. But their comfort level isn't as high when it comes to making the purchase, especially compared to other categories like music, books and household goods. There's very clearly a migration from smartphone to desktop or laptop, he said.

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The Biggest Tech Challenges of Today's Digital Publishers | marketingprofs.com

As the ad tech industry continues to rapidly develop, many publishers find themselves facing inevitable challenges. Among the wide range of concerns are ad blockers, a lack of technological resources needed to support all ad formats and traffic, an overreliance on social media, and the prevalence of irrelevant ads.

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hetras acquired by Shiji

Beijing Shiji information Technology Co. Limited (Shiji), announced, effective August 3, 2016, it has acquired hetras Deutschland GmbH and all its operations. \"We are very pleased with this acquisition and the opportunity it represents,\" said Kevin King, Chief Operating Officer, Shiji. \"As a result of this transaction, hetras can now look towards the future and prepare an ambitious plan for growth, supported by Shiji.\"

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HSMAI Seeking Nominations for Lifetime Achievement, Top 25 Extraordinary Minds Awards

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Amadeus & Zingle partnership is revolutionizing guest communications and experience

With over 4.77 billion mobile phone users estimated worldwide by 2017 [1] and 350 billion text messages monthly[2], the growth in mobile and in texting and messaging is rapidly becoming the biggest trend in hotels. Hotels are moving quickly to take advantage of messaging technology to increase guest engagement, improve guest loyalty, extend their competitive differentiation, and grow revenue. And thanks to the Amadeus and Zingle partnership, hoteliers can already text and message their guests and provide a whole new level of personalization.

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Maestro PMS Inks System Installation Agreements with 26 Properties

Maestro PMS announced it inked agreements to install Front Office and other hotel management system modules in 26 properties since March. New contracts include two 4-property groups and 18 independent hotels. Maestro is the preferred property management system (PMS) of leading independent hotels, resorts, condos and multi-property groups. Click here for more information on how to reserve, engage and socialize with Maestro PMS.

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Hotels discover cancellation fees no match for prepayment discounts | travelweekly.com
When it comes to hotel companies' recent attempts to tweak consumer behavior by encouraging early, prepaid bookings while discouraging last-minute cancellations, the carrot appears to be working far better than the stick. Hilton Worldwide and Marriott International are among hotel companies that have tested stricter cancellation policies, charging the guest at least one night's stay if the reservation is changed or canceled after a certain deadline. However, hoteliers have found little proof that such policies have curbed guests' booking behavior.

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Paradise Point Resort & Spa generating immediate ROI with ALICE in just one month with unprecedented guest adoption

Paradise Point Resort & Spa, a Destination Hotel, which launched ALICE's guest solution in June, has seen immediate results, with more than 250 guests downloading the ALICE app in a single month. Together, these guests have placed almost 500 requests in food and beverage orders through the platform.

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Hotels discover cancellation fees no match for prepayment discounts | travelweekly.com

When it comes to hotel companies' recent attempts to tweak consumer behavior by encouraging early, prepaid bookings while discouraging last-minute cancellations, the carrot appears to be working far better than the stick. Hilton Worldwide and Marriott International are among hotel companies that have tested stricter cancellation policies, charging the guest at least one night's stay if the reservation is changed or canceled after a certain deadline.

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Hotel rates in Paris halved as visitor numbers slide | telegraph.co.uk

Hotels in Paris are offering discounts of up to 56 per cent in a bid to entice tourists back to the city. The recent terror attacks in France have had a devastating impact on the country's tourism industry. According to Matthias Fekl, the junior minister for tourism, hotels in Paris had an occupancy rate of just 32 per cent in the second half of July, compared to 77 per cent for the same period in 2015.

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The Ritz-Carlton Encourages Sustainable Driving

With a dedication to superior service and fostering a sustainable future, The Ritz Carlton Hotel Company L.L.C is pleased to offer charging stations at properties across the globe. Currently installed at a majority of the iconic brand's North American locations and select international hotels, electric car owners charging at Ritz-Carlton locations can experience all that The Ritz-Carlton has to offer, with extraordinary destinations and exceptional service.

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Tourism in times of terror - Close to half of all tourists worldwide are changing their travel behaviour

The threat of terrorism significantly influences holiday planning major differences in the safety image of individual destinations ITB Berlin and IPK International analyse global changes in travel behaviour enthusiasm for travel is nevertheless unbroken

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Four Key China-Related Trends Shaping Asia Pacific Hotel Industry

Mainland Chinese investors exported over $5 billion into the hotel real estate sector across the globe in 2015, and the country accounted for nearly half of all cross-border investment out of the Asia region. As Chinese investors brought a new perspective to deal selection, what are the trends that will shape the sector in Asia Pacific going forward?

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Madrid city centre hotel chooses latest IDeaS G3 Revenue Management System to evolve revenue strategy

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced an agreement with Hotel Santo Domingo to implement IDeaS G3 Revenue Management System (RMS).

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Attracting the Next Generation of Travelers | adweek.com

Young travelers are a growing demographicand they're not all kids taking a gap year before college or partying over summer vacation. Rather, millennials are a savvy group with a taste for adventure and the skills to research and plan a great trip without ever leaving their beds. A lot of millennials do most of the research and planning for their trips on their smartphones.

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Latest trend in hotel brands: Not to be a brand at all |

While in the past, big chains sold themselves on consistency, today they are pushing one-of-a-kind properties over cookie-cutter rooms. The shortcut to this transformation: get existing independent hotels to join the chain. New brands have been created, letting these properties keep their identity but still leverage the larger brand's reservation system and loyalty program.

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3 Reasons Why Professional Development Motivates Millennials | incentivemag.com

Today's workforce is comprised of five generations, each with distinct qualities that can be profoundly felt in the workplace. By 2020, the Millennial generation -- those born between 1980 and 1994 -- will comprise 51 percent of the Western workforce. As you may know well know, members of the Millennial generation often aren't motivated by traditional compensation and benefit perks that more easily secured the loyalty of prior generations. Instead, they seek organizations that champion values they hold dear, including sustainable practices, flexible work, and employee development opportunities.

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Terrorism fears up stakes for tourism as Europe travel falls off a cliff' | cnbc.com

Paris. Nice. Brussels. Orlando. Istanbul. Venezuela. Brazil. Baton Rouge. Dallas. The list of places around the world touched by terrorism, violence, rising crime rates and health alerts continues to grow, along with the impact on the travel and tourism industry. In 2015, the sector contributed an estimated $7.2 trillion to the world's economic output and supported more than 284 million jobs worldwide, according the World Travel & Tourism Council.

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SiteMinder report: Average booking value on direct hotel websites nearly double that on third-party channels

The average booking value hotels are realising on their direct website is nearly double the value they are receiving from third-party booking channels, the global hotel industry's leading cloud platform, SiteMinder, reveals today.

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Madrid city centre hotel chooses latest IDeaS G3 Revenue Management System to evolve revenue strategy

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced an agreement with Hotel Santo Domingo to implement IDeaS G3 Revenue Management System (RMS).

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Google Rolled out Accelerated Mobile Pages (AMP) to Main Search Engine Results Pages (SERPs)

Is your website AMP ready? Google announced on August 3rd, 2016 that AMP pages are available beyond the news carousel and in main search engine results pages. AMP (Accelerated Mobile Page) is Google's new format for rendering websites and content on mobile phones for faster speeds and download times for user enhanced experience.

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Video: Tye Turman discusses new hotel builds, adaptive reuse, and brands | jmbm.com

Tye Turman, Senior VP of Lodging Development at Marriott, speaks with David Sudeck, senior member of JMBM's Global Hospitality Group at JMBM's 2016 Meet the Money the national hotel finance and investment conference. They discuss what's in Marriott's pipeline, PIPs, adaptive reuse, and Marriott's brands, including Moxy and AC.

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Cardmembers Receive Access to Even More Extraordinary Experiences With Enhancements to The Ritz-Carlton Rewards Credit Card

Today, Chase and The Ritz-Carlton Rewards, the guest loyalty program of The Ritz-Carlton Hotel Company, LLC, announced enhancements to The Ritz-Carlton Rewards Credit Card including the upgrade of the card to Visa Infinite. Cardmembers will now get airline ticket discounts, access to more than 900 Priority Pass lounges, Global Entry application fee reimbursement, special car rental privileges and numerous exclusive experiences, among many other benefits.

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The Pines Resort hits major milestone as guests introduce over 100,000 travelers to the hotel with Flip.to

Flip.to, the advocacy platform for hotels has attracted a massive audience of over 100,000 travelers for The Pines Resort in just the first year, while boosting the resort's brand with compelling, co-created stories from their guests.

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Mantra Group supports the Luke Batty Foundation

Mantra Group properties and team members from all around Australia have united to raise $79,265 in the past year for the Luke Batty Foundation, the Group's official charity partner. The FY16 donation, which was presented to Rosie Batty at a fundraising event at Peppers Noosa Resort & Villas on 5 August, will help the Luke Batty Foundation continue their important work of building awareness of family violence in our community. Luke Batty Foundation CEO and 2015 Australian of the Year Rosie Batty said the Foundation depends on businesses and the community for assistance and support.

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Breaking out of the Cookie-Cutter Hotel Room | abcnews.go.com

The latest trend in hotel brands is to not be a brand at all. While in the past, big chains sold themselves on consistency, today they are pushing one-of-a-kind properties over cookie-cutter rooms. The shortcut to this transformation: get existing independent hotels to join the chain. New brands have been created, letting these properties keep their identity but still leverage the larger brand's reservation system and loyalty program. Hotel owners supposedly see more business. Guest get a branded seal of approval for an otherwise unknown hotel. And the hotel chains quickly increase management fee revenue without spending money to develop new properties. Plus, there are only so many new hotels being built each year.

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This Alabama hotel houses bees to harvest its own honey | al.com

First opening in the 1940, the Admiral hotel reintroduced itself to downtown Mobile as a part of the Hilton Curio brand of boutique hotels in 2015. Shedding its existence as a Radisson property and stepping into a new chapter meant embracing a connection to the past and making strides toward the future. Under the leadership of General Manager Joe Langford, the new Admiral dons a retro art-deco attitude with touches of nautical style, inspired by namesake Confederate naval hero, Admiral Raphael Semmes. One idea credited to Langford, the idea to harvest honey in-house, may not have any historical significance in a space with many links to the past. But one thing it does have, is legs. And wings, for that matter.

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CHEERS! FOUR POINTS Celebrates International Beer Day

Four Points, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), today announced that it will celebrate International Beer Day, August 5, at its 200+ locations around the world and continue for the entire month of August. Occurring the first Friday of every August since its inception in 2007 in Santa Cruz, California, International Beer Day has become a worldwide party, with the purpose of uniting the world under the banner of beer by celebrating the beers of all nations together on a single day. Four Points, with its passion for beer and its signature Best Brews program, is the perfect location around the world to celebrate and toast this holiday

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In search of hotels, more travelers turn to OTAs than hotel websites.

According to a research paper jointly released by travel industry research authority Phocuswright, and Expedia, 61-75% of online hotel shoppers in a range of developed markets used an online travel agency (OTA) when shopping for hotels and accommodations, compared to just 15-44% who visited a hotel website.

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AAHOA Breaks All-Time Membership Record, Sets Sights on Next Milestone

The Asian American Hotel Owners Association (AAHOA) announced this morning that as of Aug. 3, membership numbers have surged past the previous record (15,192) and are on track to reach 16,000 by the end of the year.

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Cottage etiquette: How to be a great (and laid-back) guest or host | theglobeandmail.com

My family never had a cottage when I was growing up, which might cause you to say: Well, Dave, that certainly makes you under-qualified to pontificate on cottage etiquette. To which I say: Au contraire. It makes me hyper-qualified. I worked hard for those cottage invites, man and once I got my foot in the door, I was a whirling dervish of good-guestmanship. Me: Let me get those, Mrs. Johnson. No worries! I enjoy doing dishes. You know, the mystery writer Agatha Christie once said she got her best inspirations doing dishes so, since I'd like to be a writer myself some day, you'd actually be doing me a favour letting me do the dishes, etc., etc.

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Travel: Italy home to 2nd most expensive beach destination in Europe

Positano, an idyllic cliffside village on southern Italy's Amalfi Coast, is the second most expensive beach destination in Europe this summer, according to a survey conducted by French travel website Allovoyages.fr.

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Internationally operating Tune Hotels count on TrustYou to manage guest feedback and increase bookings

Tune Hotels' approach to high lodging quality at an affordable price is an extreme success across the globe, operating 23 hotels in Malaysia, United Kingdom, Indonesia and India. With a complex and diverse portfolio, the hotel group recognizes the need to have a centralized approach to manage guest feedback. TrustYou, the world's largest guest feedback platform, is the chosen solution of Tune Hotels to meet its strategic needs.

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How Trump's Divisive Campaign Is Hurting His Hotel Business | fortune.com

Are Donald Trump's hotels an early casualty of one of the most divisive presidential campaigns in generations? If new numbers released by an online booking site are any indication, the answer may be yes. Trump hotel bookings have plummeted nearly 60% for the first half of 2016, according to new data released today by the online travel site Hipmunk. The site measured the percentage of Trump bookings within its markets. For the first quarter, it found reservations tumbled 59.36% compared with the previous quarter, and for the second quarter, the group suffered a 57.46% decline, according to Hipmunk.

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Mondo Hospitality recommends eRevMax for online distribution

Mondo Hospitality has been using eRevMax solutions for the past few years and has benefitted from improved brand exposure and online revenue. Headquartered in Dubai, Mondo Hospitality operates multiple serviced apartments in UAE and Malaysia and believes in delivering \"locations that work\". Two of their key properties - Suha Hotel Apartments and Al Barsha Hotel Apartments have been using RateTiger Shopper and Channel Manager to monitor and optimize room rates and availability across multiple online sales channels from a single platform.

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When Hospitality is Not Hospitable. 5 Learnings for Every Industry | customerthink.com

I had lunch last week with one of my ex-colleagues. We decided to try a new restaurant close to where she works. It's only been open a month, and it shows. This hospitality outlet certainly has a lot to learn about customer centricity! I was able to share our adventure with the proprietor when his manager (naively?) asked us if we had enjoyed our lunch. I don't think she expected all the comments we made. However, she quickly called the owner over, who was extremely interested in listening. He heard our detailed description of our time there with patience and encouragement, asking lots of questions as our tale unfolded. I therefore, thought I'd share our experiences as they are useful lessons for anyone who wants to be more customer centric. Whether you are in hospitality or not, putting the customer first makes good business sense.

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Brend Hotels enjoy growth and success with Guestline's cloud hosted PMS solutions

Awarding winning Brend Hotels are enjoying exceptional results from their 10-year strong partnership they've held with Guestline, their property management technology supplier.

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The Platform Approach to Hospitality

From Amazon in retail, to Uber in transportation and Airbnb in hospitality, a variety of businesses across multiple industries are embracing platform strategies. For the hotel industry, this new model offers both a competitive threat and an opportunity. By using technology to deliver services in more convenient, faster and more transparent ways, these companies are building massive businesses and threatening incumbents.

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The Psychology of Successfully Marketing to Millennials [Infographic] | marketingprofs.com

Want to know more about Millennials and how to market to them? Here's a look at vital stats about this demographicand info about how best to reach it. Some 82% of Millennials (people age 18-29) interact with brands or retailers on social media, where 49% follow their favorite brands or retailers, according to the following USC Dornsife infographic.

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Groupize Ebook Explores Strategies to Help Corporations Reign In Their Small Meetings Spend

Groupize has just announced the release of a new ebook titled \"Small Meetings are the Wild West\" which examines the opportunities for corporate travel departments to use technology and best practices to reign in their rogue bookings and small meetings spend.

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Umapped Showcases Enhanced Collaborative Functionality with ClientBase Live Connect and Award-Winning Tour Operator &Beyond at Virtuoso Travel Week

Attendees at next week's Virtuoso Travel Week will be introduced to the latest cutting-edge innovations from leading experiential travel itinerary management platform Umapped. The event, which takes place in Las Vegas from August 6th to 8th, is considered the equivalent of Paris Fashion Week or the Super Bowl but geared toward luxury travel.

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Boring Marketing Ends Today

With most resources allocated to product development, not all startups are equipped to create award-winning marketing and PR campaigns. New firm, mark.ady, is on a mission to change this by providing travel startups with insanely great marketing, branding and PR that allows these companies to quickly connect with their customers. \"There are too many innovators entering the market that have stale, cookie-cutter, and, quite frankly, boring marketing. It goes something like this: draft a generic press release, cross fingers for pickup, send the occasional email newsletter, write a (forgettable) blog, repeat. Then, everyone wonders why their content isn't generating buzz and creating new business,\" says Margaret Ady, founder of mark.ady. \"Innovative companies don't deserve dull marketing. More importantly, they can't afford it because it won't generate revenue. We are here to create marketing that is as innovative and fun as the startups that we are working with.\"mark.ady's creative approach can be seen in its own launch campaign, which uses a content-driven Facebook messenger bot (mark.ady bot) to deliver marketing insights, curate custom travel news based on a user's interests, and engage in very basic small talk when users need to take a break from their busy workday.\"No two companies are alike, so why should their marketing be? We work with each client to create custom solutions that are right for their business, with projects ranging from large in scope, like developing and implementing a new marketing strategy, to smaller in scope, like drafting an interesting blog article,\" says Ady. \"Regardless of the project, our approach to marketing is unique, bold and methodical, and our results are easily measurable.\"mark.ady officially opened its doors on August 2, 2016. The company has already signed a few clients and is in talks with others. If you want to join the list of growing clients looking to make their mark with great marketing, branding,

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AAHOA President, Treasurer to Speak at Red Lion Hotels Conference

Asian American Hotel Owners Association (AAHOA) President and CEO Chip Rogers and Treasurer Hitesh \"HP\" Patel will address audiences this week at the Red Lion Hotels Corporation Conference in Spokane, Wash., on August 2-5.

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Virginia Beach CVB Selects Regatta Travel Solutions to Power Booking Engine on VisitVirginiaBeach.com

Regatta Travel Solutions announced today that the Virginia Beach Convention & Visitors Bureau has selected Regatta Travel Solutions to power the booking engine on their official destination website, VisitVirginiaBeach.com. Regatta allows visitors to the destination website to book hotels, attractions and packages on the destination's official website.

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New International Association Launched For Hotel Execs

The International Association of Hotel Executives (IAHE) has been launched to recognise the contribution of key hotel executives to the hospitality industry and provide support and assistance to members throughout their careers and beyond.

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HotelPlanner.com Reveals the Most Group-Friendly Beach Cities in America

Today, HotelPlanner.com released their list of the Top 10 Most Group-Friendly Beach Cities across the U.S., right in the middle of summer, which is a popular season for group travel. The ranking is determined by a compilation of sales data from beach cities with the most group travel bookings and includes types of groups and the average number of travelers from June 2016 to August 2016.

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How Online Travel Agencies Manipulate Your Search Results | huffingtonpost.com

At first, to Christine Compo-Martin, the Expedia.com search results looked like a mistake. As she queried the site for a hotel room in Philadelphia, she found properties without photos. Honestly, if there aren't pictures, I don't even begin to consider it, said Compo-Martin, a retired teacher who lives in New Hope, Pa. I want to know where I'm staying not show up and discover it's not fit for cockroaches.

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Ritz-Carlton joins with British Vogue, GQ for theatrical experience | luxurydaily.com

The Ritz-Carlton is painting a sensory picture of the boundless possibilities accessible at its properties with help from two Conde Nast publications. Titled Room No.8, a sensory experience was held in London in partnership with British Vogue and British GQ, during which guests were immersed in a series of audiovisual displays, performance art and theater. Taking the experience beyond the singular event, Ritz-Carlton is using footage from Room No. 8 in a creative campaign running on both of the titles.

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Hilton ad makes social statement, sparks outrage online | prdaily.com

Hilton published an advertisement in Travel + Leisure magazine that features two men in bed together, and the American Family Association doesn't like it. AFA leadership launched a petition to stop it from circulating further. Here's the ad in question... And here's the crux of the AFA's discontent, as it articulated in a statement on its website:

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AccorHotels announces leadership changes, Vivek Badrinath joins Vodafone

After nearly three years with AccorHotels as Deputy CEO, Vivek Badrinath has decided to join an international telecommunications group as head of emerging countries and the Pacific, starting mid-October 2016.

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July

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Why my first Airbnb experience was underwhelming | hotelnewsnow.com

A few months ago, my cousin reached out to me to discuss bachelorette party locations (you know, Maid of Honor duties). Remember, I'm in three weddings this summer, so apologies if my blogs have centered on wedding festivities. This is a good one, though. It's about my first experience with Airbnb and how the home-sharing platform did not exceed my expectations, which totally contradicts my colleague Sean McCracken's recent experience. Let me back up a little.

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Hospitality Training Techniques In The Era Of Social Networking (A Podcast)

With the proliferation of online guest reviews and social media postings, the service provided by your front of the house team has a direct impact on the buying decisions of future guests. In this complimentary podcast, which is provided by The Hospitality Academy, Doug Kennedy addresses questions such as: How has the need for hospitality training changed in the era of social networking? How effective is the existing hospitality training out there and what can be done to further improve it? Are the training needs of the Millennial generation that much different from those before them such as Gen X-ers and Baby boomers? How effective is the medium of online learning for the topic of hospitality? Given the time constraints of hotel operations, how can managers make time for hospitality training?

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Hotels Break Out IVs and Oxygen Tanks in Next-Gen Wellness Trends | bloomberg.com

The next time you hit the road, be on the lookout for new health-focused initiatives, from brilliant to bizarre. Hotels are racing to help you unwind. At least, that's what you'd be led to believe if you've been following the flurry of wellness news that is suddenly dominating the high-end travel industry. And that doesn't just mean that they're looking to make an extra buck in the spa. (Though wellness tourism is poised to become a $678.5 billion business by 2017, according to the most recent Global Wellness Tourism Economy report.) All around the world, properties are rolling out programs that help you stick to your fitness routine, preserve your sleep schedule, or tap into local wellness traditionssome quirkier than others. Here, the trends to try (or avoid) on your next trip.

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The Ritz-Carlton Hotel Company Partners with Vogue and GQ in Media First to Create Immersive Theatre Experience

In collaboration with British Vogue and British GQ to create Room No.8, The Ritz-Carlton presented a multi-sensory performance-art experience created by some of the best names in visual effects, sound art and immersive theatre. The first of its kind, this event showcased The Ritz-Carlton to patrons in London, by taking them on a journey of discovery, and tapping into every one of their senses. In addition to delivering a theatrical physical presence for The Ritz-Carlton, the performance was filmed and photographed, with this content then providing the basis for the creative campaign, including advertisements and video content that ran on Vogue.com and GQ.co.uk.

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2016 Summer Guide to Reputation Management

Summer is the season for beach vacations, resort getaways, and European tours, and people all over the world are taking the opportunity to travel. This brings with it an elevated need for vigilance around reputation management at your hotel. In this white paper, you will find statistics and tips to help you manage negative online reviews.

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Neither revPAR nor occupancy are ideal indicators of hotel profitability it's all about the ARPAR!

There's no denying that room sales is the life-source of most hospitality businesses. But while establishing high occupancy is indeed important, it shouldn't be the sole focus of a modern hotel. When considering profitability, concentrating on maximizing occupancy does not always contribute more to the bottom-line. In fact, even occupancy reports cannot portray a clear picture of a property's performance in today's dynamic market.

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American Hotel & Lodging Educational Institute Honors Christine Saldanha as Outstanding Distance Learning Student

The American Hotel & Lodging Educational Institute (AHLEI) has named Christine Saldanha, executive housekeeper at the Crowne Plaza Hotel & Resorts, Dubai, UAE, as winner of the 2016 Lamp of Knowledge Award for Outstanding Distance Learning Student. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. The Outstanding Distance Learning Student is selected from among those who completed AHLEI's 12-course Hospitality Management Diploma in the previous year.

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Welcome to Managed Travel 3.0. Enjoy the Journey

Just as there is much more to the whole travel process than the booking, there is also more to business travel than the expense, in any Managed Travel programme, corporate and social responsibility and optimisation of spend remain at the forefront of corporations' minds.

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Excess Rooms Push Hotel Owners to Cut Rates in China | wsj.com

Revenue per available room slips amid an overexpansion by hotel chains. A glut of hotel rooms in Chinese cities is forcing owners to reduce rates in a bid to attract customers.

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A fresh start for U.S. hotel brands in Cuba?

Behind the colonial facades of Havana's historic hotels, times are changing as Cuba and the United States start to rebuild their fractured relationship.

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This Airline Is Selling Seats for Its Flights on Airbnb | fortune.com

Amid lowering its profit expectations, the German airline Lufthansa is selling seats for its flights on a rather unexpected platform: Airbnb. The airline has quietly started listing seats on its airplanes on Airbnb, offering a round-trip flight from New York to Frankfurt for about $860. Our cabin isn't in the woods, but in the sky!, the ad says.

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Preferred Hotels & Resorts Embraces Authentic Family Travel Moments

Today, Preferred Hotels & Resorts, the world's largest independent hotel brand, launches the #FamilyTravelTruth contest. The hashtag campaign celebrates the unpredictable and chaotic moments that go hand-in-hand with family travel and puts a call out to families to share their favorite unfiltered moments on Instagram. Each week from July 26 to August 23, one participant will be chosen as the winner of a two-night stay at one of the brand's family- friendly luxury hotels around the world and 25 Instagram photo prints from Artifact Uprising.

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Duetto Brings its Revenue Strategy Solutions to Dream Hotel Group

Duetto, the market leader in hotel profit optimization technology, announced an agreement to implement its Revenue Strategy solutions for Dream Hotel Group, bringing new insights on pricing and demand to the company's Dream, Time, and Unscripted hotels totaling close to 2,000 rooms in urban and resort destinations in New York, California, Florida and Phuket, Thailand.

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HotelTap Keeping Staff, Guests Apprised of Local Events at Hawthorn Suites Livermore

From world-class wineries and championship golf courses to relaxing spas and outlet shopping, Livermore, Calif., is a fabulous destination for adventure and relaxation in the East Bay. When guests staying at the Hawthorn Suites by Wyndham Livermore Wine Country want to know what wine tasting tours are available in the scenic valley, where to find the best craft beers on the Tri-Valley Beer Trail, and which shops, galleries and restaurants in charming downtown should they explore on a specific day, hotel staff have the answers at their fingertips thanks to HotelTap.

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LeisureLink and ICE Portal Join Forces to Offer Visual Content Distribution for Vacation Rentals

The global leader in vacation rental technology and distribution, LeisureLink, announced today a new agreement with ICE Portal. For vacation rental suppliers, this partnership will streamline distribution of property photos and better showcase curated visuals to travelers.

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Marriott Is Preparing For Gen Z With An Innovation Lab Hotel | fastcompany.com
The Marriott in downtown Charlotte, North Carolina, offers a familiar scene to anyone who's ever set foot in one of the chain's properties. Guests are often in town for business and can be found at the lobby cafe grabbing a quick coffee before morning meetings or a glass of wine after work at the bar.

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HSMAI Names Revenue Management Professionals of the Year, Vanguard Lifetime Achievement Award Honouree for 2016

The Hospitality Sales and Marketing Association International (HSMAI) is honoured to name Dr. Ravi Mehrotra, who co-founded IDeaS Revenue Solutions in 1989, with the Vanguard Award for Lifetime Achievement in Revenue Management, for his accomplishments and contributions to the hospitality industry and the revenue management discipline.

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Mexican Hotel Chain selects eRevMax to improve online sales

Grupo Presidente, one of the leading hotel chains in Mexico has selected eRevMax to manage its online distribution through dynamic channel management and price intelligence. 9 properties of the group have been using RateTiger Channel Manager and Shopper to manage and monitor rates and availability across multiple online sales channels from a single platform.

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Your Local Hotel Is Trying to Impress Guests With a New Amenity: You | nytimes.com
Even though he lives nearby, Edilson Cremonese is a regular at the Westin Fort Lauderdale Beach Resort. But he never sleeps there. Every Thursday evening after work, he joins a group formed by the hotel and a local running store for a 5K workout, followed by a post-run happy hour. It's part of a national running concierge program created by Westin, which is finding, as many hotel chains are, that a local clientele can help even out the ups and downs of the lodging business. And locals can even help out-of- towners feel more at home.

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[Infographic] The Latest in Hotel Technology Trends

Did you know that embedding a review widget or plugin on your hotel website allows potential guests to read unbiased feedback from your previous guests, without leaving your website? Yet, many hoteliers do not want to add widgets or plugins as they also pull potentially negative reviews to your website. The good news is that the odd negative review can actually work in your favour as they build authenticity for your brand. Unconvinced?

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AccorHotels to acquire John Paul, world leader in the concierge market

AccorHotels announces today it has begun exclusive negotiations for the acquisition of John Paul, the leading player in premium customer and employee loyalty services. The company's Enterprise Value should be close to 150 million dollars i.e. a 2017e EV/EBITDA multiple of c. 11X. Accorhotels should acquire about 80% of John Paul, the remaining stake being kept by David Amsellem, the founder of the company, who will remain as CEO.

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AAHOA Chairman, Vice Chairman to Speak at 2016 NABHOOD Summit

Two leaders from the Asian American Hotel Owners Association (AAHOA) will address minority hospitality-industry officials this week in Miami at the 20th annual National Association of Black Hotel Owners, Operators and Developers (NABHOOD) Summit.

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AAHOA president to attend 43rd ALEC Annual Meeting

Asian American Hotel Owners Association (AAHOA) President and CEO Chip Rogers will attend the 43rd American Legislative Exchange Council (ALEC) Annual Meeting tomorrow in Indianapolis. ALEC, a nonpartisan membership organization composed of state legislators from around the United States, supports \"limited government, free markets and federalism.\" The 2016 meeting will feature subcommittee meetings and lectures on issues like e- commerce, taxation, labor and business regulations, and fiscal policy.

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Calling All Innovators: HSMAI Adrian Awards 2016 Open For Entry

60th Anniversary of Competition Honoring Travel Marketing Excellence

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Park Plaza Arena Pula Modernizes Guest Service with Implementation of ASSA ABLOY Hospitality Mobile Access

The Park Plaza Arena Pula, an Arenaturist-owned hotel situated within Croatia's Istrian Peninsula, has enhanced its security and guest convenience by upgrading existing VingCard Signature RFID and Classic RFID guestroom door locks with ASSA ABLOY Hospitality Mobile Access, a state-of-the-art innovation that allows guests to skip front desk lines and use their own smart devices as a digital key. With the ability to offer full compatibility with previously installed VingCard door locks, ASSA ABLOY Hospitality Mobile Access is a cost-effective solution that allows hoteliers to seamlessly add mobile phone-based guestroom access.

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Marriott International Launches M Live Europe, the Company's Fourth Global Marketing Real-Time Command Centre

Marriott International continues to lead the way in digital and social marketing innovation with the launch of the company's fourth M Live Studio. Located at Marriott's European Headquarters in London, the newest studio will serve as the epicentre for creating real-time content and generating social engagement with travellers in Europe. M Live will engage in conversations in multiple languages including French, Spanish, German, Italian and English. M Live first launched at Marriott International's headquarters in Bethesda, MD in 2015 and has since expanded to the Asia Pacific region, Caribbean and Latin America region, and now Europe. M Live empowers Marriott to interact with guests in a more personalised way and participate in one-to-one conversations on social platforms where travellers are already actively engaged. It tracks conversations, trends, global performance, marketing campaigns and brand reputation across social platforms in real-time, identifying opportunities for Marriott to engage consumers with its 19 brands and nearly 4,500 properties worldwide.

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Can OTAs upstage Google's travel updates and reclaim mobile customers? | mobilecommercedaily.com

Google's recent travel updates include consumer-friendly booking tools such as hotel smart filters and enhanced flight price tracking, but threaten to overshadow airlines' and travel providers' own mobile platforms unless they leverage more predictive analytics and real-time inventory changes. The search giant has been angling for a bigger role in the mobile booking sector lately, a notion that may be disconcerting for online travel agencies and airline marketers seeking to garner more sales traffic from smartphones. Google's latest search iterations which also extend to the retail sector indicate that consumers are looking for real-time inventory updates and customized suggestions more than ever before, meaning that predictive analytics will become paramount for travel providers this year.

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Travel Customer Experience Becomes Inherently Mobile at Starwood Hotels and Resorts | loyalty360.org

Customer experience in the travel industry certainly isn't immune from the impact that mobile has in today's loyalty marketing world. Just ask Julie Atkinson, Senior Vice President, Global Digital, at Starwood Hotels and Resorts Worldwide. The travel experience has become inherently mobile, and we know our members expect to use their mobile devices to enrich their experiences, Atkinson told Loyalty360. While this behavior change has been evident in the hospitality industry, it's certainly not limited to just our brand or vertical. Technology touches every aspect of our lives. At Starwood, we are adapting to this ongoing evolution of customer behavior by continuing to integrate mobile technology into all aspects of the guest experience, both in booking and planning, as well as on property. We know there's no one-size-fits-all' approach for our loyal customers, and we've witnessed how the power of technology can help a traditional hospitality company deliver high-touch personalized service that our loyal customers have grown to expect.

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Airbnb sues hometown San Francisco over rental regulation | usnews.com

San Francisco wants people who rent out their homes through Airbnb and other online platforms to follow some rules, and it wants the platforms to advertise only those rule-abiding listings or face steep fines. That means Airbnb and others must stick to advertising San Francisco hosts who have registered with the city and haven't exceeded the number of nights they're allowed to rent. The penalty? Platforms can be fined up to $1,000 a day per violation. Now, Airbnb is suing its hometown, arguing that it's not responsible for making sure hosts follow city rules and that San Francisco, the place that birthed some of the world's most innovative startups, is undermining a bedrock principle that allowed those companies to flourish in the first place.

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2016 Top Luxury Hotel & Brand Report Released

ReviewPro, world-leaders in Guest Intelligence solutions for the hospitality industry, has published its industry reference Top Luxury Hotel & Brand Report. The findings of the study demonstrate how the hospitality landscape has evolved over the past year, highlighting important trends as well as leading brands and individual hotels that are achieving exceptional levels of guest satisfaction.For the third edition of this study, the company analyzed 2.7 million online guest reviews published during 2015, evaluating a total of 2,690 properties that pertain to 159 luxury brands worldwide. The ranking was based on ReviewPro's Global Review Index (GRI), the industry standard online reputation score, calculated from guest reviews from 175 online travel agencies (OTAs) and review sites in 45 languages. As well as overall guest satisfaction scores (GRI), the report also evaluated performance on other key indexes: Service, Value, Cleanliness, Rooms and Location.Key findings:

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ABTA: British bookings for Greece up by 5% during summer of 2016

ABTA is estimating that 2.3 million people will be heading abroad this weekend (22- 24 July), as the majority of schools break up for the summer holidays. The Western Mediterranean is the most popular destination for British holidaymakers heading overseas.

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Little Hotelier now available on the App Store for small accommodation providers

The all-in-one business solution for small accommodation providers, Little Hotelier, today announces it has released its mobile application on the App Store. The 'Little Hotelier' app will allow existing customers owners of bed and breakfasts, guesthouses and motels to manage their small property's rooms and reservations on-the-go, from an iPhone or iPad, free of charge.

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Nor1 and Movenpick Hotels and Resorts Announce an Expanded Worldwide Partnership to Increase Upsell Revenue and Enhance Guest Satisfaction using Nor1's eStandby Product

Nor1 and Movenpick Hotels & Resorts today announced a deeper commitment to deploy Nor1's eStandby Upgrade product across the entire Movenpick portfolio. Movenpick and Nor1 have long partnered to assist many properties in merchandising their premium room types by offering guests relevant and timely upsell offers. This partnership will now encompass all Movenpick hotels and resorts around the globe.

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Unique Vacations, Inc., Worldwide Representative of Sandals Resorts, Partners with Duetto for its Revenue Strategy Solutions

Duetto, the market leader in hotel profit optimization technology, announced an agreement to implement its Revenue Strategy solutions at Unique Vacations Inc. (UVI), an affiliate of the worldwide representative for Sandals Resorts, Beaches Resorts and Grand Pineapple Beach Resorts, bringing new insights on pricing and demand to its the award- winning resorts throughout the Caribbean.

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PWC Global Innovation Survey: Innovation, growth and business strategy

The results of our survey of 1,757 executives couldn't be clearer: innovation today is a key driver of organic growth for all companiesregardless of sector or geography. Meanwhile, innovation leaders are breaking away from their cohorts, expecting a revenue boost of a quarter-trillion US dollars over the next five years alone.

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Marriott gets cracking with Two Bellmen Three | hoteliermiddleeast.com

Marriott Content Studio and JW Marriott Hotels & Resorts have begun production on the third instalment of the franchise short film, Two Bellmen. The original short film that follows the unusually eventful lives of two bellmen working at a JW Marriott property will be the last instalment in the award-winning Two Bellmen franchise launched last year. Hotelier had previously reported that Marriott were considering a full length feature film as well.

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Why Creating a Personal Online Experience for Your Visitors Is Critical [Infographic] | marketingprofs.com

Marketers are increasingly turning to Web personalization to engage audiences on their websites. Are you? If not, check out these reasons to consider Web personalization. Some 87% of companies that have implemented Web personalization have seen an increased return in key metrics, according to Marketo. Nearly half saw a 20% or higher uplift. Moreover, \"when presented with personalized content, users are 5X more likely to convert,\" states Marketo. To find out more about the importance of implementing Web personalization, click or tap on the infographic.

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Dominant online platforms gaining market share in travel trade, no signs of increased competition between online travel agents unveils European hotel distribution study

HOTREC, the European trade association of hotels, restaurants and cafes, unveils the results of its second hotel distribution study, based on responses from over 2000 hoteliers. The results show an increasing dependency of hotels on Online Travel Agents (OTAs), as nearly one out of four overnights was generated through this channel in 2015. With regard to the OTA market, it is clear that 3 big OTAs are dominating with a common market share of 92%. The most dominant player is the Priceline Group (Booking.com) with a share of over 60%. Over the last few months, hotels have not experienced increased competition between OTAs, which was one of the expectations linked to the introduction of the so called 'narrow parity clauses'. The vast majority of them reported not having experienced any decrease of commission rates to the OTAs.

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Hot Plates: Learning for ourselves

After two years creating tech products for hospitality brands it was time to address the elephant in the room. Besides working as waiters when we were younger, no one on the team had any real hospitality experience. As 2016 rolled around, we decided to change that.

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HSMAI Washington DC Chapter to Host State of the Industry Event

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host its annual State of the Industry event for area hospitality industry professionals Aug. 18 beginning at 4 p.m. at the Renaissance Washington, DC Downtown Hotel.

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Marriott International and the NBA Announce Partnership Extension

Marriott International, Inc. (NASDAQ: MAR) and the National Basketball Association (NBA) announced today a partnership extension that will make the global hotel company a partner of several league events, including NBA House Rio, NBA All-Star, and select NBA Global Games. In addition, Marriott International will become an official partner of USA Basketball.

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Mandarin Oriental Launches Global Digital Detox Initiative

Mandarin Oriental will launch a Digital Detox initiative at all of its spas worldwide beginning September 5, 2016. The programme is designed to help guests find new ways to manage their relationship with technology and the stress that can come with a constantly connected digital lifestyle.

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Park Inn by Radisson unveils rebranded website | hoteliermiddleeast.com

Park Inn by Radisson has launched a redesigned website at www.parkinn.com. According to the mid-market hotel brand, the new design features an easy-to-use booking bar, and all Flash elements of the previous design have been removed. The website has also been integrated with the group's social media channels, including Instagram, Tripadvisor and the Park Inn blog.

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Choice Hotels: We haven't found the right deal yet

Stephen P. Joyce, CEO, Patrick Pacious, COO, Mark Pearce, Senior VP International, Carl Oldsberg, VP International Operations, and Tess Mattisson -freshly appointed Director of European Marketing-discussed the key trends and opportunities for their group and the hotel industry. Here are their insights on M&A and the rise of new players, lodging supply and demand trends, vacation rentals and the keys to a successful marketing and digital strategy.

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[Infographic] The Top 8 CX Trends in 2016

If 2015 has been a hard-hitting year for your business and customer, then it's time for you to recreate your winning customer experience strategy for this 2016. As most of the businesses realise the power of customer service as a vital point to increase sales and revenue in their company, this year is going to be more challenging as customer's expectations continues to increase.

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The Dark Side of Big Data | forbes.com

Because of many million more sensors, faster computers and better resolution satellite imagery producing vast swathes of data, we now know much more about Hurricanes than ever before. In fact typically we see them around a week earlier than just ten years ago. Yet due to the vast complexity of weather interactions and their near perfect chaos, we've made little progress on predicting the path. So we now have a week longer to be anxious.

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10 Questions to Ask When Collecting Customer Data | entrepreneur.com

When your customers disclose their personal and financial information to you, they're taking a leap of faith that you won't lose, abuse or otherwise mess with it -- accidentally or not. Your customers don't want you to spam them every two minutes, hawk their info to third parties or, worse, expose it to cyber attackers. Collecting customer data has been notoriously loaded with a tangle of privacy pitfalls. But when done right, the benefit to your bottom line could outweigh the risks. Leveraging customer data can lead to happier customers, reduced client churn and bigger profits.

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Everything You Need to Know About Google's Crazy New Travel Planner | ravelandleisure.com

Ever wish you could get an idea for your next vacation and book itunder budgetin just one click? Google is making it a near-reality. Today, the company has launched a mobile-only search tool called Destinations on Google that functions like a digitized travel agent: fast, comprehensive, and scary intuitive. It'll help you narrow down where (and when) to travel, combine multiple destinations into dream itineraries, and let you set parameters on cost to keep you in line. And it'll do it all within a single browser tab. Here's how it works.

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Hotelient seeking to disrupt the internet booking engine market

From 2000 per month in `booking engine fees to zero in less than five years while increasing direct bookings. Yes, we know of one small 10 room boutique hotel in central London that was paying an average monthly fee of around 2000 per month to its booking engine provider. Today, Hotelient can service that need without charging commissions or a monthly subscription.

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Dav El BostonCoach And Empire CLS Partner To Launch New App For On-Demand Premium Luxury Ground Transportation Service

Business travelers who seek a safe, secure, premium option for luxury ground transportation and executive car service, will soon be able to tap their phone and use a new On-Demand app created by two of the country's leading chauffeur transportation companies to order a car within minutes.

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Choice Hotels Officially Launches Exclusive Member Rates on ChoiceHotels.com and Choice Mobile App

Starting July 20, 2016, all visitors to Choicehotels.com or the Choice mobile app will have access to discounted rates that can't be found anywhere else on the internet. Both existing and new members of Choice Privileges, the guest- loyalty program for Choice Hotels International, Inc.(NYSE: CHH), can access exclusive room rates that are up to a 7% discount off the best available rate by booking directly on ChoiceHotels.com or the Choice mobile app. Furthermore, Choicehotels.com continues to stand behind its pricing, if a guest finds a lower price elsewhere online the company will match the price and give the guest a $50 Visa gift card.

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Vantage Hotels Launches Company-Wide Rewards Program

As the Vantage Hotels family continues to grow with over 1,000 locations worldwide, the company has launched Vantage RewardsSM, a free, instant rewards program that is accepted across all of Vantage's brands.

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Infographic: Brazil Hotel Industry Snapshot

eRevMax, the leading travel technology provider to the hospitality industry has released an infographic shedding key insights of the hotel industry in Brazil. The Infographic titled Brazil Hotel Industry Snapshot highlights that nearly half- million foreign tourists are expected to visit Brazil during Rio 2016 Olympics and the country is set to welcome a total of 7 million international tourists by the end of this year.

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The hotel room with no walls or ceiling - but you'll still want to stay there | telegraph.co.uk

The first incarnation of this hotel was a zero-star offering in an underground nuclear bunker, but its second has more stars than any other in the world. This summer the Null Stern Hotel, holiday accommodation in art form, opens its only room, without walls or a ceiling, beneath the night sky on a mountain-side in Graubunden in Switzerland. In 2008 it was in a bunker in St Gallen.

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Meeting The Demands Of A Streaming Society | hotelinteractive.com

Variety, an old-guard magazine of the entertainment industry, released a study in late March this year addressing the widening gap between how the young and the old watch television. To scrape the title of the article, younger viewers (millennials and post-millennials) watch 2.5 times more Internet video (including YouTube, Netflix, Hulu, Vimeo and so on) than traditional TV. And with so many more options available today, the viewing landscape is becoming increasingly fragmented and intimidating to companies looking to advertise.

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Waldorf Astoria's new ad campaign: 'The Stories Begin Here' | hotelmanagement.net

Waldorf Astoria Hotels & Resorts has a slew of imminent hotel openings and a new global advertising campaign to match. \"The Stories Begin Here\" is a multi-platform campaign that features actress Olga Kurylenko (best known for her role opposite Daniel Craig in the James Bond film Quantum of Solace) in collaboration with fashion photographer Bruno Dayan and British author Simon Van Booy, who was commissioned to write a short story to accompany the photo shoots.

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SHA and Royal Caribbean Cruises collaborate on hospitality immersion course

The School of Hotel Administration (SHA) at Cornell University has launched a new hospitality-immersion course as a learning partnership with one of the world's largest cruise companies, Royal Caribbean Cruises Ltd., the parent company of six cruise brands, most notably Royal Caribbean International and Celebrity Cruises. SHA associate professor of services marketing, Rob Kwortnik, created the course in collaboration with two SHA alumni: Mark Tamis '88, SVP of hotel operations for Royal Caribbean International, and Brian Abel '97, VP of hotel operations for Celebrity Cruises. The course, HADM 4425 - Introduction to the Global Leisure Cruise Industry, was successfully completed for the first time at Cornell earlier this year.\"We are excited to welcome Royal Caribbean as the industry sponsor of this course,\" said Steve Carvell, associate dean for academic affairs, SHA. \"This collaboration offers our students a customized opportunity to learn cutting-edge practices from a leading innovator in this rapidly growing sector of the hospitality industry.\" Added Kwortnik, \"This is an extraordinary learning experience for our students who will get to see service management of a highly complex product from the inside, thanks to the support of Royal Caribbean and several passionate Cornell alumni at the company.\"Kwortnik, who conducts research in the cruise industry, developed the course curriculum to bring service-operations theory and concepts to life. During each week of the course, Kwortnik explores key topics associated with cruise management, such as strategy, hospitality operations, pricing, marketing communications, product innovation, human-resource management, and more. Subject-matter experts from Royal Caribbean then provide guest lectures to ground the conceptual learning with case studies and their own experience guiding the fast-growing global company.\"The Cornell School of Hotel Administration has always been about top talent. Royal Caribb

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Starwood Preferred Guest Members Score an Ace with Unparalleled US Open Experiences Through SPG Moments

Starwood Preferred Guest (SPG), the award-winning loyalty program from Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), today announced its biggest US Open activation yet, offering members access to a newly customized double SPG Luxury Suite, courtside seats, an exclusive tennis clinic with Grand Slam Champion Andy Roddick and much more. Starting today, SPG Members can use Starpoints to redeem once-in-a-lifetime experiences at the US Open.

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Light Human Hotels form strategic alliance with NUXE Spa Paris.

This exclusive partnership marks a crucial step for the visionary London based Company, bringing its fresh approach to the hotel market. Game changers of vibrant metropolitan neighbourhoods, Light Human Hotels are shaped for people to live, share, work and have fun together. Light Hotels are designed for humans and that's why they are true sustainable places with well-being as a key success factor not only for guests, but for the staff also. \"People first\" is one of the Company's motto.

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The Beginner's Guide to SMS Marketing [Infographic]

SMS (Texting) is a powerful business tool for your company, because people are relying on their mobile phones more and more everyday. Here's the top 8 reasons why SMS is so powerful: 97% of Text Messages are opened with Email coming in at only 20% on average. 23 BILLION text messages are sent per day. 80% of people are now using text messaging for business in some form or fashion. 70% of consumers appreciate getting text messages from their health care providers. 75% of people would prefer to have offers sent to them via text. 70% of employees think that companies should use texting for internal communication. 67 The number of text messages sent per day by the average millennial. 1/3 of Business Professionals can't wait 10 minutes to respond to a text.

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A Hotelier's Guide to Pokemon Go

We're going to assume you've heard of Pokemon Go. In the last week, this game has shot to the top of the mobile app sales charts, has been covered by every media company from ABC to Zee News and was even by co-opted by the U.S. presidential campaigns. But beyond the hype, what does Pokemon Go mean for your hotel and for the broader travel industry?

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Booking.com Pilots a New, Smarter, Mobile-Based In-Destination Experience

So you've found the perfect destination and booked an amazing place to staybut what do you do while you're there? Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the pilot release of its new Booking Experiences product. The ultimate technology response to take the friction out of the in-destination experience, Booking Experiences will allow travellers to discover the best a destination has to offer, all through a mobile device. Booking Experiences is a first-of-its-kind, highly curated, mobile-led experience that will ultimately harness Artificial Intelligence technology and powerful machine-learning to predict individual traveller intent and create a truly convenient, personalised in-destination experienceall on demand, with hassle-free payment and priority queueing. Booking Experiences is available today on both the Android and iOS versions of the Booking.com app for Amsterdam. The pilot launches for Booking Experiences Paris, London and Dubai will go live at the end of this month, with New York city set to go live in the autumn of 2016.

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Hotel Guest Satisfaction Plateaus as Perks Become Standard Expectations, J.D. Power Study Finds

As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary breakfasts and premium bed linens, the industry may be reaching a customer satisfaction plateau, according to the J.D. Power 2016 North America Hotel Guest Satisfaction Index Study,SM released today.

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Waldorf Astoria and Automobili Lamborghini Partner to Offer New Routes and Supercar Models in Waldorf Astoria Driving Experiences

Waldorf Astoria Hotels & Resorts, Hilton Worldwide's (NYSE: HLT) iconic luxury hotel brand, today unveiled a new partnership with Italian super sports car maker, Automobili Lamborghini, to offer automotive aficionados a once-in-a-lifetime opportunity to get behind the wheel of the most rare supercars on the planet. Waldorf Astoria guests will be given special access to drive on some of the most scenic routes in the country and experience the dramatic, dynamic, and pure performance of Lamborghini's powerful naturally aspirated V10 engine.

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SHTM Study on Hotel Loyalty Programmes: What May and May Not Work

Hotels should consider developing customer loyalty programmes that balance economic and social rewards to establish \"sustainable relationships\" with their customers, according to Dr Jin-Soo Lee, Dr Nelson Tsang and Dr Steve Pan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published study, the researchers explore how customers perceive different types of rewards and how those perceptions influence customer loyalty. Their particular concern lies in how that loyalty is expressed in terms of customer behaviour that supports the company.

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Indie Operators Expand with Maestro Multi-Property Management and Loyalty Programs

The hospitality industry continues to enjoy a cycle of solid business growth. Hotel companies are adding to their portfolios and many independent operators are turning to Maestro PMS to provide the enterprise platform to sustain their growth. Maestro Multi-Property Management is perfectly suited to support independent hotel group enterprise operations with chain loyalty programs to increase revenue. Hundreds of hotels operated by 26 hotel management companies and ownership groups rely on Maestro's 20+ integrated modules as their single-system provider.

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Infographics: European Summer Travel Habits by Nationality

In order to discern whether Germans really plan their summer holiday six months in advance and the Spanish really book their hotel the night before, hotel search website trivago.co.ukhas analysed summer travel habits from six different countries: the UK, Ireland, France, Spain, Italy and Germany. Based on data from last summer, we took into account peak search week and time, average price per night, average stay duration, favourite accommodation types, top destination and most important hotel amenity, in order to compare differences between European nationalities when it comes to their summer holidays.

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Adjara Group Hospitality implements Amadeus Sales & Event Management

It is every meeting planner's nightmare when hours are spent arranging the perfect meeting or event but incorrect or missed information or an unexpected change means that the attendees walk away remembering the day for all the wrong reasons. Adjara Group Hospitality has implemented Amadeus technology to ensure not only the flawless execution of its events but also to take control of all aspects of its group business. Using Amadeus' Sales & Event Management Advanced solution, Delphi.fdc, Adjara Group now more efficiently manages its day-to-day operations and has a better understanding of its business performance. Adjara Group, which previously struggled with consolidating information from its numerous hotel properties, now reaps the benefits of Delphi.fdc which allows its staff to work collaboratively across various locations and input information into one central solution, in real-time, and make updates on the fly. The smoother flow of communication between staff members and the intuitive interface allows any team member to address the customer's need accurately and promptly ensuring a high level of customer satisfaction. Adjara Group also takes advantage of Delphi.fdc's reporting functionality and dashboards which provide a complete picture of business operations so all teams, and especially management, can make smarter, data-driven business decisions. Adjara Group has the information to break down its group business performance, understand the growth across each individual hotel property, and correlate this with the wider market. \"Implementing the Delphi.fdc solution has made a tremendous impact on our business operations, and not only is our team more equipped to address customer needs promptly and efficiently manage operations, the increased understanding of our performance has enabled the team to make better business decisions\" said Nutsa Monadirishvili, Revenue Management Consultant at Adjara Group Hospitality. \"More than just the technology itself, we want

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Making Travel and Shopping Easier for the Seasons Ahead

While most of us are busy making the most of the summer sunshine, marketers are already beginning to think about the coldest (and busiest) months of the year--the holidays. October through December are traditionally the biggest months for both travel and shopping, and this year we expect mobile to play its biggest role ever. In fact, mobile travel and shopping searches are already up nearly 30% year-over-year.

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Benbria's Loop Mobile Guest Engagement Solution Sets Sail on Royal Caribbean's Exclusive Royal Suite Class

Benbria has set sail with Royal Caribbean, offering its Loop mobile guest engagement solution as a means for guests in the Star Class to connect with their dedicated Royal Genie while on land or at sea. This exclusive service made its maiden journey on Ovation of the Seas on April 15, 2016, and is now available in Star Class staterooms on five of the cruise line's signature vessels.

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Hotel Internet Services Appoints Hospitality Sales Veteran Jeffrey Smith as National Accounts Manager

Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hotel industry, has announced the appointment of Jeffrey Smith as National Accounts Manager. Operating out of their Simi Valley, California office, Smith will be responsible for overseeing company sales activities for several regions within the western U.S., including California, Nevada and Hawaii. Leveraging his expert knowledge as a sales professional, along with an array of strategic relationships fostered during his years specializing in the hospitality sector, Smith will work to promote the industry-leading HIS Wi-Fi and BeyondTV solutions.

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winwinbooking partners with eRevMax to provide hoteliers with seamless connectivity

winwinbooking is pleased to announce its partnership with the leading hotel technology provider eRevMax, thereby offering seamless 2-way connection between the RateTiger channel manager and its social booking site winwinbooking, available for travellers to book through the mobile app.

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This Is What Happens When Hotels Focus Listening With Social Media

Is Social Media still just a distraction or noise for your Hotel? Or does it appear overly hyped with conversations that are not relevant? No doubt that when you jump into Social Media it will look like a megaphone that has no filter for noise. And then from a Hotel point of view, it is easy to conclude that you don't have the time or resources to pay attention to this noise.

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Restel's New Online Booking Website by MediaConcepts Offers the Easiest and Most Flexibility Way to Book

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, today announced the successful launch of a new online booking website for Restel (https://booking.restel.fi).

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Global Business Travel Spend Topped Record-Breaking $1.2 Trillion USD in 2015, Will Reach $1.6 Trillion by 2020

Global business travel spend topped $1.2 trillion USD in 2015, growing 5 percent over 2014, and is forecast to reach 1.3 trillion in 2016 according to the GBTA BTI Outlook Annual Global Report & Forecast, a new report released today by the GBTA Foundation, the education and research arm of GBTA, and sponsored by Visa, Inc. Despite continued global uncertainty, cautious optimism rules the forecast, which predicts global business travel spend to advance 5.8 percent on average over the next five years reaching $1.6 trillion in 2020. \"Global business travel remains a critical driver of the success of organizations around the globe,\" said Michael W. McCormick, GBTA executive director and COO. \"Business travel has demonstrated a tremendous resiliency as it continues slow and steady progress even in the face of global uncertainty, a weakened global economy, terrorist attacks, world health issues and other obstacles. Companies across the globe clearly understand the return on investment business travel delivers for their bottom line.\" \"While overall growth has remained steady despite global uncertainties, signs are good for a solid end to the decade as we approach 2020,\" said David Henstock, VP, Global Business Solutions at Visa, Inc. \"Business travel has continued to evolve as the world is becoming more connected, and the transition to electronic payments will help businesses reduce costs and pay for travel expenses more efficiently.\" The Annual RankingsAt $291 billion, China surpassed the United States as the largest business travel market in the world in 2015.

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More hotels offer discounts for booking directly | USATODAY.com

Hotel companies are aggressively battling for online booking by offering their most loyal customers discounted rates for reserving directly with them. On July 20, Choice Hotels International will introduce a members-only discounted rate of up to 7% on ChoiceHotels.com and the company's mobile app. All 27 million Choice Privileges members are eligible.

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Hotels Up ''Member'' Discounts to Battle Travel Websites | nasdaq.com

Hilton and Marriott have started offering exclusive discounts as high as 25% this year to members of their loyalty programs. Expedia has responded by penalizing hotels that publicize loyalty discounts by pushing those chains' search results lower on its own website. Although the hotels advertise the \"member rates\" or \"exclusive discounts\" broadly, they are technically only available to the millions who have signed up for their loyalty programs, which means the hotel brands don't have to provide the same discounts to online travel sites.

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Mandarin Oriental Las Vegas organizes digital cleanse | luxurydaily.com

The Mandarin Oriental, Las Vegas is helping consumers reshape their relationship with their mobile devices with its first Digital Detox Weekend Retreat. Those who participate will get guidance from spa therapists, with a regimented time spent away from their smartphones. In today's increasingly connected society, providing a reprieve from technology may be just what guests need.

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The Whaler at Kaanapali Beach Resort Reduces Energy Costs 30% with Honeywell Energy Management

Energy cost is the second-largest operating expense for most hotels. In Hawaii, where energy costs are the highest in the nation, energy efficiency and hotel energy management is absolutely essential to sustain profitability.

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Recharge, used to book hotel rooms by the minute, raises $2.3 million | techcrunch.com

Recharge, a year-old, San Francisco-based company whose app enables users to book a stay in a hotel for just 67 cents a minute, or $40 an hour, has closed on $2.3 million in seed funding. Binary Capital led the round, with participation from Floodgate, entrepreneur Rick Marini, Eniac VC, Expansion VC, entrepreneur- investor Scott Banister and early Google engineer Harry Cheung. We talked with the company in March and, at the time, it had already partnered with Hyatt and Starwood Properties in San Francisco, where a Recharge user can stay as long as he or she likes and the hotel will clean the room afterward.

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SnapShot Slides into HITEC & US Market Safely | By Liliana Dumitru-Steffens

At the end of last month SnapShot Analytics opened the doors for all hotels to use its new analytics platform. Just in time for HITEC 2016 in New Orleans, the release was also timed to coincide with a test market in North America. HospitalityNet caught up with SnapShot CEO Stefan Tweraser, and co-founder and COO David Turnbull were at HITEC to promote new business. Here is a rundown of the Berlin startup's takeaways from the conference, and what's ahead business wise.

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How Can Hotel Groups Win in a Changing World? - Highlights from Egon Zehnder's Global CEO Hospitality study

The world's top hotel groups have long prided themselves on their ability to create memorable customer experiences greeting return guests by name at check-in, anticipating and exceeding their every wish during their stay, and delighting them with amenities and decor. Their focus, however, has been mostly on customers' \"on property\" experience leaving a gap for online travel agencies (OTAs) and other digital and technology disrupters such as Airbnb. These players are tapping into mobile and social technologies to offer customer experiences and build relationships well before the guest arrives at check-in. As a result, they are winning control of the customer's \"off property\" experience when travel is still only an idea, the destination is not yet decided, and \"which hotel?\" is a far-off question.

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Meli Hotels International Faces The Digital Challenge

In 2014 Meli Hotels International began the Meli Digital project, a comprehensive transformation on a global and regional level to adapt to the new environment and business models in the travel industry. Meli has been a leader in online development in the industry for many years, and it was the first European hotel chain to offer online bookings in 1997. Ever since then, digital technology has continued to advance, and is no longer just an option for the Company. It is essential that we adapt to changes in the environment and maintain our leadership.

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Booking.com investigates hotel over fake review | telegraph.co.uk

An online travel company is investigating a hotel for using a guest's personal details from a confirmation email to post a fake review. Booking.com customer Tania Wittensleger discovered a review written in her name of the hotel she chose for a three-night stay in Fes, Morocco. MoneySavingExpert.com warned that information contained in Booking.com confirmation emails could be used to hack into, change or cancel abooking, or leave a fake review. Ms Wittensleger said she selected it in part because of other favourable reviews, which read: \"All in all a very good hotel. Lovely staff ... that is keen on fulfilling even special requests.\"

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Best hotel loyalty promotions for July 2016 | usatoday.com

Summer travel can be both relaxing and rewarding if you take advantage of the latest promotions from hotel loyalty programs. Members Get It promo with bonus points. Marriott is putting many of its Latin American and Caribbean resorts on sale exclusively for Marriott Rewards program members. In what it calls its largest discount ever offered on leisure rates (35%), the promotion runs between now and July 31 for reservations that take place between August and December of this year. Advance planners can save big and also score 10,000 bonus points for stays that take place by Sept. 6.

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Vantage Hotels Teams Up with Kung Fu Panda 3 from DreamWorks Animation for Press Play and Get Away Contest

(CLEVELAND, July 6, 2016) Vantage Hotels' family of brands has teamed up with the must-own family movie, \"Kung Fu Panda 3,\" from DreamWorks Animation, as well as Denny's and Atlantic Luggage (a member of the Travelpro Products, Inc. family of brands), to offer great prizes in the new Press Play and Get Away contest (#PressPlayGetAway).

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HeBS Digital Gives Hoteliers a 20% Credit to Help Boost Direct Bookings and Lower Distribution Costs

Hoteliers that want to boost website revenue and lower their distribution costs in the upcoming quarter can sign on for HeBS Digital's new \"Jumpstart Your Direct Bookings\" package. With a comprehensive suite of digital technology and marketing services designed to generate more direct online bookings, HeBS Digital's clients experience average direct channel distribution costs (property website) of 4.5%, compared to the hefty OTA commissions of 18%-25%.

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Portuguese Hotel Chain selects eRevMax for improving online revenue

Leading Portuguese hotel chain Continental Hotels has selected eRevMax distribution solutions to manage online sales more efficiently. 6 properties of the group are using RateTiger for updating rates and availabilities across OTAs and accessing high quality rate data to take better pricing decisions and translate key market insights into positive business outcomes.

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Summer Travel Spotlight: What to Expect from American Travelers this Season

With gas prices down and more money in the pockets of Americans, Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, reveals the findings from its annual summer travel survey, which tracks the travel habits of American leisure and business travelers.

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HFTP Announces Winners from Second Entrepreneur 20X Pitch Competition

Hospitality Financial and Technology Professionals (HFTP) held its second Entrepreneur 20X (E20X) pitch competition during its 2016 Hospitality Industry Technology Exposition and Conference (HITECSM) last month in New Orleans, La. USA. The expanded program had 17 participating companies, a panel of 11 hospitality- renowned judges, 22 competition mentors and two awards given out.

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Internet Moguls launches version 3.0 of Revenue Management Solutions

Internet Moguls launches version 3.0 of Revenue Management Solutions Asias' most trusted hotel marketing agency Internet Moguls, today, unleashed their Revenue Management version 3.0 for 8 countries that they serve. Chief Mogul and Author of various white papers and studies on the subject, Avi Arya, said that \"I think we've hit the sweet spot in this new version of our solution for small and mid-sized hotels, the right mix of revenue management tools and backed by 24 hour trained revenue management experts coupled with an army of digital marketing experts with an award winning creative team , gives the hotel a No excuses solution; So plug into our network, a 7 day set up and the hotel owner and general manager is free to do what they do best and transfer the revenue promises made to the CFO to an able team of professionals and systems , with a track record of delivering over 20 million in revenues for over 550 hotels across the globe. I am the son of a small hotel owner and I understand their problems and the Moguls Revenue and Digital Solutions are made for small and mid-sized hotels who struggle to find honest partners that have a time tested infrastructure of people + systems . We're very excited because before this press release went out we got a few \"it's working Avijit , why the hell didn't you launch this earlier \" mails from clients. I would love to talk to hotels who think we understand their problems and can help them , email me at avijit@internetmoguls.com and here is a video https://www.youtube.com/watch?v=mzZ9NdnX8nw that we made for you look forward to hearing from you.\"

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The Restaurant of the Future - A Student Business Project of Ecole hoteliere de Lausanne (EHL) for METRO

Ecole hoteliere de Lausanne (EHL) students present the ideal vision of the Restaurant of the future to METRO senior executives, with key findings to support the implementation of technology within restaurants, aiming to improve customer satisfaction, process efficiency and business development.

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glh Hotels Launches Choose Your Own Room Booking Site, Letting Guests Select Their Exact Room

London hotel group glh Hotels, today announces the launch of Choose Your Own Room - the world's first online booking site that lets guests choose the exact room they want to stay in, before making a reservation.

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caribbean Tourism Organization, Caribbean Hotel & Tourism Association Issue Statement On Brexit

The Caribbean Tourism Organization (CTO) and the Caribbean Hotel and Tourism Association (CHTA), representing the region's public and private sector tourism interest, recognize and respect the will of the majority of voters as reflected in the outcome of the British EU referendum. The extent to which the decision by UK voters to opt out of the European Union will affect travel to and from our region remains to be seen. The severity and longevity of exchange rate fluctuations is an immediate concern. Caribbean tourism industry stakeholders should monitor this, given its potential impact on travel planning and travel package agreements. Concerns have been raised about the impact on travel visas, affecting UK-EU travel to and from the Caribbean. A resolution on this matter will take some time to address and prior to that the existing Schengen visa protocols remain in effect. The broader implications on travel demand and tour operator agreements, airline traffic and movement, international trade, as well as UK and EU financial and technical support to the region, in particular to its protectorates, are all yet to be determined and will take some time to resolve. CTO and CHTA are planning a detailed webinar briefing for their respective members titled Brexit and Caribbean Tourism: Possible Implications, for Thursday, July 7, 2016 at 10 a.m. Facilitators will include David Jessop, a consultant to the Caribbean Council and investigative journalist and columnist whose work is featured regularly throughout the Caribbean media; and Mark Tanzer, CEO for the Association of British Travel Agents (ABTA).

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Booking.com Releases Duo of Data-Driven Partner Products

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced that it is rolling out two free, on-demand, data-driven products to its more than 960,000 accommodation partners worldwide. Together, Booking.com Analytics and the Opportunity Centre empower property owners to grow their businesses with bespoke, actionable data and advice that is delivered in real time, powered by a customisable dashboard of industry-leading data. The two products are now available globally as just one of the standard perks of partnership with Booking.com.

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Brexit Disaster' Hits Euro Tourist Hotspots as Pound Drops | bloomberg.com

It's time for prayers, Irish restaurant owner Padraic Og Gallagher says, describing the prospect of Brexit with one word: disaster. About 40 percent of customers at Gallagher's Boxty House in Dublin's tourist district, Temple Bar, come from the U.K. Now, with the pound plunging, he's worried.

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Business Travelers Embracing Self-Service Technology and Personalized Travel Options

Mobile technology continues to make it easier for travelers to manage their own travel while in-transit and the majority of global business travelers are embracing this trend, according to a new study released today from the GBTA Foundation in partnership with Sabre Corporation. More than 7 in 10 business travelers in the United States (78 percent), Italy (77 percent), Canada (74 percent) and Spain (73 percent) prefer using self-service technology to manage their travel, while the rate is slightly lower for the Nordic countries (60 percent) and Germany (56 percent). In North America and Europe, the vast majority of business travelers also want to receive personalized travel options. However, even though business travelers want personalized options, they are hesitant to share too much personal information to obtain them. They are commonly willing to share details such as their frequent flyer or hotel loyalty number, preferred airline and hotel brands and aircraft seat preferences, but fewer than half would share their travel history, preferred leisure activities while traveling, their business calendar with booked appointments and their social media account names. \"Technological innovation has given business travelers greater control of their own travel, but that doesn't need to mean trouble for a managed travel program,\" said Michael W. McCormick, GBTA Executive Director and COO. \"Travel buyers can recommend apps for their travelers to help drive compliance and can also take advantage of technology to track and more easily assist their travelers in case of an emergency, helping fulfill their duty of care requirements.\" \"This report demonstrates how corporate travelers look to technology to make travel a more seamless experience. But it also reflects a crowded and fragmented technology landscape where travelers have to use multiple apps and services to manage their trip,\" said Clinton Anderson, senior vice president, strategy and traveler exper

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Skift Podcast: Top Hotel CEOs and Executives Talk Direct Booking, Airbnb, and Cuba

Hotel companies keep us busy here at Skift: If they're not buying each other to create new hospitality giants, they're fighting to get customers to book directly, dreaming upnew brands, or figuring out how to prevent guests fromturning to Airbnb.

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Hotels That Help You Fight Jet Lag | nytimes.com

It's annoying to be in a great destination and not enjoy it because your body isn't adjusted to the current time, said Michael Holtz, the founder of the New York City travel consultancy SmartFlyer, who makes more than two dozen international trips a year. Hotels, with new jet-lag-specific treatments, aim to help globe-trotters like Mr. Holtz recalibrate their body clocks.

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Duetto to Provide Revenue Strategy Solutions for River Spirit Casino

Duetto, the market leader in hotel and casino profit optimization technology, announced today that it will provide Revenue Strategy solutions for the gaming property and the new 27-story hotel under construction at River Spirit Casino Resort in Tulsa, Okla. Duetto's GameChanger application will enable River Spirit to manage pricing and demand for the 483 rooms and suites being added to the property, making it the largest casino resort in Tulsa.

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Cornerstone Information Systems to Exhibit, Present and Host Event at GBTA Convention in Denver

Attendees at this year's 2016 GBTA Convention will be introduced to the latest cutting-edge innovations from Cornerstone Information Systems (CIS), the leading global provider of intelligent automation technology and advanced solutions for travel companies and their clients. The event, which takes place July 16-20 in Denver, Colorado is recognized as The Business Travel Event of the Year and attracts nearly 7,000 business travel professionals from around the world. CIS will be exhibiting at booth 1464 and sponsoring the Magnolia Hotels' White & Glo Party.

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HOSPA Calendar of forthcoming July 2016 Events open to members and non-members alike

Wednesday, 6 July 2016: Content Marketing Seminar: Learn from the experts (organised by the Hotel Marketing Association (HMA), now part

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The most common words used in 1- and 2-star hotel reviews.

Online reviews. Some hotels live and die by both the good and the bad feedback guests post online. But what happens when you look at the macro trends? What key words come to the surface when you aren't looking at just 1-2 reviews, but thousands? Here's what we found.

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Wyndham New Yorker Hotel recommends eRevMax for optimizing distribution

The Wyndham New Yorker Hotel, one of the iconic hotels in New York City has recommended eRevMax distribution solutions for optimizing online sales. The property, which has been using RTConnect to streamline online distribution, has seen a substantial improvement in efficiencies resulting in minimizing overbookings and reducing workloads.

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Golden Tulip presents its brand repositioning

Louvre Hotels Group provides a welcome breath of fresh hotels to business travelers tired of the standardized chains, setting itself the goal of positioning Golden Tulip as the world's first 4-star brand.

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Could this tool save hotels from bad reviews? | cnn.com

\"How're we doing?\" In the travel space, that's a question that's often not posed or answered until after a transaction is complete. A cursory glance at review sites such as Expedia, which are full of write-ups by aggrieved customers, reveals that by that point, the damage to a brand is already done. MORE: Have you dealt with the most annoying hotel guests? Several travel brands have started rolling out real-time feedback tools to address customers' qualms before they turn into something more serious. Expedia led the pack in 2014 when it unveiled such a product in the hotel sector.

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LeisureLink Releases New Guide to Help Vacation Rental Property Management Companies Make More Money

In their continuing effort to give Property Management Companies (PMCs) the tools they need to successfully market their vacation rentals online, LeisureLink has published a free guide titled \"Make More Money: Turning Your Property Management Company into a Revenue Generating Machine\". LeisureLink has been the global leader in innovative vacation rental technology and distribution since 2007 and has delivered over $1 billion in bookings to its clients.

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Unlock a New Way to Stay with Starwood Preferred Guest's Next Generation of SPG Keyless

The travel industry witnessed a groundbreaking turning point in the hotel experience with the launch of SPG Keyless in the Fall of 2014, the industry's first truly mobile and keyless entry system that allows guests to use their smartphone as a key to their hotel room doors. Today, Starwood Preferred Guest (SPG), the award- winning loyalty program from Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), announces the next generation of SPG Keyless with even wider access to this leading-edge technology.

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Hotel mobile apps lagging behind; fail to wow customers

QikServe, the mobile order and payment specialist, today announced that consumers are overwhelmingly underwhelmed by the mobile apps currently provided by hotels. A QikServe survey found that more than two-thirds of consumers are using their mobile phone to research, book and pay for services relating to travel. But an overwhelming majority of respondents 81% felt that hotel apps were behind the times or lacking functionality, or were simply unaware that they even existed.

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Airbnb sues San Francisco over new rental legislation | techcrunch.com

Airbnb is taking its beef with the city of San Francisco to court. The short-term rental company filed suit today over a new law that requires Airbnb to verify that its hosts have registered with the city before showing ads for their homes online. The suit aims to block the law from going into effect as scheduled on August 1. San Francisco legislators passed the law earlier this month in an effort to combat the housing crisis in the city, but Airbnb and technology advocacy groups argue that the new rules violate the Communications Decency Act.

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From Berlin to Barcelona; will Airbnb ruin our most loved cities? | theguardian.com

To use the industry jargon, it is the ultimate disruptor. Airbnb, the website that allows homeowners around the world to rent out their spare rooms, has had a seismic impact on the travel market. Hotel chains are reportedly feeling the squeeze as the US upstart which has attracted $2bn in funding in less than a decade eats into their business model by offering travellers the opportunity to live like a local and belong anywhere in one of the two million rooms and properties that are listed on its site. The savvy exhortations, which feature in slick adverts on bus stops and billboards across the world's cities, have helped Airbnb expand at a seemingly relentless pace. Already operating in 191 countries and 34,000 cities, analysts at financial services company Cowen & Co predict that, by 2020, Airbnb hosts will be taking 500 million bookings a night, rising to a staggering one billion by 2025.

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Timeshare Industry Professionals Expect Stronger Consumer Interest and Demand for Points-Based Products in 2016, Capital One Survey Finds

More than 95 percent of timeshare industry professionals expect consumer interest in the timeshare market in 2016 will be stronger or on par with the past year, according to the fifth annual Vacation Ownership Survey by Capital One. Nearly three-quarters (74 percent) of those surveyed believe consumer interest in timeshares will be stronger in 2016 26 percentage points higher than last year's survey and 23 percent expect interest will be on par with the past year. Only three percent anticipate a decline in consumer interest. The survey was conducted at the American Resort Development Association (ARDA) World 2016 conference in Hollywood, Florida.

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Quality Management key for the competitiveness of tourism destinations

Quality management indicators and processes are key tools for the competitiveness of tourism destinations concluded the UNWTO Conference on Quality Management held last week in Bucharest, Romania. In that regard, participants to the conference called for an integrated approach to quality management as a priority in long-term strategic planning of Destination Management Organizations (DMOs) at national and sub-national levels.

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New iModerate Study Examines Airbnb vs. Hotels

Airbnb is growing at an explosive rate and gunning to become a full-blown hospitality brand, putting even more pressure on large hotel chains to hold onto their customer base. We have released a new research study that reveals the consumer preferences behind this growth and details the personas and different expectations of guests who stay at each type of property. We also uncovered a potential opportunity for large hotel chains to take on Airbnb at its own game through their boutique offerings.

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Tripinview: Greece comes first in travelers vacation preferences

Travellers from countries outside the Mediterranean opt vacation destinations in Greece and in Italy, while inhabitants of Mediterranean countries seek holiday spots in their own country, according to a monthly report distributed bywww.tripinview.com.

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The Waldorf Astoria Hotel As You Know It Is Over | huffingtonpost.com

As the saying goes: Don't cry because it's over. Smile because it happened. New York City's landmark Waldorf Astoria hotel will close for up to three years while most of its rooms are gutted and turned into luxury apartments, according to The Wall Street Journal. Once the renovation is completed, the remaining 300 to 500 rooms will remain available to travelers as hotel rooms. China's Anbang Insurance Group, which acquired the hotel in 2015 for nearly $2 billion, plans to close the Waldorf for renovations in spring 2017.

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Duetto to Provide Revenue Strategy Solutions for Posadas

Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its Revenue Strategy solutions for Posadas, bringing new insights on pricing and demand to more than 145 hotels encompassing approximately 23,500 rooms in Mexico. Posadas is Mexico's largest hotel chain and is known for superior locations and guest experience, high-quality facilities, and outstanding guest technology.

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Acentic appoints Tony Buszka to lead Acentic Media

Acentic has appointed Tony Buszka as VP of New Revenue Development and Strategic Projects for Acentic Media, a service which is making a real mark on the hotel advertising sector. In a further step to help the hotel industry monetise hotel TV and digital screens, Tony's first move in his new role has been to strike a brand new partnership with CScreens, the UK's first OOHTV+ (Out-of-home) advertising network.

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Dusit International introduces new eco-friendly amenity for guests

Leading Asian hospitality group Dusit International has teamed up with PressReader to offer unlimited access to over 5,000 leading publications and magazines worldwide to its valued guests. PressReader HotSpot is an impressive, cost-effective and environmentally-friendly service available to guests staying in participating hotels and resorts where they can download the PressReader application on any digital device such as smartphone, tablet, eReader or access content using a laptop via web browser.

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Forbes' recognizes Marriott's SpringHill Suites and TownePlace Suites brands as two of America's Best Franchises

Two of Marriott International, Inc.'s fastest growing brands have been recognized by Forbes as \"America's Best Franchises to Buy in 2016\". Landing in the top 10 of a selection of more than 3,300 active franchise brands, SpringHill Suites and TownePlace Suites are also the two highest ranking hotel and lodging brands in Forbes' \"high investment level\". Forbes Media suggests that the best franchisors will support owners with strong brands, innovative products and creative marketing.

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HSMAI Region Europe to Co-locate Revenue Optimization Conference With Premiere HITEC Amsterdam in March 2017

HSMAI Region Europe are announcing their partnership with Hospitality Financial and Technology Professionals (HFTP), global leaders in the hospitality industry and producers of the world's largest Hospitality Industry Technology Exposition and Conference (HITECSM). As part of the partnership, HSMAI Region Europe will co-locate its Revenue Optimization Conference (ROC) with the premiere HITEC Amsterdam, taking place on 28-30 March 2017 at the RAI Convention Centre in Amsterdam.

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Luxury Hotel & Resort Photographer Antonio Cuellar Named Hotel Judge of 2016 Luxury Travel Guide

In recognition of his award-winning work as a hospitality photographer, luxury hotel & resort photographer Antonio Cuellar was recently invited to serve as hotel judge for \"Luxury Travel Guide: An Insight for the Affluent Traveler.\" The 2016 guide showcases the sleekest and most stylish hotels in Europe. Two other judges for the guide include Travel Channel TV hosts Shane Green Fom \"Resort Rescue\" and Anthony Melchiorri from \"Hotel Impossible\".

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Canine check in: The rise of pet-friendly hotels | bbc.com

You may think it is barking mad, but in Vienna a hotel arranges for dogs to go to the opera without their owners. The cultural nights out for canines are organised by the five-star Park Hyatt Vienna, which allows people to check in with their dogs or cats, and aims to be as pet-friendly as possible. If a guest wants a night out in the Austrian capital without his or her dog, but doesn't want the pooch to get lonely on its own in the hotel room, staff can step in.

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Umapped and Sabre Partner to Offer Experiential Itinerary Solution to Sabre Customers

Umapped, the leading experiential itinerary management platform, today announced their partnership with Sabre Corporation (NASDAQ: SABR) which includes a live integration with Sabre GDS and ClientBase. As a featured presenter at the upcoming 2016 Sabre Travel Technology Exchange (TTX), Umapped will showcase the next-gen platform on Monday, June 27th at 10:15 am in a session titled, \"Itineraries of the Future\".

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Magnuson Hotels Sees 21% Hotwire Revenue Increase

Magnuson Hotels, the world's largest independent hotel group, announced today a 21% year-on-year revenue increase with the leading travel discount website, Hotwire. Reports show this revenue increase is 39% higher than the nearest competing brand. This revenue growth is driven by a marked jump in ADR, showing a year-on-year increase of 14%. Magnuson Hotels are working with their dedicated Online Revenue Management team to implement further revenue growth strategies, to continue maximizing their performance across all booking channels.

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Acentic Introduce 4 New Ways To Monetise Hotel Smart Tv Screens At Hitec 2016

Creating new sources of revenue in the hospitality industry is everybody's goal and like most things in life, it is best done in partnership. Technology is at the heart of this new revolution which brings together your hotel, your guest, your hotel services, local facilities and international brand names.

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RLHC Announces Revolutionary Wi-Fi Customer Affinity Program

Hotel loyalty programs are rewarding members with more than just free room nights and first-class accommodations. As technology continues to transform the hospitality industry, RLHC (Red Lion Hotels Corporation) (NYSE:RLH) is leading the way in digitally driven guest rewards. Through the brand's Hello Rewards guest loyalty program, members have complimentary access to upgraded Wi-Fi with increased bandwidth options, an amenity that is becoming the new standard among the connected consumer travel market.

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Amadeus Announces Significant Enhancements to Advanced Sales & Event Management Solution ( Delphi.fdc)

Amadeus' Hospitality division, today announced the further expansion of capabilities within Delphi.fdc, Amadeus' Advanced Sales & Event Management solution. With more than 35 new features, users will find significant value in the latest version of Delphi.fdc.

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Microsense Networks Launches Touchsense At HITEC 2016, The First Facebook Messenger Bot Application For The Hospitality Industry

TouchSense with its AI (Artificial Intelligence) interface to Facebook's messenger platform helps a guest to connect to a hotel from anywhere. Using TouchSense is as smooth and quick as talking to the hotel staff in person. TouchSense enables a hotel and a guest to communicate and share instantaneous information. Customers can speak or type simple questions from their smartphone's messenger app using TouchSense, and make a room reservation from anywhere, or once checked in, request room service, bell service, housekeeping, travel desk, or any other services that the hotel may provide. The TouchSense chatBOT is created and customized by our expert software team specific to each hotel's needs. Equally TouchSense can be customized to cater to any industry.

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Aloft Introduces Groundbreaking New in-Room Streaming Services

If you stream it, they will come. That's what Aloft Hotels, Starwood Hotels & Resorts Worldwide, Inc.'s (NYSE:HOT) innovative hotel brand for today's hyper-connected global traveler, is betting on when it comes to the future of in- room entertainment. Introducing RoomCast Powered by Chromecast, a groundbreaking new streaming solution designed by TeleAdapt for the hotel industry and being offered first at Aloft. Starting today, Aloft New Orleans Downtown will begin to pilot this feature, with a plan for all 188 guest rooms to be fully outfitted with RoomCast by late summer. RoomCast makes it simple for guests to stream their favorite content, safely and securely, from their smart devices directly to their guest room televisions. No new account setups, just simple \"point, click and you're in\" technology.

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eRevMax strengthens its South American sales force

Leading hotel technology solutions provider, eRevMax, has strengthened its sales team in South America with the appointment of Alex Moura as the Regional Sales Director. Alex, who has earlier served the company as a Sales Manager in Brazil, has returned to lead eRevMax's overall sales strategy in the region. He will focus on reaching out to potential new customers as well as technology partners and strengthen ties with existing client base while expanding the company's footprint in South America and Portugal.

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Microsense Networks Launches Touchsense At Hitec 2016, The First Facebook Messenger Bot Application For The Hospitality Industry

TouchSense with its AI (Artificial Intelligence) interface to Facebook's messenger platform helps a guest to connect to a hotel from anywhere. Using TouchSense is as smooth and quick as talking to the hotel staff in person. TouchSense enables a hotel and a guest to communicate and share instantaneous information. Customers can speak or type simple questions from their smartphone's messenger app using TouchSense, and make a room reservation from anywhere, or once checked in, request room service, bell service, housekeeping, travel desk, or any other services that the hotel may provide. The TouchSense chatBOT is created and customized by our expert software team specific to each hotel's needs. Equally TouchSense can be customized to cater to any industry.

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How to Prepare for Sales Success during Hospitality's Golden Age

\"Frankly, I think for the rest of our lives, all things being equal, are going to be fantastic in terms of what's going to happen in travel, tourism, and hospitality,\" Hilton Worldwide CEO Chris Nassetta told attendees at the 38th annual NYU International Hospitality Industry Investment Conference. It is a golden opportunity for tech providers. What are you doing about it?

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Kaba and Zaplox Partner for Mobile Access Integration at HTL hotels

MONTREAL, QC, CANADA June 21, 2016 Kaba, the provider of Saflok and ILCO electronic locks, announced that it coordinated with Zaplox to implement Mobile Access functionality at HTL hotels. Zaplox is an innovator of advanced Mobile Key Services for the global hospitality industry. HTL hotels is an innovative new hotel chain, offering hotels with the best city center locations for the modern traveler who appreciates high quality, modern design, personalized service and an attractive price. For more information on Kaba electronic door locks, click here.

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Puzzle Partner Signs New Client

Puzzle Partner Ltd., the preeminent agency specializing in travel and hotel technology marketing services, is pleased to announce the signing of Cloud5 Communications to its elite roster of clients. Focused on revenue generation and business development, Puzzle Partner will support Cloud5 through strategic and tactical marketing initiatives, including rebranding, messaging, public relations, lead generation, and content management.

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BirchStreet Launches Executive Dashboards and Data Management Services for the Hospitality and Gaming Industries

BirchStreet Systems, the leading hospitality-focused cloud based procure-to-pay automation software, has unveiled its new Executive Dashboards features in conjunction with Data Management Services. The Executive Dashboards are composed of two data analytics, Business Intelligence driven tools: Spend Visibility and Compliance. BirchStreet also announced its Data Management Services (DMS) as a supplementary resource for customers that lack the dedicated personnel needed to manage their product and supplier level information. These services enable enterprise and property level professionals to optimize spend management by increasing spend compliance and reporting.

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Guestline boosts revenue for Classic British Hotel Members

Guestline, market leaders in hospitality technology solutions, are seeing fantastic results from a range of Classic British Hotels that are using their Rezlynx property management systems to drive their bookings and hotel operations.

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SiteMinder launches Prophet', real-time hotel pricing intelligence for the modern age

SiteMinder, the global hotel industry's leading cloud platform, today launches 'Prophet', a real-time market intelligence solution that takes the guesswork out of pricing hotel rooms and brings hotel software to the modern age. Prophet is being unveiled at HITEC and forms the latest addition to SiteMinder's award-winning suite of smart and simple technology for hoteliers who are looking to attract, reach and convert guests globally online.

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Cendyn launches the Cendyn Hospitality Marketing Cloud at HITEC 2016

Cendyn is proud to announce the worldwide release of the Cendyn Hospitality Marketing Cloud(CHMC), an integrated technology platform with the most complete set of solutions available in the industry. Designed specifically for travel and hospitality, the CHMC drives sales and marketing performance to generate profitable revenue growth through two main solution sets: Cendyn/ONE and Cendyn/EVENTS.

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HSMAI Announces New Online Sales Training Course Sales2Win

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Benbria Reveals New Guest Messaging Solution for Hospitality.

Benbria officially launched its new Loop Messenger and Loop OnDemand product suite for mobile guest engagement today. This streamlined, two-way messaging solution facilitates communication between guests and hotels, while its new menu-driven ordering feature makes requesting products and services simple for the guest.

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JANUS Displays One-Stop Video Wall Solution at HITEC 2016

JANUS Displays will be showing its new end-to-end video wall solution at HITEC 2016. JANUS Displays combines award-winning video wall hardware (Best of Show, Infocomm 2016) with a full suite of video wall management tools, installation, training, and support. The development of this product provides video wall buyers with a true single-source solution for their video wall needs.

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AC Hotels By Marriott Joins Forces With Startup Grind To Inspire And Connect Next-Gen Entrepreneurs

AC Hotels by Marriott, the modern, design-driven, lifestyle brand from Marriott International, Inc., today announces a trailblazing partnership with Startup Grind, the global startup community, to educate, inspire and connect likeminded entrepreneurs. AC Hotels by Marriott has joined forces with Startup Grind to provide today's entrepreneurs with inspirational places to work, preferred pricing and access to media salons and meetings spaces, as well as a complimentary craft cocktail, etc. in a curated environment alongside likeminded individuals.

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Hotel brands no longer sell rooms. They sell experiences | CNN.com
Hotels aren't just places to sleep. They're places to experience. That's how the newest generation of travelers are viewing hospitality and -- in the face of stiff competition from the likes of Airbnb and HomeAway -- big hotel brands are having to adjust to meet the expectations of their discerning new clientele.

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hospitalityPulse to Debut Integrated Product Suite for Mobile Check In and Room Assignment at HITEC

New Orleans -- hospitalityPulse Inc., the technology leader in automated room assignment solutions, will be presenting its fully integrated suite of products at HITEC designed to significantly enhance a hotel's traditional and mobile check in processes. In addition to the company's popular roomPulse and PulseLink room assignment solutions, hospitalityPulse will unveil new tools in Booth 1713 that will transform traditional transactions into guest interactions by enabling front-desk agents to focus more closely on their guests.

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Novility B.V. Introduces Game-Changing Products That Improve Hotel Operational Productivity And Performance

Novility B.V., a global innovator in smart training technology announced today the launch of two new products: Novility L.I.V.E. (Learning in Virtual Environment) and Novility P.A.L. (Portable Accelerated Learning) at HITEC (World's largest hospitality technology convention), New Orleans.

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Aptech Computer Systems Launches Mobile Targetvue for Company Performance Access at HITEC

Aptech Computer Systems will launch the newest version of its Targetvue Budgeting and Forecasting system at HITEC 2016, booth 719 in New Orleans. The latest Targetvue version provides an intuitive look and feel for the enterprise budget and forecast system. Aptech will also demonstrate its PVNG enterprise back office system with graphical user interface that simplifies hotel accounting. Aptech is the leading provider of hotel management software for business intelligence, budgeting, and enterprise financial accounting. More than 4,500 properties and hotel corporations standardize their financial accounting and decision making on Aptech hotel management software solutions. Click here for more on Aptech's products and services.

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Track Front Office Upselling with Datavision

Datavision enhanced the current Business Intellgence system with tracking Front Office upsell and incremental revenue opportunities from the PMS. The Managers can also forecast opportunities and publish success stories, assisting them in the consistent and daily drive for upselling.

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MyCheck And Monscierge Partner To Deliver An Unprecedented Guest Journey For Hotel Brands

MyCheck, a leading mobilepayment technology platform, today announces a strategic partnership with Monscierge, an international software company that connects hotels to their guests throughout the entire journey, both on-site and away from the property. MyCheck's capabilities for mobile wallets, POS and PMS integrations will help drive guests to engage more with hotel brands, be more committed to booking directly on hotel mobile apps and websites, complete the booking process faster, and spend more once they are on-property.

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Hotel Internet Services Appoints HotSpot International as Exclusive Representative of BeyondTV in Latin America

Palm Harbor, FL June 20, 2016 Hotel Internet Services (HIS), a leading full-service provider of Internet services and solutions for the hospitality industry, has announced the appointment of HotSpot International (HSI), a leading hospitality internet service provider in Latin America based in Mexico City, as their exclusive representative for the industry leading BeyondTV in-room entertainment system.

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New ASSA ABLOY Hospitality White Paper Addresses Best Practices for Implementing Mobile Access Solutions in the Rapidly Evolving Hotel Industry

Stockholm June 20, 2016 As the hospitality industry's leading provider of digital key technology with more than 130,000 guestrooms currently using its solution around the world, ASSA ABLOY Hospitality has announced the release of a Mobile Access best practices white paper: \"Staying Ahead of the Curve: How hotels and resorts can leverage mobile-access technology as a principal solution, in light of the growing emergence of a smart-device equipped world.\"

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Flip.to unveils Vision AI, breaking new ground for hotels reaching travelers worldwide through advocacy

ORLANDO, FL June 20, 2016 Flip.to has unveiled Vision AI, the newest layer of their advocacy platform that helps hotels reach a global audience of travelers perfect for their brand.

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Novility B.V. Introduces Game-Changing Products That Improve Hotel Operational Productivity And Performance

Novility B.V., a global innovator in smart training technology announced today the launch of two new products: Novility L.I.V.E. (Learning in Virtual Environment) and Novility P.A.L. (Portable Accelerated Learning) at HITEC (World's largest hospitality technology convention), New Orleans.

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Vivonet Announces New Collaboration with Infor

Vivonet Acquisition, Ltd (Vivonet), the industry leader in cloud-based hospitality solutions, is proud to announce a new strategic technology collaboration with Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud.

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US online hotel room rates edge up 1.5% from a year ago this May

Hotel room rates in the top-25 most popular U.S. destinations are averaging $216.25 this May, up from $213.85 in April, according to trivago hotel price indices (tHPI) released today. The U.S. online average daily rate (oADR), the industry's best analytic for competitive pricing, currently ranges among the top-25 destinations from a high of $380 to a low of $123 this May. Based on industry surveys, eforecasting.com estimates that in 2016 about 65% of all reservations are made online via brand websites and travel agent merchant websites, compared with only one-fourth eight years ago.

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ZUMATA and DHISCO Partner to Trade Hotel Inventory and Distribute Artificial Intelligence Capabilities

ZUMATA, a Singapore-based hotel distribution and technology company, along with DHISCO, the world's leading hospitality distribution company headquartered in Dallas, Texas, today announced a reciprocal agreement aimed to increase each other's hotel inventory while accelerating their mutual geographic expansion of distribution.

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STR: 2016-17 school breaks will lead to a shift in hotel demand

STR's 2016-17 School Break Report shows two significant school holiday shifts and a wide variance in overall U.S. school calendars.\"It is important for hoteliers to understand how even a one- or two-day change in the start or end date of a school break can impact an entire week of demand,\" said Chris Klauda, STR's director of destination research. \"We will see several important shifts this year, such as a more fragmented spring break, and it is critical to identify the specific break patterns of the markets feeding hotel business.\"Key findings from the 2016-17 School Break Report include:

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Zaplox Appoints Rune Jakobsen as Director of Product Management in Support of Global Growth Initiative

Zaplox, a market innovator of advanced mobile key solutions for the hospitality industry, announces the appointment of Rune Jakobsen as Director of Product Management. This strategic move to expand its top management team will allow Zaplox to further penetrate the global hospitality market and secure planned growth initiatives worldwide.

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IDeaS launches Ideal Pricing for Hoteliers

MINNEAPOLIS IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced its new Ideal Pricing feature collection. Using advanced SAS analytics, the new Ideal Pricing functionality provides hoteliers more choice, flexibility and control to select the pricing methodology that fits their business and maximizes revenue strategy.

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SnapShot Analytics Platform Goes Public In Time For HITEC 2016

Berlin, Germany, June 16, 2016 SnapShot Analytics is no longer an invitation-based platform, as the leading hotel analytics company offers its latest dashboard in a \"self-service\" version in time for HITEC 2016. Demand for an open version of the management tool has prompted this release. Now hotels with connected PMS will be able to access SnapShot Analytic for single or multiple properties and the current version remains free.

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HotelTap Analytics Dashboard Helps Hoteliers Pinpoint and Resolve Issues and Complaints

Hoteliers looking for a way to better track and understand guest complaints and property maintenance issues should plan to visit HotelTap in Booth 1702 at HITEC next week in New Orleans. Using an analytics dashboard, the HotelTap \"digital log book in the cloud\" can quickly help owners and managers make improvements and increase a hotel's guest satisfaction scores.

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Kinseth Announces 30 Properties Receive Tripadvisor Certificate Of Excellence

Kinseth Hospitality Companies is excited to announce that 30 of our properties have been awarded the TripAdvisor Certificate of Excellence Award. The Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travelers on TripAdvisor over a 12-month period. To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.The following Kinseth properties have received the TripAdvisor Certificate of Excellence. Now in its sixth year, the achievement celebrates hospitality businesses that have earned great traveller reviews on TripAdvisor over the past year. Certificate of Excellence recipients include accommodations, eateries and attractions located all over the world that have continually delivered a quality customer experience. Best Western Holiday Lodge, Clear Lake, IABest Western - Holiday Lodge is located near some of its areas most popular attractions. It is about one mile from beautiful Clear Lake. It is ideal for business travelers as it is very close to a wide variety of businesses.Candlewood Suites, Kenosha, WILocated on spectacular Lake Michigan, Candlewood Suites Kenosha makes traveling to Milwaukee and/or Chicago easy. Whether travelers are staying for business or just visiting the area for fun, the hotel is located close to a plethora of major corporations and must-see attractions for family entertainment. Guests can take the unique opportunity to prepare their own dinner in their room or on the grills located on the back patio!Candlewood Suites, La Crosse, WICandlewood Suites La Crosse is located within walking distance of exciting restaurants and businesses in downtown La Crosse. Business travelers can enjoy convenient access to I-90 and Hwy-53, leading to many of the area's major businesses. Featuring a state-of-the-art fitness center and free Wi-Fi, guests can

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iRiS CHOSEN BY ACCORHOTELS TO DELIVER A MOBILE GUEST EXPERIENCE SOLUTION FOR THEIR GLOBAL HOTEL NETWORK.

 

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HaFELE & INTEREL announce world's first Bluetooth-based door lock & guest room control integration for Hospitality

Nagold, Germany & Dubai, UAE June 15th, 2016

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Introducing Zaplox Direct: a Ready-to-deploy, Complete Mobile Guest Journey for Small- and Mid-sized Hotels

Zaplox Direct satisfies the demand from small and mid-sized hotels and hotel chains for an easy-to-use mobile key solution handling the entire guest journey. The aim of Zaplox Direct is to make both the implementation and operations easy for the individual hotelier. The technical solution is based on integration to Bluetooth Low Energy (BLE) locks from ASSA ABLOY Hospitality, Salto Systems and Kaba, but with only partial integration to underlying property management systems, enabling a quick and smooth installation. Guests can choose to check in and check out as well as access their room via the Zaplox-powered app or via traditional front desk services and room keys all while still enjoying all the services available in the app.

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Maestro PMS Demos Tablet Capabilities, Mobile Guest Engagement Tools at HITEC

Maestro PMS comes to HITEC booth 1401 in New Orleans June 20 23 with a full suite of unparalleled hospitality solutions to make independent hotel companies and standalone operators more successful. Attendees can experience Maestro's mobile Tablet Front Office and Maestro Web, a full-function hotel management PMS that may be hosted or on-premise based. Maestro will also launch its passport and driver's license scanning module and demonstrate its new Guest Engagement Suite that communicates with in-house guests for personalized services and amenity offers.

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HFTP Announces 22 Mentors for Entrepreneur 20X Pitch Competition at HITEC 2016

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITECSM), is excited to announce the hospitality technology professionals that will offer their time and expertise as industry mentors at the returning Entrepreneur 20X (E20X) start-up pitch competition. This year at HITEC 2016 will be the first-ever year the mentoring sessions have been available to participants.

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Benbria Corporation and Digital Alchemy Announce Strategic Partnership

Ottawa, Ontario and Fort Worth, Texas June 14, 2016 Benbria and Digital Alchemy announced a powerful partnership to satisfy today's sophisticated traveler, who demands mobile information and action. This partnership will create a leading-edge solution provider for the hospitality industry within the digital marketing and mobile guest engagement space.

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CyberGhost VPN launches the Safe WiFi Channel Program generating risk free revenue for the Hospitality Industry

CyberGhost VPN, creator of most advanced privacy and security solutions, is announcing the first online security program for the Hospitality Industry. The program is aimed to encourage partnerships and business development bringing the traditional brick & mortar methods together with cutting edge technology.

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Starwood Hotels & Resorts Continues Asset-Light Strategy with the Sale of The St. Regis Florence and The Westin Excelsior Florence

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced that it has closed on the sale of The St. Regis Florence and The Westin Excelsior Florence to Nozul Hotels & Resorts, the owner of The Gritti Palace,Venice and W Doha Hotel, and a wholly owned subsidiary of \"Jaidah Holdings\" for 190 million (approximately $213 million USD). Starwood will continue to operate the hotels under the St. Regis and Westin brand flags under new long-term management agreements.

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Puzzle Partner, Phocuswright Sign Agreement to Deliver Innovative New Content Marketing Program for Travel and Hospitality Technology Brands

Puzzle Partner and Phocuswright today announced a partnership to deliver cutting-edge research and thought leadership content for travel technology brands. The partnership provides access to Phocuswright's research library and Puzzle Partner's marketing expertise, in an effort to help companies grow their market share, increase brand awareness and drive overall revenue.

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Hospitality eResources Training Vertical Expands Service Offering With Innovative New Practice

HeR Consulting announced the appointment of Lisa James as Vice President, Organization Development, heading up an innovative new practice focusing on increasing productivity and profitability through organizational learning and employee engagement.

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MiWell Nordic endorses RateTiger for online distribution

Stockholm based MiWell Nordic recommends eRevMax for hotel online distribution and channel management. Ten hotel clients of the management consultancy firm, using RateTiger Suite and LIVE OS solutions, have improved their online revenues significantly in the last one year.

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Nor1 Implements its New CheckIn Merchandising Solution at the Legendary Knickerbocker Hotel in the Heart of New York's Times Square.

Nor1, the leader in hospitality merchandising technology, announced today that CheckIn Merchandising, the latest addition to the Nor1 Merchandising Platform, is now empowering front desk personnel at The Knickerbocker Hotel to give each of their customers a better experience while boosting the property's bottom-line.

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Search and Hospitality Veterans To Deliver Strategies for Maximizing ROI in the Evolving Digital Marketing Landscape

Milestone announced that their 3rd Annual Digital Marketing Conference will be held in Chicago on July 25-26, 2016. Milestone's Digital Marketing Conference brings together a select group of digital marketing executives from the hospitality and retail industry. Attendees will have the opportunity to learn digital and search strategies rarely discussed in public forums, and engage with co-attendees that represent some of the best-in-class practitioners of digital strategies. The conference offers the opportunity to network with leaders in hospitality and search, and includes a diverse group of attendees including hotel chains, independent and branded hotels, restaurants, and retailers.

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Miraval Arizona Upgrades Travel Agent Commissions and Offers Summer Bonus

Miraval Arizona Resort & Spa today announced it has upgraded its commission structure to ensure travel professionals are paid for the full value of every booking at the all-inclusive resort. The resort also launched a summer bonus to thank agents for their support.

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HotelTap Digital Log Book in the Cloud' is Coming to HITEC!

Owners and operators of limited-service hotels with 50+ rooms who are looking for workforce technologies to improve staff communications and better meet guests' expectations should plan to visit HotelTap next week at HITEC. The HotelTap \"digital log book in the cloud\" uses a social media network format to replace notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests. The solution not only improves communications, but it also aids in performing and tracking maintenance tasks, and resolving customer complaints.

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Hotelogix & ProTurismo Announce Partnership To Shift Colombian Hotels To The Cloud Platform

Hotelogix and Proturismo have announced a partnership to help properties in Colombia switch to the modern, cloud platform. The leading hospitality consultancy have tied up with the region's Chamber of Commerce and organized a summit on the 16th of June to spread awareness about the benefits of cloud computing and address any concerns hoteliers may have regarding the migration process. The speakers will also discuss key takeaways from Caribbean hotspot Aruba's rise to prominence as a leading tourism destination.

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Eat, drink & explore: Experience New Orleans with SiteMinder at HITEC

Located on the Mississippi River in Louisiana, New Orleans is world-famous for its raucous all-night-long party vibe, great cuisine inspired by French, American and African cultures, and, of course, the renowned Deep South hospitality.

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Best Western Four Seasons Announces Name Change And Earns Best Western Plusdesignation

The former Best Western Four Seasons is now the Best Western Plus Traverse City, and this name change reflects the hotel's Best Western Plus designation, resulting from its recent property enhancements. Launched in 2010, Best Western hotels were provided the opportunity to earn the Best Western Plus or Best Western Premier designation by meeting specific design and amenity guidelines. Best Western Plus indicates an upper midscale hotel brand with well-appointed rooms and modern amenities, offering guests an enhanced level of comfort to ensure they get the most out of their stay.

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Finding Datavision throughout HITEC in Exhibit Hall and Education Sessions

Welcome to HITEC, presented by HFTP, the largest tradeshow in the world that is dedicated to Hospitality Technology and where you will see the latest and greatest in technology while meeting some of the most brilliant individuals in the industry. Combine all of that with New Orleans and you have a busy fun filled week of learning and walking. Be sure to bring your walking shoes because on Tuesday, June 21st, the trade show floor will open with over 800 booths and 340 companies. How do you cover it all? Get the floor plan and map it out, what do you need and who do you need to see to get it?

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All-Inclusive Unico Hotels Brand Launches | lodgingmagazine.com

UNICO HOTELS, a new aspirational adults-only, all-inclusive hotel brand designed to reflect each property's locale and native culture, has officially launched. The nomenclature will play on the latitude and longitude of each location with the first hotel, 20a 87a, an UNICO Hotel located in Riviera Maya on Mexico's Yucatan Peninsula, scheduled to open in Q1 2017.

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Starwood Owners and Franchisees Association Given Overview of Marriott's Brand Portfolio

Liam Brown, President / U.S. & Canada for Marriott International, who also oversees Owner and Franchise Services for the organization, joined the recent ASFONA (Association of Starwood Franchisees & Owners North America) Board of Directors meeting in Atlanta as a featured presenter. During the meeting, which was held at Le Meridien Atlanta on May 19th, Brown presented a comprehensive overview of Marriott's current brand portfolio to the association members in attendance. These included Starwood owners, franchisees, hotel management company executives and ASFONA associate members, who were treated to Brown's highly informational presentation and the lively Q&A session, which followed.

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Sofitel Tamuda Bay Beach & Spa opened on Moroccan Riviera

May saw the launch of Sofitel's new 5 star beachfront hotel in Morocco. Stunning architecture, award-winning contemporary design and Arty-Chic atmosphere are set to make Sofitel Tamuda Bay Beach & Spa undisputed leader in the Kingdom's most exclusive coastal resort.

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Disneyland reveals plans for luxury resort | foxnews.com

Disney officials have submitted plans to the city of Anaheim, Calif. to begin construction on a new luxury hotel at Disneyland. The proposal, the first for a West Coast Disney hotel property in 20 years, would be the fourth hotel located at the resort, reports the OC Register. Related Image Concept art of the rooftop restaurant at the proposed new hotel at the Disneyland Resort. The approximately 700 room hotel will be located on 10 acres on what is currently the Downtown Disney parking lot. The proposed hotel would be a AAA \"Four-Diamond\" hotel. //// ADDITIONAL INFORMATION: Concept art of the proposed new hotel at the Disneyland Resort. The approximately 700 room hotel will be located on 10 acres on what is currently the Downtown Disney parking lot. The proposed hotel would be a AAA \"Four-Diamond\" hotel. - Date of photo: 06/06/16 - disney.newhotel -- Photo by: COURTESY, THE DISNEYLAND RESORTExpand / Contract Enjoy dining on the rooftop lounge while taking in the theme park's nightly fireworks show. (Courtesy The Disneyland Resort) Plans reveal a 700-room, four-diamond hotel with plenty of luxury amenities including two pools, a fitness facility, concierge service and a kid's play area. Guests will also be able to dine al fresco on the hotel's rooftop restaurant, overlooking the park to catch Disneyland's nightly firework display over Sleeping Beauty Castle. The average nightly rate is rumored to be $450.

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ZUMATA Taps IBM Watson and Builds Facebook Messenger Bot

Did you know that the average traveler visits 38 sites before making a booking?* Or that 44% of corporate travelers spend up to 60 minutes booking travel during working hours?** This is considerable lost productivity.

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New look for Warwick International Hotels, with more expansion to come

Warwick International Hotels has completed a company-wide rebranding initiative that includes a new corporate identity, a new logo and revised visual language. The brand is now named Warwick Hotels & Resorts.

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Expressway Inn Bismarck Adapts to Evolving Travel Trends with Rollout of ASSA ABLOY Hospitality Mobile Access

The Expressway Inn Bismarck has taken a proactive step to ensuring guest satisfaction to its increasingly mobile- savvy guests by implementing ASSA ABLOY Hospitality Mobile Access along with its standalone app solution and VingCard Classic RFID door locks. Together with Visionline, a cutting-edge wireless access management solution, ASSA ABLOY Mobile Access and Classic RFID locks provide guests at this popular North Dakota property with the ability to skip front desk lines, and instead securely access their guestrooms using their own smart devices.

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NAVIS Previews Revolutionary New Tech Stack at HITEC 2016, Empowering More Performance and Profit for Leading Independent Hotels and Resorts

NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and management companies, will provide a sneak peek of its highly anticipated new tech stack architecture at the 2016 Hospitality Industry Technology Exposition and Conference (HITEC). Celebrated as the world's largest hospitality technology conference this year's event takes place June 20-23 in New Orleans, and is expected to draw over 5,000 attendees, including the brightest minds and hottest suppliers representing hotels, resorts, and technology. As a featured exhibitor, NAVIS will be offering an exclusive preview of their latest cutting-edge advancements and revenue performance solutions at their booth, #539.

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Cloud5 Communications Unveils New Brand and Showcases Latest Innovations at HITEC 2016

Cloud5 Communications will debut its new global brand identity this month at the 2016 Hospitality Industry Technology Exposition and Conference (HITEC), the world's largest hospitality technology conference. As a featured exhibitor at the June 20-23 event in New Orleans, Cloud5 will be offering an exclusive preview of their cutting-edge advancements in hospitality telephony, Internet and contact center solutions at booth #1432.

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Family-Owned MHG Hotels Grows by Watching Its Numbers

MHG Hotels is a family business success story. The owner-operator started with one motel, and now operates 11 properties that include Wyndham, Marriott Courtyard and Springhill Suites, Holiday Inn and Choice brands. \"We were doing well small, but the time was right for the Patel family to grow with brands,\" said Gary Maass, director of operations for MHG Hotels LLC. \"We wanted a bigger view of the hotel industry and to expand our place in it. Hospitality is growing and we are growing with it.\"

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Wyndham Hotel Group Unveils Strategic Global Transformation Across 16 Brands

Wyndham Hotel Group (WHG), the world's most diverse and largest hotel company based on number of hotels, today unveiled its vision for the democratization of travel, bringing the hospitality industry one step closer to providing great value and quality experiences at every price point. WHG's roadmap for the strategic transformation of its iconic brands is aimed at elevating the travel experience for millennials and the diverse global middle class. The product of an 18-month study focused on 50 recognized hotel brands along with the primary decision drivers of thousands of business and leisure travelers around the world, WHG's global transformation will reposition and revitalize its 16 economy, midscale and upscale brands to meet the needs of travelers regardless of their budget or traveling style. From rejuvenated interiors and refreshed marketing campaigns to enhanced perks targeted to the kinds of travelers each brand welcomes, guests will begin to see changes throughout WHG as early as summer 2016. (For a complete overview of the transformations underway, click here). \"We believe travel is about creating lasting memories, but given what's currently available in the market, travelers are forced to compromise enriching experiences because of price,\" said Josh Lesnick, WHG's chief marketing officer. \"It's time for the hospitality industry to get democratization right it's not just about value for money, it's about the freedom to explore your world the way you want. Wyndham Hotel Group's transformation enables that freedom.\" Driving the democratization of travelWHG's transformation is unlocking the untapped opportunity to serve the everyday traveler, whose needs and preferences are often more nuanced than the existing 'economy' options available to them. Travel and tourism is one of the fastest-growing industries globally, with its contributions to the global GDP expected to rise from $7.2 trillion to $11 trillion over the next decade as the glo

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The top 25 platforms hotels and resorts use to manage their social marketing

There are quite literally thousands of tools available to help brands manage and analyze their social media accounts. But which ones are hotels and resorts using? Which of these platforms are the ones hospitality marketers rely on the most to get the full value possible from their efforts? That was our question, here's our answer.

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TRUMP HOTELS Announces New Brand Concept Luxury Brand Poised for Continued Success in 2016

TRUMP HOTELS has announced a new hotel brand concept developed in response to the massive growth of the technology-centric \"we\" economy. With a name yet to be announced and a brand personality that is genuine, engaged and agile, the brand will target travelers who want to connect with others in energized social spaces.

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Priceline Is Due for a TRIP - Why Priceline should consider a deal for TripAdvisor | bloomberg.com

Priceline Group is a huge internet company that continues to grow, is immensely profitable and usually over- delivers on its forecasts. Yet cutthroat competition in the online travel industry has left its stock looking dull lately. The $64 billion behemoth and its fiercest rival, $16 billion Expedia, have been going head to head for the best assets, as newer vacation-rental entrants like HomeAway and Airbnb -- valued at almost $26 billion in its latest funding round -- take some market share. Most of the big takeover candidates have already been bought up: Kayak and Booking.com are owned by Priceline, which has also been investing in businesses abroad such as China's Ctrip.com, while Travelocity, Orbitz and HomeAway have all sold to Expedia. In fact, the September completion of the Orbitz deal allowed Expedia to reclaim the No. 1 position in online bookings.

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Can Hilton break the OTA stranglehold through advertising? | ehotelier.com

The saying goes, Misery loves company. This cultural expression is based on the concept that people who are unhappy may get some consolation from knowing that others are unhappy as well. Does this adage apply to our hotel industry? It appears so! Now, some ten years after the advent of the OTA, hoteliers seem to be finally awakening to the fact that operating hotels with this arduous booking commission structure is a burden they can no longer withstand.

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eRevMax completes 2-way XML integration with leading LATAM OTA Despegar

eRevMax has completed integration with Despegar, the biggest online travel agency in LATAM. Accommodation providers using eRevMax distribution solutions, RateTiger, RTConnect and LIVE OS platform, will now be able to make Availability, Rate and Inventory (ARI) updates to the channel in real-time. Despegar partner properties will also benefit from eRevMax's Reservation Delivery service, which facilitates automatic transfer of reservations booked at the channel directly to the hotel systems (CRS/PMS), thereby eliminating chances of missing reservations or overbookings.

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Greek tourism: 35 million arrivals and 20 billion euros revenues aimed for 2021

Greek Tourism Confederation (SETE) president Andreas Andreadisoutlined the industry's target for 2021: 35 million arrivals and 20 billion euros in revenues for tourism, addressing the 1st Greek Tourism Conference held in Athens by Eurobank on Thursday.

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Airbnb overtakes hotel industry with red-hot growth | bizjournals.com

According to a recent study by mobile app analytics company 7Park Data, the company has about 2.3 million worldwide listings on its home-sharing platform compared to just 3,000 in 2009. That shows a compound annual growth rate of 153 percent. U.S. bookings grew 45 percent in the first quarter of 2016 compared to 2015, and the use of the company's mobile app doubled between 2014 and 2016.

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Is it Better to Book Travel Directly or Use an Online Travel Agency? | kiplinger.com

It's hard to beat the convenience of online travel agencies, such as Expedia and Priceline, when shopping for the cheapest airfare or choosing a hotel. OTAs not only aggregate flights, accommodations, rental cars and vacation packages but also let you compare options by price, user rating and other criteria. Sometimes they offer discounts and attractive package deals, too. But it doesn't always make sense to book with an OTA.

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Three Things Hotel Marketers Can Learn From Uber | tambourine.com

Over the last 10 years, industry disruptors have rocked the business world in ways we've never seen before, and leading the charge is disruption's poster child, Uber. Not only has it streamlined getting anywhere in the world's major cities, Ubers visionary business model is a goldmine of lessons for hotel marketers. Their model nourishes their own growth, with their incredible way of combining a smooth payment system, customer- focused service delivery and smart and nimble use of mobile technology. This has left taxi companies reeling from a drastic loss in market share, customer loyalty and brand security with every passing day.

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TFE Hotels Uncovers What The Modern Day Traveller Wants From The Hotel Of The Future | escape.com

What do travellers really want from their hotel? It's not just a comfy bed, although that's definitely up there. TFE Hotels, whose brands include Adina, Medina, Vibe and Travelodge hotels, held an innovation lab at TEDxSydney recently to uncover the key needs of the modern day traveller to help shape the hotel of 2020. We asked the genius minds at TEDxSydney to help us design the hotel of the future during a workshop at Sydney Opera House and the responses were outstanding, intelligent, thought provoking and at times really surprising, says Tammy Marshall, Chief Operating Officer, TFE Hotels.

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Here's How Airbnb Disrupted the Travel Industry | adweek.com

Airbnb became the successful brand it is today by following trends of disruption in the hospitality business that have been around since the 1950s, and by understanding shifts in consumer behavior. So said Chip Conley, head of global hospitality and strategy at Airbnb, who talked about the company's role in the history of the hospitality industry at the C2 conference in Montreal on Wednesday. Conley, who has plenty of hotel experience under his belt as the founder of the Joie de Vivre, a boutique hotel chain, was intrigued by Airbnb's business plan when he was approached to join the company three years ago. \"In 2013, I didn't know what the sharing economy was. But I thought it was interesting that they were trying to democratize hotels, and they were trying to improve hospitality for people who were traveling, but they were doing it without their own employees.\"

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Priest House Hotel gets revitalised with new system upgrade from Guestline and multi-million-pound refurbishment

This year, the four-star Priest House Hotel has undergone a wealth of positive changes. Following the recent acquisition of the country house hotel by the owner of neighbouring Donnington Hall, the property has undergone a full refurbishment and implemented Guestline's award winning, fully integrated hospitality software.

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Harnessing data and analytics can create new opportunities to serve traveler needs, according to new Amadeus paper

Technology and big data are rapidly changing the travel experience. Travel is no longer about simply moving between locations or organizing trips. Travel is now about building a 360-degree view of travelers and using that to create unique and memorable experiences tailored to their individual stated needs and preferences.

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Build Social Relationships With Influencer Marketing

Sproutsocial's influencer marketer infographic looks at the different types and characteristics of social media influencers in the industry. They provide some first step approaches toward working with your influencers and how to find them.

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HeBS Digital Celebrates 15 Years of Building Book Direct' Strategies for Hoteliers

Fifteen years ago, HeBS Digital was born as the first hotel digital technology and marketing firm with a \"Book Direct\" mantra. Today, HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization firm, is celebrating its heritage of helping thousands of hotel clients maximize revenues from the direct online channel their property website since 2001.

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Starwood's North American Development Continues to Drive Company's Global Growth

From the 38th Annual NYU International Hospitality Industry Investment Conference, Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced a more than 50 percent increase inNorth America signings year to date over the same period in 2015. North America remains the company's largest market, accounting for nearly half of its operating portfolio and a third of Starwood's pipeline of new hotels.

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IHG to Invest $200 Million in Crowne Plaza Brand in The Americas

ATLANTA -- InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announced today a $200 million investment in Crowne Plaza Hotels & Resorts in the Americas region. The Crowne Plaza Accelerate plan, which will run for a three-year period, will help ensure that the brand remains at the forefront of the new way of doing business with design-led, culturally-relevant, technology-enabled solutions to genuinely empower, energize and inspire the modern business traveler to Make Business Travel Work. The plan will help enhance brand performance while also creating a guest experience with modern swagger, innovative technology, responsive service and flexible spaces that put the modern business traveler in control as they strive to integrate work and life, socialize and recharge.

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Laverne Cox and Ross Mathews Join Marriott Rewards' #LoveTravels to Celebrate Capital Pride

Today, Marriott Rewards' announces that Emmy-nominated actress Laverne Cox and host of Hollywood Today Live Ross Mathews are joining this year's #LoveTravels pride celebration of the lesbian, gay, bisexual and transgender (LGBT) community as official ambassadors.

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Hotels.com Mobile Travel Tracker Study Finds Travelers Prefer Their Device More than Their Loved One

Mobile No.1 A mobile phone is the number one travel accessory, with twice as many people preferring to travel with their device than their loved one Secret Bed-Bookers All we think about in bed is our next holiday, as over a quarter of people admit to booking a hotel in bed while preparing for a night's sleep Spontaneous Stayers 42% of people have made a same day hotel booking thanks to mobile, with 14% even booking their hotel in the airport departure lounge Price isn't always right the right payment method and customer reviews are more important than price according to travelers DALLAS, TX -- As mobile devices continue to evolve, the Hotels.com Mobile Travel Tracker* uncovers the true impact that our mobile phone is having on our booking and travel behaviors. As the number one travel accessory, the data reveals that we book our hotel rooms in secret, are more spontaneous and place pricing as a lower priority. Global travel summary for 2015 The Hotels.com Mobile Travel Tracker is a global study of 9,200 travelers across 31 countries. Today's modern traveler makes four trips a year and on average stays in a hotel 13 nights of the year. For some people, a hotel becomes their home for a month, as almost 1 in 10 spend more than 31 days a year in a hotel room. Almost a third of people admit that they book more trips than ever thanks to mobile, so as smartphones continue to get smarter, it's no surprise that 42% of people regularly book their hotel stays on a mobile device, with this number rising to 49% for 30 39 year olds, according to this survey. Business trips (29%), short breaks at home (30%) and short breaks abroad (30%) are the main occasions bookings are made on mobile. Secret Bookers From the bedroom to the bathroomBooking a hotel room is more of a solo effort with travelers reserving their hotel room from the comfort of their own bed, or even a bathroom. 27% have admitted to booking a hotel room while preparing to catch some Zzzs with their

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Scandic Hotels Group drops HTL brand - Current HTL Hotels to Change Name to Scandic

Scandic Hotels (STO:SHOT), the Nordic region's market leading hotel company, is streamlining its operations and has chosen to rebrand and integrate the Group's HTL hotels into Scandic's strong, well-known brand and other operations.

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New survey reveals how mobile technology is revolutionizing Canadian travel habits

As mobile devices continue to evolve, the Hotels.com Mobile Travel Tracker* uncovers the true impact that the number-one travel accessory, the mobile phone, is having on our booking and travel behaviours. It reveals Canadians are now booking hotels in secret, becoming more spontaneous, staying connected with friends and placing less emphasis on price.

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OTA's Undercutting Hotels - A billion dollar sinkhole

Did you realise that on average, the direct hotel price is undercut by an OTA one in four times? This level of undercutting is costing hotels over $1Bn a year in direct bookings. Check out our infographic below and the full report here for more. Check out our infographic below and the full report here for more.

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Revenue Leaders to be Honored at HSMAI Revenue Optimization Conference (ROC) Americas

Join more than 500 industry professionals at the HSMAI Revenue Optimization Conference (ROC) Americas June 22 in New Orleans and honor the winners of this year's revenue management awards during a special lunch program.

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Boomers Largest Travel Group for Summer 2016

McLean, VA, June 01, 2016 Three out of five U.S. residents plan to take at least one leisure trip this summer and 35% of those will be Boomers, states Cheryl Schutz, Vice President of Client Intelligence at DKSA. \"Although Millennials and GenX will account for over half of summer travel, they are planning shorter trips than Boomers or Traditionalists, thus will likely spend less per trip.\" Although Boomers and Traditionalists will take the longest vacations, each at over one week, this is still shorter than they planned in 2015.

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Chinese park turns abandoned buses into Hello Kitty, Mickey Mouse hotels | cnn.com

Abandoned vehicles may not shout holiday charm, but a resort in northern China is attracting customers with its unique, cartoon-filled bus hotels. Owners of the Tai Tai Mountain Park in the city of Taiyuan, Shanxi Province, have converted more than 30 old buses into mini-hotels featuring private kitchens, bathrooms and colorful interior and exterior designs. Each bus hotel has its own theme, mainly popular cartoon characters like Mickey Mouse, Hello Kitty and Doraemon.

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Marriott's CIO Says Mobile Apps Are Changing the Guest Experience | wsj.com
Hotel giant Marriott International Inc. is working to craft a customer experience that is the right mix of high- tech and highly personal. The company is rolling out many tech-driven amenities, including the ability to skip the front desk at check- in, order room service via a mobile app and log in to Netflix from the hotel-room television. Bruce Hoffmeister, global chief information officer and an almost 30-year Marriott veteran, says the rise of mobile has given the company more opportunities to interact with customers before, during and after a stay. His teams must make sure the new technology not only works but is easy to use.

Travelers most receptive to ads when beginning to research: report | luxurydaily.com
It is much easier to influence the booking of a frequent traveler than coax a trip out of an infrequent one, according to a report from Expedia. The British Traveler's Path to Purchase examines the devices and resources used by British travelers and found that frequent travelers are five times more likely to notice travel advertising. Better understanding the purchase journey for consumers can help marketers position themselves to increase market share.

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UNWTO and the Petra National Trust partner to promote sustainable tourism

A Memorandum of Understanding (MoU) has been signed by UNWTO and the Petra National Trust (PNT) with the aim to promote sustainable tourism policies in cultural tourism, to develop capacity building and knowledge sharing, and to conduct educational actions. The agreement was signed in Beijing, on the occasion of the recent First World Conference on Tourism for Development.

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Paramount Hospitality Will Use Text Messaging To Drive Customer Engagement And Revenue

In the hospitality industry several hotel brands have recently moved towards mobile messaging to enable guests to communicate needs during their stay. What is unique about Paramount Hospitality Management's (PHM) strategy is that the hotels will now send highly personalized messages to their guests to drive engagement and incremental revenue.

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Marriott International Partners with Hurun Research to Bring Insight on China's Luxury Travelers

Marriott International, Inc. (NASDAQ:MAR) and the Hurun Research Institute are delighted to release the Chinese Luxury Traveler 2016 today. This inaugural study marks the first-of-its-kind collaboration between an international hotel company and a leading authority on Chinese luxury travel.

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CHTA partners with SiteMinder to provide market-leading channel management to Caribbean hotels

The Caribbean Hotel and Tourism Association (CHTA) has formed a strategic partnership with the global hotel industry's leading cloud platform, SiteMinder, to provide Caribbean hotels market-leading channel management for more effective online distribution and revenue optimization.

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Holiday Inn Resort Orlando Suites - Waterpark Joins IHG Portfolio

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the addition of the Holiday Inn Resort Orlando Suites Waterpark property to the IHG portfolio. The 777-room, all-suite hotel is the largest property in the Holiday Inn Resort family. The property is currently undergoing a $30 million renovation, expected to be completed by year end.

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In A Changing Vendor Landscape, Independents Value Maestro PMS Partnership, Stability, Longevity

The hospitality industry's tech vendor landscape is changing rapidly. For many operators, particularly independents, this can bring challenges. Vendor transition often means working with an unfamiliar support team, entering into a new software license agreement, and in some cases implementing a new hotel management system at contract renewal. None of this benefits a hotel or its guests. A property management system is an integral part of hotel management operations. Vendor stability is essential.

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Top 10 Twitter accounts to track and follow at HITEC

Datavision Technologies are looking forward to another exciting HITEC, produced by Hospitality Financial & Technology Professionals! HFTP is a global nonprofit hospitality association that uniquely understands the industry's problems and assist members in finding solutions to industry problems more efficiently than any organization with expert networks, research, conferences such as HITEC, and certification programs. Here are over ten twitter accounts to follow while you are at HITEC. Keep up with all the exciting sessions, events and the latest in Technology News.

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Westin Hotels & Resorts Declares Sweat-Working the New Networking, Redefining the Traditional Happy Hour

Westin Hotels & Resorts, part of Starwood Hotels & Resorts, Inc. (NYSE:HOT), today declared the death of Happy Hour as it was once known. Today's time-deprived travelers are combining business and fitness, in an effort to keep their well-being routine while on the road; and increasingly, they are choosing to catch-up with colleagues on running trails, rather than over cocktails. Kicking off on National Running Day, participating Westin hotels nationwide will host 5K runs during Happy Hour (4-7pm local time), bringing together guests, associates and local businesses to network while working out.

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Niccolo by Marco Polo Charts Expansion Course Throughout China & Beyond

Niccolo, the new luxury hotel brand by Marco Polo Hotels, is making its debut at the International Luxury Travel Market (ILTM Asia), held in Shanghai, China from 30 May to 2 June, while announcing plans for further expansion throughout China and beyond.

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Digital Alchemy and Concept Software Systems Announce Product Integration

Digital Alchemy and Concept Software Systems announce that they have successfully integrated the companies' solutions to better support today's connected guests. The integration enables users of Concept's widely installed Spa & Leisure booking system to leverage Digital Alchemy's email and text marketing solution to instantly connect with clients. Digital Alchemy automatically texts and emails confirmations, appointment reminders, welcome messages and pre-arrival information to customers who make appointments with Concept's Spa & Leisure system. The result is stronger relationships that drive revenue. Click here for information on hospitality CRM solution leader Digital Alchemy.

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Behind Expedia's Headquarters Move | wsj.com

Expedia Inc. plans to spend hundreds of millions of dollars in the coming years to build a new headquarters in Seattle, just across the lake from its longtime home in nearby Bellevue, Wash. Like many of its rivals, the online travel agent acknowledges fierce competition for top executives, Web developers and other technology workers. So the company plans to add perks such as new food options, gym spaces and outdoor areas with sweeping views of Puget Sound. The campus also will feature a Seattle address, a hot commodity these days as younger workers flock to the city's center.

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Zanzibar Hotel Group Migrates To Hotelogix Cloud-based PMS

The Zanzibar Hotel Group, a multi-property group comprising of properties located throughout the island, has chosen Hotelogix's cloud-based property management system (PMS) to run their operations. Having seven individual properties to manage, the group was looking for a system that could enable them to oversee operations across all establishments from one point of control.

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Jovago partners with SiteMinder to introduce seamless online distribution for hotels

Africa's No.1 hotel booking website, Jovago.com, has announced its partnership with the global hotel industry's leading cloud platform, SiteMinder, to mark its first time enabling seamless online distribution for hotel clients. The agreement enlists Jovago.com among the more than 300 channels integrated with SiteMinder's Channel Manager and means mutual hotel clients can now seamlessly update their inventory and room rates to the booking portal.

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First World Conference on Tourism for Development: Premier Li of China calls for higher financing for development in tourism

The role of tourism in fighting poverty and building peace were the key focus of the First World Conference on Tourism for Development. Opening the conference, Premier Li Keqiang underlined the role of tourism in lifting people out of poverty and the importance of stepping up international cooperation in tourism. The event, organized by UNWTO and the Government of the People's Republic of China, gathered in Beijing 1000 participants from over 100 countries.

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UNWTO Europe Meeting discusses digitalization and new business models

Vilnius, the capital city of Lithuania, this week hosted representatives of 34 countries for the 60th Meeting of the UNWTO Commission for Europe. Discussions focused on major tourism trends and the priorities and agenda of the Organization for the region. The meeting was followed by a seminar on new business models.

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Iceland plans Airbnb restrictions amid tourism explosion | theguardian.com

Iceland is poised to curb an Airbnb explosion as it tries to balance record tourist numbers with the protection of its spectacular unspoilt landscape and traditional lifestyle. Proposed legislation, which could become law this week, seeks to restrict the number of days residents can offer Airbnb rentals in their properties to 90 days a year before they must pay business tax. The move comes as the island's 335,000-strong population is set to welcome 1.6 million visitors this year a 29% increase on last year drawn by the glaciers, fjords, lava fields, hot springs, hiking trails and midnight sun.

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Hilton Sees Gains from Direct Booking | businesstravelnews.com

Three months after launching a campaign intended to get guests to book direct with the promise of lower room rates and free Wi-Fi, Hilton Worldwide reported growth in bookings through Hilton.com and its mobile app. \"We have global scale in a business where scale matters and are using it to drive a more direct relationship with all of our customers,\" CEO Christopher Nassetta said during the company's quarterly earnings call on Wednesday. \"The business we received through web direct is higher than it's ever been and is growing faster than ever, thanks to increasing share shift. The share of web direct channels in our distribution mix is growing five times that of the [online travel agency] share of growth in the quarter.\"

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How to Bring the Hotel Spa to Your Airbnb | nytimes.com

Back in the days before the sharing economy, if you wanted to be pampered or primped you slipped on terry cloth slippers and shuffled off to the hotel spa. Today, home swapping is commonplace, and vacation rentals are a $24 billion market in the United States alone, according to Phocuswright, a market research company. One can still pop into a hotel or local spa for a massage or manicure. But the rise of on-demand beauty and wellness apps and websites doesn't mean you have to forgo the convenience of on-site beauty and fitness treatments if you're staying in a vacation rental. Rather, the spray tanner and the Zumba instructor will come to you. Such services aren't widespread yet. But if you're vacationing in a major city like New York or Los Angeles, or any of the others mentioned below, you can lounge around your Airbnb rental and order a pedicure as fast as an Uber.

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Halifax Ranks as 3rd Most Expensive Destination in Canada, Survey Shows

Halifax is one of the most expensive cities in Canada based on the cost of its lodging. The provincial capital of Nova Scotia ranks third priciest among 30 destinations considered by a recent survey. The survey was conducted by CheapHotels.org.

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ETC publishes new infographic focused on the comparison between first-time and repeat visitors to Europe

Europe's charm is often associated with cultural and historical diversity, a rich assortment of great foods, picturesque nature, and boundless shopping opportunities. With all of these qualities, 'Destination Europe' sparks continuous interest in long-haul travel markets by creating an emotional connection, which leads to repeat visits.

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Impact of Text and Messaging Apps on Travel Planning. Is Messaging the Future of Travel?

There has been a significant increase in the use of mobile messaging among travelers. Younger travelers millennials aged 18-34, but also 35-44 year olds are driving the use of mobile messaging. A new report from travel industry research authority Phocuswright, Chat, Shop, Buy: Messaging as the New Traveler Medium, analyzes the use of text and messaging apps among U.S. travelers, and the impact they will have on travel planning, booking and experiencing.

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Bookings at Trump Hotels Plummet | priceonomics.com

Donald Trump has garnered a lot of attention as a Republican presidential candidate. But how has this attention impacted his business interests? Are sales up or down? The Trump brand is associated with a variety of hotels, apartments, and products. On one hand, a growing number of political supporters could boost sales of Trump products; on the other, a growing number of political detractors could lead people to avoid his brand. So which of these two forces is stronger?

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This Is How the Starwood-Marriott Merger Will Impact Hyatt | fortune.com

Hyatt Hotels is having a great year. Earnings are up double digits so far, it's on track to open 60 hotels in 2016, and business in China is growing, despite all of the gloomy reports about a slowing economy in the Asian nation. And even though Hyatt wasn't successful in the bidding war to buy Starwood Hotels, CEO Mark Hoplamazian tells Fortune's Susie Gharib the giant Marriott-Starwood combination is actually an opportunity for his company. He expects many Starwood guests may be looking for a new home at a high-end brand hotel, which is us.

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The Townsend Hotel Selects Saflok, Extends Long-Term Partnership with Kaba

Kaba, the provider of Saflok and ILCO electronic locks, announced The Townsend Hotel in Birmingham, MI has installed Kaba's Saflok mobile-ready RFID electronic door locks. The Bluetooth Low Energy (BLE)-enabled locks utilize Kaba's System 6000 key card management system and offer the future possibility of enabling guest use of smartphones as keys. For more information on Kaba electronic locks, click here.

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Venza Engages Puzzle Partner to Increase Brand Awareness and Solidify Thought Leadership Presence

Puzzle Partner Ltd., today announced that they have welcomed new client Venza, the leading global provider of solutions that enable hospitality organizations to mitigate data security vulnerabilities and ensure compliance. As the company expands its brand and scope of offerings for hotels over the course of 2016, Puzzle Partner will support messaging, content and public relations strategies for Venza.

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Tewkesbury Park launches new website with Guestlines cutting edge digital marketing solution, WebSuite

Guestline are pleased to unveil the new website they've developed for Tewkesbury Park, a 94 bedroomed hotel in Gloucestershire. Having been a Guestline client for 2 years, the property decided their website needed an overhaul to mirror the quality offered within the hotel and to drive direct bookings following a 4million refurbishment.

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Paul Smith's college in New York chooses Hotelogix For Their Hotel Management Curriculum

Paul Smith's College, a private institution located within the Adirondack Park, has selected Hotelogix's property management system (PMS) to educate their students. The college has implemented the cloud-based management system to familiarize students with modern management techniques that have replaced traditional methods which involved excel sheets and legacy systems.

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STR: U.S. summer forecast calls for record hotel demand, low room rate growth

The U.S. hotel industry is projected to experience record-breaking room demand but low room rate growth during June through August 2016, according to summer forecast figures from STR.The number of rooms sold during the summer months will increase year over year by roughly 2.1%. That growth will follow the current trend of record- breaking demand performance in the U.S.However, a healthy supply pipeline that will likely lead to a 1.7% increase in the number of rooms available is expected to keep occupancy growth muted at 0.4%.Additionally, hoteliers are not expected to increase prices at the same level as 2015. \"Average-daily-rate growth, while still positive, is certainly not as strong as we first expected,\" said Jan Freitag, STR's senior VP for lodging insights. \"The ADR forecast for the summer currently stands at around +4%. We expect that muted macroeconomic growth will have a small, positive impact on employment and corporate profit numbers. With that growth should be the desire for the American public to travel and for managers to send their people on the road.\"Freitag also noted that revenue-per- available-room growth was moderate in August 2015 (+1.8%), thus creating the opportunity for August 2016 to be comparatively stronger. Overall, STR projects RevPAR to grow roughly 4.4% this summer.STR's revised 2016/2017 U.S. Forecast will be released on 6 June at the NYU International Hospitality Industry Investment Conference.

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Infographic: UK Online Travel Trends 2016

eRevMax, the leading hotel technology provider, has released an infographic showcasing online travel trends in the United Kingdom. The infographic has projected a positive outlook for UK hoteliers, who can expect to see a lot of bookings coming their way not only from international travelers but from Britons too, as a good 64% of them will take at least one domestic holiday.

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American Millennials disrupting traditional travel models

New global research from travel data platform ADARA reveals that Millennials in America are disrupting traditional models for travel. They are dedicated travelers with 2 in 3 (67%) prioritizing travel above any other expense, but are savvy bargain hunters with a penchant for luxuries. They are more likely to book through intermediaries and are less likely to be in loyalty programs as they currently exist.

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Zlat Praha in the Czech Republic Joins RCI Network

Zlat Praha recently announced the affiliation of the Golden Prague Resort Salabka in the Czech Republic into the RCI network of approximately 4,300 resorts around the globe. This is the company's first affiliation with the world's leading holiday exchange company. The Golden Prague Resort Salabka is located in Troja, 15 minutes from Prague city centre and close to the Drahn-Troja Natural Park. The Troja Chateau, Prague Botanical Gardens and Prague Zoo are also nearby.

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TOPHOTELPROJECTS World Tour 2016

TOPHOTELPROJECTS is proud to announce a new business line. As the leading database connecting the global hospitality industry, they felt the need to meet the their industry face to face and has created the TOPHOTELPROJECTS World Tour. The TOPHOTELPROJECTS World Tour is a series of high quality, personal networking events, that connects the local market in the most important cities for the hospitality projects industry on a global level. The first edition kicks off in London on the 20th July, followed by Miami on 25th August, Dubai on 20th September, Singapore on 18th October, New York on 15th November and Berlin on 1st December. The idea to start the TOPHOTELPROJECTS World Tour came from personal experiences of participating other industry events. Rolf Schmidt, Founder and CEO of TOPHOTELPROJECTS knows the industry well and discovered the need of events where a small, exclusive group of people comes together and focuses on the trends of the local market. The participants of the TOPHOTELPROJECTS World Tour are a balanced mix of investors/developers/owners, architects/designers, hoteliers/operators, hotel suppliers and media. The one-day conference presents a unique blend of crucial industry information and power networking in an interactive and inspirational program with presentations, a panel discussion, 3 under-construction project presentations and 8 organised network sessions. This all hosted by a 'local ambassador' in a recently new build/renovated, 4-5 star, design hotel. Each event only allows 66 people to attend, 15 professionals per target group. TOPHOTELPROJECTS makes sure all participants get introduced to all attendees, sponsors and partners and has a very interactive marketing campaign for this world tour. From the moment attendees are signed up, their participation will be announced by TOPHOTELPROJECTS newsletter, social media and website. TOPHOTELPROJECTS's newsletter has a reach of +160,000 industry leaders and the Linkedin Group has nearly reached 20

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HSMAI Names Revenue Management Professionals of the Year, Vanguard Award Honoree for 2016

The Hospitality Sales and Marketing Association International (HSMAI) is honored to name Christian Boerger, CRME, corporate director of revenue strategy, Pacific Hospitality Group, as its Corporate Revenue Management Professional of the Year and Emily Bowen, CRME, director of revenue, reservation and distribution, Penn State Hospitality Services, as its Single/Multi-unit Revenue Management Professional of the Year. These awards are co-presented by Rainmaker.

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Charm your American and European Millennial Audience: Digital Branding Tactics For Travel Agencies

Who doesn't like traveling? I know I do. We're human beings, and we love to socialize and explore. During the holiday season, such as in summer, both international and domestic travelers buzz across the world in an aim to discover new cultures, meet their loved ones or attend business meetings.

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UEFA Euro 2016: Hotel Prices, Alternative Accommodation & Travel Interest

With just over three weeks until the first match of the 2016 UEFA European Championship, hotel search website trivago.co.uk has analysed travel trends related to the event. Our data compares the average hotel price of each match day to the price during the same period last year, demonstrating increases of up to 471 per cent. In order to help travellers who have yet to book accommodation, we've put together a list of ten alternative towns all within two hours' drive of their respective stadium and with savings of up to 298 per cent. Finally, we've looked at travel interest to each match, highlighting the most interested nationalities, the most popular matches and even which country is most confident for the final.

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Small hotels to benefit from the free-to-use Hospitality Technology product Suite introduced by eZee

The rise in the adoption of hospitality technology has changed the hospitality industry in the last decade. Hotel management operations, booking management and overall guest management has been greatly influenced by the technological advancements. Sadly, the technology adoption hasn't percolated to hospitality businesses of all sizes. Software vendors' apathy to small hotels, resistance to technology adoption has put many small independent hotels at a business risk. Many small and mid-sized independent hotels do not realize that their survival in the industry will become more of a struggle, if they don't adopt technology soon.

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Phocuswright Europe It's a Wrap!

The PhoCusWright Conference is where global travel executives convene to discover, debate and capitalize on the latest trends and opportunities in travel. Comprised of Center Stage, Workshops and The Travel Innovation Summit, the conference places a premium on honesty and raises the bar with professional production, an unprecedented speaker roster and a savvy audience. You can now access the on-demand video sessions and conference wrap up from last week'sPhocuswright Europe event. Watch the videos and read about the event HERE.

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Kennedy Training Network Helps Bartell Hotels' Private Call Center Improve Direct Bookings

Like all hotel companies, Bartell Hotels was looking for ways to increase direct bookings as part of an overall strategy to reduce its distribution costs and to recapture market share from other channels such as OTA's. As the owner and operator of 8 fine hotels in the San Diego area, Bartell maintains its own centralized reservations call center to provide the personalized service and local area knowledge that today's callers are seeking.

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Cornell Study Shows Value of Matching Up a Restaurant's Concept and Service Style

A study from Cornell University adds a new dimension to the definition of good restaurant service. The study finds that good service means more than just delivering food orders promptly and correctlyalthough that is vital. In addition, the service style is also an essential element of the service transaction, because customers noticeand are more pleased when a restaurant's service style matches its brand image.

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Nor1 to Host Hospitality Merchandising Workshop at HSMAI ROC

Santa Clara, CA Nor1, the leader in hospitality merchandising technology, is pleased to announce it will host a merchandising workshop as part of the HSMAI Revenue Optimization Conference in New Orleans, LA on June 21, 2016.

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HSMAI Names Revenue Management Professionals of the Year, Vanguard Award Honoree for 2016

The Hospitality Sales and Marketing Association International (HSMAI) is honored to name Christian Boerger, CRME, corporate director of revenue strategy, Pacific Hospitality Group, as its Corporate Revenue Management Professional of the Year; Emily Bowen, CRME, director of revenue, reservation and distribution, Penn State Hospitality Services, as its Single/Multi-unit Revenue Management Professional of the Year; and Dr. Ravi Mehrotra, who co-founded IDeaS Revenue Solutions in 1989, with the Vanguard Award for Lifetime Achievement in Revenue Management.

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HFTP's Entrepreneur 20X Pitch Competition Returns at HITEC 2016 with More Start-Ups, Top-Notch Judges and Exciting Changes

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce the selected start-ups and judges that will be participating in the second annual Entrepreneur 20X (E20X) pitch competition taking place at the 2016 Hospitality Industry Technology Exposition and Conference (HITECSM) in New Orleans, La. USA next month. The action-packed E20X session is scheduled for Monday, June 20, 2016 from 1:00 4:00 p.m. at the Ernest N. Morial Convention Center in the Rivergate Room. All HITEC badges are welcome to attend and encouraged to visit the E20X pavilion to visit startup's kiosks and vote for their favorite.

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Sustainable Development and Smart Partnerships Key To Growing Caribbean Brand\" Assert Cuban and CHTA Officials

The President of the Caribbean Hotel & Tourism Association (CHTA), Karolin Troubetzkoy, joined by several members of CHTA's executive committee and prominent regional hoteliers, visited Cuba for meetings with Cuban and international officials during the UNWTO and FITCuba events held in Havana between May 2-6.

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Cendyn Announces Strategic Equity Partnership with Accel-KKR

Cendyn, the leader in software solutions for driving sales and marketing performance in the travel and hospitality industry, announced today it has received a growth equity investment from Accel-KKR, a leading technology-focused private equity firm. As a result of the new partnership, Cendyn will accelerate its investments in its existing product portfolio, new product innovation, and market expansion driving more value for its current and future customers. Terms of the investment were not disclosed.

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Sanctum Soho Hotel opts for Guestline's solutions to streamline operations

The latest team to embrace Guestline's leading cloud hosted property management solutions is the Sanctum Soho Hotel in London. The boutique hotel has opted for their Rezlynx PMS, distribution, EPoS and online booking solutions to collaborate their systems and ensure PCI compliancy.

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The big tech drive to encourage loyalty - JLL Real Views

On the one hand it's helping them to engage with guests through easily scalable and cost-effective initiatives and drive loyalty in new ways. Apps and interfaces allow integration with other relevant products and service providers, and encourage customer engagement through multiple touchpoints.

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RCI Adds Four More Properties from MGM Muthu Hotels Group

MGM Muthu Hotels Group recently affiliated four newly acquired properties to RCI, the global leader in holiday exchange and part of the Wyndham Worldwide family of brands (NYSE: WYN). The recent acquisitions of Belstead Brook Muthu Hotel and Muthu Westcliff Hotel, both in England, Grand Muthu Golf Plaza Hotel in Tenerife, and Forte da Oura in Portugal have noticeably boosted India-based MGM Muthu Hotels Groups' already impressive resort property portfolio. These four new properties join the eight MGM Muthu-owned resorts currently affiliated with RCI: four in Portugal, two in mainland Spain and one each in Tenerife and India.

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HomeAway invites guests to sleep in the Eiffel Tower for the first time

HomeAway, the world leader in vacation rentals, is giving guests from around the globe a chance to make history as the first to ever sleep over in the world's most iconic landmark: the Eiffel Tower. Starting today, travelers can enter a contest at homeaway.com/eiffel-tower to win an extraordinary vacation to Paris this summer, including the opportunity to stay in the exclusive, custom-built accommodation inside the Eiffel Tower during the UEFA EURO 2016 football tournament by answering the question: What would you do if the HomeAway Eiffel Tower Apartment was all yours for a night?

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Travel Tripper announces Travel Tripper Web, a new website and booking platform combining high-end design with high-performance e-commerce to drive direct revenue

Travel Tripper, the industry's most innovative provider of hotel reservation and e-commerce solutions, today announced the launch of Travel Tripper Web (TT Web). This new website platform for hotels increases direct booking revenue by seamlessly combining beautifully designed multi-channel websites with the company's industry-leading booking engine and CRS. Unlike other website platforms, TT Web is always up-to-date with real-time CRS data including room details, live rates, availability, number of reservations completed in the last 48 hours, and the latest offers. TT Web also integrates directly with Travel Tripper Rate Match, a metasearch price checking and automated rate matching widget.

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Why the hospitality sector is ripe for Make in India | dailyo.in

When the world reads about Make in India, what does it imagine? Maybe motorbikes whizzing off the production line or hi-tech fighter jets defending our nation. Perhaps pharmaceuticals or IT or maybe the extraordinary Indian textile industry? How about restaurants or the hospitality sector? Hmm... Maybe not. But why not? Perhaps it's some kind of involuntary association between the word \"Make\" and images of machinery or factories. As investors and managers in the Indian hospitality industry, we would argue strongly that our sector is a natural candidate for the world's best companies and brands to Make in India.

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Darwin Escapes Chooses Acentic For Integrated Hospitality Technology Upgrade

Acentic, the global leader in hospitality technology, has been chosen by Darwin Escapes to work across its portfolio of luxury in the UK. This new technology partnership follows the successful installation of a managed HSIA network service for over 1,000 lodges, in three of the group's recently upgraded resorts, in the South West of the UK.

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AH&LA Honors Outstanding Hotel Employees And Properties At Annual Stars Of The Industry Celebration

The American Hotel & Lodging Association (AH&LA) today announced the winners of its most prestigious prize: The Stars of the Industry Awards, honoring the nation's top employees and properties for their outstanding accomplishments, service, and leadership in the hospitality and lodging industry.

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eRevMax wins big with NH Hotel Group China

NH Hotel Group China, the joint-venture company of NH Hotel Group and HNA Hospitality Group, has selected eRevMax to provide channel management and business intelligence solutions for its managed properties. The properties will be using RateTiger Shopper & Channel Manager to monitor and manage rates and availability across multiple online sales channels from a single platform. The group has also subscribed to Managed Rate Services to receive competitive price intelligence reports for better rate management.

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Flip.to sparks huge reach and return for SoHo's Hotel Hugo

Hotel Hugo, an independent, luxury hotel in New York City's historic SoHo neighborhood, has tapped Flip.to to reach a massive network of global travelers perfect for their hotel. Since going live on the platform in January of 2015, the property has reached a warm audience of over 75,000 worldwide, and the advocacy platform has become a pivotal strategy in the hotel's operations.

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AccorHotels revamps Optimum Service Standards' program to accommodate Chinese visitors to Australia

Following the one millionth Chinese visitor arrival into Australia milestone, AccorHotels is at the forefront of maximising the potential of the Chinese market with its newly enhanced and rebranded 'Optimum Service Standards' program Hao Ke Ya Gao.

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China outbound wave dominates tourist arrivals across Asia Pacific to 2020

Arrivals from China to Asia Pacific destinations will climb from an estimated 102 million in 2015 to more than 150 million by 2020 and as such this one source market will dominate the region's international tourism landscape, generating close to 23 percent of all arrivals to Asia Pacific destinations by the close of this decade.

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Nor1 Expands Partnership with Eldorado Resorts, Inc. to Further Deploy the Nor1 Merchandising Platform at Circus Circus Resort Casino Reno and Eldorado Resort Casino Reno

May 18, 2016 Santa Clara, CA Fueled by the success of Nor1's eStandby Upgrade product, Eldorado Resorts, Inc. has signed to bring Nor1's Merchandising Platform to their other holdings, Eldorado Resort Casino and Circus Circus Resort Casino.

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Duetto Promotes Nelson Veiga to Executive Vice President of Operations, Builds Out Senior Management Team

Duetto, the market leader in hotel and casino profit optimization technology, announced that it promoted Nelson Veiga to Executive Vice President of Operations. With more than 20 years of senior management experience in operations for numerous high-growth software companies, Veiga is perfectly positioned to lead Duetto into its next phase of growth. He'll direct the company's growing Customer Success, Product and Creative teams out of Las Vegas.

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Groupize Launches emailBids to Replace the Outdated e-RFP Methods for Sourcing and Managing Small Groups and Simple Meetings

In response to demand from the industry wanting to simplify the e-RFP process, Groupize recently launched emailBids as part of an innovative Conversational Commerce Engine within their Groups and Meetings Platform. The new functionality is designed to streamline interactions between planners and hotels, catering to the reality that all parties prefer to conduct business via email because it is fast, seamless and now organized.

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Hyatt Regency Istanbul Atakoy Secures Guests with Latest Online Security Access and RFID Technology by ASSA ABLOY Hospitality

Guests at the Hyatt Regency Istanbul Atakoy can enjoy increased safety and convenience as well as a chic, modern environment and sweeping views of the Marmara Sea thanks to a partnership between the new luxury hotel and ASSA ABLOY Hospitality. The Hyatt Regency Istanbul Atakoy has implemented advanced security access solutions by ASSA ABLOY Hospitality, demonstrating its commitment to guaranteeing guest safety while maintaining maximum convenience. In partnering with ASSA ABLOY Hospitality, the luxury property has also streamlined its operations by maximizing efficiency of staff and maintenance operations.

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NAVIS Launches Competitive Edge Calculator to Help Hotels and Vacation Rental Management Companies Uncover How Much Revenue They are Leaving on the Table

The cost of lost opportunity can have a significant impact on any organization, but this is especially true for the hospitality market. Today, NAVIS, the leader in innovative technology solutions for hotels, resorts, and vacation rental companies, announced the launch of their new Competitive Edge Calculator, a tool that makes it easy for lodging providers to analyze the revenue they are likely missing out on within their existing demand. The calculator is designed with customized preferences for both hotels and vacation rentals, and powered by a data-driven algorithm built on more than ten years of industry performance data.

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Magnuson Hotels Launches Marketing Campaign with Expedia

Spokane WAMagnuson Hotels, America's fastest growing hotel brand, today announced the launch of a global marketing initiative with online giant Expedia. Magnuson Hotels has partnered with Expedia to promote its three brands Magnuson Hotel, Magnuson Grand and M Star, with a 4-month advertising campaign across Expedia's Flight & Hotel search, targeting impressions of nearly 2 million.

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Robert De Niro to open London hotel | telegraph.co.uk

Oscar-winning actor Robert De Niro is to open a boutique hotel in London's Covent Garden, following on from the success of celebrity favourite The Greenwich in New York. Mr De Niro, working with Capital & Counties Properties (Capco) and BD Hotels, has submitted a planning application for the proposed 83-room hotel, which will be called The Wellington Hotel. The plans would see Mr De Niro, Ira Drukier and Richard Born - the team behind The Greenwich Hotel in New York's Tribeca district - open their first hotel outside of the US.

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Saudi Arabia hospitality sector adapts to millennial needs | tradearabia.com

Millennial travellers are forecast to become the dominant consumer group globally by 2020, yet the future appears closer for Saudi Arabia, a new report has unveiled. A report by Euromonitor International prepared for The Hotel Show Saudi Arabia reveals that in 2016, 10.3 million people or 32 per cent of the kingdom's population are classed as millennials or young adults (aged 1836). Meanwhile, 27 million domestic trips are forecast to be made by Saudi travellers this year.

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Michigan State Students Cameron Armstrong & Di Wang Win 2016 Hospitality Asset Managers Association (HAMA) Student Case Competition

The Hospitality Asset Managers Association (HAMA) today announced that senior Cameron Armstrong and junior Di Wang of Michigan State University were selected as the 2016 winners of the Tenth Annual HAMA Student Case Competition. The MSU team was chosen from a select field of top hotel schools that also included the Pennsylvania State University and the University of Denver. Student teams researched and prepared a case study from a list of topics that currently impact the hotel industry.

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HSMAI's Washington DC Chapter to Host Second Sales Academy

Hospitality Sales and Marketing Association International's Washington DC Chapter will host the year's second sales academy, Managing the Corporate RFP Process, May 19 in Arlington, Virginia.

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Acentic's largest UK install of Radiant 4 & Panorama NG at flagship Intercontinental London The O2

Acentic, global leaders in hospitality technology, has completed its largest install in the UK at the 5-star luxury hotel, InterContinental London O2, Greenwich Peninsula a flagship property managed by the Arora Group.Putting guests and delegates in control with cutting edge technology, Acentic's Radiant 4, leading Wi-Fi platform and Panorama NG, entertainment systems have been rolled out across the flagship hotel's 453 magnificent luxury rooms and high-spec 4,500sqm conference centre which includes The Arora Ballroom, a 3,100sqm pillar-free space.Richard Robinson, Chief Executive of Acentic, said: \"This is a huge coup for us. InterContinental is the most luxurious of the IHG brands and The InterContinental London The 02 is a flagship property for both InterContinental and the Arora group.We worked alongside the hotel's marketing team to design and develop a fully customised interactive TV solution for the hotel. This included the ability for the guest to control their TV screen using their mobile phone and also playback their own content onto the TV. In doing so, we have achieved a seamless connectivity to help drive memorable, personal guest experiences.As an accredited Bose Pro Partner, we were able to recommend that the public areas should be equipped with the Bose's latest Professional Background Music Control System, including amplifiers and speakers as well as an enhanced foreground system for the 18th floor rooftop sky bar, Eighteen.Sunny Roda, Group Purchasing & IT Director at Arora Group said:\"We are delighted to have partnered with Acentic to install leading technology at this flagship property for the Arora Group. Technology is an integral part of the guest experience. Working with Acentic has allowed us to be at the forefront of innovation and has helped us deliver a first class in-room entertainment system, property wide networking and wi-fi solution to serve the significant demands of today's tech savvy traveller. We have been w

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Lodging Interactive Launches Hospitality Industry Consumer Engagement Report

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the rollout of its monthly CoMMingle Hospitality Engagement Report Infographic. The free monthly infographic reports on trends in the area of online reputation management and social media engagement.

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Benbria's Loop Guest Engagement Solution Now Integrates with Over 60 Hotel Property Management Systems.

Ottawa, Ontario May 13, 2016 Benbria is pleased to announce that its multi-award winning Loop Mobile Guest Engagement solution can now be integrated with over 60 different property management systems (PMS). The announcement means that more hotels than ever across the globe can engage with their guests on the Loop messaging product using personalized and timely invitations.

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Wyndham Rewards Launches Member Levels, Expands Award-Winning Program with Industry's First Experience Enhanced Redemptions

The program that revolutionized hotel rewards in 2015 by simplifying free nights with a flat 15,000 point redemption rate is once again turning the loyalty landscape on its head. Now \"elite\" programs and special member experiences are no longer just for the rich and well-traveled. Member Levels, the newest enhancement to the award-winning Wyndham Rewards loyalty program and its nearly 8,000 hotels, brings generous and truly unique perks to all.

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What Does Sustainable Travel Mean to Consumers Today?

In celebration of Earth Day 2016, Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has revealed findings from its global Sustainable Travel Report[1] , identifying what the term \"sustainable travel\" means to consumers, how sustainable accommodations are viewed, and what the future holds for eco-conscious travelers.

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Hear Ye! Hotel Lessons From Ben Franklin Himself! | hotelinteractive.com

Ben Franklin (1706-1790) is one of the founding fathers of the United Statesa politician, author, printer, postmaster, scientist, poet, inventor and diplomat, he is the definition of a renaissance man. While his acclaim lives on in the history books, a historical actor-entertainer named Bill Robling (pictured above) has spent the last 30 years bringing Ben Franklin to life. Normally a staple of the Philadelphia tourist scene, he recently sojourned to my hometown of Toronto for a media event.

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Marriott International Celebrates 30 Years of Honoring Associates

A celebration last night marked that 30th Marriott Awards of Excellence, Marriott International's (NASDAQ:MAR) recognition program that honors its top associates worldwide. The awards were established in 1987 to pay tribute to company founder J. Willard Marriott and have since expanded to recognize not only individuals but also teams for outstanding community service, diversity and inclusion, culture and wellbeing initiatives.

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Radisson Blu Edwardian Guests Can Now Text Edward The Chatbot For Service | forbes.com

If you don't have the time or inclination to coordinate with real-life concierges during your next stay in the UK, you're in luck: a new virtual assistant has checked in at a dozen Radisson Blu hotels, and is programmed to please. Edward' is an artificially intelligent service now available at twelve Edwardian Hotels-owned Radisson Blu locations, and is able to report on hotel amenities, give directions and tips, and even receive guest complaints in a matter of seconds via SMS. The company explained in a press release that the new chatbot is designed to deliver exceptional experiences for guests who prefer digital brand interaction, including those staying in the chain's busy Heathrow Airport and South Kensington, London lodgings, and too help resolve many straightforward requests but also fetch a human helper to tap in as needed.

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Inside Travel's Global Brain We're All The Same | traveltrends.biz

I love this: \"The internet has created a global brain with access to the same information, culture and ideas. Consumers from Boston to Beijing are served by global megabrands (think Apple, IKEA, Airbnb, and Uniqlo). The result? A worldwide convergence in tastes and aspirations.\" So true don't you think. It reminds me of that line from Life of Brian when the crowd shouts in unison: \"We're all individuals\".

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Sleep Inn Brand Unveils Prototype Evolution

Sleep Inn, an all new construction brand and leader in the midscale lodging segment has revealed the latest evolution of its successful prototype. The concept builds upon the current prototype, which has demonstrated great appeal for its simply stylish aesthetic as well as its cost effectiveness to build and operate. The enhanced look and feel has evolved to meet the changing tastes and behaviors of travelers while still remaining cost neutral to today's already efficient prototype. Leaders of the brand, which is franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, made the announcement during the Choice Hotels Annual Convention in Las Vegas attended by nearly 6,000 Choice Hotels franchisees and hospitality professionals.

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Hilton Taps Google Maps to Help HHonors Members See More When Choosing Their Room

More than 13 million times, Hilton HHonors members have used the award-winning HHonors app to choose the exact room they want. Now, in a new benefit available exclusively to Hilton HHonors members, Hilton Worldwide (NYSE: HLT) has integrated Google Maps into the app, giving members the unprecedented ability to see more details about the hotel's surroundings and their room's potential view before making a room selection. With the updated room selection feature, you can now be your family's hero by choosing the room at the Hilton St. Louis at the Ballpark Downtown that faces Busch Stadium, or by picking a room at Hampton Inn Marquette/Waterfront that looks out at Lake Superior.

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PolyU Study Finds Online Tourist Photos Present Ideal Selves

Tourists deciding what photographs to take and share with others are engaging in impression management involving the presentation of an \"ideal self\", according to Dr Iris Lo, a Ph.D. graduate of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University who was supervised by Professor Bob McKercher of the SHTM. In a recently published study, the researchers highlight the role of social media in changing the nature of travel, as tourists increasingly post their photos online to be viewed and commented on by broad audiences. They find that through the photo selection process, tourists become engaged in a constant comparison and re-evaluation of their performance and find themselves in a \"constant dilemma of who to satisfy\".

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Fairfield Inn & Suites Celebrates National Amazing Month With Mr. T

Hailing the spectacular efforts of everyday travelers, Fairfield Inn & Suites National Amazing Month honors unsung stars each May by celebrating the efforts of people who help others stay balanced and maintain momentum amidst life's common stresses. Headlining the effort are pop culture icon Mr. T and a collection of world-class masters of the stress- free mentality.

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Online travel agents spying on holidaymakers to rip them off | telegraph.co.uk

Online travel agents are ripping off customers by spying on their computer history and using their details to charge them more for holidays, a House of Lords report has found, as peers call for a top-level investigation. The upper house's EU Committee condemned the online travel industry, accusing websites of misleading customers through rigged pricing, fake reviews and doctored search options. It warned online travel providers are offering controversial \"personalised\" pricing in which information provided, or revealed, by customers is being used to determine an individual price for a particular item or service.

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Magnuson Hotels Reports 35% Revenue Increase Year to Date

Magnuson Hotels, America's fastest growing hotel brand, today announced a 35.15% YTD revenue increase. The company also reports a 22.84% increase in ADR (average daily rate) for reservations generated from 2015 to 2016. Driving this performance increase are continued lower US gas prices, strong job growth and increased consumer brand recognition. Magnuson implemented a national rebranding of its three brands in 2015, while also launching its \"Follow the Star\" advertising campaign on a national basis. Notable branded hotels that joined the Magnuson group in the last 12 months include the Magnuson Hotel Convention Center New York City, the Magnuson Hotel Framingham, MA and Magnuson Hotel Marshal, TX. Since its launch 13 years ago, Magnuson Hotels has become America's fastest growing hotel brand and a top 10 global chain, marketing 1,000 hotels across six countries and three continents. Magnuson Hotels' newly formed distribution partnership with Chinese operator Jin Jiang Hotels and Europe's Louvre Hotels is the world's largest hotel alliance, forming a consortium of over 6,000 hotels worldwide, equal to the size of a top 5 global hotel chain. For more information: Visit magnusonworldwide.com or email info@magnusonhotels.com

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Maestro's GEM Guest Response System Builds Repeat Business and TripAdvisor Ratings

What do standalone independent hotels and major chain properties have in common? They both want guests to have a positive experience that generates repeat business and loyalty. Candid, actionable guest feedback provides the most effective insight in how hotels can deliver an experience guests value. Maestro PMS created its GEM, Guest Experience Measurement, system to give operators more guest feedback faster and more clearly.

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Hyatt Centric Steps up Its Style with First-Ever Drybar Collaboration

Today, Hyatt Centric hotels announced a new relationship with Drybar, the premier blow dry bar brand, helping guests look their best while shopping, enjoying a taste of the local cuisine and exploring a new destination. 

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New Fancy Dorms Look A Lot Like Coliving Spaces | fastcompany.com

Coliving, the latest trend in real estate, is often compared to \"dorms for adults.\" Instead of isolated apartments, housing projects like WeWork's WeLive offer tiny, furnished rooms and abnormally generous common spaces. Others, like Brooklyn-based Common, cater to a more mature crowd (sans WeLive's laundry-room arcade) but follow a similar concept: Residents rent furnished rooms inside of larger community complexes, just like many of them did in college.

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Choice Hotels Announces Exclusive Rates for Choice Privileges Members on ChoiceHotels.com

Choice Hotels International, Inc. (NYSE: CHH) announced today a new members only hotel rate on ChoiceHotels.com and the company's mobile app, further enhancing the value of its loyalty program. Beginning later this summer, all Choice Privileges members will have access to an exclusive discount only available when they book directly on Choice's online and mobile channels. The rates will further support the company's best price guarantee, providing confidence to consumers that the best price for its hotel rooms can be found on ChoiceHotels.com or the Choice Hotels mobile app.

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AccorHotels enriches its Business travel subscription card offer and renames it Business Plus

To cater for the specific requirements of business travelers, AccorHotels has enriched its international, multi-brand subscription program for business guests, AccorHotels Favorite Guest Business, and renamed it Business Plus.

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American Hotel & Lodging Educational Institute Honors Navy Lodges for Commitment to Professional Development and Certification

The American Hotel & Lodging Educational Institute (AHLEI) presented three Navy Lodge properties with awards recognizing their commitment to supporting their employees and guests by providing access to continuing education, training, and professional certification, using AHLEI's resources as part of a property-wide development program.

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IHG Launches New Franchise Model for Holiday Inn Express Brand in China

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announces the launch of a new franchise model for its Holiday Inn Express brand in China. The new model, called Franchise Plus, has been specifically tailored for the Chinese market and provides owners with all of the benefits of operating a franchise model, but with additional benefits and features from IHG's managed model.

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U.S. Hotels Make Chinese Travelers Feel at Home

In a growing number of U.S. hotels, fried noodles and congee are joining the bacon and eggs on the breakfast buffet, chopsticks are lining up alongside the forks and staff are being trained to say \"huanying\" as well as \"welcome\". Chinese travelers are flocking to America where they're being welcomed with open arms particularly following a 2014 visa agreement, which extends business and tourism visas from China to the US (and vice versa) from one year to 10 years.

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Creative Supply to collaborate with ESSEC Business School and Elegancia Hotels

Creative Supply is collaborating with Elegancia Hotels and ESSEC Business School, Paris to develop a new module in hotel branding for the MBA in International Hospitality and MBA Global Branding students of ESSEC. The module, called Strategic Branding Project, is led by Visiting Professor Alex Gibson from DIT in Ireland.

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Millennial Travel Trends: A Look at the Largest Generations' Habits

Between the years 1980 and 2000, something terrific happened. Something that would forever change the shape of the world as previous generations knew it. No, it wasn't the launch of MTV (though that was pretty awesome, too), and it wasn't dinosaurs being reanimated at Jurassic Park. No, no. Those 20 years introduced the world to what would be known as \"millennials.\"

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Fraudulent hotel booking sites are more common than you might think here's how you can spot them | businessinsider.com

As the number of online hotel bookings continues to increase, so does the rate of booking scams. A study released in 2015 by the American Hotel & Lodging Association found that around 15 million hotel bookings are affected by deceptive rogue affiliates each year. That translates to roughly $1.3 billion going to fake bookings annually. The study, which was conducted by GfK Custom Research, included 1,1017 interviews conducted among adults age 18 and over. Fraudulent websites and call centers will often mimic an affiliation with a certain hotel, when they in fact have no relation.

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How a New Type of Coworker is Changing Office Life | hotel-online.com

Your coworkers sitting nearby probably know how you take your coffee or the song you play when you need creative inspiration. However, in the modern office you are engaging more than ever with a different, quieter teammate that also recognizes your preferences, from email spam to office temperature. This colleague doesn't gossip or eat lunch with youbut they greet you every morning, and sort your emails overnight. This coworker plays a critical role on your team, adding intelligence and data that make everything you do possible. This coworker is, in fact, a cognitive computing programa close cousin to the robots that science fiction once predicted would take over our world.

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Select-Service Hotel Boom: Pros & Cons | businesstravelnews.com

In 2014 and 2015, select-service rooms accounted for 70 percent of all rooms added to U.S. supply, according to STR. As of February, select-service comprised 67 percent of the U.S. pipeline. The industry's steady trend toward select-service may not be great news for corporates that rely heavily on large meetings hotels, but for some programs, the growth of these properties could prove to be a boon, bringing more diverse, higher-quality products into the marketplace.

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eRevMax completes integration with Fastpayhotels

Leading hotel connectivity solutions provider eRevMax has completed 2-way XML integration with Fastpayhotels, a recently launched B2B hotel distribution platform. Accommodation providers, using eRevMax distribution solutions RTConnect, RateTiger and LIVE OS can now make real-time rate and availability updates and receive automatic transfer of bookings received in the channel.

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AI and the sharing economy: how Expedia views the future of travel | information-age.com

Expedia is the most recognisable brand in the world of online travel and owns several others, including Hotels.com and Trivago. Its companies operate more than 100 branded points of sale in over 60 countries. As a parent company, Expedia has made a steady flow of acquisitions over the past 15 years, and last year stepped up its M&A strategy with the takeovers of online travel agencies Travelocity and Orbitz, and holiday rental website HomeAway. A major goal in this M&A activity is to control and maintain Expedia's market-leading position in an increasingly competitive market for online travel booking, and is reflective of a general industry trend towards consolidation.

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Fairmont invites new perspective with visual storytelling partnership | luxurydaily.com

Canada's Fairmont Hotels & Resorts is giving consumers a different point of view with a photo exhibition. The chain has partnered with visual storytelling agency Namara to provide a behind-the-scenes look at global luxury hospitality services via a photo exhibition. Giving consumers a candid peek behind the curtain shows off the personal connection on which the hotel prides itself.

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What's that smell? Creative hotel marketing | usatoday.com
The first thing Sheila Haas noticed when she checked into an apartment hotel in Los Angeles recently was the smell: a sweet, metallic fragrance wafting through her room. It triggered an asthma attack, she says. Complaints to the management were met with a shrug. Too bad, a representative told her, but you didn't pay for a fragrance-free room. We had to stay elsewhere, says Haas, who lives in Boynton Beach, Fla.

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Emaar launches new new generation lifestyle brand

Emaar Hospitality Group, the hospitality and leisure subsidiary of global developer Emaar Properties, announced the launch of Rove Satwa, the seventh property under Rove Hotels, the new mid-market, new generation lifestyle brand.

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Fairmont Hotels & Resorts Partners With Namara Represents On First-of-its Kind Photojournalism Project

Fairmont Hotels & Resorts has partnered with NAMARA represents (NAMARA), a creative visual storytelling agency, to capture the stories of those who deliver luxury service in iconic hotels around the globe. NAMARA's seven world-class photojournalists visited nine Fairmont hotels from San Francisco to Shanghai to shadow Fairmont colleagues and get a glimpse of what happens behind-the-scenes.

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Marcus Hotels & Resorts Kicks Off the Busy Summer Travel Season by Welcoming Pets at Pet Friendly Destinations

The busy summer travel season is just around the corner. For those traveling with their Fido friends, what better way to enjoy it than to stay in a pet friendly destination? Marcus Hotels & Resorts, a leading national hotel management company is welcoming pet travel companions at several of its pet-friendly properties nationwide including The Pfister Hotel, Hilton Milwaukee Hotel, Hilton Madison Monona Terrace Hotel, Skirvin Hilton Hotel, AC Chicago Downtown and The Lincoln Cornhusker Marriott Hotel.

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Online and Mobile Bookings Continue to Strengthen Hotel Performance

Hotel industry performance is strengthening, with Q1 2016 revenue per available room (RevPAR) increasing 1.0 percent year-over-year, fueled by online and mobile bookings. According to data from TravelClick's North American Distribution Review (NADR; Q2 2016), bookings through online travel agents (OTAs), hotel company websites (Brand.com) and in-person travel agents (global distribution systems / GDS) experienced the most growth in bookings in the first quarter, continuing the online / mobile trend from 2015. TravelClick's NADR report aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers).

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UK class action lawsuit commences next week against timeshare exchange operator RCI Europe

Law firm Edwin Coe LLP has announced it is representing 487 claimants in a class action lawsuit to be heard in the High Court in London next week, \"Abbot & Others v RCI Europe\". The case, which is listed as a 10 day trial, concerns claims of detriment suffered by members of the RCI worldwide timeshare exchange club, part of the Wyndham Worldwide Corporation.

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Summer flight bookings to Africa - 6% ahead of last year

International flight bookings to Africa for the summer season are currently almost 6% ahead of where they were at this time last year, according to the latest data from ForwardKeys, which monitors future travel patterns by analysing 14 million reservation transactions each day. The figures show a 5.9% increase in forward bookings from May to October compared with 2015, with robust growth in arrivals from across the globe as well as from within the continent.

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Challenger Perspective: Sheraton Hotels & Resorts Launches New Original Content Series Rival Town Rundowns on MLB.com

In celebration of its partnership with Major League Baseball (MLB), Sheraton Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), today announced a new original content series Rival Town Rundowns on MLB.com that will give baseball fans an unprecedented perspective on travel through tips from their favorite pros visiting a 'rival' city. From San Francisco to New York, some of MLB's biggest stars will divulge their favorite spots to eat, drink and visit when traveling to rival cities. To give baseball enthusiasts a chance to get in on the action, Sheraton is also announcing the Rival Town Rundowns contest where fans can either nominate someone or submit their own story of why they deserve to win the trip of a lifetime to see five of the hottest rivalry games in MLB this year.

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Booking.com's New Booking Messages Interface Empowers Customers to Personalise Their Stay in the Palm of Their Hand

Today Booking.com, the global leader in connecting travellers with the widest choiceof incredible places to stay, announced the release of its new Booking Messages interface,a chat-inspired communication platform that enables customers and accommodation providersto effortlessly connect with each other from the moment a booking is made. In addition tobeing able to initiate any kind of conversation they'd like with the accommodation, allBooking.com customers around the world can now quickly and conveniently manage the mostcommon stay- related requests in just a few taps. The Booking Messages interface featuresautomatically pre-translated templates for certain predefined requests, includingarranging check-in and check-out times, as well as questions about parking and bedpreferences-all in real-time and with a familiar, chat-like interface. \"We're always looking at innovative ways that we can create an even more seamlesstravel experience for our customers,\" said David Vismans, Chief Product Officer atBooking.com. \"With the new Booking Messages interface, customers can literally customiseand manage their trips in the palm of their hand. This technology takes away the worry ofa busy reception desk, different time zones, or friction of communication between peoplespeaking different languages.\"

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UK Online Travel Trends 2016 Part 1

About 36.1 million people will be visiting Britain in 2016. Another 100 million overnight trips will be made by Britons, making it an exciting year for the UK tourism industry. In this two part series, I will look at trends that will become crucial for hotels to ride the tide as they put final touches to their summer preparations.

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TUI Group sells Hotelbeds Group for 1.2 billion euros

TUI Group has reached an agreement with UK investor Cinven Capital Management and Canada Pension Plan Investment Board to sell Hotelbeds Group for around 1.2 billion euros. The Executive Board and the Supervisory Board of TUI Group approved the disposal in Berlin today. The transaction, which is still subject to the relevant regulatory approvals, is expected to complete by end of September 2016.

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The St. Regis Mexico City Becomes First Hotel to Appoint the Role of Chief Millennials Officer

Bernard de Villele, director general of The St. Regis Mexico City, the cosmopolitan hotel setting the highest standard for luxury and bespoke service in Mexico, introduced today the hotel's newest position of Chief Millennials Officer (CMO) in response to the needs of this important demographic.

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Webinar on Q2 2016 Hospitality Technology and Marketing Strategy Forecast & Action Plan

With the constant influx of news in our industry, along with the hundreds of other daily duties of the hotelier, it can be hard to stay up to date. To help save hoteliers time and present them with innovative, actionable ideas to increase direct bookings this summer season, HeBS Digital will host a complimentary \"Webinar on Q2 2016 Hospitality Digital Technology and Marketing Strategy Forecast & Action Plan\" on Wednesday, May 11th at 2 p.m. ET (11 a.m. PT). The webinar will focus on the most notable hospitality technology & digital marketing trends to watch this quarter and an action plan to monetize on these trends.

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Sustainable Travel in 2016: What does sustainable travel mean to consumers today?

What does green mean? Nearly half (47%) of American respondents said they consider themselves to be sustainable travelers, rising to 72% amongst Chinese respondents and dropping to 25% amongst the Japanese, with findings showing a wide spectrum when it comes to what people understand \"sustainable travel\" to mean. More than half (58%) of Americans consider the act of staying in eco-friendly accommodations to be sustainable travel with just over two thirds (68%) confirmed they would be more likely to choose accommodations if they knew they were eco- friendly.

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'Do Not Disturb' these hotel door hangers | usatoday.com

Hotels across the country are making sure their Do Not Disturb signs are getting the point across with flair. No longer are the signs just plain printed black and white door hangers. Now they come in different sizes, shapes, and fonts and with cheeky messages like the Hard Rock Hotel San Diego's Not Now. My Ego Needs a Rest. Hotel managers says the signs are one way they can distinguish themselves from other properties that are vying for guests who increasingly want to stay in places offering interesting design and local experiences. Younger travelers, especially Millennials who are in their 20s and 30s, tend to pay attention to such detail, they say.

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IHG Rewards Club Members Receive Exclusive Rates By Booking Direct

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announces the global roll out of Your Rate by IHG Rewards Club, an exclusive rate offered to IHG Rewards Club members when they book direct. It is part of the on-going evolution of IHG Rewards Club, the world's first and largest hotel loyalty programme, with over 92 million members worldwide. IHG Rewards Club already offers industry leading benefits that include no blackout dates on Reward Nights, mobile check-in and extended check-out times.

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Ann Arbor, Michigan Listed among Most Expensive Destinations in the Midwest

Ann Arbor, Mi. is one of the most expensive destinations in the Midwestern region of the United States. A recent survey conducted by ChicagoHotels.org has come up with this finding.

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Accor Hotels Eliminates Radios, Maintenance Logs With Mobile Request Management App

After a successful six month pilot, ibis Hotels earned this year's innovation distinction at the Accor UK Gala Awards. The accolade was given for their implementation of Connect Staff, a system designed to benefit both hotel staff and guests by improving communication and accountability between departments. Connect Staff is managed through a cloud-based content management system (CMS) and was developed by the hospitality technology firm, Monscierge. Monscierge first partnered with Accor in 2009 and together have deployed Monscierge Connect products to over 400 branded properties spanning 43 countries.

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Loews Royal Pacific Resort at Universal Orlando Unveils All-New Guest Room Design Inspired by a Luxury Island

Inspired by the adventurous spirit and exotic destinations of the Golden Age of Travel, designers have completed the renovation of guest rooms at Loews Royal Pacific Resort at Universal Orlando. The new look captures the tranquil serenity and bold heritage that embodies the spirit of the islands. With its on-site location at Universal Orlando Resort, the hotel offers guests a modern sense of adventure, filled with the magic and excitement of two world- class theme parks - Universal Studios Florida and Islands of Adventure.\"Our new rooms are vibrant and luxurious, evoking the romance of traveling to the South Pacific\" says Complex Managing Director Barb Bowden. \"Combined with an extensive upgrade and renovation to the bathrooms, it is an entirely new room product for our guests to experience.\"Take a video journey through the new rooms here.The guest rooms reflect the magic that exotic destinations in the South Pacific cast over traveler's hearts at the turn of the 20th century, as well as today. The color palette was inspired by the islands, with sandy neutrals punctuated with hints of turquoise and tangerine reminiscent of sand, water and flowers. Gray and charcoal accents tie back to the lava and harder elements of the islands. Custom furniture pieces make use of leather strapping details, metal corner guards, buckles and rivets, all elements found in vintage luggage, steamer trunks and majestic steamships. A focal point in the new rooms is the accent wall, where a custom graphic creates an art moment showcasing the flora, fauna and native motifs of the South Seas.Guests staying at Loews Royal Pacific Resort at Universal Orlando receive an exclusive package of theme park benefits at Universal Studios Florida and Islands of Adventure, including free Universal Express Unlimited ride access to skip the regular lines in both theme parks (theme park admission required) and Early Park Admission. The 1,000-room hotel is located a short walk, compliment

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[Infographic] Five challenges for marketers in delivering a consistent brand experience to customers

81% of marketers believe customer experience is a better way to build brand performance than communications. However, only 52% of those marketers believe the brand experience they deliver to their customers is industry leading.

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[Infographic] SEO Checklist: 75+ Actionable Steps To Success

SEO can make or break your business and thus it is important that you stay up-to-date on the latest trends and updates pertaining to search engine optimization. Since SEO helps you to achieve better ranking on search engine and helps you to increase your brand's visibility, staying knowledgeable about this topic is very important.

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Hotelskanner.com Partners with DHISCO to Power New Booking Site

Hotelskanner.com, a new website offering travelers in-depth tools and content for making better-informed booking decisions, has selected DHISCO to connect its customers with the best rates and real-time availability information. Launched by the Dubai-based media company ExMarketplace, Hotelskanner.com targets a global audience with a range of online tools and resources, including photos, traveler reviews and property overviews for select hotels around the world as well as rate information and booking capabilities.

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Group vs. Individual Travel in China [Infographic]

Escorted group tours have been a big part of Chinese travel, both outbound and domestic, since the country's post-1979 reform and opening first made it easier to travel. But in recent years, anecdotal evidence indicates that travelers from the mainland are abandoning these groups for free and independent travel. See the infographic below for more details on this current consumer trend.

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Marriott International Launches Third M Live Studio, the Company's Global Marketing Real-Time Command Center

Marriott International, Inc. (NASDAQ: MAR) today launched M Live, the company's real-time marketing command center, in South Florida. This is the third M Live location to open in the last year, following the opening of M Live at Marriott International headquarters in Bethesda, Maryland and M Live Hong Kong, with further global expansion planned to Europe and the Middle East. The M Live studio empowers Marriott to engage travelers in more personalized ways by participating in one-to-one conversations with consumers, on the social platforms where they are already active and engaged. By taking an omni-channel approach to tracking conversations, trends, global performance, marketing campaigns and brand reputation across social platforms, M Live identifies opportunities to authentically integrate Marriott International's 19 brands and nearly 4,500 properties worldwide.

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Interval Leisure Group and Starwood Hotels and Resorts Worldwide Provide Update on Acquisition of Vistana Signature Experiences

Interval Leisure Group, Inc. (Nasdaq: IILG) (\"ILG\") and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) (\"Starwood\") today announced a brief delay in the planned closing of ILG's acquisition of Starwood's vacation ownership business, Vistana Signature Experiences (\"Vistana\"), while both companies work to avoid unnecessary tax withholding under the Foreign Investment in Real Property Tax Act of 1980 (FIRPTA), as discussed in Starwood's and ILG's Current Reports on Form 8-K, which were filed with the U.S. Securities and Exchange Commission on April 19, 2016. The companies are working to finalize the procedures to identify which shareholders are properly subject to this withholding.

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April

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Content marketing for hotels: How to get started telling your hotel's story

Content marketing is more than a buzzword. It's an important part of your hotel's marketing strategy. Simply put, it's the creation and distribution of valuable assets, such as videos, blog posts, and e-newsletters, as marketing tools to attract and retain customers.For hotels and other accommodation providers, these assets showcase your property's unique story and brand.

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Four Seasons Announces New Private Jet Experiences and Global Culinary Journey

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today announced three newFour Seasons Private Jet journeys taking off in 2017. The itineraries are headlined by Culinary Discoveries, a first-of-its-kind journey developed in partnership with one of the world's best restaurants, Copenhagen-based Noma, and its acclaimed head chef Rene Redzepi.

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SETE Survey: Refugee crisis affects image of Greece as a destination

Greece remains a safe destination in the perception of potential visitors, however, this sense has deteriorated noticeably in the last quarter because of the refugee/migrant problem, which is becoming a key inhibitor for the final decision of tourists. This conclusion emerges from the online concept survey regarding the image of Greece in the markets of Great Britain, Germany and the USA, conducted by British company Censuswide for Greek Tourism Confederation (SETE) Intelligence on a total sample of 3046 respondents who have visited or are considering to visit our country.

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Five Steps to Measuring Your Social Media ROI | adage.com

Even though social media spending is projected to account for 16% of the digital ad market by 2017, how many of us really understand what we're getting out of it? There's no shortage of metrics to gauge performance -- you could measure in terms of fans, followers, retweets and shares. Others look to referral traffic from social media platforms. Still others quantify success from purchases made from social media referrals. The fundamental problem with social media marketing is that there is no common denominator to measure its ROI. Because of this, the effectiveness of social media has been measured haphazardly at best, and not at all in some cases.

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DoubleTree by Hilton Launches Campaign to Inspire Nice Travels on National Pay it Forward Day

DoubleTree by Hilton, one of Hilton Worldwide's (NYSE: HLT) 13 market-leading brands, celebrates National Pay it Forward Day today with the launch of \"Nice Travels,\" an integrated, multichannel movement driving random acts of kindness to prove that \"nice\" is contagious.

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Hilton Sees Gains From Direct Booking | businesstravelnews.com

Three months after launching a campaign intended to get guests to book direct with the promise of lower room rates and free Wi-Fi, Hilton Worldwide reported growth in bookings through Hilton.com and its mobile app. \"We have global scale in a business where scale matters and are using it to drive a more direct relationship with all of our customers,\" CEO Christopher Nassetta said during the company's quarterly earnings call on Wednesday. \"The business we received through web direct is higher than it's ever been and is growing faster than ever, thanks to increasing share shift. The share of web direct channels in our distribution mix is growing five times that of the [online travel agency] share of growth in the quarter.\"

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Guestline unveil new Revenue Management Services

Guestline are delighted to launch a range of revenue consultancy services to customers who will learn more about the core components of revenue management and how to apply these operationally on-site.

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New Report: Consumer Mega-Trends Impacting Hospitality in 2016

Consumer shopping and buying behaviors are always evolving, but the most disruptive changes are still ahead. The latest research study from Sabre (NASDAQ: SABR) examines today's emerging trends to reveal what travelers will want tomorrow.

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How to Bring the Hotel Spa to Your Airbnb | nytimes.com

Back in the days before the sharing economy, if you wanted to be pampered or primped you slipped on terry cloth slippers and shuffled off to the hotel spa. Today, home swapping is commonplace, and vacation rentals are a $24 billion market in the United States alone, according to Phocuswright, a market research company. One can still pop into a hotel or local spa for a massage or manicure. But the rise of on-demand beauty and wellness apps and websites doesn't mean you have to forgo the convenience of on-site beauty and fitness treatments if you're staying in a vacation rental. Rather, the spray tanner and the Zumba instructor will come to you.

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Hilton Worldwide, today announced a partnership with Hotelschool The Hague Hospitality Consultancy and Lobster Ink to develop mobile enabled learning.

Hilton Worldwide, today announced a partnership with Hotelschool The Hague Hospitality Consultancy and Lobster Ink to develop mobile enabled learning.

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Carlson Rezidor Leads the Way with Cutting-edge Virtual Reality Interface

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, unveiled its state-of-the-art Virtual Reality (VR) interface for the Radisson Blu brand's new design program, BluPrint. Leveraging the latest in immersive and interactive visualization technology, Carlson Rezidor has also created a downloadable app and is employing the use of portable VR devices to showcase the merits of BluPrint.

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Sheraton Hotels & Resorts Designates Sheraton Los Angeles Downtown Hotel as Sheraton Grand Property

Sheraton Hotels & Resorts today announced the designation of Sheraton Los Angeles Hotel as a Sheraton Grand, welcoming it to the brand's new premier tier of hotels recognized for their enticing destinations, distinguished designs, and excellence in service and guest experiences. Joining 23 other Sheraton Grand properties around the globe, Sheraton Grand Los Angeles recently completed an all-encompassing $75 million renovation, featuring a full refurbishment of all 496 guest rooms and suites, a complete refresh of the lobby and meeting spaces, and introduction of new dining experiences. Sheraton Grand is one of many initiatives currently underway for Sheraton 2020, a comprehensive plan designed to solidify Sheraton as a leading global hotel brand of choice, everywhere.

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Survey by Westin Hotels & Resorts Reveals Couples Seek Action Beyond the Bedroom When Booking Honeymoons

On the brink of bridal season, Westin Hotels & Resorts, part of Starwood Hotels & Resorts, Inc. (NYSE: HOT), today revealed a bold new study that illustrates a seismic shift in honeymoon travel trends in North America. In the last five years, rising wealth, digital connectivity and an increasing global demand for wellness have changed the way couples book, plan and experience their honeymoon. The survey, conducted in North America in partnership with StudyLogic, found surprising results centered on the fact that couples are packing more into their honeymoon travels, which means seeking more active experiences and visiting more destinations in less time.

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Alana Nha Trang Beach Hotel joins HotelREZ portfolio in SE Asia

A sea front luxury hotel in Viet Nam, the Alana Nha Trang Beach Hotel strengthens HotelREZ Hotels & Resorts portfolio of independent hotels in the APAC region.

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The 3 Biggest Challenges with Hotel Data

Last month, we sat down with our New York City hotel GMs to talk about how they currently leverage data at their hotels. Although there's much to be gained, wrangling hotel data is not without its challenges. Our GMs describe their three biggest pain points when it comes to hotel data.

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World's Top 50 Hotel Brands by Value: Inaugural Report by Brand Finance

World's top 50 hotel brands valued for the first time Data shows Hilton is the most valuable individual brand Marriott-Starwood merger will create world's most valuable hotel brand portfolio For now, Hilton Worldwide remains the most valuable group Every year, leading brand valuation and strategy consultancy Brand Finance scrutinises thousands of the world's top brands. They are evaluated and ranked to determine which are the most powerful and valuable and grouped into league tables by country and industry. The top 50 hotel brands by value comprise the inaugural Brand Finance Hotels 50. Hilton is by far the most valuable brand, with a value of US$7.8 billion up by a third on last year's value of US$5.8 billion. Hilton is also the most valuable group in the table. Six Hilton Worldwide brands feature in the top 50, totalling US$13.3 billion from Hilton at the top of the table to the Waldorf Astoria, which props up the bottom of the table in 50th. This is a hugely impressive feat for a brand with just one location. Its brand value stands at over US$200 million. Marriott is in second place with a brand value of US$5.3 billion. Its group has even more brands in the top 50 than Hilton, with 8 in total, however their combined value is lower, at US$12 billion. Having already acquired the Delta group of hotels, Marriott is attempting to merge with Starwood, the third most significant group by brand value, its six brands being valued at US$6.7 billion. This move will create the world's biggest hotel group with the most valuable brand portfolio. Brand Finance Chief Executive David Haigh commented, \"As disruptors such as Airbnb create an ever more challenging environment for traditional operators, a new wave of investment from the likes of Anbang Insurance Groups is to be welcomed, however frustrating it may seem. Brand investment in particular is key in this fast-changing environment.\" 1 Methodology Definition of Brand In the very broadest sense, a brand is the fo

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Scandic strengthens customer dialog through new digital platform

Scandic Hotels, the largest hotel company in the Nordics, is continuing to strengthen its customer dialog and market- leading e-commerce by launching a new digital platform. The platform will improve the customer experience and service level as well as further increase the site's conversion rate. The first step is today's launch of a new commercial website in seven languages.

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MediaConcepts Transforms the Hotel Guest Experience with Priscilla

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, today introduced Priscilla, the mobile app that will delight hotel guests, increase on-property spend and repeat visits. Designed with the guest experience in mind, Priscilla offers guests a more intuitive way to view information and access services through their own mobile device. From pre-arrival check-in, to ordering room service, requesting for items from housekeeping, opening room door and even controlling room lights, climate and entertainment, Priscilla is always an arm's length away.

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Lodging Interactive Launches Live Chat Customer Service For Hotels

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the rollout of CoMMingle Live the hospitality industry's first real time live chat service for hotels and resorts. CoMMingle Live elevates online customer service to an entirely new level and has shown to increase RFP and online direct bookings for hotels.

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HFTP via HITEC Helps Commits to Donation to the Children's Hospital of New Orleans

Attendees and exhibitors at the 2016 Hospitality Industry Technology Exposition and Conference (HITEC) in New Orleans, La. will have a chance to give back to the local community via HITEC Helps, the event's annual social responsibility project.

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LIGHT Human Hotels forms new partnership with Moooi

Light Hotels recently announced the alliance of its brand Light Human Hotel with Moooi, a unique and iconic mix of lighting, furniture and accessories company known for their creative interior design environment.

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Cornell Finds Revinate Delivers Impressive TripAdvisor Results, Increased Occupancy, and Further Revenue Potential

A recent study conducted by Chris Anderson, an associate professor at the Cornell School of Hotel Administration, found that hotels using Revinate Surveys experienced outstanding performance gains. The study consisted of data from 80 hotels across five global hotel brands, with properties in the U.S., Europe, and Asia Pacific. The hotel brands were Danubius Hotels, GCH Hotel Group, IDM Hospitality, Landmark Hotels Group (Makena Beach Resort), and TFE Hotels.

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Miraval Group Appoints 28-Year Travel Industry Veteran to Lead Marketing

Miraval Group today announced the appointment of Thomas P. Botts, a 28-year travel industry veteran, as senior vice president and chief marketing officer, responsible for developing and executing all marketing strategy designed to drive customer acquisition, retention and profitability across its growing luxury resort, spa and wellness portfolio.

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Starwood Hotels' Reimagined Extended-stay Element Brand Gains Significant Momentum In North America

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced it will significantly expand its Element Hotels portfolio in North America due to soaring demand for the stylish, sustainable brand. On track to more than double its North America footprint over the next three years, Element will open another 22 hotels across the U.S. and Canada by 2018 including debuts inPhiladelphia, Charleston and Nashville.

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DER Touristik announces partnership with TrustYou: DER hotel brands use the global feedback platform

DER Touristik, one of Europe's leading tourism groups, partners with TrustYou the world's largest feedback platform to analyze, benchmark, and influence the online reputation of their own hotel brands across the entire web. TrustYou collects and evaluates feedback for 500,000 hotels worldwide and displays well-structured data by means of a sophisticated tool.

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PolyU Study Finds High Proportion of Online Hotel Reviews Suspicious

Around 20% of online hotel customer reviews may be unreliable or fake, according to Dr Markus Schuckert and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher. After examining more than forty thousand TripAdvisor reviews of all star-rated hotels in Hong Kong in a recently published study, they warn that the high proportion of suspicious reviews should ring an \"alarm bell\" for customers. Although these reviews are not necessarily fake, they can be misleading and waste customers' decision-making time. Given that many customers depend on online hotel reviews to make their purchasing decisions, the problem has serious implications for the hotel sector.

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DAMAC Properties Showcases Full-Fledged Array of Hospitality Brands at ATM 2016

In just two years since its inception, DAMAC Hotels & Resorts, the hospitality arm of luxury real estate developer, DAMAC Properties, has announced that the number of its keys across the GCC will reach 15,000 by 2021. The hospitality arm includes four distinct hospitality operators AYKON Hotels & Resorts, Maison Royale, DAMAC Maison and DAMAC Maison De Ville each with a unique offering and experience to cater to various customer segments.

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eRevMax boosts hotel online revenue, generates USD 1.9 billion in 2015

eRevMax, the leading hotel technology provider, announced today that it witnessed around 11% growth in hotel booking revenue generated in 2015. Hoteliers continue to attract increased online bookings thereby generating over USD 1.9 billion in booking revenue through eRevMax platforms.

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Duetto Opens Office in Dubai, Names Hisham Diab Director of Sales for the Middle East and Africa

Duetto, the market leader in hotel and casino profit optimization technology, announced that it has opened a new office in Dubai and appointed Hisham Diab as Director of Sales for the Middle East and Africa. The move comes as Duetto continues to expand worldwide the company now has offices in the Americas, Europe and Asia, as well as the Middle East, and has hotel partners in more than 50 countries.

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Avoiding the Dreaded Middle Seat May Now Cost You | nytimes.com

As flying goes, the only thing more uncomfortable than sitting next to a couple having a spat on an airplane, Maury Rogoff learned, is sitting between that couple especially when one partner prefers bare feet. Ms. Rogoff, who owns a public relations firm with offices in New York and Florida and travels frequently, discovered what a growing number of travelers now know: The middle seat has become the third rail of flying and it is getting harder to avoid. As planes fly at record capacity and new cabin configurations squeeze in ever more passengers, airlines are, intentionally or not, nudging fliers into paying extra to avoid drawing the proverbial short straw.

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Hospitality and Hotel Marketing Trends You Need to Know for 2016

Trends can change quickly and it is important that the hotel and hospitality industries keep up with the latest digital developments and opportunities. Take a look at the key hospitality and hotel marketing trends for 2016.

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Space hotels aren't sci-fi anymore | cnn.com

Rachel Crane explores the future of space travel. Where are we going, how will we get there and can we handle the trip? Bigelow Aerospace is building space habitats for the public. Get an exclusive tour inside one of their prototypes, and see where we would live in space.

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dorma+kaba Merger Expands Kaba Capabilities with 35 N. America Offices for Fast System Installations

MONTREAL, QC, CANADA  Kaba, the provider of Saflok and ILCO electronic locks, announced that the 2015 merger of Dorma with Kaba, now dorma+kaba Group (SIX: DOKA), created 35 new North American offices to support installation and service of Saflok and ILCO electronic locks. The offices, associated service centers and their teams expand and strengthen Kaba's ability to more quickly meet hospitality industry demand for its electronic lock implementations. For more information on Kaba electronic locks, click here.

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W Hotels Worldwide Launches Global Speaker Series Featuring Dynamic, Inspiring Women From Around the World

W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), today announced WHAT SHE SAID a new global speaker series featuring inspirational women from the worlds of fashion, music, tech, media and more. W is giving these incredible women at the top of their game a stage in which to share their personal stories at W Hotels around the world, inviting attendees to mix, mingle and network at the hotel's Living Room bar after each talk. Most events are free and open to the public on a first come basis, with the aim to inspire the audience in an unfiltered and uniquely W way.

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EventSphere Launches New Small-Meetings Booking Solution Powered by Groupize

Thanks to a partnership between two meeting and technology leaders, meeting planners, especially those who manage smaller meetings, can tap into leading edge mobile-friendly booking for their attendees. The benefit is increased ease of booking and possible increases in participation. It will also help these meeting planners compare rates and services that will result in lower costs and higher profitability.

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Wilmslow Lodge enjoys a revenue increase of 400,000 with Guestline's systems

The latest Guestline user to benefit from significant revenue gains after installing Guestline's solutions is the Wilmslow Lodge, located in the heart of Wilmslow, Cheshire. Matthew Abbott, General Manager of Wilmslow Lodge, took over the property 3 years ago and was quick to maximise the potential from the Guestline systems that were in place. During this period, Wilmslow Lodge increased their average room rates by 50% and boosted occupancy levels to 91%. This has resulted in their end of year figures rising from 400,000 to 800,000 in just one year.

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'Bedtime stories': the most cringeworthy hotel service ever? | telegraph.co.uk

Ahotel in Arizona has been ridiculed on social media for offering guests the rather creepy option of bedtime stories on its in-room telephones. The above photograph of a phone at the MOXY Phoenix Tempe, part of the Marriott chain, was posted on Reddit yesterday and has since gone viral, with more than 1.5 million views. It invites sleepless guests to dial 68 to hear the stories - a bizarre alternative to standard offerings such as club sandwiches, laundry services and wake-up calls.

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IACC Meeting Room of The Future Publishes First Research

As part of a dynamic new initiative from IACC, a first set of research has been conducted and reported following the survey of global meeting planners. The IACC Meeting Room of the Future aims to transform the meeting experience through a global collaboration of leaders in conference room design, audiovisual technology, hospitality, academia and conference management. The project and initial global survey results were unveiled atIACC-America's Connect annual conference in New York City this week. The project combines innovation and entrepreneurialism with the expertise of meeting industry professionals and planners.

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HeBS Digital Innovative Website Technology Platform smartCMS v7 Nominated for World Travel Awards Recognition

The World Travel Awards has counted the HeBS Digital smartCMS v7 among its nominations for North America's Leading Travel Merchandising Provider 2016. HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, is calling on all friends, clients, partners and colleagues to help secure the award and vote for the seventh generation of HeBS Digital's proprietary hotel website technology platform at worldtravelawards.com.

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Yas Island To Open Warner Bros. Themed Destination In Abu Dhabi

Abu Dhabi, United Arab Emirates -- Miral and Warner Bros. officially announced that a Warner Bros. themed destination is set to open in Abu Dhabi. Situated on Yas Island, one of the world's leading business, leisure and entertainment destinations, the development will include the only Warner Bros. branded hotel alongside the immersive theme park. The first phase of the project, Warner Bros. World Abu Dhabi, is set to open in 2018. Construction is underway and rides are in production.

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4 Strategies Used By Hotel General Managers to Improve Their Hotel Reviews

To General Managers, there might be no more important data than their guests' reviews. While this may not seem like data to most of us, reviews are the single metric that all of our hoteliers agreed on tracking. And it makes sense when you consider that ultimately, the goal of any hotel is to create an experience worthy of a return guest, and what better way to gauge success than to obsessively monitor guest evaluations? But the impact of guest reviews doesn't stop at helping GMs gauge their success.

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Virtuoso Unveils This Summer's Hottest Destinations

IIindustry, has mined its data warehouse of more than $35 billion in transactions to reveal the top destinations for the upcoming 2016 summer travel season. Upscale jetsetters are largely seeking perennial European favorites for summer vacations, alongside select African locales. However, a few surprises emerged when Virtuoso compared this year's summer hot spots to last year's \"must-see\" destinations.

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Light Human Hotels form strategic Alliance with boco

This exclusive alliance marks a crucial step for the visionary London based Company, bringing its fresh approach to the hotel market. The brand will bring together boco's fast casual French gastronomy concept developed by the Ferniot brothers, Simon and Vincent.

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Members Get It Introducing a New Experiences Marketplace and Elite Benefits

Marriott Rewards, the award-winning loyalty program of Marriott International, Inc. (NASDAQ: MAR), today announced three new benefits that make it easy for members to explore the things they love and experience travel to the fullest.

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Omni Hotels & Resorts Renews Partnership with Knowland

Omni Hotels & Resorts has extended its partnership with Knowland to provide lead generation and market intelligence services to over 25of its properties through 2016. Omni Hotels & Resorts is a luxury hotel brand with 60 hotels and resorts across North America, with properties located in leading business gateways and leisure destinations. The brand became a preferred partner of Knowland in September 2015. Before then, it had already selected Knowland's meeting search tool, Insight, to enable each of its hotels to find the group business that would meet its unique needs.

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Small Luxury Hotels Of The World Unadvertises' In New Brand Campaign

Small Luxury Hotels of the World (SLH) launched a new brand advertising campaign on 4 April 2016. The campaign, Unadvertise, sees SLH cementing its new brand positioning and embracing its anti-brand status with a bold move away from traditional hotel marketing. The campaign, which will run until the end of the year across key global markets, signifies a $1 million spend, the most the luxury brand has invested in above the line advertising in its 25 year history.

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StayNTouch Helps SoHo's Newly Opened 11 Howard Reinvent Guest Service

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced that 11 Howard, a 221-room boutique property in New York City's fashionable SoHo district, has implemented its could- based hotel software solutions. StayNTouch's solutions are gaining rapid adoption among branded as well as boutique hotels and is now in place at dozens of properties in North America and worldwide.

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Cornell Study: Hotels Managers Shouldn't Overdo Responses to Online Reviews

A new study from Cornell University suggests that hotel guests appreciate substantive responses to negative reviews, but operators should go easy on review responses. The study found that revenue levels increase as the number of management responses increases, but only to a point. After about a 40-percent response rate, hotels seem to reach a point of diminishing returns. A full description of the study, \"Hotel Performance Impact of Socially Engaging with Consumers,\" by Chris Anderson and Saram Han, is available at no charge from the Cornell Center for Hospitality Research. Anderson is an associate professor at the Cornell School Hotel Administration, where Han is a doctoral student.\"We see that hotel managers generally want to interact with guests who post reviews on line, but the question remains of exactly how to do that,\" Anderson explained. \"We ran several tests of what happens when the hotels respond to reviews posted on TripAdvisor. For one thing, simply encouraging reviews is related to an improvement in a hotel's TripAdvisor ratings, compared to competitors. Our study used Revinate Surveys for this purpose.\"Anderson and Han found that the simple fact that managers respond to reviews leads to improved sales and revenue, when consumers click through from TripAdvisor to the hotel's listing at online travel agents. \"However, we found a cautionary situation,\" Anderson added. \"It turns out that making too many responses is worse than offering no response at all, in terms of both ratings and revenue. So, managers should focus on making constructive responses to negative reviews rather than simply acknowledging positive comments.\"

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Benchmark Hospitality International's Benchmark Resorts & Hotels Announces The Top Meeting Trends for 2016

Benchmark Resorts & Hotels, a signature portfolio of Benchmark Hospitality International, announces the \"Top Meeting Trends for 2016\" as observed by its properties. Benchmark Hospitality International is a leading U.S.-based hospitality management company, which operates 40 award-winning hotels, resorts, and conference centers coast to coast and off shore. Ted Davis, chief sales & marketing officer for Benchmark Hospitality, made the announcement.

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Webinar: Using Technology to Enhance the Hotel Guest Experience

Enhancing the hotel guest experience means delivering more personalized and relevant messages and offers, based on individual guest wants, needs, situations and preferences. It means making guests feel special, appreciated and comfortable. It means treating each guest as though they were a celebrity.

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Milestone Digital Marketing Suite Wins IMA Awards

SANTA CLARA, CA: For Immediate Release - Milestone Internet Marketing, the leader in hospitality digital marketing software and services, announced that three of their software platforms NAPtune Local Listings Manager, eBuzz Connect Reviews Manager and MediaConnect360 Social Media Manager have won the \"Best in Class Software\" in the Interactive Media Council 2015 Awards.

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HeBS Digital Honored with Best in Class IAC Award and 7 IMA Outstanding Achievement Awards

The Internet Advertising Competition Awards (IAC) and Interactive Media Awards (IMA) have recognized HeBS Digital with nine prestigious website design and digital marketing awards. HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm won the \"Best Hotel and Lodging Online Campaign\" award, IAC's highest honor in the Hotel and Lodging Category.

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Breaking Down the Anatomy of a Successful LinkedIn Profile [Infographic]

Today, the vast majority of business professionals and job seekers are using LinkedIn as their resume to proactively learn about new opportunities that can advance their careers. As a result, LinkedIn has quickly risen to the top of the recruiting chain. With its millions of users and targeted groups, this social platform is a key tool for recruiters to find and hire top talent. Are you maximizing your odds of being noticed on LinkedIn?

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Millennium Hotels and Resorts launches an innovative new digital platform.

Millennium Hotels and Resorts (MHR) has launched a dynamic new digital platform to give savvy customers an engaging, effortless looking and booking experience. The new interactive platform transforms the online journey, empowering guests to book stays, upgrades, amenities, and out-of-hotel experiences from over 10,000 tour providers, get destination tips and manage and spend their My Millennium loyalty program earnings and status.

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LeisureLink and RNS Announce Preferred Partnership

Rental Network Software, more commonly known as RNS, has announced a preferred partnership agreement with LeisureLink, expanding the services provided to their shared clients. RNS develops, supports, and sells a full- featured Property Management Software to cater to the needs of Vacation Rental Companies, HOA's, RV Parks, Marinas, and Timeshares. LeisureLink is the leading distribution management technology and service provider for the timeshare and vacation rental market.

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Cornerstone Information Systems CEO Mat Orrego Selected to Judge Next-Generation Travel Innovations at Phocuswright Europe and India

Cornerstone Information Systems (CIS), a leading global technology and services provider for travel companies, announced today that Mat Orrego, CEO, has been invited to join the elite panel of judges for Phocuswright's Travel Innovation Summits in both India and Europe. The sister events of Phocuswright's two-decade-running U.S. conference, Phocuswright Europe draws the region's top executives in the travel and hospitality space to discuss the trends, technology and turmoil affecting the European travel market. Phocuswright India is the first-ever conference centered solely on the Asia Pacific travel market and its ever-evolving nature. Mr. Orrego is the only judge invited to sit on the panel at both events.

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Industry visionary Vikram Singh joins The Rainmaker Group as VP, hotel demand generation

A global thought leader in the hospitality and travel industry, Vikram Singh is the new VP, hotel demand generation for The Rainmaker Group. In his new position, he is responsible for the formulation and execution of Rainmaker's demand generation strategy for the hospitality industry.

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The Floating Seahorse: Dubai's first underwater villa | travelandleisure.com

Dubai's first partially underwater villaThe Floating Seahorsehas been completed, marking a major milestone for The World Islands project. A picture surfaced online this week, showing the first of 42 villas located a few miles off shore in a grouping of islands called the Heart of Europe.

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25hours Hotels Rely on TrustYou's Global Feedback Platform for Reputation Management for its Eight Design Hotels

25hours Hotels represent extraordinary design, innovation, and outstanding service. The current eight hotels in Germany, Austria, and Switzerland are individually adapted to each location, and also tailored to fit the diverse requirements of the cosmopolitan guests. 25hours Hotels rely on the world's largest guest feedback platform to optimize quality management and to influence the online reputation across the entire web. TrustYou collects and analyses guest feedback for 500,000 hotels worldwide. The TrustScore and Meta-Review, the summary and analysis of all verified reviews, are integrated into hundreds of websites such as the Google Search and Maps, Kayak, TUI, FTI, and Hotels.com and have an impact on millions of travel decisions.

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Only 29% of hotels are fully leveraging Guest Intelligence

Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences. ReviewPro, leaders in guest satisfaction improvement, recently surveyed 2,877 hospitality professionals across the globe to gain a better understanding of how hotels manage guest satisfaction and to highlight current trends in the industry related specifically to guest survey management.The findings of the 2016 Guest Satisfaction Management Barometer, the first edition of this industry study, provide some eye-opening insights that could help hotels identify gaps in their current guest feedback management strategy. Although the majority of hotels are already active in this area, the poll indicates there is a clear opportunity for hotels to implement the latest technologies and best practices to manage and act on Guest Intelligence more effectively, to be able to exceed expectations and improve their online reputation.Key findings of the study include:

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Duetto Expands its Managed Services Team

Duetto, the market leader in hotel and casino profit optimization technology, announced that it has appointed three professionals to expand its Managed Services team: Michael Klein Director of Managed Services, New York. Daniel Lofton Associate Direct of Casino Services, Houston. Gabriela Guevara Senior Manager of Managed Services, New York. The moves were spurred by the accelerated worldwide growth in the company's Managed Services portfolio: Dozens of leading hotels and casinos in major markets like New York, San Francisco, Miami and Las Vegas have partnered with Duetto to elevate their Revenue Strategy.

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Palisades Hospitality Group Introduces New Hotel Brand For Distinct Boutique Properties: Mosaic Hotel Group

Palisades Hospitality Group (PHG), a leading hotel and restaurant management, development and consulting firm, today announced the addition of Mosaic Hotel Group (MHG) to its other businesses. PHG manages and operates more than 35 hotels & restaurants throughout the Western United States and Mexico. With more than $120 million in annual revenues and 1,900+ employees, PHG is rapidly growing both domestically and abroad.

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Best hotel loyalty program promotions for spring | usatoday.com
Hotels offer seasonal promotions to spice up business in slower periods of the year or to encourage people to stay more often with a particular brand in hopes that they will become loyal followers. Here are some of this spring's best offers to help you top up those loyalty program balances.

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Spa & Club Ideations Adds Distribution Channels To Enhance Health, Spa & Wellness Offerings

With 50 combined years in spa and health, Jeff and Michele Kohl of Spa & Club Ideations know the ins and outs of wellness. Based on their vast network of connections throughout the hospitality industry, the Kohls have signed on as global distributors for two brands - the SolTec Lounge and HOPSports. The products are positioned for spas & salons; resorts & hotels; country clubs; fitness & health clubs, as well as senior living communities and medical facilities.

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Adrift Hotel and Spa reaches over half a million through captivating guest stories captured with Flip.to

Adrift Hotel and Spa, an eclectic boutique hotel in the heart of Long Beach, Washington, has tapped the Flip.to advocacy platform to attract an enormous new audience of travelers, while enhancing their brand with compelling, authentic guest stories.

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SnapShot GmbH to Lead a Course on Hotel Revenue Management with The University of Surrey

Among the core activities of SnapShot GmbH, educational programs play an important role for fostering industry growth. A new short course on hotel revenue management the company planned for May 11th to 12th, 2016, at the University of Surrey in Guildford, UK, will generate a better understanding of strategic decision making in a hotel environment and the impact on business performance. Professor Graham Miller, who is head of the university's School of Hospitality and Tourism Management School, had this to say about the new courses:

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Hotel Analyst: Magnuson Hotels CEO on brand fees in a changing world.

Hotel Analyst reports on April 04, 2016 that Best Western faces additional competition from alternatives such as Magnuson Hotels. With 'scale' this year's watchword, Best Western knows that it must offer owners the breadth of its global rivals, but without the balance-sheet deployment they use to jump-start new brands.

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Only 1/3 of resort websites were responsive in 2014, but what about now?

Websites designed to work seamlessly across various devices of various sizes has been a hot topic, but late in 2014 we found that only 1/3 of resort websites were responsive. The number was, to be honest, surprisingly low. But what about today? Have the numbers improved or are most hospitality websites still not playing well with mobile devices and tablets? Here's what we found.

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Hotel groups invited to hospitality technology event with Guestline and Google

After a series of successful events held by leading technology solution supplier, Guestline, a new Connect event has been arranged to enable hotel groups and management companies to hear from industry experts such as Google and share best practice with like-minded hoteliers.

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eRevMax partners with TripAdvisor to power instant booking' for hotels

eRevMax, the leading travel technology company, has successfully completed integration with TripAdvisor, the world's largest travel site. It will now offer TripAdvisor's instant booking feature to its hotel partners, thereby facilitating direct booking opportunities.

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The Surprising Psychology of Hotel Reservations | huffingtonpost.com

Yesterday I booked a hotel online with my hotel reservation website of choice, typed in my destination and dates and I'm automatically thrown into a state of panic. My eyes are instantly drawn to a box of text at the top of the page that tells me my destination is 55 per cent reserved. As I scroll down the list of available hotels, I see each one has it's own warning in red text informing me that my preferred hotel has been booked ten times that day and is in high demand.

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Your First Impression: Website Loading Speed [Infographic]

In the hospitality industry, first impressions are everything. Once you have a customer relaxed and excited about your services, you can reel them in and convert them into paying customers. There is an incredible amount of competition, though, which is why it's important to make that first impression your top priority.

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IHG Rewards Club and The Coca-Cola Company Bring Back Share Forever for 2016

Sharing, it's what memories are made offrom an ice-cold Coke to the vacation-of-a-lifetime at any of IHG's 5,000 hotels worldwide. Today, IHG (InterContinental Hotels Group), one of the world's leading hotel companies, and The Coca-Cola Company, announce they are bringing back sharable rewards with their second annual Share Forever promotion.

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Facebook Bots Are a Tough Sell After Microsoft Tay's Racist Tirade | bloomberg.com

As more than 2,500 coders and corporate-brand caretakers gather this week to hear what's in store for the future of Facebook Inc., the buzzword of the company's event will be bots. The social networking giant is expected by analysts to unveil ways for businesses to build chat bots for Messenger, allowing some 900 million users of that app to strike up conversations with automated representatives of their favorite stores and products.

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Datavision Announces Business Intelligence Customer Conference in May

Datavision announces a customer conference being held May 4-6th, at Margaritaville Hollywood Spa and Beach Resort, Ft Lauderdale. A variety of interactive sessions will be held over the 3 days; covering topics for a new Datavision user and sessions for experienced customers. Other sessions will focus on best practices for using Datavision in specific departments, for creating graphical reports and designing dashboards.

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The Q2 2016 Edition of HeBStrategy: Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available!

Hoteliers can now download the HeBStrategy Q2 2016 Edition by HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm. The new whitepaper includes a recap of the most important hospitality technology and digital marketing news from Q1, a collection of insights and expert opinions, and an essential shortlist of what's next in the industry.

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Global Study: Millennials Mobile Use Reshaping Hospitality Industry

Redwood Shores, Calif. Apr. 12, 2016 More than 9,000 millennials from around the world discussed their use of technology in hotels, restaurants, bars and coffee shops in a groundbreaking survey that quantifies the impact mobile devices are having on hospitality.

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Listen up, hoteliers: Your Twitter helplines need serious repair, Part II | hotelmanagement.net

A couple of weeks ago I was all out of whack because of a bedraggled chair. Well, it wasn't really the chair; it was the ignorant customer service born from my mention of this chair to a Twitter assist handle for a major hotel company. It was the third company I had contacted in the past few months for various service guffaws, each time with the expectation that tweeting a supposed help line would actually give me help. And each time I was met with weepy disappointment. Alas, I discovered these lines seem to be designed to simply tell you how bad they feel, and they are so sorry. But apparently they weren't designed to actually solve any problems.

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LIGHT Human Hotels New Partnership With Trust Hospitality Hotel Group Brings Fresh Design and new concept to US.

Light Hotels recently announced the alliance of its brand Light Human Hotel concept with Trust Hospitality Hotels, a hotel company known for their extensive reach in the USA hotels market. This alliance marks a crucial step for Light Hotels as it now has a strong position within the North American hotels sector. The brand combines the design skills of MOOOI from designer Marcel Wanders Studio and Julien Veyron from atelier Arcau french architecture together with the Light Hotels Human Luxury service approach. Light Hotels will be open 5 hotels in only 3 years. 2 in Miami, 1 in LA, 1 in NYC, 1 in DallasIdeal for global travelers searching for local authenticity, each Light Human hotels takes a vanguard approach to both the guest and hotel space by completely designing the experience. Key elements include the Ligh Lounge, a bar and restaurant with 12 michelin star chef /lounge concept that is the hotels heart and soul. www.lighthumanhotel.com

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Infor Delivers Enhanced Revenue Management Capabilities for Hospitality

Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced the completion of a transformative upgrade to Infor EzRMS (version 20.x), marking a new era of forecasting and optimization that fortifies its hospitality domain expertise with cross-industry science. The upgrade is the first to reflect the collaboration between the Infor EzRMS science team and Infor Dynamic Science Labs, an internal think tank recently formed to infuse machine learning and big data analytics into all Infor applications. While Infor EzRMS modeling has always used advanced econometric methods to factor in both historical and current patterns, modeling is now based on an adaptive learning framework, gleaning even more granular observations from the data it is already collecting.

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Holiday Inn Club Vacations Brand Helps Save Lives Through Partnership With Clean The World

The Holiday Inn Club Vacations brand, developed and exclusively operated by Orange Lake Holdings, announced today a partnership with Clean The World to recycle partially-used soaps and bottled hygiene products from its resorts. This new partnership continues the company's sustainability efforts through IHG Green Engage program, which sets standards to reduce the impact its properties have on the environment. An estimated five tons of waste a year will be diverted from local landfills.

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Grasp the Digital Nettle: Website ROI in Tourism Marketing

THERE are two camps in travel and tourism: those who spend and don't measure, hoping it will go well and those who have the metrics in place, but don't do anything with it due to a lack of time or know how. Very few take the final step to action this. As a result, there is a lot of precious budget wastage, says Bronwyn White, Tourism Futurist and co-founder of MyTravelResearch.com. \"Look at the bins at the exit of travel trade and travel consumer shows. They are overflowing with discarded brochures. It's completely wasteful and makes me mad. That budget could've been allocated elsewhere such as on a hard working and finely tuned website,\" she says. Her position is that in the digital age where it is easy to connect with interested travellers, one must question the ROI of every dollar and hour spent on a campaign. Measuring ROI on your websiteWhite says your website is your \"shop front and your face,\" so make it work for your business. To do so, you need to determine exactly what you are measuring and align this to your business goals. Typically this means measuring revenue, visitation and costs. Google Analytics makes it easy and free to measure and track your website stats. It allows you to link them to specific goals and measure success. First, White recommends that you establish a website tracking cycle that allows you to: 1. Determine your overall strategy with both long and short term goals2. Establish a baseline by recording your data and statistics (take into account seasonal fluctuations and exceptional occurrences)3. Proceed with tactical execution4. Collect data over a period of time5. Compare baseline data to the new data6. Refine and adjust your campaignThis way tourism marketers will be able to measure goals such as sales, leads, revenue, blog post hits, and audience development.The beauty of online backed by Google Analytics is that it allows you to measure criteria such as online purchases, filled out contact forms, sign-ups to n

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Chta Launches Strategic Plan To Guide Collaborative Efforts With National Hotel & Tourism Associations, Public Sector

Under the leadership of President Karolin Troubetzkoy and CEO and Director General Frank Comito, the Caribbean Hotel & Tourism Association (CHTA) has developed a Strategic Business Plan with a bold new vision to lead the organization over the next three years.

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LIGHT Human Hotels New Partnership With Trust Hospitality Hotel Group Brings Fresh Design and new concept to US.

Light Hotels recently announced the alliance of its brand Light Human Hotel with Trust Hospitality Hotels, a hotel company known for their extensive reach in the USA hotels market. This alliance marks a crucial step for visionary London based Company Light Hotels, as it now has a strong position within the North American hotels sector. The brand combines the design skills of MOOOI from Dutch designer Marcel Wanders and ATELIER ARCAU, multi- awarded French architecture studio together with the Light Hotels Human Luxury service approach. Light Hotels will open 5 hotels in only 3 years. 2 in Miami, 1 in LA, 1 in NYC, 1 in Dallas

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Baymont Brand Booming After Just 10 Years with Wyndham Hotel Group

Wyndham Hotel Group is marking the 10th anniversary of its fastest-growing brand, Baymont Inn & Suites, a midscale, limited-service brand focused on good, old-fashioned service. Since being acquired in 2006, Baymont has more than tripled in size and, at 410 hotels strong, continues to grow exponentially. Recent milestone openings, including its 400th hotel and first hotel in Mexico, marked an unprecedented 2015 and landed Baymont on Entrepreneur Magazine's Top Fastest Growing Franchises of the Year in 2016. Baymont has resonated with hoteliers from the beginning. Nearly 30% of Baymont owners have been with the brand since the acquisition and 50% of the brand's 2006 locations still remain Baymont hotels. More than 20% of the brand's franchisees own multiple Baymont hotels.\"Baymont is no longer the underdog the industry once thought it was,\" said Greg Giordano, the brand's vice president of operations. \"We've defied the odds by growing steadily for a decade, proving that welcoming service is timeless. I've been with Baymont every step of the way and I know, as do our owners, that this brand has staying power.\" The momentum continues in 2016 thanks to record growth more than 50 hotels joined the brand in 2015 alone - and an interior prototype design that contains elements of community while offering cost efficiencies for owners. Baymont has more than 40 hotels already in the pipeline for 2016 and plans to open new construction hotels under the prototype design in Midland, Texas and Long Island City, New York later this year. With hotels in 43 states, Baymont is on a quest to conquer its homeland while expanding across borders. The brand has set its sights on the remaining 7 states (Alaska, Hawaii, Maryland, Maine, Massachusetts, Oregon and Rhode Island), and is looking forward to further expansion in Canada later this year. \"My first Baymont property was a conversion property from AmeriHost when Wyndham Hotel Group merged the two brands back th

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The Indie Mix: Starwood's Independent Hotels Brand Tribute Portfolio Partners with Pitchfork to Launch 2016 Digital Radio Series Spotlighting Indie Music Festivals

Tribute Portfolio, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), today announced a new way for consumers to \"Stay Independent\" through a new partnership with Pitchfork, the most trusted voice in music. From Palm Springs to Paris, and London in between, Tribute Portfolio and Pitchfork will spotlight both emerging artists and established pioneers who apply a true independent mindset to their musical craft regardless of genre. The partnership will feature three exclusive pop-up events at Tribute Portfolio properties during key music festivals, with programming curated by Pitchfork. Kicking off during Coachella Music Festival (April 15-17), Pitchfork's popular P4K Radio will broadcast live from The Riviera Palm Springs, a Tribute Portfolio Resort, with on-air guests such as Tyler Pope from LCD Soundsystem, Shamir, No Age, Courtney Barnett, DJ Mustard, Deafheaven, No Age, Nosaj Thing, Bad Bad Not Good, and Girlpool.

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New eBook by LeisureLink Describes Challenges and Strategies of Cost, Competition and Complexity for Vacation Rental Market

LeisureLink, the global leader in vacation rental technology and distribution, today released \"The 3C's eBook: Cost, Complexity and Competition,\" a guide to successfully navigating the 3 C's of industry disruption impacting vacation rental property managers (PMC's). With the cost of guest acquisition rising, the competitive landscape becoming increasingly crowded, and the increasing complexity of distribution, the eBook addresses the 3C's that threaten to undermine profitability and efficiencies for PMC's.

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New MOOC - The Geopolitics of Hospitality - What roles do cooking and hospitality play in international relations?

Ecole Hoteliere de Lausanne (EHL), Switzerland, and Grenoble Ecole de Management (GEM), France, combine their assets to deliver the first ever MOOC in the Geopolitics of Hospitality, available from 25th April 2016, on the FutureLearn platform.

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'Hotel Impossible' host secret: treat everyone like VIP | freep.com

It's the seventh season for Anthony Melchiorri and Hotel Impossible on the Travel Channel. The New York-based hotel expert goes into troubled hotels and spends four days helping the owners turn their lodging disasters to success. He recently was in Detroit to meet with advertisers. We caught up with him for a few questions.

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Forgot to pack something? Your hotel can help | usatoday.com

All travelers have been there. You're dashing out the door on a business trip, and when you arrive at your destination, you realize you've forgotten a must-have, like deodorant or your toothbrush. And sometimes the items business trekkers forget to pack go well beyond toiletries. We're talking power cords, cuff links even shoes. I was on business in Dubai . . . and in packing a quick bag, missed the shoes completely,'' recalls Barry Phillips, who lives in New York City and is a customer experience manager. Within three hours of arrival, the hotel had arranged the same shoes and size for delivery at my hotel room from the Dubai Mall.''

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Club Car's Commercial Package for Carryall Utility Vehicles

Club Car's new Commercial Package for Carryall 300, 500, 550 and 700 utility vehicles empower your crews to move quickly from task to task. These bundled accessory packages boost productivity, safety and versatility and protect your vehicles. And the packages save you hundreds of dollars over buying the accessories separately.

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Atcore uncovers top ten reasons online bookings are abandoned [Infographic]

Travel technology company Atcore has produced an infographic detailing the top reasons travel bookings are abandoned online. Atcore surveyed 1,500 people across the UK, Germany and Sweden in Q4 last year and found 67% abandoned a holiday booking. A total of 31% of people said the site they were on was too difficult to use and a further 31% said there was too little choice.

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Fornova Partners with Premier Inn, UK's Largest Hotel Brand, to Drive Direct Bookings, Manage Price Integrity, Optimize Marketing Spend

Fornova has partnered with Premier Inn to bring its Supernova platform to more than 700 hotels across the UK helping them use their marketing budgets more efficiently and effectively, increase marketing ROI, and lower the cost of customer acquisition in ways never achievable before. The Supernova platform is based on Fornova's unique patented visual web analysis technologies for scanning, extracting and aggregating information from websites.

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Conversation with George P. Johnson CEO & Cornell Grad Chris Meyer '87 - Reinventing marketing

By creating unforgettable experiences that turn consumers into brand devotees, George P. Johnson CEO & Hotelie Chris Meyer '87 is reinventing marketing.

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An executive's guide to the Internet of Things | mckinsey.com
As the Internet of Things (IoT) has gained popular attention in the five years since we first published on the topic,1 it has also beguiled executives. When physical assets equipped with sensors give an information system the ability to capture, communicate, and process dataand even, in a sense, to collaboratethey create game-changing opportunities: production efficiency, distribution, and innovation all stand to benefit immensely. While the consumer's adoption of fitness bands and connected household appliances might generate more media buzz, the potential for business usage is much greater. Research from the McKinsey Global Institute suggests that the operational efficiencies and greater market reach IoT affords will create substantial value in many industries.2 (For more, see the video What's the one piece of advice for a business leader interested in the Internet of Things? And to see how experts believe the Internet of Things will evolve, see The Internet of Things: Five critical questions.)

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The Question of Who Owns the Data Is About to Get a Lot Trickier | fortune.com

In the consumer world, it's already somewhat fraught: Older people may not be aware that their smartphones feed their location and other information back to their mobile carrier and/or device maker. Ignorance is bliss, I guess. Many younger folks know but don't care. They figure there are no secrets in this world and if they get some benefit from sharing that data, it's all good.

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How to Enhance Meetings With Gifts | successfulmeetings.com

A flat-screen television or speakers will bring people years of enjoyment. But studies have found that experiences may provide more enduring happiness -- and so-called \"merchandise bars\" can provide a richer and more satisfying experience for attendees than a gift alone. As a result, meeting and incentive planners are embracing customized, interactive gifting experiences.

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Are Social Marketers Focused on the Wrong Metrics? | adweek.com
Social media marketers need to make a more sincere effort toward return on investment, predictability and profitability. Many marketers seem stuck in the past, worrying about abstract engagement, or even the relatively outdated pageviews metric. Simply Measured co-founder and CPO Adam Schoenfeld identified three barriers to success in measuring social ROI opportunities, and what marketers need to overcome them.

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Customer Service: Say This, Not That | hotel-online.com

In an economy where the customer is becoming increasingly more demanding and competition is all around you, what can you do to stand out and give your customers what most are missing and many don't have? There are a million pages of research that shows that the customer values good customer service, even more than the quality of the products and services themselves. So getting it \"right\" seems more compelling than ever. Should you get it \"wrong,\" any efforts made for improving your service are for nothing.

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Courchevel: reaching for the top [Infographic]

Courchevel, a ski resort of superlatives, made a place for itself in the ranks of global elite luxury destinations. Performances for the 2015/2016 season, trends and future developments: portrait of a hotel market that keeps reaching new peaks.

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Kennedy Training Network Announces Advanced Level Reservations Sales Training

KTN announced today the launch of a new advanced-level training program for reservations sales agents and for front desk colleagues that take reservations. The new course, which is available as an on-site training workshop and also as a private webinar series, can be scheduled as a follow-up to KTN's Hotel Reservations QUEST sales training program or scheduled as a stand-alone event.

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Do millennials unsubscribe from hospitality emails more often than boomers?

Two weeks ago we shared some really surprising YOY email unsubscribe stats. Today, we're follow up on a question we teased at the end of that post about whether opt-out rates change in relation to age. Said another way, do millennials unsubscribe from hospitality emails more often than boomers? Here's what we found.

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Xn protel Systems goes live at Corinthia Hotel Khartoum with PMS and EPoS

Corinthia is a collection of luxury hotels founded by the Pisani family of Malta in 1962. All Corinthia hotels feature extensive leisure and business traveller facilities and are renowned for their unique characters. The portfolio includes the 230 bedroom Corinthia Hotel Khartoum in Sudan, which recently installed the protel PMS and xnPOS EPoS systems supplied by Xn protel.

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Knowland Releases New Groups and Meetings Market Analytics Platform

Knowland today announced the global release of Insight Enterprise Market Analytics, a business intelligence platform that gives hotel sales organizations, sales operations teams, revenue management professionals, and hotel owner/asset managers deeper analytic data on market, brand, and portfolio performance within the meetings and group ecosphere.

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Engage Cuba Welcomes American Hotel & Lodging Association To Coalition

Today, Engage Cuba, the leading coalition of private companies and organizations working to end the travel and trade embargo on Cuba, announced a partnership with the American Hotel & Lodging Association (AH&LA), the only national association representing the full breadth of the U.S. lodging industry.

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Carlson Rezidor Leads The Way With Cutting-edge Virtual Reality Interface

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, unveiled its state-of-the-art Virtual Reality (VR) interface for the Radisson Blu brand's new design program, BluPrint, at its Asia Pacific launch during the Hotel Investment Conference South Asia (HICSA) 2016. Leveraging the latest in immersive and interactive visualization technology, Carlson Rezidor has also created a downloadable app and is employing the use of portable VR devices to showcase the merits of BluPrint.

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What Do Millennials Want? Hotels Have Some Ideas | nytimes.com

Hotels are concluding that millennial travelers want three things: customized experiences, digital convenience and relevant information on social media. Call it Canopy by Hilton, Moxy by Marriott or Element by Starwood, traditional hotel chains are catering to the tastes of young adults who have never known a world without the Internet. Even Best Western, known for its budget hotels, has announced plans for a new brand called GLo, which will offer lower-priced small rooms and free high- speed Internet.

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How online reputation affects hotel trading performance - Horwath HTL Report

Online reputation has become a major factor in the choosing of a hotel. Now, most travelers will use online sources to review hotels and other tourism operators during their decision making process. Reviews are thought of as a trustworthy source of information and travelers can form a better picture of the property than they could by just looking at the official marketing communication or asking their direct peers. In this report we investigate whether a direct correlation between hotel performance and its online reputation really exists, in particular with relation to its ranking on TripAdvisor as the leading global travel review site.

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Maestro Analytics BI Turns Big Data into Big Benefits for Indie Hotel Operators

There is plenty of talk about the value of 'big data.' The truth is that big data is like a home improvement store. They both offer a huge amount of material, but it is worthless until you know how to put it to work. Maestro Analytics, fully integrated with the Maestro Property Management System (PMS), makes a wealth of guest and property performance data actionable for independent hotel operators.

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Pitch to the biggest investors in the European travel space

London April 19-20 : The Start-up and Innovation in Travel Awards, Tower Bridge Hilton, April 19-20 can change your business. It is the annual competition that allows innovators and start-ups to pitch their product is right to 10 of the biggest investors in European travel innovation and potentially 400 heads of marketing, distribution and ecommerce from the world's top Hotels, Airlines, OTAs, Travel Groups and Ground Transportation providers. Exactly the people who will pay your start -up wages. See the attendee list here

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Predictions in hospitality social media customer care

Can you remember the days when your hotel's social media marketing was so simple, when you didn't have to pay Facebook to have your posts seen by your organic followers? And when \"tweeting\" meant that everyone who followed you on Twitter would see your posts in their Twitter streams? Those were the good ole days, indeed.

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5 Things That Really Annoy Hotel Guests and How To Prevent Them! | luxuryhotelassociation.com

I assume all of us have our own criteria for assessing the hotels we stay in. It can take the smallest thing to make us feel like turning around the moment we enter the lobby. Working in luxury hotels has taught me that guests usually do not get as upset about major issues as they do with what we hoteliers may consider meaningless, minor, trivial thingies. As well as an item/service it could also be a wrongly chosen phrase used by your colleague that will determine their whole stay. Never neglect any uncertainty, communication gap, lack of information and don't count on somebody else. Observe the guest discreetly, and if needs be, share your remarks with team members. Even those less engaged in front of house operations may have a significant contribution. Here are 5 points to consider:

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HOIHGm To Be Renamed International Association of Hotel General Managers

The Honourable Order of International Hotel General Managers will now be known as The International Association of Hotel General Managers. Launched in February 2016 as the world's first global association dedicated exclusively to the international hotel general management community, the organisation aims to provide members with access to a broad range of portable benefit plans, including medical and retirement/pension planning options. A Career Management Centre, as well as an accredited academy for professional development is also in the pipeline.

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AccorHotels, SNCF and Ile-de-France authorities promote Greater Paris to tourists worldwide

Today, AccorHotels, SNCF (French Rail) and Ile-de-France (Greater Paris) authorities are extending the #ParisWeLoveYou initiative they kicked off in the wake of the November 13th 2015 attacks with an international campaign to promote Greater Paris and give the region's appeal a fresh boost for French and international tourists, backed by Galeries Lafayette, Facebook, Monnaie de Paris (Paris Mint) and Guy Savoy.

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Why April Fools' Day is so hard for brands to get right | mashable.com

Scott Monty, a marketing consultant who achieved a degree of industry fame during his six years manning Ford's social media accounts, never got to make an April Fools' Day joke. Ford considered its brand dependable, solid above such frivolity. More than once, Monty tells Mashable, the automaker's social media team submitted an April Fools' Day pitch for approval, and each time, it was nixed by someone higher up. This is Ford. We're not funny, he said, jokingly summing up the attitude of his former bosses. And everybody would go, Yeah, don't we know it.'

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SnapShot GmbH to Demonstrate Its Analytics Flagship Product in Several European Cities

In the upcoming months, teams of experts from SnapShot GmbH will conduct a series of briefings on hotel analytics and hotel data usage in key cities in Germany, Austria, the UK, and Belgium. The company will also demonstrate the full capabilities of its flagship product, SnapShot Analytics, and will offer a series of one-on-one demo sessions.

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Starwood timeline: From strategic review to bidding war | hotelnewsnow.com

Starwood Hotels & Resorts Worldwide has been busy since the start of 2015. Here's a look at the highlights of Starwood in the news. Since Starwood Hotels & Resorts Worldwide announced plans last year to undergo a strategic review, the company has seen its CEO resign; an interim CEO take the reins; another CEO step into office; and a bidding war for the company ensue, among other events. Here's what you need to know about the process so far. HNN will continue to update this timeline as developments occur.

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Millennium Hotels & Resorts Starts a New Conversation With Guests with the Launch of an Innovative New Digital Platform

Millennium Hotels & Resorts (MHR) has launched a dynamic new digital platform millenniumhotels.com to give savvy customers an engaging, effortless looking and booking experience. The new interactive platform transforms the online journey, empowering guests to book stays, upgrades, amenities, out-of-hotel experiences from over 10,000 tour providers, get destination tips and manage and spend their My Millennium loyalty programme earnings and status. Aspiring to offer users the slick functionality and tailored recommendations of the leading e-commerce retail sites, rather than the traditional world of hotels,millenniumhotels.com puts hotels where guests spend most of their time online and mobile.

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Your Handy Cheat Sheet for Writing Headlines

How can you ensure the headlines of your articles and blog posts inspire a click? Here's an infographic cheat sheet that spells out nine effective tips based on the letters of the word \"headlines.\" Created by Feldman Creative, the infographic offers suggestions such as the following. Write headlines that speak to your readers' desires. Inspire them, and you'll have the ultimate hook.

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HSMAI’s ROC Americas Coming to New Orleans

HSMAI Revenue Optimization Conference (ROC) slated for June 22

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Ski.com Chooses LeisureLink for Lodging Distribution Partnership

LeisureLink, the world's leading distributor of vacation rental lodging today announced a strategic partnership with Ski.com, North America's foremost mountain travel tour operator. Under the agreement, lodging suppliers on the LeisureLink platform will enjoy quick, seamless access to the Ski.com distribution channel, their acclaimed reservation specialists along with their network of partner brands and affiliates.

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Gregg Hopkins & Associates Introduces Marketing Programs Designed for Small and Medium Sized Businesses

Gregg Hopkins & Associates (\"GH&A\"), a firm specializing in business consulting, marketing agency services, event management, and technology development, today introduced marketing programs for small and medium sized businesses.

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March

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Fairmont Hotel Study Proves Cultural Immersion, Emotional Connection And Place Identity Define \"the New Luxury\" In Travel

Fairmont Hotels & Resorts today released key findings from its Luxury Insights Report: Stewardship of Iconic and Historic Buildings, part of a new series of research-led, data-driven reports focused on current trends in luxury travel. This inaugural volume reveals the vital importance of emotional fulfillment, place identity (the psychological connection to a destination) and cultural immersion in the decision-making process of luxury travelers worldwide. Fairmont's first Luxury Insights Report explores the role of architecture, property development, and thoughtful preservation and restoration as emotional drivers that influence purchase decision.

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Sleep with the sharks, Airbnb offers | cnn.com

Insomniacs will be counting sharks instead of sheep during an overnight stay at the Paris Aquarium. So say the organizers of a contest sponsored by Airbnb Ireland offering three lucky winners and their guests the chance to spend a night at the aquarium in a submerged glass room with 35 sharks as neighbors. In addition to its fearsome inhabitants, the tank contains 3 million liters (nearly 800,000 gallons) of water.

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Discover the Magnuson Hotel Convention Center, New York March's Star Hotel!

We are delighted to announce that Magnuson Hotels' March \"Star Hotel of the Month\" is the Magnuson Hotel Convention Center, New York. The team at the New York hotel not only live up to the high customer care standards Magnuson Hotels sets, they've also demonstrated outstanding dedication to converting New Yorkers, and beyond, to the Magnuson brand!

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ADARA Launches Traveler Value Score

ADARA, the global travel data platform, today unveils ADARA Traveler Value Score, a new metric that measures the potential value of a customer based on their travel spending over time. Drawing on ADARA's unique access to billions of search, booking and loyalty data points from the world's largest travel companies, ADARA Traveler Value Score is a single number that represents a customers' capacity to spend on travel.

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What All This Hotel Consolidation Means | businesstravelnews.com
In my predictions for 2016, I forecasted the continuation of large hotel corporation mergers and acquisitions. According to industry buzz, it looks like my prediction is proving to be true. The merger of Commune Hotels and Resorts and Destination Hotels, following Marriott and Starwood's original merger agreement, demonstrates the trickle-down effect of mergers. Consolidation at the boutique-property level like Commune and Destination Hotels shouldn't be a big surprise, as smaller chains and niche sector suppliers are high risk for being bought, sold or merged, given the current consolidation craze. By Kevin Iwamoto, Senior Vice President of Global Marketing for Lanyon.

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Booking.com Announces Renewal of Partnership Agreement With AccorHotels

Today Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, and AccorHotels, the world's leading hotel operator, have renewed their partnership agreement. With thousands of AccorHotels properties currently available on Booking.com, customers will now be able to discover, book and enjoy even more great stays with ease and confidence via Booking.com. This renewed commitment to provide consumers worldwide with great choice and a seamless experience guarantees that both Booking.com and AccorHotels can continue to grow their businesses together, introducing both new and existing Booking.com customers to outstanding AccorHotels brand experiences in every corner of the globe. \"AccorHotels' diverse portfolio of brands is very popular with our customers around the world.\" said Gillian Tans, President and COO of Booking.com \"We're very pleased to be able to continue to expand that offering and present consumers with even more transparency and choice when it comes to selecting a great place to stay.\" This new agreement goes into affect on 1 April 2016 with new AccorHotels properties continuing to be added to the Booking.com platform over the coming months. Additional terms of the deal have not been disclosed.

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Longer Instagram videos mean more opportunity -- and more work -- for agencies | digiday.com

Instagram is out there just to make things hard for brands. The platform, fresh from announcing an impending algorithm that everyone is freaking out a lot of people, is now planning to extend the length of videos from 15 seconds to 60 seconds.

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Zaplox Raises Bar on Hotel Guest Satisfaction With Release of Mobile Key Services Version 3.0

Zaplox, a global provider of advanced mobile key services for the hospitality industry, announces the release of version 3.0 of its industry leading Mobile Key Services solution, which incorporates several innovative new functions that have the potential to revolutionize the guest experience, while maximizing property efficiency and profitability. Currently boasting the most mobile key integrations in the hospitality market worldwide, Zaplox Mobile Key Services present hoteliers with a true turnkey platform that is fully compatible with most major locking system providers' mobile solutions, including ASSA ABLOY Mobile Access, Salto Systems and Kaba Mobile Access. The latest release of Zaplox Mobile Key Services now provides hotels and resorts with a comprehensive, integrated and scalable solution that is fully able to address the mobile key service needs of any property.

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Are chatbots the next big step forward for mobile marketing? | mobilemarketer.com

Microsoft's recent chatbot disaster notwithstanding, an explosion of relatively easy-to-develop messaging interfaces is expected this year as marketers look to capitalize on the time spent in Facebook Messenger, Kik and other similar apps.

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Hilton and Uber Expand Partnership, Unveil App Integration for Simplified Travel

Travel logistics just got a whole lot simpler, thanks to an expanded partnership between Hilton Worldwide (NYSE: HLT) and Uber to further bring together their respective mobile apps. In a first for the hospitality industry, Hilton HHonors members can now order an Uber straight from the HHonors app, and Uber riders can now view their hotel stay information and check-in, all accessed via the Uber app en route to their hotel. The expanded partnership builds on the success of the companies' Local Scene and Ride Reminder partnership - digital features more than 250,000 travelers within the U.S. have used to simplify their stay.

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Holiday Inn Express Brand Reunites with Actor/Comedian Rob Riggle for Latest Stay Smart Campaign

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, is renewing its relationship with actor/comedian Rob Riggle as theHoliday Inn Express brand's first-ever Creative Director. In a role created just for him, Riggle will tap into his wit and \"smarts\" to showcase the simple pleasures at Holiday Inn Express hotels that help guests enjoy a little bit of nice to help them leave ready for anything like a restful night of sleep, an energizing breakfast or a good, fast cup of coffee at the push of a button.

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GoodData and Absolutdata Collaborate for Hospitality Leaders to Implement Distributed Analytics Solutions

GoodData, a leading provider of business intelligence for data monetization to enterprises and ISVs, and Absolutdata, a leading big data analytics consulting firm to global organizations, today announced its collaboration focused on hospitality solutions based on the GoodData analytics distribution platform.

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10 Ways Automated Email Can Wow Your Customers [Infographic]

Emails have the power to wow your customers, but you need to know what kind of emails to send. The following 10 tips can help. One type of powerful automated email is an order confirmation. \"When buying online, especially from a site you haven't used before, there's always a smidgen of doubt in the back of your mind about whether it's 'legit' or not,\" states the following Instiller infographic. \"An automated order confirmation with an order number, contact details, and estimated dispatch/delivery details eliminates this doubt.\"

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Undercover hotelier: What's missing from luxury hotels? | hotelnewsnow.com

A visit to six luxury properties in Florida exposed some obvious cutbacks in service and amenities that seem out of place for the chain scale. In the pre-Internet-domination days, Forbes' star ratings or AAA's diamond ratings provided an immediate litmus test of luxury, with a 5-star or diamond as an immediate indicator. Regrettably, the sun has set on these traditional bulwarks of quality control. TripAdvisor and other online review agencies have now assumed the mantle of being the traveling public's quality thermometer.

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Rocco Forte Hotels takes new approach to branding | hotelnewsnow.com

Along with opening new hotels and renovating a number of properties around the world, Rocco Forte Hotels is finding ways to link each of its unique properties to strengthen the brand. The eponymous CEO of Rocco Forte Hotels has found his company in an interesting situation. The hotels in his company's collection are famous for being outstanding properties on their own, Sir Rocco Forte, CEO and chairman of the hotel group, said via email, so it's a challenge to get people to realize each hotel is part of the brand. The company will focus on brand awareness this year, he said.

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Are top travel influencers all influencing the exact same people?

Working with travel influencers has become a powerful strategy to help destinations reach new eyes through authentic, trusted voices. But how much crossover is there between those voices? If you work with three influencers with 100,000 followers each, are you reaching 300,000 unique travelers or the same 100,000 three times? Here's what we found.

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How the Founder of Four Seasons Stumbled Into the Hotel Business | fortune.com

Isadore Sharp knew nothing about the hospitality industry when he started building hotels in 1961. But he had an instinct for what customers wanted and the willingness to go to great lengths to get it for them. To achieve the quietest rooms, for example, he made sure no plumbing touched concrete. To encourage personalized service, he gave everyone from parking attendants on up the authority to act instantly when a guest makes a request. That commitment to service has become the hallmark of the Four Seasons chain. Sharp, 84, remains chairman of the company, which manages 96 hotels and resorts (they collectively generate $4 billion in annual revenue) in 41 countries. To this day, he says, if developers want to launch a new Four Seasons, we control what will be built and hire the people who will work there. We don't franchise the name. Sharp's story:

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Hotel Business: Behind the Magnuson Brand

While you won't find the home-crafted enterprise created by Tom and Melissa Magnuson on Etsy, it is doing a robust business online nonetheless, attracting hoteliers who, for 13 years - and counting - have searched for what the duo describes as \"the low-cost alternative to hotel franchising.\"

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Conde Nast Traveler Awards: What Russians love in Greece - their favorite hotels

Numerous destinations and hotels in Greece won significant distinctions at the world's leading travel magazine Conde Nast Traveller Russian Edition Readers Choice 2015 awards.

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Boutique & Lifestyle Lodging Association (BLLA) Announces Collaboration with UCLA Extension and Secures Venue for Annual Leadership Symposium

BLLA has announced its collaboration with UCLA Extension in conjunction with this year's 2016 Annual Leadership Symposium. The three-day conference, to be held at the UCLA Luskin Conference Center in Los Angeles, will feature industry leader speakers alongside hospitality luminaries and education executives. The symposium will also deliver a new hospitality program designed specifically for hotel industry professionals and students interested in the hospitality sphere.

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TSA Solutions Announces Jill Cully as Vice President of Sales, Americas

Continuing and accelerating its expansion worldwide, TSA Solutions, the worldwide leader in hotel upselling solutions, announced the appointment of Jill Cully as Vice President of Sales, Americas.

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How Hotel General Managers Identify Their VIPs

Given their varying levels of loyalty, spending habits, and influence on future bookings, not every hotel guest is equally valuable.

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Luxury wellness travel and the millennial generation | travelweekly.com

Baby boomers may have jump-started the wellness travel boom with their affinity for luxury spas. But a new report shows that Gen Xers and millennials are fast becoming the core demographic for this fast-growing travel sector. The second part of Spafinder Wellness 365's State of Wellness report, just released, looks at the demographics of wellness travelers. And it found that that when it comes to modern travelers, the availability of options such as adventure activities like surfing and hiking, medical services and sleep clinics are more important to GenXers and millennials than to their parents and grandparents.

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LeisureLink Returns to Mountain Travel Symposium 2016 as Sponsor, Exhibitor and Presenter

Attendees at this year's Mountain Travel Symposium (MTS) are invited to meet with the team from LeisureLink, at their booth located in the Mountain Marketplace. As the global leader in vacation rental technology, LeisureLink has been selected to exhibit, sponsor, and present at the upcoming event in Keystone, Colorado. MTS is the single largest and longest-running annual gathering of mountain travel professionals from over 35 countries and takes place from April 3rd to 9th, 2016.

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Airlines' Lead Over Online Travel Agencies Stalling

Airline websites have managed major gains over online travel agencies (OTAs) in the last few years, and now account for about three quarters of online bookings. But their share will remain unchanged for the next three years (see figure 1). A new report from travel industry research authority, Phocuswright, provides a detailed overview of travel distribution in the U.S., with analysis of trends in market share, technological innovation and consumer behavior.

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Outrigger Enterprises Group introduces OHANA Hotels by Outrigger

Outrigger Enterprises Group today announced the rebranding of OHANA Hotels and Resorts to OHANA Hotels by Outrigger, representing the company's mid-tier, off-beach leisure brand with the brand promise of \"Local hospitality and convenience in paradise.\" The new name and logo is part of Outrigger's overall corporate brand strategy introduced last year when the company launched its premier global beachfront brand, Outrigger Resorts, and wrapped its collection of Hawaii resort condominiums into Hawaii Vacations Condos by Outrigger. Today's announcement of the rebranding of OHANA Hotels by Outrigger continues the company's efforts to align its global portfolio, as well as solidify and build upon the company's position in the hospitality industry.

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Brand guestroom design evolves with guests' desires | hotelnewsnow.com

What guests want continues to change, and hotel brands are responding via guestroom design.Hotel room designs are changing to more compact rooms built for functionality and technology-savvy travelers. Several new brands are reflecting the changes, and other brands are following suit as they renovate their properties.

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HSMAI Announces Promotions and New Staff Joining Team

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Marketing Technologists: Who They Are and Why They Matter [Infographic]

he digital marketing landscape is constantly evolving. New trends create new opportunities, and new technologies are developed to help support initiatives. But managing that process of identifying a need, finding the right solution, and integrating the technology into your workflow can be difficult. Enter the marketing technologist.

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With all the noise, are more and more people opting out of hotel marketing?

In email marketing, an unsubscribe represents someone saying \"that's enough.\" But email doesn't exist in a vacuum, it's just one channel in a growing landscape of online messages. In 2006 there was no such thing as a brand Facebook page or advanced ad targeting, so is all this marketing noise in 2016 driving more and more people to opt out of these messages? Here's what we found.

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Westin Sleep Well menu offers foods that promote sound slumber | ehotelier.com

Westin Hotels & Resorts has officially introduced the Westin Sleep Well Menu, now available 24- hours a day, seven days a week at the brand's more than 200 hotels and resorts around the world. Recommended by the experts at SuperFoodsRx, the items on theWestin Sleep Well Menu are packed with amino acids, vitamins and minerals that promote rest and recovery. In response to the growing number of studies emphasizing the benefits of a restful nights' sleep, Westin designed the menu to help guests ease into sound slumber so that they can easily adjust to a new time zone, recover from a hectic day of travel or prepare for an active day ahead.

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LeisureLink and Streamline Announce New Partnership

Streamline, the fastest growing property management software in the industry, has joined forces with LeisureLink, the global leader in vacation rental technology and distribution. The new two-way Streamline LeisureLink interface provides client partners with seamless communication between their technology platforms. The result is an automated system that efficiently improves inventory distribution through the Global Distribution Systems (GDS) and all major Online Travel Agency (OTA) websites.

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Ohio Wyndham Rebrands as M Star Columbus North

Magnuson Hotels, America's fastest growing hotel brand, announced today the complete re-branding of the M Star Columbus North. Formerly the Knights Inn Columbus, Ohio, the hotel will upgrade its local, regional, and national market to attract travelers via an affiliation with Magnuson Hotels' global portfolio of over 1,000 hotels.

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Cuba hotel market: strategy, strategy, strategy... | hotelsmag.com

The race to enter the Cuban hotel market for U.S. groups was officially declared after Saturday's announcement by Starwood of the signature of three Havana hotels (Inglaterra, Quinta Avenida and Santa Isabel). Fantastic news for the industry and for this market, but here is where the similarities with other world hotel markets end. Cuba is the world's most concentrated hotel market in terms of ownership. No wonder the largest Latam hotel group is Cuban. Eight hotel groups control the entire inventory of 67,000+ rooms in the island. Just three groups own 82% of the hotel assets. Even Airbnb has a long way to go. They are still at 3,700 properties of a total of 19,000+ authorized by the Ministry of Tourism.

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eRevMax signs new partners and clients at #ITBBerlin2016

Leading hospitality technology solution provider eRevMax has witnessed a strong response from interested partners and customers in the recently concluded ITB Berlin. Multiple client meetings have resulted in signing new customer hotels for its flagship solutions, RateTiger and RTConnect, and adding new partners for the recently launched LIVE OS Partner Program.

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Research from Onyx Payments Underscores Strength of Online Travel Agents

Onyx Payments, the world's leading provider of commission payment processing, reconciliation and related data for hotels and travel distributors, today announced new research confirming the strength of online travel agents (OTAs) within the hospitality industry.According to an Onyx Payments study, OTAs now represent the second-largest travel booking channel (after direct hotel channels) with a 24-percent share of bookings in the EU-3 countries of France, Germany and the United Ki ngdom. The recent growth in share of bookings was taken from global distribution systems, traditional travel management companies and hotel call center bookings.\"OTAs have clearly established themselves as a dominant booking channel and are here to stay, with new entrants and consolidation signaling this channels maturation, said Mark Dubrow, CEO at Onyx Payments. Over the past five years, OTAs in the EU-3 grew solid double digits, and were one of only two channels that grew in that period. With this healthy competition, we anticipate continued innovation across the entire industry as players find new ways to reach the buyer.The study, which looked at the market share of booking channels across the EU-3 and the United States between 2010 and 2015, found that: OTAs are the second-largest channel in the EU-3, experiencing a 14-percent increase in booking volume to reach a 24 percent market share by 2015. The channel is projected to grow an additional 15 to 20 percent by 2020. This growth will be driven by consumers continued preference for digital platforms and websites that provide extensive information about bookings particularly in the EU markets where supply is more fragmented than in the United States.In the United States, the OTA channel has seen a dramatic increase of over 50 percent to comprise a 17 percent share in 2015. OTAs are projected to grow an additional 20 to 25 percent by 2020. Despite the higher prevalence of chain hotels in the United States, OTAs are now

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Using Digital Technology to Rethink Hospitality | hotelbusiness.com

When it's mission-critical to know more about the latest digital innovations in the hospitality space, the time is now. In order to master the hotel industry's digital transformation to realize the substantial economic benefits and retain guests' interest, brands must be able to adapt and overcome significant challengesnamely the growth of OTAs and sharing economy websites such as Airbnb and HomeAway.

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The Chat Bots Are Coming! The Chat Bots Are Coming! | mediapost.com

If Miss Piggy is any indication, some of our online discussions are about to be as artificially intelligent as AI can take us. That may be eerily far, indeed as the best Go players in the world will attest. The last time I checked in with Swyft Media co-founder Evan Wray, way back in December, emojis were all the rage. Presumably, they still will be for quite a while even if they're history in their country of origin, Japan. But I know Swyft Media is also among those developing technology to allow brands to simultaneously launch multiple pages to facilitate direct messaging with users. So I asked Wray a few general questions about the technology.

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Tambourine Releases Dynamic Personalization Engine for Hotels

New York, NY March 21, 2015 Tambourine, a marketing technology company for hotels worldwide, has announced the release of its Dynamic Personalization Engine. The new technology personalizes the experience of hotel website visitors based on their previous booking behavior, their geo-location and the pages they visit on the hotel website.

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Revinate Surges Forward, Exceeding 30,000 Customers

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, today announces that more than 30,000 customers have selected Revinate for its superior services, which include reputation management, guest satisfaction, email marketing, customer relationship management (CRM), and on- site guest engagement. Hotel ICON in Hong Kong is among the most recent hotel organizations to sign up for Revinate service. \"We believe that ICON sets the standard for hoteliers in Asia Pacific,\" says Richard Hatter, General Manager at Hotel ICON. \"We're looking forward to the advantage that increased guest insights and better personalization of the guest experience will bring to our organization.\"\"Revinate continues to be the best decision I've made for this hotel so far,\" says Philip Lategan, General Manager of the Morning Star Express Hotel in Pretoria, South Africa. \"We ranked 16th in South Africa within our category on TripAdvisor, representing the top 1% of hotels in South Africa, and we were the only hotel in Pretoria to receive the prestigious 2016 Travelers' Choice Award. This would not have been possible without Revinate Reputation and Surveys.\"Sian Walker, E-commerce Marketing Manager of the Royal Garden Hotel in London says, \"Revinate Marketing is helping us to drive direct bookings revenue from an increasingly loyal base of repeat customers. For example, we can directly attribute 35 reservations and 26,865 in revenue to a recent campaign we ran.\"Revinate helps customers better connect with the guest experience. Since the beginning of this year, personalized marketing campaigns created with Revinate have generated over $1M in direct bookings. \"With this customer milestone, Revinate continues to be the best-of-breed choice for reputation management and guest experience in hospitality,\" says Revinate CEO Marc Heyneker. \"We're honored to serve so many of the world's finest hotels, and we'll continue to make our te

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Balancing the owner, brand and management equation | hotelnewsnow.com

Owners looking for the perfect relationships with brand and management companies should consider finding business partners that have similar goals for their properties. Given the proliferation of hotel brands and their changing positioning, owners and asset managers can gain a competitive edge by aligning themselves with insiders who have an intimate knowledge of brand standards, value propositions, distribution and marketing and loyalty programs.

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Who's winning the social media engagement game | hotelnewsnow.com

What hotel brand engages the most with its guests? A recent report gives some insight on engagement, impact and responsiveness. Let's dissect. When you have five hours to kill at the San Francisco International Airport, you start to ponder unthinkable things. Like hey, maybe I'll finally buy that book on meditation and learn it while I sit here. Yeah right. No sense of relaxation at that airport.

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How Can Data Benefit Hotel Employee Time Management?

In an effort to help our peers compete, we at ALICE sat down with a roundtable of New York City's leading hotel General Managers to learn how they are leveraging data to run their hotels. We share our findings in our report, \"The Data-Driven Hotelier.\"

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Hospitality Trends: Beacon Technology and Augmented Reality | samsung.com

In today's competitive market, hotels are striving to be more than just a place to spend the night, providing guests with a rich hospitality experience that improves on everyday life. This focus on differentiation makes the hospitality industry an ideal place to implement augmented reality (AR) and beacon technology, two of the latest and greatest hospitality trends. Hotels can offer a personalized experience leveraging devices already in their guests' pockets, while also utilizing these technologies to increase upsells and marketing objectives. But it's essential that hotels use beacons and augmented reality thoughtfully, so that the technology expands upon the experience already created by the physical hotel, rather than complicating it for guests.

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Four Seasons Hotels & Resorts ranked Best luxury Hotel Employer in the YHS Rankings

Lausanne The Young Hoteliers Summit (YHS) Rankings 2016 aims to identify the most desirable employers in the hotel industry as perceived by young hoteliers worldwide. It gives insights into the views and priorities of the future generation and recognizes the companies that are at the forefront of employment practices. A snapshot of the results was presented during the opening ceremony of YHS 2016 on 14th March 2016.

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Starwood Hotels and Resorts Announces Details for Completion of Spin-off and Subsequent Merger of Its Vacation Ownership Business

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) (\"Starwood\") today announced that its Board of Directors has set a record date of March 28, 2016, for the proposed spin-off of its vacation ownership business, Vistana Signature Experiences, Inc. (\"Vistana\").

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ADARA Reveals New Insight into Elite Travelers

A major new piece of data driven research from ADARA, the global travel data platform, reveals today how marketers should challenge how they target the Elite Traveler* market. Contrary to the industry's view, the Elite Traveler conducts a higher number of searches prior to booking flights and hotels compared to non-Elite Travelers (94% vs 76%, respectively) and has a much wider booking window as a consequence. Elite Travelers will also drop luxury to secure the right location for their needs. As a result, if targeted correctly, Elite Travelers will be receptive to deals, packages and paid for upgrades. ADARA is able to provide marketers with this unique insight into an elusive yet valuable audience through its proprietary technology and unique dataset.

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HOSPA secures Savoy Educational Trust grant for further development of the Association's hospitality Revenue Management courses

HOSPA the Hospitality Finance, Revenue Management, Marketing and IT Professionals Association is delighted to announce that it has successfully secured a 10,000 grant from the Savoy Educational Trust, to be matched by investment from HOSPA, to further the development of the Association's hospitality focused Revenue Management courses.

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Fairmont Hotel Study Proves Cultural Immersion, Emotional Connection and Place Identity Define \"The New Luxury\" in Travel

Fairmont Hotels & Resorts today released key findings from its Luxury Insights Report: Stewardship of Iconic and Historic Buildings, part of a new series of research-led, data-driven reports focused on current trends in luxury travel. This inaugural volume reveals the vital importance of emotional fulfillment, place identity (the psychological connection to a destination) and cultural immersion in the decision-making process of luxury travelers worldwide. Fairmont's first Luxury Insights Report explores the role of architecture, property development, and thoughtful preservation and restoration as emotional drivers that influence purchase decision.

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How to Craft a Killer Brand Voice and Mission Statement for Your Content Marketing | contently.com

There are two parts of content strategy that I truly love: creating a mission statement for your content marketing operation, and crafting a brand voice. Creating a mission statement is one of the most difficult yet enjoyable stages of the content marketing journey. A great mission statement not only speaks to your content plan and goals, but also captures who you are as a brand and publisher. It's the rallying cry that makes you excited to come to work every day, pushing you to do moreand do betterthan your competitors.

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Premier Inn launches audiobook created to send listeners to sleep, voiced by Lenny Henry | hospitalityandcateringnews.com

Reinforcing the brands commitment to a Good Night's Sleep, Premier Inn has today, on World Sleep Day, launched a first-of-its-kind audiobook one that has the sole aim of putting its listeners to sleep! Voiced with the soothing tones of Lenny Henry and designed by sleep expert Dave Gibson, the sleep book incorporates sounds and tones proven to induce feelings of relaxation.

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New York's Plaza, Dream Downtown heading to auction | hotelsmag.com

The famed Plaza Hotel and the Dream Downtown in New York City are expected to be auctioned off at foreclosure on April 26 by the mortgage holders, billionaire brother David and Simon Reuben, according to a Bloomberg report. The move will serve to end a two-year ordeal over the state of the hotels' ownership after current majority owner Subrata Roy of Sahara India Pariwar went to jail in India for defrauding investors.

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IHIF: Investors in Russia and Germany talk branded hotel opportunities | hotelmanagement.com

At last week's 19th International Hotel Investment Forum, investment experts from two countries discussed the state of branded hotels and how midscale brands are gaining traction in secondary markets.

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Hotels vs. resorts | hotelsmag.com

During a recent presentation, I was asked what I thought was the biggest difference in running a hotel versus a resort. As I answered, I realized that when I entered the hospitality business I was not aware of the complexity of the resort side of the business. Resorts can be in urban areas such as Miami or Scottsdale but many, such as our resorts, are located in more remote locations without the infrastructure of a city or town. Running resorts can be tougher as the manager has to wear many hats and has multiple revenue departments. Below are my top 10 differences between operating a resort property:

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Lodging Drives Steady Growth in U.S. Travel Market - Phocuswright Research

Demand is high for all types of travel in the U.S., but the hotel sector is having an especially rosy few years with demand rising faster than supply. Hotels continue to rule as the most important source of sustenance for online travel agencies (OTAs), so dominance of online share will shift slightly to OTAs from suppliers. A new Phocuswright report, U.S. Online Travel Overview Fifteenth Edition, provides a detailed overview of travel distribution in the U.S., with analysis of trends in market share, technological innovation and consumer behavior.

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SiteMinder wins coveted Top hotel Star Award

SiteMinder has again been recognised for its best-in-class technology solutions, receiving on Sunday the coveted Top hotel Star Award in Germany in the category of 'online' for The Channel Manager. The announcement made at Gastro Vision, the business forum for Germany's top decision makers in the hotel, restaurant and catering industry placed SiteMinder's Channel Manager in the top, Gold position, as voted on by subscribers and affiliates of Top hotel, Germany's most-read hotel magazine.

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Choice Hotels Strategic Venture to Drive Hotel Development for Cambria hotels & suites Brand in Major Urban Markets

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced a new strategic venture with CapStar Hotel Company, an established and well-known hotel investment group, to help drive growth for the Cambria hotels & suites brand. The partnership will focus on the brand's new conversion strategy, in top urban areas, to bring hotels to market quickly based on strong consumer demand that comes on the heels of a strong growth year for Cambria hotels & suites.

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Bring back the fold (aka toilegami) | hotelsmag.com

It's a small detail, but in many eyes it's an excellent indicator of great housekeeping service so allow me to use this week's post as a campaign to bring back the art of toilegami. Those carefully folded tissues in guestroom bathrooms have become scarce almost disappearing from the housekeeping agenda.

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What guests look for in hotel website guestroom photos | hotelnewsnow.com

Guestroom photos on hotel websites can affect customers' decisions to book and guests' perceptions of the room before they check in. With the hotel industry becoming more competitive, multiple surveys have demonstrated the importance of hotel design features for overall quality of service.

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HSMAI Region Europe active in Stockholm

Hospitality Sales and Marketing Association International (HSMAI) Region Europe is organizing a breakfast meeting and a CRME certification on 5th April as well as a Distribution & Marketing Strategy Conference on 10th November 2016 in Stockholm, Sweden.

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Anaheim Majestic Garden Hotel's reach eclipses 100,000 future travelers in just 6 months with Flip.to

The Majestic Garden Hotel, a castle-themed resort just steps from Disneyland Resort in Anaheim, California, reached over 100,000 future travelers in its first six months with Flip.to. The advocacy platform for hotels has bolstered existing marketing efforts, helping this rebranded, family hotel tell a rich story as they transitioned to an independent property.

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HotelREZ helps independent hotels target Chinese Travellers

Hotel representation company HotelREZ Hotels & Resorts announces the launch of a new product, REZChina, aimed at helping the independent hotels access the very lucrative market of Chinese outbound travel. China's current status as the world's largest outbound tourism generator and outbound tourism spender, makes it a key market and one that most hotel businesses simply cannot afford to overlook. According to China Outbound Tourism Research Institute, in the first half of 2015 alone, China was accountable for as many as 61.90 million outbound visitors, representing an increase of 12% compared with the same period of 2014. And as far as forecasts go, Asian brokerage group CLSA estimates that by 2020 the number of outbound travellers originating from China is likely to hit the 200 million mark.

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Riverside checks in with hotel software expert Guestline

The Riverside Company has entered a definitive agreement to invest in Guestline Limited (Guestline), a leading provider of mission critical software for the hospitality sector. The transaction is expected to close imminently. Guestline, based in Shrewsbury, UK, serves a broad customer base of independent hotels, hotel chains, pub companies and serviced apartments; delivering proprietary hospitality software solutions via the cloud. Guestline's services essentially pay for themselves by increasing occupancy, average room rate and yield. Guestline is a trusted partner for properties in 20 countries across four continents.

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LeisureLink White Paper Explores Strategies to Help the Ski Industry Boost Their Summer Mountain Sales

LeisureLink has just announced the release of a new white paper titled \"Boosting Summer Mountain Sales\" examines the opportunities that the off-peak season offers property management companies (PMCs) to tap into a fresh guest base and increase revenue. The highly anticipated document is the result of an elite panel collaboration that included HomeAway Vice President Bill Furlong, Expedia Director of Market Management Josh Saunders, President & CEO of Ski.com Harry Peisach, Inntopia CEO Trevor Crist, and LeisureLink CEO Julian Castelli.

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CHTA President Sees Growth Potential From German Market, notes Airlift, Intra-regional Connectivity Remain Challenges

Caribbean Hotel and Tourism Association (CHTA) President Karolin Troubetzkoy sees Germany and other European countries as a region with untapped potential for many Caribbean destinations and is advocating for open skies and ease of travel restrictions to stimulate arrivals. At the recent ITB Berlin, the world's largest travel trade show, Troubetzkoy applauded the statement by President of the German Travel Association (DRV) Norbert Fiebig who called 2016 \"The Year of the Caribbean,\" referring to the opportunities for growth for the Caribbean from Germany. \"Many of the traditional popular travel destinations for Germans such as Tunisia, Egypt and Turkey have lost some attractiveness to German travelers due to recent events that have taken place there,\" Troubetzkoy stated. \"German travelers are looking for what they perceive to be safe destinations, and the Caribbean ranks very high in that category. The Caribbean is also being considered for 2016 summer vacations, as many other traditional summer destinations such as Spain, are already booked and are priced higher than a Caribbean getaway.\"

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Local Businesses Need to Keep it Local, Online and Mobile to Attract Tourism Dollars

IT'S time for destination marketing to go local and mobile. There's no need to go and create new tourism products or services, trails or campaigns. Why? Because the most popular tourism activities remain eating, drinking, shopping and sightseeing. \"This is where the profits and growth opportunities to the visitor economy are,\" says Bronwyn White, travel industry futurist and co-founder of MyTravelResearch.com. \"So work with what you've got.\" \"Whether it's sale or promotion time, or finding out what's on the menu at nearby restaurants, consumers and travellers naturally want to know what's going on around them,\" she says. White's argument is based on research that shows that90% of travellers say they use their mobile phones when on holiday. Over a third of tourists use their mobile devicemore while travelling. Businesses need to be found via clear local and community marketing accessible to smartphones. \"It's the role of local government and chambers of commerce to help local commerce and tourism industry understand the importance of working together to form a strong visitor economy and compelling proposition,\" she says. White cited a Bright Local study that found 61% of people were more likely to contact a local business with a mobile site a website that works well on hand held devices. \"Tourists are looking for information, reviews, maps and physical addresses. As obvious as it seems, businesses do not always have these things,\" she admonishes. White's argument is that whether or not they are food or shopping related, it is imperative to ensure that local businesses are optimized for mobile, because tourists (and residents) are nowadays \"always\" looking and searching on their mobile devices. White says there are five things that local food, drink, shopping, entertainment and retail businesses must do:1. Make sure their business is listed on Google My Business.2. Populate the Google My Business listing with great content, including phot

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Questex Travel Group Announces Revitalized 2016 MEET National Event

Questex Travel Group today announced that it will launch a fresh, revitalized program for the annual MEET National event, formerly known as HSMAI's MEET National, Sept. 7-8 at the Walter E. Washington Convention Center in Washington.

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The Marcus Corporation Launches Graydient Creative

The Marcus Corporation (NYSE: MCS) today announced the debut of Graydient Creative, a digital marketing business offering a full spectrum of digital solutions serving organizations needing best-in-market websites and other digital assets. Graydient Creative, previously an in-house function of The Marcus Corporation, will now serve clients nationwide specializing in the hospitality, entertainment, retail, restaurants, spa and wellness and amusement industries.

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Gillian Tans of Booking.com: Internationalism is in our DNA' | director.co.uk

Gillian Tans the chief operating officer of the Dutch travel website Booking.com tells Director about conducting 1,000 experiments a day, cycling around Amsterdam and how sitting on office floors fosters better employee interaction. Being Dutch has helped Booking.com's international expansion. Holland is so small; you could sign up every hotel in the country within a few hours. We've had to focus on the world outside. Now we have over 170 offices in 60 countries. I often sit on the floor in the office. It shows you have nothing to hide and people think you're approachable. Plus [by sitting on the floor], you hear a lot of things, right?

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The Young Hoteliers Summit 2016 finally kicks off!

LAUSANNE, the 7th Edition of the Young Hoteliers Summit 2016 started at the Ecole Hoteliere de Lausanne and warmly welcomed over 80 motivated delegates, accompanied by their professors, as well as distinguished hospitality leaders from recognized companies all over the world. Launching with an exceptional Opening Ceremony, the two first days of the Global Summit included various workshops, focus groups, keynotes and panels, led and held by representatives of Four Seasons Hotels & Resorts, Dorchester Collection, DBRC Continental, Expedia, FRHI and The Leading Hotels of the World. The highlight within the first two days was the announcement of the challenge.

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Study finds that 63% of app messages hit customers at the wrong time

Leanplum has found that app managers are frequently sending push notifications when users are not engaged or otherwise overwhelmed by competing messages. By conducting analysis of more than half a billion push notifications, Leanplum found that the best times for engagement vary widely between weekdays and weekends, and also between different regions. For example, open rates at the weekend in EMEA are highest late in the evening, reaching a peak at 9-10PM, but in Asia-Pacific peak weekend engagement is across the morning.

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Hotel Loyalty - What's driving customer loyalty for today's hotel brands? | PwC Report

What do travelers find to be the most compelling aspect of hotel loyalty programs? Are the loyalty behaviors of Millennial travelers unique to this age group? How can traditional loyalty programs compete with the increased presence of sharing economy travel options?

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The social iceberg: The data on 1:1 marketing may surprise you | marketingland.com
Columnist Chris Kerns delves into data showing that while the tip of the social media iceberg involves a brand's entire audience, the bulk of it is made up of one-on-one conversations with individuals. In the world of social media, marketers are always looking to optimize their tactics to reach the most people in the most powerful ways. We work hard to plan the time, language, imagery and tone/voice of every social communication as we meticulously craft out our calendars with precision.

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PolyU Study Finds Personal Factors Drive Mainland Shoppers Back to Hong Kong

The desire to develop personally, enhance self-esteem and build prestige provide significant ongoing motivation for mainland Chinese to shop in Hong Kong, according to Dr Nelson Tsang, Miss Louisa Lee and Miss Carrie Liu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published study. The researchers suggest that understanding these factors, and related factors that are less affected by increases in the number of trips to Hong Kong, \"will help destination marketing organisations and retailers formulate strategies that will suit the needs of mainland Chinese tourists and encourage them to shop more often in Hong Kong and to spend more\".

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First Networking Platform Purpose-Built for Tourism Industry Launches Today

After ITB Berlin closed its doors last Sunday, 3BaysOver officially launches its online B2B-networking platform for the global tourism industry. Tourism professionals can now sign up to 3BaysOver and instantly network with their peers from over 150 countries. Users can search for and communicate with tourism professionals, showcase themselves and their companies, promote business events, and manage membership directories.

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The rise of the wellness hotel | hotelsmag.com

With popular culture focusing more and more on preventive health and fitness lifestyles, there is increasing demand for hotels which place importance on wellness (far beyond pampering). Buzzwords such as eco-luxury, gluten-free, cleansing, detoxification, vitality and mindfulness are all part of the wellness dictionary becoming commonplace in the hospitality industry.

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Skip Reception and Go Directly to Your Room With a Mobile Key from hetras' Mobile App

Just imagine: Juan is at the airport, where he books a hotel room on his smart phone before his flight to Glasgow. He checks into his hotel while waiting for his luggage in Glasgow. Then, he takes a taxi to his hotel, where he bypasses the front desk, goes directly to his room, and opens the door with his mobile phone.

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StayNTouch Partners with Travel Tripper, Joining Innovative PMS and Mobility Solutions with a Powerful CRS to Produce Seamless Booking and Check-in Experiences

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, announced a partnership with Travel Tripper, whose booking technologies help hotels generate demand, optimize conversions, and maximize revenue. The robust two-way interface between the two systems makes the guest booking and check in experience seamless, enhancing hotels' ability to attract, keep, and better serve their customers.

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Icehotel to go year round with solar powered property | breakingtravelnews.com

Sweden's Icehotel has revealed plans for a permanent sub-zero ice experience including bar, art gallery and suites for overnight stays available 365 days of the year. Like every winter for the past 26 years, construction of the forth-coming Icehotel is about to take off in Jukkasjarvi, Swedish Lapland. The ice from the Torne River is transformed to art sculptures and architecture that is set to attract thousands of visitors before it melts away in spring. But this winter might be the end of an era.

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Addressing the Whole Guest Experience: A Multi-Channel Strategy to Driving Direct Bookings

We have been hearing a lot of buzz, and frankly, confusion, about the role of Google in the booking decision process. While Google is one important touchpoint, the guest journey is much more complex, involving a wide range of channels and key decision points. In order to address the needs of your potential guests as they make travel decisions, it's important to have a holistic view of the guest experience at each stage, across all channels.

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Ski.com Partners with Umapped to Engage Travelers and Collaborate with Travel Professionals

Ski.com, North America's largest provider of custom ski vacations has teamed up with Umapped, the innovative collaborative itinerary solution, to offer travelers mobile engagement with real-time information that extends to their personal and social networks.

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Conrad Chicago Thinks Tech First When Designing Meeting Experiences

Conrad Hotels & Resorts today announced a partnership between its Conrad Chicago property and Social Tables, the award-winning, collaborative event planning software. This partnership underscores Conrad Chicago's commitment to providing a luxury environment that blends intuitive service and smart connectivity for all of its guests including meeting and event planners.

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Hotels embrace creativity to generate extra revenues | hotelnewsnow
Hotel operators are finding new ways to generate additional revenues. Some sell fitness club memberships; others provide short-term meeting room, guestroom and parking rentals. Hotels typically generate revenues from a limited pool of sources: guestrooms, food and beverage, banquets and catering and gift shops are the most common. Today, some hotel operators have uncovered new avenues of revenue generation, including fitness club memberships, short-term guestroom and meeting room rentals and parking space rentals to non-guests. Some resorts with golf courses and tennis courts sell memberships to local residents to increase usage of the facilities, but now a few transient hotels with large and well-equipped fitness facilities are able to market their services to local residents.

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Are hotels doing enough to cash in on convenience? | hotelnewsnow.com

Amusement parks have figured out how to use technology to skip lines, make F&B reservations and purchase in-the- moment upgrades, but hoteliers have yet to harness the revenue-driving power of tech-driven convenience. At the recent 2016 HTNG North American Conference, SeaWorld Parks & Entertainment Chief Information Officer Darla Morse described how that company, which is moving into the world of hotels and resorts, created an app that helps monetize the very idea of convenience at its amusement parks.

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How to make your hotel feel more like home | hotelnewsnow.com

A hotel has to flow and feel welcoming and comfortable. Here are tips on how to help guests feel more at home. I've been involved in the architecture and design of many hotels. My experience working hospitality on three continents has taught me one critical key to success: pleasing your guests. I adhere to the wisdom of Steve Jobs: Design is not just what it looks and feels like. Design is how it works. How do you ensure your facilities will work for guests, providing what pleases them, what they like rather than what architects and designers like? By being empathetic to travelers.

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Hotel Confusion: Another Reason You Need A Good Travel Agent | forbes.com

If you know the difference between Hyatt House, Hyatt Place, Hyatt Centric, Hyatt Ziva and Hyatt Zilara, stop reading now. I am guessing Hyatt Residence Club could be fractional ownership, or then again, they could be extended stay properties, as is Marriott International's Residence Inn.

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WoodSpring Hotels chooses TrustYou to manage the reputation of its portfolio of hotels

WoodSpring Hotels, operators of the WoodSpring Suites and Value Place brands, has selected TrustYou's guest surveys and review analytics suite to manage the online reputation of their hotel portfolio. With the reach of TrustYou's review scores and Meta-Review summaries on Google, Kayak, Trivago, Skyscanner and hundreds of other review web sites, WoodSpring Hotels can now track and respond to guest feedback quickly and easily for all their hotels. The hotel chain will use the sophisticated guest survey tool TrustYou Stars. The collected reviews will be sent out to guests during and after their stay and will become part of the TrustYou Meta-Review summary and TrustScore ecosystem.

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Histoires De Parfums Creates Personalized Scent For First-ever Hotel Partnership At Fontainebleau Miami Beach

Fontainebleau Miami Beach today unveils a bespoke scent created by Histoires de Parfums Founder Gerald Ghislain, inspired by and available exclusively at the storied property. The collaboration between the two luxury brands marks the first time the niche fragrance line has designed products for a hotel partner. The scent is titled Est. 1954, the year Fontainebleau was founded, in keeping with the Histoires de Parfums practice of referencing significant events, places, or public figures through a specific date. Beginning in March 2016, Fontainebleau will offer guests in-room Histoires de Parfums Est. 1954 amenities of shampoo, conditioner, body wash, body lotion and bar soap.

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Why Hoteliers Need to Pay Attention to Snapchat, Now!

Snapchat has the potential to be the next great story telling platform for hoteliers. Snapchat is no longer just for teenagers. According to Venturebeat, Snapchat has 100 million daily users, 65% of whom upload photos, videos and create stories for their followers. Emarketing also reported that older millennials (25-34 year olds) account for the second largest share of users on Snapchat.

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Think Outside of Technology | hotelspeak.com

I read an absolutely invigorating article on eHotelier recently which considered a number of ways that hotels can compete against Airbnb. If you are interested, you can read it here. The author, Alex Shashou of ALICE App, very eloquently offered different ways in which hoteliers can leverage technology to improve the entire customer experience and how to differentiate your hotel(s) offerings versus not only Airbnb but also your more historical (and future) competition.

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Luxury hotel chains that are a hit on social networks (Infography) | hospitality-on.com

Discover which hotel chains positioned on the luxury segment segment mave the most \"Likes\" and \"Followers\" on Facebook and Twitter!

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Small hotels get more direct bookings: research | ehotelier.com

Direct phone calls, emails and walk-ins account for one in every three reservations made within the small accommodation industry, Little Hotelier has found. The finding is part of the research undertaken into the reservations made by Little Hotelier's customers globally throughout 2015.

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Guestline systems driving revenue and occupancy across Australian hotels

Guestline are pleased to be delivering results and growing operations across Australia. Sydney Boulevard Hotel in Sydney is enjoying results with Guestline's Rezlynx PMS solution and the Best Western Plus Travel Inn Hotel in Melbourne is the latest property to install their solutions.

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IHIF: If it's March, it must be Berlin | hotelsmag.com

I am flying back from the International Hotel Investment Forum (IHIF), now in its 19th incarnation (I think I've been to all but one due to weather delays), taking its turn in the investment conference calendar after ALIS in L.A. and before AHIC in Dubai. And around and around the movers and shakers go. No doubt these events serve a great purpose to bring the dealmakers together, to take the region's performance pulse and kick around topics ranging from the next iteration of luxury to new market opportunities; cybersecurity; and the state of real estate values in the cycle.

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Millennials Spending Power Has Hilton Weighing a 'Hostel-Like' Brand | bloomberg.com

Hilton Worldwide Holdings Inc., the world's biggest hospitality company by number of rooms, may add a new brand that focuses on small, cheap hotels in big cities, Chief Executive Officer Chris Nassetta said. There's potential for something that has more of an urban flair, more of a micro-hotel, Nassetta said in an interview in Berlin. We haven't made a decision to do anything in that space, but it's certainly one of the things we've been exploring.

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The Young Hoteliers Summit 2016 is on its way!

Switzerland - The seventh edition of the Young Hoteliers Summit is fast approaching. Aiming to build a dynamic communicative platform that bridges the gap between leading hospitality companies, YHS will warmly welcome this year many industry masterminds and top notch talents of over 40 hospitality schools from around the world. From the 14th to the 16th of March 2016, this international gathering of students and experts will come together at the Ecole Hoteliere de Lausanne, Switzerland. It will comprise of three days of exciting workshops, inspiring speeches from industry leaders and will culminate with the challenge, provided by Four Seasons & Resorts.

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Harnessing User-Generated Content Lands Social Media Win for WestJet

WestJet's 2015 Christmas Miracle campaign snagged one more unexpected miracle: unprecedented traffic to their website courtesy of social media aggregation platform, Hashtagio.

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Leonardo Worldwide at ITB Berlin to Showcase the Latest Technology for Hotels to Better Manage their Online Marketing

Leonardo Worldwide, a technology company serving the global hospitality industry, is changing hotel digital marketing for the better. The company is on-site at ITB Berlin (booth 110A in Hall 10.1) demonstrating how its Vizlly Digital Marketing System empowers hotels to manage their digital marketing with less effort, lower costs, and with better results.

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Fastbooking And TrustYou Partner To Help Hoteliers Influence Traveller Choice And Bookings

FASTBOOKING has signed a Partnership with German based company TrustYou, that will help the FASTBOOKING community of independent hoteliers to improve their e-reputation and reinforce their online visibility and their direct distribution.

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Why hotel marketing success depends on personalization | hotelnewsnow.com

A 2014 survey found that travelers aren't as loyal to a brand as loyalty membership programs suggest. Increasing personalization is the best method to make your product stand out in an overcrowded marketplace.

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In-room smart tech continues to evolve at hotels | hotelnewsnow.com

Guests continue to expect all the modern smart features they enjoy at home to also be available in guestrooms when they travel. While this is constant, the specific amenities they seek are rapidly evolving.

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Honeywell Hospitality Solutions Drive 5.8 Percent Utility Savings for Gaylord Palms Resort & Convention Center

The Gaylord Palms Resort & Convention Center, a 1,400+ room property in Orlando, Florida, announced its energy reduction program that is creating a 5.8 percent utility savings a year. The Resort offers the best of Florida all in one place. It is located less than ten minutes from the main gates of Disney and features a 4.5 acre glass-enclosed atrium with over 400,000 square feet of meeting space that makes it a must see Florida destination. With warm Florida temperatures year round, The Gaylord Palms established sustainability goals to conserve energy and keep guests comfortable. Honeywell's INNCOM network and energy management solutions were incorporated in the goals to fully monitor and optimize the property.

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7 Days Booster Launches With Triplex Hotel Solution

A new program to benefit hotels of all sizes was introduced today by Mr. Eric Wu, CFO and Executive Director of Plateno Group and 7 Days Inn Group Holdings Ltd. (NYSE: SVN) during a press conference at ITB Berlin, the global travel industry's leading trade show. The program, aptly named 7 Days Booster, combines several elements of online distribution, marketing, ecommerce, and property design, with education and ultimately access to the 7 Days Inn Plateno Club, which currently boasts more than 80 million members from China.

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Vantage Hotels Named Official Lodging Partner of Jonathan Byrd's Racing

Vantage Hotels has formed a strategic alliance with Jonathan Byrd's Racing that will place Lexington by Vantage and Americas Best Value Inn logos on team cars in over 200 races this year, including the Indianapolis 500. Vantage, which also includes Canadas Best Value Inn, Signature Inn, Jameson Inn, and Country Hearth Inn & Suites, is a top 10 global hotel company with over 1,200 hotels worldwide, from economy to upscale.

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The Data-Driven Hotelier

In an effort to help our peers compete, we at ALICE sat down with a roundtable of New York City's leading hotel General Managers to learn how they are leveraging data to run their hotels. We share our findings in our report, \"The Data-Driven Hotelier.\"

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TrustYou Launches Advancement of the TrustYou Radar App: Social Radar Enables Hotels to Receive Social Data in Real-Time

Today, TrustYou announces a major advancement to its well-established app TrustYou Radar which is the mobile addition to TrustYou Analytics and connects all users with TrustYou while on the go. The newly developed \"Social Radar\" features collect and display different kinds of social media data about the hotel in real-time. This enables hoteliers to immediately analyze and react to social media posts that are tagged with the hotel or in the location. These include Facebook posts, tweets that mention the @handle of the hotel on Twitter, and Instagram pictures tagged in the geo-location of the hotel. TrustYou Radar now channels the huge amount of social media data across the web in a mobile-friendly way and shows the most recent posts to the user in a straightforward interface.

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Hotels poised to better attract, reach and convert guests as SiteMinder localises global technology

As ITB Berlin 2016 takes full swing, the hotel industry's leading cloud platform, SiteMinder, today announces it has launched its product extranets in multiple languages for hoteliers as part of its continued commitment to helping them attract, reach and convert global guests.

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From Bucket List to Booked: Hilton Hotels & Resorts Empowers Guests to Make Travel Dreams a Reality

Hilton Worldwide (NYSE: HLT) recently launched its \"Stop Clicking Around\" marketing campaign, the largest in the company's 97-year history, which lays out the many benefits to travelers of booking hotel stays directly on the company's website. Now, Hilton Hotels & Resorts is introducing a new way for travelers to turn \"someday\" travel dreams into \"let's go!\" experiences with its Our Stage. Your Story. platform. Through a partnership with motivational bestselling author and Emmy Award-winning choreographer Derek Hough, the flagship brand is encouraging people to move from dreaming to doing, and ultimately book their next great travel story, using tools provided on the online hub www.OurStageYourStory.com. Tapping the Power of VisualizationHilton has found in a recent study1 that 86 percent of travelers set goals for themselves - including places to see and things to do - and for those travelers, visualization is key to achieving their travel goals. To bridge the gap between visualizing and doing, Hilton and Hough are encouraging www.OurStageYourStory.com visitors to create their own digital vision boards. The site offers a selection of templates and a library of bucket-list-worthy destination images to enable aspiring travelers to build their dream experience, find inspiration from fellow travelers and share it through social media.Best known for his leading role on \"Dancing with the Stars\" and soon to star in Broadway's\"Singin' in the Rain,\" Hough explains how motivational tools can help anyone achieve goals. \"In my career as a performer and coach, I am passionate about helping people reach their full potential - both on stage and in everyday life. Visualization is an important method for me to channel my creativity in pursuit of my personal and professional goals,\" said Hough. \"For me, whether on the road for work or taking time for myself, exploring a new place has always been a great way to gain new perspective and soak up inspirati

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Hilton And IBM Pilot Connie, The World's First Watson-Enabled Hotel Concierge

Hilton Worldwide (NYSE: HLT) and IBM (NYSE: IBM) today announced a collaboration to pilot \"Connie\" - the first Watson-enabled robot concierge in the hospitality industry. Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities.

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Valencia Group Expands Boutique and Unique' Hotel Portfolio with Digital Alchemy Marketing

Valencia Group is a truly exceptional hotel company. Each of its five luxury properties is remarkable with its own personality and brand. \"All of our hotels are boutique and unique,\" said Amy Trench, marketing director for the Valencia Group.\" Each property tells guests a story. Digital Alchemy tells that distinctive story with creative guest communications and through social media marketing for hotels.\"

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InterContinental Seeks New Asian Luxury Hotel Brands, CEO Says | bloomberg.com

InterContinental Hotels Group Plc, the third-biggest hotels operator in Asia by number of rooms, is seeking to add new luxury chains in that region, either by acquiring a competitor or by developing its own brand, according to Chief Executive Officer Richard Solomons.

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Iceland sits at crossroads in tourism debate | hotelnewsnow.com

Iceland is spectacular, mystical, mythical and beautiful, and tourists in ever higher numbers have discovered this. Is it time to put the brakes on a little? Iceland's lodging and tourism industry is at a crossroads, if my recent conversations with its movers and shakers are anything to go by.

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Technology, F&B trends evolve hotel meeting needs | hotelnewsnow.com

Technology, F&B and educational programming will figure heavily in the future of meetings at hotels. Sources said technology, food and beverage and educational content are three key areas of hotel meetings likely to evolve in the coming years. In some cases, future upgrades are intended to make meetings smoother and more productive. In other instances, a bold reinvention of longstanding traditions is needed.

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Standing room only: The growth of hotel group meetings | hotelnewsnow.com
As group meetings grow in size, some hoteliersand their marketsare finding it a challenge to keep up. The meetings segment of the hotel industry has rebounded so strongly since the 2009 recession that not only are meetings increasing in frequency but also in size. Hoteliers and their markets now have the enviable chore of keeping up.

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Interel Wins HTNG Techovation Award For Top Global Hotel Innovation For Second Consecutive Year

Headquartered in Dubai, INTEREL, the world's fastest growing manufacturer of integrated room technologies in the luxury, upper-scale and cruise line hospitality industry, took first place in the 2016 Hotel Technology Next Generation (HTNG) TechOvation Awards with its TCP/IP-based Water Management System, a world's first for the hospitality industry. The event was held at the HTNG North American Conference in Amelia Island, Florida.

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LodgIQ Debuts Revolutionary Revenue Optimization Platform At ITB Berlin

LodgIQ, which is firmly committed to bringing the discipline of revenue optimization into the 21st century, today announced the formal launch of its LodgIQ RM and LodgIQ Mobile RM platforms for the hospitality industry. The company has already secured $5 million in seed funding and recently announced the signing of its launch customer, Highgate Hotels. Developed by seasoned travel executives and Silicon Valley technologists with deep domain expertise, LodgIQ is re-imagining the revenue optimization category through various innovative and cutting-edge features.

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The app game: Content is king | hotelsmag.com

Contextual hotel apps have increasingly become a part of the growing hotel app market. Offering more than just booking, check-in, check-out and other basic capabilities, these apps provide content relevant to the guests' trips, whether its on-property or in the hotel's location.

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Capturing The Family Market

Families represent an important market segment for restaurants and cafes. A study conducted by researchers at The Oxford School of Hospitality Management, Oxford Brookes University and the University of Queensland sheds light on how to create exceptional experiences for parents, carers and children that keep them coming back! Here are 9 tips for operators:

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Guestline launch new connection to SpeedyBooker

Guestline are pleased to announce a new connection to distribution channel SpeedyBooker.com. The seamless connection from SpeedyBooker to Guestline's Rezlynx property management and distribution systems means hoteliers can strengthen their reach across global platforms and drive online sales and revenue.

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Guestfolio partnership with Frontdesk Anywhere off to a successful start

Guestfolio, the award winning hotel marketing platform, is delighted to announce that their first two clients with, San Francisco based, hotel management software Frontdesk Anywhere have launched a new digital guest experience with Guestfolio. It's an exciting time for both properties as they kick-off 2016 with the integrated cloud-based platforms that enable them to seamlessly run their properties and enhance their marketing efforts.

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HeBS Digital Launches Tsogo Sun's New Brand Website, a Digital Masterpiece for a Diverse Hotel & Casino Portfolio

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, announces the launch of a new brand website for Tsogo Sun, Africa's premier gaming, hotel and entertainment group.

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IBEROSTAR Hotels & Resorts Launches New Global Digital Ad Campaign

IBEROSTAR Hotels & Resorts has announced the launch of their new global digital ad campaign #TakenFromAResort, focusing on a well-known consumer insight that travelers want to take unforgettable memories and rich experiences from their vacations, rather than souvenirs. At the center of the ad campaign is an innovative digital approach that engages the global community through social media platforms and top-tier international media and travel sites.

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Webinar: How to Select a Hotel Revenue Management System

It's no wonder that hotels and resorts are coming to embrace the technology solutions that enable next-generation revenue management with unprecedented zeal. Yet, implementation of the right solution is only half the battle, and getting from here to there can be a daunting task for even the largest, most sophisticated hoteliers.

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HeBS Digital Releases the smartCMS v7, Technology that Transforms the Hotel Website into the Primary Distribution Channel

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, has launched a major update to its award-winning smartCMS, world-class hotel website technology specifically created to maximize direct hotel bookings. For a second year in a row, the smartCMS won a Gold Stevie Award in the Best Software Programming/Design Category in the 2015 American Business Awards, the nation's most prestigious software-for-business awards program.

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Leonardo Worldwide Technology Transforming Hotel Multi-media Management for Hotel Groups and Travel Websites

Leonardo Worldwide, a hotel technology company serving the global hospitality industry on a mission to make travel suppliers more successful with software solutions that reach, engage, convert and satisfy online travel shoppers, is transforming multi-media management for hotel and travel websites. The company will be on-site at ITB Berlin (booth 110A in Hall 10.1) demonstrating the power of its leading enterprise cloud-based technology solutions for travel suppliers VScape and MediaConnect.

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AH&LA Applauds Legislation in Virginia to Rein In the Rise of Commercial Operators in the Short-Term Rental Marketplace

The American Hotel & Lodging Association (AH&LA) applauded the Virginia Senate's passage of the SB 416. The Limited Residential Lodging Act was amended in recent days to ensure a thoughtful study of this important issue over the coming months before any legislation is enacted. The bill, which now goes to Gov. Terry McAuliffe for consideration, had in its original form codified the preferred collection method of Airbnb while preempting local governments from further regulation of the short-term rental platform's business model.

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Hashtagio powers Social Hubs for travel brands like WestJet and Nova Scotia Tourism, to attract and retain visitors through social media storytelling

Hashtagio, a Canadian-based social media technology company, is breaking down borders between Twitter, Facebook, Instagram and many other social media silos to help companies attract and retain visitors through authentic storytelling. Hashtagio's social media aggregation platform gives brands the ability to harness the power of user-generated content from multiple platforms, keeping users engaged with the brand at the website.

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Duetto to Integrate TravelClick's Demand Hotel Business Intelligence Data into its Market-Leading Revenue Strategy Solution

TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, and Duetto, a market leader in hotel and casino profit optimization technology, have joined forces to integrate TravelClick's Demand360 data into Duetto's GameChanger revenue strategy application to make Open Pricing an even more powerful tool in today's complex distribution landscape. Hoteliers can further leverage Duetto's core functionality that enables hoteliers to independently yield all segments, channels, offers and room types in real time with TravelClick's unique insights into future demand by segment and channel.

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TrustYou publishes free eBook All Things Google: A Guide for Hotels with insights on how to capture most bookings

Munich, 3 March 2016 - Google owns the top 75 percent of the search engine market and has a 78 percent mobile market share.* This also impacts the travel industry. 57 percent of leisure and 64 percent of business travelers** report: \"I always start my travel booking and shopping process with search.\" These impressive statistics show that search engines are an important source for travelers and it is more significant than ever for hotels to make best use of Google. In order to help hotels understand all the ways to reach travelers on Google and to shed light on knowing what is feasible for hotels that don't have a big brand name, TrustYou published the eBook \"All Things Google: A Guide for Hotels\". TrustYou is an expert in the field of online reputation management and powers reviews and reviews scores on Google.

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Hilton Takes Home Top Honors at the 2015 HSMAI Adrian Awards Gala

In 2015, Hilton Worldwide (NYSE: HLT) sparked the world's imagination and inspired new travel experiences through its creative marketing and communication efforts. At last week's Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards Gala in New York City, HSMAI bestowed 84 Adrian Awards to Hilton Worldwide and its portfolio of brands, including three Platinum Awards, HSMAI's highest honor.The Adrian Awards are one of the most respected honors in the travel and hospitality industry. The awards, which recognize outstanding digital marketing, advertising and public relations initiatives, are judged by approximately 200 industry experts, along with leading members of the travel community.

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HSMAI’s ROCET Revenue Optimization Events Coming to the West Coast

Seattle, San Francisco, and Los Angeles Conference Dates Announced

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Hyatt Launches New Brand: The Unbound Collection By Hyatt

Hyatt Hotels Corporation (NYSE: H) today announced the launch of The Unbound Collection by Hyatt, a global collection of unique and independent stay experiences. The Unbound Collection by Hyatt will include a portfolio of new and existing upper-upscale and luxury properties that will maintain a distinct character while providing guests and owners Hyatt's award-winning customer loyalty program, robust operational and marketing resources and trusted, quality brand.

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91st Annual Hotel Ezra Cornell to Examine the Dynamics of Workplace Diversity, Hotel Distribution, Social Media

The 91st Annual Hotel Ezra Cornell (HEC 91) at the Cornell School of Hotel Administration (SHA) will present an exciting array of presentations and workshops addressing the roles that workforce diversity, distribution, and social media play in shaping \"the new normal\" of hospitality.

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Hilton Blue Paper - Travel Trends: The Rise of the Airport Hotel

With more than 8 million people taking to the skies every day, airport hotels are an ever-smarter choice not only for travelers, but for Hilton. That's why we've been introducing next-generation airport hotels around the world from New York to Beijing to Munich with enhanced amenities, design features, dining options and much more. Now, the launch of our new Hilton Amsterdam Airport Schiphol has inspired us to conduct a survey of the airport hotel sector by soliciting opinions about a wide range of topics from consumers.

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Hoteliers, the party is over; act now | hotelnewsnow.com

The industry still refuses to pay attention to the numbers that matter: net operating income. RevPAR is meaningless unless it flows to the bottom line, and that is not so likely now. The black swans have landed and the party is over. U.S. hotels' revenue per available room in January grew 2.4%, according to STR data. Results for the week ending 13 February saw RevPAR up 0.2%* and occupancy down 3%.

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The biggest hotel company in the world | hotelsmag.com

We've all seen it grow over the past half decade, and we've all scratched our heads at how best to adapt to its paradigm-shifting methods of business. Now it is time for the hotel world to awaken to the new reality that Airbnb is the largest and quite possibly the best accommodations company in the world. Here's why.

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Brand call centers can do more to combat OTA bookings | hotelnewsnow.com

There are a number of tactics that a reservations sales agent can be trained to use when callers mention they see the same rate online. As a hotel industry trainer, one of my most popular topic areas is reservations agent sales training, as there are still plenty of hoteliers who recognize voice is an important distribution channel. When I solicit input during my pre-training management consultations, one frequent request is to train agents to do all they can to convince those shopping on online travel agencies to book directly.

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Booking.com Opens a World of Personalised Travel Possibilities With the Launch of Passion Search

Booking.com (part of The Priceline Group [NASDAQ: PCLN]), the global leader in connecting travellers with the widest choice of incredible places to stay, today launched a new technology to help travellers easily search and uncover the most amazing destinations tied specifically to what interests them most. This new way of searching is the most comprehensive of its kind in the travel industry - perfectly matching people's unique passions and interests with the best destination and accommodation to suit their needs, changing the face of travel search which is today constrained by search options limited only to a city or a specific hotel.

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History can create unique experience at hotels | hotelnewsnow.com

A lot of independent hotels are grounded in history, which can aid in the guest experience and sales-and-marketing opportunities. Staying true to a hotel's history, whether through hotel design or sales-and-marketing opportunities, can create a unique selling proposition for independent hotels, sources said.

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Instagram Now one of the Top-Five Travel Marketing Channels

More than 60% of travel companies are now using Instagram as part of their marketing according to new research from EyeforTravel. This puts it behind only Facebook, Twitter, Youtube and LinkedIn.

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EyeforTravel: Booking.com, Starwood Hotels, Google, Roomorama, Skyscanner, Tencent, TripAdvisor and more come together in Singapore

Travel brands are being made to work harder with the shifting use of mobile, social media, sharing economies and the gradual move from offline to online across Asia. They need to plan new strategies, develop new teams and refocus their budgets while trying to maximise ROI and build new revenue streams

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Wellness tourism: in search of the self

Is wellness tourism a pleonasm? Few people go on holiday to suffer, unless they're devotees of adventure tourism or endless treks! But some push the limits of wellness. Spas, body treatments and hot-spring cures have become draws that can entice tourists to travel across the world. Women have already been won over, and a rising number of men are going to saunas. Even children are entitled to a massage before going back to school.A healthy industry

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Snapshot Reveals Its Flagship Analytics Product At ITB

SnapShot Hotel Analytics announced signups for demo access for hotel management teams of its Beta product at ITB Berlin. ITB Berlin 2016, the global travel's industry leading trade show, will take place from Wednesday to Sunday, 9 to 13 March, at Messe Berlin.

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Korean last-minute hotel booking app DailyHotel launches in 10 new countries | techcrunch.com

DailyHotel, a Seoul-based app that lets harried travelers quickly find hotel rooms, has launched in 10 new Asian countries. The startup was founded in 2013 by brothers Ryan and Jimmy Shin after Ryan struggled to find a last-minute hotel room in Seoul. It has raised more than $10 million from Sequoia India, but declined to say exactly how much funding it has received so far.

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Analytics Trends 2016 - The next evolution | Deloitte report
A look at the evolution of analytics and its revolutionary potential to transform ordinary businesses, power new business models, enable innovation, and deliver greater value. Take a look below at our 2016 Analytics Trends.

February

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Checkmate Named best In Class Technology - Innovation at HSMAI Europe's Annual Awards Ceremony

Checkmate's customer communications tool was named Best In Class Technology Winner for Innovation at the annual HSMAI Europe awards ceremony Feb. 10 in London. The evening honored outstanding marketers across Europe and a Best In Class winner was named in each of the five categories: Digital, Social Media, Public Relations, Revenue Management, and Technology Innovation.

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UNWTO confident in Egypt's tourism recovery

UNWTO Secretary-General, Taleb Rifai, has expressed the Organizations' full confidence in the recovery of tourism in Egypt during a recent visit to the country. On the occasion, Mr. Rifai met with Egypt's President, Abdel Fattah el- Sisi, in the presence of the Egyptian Minister of Tourism, Hisham Zaazou. The President reiterated his full support to the tourism sector and its utmost determination in ensuring that Egypt is a safe, attractive and leading tourism destination saying \"if tourism recovers, Egypt will recover\".

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Nickelodeon Hotels & Resorts Debuts its First Ever International Resort in Punta Cana | travelpulse.com

Nickelodeon, the world's No. 1 entertainment brand for kids, has always been known for being playful & family friendly and now, it's adding luxurious to its portfolio. Nickelodeon Hotels & Resorts Punta Cana, the brand-new, five-star resort, is set to open May 2016, and is backed by the signature Karisma Gourmet Inclusive Experience to ensure the perfect family vacation. Our resorts are centered on a passion for play in the ambience of a luxury hotel. Here are six things you'll want to know about Nickelodeon Hotels & Resorts Punta Cana.

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Guests want more from free hotel Wi-Fi | hotelnewsnow.com

Many hotel brands offer free in-room Wi-Fi on a conditional basis, but guests want more. I can't remember my password. I can't remember what special character I used. I can't remember which random letter I capitalized in the word I swore I would remember because it was the name of my first guinea pig when I was 10 years old.

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Worldhotels unveils strategic initiatives for 2016

Worldhotels has announced a detailed outlook on the group's three core strategic initiatives for the year 2016 during its annual conference held in Hamburg. The overarching concept for 2016, \"Tell your Story,\" was also introduced to over 300 participating hoteliers who were hosted at the Grand Elysee Hamburg, one ofWorldhotels' 450 affiliate hotels.

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How Your Hotel Website Can Make a Difference Between Lost Conversions and Loyal Customers. | 4hoteliers.com

The saying goes, 'You never get a second chance to make a first impression', how bad would it be for a potential customer's first impression of your hotel's brand and value to be tarnished by an unresponsive, frustrating attempt at shopping for the perfect room from a tablet or mobile device?

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Wanda Hotels and Resorts takes the first step in 'Asset-Light' strategic transformation.

Wanda Hotels and Resorts and Baicheng Real Estate Group signed a formal agreement on the entrusted management project of Wanda Realm Wuzhishan, which marks the first step for Wanda Hotels and Resorts in its 'asset-light' strategic transformation.

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Hilton Worldwide Announces Intention to Spin Off Real Estate and Timeshare Businesses

MCLEAN, Va. -- Hilton Worldwide (NYSE: HLT) today announced plans to enhance long-term shareholder value by spinning off the bulk of its real estate business into a publicly traded real estate investment trust (REIT) and by spinning off its timeshare business, Hilton Grand Vacations (HGV), as a separate publicly traded company.

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Set It, and Forget It: A Powerful Customer Service Strategy. | 4hoteliers.com

'Set it, and forget it!' Those are the words of Ron Popeil, one of the greatest pitchmen on the planet, known for inventing and selling the Chop-O-Matic hand food processor, the Veg-O-Matic (that he said can slice a tomato so thin it only has once side), the Ronco Pocket Fisherman and many other inventions.

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Golden Tulip Hotels adopt a dynamic distribution model with RezNext and drive 34% of online bookings from OTAs

Easy access to customer generated content and travel information on the internet have empowered travellers to take decisions independently. They no longer have to sift through travel brochures or work out the best deal with travel agents before going on a trip. They know exactly what they want and anticipate hotels to match their expectations. This means travellers are on the look-out for customised deals and seek instant gratification.

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A Scan and a Smile: Enhance Check-in and Guest Loyalty with ID Verification Solutions | hotel-online.com

There's no weariness quite like the fatigue and impatience that sets in at the end of a long day of travel. You've made it through security gauntlets, cramped seats, noisy kids, and traffic to arrive at your destination. What's next a long line of your fellow crabby travelers, or a quick trip straight to your comfy room and minibar? As an hotelier, you know which of these customer experiences translates into greater loyalty, advocacy, and revenue.

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The new hotel-branding spectrum | hotelsmag.com

Over the last 10 years, the number of hotel brands has expanded at an electrifying pace. A recent Associated Press article shows that \"The world's 10 largest hotel chains now offer a combined 113 brands at various price points, 31 of which didn't exist a decade ago. That's a dizzying statistic. And, there is no sign of this trend slowing down.

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The value of a brand promise - Deloitte Report

Recent findings show that a clearly defined and credible hotel brand promise can help generate rebooking, ancillary spending, and brand advocacy. Hotels with year-over-year increases in guest satisfaction earn corresponding gains in both loyalty and market share. However, companies in all segments can improve their financial outcomes by ensuring their hotel branding promise is strong and central to their brand culture, and in making delivery on that promise their main focus. The essence of what drives customer experiencepeople, process, price, and product should be shaped by an unshakable fidelity to the hotel brand's promise.

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Find a hotel rate that seems too good to be true? Look for the resort fee.' | washingtonpost.com

If you've ever found a bargain on a hotel only to discover a few clicks later that the property charged a nonnegotiable resort fee, you're not alone. Last year, 744 properties in the United States added these fees to their guests' final bills, an astonishing 25 percent increase from 2014. That's the bad news. The good news? The harder the hotel industry pushes these unwelcome fees on consumers, the closer the government comes to banning them.

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TRACK Hospitality Software Launches Brittain Resorts & Hotels 80 Agent Call Center with TRACK Pulse

Minneapolis, MN February 5, 2016 TRACK Hospitality Software (TRACK) announced today that their Cloud based Call Center Software, CRM, and Lead Management product TRACK Pulse has been launched for Brittain Resorts & Hotels, one of the largest independent onsite property management companies in North America. With 13 Beachfront Condo Hotels and Resorts, Brittain Resorts & Hotels deploys over 80 dedicated call agents to field as many as 5,000 calls per day.

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Next-generation revenue optimization platform, LODGIQ RM selected by Highgate for portfolio-wide implementation

LodgIQ, a New York based start-up, today announced an agreement with Highgate to implement its revolutionary revenue optimization platform, LodgIQ RM across Highgate's portfolio of 100 hotels and ~27,000 rooms in key gateway markets worldwide. The implementation will commence in March with Highgate's Manhattan properties. Highgate's many distinctions include its status as the largest manager of hotel rooms in Manhattan, operating 10 percent of the total inventory.

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At Budget Hotels, Local Flavor Is Now Included | nytimes.com

It's not unusual to view local art, consume regional foods or meet area trendsetters in boutique and luxury hotels. Now to the great welcome of penny-pinching travelers the trend in lodging to embody the location has trickled down to budget hotels and even brands generally regarded as cookie cutter.

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The Breakers Palm Beach Now Has An Ultra-Luxury Hotel Within The Hotel | forbes.com

Since 1926 well-heeled travelers have been traveling to Palm Beach, Florida to stay in a grand hotel named The Breakers. Back then guests with last names like Rockefeller, Carnegie, Vanderbilt, and Morgan along with U.S. Presidents and European nobility paid four dollars a night, a hefty price that included three meals a day, tennis courts, and rooms with stunning views of the rocky ocean.

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The Hotel Yearbook 2036 breaks new ground, looks 20 years into the future

Wade & Co., the Swiss-based publisher of The Hotel Yearbook, an annual compendium of expert opinion and insights on the future of the hotel industry, announces a brand new publication, and a radical departure from its normal format: The Hotel Yearbook 2036.

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HSMAI: Digital marketing goes mobile | hotelnewsnow.com
Speakers at HSMAI's Digital Marketing Strategy Conference say the phone has become the main screen for marketing messages. Hotel digital marketing is rapidly going mobile, according to speakers at last week's Digital Marketing Strategy Conference conducted by the Hospitality Sales & Marketing Association International.

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Petersham Hotel and Elvetham Hotel drive revenue with Guestlines property management system Rezlynx

The latest hotels to join the Guestline portfolio are The Petersham Hotel in Richmond, London, a privately owned four- star hotel, and The Elvetham hotel in Hampshire, a tranquil, privately owned estate, set in 35 acres of beautiful gardens and grounds.

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Wyndham racks up 90% growth in Latin America and the Caribbean | ehotelier.com

Wyndham Hotel Group has unveiled outstanding 2015 growth with the opening of 38 hotels and the addition of 5,089 rooms in Latin America and the Caribbean, a 90% increase versus the year before. The company's system size in the region expanded to more than 18,917 rooms across 157 properties.

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This is how in-room tablets will change your experience at hotels in 2016 | usatoday.com

Hotel technology is constantly evolving, shaping our experience not only of the properties at which we stay, but in the cities that we're visiting. Brands are getting increasingly creative with the technology they use and the ways they use that tech. We caught up with a few hotel executives to learn more about how their properties are using in-room tablets to enhance customer experience. Here's what they said:

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Unlocking insight with guest feedback text analytics | hotelsmag.com

Written guest comments contain the specifics on how to improve your hotels. Today, there exists significant opportunity for our industry to process this feedback for better operational and marketing insights. That's the message of a new paper from Cornell's Center for Hospitality Research: What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews. I encourage you to read the full report, but key takeaways include the following:

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Gray is the new green, part 14: Appealing to the 'Go Go' generation | hotelsmag.com

A recent newspaper articled dedicated to the financial requirements of retirees proposed a treatise on the matter with three key phases: The first was defined as \"Go Go\" where the individual, as if making up for lost time, was perpetually traveling to compensate for all those years raising a family and building a career. The middle phase was called \"Go Slow\" with said individual still traveling, but typically at a more reserved pace and on a localized basis. With a profound sense of melancholy, the last stage, the \"No Go\" travel era, characterized those who were restricted or unable to explore the globe, mainly for medical reasons.

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Moxy Hotels Continues Its Rebellion Against Traditional Art in its #BlankCanvas Campaign in Search and Support of International, Emerging Artists

Moxy Hotels, Marriott International's edgy new lifestyle brand, continues to rebel against the traditional concept of hotel art with its #BlankCanvas campaign, in search and in support of emerging artists.. #BlankCanvas invites innovative painters, photographers, film-makers, sculptors, illustrators and graffiti artists to submit unique works of art for the chance to be one of the featured artists at new Moxy Hotels. Selected works will become the cornerstone of a permanent contemporary, emerging art collection at each Moxy Hotel.

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AETHOS Consulting Group Report Reveals Poor Support in One HR Area Will Domino Affect Strategies, Efficiencies and ROI of HR Function

In a recent survey of 68 senior human resources professionals in the hotel, restaurant, gaming and travel industries, AETHOS Consulting Group's Andrew Hazelton and Thomas Mielke discovered good news as well as concerning trends that HR and senior leadership should address when tackling goals in 2016. The root of the issue: poor support in one HR duty can launch a negative domino effect impacting overall strategy.

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Questex Hospitality Announces a Powerful New Media Strategy

Questex Hospitality Group, a division of Questex, LLC, the world's largest multi-media organization dedicated to travel and lodging, launches strategic changes on HOTEL MANAGEMENT's website, print magazine and newsletter.

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Banyan Tree to slash staff ahead of 'coming recession' | straitstimes.com

Banyan Tree Hotels and Resorts will slash 12 per cent of its 1,400- plus workforce over the next few months as part of a restructuring ahead of a \"relatively prolonged\" global downturn. Three of the hotel management company's top executives - Mr David Spooner, vice-president of sales and marketing; Mr Andrew Langston, vice-president of operations, Asia Pacific; and Mr Abid Butt, chief executive - have resigned as a result of the restructuring. \"The restructuring is not just a pure cost-cutting exercise. It is a periodic restructuring to become more lean, more efficient. The cost savings are expected to run into the millions,\" Banyan Tree Holdings executive chairman Ho Kwon Ping told The Straits Times yesterday.

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Agilysys Introduces Groundbreaking POS Mobile Tablets

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next- generation hospitality software solutions and services, today announced availability of the InfoGenesis Flex Series 3 tablets, a groundbreaking new POS mobile solution built specifically for its enterprise customers to help them increase revenue, improve wait staff efficiency, and deliver a superior guest experience.

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SiteMinder wins with Choctaw Casinos

The hotel industry's leading cloud platform, SiteMinder, has today secured a deal with Choctaw Casinos' lodging properties in Oklahoma, USA, to provide broadened distribution of the three properties' almost-1000 rooms online. The deal follows the recent multi million-dollar expansion of Choctaw Casino Resort in Durant and the group's plans for further growth.

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The World's Most Spectacular Hotel Pools | huffingtonpost.com

Indulge in a day of carefree bliss, relax in a luxurious cabana and enjoy a refreshing cocktail at a poolside bar. Where else could you do this than at one of the world's most spectacular hotel pools? Rooftop pools are incredibly complex to create, but the reward is astonishing. Imagine sipping on your tropical cocktail and lounging in your private cabana, while watching the sun go down. How about taking your morning swim right on the edge of a building as the sun comes up?

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Are smaller guestrooms the way of the future? | hotelnewsnow.com

Hoteliers are thinking small guestrooms in big cities. But will it stay that way? I don't know if Starbucks should be credited for starting this trend, but there seems to be a movement to increase the amount of social space where people can mix, mingle and be seen.

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Regatta Travel Solutions Selected to Power Booking Engine on DiscoverLynchburg.org

Regatta Travel Solutions announced today that the Lynchburg Regional Convention & Visitors Bureau has selected Regatta Travel Solutions to power the booking engine on their official destination website, DiscoverLynchburg.org. Regatta will allow visitors to the destination website to book hotels, attractions and packages on the destination's official website.

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Above Property Partners With DHISCO to Expand Connectivity

DHISCO, the world's leading hospitality distribution company, today announced that Above Property, a start-up hotel travel platform company, has selected DHISCO to expand connectivity to its new multicloud based system. Above Property, based in Naples, Florida, enables legacy hotel systems to communicate in real time with distribution partners around the world to offer faster, more accurate rates and availability while enhancing hotel companies' ability to adjust their prices quickly in response to demand.

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RezNext's New Intelligent Distribution Platform Helps Golden Tulip Hotels Drive 34% of Their Online Bookings from OTAs

RezNext Global Solutions, the world's only true real-time distribution technology company has announced the market launch of its enhanced version of the Intelligent Distribution Platform. The latest release of ReX from RezNext is powered by speed to support a dynamic distribution model. It offers the fastest response time in the industry to help hoteliers maintain their competitive position and establish their brand as market leader.

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HotelREZ & Best Loved Hotels enter into partnership

Two of the UK's leading travel organisations working with independent hotels, have today announced a new partnership. The collaboration between hotel representation company HotelREZ and Best Loved Hotels, will focus on helping independent properties grow their share of hotel reservations.

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12 Secrets of New York's Iconic Plaza Hotel | travelandleisure.com

There's a reason why the storied Plaza is the only hotel in New York City to be named a National Historic Landmark. Steeped in a 110-year-old history, the iconic 19-story Fifth Avenue building comes rife with scandalous tales, hidden treasures, and a guest check-in list that spans socialites, actors, musicians, politicians, athletes, and literati like The Beatles, Marilyn Monroe, and F. Scott Fitzgerald. If walls could talk, here are 12 secrets they'd spill.

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Launch of Vacation Rentals by Choice Hotels: Delivering Leading Distribution, Brand and Loyalty Program Solutions to the Vacation Rental Industry

Stephen P. Joyce, CEO of Choice Hotels, announced today that Choice is entering the vacation home rental industry, bringing a new level of quality and service to this high growth segment of the lodging industry by working with experienced and professional management companies. Vacation Rentals by Choice Hotels will be integrated with the Choice Privileges rewards program and offer distinctive benefits for consumers, homeowners and management companies.

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How to Create and Sustain the Right Marketing Technology Ecosystem for Your Company. | 4hoteliers.com

The vast number of available marketing technology options is proof that marketing is evolving into a technology- powered discipline. eMarketer claimed that 'marketing technology is now a must-have' for marketers looking to stay competitive, but this is no easy undertaking.

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Travelodge launches new 26m brand campaign | hospitalityandcateringnews.com

Today, Travelodge the UK's largest independent hotel chain, has announced it is launching its biggest marketing (by spend) campaign to date. The new 26 million, fully integrated multi-media campaign is an evolution from the successful 2015 That's Travelodgical campaign which introduced the popular Travelodgical puppets. It marks the next phase of Travelodge's journey to become Britain's favourite hotel for value.

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Dubai hotel to create rainforest in the desert | hotelsmag.com

Hotel guests in Dubai looking for some relief from the desert heat will have a luxurious way to escape: The planned Rosemont Hotel & Residences will include a 75,000-square-foot (6,968-square-meter) rainforest, complete with a sand- free beach and stream.

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Online Travel in 2016: Mobile Channel and Peer-to-Peer Travel Services Drivers of Growth

Prospects for online travel are positive for 2016 due to the expected strong performance of tourist flows and travel products sales, as well as to the continuous rise of technology players in the travel industry. Smart travel, which is the use of technology to enhance the travel experience, was a key trend in 2015. 2016 will see further development of this trend, with travel companies becoming mobile travel assistants for their customers. Consumers are expected to increasingly turn to peer-to-peer travel services, which represent today the best answer to some of their needs, while large travel companies are likely to gradually embrace the peer-to-peer trend.

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RCI Adds 170 New Resort Properties to its Global Exchange Network in 2015

RCI, the global leader in vacation exchange and part of the Wyndham Worldwide family of brands (NYSE: WYN), added more than 170 new affiliated resorts to its exchange network in 2015. The additions, which include some resorts currently under construction, span all six populated continents.

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2015 Momentum Positions Wyndham Hotel Group for Continued Growth in Latin America and the Caribbean

Today Wyndham Hotel Group unveiled outstanding 2015 growth with the opening of 38 hotels and the addition of 5,089 rooms in Latin America and the Caribbean, a 90% increase versus the year before. The company's system size in the region expanded to more than 18,917 rooms across 157 properties. \"2015 was a record breaking year for Wyndham Hotel Group in Latin America and the Caribbean, we opened more hotel rooms, introduced more new brands and experienced the largest growth in Wyndham Rewards membership than ever before,\" said Paulo Pena, president and managing director for Wyndham Hotel Group in Latin America and the Caribbean. \"The strength of our portfolio in the region resonates among our partners, global travelers and sets a solid foundation for our continued growth.\" With the introduction of four new brands to five countries, visitors across Latin America and the Caribbean have more options to experience travel the way they want from Wyndham Hotel Group's exceptional service and accommodations at its upscale brands, to the comfort, value and efficiency of its midscale and economy brands.

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Embrace the Negative Review. | 4hoteliers.com

Nobody is perfect and, no company is perfect, it's not a matter of if you will ever have a customer complain, it's when and something is going to fail; It may or may not be your fault or in your control, but you are going to hear about it and there is a chance that your customer will tell more people than just you.

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Drone holiday home a glimpse at how we might travel in the future | tnooz.com

What can we expect from work, play and life in general in a 100 years is the subject of a report from Samsung SmartThings. The Future Living Report predicts three areas which might impact our leisure time in a century and it notes, we're likely to have more down time with advances in technology (virtual meetings from home etc.) making for a shorter working week.

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Hotel Spa Departments Following Industry Trends | hotel-online.com

Coming out of the great recession, U.S. hotel operators struggled to earn revenue from sources other than the rental of guest rooms. However, in 2014, we began to see guests spend their money in other areas of the hotel. According to the 2015 edition of Trends in the Hotel Industry, rooms revenue increased by 7.3 percent in 2014. Concurrently, revenue within the food and beverage and other-operated departments grew by 6.2 percent.

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PolyU Study Finds Smartphones Transform the Travel Experience

The increasingly widespread use of smartphones has \"transformed the tourist experience\" by altering how people plan, experience and feel about travel, according to Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors in a recently published paper. The researchers identify various beliefs and situational and contextual factors that explain travellers' use of mobile technology. In short, they argue that \"mobile systems have become important tools enabling tourists to navigate an uncertain world\".

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Millennials and Email Marketing: Hospitality-specific data yields intriguing results.

Many marketers have claimed that Millennials don't use email. They're on Snapchat, they're on Facebook, but not in their inboxes. Others say just the opposite. But what do the numbers tell us? Do the campaigns your hotel is sending to 20-somethings end up in long-since-forgotten inboxes? Here's what we found.

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AccorHotels acquires a 30% stake in Oasis Collections, a curated marketplace for private rentals

AccorHotels announces today the acquisition of a 30% stake in Oasis Collections, the company which pioneered the \"Home meets Hotel\" category of accommodations, blending the value and authenticity of private rentals with the service, quality-control and amenities of a hotel.

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Cornerstone Information Systems Debuts New Travel Data Analytics and Visualization Solution, TravelOptix at Travel Technology Europe

Cornerstone Information Systems (CIS), a leading provider of innovative technology solutions for travel companies, today announced the official launch of TravelOptix, its new user-friendly data analytics platform that delivers actionable insights for travel management companies and corporate travel managers on any device.

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How to build a competitive strategy | hotelnewsnow.com

With an economic soft landing predicted for 2017 many hospitality businesses will need to have a foundation built on sound strategy for continued success. Developing a business strategy is admirable, but executing it is the key. Based on this, I thought I would try to simplify the essence of strategy for today's hospitality leaders. One simple strategy is to differentiate our operations via intangible assets. As an example, customer relationship management or new and innovative products and services can provide differentiation from our competitors.

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Hotels are crushing it so why is Wall Street crushing hotel stocks?

Can you guess who will win the Academy Award or the next Presidential Election? Want to know who will win the Super Bowl? We all have our own favorites and biased theories, but the winners are often best predicted by what's commonly referred to as the \"wisdom of the crowd.\" Why is our collective wisdom so good?

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HSMAI Presents 59th Annual Adrian Awards

The Hospitality Sales & Marketing Association International (HSMAI) has celebrated the 59th annual Adrian Awards at the New York Marriott Marquis. At this pinnacle event, HSMAI honored 2015's outstanding hospitality advertising, public relations and digital marketing campaigns before nearly 1,000 attendees.

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Lodging Interactive Picks Up Adrian Award At NYC Gala

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, was honored at the annual HSMAI Adrian Awards where the company received an award of excellence in the category of Web Design & Digital Marketing. The Hospitality Sales & Marketing Association International (HSMAI) annual gala was held on Tuesday, February 17th at New York's Marriott Marquis.

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Celebrated Recording Artist, Andra Day, Launches Contest with Hilton Worldwide All Suites Brands to Encourage Fans to Rise Up

Hilton Worldwide (NYSE: HLT) announced today that its All Suites brands Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton have joined forces with award-nominated singer and songwriter, Andra Day, asking fans to share their #RiseUpRitual. Now through February 20, 2016, fans are encouraged to share photos of their morning rituals for a chance to win the \"Rise Up with Andra Day\" contest.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2016

The Hospitality Sales and Marketing Association International (HSMAI) has announced its 2016 Americas Board of Directors and Executive Committee. The HSMAI board consists of a wide range of hospitality professionals from all areas of the industry, representing 26 hotels and hotel companies.

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HSMAI and Infor Release White Paper on the Impact of Personalization on the Industry

The Hospitality Sales & Marketing Association International (HSMAI) and Infor have released Don't Get Mad --Get Personal! Best practices to win the guest in the age of Amazon, a white paper on the impact of personalization in the hotel industry. In today's world, guests face overwhelming options in the hotel choices. Personalization, according to the report focuses on \"providing guests a more custom, targeted, and relevant experience during their interactions with people and processes.\"

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HeBS Digital Takes the Adrian Awards by Storm with 17 Awards Including 2 Platinum for Multichannel Campaigns

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, is proud to announce it has earned two Platinum Adrian Awards in addition to its 15 other Gold, Silver and Bronze Awards. The two awards, presented to the firm at the Adrian Awards Gala on February 16, 2016, are amongst the hospitality world's most prestigious honors.

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Maestro PMS Goes Tropical at Bolongo Bay Beach Resort in the US Virgin Islands

Markham, ON Bolongo Bay Beach Resort on St. Thomas in the US Virgin Islands is where A-listers flee February's final weeks of winter. Frommer's voted The Resort 'One of The World's 10 Best Beachfront Hotels.' For couples who dream of a destination wedding, Bolongo Bay is the most prized venue on St. Thomas. Sixty-four of The Resort's unique rooms are on the crystal Caribbean. Besides Mother Nature's amenities--warm sunshine and a perfect tropical ocean--The Resort pampers guests with its specialty high-touch personalized service.

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Profiles in Vacation Rental Success; LeisureLink Drives 566% Increase in OTA Bookings and a 621% Increase in Online Revenue for Rostrevor Hotel Barbados

The award-winning Rostrevor Hotel is one of the most popular self-catering hotels in Barbados. A favorite on TripAdvisor, the family-owned, independent 79 room property, stays competitive in Christ Church, Barbados by running a lean operation managed by third-generation Robyn Gollop-Knight. When Gollop-Knight found herself managing OTA contracts while the hotel's one Reservations Supervisor managed all the OTA extranets, it became apparent that the distribution process was taking precious energy away from other essential needs.

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Choice Privileges Redesigns Loyalty Program and Increases Member Perks

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today the rollout of a series of bold changes to its Choice Privileges guest rewards program.

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WoodSpring Hotels Launches WoodSpring Suites Signature Prototype

WoodSpring Hotels, operators of the WoodSpring Suites and Value Place brands, has launched a new prototype brand extension targeted to mid-priced, extended-stay travelers who typically stay for weeks at a time and want higher service levels. WoodSpring Suites Signature will differentiate itself by providing an enhanced guest experience, including additional amenities and services not found in the current WoodSpring Suites offerings.

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Three counterintuitive power words | hotelsmag.com

The hospitality industry is presently facing some complex issues the OTAs, third-party review sites, Airbnb, dilutive brand expansions, thrifty millennial purchasing habits and many more. Take your pick: There's always something to groan about with colleagues and fellow hoteliers. And yet, managers and consultants are still under the gun, expected to weather these storms like a titanium-hull icebreaker with a clear trajectory that cracks through any obstacle.

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At Luxury Resorts, the Doctor Can See You Now | wsj.com

Turnberry Isle Miami resort is known for its plush rooms and two golf courses. It wants to be known for its medical exams, too. The Florida property is one of a number of select luxury resorts partnering with doctors to offer medical services to hotel guests. Resorts say travelers are increasingly focused on their health during their vacations. Wellness initiativesfrom yoga classes in the fitness center to kale chips in the mini-barhave been sweeping the hotel industry. It isn't a big leap, resorts say, to think guests will go for a physical between, say, a dip in the pool and a facial at the spa. The medical services also bring in new revenue. They generally aren't covered by insurance. They can drive traffic to other parts of the resort, too: You may be more likely to get a massage if a doctor prescribes it.

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Magnuson Hotels Rolls out Co-op Marketing Initiative

Announced as part of its recent re-brand, Magnuson Hotels is rolling out a unique co-op marketing initiative to drive more local business for its member hotels. The program will see Magnuson Hotels reinvest 20% of the fees paid by each member hotel into co-op marketing.

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Pearl River Resort Selects Duetto's GameChanger Solution

Duetto, the market leader in hotel and casino profit optimization technology, announced that Pearl River Resort has selected its GameChanger Revenue Strategy Solution to bring new price optimization capabilities to the 1,220 room integrated resort in Choctaw, Mississippi.

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HSMAI Region Europe invites you to take part in a survey about Engagement with Future Talent

See Steven Dow, VP Revenue Management Europe at Diamond Resorts International, and David Turnbull, Co-Founder and COO at Snapshot, introduce the initiative in a short video.

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HSMAI Presents 59th Annual Adrian Awards

Winners Showcase Best Practices in Advertising, Digital Marketing, and Public Relations for the Hospitality Industry

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Hilton Launches Its Largest Campaign Ever with Exclusive Room Rates Not Found Anywhere Else

Hilton Worldwide (NYSE: HLT) today announced that Hilton HHonors members can now receive an exclusive discount on room rates by booking directly through its brand websites, award-winning Hilton HHonors mobile app and reservation call centers, or through preferred corporate travel partners and approved travel agents. This guaranteed discount is available at more than 4,500 hotels around the world.

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UpMail nominated for the HSMAI European Best in Class Marketing Award

UpMail the London based email sales acceleration start up was shortlisted for a HSMAI European Best in Class Marketing Award in the The Digital Winner category as its solution has delivered up to 13% increase in revenue for its hospitality customers. It was one of only eight companies to be shortlisted for this prestigious accolade.

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Travel and Hospitality Industry Outlook - Interview with Deloitte's Guy Langford

Fresh off the back of a robust and dynamic 2015, many travel and hospitality (T&H) companies are heading into 2016 with strong momentum for continued success. But this success is not a given: T&H organizations will need to proactively and effectively respond to a set of evolving challenges around customer and market expectations, data use and integration, recruitment and retention, competitive dynamics, and risk management. In the following interview, Guy Langford, vice chairman and US Travel, Hospitality & Leisure leader, Deloitte & Touche LLP, shares his thoughts on growth opportunities and industry trends T&H companies should be mindful of in 2016.

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LodgIQ unveils its next-generation revenue optimization platform for travel; secures $5 million in seed funding led by Highgate Ventures

LodgIQ, which is firmly committed to bringing the discipline of revenue optimization into the 21st century, today announced the official launch of the company and its platform. LodgIQ RM is a next-generation revenue optimization platform for the hospitality industry developed by seasoned travel executives and Silicon Valley technologists. The NYC start-up has secured $5 million in seed funding led by Highgate Ventures, a venture capital platform focused on early stage technology investments in the hospitality industry and Trilantic Capital Partners, a global private equity firm. LodgIQ has already made a significant investment in advanced machine learning platforms and data science.

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L.E. Hotels Debuts Its Premier Luxe Collection' Properties

L.E. Hotels, a global hospitality brand, unveiled its new Luxe Collection today, which is comprised of a select group of hotels within L.E. Hotels' \"Limited Edition\" of properties. The Luxe Collection is a classification of select L.E. Hotels properties that have achieved the highest quality of service and those that have been highly ranked by their critics. Each hotel was selected based on a combination of popularity index rankings and desirable locations, among other factors.

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HSMAI European Best in Class Marketing laureates 2015 and Top 20 Extraordinary Minds In Sales, Marketing & Technology across Europe 2015 named

\"The TOP 20 EXTRAORDINARY MINDS IN SALES, MARKETING & TECHNOLOGY across Europe\" were appointed during a festive event in London Wednesday 10 February 2016, in which also Best in Class winners were named in several categories.

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The history of F&B staples invented in hotels | hotelnewsnow.com

I bet you didn't know the first Pia Colada was created at a hotel. This blog shares some fun F&B firsts created at hotels. The other day, I was perusing Hotel News Now's Twitter feed. This is something I do on a daily basis, and you'd be surprised how many story ideas crop up based on tweets I've seen throughout the day.

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Sheraton in Puerto Rico to Offer Battery Butler for Charging Devices | frequentbusinesstraveler.com

With possible apologies to the Energizer Bunny, a Sheraton in Puerto Rico recently introduced a new service, namely a member of the hotel staff whose job it is to help guests whose electronic devices have run out of juice.

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Expedia Overturns Hotel Business Model With Introduction of Bidding for Listings | skift.com

In what may ultimately develop into a massive change in the way online travel agencies and hotels do business with one another, Expedia Inc. has quietly introduced changes in the way hotel properties make it to the top of the page on brands such as Expedia.com and Hotels.com.

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Social media for customer service: now mainstream but the evolution continues

Once used only for marketing, Twitter, Facebook and other social channels have become important tools for customer service but in ways that are evolving. Andrew Hennigan reports

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Van Gogh's \"Bedroom\" on Airbnb | hospitality-on.com

In connection to the current exhibition of three of Van Gogh's \"Bedrooms\" in North America for the first time at The Art Institute of Chicago, a collaboration with the museum has made it possible to step into that bedroom and spend the night there. The 3D reproduction of the famous tilted room is available via the collaborative platform of Airbnb. Van Gogh's Bedroom on Airbnb Van Gogh's Bedroom on Airbnb

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Wyndham Rewards Offers Fresh Take on Branded In-Room Content with Launch of New, Industry First Sitcom

Tired of turning on your hotel TV only to be bombarded and bored with the details of what's happening in Ballroom C? We hear you. That's why Wyndham Rewards is changing the game with the hospitality industry's first-ever sitcom for hotel guestsupping the ante for in-room entertainment and giving travelers everywhere reason to take pause before reaching for their remotes.

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[INFOGRAPHIC] Booking Patterns for Independent Hotels: Who, How and When

Net Affinity's booking engine processes and analyses tons of bookings every day. Looking at that data, we realized we're sitting on a whole lot of data on booking patterns. The pile of gold beneath the mountain of numbers. So, we decided to do a little digging to see if we found something shiny.

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Meet the new travel apps your guests are using | ehotelier.com

Technology has been steadily changing all aspects of our lives for a long time, and how we travel is no different. Just a few decades ago, a family on a road trip might have been armed with nothing more than a highway map and change for a phone booth.

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Presidentially-Inspired Experiences at Ritz-Carlton Hotels on the East Coast of America

In honor of the upcoming President's Day weekend, a collection of Ritz-Carlton hotels are saluting travelers with curated experiences luxurious enough for a President. Whether it's a long weekend in Boston or extended beach trip to South Beach, guests will feel nothing less than VIP with offers available through Election Day, November 8, 2016.

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These are the most extravagant hotel amenities money can buy | businessinsider.com

As luxe toiletries and complimentary services become more and more common in hotels, some are taking their amenity offerings to the next level. While some of these amenities come with a price tag, others are completely free of charge. We reached out to hotels around the world to find some of the most unbelievable and luxurious amenities guests can enjoy.

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hospitalityPulse to Showcase Solutions for Resolving Room Assignment Challenges at ITB Berlin

Hoteliers looking to take the guess work out of room assignment while simultaneously increasing guest satisfaction, revenues and loyalty should plan to visit hospitalityPulse March 9 to 12 at ITB Berlin in Hall 10.1 / 112a. Using a patent-pending optimization process and intuitive user interface, hospitalityPulse will show attendees how they can assign the most optimal room for every guest every time with consistent efficiency using the company's roomPulse and pulseLINK solutions.

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Hotel Industry Applauds Senators Klobuchar, Fischer On 911 Direct Dial Leadership

The American Hotel & Lodging Association (AH&LA) today applauded Senators Amy Klobuchar (D-MN) and Deb Fischer (R-NE) for their leadership and partnership with the hotel industry introducing bipartisan legislation to ensure 911 direct dial capabilities. The hotel industry and AH&LA, the sole national association representing all segments of the nearly 2 million-employee lodging industry, have been working closely with lawmakers to ensure hotel guests and employees can dial 9-1-1 and directly reach emergency personnel on any phone. Representatives Louie Gohmert (R-TX) and Mike Thompson (D-CA) have introduced a companion bill in the House.

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Meli Hotels International Switches to ReviewPro's Guest Survey Solution

ReviewPro announces that Meli Hotels International has switched its portfolio of 7 brands and 375 properties to the company's enterprise level Guest Survey Solution (GSS). Meli, one of the first large chains to implement a comprehensive Online Reputation Management (ORM) program to improve guest experiences four years ago, has now consolidated all guest feedback into ReviewPro's integrated solution.Moving away from traditional direct survey providers allows this innovative hotel group to track guest feedback in real-time and rapidly turn insight into action to increase overall guest satisfaction and revenue. Meli chose to partner with ReviewPro because the company offers a more flexible platform that allows Meli's organization to easily analyze and monitor Guest Intelligence in one user-friendly dashboard.ReviewPro's GSS tool provides Meli with the ability to create customized, targeted questionnaires to gather actionable information directly from guests through in-stay and post-stay surveys and leverage the data to prioritize operational and service improvements to deliver remarkable experiences.RJ Friedlander, CEO of ReviewPro commented on the expanded partnership: \"Meli has always been a leader in guest experience management and the use of our direct survey solution will enable them to continue to deliver memorable experiences.\" Sara Ranghi, Global Customer Experience Director at Meli said, \"ReviewPro built our trust through superior products and proactive support over the last four years. The Guest Survey Solution is in a league of its own in terms of features and reporting and ReviewPro did a great job to help us seamlessly implement it. It has exceeded our expectations by better serving our guests compared to what we used before. This, combined with the responsive team, demonstrates that ReviewPro are totally committed to supporting our organization.\"About UsReviewPro boasts a large roster of clients worldwide that have chosen the GSS product including:

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HSMAI and Infor Release White Paper on the Impact of Personalization on the Industry

This white paper from HSMAI and Infor explores the impact of personalization in the hotel industry.

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Text Analytics Reveal the Impact of Guest Sentiment on Hotel Review Scores

Hotel guests often post a review of their stay along with a numerical rating of the hotel, but a new study from the Center for Hospitality Research (CHR) finds that the comments and the ratings don't always match up. Instead, negative comments have a heavier weight on the guests' ratings than positive comments, a finding that points to the importance of consistency in hotel service. The study, \"What Guests Really Think of Your Hotel: Text Analytics of Online Customer Reviews,\" by Hyun Jeong \"Spring\" Han, Shawn Mankad, Nagesh Gavirneni, and Rohit Verma, is available from CHR at no charge. The researchers analyzed 5,830 TripAdvisor reviews covering 57 hotels in Moscow by identifying and sorting over 18,000 key words relating to five specific hotel topics, namely, amenities, experience, location, transactions, and value. Han is an assistant professor at the School of Business Administration at the National University Higher School of Economics in Moscow; Mankad is an assistant professor at the Samuel Curtis Johnson School of Management at Cornell University, where Gavirneni is an associate professor; and Verma is executive director of the Cornell Institute for Healthy Futures and the Singapore Tourism Board Distinguished Professor in Asian Hospitality Management at the Cornell School of Hotel Administration. Considering the outcome of the text analytics study, Verma explained: \"Text analytics of guest reviews provide insights about the reasons for customer satisfaction and dissatisfaction that often are not apparent by just examining the numerical scores. Given that customers of hospitality and healthcare and other industries are increasing providing comments in addition to numerical ratings, it is essential that managers use text analytics to understand the underlying customer sentiments. Such an approach will provide better insights for quality and process improvement.\" One particularly noteworthy finding of this research is that negative reviews tended to be

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Financial experts analyze hotel consolidation | hotelnewsnow.com

Experts on the 2016 Americas Lodging Investment Summit IREFAC panel say distribution challenges will continue to drive brand consolidation for hotels.Consolidation continues to be the hot-button topic for discussion within the hotel industry.

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Is the Hoopla Over Social Media Marketing the Biggest Myth Ever? | mobilemarketingwatch.com

Social media are not the powerful and persuasive marketing force many companies hoped they would be. That's a bold statement, but it comes from premier research company Gallup, which recently surveyed more than 18,000 consumers about the influence of social media on their buying decisions. According to Gallup, Sixty-two percent said they had no influence at all. Even among millennials (those born after 1980), whom companies often think of as the core social media audience, 48 percent said these sites were not a factor in their decision-making.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2016

Use performance data for a competitive edge | hotelnewsnow.com
The most effective management companies are flexible, and by making fact-based decisions they are constantly prepared to adjust strategies to capitalize on market trends. In today's world of revenue management, there are several industry resources that provide critical insights into both past and future performance for a property or group of properties. Integration and utilization of these data sources is important in the daily decision-making process.

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EY's Global hospitality insights - Top 10 thoughts for 2016

In most regional markets, hospitality is in a state of vibrant growth and a catalyst for economic development and job creation.

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Luxury Chatham Bars Inn and Digital Alchemy: Old World Charm and Sophisticated Guest Communications

Chatham Bars Inn Resort and Spa on Cape Cod is an award-winning Forbes Four-Star New England destination. It is walking distance from the historic village of Chatham and looks across its own private beach onto Aunt Lydia's Cove. The popular family resort has multiple dining outlets and its own OH! Spa for adults. Chatham Bars Inn surrounds its diverse guest mix with old-world charm and keeps them returning with sophisticated hotel email services.

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PM Hospitality Strategies, Inc. Rebrands to Become PM Hotel Group In Celebration of 20th Anniversary and Continued Expansion

Officials of PM Hospitality Strategies (PMHS), a leading, national hotel management company, today announced it has rebranded to become PM Hotel Group in celebration of its 20th anniversary and to better reflect the company's growth and direction.

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Tambourine Releases Valentine's Day Hotel Marketing Survey

Even on our worst days, we can all wholeheartedly admit: We've got it good. We work in the most pleasant, most exciting, and most alluring industry around. We get to travel. We get to meet people from all around the world. We get to work in historic inns, cosmopolitan skyscrapers, sprawling island resorts. Best of all we get to help people make memories. Whether with their family, their spouse, their friends or with business colleagues.

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Convenient & Progressive eGift Program from Benchmark Hospitality International

Digital gift giving takes on new ease, convenience and technical sophistication with exciting new options at 14 luxury hotels and resorts of Benchmark Hospitality International, a leading U.S.-based hospitality management company. Benchmark's new eGift program is a fast and flexible way to send an elegant, exciting gift via desktop, laptop or a range of mobile devices using text, e-mail and Facebook. Or customers can print out the cards and mail, or deliver in person, for those recipients who would prefer to have something in hand, rather than on a mobile device.

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Why guest emails are important? [Infographic]

Gathering guest emails is extremely important for hotels. Not only enables it to promote your offers internally, it allows you to stay in contact with your guests afterwards to build up a loyalty programme. To understand, just how important emails are, we analyzed all of our customers to determine what is the value 100 emails can bring on average.

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HSMAI Region Europe pre-ITB event in Sales and Digital Marketing

HSMAI Region Europe connects you with the newly established HSMAI Region Europe Sales Executive Advisory Board to give you insight on their plans, thoughts and goals for the future of Sales in Europe. Come and hear the Advisory Board members' thoughts about the profile of the Hospitality Sales Manager 2020 and join the lively debate during this interactive morning session. Come and share your opinions with us.

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ITB Hospitality Day: Robots and innovations are changing the hotel industry

The first hotel robot visits ITB Berlin other hotel conference topics: digital natives, China's hotel industry goes \"totally digital\", competition among OTAs and loyalty programmesOn Thursday, 10 March 2016 the special guest at the ITB Hospitality Day will be Mario, a robot who works in a hotel. Visitors to the 11th hotel conference of the world's leading travel trade show can witness him at the start of the event and briefly at every discussion round. On the subject of digitalization, the key topic at the ITB Berlin Convention, leading hotel experts will be discussing robots, hi-tech innovations and innovation labs. This is the first time a Chinese hotel group will be taking part. At Plateno Hotels, China's second largest hotel chain, \"totally digital\" has become part of everyday life. There will also be a meeting of two senior executives from Google and Booking.com. A futurist will be describing digital natives and three other experts will be discussing investment in hotel guests.

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Guestline is the system of choice for Best Western hotels with over 40% of the UK market

The latest group to select Guestline's cloud hosted property management systems is the Queensferry Hotel group that owns and operates two award winning 4 star Best Western Plus hotels - Bruntsfield Hotel and Keavil House Hotel.

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Honorees in Hospitality Advertising, Digital Marketing, Public Relations to be Spotlighted at Adrian Awards Gala

HSMAI Honors Winners at February 16 Awards Gala

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HFTP to Assist Open Travel Alliance with Hospitality and Travel Object Oriented Platforms

Hospitality Financial and Technology Professionals (HFTP) announced today that they will assist the Open Travel Alliance with their new 2.0 Object Oriented Platform in the lifestyle development areas of golf and spa. These development areas have been prioritized by the Open Travel Alliance for development during 2016.

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ACENTIC LAUNCHES NEW CONFERENCE MANAGER TECHNOLOGY AT INTEGRATED SYSTEMS EUROPE (ISE)

Acentic, global leader in hotel TV and hospitality technology, will be demonstrating the very latest in conferencing technology at the Samsung stand AM-100 on Tuesday 9 February 2016 for the first time at ISE, Amsterdam RAI, NL.

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40% of guests become ambassadors for San Francisco's newly minted Hotel Zephyr with Flip.to

Flip.to, the advocacy platform for hotels that captivates and inspires new audiences of travelers, has helped Hotel Zephyr amplify its reach to over 200,000 potential new guests in only six months. Hotel Zephyr is Davidson Hotels & Resorts' first property within its new lifestyle & luxury collection, Pivot, and one of San Francisco's newest boutique hotels.

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FRHI Hotels & Resorts Receives Prestigious J.D. Power President's Award

FRHI Hotels & Resorts (FRHI), the parent company of luxury brands Fairmont Hotels & Resorts, Raffles Hotels & Resorts and Swissotel Hotels & Resorts, is pleased to announce it has received the prestigious J.D. Power President's Award. In doing so, FRHI becomes the first and only hospitality company to ever receive the commendation.

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JW Marriott Hotels & Resorts and Marriott Content Studio Debut Short Film \"Two Bellmen Two\"

JW Marriott Hotels & Resorts and Marriott International's Content Studio have debuted the second installment of the Two Bellmen short film series through a multi-platform global launch on digital channels including YouTube and Marriott.com, and in-room at Marriott International properties worldwide. The film release comes on the heels of a black carpet premiere last night at JW Marriott Los Angeles L.A. Live and an international premiere at JW Marriott Marquis Hotel Dubai on January 27.

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Premium Rate Shopper for Hotels now by AxisRooms - Competing with Love

For success in hospitality industry revenue management techniques and strategies are extremely important. How to lead my business more effectively? Where to find time to track pricing of competitors to provide my company growth? may be your questions. Wouldn`t be great to have a unique view on pricing transparency for your hotel's competitors with minimum extra work needed?

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Radisson Blu Offers BluPrint' to Interior Design | lodgingmagazine.com

Radisson Blu has announced the launch of BluPrint, a new dynamic interior design offering for the styling of guest rooms, social and public spaces, as well as meetings and events. BluPrint is an innovative, coherent way to evolve a property's design according to guests' changing lifestyles and trends.

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Soft brands: Are strong pipes enough? | hotelsmag.com

When Marriott International's Julius Robinson talks about growth of the now five-year-old Autograph Collection, he says members tell him that it's all about the pipes. The vice president of the brand with more than 100 hotels open says he is able to recruit staunch independents and even lure new-build developers simply because of the distribution he can more or less guarantee.

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When will service businesses take full advantage of tech? | hotelsmag.com

We are all aware that technology is the largest game changer over recent decades. It has revolutionized how we do business and has left very few areas, if any, not affected by its important existence and growth. Very often, it is criticized and blamed for so much and yet analysis often concludes other reasons such as misuse, the user and lack of knowledge, understanding or incorrect equipment.

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ADARA's Impact Helps DMOs Measure the Most Effective Return on Their Marketing Spends

ADARA, the global travel data platform, helped Idaho Tourism connect its marketing campaigns to actual travel activity, through ADARA Impact, an analytics solution that combines the world's largest set of first party travel data across vendors and campaigns to help guide marketing strategies for DMO and tourism board partners, while also optimizing results.

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ButlerTech partners with Guestline

Global travel tech company, ButlerTech, is delighted to announce a new partnership with Guestline; experts in cloud hosted property management and distribution solutions for the hospitality industry across Europe and Asia.

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What hoteliers can do to leverage mobile hotel booking trends

Hotel bookings have changed immensely in the past decade, driven by the instant gratification of the mobile revolution. With last-minute inventory liberated by the likes of HotelTonight, it's more important than ever for hotel revenue managers to tackle traveler expectations head-on.

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What's in the Super Bowl? | hotelsmag.com

Are you ready for \"The Big Game?\" As you may already be aware, marketers are not allowed to use the term \"Super Bowl\" as it's trademarked. Hence, the far more generic \"Big Game\" title is what we're left with.

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Modular construction and hotel design | hotelnewsnow.com

Today's hotel developers are considering the move to modular construction for reasons including time and cost efficiency. Ever evolving, the hospitality industry continues to adapt to changing conditions and the adoption of new design and construction trends.

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ITB Berlin Convention: Travel 4.0 - the digital revolution

Robot services, emotions at the touch of a button: digitalization in the travel industry is the main topic of the global travel industry's leading think tank on every day of the show admission is free for trade visitors at ITB BerlinThe digital transition has taken giant strides forward in the travel industry. Nowadays, a robot welcoming guests to a hotel with glasses of champagne is no longer pure fantasy. From 9 to 12 March 2016, under the heading of 'Travel 4.0 the digitalization of the travel industry', the convention will examine a number of topics, including virtual reality, the digital transition and the use of humanoid robots in the tourism industry. Information on all the sessions on digitalization can be viewed at a glance at http://www.itb-convention.com/digitalization. For trade visitors at the world's largest travel trade show admission to the international travel industry's leading think tank is free. Anyone unable to attend can follow the sessions of the ITB Future Day, ITB Hospitality Day and the ITB Marketing and Distribution Day via a live stream.

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Sofitel London Gatwick Partner with No.1 Lounges to Launch New Park, Rest & Fly Initiative

Sofitel London Gatwick, the only premium hotel directly linked to the North Terminal at London Gatwick Airport, has launched new Park, Rest & Fly packages in association with award-winning lounge operator No1 Lounges. The packages will let guests travel through the airport with extra ease, speed and comfort.

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eRevMax completes 2-way integration with HotelsByDay

Travel technology major eRevMax has completed 2-way XML integration with HotelsByDay, a web & mobile app based channel, offering day-time hotel rentals. The mobile travel application is the latest addition to the eRevMax Channel Ecosystem that connects hotels to over 150 global distribution channels.

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Caribbean hotels take anti-Zika precautions | cnn.com

Maggie Lake, talks with Caribbean Tourism Organisation Secretary General Hugh Riley about the Zika virus spreading through the Caribbean

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Hotels expand options to keep guests healthy | sltrib.com

Running concierges, a hotel mini bar stocked with produce from the local farmers market and a training wall that comes standard in every room. The hotel industry is moving beyond basement gyms and basic spa menus to accommodate guests' growing requests to stay healthy while on the road. The trend has been a mainstay at spas and wellness resorts for years, but now hotels frequented by business travelers and families are showing that life on the go doesn't have to mean sacrificing spin class or a quinoa superfood bowl. Boutique and luxury hotels along with big name brands including Westin and Wyndham have vastly expanded fitness programs and dining options in recent years. The luxury gym Equinox is even opening its own hotel in New York.

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Millennials Are Starting to Change the Stock Market | bloomberg.com

Travel and leisure shares outperforming traditional retailers - Experiences trump stuff for generation born between 1980-2000 - Alistair Owen pours most of his paycheck into what he calls a travel-and-lifestyle fund. I'm not saving up to buy anything, said the 28-year-old engineer, who shares a rented apartment with two flatmates in south London. I prefer to go out for dinner at a nice place, pay a round at the pub or explore a new area of the world. I feel like I would be losing out on living if I chose to own stuff instead. The stock market is starting to reflect his priorities and those of his generation -- the millennials, those born between 1980 and 2000. Leisure and travel-rel