Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2017

February

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Sothys Spa at Lucky Dragon Launches with SpaSoft Spa Management System

STOWE, VT February 21, 2017 Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that Lucky Dragon has chosen SpaSoft Spa Management System for its Southys Spa in their new Las Vegas Casino Hotel.

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Innovation, technology and sustainability - pillars of Smart Destinations

Over three days (15-17 February) more than 100 speakers from 20 countries convened in Murcia, Spain to present solutions and experiences for 'smart destinations'. The 1st UNWTO World Conference on Smart Destinations was organized by the World Tourism Organization (UNWTO) in cooperation with the Ministry of Industry, Tourism and the Digital Agenda of Spain and the Region of Murcia.

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Collaborative Itinerary Management Unlocks Traveler Engagement and New Revenue

Traveler engagement is no longer a series of one-off transactionsit's an ongoing dialogue and experience. Consumers today want to interact virtually with products and brands in multiple ways. Social media content and conversations with friends and influencers is one of the first places people go for travel planning. Smartphones and connected devices have opened the floodgate for businesses to be more in touch with their customers than ever before. (It is estimated that in 2016 there were more than 10 billion mobile devices surpassing the human population). The prevalence of mobile along with new apps like Google Trips have quickly made mobile itineraries a must have for travel brands, not a nice to have.

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StayNTouch to Host Live Webinar on the Importance of Leveraging Latest Technology to Future Proof Your Hotel

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced it will be hosting an upcoming webinar titled, \"Your Guests are Dynamic, Your Hotel PMS Should Be Too!\" The 45-minute educational session will take place on March 1, 2017, at 1 PM EST (10 AM PST/6 PM GMT).

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The Rainmaker Group Taps Hospitality Sales Veteran, Ellis Connolly, as New VP of Hospitality Sales

An accomplished professional with more than 15 years of corporate hospitality sales experience, Ellis Connolly has been appointed as the new Vice President, Hospitality Sales for The Rainmaker Group (Rainmaker), a leader in revenue management solutions for the hospitality and gaming industry. Connolly's broad range of experience includes executive sales and business development roles with both start-ups and large enterprise organizations within the global hotel and travel sector. He also brings extensive experience in building market penetration for hotel analytics products to his new role at Rainmaker.

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Brand Profile: The Luxury Collection Hotels & Resorts

No one involved in the global hospitality industry would deny that last year was a busy one for STARWOOD HOTELS and RESORTS. In September, Marriott International completed its acquisition of Starwood Hotels & Resorts Worldwide, which created the world's largest hotel company.

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How brands are targeting business travellers | econsultancy.com

Travel brands typically focus on leisure travellers the type of person looking for adventure and escape. But what about those looking for basic comfort and convenience? According to a survey from Booking.com, 93% of business travellers feel stressed at some point during their journey - unsurprising given the amount of logistics involved. From planning to managing expenses, and even without taking into account the actual work that needs to done, there's a whole heap of hassle that goes along with corporate travel.

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Russia: Outbound Travel Market To Go Up By 30% | tourism-review.com

More than 3 million Russians are expected to travel to Turkey in 2017, according to experts. The outbound travel market is likely to grow again. Turkish authorities make all efforts to restore the inflow of tourists this year. In 2017, 3-3.5 million Russian tourists will visit Turkey. The Russian outbound travel market is booming again.

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Curacao's Floris Suite Hotel - Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE

New York, NY -- Curacao's Floris Suite Hotel - Spa & Beach Club is delighted to announce that using ALICE's operations platform is increasing staff efficiency and guest satisfaction at the hotel. The 72-suite, adults-only resort adopted ALICE's Suite product two years ago to improve both its staff and guest experience. ALICE Suite brings a hotel's departments and its guests together on the same platform for improved communication and request management.

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Czech It Out: W Hotels To Debut in Prague in 2020

W Hotels Worldwide, part of Marriott International , announced it will open W Prague in 2020. Owned by PPH Evropa s.r.o, W Prague marks the brand's debut into the Czech Republic, and will be located on Wenceslas Square in the heart of the buzzing capital city. The hotel will be a renovation of the former Grand Europa Hotel, a radical art nouveau style property that pushed boundaries when it originally opened in 1905, and will do so again with the W brand's progressive design and innovative spirit. The historic structure will be combined with a modern new building to create a stunning blend of old world glamour and bold, contemporary design.

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Palladium Hotel Group recognised by Hard Rock International as Brand Marketing Hotels & Casinos Partner of the Year 2016

Spanish hotel company, Palladium Hotel Group, has been recognised by Hard Rock International as 'Brand Marketing Hotels & Casinos Partner of the Year 2016'. The award which was announced at Hard Rock International's annual global conference which took place in January 2017, acknowledges exceptional marketing initiatives, passion for the brand, a collaborative approach and premium product delivery. News from Palladium Hotel Group

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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world's largest guest feedback platform, today announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta- Reviews, to clients and their travelers. In addition, the partnership will support TRIPBAM in furthering its mission of providing corporations, hotels, travel agencies, and travelers with a hotel shopping service that helps keep hotel costs low, increase traveler compliance, and improve negotiated hotel programs.

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What Marriott Learned From Starwood's Loyalty and Digital Expertise | skift.com

Marriott International, like every other hotel company on the planet, is taking a very intense look at loyalty these days, and asking themselves the following questions: Namely, how do we define it? How do we build it? How do we keep it? And specific to Marriott, there's also the very big challenge of eventually merging three different loyalty programs Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards by next year. With the company's newest updates for the Marriott mobile app, we're getting a tiny glimpse into what the company is planning to do essentially trying to personalize the guest experience with the help of technology.

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Marriott And Hilton Stay Ahead Of The Sharing Economy, Proving That Airbnb Is Not The Uber Of Hotels | forbes.com

On Wednesday this week, two giant hotel chainsHilton and Marriottannounced their 2016 earnings. Hilton Worldwide Holdings HLT -1.25% Inc., the owner of the Waldorf Astoria, reported increased earnings per share (EPS) for its fourth quarter at $0.70, beating $0.65 per share in the last year's quarter. Marriott International MAR -0.03% Inc., which acquired Starwood Hotels and Resorts Worldwide in September, reported a surge in quarterly profits to $244 million from $202 million a year earlier.

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Plateno Group expected to strengthen its 5th position among the top world hotel companies

In 2017 Plateno Group is expected to strengthen its 5th position among the top world hotel companies via technology integration of Plateno, Jin Jiang, Louvre and Vienna Hotels systems. Furthermore Plateno will showcase new distribution platforms, and expand the implementation of Plateno Connect.

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Jumeirah Group's portfolio set to double in size in the coming years

Dubai-based hotel group Jumeirah Hotels and Resorts, in many ways, embodies the spirit and grandeur of the Middle East. Headquartered in one of the region's, and indeed the world's, most prosperous, glamorous and modern cities, Jumeirah asserts its mission with a confidence that inspires, stating on their website that they \"are regarded as among the most luxurious and innovative in the world.\" Founded in 1997, the company's goal was clear \"to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts\", and they seem to have succeeded in doing just that, now boasting a total of 25 5-star hotels and resorts worldwide, with that number set to double over the next 3 years.

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Associated Luxury Hotels International (ALHI) Launches All-New Website With Many New Features

. . . ALHIs Enhanced Website features their Unique, Distinctive & Authentic Portfolio of 250+ Luxury-Level Hotels & Resorts Designed for Meetings, Conventions & Incentive Travel Programs Around the WorldORLANDO, FL (February 2017) Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the North American Meetings & Incentive marketplace, has just launched an all-new website, with enhanced Search abilities and many new features. According to ALHI CEO David Gabri, the new website is designed as a one-stop online resource to assist meeting professionals, convention specialists , association executives, incentive travel specialists and business executives in identifying luxury-level and upper-upscale hotels and resorts around the world which are specifically designed and operated for meetings, incentive/recognition programs, conventions, and exhibitions. ALHIs portfolio features more than 250 AAA Four- and Five-Diamond quality, mostly independent, member hotels and resorts worldwide, which offer a total of 138,5000 rooms and more than 10 million square feet of meeting space.Featuring the same alhi.com address, this new site was designed with valuable input from ALHIs Industry Advisory Council members; association executives and incentive specialists via focus groups; and with input from many of the ALHI Member hotels and resorts, valued accounts, and knowledgeable ALHI Global Sales professionals. The attractive new website is very mobile-friendly, and offers many more search functions and features that will be of great assistance in planning meetings, conventions and incentive travel programs. Among the many new features is an interactive world map showing all of ALHIs 250+ hotels and resorts in 45 countries. The search function includes the ability to search by: destination (city, state or country); the type of property (i.e. Big Box, Level 5, City Solutions, Beach and Island, Golf, Ocean Line, R

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Stop kidding yourself. You're not going to use the hotel gym | qz.com

Hotels are racing to build fancy gyms for their guestsbut that may be an exercise in futility. Fewer than half of hotel guests who say they planned on using a hotel's fitness center actually use property's gym during their stay, according to a new survey on hotel amenities by the Cornell University School of Hotel Administration.

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White Lodging Leads New Trends, Innovations in Hotel Management

White Lodging Services announced today that it has completed a corporate rebranding that reflects its evolution as a trendsetter and innovator in the hospitality management space and a people-centric company driven by passion, excellence and engagement among its 12,000 associates. The new branding, punctuated by the tagline \"Success Knows No Boundaries\", includes a new company logo, website, multimedia content and overall messaging, all of which aim to tell the story of White Lodging's industry- leading results for owners, best of brand service to guests, and engagement of employees who are top 10% performers in their respective disciplines. The company is positioning to share its story as it enters into the fastest growth period in its history with 17 hotels opening in the next 18 months.

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New study reveals hoteliers envision similar industry technology in 2020 as ten years ago

While hoteliers anticipate highly-sophisticated and 'digital native' hotel guests in 2020, their plans for industry technology remain stuck in the early 2000s. This is the startling research finding from 'The Hotel Industry in 2020' carried out by Peter O'Connor, IDeaS Revenue Solutions, Revinate and SiteMinder. The study compiled survey results from hundreds of leading hoteliers around the world, and the results of a 'visioning' session with experienced hoteliers and consultants held during World Travel Market (WTM) London in November 2016.

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Portugal commits to the International Year of Sustainable Tourism for Development 2017

Portugal has committed to partnering with the International Year of Sustainable Tourism for Development 2017. The commitment was presented to UNWTO Secretary-General Taleb Rifai, during his recent official visit to Portugal. Among the initiatives to celebrate the Year, Portugal is promoting the rehabilitation of historical buildings in the interior of the country and routes through natural areas.

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Hilton Reports Fourth Quarter And Full Year Results; Achieves Record Pipeline And Net Unit Growth For The Year

MCLEAN, Va. -- Hilton Worldwide Holdings Inc. (\"Hilton,\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2016 results. The Company completed the spin-off of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") (the \"spin-offs\") in January 2017. All results herein present the performance of Hilton without giving effect to the spin-offs, unless otherwise specified. Additionally, all share and share-related information presented herein have been retroactively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred in January 2017 (the \"Reverse Stock Split\"), unless noted otherwise. Highlights include:

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Brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Mercure Launches Its First Bot And Share Its Local Stories With You

The Mercure brand is launching its BOT, an up-to-the-minute instant messaging solution available on Facebook and Messenger. Offering a hotel experience anchored in a specific locality is the very essence of the Mercure brand and its venues. Everything from design to food is geared towards helping guests grasp what makes a city tick and providing inroads into the history and hidden treasures that form the identity of a place. But only a BOT is capable of memorizing the full range of stories from so many places around the world! This handy tool will enable travelers and neighborhood residents alike to discover the \"Local Stories\" that surround them, simply by geolocating and allowing themselves to be guided.

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ZUMATA Wins 2017 IBM Choice Award for Top New Business Partner

Singapore February 15, 2017 ZUMATA today announced that it has been named a winner of the IBM Choice Award for Top New Business Partner. Honored at the IBM PartnerWorld Leadership Conference in Las Vegas, Nevada, United States, ZUMATA was recognised for its ability to leverage IBM Watson's suite of API's in formulating tools and solutions for businesses that enhance the customer experience throughout the entire customer journey. In particular, ZUMATA's solutions improve areas of personalised recommendations, advisory on product choices and automation of on-demand customer service via voice or text.

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Hilton Chicago/Oak Brook Hills Resort Announces Launch of Honeybee Awareness Campaign

B., the farm-to-table restaurant located inside the Hilton Chicago/Oak Brook Hills Resort & Conference Center, is hosting a bee-themed culinary experience on Friday, March 10th to celebrate the upcoming start of bee season and the launch of a new honeybee education campaign. The \"B. Aware\" Dinner consists of five chef- crafted courses, all made with and paired to mead (fermented honey) from Wild Blossom Meadery in Chicago. The \"B. Aware\" Campaign is a new, broad-based initiative this year aimed at raising awareness on the declining honeybee populations.

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4 Key Strategies to Shift Bookings from OTA to Direct

As OTAs increasingly use aggressive marketing techniques, hoteliers are at risk of losing a significant share of their total reservations to third parties. Hoteliers often cite the digital media advertising budget strength of OTAs as the primary reason for this shift. While the advertising budget strength of OTAs is noteworthy, the truth is that a substantial portion of the OTAs market share growth has been driven by organic search traffic. Robust website technology combined with extensive research on conversion techniques drive this growth. In addition, OTAs do an excellent job of search engine marketing and email marketing. The surprising truth is that all these strategies are easily accessible to individual hotels, offering an immense opportunity to enhance direct revenue while lowering the cost of distribution. Milestone works with over 2000 independent hotels and brands to drive higher direct revenue and shift market share from OTAs and other third parties by using the same technologies that are deployed by larger travel websites. Here are first two top strategies that are most effective in driving direct business:

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Puzzle Partner Signs Hotel Technology Innovator hospitalityPulse as New Client

Leading B2B travel and hospitality technology marketing agency Puzzle Partner announced today that it has been named agency of record (AOR) for hospitalityPulse, the innovative hotel technology company based in Santa Cruz, California. Puzzle Partner will support hospitalityPulse through strategic and tactical marketing initiatives, including messaging, communications, public relations, and content development.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2017

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2017 Americas Board of Directors, Executive Committee, and Expert Communities Chairs. The HSMAI board consists of a wide range of hospitality professionals from all areas of the industry, representing more than 25 hotels and hotel companies.

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nSight for IDeaS Helps Hoteliers Drive More Profitable Bookings by Tapping Forward-Looking Travel Intent Data

When it comes to forecasting hotel booking behaviors in order to maximize revenue strategy, more data is better than less. That's why IDeaS Revenue Solutions and nSight Travel Intelligence have teamed up to offer hoteliers a new experience in revenue management that allows managers to \"futurecast\" inventory demand based on a rich set of data points never before available on a single technology platform.

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Iberostar Launches New App For Guests

In line with the digital transformation of the hospitality industry and the brand's commitment to providing guests with the most innovative products, IBEROSTAR Hotels & Resorts launched its newIBEROSTAR APP application, a phone app for guests that will enable them to enjoy their experience at the hotel to the fullest.

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Dusit International teams up with Japan's Prince Hotels for Staff Exchange Programme

As part of its strategic marketing alliance, global hospitality company Dusit International, together with Japan's largest hotel chain, Prince Hotels, has launched a Staff Exchange Programme, starting this month.

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Milestone CMS delivers record average revenue growth and average group booking increases

Milestone announced another banner year for its customers as they achieved record results by leveraging Milestone's unique value as both a software developer and a design and digital marketing agency. New web sites on Milestone's Content Management System consistently experience a 25% to 40% growth in revenue. Hotels and resorts like the Tan-Tar-A Resort in Osage Beach, Missouri, for example, achieved year-over-year revenue growth in high double digits, over 57% with an increase in group bookings of 300%.

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Hoteliers Comb the Ranks of Tech Workers to Gain an Edge | nytimes.com

The front desk manager or housekeeper may epitomize the hotel employee, but the hospitality industry is increasingly dependent on tech workers, vacuuming data scientists, web designers and other experts into its ranks. More than ever, guests look to their phones and computers to research, book, stay in and communicate with hotels. That translates to critical technology needs in information security, mobile development and systems integration. Inside hotel operations, data analysis can help find new customers, make a dining room more profitable or provide information to executives making business decisions.

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Three ways technology is making waves in construction | JLL Rel Views

From the drones buzzing round capturing footage of building sites to the latest computer software enabling ever closer collaboration between teams, the construction industry is awash with new technology.

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The Reservation Benchmark

In pursuit of our mission to help hoteliers recapture guest relationships and increase conversions on their websites, we conducted a small piece of research.

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Hospitality Marketing Associates Expands Reach with Seven New CRM Partnerships

Hospitality Marketing Associates (HMA) expands client base with the addition of seven properties within the newly merged, Benchmark Resorts & Hotels and Gemstone Collection. Dollywood's DreamMore Resort & Spa (Pigeon Forge, Tennessee), Beachwalk Resort (Hallandale Beach, Florida), Hotel Deca (Seattle, Washington), The Essex, Vermont's Culinary Resort & Spa (Burlington, Vermont), Topnotch Resort (Stowe, Vermont), Ames Boston Hotel and Copley Square Hotel (Boston, Massachusetts) have partnered with HMA to manage their customer relationship marketing programs.

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Last Call for Building the Sales Pipeline' HSMAI Event in Virginia

A few seats remain for \"Building the Sales Pipeline in 2017,\" an interactive educational event to be hosted by The Hospitality Sales and Marketing Association International's Washington, D.C., chapter Feb. 23 in Arlington, Virginia.

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Does Your Hotel Rate Really Matter? | fueltravel.com

Many hotels and hoteliers automatically assume that price is the most important factor when it comes to choosing a hotel. But how important is price actually? In our 2017 Website Behavior Study, we asked more than 2,000 leisure travelers to rank six factors from most important to least important when it comes to choosing and booking a hotel.

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New York's Nolitan Hotel Improves Their Engineering Operations with ALICE

The Nolitan's GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel's needs.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2017

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2017 Americas Board of Directors, Executive Committee, and Expert Communities Chairs. Jeff Senior, Vice President Marketing at KSL Resorts, continues his service during the second and final year of his term as HSMAI Americas Chair.

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Washington Marriott Wardman Park Celebrates American Poet

Celebrating its centennial, in 2018, the Washington Marriott Wardman Park has been host to many important moments in American history. In 1954, Thurgood Marshall and his colleagues stayed at the Wardman Park Hotel in unincorporated Washington, DC when he prepared and tried Brown vs. Board of Education in the Supreme Court. Langston Hughes, famous African-American Poet and Thurgood Marshall's college friend, worked as a busboy at the Wardman Park Hotel, when he was discovered in 1925. He encountered American poet Vachel Lindsay and shared his poems. Impressed, Lindsay publicized his discovery of a new \"busboy poet.\"

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Sereno Hotels Announces Launch Of New Brand Website

Sereno Hotels is pleased to announce the launch of its new website, serenohotels.com, which serves as a booking engine and destination guide for its four properties: the award-winning Le Sereno St. Barth's and Le Sereno Villas, which recently was voted the \"No. 1 Resort in the Caribbean\" in Conde Nast Traveler's Readers' Choice Awards, along with its newest sister property, Il Sereno Lago di Como and Villa Pliniana, designed by famed Milan-based architect and designer Patricia Urquiola. Both Lake Como properties opened to much acclaim in 2016, as bloomberg.com distinguished Il Sereno as \"Europe's most luxurious new hotel.\"

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NEW Inncentives Loyalty Club by Vimana to Drive Value, New Customers to Owners

As part of its commitment to helping franchisees compete head on with the bigger brands in 2017, Vimana Franchise Systems is rolling out a new loyalty program this month that is positioned to be one of the most effective in the industry. Powered by IBC Hospitality Technologies, the new Inncentives Loyalty Club by Vimana mirrors frequent-guest programs offered by the major brands; guests earn travel vouchers for stays that can be redeemed at any Vimana property or at one of 20,000 unique boutique hotels worldwide within the International Vacation Hotels (IVH) network. Inncentives Loyalty Club is offered without a fee increase to Vimana's Centerstone Inns/Hotels/Plaza Hotels and Key West Inns/Hotels/Resorts brands, and owners are not responsible for free-stay reconciliations.

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NAVIS Sets Record in 2016: $138M in Client Booked Revenue through RezForce

NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, today announced that 2016 was a record-breaking year in direct-booked revenue for their RezForce clients.

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NYX Hotels by Leonardo Hotels:City Lovers create a special NYX Experience

The City Lovers - the staff of NYX Hotels are much more than classic hotel employees: they love their city with a passion and quite naturally transfer this enthusiasm to their guests. City Lovers like to be the go-to contact for all kinds of city information, operating informally instead of rigidly; as trend-setters, as opposed to the traditional ilk of city guides. They spread warmth and a spirit of friendship, which stays with their guests long after their visit is over. They know where the Tel Aviv party people revel, reveal the Milanese fashion hot- spots and tell you where you can find all the fascinating sub-culture communities in Prague.

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Young, digital and keen to travel: Youth Travel at ITB Berlin

Youth Travel exhibitors in Hall 4.1 at ITB Berlin will have information on new language courses abroad and summer trips Discussion rounds on festival tourism Communicating with emojis

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Five global wellness trends to watch in 2017 | 4hoteliers.com

From time to time, we have covered trends in wellness; with our new-found availability of information from the Global Wellness Institute, we expect to be covering wellness more often. This Herman Trend Alert represents a taste of the wellness trends for 2017 and beyond that emerged from a recent worldwide meeting of 500-plus wellness experts who recently gathered in Kitzbuhel, Austria, for the Global Wellness Summit.

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Healthy Consumer, Spending Shifts Benefit U.S. Lodging & Leisure

A healthy U.S. consumer bodes well in the near term for the U.S. lodging and leisure sectors, according to the first edition of Fitch Ratings' \"All Inclusive: U.S. Lodging & Leisure Handbook.\"

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Seven Mobile Marketing Opportunities For The Travel Industry | forbes.com

It wasn't that long ago that virtually all travel transactions went through brick-and-mortar agents. But now travel dollars are increasingly being spent via digital, especially on mobile. According to the latest figures from eMarketer, 63% of digital travel ad spend goes to mobile, and that share is climbing rapidly. I spend a lot of time identifying best practices to help travel companies get more out of mobile investments. There are many ways travel companies can get more by doing more on mobile. Building a good transaction site and app are only the first steps in what must be an ongoing commitment to mobile innovation. Here are seven musts for travel marketing in 2017:

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For 2017, Resolve to do Something About Your Hotel's Package Problem

In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are responsible for package management, because concierge technology today doesn't account for package management alongside the other requirements of the job. ALICE Concierge is the first concierge technology on the market that helps concierges with a dedicated package management toolkit, in addition to all the other concierge-supporting functions of the technology platform.

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Are Travel Brands Failing to Capitalize on Own-Brand Traffic?

Travel marketers spend a huge amount of time trying to get people on to their brand's booking channels but should they instead spend more time improving these channels? A new white paper suggests that closing the loop is the most profitable thing marketers can do

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Austria's Tourism Reaches 140 Million Mark For The First Time | tourism-review.com

The year 2016 brought many visitors to the Alps and to the Danube. However, for the hoteliers not everything is rosy. The start of the winter season was somewhat weak for Austria's tourism. The hotel industry in the Alpine republic is flourishing. Austrian hotels managed to generate 140.85 million overnight stays in 2016. This is a 4.2% increase compared to 2015. This figure is a new record for Austria's tourism and is above the 140 million mark for the first time ever.

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German Tourism Reaching New Record | tourism-review.com

The Baltic Sea, Allgau, Lake Constance German destinations are more popular than ever. Last year a new peak of 447.3 million overnight stays in terms of domestic and foreign guests was reported. The growth of German tourism is expected to continue in 2017. Germany's travel industry boom has no end. The number of overnight stays rose to a record value of 44.3 million. This is the sixth year in a row in which a new record had been reached.

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French Tourism Industry Is Finally Growing | tourism-review.com

French tourism industry is finally celebrating. After two years, tourists are back in force in France. The strong rebound, that reaches the figures from before the attacks in 2015 and 2016, benefits mainly to the urban areas and in Ile-de-France, according to INSEE (French National Institute of Statistics and Economic Studies). During the last three months of 2016, the amount of overnight stays showed an increase of 3.9% compared to the last quarter of 2015, after two consecutive quarters of decline, according to the Institute of Statistics. This strong rebound is more than offsetting the net decline recorded a year earlier (-1.8%) related to the impact of the attacks from January 2015.

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Caribbean Tourism Organization Enters Partnership With OAG To Help Members With Powerful Market Insights

The Caribbean Tourism Organization (CTO), the Caribbean's tourism development agency, has entered into a marketing partnership with leading air travel data provider OAG to provide members with accurate, timely and actionable insight and analysis to aid decision-making and to spot opportunities in essential markets.

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PolyU Study Finds Chinese Hotels Must Act on OTAs

Hotels in China have \"little negotiating power\" with online travel agents (OTAs) and could do more to resist their increasingly dominant role, suggest MSc student Lorraine Zhang, Associate Professor Basak Denizci Guillet and Assistant Professor Deniz Kukukusta of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. Yet this should not suggest that hotels can do away with \"maintaining a healthy relationship with this important distribution channel\", the researchers warn. In a wide-ranging study the researchers also find that the competition between OTAs is even more intense than it is between OTAs and hotels, and is likely to intensify further with the entry of new companies into the market.

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Brand Profile: Edition Hotels

Over the next three years, Marriott International's Edition Hotels is poised to open 12 new hotel projects spread across four major global hospitality regions, representing a bountiful and prolific expansion for Edition Hotels.

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Hilton Honors Provides Exclusive Access to Once in a Lifetime Music Experiences

MCLEAN, Va. -- Last night, during GRAMMY Week, Hilton (NYSE: HLT) launched \"Music Happens Here,\" a first of its kind integrated music program that provides Hilton Honors members with unique concert experiences and unprecedented access to music and artist connections. The program builds on Hilton's exclusive partnerships with Live Nation and with The Recording Academy(the organization which bestows the GRAMMY), and introduces a new music and travel content creation partnership with Spotify.

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What does a good website test look like? The essential elements of testing | googleblog.com

\"Test! Test! Test!\" We've all heard this advice for building a better website. Testing is the heart of creating a culture of growth a culture where everyone on your team is ready to gather and act on data to make the customer experience better day by day. But how do you run a good test? Is it just a matter of finding something you're not sure about and switching it around, like changing a blue \"Buy now\" button for a red one? It depends: Did you decide to test that button based on analytics, or was it a wild guess?

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Caribbean Tourism Organization (CTO) State of the Industry Report 2016 - dissection

Overview:I am going to discuss, in greater detail, the Caribbean tourism performance in 2016 and what to expect in 2017. 2016 marked another record-setting year as for the first time in our history we received over 29 million arrivals. This is also the 7th consecutive year of growth and our estimated 4.2% increase in tourism trips is the 3rd consecutive year above the global growth rate. Moreover, the average annual growth rate over the last 7 years slightly exceeded the average annual global growth rate of international trips. The performance in 2016 was primarily supported by sustained economic growth in the US, our main source market, and relatively low oil prices. Following an increase in the Caribbean market share of global visits in 2015, rising by 0.1 percentage points, it remained steady at 2.4% in 2016. Nevertheless, negative events such as a weak Canadian dollar and the most active hurricane season since 2012, especially in October, no doubt contributed to preventing our region from reaching the coveted target of 30 million arrivals. Among the destinations, tourist arrivals showed uneven growth. Of the 28 destinations reporting data for varying periods between January and December, 22 recorded increases ranging from quite modest to a robust 17.5% (the Turks & Caicos Islands), while the remaining six destinations experienced declines. Besides Turks and Caicos Islands, 4 countries, Belize, Cuba, Guyana, and Bermuda reported double digit growth rates. The contributing factors to these performances included greater air access from the source markets to the region and the realization of significant investments to enhance infrastructure (airport redevelopment) and product (hotels). With the exception of the Dutch Caribbean[1] (-5.6%), the major Caribbean sub-regions reported healthy growth. The Other Caribbean[2] countries' market, which accounts for almost half of all arrivals to the region, recorded the fastest growth rate (7.4%) in 2016. T

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Discovering destinations along the Danube at ITB Berlin

Presentation of a new brochure on culinary specialities at ITB Berlin 2017 discussions on international marketing of countries along the Danube and biking tours prize competition featuring the popular Danube travel pass

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Caribbean Tourism Arrivals Hit All-time High

Caribbean tourism broke new ground in 2016, surpassing 29 million arrivals for the first time ever, and once again growing faster than the global average.

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TAJ presents Taj Hotels Palaces Resorts Safaris

The Indian Hotels Company Limited (IHCL) is pleased to announce that all hotels in the current portfolio globally will now be grouped under a single branded house identity: Taj Hotels Palaces Resorts Safaris.

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Why Marriott is turning some of its rooms into communal apartments | economist.com

JUST as Airbnb has started to take on hotels at their own game, the tables seem to be turning. The short- term lodging rental site was once known for its un-hotel-like offerings. Hosts lived alongside their guests, who were often put up in quirkily decorated spare rooms. Nowadays it offers business travel ready listings, for properties that have Wi-Fi, 24-hour check-in and other basic amenities. Entire houses can now be rented, not only box bedrooms. And as cities crack down on illegal Airbnb listings, it has even starting to play by the rules. As a result, the number of business bookings through the site has rocketed.

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Shearing's Coast & Country Hotels choose Guestline to provide comprehensive suite of hospitality software solutions

The comprehensive product suite, including Guestline's cloud hosted property management system Rezlynx, Guestline Distribution, CRS (central reservation system) and PCI has been selected to drive revenues and efficiencies across the group.

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Marriott Reimagines Its Mobile App To Meet The Needs Of Modern World Travelers

Based on actual hands-on guest research and feedback, Marriott International, Inc. (NASDAQ: MAR) will now offer Marriott Rewards members a dynamic mobile experience personalized for them. Today marks the launch of the newly redesigned and engaging Marriott Mobile app for iOS users in five languages, with Android coming soon. Guests will enjoy new and expanded digital features; customized travel content; simple, one- button navigation; and a new swipe-able discovery home screen.

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Airbnb And The Caribbean Tourism Organization Sign Cooperation Agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Sir Peter Blake Creates Bespoke Collage For Mandarin Oriental Hyde Park, London

Sir Peter Blake, a leading figure in the art world, and often referred to as the 'Godfather of British Pop Art', has been commissioned by Mandarin Oriental Hotel Group to create a collage which will cover Mandarin Oriental Hyde Park, London's iconic facade during part of the hotel's comprehensive phased renovation.

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European tourism shows modest growth in 2016

European tourism demand continues to grow and proves resilient to safety and security challenges and political turmoil. Overall growth, however, has slowed from the previous year (+5% in 2015) affected by those destinations required to rebuild market confidence following tragic events. The most visited region in the world welcomed 620 million international tourist arrivals in 2016, a 2% increase compared to the same period in 2015 . According to the European Travel Commission's latest report, \"European Tourism Trends & Prospects\", the majority of destinations reported healthy growth in the last months of 2016. Iceland remains the top growth destination (+40%) followed by the outstanding performance of Cyprus (+20%) and Slovakia (+19%) owing to improved air connectivity and off- season visitation. Bulgaria (+16%) also saw robust growth while other destinations such as Serbia and Portugal (both +13%) are increasingly becoming appealing for bargain hunters. On the contrary, safety and security concerns weigh down on visitor numbers in Turkey (-31%) and Belgium (-14%) while a strong Swiss Franc weakens Switzerland's tourism performance (-2%). \"European destinations acknowledge the need to remain competitive in a sector that is swiftly adapting to the diverse needs of travellers from both established and emerging markets. Only through increased commitment and cooperation from the European tourism authorities will Europe remain a competitive destination and will succeed in fostering inbound travel\" said Eduardo Santander, Executive Director of ETC. Europe's Large Source Markets Continue to Drive GrowthEuropean travel remains heavily reliant on intra- regional demand. Several destinations reported double-digit growth from Germany and France, attributable to stable economic conditions in the Eurozone. In the UK, a weaker pound failed to deter travel demand, with almost one in two European destinations reporting double-digit growth from this market. Visit

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Manolo Blahnik Designs Custom Slippers for Guests of Four Seasons Hotel Milano

On the occasion of the worldwide launch of the touring exhibition Manolo Blahnik. The Art of Shoe in Milan, Four Seasons Hotel Milano has created a unique partnership with the iconic shoe Maestro that will allow guests to enter the remarkable creative world of Manolo Blahnik.

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Regal Hotels Enters into Strategic Partnership with Malaysia Airlines

Regal Hotels International is delighted to announce a strategic partnership with Enrich, Malaysia Airlines Frequent Flyer Programme, to reward hotel guests with frequent flyer miles.

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HFTP is Now Accepting Applications for Entrepreneur 20X at HITEC Toronto

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at HITEC Toronto. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website past applicants and winners are welcome to come back as long as they are considered Series A or a startup. The competition will take place on Monday, June 26, 2017 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Maestro PMS Announces 2017 Software Roadmap for Independent Operators

Maestro PMS, the preferred hotel management system provider for leading independent resorts, hotels, condos, and multi-property groups, revealed its 2017 software development roadmap. Maestro will enhance its suite of 20+ integrated modules with advanced tools for handheld mobile guest interaction, tablet use, direct booking, and Spa system functionality. New solutions include:

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LodgIQ & HSMAI Forge Revolutionary Partnership

LodgIQ, a sophisticated, machine learning-based revenue management system (RMS), is proud to announce a wide- reaching, global partnership with the renowned Hospitality Sales & Marketing Association International (HSMAI), a global organization of sales, marketing, and revenue management professionals.

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Duetto to Provide Revenue Strategy Solutions for easyHotel

Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud- based revenue strategy solutions, GameChanger and Scoreboard, for easyHotel plc (AIM:EZH), the owner, developer, operator and franchisor of \"super budget\" branded hotels in European gateway markets. The agreement comes as easyHotel expands its portfolio of company owned and franchised properties quickly across Europe.

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SiteMinder announces integration with Agilysys to offer integrated distribution solution to PMS customers

The global hotel industry's leading cloud platform, SiteMinder, today announces a partnership agreement with Agilysys, Inc. whereby SiteMinder's Channel Manager will connect with Agilysys' next-generation cloud hospitality platform, rGuest, to integrate with Agilysys' award-winning property management systems and automate the flow of rates, availability and reservations for hotel customers.

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Hotel v destination - what matters more to guests looking for romance?

Wego.com, the leading travel search site in the Asia Pacific and Middle East, along with its guest review data partner, TrustYou, reveals which country's hotels rate highest with guests for romance, leading up to Valentine's Day.

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PROJECTS: Europa City will be France's new utopian metropolis

Danish wunderkind Bjarke Ingles and his world-renowned architecture firm BIG are starting construction this year on one of the most important projects ever won by the company, Europa City. Awarded to BIG in 2013 after an international invited competition, Europa City is set to become a modern utopia located 16km outside Paris. Designed over 800,000sqm, this new development is as much an urban planning experiment as it is a social undertaking. By combining visionary master planning with considered landscaping, Europa City will attract tourists and visitors to the northern suburbs of the French capital, as well as local residents from the surrounding areas. This enormous development will feature recreational, cultural and retail facilities that will include a circus, theme park, exhibition halls and ski-slopes, to name but a few.

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Airbnb and the Caribbean Tourism Organization sign cooperation agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Over half of visitors to travel sites now using mobile

More than half of visitors to travel websites are now using mobile devices in Brazil, India, the UK and the US reports EyeforTravel's Understanding the Travel Consumer's Path to Purchase white paper. This rises to two thirds of consumers in India, where smartphones are more important for accessing the internet.

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Smartotels Launches its Flagship Brand: FORM Hotel

FORM Hotel, the upscale hotel brand in Smartotels Hospitality International's portfolio, launches today in the UAE. A pioneering \"concept hotel\" brand, FORM offers business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design- forward and socially-responsible environment.

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Travel Trends For 2017: Hotels Respond To OTA Consolidation & The Sharing Economy | fueltravel.com

In last year's report, we dove deep into massive consolidation within the world of online travel agents and the looming threat of the sharing economy as companies like Airbnb experienced exponential growth. This year, the major shift in the world of online travel agents and Airbnb is how hotels have responded to the consolidation and growth with more aggressive marketing tactics, particularly when it comes to growing direct bookings. Several brands kicked off direct booking specific campaigns in 2016 and we see this growing across the board for all hotel brands in 2017.

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Best Digital Travel Destinations Announced | tourism-review.com

The digital world's borders are expanding continuously year by year and as a matter of fact, tourism is not an exception. The importance of the so called digital travel cannot be questioned and the following years will only strengthen its already solid position. According to a study by the Allied Market Research, the global digital travel sector will be worth $ 1,091 billion by 2022. It is expected that the figure will be reached as more markets are opening up to web services. The aim is to adjust to the current trends and reach as many people as possible.

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BRANDS: brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Top 3 B2B Marketing Tools in 2017

Email, LinkedIn and short customer story videos are 3 top marketing tools B2B tech companies will use in 2017 to increase sales and influence, said Julie Squires, CEO of Softscribe Inc, a leading hotel tech PR firm.

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Worldhotels Acquired by Associated Luxury Hotels

Strategic Acquisition Combines Worldhotels and Associated Luxury Hotels International (ALHI),The Number-One Independent Global Hotel Sales Organization in North America, To Significantly Expand the Global Footprint and Services for Both Global Sales, Marketing and Hospitality Organizations

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CTO Welcomes 2017 With Innovative Tools To Help Member Countries Boost Tourism

Following several recent development initiatives, the Research and Information Technology Department of the Caribbean Tourism Organization (CTO) has expanded its repertoire of resources for members to measure visitor satisfaction, profile the region's visitors, assess market performance and estimate economic impact. Together, these technology tools reinforce the CTO's policy of supplying a well-rounded analysis of tourism developments throughout the Caribbean.\"These new tools, designed to generate actionable data about our visitors and potential visitors, have increased the relevance of membership in the CTO for both destinations and the companies that are our allied members,\" said Hugh Riley, Secretary General and Chief Executive Officer of CTO.\"As we begin the new year, we encourage members to use these vital resources to fine-tune marketing strategies, promptly react to visitor satisfaction levels and capture a more lucrative share of the global tourism market,\" said Riley, adding: \"Many of the resources provided by the CTO are included free to destinations with paid-up membership dues. These tools help officials make more informed decisions, paving the way for enhancing tourism to the Caribbean.\"CTO enters 2017 with new and improved programs that utilize industry-leading technology to monitor, analyze and report tourism data. These programs include the following:The CTO-Tourism Information Management System (CTO-TIMS) is a web-based system designed to collect, store and process a wide range of arrival and departure data from embarkation and disembarkation sources. CTO-TIMS is an upgrade of the existing Management Information System for Tourism (MIST), featuring more advanced hardware and software, as well as new reporting tools for better visualization. The application, which is accessible through standard browsers, allows tourism policymakers to keep up-to-date with developing trends and identify potential concerns.CTO has also develop

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Abacus Hotels upgrade to Guestline's hospitality software and support solutions

Guestline welcome Abacus Hotels as the latest hotel group to select the company's leading cloud hosted property management and channel distribution solutions; installation is now complete at three of the group's Best Western properties across Norfolk and Cambridgeshire.

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Fifth of travel consumers visit social media immediately before booking a vacation

Social media domains continue to be visited late into the travel funnel, with users regularly connecting with a social media site within 15 sites of their final purchase destination. This was one of the findings from EyeforTravel's Understanding the Travel Consumer's Path to Purchase white paper. This used clickstream data gathered through research partner Jumpshot's panel of more than 100 million customers, tracking consumers who made a purchase on an airline, hotel or Online Travel Agency (OTA) brand in Brazil, Germany, India, the UK and US.

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Supplier Question Is Hotel Art Necessary?'

A debate has started brewing in the global hospitality industry about hotel art, a supply and design touch that is present in nearly every room in the world. Hotel operators and suppliers, however, have now begun to ask: is hotel art necessary?

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Hilton Expands European Capital City Presence To Tbilisi

Hilton has announced plans to introduce its flagship Hilton Hotels & Resorts brand to the capital of Georgia with the signing of a management agreement with Granat LLC. The 206-guest room Hilton Tbilisi is set to open in early 2019. The building's historic facade will be preserved as part of the designs, while a striking glass roof will be constructed on top of the building and will house the hotel's rooftop bar and spa.

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Dusit International launches new Thai Cooking Class at selected properties worldwide

Global hospitality company Dusit International has rolled out a new Thai Cooking Class giving participants the chance to learn how to make a selection of Thailand's most famous dishes. Open to hotel guests and the general public at selected Dusit Hotels and Resorts worldwide, each hands-on session is conducted by a seasoned Thai Chef de Cuisine and includes a choice of three authentic recipes, followed by a sit-down lunch or dinner.

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Four Seasons Looks Ahead to 2017 and Beyond

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is strengthening its presence in the luxury hotel and residential space, and building on its position as the business partner of choice for luxury hotel, resort and residential projects.

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AccorHotels to acquire Travel Keys to consolidate leadership in the luxury Private Rental market

AccorHotels announces today it has begun exclusive negotiations for the acquisition of 100% of Travel Keys, one of the leading players in the private vacation rental market. Founded in 1991, Travel Keys is an elite travel broker representing a luxury collection of over 5,000 highly curated villas across more than 100 destinations across the Caribbean, Mexico, Hawaii & the United States, Europe, Asia and Africa. A pioneer in the industry, the Atlanta-based company focuses on guest satisfaction, offering professional vacation planning and 24/7 concierge services.

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OTAs are winning the battle for the customer

Online Travel Agencies (OTAs) are leading the competition when it comes to online engagement, particularly with regards to mobile traffic, according to new research from EyeforTravel and Jumpshot.

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HITEC Toronto Online Registration and Housing Bureau Open Now

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has announced that attendee registration for its HITEC Toronto is now available online. Also available on the HITEC Toronto website is information on travel and hotel reservations. HITEC is the world's largest hospitality technology exposition and conference, and this year will be HFTP's 45th anniversary since it produced its first HITEC event in 1972. HITEC Toronto is the second, and largest, of three HITEC events planned for 2017, and will be June 2629, 2017 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Les Roches Teams up with Skift to Identify the Top 5 Hospitality Trends and Opportunities for Entrepreneurs

Les Roches Global Hospitality Education has released a new report titled \"The Future of Hospitality Entrepreneurship\", in collaboration with Skift, a business information company focused on travel and tourism intelligence based in New York, USA. The report offers a road map for both established brands and entrepreneurs looking to start their businesses in the global hospitality industry. The full report is available via the following link: http://skiftx.com/insight/skift-insights-deck-the-futureof-hospitality-entrepreneurship/

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InterContinental Hotels and Resorts to go bigger in 2017

2017 looks to be a productive year for British hotel giant InterContinental Hotels and Resorts. Founded in 1967, the parent company InterContinental Hotel Group has grown its portfolio to include such reputable brands as Crowne Plaza and the HOLIDAY INN, and has a global presence in over 100 countries worldwide. The group's hotels range from 5 star resorts to 3 star lodgings, and five years ago it boasted over 4,400 hotels across the globe, with that number rising to 5,099 at the moment, according to the most recent figures on its website, cementing its position as a leading industry player.

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NYX Hotels by Leonardo Hotels become an art scene hotspot

NYX Hotels, the new lifestyle brand from the house of Leonardo, isn't just another group of hotels: places will be created where active and influential artists can exhibit their work to the public. The hotels will thus become an important part of local culture and a magnet not only for creative professionals, but also for tourists and locals who are always on the lookout for trendy city locales. To guarantee that this concept will be clearly evident in each of the future establishments, the hotel group is working with Iris Barak. Iris is already curator of one of Israel's most famous private art collections (the Dubi Shiff Art Collection) and will now ensure that the NYX hotels in each city become popular addresses for contemporary art. She will be assisted by experienced, local curators who are very familiar with the regional art scenes.

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New DoubleTree by Hilton in West Fargo Promotes Regional Tourism

Visiting North Dakota, travelers can find themselves experiencing countless photo-worthy moments - from playing with the meerkats at Red River Zoo to exploring the badlands and Painted Canyon at Theodore Roosevelt National Park. Today, in response to the region's tourism growth, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, welcomes its newest property in West Fargo, N.D. The stylish hotel - DoubleTree by Hilton West Fargo - features 103 spacious suites and pays tribute to the region's beauty and its local pride through art pieces, photographs and decor.

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Political and business leaders' line-up for Iran Hotel and Tourism Investment Conference

More than 300 industry leaders are to gather next week at the inaugural Iran Hotel and Tourism Investment Conference (IHTIC). H.E. Dr. Zahra Ahmadipour, Vice President - Head of Iran's Cultural Heritage, Handicrafts and Tourism Organization (ICHHTO), will open the conference alongside Ahmad Jamali, General Director for Foreign Investment at the Ministry of Economic Affairs and Finance. Two days of panel discussions and thought leadership presentations by leading industry experts will follow, along with a unique chance to hear political leaders' views first-hand and opportunities to network with prominent investors, developers and operators.According to the latest Euromonitor report \"Travel in Iran\", Iran is, without a doubt, the new up-and-coming tourism destination, and is likely to become the leading tourism market in the MENA region, provided that the infrastructure is able to develop and cope with changes. President Hassan Rouhani is determined to boost tourism and encourage foreign investment and the Iran Cultural Heritage, Handicrafts and Tourism Organisation is working on this hand in hand with local municipalities to attract more investors. An increasing number of investors are eyeing the opportunities in Iran, however, there are still regulatory and red tape hurdles in the process. Dr. Saeed Shirkavand, Deputy of Planning and Investment at Iran's Cultural Heritage, Handicrafts and Tourism Organization (ICHHTO), will take to the stage next week to present investment opportunities in Iran.

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Here to Stay: Increasingly Mainstream Private Accommodations Reshaping Lodging Distribution

No segment of the travel industry has felt the effects of new product categories and distribution models as much as lodging. According to new research by travel industry research authority Phocuswright, while hotels represent the U.S. travel industry's fastest-growing sector, they now compete with a new and increasingly popular product category: private accommodation.

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SALTO Hospitality showcases newly launched mobile access control solution JustIN Mobile

SALTO JustIN Mobile access technology simplifies the staff and guest key management process of users in a hotel. Receiving a key generated electronically on their smartphone, previously identified and authorized by the system, they can unlock their room doors or access other amenities with the JustIN Mobile app, by selecting the appropriate key.

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Cornerstone Information Systems exhibiting and speaking at Travel Technology Europe 2017

Cornerstone Information Systems (CIS), a global leader in innovative technology solutions for travel companies, will be speaking and exhibiting at The Travel Technology Europe Show 2017 (TTE 2017). The event takes place February 22nd-23rd, at Olympia in London, UK and is expected to attract more than 6000 Travel & Tourism professionals and suppliers from around the globe. Cornerstone will also be hosting a Cocktails and Canapes reception at a nearby upscale gastropub.

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How Airbnb Changed the Traditional Lodging Industry | entrepreneur.com

By taking advantage of existing properties and involving homeowner in the transaction, Airbnb disrupted the lodging industry and is now valued at $20 billion. Just like the taxi industry, in the 2000s, the hotel sector was ripe for disruption. In many cities, hotels in central locations were (and still are) overpriced and lacked the atmospheric character of the place itself. Airbnb enables homeowners to offer their couches, spare rooms or entire homes for rent for short stays, and the company has become a network of over 25,000 active hosts in 190 countries. More than twenty million guests have booked thirty million nights on the platform since it was founded in 2008.

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Arabian Courtyard Hotel & Spa drives 50% of total sales from online channels with RateTiger Channel Manager

An Arabian heritage themed hotel located in the heart of Bur Dubai, Arabian Courtyard Hotel & Spa has been leading the online space with excellent online sales management. The hotel has been using RateTiger Channel Manager for the last few years to update rates and inventory in real-time and implement distribution and pricing strategies effectively leading to growth in share of online sales.

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Hotels With A Heart: Why Bouteco Will Be The Only Way To Travel Soon | forbes.com

Journalist Juliet Kinsman is probably most famous for being one of the founding editors of Mr & Mrs Smith, the impossibly smart boutique hotel website which offers on-the-money' witty reviews, not to mention sourcing beds for the night for savvy travellers desiring more than a chocolate on their pillow. As well as penning travel guidebooks and writing countless tastemaker' articles for mainstream press, she has also become something of a go-to hotel expert in recent years for luxury travelers and the hotel industry alike. Bouteco Juliet's most recent venture, however, may be the most thought-provoking, life-changing project yet.The term, if you haven't guessed already, refers to the merging of two worlds: luxury, boutique hotels with an eco-sensibility. Here, ahead of the launch of Bouteco.co, I talk to Juliet about her concept and what it means for the world of luxury travel.

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French 'bubble hotel' allows guests to sleep under the stars, with all the luxuries of a proper hotel room | dailymail.co.uk

A French hotel is making a name for itself among travellers who want to spend the night under the stars, but in comfort. The Attrap'Rjves family hotel, in the heart of woodland in Allauch, gives adventurous guests the chance to spend a night in the wild without resorting to tents. From 100 a night, outdoor lovers can enjoy a stay in a two-person bubble room, made from transparent plastic that gives 360-degree views of mother nature.

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EyeforTravel's Smart Travel Data Summit '17 will Chart the Future of Data in Travel and Help Data & Business work better together

London, February 1, 2017

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Carlson Rezidor Hotel Group selects Sabre's digital platform to accelerate its technology transformation and global expansion plans

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, has taken an important step in its global expansion plans by signing a new agreement with leading technology provider Sabre Hospitality Solutions.

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Hilton Introduces New Branding

Hilton (NYSE: HLT), the world's fastest-growing hospitality company, today announced industry- first benefits for all 60 million members of its award-winning guest loyalty program, Hilton Honors, including Shop with Points at Amazon.com.

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The increase in online sales in the hospitality industry will exceed 20%

The year 2017 promises to be prosperous for the hotel industry in Central Europe. Growth can be expected in many areas, especially in online sales where the increase could even exceed 20%. In the coming year, hoteliers will focus more on direct sales, sustainable development and the use of modern technologies aimed at optimizing profits. The above forecasts can be found in \"Hotel Marketing & Technology Trends\" - the fourth publication of the series prepared by Profitroom experts in cooperation with their partner - the consulting company Deloitte.

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Customer Service is the New Marketing'

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, published a new article on Hotel Business Review explaining how customer service has become the NEW marketing. \"The hotel business, frankly like any other business, is about creating relationships, human-to-human and it's your job as a hotel operator to humanize your hotel and your brand in order to gain the highest level of customer service as perceived by your guest\", says DJ Vallauri, Founder and President of Lodging Interactive.

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HFTP Announces Exclusive Entrepreneur 20X Sponsorship Agreement with HoReCa.digital at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive Entrepreneur 20X (E20X) sponsorship agreement with HoReCa.digital, a unit of METRO Wholesale & Food Specialist Company, for HITEC Amsterdam. The successful E20X pitch competition, featuring hospitality technology startups, will take place with HITEC Amsterdam's pre-conference events in the afternoon on 28 March 2017. Following the pre- conference program is the full HITEC Amsterdam event, featuring two full days of education, an expo and networking party. HFTP's inaugural HITEC Amsterdam is the first of three HITEC events planned for 2017, and will take place 2830 March at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands.

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What Hotel Industry Trends to Expect in 2017

It goes without saying that in 2016 hotel industry was recognized as a rapidly developingindustry that raises solid investments. It is not strange taking into account the fact that over thelast few years hotel industry has been regarded as one of the most attractive businesses. This isdue to unstable position of world economy since 2013. Hotel business is the industry that canrapidly response to external changes. Hotel industry is flexible and profitable due to chance ofeffective work in a down economy and maximized revenue in the time of economic growth.Today hospitality industry attracts more and more attention of people who have experience init and newcomers. It is possible to define major industry trends in 2017 taking into accountmain events in hotel industry that took place in 2016.

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Teneo Hospitality Group Launches Strategic Digital Marketing Services For Over 300 Member Hotels, Resorts, Destination Management Companies

Teneo Hospitality Group brings a new branding focus, expanded market research facilities, and a synergistic approach to its newly launched Digital Marketing Services unit. Led by an expert team of IT, marketing, and research professionals, the new unit will provide comprehensive digital marketing services to more than 300 hotels, resorts and destination management companies that are part of Teneo's global membership. These strategic Internet marketing initiatives are geared to the changing demands of today's hospitality industry and span a synergistic mix of services. These include custom website design and enhancement, pay-per-click (PPC) advertising, search engine optimization (SEO), local listings optimization (local SEO), email marketing, social media optimization and advertising.

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Brand Profile: W Hotels

Austin, Texas has slowly grown into one of the United States' trendiest cities, possessing a thriving live music scene, some of the best fine and innovative dining in the American Southwest, and, of course, increasingly world-class nightlife.

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Hard Rock International Announces Japan Division

Hard Rock International with presence in more than 74 countries announces the launch of Hard Rock Japan LLC and the appointment of Edward Tracy as chief executive officer of the company's new division. Tracy's recent appointment is a strategic move designed to support the company's growth plans in the region.

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Heavlin Management Company Announces Ketchikan, Alaska's Rodeway Edgewater Inn Now Branded with Choice Hotel

Situated on the picturesque shores of Ketchikan, Alaska, the Rodeway Edgewater Inn is pleased to announce it has joined the Choice Hotel International portfolio of hotels. Operated by Heavlin Management Company (HMC), the Rodeway Edgewater Inn is located in \"The Salmon Capital of the World\" and is the first Choice hotel brand in Southeast Alaska.

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Travel Trends Of The Near Future | tourism-review.com

Tourism is the industry that is probably doing the best at the moment. In 2016, nearly two billion people traveled around the world, and this number is likely to increase in the coming years. But then, how will tourism evolve in the face of the general enthusiasm? How can new technologies influence the way we discover the world? The travel trends of the future, let's say of the year 2020, are the topic of discussions of many experts.

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Kimpton Hotels & Restaurants to Open New Resort in Grenada in 2019

Kimpton Hotels & Restaurants has announced its second property in the Caribbean with the new Kimpton Kawana Bay Grenada Resort, slated to open in early 2019. A hillside retreat tucked away between tropical rainforest cliffs and the world-renowned Grand Anse Beach, the international luxury resort will offer picturesque views and instant access to the southeastern Caribbean Sea and surrounding mountains.

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Marshall Hotels & Resorts Adds New Build Hotel Projects, One Spa and Two Additional Management Contracts During Second Half 2016

Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced that the company has enjoyed a record 2016, signing six new build hotels and a stand-alone spa to its construction pipeline, as well as adding two new management contracts, in the second half of the year alone. The hotels are scheduled to come on-line following construction completion, bringing the company's portfolio to 60 hotel contracts year-to-date.

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UNWTO welcomes 5-day visa-free policy by Belarus to citizens of 80 states

UNWTO has expressed its full support to the decision of the Government of Belarus to launch the 5-day visa-free policy that will be applicable to travelers from 80 countries. The measure aims at advancing seamless travel and attracting visitors, particularly those on business trips.

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Marriott is considering hotels with common rooms and electronic booze dispensers | latimes.com

Visitors to a hotel conference in downtown Los Angeles got to witness firsthand how a major hotel company comes up with new concepts for hotel rooms and lobbies. Marriott International took over a city street next to Staples Center this week to display its testing ground for new products under a row of tents. The permanent lab is located in a basement at Marriott's Bethesda, Md., headquarters.

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EyeforTravel Launches the European Travel Start-up & Innovation awards at EyeforTravel Europe 2017

On May 3rd, 12 travel start-ups will pitch their businesses in front of a panel of experienced investors, who will be judging their financial potential. The two best pitches will be chosen to present in front of the 400+ summit attendees, with the winner chosen through a live audience poll of more than 400 attendees.

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Chinese New Year: Travel Trends To Look Out For In 2017 | forbes.com

While bookings to Europe are on the rise, Asian destinations are still getting the biggest share when it comes to Chinese New Year travel. Leading Chinese online travel portal Ctrip reports that all but one of the top 10 overseas destinations for Chinese tourists are in Asia-Pacific with Thailand being most popular and Japan coming second. The U.S. lands the third spot followed by Singapore, Australia, Malaysia, South Korea, Indonesia, Philippines and Vietnam.

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Best Western's white Label' Franchise To Surge In 2017

Best Western Hotels & Resorts is advancing its position as an innovative leader in the hospitality industry, as its revolutionary new 'white label' franchise model SureStay Hotel Group gains significant momentum only a few months after being introduced into the marketplace. The brand has approved 30 hotels in North America and one in Bangkok, Thailand and is projecting to open 100 hotels by the end of 2017. With significant interest in the brand in North America and around the world, particularly in Europe, SureStay Hotel Group is among the fastest growing hotel brands in the industry.

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HSMAI Explores Innovative Solutions at Digital Marketing Strategy Conference

The Hospitality Sales & Marketing Association International (HSMAI) presents the 2017 HSMAI Digital Marketing Strategy Conference on February 22, at the New York Marriott Marquis. The industry's premier digital marketing education event convenes senior leaders in hotel marketing to connect and engage in meaningful, thought-provoking conversations about the most important strategic issues facing the business. HSMAI's 2017 Digital Marketing Strategy Conference is held the day after the HSMAI Adrian Awards Gala.

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Cornell University wins Park Inn by Radisson global INNovation Room competition

Students from Cornell University, one of the world's leading hospitality management schools, have been crowned the winners of a global competition from Park Inn by Radisson that aims to drive innovation and enhance guest experience.

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Choice Hotels Continues Robust Development Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading lodging companies, is expanding with newly developed properties in top markets around the world. The strong RevPAR performance of the company's brands, coupled with the expansion of programs and services designed to increase franchisee return-on-investment, have helped to fuel an increase in new construction activity. The company's upscale brand offerings, Cambria hotels & suites and the Ascend Hotel Collection, are driving Choice Hotels' rapid expansion in urban markets. Furthermore, the successful Comfort brand transformation and the Sleep Inn brand's fresh new construction prototype have been catalysts for expanding their pipelines across the country, given these well-recognized brands have broad appeal in all types of markets.

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Radisson's umbrella continues to nurture individual brands with expansion of Radisson Blu

Radisson hotels have been diversifying their brand by cultivating unique hospitality identities under the group's umbrella, such as Radisson Red, aimed at millenials, and Radisson Blu, a 5-star division that mainly operates hotels outside of the United States. This upscale arm is controlled by Belgian hotel firm Rezidor Hotel Group under a master franchise contract with Carlson. Offering a higher quality of service and appealing to business travelers with their modern designs, conference facilities and Easy Connect internet access to all guests, Radisson Blu sets itself apart from the group's other chains. It intends to continue its expansion over the coming years by opening 79 new projects internationally.

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MyCheck Unveils Front Desk Widget' Enabling Frictionless Check-In, Check-Folio, and Check-Out

It's here! A mobile widget that any hotel regardless of size or brand affiliation can add to their website, mobile web and app that will enable guests to check in, view their folio, and check out with just a click. Designed this month by MyCheck, the \"Front Desk Widget\" is available to any hotel running on the Micros Opera platform, with others soon to follow.

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Adria Hotel Forum 8th and 9th 2017.

The fifth edition of the international hotel investment conference Adria Hotel Forum will be held held on February 8th and 9th 2017. in Sheraton hotel in Zagreb on the following theme: INVESTMENTS IN HOTEL INDUSTRY: Development and beyond

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Dusit International announces Total Quality Management for its properties in Thailand and overseas

Dusit International has rolled out Total Quality Management (TQM) systems across its entire portfolio of properties, making it one of the first Thai-owned hospitality companies to meet the criteria of the International Organization for Standardization's ISO 9000 series and to commit to continuous improvement in all aspects of its operations.

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HeBS Digital to Present on the Future of Data-Driven Marketing at the 2017 Smart Travel Data Summit North America Conference

HeBS Digital CEO Max Starkov to speak at the 2017 North American Smart Travel Data Summit, discussing the future of intent and data marketing for hoteliers.

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Evention Cash Recycling: More to Come For 2017

Since its launch in early 2016, Evention Cash Recycling continues to provide the industry-first and technology breakthrough solution for hospitality, saving operators and ownership time, frustration, and money.

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Vacation Homes in Mexico Now Also Using ALICE to Improve the Guest Experience

Hospitality operations platform ALICE announces Remixto has adopted its ALICE Suite products ALICE Staff and ALICE Guest to improve staff coordination and guest access to services across the company's portfolio of vacation homes in Merida and along Yucatan's Emerald Coast in Mexico.

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Guestware partners with Agilysys LMS to create a seamless integration for their customers

Seattle, WA Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS property management system (PMS) for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.

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New Taj App To Offer Seamless Research-to-reservation Journey

Taj Hotels Resorts and Palaces today announced the launch of its new mobile application, which offers guests a seamless booking experience and access to exclusive offers at their convenience from their mobile phone.

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NAVIS Data Exchange boosts speed, reliability, security of PMS integrations

NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has revamped its data exchange platform, NAVIS Data Exchange (NDE) to make existing integrations with dozens of property management systems (PMS) faster and more secure.

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The White Sands Oceanfront Resort and Spa Installs Maestro PMS to Personalize Guest Experience At Every Touch Point

The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort's hotel management software proved it could not handle the coming high-occupancy summer season. White Sands' owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.

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New development by Sheraton soars over Cartagena's coast

Sheraton adds to its list of Colombian hotels with a new opening set for March 2017. Sheraton Cartagena is a 5-star, new build development with a key count of 256 and will be located on a narrow finger of land jutting out from the city's peninsula towards the Isla de Tierra Bomba. Cartagena, located on Colombia's Caribbean coast, is the country's fifth largest city and has been a popular tourist haunt for many decades. Colombia has seen increased peace and prosperity in the recent past and its tourism industry has benefited enormously from these calmer times.

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Iran's irresistible rise as a destination - Double-digit growth three years in a row

Iran is proving to be an increasingly popular destination with air travellers, experiencing growing passenger numbers from around the world a trend that looks like continuing during 2017, according to a study by ForwardKeys, the leading travel intelligence analyst. Total international arrivals were up 18.3% last year, sustaining an upward path since 2013 (up 2.7%), 2014 (24.8%) and 2015 (12.7%). The pattern is reflected by a consistent year-on-year increase in total scheduled seats: 2014 (up 10.5%), 2015 (18.3%), 2016 (17.3%).

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G6 Hospitality Announces Expansion To India

G6 Hospitality, known for its iconic economy lodging brands, Motel 6, and Studio 6 in the U.S., Canada and Hotel 6, Estudio 6 in Latin America, announced today it is continuing its global portfolio expansion by signing an area development agreement with Auromatrix Holdings Pvt. Ltd (Auromatrix). This new partnership will introduce Motel 6, Studio 6 and Hotel 6 brands to India, marking G6 Hospitality's first foray into this market.

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Four Seasons Looks Ahead to 2017 and Beyond

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is strengthening its presence in the luxury hotel and residential space, and building on its position as the business partner of choice for luxury hotel, resort and residential projects.

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TrustYou Study Uncovers Travelers' Online Search and Booking Behaviors

TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler's search for accommodation and evolution of offers, which play a pivotal role leading to the eventual decision to book. The sample for the study consisted of 920 participants of adults over the age of 18, who all must have traveled and booked an accommodation online within the past 12 months for business, leisure, or both. The study is available to download for free.

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Accor: Loyalty schemes facing up the future

It is a fact: consumers love loyalty schemes! Nevertheless, due to our society evolution, their expectations are changing for a personalised, flexible and digital approach. Let's discover these new trends which will punctuate the daily life of loyalty schemes.

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revcaster by Rainmaker Partners with StayNTouch and TrustYou for Hotel Management Strategy Webinar

revcaster, a Rainmaker Group company, is partnering with StayNTouch and TrustYou in an upcoming webinar entitled \"3 Essential Pieces to Your Hotel Management Strategy.\" The online discussion will address multiple topics on how hotels can increase guest engagement, improve revenue management and enhance guest reviews. The webinar will take place on February 1, 2017 at 1:00 p.m. EST (10 a.m. PST/6 p.m. GMT) and there is no cost to participate.

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Post-Election Surge in Consumer and Business Sentiment Suggests Momentum for 2017, According to PwC

The updated lodging forecast released today by PwC US notes that strong industry performance in the fourth quarter of 2016, including encouraging trends in demand and average daily rate (ADR), coupled with a post- election surge in consumer and business sentiment that contributed to improving economic conditions, sets the stage for continued revenue per available room (\"RevPAR\") growth in 2017.

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ALHI Announces the Creation of a New Parent Company

Associated Luxury Hotels International (ALHI), established in 1986, has announced the creation of a new parent company named Associated Luxury Hotels, which will offer a comprehensive solution for luxury-level and upper-upscale independent hotels and resorts, and independent hotel brands, around the world through its current and future holdings. While ALHI will remain concentrated on serving the Meetings, Incentives, Conventions & Exhibitions (M.I.C.E.) marketplace for its distinguished Membership of more than 250 AAA Four- and F ive-Diamond quality hotels and resorts worldwide, Associated Luxury Hotels will deploy incremental talent and resources to develop and offer an expanded menu of services globally. These new services will help Members competitive market strategies including, yet beyond, the current North American M.I.C.E. market Global Sales Organization (GSO) services, according to ALHI CEO and Associated Luxury Hotels Chairman, David Gabri. Associated Luxury Hotels will consist of complementing Global Sales Organizations specializing in serving independently owned or operated hotels around the world, said Gabri. We are launching Associated Luxury Hotels as the parent company of ALHI now, in preparation, so that we can share insights and offer a broader range of market services beyond the North American meetings and incentive marketplace, which will include transient business travel, leisure travel, loyalty solutions and distribution. This next step in the evolution from ALHIs 30 years of dedicated group business is in response to the growing competitive needs of our distinguished Member hotels and resorts, and persistent inquiries from other luxury-level independent hotels and resorts worldwide. Associated Luxury Hotels is gearing up to provide not only robust group market sales services in North America and Europe, but additionally significant full-service soft-brand solutions on a global scope, with a focus on enabling our valued Member

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How MICE Demand Management Influences Your Hotels Revenue!

The days of flooding sales with fruitless leads are gone. Today, every hotel professional in the industry needs to know the bottom line revenue they're seeing, rather than just the number of leads the sales team responds to.The hotel industry is truly dependent on identifying profitable customers by their propensity to book venues. However, the enormous industry means meeting planners always have a plethora of venue options to choose from. To ease the RFP process, meeting planners prefer sending theirs online all at once. Without a streamlined way of managing this huge RFP demand, it's really difficult for hoteliers to prioritize and identify profitable proposals.Unfortunately, hoteliers spend far too much time and energy drafting proposals, and as a result, lose other opportunities in the pipeline. Most hoteliers need one useful platform that can take care of their MICE business needs - from generating demand to managing it. The need of the hour is a solution that can primarily address these top three pain points: Effectively Prioritizing RFPs There is a constant fear among hoteliers of missing out on business by not replying to RFPs quickly enough. Thankfully, solutions like Cvent's Group Demand Management can help prioritize and evaluate these RFPs. With the help of this simple yet effective scoring methodology, hotels and venues can evaluate any business lead and overcome the anxiety of losing profitable business.Sending Competitive BidsOn average, planners usually receive 12 to 15 proposal bids. So creating a winning quote is always a time-consuming task for the Hoteliers. The need in the industry is to get that one platform, that provides the intelligence hotels want in order to send market competitive bids and make informed business decisions.Managing Multiple ChannelsMore and more hotels have developed their websites that allow guests to book their property directly. However, these websites also offer huge business opportunities if deployed

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The Top 7 Predictions for the Travel Industry for 2017

Fortunately the travel industry is more forgiving than politics and some execs from across the travel spectrum were willing to share their views on what 2017 may hold.

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Chinese Hotel Group Plateno capitalizes on the touristic appeal of Vienna

Plateno Group Europe celebrates early the opening of its third 7 Days Premium Hotel in Austria, which joins already well-known 7 Days Premium hotels in Linz and Salzburg. February 2017 marks the opening of a third 7 Days Premium Hotel in Austria after two already operating in Linz and Salzburg. The new hotel, which boasts 95 contemporary-chic rooms and 20 apartments, enjoys a strategic location in the south of Vienna, within easy reach from prominent landmarks like the Schonbrunn Palace, the Technical Museum, Alt-Wiener Schnapsmuseum, and others. Guests can also take advantage of proximity to several subway stations serving the underground line U6, which connects with the city center in less than 15 minutes.

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React Mobile Integrates Safety Platform with Amadeus Service Optimization Solution HotSOS Allowing Hotel Workers to Call for Help

SEATTLE - React Mobile, the company that offers the most effective personal safety solutions for enterprises, today announced that it has partnered with Amadeus to power widespread panic button alerting capabilities for global hotel brands utilizing Amadeus Service Optimization Solutions, (HotSOS and HotSOS Housekeeping). As a result of the partnership, hotel workers at more than 70 percent of global hotel brands in over 70 countries will now have emergency alerting capabilities available to them.

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Marriott's New Two Bellmen Film Is Targeted Squarely at Asian Consumers | skift.com

The latest installment of Marriott's Two Bellmen short film series, showcasing the JW Marriott Hotels brand, was publicly premiered in Korea earlier today. Following the first two videos produced at JW properties in Los Angeles and Dubai, the extended 35-minute Two Bellmen Three was shot on location at JW Marriott Dongdaemun Square Seoul.

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Six Must-Make Resolutions for Hotel Marketers in 2017

\"Every time you tear a leaf off a calendar, you present a new place for new ideas and progress.\" - Charles Kettering. It's that time of year.time to make your new year's resolutions. Take a cue from HSMAI's Marketing Advisory Board which has set some ambitious, yet achievable goals for themselves to make big impacts in 2017.

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Booking.com's 2016 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2016 Guest Review Award. Based on over 110 million reviews, this year 355,535 properties in 205 countries and territories are being recognised with Italy (53,005), the United States (24,761), France (23,003), Germany (18,221), Spain (18,037), the UK (16,514), Austria (12,659), Greece (12,439), Croatia (12,219), and Poland (10,399) taking home the most awards.

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La Quinta Holdings To Separate Into Two Stand-Alone Publicly Traded Companies

La Quinta Holdings Inc. (NYSE: LQ) today announced that the Company is pursuing the separation of its businesses into two stand-alone publicly traded companies, which could involve spinning off our owned real estate assets as a separate company.

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The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance F&B Operations

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Mark Hotel in New York City has selected InfoGenesis POS and InfoGenesis Flex to streamline food and beverage operations at the 150-room luxury property. The agreement continues the expansion of the company's leadership position in the upscale hotel and resort market.

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Top 10 Food & Beverage Trends for 2017 from Teneo Hospitality Group

The food revolution that swept America's tables all the way to the White House has reached the kitchens of the country's hotel and resort ballrooms and banquet spaces. Chef-led, millennial-driven, and embracing the issues of sustainability, sourcing, wellness and diversity, the 2017 food & beverage trends show an increasingly complex and sophisticated market.

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Marriott's First-Ever, Pop-Up Innovation Lab Further Evolves Its Cutting Edge Aloft and Element Hotel Brands

Marriott International (NASDAQ: MAR) today will launch its first pop-up hotel innovation lab, creating an interactive model hotel experience in downtown Los Angeles to crowdsource real-time feedback from the public, furthering the company's futuristic vision.

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Dusit International joins hands with Cathay Pacific

Global hospitality company Dusit International and Cathay Pacific Airways have signed a partnership agreement to offer special benefits throughout the year to members of Asia Miles, the airline's frequent flyer programme, including the opportunity to earn up to 2,800 air miles per stay during the launch promotion.

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Luxury Travel Wholesaler LCI-MTC Group Partners with DHISCO

LCI-MTC Group SA, a global luxury travel wholesaler, has selected DHISCO Inc., the world's leading hospitality distribution company, to help it meet the growing demand by travel agents for seamless access to the most up- to-date hotel rates, the companies announced today.

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Glass bottomed swimming pool in Italian hotel defies gravity

A hotel for alpine skiers, hikers and outdoor enthusiasts in the Italian province of South Tyrol has created a swimming pool with a glass panel at the bottom. The impressive feat of engineering cantilevers the 25m pool out over the landscape, taking advantage of the incredible views the hotel's hillside location claims over the Dolomites, a part of the Alps mountain range, below. Architectural design firm NOA created the dizzying leisure element for the Hotel Hubertus which is located at the foot of the Kronplatz mountain.The elevated pool is the latest addition to the renovated holiday resort, and projects 17m from the face of the hotel and is supported by trunks of native larch trees. The addition acknowledges the interface between the old and new constructions, forming part of an extension by the local architectural firm which includes a new wing of 16 new suites and modern facilities. The infinity pool straddles the old and new accommodation wings and gives bathers breathtaking views from all angles out over the Italian countryside. The pool measures 5m x 25m and is clad externally in dark grey stone panels, reflecting the local palette of the surrounding area.

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Virtual Reality the Revolutionary New Sales Tool for Hospitality

VIP Worldwide will be creating a series of Virtual Reality experience films for The Cotton House, Barcelona part of Autograph Collection Hotels, Marriott International's distinctive portfolio of high personality, one-of-a-kind independent hotels. The five-star hotel fills the space which previously played home to the headquarters of Spain's Cotton Textile Foundation, an emblematic 19th-century building in a neoclassical style. The hotel has 83 elegant and comfortable rooms, of which seven are spacious suites.

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Hilton Launches Its 14th Brand: Tapestry Collection by Hilton

Hilton (NYSE: HLT) today announced the launch of a vibrant new brand that offers guests a refreshing choice for an independent hotel stay: Tapestry Collection by Hilton. Tapestry Collection by Hilton marks the 14th brand and second collection brand for Hilton, the world's fastest-growing hospitality company on an organic net unit growth percentage basis.

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With Trump, travel at a crossroads | travelweekly.com

In a country as politically divided as the U.S., there is perhaps only one conversation Americans of goodwill can have that bridges the partisan divide. It comprises two questions and requires the ability to listen without interrupting. The first question, to the president's supporters, is: What do you hope will be accomplished in a Donald Trump administration? The second, to those who didn't support him, is: What do you fear will happen under a Trump administration? That pair of questions can be narrowed to specific areas of policy, as well, and used to examine hopes and fears as they apply to the travel industry.

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Marriott International Caps 2016 With Historic Global Expansion

Marriott International (NASDAQ: MAR) announced that 2016 represented the strongest year of rooms growth in its history. Marriott opened a record 55,000 rooms in 2016, excluding the 381,000 rooms gained with the Starwood acquisition. The combined company signed 880 new hotel deals, representing nearly 136,000 rooms, under long-term management and franchise agreements, and opened over 400 hotels with more than 68,000 rooms around the world. Marriott now operates or franchises over 6,000 hotels and nearly 1.2 million rooms.

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How supplier API integrations are done in travel booking platforms

No matter how you prefer to deal with supplier API integrations directly or prefer a third-party vendor to manage your integrations for you, it is critical that you have a fair amount of understanding about supplier API and how it works.

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InterContinental Hotels & Resorts unveils first European campaign in new global marketing approach

In a new integrated campaign, providing tailored content to consumers, InterContinental Hotels & Resorts has launched a new digital hub bringing to life real stories from remarkable characters around the world.

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EyeforTravel Infographic and Survey Report: Marketing and Mobile Strategies to Engage the Connected Traveller'

With research findings showing us that 148.3 million bookings were made online last year, and 65% of same-day hotel reservations were made via a smartphone, according to eMarketer.

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Marriott Signs Letter of Intent for Headquarters in Downtown Bethesda in Montgomery County, Maryland

Marriott International Inc. (NASDAQ: MAR) today announced it has signed a letter of intent with a joint venture between The Bernstein Companies and Boston Properties to develop its new corporate headquarters and hotel project in downtown Bethesda. The selected site is located at 7750 Wisconsin Avenue, at the corner of Wisconsin and Norfolk Avenues and spans two-blocks to the south and one block west to Woodmont Avenue, just a short walk from the Bethesda Metro station.

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Nor1's CheckIn Merchandising Solution Deployed at Atlantis Paradise Island, Bahamas to Enhance Guest Experience and Optimize Revenue from Premium Inventory

The adoption of Nor1's Merchandising Platform has been expanded to include CheckIn Merchandising at Atlantis, the Bahamas based 3,500 room mega-resort to enable their front-desk agents to merchandise their premium inventory and enhance their guests' stay upon arrival.

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Marriott CEO discusses how Trump's win could affect the travel industry | finance.yahoo.com/

During an interview at the World Economic Forum in Davos, Switzerland, Arne Sorenson, president and CEO of Marriott International, discussed the state of travel in 2017 as Donald Trump becomes the president of the United States. There are a handful of things that could stir the pot, including the threat of global terrorism and the growth of the middle class around the world. But Sorenson highlighted the desire of some Americans most notably reflected by Trump's election victory to close off borders is one that requires his attention.

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Is Airbnb Catching Up to Traditional Hotels? | travelpulse.com

While the hotel industry may be wary of Airbnb's sudden emergence, a new independent analysis by STR suggests the short-term rental platform still has ways to go before it can be considered a legitimate threat to traditional hotels and resorts. STR examined hotel performance data alongside Airbnb-sourced data between December 2013 and July 2016 from 13 different markets, including Barcelona, Miami, Paris, San Francisco and Tokyo, among others, only comparing Airbnb data for listings that are comparable to hotels (shared accommodations were excluded from the analysis).

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Chip Conley's Airbnb experience: 10 key lessons |

How many chances do you get to disrupt an entire industry? I've been honored with the opportunity twice. In the mid-80's, I started a California boutique hotel company, Joie de Vivre, that created and managed 52 unique properties. After running the business for almost 25 years, I sold it with my eye on adventures outside of hospitality. I traveled. A lot. I launched a business to share my passion for world festivals. Then, four years ago, the young founders of Airbnb disrupted my plans with an offer I couldn't refuse. What was supposed to be a part-time consulting gig to help democratize hospitality turned into a full-time obsession with much more, and surprising lessons for this retired\" CEO. As I transition to strategic advisor after day to-day leadership on this innovative rocket ship, here's some of what I've learned:

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Cendyn Celebrates 20th Anniversary with New Brand, Product Repositioning

Hospitality software company Cendyn marked its 20th anniversary with the introduction of a new brand and repositioning of its comprehensive suite of products.

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New E-book by StayNTouch Explains How SaaS Technology is Transforming the Hospitality Industry

In a newly released e-book titled, The New Era of Hospitality: How the SaaS Movement is Transforming the Hotel Industry, Jos Schaap, CEO and founder of StayNTouch breaks down the complexities of Software-as-a-Service (SaaS) model for hotels and helps readers gain a deeper understanding of the potential impact on operations, collaboration, revenue, and guest service.

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Groupize Appoints Meetings Technology Industry Veterans to Fill Advisor, Executive and Board Positions

Groupize, the award-winning provider of innovative, simple meeting solutions today announced the appointment of Michael Boult as their newest board member, Todd Tyler as Advisor and welcomed Jay Reilly as their Vice President of Corporate Sales. While many meeting technology companies are laying off hundreds of employees, Groupize continues to expand their team to meet the continued demand for their unique platform.

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Hampton by Hilton's New 100% Hampton Guarantee

Hampton by Hilton revolutionized the hospitality industry when it introduced Hampton Guarantee, the first 100% Satisfaction Guarantee, and after extensive research, they're revolutionizing it once again by changing the idea of what guests can expect from a hotel experience.

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Cornell Study Examines Emerging Trends in Hotel Revenue Management

Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM practices have evolved over the past six years and where they are headed.

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Hyatt Regency gears up for a busy 2017

Global hotel group Hyatt Regency, part of Hyatt Hotels Corporation, shows no signs of resting on its laurels in 2017, with 22 projects in the pre-opening stages this year. 2016 saw the group open just 2 new hotels, so the coming year looks set to build on this by ten times as much. The Hyatt Regency already has 162 hotels worldwide, which is due to increase to 204 by 2020. The projects over the coming years will be in North America, Europe and Asia Pacific, the latter of which will count for the lion's share, with 17 hotels gearing up to open in the region. Two projects in Latin America will complement developments by Regency's sister brand, Park Hyatt, who are opening the Park Hyatt St. Kitts in this March. Africa will also be home to 2 new Regency hotels, and the Middle East will see 5 new hotels open over the course of the expansion.

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Nor1 Adds Mobile Based Confirmed Upsell Through Its eXpress Upgrade Product

Continuing its mission to provide upsell opportunities throughout the hotel booking lifecycle, Nor1 introduces eXpress Upgrade, which offers guests confirmed upgrades based on real-time inventory with pricing and merchandising through Nor1's patented PRiME engine and works seamlessly with all other Nor1 Merchandising Platform products.

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HSMAI Explores Innovative Solutions at Digital Marketing Strategy Conference

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at its premier HITEC Amsterdam. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website. The competition will take place as part of HITEC Amsterdam's pre-conference events on the afternoon of 28 March 2017 at the RAI Amsterdam Convention Centre. HoReCa.digital will serve as the exclusive Entrepreneur 20X sponsor at HFTP's inaugural HITEC Amsterdam.

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HeBS Digital Offers Hoteliers a Guarantee to Lower Distribution Costs by 20%

As part of a new promotion to help hoteliers improve profitability, HeBS Digital is offering a guarantee to lower distribution costs by 20%, with the purchase of a full-service website design and digital marketing package.

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What Will the Hotel Room of the Future Look Like?

EHL's \"Future of Hospitality\" contest participants came up with many thought-provoking ideas. Our panel of experts had great difficulty in selecting only one concept to use as inspiration for the next video in our \"Future of Hospitality\" series.

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aLoft Hotels Shaping Future of Hotel Design

When Marriott International, Inc. acquired Starwood Hotels and Resorts in 2016, the company also acquired all of Starwood's brands, including some of the younger, hipper properties that are so revered throughout the global hospitality industry these days.

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Let's Rise: Westin Hotels & Resorts Reveals a Powerful Rally-Cry for Travelers to Regain Control of Their Well-Being While on the Road

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today unveiled its first global brand campaign in more than five years, taking on the disruptions, distractions and unpredictability of travel and empowering travelers to embrace well-being as a way to regain control of their routines and be their best while on the road. The $30 million dollar, integrated advertising campaign called Let's Rise communicates Westin's commitment to its guests' well-being before, during and after their stay. Beginning today, the Let's Rise campaign will be featured in broadcast, digital, radio and out-of-home channels, with print placements to follow later this year. The Let's Rise mantra will also serve as an anchor for the wellness programs and partnerships that roll out for guests and associates throughout the year.

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious,

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PolyU Study Finds Guest Profile Matters for Hotel Bookings

When booking hotel rooms, guests with different profiles tend to choose different types of booking channels, with some preferring to book directly through the hotel's website and others choosing to use third-party websites or call centres, according to Assistant Professor Lorenzo Masiero and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers show that with knowledge of which customers prefer what channels, hotels can do more to maximise bookings through each channel.

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Rosewood Hotels and Resorts Reveals Asaya New Global Wellness Concept

Rosewood Hotels & Resorts today reveals Asaya, an innovative, integrative wellness concept firmly rooted in the belief in both self-acceptance and self-discovery. The Asaya experience fuses alternative therapies, lifestyle and nutrition coaching, educational wellness programming, fitness activities, specialized healing treatments, a dedication to pure, authentic ingredients, and thoughtful design. Guests will discover their own true course to personal wellness while acquiring knowledge from visiting experts, local practitioners and Asaya professionals whose teachings will enable them to continue their commitment to wellness outside the Asaya environment.\"Consciously and unconsciously, wellness is becoming more significant in our day-to-day lives, in the ways we work, eat, sleep and socialize,\" says Niamh O'Connell, group vice president - guest experience and wellness. \"Recognizing the gaps that exist in the luxury hotel spa arena, we created a concept that will help establish a foundation of well-being, offering fluid and flexible solutions to individual needs and evolve with the guest along their lifelong wellness journey.\" Upon arrival at Asaya's signature \"Wellness Ateliers\" the guest's bespoke experience will begin by collaborating with lifestyle coaches, nutritionists and therapists to design tailored experiences to fulfill specific goals. Offering an opportunity to socialize through wellness, an uncommon feature of Asaya will be its private Signature Suites or Villas which will cater exclusively to small groups of friends with dedicated treatment areas, hydrotherapy zones, and indoor and outdoor social spaces.In addition to individual treatments, visitors who wish to extend the Asaya experience may choose to stay in an overnight Asaya Suite with separate sleeping, living and therapy areas.A seamless flow throughout Asaya will include specially designed spaces for relaxation and reflection and private changing areas akin to the indulgent

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious,

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SpaSoft Adds Enterprise Functionality

STOWE, VT January 17, 2017 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces the general availability of the latest version upgrade for SpaSoft Spa Management System. Spas require critical operational data to maintain optimal business operating ratios and make key business decisions. SpaSoft now allows for larger spa operations with multiple locations to manage all of their spas from a single database. Now, management can access enterprise level reporting. Guests will experience better customer service with guest profiles shared among all of the member spas. \"Due to the competitive nature of the market, spas are highly focused on actionable data to manage their business, commented Michelle Young, Vice President of Sales and Marketing for Springer-Miller Systems. \"Spa directors need immediate access to their important data and analytics in order to make timely business decisions. SpaSoft Enterprise provides that competitive edge with actionable, enterprise level data.\" SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services to remove on-site hardware and connect spas in the cloud. In addition to powering SpaSoft Enterprise, SpaSoft Hosting Services can provide individual spas with greater security and back-up benefits and lower capital investments by removing expensive on-site hardware. With version 6.0, SpaSoft has eliminated all cardholder data through the use of point-to-point encryption and tokenization with partner payment processing systems. This eliminates SpaSoft from PCI Scope, helping spas to save money and time on their PCI Compliancy efforts and ensuring that guest cardholder data is protected. There are many more enhancements included in the latest version of SpaSoft. By continuing to invest in spa management technology, SpaSoft empowers clients to achieve greater business success and guest satisfaction. About SpaSoft and Springer-Miller SystemsSince i

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MyCheck Granted Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a U.S. Patent No. 9,477,995 B2 related to the system, device and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and the method of allowing a customer to perform self-checkout (using a unique, user-specific code or \"handshake\" between the guest's mobile device and the POS) at a real-world, non-virtual store, restaurant or other business establishment that the customer is visiting. The patented technology enables a customer to self-checkout their open table without requiring action on behalf of the business establishment.

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Brand Profile: Le Meridien

Since it was first created by Air France in 1972, Le Meridien hotel brand has marketed itself as a home away from home for travelers, a common claim that this brand works diligently to uphold. Le Meridien assumed its iconic name as a reference to the geographic coordinate lines that span the globea deliberate name to project the brand's aggressively international focusand it opened its first location in Paris, an eloquent and massive hotel of more than 1,000 rooms.

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Nominations now open for EyeforTravel's Start-Up Travel Awards 2017

Does your travel company have what it takes to succeed in travel? Is your app or product a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel awards taking place in San Francisco, April 24th 25 as part of EyeforTravel's San Francisco Summit.

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Nor1 Opens Las Vegas Office, Brings Pavan Kapur Onboard to Lead Global Gaming

Nor1, the leader in hospitality merchandising technology is proud to welcome Pavan Kapur as Senior Vice President of Global Gaming. Mr. Kapur will be responsible for the leadership of the Global Gaming team and driving sales of the Nor1 Merchandising Platform throughout the Global Gaming Industry. Mr. Kapur will oversee the opening of a Nor1 office in Las Vegas to address the strong demand for the Nor1 Merchandising Platform. These investments underscore Nor1's commitment to the Gaming industry and will allow Nor1 to extend its presence, service and support to their growing list of Gaming clients in Las Vegas and internationally.

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Mexican Tourism To Slow Down Thanks To Trump | tourism-review.com

Following the US presidential election, there will be a slowdown in the rate of international tourist arrivals in Mexico, which will grow by only 7 per cent per year, according to estimates by Anhuac University and the National Business Tourism Council focusing on the outlook of Mexican tourism. Just before the elections on November 8 last year, Francisco Madrid, a tourism specialist, asked industry bosses whether Mexican tourism would be adversely affected if Trump won the election, and 54 per cent answered yes.

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Honduran Tourism Expected To Increase 15% | tourism-review.com

Honduran tourism sector, better known as the \"chimneyfree industry,\" is expected to jump from 4 to 15% growth this year. The increase is projected to generate more than 800 million dollars in foreign currency for the country, according to estimates by officials of the Honduran Tourism Institute (IHT). The Honduran economy will get a billion-dollar contribution from the travel and tourism sector this year.

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Chinese New Year: Record-breaking Travel During The Celebrations | tourism-review.com

The Chinese New Year celebrations are approaching and this years' joyful time is set to become a record-breaking festival. Major jumps in both domestic and outbound travel are expected during the week-long holidays starting on January 27th. The Chinese are expected to make a total of 2.98 billion trips nationwide from January 13th to February 21st. This would represent an increase of 2.2 % year on year during the annual travel peak, known in China as chunyun.

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Tribe Hotel in Kenya embrace the cloud with Guestline solutions

Guestline solutions have been successfully implemented into Kenya, with The Tribe Hotel in Nairobi.

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Get Outside: These 13 Hotels Are Luring Guests Outside With These Incredibly Cool Things To Do | forbes.com

What's the point of a vacation if you're not going to really get out there and experience what the destination has to offer? If you're not going to put down your mobile phone, close your laptop and power down your tablet, why are you even there? You're not there because airports are fun. Or that you just enjoy throwing hard-earned money at a hotel that you don't even want to be at. You're there because you need to disconnect and re-energize, and you want to experience something fun and new to help you do that.

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EyeforTravel: The Digital Big Bang in Travel: Does Your Strategy Stack Up?

It seems Americans don't mind booking accommodations and airfare on small screens. According to research in 2016, 51.8% of travelers who booked trips via digital means will do so using a mobile device. That is up from 43.8% this in 2015. That is an impressive shift!

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Innovation: Stop Doing Obsolete Things | forbes.com

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. The topic of conversation was the hotel industry. Both men thought that the industry was stale and too homogeneous relative to the diversity of customers it sought to serve. The industry had largely been unaltered since the onset of hotel chains over half a century ago. As Levie put it, in this industry, people already think they have innovated if they have painted a grey wall green. They two men were plotting to change that. In 2008, they opened their first hotel, at Amsterdam Schiphol Airport, followed by one in Amsterdam City in 2009. Further hotels followed in subsequent years, in Glasgow, London, Rotterdam, New York and Paris. They called their budding chain citizenM; for mobile citizens.

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Four trends that will reshape marketing in 2017 | martechtoday.com

I've been a marketer and entrepreneur for more than 20 years, and each year seems to bring a new whirlwind of change. In 2016, social media grew even more powerful, dictating the news and shaping our public discourse. Chatbots and artificial intelligence started to gain traction and are opening entirely new avenues for brands to reach customers. And the shift to mobile continued to gain steam, with everything from ordering dinner to booking a vacation now done on smartphones and tablets. Marketers are racing to keep up, and 2017 is about to bring more changes. Here are four trends I see shaping marketing in the coming year:

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Mobile loyalty programs are the new modern currency | mobilemarketer.com

Engagement is a word you hear thrown around quite a bit these days. Brands and retailers are the first to ask, How can I better connect with consumers in a way that evokes a sense of loyalty and ensures that they will be back for more?

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Mobile Fuels Online Dominance in Europe

Brexit. Trump. Terror. Amidst all the remarkable headlines, here's one nugget you might have missed last year: 2016 was the last year in which offline transactions accounted for a majority of European travel bookings. According to Phocuswright's European Online Travel Overview Twelfth Edition, offline channels captured 51% of European travel bookings in 2016. But despite the continuing importance of traditional travel agencies in several countries, European travelers are increasingly using online channels including mobile devices to book their trips, and the offline share will slip steadily in the years to come.

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Joyce Wang and Tihany Design to Revamp the Mandarin Oriental Hyde Park, London

Mandarin Oriental Hotel Group's European flagship hotel, the Mandarin Oriental Hyde Park, London, will undergo a radical facelift that will take two years to complete. Plans were announced in December to refurbish the famous hotel, overhauling all 181 rooms and suites and giving the ballroom, restaurants and meeting facilities a soft refurbishment. The group will collaborate once again with renowned interior designer Joyce Wang, who has offices in London and Hong Kong and who was in charge of the recent renovation of the group's Hong Kong hotel. Famed hospitality designer Adam D. Tihany will head up the design of the spa and leisure facilities area of the London hotel.At 32, Joyce Wang has made a serious name for herself in a relatively short space of time. In the five years she has had her practice, she has undertaken fit-out projects in some of the world's most interesting buildings, including the Cantonese restaurant Mott 32, in the basement of Hong Kong's Standard Chartered Bank. For the Mandarin Oriental Hyde Park, Wang will oversee the conceptual design of the renovation and will take inspiration from the hotel's park-side location and from 1920's, the glamorous Golden Age of travel, combined with the existing building's royal heritage and reputation.

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The Quiet Room Label is Working on the Development of the First Global Quiet Hotel Room App

With the Quiet Hotel room app for Microsoft HoloLens you can experience different Soundproof products and the effect they have on sound reduction in hotel rooms. The client will not only learn about the soundproof products but will experience the exact sound reduction on each product. (built-in speakers)

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Experts Predict Last-Chance Tourism As Top Travel Trend For 2017 | forbes.com
Whether it's fatigue from 2016 or the changing political climate, the new year promises to be a banner year for travel with nearly one-third of American adults saying they are more likely to take time off this year compared to 2016, according to a recent AAA survey. Overall, 42 percent of Americans are planning to take a vacation in 2017 with most planning trips to the warm weather destinations in the U.S. and abroad. And while flight prices are predicted to be 8 percent higher than last year, they are still down 9 percent compared to two years ago, according to Hopper.

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Tewkesbury Park see revenue up by 30% following Guestline installation

Tewkesbury Park is a family-owned hotel, golf and leisure resort situated just off junction 9 of the M5, 15 minutes from central Cheltenham & Gloucester.

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IHG Challenges Brands to Address the Needs of the Uncompromising Customer in the Age of I'

Intercontinental Hotels Group (IHG) today launches its 2017 Trends Report - The Uncompromising Customer: Addressing the Paradoxes of the Age of I' - at the World Economic Forum (WEF) in Davos, Switzerland. The report highlights the uncompromising nature of today's customer who increasingly expects brands to deliver experiences that satisfy contradictory needs.

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Look To Book Travel Agent Rewards Program Celebrates 25 Years Of Loyalty With Special Anniversary Offers

Look To Book, Carlson Rezidor Hotel Group's global rewards program that offers simple online enrollment, fast points and great incentives for travel agents entered a milestone. The program, which celebrates its 25th anniversary, is planning special promotions and offerings throughout the year to reward members for their efforts.

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Shiji Announces the Acquisition of ReviewPro

Shiji announced the acquisition of a majority stake in ReviewPro, the leading cloud-based data and analytics provider of Guest Intelligence solutions for hotels. The investment was made by Shiji (Hong Kong) Limited, a wholly-owned subsidiary.

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Hospital And Hotel Leaders Advance Customer Experience | forbes.com

Perhaps the most important way executives uncover new innovative customer models is by learning from other industries. In the hospital and hotel industries there is a unique crossover and opportunity to learn new ways to advance the customer experience. No surprise that the word hospital' is at the core of the word \"hospitality.\"

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Hotels.com introduces new mobile concierge | hotelmanagement.net

Hotels.com has integrated a mobile butler into its application experience that offers a number of features courtesy of partnerships with OpenTable, Uber, delivery.com and Groupon. Available on iOS, Hotels.com Concierge is like having a local expert in the palm of your hand, according to the company, offering fast access to services such as transportation through Uber; on-demand food delivery through delivery.com; restaurant reservations through OpenTable; and activities through Groupon, with ticketing also coming soon.

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The 5 Most Extravagant Hotel Experiences In The World | huffingtonpost.com

Talk about #travelgoals. From your own personal submarine to on-demand fireworks, we've rounded up the world's most over-the-top hotel experiences. 1. A private pool at the Four Seasons Resort Maui at Wailea, Hawaii What's better than a beachfront infinity pool in Maui with a swim-up bar and underwater speakers? Having that pool all to yourself. For an entire evening, the Four Seasons Maui at Wailea offers exclusive use of its communal Serenity Pool considered one of Hawaii's best hotel pools no less as part of the resort's ultra- luxe Unforgettable Experiences program. If you can tear yourself away from swimming and drinking, take advantage of the customized multi-course sunset dinner, live entertainment such as a ukulele serenade and hula-dancing, and couples' massage, all of which are offered poolside. (From $5,000, not including accommodations)

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What to Expect from Global Hospitality Association HFTP in 2017

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has widely extended its global reach for this upcoming year. With leading industry events spanning three separate continents, five inaugural events and three new Digital Learning Day additions, HFTP has largely increased its scope of hosted events in 2017.

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Now Available for Download: HeBStrategy Q1 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the first in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q1 edition highlights key developments in the hospitality, travel, and digital marketing spaces, their impact on hoteliers and hotel management, and their influence on trends into 2017.

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The ultimate Linkedin cheat sheet [Infographic] | leisurejobs.com

Our ultimate Linkedin cheat sheet will help you quickly create the best possible Linkedin profile, maximise your online visibility, build your contact list or get contacted about a new job. Whether you're looking to find out the best Linkedin profile picture size, how to get the most secure password or simply starting from the beginning we've got you covered! Unless you've been living under a rock it's quite obvious that Linkedin is the place to be seen online when it comes to jobs and new careers. Did you know a person with a fully optimised Linkedin profile is 40 times more likely to receive job opportunities via Linkedin?! It's probably a good idea to get a sneaky head start over the job market by checking out our Linkedin Cheat Sheet (UK version). After all you are competing against over 350 million users...

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[Infographic] Millennials will book direct. Here's why:

Savvy, ambitious and loyal, the millennial traveller can spot a great deal across the ether - but what exactly can you do to catch their eye?

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Starwood Hotels Uses RLSA to Engage High-Value Travelers With Timely Ads | thinkwithgoogle.com

Starwood Hotels wanted to stay top of mind with loyal site visitors when they go online to find hotel rooms. To encourage these visitors to take the next step, the brand used remarketing lists for search ads (RLSA) to reach them at the moment they decide to book a room, leading to a higher ROI.

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Rezidor Continues Its Strong Progress With Investment In Nordic Flagships

The Rezidor Hotel Group announces long-term lease agreements of two landmark hotels in home markets that are critical to the group's Scandinavian heritage and identity: Radisson Blu Royal Viking Hotel, Stockholm and Radisson Blu Scandinavia, Oslo, Norway.

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The Hotelier's Wake-Up Call

No, I'm not talking about actual hotel wake up calls or polices or guidelines on automatic or manual wake-up calls. If you thought that's what you were going to find out here, then you have definitely hit on a wrong link. Besides, most travelers nowadays have smartphones with built-in alarm clocks to get them up in the morning, so traditional wake-up calls are something that are becoming a little bit redundant, if not going completely by the wayside.

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Head of Marketing appointed for Guestline

Guestline, providers of end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments, management companies and pub companies, are pleased to announce the appointment of Andy Craddock to the role of Head of Marketing.

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Scandic to offer digital newspapers and magazines to all hotel guests and visitors

From January 16, 2017, all guests at Scandic hotels will be able to enjoy complimentary unlimited access to more than 5,000 national and international newspapers and magazines on their mobile devices through the PressReader app. The initiative is another step towards strengthening the digital guest experience. Scandic will be the first hotel company in the Nordic countries to offer this service at all hotels.

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Study: Netflix now more popular than adult entertainment in hotel rooms | foxnews.com

When it comes to in room entertainment, a new study says that today's hotel guests may just want to Netflix-- without the \"chill.\" According to data from Enseo, a company that provides in room entertainment solutions for some of the world's biggest hotel brands like Marriott, more hotel guests are streaming a show or movie from Netflix in hotels that have axed pornographic video-on-demand (VOD) than ordering traditional adult-themed programming.

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Maestro PMS Acquires Strategic Software Assets of Navicom Inc. to Strengthen Integrated Guest Engagement Offerings

Maestro PMS, a leading provider of enterprise hotel management software for independent hotels, resorts and multi-property groups, announced it entered into a definitive agreement to acquire the guest feedback software and service assets of Navicom Inc. Navicom's widely installed online Guest Experience Measurement (GEM) system captures guest feedback and is a key tool for improving both operational and reputation management strategies. The system helps hotels learn more about their guests' on-site experience, provides insight into operational changes that improve the guest journey, and enables a prompt personal response by property staff.

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Virtuoso Best Of The Best: A Look At The Hottest Hotel Trends Awaiting Luxury Travelers This Year

Virtuoso, the global network of luxury travel agencies, has released the 2017 Best of the Best directory, featuring its exclusive collection of hotels and new experiential itineraries. The largest collection to date, with a record-setting 656 pages, includes 75 new properties, bringing the total portfolio to more than 1,150 hotels in 100 countries. Here are the top trends and insights seen among recent additions to the Virtuoso Hotels & Resorts collection.

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Hilton Joins TripAdvisor Instant Booking Marketplace

Hilton (NYSE: HLT) and TripAdvisor (NASDAQ: TRIP) today announced a partnership to make Hilton's portfolio of 13 world-class global brands accessible in the TripAdvisor instant booking marketplace. Beginning in early 2017, travelers around the world will be able to make a reservation at any Hilton property quickly and easily without leaving the TripAdvisor site or mobile app.

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Meet the Smart Hotels of the Future

As technology continues to advance, many everyday places and things are getting smarter. There are now smart phones, smart bicycles, and, of course, smart hotels.

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A World-Renowned Futurist Reveals The Hotel Of The Future | forbes.com

World-renowned global futurist Dr. James Canton envisions hotel experiences that include supersonic travel and DNA-driven spa treatments, so what can we expect in the next decade? Canton, a former Apple Computer executive, author and social scientist, worked in conjunction with Hotels.com, to present the Hotels of the Future Study at a recent conference in San Francisco. In the study he describes hotels with everything from RoboButlers and virtual reality entertainment to hotel restaurants based on gourmet genomics and the emergence of neurotechnology to make sleep more refreshing. Canton, who has advised three White House Administrations and over 100 companies, believes these megatrends will shape the future of the hotel experience and that the RoboButler is the change we will most likely see first. Although, he also notes that plans are already underway for a supersonic hyperloop route from Los Angeles to New York City. Canton kindly agreed to give Forbes readers a more in-depth look at his thinking. Below he weighs in on what all of this will look like and why we should embrace the next wave of technology.

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Hilton Garden Inn Recognizes Exceptional Performing Hotels and Team Members with 2016 Brand Awards

MCLEAN, Va. -- Hilton Garden Inn, Hilton's upscale global brand of hotels, has recognized Connie Pride Hotel of the Year Award winners, Hilton Garden Inn Raleigh/Crabtree Valley, NC (North America winner) and Hilton Garden Inn Kirov, Russia (International winner) for their outstanding achievements in 2016. Each year, the brand awards the Connie Pride Hotel of the Year Award to two outstanding properties worldwide. The prestigious Connie Award, named after Hilton founder Conrad Hilton, is award based on three key components:

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HSMAI to Honor HeBS Digital with Nine HSMAI Adrian Awards, Including Two Gold

Summary: HeBS Digital has been recognized with 9 awards from the 60th HSMAI Adrian Awards competition. The Adrian Awards honor outstanding achievements in advertising, public relations, and digital marketing in the hospitality and travel industries.

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The Cosmopolitan of Las Vegas Introduces Interactive Chatbot Personality to Amplify Customer Service

The Cosmopolitan of Las Vegas is pleased to announce the arrival of its resident mischief-maker, Rose, who will be introduced to select hotel guests today, Tuesday, January10, 2017. Rose is a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago. Rose's playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiringreflecting the distinct mystique of the resort and its guests. In alignment with the resort's spirited brand and market-leading creative, Rose will stray from robotic commentary and instead use her Cosmopolitan personality to engage guests. This allows for a higher-level of satisfaction for the customer experience as they can engage in real- time conversation via text message.

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Meet Rose, the Sassy New Bot Concierge in Las Vegas | travelandleisure.com

As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. When guests check in to the hotel, a front desk representative gives them a card that reads: Know my secrets. Text me, and I am the answer to the question that you never asked. The card also bears Rose's phone number, which you can text for nearly anything you might need during your stay. (In the background, staff of The Cosmopolitan are on hand to administer anything that Rose cannot.)

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37 Legendary Historic Hotels Inducted into Historic Hotels of America

Historic Hotels of America has inducted 37 historic hotels into membership in 2016. The oldest historic hotel inducted dates to 1789. Hotels nominated and accepted into the prestigious National Trust for Historic Preservation Historic Hotels of America program in 2016 range in age from 227 years to 51 years old. These newly inducted historic hotels represent 19 states and include Hotel Captain Cook, the first member hotel in the state of Alaska. Nine of the 37 historic hotels are listed in the National Register of Historic Places (see NRHP below).

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Chinese Tourists Avoid Switzerland Amid Terrorism Concerns | tourism-review.com

Chinese visitors in Europe are looking for other destinations rather than Switzerland. The main reason is the concern about terrorism, which is why their focus has been redirected to regions in eastern and northern Europe. The developments in China in 2016 have taken the Swiss travel industry by surprise. As fast as the overnight stays booked had risen in the years before, there came a surprising shift. Chinese tourists seem to prefer different destinations.

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After Significant Growth Across Europe, SnapShot Expands To The United States

Berlin-based SnapShot, a big data and analytics company, which released its flagship product, SnapShot Analytics, in early 2016, is expanding to the United States. SnapShot Analytics is a powerful tool that allows hotels of any size to interpret their performance by combining data from PMS, RMS, CRM, Reputation aggregators, Social media, website statistics and more into one simple to use dashboard.

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Discover everything about the Apprenticeship Levy' special London HOSPA meeting on 17 January 2017

HOSPA - the UK's leading educational organisation for hospitality professionals involved in Financial Management, Revenue Management, Marketing and IT will be hosting a special Finance meeting in London on Tuesday, 17 January 2017 on 'Everything you need to know about the Apprenticeship Levy'. It is a follow- on from the much-in-demand 'Apprenticeship Levy' Technical Update presented by Annette Allmark of performance and talent management consultancy, People1st at HOSPA's November HOSPACE2016 Conference and Exhibition.

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Spas of America's Top 100 Spas of 2016

Santa Monica, California -- Spas of America, the No. 1 spa and wellness travel website, today unveiled its annual ranking of the Top 100 Spas of 2016, based on consumer behavior on its website.

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Hotels eye high tech, high touch move to firm up business | enterpriseinnovation.net

Changes in consumer expectations for fast Wi-Fi, helpful guest assistants and loyalty rewards have prompted the hospitality industry to invest in technology that enhances the guest experience and provides added convenience for smartphone check-in, location-based offers and services and digitally-enabled loyalty programs. Results of the global Zebra Hospitality Vision Study show that 77% of hotels/resorts surveyed worldwide are expanding Wi-Fi coverage, to help move staff to mobile computers for more guest interaction, expand location services for guests and deliver reliable wireless access.

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Hospitality in lodging industry begins at entry level | tulsaworld.com

Pleasing people is part of Ethorn Bullard's personality. It also is his job. As a valet supervisor at the historic Mayo Hotel, Bullard meets, greets and facilitates, taking pains to carry the conversation as skillfully as he does baggage.

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The Best (and Worst) Hotel Rewards Programs For Every Traveler | thrillist.com

Unlike major airlines, which usually don't give two shits about customer loyalty, hotels have actually made an effort over the past year to improve the value of their rewards programs. Two-thirds of hotel chains last year offered more reward dollars per dollar spent than in the year before. Stiff competition will do that (looking at you, Airbnb). And while better rewards might entice you to check into a legit hotel instead of some random dude's spare room, which hotel you pledge loyalty to depends on a lot of factors.

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HSMAI Honors Randy Smith and Melanie Brandman with Lifetime Achievement Awards

The Hospitality Sales & Marketing Association (HSMAI) is pleased to announce the recipients of the 2016 HSMAI Lifetime Achievement Awards. Randy Smith, Chairman & Co-Founder, STR, will be honored with the 2016 Albert E. Koehl Award, and Melanie Brandman, Founder & CEO, The Brandman Agency, has been selected as the recipient of the 2016 Winthrop W. Grice Award for Public Relations.

LodgIQ & HSMAI Forge Revolutionary Partnership

Unique partnership for HSMAI will heighten educational programming globally

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New York hotel shrinks rooms down to create micro-hotel

Conceptual New York design studio AvroKo has created the interiors of a thoughtful yet innovative new boutique hotel in the city's old Printing District, an industrial neighbourhood close to SoHo. The concept of the Arlo Hudson square is that of a \"micro-hotel\"; 325 small rooms whose beds range from double beds to bunk beds, catering to what the Arlo hotel group calls \"urban explorers\". At 15m2, the rooms are half the size of a standard hotel room.

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Travel is the Secret to True Happiness

Whatever type of holiday you prefer whether it's a 5-star luxury beach villa or a cosy bed & breakfast tucked away in the countryside it's a truth universally acknowledged that travel makes us happy.

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Forbes Travel Guide Launches Star Coach, New Hospitality Training App Using Innovative Voice Analysis to Help Improve Guest Experience

Forbes Travel Guide, the global authority on luxury hospitality, has launched Star Coach, a mobile application for Android and iOS providing a behavioral simulator that helps hospitality staff enhance their interpersonal skills to improve the guest service and experience. Utilizing proprietary and proven voice analysis technology, the smartphone and tablet-based training tool analyzes interactions with virtual guests to determine the service provider's emotional effectiveness, mindset and confidence.

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Check In. Work Out. Element Hotels Strengthens Fitness Offerings

Life on the road has never been fitter. Marriott International, Inc. (NASDAQ: MAR) today announces that Element Hotels, the company's eco-innovation lab, is planting new roots in the fitness space and promising guests even more ways to stay active, healthy and happy while on the road. While the game-changing brand already offers amenities like natural saline swimming pools and spacious fitness centers, Element is now upping their fitness game with partnerships with Your Trainer, MiiR Bikes as well as a re-launch of their beloved kinetic bikes, which allow guests to power their devices as they pedal!

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Dream Hotel Group Launches Master Chain Code DZ On Global Distribution Systems

Renowned hotel and brand management company Dream Hotel Group, home to Dream Hotels, Time Hotels, Night Hotels, The Chatwal and Unscripted Hotels, announces the consolidation of all brands under one master chain code DZ on the Global Distribution Systems (GDS), bringing the company firmly to the forefront of big brands in the 4-star upper upscale segment.

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FCS Launches New Corporate Website with Streamlined Solutions and Enhanced Functionality

FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of a fully redesigned corporate website aimed at providing visitors with all the tools needed to learn about the latest offerings in hotel operations technology. The new website features a restructured and streamlined grouping of FCS' comprehensive solutions portfolio that clearly demonstrates how each one functions to maximize efficiency within a specific area of hotel operations. Together, they work to provide total guest satisfaction across a property's range of guest services. Along with updated product information and videos, the website also offers valuable insight on the newest additions to the FCS portfolio: FCS Enterprise Reporting and CosmoPMS. The FCS Enterprise Reporting solution is designed to provide detailed insight into guest behavior, while CosmoPMS serves as a full service, Cloud-based PMS solution for hotels.

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Data Proves Branded Hotel Vanity Sites Are Effective

It's been an ongoing mission of the major hotel brands to convince hotel management companies and hotel owners to \"retire\" their vanity websites. In fact, this has been going on for the last 15 years and the efforts have had marginal success for the brands. However, the brands have recently stepped up their efforts with more \"forceful persuasions\" this time around and have decided to pull out all stops in their efforts.

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Tambourine releases DOSM Checklist for 2017

2017 is going to be a game changer for hotel DOSMs.

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Trends To Expect In The Travel Industry In 2017

2016 was chaotic, adventurous, disruptive or productive - it depends on who you ask. If you ask the players in the travel industry however, you're likely to get an \"Oh! It was great\" response laden with a smile or two.

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Hotel Trends for 2017

Every year, trends sweep across the global hospitality industry, bringing big changes for the business, operators, and the travelers that patronize their establishments. This year will be no different.

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