Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2014

July

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Introducing the Boutique & Lifestyle Hotels Sentiment Survey 2014 with BLLA

The Boutique & Lifestyle Lodging Association and consulting firm Bridge.Over Group are teaming up to uncover the perception of boutique and lifestyle hotel owners and managers across the world. The Boutique Hotels Sentiment Survey 2014 will unearth the business perception, the key challenges and the area of focus of boutiques hotels across the world.

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Five Guests Refer 25,000 Friends and Family Members to OPUS Vancouver with Flip.to

ORLANDO, FL - JULY 2014 - The OPUS Vancouver isn't just any hotel: it's a Forbes 4-star hotel, on the Conde Nast Traveler Gold List and recipient of their Reader's Choice Award, and was awarded the TripAdvisor Certificate of Excellence. But like any hotel in a popular destination city, they needed to create a strong differentiation in their marketing presence. That's when they turned to Flip.to.

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Sleeper Magazine | July/August 2014 Digital Edition
Our cover features 25hours Hotel Bikini Berlin, an urban jungle-inspired property designed by Studio Aisslinger and a team of collaborators for the hip hotel group that has a number of hotels in the pipeline across Europe. This issue also includes a report on new openings in the Maldives, as well as a review of the much-anticipated Rosewood London.

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Dynamic Rate Marketing by HeBS Digital Helps Hoteliers Boost Direct Online Revenues

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm is pleased to offer its client portfolio Dynamic Rate Marketing (DRM), a next-generation direct-response marketing category, enabling hotels to feature real-time availability and pricing in their marketing messages.

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Take small steps to total revenue management

Insights from HotelNewsNow.com

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Hotels named and shamed over slow, costly Wi-Fi | telegraph.co.uk

When it comes to choosing a hotel, the availability of free Wi-Fi is an increasingly important factor for business travellers and holidaymakers alike. Now a new website is providing help in the search for free and fast wireless internet access. Hotelwifitest.com lets hotel guests test the speed of their internet connection, and then stores the results for others to view. It also records whether the Wi-Fi is free or comes at a price.

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PolyU Released Report on 2013 Tourist Satisfaction and Tourism Service Quality Indices

The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) today released a report on the PolyU Tourist Satisfaction Index (PolyU TSI) and the Tourism Service Quality Index (PolyU TSQI), presenting the PolyU TSI for Hong Kong from 2009 to 2013 and the PolyU TSQI from 2012 to 2013.

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Startups Uber and Airbnb Court Business Travelers | wsj.com

irbnb Inc. and Uber Technologies Inc. popularized the concept of a \"sharing economy,\" where regular consumers share things like car rides and apartments. Now they are sprucing up their services to appeal to the buttoned-up business traveler. The fast-growing technology startups this week each announced new versions of their apps geared toward booking business trips. Both companies also struck deals with Concur Technologies Inc., the expense-reporting software used by more than 20,000 companies.

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Choice Hotels Launches Hands-Free Hotel Reservations for Ford Vehicles

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today that it has launched hands-free hotel reservations for Ford vehicles. Drivers of Ford vehicles equipped with SYNC AppLink can download Choice Hotels' Android app, which will enable them to use voice commands to search for available rooms at nearby Choice Hotels, hands-free. The same functionality for iPhone users will be made available in the near future.

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Hilton Revolutionizes Hotel Experience with Digital Check-In, Room Selection and Customization, and Check-Out across 650,000-Plus Rooms at More Than 4,000 Properties Worldwide

In a first for the hospitality industry, Hilton Worldwide today announced its guests will have unprecedented choice and control over their entire hotel stay with the ability to check-in and choose their exact room from digital floor plans, as well as customize their stay by purchasing upgrades and making special requests for items to be delivered to their room, on their mobile devices, tablets and computers. Guests also will be able to check-out using these personal technology devices. By the end of 2014, digital check-in and room selection will be available at more than 4,000 Hilton Worldwide properties across 11 brands in 80-plus countries via members' Hilton HHonors accounts.

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Risky Roads: Mapping Plans to Keep International Travelers Safe

Every year, more than 1.2 million people are killed on roads around the world, according to the World Health Organization. Yet more than half (57 percent) of respondents in a recent International SOS poll said their organization does not have a road safety policy.

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BCD M&I Acquires Universal Meeting Management

BCD M&I (www.bcdmi.com) today announced the acquisition of Universal Meeting Management, Inc. (UMM), a leading corporate meeting and event management company with expertise in servicing the health care provider (HCP) sector and a growing customer base in the High Tech market. The move enhances the southeastern presence for BCD M&I and increases its service offerings to include proprietary technologies geared toward the HCP sector and a talented staff of meeting professionals with years of experience.

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SiteMinder partners with HS/3 Hotelsoftware GmbH & Co. KG, top German PMS provider

SiteMinder is pleased today to announce its latest integration with one of Germany's largest property management systems (PMSs) to offer market-leading, automated online distribution solutions for more than 5,000 hotels across the region.

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EmpireCLS Announces Partnership With ECPAT-USA, Signs Tourism Child-protection Code Of Conduct

EmpireCLS Worldwide Chauffeured Services (EmpireCLS) has partnered with ECPAT-USA as the first global ground transportation company to join the Tourism Child-Protection Code of Conduct (the Code), an industry-driven initiative to provide awareness, tools and support to its partners to prevent the sexual exploitation of children.

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The Holiday Inn Brand Launches New \"Journey to Extraordinary\" Campaign

IHG (InterContinental Hotels Group) today announced the next evolution of its Holiday Inn brand's Change Your Viewplatform, Journey to Extraordinary. This new campaign celebrates the inspiring journeys of its many guests, by sharing their unique narratives through the brand's first digitally-led, multimedia marketing approach. With this campaign, the iconic Holiday Inn brand is brought to life in an authentic and tangible way, while reintroducing the brand and its current offering to guests, whether they are checking-in for the very first time or for their first stay in a while.

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Russian holiday trips: after the boom an uncertain future

In 2013 Russia registered a huge increase in trips to foreign destinations and became Europe's third biggest foreign travel market, reporting around 32 million trips abroad. These are the latest findings of the World Travel Monitor, a survey carried out by IPK International. Since the start of the millennium Russia has become one of the few boom markets in international tourism. After 2000 Russia reported continuous double-digit growth, only marginally trailing other boom countries such as China. In 2013, with around 32 million trips abroad, Russia even overtook France. From 2010 to 2013 Russia accounted for around one-third of the growth in foreign trips by Europeans. Most of these were undertaken from Moscow and St. Petersburg, large cities in the western part of the country.

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BCD Travel improves corporate reporting and business intelligence capabilities with new DecisionSource platform

BCD Travel today announced it has completed a massive migration of every client from multiple legacy tools to a new proprietary business intelligence platform, DecisionSource. Developed with the needs of travel, procurement and security teams in mind, the DecisionSource rollout represents a significant and ongoing multimillion dollar investment.

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Asia Pacific, led by China, Dominates Global Business Travel

Business travel in Asia Pacific, led by a dominant China, outpaces the rest of the world, according to a newly released travel forecast by the GBTA Foundation the education and research arm of the Global Business Travel Association. Overall, the GBTA BTI Outlook Annual Global Report & Forecast, sponsored by Visa, Inc. expects global business travel spending to hit a record $1.18 trillion USD in 2014, a 6.9 percent growth over the previous year.

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BCD Travel inks agreement with GetGoing to power hotel booking platform

BCD Travel today announced a multi-year agreement with San Francisco-based GetGoing to power the travel management company's proprietary hotel booking platform. RoomSource aims to enable both agents and travelers to shop for and book hotels and rates that are within and outside global distribution systems.

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EVA Uses New Boeing 777s to Add Flights on North America Routes

LOS ANGELES (July 28, 2014) -- EVA Air took delivery of three brand-new Boeing 777-300ERs and increased North American service, adding flights on Los Angeles, New York, San Francisco, Toronto and Vancouver routes and boosting its frequency to Taipei, Taiwan by 22 percent. It has begun introducing Sky Wi-Fi, short-message roaming and a state-of-the-art inflight entertainment systems (IFE) aboard its newest aircraft. With the expanded capacity and services, EVA offers passengers greater convenience and more flights between North America and Taiwan with more onward connections to more destinations throughout Asia than any other airline. Travelers can book through travel agents or on the airline's website at http://www.evaair.com/.

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BT Advantage Drives Business Travelers to Independent Hotels Nationwide

\"It's All About Business Travel\" at the BT Advantage/BT Hotel Collection booth where independent hotels can discover how to accelerate sales and traveler managers can find ideal hotels.

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HSMAI'S MEET MidAmerica and MEET West Dates, New Format Announced for 2015

NEW YORK (July 28, 2014) Questex Hospitality + Travel today announced that next year's HSMAI's MEET MidAmerica and MEET West events will expand beyond the traditional trade show by introducing intimate, one-to-one appointments and fully hosted buyers.

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HSMAI Opens 2014 Adrian Awards Competition for Excellence in Travel Marketing

The Hospitality Sales and Marketing Association International (HSMAI) is accepting entries for its 58th annual Adrian Awards, the world's largest and most prestigious travel marketing competition.

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Global Online Hotel Bookings and Rates Experience Highest Year-on-year Growth in Last 12 Months

The second quarter ended on a high note for both the business and leisure travel segments. Global leisure travel booked online yielded impressive reservation and rate growth during the second quarter, growing by +10.2% and +6.5% in June respectively. This represents the highest year-over- year growth for both leisure measures over the last 12 months. Corporate bookings and average daily rates (ADR) through the global distribution systems (GDSs) reached global year-over-year growth of +1.4% and +4.2% by June.

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Hotels, If You Advertise Free WiFi, Please Make Sure The WiFi's Free | hotelchatter.com

One of the most important questions to take into account when picking a hotel? Whether or not there is free WiFi. You know how we feel about this at HotelChatter. It is imperative to our stay. We would not stay in a hotel with paid for WiFi. But what's almost worse than charging for WiFi? Advertising it as free, but actually imposing limits. We already told you about one reader's encounter with a Fairfield Inn that had a limit of one device per guest, but we can go one better with our stay at the Atlas Hotel in Brussels last week.

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Vizergy Client Websites Increase Engagement, Conversions and Direct Revenue

Vizergy Digital Travel Marketing recently won Interactive Media Awards (IMA) on behalf of two clients Beacon South Beach Hotel in Miami and Grand Historic Venue in Baltimore. The IMA recognizes the highest standard of excellence, honor and outstanding achievement in website design and development. The awards are based largely on design execution and infrastructure, but also on actual production, like the 12:1 ROI produced for Beacon South Beach. Vizergy, which has secured these awards for six consecutive years, won in the Hotel/Resort and Events categories.

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HVS In Focus: Istanbul, Turkey

Spanning two continents, Istanbul is a unique destination. This article provides an overview of the supply and demand factors currently affecting the city and a review of the hotel market performance.

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JW Marriott Hotels & Resorts Launches Spa by JW

JW Marriott Hotels & Resorts is pleased to unveil Spa by JW. Created to demystify and re-imagine the spa experience, this new concept offers guests an intuitive experience that is luxurious yet purposeful with treatments and products designed to address four core benefit states: Calm, Indulge, Invigorate and Renew. The first Spa by JW will debut in September at the new JW Marriott Houston Downtown, followed by the JW Marriott Mumbai Sahar in December, with more than 20 Spa by JWs in the pipeline.

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49 Hotels Select CheckMate for Online and Mobile Check-In

CheckMate, the revolutionary online and mobile check-in service for hospitality, announced today that Rydges Hotels and Resorts has selected their guest-centric tools to personalize service and increase profits across 49 properties. Defined by a passion for service, Rydges is a dynamic family of hotels and resorts that accommodates over one million guests each year in Australia, New Zealand, and the United Kingdom.

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HotStats UK Chain Hotels Market Review June 2014

Whilst London's hotel profitability fell for the second consecutive month in June, the UK Provinces continued to show year-on-year positive movement for gross operating profit per available room (GOPPAR) and in particular, East Midlands' hoteliers experienced a 3.3% growth in this metric, according to the latest data from HotStats.

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[Infographic] Technology and the Cycle of Influence

In the world of travel and tourism, increasing numbers of people use technology to book their experience, interact with services once they are at their destination, and share their experience with others afterwards. Sharing is great. We are more likely to believe something is good if a customer tells us it's good, rather than the Head of Marketing and Sales. But it also presents particular challenges to the hospitality industry... This infographic outlines the cycle of influence of technology in the travel and tourism sector.

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Four Uniquely Different Hotels Reach 48,000 Connections in Two Months with Flip.to

Menin Hospitality owns the Bentley South Beach on the famed Ocean Drive; Gale South Beach, a luxury boutique 87-room Art Deco hotel; the Zen-like Sanctuary South Beach; and the Raffaello Chicago, centrally located on the famed Miracle Mile. Searching for a way to effectively leverage the marketing power of their guests across the four unique hotels led Menin Hospitality directly to Flip.to. Within two months of implementing Flip.to, they had connected with nearly 48,000 friends and family of guests.

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If 4 Atlantic City casinos close in September, then what? | philly.com
This resort faces the prospect of having four major vacancies on its famed Boardwalk come mid-September. The grim reality sank in July 14 when Trump Plaza issued layoff notices and targeted Sept. 16 as the date to cease operating as a casino. Perception is reality in tourism, experts say, and the Boardwalk is synonymous with Atlantic City. How will four hulking, empty buildings sit with visitors - especially at night - and will they impede tourism when Atlantic City needs it the most? \"When an area goes dark, and there are increased vacancies, it generally sends out more than a subtle message that things are not promising on the horizon,\" said Don Moliver, dean of the Leon Hess Business School at Monmouth University.

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Middle East Investment in Europe rises by 25% H1 2014 - Colliers Reports

Middle East investment in Europe rose by 25 per cent year on year in the first half of 2014 to 5.9 billion, while the total cross border investment in Europe rose by nearly a third (32 per cent) to top 44 billion. Middle East capital accounted for approximately 13 per cent of cross border capital coming from outside of Europe and was the second largest investment group into Europe following North America (18 billion).

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HSMAI Opens 2014 Adrian Awards Competition for Excellence in Travel Marketing

Winners to be honored at Adrian Awards Gala

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Complexity and openness why big IT vendors are missing from travel technology | tnooz.com

Consumers have always shopped around for the best deal on travel and vacations. The Internet simply arms the travel customer with the ultimate weapon for bargain-hunting. In an online travel market now dominated by digital wholesalers, exchanges and price comparison sites, pre-packaged products and static pricing no longer cut it. This is an analysis by Boris Kraft, co-founder and chief visionary officer at Magnolia International.

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The Next Chapter in the Convergence of Booking Sites and Metasearch | skift.com
The distinctions between online travel agencies such as Expedia, Priceline and Orbitz, and travel metasearch sites such as Kayak, TripAdvisor and Hipmunk are getting really blurry. Metasearch sites such as Kayak, TripAdvisor and Hipmunk, which traditionally shuttled users to online travel agency or hotel/air/car rental sites when it came time to complete their bookings, over the last couple of years have optionally let travelers book online travel agency-like without leaving the metasearch app.

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Hotels Are The Fastest Growing On-Demand Office Space in the U.S.

Hotels are not just for overnight stays; collectively, they are the fastest growing on- demand office space in the U.S. LiquidSpace, the leading online marketplace for finding and booking flexible office and meeting space, shared today that the supply of hotel workspaces on LiquidSpace has grown 1060% in the past year and now makes up one third of all the flexible workspace across the U.S. available on the platform.

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Portable Hotels Pop Up in the Travel World | boston.com

Portable lodging. It sounds like a crazy concept. But it's actually a thing, and it's a lot more complex than tent camping. We're talking pop-up hotels. Yes, that's right. Hotels that can pop up virtually anywhere, opening the door to traditionally off-limit locations. These unique accommodations have gained worldwide attention on the travel scene, and they're slowly making their way to the US. Here's what you need to know.

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These travelers find joy in living in hotels full time | usatoday.com

There are a number of frequent business travelers who spend more days in airports and hotels than in their homes, but only a small number have no place to call home. USA TODAY asked 3,570 members of its Road Warrior panel some of the world's most frequent business travelers who volunteer travel information whether they live every day in hotels, motels, B&Bs and other temporary lodgings.

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Hoteliers can learn from Airbnb's rebrand | hotelnewsnow.com
People don't like change. Just ask anyone who has ever redesigned a logo or website (HNN included). The immediacy of the resulting critical clamor is enough to cause whiplash. I hope the execs at peer-to-peer-travel-website-that-must-not-be-namedOK fine, it's Airbnbhave plenty of neck braces to pass around. The site on Wednesday rolled out a new logo and online experience. The resulting tumult was palpable in the Twitterverse. First came the news: Airbnb rolls out new website and logo. Then came the initial reaction: Airbnb's new logo is interesting. Then folks started having some good ol' fashioned fun: Airbnb's logo looks like [fill in the blank].

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Hotel brands must improve metasearch visibility: L2 | luxurydaily.com

Hotel brands are increasingly squeezed by the metasearch dominance of online travel agencies and Google, according to a new report by L2. The Metasearch Insight Report argues that hotel brands must invest heavily in the big metasearch players, TripAdvisor, Kayak and Google, in order to stay relevant. Brands that gain top placement within these search engines see dramatic increases in Web site traffic.

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Bill Marriott: Where Hotels Are Going | wsj.com

Bill Marriott, the 82-year-old chairman of Marriott International, the $19 billion hotel-management company, is done with flowered drapes and white tablecloths. In place of fusty bedspreads and fluffy carpets, he wants most of his 200 new luxury and lifestyle hotel projects to be filled with sleek flat-screen TVs, hardwood floors and hopping bars.

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Mobile offers economic way to market hotels | hotelnewsnow.com
The hospitality business is often about making an impact on customers when they are on-site and experiencing your hotel firsthand. However, as consumers are becoming increasingly reliant on smartphones and tablets, a mobile strategy is quickly becoming an imperative aspect of marketing your propertyeven if it doesn't have an immediate impact on revenue. Here's a look at the real value of mobile marketing for your hotel.

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In conversation with: Michael Levie, CitizenM Hotels founder and COO | ehotelier.com

It has been said that CitizenM hotels are setting a new standard for techno-forward budget luxury. The company calls itself transformational. eHotelier sat down with founder and COO Michael Levie this week during Ted's CEO Summit to find out more about exactly what that means.

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Hotels reward guests for Twitter, Facebook posts | usatoday.com
If you want to earn points toward a future stay at a hotel, try posting a photo of the hotel on Twitter, Facebook or Instagram. Hotels are increasingly expanding the ways guests can earn rewards beyond reserving a room. Now they are recognizing them for certain \"behaviors.\" Today, Kimpton Hotels and Restaurants will launch Kimpton Karma Rewards, a new loyalty program designed to recognize guests for actions such as attending a property's nightly wine hour, traveling with their pet, dining at a Kimpton restaurant, or mentioning an individual hotel or restaurant on social media.

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J.D. Power Reports: Hotel Satisfaction Reaches Record High; Gen Y Guests Are More Critical But Not Necessarily Less Loyal

Hotel guest satisfaction has reached its highest level since J.D. Power revised its methodology in 2006, according to the J.D. Power 2014 North America Hotel Guest Satisfaction Index StudySM released today.

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Kimpton Hotels & Restaurants Introduces Kimpton Karma Rewards

Kimpton Hotels & Restaurants, a pioneer and leader in the boutique hotel sector, announced today the launch of Kimpton Karma Rewards, a new loyalty program designed to recognize and reward members beyond stay transactions. Kimpton Karma acknowledges the many ways members interact with the Kimpton brand, in addition to granting credits toward free nights earned through hotel stays. With Kimpton Karma, which replaces the brand's InTouch program, members may be recognized for things like attending wine hour, mentioning an individual hotel or restaurant on social media or dining at one of Kimpton's 66 restaurants, bars and lounges, to name a few. The new program provides members with a number of personalized delights and perks starting as early as Tier One.

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Forbes Travel Guide Expands Its Five Star Rating System Into The Caribbean And Mexico

Forbes Travel Guidethe originator of the Five-Star hospitality rating system and formerly Mobil Travel Guideannounced that it will begin rating properties in the Caribbean and Mexico. It will unveil the region's first group of five star properties in 2015, and will expand further in Latin America in coming months. The company also named Lourdes Hainlin Vice President, Client Services, to drive its growth in the region. Hainlin reports to Peter Kressaty, Forbes Travel Guide's Senior Vice President, Client Services.

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Technology A Compelling Factor Behind Chinese Outbound Travel Surge

The latest Hotels.com Chinese International Travel Monitor (CITM), published today, reveals just how much technology has become a powerful element in the decision-making mix of this critical sector, following another record year for travel and spending[1].

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How China is Sculpting the Hotel Industry | travelpulse.com

China is not just influencing the travel industry these daysthe country is beginning to dictate it. And if you work in the travel industry and you're not keeping abreast of the latest travel technology, you are doing yourself a disservice. According to the third annual Hotels.com Chinese International Travel Monitor (CITM), published today, more than half of Chinese travelers surveyed said they now book their hotel room via the Internet or mobile apps, up from 45 percent in 2013. On top of that, just under half go through online accommodation websites and online review sites, and one-third even check social media during their trip planning process.

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Airbnb revamps its review system | thenextweb.com

Airbnb today announced it has revamped its review system to promote more and more honest feedback. Given that the accommodation service is completely built on trust, this feature is arguably the most important to ensuring its continued use: both hosts and guests can make informed decisions before and during the stay. The first change is that reviews will now be revealed to hosts and guests simultaneously: they will only be shown after both participants have completed their assessment of the experience. This is in response to both hosts and guests worrying that if they leave an honest review, they might receive an unfairly critical review in response.

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Consumers and businesses at odds over future of mobile technology in hospitality | bighospitality.co.uk

While UK business leaders rated social media interaction during and after the experience as the most important use for mobiles in the future, just 13 per cent of consumers said they would use their mobile to interact with a hospitality outlet over social media. Additionally, while speeding up service delivery and payments were the lowest prioritised uses of mobile technology for business leaders, over a third of consumers said they would use their smartphones for ordering (31 per cent) and payment (30 per cent).

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Six Senses Spa Selected as Spa Operator at Al Bustan Palace, A Ritz-Carlton Hotel

Six Senses Hotels Resorts Spas is delighted to announce that Six Senses Spas has been selected to manage the impressive 32,000 square foot (3,000 square meter) spa at Al Bustan Palace, A Ritz-Carlton Hotel in Muscat, Oman set to open February 2015. Reflective of traditional Omani design, the spa will beautifully complement the hotel and feature domed ceilings, elegant arched walkways and columns, falaj (water channels) reflecting pools and natural stone walls and floors.

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A new way to collect experience feedback from multiple touch points

TrustYou is proud to announce that, with the delivery of its latest Hotel Reputation Management solution, it now includes the capability to send out multiple targeted surveys. Hotels can now send surveys post stay, during stay and directly related to the hotels outlets such as Spa, F&B, Events and any other business areas where guests have had an experience touch point with the hotel.

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Priceline negotiating an edge in the travel industry | nasdaq.com

Priceline achieved success connecting bargain-seekers with hotels' and airlines' excess inventory, but the firm expanded well beyond that focus. Not willing to rest on its laurels, the booking giant aggressively expanded into all phases of the travel industry.

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HotelTonight stays focused on product as same-day competition heats up | webintravel.com

From India to Korea, same-day mobile booking apps are appearing across Asia, hoping to make it big in the market that was really pioneered by HotelTonight in December 2010. And last week, news that the leader in the Asia market, HotelQuickly, has raised another US$4.5 million funding, led by Japanese fund GREE and William Heinecke of Thailand's Minor International, seems to indicate that investors are buying into the promised land of same-day bookings in the region. The market in the US is currently estimated at US$15 billion a year.

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PwC Switzerland Chooses ReviewPro as Online Reputation Meta-Data Supplier

PwC Switzerland has signed an agreement with ReviewPro to license its Global Review IndexTM and other reputation indexes for tens of thousands of hotels in dozens of leading destinations across Europe and the Middle East. The Global Review IndexTM is the hotel industry's online guest satisfaction benchmark for individual hotels or groups of hotels, based on data taken from all major online travel agencies and review sites. It can be used to analyze a hotel or group of hotels and make comparisons between cities.

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Hotel Responsive Web Design Is Not As Costly As You Might Think

Lodging Interactive, the interactive and social media marketing agency exclusively servicing the hospitality industry, de-mystifies the myth that Responsive Website Design (RWD) has to be expensive. Responsive design means that a website is made to be viewed on any desktop, tablet or smartphone device. This type of web design ensures that a site's copy, images and any other elements are tailored to fit the size of the device's screen seamlessly. A responsive website design is one site that has the ability to be resized to fit the screen of any device a user may be visiting the site from, rather than having a website and a mobile site.

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Why Lindner Hotels publishes all positive and negative reviews on their website and in their CRM tool.

The following interview is with Gunnar von Hagen, Corporate Director Operations and Central Project Management for Lindner Hotels.

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STR Reports US Hotel Occupancy Up for Week Ending July 5, 2014

The U.S. hotel industry recorded positive results in the three key performance measurements during the week of 29 June through 5 July 2014, according to data from STR. In year-over-year measurements, the industry's occupancy rate increased 4.4 percent to 66.0 percent. Average daily rate increased 4.5 percent to finish the week at US$112.40. Revenue per available room for the week was up 9.0 percent to finish at US$74.14.

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Case Studies from the Trenches: Independent Hotel Recovers Tens of Thousands in Abandoned Bookings with 1710% ROAS in Less than 3 Months with Reservation Email Retargeting

What is Reservation Email Retargeting? Nearly 95% of site visitors who initiate a reservation abandon the process before completing the booking. Reservation Email Retargeting enables a hotel to send an email to any user who starts but does not finish the reservation process, reminding them to complete their reservation. The email contains a convenient link back to the booking engine, at the point of abandonment.

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Marriott to locate guests via mobile and offer deals | usatoday.com

Imagine the hotel you're staying at being able to pinpoint your location and send you a message about a deal at the spa. That's exactly what Marriott International is starting to do today with the introduction of LocalPerks, a new feature within its Rewards program. Participating Marriott hotels are using iBeacon technology to communicate with their guests' mobile devices and figure out where they are. They can then send push notifications about offers to the mobile device based on a guest's precise location within the property.

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4 Stages of User Search Behavior for Travel Products | clickz.com

When searching for a flight or a hotel room, users may begin their queries at any one of four major stages. Here is a look at those entry points and how marketers should respond. How does a user search for a hotel room or a flight and then eventually decide to make a booking? Previously, we revealed that a typical online travel/hotel booking engine website is in fact very much a vertical search engine for travel/hotel booking information. But a vertical search engine is only one of the stages where a user performs an online search. There are four major stages in which a user can search for travel or hotel information.

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PolyU Study Finds Virtual Reality Ideal for Co-Branding Studies

Virtual worlds are ideal places for co-branding case studies, write Dr Basak Denizci Guillet of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a published research paper. The researchers chose the popular online space Second Life to investigate the co-branding preferences of a diverse range of participants in a hotel environment, something that would have been prohibitively expensive and time consuming in the real world. Their immersive approach could not only help hotels to gain competitive advantage through determining an optimal co-branding mix, but should also provide a model for future hospitality research.

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Which European Hotel Markets Are Especially Tied To International Demand? | MKG Reports

The rising share of international guests in the clientele-mix of European hotels has been a key trend in recent years. So where are we standing today in each of the five biggest European hotel markets?

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MediaConcepts re-launches its brand with new visual identity and website

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, today revealed its new brand identity and website. Since it was founded in 2002, MediaConcepts has continually evolved by blending creativity with innovation to create a unique proposition for the hospitality industry. The introduction of a new brand identity represents its evolution over the last decade to become a trusted partner for hotel brands in Asia and the UK.

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Five Tactics for Hotels to Increase Group Bookings from Online Channels

Groupize Solutions announced today the release of a free whitepaper and webinar packed with actionable strategies to win more group business, improve service, and streamline the sales process. An award winning leader in group travel technology, Groupize Solutions provides an intuitive, cost effective GBE (Group Booking Engine) platform to facilitate online transactions and PRM (Pipeline Response Manager) for groups and meetings.

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Thailand's tourism industry turned to social media and travel blogs to send the message that the country is safe for visitors

Experts believe there has already been a shift in attitudes and foreigners are more likely to travel to Thai destinations now than when the current political unrest began. However, tourism companies in Thailand still see the need for active publicity of the country and say they'll need to work together more cooperatively to increase visitor numbers in the current political climate.

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Latest CWT Research Shows Mobile Booking Set to Represent 25 Percent of all Online Corporate Bookings by 2017

Carlson Wagonlit Travel (CWT) today releasedTap into mobile: managed travel in the digital economy, an investigation into the impact of mobile in the managed travel space. The free-to-download study suggests that mobile bookings are set to climb steeply over the next decade and will influence not only the entire traveler experience but will shift how travel managers control their travel programs, using the latest mobile technology to help support and connect to their travelers. Both travelers and travel managers expect mobile booking to increase significantly, reaching 25 percent of online transactions by 2017.In addition, CWT's research predicts that mobile bookings will more than double in the next two years.CWT research also shows that it took up to eight years for online booking tools to reach the same level of activity that mobile is expected to achieve in the next three years. The study highlights the high expectations that both travelers and travel managers have for mobile travel services and their awareness of the advantages and benefits it will bring.Supporting the idea that traveler experience is key, the study highlights that neither travelers nor travel managers expect mobile to significantly drive down travel costs; instead ease of doing business, productivity and traveler wellbeing all rank higher as key benefits of mobile. As a result, managed travel apps are becoming more sophisticated, and companies who act now will reap the most benefit, as they steer travelers towards the apps that support the travel program.The study also highlighted that an estimated average of 62 percent of travelers already carry company smartphones and 56 percent of companies surveyed already, or plan to, have a 'Bring your own device' policy. Globally, travel managers also consider the potential impact of mobile on the travel program to be high, rating it 6.8 overall on a scale of 1 to 10.David Moran, CWT executive vice president, Global Marketing & E

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HeBS Digital's Website Revenue Booster Package Helps Hoteliers Revitalize their Mid-Year Strategy & Revenues

Summary: HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, has launched a new Website Revenue Booster Package specifically tailored for hotels, resorts, and casinos in need of a mid-year revenue boost.

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Flip.to introduces 38,000 new social connections to International Palms Resort Cocoa Beach in just two months

The International Palms Resort Cocoa Beach has been recommended by guests to over 38,000 friends and family since implementing Flip.to in mid-May 2014.\"We were thrilled to see immediate results,\" commented Tim Michaud, General Manager of the International Palms Resort Cocoa Beach. \"In under two months we gained 18 direct bookings, over 1000 prospective new guests and over 38,000 social connections as a result of Flip.to. It has created a simple and immediate way to empower our guests to become brand advocates and deliver personal endorsements in a very engaging way.\"

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Sabre signs technology agreement with HNA Hotels & Resorts

Sabre Corporation (NASDAQ: SABR), a global technology provider to the travel and tourism industry, has signed a comprehensive technology agreement with China-based HNA Hotels & Resorts. Sabre Hospitality will serve as HNA's primary technology provider for its critical operations and marketing systems, including the Sabre SynXis central reservations system and Sabre Guest Connect Booking Engine. HNA also will leverage Sabre's full complement of distribution channels.

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U.S. Business Travel Spending Projected to Top $292 Billion in 2014

A leading travel industry forecast finds U.S.-originated business travel grew nearly 3% year-over-year, with company spending for business travelers increasing 7.6% to $71.2 billion during 2014 Q1 / the first quarter of 2014. This indicates rising management confidence in the economic recovery, which tends to accompany increased travel budgets and fewer travel restrictions. Overall, U.S.-generated business travel spending is expected to increase 6.8% to $292.3 billion in 2014.

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Study: Business travelers value reputation | hotelnewsnow.com

As revenue management moves from the traditional inventory optimization model and into the world of price optimization, hoteliers need to better understand consumers' willingness to pay, said panelists during the Hospitality Sales and Marketing Association International's Revenue Optimization Conference.

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Demand for serviced apartments increases but classification system vital

Demand for serviced apartments is growing faster than new supply in many European markets, as an increasingly mobile workforce drives business travel and relocation activity.

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French Hotel Industry Performances - May 2014

After a slight upturn in April (leading to great hopes for a recovery), May finished on a negative note, with most destinations recording a drop in performance. Trading was affected by an unfavourable agenda for business tourism. The numerous bank holidays reduced business demand, and the leisure segment still cautious given the economic climate remained insufficient to offset this decline.

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42% of Consumers Expect a Response Within One Hour. Are You Even Listening?

Customer service and the way your guests reach out is changing. Are you tuned in to where the conversations are taking place? Or are you waiting by a phone that isn't ringing?

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Expensive Internet and Other Hotel Peeves | nytimes.com

We all have had serious complaints about the way airline service has deteriorated in the last 15 years or so, so I was interested in a recent list of complaints about the other most important aspect of business travel: hotels. In the FlyerTalk.com 2014 Pet Peeves survey, members of the travel site savvy travelers who tend not to be shy about pointing out problems ranked the following as their top two complaints about hotels: expensive or balky Internet service, and insufficient or hard-to-reach guest-room power outlets.

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Reinforced with Digital Optimization, Coral Hotels & Resorts Gears Up for Expansion

With the recent brand revamp and digital overhaul, Coral Hotels & Resorts is looking at an all-time high. HMH - Hospitality Management Holdings CEO Laurent A. Voivenel believes the rebranding of Coral Hotels & Resorts has given it enormous potential for growth and is busy drawing up plans for expansion. He stated, \"We are fully loaded for expansion having invested heavily in digital platforms including a dynamic new multi-lingual group website that has just gone live. It is technology that is driving growth today and underlines our strength with a highly integrated online presence. 2014 is a decisive year. Our objective is to be able to compete on equal terms with our rivals. The decisions taken this year will determine the shape of our business over the next three or four years. We are basically looking to expand our footprint in the GCC. By 2020 our aim is to have a hotel in every GCC country while doubling our portfolio in the UAE\".

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Marco Polo Hotels Launches New Luxury Brand - Niccolo by Marco Polo

Marco Polo Hotels, the long established Hong Kong-based hotel management company of The Wharf (Holdings) Limited, announces the launch of its first new brand since the hotel group's inception in 1986. The new luxury brand, Niccolo by Marco Polo, will be a collection of contemporary urban chic hotels to be opened in some of China's most highly prized addresses, before expanding beyond the borders of China. The first Niccolo hotel will open in early 2015 within the newly opened International Finance Square (IFS) Chengdu in China's Sichuan province, with a further three Niccolo hotels to open in Chongqing, Changsha and Suzhou. Speaking about the continued expansion of Marco Polo Hotels, Mr Stephen Ng, Deputy Chairman and Managing Director of The Wharf (Holdings) Limited said, \"Late last year, Marco Polo Hotels announced our expansion plans across Asia Pacific. The launch of Niccolo by Marco Polo in Chengdu is an integral part of this growth strategy and evidence of our belief in the continued potential of business and leisure travel across the region. The current 12 months mark a significant milestone for our company, with the most hotel openings in a decade, including the newest success story, Marco Polo Ortigas, Manila opening on July 9th. In addition our spectacular Marco Polo Changzhou set in 19 acres of beautiful landscaped gardens opening in the third quarter of this year, and now our highly anticipated Niccolo Chengdu due to open in early 2015.\" Positioned as the luxury brand of Marco Polo Hotels portfolio, Niccolo hotels will set a new benchmark of style and hospitality for the company, one that echoes its mantra of 'New Encounters - Timeless Pleasures'. Niccolo by Marco Polo will respond to a rising demand for today's global explorers to fulfil their desire for elegant and alluring luxury travel experiences. Steeped in history and now an internationally acclaimed conservation and business hub, Chengdu is on the path to becoming China's

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Duetto Secures $21M Funding to Accelerate Expansion Worldwide

Duetto, the market leader in hotel profit optimization software, today announced the closing of a $21M financing led by Accel Partners to extend the company's global reach.

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Leonardo Provides Hotel Visual Content to trivago

Leonardo, technology and online media company for the global hospitality industry, today announced a new, multi-year agreement with trivago, a major global travel meta- search site with 45 million monthly visitors. trivago is now part of Leonardo's VNetwork and joins the more than 120+ travel websites that subscribe to Leonardo's MediaConnect product. trivago will source hotel visual content for hotels listed on trivago's consumer websites in 47 different countries.

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2013 Banner Year for U.S. Vacation Timeshare Industry

The U.S. timeshare industry enjoyed significant growth in 2013, according to the State of the Vacation Timeshare Industry: United States Study 2014 Editionconducted by Ernst & Young. Compared to 2012, sales volume increased nearly 11 percent, average sales price rose nine percent, and there are 29 percent more resorts planned for the upcoming year.

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Making your loyalty program more compelling | TripAdvisor Insights

Although earning free nights still ranks as the number one priority with travelers, it's no longer enough to satisfy hotel customers. In a 2013 survey conducted by Kelton Global, 81 percent of Americans said free internet and Wi-Fi are key when considering a hotel loyalty program. And according to a 2013 Deloitte report on hotel loyalty programs, 45 percent of today's travelers and 80 percent of high-frequency travelers hold two or more hotel loyalty cards.

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Expedia increases its presence in Asia Pacific with $658m deal to buy web travel firm Wotif | thenextweb.com

US travel booking giant Expedia is expanding its presence in the Asia Pacific region after announcing a deal to buy Australia-based online hotel and travel booking company Wotif Group for A$703 million (US$658 million). The 13-year-old company is listed on the Australian Securities Exchange, has offices in nine countries and counts Wotif.com, lastminute.com.au, travel.com.au, Asia Web Direct, LateStays.com, and GoDo.com.au among its businesses. The deal works out at A$3.30 (US$3.09) per share, which is around a 30 percent premium on the valuation of the company based on last week's trading.

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Airbnb CEO spells out the end game for the sharing economy | venturebeat.com

Airbnb, recently made some very bold predictions about how he and his industry will reshape the global economy. In essence, the company wants a world more like the villages of old: highly trusting and filled with micro-entrepreneurs who shared their assets to make a living. Cities used to be generally villages, and everyone was essentially kind of like an entrepreneur, Airbnb CEO Brian Chesky told a packed room at the Atlantic Aspen Ideas Festival. You were either a farmer, or you worked in the city as a blacksmith, or you had some kind of trade. And then the Industrial Revolution happened.

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Priceline Snags Seattle SaaS Startup: Hospitality Industry Experts With Customer Service Obsession | forbes.com

Online travel giant Priceline recently made a surprise acquisition of Seattle hospitality- industry startup buuteeq for an undisclosed number of megabucks. This shows that Priceline understands that customer service is truly the new marketing, that creating a great customer experience is more powerful than just about anything. What buuteeq does, in essence, is inspire word of mouth (or word of thumb) marketing via an improved customer experience. Specifically, it helps hoteliers improve the online customer experience, specifically the searching and purchasing experience, for a new generation of travelers.

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Cornell School of Hotel Administration and Cvent partner on technology & research

Cvent, a leading cloud-based enterprise event management platform, and the School of Hotel Administration at Cornell University (SHA) have teamed up for a two-year corporate partnership. SHA will use Cvent's event management platform and mobile apps for its top industry events for hospitality professionals around the world. In addition, Bharet Malhotra, senior vice president of sales at Cvent, will join the Cornell Center for Hospitality Research Advisory Board. \"We're excited to have the opportunity to align with Cornell University's School of Hotel Administration, the number one hospitality school in the world,\" said Malhotra. \"The meetings and event industry is a $565 billion business, and we look forward to working closely with Cornell to develop product research that advances the hospitality industry. This corporate partnership reflects Cvent's efforts to serve as a leading industry resource.\" By affiliating with Cornell's Center for Hospitality Research, Cvent will become an active participant in the research process, working with leading hospitality researchers and other partners from around the world to exchange ideas and develop research questions. Additionally, the company will closely interact with the research faculty at Cornell, other sponsors, and partners. \"Cvent has played an important role in the school's industry and alumni events for several years,\" said Mark Depew, director of development at the School of Hotel Administration. \"We are grateful to have the opportunity to expand our collaboration with Cvent and welcome them as a corporate partner of the Center for Hospitality Research.\" About Cvent Cvent, Inc. (NYSE: CVT) is a leading cloud-based enterprise event management platform, with more than 1,450 employees and more than 12,600 customers worldwide. Cvent offers software solutions to event planners for online event registration, venue selection, event management, mobile apps for events, e-mail marketing, and

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Chavana Spa Announces Opening Of A New Spa At Adaaran Select Hudhuranfushi, Maldives

Chavana Spa is proud to announce the opening of a new spa facility at Adaaran Select Hudhuranfushi in the Maldives. Chavana Spa features four double treatment rooms with outdoor bath and shower. The treatment rooms are arranged around a central courtyard, which occupies an inviting open air reception space, a manicure-pedicure room, and a retail boutique and lounge. The boutique is dedicated to quality spa products, inviting you to continue your spa journey at home. Amidst the landscaped gardens and pleasant shade from large trees surrounding the spa, three outdoor timber pavilions allow you to experience relaxing treatments in a unique setting.

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Ramadan: the new moon eclipses the sun on palaces in France

This year Ramadan begins June 28 and will end on July 27. MKG Hospitality shows how the Muslim month of fasting and purification impacts the French hotel industry, particularly activity at luxury and upscale properties in Paris and on the French Riviera that are the predilection of Middle Eastern clientele.

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Opaque bookings on the wane: Priceline, Hotwire, and a changing landscape | tnooz.com
Priceline built its business in 1998 on opaque bookings, or buyer-driven pricing. But the supply of opaque deals appears to be shrinking for it and all players in the industry, according to Tnooz interviews. But a survey of bids shows the steepest discounts are still available on Priceline. Increasingly difficult market There's no authoritative market research on the total market for opaque or semi-opaque bookings, let alone anyone tracking a relative decline.

Traditional PR still drives bookings | hotelnewsnow.com
Social media, review sites and online travel agencies have transformed hotel marketing, completely revolutionizing the way operators connect with their customers, but traditional public relations is by no means on its way out. Rather, it is becoming an increasingly important way for many hoteliers to portray the unique personalities of their properties, thereby encouraging direct bookings.

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Orient-Express Hotels Ltd. Changes Corporate Name to Belmond Ltd.

Orient-Express Hotels Ltd. (NYSE: OEH) (the \"Company\") today confirmed that is has changed its name from Orient-Express Hotels Ltd. to Belmond Ltd. following approval from shareholders at the 2014 annual general meeting of shareholders (\"AGM\") held on June 30, 2014. Furthermore, the Company intends to change the ticker symbol of its class A common shares listed on the New York Stock Exchange from OEH to BEL on July 28, 2014.

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Hotels Experience Healthy Growth in Both Bookings and Rate

The transient segment, which consists of individual business and leisure travelers, continues to be the driver of significant growth in the hotel market this summer season according to data from the June 2014 TravelClick North American Hospitality Review (NAHR). However, the transient segment isn't the only driver as the group segment (blocks of hotel rooms) is displaying slow but steady growth.

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TSA Solutions Maximizes Revenue, Guest Satisfaction and Employee Performance at La Reserve Geneve Hotel & Spa

GENEVA -- TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has again demonstrated its ability to enhance a property's RevPAR potential, this time through the successful implementation of its front desk upselling program at the prestigious La Reserve Geneve Hotel & Spa, a member of Design Hotels and Leading Hotels of the World. Just two months after replacing the property's internal program with TSA's unique combination of skills training, technology and ongoing performance management tools, La Reserve Geneve delivered 4.75% in incremental RevPAR from upselling in May. In addition, property leaders have noted significant improvements in both team moral and efficiency, as well as a noticeable rise in guest satisfaction levels.

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Summer 2014 Travel Trends

Paris is the most popular overseas destination for UK travellers this summer, according to new data from hotel comparison website trivago.co.uk. Based on searches made between 1st January and 15th June for travel during July and August 2014, London is unsurprisingly the most popular national destination, followed by Edinburgh no doubt due to the Fringe Festival in August. The cheapest destinations can be found in India and Southeast Asia, with only one European destination (Ravda in Bulgaria) making the top ten cheapest list. Switzerland is the most expensive country to visit during the next two months, with four destinations in the ten most expensive list. Concerning UK travel habits, Brits tend to start researching their holiday early and spend more than the global average on their hotel stay.

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Sorry, I missed that nearly half of office workers admit to day-dreaming during a meeting at work

A study by Radisson Blu Hotels has found that office staff that have meetings at work, hold, on average, three meetings per day, lasting over an hour in total (68 minutes, rising to 74 minutes in London)1. This is the equivalent to over 10 million man hours each day spent in meetings in offices up and down the country2. In extreme cases, some individuals attend more than ten meetings per day or say they spend over 3 hours each day in meetings.

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The Ritz-Carlton Leads the Luxury Conversation on Linkedin

The concept of thought leadership centers around leading a conversation and encouraging others to think differently, consider trends and form alternative points of view. The Ritz-Carlton Hotel Company, L.L.C. has introduced a series on LinkedIn to lead the conversation about the luxury sector. With 300 million users -- one third of whom are outside the United States -- LinkedIn is the channel of engagement where the expertise of senior leadership to enlivened and connects them directly with consumers and businesses around the globe.The series is tailored to communicate the thinking, best practices and successes behind the operational excellence and customer experiences for which the luxury hotel company is known. The Ritz-Carlton has made a long term commitment to feature 100-word thought provoking posts from 30 of their global leaders throughout the year, with five posts featured per week that focus on a particular topic. One of the intended benefits of the series is to help a wide range of small businesses to better leverage and implement the thinking behind running a customer-centric organization. \"Our objective is to share some of the learnings, thinking and knowledge that could add value and further educate the audience of business professionals that connect with us on LinkedIn,\" said Ed French, chief sales and marketing officer of the luxury brand. \"We are frequently asked for information about processes The Ritz-Carlton has used to become successful, therefor it is a logical evolution to give our LinkedIn community access to intelligence, content and the opportunity to engage with global thought leaders who shape and form the success of this brand every single day.\"Throughout the year, the series will profile operational, marketing, sales, human resources, social responsibility, digital, social media, legal and financial leaders throughout The Ritz-Carlton, in addition to the subject matter experts deployed in multiple geographies around the world. Just u

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Accor upgrades the hotel experience for millions of customers through its loyalty program Le Club Accorhotels'

Only five years after it was launched, Le Club Accorhotels, Accor's free loyalty program, already boasts over 15 million members. Today, Accor unveils an even more generous program that rewards the most loyal customers on all their stays in 2,700 hotels around the world, from luxury to economy.

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Abu Dhabi hotel occupancy may slow down in Ramadan | khaleejtimes.com

After record occupancy levels in the first five months of the year, hotels in Abu Dhabi are expecting a bit lower occupancy in holy month of Ramadan. The number of hotel guests checking into Abu Dhabi's 155 hotels and hotel apartments reached a five-month high from January to May this year with occupancy touching 78 per cent an eight per cent lift on the same period in 2013.

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HotStats MENA Chain Hotels Market Review May 2014

Hotels in Doha experienced exceptional growth in occupancy during the month of May, according to the latest HotStats survey of full service hotels in five MENA cities commented on by TRI Hospitality Consulting Middle East.

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HSMAI Experts Declare Unsold Rooms Most Valuable Untapped Asset For Marketing, Differentiating Product In Congested Marketplace

Monetizing unsold hotel room inventory is by a wide margin the largest available asset for management and ownership at many properties as it can help drive additional profitability, demand and brand awareness, according to Sean Hennessey, CEO of Lodging Advisors. Monetizing unsold rooms is much more lucrative than dumping inventory into OTAs (online travel agencies). \"Just shifting 5-10% of OTA business into trade could enhance a property's market mix by reaching higher revenue-producing, long-term customers,\" noted Jody Merl, President of Innovative Travel Marketing.

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HeBS Digital to Lead Upcoming HSMAI Industry Event Titled: The Traveler's Mindset: Capturing Your Share of the Market for Fall 2014'

In coordination with Google and HSMAI's NYC Chapter, HeBS Digital is proud to announce its second annual industry panel of hospitality marketing experts titled \"The Traveler's Mindset: Capturing Your Share of the Market for Fall 2014\" from 11:15 AM- 2PM on July 16, at Google's offices in New York City. This exciting program is open to members and non-members of HSMAI NYC. This informative session will cover how to capture more business from the new global and always connected traveler, as well as prepare hoteliers for the expected heavy travel season this fall and winter 2014.

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June

Las Vegas Casino & Hotel Market Outlook 2014
Las Vegas is well positioned for growth with major new hotel openings in 2014. New gaming, arena, convention, and entertainment developments are also part of the city's evolution and will define Las Vegas' future landscape.

INFOGRAPHIC: Where Is Europe Traveling This Summer
Summer is hot! And so is travel in Europe. Europeans will be doing a lot of traveling this summer about 60% to destinations within Europe and 40% beyond. Based on analysis of nSight's search and booking data aggregated from 5,000+ travel websites for travel dates between June 1- August 30, the travel behavior for regions within Europe are quite different. For example Western Europe searches and books the most for U.S. destinations. And Eastern Europe tends to search and book more within Europe.

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HotStats European Chain Hotels Market Review May 2014

Both Brussels and Frankfurt achieved impressive surges in gross operating profit per available room (GOPPAR) in May of 45.5% and 36.9% respectively thanks to excellent cost control, according to the latest data from HotStats.

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Hospitality: The Impact of Tech on Customer Loyalty | marketingprofs.com

It's a tough time for those in the airline, hotel, and cruise industries. Customer loyalty is erodingand with good reason. Many brands aren't anticipating and answering needs at the level that travelers desire. What was once considered a perk is now simply expected. So how can companies win back customer preference? By making key aspects of travel more convenient.

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TrustYou Snags Big Data Team from Travelshark

TrustYou, the inventor of Meta-ReviewsTM and global online reputation management leader, has expanded its team to Boulder, Colorado, picking up all key members of the data team from PhoCuswright's travel innovator, Travelshark.

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Majority of Consumers Prefer to Purchase and Reserve Hotel Services Using Mobile Devices

According to a nationwide survey, 62 percent of travelers prefer to purchase or reserve hotel guest services through their mobile device, rather than face-to-face with a member of the hotel staff. Additionally, 63 percent of consumers bring tablets with them while traveling, up almost 10 percent from the same survey conducted last year by USamp and Smith Micro Software, Inc. The new survey results highlight the importance of empowering guests to purchase a variety of services via their own mobile devices to drive engagement and increase revenue-generating opportunities within the hospitality industry.

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Defying Economic Uncertainty, Russia's Online Travel Market Marches Ahead

Russia's economic difficulties and geopolitical challenges have been well documented in recent months. The country's economy is in a major slump, with some predicting another recession. Meanwhile, Russia's military actions in Ukraine have been condemned by Western nations, leading to strong economic sanctions. Yet according to a new report by travel industry research authority PhoCusWright, Eastern European Spotlight: Russia's Online Market Springs to Life, this upheaval has had little or no impact on the country's travel industry at least not yet. And while Russia can still be characterized as an emerging online travel market, it now shows clear signs of maturation.

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Filarchipelago Hospitality in the Philippines Chooses Pegasus Connect+

Filarchipelago Hospitality in the Philippines has chosen Pegasus Connect+ to provide distribution through the global distribution systems (GDSs) and online channels for its full portfolio. The hotel management company signed with Pegasus Solutions after realizing increases in occupancy and bookings with just Pegasus GDS connectivity alone.

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Hotels.com Names the U.S. and International Destinations with the Best Hotels

With an endless array of information about hotels and destinations available, the travel planning process can often be overwhelming. However, travelers can learn a lot about a hotel or destination by simply reading guest reviews.

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Video: A Discussion on Long Term Outlook (2016 & 2017), the Peak, Inflation & More

Mark Woodworth and Jack Corgel discuss the long term hotel outlook (2016 & 2017) and what the peak might look like. They also share their opinion on if we should be worried about inflation and a surprise announcement about the industry.

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$20K at The Padre Hotel in Just Seven Weeks with Flip.to

Within only seven weeks of going live with Flip.to, The Padre Hotel has already seen nearly $20K in direct room bookings.

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Runtriz Redefines Meeting & Events in Increasingly Mobile Hotel Industry

Mobile is rapidly transforming how \"Meeting & Events\" are purchased, planned, managed and attended. In collaboration with leading global hotel brands like Radisson and Radisson Blu, Runtriz set out to develop a better Meeting & Events experience for hotel event coordinators, meeting planners, and meeting attendees.

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Trust International Launches Advanced Internet Booking Technology for Corporates and Small & Medium-sized Businesses

Frankfurt, Germany and Orlando (FL), USA - Trust International has launched Trust|Corporate - the new Internet Booking Engine (IBE) for corporate business. Trust|Corporate is a powerful new way for hotels to generate incremental bookings from their corporate clients, wholesalers, special travel agencies and user groups. It offers the latest Internet booking technology with access to rates exclusively negotiated with the company, providing real time availability with online booking capability, immediate confirmations and tailor-made database information to the corporate traveller. The IBE is white-labeled and customizable to the client's corporate design in a secure environment.

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Hotel Brand Hopes Unlocked' Theme Will Unlock Room Doors | nytimes.com

Almost seven years ago, the Le Meridien hotel chain began efforts to change its image from an undistinguished choice for business travelers to a home away from home for the creative classes. Now, another initiative is on tap in an effort to accelerate that makeover.

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Hotwire Survey Reveals that Americans Spend Nearly $185 Billion on \"Obli-cations\"
Hotwire.com, a leading discount travel site, today revealed more results from its third annual American Travel Behavior Survey, conducted online on its behalf by Harris Poll in October 2013 among over 2,000 U.S. adults. According to the survey, American adults spent nearly $185 billion1 on trips they felt obliged to take2 during the last 12 months. With so much money allocated to obligatory travel, travelers may be thinking about putting off the fun trips they want to take. Fortunately, the travel experts at Hotwire have compiled a list of 10 fantastic destinations that offer the most affordable hotel options during the latter half of summerall of which are showing average nightly rates of less than $100 a night.

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HSMAI'S MEET West Event Announces New Format, New Dates for 2015

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, came to a successful close last week in San Diego after hosting nearly 900 meetings between leading hospitality industry meeting planners and suppliers.

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Multiple Trends Shaping The Hotel Industry | HotelNewsNow.com
There is a bevy of macro and microeconomic trends that will help shape the hotel industry's next 18 months, panelists discussed Monday during the Hospitality Sales and Marketing Association International's Revenue Optimization Conference.

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HotStats UK Chain Hotels Market Review May 2014

South East surges: London losesOutside London, in May South East hoteliers achieved a growth of 4.9% in gross operating profit per available room (GOPPAR), according to the latest data from HotStats. The UK provinces in general also saw growth for the 5th consecutive month.

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Travel Goes Mobile | bcgperspectives.com

The travel industry has been upended more than most by digital technology. More than 95 percent of travelers today use digital resources in the course of their travel journeys: dreaming about, planning, booking, experiencing, and reflecting on their trip. The average customer visits or uses a combination of 19 websites and mobile applications during the course of one trip, and many travelers use digital tools to share their experiences and reactions throughout the process.

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eRevMax Launches Performance Analytics and Benchmarking Platform for Hotels

eRevMax, the leading hospitality technology & solutions provider of channel management and connectivity solutions, has today launched Analytics, a first of its kind Business Intelligence (BI) solution which gives hoteliers instant visibility into their business performance at anytime from anywhere. Hosted on eRevMax LIVE responsive-web platform, RateTiger & Connect Analytics transform data into real-time insight to help hotels measure and improve key metrics including booking production, pace, competitive benchmarking, reputation monitoring and overall compliance to business plans.

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What's in your Google Hotel Finder Profile?

The digital world is an important sales channel for hotels; yet making sure your property is accurately represented on all major online channels can seem overwhelming at times. Google Hotel Finder, one of the major players, typically appears at the top of the search engine results for hotel related queries. Leveraging your Google Hotel Finder profile can increase your hotel's search ranking and boost overall SEO for your website. Therefore, it is crucial to review your hotel's Google Hotel Finder profile and ensure that the most important information is accurate and being displayed.

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Travel Tripper announces RezTrip CRS connectivity Meta Search Sites

Travel Tripper announced today that its RezTrip CRS will offer connectivity to all major meta-search sites. Acting as one-stop shops for the consumer to find and compare hotel availability and prices, over the past few years meta-search sites have become a major driver of hotel reservations.

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Cendyn/ONE Debuts Innovative DATA INTELLIGENCE Platform and Methodology at HITEC 2014

With its unique ability to drive significantly higher marketing ROI for hotels and resorts, Cendyn/ONE has strengthened its position as the industry leader in data-driven digital marketing, offering true \"Data Intelligence\" solutions. By turning data to insight to action, Cendyn/ONE drives immediate measurable impact. Providing a fully integrated cloud-based software and services platform, the newly launched subsidiary of Cendyn offers a comprehensive solution for hotels' digital marketing challenges, which drives a more profitable marketing outcome and increases overall guest satisfaction and loyalty.

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Global Mobile Key Leader OpenWays Creates Partner Certification Program

As interest in Mobile Key by OpenWays continues to grow quickly across the globe, hospitality's mobile key access leader is resolving concerns over claims of compatibility to give hoteliers reassurance; Companies that properly integrate Mobile Key can now display the 'OpenWays Certified' logo

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ZDirect Unveils New Tool for Automating Responsive Email Design

\"More than 75 percent of hoteliers are still designing their marketing messages for a desktop experience,\" said Shayne Paddock, ZDirect chief information officer. \"Others take the opposite approach and design for mobile and then hope it works for the desktop. With mobile opens approaching 50 percent, hotel marketers can reach that many more future guests by automating the Responsive Email Design process . . . and ZDirect can help.

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Tambourine Reveals 5 Simple Ways Hotel Marketing can Attract more Corporate Accounts

How much of $289.8 billion would you like? A big chunk or a little one? I'm going to guess you want a big chunk. You're eager to know what money I am talking about and how you can get your hands on it.

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Choice Hotels Survey Reveals Top Ten Summer Travel Trends

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today the top ten summer travel trends from its 2014 Summer Travel Survey. More Trips, But Fewer Nights Away, The Beach in August, Travelers Prefer Driving, ...

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London Sees Property Boom With Hotel Sector Set To Grow Further, Says HVS

London is in the midst of a property boom and looks set to become one of the world's leading hotel markets, as strong growth in leisure demand turns the capital city into an increasingly popular tourist destination.

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Airbnb wants to recommend trips to users before they even start to search for them | gigaom.com

The amount of data that Airbnb has about users and their accommodation preferences has grown to the point where the company believes it can start recommending trips to them before they have to search through the listings. As a company that books more than a million guests into rooms, apartments, houses and other accommodations every month, Airbnb has a ton of data to work with about everything from the length of a person's trip to the kind of house they prefer when they travel. Vice President of Engineering Mike Curtis told the Structure conference in San Francisco that the future is in using that data to help predict what kind of accommodation someone might like, before they have even expressed a preference.

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With Priceline acquisition, OpenTable poised to grow globally | travelweekly.com

Priceline Group's $2.6 billion acquisition of OpenTable, the online restaurant reservations system, was a deal motivated by travelers' growing propensity for making purchases on the fly and by the opportunity to expand a domestic success story globally. With more traditional and bigger-ticket online travel sectors such as hotels and airlines reaching maturity in the U.S., and with growth in those areas starting to plateau in regions like Western Europe, Priceline is widening its service reach by making a multibillion-dollar bet on the world's largest online dining reservation service.

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Google and Skyscanner outline their visions of the future of travel | www.travolution.co.uk

Skyscanner and Google outlined their visions of the future of travel at a London Tech Week event hosted by travel technology specialist Open Destinations this week. The event, run in partnership with Travolution, was one of just two focusing on travel during the first ever London Tech Week run by London & Partners.

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FIFA World Cup 2014 The Hospitality Playing Field

With the world's biggest sports event commencing in Brazil, HVS So Paulo analyzes the impact of the games on the region's hotel market. Despite the turbulent preparations, the event has had a positive start, and hotels in majority of the host cities should have good reasons to celebrate.

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Hill Named HSMAI's Revenue Management Professional of the Year

The Hospitality Sales and Marketing Association International (HSMAI) has named Jennifer Hill, Director of Revenue Management for the Hamilton Crowne Plaza in Washington, D.C., as Revenue Management Professional of the Year for her outstanding achievements in hospitality revenue management.

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Can Apps Help Streamline Mobile Travel Sales? | eMarketer.com

Smartphone purchases are on the rise in the travel industry: eMarketer forecasts that nearly 26 million US consumers will book travel via such a device this year. The convenience of smartphones, coupled with mobile-only discounts, is driving significant growth in last-minute hotel sales.

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Take Off! The Results Of The Inter-School Challenge On Digital Innovation In Hospitality

Accor, the world's leading hotel operator with over 3,600 hotels and close to 170,000 employees worldwide, has published the results of its Take Off! challenge today. Some 500 students from 68 universities, business schools and hotel management schools worldwide entered this competition organized by the Group from April 2nd to June 18th 2014. The goal for this 3rd contest was to create an original mobile service that could transform the hospitality world and customer experience.

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TrustYou and InnLink partner to strengthen the direct booking channel providing key data for customer success

TrustYou, the market leader in online reputation management for the hospitality industry has partnered with InnLink Central Reservation Services providing verified review data to enhance the use of its CRS and Internet based direct booking channels. InnLink is a hospitality industry leader with over 22 years of experience, providing central reservation solutions for more than 7,000 properties.

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IHG Owners Association Advocates for Hotel Owners With Legislative Initiatives in 2014

The IHG Owners Association, which represents the interests of thousands of InterContinental Hotels Group (IHG) owners and operators worldwide, monitors important governmental issues on behalf of its members and is proactive to protect the lodging industry. According to Eva Ferguson, who is celebrating 30 years with the IHG Owners Association and has served as its president since 2005, \"Our Association strives to ensure that hotel owners and industry entrepreneurs participate in the democratic process and express opinions to safeguard their long-term success.\"

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Further growth expected in Africa's hospitality sector in the next five years, according to PwC report

Despite South Africa's economy facing headwinds, the hospitality sector is poised for further growth in the next five years in the wake of a number of inbound travellers into the African continent, according to a report issued by PwC today (http://www.pwc.com).

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Groupize Releases Group Booking Engine For Independent Hotels

Groupize, Inc. has partnered with Highgate Hotels to release the new Groupize Group Booking Engine (GBE) for independent hotels to two of their prominent hotels, The Park Central and The Row. The Groupize GBE is a revolutionary online solution to help solve the inefficiencies of the current group processes and make sales managers more efficient. Currently in use by over 7,000 hotels, the solution was previously available only to large hotel chains and has now been adapted to the unique needs of independent hotels and small chains.

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SiteMinder expands footprint into the Americas, continues ambitious growth

Having completed a $30 million Series B funding this year and lined up key strategic partners, one of the hotel industry's leading online distribution and direct booking technology providers SiteMinder has opened its headquarters for the Americas as it continues to rapidly expand its global operations.

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Book4Time Launches Mobile Booking Application for Consumers

Book4Time has introduced its latest mobile booking application for iOS in response to the growing trend of mobile commerce. Book4Time, the industry's leading spa management software provider, is offering the application to give spas an opportunity to generate new business from customers who prefer booking appointments using their smartphones.

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Travel Tripper announces upcoming launch of the Automated Best Rate Guarantee in the RezTrip CRS

Travel Tripper is excited to announce the upcoming beta launch of it's patent-pending Automated Best Rate Guarantee feature - one of our most exciting features to date! Rate Parity issues are common in our industry due to a variety of reasons including technology issues, human error and even unauthorized special discounts offered on OTA channels.

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Key Takeaways from Local U Advanced A Day with Local Search Experts

Last week, Milestone attended the Local U SMX (Search Marketing Expo) Advanced in Seattle, Washington a day long workshop presented by spearheads of the Local Search Engine Optimization industry. The informal yet informational discussions, genuine interest in questions, and honest feedback, were some of the key highlights of this event. Below are the presentation topics we found most valuable at this conference. 

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YOTEL New York Deploys StayNTouch's Mobility Platform to Drive Upsell Revenue

StayNTouch Inc., provider of the PMS Mobile Overlay Platform, is pleased to announce the implementation of their solutions at the YOTEL New York.

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Lodging Industry Urges Congressional Reauthorization of BrandUSA

The American Hotel & Lodging Association (AH&LA), the sole national association representing all segments of the 1.8 million-employee lodging industry, calls on the U.S. House of Representatives to pass The Travel Promotion, Enhancement, and Modernization Act (H.R. 3340), co-sponsored by Congressmen Gus Bilirakis (R-FL) and Peter Welch (D-VT). The legislation, which currently has 100 bipartisan cosponsors, would extend The Travel Promotion Act of 2009 until FY 2020 and reauthorize Brand USA.

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Hill Named HSMAI’s Revenue Management Professional of the Year

Award to be presented before more than 500 industry professionals at HSMAI Revenue Optimization Conference

2014 World Cup Kick-off: HVS Brazil Market Pulse
With the world's biggest sports event commencing in Brazil, HVS So Paulo analyzes the impact of the games on the region's hotel market. Despite the turbulent preparations, the event has had a positive start, and hotels in majority of the host cities should have good reasons to celebrate.

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Travelocity Reveals Top Cities to Book Inexpensive Hotels and Most Popular Vacation Destinations for July 4th 2014

Travelocity's Independence Day holiday booking data reveals optimistic news for travelers looking to save during the July 4th weekend. While airfare and domestic hotel rates are both on the rise, international travelers will pay less to book a hotel as average rates have decreased nearly 3%. Travelocity's data also shows that airfare to eight out of the top 10 most popular destinations for the holiday is less expensive than the national average ($402) and hotel rates under $150 are easy to lock in if you know where to look.

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Bangkok Hotels Take a Hit, But The Rest of Thailand Continues to Grow

It will come as no surprise that hotel performance in Thailand has been negatively affected by the recent political turmoil, but the rest of the country seems relatively unscathed. These are the key facts shown in the latest Asia Pacific hotel performance report produced by STR Global and Horwath HTL that has been released this week. The reports combine the reporting power of STR Global, the world's largest supplier of hotel performance data, with the local market knowledge provided by Horwath HTL Hotel experts, part of the worlds largest hospitality consulting brand.

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TSA Solutions Supports Putting Revenue Management in the Spotlight at HSMAIs' 2014 Revenue Optimization Conference

Global leader in hotel front desk upselling to help debunk hospitality's myth of a price ceiling at the must-attend event of the year for revenue management strategy

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Apps that can ease a hotel stay | usatoday.com

For many corporate trekkers, a hotel room is akin to a second home. But unlike the real thing, it's hard to know where to find the familiar such as the doctor's office, or a dry cleaner. Now, at a time when it feels like there is an app for just about everything, several make the conveniences of home just a click away.

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PolyU Study Finds More Precise Understanding of Hotel Spa Attractiveness Needed in Hong Kong

Hotel spa facilities are becoming ever more important to inbound travellers in Hong Kong, observe Dr Deniz Kucukusta, Ms Loretta Pang and Ms Sherry Chui of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a research paper. Yet hoteliers know little about exactly what these potential guests are looking for in hotel spas.

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PATA Annual Tourism Monitor 2014 Early Edition Now Available

Asia Pacific destinations collectively welcomed close to 520 million international visitor arrivals (IVAs) in calendar year 2013 according to the Pacific Asia Travel Association's (PATA's) just released Annual Tourism Monitor 2014 Early Edition. Covering 42 destinations across 11 sub-regions of the Asia Pacific region, this report gives a five- year perspective on travel flows into and within this dynamic and vigorous part of the world.

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HSMAI, Rainmaker Develop White Paper on Using Analytics for Group Pricing

The Hospitality Sales and Marketing Association International (HSMAI) and Rainmaker, a leader in profit optimization solutions for the hospitality industry, have developed a white paper titled \"A New Age for Group Pricing.\" The white paper, written by Trevor Stuart-Hill, discusses one of the more difficult responsibilities sales managers and revenue managers have; that is, deciding what prices to quote a group. Stuart-Hill is the founder of Revenue Matters and co-author of the college textbook \"An Intro to Revenue Management for the Hospitality Industry Principles and Practices for the Real World.\"

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Cendyn/ONE Digital Marketing Campaign for Hotel del Coronado Results in $3.3 Million Revenue Increase in Flat Market

Continuing to drive significantly higher marketing ROI for hotels and resorts, Cendyn/ONE generated $3.3 million in revenue for its client Hotel del Coronado in San Diego, California from January through June 2013 with an integrated, data-driven digital marketing campaign. The results were revealed in a recent case study prepared by Cendyn/ONE.

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Is Your Hotel Chic? Check The Label | CNN

These days, no fashion house portfolio is complete without a hotel -- or at the very least, a luxuriously designed suite. Tommy Hilfiger and Karl Lagerfeld are the latest fashion icons to try their hands at hoteling, with Hilfiger recently purchasing Miami's The Raleigh Hotel and Lagerfeld set to open his first branded property in Macau (albeit not until 2017).

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TripAdvisor Launches Its Instant Booking Feature For Mobile

TripAdvisor, the world's largest travel site*, today announced the launch of its instant booking feature on its mobile app and mobile website on smartphone. The new feature allows travelers to quickly and easily make a hotel booking through TripAdvisor booking partners without leaving the TripAdvisor site experience.

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New Site Design = Increased ROI [Case Study]

InterContinental Mark Hopkins San Francisco is a luxurious landmark hotel situated in the heart of the city's downtown area near Union Square. Prior to Milestone, the hotel had an informative website, but it was lacking the necessary features to do well in search engine results pages. In turn, making the site less visible to prospective travelers to San Francisco. InterContinental Mark Hopkins San Francisco worked closely with Milestone to develop a captivating new hotel website that is well optimized for search engines, but also showcases the hotel's luxurious offerings.

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HSMAI, Rainmaker Develop White Paper on Using Analytics for Group Pricing

The Hospitality Sales and Marketing Association International (HSMAI) and Rainmaker, a leader in profit optimization solutions for the hospitality industry, have developed a white paper titled “A New Age for Group Pricing.” The white paper, written by Trevor Stuart-Hill, discusses one of the more difficult responsibilities sales managers and revenue managers have; that is, deciding what prices to quote a group. Stuart-Hill is the founder of Revenue Matters and co-author of the college textbook “An Intro to Revenue Management for the Hospitality Industry – Principles and Practices for the Real World.”

Rates, values to sustain sturdy surges

Data presented at last week’s NYU Investment Conference suggests a few more years remain in the economic cycle—despite a growing supply pipeline.

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The Priceline Group Announces the Acquisition of Buuteeq

The Priceline Group PCLN announced that it has acquired buuteeq, Inc., a leading digital marketing platform for hotels worldwide. Terms of the deal have not been disclosed. Buuteeq's cloud-based digital marketing software helps hoteliers manage their brand and drive bookings with responsively designed websites, robust user analytics, and intuitive content-management tools.

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Tambourine reveals 6 hotel marketing lessons for Father's Day

Dear old dad. We wore him out. We depleted his bank accounts. We admired and feared him, and made his hair go grey. And while Mothers get all the credit for life lessons, it's time for fathers to be acknowledged for their own wise and witty insights. In honor of Father's Day, we looked back over our favorite 'dad-isms' and discovered that dad knew a thing or two about hotel marketing.

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24-Hour Hotel Stays Trend for Upscale Hotels | abcnews.go.com
Think of it as the opposite of the No-Tell Motel. There you rent by the hour, but at a few upscale properties, you get your room for an entire day. It's the 24-hour hotel room and it's slowly gaining popularity. Most recently, the Ritz-Carlton, Charlotte introduced the Stay & Play 24 package. Starting next month, the hotel will offer guests the opportunity for a 24-hour hotel stay every night of the week, depending on availability. The hotel had previously tested the program on Saturdays only.

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PKF Hotel Investment Survey Concludes Good Times Ahead for Lodging Industry

PKF Consulting USA, LLC (PKFC) today released the results of its annual Hospitality Investment Survey which revealed that hospitality investment indices continue to operate at optimal performance levels. According to the survey results, hotel profits are up, debt is more readily available at attractive terms, capitalization rates are stable, and values are expected to increase in the near term. Conducted in the spring of 2014, the current edition of the Hospitality Investment Survey tracks changes in investment and financing criteria over the prior 12 months.

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IDeaS Celebrates 25 Years of Innovation and Strategic Growth

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today celebrated a quarter century of steady, strategic growth as the company exceeds an installation base of 5,000 hotel properties and nearly one million rooms across 94 countries.

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BLLA's 2nd Annual Boutique Hotel Investment Conference held in New York last week, is a resounding success

The Boutique Hotel Investment Conference, staged here last week by the Boutique & Lifestyle Lodging Association (BLLA), was a \"resounding success,\" said Frances Kiradjian, BLLA founder and chairwoman, citing the positive feedback from delegates. The conference was packed with the movers and shakers of the boutique hotel industry, she said. At the NY Institute of Technology, well over 200 participants learned, networked, and shared the experience.

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ZDirect is Making Happy Guests Happier with Google Action Cards

Traveling can be stressful, especially if the journey involves multiple stops for flights, train tickets, rental cars and hotel accommodations. ZDirect is helping hotel guests better navigate their trip by integrating its ZMail electronic communications platform to Google's read-your-mind predictive service, Google Now. Dubbed Google Action Cards by ZDirect, this integration to Google Now will enable hotel guests to access information at the exact moment they need it, including check-in times and directions to the property.

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FIFA World Cup 2014 Samba' At Champs Bar!

On June 12th this summer, much of the world will be focusing on Brazil for the anticipated start of the FIFA World Cup 2014. Being the biggest sporting tournament on the planet, it will be watched by millions of people from all corners of the globe including football fans in Hong Kong! Whilst Hong Kong lies on the opposite side of the planet to Brazil, many football fans will be staying up late to watch their favourite nations battle it out on the pitch and there's no better way than to watch the matches in Hong Kong's best sports bar Champs Bar and Restaurant at The Charterhouse Causeway Bay.

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Hilton Hotels & Resorts Invites Travelers to Celebrate National LGBT Pride Month

In support of National LGBT Pride Month this June, Hilton Hotels & Resorts, the flagship brand of Hilton Worldwide and the No.1 Hotel Chain/Brand with Best Outreach to the LGBT Community*, is celebrating with notable LGBT partnerships and activities, including participation in key Pride events as the official hotel partner or host hotel, as well as the re-launch of a newly updated website today.

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Survey Reveals Americans Spend an Average of Eight Hours Doing Activities that Keep Them from Enjoying Their Weekends

The weekend is designed to provide a break from the work week, but nearly two in three Americans (63% percent) do not get to do what they want on the weekend, according to a national survey released today by Hampton Hotels*. To help travelers get back to enjoying their weekends, Hampton Hotels today launched its Embrace Your Weekend Self campaign [link out to Hampton Weekend page on Global Media Center], which includes partnerships with Travelista TV's Teri Johnson and BuzzFeed to help travelers identify and embrace their weekend identities.

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EVEN Hotels Announces Cork & Kale Wellness-Focused Food and Beverage Concept

EVEN Hotels, InterContinental Hotels Group's (IHG) newest brand, created to meet the needs of wellness-minded travelers, today introduces the Cork & Kale food and beverage platform focused on simple, natural and good ingredients. The F&B platform is based on the EVEN brand's commitment to offering guests a variety of healthy and great tasting menu options that elevate their hotel experience while helping them maintain their routine on the road. The Cork & Kale platform is a consistent F&B offering, which will be available at all EVEN Hotels properties, the first of which are set to open before the end of June 2014 in Norwalk, Connecticut, and Rockville, Maryland.

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Common Myths About What Makes A Successful SEO Strategy

The world of SEO is vast and always changing; there is not one straight formula to achieve success quickly. I like to compare achieving SEO success to making a hearty soup I start by choosing the freshest ingredients and putting the right quantities into a stockpot, with lots of water and flavoring herbs and seasonings. Then comes the long wait before it's ready to serve and enjoy. Similar to soup, a good SEO strategy is made up of several components that integrate over time to produce the final result. Unfortunately, it's a little more complicated than making soup, but here are some tips to help you choose the right ingredients.

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The new engagement rings

HSMAI President & CEO Bob Gilbert and HSMAI Foundation board member Gary Leopold comments on how hotels are packaging stays with engagement ring shopping.

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Expedia 2014 Vacation Spending Index Reveals Sharp Differences in Travel Planning, Tipping Habits and Cost Expectations Across Nations

Today, Expedia.com, one of the world's largest full service online travel sites*, revealed the results of a study that showed marked contrasts in the way that residents of different countries save for vacation and also how they spend while on vacation. Expedia's 2014 Vacation Spending Index was conducted on behalf of Expedia by Northstar, a globally integrated strategic insights consulting firm, and surveyed 11,165 people in 24 countries across five continents

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Hotel franchising set to grow across Europe as brands strengthen their foothold, says HVS report

Europe is likely to see a greater proportion of branded hotels coming on stream as the concept of franchising gathers pace amongst hotel operators in the region. Until now, the uptake of franchise agreements in Europe has been relatively slow. However, according to a new report from global hotel consultancy HVS, an increasing recognition of the strength of a hotel brand and brand affiliation has prompted the concept to expand.

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12 content ideas for your hotel's blog | hotelcontractbeds.co.uk

Running a blog isn't always easy (trust me, I know!), but it is one of the best ways to attract audiences, gain traffic and promote yourself. Most blogs begin well, but then slowly but surely start posting less posts, on repeating subjects, because they simply run out of original ideas. To help out, I've put together a list of content ideas for your hotel's blog.

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2014 Business Travel Survey: Bucking History, Hotel Seller's Market Shows Few Signs of Ending | businesstravelnews.com
The vast majority of publicly reported hotel brands in 2013 increased their average daily rates and appear poised to continue increasing prices during the next few years, perhaps resulting in the longest hotel seller's market many buyers have seen in their careers. In the United States, hotel occupancy likely will set a growth consistency record this year, according to PKF Hospitality Research. Should average hotel occupancy increase this yearand all signs point toward thatit will mark the first time U.S. occupancy has grown for five consecutive years.

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GBTA Foundation Forecasts 7.6 Percent Growth for India's Business Travel Spend in 2015

The GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA) announces the results of its first GBTA BTI Outlook India report, a semi-annual business travel outlook and overall economic analysis of India. The report, sponsored by Visa Inc., includes the GBTA BTI; an index of business travel spending that distills market performance over a period of time.

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TripAdvisor Air Travel Survey Reveals Flyers Sour On Seat Discomfort But Cheer Streamlined Check-in

TripAdvisor, the world's largest travel site*, today announced the results of its annual air travel survey of more than 4,300 respondents. The number of U.S. travelers expecting to fly this year is on the rise, as 93 percent intend to take a domestic flight at least once in 2014, up from 89 percent who said they flew domestically last year. International air travel is also taking off, with 63 percent planning flights abroad, compared to 55 percent who did so in 2013.

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Chain vs. boutique hotels for business travelers | seattletimes.com

When I'm traveling on business, as I have been the past two weeks, I require the following in a hotel: a comfortable bed, a bathroom, reliable Wi-Fi, adequate space to work and a good location. And there have been times when reliable Wi-Fi was at the top of that list. The Marriott Courtyard Iberville on the edge of New Orleans' French Quarter, where I stayed for 13 nights, fit those requirements. I had a small suite with a couch and a desk, and I was as comfortable as anyone could reasonably expect to be when living in a big, busy hotel for two weeks. My room rate was about $200 a night.

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Snap Traveller White Paper Reveals the Secrets of Influence Marketing for Hoteliers

To celebrate the relaunch of its official site, redesigned as a network to build solid relationships between hotels, journalists and bloggers, Snap Traveller released an authoritative report on influence marketing and its role in the hospitality industry.

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French Hotel Industry Performances - April 2014

Further to a difficult first trimester, the French hospitality industry recovered in April. National occupancy progressed by 2% to 6%, as did RevPAR. Average rates were still under pressure, although to a lesser extent than in previous months. Another positive point: this was felt throughout most of the country and not just in a few specific areas. The slight improvement in the economy was behind this albeit fragile growth, which has nonetheless raised hopes for a recovery.

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Panda 4.0: The New Panda Algorithm Update (Continues to) Reward High Quality Content

Rolled out on May 20, 2014, the latest Panda algorithm update is designed to boost sites with great-quality content, while pushing down sites with thin or low-quality content in the search results. Given that there have been so many minor tweaks to the Panda algorithm, the buzz around the algorithm has been relatively low from both Google and webmasters alike for some time. Both the number scheme (4.0) and the vocal announcement suggest that this is both an algorithmic revision and a data refresh[1]. Ultimately, it's a major update that lays a foundation for future updates.

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Knowledge Center Are Hotels Too Focused on Tempting Travelers With Prices?

Hotels are confronting a curious situation when it comes to selling rooms: Price remains the foremost factor they signal to customers, even though travelers increasingly book stays based on other considerations.

Knowledge Center Create an emotional link to earn guest loyalty

Hotel-company presidents tell NYU Investment Conference attendees emotional attachment and loyalty are essential elements in the success of brands.

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New Airline Merchandising Study Suggests Personalized Traveler Services Could Grow Average Basket Size by as Much as 35 Euro

Personalization is essential to drive future merchandising revenues for airlines, with tailored bundles of both airline and partner services potentially increasing a traveler's basket size by between 30 and 35, according to new research released today.

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[Infographic] Digital media influencers under 30 dominating the digital world

An increasing number of people under the age of 30 are dominating the digital media space and a new infographic from One Productions has taken a closer look at who holds the most influence. The majority of those featured in the top eight started their channels or blogs when they were still teenagers. Jamal Edwards was just 14 when he started playing around with a video camera before launching a YouTube channel and subsequently a broadcast company, SBTV. At 23, he is now worth 8m, reaches over 406,000 people on YouTube and employs 12 people. Similarly, Zoe Sugg (22 years old) launched her YouTube channel Zoella on the back of her blog in 2009. She now commands an audience of 4.3 million on YouTube.

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Katie Couric, in Her New World 3.0 Series, Interviews Brian Chesky, Co-Founder of AirBnB | yahoo.com

These are the two magic words that have led to some of the most profound and game-changing innovation in history: \"What if?\" And with my new digital series \"World 3.0,\" I'll speak with some of the men and women who have asked that question in tech, science, medicine, business and philanthropy and have found answers that improved and in some cases disrupted their industries. Brian Chesky is one of those people.

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Starwood Hotels & Resorts Designs a New Look for Tech-Savvy Travelers with the SPG App for Google Glass

Developing for Google Glass, Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today introduced a new SPG app that is the first from a hospitality company to leverage this emerging, wearable technology platform. Creating new ways to be closer to its guests, Starwood's new SPG app for Google Glass extends the company's leadership and adoption of the latest digital technologies.

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Hotel Marketing this Summer: Tambourine reveals 5 ways to heat things up

You have three months. Three short months to capture the frenzy that is summer travel. The kids are out of school. The polar vortex has receded. Families everywhere hover over their computers deciding on where to go and what to do. Meanwhile, you've just spent nine months booking romantic getaways, social events, and business travelers. Now you must convince mom and dad that your hotel is the best place for their family's summer vacation. The good news is summer travel forecasts look better than last year. According to TripAdvisor's annual summer travel survey, 89% of Americans plan to take a summer trip this year. That is a 6% increase over last year.

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[Infographic] Welcoming Chinese Travellers: a cheat sheet for Hotels

An estimate of 97 million Chinese citizens travelled abroad in 2013, according to data from the China National Tourism Administration (CNTA), 14 million more than the previous year. The market of outbound Chinese Travellers is already massive and growing. So how should hospitality businesses capitalise on this growing market? HotelREZ has put together a quick list of the dos and don'ts, amenities and services hotels should consider in order to please their Chinese guests.

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Leonardo Expands Technology Agreement with Kempinski

Leonardo Worldwide Corporation and Europe's oldest luxury hotel group, Kempinski Hotels Group, today announce an expanded agreement. Kempinski has subscribed to Leonardo's VScape Digital Asset Management System for many years, syndicating media for its portfolio of five-star hotels in 31 countries to travel channels including GDS (Global Distribution System) and IDS (Internet Distribution System) networks in Leonardo's VNetwork. The enhanced agreement includes an upgraded subscription to the Enterprise level of VScape and the addition of a Workflow and Approval Engine.

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Global Travel Interest to Thailand Decreases by 26% Following Military Coup

Global travel interest to Thailand has decreased by an average of 26 per cent following the military takeover on Thursday 22nd May, according to hotel search website trivago.co.uk. When the week preceding the coup (15th to 21st May) was compared to the week following the takeover (22nd to 29th May), it was found that hotel searches to the whole of Thailand decreased by 26 per cent. Travel interest from UK users specifically decreased by 24 per cent.

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Loews Chairman Jonathan Tisch discusses state of New York's hotel business

Discussing what the Olympics could have brought to New York City, and the state of hotel business in New York, with Loews Hotels Chairman Jonathan Tisch. Interview was recorded at the 36th Annual NYU International Hospitality Industry Investment Conference at the New York Marriott Marquis.

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ReviewPro renews collaboration with Royal Cliff Hotel Group

Royal Cliff Hotel Group, one of Asia's most award-winning hotels, announces the renewal of its partnership with ReviewPro, the leading international provider of online reputation management analytics. The brand will continue to leverage ReviewPro's market leading solution to fine-tune guest experience across its portfolio and increase profitability.

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Cendyn/ONE Honored with Eight Communicator Awards for Superior Website Design and Online Advertising from International Academy of Visual Arts

Cendyn/ONE, a part of the Cendyn portfolio, has again captured the attention and imagination of the International Academy of the Visual Arts (IAVA) with our outstanding website design and online advertising work. The company's talented team of web designers and digital marketers continue to set the bar for creativity within the hospitality industry, earning three Gold Awards of Excellence and five Silver Awards of Distinction.

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Increasing Facebook Fans - A Fun & Easy Method [Case Study]

The Hyatt Union Square New York has been named one of New York City's Best Hotels in 2014 by US News & World Report and has achieved the prestigious AAA 4 diamond rating. Last year it was a brand new, contemporary hotel that needed to gain visibility and brand itself in the large NYC hotel market. The hotel partnered with Milestone Internet Marketing to expand their Facebook audience and drive engagement as well as general property awareness within their weekend travel market.

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The TravelClick Perspective May 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 4.9% in committed occupancy for May 2014 - April 2015. This is compared to the same time last year and is based on group commitments and individual reservations on the books as of April 27, 2014. The group segment is up 4.7% in room nights committed (contracted), and new group business added over the last month (pace) is up 3.0% over the comparable period last year. Additionally, transient room nights booked are up 5.2% compared to the same time last year, and average daily rate (ADR) is growing slightly above occupancy, up 3.4% based on reservations currently on the books.

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The Professionalization of Airbnb Hosts | skift.com

When Airbnb talks about its legal troubles in New York, Berlin, Amsterdam, and elsewhere, it claims that existing laws were never designed for its new brand of disruptive peer-to-peer business. Case 1: CEO Brian Chesky told The Wall Street Journal in January that: There were laws created for businesses, and there were laws for people. What the sharing economy did was create a third category: people as businesses They don't know whether to bucket our activity as person or a business.

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IACC Reveals New Ideals and Demands From Shifting Demographics in the European Meetings Marketplace

This week at IMEX Frankfurt's Inspiration Centre, Development Counsellors International (DCI) and International Association of Conference Centers (IACC), present the findings of a recent study of meeting planners living and working in Europe, entitled \"Exploring the Generational Preferences of European Meeting Planners.\" Conducted in partnership with IMEX Group, the study explored the varying preferences of different generations of meeting planners and how these preferences shape how meeting and conference space is selected. For the purpose of this study, generations were defined as: Mature (age 66 and older), Baby Boomer (age 47-65), Generation X (age 33-46) and Millennials (age 18-32).

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Hilton Worldwide Introduces New Brand: Curio A Collection by Hilton

Hilton Worldwide today announced the launch of Curio A Collection by Hilton, including plans for the first hotels to join the new brand. Created for travelers who seek local discovery and authentic experiences, Curio will be a carefully selected, global collection of distinctive four to five star hotels. Just as the word \"curio\" can refer to something of interest, unique or even rare, each Curio hotel will be different from the next, with individuality being a common thread, along with the quiet reassurance of the Hilton name behind every location.

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Recovery in US Hotel Market Ends Peak Performance to Persist | PKF Reports

According to the recently released June 2014 edition of PKF Hospitality Research, LLC's (PKF-HR) Hotel Horizons forecast report, the U.S. lodging industry will achieve an occupancy level of 63.6 percent in 2014, topping the pre-recession peak of 63.1 percent reported by STR, Inc. (STR) in 2006. Given this favorable balance between supply and demand, R. Mark Woodworth, president of PKF-HR predicts that hotel owners and operators will begin to see real (inflation adjusted) recoveries in average daily rates (ADR) and net operating income (NOI).

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La Quinta Inns & Suites Introduces New Prototype

La Quinta Holdings Inc. (NYSE: LQ) (\"La Quinta\"), owner, operator and franchisor of La Quinta Inn & Suites and La Quinta Inn branded hotels, today introduced a fresh, new prototype design called Del Sol. Inspired by extensive guest experience research, the Del Sol prototype combines iconic brand elements with elegantly clean geometric lines. Artfully blending light and shadow provides a new level of warmth that enhances the guest experience. Designed to maximize revenue-per-square foot while maintaining a competitive cost-per-key, the new prototype's operational functionality is enhanced to lower ongoing expenses for hotel owners.

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Marriott International Accelerates Growth in Luxury & Lifestyle Hotels With Plans to Add 200 Hotels Over the Next Three Years

Marriott International, (NASDAQ: MAR) today announced plans to significantly grow its global portfolio of luxury and lifestyle brands. Accounting for nearly 25 percent of the company's system-wide pipeline, Marriott expects to add more than 200 luxury and lifestyle hotel projects over the next several years, reflecting over $15 billion of investment by the company's owners and franchisees.

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Marriott, hotel chains, pursuing LGBT travelers | usatoday.com
Marriott International is going after the Lesbian, Gay, Bisexual and Transgender community with a new social media and marketing campaign that launches today, joining a number of major hotel chains aggressively trying to lure the lucrative clientele. #LoveTravels will feature images wrapped around five hotels in Washington, D.C., print ads in LGBT media, an online portrait gallery and other ads in various U.S. cities. The ads will feature openly gay NBA player Jason Collins, among other spokespeople. Images and videos plus personal stories will be available at LoveTravels.Marriott.com and at Marriott.com/gaytravel.

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Airbnb testing in-app concierge feature that connects you with real people at your destination | thenextweb.com

Over the last few weeks, Airbnb has been testing a new feature called Local Companion that connects you with real people that live at your holiday destination and allows you to ask questions like where's the best sushi?' The feature, which only appears for people who are invited to a private beta, appears in the Airbnb inbox for iOS and allows you to ask any questions, like a concierge service but instead connects you to normal people at your destination.

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Big Interview: Booking.com confident it is on trend and set for further growth | travolution.co.uk

Travolution's Lee Hayhurst spoke to the two men at the helm of Booking.com at its first bloggers summit held at the online travel giant's Amsterdam headquarters Online hotel retail giant Booking.com is confident the key consumer trends are all moving in its favour despite talk of a return to the package holiday in the UK. Darren Huston, chief executive of the powerhouse behind Priceline's remarkable rise to prominence, sees ever more transparency and consumer control emerging in travel. And he claims that for hoteliers Booking.com is the cheapest platform out there, with commission between 12% and 15%, and generally towards the lower end of that scale.

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SilverNeedle Hospitality launches new upscale brand Sage Hotel in Australia -

Singapore-based SilverNeedle Hospitality is launching a new upscale brand Sage Hotel with the first in Brisbane, Australia. Situated in Fortitude Valley, northeast of Brisbane's Central Business District (CBD), the first Sage Hotel will comprise 111 rooms when it is refurbished from two storeys of the heritage building known as TCB.

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HotStats MENA Chain Hotels Market Review April 2014

Hotels in Abu Dhabi maintained robust performance throughout the month of April, as occupancy saw the highest growth amongst the five cities observed in the MENA region, according to the latest data from HotStats and commented by TRI Hospitality Consulting Middle East.

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The Upgrade Habits of Hotel Guests That Book Online | skift.com

Men taking a vacation are the hotel guests most likely to accept an available upgrade, according to data compiled by upsell technology provider Nor1. When booking a room directly on a hotel's website, Nor1 offers travelers the ability to buy a more expensive room at a discounted rate pending room availability at check-in. If the upgraded room has been reserved at full price in the time between booking and check-in, the traveler is given the standard room that they initially set out to book. Based on more than 150 million upgrade offers over the past decade, the company has noticed several habits of the travelers that show interest in and accept upgrades.

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What Do China's Wealthiest Want in a Hotel? | bloomberg.com

Didier Le Calvez, CEO of luxury Paris hotel Hotel Le Bristol, discusses catering to Chinese tastes with Angie Lau on Bloomberg Television's \"First Up.\" (Source: Bloomberg)

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IHG Launches 3D Connected Traveller' Series, Exploring How Global Brands Should Respond to the Changing Needs of 21st Century Travellers

InterContinental Hotels Group (IHG) has launched its '3D Connected Traveller Series': three dynamic events designed to bring to life the themes of IHG's latest trends report, : The key to building successful brand relationships in the Kinship Economy, and deliver insights into the 21st century traveller.

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Le Meridien & Tate Launch Last Film in Special Partnership Exploring Humour in Art

'Unlock Art' is an exciting new series of short films offering an imaginative, witty, and enriching introduction to the world of art. Created by Tate in partnership with Le Meridien Hotels & Resorts, Unlock Art will feature eight short films that put art under the spotlight, with topics ranging from the history of the nude to humour, performance to pop art, presenting all the need-to-know facts. Bold in approach and rich in content, the film series was conceived to make visual art more accessible to a wider audience.

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Hotels Go Native With Local Design | wsj.com

Some of the world's best chefs, from Rene Redzepi at Noma to Simon Rogan at L'Enclume, have been locavores for well over a decade. In recent years, their taste for all things local has inspired designers and hoteliers, who are applying the same philosophy to hotels around the world. Employing local artisans, they are taking away the \"I could be anywhere\" blandness that comes from bedding down for the night in a stark-white Modernist room. From using local forgers to make bronze door handles and encasing sound systems in wood from the hotel's copse to foraging for finds in the nearby antiques markets, we look at five hotels intent on keeping it homegrown.

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Hotel Prices during the 2014 Brazil World Cup

The cost of a hotel stay in one of the Brazilian host cities during the World Cup Period (12th June to 13th July) will be an average of 143, according to data form hotel search website trivago.co.uk. This will increase to an average of 187 on match days. Braslia and Manaus are the two most expensive destinations, making England versus Italy and the play-off for third place two of the most expensive matches for a hotel stay.

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UNWTO launches Global Report on Shopping Tourism

Shopping tourism has emerged as a growing component of the travel experience, either as a prime motivation or as one of the major activities undertaken by tourists at their destinations. UNWTO's recently released Global Report on Shopping Tourism analyzes the latest trends in shopping tourism, providing insight into key success factors for destinations aiming to develop this segment.

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EVEN Hotels Introduces Wellness-Inspired Leadership Teams at its Inaugural Properties

EVEN Hotels, InterContinental Hotels Group's (IHG) newest brand and the first hotel brand solely created for wellness-minded travelers, announces that Scott Blakeslee and Dieter Schmitz will serve as Chief Wellness Officers for the EVEN Hotels Rockvilleproperty and the EVEN Hotels Norwalk property, respectively; Scott also serves as Brand General Manager. Alongside Scott and Dieter are newly hired leadership team members who will each focus on one of the four brand components of EVEN Hotels Eating Well, Resting Easy, Keeping Active and Accomplishing More and who will be instrumental in bringing to life the EVEN brand by delivering a consistent wellness travel experience to guests visiting the Norwalk and Rockville properties, which will both open before the end of June 2014.\"As part of the brand development process, we created purpose-driven job titles and job descriptions to attract team members who will be excited by the brand platform,\" said Adam Glickman, head of EVEN Hotels, IHG. \"Wellness isn't just a way of life for our guests. A healthy lifestyle and the idea that we are each on our own wellness journey are also central to each of our team members. We look for team members who are passionate and motivated to help others achieve their wellness goals and stay true to their wellness routines.\"Each of the new hires was selected based on not only a skill set or experience in the hospitality industry, but because he or she embodies the spirit of the brand and values wellness in his or her own life. The EVEN brand was designed around the idea that wellness means different things to different people, and the teams truly reflect that, with each team member on a wellness journey of his or her own. Their personal experiences, passions and expertise in different areas of wellness mean that the teams can support and inspire guests in a way that is unique to EVEN Hotels.\"When I first learned that IHG was launching EVEN Hotels, I immediately k

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HSMAI, Nor1 Release White Paper on Engaging the Guest, Mobile Marketing for the Hospitality Industry

The Hospitality Sales and Marketing Association International (HSMAI), in partnership with Nor1, the technology leader in upsell solutions, today released a new white paper entitled, \"Engaging the Traveler in Real Time: Ancillary Revenue, Upselling, and the Mobile Platform.\"

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In The Grand Schema of Things: Does Schema Boost Search Rank?

The goal of search engines is to deliver the right result to the right user at the right time. To accomplish this, search engines are moving away from purely using keyword search, and focusing more on conversational and semantic search. Especially with the evolution of new technology and platforms, such as Google glasses and driver-less cars, voice search is becoming crucial for engines. Conversational search is only powerful when search engines can understand the meaning behind website content. Schemas provide meaning to your content. Searchmetrics released a study last month that shows over a third of Google's search results include schema rich snippet data. Interestingly enough, the same study concluded that only 0.3% of websites are using schema markup.

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Another busy summer forecast for US hotels | hotelnewsnow.com

Hoteliers report demand is heating up for summer as more travelers look to hit the road because of the improved economy. According to STR, occupancy is expected to increase 1.8% to 71.2%; average daily rate is expected to rise 4% to $116.44; and revenue per available room is predicted to increase 5.8% to $82.90 during June, July and August when compared to 2013.

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Analyzing Digital Marketing Metrics and Benchmarks: Results from HSMAI Study

The Hospitality Sales and Marketing Association International (HSMAI) Digital Council recently conducted a webinar that featured the results of the HSMAI Digital Marketing Benchmark Study. The panelists included Paolo Torchio, VP, Product Management & Consulting, Sabre Hospitality Solutions; Robert Arnold, President, Vizergy; Peter Winkler, Director, eMarketing, Preferred Hotel Group; and Tim Peter, President, Tim Peter and Associates. As a member of the Digital Marketing Council, I'd like to recap the highlights of the event in today's blog post. You can also access the full webinar recording here.

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Brazil 2014: Capture the Craze [Infographic]

An additional 3.7 million people are going to visit Brazil this year as the football fever grips the country, according to an infographic developed by eRevMax, the leading channel management and connectivity solution provider. The Infographic Brazil 2014: Capture the Craze, based on several market studies sheds key insights on Brazil Hospitality Industry and suggests hoteliers to have a balanced mix of global and regional channels in their distribution portfolio.

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More and more hotel rooms come with a bike | chicagotribune.com
With hotels competing to offer ever-hipper incentives to attract guests and encourage loyalty, bikes are becoming a hot perk. Hotels as far-flung as Sofitel So Bangkok and Hotel Grand Pacific in Victoria, British Columbia, are peddling free bikes. A pilot program in Kimpton's Cambridge, Mass., hotel a couple of years ago went so well that all 61 of the boutique chain's properties nationwide now offer bikes.

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Adara Europe Brings Together Travel Industry Leaders at First Ever European Partners Conference, Barcelona

Adara, the leader in connecting brands to targeted audiences worldwide based on extensive partnerships with global travel suppliers, brought together executives from dozens of the leading travel industry brands in Europe, at the first Adara Europe Partners meeting, May 6-8 at the Casa Fuster Hotel, Barcelona.

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Revenue-management best practices have failed

Revenue managers should rethink traditional best practices in response to changes in the dynamic hotel industry, according to panelists.

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Meet the Expedia duo out to reinvent travel with technology | webintravel.com

In the history of music, the best hits have come from songwriting partnerships think Leiber and Stoller, Lennon and McCartney, Bacharach and David, Elton John and Bernie Taupin, Morrissey and Marr It may seem weird but these collaborations came to mind when I met Aman Bhutani (left), senior vice president, Expedia worldwide engineering, and John Kim, chief product officer at Expedia Worldwide one rainy Sunday at the W Singapore last week. Both were at the Expedia global management meeting, the first high-level gathering in the region since the joint venture was signed between AirAsia and Expedia.

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HTNG Releases Video Recordings of Industry Summits on Big Data and Cloud

Hotel Technology Next Generation (HTNG), the membership association that unites the world's hospitality companies and technology innovators to solve industry challenges, released full video recordings of the first two sessions of its Strategic Leadership Engagement Series (SLES). The SLES is a set of summits where senior hotel IT executives from across the industry meet with leading-edge technology providers to share perspectives on specific important technology issues facing hotels. Each provider presents its own industry expertise and thoughts on the issues in 30 minutes, followed by a moderated discussion with all participants.

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Bloggers to the rescue to change global perceptions of traveling to Thailand

While the world is watching the media reports of the military coup in Thailand and governments are warning against non-essential travel to Thailand, the Thai tourism industry is experiencing another punch to the gut.

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Edward Scheetz Announces the Launch of Chelsea Hotels

Hotel industry veteran Edward Scheetz is proud to announce the launch of a new hospitality brand, Chelsea Hotels, a re-brand and evolution of the former King & Grove Hotels. Chelsea Hotels includes Hotel Chelsea born 1884, Martha Washington born 1905, McCarren Hotel & Pool born 2011, Ruschmeyer's born 1952, and Astor Hotel to open in 2016. In a move that supports his vision and strategy for growth, Scheetz enrolled the pioneering design agency Pandiscio Co. to help further develop the unique identities of each property, and to create Chelsea Hotels, a new and powerful brand that unites them.

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HSMAI, Nor1 Release White Paper on Engaging the Guest, Mobile Marketing for the Hospitality Industry

The Hospitality Sales and Marketing Association International (HSMAI), in partnership with Nor1, the technology leader in upsell solutions, today released a new white paper entitled, “Engaging the Traveler in Real Time: Ancillary Revenue, Upselling, and the Mobile Platform.”

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HotStats European Chain Hotels Market Review April 2014

Both Budapest and Vienna registered revenue per available room (RevPAR) growth in April but failed to convert these gains to the bottom line with gross operating profit per available room (GOPPAR) showing year-on-year negative movements of 1.9% and by 1.2% respectively, according to the latest data from HotStats.

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Summer 2014 Travel Trends By Destination Hotels & Resorts

Destination Hotels & Resorts, an authentic collection of luxury and upscale independent hotels and resorts across North America, has surveyed top travelers revealing key travel trends for summer 2014. Distinctive trends include a surprising shift away from the digital detox revolution; a strong reliance on peer-to-peer vacation recommendations through online social media platforms; and that while half of respondents want to learn something on vacation, equally half want to unwind and do nothing. Results from the 2014 Summer Travel Trends consumer study conducted by Destination Hotels & Resorts also revealed that a significant amount of vacationers traveling as a family are increasingly interested in pursuing adventurous experiences and outdoor activities, tasting locally inspired cuisine, and exploring a new adventure or skill. The survey's core trends are as follows:1. Digital Indulgence

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Hotels in the Air: The Airline Battle to Redefine Luxury | fool.com

For most people, air travel is something endured because it's quick and gets us to our destinations. But for those willing to pay a lot more, airlines are ready to provide as the market for on-board private suites heats up. Beyond first class When the typical person thinks \"first class\" in terms of air travel, things like a bigger seat, more legroom, and better service come to mind. But Middle Eastern carrier Etihad Airways is making ordinary first class look like the cattle car with its three-room suite. According to Businessweek, the suite will cost $43,000 on certain flights (yes, that's more than a starting-level Mercedes-Benz) and will contain its own private bathroom. Although the 125-square-foot suite would make for a small hotel room, it's certainly a step up from economy class or even the larger first class seats on other aircraft.

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Hotels need to play an active role in educating Chinese tourists | cnn.com
You may have noticed that Chinese travelers are everywhere. Almost 100 million Chinese traveled out of China in 2013, and this number is expected to reach 200 million by 2018. These staggering figures can be attributed to China's growing middle class, more annual leave, easier visa applications to more countries and increased air travel routes to overseas destinations. A lot more can be done to understand and court this fast-growing demographic. By Martin Rinck. Martin Rinck is the President, Asia Pacific for Hilton Worldwide.

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GBTA Rolls Out Global Leaders Directory 2014

The Global Business Travel Association (GBTA) the voice of the global business travel industry today unveiled the new Global Leaders Directory 2014. This new tool is a \"Who's Who\" list of our global volunteer leadership network. It contains contact information and LinkedIn profiles of more than 500 leaders in the business travel industry including directors, corporate officers and members of various committees, task forces and advisory boards around the world. The Global Leaders Directory 2014 will be available for industry professionals enabling them to connect with key leaders in our industry. The leaders included in this directory promote the sharing of ideas and information needed to support the on-going growth of our organization, as well as the continued expansion of the global business travel industry. \"This directory is a celebration of what GBTA is and a physical manifestation of how global we have become,\" said Donna Kelliher, GBTA president and CEO. \"If you live in Wisconsin and want to do business in China, you can search for leaders by country to connect and network with. This directory will be a great hub for networking and growing business.\" The Directory will be available to members on the GBTA Hub at hub.gbta.org, and has search capabilities by name, country or committee. Nonmembers may access the document at gbta.org.

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Starwood and Design Hotels Announce Conclusion of Domination Agreement

Starwood Hotels & Resorts Worldwide, Inc. and Design Hotels AG have started negotiations regarding the conclusion of a domination agreement (Beherrschungsvertrag) with Starwood Hotels & Resorts Worldwide, Inc. being the dominating company and Design Hotels AG being the dependent company. These negotiations will be concluded shortly. After the finalization of the valuation work by the jointly commissioned valuation expert, Design Hotels AG and Starwood Hotels & Resorts Worldwide, Inc. agreed today, subject to the final result of the assessment by the court appointed auditor and the approval of the supervisory board of Design Hotels AG, that the domination agreement will provide for a cash compensation pursuant to Section 305 of the German Stock Corporation Act (\"AktG\") in the amount of EUR 2.25 per share and a guaranteed dividend pursuant to Section 304 AktG in the amount of EUR 0.10 gross per share (EUR 0.08 net per share) for each full financial year. The domination agreement must be signed by the authorized representatives of both companies and requires the approval of the general shareholders' meeting of Design Hotels AG, which will presumably take place on 21 July 2014, and registration with the commercial register of Design Hotels AG.

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Six hospitality leaders on tourism impact of Thailand's military rule | quo-global.com

Massive Protests. Election Results Nullified. Prime Minister Deposed. Martial Law. Coup. Curfews. These are the types of events that are supposed to turn a country into kryptonite for tourists. But time and again, Thailand's travel industries have proved resilient in the face of political turmoil. Will the events of the last few daysand accompanying condemnations by western news mediamark a new chapter in what has seemed an ever-growing sector?

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Findings from 'Winning the Next Billion Asian Travelers' - TripAdvisor China Study

A new combined study between TripAdvisor China and The Boston Consulting Group (BCG) has yielded significant insights into the future of global travel traffic from the Asia-Pacific (APAC) region. The study, Winning the Next Billion Asian TravelersStarting with China, specifically focuses on the market that will be largest contributor to growth in the region: China.

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Google has no plans to book hotels or flights | eyefortravel.com

EyeForTravel spoke with Nigel Huddleston, Google's UK Industry Head, Travel, a title held by many Googlers around the world. While he could not comment on the rationale behind specific acquisitions and partnerships in the travel space, he did shed some light on what Google is aiming for - in the short-term at least.

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Does the Expedia billboard effect still exist for hotels? | tnooz.com
In 2009, Chris Anderson, an associate professor at Cornell University, published a study about Expedia and hotels that was a sensation in the industry. When four hotels in the JHM Hotels US chain appeared on the first page of destination results of Expedia, the giant online travel agency (OTA), they saw a rise in reservations through their own websites. The hotels had between a 7.5% and 26% uplift in direct bookings as part of a so-called billboard effect as if merely appearing on Expedia acted as a billboard for the properties in general.

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Revenue-management best practices have failed | hotelnewsnow.com

The traditional revenue-management best practices have failed, leading processes to change from a static to nimble approach, according to panelists on a webinar hosted by the Hospitality Sales and Marketing Association International University, Hotel News Now and STR, HNN's parent company. The way in which customers shop has changed, panelists said during the webinar titled Revenue & yield management best practices' have failed. Therefore, best-available-rate pricing is in its final act of the revenue- management play.

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Worldhotels launches its global loyalty programme Worldhotels Peakpoints

Worldhotels, one of the leading groups for independent upscale hotels worldwide, has announced the launch of its global loyalty programme \"Worldhotels Peakpoints\". Available at all of the groups' almost 500 hotels in 65 countries worldwide, Worldhotels Peakpoints is one of the first all-virtual global loyalty programmes in the hospitality industry.

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Regal relaunches iClub select-service Hotel Brand

Regal iClub Hotel, in Wan Chai Hong Kong has been officially renamed as iclub Wan Chai Hotel effective today. The iclub Wan Chai Hotel is one of the new iclub Hotel brand properties managed by Regal Hotels International. With an eco-friendly service philosophy, iclub Hotel's service concept will be environmental friendly and hassle free.

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Hotels as living showrooms' | ft.com

The George (in Sussex UK) is part of a trend for hotels to begin selling more than accommodation. On one hand they are evolving into lifestyle brands maximising profits by selling their own branded products. Most of the major chains, including Hilton, Marriott and Hyatt, now have an online shop selling everything from bubble bath to beds. On the other, they are also becoming showrooms for outside companies. As internet shopping has left high streets with declining footfall and a growing number of boarded-up premises, retailers and manufacturers have looked for alternatives.

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U.S. Travel Executives Forecast Strong Summer Travel Season During Annual Leisure Travel Summit
American travelers will hit the road, skies and seas in larger numbers this summer than last year according to senior travel executives at the ninth annual Leisure Travel Summit in New York last week. The four Summit panelists from Best Western International, U.S. Travel Association, AAA, andDigital DNA Infusion all observed that despite the leisure travel market continuing to heat up, consumers remain keen to get the most for their travel dollar.

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buuteeq Launches Collections' Portfolio Site For Multi-Property Brand Managers

buuteeq, a Seattle-based startup thatprovidesthe leading digital marketing system (DMS) for hotels,today announced the launch of Collections, a portfolio site that provides manager access to properties, brands and hotel groupings from one cohesive access point. Property managers can now update photos, launch promotions and edit content for any property while guests experience a more seamless, streamlined booking approach.

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Lodging Industry Commends President Obama's Recognition of Positive Impact of Travel/Tourism

The American Hotel & Lodging Association (AH&LA), the sole national association representing all segments of the 1.8 million-employee lodging industry, issued the following statement regarding President Obama's speech today at the Baseball Hall of Fame in Cooperstown, New York, highlighting the positive impact of travel and tourism as a domestic economic driver:

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Airbnb's decision to hand over user data first step in more regulation | hotelmanagement.net

The hotel industry is closely monitoring Airbnb, and a decision by the home-swapping company to turn over anonymous user data in New York could be the first step to tripping up one of the biggest players in the \"sharing economy.\" Airbnb yesterday reached a deal with the New York attorney general that ultimately brings more regulatory scrutiny of the company, while at the same time raises concerns about how it handles the private data of its users.

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Travel Tripper Integrates Custom Landmarks and Nearby Attractions in the RezTrip CRS's booking engine

Travel Tripper announced today new content integration capabilities within the booking engine of its RezTrip multi-channel central reservation system (CRS). Hotel's can now showcase nearby attractions on an optional map included within the RezTrip CRS' web booking engine. The map showing the hotel and nearby attractions is available to be viewed throughout the booking process. This capability prevents shoppers from going to another website to look at detailed location information, which might subsequently result in traffic leakage and lower conversions.

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Infographic: Travel Interest to Brazil during World Cup
With just over three weeks until the first match of the 2014 FIFA World Cup, hotel search website trivago.co.uk has analysed travel interest to Brazil during this period (12th June to 13th July). Searches increased by an average of 700 per cent during the World Cup period. The largest increase came from Belgium (1456 per cent), while interest from the UK increased by 555 per cent.

Marriott rewards social connoisseurs in exchange for shares | mobilecommercedaily.com
Marriott Rewards members can instantly collect points through liking, tweeting, posting and checking-in on social media when participating in the newly launched PlusPoints initiative, which reserves a monthly allowance of up to 2,000 points for members who advocate the hotelier.

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The next big thing? DOES Google want to own the online travel-booking market? | economist.com

There is contrasting evidence. The internet giant has been increasing its presence in the area in recent years. First it launched Flight Search, a meta-search website that pits it against the two big flight-comparison brands, Skyscanner and Kayak. It introduced the service in America in 2011 and in Europe in 2013. As yet, it does not seem to be taking much of a chunk out of the competition. However, it does have some advantages, including signing up Ryanair, Europe's second largest carrier by passenger numbers, which has refused to play ball with other comparison websites. Google is also beefing up its hotel listings by adding photographs and virtual tours, as well as showing price information and reviews. This will bring it up against TripAdvisor, the world's biggest travel website in terms of page views.

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Trends and Opportunities Brazil 2013-14 | HVS Report

This article analyzes hospitality markets in six major Brazilian cities So Paulo, Rio de Janeiro, Belo Horizonte, Curitiba, Porto Alegre and Salvador discussing key performance indicators in 2013 vis-A-vis past years.

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UK Hotel Sector Hotel Bulletin: Q1 2014

The Hotel Bulletin has been refreshed for the first quarter of 2014. For the first time we have taken a closer look at quarterly transaction values, considered whether there are gaps in the hotel market by star-rating and highlighted indicators that may influence investment decisions. This edition's City focus is on Leeds, where traditionally corporate driven demand is being boosted by the city's growing leisure offering.

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Milestone Garners Top Awards From Horizon Interactive Awards and Communicator Awards

Milestone Internet Marketing recently won several top distinctions for innovative hotel website design, digital marketing strategies, and social media marketing from Horizon Interactive Awards and Communicator Awards. These prominent industry competitions honor marketing and media companies whose work reflects creativity and impact in marketing and communications.

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HotStats UK Chain Hotels Market Review - April 2014

Hotels in Heathrow experienced year-on-year increases in April for total revenue per available room (TRevPAR) and gross operating profit per available room (GOPPAR) by 3.7% and 5.4% respectively, in a further boost to calendar-year-to-date results, according to the latest data from HotStats.

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Second Annual Revenue Strategy Summit (RSS) Planned for October 16, 2014 at the Affinia Manhattan

Duetto, Kalibri Labs and Silver Hospitality Group, LLC announced the second annual Revenue Strategy Summit (RSS), a gathering of thought leaders and practitioners who will examine forces reshaping the hospitality industry and how marketing and technology must evolve to meet new demands.



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Myanmar Hotel market set for another record year in 2014

The hotel market in Yangon is set to continue its record growth in 2014, following a 46 percent y-o-y increase in international visitor arrivals in 2013, according to the latest report from JLL. The Yangon Hotel Market Update highlights the huge opportunity present to investors and operators looking at the market as occupancy for the upscale and luxury segments increased from 45.8 percent in 2009 to a record 80 percent in 2013.

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Poll Shows Professional Golfers are the Ultimate Business Travelers

From professional golfers to caddies to tournament staffers, the golf community is comprised of seasoned business travelers. Results released today by the Crowne Plaza Hotels & Resorts brand reveal that PGA TOUR golfers travel on average more than 44,000 miles per year for tournament activity, equating to almost two round the world trips[1]. Ahead of the Crowne Plaza Invitational at Colonial, Crowne Plaza Hotels & Resorts, in partnership with the PGA TOUR, investigated player travel activity and polled more than 70 golfers across the PGA TOUR, Champions Tour and Web.com Tour to uncover their travel-related habits and preferences. Results revealed that more than half (56 percent) of golfers across the PGA TOUR, Champions Tour or Web.com Tour are on the road for work either for tournament play or sponsor obligations at least 150 nights per year, with 22 percent amassing more than 200 nights on the road. The poll also revealed that staying connected while on the road for work was important for players. Complimentary Wi-Fi, now standard at all Crowne Plaza hotels, was a key priority with 86 percent of players polled marking this as one of the most important things a hotel can offer them. PGA TOUR professional golfer and Crowne Plaza brand ambassador Rickie Fowler is one of the sport's most avid business travelers, having competed in 24 tournaments last year and racking up more than 72,000 miles in 2013 (PGA TOUR events and sponsor obligations).\"I'm really not much different from the average business traveler. I just happen to do my work on a golf course,\" said Fowler. \"With limited opportunities during the day, I like to check my email, stay up to date with the latest news and connect with fans on social media when I get back to my hotel, and the free Wi-Fi at Crowne Plaza hotels makes it easy for me to connect quickly on the road.\"In addition to complimentary Wi-Fi, Crowne Plaza hotels in the Americas are rolling out several new features de

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Globally, Which Region Leads With The Best Hotel Reviews?

Wego, the leading travel search site in the Asia Pacific and Middle East, along with big data and travel review partner, TrustYou, today revealed a comparison of hotel reviews between three large global regions: APAC, North America and Europe/Middle East/Africa. Which of these areas are scoring the highest hotel ratings and what features do travellers rate the best, and worst?

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A Message to the Class of 2014: Connecting is the Key to Igniting Your Career

Everyday is an opportunity to connect, to be inspired by others and to use the power of professional networks to realize a dream. Fairfield Inn & Suites by Marriott is helping future business travelers with the launch of \"Everyday Connect,\" a multimedia resource offering college graduates career insights from young entrepreneurs who were featured on this year's Forbes 30 Under 30 list.

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Sun Mountain Lodge Partners with Stash Hotel Rewards

Sun Mountain Lodge, Washington State's premier destination resort, announced today that it has partnered with Stash Hotel Rewards, the nation's largest points-based rewards program for independent hotels. As a result of this new partnership, Stash members are now able to earn and redeem points at Sun Mountain Lodge, a year-round luxury resort perfect for leisure travelers and group retreats.

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Grand City Hotels selects SiteMinder's enterprise distribution technology as best in class

Grand City Hotels, one of the leading hotel management companies in Europe, has selected SiteMinder's enterprise distribution technology, Channel Manager, to provide seamless, robust two-way integrations between multiple booking channels and its hotel management system, Opera by MICROS-Fidelio, for more than 80 of its hotels.

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Sleeper Magazine | May/June 2014 Digital Edition
Sleeper is the international magazine for hotel design, development & architecture. Sleeper is targeted at all those involved in hotel design, development and architecture on an international level. Our portfolio comprises a beautifully presented magazine, an affiliated website (www.sleepermagazine.com) and regular email newsletters.

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While Economic Growth Slows in Q1, Lodging Recovery Accelerates with Strong Growth in Group Demand, Says PwC US

An updated lodging forecast released today by PwC US anticipates lodging recovery will enter a new phase, with continued strengthening in group demand and rebounding economic momentum supporting a solid 6.5 percent RevPAR growth in 2014. Despite a weak first quarter for the U.S. economy, the lodging industry's performance was above overall industry expectations led by a strengthening recovery in meetings, conferences and other related kinds of group demand. In 2015, as supply growth accelerates, occupancy growth is expected to moderate to 1.3 percent. However, as many hotels reach occupancy constraints more frequently, pricing power is expected to accelerate, resulting in a robust 5.1 percent growth in average daily room rates and 6.4 percent increase in RevPAR.

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HSMAI Revenue Optimization Conference (ROC) Focuses on Strategies, Best Practices, Innovation

The Hospitality Sales and Marketing Association International (HSMAI), the leader in advocacy and education for hospitality revenue growth, will host its 11th annual Revenue Optimization Conference (ROC) June 23 at the Westin Bonaventure in Los Angeles.

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Results of the 2014 Trends In the Hotel Industry Survey

Robert Mandelbaum, Director of Research Information Services, discusses the results of PKF Hospitality Research's Trends in the Hotel Industry annual report. The results show that U.S. hotels are in a profitability sweet spot and PKF-HR is forecasting double-digit gains in NOI through 2015.

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Hotel Average Occupancy Falls for the Second Consecutive Year, but Maintains Healthy Levels

The 2014 edition of Trends and Opportunities Brazil an annual report jointly released by HVS and HotelInvest that analyzes hospitality markets in six major Brazilian cities reveals that key performance indicators trended negatively in 2013, though the average occupancy in Brazil continued to remain at healthy levels; above 63%.

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Business and Leisure Travelers Continue to Book More Hotel Reservations Online

In the first quarter (Q1) 2014, online channels which include Online Travel Agents (OTAs), hotel websites (Brand.com) and global distribution systems (GDS) used by travel agents continued to grow in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR; Second Quarter 2014). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers).

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UK Hotel Investment Tops 13bn - With 24,000 More Rooms Planned To End-2015

Despite the recession, the UK hotel industry is continuing to expand with total investment topping 13bn in the past decade, says a new publication by the Institute of Hospitality, Hospitality Digest 2014. Further investment is in the pipeline, with 9,300 more rooms planned for 2014 and 2015 in London and over 14,700 rooms elsewhere in the UK.

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Hilton Worldwide Introduces New In Language Websites for Latin American Travelers

Today, Hilton Worldwide unveiled new websites designed to enrich the online travel planning and booking experience for travelers across Latin America. Available in Portuguese and Spanish, the localized in language websites enable travelers to research top travel destinations, compare prices and book directly in local language using the digital platform of their choice, including mobile devices. With the addition of these sites, Hilton now operates 22 official local language websites, more than any other hotel company today.

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How to benchmark digital marketing strategies

HSMAI reveals survey data on average hotel digital marketing budgets, and hoteliers shed light on what they earmark funds for specifically.

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Best Western Survey Shows How Women Plan, Book and Spend for Summer Vacation

Women may be the primary decision-makers when it comes to purchasing, but their needs and wants often take a back seat when planning their summer vacation according to a new survey from Best Western International and Wakefield Research. The Best Western Female Travel Summer Survey found that 90 percent of U.S. women frequently put the needs and wants of others over their own when planning summer vacation.

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STR Reports Us Hotel Pipeline For April

The total active U.S. hotel development pipeline comprises 3,174 projects totaling 383,348 rooms, according to the April 2014 STR Pipeline Report. This represents a 16.0-percent increase in the number of rooms under contract compared with April 2013 and a 42.6-percent increase in rooms under construction. The under contract data includes projects in the In Construction, Final Planning and Planning stages but does not include projects in the Unconfirmed stage.

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Top 5 Tips for Local SEO

As you can see from this info-graphic from getlisted.org, the Local Search Ecosystem is very complex and often overwhelming. We know most people don't have the time or the resources to fully optimize their local online presence, so today we wanted to share with you the top 5 things you should be doing to help your business stay competitive in Local Search.

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Nor1 Announces eReach

Nor1, whose upsell solutions have helped hoteliers generate more than $500 million dollars in ancillary revenue, announced the launch of eReach, a new mobile merchandising solution that helps hotels increase revenue and guest satisfaction during a guest's hotel stay, via real-time, data-driven predictive targeting.

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Mindfuel Experiment Demonstrates Meetings Menu Boosts Brain Power
New academic research from Manchester Metropolitan University into the effects of meetings food on delegates, found a 20% increase in mental competence among delegates that ate from a healthy food menu.

The Ritz-Carlton Hotel Company Taps Into Stories Told by Guests with Launch of Six Word Wows
In a new digital campaign launching today, The Ritz-Carlton Hotel Company L.L.C. will share eight original guest stories, each told in just six words. The unique execution will appear across multiple social media platforms and is designed to encourage guests of the luxury brand to share their own memories and stories in six words.

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What's The Future Of Email In Hospitality Marketing | SAS

This week I spoke with Bruce Swann, Customer Intelligence Solutions Manager for SAS, about the role that email will play in the future when it comes to hospitality marketing. Bruce is a veteran of marketing, having more than 15 years of experience working with marketing and CRM technologies, including marketing automation, predictive analytics and marketing resource management, as well as interactive marketing disciplines like web analytics, social media, mobile marketing and email marketing.

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Business Travelers Don't Like Your Hotel. Here's Why

After flying all day (or night), the last thing a business traveler wants is to check in to a sub-par hotel. This vocal group is looking for a comfortable place to hang their hats so that they can wake up rested and ready crush that big meeting.

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Could Better Prices Fuel the Mobile Travel Booking Boom? | emarketer.com
As online bookings become the norm, the travel industry is focusing on the next channelmobile. eMarketer estimates that mobile travel bookings are beginning to boom, with US mobile travel sales, including travel purchases on both tablets and smartphones, expected to increase 59.8% this year to reach $26.14 billion. On top of that, we expect the number of mobile travel bookers in the US to grow 27.5% in 2014 to hit 33.5 million consumers.

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Wyndham Hotel Group Launches First Multi-Brand Campaign on Primetime Network and Cable TV

Wyndham Hotel Group, the world's largest hotel company with approximately 7,500 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced its first national umbrella advertising campaign aimed at building consumer awareness of its powerhouse brands and loyalty program.

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FutureHotel Forum: A New Class Is Capturing The Market

The hotel industry is facing massive changes and the transition has already begun. Research projects, such as the Future Hotel of Fraunhofer IAO, highlight this development. From 13 to 14 May at the FutureHotel Forum hoteliers, architects from the tourism sector, as well as representatives from services and the industry are coming together for discussions. One important issue: The new class of hotels, so-called New Generation hotels, which offer today's and tomorrow's traveller an entire experience not merely an overnight stay with a bit of wellness. This new class of hotel stands increasingly apart through digital technology and less through the basic structure and size of the building.

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Hotel Guests Blackmailing Owners With Threat Of Negative Reviews? | CNET

Should hotels just let negative reviewers gush their worst? The Web gives people the opportunity to display their dark aspects to the full. Anonymity lets you say what you like to whomever you like. And woe betide if someone makes you mad, or even just a touch uncomfortable.

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Google's Hotel Moves Worry Travel Sector | Reuters

Recent partnerships by Google Inc with hotel chains have raised concern among others in the travel industry that the search giant is trying to grab more advertising dollars. \"To the extent that the travel industry is spending advertising dollars with Priceline or Expedia or TripAdvisor, Google is well aware of that and they'd like to steal some of that,\" said Douglas Quinby, vice president of research at PhoCusWright, a travel industry research firm.

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The Indian Hotel Sector: The Story Behind the Numbers

This article analyzes the cyclical nature of the hotel business and the Indian hotel sector's performance in the past 18 years. Events, both local and global, impact the performance of hotels in India. The story behind the numbers is discussed.

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PhoCusWright Research Finds U.S. Leisure Travelers Leaving Recession Behind

Americans are finally coming out of their great recession hibernation and spending on travel again, according to an upcoming report by travel industry research authority PhoCusWright. U.S. travel incidence, or the percent of adults 18 and over who traveled for leisure, jumped four percentage points in 2013 -- topping out at 65%. This is a big turnaround in spending behavior among U.S. consumers, who had been booking fewer trips in the 2010 to 2013 time frame.

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Priceline Boosts Its Revenue, Thanks To Kayak, But Says No To TripAdvisor's Instant Booking | Tnooz.com

The Priceline Group boosted its gross bookings during the first quarter to $12.3 billion, a 34% year-over-year rise. The US-based travel comparison conglomerate boosted its spending on marketing offline and online in its effort to fend off rivals including Google, Expedia, and Skyscanner. The company said its earnings before interest, tax, depreciation and amortisation for the quarter was $513 million, an increase of 39% over a year ago.

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La Quinta Inns & Suites Launches Ready For You

Whether on the road for business travel or leisure, many travelers find it frustrating to arrive at the hotel only to discover their room is not ready. To help make guests feel assured and to provide a travel convenience, La Quinta Inns & Suites announces the launch of another hotel industry first with Ready For You alerts designed to notify guests the instant their room is ready for check-in on the day of arrival.

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VOILA Hotel Rewards Welcomes Swiss International Hotels and Resorts to its Growing Worldwide Network

VOILA Hotel Rewards (http://www.voilahotels.com), the world's number one independent hotel loyalty program, today announced the recent addition of Swiss International Hotels & Resorts. Swiss International Hotels and Resorts, registered in Baar, Switzerland and headquartered in Ras al Khaimah, UAE, is known for offering guests \"Swiss Quality\" a term that encompasses the brand's enduring passion for hospitality, quality and luxury for more than 30 years.

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Sustainability and Strategy Highlight Top Reports from Cornell Center for Hospitality Research

An analysis of survival tactics for economic recession and a direct test of hotel guests' responses to sustainability efforts are the winning reports in the 2014 Industry Relevance Award competition for the Cornell Center for Hospitality Research (CHR). The winning reports are \"Successful Tactics for Surviving an Economic Downturn: Results from an International Study,\" by Sheryl E. Kimes, and \"Hotel Guests' Reactions to Guest Room Sustainability Initiatives,\" by Alex M. Susskind and Rohit Verma. Kimes, Susskind, and Verma are all professors at the Cornell School of Hotel Administration.

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CENDYN to Debut New, Expanded U.S. Headquarters, Including Signature Enterprises Cendyn Arcaneo and Cendyn/ONE

Reflecting its extraordinary growth and innovation, Cendyn, the leading developer of sales and marketing tools, digital marketing, Cloud-Based CRM and Interactive Design for the hospitality, travel, and event planning industries, has purchased and completely renovated a 94,000-square-foot, state-of-the-art office building located at 980 North Federal Highway, Boca Raton, FL 33432. The expanded space will serve as the North American headquarters for Cendyn and its groundbreaking signature enterprises Cendyn Arcaneo, Cendyn/ONE and Cendyn SPACES; plus M.E.A.T. Eatery & Taproom. The new headquarters will serve Cendyn's global clients, providing 24/7 support with enterprise-grade infrastructure and our advanced Talk & Tech network.

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US Mobile Travel Sales to Increase 60% in 2014 | emarketer.com
As more consumers adopt advanced mobile devices, mobile travel bookings are beginning to boom, according to new figures from eMarketer. US mobile travel sales, which include travel purchases on both tablets and smartphones, totaled $16.36 billion in 2013 and will increase another 59.8% this year to reach $26.14 billion. - See more at: http://www.emarketer.com/Article.aspx?R=1010828#sthash.54Ws2hMH.dpuf

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Content Culture Intuitive Content With A Purpose

The soul of the digital business is its content culture how it derives compelling and relevant content that connects and inspires people. With the fusion of search and social technologies and the yen from audiences to engage in creative ways, content is the \"rockstar\" of search marketing. Certainly influenced by Google's algorithmic changes Panda, Penguin, and Hummingbird the new evolution of content is creating messages that are artistic, engaging and inspired by what people are buzzing about and sharing.

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Booking.Com Reveals the World's Best Properties Based on Verified Reviews - Introducing the Best of Booking's Best

Booking.com, the world's number one accommodation site, today unveils Best of Booking's Best a selection of top accommodations as designated by nearly 20 million real, relevant and recent customer reviews. Coming just in time to satisfy the common wanderlust of summer, the lists provide travelers with an inspirational trip-planning tool of crowd-sourced favorite properties based on accommodation, region and traveler types.

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25pc of Marriott guests use mobile during hotel stay | mobilemarketer.com

A Marriott executive at the Mcommerce Summit: State of Mobile Commerce 2014 last week said that the international hotel brand is making changes to its approach to customer experience by accounting for a predicted 76 percent increase in consumers ages 18 to 40 within six years. When we launched these capabilities, we had 329 hotels equipped for the service. In a single day, 240,000 mobile check-ins were initiated, the largest single brand launch of this type of service, said Vikas Chawla, vice president of mobile and digital guest experience, Marriott Hotels, Bethesda, MD.

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Hotel industry publicly butts heads with Airbnb | prdaily.com

For centuries, the hotel industry stood essentially unchanged. After all, no room at the inn is a central plot point to the most famous story ever told. But the industry is seeing a major disruption in the form of short-term rental websites like Airbnb. The proverbial middle man is being ripped from the equation now that you can book some dude's couch as your home-away-from home base. The hotel industry doesn't like Airbnbor its $10 million valuationone bit.

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AH&LA seeks more regulation of short-term rentals | travelweekly.com

The largest U.S. hotel trade group is stepping up its lobbying efforts for stronger regulations governing short-term housing rentals listed on sites such as Airbnb, as local governments ponder stricter laws for apartment and room rentals. The American Hotel & Lodging Association (AH&LA) is working with governments and local hotel associations to address subjects such as occupancy tax payment and American with Disabilities Act (ADA) provisions. The association wants to ensure that short-term rental hosts are held to the same standards as hoteliers, said Vanessa Sinders, AH&LA's senior vice president of governmental affairs.

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Expedia CEO on Changing the Relationship With Hotels | skift.com

The way Expedia has worked with hotels over the last decade or more is about to undergo dramatic changes as rate-parity provisions will be less of a priority. That's the signal that the hotel industry should take from an interview [embedded below] that Expedia Inc. CEO Dara Khosrowshahi gave to CNBC's Squawk Box show May 2. Asked whether rate-parity clauses between hotels and online travel agencies are under fire, Khosrowshahi said that Expedia will be more flexible in the way it works with hotels in the future, and that the standard way Expedia and hotels did business in the past will become less of a factor in the future.

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Canadian Lodging Market Poised to Set New RevPAR Records in 2014 and 2015

At last, the Canadian lodging market returned to pre-debt-crisis performance levels in 2013, enabling new records to be set for RevPAR in 2014 and especially in 2015 (unadjusted for inflation). These new highs will be a continuation of the strong growth sustained in 2013, when the Canadian market realized a RevPAR increase of 3.9%, buoyed by the high RevPAR growth in oil and gas markets across Canada. Constrained growth in the national supply base, at 0.5% in 2013, has also helped to keep occupancy levels strong.

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TBOHolidays joins eRevMax Channel Ecosystem for seamless connectivity

TBOHolidays, one of the leading B2B online booking sites in the Middle East, has initiated two-way XML integration with eRevMax for smooth distribution connectivity to its growing client base.

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Chaos and Control - Getting the most from your structured and unstructured data | marketmetrix.com

The biggest source of hospitality customer feedback isn't being used much, at least not yet. Experts at Gartner, Forrester and IDC estimate that somewhere around 80% of the world's data is unstructured. And unstructured data is growing at 15 times the rate of structured data. Unstructured data is the kind of data that doesn't fit neatly into columns and rows, and isn't easily analyzed with traditional tools. Things like e-mails, Word documents, customer feedback, blogs, online reviews, instant messages, pictures, videos, etc. Clearly there is a significant competitive opportunity in doing a better job understanding unstructured data.

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Park Hyatt Announces a Unique Collaboration with The Museum of Modern Art

Park Hyatt has announced today a unique collaboration with The Museum of Modern Art that mutually benefits guests and members of both international organizations. This marks the first occasion that the Park Hyatt brand has conducted a brand-wide collaboration with one of the most influential museums of modern art in the world.

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Do hotel star ratings mean anything anymore? | kspr.com

For many travelers, user-generated online reviews have become the go-to source for information when booking hotels. TripAdvisor says more than 150 million reviews and opinions are posted on its pages, with 2,800 new topics added every day to the site's forums. Review sites such as Hotels.com, Bookings.com, Expedia and others mean travelers are awash with information about hotels. Many sites use their own \"star\" or points-based rating systems based on user reviews. So where does this leave legacy star ratings? Do they have a future?

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Accor Hotels Getting Digital With The Check-In Process | hotelchatter.com

Accor Hotels are getting all digi with it, rolling out a new check-in process that allows guest to check-in online before they arrive. Here's how the high-tech Welcome Experience will work. 1. Two days before their hotel stay, guests are invited to complete their check-in online. Guests must have made the reservation directly through Accor or must be a loyalty card holder. 2. On the day of arrival, guests will receive a welcome message SMS, letting them know that their room and key are ready along with some practical information for their trip (options for getting to the hotel, car park access codes, etc.)

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Is Your Guest Review Strategy Search Engine Ready?

Do you know that your hotel can leverage guest reviews to help with search engine optimization? The first step towards enhancing SEO is to build fresh, positive reviews wherever possible, including on Google+, Yelp and TripAdvisor. Recent research shows that on a 10 point scale, Google+ ranked 9.5 as being the preferred social site for posting and reading reviews, with Yelp a close second with a rank of 8.95. By encouraging guests to leave positive reviews on as many social sites as possible, a hotel is building a cache of comments that will not only improve their opportunities to rank well on search engines but are likely to turn lookers into bookers.

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American Express Travel Survey Reveals Demand for Summer 2014 is Up, But So Are Costs

American Express Travel recently surveyed a group of its experts nearly 300 travel counselors to get the scoop on what is trending with their customers for this upcoming summer season (travel between June 1 and August 31). Nearly half (45%) said their summer travel bookings, relative to their bookings from last year, have increased. This is despite the fact that 67% percent said the cost of travel is up when compared to 2013.

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Sunway Hotels & Resorts Increases Direct Booking Opportunities with Pegasus Solutions' OpenView Booking Engine at www.sunwayhotels.com

Sunway Hotels & Resorts has implemented Pegasus Solutions’ OpenView Internet booking engine for desktop and mobile at www.sunwayhotels.com. The Pegasus Connect+ Premium hotel client is now driving more direct online and mobile bookings for 10 of its hotels in Malaysia, Cambodia and Vietnam.

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Run Google Hotel Finder Ads

What is Google Hotelfinder and how can this platform improve your hotels' business? Having an increased presence in Google's new hotel search results not only improves visibility of your hotel property but it also helps to increase direct bookings.

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Olery Report: Guest Experience In The Middle East

Olery (http://www.olery.com), a leading provider of reputation management software for the leisure and hospitality industry, released a report on the online reputation of hotels in the Middle East. The impact of reviews on the operational global hospitality industry has tremendously increased over the last few years. More and more destinations are beginning to realize that in order to manage the reputation of the destination they should get more grip on the performance of the hospitality industry.

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French Hotel Industry Performances - March 2014

After an uncertain beginning to the year, March amplified the drop in French hotel industry activity. The first trimester 2014 thus finished on a worrying note: rooms revenue in general dropped by 1% to 5% depending on the category. Occupancy continued to drop, while the 3 point rise in VAT could not be passed on to professionals.

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Latin America & Caribbean Hotels Monitor Issue 3 May 2014 - Whitebridge Hospitality

Whitebridge Hospitality is a specialist advisor to investors, developers and operators in the hospitality industry around the globe. We provide investment, operational and planning advice, and guidance in respect of the entire hospitality spectrum, including: hotels, mixed-use resorts, leisure facilities, casinos, visitor attractions and sporting venues. Our uniquely qualified team can provide services throughout an asset's life cycle.

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Hyatt Sees Opportunity To Boost Group Hotel Rates | businesstravelnews.com

Strengthening corporate group demand has put Hyatt Hotels Corp. in a position to push for group rate increases, president and CEO Mark Hoplamazian said Wednesday during the company's quarterly earnings conference call.

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Highest-Ranked Online Travel Agencies Excel in Effectiveness of Website; Price Continues to be a Key Driver of Customer Satisfaction

While price continues to be an important factor driving customer satisfaction with online travel agencies, the highest-performing agencies excel by providing a superior website/online store experience, with clear layout and design, ease of navigation and useful information, according to the J.D. Power 2014 Online Travel Agency Satisfaction ReportSM released today.

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Marriott ad campaign targets LGBT community


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Choice Hotels Survey Shows Hotel Location, Room Value Most Important Among Business Travelers

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today the findings from its \"Road Warrior Survey,\" which shows that 73 percent of business travelers value location when selecting a hotel, followed by room value at 61 percent. Free WiFi ranked third on the list at 55 percent.

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[INFOGRAPHIC] Mobile users at Mumbai airport spend 14% higher time on mobile compared to their counterparts, according to AdNear's Mobile Tracking

Average time spent on mobile: 1.61 hours per userData compiled from 650,000 India-based mobile users over three months showed that mobile users in Mumbai are more active on their devices compared to their counterparts. Compared to the average time spent on mobile of 1.61 hours per user across requests, Mumbai travellers were 14 per cent more engaged, followed by Kolkata travellers at eight per cent. Bangalore travellers came up least engaged at 18 per cent less than the average.

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Google+ Best Practices for Business

We live in a Google world and so does your business. You probably wonder why your business needs a Google+ page and what the benefits are. Google+ is an important piece of the puzzle that builds your online brand identity not only from a social perspective circle size, followers and +1s but also in terms of search engine optimization (SEO) and organic search visibility.  Google+ is the second largest social platform and is still growing. Every business should embrace the importance of Google+ as an SEO strategy and as a social tool.

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HSMAI Updates Certified Hospitality Digital Marketer Study Guide

The Hospitality Sales and Marketing Association International (HSMAI) has updated its study guide for its Certified Hospitality Digital Marketer (CHDM) program.

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April

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VIDEO: Social Media Analytics Measuring ROI

One of the biggest ongoing challenges for marketers when using social media for business is measuring the success and return on investment of the different social media activities. Fortunately for all of us, measuring a return from social media is not a myth.  Watch this video, where we explore the key steps that are necessary for ensuring your social strategies are created in a way that brings value to your business.

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BLLA (Boutique & Lifestyle Lodging Association) 2nd Annual Boutique Hotel Investment Conference Speaker Line-up Revealed

BLLA announces its' Boutique Hotel Investment Conference line-up of hospitality industry speakers for the 2014 event which is organized to gather the boutique and lifestyle investment and development community in an intimate setting focused on this micro-targeted hospitality niche.

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Boring to Buzzworthy: The New Awards Ceremony

Tips from the HSMAI Adrian Awards for making your next awards ceremony something to talk about

HSMAI Updates Certified Hospitality Digital Marketer Study Guide

Changes made to storytelling, SEO and paid search sections

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Lanyon Acquires Passkey, Extending Leadership in Global Meetings, Events, and Travel Technology

Lanyon, a leader in meetings, events, and travel technology, today announced it has acquired Passkey, an industry leading group reservation technology provider. With the acquisition, Lanyon now offers a comprehensive suite of cloud-based software for meetings, events and travel, as well as the only unified group reservation and corporate transient technology platform for hotels. The acquisition strengthens Lanyon's position as a leading provider of next generation tools that enable event marketers, meeting planners, travel buyers, and hotels to drive efficiencies, and grow their business.

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Q1 2014 Greek Hospitality Industry Performance

The impact of the Greek crisis on the Athens tourism industry in the period 2010 to 2013 has been significant (full analysis here). GBR Consulting has estimated that the total loss in that period amounts to 2.5 billion for the sector as a whole, of which 820 million was for the Athens hotels. However, Athens tourism has been recovering since May 2013, as the negative headlines on Greece disappeared and a positive outlook started emerging. In the first quarter of 2014, we have seen significant increases in international tourist arrivals (+32%) as well as significant improvements in occupancy levels, albeit with stabilising room rates, which remain 21% lower than the corresponding quarter of 2008.

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Holidays With Me, Myself And I Give Women A Self Esteem Boost

With thoughts starting to turn toward summer holidays and vacations, findings released today as part of the first Solo Travel Report commissioned by Booking.com, has revealed half of female solo travel enthusiasts (50%) are now more likely to holiday alone than they were five years ago. Whilst it might be the assumption that solo travel could be about an escape from everyday mundane life, the report showed that these women are more inclined to want to get away from it all to experience new cultures, with two thirds (65%) saying they actually feel more confident when taking a trip by themselves.

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HotStats MENA Chain Hotels Market Review March 2014

Hotels in Abu Dhabi capitalised on a surge in demand during March, boosting profits by 14.3%, according to the latest HotStats survey of full-service, four and five star hotels by TRI Hospitality Consulting Middle East.

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Google Brings Its Hotel And Restaurant Search To Android

Google is adding a deeper integration of its hotel and restaurant search to Google Search on Android. This is a pretty straightforward integration that allows you to type or speak queries like show me hotels in San Francisco, and the search results page will indeed return a list of hotels.

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[Infographic] The Shift to Native Advertising in Marketing

It's a simple premise. If you want to engage online consumers, give them more of what they go online for in the first place. Advertisers are doing just that by shifting to paid content that's similar in nature to and displayed in the same format as the editorial content surrounding it. The idea is to get consumers to click on and then share these native ads with others.

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Business Travelers: Hotel Location Matters Most | USATODAY

When it comes to picking a hotel, it's all about location, location, location. That's according to a new survey, commissioned by Choice Hotels International, that looked at the preferences and practices of business travelers. Among the 529 travelers polled, 73% said hotel location mattered most when picking where they stay on the road, while 61% said the quality of the room was most critical.

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Increase Your Profitability By Learning About Digital, Social, And Mobile Attend The Dia E-tourism Asia Boot-camp On June 3rd In Bangkok

If you are operating a hotel, restaurant, travel agency, tour operator, airline, river cruise, or a retail outlet and shopping mall, digital marketing is now a crucial part of how to attract and engage with consumers. 

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Is Airbnb Really Worth More Than Hyatt Worldwide and Hospitality Properties Trust? | fool.com

The hotel industry tech killer? Airbnb is a tech industry darling. The consumer to consumer website pairs up people that have a spare room with people who need a place to stay. It's at the forefront of a movement allowing individuals to monetize underutilized assets. Similar sites allow people to \"rent\" things like cars. It's a great idea if you don't mind letting complete strangers into your home or renting from strangers. But is it a good business to get involved in? Interestingly, New York State is looking into the company and how some appear to be using it to run would-be hotels. That's not legal. As a result, it's probably a good thing that only professional investors can invest in Airbnb, since all the kinks clearly haven't been worked out yet.

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New York: Airbnb makes more than half its money by running illegal hotels |

he popular home-sharing website Airbnb makes more than half its revenue in New York through running illegal hotels, State Attorney General Eric Schneiderman said Thursday. Speaking at the Crain's New York Business breakfast, Schneiderman said he is investigating the online site in order to protect the city's hotel industry, apartment dwellers and the tourists who book rooms through Airbnb. Schneiderman's office has subpoenaed a wide range of records on Airbnb's New York City hosts to probe whether some are potentially running illegal hotels rather than renting out a room in their living quarters.

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Airbnb versus hotels - Room for all, for now | economist.com

EVEN as they lobby regulators to crack down on residential sharing services, hoteliers play down the threat such companies pose to their industry. The top brass at the Marriott, Four Seasons and Hilton chains have all said that these firms do not compete for their core market of accommodating high-end and business travellers; a vice-president of The Ritz-Carlton group recently claimed she had not even heard of Airbnb. And Airbnb itself agrees, arguing that it does not displace existing lodging but is creating new demand. I'm optimistic that there isn't going to be a war with hotels, Brian Chesky, its boss, said in January.

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HotStats European Chain Hotels Market Review March 2014

With occupancy shooting up by 10.5 percentage points in the Spanish capital and average room rate (ARR) increasing by 1.4%, revenue per available room (RevPAR) grew by a stunning 20.7%. Similar performances were registered in non-rooms departments and total revenue per available room (TRevPAR) rose by 19.5%. Well controlled operating costs and payroll management resulted in departmental operating profit per available room (DOPPAR) surging by 37.8% and GOPPAR by 70.7%.

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TrustYou Integrates Property Reputation Summaries to KAYAK Hotel Owners Pages

TrustYou, the market leader in big data and online reputation management for the hospitality and travel industry and KAYAK, a global travel search engine, have announced that TrustYou's high level reputation overview is now available to KAYAK hotel partners. Available for free as part of their hotel listings, KAYAK's hotel partners now have access to a high-level analysis of guest feedback across all review and social media sites.

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Video: The Four Seasons private jet | cnbc.com

Four Seasons is announcing today that it is launching the industry's first fully branded private jet. CNBC's Robert Frank reports the jet is a converted 757 that will hold just 52 people.

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Free eBook: Developing Your Review & Social Media Strategy | By TRUSTYOU

This book, published by TrustYou, is a compilation of advice and tips for hoteliers that are getting started with their review and social media plan. From finding your brand's voice on social media to responding to negative reviews, to strategically using this data to improve your website's conversion rates, this book provides an overview of everything you need to get started.

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Is Your Hotel Website Responsive to Meet Google Requirements and Boost SEO?

When Google talks, hotel marketers need to listen, especially when it comes to responsive website design. With mobile traffic gaining market share month after month, hotels need to ensure their desktop versions of their websites are optimized for smaller screens and deliver fast loading times. Lodging Interactive, the interactive and social media marketing agency exclusively servicing the hospitality industry and winner of numerous prestigious awards for its website design services, says the more responsive a hotel website, the higher its SEO rankings on Google, and the easier it will be to maintain.

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trivago April tHPI: European Hotel Prices soar by up to 48% compared to March

The summer season has started early, according to the trivago Hotel Price Index (tHPI) reported monthly by hotel comparison website www.trivago.co.uk. Based on the 50 most popular European destinations on trivago, the April tHPI shows that hotel prices have increased by up to 48 per cent month-on-month in some destinations.

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Starwood Hotels Testing Google Glass App, but Is It Too Early? | clickz.com

Starwood Hotels is preparing to launch a version of its SPG app for Google Glass, which, per the Interactive Advertising Bureau (IAB), is one of the first of its kind for the device. Starwood Hotels and Resorts Worldwide will soon release its Starwood Preferred Guest (SPG) app for Google Glass, calling it \"the first of its kind from a hospitality company.\" The SPG app enables guests to find nearby hotels and book rooms by preference, as well as to connect to a hotel's services, pull up maps, and access customer support, among other features.

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U.S. Hotels In Profitability Sweet Spot: Double-Digit Gains In NOI Forecast Through 2015

According to the 2014 edition of Trends in the Hotel Industry, an annual report recently released by PKF Hospitality Research, LLC (PKF-HR), hotel profits are on pace to exceed pre-recession levels in 2014.

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[Infographic] Agoda.com Earth Day Survey Reveals Travelers Care About Environment But Don't Want to Pay More to Protect it

Agoda.com, one of Asia's leading hotel booking sites and part of Nasdaq-listed Priceline Group (Nasdaq:PCLN), today announced the results of their Global Earth Day Hotels Survey, which shows that while most travelers like environmentally friendly hotels, they don't want to pay much more to stay in them.

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HotStats UK Chain Hotels Market Review March 2014

In March, the UK hotel market continued its solid start to the year with South West hoteliers registering a 4.9% increase in total revenues per available room (TRevPAR), and a 6.2% surge in gross operating profit per available room (GOPPAR), according to the latest data from HotStats.

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Horton Grand Hotel Partners with Stash Hotel Rewards

Horton Grand Hotel, located in the heart of San Diego's Gaslamp Quarter, announced today that it has partnered with Stash Hotel Rewards, the nation's largest points-based rewards program for independent hotels. As a result of this new partnership, Stash members are now able to earn and redeem points at Horton Grand Hotel, a historic hotel that once played home to the legendary Wyatt Earp.

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Knowledge Center Strong data leads to smart business decisions

Now more than ever, hoteliers are turning to business intelligence systems for crucial information, in nearly all aspects of their business.

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STR Reports US Hotel Occupancy Up for Week Ending April 12, 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 6-12 April 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 7.1 percent to 68.5 percent. Average daily rate rose 5.3 percent to finish the week at US$116.85. Revenue per available room for the week was up 12.8 percent to finish at US$80.09.

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Westin Hotels Welcomes Arianna Huffington to Newly-Launched Westin Well-Being Council

On the heels of the recent launch of its global Westin Well-being Movement, Westin Hotels & Resorts is proud to announce the addition of Arianna Huffington to the Movement's Well-being Council. The Well- being Movement is an ambitious $15 million campaign designed to enhance the well-being of guests and associates around the world, and Huffington's role on the Council will be to serve as the expert on all things pertaining to the hotel brand's Work Well pillar. Huffington joins fellow Council member Andy Puddicombe, Headspace co-founder and meditation expert, who was appointed ambassador of the Feel Well pillar as part of the campaign's launch last month. As the Westin Well-being Movement progresses, Huffington and Puddicombe will be joined by other Council members, each of whom aligns with one of Westin's six wellness brand pillars: Sleep Well, Eat Well, Move Well, Feel Well, Work Well and Play Well.

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Robert Futterman on Tommy Hilfiger's Raleigh buy | therealdeal.com

Robert Futterman happened to be sitting next to Tommy Hilfiger during an Art Basel Miami Beach party in December when the fashion icon mentioned his plan to launch a new hospitality venture. That's how the seeds were planted for Hilfiger's Raleigh Hotel purchase, which closed last week, said Futterman, who brokered the deal for sellers David Edelstein and Sam Nazarian. The real estate heavyweight told The Real Deal how he seized the opportunity to mention that Edelstein, Futterman's longtime client and investment partner, and Nazarian could be interested in selling Hilfiger the 105-room hotel at 1775 Collins Avenue.

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New Orient Express hotel brand likely | hotelsmag.com

SNCF, the French transportation company that owns the Orient Express trademark and recently agreed with Orient-Express Hotels to terminate their long-standing hotel license agreement, is taking steps to license its own 5-star hotel company in the coming months. Frank Bernard, state-owned SNCF's director for development and CEO of Orient Express, told HOTELS Magazine on Friday that a hotel license deal is likely to be one of several deals it will make in the near term. Yes, the legendary Orient Express brand is ours, he said. We've already been licensing high-end luxury companies connected to this Art du Voyage A la Francaise.'

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HVS In Focus: Intercontinental Hotels Group

With brands spanning a wide variety of products, InterContinental Hotels Group lays claim to the world's largest collection of hotels. RevPAR is on the rise, and the company has several innovations, including a new brand, on the horizon.

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Analysis of Development Trend and Operation Models for Midscale Hotels in China

The midscale hotel market in China has begun to receive attention from many international and domestic hotel brands. This article discusses the development trends and operation models for midscale hotels in China. Against the backdrop of the declining profits of upscale and economy hotels, the midscale hotelmarket which has always been considered less important in China has begun to receive attention from many international and domestic hotel brands. Considering the large room for growth and development potential for midscale hotels in China, branded hotel groups are adopting different strategies to develop and seize China's midscalehotel market.

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Can we manage the consumer journey? | By Paul King

Consumer behaviour is constantly evolving. It is essential that today's hotelier understands what their consumer is doing, and ensures that their revenue management strategy is aligned so that every opportunity is captured whilst engaging with the consumer at every touch point.It is important to know, regardless of which channel they book who is your consumer, what are their needs, what are their habits, what is their incremental spend? Do you have measures in place to track and report on this effectively?

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Q&A: Omni Hotels' CMO views mobile content as catalyst for bookings | mobilemarketer.com

Omni Hotels & Resorts is unveiling new mobile and Web sites this summer that will take a decidedly different approach than other hotel brands by packing in lifestyle-driven content to squeeze out conversions. Omni Hotels is in the process of building up its mobile initiatives for its consumer and business-facing efforts, most recently with the launch of an application that lets business professionals better control on-property meetings. The brand is also launching new mobile and Web properties in the coming months with features meant to keep consumers on pieces of content for longer periods of time.

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More Legal Hot Water for Airbnb | inc.com

It's been a roller coaster of a week for Airbnb. The startup closed a deal for $450 million in funding, attaining a valuation it'd reportedly been chasing: $10 billion. It's now, after this funding round led by private-equity firm TPG, one of the most valuable startups on the planet. Before the bubbly had time to settle in San Francisco, bad news came from out east: New York State attorney general Eric Schneiderman Monday filed an affidavit with the state Supreme Court in Albany claiming that the majority of Airbnb listings in New York are illegal. Arguments are expected to begin tomorrow.

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Hotel Marketing Apathy: The Hidden Cost of Doing Nothing | By Dave Spector

A dangerous trend is creeping its way into the hallways of hotels and resorts throughout the country. Hotel marketing teams, overburdened with small staffs and growing responsibilities, are resorting to the old, seemingly harmless adage: \"If it ain\"t broke, don\"t fix it.\"

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Venuelabs And The Location Based Marketing Association Release 2014 Mobile Consumer Industry Benchmarks

Annual Industry Reports Tell Retail and Restaurant Executives How They Perform vs. The Competition

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Learn How 3 Innovative Travel Brands Found Success on Twitter | sproutsocial.com

From research and mid-travel engagement to post-trip reviews and feedback, social media has become an integral part of the travel experience. Travelers have become increasingly social, forcing brands to get creative with their marketing strategies. We've already seen some of the unique ways travel brands have leveraged Facebook to connect with customers; and now we turn our attention to Twitter. In November 2013, Loews Hotel & Resorts launched Social Reservations, a service that allows guests to book their hotel stays directly through Twitter.

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How Hotel Social Media Goes from Online to Offline | maximizesocialbusiness.com

As social media is constantly evolving, hotels are forced to come up with new and innovative ways to stay connected with their guests. While many have now acclimated to using various social networks, some are taking an outside-of-the-box approach to tying social media into in-person activities. Between integrating a specific social media theme into the hotel itself to creating exhibits and social events, numerous properties are creating authentic experiences surrounding social-media themed experiences.

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4 steps hospitality companies should take to establish their big data strategy

Recently there have been many opportunities to get some face-time with our hospitality customers; not only did our team attend many industry events but Sabre Hospitality Solutions hosted its Global Customer Forum last week in Amsterdam. These live conversations help us in finding out what keeps our customers busy and what is on their minds.

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Benchmark Hospitality Int'l Announces Top 10 Travel Trends for 2014

Benchmark Hospitality International, a leading U.S.-based hospitality management company, announces the \"Top Ten Travel Trends for 2014\" as observed through a survey of the company's extensive database of professional travel agents. In a Benchmark-commissioned study, over 20,000 travel professionals were provided a comprehensive survey on consumer and business travel in 2014, for review and submission to an independent market research firm for compilation and analysis. Hospitality industry experts domestically and internationally, Benchmark introduced two of the hotel industry's newest consumer brands in February: the Personal Luxury Resorts & Hotels and the Benchmark Resorts & Hotels collections.

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Interview: Marriott's Travel Brilliantly Campaign Looks to the Wisdom of the Crowds | skift.com

There's a different energy these days internally at Marriott International, which has always been considered the standard bearer for the corporate hotel brand borne in post-war America and rooted in conservative tradition. The sweeping attitude change focuses on innovation and the modern traveler, and it's coming right from the top. Executive Chairman Bill Marriott, Jr. and CEO Arne Sorenson have been appearing regularly on television talking about the new direction at Marriott, and especially how they're adapting to Millennial travel trends, like this CNN program with correspondent Richard Quest.

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Major Reservations: Why Cities Are Worried About Airbnb | time.com

Lawmakers are grappling with how to legitimize a business that creates opportunities but also causes problems. While the service provides extra income for residents and cheaper accommodations for travelers, it can also create issues for neighbors and landlords. Using Airbnb in San Francisco and New York may not be so breezy by the end of this year. Right now, a visitor can hop on the site, find an apartment or house that a local isn't using and click Book It. A few housekeeping matters later, a tourist has connected with someone willing to share their home, that host has made some extra money and Airbnb has taken a slice.

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Airbnb Offers To Pay Hotel Taxes In NY, Hotel Lobby Says No Thanks' | techcrunch.com

After years of complaining about how Airbnb doesn't compete on a level playing field, apparently the hotel lobby in New York now wants to ensure that the peer-to-peer hospitality startup isn't held to the same standards, especially as it relates to taxes. Airbnb has taken steps to ensure that it will be able to begin collecting hotel occupancy taxes, possibly as soon as this summer. It's just waiting on legislators and local regulators to give it the green light to do so in markets like San Francisco and New York.

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New Vizergy Whitepaper The Best Best Practice: Digital Benchmarking for Hotels

Benchmarking is perhaps the hottest hot topic in the hospitality industry. While a quick search yields countless articles and opinions, Digital DNA Infusion, LLC and Vizergy worked together to provide a platform for hoteliers looking to refine their benchmarking. Most hotel marketers use STR Global/STAR Reports, their own historical data and credible industry studies to compare performance to their comp set and the industry, but there are often common faults and ways to improve benchmarking practices. This paper pinpoints those common faults and provides the best practices that hotel marketers need to consistently and correctly implement benchmarking.

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Destinations Worldwide Struggle To Fire On All Cylinders: Some Serve Up Good Eats, Others Great Service, But All Travelers Agree That Hotel WiFi Is A Problem

TrustYou, the market leader in travel data analysis and online reputation management for the hospitality and global travel industry, working in conjunction with Donna Quadri-Felitti, Ph.D., at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, revealed first quarter trends in travel reviews and hotel guest sentiment. Among the findings: travelers enjoy better service compared to a year ago in Asia Pacific (APAC) and Europe, the Middle East and Africa (EMEA), better food was the star in North America and Internet/Wi-Fi was a global source for complaints.

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Easter Travel Trends: Brits head to London, Amsterdam, Paris and Edinburgh

Brits favour short-haul capital cities this Easter, according to research from hotel comparison site trivago.co.uk. Out of the 25 most searched for destinations this Easter weekend (18th to 21st April), the top three are capital cities (London, Amsterdam and Paris). Only three long-haul destinations make the list (Dubai, New York City and Las Vegas). In fact, Brits seem to favouring the 'staycation' option this year, with 13 out of the top 25 destinations located in the UK.

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The TravelClick Perspective April 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 4.3% in committed occupancy for March 2014 - February 2015, based on group commitments and individual reservations on the books as of February 23, 2014 compared to the same time last year. The group segment is up 3.9% in room nights committed (contracted). New group business added over the last month (pace) are up 4.0% over the comparable period last year. Transient room nights booked are up 5.5% compared to the same time last year. Average daily rate (ADR) is growing slightly above occupancy, up 2.8% based on reservations currently on the books for 2014.

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UNWTO Member States set priorities for European Tourism

European Tourism representatives gathered at the 57th Meeting of the UNWTO Commission for Europe identified enhanced international cooperation, innovation, private-public partnerships and accessibility as main priorities to ensure the sector's future competiveness. The Seminar on Developing Effective Tourism Clusters, held in on the sidelines of the Meeting, laid the ground for innovative collaborative approaches for sustainable tourism development in Europe (3-4 April, Baku, Azerbaijan).

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Brand Karma Wins Data Creativity Award for Social Commerce Work at I-COM Global Summit 2014

Brand Karma, the only holistic digital marketing solution for hospitality and travel brands, has won the I-COM Data Creativity Award for the Emerging Marketing Regions. Presenting its case study, From Conversations to Commerce: How a Hotel Company Made $2 Million from Social Media, Brand Karma's entry used social media analytics to target ads on Facebook resulting in over US$2 million in direct bookings.

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Why Google+ is so Important to Organic SEO

Google is focusing on building the largest social network, with Google+ quickly becoming an important marketing tool for hoteliers, considering that it is expected to surpass Facebook by 2016 as the No. 1 social media outlet. Today there are more than 1.5 billion registered Google+ accounts and 359 million monthly active users as of January 2014. With this forum growing at 33 percent each year according to Google, and continuing to outpace Twitter by more than 140 million monthly users (G+ 359 million / Twitter 215 million), hotel marketers must get on board with Google+ if they want to remain competitive.

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Hotels join the fee-for-all party | usatoday.com

No, your high-rise hotel isn't about to sprout wings and fly off into the sunset. But you might forgive Edward Goodman for thinking the Bellagio wants to. When he phoned the Las Vegas resort to make a reservation recently, a recorded message informed him there would be a $10 booking charge. To avoid it, he could reserve his room online just like an airline. \"It's disturbing to hear that hotels are taking another page from the airlines' playbook,\" says Goodman, a Washington lobbyist. A few weeks ago, I suggested hotels should consider emulating some airline policies, including the 24-hour cancellation rule and offering a room credit. Unfortunately, the lodging industry prefers some of the more customer-unfriendly policies, including booking fees and \"gotcha\" add-ons.

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Hotel lobbies undergo a change | hospitality-on.com

It is not enough for hotel lobbies to simply welcome guests. Today they are changing from a place of passage to a space that encourages people to linger, share and meet, to work, eat and relax, in short a place to stop and stay while. While these changes remain a thing of the future for many hoteliers, particularly independent, chains are gradually taking action.

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AC by Marriott throws B&F party for owners | hotelsmag.com

Marriott International has been working hard to ramp up the development of its AC Hotels by Marriott brand in the Americas and around the world since its launch 11 months ago. It currently has 22 deals approved in top U.S. markets (two adaptive reuse, four conversions and the rest new-builds), and another seven approved elsewhere, including two in Rio de Janeiro, two in Mexico and one in Panama, as well as Paris and Istanbul. Another 20 to 30 sites are in discussion, according to Callette Nielsen, global brand development vice president for the brand, with the first U.S. hotel set to open in New Orleans this September.

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Guest reviews: To respond or not to respond? | hotelsmag.com

Recently my seniors in hotel distribution and channel management class were discussing a dilemma of one of our case-study hotels. What should the standard practice be for responding to online guest reviews? Respond to all negative reviews? All reviews? Fifty percent of positive reviews?

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[Infographic] Marijuana's Effect on Denver Tourism; Hotel Searches Up 25% in 3 Months & 73% During 4/20 Weekend

Denver and the state of Colorado have seen a spike in travel interest since the sale of recreational marijuana was legalized to anyone 21 or older at the start of the year, according to search data from Hotels.com. Denver has seen a 25 percent increase in hotel searches in the first three months of the year compared to 2013.

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7 Fundamental Tips to Make Your Hotel Photos Pop Using Text

We stress the importance of visuals regularly, but it's important to remember that short, snackable text descriptions are vital for offering depth and context to your hotel's visual story.

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Seven More Dirty Little Secrets of the Travel Industry | huffingtonpost.com

The travel industry seems transparent these daysreal people will give you the scoop on your hotel on TripAdvisor, you can compare fares yourself with flight-search websites, and it's pretty much impossible for a terrible tour provider to hide its reputation on the Internet. But there are still a few tricks of the trade that travel insiders and providers don't want to share. Here are seven little secrets you're not supposed to know about.

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Priceline Seeks Results From Facebook as Google Wins Ads | bloomberg.com

Priceline Group Inc. spends feverishly on Google Inc. advertisements to grab users searching for a hotel in New York or Paris -- and because ads on Facebook Inc. and Twitter Inc. have failed to deliver results, Chief Executive Officer Darren Huston said. For Facebook and Twitter, we have endless amounts of money, Huston said yesterday in an interview at Bloomberg's New York headquarters. But we haven't found anything there. The comments by the chief of one of the biggest spenders on online advertising are set to stoke debate over which forms of digital marketing are most effective. Facebook and Twitter have grappled with questions of whether their social media ads provide a substantial return on investment for marketers, particularly at travel and e-commerce companies.

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Ascott Brings Its Premier Brand To Tokyo Through Partnership With MEC

CapitaLand's wholly-owned serviced residence business unit, The Ascott Limited (Ascott), has brought its premier Ascott The Residence brand to Tokyo through a master lease agreement with Mitsubishi Estate Company (MEC), one of Japan's largest real estate developers. The 129-unit Ascott Marunouchi Tokyo is slated to open in 2017, ahead of the 2020 Olympics to be held in the city.

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STR Reports US Hotel Occupancy Up for Week Ending April 5, 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 30 March-5 April 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 2.4 percent to 65.2 percent. Average daily rate rose 4.2 percent to finish the week at US$112.60. Revenue per available room for the week was up 6.7 percent to finish at US$73.46.

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Ritz-Carlton adopts Tumblr to tell Reserve tales | luxurydaily.com

The Ritz-Carlton is providing guests with a deeper meditation on its Reserve properties with a dedicated Tumblr that revolves around long-form storytelling. The deep-dives into each property will also feature video content and images to give fans a full sense of the destination. The brand's first Tumblr foray will likely appeal to loyalists who want a more sustained interaction with the brand.

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'Digital travel buddies' to threaten agencies, says Skyscanner's Filipov | travolution.co.uk

In a decade's time the travel agency business could be under threat by digital travel buddies according to a senior travel technology figure. Filip Filipov, head of B2B for travel search site Skyscanner, was speaking to Travolution following the publication of a report about the role technology will play in the future of the travel business. The Future of Travel 2024, which was commissioned by Skyscanner in association with The Future Laboratory, cited a number areas that were likely to change the face of the sector: semantic search, virtual reality and digital travel buddies supported by wearable artificial intelligence (AI).

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Are Google's Travel Plans Too Ambitious? | fool.com

On April 8, The Wall Street Journal reported that Google appears to be moving more into the travel business than ever before. This move by the Internet search giant may seem like a surprise to some, but it isn't so far-fetched when you consider the other types of areas the company's ventured into. The big question for investors moving forward is not whether Google will be successful it likely will be but rather, how its move will impact major travel sites like Priceline.com and Expedia. Travel is a big business and makes investors a fortune! Currently, the greatest success story in online travel appears to be Priceline.com. Over the past three years alone, the company saw its revenue grow 56% from $4.4 billion to $6.8 billion, driven largely by an increase in room nights sold. Expedia has also done reasonably well, as shown by the 38% jump in revenue during the same timeframe from $3.4 billion to $4.8 billion.

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Buffett joins Airbnb to help shareholders resist hotels | journalstar.com

The Wall Street Journal reported this week that Berkshire Hathaway is advising attendees of its annual shareholder meeting to avoid the exorbitant rates hotels charge that weekend by seeking alternative lodging through Airbnb. Airbnb is an online marketplace for people to list, discover, and book accommodations around the world. Airbnb describes itself as \"the easiest way for people to monetize their extra space and showcase it to an audience of millions.\" The Berkshire Hathaway meeting draws more than 30,000 attendees to Omaha each year a surge in demand that leads hotels in the area and airlines with local flights to jack up their prices. According to the Journal's report, rooms that go for $150 the rest of the year can easily rise to $495 a night during the shareholder meeting weekend.

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Marriott Rewards Ranks Highest in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs - J.D. Power Reports
Marriott Rewards ranks highest among hotel loyalty/rewards programs with an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel Loyalty/Rewards Program Satisfaction ReportSM released today.

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Ebola Outbreak Empties Hotels as West Africa Borders Closed | bloomberg.com

Ibrahima Capi Camara's phone at the Grand Hotel de L'Independence in Guinea's capital hasn't stopped ringing since an Ebola outbreak began last month, for all the wrong reasons. At least 80 percent of our reservations have been canceled, Camara, general manager of the 217-room hotel in the heart of Conakry, said on April 8. Clients are scared to come because of Ebola.

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What To Make Of Google's Latest Expansion Into Hotel Listings | seekingalpha.com

Google has set its sights on the hotel listing industry. Google announced earlier this week that it will be adding more pictures and reviews to its hotel listings. What exactly does this mean? Google has become a sort of tech ETF. Over the past decade Google has expanded out from their search business into a variety of other verticals including email, cloud data storage, maps, web analytics, wearable technology, driverless cars, and a zillion other secret projects they are working on in unmarked warehouses out in Silicon Valley. The company's latest announcement to get into the hotel listings industry takes them back to what they do best, data and search.

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PKF Hospitality Research - April 2014 Lodging Insights

ATLANTA, Ga., April 10, 2014 - Mark Woodworth and Jack Corgel discuss recent concerns over the hotel development pipeline and what factors will facilitate supply growth over the next few years. PKF Consulting USA is owned by FirstService Corporation (FSRV) and is a subsidiary of Colliers International. The firm operates two companies: PKF Consulting USA, LLC. and PKF Hospitality Research, LLC. The firm has offices in New York, Boston, Indianapolis, Chicago, Philadelphia, Washington DC, Atlanta, Jacksonville, Tampa/Orlando, Houston/Dallas, Los Angeles, Bozeman, and San Francisco.

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Agents of Two Minds on Social Media | travelmarketreport.com

The travel agency community remains unconvinced of the value of social media, even as more agencies than ever participate in online networking. That's among key findings in ASTA's just-released 2013 Technology & Website Usage Report, which details how the online habits of travel agencies have shifted as social media has become a larger part of the cultural and business landscape. The survey of 311 member agencies offers a glimpse into the contradictions in agents' attitudes toward social media, as well as emerging trends.

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Hyatt Brings Its Brand Experience to Life With Google Solutions | thinkwithgoogle.com

Hyatt Hotels Corporation, a global leader in hospitality for more than 50 years, wanted to highlight its hotels' improvements, specifically to female business travelers. To do so, it turned to Lightbox Ads. Taking advantage of the format's creative canvas, Hyatt brought its brand to life in a full-screen rich media experience. Hyatt also ran YouTube TrueView video ads to expand the reach of its Lightbox Ads, driving engagement among its target audience across the web.

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HMH Partners with eRevMax to Improve Online Sales for its Hotel Portfolio

Hospitality Management Holdings has chosen to partner with eRevMax to boost online sales for its hotel portfolio. The group will be using RateTiger Suite, the industry leading channel manager, across its properties for live rate and inventory management.

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[Inforgraphic] Travelers Rank Complimentary Breakfast and Free Wi-Fi as the Most Valuable Hotel Amenities in Global Survey

Not surprisingly, hotel guests preferred Wi-Fi over any other in-room feature as the need for constant connectivity remains at an all-time high. Travelers also identified the bathroom shower and room size among the most important in-room features. Not surprisingly, hotel guests preferred Wi-Fi over any other in-room feature as the need for constant connectivity remains at an all-time high. Travelers also identified the bathroom shower and room size among the most important in-room features.

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CitizenM is at It Again, This Time Dissing Luxury Hotels | hotelchatter.com

Last week, CitizenM Hotels dissed Holiday Inn on the internet by \"selling\" an old front desk on Craigslist as part of an April Fool's Day joke. Today, they've done it again--by parking a stretch-limo out in front of the Trump International Hotel near Central Park with a sign on the side of the car that says: \"Luxury is free WiFi and XL beds, not a stupidly long car.\"

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Can Google Disrupt The Online Travel Industry? | businessinsider.com

Does Google really pose a big threat to highly dominant OTAs such as Priceline and Expedia? Just how potentially disruptive is the company's latest move in the online travel industry? This article tries to get some perspective into what Google's online travel efforts mean for OTAs. Hotel Price Ads, or HPA, is perhaps Google's most prominent hotel booking platform. HPA are sponsored price listings that usually appear on Google Maps, Google+, and Google Hotel Finder. HPA is the hotel equivalent of ITA, a proprietary airline booking software.

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Google Checks In to the Hotel Business | wsj.com
Google is moving boldly to play a larger role in booking hotel rooms - at the risk of offending some of its most important advertisers, reports the WSJ. The company is adding more photos and reviews to its hotel listings, and more aggressively promotes its \"hotel-price ads\" that post room rates directly as travel-search sites do. - See more at: http://hotelmarketing.com/index.php/content/article/google_finally_checks_in_to_the_hotel_business# sthash.C4ymkNFm.dpuf

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Educational Institute and TripAdvisor Collaborate on Reputation Management Training

The American Hotel & Lodging Educational Institute (EI), in partnership with TripAdvisor, has developed a 30-minute online tutorial that introduces front-line staff to the concept of reputation management. Tens of millions of travelers share reviews of their hotel stays on TripAdvisor, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. Managing a property's online reputation is essential, as guest reviews contribute positively or negativelyto a property's bottom line. \"TripAdvisor Reputation Management for Front-Line Staff\" provides clear information on how staff can encourage positive reviews by providing exceptional guest service.

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U.S. Business Travel Lifted by Positive Economic Reports

Despite a record-breaking winter where the effects of the polar vortex and back-to-back snowstorms halted travel across much of the U.S., business travel is expected to continue its surge in 2014. The Global Business Travel Association today significantly increased its forecast for the year, driven in large part by healthy corporate profits, rising management confidence and increased job development a continued positive sign for the U.S. economy.

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Big Opportunities for International Brands in Italy - Horwath HTL Reports

Italy, probably the largest single market for hotel rooms in Europe, still has plenty of room to grow for the major international hotel companies, especially in the midscale and economy markets.

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HMC Welcomes Richard Fisher, Area Director Of Sales And Marketing

12-Year Hotel Industry Veteran Brings Distinguished Talents And Expertise To Oversee 6 Hotels, Including 4 New Microtel Inn & Suites By Wyndham, In The Texas Eagle Ford Oil & Gas Shale Play Region

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Google Licenses Room 77 Software in Mobile Travel-Booking Push | bloomberg.com

Google Inc. (GOOG) wants you to reserve a hotel room from your smartphone, and it's spending money on the technology to make it happen. The biggest Internet-search company is licensing hotel- booking software from Room 77 Inc., a startup backed by Expedia Inc. (EXPE), according to a letter sent today to Room 77 shareholders that was obtained by Bloomberg News. Room 77 co-founder and Chief Technology Officer Calvin Yang and many of its engineers are joining Google, the letter said.

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Marriott International uses global blending to enrich guest experience | luxurydaily.com

The president/CEO of Marriott International at the American Express Luxury Summit 2014 said yesterday that international hotels must have a sense of place to appeal to the sensibilities of the modern traveler. While speaking with Travel + Leisure editor in chief Nancy Novogrod, the Marriott executive placed emphasis on global blending and how the hotelier has become more contemporary with a better connection to its surroundings. Understanding what travelers expect when visiting Marriott International's global properties has helped the hotel conglomerate become the largest luxury hospitality brand in the world.

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Ascott Celebrates 30 Years Of Hospitality Excellence

CapitaLand's wholly-owned serviced residence unit, The Ascott Limited (Ascott), continues to extend its global footprint as it kicks off its 30th anniversary celebrations with special promotions for its customers that include discounted rates and free nights.

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HeBS Digital Wins Three IAC Awards, Including Best Hotel and Lodging Interactive App

HeBS Digital, the industry's leading hotel digital marketing, website design and direct online channel firm, was the proud recipient of three Internet Advertising Competition (IAC) awards. The agency earned awards for \"Best Hotel and Lodging Interactive Application\" and \"Outstanding Website.\"

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Westin Hotels & Resorts Survey Proves That Well-Being is Today's New Status Symbol

Forget fame and fortune, well-being is topping to-do lists for global travelers in our \"always-on\" culture, according to a global well-being survey conducted by Westin Hotels & Resorts (NYSE:HOT). Some 62% of survey respondents consider maintaining a balanced sense of well-being as a status symbol, outranking professional accomplishment (47%) and a healthy relationship (48%). How important is well-being in today's stress-ridden society? With 64% of global respondents stating that their stress levels have increased over the last few years, 39% would give up alcohol and almost a quarter of global respondents and nearly half of U.S. respondents would give up sex to improve their overall well- being.

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Global Hotel Market More Positive about 2014 - Horwath HTL Reports

The latest survey compiled by Horwath Hotel, Tourism and Leisure (HTL), the world's largest hospitality consulting firm, has shown that hotel operators around the globe are more optimistic about the coming few months than they were in 2012 or 2013. The survey, which summarises responses from over 40 countries, shows that America continues to be positive, Asia has recovered slightly from the last two surveys and even Europe has experienced a slight lift.

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STR Reports US Hotel Occupancy Up for Week Ending March 29, 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 23-29 March 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 8.0 percent to 66.8 percent. Average daily rate rose 5.0 percent to finish the week at US$115.25. Revenue per available room for the week was up 13.4 percent to finish at US$77.03.

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Traveler Magazine Learns Luxury Service at Hotels | nytimes.com

Like most of the staff at the opulent Carlyle Hotel in Manhattan, Bill Wackermann was busy. He attended an early morning meeting to prepare for the day's guests. He inspected a room under renovation. He answered phones at the concierge desk. But Mr. Wackermann does not work at the Carlyle. He is the executive vice president and publishing director at Conde Nast Traveler. Mr. Wackermann was participating in an internship program. He created the program to improve sales and marketing at the magazine, and plans to send his business staff of about 30 to one of four Manhattan hotels to learn the art of luxury service. The idea, he said, is that reliable, top-notch service at a hotel translates to any high-end brand, including magazines.

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Global Report on the Meetings Industry launched by UNWTO

The meetings industry is one of the fundamental segments of the tourism sector. UNWTO's newly released Global Report on the Meetings Industry provides an overall view of the main issues facing destinations aiming to build a competitive meetings industry along with case studies from around the world.

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WTTC welcomes EU visa package announcement

\"The World Travel & Tourism Council welcomes the EU visa package announcement by the European Commission yesterday. It will simplify and speed up the processing of visas in Europe and ensure more foreign visitors, increased tourism receipts and more jobs at a vital time for the European economy. But the work is not done. We now strongly encourage MEPS to vote through these proposed changes.

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Real luxury? All it takes is money and time | travelweekly.com

Just as there is mass industry confusion concerning the subject of what travel sellers ought to call themselves, there is also confusion about what exactly luxury means in the context of travel planning. Are we selling luxury when we sell any room in a five-star hotel? What distinguishes a luxury tour from a very good, well-organized bus trip? Is Sandals a luxury destination? If it is, then what is Musha Cay, magician David Copperfield's 500-acre isle in the Bahamas that can accommodate a maximum of 24 guests? Is having your own dedicated aircraft and crew on a journey around the world luxury, or is luxury a seat in business class on any Singapore Airlines flight?

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Phoenix Marketing International Online Travel Audit Reveals How Business and Leisure Travelers Are Using Online Travel Ecommerce Sites

Phoenix Marketing International, one of the top consultative research companies in the U.S., today reveals new details from the company's recently launched Online Travel Audit, a comprehensive industry study of the most prominent online travel brands. The audit found that among business travelers, Kayak is the site most likely to be recommended with over 76% of business travelers willing to suggest the brand to others, followed by TripAdvisor (74%) and Priceline (72%). Among leisure travelers, the site with the highest recommendation is TripAdvisor at 81%, followed by Kayak (74%) and TravelZoo (72%).

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Yahoo's view on how travel brands can own the digital inspiration for consumers | travolution.co.uk

By Emma Jowett, head of travel and education, Yahoo The advance of digital has radically transformed the travel industry. Nowadays travel agents aren't just on the high street - we live in a world of airline ecommerce sites, travel recommendation sites and social networks that offer inspiration. With this change, brands have an opportunity to become a part of the consumer's journey through every step of their trip encompassing the full spectrum of before, during and even after a holiday.

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Personalization and Pricing: How to Drive Profitability in Web-based Booking Engines | By Kelly McGuire

The InterContinental Hotel Group recently conducted a global survey of their hotel guests, and came to the following conclusion, as expressed by their CEO: \"Hotel brands have traditionally concentrated on being 2D how to be both global and local. But our research shows that the rise of personalization means brands must be 3D [personalized, local, global] in order to build both trust and lasting relationships with guests and to win in a highly competitive global market,\" (Richard Solomons, CEO, IHG).

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Indoor, Outdoor Waterparks Show Growth for 2014 | By David J. Sangree

The amount of indoor and outdoor waterpark square footage will grow at a faster rate in 2014 than in any year since the Great Recession. Twelve indoor waterpark resorts or standalone indoor waterparks will be opened or expanded in 2014 compared to 9 in 2013. The projected 370,000 new indoor square feet in 2014 dwarfs the 68,000 indoor square feet added in 2013. Eight private outdoor waterparks are projected to open in 2014 compared to 5 in 2013.

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Germany: 2013 and 2014 growth driven by weekends - MKG Reports

For several years, Germany's hotel performances have proven solid, and 2013 was no exception. According to the MKG European Hospitality Report, which surveys more than 960 hotels in Germany, occupancy rose by 1 point in 2013 to 67.6%. In 2013 as well as over the first quarter of 2014, weekend performances turn out to be the key growth engine.

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Marketing knows it all, the product does it all! | By Georges Panayotis

Just because ours is one of the oldest professions in the world doesn't mean hotel advertising needs to stay stuck in the stereotypes and habits of the past. Age-old marketing that boasts a product's merits, its comfort and service has served its time.

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Decadent Destination Spas Seeing Huge Gains | travelpulse.com

Spa, already a big business, is getting bigger, according to figures from the Global Wellness Tourism Congress (GWTC) released at ITB Berlin on March 7. The research, done by SRI International for the GWTC, assesses the global wellness tourism market at $439 billion, with 77 percent of all expenditures coming from tourists originating in Europe (36 percent) and North America (41 percent). On the product side, spas have evolved rapidly from the curative spa to the destination spa of today. As destination spas continue to evolve their services, their marketing is also evolving.

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PKF Hospitality Research - March 2014 Lodging Insights

Mark Woodworth and Jack Corgel report from the Johnson School at Cornell University. They discuss recent lodging results and new economic indicators that point to confidence in a sustained recovery.

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Global Lodging Forum 2014: What is the role of innovation in brand differentiation?

Hotel innovation has been at the core of discussions at the Global Lodging Forum, particularly during the first panel on Tuesday, March 18, entitled \"What is the role of innovation in brand differentiation?\". Opinions from Bernard BASTIDE Marketing Manager Building Automation System, Legrand, Christoph HOFFMANN, President & CEO, 25Hours Hotel Germany, Geoffray MAUGIN, VP Marketing & Digital, Sofitel Worldwide, Marco FANTON, Global Social Media Director, Melia Hotels International, Olivier HARNISCH, Executive Vice President & Chief Operating Officer, Carlson Rezidor/Rezidor Hotel Group, Serge TRIGANO, Co-Founder, Mama Shelter.

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Airbnb will spur interest in travel and leisure plays | CNBC's Mad Money

Mad Money host Jim Cramer explains why the $10 billion plus valuation of the privately held Airbnb is revolutionizing the travel and lodging business. 

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Las Vegas: As megaresort trend fades, companies focus on luxury in small' settings | reviewjournal.com

Las Vegas is getting smaller. That is, if you call 1,600-room and 1,100-room Strip hotels boutique properties. By the end of the year, Las Vegas will have about a half-dozen hotel-casinos that operators classify as boutique, luxury or lifestyle in their marketing efforts. It's actually not a unique concept. The Hard Rock and The Palms, for example, began as smaller hotel-casinos before expansions grew their room bases.

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Can Hotels Move Away From Talking Trends and Start Focusing on Timeless? | skift.com

Really the idea for Hotels Innovate is to get an understanding of the thought processes of these leaders even before something becomes a trend, says Sarkar. It's about what is the visionary thinking today, and how are these people creating unique and differentiated products that become competitive and successful.

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Jason Mier Joins Sceptre Hospitality as Director of Client Experience Management

Sceptre Hospitality Resources today announced that Jason Mier has joined the company as SHR's first Director of Client Experience Management. In this role, Mier will oversee all touch points between SHR and its clients as the company strengthens its focus on client satisfaction and support. Acting as a liaison between the sales and product teams, client services, and customers, Mier is a key addition to the company as SHR responds to its growth, rolls out their new Internet Booking Engine and enhances support features for its WindsurferCRS.

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FIFA World Cup 2014: Do's and Don'ts for the Brazil Hotel Industry | By Michael McCartan

June 2014 is set to be the most exciting time for Brazil hotel industry as the country hosts the world's biggest sporting event - the FIFA World Cup. The event which is expected to bring some 600,000 domestic and international tourists - will undoubtedly lead to major boom for the hospitality industry in the country.

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Female hoteliers weigh in on rise of Airbnb | lodgingmagazine.com
It's becoming more and more likely that the Airbnb concept will become a mainstay in the lodging space, and hoteliers will need to adapt to this new competition by reviewing how they can best satisfy travelers' needs, according to hotel executives who attended this week's Cornell/AH&LA Women in Senior Leadership event in Washington. \"I think we can push back as an industry as much as we can, but at the same time find ways to embrace it and incorporate it into our business model. I don't think it's going away,\" RLJ Lodging Trust Senior Vice President Kate Henriksen said.

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nSight Launches New OTA Search and Booking Intelligence Solution for Hotels

With online travel sales expected to be greater than $600 billion in 2014, understanding the online consumer is more important than ever. nSight, the leading provider of online consumer shopping intelligence for the travel industry, today announced it will aggregate the fragmented online travel agency (OTA) landscape into an easy-to-use view for hotels, making competitor benchmarking simple and rate decision making easier. Heritage Hotels and Resorts is among the first management companies to use the new search and booking intelligence solution for hotels.

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Northstar Travel Media acquires Asia's leading online travel content brand, Web in Travel

Northstar Travel Media, the leading business-to-business information company serving the travel and meetings industries, has acquired Web In Travel (WIT), a Singapore-based multi-media platform content provider best known for its event series related to online travel distribution in the Asia Pacific region. It produces Web in Travel conferences in Singapore, Dubai, Thailand, Indonesia, Japan and Australia.

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Sustainable Hotels Earn Higher Guest Ratings, Says Cornell Study

Hotels that have earned the ISO 14001 certification had higher guest satisfaction scores than those with no such certification, according to a study published by the Cornell Center for Hospitality Research (CHR). The study, which surveyed guests at 6,850 hotels in Spain, found that 4-star hotels particularly benefited from higher guest satisfaction scores when they held the ISO environmental management certification. The study, \"Environmental Management Certification (ISO 14001): Effects on Hotel Guest Reviews,\" is available at no charge from the CHR. It was written by Mara-del-Val Segarra-Oa, Angel Peir-Signes, Rohit Verma, Jose Mondejar-Jimenez, and Manuel Vargas-Vargas. Segarra-Oa and Peir-Signes are at Politechnic University of Valencia, Mondejar-Jimenez is dean of Social Sciences School of Cuenca at the University of Castilla-La Mancha, where Vargas-Vargas is an associate professor. Verma is a professor at the Cornell School of Hotel Administration. \"This is one of several studies that indicate clear benefits from eco-certification, and one of these benefits seems to involve improved operations,\" said Verma. \"In this study, we see that guests do appreciate those operating improvements. This is especially true for upscale hotels, where certification boosted guest ratings significantly.\" The ISO 14001 standard, which can apply to any business, specifies a path for continuous improvement and control of a firm's environmental performance. The Spanish study found that the guests gave significantly higher satisfaction ratings to 4-star hotels that met the ISO 14001 standard than to their non-certified competitors. On the other hand, guest rating differences relating to certification in 5- and 3-star hotels were muted. Thus, the results imply that acquiring ISO 14001 certification may give upscale hotels a distinctive asset that leads them to a competitive advantage over similar non-certified properties. On the other hand, in 5- and 3-star

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Infographic: eRevMax predicts 2014 to be the year of Meta-search

eRevMax, the leading hotel online distribution and channel management solutions provider has released an Infographic 'Meta-search: It's here to stay' shedding key insights on growing influence of meta- search over the hotel online distribution space.

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The Internet of Hotel Things | The HOSPA Voice

Carl Weldon, HOSPA CEO, and Wayne Gosden, Professional Development Marketing & Communications, investigate the latest in connectivity. Since Google's recent acquisition of Nest, the Internet of Things' (IoT) has been the phrase on everyone's lips but what is this new phenomena all about?

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Global Travel Industry Set For Decade Of Sustained Growth According To New Report From Amadeus

The global travel industry is poised for a period of sustained growth over the next decade, driven in part by China's share of global outbound travel reaching as much as 20% by 2023, a new report on global travel trends reveals today.

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Hotels Continue to Increase Bookings and Room Rates in 2014

Hotels are continuing to experience consistent growth in 2014, according to data from the March 2014 TravelClick North American Hospitality Review (NAHR). Both the transient (individual business and leisure travelers) as well as the group segment are seeing slow and steady gains in occupancy and average daily rate (ADR) for the next 12 months, with transient leading the charge.

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The Peninsula Hotels Introduces New Interactive Website

The Peninsula Hotels' new experiential website - peninsula.com - aims to tell a deeper story about the brand and its unique properties, offering an immersive, rich and dynamic digital experience that is captivating and visually impactful with extensive use of videos and photography.

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Why aren't hotel chains more worried about AirBnB? | By Peter O'Connor

It looks as if Airbnb Inc. the online service that lets people rent their homes to travelers may become one of the world's most valuable startups. The company is reportedly in advanced talks with private equity firms to raise funds that would give it overall market value of $10 billion - higher than major hotel brands such as Wyndham Worldwide (US$9.4 billion) or Hyatt (US$8.4 billion). With a strategy to clearly position themselves as a full-blown hospitality brand, such comparisons are both interesting and relevant. But are the company's ambitions realistic?

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French Hotel Industry Performances - February 2014

The month of February saw mixed results. At the national level, occupancy and average rates dropped slightly, without, however, entirely collapsing. The Luxury segment was the only one to stay on course, posting positive results. Paris - usually spared from downturns - did not manage to escape during February. Conversely, other destinations benefited from bright spells, giving rise to contrasted results.

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New Hilton brand won't be millennial-focused | hotelnewsnow.com

Hilton Worldwide Holdings' president and CEO Chris Nassetta last week drew back the veil a little more surrounding the company's efforts to develop at least one new lifestyle brand. As it turns out, there might be more than one brand in the newly public company's future. As Nassetta discussed previously with Hotel News Now, a lifestyle product is definitely in the cards for Hilton, Nassetta said during an onstage Q-and-A session at the 26th annual Hunter Hotel Investment Conference. That new brand, though, is likely to be designed to appeal to a broad range of customers rather than being focused on the millennial traveler.

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What Tech Stories Do Hotel Operators Read?

Softscribe Inc., an Atlanta-based technology public relations firm, compiled a list of its top 70+ most read press releases and stories during the past 4 quarters, based on clicks back to client websites. I was amazed to see how the power of name recognition, and a clear tech benefit solution to solve operator challenges, delivered results for our clients, said Julie-Keyser Squires, CEO of Softscribe Inc. Operators want to know what peers are thinking and how to solve their own operational problems.

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As hotel booking engine Room Key turns two, it looks to loyalty personalization | tnooz.com
Room Key, a US-based hotel booking engine, recently turned two years old. We wanted to check in for an update from the company, which is owned by Choice Hotels, Hilton, Hyatt, InterContinental, Wyndham and Marriott. We spoke by phone with CEO John F. Davis III. On a scale of 1 to 10, how successful has Room Key been? By what yardstick? I'm pleased. We've doubled our conversion rate since launch. The hotel chain shareholders are pleased, too. They like the amount of bookings they're getting out of Room Key. We're not profitable yet, because we're reinvesting in the product for future growth. The shareholders are okay with that.

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Assembling a Custom PPC Management Solution Hilton Worldwide & Acquisio | stateofdigital.com

What do you do when you have tried the usual Media Agency / PPC platform combination and you are still left wanting more? If you are Hilton, you go, identify partners and put together a winning solution that addresses perfectly your needs using the right people and customising Technology to your requirements with flexible partners such as Acquisio.

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HMH - Hospitality Management Holdings to Unveil New Identity for Coral Hotels & Resorts during Arabian Travel Market 2014

Coral Hotels & Resorts is undergoing a major brand overhaul and will soon have a new corporate identity that will be rolled out during the Arabian Travel Market (ATM) this year. Making the announcement, Laurent A. Voivenel, CEO, HMH - Hospitality Management Holdings, said, \"We operate in a highly competitive, complex and dynamic environment. Having been 10 years in operation, we felt it was time to refresh the identity of Coral Hotels & Resorts because of the challenges and opportunities we see as we expand.

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IHG & Amadeus Form Strategic Relationship On Development of Consumer Technology

IHG (InterContinental Hotels Group) is building on its long track record of industry-leading insight and innovation with the announcement of a strategic relationship with Amadeus, the leading provider of advanced technology solutions for the global travel industry.

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March

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GBTA Forecasts China Business Travel Spend to Increase by 15 Percent in 2014, Double the Rate of GDP Growth

The Global Business Travel Association (GBTA) Foundation, the voice of the global business travel industry, today announces the results of its latest GBTA BTI Outlook China report, a semi-annual analysis that relates unfolding economic events at home and abroad to their resulting impacts on China's business travel market. The report, sponsored by Visa Inc., includes the GBTA BTI; an index of business travel spending that distills market performance over a period of time.

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Middle East Hotel Development Cost Trends

The HVS Middle East Hotel Development Cost Trends answers the industry's need for a comprehensive regional benchmark report that focuses solely on hotel development costs. For the purpose of this publication, HVS has tracked, analysed and compiled hotel development costs in key Middle Eastern markets since 2010. Each year, HVS Consulting & Valuation researches development costs from our database of actual hotel construction budgets, industry reports, and cost benchmarks per brand provided by hotel management companies. These sources provide the basis for our range of elemental costs per room. The markets presented in this report are the UAE, Saudi Arabia (KSA), Qatar, Bahrain, and Oman.

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The four essential hotel parities - rates, content, rooms and market | hotelspeak.com

Hotel marketers know that maintaining rate parity is one of the biggest challenges in the online distribution of hotel inventory, but what we often overlook are the other parities that can influence your chances of increasing direct bookings. This article looks at four essential parities: Rate, content, room and market. You have to sympathise with revenue managers (or those who set your rate strategy) the list of rate parity woes is ever-growing; corporate rates are being offered to consumers, VAT isn't being included on pricing, inclusions (breakfast etc) not being made clear, non-transparent pricing (per person vs. per room), lack of clarity of rate types on offer, mixed messaging on cancellation policies etc.

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HotStats MENA Chain Hotels Market Review February 2014

Profits soared in Dubai hotels as occupancy levels exceeded 87 percent - Hotels in Dubai maintained robust performance throughout the month of February, as all key indicators reached the highest levels amongst the five cities surveyed in the MENA region, according to the latest data from HotStats.

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Hotel Oversupply Post Expo 2020 in Dubai? wsj.com

Hotels in Dubai enjoy some of the highest occupancy rates in the world. Tourists flock from around the region and afar to bask in the emirate's winter sun, lie on its beaches and attend its glitzy events.

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HeBS Digital Invites Hoteliers to Grow Online Revenue with Is Your Digital Marketing Vendor Just Not into You' Promotion

HeBS Digital, the industry's leading digital technology, full-service hotel marketing, website design and direct online channel consulting firm, has launched the \"Is Your Digital Vendor Just Not That into You\" promotion for hoteliers looking to grow their website revenues and ROIs. Recognizing that the key to site conversions and successful ROIs is a strong client-partner relationship, HeBS Digital invites all hoteliers who are currently unsatisfied with their vendor relationships to jump ship now to save 20% on a Responsive Website Design Package.

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How to Increase Direct Bookings For Your Hotel | By Jean Francois Mourier, CEO of REVPAR GURU

Promoting your property online is crucial to the success of any hotels' business today. Properly promoting your hotel through the online channel (including OTAs, the direct channel, social media, etc.) can help a property drastically increase its brand recognition with potential guests and will help to sustain your competitive edge as great online visibility ultimately leads to increased sales.

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Design Hotels' New Website Turns to Storytelling to Build the Brand | skift.com

Claus Sendlinger, CEO of Design Hotels, must be shaking his head these days. While the seismic shift toward content marketing is suddenly a hot topic today in hospitality and tourism circles, Sendlinger has been fine tuning the art of brand storytelling since the company's inception in 1993. Based in Berlin, Design Hotels is a network of 250 hotels in 46 countries. Boutique in size and demeanor, all of the hotels share a stridently confident and well-defined design vision. In February, after more than a year in development, the new designhotels.com launched as a culmination of Sendlinger's efforts to create a community of hip hotels and design-conscious consumers.

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NYC's Pod Hotel: Why They Should Rename it 'Disco Starship' | curbed.com

\"Where are you staying?\" \"The Pod 51.\" My friends looked worried, as if I had just admitted to volunteering for a social experiment. The kind you subject yourself to for fast cash. They offered to put me up. I didn't need the charity. Instead of staying in one of New York's one hundred million regular hotels (note to editor: that should probably be fact-checked on Wikipedia?), I had chosen to spend a few nights at a swanky dormitory that played techno in the lobby. Why? Because I make impulsive emotional decisions. It should be apparent that I am, in no way, a qualified critic of the hospitality industry.

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British Hospitality Association (BHA) Launches New Sector Programme For Serviced Apartments

The British Hospitality Association today launches its new sector programme for serviced apartments and welcomes its first serviced sector member, Think Apartments.

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HotStats European Chain Hotels Market Review February 2014

Whilst both cities increased revenue per available room (RevPAR) in February by 1.1% and 3.0% respectively profit per available room fell in both markets, according the latest data from HotStats.

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Sceptre Hospitality Resources Unveils New, Innovative Booking Experience

Sceptre Hospitality Resources today announced their new Internet Booking Engine (IBE) which will be released to the industry in April 2014. The new IBE includes responsive design, a shopping cart style booking process, persuasive messaging, and the brand new Call-to-Continue feature, among other exclusive functions.

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The 11 Most Awesome Hotel Guest Perks in Los Angeles | curbed.com
Hotel amenities just keep getting better/crazier. With features like WiFi and flatscreens becoming standard (and now practically a requirement), fancy hotels are now in a position where they have to get creative to set themselves apart. Here are Los Angeles's most insane hotel guest perks...

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Wingate by Wyndham Debuts Refreshed Hotel Prototype

The Wingate by Wyndham hotel brand, part of Wyndham Hotel Group, today unveiled a refreshed new-construction prototype concept that evolves the guest experience to better meet travelers' needs while lowering development costs and capturing greater efficiencies for hotel owners. The updated design for the new-construction brand creates an open, inviting lobby and lounge space that allows guests to stay connected and productive in contemporary surroundings, creating a social setting suitable for work or leisure that guests seek. The design also reduces the costs for hotel owners to build and operate a new Wingate by Wyndham property on a more efficient footprint, offering approximately 10 percent in savings compared to the brand's previous prototype. \"Wingate by Wyndham has always been a consistent, value-driven brand, but we are continuously looking for ways to further evolve the experience for our guests,\" said Bill Hall, brand senior vice president of Wingate by Wyndham. \"The relaxing lobby space and integrated connectivity, along with Wingate by Wyndham's mainstays of all-inclusive pricing, free breakfast daily and spacious guest rooms, will give guests the productivity, comfort and social surroundings they now expect from their hotel stays.\" He continued, \"Along with evolving the brand to keep it relevant in today's marketplace, we are focused on giving our franchisees a high-performing, reliable product. With the steady interest and growth in construction the upper-midscale and midscale segments are experiencing, this prototype is available at the right time to meet that demand and to help hotel owners and developers obtain the highest possible returns for their investments at a lower development cost.\" The open lobby offers guests a relaxing social environment with comfortable furniture in natural tones, as well as a slotted ceiling that lets in natural light. Integrated technology is found throughout the space, including multiple

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In-depth review of travel reviews gaming the system, popularity and more | tnooz.com

What is the travelling public's perception of travel reviews? Are they valuable or gamed to death? Or still a vital cog in the machinery of a purchase? The Worms University of Applied Sciences has pulled together research on reliance on review sites, how credible they are considered and what consumers like to see. The study from the institution's Department of Tourism reveals more than half of hotel customers always consult review site before booking. Of the 1,021 internet users surveyed, about 17% say review sites are essential to booking, 31% say important and 48% say important but recognise the need to handle with care.

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The Next Gen Traveler Holds the Keys to the Future of Hotels | Marriott's Arne Sorenson Linkedin Post
For years the hospitality industry was focused on capturing the loyalty of the road warrior. He was a baby boomer and took many business trips a year, collecting hotel and airline points to cash in with his family for summer vacation. Today we're focused on a new customer. Let's call her Jia. Think of her as having just turned 30. She has scored a new job -- with her fifth employer. One of the best perks of her new job, as she sees it, is that it involves travel. A lot of travel. The best news for our industry is that Gen Y's love to travel. She is part of a coming boom of Next Gen frequent travelers who already make up a quarter to a half of all travelers in the world's major markets. So, which companies win her loyalty?

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Sharing Compelling Stories on Social Mediais Boosting Bookings, Driving Loyalty

If customer loyalty is stagnant, perhaps it's because you're putting out boring social media content. To be engaging to travelers, hoteliers need to be creative by using compelling stories -- not just standard promotions or a rehash of weekly events -- when posting on the major social channels. Developing content for each target audience -- and in an appropriate format for each platform -- is key to being \"liked,\" and the more people like you, the more likely your guests will be loyal.

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The Future of Hotel Brands | hotel-industry.co.uk

In a previous article on hotel branding (31 December 2013), I outlined an alternative approach to developing hotel brands. How you must stand for something and give your customers something to believe in. And how you must have a brand that matters to your guests, one that's head and shoulders above your competitive set and one that let's your marketing work a good deal harder for you.

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W Hotels Defends $3000 Social Media Wedding Concierge | fastcompany.com

As you may have heard, W Hotels in New York is offering its wedding clients a new service. For $3,000, the soon-to-be betrothed can hire a social media wedding concierge who will live-tweet their big day, create a wedding hashtag, set up a wedding blog, and even curate registry wish list[s] and dream honeymoon Pinterest boards to inspire.

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Orient Express: Hotel Chain Railroads Its Storied Name | wsj.com

Orient-Express Hotels Ltd. is trying to reshape its image by leaving the name of the 38-year old company back at the station. The owner and operator of 35 luxury properties, from Grand Hotel Europe in St. Petersburg, Russia, to the Copacabana Palace in Rio de Janeiro, this month changed its name to Belmond, which the company says is derived from the Latin words for \"beautiful\" and \"world.\" Belmond also said on Friday that it completed a $657 million debt refinancing that nearly tripled its average loan maturity to 6.3 years. A $105 million revolving credit facility, along with a recent hotel sale and its existing cash, gives the company up to $200 million to invest in property acquisitions and upgrades to its roster of historic hotels.

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HotStats UK Chain Hotels Market Review February 2014

With the UK hotel market posting a consecutive second month of strong growth, hoteliers in the East of the country experienced year-on-year increases across all key performance indicators and recorded the highest growth in gross operating profit per available room (GOPPAR) of 48.3% in February, according to the latest data from HotStats.

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GBTA Files Comments with DOT Asking for Ban on Cell Phone Voice Calls During Flights

On Wednesday, the Global Business Travel Association (GBTA) the voice of the global business travel industry filed comments on the Department of Transportation's Advanced Notice of Proposed Rulemaking (ANPRM) Use of Mobile Wireless Devices for Voice Calls on Aircraft.

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GBTA Foundation Research Reveals Impact of Business Travel on U.S. Economy and Jobs

A new report issued today by the Global Business Travel Association (GBTA) Foundation the voice of the global business travel industry highlights the positive economic impact that road warriors have on the nation's economy and explores the quantitative impact business travel has on the U.S. economy. According to the study, business travel was responsible for about 3 percent of U.S. GDP in 2012 ($491 billion), and for every 1 percent increase in business travel spending, the U.S. economy gains an additional 71,000 jobs, nearly $5 billion in GDP, $3 billion in wages and $1.2 billion in tax collections.

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Analysis: Will OTA's service soon match the high street? | travelweekly.co.uk

There's a widely held assumption that holidaymakers are faced with a pretty stark choice. Either they opt to give their business to an online travel agency selling on price but offering little in the way of customer service. Or they go with a more local, probably smaller, brand they have heard of, pay more, but in return get great advice and reassuring 
after-sales support. It's what some observers describe as the dichotomy between being transactional and relational. Although web retailing does not necessarily equate to a customer service-free zone, expectations of that human touch when dealing with a website are naturally lower.

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Online Travel: How Google Wins Even If It Loses | ycharts.com

There's hardly an area of technology or digital content in which the incumbents don't fear Google (GOOG), which, due to its domination of Internet search, can have a big say over where on the Web curious consumers wind up. Online travel is among the areas Google is throwing its weight around. Go ahead and Google Hong Kong hotels, and you'll see something that didn't exist a few years ago: a horizontal stripe across the top of the page of actual hotels, drawing users' eyes away from the listings of a normal Google search, the stuff that appears below, which is largely online travel agencies. Click on hotels in the stripe and you'll be led to a reservation system of sorts, one in which Google gets more income.

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Europe's hotel industry continues along the route towards recovery - MKG Reports

The return of a stronger demand is leading to 1.9 points of improvement for occupancy rates at properties, where the OR is almost 60%. Such properties were able to resume increasing their average daily rates, which grew by 0.5% across the month. February thus closes with 3.9% growth in Revenue per available room at hotels on the Old Continent, where it is close to 50 euros. The rise in hotel performances concerns almost all categories, except for the Budget category that struggles to reverse the trend and remains stable with respect to last year (-0.1% of the RevPAR).

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Minnesota Chapter Named Chapter of the Year at HSMAI Mike Leven Leadership Conference

HSMAI announced the Chapter of the Year winner and its Chapter Best of the Best Awards at its annual HSMAI Mike Leven Leadership Conference in Las Vegas.

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How Ian Schrager became London's hottest hotelier | gq-magazine.co.uk

Ian Schrager, 67, opened his third Edition hotel (in association with Marriott) in London's Berners Street in September. Here, the godfather of the \"superclub\" (he co-owned New York's legendary Studio 54, before going on to create design-led hotels such as Morgans, the Delano and the Mondrian) shares a little of the hard-won wisdom that's earned him the sobriquet \"the Warren Buffett of boutique hotels\"...

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Interview: Accor's CMO on What Hotels Need to Learn From McDonald's | skift.com

Gregoire Champetier is in charge of marketing for Accor, one of the world's largest hotel groups with properties in 92 countries. He is responsible for keeping track of mobile, social, personalized, real-time marketing trends and implementing strategies for more than a dozen brands. Before joining Accor in 2011, Champetier worked in marketing roles at McDonald's for ten years and was part of the team responsible for making France the second-most profitable market for the fast food chain.

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Loyalty Programs for One-of-a-Kind Hotels | nytimes.com
It's a decision many business travelers would rather not have to make: stick with the big, predictable hotel chain and accumulate rewards points, or stay at the offbeat independent hotel but give up any rewards. Now, independent hotels are finding a way around that decision by banding together to offer loyalty programs that reward repeat customers and attract new ones. Groups including Leading Hotels of the World, the Preferred Hotel Group and the Stash Hotel Rewards program are among the rising number of groups offering incentives to repeat customers who stay at their independent hotels.

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Airbnb Eyes Expanded Hospitality Services | time.com

The home- and apartment-sharing service is looking to provide comprehensive travel services for all parts of customers' trips. The company says it's planning to tackle everything from car service to room cleaning The home- and apartment-sharing company Airbnb is looking to become a one-stop-shop in the hospitality business, expanding its menu of services offered to everything from airport pickups to room cleaning. Our business isn't [renting] the house, CEO Brian Chesky told Fast Company in a recent interview. Our business is the entire trip.

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Hotels ramp up apps for meetings planners | travelweekly.com
Starwood Hotels & Resorts and Marriott International are among the large U.S. hotel companies that have stepped up efforts to broaden mobile apps and website features for meetings planners who want to remotely set up and tweak details for their events. Starwood, which debuted its eVent Portfolio Web-based app last October, has more than doubled the number of hotels for which the app can be used to 35. It is looking to make it available for 575 properties by year's end.

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Scandic tops Nordic hotel rankings

Scandic came in in first place in the annual BDRC survey in which more than 2,450 hotel guests value hotel brands and rank the chains they prefer. The distinction just goes to show that Scandic's wide-ranging initiatives are appreciated by guests.

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How to win, manage and optimise Hotel Prices Ads on Google | tnooz.com

As we all know, Google entered the hotel metasearch game with the introduction of Google Hotel Price Ads (HPA) in a number of Google products. These included Google Hotel Finder, Google Maps, Google+ Local and Google Search on desktop, tablet and, increasingly, mobile devices. According to Google: Hotel Price Ads is a feature that assists users who are researching travel by surfacing hotel rates and availability across Google properties. So why it is important for you? In a recent Google partner event during ITB Berlin, Nicola Simionato, Google's general manager for travel in EMEA & APAC, explained why Google introduced HPA.

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HOTELS Interview: Marriott's new take on advertorial | hotelsmag.com

In 2013 Marriott Hotels entered into a unique content marketing partnership with the magazines Fast Company, Wired and news website Mashable. Marriott International, Bethesda, Maryland, says the content marketing is meant to reach the next generation traveler with articles that cover travel topics and include links to Marriott Hotels' Travel- Brilliantly.com website, where visitors are invited to share their ideas to improve the modern travel experience. To find out more about Marriott's content marketing strategy, HOTELS spoke with Karen Olivares, director, brand marketing, Marriott Hotels.

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Cendyn Arcaneo To Introduce End-To-End Strategic Meeting Management Platform at Pharma Forum 2014 that revolutionizes Event Execution and Measurement

Cendyn Arcaneo, a dedicated full-service agency specializing in turnkey solutions that drive bottom line results for the events industry, today announced that it will be showcasing a new way enterprises can strategically manage their meetings at the upcoming 10th Annual Pharma Forum 2014 (Pharmaceutical Meeting Management Forum) March 2426th held in Orlando, Florida. The Pharma Forum 2014 is known as the \"go-to\" event for pharmaceutical and medical meeting professionals in the life sciences industry. The forum, taking place at Orlando World Center Marriott in Orlando, Fla. and featuring more than 60 speakers and 40 sessions, will also cater to hoteliers and other suppliers serving the medical meetings industry.

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Increase Guest Value without Reducing Rates | Market Metrix Blog

Value for price is consistently a top driver for guest loyalty. Of course the tricky thing about improving perceptions of value is figuring out which levers to pull. You can always reduce price. But price cuts hurt revenue and are easily matched. Brands are much better served by using product and service offerings to improve value profitably.

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Finding Your Upsell Sweet Spot | By Klaus Kohlmayr

Despite occupancy rates that have returned to pre-recession levels in many parts of the world, it is still not clear what 2014 will hold for the hotel market in regards to RevPAR and ADR. In fact, even industry experts are at odds on those projections(1). This apparent ambiguity suggests that, in order to achieve a full recovery, hoteliers need to maintain their focus on optimizing revenue, and not be content merely with achieving heads in beds.

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Holiday Timing Helps Boost February Global Leisure Bookings and Rates

Valentine's Day falling on a Friday helped boost global leisure bookings and rates in February, according to Pegasus Solutions. Last month, online bookings for leisure travel rose +4.6% over February 2013, and rates climbed a solid +4.0% higher, according to the largest processor of electronic hotel bookings.

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Shift in Hotel Retail Impacts Revenues and Profits | By Robert Mandelbaum and Gary McDade

Hotels provide retail operations primarily for guest convenience and satisfaction, and are, in general, only a small part of total hotel revenue. Of the properties in the Trends in the Hotel Industry database of PKF Hospitality Research, LLC (PKF-HR) that reported retail sales and expenses, retail sales made up just 0.9 percent of total hotel revenue in 2012. Retail operations vary greatly depending on the type of hotel. The retail department at large full-service, resort and convention hotels often includes clothing stores, gift shops and newsstands. Limited-service, select-service, and extended-stay properties frequently operate just a kiosk or mini-mart located next to the front desk that sells items mainly for the guest's convenience, such as snacks, drinks, and microwavable food.

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Peter Stockmann Presented with IACC-America's Highest Honour

IACC-Americas has announced that Peter Stockmann, Chairman and COO of 3P Business Solutions of Bloomfield Hills, MI is the recipient of the coveted Mel Hosansky Award for Distinguished Service, IACC-Americas' highest and most prestigious honour. TJ Fimmano, President of IACC-Americas (and General Manager, Dolce Hotels & Resorts at GE Crotonville), presented the award last week at the association's 33rd annual conference at Pacific Palms Resort in Los Angeles, CA.

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How Much To Give Hotel Staff: The Ultimate Guide To Tipping | curbed.com

Hotel tipping is one of those things that can paralyze even the most experienced of travelers with indecision. Who to tip? When? How much? The exchange can become quite awkward, even if you are prepared with a stack of dollar bills, and decidedly worse if you start over-employing the \"I'll get you next time\" strategy. There's also a question of expectations. At a modestly priced hotel, should guests tip at all? Freelance travel writer Renee Sklarew tackles the issue by going to the experts for this special Hotels Week report.

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Fairmont Hotels CEO on global ambitions | theglobeandmail.com

Fairmont Hotels & Resorts CEO William Fatt oversees hotels around the globe operated under the Fairmont, Raffles and Swissotel brands, but with the Qatar Investment Authority as a major investor, he's focused primarily on managing the luxury hotels and says there's just a limited number of hotel brands the company would be interested in owning. \"Four Seasons would be an example,\" Fatt says. \"I don't want to in any way imply that that's likely - but that would be an example of a portfolio addition that would be really, really good. And we pay a lot of money for portfolio additions that strategically fit with us.\"

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Travel & Tourism contributes 9.5% to the global economy in 2013 - WTTC Reports

Travel & Tourism's contribution to the world economy has grown for the fourth consecutive year and is expected to show even stronger growth in 2014. But policies need to be implemented to increase tourism receipts and jobs. That is according to The World Travel & Tourism Council (WTTC), which releases its 2014 annual economic impact data today.

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How reputation became online currency | Interview with Joshua Klein, author of Reputation Economics

Joshua Klein, author of Reputation Economics, discusses how emerging technology is changing commerce as online reputation and data allow companies to tailor their offer to individuals.

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STR Global: Middle East & Africa results for February

The Middle East/Africa region reported positive performance results during February 2014 when reported in U.S. dollars, according to data compiled by STR Global.The region reported a 1.3-percent increase in occupancy to 67.4 percent, a 2.7-percent increase in average daily rate to US$177.42 and a 4.0-percent increase in revenue per available room to US$119.55.\"The Middle East still is driving performance in the region\", said Elizabeth Winkle, managing director of STR Global. \"Jordan, Oman and Saudi Arabia are all posting both occupancy and ADR growth (in local currency). Jordan and Bahrain are reporting the largest occupancy growth. Dubai is still reporting high occupancy; the new supply coming in is being absorbed and we are seeing double-digit rate growth\".Highlights among the Middle East/Africa region's key markets for February 2014 include (year-over-year comparisons, all currency in U.S. dollars):

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STR: US results for week ending 15 March

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 9-15 March 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 1.9 percent to 67.8 percent. Average daily rate rose 3.8 percent to finish the week at US$116.35. Revenue per available room for the week was up 5.8 percent to finish at US$78.93. Among the Top 25 Markets, Denver, Colorado, increased 20.8 percent in occupancy to 77.9 percent, reporting the largest increase in that metric. San Diego, California, followed with a 12.2- percent increase to 81.7 percent. Chicago, Illinois, posted the largest occupancy decrease, falling 6.9 percent to 63.8 percent. New Orleans, Louisiana (+38.7 percent to US$195.98), and Denver (+11.9 percent to US$104.95) reported the largest ADR increases. Six markets achieved RevPAR increases of more than 15 percent: New Orleans (+43.1 percent to US$174.34); Denver (+35.3 percent to US$81.79); San Diego (+19.9 percent to US$110.82); Atlanta, Georgia (+18.2 percent to US$68.40); San Francisco/San Mateo, California (+17.2 percent to US$148.33); and Los Angeles/Long Beach, California (+16.6 percent to US$118.55). New York ended the week with the largest ADR (-8.4 percent to US$227.22) and RevPAR (-13.4 percent to US$187.75) decreases for the week.

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Social Customer Service Performance Report: Analysis and Insight from 20 Top Hotels

Todays guests have the power to publicly persuade and dissuade friends, family and followers from booking with a specific hotel brand, all in 140 characters or less. Our latest report focuses on the social customer service performance of 20 of the largest hotel brands, providing key insight and recommendations for creating a better social customer service strategy along the way.

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As Airbnb Enters the Fray, Hotels Are the New Airlines | thestreet.com

\"Men as smart as myself have got their asses handed to them on a sling with the airlines.\" -- Gordon Gekko, Wall Street Gekko, the iconic character played by Academy Award winner-Michael Douglas in the 1987 classic Wall Street, remarked airlines have historically been a terrible investment. If airlines are on a steady mend, it might be time for investors to begin worrying about the lodging industry, especially as home sharing website Airbnb and its publicly traded competitor HomeAway (AWAY_) seek to disrupt consumers' travel habits.

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Facebook speaks: how engagement in travel is evolving | tnooz.com

Lee McCabe has been the global head of travel at Facebook, the social network with 1.2 billion users, since October 2012. A veteran of Expedia, he knows the travel industry well. McCabe recently spoke with Tnooz by phone about how travel marketers are getting better at using Facebook to gain transactions. He had a lot to say about mobile, particularly about how Facebook can help travel companies maintain engagement with their own branded mobile apps. He also thinks travel suppliers still haven't fully grasped how mobile will upend their digital marketing strategies.

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Hotel rate parity lives on | By Harvey Chipkin
With the recent dismissal of an antitrust case accusing hoteliers and online travel sellers of price-fixing, the practice of hotel rate parity is likely to live on for now. Rate parity is the industry-wide practice of hotel chains setting and controlling the best available rates offered through various distribution channels. Rate parity does not involve hotel companies setting prices in collusion with competitors. A rational' business practice Last month a federal judge in Dallas dismissed a consolidated class action suit brought against major hotel companies and online travel sellers, including Orbitz, Priceline and Expedia. The suit accused Starwood, InterContinental Hotels Group and Marriott, among others, of conspiring with OTAs to set prices.

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How to Supercharge Your Hotel Revenue After Rebranding | By Vikram Singh

Once upon a time in December 2012, there was a hotel asset. It lived in a spectacular location, right on the shore of the Pacific Ocean. But alas, it was caught in the middle of an epic battle between The Brand (who managed the hotel) and The Bank (who owned the hotel). This 500+ room hotel was located in one of the fastest-growing cities in the US. The Brand had a strong presence in this location, and in other metropolitan cities. It was a regular haunt of A-list to D-list stars.

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Still an Outsider in Hotel Investment: Schrager

Ian Schrager, Chairman/CEO/Founder of Ian Schrager Co., discusses his lifetime achievement award and why he views himself as an outsider in the hotel investment industry. He speaks on Bloomberg Television's \"The Pulse.\" (Source: Bloomberg)

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What Do Hotel Bookings Tell Us About the Economy? | Interview with Choice CEO Stephen Joyce

Choice Hotels International President and CEO Stephen Joyce discusses the company's growth and Facebook's acquisition of WhatsApp on Bloomberg Television's \"In The Loop.\" (Source: Bloomberg)

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How Airbnb is Impacting the Hotel Industry | Bloomberg interview with Doubletree By Hilton Global Head John Greenleaf

Doubletree By Hilton Global Head John Greenleaf discusses the company's expansion strategy and the \"Cookie Care\" campaign. He speaks with Stephanie Ruhle and Alix Steel on Bloomberg Television's \"Market Makers.\" (Source: Bloomberg)

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The rise of Airbnb - Interview with co-founder Nathan Blecharczyk

Nathan Blecharczyk, Airbnb co-founder and CTO explains his company's business model and discusses the tax implications they will soon face. Benjamin Horowitz, Andreessen Horowitz general partner, provides insight.

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Stash Hotel Rewards Expands Further into Pennsylvania with Three New Properties

Stash Hotel Rewards, the nation's largest points-based rewards program for independent hotels, today welcomed three new Pennsylvania partner hotels Bear Creek Mountain Resort, The Priory Hotel and Shadyside Inn All Suites Hotel. As with all Stash partner hotels, each new property provides travelers with a one-of-a-kind experience unique to the local culture. With these new additions, the Stash Rewards footprint grows to nearly 200 partner hotels across the United States including 7 partner hotels throughout the state of Pennsylvania.

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Genstar Capital Announces Sale of Leading Hotel Software Provider TravelClick For $930 Million

Thoma Bravo, LLC, a leading private equity investment firm, announced that it has entered into an agreement to acquire TravelClick, a global provider of innovative revenue generating cloud-based solutions for the $500 billion global hospitality industry. Thoma Bravo has agreed to acquire TravelClick from Genstar Capital for $930 million. The transaction is expected to close in the second quarter of 2014.

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Oberoi is the world's highest-rated luxury hotel brand, reveals ReviewPro research

Oberoi, Four Seasons and Orient Express (which recently changed its name to Belmond) lead the ranking for large brands, while Constance, Capella and Montage are the best rated small brands according to ReviewPro's seminal study measuring online guest satisfaction. The best rated individual luxury properties are Orient-Express' Palacio Nazarenas in Cusco (Peru), the Northern Belle (UK) and Rosewood's Jumby Bay (Antigua). Research is based on the Global Review Index, the hotel industry bellwether for online guest satisfaction developed by ReviewPro and used as the online reputation reference by thousands of leading hotels and partners like Cornell University, Sabre Hospitality Solutions and IDeaS to name just a few. ReviewPro, the leading provider of online reputation and social media analytics for the hospitality industry, has released its first annual Top Luxury Hotel & Brand Report, a landmark study on the luxury hotels and brands with the best online reputation according to ReviewPro's online reputation score: the Global Review Index (GRI). The research is based on the analysis of 839,593 online guest reviews published during 2013 for the hotels that industry tracker STR Global classified as 'luxury'. A total of 1,692 properties and 84 brands in all five continents were analyzed. The number of guest reviews of luxury brands increased 35% over 2012. ReviewPro divided the study into three areas: large brands (for groups with more than 20 properties), small brands and individual hotels. Oberoi Hotels & Resorts, with properties in India, Indonesia, Dubai, Mauritius, Egypt and Saudi Arabia took the #1 spot in the ranking for large brands, with an impressive 94.7% GRI score. Four Seasons and Orient Express, scoring 92.3% and 92.1% respectively, followed. The large brands that experienced the most significant improvement of their online reputation score in 2013 were Orient Express, Jaz Hotels and Kempinski Hotels. This was no small feat considering that a landmark stud

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Panelists Discuss U.S. Lodging Industry Forecast; 6% RevPAR Increase Predicted for 2014 & 2015

R.A. Rauch & Associates (RAR) hosted Onward & Upward: A Lodging Industry Forecast for 2014 on Friday, March 14, 2014 at the company's owned and managed Hilton Garden Inn San Diego/Del Mar. RAR president and renowned \"hotel guru\" Robert Rauch co-moderated the event with San Diego economist Gary London, president of The London Group Realty Advisors. The distinguished panel also included leading hospitality attorney Guy Maisnik, Partner, Vice Chair, Global Hospitality Group at JMBM; market leading hotel broker Alan Reay, President, Atlas Hospitality Group; and digital media and sales specialist Sandra Shapira, Director of Sales, TravelClick.

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Ferrari broadens lifestyle pursuits with Spain theme park, first hotel | luxurydaily.com

Italian automaker Ferrari announced plans for a Ferrari Land theme park to be built in conjunction with PortAventure Entertainment, Barcelona, along with the brand's first hotel. The theme park calls for an investment of $139.5 million and is slated to open in 2016. Since Ferrari is in the business of acquiring consumers but also breeding enthusiasts, the new park may help the brand captivate people at a young age.

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eRevMax Channel Ecosystem connects with leading Japanese OTA for deeper integration

eRevMax has completed integration with Rakuten Travel to offer XML connectivity to its growing base of hotel customers. Accommodation providers, selling inventories on Rakuten Travel, will now be able to make real-time ARI (Availability, Rates & Inventory) updates and receive bookings generated on the channel through eRevMax solutions directly into their property management system.

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Dynamic pricing matches rates with demand

Sources suggest dynamic pricing is one tool revenue managers can use to combat rising online travel agency commissions.

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Cornell Report Focuses on Travel Planners' Decision-Making

A new report from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration documents the series of thought processes that consumers use to make their travel plans. The CHR report examines how the hospitality industry can connect with those processes to assist consumers' decision making and trip planning. The report, \"Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning,\" by Kimberly M. Williams, applies an eight-point cognitive framework to travel planning and outlines the implications of this framework. The report is available at no charge from the CHR.

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GBTA Research Reveals Insight into Hotel Policies and Programs

A new report issued today by the Global Business Travel Association (GBTA), the voice of the global business travel industry, evaluates corporate hotel policies and programs across the United States and explores how much control corporate travel managers have over their employees' hotel spending. The study found that more than half (58%) of travel managers feel they have more control over their company's hotel policy than they did a few years ago. When it comes to hotel programs, corporate travel managers view their primary responsibilities as:

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Hotel And Dining Price Hikes Drive Mild Daily U.S. Travel Cost Increases | businesstravelnews.com
Led by hotel and dining price increases, the average daily on-the-ground business trip cost in the United States inched upward by nearly 2 percent from last year in BTN's 2014 Corporate Travel Index, which measures daily hotel, rental car and dining expenses in 100 U.S. markets.

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Hotel Representation Company LWH Hotels Rebrands Under The Name L.E. Hotels

Hotel representation company LWH Hotels, a collection of boutique hotels found in 23 countries across the globe, announced today it will be known as L.E. Hotels. Under its rebranded name, L.E. Hotels will continue to hold true to its signature-personalized service throughout its collection of hotels. L.E. Hotels properties are located in or around historical or extraordinary locations worldwide, generally reflect local cultural sensibilities, and often have compelling design and architectural elements.

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American Express Enters into Agreement to Create Joint Venture for Business Travel

American Express Company (NYSE:AXP) today announced that it has signed an agreement to create a joint venture for its Global Business Travel division (\"GBT\"). Under the agreement, American Express will share ownership of the joint venture with an investor group led by Certares. In the proposed transaction, American Express will separate its GBT operations into a dedicated holding structure, which will include certain assets and liabilities that currently comprise GBT, and will have a 50% ownership stake in the joint venture following the closing. In exchange for an investment of $900 million in the joint venture, the investor group will hold the remaining 50%. American Express initially announced its intention to pursue this joint venture transaction in September 2013.

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HSMAI Launches Government Insider Program

First webinar covers federal government bid process

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inside Airbnb's Grand Hotel Plans | fastcompany.com

How Brian Chesky, the millennial impresario behind red-hot airbnb, teamed up with Chip Conley, the hotel industry's last black-sheep innovator, to reimagine the $6 trillion travel biz and, in the process, build the world's largest hospitality brand. When I first heard of \"the sheet,\" I assumed it was bogus. Word was that Airbnb CEO Brian Chesky had boiled down his strategic road map--all of Airbnb's secret plans for 2014--onto a single piece of paper. Yet on an early evening in late January, I am sitting in a conference room at Airbnb's San Francisco headquarters across from Chesky and Chip Conley, Airbnb's recently appointed head of global hospitality, and Chesky is wondering aloud whether to show me the fabled document. Even as he's talking about it, I am still unsure whether I'm being punked.

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The Fast Bookers Vs. Intensive Researchers in Online Travel Booking | skift.com
A fascinating new piece of research from GfK, the large market research company, as part of its travel practice, on how digital consumers are booking travel online. The research, presented at ITB conference in Berlin last week by Matthias Hartmann, CEO of GfK Group, used a panel of German travelers and among other habits looked at the online research behavior of two different groups before their bookings: what it calls fast bookers and intensive researchers.

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The Continuing Evolution of TripAdvisor | MMGY Interviews Martin Verdon-Roe is VP, Global Display for TripAdvisor

Mr. Verdon-Roe shares:

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The Beacon-Enabled' Hotel Of The Digital Age | By Tim Groot

Our homes are becoming more and more connected to so-called 'smart homes'with smart tv's, smart fridges, and smart lights. Hotels want to give the feeling of comfort and one way to achieve this is to replicate the feeling of being at home. Smart homes are the future and Hotels should embrace change and be at the forefront of technological innovation.

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Priceline CMO eyes bigger role in on-property purchases via mobile | mobilecommercedaily.com

Priceline wants a bigger role throughout the travel experience, such as enabling hotel check-ins or on-site purchases, and views mobile as essential to realizing these goals. One of the ways Priceline is building on its initial success in mobile is with more contextually-relevant features, including incorporating location into the company's iPad application as well as two new products that are launching this week. Although the goal is to drive sales, Priceline's initiatives are increasingly moving away from viewing mobile solely for last-minute to everyday transactions.

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HVS Market Pulse: Fujairah

Fujairah is the fifth largest emirate in the UAE, covering 1,150 Km2 with a population of approximately 182,023 according to the most recent statistics. Located on the east coast of the country, facing the Indian Ocean, its 90 km-long uninterrupted coastline boasts some of the most splendid beaches in the UAE. Fujairah also has the only multi- purpose port on the east coast of the UAE, highlighting its strategic importance as a crude oil hub and storage facility, as well as a ship refueling bunker. Fujairah's economy is largely driven by subsidies and federal government grants, distributed by the government of Abu Dhabi. Local industry consists of agriculture, energy production, manufacturing of chemicals and plastics, metallic products, paper and wood products, textiles, as well as mining and quarrying. These industries witnessed high output growth during Dubai's construction boom in the years leading up to 2010. Since then, Fujairah's GDP grew at 4% in 2011 and 11% in 2012, reaching a total output of AED 12,843 million

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4 travel industry takeaways from Mobile World Congress

In early March, 85,000 mobile executives from across the world gathered in Barcelona for a week of mobile innovation and merriment. EyeforTravel's Gina Baillie was there

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Balancing direct and indirect business | hotelnewsnow.com

How's business these days? For many hoteliers, things are starting to get pretty good. Hoteliers I talk with are enjoying higher rates and occupancies, along with an overall improved business climate and increased optimism about the coming year. As tends to happen during good times, many of these hoteliers are taking this opportunity to evaluate their relationship with distribution partners and to explore ways to drive more business through direct channels. By Tim Peter, HNN columnist

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Newly Launched Belmond Invites Guests To Discover A World Of Legendary Travel Experiences

Orient-Express Hotels Ltd. today reveals its new brand identity, Belmond, ushering the company into an exciting new era by unifying its diverse collection of luxury hotels and travel adventures.

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Engaging Guests In Emotionally Valuable Moments | By Doug Kennedy

Hotel marketing professionals recognize that today's consumers are increasingly looking for genuine and authentic interactions with those they do business with. That is why smart companies from all service industries recognize that we have entered the era of \"hyper-personalization.\" When it comes to marketing, the evidence is everywhere. Just look inside your snail-mail inbox. Instead of receiving promotional letters and postcards that read \"Dear Valued Client\" or \"Dear Honda Owner,\" if you are like me you are probably receiving mailings starting with \"Dear Doug.\" Just recently I received a mailing from Jiffy Lube, almost to the day I was thinking it was getting time to change my oil. The postcard not only read \"Dear Doug,\" but also specifically referenced my 2013 Honda Odyssey Minivan being in need service.

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Open Hospitality Honored with More Website Design Awards

Open Hospitality, the web services division of Pegasus Solutions, has once again been recognized for leadership in hotel website design. Summit International has honored Open Hospitality with two leader awards for outstanding work in emerging media communications for two websites: www.mountainskyhotel.com created for The Mountain Sky Hotel in Alaska, and www.pegs.com created for Pegasus Solutions.

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Preparing Your Hospitality Executives & Staff for Effective Corporate Communication: Preparedness Versus Damage Control | By Erin Bagley and Leora H Lanz

This article aims to investigate how corporate communication in the hospitality industry should be utilized effectively. Section I focuses on how to ensure effective communication from your CEOs and corporate executives by reviewing case studies and recommendations on how to speak to both internal and external groups. Section II reviews company-wide communications in the digital age, and recommends protocol for adopting and enforcing social media standards for all employees, not just executives. Section III concludes by considering unique aspects of companies in the hospitality industry and evaluates the importance of these recommendations for hotels.

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The Top 10 Questions Hoteliers Should Be Asking Their SEO Vendor | By Erica Garza

With Google releasing over 500 algorithm updates each year and search engine results constantly in flux, Search Engine Optimization (SEO) best practices are always evolving. And with search engines contributing at least 50% of bookings on hotel websites, website SEO must be kept up to par via high-quality, helpful, engaging and relevant website content.

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Cabo Villas Beach Resort Sees Substantial Online Revenue Growth

Cabo Villas Beach Resort & Spa selected Vizergy Digital Travel Marketing in 2012 to boost their hotel Internet marketing efforts. This full service, 142-room independent property located in Cabo San Lucas felt the need to enhance their online presence to maintain their edge over the competition. Vizergy recommended that the property invest in a new custom website design to achieve higher rankings on major search engines, increase website traffic and deliver a higher percentage of relevant and ready- to-book guests. Vizergy received a Silver Adrian Award for digital marketing excellence for its work with Cabo Villas at the recent HSMAI awards gala.

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Boat Holes | By Ignacio del Riego Cuesta

One day, sharing some ideas with a General Manager he told me that a hotel is like a boat. A boat that has many holes on it and is always going to have. The point, he said, is to know which holes you want to fix at any given time, accepting that there are still other holes affecting the performance of the boat. GMs have a big picture perspective in order to get the boat to its final destination. Prioritizing and allocating resources is one of the keys for business performance. But, what if instead of fixing the holes we are just stepping on them to stop the water from coming in?

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Hotels Moving Into Old Buildings | nytimes.com

Reuse and recycle are taking on new meaning for hotels. The Lamb's Theater, a longtime fixture on West 44th Street inside the Manhattan Church of the Nazarene, is now the luxury Chatwal Hotel. In Philadelphia, the previously empty Lafayette Building near Independence Hall opened in 2012 as the Hotel Monaco. In New Orleans, new life is being breathed into the Cotton Exchange Hotel off Bourbon Street. As the hotel industry shakes off recession doldrums and new hotels are being built, the once-standard chain hotel has a sibling, hotels repurposed from existing buildings like offices, warehouses and hospitals.

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Benchmark Hospitality International Introduces Benchmark Conference Centers

Benchmark Hospitality International, a leading U.S.-based hospitality management company, announces the introduction of \"Benchmark Conference Centers\"(BCC) a new, innovative and preferred mark of distinction for the meetings market. Unveiled by Benchmark Resorts & Hotels under the umbrella of Benchmark Hospitality International, the prestigious designation classifies properties that are purpose-built with personally-tailored service, locally sourced and highly customized cuisine, together with Four Diamond lodging to provide the assurance of the most productive, rewarding and authentic meeting experience in the industry. Each Benchmark Conference Center meets a rigorous set of criteria and conforms to the requirements of the International Association of Conference Centers, though IACC membership is not a prerequisite. Third-party audits ensure BCC guest satisfaction performance meets or exceeds 94%, well above the industry standard of 90%. And, Benchmark has established a Benchmark Conference Center Brand Promise.

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HotelSwaps room exchange programme reaches over 100 hotel members within less than 12 months from its launch

HotelSwaps, the world's first hotel room exchange programme, has affiliated over 100 hotel members since its launch in early 2013. Baglioni Hotels, Corinthia Hotels & Resorts and Sanctuary Retreats are all among the hotel groups which have joined the programme.

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Why Pinterest is a Must Have For Hoteliers

Full-service digital marketing and social media engagement agency Lodging Interactive says pinning, re-pinning, commenting and liking photos and data on this popular online bulletin board will help hoteliers better engage with customers and keep online content and marketing messaging fresh, especially for hotel brands targeting female travelers

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Knowland Launches Redesigned Customer Training Platform, Knowland University

The Knowland Group, the largest data company in the global meeting and event industry, announced today the launch of its newly redesigned customer training platform, Knowland University. Knowland University is designed to be intuitive and easy to navigate and is a revolutionary tool for Knowland customers to hone their negotiation skills, expand their knowledge of cutting-edge sales techniques and learn about industry trends.

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Is Facebook A Sales, Marketing Or Customer Service Channel? | By Daniel Edward Craig

By now most hotels have a Facebook page, but many struggle with how much time to dedicate and what results to expect. Is Facebook a channel for sales, marketing or guest service? In ReviewPro's most recent webinar, we tackled these questions and more. Here are the highlights from our discussion.

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The TravelClick Perspective February 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 4.2% in committed occupancy for February 2014 - January 2015, based on group commitments and individual reservations on the books as of January 26, 2014 compared to the same time last year. The group segment is up 3.8% in room nights committed (contracted). New group business added over the last month (pace) are up, 10.1% over the comparable period last year. Transient room nights booked are up 5.7% compared to the same time last year. Average daily rate (ADR) is growing slightly above occupancy, up 3.2% based on reservations currently on the books for 2014.

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Is Great Selling Great Service? | By Adrian Brown
From the experience of running my \"exclusive use\" conference centre and building the beauty salon business that became Dove Spa, I realised that one challenge which was consistently in front of me, was getting staff to sell sell the brand, the product, the better bottle of wine, the next visit or even the 300 moisturiser!

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Accor launches an online solution that simplifies leisure group bookings for up to 60 people

Accor offers its partners in the tourism industry (travel agencies, tour operators, coach holiday operators, etc.) a dedicated digital solution that will allow them to book rooms directly for groups of 15 to 60 people (8 to 30 rooms). This service, which is very user friendly and designed like a booking engine for the general public, allows users:

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Playing in the big league? | By Georges Panayotis

Hotel brands are not visible or perceptible enough by the general public, and yet that's where they find their customers both present and future. It's a fact! A disappointing one, but the exorbitant cost of ad campaigns on televised media explains why. So shots are taken and risks are run! Marketing managers, whether in large chains or at a modest scale, look for ideas to generate a buzz in secret hopes of following in the footsteps of successful ads such as Kyriad's in 2007, that was hijacked by the French satire program \"Guignols de l'Info\" in the middle of the presidential campaign (L'Elysee, vous y etes si bien que vous ne voulez pas le quitter - L'Elysee, so comfortable you don't want to leave), and spread like wildfire on the Web.

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Flip.to gives a big boost to dana hotel and spa's total web traffic

In the first two months of going live with Flip.to, the brand advocate platform for hotels, the web traffic for the dana hotel and spa has grown a full 10% year over year. This new traffic consists of friends, relatives & colleagues of current guests directed to the hotel's website to learn more about the hotel and earn an incentive towards a future stay.

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Knowledge Center HOTELS report from New York: 2014 Adrians showcase humor

Barbara De Lollis on the HSMAI Adrian Awards

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The Industry Has Spoken: Adaptive Web Design is the Winning Strategy | By Max Starkov

At the recent HSMAI Digital Marketing Strategy Conference in New York, a panel of distinguished industry leaders discussed the prevailing two \"schools of thought\" regarding Responsive Website Design: Responsive Web Design (RWD): 1) The \"old-fashioned\" way of fitting the same website into small or large screen sizes, and 2) Adaptive Web Design aka Responsive Design on the Server Side (RESS): serving the right content to the right device from the same Content Management System (CMS)

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HotStats MENA Chain Hotels Market Review January 2014

Hotels in Abu Dhabi posted double digit growth in Revenue Per Available Room (RevPAR) in January on the back of strong growth in occupancy levels and Average Room Rates (ARR), according to the latest HotStats survey of full-service hotels in five MENA cities by TRI Hospitality Consulting.

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French Hotel Industry Performances - January 2014

January was not a good month for the French hotel industry, as RevPAR declined. Although business did not fall dramatically, RevPAR stagnated at best, and dropped by almost 5% at worst. Never a good month for French hotels, occupancy and average rates are often low in January a situation not helped by the current economic climate. All the same, this is the third year in a row that January's performances have dropped in comparison to the previous year (1). In short, the decline in January 2014 although moderate only serves to prolong a difficult situation. Rather worryingly, Parisian hotels also posted a drop in RevPAR. Although the Luxury segment managed to increase rooms revenue by +2.7%, this remained an exception.

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How To Connect with Guests from 5 Generations

The adult population now spans five generations in most parts of the world. The life events that shaped each of these generations are radically different. Their expectations, needs and relationships with technology are unique. As an hotelier, how do you connect with all of them, and create experiences that satisfy them?

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Global Hotel Prices Rise for the Fourth Year Running - hotels.com reports

The average price of a hotel room around the world rose 3 percent during 2013, according to the latest Hotels.com Hotel Price IndexTM(HPI). This means there have now been four years of steady rises in hotel prices since the substantial falls during the financial collapse of 2008-2009. Set at 100 in 2004, the HPI tracks real prices that hotel guests actually paid for their accommodation around the world. The 2013 HPI stands at 110, seven points lower than its peak in 2007 despite the recent growth, and just ten points higher than at its launch.

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Renaissance Hotels Partners With AEG, Universal Music Group And CAA To Unveil Next Generation Of Discoveries For Lifestyle Business Travelers

All-Access at Renaissance Hotels

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Versa Capital Affiliate Acquires BridgeStreet Global Hospitality

BridgeStreet Global Hospitality, the leading international solution for serviced apartment experiences with more than 50,000 locations in 60 countries, announced today its acquisition by an affiliate of Versa Capital Management, LLC (Versa). The investment, which follows on the heels of BridgeStreet's recent rebranding and international growth, will elevate BridgeStreet's presence and create new opportunities for development projects and sound long-term growth.

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Is Your Hotel's Revenue Management Strategy 'Mobile-Compatible'? | By Jean Francois Mourier

If you have read any hotel trade publications, listened to the news or watched the average consumer book a vacation in the past year, you may already know about mobile commerce (or mCommerce). Just like the name implies, mCommerce is any purchase made via mobile device, including smartphones or tablets. While m-commerce used to be used primarily by tech-savvy Millenials, it has now gone mainstream across all industries: 'mCommerce constitutes $41.68 billion of the total $262.3 billion of [retail] ecommerce sales for 2013 (an increase of 68.2% from 2012) and accounts for 16% of total ecommerce sales.'

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CATHIC Will Serve as Forum to Discuss Tourism and Hospitality in Turkey

Turkey's hospitality industry leaders will gather here in June for the Turkey and Neighbours Hotel Investment Conference (CATHIC) to discuss the opportunities and challenges facing Turkey's burgeoning tourism and hospitality industries.

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Talent Development: Interview with Michael Wale, President of Starwood Hotels & Resorts, EAME

To celebrate their renewed partnership with Starwood Hotels and Resorts, the YHS team received the opportunity to interview Michael Wale, EAME President. Mr Michael Wale has been a part of Starwood Hotels and Resorts for 35 years, having joined Sheraton as a trainee in London Heathrow in 1978. His career has taken him through progressive management positions in the UK and Ireland, finally become EAME President in June 2013. Career highlights include developing the Vita Futura management trainee program and leading the integration of Le Meridien brand in 2005. YHS thanks Mr Wale for taking the time to talk to us last Monday, 9th December, about his life and career with Starwood, and is looking forward to seeing Starwood return as Royal Partner to the 2014 Summit!

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Hospitality leaders share insights on revenue management and growth opportunities
This month, Florida International University's Chaplin School of Hospitality & Tourism Management (CSHTM) and its Institute for Hospitality and Tourism Education and Research (IHTER) released a white paper titled Revenue management 2020: talent, tools & technology. The paper provides the hospitality industry with ideas on what can be done to shift the perception on the integration of revenue management and to best capitalize on growth opportunities.

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Russian hotel OTA Travel.ru (Oktogo) integrates with eRevMax for advanced XML connectivity

Leading Russian online hotel booking agency Oktogo.ru, now rebranded as Travel.ru has completed a two-way direct XML connection with eRevMax for seamless rate and booking management. Hotel companies partnering with Oktogo will now be able to make real-time ARI (Availability, Rates & Inventory) updates and receive bookings generated on these channels through eRevMax solutions directly into their property management system. Travel.ru will also benefit from eRevMax's Reservation Delivery service, which facilitates automatic transfer of reservations data booked through its site.

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Benchmark Hotels Turns to Storytelling to Promote Its Brand | skift.com

Established over three decades ago, Benchmark Hospitality International (BHI) operates almost 40 individually-owned hotels, resorts and conference venues in the U.S., Caribbean and Japan. The Benchmark Resorts & Hotels flag flies over hotels more oriented toward business travelers and those in subsidiary markets, while its two-year- old sister brand, Personal Luxury Resorts & Hotels, is a collection of high-end boutique urban hotels and destination resorts from Seattle to Miami. Chances are, unless you're in the hospitality industry, you haven't heard of either.

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Six Things You Need to Know from Google's The 2013 Traveler Study

Although this insightful presentation was released in late 2013, it's worth revisiting or visiting for the first time for some. As Google states on the second slide, they wanted to know the following: \"How have the attitudes and behaviors of leisure and business travelers changed over the past year?\" Well, here are six ways travelers have changed over the past year, and what your property can do to capitalize (i.e. better reach, engage and convert these \"changed\" travel shoppers in the form of direct website revenue)

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STR Global: Americas, Middle East/Africa hotels report positive 2013 results

The four world regions, when measured in euros, reported mixed results in the three key performance metrics during 2013, according to data from STR Global. \"More than 1 billion people travelled globally in 2013, and across most regions demand growth outpaced supply growth\", said Elizabeth Winkle, managing director for STR Global. \"We're on the cusp of exciting opportunities in 2014 with international arrivals forecasted to grow between 4 percent and 4.5 percent. 

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Hotels forecast 2014 and 2015 Spotlight on London

We have high hopes for London as strong demand drives up ADR. We forecast almost 4% growth for RevPAR in 2014 as rates and occupancy hit new highs. Further records are expected to be broken in 2015.

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Room to Grow: PwC's European Cities Hotel Forecast 2014 and 2015

This third edition of PwC's European cities hotel forecast is published against a backdrop of a region that has taken an economic pounding but is seeing clear evidence of economic recovery and returning confidence. The world is changing at a pace and in this snapshot (taken in February 2014) we look forward to resurgence in travel and hotel prospects in 2014 and 2015.

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ITB Innovators: Platform for the tourism trends of tomorrow

Innovations set trends in the tourism industry too, which is why ITB Berlin is devoting a part of its show to these products. From 5 to 7 March 2014 in Hall 7.1b, visitors can find and take a look at tourism innovations and also try some of them out themselves. In collaboration with Multivisio and the experts from TrendONE the world's leading travel trade show has gathered 100 tourism trends which visitors can vote for online at www.itb- innovators.de until 5 March. At the ITB Berlin Convention Nils Muller, CEO of TrendONE, will host a live multimedia show presenting forward-looking innovations in the tourism industry. Admission is free for trade visitors and exhibitors.

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HVS 2013 European Hotel Transactions

Total European hotel transaction volume has reached a new peak since the onset of the global inancial crisis, with a volume of 7.7 billion in 2013, a 39% increase on the 5.6 billion recorded in 2012 (although still well below the 15.9 billion, 20.3 billion and 18.8 billion recorded in each of the boom years of 2005, 2006 and 2007, respectively); In 2013, the irst quarter alone accounted for more than half of the year's total transaction volume, totalling 4.2 billion over just three months.

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What's app? Your window of opportunity, says Facebook travel head | travolution.co.uk

Attracting eyeballs and winning customers online will increasingly be fought on the mobile battleground where the best app wins, according to Facebook's head of travel. Speaking to Travolution during a visit to London this week, Lee McCabe said mobile was on fire at the moment, with both users and usage growing.

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2014 HSMAI'S MEET National Conference to be Held in Washington in September

The 25th annual HSMAI's MEET National event, presented by Questex Hospitality + Travel, will be held Sept. 3-4 at the Omni Shoreham Hotel in Washington and is expected to attract more than 1,250 attendees.

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2014 HSMAI's MEET National Conference to Be Held in Washington in September

February

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Will traditional travel reviews die out? | By Alan Young

A recent TripAdvisor-PhoCusWright study shows that consumers read at least six to twelve travel reviews prior to booking. That study was based on trends over the past year. However, the Internet is a fast paced and ever changing world, and there are signs that in the near future, travelers might consume reviews in a different way. TrustYou, for example, has developed what it calls \"the Meta-Review\", a summary of a hotel's reputation derived from semantic analysis of reviews across the world. The claimed reach of more than 50 million monthly unique visitors being influenced by TrustYou data on sites like Kayak or Wego.com is impressive. We interviewed TrustYou CEO and co- founder Benjamin Jost to find out more...

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Ian Schrager talks design, working with Marriott and lifetime award | hotelmanagement.net

Entertainment industry icon David Geffen might not know it, but another icon, in a different business, credits the DreamWorks co-founder as a role model. That other icon is Ian Schrager; the other business is hotels. If you've ever stepped foot in what is known today as a boutique or lifestyle hotel, you have Schrager to thank. And he thanks Geffen for his sagacious advice.

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GBTA Study Identifies Top Business Traveler Concerns When On the Road

The Global Business Travel Association (GBTA) recently surveyed more than 500 business travelers in the United States and identified the top setbacks, disruptions and concerns travelers encounter while on the road. The GBTA study, Business Traveler Mishaps: The Real Risk of Business Travel, found that during the past 12 months, 75% of travelers encountered a mishap while traveling to their business destinations. The most frequently reported issues during travel included:

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HotStats European Chain Hotels Market Review January 2014

The beginning of year saw hotels in the Dutch capital post a 1.4% decline in average room rate (ARR) to 150.60, paired with occupancy growth of 2.2 percentage points to 60.0%; RevPAR rose by 2.4% to 90.37 compared to the same period last year. Despite declines in non-rooms revenues, which led to a 5.3% decrease in TRevPAR to 133.91, departmental operating profit per available room (DOPPAR) remained stable and with payroll and overheads per available room decreasing, GOPPAR went up by 6.2% to 22.00.

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HSMAI Foundation Names 2014 Board of Directors

Vail Brown of STR Enters Second Year as Chair on Foundation Board of Trustees

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Handheld Hospitality Appoints Marriott International COO To Its Board And Announces Smartguest App Collaboration

HandHeld Hospitality, LLC a leading forerunner in mobile technology for hotels, announced today the board appointment and investment partnership with Bob McCarthy, COO of Marriott International, Inc., who has announced his retirement from Marriott, effective February 2014. HandHeld Hospitality is also collaborating with AT&T to introduce its SmartGuest app to the hospitality industry.

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Does my hotel website even need to run PPC? In short, yes.

When running a paid campaign (as in pay-per-click advertising, or PPC), Vizergy often bids on terms that we rank well for naturally (from our search engine optimization, or SEO, efforts), and we may lose some natural traffic to paid traffic. This phenomenon is referred to as \"cannibalization.\" Because of this, some of our clients feel strongly that bidding on brand terms and terms they already rank naturally for is unnecessary. But we'd like to dispel this notion.

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Travel brands must grasp the power of video, says Google | travolution.co.uk

You might expect Google, owner of YouTube, to declare that video is not just the preserve of the big boys and is changing the face of how people engage with brands online. But according to Google Travel's Mike Giannotti the enduring popularity of television, which along with the web continues to grow, means the type of content people seek is changing.

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Moving from revenue management to revenue strategy | By Patrick Bosworth

The hotel industry continues to see revenues bleeding away to intermediaries and now to 'metamediaries' as well. This wake-up call from Patrick Bosworth, CEO and co-founder of San Francisco-based Duetto, will help hoteliers see that they must take steps to strategically regain control of their net revenues and they must do it now.

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Social influx | By Sanjay Nagalia

The path to purchase is increasingly social, says Sanjay Nagalia, Chief Operating Officer and co-founder of IDeaS Revenue Solutions. He argues that analyzing online guest sentiment is a critical element of making more informed pricing decisions.

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Holthouser: 5 big changes coming for hotels | hotelnewsnow.com

Jim Holthouser has seen plenty of change during his 35 years in the hotel business. He told 125 attendees of last week's 16th Annual Lodging Industry Update in Memphis that even he hasn't seen anything yet. The speed and scope of change is more prevalent than ever, said Holthouser, Hilton Worldwide Holdings' executive VP of global brands. Neither of those components is going to slow any time soon, he added before outlining five changes coming soon to hotels. You better have a pretty good idea of what's around the corner, he said. The solution can take 10 years in this business. Sometimes that's too long for the customer.

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HotStats UK Chain Hotels Market Review January 2014

With every UK region enjoying an unusually positive start to the year, Yorkshire and Humberside hoteliers recorded year-on-year increases in total revenue per available room (TRevPAR) and gross operating profit per available room (GOPPAR) of 6.9% and a stunning 25.0% respectively in January, according to the latest HotStats.

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Dorsett Mongkok, Hong Kong Named One of the Top 25 Hotels in 2014 TripAdvisor Travellers' Choice

Dorsett Mongkok, Hong Kong has recently been awarded one of the Top 25 Bargain Hotels in China by the world's most popular travel site TripAdvisor, in its yearly \"2014 TripAdvisor Travellers' Choice\" award programme. Earlier on, this hotel in Kowloon has also earned another equally prestigious recognition \"Certificate of Excellence\" from TripAdvisor for two consecutive years. This recent award is another feather on the hat which has proven the hotel's consistently high service quality and its superior yet affordable accommodation option.

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Hotel Sector Set to Create 320,000 New Jobs in Africa

Research undertaken by W Hospitality Group, the award-winning consultancy and one of the founding members of Hotel Partners Africa (HPA), reveals that employment in the hotel sector in Africa is set to grow substantially in the coming years. It estimates 136,000 new jobs will be created in 2014, 87,000 in 2015, 70,000 in 2016 and 27,000 thereafter based on current signed contracts from international brands plus regional brands and non branded developments to come. Further jobs will be added to these totals as new deals are signed by the brands and others.

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Knowledge Center Experts: Responsive design is the standard

A panel of hotel website experts at HSMAI’s digital marketing conference answered questions about responsive design related to content, cost and associated apps.

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TripAdvisor Now Offers 150 Million Reviews And Opinions With 50 Million Pieces Of Content Posted In The Past Year

TripAdvisor, the world's largest travel site*, today announced it has reached a new user-generated content milestone making it the first travel site to offer consumers 150 million reviews and opinions a 50 percent increase year-over-year.

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eRevMax adds metasearch channels in its distribution offerings

Leading hotel channel management and connectivity solution provider eRevMax today announced its partnership with World Independent Hotel Promotion (WIHP) to offer meta-search management capabilities. Through this partnership, hotel customers of eRevMax's RateTiger and Connect solutions can push real time rates and availabilities to Google Hotel Finder, TripAdvisor, Trivago, Kayak and WeGo to drive more booking traffic directly to their own booking engine.

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[INFOGRAPHIC] Net Affinity Release SIX Essential Tips for a Successful Mobile Strategy for Hotels

Net Affinity, an Independent Digital Agency providing Revenue Generating Solutions for Hotels has released an infograhpic which identifies the SIX Essential Tips for a Successful Mobile Strategy for Hotels.

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The Digital Direction: Content Management and the Marketing Communications of Today Part II of a Two-Part Series

Part I of this series identified digital marketing as a major component of hotel's marketing strategies and an important mechanism for future growth within the industry. As potential guests and loyal customers identified the internet as trustworthy, efficient, and safe, the opportunity for marketing towards consumers via the internet became tangible and indeed, vital to growth. As the national economic recession hit, digital marketing in particular was maintained as an economical, effective means to reach customers; while more traditional marketing methods may have been foregone, digital marketing has prevailed as the most effective means to allocate (limited) resources toward and ensure a return on investment.

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Radisson to Launch Hotel for Millennials - Radisson Red Plans to Be Operating 60 Hotels by 2020 | wsj.com

\"Several of the brands are trying to anticipate the future and are putting in a lot of time, resources and energy,\" says Cathy Enz, a professor at the Cornell University School of Hotel Administration. Some hospitality analysts say big brands face a challenge in trying to achieve cost efficiencies through scale and scope while also creating new hotels that feel local.

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Vizergy - Digital Travel Marketing's Run of Recognition Continues

Vizergy, a full-service hotel internet marketing agency, has had a profound influence on the e-commerce industry and experienced tremendous overall success in 2013. Their achievements include Vizergy's Vice President of Sales, Robert Arnold, being selected as one of the \"Top 25 Most Extraordinary Minds in Sales and Marketing\", winning six awards for excellence in the 57th annual HSMAI Adrian Awards, and 12 client facing team members becoming certified through HSMAI's Certified Hospitality Digital Marketer (CHDM) program.

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South by Southwest Looks North for Housing Technology

In keeping with its mission to support industry innovators, South by Southwest (SXSW) has signed a contract with Meetingmax Systems, provider of the travel industry's most flexible online housing reservation system. Through the agreement, Meetingmax's online accommodation platform will handle hotel room bookings for SXSW's roster of events and conferences. The companies expect the system to process more than $15 million in hotel transactions during the first year.

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HSMAI's 2013 Adrian Awards Presented to Best Hospitality Advertising, Digital Marketing, and Public Relations Campaigns

57th Annual Adrian Awards Gala Celebrates Best in the Hospitality Industry

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Hotel Yearbook Special Edition on Digital Marketing provides insights from TripAdvisor, Google and Facebook

The Hotel Yearbook and Hsyndicate announce the publication of The Hotel Yearbook 2014 - Special Edition: Digital Marketing, the first publication in the company's portfolio of forward-looking annuals to address this especially dynamic part of the hotel industry. Included are exclusive interviews with three executives whose companies are shaping the future of the hotel industry's capability to reach and attract guests: Lee McCabe and Rob Torres, the key executives responsible for developing the travel business at Facebook and Google respectively, and Stephen Kaufer, CEO of TripAdvisor.

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How to capture direct bookings, guest data | hotelnewsnow.com

As the flood of third-party intermediaries continues to clutter the booking landscape, hoteliers must respond with renewed efforts to capture guests' bookings and data, according to panelists Tuesday during the Hospitality Technology Europe show. While the first task spreads throughout the booking funnel, panelists paid particular attention to increasing the rate of conversion for customers who find their way to brand.com. Providing relevant user-generated content, such as TripAdvisor reviews and social media postings, is becoming more important, said RJ Friedlander, co-founder and CEO of ReviewPro, an online analytics and reputation management firm.

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Booking.com still on the runway, says marketing chief | travolution.co.uk

Booking.com may already be a global online giant in the travel sector, but it has set its sights on significantly broadening both its customer reach and product offering. Speaking to Travolution as it launched its first brand advertising campaign in the UK this week, chief marketing officer Paul Hennessy exuded an air of confidence in future prospects for the site.

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ITB Berlin presents Gay & Lesbian Travel events

Gay & Lesbian Travel Pavilion with first-time exhibitors from Mexico, ITB's partner country, Slovenia, Majorca, Madrid and China show debut for media networking event ITB Berlin Convention programme features discussion round popular ITB TomOnTour Party on 5 March

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Orient-Express Hotels Ltd. to Launch Belmond Brand

HAMILTON, Bermuda | Orient-Express Hotels Ltd. (NYSE:OEH) (the \"Company\") today announced that its board of directors has approved a proposal to operate the Company's collection of luxury hotels and travel experiences under a new brand name, Belmond, effective March 10, 2014.

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Tucson, Scottsdale and Flagstaff CVBs Launch nSight Travel Intelligence

The Convention and Visitors Bureaus (CVBs) of Tucson, Scottsdale and Flagstaff are expanding their market perspectives with nSight, the leading business intelligence solution for the online travel industry. With nSight, these top Arizona CVBs can now see who is searching and booking the destinations from travel websites worldwide to improve marketing efficiency and drive higher visitation. The application will be part of each CVB's marketing strategy, helping gain access to better, more actionable data, optimize target marketing and move beyond the traditional fragmented view of online travel consumer behavior.

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Sweet Street's Sandy Solmon to receive Cornell Hospitality Innovator Award

Sandy Solmon, founder, president, and CEO of Sweet Street Desserts, has been named the recipient of the 2014 Cornell Hospitality Innovator Award, an honor given annually by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). Solmon will receive the award at the sixth annual Cornell Hospitality Icon & Innovator Awards, Tuesday, June 3, 2014, at Cipriani 42nd Street in New York City. \"Passion and creativity are the hallmarks of an innovative company. Sandy Solmon infuses Sweet Street with both, which is why they have remained at the top of the industry,\" said Michael D. Johnson, dean and E. M. Statler Professor at SHA. \"We are proud that Sandy is an active supporter of SHA, where she shares that same innovative spirit through our parent committee and the advisory board for the Pillsbury Institute for Hospitality Entrepreneurship.\" Sweet Street is the largest manufacturer of frozen gourmet desserts in North America. The company bakes for restaurants in more than 60 countries around the globe, and their products are found in all channels of foodservice, from casual dining such as P.F. Chang's and Olive Garden to Barnes & Noble and Starbucks cafes; in contract management, including Aramark, Levy Luxury Suites, and the U.S. Military; and in hotels such as Marriott, Hilton, and Hyatt. Among Sweet Street's many achievements, the company has received the Sysco Heritage Award and the Quality and Service Award from DOT Foods. They have been named the Berks County Chamber of Commerce Large Business of the Year and the Sodexo Diverse Supplier of the Year. Sweet Street is also in the MUFSO Supplier Hall of Fame. In 1994, the U.S. Copyright Office awarded Sweet Street Desserts the first- ever copyrights recognizing the design of food products. Since then, the company has received a variety of awards for innovation including the Cognito's Best Foodservice New Pro

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Is Yours Just A Hotel? | By Doug Kennedy

Being in the hotel front desk, reservations and sales mystery shopping business it is interesting to hear the descriptions that frontline agents provide when asked for information about their hotels. Those who have not been specifically trained to properly handle such questions tend to respond in one of three ways. Some sound surprised that a guest would ask questions about the hotel itself and/or its amenities, services and facilities. Many of these agents are \"Millennials\" or \"Gen X-ers\" who might wonder why a guest would not just go online themselves to find this information. They fail to recognize the interplay of electronic and voice channels and do not understand that some callers don't trust the information they have read online and instead seek reassurance. When asked for general information such as \"What does your hotel offer?\" or \"What is your hotel like?\" these agents often sound annoyed.

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Booking.com's Mobile Bookings Grow 260% in 2013

Booking.com, the world's number one accommodation site, continues to see strong growth in mobile bookings. The total transaction value of mobile accommodation bookings more than doubled from over $3 billion in 2012 to over $8 billion in 2013. Looking back at the 2011 figure where Booking.com saw $1 billion in mobile bookings, it is clear that mobile accommodation booking continues to grow rapidly year on year.

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Hotels are giving in-room entertainment a 21st-century update | washingtonpost.com

Today's traveling public is used to sophisticated technology at home. And we want it in our hotel rooms, too. Let's start with that TV, which, along with the bed, may be one of the major focal points of your home away from home. Surveys conducted by Hilton Worldwide indicate that guests want their hotel TV to be on the upscale side of things. It needs to be a modern, nice TV set of a certain size or bigger, says Josh Weiss, the company's vice president of brand and guest technology. Flat-panel is a plus.

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Tourism Leaders to Guide Agenda at IHIF Berlin 2014

Maintaining its position as a leading conference for the global hospitality industry, the 2014 International Hotel Investment Forum (IHIF), presented by Questex Media Group 3- 5 March at the InterContinental Berlin, will feature tourism ministers from emerging and developed countries offering their perspective on key issues affecting hotels and resorts.

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Regal Launches STAY REGAL Advertising Campaign

Regal Hotels, one of the largest hotel operators in Hong Kong, recently announced the launch of its brand new global advertising campaign, STAY REGAL. The STAY REGAL advertisement features a chic and elegant lady who depicts as someone deserves to be treated like royalty, providing an emotional link to likeminded customers.

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France: Pricing strategies: What prices are hoteliers practicing? | hospitality-on.com

Pricing is naturally a major concern for hotel customers, and thus hotel professionals. But concretely speaking, what strategies are being implemented? Hospitality On addresses French hoteliers' current practices in France.

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How Airbnb, Yelp Are Changing Hotel Marketing | adweek.com

As the lodging industry grapples with Airbnb, TripAdvisor and other locally oriented services, major hotel brands are increasingly taking a back seat to the surrounding neighborhoods. Our facility is no longer the destination, said one hotel executive. Now we are a portal to the community around us. About half of travelers want to explore the local area while on a business trip, according to a 2013 survey released this week by Millward Brown. For business travelers, discovery now ranks higher than escape or indulgence, per the survey.

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TripAdvisor Update Bigger and More Important Than Ever | By Madigan Pratt

Two noteworthy articles came across my desk last week. Both involved the same company and after reading each all I could say was, 'Wow!' Both were about TripAdvisor and confirmed the company is becoming an indispensable part of the social fabric of the traveling process.

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Hotel Room Alerts Might Be The Best New Booking Service We've Seen Yet | hotelchatter.com

What do you do when the hotel you want to stay in is sold-out? You probably exhaust all the options you can--like hitting up every booking site known to man, constantly checking the hotel's own website and perhaps even begging the front desk to try and find you a room. But you can stop all of that busy work, thanks to Hotel Room Alerts.

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Horwath HTL Projects 2014 Hotel Outlook For the Americas

Horwath HTL, the world's largest and most experienced hotel, tourism and leisure consulting Brand have written seven Country Reports from the North American, Mexico and Latin America for the prestigious 2014 Hotel Yearbook. The Hotel Yearbook, in its eighth edition, is made up of exclusive editorial contributions from more than two-dozen opinion leaders from around the world. The publication focuses on the future of the hotel industry and upcoming trends and innovations that will have an impact on its development.

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Why the disappearance of hotel room keys marks the end of hospitality | qz.com

Whenever I go through the contents of my wallet, I always find a few plastic hotel room keycards. I know you're not supposed to keep them but I often manage to accidentally. Each inactivated keycard is a symbol of an experience, one specific, unrepeatable moment in timea New Jersey snowstorm, a Seattle conference, a Baltimore fling. Every small, cheap, rectangular bit of logo-boasting plastic in my wallet serves as a reminder that, for at least one night in my past, I was somewhere different. But my nostalgic bit of plastic is about to be a thing of the past.

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5 Hotels in Sochi You'd Actually Want To Stay in | huffingtonpost.com

Sochi has been getting a bad rep when it comes to hotels, particularly since the #sochiproblems twitter madness, revealing yellow hotel water, stray animals occupying hotel rooms, etc., etc. But believe it or not, there are some very exceptional accommodations in Sochi (or to some -- the Russian Riviera), that border the region's stunning mountains and Black Sea waters. Hotel search www.trivago.com has put together a collection of five fine properties in Sochi that you would actually want to stay in.

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Smoketels.com finds hotels where smokers can light up

With many hotel chains banning smoking entirely, customers who choose to indulge often find it challenging to book a hotel room where they can light up. A new website, Smoketels.com, only books smoking rooms. As businesses and governments increasingly forbid smoking because of health risks, those who can't or don't want to stop puffing still need a place to sleep. \"It's becoming harder for people to find and becoming more time-consuming,\" says Shawn Bradley, a smoker who runs the site.

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Starwood, Expedia Win Dismissal of Room Price-Fixing Suit | bloomberg.com

Starwood Hotels & Resorts Worldwide Inc. (HOT) and Expedia Inc. (EXPE) among other hotel and Internet travel agencies won dismissal of an antitrust lawsuit after a judge found consumers hadn't showed the companies conspired to fix room prices. The well-pled facts do not plausibly suggest that defendants entered into an industrywide conspiracy, U.S. District Judge Jane J. Boyle in Dallas said yesterday in a ruling throwing out the case. The plaintiffs, who bought hotel rooms across the U.S., claimed in more than two dozen consolidated cases that the companies agreed to prevent consumers from getting lower prices. The companies denied any attempt to fix prices.

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Carlson Rezidor Hotel Group Announces the Launch of Two New Global Hotel Brands: Radisson Red and Quorvus Collection

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced at the Radisson and Radisson Blu Americas annual business conference, the company will launch two new global hotel brands. Radisson Red, a \"lifestyle select\" brand that has been designed and developed to deliver today's customer the experience of tomorrow, while Quorvus Collection, an expertly curated collection of luxury hotels, will reflect and respond to the true sensibilities of the contemporary global traveler while celebrating the culture of each and every location. Carlson Rezidor, whose brands include Radisson Blu, Radisson, Park Plaza, Park Inn by Radisson, and Country Inns & Suites By CarlsonSM, aims to have more than 60 Radisson Red hotels and 20 hotels in the Quorvus Collection by 2020.

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Top Spanish OTA Joins SiteMinder's Room Distribution Exchange (RDX)

SiteMinder, a leader in the online hotel distribution industry, is pleased to announce a new partnership with one of Spain's top online travel agencies (OTAs): Jumbo Tours Spain. The company was looking for a solution that would establish a seamless connection to global Property Management Systems (PMS) and Central Reservation Systems (CRS), and SiteMinder's Room Distribution Exchange (RDX) platform was the perfect fit.

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Mixed Messages For Meetings Market | By Robert Mandelbaum and Gary McDade

The U.S. meetings market has lagged in its recovery from the depths of the 2008/2009 lodging industry recession. While transient demand started to grow during the latter part of 2009, it wasn't until 2011 that significant gains were seen in group room nights.

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Starwood Brands Performance Update | By Rodney G. Clough

This article reviews the performance of Starwood's brands in 2013. The company released data in its recent February stock filing, and this article focuses on the performance across the company's brands in North America. We note that brand-wide performance levels for the Element brand were not released. Hotel occupancy levels surpassed 70% for all Starwood brands in 2013, with Four Points by Sheraton moving above this threshold, from 69.6% in 2012 to 71.0% occupancy last year. Sheraton was slightly lower at 70.6% occupancy in 2013, but also held the largest share of the group with 205 hotels and 77,548 rooms (45% of the total). Le Meridien registered the highest average occupancy level, which in contrast, held the smallest share of rooms, with 14 hotels and 3,225 rooms (2% of the total).

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The Digital Direction: Hotel Marketing Budgets and a Digital 101 for Hotels Part 1 of a Two-Part Series | By Leora H Lanz

The Digital Direction: Part I. This article is Part I of a two-part series analyzing the landscape of digital marketing for hotels and motels in 2014. Part I reviews the fundamentals of digital marketing and why it is vital hotels understand current trends. Part II of this series will further analyze digital marketing, and emphasize the role of earned content in a hotel's marketing stratetgy. The article will look at earned content through the perspective of the brand, the online reputation management (ORM) provider, and the marketing expert.

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Hotel Brand Revitalization | By Aaron Laurie

Like any commercial product, a hotel brand follows a life cycle. At its maturity, the brand becomes tired in the face of changing consumer preferences, new brand competition floods the market, and brand development stagnates while brand-wide revenue flat lines. Although lodging companies continuously try to promote their brands, at this point in the brand life cycle only two options remain. One extreme measure is to eliminate the brand from the company's portfolio, ensuring development of that brand remains dormant. An example of this is when InterContinental Hotels Group (IHG) eliminated Holiday Inn Select from the Holiday Inn brand family. The other option, which is more commonly undertaken, is to revitalize the brand through a process that is often referred to as a rebrand, a brand refresh, or a brand relaunch.

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Benchmark Hospitality International Releases Top Ten Meeting Trends for 2014

Benchmark Resorts & Hotels, a division of Benchmark Hospitality International, announces the \"Top Ten Meeting Trends for 2014\" as observed by its properties. Benchmark Hospitality International is a leading U.S.-based hospitality management company, which operates 40 award-winning hotels, resorts, and conference centers coast to coast and off shore.

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Super Bowl was not so super for hotels | latimes.com

This year's Super Bowl was less than super for hotels in New York and New Jersey. Hotel occupancy rates for Super Bowl weekend were 61% in Bergen County, N.J., 79% in New York's Times Square area and 75% in New York's uptown and midtown areas, according to the hotel consulting and analytics firm STR Analytics.

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Afternoon delight: 'Love Hotels' booming for Japanese | smh.com.au

From rooms kitted out like medical clinics where couples can play \"doctors and nurses\" to grottos where it is permanently Christmas, Japan's \"Love Hotels\" cater to almost every taste, offering a few hours of reasonably-priced privacy in a crowded country. And with the kind of occupancy rates that most hotels can only dream of, even during economic hard times, they are an almost recession-proof business.

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HSMAI Reveals 2013 Adrian Awards Competition Gold Winners

The Hospitality Sales & Marketing Association International (HSMAI) is pleased to announce the Gold Winners of the 2013 Adrian Awards.

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HSMAI Reveals 2013 Adrian Awards Competition Gold Winners

Standout Work in Hospitality Advertising, Digital Marketing, Public Relations to be Spotlighted at Awards Gala Feb. 24

Productivity Expert Juliet Funt to Speak at HSMAI’S MEET West Conference

Juliet Funt, humorous business speaker will be the keynote speaker at HSMAI's MEET West Conference

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[VIDEO] What will tomorrow's travel experience look like?

Our ambition is to work with our customers and partners to shape the future of travel. To fulfil this ambition, we've identified three major trends that will be critical to the next generation of travel and the technology that powers it: personalisation, connectivity, and sustainability. But just what will these things look like and how will they shape the future travel experience? Have a look at this video to find out more about what we think tomorrow's travel experience will look like and be sure to let us know what you think the major influencing factors on the future of travel will be.

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Building Great Memories WOW! | By Andrew Lo

I still remember when Steve Jobs presented the first iPhone in January 2007. It was a WOW moment so creatively packaged that the audience was left mesmerized. When was the last time you experienced a WOW moment? Was it when you received that offer to join that company you'd been dying to work for? Perhaps when your friends surprised you with a huge birthday cake? Or when you got upgraded to first class from coach?

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A 2020 vision for revenue management, or Meet John, the CVO | By Trevor Stuart-Hill

Trevor Stuart-Hill is a revenue management strategist who has been recognized by HSMAI as one of the hospitality industry's top 25 minds in sales and marketing. We asked him how he saw this domain changing in the future, and he responded with the following day-in-the-life mini-saga about John, a hotel's Chief Value Officer in the year 2020.



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IDeaS Receives High Honor

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced it has been recognized by the Hospitality Sales & Marketing Association International (HSMAI) as the winner of the Best in Class Technology Award in Revenue Management. Presented by HSMAI, the award cited IDeaS' ability to replace outdated methodologies, demonstrate a clear return on investment and fuel year-over-year growth in RevPAR and RGI for European hotels with its revenue management system IDeaS RMS. \"What an honor to be recognized by our peers for implementing innovative and intuitive solutions that provide immediate and measurable results for our partners,\" said Fabian Specht, Managing Director in EMEA for IDeaS. \"This award reinforces our mission to create tools that produce invaluable business insights and drive bottom-line results for hotels, and is a testament to our hard-working team in Europe and around the world.\" IDeaS RMS was recently updated and redesigned to include the industry's first-ever mobile app capable of deploying pricing decisions anytime, anywhere. Additional updates included revised reporting and forecasting capabilities as well as a new @ a Glance Dashboard. Taking place in London each February, the Hospitality Technology Europe Conference is the only specialist and exhibition conference for the European hotel technology community. The event connects technology professionals and leading suppliers covering guest experience, operational management and revenue generation. For more information, visit www.hospitalitytecheurope.com. About IDeaS Founded in 1989, IDeaS Revenue Solutions - a SAS Company, offers industry-leading pricing and revenue management Software, Services, and Consulting to the hospitality and travel industries. Headquartered in Minneapolis, Minn. with a global technology center located in Pune, India, IDeaS maintains sales, support and dis

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Productivity Expert Juliet Funt to Speak at HSMAI'S MEET West Conference

Juliet Funt, humorous business speaker and daughter of the late Allen Funt, creator and host of the TV show Candid Camera from the 1940s to 1980s, will be the keynote speaker at the 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel.

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Q&A: Commune Hotels CEO Niki Leondakis, on Palo Alto's sleek new Epiphany Hotel | mercurynews.com

It must have been something Niki Leondakis saw or tasted or heard as a young girl flitting about her Greek grandma's restaurant that first spawned her love for the hospitality industry. Whatever it was that struck her about Charlie's Diner, celebrated as the first stainless-steel eatery in Western Massachusetts, it stuck. Today, as CEO of San Francisco-based Commune Hotels & Resorts, Leondakis has become one of the country's most prominent women in the leisure and travel business. And with 38 hotels in three countries already under her command, including the oh-so-hip Joie de Vivre chain of boutique inns, Leondakis is about to cut the ribbon at Palo Alto's sleek new Epiphany Hotel. She says the sexy tech-inspired luxury property practically oozes the Silicon Valley zeitgeist.

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The Great Hospitality Three-Way: How Hotels Really Work | businessweek.com

last year, five big resorts, including the Homestead in Virginia, Barton Creek in Austin, Tex., and La Costa in Carlsbad, Calif., shed their independence and joined Omni's Resort Collection. Business travelers encounter this all the time: A hotel they'd been staying at for years suddenly changes brands. What used to be a Westin is now a Wyndham (WYN). A Hyatt (H) becomes, almost overnight, a Marriott (MAR). Brand changes are often the only visible result of what is usually a three-way transaction that defines how hotels are owned and managed today. Scratch the marble-and-brass surface of today's hotels, and things are trickier than they may appear.

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At New York Hotel, a Crowd-Sourced Lego Project | nytimes.com

In a lemonade-from-lemons move, Yotel New York, the capsule hotel near Times Square, has turned a construction-masking wall into a 30-foot collaborative art project using Lego building blocks. Guests are invited to embellish the 30-foot-long Lego wall with supplied plastic bricks, resulting in an ever-changing mural and a popular lobby activity. Some contributors have built replicas of city icons like the Empire State Building, others have depicted the flags of their country, including Canada and Japan, and more have written their names and initials in the blocks.

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Amsterdam adopts new private rental policy that benefits Airbnb hosts and the sharing economy | thenextweb.com

The city of Amsterdam has approved a new set of rules that allows residents to rent out their homes on Airbnb with less red tape. Previously, Amsterdam required renters to secure permits in order to list on Airbnb, a move that wasn't exactly a ban, but did serve as an obstacle to would-be hosts. Under the new policy, citizens can classify their houses as Private Rentals. They'll still have to pay taxes on the income, and renters that cross the line into running a business may be subject to investigation.

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New York City Hotels Unite For Launch Of New Hotel Brand, Triumph Hotels

The Iroquois New York, Hotel Chandler, Hotel Belleclaire, The Cosmopolitan, The Gershwin and The Washington Jefferson have come together to form a new,New York City hotel brand, Triumph Hotels. Family-owned and operated since 1951, Triumph owns and manages six iconic hotels inNew York City. Triumph now has a stronghold in one of the most visited cities in the world, with 460,000 square feet and nearly 1,000 rooms in its portfolio, having invested$50 million to renovate and refresh historic buildings over the last several years.

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EMEA Hotels Monitor Issue 13 - February 2014 - WhiteBridge

Following on from the success of the previous 12 issues of the EMEA Hotels Monitor, we would like to welcome you to Issue 13. The aim of the Hotels Monitor is to provide our clients and contacts with a quick reference booklet listing those vital statistics which reflect the relative health of our exciting industry across the EMEA region. The monitor incorporates hotel performance statistics from STR Global, an up to date guide on development costs from Rider Levett Bucknall and a selection of interesting deals transacted in the previous six months, courtesy of Whitebridge Hospitality. For this edition's back-page feature we have invited ISG to pen a brief article on the ticking time bomb that is capex and the need to refurbish older properties in the Middle East in order to maintain performance levels.

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New HSMAI Government Insider program

A new resource for helping your hotel and your sales & operation team do business with the Federal Government

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A Facebook take on travel in 2014 silent, blurred and visual | tnooz.com

What a difference a year makes or does it? A year ago during Enter 2013, Facebook global marketing solutions specialist Aoife Desmond shared some insight into Zucks Law, travel companies being creative with social media marketing and Millennials. Fast forward 12 months and Desmond steps up again, this time at Enter 2014 in Dublin last month. Again, she hat-tipped some brands KLM, Starwood and Secret Escapes for their social media successes and touched on Zucks Law but she also shared her top five travel trends for 2014:

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Horwath HTL Forecast 2014 Outlook for Key Hotel Markets in EMEA, Russia and the CIS

Horwath HTL, the world's largest and most experienced hotel, tourism and leisure consulting Brand have written 25 Country Reports from EMEA, Russia and the CIS for the prestigious 2014 Hotel Yearbook. The Hotel Yearbook 2014, in its eighth edition, is made up of exclusive editorial contributions from more than two-dozen opinion leaders from around the world. The publication focuses on the future of the hotel industry and upcoming trends and innovations that will have an impact on its development.

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Travelers are Craving Fresh Content Their Way | By DJ Vallauri

The hotel's website is the heartbeat of its eMarketing program, and to have a strong impact on prospects and guests, it must continually pump relevant messaging to the various mobile and social media platforms in the right formats. Travelers will research a hotel in different ways using a variety of devices. Chances are high that the property they select will be the one speaking to them in their preferred online/social/mobile language. To show customers and potential guests that you care and want their business, hotel marketers will need to learn how to romance travelers using appealing and relevant content. The best prescription for a healthy website and a happy guest relationship is a steady dose of fresh content.

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Cruise Inn RV Parks Brand Recognized as Most Innovative Concept in the Hospitality Industry

Newly launched Cruise Inn RV Parks was recently recognized as one of the most innovative and new concepts in the hospitality industry during the American Lodging Investment Summit (ALIS), held from January 27-29 in Los Angeles. With over 2,500 attendees, ALIS is the leading and largest hotel investment conference in the world.

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Selling Craft Beers: 5 Tips for Countering Customers' Price Ale-ments

Restaurant managers face a variety of challenges when pricing their food and beverage products. This is especially the case when significant changes in customer preferences create heightened demand for specific new products. Nowhere is this challenge more apparent than in today's explosive growth in consumer demand for \"craft beers.\"

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India's luxury hotels swap global brands as revenues slump | scmp.com

Less than nine months after opening the first hotel in Mumbai under its brand, Hong Kong luxury chain operator Shangri-La Asia handed the keys back to the owner. Now, United States-based Starwood Hotels & Resorts Worldwide is in talks with the same owner to take over management of the property under its St Regis brand, people familiar with the matter said, as part of a shake-out in the luxury segment of India's ailing hotel industry.

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The Economic Significance of Meetings to the U.S. Economy | PwC Report

PricewaterhouseCoopers LLP (\"PwC\") was engaged by the Convention Industry Council (\"CIC\") to prepare an interim update to the estimated economic significance of meetings to the U.S. economy. The study involved updating inputs and assumptions in the models underlying estimates previously prepared by PwC on behalf of CIC for calendar year 2009 (\"2009 Study\") to reflect meetings activity in the U.S. during calendar year 2012.

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Hoteliers question effects of shared economy | hotelnewsnow.com

Hotel company executives and analysts agree the new generation of alternative accommodation services might have a long-term effect on hotel industry performance. They don't agree, however, on the level of impact these services will have on their business. Airbnb and other iterations of shared-space non-lodging are here to stay, said Jan Freitag, senior VP of strategic development at STR, the parent company of Hotel News Now. The question is how you make peace with the thought that your competitors will have a house number, not a porte cochere.

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Hotel guests read 6-12 reviews before booking, says new TripAdvisor survey

The commissioned survey - conducted by PhoCusWright - reveals that more than half of global respondents do not want to make a booking commitment until they read reviews and find out what other travellers thought about the property.

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Germany's Maritim Hotel Group Implements Pegasus Solutions' OpenView Internet Booking Engine at www.maritim.com

Maritim Hotel Group has implemented Pegasus Solutions' OpenView Internet booking engine at www.maritim.com. With OpenView, Germany's prominent hotel group is now driving more direct online and mobile bookings to its 51 global hotels in eight countries.

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Welcome Hotel Group selects Trust International for Central Reservation and Distribution Services

Trust International and the Welcome Hotel Group have agreed to partner for worldwide reservation and distribution and services. Welcome Hotel Group, operating 3- and 4-star superior hotels in Germany, has 17 properties situated throughout Germany. Welcome will use the yourVoyager central reservation system (CRS) from hospitality industry leading CRS provider Trust International as the central platform to sell and distribute hotel rooms via all important distribution channels.

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European Hotel Prices Drop to Three-Year Low - trivago reports

Hotel prices in France, Italy, Poland, Portugal, Turkey and Cyprus have dropped to the lowest average price per night since January 2011, according to the February trivago Hotel Price Index (tHPI) reported monthly by hotel comparison website trivago.co.uk. Based on the 23 most popular European countries on trivago, hotel prices have decreased by an average of 7 per cent year-on-year. One night this month will cost an average of 82, compared to 88 during February 2013.

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Amsterdam Market Snapshot | By Lucy Payne and Tim P Smith

As a highly attractive historic city, significant business centre and with a major international hub airport, Amsterdam benefits from a strong mix of corporate, leisure and conference demand and is one of Europe's top performing hotel markets; Following the global economic downturn, Amsterdam was one of Europe's fastest recovering hotel markets, with an average revenue per available room (RevPAR) compound average growth rate of 6% per annum between 2009 and 2012;

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HolidayCheck and Brand Karma Partner to Deliver Comprehensive Insights from Online Reviews

Europe's largest online travel portal HolidayCheck and Brand Karma, the only holistic digital marketing solution for hospitality and travel brands, have announced their partnership to generate relevant and deep insights about European travelers for hoteliers. Reviews sourced from HolidayCheck are now integrated into Brand Karma iO, which is used by international and luxury hotels worldwide to monitor, manage, and monetize their online reputations.

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Orbitz.com Launches Orbitz Labs to Let Consumers Test Fun Tools to Improve Shopping for Travel

Orbitz.com has launched Orbitz Labs, a new site that tests experimental travel tools and features to improve the online shopping experience and lets consumers give ideas and feedback directly to the engineers and technology experts developing new products and services for the popular online travel site.

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2014 HSMAI'S MEET West Conference to Be Held June 16-17 in San Diego

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, will be held June 16-17 at the Hilton San Diego Bayfront in California. HSMAI's MEET(Meetings, Events, Education, & Technology) expos are trade shows designed for hospitality sales and marketing professionals to present their properties, destinations and services to the industry's leading planners and decision-makers.

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USA Winter 2014 USA Lodging Real Estate Trends - Executive Summary

After being locked in a bottoming formation for nine quarters, the Construction Pipeline increased in 2013 to 3,020 Projects/382,958 rooms, a Year-Over-Year (YOY) increase of 10% by projects and 12% by rooms. It's the first YOY double-digit increase since before the recession.

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The TravelClick Perspective - January 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 3.3% in committed occupancy for January 2014 - December 2014, based on group commitments and individual reservations on the books as of December 29, 2013 compared to the same time last year. The group segment is up 2.7% in room nights committed (contracted).

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Hotel Marketing Cannibalization: Is Your Hotel Website Traffic Eating Itself? | By Vikram Singh

Hotels, bed and breakfasts, and vacation rentals are all competing for their market share of today's travelers, who are armed with multiple devices and tools to search for lodging . Even if you get their clicks, it's getting harder to keep their attention. Add to the mix Airbnb, deep pocket OTA's, and meta search engines, and you are now competing in the big leagues, no matter how big or small your lodging operation is.

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Switzerland Tourism Awarded HSMAI European Travel Marketer of the Year

Switzerland, Norway, Sweden and Germany took home most of the prizes during the HSMAI EuropeaN Awards at the Jumeirah Carlton Tower in London on Tuesday 4 February, celebrating the winners, in which also the Top 20 Extraordinary Minds within sales, marketing and technology in Europe's travel and hospitality industry were named.

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2014 HSMAI Digital Marketing Strategy Conference to Explore the Digital Storefront

A lineup of marketing experts will help keep industry professionals up-to-date in the fast-paced digital world at the Hospitality Sales & Marketing Association International (HSMAI) Digital Marketing Strategy Conference (DMSC).

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The gross hotels for Sochi visitors | nypost.com

It's like they're back in the U.S.S.R. athletes and fans staying in Sochi for the Winter Olympics say hotels are so shabby and bare-bones, they could pass for shanties from the Stalin era. Hotel sinks spit toxic yellow water, toilets barely flush and half-built hotel lobbies have lured mangy packs of stray dogs, say visitors frustrated by cold and cramped conditions.

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eTravel World at ITB: The stage is set for big data, mobile solutions and social media

eTravel World joins Travel Technology under one roof in Hall 6.1 for the first time international companies' latest trends and innovations occupy a larger display area leading eTravel experts host workshops, papers and discussions on up-to-the-minute topics

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Here's how Google search will change after a three-year battle with European regulators | qz.com

It's finally over. After three years of back and forth, the European Commission announced an agreement with Google this morning that will govern the placement of competitors' ads on Google's search services. The Commission opened an investigation in Nov. 2010 after Google's rivals claimed the search engine demoted their sites in search results.

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Digital Travel Sales Mature Worldwide | eMarketer
Consumers across the world are becoming more comfortable making purchases on the internet, and digital travel sales are beginning to mature on a global basis. eMarketer develops digital travel sales estimates as a subset of business-to-consumer (B2C) ecommerce for 19 global markets, and according to our January 2014 forecasts, only three of those markets will still see double-digit growth rates by 2017: China, India and Italy. China's robust 20.0% growth rate will be a significant outlier, with Italy and India increasing at 11.5% and 11.1%, respectively. We expect Spain to be the only other country growing faster than 7% in 2017.

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Social Media: How to dream up a content plan that will deliver

Creating great content in the multichannel environment is an essential weapon in a travel brand's armour today, but how do you do it right?

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Look Past the Negativity, Sochi has all the Ingredients to be a Hugely Successful Resort Destination

Horwath HTL, Russia and Hungary have released a special market report on Sochi, that looks at the incredible development over last five years and the implications for sustainable tourism. The report, written by Managing Director Marius Gomola, MRICS, has the title \"Sochi's Tourism Industry the Overall Gold Medal Favourite of the 2014 Sochi Winter Olympics in Russia\" and is part of a series of special market reports written by Horwath HTL, the worlds largest and most experienced hotel and hospitality Brand.

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2014: Goodbye to the gimmick and in with the year of truly wearable' tech? | By Andrew Hennigan

Last year some 'wearable' computer gadgets appeared on the market but will the novelty wear off? Andrew Hennigan investigates. Since personal computers were first introduced in the 1980s, the trend has always been to greater mobility. First came laptops, then smartphones and then tablets. Now you can buy the first 'wearable' devices like Google's Glass, Samsung's Galaxy Gear watch and Jawbone's UP fitness tracker. But what does this mean for people on the move and the brands targeting them with products and services?

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Pegasus Solutions Names Linda Kent Senior Vice President, Distribution Strategy

Pegasus Solutions has named Linda Kent senior vice president, distribution strategy. In the new role, Kent will help define and shape innovative distribution services and features to bolster Pegasus' position as the world's single largest processor of electronic hotel transactions.

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Sugar Bay Resort's Digital Marketing Goals Surpassed with 18:1 ROI

Sugar Bay Resort and Spa partnered with Vizergy in 2011, and sought to improve website traffic and search engine rankings, create a more user-friendly booking process across all screens, and realize a steady incline in direct online revenue. The property has seen continued success in their online marketing efforts, including an 18:1 return on their investment in 2013. As a result, the Hospitality Sales & Marketing Association International (HSMAI) has recognized Vizergy Digital Travel Marketing with a silver Adrian Award for digital marketing excellence for its work on Sugar Bay Resort and Spa.

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2014 HSMAI'S MEET West Conference to Be Held June 16-17 in San Diego

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, will be held June 16-17 at the Hilton San Diego Bayfront in California.

2014 HSMAI'S MEET West Conference to Be Held June 16-17 in San Diego

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, will be held June 16-17 at the Hilton San Diego Bayfront in California.

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French Hotel Industry Performances - December 2013

For the French hotel industry, 2013 is not likely to go down in history, either in a good or a bad way. The key word of the year is unquestionably, \"stagnation\": for the majority of categories and territories, RevPAR generally remained at 2012 levels, with only limited variations. Even Paris remained listless, as rooms revenue grew only slightly.

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Couples Getaway Trips Even Hotter In 2014, Reveals TripAdvisor Survey

TripAdvisor, the world's largest travel site*, today announced the results of its couples getaway survey of nearly 5,000 U.S. respondents, and the top 10 U.S. hotels for romance. According to the survey, 92 percent will enjoy an amorous escape in 2014, up from 78 percent in 2013 and among that group, 17 percent will take a couples trip for Valentine's Day.

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Cvent Announces New Conference for Hospitality Industry on Group Business

Cvent (NYSE:CVT), a leading cloud-based enterprise event management platform, today announced its first annual Group Business Forum, an exclusive event for hotel professionals and executives. The three-day event will take place in Washington, D.C., April 23-25, at the Grand Hyatt Washington. Cvent has invited leaders who represent more than 200,000 hotels and destinations that are part of the Cvent Supplier Network to attend.

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Horwath HTL Projects 2014 Outlook For Key Asia Pacific Hotel Markets

Horwath HTL, the world's largest and most experienced hotel, tourism and leisure consulting Brand have written 12 Country Reports from the Asia Pacific and Indian Region for the prestigious 2014 Hotel Yearbook. The Hotel Yearbook, in its eighth edition, is made up of exclusive editorial contributions from more than two-dozen opinion leaders from around the world. The publication focuses on the future of the hotel industry and upcoming trends and innovations that will have an impact on its development.

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Personalization equals loyalty for millennials | hotelnewsnow.com
Self-described token millennial Teresa Y. Lee didn't waste time assessing the loyalty landscape for her notoriously fickle cohort. Our loyalty is up for grabs, said the senior analyst at HVS. It's up to you to design a program we want to be loyal to. Thus began a rapid-fire breakout session on millennials and loyalty during the 2014 Americas Lodging Investment Summit. John Wallis said Hyatt Hotels Corporation, where he serves as chief marketing officer, is up for the challenge.

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Amadeus Insights 2014: Business travel gets personal

The findings of a new Amadeus report show that in an environment where investment in business travel is rising again, travelers prize efficiency and productivity above all else. As part of this drive for efficiency, travelers expect to be able to do exactly what they want at the click of a button.

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February 2014 - U.S. Lodging Insights from PKF Hospitality Research, LLC.

Mark Woodworth and Jack Corgel just got back from ALIS. Here are their latest thoughts on the recent GDP figure release and any weakness in group hotel demand.

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Metasearch OTAs: Your customers are using them, are you? | By Jean Francois Mourier

Metasearch OTAS enable consumers to search all the major OTAs at once through a single website simultaneously making metasearch OTAs a one-stop shop to find the best hotel for an upcoming vacation or a business trip. Currently, the most popular metasearch OTAs are Hotels combined, Kayak, Hipmunk, Trivago and TripAdvisor, but new ones are being developed every day.

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Hotel Spa Reservations Training Tips | | By Doug Kennedy

Having spent most of my career presenting sales training for hotel front desk and room reservations agents, it has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same type of sales and guest service excellence training.

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Blurred lines: hotel public relations in the age of social media | By Daniel Edward Craig

These days, anyone can publish a review, photos and videos of their latest vacation and share it with the masses. So then how important is media coverage? And how has social media changed the role of public relations for hotels? During the most recent ReviewPro webinar, Leveraging Social Media for Public Relations, I consulted a panel of travel journalists, social media experts and hoteliers on these questions. And while there were no definitive answerswe're kind of making up the rules as we go alongour panelists shared some great insight and tips. Here are the highlights.

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Travelers Now Read Hotel Reviews in a Revolutionary New Way: Meta-Reviews Summarize Everything Said About Hotels

Since launching in late 2013, TrustYou has integrated its Meta-Review solutions and TrustScore into a large number of OTAs, Metasearch sites, GDSs and Destination Marketing Organizations. The Meta-Review is a text summary derived from a semantic analysis of all reviews worldwide. The TrustScore represents the overall reputation score for a particular hotel based on all reviews, with newer written reviews carrying more weight than older ones.

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2014 HSMAI Digital Marketing Strategy Conference to Explore the Digital Storefront

Renowned Marketing and Branding Expert Porter Gale to Deliver Keynote Feb. 25 in New York

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How Hotels Can Use YouTube to Generate Bookings

Full-service digital marketing and social media engagement agency Lodging Interactive says videos convey visual and emotional touch points which are present in almost every travel offering, and that is what drives bookings; Are you using video effectively?

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The Top Ten Questions to Ask Your Paid Search Vendor | By Max Starkov & Sara O'Brien

In spite of the array of trendy new digital marketing initiatives and formats available to hoteliers today, the reliable old search engines still generate more than 50% of website revenue in hospitality (HeBS Digital, OTX Research). Not surprisingly, Search Engine Marketing (SEM)/Paid Search is currently the most popular online advertising format: More than 45% of every online advertising dollar is spent on search engine marketing (IAB).

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Just So You Know, Hotels Are Probably Stalking You | hotelchatter.com

Is that our Facebook page you keep looking at? Last week, we let you know that hotels want to text us. If that seemed a little intrusive to you, then look away now. We've heard a few times recently that hotels are Googling you and checking out your social media profiles before your stay. Hmmm....on the one hand, we don't think that's too bad. The hotel is just trying to get a good idea of who we are, what we like and what we look like. Not every hotel can have a dedicated personal assistant so this is a good way to fill in that hole.

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Peeping, Prying, or Pampering? | meetingsnet.com

We know that hoteliers have wanted guests to post their (positive) experiences far and wide in social media land. But did you know that some are now monitoring guests' Facebook, Twitter and other social media accounts to better personalize their experience? I did not until I read about hotel stalking on HotelChatter, and I'm not sure what to think.

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Travel 360: A Unique Perspective on the Online Travel Industry for 2014 | stateofdigital.com

In the past few months State of Digital has been cooperating with Linkdex on the production of a unique E-book on the travel industry which today is officially released. The e-book gives us a unique perspective on the state of the online travel industry in 2014. This e-book is now available for everyone, here on State of Digital and with Linkdex, for free.

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Russia scrambles to get hotels ready for Games | reuters.com

Large crates of equipment stand unopened outside the entrance to the plush new Swissotel above Sochi as it scrambles to be ready for the start of the Winter Olympics. A bricklayer in a woolen hat puts the finishing touches to a nearby wall, workers in white helmets fix cables and others clear snow with shovels. Inside the hotel, new chairs are piled on top of each other in the lobby. Russian officials have declared Sochi ready for the Games, on which President Vladimir Putin has staked his and his country's reputation. But days before they open on Friday, the organizers acknowledge that not all the new hotels are ready, despite the Games' $50-billion price tag.

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The Blennerhassett Hotel Becomes First Independent Hotel in West Virginia to Join Stash Hotel Rewards

The Blennerhassett Hotel, a nationally recognized historic landmark located in the heart of Parkersburg, announced today that it has partnered with Stash Hotel Rewards, the nation's largest point-based rewards program for independent hotels. As a result of this partnership, Stash members are now able to earn and redeem points at The Blennerhassett Hotel, the first independent hotel in the state of West Virginia to offer a rewards program to its guests.

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Leading Hotels in India Choose RezNext as Their Preferred Distribution Technology Partner

RezNext, the world's only true real time distribution company has announced today that it had acquired 400 plus customers in 2013.These customers signed up between September and December 2013 and are spread across 113 cities, increasing RezNext's footprint in India.

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Another year of success for the German hotel industry | MKG Reports

2013 hotel performances were especially sustained by numerous different trade fairs and of course the well visited Oktoberfest. Munich, as in the past, is occupying the leading role regarding all three performance indicators: with an Occupancy Rate of 78,4%, an Average Rate excluding VAT of 114.7 and the resulting RevPAR of 89.9 (between January and November 2013).

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Push / Pull Models in the Hotel Supply Chain 4 Key things you should consider | By Matthew Goulden

I recently had the pleasure to attend my first HEDNA conference in New Orleans (14-16 January) as a newly enrolled member, and I came away impressed with the welcoming friendliness of other delegates (seemingly the largest gathering for a while). I was also fascinated at the quality of the Connectivity Group's presentation around the Push / Pull hotel distribution model that many of the Hoteliers in the room were visibly grappling with. A lot of work has been done by this HEDNA Group to define and explain the many and various options open to hotels to display availability and price data to the fragmented channels that can help them sell their rooms and secure bookings in their Central Reservation Systems (CRS). Essentially the options are pushing Availability, Room, and Inventory (ARI) data out to those consuming systems that need it or pulling in the shopping requests for rooms as they happen.

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Magnuson CEO to present travel distribution overview at London tech expo February 5

Magnuson Worldwide CEO Thomas Magnuson will present an overview of travel distribution this Wednesday February 5 at the Hospitality Technology Europe 2014 Conference in London. Magnuson's presentation is titled \"Everything you wanted to know about online distribution (but were afraid to ask)\" and is scheduled for 3:45 PM in the Supplier Masterclass Theatre at the Hospitality Technology Europe 2014 Show at Earls Court 2, Warwick Road SW5 9TA London, UK.

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Mobile Bookings Surge in 2013

Mobile and tablet bookings for Pegasus client hotels made using the OpenView Internet booking engine amounted to more than 15% of all reservations in 2013. Clients of Pegasus Solutions' web services division enjoyed a boost from the channel, surpassing the industry-wide 11% for the year, as presented by PhoCusWright at FITUR in Madrid.

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The hotels Brazil needs for the World Cup never got built | washingtonpost.com

The Gavea Tourist is an empty shell of a hotel, a 14-story modernist monument of disintegrating concrete and decaying beauty that has been abandoned for four decades. It is one of three huge, architecturally stunning ghost hotels in Rio de Janeiro, all of which are vacant in a city facing a shortage of rooms for June's World Cup soccer tournament. Rio could use the Gavea Tourist's 400-odd rooms. Instead, it is an emblem of the obstacles that hinder Brazil's World Cup preparations: cumbersome bureaucracy, a slow-moving judiciary and a lack of imaginative planning.

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PKF Releases Latest Forecast Assessment: Accuracy Remains High

PKF Hospitality Research, LLC (PKF-HR) released the results of their latest assessment of the accuracy of their Hotel Horizons forecasts for the U.S. lodging industry. This is the third periodic review conducted by PKF-HR since 2005 and is an important and critical component of the firm's forecasting efforts.

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CRS1 hotel booker to launch chain scale' features at London Tech Expo

Magnuson Worldwide, the world's largest hotel services organisation, today announced it intends to add 'chain scale' features to its CRS1 hotel reservation platform February 4 at the Hospitality Technology Europe 2014 Conference in London.

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Google, Facebook, TripAdvisor tout benefits | hotelnewsnow.com

Representatives from three of the biggest disrupters in the distribution space on Monday pitched themselves as partners to the thousands of hotel owners and operators in attendance at the open general session at the Americas Lodging Investment Summit. The responses came after moderator Kathleen Matthews, Marriott International's executive VP and chief global communications officer, asked whether Google's, Facebook's and TripAdvisor's respective forays into the travel industry were done as a means of maximizing or poaching hoteliers' revenues.

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Hotel Distribution II: Will Tech Giants Change Everything? | By Harvey Chipkin

Mega online travel agencies are a costly distribution channel for hoteliers, not to mention a business siphon for traditional travel agents. About this there is little disagreement. But as new disrupters are poised to upend travel distribution once again, the future of OTAs in hotel distribution and of travel agents is a matter of less agreement. John Burns, president of Hospitality Technology Consulting, said he doesn't see much change in hotel distribution in the near future. But the emergence of new disrupters will have an impact, he said.

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STR: US results for week ending 25 January 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 19-25 January 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 2.4 percent to 55.2 percent. Average daily rate rose 3.0 percent to finish the week at US$109.59. Revenue per available room for the week was up 5.5 percent to finish at US$60.54.

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Q4 2013 Greek Hospitality Industry Performance

Total number of international tourists to Greece reached record levels of 17.8 mn and associated revenues also reached record levels of 11.5 bn in 2013, both up by 15% from 2012; Arrivals from China grew spectacularly by 85% year-on-year, while Russia and Turkey showed increases of 49% and 45% respectively; Very high tourist satisfaction rates in Athens and Thessaloniki based on the lastest satisfaction surveys carried out by GBR consulting; Positive outlook for 2014 based on bookings so far and on the barometer 2014 Q1 for the hotel sector. About 18 mn international arrivals are expected this year and 13 bn of revenue.

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Qatar hoteliers highlight need for trained staff | hoteliermiddleeast.com

Hoteliers in Qatar have welcomed plans for a training institute for the hospitality industry, in order to facilitate the creation of 127,000 jobs by 2030. Oryx Rotana director of human resources Ghaith Dalati believes a lack of specialised training in the country is one of the biggest challenges recruiters face, and hopes the new institute will address the challenges.

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Video: Starwood expansion story on a tear - Interview with Starwood CEO Frits Van Paasschen | cnbc.com

Frits Van Paasschen, Starwood Hotels & Resorts Worldwide president & CEO, shares his thoughts on growing global demand in the lodging industry and weighs in on travel trends in 2014. I think we will offer more services and actually lower costs because of technology, says Van Paasschen, explaining how his business model is unlike the airline industry.

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Video: AIRbnb Disrupting traditional travel in 192 countries | cnbc.com

Brian Chesky, CEO & Co-Founder of AIRbnb, explains how his online rental marketplace for homes and rooms can make travel plans easier, and weighs in on the future of the \"sharing economy.\"

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Hotel Pricing and Parity Analysis for Asia (Dec 2013, Jan 2014 & Feb 2014)

RateGain, the leading hospitality & travel technology Company, released its Hotel Pricing Trends and Hotel Rate Parity report. A single window BI dashboard, which enables revenue professionals on cheapest rate visibility, tracking hotel rate parity along with median rate for three (3) months of three, four and five star hotel category across some of the major cities in Asia.

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International Handbook on Tourism and Peace launched by UNWTO

Providing a unique overview of tourism as a tool in peace building and reconciliation efforts, the International Handbook on Tourism and Peace was launched with the support of the Ministry of Economy, Family and Youth and the Ministry of European and International Affairs of Austria (Vienna, Austria, 29 January 2014).

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ITB Berlin 2014: the meeting place for bloggers from around the world

Companies and international travel bloggers meet at the second ITB Berlin Bloggers Speed Dating event lectures and workshops on working with bloggers first ITB Berlin YouTube Film Award offers prize money worth 1,000 euros for the most creative entry

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The Ascott Limited In The Philippines Supports World Vision's Typhoon Yolanda Relief Response

In the face of the overwhelming challenge to provide immediate relief to a multitude of people affected by super typhoon Yolanda, The Ascott Limited in the Philippines steps forward to do its share. Ascott, with support from CapitaLand Hope Foundation, the philanthropic arm of Ascott's parent company, CapitaLand, aims to raise PHP1.5 million for the emergency relief response of World Vision. World Vision's relief efforts aim to provide food, blankets, mosquito nets, tarps, hygiene kits and emergency shelter to nearly 400,000 typhoon victims. The child-focused humanitarian agency has also started setting up child-friendly spaces in the badly hit provinces to help children recover from the trauma and regain a sense of normalcy following the disaster.

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Cornell Study Demonstrates the Value of Hotel Loyalty Programs

Well designed hotel loyalty programs encourage frequent guests to become even more frequent, according to a new study from the Center for Hospitality Research (CHR) at the Cornell School of Hotel Administration. The study, \"Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry,\" offers a graduated set of methods for hotels to measure the effects of their guest loyalty programs. The researchers, Clay M. Voorhees, Michael McCall, and Bill Carroll, then demonstrate one of those methods. They found a substantial jump in revenues when guests joined the Stash frequent guest program at two groups of independent hotels. The report is available from the CHR at no charge.

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UK's Office of Fair Trading ruling promises greater OTA price competition on hotels | travolution.co.uk

The Office of Fair Trading today accepted formal commitments from Booking.com and Expedia together with InterContinental Hotels Group to enable online travel agents and hotels to offer discounts on room rates. The commitments mean that all OTAs and hotels that deal with these three businesses will be able to offer discounts off headline room-only rates so long as customers: sign up to the membership scheme of an OTA or hotel to be able to view specific discounts, and make one undiscounted booking with the OTA or hotel in question to be eligible for future discounts.

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Focus on Distribution: Hotels Value Agents, But OTAs Rule | By Harvey Chipkin for travelmarketreport.com

For hotel operators, the costs of selling rooms through traditional travel agencies and travel management companies are far far lower than for rooms booked through mega online travel agencies. And agents deliver a higher-yield customer as well. So why aren't hotel companies beating down the doors of traditional agencies and TMCs? Hotel operators may prefer working with traditional agents and do better economically by them but they feel forced to deal with the big guys. Online travel agencies simply have too much marketing power for hotels not to focus on them. That's the outlook shared by two top distribution experts John Burns, president of Hospitality Technology Consulting, and Bonnie Buckhiester, president of Buckhiester Management.

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When Online Reviews Are Fake: Researchers Identify Which Hotels Have Incentive To Manipulate | forbes.com

A trio of business school professors in trying to understand the potential effects on consumers and the economy by fake reviews has identified which hotels are likely to generate or attract fraudulent reviews. Authors Dina Mayzlin (USC), Yaniv Dover (Dartmouth) and Judith Chevalier (Yale and NBER) don't make overly broad claims. But by looking at the differences in differences of two travel sites with extensive hotel reviews, they have shown that certain hotels distinguished by geography, ownership or management will post more fake positive reviews for themselves and more fake negative reviews for their competitors.

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How do hotels and resorts stack up on Facebook? | insidefacebook.com

We looked at 2,121 hotels and resorts on Facebook, covering 114,634 posts. Highlights: Scenery shots generate the most likes at 28.71 per 1,000 impressions almost 5 times as much as link posts. People are more likely to comment or share on food photos (.99 comments per 1,000 impressions and 2.98 shares per 1,000 impressions). The destination, not the room amenities, drives interactions less than 50% of engagement is on posts related to facilities.

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CEE hotel transactions heat up as a strong Q4 in 2013 sets the scene for an elevation in market activity in 2014

Following a few years of subdued activity in the region, Central & Eastern Europe (CEE) looks to be heating up as Jones Lang LaSalle's Hotel & Hospitality team (JLL H&H) reveal that they have acted as the exclusive agents in the sale of eight prime hotel assets in the region in the second half of 2013 - totalling 275 million in value. These deals represent the first group of large corporate hotel transactions since 2010, giving the global real estate advisor an unprecedented 90% market share of a total volume of 305.9 million in 2013.A highlight of the key deals include;

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Moscow Hotel Market Update. 2013 Results and 2014 Forecast

\"2013 saw very little movement in the Moscow hotel market. Occupancies seem to be at a peak, with little reason to forecast a rise in 2014. As is stands we see 2014 for the Moscow hotel market as very much a copy of 2013 in terms of occupancy, but we may see slight ADR drops across the market.\" David Jenkins, Head of Jones Lang LaSalle' Hotels & Hospitality Group, commented.

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Best Western partners with Deutsche Bahn Deal

Best Western International has started 2014 on the right track, following the signing of a new partnership agreement with Germany's national rail operator, Deutsche Bahn.

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Eternal rival | By Georges Panayotis

Old England did a successful publicity stunt. London is strutting about on the radio waves and in the gazettes boasting first place as world tourism capital with 16 million international visitors, ahead of Paris, Bangkok and New York. TYPO3SEARCH_begin CONTENT ELEMENT, uid:72857/text [begin] Text: [begin]

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Branding Challenges and Investor Insight: Just Two of the Important Topics to be Discussed During IHIF 2014

Continuing the long standing commitment to delivering a varied and comprehensive educational programme, the International Hotel Investment Forum (IHIF) Berlin will host some of the most respected and learned speakers from across the world. Over the follow weeks, we will highlight some key topics to be addressed across the broad IHIF 2014 programme.

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Milestone Internet Marketing Founder Named One of HSMAI's Top 25 Extraordinary Minds in Hospitality for 2013

Milestone Internet Marketing, Inc. announced today that its Founder, Benu Aggarwal, was honored by The Hospitality Sales & Marketing Association International (HSMAI), naming her one of the Top 25 Extraordinary Minds in Hospitality Sales and Marketing for 2013. Milestone is a leader in digital marketing and social media software and services for the hospitality industry. This is Milestone's second year in a row achieving the \"Top 25\" distinction with last year's honor going to Milestone's CEO, Anil Aggarwal.

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Knowledge Center Data firms differ on hotels outlook

STR is projecting that RevPAR will inch down during 2014, while PKF is expecting hotel performance will continue to improve.

HSMAI Americas Unveils 2014 Executive Committee, Board of Directors

Google’s Rob Torres Named as Board Chair

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HSMAI Americas Unveils 2014 Executive Committee, Board of Directors

The Hospitality Sales and Marketing Association International (HSMAI), today announced its 2014 Americas Region Executive Committee and Board of Directors. In total, 38 members were elected or appointed to serve HSMAI in the coming year.

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Pegasus Solutions Reports Global Leisure Hotel Rates Stayed Ahead of Prior Year for Every Month of 2013

Average daily rates paid for leisure hotel stays grew consistently in 2013, ending the year with positive global year-over-year growth for all 12 months, according to The Pegasus View for Q4 2013, released today by Pegasus Solutions. Pegasus, which helps nearly 100,000 hotels worldwide be found, seen and booked, reports 2013 ended on a positive note with volumes and rates up in both the corporate and leisure channels globally.

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HotStats MENA Chain Hotels Market Review December 2013

Hotels in Dubai reported the highest profit levels in the region in 2013 for the fourth consecutive year, according to the latest HotStats survey of full service four and five star hotels in five MENA markets by TRI Hospitality Consulting Middle East.

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Infographic: The Indian Traveller 2014

eRevMax, the leading hotel online distributions and channel management solutions provider has released an Infographic - The Indian Traveller 2014 shedding key insights on new age Indian travellers.

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Pegasus' John Owens Speaks at Travelport's e-volve 14

John Owens, senior vice president, distribution sales for Pegasus Solutions, spoke this week at Travelport's e-volve '14 in Monte Carlo. Owens discussed current industry trends at the event.

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Honoring the Top 1% of TripAdvisor: 2014 Travelers' Choice Awards

Travelers have spoken and the results are in. TripAdvisor has sifted through literally millions of reviews from travelers around the world to identify user favorites and name the 2014 Travelers' Choice winners.

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Market Metrix Reports Global Decline in Hotel Satisfaction

Global customer satisfaction with hospitality experiences continued to decline during the fourth quarter of 2013, according to new data released today by Market Metrix. Customer satisfaction scores declined two tenths of a point in the Americas during the fourth quarter, and seven tenths of a point versus the same period a year ago. Scores also declined in Europe. Strengthening occupancy and higher prices during this period appear to be the likely reasons.

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Hotels seek the key to millennials | houstonchronicle.com

Between work and vacation travel, Rusty Ellett says he spent about three months on the road in 2013 and two months the year before. He recalls this as a series confined spaces: rental cars, airplane cabins, the back seats of taxicabs. \"These cramped aspects of traveling are all unavoidable except for the hotel experience,\" says Ellett, a surveyor with the American Bureau of Shipping who lives in Houston. So at 25, Ellett already has definite preferences when it comes to accommodations. One of the most essential, he says, is an open, comfortable lobby where he can sit down and scroll through text messages, check social media and stretch out after a long day of traveling or working.

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Airbnb's swank digs reflect growth, but controversy grows | sfgate.com

The conference rooms inside Airbnb's swank new San Francisco headquarters are inspired by listings from the home-sharing website. There's a Parisian pied-a-terre, an airy living room from Bali, a whimsical flat from Milan. Then there's a San Francisco bachelor pad with a leather sofa, blue-tiled fireplace and boxes of unusual cereal on display.

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Hotels adapt business centers for today's traveler | usatoday.com

Jeff Pearce rarely takes advantage of the hotel business center when he travels for work. When he does, it's usually to print out a boarding pass. Yet the Fayetteville, Ga., resident, who owns a water and wastewater service company, wouldn't want to stay somewhere that didn't have a business center. \"When I need something, I absolutely need it and do not want to have to go to Kinko's,\" says Pearce, a USA TODAY Road Warrior, a panel of frequent travelers who weigh in on travel topics.

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Bidroom: the holiday booking site that gets hotels to bid for guests | theguardian.com

The hard work of searching for a hotel deal online can be enough to put you off going away. Now, a start-up is turning the current system on its head by inviting hotels to bid for customers, in the hope of radically improving the experience. Bidroom, which launched this month, is a free platform that asks travellers to fill in the dates and location of their stay. The site passes this information on to hotels, which have 24 hours to respond with an offer. The hotels can see any other bids that are on the table, which should prompt some healthy competition in favour of the guest.

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The Greater China Update 4th Quarter 2013 | By Daniel J Voellm and PuReaNae Jang

The increasing popularity of outbound tourism in China has aided the tourism industry elsewhere in the Asia-Pacific region; however, China's inbound tourism has struggled. Hong Kong received 14.5 million visitors in the third quarter of 2013, reflecting an 11.1% year-on-year (YOY) growth from 2012. Mainland China continued to be the largest source market, accounting for 77.8% of visitor arrivals (11.3 million), up 15.8% YOY. Russia posted the highest YOY growth of 22.0% among source markets, aided by increasing numbers of outbound Russian travellers with higher disposable incomes and a relatively stable economy.

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Smartphones to Open Doors at Some Hotels | wsj.com

Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed about offering for years: walk past the check-in desk and enter their rooms by using a smartphone as a room key. The boutique hotel brand from Starwood Hotels & Resorts Worldwide Inc. plans to offer this feature at two hotels, in the Harlem neighborhood and in Cupertino, Calif., before the end of the quarter.

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Sochi's Hotel Scarcity Deters Late Travel Bookings From U.S. | businessweek.com

Sochi may attract the fewest American visitors to a Winter Olympics in 20 years amid terrorism concerns, a lack of luxury hotel rooms and difficulties procuring visas, according to U.S. tour operators. Russia's plan to spend $50 billion on hotels and other infrastructure to convert a small city on the Black Sea into a year-round resort hasn't resulted in enough high-end hotels, and the existing facilities have raised prices by 121 percent for the event, according to trivago.co.uk, a U.K. website.

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Caribbean Society Of Hotel Association Executives Elect Executive Committee For 2-Year Term; Sets Agenda For 2014

The Caribbean Society of Hotel Association Executives (CSHAE) held its Annual General Meeting (AGM) and Leadership Conference, sponsored by American Resort Development Association - Resort Owners' Coalition (ARDA-ROC), prior to Caribbean Travel Marketplace where members voted for its executive committee for the 2014-16 term.

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Visa facilitation and air connectivity - key areas for tourism development in Africa

Visa facilitation and air connectivity are key areas to address in order to fully seize Africa's steadily rising tourism performance and foster sustainable development in the region. This was one of the main conclusions of the 5th Investment and Tourism Business Forum for Africa (INVESTOUR), which gathered 12 African Tourism Ministers and public and private tourism stakeholders, attending this yearly initiative held on the occasion of the Madrid International Tourism Fair (FITUR). (Madrid, Spain, 23 January 2014).

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Online travel agents and the growing quest for personalisation | tnooz.com

Over the past couple of years the travel technology industry has seen an explosion of online travel agents (OTAs); the vast majority claiming to be all things to all people. It's a trend that shows no signs of abating anytime soon. Many of the market leaders have often very similar websites, in terms of look and feel, whilst also aggregating data and offering end users no discernible point of differentiation, or benefit to choosing one over another.

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Is social media the best client-service tool? | hotelnewsnow.com

I'm in Madrid this week, despite the winter-storm madness that wrought havoc on the East Coast of the United States and sent my planned flight itinerary some 2,500 miles out of the way. But I shouldn't complain. I doubt I'm the only travel-industry professional out of the tens of thousands attending the Fitur International Tourism Trade Fair who encountered a few hiccups along the way. The show is bustling, especially in Exhibit Hall 10 which is hosting Fiturtech '14. The programming, which addresses a wealth of tech-related topics, has been energetic and engagingat least from what I can tell. Much has been in Spanish, and I hablo no espanol.

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Hotel Rates Surge in Markets Hosting Major 2014 Global Sports Events

Hoteliers in host markets have seen booking increases of as much as 200% and rates doubling ahead of the US Super Bowl, Winter Olympics and the FIFA World Cup. Pegasus Solutions conducted a comparison of net reservations made in 2014 and 2013 for the same January 20 cut-off for same day-of-week arrivals in each region. The world's largest processor of electronic hotel transactions reports affected hoteliers have smartly managed inventory ahead of the expected surges in demand.

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2014 IACC-Americas Conference to Focus on Education and Trends

IACC CEO Mark Cooper announced the theme and lineup of speakers and presenters for the 2014 IACC-Americas Annual Conference. The event is scheduled forMarch 19-21, 2014at Pacific Palms Resort in Los Angeles, CA. Cooper commented that the conference will focus on educating members on what it takes to remain innovative and competitive in today's marketplace.

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Asia Hotel sales & investment Briefing - Savills World Research

Total investment sales increased by 23.4%, from US$7.1 billion in 2012 to US$8.7 billion in 2013. The Japanese market contributed US$2.05 billion or 23.5% of all investment sales in 2013. Singapore investors delivered nearly US$1.96 billion or 22.4% of all investment sales in 2013.  Investment sales in Singapore and Japan increased, with transaction volumes surging 415.6% and 34.9% respectively year-on-year (YoY).

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HotStats European Chain Hotels Market Review December 2013

Profits at hotels in Vienna and Warsaw were both hit by significant declines in average room rate (ARR) in 2013, according to the latest HotStats. In 2013, hotels in the Austrian capital saw a decline in all segment rates with falls in BAR (-7.2%), Corporate (-5.5%), Residential conference (-9.8%), Leisure (-4.5%) and Tours/Group (-8.4%) leading to an overall 7.9% drop in ARR. Although occupancy went up by 0.4 percentage point to 71.6%, RevPAR diminished by 7.4% to 93.96.

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HVS Bangkok Reports Area Hotels under Pressure; Lowering Rates Not a Solution, Advises the Global Consultancy

HVS Bangkok Director Christian Pucher recently shared updates and counsel for the hotels in his locale: The protests that began in November 2013 have been taking their toll on hotels' performance amidst what would regularly be the high season. Occupancies are said to be down by 20-40 % on average as travelers cancel or postpone their trips to the City. As the protests are localized to specific areas of the city, some hotels near the protest sites are feeling the impact considerably more than others. \"Past conflicts have shown that the market is resilient and that occupancies tend to recuperate to normal levels within three to four months of conflict resolution. As the situation prolongs over time, the immediate threat is that some hotels will be challenged to meet their financial obligations, which in turn would have a short-term negative impact on employment in the Bangkok hotel market,\" explains Pucher. \"The long-term threat lies in the reduction of market- wide average hotel rates. As the situation normalizes, hotels will need to make efforts to help bring back business, through tactical promotional offers - targeted and limited to a period of time.. However, during and after previous crises, the market had reacted differently, in that rates were actually dropped across the board rather than launching temporary offers.\" \"It is very hard to rebuild rates once they have been lowered, affecting returns over a longer period,\" adds Pucher. Over the past eight years, Bangkok hotel performance has suffered as a result of several political conflicts, flooding, as well as the slow recovery of the global economy. These conflicts have had a direct negative effect on hotel occupancies as visitors have deferred their travel plans to the city. Additionally, hotel rates have been largely stagnant or even depressed over the last few years through a combination of all of the preceding factors - global economic slowdown, political unrest in the r

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Olympics-Smile! Russians learn hospitality before Sochi Games | chicagotribune.com

It may not come naturally to all Russians and, in the run-up to the Winter Olympics, Sochi hotel managers are getting crash courses in how to smile. In line with President Vladimir Putin's efforts to show Russia's modern face at the $50-billion Sochi Games, an initiative has been launched to break down enduring stereotypes of Russians as cold, severe and unsmiling. Russia's Olympic University, opened in Moscow and the Olympic host city by the Black Sea in 2009 by Putin and businessman Vladimir Potanin, has been training hotel managers in hospitality so they can pass on the wisdom to their staff.

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Super Bowl Hotels Up as Much as 550 Percent | abcnews.go.com

When a New Jersey Renaissance hotel charges almost $1,000 per night, things have gotten out of control. On the other hand, supply and demand, right? The National Football League estimates 400,000 people will descend on northern New Jersey during Super Bowl XLVIII. That anticipated influx has hotel and rental home prices skyrocketing. There's a home in North Caldwell, N.J. listed on HomeAway.com for 120k per week around game day. It has six bedrooms, five bathrooms and comes with a private chef and daily maid service. Luckily it does have 10 flat-screen TVs, because tickets to the game are not included in the 120k price tag.

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8 hotels that changed the industry | cnn.com

From minibars to pillow menus to 24-hour butlers, today's hotels have turned every indulgence and convenience into a standard necessity. But this wasn't always the case. Not long ago, those little shampoo bottles that people now love to swipe didn't even exist. Nor did in-room iPads or fingerprint recognition technology. Oh, the humanity! Thankfully, over the last 100 years some innovative hotels have helped pave the way for these modern accommodation marvels. Because of their foresight and progressiveness, these ground-breaking properties forever changed the future of the industry, enabling guests to expect -- and demand -- increasingly more.

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Knowledge is power: lessons in analytics from Expedia's fail-fast' culture

Knowing your customer better than the competition means more bang for your marketing dollar. In the highly competitive online travel sector, understanding what influences a transaction is essential to success. Expedia, which prides itself on being a data-driven organisation with a strong analytics culture, understands this only too well.

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Assessing the Benefits of Rewards Programs: A Recommended Approach and Case Study from the Lodging Industry

An analysis of the loyalty programs for two groups of independent hotels demonstrated a notable lift in patronage after guests joined the program, even accounting for the fact that these were already the hotels' best customers. While ADR for the loyalty program guests increased modestly (1 percent for one hotel group and 5 percent for the other), the number of annual room-nights for each guest increased by nearly 50 percent for both hotel groups, increasing total revenue per year per enrolled guest by a similar amount.

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Monuments in danger | By Georges Panayotis

Companies are increasingly reticent about authorizing their managers, even their highest officers, to stay at properties that are discordant with the notion of saving on overhead. Ostentatious luxury is no longer seen as a sign of success but as a kind of arrogance that is less and less acceptable. Former president Sarkozy's celebration of victory in a famous Champs-Elysees venue remains ingrained in memories as in poor taste, casting a shadow on the image of palaces in public opinion.

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A walk around the hotel room of the future [IMAGES] | tnooz.com

A year ago at the FITUR hotel conference in Spain, delegates were shown some of the early work by a design studio to showcase the hotel room of the future. ITH Room Xperience is a project developed in conjunction with Spanish company SerranoBrothers to try and take the hotel experience to the next level, at least in terms of how guests interact with it and integrate their own technology into its systems. The prototype, supported by the likes of Microsoft, Toshiba, Bang & Olufsen, PayTouch, is full of apps, gadgets, high-tech furniture and more.

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2014 the year of detente between the hotel industry and Online Travel Agents? | By Peter O'Connor
With Online Travel Agents (OTAs) continuing to leverage their ever-growing market power, both rising costs and an increased loss of control over distribution are undoubtedly major concerns for many hoteliers. Normura Research estimate that within the European marketplace, OTAs could control over 60% of the online market for hotel rooms by the end of 2015, while recent figures released by TRI for the London hotel market show that commission levels are growing at nearly twice that of room rates. Looking solely at these percentages, it would seem that the poor old hotelier is increasing being exploited by the evil and increasingly dominant intermediaries, a theme that has been exploited vocally by many in the trade press.

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Best Western Uses Industry Awards to Demonstrate Brand Renaissance

2013 was another banner year for Best Western International, THE WORLD'S BIGGEST HOTEL FAMILY, as the hotel chain received dozens of prestigious industry awards including 30 Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards, 22 Travel Weekly Magellan Awards, and a fifth consecutive hotel partner of the year from the American Automobile Association (AAA) and Canadian Automobile Association (CAA).

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TripAdvisor Names World's Best Accommodations With 2014 Travelers' Choice Awards For Hotels

TripAdvisor, the world's largest travel site*, today announced the winners of its 2014 Travelers' Choice awards for hotels. In the 12th year of the awards, the world's most outstanding properties were identified in the categories of Top Hotels, Bargain, B&Bs and Inns, Family, Luxury, Romance, and Small Hotels.

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Ayre Hoteles of Spain Switch Remaining Portfolio to Pegasus Connect+

Ayre Hoteles have switched the rest of its portfolio of four-star hotels to Pegasus Connect+. All of the brand's 11 urban hotels in six Spanish cities are now available online, and in the global distribution systems (GDSs) under the \"UI\" chain code.

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HTL - A new hotel concept reflecting the world of today

HTL Hotels is an innovative new hotel concept that will be a suitable alternative for the new generation of travellers who besides searching for great location, quality and price also value personalized and an all-around simplifying digital experience. Only what's necessary and only the best. In May of 2014 HTL Hotels will open its first branch on the shopping street Kungsgatan in the very city centre of Stockholm. With its 274 rooms, the hotel will represent the starting point of a brand new hotel concept that will offer only what's necessary and only the best - to a very attractive price.

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HotStats UK Chain Hotels Market Review December 2013

Out of the 12 UK regions, the North West is one of eight regions to achieve a year-on-year increase in gross operating profit per available room (GOPPAR) for 2013. Those posting negative year-on-year movements in GOPPAR are Greater London, the East of England, the North East and the West Midlands, according to the latest HotStats.

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RDX by SiteMinder Gains Even More Traction in the Spanish Market

Coinciding with FITUR's 2014 International Tourism Fair in Madrid this week (22nd 26th January), SiteMinder has announced the signing of their newest technology partner to the RDX Network. In a clear sign that best-in-class online hotel distribution is a key differentiator in the highly competitive Property Management System (PMS), Central Reservation System (CRS) and Internet Booking Engine (IBE) space, SiteMinder's newest technology partner on their Room Distribution Exchange (RDX) platform, Idiso, marks an important milestone for SiteMinder, bringing their technology partnerships to over 55 Partners in just 18 months.

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Top 5 Resolutions Hotels Should Make to Boost Online Revenue | By Vikram Singh

We have entered a new year of awesome possibilities. The hospitality and lodging business is poised for more disruption, innovation and growth. I would love to see my readers address and implement a very simple list of hotel marketing strategies this year. Doing so will help boost your online revenue and make your marketing more meaningful and self-reliant.

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Video: IHG's Richard Solomons 'optimistic' on China

Richard Solomons, CEO of InterContinental Hotels Group (IHS), discusses his strategy, after the company sold most of the buildings it owned. IHG is a global organisation with a broad portfolio of nine hotel brands, including InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels & Resorts.

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Video: Starwood's Frits Van Paasschen Shares 2014 Thoughts...

Frits Van Paasschen, Starwood Hotels & Resorts Worldwide president & CEO, shares his thoughts on growing global demand in the lodging industry and weighs in on travel trends in 2014. I think we will offer more services and actually lower costs because of technology, says Van Paasschen, explaining how his business model is unlike the airline industry.

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Belz Enterprises Establishes Peabody Hotels & Resorts

Belz Enterprises announced today that it has established Peabody Hotels & Resorts, a hotel and resort management venture that will leverage the ongoing brand success of Peabody Hotels. With this strategic shift in focus, the Memphis, Tennessee, based company is moving into asset/brand management within the luxury hotel segment.

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How to use all the pricing data available

While the amount of pricing and forecasting data might be overwhelming to revenue managers, experts suggest simplifying it and making data-driven decisions.

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5R's of Digital Marketing and Social Media Engagement: Renew, Review, Repute, Replace and Respond

Hoteliers who didn't pay much attention to digital marketing and social media engagement last year will be playing catch up this year, as 2014 is looking to be the year of \"Internet Everything.\" Experts are predicting \"Millennials will become the core customer within the hospitality and travel industries over the next five to 10 years,\" and \"global travel to the U.S. will begin to rise dramatically.\" These travel trendsetters are international visitors are technologically savvy and expect hospitality providers to be digital-platform ready so they can communicate effectively using the appropriate social media channels.

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International tourism exceeds expectations with arrivals up by 52 million in 2013

International tourist arrivals grew by 5% in 2013, reaching a record 1,087 million arrivals, according to the latest UNWTO World Tourism Barometer. Despite global economic challenges, international tourism results were well above expectations, with an additional 52 million international tourists travelling the world in 2013. For 2014, UNWTO forecasts 4% to 4.5% growth - again, above the long term projections.

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In 2013, Travelers Smiled About Service, But Irate Over Internet, According To Latest Study Analyzing Over 14 Million Reviews Worldwide

TrustYou, working in conjunction with Donna Quadri-Felitti, Ph. D. at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, has developed its first global report identifying key trends in travelers' reviews and hotel satisfaction for the following three regions: North America, Asia Pacific and Europe, Middle East and Africa. Based on hotel reviews from across 250-plus sources, the data and insights are segmented by country/region and major markets. Review scores are based on TrustScore, TrustYou's aggregate score out of 100, pulling from all reviews written worldwide.

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London hoteliers worry over commoditization | hotelnewsnow.com
Hotels are commodities to some and unique, service-oriented escapes to others. In light of this, hoteliers must carefully weigh the growing needs of intelligent distribution and revenue management with the demands and desires of partners and guests. That was the central message Monday during a panel discussing the question Are hotels commodities? at the Master Innholders' 21st Annual Hotel General Managers' Conference. If hotels are trading on price, then, yes, hotels are segmented commodities, but if you add to your offering what is unique and special about any property or destination, then it's possible to get away from full-on commoditization, said Mark Lewis, managing director of hotel representation company HotelREZ.

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Sochi Hotel Prices Up 121% for Winter Olympics

Hotel prices have increased by 121 per cent during the 2014 Olympic Winter Games in Sochi, Russia (7 23 February). One night during the Olympics will cost an average of 148*.

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ITB Berlin Business Travel Days: Knowing what is important tomorrow

Meeting place for business travel and event managers at the world's leading travel trade show outstanding papers and workshops latest: Peter Schaar, former Federal Commissioner for Data Protection and Freedom of Information, will speak about \"leaving a data trail on one's travels how accessible should traveller information be?\"

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Metasearch OTA Channels - The Who, What, Why and How of the Newest (and Potentially, Most Lucrative) Online Distribution Channel

Online travel agencies (OTAs) are a vital part of the supply chain and have been largely responsible for the rapid growth in online travel bookings across both mature and emerging markets. While the online channel has been a beneficial one for hotels, it has also placed a strain on budgets due to increased distribution costs (caused by high OTA commissions).

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Cornell Hospitality Research Summit 2014 Invites Innovative Presentations from Industry Executives and Academic Scholars

The Cornell Hospitality Research Summit 2014 has opened its search for forward- looking presentations on the future of service innovation. Designed as a forum for direct, research-based dialog between industry and academe, CHRS 2014 will focus on innovations and facilitate innovative networking throughout the entire hospitality and tourism industry. With a theme of \"The Future of Service Innovation: The New Science of People, Organizations, Data, and Technology,\" CHRS 2014 is scheduled for October 2014 at the Cornell School of Hotel Administration. \"Innovation is the lifeblood of the hospitality, travel, and tourism industry. As you see from the summit theme, we seek a wide, diverse range of presentations across all aspects of the hospitality and tourism industry,\" said CHRS 2014 co-chair Cathy Enz. \"We encourage people with innovative ideas to visit our website and submit a proposal. We want to hear about new ideas and also innovative solutions to existing challenges at this summit.\" \"CHRS 2014 will go beyond presenting new knowledge, although that is essential,\" added CHRS 2014 co- chair Rohit Verma. \"We want to dig deeper. We want to learn about the process of innovation. We want to learn how to create that new knowledge. That is why our theme includes the phrase 'new science.' \" CHRS 2014 will also celebrate the best innovative practices by presenting an exemplary practice award. \"We plan to build community around innovation by recognizing the best of innovative practices throughout the broadly defined hospitality and tourism industry,\" said Enz. \"We encourage you to nominate your own practices or those of other industry leaders for this award.\" More information about nominations for the award will be available at the conference website soon.

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The Top Trends in Search for 2014

In 2013, searchers evolved the way they sought information on the Internet, and towards the end of the year, search engines released their updates to better meet modern queries such as voice and conversational search. In 2014, we will clearly be able to see the effects of these new ranking methods. Social outreach, conversational intent, authority of the site, relevancy of the content to query and overall content quality will significantly impact the way your websites perform.

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eRevMax delivers 15% year-on-year growth in online revenue for Portuguese hotel

Considered an urban oasis in the centre of Lisbon, Inspira Santa Marta Hotel, has found its perfect online distribution partner in eRevMax. The high-end four star property trusts RateTiger Suite for efficient rate management and improved online growth.

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New Report from IHG highlights need for hotel brands to be 3D' to win future guests Global, Local and Personal

A new report published today by InterContinental Hotels Group (IHG), 'Creating Moments of Trust the key to building successful brand relationships in the Kinship Economy', suggests that to win guest loyalty in the future, hotels need to deliver a global, local and personalised experience. The research also shows that personalised brand experiences which resonate with the local culture are particularly important for the fast-growing number of international travellers from emerging markets.

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Luxury travel trends: Building on past successes | telegraph.co.uk
With so much innovation in the field, this year will see a plethora of new and exciting services enter the luxury travel industry. Alongside the emergence of interest in previously unpopular destinations, 2014 will also pave the way for brands to tweak and fine-tune ideas, concepts and trends birthed in previous years. Here are three key developments that will adopt more luxury-focused expressions and become increasingly tailored towards high-net-worth travellers in the coming months.

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Marriage equality creates new hotel market | hotelnewsnow.com

Hotels in popular wedding and honeymoon destinations, such as Hawaii, could see increases in business from same-sex couples. As more jurisdictions legalize same-sex marriages, hotels that host destination weddings and attract honeymooners should see increases in business. However, to realize these additional revenues, hotel operators need to meet the needs and expectations of this market segment, sources said.

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Accor's ibis family reaches over 1,700 hotels

As a way of demonstrating to as many people as possible the absolute comfort guaranteed by Sweet Bed ibisTM, ibis (http://www.accor.com) came up with the ultimate test: sleeping where no-one has ever dared to sleep before. It persuaded adventurer Aaron Chervenak to accept the extraordinary challenge of sleeping at the top of Devil's Mountain in the heart of the Amazonian jungle. Ibis invites web users to share the expedition via an immersive website devised and designed by the agency BETC. The ultimate sleep will take Aaron and Sweet Bed by ibisTM to the highest point of this forbidding mountain for the most ultimate \"torture test\" a bed has ever known!

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Hotel Common Sense: Hotel Owners Must Remain Involved and Aware, Regardless of Brand, Location, Hotel size or Markets Served | By Dr. John Hogan

Owning a hotel can be either a delight or a nightmare, as it requires both capital investment and an ongoing commitment to paying attention to what your guests want and need. As the CEO of a company that serves and interacts with literally hundreds of hotel owners annually, I am cognizant of many of the challenges facing them, but not all. Early in my career, I learned the concept behind what I came to call Hotel Common Sense from a family of Vermont innkeepers who were savvy hotel owners.

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The Top 10 Questions Hoteliers Should Be Asking Their Website Design Vendor | By Max Starkov and Sara O'Brien

In the multi-screen world we live in today, hoteliers must meet the needs of their guests on every device. This means investing in technology that allows for the best user experience on the three screens: desktop, mobile and tablet.

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Emergence of Adventure Parks & Resorts; 6 Secrets to Adding WOW at Your Resort in 2014 | By Jeff Coy

Today's hotel guest is looking for an experience, not just the same old amenities. Meeting planners are looking for resorts that offer a unique on-site experience so they can avoid the hassle and cost of arranging vans to transport attendees to off-site locations. A growing number of resort owners \"get it\" and are leading the way. And now we are seeing another major trend in resort development --- the emergence of Adventure Parks & Resorts.

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Magnolia Hotels Expands Partnership with Stash Hotel Rewards

Magnolia Hotels announced today that it has expanded its partnership with Stash Hotel Rewards by adding properties in Dallas, Denver and Omaha to the largest point-based rewards program in the U.S. The addition of these properties to the Stash Rewards program comes on the heels of a successful partnership with Magnolia Hotel Houston, which joined in October 2012.

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Q&A: How Aloft Hotels Is Targeting Next Gen Mobile Travelers | skift.com

In the mid-2000s, Starwood Hotels wanted to recreate the success of its W Hotels brand in the select service market. The company first looked at existing hotel brands for any acquisition opportunities, but none fit the required parameters. So Starwood launched Aloft Hotels in 2008 from the ground up with the same focus on global lifestyle trends as W, yet at a lower price point for the mid-tier, highly-connected hotel guest of the future.

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Cachet Hotel Group Takes Full Ownership of URBN Brand in Shanghai, China

Cachet Hotel Group (CHG), announced today the completion of the acquisition of URBN Hotel inShanghai by CHG's co-founderRobert Roche. The transaction was announced as an all cash buyout for an undisclosed sum.

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HSMAI Europe reveals Best in Class Marketing Awards

HSMAI Europe reveals the first-time \"Best in Class Marketing Awards\" for the Top 20 extraordinary minds in sales, marketing and technology in Europe. Nominations are to be awaited until Thursday, January 23rd, 2014, 11:59pm.

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IH&RA in 2014: protecting the interests of the industry | By Casimir Platzer

In mid-2013 Casimir Platzer took over the reins of the International Hotel & Restaurant Association (IH&RA) as its new President. The Hotel Yearbook caught up with Casimir to find out about the organization's goals for 2014 and how he sizes up the key issues the industry is facing. The international Hotel and Restaurant Association (IH&RA) is the only international trade association exclusively devoted to promoting and defending the interests of the hotel and restaurant industry worldwide. Officially recognized by the United Nations, IH&RA monitors and lobbies all international agencies on behalf of this industry.

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Bali Hotel Guide's connectivity to RezGain is great news for hotels

With the continuing growth of tourism in Bali local accommodations of all sizes have a challenge to deploy their energy and resources in the most effective way possible. By developing a partnership with RateGain, Bali Hotel Guide has taken steps to help the Bali hotel market more efficiently access the large volume of potential guests seeking useful information and full-service assistance for their Bali vacation.

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Marriott International Renews Agreement with Leonardo

Leonardo Worldwide Corporation (formerly VFM Leonardo, Inc.), the leader in online visual content distribution for hotels, today announced that they will continue to work with Marriott International to strengthen the online visual presentation of Marriott properties through photo distribution and online merchandising.

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Shangri-La Residences Debuts In Yangon, Myanmar

Situated in Yangon's prime residential area in 15 acres of greenery overlooking the serene Kandawgyi Lake and sacred Shwedagon Pagoda are 240 elegantly appointed apartments that make up the Shangri-La Residences. Just opened to offer the brand's signature level of luxury and legendary hospitality, the apartments are housed in twin towers and range from two-bedroom units to four-bedroom penthouses with rooftop terraces. Exclusive residential facilities include a lounge and function room, gourmet shop, well-equipped gymnasium, tennis courts, swimming pool and covered car park.

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Reviews Influence Revenue: Infor's EasyRMS Factors Reputation into Mix with Meta-Reviews and TrustScores Coming into Play

TrustYou, a big data company with a focus on online reputation management (ORM) in the hospitality industry and developer of TrustScore, a barometer for guest satisfaction, is announcing the availability to view the influence and impact of social network reviews directly in the Infor EasyRMS application. Users of Infor EasyRMS, a cloud based revenue management solution specifically designed for profit maximization in the hospitality industry, will benefit from this increased analysis and data on the interface by providing real-time information that will impact pricing decisions to help optimize yields. The globally recognized TrustScore is an aggregate ranking, out of a possible 100, based on all of the online review feedback from over 250 sites. This integration will drive more informed decisions about pricing and revenue while factoring in the increasingly important world of online reviews.

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The 14 actions for hotels in 2014 | By Kelly McGuire

Here are my 14 actions that our analytic hospitality executives should put on their \"to do list\" in 2014. Five are higher-level helping you to build that strategic analytic culture we've been talking about. The remaining nine are more tactical but they will help you stay on top of trends I've been tracking that I think will have a major impact on the industry in the years to come.

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The Brown Hotel's New E-Commerce Strategy Delivers 31:1 ROI

The Hospitality Sales & Marketing Association International (HSMAI) has recognized Vizergy Digital Travel Marketingwith a gold Adrian Award for digital marketing excellence for its work on the Brown Hotel. In 2012, Vizergy recommended that the Brown invest in a new custom website design to achieve higher rankings on major search engines, increase website traffic and deliver a higher percentage of relevant and ready- to-book guests. Since going live with their new site in June of 2013, the Brown Hotel has already seen significant year-over-year increase in revenue and direct website visits.

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From spoonsful to ladlesful | By Georges Panayotis

They mobilized sometimes disproportionate marketing teams to give body to renewed discourse on values, services, and very generous offers. You asked for it, you got it all. All-inclusive, all-new, more beautiful all to stimulate occupancy at properties! But has the hotel product itself truly evolved? Have we not mostly tried to cover up a lack of change and concept renewal with an accumulation of offers that appear to be attractive but that are actually very costly? The unfurling of new concepts within already mature networks takes increasing amounts of time, and customers no longer understand and no longer accept such disparity within a single brand for several years. Budgets have been sacrificed to marketing when they should have been allocated to Capex. Never has a cataplasm on a wooden leg helped a person run faster, further, or better. If all management decisions rely on choices and priorities, it would be time for the pendulum to swing back to the product and concept and move away from appearances alone regardless how pretty they may be.

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DerbySoft Provides Hotel Metasearch Connectivity & Caching for Marriott International

As travel metasearch engine websites gain in popularity with travelers, more hotel companies are turning to DerbySoft for its metasearch online distribution connectivity and caching technology. One of the latest large hoteliers to work with DerbySoft is Marriott International. DerbySoft is based in Dallas, Texas, and Shanghai, China, and provides technology services to eight of the 10 largest hotel companies in the world, as well as many of the world's largest online travel agencies (OTA) and metasearch sites.

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HSMAI Reveals 2013 Lifetime Achievement Award Recipients

Kong, Kahn to be Recognized at Feb. 24 HSMAI Adrian Awards Gala

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Booking.com Recognized by HSMAI Adrian Awards and Launches New \"Booking Epic\" Brand Campaign

Booking.com has been recognized by The Hospitality Sales and Marketing Association International (HSMAI) for its first U.S. advertising campaign, 'Booking.yeah', which launched in 2013. On the heels of this prestigious recognition, the company has just released its next brand campaign, this time putting the spotlight on Booking.com's vast range of accommodation.

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Business Travel to Fly Higher in 2014

Business travel finished 2013 with stronger than expected growth and heads into 2014 with a robust outlook, propelled in part by strong investment in international outbound travel, a poorly performing sector over the previous two years. U.S. spending on international outbound travel should jump a hefty 12.5% in 2014 to $36.7 billion, after just 1.8% growth in 2013 and an anemic 0.8% expansion in 2012. This revival will be helped in particular by steady improvements in the Euro-zone, the U.S.'s largest trading partner.

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Student Entrepreneurs Roll Out Concepts in Cornell Competition

Customized French pastries in Japan; medical tourism to Istanbul; Chinese tourism to Jeju, Korea; hotel employee training in Sri Lanka; and the world's best hummus. These concepts and five others are being presented in the 2014 Hospitality Business Plan Competition, sponsored by the Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). The teams are putting finishing touches on their written proposals, in hopes of advancing to the final round where they will be able pitch their concept to judges during HEC weekend in March 2014. In addition to cash prizes for seed money, the teams will gain the experience in conceptualizing, researching, and articulating a business idea, all skills they will need to have to successfully launch a business. Several concepts have grown out of the students' personal experience. For example, Yanlin Pei, who is on team myHealth, explained that the genesis of her idea came when a friend fell ill, needed to go elsewhere for treatment, and did not know how to start. myHealth thus will provide complete travel service support for patients traveling to Istanbul for orthopedic procedures. Another concept that captures the idea of doing well by doing good is Saira, which is in the process of setting up an urgently needed hotel training program in Sri Lanka. As explained by Harsha Chanrai and Felix Tabary, the island's industry is growing so rapidly that a training program will benefit both the industry and local residents. Members of team Triplanner have observed the need for a new travel approach that offers customized travel activities on the scenic island of Jeju, where one team member has personal experience. Another concept, Zeniden, which will offer space for company- approved midday naps, grew out of the observation of the value of naps. Two food concepts, Hummus Holdings and The Beer Lab, were created in response to consumers' desire for fresh, local

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IDeaS Introduces Hospitality Industry's First Integrated Mobile Solution, Updates Revenue Management Product Suite

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today launched the latest versions of its cloud-based revenue management solutions featuring the hospitality industry's first integrated mobile app with capabilities to view, update and deploy hotel pricing information.

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Segmenting Millennial Travelers Business vs. Leisure | By Teresa Y. Lee

In the past year, a lot has been said and happened in regards to Millennials and the hospitality industry. For example, there was exciting news from Marriott and Commune Hotels with the announcement of new brands geared towards Millennials, Moxy and Tommie, respectively. But due to the intense interest in the next generation of travel, a lot of noise has been added to the conversation as well, with the same repetitive points being made. Millennials are technologically savvy. Obviously. They are social and want a lobby design to reflect that where they can interact with others, but also practice isolated togetherness. Got it. Be on social media and connect with them instead of just pushing promotions. Yes, is this 2009? These are all things that should have been realized and acted upon by now. I summarized all these and the other top ten travel trends for Millennials a year ago. The one thing that has not changed is the huge spending potential from this age group and the need for the industry to capture their business and fit their lifestyle.These sweeping generalizations about millennials are not enough anymore. To truly gain their loyalty and thus, the money in their pockets, hoteliers and others in the travel industry must segment the millennial generation even further: millennial business travelers versus millennial leisure travelers. This article will go through the top two trends and opportunities in each of these segments and give one millennial's (read: my) viewpoint on each of these trends.MILLENNIAL BUSINESS TRAVELERS1. Millennials spend more per business trip than non-millennials.OPPORTUNITY: Companies should be offering more amenities to generate additional revenue that millennials are willing to spend money on.Due to their younger age group and point of their career they are in, it would be expected that millennials account for a lower number of business trips annually. However, there seems to be a geographical divide. BCG reports that millennials curren

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EU Hotels Look Forward to Positive Trading in 2014 but Must Adapt to Demands for Genuine Service, says HVS London

The hotel industry in the UK and across Europe is facing a positive 2014 with demand on the up from both leisure and corporate guests, transaction activity set to improve and lending becoming more easily available. Across Europe hotel development remains active with 360 hotel projects ongoing, an additional 60,000 rooms. Many are expected to open in 2014, with the balance in 2015 and 2016. A further 450 hotels (70,000 rooms) are currently at the planning stages, with the majority of projects to be found in the UK followed by Russia, Turkey, Germany and France*.

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Listen up, hotels: Every room needs free Wi-Fi | seattletimes.com

Really, it makes no sense. Cheap hotels have free Wi-Fi in the rooms. Expensive hotels don't. It is time that America's hotels make a resolution for 2014: Stop charging for in-room Internet access. Why? There are a million reasons, but here are four: * As technology races ahead, it is archaic not to offer it. * Hotels that still charge for Wi-Fi seem fuddy-duddy and dated. * The practice annoys guests and makes them feel ripped off. * The money hotels make on paid Wi-Fi from a few guests cannot be worth the loss of goodwill by all guests.

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Hotels 'disadvantaged' by web rivals, claims IHG boss | telegraph.co.uk

Fast-growing internet companies such as Airbnb should be subject to the same regulations as traditional firms, the chief executive of InterContinental Hotels Group has said. Richard Solomons claimed there is a slight naivety about online businesses and governments should treat internet firms many of which are developing into global powerhouses in exactly the same way as traditional companies.

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Christopherson Business Travel Acquires All Seasons Travel

Christopherson Business Travel has announced the acquisition of All Seasons Travel, forming one of the largest travel management firms in the country, expanding Christopherson's footprint beyond the western United States, where it currently ranks as the largest travel agency in the Rocky Mountain region.

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Knowledge Center Do you have questions to ask facebook, booking.com, tripadvisor and google?

HOTEL Yearbook (www.hotel-yearbook.com) is requesting your input for a series of interviews which it is planning with facebook, booking.com, tripadvisor and google. Your suggested questions will be reviewed and added to our interviews if judged relevant. Interviews will be published in HYB's upcoming Special Edition on Digital Marketing (FEB 25)... To post your questions go to http://www.hotel-yearbook.com/submitquestion.html



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Video: Hotel Horizons Market Update - January 2014

Mark Woodworth and Jack Corgel discuss the latest Hotel Horizons forecast update and when and where future supply increases might become a concern. In an additional video they explain the science behind forecasting lodging supply.

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Online Video vs. Television Advertising in the Digital Age | By Frank Vertolli

Global advertising spend in 2013 will see steady growth of 3.5 percent, reaching $503 billion by the end of the year, with the largest share in television advertising, according to ZenithOptimedia. The travel and hospitality industries are in the top five markets advertising on this medium, spending more than $152 million collectively. Although television still leads the way, consumer expectations have shifted, and your marketing dollars should too.

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Infographic: Hotel Online Distribution 2014

London, 9 January 2014: As technology advances and the world of social media expands, more and more travelers are turning towards smart phones and tablets to book hotel rooms. eRevMax, the leader in hotel online distribution and channel management solution has released an Infographic \"Online Hotel Distribution\" to provide hoteliers with upcoming trends backed by relevant data. .

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Exclusive advice for hotels from Google, TripAdvisor, Facebook and Twitter | By Daniel Edward Craig

What words of advice do senior executives from Google, TripAdvisor, Facebook and Twitter have for hoteliers for 2014? While researching ReviewPro's most recent webinar, Top Social Media Strategies for 2014, I checked in with movers and shakers at the Big Four to find out. Their responses, below, provide rare insight from people who are helping to shape the future of social travel.

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French Hotel Industry Performances - November 2013

November was a difficult month for the French hotel industry, as performances generally stagnated. Indeed, without the presence of Paris and a number of dynamic destinations, the month's results would have been even more disheartening: hotel performance in regional France, the Cote d'Azur and most large cities was down on last year. Traditionally, November is a quiet month for the hotel industry, and the morose economic situation didn't help.

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The Las Vegas Syndrome | By Georges Panayotis

Economic globalization has not - fortunately - brought an end to the substantive differences that characterize, in particular, consumer behavior and that must orient the strategy of businesses.

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The Hotelier's Invisible Enemy | By Jean Francois Mourier

Although it's only the first week of 2014, a new enemy for the hotel industry has surfaced. While the majority of hotels are aware of its existence, most haven't realized the negative effect that it could have on hotels' revenues in the year to come (and beyond). This enemy has now grown larger than any of the international branded hotels and continues to grow even larger at great speed. This invisible enemy dramatically expands room inventory in cities worldwide and does not discriminate based on property type, star rating or geographical location.

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HotStats MENA Chain Hotels Market Review November 2013

Abu Dhabi hotels experienced a rise in all major performance indicators in November driven by a number of prominent events and an increase in leisure demand, according to the latest HotStats survey.

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Hotel Business Intelligence in Action: Interpreting Booking Pace | By Kevin Coleman

Business Intelligence (BI) is the process that is at the core of the \"big data\" articles and discussions that you have likely read about in the hospitality press this year. And while \"big data\", as the name implies, refers to harnessing information from massive amounts of data at the enterprise and industry levels, the core business intelligence processes and technologies supporting big data can and should be focused on individual business units - in our case, hotels.

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GM's eCommerce Checklist for Hotel Internet Marketing in 2014

Search engine algorithm and Internet marketing technology continue to evolve to adapt to the ever-changing consumer search behavior and trends. So what can hotels do to ensure optimized web presence? Milestone has generated a handy checklist and list of useful online tools GM's and DOS's can use to monitor and enhance their hotel's online productivity.

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Marriott Hotels Inspiring Meetings for the Next Generation

Today, Marriott Hotels, the flagship brand of Marriott International (NASDAQ: MAR), is launching Meetings Imagined, a first-of-its-kind concept that reinvents how meetings are planned, making them more visual, social, and purposeful. Featuring an online platform, MeetingsImagined.com provides expert tips, the latest meeting trends, and hundreds of inspirational images to spark creativity all curated by the objective of the meeting. Using the website, customers can collaborate with hotels to design custom experiences or view signature experiences featured at the participating test hotels, as well as post favorites images on social media sites, such as Pinterest and Facebook.



Hotwire Unveils First-Ever State of Travel Report Highlighting American Traveler Intentions for 2014
With the New Year upon us, Hotwire.com, a leading discount travel site, today unveiled its first-ever State of Travel Report highlighting American traveler intentions for 2014, which includes additional results from its third annual American Travel Behavior Survey. The survey, conducted online in October 2013 on behalf of Hotwire by Harris Interactive among over 2,000 U.S. adults ages 18 and older, revealed interesting facts about how different age groups intend to travel, and pinpointed 14 destinations for 2014 where people would most like to get away. To help travelers' \"intentions\" become reality, the experts at Hotwire have highlighted the best months to get a peak season experience at a fraction of the cost in each of the fourteen most sought-after cities.

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How Hotels Can Be Less Dependent on OTAs in 2014

Year after year,Lodging Interactive has worked diligently to develop breakthrough services with robust business models to help hotels take power away from the Online Travel Agencies and place it back in the hands of owners, operators and marketers. In 2013, three proprietary programs emerged as leaders in this effort: Lodging Interactive's Guest Review System, HotelFAQs.com, and HotelWebPages.com.

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HotStats European Chain Hotels Market Review November 2013

Of the five European city markets featured, Barcelona, Frankfurt and Prague registered similarly flat revenue per available room (RevPAR) performance in November compared to the same period last year, according to the latest HotStats survey. However, gross operating profit per available room (GOPPAR) performance varied emphasising how misleading RevPAR can be as a KPI.

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9 Not-To-Be Ignored Trends For Hotel Distribution In 2014

Hotel organisations are looking to strengthen their expertise and efficiency in the distribution space. Indeed, today the onus is on distribution executives to not only handle their brand websites better, but also to manage their association with third-party channels much more efficiently.

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Surf's Up for Waikiki Hotels

One of the most popular resort markets in the United States, Waikiki, is famous for its beachfront hotels, long surf break, and traditional Hawaiian hospitality. Waikiki is a densely developed, pedestrian-oriented tourist district located between downtown Honolulu and Diamond Head National Monument, along the southern coast of O'ahu, the most populous of the Hawaiian islands.

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Knowland Completes Key Target Net Integrations in Q4

The Knowland Group, a leading provider of business development solutions for the hospitality industry, is proud to announce a series of new partnerships with Salesforce.com, CVENT, and SocialTables that will further integrate Target Net and Insight with key vendors associated with event planning.

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Wyndham Grand Orlando Resort Bonnet Creek Reveals Top Meeting and Events Trends for 2014

Planning the perfect event just got easier thanks to Wyndham Grand Orlando Resort Bonnet Creek, which today announced the top five trends for successful and memorable meetings and events in 2014. Compiled by the hotel's expert sales, meetings and catering teams who frequently serve gatherings in the hotel's two ballrooms, private and semi-private banquet rooms and small meeting spaces, the list divulges the latest trends from sustainability to social media turning up at events this year.

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HeBS Digital Helps Hoteliers Start the Year in Good Digital Health

This year will be another growth year in the hotel online channel, with further explosion in meta search, mobile and tablet channels, and dramatic effects caused by Google's Hummingbird algorithm update. We will witness the advent of dynamic price advertising and reservation recovery applications, as well as new online media retargeting and behavioral targeting opportunities.

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Send A Text, Get A Towel: Hotels Try New Concierge Concept | USA TODAY

At some Loews and Four Seasons hotels, you don't have to pick up a phone to ask for towels, a bottle of wine or even a bowl for your dog's meal. All you have to do is send a text. The Four Seasons Philadelphia and three Loews properties - two in Orlando and one in Nashville - have pilot programs that let guests make any request through text messages

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The Future of Proximity & Micro-Location Marketing [Infographic]

\"Location, location, location\" was once only a mantra in real estate, but it\"s found a new home in marketing as brands tighten their targeting on in-store shoppers. With the ubiquity of mobile devices and advances in location technology, brands can now send real-time, relevant ads to shoppers about to buy. To see how brands have leveraged location to make purchasing more personalized, take a look at this infographic developed by MDG Advertising.

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HSMAI Names 2013 Top 25 Most Extraordinary Minds in Sales & Marketing

In its 11th year, the “Top 25” list is annually compiled to highlight those who have made a sizeable influence on the hospitality, travel and tourism industries, and this year’s awardees will be recognized during a private ceremony co-sponsored by Expedia Media Solutions during the Adrian Awards Gala.

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FHRAI - Indian Hotel Industry Survey 2012-13

The Federation of Hotel & Restaurant Associations of India is pleased to present the sixteenth annual edition of the Indian Hotel Industry Survey, in cooperation with HVS India. This survey includes in-depth information about the performance of hotels across various cities and positioning and provides several benchmarks for comparing hotel performance in India. We would like to thank the participating hotels for all the detailed information they have provided, thereby helping to improve the quality of this research.

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HSMAI Names 2013 Top 25 Most Extraordinary Minds In Sales & Marketing

The Hospitality Sales & Marketing Association International (HSMAI) today announced its list of the Top 25 Most Extraordinary Minds in Sales & Marketing as part of its annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis set to take place on Feb. 24, 2014.



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HotStats UK Chain Hotels Market Review November 2013

In November, hoteliers in Scotland experienced a 6.3% increase in total revenues per available room (TrevPAR) and a 6.5% rise in gross operating profit per available room (GOPPAR), representing 14 consecutive months of year on year increases, according to the latest HotStats survey.

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Smart Hotelier's 2014 top10 digital marketing resolutions | By by Max Starkov & Mariana Mechoso Safer

Whether you've experienced digital marketing success this year, or have continued to struggle with your direct online channel strategy, now is the perfect time for reflection and planning ahead. We asked Max Starkov and Mariana Safer of HeBS Digital to share their thoughts new year's resolutions, actually on improving the chances for success in the year to come.

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