Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2017

January

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Marriott CEO discusses how Trump's win could affect the travel industry | finance.yahoo.com/

During an interview at the World Economic Forum in Davos, Switzerland, Arne Sorenson, president and CEO of Marriott International, discussed the state of travel in 2017 as Donald Trump becomes the president of the United States. There are a handful of things that could stir the pot, including the threat of global terrorism and the growth of the middle class around the world. But Sorenson highlighted the desire of some Americans most notably reflected by Trump's election victory to close off borders is one that requires his attention.

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Is Airbnb Catching Up to Traditional Hotels? | travelpulse.com

While the hotel industry may be wary of Airbnb's sudden emergence, a new independent analysis by STR suggests the short-term rental platform still has ways to go before it can be considered a legitimate threat to traditional hotels and resorts. STR examined hotel performance data alongside Airbnb-sourced data between December 2013 and July 2016 from 13 different markets, including Barcelona, Miami, Paris, San Francisco and Tokyo, among others, only comparing Airbnb data for listings that are comparable to hotels (shared accommodations were excluded from the analysis).

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Chip Conley's Airbnb experience: 10 key lessons |

How many chances do you get to disrupt an entire industry? I've been honored with the opportunity twice. In the mid-80's, I started a California boutique hotel company, Joie de Vivre, that created and managed 52 unique properties. After running the business for almost 25 years, I sold it with my eye on adventures outside of hospitality. I traveled. A lot. I launched a business to share my passion for world festivals. Then, four years ago, the young founders of Airbnb disrupted my plans with an offer I couldn't refuse. What was supposed to be a part-time consulting gig to help democratize hospitality turned into a full-time obsession with much more, and surprising lessons for this retired\" CEO. As I transition to strategic advisor after day to-day leadership on this innovative rocket ship, here's some of what I've learned:

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Cendyn Celebrates 20th Anniversary with New Brand, Product Repositioning

Hospitality software company Cendyn marked its 20th anniversary with the introduction of a new brand and repositioning of its comprehensive suite of products.

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New E-book by StayNTouch Explains How SaaS Technology is Transforming the Hospitality Industry

In a newly released e-book titled, The New Era of Hospitality: How the SaaS Movement is Transforming the Hotel Industry, Jos Schaap, CEO and founder of StayNTouch breaks down the complexities of Software-as-a-Service (SaaS) model for hotels and helps readers gain a deeper understanding of the potential impact on operations, collaboration, revenue, and guest service.

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Groupize Appoints Meetings Technology Industry Veterans to Fill Advisor, Executive and Board Positions

Groupize, the award-winning provider of innovative, simple meeting solutions today announced the appointment of Michael Boult as their newest board member, Todd Tyler as Advisor and welcomed Jay Reilly as their Vice President of Corporate Sales. While many meeting technology companies are laying off hundreds of employees, Groupize continues to expand their team to meet the continued demand for their unique platform.

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Hampton by Hilton's New 100% Hampton Guarantee

Hampton by Hilton revolutionized the hospitality industry when it introduced Hampton Guarantee, the first 100% Satisfaction Guarantee, and after extensive research, they're revolutionizing it once again by changing the idea of what guests can expect from a hotel experience.

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Cornell Study Examines Emerging Trends in Hotel Revenue Management

Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM practices have evolved over the past six years and where they are headed.

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Hyatt Regency gears up for a busy 2017

Global hotel group Hyatt Regency, part of Hyatt Hotels Corporation, shows no signs of resting on its laurels in 2017, with 22 projects in the pre-opening stages this year. 2016 saw the group open just 2 new hotels, so the coming year looks set to build on this by ten times as much. The Hyatt Regency already has 162 hotels worldwide, which is due to increase to 204 by 2020. The projects over the coming years will be in North America, Europe and Asia Pacific, the latter of which will count for the lion's share, with 17 hotels gearing up to open in the region. Two projects in Latin America will complement developments by Regency's sister brand, Park Hyatt, who are opening the Park Hyatt St. Kitts in this March. Africa will also be home to 2 new Regency hotels, and the Middle East will see 5 new hotels open over the course of the expansion.

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Nor1 Adds Mobile Based Confirmed Upsell Through Its eXpress Upgrade Product

Continuing its mission to provide upsell opportunities throughout the hotel booking lifecycle, Nor1 introduces eXpress Upgrade, which offers guests confirmed upgrades based on real-time inventory with pricing and merchandising through Nor1's patented PRiME engine and works seamlessly with all other Nor1 Merchandising Platform products.

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HSMAI Explores Innovative Solutions at Digital Marketing Strategy Conference

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at its premier HITEC Amsterdam. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website. The competition will take place as part of HITEC Amsterdam's pre-conference events on the afternoon of 28 March 2017 at the RAI Amsterdam Convention Centre. HoReCa.digital will serve as the exclusive Entrepreneur 20X sponsor at HFTP's inaugural HITEC Amsterdam.

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HeBS Digital Offers Hoteliers a Guarantee to Lower Distribution Costs by 20%

As part of a new promotion to help hoteliers improve profitability, HeBS Digital is offering a guarantee to lower distribution costs by 20%, with the purchase of a full-service website design and digital marketing package.

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What Will the Hotel Room of the Future Look Like?

EHL's \"Future of Hospitality\" contest participants came up with many thought-provoking ideas. Our panel of experts had great difficulty in selecting only one concept to use as inspiration for the next video in our \"Future of Hospitality\" series.

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aLoft Hotels Shaping Future of Hotel Design

When Marriott International, Inc. acquired Starwood Hotels and Resorts in 2016, the company also acquired all of Starwood's brands, including some of the younger, hipper properties that are so revered throughout the global hospitality industry these days.

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Let's Rise: Westin Hotels & Resorts Reveals a Powerful Rally-Cry for Travelers to Regain Control of Their Well-Being While on the Road

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today unveiled its first global brand campaign in more than five years, taking on the disruptions, distractions and unpredictability of travel and empowering travelers to embrace well-being as a way to regain control of their routines and be their best while on the road. The $30 million dollar, integrated advertising campaign called Let's Rise communicates Westin's commitment to its guests' well-being before, during and after their stay. Beginning today, the Let's Rise campaign will be featured in broadcast, digital, radio and out-of-home channels, with print placements to follow later this year. The Let's Rise mantra will also serve as an anchor for the wellness programs and partnerships that roll out for guests and associates throughout the year.

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious,

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PolyU Study Finds Guest Profile Matters for Hotel Bookings

When booking hotel rooms, guests with different profiles tend to choose different types of booking channels, with some preferring to book directly through the hotel's website and others choosing to use third-party websites or call centres, according to Assistant Professor Lorenzo Masiero and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers show that with knowledge of which customers prefer what channels, hotels can do more to maximise bookings through each channel.

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Rosewood Hotels and Resorts Reveals Asaya New Global Wellness Concept

Rosewood Hotels & Resorts today reveals Asaya, an innovative, integrative wellness concept firmly rooted in the belief in both self-acceptance and self-discovery. The Asaya experience fuses alternative therapies, lifestyle and nutrition coaching, educational wellness programming, fitness activities, specialized healing treatments, a dedication to pure, authentic ingredients, and thoughtful design. Guests will discover their own true course to personal wellness while acquiring knowledge from visiting experts, local practitioners and Asaya professionals whose teachings will enable them to continue their commitment to wellness outside the Asaya environment.\"Consciously and unconsciously, wellness is becoming more significant in our day-to-day lives, in the ways we work, eat, sleep and socialize,\" says Niamh O'Connell, group vice president - guest experience and wellness. \"Recognizing the gaps that exist in the luxury hotel spa arena, we created a concept that will help establish a foundation of well-being, offering fluid and flexible solutions to individual needs and evolve with the guest along their lifelong wellness journey.\" Upon arrival at Asaya's signature \"Wellness Ateliers\" the guest's bespoke experience will begin by collaborating with lifestyle coaches, nutritionists and therapists to design tailored experiences to fulfill specific goals. Offering an opportunity to socialize through wellness, an uncommon feature of Asaya will be its private Signature Suites or Villas which will cater exclusively to small groups of friends with dedicated treatment areas, hydrotherapy zones, and indoor and outdoor social spaces.In addition to individual treatments, visitors who wish to extend the Asaya experience may choose to stay in an overnight Asaya Suite with separate sleeping, living and therapy areas.A seamless flow throughout Asaya will include specially designed spaces for relaxation and reflection and private changing areas akin to the indulgent

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious,

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SpaSoft Adds Enterprise Functionality

STOWE, VT January 17, 2017 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces the general availability of the latest version upgrade for SpaSoft Spa Management System. Spas require critical operational data to maintain optimal business operating ratios and make key business decisions. SpaSoft now allows for larger spa operations with multiple locations to manage all of their spas from a single database. Now, management can access enterprise level reporting. Guests will experience better customer service with guest profiles shared among all of the member spas. \"Due to the competitive nature of the market, spas are highly focused on actionable data to manage their business, commented Michelle Young, Vice President of Sales and Marketing for Springer-Miller Systems. \"Spa directors need immediate access to their important data and analytics in order to make timely business decisions. SpaSoft Enterprise provides that competitive edge with actionable, enterprise level data.\" SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services to remove on-site hardware and connect spas in the cloud. In addition to powering SpaSoft Enterprise, SpaSoft Hosting Services can provide individual spas with greater security and back-up benefits and lower capital investments by removing expensive on-site hardware. With version 6.0, SpaSoft has eliminated all cardholder data through the use of point-to-point encryption and tokenization with partner payment processing systems. This eliminates SpaSoft from PCI Scope, helping spas to save money and time on their PCI Compliancy efforts and ensuring that guest cardholder data is protected. There are many more enhancements included in the latest version of SpaSoft. By continuing to invest in spa management technology, SpaSoft empowers clients to achieve greater business success and guest satisfaction. About SpaSoft and Springer-Miller SystemsSince i

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MyCheck Granted Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a U.S. Patent No. 9,477,995 B2 related to the system, device and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and the method of allowing a customer to perform self-checkout (using a unique, user-specific code or \"handshake\" between the guest's mobile device and the POS) at a real-world, non-virtual store, restaurant or other business establishment that the customer is visiting. The patented technology enables a customer to self-checkout their open table without requiring action on behalf of the business establishment.

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Brand Profile: Le Meridien

Since it was first created by Air France in 1972, Le Meridien hotel brand has marketed itself as a home away from home for travelers, a common claim that this brand works diligently to uphold. Le Meridien assumed its iconic name as a reference to the geographic coordinate lines that span the globea deliberate name to project the brand's aggressively international focusand it opened its first location in Paris, an eloquent and massive hotel of more than 1,000 rooms.

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Nominations now open for EyeforTravel's Start-Up Travel Awards 2017

Does your travel company have what it takes to succeed in travel? Is your app or product a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel awards taking place in San Francisco, April 24th 25 as part of EyeforTravel's San Francisco Summit.

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Nor1 Opens Las Vegas Office, Brings Pavan Kapur Onboard to Lead Global Gaming

Nor1, the leader in hospitality merchandising technology is proud to welcome Pavan Kapur as Senior Vice President of Global Gaming. Mr. Kapur will be responsible for the leadership of the Global Gaming team and driving sales of the Nor1 Merchandising Platform throughout the Global Gaming Industry. Mr. Kapur will oversee the opening of a Nor1 office in Las Vegas to address the strong demand for the Nor1 Merchandising Platform. These investments underscore Nor1's commitment to the Gaming industry and will allow Nor1 to extend its presence, service and support to their growing list of Gaming clients in Las Vegas and internationally.

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Mexican Tourism To Slow Down Thanks To Trump | tourism-review.com

Following the US presidential election, there will be a slowdown in the rate of international tourist arrivals in Mexico, which will grow by only 7 per cent per year, according to estimates by Anhuac University and the National Business Tourism Council focusing on the outlook of Mexican tourism. Just before the elections on November 8 last year, Francisco Madrid, a tourism specialist, asked industry bosses whether Mexican tourism would be adversely affected if Trump won the election, and 54 per cent answered yes.

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Honduran Tourism Expected To Increase 15% | tourism-review.com

Honduran tourism sector, better known as the \"chimneyfree industry,\" is expected to jump from 4 to 15% growth this year. The increase is projected to generate more than 800 million dollars in foreign currency for the country, according to estimates by officials of the Honduran Tourism Institute (IHT). The Honduran economy will get a billion-dollar contribution from the travel and tourism sector this year.

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Chinese New Year: Record-breaking Travel During The Celebrations | tourism-review.com

The Chinese New Year celebrations are approaching and this years' joyful time is set to become a record-breaking festival. Major jumps in both domestic and outbound travel are expected during the week-long holidays starting on January 27th. The Chinese are expected to make a total of 2.98 billion trips nationwide from January 13th to February 21st. This would represent an increase of 2.2 % year on year during the annual travel peak, known in China as chunyun.

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Tribe Hotel in Kenya embrace the cloud with Guestline solutions

Guestline solutions have been successfully implemented into Kenya, with The Tribe Hotel in Nairobi.

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Get Outside: These 13 Hotels Are Luring Guests Outside With These Incredibly Cool Things To Do | forbes.com

What's the point of a vacation if you're not going to really get out there and experience what the destination has to offer? If you're not going to put down your mobile phone, close your laptop and power down your tablet, why are you even there? You're not there because airports are fun. Or that you just enjoy throwing hard-earned money at a hotel that you don't even want to be at. You're there because you need to disconnect and re-energize, and you want to experience something fun and new to help you do that.

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EyeforTravel: The Digital Big Bang in Travel: Does Your Strategy Stack Up?

It seems Americans don't mind booking accommodations and airfare on small screens. According to research in 2016, 51.8% of travelers who booked trips via digital means will do so using a mobile device. That is up from 43.8% this in 2015. That is an impressive shift!

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Innovation: Stop Doing Obsolete Things | forbes.com

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. The topic of conversation was the hotel industry. Both men thought that the industry was stale and too homogeneous relative to the diversity of customers it sought to serve. The industry had largely been unaltered since the onset of hotel chains over half a century ago. As Levie put it, in this industry, people already think they have innovated if they have painted a grey wall green. They two men were plotting to change that. In 2008, they opened their first hotel, at Amsterdam Schiphol Airport, followed by one in Amsterdam City in 2009. Further hotels followed in subsequent years, in Glasgow, London, Rotterdam, New York and Paris. They called their budding chain citizenM; for mobile citizens.

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Four trends that will reshape marketing in 2017 | martechtoday.com

I've been a marketer and entrepreneur for more than 20 years, and each year seems to bring a new whirlwind of change. In 2016, social media grew even more powerful, dictating the news and shaping our public discourse. Chatbots and artificial intelligence started to gain traction and are opening entirely new avenues for brands to reach customers. And the shift to mobile continued to gain steam, with everything from ordering dinner to booking a vacation now done on smartphones and tablets. Marketers are racing to keep up, and 2017 is about to bring more changes. Here are four trends I see shaping marketing in the coming year:

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Mobile loyalty programs are the new modern currency | mobilemarketer.com

Engagement is a word you hear thrown around quite a bit these days. Brands and retailers are the first to ask, How can I better connect with consumers in a way that evokes a sense of loyalty and ensures that they will be back for more?

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Mobile Fuels Online Dominance in Europe

Brexit. Trump. Terror. Amidst all the remarkable headlines, here's one nugget you might have missed last year: 2016 was the last year in which offline transactions accounted for a majority of European travel bookings. According to Phocuswright's European Online Travel Overview Twelfth Edition, offline channels captured 51% of European travel bookings in 2016. But despite the continuing importance of traditional travel agencies in several countries, European travelers are increasingly using online channels including mobile devices to book their trips, and the offline share will slip steadily in the years to come.

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Joyce Wang and Tihany Design to Revamp the Mandarin Oriental Hyde Park, London

Mandarin Oriental Hotel Group's European flagship hotel, the Mandarin Oriental Hyde Park, London, will undergo a radical facelift that will take two years to complete. Plans were announced in December to refurbish the famous hotel, overhauling all 181 rooms and suites and giving the ballroom, restaurants and meeting facilities a soft refurbishment. The group will collaborate once again with renowned interior designer Joyce Wang, who has offices in London and Hong Kong and who was in charge of the recent renovation of the group's Hong Kong hotel. Famed hospitality designer Adam D. Tihany will head up the design of the spa and leisure facilities area of the London hotel.At 32, Joyce Wang has made a serious name for herself in a relatively short space of time. In the five years she has had her practice, she has undertaken fit-out projects in some of the world's most interesting buildings, including the Cantonese restaurant Mott 32, in the basement of Hong Kong's Standard Chartered Bank. For the Mandarin Oriental Hyde Park, Wang will oversee the conceptual design of the renovation and will take inspiration from the hotel's park-side location and from 1920's, the glamorous Golden Age of travel, combined with the existing building's royal heritage and reputation.

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The Quiet Room Label is Working on the Development of the First Global Quiet Hotel Room App

With the Quiet Hotel room app for Microsoft HoloLens you can experience different Soundproof products and the effect they have on sound reduction in hotel rooms. The client will not only learn about the soundproof products but will experience the exact sound reduction on each product. (built-in speakers)

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Experts Predict Last-Chance Tourism As Top Travel Trend For 2017 | forbes.com
Whether it's fatigue from 2016 or the changing political climate, the new year promises to be a banner year for travel with nearly one-third of American adults saying they are more likely to take time off this year compared to 2016, according to a recent AAA survey. Overall, 42 percent of Americans are planning to take a vacation in 2017 with most planning trips to the warm weather destinations in the U.S. and abroad. And while flight prices are predicted to be 8 percent higher than last year, they are still down 9 percent compared to two years ago, according to Hopper.

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Tewkesbury Park see revenue up by 30% following Guestline installation

Tewkesbury Park is a family-owned hotel, golf and leisure resort situated just off junction 9 of the M5, 15 minutes from central Cheltenham & Gloucester.

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IHG Challenges Brands to Address the Needs of the Uncompromising Customer in the Age of I'

Intercontinental Hotels Group (IHG) today launches its 2017 Trends Report - The Uncompromising Customer: Addressing the Paradoxes of the Age of I' - at the World Economic Forum (WEF) in Davos, Switzerland. The report highlights the uncompromising nature of today's customer who increasingly expects brands to deliver experiences that satisfy contradictory needs.

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Look To Book Travel Agent Rewards Program Celebrates 25 Years Of Loyalty With Special Anniversary Offers

Look To Book, Carlson Rezidor Hotel Group's global rewards program that offers simple online enrollment, fast points and great incentives for travel agents entered a milestone. The program, which celebrates its 25th anniversary, is planning special promotions and offerings throughout the year to reward members for their efforts.

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Shiji Announces the Acquisition of ReviewPro

Shiji announced the acquisition of a majority stake in ReviewPro, the leading cloud-based data and analytics provider of Guest Intelligence solutions for hotels. The investment was made by Shiji (Hong Kong) Limited, a wholly-owned subsidiary.

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Hospital And Hotel Leaders Advance Customer Experience | forbes.com

Perhaps the most important way executives uncover new innovative customer models is by learning from other industries. In the hospital and hotel industries there is a unique crossover and opportunity to learn new ways to advance the customer experience. No surprise that the word hospital' is at the core of the word \"hospitality.\"

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Hotels.com introduces new mobile concierge | hotelmanagement.net

Hotels.com has integrated a mobile butler into its application experience that offers a number of features courtesy of partnerships with OpenTable, Uber, delivery.com and Groupon. Available on iOS, Hotels.com Concierge is like having a local expert in the palm of your hand, according to the company, offering fast access to services such as transportation through Uber; on-demand food delivery through delivery.com; restaurant reservations through OpenTable; and activities through Groupon, with ticketing also coming soon.

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The 5 Most Extravagant Hotel Experiences In The World | huffingtonpost.com

Talk about #travelgoals. From your own personal submarine to on-demand fireworks, we've rounded up the world's most over-the-top hotel experiences. 1. A private pool at the Four Seasons Resort Maui at Wailea, Hawaii What's better than a beachfront infinity pool in Maui with a swim-up bar and underwater speakers? Having that pool all to yourself. For an entire evening, the Four Seasons Maui at Wailea offers exclusive use of its communal Serenity Pool considered one of Hawaii's best hotel pools no less as part of the resort's ultra- luxe Unforgettable Experiences program. If you can tear yourself away from swimming and drinking, take advantage of the customized multi-course sunset dinner, live entertainment such as a ukulele serenade and hula-dancing, and couples' massage, all of which are offered poolside. (From $5,000, not including accommodations)

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What to Expect from Global Hospitality Association HFTP in 2017

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has widely extended its global reach for this upcoming year. With leading industry events spanning three separate continents, five inaugural events and three new Digital Learning Day additions, HFTP has largely increased its scope of hosted events in 2017.

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Now Available for Download: HeBStrategy Q1 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the first in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q1 edition highlights key developments in the hospitality, travel, and digital marketing spaces, their impact on hoteliers and hotel management, and their influence on trends into 2017.

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The ultimate Linkedin cheat sheet [Infographic] | leisurejobs.com

Our ultimate Linkedin cheat sheet will help you quickly create the best possible Linkedin profile, maximise your online visibility, build your contact list or get contacted about a new job. Whether you're looking to find out the best Linkedin profile picture size, how to get the most secure password or simply starting from the beginning we've got you covered! Unless you've been living under a rock it's quite obvious that Linkedin is the place to be seen online when it comes to jobs and new careers. Did you know a person with a fully optimised Linkedin profile is 40 times more likely to receive job opportunities via Linkedin?! It's probably a good idea to get a sneaky head start over the job market by checking out our Linkedin Cheat Sheet (UK version). After all you are competing against over 350 million users...

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[Infographic] Millennials will book direct. Here's why:

Savvy, ambitious and loyal, the millennial traveller can spot a great deal across the ether - but what exactly can you do to catch their eye?

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Starwood Hotels Uses RLSA to Engage High-Value Travelers With Timely Ads | thinkwithgoogle.com

Starwood Hotels wanted to stay top of mind with loyal site visitors when they go online to find hotel rooms. To encourage these visitors to take the next step, the brand used remarketing lists for search ads (RLSA) to reach them at the moment they decide to book a room, leading to a higher ROI.

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Rezidor Continues Its Strong Progress With Investment In Nordic Flagships

The Rezidor Hotel Group announces long-term lease agreements of two landmark hotels in home markets that are critical to the group's Scandinavian heritage and identity: Radisson Blu Royal Viking Hotel, Stockholm and Radisson Blu Scandinavia, Oslo, Norway.

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The Hotelier's Wake-Up Call

No, I'm not talking about actual hotel wake up calls or polices or guidelines on automatic or manual wake-up calls. If you thought that's what you were going to find out here, then you have definitely hit on a wrong link. Besides, most travelers nowadays have smartphones with built-in alarm clocks to get them up in the morning, so traditional wake-up calls are something that are becoming a little bit redundant, if not going completely by the wayside.

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Head of Marketing appointed for Guestline

Guestline, providers of end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments, management companies and pub companies, are pleased to announce the appointment of Andy Craddock to the role of Head of Marketing.

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Scandic to offer digital newspapers and magazines to all hotel guests and visitors

From January 16, 2017, all guests at Scandic hotels will be able to enjoy complimentary unlimited access to more than 5,000 national and international newspapers and magazines on their mobile devices through the PressReader app. The initiative is another step towards strengthening the digital guest experience. Scandic will be the first hotel company in the Nordic countries to offer this service at all hotels.

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Study: Netflix now more popular than adult entertainment in hotel rooms | foxnews.com

When it comes to in room entertainment, a new study says that today's hotel guests may just want to Netflix-- without the \"chill.\" According to data from Enseo, a company that provides in room entertainment solutions for some of the world's biggest hotel brands like Marriott, more hotel guests are streaming a show or movie from Netflix in hotels that have axed pornographic video-on-demand (VOD) than ordering traditional adult-themed programming.

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Maestro PMS Acquires Strategic Software Assets of Navicom Inc. to Strengthen Integrated Guest Engagement Offerings

Maestro PMS, a leading provider of enterprise hotel management software for independent hotels, resorts and multi-property groups, announced it entered into a definitive agreement to acquire the guest feedback software and service assets of Navicom Inc. Navicom's widely installed online Guest Experience Measurement (GEM) system captures guest feedback and is a key tool for improving both operational and reputation management strategies. The system helps hotels learn more about their guests' on-site experience, provides insight into operational changes that improve the guest journey, and enables a prompt personal response by property staff.

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Virtuoso Best Of The Best: A Look At The Hottest Hotel Trends Awaiting Luxury Travelers This Year

Virtuoso, the global network of luxury travel agencies, has released the 2017 Best of the Best directory, featuring its exclusive collection of hotels and new experiential itineraries. The largest collection to date, with a record-setting 656 pages, includes 75 new properties, bringing the total portfolio to more than 1,150 hotels in 100 countries. Here are the top trends and insights seen among recent additions to the Virtuoso Hotels & Resorts collection.

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Hilton Joins TripAdvisor Instant Booking Marketplace

Hilton (NYSE: HLT) and TripAdvisor (NASDAQ: TRIP) today announced a partnership to make Hilton's portfolio of 13 world-class global brands accessible in the TripAdvisor instant booking marketplace. Beginning in early 2017, travelers around the world will be able to make a reservation at any Hilton property quickly and easily without leaving the TripAdvisor site or mobile app.

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Meet the Smart Hotels of the Future

As technology continues to advance, many everyday places and things are getting smarter. There are now smart phones, smart bicycles, and, of course, smart hotels.

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A World-Renowned Futurist Reveals The Hotel Of The Future | forbes.com

World-renowned global futurist Dr. James Canton envisions hotel experiences that include supersonic travel and DNA-driven spa treatments, so what can we expect in the next decade? Canton, a former Apple Computer executive, author and social scientist, worked in conjunction with Hotels.com, to present the Hotels of the Future Study at a recent conference in San Francisco. In the study he describes hotels with everything from RoboButlers and virtual reality entertainment to hotel restaurants based on gourmet genomics and the emergence of neurotechnology to make sleep more refreshing. Canton, who has advised three White House Administrations and over 100 companies, believes these megatrends will shape the future of the hotel experience and that the RoboButler is the change we will most likely see first. Although, he also notes that plans are already underway for a supersonic hyperloop route from Los Angeles to New York City. Canton kindly agreed to give Forbes readers a more in-depth look at his thinking. Below he weighs in on what all of this will look like and why we should embrace the next wave of technology.

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Hilton Garden Inn Recognizes Exceptional Performing Hotels and Team Members with 2016 Brand Awards

MCLEAN, Va. -- Hilton Garden Inn, Hilton's upscale global brand of hotels, has recognized Connie Pride Hotel of the Year Award winners, Hilton Garden Inn Raleigh/Crabtree Valley, NC (North America winner) and Hilton Garden Inn Kirov, Russia (International winner) for their outstanding achievements in 2016. Each year, the brand awards the Connie Pride Hotel of the Year Award to two outstanding properties worldwide. The prestigious Connie Award, named after Hilton founder Conrad Hilton, is award based on three key components:

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HSMAI to Honor HeBS Digital with Nine HSMAI Adrian Awards, Including Two Gold

Summary: HeBS Digital has been recognized with 9 awards from the 60th HSMAI Adrian Awards competition. The Adrian Awards honor outstanding achievements in advertising, public relations, and digital marketing in the hospitality and travel industries.

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The Cosmopolitan of Las Vegas Introduces Interactive Chatbot Personality to Amplify Customer Service

The Cosmopolitan of Las Vegas is pleased to announce the arrival of its resident mischief-maker, Rose, who will be introduced to select hotel guests today, Tuesday, January10, 2017. Rose is a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago. Rose's playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiringreflecting the distinct mystique of the resort and its guests. In alignment with the resort's spirited brand and market-leading creative, Rose will stray from robotic commentary and instead use her Cosmopolitan personality to engage guests. This allows for a higher-level of satisfaction for the customer experience as they can engage in real- time conversation via text message.

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Meet Rose, the Sassy New Bot Concierge in Las Vegas | travelandleisure.com

As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. When guests check in to the hotel, a front desk representative gives them a card that reads: Know my secrets. Text me, and I am the answer to the question that you never asked. The card also bears Rose's phone number, which you can text for nearly anything you might need during your stay. (In the background, staff of The Cosmopolitan are on hand to administer anything that Rose cannot.)

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37 Legendary Historic Hotels Inducted into Historic Hotels of America

Historic Hotels of America has inducted 37 historic hotels into membership in 2016. The oldest historic hotel inducted dates to 1789. Hotels nominated and accepted into the prestigious National Trust for Historic Preservation Historic Hotels of America program in 2016 range in age from 227 years to 51 years old. These newly inducted historic hotels represent 19 states and include Hotel Captain Cook, the first member hotel in the state of Alaska. Nine of the 37 historic hotels are listed in the National Register of Historic Places (see NRHP below).

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Chinese Tourists Avoid Switzerland Amid Terrorism Concerns | tourism-review.com

Chinese visitors in Europe are looking for other destinations rather than Switzerland. The main reason is the concern about terrorism, which is why their focus has been redirected to regions in eastern and northern Europe. The developments in China in 2016 have taken the Swiss travel industry by surprise. As fast as the overnight stays booked had risen in the years before, there came a surprising shift. Chinese tourists seem to prefer different destinations.

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After Significant Growth Across Europe, SnapShot Expands To The United States

Berlin-based SnapShot, a big data and analytics company, which released its flagship product, SnapShot Analytics, in early 2016, is expanding to the United States. SnapShot Analytics is a powerful tool that allows hotels of any size to interpret their performance by combining data from PMS, RMS, CRM, Reputation aggregators, Social media, website statistics and more into one simple to use dashboard.

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Discover everything about the Apprenticeship Levy' special London HOSPA meeting on 17 January 2017

HOSPA - the UK's leading educational organisation for hospitality professionals involved in Financial Management, Revenue Management, Marketing and IT will be hosting a special Finance meeting in London on Tuesday, 17 January 2017 on 'Everything you need to know about the Apprenticeship Levy'. It is a follow- on from the much-in-demand 'Apprenticeship Levy' Technical Update presented by Annette Allmark of performance and talent management consultancy, People1st at HOSPA's November HOSPACE2016 Conference and Exhibition.

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Spas of America's Top 100 Spas of 2016

Santa Monica, California -- Spas of America, the No. 1 spa and wellness travel website, today unveiled its annual ranking of the Top 100 Spas of 2016, based on consumer behavior on its website.

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Hotels eye high tech, high touch move to firm up business | enterpriseinnovation.net

Changes in consumer expectations for fast Wi-Fi, helpful guest assistants and loyalty rewards have prompted the hospitality industry to invest in technology that enhances the guest experience and provides added convenience for smartphone check-in, location-based offers and services and digitally-enabled loyalty programs. Results of the global Zebra Hospitality Vision Study show that 77% of hotels/resorts surveyed worldwide are expanding Wi-Fi coverage, to help move staff to mobile computers for more guest interaction, expand location services for guests and deliver reliable wireless access.

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Hospitality in lodging industry begins at entry level | tulsaworld.com

Pleasing people is part of Ethorn Bullard's personality. It also is his job. As a valet supervisor at the historic Mayo Hotel, Bullard meets, greets and facilitates, taking pains to carry the conversation as skillfully as he does baggage.

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The Best (and Worst) Hotel Rewards Programs For Every Traveler | thrillist.com

Unlike major airlines, which usually don't give two shits about customer loyalty, hotels have actually made an effort over the past year to improve the value of their rewards programs. Two-thirds of hotel chains last year offered more reward dollars per dollar spent than in the year before. Stiff competition will do that (looking at you, Airbnb). And while better rewards might entice you to check into a legit hotel instead of some random dude's spare room, which hotel you pledge loyalty to depends on a lot of factors.

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HSMAI Honors Randy Smith and Melanie Brandman with Lifetime Achievement Awards

The Hospitality Sales & Marketing Association (HSMAI) is pleased to announce the recipients of the 2016 HSMAI Lifetime Achievement Awards. Randy Smith, Chairman & Co-Founder, STR, will be honored with the 2016 Albert E. Koehl Award, and Melanie Brandman, Founder & CEO, The Brandman Agency, has been selected as the recipient of the 2016 Winthrop W. Grice Award for Public Relations.

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New York hotel shrinks rooms down to create micro-hotel

Conceptual New York design studio AvroKo has created the interiors of a thoughtful yet innovative new boutique hotel in the city's old Printing District, an industrial neighbourhood close to SoHo. The concept of the Arlo Hudson square is that of a \"micro-hotel\"; 325 small rooms whose beds range from double beds to bunk beds, catering to what the Arlo hotel group calls \"urban explorers\". At 15m2, the rooms are half the size of a standard hotel room.

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Travel is the Secret to True Happiness

Whatever type of holiday you prefer whether it's a 5-star luxury beach villa or a cosy bed & breakfast tucked away in the countryside it's a truth universally acknowledged that travel makes us happy.

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Forbes Travel Guide Launches Star Coach, New Hospitality Training App Using Innovative Voice Analysis to Help Improve Guest Experience

Forbes Travel Guide, the global authority on luxury hospitality, has launched Star Coach, a mobile application for Android and iOS providing a behavioral simulator that helps hospitality staff enhance their interpersonal skills to improve the guest service and experience. Utilizing proprietary and proven voice analysis technology, the smartphone and tablet-based training tool analyzes interactions with virtual guests to determine the service provider's emotional effectiveness, mindset and confidence.

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Check In. Work Out. Element Hotels Strengthens Fitness Offerings

Life on the road has never been fitter. Marriott International, Inc. (NASDAQ: MAR) today announces that Element Hotels, the company's eco-innovation lab, is planting new roots in the fitness space and promising guests even more ways to stay active, healthy and happy while on the road. While the game-changing brand already offers amenities like natural saline swimming pools and spacious fitness centers, Element is now upping their fitness game with partnerships with Your Trainer, MiiR Bikes as well as a re-launch of their beloved kinetic bikes, which allow guests to power their devices as they pedal!

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Dream Hotel Group Launches Master Chain Code DZ On Global Distribution Systems

Renowned hotel and brand management company Dream Hotel Group, home to Dream Hotels, Time Hotels, Night Hotels, The Chatwal and Unscripted Hotels, announces the consolidation of all brands under one master chain code DZ on the Global Distribution Systems (GDS), bringing the company firmly to the forefront of big brands in the 4-star upper upscale segment.

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FCS Launches New Corporate Website with Streamlined Solutions and Enhanced Functionality

FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of a fully redesigned corporate website aimed at providing visitors with all the tools needed to learn about the latest offerings in hotel operations technology. The new website features a restructured and streamlined grouping of FCS' comprehensive solutions portfolio that clearly demonstrates how each one functions to maximize efficiency within a specific area of hotel operations. Together, they work to provide total guest satisfaction across a property's range of guest services. Along with updated product information and videos, the website also offers valuable insight on the newest additions to the FCS portfolio: FCS Enterprise Reporting and CosmoPMS. The FCS Enterprise Reporting solution is designed to provide detailed insight into guest behavior, while CosmoPMS serves as a full service, Cloud-based PMS solution for hotels.

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Data Proves Branded Hotel Vanity Sites Are Effective

It's been an ongoing mission of the major hotel brands to convince hotel management companies and hotel owners to \"retire\" their vanity websites. In fact, this has been going on for the last 15 years and the efforts have had marginal success for the brands. However, the brands have recently stepped up their efforts with more \"forceful persuasions\" this time around and have decided to pull out all stops in their efforts.

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Tambourine releases DOSM Checklist for 2017

2017 is going to be a game changer for hotel DOSMs.

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Trends To Expect In The Travel Industry In 2017

2016 was chaotic, adventurous, disruptive or productive - it depends on who you ask. If you ask the players in the travel industry however, you're likely to get an \"Oh! It was great\" response laden with a smile or two.

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Hotel Trends for 2017

Every year, trends sweep across the global hospitality industry, bringing big changes for the business, operators, and the travelers that patronize their establishments. This year will be no different.

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