Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2014

April

members only content

Hotel Compete Launches Newest Version Of Rate Trends Tracker Report

After success with their previous version, Hotel Compete announces the launch of their Rate Trends Tracker Report 5.0 formatted in a user-friendly version, while keeping Hotel Compete's over 4000 subscribers in mind.

Please log in to see the full content.



members only content

Learn How 3 Innovative Travel Brands Found Success on Twitter | sproutsocial.com

From research and mid-travel engagement to post-trip reviews and feedback, social media has become an integral part of the travel experience. Travelers have become increasingly social, forcing brands to get creative with their marketing strategies. We've already seen some of the unique ways travel brands have leveraged Facebook to connect with customers; and now we turn our attention to Twitter. In November 2013, Loews Hotel & Resorts launched Social Reservations, a service that allows guests to book their hotel stays directly through Twitter.

Please log in to see the full content.



members only content

How Hotel Social Media Goes from Online to Offline | maximizesocialbusiness.com

As social media is constantly evolving, hotels are forced to come up with new and innovative ways to stay connected with their guests. While many have now acclimated to using various social networks, some are taking an outside-of-the-box approach to tying social media into in-person activities. Between integrating a specific social media theme into the hotel itself to creating exhibits and social events, numerous properties are creating authentic experiences surrounding social-media themed experiences.

Please log in to see the full content.



members only content

4 steps hospitality companies should take to establish their big data strategy

Recently there have been many opportunities to get some face-time with our hospitality customers; not only did our team attend many industry events but Sabre Hospitality Solutions hosted its Global Customer Forum last week in Amsterdam. These live conversations help us in finding out what keeps our customers busy and what is on their minds.

Please log in to see the full content.



members only content

Benchmark Hospitality Int'l Announces Top 10 Travel Trends for 2014

Benchmark Hospitality International, a leading U.S.-based hospitality management company, announces the \"Top Ten Travel Trends for 2014\" as observed through a survey of the company's extensive database of professional travel agents. In a Benchmark-commissioned study, over 20,000 travel professionals were provided a comprehensive survey on consumer and business travel in 2014, for review and submission to an independent market research firm for compilation and analysis. Hospitality industry experts domestically and internationally, Benchmark introduced two of the hotel industry's newest consumer brands in February: the Personal Luxury Resorts & Hotels and the Benchmark Resorts & Hotels collections.

Please log in to see the full content.



members only content

Interview: Marriott's Travel Brilliantly Campaign Looks to the Wisdom of the Crowds | skift.com

There's a different energy these days internally at Marriott International, which has always been considered the standard bearer for the corporate hotel brand borne in post-war America and rooted in conservative tradition. The sweeping attitude change focuses on innovation and the modern traveler, and it's coming right from the top. Executive Chairman Bill Marriott, Jr. and CEO Arne Sorenson have been appearing regularly on television talking about the new direction at Marriott, and especially how they're adapting to Millennial travel trends, like this CNN program with correspondent Richard Quest.

Please log in to see the full content.



members only content

Major Reservations: Why Cities Are Worried About Airbnb | time.com

Lawmakers are grappling with how to legitimize a business that creates opportunities but also causes problems. While the service provides extra income for residents and cheaper accommodations for travelers, it can also create issues for neighbors and landlords. Using Airbnb in San Francisco and New York may not be so breezy by the end of this year. Right now, a visitor can hop on the site, find an apartment or house that a local isn't using and click Book It. A few housekeeping matters later, a tourist has connected with someone willing to share their home, that host has made some extra money and Airbnb has taken a slice.

Please log in to see the full content.



members only content

Airbnb Offers To Pay Hotel Taxes In NY, Hotel Lobby Says No Thanks' | techcrunch.com

After years of complaining about how Airbnb doesn't compete on a level playing field, apparently the hotel lobby in New York now wants to ensure that the peer-to-peer hospitality startup isn't held to the same standards, especially as it relates to taxes. Airbnb has taken steps to ensure that it will be able to begin collecting hotel occupancy taxes, possibly as soon as this summer. It's just waiting on legislators and local regulators to give it the green light to do so in markets like San Francisco and New York.

Please log in to see the full content.



members only content

New Vizergy Whitepaper The Best Best Practice: Digital Benchmarking for Hotels

Benchmarking is perhaps the hottest hot topic in the hospitality industry. While a quick search yields countless articles and opinions, Digital DNA Infusion, LLC and Vizergy worked together to provide a platform for hoteliers looking to refine their benchmarking. Most hotel marketers use STR Global/STAR Reports, their own historical data and credible industry studies to compare performance to their comp set and the industry, but there are often common faults and ways to improve benchmarking practices. This paper pinpoints those common faults and provides the best practices that hotel marketers need to consistently and correctly implement benchmarking.

Please log in to see the full content.



members only content

Destinations Worldwide Struggle To Fire On All Cylinders: Some Serve Up Good Eats, Others Great Service, But All Travelers Agree That Hotel WiFi Is A Problem

TrustYou, the market leader in travel data analysis and online reputation management for the hospitality and global travel industry, working in conjunction with Donna Quadri-Felitti, Ph.D., at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, revealed first quarter trends in travel reviews and hotel guest sentiment. Among the findings: travelers enjoy better service compared to a year ago in Asia Pacific (APAC) and Europe, the Middle East and Africa (EMEA), better food was the star in North America and Internet/Wi-Fi was a global source for complaints.

Please log in to see the full content.



members only content

Easter Travel Trends: Brits head to London, Amsterdam, Paris and Edinburgh

Brits favour short-haul capital cities this Easter, according to research from hotel comparison site trivago.co.uk. Out of the 25 most searched for destinations this Easter weekend (18th to 21st April), the top three are capital cities (London, Amsterdam and Paris). Only three long-haul destinations make the list (Dubai, New York City and Las Vegas). In fact, Brits seem to favouring the 'staycation' option this year, with 13 out of the top 25 destinations located in the UK.

Please log in to see the full content.



members only content

The TravelClick Perspective April 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 4.3% in committed occupancy for March 2014 - February 2015, based on group commitments and individual reservations on the books as of February 23, 2014 compared to the same time last year. The group segment is up 3.9% in room nights committed (contracted). New group business added over the last month (pace) are up 4.0% over the comparable period last year. Transient room nights booked are up 5.5% compared to the same time last year. Average daily rate (ADR) is growing slightly above occupancy, up 2.8% based on reservations currently on the books for 2014.

Please log in to see the full content.



members only content

UNWTO Member States set priorities for European Tourism

European Tourism representatives gathered at the 57th Meeting of the UNWTO Commission for Europe identified enhanced international cooperation, innovation, private-public partnerships and accessibility as main priorities to ensure the sector's future competiveness. The Seminar on Developing Effective Tourism Clusters, held in on the sidelines of the Meeting, laid the ground for innovative collaborative approaches for sustainable tourism development in Europe (3-4 April, Baku, Azerbaijan).

Please log in to see the full content.



members only content

Brand Karma Wins Data Creativity Award for Social Commerce Work at I-COM Global Summit 2014

Brand Karma, the only holistic digital marketing solution for hospitality and travel brands, has won the I-COM Data Creativity Award for the Emerging Marketing Regions. Presenting its case study, From Conversations to Commerce: How a Hotel Company Made $2 Million from Social Media, Brand Karma's entry used social media analytics to target ads on Facebook resulting in over US$2 million in direct bookings.

Please log in to see the full content.



members only content

Why Google+ is so Important to Organic SEO

Google is focusing on building the largest social network, with Google+ quickly becoming an important marketing tool for hoteliers, considering that it is expected to surpass Facebook by 2016 as the No. 1 social media outlet. Today there are more than 1.5 billion registered Google+ accounts and 359 million monthly active users as of January 2014. With this forum growing at 33 percent each year according to Google, and continuing to outpace Twitter by more than 140 million monthly users (G+ 359 million / Twitter 215 million), hotel marketers must get on board with Google+ if they want to remain competitive.

Please log in to see the full content.



members only content

Hotels join the fee-for-all party | usatoday.com

No, your high-rise hotel isn't about to sprout wings and fly off into the sunset. But you might forgive Edward Goodman for thinking the Bellagio wants to. When he phoned the Las Vegas resort to make a reservation recently, a recorded message informed him there would be a $10 booking charge. To avoid it, he could reserve his room online just like an airline. \"It's disturbing to hear that hotels are taking another page from the airlines' playbook,\" says Goodman, a Washington lobbyist. A few weeks ago, I suggested hotels should consider emulating some airline policies, including the 24-hour cancellation rule and offering a room credit. Unfortunately, the lodging industry prefers some of the more customer-unfriendly policies, including booking fees and \"gotcha\" add-ons.

Please log in to see the full content.



members only content

Hotel lobbies undergo a change | hospitality-on.com

It is not enough for hotel lobbies to simply welcome guests. Today they are changing from a place of passage to a space that encourages people to linger, share and meet, to work, eat and relax, in short a place to stop and stay while. While these changes remain a thing of the future for many hoteliers, particularly independent, chains are gradually taking action.

Please log in to see the full content.



members only content

AC by Marriott throws B&F party for owners | hotelsmag.com

Marriott International has been working hard to ramp up the development of its AC Hotels by Marriott brand in the Americas and around the world since its launch 11 months ago. It currently has 22 deals approved in top U.S. markets (two adaptive reuse, four conversions and the rest new-builds), and another seven approved elsewhere, including two in Rio de Janeiro, two in Mexico and one in Panama, as well as Paris and Istanbul. Another 20 to 30 sites are in discussion, according to Callette Nielsen, global brand development vice president for the brand, with the first U.S. hotel set to open in New Orleans this September.

Please log in to see the full content.



members only content

Guest reviews: To respond or not to respond? | hotelsmag.com

Recently my seniors in hotel distribution and channel management class were discussing a dilemma of one of our case-study hotels. What should the standard practice be for responding to online guest reviews? Respond to all negative reviews? All reviews? Fifty percent of positive reviews?

Please log in to see the full content.



members only content

[Infographic] Marijuana's Effect on Denver Tourism; Hotel Searches Up 25% in 3 Months & 73% During 4/20 Weekend

Denver and the state of Colorado have seen a spike in travel interest since the sale of recreational marijuana was legalized to anyone 21 or older at the start of the year, according to search data from Hotels.com. Denver has seen a 25 percent increase in hotel searches in the first three months of the year compared to 2013.

Please log in to see the full content.



members only content

7 Fundamental Tips to Make Your Hotel Photos Pop Using Text

We stress the importance of visuals regularly, but it's important to remember that short, snackable text descriptions are vital for offering depth and context to your hotel's visual story.

Please log in to see the full content.



members only content

Seven More Dirty Little Secrets of the Travel Industry | huffingtonpost.com

The travel industry seems transparent these daysreal people will give you the scoop on your hotel on TripAdvisor, you can compare fares yourself with flight-search websites, and it's pretty much impossible for a terrible tour provider to hide its reputation on the Internet. But there are still a few tricks of the trade that travel insiders and providers don't want to share. Here are seven little secrets you're not supposed to know about.

Please log in to see the full content.



members only content

Priceline Seeks Results From Facebook as Google Wins Ads | bloomberg.com

Priceline Group Inc. spends feverishly on Google Inc. advertisements to grab users searching for a hotel in New York or Paris -- and because ads on Facebook Inc. and Twitter Inc. have failed to deliver results, Chief Executive Officer Darren Huston said. For Facebook and Twitter, we have endless amounts of money, Huston said yesterday in an interview at Bloomberg's New York headquarters. But we haven't found anything there. The comments by the chief of one of the biggest spenders on online advertising are set to stoke debate over which forms of digital marketing are most effective. Facebook and Twitter have grappled with questions of whether their social media ads provide a substantial return on investment for marketers, particularly at travel and e-commerce companies.

Please log in to see the full content.



members only content

Ascott Brings Its Premier Brand To Tokyo Through Partnership With MEC

CapitaLand's wholly-owned serviced residence business unit, The Ascott Limited (Ascott), has brought its premier Ascott The Residence brand to Tokyo through a master lease agreement with Mitsubishi Estate Company (MEC), one of Japan's largest real estate developers. The 129-unit Ascott Marunouchi Tokyo is slated to open in 2017, ahead of the 2020 Olympics to be held in the city.

Please log in to see the full content.



members only content

STR Reports US Hotel Occupancy Up for Week Ending April 5, 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 30 March-5 April 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 2.4 percent to 65.2 percent. Average daily rate rose 4.2 percent to finish the week at US$112.60. Revenue per available room for the week was up 6.7 percent to finish at US$73.46.

Please log in to see the full content.



members only content

Ritz-Carlton adopts Tumblr to tell Reserve tales | luxurydaily.com

The Ritz-Carlton is providing guests with a deeper meditation on its Reserve properties with a dedicated Tumblr that revolves around long-form storytelling. The deep-dives into each property will also feature video content and images to give fans a full sense of the destination. The brand's first Tumblr foray will likely appeal to loyalists who want a more sustained interaction with the brand.

Please log in to see the full content.



members only content

'Digital travel buddies' to threaten agencies, says Skyscanner's Filipov | travolution.co.uk

In a decade's time the travel agency business could be under threat by digital travel buddies according to a senior travel technology figure. Filip Filipov, head of B2B for travel search site Skyscanner, was speaking to Travolution following the publication of a report about the role technology will play in the future of the travel business. The Future of Travel 2024, which was commissioned by Skyscanner in association with The Future Laboratory, cited a number areas that were likely to change the face of the sector: semantic search, virtual reality and digital travel buddies supported by wearable artificial intelligence (AI).

Please log in to see the full content.



members only content

Are Google's Travel Plans Too Ambitious? | fool.com

On April 8, The Wall Street Journal reported that Google appears to be moving more into the travel business than ever before. This move by the Internet search giant may seem like a surprise to some, but it isn't so far-fetched when you consider the other types of areas the company's ventured into. The big question for investors moving forward is not whether Google will be successful it likely will be but rather, how its move will impact major travel sites like Priceline.com and Expedia. Travel is a big business and makes investors a fortune! Currently, the greatest success story in online travel appears to be Priceline.com. Over the past three years alone, the company saw its revenue grow 56% from $4.4 billion to $6.8 billion, driven largely by an increase in room nights sold. Expedia has also done reasonably well, as shown by the 38% jump in revenue during the same timeframe from $3.4 billion to $4.8 billion.

Please log in to see the full content.



members only content

Buffett joins Airbnb to help shareholders resist hotels | journalstar.com

The Wall Street Journal reported this week that Berkshire Hathaway is advising attendees of its annual shareholder meeting to avoid the exorbitant rates hotels charge that weekend by seeking alternative lodging through Airbnb. Airbnb is an online marketplace for people to list, discover, and book accommodations around the world. Airbnb describes itself as \"the easiest way for people to monetize their extra space and showcase it to an audience of millions.\" The Berkshire Hathaway meeting draws more than 30,000 attendees to Omaha each year a surge in demand that leads hotels in the area and airlines with local flights to jack up their prices. According to the Journal's report, rooms that go for $150 the rest of the year can easily rise to $495 a night during the shareholder meeting weekend.

Please log in to see the full content.



Marriott Rewards Ranks Highest in Overall Customer Satisfaction with Hotel Loyalty/Rewards Programs - J.D. Power Reports
Marriott Rewards ranks highest among hotel loyalty/rewards programs with an overall customer satisfaction score of 707 on a 1,000 point scale, according to the inaugural J.D. Power 2014 Hotel Loyalty/Rewards Program Satisfaction ReportSM released today.

members only content

Ebola Outbreak Empties Hotels as West Africa Borders Closed | bloomberg.com

Ibrahima Capi Camara's phone at the Grand Hotel de L'Independence in Guinea's capital hasn't stopped ringing since an Ebola outbreak began last month, for all the wrong reasons. At least 80 percent of our reservations have been canceled, Camara, general manager of the 217-room hotel in the heart of Conakry, said on April 8. Clients are scared to come because of Ebola.

Please log in to see the full content.



members only content

What To Make Of Google's Latest Expansion Into Hotel Listings | seekingalpha.com

Google has set its sights on the hotel listing industry. Google announced earlier this week that it will be adding more pictures and reviews to its hotel listings. What exactly does this mean? Google has become a sort of tech ETF. Over the past decade Google has expanded out from their search business into a variety of other verticals including email, cloud data storage, maps, web analytics, wearable technology, driverless cars, and a zillion other secret projects they are working on in unmarked warehouses out in Silicon Valley. The company's latest announcement to get into the hotel listings industry takes them back to what they do best, data and search.

Please log in to see the full content.



members only content

PKF Hospitality Research - April 2014 Lodging Insights

ATLANTA, Ga., April 10, 2014 - Mark Woodworth and Jack Corgel discuss recent concerns over the hotel development pipeline and what factors will facilitate supply growth over the next few years. PKF Consulting USA is owned by FirstService Corporation (FSRV) and is a subsidiary of Colliers International. The firm operates two companies: PKF Consulting USA, LLC. and PKF Hospitality Research, LLC. The firm has offices in New York, Boston, Indianapolis, Chicago, Philadelphia, Washington DC, Atlanta, Jacksonville, Tampa/Orlando, Houston/Dallas, Los Angeles, Bozeman, and San Francisco.

Please log in to see the full content.



members only content

Agents of Two Minds on Social Media | travelmarketreport.com

The travel agency community remains unconvinced of the value of social media, even as more agencies than ever participate in online networking. That's among key findings in ASTA's just-released 2013 Technology & Website Usage Report, which details how the online habits of travel agencies have shifted as social media has become a larger part of the cultural and business landscape. The survey of 311 member agencies offers a glimpse into the contradictions in agents' attitudes toward social media, as well as emerging trends.

Please log in to see the full content.



members only content

Hyatt Brings Its Brand Experience to Life With Google Solutions | thinkwithgoogle.com

Hyatt Hotels Corporation, a global leader in hospitality for more than 50 years, wanted to highlight its hotels' improvements, specifically to female business travelers. To do so, it turned to Lightbox Ads. Taking advantage of the format's creative canvas, Hyatt brought its brand to life in a full-screen rich media experience. Hyatt also ran YouTube TrueView video ads to expand the reach of its Lightbox Ads, driving engagement among its target audience across the web.

Please log in to see the full content.



members only content

HMH Partners with eRevMax to Improve Online Sales for its Hotel Portfolio

Hospitality Management Holdings has chosen to partner with eRevMax to boost online sales for its hotel portfolio. The group will be using RateTiger Suite, the industry leading channel manager, across its properties for live rate and inventory management.

Please log in to see the full content.



members only content

[Inforgraphic] Travelers Rank Complimentary Breakfast and Free Wi-Fi as the Most Valuable Hotel Amenities in Global Survey

Not surprisingly, hotel guests preferred Wi-Fi over any other in-room feature as the need for constant connectivity remains at an all-time high. Travelers also identified the bathroom shower and room size among the most important in-room features. Not surprisingly, hotel guests preferred Wi-Fi over any other in-room feature as the need for constant connectivity remains at an all-time high. Travelers also identified the bathroom shower and room size among the most important in-room features.

Please log in to see the full content.



members only content

CitizenM is at It Again, This Time Dissing Luxury Hotels | hotelchatter.com

Last week, CitizenM Hotels dissed Holiday Inn on the internet by \"selling\" an old front desk on Craigslist as part of an April Fool's Day joke. Today, they've done it again--by parking a stretch-limo out in front of the Trump International Hotel near Central Park with a sign on the side of the car that says: \"Luxury is free WiFi and XL beds, not a stupidly long car.\"

Please log in to see the full content.



members only content

Can Google Disrupt The Online Travel Industry? | businessinsider.com

Does Google really pose a big threat to highly dominant OTAs such as Priceline and Expedia? Just how potentially disruptive is the company's latest move in the online travel industry? This article tries to get some perspective into what Google's online travel efforts mean for OTAs. Hotel Price Ads, or HPA, is perhaps Google's most prominent hotel booking platform. HPA are sponsored price listings that usually appear on Google Maps, Google+, and Google Hotel Finder. HPA is the hotel equivalent of ITA, a proprietary airline booking software.

Please log in to see the full content.



Google Checks In to the Hotel Business | wsj.com
Google is moving boldly to play a larger role in booking hotel rooms - at the risk of offending some of its most important advertisers, reports the WSJ. The company is adding more photos and reviews to its hotel listings, and more aggressively promotes its \"hotel-price ads\" that post room rates directly as travel-search sites do. - See more at: http://hotelmarketing.com/index.php/content/article/google_finally_checks_in_to_the_hotel_business# sthash.C4ymkNFm.dpuf

members only content

Educational Institute and TripAdvisor Collaborate on Reputation Management Training

The American Hotel & Lodging Educational Institute (EI), in partnership with TripAdvisor, has developed a 30-minute online tutorial that introduces front-line staff to the concept of reputation management. Tens of millions of travelers share reviews of their hotel stays on TripAdvisor, the world's largest travel ratings website, and millions of others read those reviews when planning trips for business and pleasure. Managing a property's online reputation is essential, as guest reviews contribute positively or negativelyto a property's bottom line. \"TripAdvisor Reputation Management for Front-Line Staff\" provides clear information on how staff can encourage positive reviews by providing exceptional guest service.

Please log in to see the full content.



members only content

U.S. Business Travel Lifted by Positive Economic Reports

Despite a record-breaking winter where the effects of the polar vortex and back-to-back snowstorms halted travel across much of the U.S., business travel is expected to continue its surge in 2014. The Global Business Travel Association today significantly increased its forecast for the year, driven in large part by healthy corporate profits, rising management confidence and increased job development a continued positive sign for the U.S. economy.

Please log in to see the full content.



members only content

Big Opportunities for International Brands in Italy - Horwath HTL Reports

Italy, probably the largest single market for hotel rooms in Europe, still has plenty of room to grow for the major international hotel companies, especially in the midscale and economy markets.

Please log in to see the full content.



members only content

HMC Welcomes Richard Fisher, Area Director Of Sales And Marketing

12-Year Hotel Industry Veteran Brings Distinguished Talents And Expertise To Oversee 6 Hotels, Including 4 New Microtel Inn & Suites By Wyndham, In The Texas Eagle Ford Oil & Gas Shale Play Region

Please log in to see the full content.



members only content

Google Licenses Room 77 Software in Mobile Travel-Booking Push | bloomberg.com

Google Inc. (GOOG) wants you to reserve a hotel room from your smartphone, and it's spending money on the technology to make it happen. The biggest Internet-search company is licensing hotel- booking software from Room 77 Inc., a startup backed by Expedia Inc. (EXPE), according to a letter sent today to Room 77 shareholders that was obtained by Bloomberg News. Room 77 co-founder and Chief Technology Officer Calvin Yang and many of its engineers are joining Google, the letter said.

Please log in to see the full content.



members only content

Marriott International uses global blending to enrich guest experience | luxurydaily.com

The president/CEO of Marriott International at the American Express Luxury Summit 2014 said yesterday that international hotels must have a sense of place to appeal to the sensibilities of the modern traveler. While speaking with Travel + Leisure editor in chief Nancy Novogrod, the Marriott executive placed emphasis on global blending and how the hotelier has become more contemporary with a better connection to its surroundings. Understanding what travelers expect when visiting Marriott International's global properties has helped the hotel conglomerate become the largest luxury hospitality brand in the world.

Please log in to see the full content.



members only content

Ascott Celebrates 30 Years Of Hospitality Excellence

CapitaLand's wholly-owned serviced residence unit, The Ascott Limited (Ascott), continues to extend its global footprint as it kicks off its 30th anniversary celebrations with special promotions for its customers that include discounted rates and free nights.

Please log in to see the full content.



members only content

HeBS Digital Wins Three IAC Awards, Including Best Hotel and Lodging Interactive App

HeBS Digital, the industry's leading hotel digital marketing, website design and direct online channel firm, was the proud recipient of three Internet Advertising Competition (IAC) awards. The agency earned awards for \"Best Hotel and Lodging Interactive Application\" and \"Outstanding Website.\"

Please log in to see the full content.



members only content

Westin Hotels & Resorts Survey Proves That Well-Being is Today's New Status Symbol

Forget fame and fortune, well-being is topping to-do lists for global travelers in our \"always-on\" culture, according to a global well-being survey conducted by Westin Hotels & Resorts (NYSE:HOT). Some 62% of survey respondents consider maintaining a balanced sense of well-being as a status symbol, outranking professional accomplishment (47%) and a healthy relationship (48%). How important is well-being in today's stress-ridden society? With 64% of global respondents stating that their stress levels have increased over the last few years, 39% would give up alcohol and almost a quarter of global respondents and nearly half of U.S. respondents would give up sex to improve their overall well- being.

Please log in to see the full content.



members only content

Global Hotel Market More Positive about 2014 - Horwath HTL Reports

The latest survey compiled by Horwath Hotel, Tourism and Leisure (HTL), the world's largest hospitality consulting firm, has shown that hotel operators around the globe are more optimistic about the coming few months than they were in 2012 or 2013. The survey, which summarises responses from over 40 countries, shows that America continues to be positive, Asia has recovered slightly from the last two surveys and even Europe has experienced a slight lift.

Please log in to see the full content.



members only content

STR Reports US Hotel Occupancy Up for Week Ending March 29, 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 23-29 March 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 8.0 percent to 66.8 percent. Average daily rate rose 5.0 percent to finish the week at US$115.25. Revenue per available room for the week was up 13.4 percent to finish at US$77.03.

Please log in to see the full content.



members only content

Traveler Magazine Learns Luxury Service at Hotels | nytimes.com

Like most of the staff at the opulent Carlyle Hotel in Manhattan, Bill Wackermann was busy. He attended an early morning meeting to prepare for the day's guests. He inspected a room under renovation. He answered phones at the concierge desk. But Mr. Wackermann does not work at the Carlyle. He is the executive vice president and publishing director at Conde Nast Traveler. Mr. Wackermann was participating in an internship program. He created the program to improve sales and marketing at the magazine, and plans to send his business staff of about 30 to one of four Manhattan hotels to learn the art of luxury service. The idea, he said, is that reliable, top-notch service at a hotel translates to any high-end brand, including magazines.

Please log in to see the full content.



members only content

Global Report on the Meetings Industry launched by UNWTO

The meetings industry is one of the fundamental segments of the tourism sector. UNWTO's newly released Global Report on the Meetings Industry provides an overall view of the main issues facing destinations aiming to build a competitive meetings industry along with case studies from around the world.

Please log in to see the full content.



members only content

WTTC welcomes EU visa package announcement

\"The World Travel & Tourism Council welcomes the EU visa package announcement by the European Commission yesterday. It will simplify and speed up the processing of visas in Europe and ensure more foreign visitors, increased tourism receipts and more jobs at a vital time for the European economy. But the work is not done. We now strongly encourage MEPS to vote through these proposed changes.

Please log in to see the full content.



members only content

Real luxury? All it takes is money and time | travelweekly.com

Just as there is mass industry confusion concerning the subject of what travel sellers ought to call themselves, there is also confusion about what exactly luxury means in the context of travel planning. Are we selling luxury when we sell any room in a five-star hotel? What distinguishes a luxury tour from a very good, well-organized bus trip? Is Sandals a luxury destination? If it is, then what is Musha Cay, magician David Copperfield's 500-acre isle in the Bahamas that can accommodate a maximum of 24 guests? Is having your own dedicated aircraft and crew on a journey around the world luxury, or is luxury a seat in business class on any Singapore Airlines flight?

Please log in to see the full content.



members only content

Phoenix Marketing International Online Travel Audit Reveals How Business and Leisure Travelers Are Using Online Travel Ecommerce Sites

Phoenix Marketing International, one of the top consultative research companies in the U.S., today reveals new details from the company's recently launched Online Travel Audit, a comprehensive industry study of the most prominent online travel brands. The audit found that among business travelers, Kayak is the site most likely to be recommended with over 76% of business travelers willing to suggest the brand to others, followed by TripAdvisor (74%) and Priceline (72%). Among leisure travelers, the site with the highest recommendation is TripAdvisor at 81%, followed by Kayak (74%) and TravelZoo (72%).

Please log in to see the full content.



members only content

Yahoo's view on how travel brands can own the digital inspiration for consumers | travolution.co.uk

By Emma Jowett, head of travel and education, Yahoo The advance of digital has radically transformed the travel industry. Nowadays travel agents aren't just on the high street - we live in a world of airline ecommerce sites, travel recommendation sites and social networks that offer inspiration. With this change, brands have an opportunity to become a part of the consumer's journey through every step of their trip encompassing the full spectrum of before, during and even after a holiday.

Please log in to see the full content.



members only content

Personalization and Pricing: How to Drive Profitability in Web-based Booking Engines | By Kelly McGuire

The InterContinental Hotel Group recently conducted a global survey of their hotel guests, and came to the following conclusion, as expressed by their CEO: \"Hotel brands have traditionally concentrated on being 2D how to be both global and local. But our research shows that the rise of personalization means brands must be 3D [personalized, local, global] in order to build both trust and lasting relationships with guests and to win in a highly competitive global market,\" (Richard Solomons, CEO, IHG).

Please log in to see the full content.



members only content

Indoor, Outdoor Waterparks Show Growth for 2014 | By David J. Sangree

The amount of indoor and outdoor waterpark square footage will grow at a faster rate in 2014 than in any year since the Great Recession. Twelve indoor waterpark resorts or standalone indoor waterparks will be opened or expanded in 2014 compared to 9 in 2013. The projected 370,000 new indoor square feet in 2014 dwarfs the 68,000 indoor square feet added in 2013. Eight private outdoor waterparks are projected to open in 2014 compared to 5 in 2013.

Please log in to see the full content.



members only content

Germany: 2013 and 2014 growth driven by weekends - MKG Reports

For several years, Germany's hotel performances have proven solid, and 2013 was no exception. According to the MKG European Hospitality Report, which surveys more than 960 hotels in Germany, occupancy rose by 1 point in 2013 to 67.6%. In 2013 as well as over the first quarter of 2014, weekend performances turn out to be the key growth engine.

Please log in to see the full content.



members only content

Marketing knows it all, the product does it all! | By Georges Panayotis

Just because ours is one of the oldest professions in the world doesn't mean hotel advertising needs to stay stuck in the stereotypes and habits of the past. Age-old marketing that boasts a product's merits, its comfort and service has served its time.

Please log in to see the full content.



members only content

Decadent Destination Spas Seeing Huge Gains | travelpulse.com

Spa, already a big business, is getting bigger, according to figures from the Global Wellness Tourism Congress (GWTC) released at ITB Berlin on March 7. The research, done by SRI International for the GWTC, assesses the global wellness tourism market at $439 billion, with 77 percent of all expenditures coming from tourists originating in Europe (36 percent) and North America (41 percent). On the product side, spas have evolved rapidly from the curative spa to the destination spa of today. As destination spas continue to evolve their services, their marketing is also evolving.

Please log in to see the full content.



members only content

PKF Hospitality Research - March 2014 Lodging Insights

Mark Woodworth and Jack Corgel report from the Johnson School at Cornell University. They discuss recent lodging results and new economic indicators that point to confidence in a sustained recovery.

Please log in to see the full content.



members only content

Global Lodging Forum 2014: What is the role of innovation in brand differentiation?

Hotel innovation has been at the core of discussions at the Global Lodging Forum, particularly during the first panel on Tuesday, March 18, entitled \"What is the role of innovation in brand differentiation?\". Opinions from Bernard BASTIDE Marketing Manager Building Automation System, Legrand, Christoph HOFFMANN, President & CEO, 25Hours Hotel Germany, Geoffray MAUGIN, VP Marketing & Digital, Sofitel Worldwide, Marco FANTON, Global Social Media Director, Melia Hotels International, Olivier HARNISCH, Executive Vice President & Chief Operating Officer, Carlson Rezidor/Rezidor Hotel Group, Serge TRIGANO, Co-Founder, Mama Shelter.

Please log in to see the full content.



members only content

Airbnb will spur interest in travel and leisure plays | CNBC's Mad Money

Mad Money host Jim Cramer explains why the $10 billion plus valuation of the privately held Airbnb is revolutionizing the travel and lodging business. 

Please log in to see the full content.



members only content

Las Vegas: As megaresort trend fades, companies focus on luxury in small' settings | reviewjournal.com

Las Vegas is getting smaller. That is, if you call 1,600-room and 1,100-room Strip hotels boutique properties. By the end of the year, Las Vegas will have about a half-dozen hotel-casinos that operators classify as boutique, luxury or lifestyle in their marketing efforts. It's actually not a unique concept. The Hard Rock and The Palms, for example, began as smaller hotel-casinos before expansions grew their room bases.

Please log in to see the full content.



members only content

Can Hotels Move Away From Talking Trends and Start Focusing on Timeless? | skift.com

Really the idea for Hotels Innovate is to get an understanding of the thought processes of these leaders even before something becomes a trend, says Sarkar. It's about what is the visionary thinking today, and how are these people creating unique and differentiated products that become competitive and successful.

Please log in to see the full content.



members only content

Jason Mier Joins Sceptre Hospitality as Director of Client Experience Management

Sceptre Hospitality Resources today announced that Jason Mier has joined the company as SHR's first Director of Client Experience Management. In this role, Mier will oversee all touch points between SHR and its clients as the company strengthens its focus on client satisfaction and support. Acting as a liaison between the sales and product teams, client services, and customers, Mier is a key addition to the company as SHR responds to its growth, rolls out their new Internet Booking Engine and enhances support features for its WindsurferCRS.

Please log in to see the full content.



members only content

FIFA World Cup 2014: Do's and Don'ts for the Brazil Hotel Industry | By Michael McCartan

June 2014 is set to be the most exciting time for Brazil hotel industry as the country hosts the world's biggest sporting event - the FIFA World Cup. The event which is expected to bring some 600,000 domestic and international tourists - will undoubtedly lead to major boom for the hospitality industry in the country.

Please log in to see the full content.



Female hoteliers weigh in on rise of Airbnb | lodgingmagazine.com
It's becoming more and more likely that the Airbnb concept will become a mainstay in the lodging space, and hoteliers will need to adapt to this new competition by reviewing how they can best satisfy travelers' needs, according to hotel executives who attended this week's Cornell/AH&LA Women in Senior Leadership event in Washington. \"I think we can push back as an industry as much as we can, but at the same time find ways to embrace it and incorporate it into our business model. I don't think it's going away,\" RLJ Lodging Trust Senior Vice President Kate Henriksen said.

members only content

nSight Launches New OTA Search and Booking Intelligence Solution for Hotels

With online travel sales expected to be greater than $600 billion in 2014, understanding the online consumer is more important than ever. nSight, the leading provider of online consumer shopping intelligence for the travel industry, today announced it will aggregate the fragmented online travel agency (OTA) landscape into an easy-to-use view for hotels, making competitor benchmarking simple and rate decision making easier. Heritage Hotels and Resorts is among the first management companies to use the new search and booking intelligence solution for hotels.

Please log in to see the full content.



members only content

Northstar Travel Media acquires Asia's leading online travel content brand, Web in Travel

Northstar Travel Media, the leading business-to-business information company serving the travel and meetings industries, has acquired Web In Travel (WIT), a Singapore-based multi-media platform content provider best known for its event series related to online travel distribution in the Asia Pacific region. It produces Web in Travel conferences in Singapore, Dubai, Thailand, Indonesia, Japan and Australia.

Please log in to see the full content.



members only content

Sustainable Hotels Earn Higher Guest Ratings, Says Cornell Study

Hotels that have earned the ISO 14001 certification had higher guest satisfaction scores than those with no such certification, according to a study published by the Cornell Center for Hospitality Research (CHR). The study, which surveyed guests at 6,850 hotels in Spain, found that 4-star hotels particularly benefited from higher guest satisfaction scores when they held the ISO environmental management certification. The study, \"Environmental Management Certification (ISO 14001): Effects on Hotel Guest Reviews,\" is available at no charge from the CHR. It was written by Mara-del-Val Segarra-Oa, Angel Peir-Signes, Rohit Verma, Jose Mondejar-Jimenez, and Manuel Vargas-Vargas. Segarra-Oa and Peir-Signes are at Politechnic University of Valencia, Mondejar-Jimenez is dean of Social Sciences School of Cuenca at the University of Castilla-La Mancha, where Vargas-Vargas is an associate professor. Verma is a professor at the Cornell School of Hotel Administration. \"This is one of several studies that indicate clear benefits from eco-certification, and one of these benefits seems to involve improved operations,\" said Verma. \"In this study, we see that guests do appreciate those operating improvements. This is especially true for upscale hotels, where certification boosted guest ratings significantly.\" The ISO 14001 standard, which can apply to any business, specifies a path for continuous improvement and control of a firm's environmental performance. The Spanish study found that the guests gave significantly higher satisfaction ratings to 4-star hotels that met the ISO 14001 standard than to their non-certified competitors. On the other hand, guest rating differences relating to certification in 5- and 3-star hotels were muted. Thus, the results imply that acquiring ISO 14001 certification may give upscale hotels a distinctive asset that leads them to a competitive advantage over similar non-certified properties. On the other hand, in 5- and 3-star

Please log in to see the full content.



members only content

Infographic: eRevMax predicts 2014 to be the year of Meta-search

eRevMax, the leading hotel online distribution and channel management solutions provider has released an Infographic 'Meta-search: It's here to stay' shedding key insights on growing influence of meta- search over the hotel online distribution space.

Please log in to see the full content.



members only content

The Internet of Hotel Things | The HOSPA Voice

Carl Weldon, HOSPA CEO, and Wayne Gosden, Professional Development Marketing & Communications, investigate the latest in connectivity. Since Google's recent acquisition of Nest, the Internet of Things' (IoT) has been the phrase on everyone's lips but what is this new phenomena all about?

Please log in to see the full content.



members only content

Global Travel Industry Set For Decade Of Sustained Growth According To New Report From Amadeus

The global travel industry is poised for a period of sustained growth over the next decade, driven in part by China's share of global outbound travel reaching as much as 20% by 2023, a new report on global travel trends reveals today.

Please log in to see the full content.



members only content

Hotels Continue to Increase Bookings and Room Rates in 2014

Hotels are continuing to experience consistent growth in 2014, according to data from the March 2014 TravelClick North American Hospitality Review (NAHR). Both the transient (individual business and leisure travelers) as well as the group segment are seeing slow and steady gains in occupancy and average daily rate (ADR) for the next 12 months, with transient leading the charge.

Please log in to see the full content.



members only content

The Peninsula Hotels Introduces New Interactive Website

The Peninsula Hotels' new experiential website - peninsula.com - aims to tell a deeper story about the brand and its unique properties, offering an immersive, rich and dynamic digital experience that is captivating and visually impactful with extensive use of videos and photography.

Please log in to see the full content.



members only content

Why aren't hotel chains more worried about AirBnB? | By Peter O'Connor

It looks as if Airbnb Inc. the online service that lets people rent their homes to travelers may become one of the world's most valuable startups. The company is reportedly in advanced talks with private equity firms to raise funds that would give it overall market value of $10 billion - higher than major hotel brands such as Wyndham Worldwide (US$9.4 billion) or Hyatt (US$8.4 billion). With a strategy to clearly position themselves as a full-blown hospitality brand, such comparisons are both interesting and relevant. But are the company's ambitions realistic?

Please log in to see the full content.



members only content

French Hotel Industry Performances - February 2014

The month of February saw mixed results. At the national level, occupancy and average rates dropped slightly, without, however, entirely collapsing. The Luxury segment was the only one to stay on course, posting positive results. Paris - usually spared from downturns - did not manage to escape during February. Conversely, other destinations benefited from bright spells, giving rise to contrasted results.

Please log in to see the full content.



members only content

New Hilton brand won't be millennial-focused | hotelnewsnow.com

Hilton Worldwide Holdings' president and CEO Chris Nassetta last week drew back the veil a little more surrounding the company's efforts to develop at least one new lifestyle brand. As it turns out, there might be more than one brand in the newly public company's future. As Nassetta discussed previously with Hotel News Now, a lifestyle product is definitely in the cards for Hilton, Nassetta said during an onstage Q-and-A session at the 26th annual Hunter Hotel Investment Conference. That new brand, though, is likely to be designed to appeal to a broad range of customers rather than being focused on the millennial traveler.

Please log in to see the full content.



members only content

What Tech Stories Do Hotel Operators Read?

Softscribe Inc., an Atlanta-based technology public relations firm, compiled a list of its top 70+ most read press releases and stories during the past 4 quarters, based on clicks back to client websites. I was amazed to see how the power of name recognition, and a clear tech benefit solution to solve operator challenges, delivered results for our clients, said Julie-Keyser Squires, CEO of Softscribe Inc. Operators want to know what peers are thinking and how to solve their own operational problems.

Please log in to see the full content.



As hotel booking engine Room Key turns two, it looks to loyalty personalization | tnooz.com
Room Key, a US-based hotel booking engine, recently turned two years old. We wanted to check in for an update from the company, which is owned by Choice Hotels, Hilton, Hyatt, InterContinental, Wyndham and Marriott. We spoke by phone with CEO John F. Davis III. On a scale of 1 to 10, how successful has Room Key been? By what yardstick? I'm pleased. We've doubled our conversion rate since launch. The hotel chain shareholders are pleased, too. They like the amount of bookings they're getting out of Room Key. We're not profitable yet, because we're reinvesting in the product for future growth. The shareholders are okay with that.

members only content

Assembling a Custom PPC Management Solution Hilton Worldwide & Acquisio | stateofdigital.com

What do you do when you have tried the usual Media Agency / PPC platform combination and you are still left wanting more? If you are Hilton, you go, identify partners and put together a winning solution that addresses perfectly your needs using the right people and customising Technology to your requirements with flexible partners such as Acquisio.

Please log in to see the full content.



members only content

HMH - Hospitality Management Holdings to Unveil New Identity for Coral Hotels & Resorts during Arabian Travel Market 2014

Coral Hotels & Resorts is undergoing a major brand overhaul and will soon have a new corporate identity that will be rolled out during the Arabian Travel Market (ATM) this year. Making the announcement, Laurent A. Voivenel, CEO, HMH - Hospitality Management Holdings, said, \"We operate in a highly competitive, complex and dynamic environment. Having been 10 years in operation, we felt it was time to refresh the identity of Coral Hotels & Resorts because of the challenges and opportunities we see as we expand.

Please log in to see the full content.



members only content

IHG & Amadeus Form Strategic Relationship On Development of Consumer Technology

IHG (InterContinental Hotels Group) is building on its long track record of industry-leading insight and innovation with the announcement of a strategic relationship with Amadeus, the leading provider of advanced technology solutions for the global travel industry.

Please log in to see the full content.



March

members only content

GBTA Forecasts China Business Travel Spend to Increase by 15 Percent in 2014, Double the Rate of GDP Growth

The Global Business Travel Association (GBTA) Foundation, the voice of the global business travel industry, today announces the results of its latest GBTA BTI Outlook China report, a semi-annual analysis that relates unfolding economic events at home and abroad to their resulting impacts on China's business travel market. The report, sponsored by Visa Inc., includes the GBTA BTI; an index of business travel spending that distills market performance over a period of time.

Please log in to see the full content.



members only content

Middle East Hotel Development Cost Trends

The HVS Middle East Hotel Development Cost Trends answers the industry's need for a comprehensive regional benchmark report that focuses solely on hotel development costs. For the purpose of this publication, HVS has tracked, analysed and compiled hotel development costs in key Middle Eastern markets since 2010. Each year, HVS Consulting & Valuation researches development costs from our database of actual hotel construction budgets, industry reports, and cost benchmarks per brand provided by hotel management companies. These sources provide the basis for our range of elemental costs per room. The markets presented in this report are the UAE, Saudi Arabia (KSA), Qatar, Bahrain, and Oman.

Please log in to see the full content.



members only content

The four essential hotel parities - rates, content, rooms and market | hotelspeak.com

Hotel marketers know that maintaining rate parity is one of the biggest challenges in the online distribution of hotel inventory, but what we often overlook are the other parities that can influence your chances of increasing direct bookings. This article looks at four essential parities: Rate, content, room and market. You have to sympathise with revenue managers (or those who set your rate strategy) the list of rate parity woes is ever-growing; corporate rates are being offered to consumers, VAT isn't being included on pricing, inclusions (breakfast etc) not being made clear, non-transparent pricing (per person vs. per room), lack of clarity of rate types on offer, mixed messaging on cancellation policies etc.

Please log in to see the full content.



members only content

HotStats MENA Chain Hotels Market Review February 2014

Profits soared in Dubai hotels as occupancy levels exceeded 87 percent - Hotels in Dubai maintained robust performance throughout the month of February, as all key indicators reached the highest levels amongst the five cities surveyed in the MENA region, according to the latest data from HotStats.

Please log in to see the full content.



members only content

Hotel Oversupply Post Expo 2020 in Dubai? wsj.com

Hotels in Dubai enjoy some of the highest occupancy rates in the world. Tourists flock from around the region and afar to bask in the emirate's winter sun, lie on its beaches and attend its glitzy events.

Please log in to see the full content.



members only content

HeBS Digital Invites Hoteliers to Grow Online Revenue with Is Your Digital Marketing Vendor Just Not into You' Promotion

HeBS Digital, the industry's leading digital technology, full-service hotel marketing, website design and direct online channel consulting firm, has launched the \"Is Your Digital Vendor Just Not That into You\" promotion for hoteliers looking to grow their website revenues and ROIs. Recognizing that the key to site conversions and successful ROIs is a strong client-partner relationship, HeBS Digital invites all hoteliers who are currently unsatisfied with their vendor relationships to jump ship now to save 20% on a Responsive Website Design Package.

Please log in to see the full content.



members only content

How to Increase Direct Bookings For Your Hotel | By Jean Francois Mourier, CEO of REVPAR GURU

Promoting your property online is crucial to the success of any hotels' business today. Properly promoting your hotel through the online channel (including OTAs, the direct channel, social media, etc.) can help a property drastically increase its brand recognition with potential guests and will help to sustain your competitive edge as great online visibility ultimately leads to increased sales.

Please log in to see the full content.



members only content

Design Hotels' New Website Turns to Storytelling to Build the Brand | skift.com

Claus Sendlinger, CEO of Design Hotels, must be shaking his head these days. While the seismic shift toward content marketing is suddenly a hot topic today in hospitality and tourism circles, Sendlinger has been fine tuning the art of brand storytelling since the company's inception in 1993. Based in Berlin, Design Hotels is a network of 250 hotels in 46 countries. Boutique in size and demeanor, all of the hotels share a stridently confident and well-defined design vision. In February, after more than a year in development, the new designhotels.com launched as a culmination of Sendlinger's efforts to create a community of hip hotels and design-conscious consumers.

Please log in to see the full content.



members only content

NYC's Pod Hotel: Why They Should Rename it 'Disco Starship' | curbed.com

\"Where are you staying?\" \"The Pod 51.\" My friends looked worried, as if I had just admitted to volunteering for a social experiment. The kind you subject yourself to for fast cash. They offered to put me up. I didn't need the charity. Instead of staying in one of New York's one hundred million regular hotels (note to editor: that should probably be fact-checked on Wikipedia?), I had chosen to spend a few nights at a swanky dormitory that played techno in the lobby. Why? Because I make impulsive emotional decisions. It should be apparent that I am, in no way, a qualified critic of the hospitality industry.

Please log in to see the full content.



members only content

British Hospitality Association (BHA) Launches New Sector Programme For Serviced Apartments

The British Hospitality Association today launches its new sector programme for serviced apartments and welcomes its first serviced sector member, Think Apartments.

Please log in to see the full content.



members only content

HotStats European Chain Hotels Market Review February 2014

Whilst both cities increased revenue per available room (RevPAR) in February by 1.1% and 3.0% respectively profit per available room fell in both markets, according the latest data from HotStats.

Please log in to see the full content.



members only content

Sceptre Hospitality Resources Unveils New, Innovative Booking Experience

Sceptre Hospitality Resources today announced their new Internet Booking Engine (IBE) which will be released to the industry in April 2014. The new IBE includes responsive design, a shopping cart style booking process, persuasive messaging, and the brand new Call-to-Continue feature, among other exclusive functions.

Please log in to see the full content.



The 11 Most Awesome Hotel Guest Perks in Los Angeles | curbed.com
Hotel amenities just keep getting better/crazier. With features like WiFi and flatscreens becoming standard (and now practically a requirement), fancy hotels are now in a position where they have to get creative to set themselves apart. Here are Los Angeles's most insane hotel guest perks...

members only content

Wingate by Wyndham Debuts Refreshed Hotel Prototype

The Wingate by Wyndham hotel brand, part of Wyndham Hotel Group, today unveiled a refreshed new-construction prototype concept that evolves the guest experience to better meet travelers' needs while lowering development costs and capturing greater efficiencies for hotel owners. The updated design for the new-construction brand creates an open, inviting lobby and lounge space that allows guests to stay connected and productive in contemporary surroundings, creating a social setting suitable for work or leisure that guests seek. The design also reduces the costs for hotel owners to build and operate a new Wingate by Wyndham property on a more efficient footprint, offering approximately 10 percent in savings compared to the brand's previous prototype. \"Wingate by Wyndham has always been a consistent, value-driven brand, but we are continuously looking for ways to further evolve the experience for our guests,\" said Bill Hall, brand senior vice president of Wingate by Wyndham. \"The relaxing lobby space and integrated connectivity, along with Wingate by Wyndham's mainstays of all-inclusive pricing, free breakfast daily and spacious guest rooms, will give guests the productivity, comfort and social surroundings they now expect from their hotel stays.\" He continued, \"Along with evolving the brand to keep it relevant in today's marketplace, we are focused on giving our franchisees a high-performing, reliable product. With the steady interest and growth in construction the upper-midscale and midscale segments are experiencing, this prototype is available at the right time to meet that demand and to help hotel owners and developers obtain the highest possible returns for their investments at a lower development cost.\" The open lobby offers guests a relaxing social environment with comfortable furniture in natural tones, as well as a slotted ceiling that lets in natural light. Integrated technology is found throughout the space, including multiple

Please log in to see the full content.



members only content

In-depth review of travel reviews gaming the system, popularity and more | tnooz.com

What is the travelling public's perception of travel reviews? Are they valuable or gamed to death? Or still a vital cog in the machinery of a purchase? The Worms University of Applied Sciences has pulled together research on reliance on review sites, how credible they are considered and what consumers like to see. The study from the institution's Department of Tourism reveals more than half of hotel customers always consult review site before booking. Of the 1,021 internet users surveyed, about 17% say review sites are essential to booking, 31% say important and 48% say important but recognise the need to handle with care.

Please log in to see the full content.



The Next Gen Traveler Holds the Keys to the Future of Hotels | Marriott's Arne Sorenson Linkedin Post
For years the hospitality industry was focused on capturing the loyalty of the road warrior. He was a baby boomer and took many business trips a year, collecting hotel and airline points to cash in with his family for summer vacation. Today we're focused on a new customer. Let's call her Jia. Think of her as having just turned 30. She has scored a new job -- with her fifth employer. One of the best perks of her new job, as she sees it, is that it involves travel. A lot of travel. The best news for our industry is that Gen Y's love to travel. She is part of a coming boom of Next Gen frequent travelers who already make up a quarter to a half of all travelers in the world's major markets. So, which companies win her loyalty?

members only content

Sharing Compelling Stories on Social Mediais Boosting Bookings, Driving Loyalty

If customer loyalty is stagnant, perhaps it's because you're putting out boring social media content. To be engaging to travelers, hoteliers need to be creative by using compelling stories -- not just standard promotions or a rehash of weekly events -- when posting on the major social channels. Developing content for each target audience -- and in an appropriate format for each platform -- is key to being \"liked,\" and the more people like you, the more likely your guests will be loyal.

Please log in to see the full content.



members only content

The Future of Hotel Brands | hotel-industry.co.uk

In a previous article on hotel branding (31 December 2013), I outlined an alternative approach to developing hotel brands. How you must stand for something and give your customers something to believe in. And how you must have a brand that matters to your guests, one that's head and shoulders above your competitive set and one that let's your marketing work a good deal harder for you.

Please log in to see the full content.



members only content

W Hotels Defends $3000 Social Media Wedding Concierge | fastcompany.com

As you may have heard, W Hotels in New York is offering its wedding clients a new service. For $3,000, the soon-to-be betrothed can hire a social media wedding concierge who will live-tweet their big day, create a wedding hashtag, set up a wedding blog, and even curate registry wish list[s] and dream honeymoon Pinterest boards to inspire.

Please log in to see the full content.



members only content

Orient Express: Hotel Chain Railroads Its Storied Name | wsj.com

Orient-Express Hotels Ltd. is trying to reshape its image by leaving the name of the 38-year old company back at the station. The owner and operator of 35 luxury properties, from Grand Hotel Europe in St. Petersburg, Russia, to the Copacabana Palace in Rio de Janeiro, this month changed its name to Belmond, which the company says is derived from the Latin words for \"beautiful\" and \"world.\" Belmond also said on Friday that it completed a $657 million debt refinancing that nearly tripled its average loan maturity to 6.3 years. A $105 million revolving credit facility, along with a recent hotel sale and its existing cash, gives the company up to $200 million to invest in property acquisitions and upgrades to its roster of historic hotels.

Please log in to see the full content.



members only content

HotStats UK Chain Hotels Market Review February 2014

With the UK hotel market posting a consecutive second month of strong growth, hoteliers in the East of the country experienced year-on-year increases across all key performance indicators and recorded the highest growth in gross operating profit per available room (GOPPAR) of 48.3% in February, according to the latest data from HotStats.

Please log in to see the full content.



members only content

GBTA Files Comments with DOT Asking for Ban on Cell Phone Voice Calls During Flights

On Wednesday, the Global Business Travel Association (GBTA) the voice of the global business travel industry filed comments on the Department of Transportation's Advanced Notice of Proposed Rulemaking (ANPRM) Use of Mobile Wireless Devices for Voice Calls on Aircraft.

Please log in to see the full content.



members only content

GBTA Foundation Research Reveals Impact of Business Travel on U.S. Economy and Jobs

A new report issued today by the Global Business Travel Association (GBTA) Foundation the voice of the global business travel industry highlights the positive economic impact that road warriors have on the nation's economy and explores the quantitative impact business travel has on the U.S. economy. According to the study, business travel was responsible for about 3 percent of U.S. GDP in 2012 ($491 billion), and for every 1 percent increase in business travel spending, the U.S. economy gains an additional 71,000 jobs, nearly $5 billion in GDP, $3 billion in wages and $1.2 billion in tax collections.

Please log in to see the full content.



members only content

Analysis: Will OTA's service soon match the high street? | travelweekly.co.uk

There's a widely held assumption that holidaymakers are faced with a pretty stark choice. Either they opt to give their business to an online travel agency selling on price but offering little in the way of customer service. Or they go with a more local, probably smaller, brand they have heard of, pay more, but in return get great advice and reassuring 
after-sales support. It's what some observers describe as the dichotomy between being transactional and relational. Although web retailing does not necessarily equate to a customer service-free zone, expectations of that human touch when dealing with a website are naturally lower.

Please log in to see the full content.



members only content

Online Travel: How Google Wins Even If It Loses | ycharts.com

There's hardly an area of technology or digital content in which the incumbents don't fear Google (GOOG), which, due to its domination of Internet search, can have a big say over where on the Web curious consumers wind up. Online travel is among the areas Google is throwing its weight around. Go ahead and Google Hong Kong hotels, and you'll see something that didn't exist a few years ago: a horizontal stripe across the top of the page of actual hotels, drawing users' eyes away from the listings of a normal Google search, the stuff that appears below, which is largely online travel agencies. Click on hotels in the stripe and you'll be led to a reservation system of sorts, one in which Google gets more income.

Please log in to see the full content.



members only content

Europe's hotel industry continues along the route towards recovery - MKG Reports

The return of a stronger demand is leading to 1.9 points of improvement for occupancy rates at properties, where the OR is almost 60%. Such properties were able to resume increasing their average daily rates, which grew by 0.5% across the month. February thus closes with 3.9% growth in Revenue per available room at hotels on the Old Continent, where it is close to 50 euros. The rise in hotel performances concerns almost all categories, except for the Budget category that struggles to reverse the trend and remains stable with respect to last year (-0.1% of the RevPAR).

Please log in to see the full content.



Minnesota Chapter Named Chapter of the Year at HSMAI Mike Leven Leadership Conference

HSMAI announced the Chapter of the Year winner and its Chapter Best of the Best Awards at its annual HSMAI Mike Leven Leadership Conference in Las Vegas.

members only content

How Ian Schrager became London's hottest hotelier | gq-magazine.co.uk

Ian Schrager, 67, opened his third Edition hotel (in association with Marriott) in London's Berners Street in September. Here, the godfather of the \"superclub\" (he co-owned New York's legendary Studio 54, before going on to create design-led hotels such as Morgans, the Delano and the Mondrian) shares a little of the hard-won wisdom that's earned him the sobriquet \"the Warren Buffett of boutique hotels\"...

Please log in to see the full content.



members only content

Interview: Accor's CMO on What Hotels Need to Learn From McDonald's | skift.com

Gregoire Champetier is in charge of marketing for Accor, one of the world's largest hotel groups with properties in 92 countries. He is responsible for keeping track of mobile, social, personalized, real-time marketing trends and implementing strategies for more than a dozen brands. Before joining Accor in 2011, Champetier worked in marketing roles at McDonald's for ten years and was part of the team responsible for making France the second-most profitable market for the fast food chain.

Please log in to see the full content.



Loyalty Programs for One-of-a-Kind Hotels | nytimes.com
It's a decision many business travelers would rather not have to make: stick with the big, predictable hotel chain and accumulate rewards points, or stay at the offbeat independent hotel but give up any rewards. Now, independent hotels are finding a way around that decision by banding together to offer loyalty programs that reward repeat customers and attract new ones. Groups including Leading Hotels of the World, the Preferred Hotel Group and the Stash Hotel Rewards program are among the rising number of groups offering incentives to repeat customers who stay at their independent hotels.

members only content

Airbnb Eyes Expanded Hospitality Services | time.com

The home- and apartment-sharing service is looking to provide comprehensive travel services for all parts of customers' trips. The company says it's planning to tackle everything from car service to room cleaning The home- and apartment-sharing company Airbnb is looking to become a one-stop-shop in the hospitality business, expanding its menu of services offered to everything from airport pickups to room cleaning. Our business isn't [renting] the house, CEO Brian Chesky told Fast Company in a recent interview. Our business is the entire trip.

Please log in to see the full content.



Hotels ramp up apps for meetings planners | travelweekly.com
Starwood Hotels & Resorts and Marriott International are among the large U.S. hotel companies that have stepped up efforts to broaden mobile apps and website features for meetings planners who want to remotely set up and tweak details for their events. Starwood, which debuted its eVent Portfolio Web-based app last October, has more than doubled the number of hotels for which the app can be used to 35. It is looking to make it available for 575 properties by year's end.

members only content

Scandic tops Nordic hotel rankings

Scandic came in in first place in the annual BDRC survey in which more than 2,450 hotel guests value hotel brands and rank the chains they prefer. The distinction just goes to show that Scandic's wide-ranging initiatives are appreciated by guests.

Please log in to see the full content.



members only content

How to win, manage and optimise Hotel Prices Ads on Google | tnooz.com

As we all know, Google entered the hotel metasearch game with the introduction of Google Hotel Price Ads (HPA) in a number of Google products. These included Google Hotel Finder, Google Maps, Google+ Local and Google Search on desktop, tablet and, increasingly, mobile devices. According to Google: Hotel Price Ads is a feature that assists users who are researching travel by surfacing hotel rates and availability across Google properties. So why it is important for you? In a recent Google partner event during ITB Berlin, Nicola Simionato, Google's general manager for travel in EMEA & APAC, explained why Google introduced HPA.

Please log in to see the full content.



members only content

HOTELS Interview: Marriott's new take on advertorial | hotelsmag.com

In 2013 Marriott Hotels entered into a unique content marketing partnership with the magazines Fast Company, Wired and news website Mashable. Marriott International, Bethesda, Maryland, says the content marketing is meant to reach the next generation traveler with articles that cover travel topics and include links to Marriott Hotels' Travel- Brilliantly.com website, where visitors are invited to share their ideas to improve the modern travel experience. To find out more about Marriott's content marketing strategy, HOTELS spoke with Karen Olivares, director, brand marketing, Marriott Hotels.

Please log in to see the full content.



members only content

Cendyn Arcaneo To Introduce End-To-End Strategic Meeting Management Platform at Pharma Forum 2014 that revolutionizes Event Execution and Measurement

Cendyn Arcaneo, a dedicated full-service agency specializing in turnkey solutions that drive bottom line results for the events industry, today announced that it will be showcasing a new way enterprises can strategically manage their meetings at the upcoming 10th Annual Pharma Forum 2014 (Pharmaceutical Meeting Management Forum) March 2426th held in Orlando, Florida. The Pharma Forum 2014 is known as the \"go-to\" event for pharmaceutical and medical meeting professionals in the life sciences industry. The forum, taking place at Orlando World Center Marriott in Orlando, Fla. and featuring more than 60 speakers and 40 sessions, will also cater to hoteliers and other suppliers serving the medical meetings industry.

Please log in to see the full content.



members only content

Increase Guest Value without Reducing Rates | Market Metrix Blog

Value for price is consistently a top driver for guest loyalty. Of course the tricky thing about improving perceptions of value is figuring out which levers to pull. You can always reduce price. But price cuts hurt revenue and are easily matched. Brands are much better served by using product and service offerings to improve value profitably.

Please log in to see the full content.



members only content

Finding Your Upsell Sweet Spot | By Klaus Kohlmayr

Despite occupancy rates that have returned to pre-recession levels in many parts of the world, it is still not clear what 2014 will hold for the hotel market in regards to RevPAR and ADR. In fact, even industry experts are at odds on those projections(1). This apparent ambiguity suggests that, in order to achieve a full recovery, hoteliers need to maintain their focus on optimizing revenue, and not be content merely with achieving heads in beds.

Please log in to see the full content.



members only content

Holiday Timing Helps Boost February Global Leisure Bookings and Rates

Valentine's Day falling on a Friday helped boost global leisure bookings and rates in February, according to Pegasus Solutions. Last month, online bookings for leisure travel rose +4.6% over February 2013, and rates climbed a solid +4.0% higher, according to the largest processor of electronic hotel bookings.

Please log in to see the full content.



members only content

Shift in Hotel Retail Impacts Revenues and Profits | By Robert Mandelbaum and Gary McDade

Hotels provide retail operations primarily for guest convenience and satisfaction, and are, in general, only a small part of total hotel revenue. Of the properties in the Trends in the Hotel Industry database of PKF Hospitality Research, LLC (PKF-HR) that reported retail sales and expenses, retail sales made up just 0.9 percent of total hotel revenue in 2012. Retail operations vary greatly depending on the type of hotel. The retail department at large full-service, resort and convention hotels often includes clothing stores, gift shops and newsstands. Limited-service, select-service, and extended-stay properties frequently operate just a kiosk or mini-mart located next to the front desk that sells items mainly for the guest's convenience, such as snacks, drinks, and microwavable food.

Please log in to see the full content.



members only content

Peter Stockmann Presented with IACC-America's Highest Honour

IACC-Americas has announced that Peter Stockmann, Chairman and COO of 3P Business Solutions of Bloomfield Hills, MI is the recipient of the coveted Mel Hosansky Award for Distinguished Service, IACC-Americas' highest and most prestigious honour. TJ Fimmano, President of IACC-Americas (and General Manager, Dolce Hotels & Resorts at GE Crotonville), presented the award last week at the association's 33rd annual conference at Pacific Palms Resort in Los Angeles, CA.

Please log in to see the full content.



members only content

How Much To Give Hotel Staff: The Ultimate Guide To Tipping | curbed.com

Hotel tipping is one of those things that can paralyze even the most experienced of travelers with indecision. Who to tip? When? How much? The exchange can become quite awkward, even if you are prepared with a stack of dollar bills, and decidedly worse if you start over-employing the \"I'll get you next time\" strategy. There's also a question of expectations. At a modestly priced hotel, should guests tip at all? Freelance travel writer Renee Sklarew tackles the issue by going to the experts for this special Hotels Week report.

Please log in to see the full content.



members only content

Fairmont Hotels CEO on global ambitions | theglobeandmail.com

Fairmont Hotels & Resorts CEO William Fatt oversees hotels around the globe operated under the Fairmont, Raffles and Swissotel brands, but with the Qatar Investment Authority as a major investor, he's focused primarily on managing the luxury hotels and says there's just a limited number of hotel brands the company would be interested in owning. \"Four Seasons would be an example,\" Fatt says. \"I don't want to in any way imply that that's likely - but that would be an example of a portfolio addition that would be really, really good. And we pay a lot of money for portfolio additions that strategically fit with us.\"

Please log in to see the full content.



members only content

Travel & Tourism contributes 9.5% to the global economy in 2013 - WTTC Reports

Travel & Tourism's contribution to the world economy has grown for the fourth consecutive year and is expected to show even stronger growth in 2014. But policies need to be implemented to increase tourism receipts and jobs. That is according to The World Travel & Tourism Council (WTTC), which releases its 2014 annual economic impact data today.

Please log in to see the full content.



members only content

How reputation became online currency | Interview with Joshua Klein, author of Reputation Economics

Joshua Klein, author of Reputation Economics, discusses how emerging technology is changing commerce as online reputation and data allow companies to tailor their offer to individuals.

Please log in to see the full content.



members only content

STR Global: Middle East & Africa results for February

The Middle East/Africa region reported positive performance results during February 2014 when reported in U.S. dollars, according to data compiled by STR Global.The region reported a 1.3-percent increase in occupancy to 67.4 percent, a 2.7-percent increase in average daily rate to US$177.42 and a 4.0-percent increase in revenue per available room to US$119.55.\"The Middle East still is driving performance in the region\", said Elizabeth Winkle, managing director of STR Global. \"Jordan, Oman and Saudi Arabia are all posting both occupancy and ADR growth (in local currency). Jordan and Bahrain are reporting the largest occupancy growth. Dubai is still reporting high occupancy; the new supply coming in is being absorbed and we are seeing double-digit rate growth\".Highlights among the Middle East/Africa region's key markets for February 2014 include (year-over-year comparisons, all currency in U.S. dollars):

Please log in to see the full content.



members only content

STR: US results for week ending 15 March

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 9-15 March 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 1.9 percent to 67.8 percent. Average daily rate rose 3.8 percent to finish the week at US$116.35. Revenue per available room for the week was up 5.8 percent to finish at US$78.93. Among the Top 25 Markets, Denver, Colorado, increased 20.8 percent in occupancy to 77.9 percent, reporting the largest increase in that metric. San Diego, California, followed with a 12.2- percent increase to 81.7 percent. Chicago, Illinois, posted the largest occupancy decrease, falling 6.9 percent to 63.8 percent. New Orleans, Louisiana (+38.7 percent to US$195.98), and Denver (+11.9 percent to US$104.95) reported the largest ADR increases. Six markets achieved RevPAR increases of more than 15 percent: New Orleans (+43.1 percent to US$174.34); Denver (+35.3 percent to US$81.79); San Diego (+19.9 percent to US$110.82); Atlanta, Georgia (+18.2 percent to US$68.40); San Francisco/San Mateo, California (+17.2 percent to US$148.33); and Los Angeles/Long Beach, California (+16.6 percent to US$118.55). New York ended the week with the largest ADR (-8.4 percent to US$227.22) and RevPAR (-13.4 percent to US$187.75) decreases for the week.

Please log in to see the full content.



members only content

Social Customer Service Performance Report: Analysis and Insight from 20 Top Hotels

Todays guests have the power to publicly persuade and dissuade friends, family and followers from booking with a specific hotel brand, all in 140 characters or less. Our latest report focuses on the social customer service performance of 20 of the largest hotel brands, providing key insight and recommendations for creating a better social customer service strategy along the way.

Please log in to see the full content.



members only content

As Airbnb Enters the Fray, Hotels Are the New Airlines | thestreet.com

\"Men as smart as myself have got their asses handed to them on a sling with the airlines.\" -- Gordon Gekko, Wall Street Gekko, the iconic character played by Academy Award winner-Michael Douglas in the 1987 classic Wall Street, remarked airlines have historically been a terrible investment. If airlines are on a steady mend, it might be time for investors to begin worrying about the lodging industry, especially as home sharing website Airbnb and its publicly traded competitor HomeAway (AWAY_) seek to disrupt consumers' travel habits.

Please log in to see the full content.



members only content

Facebook speaks: how engagement in travel is evolving | tnooz.com

Lee McCabe has been the global head of travel at Facebook, the social network with 1.2 billion users, since October 2012. A veteran of Expedia, he knows the travel industry well. McCabe recently spoke with Tnooz by phone about how travel marketers are getting better at using Facebook to gain transactions. He had a lot to say about mobile, particularly about how Facebook can help travel companies maintain engagement with their own branded mobile apps. He also thinks travel suppliers still haven't fully grasped how mobile will upend their digital marketing strategies.

Please log in to see the full content.



Hotel rate parity lives on | By Harvey Chipkin
With the recent dismissal of an antitrust case accusing hoteliers and online travel sellers of price-fixing, the practice of hotel rate parity is likely to live on for now. Rate parity is the industry-wide practice of hotel chains setting and controlling the best available rates offered through various distribution channels. Rate parity does not involve hotel companies setting prices in collusion with competitors. A rational' business practice Last month a federal judge in Dallas dismissed a consolidated class action suit brought against major hotel companies and online travel sellers, including Orbitz, Priceline and Expedia. The suit accused Starwood, InterContinental Hotels Group and Marriott, among others, of conspiring with OTAs to set prices.

members only content

How to Supercharge Your Hotel Revenue After Rebranding | By Vikram Singh

Once upon a time in December 2012, there was a hotel asset. It lived in a spectacular location, right on the shore of the Pacific Ocean. But alas, it was caught in the middle of an epic battle between The Brand (who managed the hotel) and The Bank (who owned the hotel). This 500+ room hotel was located in one of the fastest-growing cities in the US. The Brand had a strong presence in this location, and in other metropolitan cities. It was a regular haunt of A-list to D-list stars.

Please log in to see the full content.



members only content

Still an Outsider in Hotel Investment: Schrager

Ian Schrager, Chairman/CEO/Founder of Ian Schrager Co., discusses his lifetime achievement award and why he views himself as an outsider in the hotel investment industry. He speaks on Bloomberg Television's \"The Pulse.\" (Source: Bloomberg)

Please log in to see the full content.



members only content

What Do Hotel Bookings Tell Us About the Economy? | Interview with Choice CEO Stephen Joyce

Choice Hotels International President and CEO Stephen Joyce discusses the company's growth and Facebook's acquisition of WhatsApp on Bloomberg Television's \"In The Loop.\" (Source: Bloomberg)

Please log in to see the full content.



members only content

How Airbnb is Impacting the Hotel Industry | Bloomberg interview with Doubletree By Hilton Global Head John Greenleaf

Doubletree By Hilton Global Head John Greenleaf discusses the company's expansion strategy and the \"Cookie Care\" campaign. He speaks with Stephanie Ruhle and Alix Steel on Bloomberg Television's \"Market Makers.\" (Source: Bloomberg)

Please log in to see the full content.



members only content

The rise of Airbnb - Interview with co-founder Nathan Blecharczyk

Nathan Blecharczyk, Airbnb co-founder and CTO explains his company's business model and discusses the tax implications they will soon face. Benjamin Horowitz, Andreessen Horowitz general partner, provides insight.

Please log in to see the full content.



members only content

Stash Hotel Rewards Expands Further into Pennsylvania with Three New Properties

Stash Hotel Rewards, the nation's largest points-based rewards program for independent hotels, today welcomed three new Pennsylvania partner hotels Bear Creek Mountain Resort, The Priory Hotel and Shadyside Inn All Suites Hotel. As with all Stash partner hotels, each new property provides travelers with a one-of-a-kind experience unique to the local culture. With these new additions, the Stash Rewards footprint grows to nearly 200 partner hotels across the United States including 7 partner hotels throughout the state of Pennsylvania.

Please log in to see the full content.



members only content

Genstar Capital Announces Sale of Leading Hotel Software Provider TravelClick For $930 Million

Thoma Bravo, LLC, a leading private equity investment firm, announced that it has entered into an agreement to acquire TravelClick, a global provider of innovative revenue generating cloud-based solutions for the $500 billion global hospitality industry. Thoma Bravo has agreed to acquire TravelClick from Genstar Capital for $930 million. The transaction is expected to close in the second quarter of 2014.

Please log in to see the full content.



members only content

Oberoi is the world's highest-rated luxury hotel brand, reveals ReviewPro research

Oberoi, Four Seasons and Orient Express (which recently changed its name to Belmond) lead the ranking for large brands, while Constance, Capella and Montage are the best rated small brands according to ReviewPro's seminal study measuring online guest satisfaction. The best rated individual luxury properties are Orient-Express' Palacio Nazarenas in Cusco (Peru), the Northern Belle (UK) and Rosewood's Jumby Bay (Antigua). Research is based on the Global Review Index, the hotel industry bellwether for online guest satisfaction developed by ReviewPro and used as the online reputation reference by thousands of leading hotels and partners like Cornell University, Sabre Hospitality Solutions and IDeaS to name just a few. ReviewPro, the leading provider of online reputation and social media analytics for the hospitality industry, has released its first annual Top Luxury Hotel & Brand Report, a landmark study on the luxury hotels and brands with the best online reputation according to ReviewPro's online reputation score: the Global Review Index (GRI). The research is based on the analysis of 839,593 online guest reviews published during 2013 for the hotels that industry tracker STR Global classified as 'luxury'. A total of 1,692 properties and 84 brands in all five continents were analyzed. The number of guest reviews of luxury brands increased 35% over 2012. ReviewPro divided the study into three areas: large brands (for groups with more than 20 properties), small brands and individual hotels. Oberoi Hotels & Resorts, with properties in India, Indonesia, Dubai, Mauritius, Egypt and Saudi Arabia took the #1 spot in the ranking for large brands, with an impressive 94.7% GRI score. Four Seasons and Orient Express, scoring 92.3% and 92.1% respectively, followed. The large brands that experienced the most significant improvement of their online reputation score in 2013 were Orient Express, Jaz Hotels and Kempinski Hotels. This was no small feat considering that a landmark stud

Please log in to see the full content.



members only content

Panelists Discuss U.S. Lodging Industry Forecast; 6% RevPAR Increase Predicted for 2014 & 2015

R.A. Rauch & Associates (RAR) hosted Onward & Upward: A Lodging Industry Forecast for 2014 on Friday, March 14, 2014 at the company's owned and managed Hilton Garden Inn San Diego/Del Mar. RAR president and renowned \"hotel guru\" Robert Rauch co-moderated the event with San Diego economist Gary London, president of The London Group Realty Advisors. The distinguished panel also included leading hospitality attorney Guy Maisnik, Partner, Vice Chair, Global Hospitality Group at JMBM; market leading hotel broker Alan Reay, President, Atlas Hospitality Group; and digital media and sales specialist Sandra Shapira, Director of Sales, TravelClick.

Please log in to see the full content.



members only content

Ferrari broadens lifestyle pursuits with Spain theme park, first hotel | luxurydaily.com

Italian automaker Ferrari announced plans for a Ferrari Land theme park to be built in conjunction with PortAventure Entertainment, Barcelona, along with the brand's first hotel. The theme park calls for an investment of $139.5 million and is slated to open in 2016. Since Ferrari is in the business of acquiring consumers but also breeding enthusiasts, the new park may help the brand captivate people at a young age.

Please log in to see the full content.



members only content

eRevMax Channel Ecosystem connects with leading Japanese OTA for deeper integration

eRevMax has completed integration with Rakuten Travel to offer XML connectivity to its growing base of hotel customers. Accommodation providers, selling inventories on Rakuten Travel, will now be able to make real-time ARI (Availability, Rates & Inventory) updates and receive bookings generated on the channel through eRevMax solutions directly into their property management system.

Please log in to see the full content.



Dynamic pricing matches rates with demand

Sources suggest dynamic pricing is one tool revenue managers can use to combat rising online travel agency commissions.

members only content

Cornell Report Focuses on Travel Planners' Decision-Making

A new report from the Cornell Center for Hospitality Research (CHR) at the School of Hotel Administration documents the series of thought processes that consumers use to make their travel plans. The CHR report examines how the hospitality industry can connect with those processes to assist consumers' decision making and trip planning. The report, \"Consumer Thinking in Decision-Making: Applying a Cognitive Framework to Trip Planning,\" by Kimberly M. Williams, applies an eight-point cognitive framework to travel planning and outlines the implications of this framework. The report is available at no charge from the CHR.

Please log in to see the full content.



members only content

GBTA Research Reveals Insight into Hotel Policies and Programs

A new report issued today by the Global Business Travel Association (GBTA), the voice of the global business travel industry, evaluates corporate hotel policies and programs across the United States and explores how much control corporate travel managers have over their employees' hotel spending. The study found that more than half (58%) of travel managers feel they have more control over their company's hotel policy than they did a few years ago. When it comes to hotel programs, corporate travel managers view their primary responsibilities as:

Please log in to see the full content.



Hotel And Dining Price Hikes Drive Mild Daily U.S. Travel Cost Increases | businesstravelnews.com
Led by hotel and dining price increases, the average daily on-the-ground business trip cost in the United States inched upward by nearly 2 percent from last year in BTN's 2014 Corporate Travel Index, which measures daily hotel, rental car and dining expenses in 100 U.S. markets.

members only content

Hotel Representation Company LWH Hotels Rebrands Under The Name L.E. Hotels

Hotel representation company LWH Hotels, a collection of boutique hotels found in 23 countries across the globe, announced today it will be known as L.E. Hotels. Under its rebranded name, L.E. Hotels will continue to hold true to its signature-personalized service throughout its collection of hotels. L.E. Hotels properties are located in or around historical or extraordinary locations worldwide, generally reflect local cultural sensibilities, and often have compelling design and architectural elements.

Please log in to see the full content.



members only content

American Express Enters into Agreement to Create Joint Venture for Business Travel

American Express Company (NYSE:AXP) today announced that it has signed an agreement to create a joint venture for its Global Business Travel division (\"GBT\"). Under the agreement, American Express will share ownership of the joint venture with an investor group led by Certares. In the proposed transaction, American Express will separate its GBT operations into a dedicated holding structure, which will include certain assets and liabilities that currently comprise GBT, and will have a 50% ownership stake in the joint venture following the closing. In exchange for an investment of $900 million in the joint venture, the investor group will hold the remaining 50%. American Express initially announced its intention to pursue this joint venture transaction in September 2013.

Please log in to see the full content.



HSMAI Launches Government Insider Program

First webinar covers federal government bid process

members only content

inside Airbnb's Grand Hotel Plans | fastcompany.com

How Brian Chesky, the millennial impresario behind red-hot airbnb, teamed up with Chip Conley, the hotel industry's last black-sheep innovator, to reimagine the $6 trillion travel biz and, in the process, build the world's largest hospitality brand. When I first heard of \"the sheet,\" I assumed it was bogus. Word was that Airbnb CEO Brian Chesky had boiled down his strategic road map--all of Airbnb's secret plans for 2014--onto a single piece of paper. Yet on an early evening in late January, I am sitting in a conference room at Airbnb's San Francisco headquarters across from Chesky and Chip Conley, Airbnb's recently appointed head of global hospitality, and Chesky is wondering aloud whether to show me the fabled document. Even as he's talking about it, I am still unsure whether I'm being punked.

Please log in to see the full content.



The Fast Bookers Vs. Intensive Researchers in Online Travel Booking | skift.com
A fascinating new piece of research from GfK, the large market research company, as part of its travel practice, on how digital consumers are booking travel online. The research, presented at ITB conference in Berlin last week by Matthias Hartmann, CEO of GfK Group, used a panel of German travelers and among other habits looked at the online research behavior of two different groups before their bookings: what it calls fast bookers and intensive researchers.

members only content

The Continuing Evolution of TripAdvisor | MMGY Interviews Martin Verdon-Roe is VP, Global Display for TripAdvisor

Mr. Verdon-Roe shares:

Please log in to see the full content.



members only content

The Beacon-Enabled' Hotel Of The Digital Age | By Tim Groot

Our homes are becoming more and more connected to so-called 'smart homes'with smart tv's, smart fridges, and smart lights. Hotels want to give the feeling of comfort and one way to achieve this is to replicate the feeling of being at home. Smart homes are the future and Hotels should embrace change and be at the forefront of technological innovation.

Please log in to see the full content.



members only content

Priceline CMO eyes bigger role in on-property purchases via mobile | mobilecommercedaily.com

Priceline wants a bigger role throughout the travel experience, such as enabling hotel check-ins or on-site purchases, and views mobile as essential to realizing these goals. One of the ways Priceline is building on its initial success in mobile is with more contextually-relevant features, including incorporating location into the company's iPad application as well as two new products that are launching this week. Although the goal is to drive sales, Priceline's initiatives are increasingly moving away from viewing mobile solely for last-minute to everyday transactions.

Please log in to see the full content.



members only content

HVS Market Pulse: Fujairah

Fujairah is the fifth largest emirate in the UAE, covering 1,150 Km2 with a population of approximately 182,023 according to the most recent statistics. Located on the east coast of the country, facing the Indian Ocean, its 90 km-long uninterrupted coastline boasts some of the most splendid beaches in the UAE. Fujairah also has the only multi- purpose port on the east coast of the UAE, highlighting its strategic importance as a crude oil hub and storage facility, as well as a ship refueling bunker. Fujairah's economy is largely driven by subsidies and federal government grants, distributed by the government of Abu Dhabi. Local industry consists of agriculture, energy production, manufacturing of chemicals and plastics, metallic products, paper and wood products, textiles, as well as mining and quarrying. These industries witnessed high output growth during Dubai's construction boom in the years leading up to 2010. Since then, Fujairah's GDP grew at 4% in 2011 and 11% in 2012, reaching a total output of AED 12,843 million

Please log in to see the full content.



members only content

4 travel industry takeaways from Mobile World Congress

In early March, 85,000 mobile executives from across the world gathered in Barcelona for a week of mobile innovation and merriment. EyeforTravel's Gina Baillie was there

Please log in to see the full content.



members only content

Balancing direct and indirect business | hotelnewsnow.com

How's business these days? For many hoteliers, things are starting to get pretty good. Hoteliers I talk with are enjoying higher rates and occupancies, along with an overall improved business climate and increased optimism about the coming year. As tends to happen during good times, many of these hoteliers are taking this opportunity to evaluate their relationship with distribution partners and to explore ways to drive more business through direct channels. By Tim Peter, HNN columnist

Please log in to see the full content.



members only content

Newly Launched Belmond Invites Guests To Discover A World Of Legendary Travel Experiences

Orient-Express Hotels Ltd. today reveals its new brand identity, Belmond, ushering the company into an exciting new era by unifying its diverse collection of luxury hotels and travel adventures.

Please log in to see the full content.



members only content

Engaging Guests In Emotionally Valuable Moments | By Doug Kennedy

Hotel marketing professionals recognize that today's consumers are increasingly looking for genuine and authentic interactions with those they do business with. That is why smart companies from all service industries recognize that we have entered the era of \"hyper-personalization.\" When it comes to marketing, the evidence is everywhere. Just look inside your snail-mail inbox. Instead of receiving promotional letters and postcards that read \"Dear Valued Client\" or \"Dear Honda Owner,\" if you are like me you are probably receiving mailings starting with \"Dear Doug.\" Just recently I received a mailing from Jiffy Lube, almost to the day I was thinking it was getting time to change my oil. The postcard not only read \"Dear Doug,\" but also specifically referenced my 2013 Honda Odyssey Minivan being in need service.

Please log in to see the full content.



members only content

Open Hospitality Honored with More Website Design Awards

Open Hospitality, the web services division of Pegasus Solutions, has once again been recognized for leadership in hotel website design. Summit International has honored Open Hospitality with two leader awards for outstanding work in emerging media communications for two websites: www.mountainskyhotel.com created for The Mountain Sky Hotel in Alaska, and www.pegs.com created for Pegasus Solutions.

Please log in to see the full content.



members only content

Preparing Your Hospitality Executives & Staff for Effective Corporate Communication: Preparedness Versus Damage Control | By Erin Bagley and Leora H Lanz

This article aims to investigate how corporate communication in the hospitality industry should be utilized effectively. Section I focuses on how to ensure effective communication from your CEOs and corporate executives by reviewing case studies and recommendations on how to speak to both internal and external groups. Section II reviews company-wide communications in the digital age, and recommends protocol for adopting and enforcing social media standards for all employees, not just executives. Section III concludes by considering unique aspects of companies in the hospitality industry and evaluates the importance of these recommendations for hotels.

Please log in to see the full content.



members only content

The Top 10 Questions Hoteliers Should Be Asking Their SEO Vendor | By Erica Garza

With Google releasing over 500 algorithm updates each year and search engine results constantly in flux, Search Engine Optimization (SEO) best practices are always evolving. And with search engines contributing at least 50% of bookings on hotel websites, website SEO must be kept up to par via high-quality, helpful, engaging and relevant website content.

Please log in to see the full content.



members only content

Cabo Villas Beach Resort Sees Substantial Online Revenue Growth

Cabo Villas Beach Resort & Spa selected Vizergy Digital Travel Marketing in 2012 to boost their hotel Internet marketing efforts. This full service, 142-room independent property located in Cabo San Lucas felt the need to enhance their online presence to maintain their edge over the competition. Vizergy recommended that the property invest in a new custom website design to achieve higher rankings on major search engines, increase website traffic and deliver a higher percentage of relevant and ready- to-book guests. Vizergy received a Silver Adrian Award for digital marketing excellence for its work with Cabo Villas at the recent HSMAI awards gala.

Please log in to see the full content.



members only content

Boat Holes | By Ignacio del Riego Cuesta

One day, sharing some ideas with a General Manager he told me that a hotel is like a boat. A boat that has many holes on it and is always going to have. The point, he said, is to know which holes you want to fix at any given time, accepting that there are still other holes affecting the performance of the boat. GMs have a big picture perspective in order to get the boat to its final destination. Prioritizing and allocating resources is one of the keys for business performance. But, what if instead of fixing the holes we are just stepping on them to stop the water from coming in?

Please log in to see the full content.



members only content

Hotels Moving Into Old Buildings | nytimes.com

Reuse and recycle are taking on new meaning for hotels. The Lamb's Theater, a longtime fixture on West 44th Street inside the Manhattan Church of the Nazarene, is now the luxury Chatwal Hotel. In Philadelphia, the previously empty Lafayette Building near Independence Hall opened in 2012 as the Hotel Monaco. In New Orleans, new life is being breathed into the Cotton Exchange Hotel off Bourbon Street. As the hotel industry shakes off recession doldrums and new hotels are being built, the once-standard chain hotel has a sibling, hotels repurposed from existing buildings like offices, warehouses and hospitals.

Please log in to see the full content.



members only content

Benchmark Hospitality International Introduces Benchmark Conference Centers

Benchmark Hospitality International, a leading U.S.-based hospitality management company, announces the introduction of \"Benchmark Conference Centers\"(BCC) a new, innovative and preferred mark of distinction for the meetings market. Unveiled by Benchmark Resorts & Hotels under the umbrella of Benchmark Hospitality International, the prestigious designation classifies properties that are purpose-built with personally-tailored service, locally sourced and highly customized cuisine, together with Four Diamond lodging to provide the assurance of the most productive, rewarding and authentic meeting experience in the industry. Each Benchmark Conference Center meets a rigorous set of criteria and conforms to the requirements of the International Association of Conference Centers, though IACC membership is not a prerequisite. Third-party audits ensure BCC guest satisfaction performance meets or exceeds 94%, well above the industry standard of 90%. And, Benchmark has established a Benchmark Conference Center Brand Promise.

Please log in to see the full content.



members only content

HotelSwaps room exchange programme reaches over 100 hotel members within less than 12 months from its launch

HotelSwaps, the world's first hotel room exchange programme, has affiliated over 100 hotel members since its launch in early 2013. Baglioni Hotels, Corinthia Hotels & Resorts and Sanctuary Retreats are all among the hotel groups which have joined the programme.

Please log in to see the full content.



members only content

Why Pinterest is a Must Have For Hoteliers

Full-service digital marketing and social media engagement agency Lodging Interactive says pinning, re-pinning, commenting and liking photos and data on this popular online bulletin board will help hoteliers better engage with customers and keep online content and marketing messaging fresh, especially for hotel brands targeting female travelers

Please log in to see the full content.



members only content

Knowland Launches Redesigned Customer Training Platform, Knowland University

The Knowland Group, the largest data company in the global meeting and event industry, announced today the launch of its newly redesigned customer training platform, Knowland University. Knowland University is designed to be intuitive and easy to navigate and is a revolutionary tool for Knowland customers to hone their negotiation skills, expand their knowledge of cutting-edge sales techniques and learn about industry trends.

Please log in to see the full content.



members only content

Is Facebook A Sales, Marketing Or Customer Service Channel? | By Daniel Edward Craig

By now most hotels have a Facebook page, but many struggle with how much time to dedicate and what results to expect. Is Facebook a channel for sales, marketing or guest service? In ReviewPro's most recent webinar, we tackled these questions and more. Here are the highlights from our discussion.

Please log in to see the full content.



members only content

The TravelClick Perspective February 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 4.2% in committed occupancy for February 2014 - January 2015, based on group commitments and individual reservations on the books as of January 26, 2014 compared to the same time last year. The group segment is up 3.8% in room nights committed (contracted). New group business added over the last month (pace) are up, 10.1% over the comparable period last year. Transient room nights booked are up 5.7% compared to the same time last year. Average daily rate (ADR) is growing slightly above occupancy, up 3.2% based on reservations currently on the books for 2014.

Please log in to see the full content.



Is Great Selling Great Service? | By Adrian Brown
From the experience of running my \"exclusive use\" conference centre and building the beauty salon business that became Dove Spa, I realised that one challenge which was consistently in front of me, was getting staff to sell sell the brand, the product, the better bottle of wine, the next visit or even the 300 moisturiser!

members only content

Accor launches an online solution that simplifies leisure group bookings for up to 60 people

Accor offers its partners in the tourism industry (travel agencies, tour operators, coach holiday operators, etc.) a dedicated digital solution that will allow them to book rooms directly for groups of 15 to 60 people (8 to 30 rooms). This service, which is very user friendly and designed like a booking engine for the general public, allows users:

Please log in to see the full content.



members only content

Playing in the big league? | By Georges Panayotis

Hotel brands are not visible or perceptible enough by the general public, and yet that's where they find their customers both present and future. It's a fact! A disappointing one, but the exorbitant cost of ad campaigns on televised media explains why. So shots are taken and risks are run! Marketing managers, whether in large chains or at a modest scale, look for ideas to generate a buzz in secret hopes of following in the footsteps of successful ads such as Kyriad's in 2007, that was hijacked by the French satire program \"Guignols de l'Info\" in the middle of the presidential campaign (L'Elysee, vous y etes si bien que vous ne voulez pas le quitter - L'Elysee, so comfortable you don't want to leave), and spread like wildfire on the Web.

Please log in to see the full content.



members only content

Flip.to gives a big boost to dana hotel and spa's total web traffic

In the first two months of going live with Flip.to, the brand advocate platform for hotels, the web traffic for the dana hotel and spa has grown a full 10% year over year. This new traffic consists of friends, relatives & colleagues of current guests directed to the hotel's website to learn more about the hotel and earn an incentive towards a future stay.

Please log in to see the full content.



Knowledge Center HOTELS report from New York: 2014 Adrians showcase humor

Barbara De Lollis on the HSMAI Adrian Awards

members only content

The Industry Has Spoken: Adaptive Web Design is the Winning Strategy | By Max Starkov

At the recent HSMAI Digital Marketing Strategy Conference in New York, a panel of distinguished industry leaders discussed the prevailing two \"schools of thought\" regarding Responsive Website Design: Responsive Web Design (RWD): 1) The \"old-fashioned\" way of fitting the same website into small or large screen sizes, and 2) Adaptive Web Design aka Responsive Design on the Server Side (RESS): serving the right content to the right device from the same Content Management System (CMS)

Please log in to see the full content.



members only content

HotStats MENA Chain Hotels Market Review January 2014

Hotels in Abu Dhabi posted double digit growth in Revenue Per Available Room (RevPAR) in January on the back of strong growth in occupancy levels and Average Room Rates (ARR), according to the latest HotStats survey of full-service hotels in five MENA cities by TRI Hospitality Consulting.

Please log in to see the full content.



members only content

French Hotel Industry Performances - January 2014

January was not a good month for the French hotel industry, as RevPAR declined. Although business did not fall dramatically, RevPAR stagnated at best, and dropped by almost 5% at worst. Never a good month for French hotels, occupancy and average rates are often low in January a situation not helped by the current economic climate. All the same, this is the third year in a row that January's performances have dropped in comparison to the previous year (1). In short, the decline in January 2014 although moderate only serves to prolong a difficult situation. Rather worryingly, Parisian hotels also posted a drop in RevPAR. Although the Luxury segment managed to increase rooms revenue by +2.7%, this remained an exception.

Please log in to see the full content.



members only content

How To Connect with Guests from 5 Generations

The adult population now spans five generations in most parts of the world. The life events that shaped each of these generations are radically different. Their expectations, needs and relationships with technology are unique. As an hotelier, how do you connect with all of them, and create experiences that satisfy them?

Please log in to see the full content.



members only content

Global Hotel Prices Rise for the Fourth Year Running - hotels.com reports

The average price of a hotel room around the world rose 3 percent during 2013, according to the latest Hotels.com Hotel Price IndexTM(HPI). This means there have now been four years of steady rises in hotel prices since the substantial falls during the financial collapse of 2008-2009. Set at 100 in 2004, the HPI tracks real prices that hotel guests actually paid for their accommodation around the world. The 2013 HPI stands at 110, seven points lower than its peak in 2007 despite the recent growth, and just ten points higher than at its launch.

Please log in to see the full content.



members only content

Renaissance Hotels Partners With AEG, Universal Music Group And CAA To Unveil Next Generation Of Discoveries For Lifestyle Business Travelers

All-Access at Renaissance Hotels

Please log in to see the full content.



members only content

Versa Capital Affiliate Acquires BridgeStreet Global Hospitality

BridgeStreet Global Hospitality, the leading international solution for serviced apartment experiences with more than 50,000 locations in 60 countries, announced today its acquisition by an affiliate of Versa Capital Management, LLC (Versa). The investment, which follows on the heels of BridgeStreet's recent rebranding and international growth, will elevate BridgeStreet's presence and create new opportunities for development projects and sound long-term growth.

Please log in to see the full content.



members only content

Is Your Hotel's Revenue Management Strategy 'Mobile-Compatible'? | By Jean Francois Mourier

If you have read any hotel trade publications, listened to the news or watched the average consumer book a vacation in the past year, you may already know about mobile commerce (or mCommerce). Just like the name implies, mCommerce is any purchase made via mobile device, including smartphones or tablets. While m-commerce used to be used primarily by tech-savvy Millenials, it has now gone mainstream across all industries: 'mCommerce constitutes $41.68 billion of the total $262.3 billion of [retail] ecommerce sales for 2013 (an increase of 68.2% from 2012) and accounts for 16% of total ecommerce sales.'

Please log in to see the full content.



members only content

CATHIC Will Serve as Forum to Discuss Tourism and Hospitality in Turkey

Turkey's hospitality industry leaders will gather here in June for the Turkey and Neighbours Hotel Investment Conference (CATHIC) to discuss the opportunities and challenges facing Turkey's burgeoning tourism and hospitality industries.

Please log in to see the full content.



members only content

Talent Development: Interview with Michael Wale, President of Starwood Hotels & Resorts, EAME

To celebrate their renewed partnership with Starwood Hotels and Resorts, the YHS team received the opportunity to interview Michael Wale, EAME President. Mr Michael Wale has been a part of Starwood Hotels and Resorts for 35 years, having joined Sheraton as a trainee in London Heathrow in 1978. His career has taken him through progressive management positions in the UK and Ireland, finally become EAME President in June 2013. Career highlights include developing the Vita Futura management trainee program and leading the integration of Le Meridien brand in 2005. YHS thanks Mr Wale for taking the time to talk to us last Monday, 9th December, about his life and career with Starwood, and is looking forward to seeing Starwood return as Royal Partner to the 2014 Summit!

Please log in to see the full content.



Hospitality leaders share insights on revenue management and growth opportunities
This month, Florida International University's Chaplin School of Hospitality & Tourism Management (CSHTM) and its Institute for Hospitality and Tourism Education and Research (IHTER) released a white paper titled Revenue management 2020: talent, tools & technology. The paper provides the hospitality industry with ideas on what can be done to shift the perception on the integration of revenue management and to best capitalize on growth opportunities.

members only content

Russian hotel OTA Travel.ru (Oktogo) integrates with eRevMax for advanced XML connectivity

Leading Russian online hotel booking agency Oktogo.ru, now rebranded as Travel.ru has completed a two-way direct XML connection with eRevMax for seamless rate and booking management. Hotel companies partnering with Oktogo will now be able to make real-time ARI (Availability, Rates & Inventory) updates and receive bookings generated on these channels through eRevMax solutions directly into their property management system. Travel.ru will also benefit from eRevMax's Reservation Delivery service, which facilitates automatic transfer of reservations data booked through its site.

Please log in to see the full content.



members only content

Benchmark Hotels Turns to Storytelling to Promote Its Brand | skift.com

Established over three decades ago, Benchmark Hospitality International (BHI) operates almost 40 individually-owned hotels, resorts and conference venues in the U.S., Caribbean and Japan. The Benchmark Resorts & Hotels flag flies over hotels more oriented toward business travelers and those in subsidiary markets, while its two-year- old sister brand, Personal Luxury Resorts & Hotels, is a collection of high-end boutique urban hotels and destination resorts from Seattle to Miami. Chances are, unless you're in the hospitality industry, you haven't heard of either.

Please log in to see the full content.



members only content

Six Things You Need to Know from Google's The 2013 Traveler Study

Although this insightful presentation was released in late 2013, it's worth revisiting or visiting for the first time for some. As Google states on the second slide, they wanted to know the following: \"How have the attitudes and behaviors of leisure and business travelers changed over the past year?\" Well, here are six ways travelers have changed over the past year, and what your property can do to capitalize (i.e. better reach, engage and convert these \"changed\" travel shoppers in the form of direct website revenue)

Please log in to see the full content.



members only content

STR Global: Americas, Middle East/Africa hotels report positive 2013 results

The four world regions, when measured in euros, reported mixed results in the three key performance metrics during 2013, according to data from STR Global. \"More than 1 billion people travelled globally in 2013, and across most regions demand growth outpaced supply growth\", said Elizabeth Winkle, managing director for STR Global. \"We're on the cusp of exciting opportunities in 2014 with international arrivals forecasted to grow between 4 percent and 4.5 percent. 

Please log in to see the full content.



members only content

Hotels forecast 2014 and 2015 Spotlight on London

We have high hopes for London as strong demand drives up ADR. We forecast almost 4% growth for RevPAR in 2014 as rates and occupancy hit new highs. Further records are expected to be broken in 2015.

Please log in to see the full content.



members only content

Room to Grow: PwC's European Cities Hotel Forecast 2014 and 2015

This third edition of PwC's European cities hotel forecast is published against a backdrop of a region that has taken an economic pounding but is seeing clear evidence of economic recovery and returning confidence. The world is changing at a pace and in this snapshot (taken in February 2014) we look forward to resurgence in travel and hotel prospects in 2014 and 2015.

Please log in to see the full content.



members only content

ITB Innovators: Platform for the tourism trends of tomorrow

Innovations set trends in the tourism industry too, which is why ITB Berlin is devoting a part of its show to these products. From 5 to 7 March 2014 in Hall 7.1b, visitors can find and take a look at tourism innovations and also try some of them out themselves. In collaboration with Multivisio and the experts from TrendONE the world's leading travel trade show has gathered 100 tourism trends which visitors can vote for online at www.itb- innovators.de until 5 March. At the ITB Berlin Convention Nils Muller, CEO of TrendONE, will host a live multimedia show presenting forward-looking innovations in the tourism industry. Admission is free for trade visitors and exhibitors.

Please log in to see the full content.



members only content

HVS 2013 European Hotel Transactions

Total European hotel transaction volume has reached a new peak since the onset of the global inancial crisis, with a volume of 7.7 billion in 2013, a 39% increase on the 5.6 billion recorded in 2012 (although still well below the 15.9 billion, 20.3 billion and 18.8 billion recorded in each of the boom years of 2005, 2006 and 2007, respectively); In 2013, the irst quarter alone accounted for more than half of the year's total transaction volume, totalling 4.2 billion over just three months.

Please log in to see the full content.



members only content

What's app? Your window of opportunity, says Facebook travel head | travolution.co.uk

Attracting eyeballs and winning customers online will increasingly be fought on the mobile battleground where the best app wins, according to Facebook's head of travel. Speaking to Travolution during a visit to London this week, Lee McCabe said mobile was on fire at the moment, with both users and usage growing.

Please log in to see the full content.



members only content

2014 HSMAI'S MEET National Conference to be Held in Washington in September

The 25th annual HSMAI's MEET National event, presented by Questex Hospitality + Travel, will be held Sept. 3-4 at the Omni Shoreham Hotel in Washington and is expected to attract more than 1,250 attendees.

Please log in to see the full content.



2014 HSMAI's MEET National Conference to Be Held in Washington in September

February

members only content

Will traditional travel reviews die out? | By Alan Young

A recent TripAdvisor-PhoCusWright study shows that consumers read at least six to twelve travel reviews prior to booking. That study was based on trends over the past year. However, the Internet is a fast paced and ever changing world, and there are signs that in the near future, travelers might consume reviews in a different way. TrustYou, for example, has developed what it calls \"the Meta-Review\", a summary of a hotel's reputation derived from semantic analysis of reviews across the world. The claimed reach of more than 50 million monthly unique visitors being influenced by TrustYou data on sites like Kayak or Wego.com is impressive. We interviewed TrustYou CEO and co- founder Benjamin Jost to find out more...

Please log in to see the full content.



members only content

Ian Schrager talks design, working with Marriott and lifetime award | hotelmanagement.net

Entertainment industry icon David Geffen might not know it, but another icon, in a different business, credits the DreamWorks co-founder as a role model. That other icon is Ian Schrager; the other business is hotels. If you've ever stepped foot in what is known today as a boutique or lifestyle hotel, you have Schrager to thank. And he thanks Geffen for his sagacious advice.

Please log in to see the full content.



members only content

GBTA Study Identifies Top Business Traveler Concerns When On the Road

The Global Business Travel Association (GBTA) recently surveyed more than 500 business travelers in the United States and identified the top setbacks, disruptions and concerns travelers encounter while on the road. The GBTA study, Business Traveler Mishaps: The Real Risk of Business Travel, found that during the past 12 months, 75% of travelers encountered a mishap while traveling to their business destinations. The most frequently reported issues during travel included:

Please log in to see the full content.



members only content

HotStats European Chain Hotels Market Review January 2014

The beginning of year saw hotels in the Dutch capital post a 1.4% decline in average room rate (ARR) to 150.60, paired with occupancy growth of 2.2 percentage points to 60.0%; RevPAR rose by 2.4% to 90.37 compared to the same period last year. Despite declines in non-rooms revenues, which led to a 5.3% decrease in TRevPAR to 133.91, departmental operating profit per available room (DOPPAR) remained stable and with payroll and overheads per available room decreasing, GOPPAR went up by 6.2% to 22.00.

Please log in to see the full content.



HSMAI Foundation Names 2014 Board of Directors

Vail Brown of STR Enters Second Year as Chair on Foundation Board of Trustees

members only content

Handheld Hospitality Appoints Marriott International COO To Its Board And Announces Smartguest App Collaboration

HandHeld Hospitality, LLC a leading forerunner in mobile technology for hotels, announced today the board appointment and investment partnership with Bob McCarthy, COO of Marriott International, Inc., who has announced his retirement from Marriott, effective February 2014. HandHeld Hospitality is also collaborating with AT&T to introduce its SmartGuest app to the hospitality industry.

Please log in to see the full content.



members only content

Does my hotel website even need to run PPC? In short, yes.

When running a paid campaign (as in pay-per-click advertising, or PPC), Vizergy often bids on terms that we rank well for naturally (from our search engine optimization, or SEO, efforts), and we may lose some natural traffic to paid traffic. This phenomenon is referred to as \"cannibalization.\" Because of this, some of our clients feel strongly that bidding on brand terms and terms they already rank naturally for is unnecessary. But we'd like to dispel this notion.

Please log in to see the full content.



members only content

Travel brands must grasp the power of video, says Google | travolution.co.uk

You might expect Google, owner of YouTube, to declare that video is not just the preserve of the big boys and is changing the face of how people engage with brands online. But according to Google Travel's Mike Giannotti the enduring popularity of television, which along with the web continues to grow, means the type of content people seek is changing.

Please log in to see the full content.



members only content

Moving from revenue management to revenue strategy | By Patrick Bosworth

The hotel industry continues to see revenues bleeding away to intermediaries and now to 'metamediaries' as well. This wake-up call from Patrick Bosworth, CEO and co-founder of San Francisco-based Duetto, will help hoteliers see that they must take steps to strategically regain control of their net revenues and they must do it now.

Please log in to see the full content.



members only content

Social influx | By Sanjay Nagalia

The path to purchase is increasingly social, says Sanjay Nagalia, Chief Operating Officer and co-founder of IDeaS Revenue Solutions. He argues that analyzing online guest sentiment is a critical element of making more informed pricing decisions.

Please log in to see the full content.



members only content

Holthouser: 5 big changes coming for hotels | hotelnewsnow.com

Jim Holthouser has seen plenty of change during his 35 years in the hotel business. He told 125 attendees of last week's 16th Annual Lodging Industry Update in Memphis that even he hasn't seen anything yet. The speed and scope of change is more prevalent than ever, said Holthouser, Hilton Worldwide Holdings' executive VP of global brands. Neither of those components is going to slow any time soon, he added before outlining five changes coming soon to hotels. You better have a pretty good idea of what's around the corner, he said. The solution can take 10 years in this business. Sometimes that's too long for the customer.

Please log in to see the full content.



members only content

HotStats UK Chain Hotels Market Review January 2014

With every UK region enjoying an unusually positive start to the year, Yorkshire and Humberside hoteliers recorded year-on-year increases in total revenue per available room (TRevPAR) and gross operating profit per available room (GOPPAR) of 6.9% and a stunning 25.0% respectively in January, according to the latest HotStats.

Please log in to see the full content.



members only content

Dorsett Mongkok, Hong Kong Named One of the Top 25 Hotels in 2014 TripAdvisor Travellers' Choice

Dorsett Mongkok, Hong Kong has recently been awarded one of the Top 25 Bargain Hotels in China by the world's most popular travel site TripAdvisor, in its yearly \"2014 TripAdvisor Travellers' Choice\" award programme. Earlier on, this hotel in Kowloon has also earned another equally prestigious recognition \"Certificate of Excellence\" from TripAdvisor for two consecutive years. This recent award is another feather on the hat which has proven the hotel's consistently high service quality and its superior yet affordable accommodation option.

Please log in to see the full content.



members only content

Hotel Sector Set to Create 320,000 New Jobs in Africa

Research undertaken by W Hospitality Group, the award-winning consultancy and one of the founding members of Hotel Partners Africa (HPA), reveals that employment in the hotel sector in Africa is set to grow substantially in the coming years. It estimates 136,000 new jobs will be created in 2014, 87,000 in 2015, 70,000 in 2016 and 27,000 thereafter based on current signed contracts from international brands plus regional brands and non branded developments to come. Further jobs will be added to these totals as new deals are signed by the brands and others.

Please log in to see the full content.



Knowledge Center Experts: Responsive design is the standard

A panel of hotel website experts at HSMAI’s digital marketing conference answered questions about responsive design related to content, cost and associated apps.

members only content

TripAdvisor Now Offers 150 Million Reviews And Opinions With 50 Million Pieces Of Content Posted In The Past Year

TripAdvisor, the world's largest travel site*, today announced it has reached a new user-generated content milestone making it the first travel site to offer consumers 150 million reviews and opinions a 50 percent increase year-over-year.

Please log in to see the full content.



members only content

eRevMax adds metasearch channels in its distribution offerings

Leading hotel channel management and connectivity solution provider eRevMax today announced its partnership with World Independent Hotel Promotion (WIHP) to offer meta-search management capabilities. Through this partnership, hotel customers of eRevMax's RateTiger and Connect solutions can push real time rates and availabilities to Google Hotel Finder, TripAdvisor, Trivago, Kayak and WeGo to drive more booking traffic directly to their own booking engine.

Please log in to see the full content.



members only content

[INFOGRAPHIC] Net Affinity Release SIX Essential Tips for a Successful Mobile Strategy for Hotels

Net Affinity, an Independent Digital Agency providing Revenue Generating Solutions for Hotels has released an infograhpic which identifies the SIX Essential Tips for a Successful Mobile Strategy for Hotels.

Please log in to see the full content.



members only content

The Digital Direction: Content Management and the Marketing Communications of Today Part II of a Two-Part Series

Part I of this series identified digital marketing as a major component of hotel's marketing strategies and an important mechanism for future growth within the industry. As potential guests and loyal customers identified the internet as trustworthy, efficient, and safe, the opportunity for marketing towards consumers via the internet became tangible and indeed, vital to growth. As the national economic recession hit, digital marketing in particular was maintained as an economical, effective means to reach customers; while more traditional marketing methods may have been foregone, digital marketing has prevailed as the most effective means to allocate (limited) resources toward and ensure a return on investment.

Please log in to see the full content.



members only content

Radisson to Launch Hotel for Millennials - Radisson Red Plans to Be Operating 60 Hotels by 2020 | wsj.com

\"Several of the brands are trying to anticipate the future and are putting in a lot of time, resources and energy,\" says Cathy Enz, a professor at the Cornell University School of Hotel Administration. Some hospitality analysts say big brands face a challenge in trying to achieve cost efficiencies through scale and scope while also creating new hotels that feel local.

Please log in to see the full content.



members only content

Vizergy - Digital Travel Marketing's Run of Recognition Continues

Vizergy, a full-service hotel internet marketing agency, has had a profound influence on the e-commerce industry and experienced tremendous overall success in 2013. Their achievements include Vizergy's Vice President of Sales, Robert Arnold, being selected as one of the \"Top 25 Most Extraordinary Minds in Sales and Marketing\", winning six awards for excellence in the 57th annual HSMAI Adrian Awards, and 12 client facing team members becoming certified through HSMAI's Certified Hospitality Digital Marketer (CHDM) program.

Please log in to see the full content.



members only content

South by Southwest Looks North for Housing Technology

In keeping with its mission to support industry innovators, South by Southwest (SXSW) has signed a contract with Meetingmax Systems, provider of the travel industry's most flexible online housing reservation system. Through the agreement, Meetingmax's online accommodation platform will handle hotel room bookings for SXSW's roster of events and conferences. The companies expect the system to process more than $15 million in hotel transactions during the first year.

Please log in to see the full content.



HSMAI's 2013 Adrian Awards Presented to Best Hospitality Advertising, Digital Marketing, and Public Relations Campaigns

57th Annual Adrian Awards Gala Celebrates Best in the Hospitality Industry

members only content

Hotel Yearbook Special Edition on Digital Marketing provides insights from TripAdvisor, Google and Facebook

The Hotel Yearbook and Hsyndicate announce the publication of The Hotel Yearbook 2014 - Special Edition: Digital Marketing, the first publication in the company's portfolio of forward-looking annuals to address this especially dynamic part of the hotel industry. Included are exclusive interviews with three executives whose companies are shaping the future of the hotel industry's capability to reach and attract guests: Lee McCabe and Rob Torres, the key executives responsible for developing the travel business at Facebook and Google respectively, and Stephen Kaufer, CEO of TripAdvisor.

Please log in to see the full content.



members only content

How to capture direct bookings, guest data | hotelnewsnow.com

As the flood of third-party intermediaries continues to clutter the booking landscape, hoteliers must respond with renewed efforts to capture guests' bookings and data, according to panelists Tuesday during the Hospitality Technology Europe show. While the first task spreads throughout the booking funnel, panelists paid particular attention to increasing the rate of conversion for customers who find their way to brand.com. Providing relevant user-generated content, such as TripAdvisor reviews and social media postings, is becoming more important, said RJ Friedlander, co-founder and CEO of ReviewPro, an online analytics and reputation management firm.

Please log in to see the full content.



members only content

Booking.com still on the runway, says marketing chief | travolution.co.uk

Booking.com may already be a global online giant in the travel sector, but it has set its sights on significantly broadening both its customer reach and product offering. Speaking to Travolution as it launched its first brand advertising campaign in the UK this week, chief marketing officer Paul Hennessy exuded an air of confidence in future prospects for the site.

Please log in to see the full content.



members only content

ITB Berlin presents Gay & Lesbian Travel events

Gay & Lesbian Travel Pavilion with first-time exhibitors from Mexico, ITB's partner country, Slovenia, Majorca, Madrid and China show debut for media networking event ITB Berlin Convention programme features discussion round popular ITB TomOnTour Party on 5 March

Please log in to see the full content.



members only content

Orient-Express Hotels Ltd. to Launch Belmond Brand

HAMILTON, Bermuda | Orient-Express Hotels Ltd. (NYSE:OEH) (the \"Company\") today announced that its board of directors has approved a proposal to operate the Company's collection of luxury hotels and travel experiences under a new brand name, Belmond, effective March 10, 2014.

Please log in to see the full content.



members only content

Tucson, Scottsdale and Flagstaff CVBs Launch nSight Travel Intelligence

The Convention and Visitors Bureaus (CVBs) of Tucson, Scottsdale and Flagstaff are expanding their market perspectives with nSight, the leading business intelligence solution for the online travel industry. With nSight, these top Arizona CVBs can now see who is searching and booking the destinations from travel websites worldwide to improve marketing efficiency and drive higher visitation. The application will be part of each CVB's marketing strategy, helping gain access to better, more actionable data, optimize target marketing and move beyond the traditional fragmented view of online travel consumer behavior.

Please log in to see the full content.



members only content

Sweet Street's Sandy Solmon to receive Cornell Hospitality Innovator Award

Sandy Solmon, founder, president, and CEO of Sweet Street Desserts, has been named the recipient of the 2014 Cornell Hospitality Innovator Award, an honor given annually by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). Solmon will receive the award at the sixth annual Cornell Hospitality Icon & Innovator Awards, Tuesday, June 3, 2014, at Cipriani 42nd Street in New York City. \"Passion and creativity are the hallmarks of an innovative company. Sandy Solmon infuses Sweet Street with both, which is why they have remained at the top of the industry,\" said Michael D. Johnson, dean and E. M. Statler Professor at SHA. \"We are proud that Sandy is an active supporter of SHA, where she shares that same innovative spirit through our parent committee and the advisory board for the Pillsbury Institute for Hospitality Entrepreneurship.\" Sweet Street is the largest manufacturer of frozen gourmet desserts in North America. The company bakes for restaurants in more than 60 countries around the globe, and their products are found in all channels of foodservice, from casual dining such as P.F. Chang's and Olive Garden to Barnes & Noble and Starbucks cafes; in contract management, including Aramark, Levy Luxury Suites, and the U.S. Military; and in hotels such as Marriott, Hilton, and Hyatt. Among Sweet Street's many achievements, the company has received the Sysco Heritage Award and the Quality and Service Award from DOT Foods. They have been named the Berks County Chamber of Commerce Large Business of the Year and the Sodexo Diverse Supplier of the Year. Sweet Street is also in the MUFSO Supplier Hall of Fame. In 1994, the U.S. Copyright Office awarded Sweet Street Desserts the first- ever copyrights recognizing the design of food products. Since then, the company has received a variety of awards for innovation including the Cognito's Best Foodservice New Pro

Please log in to see the full content.



members only content

Is Yours Just A Hotel? | By Doug Kennedy

Being in the hotel front desk, reservations and sales mystery shopping business it is interesting to hear the descriptions that frontline agents provide when asked for information about their hotels. Those who have not been specifically trained to properly handle such questions tend to respond in one of three ways. Some sound surprised that a guest would ask questions about the hotel itself and/or its amenities, services and facilities. Many of these agents are \"Millennials\" or \"Gen X-ers\" who might wonder why a guest would not just go online themselves to find this information. They fail to recognize the interplay of electronic and voice channels and do not understand that some callers don't trust the information they have read online and instead seek reassurance. When asked for general information such as \"What does your hotel offer?\" or \"What is your hotel like?\" these agents often sound annoyed.

Please log in to see the full content.



members only content

Booking.com's Mobile Bookings Grow 260% in 2013

Booking.com, the world's number one accommodation site, continues to see strong growth in mobile bookings. The total transaction value of mobile accommodation bookings more than doubled from over $3 billion in 2012 to over $8 billion in 2013. Looking back at the 2011 figure where Booking.com saw $1 billion in mobile bookings, it is clear that mobile accommodation booking continues to grow rapidly year on year.

Please log in to see the full content.



members only content

Hotels are giving in-room entertainment a 21st-century update | washingtonpost.com

Today's traveling public is used to sophisticated technology at home. And we want it in our hotel rooms, too. Let's start with that TV, which, along with the bed, may be one of the major focal points of your home away from home. Surveys conducted by Hilton Worldwide indicate that guests want their hotel TV to be on the upscale side of things. It needs to be a modern, nice TV set of a certain size or bigger, says Josh Weiss, the company's vice president of brand and guest technology. Flat-panel is a plus.

Please log in to see the full content.



members only content

Tourism Leaders to Guide Agenda at IHIF Berlin 2014

Maintaining its position as a leading conference for the global hospitality industry, the 2014 International Hotel Investment Forum (IHIF), presented by Questex Media Group 3- 5 March at the InterContinental Berlin, will feature tourism ministers from emerging and developed countries offering their perspective on key issues affecting hotels and resorts.

Please log in to see the full content.



members only content

Regal Launches STAY REGAL Advertising Campaign

Regal Hotels, one of the largest hotel operators in Hong Kong, recently announced the launch of its brand new global advertising campaign, STAY REGAL. The STAY REGAL advertisement features a chic and elegant lady who depicts as someone deserves to be treated like royalty, providing an emotional link to likeminded customers.

Please log in to see the full content.



members only content

France: Pricing strategies: What prices are hoteliers practicing? | hospitality-on.com

Pricing is naturally a major concern for hotel customers, and thus hotel professionals. But concretely speaking, what strategies are being implemented? Hospitality On addresses French hoteliers' current practices in France.

Please log in to see the full content.



members only content

How Airbnb, Yelp Are Changing Hotel Marketing | adweek.com

As the lodging industry grapples with Airbnb, TripAdvisor and other locally oriented services, major hotel brands are increasingly taking a back seat to the surrounding neighborhoods. Our facility is no longer the destination, said one hotel executive. Now we are a portal to the community around us. About half of travelers want to explore the local area while on a business trip, according to a 2013 survey released this week by Millward Brown. For business travelers, discovery now ranks higher than escape or indulgence, per the survey.

Please log in to see the full content.



members only content

TripAdvisor Update Bigger and More Important Than Ever | By Madigan Pratt

Two noteworthy articles came across my desk last week. Both involved the same company and after reading each all I could say was, 'Wow!' Both were about TripAdvisor and confirmed the company is becoming an indispensable part of the social fabric of the traveling process.

Please log in to see the full content.



members only content

Hotel Room Alerts Might Be The Best New Booking Service We've Seen Yet | hotelchatter.com

What do you do when the hotel you want to stay in is sold-out? You probably exhaust all the options you can--like hitting up every booking site known to man, constantly checking the hotel's own website and perhaps even begging the front desk to try and find you a room. But you can stop all of that busy work, thanks to Hotel Room Alerts.

Please log in to see the full content.



members only content

Horwath HTL Projects 2014 Hotel Outlook For the Americas

Horwath HTL, the world's largest and most experienced hotel, tourism and leisure consulting Brand have written seven Country Reports from the North American, Mexico and Latin America for the prestigious 2014 Hotel Yearbook. The Hotel Yearbook, in its eighth edition, is made up of exclusive editorial contributions from more than two-dozen opinion leaders from around the world. The publication focuses on the future of the hotel industry and upcoming trends and innovations that will have an impact on its development.

Please log in to see the full content.



members only content

Why the disappearance of hotel room keys marks the end of hospitality | qz.com

Whenever I go through the contents of my wallet, I always find a few plastic hotel room keycards. I know you're not supposed to keep them but I often manage to accidentally. Each inactivated keycard is a symbol of an experience, one specific, unrepeatable moment in timea New Jersey snowstorm, a Seattle conference, a Baltimore fling. Every small, cheap, rectangular bit of logo-boasting plastic in my wallet serves as a reminder that, for at least one night in my past, I was somewhere different. But my nostalgic bit of plastic is about to be a thing of the past.

Please log in to see the full content.



members only content

5 Hotels in Sochi You'd Actually Want To Stay in | huffingtonpost.com

Sochi has been getting a bad rep when it comes to hotels, particularly since the #sochiproblems twitter madness, revealing yellow hotel water, stray animals occupying hotel rooms, etc., etc. But believe it or not, there are some very exceptional accommodations in Sochi (or to some -- the Russian Riviera), that border the region's stunning mountains and Black Sea waters. Hotel search www.trivago.com has put together a collection of five fine properties in Sochi that you would actually want to stay in.

Please log in to see the full content.



members only content

Smoketels.com finds hotels where smokers can light up

With many hotel chains banning smoking entirely, customers who choose to indulge often find it challenging to book a hotel room where they can light up. A new website, Smoketels.com, only books smoking rooms. As businesses and governments increasingly forbid smoking because of health risks, those who can't or don't want to stop puffing still need a place to sleep. \"It's becoming harder for people to find and becoming more time-consuming,\" says Shawn Bradley, a smoker who runs the site.

Please log in to see the full content.



members only content

Starwood, Expedia Win Dismissal of Room Price-Fixing Suit | bloomberg.com

Starwood Hotels & Resorts Worldwide Inc. (HOT) and Expedia Inc. (EXPE) among other hotel and Internet travel agencies won dismissal of an antitrust lawsuit after a judge found consumers hadn't showed the companies conspired to fix room prices. The well-pled facts do not plausibly suggest that defendants entered into an industrywide conspiracy, U.S. District Judge Jane J. Boyle in Dallas said yesterday in a ruling throwing out the case. The plaintiffs, who bought hotel rooms across the U.S., claimed in more than two dozen consolidated cases that the companies agreed to prevent consumers from getting lower prices. The companies denied any attempt to fix prices.

Please log in to see the full content.



members only content

Carlson Rezidor Hotel Group Announces the Launch of Two New Global Hotel Brands: Radisson Red and Quorvus Collection

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced at the Radisson and Radisson Blu Americas annual business conference, the company will launch two new global hotel brands. Radisson Red, a \"lifestyle select\" brand that has been designed and developed to deliver today's customer the experience of tomorrow, while Quorvus Collection, an expertly curated collection of luxury hotels, will reflect and respond to the true sensibilities of the contemporary global traveler while celebrating the culture of each and every location. Carlson Rezidor, whose brands include Radisson Blu, Radisson, Park Plaza, Park Inn by Radisson, and Country Inns & Suites By CarlsonSM, aims to have more than 60 Radisson Red hotels and 20 hotels in the Quorvus Collection by 2020.

Please log in to see the full content.



members only content

Top Spanish OTA Joins SiteMinder's Room Distribution Exchange (RDX)

SiteMinder, a leader in the online hotel distribution industry, is pleased to announce a new partnership with one of Spain's top online travel agencies (OTAs): Jumbo Tours Spain. The company was looking for a solution that would establish a seamless connection to global Property Management Systems (PMS) and Central Reservation Systems (CRS), and SiteMinder's Room Distribution Exchange (RDX) platform was the perfect fit.

Please log in to see the full content.



members only content

Mixed Messages For Meetings Market | By Robert Mandelbaum and Gary McDade

The U.S. meetings market has lagged in its recovery from the depths of the 2008/2009 lodging industry recession. While transient demand started to grow during the latter part of 2009, it wasn't until 2011 that significant gains were seen in group room nights.

Please log in to see the full content.



members only content

Starwood Brands Performance Update | By Rodney G. Clough

This article reviews the performance of Starwood's brands in 2013. The company released data in its recent February stock filing, and this article focuses on the performance across the company's brands in North America. We note that brand-wide performance levels for the Element brand were not released. Hotel occupancy levels surpassed 70% for all Starwood brands in 2013, with Four Points by Sheraton moving above this threshold, from 69.6% in 2012 to 71.0% occupancy last year. Sheraton was slightly lower at 70.6% occupancy in 2013, but also held the largest share of the group with 205 hotels and 77,548 rooms (45% of the total). Le Meridien registered the highest average occupancy level, which in contrast, held the smallest share of rooms, with 14 hotels and 3,225 rooms (2% of the total).

Please log in to see the full content.



members only content

The Digital Direction: Hotel Marketing Budgets and a Digital 101 for Hotels Part 1 of a Two-Part Series | By Leora H Lanz

The Digital Direction: Part I. This article is Part I of a two-part series analyzing the landscape of digital marketing for hotels and motels in 2014. Part I reviews the fundamentals of digital marketing and why it is vital hotels understand current trends. Part II of this series will further analyze digital marketing, and emphasize the role of earned content in a hotel's marketing stratetgy. The article will look at earned content through the perspective of the brand, the online reputation management (ORM) provider, and the marketing expert.

Please log in to see the full content.



members only content

Hotel Brand Revitalization | By Aaron Laurie

Like any commercial product, a hotel brand follows a life cycle. At its maturity, the brand becomes tired in the face of changing consumer preferences, new brand competition floods the market, and brand development stagnates while brand-wide revenue flat lines. Although lodging companies continuously try to promote their brands, at this point in the brand life cycle only two options remain. One extreme measure is to eliminate the brand from the company's portfolio, ensuring development of that brand remains dormant. An example of this is when InterContinental Hotels Group (IHG) eliminated Holiday Inn Select from the Holiday Inn brand family. The other option, which is more commonly undertaken, is to revitalize the brand through a process that is often referred to as a rebrand, a brand refresh, or a brand relaunch.

Please log in to see the full content.



members only content

Benchmark Hospitality International Releases Top Ten Meeting Trends for 2014

Benchmark Resorts & Hotels, a division of Benchmark Hospitality International, announces the \"Top Ten Meeting Trends for 2014\" as observed by its properties. Benchmark Hospitality International is a leading U.S.-based hospitality management company, which operates 40 award-winning hotels, resorts, and conference centers coast to coast and off shore.

Please log in to see the full content.



members only content

Super Bowl was not so super for hotels | latimes.com

This year's Super Bowl was less than super for hotels in New York and New Jersey. Hotel occupancy rates for Super Bowl weekend were 61% in Bergen County, N.J., 79% in New York's Times Square area and 75% in New York's uptown and midtown areas, according to the hotel consulting and analytics firm STR Analytics.

Please log in to see the full content.



members only content

Afternoon delight: 'Love Hotels' booming for Japanese | smh.com.au

From rooms kitted out like medical clinics where couples can play \"doctors and nurses\" to grottos where it is permanently Christmas, Japan's \"Love Hotels\" cater to almost every taste, offering a few hours of reasonably-priced privacy in a crowded country. And with the kind of occupancy rates that most hotels can only dream of, even during economic hard times, they are an almost recession-proof business.

Please log in to see the full content.



members only content

HSMAI Reveals 2013 Adrian Awards Competition Gold Winners

The Hospitality Sales & Marketing Association International (HSMAI) is pleased to announce the Gold Winners of the 2013 Adrian Awards.

Please log in to see the full content.



HSMAI Reveals 2013 Adrian Awards Competition Gold Winners

Standout Work in Hospitality Advertising, Digital Marketing, Public Relations to be Spotlighted at Awards Gala Feb. 24

Productivity Expert Juliet Funt to Speak at HSMAI’S MEET West Conference

Juliet Funt, humorous business speaker will be the keynote speaker at HSMAI's MEET West Conference

members only content

[VIDEO] What will tomorrow's travel experience look like?

Our ambition is to work with our customers and partners to shape the future of travel. To fulfil this ambition, we've identified three major trends that will be critical to the next generation of travel and the technology that powers it: personalisation, connectivity, and sustainability. But just what will these things look like and how will they shape the future travel experience? Have a look at this video to find out more about what we think tomorrow's travel experience will look like and be sure to let us know what you think the major influencing factors on the future of travel will be.

Please log in to see the full content.



members only content

Building Great Memories WOW! | By Andrew Lo

I still remember when Steve Jobs presented the first iPhone in January 2007. It was a WOW moment so creatively packaged that the audience was left mesmerized. When was the last time you experienced a WOW moment? Was it when you received that offer to join that company you'd been dying to work for? Perhaps when your friends surprised you with a huge birthday cake? Or when you got upgraded to first class from coach?

Please log in to see the full content.



A 2020 vision for revenue management, or Meet John, the CVO | By Trevor Stuart-Hill

Trevor Stuart-Hill is a revenue management strategist who has been recognized by HSMAI as one of the hospitality industry's top 25 minds in sales and marketing. We asked him how he saw this domain changing in the future, and he responded with the following day-in-the-life mini-saga about John, a hotel's Chief Value Officer in the year 2020.



members only content

IDeaS Receives High Honor

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced it has been recognized by the Hospitality Sales & Marketing Association International (HSMAI) as the winner of the Best in Class Technology Award in Revenue Management. Presented by HSMAI, the award cited IDeaS' ability to replace outdated methodologies, demonstrate a clear return on investment and fuel year-over-year growth in RevPAR and RGI for European hotels with its revenue management system IDeaS RMS. \"What an honor to be recognized by our peers for implementing innovative and intuitive solutions that provide immediate and measurable results for our partners,\" said Fabian Specht, Managing Director in EMEA for IDeaS. \"This award reinforces our mission to create tools that produce invaluable business insights and drive bottom-line results for hotels, and is a testament to our hard-working team in Europe and around the world.\" IDeaS RMS was recently updated and redesigned to include the industry's first-ever mobile app capable of deploying pricing decisions anytime, anywhere. Additional updates included revised reporting and forecasting capabilities as well as a new @ a Glance Dashboard. Taking place in London each February, the Hospitality Technology Europe Conference is the only specialist and exhibition conference for the European hotel technology community. The event connects technology professionals and leading suppliers covering guest experience, operational management and revenue generation. For more information, visit www.hospitalitytecheurope.com. About IDeaS Founded in 1989, IDeaS Revenue Solutions - a SAS Company, offers industry-leading pricing and revenue management Software, Services, and Consulting to the hospitality and travel industries. Headquartered in Minneapolis, Minn. with a global technology center located in Pune, India, IDeaS maintains sales, support and dis

Please log in to see the full content.



members only content

Productivity Expert Juliet Funt to Speak at HSMAI'S MEET West Conference

Juliet Funt, humorous business speaker and daughter of the late Allen Funt, creator and host of the TV show Candid Camera from the 1940s to 1980s, will be the keynote speaker at the 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel.

Please log in to see the full content.



members only content

Q&A: Commune Hotels CEO Niki Leondakis, on Palo Alto's sleek new Epiphany Hotel | mercurynews.com

It must have been something Niki Leondakis saw or tasted or heard as a young girl flitting about her Greek grandma's restaurant that first spawned her love for the hospitality industry. Whatever it was that struck her about Charlie's Diner, celebrated as the first stainless-steel eatery in Western Massachusetts, it stuck. Today, as CEO of San Francisco-based Commune Hotels & Resorts, Leondakis has become one of the country's most prominent women in the leisure and travel business. And with 38 hotels in three countries already under her command, including the oh-so-hip Joie de Vivre chain of boutique inns, Leondakis is about to cut the ribbon at Palo Alto's sleek new Epiphany Hotel. She says the sexy tech-inspired luxury property practically oozes the Silicon Valley zeitgeist.

Please log in to see the full content.



members only content

The Great Hospitality Three-Way: How Hotels Really Work | businessweek.com

last year, five big resorts, including the Homestead in Virginia, Barton Creek in Austin, Tex., and La Costa in Carlsbad, Calif., shed their independence and joined Omni's Resort Collection. Business travelers encounter this all the time: A hotel they'd been staying at for years suddenly changes brands. What used to be a Westin is now a Wyndham (WYN). A Hyatt (H) becomes, almost overnight, a Marriott (MAR). Brand changes are often the only visible result of what is usually a three-way transaction that defines how hotels are owned and managed today. Scratch the marble-and-brass surface of today's hotels, and things are trickier than they may appear.

Please log in to see the full content.



members only content

At New York Hotel, a Crowd-Sourced Lego Project | nytimes.com

In a lemonade-from-lemons move, Yotel New York, the capsule hotel near Times Square, has turned a construction-masking wall into a 30-foot collaborative art project using Lego building blocks. Guests are invited to embellish the 30-foot-long Lego wall with supplied plastic bricks, resulting in an ever-changing mural and a popular lobby activity. Some contributors have built replicas of city icons like the Empire State Building, others have depicted the flags of their country, including Canada and Japan, and more have written their names and initials in the blocks.

Please log in to see the full content.



members only content

Amsterdam adopts new private rental policy that benefits Airbnb hosts and the sharing economy | thenextweb.com

The city of Amsterdam has approved a new set of rules that allows residents to rent out their homes on Airbnb with less red tape. Previously, Amsterdam required renters to secure permits in order to list on Airbnb, a move that wasn't exactly a ban, but did serve as an obstacle to would-be hosts. Under the new policy, citizens can classify their houses as Private Rentals. They'll still have to pay taxes on the income, and renters that cross the line into running a business may be subject to investigation.

Please log in to see the full content.



members only content

New York City Hotels Unite For Launch Of New Hotel Brand, Triumph Hotels

The Iroquois New York, Hotel Chandler, Hotel Belleclaire, The Cosmopolitan, The Gershwin and The Washington Jefferson have come together to form a new,New York City hotel brand, Triumph Hotels. Family-owned and operated since 1951, Triumph owns and manages six iconic hotels inNew York City. Triumph now has a stronghold in one of the most visited cities in the world, with 460,000 square feet and nearly 1,000 rooms in its portfolio, having invested$50 million to renovate and refresh historic buildings over the last several years.

Please log in to see the full content.



members only content

EMEA Hotels Monitor Issue 13 - February 2014 - WhiteBridge

Following on from the success of the previous 12 issues of the EMEA Hotels Monitor, we would like to welcome you to Issue 13. The aim of the Hotels Monitor is to provide our clients and contacts with a quick reference booklet listing those vital statistics which reflect the relative health of our exciting industry across the EMEA region. The monitor incorporates hotel performance statistics from STR Global, an up to date guide on development costs from Rider Levett Bucknall and a selection of interesting deals transacted in the previous six months, courtesy of Whitebridge Hospitality. For this edition's back-page feature we have invited ISG to pen a brief article on the ticking time bomb that is capex and the need to refurbish older properties in the Middle East in order to maintain performance levels.

Please log in to see the full content.



New HSMAI Government Insider program

A new resource for helping your hotel and your sales & operation team do business with the Federal Government

members only content

A Facebook take on travel in 2014 silent, blurred and visual | tnooz.com

What a difference a year makes or does it? A year ago during Enter 2013, Facebook global marketing solutions specialist Aoife Desmond shared some insight into Zucks Law, travel companies being creative with social media marketing and Millennials. Fast forward 12 months and Desmond steps up again, this time at Enter 2014 in Dublin last month. Again, she hat-tipped some brands KLM, Starwood and Secret Escapes for their social media successes and touched on Zucks Law but she also shared her top five travel trends for 2014:

Please log in to see the full content.



members only content

Horwath HTL Forecast 2014 Outlook for Key Hotel Markets in EMEA, Russia and the CIS

Horwath HTL, the world's largest and most experienced hotel, tourism and leisure consulting Brand have written 25 Country Reports from EMEA, Russia and the CIS for the prestigious 2014 Hotel Yearbook. The Hotel Yearbook 2014, in its eighth edition, is made up of exclusive editorial contributions from more than two-dozen opinion leaders from around the world. The publication focuses on the future of the hotel industry and upcoming trends and innovations that will have an impact on its development.

Please log in to see the full content.



members only content

Travelers are Craving Fresh Content Their Way | By DJ Vallauri

The hotel's website is the heartbeat of its eMarketing program, and to have a strong impact on prospects and guests, it must continually pump relevant messaging to the various mobile and social media platforms in the right formats. Travelers will research a hotel in different ways using a variety of devices. Chances are high that the property they select will be the one speaking to them in their preferred online/social/mobile language. To show customers and potential guests that you care and want their business, hotel marketers will need to learn how to romance travelers using appealing and relevant content. The best prescription for a healthy website and a happy guest relationship is a steady dose of fresh content.

Please log in to see the full content.



members only content

Cruise Inn RV Parks Brand Recognized as Most Innovative Concept in the Hospitality Industry

Newly launched Cruise Inn RV Parks was recently recognized as one of the most innovative and new concepts in the hospitality industry during the American Lodging Investment Summit (ALIS), held from January 27-29 in Los Angeles. With over 2,500 attendees, ALIS is the leading and largest hotel investment conference in the world.

Please log in to see the full content.



members only content

Selling Craft Beers: 5 Tips for Countering Customers' Price Ale-ments

Restaurant managers face a variety of challenges when pricing their food and beverage products. This is especially the case when significant changes in customer preferences create heightened demand for specific new products. Nowhere is this challenge more apparent than in today's explosive growth in consumer demand for \"craft beers.\"

Please log in to see the full content.



members only content

India's luxury hotels swap global brands as revenues slump | scmp.com

Less than nine months after opening the first hotel in Mumbai under its brand, Hong Kong luxury chain operator Shangri-La Asia handed the keys back to the owner. Now, United States-based Starwood Hotels & Resorts Worldwide is in talks with the same owner to take over management of the property under its St Regis brand, people familiar with the matter said, as part of a shake-out in the luxury segment of India's ailing hotel industry.

Please log in to see the full content.



members only content

The Economic Significance of Meetings to the U.S. Economy | PwC Report

PricewaterhouseCoopers LLP (\"PwC\") was engaged by the Convention Industry Council (\"CIC\") to prepare an interim update to the estimated economic significance of meetings to the U.S. economy. The study involved updating inputs and assumptions in the models underlying estimates previously prepared by PwC on behalf of CIC for calendar year 2009 (\"2009 Study\") to reflect meetings activity in the U.S. during calendar year 2012.

Please log in to see the full content.



members only content

Hoteliers question effects of shared economy | hotelnewsnow.com

Hotel company executives and analysts agree the new generation of alternative accommodation services might have a long-term effect on hotel industry performance. They don't agree, however, on the level of impact these services will have on their business. Airbnb and other iterations of shared-space non-lodging are here to stay, said Jan Freitag, senior VP of strategic development at STR, the parent company of Hotel News Now. The question is how you make peace with the thought that your competitors will have a house number, not a porte cochere.

Please log in to see the full content.



members only content

Hotel guests read 6-12 reviews before booking, says new TripAdvisor survey

The commissioned survey - conducted by PhoCusWright - reveals that more than half of global respondents do not want to make a booking commitment until they read reviews and find out what other travellers thought about the property.

Please log in to see the full content.



members only content

Germany's Maritim Hotel Group Implements Pegasus Solutions' OpenView Internet Booking Engine at www.maritim.com

Maritim Hotel Group has implemented Pegasus Solutions' OpenView Internet booking engine at www.maritim.com. With OpenView, Germany's prominent hotel group is now driving more direct online and mobile bookings to its 51 global hotels in eight countries.

Please log in to see the full content.



members only content

Welcome Hotel Group selects Trust International for Central Reservation and Distribution Services

Trust International and the Welcome Hotel Group have agreed to partner for worldwide reservation and distribution and services. Welcome Hotel Group, operating 3- and 4-star superior hotels in Germany, has 17 properties situated throughout Germany. Welcome will use the yourVoyager central reservation system (CRS) from hospitality industry leading CRS provider Trust International as the central platform to sell and distribute hotel rooms via all important distribution channels.

Please log in to see the full content.



members only content

European Hotel Prices Drop to Three-Year Low - trivago reports

Hotel prices in France, Italy, Poland, Portugal, Turkey and Cyprus have dropped to the lowest average price per night since January 2011, according to the February trivago Hotel Price Index (tHPI) reported monthly by hotel comparison website trivago.co.uk. Based on the 23 most popular European countries on trivago, hotel prices have decreased by an average of 7 per cent year-on-year. One night this month will cost an average of 82, compared to 88 during February 2013.

Please log in to see the full content.



members only content

Amsterdam Market Snapshot | By Lucy Payne and Tim P Smith

As a highly attractive historic city, significant business centre and with a major international hub airport, Amsterdam benefits from a strong mix of corporate, leisure and conference demand and is one of Europe's top performing hotel markets; Following the global economic downturn, Amsterdam was one of Europe's fastest recovering hotel markets, with an average revenue per available room (RevPAR) compound average growth rate of 6% per annum between 2009 and 2012;

Please log in to see the full content.



members only content

HolidayCheck and Brand Karma Partner to Deliver Comprehensive Insights from Online Reviews

Europe's largest online travel portal HolidayCheck and Brand Karma, the only holistic digital marketing solution for hospitality and travel brands, have announced their partnership to generate relevant and deep insights about European travelers for hoteliers. Reviews sourced from HolidayCheck are now integrated into Brand Karma iO, which is used by international and luxury hotels worldwide to monitor, manage, and monetize their online reputations.

Please log in to see the full content.



members only content

Orbitz.com Launches Orbitz Labs to Let Consumers Test Fun Tools to Improve Shopping for Travel

Orbitz.com has launched Orbitz Labs, a new site that tests experimental travel tools and features to improve the online shopping experience and lets consumers give ideas and feedback directly to the engineers and technology experts developing new products and services for the popular online travel site.

Please log in to see the full content.



members only content

2014 HSMAI'S MEET West Conference to Be Held June 16-17 in San Diego

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, will be held June 16-17 at the Hilton San Diego Bayfront in California. HSMAI's MEET(Meetings, Events, Education, & Technology) expos are trade shows designed for hospitality sales and marketing professionals to present their properties, destinations and services to the industry's leading planners and decision-makers.

Please log in to see the full content.



members only content

USA Winter 2014 USA Lodging Real Estate Trends - Executive Summary

After being locked in a bottoming formation for nine quarters, the Construction Pipeline increased in 2013 to 3,020 Projects/382,958 rooms, a Year-Over-Year (YOY) increase of 10% by projects and 12% by rooms. It's the first YOY double-digit increase since before the recession.

Please log in to see the full content.



members only content

The TravelClick Perspective - January 2014

The hotel industry outlook for the top 25 North American Markets is showing an increase of 3.3% in committed occupancy for January 2014 - December 2014, based on group commitments and individual reservations on the books as of December 29, 2013 compared to the same time last year. The group segment is up 2.7% in room nights committed (contracted).

Please log in to see the full content.



members only content

Hotel Marketing Cannibalization: Is Your Hotel Website Traffic Eating Itself? | By Vikram Singh

Hotels, bed and breakfasts, and vacation rentals are all competing for their market share of today's travelers, who are armed with multiple devices and tools to search for lodging . Even if you get their clicks, it's getting harder to keep their attention. Add to the mix Airbnb, deep pocket OTA's, and meta search engines, and you are now competing in the big leagues, no matter how big or small your lodging operation is.

Please log in to see the full content.



members only content

Switzerland Tourism Awarded HSMAI European Travel Marketer of the Year

Switzerland, Norway, Sweden and Germany took home most of the prizes during the HSMAI EuropeaN Awards at the Jumeirah Carlton Tower in London on Tuesday 4 February, celebrating the winners, in which also the Top 20 Extraordinary Minds within sales, marketing and technology in Europe's travel and hospitality industry were named.

Please log in to see the full content.



members only content

2014 HSMAI Digital Marketing Strategy Conference to Explore the Digital Storefront

A lineup of marketing experts will help keep industry professionals up-to-date in the fast-paced digital world at the Hospitality Sales & Marketing Association International (HSMAI) Digital Marketing Strategy Conference (DMSC).

Please log in to see the full content.



members only content

The gross hotels for Sochi visitors | nypost.com

It's like they're back in the U.S.S.R. athletes and fans staying in Sochi for the Winter Olympics say hotels are so shabby and bare-bones, they could pass for shanties from the Stalin era. Hotel sinks spit toxic yellow water, toilets barely flush and half-built hotel lobbies have lured mangy packs of stray dogs, say visitors frustrated by cold and cramped conditions.

Please log in to see the full content.



members only content

eTravel World at ITB: The stage is set for big data, mobile solutions and social media

eTravel World joins Travel Technology under one roof in Hall 6.1 for the first time international companies' latest trends and innovations occupy a larger display area leading eTravel experts host workshops, papers and discussions on up-to-the-minute topics

Please log in to see the full content.



members only content

Here's how Google search will change after a three-year battle with European regulators | qz.com

It's finally over. After three years of back and forth, the European Commission announced an agreement with Google this morning that will govern the placement of competitors' ads on Google's search services. The Commission opened an investigation in Nov. 2010 after Google's rivals claimed the search engine demoted their sites in search results.

Please log in to see the full content.



Digital Travel Sales Mature Worldwide | eMarketer
Consumers across the world are becoming more comfortable making purchases on the internet, and digital travel sales are beginning to mature on a global basis. eMarketer develops digital travel sales estimates as a subset of business-to-consumer (B2C) ecommerce for 19 global markets, and according to our January 2014 forecasts, only three of those markets will still see double-digit growth rates by 2017: China, India and Italy. China's robust 20.0% growth rate will be a significant outlier, with Italy and India increasing at 11.5% and 11.1%, respectively. We expect Spain to be the only other country growing faster than 7% in 2017.

members only content

Social Media: How to dream up a content plan that will deliver

Creating great content in the multichannel environment is an essential weapon in a travel brand's armour today, but how do you do it right?

Please log in to see the full content.



members only content

Look Past the Negativity, Sochi has all the Ingredients to be a Hugely Successful Resort Destination

Horwath HTL, Russia and Hungary have released a special market report on Sochi, that looks at the incredible development over last five years and the implications for sustainable tourism. The report, written by Managing Director Marius Gomola, MRICS, has the title \"Sochi's Tourism Industry the Overall Gold Medal Favourite of the 2014 Sochi Winter Olympics in Russia\" and is part of a series of special market reports written by Horwath HTL, the worlds largest and most experienced hotel and hospitality Brand.

Please log in to see the full content.



members only content

2014: Goodbye to the gimmick and in with the year of truly wearable' tech? | By Andrew Hennigan

Last year some 'wearable' computer gadgets appeared on the market but will the novelty wear off? Andrew Hennigan investigates. Since personal computers were first introduced in the 1980s, the trend has always been to greater mobility. First came laptops, then smartphones and then tablets. Now you can buy the first 'wearable' devices like Google's Glass, Samsung's Galaxy Gear watch and Jawbone's UP fitness tracker. But what does this mean for people on the move and the brands targeting them with products and services?

Please log in to see the full content.



members only content

Pegasus Solutions Names Linda Kent Senior Vice President, Distribution Strategy

Pegasus Solutions has named Linda Kent senior vice president, distribution strategy. In the new role, Kent will help define and shape innovative distribution services and features to bolster Pegasus' position as the world's single largest processor of electronic hotel transactions.

Please log in to see the full content.



members only content

Sugar Bay Resort's Digital Marketing Goals Surpassed with 18:1 ROI

Sugar Bay Resort and Spa partnered with Vizergy in 2011, and sought to improve website traffic and search engine rankings, create a more user-friendly booking process across all screens, and realize a steady incline in direct online revenue. The property has seen continued success in their online marketing efforts, including an 18:1 return on their investment in 2013. As a result, the Hospitality Sales & Marketing Association International (HSMAI) has recognized Vizergy Digital Travel Marketing with a silver Adrian Award for digital marketing excellence for its work on Sugar Bay Resort and Spa.

Please log in to see the full content.



2014 HSMAI'S MEET West Conference to Be Held June 16-17 in San Diego

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, will be held June 16-17 at the Hilton San Diego Bayfront in California.

2014 HSMAI'S MEET West Conference to Be Held June 16-17 in San Diego

The 17th annual HSMAI's MEET West event, presented by Questex Hospitality + Travel, will be held June 16-17 at the Hilton San Diego Bayfront in California.

members only content

French Hotel Industry Performances - December 2013

For the French hotel industry, 2013 is not likely to go down in history, either in a good or a bad way. The key word of the year is unquestionably, \"stagnation\": for the majority of categories and territories, RevPAR generally remained at 2012 levels, with only limited variations. Even Paris remained listless, as rooms revenue grew only slightly.

Please log in to see the full content.



members only content

Couples Getaway Trips Even Hotter In 2014, Reveals TripAdvisor Survey

TripAdvisor, the world's largest travel site*, today announced the results of its couples getaway survey of nearly 5,000 U.S. respondents, and the top 10 U.S. hotels for romance. According to the survey, 92 percent will enjoy an amorous escape in 2014, up from 78 percent in 2013 and among that group, 17 percent will take a couples trip for Valentine's Day.

Please log in to see the full content.



members only content

Cvent Announces New Conference for Hospitality Industry on Group Business

Cvent (NYSE:CVT), a leading cloud-based enterprise event management platform, today announced its first annual Group Business Forum, an exclusive event for hotel professionals and executives. The three-day event will take place in Washington, D.C., April 23-25, at the Grand Hyatt Washington. Cvent has invited leaders who represent more than 200,000 hotels and destinations that are part of the Cvent Supplier Network to attend.

Please log in to see the full content.



members only content

Horwath HTL Projects 2014 Outlook For Key Asia Pacific Hotel Markets

Horwath HTL, the world's largest and most experienced hotel, tourism and leisure consulting Brand have written 12 Country Reports from the Asia Pacific and Indian Region for the prestigious 2014 Hotel Yearbook. The Hotel Yearbook, in its eighth edition, is made up of exclusive editorial contributions from more than two-dozen opinion leaders from around the world. The publication focuses on the future of the hotel industry and upcoming trends and innovations that will have an impact on its development.

Please log in to see the full content.



Personalization equals loyalty for millennials | hotelnewsnow.com
Self-described token millennial Teresa Y. Lee didn't waste time assessing the loyalty landscape for her notoriously fickle cohort. Our loyalty is up for grabs, said the senior analyst at HVS. It's up to you to design a program we want to be loyal to. Thus began a rapid-fire breakout session on millennials and loyalty during the 2014 Americas Lodging Investment Summit. John Wallis said Hyatt Hotels Corporation, where he serves as chief marketing officer, is up for the challenge.

members only content

Amadeus Insights 2014: Business travel gets personal

The findings of a new Amadeus report show that in an environment where investment in business travel is rising again, travelers prize efficiency and productivity above all else. As part of this drive for efficiency, travelers expect to be able to do exactly what they want at the click of a button.

Please log in to see the full content.



members only content

February 2014 - U.S. Lodging Insights from PKF Hospitality Research, LLC.

Mark Woodworth and Jack Corgel just got back from ALIS. Here are their latest thoughts on the recent GDP figure release and any weakness in group hotel demand.

Please log in to see the full content.



members only content

Metasearch OTAs: Your customers are using them, are you? | By Jean Francois Mourier

Metasearch OTAS enable consumers to search all the major OTAs at once through a single website simultaneously making metasearch OTAs a one-stop shop to find the best hotel for an upcoming vacation or a business trip. Currently, the most popular metasearch OTAs are Hotels combined, Kayak, Hipmunk, Trivago and TripAdvisor, but new ones are being developed every day.

Please log in to see the full content.



members only content

Hotel Spa Reservations Training Tips | | By Doug Kennedy

Having spent most of my career presenting sales training for hotel front desk and room reservations agents, it has been interesting these last few years to see an increasing number of upscale hotel and resort spa managers reaching out for the same type of sales and guest service excellence training.

Please log in to see the full content.



members only content

Blurred lines: hotel public relations in the age of social media | By Daniel Edward Craig

These days, anyone can publish a review, photos and videos of their latest vacation and share it with the masses. So then how important is media coverage? And how has social media changed the role of public relations for hotels? During the most recent ReviewPro webinar, Leveraging Social Media for Public Relations, I consulted a panel of travel journalists, social media experts and hoteliers on these questions. And while there were no definitive answerswe're kind of making up the rules as we go alongour panelists shared some great insight and tips. Here are the highlights.

Please log in to see the full content.



members only content

Travelers Now Read Hotel Reviews in a Revolutionary New Way: Meta-Reviews Summarize Everything Said About Hotels

Since launching in late 2013, TrustYou has integrated its Meta-Review solutions and TrustScore into a large number of OTAs, Metasearch sites, GDSs and Destination Marketing Organizations. The Meta-Review is a text summary derived from a semantic analysis of all reviews worldwide. The TrustScore represents the overall reputation score for a particular hotel based on all reviews, with newer written reviews carrying more weight than older ones.

Please log in to see the full content.



2014 HSMAI Digital Marketing Strategy Conference to Explore the Digital Storefront

Renowned Marketing and Branding Expert Porter Gale to Deliver Keynote Feb. 25 in New York

members only content

How Hotels Can Use YouTube to Generate Bookings

Full-service digital marketing and social media engagement agency Lodging Interactive says videos convey visual and emotional touch points which are present in almost every travel offering, and that is what drives bookings; Are you using video effectively?

Please log in to see the full content.



members only content

The Top Ten Questions to Ask Your Paid Search Vendor | By Max Starkov & Sara O'Brien

In spite of the array of trendy new digital marketing initiatives and formats available to hoteliers today, the reliable old search engines still generate more than 50% of website revenue in hospitality (HeBS Digital, OTX Research). Not surprisingly, Search Engine Marketing (SEM)/Paid Search is currently the most popular online advertising format: More than 45% of every online advertising dollar is spent on search engine marketing (IAB).

Please log in to see the full content.



members only content

Just So You Know, Hotels Are Probably Stalking You | hotelchatter.com

Is that our Facebook page you keep looking at? Last week, we let you know that hotels want to text us. If that seemed a little intrusive to you, then look away now. We've heard a few times recently that hotels are Googling you and checking out your social media profiles before your stay. Hmmm....on the one hand, we don't think that's too bad. The hotel is just trying to get a good idea of who we are, what we like and what we look like. Not every hotel can have a dedicated personal assistant so this is a good way to fill in that hole.

Please log in to see the full content.



members only content

Peeping, Prying, or Pampering? | meetingsnet.com

We know that hoteliers have wanted guests to post their (positive) experiences far and wide in social media land. But did you know that some are now monitoring guests' Facebook, Twitter and other social media accounts to better personalize their experience? I did not until I read about hotel stalking on HotelChatter, and I'm not sure what to think.

Please log in to see the full content.



members only content

Travel 360: A Unique Perspective on the Online Travel Industry for 2014 | stateofdigital.com

In the past few months State of Digital has been cooperating with Linkdex on the production of a unique E-book on the travel industry which today is officially released. The e-book gives us a unique perspective on the state of the online travel industry in 2014. This e-book is now available for everyone, here on State of Digital and with Linkdex, for free.

Please log in to see the full content.



members only content

Russia scrambles to get hotels ready for Games | reuters.com

Large crates of equipment stand unopened outside the entrance to the plush new Swissotel above Sochi as it scrambles to be ready for the start of the Winter Olympics. A bricklayer in a woolen hat puts the finishing touches to a nearby wall, workers in white helmets fix cables and others clear snow with shovels. Inside the hotel, new chairs are piled on top of each other in the lobby. Russian officials have declared Sochi ready for the Games, on which President Vladimir Putin has staked his and his country's reputation. But days before they open on Friday, the organizers acknowledge that not all the new hotels are ready, despite the Games' $50-billion price tag.

Please log in to see the full content.



members only content

The Blennerhassett Hotel Becomes First Independent Hotel in West Virginia to Join Stash Hotel Rewards

The Blennerhassett Hotel, a nationally recognized historic landmark located in the heart of Parkersburg, announced today that it has partnered with Stash Hotel Rewards, the nation's largest point-based rewards program for independent hotels. As a result of this partnership, Stash members are now able to earn and redeem points at The Blennerhassett Hotel, the first independent hotel in the state of West Virginia to offer a rewards program to its guests.

Please log in to see the full content.



members only content

Leading Hotels in India Choose RezNext as Their Preferred Distribution Technology Partner

RezNext, the world's only true real time distribution company has announced today that it had acquired 400 plus customers in 2013.These customers signed up between September and December 2013 and are spread across 113 cities, increasing RezNext's footprint in India.

Please log in to see the full content.



members only content

Another year of success for the German hotel industry | MKG Reports

2013 hotel performances were especially sustained by numerous different trade fairs and of course the well visited Oktoberfest. Munich, as in the past, is occupying the leading role regarding all three performance indicators: with an Occupancy Rate of 78,4%, an Average Rate excluding VAT of 114.7 and the resulting RevPAR of 89.9 (between January and November 2013).

Please log in to see the full content.



members only content

Push / Pull Models in the Hotel Supply Chain 4 Key things you should consider | By Matthew Goulden

I recently had the pleasure to attend my first HEDNA conference in New Orleans (14-16 January) as a newly enrolled member, and I came away impressed with the welcoming friendliness of other delegates (seemingly the largest gathering for a while). I was also fascinated at the quality of the Connectivity Group's presentation around the Push / Pull hotel distribution model that many of the Hoteliers in the room were visibly grappling with. A lot of work has been done by this HEDNA Group to define and explain the many and various options open to hotels to display availability and price data to the fragmented channels that can help them sell their rooms and secure bookings in their Central Reservation Systems (CRS). Essentially the options are pushing Availability, Room, and Inventory (ARI) data out to those consuming systems that need it or pulling in the shopping requests for rooms as they happen.

Please log in to see the full content.



members only content

Magnuson CEO to present travel distribution overview at London tech expo February 5

Magnuson Worldwide CEO Thomas Magnuson will present an overview of travel distribution this Wednesday February 5 at the Hospitality Technology Europe 2014 Conference in London. Magnuson's presentation is titled \"Everything you wanted to know about online distribution (but were afraid to ask)\" and is scheduled for 3:45 PM in the Supplier Masterclass Theatre at the Hospitality Technology Europe 2014 Show at Earls Court 2, Warwick Road SW5 9TA London, UK.

Please log in to see the full content.



members only content

Mobile Bookings Surge in 2013

Mobile and tablet bookings for Pegasus client hotels made using the OpenView Internet booking engine amounted to more than 15% of all reservations in 2013. Clients of Pegasus Solutions' web services division enjoyed a boost from the channel, surpassing the industry-wide 11% for the year, as presented by PhoCusWright at FITUR in Madrid.

Please log in to see the full content.



members only content

The hotels Brazil needs for the World Cup never got built | washingtonpost.com

The Gavea Tourist is an empty shell of a hotel, a 14-story modernist monument of disintegrating concrete and decaying beauty that has been abandoned for four decades. It is one of three huge, architecturally stunning ghost hotels in Rio de Janeiro, all of which are vacant in a city facing a shortage of rooms for June's World Cup soccer tournament. Rio could use the Gavea Tourist's 400-odd rooms. Instead, it is an emblem of the obstacles that hinder Brazil's World Cup preparations: cumbersome bureaucracy, a slow-moving judiciary and a lack of imaginative planning.

Please log in to see the full content.



members only content

PKF Releases Latest Forecast Assessment: Accuracy Remains High

PKF Hospitality Research, LLC (PKF-HR) released the results of their latest assessment of the accuracy of their Hotel Horizons forecasts for the U.S. lodging industry. This is the third periodic review conducted by PKF-HR since 2005 and is an important and critical component of the firm's forecasting efforts.

Please log in to see the full content.



members only content

CRS1 hotel booker to launch chain scale' features at London Tech Expo

Magnuson Worldwide, the world's largest hotel services organisation, today announced it intends to add 'chain scale' features to its CRS1 hotel reservation platform February 4 at the Hospitality Technology Europe 2014 Conference in London.

Please log in to see the full content.



members only content

Google, Facebook, TripAdvisor tout benefits | hotelnewsnow.com

Representatives from three of the biggest disrupters in the distribution space on Monday pitched themselves as partners to the thousands of hotel owners and operators in attendance at the open general session at the Americas Lodging Investment Summit. The responses came after moderator Kathleen Matthews, Marriott International's executive VP and chief global communications officer, asked whether Google's, Facebook's and TripAdvisor's respective forays into the travel industry were done as a means of maximizing or poaching hoteliers' revenues.

Please log in to see the full content.



members only content

Hotel Distribution II: Will Tech Giants Change Everything? | By Harvey Chipkin

Mega online travel agencies are a costly distribution channel for hoteliers, not to mention a business siphon for traditional travel agents. About this there is little disagreement. But as new disrupters are poised to upend travel distribution once again, the future of OTAs in hotel distribution and of travel agents is a matter of less agreement. John Burns, president of Hospitality Technology Consulting, said he doesn't see much change in hotel distribution in the near future. But the emergence of new disrupters will have an impact, he said.

Please log in to see the full content.



members only content

STR: US results for week ending 25 January 2014

The U.S. hotel industry posted positive results in the three key performance measurements during the week of 19-25 January 2014, according to data from STR. In year-over-year measurements, the industry's occupancy increased 2.4 percent to 55.2 percent. Average daily rate rose 3.0 percent to finish the week at US$109.59. Revenue per available room for the week was up 5.5 percent to finish at US$60.54.

Please log in to see the full content.



members only content

Q4 2013 Greek Hospitality Industry Performance

Total number of international tourists to Greece reached record levels of 17.8 mn and associated revenues also reached record levels of 11.5 bn in 2013, both up by 15% from 2012; Arrivals from China grew spectacularly by 85% year-on-year, while Russia and Turkey showed increases of 49% and 45% respectively; Very high tourist satisfaction rates in Athens and Thessaloniki based on the lastest satisfaction surveys carried out by GBR consulting; Positive outlook for 2014 based on bookings so far and on the barometer 2014 Q1 for the hotel sector. About 18 mn international arrivals are expected this year and 13 bn of revenue.

Please log in to see the full content.



members only content

Qatar hoteliers highlight need for trained staff | hoteliermiddleeast.com

Hoteliers in Qatar have welcomed plans for a training institute for the hospitality industry, in order to facilitate the creation of 127,000 jobs by 2030. Oryx Rotana director of human resources Ghaith Dalati believes a lack of specialised training in the country is one of the biggest challenges recruiters face, and hopes the new institute will address the challenges.

Please log in to see the full content.



January

members only content

Video: Starwood expansion story on a tear - Interview with Starwood CEO Frits Van Paasschen | cnbc.com

Frits Van Paasschen, Starwood Hotels & Resorts Worldwide president & CEO, shares his thoughts on growing global demand in the lodging industry and weighs in on travel trends in 2014. I think we will offer more services and actually lower costs because of technology, says Van Paasschen, explaining how his business model is unlike the airline industry.

Please log in to see the full content.



members only content

Video: AIRbnb Disrupting traditional travel in 192 countries | cnbc.com

Brian Chesky, CEO & Co-Founder of AIRbnb, explains how his online rental marketplace for homes and rooms can make travel plans easier, and weighs in on the future of the \"sharing economy.\"

Please log in to see the full content.



members only content

Hotel Pricing and Parity Analysis for Asia (Dec 2013, Jan 2014 & Feb 2014)

RateGain, the leading hospitality & travel technology Company, released its Hotel Pricing Trends and Hotel Rate Parity report. A single window BI dashboard, which enables revenue professionals on cheapest rate visibility, tracking hotel rate parity along with median rate for three (3) months of three, four and five star hotel category across some of the major cities in Asia.

Please log in to see the full content.



members only content

International Handbook on Tourism and Peace launched by UNWTO

Providing a unique overview of tourism as a tool in peace building and reconciliation efforts, the International Handbook on Tourism and Peace was launched with the support of the Ministry of Economy, Family and Youth and the Ministry of European and International Affairs of Austria (Vienna, Austria, 29 January 2014).

Please log in to see the full content.



members only content

ITB Berlin 2014: the meeting place for bloggers from around the world

Companies and international travel bloggers meet at the second ITB Berlin Bloggers Speed Dating event lectures and workshops on working with bloggers first ITB Berlin YouTube Film Award offers prize money worth 1,000 euros for the most creative entry

Please log in to see the full content.



members only content

The Ascott Limited In The Philippines Supports World Vision's Typhoon Yolanda Relief Response

In the face of the overwhelming challenge to provide immediate relief to a multitude of people affected by super typhoon Yolanda, The Ascott Limited in the Philippines steps forward to do its share. Ascott, with support from CapitaLand Hope Foundation, the philanthropic arm of Ascott's parent company, CapitaLand, aims to raise PHP1.5 million for the emergency relief response of World Vision. World Vision's relief efforts aim to provide food, blankets, mosquito nets, tarps, hygiene kits and emergency shelter to nearly 400,000 typhoon victims. The child-focused humanitarian agency has also started setting up child-friendly spaces in the badly hit provinces to help children recover from the trauma and regain a sense of normalcy following the disaster.

Please log in to see the full content.



members only content

Cornell Study Demonstrates the Value of Hotel Loyalty Programs

Well designed hotel loyalty programs encourage frequent guests to become even more frequent, according to a new study from the Center for Hospitality Research (CHR) at the Cornell School of Hotel Administration. The study, \"Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry,\" offers a graduated set of methods for hotels to measure the effects of their guest loyalty programs. The researchers, Clay M. Voorhees, Michael McCall, and Bill Carroll, then demonstrate one of those methods. They found a substantial jump in revenues when guests joined the Stash frequent guest program at two groups of independent hotels. The report is available from the CHR at no charge.

Please log in to see the full content.



members only content

UK's Office of Fair Trading ruling promises greater OTA price competition on hotels | travolution.co.uk

The Office of Fair Trading today accepted formal commitments from Booking.com and Expedia together with InterContinental Hotels Group to enable online travel agents and hotels to offer discounts on room rates. The commitments mean that all OTAs and hotels that deal with these three businesses will be able to offer discounts off headline room-only rates so long as customers: sign up to the membership scheme of an OTA or hotel to be able to view specific discounts, and make one undiscounted booking with the OTA or hotel in question to be eligible for future discounts.

Please log in to see the full content.



members only content

Focus on Distribution: Hotels Value Agents, But OTAs Rule | By Harvey Chipkin for travelmarketreport.com

For hotel operators, the costs of selling rooms through traditional travel agencies and travel management companies are far far lower than for rooms booked through mega online travel agencies. And agents deliver a higher-yield customer as well. So why aren't hotel companies beating down the doors of traditional agencies and TMCs? Hotel operators may prefer working with traditional agents and do better economically by them but they feel forced to deal with the big guys. Online travel agencies simply have too much marketing power for hotels not to focus on them. That's the outlook shared by two top distribution experts John Burns, president of Hospitality Technology Consulting, and Bonnie Buckhiester, president of Buckhiester Management.

Please log in to see the full content.



members only content

When Online Reviews Are Fake: Researchers Identify Which Hotels Have Incentive To Manipulate | forbes.com

A trio of business school professors in trying to understand the potential effects on consumers and the economy by fake reviews has identified which hotels are likely to generate or attract fraudulent reviews. Authors Dina Mayzlin (USC), Yaniv Dover (Dartmouth) and Judith Chevalier (Yale and NBER) don't make overly broad claims. But by looking at the differences in differences of two travel sites with extensive hotel reviews, they have shown that certain hotels distinguished by geography, ownership or management will post more fake positive reviews for themselves and more fake negative reviews for their competitors.

Please log in to see the full content.



members only content

How do hotels and resorts stack up on Facebook? | insidefacebook.com

We looked at 2,121 hotels and resorts on Facebook, covering 114,634 posts. Highlights: Scenery shots generate the most likes at 28.71 per 1,000 impressions almost 5 times as much as link posts. People are more likely to comment or share on food photos (.99 comments per 1,000 impressions and 2.98 shares per 1,000 impressions). The destination, not the room amenities, drives interactions less than 50% of engagement is on posts related to facilities.

Please log in to see the full content.



members only content

CEE hotel transactions heat up as a strong Q4 in 2013 sets the scene for an elevation in market activity in 2014

Following a few years of subdued activity in the region, Central & Eastern Europe (CEE) looks to be heating up as Jones Lang LaSalle's Hotel & Hospitality team (JLL H&H) reveal that they have acted as the exclusive agents in the sale of eight prime hotel assets in the region in the second half of 2013 - totalling 275 million in value. These deals represent the first group of large corporate hotel transactions since 2010, giving the global real estate advisor an unprecedented 90% market share of a total volume of 305.9 million in 2013.A highlight of the key deals include;

Please log in to see the full content.



members only content

Moscow Hotel Market Update. 2013 Results and 2014 Forecast

\"2013 saw very little movement in the Moscow hotel market. Occupancies seem to be at a peak, with little reason to forecast a rise in 2014. As is stands we see 2014 for the Moscow hotel market as very much a copy of 2013 in terms of occupancy, but we may see slight ADR drops across the market.\" David Jenkins, Head of Jones Lang LaSalle' Hotels & Hospitality Group, commented.

Please log in to see the full content.



members only content

Best Western partners with Deutsche Bahn Deal

Best Western International has started 2014 on the right track, following the signing of a new partnership agreement with Germany's national rail operator, Deutsche Bahn.

Please log in to see the full content.



members only content

Eternal rival | By Georges Panayotis

Old England did a successful publicity stunt. London is strutting about on the radio waves and in the gazettes boasting first place as world tourism capital with 16 million international visitors, ahead of Paris, Bangkok and New York. TYPO3SEARCH_begin CONTENT ELEMENT, uid:72857/text [begin] Text: [begin]

Please log in to see the full content.



members only content

Branding Challenges and Investor Insight: Just Two of the Important Topics to be Discussed During IHIF 2014

Continuing the long standing commitment to delivering a varied and comprehensive educational programme, the International Hotel Investment Forum (IHIF) Berlin will host some of the most respected and learned speakers from across the world. Over the follow weeks, we will highlight some key topics to be addressed across the broad IHIF 2014 programme.

Please log in to see the full content.



members only content

Milestone Internet Marketing Founder Named One of HSMAI's Top 25 Extraordinary Minds in Hospitality for 2013

Milestone Internet Marketing, Inc. announced today that its Founder, Benu Aggarwal, was honored by The Hospitality Sales & Marketing Association International (HSMAI), naming her one of the Top 25 Extraordinary Minds in Hospitality Sales and Marketing for 2013. Milestone is a leader in digital marketing and social media software and services for the hospitality industry. This is Milestone's second year in a row achieving the \"Top 25\" distinction with last year's honor going to Milestone's CEO, Anil Aggarwal.

Please log in to see the full content.



Knowledge Center Data firms differ on hotels outlook

STR is projecting that RevPAR will inch down during 2014, while PKF is expecting hotel performance will continue to improve.

HSMAI Americas Unveils 2014 Executive Committee, Board of Directors

Google’s Rob Torres Named as Board Chair

members only content

HSMAI Americas Unveils 2014 Executive Committee, Board of Directors

The Hospitality Sales and Marketing Association International (HSMAI), today announced its 2014 Americas Region Executive Committee and Board of Directors. In total, 38 members were elected or appointed to serve HSMAI in the coming year.

Please log in to see the full content.



members only content

Pegasus Solutions Reports Global Leisure Hotel Rates Stayed Ahead of Prior Year for Every Month of 2013

Average daily rates paid for leisure hotel stays grew consistently in 2013, ending the year with positive global year-over-year growth for all 12 months, according to The Pegasus View for Q4 2013, released today by Pegasus Solutions. Pegasus, which helps nearly 100,000 hotels worldwide be found, seen and booked, reports 2013 ended on a positive note with volumes and rates up in both the corporate and leisure channels globally.

Please log in to see the full content.



members only content

HotStats MENA Chain Hotels Market Review December 2013

Hotels in Dubai reported the highest profit levels in the region in 2013 for the fourth consecutive year, according to the latest HotStats survey of full service four and five star hotels in five MENA markets by TRI Hospitality Consulting Middle East.

Please log in to see the full content.



members only content

Infographic: The Indian Traveller 2014

eRevMax, the leading hotel online distributions and channel management solutions provider has released an Infographic - The Indian Traveller 2014 shedding key insights on new age Indian travellers.

Please log in to see the full content.



members only content

Pegasus' John Owens Speaks at Travelport's e-volve 14

John Owens, senior vice president, distribution sales for Pegasus Solutions, spoke this week at Travelport's e-volve '14 in Monte Carlo. Owens discussed current industry trends at the event.

Please log in to see the full content.



members only content

Honoring the Top 1% of TripAdvisor: 2014 Travelers' Choice Awards

Travelers have spoken and the results are in. TripAdvisor has sifted through literally millions of reviews from travelers around the world to identify user favorites and name the 2014 Travelers' Choice winners.

Please log in to see the full content.



members only content

Market Metrix Reports Global Decline in Hotel Satisfaction

Global customer satisfaction with hospitality experiences continued to decline during the fourth quarter of 2013, according to new data released today by Market Metrix. Customer satisfaction scores declined two tenths of a point in the Americas during the fourth quarter, and seven tenths of a point versus the same period a year ago. Scores also declined in Europe. Strengthening occupancy and higher prices during this period appear to be the likely reasons.

Please log in to see the full content.



members only content

Hotels seek the key to millennials | houstonchronicle.com

Between work and vacation travel, Rusty Ellett says he spent about three months on the road in 2013 and two months the year before. He recalls this as a series confined spaces: rental cars, airplane cabins, the back seats of taxicabs. \"These cramped aspects of traveling are all unavoidable except for the hotel experience,\" says Ellett, a surveyor with the American Bureau of Shipping who lives in Houston. So at 25, Ellett already has definite preferences when it comes to accommodations. One of the most essential, he says, is an open, comfortable lobby where he can sit down and scroll through text messages, check social media and stretch out after a long day of traveling or working.

Please log in to see the full content.



members only content

Airbnb's swank digs reflect growth, but controversy grows | sfgate.com

The conference rooms inside Airbnb's swank new San Francisco headquarters are inspired by listings from the home-sharing website. There's a Parisian pied-a-terre, an airy living room from Bali, a whimsical flat from Milan. Then there's a San Francisco bachelor pad with a leather sofa, blue-tiled fireplace and boxes of unusual cereal on display.

Please log in to see the full content.



members only content

Hotels adapt business centers for today's traveler | usatoday.com

Jeff Pearce rarely takes advantage of the hotel business center when he travels for work. When he does, it's usually to print out a boarding pass. Yet the Fayetteville, Ga., resident, who owns a water and wastewater service company, wouldn't want to stay somewhere that didn't have a business center. \"When I need something, I absolutely need it and do not want to have to go to Kinko's,\" says Pearce, a USA TODAY Road Warrior, a panel of frequent travelers who weigh in on travel topics.

Please log in to see the full content.



members only content

Bidroom: the holiday booking site that gets hotels to bid for guests | theguardian.com

The hard work of searching for a hotel deal online can be enough to put you off going away. Now, a start-up is turning the current system on its head by inviting hotels to bid for customers, in the hope of radically improving the experience. Bidroom, which launched this month, is a free platform that asks travellers to fill in the dates and location of their stay. The site passes this information on to hotels, which have 24 hours to respond with an offer. The hotels can see any other bids that are on the table, which should prompt some healthy competition in favour of the guest.

Please log in to see the full content.



members only content

The Greater China Update 4th Quarter 2013 | By Daniel J Voellm and PuReaNae Jang

The increasing popularity of outbound tourism in China has aided the tourism industry elsewhere in the Asia-Pacific region; however, China's inbound tourism has struggled. Hong Kong received 14.5 million visitors in the third quarter of 2013, reflecting an 11.1% year-on-year (YOY) growth from 2012. Mainland China continued to be the largest source market, accounting for 77.8% of visitor arrivals (11.3 million), up 15.8% YOY. Russia posted the highest YOY growth of 22.0% among source markets, aided by increasing numbers of outbound Russian travellers with higher disposable incomes and a relatively stable economy.

Please log in to see the full content.



members only content

Smartphones to Open Doors at Some Hotels | wsj.com

Guests arriving at the Aloft Hotel in Manhattan or one in Silicon Valley will soon be able to do something hotels have dreamed about offering for years: walk past the check-in desk and enter their rooms by using a smartphone as a room key. The boutique hotel brand from Starwood Hotels & Resorts Worldwide Inc. plans to offer this feature at two hotels, in the Harlem neighborhood and in Cupertino, Calif., before the end of the quarter.

Please log in to see the full content.



members only content

Sochi's Hotel Scarcity Deters Late Travel Bookings From U.S. | businessweek.com

Sochi may attract the fewest American visitors to a Winter Olympics in 20 years amid terrorism concerns, a lack of luxury hotel rooms and difficulties procuring visas, according to U.S. tour operators. Russia's plan to spend $50 billion on hotels and other infrastructure to convert a small city on the Black Sea into a year-round resort hasn't resulted in enough high-end hotels, and the existing facilities have raised prices by 121 percent for the event, according to trivago.co.uk, a U.K. website.

Please log in to see the full content.



members only content

Caribbean Society Of Hotel Association Executives Elect Executive Committee For 2-Year Term; Sets Agenda For 2014

The Caribbean Society of Hotel Association Executives (CSHAE) held its Annual General Meeting (AGM) and Leadership Conference, sponsored by American Resort Development Association - Resort Owners' Coalition (ARDA-ROC), prior to Caribbean Travel Marketplace where members voted for its executive committee for the 2014-16 term.

Please log in to see the full content.



members only content

Visa facilitation and air connectivity - key areas for tourism development in Africa

Visa facilitation and air connectivity are key areas to address in order to fully seize Africa's steadily rising tourism performance and foster sustainable development in the region. This was one of the main conclusions of the 5th Investment and Tourism Business Forum for Africa (INVESTOUR), which gathered 12 African Tourism Ministers and public and private tourism stakeholders, attending this yearly initiative held on the occasion of the Madrid International Tourism Fair (FITUR). (Madrid, Spain, 23 January 2014).

Please log in to see the full content.



members only content

Online travel agents and the growing quest for personalisation | tnooz.com

Over the past couple of years the travel technology industry has seen an explosion of online travel agents (OTAs); the vast majority claiming to be all things to all people. It's a trend that shows no signs of abating anytime soon. Many of the market leaders have often very similar websites, in terms of look and feel, whilst also aggregating data and offering end users no discernible point of differentiation, or benefit to choosing one over another.

Please log in to see the full content.



members only content

Is social media the best client-service tool? | hotelnewsnow.com

I'm in Madrid this week, despite the winter-storm madness that wrought havoc on the East Coast of the United States and sent my planned flight itinerary some 2,500 miles out of the way. But I shouldn't complain. I doubt I'm the only travel-industry professional out of the tens of thousands attending the Fitur International Tourism Trade Fair who encountered a few hiccups along the way. The show is bustling, especially in Exhibit Hall 10 which is hosting Fiturtech '14. The programming, which addresses a wealth of tech-related topics, has been energetic and engagingat least from what I can tell. Much has been in Spanish, and I hablo no espanol.

Please log in to see the full content.



members only content

Hotel Rates Surge in Markets Hosting Major 2014 Global Sports Events

Hoteliers in host markets have seen booking increases of as much as 200% and rates doubling ahead of the US Super Bowl, Winter Olympics and the FIFA World Cup. Pegasus Solutions conducted a comparison of net reservations made in 2014 and 2013 for the same January 20 cut-off for same day-of-week arrivals in each region. The world's largest processor of electronic hotel transactions reports affected hoteliers have smartly managed inventory ahead of the expected surges in demand.

Please log in to see the full content.



members only content

2014 IACC-Americas Conference to Focus on Education and Trends

IACC CEO Mark Cooper announced the theme and lineup of speakers and presenters for the 2014 IACC-Americas Annual Conference. The event is scheduled forMarch 19-21, 2014at Pacific Palms Resort in Los Angeles, CA. Cooper commented that the conference will focus on educating members on what it takes to remain innovative and competitive in today's marketplace.

Please log in to see the full content.



members only content

Asia Hotel sales & investment Briefing - Savills World Research

Total investment sales increased by 23.4%, from US$7.1 billion in 2012 to US$8.7 billion in 2013. The Japanese market contributed US$2.05 billion or 23.5% of all investment sales in 2013. Singapore investors delivered nearly US$1.96 billion or 22.4% of all investment sales in 2013.  Investment sales in Singapore and Japan increased, with transaction volumes surging 415.6% and 34.9% respectively year-on-year (YoY).

Please log in to see the full content.



members only content

HotStats European Chain Hotels Market Review December 2013

Profits at hotels in Vienna and Warsaw were both hit by significant declines in average room rate (ARR) in 2013, according to the latest HotStats. In 2013, hotels in the Austrian capital saw a decline in all segment rates with falls in BAR (-7.2%), Corporate (-5.5%), Residential conference (-9.8%), Leisure (-4.5%) and Tours/Group (-8.4%) leading to an overall 7.9% drop in ARR. Although occupancy went up by 0.4 percentage point to 71.6%, RevPAR diminished by 7.4% to 93.96.

Please log in to see the full content.



members only content

HVS Bangkok Reports Area Hotels under Pressure; Lowering Rates Not a Solution, Advises the Global Consultancy

HVS Bangkok Director Christian Pucher recently shared updates and counsel for the hotels in his locale: The protests that began in November 2013 have been taking their toll on hotels' performance amidst what would regularly be the high season. Occupancies are said to be down by 20-40 % on average as travelers cancel or postpone their trips to the City. As the protests are localized to specific areas of the city, some hotels near the protest sites are feeling the impact considerably more than others. \"Past conflicts have shown that the market is resilient and that occupancies tend to recuperate to normal levels within three to four months of conflict resolution. As the situation prolongs over time, the immediate threat is that some hotels will be challenged to meet their financial obligations, which in turn would have a short-term negative impact on employment in the Bangkok hotel market,\" explains Pucher. \"The long-term threat lies in the reduction of market- wide average hotel rates. As the situation normalizes, hotels will need to make efforts to help bring back business, through tactical promotional offers - targeted and limited to a period of time.. However, during and after previous crises, the market had reacted differently, in that rates were actually dropped across the board rather than launching temporary offers.\" \"It is very hard to rebuild rates once they have been lowered, affecting returns over a longer period,\" adds Pucher. Over the past eight years, Bangkok hotel performance has suffered as a result of several political conflicts, flooding, as well as the slow recovery of the global economy. These conflicts have had a direct negative effect on hotel occupancies as visitors have deferred their travel plans to the city. Additionally, hotel rates have been largely stagnant or even depressed over the last few years through a combination of all of the preceding factors - global economic slowdown, political unrest in the r

Please log in to see the full content.



members only content

Olympics-Smile! Russians learn hospitality before Sochi Games | chicagotribune.com

It may not come naturally to all Russians and, in the run-up to the Winter Olympics, Sochi hotel managers are getting crash courses in how to smile. In line with President Vladimir Putin's efforts to show Russia's modern face at the $50-billion Sochi Games, an initiative has been launched to break down enduring stereotypes of Russians as cold, severe and unsmiling. Russia's Olympic University, opened in Moscow and the Olympic host city by the Black Sea in 2009 by Putin and businessman Vladimir Potanin, has been training hotel managers in hospitality so they can pass on the wisdom to their staff.

Please log in to see the full content.



members only content

Super Bowl Hotels Up as Much as 550 Percent | abcnews.go.com

When a New Jersey Renaissance hotel charges almost $1,000 per night, things have gotten out of control. On the other hand, supply and demand, right? The National Football League estimates 400,000 people will descend on northern New Jersey during Super Bowl XLVIII. That anticipated influx has hotel and rental home prices skyrocketing. There's a home in North Caldwell, N.J. listed on HomeAway.com for 120k per week around game day. It has six bedrooms, five bathrooms and comes with a private chef and daily maid service. Luckily it does have 10 flat-screen TVs, because tickets to the game are not included in the 120k price tag.

Please log in to see the full content.



members only content

8 hotels that changed the industry | cnn.com

From minibars to pillow menus to 24-hour butlers, today's hotels have turned every indulgence and convenience into a standard necessity. But this wasn't always the case. Not long ago, those little shampoo bottles that people now love to swipe didn't even exist. Nor did in-room iPads or fingerprint recognition technology. Oh, the humanity! Thankfully, over the last 100 years some innovative hotels have helped pave the way for these modern accommodation marvels. Because of their foresight and progressiveness, these ground-breaking properties forever changed the future of the industry, enabling guests to expect -- and demand -- increasingly more.

Please log in to see the full content.



members only content

Knowledge is power: lessons in analytics from Expedia's fail-fast' culture

Knowing your customer better than the competition means more bang for your marketing dollar. In the highly competitive online travel sector, understanding what influences a transaction is essential to success. Expedia, which prides itself on being a data-driven organisation with a strong analytics culture, understands this only too well.

Please log in to see the full content.



members only content

Assessing the Benefits of Rewards Programs: A Recommended Approach and Case Study from the Lodging Industry

An analysis of the loyalty programs for two groups of independent hotels demonstrated a notable lift in patronage after guests joined the program, even accounting for the fact that these were already the hotels' best customers. While ADR for the loyalty program guests increased modestly (1 percent for one hotel group and 5 percent for the other), the number of annual room-nights for each guest increased by nearly 50 percent for both hotel groups, increasing total revenue per year per enrolled guest by a similar amount.

Please log in to see the full content.



members only content

Monuments in danger | By Georges Panayotis

Companies are increasingly reticent about authorizing their managers, even their highest officers, to stay at properties that are discordant with the notion of saving on overhead. Ostentatious luxury is no longer seen as a sign of success but as a kind of arrogance that is less and less acceptable. Former president Sarkozy's celebration of victory in a famous Champs-Elysees venue remains ingrained in memories as in poor taste, casting a shadow on the image of palaces in public opinion.

Please log in to see the full content.



members only content

A walk around the hotel room of the future [IMAGES] | tnooz.com

A year ago at the FITUR hotel conference in Spain, delegates were shown some of the early work by a design studio to showcase the hotel room of the future. ITH Room Xperience is a project developed in conjunction with Spanish company SerranoBrothers to try and take the hotel experience to the next level, at least in terms of how guests interact with it and integrate their own technology into its systems. The prototype, supported by the likes of Microsoft, Toshiba, Bang & Olufsen, PayTouch, is full of apps, gadgets, high-tech furniture and more.

Please log in to see the full content.



2014 the year of detente between the hotel industry and Online Travel Agents? | By Peter O'Connor
With Online Travel Agents (OTAs) continuing to leverage their ever-growing market power, both rising costs and an increased loss of control over distribution are undoubtedly major concerns for many hoteliers. Normura Research estimate that within the European marketplace, OTAs could control over 60% of the online market for hotel rooms by the end of 2015, while recent figures released by TRI for the London hotel market show that commission levels are growing at nearly twice that of room rates. Looking solely at these percentages, it would seem that the poor old hotelier is increasing being exploited by the evil and increasingly dominant intermediaries, a theme that has been exploited vocally by many in the trade press.

members only content

Best Western Uses Industry Awards to Demonstrate Brand Renaissance

2013 was another banner year for Best Western International, THE WORLD'S BIGGEST HOTEL FAMILY, as the hotel chain received dozens of prestigious industry awards including 30 Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards, 22 Travel Weekly Magellan Awards, and a fifth consecutive hotel partner of the year from the American Automobile Association (AAA) and Canadian Automobile Association (CAA).

Please log in to see the full content.



members only content

TripAdvisor Names World's Best Accommodations With 2014 Travelers' Choice Awards For Hotels

TripAdvisor, the world's largest travel site*, today announced the winners of its 2014 Travelers' Choice awards for hotels. In the 12th year of the awards, the world's most outstanding properties were identified in the categories of Top Hotels, Bargain, B&Bs and Inns, Family, Luxury, Romance, and Small Hotels.

Please log in to see the full content.



members only content

Ayre Hoteles of Spain Switch Remaining Portfolio to Pegasus Connect+

Ayre Hoteles have switched the rest of its portfolio of four-star hotels to Pegasus Connect+. All of the brand's 11 urban hotels in six Spanish cities are now available online, and in the global distribution systems (GDSs) under the \"UI\" chain code.

Please log in to see the full content.



members only content

HTL - A new hotel concept reflecting the world of today

HTL Hotels is an innovative new hotel concept that will be a suitable alternative for the new generation of travellers who besides searching for great location, quality and price also value personalized and an all-around simplifying digital experience. Only what's necessary and only the best. In May of 2014 HTL Hotels will open its first branch on the shopping street Kungsgatan in the very city centre of Stockholm. With its 274 rooms, the hotel will represent the starting point of a brand new hotel concept that will offer only what's necessary and only the best - to a very attractive price.

Please log in to see the full content.



members only content

HotStats UK Chain Hotels Market Review December 2013

Out of the 12 UK regions, the North West is one of eight regions to achieve a year-on-year increase in gross operating profit per available room (GOPPAR) for 2013. Those posting negative year-on-year movements in GOPPAR are Greater London, the East of England, the North East and the West Midlands, according to the latest HotStats.

Please log in to see the full content.



members only content

RDX by SiteMinder Gains Even More Traction in the Spanish Market

Coinciding with FITUR's 2014 International Tourism Fair in Madrid this week (22nd 26th January), SiteMinder has announced the signing of their newest technology partner to the RDX Network. In a clear sign that best-in-class online hotel distribution is a key differentiator in the highly competitive Property Management System (PMS), Central Reservation System (CRS) and Internet Booking Engine (IBE) space, SiteMinder's newest technology partner on their Room Distribution Exchange (RDX) platform, Idiso, marks an important milestone for SiteMinder, bringing their technology partnerships to over 55 Partners in just 18 months.

Please log in to see the full content.



members only content

Top 5 Resolutions Hotels Should Make to Boost Online Revenue | By Vikram Singh

We have entered a new year of awesome possibilities. The hospitality and lodging business is poised for more disruption, innovation and growth. I would love to see my readers address and implement a very simple list of hotel marketing strategies this year. Doing so will help boost your online revenue and make your marketing more meaningful and self-reliant.

Please log in to see the full content.



members only content

Video: IHG's Richard Solomons 'optimistic' on China

Richard Solomons, CEO of InterContinental Hotels Group (IHS), discusses his strategy, after the company sold most of the buildings it owned. IHG is a global organisation with a broad portfolio of nine hotel brands, including InterContinental Hotels & Resorts, Hotel Indigo, Crowne Plaza Hotels & Resorts, Holiday Inn Hotels and Resorts, Holiday Inn Express, Staybridge Suites, Candlewood Suites, EVEN Hotels and HUALUXE Hotels & Resorts.

Please log in to see the full content.



members only content

Video: Starwood's Frits Van Paasschen Shares 2014 Thoughts...

Frits Van Paasschen, Starwood Hotels & Resorts Worldwide president & CEO, shares his thoughts on growing global demand in the lodging industry and weighs in on travel trends in 2014. I think we will offer more services and actually lower costs because of technology, says Van Paasschen, explaining how his business model is unlike the airline industry.

Please log in to see the full content.



members only content

Belz Enterprises Establishes Peabody Hotels & Resorts

Belz Enterprises announced today that it has established Peabody Hotels & Resorts, a hotel and resort management venture that will leverage the ongoing brand success of Peabody Hotels. With this strategic shift in focus, the Memphis, Tennessee, based company is moving into asset/brand management within the luxury hotel segment.

Please log in to see the full content.



How to use all the pricing data available

While the amount of pricing and forecasting data might be overwhelming to revenue managers, experts suggest simplifying it and making data-driven decisions.

members only content

5R's of Digital Marketing and Social Media Engagement: Renew, Review, Repute, Replace and Respond

Hoteliers who didn't pay much attention to digital marketing and social media engagement last year will be playing catch up this year, as 2014 is looking to be the year of \"Internet Everything.\" Experts are predicting \"Millennials will become the core customer within the hospitality and travel industries over the next five to 10 years,\" and \"global travel to the U.S. will begin to rise dramatically.\" These travel trendsetters are international visitors are technologically savvy and expect hospitality providers to be digital-platform ready so they can communicate effectively using the appropriate social media channels.

Please log in to see the full content.



members only content

International tourism exceeds expectations with arrivals up by 52 million in 2013

International tourist arrivals grew by 5% in 2013, reaching a record 1,087 million arrivals, according to the latest UNWTO World Tourism Barometer. Despite global economic challenges, international tourism results were well above expectations, with an additional 52 million international tourists travelling the world in 2013. For 2014, UNWTO forecasts 4% to 4.5% growth - again, above the long term projections.

Please log in to see the full content.



members only content

In 2013, Travelers Smiled About Service, But Irate Over Internet, According To Latest Study Analyzing Over 14 Million Reviews Worldwide

TrustYou, working in conjunction with Donna Quadri-Felitti, Ph. D. at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, has developed its first global report identifying key trends in travelers' reviews and hotel satisfaction for the following three regions: North America, Asia Pacific and Europe, Middle East and Africa. Based on hotel reviews from across 250-plus sources, the data and insights are segmented by country/region and major markets. Review scores are based on TrustScore, TrustYou's aggregate score out of 100, pulling from all reviews written worldwide.

Please log in to see the full content.



London hoteliers worry over commoditization | hotelnewsnow.com
Hotels are commodities to some and unique, service-oriented escapes to others. In light of this, hoteliers must carefully weigh the growing needs of intelligent distribution and revenue management with the demands and desires of partners and guests. That was the central message Monday during a panel discussing the question Are hotels commodities? at the Master Innholders' 21st Annual Hotel General Managers' Conference. If hotels are trading on price, then, yes, hotels are segmented commodities, but if you add to your offering what is unique and special about any property or destination, then it's possible to get away from full-on commoditization, said Mark Lewis, managing director of hotel representation company HotelREZ.

members only content

Sochi Hotel Prices Up 121% for Winter Olympics

Hotel prices have increased by 121 per cent during the 2014 Olympic Winter Games in Sochi, Russia (7 23 February). One night during the Olympics will cost an average of 148*.

Please log in to see the full content.



members only content

ITB Berlin Business Travel Days: Knowing what is important tomorrow

Meeting place for business travel and event managers at the world's leading travel trade show outstanding papers and workshops latest: Peter Schaar, former Federal Commissioner for Data Protection and Freedom of Information, will speak about \"leaving a data trail on one's travels how accessible should traveller information be?\"

Please log in to see the full content.



members only content

Metasearch OTA Channels - The Who, What, Why and How of the Newest (and Potentially, Most Lucrative) Online Distribution Channel

Online travel agencies (OTAs) are a vital part of the supply chain and have been largely responsible for the rapid growth in online travel bookings across both mature and emerging markets. While the online channel has been a beneficial one for hotels, it has also placed a strain on budgets due to increased distribution costs (caused by high OTA commissions).

Please log in to see the full content.



members only content

Cornell Hospitality Research Summit 2014 Invites Innovative Presentations from Industry Executives and Academic Scholars

The Cornell Hospitality Research Summit 2014 has opened its search for forward- looking presentations on the future of service innovation. Designed as a forum for direct, research-based dialog between industry and academe, CHRS 2014 will focus on innovations and facilitate innovative networking throughout the entire hospitality and tourism industry. With a theme of \"The Future of Service Innovation: The New Science of People, Organizations, Data, and Technology,\" CHRS 2014 is scheduled for October 2014 at the Cornell School of Hotel Administration. \"Innovation is the lifeblood of the hospitality, travel, and tourism industry. As you see from the summit theme, we seek a wide, diverse range of presentations across all aspects of the hospitality and tourism industry,\" said CHRS 2014 co-chair Cathy Enz. \"We encourage people with innovative ideas to visit our website and submit a proposal. We want to hear about new ideas and also innovative solutions to existing challenges at this summit.\" \"CHRS 2014 will go beyond presenting new knowledge, although that is essential,\" added CHRS 2014 co- chair Rohit Verma. \"We want to dig deeper. We want to learn about the process of innovation. We want to learn how to create that new knowledge. That is why our theme includes the phrase 'new science.' \" CHRS 2014 will also celebrate the best innovative practices by presenting an exemplary practice award. \"We plan to build community around innovation by recognizing the best of innovative practices throughout the broadly defined hospitality and tourism industry,\" said Enz. \"We encourage you to nominate your own practices or those of other industry leaders for this award.\" More information about nominations for the award will be available at the conference website soon.

Please log in to see the full content.



members only content

The Top Trends in Search for 2014

In 2013, searchers evolved the way they sought information on the Internet, and towards the end of the year, search engines released their updates to better meet modern queries such as voice and conversational search. In 2014, we will clearly be able to see the effects of these new ranking methods. Social outreach, conversational intent, authority of the site, relevancy of the content to query and overall content quality will significantly impact the way your websites perform.

Please log in to see the full content.



members only content

eRevMax delivers 15% year-on-year growth in online revenue for Portuguese hotel

Considered an urban oasis in the centre of Lisbon, Inspira Santa Marta Hotel, has found its perfect online distribution partner in eRevMax. The high-end four star property trusts RateTiger Suite for efficient rate management and improved online growth.

Please log in to see the full content.



members only content

New Report from IHG highlights need for hotel brands to be 3D' to win future guests Global, Local and Personal

A new report published today by InterContinental Hotels Group (IHG), 'Creating Moments of Trust the key to building successful brand relationships in the Kinship Economy', suggests that to win guest loyalty in the future, hotels need to deliver a global, local and personalised experience. The research also shows that personalised brand experiences which resonate with the local culture are particularly important for the fast-growing number of international travellers from emerging markets.

Please log in to see the full content.



Luxury travel trends: Building on past successes | telegraph.co.uk
With so much innovation in the field, this year will see a plethora of new and exciting services enter the luxury travel industry. Alongside the emergence of interest in previously unpopular destinations, 2014 will also pave the way for brands to tweak and fine-tune ideas, concepts and trends birthed in previous years. Here are three key developments that will adopt more luxury-focused expressions and become increasingly tailored towards high-net-worth travellers in the coming months.

members only content

Marriage equality creates new hotel market | hotelnewsnow.com

Hotels in popular wedding and honeymoon destinations, such as Hawaii, could see increases in business from same-sex couples. As more jurisdictions legalize same-sex marriages, hotels that host destination weddings and attract honeymooners should see increases in business. However, to realize these additional revenues, hotel operators need to meet the needs and expectations of this market segment, sources said.

Please log in to see the full content.



members only content

Accor's ibis family reaches over 1,700 hotels

As a way of demonstrating to as many people as possible the absolute comfort guaranteed by Sweet Bed ibisTM, ibis (http://www.accor.com) came up with the ultimate test: sleeping where no-one has ever dared to sleep before. It persuaded adventurer Aaron Chervenak to accept the extraordinary challenge of sleeping at the top of Devil's Mountain in the heart of the Amazonian jungle. Ibis invites web users to share the expedition via an immersive website devised and designed by the agency BETC. The ultimate sleep will take Aaron and Sweet Bed by ibisTM to the highest point of this forbidding mountain for the most ultimate \"torture test\" a bed has ever known!

Please log in to see the full content.



members only content

Hotel Common Sense: Hotel Owners Must Remain Involved and Aware, Regardless of Brand, Location, Hotel size or Markets Served | By Dr. John Hogan

Owning a hotel can be either a delight or a nightmare, as it requires both capital investment and an ongoing commitment to paying attention to what your guests want and need. As the CEO of a company that serves and interacts with literally hundreds of hotel owners annually, I am cognizant of many of the challenges facing them, but not all. Early in my career, I learned the concept behind what I came to call Hotel Common Sense from a family of Vermont innkeepers who were savvy hotel owners.

Please log in to see the full content.



members only content

The Top 10 Questions Hoteliers Should Be Asking Their Website Design Vendor | By Max Starkov and Sara O'Brien

In the multi-screen world we live in today, hoteliers must meet the needs of their guests on every device. This means investing in technology that allows for the best user experience on the three screens: desktop, mobile and tablet.

Please log in to see the full content.



members only content

Emergence of Adventure Parks & Resorts; 6 Secrets to Adding WOW at Your Resort in 2014 | By Jeff Coy

Today's hotel guest is looking for an experience, not just the same old amenities. Meeting planners are looking for resorts that offer a unique on-site experience so they can avoid the hassle and cost of arranging vans to transport attendees to off-site locations. A growing number of resort owners \"get it\" and are leading the way. And now we are seeing another major trend in resort development --- the emergence of Adventure Parks & Resorts.

Please log in to see the full content.



members only content

Magnolia Hotels Expands Partnership with Stash Hotel Rewards

Magnolia Hotels announced today that it has expanded its partnership with Stash Hotel Rewards by adding properties in Dallas, Denver and Omaha to the largest point-based rewards program in the U.S. The addition of these properties to the Stash Rewards program comes on the heels of a successful partnership with Magnolia Hotel Houston, which joined in October 2012.

Please log in to see the full content.



members only content

Q&A: How Aloft Hotels Is Targeting Next Gen Mobile Travelers | skift.com

In the mid-2000s, Starwood Hotels wanted to recreate the success of its W Hotels brand in the select service market. The company first looked at existing hotel brands for any acquisition opportunities, but none fit the required parameters. So Starwood launched Aloft Hotels in 2008 from the ground up with the same focus on global lifestyle trends as W, yet at a lower price point for the mid-tier, highly-connected hotel guest of the future.

Please log in to see the full content.



members only content

Cachet Hotel Group Takes Full Ownership of URBN Brand in Shanghai, China

Cachet Hotel Group (CHG), announced today the completion of the acquisition of URBN Hotel inShanghai by CHG's co-founderRobert Roche. The transaction was announced as an all cash buyout for an undisclosed sum.

Please log in to see the full content.



members only content

HSMAI Europe reveals Best in Class Marketing Awards

HSMAI Europe reveals the first-time \"Best in Class Marketing Awards\" for the Top 20 extraordinary minds in sales, marketing and technology in Europe. Nominations are to be awaited until Thursday, January 23rd, 2014, 11:59pm.

Please log in to see the full content.



members only content

IH&RA in 2014: protecting the interests of the industry | By Casimir Platzer

In mid-2013 Casimir Platzer took over the reins of the International Hotel & Restaurant Association (IH&RA) as its new President. The Hotel Yearbook caught up with Casimir to find out about the organization's goals for 2014 and how he sizes up the key issues the industry is facing. The international Hotel and Restaurant Association (IH&RA) is the only international trade association exclusively devoted to promoting and defending the interests of the hotel and restaurant industry worldwide. Officially recognized by the United Nations, IH&RA monitors and lobbies all international agencies on behalf of this industry.

Please log in to see the full content.



members only content

Bali Hotel Guide's connectivity to RezGain is great news for hotels

With the continuing growth of tourism in Bali local accommodations of all sizes have a challenge to deploy their energy and resources in the most effective way possible. By developing a partnership with RateGain, Bali Hotel Guide has taken steps to help the Bali hotel market more efficiently access the large volume of potential guests seeking useful information and full-service assistance for their Bali vacation.

Please log in to see the full content.



members only content

Marriott International Renews Agreement with Leonardo

Leonardo Worldwide Corporation (formerly VFM Leonardo, Inc.), the leader in online visual content distribution for hotels, today announced that they will continue to work with Marriott International to strengthen the online visual presentation of Marriott properties through photo distribution and online merchandising.

Please log in to see the full content.



members only content

Shangri-La Residences Debuts In Yangon, Myanmar

Situated in Yangon's prime residential area in 15 acres of greenery overlooking the serene Kandawgyi Lake and sacred Shwedagon Pagoda are 240 elegantly appointed apartments that make up the Shangri-La Residences. Just opened to offer the brand's signature level of luxury and legendary hospitality, the apartments are housed in twin towers and range from two-bedroom units to four-bedroom penthouses with rooftop terraces. Exclusive residential facilities include a lounge and function room, gourmet shop, well-equipped gymnasium, tennis courts, swimming pool and covered car park.

Please log in to see the full content.



members only content

Reviews Influence Revenue: Infor's EasyRMS Factors Reputation into Mix with Meta-Reviews and TrustScores Coming into Play

TrustYou, a big data company with a focus on online reputation management (ORM) in the hospitality industry and developer of TrustScore, a barometer for guest satisfaction, is announcing the availability to view the influence and impact of social network reviews directly in the Infor EasyRMS application. Users of Infor EasyRMS, a cloud based revenue management solution specifically designed for profit maximization in the hospitality industry, will benefit from this increased analysis and data on the interface by providing real-time information that will impact pricing decisions to help optimize yields. The globally recognized TrustScore is an aggregate ranking, out of a possible 100, based on all of the online review feedback from over 250 sites. This integration will drive more informed decisions about pricing and revenue while factoring in the increasingly important world of online reviews.

Please log in to see the full content.



members only content

The 14 actions for hotels in 2014 | By Kelly McGuire

Here are my 14 actions that our analytic hospitality executives should put on their \"to do list\" in 2014. Five are higher-level helping you to build that strategic analytic culture we've been talking about. The remaining nine are more tactical but they will help you stay on top of trends I've been tracking that I think will have a major impact on the industry in the years to come.

Please log in to see the full content.



members only content

The Brown Hotel's New E-Commerce Strategy Delivers 31:1 ROI

The Hospitality Sales & Marketing Association International (HSMAI) has recognized Vizergy Digital Travel Marketingwith a gold Adrian Award for digital marketing excellence for its work on the Brown Hotel. In 2012, Vizergy recommended that the Brown invest in a new custom website design to achieve higher rankings on major search engines, increase website traffic and deliver a higher percentage of relevant and ready- to-book guests. Since going live with their new site in June of 2013, the Brown Hotel has already seen significant year-over-year increase in revenue and direct website visits.

Please log in to see the full content.



members only content

From spoonsful to ladlesful | By Georges Panayotis

They mobilized sometimes disproportionate marketing teams to give body to renewed discourse on values, services, and very generous offers. You asked for it, you got it all. All-inclusive, all-new, more beautiful all to stimulate occupancy at properties! But has the hotel product itself truly evolved? Have we not mostly tried to cover up a lack of change and concept renewal with an accumulation of offers that appear to be attractive but that are actually very costly? The unfurling of new concepts within already mature networks takes increasing amounts of time, and customers no longer understand and no longer accept such disparity within a single brand for several years. Budgets have been sacrificed to marketing when they should have been allocated to Capex. Never has a cataplasm on a wooden leg helped a person run faster, further, or better. If all management decisions rely on choices and priorities, it would be time for the pendulum to swing back to the product and concept and move away from appearances alone regardless how pretty they may be.

Please log in to see the full content.



members only content

DerbySoft Provides Hotel Metasearch Connectivity & Caching for Marriott International

As travel metasearch engine websites gain in popularity with travelers, more hotel companies are turning to DerbySoft for its metasearch online distribution connectivity and caching technology. One of the latest large hoteliers to work with DerbySoft is Marriott International. DerbySoft is based in Dallas, Texas, and Shanghai, China, and provides technology services to eight of the 10 largest hotel companies in the world, as well as many of the world's largest online travel agencies (OTA) and metasearch sites.

Please log in to see the full content.



HSMAI Reveals 2013 Lifetime Achievement Award Recipients

Kong, Kahn to be Recognized at Feb. 24 HSMAI Adrian Awards Gala

members only content

Booking.com Recognized by HSMAI Adrian Awards and Launches New \"Booking Epic\" Brand Campaign

Booking.com has been recognized by The Hospitality Sales and Marketing Association International (HSMAI) for its first U.S. advertising campaign, 'Booking.yeah', which launched in 2013. On the heels of this prestigious recognition, the company has just released its next brand campaign, this time putting the spotlight on Booking.com's vast range of accommodation.

Please log in to see the full content.



members only content

Business Travel to Fly Higher in 2014

Business travel finished 2013 with stronger than expected growth and heads into 2014 with a robust outlook, propelled in part by strong investment in international outbound travel, a poorly performing sector over the previous two years. U.S. spending on international outbound travel should jump a hefty 12.5% in 2014 to $36.7 billion, after just 1.8% growth in 2013 and an anemic 0.8% expansion in 2012. This revival will be helped in particular by steady improvements in the Euro-zone, the U.S.'s largest trading partner.

Please log in to see the full content.



members only content

Student Entrepreneurs Roll Out Concepts in Cornell Competition

Customized French pastries in Japan; medical tourism to Istanbul; Chinese tourism to Jeju, Korea; hotel employee training in Sri Lanka; and the world's best hummus. These concepts and five others are being presented in the 2014 Hospitality Business Plan Competition, sponsored by the Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). The teams are putting finishing touches on their written proposals, in hopes of advancing to the final round where they will be able pitch their concept to judges during HEC weekend in March 2014. In addition to cash prizes for seed money, the teams will gain the experience in conceptualizing, researching, and articulating a business idea, all skills they will need to have to successfully launch a business. Several concepts have grown out of the students' personal experience. For example, Yanlin Pei, who is on team myHealth, explained that the genesis of her idea came when a friend fell ill, needed to go elsewhere for treatment, and did not know how to start. myHealth thus will provide complete travel service support for patients traveling to Istanbul for orthopedic procedures. Another concept that captures the idea of doing well by doing good is Saira, which is in the process of setting up an urgently needed hotel training program in Sri Lanka. As explained by Harsha Chanrai and Felix Tabary, the island's industry is growing so rapidly that a training program will benefit both the industry and local residents. Members of team Triplanner have observed the need for a new travel approach that offers customized travel activities on the scenic island of Jeju, where one team member has personal experience. Another concept, Zeniden, which will offer space for company- approved midday naps, grew out of the observation of the value of naps. Two food concepts, Hummus Holdings and The Beer Lab, were created in response to consumers' desire for fresh, local

Please log in to see the full content.



members only content

IDeaS Introduces Hospitality Industry's First Integrated Mobile Solution, Updates Revenue Management Product Suite

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today launched the latest versions of its cloud-based revenue management solutions featuring the hospitality industry's first integrated mobile app with capabilities to view, update and deploy hotel pricing information.

Please log in to see the full content.



members only content

Segmenting Millennial Travelers Business vs. Leisure | By Teresa Y. Lee

In the past year, a lot has been said and happened in regards to Millennials and the hospitality industry. For example, there was exciting news from Marriott and Commune Hotels with the announcement of new brands geared towards Millennials, Moxy and Tommie, respectively. But due to the intense interest in the next generation of travel, a lot of noise has been added to the conversation as well, with the same repetitive points being made. Millennials are technologically savvy. Obviously. They are social and want a lobby design to reflect that where they can interact with others, but also practice isolated togetherness. Got it. Be on social media and connect with them instead of just pushing promotions. Yes, is this 2009? These are all things that should have been realized and acted upon by now. I summarized all these and the other top ten travel trends for Millennials a year ago. The one thing that has not changed is the huge spending potential from this age group and the need for the industry to capture their business and fit their lifestyle.These sweeping generalizations about millennials are not enough anymore. To truly gain their loyalty and thus, the money in their pockets, hoteliers and others in the travel industry must segment the millennial generation even further: millennial business travelers versus millennial leisure travelers. This article will go through the top two trends and opportunities in each of these segments and give one millennial's (read: my) viewpoint on each of these trends.MILLENNIAL BUSINESS TRAVELERS1. Millennials spend more per business trip than non-millennials.OPPORTUNITY: Companies should be offering more amenities to generate additional revenue that millennials are willing to spend money on.Due to their younger age group and point of their career they are in, it would be expected that millennials account for a lower number of business trips annually. However, there seems to be a geographical divide. BCG reports that millennials curren

Please log in to see the full content.



members only content

EU Hotels Look Forward to Positive Trading in 2014 but Must Adapt to Demands for Genuine Service, says HVS London

The hotel industry in the UK and across Europe is facing a positive 2014 with demand on the up from both leisure and corporate guests, transaction activity set to improve and lending becoming more easily available. Across Europe hotel development remains active with 360 hotel projects ongoing, an additional 60,000 rooms. Many are expected to open in 2014, with the balance in 2015 and 2016. A further 450 hotels (70,000 rooms) are currently at the planning stages, with the majority of projects to be found in the UK followed by Russia, Turkey, Germany and France*.

Please log in to see the full content.



members only content

Listen up, hotels: Every room needs free Wi-Fi | seattletimes.com

Really, it makes no sense. Cheap hotels have free Wi-Fi in the rooms. Expensive hotels don't. It is time that America's hotels make a resolution for 2014: Stop charging for in-room Internet access. Why? There are a million reasons, but here are four: * As technology races ahead, it is archaic not to offer it. * Hotels that still charge for Wi-Fi seem fuddy-duddy and dated. * The practice annoys guests and makes them feel ripped off. * The money hotels make on paid Wi-Fi from a few guests cannot be worth the loss of goodwill by all guests.

Please log in to see the full content.



members only content

Hotels 'disadvantaged' by web rivals, claims IHG boss | telegraph.co.uk

Fast-growing internet companies such as Airbnb should be subject to the same regulations as traditional firms, the chief executive of InterContinental Hotels Group has said. Richard Solomons claimed there is a slight naivety about online businesses and governments should treat internet firms many of which are developing into global powerhouses in exactly the same way as traditional companies.

Please log in to see the full content.



members only content

Christopherson Business Travel Acquires All Seasons Travel

Christopherson Business Travel has announced the acquisition of All Seasons Travel, forming one of the largest travel management firms in the country, expanding Christopherson's footprint beyond the western United States, where it currently ranks as the largest travel agency in the Rocky Mountain region.

Please log in to see the full content.



Knowledge Center Do you have questions to ask facebook, booking.com, tripadvisor and google?

HOTEL Yearbook (www.hotel-yearbook.com) is requesting your input for a series of interviews which it is planning with facebook, booking.com, tripadvisor and google. Your suggested questions will be reviewed and added to our interviews if judged relevant. Interviews will be published in HYB's upcoming Special Edition on Digital Marketing (FEB 25)... To post your questions go to http://www.hotel-yearbook.com/submitquestion.html



members only content

Video: Hotel Horizons Market Update - January 2014

Mark Woodworth and Jack Corgel discuss the latest Hotel Horizons forecast update and when and where future supply increases might become a concern. In an additional video they explain the science behind forecasting lodging supply.

Please log in to see the full content.



members only content

Online Video vs. Television Advertising in the Digital Age | By Frank Vertolli

Global advertising spend in 2013 will see steady growth of 3.5 percent, reaching $503 billion by the end of the year, with the largest share in television advertising, according to ZenithOptimedia. The travel and hospitality industries are in the top five markets advertising on this medium, spending more than $152 million collectively. Although television still leads the way, consumer expectations have shifted, and your marketing dollars should too.

Please log in to see the full content.



members only content

Infographic: Hotel Online Distribution 2014

London, 9 January 2014: As technology advances and the world of social media expands, more and more travelers are turning towards smart phones and tablets to book hotel rooms. eRevMax, the leader in hotel online distribution and channel management solution has released an Infographic \"Online Hotel Distribution\" to provide hoteliers with upcoming trends backed by relevant data. .

Please log in to see the full content.



members only content

Exclusive advice for hotels from Google, TripAdvisor, Facebook and Twitter | By Daniel Edward Craig

What words of advice do senior executives from Google, TripAdvisor, Facebook and Twitter have for hoteliers for 2014? While researching ReviewPro's most recent webinar, Top Social Media Strategies for 2014, I checked in with movers and shakers at the Big Four to find out. Their responses, below, provide rare insight from people who are helping to shape the future of social travel.

Please log in to see the full content.



members only content

French Hotel Industry Performances - November 2013

November was a difficult month for the French hotel industry, as performances generally stagnated. Indeed, without the presence of Paris and a number of dynamic destinations, the month's results would have been even more disheartening: hotel performance in regional France, the Cote d'Azur and most large cities was down on last year. Traditionally, November is a quiet month for the hotel industry, and the morose economic situation didn't help.

Please log in to see the full content.



members only content

The Las Vegas Syndrome | By Georges Panayotis

Economic globalization has not - fortunately - brought an end to the substantive differences that characterize, in particular, consumer behavior and that must orient the strategy of businesses.

Please log in to see the full content.



members only content

The Hotelier's Invisible Enemy | By Jean Francois Mourier

Although it's only the first week of 2014, a new enemy for the hotel industry has surfaced. While the majority of hotels are aware of its existence, most haven't realized the negative effect that it could have on hotels' revenues in the year to come (and beyond). This enemy has now grown larger than any of the international branded hotels and continues to grow even larger at great speed. This invisible enemy dramatically expands room inventory in cities worldwide and does not discriminate based on property type, star rating or geographical location.

Please log in to see the full content.



members only content

HotStats MENA Chain Hotels Market Review November 2013

Abu Dhabi hotels experienced a rise in all major performance indicators in November driven by a number of prominent events and an increase in leisure demand, according to the latest HotStats survey.

Please log in to see the full content.



members only content

Hotel Business Intelligence in Action: Interpreting Booking Pace | By Kevin Coleman

Business Intelligence (BI) is the process that is at the core of the \"big data\" articles and discussions that you have likely read about in the hospitality press this year. And while \"big data\", as the name implies, refers to harnessing information from massive amounts of data at the enterprise and industry levels, the core business intelligence processes and technologies supporting big data can and should be focused on individual business units - in our case, hotels.

Please log in to see the full content.



members only content

GM's eCommerce Checklist for Hotel Internet Marketing in 2014

Search engine algorithm and Internet marketing technology continue to evolve to adapt to the ever-changing consumer search behavior and trends. So what can hotels do to ensure optimized web presence? Milestone has generated a handy checklist and list of useful online tools GM's and DOS's can use to monitor and enhance their hotel's online productivity.

Please log in to see the full content.



Marriott Hotels Inspiring Meetings for the Next Generation

Today, Marriott Hotels, the flagship brand of Marriott International (NASDAQ: MAR), is launching Meetings Imagined, a first-of-its-kind concept that reinvents how meetings are planned, making them more visual, social, and purposeful. Featuring an online platform, MeetingsImagined.com provides expert tips, the latest meeting trends, and hundreds of inspirational images to spark creativity all curated by the objective of the meeting. Using the website, customers can collaborate with hotels to design custom experiences or view signature experiences featured at the participating test hotels, as well as post favorites images on social media sites, such as Pinterest and Facebook.



Hotwire Unveils First-Ever State of Travel Report Highlighting American Traveler Intentions for 2014
With the New Year upon us, Hotwire.com, a leading discount travel site, today unveiled its first-ever State of Travel Report highlighting American traveler intentions for 2014, which includes additional results from its third annual American Travel Behavior Survey. The survey, conducted online in October 2013 on behalf of Hotwire by Harris Interactive among over 2,000 U.S. adults ages 18 and older, revealed interesting facts about how different age groups intend to travel, and pinpointed 14 destinations for 2014 where people would most like to get away. To help travelers' \"intentions\" become reality, the experts at Hotwire have highlighted the best months to get a peak season experience at a fraction of the cost in each of the fourteen most sought-after cities.

members only content

How Hotels Can Be Less Dependent on OTAs in 2014

Year after year,Lodging Interactive has worked diligently to develop breakthrough services with robust business models to help hotels take power away from the Online Travel Agencies and place it back in the hands of owners, operators and marketers. In 2013, three proprietary programs emerged as leaders in this effort: Lodging Interactive's Guest Review System, HotelFAQs.com, and HotelWebPages.com.

Please log in to see the full content.



members only content

HotStats European Chain Hotels Market Review November 2013

Of the five European city markets featured, Barcelona, Frankfurt and Prague registered similarly flat revenue per available room (RevPAR) performance in November compared to the same period last year, according to the latest HotStats survey. However, gross operating profit per available room (GOPPAR) performance varied emphasising how misleading RevPAR can be as a KPI.

Please log in to see the full content.



members only content

9 Not-To-Be Ignored Trends For Hotel Distribution In 2014

Hotel organisations are looking to strengthen their expertise and efficiency in the distribution space. Indeed, today the onus is on distribution executives to not only handle their brand websites better, but also to manage their association with third-party channels much more efficiently.

Please log in to see the full content.



members only content

Surf's Up for Waikiki Hotels

One of the most popular resort markets in the United States, Waikiki, is famous for its beachfront hotels, long surf break, and traditional Hawaiian hospitality. Waikiki is a densely developed, pedestrian-oriented tourist district located between downtown Honolulu and Diamond Head National Monument, along the southern coast of O'ahu, the most populous of the Hawaiian islands.

Please log in to see the full content.



members only content

Knowland Completes Key Target Net Integrations in Q4

The Knowland Group, a leading provider of business development solutions for the hospitality industry, is proud to announce a series of new partnerships with Salesforce.com, CVENT, and SocialTables that will further integrate Target Net and Insight with key vendors associated with event planning.

Please log in to see the full content.



members only content

Wyndham Grand Orlando Resort Bonnet Creek Reveals Top Meeting and Events Trends for 2014

Planning the perfect event just got easier thanks to Wyndham Grand Orlando Resort Bonnet Creek, which today announced the top five trends for successful and memorable meetings and events in 2014. Compiled by the hotel's expert sales, meetings and catering teams who frequently serve gatherings in the hotel's two ballrooms, private and semi-private banquet rooms and small meeting spaces, the list divulges the latest trends from sustainability to social media turning up at events this year.

Please log in to see the full content.



members only content

HeBS Digital Helps Hoteliers Start the Year in Good Digital Health

This year will be another growth year in the hotel online channel, with further explosion in meta search, mobile and tablet channels, and dramatic effects caused by Google's Hummingbird algorithm update. We will witness the advent of dynamic price advertising and reservation recovery applications, as well as new online media retargeting and behavioral targeting opportunities.

Please log in to see the full content.



members only content

Send A Text, Get A Towel: Hotels Try New Concierge Concept | USA TODAY

At some Loews and Four Seasons hotels, you don't have to pick up a phone to ask for towels, a bottle of wine or even a bowl for your dog's meal. All you have to do is send a text. The Four Seasons Philadelphia and three Loews properties - two in Orlando and one in Nashville - have pilot programs that let guests make any request through text messages

Please log in to see the full content.



members only content

The Future of Proximity & Micro-Location Marketing [Infographic]

\"Location, location, location\" was once only a mantra in real estate, but it\"s found a new home in marketing as brands tighten their targeting on in-store shoppers. With the ubiquity of mobile devices and advances in location technology, brands can now send real-time, relevant ads to shoppers about to buy. To see how brands have leveraged location to make purchasing more personalized, take a look at this infographic developed by MDG Advertising.

Please log in to see the full content.



HSMAI Names 2013 Top 25 Most Extraordinary Minds in Sales & Marketing

In its 11th year, the “Top 25” list is annually compiled to highlight those who have made a sizeable influence on the hospitality, travel and tourism industries, and this year’s awardees will be recognized during a private ceremony co-sponsored by Expedia Media Solutions during the Adrian Awards Gala.

members only content

FHRAI - Indian Hotel Industry Survey 2012-13

The Federation of Hotel & Restaurant Associations of India is pleased to present the sixteenth annual edition of the Indian Hotel Industry Survey, in cooperation with HVS India. This survey includes in-depth information about the performance of hotels across various cities and positioning and provides several benchmarks for comparing hotel performance in India. We would like to thank the participating hotels for all the detailed information they have provided, thereby helping to improve the quality of this research.

Please log in to see the full content.



HSMAI Names 2013 Top 25 Most Extraordinary Minds In Sales & Marketing

The Hospitality Sales & Marketing Association International (HSMAI) today announced its list of the Top 25 Most Extraordinary Minds in Sales & Marketing as part of its annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis set to take place on Feb. 24, 2014.



members only content

HotStats UK Chain Hotels Market Review November 2013

In November, hoteliers in Scotland experienced a 6.3% increase in total revenues per available room (TrevPAR) and a 6.5% rise in gross operating profit per available room (GOPPAR), representing 14 consecutive months of year on year increases, according to the latest HotStats survey.

Please log in to see the full content.



members only content

2013 Digital Marketing Recap and a Preview of What to Expect in 2014

As hoteliers, it's easy to get overwhelmed. It seems like every week, there's something new in online marketing that we must be doing. 2013 was certainly not a dull year, and saw significant advancement in the increased usage of multiple screens by travel shoppers. Travelers who generally booked travel plans on their desktops began booking on their mobile devices and tablets.

Please log in to see the full content.



members only content

Smart Hotelier's 2014 top10 digital marketing resolutions | By by Max Starkov & Mariana Mechoso Safer

Whether you've experienced digital marketing success this year, or have continued to struggle with your direct online channel strategy, now is the perfect time for reflection and planning ahead. We asked Max Starkov and Mariana Safer of HeBS Digital to share their thoughts new year's resolutions, actually on improving the chances for success in the year to come.

Please log in to see the full content.