Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2015

July

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HSMAI Accepting Entries for 2015 Adrian Awards Honoring Excellence in Travel Marketing

The Hospitality Sales and Marketing Association International (HSMAI) is accepting entries for its 59th annual Adrian Awards, which honors noteworthy achievement in travel advertising, digital marketing and public relations.

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Hotel Zelos San Francisco joins Personal Luxury Resorts & Hotels

Benchmark Hospitality International, a leading U.S.-based hospitality management company, today added one of San Francisco's most prestigious boutique properties, Hotel Zelos San Francisco, to its Personal Luxury Resorts & Hotels brand collection. The luxury hotel is owned by Pebblebrook Hotel Trust (NYSE:PEB) of Bethesda, Maryland. Alex Cabaas, Benchmark's president & CEO, made the announcement.

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Hotel Industry First: nSight Benchmark Report Compares Hotel Website Traffic to Third Parties

nSight, the leader in online consumer shopping intelligence for hotels and destinations, today announced its new Hotel Online Traffic Report. An industry first, the \"HOT Report\" benchmarks what consumers look like who are shopping a hotel website against consumers who are shopping that same hotel across thousands of third-party travel sites. This helps hotels identify consumers to target with marketing in order to drive more traffic and bookings to their own sites. The HOT Report is a revolutionary next step for hotel marketers who want to shift share to direct channels in a smart, targeted way.

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[Infographic] Sojern's Q2 Global Trave Insights Report Uncovers New Globally Trending Destinations and Offers Travel Forecast

LONDON, July 30, 2015 -- Sojern, the world's leading performance marketing platform for travel brands, today released its Q2 Global Travel Insights Report based on the rigorous analysis of more than a billion traveller intent data points across the globe.

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St Moritz Hotel's online bookings soar with Guestline

St Moritz Hotel, a 48 bedroomed luxury resort, with 13 self-catering apartments and 34 self-catering villas, situated in Cornwall, has seen their online bookings soar as a result of their new website and online booking platform from Guestline (www.stmoritzhotel.co.uk).

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Amazon Travel Doubles Hotel Coverage and Appoints Former Expedia Exec as GM | skift.com

In a sign of its commitment to its growing hotel business, Amazon appointed Tim Lane, an ex-Expedia lodging-operations director, to the new position of general manager of Amazon Destinations. Lane has been director of Amazon Local sales and operations since August 2013, after having left Expedia a few months earlier, and was working on Amazon Local's burgeoning hotel program. With Lane now in place as general manager, Amazon has redesigned its Amazon Destinations pages and doubled its hotel coverage from three to six metro areas, and from 17 to 35 destinations within driving distance of those metro areas.

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Cendyn CEO Charles Deyo Named US Gamechanger of the Year in ACQ Global Awards 2015

ACQ5 magazine, a leading M&A magazine news site, recently awarded Cendyn CEO and Founder Charles Deyo with its prestigious ACQ Global Awards 2015 U.S. Gamechanger of the Year award for hospitality marketing solutions. The ACQ Global Awards honor the leading deal teams, firms and professionals whose activities set the standards for major markets worldwide. Nominations are provided based on reader insight and experience.

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HSMAI Accepting Entries for 2015 Adrian Awards Honoring Excellence in Travel Marketing

The Hospitality Sales and Marketing Association International (HSMAI) is accepting entries for its 59th annual Adrian Awards, which honors noteworthy achievement in travel advertising, digital marketing and public relations.

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France forbids rate parity clauses by law - HOTREC Reports

On 9 July 2015, the French National Assembly took an important decision by adopting in the final vote of the 'Law Macron' the deletion of any rate parity clauses from contracts between hoteliers and Online Travel Agents and qualifying the term of the contracts as \"mandate contract\". This is the first decision at legislative level in Europe to ban explicitly rate parity clauses from such contracts. With this decision hoteliers in France regain their entrepreneurial freedom and will be able to offer their customers any trade or tariff advantage they consider appropriate. France is thus the second country after Germany, where public authorities decide to ban rate parity clauses from OTA contracts.

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Rebranded hotels rejuvenate their profits | news.cornell.edu
Checking in on whether the brand names of hotels matter, business researchers find that occupancy rates after rebranding properties that change from one franchise to another increase over 6 percent. Additionally, revenue per room jumps more than 4 percent and operating profits climb nearly 3 percent, says a new study in forthcoming edition of the Journal of Marketing Research. About 60 percent of this increase is attributed to the change in brand, said authors Professor Chekitan Dev, Cornell's School of Hotel Administration; lead author Professor Yi-Lin Tsai, University of Delaware; and Professor Pradeep Chintagunta, University of Chicago, in the study, What's in a Name? Assessing the Impact of Rebranding in the Hospitality Industry.

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This Apartment Travels From Tokyo To Paris In An Instant | fastcodesign.com

It starts as a blank white room. A white bed. A white comforter. A white table. A white couch. But moments later, thanks to the magic of a few projectors, the space gets all new materials, finishes, and decor, taking you to Bali, Tokyo, Penang, or Pariswhere you can even look out the window and see the Eiffel Tower. The project was a promotion by Airbnb Singapore to celebrate the romance of traveling to various homes and cultures around the world.

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CBRE Hotels Australian hotel market update

While the fundamentals in many of Australia's traditional property asset classes are benign, the dynamic characteristics of the hospitality market continue to place the hotel sector under the investment spotlight. According to CBRE Hotels' latest Australian Hotel Market Update, RevPar grew by 3.4% across Australia's major hotel markets in the first half of 2015, relative to the previous corresponding period.

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Historic South African Vineyard Hotel Transitions to Latest IDeaS Revenue Management System

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced The Vineyard Hotel and its two sister hotels, The Townhouse Hotel and Oude Werf Hotel, have deployed its latest and most scientifically advanced automated revenue management system, IDeaS G3 RMS.

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Notes from the 3rd Annual Travelers Mindset Conference, Co-Hosted by HeBS Digital, Google & HSMAI

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm co-hosted the 2015 Travelers Mindset Summer Conference along with Google and HSMAI Greater New York Chapter at the Google Headquarters last week, Wednesday, July 22nd.

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HotStats European Chain Hotels Market Review June 2015

Gross Operating Profit per available room (GOPPAR) at hotels in Amsterdam and Hamburg surged by 15.0% and 14.2% respectively in June, according to the latest HotStats.

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Serenata and TrustYou team up to help hotels personalize their guests' experiences

Serenata IntraWare, one of the leading CRM providers (customer relationship management) for the hospitality industry, teams up with TrustYou, global leader in online reputation management (ORM) software, to launch the first ever solution that allows hotels to combine online reviews and social media feedback with reservation data. Dubbed \"ORM meets CRM,\" the solution allows hotels to truly personalize their guests' experience throughout all phases of the customer journey.

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GBTA Foundation Annual Forecast Predicts Global Business Travel Spending to Hit Record High of $1.25 Trillion in 2015
Despite recent economic turbulence, China business travel will increase by 61 percent over the next 5 years, from $261 billion in 2014 to $420 billion in 2019. That increase is greater than the increases in business travel growth in the next 8 largest countries combined, including the U.S., Germany, India, U.K., Indonesia, France, Turkey and Japan.

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Stash Hotel Rewards Expands New York City Network with Three New Hotels

Stash Hotel Rewards, the nation's largest point-based loyalty program for independent hotels, today welcomed to its network three New York City hotels the Condor Hotel, The French Quarters Guest Apartments and the Park South Hotel. The new partnerships give Stash members traveling to the Big Apple more opportunities to earn and redeem points at some of the city's most culturally-rich, independent properties.

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Milestone Digital Marketing Conference Showcases Evolving Digital Strategies for Hotel Direct Revenue Streams

Milestone Internet Marketing announces the dates and agenda for their 2nd annual Digital Marketing Conference on September 14th and 15th at the Hyatt Regency Santa Clara. This one-of-a-kind and highly interactive conference will present today's most innovative digital marketing strategies, with hands-on learning experiences, to give hotels and businesses insight into the ever-evolving digital world.

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The Surprising Psychology Behind Successful Hotel Websites

Some hotels are more beautiful or more grand than others. Some are placed in more stunning locations. Then, there are the hotels that are simply better at convincing people to book than others. Don't count it as a fluke or good luck. These successful hotels are reaping in direct reservations because they learned how to tap into the psychology behind buying behaviors and encourage them by implementing psychology and human behavioral insight into their hotel Website design.

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Africa Uncovered: American Express Meetings & Events Examines Perceptions Of The Region Among Meetings Professionals

American Express Meetings & Events released new research today exploring the factors impacting the selection of Africa as a rising meetings and events destination. The study, titled \"Emerging Africa: Exploring Meetings on a Changing Continent,\" offers the meetings and events community an inside look into the perception and intentions of corporate and supply-side meetings professionals and provides insights into how meetings professionals view meeting capabilities within specific African regions. With its results, the study highlights the importance of evaluating perceptions, as well as the benefit to be gained from education by regional suppliers, in informing destination selection as part of a meetings and events program.

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New Research From Booking.com Reveals the Impact That Spontaneous Travel Has on Love, Life and Happiness

Maybe money really can buy you happiness - in the form of a spontaneous vacation that is. We all look forward to our long awaited and much planned vacations but taking a spontaneous trip could be the key to relieving stress, being happier, and adding more romance into our lives, according to new research released by Booking.com, the world leader in booking accommodations online.

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Global Rescue App Helps Travelers Stay Informed and Prepared Amidst Rising Threats

As threats to global travelers increase in countries throughout the world, Global Rescue has developed an app to help keep travelers safe and support enterprises in meeting their legal Duty of Care responsibilities. The Global Rescue app puts critical medical, security and other essential real-time travel intelligence at travelers' fingertips. In an emergency, the app also puts travelers in immediate contact with Global Rescue's medical and security teams which are comprised of the paramedics, physicians and military special operations veterans who staff the company's global operations centers.

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Trondent Announces Launch of World Bank Group on Authorizer Pro

Trondent Development Corp., a leading provider of web based data management and software services for the global travel industry announces today that The World Bank Group is set to launch Authorizer Pro on August 10, 2015. The World Bank Group has utilized Trondent's ProFILER Express, profile management system since 2013 and is expanding its relationship to include the global roll- out of Trondent's next generation pre-trip authorization system.

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Euro vs. British Pound Comparison: Hotel Prices up to 21% cheaper in GBP; 15% more expensive in Euros

With the pound at an eight year high against the euro, hotel search website trivago.co.uk has analysed the average cost of a hotel room in both euros and pounds. Based on the 12 most popular countries in the Eurozone, prices in July 2015 compared to July 2014 have increased in euros and decreased in pounds.

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Twitter Video Bandwagon

Facebook is not the only social channel that jumped on the video wagon. Twitter announced, January 2015, a new video feature allowing users (People and Business pages) to capture and share videos directly from the Twitter app. Twitter only allows 140 characters of content, adding video drastically increases the ability to unfold the conversation to boost your follower's engagement, and increase your Twitter followers. Building strong authority on Twitter today is more crucial than ever due to the Twitter-Google Partnership, for both generating higher social influence and free organic reach. The unique feature lets users either capture 30 second videos and share them instantaneously or upload them from your mobile device. To get the best out of the new Twitter video feature for your hotel, we recommend following some of the Twitter video best practices for the hospitality industry outlined below,

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DHISCO to Open Global Travel Database for College Competition

DHISCO Inc., the world's leading hospitality distribution company, and the Innovation Greenhouse at the University of North Texas in Denton today announced the Big Data Challenge, which will provide competing student, faculty and community teams 60 days to analyze, mine and derive insights from data supplied by the international travel company.

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Hotel Internet Services Releases An Intimate Look at Hospitality Wi-Fi
Hotel Internet Services is well-known for installing uncompromising Wi-Fi networks to the hospitality industry. In order to keep our finger on the guest pulse, we recently conducted a survey of over 500 hotel guests to determine how significant a role Wi-Fi was in their travels. Then to understand the hotelier side, some 200 hoteliers were surveyed to get their input on this all important amenity.

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2016 Global Travel Price Outlook Reveals Six Global Hot Spots

New research identifies six hot spots India, China, Colombia, Mexico, Singapore and Australia where increased business travel demand is driving significant air price increases. This is despite global air travel prices displaying signs that they will be essentially flat in 2016.

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Airbnb Overhauls Service for Business Travelers - site has attracted 250 companies so far | bloomberg.com
Marc McCabe has become a familiar name among people working in human resources departments around Silicon Valley. When it's time to compile travel expenses for the month, McCabe, who runs the business travel group at Airbnb, would manually send out invoices and Excel spreadsheets breaking down how much a company's employees spent on room rentals. As the number of companies using Airbnb has ballooned to 250, McCabe's monthly e-mails and the kludgy system of creating custom coupon codes that employees must enter when booking travel have not stood the test of time.

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Marco Polo Hotels' 2015 Marketing Conference Recently Held at Niccolo Chengdu

Marco Polo Hotels' 2015 Marketing Conference was recently held at their newest luxury hotel, Niccolo Chengdu. The hotel is located in the renowned International Finance Square complex in the capital of Sichuan, China.

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USA Dominates Top Travel Destinations Outside Asia Pacific for Australian Business Travellers, American Express Global Business Travel Data Reveals

Australian business travellers are most frequently travelling to cities in the United States (US) when travelling outside of Asia Pacific (APAC), according to data from American Express Global Business Travel (GBT). The strengthening US economy appears to be driving an influx of business travellers to many key US cities, with seven out of the top ten international locations beyond Asia Pacific being located in the US.

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American Express Global Business Travel Reveals 100 Business Travel Moments That Changed History

Behind every great business moment, there was business travel. For example, in 1953, C.R. Smith, president of American Airlines and R. Blair Smith, a senior sales representative for IBM, were introduced on a flight by a flight attendant. The two men were seated next to each other and spent the next several hours talking. During that flight they would agree on the framework of Sabre Corporation, which was co-founded by American Airlines and IBM in 1960.

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Airbnb Launches Global Product Suite for Businesses

Airbnb, the world's leading community-driven hospitality company, announced the global expansion of its Business Travel program with the launch of a new product suite aimed at making Airbnb easier to use for companies. Starting today, companies around the world can swiftly sign in to Airbnb and have access to a range of features to support business trips. The suite of tools provides visibility into employee travel itineraries booked through Airbnb, financial reporting data, and central billing to improve the business travel experience for travelers and travel managers.

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Making the most of brand.com

From hotels to airlines and restaurants, a big focus today is driving direct bookings and why not? After all, why should you pay commission to a firm for the privilege of selling your inventory if you can own the customer relationship?

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HSMAI's Washington DC Chapter to Host State-of-the-Industry Event

The Hospitality Sales and Marketing Association International's Washington DC Chapter will host an educational and networking event, Budget Season Is Coming, and You Don't Know Where to Go, for area hotel industry professionals Aug. 13 beginning at 4 p.m. at the Renaissance Washington, DC Downtown Hotel.

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Leading Speakers Announced for Travel Industry Exchange in Orlando

Questex Travel Group today announced an impressive line-up of speakers who will lead panel discussions and educational seminars for its Travel Industry Exchange event Sept. 15-17 at Disney's Coronado Springs Resort in Orlando, Florida.

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Disruption Equals Opportunity for Tech Entrepreneurs, Says Cornell Panel

The explosion of new technology has created opportunities for entrepreneurs, as the cloud opens new avenues for service operations. However, the cloud alone is not sufficient for success, according to participants in the first Technology Entrepreneurship Roundtable, held at the Cornell University School of Hotel Administration (SHA). In addition to the cloud, businesses need support from the crowdthat is, the business has to find products and services that meet consumers' needs. Highlights of the roundtable are presented in a report from the Center for Hospitality Research (CHR), \"Utility and Disruption: Technology for Entrepreneurs in Hospitality,\" by Mona Anita K. Olsen and Kelly McDarby. Olsen, who chaired the roundtable, is an assistant professor at the SHA, where McDarby is a senior. The report is available from the CHR at no charge.

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PwC Hospitality Directions: Spotlight on connected devices

Today's nice-to-have tech options will soon be tomorrow's need-to-have necessities in the hypercompetitive hospitality space. This report shares insights into the behaviors of mobile users, and how digitally savvy, connected guests will impact hotel and resort operations. It further details what operators can do to enhance a connected guest's experience to stay competitive in this evolving landscape.

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Why hotels must make room for innovationand little bunnies: A talk with Cathy Enz | accenture.com

As a Professor of Innovation & Dynamic Management at the Cornell University School of Hotel Administration, can you tell us why innovation management is so key for the hospitality industry? Innovation is about growth. In a mature industry like hotels, realizing above average rates of return and meeting performance expectations demand innovation. But hotels can't innovate by doing the things that they have been doing all along. Commercializing new ideas means rethinking, reinventing and modifying the status quoit's not about what worked yesterday.

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Are runways above city streets the future of airports? | telegraph.co.uk

Who needs a third runway at Heathrow when planes can take off and land in city centres? This is the thinking of architecture graduate Alex Sutton who has designed an airport to exist above the streets and canals of Stockholm. The 25 year-old from London's Bartlett School of Architecture says the proposal would aim to both alleviate the pressure on airport capacity but also challenge how mundane and ordinary the aviation industry has become.

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PKF Consulting USA Lodging Insights - July 2015

Mark Woodworth and Jack Corgel discuss recent pessimism in the lodging industry and what to expect for the balance of 2015 and 2016. Mark then gets Jack's opinion on recent trends in labor costs for hotels. PKF Consulting, USA (www.pkfc.com), a CBRE Company, is an advisory and real estate firm specializing in the hospitality industry. PKF Hospitality Research is the research affiliate of PKFC. The firm has offices in New York, Boston, Indianapolis, Nashville, Chicago, Philadelphia, Washington DC, Atlanta, Jacksonville, Tampa/Orlando, Houston/Dallas, Los Angeles, Bozeman, and San Francisco. 

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AH&LA Applauds FTC Action To Alert Consumers On Rogue Online Booking Sites

The American Hotel & Lodging Association (AH&LA), the sole national association representing all segments of the 1.8 million-employee lodging industry, today welcomed action by the Federal Trade Commission (FTC) alerting consumers about deceptive online hotel booking sites, which trick consumers into thinking they are booking directly with the hotel. The agency posted two blogs (see links below) about these deceptive practices, warning consumers of this growing problem and offering advice on how to avoid scams.

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Guests introduce Mission Point Resort to 120,000 social connections in 3 months with Flip.to

Mission Point Resort, an immersive getaway on Mackinac Island in Michigan, has tapped the Flip.to brand advocacy platform to reach a massive new audience of future guests and drive direct bookings.

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Constant Connectivity, Mobile Applications, and Digital Wallets Part of Technological Transformation Changing the Face of Business Travel, According to First-Ever Global Business Traveler Sentiment In

Alexandria, VA (July 16, 2015) Mobile technologies including Wi-Fi, travel apps and digital wallets are transforming business travelers' experience around the globe. That's according to the first-ever GBTA Global Business Traveler Sentiment Index, research from the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA), in partnership with American Express.

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Global Hospitality Services: Bespoke Hotel Sales And Marketing

Global Hospitality Services are leading the way when it comes to expertise of hotel systems, with an innovative approach to developing partnering hotel's sales reach, and first-of-their-kind white label services.

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HSMAI Greater New York Chapter Honors Marriott for Tourism Achievement

The Greater New York Chapter of the Hospitality Sales and Marketing Association International (HSMAI) has awarded Marriott branded hotels in New York City with the 22nd Annual Frank W. Berkman Tourism Achievement Award and named the 2015 honorees for the Annual Hospitality Awards of Excellence.

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Chinese State-Owned Luxury Hotelier NUO Taps Zeng Fanzhi As It Plans Global Expansion | artnet.com

Renowned Chinese artist Zeng Fanzhi, Kempinski Hotels, and a host of culture and design experts are helping a state-owned tourism company give the Chinese Dream\" an ultra-luxury image with NUO, a new Chinese hotelier with big global ambitions. With branding undertaken by German luxury hotelier Kempinski and French consultancy Landor in consultation with Chinese historians and design experts, the Beijing location can be thought of as a modern interpretation of a Ming dynasty scholar's studioalbeit a much more opulent version. We have moon gate-shaped doors, the furniture is Ming design; the style, the pattern is from Ming design as well,\" says NUO Beijing General Manager Adrian Rudin.

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HSMAI's Washington DC Chapter Announces New Advisory Board

The Hospitality Sales and Marketing Association International's Washington DC Chapter has announced the appointment of new advisory board members, including representatives of the region's top hotel companies.

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J.D. Power: Hotel Guest Satisfaction Reaches All-Time High; Incidence of Problems Hits Record Low

The Ritz-Carlton; Omni Hotels & Resorts; Hyatt Place; Drury Hotels; Wingate by Wyndham; Microtel Inn & Suites by Wyndham; Homewood Suites by Hilton; and Candlewood Suites Each Rank Highest in Guest Satisfaction in Their Respective Segments

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Langham Launches Optimum Programme - corporate rate programme for SMEs

Langham Hospitality Group has launched the Optimum Programme designed specifically for the small medium enterprises (SMEs) in mind. \"We understand that in today's dynamic and competitive business environment, SMEs need to strive to maximize and provide optimum value for every dollar spent,\" said Simon Manning, vice president of sales and marketing, Langham Hospitality Group. \"Langham has specifically created the Optimum Programme to provide these SME businesses that usually do not have the volume to qualify for the preferential rates, can now enjoy benefits and corporates rates when they stay with us.\"

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Sheraton Hotels & Resorts Reveals New Visual Identity with Launch of Fully Re-Designed Sheraton.com

Sheraton Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), has revealed a first look at the brand's all new visual identity with the re-launch of Sheraton.com. The first phase of a larger brand repositioning, the revamped website features an enhanced user journey, high-end design, artful photography, and a modern color palette. The redesign is the latest of many initiatives underway for Sheraton 2020, a bold 10-point plan to position Sheraton as the premier global hotel brand of choice, everywhere.

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Chinese Dragon Still Building Steam With Strong Growth in Chinese International Travel Numbers

The continued, sustained growth in the number of Chinese international travelers presents huge opportunities for the global tourism industry and hoteliers, reveals the Hotels.com Chinese International Travel Monitor (CITM) 2015. According to the latest major annual study from Hotels.com, tech-savvy, younger and more affluent Chinese form a substantial part of the 20 percent growth in outbound mainland Chinese travelers, reaching 107 million in 2014[1]. The report also highlights the need for hoteliers to cater to Chinese travelers' needs such as Chinese-speaking staff, Chinese-language tourist guides and dedicated websites.

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IDeaS Boosts Academic Partner Program

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced major updates to its Academic Partner Program, a worldwide educational curriculum designed to support educators in enabling students the opportunity to gain hands-on experience with the practice and theory of revenue management through scenario-based games and online tools.

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Milestone Receives Best in Class Honor from IMA Awards

Milestone Internet Marketing, hospitality industry's leading provider in digital marketing won the highest honor possible with Best in Class awards for its websites at the recently announced Interactive Media Awards (IMA). The Best in Class award is the highest honor bestowed by the Interactive Media Awards - it represents the very best in planning, execution and overall professionalism. In order to win this award level, the website had to successfully pass through a comprehensive judging process, achieving very high marks in each of the judging criteria - an achievement only a fraction of sites in the IMA competition earn each year.

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UNWTO calls for higher financing for tourism in development cooperation

Despite its wide-reaching socio-economic impacts, tourism still receives limited attention as a tool for development. On the occasion of the Third International Conference on Financing for Development (Addis Ababa, Ethiopia, 13-16 July), UNWTO calls for higher support for tourism in international financing for development flows to maximize the sectors contribution to sustainable development across the globe.

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PATA Report Puts a Focus on Indigenous Tourism and Human Rights in Asia and the Pacific Region

As the world becomes increasingly interconnected, the Pacific Asia Travel Association (PATA) recognises the various pressures and threats that many global Indigenous communities face and in collaboration with the World Indigenous Tourism Alliance (WINTA), focuses the travel and tourism industry's attention on the issue through the release of the report on Indigenous Tourism & Human Rights In Asia & the Pacific Region.

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The So Luxury Apartments install Guestline's proven solutions

The So Luxury Apartments are the latest serviced apartment providers to select and implement Guestline's cloud hosted property management system designed specifically for this ever burgeoning sector.

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Marriott International is Changing the Game in Lifestyle Hospitality

Marriott International, Inc. (NASDAQ: MAR), is tapping into the world's top influencers to help shape and guide its evolution as an emerging leader in lifestyle hospitality. With an eye on identifying key trends and what inspires millennials and next generation consumers, the company hosted its first Cultural_Game_Changers_Londonthought leaders' forum at the London EDITION.

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New Greek Taxes Will Increase Tourist Burden at Hotels and Restaurants | skift.com

An hour west of Athens, the pebbly beaches by turquoise waters and pine-covered mountains are nearly empty as the Greek sunbathers who normally pack them stay home amid fears their country's economy could implode. Only a few dozen people sit down for a fresh grilled seafood lunch at the beachside restaurant Mary Cromba has owned for 15 years in the tiny village of Psatha. That's down from the hundreds she served most days last year in July. Now beachgoers on day trips from the capital find parking spaces easily and haul their own food in coolers.

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At Extended-Stay Hotels, a Sense of Home (or a Party) | nytimes.com

Mike Jones spends about 100 days a year on the road in his work as an executive at a chemical company. Traveling from his home in North Carolina to as far as Malaysia and Thailand, he prefers extended-stay hotels. They offer an atmosphere that feels more like home, but with the reliability of a national chain, he said. Experts say these hotels are becoming increasingly attractive to business travelers. Occupancy rates at extended-stay hotels have increased to 76 percent in 2014, from 64 percent in 2009, according to Smith Travel Research.

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HeBS Digital, Google, and HSMAI Greater New York Chapter to Host the 3rd Annual 2015 Travelers Mindset Conference

For the 3rd consecutive year, HeBS Digital, Google and HSMAI will jointly host the 2015 Travelers Mindset Summer Conference. The conference which is currently open for registration will be held at the Google headquarters in New York City on Wednesday July 22nd, 2015 from 12:00 p.m. to 2:00 p.m.

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Zaplox Integrates Mobile Key Services with ASSA ABLOY Hospitality Hotel Locking Solutions

Zaplox, a market innovator of advanced Mobile Key Services for the global hospitality industry, announces its integration with the ASSA ABLOY Hospitality Mobile Access solution. This integration allows any property with RFID-ready locks installed to easily implement mobile access functionality for their guests, while experiencing the unique operational benefits that Zaplox Mobile Key Services provide. ASSA ABLOY Hospitality (formerly VingCard Elsafe) is the leading global provider of advanced hotel locking solutions with locks installed in over 7 million hotel rooms worldwide, thereby creating tremendous opportunity for Zaplox to further penetrate the global market.

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Duetto Announces Full Integration with WebHotelier's CRS Technology

Duetto, the market leader in hotel profit optimization technology, announced that its revenue strategy solutions have been fully integrated with WebHotelier's on-line booking engine and marketing platform, making Duetto's powerful new insights on pricing and demand available to more than 3,000 hotels in 45 countries.

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Mobile and Millennials Is Your Website Ready?

Millennials are the generation of mobile. With 90% of the millennial generation having a mobile phone, it's no real surprise that your hotel website being mobile friendly is crucial. Not only does your site need to be mobile compatible, but it needs to be beautifully designed, user friendly, and show relevant content for this generation. Surveys suggest that this group is not always thrilled by the mobile experience that they receive from businesses. Millennials expect, and even demand that your business be accessible by mobile, and if it isn't, they will leave.

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Best Western Launches \"It's Personal\" Executive Blog

With more than 40 years of experience in the travel sector and the longest tenure of any major hotel brand CEO, Best Western International President and CEO David Kong has a unique view from atop the hotel landscape. Kong will share his perspective along with the personal stories that have defined his leadership journey in a new executive blog entitled \"It's Personal.\"

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Virgin's First Hotel Got Rid of Everything We Hate About Hotels | yahoo.com

Everyone who works at the new Virgin Hotel is impossibly chic ... but in an incredibly accessible sort of way. Let's start with the minibar. It's a very good place to start. In all my years of visiting hotels for both business and pleasure, the minibar has become a true source of discontent. While they're handy in a pinch, the amount of egregious price gouging that occurs in those diminutive refrigerators is criminal.

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The Rise of Lifestyle Hotels and the Culture Driving Them | Skift Podcast
Lifestyle hotels were once a niche segment of the larger hotel industry, but have since grown to become the most talked about and coveted of hotels. Much of the appeal of these well-designed properties is the expectation of a branded guest experience. Front-line staff become brand ambassadors who are as responsible for assisting guests and perpetuating the brand through their words and actions. Staying on brand is an obsession for most companies, but becomes especially difficult when spread across multiple properties and hundreds of employees. What this external success ultimately comes down to is a strong internal culture.

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BridgeStreet Global Hospitality Reveals New \"Digital Nomad\" Insights

BridgeStreet Global Hospitality the leading solution for international serviced apartment experiences today reveals new intel into global professionals' preferences when it comes to living and working remotely, a trend termed as the \"digital nomad\" lifestyle. The company's upcoming BridgeStreet IQ Report: Digital Nomads was announced today at the Serviced Apartment Summit in London, featuring insights from a poll of more than 30,000 professionals globally.

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The Marriage of High-Tech and High-Touch Define the Optimal Future Travel Experience

It's not always about having an app for that! While today's technology is making travel easier than ever, new research from American Express Travel, which marks its 100th anniversary this month, reveals that future travelers will tap into both high-tech options and high-touch human service in order to achieve the ultimate travel experience. Ninety-three percent (93%) of travelers said that despite digital advances in the travel industry, the value of personal service cannot be replaced. Additionally 83% of Millennials place a premium on personalization and are willing to have brands track their habits in exchange for a more bespoke experience.

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International tourist arrivals up 4% in the first four months of 2015
International tourism demand continued to be robust between January and April 2015 with tourist arrivals increasing 4% worldwide according to the latest UNWTO World Tourism Barometer. Almost all regions enjoyed strong growth. Prospects for the May-August period remain upbeat, with close to 500 million tourists expected to travel abroad during these four months.

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Sabre Tests New Hotel Digital Marketing Program from Google

Sabre Corporation (NASDAQ: SABR) is launching a beta test of a new hotel digital marketing program from Google designed to help drive more bookings. The Google Hotel Ads Commission Program combines the benefits and reach of Google Hotel Ads with the hotels' existing commission programs by making the hotels' best available retail rates searchable and bookable on Google.

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Choice Hotels Hires the Ultimate People Person

Today, Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, announces that New York native Andrea Fasano has been hired as the brand's first Choice Hotels Ultimate People Person (#ChoicePeoplePerson). The role was created to celebrate the relaunch of the Choice Hotels brand and embody the company's mission of bringing people together through travel and establishing meaningful in-person connections.

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LeisureLink Unveils Mobile App for Vacation Rental Suppliers

LeisureLink, the market leader in vacation rental technology solutions, today announced the launch of LeisureLink Mobile, the new mobile app version of their full-service distribution, marketing and sales platform.

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Groupize Solutions Signs 19 New Hotel Properties

Leading large chains and independents have discovered the benefits of automating the end-to-end processes for Small Groups and Meetings with Groupize and their solutions that serve both hoteliers and planners in their desired outcome of transacting group and meeting business online. The company has recently partnered with 19 new properties, including Magnuson Conference Hotel Winter Haven, B Resort Lake Buena Vista, The Crawford Hotel Denver, The Oxford Hotel Denver, Delta Toronto East, The Roger New York, The Roosevelt Hotel New York and OLS Hotels & Resorts.

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Digital Marketing to the Millennial Generation - How to Target to the Fastest Growing Age Segment for Travel

Millennial typically refers to people born between 1977 and 1997 and are in the age range of 18-37. This group, about 80M+ strong with a discretionary spending of $430B, is about 25% of the US population and larger than the Baby Boomers. The travel industry, in particular, needs to target Millennials as they are approximately 32% of all US travelers and the fastest growing age segment for travel. By 2020, Millennials will account for 50% of all business travel spending. This generation loves to travel and is 2X more likely to travel in groups and takes 2.6 trips with children.

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HotelSiteXPRESS Launches New Website Themes For Restaurants and Spas

Following the successful launch of its HotelSiteXPRESS website site service less than 30 days ago, Lodging Interactive announces the rollout of new hotel, restaurant and spa website themes. HotelSiteXPRESS provides modern, responsive, optimized themed websites for properties with smaller budgets.

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Stash Hotel Rewards Expands New England Presence with Addition of Seven Hotels

Stash Hotel Rewards, the nation's largest point-based loyalty program for independent hotels, today welcomed the addition of seven new partner hotels The Daniel, The Dunes on the Waterfront, Kedron Valley Inn, Mill Street Inn, Rockport Inn & Suites, Stonehedge Inn & Spa, and Newagen Sea Side Inn located from Massachusetts to Maine. With these additions, the Stash Rewards footprint grows to over 150 partner hotels across the United States including 22 of New England's most charming inns, B&B's and small luxury hotels.

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Vantage Hospitality Appoints Full House Hospitality Services Limited and South Pacific Management Marketing Services, Ltd. to Develop Canadas Best Value Inn Brand

Vantage Hospitality Group, a top 10 global hotel company with over 1,200 properties and seven brands spanning every segment of the lodging industry, has made it clear to its membership that expanding the Canadas Best Value Inn brand is a top priority.

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HeBStrategy: The Q3 2015 Hospitality Digital Technology & Marketing Strategy Whitepaper Now Available for Download

Now available for download, the HeBStrategy Q3 2015 Edition serves as a guide to hospitality digital marketing, providing a comprehensive overview of what happened in Q2 and what's about to happen in Q3 and beyond. With real-life use cases pulled directly from HeBS Digital's client portfolio, a collection of forward-thinking ideas from industry leaders, and a recap of Q2 headlines, the whitepaper is a valuable resource for hoteliers looking to maximize direct online revenue.

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Guestline drives direct bookings with Brudenell Hotel's new website

A dynamic new website launched by the Brudenell Hotel at Aldeburgh, Suffolk (www.brudenellhotel.co.uk) is the first developed by Guestline featuring their reduced step online booking platform, which represents a full digital solution from website to booking engine.

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RezNext and Hotelogix Announce Partnership

Bangalore: RezNext, the world's only true real-time enterprise distribution technology company and Hotelogix, a global leader in cloud-based web solution for hotel operations, have announced their partnership strengthening the companies' focus on the mid-market hotel segment globally.

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Hong Kong: PolyU Released Report on 2014 Tourist Satisfaction and Tourism Service Quality Indices

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) released a report on the PolyU Tourist Satisfaction Index (PolyU TSI) and the Tourism Service Quality Index (PolyU TSQI), presenting both indices for Hong Kong in the year 2014. The 2014 PolyU TSI and PolyU TSQI stood at 74.50 and 74.51 respectively, both recording year-on-year drops.

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Investment in data and partnerships essential in order to capitalise on the Connected Traveller

Since the beginning of 2014, the online and mobile sectors of the travel industry have seen rapid growth. This has been exemplified in mergers reported to be amounting to more than USD 4.65 billion. New research by leading business intelligence provider EyeforTravel Ltd., has found that the travel, transportation and hospitality industries are on the brink of a key shift which could see revenues for those savvy brands who recognise the opportunity create loyal, lucrative consumers take off leaving travel brands without a clear strategy stuck on the tarmac.

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GBTA Latin America Hosts Third Annual Successful Conference in Sao Paulo Brasil

The Global Busines Travel Association (GBTA) the voice of the global business travel industry hosted its third annual successful conference last week in Sao Paulo Brasil with more than 300 total attendees. The event took place at the Pullman Hotel, Vila Olympia, Sao Paulo, located within one of the city's most prominent financial centers.

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Whitebridge HotelBeat - Barcelona Overview

Whitebridge Hospitality is pleased to issue its latest research in the form of a quick overview of Barcelona's hotel sector, based on a recent highest-and-best-use study undertaken in the city. Hotel Performance Trends: Generally speaking, the growth in supply has been matched by growth in demand since 1990 and occupancy has been relatively stable over the period. Indeed since 2010, room occupancy has barely fluctuated from an average of circa 77% per annum. Although increased supply is being absorbed successfully and occupancies are stable, the effects of such dramatic increases in supply are being felt in terms of ADR, which has only increased in small increments. Graph below shows the variance between different hotel grades in terms of occupancy and ADR in 2013 and 2014.

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Cuba: The Caribbean's Wake-Up Call; Caribbean Governments and Private Sector Cannot Afford To Be Complacent

For far too long the Caribbean has taken tourism for granted according to a white paper issued by the Caribbean Hotel and Tourism Association (CHTA) entitled Cuba: The Great Disruption for the Good of the Caribbean. The paper states that the country that many regard as the least capitalistic in the region is about to teach its neighbor governments, capitalists and free market adherents a lesson.

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[Infographic] Vacation Rental Travelers Relax More, Finds Wyndham Vacation Rentals Study

Vacation rental travelers know how to kick back. Cost savings, peace of mind and flexibility are among the reasons why 92 percent find vacation rental stays more relaxing than other lodging accommodations. These are among the findings of a recent study of more than 11,000 vacation rental travelers conducted by Wyndham Vacation Rentals, the world's largest professional manager of vacation rental properties and part of the Wyndham Worldwide family of brands (NYSE: WYN).

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Spain Unlocking Europe's hottest hotel market - CBRE Research

Many consider the Spanish economy to be fixed on a path of recovery; accounting for an extensive uptick in the investment volume of commercial real estate. Despite rising interest, Spain is still regarded as having opportunity for investors seeking large returns, more of which are becoming alert to the ability of hotels to lever on economic growth. Burgeoning international and domestic traveller demand is driving significant hikes in both hotel revenue and profitability. This paper highlights the expectations for future performance and how this will impact investor returns in the key Spanish markets.

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Cornerstone Information Systems Announces Launch of Two New Travel Solutions - 4site and TravelOptix

Cornerstone, a leader in the development of software applications for travel management companies and corporations, today announced the introduction of two new solutions, the 4site mobile app and TravelOptix data vizualization and analytics software platform. Officially launching later in October 2015, 4site and TravelOptix will deliver actionable data to create higher efficiencies and optimize travel for corporations and their business travelers.

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Lufthansa CEO Named Featured Speaker at GBTA Conference 2015 in partnership with VDR

The Global Business Travel Association (GBTA) the voice of the global business travel industry and German business travel buyer association VDR today announced that Mr. Carsten Spohr, Chairman and CEO of Lufthansa Group, will be a featured speaker at their joint conference, 9-11 November, at the Congress Center, Messe Frankfurt. Mr. Spohr has served as Chairman of the Executive Board and Chief Executive Officer of Deutsche Lufthansa AG since May 1, 2014. In this role, he is responsible for the Lufthansa Group, which comprises the Passenger Airline Group, Logistics, MRO, Catering and IT Services segments and has around 117,000 employees worldwide. As a Centre Stage Speaker he will share his thoughts on the future of airlines and how they will relate to business travel, specifically focusing on Lufthansa's strategy and plans for development. \"We are delighted that Mr Spohr will be joining us in Frankfurt,\" said Catherine McGavock, GBTA Regional Vice President EMEA. \"Our industry is experiencing another wave of disruption, and in the airline world one of the current drivers of this change is Lufthansa. Attendees will hear Mr Spohr's views on the outlook for his airline and its impact on business travel.\" \"As leader of our national carrier and the largest airline group in Europe we are pleased to welcome Mr Spohr to our business travel conference, which is taking place in Frankfurt, the financial Center in Germany,\" said Dirk Gerdom, VDR President. This marks the second year that GBTA's annual conference in Europe has joined forces with German partner association VDR to create Europe's foremost business travel conference. This year's event is expected to attract more than 850 delegates from more than 20 countries. Registration is now open. Information on the conference programme is available on www.gbta.org/europeconference.

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AccorHotels' hotelF1 brand celebrates its 30th anniversary

This year, the brand celebrates its 30th anniversary with originality throughout France, on the web and in its hotels. 30 years of high spirits and continual innovation, and hotelF1 has come very far since its establishment in 1985, in Evry. 2015 is a year full of events

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SnapShot Raises 25M Led by Shiji Networks to Help Hotels Leverage Big Data

Hotel data and demand management innovators SnapShot GmbH have raised 25M in series B funding to develop an expansive product line of new analytics tools.

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HotelREZ Hotels & Resorts signs first APAC hotel

Following the announcement of a recent partnership with Singapore-based Peak Hospitality Solutions, HotelREZ Hotels & Resorts signs the first Asian property to its international hotel portfolio. HotelREZ will provide the 3 star GLOW Penang in Malaysia with GDS representation, under the HO chain code, as well as sales and marketing services.

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Flip.to partners with In1 Solutions to help hotels win direct bookings and massive ROI

Flip.to, the brand advocacy platform that helps hotels earn new guests, today announced their strategic partnership with In1 Solutions, a leading provider of hotel booking engines, multi-channel digital marketing, and integrated online distribution services for hotels in the global market.

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June

Questex LLC and HSMAI’s MEET Announce Partnership with Society of Government Meeting Professionals (SGMP)

Education Courses Offer Government-Focused Meeting Education

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HotStats MENA Chain Hotels Market Review May 2015

The combined effect of the falling Euro and stronger US Dollar continues to be the key challenge facing Dubai's hotels, as average room rate (ARR) fell by 10.8% to US$271.64 during the month of May. Although occupancy levels remained strong at 83.8%, up 1.9 percentage points over the same period last year, the fall in ARR resulted in an 8.7% reduction in revenue per available room (RevPAR). Dubai's four and five star hotels also witnessed softer food and beverage demand, which had a direct impact on total revenue per available room (TRevPAR) and gross operating profit per available room (GOPPAR), falling by 11.7% and 14.5% respectively.

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Latest funding values Airbnb above hotel giant Marriott | zdnet.com

Online accommodation startup Airbnb may soon be worth $25.5 billion, following the raising of $1.5 billion in its latest funding venture, a source close to the deal told AFP. A group of American and Chinese investment funds were involved in the discussions, which are aimed at expanding Airbnb's offerings in Asia, according to the source, who asked not to be named.

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HotStats European Chain Hotels Market Review May 2015

Madrid and Prague hotels recorded increases in gross operating profit per available room (GOPPAR) of 12.8% and 28.8% respectively in May, according to the latest data from HotStats. May was another positive month in Madrid with demand shooting up by 7.7 percentage points and average room rate (ARR) climbing by 1.9%; revenue per available room (RevPAR) grew by 12.0% to 118.49.

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HotelBeat - Destination: BARCELONA, SPAIN

Barcelona is the capital city of Catalonia in northern Spain, the nation's second largest city (1.6m inhabitants) and is renowned as Spain's principal commercial city. It is also the most popular city destination in Spain (placed 11th in the world by Mastercard in their Top 20 Global Destination Cities in 2014 and 5th in the ICCA City Rankings 2015) and is the largest metropolis on the Mediterranean Sea.

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Casablanca - Market Snapshot, 2015

Casablanca is located in the western part of Morocco, on the shore of the Atlantic Ocean, and has the largest population of the country with approximately 3.9 million inhabitants. 46.0% of Morocco's labour force is based in the Greater Casablanca area which is the beating heart of the Moroccan economy, with 60.0% of the country's total trade, 48.0% of investments and 30.0% of the Moroccan banking network. Moreover, with its art deco architecture, its numerous historical monuments including the church of the Sacred-Heart and the Hassan II Mosque as well as the second largest shopping centre in Africa (Morocco Mall) qualify Casablanca as a destination with great potential for both leisure and business.

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The Week in Travel Stats: Spotlight on Summer Travel

Now that we've passed the solstice and the official start of summer, travel industry groups are starting to take stock of the state of travel this season. From a record-breaking July Fourth to a look at what's hot in hotel amenities, here are the latest travel stats.

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Airbnb-style listings top hotel rooms in Spain | Deutsche Welle

The number of beds booked on online rental marketplaces like Airbnb in Spain has surpassed those on offer by hotels - an alarming development for an industry that has been crucial to the country's economic recovery.

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Hotel Chain Development Pipelines in Africa, 2015

Welcome to the 7th edition of our annual survey of the international hotel chain development intentions and activities in Africa. We are pleased that this survey has received increasing attention from investors, hospitality and real estate professionals, and other parties interested in the Africa growth story, including the hotel chains themselves, and has become acknowledged as an authoritative source on the African hotel industry.

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HotStats UK Chain Hotels Market Review May 2015

West Midlands hotel market continues to shineOnce again the UK Provinces led the way to profit growth with positive year-on-year movements during the month of May in gross operating profit per available room (GOPPAR). West Midlands hoteliers experienced a 4.7% increase in this metric while London hoteliers registered a decline, according to the latest data from HotStats.

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New White Paper Discusses the Impact of Increased Use of Mobile and Connectivity on Hospitality

Hotels are increasingly investing in ways to meet guest expectations when it comes to technology, and a new white paper from Intelity, creator of the ICE (Interactive Customer Experience) guest services platform, offers a look at ways this digital expansion will shape the hospitality industry. Mobile technology provides an intimate digital experience that is a necessity for hotel guests, said Intelity Chief Technology Officer Chris Grey during a presentation titled \"What's Next in Mobility.\" The session was one of several Tech Talks at this year's HITEC, the largest hospitality technology trade show in the world, at the Austin Convention Center from June 16 18. Grey provided three main pieces of advice for hoteliers when it comes to revitalizing their mobile strategy beyond the basics:

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Marriott International And Universal Music Group Launch Global Marketing Partnership

Marriott International, Inc. (NASDAQ: MAR), the world's favorite travel company, and Universal Music Group (UMG), the global music leader, have created a first-of-its-kind global marketing partnership that will include exclusive performances by established and emerging recording artists, branded video series, social content, music downloads, ticket offers and more. The partnership joins Marriott International's 19 brands, including The Ritz-Carlton, EDITION, JW Marriott, Renaissance and Marriott Hotels, with illustrious UMG music labels such as Capitol Music Group, Def Jam Recordings, Interscope Geffen A&M, Island Records, Republic Records and UMG Nashville.

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Hilton Heads Hotel Development Boom in Africa

LAGOS, Nigeria -- The findings of this year's Hotel Chain Development Pipeline Survey, produced by Lagos-based consultancy W Hospitality Group (http://w-hospitalitygroup.com), show that Hilton is leading the race to develop new hotels in Africa with 7,250 rooms in its pipeline, spread over 29 new properties, 18% up on the previous year. Hot on its heels is Carlson Rezidor, with 6,953 new rooms in development spread across 32 hotels. Marriott is in third place with 6,412 rooms in its pipeline spread over 36 new properties, 22% up on 2014.

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Booking.com to Amend Parity Provisions Throughout Europe

Today Booking.com, an operating business of The Priceline Group [NASDAQ: PCLN], announced it will amend its parity terms with all accommodations partners in Europe by 1 July 2015 to be consistent with the binding commitments given to the French, Italian and Swedish National Competition Authorities (\"NCAs\") in April, and in line with its commitment to a new Europe-wide standard to keep competition healthy, driving value for consumers and hoteliers.

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Everything You Want to Know About Many of the World's Most Interesting Places

In a milestone moment, The Ritz-Carlton has published its 1,000th travel tip on Foursquare. The brand's Foursquare campaign, entitled \"World Concierge\" enables travelers to immediately receive well-curated information as they 'check-in' at iconic landmarks and places of interest around the globe. Gathered from expert concierge teams at each of its 89 hotels and resorts around the globe, The Ritz-Carlton publishes tips in the world's most compelling destinations.

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2015 Summer Travel Trends

These are the 2015 Summer Travel Trends, reported annually by hotel comparison website trivago.co.uk. This year, Dubai is the most popular destination internationally, Edinburgh is now more expensive than London for a hotel stay, 37% of Brits are heading to Spain and the average one week hotel spend is 1036.

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Data Analysis: Top 25 vs Rest of US Markets | HotelNewsNow

The American economy continues to improve, and corporate profit figures as well as unemployment numbers show steady progress. This article examines the performance of the Top 25 markets (as defined by STR) and compares that group to the rest of the U.S. to see if positive changes on the macro level are mirrored across all lodging markets.

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Facebook for Hotels: Get smarter with Targeting to Improve Brand Awareness, Social Engagement and Conversion | By Neimh McGlynn

Facebook advertising is now an essential part of a hotels digital marketing strategy. Facebook often update their algorithm to ensure users are getting the best possible experience when they log in. Great news for users but more of a challenge for marketers leaving the news feed a highly competitive place to bid for real estate.

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ATRIO Spa Allows Simple Healings Nutrition Spa to Improve Customer Service and Better Manage Operations

PAR Springer-Miller Systems, Inc. (PSMS) a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of next generation cloud-based hospitality management systems, today shares a case study of the deployment of the ATRIO Spa management system at Simple Healings Nutrition Spa in Las Vegas, Nevada.

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Global Outlook for Hotel & Resort Industry Continues to Show Signs of Improvement as New Development Projects Lead to Potential Revenue Growth Opportunities | MarketWatch

Major resort developers & hoteliers are exploring growth opportunities abroad as international markets may be offering greater potential due to higher pace of economic growth. Hotels and Resorts that can offer something uniquely compelling are likely to grab market share and the ability to innovate could easily be a key driver to success. Hoteliers, Developers and Gaming Resorts in focus today are: Cabo Verde Capital Inc., Boyd Gaming Corporation, Isle of Capri Casinos, Inc., MGM Resorts International, Marriott International, Inc. & Hilton Worldwide Holdings Inc.

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Foreign Affairs: Expedia and Tinder Study American Attitudes Towards Travel

Expedia.com, one of the world's largest full service travel sites*, and Tinder, the world's most popular app for meeting new people, today announced the results of a collaborative study to determine how travel and romance intersect for Americans. The 2015 Foreign Affairs Study was commissioned by Expedia and Tinder and conducted by GfK, an independent global market research company.

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The TravelClick Perspective June 2015

One of the most significant trends throughout the travel industry is the rise of the \"sharing economy.\" A sharing economy is a marketplace built on the sharing of resources, like a car or room, on-demand. All transactions are coordinated through the Internet, and mostly occur between private individuals, rather than a major brand or hotel chain. In recent years, this practice has evolved into a profitable business model thanks to pioneering startups like Airbnb, Uber and Zipcar.

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HeBS Digital's smartCMS Technology Wins a Gold Stevie Award in The 2015 American Business Awards

HeBS Digital, the award-winning hotel digital technology, website design, full-service digital marketing and website revenue optimization consulting firm today announces its proprietary smartCMS technology won for a second consecutive year a Gold Stevie Award in the Best Software Programming/Design Category in the 2015 American Business Awards.

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U.S. Businessmen and Chinese-Owned Hotels | skift.com

There was much ado about the sale of the Waldorf-Astoria in Manhattan to Chinese investors last year, partially because of the transition of a legendary property but more ominously because it has traditionally been used by heads of state, including many U.S. presidents, and Chinese owners could present a security concern.

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Expedia (EXPE) Stock Upgraded at Deutsche Bank | thestreet.com

Shares of Expedia Inc. (EXPE - Get Report) are higher by 1.53% to $110.35 at the start of trading on Monday morning, after the online travel booking agency was upgraded to \"buy\" from \"hold\" at Deutsche Bank this morning. The firm said it raised its rating on Expedia as it believes the company is consolidating the industry and will be able to continue to grow over the next several quarters.

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Copy These 2 Subtle OTA Booking Secrets | Mediapost.com

Besides their massive global resources, online travel agencies (OTAs) rely on a potent and lethal asset to rein in millions of bookings each year: A powerhouse of stealth and strategic marketing tactics that push people to whip out their credit cards and book.

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Worldhotels and Vizergy Digital Travel Marketing join forces to bring independent hotels revenue growth through greater online presence

Worldhotels, one of the leading groups for independent luxury and upscale hotels worldwide, has announced their newest partnership with Vizergy, the leader in online hospitality marketing. Together, they will create a more robust, easier to navigate online relationship between independent hoteliers and their guests.

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Grand Metropark North York Hotel Shenyang Selects Delphi from Newmarket

Newmarket International, Inc. (\"Newmarket\"), an Amadeus company, the proven business solutions provider for empowering hospitality organizations to lower costs and increase revenue while improving customer satisfaction and guest loyalty today announced that Grand Metropark North York Hotel Shenyang has chosen Delphi to improve sales and catering processes for increased business efficiency and growth.

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The Coniston Hotel drives online bookings with Guestline's Websuite

The Coniston Hotel and Country Estate, a 71 bedroomed hotel and spa in North Yorkshire has launched their new website and online booking platform with Guestline's digital marketing solution, WebSuite. WebSuite is Guestline's latest technology solution, developed specifically for the hospitality industry offering hotelier's innovative website design and online booking facilities.

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GBTA Foundation Forecasts that Brazil's Economy Faces Significant Headwinds' and Downgrades Outlook for Brazil's Business Travel Spend in 2015

The GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA) today announced the results of its latest GBTA BTI Outlook Brazil report, a semi-annual business travel outlook and overall economic analysis of Brazil. The report, sponsored by Visa Inc., includes the GBTA BTI, an index of business travel spending that distills market performance over a period of time.

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The 2015 Periodic Table of SEO - Success & Ranking Factors

The Periodic Table of SEO Success Factors for 2015 was released at SMX Advanced this month. Search engines consider hundreds of factors for search, thankfully this table highlights the most important factors for ranking high in search results.

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Thanks Dad: 6 Hotel Marketing Lessons for Father's Day

Our dear old dad. We tired him out. We emptied his bank accounts. We both feared and admired him and made his hair go grey. Our moms may get all the credit for timeless life lessons, but we think that fathers should get their due credit for their own witty and wise insights!

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Strong Leisure and Group Pace Make Waves to Drive 2015 Hotel Performance

Hotels in major North American markets experienced positive growth in rate and occupancy according to data from the June 2015 TravelClick North American Hospitality Review (NAHR). \"As we move into the peak of the summer season, travelers are making the most of the warm weather and their budgets by shopping for the best combination of rate and overall value,\" said John Hach, Senior Industry Analyst at TravelClick.

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Top Five Trends in Mobile Booking

NEW YORK -- By 2020, worldwide smartphone subscriptions are projected to top 6.1 billion. Consumers are now experts at navigating apps and mobile sites, and using their mobile devices with almost the same ease as using their desktops. According to travel industry research authority Phocuswright, now that travel companies are catching up, with multiple apps and iterations under their belts, it's time for them to move beyond the basics.Phocuswright's Mobile Travel Landscape 2015: A Multi-Region Report reveals five hot topics that are inspiring the next wave of mobile travel innovation:

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Middle East Hotel Survey 2015 Edition- Peak Assessments

The Consulting and Valuation team at HVS Dubai recently published the 2015 Middle East Hotel Survey Peak Assessments. Providing comprehensive up-to-date hotel and tourism information such as macroeconomic and tourism indicators, occupancy, average rate and RevPAR of 144,000 hotel rooms, as well as existing and future hotel supply information, this publication seeks to present stakeholders with insights into various markets in the region. Spanning over 21 years, this publication offers critical information on 42 cities and 13 countries.

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Marriott International and TripAdvisor Announce Instant Booking Partnership

Marriott International, Inc. (NASDAQ: MAR) and TripAdvisor (NASDAQ: TRIP) today announced they are expanding their partnership and will add Marriott's global hotel portfolio to the TripAdvisor Instant Booking platform. Starting later this summer, travelers shopping for hotel rooms on TripAdvisor will be able to conveniently make a booking at any of Marriott's more than 4,200 hotels around the world without leaving the TripAdvisor site experience.

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How the Mainstream Media is Buying the Lies Hotel PR Firms are Selling | theblaze.com

Whenever a large number of media outlets all notice the same story not involving a public figure or obviously newsworthy event, and then all report it from the same perspective within a short period of time, there's a good chance public relations firms are involved. And when that story is part of an expensive lobbying efforts in Washington D.C. aimed at undercutting a competing business interest, the goal probably isn't to benefit consumers. Such is the case with a dispute between the American Hotel and Lodging Association (AHLA) and third-party booking sites.

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Hotel Chains That Get The Most Hate On Social Media | Fortune.com

When it comes to getting beat up on social media, the Hilton chain is a standout, a new survey by Crimson Hexagon finds. The research analyzed Twitter posts over an almost six-month period. Hilton had a 17% negative rating; customers complained about charging for Wi-Fi, connection speeds, poor customer service, getting spammy phone calls and billing problems, according to the survey.

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Motel 6 Reports Significant Increase in Conversion Rates Since Releasing the New Motel6.com

Motel 6, known for offering a clean, comfortable room and great service for the lowest price of any national chain, reported today a significant increase in its conversion rates on both mobile and desktop devices since launching its fully responsive digital platform in Q4 of 2014. Year-over-year, the company saw conversion rates increase 19 percent for desktop and 21 percent for mobile bookings.

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How Guests Choose Hotels During Online Booking | HotelNewsNow.com

Just how do guests dwindle down their hotel selections during the online booking process? Two hospitality professors aimed to find out, looking beyond clickstream analysis by using eye tracking to discover why consumers choose a specific hotel.

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Autograph Collection Welcomes Swiss Boutique Design Hotel, The Hotel, To Its Exclusive Portfolio Of Independent Properties

Autograph Collection Hotels, Marriott International's exclusive portfolio of hotels recognised for celebrating individuality, is set to welcome a luxurious new boutique property to its collection on 8 July 2015. Located in a beautiful corner building established in 1907, The Hotel, which opened in 2000, is an urban design hotel with exceptional park views set in the heart of Lucerne.

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RezNext named a 2015 Cool Vendor for Travel and Hospitality by Gartner

RezNext, the world's only true real-time enterprise distribution technology company, has been recognised as a 'Cool Vendor' for Travel and Hospitality by Gartner in the report published on May 28, 2015. The 'Cool Vendor' report recognises companies that provide unique, innovative and impactful solutions. Companies are assessed by the value extended by the enterprise across disparate hotel systems and processes to provide a better user experience.

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Omni Hotels & Resorts Partner With Monscierge To Pilot New Technology

This week, Omni Hotels & Resorts launches a series of new guest-facing technology products during the HITEC 2015 hospitality technology show. The Omni Downtown Austin Hotel has partnered with the software firm Monscierge to implement new products and strategies that will enhance the Omni guest experience.

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Newmarket and Savioke Partner to Bring the Future of Guest Service to the Hospitality Industry

Newmarket International, Inc. (\"Newmarket\"), an Amadeus company, today announced a partnership with Savioke Inc., the creator of autonomous robot helpers for the services industry, to bring the future of guest service to hospitality.

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Trust International Helps Hoteliers Get the Pulse of Distribution

Hoteliers each year eagerly anticipate Trust International's annual Customer Conference for group sessions with top industry experts; brainstorming sessions with industry partners, executives and product development teams; and nuts and bolts workshops that help them drive the biggest value out of their distribution investment. This year, Trust Customer Conferences in Frankfurt and Singapore over the past weeks again exceeded expectations for the 120 attendees who attended to \"Get the Pulse of Distribution.\"

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Niklas Schlappkohl elected as the new Chair of HSMAI Europe Digital Marketing Advisory Board

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, is proud to announce that Niklas Schlappkohl, Senior Director of e-Commerce, has been elected as the new Chair of HSMAI Europe Digital Marketing Advisory Board. He served as a member of the Digital Marketing Advisory Board for three years prior to his election.

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Newmarket Introduces Gamification Elements in HotSOS Mobile to Motivate Performance

Newmarket International, Inc. (\"Newmarket\"), an Amadeus company, today announced gamification elements in its release of the Room Attendant module on HotSOS Mobile to motivate employee performance and encourage consistency.

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French Hotel Industry Performance - April 2015

April's results were generally somewhat gloomy. However, a closer look reveals a contrasting hotel landscape. After the brief lull in March, the Capital began to slide again. On the other hand, regional cities benefited from the school holidays, allowing them to record relatively good trading results in April.

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RLHC Partners with Serenata to Create True Differentiation in Guest Loyalty Space

While speaking at the 8th annual Loyalty Expo in Orlando, Bill Linehan, RLHC Chief Marketing Officer explained how the company's new guest recognition program, Hello Rewards, came into being. Wanting to simplify their loyalty program while making it more relevant with guests, RLHC re-envisioned their former point based program to knowingly recognize its members and instantly reward them with delightful surprises. In this way, Hello Rewards focuses on the guest, their behaviors, patterns and personal interests. Guest recognition and instant gratification became the mantra for the program and the entire company.

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ZDirect to Debut New Response Center Feature at HITEC 2015, Demonstrating Benefits of Two-way Guest Survey Communication

ZDirect, a leader in above property marketing solutions and a pioneer in hotel marketing automation, has announced the latest enhancement to its industry-leading eMarketing solution: an innovative new Response Center that gives properties the ability to quickly respond to guest feedback and provide improved service, via a centralized easy-access online portal. At HITEC 2015 on June 16-18, ZDirect is unveiling Response Center to attendees at booth #631, providing hospitality leaders with an industry-first demonstration of the unique benefits that a two-way communication guest survey response platform can achieve, including increased guest satisfaction, as well as enhanced property reputation and revenue.

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Hoteliers Need to Own Their Property Website

Parsippany, NJ: The hospitality industry has seen a number of agencies offering hoteliers a low-cost, low-budget website that they can rent. It has been widely noted that these agencies, which promise all of the bells and whistles associated with investing thousands of dollars and development resources, often leave hoteliers in the lurch after the deal is done.

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HotelTonight Expands Global Offering To Australia And Caribbean

HotelTonight, the leading global last-minute hotel booking app, today announced it has opened a new office in Sydney, Australia and is expanding its offering for travelers within Australia and throughout the Caribbean. HotelTonights office in Sydney will allow the company to better support travelers within the Asia/Pacific region.

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Google Doorway Pages vs. Independent Hotel Websites Explained

There has been a lot of confusion regarding Google's update on March 16 regarding \"Doorway Pages\". We believe that the definition of \"doorway pages\" has been misinterpreted, and we feel obligated to provide a few words to clarify the confusion and help our clients get a better understanding of what this means for their hotel business. Here are our views on the subject:

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Hotels are Now Much Less Likely to Lose Direct Customers to OTAs

Potential guests booking their rooms directly on the hotel's website are now much less likely to abandon the check-out screen and book with an OTA, thanks to new functionality available through the hotel booking engine provided by Regatta Travel Solutions. Through an integration with Triptease, Regatta can now show the potential guest the rates available on OTA sites throughout the booking process and on the check-out screen, eliminating doubt from the customer's mind about whether they will find a better rate elsewhere.

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Princess Anne Hotel Partners with Stash Hotel Rewards

Asheville, NC Princess Anne Hotel, the 16-room historic Asheville inn that guarantees true Southern hospitality, today announced that it has partnered with Stash Hotel Rewards, the nation's largest points-based rewards program for independent hotels. As a result of this new partnership, Stash members are now able to earn and redeem points at this charming bed and breakfast in North Carolina.

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Cendyn/ONE Announces eConcierge 2.0 a Next-Generation, Mobile Guest Service Application built with Data Intelligence

Today, during HITEC 2015 at the Austin Convention Center, Cendyn/ONE announced eConcierge 2.0, a groundbreaking advancement in guest service applications (GSAs) for the travel and hospitality industry. eConcierge 2.0 offers guests a simple-to-use application to manage their entire guest experience using any device. And because eConcierge 2.0 is fully-integrated with Cendyn/ONE's Data Intelligence platform, hotels and resorts will benefit from eConcierge 2.0's turnkey integration, robust profiling, marketing automation, and sophisticated business intelligence.

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Questex LLC and HSMAI’s MEET Announce Educational Partnership with MPI


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Twitter Accounts to follow at HITEC 2015

Datavision Technologies are looking forward to another exciting HITEC, produced by Hospitality Financial & Technology Professionals! Here are over ten twitter accounts to follow at HITEC. Keep up with all the exciting sessions, events and the latest in Technology News.

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Top 10 Twitter Accounts to follow at HITEC 2015

Top 10 Twitter Accounts to follow at HITEC 2015

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Datavision's involvement at HITEC The World's Largest Hospitality Technology Tradeshow

Join Datavision at the HFTP HITEC show in Austin, Texas on June 15-18th, in beautiful downtown Austin at the Austin Convention Center. Attending for the 19th year, Datavision is proud to be a part of the HITEC week and the opportunity to showcase all the latest and greatest in technology. \"HITEC brings the brightest minds and hottest technology to one place,\" and this year will be no exception.

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Sabre Releases New Travel Trend Report: \"The Future of Hotel Booking - A Guide to Hotel Retailing\"

Sabre Corporation released a new travel trend report today that outlines a clear path to help hoteliers successfully retail to modern travelers. Sabre's report, The Future of Hotel Booking A Guide to Hotel Retailing, explores recent technological innovations within retail, tech, media and travel industries and offers practical, actionable recommendations to help hotels apply these practices to a successful retailing strategy. The report identifies 10 distinct trends powered by technology within three key focus areas World as Media, Intimate Intelligence and Instant Service and examines their applications to the hospitality industry.

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Mobile, Brands, Hotel Tech Insights!

Softscribe Inc., an award winning Atlanta-based technology public relations firm, will attend the 43rd annual HITEC conference, June 15 to 18 in Austin, Texas, with a group of its best-in-class technology company clients. \"Of the almost 100 benefit-oriented press releases and stories we created for our clients since last year's HITEC, hoteliers most read the pieces about mobile, brands and technology insights,\" said Julie Keyser-Squires, CEO of Softscribe Inc. \"Hoteliers are eager to learn about the technology their guests demand, and hear what their peers are doing.\" Hoteliers Ask: \"How Do I Choose a Solid Tech Provider?\" \"Technology providers, especially those exhibiting at HITEC for the first time, can tune their messages to benefits that address hoteliers' top tech challenges,\" Squires said. For hotel attendees, and tech vendors exhibiting at HITEC 2015, Squires shares these 4 best practices that hoteliers can consider before a technology buy:

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ZDirect Integrates with Industry's Latest Solutions to Enhance the Guest Experience

Hallandale, FL ZDirect, a leading provider of hotel eCRM and marketing automation solutions, has further enhanced its eMarketing platform by providing hoteliers with innovative big data integrations and allowing for guest driven dynamic content to be automatically populated. Alongside established services such as customized email communications, real-time guest profiles, and TripAdvisor integrations, ZDirect's latest enhancements give clients the ability to take advantage of industry innovations such as Apple Watch and Google Analytics. To ensure hotel guests receive relevant and fresh content, ZDirect has also provided properties with the ability to auto-populate recent blog posts onto stay related email communications. Empowering hoteliers that require up-to the minute information be delivered during all stages of the guest journey, ZDirect ensures guests always receive fresh content that personalizes communication, improves value and increases guest response rates.

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HSMAI's Washington DC Chapter Offers Webinar on Chinese Travel

The Hospitality Sales and Marketing Association International's Washington DC Chapter is offering a free webinar that explores trends and other factors influencing Chinese travel to the United States.

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HVS Design and JN+A Release 2015 Hotel Cost Estimating Guide

HVS Design and Jonathan Nehmer + Associates, Inc. (JN+A), leading Architecture, Interior Design, and Project Management firms specializing in the hospitality industry, are proud to announce the completion of the 2015 Hotel Cost Estimating Guide. The Guide is a comprehensive listing of capital expenditure construction and FF&E costs for hotel renovations. Now in its seventh year of existence, the 2015 Hotel Cost Estimating Guide evaluates costs in a variety of hotel tiers including Economy, Extended Stay, Midscale, Upscale, Upper Upscale, and Luxury. Within each tier, costs are separated into the categories of Guestrooms; Guest Bathrooms; Guestroom Corridors; Public Areas; Food & Beverage Outlets; Function Space; Recreational Facilities; Infrastructure; and Common Additives. The 2015 Hotel Cost Estimating Guide also features estimated percentages for freight and warehousing for each tier. This year the Guide features an instructional overview of how to best tailor the Guide to match a project's renovation scope. \"For the past seven years, we have utilized our extensive renovation experience to develop this comprehensive tool that has become a leading industry resource,\" said Warren G. Feldman, chief executive officer of Jonathan Nehmer + Associates and principal of HVS Design. \"The information in the Guide is based on actual project data from our experience, as well as our partners which include contractors, purchasing agents, installers, and manufacturers, in order to provide accurate, reliable numbers.\" In addition to providing Architecture, Interior Design, and Project Management services, JN+A is a leader in due diligence and Property Condition Assessments, for which budgets and capital expenditure planning are of utmost importance. The following firms contributed unit cost data to the 2015 Hotel Cost Estimating Guide: The Allied Group; Audit Logistics; Benjamin West; Land-Ron, Inc.; Reliance Construction; and Zelham, Inc.

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198 Million Americans Planning a Summer Getaway in 2015; Up 13% from Last Year

After a long winter, Americans are itching to get away this summer. The latest American Express Spending and Saving Tracker reveals that 85% of Americans, or 198 million people, are planning time away in the coming months, up 13% from 2014.

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New AC Hotel Miami Beach Taps Next Gen Style and Creativity

Marriott International, Inc. (NASDAQ: MAR) officially opened the AC Hotel Miami Beach, with an evening of art, design and architecture hosted by Nigel Barker, celebrated fashion photographer, New York Times Best-Selling author and TV personality, and Rem D. Koolhaas, co-founder and creative director of the architectural footwear brand United Nude. The opening of AC Hotel Miami Beach furthers the AC brand's U.S. expansion in the lifestyle space, catering to the creativity and passions of travelers with a millennial mindset.

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Travel and Tourism bigger employer than automotive, mining and financial services combined

The global Travel & Tourism sector employs more people than automotive manufacturing, mining and financial services combined globally, according to new research from the World Travel & Tourism Council (WTTC). The Benchmarking Report 2015 compares Travel & Tourism to eight other sectors, which are considered to have similar breadth and global presence, across 26 countries. The report shows that Travel & Tourism comes third out of the eight researched sectors, after retail and agriculture. The industry supported 277 million jobs in 2014, which is 9.4% of world employment. With 105 million people directly employed in 2014, the industry globally employs: 7 times more than automotive manufacturing (14 million) 5 times more than chemicals manufacturing (20 million) 4 times more than banking (27 million) 4 times more than mining (27 million) 2 times more than financial services (59 million) According to the report, Travel & Tourism is the second-fastest growing sector globally. Forecast to grow at 3.9% per annum over the next ten years, this industry's growth will outpace the global economy, which is estimated to increase by 2.9% per annum over the next decade. The research shows that Travel & Tourism, generating US$ 7.6 trillion in contribution to GDP in 2014, is the fourth largest sector after mining, financial services and retail respectively. At 9.8% of global GDP, Travel & Tourism generates more economic output than chemicals manufacturing, agriculture, education, automotive manufacturing, and banking. David Scowsill, President & CEO, WTTC, said: \"This research demonstrates the huge importance of Travel & Tourism in creating jobs around the world. It shows that this industry provides more jobs than automotive manufacturing, mining and financial services combined. It confirms that our sector is one of the biggest contributors to global GDP, and significantly is forecast to outpace the global economy every year over the next decade.\"- END -About the Benchmarking Repor

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European Travel Commission and the World Tourism Organization to unveil the secrets to success in the meeting industry

The European Travel Commission (ETC) together with the World Tourism Organization (UNWTO) and with support from VisitFlanders, will present the key criteria that influence the choice of a destination by meeting planners at the International Seminar on The Decision-Making Process of Meetings, Congresses, Conventions and Incentives Organisers, taking place 11-12 June in Antwerp (Belgium).

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ARIA Resort & Casino in Las Vegas Deploys StayNTouch Mobility Platform, Slashes Check-in Times

StayNTouch Inc., provider of the cloud PMS Mobile Overlay Platform, is pleased to announce the implementation of its hotel software solutions at the AAA Five Diamond ARIA Resort Las Vegas. The check-in process has traditionally been a trouble spot for the lodging industry regardless of size or segment. This is true whether a guest is arriving at a small hotel or a large 4004-room resort like the ARIA Resort & Casino in Las Vegas.

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Luxury travel is booming according to ITB Berlin and IPK International Report

Luxury travel is booming: high-price trips are the strongest-growing market segment worldwide, according to ITB Berlin and IPK International The most popular luxury travel destinations in Europe are Germany and Italy Most luxury travellers come from the USA and China

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Hotels of the future: Chains are stocking with everything from robot butlers and iWatch keys, to networked carpets | independent.co.uk

About an hour or so north of New York, depending on the vagaries of turnpike traffic, is the unremarkable town of Stamford, Connecticut. And in an unremarkable industrial estate is One StarPoint: a smart, but unremarkable corporate building. It's beside a yacht-rammed marina, yes, but there are few clues that this anonymous, corporate rent-a-building is the HQ of the Starwood hotel group, and inside, a division of customer-obsessed designers, planners and consultants are feverishly working on the future of the hotel room.

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TripConnect instant booking fast attracting hotels with SiteMinder

SiteMinder, a certified premium partner of TripAdvisor's TripConnect, today announces that TripConnect instant booking has become one of the fastest-growing channels offered by its leading cloud platform for online distribution and the demand is only growing.

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IACC Reveals the Top 10 Meeting Tech Trends for 2015

Following extensive research among the 355 members of the International Association of Conference Centres, the association released its Top 10 Meeting Tech Trends for 2015, which are influencing meeting planners and venue operators across the globe.

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Hotel Zephyr Unveils Outdoor Lounge The Yard; Embracing Nostalgia and Retro Fun in San Francisco

Upon completion of its $32 million renovation, Davidson Hotels and Resorts will unveil Hotel Zephyr in San Francisco's Fisherman's Wharf on June 7. Travelers seeking to connect with the city's cool and laidback vibe will revel in the property's newest feature: The Yard. This 11,600 square foot outdoor lounge will feature dynamic, interactive elements that encourage guests to embrace their playful side.

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Consumer Rate Alert Tools on Websites Allow Hotels to Bypass Rate Parity Rules

Hotels using the Regatta booking engine on their websites now have a way to offer the lowest rates for direct bookings without rate parity violations. With Regatta's new \"Rate Alert\" feature, potential guests can request to be alerted automatically if and when the room rate falls below a certain price. The hotel is then notified of the dates and room type the customer wants, along with the price they have shown a willingness to pay by setting up the rate alert. With the click of a button, the hotel can then extend a customized special offer to the guest to book at the rate they have requested, or make a counter-offer. The guest then receives an email indicating that the hotel has extended an exclusive offer just for them in an attempt to convert the booking before the customer either books through an OTA, or with a competing hotel.

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HSMAI Foundation Emphasizing New Initiatives in 2015

Executive committee and board of industry professionals guides work

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Fashion Designers Team Up With Luxury Hotels | travelagewest.com

Heels, handbags and ... hotels? High-fashion brands such as Armani, Versace and Bulgari are expected on the runway and in display windows, but today, some of these companies are bringing couture to the luxury hotel world. Partnerships between top designers and upscale accommodations have gained ground since Versace opened its first name-brand Palazzo hotel on Australia's Gold Coast in 2000.

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HVS Releases 2015 U.S. Hotel Valuation Index

HVS, the world's leading hospitality consulting and valuation firm, in collaboration with Smith Travel Research, is pleased to deliver the 2015 U.S. Hotel Valuation Index (HVI). The HVI offers critical information on 65 U.S. hotel markets and the nation, including:

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HSMAI's Washington DC Chapter to Host Revenue Optimization Educational Event

The Hospitality Sales and Marketing Association International's Washington DC Chapter will host an educational and networking event, \"Revenue Optimization is a Team Sport,\" for area hotel industry professionals June 10 beginning at 4 p.m. at the Washington Marriott Georgetown hotel.

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Why the Talash Hotel Group opted for Guestline's property management solutions

Like many expanding hotel groups, Talash Hotels had an array of different property management systems across their estate with no standardised reporting and limited functionality. The group approached Guestline to review their IT infrastructure to provide a comprehensive, multi-functional property management and distribution solution that was fully integrated across the estate. As a leading supplier to the hospitality sector Guestline installed their cloud-hosted property management system, Rezlynx PMS, along with Guestline Distribution and EPoS.

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Tabero Digital Concierge at the Relais & Chateaux Hotel Les Sources des Alpes

All guest rooms of the 5-star-superior Hotel Les Sources des Alpes in Loeche-les-Bains (Switzerland) are equipped with a Digital Concierge tablet by Tabero. With that, another hotel welcomes its guests with the Tabero Digital Concierge.

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Jamaica Tourist Board Honors Ruthanne Terrero of Questex Travel

Ruthanne Terrero, vice president of content and editorial director of Questex Travel Group, this week received the Marcia Vickery-Wallace Memorial Award for Excellence in Travel Journalism for her editorial coverage of Jamaica and the Caribbean.

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Airbnb takes on corporate travel | europeanceo.com

European CEO spoke with Marc McCabe, Business Travel Lead at Airbnb, to find out how the company plans to make inroads into the corporate travel industry. What steps are you taking to make Airbnb appeal to the corporate and business market? I think that the first step that we really took was to start working with travel managers to develop a solution that would make them more comfortable with Airbnb as a corporate offering. And I think that one of the things that we addressed was duty of care being able to know where your employees are at any one time. We also helped to filter some of the properties that are more suitable for business travel.

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iRiS Mobile Key launched in collaboration with ASSA ABLOY Hospitality

iRiS Software Systems, the leading provider of guest facing technology, announces an integration with ASSA ABLOY Hospitality, the leading global provider of advanced hotel locking solutions. The companies have joined forces in order to provide access to the new ASSA ABLOY Hospitality Mobile Access solution through the iRiS interactive guest services application that is available to hotels for use in enhancing guest communication and services via their personal mobile devices. Through the new technology partnership, hotel guests will now be able to use their smartphones as digital keys to their assigned guestrooms. The solution will soon be available to any hotel in the world, whether independent or chain.

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Don't be duped: 6 sales techniques that RM executives need to be wary of | eyefortravel.com

Tom Bacon would never dismiss the value of RM systems but argues that sometimes airlines are talked into overbuying Business always gets a bad rap in movies. Wolf of Wall Street is a typical example of a movie that portrays businessmen as unethical hucksters; the main character made a fortune by selling questionable investments to gullible investors. As a person who has made his career in business, I resist this but also acknowledge that sometimes sales' promises are a bit inflated.

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PKF Hospitality Research Issues Consistent U.S. Lodging Forecast

The outlook for the U.S. lodging industry continues to be extremely strong, according to the recently released June 2015 edition of PKF Hospitality Research's (PKF-HR) Hotel Horizons (PKF-HR is a CBRE company). The report forecasts that U.S. hotels will continue to enjoy revenue per available room (RevPAR) growth more than twice the long-run average (7.2 percent increase in 2015 and 6.8 percent in 2016). The slowdown in 2016 should not worry hoteliers because the growth in average daily room rate (ADR) will drive the increase in RevPAR, which ultimately is more profitable for hoteliers.

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Ascott Achieves Global Target Of 40,000 Units Through Aggressive Expansion

CapitaLand Limited's wholly owned serviced residence business unit, The Ascott Limited (Ascott), has achieved its target of 40,000 apartment units globally ahead of its planned schedule of end 2015. Ascott has secured 10 new contracts in the growing cities of Nantong, Xiamen, Hangzhou, Tianjin, Wuxi and Nanjing in China, Jakarta in Indonesia, Bangkok and Sri Racha in Thailand as well as Muscat in Oman. This has increased Ascott's portfolio by over 2,000 units to more than 41,000 units in 270 properties across 91 cities in 25 countries, cementing its position as the world's largest international serviced residence owner and operator.

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HSMAI Expands To Ireland

HSMAI is in the process of revitalising its presence on the Emerald Isle, organised by HSMAI Europe, assisted by a national advisory board and headed by Windward Management's Stephen Williams and hospitality tech company Avvio.

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Duetto's Revenue Strategy Solutions will be Implemented Worldwide at Pestana Hotel Group

Duetto, the market leader in hotel profit optimization technology, announced that Pestana Hotel Group will implement its revenue strategy solutions, bringing new insights on pricing and demand to close to 90 Pestana hotels on three continents.

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Niklas Schlappkohl elected Chair of HSMAI Europe's Digital Marketing Advisory Board

Niklas Schlappkohl, Senior Director, eCommerce at the Carlson Rezidor Hotel Group, was elected Chair of the HSMAI Europe Digital Marketing Advisory Board, along with Vice Chair Terri Scriven, Industry Head of Hospitality at Google UK.

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Travel Tripper's Central Reservation System Now Interfaces With Erevmax's Ratetiger

Travel Tripper, the industry's most innovative providers of hotel website and reservation solutions, today announced its certification with eRevMax's RateTiger to interface with Travel Tripper's central reservation system (CRS). By fully integrating the two systems, hotels can easily distribute inventory to eRevMax channel partners through Travel Tripper's CRS.

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London Retains Crown in 2015 MasterCard Global Destinations Cities Index

London has retained its position as the top-ranked international travel destination for the fifth time in seven years, according to the annual MasterCard Global Destinations Cities Index released today. \"This year's study helps us understand just how interconnected the world's cities are and the significant role they play in connecting and empowering greater numbers of people than ever before.\"

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SiteMinder acquires Globekey to accelerate direct booking presence in Asia

SiteMinder, the leading cloud platform for hotels, today announces it has acquired Asia-based online reservation systems provider Globekey. The acquisition, completed this month, significantly increases the direct booking contribution to the SiteMinder business from within Asia, especially in Globekey's primary markets of Indonesia and Thailand where the majority of Globekey's 1200 global hotel customers are currently located.

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7 Ways Virtual Reality Will Change Luxury Travel

Virtual reality (VR) is revolutionizing more than gaming. With the development and launch of cutting-edge VR hardware from companies like Facebook, Samsung, and Google, VR offers infinite opportunities for luxury travel and experiential marketing.

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Loews Hotels Chairman Jonathan M. Tisch Calls for Improving Air Travel Experience to Secure Travel's Future

Jonathan M. Tisch, Chairman of Loews Hotels & Resorts, urged travel industry leaders to embrace public policy reforms that will improve the air travel experience to and within the United States and help the industry tap into the growing pool of international travelers.

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HSMAI Teams up with Florida International University for Hotel Revenue Optimization e-Course

The Hospitality Sales and Marketing Association International and the Institute for Hospitality and Tourism Education and Research at Florida International University are introducing RO2Win, an online revenue optimization course for hospitality professionals, that trains a team to optimize every opportunity to increase hotel revenue.

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AccorHotels accelerates its transformation

AccorHotels ramps up its digital drive by transforming its AccorHotels.com distribution platform into a marketplace open to a selection of independent hotels. This service will gradually become available to hoteliers in the first target markets starting at the end of June 2015, and guests will be able to access it from July 2015. In time, the objective is to offer more than 10,000 hotels in 300 key cities worldwide, or a three-fold increase in the number of hotels on AccorHotels.com. This initiative is part of the Group's transformation which kicked off in 2013.

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Commune Hotels & Resorts welcomes Alila Hotels & Resorts into its Portfolio - Extends international presence to Asia

One year since announcing a strategic partnership, San Francisco-based Commune Hotels & Resorts formalizes its presence in Asia with the addition of Alila Hotels and Resorts to its portfolio of boutique hotel brands. Singapore-based Alila marks Commune's fourth hotel brand, joining Joie de Vivre Hotels, Thompson Hotels and tommie.

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Hotel SMS Communication & Guest Requests

Sending out SMS Welcome Messages to incoming guests has prompted thousands of app downloads, but most notably, it has sparked hundreds of conversations back and forth between guests and the hotel staff.

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Corus Hotel Group roll out Guestline EPoS across portfolio

Long standing Guestline customers, Corus Hotel Group, have recently implemented Guestline's integrated EPoS solution across their hotel and restaurant portfolio to further embrace cloud technology following a successful installation at their Berkshire hotel, Burnham Beeches.

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Excerpts: China Hotel Investment Watch 2015

The annual China Hotel Investment Watch, now in its sixth edition, serves as an important indicator of the investment climate in the Chinese hotel market for stakeholders in their effort to evolve the Chinese hotel industry to the next level!

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VacationRoost is offering their Sizzling Summer Sale for the month of June, 2015.

Salt Lake City, UT - June 1, 2015 - VacationRoost is proud to announce their annual Sizzling Summer Sale. This promotion is available for the entire month of June with lodging at many popular mountain and beach destinations discounted up to 35%.

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Starwood launches new lifestyle concept rooms | hoteliermiddleeast.com

Starwood Hotels & Resorts has launched its next generation designs for its lifestyle select brands, Aloft, Element and Four Points. Each design brings something different: Aloft hotels will be serviced by new robot butler called Botlr; Element rooms will have smart floor tiles, mapping out a gentle lighting path for guests going to the bathroom during the night; while Four Points' new concept will have smart mirrors with news headlines and weather forecasts.

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5 Outrageous Luxury Hotels Now Underway | forbes.com

Scores of luxury hotels debut all over the globe each year. And though every shiny new development strives to shatter the industry's gold standard in terms of services and amenities, some aim to stand out from the pack in a far more daring way, putting up highly ostentatious frontsbold architectural masks crafted out of ingenuity and ambition, glazed with a touch of crazy. The following soon-to-be lodgesfrom a waterfront resort meant to emulate the shape of microscopic sea creatures, to a flashy new coconut ripening in Dubaidefy design conventions to the extreme, showcasing whimsical, outre shells unlike any other.

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RMS 9+ Mobile is Coming to HITEC!

As part of its unveiling of \"The Hospitality Cloud\" (also called RMS 9+) at HITEC next month in Austin, Texas, RMS Hospitality Solutions will showcase its new mobile platform delivering instant remote access to the key cloud elements hoteliers use most while away from their offices, including guest search, housekeeping/maintenance tasks and snapshot reports. Running on any mobile device that displays an HTML5 browser (such as IE, Safari, Chrome or Firefox), RMS 9+ Mobile will be featured in Booth #2207 June 16 to 18 at the Austin (Texas) Convention Center.

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Hotels That Offer Free 24 Hour Hold on their Websites Discover Surprising Opportunity

Hotels using the Regatta booking engine on their websites have yet another competitive advantage. Regatta allows consumers to put a room on hold and lock in the rate for 24 hours, in exchange for the customer's email address. This is one of many tools that the patent-pending hotel booking engine includes to reduce abandonment of the checkout screen and create retargeting opportunities.

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New Orleans Hotel Collection Expands Partnership with Stash Hotel Rewards

The New Orleans Hotel Collection today announced that it has expanded its partnership with Stash Hotel Rewards, the largest point-based rewards program for independent hotels across the U.S., by adding its fifth property, The Whitney Hotel, to the program. Both leisure and business travelers can now earn and redeem Stash Rewards points at five NOHC properties: Bourbon Orleans Hotel, Dauphine Orleans Hotel, Hotel Mazarin, Hotel Le Marais, and now The Whitney Hotel.

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HSMAI Teams up with Florida International University for Hotel Revenue Optimization e-Course

The Hospitality Sales and Marketing Association International and the Institute for Hospitality and Tourism Education and Research at Florida International University are introducing RO2Win, an online revenue optimization course for hospitality professionals, that trains a team to optimize every opportunity to increase hotel revenue.

May

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TripAdvisor puts new focus on Chinese market with rebranding, app | bizjournals.com

Newton-based travel website TripAdvisor said Wednesday that it unveiled a new brand name for Chinese-speaking customers and released a new mobile app to serve those users. TripAdvisor's (Nasdaq: TRIP) new Chinese brand would be known as \"Mao Tu Ying\" a phonetic word play combining the Chinese characters for owl with the Chinese character for journey.\"

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Hotels.com Introduces Global Awards Program for Top-Rated Hotels

Thanks to reviews written by guests who have actually stayed in the properties, Hotels.com has introduced a new program to recognize hotels that have achieved excellent to outstanding guest review ratings from customers around the world.

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AH&LA Applauds Grassley Letter to FTC on Rogue Hotel Booking Sites

The American Hotel & Lodging Association (AH&LA), the sole national association representing all segments of the 1.8 million-employee lodging industry, today applauded Senator Grassley, Chair of the Senate Judiciary Committee, for his support in calling attention to deceptive hotel booking sites, which trick consumers into thinking they are booking directly with a hotel. Chairman Grassley sent a letter to the Federal Trade Commission (FTC) asking it to investigate the deceptive practices of rogue third party booking sites.

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How far in advance should you book your hotel room? - Trivago

New research from hotel comparison site trivago.co.uk shows that in general, hotels should be booked approximately one month in advance in order to find the lowest prices. Contrary to popular believe, booking further in advance is generally more expensive. Although prices increase closer to the travel date, they generally do not reach the same rate as 2-3 months in advance.

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HotStats European Chain Hotels Market Review April 2015

Both Barcelona and Brussels hoteliers reported significant year-on-year increases in gross operating profit per available room (GOPPAR) of 30.5% and 34.7% respectively, according to the latest data from HotStats.

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IDeaS Expands Reputation Pricing Solution, Partners With Revinate to Integrate Social Media into Pricing

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced a strategic partnership with hotel reputation company Revinate, empowering customers of both companies to leverage online reputation data for better pricing power.

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HotStats UK Chain Hotels Market Review April 2015

In April, London hotels posted negative results with a decrease in gross operating profit per available room (GOPPAR) mainly driven by rooms revenues. On the other hand, the UK Provinces once again recorded positive year-on-year movements across all key performance indicators, according to the latest data from HotStats.

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HotStats MENA Chain Hotels Market Review April 2015

In April, a 10.8 percentage point reduction in occupancy levels to 62.3% had a direct impact on the performance of Amman hotels. The lower demand during the month saw both average room rate (ARR) and revenue per available room (RevPAR) fall by 4.3% and 18.5% respectively to US$154.94 and US$96.48. Hotels were able to offset the decline in room revenue with stronger food and beverage demand, which increased by 19.0% and 4.7%. Hotel profits were impacted by higher operating expenses, falling by 25.1% to US$55.26.

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Cornell Entrepreneurs Focus on Successful Hospitality Startups

Strange as it may sound, the end game is one of the first things to think about when someone starts a business. As discussed in this year's inaugural Hospitality Entrepreneurship Roundtable, one of the best moves that entrepreneurs can make when they start out is to be sure that their concept and processes can scale for growth. This opens doors to enhanced valuation and the opportunity to work as a franchise. The roundtable was hosted by the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship at the Cornell University School of Hotel Administration (SHA). Roundtable participants dealt with five critical issues for entrepreneurs: funding, franchising, legal concerns, opportunity recognition, and technology (notably, 3D printers and robots). Key issues from these discussions are presented in a report from the Center for Hospitality Research (CHR): \"From Concept to Impact: Beginning with the End in Mind; Highlights from the 2015 Hospitality Entrepreneurship Roundtable,\" by Mona Anita K. Olsen, Kelly McDarby, and Joanne Jihwan Park. The report is available from the CHR at no charge. Olsen is a visiting assistant professor at the SHA and assistant director of The Pillsbury Institute. McDarby and Park are SHA students. \"Entrepreneurs need to plan ahead in several areas, including legal agreements, funding vehicles, and operational strategies, because business ecosystems continue to evolve,\" said Olsen, who chaired the roundtable. \"For example, franchisees increasingly are multi-unit food-service operators, rather than proprietors of a single franchise unit. For this reason, an entrepreneur needs to structure the new business so that it will be attractive to those operators. Technology represents another disruptive force; it is clear that robots can now begin to enhance customer service and value by improving efficiency yet allowing the opportunity for staff to focus on the guest experience. Additionally, we hope to see mass customization with

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HSMAI Names Revenue Management Professionals of the Year and Vanguard Award Honoree for 2015

The Hospitality Sales and Marketing Association International (HSMAI) has named Chris Wilroy and Colleen Birch as its Revenue Management Professionals of the Year, and Greg Cross as the Vanguard Award for Lifetime Achievement in Revenue Management honoree.

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[Infographic] The size of the US hotel industry

Just how big is the U.S. hotel industry? Steve Hennis of STR Analytics breaks it down.

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[Infographic] Cvent Study Reveals Millennial Meeting Planner Sourcing Habits

Cvent, Inc., a leading cloud-based enterprise event management platform, recently surveyed more than 800 meeting planners to understand the generational differences between meeting planners' sourcing behaviors as millennials rise in the meetings industry. The study found that millennials value the venue's cost as most influential, while members of older generations value the venue's customer service department when sourcing their next meeting location.

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Intercontinental launches 'made for China' hotels | bbc.com

The InterContinental Hotel Group's China strategy came in for a fair bit of criticism and scrutiny last year after opening a luxury hotel in Tibet. However, its latest Chinese venture is far less controversial. The company's chief executive Richard Solomons told our Shanghai correspondent John Sudworth about his plan to open 100 specifically \"made-for-China\" hotels, under an entirely new brand name; Hualuxe.

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HSMAI Names Revenue Management Professionals of the Year, Vanguard Award Honoree for 2015

Recipients to be honored at HSMAI Revenue Optimization Conference in Austin

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Adobe Digital Index Travel Report 2015

Adobe released its annual Digital Index Travel Report, which reveals the best times to book airfare and hotels, top destinations, total online travel spend, consumer buying behaviors across devices and more. The report analyzed more than 15 billion visits across major U.S. travel, airline and hotel sites between 2013 and 2015 and more than three million social media mentions. Consumers are expected to spend $65 billion online on travel between Memorial Day and Labor Day, seven percent more than in 2014.

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The Best Times to Book Flights and Hotels | adobe digital marketing blog

With summertime right around the corner the Adobe Digital Index team is turning their focus to summer travel. Hopefully you have a few vacations planned, but if not, no worries. Based on more than 15 billion visits and millions of transactions on major travel websites we figured out the best times to book flights and hotels so you don't have to.

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Travel Industry Exchange Now Open for Registration with Special Early Bird Pricing

Questex Travel Group today announced early bird pricing of $75 for travel professionals who register by June 30 for its Travel Industry Exchange event, which will debut Sept. 15-17 in Orlando, Florida, at Disney's Coronado Springs Resort.

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The Technology Treats Found in Starwood Hotels' Concept Lab | skift.com

Hotel rooms are all the same, right? You have a bed, a bathroom, a TV, and a room service menu that entices you to order a grilled cheese sandwich at midnight. But Starwood Hotels is trying to shake things up at Aloft, Four Points hotels, by using technology to improve the guest experience. Yahoo Travel was recently invited to Starwood headquarters in Stamford, Connecticut, to check out some of the forward-thinking amenities they're testing. And I must say, some of the things got me pretty excited.

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PKF's Robert Mandelbaum highlights the findings of PKF's 2015 Trends in the Hotel Industry report

Robert Mandelbaum, Director of Research Information Services, discusses the results of PKF Hospitality Research, a CBRE Company's Trends in the Hotel Industry annual report. Robert explains how hotel operators are managing expenses and growing revenue in a time of \"peak persistence\" in the current industry cycle.

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Eurovision 2015: Hotel Prices up 41%; Travel Interest up 58%

With the semi-finals underway and the final on Saturday, travellers are flocking to Vienna for the 2015 Eurovision Song Contest. Hotel comparison website trivago.co.uk found that travel interest from the UK is up 58 per cent compared to last year. Hotel prices are up by an average of 41 per cent, peaking at 158 the night before the final. The top visiting countries (besides Austria) are Germany, Switzerland, Italy and Finland. Norwegians are willing to pay the most for their hotel room (133 per night), while Serbians searched for the cheapest rooms (62 per night).

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Your Hotels Worldwide endorses eRevMax as the Preferred Channel Manager Partner

Your Hotels Worldwide, a leading hotel chain of independently-managed properties in Scandinavia, has strengthened relationship with eRevMax by implementing its 2-way XML connectivity solution for seamless data transfer between its property management system and online sales channels. All 65 properties under the group are using RateTiger Channel Manager to update rates and availabilities across their distribution mix in real-time. RateTiger is a fully integrated e-distribution platform with 2-way XML channel connectivity, market intelligence and revenue management capabilities.

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Research Partnerships Lead to Innovations in Medical Tourism and Wellness | By Fred DeMicco, Ph.D.

Hospitals and luxury are two words that do not seem to work together; or do they? In a recent trend where medical recovery meets the comfort of a luxury hotel, the idea of Hotels Bridging Health Care, known as H2H, gained ground. As a mixed-use concept, H2H creates a new and innovative business model for entrepreneurs to fulfill the unmet needs of patients and their families; all achieved in a hygienic, complementary and friendly environment that provides quality accommodations, upscale treatments and state-of-the-art wellness centers.

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Hotel Occupancy Continues to Surprise in 2015 According to PwC US

An updated lodging forecast released today by PwC US expects another year of solid revenue per available room (\"RevPAR\") growth in 2015, with a stronger-than-previously-expected increase in occupancy levels, offset by softer than anticipated growth in room rates. Despite weak U.S. economic performance driven in part by unseasonably harsh winter weather conditions, the U.S. lodging sector registered solid demand performance during the first quarter of 2015, with a year-over-year increase in RevPAR of 8.0 percent, and increasing demand levels driving RevPAR increases to a larger extent than previously anticipated. PwC expects this positive momentum in demand to continue for the remainder of 2015, supporting a RevPAR increase of 7.0 percent in 2015. In 2016, PwC expects RevPAR to grow 6.1 percent, driven almost entirely by average daily rate (\"ADR\").

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Milestone Launches NAPtune Local Listings Management Cloud-based Software for Hospitality Industry

Milestone Internet Marketing, leader in hospitality digital marketing software and services, announced the release of NAPtune, a SaaS-based local listings management solution for the hospitality industry. NAPtune allows any location-based business, including hotels and restaurants, to manage their local business listings across the digital ecosystem in a single interface. Accuracy and consistency of business information, especially URL, Name, Address, and Phone Number (NAP), across the local and social ecosystem is key to having a business rank on search engine local results pages. This short NAPtune product video highlights the capabilities and purpose of the local listings management tool.

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Room77 Increases Traveler Engagement with TrustYou Meta-Reviews

International online reputation management leader TrustYou, and travel site, Room77, partnered in August 2013 to provide Room77's travelers with a more user-friendly way to interact with travel reviews. And travelers are, indeed, interacting: they are engaging longer with content and showing increased intent to book.As part of Room77's mission to be the world's best hotel search engine, the site integrated TrustYou's Meta-Reviews onto its site. Meta-Reviews offer travelers overall ratings for hotels (excellent, very good, mediocre, etc.) based on verified reviews from across the web, sentiment category scores (such as ratings and review snippets for service, location, food, price, etc.), rating distribution details (how many ratings are five star, four star, and so forth), and more.\"Travelers want the most efficient way to find the hotel that meets their needs based on price, review ratings, and location. Integrating TrustYou's data has enhanced our ability to provide the ideal hotel search experience, and travelers are responding positively,\" said Room77's CEO, Drew Patterson.In the last six months, Room77 has found that:

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10 Digital Marketing Strategies for Travel 2015

Hot off the press, check-out this latest white paper from EngageSciences that outlines their thoughts and research on how travel and tourism brands are adapting to the great consumer power shift, by transforming their digital channels into powerful social hubs, infused with user-generated content.

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Booking.com has made guest data anonymous | customer-alliance.com

As of this month, Priceline's Booking.com has implemented rather drastic changes in the way hotel guest data is handled. Booking.com has made guest email addresses anonymous and therewith unavailable to Hotels. This is, according to the Online Travel Agent, to provide an extra level of security for both hotels and guests. As stated in an email, sent to their customers, Booking.com sees the biggest current challenge in protecting the personal data of individuals and companies from the evolving threat through cyber attacks, and that it would be essential to take actions now to find appropriate solutions, both for hotels and their customers.

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French Hotel Industry Performance - March 2015

The situation started to pick up a little for the French hotel industry in March. Although hotels did not record exceptional results, March did allow the first trimester to close on a positive note, particularly in Paris. This was especially the case for Budget and Midscale hotels, and to a certain extent, Upscale hotels, too.

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RMS to Unveil Cloud PMS Enhancements at HITEC

Hoteliers attending HITEC next month in Austin, Texas, will be introduced to new digital tools from RMS Hospitality Solutions that will greatly improve the way they manage real-time data and how they communicate with guests. For the first time at HITEC, RMS will showcase \"The Hospitality Cloud\" (also known as RMS 9+). This suite of a la carte technologies (including PMS, channel management, guest marketing, business intelligence, tour desk and more) is designed to improve reservation management efficiencies and increase bookings via seamless, real-time online bookings and channel management integration. More than 4,000 properties in 25 countries currently rely on RMS for their property solutions.

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Marriott Content Studio And Marriott Hotels Premiere Original Short Film 'French Kiss'

Today, the Marriott Content Studio - in partnership with Marriott Hotels, the company's flagship brand - premieres its second original short film, French Kiss, with a global YouTube launch followed by a gala screening and party at the Marina del Rey Marriott in Los Angeles this evening. The multi-platform, all-screens distribution strategy, includes digital frenchkissfilm.com limited theatrical release, Marriott Hotels' guest rooms, as well as on Marriott.com and to the 50 million Marriott Rewards members.

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Groupize Unveils Instant Bookings for Small Groups on Groupize.com Affiliate Sites

Groupize today announced the eagerly anticipated launch of Instant Bookings on Groupize.com and the affiliate sites powered by its white label solution. Now online planners of groups, meetings, events, weddings, tours and sporting events can benefit from the ease of shopping, booking and managing their group room blocks in real-time.

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PolyU Study Finds Acculturation Determines Consumer Responses to Service Failures

Chinese American consumers react differently to service failures depending on the extent to which they have integrated into American culture, suggest Dr Karin Weber and Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published research paper, they report the results of a study that considered the reactions of Chinese Americans with different levels of acculturation to customer service failure. As measured by the need to maintain \"face\", the extent of customer satisfaction with the service experience and repeat purchase intention, the respondents' \"acculturation status influenced their reaction to the service failure\", the researchers note.

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Luxury Travel Advisor Honors Awards of Excellence Winners at ULTRA Summit

Questex Travel Group's Luxury Travel Advisor magazine today announced the winners of its prestigious Awards of Excellence, recognizing companies considered to be the top luxury suppliers in the travel industry. The recipients were honored this week during the Luxury Travel Advisor's ULTRA Summit at the Four Seasons Resort Orlando at Walt Disney World Resort.

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WayBlazer Announces $5 Million in Funding from The Entrepreneurs' Fund, IBM and Gobi Partners

WayBlazer, a leader in intelligent discovery for the travel and leisure industry, today announced it has raised $5 million in Series A funding led by The Entrepreneurs' Fund (TEF) and IBM, with participation from Gobi Partners. The investment will allow the company to expand the development of its growing catalog of travel discovery solutions, accelerate sales and speed the delivery of their solutions into the marketplace.

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Epteca CEO to Present Data-Centric Contextual Selling Strategies at Europe's Foremost Airline Retail Event

Bojan Jokic, CEO and co-founder of Epteca, will be a featured presenter at the upcoming Airline Retail Conference (ARC) taking place June 2-3, 2015 at Olympia Conference Centre in London. The presentation, titled \"Knowing Your Customer Content & Context\" will focus on the impact of using relevance, timing, technique, channel, and the customer decision journey that define a lucrative ancillary merchandising and selling strategy focused on the traveller.

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VirtualHotel to Launch Mobile App for Hotel Groups and Marketing Alliances at HITEC

VirtualHotel, formerly known as Cardola Ltd., has developed a new mobile application for multi-property/multi-brand portfolios that enables hotel groups and marketing alliances to showcase and promote their entire property portfolio in a single app. Called \"VirtualHotel for Groups,\" (available for iOS and Android) the app is being made available with no setup charges to group hoteliers who express interest at the HITEC show, June 15 to 18 at the Austin (Texas) Convention Center. This unprecedented offer is valued at $20,000.

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Lodging Interactive Wins Communicator Award for Hotel Website Design

Parsippany, NJ: Lodging Interactive, the digital marketing and social media engagement firm exclusively serving the hospitality industry, has a new distinction to add to their multiple website design award wins in 2015.

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New brand Zoku' launches, marking the end of the hotel room as we know it

Facilitating global living and working for the travelling professional, Zoku, which is Japanese for family, tribe, or clan, will disrupt and create a new category in the hotel industry - a home-office hybrid, also suitable for long stays, with the services of a hotel and the social buzz of a thriving neighbourhood. Designed in collaboration with Concrete, the award-winning interior design and architecture agency, Zoku will be a relaxed place to live, work and socialise with like-minded people while getting wired into the city.

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The Hotel Smartphone App Will Control Room Service and Everything Else | skift.com

Room service used to be a luxury for many hotel travelers, but as the technology generation has grown into travel, many are now looking for a faster and more efficient replacement. No longer does it make sense to reach for a bedside phone to order breakfast; now, with a hotel smartphone app in each traveler's pocket, most amenities once available through the wired hotel system can now be accessed through the cloud.

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Despite healthy global growth, hotels are banking on summer marketing blitz | tnooz.com
With a strong dollar pushing tourist demand in Europe from American leisure travelers, and a generally strong global demand for new concepts, hotels are poised to enjoy healthy growth throughout the rest of the year. This growth also means a more robust competitive landscape and so some hotel groups are tackling summer travel with gusto. Here are two well-crafted multimedia marketing initiatives making waves for the peak travel season.

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Diligence drives revenue management alignment | hotelnewsnow.com

It's not enough for revenue managers to continue learning in their ever-evolving discipline; they must also teach those (and relentlessly so) who might not be so open to this new world of doing things, said panelists at the Travel Distribution Summit Europe held in London. Cold blooded was the term one used to describe a personality trait required to help push top-line growth across the entire asset, chain or group. At the moment, my colleagues are not aligned, said Nicolas Alsterdal, total profit manager at Nordic Choice Hotels.

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Priceline, Expedia, TripAdvisor: 'Big 3' Get Bigger | news.investors.com

Priceline Group, Expedia and TripAdvisor posted hotel demand gains and share growth in Q1, according to an analyst's report on Monday. \"Hotel industry demand remained strong on Q1 and the 'Big 3' in online travel Priceline, Expedia and TripAdvisor continued to take market share,\" wrote Cowen & Co. analyst Kevin Kopelman in a Monday research note. \"We estimate that the 'Big 3' will generate a combined $80 billion in hotel and vacation rental bookings in fiscal year 2015.\"

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Booking.com Implements New Parity Provisions in Germany

Today Booking.com, an operating business of The Priceline Group [NASDAQ: PCLN] announced it will waive enforcement of its existing wide parity provisions with German accommodations with immediate effect and will amend its standard terms and other agreements with German accommodations by 1 July 2015 to be consistent with the binding commitments given to the French, Italian and Swedish National Competition Authorities.

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Embassy Suites and Hampton Hotels Add by Hilton Endorsement to Their Names

Hilton Worldwide (NYSE:HLT) today announced a re-branding of Embassy Suites Hotels and Hampton Hotels in the U.S., adding the \"by Hilton\" endorsement to their monikers. The new brand logos and names, Embassy Suites by Hilton and Hampton by Hilton, represent the next phase of a renewed business strategy to further reinforce the brands' identities within the Hilton Worldwide portfolio and the company's continued commitment to the future growth, expansion, and evolution of its brands. The phased rollout begins this quarter and will bring about greater consistency as these brands already carry the 'by Hilton' endorsement outside of the U.S.

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Starwood's high-tech hotel rooms have robot butlers and smart mirrors | mashable.com

If you find yourself at certain Starwood hotels in the next few months, you'll be able to enter your room with the tap of an iPhone or Apple Watch, touch the mirror for weather updates and even request a robot butler to bring you a toothbrush. At its Stamford, Connecticut-based headquarters, Starwood is hard at work testing concept rooms filled with smart technology that's already reached three of its chains: Four Points by Sheraton, boutique concept Aloft and its sustainable Elements brand.

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Hospitality Outlook South Africa: 2015-2019

Every day, PricewaterhouseCoopers (PwC) plays a significant supporting role in hospitality businesses across the world. With our local knowledge of culture, laws and business needs, we help clients make the most of changing market scenarios.

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Positive Outlook for Summer2015 Leisure Travel As Older Generations Lead the Charge

All generations plan to travel and spend more on leisure travel this summer with Boomers and Traditionalists leading the charge according to a national survey by D.K. Shifflet & Associates. Boomers intend to increase leisure days traveled and spending at about the same rate (8%) while Traditionalists registered a 9% increase in leisure travel days and an over 10% increase in leisure travel spending. \"Perhaps Traditionalists intend to make the most of their final years\", speculates Chris Klauda, Vice President at D.K. Shifflet & Associates.

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Hotels.com Introduces Secret Prices and Enhanced Loyalty Program

Hotels.com has introduced further savings for customers through a new program called Secret Prices. The program offers participating customers a greater selection of competitive hotel deals, most of which are not available on comparison sites. Secret Prices offers thousands of specially negotiated rates and subscriber-only deals on hotels in top destinations around the world.

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I'm out of here: 10 Ways Your Hotel's Booking Engine Is Pushing People Out The Door

The minute they enter your booking engine, you've got 'em right where you want them. They're seconds away from hitting Book Now. You've pulled them past all of the initial dreaming and researching phases. They like you and your destination. It should be easy enough to get them to fill out some basic information and book a room, right? According to a recent study from SalesCycle, 81% of people abandon your booking engine without a transaction. Why get so far in the booking process only to give up in the last seconds? Often, travelers have one of ten issues...

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Guestfolio cracks the design challenge for hotel marketers

Guestfolio, an award winning global CRM technology provider, today introduces Studio, the first email marketing builder designed specifically for hoteliers. Studio provides hotel marketing teams with an elegant solution for creating beautiful, rich HTML emails that ensure readability and results.

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Evolving booking engines will soon equal the abilities of expert agents | travelweekly.com

Over the past decade, numerous experts within the travel industry have been claiming that technology can't replace travel agents, that only human beings, leveraging years of experience, could help you find and book that perfect trip. Indeed, this statement was true for many years, and initially the emergence of the booking engine was viewed not as a threat but merely as a useful tool to be utilized in the booking process. The mere thought of an intelligent, machine-based travel expert system capable of coming even remotely close to understanding clients' needs was viewed as the stuff of science fiction.

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Hotel chains deliver instant gratification, propel sales with mobile promotions | mobilecommercedaily.com

Wyndham Hotel Group and Choice Hotels are two of the major hospitality marketers gearing up to drive sales this summer via loyalty program-based promotions on mobile, suggesting that consumers are seeking instant gratification when offering a hotel brand continued business.

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Digital Channels Drive Impressive Booking Growth

In the first quarter (Q1) 2015, digital channels which include hotel websites (Brand.com) and Online Travel Agents (OTA) and Global Distribution Systems (GDS) grew in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR; Second Quarter 2015). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers).

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Choice Hotels Hiring for New Summer Role of the Ultimate People Person

Calling all digital nomads, social butterflies and travel enthusiasts. Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, has announced its search to hire for a newly created position this summer, the Ultimate People Person. The role will bring to life the brand's long-standing mission of bringing people together and establishing meaningful in-person connections.

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How Mobile Is Changing In 2015 | leonardo.com

Travel shoppers are accessing the Internet wherever and whenever they want. With global smartphone use expected to reach 2.5 billion in 2015, mobile has changed the way we discover and connect to brands.

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Understanding tomorrow's traveller: U.S. consumer survey reveals associated Travel Tribe | amadeus.com
How do U.S. travellers view themselves when it comes to travel? A brief survey of some 800 U.S. travellers has revealed that most of them (67%) identified with the characteristics of Simplicity Searchers, or those who seek ease and transparency, without the hassle of managing too many trip details themselves. This tribe of travellers, which was one of the six we identified in our recent report Future Traveller Tribes 2030, takes full advantage of relaxing and pampering themselves while on vacation, with the assurance of their safety and enjoyment.

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Mobile Technology and Future of Travel | inc.com

Research suggests mobiles and millennials are changing the way we travel. In just a few weeks, students will be getting out for summer vacation and that means vacations, trips home from college and more. For many hotel and attraction owners, capitalizing on summer activities is essential for remaining in the black for the rest of the year. The internet and mobile technology have dramatically changed the way people search for and make travel arrangements. This article will discuss recent research that gives business owners clues to reaching traveling customers in the digital age.

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New data: Reports of the demise of travel agents were premature | travelweekly.com
Despite the lingering stereotype of a slowly dying sector, a recent ASTA study and interviews with agents across the country revealed that travel agencies are hitting new highs in employment and compensation. ASTA's 2014 Labor & Compensation Report found that 74% of the Society's members, accounting for about 24% of all U.S. agencies, had at least one employee or independent contractor, up from 72% in 2011. ASTA's survey found that compensation for experienced agents, including benefits, had risen 17% in the past five years, from an average of $29,000 in 2009 to $34,000 in 2014, topping out at $105,000.

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Top 10 luxury hotel brands in digital | l2inc.com

With powerful new entrants looming and a rapid increase in travelers adopting mobile devices for research and booking, Luxury Hotel brands must harness all the right digital tools and strategies to distinguish themselves or run the risk of becoming commoditized. This year's Digital IQ Index: Luxury Hotels reflects methodology modifications that account for the rise of mobile, the increasingly global nature of travel and changes in Google's hotel price ad strategy. Laggard brands lacked incremental investments in the brand site, including localization of sites in key international markets, and in building out mobile offerings. Read on to see what distinguished the most digitally savvy brands on L2's list.

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Marriott's CEO shares 4 futures for Starwood | hotelnewsnow.com

Arne Sorenson, Marriott International's unflappable president and CEO, nimbly navigated analysts' questions about his company's potential interest in Starwood Hotels & Resorts Worldwide during an earnings call last week. (Starwood, for those who forgot to visit Hotel News Now in the past week, announced it was exploring a full range of strategic and financial alternatives as a means to increase shareholder value.) In a nutshell, he said Starwood doesn't fit the profile of a typical acquisition target for Marriottof which there have been many in recent years (see: AC, Gaylord, Protea and Delta).

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Hilton Worldwide Unveils First-of-its-Kind International Partnership with ANA

Hilton Worldwide (NYSE:HLT) today announced a global partnership with Japan's biggest airline, ANA, to introduce cutting-edge airline lounges and in-flight services that will raise the bar for the travel and hospitality industries worldwide. The initial phase of this alliance will run between June 1 and August 31, 2015 and is designed for both Japanese and international travelers to \"Experience More\" of the renowned Hilton hospitality when they next travel through the ANA Haneda or Narita lounges or embark on a flight from Tokyo to Honolulu.

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Middle-East Hotels Face Supply Glut According to PwC's Middle East Hotel Forecast Report

This first edition of our Middle East cities hotel forecast is published amidst some of the fastest growing tourism and hotel markets in the world. There are six cities in this new Middle East econometric forecast - Abu Dhabi, Doha, Dubai, Jeddah, Muscat and Riyadh. All are important gateway or capital cities and/or business and tourism destinations. Some are emerging as magnets for Meetings, Incentives, Conferences and Exhibitions (MICE), Mega Events and leisure/ shopping travelers. Some, including Dubai and Doha are heading at breakneck speed into the future. Dubai will host the Expo in 2020 and Qatar the FIFA World Cup in 2022. Although outside the parameters of this forecast, planning is already heavily underway and will mean significant new supply preparations.

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The Priceline Group Announces the Acquisition of PriceMatch

Through a system of proprietary algorithms, PriceMatch's intuitive, cloud-based platform delivers real-time data to hotels, giving them a deeper understanding of current performance in order to drive improvements on their top and bottom lines. The addition of PriceMatch will further The Group's continued efforts to drive value for its network of 600,000+ accommodations partners worldwide, helping them expand through next generation technology services and distribution expertise.

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Amazon's Online Travel Service Is Already Drawing Interest | thestreet.com

Amazon (AMZN) is hoping to shake up online travel reservation the same way it did with online retailing. And at least one hotel chain is paying attention. The Internet giant, which already has ventured into such areas as cloud storage and video streaming, recently launched \"Amazon Destinations\" to grab market share from established travel reservation sites such as Expedia (EXPD) and Priceline (PCLN).

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Priceline Hits 100 Million Room Nights Booked In A Single Quarter Mark | Travolution

International operations contributed a first quarter gross profit of $1.4 billion to online travel giant Priceline Group, a rise of 16% on the same period last year. The group's overall gross profit for the three months rose by 19% to $1.7 billion. Adjusted earnings [EBITDA] for the period to March 31 was $532 million, an increase of 4% year-on-year.

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Hyatt is open to adding a new brand | hotelnewsnow.com

In the past, Hyatt Hotels Corporation has acquired brands to convert the hotels under those flags to other Hyatt-branded products such as Hyatt House or Hyatt Place. During a first-quarter earnings call with analysts Tuesday, Mark Hoplamazian, Hyatt's president and CEO, was asked how strong the company's appetite is for acquiring a new brand. Hoplamazian pointed to the company's previous acquisitions and conversionssuch as its buy of AmeriSuites and conversion to Hyatt Placeas examples of the company's willingness to engage in such transactions. Hyatt would be willing to take that a step further, Hoplamazian added. - See more at: http://www.hotelnewsnow.com/Article/15804/Hyatt-is-open-to-adding-a-new-brand#sthash.f6tyft3M.dpuf

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Cornell Report on Hospitality Loyalty Programs Wins Industry Relevance Award

A report demonstrating the value of hotel loyalty programs has won the 2015 Industry Relevance Award from the Center for Hospitality Research (CHR). The report, \"Assessing the Benefits of Reward Programs: A Recommended Approach and Case Study from the Lodging Industry,\" offers a graduated set of methods for hotels to measure the effects of their guest loyalty programs. The researchers, Clay M. Voorhees, Michael McCall, and Bill Carroll, compared the revenues and room-nights for loyalty program members and non-members, based on thousands of guest transactions for two unrelated hotel companies. They found that loyalty program members were bigger spenders at both hotel firms, primarily because members stayed at the hotels more frequently than non-members. The report is available from the CHR at no charge.

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Sabre launches SynXis Booking Engine in-context suite, an industry-first digital retailing solution for hotels

Sabre Corporation announced today the launch of the SynXis Booking Engine in-context suite, a first-of-its-kind digital retailing solution to help hoteliers optimize their direct distribution channel and provide travelers with new booking options to unlock the unique hotel experience that is right for them.

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Starwood Announces Leadership Changes in Global Brand Organization

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced a series of leadership changes across its global brand organization. The moves build upon Starwood's legacy of brand innovation and demonstrate the company's commitment to creating unique and compelling experiences for guests across its 10 distinct brands.

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Mom Knows Best: Hotel Marketing Lessons from Your Mother

Could Mom be the best hotel marketer ever? Quite possibly! All throughout your childhood, she recoiled at the sight of your dirty room. She questioned your questionable friends. Her never-ending nagging was enough to keep our eyes rolling for years. But guess what? Turns out her sage, maternal advice is completely applicable to your work as hotel marketers.

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eRevMax expands presence in Middle East with Fortune Hotels

Fortune Hotels Group, one of the leading hotel brands in Middle East, has selected RateTiger LIVE, the Integrated Management Dashboard from eRevMax to benefit from real-time channel management powered with business analytics. Four properties of the group are using the web based platform for updating rate across channels and accessing high quality rate data and insights from single dashboard to improve business efficiency.

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Social Media Should Be a Hotel's Main Customer Service Platform

Parsippany, NJ: The evolution of social media from a marketing platform to a customer service platform has been widely noted. Social media marketing and social customer service are really two different disciplines within a brand's organizational structure and need to be treated that way. These separate disciplines now need to mesh to create a cohesive online presence that also promptly handles customer service issues.

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How travel brands plan to unbutton sales via Apple Watch apps | mobilecommercedaily.com
As the Apple Watch begins showing up on consumers' wrists, numerous top brands from the travel sector are rolling out wearable applications to enhance their smartphone apps and drive sales via features such as keyless room entry and additional booking options.

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HeBS Digital To Host Webinar: The Smart Hotelier's Action Plan to Digital Content Marketing

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm, today announces it will host a webinar on Digital Content Marketing in hospitality. Attendees will learn the key elements that should make up a property's Digital Content Marketing Strategy, essential in bringing the hotel's story to life and ultimately resulting in a higher level of engagement and direct revenues.

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U.S. Hotels Achieve Fourth Consecutive Year of Unit-Level Double-Digit Gains in Profit - Despite Initial Signs of Expense Growth | PKF Reports

Results from the 2015 edition of Trends in the Hotel Industry, an annual report recently released by PKF Hospitality Research (PKF-HR), a CBRE Company, reveal that U.S. hotels (on a unit-level same-store sales basis) achieved a 12.3 percent increase in net operating income (NOI) during 2014. This marks the fourth consecutive year of profit growth in excess of 10 percent, a trend that is forecast to continue through 2016. This six-year period (2011-2016) of continuous double-digit gains on the bottom line will be the longest such streak for the nation's hotels since PKF began tracking the industry in 1937.

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Woolley's Classic Suites Partners with Stash Hotel Rewards

Woolley's Classic Suites, located just minutes from Denver International Airport, announced today that it has partnered with Stash Hotel Rewards, the largest point-based loyalty program for independent hotels across the U.S. As a result of this new partnership, Stash members are now able to earn and redeem points at Woolley's Classic Suites, a new hotel experience from Robert Woolley, the innovative entrepreneur and creator of the original all-suites hotel concept.

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Survey Finds Hotel Executives Dissatisfied With Sales and Revenue Management Incentive Compensation Plans

ZS and the HSMAI Foundation uncover pain points and alternatives for industry to improve sales and revenue management incentive plan design, maintain competitive edge.

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Millennials vs. The Millennial Mindset | hotelinteractive.com

Your customer is changing and it's all technology's fault. And looking out into the distant and not so distant future, tomorrow's technology is morphing the way we need to think about tomorrow's hotel business today. But not in the way you think. It's more than just the changing nature of technology, there's a massive societal shift occurring where people interact with technology in wholly different ways. And it's confusing people and causing folks to go astray when thinking about the future of hospitality.

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Top travel mobile experiences almost as good as traditional sites

The mobile experience of the world's top travel brands is almost as good as the experience offered on desktop sites, according to the latest multichannel eTravel Benchmark results from Voice of the Customer specialists eDigitalResearch.

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Travel Consumer 2015 - Deloitte Report

The digital revolution has democratised the way consumers shop for travel. To better understand this change, we worked with the British Travel Awards (BTA) to survey over 40,000 respondents about their travel activities. We found that travel has changed from being a seller's to a buyer's market. To adapt to this change, travel businesses need to undergo their own transformation from a product-centric to a consumer-centric model and put the consumer perspective at the heart of every business decision.

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Uber's food delivery service launches in four cities | engadget.com

Uber's experiments with food delivery in California and Spain must've been a resounding success, as the ridesharing outfit is making that on-demand dining a permanent option. UberEats has officially launched in four cities, including the Barcelona and Los Angeles trial areas as well as two new burgs, Chicago and New York City. As before, the service really just substitutes pickups for meals -- you choose from curated restaurant menus, and an Uber driver will show up with your selections in a matter of minutes. This will seem very familiar if you've tried a restaurant delivery service before, but it'll undoubtedly be handy if you already use Uber and find yourself craving sandwiches or salads.

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Booking.com Wasn't Powerful Enough: It's Now Getting More Sway With Hotels | Skift

If hotels and European regulators are already concerned about Booking.com's clout with hotels, they'll now have to consider that Booking.com is likely to gain even more leverage with hotels because the company has launched a new hotel-website creation and booking-engine service.

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MENA Hotel Market Forecast Apr-Jun 2015 - Colliers

This publication has been prepared by Colliers International Hotels MENA, providing hotel performance forecasts for 29 submarkets in key MENA hospitality markets. Key Performance Indicators include Hotel occupancy %, calculated as occupied room nights / available room nights, Average Daily Rate (ADR), calculated as total rooms revenue / occupied room nights, Revenue per Available Room (RevPAR), calculated as total rooms revenue / available room nights.

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HotStats MENA Chain Hotels Market Review March 2015

Four and five star hotels in Dubai saw average room rates (ARR) fall by 5.5% to US$380.85 in March, according to the latest data from HotStats. Occupancy levels remained stable during the month at 88.8%, however the reduction in ARR had a flow-on effect on revenue per available room (RevPAR) which fell by 4.8% to US$338.25. A reduction in food and beverage revenues further reduced total revenue per available room (TRevPAR) which dropped by 8.9%. Although operational expenses were marginally reduced, the lower overall revenues resulted in gross operating profit per available room (GOPPAR) falling by 7.8% to US$306.62.

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LeisureLink's first Hackathon Velociraptor Summit is coming to Salt Lake City, Utah May 4th- 8th

LeisureLink, the leading travel technology platform for the vacation rental industry, announced they will be hosting their first Hackathon next week at Salt Lake City's Gateway District Mall, in the former Coldwater Creek retail store at 30 South Rio Grande Drive.

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In Memoriam, A Tribute to James Mahon 1951 2015

James Mahon, who was the long-time public relations director for the International Association of Conference Centres (IACC), passed away peacefully earlier this month, surrounded by his loving family. He had been ill for a short time.

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Tune Hotels Group announces new company structure

As a brand that firmly believes that its people are the biggest asset of the company, Tune Hotels Group seeks to assign the right people according to their areas of expertise, to ensure the growth and continuity of the group.

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Boost Group Sales & Profit and Shrink Costs with GroupRevMax

GroupRevMax today announced the availability of complete end to end automation on its cloud portal for hotels, www.grouprevmax.com. Convention and group sales are an important part of any hotel's sales strategy, but many hotels don't capitalize on the full profit potential of groups due to the cumbersome technology and manual processes in use today. GroupRevMax attempts to change that through consistent improvements in the following areas.

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HSMAI Revenue Optimization Conference Focuses on Education, Collaboration and Innovation

The Hospitality Sales and Marketing Association International (HSMAI), the leader in advocacy and education for hospitality revenue growth, will hold its 12th annual Revenue Optimization Conference (ROC) June 15 at the Austin Convention Center in Austin, Texas.

Meeting Planners: The One Thing That Drives Them Absolutely MAD!

Recently, DMAI’s empowerMINT team ran the March “Meeting Planning Madness” Tournament giving meeting planners, the opportunity to decide in four rounds of voting, what drives them absolutely MAD! Well, it’s official. After 400+ planners casted over 3,000 votes, we now have insight into what is behind our planners’ madness.

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HotStats European Chain Hotels Market Review March 2015

Amsterdam and Vienna hotels recorded increases in gross operating profit per available room (GOPPAR) of 6.4% and 11.9% respectively in March, confirming positive performance for the first quarter of the year according to the latest data from HotStats.

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Five Tips for Creating Guest Surveys That Deliver Results

Surveys can be an invaluable tool to increase guest feedback, and, in the long term, they can serve to improve review ratings. The catch is ensuring they are set up and delivered in just the right way so that guests will respondand respond favorably. Here are five tips for creating guest surveys that work.

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Hotels Need to Think Like a Media Company

Hotels are not simply hospitality and travel companies, they and every business in the world today are media companies. Hoteliers must view their brand, property and business this way and produce content accordingly, because, after all, content is king. It always has been and always will be.

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IHG Unveils New External Employer Brand

InterContinental Hotels Group (IHG), one of the world's leading hotel companies with operations in nearly 100 countries worldwide, has today announced the relaunch of its external facing Employer Brand. The new brand identity, 'All of you at IHG', has evolved from in-depth market research which revealed the importance of developing a user-friendly, engaging and interactive digital identity.

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Champneys Health Spa Group joins HotelREZ Hotels & Resorts

The luxurious Champneys Health Spa Group, the first health spa chain in the UK with four purposely built health resorts, has recently joined HotelREZ Hotels & Resorts' hotel portfolio. HotelREZ will provide all 4 properties with GDS representation under the HO chain code, as well as sales and marketing services.

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Rate Parity: The Battle To Determine How You Buy Hotel Rooms | chicagotribune.com

Did you ever wonder why a hotel room search returns identical or near-identical results from all the online travel agencies (OTAs) and metasearch engines? One major reason is that hotels and hotel chains typically have \"rate parity\" agreements with OTAs: Simply put, hotels agree to give the same price to everyone who asks for a given booking.

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WindsurferCRS connects to TripAdvisor's Instant Booking

SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, is now certified as a TripConnect Premium partner by TripAdvisor. This opens up the TripConnect instant booking channel for hoteliers using SHR's proprietary distribution platform.

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Value Place Changing Name to WoodSpring Suites and Developing New Brand, WoodSpring Suites Signature

Value Place, the nation's fastest growing value extended stay hotel brand, announced today that it changed its name to WoodSpring Suites, effective immediately. As well, it is developing a brand extension with a more enhanced offering, WoodSpring Suites Signature, designed to appeal to less price sensitive guests.

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HotStats UK Chain Hotels Market Review March 2015

Whilst London hotels' profitability showed a virtually flat year-on-year movement in the month of March, the UK provinces continued to post strong performance with particular growth in gross operating profit per available room (GOPPAR). In particular, South East hoteliers recorded an 8.4% surge in this metric, according to the latest data from HotStats.

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Travel Review Data: What Hotels Can Do With It

A recent TripAdvisor report indicates that 60% of hotels are increasing their investment in online reputation management in 2015. What this means is more oversight, better responses, improved technology, and a whole lot of data. But what makes this data all worthwhile is how it's used. What can hotels do with all of this data to ensure that this substantial investment in reputation management pays off?

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Dramatic Business Travel Growth for India Continues

The Global Business Travel Association (GBTA) Foundation, the voice of the global business travel industry, today announces the results of its third GBTA BTI Outlook India report, a semi-annual analysis that relates unfolding economic events at home and abroad to their resulting impacts on India's business travel market. The report, sponsored by Visa Inc., includes the GBTA BTI; an index of business travel spending that tracks market performance over time.

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Marina Bay Sands Contributes to the Development of HSMAI Southeast Asia Chapter

Marina Bay Sands has made a $180,000 grant to the Hospitality Sales and Marketing Association International to develop the association’s chapter in Southeast Asia.

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Guestline's Support help secure fourth B+B Collection property

Guestline are pleased to welcome B+B Wickham to the existing portfolio of B+B Collection properties that currently use the Guestline property management solutions. B+B Wickham recently installed the Guestline product suite including Rezlynx, a cloud hosted property management system, Guestline Distribution and EPoS.

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Newport Hospitality Group Chooses AHLEI for Online Training

Newport Hospitality Group, which operates more than 30 properties in the eastern United States, has signed a two-year agreement with the American Hotel & Lodging Educational Institute (AHLEI) to provide its employees with access to a variety of online learning resources through CourseLine, AHLEI's eLearning platform.

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Booking.com Launches BookingSuite, Introduces New, Groundbreaking Websites For Property Owners

Booking.com today partners with more than 600,000 accommodation providers to offer travelers around the world the best places to stay for every budget. Now with the launch of BookingSuite, Booking.com is extending its distribution expertise to accommodation providers so they can more effectively grow their businesses and brands.

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Hotel Pricing Mechanisms Need A Direct Approach | Tnooz

That's especially true today with the plethora of sites offering a bewildering array of hotels and apparent deals. But while consumers may enjoy greater choice about where to stay and how to book, hoteliers are pinning their hopes on the fact that trends in the hotel space often follow the airline sector, where many consumers now choose to book direct. Brian Hicks, InterContinental Hotel Group's (IHG) VP Revenue Management for Europe & AMEA, for one, thinks the case for booking direct is getting stronger.

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Priceline.com Launches Hotel Deals Near Me and Trip Details for Apple Watch

Priceline.com today announced that its new Apple Watch app will feature both Upcoming Trip Details and Hotel Deals Near Me to further fuel the mobile traveler's appetite for last-minute travel. The priceline.com app for Apple Watch is the latest in travel technology. It extends the functionality of priceline.com's free app and allows for a simplified integration, especially for consumers traveling that day. According to proprietary research, over 50% of priceline.com's mobile customers make same-day hotel reservations after 6pm at hotels within 30 miles of their location and 25% of reservations are within 5 miles of their hotel.

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Crowne Plaza Newcastle Stephenson Quarter To Feature Acentic's Leading In-room Entertainment And High Speed Wi-fi Technology

Acentic, global leader in hotel TV and hospitality technology, has been chosen to deliver the very latest in HSIA and in-room entertainment systems to the Crowne Plaza Newcastle Stephenson Quarter, an exciting new 251 bedroom hotel opening in July 2015.

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Are you a simplicity searcher' or a social capital seeker'? New study reveals how and why we will travel by 2030

By 2030 more than 1.8 billion of us will travel internationally every year, and what motivates us and how we behave will be radically different to today. By the end of the next decade, some people will purchase and consume travel experiences almost entirely on the basis of how shareable they are, or how much 'capital' they generate, via social networks.

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Hotels Take Meeting Planners to School

Some hotel companies are going beyond fam trips and site visits, hosting planners for custom-built programs that emphasize education and practical ROI.

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Community Based Software Platforms Transforming the Future of Destination Sales and Marketing | By Hjalti Baldursson

There is an interesting strategic shift underway in regard to tourism product offerings. Destinations are facing ever-increasing competition and need to constantly offer new appealing products to lure in tourists. Therefore, product providers are building communities, which leads to an overall stronger product offering.

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Maestro PMS Expands Solution Offering, Services, Price Options for 2015

Maestro PMS continued expansion of its new-image launch for 2015. Warren Dehan took the stage at Maestro PMS' 2015 Users Conference in Santa Cruz, California today to announce the company will expand its offering to include new Analytics Business Intelligence reporting to bring a wealth of new data to clients. Dehan also introduced flexible pricing and system adoption options to enable operators to implement Maestro PMS with a new monthly solution subscription model that includes software licensing and support to simplify adoption. Click here to learn more about Maestro's solutions for profitability and productivity. New price model 'instantly lowers Maestro's entrance cost'\"Maestro PMS' new image is more than just a great logo and website. We are launching a new monthly subscription model that enables independent operators to realize the value of Maestro's robust functionality with a simplified purchase option,\" said Warren Dehan, Maestro PMS President. \"Our new price model instantly lowers Maestro's entrance cost. Operators can implement Maestro PMS' through a monthly subscription fee that is ideal for full service independents. They only have to pay for installation and training to realize all of Maestro's benefits.\" Dehan noted that Maestro's new monthly subscription option includes the industry's leading Diamond Plus Service. Diamond Plus Service is perfect for independent operators because it provides professional support services customarily only found with franchise programs. Diamond Plus Service includes:

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Epteca Selected for Traveltech Lab, the UK's Premier Incubator for Travel Technology Start-ups

Epteca announced this week they have been selected as one of only 13 companies from over a 100 that applied to be part of the Traveltech Lab, the UK's first-ever incubator for travel technology start-ups.

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Study Confirms Average 30% Drop in Revenue for Hotels After Switching from TSA Solutions' Front Desk Upselling (FDU) Program to Internal Solution

TSA Solutions, a leading global provider of measurable and sustainable revenue performance enhancing solutions for the hotel industry, has released the results of a recent study, which demonstrates the significant influence its front desk upsell program has on property revenue performance. Although TSA boasts an impressive 85% contract renewal rate annually, 15% of hotel partners opt to discontinue upselling initiatives or implement their own upselling programs. The study shows that the majority of these non-renewing hotel partners noted a substantial drop in revenue within the first four months of termination alone.

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Edge Hotel School Spring Newsletter

It's been a busy few months at the Edge Hotel School with guest lectures, placements and a behind-the-scenes look at The Ritz. 

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Cornell Study Finds Travelers Want More Mobile Options

As the hospitality industry gradually ramps up its mobile platforms, a new study published by the Center for Hospitality Research (CHR) finds that travelers are ready to use their smartphones and tablets for far more than is currently possible. The study of 754 U.S. travelers, by Heather Linton and Robert Kwortnik, also found that privacy remains a concerneven though many travelers are willing to share personal information in exchange for special offers and services. The study, \"The Mobile Revolution Is Here: Are You Ready?,\" is available at no charge from the CHR.

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No, Amazon isn't launching a travel site, but it did this instead | tnooz.com

No, Amazon is not creating a travel brand to compete with the Expedias of this world, a spokesperson has said. But today its sub-brand Amazon Local has added some modest improvements to how it markets, on any given day, around 300 hotels in the US and about 150 in the UK. It has added a Destinations tab (via the new amazon.com/destinations) to the top of selected Amazon Local pages for Los Angeles, New York City, and Seattle. The landing page gives a much bolder treatment of travel than Amazon Local has before, with fly-out windows and larger imagery.

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Booking.com Announces Support of New Commitments in Europe

Today Booking.com, an operating business of The Priceline Group [NASDAQ: PCLN] announced its support of recent decisions by the National Competition Authorities in France, Italy and Sweden to accept amendments to Booking.com's parity commitments in respect of hotels located in those countries.

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Booking.com makes changes to rate parity clauses in Europe | tnooz.com

Booking.com says it will support changes put on it by regulators to amend hotel price agreements. The Priceline Group-owned accommodation booking giant will abandon its price, availability and booking parity provisions with respect to other online travel agencies. The decision comes after recent pressure and rulings from regulatory bodies in Sweden, France and Italy.

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Booking.com Launches The First Instant Booking Travel App For Apple Watch

Booking.com, the world's number one accommodation site, today announces the launch of the Booking Now app for the Apple Watch. Booking Now, which draws from Booking.com's vast selection of over 625,000 properties in more than 75,000 unique destinations, is the first and only travel app to enable users to book a stay directly from their Watch, and in just one touch. Through the use of Apple's new pressure sensitive 'force touch' technology, spontaneous travelers are now able to choose and book the nearest relevant hotel in one simple gesture.

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Issues loom for keyless entry in hotels | hotelnewsnow.com

As hotel companies across the industry begin to embrace keyless entry technology, they will also need to work out the challenges that go hand in hand with such integration. Major conglomerates such as Hilton Worldwide Holdings and Starwood Hotels & Resorts Worldwide are continuing to conduct pilot testing across multiple properties and brands. Starwood is backing up the technology with a $15-million investment. After launching its SPG Keyless solution at select properties.

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Why Hotels Can No Longer Ignore Google | travelpulse.com

There was a time when hoteliers primarily worried about the impact of online travel agencies (OTAs) to direct business. Now, a new player is changing the hospitality industry: the metamediary. A metamediary is a company that specializes in metasearch; that is, it acts as a third party, linking consumers to a booking site through a simple web search.

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Automation in Hospitality Revenue Management

The slogan of the successful Revenue Management is to sell the right product to the right customer at the right time and for the right price. It sounds relatively simple but is not easy to accomplish. How do we know when the right time comes, what the right price is and what types of customers we should target?

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Beware of these clauses in hotels' standard group contracts | travelweekly.com

Every hotel has standard group, meeting and incentive contracts. Would you say that most of these standard contracts are fair and reasonable? Even if they are generally fair, there must be some exceptions. What are some really one-sided and objectionable clauses that hotels put in their group contacts? What can we do about these clauses? A: I have compiled what I call \"Pestronk's Top 10 Obnoxious Hotel Group Contract Clauses.\" In David Letterman order, they are...

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The pros and cons of Google's new press release policy | prdaily.com
Last year the big update to search results came through the nuclear bomb that was Panda 4.0. The age of the keyword was essentially over, and proper storytelling blogs and press releases were in. Many claimed that SEO was on its way out completely. Recently, Google made even more changes. Though the advent of Panda 4.0 made press releases seem borderline useless, the search engine has now revalued them. There's one big alteration, though, that changes the way savvy PR pros should use press releases. Here's a look at the bad and good things that come with Google's latest amendment to the SEO bible:

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Hotel Prices Jump up to 58% as Spring Begins - trivago reports

Hotel prices have increased across European cities this month in some cases by as much as 58 per cent according to the monthly trivago Hotel Price Index (tHPI) reported by comparison site trivago.co.uk. Travellers will pay an average of 10 more for their hotel room this month, with the average price per night jumping from 87 in March to 97 in April, based on the 50 most popular European cities on trivago.

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Australia, the Apple of Chinese Investors' Eye | JLL Reports

A key target market of Chinese capital, the Australian hotel investment market witnessed transaction volumes rise 86% in 2014 to total a record US$2.2 billion, according to JLL's latest Asia Pacific Hotel Investment Highlights report.

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What's Next in Loyalty Programs: Highlights of the 2014 Cornell Loyalty Program Management Roundtable

Summary: Participants in the first Cornell Loyalty Management Roundtable focused on how to move hospitality loyalty programs off dead center, with a goal of finding ways to make customers truly loyal. With a goal of finding \"next practices,\" key issues covered by participants included best practices in program design and management, customer lifetime value, and program re-launch. The interaction of social media and loyalty are of particular concern, because those interactions have not yet crystallized, especially with regard to spending behavior. Participants considered that brand loyalty involves more than patronizing a brand, but also promoting and even defending it. Program redevelopment must be based on core marketing tenets, particularly meaningful points of differentiation.

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PKF's April 2015 US Market Lodging Insights

Mark Woodworth and Jack Corgel discuss our U.S. lodging industry forecast and how the U.S. economy is impacting hotel performance. Mark and Jack also explain where we are in the cycle in respect to real ADRs and how this cycle is different.

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Vintage Works: Behind Le Meridien Hotels' Newest Instagram Contest | skift.com

After coming across Malin's work by happenstance, George Fleck, VP, global brand management at Le Meridien Hotels, developed the hotel company's latest social media campaign and Instagram contest around Malin's work called Follow Me. The campaign was inspired by the Catch Me if You Can movie, in keeping with the sense of cheeky whimsy inherent in the artist's work. Fleck, Malin and their creative teams fly around the world to Le Meridien destinations for photo shoots, which are then pushed out on Le Meridien's social channels. The exotic nature of the locales chosen from Bhutan to Barcelona are designed to inspire people to follow Gray's globetrotting to learn about the destinations through a visual-first, mobile-friendly user experience.

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What Do Shoppers Want from Loyalty Programs? | emarketer.com

Shoppers love loyalty, according to research from UPS. A worldwide survey conducted in October 2014 found that 81% of all digital shoppers participate in a retail loyalty program. And mostly, they're looking for free stuffwhat shopper wouldn't love that?

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Four Seasons tests consumers' brand IQ through social quiz | luxurydaily.com

Four Seasons Hotels & Resorts is generating a social media conversation surrounding its properties by asking its Facebook fans to name members of its portfolio by picture. On Facebook, the brand presented images of four of its hotels, asking consumers to name them in the comments. This pop quiz speaks to the loyal consumers who have stayed at more than one property within Four Seasons, and may inspire guests to seek out new locations.

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IHG announces enhancements to its IHG Rewards Club loyalty programme

InterContinental Hotels Group (IHG) today announces exciting new enhancements to its award winning loyalty programme, IHG Rewards Club, focused on building more personalised relationships with its 84 million members worldwide.

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What's In A Hotel Name? Guests Try To Decipher The Mystery | AP

Today's traveler faces a bewildering choice of hotel brands with similar-sounding and confusing names. Want to stay at a Hyatt? Take your pick. There's Hyatt Regency, Park Hyatt, Grand Hyatt, Hyatt House, Hyatt Place and, coming soon, Hyatt Centric. Vacationers once relied on big-name hotel brands to signal the kind of experience they could expect.

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IHG announces enhancements to its award winning loyalty programme IHG Rewards Club

The world's first and largest hotel loyalty programme to add a new top membership level and focus on more personalised experiences for members. InterContinental Hotels Group (IHG) today announces exciting new enhancements to its award winning loyalty programme, IHG Rewards Club, focused on building more personalised relationships with its 84 million members worldwide.

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Whitepaper: Hospitality Digital Technology & Marketing Strategy Q2 2015

Now available for download, the HeBStrategy Q2 2015 Edition covers newsworthy hospitality digital technology and marketing moments in Q1, trends to pay attention to in Q2, and the latest digital marketing best practices supported with real-world data examples across our portfolio. The whitepaper also offers ideas to meet your property's upcoming business needs with multi-channel campaigns as well as easy-to- implement creative ideas designed to bring forth maximum direct online revenues and ROIs.

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American Hotel & Lodging Educational Institute and Aspire Launch The Art of Leadership: Foundations Workshop

The American Hotel & Lodging Educational Institute (AHLEI) has partnered with Aspire. People. Performance. Profits. (Aspire) to launch a new workshop that delivers tools for industry leaders to enhance their leadership effectiveness through alignment, focus, and understanding of Aspire's proven processes for learning and development. The Art of Leadership: Foundations workshop is a unique, interactive experience for executives, managers, and emerging leaders. The Art of Leadership: Foundations explores Aspire's 6 Pillars of Alignment, which are core leadership behaviors that support and sustain high levels of performance. These six pillars have been identified by Aspire through 20 years of experience collaborating with leaders and organizations to improve performance. Through the workshop, leaders will assess the alignment of their organization's staff and learn how to integrate the 6 Pillars into their team culture. They will also use the 4 Levels of Performance to identify actions needed to help improve employee performance.The program includes all of the resources needed for a trainer to deliver the workshop to a group, including a coach's guide, coach's resources DVD and six participant manuals. Additional manuals may be purchased separately. The workshop can be delivered in one eight-hour session or two four-hour sessions and is appropriate for groups of six to 20 participants. \"The new Art of Leadership: Foundations program is the result of incredible collaboration with AHLEI, for which Aspire is grateful,\" said Renie Cavallari, Aspire's CEO and Chief Instigating Officer. \"We are proud to offer the Aspire 6 Pillars through this program to share our knowledge with so many, aligning teams and affecting change throughout the industry.\"For more information, contact an AHLEI sales manager at 1.800.349.0299 or +1.407.999.8100 or visit www.ahlei.org/leadershipfoundations.

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How to get repeat business from former guests | cloudbeds.com

Hoteliers spend years marketing their properties online, always on the lookout for new guests. An oft neglected place to look is with your old guests. Communicating with past guests can be one of the best ways to gain future business. Not only do you know that they like to travel, but they have stayed at your property before. A poll by cheapflights.org showed that 85% of surveyed travelers will vacation to the same place more than once. What does 85% of your property's past guests look like to you?

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HeBStrategy: Hospitality Digital Technology & Marketing Strategy Q2 2015 Whitepaper Now Available for Download

Now available for download, the HeBStrategy Q2 2015 Edition covers newsworthy hospitality digital technology and marketing moments in Q1, trends to pay attention to in Q2, and the latest digital marketing best practices supported with real-world data examples across our portfolio. The whitepaper also offers ideas to meet your property's upcoming business needs with multi-channel campaigns as well as easy-to- implement creative ideas designed to bring forth maximum direct online revenues and ROIs.

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Hotels.com Announces Apple Watch Compatible App

Today, Hotels.com announced its first Apple Watch compatible app, enabling its users to seek nearby hotel deals, view upcoming reservations and locate their hotel via GPS.

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Marriott's Content Studio Set to Release Second Original Short Film French Kiss - Teams-Up with Noted Producers Ian Sander and Kim Moses

Marriott International's Content Studio has teamed-up with the company's flagship brand, Marriott Hotels to produce and release French Kiss, the Studio's second original short film. The romantic mystery is set to premiere worldwide on May 19th in a multi-platform, all-screens distribution strategy, including digital, theater, in-room, online, Marriott.com, and to Marriott's 47 million Marriott Reward members. A premiere party will be held at the Marina del Rey Marriott that evening. French Kiss,starring Tyler Ritter (\"The McCarthys\") is the result of a creative collaboration with noted producers and storytellers Ian Sander and Kim Moses of Sander/Moses & SLAM the team behind popular television series such as \"Ghost Whisperer\" and \"Profiler\", and four feature films, including \"D.O.A\". Download images.

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HSMAI Honors Greater New York Chapter as HSMAI Chapter of the Year

The HSMAI Greater New York Chapter was named Hospitality Sales and Marketing Association International 2014 Chapter of the Year at HSMAI's annual Mike Leven Leadership Conference in Dallas.

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Hotel Loyalty and Reward Program Features and Benefits Prove Key to Member Satisfaction Regardless of the Number of Hotel Brand Locations

Hotel loyalty and reward program features and benefits earning and redeeming rewards prove key to member satisfaction regardless of the number of hotel brand locations, according to the J.D. Power 2015 Hotel Loyalty/Rewards Program Satisfaction ReportSM. Word of mouth is a key driver of member satisfaction. Satisfaction is highest among the 11 percent of members who choose their loyalty program based on positive reviewsaward or online ratings(815) and is second highest among the 14 percent of members who choose based on the program's reputation.

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NH Hotels and Sony Pictures setting of first-ever holographic press conference of the film industry

Actor Hugh Jackman and director Neill Blomkamp attended the press holographically in Madrid from the hotel nhow Berlin for the presentation of the film CHAPPIE. NH Hotels will implement shortly this system in other nine hotels of the Group

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U.S. Business Travel on the Rise Despite Dwindling Perks | travelpulse.com
While business travel spending and trips are both on the rise in the U.S., according to the latest forecast from the Global Business Travel Association, many of the perks road warriors have grown accustomed to are being left behind. Business travel spending has rebounded in recent years, but much of the increase is a result of inflation, with the rest being attributed to increasingly productive business travelers.

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GBTA Hosts Successful Third Annual Rio Energy, Resource and Marine Symposium 2015

The Global Business Travel Association (GBTA) Brasil hosted its third annual GBTA Rio Energy, Resource and Marine Symposium 2015 recently at the Hotel Sofitel Copacabana Rio de Janeiro, Brasil. More than 90 business travel professionals from Brasil, the United States and Latin America participated in the successful event. Attendees had the opportunity to participate in education sessions and an expanded trade show to improve their industry knowledge and obtain ideas about corporate travel management in this important segment related to energy resources.

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Is It Time For A Chinese Luxury Hotel Brand? | forbes.com

Asian hospitality has long been a highly desirable attribute in the travel industry. Singapore Airlines and Cathay Pacific Airways have well-earned reputations for great service, while hotel groups such as Mandarin Oriental, Shangri-La Hotels and Resorts, and Peninsula Hotels have successfully moved beyond their regional roots into global players. Of New York City's seven Forbes Five-Star rated hotels, three are managed by players from the East. At the same time, China has not necessarily benefited from the same halo. In fact, Michael Holtz, CEO of New York- based travel agency SmartFlyer, said, I can't think of a single true Chinese luxury brand. Owner Beijing Tourism Group (BTG) is hoping to change that with NUO Hotels, a brand they say will celebrate the depth and richness of Chinese culture developed in conjunction with Geneva-based Kempinski Hotels.

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IDeaS and TravelClick Announce Research & Development Partnership

TravelClick, a global provider of innovative cloud-based solutions that enable hotels to grow revenue, and IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, have announced a joint research and development (R&D) partnership to allow TravelClick's Demand360 customers to integrate their subscription data into IDeaS' Revenue Management System (RMS).

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Duetto Announces Full Integration with Trust International's CRS Technology

Duetto, the market leader in hotel profit optimization technology, announced that its revenue strategy solutions have been fully integrated with Trust International's CRS technology, making Duetto's powerful new insights on pricing and demand available to more than 6,700 hotels in 62 hotel groups around the world.

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Business Intelligence from hetras

Your favorite drink ready and waiting as you arrive, your room lit just the way you like it and the pillow is exactly the type you prefer  A utopian dream? Actually, pretty much reality, thanks to Business Intelligence, a feature of the cloud-based hotel management platform hetras. And one of the first hotels to use hetras' Business Intelligence, the hotel chain Qbic, is already impressed with its effects.

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Flip.to Continues To Raise Its Game By Adding A Trifecta Of Heavy Hitters

Flip.to Continues To Raise Its Game By Adding A Trifecta Of Heavy Hitters. Flip.to has gained massive momentum in helping hotels reach millions of new travelers each month. To keep up the pace and continue delighting customers, Flip.to has expanded its world-class team to include three new key hires.

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Five questions to help marketers solve the metasearch dilemma

Metasearch continues to be one of the hottest topics for the hospitality industry. We have already written two articles about metasearch this year and hosted a webinar with Tnooz to give greater insight to the challenges and solutions available to hoteliers.

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Greater New York Chapter Named HSMAI Chapter of the Year

Greater New York Chapter Named HSMAI Chapter of the Year at HSMAI Mike Leven Leadership Conference

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Accor vs Airbnb | By Daniel Lebret

The new trend of collaborative consumption has rattled many businesses, particularly in the hospitality and travel industries. With companies such as Bla Bla Car, Airbnb and Uber making waves around the world, how are other existing players reacting to these new competitors? On Tuesday the 24th ofMarch, Les Mardis de l'ESSEC had the privilege of hosting Sebastien Bazin, CEO of the ACCOR group and Olivier Gremillon, Managing Director (EMEA) of Airbnb at ESSEC Business School to gain inside information on what these companies actually think about each other.

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Interview with Carl Michel, Executive Chairman at Generator | hospitality-on.com

Carl was appointed executive chairman of Patron Generator Holding Ltd in summer 2011. He led the rebranding work and has been involved in the rapid roll-out of the Generator hostels platform. He is also on the board of Stay Wyse, the industry association covering youth accommodation providers. He has extensive leadership experience in a number of consumer oriented businesses, having been a chief executive of Holidaybreak plc and commercial director of British Airways. He has worked extensively in the UK and Germany but also has experience in several other European markets. He was formerly on the board of Comair (South Africa) and Austrian Airlines, and is now chairman of Vive Unique, a managed luxury home rental business in London. His background includes seven years at McKinsey & Co. Carl has an MA from St. John's College, Oxford and an MBA from Harvard Business School, where he was a Baker Scholar. He is an Austrian/British binational.

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A look at the best (and worst) brands of the industry - SurveyMonkey 2015 Hospitality Data Report

Nearly 80% of customers look at online reviews before making a reservation or visiting an establishment. Are you actively managing your establishment's online presence? Get our free 10-page data report to dive deeper into consumer behaviors and attitudes toward the hospitality industry, including: A look at the best (and worst) brands of the industry, competitive data on lodging and dining habits and tips for boosting guest satisfaction and loyalty.

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[Infographic] What is a Millennial Traveller?

After all this talk about Millennial travellers and their habits, we thought we'd take a look at their defining characteristics so we can understand what makes them tick. It's only through really understanding the Millennials that the travel industry can hope to stay ahead of the curve. We've put together an infographic to understand their needs and expectations when away on business travel.

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Ctrip's Growth Might Finally Have Turned A Corner | seekingalpha.com

Owning shares of leading Chinese online travel agency Ctrip.com International Ltd. (NASDAQ: CTRP) over the long-term has been an uncomfortable rollercoaster ride. The company's shares have often been badly hammered in the past whenever it missed growth expectations and failed to convince investors that it could carve itself a respectable niche in a highly competitive Chinese online travel industry where most players relentlessly slash prices in a bid to gain market share. As a result, Ctrip shares sport an anemic 5-year return of just 50%, way below the industry average of 156%.

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IHG Launches IHG Business Rewards

InterContinental Hotels Group (IHG) today announces the launch of IHG Business Rewards, from the world's biggest hotel loyalty programme - IHG Rewards Club. IHG Business Rewards is a new, global business bookings programme offering rewards on all qualified business bookings for guest rooms, meetings and all events booked at over 4,700 IHG hotels worldwide.

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OpenKey Launched by Renowned Startup Maven TJ Person

OpenKey, the definitive source of powerful mobile data for the hospitality industry, is pleased to announce the appointment of TJ Person as CEO. TJ Person is a strategic leader and innovator with over 15 years in technology, business management and marketing success and was awarded the Dallas 40 Under 40 in 2012. Person recently transitioned from the CEO position at Koupon Media, one of Dallas' hottest startups, to Chairman.

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Rosewood Hotels & Resorts Unveils The Newest Rosewood Curators

Rosewood Hotels & Resorts, the ultra-luxury hotel group, has added New York style icon Iris Apfel, famed quarterback Steve Young, and fashion designers Heidi Gosman and Penny Klein of heidi klein to its innovative Rosewood Curators program. Launched in September 2013, Rosewood Curators are a carefully selected collection of luminaries and leaders who share their insider secrets, travel tips and favorite activities in Rosewood destinations around the world.

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March

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How Do We 'Fix' Travel? This Guy Has The Answer | huffingtonpost.com

Travel expert and HuffPost blogger Doug Lansky recently spoke at TEDx Stockholm to explain a familiar travel problem. Travel, as he explains it, has shifted focus from \"brave, uncharted, unique and authentic destinations\" towards \"safe, mass-market destinations and big business.\" The travel industry earned trillions last year. But, as Lansky asks, \"Are we making travel better?\"

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Hotels Reserve Spending for Online Reputation Management | emarketer.com

For travelers, reputation is (almost) everything when it comes time to book accommodations, based on February 2015 research by Ipsos MORI for TripAdvisor. While price ranked as the most important factor in accommodation booking decisions, cited by 96% of travelers worldwide, accommodation ratings on review sites and online reviews and posts on TripAdvisor came in second and third, at 88% and 86%, respectively. Appearance mattered too, as photos and videos posted online were important to 85% of respondents.

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The threat most hoteliers are ignoring | hotelnewsnow.com

\"Is anyone worried about Airbnb? Nary a hand was raised when Mark Woodworth asked that question from the main stage at the Hunter Hotel Conference. The head of PKF Hospitality Research had to peer into the sea of some 1,200 attendees, hand above his squinted eyes like a sailor gazing into a foggy horizon, to find any. There were maybe five in all. Well, I'm going to talk about it anyway, Woodworth said. He was right to do so. The peer-to-peer accommodations platform is a threat to both demand and rate. We've documented that fact time and time again. Hoteliers just don't want to hear it.

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The Sharing Economy Is On The Brink Of Disrupting Business Travel | techcrunch.com

The foundations of the business-travel ecosystem are under more strain than ever before. U.S. companies are projected to spend $310 billion on business travel in 2015 (up 6.2 percent from last year), but how they spend that money has become a source of tension and uncertainty. Sharing-economy startups like Airbnb and Uber are challenging traditional travel vendors and in the process, they're forcing many businesses to reevaluate travel policies and conventions that are pillars of the current system.

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HotStats MENA Chain Hotels Market Review February 2015

Four and five star hotels in Riyadh witnessed an increase in performance levels for the month of February compared to the same period last year, according to the latest data from HotStats. A simultaneous increase in occupancy of 6.3 percentage points to 76.9% and average room rate (ARR) of 2.1% to US$252.54, resulted in a double-digit growth in revenue per available room (RevPAR) of 11.2%. However the increase in total revenue per available room (TRevPAR) was partially weighed down by marginal F&B revenues. Nonetheless, a growth in overall revenue helped gross operating profit per available room (GOPPAR) increase by 13.2% to US$163.62.

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Travel & Tourism in 2015 will grow faster than the global economy - WTTC Reports

Every year, WTTC forecasts the economic impact of the Travel & Tourism sector in 184 countries and 24 regions. For 2015, these forecasts show a sector that is again growing strongly, creating jobs and driving growth.

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England Rugby Strikes Star Wars Alliance for Marriott London Sevens (video)

England Rugby and Disney UK have joined forces to create a national advertising campaign to promote this year's galactic-themed Marriott London Sevens taking place at Twickenham on the 16th and 17th May. The campaign includes a television ad featuring Star Wars characters facing up to the England Sevens team, print and social media, digital and PR to promote the galactic themed weekend of exciting sevens rugby.

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Mama Shelter Los Angeles, Opening on May 15

In collaboration with the Trigano family (founders of Mama Shelter and co-founders of Club Med), Thierry Gaugain led the design and chef Benjamin Bailly (Hollywood Roosevelt Hotel, Petrossian and Fraiche) composed the menus for the lobby and rooftop dining including a 24-hour menu. Between the rooms, the outdoor rooftop gym and the food and drink, Mama Shelter is a welcome addition the already thriving Selma and Wilcox neighborhood. And with rates starting at $139 per night, it's certainly a breath of fresh air to the ever-pricey LA hotel scene. But enough from me I'll let Mama do the talking. Below you'll find Mama's love letter to LA and a link to the first room photo. Doors open on May 15th!

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Hotel giants target tech-savvy millennial travelers | latimes.com

At the latest breed of hotel, rooms are up to one-third smaller than traditional quarters, with furniture that looks fresh from an Ikea showroom.. The work desk is downsized and might double as a nightstand. The Internet speed is super fast. The Wi-Fi is free. Power outlets and USB ports dot the walls, especially near the bed to accommodate binge watching. The target is the millennial traveler, ages 18 to 34, who likes to stay connected online, eat on the run and commune with other millennials.

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Hilton Worldwide Launches Mobile Room Selection in Southeast Asia

Hilton Worldwide today announced that its pioneering digital check-in and room selection technology is now live across more than 4,300 hotels spanning 12 brands worldwide. Following the launch of this innovation in Australasia and India on March 23, 2015, the technology is now available at hotels in Singapore, Malaysia, Sri Lanka and some properties in Thailand. This will be followed by a rapid rollout in the next few months to the rest of Southeast Asia and subsequently in China, and Japan. A first for the hospitality industry, the scale of this digital rollout marks the largest of its kind to date across the sector.

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$27.8b in U.S. hotel acquisitions and developments in 2014

Hotel investors spent $27.8 billion on property acquisitions and developments during 2014, according to the Hotel Transaction Almanac and the Hotel Development Almanac compiled by STR Analytics. During the year, $18.5 billion in hotels changed hands while another $9.3 billion in new hotel projects opened their doors.

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HotStats European Chain Hotels Market Review February 2015

In February, Budapest and Warsaw hotels registered impressive surges in gross operating profit per available room (GOPPAR) of 78.5% and 54.1% respectively, according to the latest data from HotStats.

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HotStats UK Chain Hotels Market Review February 2015

Hotels in the UK Provinces continued to post positive year-on-year movements across all key performance indicators in February, with the largest increase recorded in gross operating profit per available room (GOPPAR). Once again, this growth outshined London's results which showed a general decline with average room rate (ARR) being the only exception, according to the latest data from HotStats.

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TravelClick Perspective March 2015 - 2015 Digital Marketing Trends for the Hospitality Industry

The latest edition of the TravelClick Perspective is now available! In this issue, Erik Folgate, Manager of Enterprise SEO, shares his expertise on responsive website design, SEO and content marketing, as well as the impact of social advertising. This edition dives into the current digital marketing trends for hoteliers in the coming year. Don't miss Erik's complete expert analysis as well as our hotel industry outlook, highlighting the top 25 North American markets.

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Barry Sternlicht Presents Hospitality With A Purpose; Launches 1 Hotels Brand

In an industry game changer, Starwood Capital Group Chairman and CEO Barry Sternlicht today announced the launch of the new mission-driven luxury lifestyle brand 1 Hotels. The first property debuts in South Beach today, followed by Central Park in late spring and Brooklyn Bridge Park at the end of 2015. 1 Hotels aims to change industry standardsmore than a hospitality brand, from no paper or plastic in the guest rooms to nature as art and lobby farmstands, 1 Hotels is a movement with a mindful purpose.

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Morphosis Architects Unveil Design Of New Luxury Hotel In Vals, Switzerland

Morphosis Architects and 7132 Ltd are proud to announce their collaboration for a new luxury hotel in Vals, Switzerland. The design for the hotel is driven by the desire to create an unprecedented experience of the alpine landscape, and was unveiled at a celebration in New York on March 23rd.

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Social Media and Content Marketing in 30 Minutes a Day

As social signals continue to influence search, it's important for hotels and businesses to have a robust presence in social media channels. However, it's not enough to just have profiles, but ongoing content marketing on these channels is a must to maximize ROI. One of the smartest moves any hotel or business can make is to make sure it has a well-thought-out plan, strategy, and execution. But with so many channels in the social space, how can one decide which channels to focus on and how to manage social media marketing with limited time?

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How Will Google's Mobile-Friendly Ranking Signal Affect Hotels?

Why Have a Mobile-Friendly Hotel Website? 94% of smartphone users search for local information and 84% of those users take action including calling the business or purchasing a good/service.1 A fun fact, 77% of mobile searches actually happen while the user is at home2 where a desktop computer is more than likely to be available. With the continuous rise of mobile use for search, it's evident that having a mobile-friendly site is important for the success of your hotel's business. Now imagine this, if users look at your site using their mobile devices, will they be able to easily navigate through your site, find the information they needed, and take an action such as book a room?

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Travel & Tourism White Paper: The Social Path to Purchase

Get our latest thoughts and research on how travel and tourism brands are adapting to the great consumer power shift by transforming their digital channels into powerful social hubs, infused with user generated content.

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The 2015 Big Brands Report | hotelnewsnow.com

The hotel brand race is on. As the global hotel industry enjoys strong performance coupled with favorable supply- and-demand ratios, brand companies are in full-on growth mode. For the giants, that means going after market share and net rooms growth in diverse locations. For smaller companies, that means taking measured steps to leverage current market conditions. But the bottom line is the same: The branded hotel footprint is growing around the world. In this special report, Hotel News Now examines the global growth trajectory of hotel brands and the impact they have around the world. Read on for the data and stories that are powering branded hotel expansion.

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With a few tweaks, Airbnb could disrupt yet another multibillion-dollar industry | qz.com

Airbnb has every reason to enter the news services sectorand to threaten a broad range of media/services such as Trip Advisor or Yelp. Seen through the eyes of travel information publishers, Airbnb holds a dream position: a huge base of 25 million potential readers/users, spread over 34,000 cities in 190 countries, well in tune with the brand's core product and attributes.

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Amazon's New Hotel Business Begins to Take Shape | skift.com
Amazon has begun to broaden the way it works with hotels using the precise business model that Skift reported in November that it would. In the past couple of weeks Amazon Local updated its iOS and Android apps and began on-boarding a handful of independent hotels offering their rooms at published rates, which is a big departure from the steeply discounted, distressed inventory that has been the mainstay of Amazon Local over the past couple of years.

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Chains make room for lifestyle hotels | bdlive.co.za

Driven by the demands of a new plugged-in generation seeking \"authentic\" travel experiences with a local feel, the world's biggest hoteliers are moving into a new sector in Europe the \"lifestyle\" boutique hotel. After many years focused on baby boomers and business travellers, brands such as Marriott, Hilton, Starwood and InterContinental Hotels Group are paying more attention to the millennials, expected to be the biggest group of hotel customers by 2020.

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Industry Mystery: Why Aren't Hoteliers Responding to Online Reviews?

If a guest fills out a comment card on-site, emails a hotel's customer service address or even calls to share their frustration or praise about a recent visit, hotels know to read the card, answer the email or return the call. So why, in an age where everything is done online and the majority of consumers rely on travel and hotel reviews before booking a trip, do hoteliers still miss the opportunity of responding to online reviews?

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LeisureLink provides vacation rental managers with one link to a world distribution'

LeisureLink is revolutionizing the vacation rental industry by offering vacation rental suppliers 'One Link to a World of Distribution' to increase bookings, RevPAR and operational efficiency. The Utah-based company has raised the bar with its recent innovations and expanded distribution partnerships to become the most comprehensive distribution, sales and marketing solution provider for the vacation rental market, delivering over $500 million in bookings to clients since 2007.

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Tetherow Lodges Partners with Stash Hotel Rewards

Tetherow Lodges, Bend's premium outdoor recreation resort, announced today that it has partnered with Stash Hotel Rewards, the largest point-based loyalty program for independent hotels across the U.S. As a result of this new partnership, Stash members are now able to earn and redeem points at Tetherow, a year-round luxury resort perfect for outdoor and adventure enthusiasts of all ages.

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Rolling solo at a hotel? Marriott wants to hook you up (with platonic pals) | digitaltrends.com

If you've traveled for business solo, you know the drill: Check into a typical business hotel, lock yourself inside the room, and leave only when it's time for work. It's a dreary and isolating affair, and rare that you'll ever mingle with another guest. It's a common scenario even at a hotel like the Boston Marriott Cambridge in Massachusetts, where there could be more than 400 guest staying at one time if it's completely booked. So, how do you break the ice and meet some people?

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7 Hotel CEOs on Empowering Employees Who Work With Guests | skift.com

Last month we released our second e-book. It was devoted to the Future of the Guest Experience an unprecedented collection of 28 interviews with the CEOs of virtually all of the world's top hotel groups including 11 global brands, 13 luxury and lifestyle brands, and four hotel marketing organizations. By collecting their thoughts on a similar set of topicsfrom technology and marketing to fees and trainingwe have tackled the hospitality's most pressing topics from every angle and gained a glimpse at what the future of hospitality will truly look like.

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Grupo Vidanta Invests Millions in New Bond Film Spectre to Advance Tourism Interests for Mexico

Mexico-based Grupo Vidanta, one of the largest and most-decorated developers of luxury resorts and tourism infrastructure in Latin America, announced at a recent press conference their contribution to the filming of Spectre, the next installment of the internationally popular James Bond franchise. The film's opening scene will be set in Mexico. In conjunction with Interjet Airlines and the Mexico Tourism Board, Grupo Vidanta, which was founded by Mexican resort mogul Daniel Chavez Moran, works to attract premier tourism projects such as the Bond film to the Mexican economy, and noted that the film's production will create hundreds of new jobs locally.

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Marriott Traveler A New Travel and Lifestyle Publication Featuring Destination Content Launches at Traveler.Marriott.Com

In a move to provide consumers with more meaningful travel destination content and information, Marriott International, Inc. (NASDAQ:MAR) is launching Marriott Traveler on its industry-leading website Marriott.com. Today, many travelers begin their planning process by researching destinations and the best ways to experience them before seeking out hotel accommodations. With Marriott Traveler, the company will produce valuable destination and travel content that is unexpected, informative, and definitely not found in tourist guides.

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Karisma Hotels & Resorts and Viacom International Media Networks Sign Landmark Agreement to Develop Nickelodeon Hotels

Karisma Hotels & Resorts and Viacom International Media Networks (VIMN) a division of Viacom Inc., are pleased to announce the signing of a landmark agreement to develop Nickelodeon Hotels1. A Gourmet Inclusive collection of luxurious family-friendly properties, Nickelodeon Hotels will represent the first and only international hotels for Nickelodeon, one of the most globally recognized and widely distributed multimedia brands for kids.

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Give Consumers a Reason to Book Direct and They Will, and the Latest Revenue Strategy News

Consumers shop somewhere between 13 and 22 websites before booking a hotel room. Further evidence that today's consumers love choice, right? Patrick Bosworth comes to a different conclusion in a two-part series he wrote for Tnooz last week.

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Survey Finds Social Media Boosts Hotel Occupancy by 2x | lodgingmagazine.com

Hotel properties that actively engage with social media reviews grow occupancy at double the rate of properties that don't, according to a study released by Medallia. The study examines customer and business data from more than 4,400 hotel properties worldwide to understand and quantify the impact of social media engagement on a company's revenue growth, customer satisfaction, and social reputation.

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Hotel star ratings yield galaxy of confusion | usatoday.com

For David Pollard, the \"aha\" moment came after he booked a hotel room in Los Angeles through Hotwire. Hotwire and its competitor, Priceline, offer what are called \"opaque\" rooms, which is to say you don't find out the name or exact location of the property until after you've made a non-refundable reservation. Instead, you're given the hotel's anonymous star rating. And the hotel he'd booked, the Crowne Plaza Los Angeles Airport, had four stars. \"We'd previously stayed in three-star hotels and I was looking forward to experiencing a four-star,\" says Pollard, a retired telecommunications worker who lives in Mineola, Texas. \"Big disappointment.\"

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Hotels help guests score a good night's sleep | usatoday.com

For corporate trekkers, making it to the hotel is only half the battle. All the preparation in the world may not do much good if you're exhausted for your big presentation the next day. So a growing number of hotel properties and brands are rolling out features to help business travelers and other guests get a better night's sleep, from special lighting and plush mattresses to aromatherapy and guided meditations.

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Kennebunkport Resort Collection Migrates to SHR's WindsurferCRS Distribution Platform

SHR, an innovative provider of advanced distribution technology and services for the hospitality industry, today announced that the Kennebunkport Resort Collection has migrated their portfolio of eight luxury and boutique hotels to the WindsurferCRS distribution platform. The Kennebunkport properties will also utilize TopSail, SHR's responsive booking engine, to better showcase all that their hotels have to offer.

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Berlin, Market Snapshot, 2015

With a population of around 3.5 million, Berlin is the second most populated city in the European Union. The German capital is home to numerous tourist attractions, historical sights and political infrastructures. Since its reunification in 1989, the city has undergone a dynamic development and transformed into the country's most important political, economic and cultural centre. The steady growth of overnight stays over the past decade has positioned Berlin among the top 3 European destinations for both leisure and business tourism. Our Hotel Market Snapshot provides a presentation of the German capital's current hospitality market.

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HSMAI Seeks Nominations for New Vanguard Award for Lifetime Achievement in Revenue Management

The Hospitality Sales and Marketing Association International is accepting nominations for the first-ever HSMAI Americas Vanguard Award for Lifetime Achievement in Revenue Management.

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Benchmark Hospitality's Benchmark Resorts & Hotels Reveal The Top Ten Meeting Trends for 2015

Benchmark Resorts & Hotels, a division of Benchmark Hospitality International, announces the \"Top Ten Meeting Trends for 2015\" as observed by its properties. Benchmark Hospitality International is a leading U.S.-based hospitality management company, which operates 40 award-winning hotels, resorts, and conference centers coast to coast and off shore. Ted Davis, chief sales & marketing officer for Benchmark Hospitality, made the announcement.

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Laucala Island Resort in Fiji archipelago parades DeepFlight Super Falcon Mark II

What can be more fascinating than spending a magnificent getaway at a luxury Fiji resort? What about exploring the seascapes of Fiji's Laucala Island in one of the world's most advanced miniature submarines DeepFlight Super Falcon Mark II? The island is home to one of just three such submarines in the world, and the presence of this Hawkes Ocean Technologies' DeepFlight Super Falcon offers the most amazing, unforgettable and safe underwater adventure for guests.

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Incentive Travel Exchange 10th Anniversary Event Kicks Off in Las Vegas

Questex Travel Group's 10th anniversary Incentive Travel Exchange (ITE) event kicked off on a high note this week with a record number of attendees, robust educational program and dynamic keynote speaker. The celebratory event, being held today through Friday at the Delano Las Vegas at Mandalay Bay, brings together high-volume incentive buyers based in North America and sought-after global travel suppliers including hotels, resorts, spas, cruise lines, tour operators and destination management companies.

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Infographic: Consumer mobile booking habits

The migration of travelers from large-screen desktop to small-screen mobile is under way. In the United States for example, 172 million people own a smartphone (up 22% year over year) and 93 million own a tablet (up 36% year over year). Meanwhile in the United Kingdom, two-thirds reach travel sites on a mobile device. As part of a whitepaper, Expedia Media Solutions analyzed the booking habits of this emerging class of mobile traveler.

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What Millennials Really Want in a Hotel Loyalty Program

Millennials have often received a bad reputation when it comes to their loyalty to brands, mainly because they have been approached with the same advertising mindset that was used for their predecessors. This is a new breed of consumer that will take a new way of thinking to earn their allegiance. Once this mentality has been adopted, it will ultimately dissolve any unfair connotations that have been linked to this generation and show you why you can get your Millennial guests to be brand loyal.

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Hilton Worldwide Drives 12% Higher ROI With Google Hotel Ads | thinkwithgoogle.com

With over 4,250 hotels across 93 countries, Hilton Worldwide aims to be the leader in hospitality and simplify travel for its guests before, during, and after each visit. But given that today's travelers have more research, booking, and platform options than ever, Hilton turned to Google Hotel Ads to help drive high-quality leads and fuel bookings. Hilton saw five-star results: It improved its conversion rate by 45% and drove a 12% increase in overall ROI.

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Sheraton Survey Reveals More People Reach for Wine over Spouse or Smartphone after a Long Day

Sheraton Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), today revealed the results of a newly commissioned survey on global wine and travel trends as part of the brand's signature premium wine program, Sheraton Selects Wine program. The survey found that after a long day, one out of every two people would reach for a glass of wine (48%), rather than their smartphone/tablet (15%) or even their spouse (15%). The research was conducted by leading market research firm, StudyLogic, and surveyed respondents from the United States, Germany, China, Chile, and Argentina. The study is timed with the next installment of the ongoing Sheraton North American wine series, Sheraton Selects Spotlight on Pinot Noir, which launches today.

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HSMAI Seeks Nominations for New Vanguard Award for Lifetime Achievement in Revenue Management

Nominations also open for Revenue Management Professional of the Year

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Hotel Brands: Your Relationships With Owners Are at Risk | Gallup.com

Measuring the hotel customer experience has evolved since the days when guests scribbled anonymous complaints and suggestions on comment cards. With the emergence of electronic surveys, sentiment analysis and other data tools, the industry has become increasingly adept at listening and responding to feedback from guests.

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What Separates the Strongest Salespeople from the Weakest

What separates high-performing salespeople who exceed their quota from underperformers who miss their quotas by more than 25%?

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Hotels for the Next Generation | nytimes.com

Longing for alternatives to the conventional, cookie-cutter hotel? Along with crocuses and daffodils, new specialty chains from major hospitality companies including Marriott, Hilton, Hyatt and Carlson Rezidor will be springing up across the globe in the coming weeks and months. The hotels are what's known in the industry as lifestyle brands: They strive to appeal to the predilections of next-generation travelers. Some are trying to lure millennials (who are defined as between 18 and 34 in 2015, according to the Pew Research Center)) with high-tech lounges, reasonable rates, locally inspired amenities, and grab-and-go meals.

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What Conventional Hospitality Businesses Can Learn from Airbnb's Prowess | techvibes.com

Since its inception in 2008, Airbnb has hosted 25 million guests across 190 countries in over a million host locations worldwide. Equipped with $475 million from their last round of financing, the site is poised to continue reshaping the hospitality business with its unique marketplace platform model for home rentals. Suffice it to say, Airbnb poses a serious competitive threat to hotel chains. A lot of factors have been important to the company's success, like the advent of the sharing economy, its market readiness, as well as the inimitable rental inventory it has amassed since inception.

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Hilton Expands Welcome Program for Chinese Travelers Globally

Hilton Worldwide today announced the expansion of Hilton Huanying (hun yng) - a program that offers Chinese travelers a customized hospitality experience during their stay - to more than 110 Hilton Worldwide properties globally. As Chinese citizens make up the world's largest outbound travel market1 and are continually evolving in their needs, Hilton has updated the Huanying program amenities and service standards. These offerings meet the needs of the modern day Chinese traveler, while maintaining the comforts that harken back to home. With this expansion, Hilton Huanying - deriving its name from the Chinese word for 'welcome' - will now greet guests at participating hotels under brands including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and DoubleTree by Hilton in more than 30 countries and 65 cities popular among Chinese travelers, including Tokyo, Seoul, London, Paris, New York and San Francisco.

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Hilton Expands Welcome Program for Chinese Travelers Globally

Hilton Worldwide today announced the expansion of Hilton Huanying (hun yng) a program that offers Chinese travelers a customized hospitality experience during their stay to more than 110 Hilton Worldwide properties globally. As Chinese citizens make up the world's largest outbound travel market1 and are continually evolving in their needs, Hilton has updated the Huanying program amenities and service standards. These offerings meet the needs of the modern day Chinese traveler, while maintaining the comforts that harken back to home. With this expansion, Hilton Huanying deriving its name from the Chinese word for 'welcome' will now greet guests at participating hotels under brands including Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts and DoubleTree by Hilton in more than 30 countries and 65 cities popular among Chinese travelers, including Tokyo, Seoul, London, Paris, New York and San Francisco.

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5 Tips on How Data Snapshots Create Forecasting Accuracy and Greater Profitability | By Jill Wilder

There's a popular adage among business gurus: The best way to predict your future is to create it. Accurate forecasting is the foundation of a meaningful budget. An accurate plan influences committed expense money for the future and shows where it will come from. Without reliable forecast numbers, a hotel operator is managing their business in the dark.

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PolyU Study Finds High-speed Rail Boosts Chinese Domestic Tourism Demand

In pioneering study, Professor Hanqin Qiu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and two co-authors have found that China's high-speed railway has increased domestic tourism demand. The researchers investigated the effects of the 1,070-kilometre Wuhan-Guangzhou stretch of the railway on domestic tourism receipts in three Chinese provinces, finding that it has produced significant benefits for tourism in Guangdong and Hunan, with Hubei lagging behind. Yet the overall situation, they suggest, broadly confirms that \"transport infrastructure is a necessary precondition for the development of the tourism industry\".

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ibis Styles unveils the results of its survey on how design is viewed around the world

In your opinion, is design for \"bobos\" (bohemian bourgeois) or intellectuals? Would you be prepared to forgo a restaurant outing or your next holidays so you could treat yourself to a designer item? The question is, are we all talking about the same thing when we talk about design? It's such a subjective issue that it's difficult to establish a universal definition for it. We associate it with the notions of \"stylishness\", \"graphic design\" and of course \"decorating\" and \"interior design\". As part of its drive to make the world of design accessible to as many people as possible, from March 13th to May 13th 2015, ibis Styles is running a totally connected operation on instagram: #captureibisstyles. To mark its launch, the brand is providing unprecedented insight into how people view design in France and six other countries.

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Flip.to turns 33% of guests into trusted advocates leading to a massive increase in bookings for Sedona Rouge Hotel & Spa

With a world-class spa and red rock views, the Sedona Rouge Hotel in Arizona has felt a significant impact from turning their guests into a powerful extension of their marketing team. Flip.to has turned a full third of Sedona Rouge's guests into advocates. In just the first 3 months of switching Flip.to live, the 33% of guests who have spread the word about their upcoming trip have introduced the Sedona Rouge to over 54,000 of their friends, relatives & colleagues, which has led to 84 direct bookings.

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U.S. Hotel Occupancy To Hit Record High In 2015

The U.S. lodging industry will continue to achieve very strong growth in rooms revenue per available room (RevPAR) during both 2015 and 2016 according to the recently released March 2015 edition of PKF Hospitality Research's (PKF-HR) Hotel Horizons (PKF-HR is a CBRE company). The report further predicts that the composition of the factors driving the RevPAR is starting to shift with record-setting occupancy yielding ground to growing average daily rates (ADR).

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Key Areas in Revenue Management discussed at upcoming HSMAI Asia Revenue Optimisation Conference (ROC)

Distribution - The distribution landscape is always evolving and 2015 has started with a bang, or two! With the consolidation of the big brand OTA's along with the emerging new channels, there is a lot for the revenue manager to think about. Things are developing so quickly that it is difficult to see how to adapt and select the right opportunities. The most successful hoteliers are adapting their distribution strategy in order to optimise revenue and profit from the different channels. If you're not changing your distribution strategy this year, you might be falling behind; don't expect the same results from a vastly different landscape.

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Relais & Chateaux and HotelSwaps form new partnership

Relais & Chateaux and HotelSwaps have formed a partnership to provide a customised hotel room exchange services to Relais & Chateaux's affiliated hotels worldwide. Each year, over a billion hotel rooms stand empty around the world and HotelSwaps is an online marketplace where high quality hotels can turn part of this un-used asset into a valuable Points currency.

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7 Steps To Take When A Brand Moves Next Door | hotelnewsnow.com

Independent hoteliers need not panic if a branded hotel anchors itself nearby, according to owners and operators of independents properties. These seven steps will ensure independents continue to get their fair share of demand. Step 1: Understand the competition.

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Barcelona - Market Snapshot, 2015

Barcelona, the capital of the Spanish region of Catalonia, is home to 1 612 000 inhabitants. With its 4.6 km of beaches and its singular architecture vastly influenced by famous Catalan architect Gaud, the city is a renowned international leisure destination. A historical rival of Madrid, Barcelona outnumbered Spain's capital regarding the number of tourists welcomed in 2013, ranking 5th in Europe after London, Paris, Berlin and Rome. Our Barcelona Hotel Market Snapshot will give you an insight of what the Catalan capital has to offer.

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Paris - Market Snapshot, 2015

Paris, the political, cultural and economic capital of France, counts approximately 2.3 million inhabitants, making it by far the country's largest city before Marseille and Lyon. Currently one of the world's most visited cities, Paris welcomed 15.6 million arrivals in 2013 and 36.7 million overnights. Thanks to its diversified infrastructure, historical heritage sites and cultural activities, the City of Lights benefits from a well-diversified demand between domestic and international travellers and between leisure and business clientele. Our Paris Market Snapshot will give you a comprehensive insight of the city's hotel market today and in the near future.

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St. Regis Hotels & Resorts Presents A Postcard From Istanbul , An Original Short Film By John Malkovich

St. Regis Hotels & Resorts, part of Starwood Hotels & Resorts Worldwide Inc., today premieres an original short film written and directed by John Malkovich. Starring Julian Sands and Turkish actress Belcim Bilgin, A Postcard from Istanbul offers sweeping views of Istanbul's iconic landmarks alongside precious moments capturing the city's rich culture and historic charm. The cinematic five-minute picture was shot throughout the iconic city in celebration of the debut of The St. Regis Istanbul, which opened March 1st marking the entry of the luxury hotel brand in Turkey.

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Trends and Opportunities Brazil: 4th Quarter Preview of 2014 - HVS

nst the expectations of the third quarter preview of Trends and Opportunities Brazil, in the fourth and last quarter of 2014 the overall performance of the subject hospitality markets analyzed decreased. Historically, periods of presidential elections may cause some trouble to the corporate hospitality demand. Especially this year, uncertainties about the election result and its reflex in the economy slowed down the corporate market in the period. These factors allied to the expressive supply growth in some cities, resulted in negatives variations of RevPAR in all cities but So Paulo.

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HVS In Focus: Palm Springs Hotel Market

Palm Springs and Coachella Valley are benefiting from a resurgence of interest from visitors and investors due to the revitalization of the area as a music, art, and architecture destination plus its established resort and golf facilities.

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GHM Journeys Into Content Development with GHM Journeys

GHM, the luxury hotel group that's won acclaim for artfully designed hotels and resorts from Bali to Switzerland, is venturing into new waters this month with its first ever blog, GHM Journeys.

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Checking In With Hotel Interior Designer Jean-Philippe Nuel | wsj.com

WHEN IT COMES TO inspiration, French architect and interior designer Jean-Philippe Nuel often finds himself wandering over to his bookshelf and randomly picking out a volume of poetry. Rimbaud, Mallarme, Octavio Paz.

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Brussels - Market Snapshot, 2014

Brussels, the capital of Belgium and the European Union (EU), counts approximately 1 160 000 inhabitants. The city houses the EU's headquarters as well as several other major international organisations such as the NATO. Brussels stands out as an attractive destination for both leisure and business purposes. Our Brussels Market Snapshot will give you a comprehensive insight of the city's hotel market today and in the near future.

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Stockholm - Market Snapshot, 2014

Stockholm is the economic, cultural and administrative capital of Sweden. Built on 14 islands around one of Europe's best preserved medieval city centre, the capital is one of the fastest growing cities in Europe and has become a hotspot for tourism in Northern Europe over the past years. According to the 10th edition of the European Cities Marketing Benchmark Report 2013-2014, Stockholm ranks number thirteen on the list of the most attractive destinations in Europe, just after Amsterdam and before Dublin and Milan. Our Stockholm Market Snapshot will give you a comprehensive insight of the city's hotel market today and in the near future.

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How hotels can take control of the Internet economy

It used to be, if you wanted to reach guests as a hotel, you might put up a big sign outside or hand out brochures, put an ad in the Yellow Pages, get on the phone and hope for the best. It was simple, but terribly limiting.

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GBTA Study Finds Global Hotel Programs Don't Fit \"Cookie-Cutter\" Mold

There is no \"cookie-cutter\" or one-size-fits-all global hotel program in Latin America and Asia Pacific, according to a new study by the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA). Travel Managers may design or adapt their program according to their own regional scope or specific needs.

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HSMAI Global Names New United Arab Emirates Managing Director

The Hospitality Sales and Marketing Association International (HSMAI) has named the MCI Group's Andrea Irani as the new Managing Director of HSMAI United Arab Emirates (UAE). Irani has more than 25 years of experience in hospitality, media events planning and conference management, and, through her role as Account Manager for MCI Middle East's Association Management and Consultancy division, has access to the latest global practices in association growth strategies and product development.

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More U.S. Travelers Planning Trips In 2015 Despite Rising Hotel Rates, According To Survey

TripAdvisor today announced the results of the TripBarometer1 study, the world's largest accommodation and traveler survey. Conducted on behalf of TripAdvisor by independent research firm Ipsos, the TripBarometer study is the analysis of more than 44,000 global responses from travelers and the hotel sector, including more than 6,700 respondents from the U.S. The TripBarometer \"Global Travel Economy\" report reveals worldwide travel trends at country, region and global levels, highlighting year-over-year changes in consumer spending plans and trip planning, as well as hotelier confidence.

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Vib? Venu? Why Modern Hotel Names Are Often Short, Vague And Misspelled | CNN

Milan has Moxy, while much of Europe is painted Blu. Jaz in the City is playing in Amsterdam come September. EVEN increases the odds of a good night's sleep, while Tune is in harmony with scaled-down budgets. And then there's the vibrant Vib and a new venue, Venu, soon arriving in Dubai.

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Hospitality Sales and Marketing Association International (HSMAI) Improves Annual Hotel Digital Marketing Benchmarking Study with Dynamic Benchmarking Platform


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The Rise of the Sharing Economy: Estimating the Impact of Airbnb on the Hotel Industry

According to a recent report from Boston University, a 10% increase in Airbnb supply results in a 0.35% decrease in hotel room revenue, which translates into a 13% impact on revenue in Austin, Texas, which is home to the highest Airbnb supply. The report's authors -- Georgios Zervas, Davide Proserpio and John W. Byers -- also found that lower-priced hotels and hotels that don't cater to business travel are the most affected by Airbnb. As a result of these impacts, the researchers found, hotels are reducing prices in an effort to stay competitive. \"Our work provides empirical evidence that the sharing economy is making inroads by successfully competing with, and acquiring market share from, incumbent firms,\" the report reads.

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Here's Proof Airbnb Is Shaking Up the Global Hospitality Industry | thestreet.com

According to a recent report from Boston University, a 10% increase in Airbnb supply results in a 0.35% decrease in hotel room revenue, which translates into a 13% impact on revenue in Austin, Texas, which is home to the highest Airbnb supply. The report's authors -- Georgios Zervas, Davide Proserpio and John W. Byers -- also found that lower-priced hotels and hotels that don't cater to business travel are the most affected by Airbnb. As a result of these impacts, the researchers found, hotels are reducing prices in an effort to stay competitive.

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Viceroy Hotels Founder Spins off Avalon Hotel Brand Under Proper Hospitality Banner | skift.com

Proper Hospitality group is launching the new Avalon Hotels brand today with two properties: Avalon Hotel Beverly Hills and Avalon Hotel Palm Springs. Proper Hospitality is itself a new hotel and lifestyle company that just launched in January [click here for our story]. Brad Korzen, CEO and founder of Proper Hospitality, was the original CEO/founder of the Viceroy Hotel Group, which he departed in 2012. Meanwhile, Korzen's parent Kor Group company owns and manages various real estate projects and hotel assets including the two Avalon Hotels.

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Strong Dollar Boosts U.S.-Owned European Hotels | wsj.com
The biggest U.S. hotel companies began pushing into Europe during the downturn in the wake of the financial crisis, seeing an opportunity to export their famous brands to small, independent operators struggling to fill rooms. Now that the euro is plunging against the dollar, those plans are looking fortuitous. In previous years, a strong dollar would have offered little upside for big U.S. hospitality companies, which historically have been underrepresented in European regions long dominated by independent hotels.

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Leadership Lessons From Virgin Hotels, Courtesy Of Richard Branson And CEO Raul Leal | forbes.com

Here's a great story about how Richard (Branson) works with his companies, in this case ours, Raul Leal, CEO of Virgin Hotels, tells me. We picked this building (the former Old Dearborn Bank Building in downtown Chicago) to build out as the future flagship of Virgin Hotels three and a half years ago. I told Richard this is the place!' He said, well, if you say that it's the place, then I say it's the place I trust you; you're the hotel guy.' So, we get a couple years into the buildout [an unusually involved buildout, as the building is a designated Chicago landmark with impressive architectural bones, many of which Virgin was required by statutory and aesthetic considerations to not only keep but restore to their original 1926 splendor] and Richard came to visit. He told me, Raul, you must have more imagination than me because I just don't quite see it yet, but I know when you're done I will be delighted.'

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The King's Daughters Inn Partners with Stash Hotel Rewards Program

The King's Daughters Inn, a historic, boutique hotel located adjacent to Duke University's East Campus, announced today that it has partnered with Stash Hotel Rewards, the largest points-based loyalty program for independent hotels across the U.S. As a result of this partnership, travelers can now earn and redeem Stash points at The King's Daughters Inn, the first hotel in Durham to offer the innovative rewards program to guests.

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GBTA Slightly Downgrades its Forecast for Chinese Business Travel

The GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA), today announces the results of its latest GBTA BTI Outlook China report, a semi-annual analysis that relates unfolding economic events at home and abroad to their resulting impacts on China's business travel market. The report, sponsored by Visa Inc., includes the GBTA BTI; an index of business travel spending that distills market performance over a period of time.

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IHG Translator App to Feature on Apple Watch

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, has today announced that the highly-rated IHG Translator App, will be available for Apple Watch, giving travellers access to on-demand translations, virtually anywhere in the world.

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An Industry View: Engaging Today's Connected Travelers

It’s hard and it’s not going to get any easier. That underlying theme was one of my key takeaways as nearly 300 travel industry marketing executives gathered last week in New York City at theHospitality Sales and Marketing Association International (HSMAI) Digital Marketing Strategy Conference.



Digital marketing: Pre-stay about engagement

The pre-stay phase is all about engaging potential guests and convincing them—often by using digital marketing tools—to make that critical purchase, said speakers at the recent Hospitality Sales and Marketing Association International Digital Marketing Strategy Conference.  



Engaging Today’s Connected Travelers

Hotels that establish meaningful relationships with guests can maximize revenue opportunities and increase customer satisfaction, travel industry experts said during the Digital Marketing Strategy Conference, which was hosted by Hospitality Sales & Marketing Association International in Manhattan last week. Here are some best practices panelists shared for using technology to engage with guests before, during, and after their stays.



HSMAI Global Names New United Arab Emirates Managing Director

HSMAI Global Names New United Arab Emirates Managing Director

HSMAI Presents 58th Annual Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) has celebrated the 58th annual Adrian Awards at the New York Marriott Marquis. HSMAI honored 2014's outstanding hospitality advertising, public relations and digital marketing campaigns before nearly 1,000 attendees.



HSMAI Presents 58th Annual Adrian Awards Winners

The Hospitality Sales and Marketing Association International (HSMAI) has celebrated the 58th annual Adrian Awards at the New York Marriott Marquis. HSMAI honored 2014's outstanding hospitality advertising, public relations and digital marketing campaigns before nearly 1,000 attendees.



HSMAI's Adrian Awards Celebrate Cleveland, Australia

The Hospitality Sales & Marketing Association International (HSMAI) recently celebrated the 58th annual Adrian Awards at the New York Marriott Marquis.



Hilton Receives Top Accolades at the 2014 HSMAI Adrian Awards

Recognizing the best in travel advertising, digital marketing and public relations, Hilton takes home more than 50 awards



Hospitality industry honors best ads, digital marketing, PR campaigns for 2014

They informed, inspired, stimulated, humored, got you enmeshed in sweepstakes, tweeting, tumbling and instagraming, but most importantly, got you to travel some place. These are the winning ads, the digital marketing and public relations campaigns from the hospitality industry honored at the Hospitality Sales & Marketing Association International (HSMAI)'s 58th Annual Adrian Awards.



Ketchum, Tourism Australia Top Adrian Awards

Ketchum and client Tourism Australia took home PR "Best in Show" honors at the annual Adrian Awards of the Hospitality Sales & Marketing Association Feb. 23 in New York.



On-property messaging tips for hoteliers

Speakers at the recent Hospitality Sales and Marketing Association International’s Digital Marketing Strategy Conference said that while targeting messages to guests while they’re on property can have tremendous value, it also raises to major challenges.



Social cues should inform post-stay marketing

Keeping your hotel brand top of guests’ minds after they’ve checked out requires more than just sending the standard post-stay survey, said marketers at the recent Hospitality Sales and Marketing Association International Digital Marketing Strategy Conference. Post-stay marketing strategies now build on everything hotel marketers do in the pre-stay and on-property phases while paying attention to some specific challenges. 



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$100K In Additional Revenue From Responsive Hotel Website Design and Optimization [Case Study]

The Days Inn Chicago is a boutique Wyndham hotel located in the heart of the downtown Chicago area. The property is located in a very competitive market with a hotel located on every corner. Milestone Internet Marketing worked closely with the property to develop a vanity website following sophisticated search and usability guidelines to ensure continued online performance success.

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Groupize Launches Highly Anticipated Groupize Pages, Offers Free 90 Day Trial to Hotels

- Groupize Solutions, the leading provider of group booking technology for hotels, announced today the launch of their new Groupize Pages product with a free 90 day trial. Independent hotels, resorts and chain hotels can use the solution to create unique customized pages for organizers and attendees of weddings, meetings, groups and events to self-manage their room block online and via mobile devices.

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Cornell Study Supports Strategic Price Positioning in European Hotels

A ten-year study of pricing and revenues in over 4,000 European hotels finds that pricing strategy drives revenue, when hotels are compared to their competitive set. The study, published by the Center for Hospitality Research (CHR), found that hotels that maintained average daily room rates (ADR) somewhat higher than the hotels in their competitive set recorded consistently higher revenue per available room (RevPAR), again compared with their competitor hotels. The study, \"Competitive Hotel Pricing in Europe: An Exploration of Strategic Positioning,\" by Cathy Enz, Linda Canina, and Jean-Pierre van der Rest, is available at no charge from the CHR, at the Cornell University School of Hotel Administration (SHA). The price positioning effect was stronger for branded hotels but was also found in independent properties. Additionally, contrary to the findings of a study of U.S. hotels, maintaining a consistent relative price over time (as compared to having a fluctuating price) did not significantly affect revenue performance for these European hotels, controlling for hotel type and location.

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Lodging Interactive Expands Reputation Management & Social Media Marketing to Restaurants

The belief is that the food, ambiance and service offered at a restaurant paints the picture of the dining experience at that establishment. However, as is reflective in the number of restaurant reviews online and how much stock consumers put in them, a digital presence on review sites and social media channels is just as important as the delicious smells wafting from a restaurant's front doors.

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Madrid - Market Snapshot, 2014

Even though it is the economic, cultural and administrative capital of Spain, Madrid has long remained in the shadow of Barcelona in terms of tourism. However, over the last decade, the city managed to renew itself and has made major investments to improve its image as well as its infrastructures. The Spanish capital has thus returned as a real challenger to the Catalan city.

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Iinstant Booking Doesn't Make Us An OTA' Says TripAdvisor | Travolution

TripAdvisor has denied acting as an online travel agent (OTA) by allowing mobile customers to book hotels on its site. Travel reviews site TripAdvisor introduced a hotel booking option for mobile users in the US last year and has started taking mobile bookings in the UK.

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Average U.S. Hotel Prices Increased By Five Percent in 2014

Americans paid an average of $137 per night for hotel accommodations in the U.S. during 2014 an increase of 5 percent compared to 2013. The new findings from the biannual Hotels.com Hotel Price Index (HPI) support a positive outlook on the U.S. travel industry, as price increases were felt across most of the 50 most popular domestic destinations.

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Knowledge Center Revenue Managers and Digital Marketers: Worlds Colliding or Converging?

HSMAI Webinar Recap: There are a number of reasons why we’re seeing a convergence in roles, in large part attributed to the rising costs of customer acquisition.

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LeisureLink Selected to Present at The Montgomery Summit

LeisureLink has been selected to present to an exclusive group of senior-level investors and top executives at The Montgomery Summit in Santa Monica, Calif. More than 4,000 entrepreneurs from private growth technology companies were nominated to present at the two-day event March 10 & 11, but only 145 were chosen by The Summit's selection committee of top venture capitalists from firms including Andreessen Horowitz, Kleiner Perkins Caufield Byers, New Enterprise Associates, Pritzker Group Venture Capital, Scale Venture Partners, Institutional Venture Partners and March Capital Partners.

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Airbnb's place among traditional hotels still up for debate | thestar.com

Airbnb has turned a website linking travellers with homeowners into a big business. It doesn't see hotels as competition but that's not what hoteliers think. Chip Conley believes Airbnb, a fast-growing company that links homeowners with travellers seeking accommodation, is not in direct competition with traditional hotels. There is room for both of them, said Conley, who is head of global hospitality and strategy for Airbnb, during a visit to Toronto on Wednesday. A lot of people staying at an Airbnb are staying there because they want to live like a local, he said, adding it may be more affordable, especially if people are staying for an extended period.

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ITB Report: Mobile usage is dominating the travel market easy, quick and relevant information on one page

The mobile travel market is flourishing. This was illustrated impressively by Expedia Market Manager Arne Erichsen at the ITB Berlin Convention 2015. By 2020 there will be around 18 billion mobile devices in use. India and other Asian countries in particular are responsible for the high increase in numbers. They already rank second in the mobile device market and are 650 per cent larger than the third largest market. In Germany the market is growing too, said Erichsen. In 2016 mobile devices will be used to book one in every five overnights in Germany, twice as many as in 2013. \"For Berlin's hotel industry, where over 5,000 rooms are booked daily, that means that 1,000 reservations are made with mobile devices.\" Good mobile device products and interfaces were now needed, he added.\"Customers on the move do not want to generate long pages of hotel reviews using smartphone keys or click on a series of links\", said Erichsen. \"Information must be easy and quick to obtain, relevant and fit onto one page.\" In particular, rather than just accepting online reviews one should use them to communicate with the customer. He called upon travel technology providers and developers to make an active effort to support this technological process.

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The Peninsula Hotels Continues To Present Groundbreaking Public Art Events

The Peninsula Hotels is enhancing its ongoing support of innovative public art around the world, by partnering with art museums, galleries and private collectors to enable guests to enjoy pioneering works by established masters and emerging artists.

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New U.S. Hotel Openings Will Accelerate Late Decade

Lodging Econometrics reported that new hotel supply growth bottomed in 2011 with the opening of only 347 Hotels/37,404 Rooms. The bottom in 2011 concluded a precipitous 75% decline in New Hotel Openings from a peak of 1,341 Hotels/154,257 Rooms established in 2008 at the onset of the Great Recession. Since then, new supply growth has been slow and incremental. New Hotel Openings were a paltry 412 in 2012, 488 in 2013 and 557 hotels with 63,352 rooms in 2014. LE forecasts that just 726 new hotels will open in 2015 and 797 hotels in 2016. The sharpness of the decline and the prolonged nature of the economic malaise delayed the rekindling of hotel development and continues to cause sluggish supply growth. Because the Pipeline is just beginning to breakout Total New Hotel Openings are not expected to peak until 2018-2019 as the typical hotel project takes an average of 22 months to migrate through the Pipeline before eventually opening as an addition to new supply.

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Why It's Time to Change Your Selling Tactics

Buyers know a lot more about the market than they did ten years ago. It's time for sales pitches to reflect that.

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Are we close to an upturn in the outlook for Southern Europe? | Christie + Co

The southern European countries of Portugal, Italy, Greece and Spain in particular have endured severe economic pain following the financial crisis, resulting in a downturn in all sectors, including tourism and hospitality. However, with an improving hotel trading outlook, they may be about to reach a turning point which will make them a focus of investment activity in the next few years.That's according to a new report from Christie + Co, Europe's leading hotel property specialist and patron sponsor of IHIF and leading data benchmarking company in the hotel sector STR Global, which has been launched at the Berlin conference. Christie + Co's International Managing Director and Head of Consultancy Andreas Scriven says: \"The southern European economies have gone through turbulent times since the start of the recession in 2008 and there remain concerns about the recovery. Tourism is a major driving force in these countries and while the sector has experienced a sharp plunge during the protracted period of economic weakness, it was the lifeboat that kept the markets afloat by bolstering the economy, softening the impact of unemployment and in some areas, even outperforming the general real estate market.\"The report adds that historically the hospitality sector in these four countries has relied on domestic-driven demand which has accounted for up to 70% of overnight stays. But the reduction in discretionary spend that resulted from the downturn saw this figure decline significantly. However, since 2008, the international inbound market has grown from 10% to 36% of total arrivals which has helped to offset the decline in domestic arrivals and softened the impact of the economic downturn. International tourism has also led to an expenditure increase of more than 24%, bolstering a marginal 0.7% growth in domestic spending since 2009. According to the World Travel and Tourism Council, by 2024 foreign travellers are projected to spend more than 165 billion

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Loews Hotels CMO Bruce Himelstein On Keeping A Brand And Customer Experience Unique | forbes.com

Loews Hotels & Resorts is not the largest hotel company in the world, but it has been working for the past few years to be the most innovative. Under the marketing leadership of CMO Bruce Himelstein, the company has harnessed social media to be the first to enable bookings via Twitter introducing the option in 2013, and also that year unveiled its $4 million print and digital campaign, \"The Room You Need,\"a play on the word \"room\"developed with agency Catch New York.

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Busy Rooms releases its revenue optimization module

Berlin, Germany: Busy Rooms today announced the release of its revenue optimization tool. The new feature is fully integrated into the Busy Rooms central reservation system, allowing property managers and revenue managers to manage and review all information about content, competitors, rooms, prices and availability in one tool.

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How to Drive, Capture, and Convert Demand with Integrated Revenue Generation Processes

The direct sales channel is stronger today than ever and is becoming more and more the focus of independent hotels and resorts around the world. The rapid expansion in mobile phone use is also driving direct channel revenue. Marchex Institute reports, \"Travelers want to use their mobile phone to find, book, and manage travel. Call data presents a new opportunity for travel companies to respond to consumers with an experience that is intelligent, efficient, and leads to repeat business.\"

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Vienna - Market Snapshot, 2014

The Austrian Capital counting approximately 1.8 million inhabitants, offers imperial buildings international headquarters such as those of the United Nations and the OPEC as well as numerous leisure attractions. We believe it is time to highlight the city's recent hotel development and future trends. This october 2014 issue of the Vienna snapshot should create curiosity and interest in the central European capital.

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U.S. Hotel Price Increases Ahead Of Global Average

DALLAS -- The average price paid for a hotel room around the world rose by 3 percent during 2014, compared with 2013, according to the latest Hotels.com Hotel Price Index (HPI). The overall global economic recovery gathered momentum and consumers became more confident in increasing their travel spending. Hotel prices have now experienced five years of steady price rises since they plummeted during the financial collapse of 2008.

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5 Top Hotel CEOs Talk About the Unprecedented Rate of Change in Hospitality | skift.com

Change is good, unless you're a hotelier trying to make sense of rapidly changing consumer habits. A digital collection of themes, trends, personalities in the travel industry, in an ebook format. Our first ebook is interviews with top online travel CEOs on the future of travel booking. Stay tuned for more. By collecting their thoughts on a similar set of topicsfrom technology and marketing to fees and trainingwe have tackled the hospitality's most pressing topics from every angle and gained a glimpse at what the future of hospitality will truly look like. Below are quotes from the e-book in which CEOs separately point to the pace of change as the biggest issue they contend with today.

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Hotel values rise across Europe with Madrid seeing biggest hike

Europe's hotels witnessed their fifth consecutive year of value growth last year, with properties in the UK and Southern Europe seeing some of the biggest gains, according to our 2015 European Hotel Valuation Index.

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BLP launches its European Hotel Market Survey 2015

Investment into the hotel sector will reach a peak in 2015, according to the latest European Hotel Market Survey launched today by international law firm Berwin Leighton Paisner (BLP). The report brings together the views of over 300 hotel industry professionals.

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eRevMax partners with BookingForce to offer the 1st booking engine on LIVE

eRevMax, the leading hotel distribution and business intelligence service provider today announced its integration of BookingForce, a next generation booking engine available via the eRevMax LIVE Network (ELN). This integration will allow hotels subscribed to LIVE to be able to add direct booking engine capability to their brand.com site and manage rates and availability from the LIVE integrated management dashboard. The new eRevMax LIVE Network is the primary third party application store that allows users to subscribe, access and update applications published by eRevMax and third-party solutions providers.

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Nor1 Signs Palms Casino Resort To Utilize Nor1's intelligent, mobile merchandising platform, eReach.

After a year of utilizing Nor1's flagship eStandby Upgrade product, used to drive ancillary revenue by offering its guests relevant and timely upsell offers, Palms Casino Resort has deployed eReachTM to further extend their ability to enhance the guest's experience and monetize timely offers.

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TrustYou Quickly Becoming The New Industry Standard For Displaying Reviews on Travel Websites

TrustYou's Meta-ReviewTM API, which offers structured review summaries for more than 400,000 hotels in 30 languages to improve the search-shop-buy funnel and thus increase retention and conversion, has been implemented on more than 150 websites reaching millions of travelers every month. Since the product launch 15 months ago, TrustYou has added many different international travel players to its client base including Kayak, Hipmunk, Room77, Gogobot, Orion Vacation Club, ResortsandLodges.com, Viajala and SaveOnResorts in the US and South America; Wego.com, HotelFinder, Hotel Quickly and hotel.jp in Asia; TUI Spain, Idealo, Hotelscan, Top10, Travel.ch, HolidayInsider, Discavo and MTT in Europe; Ostrovok and OneTwoTrip in Russia; Ixigo, MakeMyTrip, and FindMyCarrots in India and the Sabre GDS Travel Network.

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PwC UK hotels forecast update for 2015 and 2016 - More room for growth

European cities hotel forecast for 2015 and 2016 for 20 gateway cities from Amsterdam to Zurich. The 4th edition of PwC's European cities hotel forecast looks at the outlook for hotel trading in 20 key cities in Europe, set against a backdrop of uncertainty and change. 20 cities feature in the latest European cities hotel forecast In this snapshot (taken in February 2015) we look forward to what 2015 and 2016 may hold for hotels in key European cities and which are best placed to grow.

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PwC European cities hotel forecast 2015

European cities hotel forecast for 2015 and 2016 for 20 gateway cities from Amsterdam to Zurich. The 4th edition of PwC's European cities hotel forecast looks at the outlook for hotel trading in 20 key cities in Europe, set against a backdrop of uncertainty and change. 20 cities feature in the latest European cities hotel forecast In this snapshot (taken in February 2015) we look forward to what 2015 and 2016 may hold for hotels in key European cities and which are best placed to grow.

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Tech Lag in Hospitality Sector Inspires New Suite of Apps

A new suite of apps designed specifically for the hospitality industry has been launched this week. Called Dobiquity, the new digital platform will enable small and medium-sized enterprises (SMEs) in hospitality to increase efficiency and reduce costs by replacing inefficient manual processes with easy to use web and mobile apps.

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Westin Hotels Launches Wellness Escapes a Curated Series of On-Site Well-Being Retreats

Westin Hotels & Resorts, part of Starwood Hotels and Resorts Worldwide, Inc. (NYSE: HOT), has revealed the next phase of its year-long Westin Well-being Movement with the announcement of Westin Wellness Escapes, an ongoing well-being series led by experts in the fields of mindfulness meditation, nutrition, yoga, running and more. Taking place at Westin properties around the globe, the series will first launch in North America before rolling out internationally. Established health and fitness personality Holly Perkins will kick off the series by hosting the Women's Strength NationTM LIVE retreat this April, following her appointment to Westin's Well-Being Council as the brand's Move Well Advocate.

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HotStats MENA Chain Hotels Market Review January 2015

Dubai and Abu Dhabi experienced contrasting results for the month of January as gross operating profit per available room (GOPPAR) fell by 7.4% to US$281.79 in Dubai, whilst Abu Dhabi saw GOPPAR levels increase by 1.2% to US$88.38, according to the latest data from HotStats.

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Starwood Hotels fulfills event requests and personalization via new app | mobilemarketer.com

Starwood Hotels is making a strong push to spruce up events and conferences held at its properties with its new ProMeetings mobile application, which enables event planners who belong to the brand's rewards program to submit requests directly to employees for immediate fulfillment. The world of events is increasingly going mobile, with many conferences turning to mobile apps instead of offering attendees print agendas and schedules. Starwood Hotels is establishing a stronger presence in the lucrative industry by rolling out this app, which can help planners request coffee service, extension cords and lighting preferences with the tap of a finger.

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Guest post: Shaping the future of hotel distribution | travolution.co.uk

By Peter Waters, Director of Distribution, Global Hotel Group, Amadeus The distribution marketplace, in essence, the mechanics of how to book a hotel, has grown overly complex in recent years. Different technologies and channels overlap, legacy systems abound, and more choice, while a good thing, has also bred more complexity for hotel bookers. Distribution channels have evolved over the past decades: going from the humble phone in the 1980s to dedicated terminals in the 1990s, then to the web and the advent of OTAs in the 2000s. Now we have all of these, plus the additional complication of mobile and meta-searchers, it's a Cambrian explosion of distribution channels.

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Where did the ideas behind Virgin Hotels come from? | virgin.com

The design of Virgin Hotels Chicago has been widely praised for bringing something new to the industry and offering guests an alternative to the traditional hotel experience. But where do the ideas for a new business come from? We caught up with CEO Raul Leal to find out more about how their ideas were conceived and developed...

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Design Hotels With New Directions At The ITB Tourism Fair Berlin

Design Hotels will again be present at this year's ITB tourism fair in Berlin, on March 5-9, 2015. The theme of the stand, awarded best design multiple years in a row, this year is Artists in Residence Room to Create, highlighting the ingenuity in design, art and intangible matters that bind Design Hotels properties with their guests. Design Hotels members are seedbeds of creativity where ideas are born and like-minded people come together. Each of the 279 member properties is a destination itself, inspiring and encouraging creative thinking and interaction.

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HSMAI European Travel Marketer of the Year and Top 20 Extraordinary Minds In Sales, Marketing & Technology across Europe named

\"The TOP 20 EXTRAORDINARY MINDS IN SALES, MARKETING & TECHNOLOGY across Europe\" were appointed in London this week. The award-winning hotel THE THIEF was appointed as last year's European Travel Marketer by HSMAI Europe, in addition to the prize in the Public Relations category during this week's festive ceremony at London's prestigious Jumeirah Carlton Tower.

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What's ahead for Europe's hotels: Three questions for Accor CEO Sebastien Bazin | hotelmanagement.net

Hotel Management spoke with Accor Chairman and CEO Sebastien Bazin to get his insights on Europe's hotel scene, and what's in store for the brand in 2015. Is the pickup seen in the U.S. hotel industry occurring simultaneously in Europe? How do you see it all playing out for 2015? Europe is a combination of different markets. From an operating standpoint, the vast majority of the Group's European markets reported solid growth in 2014, which is remarkable in light of the mixed economic environment during the year and the fact that a major transformation was underway within Accor.

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February

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Student Entrepreneurs Develop Business Plan Concepts for Cornell Competition

Every year, the Hospitality Business Plan Competition gives teams of Cornell University students the opportunity to develop business concepts and enter them in a competition. The top three teams receive cash prizes ($15,000, $5,000, and $2,500) to help fund and actually launch their businesses.

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Le Meridien Unlocks Global Destinations Through New Video Series with Photographer Gray Malin

Le Meridien Hotels & Resorts, part of Starwood Hotels and Resorts Worldwide, Inc. (NYSE:HOT), today introduced Follow Me, a multi-faceted global art collaboration with photographer Gray Malin. As part of the brand's Video Art Programme, the captivating Follow Me video will debut in Le Meridien hotels around the world, and represents Malin's 24-hour visual journey to inspiring destinations from Palm Springs to Bhutan. Artfully synced with the day-to-night transition of the signature Le Meridien Hub, this collaboration celebrates Le Meridien as the first global hotel brand to bring its guests an immersive experience of this scale, capturing the excitement of world travel through photography.

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Average Daily Rate Continues to Propel Hotel Performance in Early 2015

Hotels in major North American markets continued to maintain positive growth in rate across all travel segments according to data from the February 2015 TravelClick North American Hospitality Review (NAHR). Overall, average daily rate (ADR) growth continues to be the metric for growth, requiring hotels to be vigilant in monitoring their local markets.

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Who's Making Money in the Hotel Industry | huffingtonpost.com

According to data from Smith Travel Research (STR), via CNN, hotels in the United States had the highest level of rooms booked ever in 2014. And, the outlook looks positive moving forward for the global hotel industry. Statista is predicting the hotel industry worldwide will generate $550 billion in 2016. While that is certainly excellent news for brands like Intercontinental and Marriott, it also means great things for a number of other industries. After all, if there are more hotel rooms being booked, then that means more laundry to do, food to be made and accountants/bookkeepers to handle all of these transactions -- such as paying vendors and employees. Keeping that in mind, here are some of the other businesses that are making money from the hotel industry.

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HotStats European Chain Hotels Market Review January 2015

Both Dublin and Prague hoteliers achieved in January impressive year-on-year surges in gross operating profit per available room (GOPPAR) by 55.6% and 36.9% respectively, according to the latest data from HotStats.

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Boston University School of Hospitality Administration Launches RevPASH Calculator

Boston University School of Hospitality Administration (SHA) has announced the launch of RevPASH: A web application (app) that calculates a restaurants revenue per available seat hour. This free app is now available to industry professionals, educators and hospitality students.

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Best Practice: Leveraging loyalty in hotels | hoteliermiddleeast.com

While loyalty programmes focus on different areas of the hotel, most operators use a tiered structure for rewards schemes. Hilton Worldwide's Weinstein says: Compared to other guest loyalty programmes, HHonors members enjoy the fastest track to elite status, as well as all of the privileges that come with each of our elite membership tiers.

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Booking.com's App for Last-Minute Deals Will Probably Kill HotelTonight | wired.com

Need a place to stay in Kathmandu within the next two days? Booking.com has got you covered. Today, the hotel booking giant, a subsidiary of the Priceline Group, launched a new app called Booking Now, which lets travelers find last-minute hotel deals anywhere in the world and book them with a single click. In doing so, Booking.com is going head to head with startups like HotelTonight, which has been an early leader in this mobile-first, last-minute booking space, and has raised more than $80 million since it was founded in 2010.

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Oracle MICROS strengthens partnership with SiteMinder to enhance distribution offering for hotels

Two of the world's leading providers of hotel technology solutions, Oracle MICROS and SiteMinder, have today announced an enhanced partnership through the integration of the MICROS-Fidelio Suite8 property management system (PMS) software with SiteMinder's leading cloud platform for hotel distribution.

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Priceline Group's Tiny Acquisition Could Make a Huge Difference | fool.com

Another day, another acquisition in the online travel agency. Riding a recent wave of consolidation, Priceline Group (NASDAQ: PCLN ) is apparently set to pay $20 million to acquire travel booking site Rocketmiles, according to a report in the Wall Street Journal. Priceline Group has grown to be a titan of the online travel segment through its acquisitions; would Rocketmiles be a well-considered one, or a careless impulse buy amid a general shopping frenzy?

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HotStats UK Chain Hotels Market Review January 2015

UK Provinces started the year by building on their 2014 performance, with a double-digit increase in gross operating profit per available room (GOPPAR). However, London hotels posted bottom line declines despite positive movements for January in top-line performance metrics, according to the latest data from HotStats.

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Business travellers rate internet over food and comfort | travelweekly.co.uk

Almost two thirds (62%) of business travellers require a high-speed internet connection rather than food and comfort, a survey out today claims. Millennials aged between 18 and 34 are more likely to have travelled for business in the last two years than those aged over 35 (25% and 15% respectively). This demonstrates how important it is that companies and travel suppliers need to understand what this group needs, according to serviced apartment provider Saco.

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Booking Flights and Hotels: Online Agents or Direct? | nytimes.com

Expedia, the online booking site that owns other major players, including Hotels.com, Hotwire and, more recently, Travelocity, announced about two weeks ago that it was planning to acquire yet another rival, Orbitz Worldwide. So what does that mean for travelers? Consider it a sign of the sea change already underway. Over the last few years Americans have been more likely to book flights on an airline website such as Delta.com or United.com than with an online agent like Expedia or Priceline officially ending online travel agents' decade-long dominance in leisure air bookings, declared a 2014 report from PhoCusWright, a market research company. The percent of leisure travelers who typically book their airfare with online travel agents was 32 percent in 2013, down from 37 percent in 2011, according to the report.

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8 Boutique & Lifestyle Hotel Trends to Watch in 2015

The Boutique & Lifestyle Lodging Association (BLLA) attended the 2015 ALIS Conference zooming on the boutique lifestyle sector and accessing the landscape from a big-conference point of view.

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HeBS Digital and Google Co-Host a Luncheon Workshop on Engaging and Converting the Traveler

HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm co-hosted a Google Partners Luncheon at the Google Headquarters in New York City this week on Monday, February 23rd.

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HotelAuthority.com - Were the Online Travel Agencies Framed?

For over ten years, OTA (online travel agency) giants such as Expedia, Priceline and Booking.com have been attacked by hotel franchise chains for being too expensive. A report filed today by hotelauthority.com asks if it is possible the OTAs have been framed. The report suggests that franchise chains such as Wyndham, Choice, Accor and IHG have used OTA costs to divert attention from franchise fees.

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PwC: Demand, pricing power to aid U.S. lodging industry

The U.S. lodging industry ended 2014 on a strong note, with industry occupancy reaching levels not seen since 1984. During the year, U.S. hotels surprised with solid demand growth, despite a stuttering start to economic growth. Group demand was the leading cause for peak occupancy levels in 2014. While transient demand increased by 1.7 percent, group demand increased at twice the pace, at 3.4 percent.

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Starwood's SPG and Uber Rev Up Rewards with One-of-a-Kind New Partnership

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) andUber are putting travelers on the fast track to valuable rewards with today's announcement of an exciting new strategic partnership that will give Starwood Preferred Guest (SPG) members who ride withUber the opportunity to earn coveted Starpoints during anyUber ride, anywhere worldwide.

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Infographic: 5 Distribution trends to watch for in 2015

eRevMax, the leading hospitality technology and distribution provider to the hospitality industry has released an infographic focusing key insights on 5 Distribution trends to watch for in 2015. Based on various market research, the results show that big data, use of analytics, content personalization and mobile bookings continue to move and shake the industry in the upcoming months.

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Trail Blazer Epteca Introduces 'Smart Selling' Ancillaries Marketplace for Travel Companies to Sell More Stuff

Epteca introduces a revolutionary 'smart selling' platform with white label mobile app that connects travel companies to people through predictive insight technology to build a better, more targeted form of e-commerce. Giants like Ebay and Amazon may dominate selling merchandise online but now Epteca delivers these powerful marketplace capabilities to tour operators, hotels, airlines, OTA's and travel agencies to sell relevant products and services directly to their customers before, during and right after their trip.

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HotelREZ appointed as GuestCentric's preferred GDS distribution partner

HotelREZ Hotels & Resorts, one of the UK's largest and fastest growing hotel representation companies, has been appointed as the preferred GDS partner to GuestCentric, a leading provider of cloud-based digital marketing and e-commerce software for boutique and independent hotels.

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HSMAI Presents 58th Annual Adrian Awards

Marketing Association International (HSMAI) has celebrated the 58th annual Adrian Awards at the New York Marriott Marquis. HSMAI honored 2014's outstanding hospitality advertising, public relations and digital marketing campaigns before nearly 1,000 attendees.

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Hotel marketers rethink the affluent market | hotelnewsnow.com

The hospitality industry is offering new products and approaches to attract affluent travelers, maintain their loyalty and to get them to spend as much as possible. A decade ago, it was easier to define what affluent travelers wanted, according to Bjorn Hanson, clinical professor, NYU's Tisch Center for Hospitality and Tourism. But now? By Harvey Chipkin

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Q&A: Mobile Marketing in the Travel Industry | performancein.com

In a roundtable discussion last month, travel intelligence platform ADARA and PerformanceIN brought together travel marketing specialists from leading agencies, affiliate networks and hotel chains. The resulting conversation led the way for a series of Q&As and features- all of which you can download for free in our Travel Performance Marketing digital supplement. In this extract we discussed the rise of mobile devices and the effect it is having on digital marketing in the travel industry.

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Vizergy Wins Top Industry Honors For Digital Marketing & Web Design

Vizergy, the hospitality industry's leading provider in hotel Internet marketing, is proud to announce its seventh consecutive year as winner of multiple Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards for innovative, cutting edge digital marketing practices in 2014.

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Starwood Fuels Innovation with Debut of Starlab in New York's Garment District

Starwood Hotels & Resorts Worldwide (NYSE:HOT) today unveiled Starlab, the company's new brand innovation studio located in Manhattan's pioneering Garment District. Design-led with the spirit and agility of a start-up, Starlab brings together a cross-section of the company's digital, design and luxury brand teams in one urban office for the first time. The 46,000 square foot, bi-level office is an evolution of Starwood's approach to new style workspaces, following the debuts of the Starwood Experience at the company's global headquarters in Stamford, CT as well as its former Tribeca-based design center.

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Cendyn/ONE CRM Receives Trend Setter and Best Overall Value Awards in Info-Tech Research Group's Vendor Landscape study of CRM Suites for Gaming, Hospitality and Leisure

In a recent study by Info-Tech Research Group, Inc., which evaluated leading vendors' CRM suites for the gaming, hospitality and leisure industries, Cendyn/ONE claimed two of three overall awardsTrend Setter for the most original and inventive solution, as well as Best Overall Value for offering the most affordable, robust CRM solution.

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Turks and Caicos Collection Joins Stash Hotel Rewards Program

The Turks and Caicos Collection, consisting of Alexandra Resort, Beach House, and Blue Haven Resort and Marina, all located on Providenciales, Turks and Caicos, has partnered with Stash Hotel Rewards, the largest point-based loyalty program for independent hotels across the U.S.

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Third Annual Revenue Strategy Summit (RSS) Planned for July 29, 2015 at the Liaison Capitol Hill D.C.

Duetto, Kalibri Labs and Silver Hospitality Group, LLC announce the third annual Revenue Strategy Summit (RSS), a gathering of thought leaders and practitioners which will examine forces reshaping the hospitality industry and how marketing and technology must evolve to meet new challenges.Held for the first time in Washington, D.C. the epicenter of policy discussion and decision-making RSS is scheduled for Wednesday, July 29th at Affinia's Liaison Capitol Hill Hotel.The full-day conference will feature industry leaders discussing the evolution of the new discipline of revenue strategy while addressing key issues in the integration of revenue management, data analytics, distribution, digital marketing, loyalty marketing, sales, reputation management and technology. It will have an expanded focus on items of immediate importance to hotel owners, asset managers and brand executives, including the latest developments in policy impacting digital and technology.\"Building on the tremendous success of our first two events, we are renewing our focus to bring innovative ideas on revenue strategy to hotel owners, management companies and asset managers,\" said Stacy Silver, President of Silver Hospitality Group and conference host. \"As in the past, any hotel professional interested in gleaning practical solutions to the most important questions facing hoteliers in today's dynamic marketplace should attend.\"The 2015 RSS will combine education, networking and high-level information exchange among an anticipated group of more than 300 hotel executives from brands, ownership groups, asset managers, management companies and respected industry leaders who are responsible for increasing revenue and optimizing demand.Cindy Estis Green, CEO and Co-Founder, Kalibri Labs, LLC said, \"The pace of change continues to escalate in the digital marketplace, which poses even more substantial challenges for hotel owners, operators and brands. Building on the success of our previous Revenue

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Cendyn Arcaneo Announces the Release of getregistered, a Robust Web-Based Event Registration Software Essential to the Global Planning Community

Cendyn Arcaneo, the new developer of Metron and leading hospitality and event technology firm, is excited to announce the release of getregistered, an enterprise web-based solution engineered to streamline all facets of event registration while increasing ROE (Return on Event). Through its intuitive architecture, getregistered simplifies the complex event registration process, allowing planners to globally execute and measure event registration while enhancing the attendee experience and promoting engagement.

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Orbitz/Expedia Deal Could Be Bad News For Hospitality Industry, Hopes For Its Agency Model | seekingalpha.com

The Orbitz buyout by Expedia means there is one less player in the industry that acts as a storefront for hotels. This industry is made up of companies like Expedia called Online Travel Agencies, or OTAs. There are multiple models that OTAs can use when negotiating with hotels. My thesis is that this merger could give more power to Expedia and cement the model they use, the \"Merchant Model\" for the majority of the industry. This could mean shrinking margins for hotel giants such as Marriott International, Hilton Hotels and Starwood.

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HSMAI Presents 58th Annual Adrian Awards

Winners honored in advertising, public relations and digital marketing

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Dusit & Prince - Hotel giants on the move | bangkokpost.com

This month Dusit signed an agreement with Tokyo-based Prince Hotels Inc, which operates 51 hotels in Japan and abroad. The Japanese chain hopes that the marketing alliance with Dusit will help it to grasp \"significant growth potential\" in Thailand and other Asean countries...

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Hotel CEOs talk Wi-Fi, Millennials and mobile keys | usatoday.com

Travelers don't just want to sleep in hotels anymore. They want to work, eat, drink, socialize or just keep to themselves with their electronic devices there. Hotels are finding new ways to adapt, including experimenting with technology, design and amenities. USA TODAY assembled five top hotel executives last month at the Americas Lodging Investment Summit in Los Angeles in the L.A. Live JW Marriott hotel to discuss these changes and challenges. Participating in our fourth annual roundtable were: Wyndham Hotel Group CEO Geoff Ballotti; 21c Museum Hotels President Craig Greenberg; Hyatt Hotels and Resorts CEO Mark Hoplamazian; InterContinental Hotels Group CEO Richard Solomons; and Preferred Hotel Group CEO Lindsey Ueberroth.

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Expedia and Priceline attain dominance with different strategies | travelweekly.com

In the battle between the two remaining online giants for dominance of Internet-based travel sales, Expedia's recent acquisitions might make it the biggest fish in the pond, but Priceline Group appears to have its sights set on growing the pond itself. Once its acquisition of Orbitz is complete and having acquired Travelocity last month Expedia will leapfrog Priceline to become the world's largest online travel agency (OTA) by global bookings. Even so, Expedia's increased market share will likely do little to slow the growth of Priceline, which is clearly focused on buying more peripheral companies while improving consumer-facing technologies within its growing stable of brands.

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ByHours to go beyond hotels to offer meeting rooms in hourly slots | tnooz.com

ByHours is a website that lets travelers book rooms in three-hour increments. A year ago, the Spanish startup raised $3.6 million. In 2014, ByHours processed 150,000 transactions. In Spain, hotels have earned 5,5M by selling rooms by the hour through it, according to the company. Now the Barcelona-based startup plans to become a broader marketplace that sells not only hotel rooms but also meeting rooms, cars, and gym access by the hour.

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Marriott CEO Arne Sorenson remains bullish on hospitality brands, especially those for millennials | bizjournals.com

With Marriott International's fast pace of growth over the past year, CEO Arne Sorenson was bound to be posed that age-old question: How much is too much? Marriott acquired South Africa-based Protea Hotels as well as Canadian hotelier Delta in the past year, not to mention adding lifestyle brands AC Hotels and Moxy both of which got their start in Europe to its portfolio of brands in the U.S. Marriott now operates 18 brands around the world.

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Hospitality For The Digital Age | forbes.com

It's no secret that customer expectations are fundamentally changing the guest experience throughout the hospitality industry. Anyone who has traveled recently can attest to the dramatic way the hospitality industry has changed over the past couple of years, largely in response to increasingly demanding guest expectations. These expectations have been heightened by the ease and simplicity of technologies like mobile, cloud, and social media, which have helped companies in other industries deliver instant access and services based on predictive analytics.

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Hoteliers Continue to See Growth in Bookings via Online Channels

In the fourth quarter (Q4) 2014, online channels which include Online Travel Agents (OTAs), hotel websites (Brand.com) and global distribution systems (GDS) used by travel agents continued to grow in popularity among individual business and leisure travelers, according to data from the TravelClick North American Distribution Review (NADR; First Quarter 2015). The TravelClick NADR aggregates hotel bookings by channel for the transient segment (individual leisure and business travelers).

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Will Priceline Fend Off Its Rising Rivals? | fool.com

The online travel space has been an extremely lucrative niche over the years, as a steadily improving U.S. economy and the longer-term rise of the middle class in a number of emerging-market countries around the world have added up to greater numbers of travelers seeking help and services. Priceline Group identified the international trend in travel early on, and it has built up an impressive infrastructure that connects people to those who can serve their travel needs across the globe. Yet with recent moves from rivals Expedia and TripAdvisor pointing to the cutthroat competitive nature of the industry right now, and coming into Priceline's fourth-quarter report on Thursday morning, investors will want to know how Priceline will respond to those moves. Let's take an early look at what's been up with Priceline lately and whether investors can expect a rebound in the stock after its earnings report.

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HOTELS Interview: Accor CEO Bazin talks culture, technology, Mama | hotelsmag.com

In Los Angeles during the Americas Lodging Investment Summit, HOTELS sat down with Accor Chairman and CEO Sebastien Bazin to find out how he is adjusting to life as a hotelier compared to his previous career in the private equity world. In the 18 months or so since he took over Accor, Bazin has among other things split the company into separate operating and property groups, made big investments in technology, acquired a hip brand in Mama Shelter, aligned with a Chinese lodging company to set up the development of the group's brands in China, and has delivered good quarterly numbers.

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Knowledge Center 5 low-cost, content-marketing tips for hotels

Independent hoteliers can benefit by implementing content-marketing strategies. And often it can be done with little to no budget, panelists said during a webinar.

What Expedia and Priceline Growth Means to an Independent Hotel


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HOTELbeat Guest SMS Service Maximizes Mobile Guest Communication and Convenience

HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has now gone one step further in providing hoteliers with superior efficiency and guest satisfaction with the release of its Guest SMS service, a unique text-based two-way communication tool that allows guests to directly send and receive SMS/texts via the HOTELbeat platform. With Guest SMS, hotel guests can effortlessly communicate with staff in a seamless fashion that integrates and streamlines requests for operational services, such as housekeeping, maintenance and room service, to name a few.

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[Webinar Recap] Clicks, Channels, and Customers PPC for Hotels

This webinar covers the basis of a successful hotel paid search campaign including how much of your marketing budget to allocate to paid search, which platforms and channels to focus on, and what you need to know and ask your paid search agency.

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HSMAI's Adrian Awards named BizBash #3 Hospitality Industry Event


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U.S. airlines, hotel industry wary of Expedia-Orbitz merger | reuters.com

The U.S. airline industry expressed concerns on Friday about the tentative merger of Expedia Inc and Orbitz Worldwide Inc, saying it could hurt the travel business, but hinted it would not lobby actively against the deal. Expedia's agreement on Thursday to buy Orbitz for $1.33 billion marked the latest in a spree of acquisitions it and the larger Priceline Group Inc have made to become the world's dominant online travel agencies. Experts say the companies' followings give them power when negotiating contracts with hotels and airlines, which to varying degrees rely on the sites to sell their products. Combined with Orbitz and Travelocity, which it acquired in January, Expedia received about 39 million unique website visitors in December 2014, according to Internet analytics company comScore Inc.

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Dusit in strategic partnership with Japan's Prince Hotels

Distinguished Asian hospitality groups Dusit International and Prince Hotels (Japan) have entered into a strategic partnership that positions both companies to expand their reach in the region and beyond.

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Hyatt Launches Free Wi-Fi to All Guests Worldwide, Effective February 14

Effective February 14, 2015, all Hyatt hotels and resorts worldwide will provide free Wi-Fi to guests independent of booking method or loyalty program participation. This industry-leading offer will be available to guests on an unlimited number of mobile devices or laptops in guest rooms and social spaces at Hyatt-branded hotels.

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Keywords Are They Still Relevant for 2015 Hotel Marketing?

Search engines are branching their focus out of just using keywords to provide the best search experience to their users. However, this doesn't mean that keyword strategy for SEO is no longer important and should be forgotten. Rather, expand your hotel search engine optimization efforts to include other key hotel Internet marketing strategies to further enhance your search ranking.

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Strand Palace Hotel's New Online Booking Interface Offers Guests a Faster and Easier Way to Complete Their Booking

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, today announced the successful launch of a new online booking interface for Strand Palace Hotel (www.strandpalacehotel.co.uk).

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How Hotels are Capitalizing on What Business Travelers Value Most | huffingtonpost.com
Hotels have long catered to business travelers, and for good reason. According to a U.S. Travel Association report, direct spending by domestic and international business travelers in the U.S. totaled $266.5 billion in 2013, representing almost a third of all money spent by travelers in the country that year. Considering this amount and the frequency with which these individuals travel -- an average of 21 to 30 times per year, according to a report from American Express Global Business Travel -- hotels need to promise more than just a business center to appease this discerning group of frequent travelers.

U.S. hoteliers foresee long road to Cuba entry | travelweekly.com
While sensing a huge business opportunity for feet in the door and brands on the island, U.S. hotel companies for now are taking a wait-and-see stance with regard to planting their flags in Cuba. Industry experts are still analyzing the scope of the agreements announced by the Obama administration last month and are following closely the recent talks in Cuba between U.S. and Cuban officials.

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First Two Hyatt Centric Hotels Set to Open in April

Hyatt Hotels Corporation (NYSE: H) today announced that Hyatt Centric, a new, full service lifestyle brand designed for business and leisure travelers, will open its first hotels in April. The hotels Hyatt Centric The Loop Chicago and Hyatt Centric South Beach Miami will deliver on the brand's mission of putting its guest at the center of the action in the best destinations.

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Hyatt Centric Hotel Set to Open in South Beach in April 2015

Hyatt Hotels Corporation (NYSE:H) in conjunction with Miami-based development group Robert Finvarb Companies and its partner David Martins, today announced the anticipated April 2015 opening of Hyatt Centric South Beach Miami, ideally located at the lively intersection of 16th Street and Collins Avenue. This groundbreaking development is one of the most anticipated hotel openings of the year, coinciding with Miami Beach's centennial anniversary.

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Steigenberger Hotels Launches new Brand 'Jaz in the City' - First Jaz in Amsterdam opening September 2015

Each Jaz in the City hotel will reflect a city's unique lifestyle, drawing upon the local music and cultural scenes, bringing artists and their works into the hotel. Galleries and guestrooms will feature rotating art exhibits, and public areas will be set to a soundtrack of local rhythms with impromptu pop-up performances by home-grown musicians. The pretence-free lounge bars will provide opportunities for guests to clink drinks with the city's citizens, and the restaurants will feature flavours that combine global sensibilities with local specialities. Jaz in the City will give guests all the tools they need to immerse themselves in a destination, with savvy staff that are always ready to provide tips on cool clubs and exciting exhibitions.

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Technology Upgrades In Hotels Reduce Need For Multiple Vendors

As the annual Dolce Hotels and Resorts conference highlighted this past week at the Alexander Hotel in Indianapolis, several key technology features needed by the hotels are being found more frequently from a single source than in past years.

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Double Digit Growth For The UK's Hotels, But Room Rates Beginning To Plateau

The UK's hotels saw average RevPAR grow by double digits in the last trading quarter of 2014, according to the latest Hotel Bulletin: Q4 2014 published this week by HVS, Zolfo Cooper and AM:PM.

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Knowledge Center Revenue managers cautious of same-day channels

More bookings are occurring the day of arrival, but that does not mean revenue managers are embracing same-day platforms.

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Marriott's New Content Studio Partners with JW Marriott Hotels & Resorts Brand; Debuts Short Film TWO BELLMEN With Worldwide Release March 10th

TWO BELLMEN, the first original short film production from Marriott International, Inc.'s Content Studio, will have its world premiere on March 10th, 2015 with a global YouTube launch, as well as a gala screening and party at the JW Marriott Los Angeles L.A. LIVE. The iconic JW Marriott property plays a starring role in the film.

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Startup aims to end the stigma of booking hotels by the hour | mashable.com
Many hotel rooms sit empty during the day, and there's a startup that wants to fill them. HotelsByDay thinks there's a big opportunity to serve business travelers who want to take a nap or work between meetings, and leisure travelers looking for downtime or maybe a quiet place to relax with the kids.

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Marriott International Partners with What's Trending and YouTube Stars to Develop Original Content Series

Marriott International, Inc. has teamed with the Emmy-nominated, multi-platform internet and pop culture media brand What's Trending and host Shira Lazar to produce and release content videos that showcase the power of mobile check-in from Marriott. Empowering travelers to experience more in cities around the world, five What's Trendingdigital videos were released simultaneously at 9:00 AM ET on www.YouTube.com/Marriott and featuring a cross-range of YouTube influencers taking a tongue-in-cheek approach to capturing their personal journeys thanks to mobile check-in.

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5 Things Hotel Marketers Are Loving This Valentine's Day

What has a hold on hoteliers' hearts this year? Cupid must be exhausted shooting arrows in our direction because there are MANY factors that have put hotel marketers in a happier and more profitable place, than previous years. Besides the romance of this special day, here are the top 5 things hotel marketers are loving right now:

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Priceline.com credits mobile for driving last-minute getaways among millennials | mobilecommercedaily.com

Priceline.com believes that the growing volume of last-minute getaways booked via its services can be attributed to millennials' browsing tendencies on their smartphones, as well as enhanced booking functions in apps that drive impulse purchases of vacations.

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DeDe Murcer Moffett to Keynote HSMAI's MEET National Conference

NEW YORK (Feb. 9, 2015) DeDe Murcer Moffett, motivational speaker, author, trainer, comedian and niece of New York Yankees legend Bobby Ray Murcer, will be the keynote speaker at the 26th annual HSMAI's MEET National conference to be held Sept. 9-10 at the Marriott Wardman Park, Washington.

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Rosen College Now Offering Fully Online Master's Degree in Hospitality and Tourism Management

The University of Central Florida's Rosen College of Hospitality Management is now offering a fully online Master's degree in Hospitality and Tourism Management. Students can also choose face-to-face classes or design their own custom mix of online and in-person coursework to fit their schedule and budget. Until now, only certain graduate courses were available online, so now students from anywhere in the world can benefit from a world-class education at a top-ranked hospitality management program.

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AskHSMAI: How can I get the best photos to use in my marketing?

As part of its AskHSMAI initiative, HSMAI's Digital Marketing Council is helping members access expert information and advice to guide them through the ever-changing digital marketing environment.

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The real innovation in the hotel business is in new processes rather than in technical gadgets

Travel Technology one of the foundations of the global travel industry. As David Ruetz, head of ITB Berlin, put it: \"At the moment, the innovation seen in the travel industry is not so much about products, but really all about processes.\" This view is shared by Uli Pillau, managing director of hetras, who also believes that travel technology is currently one of the most important innovation drivers in the global travel industry. In his words: \"Mobile platforms in particular are becoming more and more important in the travel industry, and, at the moment, the hotel sector is being completely turned on its head not by gadgets but by new processes.\"

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The B2B Digital Landscape: No Longer Business as Usual [Infographic]
How do B2B suppliers stay on their A-game in B2B marketing today? Well, its much more complex than ever as new digital methods and media have completely changed B2B buying behavior. Now cold calls get the cold shoulder as more and more of the B2B industry is warmly embracing online options to research and purchase products. Since theres no escape from this digital landscape, B2B suppliers need to evolve and must seek out new opportunities to engage their high-tech targets. For a look at the digital patterns and preferences of todays business buyers, MDG Advertising analyzed a 2014 B2B procurement study by Acquity Group and compiled its findings into an infogra phic. It displays buyers new ways of doing business, from where theyre shopping to how theyre spending, to help B2B suppliers engage and convert them. Take a look and learn todays new way to take care of B2B business.

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Consumers Trust Search Engines the Most! Does Your Hotel Marketing Strategy Include SEO?

Search engines are increasingly filling a key role in meeting consumer information needs. According to a November 2014 study by Eldman.com, search engines have surpassed the traditional media (TV, Newspapers, etc) as the most trusted source worldwide by consumers with 64% of Internet users trusting search engines the most for gathering information. In addition, nearly half of the study said that they trust social media for news and information a gain from 45% the previous year.

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Hilton inches closer to economy brand | hotelnewsnow.com

With the addition last year of lifestyle brand Canopy and soft brand Curio, Hilton Worldwide Holdings has a presence in nearly every market niche and segmentwith one notable exception: economy. That soon could change, according to Jim Holthouser. During an interview at the Americas Lodging Investment Summit, the executive VP of global brands hinted that Hilton's entry in the space could come within the next two to three years. - See more at: http://www.hotelnewsnow.com/Article/15205/Hilton-inches-closer-to-economy-brand#sthash.A6taqueB.dpuf

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Marketing Messaging Advice for Travel & Hotel Tech Brands to Break Through the Clutter in a Crowded Marketplace

Most companies spend countless hours crafting taglines, boilerplates, and elevator pitches, aiming to nail a complex product in just a few words. While at the same time, communication fatigue is leaving fewer opportunities for marketing messages to resonate with their target audience. C-levels and advisory boards convene to mull over the nuances of 'elegant' versus 'efficient' software, 'engineered' versus 'designed'. Often, there are too many cooks in the board room and key messages end up muddled by what is perceived as important rather than what tells a compelling story.

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HeBS Digital Invites Hoteliers to Be Their Guest at the HSMAI Digital Marketing Strategy Conference

HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, is offering a limited number of guest passes to the HSMAI Digital Marketing Strategy Conference in New York City where HeBS Digital's headquarters are located. HeBS Digital will also offer 20% off its most innovative and revenue-generating technology products to any Conference attendees who partner with the firm prior, at, or post-conference though March 31, 2015.

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Gay and Lesbian Travel a booming segment at ITB Berlin 2015

The Gay & Lesbian Travel Pavilion, the world's largest LGBT platform, welcomes new exhibitors discussion round at the ITB Berlin Convention on the prospects for LGBT social media campaigns a cult event: the ITB TomOnTour Party on 4 March 2015

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Aparthotel and Serviced Apartment Sector Gaining Recognition as Extension of Hospitality Sector

According to the British Hospitality Association, branded Aparthotels and Serviced Apartments will be at the forefront of new hospitality innovations and have already started to gain solid recognition as a core part of the hospitality industry.

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Hilton's Extended-Stay Brands Grow Footprint of Urban Hotels with Nearly 20 U.S. Downtown Locations in Pipeline

Homewood Suites by Hilton, Hilton Worldwide's international brand of upscale, all-suite, extended-stay hotels, and Home2 Suites by Hilton, Hilton's mid-tier, all-suite hotel brand, continue their strong expansion efforts into urban markets throughout the country, with 11 new urban hotel openings slated for 2015, and seven more metropolitan properties on track to open in 2016. The extended-stay brands currently have 19 properties in metropolitan centers, six of which opened in the last year alone, including New York City, Chicago, Denver, Philadelphia, Dallas, and Oklahoma City.

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Hoteliers adopt storytelling as marketing tool | hotelnewsnow.com
Hotel brand companies are increasingly turning to content marketing to connect with consumers, to build loyalty and, ultimately, to increase business. For some companies, content marketing is a natural evolution in the use of the Internet as a promotional tool.

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Travel companies are yet to fully capitalize on the potential of social media - Deloitte Report

Travel companies are not fully capitalizing on the business opportunities presented by social media platforms, according to the Digital Channels in Travel report launched today by Facebook and Deloitte Touche Tohmatsu Limited (Deloitte Global). The report asserts that travel companies must fully integrate digital channels into their overall business strategies in order to better engage with consumers.

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Louis T Collection acquires its first hotel

The Mantra Samui Resort is about to undergo a major transformation. The boutique hotel on Thailand's Koh Samui is not only gaining a new owner, it's getting an entirely new hospitality group at the helm.

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Asian hotels: a lesson in design | independent.co.uk

In a new book, Singapore's Wow Architects explain that anything is possible if you incorporate context into the building's form. Spanning an array of countries that are each undergoing varying degrees of economic development and cultural change, the architecture, interior and landscape designs of Wow Architects are driven by a desire to create a sensory experience. An awareness and appreciation of the place, its culture and craftsmanship are achieved through the engagement of the body with the spaces themselves, whose designs rely on memory in the formation of impressions and references by their users and inhabitants.

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HeBS Digital Unveils the smartCMS, Transforming Content Management System Technology for Hotel Websites

HeBS Digital, the industry's leading digital technology, full-service hotel marketing and website design firm, announces the launch of its 6th generation CMS technology, the smartCMS 6.0. This award-winning technology offers complete control over website content and provides unprecedented capabilities and reservation-driving marketing strategies, including dynamic content personalization, one-to-one marketing, reservation abandonment prevention techniques, and nearly limitless opportunities to market directly to guests.

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Wyndham Hotel Group Acquires Dolce Hotels and Resorts

Wyndham Hotel Group, a subsidiary of Wyndham Worldwide (NYSE: WYN), today announced it has acquired Dolce Hotels and Resorts, a leading provider and manager of group accommodations with a portfolio of 24 properties and over 5,500 guestrooms across seven countries in Europe and North America, for $57 million in cash. This acquisition is consistent with Wyndham Worldwide's core asset-light strategy, and allows Wyndham Hotel Group to expand its managed portfolio by nearly 40% with a significantly larger presence in the group and meetings segment. Dolce's exceptional brand recognition among global meeting planners enhances Wyndham Hotel Group's portfolio with significant group and transient cross-selling opportunities across Wyndham's existing managed and franchised operations. Wyndham Hotel Group plans to maintain and grow the Dolce brand along with its signature service, technology and F&B products as part of its existing portfolio of brands. \"Dolce is a terrific strategic fit for us,\" said Geoff Ballotti, president and CEO, Wyndham Hotel Group. \"With over three decades of established brand equity, Dolce is a respected leader in the group space with outstanding destination properties and some of the best meeting product offerings available in the market today. In addition, Dolce has a long, successful history of award-winning innovation in conference planning and management. We look forward to continuing the growth of the Dolce brand and leveraging these Dolce attributes across the Wyndham global system while enhancing the Dolce owner and guest experience.\" \"Steven Rudnitsky, our president and chief executive officer, and I have consistently looked for strategic opportunities to grow Dolce in a way that preserves the brand, continues our focus on meetings and benefits our property owners,\" said Philip F. Maritz, chairman of Dolce Hotels and Resorts. \"When Wyndham Worldwide agreed to just such an approach with Dolce, Rudnitsky and his Senior Leadership Team conc

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Revinate Closes $15.34 Million Series B Financing to Bring Additional SaaS Innovation to the Hospitality Industry

Revinate today announced it has raised $15.34 million in Series B financing. Revinate launched its first SaaS solution in 2010 to help hoteliers manage online reputation. Today, Revinate has 24,000 hotel customers across 164 countries and a suite of software solutions that helps hotels increase guest satisfaction, know more about guests and drive revenue. The Series B funds bring total investment in Revinate to $33 million.

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WAKEUP CALL Streamlines Risk Management and Staff Training Protocol for StaySD Hotel Management Properties

WAKEUP CALL, the first online risk management solution designed specifically for the hotel industry, has been implemented by StaySD Hotel Management, for their four California hotel properties, maximizing the efficiency of risk management procedures and staff skill enhancement, while providing the ability to access and share vital documents between sister properties. The Quality Inn Temecula, Super 8 Escondido, Vagabond Inn Chula Vista and Highway Inn Chula Vista have all recently joined an increasing number of properties implementing WAKEUP CALL, hospitality's premier online risk management solution. Recognized as the first and only single-source, SaaS-based platform, WAKEUP CALL offers complete, real-time information and tools to manage potential employee/employer and other liability issues. The unique online platform also allows for easy access to HR and employment law specialists, as well as up-to-date corporate documents, providing hoteliers with the right set of tools to successfully navigate intricate and often complex laws, rules and regulations.

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Kaba Installs Mobile Access Technology at The Cromwell in Las Vegas

Kaba, the leading provider of access control solutions for the hotel industry, has installed a mobile access system at The Cromwell in Las Vegas. Cloud-based Kaba keys operate in all hotel rooms, allowing guests to open their room doors with their own mobile phone or device as an alternative to a classic RFID card. The use of Bluetooth Low Energy means that Apple iOS smartphones are supported. \"Kaba's mobile access system is based on the cloud service set up by security firm Legic Identsystems, a subsidiary of Kaba. With this ground-breaking Kaba hotel locking system, which opens hotel locks in less than a second, guests can enjoy a completely new and intuitive experience that very much suits The Cromwell's unique 'modern meets vintage' style,\" says Alastair Cush, Head of Kaba Lodging's Global Business Development. Kaba securely integrates with a property's online system between the front desk and lockKaba's mobile access solutions integrate seamlessly with the hotel's online system via secure communication between the front desk and the guest door lock. Kaba can utilize a choice of technologies, including Bluetooth Low Energy (BLE) and Near Field Communications (NFC), so hotel operators can securely issue and manage access authorizations in the way that suits their requirements. Secure mobile access solutions enable greater convenience The flexibility of Kaba's mobile access solutions with mobile phones ensures a guest experience that meets the latest demands. Guests can check in online with their mobile, and then use it during their stay as their very own mobile room key. Kaba's mobile access authorizations are encrypted in the Kaba system using the Legic ID Connect cloud solution, transferred to the hotel guest, and only decrypted within the hotel lock of the hotel room. This guarantees secure and convenient access to hotel rooms and other secure areas, including elevator floor control With 188 rooms and suites, The Cromwell is the only standalone boutique hot

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Study Reveals That Travelers Prefer Summarized Review Content Over Full Text Reviews

February 2, 2015 New York University and TrustYou, the inventor of the Meta-ReviewsTM and global online reputation management leader, have released the results of a study on the role of reviews in the travel planning process. The study examined the preference of consumers when using reviews to make travel purchases, evaluating their time investment, confidence/trust, and mobile experience. Specifically, the study compared user experiences with review summaries versus traditional full text reviews.

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The 'Alone Together' Customer Experience Trend: From Starbucks To Hotel Design | forbes.com

If you want to create a successful customer experience today, learn to accommodate customers who want alone together time. Whether they're millennials, Gen X, Boomers or Silent Generation, this concept has grown quickly in importance to today's customers. Including, at this very moment, a customer called me. I'm writing this article in a comfortable booth at a charming, funky diner a couple of blocks from my home. On its face, this makes little sense. I have other places to work, yet I choose to work hereand have for years in a variety of diners and similar noisy (but not too noisy) public spaces.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2015

The Hospitality Sales and Marketing Association International (HSMAI) has announced its Americas Region Board of Directors and Executive Committee for 2015. The HSMAI board consists of a wide range of hospitality professionals from all areas of the industry, including representatives of 24 hotels and hotel companies.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2015

HSMAI Announces Americas Board of Directors and Executive Committee for 2015

January

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Can Better E-Mails Help Hotels Win Back Business From Booking Sites? | skift.com

In a competitive online booking landscape teeming with options, hotels are struggling to stand out. So, where should discerning hotel marketers be looking to improve direct bookings? While some turn to big budget ad campaigns or SEO hacks, the foundation of the answer is much simpler. You need to cultivate a relationship with your guests. The basis of this starts with e-mail: a key tool for hotels to connect with guests at all touchpoints and collect information that will help learn what the guest (incoming, current, or former) really wants.

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Where Did Americans Travel Most in 2014?

To help travelers identify the most popular and trending cities this year both domestically and internationally Hotels.com has released data from its Hotel Price Index (HPI) that highlights the most popular destinations of 2014.

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Newmarket Announces Keynote Speakers for NICC 2015

Newmarket International, Inc. (\"Newmarket\"), an Amadeus company, today announced the dynamic lineup of keynote speakers for NICC 2015, its annual customer conference being held May 12 15, 2015 in Portsmouth, NH.

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Langham Hospitality Group To Launch New Hotel Brand: Cordis Hotels And Resorts

Langham Hospitality Group is introducing a new upscale global hotel brand: Cordis Hotels and Resorts. Essentially a new generation of curated hotels devoted to the guests' needs and well-being, Cordis aptly derives its name from the Latin term meaning \"heart.\" The holistic concept focuses on the core pillars of intuitive service, connectivity, sophistication and a sense of community. Introducing the brand, Langham Hospitality Group Chief Executive Officer Robert Warman said: \"Building on the successes of Langham Hotels and Resorts, we saw the need to create a collection of international upscale hotels and resorts that will deliver what our guests desire: personalized and efficient services, seamless technology, and authentic experiences in the best locations around the world.\" \"Each Cordis hotel will be individual in style, architecture and design, all of which will be reflective of its location and culture, and tailored to the requirements of our guests, from the corporate travellers to honeymooners to multi-generational families. For example, Cordis Hong Kong, due to welcome its first guests in May 2015, is vibrant, modern, and will feature family-friendly facilities and amenities that will complement its bustling neighbourhood.\" He continues, \"Ultimately, it's all about the devotion to our guests' wellbeing during their stay with us. That will be interpreted through our service values and special offerings such as expansive meeting facilities, exciting restaurant social concepts, comprehensive kids' programs, and tailored neighbourhood excursions.\" The Cordis portfolio will include new built designs, resorts and contemporary residences. According to Warman, the brand will be developed through a combination of new-build and conversion projects in key cities in Asia and North America, with the first hotel expected to fly the Cordis flag this year in Hong Kong. Cordis has already signed management agreements and letters of intent to open eight hotels in sev

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Cendyn/ONE Earns Six Awards in HSMAI's Annual Adrian Awards Competition

Cendyn/ONE, the leader in cloud-based CRM, data-driven digital marketing and interactive design for the hospitality and travel industry, has earned six awards in the 2014 Adrian Awards competition. Presented by the Hospitality Sales & Marketing Association International (HSMAI), recognizing outstanding work in digital marketing for the hotel and lodging industry, the Adrian Award competition is the largest and most prestigious annual travel marketing competition worldwide. This year's competition attracted more than 1,200 entries from around the globe, which were judged by top executives and marketing experts from the hospitality sector.

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Hotels Kick off the New Year with Strong Revenue Performance Driven by Average Daily Rate Growth

Hotels in major North American markets experienced strong growth in rate across all travel segments according to data from the January 2015 TravelClick North American Hospitality Review (NAHR). With average daily rate (ADR) growth of 4.5 percent for the next 12 months, ADR will drive revenue per available room (RevPAR) performance in 2015, continuing on the momentum from last year.

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Panelists: RM, marketing must be on same page

Revenue management and digital marketing departments must work together to maximize profitability as customer acquisition costs continue to rise, panelists said during an HSMAI U webinar.

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JLL Hotel Investment Outlook - 2015: Year of upward momentum

A rising tide lifts all boats, and the strong flow of cross-border capital into hotel real estate assets is galvanising increased deal momentum. We forecast global hotel real estate transaction volume to reach $68 billion in 2015. This represents a 15% increase on 2014 levels and the third-highest annual total on record. Our projection comes on the heels of a robust 2014, when global hotel transaction volume reached nearly $60 billion, a 10% increase over the year before. Private equity investors are fully loaded and under pressure to invest funds. Asian money, driven by outbound Chinese capital, is growing rapidly due in part to increased activity from insurance companies. The confidence that investors and lenders have in global hotel market performance is expected to remain strong in 2015, with the year representing the highest transaction volume in eight years, as investors are ready to chase after top hotel deals.

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UNWTO: Over 1.1 billion tourists travelled abroad in 2014

International tourist arrivals reached 1,138 million in 2014, a 4.7% increase over the previous year, according to the latest UNWTO World Tourism Barometer. For 2015, UNWTO forecasts international tourism to grow by 3% to 4%, further contributing to the global economic recovery.

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STR: US hotel performance for year-end 2014

The U.S. hotel industry reported positive results in the three key performance metrics during 2014, according to data from STR, Inc. Overall, in year-over-year results, the U.S. hotel industry's occupancy was up 3.6 percent to 64.4 percent; its average daily rate rose 4.6 percent to US$115.32; and its revenue per available room increased 8.3 percent to US$74.28.

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Expect Hotel Rates to Rise Significantly' in 2015 | travelpulse.com
In a later session at the Americas Lodging Investment Summit (ALIS) conference in Los Angeles today, presenters will detail what to expect in 2015, including the motion to push significant hikes on guests, per the report. One of these presenters, Mark Woodworth of PKF Hospitality Research, is projecting there to be a 5.4 percent increase in the national hotel rate in 2015, compared to 2014.

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The Continuing Battle for Direct Business | hotel-industry.co.uk

David Collins, columnist and Co-Founder & Group Marketing Director at Great National Hotels and Resorts discusses the continuing battle for direct business and what hotels can do to tip the balance in their favour. Previously I've pointed to the one recurring challenge facing hospitality marketers and that is how to drive direct business to a hotel's own website. It's widely appreciated and understood that the direct channel as in your own website is often the cheapest when compared to 3rd party channels as in for example online travel agents, GDS or deal sites and is also potentially the most valuable since you get to strike up the relationship with the client from the outset.

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Global hospitality trends point to widespread growth, cross-border M&A and new concepts in 2015

The global hospitality sector riding a broad wave of growth, innovation and demand is in a strong position to make further gains during 2015 as fresh capital from new locales increases the number of industry participants and creates an attractive atmosphere for acquisitions, according to EY's Global hospitality insights: Top thoughts for 2015.

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New City Destination Ranking Released by Euromonitor International

Market Research Company Euromonitor International released today a new ranking of the top 100 city destinations in terms of international tourist arrivals for 2013.

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HSMAI Collecting Data for Hotel Digital Benchmark Study

The Hospitality Sales & Marketing Association International (HSMAI) has begun collecting information for its second annual Hotel Digital Marketing Benchmark Study. The study will allow a hotel to better understand the performance of its digital marketing program, gaps it needs to fill in marketing and its place within the industry.

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HSMAI Collecting Data for Hotel Digital Marketing Benchmark Study

The Hospitality Sales & Marketing Association International (HSMAI) has begun collecting information for its second annual Hotel Digital Marketing Benchmark Study.

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Interview: Preferred Hotel Group CEO on Adapting to Consumer Habits | skift.com

Preferred Hotel Group was formed in 1968 by 12 North American hoteliers as a referral organization for hotels. It went through a global expansion phase as well as several changes, including a shift from a non-profit to for-profit corporation, before coming under ownership of the Ueberroth family. The group today comprises of more than 650 independent hotels in more than 85 countries and offers its members services including sales, marketing, revenue management, and reservations. Within the collection, there are several different collections created for specific customer bases including Preferred Family, Preferred Golf and Preferred Pride. The group also launched a loyalty program, a first for independent hotels, in 2013.

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Parade of New Lifestyle Hotels Continues in 2015 | wsj.com

Last year was the Year of the Lifestyle Hotel, with Marriott, Hilton and InterContinental among the many players introducing new brands or making acquisitions in this hot market segment. After less than a month, 2015 looks on pace to surpass it. Three major hotel operators Hyatt, Loews and Langham are preparing to launch new boutique or lifestyle brands, joining a crowded field of hospitality companies offering properties that emphasize high-design and a social bar scene.

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Hilton Worldwide Continues to Lead Industry as World's Largest and Fastest-growing Hospitality Company in 2014

In its first full year after completing one of the most successful initial public offerings in history, Hilton Worldwide announced today that it enters 2015 as the unmatched global hospitality leader by continuing to be[i]:

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Room Rate Gains to Drive RevPAR Growth in 2015, As Favorable Demand-Supply Balance Supports Peak Occupancy Levels, Says PwC US

An updated lodging forecast released today by PwC US anticipates average daily rate (\"ADR\") gains to accelerate and drive revenue per available room (\"RevPAR\") growth in 2015, building upon the solid fundamentals experienced in 2014. Last year, both individual and group travel exhibited strong momentum, with the year-over-year pace of growth in group travel outpacing the individual travel segment. This solid demand momentum, coupled with supply growth that is expected to remain below the long-term average, is anticipated to set the stage for a significant increase in pricing power for hotels, supporting our outlook of a solid 7.4 percent increase in RevPAR in 2015. With industry occupancy expected to reach levels not seen since 1984, over 80 percent RevPAR growth in 2015 is expected to come from increases in average daily rate the highest contribution average daily rate has made to RevPAR growth in the current economic cycle.

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Marriott International's New Lifestyle Brand Shakes Up Traditional Hospitality

Marriott International, Inc. (NASDAQ:MAR) announced today the introduction of Moxy Hotels to the U.S. The new and contemporary brand, first launched in Europe, is entering the market in a bold way, with eight identified projects slated for major metropolitan locations, including New York City (Chelsea, Mid-town and Lower Manhattan), San Francisco, Seattle, New Orleans and Chicago.

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Sustainable Business Travel on the Rise in Europe

The majority (57 percent) of European-based companies have sustainability initiatives written into their company's travel policy, according to a new study on sustainability in travel programs by the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA).

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New app creates pop-up social networks at hotels | usatoday.com
Business travel can be a lonely routine, shuttling from hotel to hotel in places where you may not know a soul. The smartphone in your pocket could be the ticket to a more social experience. Enter LobbyFriend, an app that for the length of a hotel stay will enable users to to get information on events near and at the property, as well as send messages to other guests.

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Hospitality Lodging Systems (HLS) introduces soft brand Haven Hotel early 2015 | hotelnewsnow.com

The resurrection of the Budgetel Inns & Suites brand isn't the only item on Hospitality Lodging Systems' list. The company also in December announced plans to launch soft brand Haven Hotel in early 2015. There's a need for the services we can provide, Doug Collins, chairman and CEO of Hospitality Lodging Systems, said. Many hotels want to keep all or part of their identity but also have access to services such as reservations.

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Autograph Collection Adds Netherlands-based Hotel Van Oranje To Portfolio

Autograph Collection has added a new Netherlands-based hotel to its portfolio: Hotel van Oranje in Noordwijk. The hotel complements Autograph Collection's continually growing portfolio of upscale and independent hotels as the collection expands across Europe and beyond.

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HotStats UK Chain Hotels Market Review December 2014

Strong December results contributed to a great year for the UK hotel industry with gross operating profit per available room (GOPPAR) showing growth for London and the UK Provinces compared to 2013. South West hoteliers brought their share to the nation's success with GOPPAR increasing by 9.0% in 2014, according to the latest data from HotStats.

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Deloitte - French Hotel Industry Performances - November 2014

The combined drop in occupancy and average rates meant that trading fell significantly in November in all segments and in nearly all destinations. Within this difficult climate, the Luxury segment was the worst affected, hit by a challenging international environment.

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HotStats European Chain Hotels Market Review December 2014

Both cities were amongst the best performing markets in Europe in December, achieving impressive year-on-year growth in gross operating profit per available room (GOPPAR) by 38.6% and 34.2% respectively, according to the latest data from HotStats.

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Big Data: Why business travel is never going to be the same after 2015 | inc.com
I predict that 2015 is the year big data will revolutionize the way we conduct business in the world of corporate travel. While every reservation--from airline to hotel to car to train--has always (and necessarily) left a data trail, the increasing use of smartphones and widespread availability of Wi-Fi has brought with it an avalanche of data in the form of online reviews, social media \"check-ins,\" and website tracking, to name just a few sources.

Megatrend For 2015: Hospitality Is Now Driving Innovation in Travel | skift.com
For the first time since online booking of travel became mainstream, hotels are being rewired and rethought from top to bottom, and every obvious part of hospitality is being turned over, questioned, and retooled. As consumers become self-serve and mobile-dependent, new models and approaches to both customer relations and local discovery are emerging, and hospitality is the big crucible where all of this is playing out.

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HSMAI to Honor Hilton Worldwide President & CEO, Chris Nassetta, with the Albert E. Koehl Award

McLEAN, VA (Jan. 2015) - Christopher J. Nassetta, President & CEO, Hilton Worldwide, has been selected as the Hospitality Sales & Marketing Association International's (HSMAI) Albert E. Koehl Award for Lifetime Achievement in Hospitality Marketing recipient for 2014.

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Female Executives to Speak, Inspire at UCF Rosen College's First Women's Hospitality & Tourism Leadership Forum

The University of Central Florida's Rosen College of Hospitality Management will host the first Women's Hospitality & Tourism Leadership Forum (WHTLF) on Friday, March 20, 2015. In celebration of Women's History Month, this premier event will bring together industry leaders, professionals and students to promote leadership excellence among women in the hospitality and tourism management industries.

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Interview: SIXTY Hotels CEO Jason Pomeranc on the New Boutique Stay | skift.com

Jason Pomeranc was bred to be a hotelier. He attended university in New York City before joining his father's real estate firm, which later opened the 60 Thompson hotel in 2001. Pomeranc led what was then one of first trail-blazing boutique hotel groups for the next decade before merging the 12-property brand with the Joie de Vivre chain to create Commune Hotels & Resorts.

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Analyzing Select-Service Portfolio Transactions in the USA in 2014

Portfolio transactions rose in 2014, a reflection of improving investment and performance conditions for U.S. hotels. The following article looks at the major sales and how portfolio transactions can raise the value of individual hotel assets.

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Proper Hospitality Launches New Hotel Brand, Proper Hotels; First Proper Hotel to Open in San Francisco Late 2015

The newly formed Proper Hospitality today announced the launch of Proper Hotels. Led by CEO Brad Korzen, the creator and former CEO of the Viceroy Hotel Group, along with his partners Brian De Lowe and Alex Samek, Proper Hospitality will design, brand and operate bespoke hospitality experiences that bring a modern approach to a centuries-old tradition. The company will begin opening its eponymously-named Proper Hotels in late 2015, with the initial properties slated to open in emerging urban innovation districts within the most exciting U.S. cities, including San Francisco, Los Angeles, Austin and Brooklyn. Each Proper Hotel will be a unique reflection of the vibrant community around it, but will share the same excellence in service, convenience of location, and world-class amenities provided by its local networks of co-conspirators innovators in food, beverage, technology, art, music, fashion and wellness.

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TripAdvisor Names World's Best Hotels in 2015 Travelers' Choice Awards

TripAdvisor, the world's largest travel site*, today announced the winners of its Travelers' Choice awards for Hotels. The 13th annual awards showcase 8,151 winning properties worldwide, covering eight regions around the globe. Travelers' Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. The hallmarks of Travelers' Choice winners are remarkable service, quality and value.

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Marriott Hopes Small Rooms Are Big Draw | wsj.com

One of the world's biggest hospitality companies is trying to win new business with small hotel rooms. Marriott International Inc. is preparing in the U.S. to launch its 18th brand: Moxy, a lifestyle hotel with 183-square-foot standard roomscompared with the industry's typical 250 to 300and spare design that features concrete floors, exposed columns and industrial-chic furniture.

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Marriott Launches Heart of the House, A Social Platform Featuring User Generated Content from Hotels Worldwide

Marriott International, Inc. (NASDAQ: MAR) launched \"Heart of the House\" today, giving consumers an insider's look at the world's favorite travel company. The new custom-built social platform features real stories, submitted by guests and hotels worldwide, about guest service, community service, innovation, culture and recognition. The launch continues to align with Marriott International's Global Content Studio global strategy of developing, producing, and distributing content that informs, entertains, and adds value to travel lifestyle consumers.

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How independents find dynamic distribution mix

Effective distribution is critical to a hotel's bottom-line performance. But for many independent properties, it's also a big challenge.

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2015 Top Digital Marketing Trends for the Hospitality Industry [Infographic & Webinar Recap]

From social synergy to the impact of mobile search, digital marketing in 2015 is a new landscape of creative engagement, seamless integration and the customer journey. With our eyes on every algorithm launch and search trend, Milestone has designed innovative strategies for online visibility, content engagement, conversion, ROI tracking and the user experience. Inspire your hotel marketing strategy by looking at these driving forces in digital marketing 2015.

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Converting group business via online channels | hotelnewsnow.com
As the number of meeting request for proposals generated via online channels increases, the importance of improving their conversion increases as well. One key reason: That's where more and more business is originating, especially for smaller meetings that are more transactional in nature, according to sources.

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The evolution of hotel marketing | nakedhospitality.com

The Evolution of Hotel Marketing. For many years, Alex Gibson and I have shared the marketing lectern teaching students pursuing their MBA in Hospitality Management at the Institut de Management Hotelier International (IHMI) at the ecole Superieure des Sciences Economques et Commerciales (ESSEC), one of Europe's preeminent business schools, just outside Paris, France.

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Hilton Worldwide President & CEO Nassetta to Receive HSMAI Albert E. Koehl Award

Nassetta will be honored at the HSMAI Adrian Awards Dinner Reception and Gala on Feb. 23 at the New York Marriott Marquis.

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Hotel Marketers Wish List For 2015: Ten Things That May Surprise You!

At the beginning of each year, we ask clients, partners and hotel marketing peers to tell us what's on their wish lists for the year to come... While the items have changed immensely since we started back in 1984 (nobody wants a dot matix printer or box of floppies this year) the sentiment behind the list stays the same Hotel marketers want things that make their guests happy, their jobs easier and their hotels prosper.

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IHG Trends Report challenges brands to build Trust Capital'

InterContinental Hotels Group (IHG) today launched its 2015 Trends Report, Building Trust Capital: The new business imperative in the Kinship Economy, which identifies the growing importance for companies to build both brand and organisational trust. IHG is publishing its report during the World Economic Forum (WEF), in Davos, which highlights the erosion of trust in public and private sector institutions as one of its key trends.

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Star Ratings Australia Partners with ReviewPro to Improve Guest Experience at Australian Hotels

Today, Australia's national accommodation ratings organization announces a long-term strategic partnership with ReviewPro to provide the company's Guest Intelligence solution to accommodation providers across the country.

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[Video] Marriott's Mr. Ronald T. Harrison on what it takes to be a great leader

Mr. Ronald T. Harrison, Global Officer, Global Design, Marriott International, on leadership attributes: Be a learner. Have tenacity and resiliency. Practice collaboration. Be willing to break status quo. Have a vision.

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Steigenberger staffs up to grow e-business, IT and digital services

The Steigenberger Hotel Group's main focus this year will be strongly directed towards achieving increased quality and productivity. Both Head Office and the hotels themselves are carrying out fine tuning processes to deliver improved solutions and innovations which will ultimately lead to even higher levels of comfort and guest satisfaction. The main thrusts here are the continuing development of digital booking channels and of customer loyalty programmes and the expansion of e-commerce and IT platforms to accelerate international growth whilst also bringing about a significant improvement in cost of sales via the deployment of digital media. Responsibility for the implementation of these ambitious objectives has been placed in the hands of the newly created Division of E-Business for E-Commerce & Distribution and Online Travel Agencies (OTA), which is headed up by Vice President Ralf Denke. Mr. Denke has been involved in the e-business industry for more than twelve years and will take on a central role in moving the company into the digital age. He will share this remit with Niklas Unger, the new Head of the IT Division. Adapted to the international strategy of the company in terms of applications, architecture and sourcing, IT creates the necessary basis for the successful implementation of innovations. Mr. Unger has already worked in a number of branches as an IT and process consultant and has held responsibility for Enterprise Resource Planning (ERP), digital transformation and website relaunch projects. \"We are delighted to have been able to secure the services of two such high-calibre candidates for these two new Head Office management roles,\" said Puneet Chhatwal, CEO of Steigenberger Hotels AG. \"We took a conscious decision to recruit outside the hotel branch, and Mr. Denke and Mr. Unger will bring the necessary know-how to the table that will enable the Steigenberger Hotel Group to continue its successful development both in e-business and in the field

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Smart Hotelier's Action Plan 2015 How to Monetize Your Digital Marketing Resolutions

In early January, in this year's Top 10 Digital Marketing Resolutions, presented by HeBS Digital for the 15th consecutive year, we provided an action plan to follow during 2015. Created to help alleviate the complexity of our industry's most recent innovations, this action plan was designed to help you concentrate on what's most important: engaging your key customer segments and increasing direct online conversions and revenues!

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Mark Wanner Joins SHR as Chief Operations Officer

HOUSTON, TX Sceptre Hospitality Resources (SHR), an innovative provider of advanced distribution technology and services for the hospitality industry, today announced the addition of Mark Wanner as Chief Operations Officer. In this role, Wanner will oversee the company's technology strategy, distribution platforms, and end-to-end operations for SHR.

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Predicting the Future of Digital Tourism Marketing: Online Revealed Conference Opens Registration for 10th Annual Event

Registration is now open for a special 10th-year edition of Online Revealed Canada, the digital marketing conference for tourism and travel in Canada since 2005. The special 10th anniversary conference will be held at the Telus Centre for Performance and Learning March 31- April 2, 2015 in Toronto, with host hotel InterContinental Toronto Yorkville.

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Airbnb usage to surpass hotel companies, but not for business travel | businesstravelnews.com
Airbnb bookings are on track to outpace the largest hotel companies within a few years, although the room-sharing platform is unlikely to become a major player in the business travel space anytime soon, according to a research note published on Friday by Barclays. In terms of size, Airbnb already has overtaken the largest hotel companies. During the past year, the number of rooms available through Airbnb has grown from about 300,000 to about 1 million, Barclays European leisure analyst Vicki Stern wrote in the note. By comparison, as of the 2014 BTN Business Travel Survey, the largest hotel company measured by rooms, InterContinental Hotels Group, had a portfolio of about 687,000 rooms.

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Hotels add art, whimsy to upgrade conference centers | usatoday.com

Hotel conference centers are getting major makeovers to become spaces for both work and play. Hotels across the country are spending millions of dollars to attract conferences by upgrading their meeting spaces. The rooms are no longer tucked away in dark underground corridors. Instead, they're appealing spaces often located on higher-level floors or even outdoors. \"There's definitely a shift in style,\" says Jayna Cooke, CEO of EVENTup, an online venue marketplace. She says meeting spaces are \"wider, have taller ceilings, much more light and windows, and they're not stuck in basements and closed in.\"

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[Infographic] How mobile and data is changing the travel industry - 5 new emerging trends

An Infographic identifying 5 new trends emerging in reaction to the increasing use of data and mobile by the airline, hotel, OTA and travel industry was today release by Eyefortravel. It outlines the more subtle changes that are happening at an organisational, business model and financial level. The infographic is sponsored by the Eyefortravel@Mobile World Congress this March 2. The event sees 100 senior travel industry execs meeting to listen to debate and network with the 16 board level speakers from the world's biggets airlines, hotels, tour operators, airports, railways and OTAs

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Zaplox in strategic partnership with innovative lock provider SimonsVoss

SimonsVoss is technology leader within digital locking and access control systems, with customers in many different lines of business. Zaplox mobile keys are now part of the SimonsVoss solution, an important and strategic partnership that opens up new markets in both Europe and Asia.

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Hotel Yearbook 2015 explores the future of the hotel business

The Hotel Yearbook and Hsyndicate announce the publication of The Hotel Yearbook 2015, the 9th edition in this series, first published in 2007. Made up of editorial contributions written exclusively for The Hotel Yearbook by some 70 experts and opinion leaders from around the world, the publication focuses on the future of the hotel industry and the trends and innovative ideas that will have an impact on its development.

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Interview: Small Luxury Hotels CEO on Embracing Competition | skift.com

Small Luxury Hotels of the World is certainly global, as its name would imply, but it's not really so small. The hotel marketing consortium represents 520 small independent hotels across more than 80 countries. The organization differentiates its inventory by keeping properties to less than 50 rooms, maintaining a strong hold in the Asia market, and consistently tightening its inspection process and qualifications. Skift recently spoke to Small Luxury Hotels of the World CEO Paul Kerr about changes in the independent hotel market and big brands' entrance into the sector.

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European Hotel Prices Drop to Lowest in Four Years - trivago reports

This month, hotel prices in key European cities have fallen to their lowest in the past four years, according to the trivago Hotel Price Index (tHPI) reported monthly by hotel comparison website trivago.co.uk.

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Beacons will conquer travel marketing in 2015 despite privacy concerns | luxurydaily.com

Beacons are poised to take flight in airports in 2015, streamlining travel experiences while opening up opportunities for marketers to deliver personalized offers and gain valuable consumer insight. According to a recent survey by flight information company Flightview, 53 percent of travelers in the United States would like for airports to track their mobile devices to send real-time updates on gate changes and flight times, but would not want to release personally identifiable information.

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AKA Serviced Residences installs Datavision Business Intelligence System

Datavision announces installation at AKA Serviced Residences which handles extended stays of a week, a month, or longer. AKA is tailored for the needs of the long stay resident and has properties in prestigious neighborhoods New York's Central Park, Times Square, Sutton Place and the United Nations; Philadelphia's Rittenhouse Square; Washington, D.C.'s White House district; Los Angeles' Beverly Hills; and London's Marylebone.

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JW Marriott Hotels & Resorts Debuts Program To Drive Women's Leadership & Economic Empowerment

Female business leaders from Mexico gathered on Tuesday, January 13 at the JW Marriott Mexico City to celebrate the debut of \"JW Voices for Women\" a program to advance opportunities for women in Mexico and globally through mentoring. The partnership will empower JW Marriott's high-performing female hotel leaders to engage with women-owned businesses in their respective markets. The effort is driven by a long-term strategic brand partnership between JW Marriott and Vital Voices, a global non-profit that trains and mentors women to enhance their leadership and economic opportunity.

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Virgin Hotels Makes Its Debut In Chicago

Today marks a milestone in the history of the Virgin brand with Virgin Hotels opening the doors to its first property, Virgin Hotels Chicago. The new hotel brand will join a stellar portfolio of hospitality companies led by Virgin Group and its founder Sir Richard Branson, and offer the same excitement, heartfelt service and smart innovation that Virgin is known for.

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Booking.com Launches Booking Now, the First Truly Global App for Spontaneous Bookers

When making accommodation reservations within 48 hours, travelers don't need to sacrifice quality, breadth of choice or satisfaction for spontaneity. Booking.com, the world's number one accommodation site, today announced the launch of Booking Now, a new mobile app that revolutionizes the on-demand travel space by providing a completely personalized booking experience tailored to individual customer preferences and location. By harnessing the power of data based on user behavior as well as GPS technology, Booking Now is the only App to showcase the world's largest selection of more than 580,000 properties around the globe to provide custom accommodation recommendations for spontaneous travelers.

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Hotel Promotion today: Who calls the shots, the marketing professional or the customer?

Hotel Promotion today Take a look at your hotel promotion toolbox to see if you have what you need to survive in the struggle for guests and profits: Do you think that glossy flyers, glamorous magazine articles or discount marathons are your hottest tools? The truth is that theyre outdated, and you should look into upgrading now! The Fact is: The Internet has redefined hotel promotion, and a wide-spread presence in traditional media outlets is no longer enough to impress your customers. As more and more travelers turn away from high-gloss hotel advertisements on valuation bargain sites, blogs, and other social media channels, it becomes increasingly necessary to come up with new concepts to attract them. When set up against the seemingly thoughtful and personal opinions present on social media platforms, even the most eye-catching hotel display ad can have a hard time attracting attention. That is, if it even gets the chance to pass the many ad-blocks available today! How can your hotel advertisement reach these customers, just one click away?

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Core Provider of Hospitality Distribution Systems Becomes Stand-Alone Company, DHISCO, and Secures New CEO

Important hospitality industry news was announced today at The Hotel Electronic Distribution Network Association (HEDNA) conference in Los Angeles: the distribution division of Pegasus Solutions has been acquired and launched as a stand-alone company, under the new brand DHISCO - The Distribution Hospitality Intelligent Systems Company.

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[Infographic] Zuji Travel Index points to stark generational divide in travel preferences

Findings from the survey conducted for the 2014 Zuji Travel Index suggest your age has a lot to do with your holiday travel preferences. Depending on whether you were born in the seventies (aged 35-44), eighties (aged 25-34) or nineties (aged 24 or under), your idea of what makes for a holiday very likely differs.

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Mercure kicks off international casting for a trip around the world to check the Six Friends Theory

Mercure has decided to check the well-known six-degrees-of-separation theory, which claims that we are all only six people away from everyone else on the planet. Mercure is introducing a worldwide digital operation, \"The Six Friends Theory\", based on this principle and leading to an unprecedented human experience combining the power of social media and candid face-to-face encounters. The worldwide selection process will run on Facebook from January 20th to February 10th, 2015, and an internet user will soon be able to experience the extraordinary!

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Driving Better Revenue for One Million Rooms

IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today proudly announced it has reached yet another milestone as the company's leading solutions now generate pricing decisions for more than one million roomsup to 42 million times dailyfor hoteliers in nearly 100 countries around the world.

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New Study Shows ROI of College Education Should Be Measured in Years, Not Dollars

A new study published in Tourism Economics from the University of Central Florida's Rosen College of Hospitality Management shows that the popular method of using dollars to measure the return on investment for college education is flawed; instead, it should be measured in years and consider more social aspects to avoid confusion and disservice to certain industries.

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Cvent Announces List of Top 100 Meeting Hotels in the United States

Cvent, Inc. (NYSE: CVT), a leading cloud-based enterprise event management platform, today announces its annual list of the top meeting hotels in the United States. Cvent operates one of the world's largest global marketplaces for group meetings business on the Cvent Supplier Network (CSN). Cvent is estimating that $10 Billion worth of group business will flow through its network in 2015.

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Where in the world will Americans travel in 2015? | usatoday.com
The most buzz-worthy destinations are as far away as Rangoon and as close to home as Queens, N.Y. In fact, Lonely Planet named Queens, the largest borough of New York City, the No. 1 destination on its annual list of the \"best\" U.S. travel destinations for 2015. For its global Best in Travel list, Singapore was the top country to visit, Washington, D.C. was the top city and Tunisia was the best value destination. Travel booking site Priceline.com, which studied advance hotel reservations to come up with its list of \"top travel hot spots,\" named Orlando the top U.S. destination and Cancun/Cozumel in Mexico the top international destination.

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Accor Hotels: How it's adapting to mobile | tnooz.com

Last October, Accor Hotels unveiled its five-year, 225 million euro plan for reinventing the customer experience through technology. For an update, Tnooz spoke with a few key officials on its tech side. A focus for the company is mobile, according to Jean Luc Chretien Executive vice president, distribution sales and loyalty, who says: Today about 35% of the users of Accor's digital platforms are arriving by mobile devices.

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Uber, Lyft, Airbnb harness users to lobby lawmakers for them | sfgate.com

As Uber, Lyft and Airbnb battle regulators worldwide, they can summon a powerful weapon: battalions of loyal users drivers, passengers, hosts and guests who swarm lawmakers with e-mails, petitions, rallies, testimony and tweets supporting the companies. The three exemplify a new generation of technology that upends traditional businesses like taxis and hotels. Uber and Lyft arrange paid rides in people's cars, while Airbnb arranges vacation rentals in people's homes. They generate controversy as they skirt laws regarding insurance, safety and taxes. But the companies say that 20th century rules need to be updated for their new ways of doing business.

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Why people abandon a travel booking online [INFOGRAPHIC]
The travel industry spends billions of dollars every year driving traffic to their websites, yet 81% of visitors leave before completing their booking. SaleCycle decided to find out why.  As consumers, we're all familiar with the idea of 'shopping around' for our dream holiday, or indeed just wanting to find a good deal on the next trip to visit family, friends or colleagues.

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American Express Travel Cites London and Santiago as Top Travel Destinations for 2015

Perennial favorites and exciting new locations are trending this year, according to customer booking data and findings from a survey of more than 200 American Express North American Travel Counselors. Topping the list of trending destinations are London, a lasting favorite enjoyed for its famous landmarks and culture, and Santiago, Chile, offering a range of experiences for travelers wanting outdoor adventures or an opportunity to sample the food and wine unique to the region.

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Hilton becomes Official Hotel Partner of Live Nation, Creating All-Star Entertainment Experiences to Reignite Play

Unused vacation time. Extended workdays. Forgotten holidays. Year after year and in headline after headline, it's becoming more apparent: the world has lost its passion to play. Today Hilton Worldwide (NYSE: HLT) embarks on a mission to excite and inspire the world to play again with the announcement of a five-year strategic marketing partnership with Live Nation, the world's leading live entertainment provider. Through the relationship, Hilton will benefit from Live Nation's fully integrated global music platform including concerts, VIP access, digital media, ticketing, content and performance venues.

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Interview: Leading Hotels of the World CEO on Branding the Independents | skift.com

In the vast space between the independent hotel and the big brand sit multiple hospitality consortia and organizations that have some of the same marketing and promotional functions as the big operators while also staying focused on the unique properties that make up their portfolios. And as brands get bigger and online travel agencies offer nearly everything, this segment is growing as hotels and groups seek to find a new way to group like-minded properties around the world. Just this week National Geographic entered the market with its Unique Lodges concept. It joins a field that contains both old-school marketing operations and digital savvy organizations.

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5 Major Changes That Will Impact Your Hotel Experience in the Future

What will the hotel of the future look like? The technologies being developed today will afford the busy traveler a highly personalized experience. Take a look at the five ways your hotel stay will be completely redefined:

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Airbnb takes steps in Europe to become official part of the hospitality landscape | tnooz.com

Airbnb will start collecting taxes from property owners in Amsterdam, following complaints from hoteliers in the city. In an agreement signed between the home sharing pioneer and city officials, Airbnb hosts will pay a tourist tax which will then be passed on to the authorities. Local hotels had previously complained how some hosts were not collecting the standard tourist tax from guests, in the same way that hotels, hostels and B&Bs did with their own customers.

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White paper addresses skilled talent shortage for hospitality industry in China

FIU's Chaplin School of Hospitality & Tourism Management (CSHTM) and its Institute for Hospitality & Tourism Education & Research (IHTER) released a white paper today titled Managing Growing Pains of China's Relentless Hotel Development Pipeline. The paper provides the hospitality industry with ideas on what can be done to address the severe shortage of qualified and skilled talent in China for hotels entering the market, including professional coaching, conflict resolution and career ladder strategies at the workplace.

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HeBS Digital Invites Hoteliers to Boost On-Property Revenues and Guest Satisfaction

HeBS Digital, the industry's leading digital technology, full-service hotel digital marketing, website design and direct online channel consulting firm, invites hotel marketers to go beyond the three screens (desktop, tablet, and mobile) with their \"Buy Three Screens, Get the Fourth Free\" promotion in the first quarter of 2015. Hotels, casinos, and resorts who purchase a Responsive/Adaptive Website Design Package will receive a complimentary Guest Portal, a responsive version of the existing hotel website customized with content relevant for the on-property guest.

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5 hotel marketing trends for 2015

Hotel marketers need to take advantage of these trends if they wish to have a successful 2015.

HSMAI to Honor Geoffrey Weill with Winthrop W. Grice Award for Public Relations

Geoffrey Weill, president of WEILL, is the 2014 recipient of the Hospitality Sales & Marketing Association International (HSMAI) Winthrop W. Grice Award for Lifetime Achievement in Hospitality Public Relations.

Hotels Forecast for 2015: More Free Internet Mixed With Tough Cancellation Policies

Business travelers will love the Wi-Fi, and not care about cancellations (that’s a problem for their travel managers).

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Social Media Resolutions for Hoteliers in 2015

The start of a new year ushers in the feeling of a fresh start with plenty of potential and often an equally plentiful list of resolutions to uphold. This year, making social media resolutions for 2015 can be an effective way to outline a hotelier's social media expectations for their property and to ensure efforts across all social channels align with a hotel's sales, marketing and customer service goals for the year.

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HVS In Focus: Kuala Lumpur

Due to its political stability and its perception as an affordable destination as compared to Bangkok and Singapore, respectively, Kuala Lumpur is one of the top MICE destinations in Southeast Asia. To further bolster its tourism industry, Kuala Lumpur is attempting to attract the leisure segment. The private sector is introducing new luxury hotel brands into the city while Tourism Malaysia is shifting its marketing campaign towards the leisure segment.

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NAVIS White Paper Outlines Formula for Maximum Direct Channel Revenue
Properties generate millions of dollars with a revenue-producing formula revealed in a newly-released white paper from NAVIS. \"How to Drive, Capture, and Convert Demand with Integrated Revenue Generation Processes,\" describes how real hoteliers tap the full potential of their direct sales channel for dramatic leisure revenue increases. \"Travelers may research their trip on their mobile devices and laptops,\" said Michelle Marquis, NAVIS SVP. \"But research shows a high number of rooms get booked through the direct channel. Guests want the reassurance of human interaction. This is especially true when the stay is high consideration important, complicated, or expensive.\" Why work for revenue when business is booming? The average daily rate (ADR) has never been higher and RevPAR is up. Good news! But what about net profit? When you tally up the cost of acquiring each guest, is your revenue growth keeping up with your distribution channel costs? Not according to the Hospitality Asset Managers Association. HAMA finds that guest acquisition and cost increased 23% from 2009-2012--about equal to revenue growth for the same time period. \"What's going to be more and more important is weighing the value of each channel,\" said Marquis. \"The metric to use is not RevPAR. It is net revenue that includes distribution costs for guest acquisition.\" The direct channel is about 10-15 times cheaper than OTAs and 4 to 10 times cheaper than GDS travel agents. In addition to being thrifty, direct (voice) channel bookings average a premium of 31% ADR versus the national average. Unfortunately, most properties convert only 3 or 4 out of 10 direct channel calls. That means more than 60% of potential bookings are left on the table. \"That means there's three times more revenue potential than properties currently earn,\" says Marquis. White Paper: Drive + Capture + Convert = 3 Steps to Boost Direct Channel Revenue The NAVIS white paper shows how successful hoteliers use their Drive + Capture + Convert strategies to increase direct channel sales. Executives describe how they apply the formula to generate numbers that make a stronger bottom line. 7% increase in ADR 9% increase in call conversion $250,000 increase in outbound call revenue 105% annual revenue growth Are you ready to increase revenue from your most profitable channel and have a more direct relationship with your guests? Download the NAVIS white paper here. About NAVIS NAVIS sales and marketing solutions empower resorts, hotels, and vacation rental management companies to leverage the full profit potential of their direct channel. NAVIS hospitality clients drive more demand, capture more demand, and convert more demand with dramatic increases in revenue and RevPAR. With a laser focus on actionable, real-time CRM data from the direct channel, NAVIS uncovers new and often ignored revenue opportunities, including increased reservations productivity, greater marketing efficiencies, call center optimization, and greater visibility into their businesses. NAVIS clients outperform competitors, enjoy greater market share, higher NOI, and more revenue. Click HERE to find out what NAVIS can do for you.

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National Geographic Society Launches Unique Lodges of the World

The National Geographic Society today announced its newest foray in world-class travel experiences: National Geographic Unique Lodges of the World, a collection of boutique hotels in extraordinary places around the world with a demonstrated commitment to sustainability, authenticity and excellence. Selected through a rigorous evaluation process, these lodges offer an outstanding guest experience while supporting the protection of cultural and natural heritage and embracing sustainable tourism practices. The initial collection numbering 24 properties on six continents further builds National Geographic's travel portfolio, which includes National Geographic Expeditions, Traveler magazine, travel books, photography courses and the @NatGeoTravel digital and photography community.

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Travel Interest to Cuba from the US increases by 180%

Following President Obama's statement on 17th December, hotel searches to Cuba made by US users increased by 180 per cent, according to hotel search website trivago.co.uk. In comparison, searches to Cuba made by UK users increased by 42 per cent over the same period.

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HotStats MENA Chain Hotels Market Review November 2014

Hotels in Dubai have reported weakening performance trends, as revenues per available room (RevPAR) declined by 6.6% to US$ 340.06 for the month of November compared to the same period last year, according to the latest HotStats data. The contraction in room revenues was due to a softening of occupancies which retracted by 1.1 percentage points to 86.7%, but led largely by a decline in average room rates (ARR) of 5.5% to US$ 392.37. The drop in room revenues also caused a decline in total revenues per available room (TRevPAR) by 2.3% to US$ 602.70, but was compensated in some part by an increase in food and beverage revenues that rose by 4.8% for the period. Profitability levels were under pressure as some key cost items such as payroll and sales and marketing inched higher for the period, causing gross operating profit per available room (GOPPAR) to contract by 4.3% to US$ 316.36.

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The 2020 hotel trend report | hotelnewsnow.com

By the year 2020, Marriott International will have acquired Airbnb; Hilton Worldwide Holdings will have embarked on a new strategy to go asset heavy; and millennials will demand closets be added back to hotel rooms. Oh, and space hotels. There should totally be space hotels by then. As you can see, we here at Hotel News Now are downright terrible when it comes to predicting the future of an industry as dynamic as the hotel sector. Luckily for us, we have an army of sources we can call on and force into giving their opinions on an impossible question such as: What will the hotel landscape look like in 2020?

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Drive Direct Online Bookings Through Hotel Digital Marketing in 2015 [Webinar]

In 2014, search engines made significant changes to their algorithms to improve search and mobile experience for searchers. Some key changes in search include Panda 4.1, Penguin 3.0, and several mobile search features. In 2015, we anticipate that social outreach, conversational intent, site authority, content quality, and having a robust mobile strategy will continue to have significant impact to how websites will perform in search.

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HotStats European Chain Hotels Market Review November 2014

Both Budapest and Munich hoteliers reported significant year-on-year increases in gross operating profit per available room (GOPPAR) by 25.1% and 52.8% respectively, according to the latest data from HotStats.

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Strong Average Daily Rates Bring Hotels Holiday Cheer

Hotels in major North American markets experienced positive growth in both rate and occupancy across most travel segments according to data from the December 2014 TravelClick North American Hospitality Review (NAHR). With average daily rate (ADR) growth of 4.6 percent for the next 12 months, hoteliers will be ringing in 2015 with a strong and profitable start.

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HVS Asia Pacific Hotel Watch 2015

APHW 2015 provides comprehensive up-to-date information on tourist arrivals, hotel performance trends, and existing and future hotel supply, covering 41 cities in 15 countries across the Asia Pacific region.

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HotStats UK Chain Hotels Market Review November 2014

London hotels reported a slight increase in gross operating profit per available room (GOPPAR) in the month of November, but the UK provinces continued to show much more positive year-on-year movements with Eastern hoteliers in the lead recording a 27.7% surge, according to the latest data from HotStats.

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