Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news

2017

July

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StayNTouch Reveals 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! [CHECKLIST]

A new checklist has been launched by StayNTouch, to help hoteliers make the right choice when investing in a new hotel solution. The checklist, titled, 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! was developed to enable lodging companies of all sizes to make better decisions as they consider moving to a new property management system or other hotel solution.

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How Two Famous Art Collectors Founded a Growing Luxury Hotel Brand

Laura Lee Brown and Steve Wilson were long known to many as contemporary art collectors and hard-working conservationists, deeply committed to bringing art to the public through innovative programs that were a part of daily life.

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InnDependent InnCentives Enhancing its Loyalty Program for Global Travelers

Phoenix -- InnDependent InnCentives has recently enhanced its patent-pending loyalty program to now be available for consumers at IVHTravel (www.ivhtravel.com) with far-reaching rewards. IVHTravel, powered by IBC Hospitality Technologies, is an OTA designed specifically for travelers wanting a variety of global rewards in addition to booking a wide range of accommodations worldwide. In addition to redeeming accrued loyalty points for free nights at more than 1.1 million destinations across the globe, members of the InnDependent InnCentives loyalty club can now use their credits to purchase eGift cards redeemable at restaurants and retailers globally.

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PolyU Study Finds Profound Changes in Chinese Visitor Profiles and Behaviour after Visa Liberalisation

The relaxation of visa regulations for mainland Chinese tourists visiting Hong Kong has dramatically increased the number of arrivals, almost completely changed the tourists' profiles and altered what they do once in the city, according to Ph.D. graduate Dr Anyu Liu and Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published article the researchers highlight the extent of changes to visitor behaviour and satisfaction, and note that other countries wanting to adjust their visa regulations to exploit the huge potential of the Chinese tourism market should consider the Hong Kong example and plan ahead.

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Report: Digitisation of the travel and hospitality industry - Countering Indirect Competition

Management consultancy PACE Dimensions today releases the first of three reports alerting incumbent businesses to significant change in the travel and hospitality industry.Over the next 10 years the biggest competitive challenges in travel and hospitality will not come from other airlines, travel, hotel or leisure companies, but from indirect competition.These indirect competitors are \"new market makers\" who aggregate global demand and leverage market power to capture revenue and profit from incumbent players. The challe ngers include online retailers (Expedia, Priceline), media companies (Google, Trivago, Kayak), hotel and lodging companies (Airbnb) and food delivery services (Deliveroo, Grubhub).The first report analyses the key drivers of digital disruption and changing customer expectations with insights from leading travel, hospitality and technology companies.Tim Davis, founding partner at PACE Dimensions highlights the need for incumbent businesses to pay attention:\"Digital technology is enabling new business models and ways of working. Existing brands urgently need to examine their businesses end to end and reinvent themselves in order to compete successfully in the future. Those that execute well and move with speed can leverage their existing strengths and scale and transform their businesses for the next phases of growth. Those that don't will struggle to survive over time.\"Two further reports are due to be released this autumn. These will focus on the leading strategies for success for incumbent businesses and the means to overcome barriers to change.Full report available at: https://pacedimensions.com/research/whitepapers/digitisation-travel-hospitality-industry-imperative-change/

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Associated Luxury Hotels International (ALHI) Adds Four New Member Hotels to Boost Its Convention Portfolio

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its worldwide portfolio and \"ALHI Convention Collection\" with the recent addition of four new member hotels. This includes: the new InterContinental Washington D.C. The Wharf, slated to open in October 2017 on the beautiful Potomac River in Washington, D.C.; the grand and completely refurbished Omni Shoreham Hotel, offering 834 rooms in Washington, D.C.; the 1,059-room Omni Atlanta Hotel at CNN Center, the only AAA Four-Diamond convention hotel in downtown Atlanta; and the luxurious new 612-room Omni Louisville Hotel, opening in spring 2018 in downtown Louisville, Kentucky. The announcement was made by ALHI's Chief Sales Officer Mark Sergot.

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Provenance Hotels chooses IDeaS G3 RMS to advance revenue strategy in 2017

MINNEAPOLISIDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, is delighted to announce the expansion of its relationship with innovative hospitality management company, Provenance Hotels.

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Phocuswright Battleground: 16 of Travel's Most Innovative Companies Compete in One-Day Event

Phocuswright Innovation PlatformBattleground: The AmericasSeptember 12, 2017The Plug and Play CenterSunnyvale, CA

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HEBS Digital Wins Best of Show Summit Creative Award for the LUMA Hotel Times Square Website

HEBS Digital announces it was awarded \"Best of Show,\" the Summit Creative Awards' highest distinction, in the Tourism Website category for its design of the LUMA Hotel Times Square website. The Summit Creative Awards recognizes outstanding advertising and digital work by agencies across the globe.

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Minor Hotels partner with CRM leader, Cendyn

Cendyn, the leading CRM and sales platform in the hospitality industry, has been selected as the partner of choice for Minor Hotels, a diverse spectrum of hotel chains and brands connected to the needs and desires of today's global travelers.Cendyn was selected by Minor Hotels to help drive loyalty and improve engagement with their guests to deliver the right communication, to the right guest, at the right time. Using unrivalled connectivity to third party vendors, reporting and analytics, Cendyn will provide all five brands in the Minor Hotels group with true intelligence of every guest, across all their hotels, no matter what channel they came through.Eric Cartwright, Director Loyalty & Partnerships, Minor Hotels, commented, \"We are delighted to begin our relationship with Cendyn. As a CRM leader, Cendyn embodies what Minor Hotels feels to be a like-minded partner. While we grow beyond our current state, following our roadmap of expansion, we need to future-proof our customer platforms to allow us the ability to immediately recognize our valued, repeat guests as well as our first-time guests in a manner that augments our existing DISCOVERY loyalty program, by delivering insights on each individual so that we can drive loyalty through service delivery, analytics, and timely communication. As we expand, this platform will enable us to easily add functionality and service to our growing portfolio, without the need to rethink platforms.\"Cendyn will implement a guest intelligence solution utilizing data collected from multiple sources to provide a true, single profile of each guest. This visibility will enable every brand in the group to gain a clear understanding about the history and preferences of each guest in real time, regardless of how they booked.\"We are honored to be partnering with the prestigious Minor Hotels group. One thing that resonates with Minor Hotels is their drive to put the guest first in everything they do.\" said Charles Deyo, CEO & President

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Urban Creation Implements ASSA ABLOY Hospitality Mobile Access and Locking Solutions at its New Stylish Student Accommodations

Bristol, UK-based property developer, Urban Creation, has successfully implemented the ASSA ABLOY Hospitality Mobile Access solution at two of its new student accommodation sites. The Manor House and Charlotte's Rise, historic buildings converted by Urban Creation into stylish student residences, are now offering secure and convenient access through ASSA ABLOY Hospitality Mobile Access and VingCard Signature RFID door locks, allowing tenants to gain entry to their rooms and suites with a quick swipe of their mobile device.

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HotelTap Workplace Cloud Communication Tool Now Available as Mobile App

Today owners and operators of limited-service hotels with 50+ rooms are communicating with staff and responding to guest requests faster and easier than ever before now that the HotelTap \"digital log book in the cloud\" is available as a Mobile App for Apple and Android devices, as well as Amazon tablets. HotelTap replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. The new HotelTap mobile app is designed to share information via push notification between those who \"need to know,\" from department to department, employee to manager, and manager to owner.

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Hilton Garden Inn: Brand Refresh Caters to Evolving Needs of Today's Modern Traveler

Hilton Garden Inn, the award-winning, global upscale brand from Hilton (NYSE:HLT) with roots dating back more than 25 years, today unveiled a comprehensive brand refresh designed to ensure each guest's stay is the best it can be - building on its commitment to anticipating and catering to the evolving needs of today's modern traveler.

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trivago now provides hoteliers with access to its travel demand data and over 5 billion room rates

trivago has now made over 5 billion room rates visible to hoteliers around the world. With its new Rate Insights feature, trivago grants hoteliers access to an unbiased and comprehensive set of data on traveler demand and competitor prices, enabling them to compare room rates from over 250 booking sites as well as official hotel websites on a single dashboard. Through Rate Insights, which is part of the complete metasearch marketing solution trivago Hotel Manager PRO, trivago is empowering hoteliers to establish competitive pricing strategies.

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Customized Travel Is Essential For The Tourism Sector Prosperity | tourism-review.com

Customized travel and journey with 'no fissures' will be the catalyst for success in the travel industry over the next five to seven years, according to a new study by A.T. Kearney titled 'What if? Imagining the future of the travel industry' According to A.T. Kearneys new report, the travel industry must prepare itself to cope with economic and political turmoil if it wants to make the most out of future economic growth. The collaborative economy, the virtual reality and the 'Internet of Things' have improved the traveler's experience that exists today. However, geopolitical, social and economic events in global scale are altering and dividing the world we live in, which will limit the potential for progress in the travel sector unless companies take imminent action, according to the report.

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HFTP and OpenTravel Announce Newest Partnership in Systems Standards Horizon

The nonprofit groups, Hospitality Financial and Technology Professionals (HFTP) and Open Travel Alliance (OpenTravel) have announced a partnership to accelerate the support of travel industry distribution standards, as well as the creation and adoption of hospitality technology standards across the entire spectrum of the global consumer travel experience. Of top priority to both organizations are mobile standards for use within the industry, which are first on the work list.

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The Human Live Chat Revolution for Hotels is About to Begin and It's a Good Thing

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, predicts that the way hotels engage with consumers online is about to change and that hoteliers can expects total disruption ahead. Online consumer engagement disruption is a good thing for hoteliers who want to increase their website direct bookings and minimize their OTA contributions.

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How to Make the Hotel Experience Special with James Gardiner | By Mihaela Lica Butler

Since March 2017, James Gardiner is the General Manager of Joining the Hyatt Place London Heathrow Airport, and he is already making a difference. Airport hotels have the reputation of catering more to business travelers, and this is the vision behind the seven brand new high-tech meeting rooms planned for the hotel in the immediate future. These set the hotel apart from similar venues in the area, but the service is also a priority.

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Watch your waste: The problem with airline food and packaging | cnn.com

Every day, Emirates' airline catering facility prepares 180,000 meals to service its more than 400 daily flights around the globe. The Emirates facility is one of the world's biggest airline food factories, but there are similar operations across the world. The scale of inflight catering is astonishing -- as is its waste problem. Half-eaten meals, tossed beers, empty plastic water bottles, napkins, discarded packaging -- look around a cabin at the end of any flight and you can get a sense of the waste on a small scale. And the big picture? According to the International Air Transport Association, airlines produced 5.2 million tons of waste last year, and will produce over 10 million tons annually by 2030.

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Mobile Behavior of the Modern Traveler

Technology and social media have changed the expectations for travel. Not only are people looking to spend time on their mobile while traveling, but they also seek a simple, smart and hassle-free experience. Here are some interesting statistics about the modern traveler and their mobile behavior.

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New York hotels: the next wave of micro hotels - curbed.com

Micro hotels aren't exactly a new trend, but the formatitty bitty rooms that are good for sleeping and not much elseis constantly evolving, with a new breed of tiny lodgings emphasizing good design and plush perks as a way of luring travelers. And in the next few months, New York City will see an influx of these, as established brands seek to open new propertiessee Pod Hotels, which launches its first Williamsburg outpost this yearand emerging ones get a foothold in the city. Here's what you can expect from this next wave of micro hotels in NYC.

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Here's Why You Should Not Miss the Skift Global Forum in NYC

The Skift Global Forum in NYC is one of the most anticipated events of the year for travel and hospitality professionals and time is running out for those who want to plan a business trip to attend.

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Alex Cabaas, Benchmark CEO, Tedxwilmington Talk Presentation on Memorable Service

Alex Cabaas, chief executive officer of BENCHMARK, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabaas' talk theme was \"The Bar is So Low - The Unfortunate and Fortunate Realities of Memorable Service\". His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been released on YouTube and is provided here.

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Strength in Global Economy Means Higher Travel Pricing in 2018

According to the 2018 Global Travel Forecast, travel prices are expected to rise sharply in the coming year, reaching nearly 4 percent increases in some sectors. Released today, the fourth annual forecast, by the GBTA Foundation in partnership with Carlson Wagonlit Travel, and with the support of the Carlson Family Foundation, shows global airfares are expected to rise 3.5 percent in 2018; hotel prices are expected to be 3.7 percent higher; and ground transportation such as taxis, trains and buses are expected to rise only 0.6 percent significantly less than the 3 percent inflation forecast for 2018.

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Associated Luxury Hotels International (ALHI) Hosts Launch Party in London to Celebrate the Recent Opening of its First Global Sales Office in Europe

Associated Luxury Hotels International (ALHI), the world's leading independent Global Sales Organization serving the Meetings & Incentive marketplace, held a festive and chic launch party on July 10, 2017 to celebrate the recent opening of its first Global Sales office in Europe (in London). Conducted at Central London's stylish Courthouse Hotel Shoreditch, a distinguished member of ALHI's worldwide portfolio, the event was attended by more than 75 meeting professionals, association executives, incentive specialists and business executives. Held at the luxurious hotel's Sky Terrace Bar, the event was hosted by ALHI's Chief Sales Officer Mark Sergot; Vice President, U.K. and Europe Mark Gorgon; and Executive Director of Global Sales Peter Groom. Also in attendance were representatives of 15 of ALHI's prestigious member hotels and resorts. In addition to ALHI, the event was co-hosted by Global DMC Partners, Kempinski Hotels, Courthouse Hotel Shoreditch, Virgin Atlantic and Norwegian Cruise Line.

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Travel Industry Must Overcome Economic and Political Disruption to Harness Future Growth

The travel industry must be better prepared for economic and political disruption if it is to make the most of future economic growth, a new report from A.T. Kearney outlines today. Whilst the sharing economy, virtual reality and the Internet of Things are all improving the traveler experience, international geo-political, social and economic developments are disrupting and polarizing the world as we know it, limiting the industry's potential for future prosperity unless companies act now the report says.

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Good Nite Inn Deploys RoomChecker At Redlands Location

qMetrix Group and Good Nite Inn are pleased to announce that Good Nite Inn has deployed RoomCheckera at its Redlands, California, location. Good Nite Inn has been using the mobile solution in its hotels since 2015.

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Cendyn joins the Cloud Security Alliance

Cendyn, the leading customer relationship management (CRM) platform in the hospitality industry, has today announced they have joined the Cloud Security Alliance (CSA). This membership with the CSA reinforces Cendyn's long-standing commitment and heritage with cloud and data security across all its products.

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Marriott Traveler Publishes Series of Road Trip Guides

The Via Less Traveled: Wind Your Way Through Italy's Jaw-Dropping Hill Towns. Knock Your Great Smoky Mountains Family Road Trip Outta the Park. Road Tripping Montana and Wyoming's National Parks on a Budget.

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The lowest hotel rate tough to find, but OTAs a good bet - travelweekly.com

Where's the lowest hotel rate? Online shoppers may have to do a lot of research to find it, a Piper Jaffray study indicates. And when they do find it, OTAs and travel search sites will have the lowest rate more often than hotel supplier sites. Piper Jaffray surveyed 1,000 U.S. customers who reserved rooms at 86 chain hotels in the world's largest 25 cities. It found that OTAs and travel search sites had the lowest price 21% of the time, while hotel supplier websites had it 13% of the time. In about two-thirds of the cases, room pricing was the same across distribution channels.

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ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region

New York, NY -- ALICE, the operations platform powering the world's best hotels, welcomes hotel technology sales veteran Adam Fractenberg as Senior Sales Executive for the Southeast region.

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Chef Walter Staib Named the Recipient of the Historic Hotels of America 2017 Historian of the Year Award

Chef Walter Staib has been named the recipient of the Historic Hotels of America 2017 Historian of the Year Award. Chef Staib will be honored with this distinguished award on September 28, 2017 at the Historic Hotels Awards of Excellence Ceremony & Gala at The Omni Homestead Resort (1766) in Hot Springs, Virginia.

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Washington Marriott Wardman Park Provides Amnesty for Return of Lost Hotel Memorabilia No Questions Asked!

Celebrating its centennial next year, the Washington Marriott Wardman Park has been host to many political meetings, glamorous weddings, esteemed social galas and important moments in American history. Since opening in 1918, memories have been made here and perhaps, a hotel guest or two has taken a memento a little souvenir, a hand towel here, a teaspoon or teacup there, all with personal sentimental value. Over the past hundred years, that can add up to a considerable amount of pieces walking out the door.

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StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring infographic yet - titled Keeping Up With Hotel Guest Expectations. This infographic lays out the trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology has become an essential tool in today's hotel market.

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A New Solution for Hotel Revenue Managers

The function of the revenue manager has evolved a lot over time. While revenue managers before worked with very little data, nowadays the data available is vast and ever increasing. A revenue manager should be able to focus on the in-depth analysis of the data available to him. Followed by forecasting demand and performance to be able make fully informed decisions.

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NH Digital Transformation Day 2017, face time with the Executive Committee

The Group is offering a unique opportunity launching a global call to digitalisation or technology-based companies with solutions ready to be implemented into the hospitality industry The aim of the initiative is to identify solutions that contribute to improving the guest experience, driving revenue growth or enhancing the Group's productivity The companies selected will be given the chance to exclusively present their products or services to the chief decision-makers at one of the world's largest hospitality groups The initiative is part of the Group's strategy for accelerating its digital evolution, having profoundly transformed its systems and infrastructure in recent years NH Hotel Group has launched NH Digital Transformation Day, an original initiative under which any company with a digital or technology proposals with solutions applicable to the hospitality industry will be offered the chance to showcase, without filters, their product or service credentials before the multinational's highest executive management. To this end, the Company has issued a global call to which enterprises whose solutions are ready for implementation and applicable to the hotel sector can respond. The Company is particularly interested in the following areas of application: improving the guest experience, driving revenue growth or boosting the Groups productivity. Of all the proposals received, a maximum of 25 companies will be selected and given the chance to make their pitches in 15 minutes to the Company's highest decision-making body. NH's Executive Committee is made up of senior executives with expertise in a range of areas such as resource management, hotel operations, finance, revenue management, sales and marketing, among others. From today, and until 4 August, any technology or digital company, regardless of its size, whether it is a start-up or a major multinational, can send NH Hotel Group its proposal, describing its solution and the associated benefits and costs. The

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Duetto Brings Revenue Strategy Solutions to Outrigger Hotels and Resorts

Duetto, the market leader in hotel profit optimization technology, announced today that it has partnered with Outrigger Enterprises Group to implement its cloud-based Revenue Strategy solutions at seven Outrigger hotels, totaling close to 2,800 rooms. The agreement will enable Outrigger hotels to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications.

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Sam 2.0: Travel-Intelligent Chatbot Delivers New Live Chat, Expertise & Services to Travelers

 Last July at GBTA clients of FCM met Sam, a travel-intelligent \"chatbot\" with the expertise of a skilled consultant that delivers invaluable assistance to business travelers' fingertips in the form of an app. One year later, Sam has matured; now Sam 2.0 is available in an android version and to clients of multiple Flight Centre Travel Group brands in the USA, including Corporate Traveler and Campus Travel. Originally launched within the FCM 360 suite of products, Sam, short for \"Smart Assistant for Mobile,\" is available at all times: pre-, during, and post-trip. Later next month, for the first time ever, a live chat integration will be launched within the app, enabling clients to speak with an agent in seconds. Additional enhancements to the updated app that will assist travelers before, during and after the trip include:

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Revenue management to become profit management finds report

Revenue management is changing to become a more all-encompassing discipline according to EyeforTravel's new Aggregating Data Streams for More Effective Revenue Management report, with 71% of managers believing that the discipline should be recognized as profit management.

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Video Playlist of Phocuswright Europe Amsterdam 2017

In total there are 37 videos.

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Travel Marketing Super Heroes Wanted: Entries Welcome for 2017 HSMAI Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for its 2017Adrian Awards, celebrating excellence in travel marketing. Now in their 61st year, the Adrian Awards recognize hospitality brands and agencies for creativity and innovation in advertising, digital marketing, and public relations. Winners of the 2017 Adrian Awards will be honored at the HSMAI Adrian Awards Gala on February 20, 2018 at the New York Marriott Marquis.

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Travel Marketing Super Heroes Wanted: Entries Welcome for 2017 HSMAI Adrian Awards

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Wyndham Strengthens Midscale Bench with Acquisition of AmericInn

Further cementing its long-standing position as a leader in the midscale hotel segment, Wyndham Hotel Group the hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally today announced plans to acquire the Minnesota-based AmericInn hotel brand and its management company, Three Rivers Hospitality, from Northcott Hospitality for $170 million. AmericInn's portfolio consists of 200 primarily franchised hotels with approximately 11,600 rooms in 21 states, predominately in the Midwestern U.S., Ohio Valley, and Mountain states including Minnesota, Wisconsin, Iowa, Michigan, and North Dakota. The brand's U.S. pipeline consists of 23 hotels. Committed to its asset-light strategy, Wyndham Hotel Group will explore options to divest the owned portfolio, which consists of 10 hotels.The deal, subject to regulatory and government approval and the satisfaction of other customary closing conditions, will bolster Wyndham Hotel Group's existing collection of more than 1,500 midscale hotels while also significantly increasing its footprint in the Midwest. Upon closing, Wyndham's family of brands will expand to 20 iconic names. \"AmericInn's unwavering dedication to first-rate quality and service, proven by its consistently high ratings and guest satisfaction scores, grows our North American system in the heartland where we see great opportunity for continued growth,\" said Geoff Ballotti, Wyndham Hotel Group's president and chief executive officer. \"AmericInn's guest-centric culture aligns perfectly with our values, making it a fantastic tuck-in brand for us. And with the global middle class expected to more than double in the next 10 years, we know investing in the midscale segment allows us to offer great experiences and value at price points that travelers need and where they want to be.\" \"By joining a renowned company with more hotels globally than any other, our AmericInn brand and our owners have the unique opportunity to leverage Wyndham's tremend

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Deluxe room, Earth view: What a luxury space hotel looks like - qz.com

Much has been made about how (very, very rich) space tourists will travel to their off-the-beaten path destination, but where will they stay once they do? A luxury boutique hotel, of course. A team of Massachusetts Institute of Technology students have won a NASA competition to design commercially viable accommodations for low-Earth orbitthe first 180-2,000 kilometers (100-1,200 miles) above the planet. NASA tasked participants to come up with something that could one day also be used by travelers to Mars.

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Everyone In Hotels Talks About Experience But What Does It Even Mean? - forbes.com

Richard Millard, chairman and chief executive of U.S. hotel owner Trust Hospitality, is not afraid to be provocative. We're told all the time that experience is the holy grail for hospitality, he said. But what does that even mean? It was a question his fellow speakers at Bisnow's Big Hotel Reception in London answered in their own unique ways, including design, staff, on-site gyms vs. local yoga classes vs. cheeseburgers, understanding your local city and how to turn an underground bank vault into one of London's coolest hotel concepts.

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U.S. hotels bank on loyalty programs in push for direct booking - reuters.com

Hotel loyalty programs have helped U.S. chains such as Hyatt, Hilton and Marriott score more bookings on their own websites, luring customers from online travel agents that had seen commissions balloon to an estimated $3.5 billion a year. Grabbing a bigger piece of the reservations pie has become a priority for chains trying to limit the flow of commission dollars to companies like Expedia Inc and Priceline Group Inc.

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Top tips for suppliers looking to sell to more hotels

Every supplier, regardless of their product, knows that the only way their business will grow is to get more visibility by their clients, in this case, hotels. But how exactly do you get your product seen in a market that is already heavily saturated with your competitors? Well, TOPHOTELNEWS knows a few ways that you can get ahead of the rest and get your product or service procured by the biggest and independent hotels alike. Here are a few of our top tips for getting noticed!

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[Infographic] Writing Text Messages to Promote Your Business

With the great data that's been all over the Internet about how 90% of all text messages are read within the first three minutes of receiving, trying it for your business wouldn't hurt. Studies show that only 17% of recipients consider SMS from companies to be intrusive, so why not take the plunge?

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HSMAI Washington DC Announces State of the Industry Program

The annual State of the Industry program, sponsored by the Hospitality Sales and Marketing Association International's Washington, D.C., chapter to help area hospitality sales, marketing and revenue-management professionals prepare their plans and budgets for 2018, will be held Aug. 17 in McLean, Virginia.

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Local Measure Helps Canada's Group Germain Hotels Double Guest Interaction, Personalize Service, And Cut Response Rates During Stays

Social Intelligence provider Local Measure has helped one of Canada's premier luxury hotel groups double guest interaction during their stays on property and cut response times by more than 80% in less than six months, through the company's proprietary social intelligence platform.

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Vienna House concludes joint venture with Absolute Hotel Services Group

The Austrian hotel group Vienna House and the Thai hotel management company Absolute Hotel Services Group (AHS) have established a joint venture with the purpose of opening new hotels of their respective brands on the European and Asian markets. Both groups have similarly positioned hotels offering a casual and relaxed style, contemporary zeitgeist, and the culture and hospitality of their respective countries of origin. AHS manages 22 hotels in Asia, twelve of them under the award-winning brand U Hotels & Resorts. A further 13 U Hotels & Resorts are set to open soon. Vienna House's Asian office in Bangkok, with the full support of AHS, will oversee the growth of the Vienna House brand in Asia. The plan is to complete two to three projects a year with a focus on city and resort hotels. The European office in Vienna will oversee the expansion of the brand U Hotels & Resorts in Central Europe. The focus here will be on opening additional urban resort hotels. The joint venture between AHS and Vienna House was made possible by the recently announced shareholder change at Vienna House. The parent company of both hotel companies is BTS Group Holdings, one of Thailand's largest publicly listed companies. \"The companies complement each other perfectly,\" explains Rupert Simoner, CEO of Vienna House. \"We have the same guest-oriented philosophy and stand for the respective strengths of our cultures. We also share the same values, follow similar growth objectives and are moving at the same pace. It's actually a lot of fun!\" says Simoner, describing the Asia-Europe connection. The first talks are already being held about projects in Bangkok and in Vietnam. Vienna House expects to conclude the first transaction this year. Jonathan Wigley, CEO of AHS, adds: \"I can't imagine a better partner than Vienna House for the expansion of U Hotels & Resorts on the European market. Both companies share the same enormous passion for the hotel business as well as a deep understanding

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Horwath HTL Special Market Report: Japan

A 180-day 'Minpaku' restriction - how will the new 'Minpaku' legislation affect home-sharing in Japan? Koji Takabayashi from Horwath HTL Japan, presents an overview of how the new 'Minpaku' legislation in Japan will affect both private individuals and companies in the 'home-sharing' business.

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SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool

SnapShot, leading provider of fully integrated applications and analytics for the hospitality industry, announced today that it has joined forces with the American hotel property management systems company, StayNTouch. Through this partnership, StayNTouch customers will have complimentary access to SnapShot's trademark Analytics dashboard, which provides hoteliers with in-depth insight into their properties' happenings, on and offline.

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Best Western Hotels & Resorts Announces BW Baggage Bucks Is Back

Best Western Rewards (BWR) members can enjoy fun in the Nevada sun this summer when visiting the company's newest BW Premier Collection properties Stratosphere Hotel & Casino and Aquarius Casino Resort. BWR members are eligible to redeem their points for free nights at the landmark properties. In addition, BWR members will earn a $10 Best Western Travel Card for each night booked now through September 4, 2017 and AAA/CAA members will receive a $20 Travel Card for each night. Travel Cards can be redeemed at participating Best Western properties around the world.

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Regent Partners With Asia Miles To Launch Triple Summer Fun Mileage Campaign

Renowned luxury hotel brand Regent Hotels & Resorts has partnered with Asia's leading travel awards programme, Asia Miles, to launch its \"Triple Summer Fun\" mileage campaign. From now till 30 September, members of Asia Miles who book and stay at any Regent Hotel for one or more consecutive nights, by 31 October 2017 will automatically receive triple flight miles, increasing the reward from 500 miles to 1,500 miles.

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Tourism Sector In Mexico Is Stronger Than The Oil Industry | tourism-review.com

Far from being affected, the tourism sector in Mexico benefited from the volatility and depreciation of the exchange rate, the outcome of the 2016 electoral process in the United States, and the international uncertainty that negatively impacted other sectors of the economy. Tourism sector in Mexico represents 8.7% of the country's Gross Domestic Product (GDP), a figure exceeding the contribution of oil industry, which amounts to 7%, according to Teresa Solis Trejo, Deputy Director of Planning and Tourism Policies of the Ministry of Tourism. \"The tourism sector is an industry that, thanks to its size and performance in recent years, is becoming one of the driving forces of the national economy,\" the federal official said.

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Hotels make strides measuring ancillary revenues finds report

As part of the report revenue managers were asked in both 2014 and 2017 \"which of the following ancillary revenues can your revenue management system account for?\" The findings show that in every single ancillary stream category measurement has risen and the number who reported that their system could not account for any ancillary revenues fell from 22.8% to 16.7%.

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Award-Winning Colorado Resort Gets A Concierge Technology Upgrade

Colorado destination Gateway Canyons Resort & Spa has selected ALICE's concierge technology, ALICE Concierge, to help the resort's concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection.

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Accenture Interactive, Marriott International and 1776 Launch the Travel Experience Incubator

Accenture Interactive, Marriott International, and 1776 , a leading global incubator and network for startups, today announced the launch of the Travel Experience Incubator, a new program designed to discover and foster startups working on innovative technologies and solutions to improve the travel experience. The incubator will bring together the hospitality industry expertise of one of the world's most innovative companies, Marriott International, and its official Travel Experience Incubator partner, Accenture Interactive, along with participating startups, to co-create unique and inventive new experiences for travelers.

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Revenue Strategy Forum Hong Kong Prepares Hoteliers for the Next Wave of Challenges

The smartest minds in hotel revenue management will convene 11 October for the third annual Revenue Strategy Forum (RSF) Hong Kong, to discuss ways hotels can optimize their pricing and distribution in the face of an increasingly dynamic marketplace and new industry challenges. Hotel ICON will host the daylong conference, which will feature insights from leading hospitality executives and the founders of co-host Duetto.

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Business Travel Responsible for $547 Billion in U.S. GDP in 2016, Creates Over 7.4 Million Jobs

A new report issued today at GBTA Convention 2017 by the GBTA Foundation, the education and research arm of the Global Business Travel Association, in partnership with American Express Global Business Travel (GBT), highlights the positive economic impact business travel has on the nation's economy. The study, titled 'The U.S. Business Travel Economic Impact Report,' reveals business travel was responsible for about 3 percent ($547 billion) of U.S. GDP in 2016. Additionally, the research found that for every 1 percent change in business travel spending, the U.S. economy gains or loses 74,000 jobs, $5.5 billion in GDP, $3.3 billion in wages and $1.3 billion in taxes.

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Booking.com Data Reveals a Tech-Led Focus Gives Holiday-Makers the Ultimate First 24 Hours

The first 24 hours[1] of a holiday are crucial, with nearly half of travellers (46%) believing that the first day sets the tone for the rest of the holiday, and just over one in three (36%) going as far to say that these hours can make or break their trip.

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Groupize Releases Eye-Opening E-Book for Travel and Procurement Professionals at GBTA 2017

Groupize, the award-winning provider of innovative, simple meeting solutions today announced the release of their most inspiring e-book yet titled, Simple Meetings: The Last Piece of the Puzzle. The 20-page guide is a must-read for travel and procurement professionals and examines the economic and business impacts of the simple meetings category on duty of care, policies, security, rogue spend, visibility, and employee/attendee experiences.

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Rotana celebrates 25 years of success and growth

Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, marks a historic milestone as its completes 25 years of supporting tourism and hospitality growth in the region. One of the largest hospitality employers in the wider Middle East, Rotana supports thousands of direct and indirect jobs throughout the region, with the company's relentless growth and expansion over the past quarter century having contributed immensely to promoting economic growth, diversification and job creation in countries across the region.

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Say Hello to AMIGo: Atlas Travel's Mobile Travel App

Atlas Travel, an award-winning, full-service travel management company in Marlborough, MA, is proud to announce the newest value to clients and travelers, AMIGo. AMIGo, Atlas' Mobile Information on the Go, is powered by mTrip, an award-winning mobile travel industry leader, and will be showcased at the upcoming GBTA Convention 2017 in Boston from July 15 - 19th. AMIGo ensures that travelers always have critical travel information at their fingertips, as well as easy access to 24/7 travel support.

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The Parking Spot Awarded Project ICARUS National Gold Medal for Sustainability

The Parking Spot, the nation's largest owner and operator of near-airport parking properties, is proud to announce it has received the Project ICARUS National Gold Medal for its companywide sustainability efforts.

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The Parking Spot Awarded Project ICARUS National Gold Medal for Sustainability

CHICAGO (JULY 16, 2017) The Parking Spot, the nation's largest owner and operator of near-airport parking properties, is proud to announce it has received the Project ICARUS National Gold Medal for its companywide sustainability efforts.

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Americans to Top $100 Billion in Vacation Spending This Summer

Americans are spending more on summer vacations this year, topping $100 billion for the first time, according to the eighth annual Allianz Travel Insurance Vacation Confidence Indexreleased today by Allianz Global Assistance. This is the first time in the survey's eight year history that vacation spending has surpassed the $100 billion mark and represents a 12.5 percent increase over last year.

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INTEREL Improves Guest Experience And Operational Efficiency At Palazzo Versace Dubai Through Advanced Integration

Dubai -- INTEREL, the world's leading provider of integrated guestroom control and energy management systems for the hospitality industry, is working to connect the room with the operational staff.

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VacayHome-SiteMinder partnership opens new doors for vacation rental property managers

Two weeks after revealing its rebrand, VacayHome Connect (formerly VacayStay Connect), the leading Chicago-based vacation rental home distribution provider and one of the largest global providers of instantly-bookable vacation rental inventory, today announces it has partnered with SiteMinder, the global hotel industry's leading cloud platform, to enable mutual customers to capitalize on the booming $100 billion vacation rental market.

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EyeforTravel Announces Partnership with SimpliFlying Airline Marketing Innovations Lab

EyeforTravel has partnered with Simpliflying to create an exclusive 2-day Airline Marketing Innovations Lab, taking place alongside the 19th Annual North America 2017 Summit on the 19th and 20th October at the Mandalay Bay Las Vegas.

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Calling All Travel Start-ups & Innovators!

Does your travel company have what it takes to succeed in travel? Is your product or app a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel Awards taking place in Las Vegas on October 19th- 20th, as part of EyeforTravel's North America 2017 Summit.

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The Unbound Collection by Hyatt Launches New Campaign Centered Around Rising International Music Star Dua Lipa

The Unbound Collection by Hyatt, a global collection of unique and independent stay experiences, is celebrating the art of storytelling through a new campaign featuring behind-the-scenes content from Dua Lipa's \"New Rules\" music video shoot. The short form videos highlight exclusive footage of the artist's and video director Henry Scholfield's creative vision and inspiration. The multiple pieces of content are set to be released today and throughout the month across Hyatt social channels. Themes include the music video casting process, Lipa's interaction with fans, a live performance inside Nina's House at the hotel, and an exclusive interview with the artist on her music and personal experiences that inspired her new album.

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Hilton Announcement: The Workplace Of Tomorrow Thrives

At Hilton, our mission is simple - to be the most hospitable company in the world. Providing exceptional experiences to our guests day-in and day-out is our top priority. At the front line of delivering that authentic hospitality are 360,000 Hilton Team Members around the world who are the key to our company's success.

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Growth in Mobile Usage for Hotel Stays Presents Opportunity, Challenge for Hoteliers, J.D. Power Finds

Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a competitive price. According to the J.D. Power 2017 North America Hotel Guest Satisfaction Index Study,SM released today, incorporating mobile apps and functionality into a hotel stay is associated with higher guest satisfaction. Integrating this technology also makes guests more willing to share their positive hotel experiences on social media.

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[Infographic] Koddi's Top Metasearch FAQs

Our friends at Koddi know a thing or two about metasearch - and, most importantly, they know what hoteliers want to know about metasearch.

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[Infographic] Majority of Travelers: Need to Use Mobile Devices on Holiday Stronger Than Cybersecurity Risks

University of Phoenix today released the results of its summer travel cybersecurity survey, which found that while half of registered voters worry about cybersecurity risks while on vacation, 55 percent feel that the need to use personal devices outweighs those risks.

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Business travelers expect to manage travel on all devices.

The 4th edition Egencia Business Travel and Technology Survey additionally finds nearly half of global business travelers want perks such as in-flight Wi-Fi to stay productive.

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What Influences OTA Content Score?

Although a great deal of hotel brands are making a strong push for direct bookings, it is also important to convert OTA consumers. In order to be found/seen in OTA search results, your property will need to rank highly amongst other properties. This rank is determined by OTA content score, and there are numerous factors that effect it. Hotel marketers should make sure they have the following bases covered in order to increase their content score on OTAs and therefore increase conversion.

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Yotel pushes the affordable luxury agenda

The hard brand Yotel is at the front line of luxury affordable accommodation. Heavily associated with airline travel and inspired by the compact accommodation of Japanese hotel cabins, Yotel's cabins are designed around their guests to provide them with the maximum comfort and luxury at a fraction of the cost of more typical hotels. Conceived of by founder Simon Woodroffe after he was upgraded to first class and realised the possibilities of creating small-scale luxury accommodation, Yotel opened its first hotels in London at Gatwick and Heathrow airports in 2007, with its next property welcoming guests in Amsterdam's Schiphol Airport in 2008.

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Competition - The biggest challenge to revenue management strategy

The effect of competitors is the biggest headache revenue managers face when creating their pricing and distribution strategies according to the new Aggregating Data Streams for More Effective Revenue Management report from EyeforTravel, which is free to download now.

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The Raphael Hotel Earns 20% Increase In Website Conversion

Brewer Digital Marketing, a leading provider of innovative hotel software tools that serve more than 10,000 hotels worldwide, announced the launch of The Raphael Hotel's new website. This historic Kansas City boutique hotel is part of the Autograph Collection by Marriott International, and managed by Lighthouse Property Management.

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The Common Online Guest Journey Begins With Only a Room Booking Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities Booking for Independents

The discerning guest travels to full-service resorts for much more than the room. Unfortunately that is all that most online booking systems deliver.

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Tap! Tap! Go! The New RedRoof.com Enables Travelers to Go from Road to Pillow with Fast, Easy and Intuitive Booking Features

It is reported that 85% of U.S. travelers rely on mobile devices to plan and book their trips1 and 45% of them with smartphones said they would switch sites if it takes too many steps to book or get desired information2. Travelers have spoken and Red Roof listened booking affordable, comfortable hotel rooms with Red Roof has never been easier! The new RedRoof.com, with fast, easy and intuitive booking features, enables travelers to go from road to pillow quicker than ever. Built on a mobile-first, best-in-class design platform, the site is easy to follow and understand. It includes \"smart\" features that store travel preferences and booking habits; it knows everything about the traveler, where they are and where they are going, allowing travelers to book while on-the-go to secure the best rate with a simple \"Tap! Tap! Go!\"

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HITEC Puts Spotlight on Startups to Watch - hotelbusiness.com

In order for the industry to thrive, we need innovation and entrepreneurship. As a nonprofit association, HFTP has a mandate to make the industry better for everyone. We believe that these issues are so important that we even helped start an investment fund, Wayfare VC LLC, which only invests in companies in our verticals. As far as we can tell, this has never been done by any nonprofit in any industry, said Wolfe. Our latest projects are in the areas of data privacy, block chain, standardsor lack thereof. HFTP is currently in discussions to start a hospitality accelerator that will be global. If it comes to fruition, it will likely encompass all hospitality areas from sleeping accommodations, private clubs, foodservice, casinos, cruise lines and even transportation.

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More than 50 Percent of Travelers Are Looking for Help and Inspiration When Planning a Trip - Expedia Reports

A new study commissioned by Expedia Media Solutions, the advertising arm of the Expedia group, and conducted by Northstar Research Partners, explores the motives and behaviors of travelers across eight countries to uncover travel trends. Released today at the DMAI Annual Convention, the Multi-National Travel Trends study provides a snapshot of the preferences, priorities, attitudes and influences of online travelers from Australia, Canada, China, France, Germany, Japan, the U.K. and the U.S.

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Heart of America Group Selects Broadvine to Revolutionize Reporting and Analytics

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based Reporting modules, including Labor Management, for Heart of America Group, one of the premier design, construction, and management companies in the Midwest.

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Hotels Train Workers in the Personal Touch | nytimes.com

Technology, some hotels are finding, has its limits. Technology cannot hug a repeat guest, said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich. That is the reason his company, which manages several hotels, has been running a training program for some of its managers and other staff members to improve their hospitality skills, connect with local business leaders and learn more about local tourist offerings. Similar programs are sprouting in other cities, involving not just hotels but also restaurants and even cities themselves, which see the personal touch as giving them a competitive edge. For business travelers, in particular, talking to someone knowledgeable about a city can lead to a good restaurant. And it can also help expand business leads.

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Announcing FindHotels.nyc New Booking Platform for NYC Hotel Association Members

The more than 60 million visitors who travel annually to New York City now have a better way to search and book hotel accommodations in the Big Apple: FindHotels.nyc a full service, one-stop booking site featuring all of New York City's best hotels.

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Is Scottsdale and Papago Park an untapped gem for US families looking to vacation?

Sun, sand and iconic Western-style buildingswhat's not to love about Scottsdale, Arizona.

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Four Seasons Announces 2018 World of Adventures Private Jet itinerary

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today unveils World of Adventures, a new 2018 Four Seasons Private Jet experience set to take flight from October 19 to November 11, 2018. From the Seychelles to the Galpagos, experience the rare, the wild and the beautiful on this trailblazing voyage across eight countries.

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Oaks Hotels & Resorts says n ho to Chinese gui bn' program

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, is delighted to officially announce the launch of its Chinese 'gui bn' program across selected properties next month.

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Tourism Innovation Relies On Leadership And Experimentation | tourism-review.com

Tourism innovation is one of the hot topics discussed among the travel stakeholders these days. Therefore, the annual Francophone E-Tourism Meeting, which took place in June in Valais, Switzerland, focused on the very question How to innovate tourism? 25 experts from Quebec, Wallonia, France and Belgium discussed the topic for three days and released a list of ten factors that affect tourism innovation the most. Leadership is essential. Be it a committed tourism office director, an elected official or a business leader, there always need to be someone responsible for moving the innovation forward. Strategic vision is another crucial factor. Even though sometimes the tourism innovation is impromptu, its development is always linked to an established strategy. What is a leader with a vision without any trust. Innovation of the destination, or travel business heavily depends on the trust of the people.

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Halal Tourism Getting Stronger Than Ever | tourism-review.com

In 2007, Euromonitor International reported that halal tourism had a great potential and was likely to boom in the coming years. The estimate was right. Since then, the number of Muslim travelers around the world have been on the rise. A report by Reuters in 2014 estimated that Muslim travelers globally had spent a whopping $142 billion on travel and vacation, excluding Hajj and Umrah. Only travelers from China who spent around $160 billion and travelers from the U.S. who spent about $143 billion that year were bigger spenders than Muslim globetrotters. Halal tourism was the third-largest industry that year and accounted for about 11% of the total amount of money spent on travel in 2014.

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Tokyo To Turn Cruise Ships Into Hotels During 2020 Olympics | tourism-review.com

Japan authorities reported on their plans to use their cruise ships as hotels during the much-awaited 2020 Summer Olympics. According to governmental sources cited by Japan News, the Japanese government is currently progressing well in their goal to make cruise ships function as hotels. This innovation is planned for the Olympic and Paralympic Games in Tokyo. As of now, Japanese laws do not allow cruise ships to moor for more than 15 days. The only exception was the Queen Elizabeth 2 liner, which could accommodate more than 1,500 people. It stayed for 65 days during the Exotic Showcase in Yokohama in 1989.

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China's Wanda steps back from theme park, hotel drive with $9.3 bln Sunac deal | cnbc.com

Dalian Wanda Group said it would sell Chinese tourism projects and hotels to Sunac China for $9.3 billion, marking a step back for the property giant from its theme park ambitions. ADVERTISING The sale the second-biggest real estate deal ever in China according to Reuters data is however expected to help Wanda cut its debt pile and strengthen its case for a listing on the mainland after it delisted from Hong Kong last year. Wanda said it would sell 91 percent of 13 cultural tourism projects, that typically include theme parks and leisure complexes, as well as 76 hotels to the acquisitive Tianjin-based developer Sunac for a total of 63.18 billion yuan.

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Lodging Interactive Integrates Live Chat Services Into Facebook For Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the integration of its fully managed CoMMingle Live Chat services into Facebook's social media platform. As a result hoteliers can now benefit by providing Live Chat services to consumers when they visit their hotel's Facebook page.

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Visa Services 2.0

If you've ever started a visa application online and lost your progress when you switch programs or devices, you know just how frustrating it can be to start from square one. Wouldn't it be amazing to never have to worry about this again?

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Smartvel wins the first prize to the Best Travel Tech Startup 2017 in Spain

Smartvel, a technology Startup and content solutions supplier for Smart Cities, Tourism enterprises and Connected cars, has won the AgoraNext's 2017 Touristech Award to the Best StartUp.

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HEBS Digital Offers New Monthly Payment Options for Website Design and Technology That Allow Hoteliers to Utilize their Approved OPEX Budget in Lieu of Capital Expenses

Many hoteliers know that they need a new responsive website and revamped digital presence, yet they don't have CAPEX budget left for the year. Instead of putting the most important and profitable revenue stream in danger by waiting for the next budget cycle, HEBS Digital offers new monthly payment options for website design and technology that allow hoteliers to utilize their approved operational expense budget (OPEX) to start increasing direct website revenues.

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ROC RECAP: Highlights from HSMAI’s Revenue Optimization Conference (ROC) Americas 2017

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Omni-Channel Strategies for Hotels

Today, travelers are increasingly using their mobile devices to research their trip, book their accommodations, manage their travel plans, and more. This is why it's so important for hotels to adopt omni-channel strategies and connect with their guests digitally as well as through traditional means. This white paper will outline what an omni-channel strategy entails and why text and mobile engagement are an essential part of it.

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Hilton's Tru hotels are millennial-friendly and low budget - curbed.com

Lookout Airbnb, Hilton's trying to woo the millennial market with a new line of low-cost hotels that put craft beer and hangout space front and center. Tru hotels dial down costs with easily cleanable rooms that are 20 percent smaller than average and located outside of expensive cities. To sweeten the pot for millennials, the hotels are new construction (a deviation from the norm for the price-point) and feature large communal lobbies with bright colors, a 24/7 bar, pool tables, and workspaces, according to the Wall Street Journal.

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Hold Your Horses! U.S. Hotel Developers Waiting For Cuban Tourism Windfall - bisnow.com

Though it has been two years since U.S. President Barack Obama and Cuban President Ral Castro restored diplomatic relations between their respective countries (a move President Donald Trump is itching to reverse), American developers are still evaluating whether the Caribbean's largest island and third most popular tourist destination is worth their capital investment.

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University of Phoenix Survey Finds the Need to use Personal Devices on Vacation Outweighs Cybersecurity Concerns for Majority of Registered Voters

University of Phoenix today released the results of its summer travel cybersecurity survey, which found that while half of registered voters worry about cybersecurity risks while on vacation, 55 percent feel that the need to use personal devices outweighs those risks.

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What will the Hospitality Industry look like in 2030?

Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By 2030 the hospitality industry will have experienced many changes. EHL's Lausanne Report can help gain a better understanding of what to expect, and help prepare for the future.

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Why hotel distribution is no longer a job, but a button | By Mateus Coelho

I read an article recently about the slow demise of publishing. It looked into how publishing is hardly still an industry in today's day and age, thanks to platforms such as Wordpress which have empowered anybody, from any professional background, based anywhere in the world, to be a publisher of their own content to a mass audience and in an instant, no less.

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Future Traveller Tribes 2030, Understanding Tomorrow's Traveller - An Amadeus Report

For several decades now, the notion of differentiation between groups of consumers on the basis that they have different characteristics that make them suitable for different products, services and marketing messages has been a well-accepted part of marketing practice. Such groups, which can be referred to as 'segments' or 'tribes', can be differentiated on features such as geographical location, product needs, demographics, product consumption occasions, and others.In recent years, much has been written in the marketing trade press about the latest 'segment of one'. This refers to the idea that modern consumers increasingly demand the kind of personalization in delivery of products and services that successfully treats each consumer as an individual. We believe that considering types of customers is still a valid exercise, and will continue to be so for the foreseeable future.Back in 2006, Amadeus looked ahead to the world of 2020 and developed Traveller Tribes 2020, a report in which 4 travel groups were designed. Those types of tourist were built largely from functional building blocks such as demographics, nationality and travel behaviour (business versus leisure). Over the past ten years we have seen considerable evolution in societies and technologies, and an increasing awareness of complexity. We occupy multiple roles in our lives, each carrying different responsibilities and requiring different forms of support from brands. Fast-forwarding now to 2015 and the fast-evolving world of technology around us, we believe a new approach is needed.We are now looking at the year 2030 and we have tried to anticipate the types of travellers who will be relevant 15 years from now and we have built our new tribes on the basis of more fundamental and relevant building blocks: we have taken a \"psychographic\" approach, forming new sets of travellers on the basis of their broadly similar outlooks on, expectations of and objectives for their travel. The traveller tribes are

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Derby Hotels Collection Partners with iRiS Software Systems to improve their Guest Experience and Innovation

Leading enterprise platform and guest facing software developer, iRiS Software Systems, has been selected by prestigious Spanish hotel group Derby Hotels Collection to provide the hotel group's guest facing solution. With 14 hotels across Barcelona, Madrid, London and Paris, each hotel has its own unique charm, character and cultural heritage.

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TOPHOTELSUPPLIER, the first online directory of leading hotel suppliers

TOPHOTELPROJECTS is very proud to announce the launch of TOPHOTELSUPPLIER, the first complete online directory for leading suppliers throughout the global hospitality industry.

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What Next-Level Hotels Have in Common: 5 Podcast Takeaways - skift.com

Our most recent podcast centered around the ways extraordinary hotels are trying to meet the demands of discerning travelers: with an emphasis on local food, curated experiences, thoughtful design, and even a touch of quirkiness. We heard from some of the pros who specialize in connecting travelers with standout hotel experiences. James Lohan and Tamara Heber-Percy are the founders of Mr. and Mrs. Smith, a travel club that started out as a guidebook featuring under-the-radar boutique hotels. We also interviewed Claus Sendlinger, CEO and founder of Design Hotels.

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UK's Hospitality industry's rapid growth under threat without Government support, report claims - telegraph.co.uk

The hospitality industry's stellar growth since the financial crisis could be halted and start to fall by 2021 if the Government continues to overlook it, a new report has suggested. Research by Ignite Economics, carried out for the British Hospitality Association, has predicted the sector's workforce could begin to drop by 2021 with the contribution it makes to the economy also falling as cost pressures from wages and business rates bite alongside a potential labour squeeze once the UK leaves the EU.

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Infographic: How Britain likes to travel

Did you know that 7 out of ten UK households took a holiday in the past year? Or that 76% of Brits prefer to book their next holiday online? Brits love to travel. Escaping our typical gloomy weather every year, is to us, as natural as putting the kettle on after a hard day's work (54% of us even take our tea bags on holiday with us!). But where do we like to go? How do we get there? Who do we take? Here, Panoramic Villas, have explored how us Brits like to holiday. Check out the infographic below.

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Scenic Hotel Group to Leverage ReviewPro's Guest Intelligence to Deliver Memorable Experiences

ReviewPro announces a new partnership with The Scenic Hotel Group in New Zealand to help properties across the entire group enhance the guest experience. All 18 properties will now have access to in-depth analytics from ReviewPro's Online Reputation Management solution and Guest Satisfaction Surveys to drive improvements and boost guest satisfaction. 100% New Zealand owned and operated, The Scenic Hotel Group prides themselves on offering true Kiwi hospitality at the hotels in New Zealand, Tonga and Niue. Consisting of three brands Heartland Hotels and Scenic Hotels, Suites & Resorts plus the Te Waonui Forest Retreat, the group offers distinct levels of quality, comfort and value.

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The HVS Asia-Pacific Hotel Operator Guide 2017

It is with great pleasure that I share with you our fourth annual Asia-Pacific Operator Guide, data as of 31 December 2016. This fourth edition will continue to serve owners as a reference for which operator has a strong presence in their home market and in potential future markets further ashore as well as key feeder markets across the region. As more brands are created and/or introduced to the region, owners need to navigate a more complex environment. At the same time, M&A activities have created larger companies with a very large portfolio of brands. At the same time, we see operators building pipelines with limited-service brands that are easier to scale. Which operator to choose?

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Coast & Country Hotels Joins HotelREZ

Coast & Country Hotels, part of the Shearings Leisure Group, has extended its hotel distribution to the Global Distribution Systems (GDS) for the first time ever, joining HotelREZ Hotels & Resorts' HO chain code.

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Cambodian Shinta Mani Hotels Announce Rebranding of Existing Hotels

Shinta Mani Hotels, Cambodia's leading luxury boutique hotel group has embarked on an evolutionary journey that will rebrand its existing two properties, Shinta Mani Club and Shinta Mani Resort on 1 July. Development plans include two unique and exquisite new properties in collaboration with acclaimed designer and architect Bill Bensley, to open in late 2017 and mid 2018 respectively.

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Rosewood Hotels & Resorts Unveils Rosewood Conversations

Rosewood Hotels & Resorts today debuts Rosewood Conversations, a new, interactive digital platform that celebrates Rosewood's distinctive destinations through the lens of the world's most distinguished personalities, local tastemakers, and traveler insiders. The online hub rosewoodhotels.com/conversationsbrings Rosewood's A Sense of Place philosophy to life with conversational content from a rich network of creative talents, bold personalities, and travel and lifestyle journalists who intimately know Rosewood locations.

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Trump hotel in Toronto switching to St. Regis brand - travelweekly.com

The Trump International Hotel and Tower Toronto will be rebranded as a St. Regis. The hotel's owner bought out Trump Hotels' management contract and sold the 261-room hotel this week. InnVest Hotels LP bought the 65-story property from JCF Capital for an undisclosed and will temporarily rebrand the property as the Adelaide Hotel Toronto while the property undergoes a renovation. Once the upgrades are completed, the property will be renamed the St. Regis Toronto.

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Cabin Raises Over $3 Million in Seed Funding and Launches Moving Hotel

Cabin, the first hospitality transportation company on a mission to make the most of every waking and sleeping moment, today announced it has secured $3.3 million in seed financing and launched a moving hotel. Cabin's one-of-a-kind overnight travel experience enables people to reclaim their time while saving money by consolidating both transportation and accommodation into one simple and delightful experience.

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Why pop-up hotels are in fashion - JLL Real Views

Staying in an air-conditioned luxury shelter at a music festival or a bespoke yurt in the Andes seemed like a distant thought even just a few years ago.

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Hyatt Announces Leadership Transition Following Successful Integration of Miraval Group

Hyatt Hotels Corporation (NYSE: H) today introduced a new leadership structure for Miraval, the renowned provider of wellness and mindfulness experiences, which Hyatt acquired earlier this year.

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June

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HITEC's Canadian Debut Draws Largest Conference Attendance in 45 Year History

Hospitality technology professionals from around the world gathered this week in Toronto, Ontario Canada to explore the industry's best practices and latest innovations at the world's largest and oldest Hospitality Industry Technology Exposition and Conference (HITEC). Produced yearly by international association Hospitality Financial and Technology Professionals (HFTP), this year marked the 45th anniversary since HFTP brought its HITEC brand to life in 1972. HITEC Toronto was held from June 26-29, 2017 at the Metro Toronto Convention Centre.

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Why is the Hospitality Industry in Japan Steadily Growing?

The Japanese have a term called \"Omotenashi,\" which signifies the traditionally correct and proper way to treat a guest, and it is this term that has become somewhat of a guiding principle for much of the island nation's hospitality industry.

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RLHC Updates Rewards App and Adds In-Room Apple TV Experience

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today is launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels within its brands, including a new in-room Apple TV experience and updated Hello Rewards app with new check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform integrated with the hotel's property management system.

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Sertifi Takes Frictionless Business Global with International Payments via CyberSource Payment Management Platform

Sertifi, a leader of the frictionless business movement, today announced it is integrating CyberSource payment acceptance capabilities into Sertifi Closing Pro+ to offer hospitality organizations around the world the ability to capture international digital payments at the time of eSignature.

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Marriott & Starwood Rewards Programs Unveil Master Classes

Whether you want to learn how to whip up edible works of art, consistently drain the bottom of the net, or perfect your backswing, Marriott Rewards and Starwood Preferred Guest (SPG), are making it all possible with the new master class series. Available exclusively for members as a result of Marriott International's unrivaled roster of global brands, property amenities, and partnerships, these one-of-a kind, sought-after learning experiences are designed to be highly personal interactions with superstars in sports, culinary, entertainment and lifestyle. The first collection in the ongoing global master class series features hands-on learning experiences with basketball great Dwyane Wade, Hall of Fame golfer Annika Sorenstam, celebrated chef Eric Ripert and legendary surfer Laird Hamilton. These unique elevated experiences are in addition to the thousands of other experiences already offered on both Marriott Rewards Moments and SPG Moments platforms.

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Le Pavillon Hotel Implements dormakaba Mobile Access in Combination with OpenKey App

dormakaba, one of the top three companies in the global market for access and security solutions, announced New Orleans' historic Le Pavillon went live with dormakaba's mobile access electronic door locks integrated with OpenKey app to enhance guest convenience.

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French Travelers Will Travel More This Summer | By tourism-review.com

At the beginning of the summer season, tourism professionals have noticed a sharp rise in the amount of vacations booked by French travelers. This is a recovery that mainly benefits the foreign destinations. According to tour operators and other tourism stakeholders, the number of French travelers leaving for summer vacation will be bigger than last year and they will be traveling more abroad, mainly to Southern Europe and Maghreb. There has been a sharp rise in the number of vacations among French tourists this summer. It is very clear and very significant since we have not seen this level of intention since the beginning of the financial crisis in 2008, Jean-Pierre Mas said; Jean-Pierre Mas is President of Entreprises du Voyage, a professional federation which monitors the reservations made with 850 French travel agencies.

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Hampton by Hilton Celebrates Great Outdoors Month with Growth in Popular Adventure Travel Destinations

Hampton by Hilton debuts 22 properties to its growing portfolio just in time for Great Outdoors Month. The new hotels, including Hampton Inn by Hilton Gatlinburg Historic Nature Trail in Tennessee, Hampton Inn & Suites by Hilton Asheville Biltmore Village in North Carolina, Hampton Inn by Hilton Fort Lauderdale Pompano Beach in Florida and Hampton Inn & Suites by Hilton at Wisconsin Dells Lake Delton, offer high-quality accommodations in some of the nation's top travel destinations known for pleasant weather and outdoor attractions.

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Paymentwall opens $524 billion market for the travel industry

HITEC Conference, Toronto, Canada June 28, 2017 Paymentwall announced today that every hotel, booking engine, cruise, car and boat rental business owner from United States and Canada will now be able to get instant access to untapped markets in Asia, Europe, Africa and Latin America.

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Sonesta Launches Their Biggest Loyalty Promotion Ever With one Million Point Sonesta Travel Pass Sweepstakes

June is the \"official\" start of the summer vacation season and Sonesta is celebrating by giving away one million Sonesta Travel Pass points; the biggest and most exciting loyalty program offer the brand has ever extended.

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Revenue Optimization Conference (ROC)

For fourteen years, HSMAI's Revenue Optimization Conference (ROC) has been the place where hotel revenue leaders unite for education, collaboration, and innovation. Annually, this conference delivers the most compelling and comprehensive revenue management event for the hotel industry, and convenes more than 600 key stakeholders to address the most critical trends affecting revenue management in hotels today. With powerful educational and networking opportunities, this is the can't-miss conference of the year for learning and engagement.

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Get smarter with the Smart Travel Data Series Content Pack

Effectively utilizing data and analytics for travel brands in the 21st Century will not just be a case of improving performance, it will be a matter of survival. Therefore, EyeforTravel has been researching how data is changing the face of travel through a series of investigative reports that will help brands understand how to effectively gather, understand and utilize the vast and constantly expanding universe of information.

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How Monscierge and Accor Hotels Increased Revenue and Guest Satisfaction Scores

When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff \"If you could change one thing about the operation of your hotel, what would it be?\" Without hesitation, he said \"I'd kill the cheeseplate. Every day I deliver complimentary cheeseplates as welcome gifts to our VIP guests, and every day I'm the guy that later discards most of all of them totally untouched. If I could tailor the welcome gifts to something each guest truly valued, they would feel cared for, I would feel more invested in the people I'm caring for each day and we'd reduce significant waste at the hotel. Everyone wins.\"

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PureHD Launches Revolutionary AndroidTV Platform with DISH Network

PureHD is pleased to announce the deployment of the DISH Network Interactive Platform Evolve, powered by AndroidTV. PureHD, a leading provider of Free-to-Guest (FTG) services in the hospitality marketplace, has installed the product in several sites in New York, Dallas, Washington DC, and Denver area. PureHD has several more installations scheduled in Boston, Baltimore, Minneapolis, and San Francisco.

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RLHC Selects ElevenOS to Deliver Automatic Wi-Fi Connection to its Hello Rewards Members

Portland, Ore. Eleven, the cloud-based guest Wi-Fi management leader was selected as the central Wi-Fi authentication platform provider for RLHC (Red Lion Hotels Corporation). The implementation of ElevenOS means Hello Rewards members log in once with their loyalty membership credentials and receive free, premium Wi-Fi automatically at RLHC properties across the U.S.

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Industry's weapon of choice emerges to battle OTAs for direct bookings

Cendyn, the most integrated CRM provider in the hospitality industry, is proud to announce the international debut of the company's flagship enhanced loyalty solution, eLoyalty. Created specifically for hotels, it gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.

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Infor Hospitality Continues to Gain Momentum

Infor, a leading provider of beautiful business applications specialized by industry and built for the cloud, today announced the continued momentum of Infor Hospitality. Hospitality-specific applications for the gaming, restaurant and hotel industries that deliver increased organizational visibility, modern user interfaces and flexible deployment options contributed to the welcoming and expansion of relationships with more than 3,000 organizations in fiscal year 2017.

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Meeting of the digital travel industry: 8th VIR Online Innovation Days at the Marshall Haus at Messe Berlin

How will artificial intelligence change life in the future and in particular how will it affect the tourism industry? That was the topic discussed by speakers and guests attending this year's VIR Online Innovation Days, which took place on 21 and 22 June 2017 at the Marshall Haus on the Berlin Exhibition Grounds. ITB Berlin was the co-host and partner of this event at which the speakers focused on the use of and future of artificial intelligence in the travel industry. Thus, metasearch engines for booking flights use chatbots to communicate with their customers via Skype and Facebook Messenger, and in the sports industry electronic pulses are now being used to correct runners' foot strike.

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Associated Luxury Hotels International (ALHI) Expands Global Options with New Members in Ireland and England, and First Hotel in Scotland

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its Global portfolio with the recent addition of three luxury-level resorts in Europe to its distinguished membership portfolio. This includes: ALHI's first member in Scotland, the 5-Star-quality Cameron House resort on the banks of Loch Lomond; the 5-Star-quality The Kildare Hotel, Spa & Country Club (\"The K Club\"), situated on 550 acres of lush Irish countryside in Kildare, Ireland; and the luxurious and historic The Belfry Hotel & Resort, nestled in over 500 acres of rolling countryside in West Midlands, United Kingdom. The announcement was made by ALHI's Chief Sales Officer Mark Sergot.

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Angie Hospitality Introduces Advanced Voice-Command Technology to the Hotel Industry with Official Website Launch

Angie Hospitality, creator of Angie, the world's first interactive 24-hour guest room assistant, Wi-Fi and room control technology solution, today announces the official launch of its newly-developed corporate website, designed to bring Angie's full suite of capabilities to the forefront of the hotel industry. The first phase of this highly informative and interactive website offers key decision makers detailed information on Angie's wide range of capabilities and benefits to hotel guests, as well as the value she can bring to hotel operations and revenue. The second phase of the site will also provide integration with angie.services, Angie Hospitality's password-protected online customer portal, in order to provide Angie's hotel partners with convenient access to personalized information and services.

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The D Las Vegas Increases Profitability and Efficiency with Revenue and Profit Optimization Solutions from The Rainmaker Group

The D Las Vegas (the D), a downtown Las Vegas-based casino hotel boasting unique and high-energy gaming experiences, is enhancing its profitability through the use of The Rainmaker Group's (Rainmaker's) guestrev and revcaster revenue optimization solutions. the D has gone live with both solutions, which are designed to help them leverage total guest value to maximize profit, as well as to gain deeper insights into competitor pricing through advanced rate shopping. the D is home to a two-level casino, 629 remodeled rooms and LONGBAR, the longest bar in Nevada, as well as various onsite dining and entertainment options, making the need for advanced revenue management data analysis a top priority for the property.

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NAVIS Releases Major Update to Flagship Reservation-Sales Software for Lodging and Hospitality

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced Narrowcast Cloud, a ground-up refresh of its flagship reservation-sales platform.

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Rosewood Hotels announce new Sao Paulo property by architect Jean Nouvel

The Rosewood Hotel Group recently announced plans for a new property to open in the Brazilian city of Sao Paulo. The new hotel and residence complex, named Rosewood Sao Paulo, will be housed in an impressively renovated building just off the city's main boulevard Avenida Paulista and will feature 151 guest rooms and 122 residential suites, two restaurants, two swimming pools and a spa centre. Spread over 22 floors, the 100m high tower was originally built in 1904 and was a maternity hospital located in the centre of the 27,000m2 Cidade Matarazzo complex, which contains historic buildings in the middle of Sao Paulo. The skyscraper takes the form of a terraced tower clad in a patchwork of bronzed grids, which are inset and pulled out alternatively to form terraced gardens, a scheme which is intended to emulate the surrounding landscape and provide a physical continuation of parkland and trees in the vicinity. Renowned French architect Jean Nouvel is responsible for the design of the tower and recently released some atmospheric renderings to give guest a taste of what is to come when the project is completed in 2019. His concept for the project is that the park surrounding the building will be seen to be occupying it: \"Matarazzo Park will have invaded a tower. Let's make one thing clear. The park tower will be regal and welcoming and it will be much looked at and envied. In its own distinctive way, it will say: follow me, live in style. Around Matarazzo at first, then a bit farther afield, trees will begin to mount their assault on the city.\" The hotel will also offer 100,000 sqft of meeting and event spaces, ideal for corporate travelers going to Sao Paulo on business. Residents and guests can avail of the terraces with spectacular views and indulge in the rooftop pool, an oasis in the middle of the city. Interiors will be designed by famed designer Philippe Starck. The property will be a fantastic new addition to Rosewood's 44-strong hotel portfolio. The hotel is

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InterContinental Toronto Centre Hotel Boasts Luxury and Innovation with Installation of ASSA ABLOY Hospitality's Locking Solutions

Stockholm June 27, 2017 Prestigious, four-diamond luxury hotel, InterContinental Toronto Centre Hotel, announces the successful implementation of ASSA ABLOY Hospitality's industry-leading RFID locking solution and Visionline system to update and enhance overall property security at the glamorously-appointed 584-room property located in downtown Toronto, Ontario. The InterContinental Toronto Centre is managed by InterContinental Hotels Group, operator of 12 brands stretching over 100 territories and countries.

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StayNTouch Implements Its Mobile PMS at Filament Hospitality

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it's partnership with Filament Hospitality where it plans to deploy its Rover PMS and Zest products across its entire portfolio of hotels.

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IDeaS to roll out new revenue management solution and strategy services for Carlson Rezidor Hotel Group portfolio

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel companies, today announced a global partnership with IDeaS Revenue Solutions. The goal of the partnership is to increase revenue performance across the group's seven leading brands and more than 1,100 hotels. IDeaS Revenue Solutions is a leading provider of revenue management software solutions and advisory services.

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Verdant Unveils Verdant EI': Energy Management as a Service

Today at HITEC 2017, Verdant, a leader in commercial property energy management solutions is unveiling Verdant EI, the industry's first guestroom energy management service. Verdant EI combines the expertise of Verdant's energy management experts with cutting-edge cloud software to optimize energy savings in real time.

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Lodging Interactive Offers Free Live Chat Service with Every New Website

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its Independence Day promotion for Independent Hotels. Now through September every hotel that signs an agreement for a new website will automatically be provided with its fully managed CoMMingle Live Chat service at no additional cost.

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Meet Avvio at HITEC Toronto

Avvio's VP of Sales and Marketing, Rich Tuckwell, is exhibiting at the HITEC Toronto on 26 - 29 June.

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Micosense Networks: HSIA and OTT Combined in a Single Box

Microsense Networks is pleased to introduce a revolutionary product that offers a bundled solution to meet both of the above compelling needs. Yes, a single box offering seamless Wi-Fi connectivity inside the room that also connects to the TV through which guests can stream all their content from their mobile devices, iPad, Tablet and Laptop on to the room TV. Cover both needs at a fraction of the traditional cost!

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New Frontiers of Disruption to Highlight RSS 2017

Lee McCabe, Vice President of Alibaba Group, and Michael Saylor, President and CEO of Microstrategy, will deliver keynote addresses at the fifth annual Revenue Strategy Summit, (RSS), a gathering of thought leaders and practitioners who will examine disruptive forces reshaping the hospitality industry and how marketing and technology must evolve to meet new demands.

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Nearly 2,000 Travel Industry Leaders Expected at The Phocuswright Conference 2017

For nearly 25 years, companies at the forefront of digital innovation in travel have relied upon Phocuswright to shape the discussion, encourage healthy debate and introduce the latest innovations. This market intelligence will again drive an unprecedented program and speaker roster at the Phocuswright Conference Nov. 7 to 9 at the Diplomat Beach Resort Hollywood in south Florida when nearly 2,000 leading minds in travel will gather for networking and learning.Early-bird ticket pricing expires on Friday, June 30. To save $700 and be part of the future and hear what leaders predict will happen next, register today at www.phocuswrightconference.com.\"Change is inevitable, but understanding what interrupts the present and predicting future trends is what Phocuswright is all about. We gather decision makers and global C-level executives from every travel, tourism and hospitality sector,\" said Phocuswright president Simon Lehmann.The Phocuswright Conference gathers the world's most influential travel leaders to learn what technology has in store and what changes lie ahead. Thought leaders take Center Stage each day for pointed one-on-one conversations. Summit and Launch showcases the next wave of innovation in travel. And the innovator and exhibitor showcase offers one-on-one time with a roster of industry-leading companies. The most innovative startup, emerging and established companies take the stage during Summit and Launch to compete for accolades and fame. Summit features startup and emerging innovators, including the winners from Battleground: The Americas, EMEA and APAC. Launch proves that innovation isn't just for startups, featuring established companies that are breaking new ground and developing new technologies. The program is packed with market-changing innovations presented in a fast-paced, no-holds-barred environment. \"The Phocuswright Conference has delivered an unbeatable combination of compelling content, top-tier attendees and an electrified atmosphe

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Dayuse.com Recruits Three Talented Online Travel Industry Veterans

Dayuse.com Recruits Three Talented

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HFTP Announces Blockchain Technology Task Force

Hospitality Financial and Technology Professionals (HFTP) announced today that it is organizing a Blockchain Technology Task Force to prepare for the technology's future impact on hospitality. The task force will be chaired by Lyle Worthington, CHTP, CIO of The Student Hotel and the 2017 HFTP Global President.

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John Q. Hammons Hotels & Resorts Standardizes Multi-brand Portfolio on dormakaba Electronic Door Locks

MONTREAL dormakaba, one of the top three companies in the global market for access and security solutions, announced that John Q. Hammons Hotels & Resorts (JQH) standardized the guest room door locks on all of the company's hotel properties with dormakaba's Saflok electronic door locks.

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Mantra Group Launches New Masterbrand Mantra Hotels

Leading hotel and resort operator, Mantra Group, has united the Group's 128 properties across Australia, New Zealand, Bali and Hawaii, consolidating its multi-branded portfolio into a new single consumer brand, known simply as Mantra Hotels.

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PolyU Study Finds Review Features Influence Hotel Booking Intentions

Potential guests reading online hotel reviews are influenced by a range of underlying features when forming their booking intentions, according to Ph.D. graduate Dr Liang Wang, Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-researchers. In a recently published article, the researchers identify the six features that have the greatest influence on the booking intentions of business travellers in mainland China. They suggest that hoteliers could use those features ranging from usefulness to comprehensiveness to enhance their consumer review management and determine ways of more effectively influencing consumers' booking intentions.

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EyeforTravel North America (Las Vegas): Take the Opportunity to be a Travel Thought Leader

It wasn't long ago people traveled with physical maps, no smart phones and a lot of help from travel agents and books. Today personalized travel is the internet, machine learning and mobile devices!

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RLHC Continues Growth Momentum; Following Strong Q1, Company Has Added Another 39 Deals

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) is enjoying strong momentum as the second quarter comes to a close. Coming off of 34 deals in the first quarter, the company has closed an additional 39 deals since April 1.

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New Mobile Integration Technology from Phonesuite Helps Hotel Staff & Guests Achieve Continuous Connectivity Anytime, Anywhere

Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it is responding to consumer demand for \"anytime, anywhere\" communications by debuting new mobile integration technology at HITEC 2017. Phonesuite customers will now have the ability to download a free, SIP-compliant app to their smartphone that integrates with the Phonesuite IP-PBX , enabling hotel staff to communicate seamlessly without the need to be tied to the desk phone.

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SaveMyChairs Will Reinvent the Resort Pool Experience

SaveMyChairs has launched an innovative platform and mobile app that will change the future of the pool experience at resorts around the world. Launched today at the world's largest technology show for the hospitality industry - HITEC 2017 - SaveMyChairs will be getting a lot of attention from the industry this week for solving a universal problem that has troubled hoteliers for years.

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World's top 10 travel influencers, according to Forbes | cnn.com
Already seething with envy over travel bloggers who make a career out of being on permanent vacation? Best look away now. These social-media savvy sightseers are now clocking up so much online clout along with their air miles that annual Rich List compiler Forbes is taking notice. It's compiled its first Top 10 travel influencers list, bringing together some of the biggest names in the travel blogosphere. (Click through the gallery above to see the full list of 10). These jet-setters typically rake in cash to support their adventures via corporate sponsorship or paid promotions. Not all can boast the money-making prowess of self-proclaimed millionaire-on-the go blogger Johnny Ward.

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Eleven Announces Next Generation Guest Wi-Fi Experience

6/26/17, Portland, Ore. Eleven, the industry's pioneer in cloud-based guest Wi-Fi management software, announces new features, usability enhancements, and integrations to the ElevenOS guest Wi-Fi platform. Developing software that fits the needs of the market, Eleven is committed to building a platform that enables the next generation of personalized Wi-Fi experience that build loyalty.Simplify the User Experience with Dashboards and TemplatesHotel staff and brand-level IT administrators get a real-time 360-degree insight into Wi-Fi activity, including connected device types and status, guest usage, and revenue generated with ElevenOS' hospitality-centric dashboard. Wi-Fi usage and revenue reporting can be viewed at the individual property level, across areas of the hotel, including the conference center or across all properties to allow brands to optimize Wi-Fi performance for guest satisfaction.A simplified portal content editor provides templates to allow for consistent brand standards with some flexibility at the property level. Non-technical staff can configure authentication options, set up Internet service plans and pricing and add compelling images, messaging or even advertising to engage guests and drive revenue.Authenticate Once, Connect Automatically to Drive LoyaltyElevenOS offers the widest array of log-in options, including lifetime authentication with the Wi-Fi Alliance Passpoint HotSpot 2.0 specification to allow guests to log-in once and connect automatically thereafter. ElevenOS' pre-built integration with PMS and CRM systems mean loyalty members can be rewarded with free or premium, automatic Wi-Fi connection every time they arrive at any brand property.Connect Guest Devices to Cast Content to the In-Room TVSeventy-eight percent of guests want to stream their own content when staying at a hotel (eHotelier, 2017). With each guest carrying an average of three devices, the complexity of creating secure, automatic connection to the in-room TV, thermos

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Omni-Channel Guest Messaging and Engagement Solution Released at HITEC 2017

Benbria Corporation, the makers of the industry-leading Loop mobile guest engagement solution for hotels, unveiled enhancements to its product suite at HITEC 2017 as part of its Loop 2.0 release.

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Accor Hotels Find 5 Point Guest Satisfaction Increase Using Connect Staff by Monscierge

Hospitality technology firm Monscierge releases new platform-data statistics, detailing the impact on hotel revenues and guests satisfaction scores when hotel employees use Connect Staff by Monscierge. This digital tool is an application on Monscierge's Connect platform for workflow and communication management between various departments of a hotel, with data being captured at every touchpoint for business intelligence analyzation.

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HSMAI Foundation Emphasizing Innovative Knowledge Exchange in 2017

The Foundation of the Hospitality Sales and Marketing Association International (HSMAI) is focusing on several impactful initiatives this year.

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The OTA Shift

Let's face it, the OTAs are not getting any smaller. Online travel agent (OTA) bookings have steadily increased at the expense of hotels, taking advantage of a thriving digital travel market to strengthen their position and impose conditions in exchange for increased exposure - including 15% -25% commissions. The resulting rise in distribution costs and the pressure on those rates are challenging hotel owners and managers to maintain profit levels. Understandably, hotels prefer direct bookings.

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ENHANCING LOYALTY: BEST PRACTICES FOR CRM SYSTEMS IN ASIA-PACIFIC

Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and specifically software, played a more important role in improving what is ultimately the human experience of hospitality, both in terms of curating and providing it, but also in the way that customers express their gratitude for that experience in the form of loyalty.

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Cendyn debuts flagship loyalty solution for hotels at HITEC 2017

Toronto June 26, 2017 Cendyn, the most integrated CRM provider in the hospitality industry, is proud to announce the international debut of the company's flagship enhanced loyalty solution, eLoyalty. Created specifically for hotels, it gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.

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Nobu branches out from restaurants with Nobu Hotels

The team behind famed restaurant Nobu has set about involving themselves in another branch of the hospitality industry hotels and resorts. Fledgling brand Nobu Hotels is the brainchild of one of the most renowned names in cuisine, celebrity chef Nobu Matsuhisa, and his partners in the restaurant, including actor Robert DeNiro and chief executive officer Trevor Horwell, and the brand already have three properties open to the public the Nobu Hotel Miami Beach, Nobu Hotel City of Dreams in Manila and Nobu Hotel Caesars Palace, Las Vegas. Many more properties are set to open this year, with June appearing to be a busy month, just in time for the holiday season. Hotels in London and Ibiza are set to open in June, while October will see Nobu Hotel properties open in Ridyah, Saudi Arabia. 2018 will see new hotels will open in Marbella, Los Cabos, Chicago and Toronto. The locations point to one of Nobu's missions to have properties in exotic destinations and in gateway cities.

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Volara Provides First Voice-Based Guest Engagement Solution for the Hospitality Industry

Volara, the first voice-based hotel guest engagement solution that turns the Amazon Echo and Alexa into a powerful hotel business tool, announced today its deployment in 12 hotels nationwide. The firm's hotel-grade software connects guests to hotel staff and services by automated voice.

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Trainline.com, Heathrow Airport and App Annie talk app engagement

On July 3, 2017, leading experts from Trainline.com, Heathrow Airport and App Annie will come together to discuss the leading trends in mobile apps and how travel companies can use mobile to elevate their status to becoming the must-have travel companion.

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Phonesuite Launches Enhanced Brand and Intuitive Website Redesign to Reflect Company Excellence and Innovation

Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today unveiled a new branding initiative that encompasses both the company's outstanding reputation and tradition of excellence, as well as the innovation and focus on the future that will continue to drive hotel communications to answer operational objectives and elevate guest relationships. Phonesuite's new logo signifies the advanced, flexible and feature-rich products the company provides to hotels in every category, while the improved website will deliver a fresh creative look, modern platform, responsive web design and intuitive navigation.

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HSMAI Foundation Emphasizing Innovative Knowledge Exchange in 2017

The Foundation of the Hospitality Sales and Marketing Association International (HSMAI) is focusing on several impactful initiatives this year.

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Hampton by Hilton Real Travel' Campaign Embraces Relatable Moments Over Aspirational Ads to Unite Traveler Community

In time for busy summer travel season, Hampton by Hilton launched 'Real Travel,' a new marketing campaign inspired by the very real travel occasions most travelers experience on the majority of their trips.

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Next Story Group announces Kafnu, the future of shared spaces

Next Story Group, a company reimagining urban spaces, today announces Kafnu. Synthesizing the best aspects of co-working, co-living, hotel, retail and private club, Kafnu is a blended space designed for the new generation of creators, from entrepreneurs to remote workers to artists to global nomads. Two Kafnu urban community hubs will open in Hong Kong and Taipei before the end of 2017.

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Room Mate Hotels continues its European expansion with an eye on the U.S.

Room Mate Hotels, the Spanish global company founded and chaired by Kike Sarasola has opened a new hotel in Barcelona to continue its expansion in Europe, following the launch of three hotels in Italy and one in the Netherlands. Room Mate Hotels, which hosted more than 1 million guests in 2016, opens with Gerard its fifth hotel in Barcelona and the 22nd in the world.

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Softscribe Inc. Identifies Hoteliers' 5 Top Operational Challenges

Softscribe Inc., a leading hotel tech PR firm, identified 5 top operational challenges hotel operators encounter. Insights are gathered from a sample of customer-centric stories Softscribe Inc. created to increase technology sales for clients.

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hospitalityPulse Offers a Sneak Peek of pulseBooker During HITEC 2017

Attendees at this year's HITEC in Toronto, Canada will be introduced to the latest inspiring innovations from hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be unveiling its Internet Booking Engine (IBE) which complements the use of its FIRE (Feature Inventory Response Engine) solution. This new IBE is offered to FIRE users at no charge.

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Palmeraie Resorts partner with iRiS Software Systems to blend tradition with cutting edge technology

Starting with the Palmeraie Palace - the group's flagship hotel iRiS will be providing a responsive solution to enable guests to have hotel and brand information at their fingertips. This impressive service is available for any guest device: smartphone, tablet and laptop.

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Koloa Landing Resort at Poipu Selects Agilysys Solution Suite to Streamline F&B Operations and Enhance Guest Service

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Koloa Landing Resort at Poipu in Koloa, Hawaii, has selected a suite of software solutions including InfoGenesis POS, InfoGenesis Flex and rGuest Pay to streamline food and beverage operations and enhance guest service at the 306-unit luxury property.

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Midas Hospitality Selects Broadvine to Optimize their Portfolio Performance

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based application to optimize hotel portfolio performance for Midas Hospitality, one of the premier hospitality management groups in the Midwest.

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protel hotelsoftware and SHR Announce First-Ever CRS/PMS Whisper Technology Alliance

Sceptre Hospitality Resources, SHR, a leading provider of advanced distribution technology and creator of the best-in-class central reservations system, Windsurfer CRS, has partnered with global property management system (PMS) innovator, protel hotelsoftware, to bring hoteliers and their guests an enhanced booking experience by way of a unique predictive analytics data interface.

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Marriott International Wins Two Creative Data Cannes Lions

M Live, Marriott International's global marketing real-time command center, was awarded Gold and Silver Creative Data Lions at the Cannes International Festival of Creativity in the categories of Social Data and Use of Real-time Data, respectively.

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HFTP Allied Association, China Hotel Technology Alliance (CHTA), to Lead Chinese Travel Market Session at HITEC Toronto

Hospitality Financial and Technology Professionals (HFTP) has announced plans for a new educational session on Chinese travelers during next week's HITEC Toronto. The session will be organized by HFTP's allied association, China Hospitality Technology Alliance (CHTA), and is scheduled for Thursday, June 29, 2017 at 9:00 a.m. in the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Onity Showcases Latest Solutions for Evolving Hospitality Landscape

From DirectKey mobile access providing guests a seamless journey to their room to all-new OnPortal software featuring tablet-based check-in and full access management, Onity continues to deliver technology solutions for hoteliers that delight guests and help build loyalty. Onity, part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX), is showcasing its advanced offerings at HITEC, the world's largest hospitality technology show, June 26-29, in Toronto, Canada.

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The Ritz-Carlton Takes to the Sea First Luxury Hotel Brand to Offer Bespoke Yacht Experiences

The Ritz-Carlton Hotel Company, L.L.C., part of Marriott International, Inc. (NASDAQ: MAR), today announced its entry into luxury yachting and cruises bringing the award-winning luxury hotel brand's service and timeless style to sea. Created by The Ritz-Carlton and maritime experts Douglas Prothero and Lars Clasen, in collaboration with funds managed by Oaktree Capital Management, L.P., The Ritz-Carlton will provide luxury hospitality service under a long-term operating agreement. Named The Ritz-Carlton Yacht Collection, this venture represents a unique foray into the cruise industry for a luxury hotel operator. The first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter of 2019, and distinguishes Marriott International as the only provider of luxury accommodations both on land and at sea.

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The World's Best Hotels Choose ALICE for Guest Messaging, Staff Operations, Concierge Technology, And More

New York, NY -- ALICE - the hospitality industry's leading operations platform, which connects all the departments of your hotel for improved staff communication and task management - will be showcasing new products and features at this year's HITEC in Toronto, June 26-29, Booth 1245. You can schedule a meeting with our team here.

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Milestone announces new intuitive dashboard for Insights software

Milestone Inc. announced the launch of a new version of Insights software, featuring a completely revised digital intelligence and competitive benchmarking dashboard.

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EyeforTravel's Smart Travel Data Summit 2017 Launches Today -Agenda & Speakers Revealed

EyeforTravel has officially launched its annual Smart Travel Data Summit Europe 2017. Held in Amsterdam on November 29th-30th at the Hotel Novotel, the event will bring together senior data, revenue management and marketing analytics professionals to discuss emerging trends and formulate the best strategies to tackle current and future disruptions. This year's speaker line-up includes prominent names in the industry including:

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HITEC News: Maestro PMS Adds Integrated Digital E-Signature Reservation and Sales & Catering Contract Execution to List of 600+ Supported Interfaces

Maestro PMS, the preferred technology solution and property management software provider of leading independent hotels, resorts, condos and multi-property groups, will launch its E-Signature capability at HITEC 2017 Booth 1219 in Toronto June 26-29.

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IHG Owners Get First Look at Fresh, New Midscale Hotel Brand

InterContinental Hotels Group (IHG), one of the world's leading global hotel companies, revealed plans to launch a new, high-quality midscale brand at its 2017 Americas Conference this week in Las Vegas. It will target more than 14 million guests in a vastly underserved segment of the U.S. midscale market, estimated to be worth $20 billion in annual industry revenues. This brand will champion the traveler who wants a hotel stay that finally meets their expectations for the type of hospitality they value most the basics done exceptionally well at a price point about $10-15 less than IHG's industry-leading Holiday Inn Express brand.

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IHG Announces Exciting Enhancements For Guest Experience Across Mainstream and Extended Stay Brands

New food and beverage and design rolling out appeal to both guests and ownersThis week, at its 2017 Americas Conference in Las Vegas, InterContinental Hotels Group (IHG), one of the world's leading global hotel companies, shared exciting brand updates with the owners of its mainstream and extended stay brands. As IHG continues to build preferred brands, these new solutions are created with both guest satisfaction and owner returns in mind.Holiday Inn ExpressHoliday Inn Express, the world's largest hotel brand in its segment, announced the new and improved Express Start breakfast bar. The updated space includes improvements across product, service and design to create a better experience for guests and increased ROI for owners. Central to this solution is the introduction of the new RATIONAL SelfCookingCenter combination oven which allows the brand to serve fresh egg and meat products each morning. Holiday Inn Express is the first midscale hotel brand to use this innovative oven. Additionally, the brand is partnering with Cinnabon to offer an exclusive recipe as one of the signature items on the complimentary Express Start breakfast bar for all U.S. hotels.

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Hyatt Place Brand Introduces Elevated Breakfast Experience for Guests

The Hyatt Place brand today announced its new, innovative breakfast experience that puts the power of breakfast in guests' hands with customizable Build Your Own Breakfast Bowls and Greek Yogurt Parfaits.

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Scandic to acquire Restel's hotel portfolio and become the leading hotel operator in Finland

Scandic Hotels Group (\"Scandic\") has signed an agreement to acquire Restel's hotel operations in Finland. Through the acquisition, Scandic will strengthen its position as the leading hotel company in the Nordic countries and become the largest hotel operator in Finland. The transaction subject to regulatory approval.

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The Rainmaker Group Continues Support of HSMAI Initiatives as Platinum Sponsor of 2017 Revenue Optimization Conference (ROC)

The Rainmaker Group (Rainmaker), the market leader in revenue and profit optimization solutions for the gaming and hospitality industry, will work alongside HSMAI as a Platinum Partner in this year's Revenue Optimization Conference (ROC), taking place at the Metro Toronto Centre on Wednesday, June 28. As part of this key partnership with HSMAI, Rainmaker will sponsor a number of pre-conference events at ROC, as well as playing a high-profile role at the General Session.

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Horwath HTL Special Market Report: New Zealand

The New Zealand hotel industry is continuing to perform strongly, with occupancies and room rates breaking last year's highs.Strong economic conditions and 3-4 years of unexpectedly strong growth in international visitor arrivals have generated increasingly strong demand for hotel accommodation. Written by Stephen Hamilton of Horwath HTL New Zealand.

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Horwath HTL Special Market Report: Morocco

With its coastline, mountains and desert, a rich cultural and historical heritage and its strategic location within the Mediterranean, Morocco benefits from a strong tourism potential.

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Guestware celebrates 20 years of exhibiting at HITEC

Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, is celebrating 20 years of participation at HITEC, the world's largest and most extensive hospitality technology event. This year's event will be held in Toronto, Canada, from June 26-29. Guestware will be demonstrating their latest functionality in booth #1017.

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HITEC Toronto Entrepreneur 20X Judges and Mentors Announced

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the expert judges' panel and industry mentors that will offer their time and expertise in the Toronto version of Entrepreneur 20X (E20X). All registered HITEC attendees and exhibitors, including Exhibits Only registrants, are welcome to attend the action-packed pitch competition that will take place on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto.

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DHISCO's Allyn Moeller Recognized as Data Science Visionary

Allyn Moeller, director of product management for DHISCO Inc., the world's leading hospitality distribution company, has been recognized as a \"data hero\" for his leadership in developing systems to speed up transactions and help customers better capture and analyze hotel booking trends and sales data.

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Magnuson Hotels & RG Hotel Management deliver Memphis hotel 400% revenue increase

Magnuson Hotels, America's fastest growing hotel brand and RG Hotels, the leading hotel management company today announced that the Magnuson Grand Memphis Airport Hotel, in just a few months has seen revenue increases in excess of 400%.

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dormakaba Launches Quantum Pixel, the next generation of Quantum Locks at HITEC

dormakaba, one of the top three companies in the global market for access and security solutions, will launch its Quantum Pixel electronic door lock at HITEC 2017 in booth 1901.

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Hotelsoft Expands its Development Center, Enhances Offerings

Hotelsoft Inc. (www.hotelsoft.com), a Silicon Valley startup focused on the hospitality industry recently moved its development center to a larger state of the art 16,000 sqft facility in Bengaluru (click to link), India to accommodate its growing dev team and the support staff. Company continues to operate from of its head-quarters in Fremont, CA.

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Ariane Systems and ALE Expand Strategic Partnership to Maximize Guest Convenience and Hotel Operations Efficiency

Ariane Systems, a leading provider of self-service check-in/out technology for the hospitality industry and ALE, a global leader in enterprise communications and network solutions and services, have announced the expansion of their partnership. The companies initially formed a collaboration in 2016 in order to provide a best-of-breed solution to better serve the needs of their joint global hotel clientele. The fostering of closer ties between Ariane and ALE, operating under the Alcatel-Lucent Enterprise brand, serves to integrate features and functionalities of their respective solutions portfolios. Together, they provide hoteliers with a unique opportunity that further streamlines and simplifies guest check-in/out experiences, while enhancing overall convenience and operations efficiency.

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The Rainmaker Group to Showcase Hospitality Revenue and Profit Optimization Cloud at HITEC 2017

The Rainmaker Group (Rainmaker), the market leader in revenue and profit optimization solutions for the gaming and hospitality industry, is set to demonstrate its full suite of cloud-based solutions to attendees of HITEC 2017, taking place June 26th 29th in Toronto, Canada. In addition to demonstrations of the proven Rainmaker revenue management, intelligence and rate-shopping solutions platform, which includes guestrev, grouprev, revcaster and revintel, attendees visiting HITEC booth #1852 will get an in-depth look at several newly released enhancements to Rainmaker solutions, which provide additional features and functionality to help Rainmaker clients maximize profit from every segment of their business.

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Fosun to build mega-resort 3 times larger than Monaco on former Athens airport site

A $ 7.9 billion investment was announced by Fosun International in collaboration with a consortium from Abu Dhabi in order to develop a mega resort on the former Athens airport site of Elliniko.

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Top Hotel Management Company Implements Aptech's Execuvue Business Intelligence System

Aptech Computer Systems, a leading provider of hospitality enterprise accounting, budgeting, forecasting, and business intelligence systems, announced today that TPG Hotels & Resorts has deployed Execuvue Enterprise Business Intelligence System.

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GEMtouch Announces General Availability of its Signature Guest Experience Management Solution After Successful Pilot

GEMtouch, the travel technology startup that is the emerging leader in hotel and resort guest activity management solutions, today announced the general availability of its signature GEMtouch Guest Experience Management Solution. The announcement follows the completion of a year-long, phased pilot of the cloud-native, software-as-a-service solution at the award winning Chatham Bars Inn, a four star resort which occupies some of the best shoreline on Massachusetts' Cape Cod.

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STR and Google find strong correlation between searches and hotel bookings

Higher Google search volumes are strongly correlated with higher hotel demand levels, according to an analysis from STR and Google. For the purpose of their regression analysis, STR and Google selected New York City and London as case study markets due to proportionate market size and other comparable hotel performance indicators. Search patterns and hotel performance trends were studied for each market in 2015 and 2016. \"Our study showed a statistically significant relationship between Google search data and the number of roomnights actually sold in the two markets,\" said Robert Bauer, STR senior analyst. \"Global markets vary greatly as it relates to seasonality, consumer travel behavior and economic factors, but it is reasonable to project a similar correlation for other established markets in the hotel industry. This is important for hoteliers in assessing interest in a particular destination and measuring how booking patterns evolve around that interest.\" In year-over-year comparisons, Google searches for accommodation in New York City grew 3% in 2015 then jumped 7.3% in 2016. Hotel demand (roomnights sold) increased 2.8% in 2015 and 5.8% in 2016. Google search volume for accommodations in New York increased following the November 2016 election with high interest levels from both domestic and international travelers.

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TrustYou's Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction

TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study, which identifies a strong correlation between the communication of guests and accommodation providers and the resulting overall guest satisfaction. The sample for the study consisted of 920 participants of adults over the age of 18, all of whom must have traveled and booked an accommodation online within the past 12 months for business, leisure, or both. The study is available to download for free.

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Does Virtual Reality Have a Place in Travel?

The travel industry is driven by inspiration - an industry that leverages curiosity, realizes experiences and opens us up to the world. If experiences are the currency of the travel sector, and inspiration is the key to loyalty, the use of virtual reality (VR) technology would seem like the perfect match.

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Top 5 Essential Tips To Increase Direct Booking | tourism-review.com

Online Travel Agencies (OTAs), like Expedia and Booking.com are responsible for a large portion of online hotel room reservations but at the same time demand 10 to 15 percent in commission fees. Independent hotels are particularly OTA-dependent on average, 76 percent of independent hotel bookings are made through OTAs. Morgan Stanley Research estimated that the global hotel industry saw revenues of $570 billion last year independent hotels took home about $11 billion whereas OTAs generated $16 billion dollars from commissions. However, more direct booking simply means higher profitability. Thus, the question is how to increase the hotel direct booking? Follow the following tips and boost your revenues.

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Nor1 to Host Three Information Packed Workshops at HSMAI ROC 2017 In Toronto, Canada

Nor1, the leader in hospitality merchandising technology, is pleased to announce it will host three free workshops as part of this year's HSMAI Revenue Optimization Conference in Toronto, Canada on June 27, 2017. \"I am extremely gratified that Nor1's commitment to education has allowed us these opportunities to share leading edge ideas with the best and most innovative in the hospitality industry,\" said Jason G. Bryant, Nor1's Founder & CEO.

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EyeforTravel Data & Digital Strategies Europe 2017 Save the Date and a Call for Papers

250 heads of data, analytics, technology, digital, marketing social media and innovation from Europe's biggest transport, hospitality and travel brands will meet with one goal identify the data strategies, digital partnerships, innovations and business models that will make their companies thrive in the future.

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Honeywell Helps Florida's Seagate Hotel & Spa Reduce Energy Use Nearly 20 Percent, Achieve LEED Certification

The Seagate Hotel & Spa in Delray, Florida, is a perfect example of how advanced hotel environmental technology ensures guests stay comfortable while the hotel uses less energy. Seagate's owners created the upscale spa property to be as environmentally sensitive as it is luxurious. Honeywell's (NYSE: HON) expertise helped the Seagate achieve LEED certification (Leadership in Energy and Environmental Design), a U.S. Green Building Council designation that rates buildings for their design, construction, operation and maintenance and reward the building owners for their environmental responsibility.

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Angie Hospitality to Showcase Revolutionary Guest Room Technology During Entrepreneur 20X Competition

Angie Hospitality, creator of Angie, a revolutionary voice-based hotel guest room technology solution, will be competing in the Entrepreneur 20X (E20X) competition, taking place during day one of HITEC Toronto on June 26 from 1 p.m. to 4 p.m. at the Metro Toronto Convention Centre. Angie Hospitality is one of 13 start-up contenders and will be pitching its innovative voice command solution with a four-minute presentation detailing Angie's key features, as well as her significant impact on guest communications and back-of-house operation protocol for the hospitality industry.

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Trump statement to enforce the ban on tourism' is a retrograde step for the Cuban people

The World Travel & Tourism Council (WTTC) is disappointed to hear of President Trump's plan to reverse key elements of the trading relationship between the US and Cuba, as outlined by President Obama in 2014 and by his visit last year. \"The Cuban people are directly benefiting from increased business and leisure travel to Havana. Travel brings income to the people who work in our industry. President Trump's statements indicate that the Cuban people, rather than the government will be hit by this policy change.\" said David Scowsill, President & CEO, WTTC.

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This $130 Million 'Hyperloop Hotel' Would Let You Travel Between Cities in Luxury Rooms - sciencealert.com

When you go out of town, you usually need to buy a few nights at a hotel in addition to a plane, train, or bus ticket. Brandan Siebrecht, a graduate architecture student at the University of Nevada, Las Vegas, wants to combine these components into one experience. He designed what he calls the \"Hyperloop Hotel,\" a system that would feature a transit system and 13 hotels in different cities throughout the United States.

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Travel Simplified: Hilton Garden Inn Welcomes Travelers to New Hotels in Florida, Michigan, Pennsylvania and New York

The latest round of hotel openings from Hilton Garden Inn, the award-winning, upscale brand from Hilton (NYSE: HLT), shines a spotlight on the array of amenities travelers can expect to find under one roof, giving them more time to focus on how to get the most out of their destination.

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Level Up(grade): W Hotels Debuts Hotel Industry's First-Ever Video Game To Celebrate The Opening Of W Bellevue

To power up the forthcoming opening of W Bellevue, W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), is taking the hotel guest experience to the next level literally. With the brand's newest hotel set in the heart of one of the country's renowned tech hubs, W is excited to press play on the hotel industry's first ever video game, Belle the Bear, on June 15th. W fans and tech-heads alike can play their way to W Bellevue virtually on opening day, with real-life rewards for top scorers in the United States.

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KEYPR Launches Voice, Chat, Mobile Device Management and Web Access

KEYPR, a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.

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Veteran hotel tech executive Jeff Hiscox joins Board at Tambourine

Tambourine, a marketing technology company for hotels worldwide, has announced the appointment of Jeff Hiscox to the Company's Board of Advisors. A hotel industry veteran, Hiscox brings proven experience in leading high growth companies.

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RLHC Completes Mobile Payment Integration with MyWallet from MyCheck

SPOKANE, Wash., and NEW YORK -- RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today that guests can streamline making their reservations through the Hello Rewards app. With the MyWallet mobile payment platform from MyCheck now embedded into the brand's Hello Rewards app, the reservations process for Hotel RL, Red Lion Hotels, Red Lion Inns & Suites, GuestHouse and Settle Inn Extended Stay properties is now faster than ever before.

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Giant Bugs Swarm Mantra As Museums Victoria Partnership Is Born

Critters from Melbourne Museum's latest show, Bug Lab: Little Bugs, Super Powers, were seen checking in at Mantra on the Park in Melbourne yesterday after a brand new partnership was formed between Museums Victoria and Mantra.

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New AHLA Research Reveals Online Hotel Booking Scams Are on the Rise, Duping Consumers

Every 60 seconds, Americans make 500 hotel bookings online. And new research reveals that online scams and fraudulent sites are on the rise. In 2015, just six percent of American travelers reported having booked on what they believed was a hotel's official website, only to find they had booked on a fraudulent site websites that use a variety of marketing tactics to mimic hotel websites but are not, in fact, affiliated with the hotel. Just two years later, the number of travelers reporting that same experience has nearly quadrupled to 22 percent. Today, that amounts to 55 million hotel bookings of this type each year, translating to $3.9 billion in \"bad\" bookings.

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AccorHotels selects IDeaS to deliver advanced revenue strategy for its worldwide hotel network

AccorHotels Group and IDeaS Revenue Solutions have announced a partnership that will enable the AccorHotels Group's properties to rely on IDeaS' revenue optimization expertise. IDeaS, the leading provider of automated revenue management capabilities, is one of the most trusted hospitality technology solution providers in the world, working with more than 9,000 properties.

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Marriott Hotels rallies innovative travel startups to help shape the future of travel

Marriott Hotels, the flagship hotel brand of Marriott International, is searching for the most innovative tech start-ups in to join the 2017 intake of its hugely popular European accelerator programme TestBED and help shape the future travel and hospitality experience. Now in its second year, the programme gives young start-ups the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio in Europe. This year, Marriott Hotels, is looking for start-ups in the following areas to help innovate and inspire creative thinking around the entire guest experience: The in-room experience Transforming the overall guest experience, in and out of the hotel Helping guests find headspace to flourish and stay inspired According to industry insights, now is the time to invest in the future of travel technology. 2016 saw record investment in travel tech (CB Insights) as consumers increasingly look to digital solutions to enhance their experiences. 2016 also saw the launch of Marriott Hotels' first 'live beta' hotel in North Carolina an incubator and testing ground to trial new concepts and technologies and gain real-time customer feedback. As a company committed to innovation, TestBED is a natural progression and enables Marriott Hotels to have a greater say in the future of travel. Interested start-ups can submit their ideas via MarriottTestBED.com if they are a seed or early stage start-up with developed products or services ready to go to market. The deadline for entries is Friday 7th July 2017 and entrants should be willing to pilot the product within Europe. From here, entrants will be whittled down to a shortlist of eight start-ups invited to pitch to a panel of industry experts, including Georgie Barrat, presenter of The Gadget Show, and senior Marriott figures on 22nd and 23rd August 2017. The three most promising companies will then embark on a ten-week programme in which they will pilot their product or service i

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Using Hotel Technology to Keep Those #BeachHouseVibes Coming

New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service.

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PBX Regret

As hotel communication evolves, some communication providers have become creative with packaging solutions that may not be what they seem. The result--hoteliers are destined for PBX Regret. Armed with information provided in this whitepaper, there is no reason you should ever become a victim of PBX Regret. 

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Phonesuite to Launch its Exceptional Service ACD Call Center Module at HITEC 2017

Broomfield, CO - Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it will launch the Exceptional Service ACD Call Center Module at HITEC 2017, with onsite demos available throughout the show at Phonesuite booth #1319. This latest Phonesuite product offering integrates seamlessly with its existing Managed VOICE platform, offering real-time monitoring and analytics to help hotels reduce the costs associated with managing guest service requests, increase their staff response time, and subsequently elevate the guest experience.

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ReloQuest Disruptive Aggregator Technology for Corporate Accommodations Wins 2 Awards at 2017 FEM Americas EMMAs

ReloQuest wins the Most Innovative Use of Technology in Global Mobility-Bespoke award at the Forum for Expatriate Management (FEM) Americas EMMAs 2017. Additionally, ReloQuest Founder, Darin Karp, was awarded Global Mobility Rising Star--judged on demonstration of a significant impact, clearly showing exceptional abilities, destined to be among the industry \"movers and shakers\" for the future. The EMMA's were held in Denver, Colorado on May 4th, the event acknowledges companies and individuals that have made significant contributions to global relocation. On November 11th, 2016, ReloQuest was awarded Most Innovative Use of Technology in Global Mobility, Bespoke at The EMEA EMMAs held in London. ReloQuest also received the 2017 Best Use of Technology award from Serviced Apartments, this March in the UK.

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Intelity to Reveal Proprietary Technology at HITEC for Managing Mobile Devices

To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device such as an in-room guest tablet or other handheld device used by staff is online/offline, if the battery is low, or if the device has left the room or designated area. With the addition of the MDM, hotels now have a single platform that controls the many solutions offered by Intelity.

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Thomas Cook Northern Europe Tests ASSA ABLOY Hospitality Mobile Access at Ocean Beach Club Crete

Thomas Cook Northern Europe, a hotel and travel group with tour operators in Scandinavia, including Ving in Sweden and Norway, Spies in Denmark and Tjaereborg in Finland, is announcing the implementation of ASSA ABLOY Hospitality Mobile Access at its concept hotel, Ocean Beach Club, on the Greek island of Crete. Guests staying at the hotel this summer will now be able to use this innovative technology to access guest rooms using their smartphones.

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Athens, Shanghai Aim to Boost Cooperation

The municipality of Athens and the local government of the massive and globally influential Chinese metropolis of Shanghai have renewed a memorandum of cooperation (MoU) envisioning closer cooperation, during a signing ceremony on Monday at the Greek capital's town hall.

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6 Ways Social Media Can Help Build Customer Loyalty [Infographic]

Now that we live in the digital age, it is only important to take advantage of new platforms to expand operations and boost business growth. And while it's true that websites and social media are all effective as a platform for promoting products and services online, it is also important to use these channels to strengthen one of the most important aspects of the business: customer loyalty.

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A History of the Mayflower Hotel in 5 Scandals - time.com

Once again, the Mayflower Hotel is at the center of a political scandal. On Tuesday, Attorney General Jeff Sessions told the Senate intelligence committee that he did not have any private meetings or recall any private conversations with Russian officials at an April 2016 event at the storied Washington hotel. \"Let me state this clearly: I have never met with or had any conversations with any Russians or any foreign officials concerning any type of interference with any campaign or election,\" he said.

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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition

Today, Recruit Holdings Co., Ltd has announced the acquisition of TrustYou, the world's largest guest feedback platform, with the goal to further invest in the international hospitality and travel market. This marks a major milestone for TrustYou and results in increased opportunities for growth across the globe. TrustYou's management will remain to be lead by the two founders, Jakob Riegger and Benjamin Jost, in collaboration with the global management team, who is committed to stay on board on a long-term basis. Through this investment, customers and partners will benefit from broader and faster product development as well as optimized customer service and account management.

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Luxury five-star Rosewood Abu Dhabi delivers outstanding service with latest mobile app technology by Xn protel

Global hospitality management software company Xn protel Systems and Neorcha today announced that Rosewood has implemented the Neorcha mobile application in its brand-new Rosewood hotel in Abu Dhabi. The application creates guest loyalty and encourages direct bookings and upsells, before, during and after the guest's stay.

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Line-Up Revealed for EyeforTravel's Digital Strategies for Travel Europe 2017

EyeforTravel today has announced the launch of the Digital Strategies for Travel Europe Summit (Amsterdam, November 29th-30th), a conference that aims to solve the core challenges faced by digital professionals working in the travel industry today.

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Quorvus Collection's modern luxury typifies the new generation of hotels

The Quorvus Collection is a relatively new brand for the Carlson Rezidor Hotel Group, most well known for operating the Radisson and Park Plaza and Park Inn hotel chains. This upmarket collection replaced the group's hallmark fashion brand Missoni, along with Radisson Blu, appealing to the modern, discerning traveler. According to Carlson Rezidor, \"Each Quorvus Collection property offers a distinguished guest experience and an invitation to immerse oneself in the best a location can offer.\" This points to the current trend sweeping the hotel industry that focuses more on connecting with the specific location of each hotel, clearly based on a client desire to experience more of the local flavour of a place rather than just experiencing the universal environment of a hotel. This is a trend very much influenced by millennials and the surge of sharing accommodation, which allows travelers to meet locals and get tips from them, keeping them off the tourist trail and into the real life of a city or town.

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Location Location Location: Expedia Helps Hotels Showcase Local Landmarks and Experiences

Expedia, Inc., the world's largest online travel company, today announced EPC Points of Interest, a new tool available in Expedia Partner Central (EPC) which allows properties to create a custom list of cultural landmarks, unique activities, and experiences in their local neighborhoods that can be viewed on their property's listing. EPC Points of Interest is yet another Expedia offering designed to enable hotels to differentiate themselves on Expedia, Inc. sites and enhance the consumer shopping experience.

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MyCheck Granted Second Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a second U.S. Patent No. 9,633,344 B2 related to the device, system and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and using database information pulled from a restaurant POS to drive information, push offers, create clubs, and recommend favorite items to customers. The patented technology enables a restaurant or dining establishment to store and maintain customer data for future promotions that can be discounted on historical behavioral or preferences data. The patent also covers businesses wishing to establish a Consumer Club offering promotional incentives based on status level to members, and the need to force-close a check if the customer leaves without paying the bill.

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HSMAI DC's June Event to Address How Data Impacts the Top Line

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter and Cvent will host an educational event and summer social for hotel general managers, revenue managers, sales directors and sales managers on June 27 at Cvent Headquarters in Tysons Corner, Virginia.

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3rd Global Tourism & Hospitality Conference hosted by School of Hotel and Tourism Management to celebrate PolyU's 80th Anniversary

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) organised the 3rdGlobal Tourism & Hospitality Conference (HONG KONG 2017) on 5-7 June 2017 at Hotel ICON in celebration of the University's 80th anniversary.

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Is the App Dead? And Should You Be Texting with Your Guests (Instead)?

The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm.

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Is your slow hotel website costing you $100K per year or more?

Milestone Inc. today announced the publishing of breakthrough research on hospitality website performance. Milestone compared over sixty-five websites developed by 4 of the leading providers of website design and development services in the hospitality industry. The results of this research are detailed in our new research report: Breaking speed records: How Milestone websites compare to their competitors. The results of the research showed conclusively that Milestone websites consistently outperform their competitors on several key fronts:

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StayNTouch Releases E-Book: The New Guest Experience Reality - From Millennials to Mobile - What Today's Guests Really Want

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring e-book yet - titled The New Guest Experience Reality: From Millennials to Mobile What Today's Guests Really Want. The 27-page guide examines the economic and business impact of meeting the dynamic expectations of today's demanding guests based on profiles, preferences, and personas.

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STR: 2017-18 school break calendars will alter hotel demand patterns

The School Break Report from STR shows two significant school holiday shifts for the 2017-18 academic year and a wide variance in overall U.S. school calendars. \"Hoteliers continue see how holiday calendar shifts of two weeks or even one day can impact a significant period of demand,\" said Chris Klauda, STR's director of destination research. \"We will see several important shifts this year, such as a more concentrated spring break and more students on break during the first week of January. It is vital to identify and anticipate these specific patterns of the markets feeding hotel business.\" Key findings from the 2017-18 School Break Report include:

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Hotel chain reveals the VERY bizarre - but totally hilarious - direct messages it receives on Social Media | dailymail.co.uk

Social media has allowed brands to interact with their customers like never before - this much is true. But while the customer service and advertising processes have benefited greatly from its use, the ability to send direct messages to favorite brands has also resulted in some hilarity - at least in the case of The Standard hotel chain. The brand's Instagram account has apparently been the recipient of more than a few strange interactions over recent months, some of which have been shared in a recent blog post.

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Free Hotel Rate Shopper plan launched by Hotel Price Reporter

Hotel Price Reporter today announces the launch of its Free Plan, the company's new hotel rate shopping platform for hoteliers that gives access to a pricing intelligence and revenue management tool retrieving data for 180 days for 3 hotels.

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HFTP Announces Planning Underway for HITEC India, HITEC Asia and 2018 Club Engagement Conference

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), announced today they are laying the groundwork to further globally expand the HITEC brand by also producing HITEC India and HITEC Asia. These educational events, HITEC India and HITEC Asia, will follow the tremendously successful HITEC brand that launched in North America in 1972. HFTP's North American version HITEC Toronto, the largest HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Major Hospitality Powerhouses Reveal Key Trends at Annual Boutique Hotel Investment Conference (BLLA)

New York Boutique & Lifestyle Lodging Association (BLLA) successfully closed its 2017 Annual Boutique Hotel Investment Conference in New York, June 7, with some of the most influential hospitality powerhouses in the game. Worldwide hotel luminaries, executives and developers gathered at the Times Center in the heart of New York, to discuss major hospitality trends and provide an in-depth analysis of the ever-developing industry.

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UNWTO and the JTTA partner to foster gastronomy tourism in Japan

The World Tourism Organization (UNWTO), the Japan Travel and Tourism Association (JTTA) and Gurunavi Inc. have undersigned an agreement to develop a \"UNWTO Affiliate Members Report on Gastronomy Tourism: Japan.\" The report will contribute to capitalize the potential of this segment in the Nippon country and add to the existing UNWTO research on gastronomy tourism.

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UNWTO to launch report on Talent Development, Key for Destination Competitiveness'

The World Tourism Organization (UNWTO) and CENFOTUR, the official training center of the Ministry of Tourism in Peru have signed a cooperation agreement to develop a report 'Talent Development Key for Destination Competitiveness.\" The report will offer an extensive analysis of the importance of capacity building as a determining factor in the success of tourism destinations, with a special focus on Latin America and Peru.

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Executive Interview: Airbnb - Phocuswright Europe 2017

Olivier Gremillon, Managing Director, EMEA, Airbnb and Douglas Quinby, Senior Vice President, Research, Phocuswright Inc. Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. 

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How Private Accommodation is Transforming Global Accommodation - Phocuswright Europe 2017

Keynote by Douglas Quinby, Senior Vice President, Research, Phocuswright Inc. Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers.

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Executive Roundtable: The Legislation Debate - Phocuswright Europe 2017

Can progress be regulated? How do you keep change in check? As innovation transforms travel distribution, efforts to regulate might break down the dynamic. How to handle the challenges of European legislation? Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. 

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IDeaS powers advanced pricing strategy at HOTEL DU PONT

IDeaS Revenue Solutions, the leading provider of revenue management software solutions and advisory services, today announced its partnership with leading U.S. hotel management company, PM Hotel Group.

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Hyatt Place and Hyatt House Announce Aggressive Growth Pace in Key Markets during NYU Conference

The Hyatt Place and Hyatt House brands continue their growth trajectory in key markets with the opening of 19 new hotels as of June 7, 2017. A number of these recent openings represent significant milestones for the Hyatt Place and Hyatt House brands as hotels continue to open in urban, lifestyle and university locations.

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Milestone Launches New Corporate Website

Milestone Inc. today announced the launch of a completely revised website. The website redesign has been in the works for months and is part of a continuing effort by Milestone to provide enhanced information about its growing portfolio of products, services and customers across hospitality, retail and financial services sectors.

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IDeaS empowers global hoteliers to maximize profitability at 2017 HITEC and ROC

Maximizing profitability and revenue in light of today's tough competition will be a key topic for hoteliers at this year's co-located HSMAI Revenue Optimization Conference (ROC) and HITEC hospitality technology events, June 26-29 in Toronto.

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How a Midtown Manhattan Boutique Hotel Ditched Radios - And Their Noise and Confusion - for Improved Staff Communication and Task Management

New York, NY -- Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel's housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017.

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Simplifying Digital Marketing For Hotels | forbes.com

Hospitality marketing is like selling chocolate in a busy shopping mall: Every customer has different tastes. Too many hotel marketers get caught up in the latest trends or buzz words like \"big data\" or \"content marketing.\" This often causes hoteliers to overthink their marketing budget and engage in complex strategies while they still have an automated attendant answering their phone or a call center in Canada pretending to be the front desk. It's time to get back to the basics and focus on what's important your guests.

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HEBS Digital Wins 8 Interactive Media Awards for 2017, Including 6 Best in Class

HEBS Digital is proud to announce that the company has been awarded six \"Best in Class\" and two \"Outstanding Achievement\" distinctions from the Interactive Media Awards in the Hotel/Resort category for 2017. The Interactive Media Awards recognize the highest standards of excellence in website design and development and honor organizations for their outstanding achievement.

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Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC

Maestro PMS will arrive at HITEC 2017 in Toronto June 26-29 with a suite of new property software features and solutions to increase online and offline profitability and productivity for independent operators. Maestro continues to be the preferred technology solution provider of leading independent hotels, resorts, condos and multi-property groups offering 20+ integrated modules on a single image database.

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With 30 Brands Under Marriott's Umbrella, There's Room for More, Says Arne Sorenson | meetings-conventions.com

At the NYU Hospitality Industry Investment Conference today, Rebecca Jarvis of ABC News conducted a Q&A with Arne Sorenson, president and CEO of Marriott International. Following are highlights of that conversation.

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HSMAI Opens Nominations for Inaugural Hotel Sales Professional of the Year Awards

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, has established the HSMAI Hotel Sales Professional of the Year Awards. Honorees will exemplify strong sales performance producing measurable results.

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How Arne Sorenson Is Melding Marriott and Starwood - luxurytraveladvisor.com

To Arne Sorenson, president and CEO of Marriott International, luxury is very much about the hardware of hotels, and about their emotional promise as well. With the recent Starwood merger, Sorenson is the overseer of the largest hotel company in the world, with 30 brands and more than 5,700 hotels in 110 countries. Eight of those 30 brands sit firmly in the luxury space: St. Regis, The Luxury Collection, The Ritz-Carlton, Ritz-Carlton Reserve, W Hotels, JW Marriott, Bulgari Hotels & Resorts and Edition. The eight brands comprise 365 luxury hotels, with another 100 in the pipeline.

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Best Western: Growth on The Agenda After Strong Year

Rapid international tourism growth combined with excellent corporate and government demand propelled Best Western Australasia to a strong result for the year toMarch 31.Leading the charge were international guests buying BWA's 'Hotel Pass', sales of which rose 35% over the previous year, the best for a decade. This result is well ahead of the inbound market and down to the global strength of the Best Western brand which is now in 100+ countries.Steve Richards, Head of Commercial at Best Western Australasia, pictured, attributed the brand's success with international travellers to quality accommodation in key leisure markets, a softer dollar, a strong government tourism body and increased air capacity.Best Western's focus on the business market has also paid dividends with a 10% lift in corporate agency sales while Best Western Rewards achieved 9% regional growth and increased guest loyalty. BWR now has more than 30 million members.\"It's been another huge year with lots going on at Best Western - we've broken revenue records, revamped our distribution technology network, overcome certain challenges and improved the overall quality of our properties,\" Mr Richards said.\"Everyone has worked extremely hard and together we have built a solid platform for future growth.\"Other performance highlights include the addition of seven new properties, including the first Best Western Plus in New Zealand, growing member revenue by 9%, the record-breaking Free Breakfast campaign and the 'Not Just a Hotel' brand refresh.Growing the Australasian network, which currently numbers 125 properties, is a major priority and Richards says there are more than 50 potential properties in the current pipeline.\"We are looking at a mix of properties and are confident of adding a number of quality hotels to our network in the coming months.\"Meanwhile, Mr Richards said Best Western has begun marketing the company's latest brand, SureStay, a white label option for the budget market, to local hot

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HSMAI Opens Nominations for Inaugural Hotel Sales Professional of the Year Awards

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, has established the HSMAI Hotel Sales Professional of the Year Awards. Honorees will exemplify strong sales performance producing measurable results.

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139 Facts about Instagram One Should Be Aware of in 2017 [Infographic]

Instagram is a mobile photography application that Facebook bought for $1 billion in 2012. Let's see how it all started and lead to the BIG take over and how the company is doing now.

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Apple is launching walking tours from their stores around the world - travelandleisure.com

Traveling tech nerds could start getting their introduction to new cities from Apple stores. This week, the company is launching a new series of daily events that will not only introduce customers to Apple products, but lead them on tours about town. Today at Apple will host more than 4,000 events every day at the almost 500 Apple stores around the world. Customers will be able to choose from events like Photo Walks and Sketch Walks short walks to different photogenic places that will teach customers how to use their phones or iPads to make art around town. The walks will be led by local artists or, in smaller markets, an Apple Genius. Subjects of the classes include shooting portraits, architecture and light.

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Trump Organization to Go Budget Friendly With American Idea' Hotel Chain - nytimes.com

On the campaign trail, President Trump's children rolled through dozens of small towns across the country, reveling in the adoration of the crowds. But they were less enamored of the budget-friendly hotels along the way, an assortment of run-of-the-mill offerings that were barely distinguishable from one another. That led to a business idea. On Monday, the Trump Organization announced plans for a new three-star hotel chain with a patriotic flair, echoing President Trump's campaign slogan about putting America first and reflecting the organization's promise to enter into new deals only in the United States. The intention is to differentiate the chain, called American Idea, by featuring artifacts of American culture in the hotels, such as an old Coca-Cola machine in the lobby or American-made sundries in the rooms.

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Trump Hotels Launches American IDEA, A New Midscale Brand

Trump Hotels announces the continued expansion of its hotel portfolio with the launch of its new midscale brand, American IDEA, a concept rooted in local history and neighborly service.

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New Cruises Geared Towards Millennials to go Live in 2018

Cruises have always been regarded as a holiday choice for the older generation. Regarded as stuffy and boring by younger people, cruises are normally the haunt of travellers who want a one-stop-shop for rest, relaxation and entertainment. Well, all that is about to change. Uniworld Boutique River Cruise Collection is launching a new, millennial-focused cruise brand, U by Uniworld, is targeting passengers between the ages of 21 and 45 in an effort to separate the cruises for older age groups so younger travellers aren't scared off. Being within this age range is going to be a requisite for passengers hoping to travel on the U by Uniworld cruises, and the model takes its inspiration from the 18 35 holiday packages operated by Uniworld's sister company, Contiki.

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Knowland Acquires Philadelphia Reader Board, Inc.

Knowland announced today that it has acquired Philadelphia Reader Board, Inc. effective June 1, 2017. Knowland is a globally recognized provider of meeting and group intelligence, offering powerful market analysis, competitive benchmarking, and lead generation tools. The company is headquartered in Rosslyn, Virginia, right outside the nation's capital.

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Marriott International Unveils Plans to Double Its Luxury Footprint In Asia Pacific

Marriott International today unveiled plans to double its luxury presence in Asia Pacific by adding more than 100 luxury hotels to its current footprint of 113 luxury properties. Announced at the International Luxury Travel Market (ILTM) conference in Shanghai, this represents over half of the company's global growth in this category.

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Wyndham Rewards Goes All-In with Caesars Entertainment, Unites the World's Top-Ranked Hotel and Casino Loyalty Programs to Create Exclusive Perks for Rewards Members

Wyndham Rewards, U.S. News & World Report's top ranked hotel rewards program for 2016-2017, today unveiled a new loyalty partnership with Caesars Entertainment and its award-winning Total Rewards program with more than 50 million members, upping the ante for members of both programs with a host of industry-leading perks. The move brings the immediate benefit of complimentary status match to members of both programsa first for any Total Rewards hotel partnerwith additional perks slated to come online later this summer. Once complete, Wyndham Rewards members will have the ability to book Total Rewards destinations across the U.S. and Canada directly through Wyndham Hotel Group and Wyndham Rewards channels; earn and redeem Wyndham Rewards points for qualified stays at those destinations; bid on one-of-a-kind hotel, restaurant and entertainment experiences; and transfer points between the two programs. \"For the last two years, we've been unrelenting in our efforts to build the world's best rewards program, applying a laser-like focus to help our members experience travel where and how they want,\" said Noah Brodsky, senior vice president of Loyalty and Engagement at Wyndham Hotel Group. \"Whether it's a hotel, a condo, a vacation home or now, a world-class resort like Caesars Palace, no other program offers their members the breadth, the simplicity or the generosity of Wyndham Rewards.\" \"Total Rewards continues to set the standard for loyalty within gaming and entertainment, and we're always looking for likeminded partners to elevate member benefits,\" said Michael Marino, senior vice president and chief experience officer, Caesars Entertainment. \"With Wyndham Rewards, we're giving our members access to an unparalleled portfolio of hotels, condos and homes and a fast track to elevated status with one of the world's premier rewards programs.\" Starting today, eligible members have the opportunity to obtain complimentary status match with either program by visiting ww

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Associated Luxury Hotels International (ALHI) Expands Caribbean Options with its First Member in Cuba and a Legendary Hotel in Puerto Rico

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its Caribbean options with the recent addition of two luxurious hotels to its distinguished membership portfolio. The new 5-Star-quality Gran Hotel Manzana Kempinski La Habana, which just opened in Havana, Cuba in early June, is ALHI's first member in Cuba. The legendary El San Juan Hotel becomes ALHI's second option in San Juan, Puerto Rico, joining the oceanfront 319-room Condado Vanderbilt Hotel in the ALHI portfolio. In addition, ALHI also can now coordinate meetings and incentive programs on luxury cruises to Cuba, through its Global Luxury Alliance members Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. The announcement was made by Mark Sergot, Chief Sales Officer of ALHI.

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Signature Inn Adds Color, Americana and Pop Culture to the Hotel Experience

Mixing the bold colors and sleekness of pop culture and mid-century design to provide a lifestyle hotel experience, RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announces today the re-launch of Signature Inn, an upper economy brand with the dazzle of a boutique property.

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Cambria Hotels Surpasses 100 Hotels Open and in the Pipeline

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, today announced aggressive growth and development plans for its upscale brand Cambria Hotels in 2017. Cambria now has 30 hotels open across the United States, and more than 70 in the pipeline. Four hotels have opened in 2017 and 10 more will open by the end of the year. In addition, 18 ground breakings and multiple executed franchise agreements are expected.

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Ascend Hotel Collection Gains Momentum

Ascend Hotel Collection, the first and largest soft brand of any multi-brand hotel company, continues a year of rapid growth executing new member agreements and expecting new openings every month throughout 2017. As part of Choice Hotels International, one of the world's leading hotel companies, the Ascend Hotel Collection features unique, boutique and historic independent hotels and resorts with 230 properties open and under development worldwide.

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4 Ways Technology Can Make Travelers Feel Right at Home

Customer service is one of the hospitality industry's hallmarks. Thirty years ago, it put a premium on the reservations systems and consistent services. But as the traditional buy-sell model fades away, the customer experience not the product itself is now a primary focus.

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Summer Travel Trends: What Search Activity Reveals About Consumers' Mindsets | thinkwithgoogle.com
Planning for summer vacations is already in full swing. Six in ten people considering a summer trip were already conducting some type of research in February,1 yet 46% had not decided on their destination.2 Recent searches reveal the types of trips travelers are looking to planand how they'll plan them.

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MediaConcepts' Mobile Application, Priscilla, Integrated with ASSA ABLOY

MediaConcepts, an innovative provider of integrated digital solutions for global hospitality organisations, has integrated its mobile application, Priscilla, with ASSA ABLOY Hospitality Mobile Access.

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OpenTravel Alliance Co-locates with HFTP for 2017 Annual Hospitality Conference

OpenTravel Alliance (OTA) has announced a co-location agreement Hospitality Financial and Technology Professionals (HFTP) that will enable OTA to host its Annual Advisory Forum at HFTP 2017 Annual Convention. The OTA Annual Advisory Forum will take place on October 23 - 25, while the HFTP 2017 Annual Convention will overlap and start on October 25 and run through the 27. Both will be located at the Omni Orlando Resort at Champions Gate in Orlando, Fl.

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TraknProtect Inventory Tracking and Analytics Software Platform Integrates with Hotel Guest Services Solutions Globally

TraknProtect, a real-time inventory tracking and analytics software platform for hotels, today announced new integration capabilities that enable hotel staff to locate inventory such as cribs, rollaway beds, tables, projectors, and numerous other items, in real time through Amadeus's Service Optimization HotSOS solution. These powerful solutions allow hotel staff to respond to and fulfill immediately guest requests for special inventory and equipment, saving staff and guests time and frustration.

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How Hotel Technology Decision Makers Can Leverage Cloud Technology to Propel Hotel Performance

Hotels have invested in numerous technology systems to keep up with all the ways consumers can interact with them in the digital space, but are they set up to win in the future? Between a complex landscape of legacy technology, the abundance of analog operational processes, and a crowded field of providers trying to innovate in the hospitality space, many hotels have arrived at an expensive, inefficient tech stack. But advancements in cloud architecture and mobile technology represent an opportunity to migrate data and systems to an environment that lets hotels advance their revenue and guest engagement strategies. These new ideas have already been successfully implemented in most other service industries, lowering the cost of doing business, creating the ability to provide better service, and increasing the loyalty of their customer base.

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Marriott International Embarks on Global Independent Hotel Expansion

From the NYU International Hospitality Industry Investment Conference in New York, Marriott International (NASDAQ: MAR) today showcased the industry's most powerful independent hotel platform, focused on offering consumers a range of uniquely local hotel experiences and owners an impactful lever to maximize returns while retaining their hotel's individuality. With the acquisition of Starwood Hotels and Resorts in 2016, Marriott International now has more than 240 independent hotels under three distinctive collection brands The Luxury Collection, Autograph Collection Hotels and Tribute Portfolio and expects to grow its collection brands by nearly 50% by 2019.

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Extended Stay America Launches Franchise Development Program

Extended Stay America hotels (ESA) announced today the brand's next five-year growth strategy, anchored by its first ever franchising program and a return to new hotel builds, the first in a decade. ESA is combining its attractive and best-in-class operating model with a franchisee-friendly agreement and guest-inspired redesigns to catapult the brand, accommodating an ever-growing and underserved mid-scale extended stay audience.

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Wyndham Makes its Mark on Soft Brands with The Trademark Hotel Collection

Strengthening its position as the true champion for hoteliers in every segment, Wyndham Hotel Group - hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally - today launched a new independent concept for upper-midscale-and-above hoteliers: The Trademark Hotel Collection.Trademark is designed for independent entrepreneurs who have built an iconic hotel and are looking to boost its distinctive legacy with unmatched support. The brand invites hoteliers who operate landmark, 3 - 4 star hotels to maintain their individual spirit while taking advantage of Wyndham's scale, distribution, services and loyalty program.\"A trademark is a symbol of character, an emblem of individuality. Trademark isn't just another brand: it's a rally cry for independent entrepreneurs who aren't afraid to make their own mark,\" said Lisa Checchio, Wyndham Hotel Group's vice president of brand marketing and insights. \"The Trademark Hotel Collection is the next step in our mission to flip the script on existing expectations and champion all hoteliers by offering them an independent choice outside of the current luxury and upscale options available.\"At launch, the brand's pipeline includes more than 50 hotels and interested owners of both existing hotels and new construction opportunities in top urban markets around the world. The collection becomes Wyndham Hotel Group's 19th hotel brand, positioned among the company's smart and stylish brands alongside TRYP by Wyndham and the company's newly acquired Dazzler and Esplendor brands which embody boutique and lifestyle travel experiences.A New Side of Soft Brands\"The explosion of soft brands in the last several years has been focused on luxury and upscale hoteliers with demand still growing at a rate of nearly 20% leaving a market void for independent hoteliers in the upper-midscale segment, the largest segment accounting for 18% of rooms in the U.S.,\" said Chip Ohlsson, Wyndham Hotel Group's chief development office

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ITB Berlin launches marketing alliance with world's largest Halal tourism trade show in Abu Dhabi

ITB Berlin has announced a marketing alliance with International Travel Week Abu Dhabi (ITW), securing its involvement in the United Arab Emirates. The event is the fastest-growing travel trade show in the Middle East. Following its debut in 2015 it is due to take place for the second time at the ADNEC Exhibition Centre. On 25 and 26 November 2017, the event will be open to both trade and public visitors. ITB Berlin's involvement includes numerous marketing and promotional activities.

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Westin Hotels & Resorts Salutes the Early Rising Running Community

Study Reveals Travelers Are Up Before the Sun to Reclaim their Well-Being Routine

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Swiss Darling launched by Swiss International Hotels & Resorts

Swiss International is proud to announce the launch of its booker's loyalty program \"Swiss-Darling\"; a reward system designed exclusively for the corporate bookers. The program was first launched at Swiss International Lenana Mount Hotel in Nairobi, Kenya on 1st of March. This program is now available for all hotels under Swiss International Hotels & Resorts.

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Say goodbye to distressed hotel inventory and say hello to VIP guests with GoBumpFree

Travel booking platform GoBumpFree is at IPW in Washington, D.C. this week showing hotels and resorts its solution to distressed and last-minute inventory.

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HFTP Announces Keynote Speakers and Opening Party for HITEC Toronto

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), has added four keynote speakers to this year's education program: Dave Berkus, super angel, author and entrepreneur; Alex Tapscott, CEO at Northwest Passage Ventures; Kevin Rosen, Esq. CIPP/US, partner at Shutts & Bowen, LLP; and Robert Villanueva, executive vice president at Q6 Cyber.

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Why are Minibars Disappearing from Hotels?

As hotel owners and operators increasingly design new hotel construction to attract and fit the needs of millennial guests, some long-time and classic guest room features are starting to disappear.

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Starwood Preferred Guest (SPG) One of Marriott International's Loyalty Programs Further Elevates The Member Experience Through Mobile Check-In

Beginning today, Starwood Preferred Guest (SPG), an award-winning loyalty program that is part of Marriott International, Inc. (NASDAQ: MAR), is launching SPG Mobile Check-In for members at 22 hotels in the United States. More hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.

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FCS Streamlines Connectivity and Efficiency with Integration of CosmoPMS and FCS Unicorn

Singapore 1 June, 2017 FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the integration of its FCS Unicorn call accounting and interface gateway solution with CosmoPMS, a cutting-edge SaaS-based property management platform designed specifically to meet the needs of smaller properties. As a solution that provides these hoteliers with the tools needed to streamline operations such as guest reservations, rate pricing and room availability, CosmoPMS' compatibility with FCS Unicorn now further ensures the ability to attain full operational efficiency via seamless communication and management of backend systems and services. This exclusive new feature not only offers instant connectivity and integration with FCS' full line of operations enhancing solutions, but also provides streamlined and centralized access to data from a host of third party platforms.

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Maximizing Revenue in Hospitality - wsj.com

Faced with increasing competition and more options for booking travel, how can hospitality CMOs deliver exceptional customer experiences while optimizing revenue? The hospitality business, like many other industries, is being transformed by the digital revolution. Travelers who once called hotels directly or used travel agents to book rooms now have dozens of options, from hotel websites and central reservation centers to online travel agencies and discount brokerage services. Consumers' use of online tools to research, reserve, and review accommodations is having a profound effect on the hotel industry, influencing pricing, customer loyalty, and ultimately profitability.

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Marriott International Launches the New Club Marriott Program in Asia Pacific Bringing Benefits That Go Beyond Dining

Marriott International, Inc. (NASDAQ: MAR) today announced the launch of the new Club Marriott, combining Club Marriott, Eat Drink & More, and Star Privilegethree powerful dining loyalty programs in Asia Pacificinto one single paid membership program. The newly combined Club Marriott will provide members with more choices and benefits whenever they dine out in their hometowns or visit one of the 200 participating hotels (with more hotels joining every month) across 15 brands in 13 countries across the region.

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Hampton by Hilton Meets Consumer Travel Demand in Time for Summer

Hampton by Hilton adds 10 properties to its portfolio starting this summer to answer consumer traveler trends. The brand's stateside growth, which includes openings across the Midwest, Northeast and Southwest regions, will especially cater to families, with 70 percent planning to travel according to a recent AAA survey. The findings also revealed a significant increase in those planning to take three or more vacations, up 13 percent from 2016. This is expected to translate to shorter trips, closer to home, with family road trips topping the list as the most popular vacation type (79 percent).

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Rooms Hotels announces the launch of their private jet in Georgia

Since their inception, Rooms Hotel Kazbegi and Rooms Hotel Tbilisi has been instrumental in fostering the youthful contemporary energy that's currently turning Georgia into one of Europe's rising cultural hotspots. Taking its commitment in promoting Georgia as a global destination to the next level, Rooms Hotels presents their very own private jet, offering guests an unparalleled insight into its homelandfrom the dramatic terrain of deep green verges and snowcapped peaks in the craggy Caucasian highlands to the electrifying beat of the capital. www.designhotels.com/original-experiences/stepantsminda/the-place-beyond-time

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A.I. and Voice Search -- 2018's Top Travel Trends | forbes.com

At the recent MarketHub Americas 2017 conference, Sam Turner, sales director at Hotelbeds Group, spoke about the growing role technology and particularly data will play in the future of travel. I caught up with him following the conference about the travel industry's biggest challenges in 2018 and beyond.

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Hotels put bigger focus on fitness with in-room equipment | washingtonpost.com

As executive director of Destination DC, which markets the capital to travelers, Elliott Ferguson knows a thing or two about hotels. When he travels, one of the first things he looks for is a good fitness center. Before I physically go up to my room, I stop by . . . to assess what they have and figure out what I can do, Ferguson said. Some hotels offer yoga and cycling and/or at least access to some of the various companies that do that here in Washington, D.C. That really makes a big difference when people are looking at where they're going to stay. A growing number of hotels are making exercising on the road even more accessible taking equipment to guest rooms.

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Recover Lost Website Revenue & Drive a Higher ROI Just Like the OTA's Do

The hospitality industry spends billions of dollars every year driving traffic to their websites, yet 81%* of visitors leave before completing their booking. This presents the hotelier with two key challenges. How do you reduce the number of booking abandonments? If visitors do abandon, how do you get them back to your site to complete the transaction? Do what the OTA's do. Implement a revenue recovery strategy utilizing several popular digital marketing tactics.

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Hilton Launches Revolutionary New Guest Room, Five Feet to Fitness

Hilton (NYSE: HLT) has unveiled Five Feet to Fitness, an in-room wellness concept that brings over eleven different fitness equipment and accessory options into the hotel room. The new room category makes it more convenient than ever for road warriors, exercise enthusiasts, and those who prefer to workout in private to maintain their routines while staying with Hilton. The rooms are part of Hilton's innovation efforts to modernize the hospitality fitness experience and make it more inclusive for all by redeveloping fitness centers and offering fresh fitness concepts tailored to the hotel's location and regular guests.

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Mangalis Hotel Group Announces The Opening Of Seen Hotel Abidjan Plateau

Barcelona, Mangalis Hotel Group is continuing to pursue its ambitious plans in the African continent by unveiling its upper midscale hotel brand with the launch of Seen Hotel AbidjanPlateau.

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Staybridge Suites Launches New Brand Campaign, Hugely Different

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the launch of the newest Staybridge Suites brand campaign, Hugely Different. Through the brand's most extensive use of video assets to date, the multi-channel advertising campaign shows guests that Staybridge Suites is a different kind of hotel for a different kind of traveler. Though digital videos and radio spots, audiences will learn more about how Staybridge Suites brings a Hugely Different hotel experience to road warriors who stay for weeks at a time or families exploring a new city for just a few days.

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Where Will Holiday Inn Grow Its Footprint in 2017?

The InterContinental Makati was recently demolished, and then the Holiday Inn Clark was rebranded. As a result, the InterContinental Hotel Group currently has a mere three hotels located in the Philippines.

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Guestline tap into the Student Accommodation sector to generate additional revenue for owners and operators.

Guestline's move means that accommodation owners and operators can source additional streams of revenue from existing room stock and facilities. The company's property management, distribution and digital marketing software deliver next generation, cloud hosted software as an effective accommodation solution, which can be readily integrated into standard operating procedures.

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Dusit International forms strategic partnership with Dossen International Group in China

Thailand-based, global hospitality company Dusit International has signed a strategic partnership with Dossen International Group, one of the fastest growing hotel groups in China, to operate and develop DusitPrincess resorts and residences in China.

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Dream Hotel Group Soars Into Second Year Of Unprecedented Growth

Renowned hotel brand and management company Dream Hotel Group, home to its Dream Hotels, Time Hotels, The Chatwal and soon-to-launch Unscripted Hotels brands, today announced another year of unprecedented international growth with nine new hotels expected to open in new destinations by the end of 2020.

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Renowned Sonoma Hotel & Spa MacArthur Place Came for Guest Texting, Stayed for Radio-Free Operations

MacArthur Place, Sonoma Hotel & Spa has selected hotel technology platform ALICE to upgrade their operations and provide convenience to guests through mobile messaging. The hotel is using ALICE's full suite of products - ALICE Guest, ALICE Concierge, and ALICE Staff - for their guests, concierge, and staff departments respectively.

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HeBS Digital Launches Enhanced Brand Website for RLHC, Featuring over 1,100 Properties and 14 Brands

HeBS Digital announces the launch of a completely customized and enhanced brand website for RLHC (Red Lion Hotels Corporation). Featuring over 1,100 properties and 14 brands, this is one of the largest additions to HeBS Digital's diverse portfolio of hotel websites, and the companyis proud to share the results of months of dedicated work by dozens of team members across many departments.

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Jordan reviews tourism sector as revenues remain static since last year

Tourism officials in Jordan have been reviewing developments in the country's tourism sector as revenues from 2016 are on par with takings from 2015 despite a reported rise in the number of visitors to the Western Asian kingdom. Jordan is home to an incredible 100,000+ sites of religious and archaeological sites and spectacular landmarks that draw tourists from all around the world, namely the historical cities of Petra and Jerash, and biblical sites including Al-Maghtas and Mount Nebo. These sites are significant to both Islamic and Christian faiths, but Jordan also sees visitors coming for the purposes of medical tourism, where people come to receive medical attention that cannot be found in other places in the region.

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The first underwater boutique hotel project opened up to investment | hospitality-on.com

What if the future of luxury hospitality lay below sea level? This groundbreaking idea lies at the core of the American company Planet Ocean Underwater Hotel philosophy, which recently called for investment from potential hospitality partners. As Tony Webb, Managing Director of the company, stated: We anticipate that many of our nation's leaders will be very proud to see such a program implemented launch an entirely new industry of inner space undersea tourism for America and other underwater hotel host nations.

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Safestay moves into Europe with acquisition of U Hostels | thecaterer.com

Luxury hostel brand Safestay is to expand overseas following its acquisition of the U Hostels portfolio of three leasehold properties for 3m (2.6m). U Hostels comprises two sites in Madrid and one in Paris. The Madrid properties include a 226-bed luxury hostel with a 15-year lease and the adjacent apartment block made up of 14 one-bedroom and 20 two-bedroom apartments, which will open in 2018 following renovation.

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Mandarin Oriental, Singapore And Jimmy Choo Launch Bespoke Bridal Affair

Mandarin Oriental, Singapore has partnered with the iconic luxury accessories brand, Jimmy Choo, to create the wedding of dreams in elegance and style with the introduction of the I Do in Choo wedding experience. Available from now to 31 March 2018, the experience includes a pair of monogrammed Jimmy Choo's from the Made-to-Order Collection, a bespoke dream wedding cake, a lavish Chinese dinner at the opulent Oriental Ballroom and a rejuvenating Oriental Essence treatment for the newlyweds.

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Top 5 Reasons Live Chat is a Must for Hotel Websites

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry recently launched CoMMingle Live, its fully managed Live Chat service for the hospitality industry. Over the past 6 months, the company has gained valuable insights on how consumers interact with hotel Live Chat agents and now shares the Top 5 reasons Live Chat is a must for hotel websites.

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HSMAI Las Vegas Chapter Welcomes Alison Francis-Smith as Managing Director

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HITEC Toronto Entrepreneur 20X Contestants Announced

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups that will be participating in the Toronto version of Entrepreneur 20X (E20X). All registered HITEC attendees and exhibitors, including Exhibits Only registrants, are welcome to attend the action-packed pitch competition that will take place on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto the world's largest and oldest hospitality technology exposition and conference brand. This will be the second HITEC and E20X event HFTP has produced in 2017.

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Howard Hospitality Group (HHG) launches New Hotel Brand: Locale

Howard Hospitality Group (HHG), an international hotel investor, developer and operator, has announced the launch of Locale, an innovative new limited-service hotel brand. Redefining traditional extended stay conventions, Locale appeals to the millennial mindset while creating an open, inclusive concept for savvy travelers from all walks of life. The brand's first hotel is presently under development in a coveted spot on Grand Cayman along the Seven Mile Beach corridor, near local businesses and the popular Camana Bay shopping and dining area, with a projected opening date of September 2017.

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Duetto Promotes Nelson Veiga to COO, Nathan Crisp and Nevin Reed to VPs of Customer Success and Managed Services as Company Accelerates Expansion

Duetto, the market leader in hotel profit optimization technology, announced today that it has promoted Nelson Veiga to Chief Operating Officer, where he will lead the sales and service organizations as the Revenue Strategy technology company scales for the next phase of global growth. Veiga most recently led the Customer Success and Deployment teams over the past year, when Duetto's install base grew by more than 600 hotels and fully-deployed properties achieved on average a 6.5% year-over-year lift in RevPAR Index.

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Honeywell's Hotel Guestroom System Upgrades Southern Hospitality At Grand Hyatt Atlanta In Buckhead

In a city known for its southern hospitality, Honeywell (NYSE: HON) is helping one Atlanta hotel virtually eliminate temperature-related guest complaints using the latest in connected technology. Honeywell installed its INNCOM guestroom automation and energy management system in January 2017 at Grand Hyatt Atlanta in the Buckhead district, operated by Hyatt Hotels Corporation and owned by Host Hotels, which has already made a significant impact.

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Phocuswright Announces the European Travel Innovator Awards

Travel industry research authority, Phocuswright, has announced the award winners of the latest startup Battleground, held during Phocuswright Europe currently underway in Amsterdam. Twelve innovators took the stage to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group.

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PolyU Study Finds More Knowledge Needed of Muslim Tourists' Requirements

Although Muslim tourists constitute a large and growing sector of the travel market, greater awareness is needed of their specific requirements according to Ph.D. student Ms Hera Oktadiana and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher. In a recently published review paper, the researchers highlight that some aspects of compliance with Islamic teaching are well known, such as the need for Halal food and the non-consumption of alcohol. Yet, they argue, more attention must be paid to other areas such as the role of travel for well-being in Islamic life and supporting Islamic religious and cultural events, among others.

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Connecting the Digital Dots: The Motivations and Mindset of European Travellers

Commissioned with marketing research firm Northstar Research Partners, this multi-generational study examines the online influences and priorities of British, French, and German travellers. The study compares travel statistics across several generations including Gen Z, Millennials, Gen X, and Boomers.

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There's a New Star in Town at SIXTY Beverly Hills

SIXTY Beverly Hills has selected ALICE's hotel staff and concierge technology - ALICE Staff and ALICE Concierge - to streamline task management and improve staff communication. The luxury boutique, just steps from storied Rodeo Drive, joins sister properties SIXTY SoHo and SIXTY LES on the ALICE platform.

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SiteMinder founder: If we can't find good technology to integrate with, then we build it ourselves

SiteMinder has excelled from its start-up phase of development to become a world-leading hotel technology provider, enabling properties across the globe to better manage their online distribution, connect with corporate business and set their rates. The company is also a powerful driver of direct bookings for hotels.

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HFTP Administers Updated CHAE Exam for Hospitality Professionals

Hospitality Financial and Technology Professionals (HFTP) recently launched the newly updated Certified Hospitality Accountant Executive (CHAE) certification exam. The new CHAE exam is now available for applicants, and was designed to give applicants the ability to utilize their financial knowledge and skills acquired. The CHAE Application is available for download on the HFTP website, and the policy and procedures includes detailed information on the application process and the requirements necessary to sit for the exam. The CHAE is a hospitality-specific designation which shows both a dedication to hospitality and accounting.

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Google Webinar on Monetizing the Customer Journey Now Available On Demand

Milestone and Google co-hosted a webinar titled Get the Most Bang for Your Buck out of the Customer Journey on Wednesday, May 17. The recorded webinar is now available on-demand for those that may not have had the opportunity to attend.

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Hotel News PR Delivers News Releases Directly to Hotel and Travel Media, Influencers, and Top News Sites

Today is the official launch of Hotel News PR, the first-of-its-kind press release distribution service dedicated exclusively to helping brands get their news delivered to thousands of media contacts and industry insiders in the hotel and travel industry. Through engagements with PR Newswire, media monitoring platforms, and leading online outlets, Hotel News PR offers a turnkey way for hotels, technology providers, startups, lifestyle brands, agencies, and marketers to get maximum visibility at the best price of using a single portal.

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Virtuoso Forecasts The Top 10 Places Where U.S. Travelers Will Venture During The Busy Summer Season

International luxury travel network Virtuoso, acknowledged as an influential trend predictor in the industry, has mined its data warehouse of more than $39.7 billion in transactions to reveal the top choices for U.S. travelers during the upcoming 2017 summer getaway season. Upscale globetrotters are booking eternal European favorites this summer, with a couple of other international destinations rounding out the list.

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Dhahab, the Golden Dhow, Sets Sail from Six Senses Zighy Bay, Oman

What better way to say goodbye to the stresses of modern life than by escaping to another century on a classic Omani dhow? Inspired by the word, dhahab, which means golden in Arabic, this handcrafted vessel is reminiscent of the golden age of Arabian voyages as it cruises the rugged Musandam fjords at a comfortable 10 knots. Developed by Six Senses Zighy Bay and their team of specialist designers, the private cruiser is furnished in a relaxed artisan style in tune with its resort roots. Dhahab hosts up to six guests in three well-appointed cabins (one king and two twins), and is perfect for families or a group of friends looking for something out of the ordinary. Don't let its homely splendor fool you from bow to stern the vessel offers all the mod cons including air-conditioned saloon, sun decks, dining areas, cinema and large open galley. The crew, including a chef and butler, ensure exceptional service levels throughout the odyssey. Aaron McGrath, general manager at Six Senses Zighy Bay said, \"We are thrilled to launch this beautifully restored classic dhow to our guests. We are committed to offering unforgettable memories and look forward to welcoming visitors onboard this exceptional experience.\"Setting sail from the resort, Dhahab explores the coast of Musandam where the Hajar Mountains tower over quaint fishing villages, stopping to rest along the way in secluded bays bursting with marine life. Time can be spent kayaking, fishing, beach combing, swimming or doing absolutely nothing. There are also options to take a cooking class with the chef, book a bespoke dive or bring a spa therapist on board. The three-day, two-night tailored itinerary is priced at USD 22,000 and includes all meals and non-alcoholic beverages.

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Deutsche Hospitality wins a 'Superbrand Germany

The hotel group Deutsche Hospitality has become the proud recipient of a \"Superbrand Germany\" award at a ceremony held in Berlin. It is the only brand from within the hotel industry on which this much coveted award has been conferred this year and joins such renowned names as Deutsche Bank, Bayern Munchen, BMW and Adidas in the list of prize winners, which were decided by a 21-member jury.

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Agilysys to Highlight Strategies for Maximizing Non-Gaming Revenue on Panel at Global Gaming Expo Asia 2017

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Wilson Lu, regional director for the company's North Asia region, will be featured on an industry panel at the upcoming Global Gaming Expo Asia (G2E Asia). This year's event, which marks its 10th anniversary, is being held May 16-18 at The Venetian Macao.

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JUCY Snooze Christchurch Integrates ASSA ABLOY Hospitality Mobile Access for Complete Guest Convenience

JUCY Snooze, a unique Pod-hostel accommodation concept from JUCY New Zealand, opened its first property at Christchurch Airport in late 2016, with the installation of ASSA ABLOY Hospitality Mobile Access for keycard-free entry and security. JUCY Snooze Christchurch is currently using the ASSA ABLOY Hospitality app to implement Mobile Access using VingCard Signature RFID door locks. Self-check-in stations have also been installed to eliminate the need for a traditional guest reception.

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The French-Israeli start-up Sweet Inn raises 20 million in new funds.

The fund-raising round was managed by QUMRA Capital, an Israeli growth capital fund that invests in late-stage technology-driven companies (Taboola, Fiver...). Another Israeli dynamic venture capital fund BRM (Check Point, Moovit), joined, as well as 2 other investors: LA MAISON managed by Michel Cicurel and Marc Levy, and Luxembourg holding investment M.I.3 managed by Philippe Dhamelincourt and Christian Haas.

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Unlimited Earning and Redeeming Possibilities Now Available Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest Unlock New Bonus Programs

Starting today, Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), the trio of loyalty programs from Marriott International, Inc., (NASDAQ: MAR), are offering new opportunities for members to earn unlimited bonus points to fuel their travel passions, in three unique ways:

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HSMAI Announces 2017 Revenue Management Professionals of the Year and Vanguard Lifetime Achievement Honoree

The Hospitality Sales and Marketing Association International (HSMAI) will present the Vanguard Award for Lifetime Achievement in Revenue Management to Dr. Sheryl Kimes and honor three hospitality revenue management leaders as Revenue Management Professionals of the Year at its upcoming Revenue Optimization Conference (ROC) Americas on Wednesday, June 28 in Toronto, Canada.

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TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews

Pursuing the joint goal of facilitating the hotelier's everyday business and enhancing bookings, TrustYou, the world's largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems' users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are automatically sent to the guest after their stay. Proactively sending out guest surveys helps hotels to increase the volume of positive reviews*, which leads to a better rating and online reputation as well as a higher visibility and better rankings across the web. Evaluating guest reviews also helps Welcome Systems' users to identify areas for improvement and to manage the quality of their hotel better in order to enhance the overall guest experience and satisfaction.

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Barcelona In Need Of A New Tourism Model | tourism-review.com

The tourism sector in Barcelona continues to break records. In 2016, the number of visitors reached an all-time high topping the previous year's record numbers with 18.5 million nights spent. This performance places Barcelona far ahead of other European cities such as Milan, Geneva, Munich and Vienna. However, mass tourism has caused many troubles to the locals and a new tourism model is necessary to develop. The perception of Barcelona's residents has been changing. While the great majority still considers tourism to be a beneficial activity for the city, an increasing number of people is of the opinion that tourism has reached its maximum potential, as per the results of the Tourism Perception Survey for the City of Barcelona.

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Russia Lacks Quality Economy Class Hotels | tourism-review.com

Quality economy class hotels are hard to find in Russia, according to a survey of hotel operators by RBTH. In the majority of cases, in lieu of economy hotels, tourists are being offered rooms in run-down Soviet era establishments or in mini-hotels (of 20 to 40 rooms). Vadim Prassov, Vice-President of the Russian Federation of Restaurant and Hotel Operators, explained that the situation varies from city to city: in some places, mini-hotels are able to compensate for up to 70% of the lack of good quality economy class hotels. As far as larger hotels are concerned, the situation depends on the policies of the local authorities, whether they offer incentives to investors.

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Muslims Traveling To Japan In Greater Numbers | tourism-review.com

The total number of people traveling to Japan in 2016 was above 24 million, a figure that is more than the 20 million target set by the national government for 2020. This achievement came just 4 years before the set data and visitors from Muslim nations represented a steadily increasing part of the total amount. Japan has embraced halal tourism several years ago and the effects are quite visible. The number of people traveling to Japan from Muslim nations is growing. The qiblah (arrows pointing towards Mecca) can be found now in many Japanese hotel rooms, airports and shopping centers are equipped with prayer rooms, and halal food has become a staple in many Japanese restaurants. Several companies that do business with Muslim nations also offer halal food in their cafeterias. Moreover, there has been a steady increase in the number of Muslims settling down in Japan.

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How to beat jet lag with hotel spa treatments | cnn.com

Whoever mused that getting there was half the fun clearly hasn't spent enough time flying commercial, crammed into a coach seat sized for a third-grader, sneezed on by passengers and jostled (sometimes, outright assaulted) by grouchy flight attendants. No matter how glamorous the destinationor destination spathe indignities of modern travel are just half the battle. The other half? Fighting the resulting symptoms: sore shoulders, a piercing crick in the neck, or worse, jet lag or altitude sickness. Long-haul flights that cross several zones cause anarchy for the body's circadian rhythms, and the effects are worse the further you travel.

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SALTO releases sleek new AElement Fusion electronic hotel lock with RFID, wireless and mobile technology

AElement Fusion is an electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented, providing a minimalistic design that blends with any hotel decor. The AElement Fusion is compatible with RFID and BLE (Bluetooth) technologies that integrate seamlessly with mobile applications including SALTO Systems' JustIN Mobile.

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dormakaba, Intelity, StayNTouch Announce Webinar to Simplify Mobile Adoption

Today's guests want a mobile hospitality experience. Do you have an effective strategy for mobile implementation? Would you like to learn more about emerging mobile applications? On May 31st at 1pmET (10amPT) three of the hospitality industry's leading mobile solutions companies will host a webinar that will show operators how to plan and execute a mobile strategy that delivers a positive guest experience and creates greater operating efficiency. Click here to register for the \"Leveraging the Power of Mobility\" webinar.

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Hard Rock International Amplifies The Sound Of Your Stay with Launch of WAX Music Amenity Program

Further establishing its role as the premier music-lifestyle brand in the hotel industry, Hard Rock International announces the debut of WAX: the latest component to the brand's complimentary and signature The Sound of Your Stay music amenity program. Partnering with Crosley, one of the world's most notable turntable manufacturers, and Sony Music Entertainment, a global recorded music company, guests will be offered an all-encompassing opportunity to tune in to the resurgence of vinyl records. Exclusive at all 24 hotels, guests will be offered stylish turntables in the comfort of their own rooms and experience music as it was intended to be listened to.

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As targeted campaigns now represent 58% of email marketing revenues, Revinate and Melt Content share their guide on how to tackle guests' inboxes

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, and Melt Content, the leading content marketing agency, announce the publication of their joint Guide to Email Marketing: a thought-leading e-book with practical, easy-to-implement steps to help hotels get the most from their email activities.Research shows that 90% of companies carry out email marketing campaigns, and according to the Direct Marketing Association, email marketing sees a $47 ROI for every dollar spent. Email conversion rates are three times higher than those of social media, and consumers interact on a daily basis with more brands through email than via Facebook and Twitter.Helene Hall, Chief Commercial Officer at Melt Content, says, \"A well-planned, creative email marketing campaign based on the right set of tools can help hoteliers retain customers and convert new ones, increasing guests' satisfaction and maximizing revenue.\"\"Basing email sends on a broad range of guest data such as social media activity, stay history or past transactions can lead to highly targeted campaigns that generate more revenue,\" says Thomas Landen, Director of Global Field Marketing at Revinate. \"According to the Direct Marketing Association, those amount to 58 percent of all revenue from email marketing,\" he adds.The three steps for a successful email campaignAccording to the Guide to Email Marketing, marketers should tackle three key areas in order to succeed at their email campaigns.First, they have to set clear goals. Do they want to reactivate lapsed loyalty programme members, boost their social media presence, or upsell activities and experiences to guests who have already booked?Second, they need to turn those goals into a clear strategy based on insights who, why and when and key themes and topics. Last but not least, they need data. According to Thomas Landen, \"The more data, the better. A guest's email address is just the beginning: by combining it with d

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EU Commission's Report Assesses Effects of Antitrust Enforcement in Online Hotel Booking | lexology.com

In April, the European Commission and 10 EU national competition authorities (NCAs) published the results of a coordinating monitoring exercise carried out in the online hotel booking sectors in 2016. The participating authorities sent questionnaires to a sample of 16,000 hotels in ten EU Member States, 20 online travel agents (OTAs), 11 metasearch websites and 19 large hotel chains. The purpose of the exercise was to assess the effects of the antitrust enforcement measures adopted in recent years in this sector, which have led to changes to the so-called 'wide parity clauses' used by OTAs in their contracts with hotels. The monitoring exercise assessed whether the Europe-wide removal in July 2015 by Expedia and Booking.com of certain 'parity' or 'most-favoured-nation' clauses in their standard contracts with hotels has affected pricing and commission rates in the sector.

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HSMAI Announces 2017 Revenue Management Professionals of the Year and Vanguard Lifetime Achievement Honoree

Honorees Will Be Recognized in June at Association’s Revenue Optimization Conference in Toronto

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Cosmetic Beauty Services - Horwath HTL Report

Fabian Modena and Matthew Brennan of Horwath HTL Health & Wellness discuss the global cosmetic beauty industry. This paper explores the primary differences between various cosmetic treatment categories, reviews industry performance, growth and trends, and identifies ways for operators and investors to utilise cosmetic treatments to boost spa facility performance, through a Bangkok-based case study.

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What Big Data Means for Hotel Visuals

Today's travelers are starting to expect a personalized experience throughout all stages of travel. As a matter of fact, 74% of consumers feel frustrated when website content is not personalized (Infosys.) This shows us that in the evolving world of travel marketing, big data must be utilized in order to please (and convert) our target audience.

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VR for your Website is here | visrez.com

VR is a truly powerful sales platform which can revolutionise how event spaces are presented however currently not every consumer owns a VR headset which can limit the potential reach of a VR campaign. Big news came recently when Google announced that the latest version of Chrome will support VR on the web, allowing users to enjoy VR content on any device. This will make VR accessible to more consumers because it can be experienced in the browser without any installed app which is a huge step forward for VR. Our development team have been working on a WebVR product for some time because of the exciting potential of WebVR as a sales tool.

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Hotel Bars Evolve to Cater to New Generation of Travelers

Hotel bars are changing. Gone are the days of dim lighting, where solo business travelers unwind over a solo drink after a day of hard on the road. Hotel bars are changing. Gone are the days of dim lighting, where solo business travelers unwind over a solo drink after a day of hard on the road. The new hotel bar is evolved to become a social center for the hotel, at times encompassing the entirety of the hotel's lobby and serving as a bright place where groups can meet, socialize and generally have a festive time, says Michael Suomi, who is the principal and interior director of design at Stonehill & Taylor, a New York City-based architecture and interior design firm.

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Will Cuba Become the Caribbean's Best Destination?

Will Cuba Become the Caribbean's Best Destination? Don't get them wrong: The all-inclusive, oceanside resort that Georgetown University Hospitality students visited during their recent trip to Cuba was wonderful, and all anyone could ask of an all-inclusive, oceanside resort. It just didn't say \"Cuba.\"

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Google Launches Local Events Search, Milestone is Right There with Them

Yesterday Google announced a new feature as part of their mobile search results capabilities (https://blog.google/products/search/making-plans-we-can-help/). Mobile users can now find local events happening near them by simply searching for them on Google. This capability is a continuing effort to make mobile devices more beneficial to users as mobile usage by consumers continues to soar.

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ALHIs VP of Sales Jennifer Erney Named PCMAs 2017 Supplier of the Year

Jennifer Erney, who just joined Associated Luxury Hotels International (ALHI) as Vice President of Sales for the Mid-Atlantic region, was named the 2017 Supplier of the Year by the Professional Convention Management Association (PCMA) at its 2017 PCMA Education Foundation Visionary Awards in Washington, D.C. on May 3, 2017. The 2017 Professional Excellence Awards winners were selected from PCMAs membership, which is made up of nearly 7,000 members. PCMA is the worlds largest network of business events strategists. Erney was one of only seven individuals honored with an award this year, and was recognized as the 2017 supplier of the ye ar. Our 2017 honorees and award winners accomplishments serve as inspiration to both industry veterans and novices alike, said PCMA President & CEO Deborah Sexton. Each an expert in their profession always endeavoring to lead the advancement of their organizations and the business events industry.Erney (center) is pictured here receiving the award from Susan Salem Euritt (left), Vice President Direct Sales and Business Development at Garrett Brands; and Chris Wehking, Chief Program Officer at American Society of Anesthesiologists. Euritt and Wehking serve on the 2017 PCMA Board of Trustees for the PCMA Education Foundation. Based in ALHIs Global Sales office in Washington, D.C., Erney assists meeting professionals, association executives and incentive specialists in the Mid-Atlantic region who are interested in conducting meetings, conventions and/or incentive programs at any of ALHIs 250+ luxury-level, mostly independent member hotels and resorts worldwide. A highly accomplished hospitality industry sales executive, Erney previously served as the Director of Global Accounts Meetings & Events for Fairmont Raffles Hotels International (FRHI Hotels & Resorts), which is now part of AccorHotels. In addition to being an active member of PCMA, she is a Certified Meeting Professional (CMP), Certified Association Sales Executive (CASE) by PCMA

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SilverNeedle Hospitality Group add award-winning marketing agency Brand Karma to its portfolio and launches itself as Next Story Group

Singapore -- SilverNeedle Hospitality Group today announces the acquisition of the internationally acclaimed new media marketing agency, Brand Karma, a pioneer in building brand experiences through social media, creative storytelling, digital marketing and immersive virtual reality. Together with SilverNeedle's in-house architecture and design agency Virsa, SilverNeedle becomes highly-specialized in marketing and design, holistically maximizing ROI on real estate assets.

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Jumeirah rehabilitates 75 turtles into the Arabian Gulf from new lagoon at Jumeirah Al Naseem

A rare olive ridley sea turtle called Barnacle today checked out of Jumeirah Al Naseem's turtle rehabilitation lagoon with more than 70 critically endangered hawksbill turtles who headed back home into the waters of the Arabian Gulf.

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Renaissance Hotels Redefines The Typical \"Business Brag\" For Today's Travelers

Renaissance Hotels, part of Marriott International, Inc. (NASDAQ: MAR), today announced its sixth annual Global Day of Discovery will be held on Wednesday, May 17th at the brand's 160 hotels around the world. Created to encourage business travelers to experience their \"5 to 9\" with as much vigor as they approach their \"9 to 5\", Global Day of Discovery will spotlight hidden gems around the globe that give neighborhoods their soul: from underground art scenes to exotic local cuisines. Open to global guests and local residents, the worldwide celebration will also offer exclusive packages to Marriott Rewards members bookable with points for a limited time at Marriott Rewards Experiences Marketplace.

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Three Hilton Brands Declare Suites for All with First Joint Campaign, BRING IT

According to the Family Travel Association*, affordability and choosing the right accommodations are among the top travel challenges for families. That's why the All Suites brands by Hilton (NYSE: HLT) Embassy Suites, Homewood Suites and Home2 Suites by Hilton are declaring \"suites for all\" as part of their first-ever joint campaign, \"BRING IT.\" The integrated effort is designed to reinforce that when choosing an all-suites hotel, every traveler will enjoy the space they need along with great value-added and convenience-focused amenities.

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Thanks to the launch of UpgradeGenius hoteliers can now increase their profits and guest experience

Receptio by SysPay provides integrated payment and data security solutions, which see an increased demand by hotels. The revolutionary concept of Receptio allows hoteliers to turn room upgrades into direct profits, while providing a top guest experience.

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Introducing #MoveThisRamadan:

Exercise in Ramadan? More people than ever are saying 'yes' to feeling healthy and energized all year round, 'yes' to spending more quality time taking part in activities with family and friends, and 'yes' to the happy buzz of endorphins that even a gentle workout brings. During Ramadan, the key is to take exercise that is light, manageable and enjoyable as simple as a short walk.

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Cuba's New Luxury Hotels Look to Lure Waves of U.S. Tourists | nytimes.com

In Havana's Parque Central, shady stone benches and graceful palm trees beckon to mojito-sipping tourists and locals gathering to shoot the breeze. The gathering spot, in the center of town, is surrounded by horse-drawn carriages and long lines of colorful finned-and-chromed 1950s cars. But more utilitarian vehicles have recently begun circling the square: construction equipment transforming old buildings into luxury hotels. As Cuba's relationship with the United States grows warmer, real estate redevelopment is heating up, too.

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The Rainmaker Group Maintains Leadership Position in Hospitality Pricing Optimization and Intelligence Sector with Record Setting Growth in Q1 2017

The Rainmaker Group (Rainmaker), during the first quarter of 2017, welcoming more than 200 additional properties to its rapidly expanding global client base. In addition to growing the number of users for its comprehensive platform of pricing optimization and intelligence solutions, many existing Rainmaker clients also expanded their agreements during this time period, with several hotel groups taking their current Rainmaker solutions portfolio-wide or implementing additional solutions from the Rainmaker platform to augment those already in use at their properties.

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Students Colloquium To Feature Rising Stars In Caribbean Tourism During Caribbean Week New York

During Caribbean Week New York, the Caribbean Tourism Organization (CTO) will host its seventh annual Caribbean Students Colloquium on Wednesday, June 7, 2017, from 5:30 - 8:30 p.m. at the Wyndham New Yorker (481 Eighth Ave., New York). The Colloquium - an event where students are challenged to present well-researched, practical and financially viable sustainable tourism projects - is dubbed \"Students Taking Center Stage: A Forum for Rising Stars in Caribbean Tourism.\" This event is open to the public and free to registered attendees (click here to register). The Colloquium brings together students enrolled in tourism and hospitality programs who have a devotion to the Caribbean and are eager to make a contribution to its sustainable development. There will be a selection process based on submitted presentations with a maximum of five teams vying to capture the coveted title of 2017 Student Colloquium Champions. These free-style presentations will be judged by a panel of sustainable tourism practitioners, including: Hugh Hough, Partner and President, GreenTeam Global, NY; Dr. Debra Blair, Associate Professor and the Director of Assessment in the School of Tourism and Hospitality Management, Temple University, PA; and Salli Felton, Chief Executive Officer, The Travel Foundation, UK. Five schools will participate in this year's contest - The College of the Bahamas (COB) - Nassau, Bahamas (@UniversityOfTheBahamas); Monroe College - New York (@monroe_college); Turks and Caicos Islands Community College (TCI) - Turks and Caicos Islands; The University College of the Cayman Islands (UCCI), School of Hospitality - Grand Cayman (@UCCICayman); and University of the Virgin Islands (UVI) - St. Thomas (@UVI_edu). Each member of the first place winning team will received complimentary registration for the 2017 Sustainable Tourism Conference in St. Kitts and the coveted winner's trophy. \"Tourism education is a critical element of sustainability in the Caribbean and the CTO is

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WoodSpring Hotels Hosts Annual Conference: Operation Excellence

WoodSpring Hotels, the nation's fastest-growing extended-stay hotel company, today announced the conclusion of its WoodSpring Hotels 2017 Conference in San Antonio. The multi-day gathering of WoodSpring general managers and owners highlighted a number of company initiatives and milestones, including the successful rebranding of a majority of its Value Place hotels to WoodSpring Hotels. The remaining conversions are ongoing and expected to be completed by year's end.

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Oman being earmarked as new tourist destination

The Middle Eastern country of Oman is the subject of some reimagining of its potential from within the region. A panel discussion by the Majlis al-Shura, the region's political and advisory body, stated that more was to be done to tap into the underexploited resource of Oman's tourism industry. According to a report by the Committee on Addressing the Economic Crisis and its Impact on the Society, Oman should be monitoring tourism patterns and activities and investigating ways in which the culture, heritage and geography of Oman could be used to increase the tourism sector in the area so that it would benefit the economy.

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Marriott to Undergo Significant Expansion of Select-Service Brands

Marriott International, the world's largest hotel company, plans to add as many as 300,000 new rooms over the course of the next three years, both expanding the footprint of its own legacy select-service brands while simultaneously stepping up growth at the select-service brands it acquired in its deal with Starwood International last year.

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Choice Hotels Focuses on Future at 63rd Annual Convention

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is hosting its 63rd annual convention this week in Las Vegas, themed \"Future Ready.\" More than 5,000 hotel owners, general managers and hotel staff will participate in educational sessions on topics, ranging from the state of the industry and emerging trends to the latest business tools and technology.

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Hard Rock Hotels & Casinos Puts Guests First With New Hard Rock Rewards Member-Only Rate

Today, Hard Rock Hotels & Casinos announces its Rewards Member Rate, offering Hard Rock Rewards members exclusive discounted room rates when booking directly on HardRockHotels.com.

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It Pays To Stay Loyal - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest Launch a Coordinated New Regional Promotion This Season

In a first of its kind coordinated Regional promotion, Marriott International (http://Marriott.com) has launched a unified and compelling offer at nearly 200 participating Marriott International hotels in 30 countries with a choice of 17 brands across exciting destinations in Middle East and Africa. City or beach, history or culture, nature or adventure, wild life or relaxation, guests can choose the experience and now enjoy up to 30% off on their hotel stay and make this season a memorable one.Just months after its unprecedented announcement that members could link their accounts to have their Elite status matched and transfer points between programs, Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), Marriott International is giving its loyal members more reasons to stay loyal and travel more. All three programs will run the same promotion, giving members more value and more reasons to explore the magic of Middle East and Africa.\"We are excited to launch such a compelling and cohesive offer under the umbrella of our powerful and award winning loyalty programs and we hope this will not only give a much needed impetus to regional travel but will also attract the global traveler into our continent,\" said Neal Jones, Chief Sales and Marketing Officer, Middle East and Africa, Marriott International. \"Given our diverse portfolio and bandwidth of brands, we now have a brand and hotel for every traveler looking for an enriching experience and our loyal members continue to get more.\"Guests can book between 1st May and 31st August 2017 for stays between 21st May 9th September 2017 and enjoy 20% off on the best available rate and a 30% off on food and soft beverages at participating restaurants, bars and lounges. What is more, Loyalty Program members enjoy 30% off on the best available rate and a voucher for a 30% off on their next stay, valid for stay between 10th September - 31st December 2017.For Marriott Rewards and The Ritz-Carlton Rewar

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Don't miss Milestone and Google webinar on monetizing the customer journey by optimizing marketing spend

Milestone will be hosting a webinar in conjunction with Google titled Get the Most Bang for Your Buck out of the Customer Journey on Wednesday, May 17, 2017 at 11 am Pacific.

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HSMAI Digital Marketing Workshop Roadshow

Hospitality Sales and Marketing Association International (HSMAI) half-day Digital Marketing educational training workshops are coming to Thailand in May (Bangkok and Phuket), followed by Singapore and Australia (various locations) later on in the year.

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The Philippines will host the 6th UNWTO Conference on Tourism Statistics

Policy leaders, statisticians, academicians and private sector will convene in Manila, The Philippines, next June 2017 (21-24), to discuss new methodologies to measure the full impacts of tourism. The 6th edition of the World Tourism Organization (UNWTO) International Conference on Statistics, an official event of the International Year of Sustainable Tourism for Development 2017, will address the topic of 'Measuring Sustainable Tourism'.

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12 Innovative Startups Qualify to Pitch Investors at Mekong Tourism Forum

Organizers of the Mekong Innovative Startup Tourism (MIST) accelerator program announced that 12 startups from Cambodia, the Lao PDR, Myanmar and Vietnam have qualified to pitch their business plans to investors at the Mekong Tourism Forum, 6 June in Luang Prabang, Lao PDR.

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Duetto Provides Revenue Strategy Solutions for Live! Casino & Hotel Maryland

Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Live! Casino & Hotel Maryland. Under the agreement, Duetto will provide the benefits of Open Pricing, loyalty pricing and business mix optimization for the company's 250-room boutique Live! Lofts property, and for the flagship Live! Hotel, scheduled to open in the first quarter of 2018.

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Teneo's Top Venue Trends for Exceptional Meetings & Events in 2017

In a world of visual overload, hyper technology and a \"been there done that\" attitude, meeting and event planners are pressured to find evermore exciting, unique and memorable events that will keep participants enthused and motivated. The old Hollywood adage, \"You're only as good as your last picture,\" describes the situation well. Planners are under pressure not just to outdo the competition, but to outdo themselves, and smart venues are responding with super-charged creativity.

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Top Trending Hotel Brands of 2017

2017 has gotten off to a great start in the international hospitality industry, with growth in many sectors and lots of hotel brands going from strength to strength. As well as established hotel groups finding success already this year, many fledgling brands, both independent and operated by larger parent organisations, are reaping the rewards of innovative concepts and ambitious visions. With the hotel industry aiming itself more and more at millennials and experiential services, we take a look at three new brands that are on our watch list for 2017.

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Poland Increasingly Popular Despite Travel Safety Issues | tourism-review.com

Sea, mountains, cuisine, hospitality and security. Foreign tourists love Poland and throughout the last couple of years the destination has become even more popular. However, the travel safety has become troublesome recently. In the latest report of the World Economic Forum, Poland was ranked 48th in terms of travel safety and security of a country. This is a fall by 13 positions compared to 2015. In assessments, the issues like crime rate and terrorist threat were taken in to account. In the same report Poland's great attractions, well-maintained and quality hotel infrastructure were highlighted. Tourism in Poland seems not harmed much by the security troubles.

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A Hotel for Every Traveler, Sometimes Several Under One Roof | nytimes.com

The name Marriott has come to mean many types of lodgings a full-service hotel in a big city, basic low-cost hotels with free Wi-Fi that are aimed at the business traveler, a newly renovated beach resort. Through acquisitions of other hotel companies, including Starwood Hotels & Resorts last year, and introductions of its own new hotel groups, Marriott International now manages 30 brands under its corporate umbrella. Marriott is typical of hotel companies with increasingly expanding portfolios of offerings. The Wyndham Hotel Group has 18 brands among its 8,000 hotels. Choice Hotels International's 6,400 hotels include 11 brands. Hyatt Hotels Corporation carries a portfolio of 13 brands, distributed among about 700 properties. AccorHotels, based in Paris, manages 17 brands worldwide. The list could go on.

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Lodging Interactive's CEO to Speak About Hotel Reputation Management on HSMAI NYC Luncheon Panel

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced that DJ Vallauri, the Company's Founder & CEO, will be a guest panel member at HSMAI's NYC Chapter luncheon on Monday, May 22, 2017 at the 3 West Club in New York City. The panel discussion, titled Online Reputation Management - Perception vs. Reality, will discuss and share insights hoteliers can use when managing their online reputation.

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Brooklyn's Wythe Hotel Continues its Transformation with Technology

Brooklyn's Wythe Hotel is using ALICE's hotel management technology to improve staff task management and staff communication. The 70-room waterfront factory turned independent hotel has been using ALICE's staff and concierge technology - ALICE Staff and ALICE Concierge - since June of last year.

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Register Now for The Phocuswright Conference 2017

It's here: Your ticket to The Phocuswright Conference (November 7 - 9, Ft. Lauderdale/Hollywood, Florida)

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Red Lion Hotels Corporation Unveils New Alignment of Brands

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today the evolution of its brand portfolio following the acquisition of Vantage Hospitality's hotel franchising business on September 30, 2016.

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Security in the world of Hotel Mobile Key and Hotel Internet-of-Things solutions

We live in times where nothing seems to be safe. Every day, we read about tech hacks, industrial espionage, data thefts and much more in the business world. The well-known statement that there is no absolute security applies to any technology used for security purposes. However, the risk of a security breach can be significantly reduced by the correct application and combination of suitable security measures.

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TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales

TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou's business development and account management strategy, working to increase market share and reach with major hotels across the U.S.

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Who's there? Groceries are Knocking at your Hotel Door

Attention travelers: hunting down the closest grocery store in an unfamiliar city when craving the comforts of home is a thing of the past thanks to Hawthorn Suites by Wyndham. Wyndham Hotel Group's welcoming extended stay brand now gives guests easy access to the ingredients they need to feel at home on the road with its just-launched grocery delivery offering, bringing groceries straight to guests' doors through new partnerships with Instacart, a fast-growing retail delivery service, and Peapod, the country's leading online grocer. The handy service currently piloting at eight Hawthorn Suites hotels in and around Chicago, Ill.; Philadelphia, Penn.; Raleigh and Charlotte, N.C.; Hartford, Conn.; and Orlando, Fla. is the brand's newest offering developed to help long-term guests maintain their routines when away from home. It's the latest addition to Homemade @ Hawthorn, the brand's in-room, chef-driven cooking program designed for hotel living serving up seasonal, home-cooked recipes from award-winning chefs which can be easily prepared in a fully equipped in-suite kitchen. With just a few clicks at www.hawthorn.com/homemade, guests at the pilot hotels can easily find and order all of the ingredients for their favorite Homemade @ Hawthorn recipe, or their most-wanted grocery items, and have them delivered straight to their hotel. \"We know convenience is king for long-term travelers staying in new cities for weeks or months at a time,\" said Larry Hambro, vice president, brand operations, Hawthorn Suites. \"An essential part of helping our guests stick to their regular regimens when they stay with us is delivering the comforts of home, like a homemade meal or their go-to snack. Our grocery delivery pilot makes that possible by giving guests the power of selection combined with the convenience of online shopping and curated dishes. We get everything delivered these days straight from our computers and phones, from car rides to shaving kit subscriptions to groceries

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Luxury Hospitality Innovator Ana Brant Joins Local Measure's Advisory Board

Sydney-headquartered Customer Intelligence Provider Local Measure announced that Ana Brant has joined its Advisory Board, as the company continues its worldwide push to help hotels build loyalty and secure positive reviews while guests are still on property.

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Best Western's Dorothy Dowling Honored as 2017 Silver Stevie Award Winner for Marketing Executive of the Year

Dorothy Dowling, Senior Vice President and Chief Marketing Officer of Best Western Hotels & Resorts, has been named the recipient of the Silver Stevie Award in the Marketing Executive of the Year category. The awards are part of the 15th Annual American Business Awards. With more than 3,600 nominations from organizations of all sizes and in virtually every industry, Dowling was selected for her 30-plus years of dedication to hospitality marketing, and for leading Best Western's notable achievements in 2016 including: the brand's iconic refresh, the revamp of its industry-leading Best Western Rewards (BWR) loyalty program, and it's coveted industry partnerships known for driving innovation and business activation and delivering superior guest experiences.

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National Geographic Expeditions Acquires Global Adrenaline

National Geographic Expeditions announced today that it has acquired Global Adrenaline, a full-service tour operator that designs, plans and operates customized trips for groups and independent travelers on all seven continents. The transaction is a key part of its overall growth plan for the travel business.

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Omni Dallas Hotel Allows Companies to Brand the Dallas Skyline

The Omni Dallas Hotel, connected via sky bridge to the Kay Bailey Hutchison Convention Center and close to restaurants, shops, the Dallas Arts District and more, unveiled its \"Book a Meeting, Brand the Dallas Skyline\" offer. For every meeting or event booked, the hotel will brand the iconic downtown Dallas skyline with the company's logo or message.

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STR, CHTA partner to advance Caribbean hotel performance

STR, the leading provider of data benchmarking and analytics for the global hotel industry, is now a strategic partner of the Caribbean Hotel & Tourism Association (CHTA). The partnership shares STR's data and analytics platform with CHTA members.\"STR has become an essential planning and benchmarking resource for hotels, destinations and local and regional organizations like the Caribbean Hotel and Tourism Association,\" said Frank Comito, CHTA CEO and director general. \"CHTA has had a longstanding working relationship with STR. They provide us and our members with timely data that helps us to quickly get a pulse on the industryhow it's performing, its comparative performance and the impending outlook. We're thrilled to welcome them as a strategic partner, taking our relationship from strength to strength for the benefit of our members and our industry.\" Fatima Thompson, STR's associate director of business development, hotels, echoed Comito's sentiments: \"We're excited to establish this new level of partnership and look forward to working with CHTA leaders to improve the benchmarking capabilities of the region with STR's advanced data tools and training services.\" STR's sample comprises nearly 57,000 hotels and more than 7.6 million hotel rooms around the globe. In the Caribbean region, STR collects data from more than 1,900 properties, representing more than 240,000 rooms.

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Holiday Inn Resort Montego Bay Sets 2017 Hurricane Guarantee

With hurricane season fast-approaching, the all-inclusive Holiday Inn Resort Montego Bay is moving quickly to minimize any negative impact potential storms might have on guests by reinstating its Hurricane Guarantee. Valid on bookings for resort stays enjoyed throughout the entire 2017 Atlantic hurricane season (May 1 to November 30, 2017), the program provides consumer purchase protection against disruptions due to hurricanes as follows:Pre-VacationGuests holding confirmed reservations with nonrefundable deposits who are unable to travel due to the closure of Montego Bay's Sangster International Airport caused by a Category One or higher hurricane can rebook their reservations for a future resort stay without penalty. A one-category room upgrade will also be provided based on space availability (excludes suites). Mid-VacationShould a Category One or higher hurricane interrupt resort operations for more than 24 hours, guests already on property will receive a certificate valid for a free future stay. Certificates will be valid for resort stays equal to the number of days that hotel operations are interrupted as determined by the resort. Certificates must be redeemed within one (1) calendar year from the date of issuance. Free future stays will be awarded subject to space availability and certain blackout dates may apply.Nicola Madden-Greig, Group Director of Marketing and Sales, commented on the Hurricane Guarantee, saying: \"A relaxed vibe on the beach and at area attractions combines with our ever-present great weather and uniquely Jamaican vibes to make summer and fall ideal periods to escape to MoBay. Our Hurricane Guarantee ensures that travelers choosing Holiday Inn can vacation in Jamaica throughout Hurricane Season with confidence.\"The Holiday Inn Resort Montego Bay Hurricane Guarantee is valid exclusively on U.S. bookings. Group bookings are excluded and the program is subject to change at any time.For reservations, please visit www.caribbeanhi.com, or cal

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14th UNWTO Awards for Excellence and Innovation in Tourism: Call for Applications

Applications for the 14th edition of the UNWTO Awards for Excellence and Innovation in Tourism by the World Tourism Organization are now being accepted. Winners will be announced in January 2018 on the occasion of the UNWTO Awards Ceremony, to be held at the International Tourism Fair in Spain (FITUR).

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The CMO Survey February 2017: Rethink everything [Infographic]

Many marketing organizations were built for activities that look very dierent from those required in today's fast-paced, digital world. So marketing leaders are changing the game, building key capabilities in-house and rethinking what is outsourced to match new demands and harness new opportunities. Gain insights from the key findings below, interact with the survey data, and view the full results.

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B2 Hotel group select Guestline's suite of hospitality software solutions for implementation across portfolio of 30+ hotels in Thailand

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U.S. Micro-Hotel Pioneer, The Pod Hotels, Expands To Washington, D.C.

The Pod Hotels today announced the opening of Pod DC, a 245-room micro-hotel located in the lively Chinatown/Penn Quarter neighborhood in Washington, D.C. Following the model of BD Hotels' successful Pod Hotels in Manhattan and Brooklyn, Pod DC features well-appointed guest rooms and vibrant communal spaces, where travelers are encouraged to socialize and connect. Across the street from the Gallery Place-Chinatown metro station and the Smithsonian museums, as well as a short walk to the Verizon Center, top-rated theaters, restaurants, and public transportation, guests can easily access all of the city's top attractions.

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Scandic Friends celebrates two million members

- New record for the largest loyalty program in the Nordic hotel industryThe largest loyalty program in the Nordic hotel industry, Scandic Friends, is celebrating its two millionth member, Ragnhild Fryd Johnsen from Bergen, who took the loyalty program to a new level. When she arrived at Scandic Sjlyst in Oslo, she was surprised by the staff and became the first guest to receive a lifetime \"Top floor by invitation\" the highest membership level with selected benefits.

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Travelport powers TravelTech's Hong Kong-London hackathon at 40,000 feet

Travelport (NYSE: TVPT), today announced its sponsorship and involvement of the unique Hack Horizon hackathon which will give 32 participants exclusive access to its technology whilst on a flight from Hong Kong to London.

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Sheraton Hotels & Resorts and Major League Baseball Partner to Go Beyond with Launch of Digital Video Series Beyond Influential

Today, Sheraton Hotels & Resorts, part of Marriott International, Inc. (NASDAQ:MAR), is launching a digital video series in partnership with Major League Baseball (MLB) titled \"Beyond Influential.\" The series launches today on MLB.com and features four current and former MLB stars and their never-before heard stories about the people who have gone above and beyond in helping them become who they are today.

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The Cliffs Resort Unifies Full-Service Property Operations with Maestro PMS for Greater Efficiency and Real-time Direct Booking

The full-service Cliffs Resort on California's Central Coast installed the Maestro PMS suite of integrated property software solutions to drive greater efficiency and guest service.

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The Quietroom Foundation is setting up the first worldwide certification process for manufacturers of soundproofing products used in the hotel industry

The Quietroom foundation creator of the Quietroom label, the only objective standard for quiet hotel rooms is setting up the first worldwide certification process for manufacturers of soundproofing products used in the hotel industry.

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New in the Sharing Economy: MyRestaurantList.com

Hungry travelers often ask hospitality hosts for local restaurant recommendations, especially since personal recommendations carry more weight than impersonal online reviews. That's why start-up company MyRestaurantList Inc. launched a new online listing service that enables those working within the hospitality industry to easily make money doing what they have always done: Recommend restaurants.

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Dual-Brand Hotels Usher In A New Era As Bigger Properties Go Out Of Style | forbes.com
As the hotel industry learns to streamline costs and position itself to be more competitive against entities like Airbnb, many of the world's leading hotel owners have taken to combining multiple concepts under one roof in a trend known as dual-brand hotels. While vast singular hotels serve their purpose in the market, especially as it pertains to large events and conventions, dual-brand properties are the future of the industry, Engel said. The concept became increasingly popular as developers aimed to own all corners of a market by pairing hotels from different cost segments under the same roof. The benefit of this effort was twofold: it brought the best of both brands to more guests, and consolidated back-of-house operations like housekeeping.

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Increasing Booking Conversion with a Call-to-Action

An effective call-to-action is crucial in getting online consumers to do what you want to them do. This is especially true when getting travelers to book a room at your property via your hotel website. The following tips will help you to craft a call-to-action that will entice consumers to click further:

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How will we travel in the future?

The world of travel is changing fast. Thanks to 4G, the internet is now something that we carry with us in our pockets wherever we go. Added to this, a more globalized society is normalizing the experience of regular travel to far-flung destinations. However, as we head towards the year 2020 and beyond, the way that we travel will undergo a further set of revolutions, as digital nativespeople too young to remember a time before the Internetuse new tech tools to make traveling more convenient and fulfilling. As they instigate a new set of trends, they will dial back to the meaning of traveling well.

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The 2017 Smart Decision Guide to Hotel Guest Experience Management

The world's leading hoteliers are turning their attention to technology innovation in areas that can improve the guest experience. Yet technology by itself will invariably fail to deliver optimal outcomes when it comes to a holistic Guest Experience Management initiative.

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Enjoy Yappy Hour and massages with Fido: More hotels are offering over-the-top amenities for your pets | vancouversun.com

On a recent trip to Huntington Beach, Calif., Jen Reeder chose a hotel for one specific reason: the room-service menu. For dogs. It was called a Yappy Hour'menu, says Reeder, who is president of the Dog Writers Association of America and frequently travels with her dog, Rio, a six-year-old Labrador retriever mix. She selected steak and vegetables from the menu for Rio, and his meal was served on a proper dish with a lid, just like human food. It's sort of spoiled him, Reeder says. Now, every time we get room service in a hotel he expects that he's going to get his own special plate. Reeder isn't alone when it comes to her travel priorities. According to research conducted by the American Pet Products Association, dogs and road trips go together like, well, Kibbles n' Bits. In 2006, 19 per cent of dog owners took their pooches with them on a road trip. In 2014 (the most recent data available), that number nearly doubled to 37 per cent. Hotels are responding with open arms and chef-made treats as doting pet parents look for pet-friendly brands when they travel.

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The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels

Today, The Venetian Las Vegas launched one of the hospitality industry's first Facebook Messenger direct booking channels and the first for an individual hotel -- offering guests the opportunity to book directly and securely through social messaging.

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Milestone Wins Multiple Platinum and Gold Hermes Creative Awards for Exceptional Web Design

Milestone, a leading provider of digital marketing software and services for hospitality, retail and finance, won two platinum, two gold and one honorable mention for client websites at the recently announced Hermes Creative Awards.

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UNT Graduate Students Win Top Prize in Second Big Data Challenge

Two University of North Texas graduate students who turned a terabyte of raw hotel booking data into a comprehensive analysis of booking trends took DHISCO Inc.'s top prize in the second annual Big Data Challenge.

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Digital Signage Case Study - DeVos Place

DeVos Place in Grand Rapids, MI, recently worked with JANUS Displays to build out their digital signage presence and utilize digital signage as part of their state-of-the-art conference and events facility. Over the past two years, DeVos Place and JANUS have worked together to add a number of event directories throughout their facility, as well as interactive information boards for high traffic areas.

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Guestware partners with Infor Hospitality to create a two-way integration

Seattle, WA Guestware has teamed up with Infor Hospitality to create a two-way integration between the Guestware hotel CRM application and HMS property management system. This integration leverages complementary technology and allows for a seamless integration between the two systems. The first hotel to implement this new interface is Virgin Hotel Chicago.

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HeBS Digital Provides Coursework for Ecole hoteliere de Lausanne's Online Education Certificate Program in Hospitality Management

HeBS Digital is pleased to announce that it has been selected by Ecole hoteliere de Lausanne (EHL) to provide online video coursework for their 2017 certificate program in hospitality management. Ecole hoteliere de Lausanne is one of the leading hotel management schools in the world with more than 2,600 students from over 100 different nationalities currently enrolled.

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Eldorado Hotel and Spa Deploys Hosted SpaSoft Spa Management System

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that Eldorado Hotel and Spa in Santa Fe, New Mexico, has implemented its SpaSoft Spa Management System for its award-winning Nidah spa.

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Super 8 Road Trip Fails Campaign Showcases Renovations

Super 8, a part of Wyndham Hotel Group, just launched a multi-million-dollar ad campaign that takes a comical look at U.S. \"road trip fails\" while showcasing the brand's newly redesigned rooms. The campaigncalled \"See You on The Road\" and created by independent agency TERRI & SANDY for television, radio, digital, and socialhighlights more than $100 million in nationwide renovations, with updates ranging from new flat-screen TVs to local photography replacing guestroom artwork.

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Comfort Hotel Brand Announces Aggressive U.S. Growth

The Comfort hotel brand continues an aggressive plan this year, expecting to open 56 new properties, essentially a new hotel each week. As part of Choice Hotels International, one of the world's leading hotel companies, the new properties showcase the brand's significant growth and reflect the brand's strategic transformation and new design initiatives, which includes a refreshed, modern look and feel.

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Omni Hotels & Resorts Announces a Summer Love Affair with Avocados

This summer, Omni Hotels & Resorts knows one thing is for certain: it's all about the avocado. The luxury hotel brand has announced that its annual \"Art of Water\" poolside menuwhich every year spotlights one of the country's most popular ingredientswill be devoted to the popular fruit. Between Memorial Day and Labor Day, guests visiting participating Omni properties can enjoy a selection of creative and delicious food and drink options, all featuring Avocados From Mexico.

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Health Tourism Canada, UK, And Israel On The Top | tourism-review.com

Health tourism has established itself as a vital part of the industry. It is no surprise that the number of people travelling for treatment is constantly on the rise, as well as the revenues of the segment. The market of wellness and health tourism is experiencing constant growth. Both Western and Eastern Europe have registered market increases. In 2017, the Western European health and wellness market is expected to reach a figure of 146,407.5 million. The Eastern European market is expected to reach numbers of about 27,698.4 million.

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The 3th UNWTO International Congress on Ethics presents the Recommendations on the Responsible Use of Ratings and Reviews

Tourism stakeholders have convened in Krakow, Poland, in the 3th World Tourism Organization International Congress on Ethics to underline the need to continue advancing the ethical framework of the sector. The event, which was conducted on 26-28 April, is one of the pillars of the 'Enhancing the Understanding of European Tourism' Project, implemented by UNWTO in cooperation with the European Commission.

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Come fly with me Oaks Hotels & Resorts takes off with Air New Zealand Airpoints

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, is proud to announce the launch of its first ever airline loyalty programme partnership, joining Air New Zealand's Airpoints programme to give travellers the opportunity to earn valuable rewards.

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Online Reviews Help Independent Hotels Steal Business From Chains | wsj.com
In the hotel business, brand names mean a lot less than they used to. That is the conclusion of a recent study by Brett Hollenbeck, an assistant professor at UCLA Anderson School of Management. By looking at hotel revenue and reviews, he found that while chain hotels still have more sales than independent ones, the margin is narrowing considerably. And the change is largely driven by the growth of online reviews and ratings. Independent hotels got more of a revenue bump than branded hotels from factors such as the number and types of reviews they receive.

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TripAdvisor Announces New Partnership With InterContinental Hotels Group (IHG)

NEEDHAM, Mass. -- TripAdvisor (NASDAQ: TRIP) today announced a partnership with IHG to include all the company's hotel brands in the TripAdvisor instant booking marketplace. In the coming months, consumers will be able to instantly book rooms at IHG properties directly, without leaving the TripAdvisor site or app.

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Workout amenity: Peloton bikes in hotel rooms | usatoday.com

There was a time when travelers were lucky to get a windowless room with a few weights and cardio machines in a hotel basement. Hotels upped their game when they realized how popular yoga had become and started offering rooftop yoga classes and stocking guestrooms with mats. Hotels are getting more elaborate with their in-room workout gear and fitness center offerings. Many tap into fitness crazes that have cult followings.

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Hospitality Technology Veteran and Wellspring of Energy Wendy Zapach Joins ALICE as Director of Sales, North America

ALICE, the operations platform powering the world's best hotels, is excited to announce hospitality technology sales and leadership veteran Wendy Zapach has joined the company as Director of Sales, North America.

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Holiday Inn presents H4, its new concept

Holiday Inn Hotel & Suites Bellingham, which has just opened a property in the state of Washington, is the first hotel to have the new H4 concept of the brand. Integrating flexible amenities, it is designed to adapt to new customer expectations. It offers a new type of room including a welcome nook as well as mobile beds and desks allowing visitors to adjust and adapt the space according to their desires. The 153-room hotel features a business center and a meeting space of over 7,800 square feet with a capacity of nearly 800 people. The hotel also offers a common area, an indoor pool, a fitness center and a restaurant.

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Almost twice as many people prefer relaxing vacations to active ones

In a 17-country online survey conducted by GfK, well over half (59 percent) of people say they prefer a vacation \"where I relax and take it easy\". This compares to just over a third (35 percent) who prefer \"an active vacation where I do or see lots of things\". Only six percent are not sure which type they prefer.

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How to Engage Your Guests Before, During and After Their Stay

Guest experience starts from the moment a consumer begins planning a trip. Engaging them from the beginning and providing a seamless and pleasant experience will increase the chance that they come back and stay again, refer a friend or leave a positive review. Here are a few ways to engage your guests before, during and after their stay:

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One&Only Announces Plans For Brand Evolution

One&Only, created exclusively for the ultra-luxury market, and conceived as a hallmark of excellence, is evolving its portfolio beyond award-winning Beach Resorts with One&Only Nature Resorts, One&Only Urban Resorts, and One&Only Private Homes. These new experiences will complement the existing award-winning resort collection, set in some of the most beautiful locations in the world, offering guests a distinctive style and personality borne of its local culture, a genuine hospitality, and a lively energy that is unparalleled.

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Tourism stakeholders gather to support the development of the Western Silk Road

The city of Alexandroupoli, in Greece, has hosted the 1st International UNWTO Western Silk Road Workshop held on 26-27 April 2017. The event was jointly organized by UNWTO, the Ministry of Tourism of Greece and the region of Eastern Macedonia and Thrace. The workshop is the first practical step of an initiative, developed by UNWTO in cooperation with the European Commission as part of the 'Enhancing the Understanding of European Tourism' Project.

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April

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Vizergy Receives Recognition as Top Web Development and Design Solution Provider

CIO Review has named Vizergy Digital Marketing as one of the 20 Most Promising Web Development and Design Solution Providers for 2017. \"The Vizergy team is incredibly proud to receive recognition from such a well-known technology publication\" say Joe Hyman Vizergy CEO. \"Innovation in hospitality-focused website development and digital marketing is critical to ensure the company's clients prosper in today's integrated marketing landscape.\"

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3 Essential Components of Hotel CRM - Cendyn

Cendyn's Chief Sales & Marketing Officer Tim Sullivan on the three essential components of true hotel CRM. Cendyn's CRM platform is designed specifically for hotels and resorts. Discover the three core components of true hotel CRM and how these features address the unique challenges and opportunities within the hospitality industry. 

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Get Inside the Mind of Southeast Asian Travelers - Phocuswright

To better understand consumer behaviors and preferences, it is useful to analyze the decisions travelers make in relation to a single travel experience. We asked Southeast Asian travelers to reflect on each stage of planning and travel for their last leisure trip, including motivation, destination selection, shopping and booking methods, channel and device selection, and social networking providing timely insight into the current state of online consumer travel in Southeast Asia.

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Get certified as an HSMAI Executive Coach to facilitate Service Pledge workshops

In business today it's all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management The Service Pledge Programme.

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Downtown Grand Hotel & Casino Cashes in on Total Guest Value with Profit Optimization Solution from The Rainmaker Group

ALPHARETTA, GA - Downtown Grand Hotel & Casino (Downtown Grand), a newly renovated urban resort located in the heart of downtown Las Vegas, has bolstered its revenue management processes and profitability through the successful implementation of The Rainmaker Group's (Rainmaker) guestrev solution. Downtown Grand recently deployed guestrev to more accurately and strategically set rates and pricing for various guest and player segments, by analyzing total guest value to the property. guestrev is built on Rainmaker's total guest valuation methodology, that analyzes guest spend for the entire property or enterprise, including room, gaming, entertainment, F&B, spa, retail, etc. guestrev ensures that room rates reflect not just a guest's expected room revenue, but also the total profitability of each guest segment, including various player levels in the casino. Sophisticated optimization algorithms factor-in both revenues and costs, resulting in top- and bottom-line growth and rapid ROI after implementation.

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Scandic Hotels Introduces IDeaS G3 RMS Across its Estate of European Hotels

IDeaS Revenue Solutions is pleased to announce it has expanded its long-standing partnership with Scandic Hotels with the planned implementation of IDeaS flagship G3 Revenue Management System (IDeaS G3 RMS) across its estate of more than 200 properties.

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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most

TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed \"Impact Score\" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the greatest impact on their overall review scores, based on analysis of more than 140 categories that guests use to describe their experience.

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Now Available for Download: HeBStrategy Q2 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the second installment in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q2 edition assesses the climate of the hospitality industry, explores creative approaches to brand loyalty and guest recognition programs, and highlights key findings hoteliers should be mindful of in auditing their hotel digital marketing strategies.

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Best Western Hotels & Resorts Introduces BW Baggage Bucks for Today's Travelers

Best Western Hotels & Resorts announced today the exciting launch of BW Baggage Bucks a new perk alleviating from travelers the stress of checked baggage fees making travel a little less costly and a lot more rewarding this spring season.

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Hong Kong continues to attract tourists and developers as shown by 2017 growth

In 2014, the Chinese territory of Hong Kong was crowned the 11th most popular tourist destination in the world, boasting a total of 27.8 million visitors, apparently making it twice as popular as it's nearest competitor for the title of best tourist destination, Macau. So it's no wonder that the hospitality industry in the region continues to grow. According to TOPHOTELPROJECTS, Hong Kong currently has 22 new projects in the works, with the family-friendly Disney Explorers' Lodge recently opened, welcoming guests into its 750 rooms set within its themed surroundings. Visitors to the Lodge can lose themselves in adventure in one of the complexes exciting gardens; the South American Garden, the Polynesian Garden, the Asian Garden or the African Garden, each of which is abundant with native vegetation to its particular area.

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Starwood Capital Group Launches Uptown Suites to Meet Increasing Nationwide Demand for Economy Extended-Stay Accommodations

Starwood Capital Group today announced the launch of Uptown Suites, a nationwide brand of upscale, economy-priced extended-stay suites for families, business travelers and long-term visitors. Uptown Suites will be managed by InTown Suites, an owner-operator of extendedstay properties in 188 locations in 22 states with more than 24,000 rooms. With the launch of Uptown Suites through a controlled affiliate, Starwood Capital strives to meet the increasing demand of value-conscious extended-stay guests by offering economy-priced apartment-style lodging featuring amenities commonly associated with mid- and higher-level hospitality brands. \"We are thrilled to launch Uptown Suites as we deepen and expand our commitment to provide an extended-stay experience for our guests that has all the comforts of home,\" said Jonathan Pertchik, InTown Suites Chief Executive Officer. \"Demand for value-oriented extended-stay lodging continues to rise and guests are increasingly seeking a hospitality experience that is pedestrian-friendly and walkable, with high-quality amenities and warm customer service. Uptown Suites aims to transform the economy extended-stay experience for our guests.\" Uptown Suites properties will feature upscale amenities for guests on an economy budget, including lobbies furnished with curved televisions and large fireplaces, full kitchens with quartz countertops, electric vehicle charging stations, and apartment-like studio suites with high-speed wireless Internet connections, high-definition smart televisions and Keurig coffee machines. The first Uptown Suites location has opened in Concord, N.C., and the company anticipates that future properties will primarily be newly built facilities that are walkable to dining, retail and entertainment opportunities for guests. Uptown Suites locations will be selected for their proximity to great cities or in central locations in smaller markets, and expansion will be concentrated in regions with strong job growth and fo

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UNWTO Commission for Africa analyses the potential of Chinese tourism in the continent

The capital city of Ethiopia, Addis Ababa, has recently hosted the 59th Meeting of the UNWTO Commission for Africa. Held between 18-21 April, the Commission included a High-level Meeting on Chinese Outbound Tourism to Africa, where regional representatives debated the potential that the sector brings to the continent.

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Putting the Front Desk in the Hotel Guest's Pocket | nytimes.com
When Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Fla., for a two-night stay, they spotted an iPad loaded with the hotel's app that they could use to order food, call for their car or read about activities in the hotel. You do it all yourself, said Ms. Frye, 30, who manages a student living community in Gainesville, Fla. She and Mr. Frye, 35, a consultant for the University of Florida and former professional football player, travel frequently and liked the convenience of not having to pick up the phone.

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PolyU Study Finds Package Tours Limit Tourist Satisfaction

Package tours can result in low tourist satisfaction even though they are economically advantageous, according to a recently published study done by Assistant Professor Markus Schuckert, Professor Haiyan Song and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and a co-researcher. The researchers explain that dissatisfaction with package tours arises from the information asymmetry between tour operators and customers in emerging markets. Focusing on mainland Chinese outbound tours to Hong Kong, the study shows that this asymmetry is reduced once customers become more experienced, at which point they turn to independent travel and other types of tours.

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Data Quality and Cleanliness the Biggest Challenge Reported by Travel Tech Professionals

EyeforTravel's new State of Data and Analytics in Travel Report 2017 has identified data quality and cleanliness as the biggest challenge facing the more than 450 travel data professionals surveyed for the report.

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Hilton Opens Its 100th Hotel In Greater China

Hilton (NYSE: HLT) today announced the opening of Hilton Quanzhou Riverside, Hilton's 100thhotel in Greater China. Hilton Quanzhou Riverside is also the first Hilton Hotels & Resorts property in Fujian and the brand's 40th in Greater China. The 25-story, 296-room riverfront hotel is located in the heart of Quanzhou, Fujian Province's largest metropolitan area and an important economic center in southeastern China that continues to support the corporate, MICE and leisure travel segments.

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Jurys Inn Launches Bright Idea For Guests

For entrepreneurs, business travellers, creatives or those who get their inspiration atmidnight forgetting those nocturnal brainwaves by morning can be a gripe. To ensure guests never forget a late-night moment of genius again, Jurys Inn is trialling a range of 'creativity cushions' at selected hotels across the UK.

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Wyndham Celebrates 200 Hotels in Latin America and the Caribbean

Hotel giant Wyndham Hotel Group's rapidly mounting global presence hit a major milestone today, catapulting its presence in Latin America and the Caribbean to 200 hotels thanks to the highly anticipated openings of South America's first Wyndham Grand locations. The momentous achievement comes less than five years after Wyndham Hotel Group welcomed its 100th hotel in the region. Now, with the debut of its upper-upscale Wyndham Grand brand in Asuncin, Paraguay, and Montevideo, Uruguay, 10 of the company's 18 brands operate in 11 countries across the continent. Situated in the centers of these two capital cities, the newly constructed Esplendor Asuncin A Wyndham Grand Hotel and Esplendor Montevideo A Wyndham Grand Hotel offer business and leisure travelers the signature Wyndham Grand experience, where local culture and style permeate each hotel, and unpretentious and approachable atmospheres allow guests to enjoy the grand things in life like pristine guest rooms, relaxing spas, one-of-a-kind dining experiences, and more. \"Wyndham Hotel Group has made massive strides in Latin America over the last five years, establishing our diverse brands in key markets and meeting the needs of a growing traveler base seeking globally-recognized, quality hotel brands,\" said Paulo Pena, Wyndham Hotel Group's president and managing director, Latin America and the Caribbean. \"It's only fitting we commemorate our 200th hotel in this growing region by introducing one of our most aspirational brands to South America. At our newest Wyndham Grands, travelers exploring Asuncin and Montevideo will find accessible, yet distinctly luxurious, accommodations and unmatched respites in the hearts of these dynamic cities.\" The Wyndham Grand portfolio is exploding around the world with brand flags flying in sought-after destinations like Athens, Phuket, Shanghai, Istanbul, Chicago, and Clearwater Beach, Fla. The brand also plans to add stunning, five-star new-construction resorts in Barbados, Be

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Kube Systems Creates Frictionless Shopping Experience for Hoteliers with New Website

Giving guests a frictionless experience is top of mind for hoteliers today. Kube Systems, the designer and manufacturer of multi-device charging solutions with portability, streaming audio playback and time keeping, is ensuring a frictionless online shopping experience for hoteliers with the redesign of its website www.KubeSystems.com. With demand for mobile device charging solutions growing daily, Kube Systems redesigned its site to offer quick and easy access to essential information, features and benefits.

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Spiritual Tourism In France On The Rise | tourism-review.com

Whether tourists or pilgrims, more than 51 million people visit religious sites every year in France according to Atout France. Formerly practiced by pilgrims alone, spiritual tourism today attracts an increasingly large and international audience. Spiritual tourism in France is unceasingly bringing new visitors to the country. Each year, more than 15 million visitors come to explore one of the seventeen shrine cities in France and the trend is on the rise.

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Portuguese Hotels Off-season Tourism Is Reaching New Highs | tourism-review.com

Off-season tourism in Portugal reports positive numbers two million guests stayed in local hotels in January and February, which is an increase of 11% over the same months last year. The Minister of Economy regards the main impact of the growth on the employment rate. Usually, the first two months of the year are low-demand months. But the boom that is taking place in Portuguese tourism has already reached the off-season.

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HMH - Hospitality Management Holding Launches Bahi Hotels & Resorts' A New Luxury Hotel Brand

HMH Hospitality Management Holding unveiled today at the Arabian Travel Market 'Bahi Hotels & Resorts' a new 5-star hotel brand designed for luxury seekers.

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ADA Conformity: It's more than just lawsuits

You may have heard about the Americans with Disabilities Act (ADA), but do you know how it applies to your digital presence?

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Travel Industry Struggling with Attribution

Attribution continues to be an issue for the travel and tourism industry as travellers hop across devices and sites during their journey according to EyeforTravel's State of Data and Analytics in Travel Report 2017. Of the marketing professionals surveyed, 54.3% reporting that they could either track users to a limited degree (24.5%), just on their own domains (16%) or not at all (13.8%).

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Use smart data marketing to maximise your hotel bookings

What is smart data marketing? As per HeBS Digital, it means the balanced usage of Customer Relationship Management data and intent data points. By collating the two, hotels can make the most out of past, present and future customer data and thereby use it to generate more bookings.

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Easter has brought fresh wave of local tourism to Kenyan coast

Kenya's idyllic coastline has seen tourism numbers swell over the Easter weekend, mainly thanks to local visitors taking advantage of the ongoing school holidays. The East African country's coast beckons tourists not only from Kenya, but also from neighbouring countries such as Uganda, Tanzania, Rwanda and Burundi and the faraway shores of China and Korea, all flocking to Kenya's pristine white beaches and the crystal blue waters of the Indian Ocean. Kenya benefits from 536 km of beautiful coastline and has long been a desirable destination for those charmed by age-old tales of traders and sailors arriving to the continent.

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Mantra Group Partners With Globally-celebrated Sudirman Cup

Mantra Group has partnered with the Badminton World Federation (BWF) to become the Official Accommodation Partner for the 2017 Total BWF Sudirman Cup, the world mixed badminton team championships, held on the Gold Coast from 21 to 28 May, 2017.

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The six markets of the GCC contribute more than a third of Hilton's pipeline rooms across the Europe Middle East Africa where the company is active in over 60 countries

Hilton CEO Chris Nassetta will be heading to the Arabian Hotel International Conference in Dubai this year, underlining the importance of the region to his company's ambitious expansion plans. Following another year of landmark growth under the leadership of Carlos Khneisser, Hilton has over 21,000 rooms in its pipeline across the Gulf more than 16,000 of which are already under construction and scheduled to open before 2020. The six markets of the GCC contribute more than a third of Hilton's pipeline rooms across the Europe Middle East Africa where the company is active in over 60 countries. Carlos Khneisser, vice president, development, Middle East, North Africa & Turkey, Hilton said: \"Our active pipeline of 16,000 rooms under construction in the GCC is more than double the number of our nearest competitor. The deals we are signing are not just there on paper, they are quickly progressing through design and construction. The value we drive for our owners facilitates the speed of this growth as owners want to come back for more. 60% of the hotels in our pipeline are being developed together with existing Hilton owners and our team look forward to progressing further projects next week during AHIC.\" Hilton has the largest active pipeline in the GCC both in terms of the number of rooms and properties in construction. Saudi Arabia is the market undergoing most extensive growth with the 7,900 rooms Hilton is developing there set to near triple the company's presence in the market. Saudi Arabia, the UAE, Kuwait and Oman all count Hilton as the hotel company with largest number of rooms under construction.

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Sick of people? This is the hotel for you | telegraph.co.uk

Set 34 miles off the coast of North Carolina at the southernmost edge of an area known as the Graveyard of the Atlantic, guests at the remote 85ft-high Frying Pan Tower enjoy panoramic views of the ocean from the hotel's 80ft by 80ft helipad.

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The nose knows: Hotel scents are no accident | bostonglobe.com

The next time you enter a hotel and are greeted with a whiff of something unfamiliar fresh, addictive, or delicious know that it's likely intentional. It's not there to mask something less savory. Or to lure guests into a gift shop where it can be purchased as an 8 oz. poured candle. (Though that may also occur.) Instead, the scent is said to be there to evoke a feeling, awaken the senses, and to, above all else, create the impression that staying in this particular hotel is an experience like no other.

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IHG Announces Opening Of First Holiday Inn Hotel Featuring Brand's New H4 Design

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces the opening of the new-build 153-room Holiday Inn Hotel & Suites Bellingham hotel in Bellingham, Washington. The hotel, which is located steps away from Bellingham International Airport, is the first Holiday Inn property to open featuring the brand's new H4 design, which was developed in collaboration with Holiday Inn hotel owners and frequent guests to meet the changing needs of modern leisure and business travelers.

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California's hotel industry grows in key cities

The most populated state in the U.S. continues to see growth in the hotel industry in two key areas, the San Francisco Bay Area and the metropolis of Los Angeles. With 15 new hotels currently in progress, California's hotel market is set to expand over the course of this year and next. Following on from the announcement of new partnerships in the Silicon Valley by Kimpton Hotels and Restaurants and a recent opening by Pendry Hotels in San Diego, both as reported by TOPHOTELNEWS, southern and northern California look set to maintain this pace of development.

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Content Syndication Improves a Website's Conversion Rates | onblastblog.com

Designing and building a website is hard work. But, making a success out of it is even a bigger challenge. We're talking here of how you can market the site effectively and boost conversion rates. Getting visitors to respond to a call of action when they are on your site is the main goal. These actions can be a purchase, signing-up for a newsletter, participating in surveys or contest or downloading apps.

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Boutique hotels advancement

One of the main trends in tourist and hotel business is the idea of unique and inspiring holiday experience that largely depends on the hotel and its location. More and more tourists choose small luxury hotels with sophisticated history, original design, exceptional room decoration and unmatched service. These are known as boutique hotels.

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EHL and SWISS sign partnership agreement

Ecole hoteliere de Lausanne (EHL) and Swiss International Air Lines are delighted to announce a new partnership.

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104 Facts You Don't Know About Mobile Marketing [Infographic]

Mobile marketing currently represents one of the newest forms of digital marketing present on the market. For those who do not know, it provides customers with personalised information, promoting services, goods and ideas. The technique has been regarded as any marketing activity that is conducted through a network that mobile users are constantly connected to.

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Facebook Has a Monopoly Amongst Travel Marketers

Facebook is peerless amongst travel marketers according to a new industry-wide survey from EyeforTravel. The State of Data and Analytics in Travel Report 2017 found that 61.6% think Facebook is the best performing social media network, leaving Instagram also a Facebook company a distant second at 15.8% of respondents.

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Asia Connect - Staying nimble in the age of the empowered consumer What the travel and hospitality industry must do

When one wrong move drags a company's reputation through the mud, it can either act quickly to repair its image and renew itself, or succumb to more brand-bashing and other damaging consequences. How well organisations navigate in the age of the empowered and often impatient - consumer, will determine how successful it is.

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SnapShot Analytics is Now Available to Bay Lakes Customers

SnapShot, provider of fully integrated applications for the hospitality industry, is proud to announce that SnapShot Analytics is now available to the clients of Bay Lakes Information Systems, an industry leader in property management software.

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Listen Up! W Hotels Worldwide Unveils First W Sound Suite in North America

W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), in partnership with Coca-Cola, today unveiled the first W Sound Suite to launch in North America at W Seattle. The private music studio, writer's room and lounge offers a retreat for musicians and producers to write and record tracks while on the road. Hotel guests are also able to get in on the fun by booking the studio to live out their rockstar dreams.

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Guestline partners with RateGain to deliver superior pricing and revenue optimization technology

Guestline are pleased to have selected RateGain, a leading provider of cloud-based innovative channel management and revenue optimisation solutions for the travel and hospitality industry, as a new strategic partner. As a result, users of Guestline's Rezlynx PMS will be able to access a channel management service that provides them with additional onward connections to a number of channels.

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Associated Luxury Hotels International (ALHI) Expands Global Portfolio with Addition of 45 Hotels & Resorts

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has significantly expanded its global portfolio with theaddition of 45 independent luxury-level meeting & incentive-focused hotels and resorts located outside of North America. The new members were hand-selected from the membership of ALHI's sister company Worldhotels. Each hotel fits the ALHI quality requirements and specializes in hosting meetings, conventions and/or incentive programs, and are located in an attractive destination for meetings and incentive travel. The announcement of ALHI's newest member hotels and resorts was made by Associated Luxury Hotels' President and CEO Josh Lesnick.

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Travel Industry Investment into Data and Analytics to Rise Substantially in 2017

Travel is awash with data and companies are loosening their purse strings to get to the insight this provides, according to EyeforTravel's new industry-wide State of Data and Analytics in Travel Report 2017. Amongst respondents, who came from all verticals in the industry, 74.5% report that they expect budget increases in 2017. Amongst the remained

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Zaplox Accelerates Global Expansion with Appointment of Emma Dupont as Sales Director, North America

Zaplox AB (Zaplox), a market innovator of advanced mobile key solutions for the hospitality industry, today announces the appointment of Emma Dupont as Sales Director, North America. With this appointment, Zaplox takes another step in implementing its ambitious growth plans for the U.S. market. Emma Dupont is set to join the Zaplox team, as of May 1, 2017.

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Duetto Provides Revenue Strategy Solutions for Oxford Corporate

Duetto, the market leader in hotel profit optimization technology, announced today that it is implementing its cloud-based Revenue Strategy solutions for Oxford Corporate, which owns and manages 18 hotels under the OXFORD hotel, Oxford Suites, Oxford Inn, and Cimarron Inn brands, in California, Oregon, Washington and Idaho. A deep integration with property management system RoomKeyPMS enables Oxford to fully optimize revenue and easily analyze company-wide performance with Duetto's GameChanger and ScoreBoard applications.

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3 Reasons to Launch a Content Marketing Strategy

Content marketing is now a massive aspect of targeting the right audience online and engaging them. Upwards of 85% of all marketers now use this approach, which involves creating and sharing informative blog post, videos, infographics and other content.

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Louvre Hotels announces the re-launch of the Golden Tulip brand to meet the needs of next-generation travelers

Louvre Hotels Group (LHG), one of the largest hospitality groups in the world, has announced the re-launch of its Golden Tulip brand, as part of an initiative to roll out new-age hotels that are more lifestyle-oriented and better suited to meet the needs of today's travelers. To support the re-launch of the four-star brand, Louvre Hotels investing in the renovation and rebranding of Golden Tulip hotels including those in the Middle East and North Africa (MENA).

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Dusit Hotels & Resorts becomes first hotel group in Thailand to accept WeChat Pay

Thailand-based, global hospitality group Dusit Hotels & Resorts has signed a partnership agreement with Ksher (WeChat Pay Thailand) and Asset Bright Public Company Limited to accept WeChat Pay at Dusit Hotels and Resorts.

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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital

The world's largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou's guest feedback platform and all of its features are now seamlessly included into the \"5 Stages of Digital Success\" program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou will assist hotels to: actively manage their reputation; optimize their digital presence and gain a higher online visibility; increase website traffic through Google to enhancing direct bookings; and ultimately achieve a better occupancy, translating into higher revenue and an improved ADR, RevPar, and EBIT. Hotels can explore the benefits of this partnership at WTM Africa, Booth A24, from April 19 to 21, 2017.

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Red Roof Upscale Economy Offering Fuels Continued Profitable Growth

Actively listening to guests and franchisees and responding quickly to marketplace trends has propelled Red Roof to the top of the economy lodging segment as the company continues to grow profitably and expand into new geographies and markets. Understanding that today's traveler desires enhanced experiences at a value price, Red Roof has perfected the formula, reinventing the economy lodging experience and successfully changing the landscape of the segment with its unique Upscale Economy offering. Fueled by increasing demand for the brand and staying in tune with consumer needs and wants, Red Roof has grown more than 41% over the past three years reaching a total of 504 locations which includes 51 Red Roof PLUS+ properties in the U.S. More than a dozen additional PLUS+ properties are planned by the end of 2017. With a widened domestic network and a strong development pipeline to expand its global footprint, Red Roof is well positioned to become one of the most globally recognized lodging brands.

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Does the Guest of the Future want High Tech or High Touch?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift of market power. In the fourth thesis of the Lausanne Report, EHL - in cooperation with hospitality experts - discuss this trend that will disrupt the industry depending on the economic stages of a market and its geographical position.

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Lodging Interactive Launches Social Influencer Marketing Services for Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its Social Voices Influencer Marketing Services for the hospitality industry. Social Voices provides hotels with the ability to leverage the social influence of others to drive brand awareness and new revenue opportunities for their properties.

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HFTP's Entrepreneur 20X Returns at HITEC Toronto with More Opportunities to Participate

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), will host its second Entrepreneur 20X (E20X) of 2017 on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto, the world's largest hospitality technology event. HFTP is currently accepting applications for participants, judges and mentors for E20X Toronto. Startups interested in competing in the hospitality technology innovation competition, and industry professionals who would like to serve as a judge or mentor, must apply by April 24 on the event website. Returning pitching applicants are welcome to come back and participate as long as they are considered Series A or a startup. All chosen startups, judges and mentors will be contacted by May 1, 2017.

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Marriott expands new and classic brands across the globe

The folks at Marriott can't seem to keep still for long. In April alone they have announced the opening of their first Marriott International Hotel in Kenya, and also the first of its newest millennial-focused brand Moxy Hotels in Vienna, Austria, which follows the opening of another Moxy hotel in London in March, the first in the city.

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AHLEI Debuts Tourism Version of Guest Service Gold Training for Oregon

The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon.

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Guest Experience Management: New Definitive Resource Helps Hoteliers Maximize Success

Chicago, Illinois - Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, has announced the release of The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for complimentary access.

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Smart business hotels where work meets play - CNN.com

The line between work and play is more blurred than ever. A new generation of mobile workers has traded cubicles for coffee shops, and offices for hotel rooms around the world. As long as digital nomads have Wi-Fi and a laptop, they can get the job done just about anywhere -- be it from the pool, beach bar, or a trendy restaurant. By 2022, the global mobile workforce is expected to grow from 1.45 billion in 2016 to 1.87 billion, accounting for 42.5% of the worldwide workforce.

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Angie Hospitality Brings Voice-Based Guestroom Technology to Forefront of Industry as Winner of HTNG's 2017 TechOvation Award

Angie Hospitality, the creator of Angie, a revolutionary voice-based hotel guestroom technology solution, is excited to announce that it has been awarded the 2017 TechOvation Award by HTNG during HT-NEXT in Orlando, Florida. A revolutionary technology platform designed to take the hotel guest experience to the next level, while enhancing operational efficiency and revenue, Angie was officially launched during the TechOvation semi-finalist round at HT-NEXT and will soon be servicing guest needs in properties around the globe. Angie Hospitality's launch of its voice-activated virtual guestroom assistant and amenity control device raises the bar for available technological solutions, as hoteliers look to implement more advanced solutions that meet and exceed the ever-increasing guest demand for technology and convenience.

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Maestro PMS Thought Leadership: How Independents Boost Revenue with OTA Connections, Yield, Online Packages, and Direct Booking

Hotel operators are continuously faced with emerging regional and international competition for guest business. Travelers have a choice. Hoteliers do not. To remain competitive they must have a persuasive online presence with price parity across multiple booking channels.

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Moxy Hotels Named 2016 Up-and-Coming Hotelier by Boutique Design

Moxy Hotels, Marriott International's bold new experiential brand, has been named by Boutique Design as an up-and-coming hotelier for 2016. This marks the third year for the prestigious award, which in the past has recognized companies that are becoming major influencers in the hotel industry. Previous honorees included Ace Hotels, Generator and Room Mate. Moxy Hotels was presented with the award at BDwest in Los Angeles, on April 5 and 6, 2017.

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Chinese tourists spent 12% more in travelling abroad in 2016

2016 results on expenditure from major outbound markets reflect increasing demand for international tourism across the world, as reported in the latest UNWTO World Tourism Barometer. With a 12% increase in spending, China continued to lead international outbound tourism, followed by the United States, Germany, the United Kingdom and France as top five spenders.

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Hilton Showcases Year of Record-Setting Growth and Innovation in 2016 Annual Report

Hilton (NYSE: HLT) today launched its 2016 Annual Report, highlighting a year of record growth and innovation for the global hospitality leader. The integrated report demonstrates the tremendous progress the company has made towards its mission to be the most hospitable company in the world by showcasing Hilton's new simplified, capital-efficient business model, as well as the company's Travel with Purpose corporate responsibility program.

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HeBS Digital Honored with Four Internet Advertising Competition (IAC) Awards, Including Best Hotel & Lodging Website

HeBS Digital is the recipient of four Internet Advertising Competition Awards (IAC) including one for Best Hotel & Lodging Website for The Maven Hotel at Dairy Block in Denver, Colorado.

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The potential of mountain tourism: focus of UNWTO Conference in Georgia

The potential of mountain tourism to foster economic development, as well as to raise awareness on environmental protection, was the major topic addressed at the 3rd World Tourism Organization (UNWTO) Euro-Asian Mountain Resorts Conference. The event was held in Tbilisi, Georgia on 4-7 April, under the patronage of the Ministries of Tourism and of Economy and Sustainable Development of Georgia.

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Guestline and GuestRevu collaborate to drive online reviews for hospitality industry

Guestline's collaboration with GuestRevu provides the industry with automated guest feedback and online reputation management, directly connected to the PMS. 93% of travellers say online reviews have an impact on their booking decisions, which makes this a particularly attractive proposition for hotels, serviced apartments, pubs and hostels looking to further improve their guest pre- and post-stay experience.

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Carlson Rezidor Hotel Group Shares Insights About Operating in Africa

For the global hospitality industry, Africa has long been a continent of equal parts risk and potential. The same qualities that have made Africa so enticing to hotel owners and operatorsits natural beauty, the untapped market, a lower cost of property relative to many other marketsare some of the same that have presented challenges.

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RLHC to Showcase Family of Brands at 2017 AAHOA Convention

Attendees of the 2017 AAHOA Convention will be seeing a lot of RLHC (Red Lion Hotels Corporation) (NYSE:RLH) this week in San Antonio, Texas. From speaking engagements to a replica of a Hotel RL Living Stage to the presentation by the company of a new award, RLHC will have a significant presence.

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Stay in a glass box with a 360a view of new Zealand - Eco-sensitive PurePods afford cell-free close-ups with nature

Providing unobstructed views from every direction, New Zealand's PurePods are free-standing glass accommodations designed for up-close and uninterrupted encounters with nature. Set in an open clearing on private farm land, the four PurePods provide a singular boutique hotel experience, a one-room home that offers comfort, luxury and dramatic vistas without neighbors. Due to their setting and location, ccomplete privacy is ensured. The PurePod stay is part of a New Zealand itinerary arranged by New Zealand travel experts New Zealand In Depth.

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Leading Tech Media Recognize Marriott International's Innovative Win the Stay Strategy With the Digital 50 Award

Marriott International received the coveted Digital 50 Award from IDG Enterprisethe leading enterprise technology media company composed of CIO, Computerworld, CSO, InfoWorld, ITworld and Network World. The Digital EDGE 50 award honored Marriott's \"Win the Stay\" digital strategy, which is enabling the company to connect with next gen travelers on digital and mobile platforms throughout their travel journey.

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Hyatt Centric on a roll in 2017 and beyond

Hyatt's lifestyle brand Hyatt Centric is booming. Only two years old, the nascent boutique hotel chain has become immensely popular, and in February Hyatt announced its intention to expand its properties by almost double by 2019. Steve Haggerty, global head of capital strategy and franchising, says, \"Since its launch in 2015, the Hyatt Centric brand has proven to be one of our fastest-growing lifestyle brands. Our aggressive expansion plans for the brand were born out of a need to increase our brand presence where our guests travel most, and the hotels in the Hyatt Centric brand pipeline will allow us to meet that need and further connect with millennial-minded guests in the upper-upscale lifestyle segment.\"

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The Rainmaker Group Brings Simple, Smart Revenue Optimization Tools to the Mid-Market with Debut of Next Generation revcaster Platform

The Rainmaker Group (Rainmaker), the market leader in profit optimization solutions for the gaming and hospitality industry, today announces the official launch of its next generation revcaster platform at AAHOA 2017. An affordable, easy-to-use and flexible solution developed specifically to meet the needs of limited service and mid-market hotels, the new revcaster platform brings actionable insights on market, demand, and property dynamics to the surface. This data transparency provides hoteliers with the relevant information they need to identify opportunities and to make pricing decisions and changes that will drive better revenue outcomes for their operation.

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Hyatt And Sonifi To Deliver A Personalized In-room Streaming Experience Powered By Google Chromecast To Travelers Around The Globe

Hyatt has selected SONIFI Solutions, Inc. as its preferred provider for delivering a personalized in-room streaming solution to hotel guests. SONIFI's patent-pending STAYCAST solution, powered by Google Chromecast, has been seamlessly integrated with the World of Hyatt mobile app.

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Choice Hotels Growth Fueled by Conversions in its Core Segments

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today its conversion-focused brands Quality, Clarion, Econo Lodge and Rodeway are supporting the company's robust overall growth, with more than 1,500 locations opened over the last five years. In total, Choice's domestic pipeline of hotels, including those converting into the system, under construction or approved for development, increased 19 percent in 2016. The company's continued success is strengthened by RevPAR gains and the ongoing focus on delivering value to franchisee owner-operators.

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Record Number Of Foreign Tourists Thanks To Brazilian Olympics | tourism-review.com

South American visitors accounted for the largest share of foreign tourists who visited Brazil in 2016. This conclusion was presented by the Statistical Yearbook of the Ministry of Tourism. According to the survey, 6.6 million visitors came to Brazil from abroad in 2016, which is a historical record, representing a growth of 4.3% compared to 2015. Out of them, 3.7 million flew from the neighbouring countries. The spotlight goes to Argentina, the source market for 2.3 million visitors, a growth of 10% compared to 2015. In 2016, Brazil hosted the Olympic and Paralympic games, which was the main reason for the record data. As to the source markets of visitors, the South American continent accounted for 56.7% of them, followed by Europe (24.4% of visitors), and North America (11.2% of visitors).

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Expedia wants you to virtually step into your hotel room before you book | mashable.com

It's hard picturing how a hotel room could feel just based on pictures alone, but Expedia's got a futuristic solution for you. The travel giant is working on offering virtual reality versions of its listings, as more people have access to VR gear at home.

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Fourth Annual Phocuswright Europe Begins Next Month

Phocuswright, the travel industry research authority, begins the fourth annual Phocuswright Europe this May. The two-day conference will be held 16 18 May 2017, and kicks off with an opening-night reception on 16 May.

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A Pair of Midtown New York City Boutiques Upgrade Their Operations

New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests.

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A Model Guest: W Hotels Worldwide Names Joan Smalls First Global Fashion Innovator

International cover girl. Campaign face. Television Host. Philanthropist. Now Joan Smalls can add executive to her resume. W Hotels Worldwide today officially announced the appointment of Joan Smalls as the iconic lifestyle brand's first ever Global Fashion Innovator, a newly created position in which the supermodel will help create, shape and innovate W's global fashion platform around the world. From special appearances and one-of-a-kind collaborations to exclusive in-room and digital content, Smalls will add her signature style and discerning taste to the W Hotel guest experience.

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Study: Brand personality of Airbnb: application of user involvement and gender differences

In this study we utilized the concept of brand personality to determine how travelers perceived Airbnb as a lodging brand and investigated the effect of involvement level (low versus high) on view of brand personality. As a viable segmentation variable, this study also utilized the interaction effect to examine how gender affects consumers' involvement level. Significant differences were observed between travelers with high and low involvement in terms of the dimensions of sincerity, excitement, competence, and ruggedness. In addition, we found the interaction effect to be significant, indicating that level of involvement is higher in female travelers than in male travelers. This research will provide meaningful marketing insights for target marketing and positioning based on consumer involvement and gender within the context of Airbnb.

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Castle Resorts & Hotels Launches New Website Allowing Travelers To Book By Individual Unit Or Category

Castle Resorts & Hotels, one of Hawaii's largest hotel and resort management companies, has launched a new website, featuring an upgraded design, innovative booking engine, and enhanced portals for owners and guests. One of the site's most unique features is the ability to book rooms by individual unit or by category.

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Can Hotel Software Be As Easy to Manage as Your Smartphone?

If I want to manage my money, I can download the Mint app. If I want to manage my image, I'll pop open my Linked In app. If I want to manage groceries, menus, and food budgets, I can download an app for that, and then I can use a different app to have everything I need delivered to my door. I can use my Uber app to get transportation to an event downtown. And I can use any number of messaging apps to coordinate with my house cleaning service, my lawn people, the guy who paints the house, my friends and colleagues There's an app for medical records and one for finding the best gas prices. I can order booksand anything else I needon Amazon's app. I can adjust the lights and heating in my apartment. Looking for a date? There are a million apps for that. Syncing up calendars with a friend or partner? There's that, too.

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HSMAI's Revenue Optimization Conference (ROC) Convenes Hotel Revenue Management Executives in Toronto

The Hospitality Sales & Marketing Association International (HSMAI), is pleased to announce that theRevenue Optimization Conference (ROC) Americas will take place June 28, 2017, in Toronto, ON. For the first time in its fourteen year history, ROC comes to Canada, bringing together more than 600 hotel revenue management executives for education, collaboration, and innovation. The event will be co-located with HITEC 2017, the world's largest hospitality technology show.

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PH&R Enhances iPrefer Hotel Rewards Program With Launch Of Mobile App And Members-only Rates

In response to consumers' increasing desires to manage travel plans directly from their smartphones and make sure they are getting the best deal while doing so Preferred Hotels & Resorts today launched a mobile app and member rate program as major enhancements to its points-based hotel rewards program, iPrefer. In celebration of iPrefer and the pursuit of independent travel, Preferred Hotels & Resorts is gifting 25,000 bonus points to iPrefer members who make a booking within the app by April 21, 2017.

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How Marriott Plans to Recharge Sheraton's Brand

During Marriott International's recent Investor Day event, the company's chief commercial officer, Stephanie Linnartz had an optimistic message for those interested in the brands that make up the company's portfolio: as the new custodian of Starwood's brands, Marriott is confident that its leadership will be able to create better experiences for guests and, ultimately, drive more revenue.

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Avvio VP Named As One of Europe's Top Extraordinary Minds

Rich Tuckwell, VP of Sales and Marketing at Avvio, an industry-leading direct booking platform, was last Wednesday named as one of Europe's Top 20 Extraordinary Minds. Celebrated for his innovation and expertise in sales and marketing, Rich collected his award at the HSMAI conference in Amsterdam and learned that he was nominated by not one but three Avvio experts. After having transformed Avvio last year, grown the team and developed a name for the business in American soil in just under a year, Rich's award is well deserved.

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Hotel ICON selects Cendyn as CRM and loyalty provider

Cendyn, the hospitality software leader, is continuing to broaden its reach in the Asia Pacific region with Hotel ICON, the latest property in Hong Kong to select Cendyn as their CRM and loyalty partner.With its unique and upscale design concept, Hotel ICON prides itself on providing the ultimate experience for every guest. Using Cendyn as their CRM and loyalty provider, Hotel ICON will be able to consolidate their revenue and marketing strategies to complete the guest experience from booking to departure.\"We have been looking for a highly-advanced CRM which can help us integrate our customer retention and revenue management strategy,\" said Mr. Richard Hatter, General Manager of Hotel ICON. \"We are so glad that Cendyn could provide us with a solution to do just that. Furthermore, Cendyn provides us with a platform that can enhance the guest experience prior to and during their stay with us.\"Cendyn's CRM will provide a guest intelligence solution that utilizes data collected from multiple sources to provide a true, single profile of each guest. Using that data, Hotel ICON will be able to communicate to each guest through the channels that work for them and learn more about each guest throughout their travel journey. It will drive guest retention over time and create more loyal, brand advocates from their customer base.\"Hotel ICON is a hotel that pushes the boundaries of innovation within the luxury hotel sector. Understanding and ensuring they meet every guest's needs is at the core of everything Hotel ICON stands for. Cendyn is proud to be Hotel ICON's chosen CRM & Loyalty technology partner,\" said John Seaton, Managing Director, International of Cendyn.\"The Cendyn Marketing Cloud provides a fully integrated platform which harnesses hotel data from across all its systems to create a single version of truth as it relates to their guests' profile data,\" Seaton said. \"This in turn empowers the hotel and its staff to deliver the right message, to the right gues

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Expedia's first innovation lab in Asia will be beach-head for mobile learning - webintravel.com

We sat in one room watching a man have sensors attached to his face two above the eyebrows and a couple on his cheeks. The sensors, using Electromyography (EMG) technology, will tell us when he's frustrated or delighted as he browses the Expedia website for his dream hotel. Turns out he's not as excited about the hotel search process as he is when he was asked to look for his favourite puppy photo the spikes in the signals we saw on the monitor were more extreme during the canine search.

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HSMAI’s Revenue Optimization Conference (ROC) Convenes Hotel Revenue Management Executives in Toronto

The Hospitality Sales & Marketing Association International (HSMAI), is pleased to announce that the Revenue Optimization Conference (ROC) Americas will take place June 28, 2017, in Toronto, ON. For the first time in its fourteen year history, ROC comes to Canada, bringing together more than 600 hotel revenue management executives for education, collaboration, and innovation.

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HeBS Digital's Launches Brains Behind the Beauty Promotion to Help Hoteliers Boost Direct Bookings

NEW YORK, NY  A successful hotel website must incorporate the right balance of excellent design with technology that is built to drive direct hotel bookings. HeBS Digital, the firm that helps hoteliers boost direct bookings, lower distribution costs, and increase the lifetime value of guests, is offering hoteliers five complimentary revenue-driving modules with the purchase of a new responsive website backed by the firm's award-winning smartCMS.

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Hilton Hotels & Resorts Opens New Denver Resort Complete With Championship Golf Course, Spa And Restaurants Second To None

Today, the \"Mile-High\" city opens its doors to Denver's newest hotel, Hilton Denver Inverness. The iconic getaway, formerly known as the Inverness Hotel & Conference Center, will bring a freshly appointed and technologically sophisticated guest experience to the region while also offering all the benefits and high quality service expected from a Hilton resort. Hilton Denver Inverness is conveniently located minutes south of the Colorado capital and offers travelers and local customers alike a retreat with a championship 18-hole golf course, full-service spa and five award-winning restaurants.

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Best Western Hotels reap the benefits of Guestline's powerful PMS Two- Way interface

Best Western hotels are reaping the benefits of Guestline's Rezlynx cloud hosted property management system, which incorporates the essential functionality of a seamless two-way link to the Best Western CRS.

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Infographic: How to untangle the channel distribution challenges hoteliers face

The current hotel distribution landscape is a complicated tapestry. The large number of interlaced interactions between hoteliers and guests results in an intricate and complex combination of devices, channels and sequences of events that, ultimately, result in booking a hotel room.

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What spring trends do hoteliers need to know to maximize their bookings and margins?

With trivago's 1.4 billion annual searches, we see many clear trends in user search behavior and preferences. From that data*, we ascertained some best practices for hoteliers to follow when marketing their properties and setting their price strategy. What follows are a few factoids and infographics as they relate to spring trends 2017.

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Best Western Hotels & Resorts Advances Group Business With New RFP Tool

Best Western Hotels & Resorts, in partnership with HotelPlanner, is announcing the launch of its BWGroups RFP Tool, a robust platform designed to advance the group booking process for Best Western hotels and its customers. Continuing its stride as a first mover in the hospitality industry, Best Western partnered with HotelPlanner, a leader in global group hotel sales, to enhance the way meeting planners search and book group accommodations. As a result of this strategic partnership, Best Western launched the BWGroups RFP tool to meet the needs of today's

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HSMAI Hosts Event Addressing Revenue Management and Marketing

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, \"The Convergence of Revenue Management and Marketing,\" this month that will explore the hospitality industry's changing landscape and how professionals can navigate challenges through data and analytics.

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HotelPlanner and Travelport Partner to Improve How Groups Search and Book Hotel Rooms

HotelPlanner.com, an online provider of group hotel bookings worldwide, and Travelport (TVPT), a leading Travel Commerce Platform, today announced a new technology partnership that allows customers to obtain custom group rates plus instant online booking capabilities for any number of rooms/room types through Travelport as part of HotelPlanner's newest all-in-one booking tool called \"Book-in-Block\" exclusively with Travelport.

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Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services' First Certified Guest Service Properties

Two Marine Corps lodging properties in the Camp Lejeune-New River area of North Carolina have earned the Certified Guest Service Property designation from the American Hotel & Lodging Educational Institute (AHLEI), the first from the Marine Corps branch of the military to do so. Onslow Beach and Inns of the Corps staff members completed AHLEI's Guest Service Gold training and earned the Certified Guest Service

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Switzerland: Do national OTAs make sense? - Horwath HTL

In a world of fierce competition amongst online booking platforms, Horwath HTL Switzerland investigates what value there is for national OTAs within the Swiss market. The report takes into account the perspective of hoteliers and how national OTAs might be beneficial for their business. It reveals that national OTAs have to create additional products and offers to be successful and to differentiate themselves from the international players.

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IACC and Meeting Professionals International Form Global Alliance

IACC, the only association to certify conference and meetings-focused venues on a global basis, and Meeting Professionals International (MPI), the leading global association for meeting professionals, have announced a five-year global partnership for the mutual benefit of their members. The two associations will share event and learning platforms, including education delivered at annual conferences, regional events, and online as well as research initiatives.

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STR: No hotel performance disruption in London after Westminster attack

There was no evident performance decline for London's hotel industry following the terrorist attack on 22 March, according to preliminary data from STR. When examining daily data from 22-28 March, STR analysts note that London's occupancy levels remained in line with typical March performance patterns. Further, during the days following the event, the market recorded significant year-over-year growth in both occupancy and average daily rate (ADR). Three days after the attack (25 March), the U.K. capital's actual occupancy level was 86.4%, while ADR reached GBP147.32, a 22.6% increase compared with the same day in 2016. The highest occupancy level during the days following the attack was 88.2% (28 March)roughly the same level as the night of the attack.

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Waldorf Astoria Undergoes Historic Redesign

Of all the long-standing names in the global hospitality industry, perhaps none sums up class, luxury and fine travelling as well as Waldorf Astoria, a staple of the vibrant New York City hotel scene.

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Best Western celebrates successes across the board in 2017

Best Western has hit the ground running this year. After a successful 2016, 2017 seems set to be another mammoth year for the Arizona-based hotel company. With expansions into Asia and growth planned across some of the company's sub-brands, the future looks bright for Best Western, according to recent press releases by the group.

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New Milestone CMS Feature Returns $20 for Every $1 Spent

Driving website traffic and encouraging direct bookings is no longer enough. Hotels are leaving money on the table by not pursuing abandoned carts or incomplete reservations. According to a recent survey by SalesCycle*, 81% of consumers abandon their travel booking. The good news is that same survey says that 87% of those consumers would consider returning to complete that reservation.

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What do Wyndham Hotels & Expedia have to say about loyalty in travel?

On April 13, at 9AM Pacific Time, Noah Brodsky, Senior VP - Worldwide Loyalty & Engagement, Wyndham Hotels and Jay Fleugel, Head of Product, Expedia will be joined by Renu Kannu from EyeforTravel for an exclusive webinar that will investigate the changing paradigm of loyalty in travel.

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Thailand's tourism industry in the best of health

Thailand has long attracted tourists, backpackers, business and leisure travelers to its shores, seeking a taste of the exotic in its wonderful food, idyllic beaches on its famous islands and breathtaking landscapes in its jungles and mountains. 2016 was an especially successful year for the Thai tourism industry, with the Kingdom welcoming a record 32.6 million international visitors and generating $71.8 billion USD in revenues, exceeding the initial government targets set at the start of the year. Thailand also continues to focus on improving and expanding the quality its tourism industry, making it a solid place for hotel developers to invest, both now and in the future.Let's take a look at some ongoing projects in Thailand:

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Meet Andaz by Hyatt Hotels Corporation

Meet Andaz, one of Hyatt Hotels Corporation's best up and coming brands. Marketed as stylish and spirited, Andaz is a lifestyle hotel brand, which places its properties in lively urban neighborhoods and leisure destinations. Some of its most famous locales currently include West Hollywood, London's Liverpool Street and New York City. All of the location of the Andaz by Hyatt Hotels Corporation brand have been inspired by the cultural and social life of the locale, each of which is unique in design, amenities and cuisine it offers to guests.

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Holiday Inn Brand Returns To Television With New \"Smiles Ahead\" Campaign

Holiday Inn, an InterContinental Hotels Group (IHG) hotel, today introduces its newest marketing campaign, called Smiles Ahead. The new campaign was developed following rigorous global consumer research and insights work and was created to demonstrate how the Holiday Inn brand delivers the joy of travel to all and is redefining expectations for travelers through an unparalleled service culture and the little, thoughtful touches guests can't help but smile about.

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Sokha Siem Reap Prepares for Grand Opening

Siem Reap Province, 01 March 2017 Sokha Hotels & Resorts, Cambodia's leading hospitality company, today announced that the final hotel building Bayon block with 328 rooms with a restaurant and a lobby lounge within Sokha Siem Reap Resort & Convention Center complex has been completed and ready for grand opening in Q4 2017.

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70 Million To Develop Quebec Tourism | tourism-review.com

Quebec has announced a 70-million-dollar tourism investment to be used over a three year period in order to diversify, enrich, and develop Quebec tourism offer. This news pleased especially the owners of ski resorts in Quebec. For most of them, the modernization of facilities and equipment is at the top of their priority list. The money will be invested in the form of subsidies, to support and help to materialize Quebec tourism projects, for a total of 300 million dollars, Julie Boutlet, the Minister responsible for the project indicated, during a press conference.

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Leonardo Expands Its Vizlly Digital Marketing Solution to Include SEO Marketing Services

Leonardo Worldwide Corporation, a leading technology company serving the global hospitality industry, today announced the launch of Search Engine Optimization (SEO) Marketing Services for Vizlly, its Digital Marketing Solution for hotels. Leonardo's new SEO Marketing Services work in tandem with the existing Vizlly platform to strengthen a hotel's digital marketing presence and generate more direct bookings.

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Lodging Interactive Launches Educational White Paper Series

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its educational white paper series. The series can be found here: https://lodginginteractive.com/about-us/white-papers/

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ASSA ABLOY Hospitality Captures Prestigious Vendor's Trophy Award for Best Locks Vendor in the Hotel Industry

ASSA ABLOY Hospitality, the global leader in hospitality and hotel security technology, has been awarded the 2016 Vendor's Trophy in the Hotel Industry for Best Locks Vendor. The annual ceremony, sponsored by renowned Brazilian magazine, Revista HOTeIS, recognizes international vendors that show outstanding accomplishments in the supply of products and services in the hotel industry. This award marks ASSA ABLOY Hospitality's second consecutive win in the category, having previously earned the Vendor's Trophy title for Best Locks Vendor in 2015. 

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Sheraton Hotels & Resorts Celebrates 80 Years of Going Beyond

Today, Sheraton Hotels & Resorts, part of Marriott International, Inc. (NASDAQ:MAR), launches its Go Beyond platform in celebration of its 80th anniversary. The multi-faceted campaign includes a new marketing creative, global associate rallies and guest surprise and delights.

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Marriott Rewards Premieres Season One of \"Six Days, Seven Nights,\" the First Original Snapchat Video Series From the Travel Industry

The next generation of travelers are passionate, inquisitive and social, sharing more than 400 million Snaps each day (source) on Snapchat. Starting tomorrow with the launch of \"Six Days, Seven Nights,\" Marriott Rewards, an award-winning loyalty program from Marriott International, Inc., is introducing Snapchat devotees to its broad portfolio of world-class properties and the vast benefits of loyalty. The new, four-part original series \"Six Days, Seven Nights\" was created specifically for the fastest growing social media network.

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Wyndham Rewards Surpasses 50 Million Member Mark

Wyndham Rewards, the award-winning, critically-acclaimed, guest loyalty program of hotel giant Wyndham Hotel Group, today announced it has surpassed 50 million members worldwide, marking a major achievement for the re-imagined program and highlighting the aggressive expansion of its globally recognized brands.

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HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.

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March

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Indonesia's hospitality market booms with over 100 projected openings

Things seem to be going from strength to strength in Indonesia, with TOPHOTELPROJECTS forecasting 112 projects in the pipeline over the coming years. Projects in the region continue to hit a high standard of luxury, with all of the projected opening to have at least 4-stars, in fact 65 of the new developments will have this rating, while the remaining 47 will be ranked as 5-star hotels. Indonesia continues to attract discerning travelers and remains a popular destination for honeymooners and those seeking a truly memorable experience in an exotic location.

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1 Hotels To Debut Meaningful Meetings Program Designed To Promote Productive Sessions In A Creative, Zen And Mindful Way

1 Hotels, the mission-driven luxury lifestyle hotel brand founded by renowned hotelier Barry Sternlicht, announced today that its proprietary Meaningful Meetings program will debut at 1 Hotel Central Park followed by 1 Hotel South Beach and the brand's flagship, 1 Hotel Brooklyn Bridge.

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METRO Accelerator powered by Techstars demonstrates success rate of startups

First class participating in the Accelerator for the hospitality industry is successful with investors: startups have attracted investments of more than USD 52 million Third round of METRO Accelerator with new solutions for the digitisation of the hospitality industry begins on 11 September for a third time Applications now welcome at https://hospitality.metroaccelerator.com Andreas Wuerfel strengthens the Accelerator team as Director Global Innovation Community at METRO Dusseldorf -- The startups participating in the first METRO Accelerator powered by Techstars have had great success with the international investor community through their digital solutions for the hospitality industry. The Accelerator programme's first class has so far managed to raise more than USD 52 million in funding. METRO is now opening the third round of the METRO Accelerator for Hospitality with the well-established cooperation of Techstars, in order to promote digital solutions for the hospitality industry. Startups can now apply on the website https://hospitality.metroaccelerator.com. The programme begins on 11 September in Berlin. With a current investment sum of more than USD 52 million, the 10 startups participating in the opening round of METRO Accelerator by Techstars in 2015/16 have achieved higher average investments than the startups in all programmes of the US partner company Techstars. Ten out of 11 participating startups are now active in the market and thus mirror the 90% success rate of Techstars startups. We are thrilled about the success stories the participating startups have been showing in such a short period of time,\" says Olaf Koch, Chairman of the Management Board of METRO AG. However, it is most important that we contribute to making our customers, entrepreneurs from the restaurant and hotel sectors, more successful in a sustainable way. The digital tools of METRO Accelerator help our customers in scaling their productivity and services and thus, growing even m

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H-2b Workforce Coalition Lauds Introduction Of Bipartisan Senate Bill To Reform H-2b Visa Program, Provide Certainty For Business Success

The H-2B Workforce Coalition, an alliance of more than 40 various industry associations focused on protecting American workers by ensuring American small and seasonal employers have access to legal short-term temporary employees during peak business periods, issued the following statement supporting S. 792the Save our Small and Seasonal Businesses Act. The legislation was introduced by Senators Thom Tillis (R-NC), Angus King (I-ME), Susan Collins (R-ME), John Thune (R-SD), Mike Rounds (R-SD), Roy Blunt (R-MO), John Cornyn (R-TX), Lisa Murkowski (R-AK), and Mark Warner (D-VA), and is designed to help seasonal employers better navigate the H-2B temporary non-agricultural visa program and increase certainty for small businesses by allowing seasonal employers to better prepare for fluctuations in demand.

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First robot butler in a New York state hotel has unique focus on bringing wellness amenities to guests of The Westin Buffalo

Delaware North today formally introduced the Relay robot butler that is serving guests at The Westin Buffalo, the global hospitality and food service provider's new 116-room luxury lifestyle hotel at its headquarters building in downtown Buffalo, N.Y.

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Chinese Tourists Spend More In Germany | tourism-review.com

Chinese tourists in Germany spend on average 513 euros per day in Munich, which is more than the Arab visitors (367 euros), according to a recent survey by the Bavarian Trade Association. Visitors from China do not look for luxury goods only, but also cover medium-sized shops and department stores. The Bavarian Trade Association examined the purchasing behavior of the Chinese tourists in Munich for the first time and included only 153 Chinese visitors. The results however correspond to the experience of the local sellers, according to the association spokesman Bern Ohlmann.

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4th International Wellness, Spa and Travel Monitor 2017

This is the industry benchmark report indicating the key directions the market goes as industry players see that. Reading the report you will see how various markets, namely German, Spanish or Russian speaking markets differ in terms of: important market segments, growth areas for service providers, growth areas for services and treatments, average spend/guest, market growth % over 2012 and 2014

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Marriott Rewards Premieres Season One of Six Days, Seven Nights, the First Original Snapchat Video Series From the Travel Industry

The next generation of travelers are passionate, inquisitive and social, sharing more than 400 million Snaps each day (source) on Snapchat. Starting tomorrow with the launch of \"Six Days, Seven Nights,\" Marriott Rewards, an award-winning loyalty program from Marriott International, Inc., is introducing Snapchat devotees to its broad portfolio of world-class properties and the vast benefits of loyalty. The new, four-part original series \"Six Days, Seven Nights\" was created specifically for the fastest growing social media network.

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Hampton by Hilton Swings into Spring with Growth in Popular Leisure Travel Destinations

Hampton by Hilton debuts 16 properties to its growing portfolio just in time for peak spring travel season. The new hotels, including Hampton Inn & Suites by Hilton Miami Midtown, Hampton Inn by Hilton Plant City and Hampton Inn by Hilton Crestview South I-10 in Florida, and Hampton Inn & Suites by Hilton Tempe/Phoenix Airport in Arizona, offer high-quality accommodations in top travel destinations known for pleasant weather and leisure attractions with family appeal.

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IDeaS executive to chair HSMAI Region Europe's Revenue Management Advisory Board

HSMAI Region Europe and IDeaS are proud to announce that Paul van Meerendonk, IDeaS' Director of Advisory Services, is now the new chairman of the Revenue Management Advisory Board at one of the most important associations within the hospitality industry, HSMAI Region Europe. The announcement was made at the HSMAI Revenue Optimization Conference in Amsterdam on Wednesday 29 March. A second generation industry veteran his father worked in hotels sales and general management Paul brings nearly 20 years of revenue management experience to the position.

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HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.

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Sheraton to expand their reach by nearly 100 new hotels

Sheraton Hotels and Resorts are set to expand in the coming years by nearly 100 new hotels. One of Marriott's most important and recognised brands, Sheraton already operates over 400 hotels worldwide with a key count approaching 153,000, meaning that this upcoming spate of openings will substantially increase its portfolio. The brand plans to open 93 new hotels which will add an impressive 25,240 new guest suites and rooms to the brands collection. Sheraton prides itself on offering a service of excellence to upscale business travelers and tourists, and can be found in everywhere from the world's most cosmopolitan cities to idyllic beachfronts. This proposed expansion will see their global influence swell, with projects intended to be situated across all of the industry's key markets. Investment by the company seems to be concentrated in the ever-growing Asia Pacific region, with Sheraton choosing to locate 64 hotels and resorts there, giving a total of 17,989 new guest rooms. Africa, Europe and North America average 8 projects each, all seemingly solid markets. The Middle East and Latin America will get 3 and 2 new openings respectively, creating more brand presence in these areas. 28 of these projected openings are set to happen this year alone, and TOPHOTELPROJECTS reports that the more than half of these 93 developments are currently under construction, which bodes well for the future openings of 23 hotels next year, 25 in 2019 and 15 from 2020 onwards. Sheraton's vision for the future of their brand will no doubt continue along the path that has been so successful for them, and nearly a quarter of the proposed hotels and resorts to open over the next few years are already in the planning and pre-planning stages.

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5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work

By Noah Lemiach, Head Concierge, SIXTY Hotels. 

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HSMAI’s ROCET Delivers Revenue Optimization Education to Hotel Revenue Managers

Fast-paced, one-day program delivers market specific tactical, strategic and leadership insights for hotel revenue managers in San Diego, Orange County, CA, and Honolulu in April.

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First World of Hyatt Promotion Celebrates Members With Double Points for Being You

World of Hyatt, the new global platform from Hyatt, today introduced its first global loyalty program promotion, Double Points for Being You. In addition to the World of Hyatt program benefits and rewards that launched March 1, World of Hyatt members have the opportunity to earn double points April 1 June 30, 2017 on eligible stays worldwide, starting with their second eligible stay during the promotion period.

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Urbanest Darling Square Bolsters Trendy Design and Reputation with Innovative Door Lock Solutions from ASSA ABLOY Hospitality

Urbanest Darling Square (Urbanest), an intelligently designed student accommodation complex located in Sydney, Australia, has enhanced security and convenience by installing ASSA ABLOY Hospitality's Visionline wireless online solution alongside its VingCard Signature RFID door locks, equipped with mobile access compatibility. The locking solutions will work in tandem with ASSA ABLOY Hospitality's mobile app to create convenient mobile access for Urbanest's residents.

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New Edition of AHLEI's Front Office Textbook Shows Impact of Technology on Operations

The American Hotel & Lodging Educational Institute (AHLEI) has published the tenth edition of one of its bestselling textbooks, Managing Front Office Operations, by Michael L. Kasavana, Ph.D. This textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.

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International Hotel Management Group (IHMG) to implement Guestline's cloud hosted and mobile hospitality solutions across their hotel brands

IHMG - International Hotel Management Group - has successfully implemented Guestline's award winning cloud hosted hospitality software. This includes the roll out of property management system Rezlynx, alongside Guestline Distribution, PCI & Rezlynx mobile into their portfolio of unique hotels across The Netherlands, Belgium and France.

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Cornell Hospitality Business Plan Competition Highlights Student Entrepreneurs

A concept that delivers shelf-stable vegetables to food-service operations has taken first place in the annualCornell Hospitality Business Plan Competition. Natural Cuts, developed by Vipul Prakash Saran and Harrison Willis, was awarded the competition's $25,000 first prize. Saran is an MPS student at the College of Agriculture and Life Sciences (CALS), and Willis is studying for an MPS in the Baker Program in Real Estate. The competition is held annually during the student-led Hotel Ezra Cornell weekend. This year's final presentations were given on Saturday, March 18.Two other food-service concepts earned second and third place. Bill's, a bar-concept which focuses on customer-driven beer selections, was awarded $7,500 for its second-place finish, while third place (and a $5,000 award) went to Doa Nata, which envisions a food hall that hosts a number of vendors in the style of a Mexican fonda. Bill's proprietors are Will Mangan (MMH '17) and Lydia Xu (MMH '17), and Team Doa Nata is composed of Angela Lindsay (SHA '17), Antonio Miceli (MMH '17), and Natalia Ruiz (MMH '17).Two other teams placed as finalists: CHOMP, a full-service sandwich restaurant tailored for university cities, developed by Ben Guzick (MMH '17), Varun Vesuvala (MMH '17), and Alex Szwyd (MMH '17); and Latitude, a geo-location-based mobile application which reveals a city's hidden gems and connects people with other tourists, which was proposed by Gauri Khanna (SHA '17) and Sonali Tolani (CALS-Dyson '17).This year's sponsors are Greg Dollarhyde'80 (MBA'81), Marriott International, Sandy Solmon (P'15), Elizabeth Shingleton Glomsrud '00 and Barbara Foote Shingleton '75, and The Sun Family: Stanley '00 and his parents Dennis and Betty, together with supporter Karim Abouelnaga '13.Faculty sponsor of the competition is Dr. Susan Fleming, a senior lecturer at the School of Hotel Administration and interim director of the Pillsbury Institute for Hospitality Entrepreneurship, which conducts the competition

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PolyU Study Finds Social Media Critical for Overseas DMOs in China

Overseas destination marketing organisations (DMOs) wanting to improve their marketing strategies in China should consider expanding their social media presence, according to Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers highlight the variability in overseas DMOs' use of social media for marketing in what they describe as \"China's unique social media landscape\". The DMOs need to better understand that landscape, they argue, to gain access to its large audiences and the opportunity to build relationships with very many potential consumers.

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METRO Accelerator powered by Techstars demonstrates success rate of startups

Dusseldorf, 28 March 2017 The startups participating in the first METRO Accelerator powered by Techstars have had great success with the international investor community through their digital solutions for the hospitality industry. The Accelerator programme's first class has so far managed to raise more than USD 52 million in funding. METRO is now opening the third round of the METRO Accelerator for Hospitality with the well-established cooperation of Techstars, in order to promote digital solutions for the hospitality industry. Startups can now apply on the website https://hospitality.metroaccelerator.com. The programme begins on 11 September in Berlin.

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The 5 Hotel Experiences Guests are Talking About Most on Social Media

Local Measure, the leading location-based social platform for hotels and the tourism industry, revealed the most posted-about features at hotels, and found that guests are most likely to talk about food and drink; the bar; views from the hotel; the condition of the room itself, and the pool. Here are the top subjects mentioned in social media posts on Facebook, Twitter and Instagram, from guests staying at close to 300 hotels in America, Australia and Asia, followed by the number of times each feature was mentioned:

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hosco Reaches 100'000 Members

This week, hosco welcomed its 100'000th member, a significant milestone for the world's leading hospitality network, which started as a platform for hospitality students to find internships. Co-founders Olivier Bracard and Carl Julien launched the company after realising the need to improve efficiency in matching qualified talents with hospitality employers. Since then, the company has grown into the largest professional network exclusively dedicated to the hospitality industry.

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The Rainmaker Group to Present Total Revenue Management Approach for Casino Hotels at INFORMS 2017

The Rainmaker Group, (Rainmaker) the market leader in profit optimization solutions for the gaming and hospitality industry, is set to present a step-by-step approach to total revenue optimization for casino and gaming properties at the INFORMS 2017 Business Analytics Conference, being held at Caesars Palace in Las Vegas, April 2-4. The informative session, entitled Vegas Predicts: How the Prophets of Gaming Called the Trend for Profit Optimization will be presented on Monday, April 3 from 10:30 to 11:30 a.m.

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The International Hotel Investment Forum Berlin

\"What is happening here is not average, it's extraordinary; over 2000 people, 79 countries, 800 companies. You ladies and gentleman represent the global hospitality industry, and right here, right now, it is the center of it all. You are the tastemakers, the dealmakers, you are here to inform, inspire, and conduct business. That is why we are here, 20 years now, offering platforms for the solutions to challenges our industry faces, while making the deals and illuminating the trends that will continue to define and drive hotel investment and development forward in the decades to come. IHIF is the meeting of global collaboration for a reason; together we set the goals forward. Because there is no stop on hospitality, only go, this is the working due, this is why you come to IHIF. Ladies and gentleman, welcome to Berlin, welcome to the 20th International Investment Forum.\" - Questex Hospitality Group

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Meet Avvio at HITEC Amsterdam

Avvio is at HITEC Amsterdam!

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Brand Profile: Kimpton Hotels, IHG

There's a reason that Kimpton Hotels and Restaurants by IHG has risen through the ranks to become the best loved boutique hotels in all of the global hospitality industry. Actually, there are many reasons.

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Otrum Digital Signage integrates with Philips professional display solutions Android platform

Otrum Digital Signage is now integrated with the D/T line series of Philips professional display solutions. Otrum's R&D team have worked in close cooperation with Philips to create a powerful solution on Philips' integrated Android operating platform.

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Guestline appoints HotelREZ as a GDS representation partner

HotelREZ Hotels & Resorts (HotelREZ) and Guestline ink new partnership agreement to provide full service representation to hotels via HotelREZ's own HO chain code on the GDS.

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Shangri-La and Taj Hotels Palaces Resorts Safaris Are First in Industry With \"Warmer Welcomes\"

At an exclusive reception at The Taj Mahal Palace, Mumbai, Acting President of Shangri-La Hotels and Resorts Madhu Rao and Rakesh Sarna, MD and CEO Taj Hotels Palaces Resorts Safaris officially launched \"Warmer Welcomes\" the integration of Shangri-La's Golden Circle and Taj's InnerCircle loyalty programmes across a portfolio of over 200 hotels under the Shangri-La and Taj brands.

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Hotel Staff Technology Introduced at a Hollywood Icon

Hollywood's iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE's software module for guest request management in November 2016.

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Holiday Inn Express Brand Helps Guests Be The Readiest With the Launch of its Newest Campaign and the Return of Rob Riggle as Champion of The Readiest

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the launch of the newest Holiday Inn Express brand campaign, Be The Readiest, and its partnership with Jukin Media, a digital entertainment company that specializes in helping the global creative community leverage the world's most compelling UGC videos. The newest iteration of the beloved Stay Smart campaign shows how the Holiday Inn Express brand helps its guests go from ready to the readiest in a series of creative vignettes produced by creative agency of record Ogilvy and Mather where crowdsourced videos demonstrate how people are on the top of their game when they are 'The Readiest'. Additionally, the Holiday Inn Express brand is bringing back Rob Riggle actor, comedian and official Creative Director and Champion of The Readiest for its Be The Readiest campaign spots premiering in May.Holiday Inn Express sought out Jukin Media, which uses proprietary technology and a highly-trained global research staff to discover and clear the world's best viral-style videos, to play an integral role in the campaign. With over 60 million fans across its social channels, the company curates and produces video for social platforms to the tune of 1.5+ billion views per month. Leveraging the power of the internet to find amateur content, Jukin was able to mine its vast video library and comb the broader social web to find remarkably engaging videos that perfectly demonstrate why being ready just doesn't come close to being 'The Readiest'.

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Top Tech Predictions For Hoteliers in 2017

For accommodation providers in 2017, it's no longer enough to rely on the well-trodden paths to acquiring occupancy. You must also become experts in emerging distribution platforms, predict what guests expect when they walk into your lobby, and remain agile enough to navigate the ever-shifting trends to make the right decision, all the while staying committed to providing the best possible experience during a stay. Avvio knows how to get the right mix for your property and provides Europe's best booking engine partnering with many serviced apartments and boutique hotels, including Cheval Residences, Apple Apartments and The Ampersand Hotel to grow direct bookings. Avvio's co-founder and CEO Frank Reeves has compiled his Top Tech Predictions for Hoteliers in 2017. Inside this report, you'll discover the big movers and shakers in the online distribution space (hint: it's not the OTAs), the developing sharing economy and a look at new technology that's fast-becoming part of the mainstream.Download your copy of the report today.For more details, please email hello@avvio.com to arrange a time to talk.

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Residence Inn Set To Double Its European Portfolio In 2017

Marriott International, Inc. (NASDAQ:MAR) today announced the expansion of its extended-stay brand, Residence Inn by Marriott, with the signing of two new properties in London. With additional openings in Amsterdam and Aberdeen this year, Residence Inn expects to more than double its European portfolio in 2017.

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Ming Fai to Showcase NEW Kube Essentials Mobile Device Charger at HOTELEX Shanghai

This week at HOTELEX Shanghai 2017, Ming Fai will unveil a new multi-device charger for guestrooms that features unmatched versatility in its charging output. Not only can the new Kube Essentials alarm clock power ALL mobile electronics, including smartphones, tablets, cameras, and wearable technologies, but it's AC output enables guests to charge laptops. With a small footprint and an even smaller price, the new Kube Essentials from Kube Systems will be on display in stand E3J01 at the Shanghai New International Expo Center March 28 to 31.

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12 Best Practices for Full-Cycle Guest Marketing

In the digital era, retaining guests is a more complicated and resource-intensive endeavor than ever. Today's guest is less likely to be loyal to any one brand, thanks to the popularity of OTA websites and other travel-planning apps. Written in partnership with Digital Alchemy, a leader in Customer Relationship Management (CRM) and email marketing solutions, this white paper outlines how hoteliers can regain guest loyalty and boost revenue using full-cycle guest marketing.

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Swiss Hotel Chain Movenpick Uses Cloud To Avoid 'Cemetery Of Brands' | forbes.com

Movenpick is hoping to escape what its CEO Olivier Chavy called the cemetery of brands during a presentation at Oracle Industry Connect here this morning. Profit margins in the hotel industry are between 1% and 2%, and are being squeezed by a combination of macroeconomic and industry-specific factors, such as a changing distributor landscape, tighter management agreements, and higher capital requirements for borrowing. But according to Chavy, hotel operators are under greater threat from organizations like Uber and Facebook, which can leverage platforms to create experiences. He noted that Uber is the world's largest taxi company yet owns no taxis; Airbnb is the world's largest hotel company yet owns no real estate. And he sounded a note of alarm, claiming that many in the hotel industry are evolving too slowly to survive. In the hospitality industry, we are in the age of stone, he said.

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Finally a faster way to find better hotel rooms: Search by image

Imagine you can search for hotel rooms by how they look, or if they have a great view, or a canopy bed, or... That would totally disrupt the way we do it now: first figure out what you want to do where and when, then see if you can find a hotel there. A tedious affair.. Why not turn this around and start with: 'I want a beach view and an outdoor bathroom', and take it from there? That would make it a pleasant experience. Now there finally is a way to do this: Yellowroom.ai

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Viceroy Hotel Group Introduces Three Brand Tiers

Viceroy Hotel Group (VHG) today announced the segmentation of its portfolio into three tiers: The Viceroy Icon Collection, The Viceroy Lifestyle Series and Urban Retreat Collection. This new structure is a natural evolution for the modern luxury hotel brand. As it continues to create unique and diverse experiences, the tier structure will help guests find what they are looking for more easily.

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HFTP Launches New Multi-Event Mobile App for Expanding HITEC Brand

Gearing up for its first Hospitality Industry Technology Exposition and Conference (HITEC) of 2017, Hospitality Financial and Technology Professionals (HFTP) is excited to announce the launch of its new HITEC 2017 multi-event mobile app an additional benefit to tailor individual experiences for HITEC attendees. Available for download from the iTunes Apple Store and Google Play, the app will serve as a comprehensive guide for information on education sessions and exhibits while also providing social feeds and in-app correspondence capabilities for exhibitors and attendees. The HITEC 2017 mobile app is home to all the information attendees will need for HITEC Amsterdam, HITEC Toronto and HITEC Dubai this year, with information coming available as the event nears.

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Hilton Invites The World To Celebrate Earth Hour Through #TRAVELWITHPURPOSECONTEST

Hilton (NYSE: HLT) today announced the launch of a global social media contest celebrating Earth Hour (8:30p.m.-9:30p.m. on March 25) - the worldwide movement for the planet organized by the World Wildlife Fund (WWF).

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Corporate Housing Providers Association Awards Best Green Progress Award to DelSuites

DelSuites, a provider of furnished accommodations in Toronto, has been awarded the prestigious Best Green Progress Award by the Corporate Housing Providers Association. This annual, worldwide award recognizes one company that exemplifies a dedication to environmental responsibility and social performance through proactive policies, focused planning and targeted activities. DelSuites is the first Canadian company to receive the CHPA's Best Green Progress Award.

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SnapShot and Hotech Partner to Provide Hotels Across Turkey with an Advanced Analytics Dashboard

Berlin-based SnapShot, a big data and analytics company, has partnered with Hotech, a Turkish technology provider of professional software solutions, to equip the hospitality industry with advanced analytics and data visualization.

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Comfort and Sleep Inn Accelerate New Construction Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is experiencing its strongest new construction pipeline since 2009, exceeding 200 signed contracts in 2016. The Comfort brand transformation and Sleep Inn all-new construction prototype have fueled development efforts, totaling over 75 percent of Choice Hotels' new construction agreements, with continued growth forecasted for 2017.

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Booking.com Reveals the Most Popular Destinations for First-Time Travel

Everyone remembers the first time they traveled and the adventures they had. Whether it's your first adventure or you're visiting an exciting destination for the first time, trying and exploring someplace new is always exciting.

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Hilton Garden Inn Launches Six Region-Specific Hotel Prototypes to Fuel Global Growth

Hilton Garden Inn, an upscale brand from Hilton (NYSE: HLT), has today announced a revamped hotel design approach that provides six new, customizable hotel prototype options one for each region of the world where the brand operates.

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Gaylord hotels launches a mobile application to find one's way around the hotel | hospitality-on.com

Gaylord Hotels brand is launching a mobile application to guide guests inside its establishments. By using ibeacon technology, a system that allows a smartphone to be located inside (and to visualize space with a 3D map), it provides detailed instructions so that customers can easily navigate throughout the different hotel areas (rooms, meeting rooms, fitness center, closest toilets). This interactive application also allows you to find services located nearby the hotel, such as ATMs, restaurants or shops. It is also possible to make reservations for restaurants or the hotel's attractions, or to share one's location with other people.

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Details about the eight new IHG hotels coming to Germany revealed

InterContinental Hotels Group, one of the world's leading hotel companies, has today announced the signing of eight new hotels within the Holiday Inn brand family in Germany.

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Nor1 to Introduce Innovative Machine Learning Pricing Methodology at INFORMS 2017 Business Analytics Conference

Santa Clara, CA and Las Vegas, NV Nor1's Vice President, Technology, Kirby Bosch and Senior Vice President, Global Gaming, Pavan Kapur will illustrate this leading-edge approach during their presentation \"Practical Approaches Using Customer Web Behavior to Maximize Hospitality and Gaming Revenue\" on Monday, April 3 from 11:30 am 12:20 pm at the INFORMS 2017 Business Analytics Conference, Caesars Palace, Las Vegas.

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Maestro PMS Housekeeping App Personalizes Guest Engagement

Markham, Ontario How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.

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Online Hotel Booking Scams Cost Americans $1.3 Billion Annually; Senate Subcommittee on Consumer Protection Pushes for More Action to Protect Consumers

The American Hotel & Lodging Association (AHLA) applauds the Senate Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security today for taking another step in raising awareness about the prevalence and significant impact of online hotel booking scams on American consumers.

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The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 2930 March

Europe's number one leading annual events for Revenue Management, Digital Marketing and Distribution for the hospitality industry is taking place in Amsterdam on Wednesday and Thursday 2930 March, co-located with HITEC Amsterdam 2017 and you are very welcome to attend.

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Why Hotel Chains' Loyalty Programs Don't Pose A Threat To OTAs | forbes.com

Online travel agencies (OTAs) and hotels seem to have somewhat of a love/hate relationship. Though OTAs bring more customers to hotels because of the increased exposure that they offer, hotels need to pay a certain percentage of commissions to the OTAs, thus reducing their share of the revenues. Therefore it is common for hotels to keep promoting their own loyalty programs in order to incentivize travelers to directly book on their own websites. Large hotel chains in particular are very aggressive in pushing direct booking options. Chains such as Hilton and Marriott have been active with their advertising campaigns to lure travelers to directly book through their respective websites. These chains also provide attractive discounts for direct bookings, thereby dissuading users from booking through OTAs.

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AH&LA: Online Hotel Booking Scams Cost Americans $1.3 Billion Annually

The American Hotel & Lodging Association (AHLA) applauds the Senate Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security today for taking another step in raising awareness about the prevalence and significant impact of online hotel booking scams on American consumers.

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Whitepaper: Channel Optimization: The Secrets of Data-Driven Hoteliers

Sabre Hospitality Solutions has collaborated with Phocuswright on a new research report that evaluates channel optimization in the hospitality industry, identifying the critical elements of an effective, future-ready channel strategy that will maximize the ROI of both direct and indirect channels.

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YHS Keynote session: Emerging Trends in Hospitality & Tourism

Presented by Steve Hood, Senior Vice President of Research, STR.  Steve Hood has been with STR for 15 years. He currently serves as Senior Vice President of Research. He is responsible for research-related activities, including special analyses and methodologies. He manages STR's relationships with the educational community. He currently serves as the Director of the SHARE Education Center.

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YHS Keynote Session: Building Something New Requires Something New

Presented by Lyle Worthington, Chief Information Officer, The Student Hotel. The Student Hotel is where the needs of the demanding 21st century student and the design-savvy traveller of today meet in dynamic harmony. By fusing luxury, long-stay student accommodation with short-stay facilities for the social globetrotter, The Student Hotel is pioneering a modern hybrid in hospitality, the likes of which have never been seen. Today, The Student Hotel offers fully-serviced, state-of-the-art accommodation in cities throughout Europe.

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Travel Startups compete in San Francisco at EyeforTravel's 2017 Digital Summit in April

Applications are currently still open and being reviewed. The deadline for applications is March 31st. The start-ups will pitch their businesses in front of a panel of experienced investors on conference day 1, who will be judging their financial potential. The two best pitches will be chosen to present in front of the 300+ summit attendees, with the winner chosen through a live audience poll with the summit attendees.

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Travel Tripper publishes new Google eye-tracking study specific to hotel industry

(NEW YORK)  Travel Tripper released on Monday the results of a groundbreaking eye-tracking study on Google search results pages for the hotel industry. Testing specifically for brand name hotel searches on Google, the study data showed an increased user focus on Google ad products, as well as a decrease in visibility of organic search results.

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EyeforTravel San Francisco: Take the opportunity to be a travel thought leader

Research predicts that by 2020, digital travel outlays will top $817 billion globally. With worldwide travel rising 13.8% in 2016 to reach 564.87 billion. Now that is staggering!

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MICE Suppliers: What Corporate Procurement matter?

Recently started in this category, Meetings and Events is the new Procurement Playground. Mainly focused on Business Travels, M&E buyers try to setup Category Management fundamentals but are struggling. Why? Because while most the suppliers are the same, the business dynamic behind M&E is totally different.

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Blackstone Announces Acquisition Of The Windsor Atlantica Hotel In Rio De Janeiro

Blackstone today announced that funds managed by its real estate business have agreed to acquire the Windsor Atlantica Hotel on Copacabana Beach in Rio de Janeiro, Brazil. As part of the transaction, Blackstone has signed a management agreement with Hilton for this asset and following a period of transition plans to convert the hotel to the \"Hilton Rio de Janeiro Copacabana\".

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UNWTO Secretary-General welcomes Japan's support for tourism when meeting with Prime Minister Abe

The Secretary-General of the World Tourism Organization (UNWTO), Taleb Rifai, applauded Japan's commitment to tourism development as one of the significant pillars of the socio-economic agenda during a recent official visit to Japan. Meeting Prime Minister Shinzo Abe, Mr Rifai welcomed Japan's Action Program for Tourism focused on infrastructure development, visa facilitation and technology.

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YHS Session: The Power of Data - Gather, convert and implement - How information changes the industry!

Session moderated by Ian Millar - Project Manager METRO Innovation Chair & Senior Lecturer, EHL. Panelists are Ait Voncke - Vice President Market Management EMEA, Expedia - Martin Rhomberg, RVP & General Manager, Four Seasons Hotels & Resorts - Jeremy Ward, Chief Operating Officer, iRiS Software Systems - Martin Soler, Marketing Advisor, SnapShot

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Crowne Plaza Hotels & Resorts Brand Launches Largest Consumer Media Campaign In Ten Years

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today launched the Crowne Plaza Hotels & Resorts brand's largest consumer media campaign for the Americas region in the past 10 years. The campaign, \"We're All Business, Mostly,\" demonstrates an important milestone in the transformational journey as the Crowne Plaza brand reaffirms its commitment to making business travel more fulfilling for the modern business traveler. In June 2016, IHG announced the Crowne Plaza Accelerate program, which includes a $200 million investment in the brand, inclusive of this new campaign.

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Marriott International Maps Future Growth at Investor Day

Marriott International (NASDAQ: MAR) today will unveil the company's three-year growth plan, which includes opening approximately one hotel every 14 hours around the world, at its meeting with security analysts and institutional investors at the New York Marriott Marquis.

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Complete Oral History of Boutique Hotels | skift.com

Nearly 40 years after the birth of the boutique hotels movement in the U.S., more than two dozen founders and key players exclusively tell Skift how it all happened in this 60,000 word deep dive into how it transformed the way we travel. Even if you're not quite sure how to define exactly what a boutique hotel is and you're not alone, trust us chances are you instinctively know one when you see one. Today, nearly 40 years after Bill Kimpton opened his first hotel and Ian Schrager and Steve Rubell opened theirs just three years later, boutique hotels remain an instrumental, and often essential, influence on the way we experience hotels, and the way we travel.

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Marriott International Announces New Collaboration With Career Advancement Startup Amavitae

Global hospitality leader Marriott International, Inc. (NASDAQ:MAR) announced it has embarked on a new initiative with career advancement startup, Amavitae. Launched in 2016, Amavitae's mobile-first career advancement platform addresses the skills and opportunity gaps of a new generation of jobseekers and empowers them to find a career they love.

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Marriott to Add 100,000+ Worldwide Travel Experiences for Guests Worldwide With PlacePass

More than ever before, travelers are seeking out memorable personalized experiences. Today, Marriott International, Inc., (Nasdaq:MAR) a long-time leader in providing guests with customized experiential travel opportunities announced it has invested in PlacePass, a pioneering provider of travel technology solutions offering travelers a leading online meta-search platform for in-destination experiences. Global travelers will soon be able to choose from an additional 100,000 plus authentic local experiences in 800 destinations worldwide when they book direct on Marriott.com or SPG.com or their respective apps.

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Caribbean Tourism Officials Undertake high-level Mission To Brussels In A Bid To Strengthen Relations With European Partners

With the United Kingdom scheduled to officially advise the European Union next Wednesday of its intention to leave the EU, triggering two years of Brexit negotiations, Caribbean tourism officials recently undertook a mission to the European capital, Brussels, for a series of meetings with senior parliamentarians and officials in the European Parliament, the European Commission, the CARIFORUM ambassadors, and other key stakeholders and influencers.

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Winter Tourism Destroying The Alpine Landscapes | tourism-review.com

Alpine winter tourism is one of Austria's most important economic sectors, but it is also one of the largest drivers of natural disasters in the countries' mountainous landscapes. Reaching 30,000 kilometers in length, the ski slopes of the Alps cover almost three quarters of the earth's circumference. 11,000 lifts and cableways are already available. Nevertheless, 164 new facilities are planned in the Alps, 82 of them in Austria. This will lead to further overload of the natural areas and increased ecological footprint.

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Italian Tourism Destinations Popular Especially Among Europeans | tourism-review.com

A recent survey by the Bank of Italy on Italian tourism revealed that 2016 was a successful year compared to 2015. Italian travelers went abroad in greater numbers 64.6 million (in 2015 it was 62.8 million people). In terms of foreign inflow there was an increase as well reaching 82.9 million visitors compared to 81.6 million people in 2015. In 2016, Italians spent 22,336,000 euros for traveling, which is the highest figure in the last five years. In 2015 they spent 22,012,000, while in 2014 about 300,000 euro less. Major peaks in the spending were registered in the summer season, mainly August, when Italians spent about 3 billion euros.

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France Is Under-exploiting Its Cultural Heritage | tourism-review.com

A report delivered to the government pointed out that France's cultural heritage was often too distant from important tourist routes and calls on all players in the French tourism sector to work together for the common good. France's cultural heritage, its museums and monuments, is still often too far away from the main tourist routes. With more than 14 000 monuments classified as historic and 42 UNESCO World Heritage Sites, France has at its disposal treasures which arouse great interest, but which often suffer from a lack of notoriety, was the summary given by the Minister of Foreign Affairs, Jean-Marc Ayrault.

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Brewer Digital Marketing Hires Tech and Hospitality Veteran as New VP of Sales

Brewer Digital Marketing, a leading provider of innovative hotel software tools that serves more than 3,000 hotels worldwide, today announced it has hired Bob Kippola as the company's new Vice President of Sales to help address the exploding demand for their software tools and Hotel Marketing Web Platform.

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EHL Podcast: China's hotel brands look overseas to meet surging demand from Chinese travelers

China's hotel brands are going global to cater to millions of Chinese who are traveling abroad nowadays. In this podcast, EHL professors Yong Chen and Maggie Chen discuss the phenomenal growth in Chinese tourism, both domestically and internationally.

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HOSPACE2017 set to be first major hospitality conference and exhibition to be held at the new-look Lancaster London

HOSPA is delighted to announce that its prestigious HOSPACE2017 Conference and Exhibition, together with its Gala 'Hospitality Professionals of the Year Awards' Dinner, will be held on Thursday 2 November at a newly refurbished central London venue the by then renamed and fully renovated Royal Lancaster London, one of the largest and most luxurious hotels and meeting venues in Europe.

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RLHC Integrates its Hello Rewards App with Concur to Simplify Business Travel

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today announced the integration of the Hello Rewards app with Concur, the leading provider of spend management solutions and services. Now available in the Concur App Center, RLHC will provide Concur clients with easy access to stay folios and an enhanced presence on Concur systems.

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Oaks Hotels & Resorts launches refreshed MyOaks benefits programme

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, has today unveiled its new-look member benefits programme that is set to reward guests with a host of exclusive privileges when travelling throughout Australia and overseas.Free to join, the refreshed MyOaks rewards programme is launching off the back of Oaks Hotels & Resorts' recent digital transformation, that saw a move to www.minorhotels.com/en/oaks and enhancements made to the site's functionality, design and booking engine.MyOaks members will now be treated to a 10% discount on all accommodation bookings across Oaks Hotels & Resorts' 56-strong property portfolio, spanning popular CBD and leisure destinations in Australia, New Zealand, Thailand, the United Arab Emirates and India.As part of the initiative, travellers are also entitled to a selection of other meaningful member-only benefits, including a complimentary late check-out of 11.00am, free internet, sneak peeks and first access to all sales, plus special hotel deals where members will enjoy exclusive offers of up to 50% off.Additionally, members will receive a 10% discount on stays with parent company Minor Hotels and its global network of luxury hotel and resort brands overseas through its PRIVILEGE programme, including Anantara, AVANI and PER AQUUM, giving travellers unprecedented access to further savings at a selection of Minor Hotels' most popular properties worldwide. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, said the company's enhanced benefits program was all about bringing value to the customer.\"We are delighted to introduce our new-look MyOaks benefits programme and recognise our loyal members for their ongoing support by making travel even more affordable and rewarding. \"The hotel industry is highly competitive, with so much choice on offer, so it's essential to ensure hoteliers are not only rewarding their members with discounted accommodation and exclusive value adds, but also appe

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Booking.com Reveals the USA's Most Highly-Rated Destinations for Thrifty Travelers in 2017

As we near the end of winter hibernation, many of us are eager to begin planning our vacations for the months ahead. The experts at Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, have examined a wealth of data to help travelers of all budgets find the best wallet friendly destinations for the remainder of 2017.

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Spring Offers Opportunity to Build Traveler Engagement Programs

The spring travel outlook brings good news to global corporate travel and procurement departments, according to the quarterly update to Advito's 2017 Industry Forecast, issued last fall by the travel industry's most progressive consultancy. There are new opportunities to strengthen traveler engagement programs; airfares will fall or remain flat in most market segments; and expected rises in hotel rates have diminished in some markets, with lower prices now predicted for the Middle East.

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Motel 6 Launches New Campaign Showcasing Unique Experiences

Motel 6, the largest owned and operated hotel chain in the North American economy segment, launched a new national television campaign. Entitled \"Traveling Song,\" the new 30-second commercial underscores the iconic brand's contemporary room design geared towards travelers looking for comfortable and reliable accommodations.

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New Millennial Perception Survey Reveals Both Optimism and Frustration Among Global Youth

The International Youth Foundation (IYF) and the Center for Strategic and International Studies (CSIS), with support from Hilton (NYSE: HLT), released The Global Millennial Viewpoint Survey, which examines the perceptions of 7,600 youth in 30 countries. The survey provides insight into how young people see the world today in areas ranging from education and economic opportunity to health and civic participation, and the findings reveal a story of optimism, insecurity, and disillusionment that reflect the complexity of this important and rapidly growing demographic.

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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform

TrustYou, the world's largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts.

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Hotel Social Media Growth in Mumbai & Advantages of Social Media

The dependence on technology is slowly but surely becoming crucial in our personal and professional lives. The use of technology is critical for the service industry, especially the hospitality industry, which needs to be at the apex for this drastic change. The ability to garner leads through customer awareness and customer loyalty are imperative to any service organisation's arsenal.

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After Busy 2016, Marriott Plans European Expansion in 2017

The year 2016 was an active and historic one for Marriott International, the largest hotel brand on the planet. The company's acquisition of Starwood Hotels and Resorts Worldwide was the biggest story of the year, and, while Marriott International likely doesn't have anything that large or substantial in the works for 2017, this year also stands to be a busy and significant one for the company.

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Hilton's Tru brand celebrates its unprecedented growth

Rookie Hilton hotel brand Tru is hitting the big leagues, having experienced unprecedented growth and success in the midscale market since its launch only two years ago. Offering its guests a new hotel experience, with all the modern trappings of quality accommodation such as high-speed connectivity, lively common areas and efficient service, Tru has revitalised a tired market and proven that hotels can be cool once again. Positioning itself as refreshing, vibrant and affordable, Tru's hotels appeal to a huge cross-section of the public but its focus is specifically on milenials, who continue to challenge the hotel industry and demand new and fresh ideas and models.

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Movenpick Hotels & Resorts gets between the sheets with launch of new Sleep individually different' room concept on World Sleep Day

Movenpick Hotels & Resorts is launching a ground-breaking new room category concept that guarantees guests what they value the most - a good night's sleep. The new 'Sleep individually different' will offer:

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Airbnb Branches Out Of Hospitality With Music Experiences' | psfk.com

The room sharing service is expanding to offer travelers music-based travel packages through a partnership with Sofa Sounds. Airbnb, the online marketplace that allows users to rent short and long-term lodging, is expanding its services into the music scene through a partnership with Sofar Sounds. Sofar plans secret concerts around the world and is now helping Airbnb offer their users a range of musical experiences involving local talent and international artists.

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Carlson Rezidor Hotel Group Reports Growth In 2016 Highlighted By Record Breaking Signings In The Americas

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced strong 2016 results with 77 openings across the globe, the most since 2009 and signed 122 new properties marking its fourth consecutive year of signings increases. The global portfolio now includes 1,143 hotels and 180,250 rooms in operation and the global pipeline remains strong with 303 hotels and 50,000 rooms under development. The group reported system-wide revenues of US$7.2 billion which were flat year-over-year.

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Aptech Computer Systems Launches New Service-Focused Website

Aptech Computer Systems is the leading provider of hotel software for business intelligence, budgeting, and enterprise financial accounting. It is also a family business.

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Brand Profile: aLoft Hotels

Of the many brands that are operated and overseen by Marriott International and Starwood Hotels and Resorts, aloft Hotels stands out as a particularly hip and appealing property for younger travelers in search of a property that mixes style and comfort.

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StayNTouch, Fuel & Flip.to Reveal How to Win Guests at Every Step of the Traveler Journey in Upcoming Webinar

StayNTouch, innovators in mobile technology and Property Management Systems, have teamed up with travel industry and direct booking experts Fuel, and hotel advocacy platform pioneers Flip.to, for a joint webinar 'The Evolution of Guest Expectations and How Hotels can Exceed the New Demands.' The event will help hotels exceed their guests' evolving expectations to build better guest relationships and drive more repeat business.

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Omni Hotels & Resorts to Launch Discover Rioja' This Fall

Omni Hotels & Resorts and Rioja USA are excited to announce an exclusive partnership for the luxury hotel brand's 2017 \"Flavors of the World\" series. Returning Oct. 1 2017, and available through Dec. 31, 2017, the annual culinary program will be known as \"Discover Rioja\" and will spotlight this north-central region of Spain and its undiscovered culture, wine and cuisine through signature Omni programming nationwide.

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The International Association of Hotel General Managers Launches Independent Advisory/Consultancy Services

The International Association of Hotel General Managers (IAHGM), has launched an Advisory Services offering, to provide independent support to hotel general managers, hotel executives, hotel companies and owners within the industry.

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Duetto to Provide Revenue Strategy Solutions for Mexico's Brisas Group

Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Brisas Group, a fast-growing owner of luxury properties in key markets in Mexico. Duetto's GameChanger solution is already in place at the company's 274- room NIZUC Resort and Spa, Cancun, and the 434-room Galeria Plaza Reforma, Mexico City.

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Ariana Rockefeller Announces the Dorado Beach Limited Edition Handbag Collection

DORADO BEACH -- Today, fashion designer and esteemed member of the Rockefeller family, Ariana Rockefeller, unveils a new limited edition handbag capsule inspired by Dorado Beach, a Ritz-Carlton Reserve.

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Chinese Tourism: Travel Technologies To Shape The Sector | tourism-review.com

The rapid development of modern technology introduces smartness and convenience to all aspects of our modern life and environment, including the efficient operations of private businesses, government/non- government organizations alike. With travel technologies being maximized and embedded in planned developmental goals of the Chinese government to grow and revolutionize Chinese tourism industry, the standard of living and quality of life and services is bound to improve. The total revenue of the travel and tourism industry in China is currently estimated to be valued at a whopping 3 trillion Yuan. As the sector continues to flourish the country is strategically positioned to become the world's second largest tourism economy after the United States of America.

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AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas

The American Hotel & Lodging Educational Institute (AHLEI) has signed a Memorandum of Understanding with the General Secretariat of the Organization of American States (OAS) through its Executive Secretariat for Integral Development to provide training opportunities that will improve service quality for small and medium- sized tourism enterprises throughout the Americas.

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Inside Marriott's social-media command center where it (lovingly and thoughtfully) spies on guests | qz.com

A few days before Christmas last year, Haley Garland posted a photo of herself holding up her hand showing off a new engagement ring. If there wasn't enough sparkle in Nashville before we got here there's plenty now, said the caption. The location on the photo was tagged as Marriott's Gaylord Opryland Resort in Nashville, Tennessee.

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Westin Hotels & Resorts Puts Sleep Shaming' to Bed, Encouraging Travelers to Tout Their Right to Rest

Ahead of World Sleep Day, Westin Hotels & Resorts part of Marriott International, Inc. (NASDAQ: MAR) announces its latest program, championing a more sound slumber for travelers around the world.

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Groupize Dives Into the Shark Tank for Travel Apps at Concur Fusion 2017

Groupize, the award-winning provider of innovative, simple meeting solutions, today announced that they have been selected to participate in the highly anticipated \"Shark Tank for Travel Apps\" competition at this years Concur Fusion taking place March 14-17 in Chicago. The company's CEO Charles de Gaspe Beaubien will be showcasing Groupize Meetings, the first enterprise-wide solution the bridges the gap between transient business travel and large meetings and allows corporations and agencies to take control of their simple meetings.

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EyeforTravel hosts table at the European Group Travel Awards before European Flagship Event

On the 9th March, an evening of entertainment and celebration took place at HotelPlanner's annual European Group Travel Awards. The awards saw 25 award categories recognise the operators that deliver the most outstanding group travel services and experiences.

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First-Ever (Andaz) RED Suite Designed by Jonathan Adler Debuts

The Andaz brand today announced a first-of-its-kind collaboration with (RED) the AIDS organization founded by Bono and Bobby Shriver. Acclaimed designer and longtime (RED) supporter Jonathan Adler designed and outfitted an all-new (ANDAZ)RED Suite at Andaz West Hollywood. This is one of the many experiences offered by the recently launched World of Hyatt platform.

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Metasearch Helps Hoteliers Drive Direct Bookings

We just wrapped up day two at ITB Berlinthe world's leading travel trade show. The official theme was Hospitality. The topic hotels couldn't stop talking about was how to drive direct bookings.

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Richard Solomons on IHG's Preliminary Results for the year to 31 December 2016

IHG recorded operating profit of $707 million for 2016, up four per cent from $680 million last year. Richard Solomons, Chief Executive of InterContinental Hotels Group PLC, said:

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Lodgify: The First Vacation Rental Software with Facebook Integration

Global vacation rental software company, Lodgify, have launched a new integration which will allow Facebook users to contact vacation rental owners/property managers directly on Facebook and vice versa.

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'Crane treehouse' rises above Bristol docks | theguardian.com

Bookings open for listed crane offering visitors a room with a harbourside view. Spending the night in alternative locations has become a travel trend in recent years (hotel rooms = boring, remember), with guests getting the chance to stay in unusual digs such as an Ikea store, a bookshop, up the Eiffel tower and, now, suspended from a crane.

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Bathroom Trends for 2017 [Infographic]

Bathrooms came a long way from just merely plain, white spaces used merely for wash and go. Its design, layout, and overall look have changed and improved dramatically over the past years. They are not just merely bathroomsthey became a space for comfort, where we satisfy our senses and spend more time in stylish comfort, girding our clean, fragrant and relaxed selves for the busy lives waiting outside.

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Luxury hotel concierge reveals the weirdest requests he has ever received | independent.co.uk

A demand for an elephant, a delivery of breast milk and dealing with 200 pieces of luggage: it's all in a day's work for Nigel Bowen. He's been defeated by a volcano and won't work with elephants, but otherwise, Nigel Bowen will do anything for his guests. Kashmira Gander reports As head concierge at the five-star Mandarin Oriental Hyde Park hotel in central London, he's used to dealing with weird and wonderful requests on a daily basis. And, it seems, the more money you have rooms at the hotel start at 600 a night and go into the thousands the more bizarre your demands.

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If You Want To Be Happy, Spend Money On Experiences, Not Things | investmentzen.com

You might think that paying for an experience that lasts for a brief moment in time would be less fulfilling than buying an object that you'll own for many years. But researchers from multiple universities have found that this isn't the case.

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We Have Cookies: DoubleTree by Hilton Embraces its Warm Cookie Welcome by Serving Up First-Ever Global Cookbook

For those who believe a balanced diet is a cookie in each hand, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, has perfected the recipe make that recipes.

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AccorHotels profits rise after Fairmont Raffles acquisition

Even though the French hospitality group AccorHotels was facing an environment filled with many challenges, its revenue managed to rise .9 percent in 2016.

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National Geographic and ITB Berlin Announce World Legacy Awards Winners

Visionary Travel Companies and Destination Leaders Honored During United Nations International Year for Sustainable TourismCoinciding with the United Nations International Year of Sustainable Tourism Development, the five winners of the 2017 National Geographic World Legacy Awards were announced today during an awards ceremony held at the Palais am Funkturm, the new official awards venue of ITB Berlin. The World Legacy Awards, a partnership between National Geographic and ITB Berlin, showcase the leading travel and tourism companies, organizations and destinations ranging from large resorts to small eco-lodges and from wildlife conservancies to entire countries that are driving the sustainable tourism transformation of the global travel industry.

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Choice Hotels Welcomes First-of-its-Kind Sleep Inn Hotel

Choice Hotels International, Inc. (NYSE: CHH), Lieben Group, LP, and Nivea Hospitality celebrate the opening of the first Sleep Inn hotel to feature the brand's recently evolved interior and exterior design, opening just nine months after the concept was announced. The newly constructed 62-room Sleep Inn & Suites in Galion, Ohio, is located at 6698 Brandt Road, just off U.S. Route 30, and designed to appeal to both business and leisure travelers.

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AccorHotels announces a relaunch plan for the hotelF1 brand

AccorHotels is continuing its strategy of optimizing its real estate assets and revitalizing its brands by giving fresh impetus to hotelF1 in France. The project is based both on an ambitious plan to relaunch the brand and on the dynamic management of its portfolio of hotels.

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Holiday Inn Dayton Fairborn Launches Wedding Giveaway Campaign

The Holiday Inn Dayton Fairborn has launched a social campaign that will give a dream wedding to one deserving couple. The newly renovated hotel, which is owned and managed by Portfolio Hotels & Resorts, has been a devout community supporter, having for example recently donated funds and even manpower to the building of homes for locals in need. Management is now challenging perspective brides-and-grooms to show how strong their charitable arm is by sharing a short video demonstrating their philanthropic efforts. The winner will receive a free wedding reception in the hotel's Grand Ballroom in 2018.

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Highlights From The Best Ever HSMAI Digital Marketing Conference" Leonardo Blog


HSMAI conference: Trends, metasearch tips from Google, TripAdvisor: HOTELS Magazine


HSMAI Honors Innovation at its 60th Annual Adrian Awards: Hospitality Net

HSMAI Honors Innovation at its 60th Annual Adrian Awards: Travel Features Syndicate

Travel Features Syndicate

HSMAI New York conference at top of our game: eHotelier


Randy Smith honored with HSMAI Lifetime Achievement Award : TravelDailyNews

Six must-make resolutions for hotel marketers in 2017: Hotelmarketing.com


The Importance Of Innovation And Change In The Digital Age: MediaPost


Where social media, search and SEO meet: HotelNewsNow


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Take a look at the upcoming events taking place next month

Spring is near! And with it come a host of new openings, opportunities and developments in the hospitality industry. Spring is the dawning of a new era, and this year there are sure to be an unmissable selection of industry gatherings to get the year off to a winning start. It is the ideal moment to remind ourselves that our industry is built on personal relationships, and these events provide a unique opportunity to get to know potential collaborators, business partners or colleagues.

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DHISCO Joins University of North Texas to Hold Big Data Challenge

Calling all geeks, hackers and data nerds! DHISCO, the world's leading hospitality distribution company, is teaming up with the University of North Texas to sponsor the second Big Data Challenge.

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The Rainmaker Group Introduces Group Forecasting to Enhance Revenue Management and Group Business Pricing Solutions

The Rainmaker Group (Rainmaker), the market leader in profit optimization solutions for the gaming and hospitality industry, today announces the official launch of a major enhancement to its grouprev and guestrev solutions, adding automated group forecasting capabilities to the platform. An industry first in revenue management, the addition of group forecasting to existing Rainmaker solutions provides the unique ability to project future group business demand. This allows hotel revenue managers to significantly improve the accuracy of their pricing, as well as the overall profitability of their property or portfolio-wide revenue management strategies.

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Maestro PMS Expands to Larger State of the Art Offices in Support of Unprecedented Client Growth

Maestro PMS, the preferred cloud and on-premise PMS hotel management software solution for independent hotels, resorts, conference centers, and multi-property groups, completed its expansion to larger offices this week. Maestro's relocation, in a suburb of Toronto often touted as Silicon Valley North, was driven by its burgeoning client base and the need to house its increasing professional staff.

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Springer-Miller Spa and Hotel Clients Achieve Prestigious Forbes Five Star Ranking

Springer-Miller Systems (SMS), the leading technology provider of global Hospitality Management systems, today congratulates our clients named to the 2017 Forbes Travel Guide listing of Four and Five Star Hotels and Spas.

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YOTEL Announces Partnership with Mindfresh

Mindfulness is the process of bringing one's attention to the internal and external experiences occurring in the present moment. This tends to be most important when a person is not surrounded by what they are used to or what is traditionally comfortable and convenient. Acknowledging the underlying goal for travelers to remain mindful on-the-go, YOTEL today announced its latest partnership with Mindfresh, a company which provides inspiration for thoughtful meditation in the modern workplace.

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COUNTRY INNS & SUITES BY CARLSON BRINGS BEEKMAN 1802 AMENITIES TO INDIA

SINGAPORE (March 8, 2017) Country Inns & Suites By CarlsonSM, a leading upper-midscale hotel brand, today announced it will expand its partnership with lifestyle brand Beekman 1802 and bring the White Water Collection of bath amenities to its hotels in India.\"When we partnered with Beekman 1802 last year to bring the White Water Collection to our hotels in the Americas, we knew we found a like-minded partner,\" said Rose Anderson, vice president, Global Branding, Carlson Rezidor Hotel Group. \"The Beekman Boys are all about bringing a little unexpected luxury to everyday life. At Country Inns & Suites, we strive to do the same and are excited to continue to delight our guests and expand the availability of this exclusive amenity line to our hotels in India this year.\"

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Brand Profile: Cambria Hotels and Suites

Cambria Hotels and Suites, a new brand from Choice Hotels International, has quickly become one of the hottest hotel options in all of North America, with locations in 17 states and many new facilities on the way.

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ReviewPro Partners with The Rezidor Hotel Group

ReviewPro and The Rezidor Hotel Group have recently announced their partnership to deliver the best possible guest experience feedback and analysis across 365 properties in Europe, the Middle East and Africa.

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Cendyn is Now the Most Integrated CRM in the Hospitality Industry

The Cendyn Hospitality Cloud announced today its most recent integration partnership with Oracle as a Platinum Partner. The latest addition to the vast number of integrations and partners that Cendyn works with now make the Cendyn Hospitality Cloud the most integrated and connected in the industry.

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This Hotel Wants to Be a Disneyland For Beer Lovers | eater.com

Like Icarus with malted-hop wings, the owners of BrewDog are ascending to the heavens of beer geekdom but are they in fact soaring too close to the barley-colored sun? The Scottish beer maker just unfurled an ambitious plan for a combination hotel/restaurant/brewery in Columbus, Ohio, where the beer will flow freely from almost every corner of the space, and many of the objects inside the rooms will also be made of beer. Here are some of the DogHouse's proposed amenities:

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Hotel Increases Conversion Rate by 68% and Booked Revenue by 52% After Launching Accelerated Mobile Pages (AMP) Website

There is no doubt that lightning fast load speeds of mobile website pages are critical to revenue, considering 53% of consumers will leave a mobile site that takes more than 3 seconds to load. Seeing that load speeds for mobile were only going to become more important, Milestone worked with Millwood Inn and Suites in California to implement Accelerated Mobile Pages (AMP) on five of their most important mobile website pages. AMP websites convert more by loading significantly faster, thus reducing bounce rates and abandonments and increasing conversions and engagement. The results of the Millwood Inn AMP website were astounding

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IDeaS promotes futurecasting at ITB Berlin

To optimize revenue, hoteliers must have access to data from a multitude of booking channels and the tools needed to predict traveler behavior, all while relying on easy-to-use dashboards that provide actionable insights. At ITB Berlin, the leading global travel event, IDeaS Revenue Solutions (Hall 8.1, booth 110) will demonstrate solutions that address these, and other complex hotel business opportunities.

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Boutique & Lifestyle Lodging Association (BLLA) Announces New Board of Advisors for Strategic Alliance with UCLA Extension

Los Angeles BLLA's top executive, Frances Kiradjian, invited leading boutique hotel brand CEOs and some of the industry's top service providers to participate in advancing hospitality's only boutique luxury-focused educational program, in conjunction with UCLA Extension. The Board of Advisors held their first meeting in Los Angeles, February 10, to announce a new 5-day educational program for hospitality executives and professionals to launch in March 2018.

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Going to HITEC 2017?

Softscribe Inc., a leading hotel tech PR agency, will attend HITEC 2017 in Toronto, Ontario, Canada June 26 to 29 with a group of its best in class clients.

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From Invisible to Icon' Is Topic of March HSMAI Event

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, \"From Invisible to Icon: How to Become an Expert in Your Industry,\" this month to teach hospitality professionals how to create, launch and manage their personal brands.

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Young Hoteliers Summit to tackle conventionalism and assess the future of the hospitality industry

The annual conference, organised entirely by students, attracts hospitality companies and business leaders to discuss and debate on how to tackle the challenge of conventionalism in the hospitality industry. YHS prides itself on facilitating collaborative thinking and idea exchange between students from leading hotel management schools and hospitality professionals.

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Brand Profile: Wyndham Hotel Group

Wyndham Hotel Group continues to dominate the hospitality industry by opening a string of new hotels in the coming years. With well known brands such as Days Inn and Howard Johnson as part of its wide portfolio, Wyndham Hotels provides a trusted service to its guests, who return time and time again to their properties, a mark of customer loyalty. 2017 will see 7 new projects come to fruition, less than half of the proposed 19 hotels that are projected to open before 2020. The new properties will be spread over North America, Europe, Africa, the Middle East and Asia Pacific, giving a total new key count of 4,745.

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Facebook launches City Guides with booking for hotels and restaurants | chinatravelnews.com

Facebook quietly launched a City Guides feature in the Facebook app that enables users to book some hotels and restaurants, and message or tap to call other hotels, restaurants, and tours and attractions. Most of the venues that appear in Facebook's destination-oriented guides had messaging and calling features when you viewed them but for some, such as the Aria Resort & Casino in Las Vegas and the Eliot Hotel in Boston, users could tap a Book Now button in the Facebook app and make reservations directly with the hotel.

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H.E.A.D. GmbH supports Centro Hotel Management GmbH with the digitalisation of procurement

The procurement company Hotel Equipment and Design GmbH (H.E.A.D.) has acquired a further customer for its services in the form of the Hamburg-based Centro Hotel Group. Centro has decided to digitalise its procurement processes and, having conducted extensive market research, is introducing the electronic system \"H.E.A.D.@web\". Following a brief introductory phase of two to three months, the tool is fully implemented. It then provides holistic, digital and intuitive mapping of each component of the procurement process from sourcing to audit and thus replaces all manual procedures. The e-procurement tool offered by H.E.A.D. has been designed to cover every aspect of purchasing and is aligned to the requirements of hotel chains. Users can achieve autonomy by integrating the products of their existing suppliers into the system. The platform also gives access to products and prices made available centrally to all clients by H.E.A.D. This enables all H.E.A.D.@web users to benefit from quantity discounts and particularly favourable conditions. One function which remains unique on the market is the option of carrying out joint invitations to tender. This \"collaborative sourcing\" allows further savings to be achieved.

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Hotels.com Reports Slight Increase in US Hotel Room Prices in 2016 with Savings for Americans Traveling Abroad

Even with several major political shifts and currency fluctuations around the world in 2016, travelers fared pretty well with average nightly hotel prices unchanged globally from 2015, as reported in the latest Hotel Price Index (HPI) from Hotels.com. The global Index sat at 114 for 2016 for the third year. The United States had a slight average price increase (up 1%) throughout 2016, while declines from most other regions tempered the overall global picture.

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Making experiences the cornerstone of destination marketing

Recent research by TrekkSoft, the booking software provider for tours and activities, shows 56% of destination marketing organisations focus their program budget on digital activities and a majority expect more attention here in 2017. Among the 61 organisations who participated in this study, North America is 7% ahead of Europe when it comes to digital spend.

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DoubleTree by Hilton unveils collection of Cookie-inspired recipes from around the world

For those who believe a balanced diet is a cookie in each hand, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, has the perfect recipe make that recipes.To celebrate serving guests at now 500 hotels worldwide, the upscale brand known for its signature warm DoubleTree Cookie greeting unveils its first-ever cookbook aptly titled \"We Have Cookies: Taste the World of DoubleTree by Hilton.\" The digital cookbook is comprised of a collection of recipes reflecting the distinct flavors of the brand's 500 hotels with 33 recipes spanning 16 countries and five continents. Curated by DoubleTree by Hilton hotel teams, each recipe centers on key ingredients from the top-secret DoubleTree Cookie recipe. The result? Travelers can dream about their future adventures with flavors from around the world within the comfort of their own homes.\"DoubleTree by Hilton makes travel a treat by offering the thoughtful touches and little things that matter most, starting with our signature warm DoubleTree Cookie,\" said Dianna Vaughan, senior vice president and global head, DoubleTree by Hilton. \"In reaching this significant milestone of 500 hotels worldwide, we knew there was no better way to celebrate than by sharing the 'little thing' that resonates the best with our guests around the world - in a fresh, fun new way.\"Cookie lovers will delight in the special edition recipe collection, available at www.wehavecookies.com, where they can view vibrant photos, easy-to- follow recipes, local anecdotes and of course intriguing facts about the brand's world-famous DoubleTree Cookie.While countless DoubleTree by Hilton hotel teams across the world have created their own special DoubleTree Cookie-infused recipes reflecting local flavors and traditions, We Have Cookies reveals a sampling of some of the most unique regional specialties that delight guests daily.\"From the Tex-Mex-inspired DoubleTree Cookie Taco at DoubleTree by HiltonHotel Austin to the

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Novum Hotel Group Announces Launch Of niu Brand

niu, the brand for modern hotel guests, will be completing the NOVUM Hotel Group brand portfolio soon. niu is situated in the mid-scale segment and meets individual demands for comfort and trip purposes. Through the

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Cyprus Tourism Announced Record Revenues In 2016 | tourism-review.com

In 2016, the Mediterranean island of Cyprus accrued its highest ever tourism revenue, taking advantage of, among other things, its popularity as a destination for British and Russian tourists according to the official numbers published recently. Located in the eastern portion of the Mediterranean, Cyprus tourism authorities recorded the revenue amounting to 2.36 million euros, an 11.9% increase compared to the 2.11 million recorded in 2015 according to official statistics.

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Winter Tourist Season In Austria Not Very Successful | tourism-review.com

In the current season 2016/17, the number of overnight stays in Austrian hotels, guesthouses and apartments has declined by 1 percent to 29 million compared to the year before. Although the number of holidaymakers recovered slightly by 0.4 per cent to 8.6 million, the stays decreased according to preliminary statistic data for the winter tourist season in Austria. The two most important markets Germany and the Netherlands decreased quite considerably. In terms of overnight stays by Germans, there was a drop of 3.3 percent to 11.2 million compared to the previous year, while the Dutch recorded a slump of 5.2 percent to 1.8 million. Italian visitors also booked significantly fewer hotel nights during the winter tourist season here was a sharp drop of 6.5 per cent to 661,900.

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New Revenue-Boosting Enhanced Email Marketing Solution Launched by Vizergy

A CRM platform that enables hoteliers to target prospects using robust segmentation capabilities, build engaging automated (or drip) email campaigns and act on specific guest behaviors in real-time, deepening brand loyalty and delivering a personalized customer experience.

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Why Hospitality Does Not Make an Emotional Connection to Its Guests | hotelexecutive.com

A look at what hotel groups are doing in order to try to create a truly emotional connection and to make their hospitality touch the heart shows that many are grasping at straws. One such straw is technology, which seems to have become the main source of hope, even though instinctively we know that it is not going to help much in creating a profound, emotional connection because convenience, speed, and comfort are the principal domains of technology. Some hotel groups have decided that the solution lies in creating new brands with colourful designs, new lobby and furniture styles, technology, local culture, etc. As a result, there has been a proliferation of so-called lifestyle brands. But instinctively, we know that this is not going to help much.

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Finding the Right Source for Hotel Data

As an industry, we're entering a transformative stage where technology for hotels is becoming the differentiator and heart of what will make amazing hotel experiences of the future.

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Marriott Traveler's Behind the Design Debuts as Digital Magazine's First Podcast

Today, Marriott Traveler, the award-winning digital travel magazine from Marriott International, unveils the its first-ever podcast, \"Behind the Design.\" An adaptation of the publication's popular editorial series of the same name, the pioneering podcast provides a revealing look at the thought process that goes into designing Marriott's 30 hotel brands by going directly to the experts.

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TrustYou Solidifies International Presence Through New Partnerships Around the Globe

TrustYou, the world's largest guest feedback platform, starts the new year with exciting new partnerships across the globe. Each new partner will incorporate various features of the platform to to improve their products and services by means of collecting, assessing and responding to guest feedback. The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhanced presence at trade shows worldwide, such as ITB Berlin (Hall 10.1, Booth 10a).

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A multitude of new properties set to open in the Scandinavian market

The Scandinavian hospitality market is set to grow over the coming years, with a host of new properties in the pre-planning, planning and pre-opening stages across the region. Always a popular choice with tourists, who come for the incredible scenery, polished society and quaint architecture, Scandinavian developments are not just concentrated in urban centres, but also in the vast wilds of the surrounding countryside.

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AccorHotels to consolidate leadership in Brazil with the integration of 26 BHG hotels

AccorHotels announces it has signed an agreement with Brazil Hospitality Group (BHG) and its shareholders, funds managed by GP Investments and GTIS Partners, in order to take over the management of 26 hotels (c. 4,400 rooms) currently owned or managed by BHG, the third-largest hotel company in Brazil.

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Marriott Introduces the Next Generation of Hotel Room Entertainment | thestreet.com

The next time you walk into a hotel room and the TV has a welcome with your name on it, make sure you thank Enseo. Started 17 years ago by tech guru Vanessa Ogle, Enseo is an in-room entertainment and media solution for hotels like Marriott (MAR) , Gaylord, Fairfield, Ritz-Carlton and Millennium. Enseo helps you get your own Netflix and stream your own music in your hotel room.

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Hotel offers free upgrade to air passengers stuck in the middle seat | telegraph.co.uk

A beach-front hotel in California is offering a free room upgrade to anyone flying into Los Angeles International Airport who find themselves assigned a middle seat. Shore Hotel in Santa Monica said guests able to prove they flew into LAX wedged between two other people, battling for the armrests, will be treated to heightened levels of comfort on arrival, with rooms boasting views of the Pacific Ocean and the city's boardwalk.

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Duetto to Provide Revenue Strategy Solutions for Ruby Hotels & Resorts

Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud-based Revenue Strategy application, GameChanger, for Ruby Hotels, a disruptive developer and operator of luxury hotels in key markets in Germany and Austria. Under the agreement, Duetto will provide unprecedented market intelligence and the benefits of Open Pricing to help Ruby Hotels better understand customer behavior, build and sustain direct business, and achieve price optimization for the rapidly growing brand. Ruby Hotels' current portfolio includes properties in Munich and Vienna, with further projects under construction in Hamburg and Dusseldorf and more projects in sight.

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Lodging Interactive Offers Hotels All-Inclusive Digital Marketing Packages

Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced it is offering all-inclusive digital marketing packages for hotels and resorts. Since 2001, Lodging Interactive has been exclusively serving the hospitality industry and helping hotel clients maximize their direct online booking opportunities.

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protel.I/O Enterprise Hospitality Framework set to disrupt #hoteltechnology as we know it.

Dortmund, Germany - protel hotelsoftware's imminent announcement at this week's ITB Berlin is set to disrupt the market.

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HotelPlanner acquires InternetHotels.com and Hotelsatanywhere.com, a Los Angeles based Company

HotelPlanner announces its first acquisition for 2017. The company has acquired InternetHotels.com and Hotelsatanywhere.com which specialize in search engine optimization to book hotel rooms.

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Brand Profile: Kempinski Hotels and Resorts

Hotel group Kempinski Hotels and Resorts has come a long way since its beginnings in 1897. Founded in Berlin but currently headquartered in Geneva, the group prides itself on its \"remarkable European flair\". Its mission, however, is more ample in its reach, aiming to cultivate a geographically diverse portfolio, currently boasting 75 properties in over 30 countries across the globe.

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IHG Rewards Club Makes Travel More Affordable With New Fuel Rewards Savings For Members

IHG Rewards Club, the loyalty program for IHG (InterContinental Hotels Group), one of the world's leading hotel companies, is making travel even more rewarding for its millions of U.S. members by offering savings on fuel through the Fuel Rewards program at participating Shell stations across the nation.

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Dusit International to outline ambitious growth strategy at ITB Berlin 2017

Bangkok-based hotel operator Dusit International is braced for its largest ever showing at this year's ITB as it enters an unprecedented period of growth that will see it grow from having 29 properties in eight countries to 69 properties in more than 20 countries in the next three to four years.

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Sherry Cuti Joins SpaSoft as Regional Account Manager

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Sherry Cuti has joined SpaSoft as Regional Account Manager for the Northern region of North America.

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Lifestyle Brand Profiles: Hotel Indigo, IHG

The year 2017 stands to be a busy one for InterContinental Hotels Group's Hotel Indigo brand.

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Made in Manhattan: DoubleTree by Hilton Opens in Times Square West

Start spreading the news: Doubletree by Hilton, one of Hilton's 14 market-leading brands, today announced the opening of Doubletree by Hilton Hotel New York Times Square West, located in the heart of bustling Manhattan.

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Marriott International Scores Big With NCAA Partnership

Marriott International announced that it will become an Official NCAA Corporate Partner across all 90 NCAA championships. Designated as the \"Official Hotel Partner of the NCAA,\" 30 distinct Marriott hotel brands across the USA look forward to welcoming students, alumni, fans, and families across the country.

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HMH Hospitality Management Holding Unveils New Logo

HMH - Hospitality Management Holding has unveiled a new logo in keeping with the group's unique selling proposition 'Beyond Hospitality'. It has been developed, to not only meet the evolving needs of the market but also, to reflect the group's distinctive character, exceptional brands and aggressive expansion strategy.

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Nor1 and AccorHotels Announce Expanded Global Partnership to Increase Guest Satisfaction and Upgrade Revenue using Nor1's Merchandising Platform

Santa Clara, CA Nor1 and AccorHotels today announced an expanded partnership to deploy Nor1's merchandising tools across the AccorHotels portfolio of upscale and luxury hotels. \"The addition of the former FRHI brands into the AccorHotels portfolio, presented a unique opportunity to extend the usage and reach of our merchandising platform\", said Jason Bryant, Nor1's Founder and CEO. He concluded, \"We are thrilled to continue working with this hospitality leader and the growing portfolio of AccorHotels\".

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New York revises down 2017 forecast, blames Trump | travelweekly.com

NYC & Company, New York's tourism marketing organization, revised its 2017 travel forecast on Tuesday, stating that it expects 300,000 fewer international visitors than last year \"in light of the recent travel ban and related rhetoric.\" \"These updated figures take into account changing attitudes about travel and access to the U.S. since the previous forecast was announced in October 2016, prior to the new administration,\" NYC & Company said in a statement issued on Tuesday. \"This is the first drop in visitation since the start of the recession in 2008.\"

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AHLA statement on President Trump's address to joint session of congress

President and CEO Katherine Lugar of the American Hotel & Lodging Association (AHLA) issued the following statement following President Donald Trump's address this evening to a Joint Session of Congress.

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Lodging Interactive Handles 200,000 Guest Review Responses

Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced that it has responded to over 200,000 guest reviews for its hotel clients. Since the launch of its CoMMingle service the agency has worked with numerous iconic 4 and 5 star independent properties as well as branded properties representing global brands such as Marriott, Starwood, Hyatt, IHG, Wyndham, to name a few.

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SiteMinder makes two key appointments as it looks to take business to the next level

Five months into its 10th anniversary, the global hotel industry's leading cloud platform, SiteMinder, today announces two key appointments to its C-suite as it looks ahead to the next era of business. SiteMinder has appointed Ken Aoyama and David Jaros, both renowned leaders in their fields, to the respective roles of Chief Product Officer (CPO) and Chief Marketing Officer (CMO) with immediate effect.

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AHLEI and EUHOFA Sign Memorandum of Understanding

The American Hotel & Lodging Educational Institute (AHLEI) and EUHOFA International, a worldwide association of leading hospitality and tourism schools with more than 200 members in more than 50 countries, have signed a Memorandum of Understanding to explore potential areas of cooperation between the two organizations. The agreement was signed in early December during the 55th EUHOFA International Congress in Nairobi, Kenya. The signing ceremony included EUHOFA officers and board members including (pictured, from left): Javier Gonzalez Vizcaino, Lluis Serra, EUHOFA president Maria Wiesinger, AHLEI's Ed Kastli, Jacqueline van der Zwan, and Peter Jones (background).

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February

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HeBS Digital Opens Singapore Office; Brings Book Direct' Footprint into Asia Pacific Region

Off the heels of celebrating its 15-year anniversary, HeBS Digital, the firm that helps hoteliers drastically increase direct bookings and lower overall distribution costs by deploying industry best-of-breed digital technology, consulting and marketing, has expanded its Asia Pacific footprint with an office in Singapore.

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hospitalityPulse Debuts FIRE, the Hotels Industry's First Feature Inventory Response Engine at ITB Berlin 2017

Attendees at this year's ITB Berlin will be introduced to the latest cutting-edge innovations from hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be showcasing a range of products that decrease operational costs, increase guest satisfaction and help hoteliers drive incremental revenues including roomPulse, PulseLink, PulseQueue, PulseMobile and FIRE.

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The Rainmaker Group Announces Sale of Multifamily Housing Assets to RealPage, Inc.

The Rainmaker Group, a premier provider of profit optimization and revenue intelligence solutions to the hospitality and gaming industries, announced today that it has agreed to sell its Rainmaker LRO multifamily housing business and product portfolio to RealPage, Inc., a Richardson, Texas-based global provider of software and data analytics to the real estate industry.

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Umapped Releases Productivity and Revenue Boost Calculators to Help Travel Brands Quantify the Value of Collaborative Itinerary Management

As part of their ongoing commitment to helping travel brands and agencies grow their business, Umapped today announced the launch of their new Productivity and Revenue Boost Calculators. Using data from both Umapped customers and industry itinerary management experts, the award-winning collaborative travel itinerary management platform released the new resource to help travel brands uncover revenue and productivity opportunities that they may be missing, and the potential impact on their bottom line.

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EyeforTravel have an attendee list for the digital travel elite that you need to see!

The focus of this event is mobile, social media and tech innovation. With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. Mobile has made the journey more spontaneous with 'on the go' research tools.

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Introducing SLEEEP: At Long Last, A Space for Recharge

Professionals and visitors to Hong Kong finally have a way to escape the city's hustle and bustle into a tech-inspired haven of tranquility: SLEEEP the new capsule hotel concept by homegrown spatial product developer Space is Ltd., provides high quality, eco-friendly sleeping environments for clients on an hourly or nightly basis from their pilot location on 242 Queens Road Central, Sheung Wan, Hong Kong, halfway along a staircase between Queen's Road Central and Gough Street.

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Corigin Real Estate Group Selects Operations Platform ALICE to Deliver Hospitality and Convenience to their Tenants and Staff

New York, NY -- Corigin Real Estate Group, a preeminent developer, owner and operator of New York City real estate, has partnered with ALICE to improve its resident experience and staff operations at eight New York City properties. Corigin selected ALICE, which powers operations and guest engagement at hundreds of hotels and luxury residences in the United States and around the world, to elevate its tenant offering and improve property management and service delivery across its portfolio.

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HFTP Continues to Build its Global Presence with First Membership Event in London Next Month

Expanding its global scope, Hospitality Financial and Technology Professionals (HFTP), a leading hospitality association and producers of the world-renowned Hospitality Industry Technology Exposition and Conference (HITEC), will host a membership event for HFTP members and prospective members in London for the first time on Monday, 6 March 2017 at the prestigious Rosewood Hotel London named \"Best UK Business Hotel 2016\" by Conde Nast Traveler (UK) at last year's Readers' Travel Awards. The program, sponsored by Keystep, a specialist provider of IT solutions to the hospitality and retail sector, will start at 18:00 and take place in the hotel's The Manor Club meeting room on the third floor. Hospitality professionals interested in attending the premier London event can RSVP to attend.

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HSMAI accepting nominations for the Revenue Management Professional of the Year Award and the Vanguard Award for Lifetime Achievement in Revenue Management

HSMAI is accepting nominations for the Revenue Management Professional of the Year Award and the Vanguard Award for Lifetime Achievement in Revenue Management. Nominations for both awards are due by Friday, March 31, 2017.

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World's first rotating hotel is coming to Dubai | independent.co.uk

World's tallest building? Check. World's longest driverless metro? Check. World's first rotating hotel? Check. And now the rotating skyscraper project is soon to become a reality in Dubai by 2020. The Dynamic Tower Hotel was first proposed back in 2008 by architect David Fisher, and will be built by 2020, according to news reports. Each floor of the 1,375ft high, 80-storey hotel will be able to rotate a full 360 degrees. The building will also install wind turbines between each floor and solar panels on the roof, to make it environment friendly and completely self- powered. Dynamic Group's website reads: How many stars? This hotel' will be beyond stars.

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Marriott go from strength to strength with string of awards

Marriott is on a roll. Not content with being one of the biggest innovators in the hospitality industry by consistently embracing new technologies, it has also continued to excel in the more traditional realms of hospitality. A new press release from the group titled \"Marriott International Comes Out on Top With Highest Number of Award-Winning Hotels\" asserts that the chain has been awarded the most accolades to any hotel group in 2017. The group, who are the umbrella company for an array of world renowned hotel brands including Westin, W Hotels, Ritz-Carlton, Sheraton and St. Regis, were awarded 141 Gold and Silver across their properties by the U.S. News and World Report in its Best Hotels selection, which is now in its seventh year.

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World of Hyatt Welcomes New Era with \"For a World of Understanding\"

Hyatt Hotels Corporation (NYSE: H) today announced the launch of World of Hyatt, Hyatt's new global platform grounded in the simple idea that a little understanding goes a long way. This reflects Hyatt's purpose and reaffirms its commitment to building genuine and trusted experiences and engaging its community of loyalists in a way that is meaningful to them.

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Hotel and Mobile Boost OTA Online Bookings

U.S. online travel agencies (OTAs) continue their upward climb and have increased their share of the total travel market. Bolstered mainly by hotel and mobile, OTA online bookings are now growing faster than suppliers', which are on a downward trend.

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Just Released: The Guest Experience in Today's Digital Hotel

Local Measure, the leading location-based social intelligence platform has released a hotel industry guide to the technologies shaping today's guest experience.

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Premiering Six Senses Style From Yoga Class to On-The-Go Excursions

For anyone who appreciates high-quality and well cut yoga wear, Six Senses is delighted to announce a range of exclusive designs created in collaboration with Ana Heart of London. A small, bespoke brand renowned for their hip and chic design approach with great attention to detailing, Ana Heart also met the Six Senses criteria of sustainable manufacturing practices.The collection, which is technically yoga clothes with exceptional cuts, is functional and comfortable, distinctly feminine and with an edgy twist. The eco-friendly fabrics nicely complement the designs to move effortlessly with the body and make every body-shape drop- dead gorgeous. And due to the simplicity of style and color palette they are as trendy in a yoga class as they are as essentials of a stylish on-the-go wardrobe.The fabrics are nothing short of amazing. Lyocell is sustainable and with great moisture absorption ability, representing a milestone in the development of environmentally benign textiles. It starts life as wood pulp and with the magic of nanotechnology in an award- winning closed-loop process that recovers or decomposes all solvents emissions becomes a luxurious fabric that is biodegradable and crease resistant.Cotton supima has such a soft hand that it is referred to as the cashmere of cottons. Strong and able to carry color brilliance, it is grown on furrowed rows where it can be closely regulated to make it the highest quality cotton available. Suplex & Quick Dry is a fiber quality developed especially for Ana Heart's leggings and bras. It offers softness with amazing tension without discomfort and guarantees a dry, supportive experience during yoga practice.The collection has been designed in three colors created especially for Six Senses: charcoal, white and indigo. The garments are sized from small to extra-large and comprise a comprehensive selection of pieces from racer and strappy bras to a choice of tanks, ballet leggings and sweatpants. Five entirely new

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Ascott Unveils 32,000-square Feet Living Lab To Field Test Co-living Concepts Of Lyf

CapitaLand's wholly owned serviced residence business unit, The Ascott Limited (Ascott) has launched its first living lab to field test its newest brand, lyf, that is designed for and managed by millennials, in partnership with the Singapore Management University (SMU). Named lyf@SMU, Ascott will simulate a lyf product at SMU to test out various co-living concepts, enabling its students to be the first in the world to experience and shape upcoming lyf properties.

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Luxury Hotel and Resort Photography

Eileen Escarda is an visual story-teller and photographer who creates beautiful images for hospitality industry clients. Eileen's passion for light, in all it's manifestations, allows her to excel in a multidisciplinary career. Whether it's architectural interiors and exteriors, lifestyle photography, aerials or food - she strives for images to be authentic and real. Helping others achieve their story telling goals inspires her creatively and is what guides her work. Based in South Florida, Eileen shoots world wide with assistance of countless talented resources, which she has collaborated with throughout 28+ years in the industry. No vision is unattainable.

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Conrad Hotels pushes forward with new openings

Conrad Hotels and Resorts are in for a busy few years, with 2017 marking the beginning of a heavy construction streak for the Hilton-run group. The next two to three years will see the opening of 22 new projects across the familiar markets of North and Latin America, the Middle East and Asia Pacific, where the group already has a number of existing hotels. The 5-star hotel company titles itself as \"smart luxury\", aimed a demographic of discerning guests who seek to connect life, business and pleasure while they travel. Conrad Hotels provides a service of efficiency and excellence to their customers, as well as \"a world of infinite connections, intuitive services, and inspired experiences.\"

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Digital innovations and analogue encounters

At the ITB Berlin Convention numerous sessions on digitalisation and travel technology will take a look at the future Live testing of innovation, career tips for technically minded newcomers and how to deal with fake news in a crisis Exclusive market survey by Travelzoo/ ITB Berlin on travellers' safety concerns

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HEDNA Announces New Leadership

HEDNA (the Hotel Electronic Distribution Network Association) announced its 2017 Board of Directors and new members of the Executive Committee at its recent Global Distribution Conference in San Diego, California.

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Ampsy and Destination Marketing Association International Partner to Bring Hyperlocal Social Analytics to Destination Marketing Organizations

Ampsy and Destination Marketing Association International (DMAI) today announced a strategic partnership which unites the two companies in delivering best-in-class social geofencing and analytics technology to Destination Marketing organizations (DMOs).

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AHLEF Opening Doors to Opportunity Capital Campaign Surpasses $8 Million Goal

The American Hotel & Lodging Educational Foundation (AHLEF) today announced that it has raised more than $8,000,000 in its fundraising efforts to promote hospitality's future talent through scholarships, professional development opportunities and research.

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Maestro PMS Cloud Hosted Option Frees Full Service Independent Operators to be Hoteliers Again

\"Columbia Hospitality took its first property to the cloud on Maestro PMS hotel management software in 2008. We migrated to the cloud system because we are a hospitality company, not a technology outfit,\" said Columbia Hospitality Director of Operations Alan Stephens. \"That first property was our Talaris Conference Center that uses the integrated Maestro Front Office and Sales & Catering. Today we have five properties on Maestro's Cloud platform.\" Maestro PMS is the preferred hotel management software system provider for leading independent resorts, hotels, condos, and multi-property groups. All the Maestro PMS on premise capabilities and functionality, including mobile guest engagement tools, are available in the Cloud-based system.

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HSMAI Honors Innovation at its 60th Annual Adrian Awards

The Hospitality Sales & Marketing Association International (HSMAI) presented the 60th Annual Adrian Awards at the New York Marriott Marquis, recognizing excellence in travel advertising, digital marketing and public relations, and the leaders behind the work.

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Sokha Siem Reap Achieved Prestigious Five Star Plaque

Sokha Hotels & Resorts, Cambodia's leading Hospitality Company, today announced that Ministry of Tourism, Cambodia has bestowed its coveted Five-Star rating to Sokha Siem Reap Resort & Convention Center. Since the hotel's opening on 14th September 2016, it has carried forward its service principles in offering legendary service, which has been repeatedly affirmed by the multiple awards received by the resort.

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HITEC Toronto Exhibit Space is Officially Sold Out

Global hospitality association Hospitality Financial and Technology Professionals (HFTP), producers of the world's largest hospitality technology conference Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exhibit space for HITEC Toronto is officially sold out. A waiting list is available on a first-come, first-served basis for booth space an updated floor plan is available on the HITEC Toronto website. HFTP's HITEC Toronto is the second, and largest, of three HITEC events planned for 2017, and will take place June 2629 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Canadian Vacation Ownership Association (CVOA) President and CEO Named Best Industry Leader

Jon Zwickel, President and CEO of the Canadian Vacation Ownership Association (CVOA) has been named Best Industry Leader in the 2017 Perspective Magazine Awards.

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Milestone Analytics Solves the Customer Journey Puzzle

The proliferation of multiple devices accompanied by the evolution of customer behavior has created new challenges in tracking and understanding customer journey for many online and omnichannel business in verticals such as online retail, banking, and hospitality. The customer path to conversion is increasingly complex and confusing due to so many different devices, channels and visits.

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4 Key Strategies to Shift Bookings from OTA to Direct

In part 1, we shared with you two digital marketing strategies that you can implement immediately that will drive higher direct revenue and shift market share from OTAs and other third parties. Here are two more effective strategies that are most successful in driving direct business:

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HSMAI Honors Innovation at its 60th Annual Adrian Awards

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Sothys Spa at Lucky Dragon Launches with SpaSoft Spa Management System

STOWE, VT February 21, 2017 Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that Lucky Dragon has chosen SpaSoft Spa Management System for its Southys Spa in their new Las Vegas Casino Hotel.

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Innovation, technology and sustainability - pillars of Smart Destinations

Over three days (15-17 February) more than 100 speakers from 20 countries convened in Murcia, Spain to present solutions and experiences for 'smart destinations'. The 1st UNWTO World Conference on Smart Destinations was organized by the World Tourism Organization (UNWTO) in cooperation with the Ministry of Industry, Tourism and the Digital Agenda of Spain and the Region of Murcia.

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Collaborative Itinerary Management Unlocks Traveler Engagement and New Revenue

Traveler engagement is no longer a series of one-off transactionsit's an ongoing dialogue and experience. Consumers today want to interact virtually with products and brands in multiple ways. Social media content and conversations with friends and influencers is one of the first places people go for travel planning. Smartphones and connected devices have opened the floodgate for businesses to be more in touch with their customers than ever before. (It is estimated that in 2016 there were more than 10 billion mobile devices surpassing the human population). The prevalence of mobile along with new apps like Google Trips have quickly made mobile itineraries a must have for travel brands, not a nice to have.

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StayNTouch to Host Live Webinar on the Importance of Leveraging Latest Technology to Future Proof Your Hotel

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced it will be hosting an upcoming webinar titled, \"Your Guests are Dynamic, Your Hotel PMS Should Be Too!\" The 45-minute educational session will take place on March 1, 2017, at 1 PM EST (10 AM PST/6 PM GMT).

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The Rainmaker Group Taps Hospitality Sales Veteran, Ellis Connolly, as New VP of Hospitality Sales

An accomplished professional with more than 15 years of corporate hospitality sales experience, Ellis Connolly has been appointed as the new Vice President, Hospitality Sales for The Rainmaker Group (Rainmaker), a leader in revenue management solutions for the hospitality and gaming industry. Connolly's broad range of experience includes executive sales and business development roles with both start-ups and large enterprise organizations within the global hotel and travel sector. He also brings extensive experience in building market penetration for hotel analytics products to his new role at Rainmaker.

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Brand Profile: The Luxury Collection Hotels & Resorts

No one involved in the global hospitality industry would deny that last year was a busy one for STARWOOD HOTELS and RESORTS. In September, Marriott International completed its acquisition of Starwood Hotels & Resorts Worldwide, which created the world's largest hotel company.

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How brands are targeting business travellers | econsultancy.com

Travel brands typically focus on leisure travellers the type of person looking for adventure and escape. But what about those looking for basic comfort and convenience? According to a survey from Booking.com, 93% of business travellers feel stressed at some point during their journey - unsurprising given the amount of logistics involved. From planning to managing expenses, and even without taking into account the actual work that needs to done, there's a whole heap of hassle that goes along with corporate travel.

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Russia: Outbound Travel Market To Go Up By 30% | tourism-review.com

More than 3 million Russians are expected to travel to Turkey in 2017, according to experts. The outbound travel market is likely to grow again. Turkish authorities make all efforts to restore the inflow of tourists this year. In 2017, 3-3.5 million Russian tourists will visit Turkey. The Russian outbound travel market is booming again.

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Curacao's Floris Suite Hotel - Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE

New York, NY -- Curacao's Floris Suite Hotel - Spa & Beach Club is delighted to announce that using ALICE's operations platform is increasing staff efficiency and guest satisfaction at the hotel. The 72-suite, adults-only resort adopted ALICE's Suite product two years ago to improve both its staff and guest experience. ALICE Suite brings a hotel's departments and its guests together on the same platform for improved communication and request management.

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Czech It Out: W Hotels To Debut in Prague in 2020

W Hotels Worldwide, part of Marriott International , announced it will open W Prague in 2020. Owned by PPH Evropa s.r.o, W Prague marks the brand's debut into the Czech Republic, and will be located on Wenceslas Square in the heart of the buzzing capital city. The hotel will be a renovation of the former Grand Europa Hotel, a radical art nouveau style property that pushed boundaries when it originally opened in 1905, and will do so again with the W brand's progressive design and innovative spirit. The historic structure will be combined with a modern new building to create a stunning blend of old world glamour and bold, contemporary design.

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Palladium Hotel Group recognised by Hard Rock International as Brand Marketing Hotels & Casinos Partner of the Year 2016

Spanish hotel company, Palladium Hotel Group, has been recognised by Hard Rock International as 'Brand Marketing Hotels & Casinos Partner of the Year 2016'. The award which was announced at Hard Rock International's annual global conference which took place in January 2017, acknowledges exceptional marketing initiatives, passion for the brand, a collaborative approach and premium product delivery. News from Palladium Hotel Group

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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world's largest guest feedback platform, today announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta- Reviews, to clients and their travelers. In addition, the partnership will support TRIPBAM in furthering its mission of providing corporations, hotels, travel agencies, and travelers with a hotel shopping service that helps keep hotel costs low, increase traveler compliance, and improve negotiated hotel programs.

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What Marriott Learned From Starwood's Loyalty and Digital Expertise | skift.com

Marriott International, like every other hotel company on the planet, is taking a very intense look at loyalty these days, and asking themselves the following questions: Namely, how do we define it? How do we build it? How do we keep it? And specific to Marriott, there's also the very big challenge of eventually merging three different loyalty programs Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards by next year. With the company's newest updates for the Marriott mobile app, we're getting a tiny glimpse into what the company is planning to do essentially trying to personalize the guest experience with the help of technology.

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Marriott And Hilton Stay Ahead Of The Sharing Economy, Proving That Airbnb Is Not The Uber Of Hotels | forbes.com

On Wednesday this week, two giant hotel chainsHilton and Marriottannounced their 2016 earnings. Hilton Worldwide Holdings HLT -1.25% Inc., the owner of the Waldorf Astoria, reported increased earnings per share (EPS) for its fourth quarter at $0.70, beating $0.65 per share in the last year's quarter. Marriott International MAR -0.03% Inc., which acquired Starwood Hotels and Resorts Worldwide in September, reported a surge in quarterly profits to $244 million from $202 million a year earlier.

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Plateno Group expected to strengthen its 5th position among the top world hotel companies

In 2017 Plateno Group is expected to strengthen its 5th position among the top world hotel companies via technology integration of Plateno, Jin Jiang, Louvre and Vienna Hotels systems. Furthermore Plateno will showcase new distribution platforms, and expand the implementation of Plateno Connect.

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Jumeirah Group's portfolio set to double in size in the coming years

Dubai-based hotel group Jumeirah Hotels and Resorts, in many ways, embodies the spirit and grandeur of the Middle East. Headquartered in one of the region's, and indeed the world's, most prosperous, glamorous and modern cities, Jumeirah asserts its mission with a confidence that inspires, stating on their website that they \"are regarded as among the most luxurious and innovative in the world.\" Founded in 1997, the company's goal was clear \"to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts\", and they seem to have succeeded in doing just that, now boasting a total of 25 5-star hotels and resorts worldwide, with that number set to double over the next 3 years.

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Associated Luxury Hotels International (ALHI) Launches All-New Website With Many New Features

. . . ALHIs Enhanced Website features their Unique, Distinctive & Authentic Portfolio of 250+ Luxury-Level Hotels & Resorts Designed for Meetings, Conventions & Incentive Travel Programs Around the WorldORLANDO, FL (February 2017) Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the North American Meetings & Incentive marketplace, has just launched an all-new website, with enhanced Search abilities and many new features. According to ALHI CEO David Gabri, the new website is designed as a one-stop online resource to assist meeting professionals, convention specialists , association executives, incentive travel specialists and business executives in identifying luxury-level and upper-upscale hotels and resorts around the world which are specifically designed and operated for meetings, incentive/recognition programs, conventions, and exhibitions. ALHIs portfolio features more than 250 AAA Four- and Five-Diamond quality, mostly independent, member hotels and resorts worldwide, which offer a total of 138,5000 rooms and more than 10 million square feet of meeting space.Featuring the same alhi.com address, this new site was designed with valuable input from ALHIs Industry Advisory Council members; association executives and incentive specialists via focus groups; and with input from many of the ALHI Member hotels and resorts, valued accounts, and knowledgeable ALHI Global Sales professionals. The attractive new website is very mobile-friendly, and offers many more search functions and features that will be of great assistance in planning meetings, conventions and incentive travel programs. Among the many new features is an interactive world map showing all of ALHIs 250+ hotels and resorts in 45 countries. The search function includes the ability to search by: destination (city, state or country); the type of property (i.e. Big Box, Level 5, City Solutions, Beach and Island, Golf, Ocean Line, R

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Stop kidding yourself. You're not going to use the hotel gym | qz.com

Hotels are racing to build fancy gyms for their guestsbut that may be an exercise in futility. Fewer than half of hotel guests who say they planned on using a hotel's fitness center actually use property's gym during their stay, according to a new survey on hotel amenities by the Cornell University School of Hotel Administration.

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White Lodging Leads New Trends, Innovations in Hotel Management

White Lodging Services announced today that it has completed a corporate rebranding that reflects its evolution as a trendsetter and innovator in the hospitality management space and a people-centric company driven by passion, excellence and engagement among its 12,000 associates. The new branding, punctuated by the tagline \"Success Knows No Boundaries\", includes a new company logo, website, multimedia content and overall messaging, all of which aim to tell the story of White Lodging's industry- leading results for owners, best of brand service to guests, and engagement of employees who are top 10% performers in their respective disciplines. The company is positioning to share its story as it enters into the fastest growth period in its history with 17 hotels opening in the next 18 months.

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New study reveals hoteliers envision similar industry technology in 2020 as ten years ago

While hoteliers anticipate highly-sophisticated and 'digital native' hotel guests in 2020, their plans for industry technology remain stuck in the early 2000s. This is the startling research finding from 'The Hotel Industry in 2020' carried out by Peter O'Connor, IDeaS Revenue Solutions, Revinate and SiteMinder. The study compiled survey results from hundreds of leading hoteliers around the world, and the results of a 'visioning' session with experienced hoteliers and consultants held during World Travel Market (WTM) London in November 2016.

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Portugal commits to the International Year of Sustainable Tourism for Development 2017

Portugal has committed to partnering with the International Year of Sustainable Tourism for Development 2017. The commitment was presented to UNWTO Secretary-General Taleb Rifai, during his recent official visit to Portugal. Among the initiatives to celebrate the Year, Portugal is promoting the rehabilitation of historical buildings in the interior of the country and routes through natural areas.

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Hilton Reports Fourth Quarter And Full Year Results; Achieves Record Pipeline And Net Unit Growth For The Year

MCLEAN, Va. -- Hilton Worldwide Holdings Inc. (\"Hilton,\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2016 results. The Company completed the spin-off of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") (the \"spin-offs\") in January 2017. All results herein present the performance of Hilton without giving effect to the spin-offs, unless otherwise specified. Additionally, all share and share-related information presented herein have been retroactively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred in January 2017 (the \"Reverse Stock Split\"), unless noted otherwise. Highlights include:

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Brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Mercure Launches Its First Bot And Share Its Local Stories With You

The Mercure brand is launching its BOT, an up-to-the-minute instant messaging solution available on Facebook and Messenger. Offering a hotel experience anchored in a specific locality is the very essence of the Mercure brand and its venues. Everything from design to food is geared towards helping guests grasp what makes a city tick and providing inroads into the history and hidden treasures that form the identity of a place. But only a BOT is capable of memorizing the full range of stories from so many places around the world! This handy tool will enable travelers and neighborhood residents alike to discover the \"Local Stories\" that surround them, simply by geolocating and allowing themselves to be guided.

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ZUMATA Wins 2017 IBM Choice Award for Top New Business Partner

Singapore February 15, 2017 ZUMATA today announced that it has been named a winner of the IBM Choice Award for Top New Business Partner. Honored at the IBM PartnerWorld Leadership Conference in Las Vegas, Nevada, United States, ZUMATA was recognised for its ability to leverage IBM Watson's suite of API's in formulating tools and solutions for businesses that enhance the customer experience throughout the entire customer journey. In particular, ZUMATA's solutions improve areas of personalised recommendations, advisory on product choices and automation of on-demand customer service via voice or text.

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Hilton Chicago/Oak Brook Hills Resort Announces Launch of Honeybee Awareness Campaign

B., the farm-to-table restaurant located inside the Hilton Chicago/Oak Brook Hills Resort & Conference Center, is hosting a bee-themed culinary experience on Friday, March 10th to celebrate the upcoming start of bee season and the launch of a new honeybee education campaign. The \"B. Aware\" Dinner consists of five chef- crafted courses, all made with and paired to mead (fermented honey) from Wild Blossom Meadery in Chicago. The \"B. Aware\" Campaign is a new, broad-based initiative this year aimed at raising awareness on the declining honeybee populations.

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4 Key Strategies to Shift Bookings from OTA to Direct

As OTAs increasingly use aggressive marketing techniques, hoteliers are at risk of losing a significant share of their total reservations to third parties. Hoteliers often cite the digital media advertising budget strength of OTAs as the primary reason for this shift. While the advertising budget strength of OTAs is noteworthy, the truth is that a substantial portion of the OTAs market share growth has been driven by organic search traffic. Robust website technology combined with extensive research on conversion techniques drive this growth. In addition, OTAs do an excellent job of search engine marketing and email marketing. The surprising truth is that all these strategies are easily accessible to individual hotels, offering an immense opportunity to enhance direct revenue while lowering the cost of distribution. Milestone works with over 2000 independent hotels and brands to drive higher direct revenue and shift market share from OTAs and other third parties by using the same technologies that are deployed by larger travel websites. Here are first two top strategies that are most effective in driving direct business:

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Puzzle Partner Signs Hotel Technology Innovator hospitalityPulse as New Client

Leading B2B travel and hospitality technology marketing agency Puzzle Partner announced today that it has been named agency of record (AOR) for hospitalityPulse, the innovative hotel technology company based in Santa Cruz, California. Puzzle Partner will support hospitalityPulse through strategic and tactical marketing initiatives, including messaging, communications, public relations, and content development.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2017

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2017 Americas Board of Directors, Executive Committee, and Expert Communities Chairs. The HSMAI board consists of a wide range of hospitality professionals from all areas of the industry, representing more than 25 hotels and hotel companies.

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nSight for IDeaS Helps Hoteliers Drive More Profitable Bookings by Tapping Forward-Looking Travel Intent Data

When it comes to forecasting hotel booking behaviors in order to maximize revenue strategy, more data is better than less. That's why IDeaS Revenue Solutions and nSight Travel Intelligence have teamed up to offer hoteliers a new experience in revenue management that allows managers to \"futurecast\" inventory demand based on a rich set of data points never before available on a single technology platform.

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Iberostar Launches New App For Guests

In line with the digital transformation of the hospitality industry and the brand's commitment to providing guests with the most innovative products, IBEROSTAR Hotels & Resorts launched its newIBEROSTAR APP application, a phone app for guests that will enable them to enjoy their experience at the hotel to the fullest.

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Dusit International teams up with Japan's Prince Hotels for Staff Exchange Programme

As part of its strategic marketing alliance, global hospitality company Dusit International, together with Japan's largest hotel chain, Prince Hotels, has launched a Staff Exchange Programme, starting this month.

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Milestone CMS delivers record average revenue growth and average group booking increases

Milestone announced another banner year for its customers as they achieved record results by leveraging Milestone's unique value as both a software developer and a design and digital marketing agency. New web sites on Milestone's Content Management System consistently experience a 25% to 40% growth in revenue. Hotels and resorts like the Tan-Tar-A Resort in Osage Beach, Missouri, for example, achieved year-over-year revenue growth in high double digits, over 57% with an increase in group bookings of 300%.

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Hoteliers Comb the Ranks of Tech Workers to Gain an Edge | nytimes.com

The front desk manager or housekeeper may epitomize the hotel employee, but the hospitality industry is increasingly dependent on tech workers, vacuuming data scientists, web designers and other experts into its ranks. More than ever, guests look to their phones and computers to research, book, stay in and communicate with hotels. That translates to critical technology needs in information security, mobile development and systems integration. Inside hotel operations, data analysis can help find new customers, make a dining room more profitable or provide information to executives making business decisions.

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Three ways technology is making waves in construction | JLL Rel Views

From the drones buzzing round capturing footage of building sites to the latest computer software enabling ever closer collaboration between teams, the construction industry is awash with new technology.

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The Reservation Benchmark

In pursuit of our mission to help hoteliers recapture guest relationships and increase conversions on their websites, we conducted a small piece of research.

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Hospitality Marketing Associates Expands Reach with Seven New CRM Partnerships

Hospitality Marketing Associates (HMA) expands client base with the addition of seven properties within the newly merged, Benchmark Resorts & Hotels and Gemstone Collection. Dollywood's DreamMore Resort & Spa (Pigeon Forge, Tennessee), Beachwalk Resort (Hallandale Beach, Florida), Hotel Deca (Seattle, Washington), The Essex, Vermont's Culinary Resort & Spa (Burlington, Vermont), Topnotch Resort (Stowe, Vermont), Ames Boston Hotel and Copley Square Hotel (Boston, Massachusetts) have partnered with HMA to manage their customer relationship marketing programs.

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Last Call for Building the Sales Pipeline' HSMAI Event in Virginia

A few seats remain for \"Building the Sales Pipeline in 2017,\" an interactive educational event to be hosted by The Hospitality Sales and Marketing Association International's Washington, D.C., chapter Feb. 23 in Arlington, Virginia.

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Does Your Hotel Rate Really Matter? | fueltravel.com

Many hotels and hoteliers automatically assume that price is the most important factor when it comes to choosing a hotel. But how important is price actually? In our 2017 Website Behavior Study, we asked more than 2,000 leisure travelers to rank six factors from most important to least important when it comes to choosing and booking a hotel.

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New York's Nolitan Hotel Improves Their Engineering Operations with ALICE

The Nolitan's GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel's needs.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2017

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2017 Americas Board of Directors, Executive Committee, and Expert Communities Chairs. Jeff Senior, Vice President Marketing at KSL Resorts, continues his service during the second and final year of his term as HSMAI Americas Chair.

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Washington Marriott Wardman Park Celebrates American Poet

Celebrating its centennial, in 2018, the Washington Marriott Wardman Park has been host to many important moments in American history. In 1954, Thurgood Marshall and his colleagues stayed at the Wardman Park Hotel in unincorporated Washington, DC when he prepared and tried Brown vs. Board of Education in the Supreme Court. Langston Hughes, famous African-American Poet and Thurgood Marshall's college friend, worked as a busboy at the Wardman Park Hotel, when he was discovered in 1925. He encountered American poet Vachel Lindsay and shared his poems. Impressed, Lindsay publicized his discovery of a new \"busboy poet.\"

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Sereno Hotels Announces Launch Of New Brand Website

Sereno Hotels is pleased to announce the launch of its new website, serenohotels.com, which serves as a booking engine and destination guide for its four properties: the award-winning Le Sereno St. Barth's and Le Sereno Villas, which recently was voted the \"No. 1 Resort in the Caribbean\" in Conde Nast Traveler's Readers' Choice Awards, along with its newest sister property, Il Sereno Lago di Como and Villa Pliniana, designed by famed Milan-based architect and designer Patricia Urquiola. Both Lake Como properties opened to much acclaim in 2016, as bloomberg.com distinguished Il Sereno as \"Europe's most luxurious new hotel.\"

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NEW Inncentives Loyalty Club by Vimana to Drive Value, New Customers to Owners

As part of its commitment to helping franchisees compete head on with the bigger brands in 2017, Vimana Franchise Systems is rolling out a new loyalty program this month that is positioned to be one of the most effective in the industry. Powered by IBC Hospitality Technologies, the new Inncentives Loyalty Club by Vimana mirrors frequent-guest programs offered by the major brands; guests earn travel vouchers for stays that can be redeemed at any Vimana property or at one of 20,000 unique boutique hotels worldwide within the International Vacation Hotels (IVH) network. Inncentives Loyalty Club is offered without a fee increase to Vimana's Centerstone Inns/Hotels/Plaza Hotels and Key West Inns/Hotels/Resorts brands, and owners are not responsible for free-stay reconciliations.

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NAVIS Sets Record in 2016: $138M in Client Booked Revenue through RezForce

NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, today announced that 2016 was a record-breaking year in direct-booked revenue for their RezForce clients.

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NYX Hotels by Leonardo Hotels:City Lovers create a special NYX Experience

The City Lovers - the staff of NYX Hotels are much more than classic hotel employees: they love their city with a passion and quite naturally transfer this enthusiasm to their guests. City Lovers like to be the go-to contact for all kinds of city information, operating informally instead of rigidly; as trend-setters, as opposed to the traditional ilk of city guides. They spread warmth and a spirit of friendship, which stays with their guests long after their visit is over. They know where the Tel Aviv party people revel, reveal the Milanese fashion hot- spots and tell you where you can find all the fascinating sub-culture communities in Prague.

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Young, digital and keen to travel: Youth Travel at ITB Berlin

Youth Travel exhibitors in Hall 4.1 at ITB Berlin will have information on new language courses abroad and summer trips Discussion rounds on festival tourism Communicating with emojis

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Five global wellness trends to watch in 2017 | 4hoteliers.com

From time to time, we have covered trends in wellness; with our new-found availability of information from the Global Wellness Institute, we expect to be covering wellness more often. This Herman Trend Alert represents a taste of the wellness trends for 2017 and beyond that emerged from a recent worldwide meeting of 500-plus wellness experts who recently gathered in Kitzbuhel, Austria, for the Global Wellness Summit.

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Healthy Consumer, Spending Shifts Benefit U.S. Lodging & Leisure

A healthy U.S. consumer bodes well in the near term for the U.S. lodging and leisure sectors, according to the first edition of Fitch Ratings' \"All Inclusive: U.S. Lodging & Leisure Handbook.\"

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Seven Mobile Marketing Opportunities For The Travel Industry | forbes.com

It wasn't that long ago that virtually all travel transactions went through brick-and-mortar agents. But now travel dollars are increasingly being spent via digital, especially on mobile. According to the latest figures from eMarketer, 63% of digital travel ad spend goes to mobile, and that share is climbing rapidly. I spend a lot of time identifying best practices to help travel companies get more out of mobile investments. There are many ways travel companies can get more by doing more on mobile. Building a good transaction site and app are only the first steps in what must be an ongoing commitment to mobile innovation. Here are seven musts for travel marketing in 2017:

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For 2017, Resolve to do Something About Your Hotel's Package Problem

In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are responsible for package management, because concierge technology today doesn't account for package management alongside the other requirements of the job. ALICE Concierge is the first concierge technology on the market that helps concierges with a dedicated package management toolkit, in addition to all the other concierge-supporting functions of the technology platform.

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Are Travel Brands Failing to Capitalize on Own-Brand Traffic?

Travel marketers spend a huge amount of time trying to get people on to their brand's booking channels but should they instead spend more time improving these channels? A new white paper suggests that closing the loop is the most profitable thing marketers can do

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Austria's Tourism Reaches 140 Million Mark For The First Time | tourism-review.com

The year 2016 brought many visitors to the Alps and to the Danube. However, for the hoteliers not everything is rosy. The start of the winter season was somewhat weak for Austria's tourism. The hotel industry in the Alpine republic is flourishing. Austrian hotels managed to generate 140.85 million overnight stays in 2016. This is a 4.2% increase compared to 2015. This figure is a new record for Austria's tourism and is above the 140 million mark for the first time ever.

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German Tourism Reaching New Record | tourism-review.com

The Baltic Sea, Allgau, Lake Constance German destinations are more popular than ever. Last year a new peak of 447.3 million overnight stays in terms of domestic and foreign guests was reported. The growth of German tourism is expected to continue in 2017. Germany's travel industry boom has no end. The number of overnight stays rose to a record value of 44.3 million. This is the sixth year in a row in which a new record had been reached.

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French Tourism Industry Is Finally Growing | tourism-review.com

French tourism industry is finally celebrating. After two years, tourists are back in force in France. The strong rebound, that reaches the figures from before the attacks in 2015 and 2016, benefits mainly to the urban areas and in Ile-de-France, according to INSEE (French National Institute of Statistics and Economic Studies). During the last three months of 2016, the amount of overnight stays showed an increase of 3.9% compared to the last quarter of 2015, after two consecutive quarters of decline, according to the Institute of Statistics. This strong rebound is more than offsetting the net decline recorded a year earlier (-1.8%) related to the impact of the attacks from January 2015.

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Caribbean Tourism Organization Enters Partnership With OAG To Help Members With Powerful Market Insights

The Caribbean Tourism Organization (CTO), the Caribbean's tourism development agency, has entered into a marketing partnership with leading air travel data provider OAG to provide members with accurate, timely and actionable insight and analysis to aid decision-making and to spot opportunities in essential markets.

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PolyU Study Finds Chinese Hotels Must Act on OTAs

Hotels in China have \"little negotiating power\" with online travel agents (OTAs) and could do more to resist their increasingly dominant role, suggest MSc student Lorraine Zhang, Associate Professor Basak Denizci Guillet and Assistant Professor Deniz Kukukusta of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. Yet this should not suggest that hotels can do away with \"maintaining a healthy relationship with this important distribution channel\", the researchers warn. In a wide-ranging study the researchers also find that the competition between OTAs is even more intense than it is between OTAs and hotels, and is likely to intensify further with the entry of new companies into the market.

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Brand Profile: Edition Hotels

Over the next three years, Marriott International's Edition Hotels is poised to open 12 new hotel projects spread across four major global hospitality regions, representing a bountiful and prolific expansion for Edition Hotels.

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Hilton Honors Provides Exclusive Access to Once in a Lifetime Music Experiences

MCLEAN, Va. -- Last night, during GRAMMY Week, Hilton (NYSE: HLT) launched \"Music Happens Here,\" a first of its kind integrated music program that provides Hilton Honors members with unique concert experiences and unprecedented access to music and artist connections. The program builds on Hilton's exclusive partnerships with Live Nation and with The Recording Academy(the organization which bestows the GRAMMY), and introduces a new music and travel content creation partnership with Spotify.

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What does a good website test look like? The essential elements of testing | googleblog.com

\"Test! Test! Test!\" We've all heard this advice for building a better website. Testing is the heart of creating a culture of growth a culture where everyone on your team is ready to gather and act on data to make the customer experience better day by day. But how do you run a good test? Is it just a matter of finding something you're not sure about and switching it around, like changing a blue \"Buy now\" button for a red one? It depends: Did you decide to test that button based on analytics, or was it a wild guess?

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Caribbean Tourism Organization (CTO) State of the Industry Report 2016 - dissection

Overview:I am going to discuss, in greater detail, the Caribbean tourism performance in 2016 and what to expect in 2017. 2016 marked another record-setting year as for the first time in our history we received over 29 million arrivals. This is also the 7th consecutive year of growth and our estimated 4.2% increase in tourism trips is the 3rd consecutive year above the global growth rate. Moreover, the average annual growth rate over the last 7 years slightly exceeded the average annual global growth rate of international trips. The performance in 2016 was primarily supported by sustained economic growth in the US, our main source market, and relatively low oil prices. Following an increase in the Caribbean market share of global visits in 2015, rising by 0.1 percentage points, it remained steady at 2.4% in 2016. Nevertheless, negative events such as a weak Canadian dollar and the most active hurricane season since 2012, especially in October, no doubt contributed to preventing our region from reaching the coveted target of 30 million arrivals. Among the destinations, tourist arrivals showed uneven growth. Of the 28 destinations reporting data for varying periods between January and December, 22 recorded increases ranging from quite modest to a robust 17.5% (the Turks & Caicos Islands), while the remaining six destinations experienced declines. Besides Turks and Caicos Islands, 4 countries, Belize, Cuba, Guyana, and Bermuda reported double digit growth rates. The contributing factors to these performances included greater air access from the source markets to the region and the realization of significant investments to enhance infrastructure (airport redevelopment) and product (hotels). With the exception of the Dutch Caribbean[1] (-5.6%), the major Caribbean sub-regions reported healthy growth. The Other Caribbean[2] countries' market, which accounts for almost half of all arrivals to the region, recorded the fastest growth rate (7.4%) in 2016. T

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Discovering destinations along the Danube at ITB Berlin

Presentation of a new brochure on culinary specialities at ITB Berlin 2017 discussions on international marketing of countries along the Danube and biking tours prize competition featuring the popular Danube travel pass

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Caribbean Tourism Arrivals Hit All-time High

Caribbean tourism broke new ground in 2016, surpassing 29 million arrivals for the first time ever, and once again growing faster than the global average.

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TAJ presents Taj Hotels Palaces Resorts Safaris

The Indian Hotels Company Limited (IHCL) is pleased to announce that all hotels in the current portfolio globally will now be grouped under a single branded house identity: Taj Hotels Palaces Resorts Safaris.

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Why Marriott is turning some of its rooms into communal apartments | economist.com

JUST as Airbnb has started to take on hotels at their own game, the tables seem to be turning. The short- term lodging rental site was once known for its un-hotel-like offerings. Hosts lived alongside their guests, who were often put up in quirkily decorated spare rooms. Nowadays it offers business travel ready listings, for properties that have Wi-Fi, 24-hour check-in and other basic amenities. Entire houses can now be rented, not only box bedrooms. And as cities crack down on illegal Airbnb listings, it has even starting to play by the rules. As a result, the number of business bookings through the site has rocketed.

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Shearing's Coast & Country Hotels choose Guestline to provide comprehensive suite of hospitality software solutions

The comprehensive product suite, including Guestline's cloud hosted property management system Rezlynx, Guestline Distribution, CRS (central reservation system) and PCI has been selected to drive revenues and efficiencies across the group.

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Marriott Reimagines Its Mobile App To Meet The Needs Of Modern World Travelers

Based on actual hands-on guest research and feedback, Marriott International, Inc. (NASDAQ: MAR) will now offer Marriott Rewards members a dynamic mobile experience personalized for them. Today marks the launch of the newly redesigned and engaging Marriott Mobile app for iOS users in five languages, with Android coming soon. Guests will enjoy new and expanded digital features; customized travel content; simple, one- button navigation; and a new swipe-able discovery home screen.

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Airbnb And The Caribbean Tourism Organization Sign Cooperation Agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Sir Peter Blake Creates Bespoke Collage For Mandarin Oriental Hyde Park, London

Sir Peter Blake, a leading figure in the art world, and often referred to as the 'Godfather of British Pop Art', has been commissioned by Mandarin Oriental Hotel Group to create a collage which will cover Mandarin Oriental Hyde Park, London's iconic facade during part of the hotel's comprehensive phased renovation.

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European tourism shows modest growth in 2016

European tourism demand continues to grow and proves resilient to safety and security challenges and political turmoil. Overall growth, however, has slowed from the previous year (+5% in 2015) affected by those destinations required to rebuild market confidence following tragic events. The most visited region in the world welcomed 620 million international tourist arrivals in 2016, a 2% increase compared to the same period in 2015 . According to the European Travel Commission's latest report, \"European Tourism Trends & Prospects\", the majority of destinations reported healthy growth in the last months of 2016. Iceland remains the top growth destination (+40%) followed by the outstanding performance of Cyprus (+20%) and Slovakia (+19%) owing to improved air connectivity and off- season visitation. Bulgaria (+16%) also saw robust growth while other destinations such as Serbia and Portugal (both +13%) are increasingly becoming appealing for bargain hunters. On the contrary, safety and security concerns weigh down on visitor numbers in Turkey (-31%) and Belgium (-14%) while a strong Swiss Franc weakens Switzerland's tourism performance (-2%). \"European destinations acknowledge the need to remain competitive in a sector that is swiftly adapting to the diverse needs of travellers from both established and emerging markets. Only through increased commitment and cooperation from the European tourism authorities will Europe remain a competitive destination and will succeed in fostering inbound travel\" said Eduardo Santander, Executive Director of ETC. Europe's Large Source Markets Continue to Drive GrowthEuropean travel remains heavily reliant on intra- regional demand. Several destinations reported double-digit growth from Germany and France, attributable to stable economic conditions in the Eurozone. In the UK, a weaker pound failed to deter travel demand, with almost one in two European destinations reporting double-digit growth from this market. Visit

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Manolo Blahnik Designs Custom Slippers for Guests of Four Seasons Hotel Milano

On the occasion of the worldwide launch of the touring exhibition Manolo Blahnik. The Art of Shoe in Milan, Four Seasons Hotel Milano has created a unique partnership with the iconic shoe Maestro that will allow guests to enter the remarkable creative world of Manolo Blahnik.

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Regal Hotels Enters into Strategic Partnership with Malaysia Airlines

Regal Hotels International is delighted to announce a strategic partnership with Enrich, Malaysia Airlines Frequent Flyer Programme, to reward hotel guests with frequent flyer miles.

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HFTP is Now Accepting Applications for Entrepreneur 20X at HITEC Toronto

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at HITEC Toronto. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website past applicants and winners are welcome to come back as long as they are considered Series A or a startup. The competition will take place on Monday, June 26, 2017 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Maestro PMS Announces 2017 Software Roadmap for Independent Operators

Maestro PMS, the preferred hotel management system provider for leading independent resorts, hotels, condos, and multi-property groups, revealed its 2017 software development roadmap. Maestro will enhance its suite of 20+ integrated modules with advanced tools for handheld mobile guest interaction, tablet use, direct booking, and Spa system functionality. New solutions include:

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LodgIQ & HSMAI Forge Revolutionary Partnership

LodgIQ, a sophisticated, machine learning-based revenue management system (RMS), is proud to announce a wide- reaching, global partnership with the renowned Hospitality Sales & Marketing Association International (HSMAI), a global organization of sales, marketing, and revenue management professionals.

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Duetto to Provide Revenue Strategy Solutions for easyHotel

Duetto, the market leader in hotel profit optimization technology, announced today that it will implement its cloud- based revenue strategy solutions, GameChanger and Scoreboard, for easyHotel plc (AIM:EZH), the owner, developer, operator and franchisor of \"super budget\" branded hotels in European gateway markets. The agreement comes as easyHotel expands its portfolio of company owned and franchised properties quickly across Europe.

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SiteMinder announces integration with Agilysys to offer integrated distribution solution to PMS customers

The global hotel industry's leading cloud platform, SiteMinder, today announces a partnership agreement with Agilysys, Inc. whereby SiteMinder's Channel Manager will connect with Agilysys' next-generation cloud hospitality platform, rGuest, to integrate with Agilysys' award-winning property management systems and automate the flow of rates, availability and reservations for hotel customers.

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Hotel v destination - what matters more to guests looking for romance?

Wego.com, the leading travel search site in the Asia Pacific and Middle East, along with its guest review data partner, TrustYou, reveals which country's hotels rate highest with guests for romance, leading up to Valentine's Day.

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PROJECTS: Europa City will be France's new utopian metropolis

Danish wunderkind Bjarke Ingles and his world-renowned architecture firm BIG are starting construction this year on one of the most important projects ever won by the company, Europa City. Awarded to BIG in 2013 after an international invited competition, Europa City is set to become a modern utopia located 16km outside Paris. Designed over 800,000sqm, this new development is as much an urban planning experiment as it is a social undertaking. By combining visionary master planning with considered landscaping, Europa City will attract tourists and visitors to the northern suburbs of the French capital, as well as local residents from the surrounding areas. This enormous development will feature recreational, cultural and retail facilities that will include a circus, theme park, exhibition halls and ski-slopes, to name but a few.

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Airbnb and the Caribbean Tourism Organization sign cooperation agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Over half of visitors to travel sites now using mobile

More than half of visitors to travel websites are now using mobile devices in Brazil, India, the UK and the US reports EyeforTravel's Understanding the Travel Consumer's Path to Purchase white paper. This rises to two thirds of consumers in India, where smartphones are more important for accessing the internet.

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Smartotels Launches its Flagship Brand: FORM Hotel

FORM Hotel, the upscale hotel brand in Smartotels Hospitality International's portfolio, launches today in the UAE. A pioneering \"concept hotel\" brand, FORM offers business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design- forward and socially-responsible environment.

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Travel Trends For 2017: Hotels Respond To OTA Consolidation & The Sharing Economy | fueltravel.com

In last year's report, we dove deep into massive consolidation within the world of online travel agents and the looming threat of the sharing economy as companies like Airbnb experienced exponential growth. This year, the major shift in the world of online travel agents and Airbnb is how hotels have responded to the consolidation and growth with more aggressive marketing tactics, particularly when it comes to growing direct bookings. Several brands kicked off direct booking specific campaigns in 2016 and we see this growing across the board for all hotel brands in 2017.

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Best Digital Travel Destinations Announced | tourism-review.com

The digital world's borders are expanding continuously year by year and as a matter of fact, tourism is not an exception. The importance of the so called digital travel cannot be questioned and the following years will only strengthen its already solid position. According to a study by the Allied Market Research, the global digital travel sector will be worth $ 1,091 billion by 2022. It is expected that the figure will be reached as more markets are opening up to web services. The aim is to adjust to the current trends and reach as many people as possible.

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BRANDS: brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Top 3 B2B Marketing Tools in 2017

Email, LinkedIn and short customer story videos are 3 top marketing tools B2B tech companies will use in 2017 to increase sales and influence, said Julie Squires, CEO of Softscribe Inc, a leading hotel tech PR firm.

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Worldhotels Acquired by Associated Luxury Hotels

Strategic Acquisition Combines Worldhotels and Associated Luxury Hotels International (ALHI),The Number-One Independent Global Hotel Sales Organization in North America, To Significantly Expand the Global Footprint and Services for Both Global Sales, Marketing and Hospitality Organizations

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CTO Welcomes 2017 With Innovative Tools To Help Member Countries Boost Tourism

Following several recent development initiatives, the Research and Information Technology Department of the Caribbean Tourism Organization (CTO) has expanded its repertoire of resources for members to measure visitor satisfaction, profile the region's visitors, assess market performance and estimate economic impact. Together, these technology tools reinforce the CTO's policy of supplying a well-rounded analysis of tourism developments throughout the Caribbean.\"These new tools, designed to generate actionable data about our visitors and potential visitors, have increased the relevance of membership in the CTO for both destinations and the companies that are our allied members,\" said Hugh Riley, Secretary General and Chief Executive Officer of CTO.\"As we begin the new year, we encourage members to use these vital resources to fine-tune marketing strategies, promptly react to visitor satisfaction levels and capture a more lucrative share of the global tourism market,\" said Riley, adding: \"Many of the resources provided by the CTO are included free to destinations with paid-up membership dues. These tools help officials make more informed decisions, paving the way for enhancing tourism to the Caribbean.\"CTO enters 2017 with new and improved programs that utilize industry-leading technology to monitor, analyze and report tourism data. These programs include the following:The CTO-Tourism Information Management System (CTO-TIMS) is a web-based system designed to collect, store and process a wide range of arrival and departure data from embarkation and disembarkation sources. CTO-TIMS is an upgrade of the existing Management Information System for Tourism (MIST), featuring more advanced hardware and software, as well as new reporting tools for better visualization. The application, which is accessible through standard browsers, allows tourism policymakers to keep up-to-date with developing trends and identify potential concerns.CTO has also develop

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Abacus Hotels upgrade to Guestline's hospitality software and support solutions

Guestline welcome Abacus Hotels as the latest hotel group to select the company's leading cloud hosted property management and channel distribution solutions; installation is now complete at three of the group's Best Western properties across Norfolk and Cambridgeshire.

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Fifth of travel consumers visit social media immediately before booking a vacation

Social media domains continue to be visited late into the travel funnel, with users regularly connecting with a social media site within 15 sites of their final purchase destination. This was one of the findings from EyeforTravel's Understanding the Travel Consumer's Path to Purchase white paper. This used clickstream data gathered through research partner Jumpshot's panel of more than 100 million customers, tracking consumers who made a purchase on an airline, hotel or Online Travel Agency (OTA) brand in Brazil, Germany, India, the UK and US.

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Supplier Question Is Hotel Art Necessary?'

A debate has started brewing in the global hospitality industry about hotel art, a supply and design touch that is present in nearly every room in the world. Hotel operators and suppliers, however, have now begun to ask: is hotel art necessary?

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Hilton Expands European Capital City Presence To Tbilisi

Hilton has announced plans to introduce its flagship Hilton Hotels & Resorts brand to the capital of Georgia with the signing of a management agreement with Granat LLC. The 206-guest room Hilton Tbilisi is set to open in early 2019. The building's historic facade will be preserved as part of the designs, while a striking glass roof will be constructed on top of the building and will house the hotel's rooftop bar and spa.

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Dusit International launches new Thai Cooking Class at selected properties worldwide

Global hospitality company Dusit International has rolled out a new Thai Cooking Class giving participants the chance to learn how to make a selection of Thailand's most famous dishes. Open to hotel guests and the general public at selected Dusit Hotels and Resorts worldwide, each hands-on session is conducted by a seasoned Thai Chef de Cuisine and includes a choice of three authentic recipes, followed by a sit-down lunch or dinner.

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Four Seasons Looks Ahead to 2017 and Beyond

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is strengthening its presence in the luxury hotel and residential space, and building on its position as the business partner of choice for luxury hotel, resort and residential projects.

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AccorHotels to acquire Travel Keys to consolidate leadership in the luxury Private Rental market

AccorHotels announces today it has begun exclusive negotiations for the acquisition of 100% of Travel Keys, one of the leading players in the private vacation rental market. Founded in 1991, Travel Keys is an elite travel broker representing a luxury collection of over 5,000 highly curated villas across more than 100 destinations across the Caribbean, Mexico, Hawaii & the United States, Europe, Asia and Africa. A pioneer in the industry, the Atlanta-based company focuses on guest satisfaction, offering professional vacation planning and 24/7 concierge services.

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OTAs are winning the battle for the customer

Online Travel Agencies (OTAs) are leading the competition when it comes to online engagement, particularly with regards to mobile traffic, according to new research from EyeforTravel and Jumpshot.

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HITEC Toronto Online Registration and Housing Bureau Open Now

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has announced that attendee registration for its HITEC Toronto is now available online. Also available on the HITEC Toronto website is information on travel and hotel reservations. HITEC is the world's largest hospitality technology exposition and conference, and this year will be HFTP's 45th anniversary since it produced its first HITEC event in 1972. HITEC Toronto is the second, and largest, of three HITEC events planned for 2017, and will be June 2629, 2017 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Les Roches Teams up with Skift to Identify the Top 5 Hospitality Trends and Opportunities for Entrepreneurs

Les Roches Global Hospitality Education has released a new report titled \"The Future of Hospitality Entrepreneurship\", in collaboration with Skift, a business information company focused on travel and tourism intelligence based in New York, USA. The report offers a road map for both established brands and entrepreneurs looking to start their businesses in the global hospitality industry. The full report is available via the following link: http://skiftx.com/insight/skift-insights-deck-the-futureof-hospitality-entrepreneurship/

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InterContinental Hotels and Resorts to go bigger in 2017

2017 looks to be a productive year for British hotel giant InterContinental Hotels and Resorts. Founded in 1967, the parent company InterContinental Hotel Group has grown its portfolio to include such reputable brands as Crowne Plaza and the HOLIDAY INN, and has a global presence in over 100 countries worldwide. The group's hotels range from 5 star resorts to 3 star lodgings, and five years ago it boasted over 4,400 hotels across the globe, with that number rising to 5,099 at the moment, according to the most recent figures on its website, cementing its position as a leading industry player.

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NYX Hotels by Leonardo Hotels become an art scene hotspot

NYX Hotels, the new lifestyle brand from the house of Leonardo, isn't just another group of hotels: places will be created where active and influential artists can exhibit their work to the public. The hotels will thus become an important part of local culture and a magnet not only for creative professionals, but also for tourists and locals who are always on the lookout for trendy city locales. To guarantee that this concept will be clearly evident in each of the future establishments, the hotel group is working with Iris Barak. Iris is already curator of one of Israel's most famous private art collections (the Dubi Shiff Art Collection) and will now ensure that the NYX hotels in each city become popular addresses for contemporary art. She will be assisted by experienced, local curators who are very familiar with the regional art scenes.

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New DoubleTree by Hilton in West Fargo Promotes Regional Tourism

Visiting North Dakota, travelers can find themselves experiencing countless photo-worthy moments - from playing with the meerkats at Red River Zoo to exploring the badlands and Painted Canyon at Theodore Roosevelt National Park. Today, in response to the region's tourism growth, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, welcomes its newest property in West Fargo, N.D. The stylish hotel - DoubleTree by Hilton West Fargo - features 103 spacious suites and pays tribute to the region's beauty and its local pride through art pieces, photographs and decor.

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Political and business leaders' line-up for Iran Hotel and Tourism Investment Conference

More than 300 industry leaders are to gather next week at the inaugural Iran Hotel and Tourism Investment Conference (IHTIC). H.E. Dr. Zahra Ahmadipour, Vice President - Head of Iran's Cultural Heritage, Handicrafts and Tourism Organization (ICHHTO), will open the conference alongside Ahmad Jamali, General Director for Foreign Investment at the Ministry of Economic Affairs and Finance. Two days of panel discussions and thought leadership presentations by leading industry experts will follow, along with a unique chance to hear political leaders' views first-hand and opportunities to network with prominent investors, developers and operators.According to the latest Euromonitor report \"Travel in Iran\", Iran is, without a doubt, the new up-and-coming tourism destination, and is likely to become the leading tourism market in the MENA region, provided that the infrastructure is able to develop and cope with changes. President Hassan Rouhani is determined to boost tourism and encourage foreign investment and the Iran Cultural Heritage, Handicrafts and Tourism Organisation is working on this hand in hand with local municipalities to attract more investors. An increasing number of investors are eyeing the opportunities in Iran, however, there are still regulatory and red tape hurdles in the process. Dr. Saeed Shirkavand, Deputy of Planning and Investment at Iran's Cultural Heritage, Handicrafts and Tourism Organization (ICHHTO), will take to the stage next week to present investment opportunities in Iran.

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Here to Stay: Increasingly Mainstream Private Accommodations Reshaping Lodging Distribution

No segment of the travel industry has felt the effects of new product categories and distribution models as much as lodging. According to new research by travel industry research authority Phocuswright, while hotels represent the U.S. travel industry's fastest-growing sector, they now compete with a new and increasingly popular product category: private accommodation.

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SALTO Hospitality showcases newly launched mobile access control solution JustIN Mobile

SALTO JustIN Mobile access technology simplifies the staff and guest key management process of users in a hotel. Receiving a key generated electronically on their smartphone, previously identified and authorized by the system, they can unlock their room doors or access other amenities with the JustIN Mobile app, by selecting the appropriate key.

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Cornerstone Information Systems exhibiting and speaking at Travel Technology Europe 2017

Cornerstone Information Systems (CIS), a global leader in innovative technology solutions for travel companies, will be speaking and exhibiting at The Travel Technology Europe Show 2017 (TTE 2017). The event takes place February 22nd-23rd, at Olympia in London, UK and is expected to attract more than 6000 Travel & Tourism professionals and suppliers from around the globe. Cornerstone will also be hosting a Cocktails and Canapes reception at a nearby upscale gastropub.

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How Airbnb Changed the Traditional Lodging Industry | entrepreneur.com

By taking advantage of existing properties and involving homeowner in the transaction, Airbnb disrupted the lodging industry and is now valued at $20 billion. Just like the taxi industry, in the 2000s, the hotel sector was ripe for disruption. In many cities, hotels in central locations were (and still are) overpriced and lacked the atmospheric character of the place itself. Airbnb enables homeowners to offer their couches, spare rooms or entire homes for rent for short stays, and the company has become a network of over 25,000 active hosts in 190 countries. More than twenty million guests have booked thirty million nights on the platform since it was founded in 2008.

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Arabian Courtyard Hotel & Spa drives 50% of total sales from online channels with RateTiger Channel Manager

An Arabian heritage themed hotel located in the heart of Bur Dubai, Arabian Courtyard Hotel & Spa has been leading the online space with excellent online sales management. The hotel has been using RateTiger Channel Manager for the last few years to update rates and inventory in real-time and implement distribution and pricing strategies effectively leading to growth in share of online sales.

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Hotels With A Heart: Why Bouteco Will Be The Only Way To Travel Soon | forbes.com

Journalist Juliet Kinsman is probably most famous for being one of the founding editors of Mr & Mrs Smith, the impossibly smart boutique hotel website which offers on-the-money' witty reviews, not to mention sourcing beds for the night for savvy travellers desiring more than a chocolate on their pillow. As well as penning travel guidebooks and writing countless tastemaker' articles for mainstream press, she has also become something of a go-to hotel expert in recent years for luxury travelers and the hotel industry alike. Bouteco Juliet's most recent venture, however, may be the most thought-provoking, life-changing project yet.The term, if you haven't guessed already, refers to the merging of two worlds: luxury, boutique hotels with an eco-sensibility. Here, ahead of the launch of Bouteco.co, I talk to Juliet about her concept and what it means for the world of luxury travel.

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French 'bubble hotel' allows guests to sleep under the stars, with all the luxuries of a proper hotel room | dailymail.co.uk

A French hotel is making a name for itself among travellers who want to spend the night under the stars, but in comfort. The Attrap'Rjves family hotel, in the heart of woodland in Allauch, gives adventurous guests the chance to spend a night in the wild without resorting to tents. From 100 a night, outdoor lovers can enjoy a stay in a two-person bubble room, made from transparent plastic that gives 360-degree views of mother nature.

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EyeforTravel's Smart Travel Data Summit '17 will Chart the Future of Data in Travel and Help Data & Business work better together

London, February 1, 2017

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Carlson Rezidor Hotel Group selects Sabre's digital platform to accelerate its technology transformation and global expansion plans

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, has taken an important step in its global expansion plans by signing a new agreement with leading technology provider Sabre Hospitality Solutions.

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Hilton Introduces New Branding

Hilton (NYSE: HLT), the world's fastest-growing hospitality company, today announced industry- first benefits for all 60 million members of its award-winning guest loyalty program, Hilton Honors, including Shop with Points at Amazon.com.

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The increase in online sales in the hospitality industry will exceed 20%

The year 2017 promises to be prosperous for the hotel industry in Central Europe. Growth can be expected in many areas, especially in online sales where the increase could even exceed 20%. In the coming year, hoteliers will focus more on direct sales, sustainable development and the use of modern technologies aimed at optimizing profits. The above forecasts can be found in \"Hotel Marketing & Technology Trends\" - the fourth publication of the series prepared by Profitroom experts in cooperation with their partner - the consulting company Deloitte.

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Customer Service is the New Marketing'

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, published a new article on Hotel Business Review explaining how customer service has become the NEW marketing. \"The hotel business, frankly like any other business, is about creating relationships, human-to-human and it's your job as a hotel operator to humanize your hotel and your brand in order to gain the highest level of customer service as perceived by your guest\", says DJ Vallauri, Founder and President of Lodging Interactive.

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HFTP Announces Exclusive Entrepreneur 20X Sponsorship Agreement with HoReCa.digital at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive Entrepreneur 20X (E20X) sponsorship agreement with HoReCa.digital, a unit of METRO Wholesale & Food Specialist Company, for HITEC Amsterdam. The successful E20X pitch competition, featuring hospitality technology startups, will take place with HITEC Amsterdam's pre-conference events in the afternoon on 28 March 2017. Following the pre- conference program is the full HITEC Amsterdam event, featuring two full days of education, an expo and networking party. HFTP's inaugural HITEC Amsterdam is the first of three HITEC events planned for 2017, and will take place 2830 March at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands.

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What Hotel Industry Trends to Expect in 2017

It goes without saying that in 2016 hotel industry was recognized as a rapidly developingindustry that raises solid investments. It is not strange taking into account the fact that over thelast few years hotel industry has been regarded as one of the most attractive businesses. This isdue to unstable position of world economy since 2013. Hotel business is the industry that canrapidly response to external changes. Hotel industry is flexible and profitable due to chance ofeffective work in a down economy and maximized revenue in the time of economic growth.Today hospitality industry attracts more and more attention of people who have experience init and newcomers. It is possible to define major industry trends in 2017 taking into accountmain events in hotel industry that took place in 2016.

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Teneo Hospitality Group Launches Strategic Digital Marketing Services For Over 300 Member Hotels, Resorts, Destination Management Companies

Teneo Hospitality Group brings a new branding focus, expanded market research facilities, and a synergistic approach to its newly launched Digital Marketing Services unit. Led by an expert team of IT, marketing, and research professionals, the new unit will provide comprehensive digital marketing services to more than 300 hotels, resorts and destination management companies that are part of Teneo's global membership. These strategic Internet marketing initiatives are geared to the changing demands of today's hospitality industry and span a synergistic mix of services. These include custom website design and enhancement, pay-per-click (PPC) advertising, search engine optimization (SEO), local listings optimization (local SEO), email marketing, social media optimization and advertising.

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Brand Profile: W Hotels

Austin, Texas has slowly grown into one of the United States' trendiest cities, possessing a thriving live music scene, some of the best fine and innovative dining in the American Southwest, and, of course, increasingly world-class nightlife.

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Hard Rock International Announces Japan Division

Hard Rock International with presence in more than 74 countries announces the launch of Hard Rock Japan LLC and the appointment of Edward Tracy as chief executive officer of the company's new division. Tracy's recent appointment is a strategic move designed to support the company's growth plans in the region.

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Heavlin Management Company Announces Ketchikan, Alaska's Rodeway Edgewater Inn Now Branded with Choice Hotel

Situated on the picturesque shores of Ketchikan, Alaska, the Rodeway Edgewater Inn is pleased to announce it has joined the Choice Hotel International portfolio of hotels. Operated by Heavlin Management Company (HMC), the Rodeway Edgewater Inn is located in \"The Salmon Capital of the World\" and is the first Choice hotel brand in Southeast Alaska.

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Travel Trends Of The Near Future | tourism-review.com

Tourism is the industry that is probably doing the best at the moment. In 2016, nearly two billion people traveled around the world, and this number is likely to increase in the coming years. But then, how will tourism evolve in the face of the general enthusiasm? How can new technologies influence the way we discover the world? The travel trends of the future, let's say of the year 2020, are the topic of discussions of many experts.

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Kimpton Hotels & Restaurants to Open New Resort in Grenada in 2019

Kimpton Hotels & Restaurants has announced its second property in the Caribbean with the new Kimpton Kawana Bay Grenada Resort, slated to open in early 2019. A hillside retreat tucked away between tropical rainforest cliffs and the world-renowned Grand Anse Beach, the international luxury resort will offer picturesque views and instant access to the southeastern Caribbean Sea and surrounding mountains.

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Marshall Hotels & Resorts Adds New Build Hotel Projects, One Spa and Two Additional Management Contracts During Second Half 2016

Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced that the company has enjoyed a record 2016, signing six new build hotels and a stand-alone spa to its construction pipeline, as well as adding two new management contracts, in the second half of the year alone. The hotels are scheduled to come on-line following construction completion, bringing the company's portfolio to 60 hotel contracts year-to-date.

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UNWTO welcomes 5-day visa-free policy by Belarus to citizens of 80 states

UNWTO has expressed its full support to the decision of the Government of Belarus to launch the 5-day visa-free policy that will be applicable to travelers from 80 countries. The measure aims at advancing seamless travel and attracting visitors, particularly those on business trips.

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Marriott is considering hotels with common rooms and electronic booze dispensers | latimes.com

Visitors to a hotel conference in downtown Los Angeles got to witness firsthand how a major hotel company comes up with new concepts for hotel rooms and lobbies. Marriott International took over a city street next to Staples Center this week to display its testing ground for new products under a row of tents. The permanent lab is located in a basement at Marriott's Bethesda, Md., headquarters.

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EyeforTravel Launches the European Travel Start-up & Innovation awards at EyeforTravel Europe 2017

On May 3rd, 12 travel start-ups will pitch their businesses in front of a panel of experienced investors, who will be judging their financial potential. The two best pitches will be chosen to present in front of the 400+ summit attendees, with the winner chosen through a live audience poll of more than 400 attendees.

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Chinese New Year: Travel Trends To Look Out For In 2017 | forbes.com

While bookings to Europe are on the rise, Asian destinations are still getting the biggest share when it comes to Chinese New Year travel. Leading Chinese online travel portal Ctrip reports that all but one of the top 10 overseas destinations for Chinese tourists are in Asia-Pacific with Thailand being most popular and Japan coming second. The U.S. lands the third spot followed by Singapore, Australia, Malaysia, South Korea, Indonesia, Philippines and Vietnam.

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Best Western's white Label' Franchise To Surge In 2017

Best Western Hotels & Resorts is advancing its position as an innovative leader in the hospitality industry, as its revolutionary new 'white label' franchise model SureStay Hotel Group gains significant momentum only a few months after being introduced into the marketplace. The brand has approved 30 hotels in North America and one in Bangkok, Thailand and is projecting to open 100 hotels by the end of 2017. With significant interest in the brand in North America and around the world, particularly in Europe, SureStay Hotel Group is among the fastest growing hotel brands in the industry.

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HSMAI Explores Innovative Solutions at Digital Marketing Strategy Conference

The Hospitality Sales & Marketing Association International (HSMAI) presents the 2017 HSMAI Digital Marketing Strategy Conference on February 22, at the New York Marriott Marquis. The industry's premier digital marketing education event convenes senior leaders in hotel marketing to connect and engage in meaningful, thought-provoking conversations about the most important strategic issues facing the business. HSMAI's 2017 Digital Marketing Strategy Conference is held the day after the HSMAI Adrian Awards Gala.

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Cornell University wins Park Inn by Radisson global INNovation Room competition

Students from Cornell University, one of the world's leading hospitality management schools, have been crowned the winners of a global competition from Park Inn by Radisson that aims to drive innovation and enhance guest experience.

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Choice Hotels Continues Robust Development Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading lodging companies, is expanding with newly developed properties in top markets around the world. The strong RevPAR performance of the company's brands, coupled with the expansion of programs and services designed to increase franchisee return-on-investment, have helped to fuel an increase in new construction activity. The company's upscale brand offerings, Cambria hotels & suites and the Ascend Hotel Collection, are driving Choice Hotels' rapid expansion in urban markets. Furthermore, the successful Comfort brand transformation and the Sleep Inn brand's fresh new construction prototype have been catalysts for expanding their pipelines across the country, given these well-recognized brands have broad appeal in all types of markets.

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Radisson's umbrella continues to nurture individual brands with expansion of Radisson Blu

Radisson hotels have been diversifying their brand by cultivating unique hospitality identities under the group's umbrella, such as Radisson Red, aimed at millenials, and Radisson Blu, a 5-star division that mainly operates hotels outside of the United States. This upscale arm is controlled by Belgian hotel firm Rezidor Hotel Group under a master franchise contract with Carlson. Offering a higher quality of service and appealing to business travelers with their modern designs, conference facilities and Easy Connect internet access to all guests, Radisson Blu sets itself apart from the group's other chains. It intends to continue its expansion over the coming years by opening 79 new projects internationally.

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MyCheck Unveils Front Desk Widget' Enabling Frictionless Check-In, Check-Folio, and Check-Out

It's here! A mobile widget that any hotel regardless of size or brand affiliation can add to their website, mobile web and app that will enable guests to check in, view their folio, and check out with just a click. Designed this month by MyCheck, the \"Front Desk Widget\" is available to any hotel running on the Micros Opera platform, with others soon to follow.

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Adria Hotel Forum 8th and 9th 2017.

The fifth edition of the international hotel investment conference Adria Hotel Forum will be held held on February 8th and 9th 2017. in Sheraton hotel in Zagreb on the following theme: INVESTMENTS IN HOTEL INDUSTRY: Development and beyond

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Dusit International announces Total Quality Management for its properties in Thailand and overseas

Dusit International has rolled out Total Quality Management (TQM) systems across its entire portfolio of properties, making it one of the first Thai-owned hospitality companies to meet the criteria of the International Organization for Standardization's ISO 9000 series and to commit to continuous improvement in all aspects of its operations.

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HeBS Digital to Present on the Future of Data-Driven Marketing at the 2017 Smart Travel Data Summit North America Conference

HeBS Digital CEO Max Starkov to speak at the 2017 North American Smart Travel Data Summit, discussing the future of intent and data marketing for hoteliers.

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Evention Cash Recycling: More to Come For 2017

Since its launch in early 2016, Evention Cash Recycling continues to provide the industry-first and technology breakthrough solution for hospitality, saving operators and ownership time, frustration, and money.

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Vacation Homes in Mexico Now Also Using ALICE to Improve the Guest Experience

Hospitality operations platform ALICE announces Remixto has adopted its ALICE Suite products ALICE Staff and ALICE Guest to improve staff coordination and guest access to services across the company's portfolio of vacation homes in Merida and along Yucatan's Emerald Coast in Mexico.

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Guestware partners with Agilysys LMS to create a seamless integration for their customers

Seattle, WA Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS property management system (PMS) for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.

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New Taj App To Offer Seamless Research-to-reservation Journey

Taj Hotels Resorts and Palaces today announced the launch of its new mobile application, which offers guests a seamless booking experience and access to exclusive offers at their convenience from their mobile phone.

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NAVIS Data Exchange boosts speed, reliability, security of PMS integrations

NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has revamped its data exchange platform, NAVIS Data Exchange (NDE) to make existing integrations with dozens of property management systems (PMS) faster and more secure.

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The White Sands Oceanfront Resort and Spa Installs Maestro PMS to Personalize Guest Experience At Every Touch Point

The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort's hotel management software proved it could not handle the coming high-occupancy summer season. White Sands' owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.

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New development by Sheraton soars over Cartagena's coast

Sheraton adds to its list of Colombian hotels with a new opening set for March 2017. Sheraton Cartagena is a 5-star, new build development with a key count of 256 and will be located on a narrow finger of land jutting out from the city's peninsula towards the Isla de Tierra Bomba. Cartagena, located on Colombia's Caribbean coast, is the country's fifth largest city and has been a popular tourist haunt for many decades. Colombia has seen increased peace and prosperity in the recent past and its tourism industry has benefited enormously from these calmer times.

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Iran's irresistible rise as a destination - Double-digit growth three years in a row

Iran is proving to be an increasingly popular destination with air travellers, experiencing growing passenger numbers from around the world a trend that looks like continuing during 2017, according to a study by ForwardKeys, the leading travel intelligence analyst. Total international arrivals were up 18.3% last year, sustaining an upward path since 2013 (up 2.7%), 2014 (24.8%) and 2015 (12.7%). The pattern is reflected by a consistent year-on-year increase in total scheduled seats: 2014 (up 10.5%), 2015 (18.3%), 2016 (17.3%).

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G6 Hospitality Announces Expansion To India

G6 Hospitality, known for its iconic economy lodging brands, Motel 6, and Studio 6 in the U.S., Canada and Hotel 6, Estudio 6 in Latin America, announced today it is continuing its global portfolio expansion by signing an area development agreement with Auromatrix Holdings Pvt. Ltd (Auromatrix). This new partnership will introduce Motel 6, Studio 6 and Hotel 6 brands to India, marking G6 Hospitality's first foray into this market.

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Four Seasons Looks Ahead to 2017 and Beyond

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is strengthening its presence in the luxury hotel and residential space, and building on its position as the business partner of choice for luxury hotel, resort and residential projects.

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TrustYou Study Uncovers Travelers' Online Search and Booking Behaviors

TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler's search for accommodation and evolution of offers, which play a pivotal role leading to the eventual decision to book. The sample for the study consisted of 920 participants of adults over the age of 18, who all must have traveled and booked an accommodation online within the past 12 months for business, leisure, or both. The study is available to download for free.

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Accor: Loyalty schemes facing up the future

It is a fact: consumers love loyalty schemes! Nevertheless, due to our society evolution, their expectations are changing for a personalised, flexible and digital approach. Let's discover these new trends which will punctuate the daily life of loyalty schemes.

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revcaster by Rainmaker Partners with StayNTouch and TrustYou for Hotel Management Strategy Webinar

revcaster, a Rainmaker Group company, is partnering with StayNTouch and TrustYou in an upcoming webinar entitled \"3 Essential Pieces to Your Hotel Management Strategy.\" The online discussion will address multiple topics on how hotels can increase guest engagement, improve revenue management and enhance guest reviews. The webinar will take place on February 1, 2017 at 1:00 p.m. EST (10 a.m. PST/6 p.m. GMT) and there is no cost to participate.

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Post-Election Surge in Consumer and Business Sentiment Suggests Momentum for 2017, According to PwC

The updated lodging forecast released today by PwC US notes that strong industry performance in the fourth quarter of 2016, including encouraging trends in demand and average daily rate (ADR), coupled with a post- election surge in consumer and business sentiment that contributed to improving economic conditions, sets the stage for continued revenue per available room (\"RevPAR\") growth in 2017.

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ALHI Announces the Creation of a New Parent Company

Associated Luxury Hotels International (ALHI), established in 1986, has announced the creation of a new parent company named Associated Luxury Hotels, which will offer a comprehensive solution for luxury-level and upper-upscale independent hotels and resorts, and independent hotel brands, around the world through its current and future holdings. While ALHI will remain concentrated on serving the Meetings, Incentives, Conventions & Exhibitions (M.I.C.E.) marketplace for its distinguished Membership of more than 250 AAA Four- and F ive-Diamond quality hotels and resorts worldwide, Associated Luxury Hotels will deploy incremental talent and resources to develop and offer an expanded menu of services globally. These new services will help Members competitive market strategies including, yet beyond, the current North American M.I.C.E. market Global Sales Organization (GSO) services, according to ALHI CEO and Associated Luxury Hotels Chairman, David Gabri. Associated Luxury Hotels will consist of complementing Global Sales Organizations specializing in serving independently owned or operated hotels around the world, said Gabri. We are launching Associated Luxury Hotels as the parent company of ALHI now, in preparation, so that we can share insights and offer a broader range of market services beyond the North American meetings and incentive marketplace, which will include transient business travel, leisure travel, loyalty solutions and distribution. This next step in the evolution from ALHIs 30 years of dedicated group business is in response to the growing competitive needs of our distinguished Member hotels and resorts, and persistent inquiries from other luxury-level independent hotels and resorts worldwide. Associated Luxury Hotels is gearing up to provide not only robust group market sales services in North America and Europe, but additionally significant full-service soft-brand solutions on a global scope, with a focus on enabling our valued Member

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How MICE Demand Management Influences Your Hotels Revenue!

The days of flooding sales with fruitless leads are gone. Today, every hotel professional in the industry needs to know the bottom line revenue they're seeing, rather than just the number of leads the sales team responds to.The hotel industry is truly dependent on identifying profitable customers by their propensity to book venues. However, the enormous industry means meeting planners always have a plethora of venue options to choose from. To ease the RFP process, meeting planners prefer sending theirs online all at once. Without a streamlined way of managing this huge RFP demand, it's really difficult for hoteliers to prioritize and identify profitable proposals.Unfortunately, hoteliers spend far too much time and energy drafting proposals, and as a result, lose other opportunities in the pipeline. Most hoteliers need one useful platform that can take care of their MICE business needs - from generating demand to managing it. The need of the hour is a solution that can primarily address these top three pain points: Effectively Prioritizing RFPs There is a constant fear among hoteliers of missing out on business by not replying to RFPs quickly enough. Thankfully, solutions like Cvent's Group Demand Management can help prioritize and evaluate these RFPs. With the help of this simple yet effective scoring methodology, hotels and venues can evaluate any business lead and overcome the anxiety of losing profitable business.Sending Competitive BidsOn average, planners usually receive 12 to 15 proposal bids. So creating a winning quote is always a time-consuming task for the Hoteliers. The need in the industry is to get that one platform, that provides the intelligence hotels want in order to send market competitive bids and make informed business decisions.Managing Multiple ChannelsMore and more hotels have developed their websites that allow guests to book their property directly. However, these websites also offer huge business opportunities if deployed

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The Top 7 Predictions for the Travel Industry for 2017

Fortunately the travel industry is more forgiving than politics and some execs from across the travel spectrum were willing to share their views on what 2017 may hold.

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Chinese Hotel Group Plateno capitalizes on the touristic appeal of Vienna

Plateno Group Europe celebrates early the opening of its third 7 Days Premium Hotel in Austria, which joins already well-known 7 Days Premium hotels in Linz and Salzburg. February 2017 marks the opening of a third 7 Days Premium Hotel in Austria after two already operating in Linz and Salzburg. The new hotel, which boasts 95 contemporary-chic rooms and 20 apartments, enjoys a strategic location in the south of Vienna, within easy reach from prominent landmarks like the Schonbrunn Palace, the Technical Museum, Alt-Wiener Schnapsmuseum, and others. Guests can also take advantage of proximity to several subway stations serving the underground line U6, which connects with the city center in less than 15 minutes.

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React Mobile Integrates Safety Platform with Amadeus Service Optimization Solution HotSOS Allowing Hotel Workers to Call for Help

SEATTLE - React Mobile, the company that offers the most effective personal safety solutions for enterprises, today announced that it has partnered with Amadeus to power widespread panic button alerting capabilities for global hotel brands utilizing Amadeus Service Optimization Solutions, (HotSOS and HotSOS Housekeeping). As a result of the partnership, hotel workers at more than 70 percent of global hotel brands in over 70 countries will now have emergency alerting capabilities available to them.

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Marriott's New Two Bellmen Film Is Targeted Squarely at Asian Consumers | skift.com

The latest installment of Marriott's Two Bellmen short film series, showcasing the JW Marriott Hotels brand, was publicly premiered in Korea earlier today. Following the first two videos produced at JW properties in Los Angeles and Dubai, the extended 35-minute Two Bellmen Three was shot on location at JW Marriott Dongdaemun Square Seoul.

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Six Must-Make Resolutions for Hotel Marketers in 2017

\"Every time you tear a leaf off a calendar, you present a new place for new ideas and progress.\" - Charles Kettering. It's that time of year.time to make your new year's resolutions. Take a cue from HSMAI's Marketing Advisory Board which has set some ambitious, yet achievable goals for themselves to make big impacts in 2017.

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Booking.com's 2016 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2016 Guest Review Award. Based on over 110 million reviews, this year 355,535 properties in 205 countries and territories are being recognised with Italy (53,005), the United States (24,761), France (23,003), Germany (18,221), Spain (18,037), the UK (16,514), Austria (12,659), Greece (12,439), Croatia (12,219), and Poland (10,399) taking home the most awards.

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La Quinta Holdings To Separate Into Two Stand-Alone Publicly Traded Companies

La Quinta Holdings Inc. (NYSE: LQ) today announced that the Company is pursuing the separation of its businesses into two stand-alone publicly traded companies, which could involve spinning off our owned real estate assets as a separate company.

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The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance F&B Operations

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Mark Hotel in New York City has selected InfoGenesis POS and InfoGenesis Flex to streamline food and beverage operations at the 150-room luxury property. The agreement continues the expansion of the company's leadership position in the upscale hotel and resort market.

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Top 10 Food & Beverage Trends for 2017 from Teneo Hospitality Group

The food revolution that swept America's tables all the way to the White House has reached the kitchens of the country's hotel and resort ballrooms and banquet spaces. Chef-led, millennial-driven, and embracing the issues of sustainability, sourcing, wellness and diversity, the 2017 food & beverage trends show an increasingly complex and sophisticated market.

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Marriott's First-Ever, Pop-Up Innovation Lab Further Evolves Its Cutting Edge Aloft and Element Hotel Brands

Marriott International (NASDAQ: MAR) today will launch its first pop-up hotel innovation lab, creating an interactive model hotel experience in downtown Los Angeles to crowdsource real-time feedback from the public, furthering the company's futuristic vision.

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Dusit International joins hands with Cathay Pacific

Global hospitality company Dusit International and Cathay Pacific Airways have signed a partnership agreement to offer special benefits throughout the year to members of Asia Miles, the airline's frequent flyer programme, including the opportunity to earn up to 2,800 air miles per stay during the launch promotion.

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Luxury Travel Wholesaler LCI-MTC Group Partners with DHISCO

LCI-MTC Group SA, a global luxury travel wholesaler, has selected DHISCO Inc., the world's leading hospitality distribution company, to help it meet the growing demand by travel agents for seamless access to the most up- to-date hotel rates, the companies announced today.

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Glass bottomed swimming pool in Italian hotel defies gravity

A hotel for alpine skiers, hikers and outdoor enthusiasts in the Italian province of South Tyrol has created a swimming pool with a glass panel at the bottom. The impressive feat of engineering cantilevers the 25m pool out over the landscape, taking advantage of the incredible views the hotel's hillside location claims over the Dolomites, a part of the Alps mountain range, below. Architectural design firm NOA created the dizzying leisure element for the Hotel Hubertus which is located at the foot of the Kronplatz mountain.The elevated pool is the latest addition to the renovated holiday resort, and projects 17m from the face of the hotel and is supported by trunks of native larch trees. The addition acknowledges the interface between the old and new constructions, forming part of an extension by the local architectural firm which includes a new wing of 16 new suites and modern facilities. The infinity pool straddles the old and new accommodation wings and gives bathers breathtaking views from all angles out over the Italian countryside. The pool measures 5m x 25m and is clad externally in dark grey stone panels, reflecting the local palette of the surrounding area.

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Virtual Reality the Revolutionary New Sales Tool for Hospitality

VIP Worldwide will be creating a series of Virtual Reality experience films for The Cotton House, Barcelona part of Autograph Collection Hotels, Marriott International's distinctive portfolio of high personality, one-of-a-kind independent hotels. The five-star hotel fills the space which previously played home to the headquarters of Spain's Cotton Textile Foundation, an emblematic 19th-century building in a neoclassical style. The hotel has 83 elegant and comfortable rooms, of which seven are spacious suites.

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Hilton Launches Its 14th Brand: Tapestry Collection by Hilton

Hilton (NYSE: HLT) today announced the launch of a vibrant new brand that offers guests a refreshing choice for an independent hotel stay: Tapestry Collection by Hilton. Tapestry Collection by Hilton marks the 14th brand and second collection brand for Hilton, the world's fastest-growing hospitality company on an organic net unit growth percentage basis.

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With Trump, travel at a crossroads | travelweekly.com

In a country as politically divided as the U.S., there is perhaps only one conversation Americans of goodwill can have that bridges the partisan divide. It comprises two questions and requires the ability to listen without interrupting. The first question, to the president's supporters, is: What do you hope will be accomplished in a Donald Trump administration? The second, to those who didn't support him, is: What do you fear will happen under a Trump administration? That pair of questions can be narrowed to specific areas of policy, as well, and used to examine hopes and fears as they apply to the travel industry.

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Marriott International Caps 2016 With Historic Global Expansion

Marriott International (NASDAQ: MAR) announced that 2016 represented the strongest year of rooms growth in its history. Marriott opened a record 55,000 rooms in 2016, excluding the 381,000 rooms gained with the Starwood acquisition. The combined company signed 880 new hotel deals, representing nearly 136,000 rooms, under long-term management and franchise agreements, and opened over 400 hotels with more than 68,000 rooms around the world. Marriott now operates or franchises over 6,000 hotels and nearly 1.2 million rooms.

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How supplier API integrations are done in travel booking platforms

No matter how you prefer to deal with supplier API integrations directly or prefer a third-party vendor to manage your integrations for you, it is critical that you have a fair amount of understanding about supplier API and how it works.

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InterContinental Hotels & Resorts unveils first European campaign in new global marketing approach

In a new integrated campaign, providing tailored content to consumers, InterContinental Hotels & Resorts has launched a new digital hub bringing to life real stories from remarkable characters around the world.

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EyeforTravel Infographic and Survey Report: Marketing and Mobile Strategies to Engage the Connected Traveller'

With research findings showing us that 148.3 million bookings were made online last year, and 65% of same-day hotel reservations were made via a smartphone, according to eMarketer.

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Marriott Signs Letter of Intent for Headquarters in Downtown Bethesda in Montgomery County, Maryland

Marriott International Inc. (NASDAQ: MAR) today announced it has signed a letter of intent with a joint venture between The Bernstein Companies and Boston Properties to develop its new corporate headquarters and hotel project in downtown Bethesda. The selected site is located at 7750 Wisconsin Avenue, at the corner of Wisconsin and Norfolk Avenues and spans two-blocks to the south and one block west to Woodmont Avenue, just a short walk from the Bethesda Metro station.

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Nor1's CheckIn Merchandising Solution Deployed at Atlantis Paradise Island, Bahamas to Enhance Guest Experience and Optimize Revenue from Premium Inventory

The adoption of Nor1's Merchandising Platform has been expanded to include CheckIn Merchandising at Atlantis, the Bahamas based 3,500 room mega-resort to enable their front-desk agents to merchandise their premium inventory and enhance their guests' stay upon arrival.

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Marriott CEO discusses how Trump's win could affect the travel industry | finance.yahoo.com/

During an interview at the World Economic Forum in Davos, Switzerland, Arne Sorenson, president and CEO of Marriott International, discussed the state of travel in 2017 as Donald Trump becomes the president of the United States. There are a handful of things that could stir the pot, including the threat of global terrorism and the growth of the middle class around the world. But Sorenson highlighted the desire of some Americans most notably reflected by Trump's election victory to close off borders is one that requires his attention.

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Is Airbnb Catching Up to Traditional Hotels? | travelpulse.com

While the hotel industry may be wary of Airbnb's sudden emergence, a new independent analysis by STR suggests the short-term rental platform still has ways to go before it can be considered a legitimate threat to traditional hotels and resorts. STR examined hotel performance data alongside Airbnb-sourced data between December 2013 and July 2016 from 13 different markets, including Barcelona, Miami, Paris, San Francisco and Tokyo, among others, only comparing Airbnb data for listings that are comparable to hotels (shared accommodations were excluded from the analysis).

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Chip Conley's Airbnb experience: 10 key lessons |

How many chances do you get to disrupt an entire industry? I've been honored with the opportunity twice. In the mid-80's, I started a California boutique hotel company, Joie de Vivre, that created and managed 52 unique properties. After running the business for almost 25 years, I sold it with my eye on adventures outside of hospitality. I traveled. A lot. I launched a business to share my passion for world festivals. Then, four years ago, the young founders of Airbnb disrupted my plans with an offer I couldn't refuse. What was supposed to be a part-time consulting gig to help democratize hospitality turned into a full-time obsession with much more, and surprising lessons for this retired\" CEO. As I transition to strategic advisor after day to-day leadership on this innovative rocket ship, here's some of what I've learned:

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Cendyn Celebrates 20th Anniversary with New Brand, Product Repositioning

Hospitality software company Cendyn marked its 20th anniversary with the introduction of a new brand and repositioning of its comprehensive suite of products.

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New E-book by StayNTouch Explains How SaaS Technology is Transforming the Hospitality Industry

In a newly released e-book titled, The New Era of Hospitality: How the SaaS Movement is Transforming the Hotel Industry, Jos Schaap, CEO and founder of StayNTouch breaks down the complexities of Software-as-a-Service (SaaS) model for hotels and helps readers gain a deeper understanding of the potential impact on operations, collaboration, revenue, and guest service.

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Groupize Appoints Meetings Technology Industry Veterans to Fill Advisor, Executive and Board Positions

Groupize, the award-winning provider of innovative, simple meeting solutions today announced the appointment of Michael Boult as their newest board member, Todd Tyler as Advisor and welcomed Jay Reilly as their Vice President of Corporate Sales. While many meeting technology companies are laying off hundreds of employees, Groupize continues to expand their team to meet the continued demand for their unique platform.

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Hampton by Hilton's New 100% Hampton Guarantee

Hampton by Hilton revolutionized the hospitality industry when it introduced Hampton Guarantee, the first 100% Satisfaction Guarantee, and after extensive research, they're revolutionizing it once again by changing the idea of what guests can expect from a hotel experience.

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Cornell Study Examines Emerging Trends in Hotel Revenue Management

Revenue management professionals suggest that total hotel RM is the wave of the future and that, going forward, technology and data analytics will help enhance RM decisions in the hospitality industry. These are among the findings in a new study from the Cornell Center for Hospitality Research (CHR) based on surveys designed to determine how hotel RM practices have evolved over the past six years and where they are headed.

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Hyatt Regency gears up for a busy 2017

Global hotel group Hyatt Regency, part of Hyatt Hotels Corporation, shows no signs of resting on its laurels in 2017, with 22 projects in the pre-opening stages this year. 2016 saw the group open just 2 new hotels, so the coming year looks set to build on this by ten times as much. The Hyatt Regency already has 162 hotels worldwide, which is due to increase to 204 by 2020. The projects over the coming years will be in North America, Europe and Asia Pacific, the latter of which will count for the lion's share, with 17 hotels gearing up to open in the region. Two projects in Latin America will complement developments by Regency's sister brand, Park Hyatt, who are opening the Park Hyatt St. Kitts in this March. Africa will also be home to 2 new Regency hotels, and the Middle East will see 5 new hotels open over the course of the expansion.

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Nor1 Adds Mobile Based Confirmed Upsell Through Its eXpress Upgrade Product

Continuing its mission to provide upsell opportunities throughout the hotel booking lifecycle, Nor1 introduces eXpress Upgrade, which offers guests confirmed upgrades based on real-time inventory with pricing and merchandising through Nor1's patented PRiME engine and works seamlessly with all other Nor1 Merchandising Platform products.

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HSMAI Explores Innovative Solutions at Digital Marketing Strategy Conference

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at its premier HITEC Amsterdam. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website. The competition will take place as part of HITEC Amsterdam's pre-conference events on the afternoon of 28 March 2017 at the RAI Amsterdam Convention Centre. HoReCa.digital will serve as the exclusive Entrepreneur 20X sponsor at HFTP's inaugural HITEC Amsterdam.

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HeBS Digital Offers Hoteliers a Guarantee to Lower Distribution Costs by 20%

As part of a new promotion to help hoteliers improve profitability, HeBS Digital is offering a guarantee to lower distribution costs by 20%, with the purchase of a full-service website design and digital marketing package.

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What Will the Hotel Room of the Future Look Like?

EHL's \"Future of Hospitality\" contest participants came up with many thought-provoking ideas. Our panel of experts had great difficulty in selecting only one concept to use as inspiration for the next video in our \"Future of Hospitality\" series.

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aLoft Hotels Shaping Future of Hotel Design

When Marriott International, Inc. acquired Starwood Hotels and Resorts in 2016, the company also acquired all of Starwood's brands, including some of the younger, hipper properties that are so revered throughout the global hospitality industry these days.

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Let's Rise: Westin Hotels & Resorts Reveals a Powerful Rally-Cry for Travelers to Regain Control of Their Well-Being While on the Road

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today unveiled its first global brand campaign in more than five years, taking on the disruptions, distractions and unpredictability of travel and empowering travelers to embrace well-being as a way to regain control of their routines and be their best while on the road. The $30 million dollar, integrated advertising campaign called Let's Rise communicates Westin's commitment to its guests' well-being before, during and after their stay. Beginning today, the Let's Rise campaign will be featured in broadcast, digital, radio and out-of-home channels, with print placements to follow later this year. The Let's Rise mantra will also serve as an anchor for the wellness programs and partnerships that roll out for guests and associates throughout the year.

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious,

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PolyU Study Finds Guest Profile Matters for Hotel Bookings

When booking hotel rooms, guests with different profiles tend to choose different types of booking channels, with some preferring to book directly through the hotel's website and others choosing to use third-party websites or call centres, according to Assistant Professor Lorenzo Masiero and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers show that with knowledge of which customers prefer what channels, hotels can do more to maximise bookings through each channel.

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Rosewood Hotels and Resorts Reveals Asaya New Global Wellness Concept

Rosewood Hotels & Resorts today reveals Asaya, an innovative, integrative wellness concept firmly rooted in the belief in both self-acceptance and self-discovery. The Asaya experience fuses alternative therapies, lifestyle and nutrition coaching, educational wellness programming, fitness activities, specialized healing treatments, a dedication to pure, authentic ingredients, and thoughtful design. Guests will discover their own true course to personal wellness while acquiring knowledge from visiting experts, local practitioners and Asaya professionals whose teachings will enable them to continue their commitment to wellness outside the Asaya environment.\"Consciously and unconsciously, wellness is becoming more significant in our day-to-day lives, in the ways we work, eat, sleep and socialize,\" says Niamh O'Connell, group vice president - guest experience and wellness. \"Recognizing the gaps that exist in the luxury hotel spa arena, we created a concept that will help establish a foundation of well-being, offering fluid and flexible solutions to individual needs and evolve with the guest along their lifelong wellness journey.\" Upon arrival at Asaya's signature \"Wellness Ateliers\" the guest's bespoke experience will begin by collaborating with lifestyle coaches, nutritionists and therapists to design tailored experiences to fulfill specific goals. Offering an opportunity to socialize through wellness, an uncommon feature of Asaya will be its private Signature Suites or Villas which will cater exclusively to small groups of friends with dedicated treatment areas, hydrotherapy zones, and indoor and outdoor social spaces.In addition to individual treatments, visitors who wish to extend the Asaya experience may choose to stay in an overnight Asaya Suite with separate sleeping, living and therapy areas.A seamless flow throughout Asaya will include specially designed spaces for relaxation and reflection and private changing areas akin to the indulgent

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious,

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SpaSoft Adds Enterprise Functionality

STOWE, VT January 17, 2017 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces the general availability of the latest version upgrade for SpaSoft Spa Management System. Spas require critical operational data to maintain optimal business operating ratios and make key business decisions. SpaSoft now allows for larger spa operations with multiple locations to manage all of their spas from a single database. Now, management can access enterprise level reporting. Guests will experience better customer service with guest profiles shared among all of the member spas. \"Due to the competitive nature of the market, spas are highly focused on actionable data to manage their business, commented Michelle Young, Vice President of Sales and Marketing for Springer-Miller Systems. \"Spa directors need immediate access to their important data and analytics in order to make timely business decisions. SpaSoft Enterprise provides that competitive edge with actionable, enterprise level data.\" SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services to remove on-site hardware and connect spas in the cloud. In addition to powering SpaSoft Enterprise, SpaSoft Hosting Services can provide individual spas with greater security and back-up benefits and lower capital investments by removing expensive on-site hardware. With version 6.0, SpaSoft has eliminated all cardholder data through the use of point-to-point encryption and tokenization with partner payment processing systems. This eliminates SpaSoft from PCI Scope, helping spas to save money and time on their PCI Compliancy efforts and ensuring that guest cardholder data is protected. There are many more enhancements included in the latest version of SpaSoft. By continuing to invest in spa management technology, SpaSoft empowers clients to achieve greater business success and guest satisfaction. About SpaSoft and Springer-Miller SystemsSince i

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MyCheck Granted Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a U.S. Patent No. 9,477,995 B2 related to the system, device and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and the method of allowing a customer to perform self-checkout (using a unique, user-specific code or \"handshake\" between the guest's mobile device and the POS) at a real-world, non-virtual store, restaurant or other business establishment that the customer is visiting. The patented technology enables a customer to self-checkout their open table without requiring action on behalf of the business establishment.

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Brand Profile: Le Meridien

Since it was first created by Air France in 1972, Le Meridien hotel brand has marketed itself as a home away from home for travelers, a common claim that this brand works diligently to uphold. Le Meridien assumed its iconic name as a reference to the geographic coordinate lines that span the globea deliberate name to project the brand's aggressively international focusand it opened its first location in Paris, an eloquent and massive hotel of more than 1,000 rooms.

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Nominations now open for EyeforTravel's Start-Up Travel Awards 2017

Does your travel company have what it takes to succeed in travel? Is your app or product a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel awards taking place in San Francisco, April 24th 25 as part of EyeforTravel's San Francisco Summit.

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Nor1 Opens Las Vegas Office, Brings Pavan Kapur Onboard to Lead Global Gaming

Nor1, the leader in hospitality merchandising technology is proud to welcome Pavan Kapur as Senior Vice President of Global Gaming. Mr. Kapur will be responsible for the leadership of the Global Gaming team and driving sales of the Nor1 Merchandising Platform throughout the Global Gaming Industry. Mr. Kapur will oversee the opening of a Nor1 office in Las Vegas to address the strong demand for the Nor1 Merchandising Platform. These investments underscore Nor1's commitment to the Gaming industry and will allow Nor1 to extend its presence, service and support to their growing list of Gaming clients in Las Vegas and internationally.

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Mexican Tourism To Slow Down Thanks To Trump | tourism-review.com

Following the US presidential election, there will be a slowdown in the rate of international tourist arrivals in Mexico, which will grow by only 7 per cent per year, according to estimates by Anhuac University and the National Business Tourism Council focusing on the outlook of Mexican tourism. Just before the elections on November 8 last year, Francisco Madrid, a tourism specialist, asked industry bosses whether Mexican tourism would be adversely affected if Trump won the election, and 54 per cent answered yes.

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Honduran Tourism Expected To Increase 15% | tourism-review.com

Honduran tourism sector, better known as the \"chimneyfree industry,\" is expected to jump from 4 to 15% growth this year. The increase is projected to generate more than 800 million dollars in foreign currency for the country, according to estimates by officials of the Honduran Tourism Institute (IHT). The Honduran economy will get a billion-dollar contribution from the travel and tourism sector this year.

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Chinese New Year: Record-breaking Travel During The Celebrations | tourism-review.com

The Chinese New Year celebrations are approaching and this years' joyful time is set to become a record-breaking festival. Major jumps in both domestic and outbound travel are expected during the week-long holidays starting on January 27th. The Chinese are expected to make a total of 2.98 billion trips nationwide from January 13th to February 21st. This would represent an increase of 2.2 % year on year during the annual travel peak, known in China as chunyun.

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Tribe Hotel in Kenya embrace the cloud with Guestline solutions

Guestline solutions have been successfully implemented into Kenya, with The Tribe Hotel in Nairobi.

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Get Outside: These 13 Hotels Are Luring Guests Outside With These Incredibly Cool Things To Do | forbes.com

What's the point of a vacation if you're not going to really get out there and experience what the destination has to offer? If you're not going to put down your mobile phone, close your laptop and power down your tablet, why are you even there? You're not there because airports are fun. Or that you just enjoy throwing hard-earned money at a hotel that you don't even want to be at. You're there because you need to disconnect and re-energize, and you want to experience something fun and new to help you do that.

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EyeforTravel: The Digital Big Bang in Travel: Does Your Strategy Stack Up?

It seems Americans don't mind booking accommodations and airfare on small screens. According to research in 2016, 51.8% of travelers who booked trips via digital means will do so using a mobile device. That is up from 43.8% this in 2015. That is an impressive shift!

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Innovation: Stop Doing Obsolete Things | forbes.com

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. The topic of conversation was the hotel industry. Both men thought that the industry was stale and too homogeneous relative to the diversity of customers it sought to serve. The industry had largely been unaltered since the onset of hotel chains over half a century ago. As Levie put it, in this industry, people already think they have innovated if they have painted a grey wall green. They two men were plotting to change that. In 2008, they opened their first hotel, at Amsterdam Schiphol Airport, followed by one in Amsterdam City in 2009. Further hotels followed in subsequent years, in Glasgow, London, Rotterdam, New York and Paris. They called their budding chain citizenM; for mobile citizens.

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Four trends that will reshape marketing in 2017 | martechtoday.com

I've been a marketer and entrepreneur for more than 20 years, and each year seems to bring a new whirlwind of change. In 2016, social media grew even more powerful, dictating the news and shaping our public discourse. Chatbots and artificial intelligence started to gain traction and are opening entirely new avenues for brands to reach customers. And the shift to mobile continued to gain steam, with everything from ordering dinner to booking a vacation now done on smartphones and tablets. Marketers are racing to keep up, and 2017 is about to bring more changes. Here are four trends I see shaping marketing in the coming year:

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Mobile loyalty programs are the new modern currency | mobilemarketer.com

Engagement is a word you hear thrown around quite a bit these days. Brands and retailers are the first to ask, How can I better connect with consumers in a way that evokes a sense of loyalty and ensures that they will be back for more?

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Mobile Fuels Online Dominance in Europe

Brexit. Trump. Terror. Amidst all the remarkable headlines, here's one nugget you might have missed last year: 2016 was the last year in which offline transactions accounted for a majority of European travel bookings. According to Phocuswright's European Online Travel Overview Twelfth Edition, offline channels captured 51% of European travel bookings in 2016. But despite the continuing importance of traditional travel agencies in several countries, European travelers are increasingly using online channels including mobile devices to book their trips, and the offline share will slip steadily in the years to come.

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Joyce Wang and Tihany Design to Revamp the Mandarin Oriental Hyde Park, London

Mandarin Oriental Hotel Group's European flagship hotel, the Mandarin Oriental Hyde Park, London, will undergo a radical facelift that will take two years to complete. Plans were announced in December to refurbish the famous hotel, overhauling all 181 rooms and suites and giving the ballroom, restaurants and meeting facilities a soft refurbishment. The group will collaborate once again with renowned interior designer Joyce Wang, who has offices in London and Hong Kong and who was in charge of the recent renovation of the group's Hong Kong hotel. Famed hospitality designer Adam D. Tihany will head up the design of the spa and leisure facilities area of the London hotel.At 32, Joyce Wang has made a serious name for herself in a relatively short space of time. In the five years she has had her practice, she has undertaken fit-out projects in some of the world's most interesting buildings, including the Cantonese restaurant Mott 32, in the basement of Hong Kong's Standard Chartered Bank. For the Mandarin Oriental Hyde Park, Wang will oversee the conceptual design of the renovation and will take inspiration from the hotel's park-side location and from 1920's, the glamorous Golden Age of travel, combined with the existing building's royal heritage and reputation.

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The Quiet Room Label is Working on the Development of the First Global Quiet Hotel Room App

With the Quiet Hotel room app for Microsoft HoloLens you can experience different Soundproof products and the effect they have on sound reduction in hotel rooms. The client will not only learn about the soundproof products but will experience the exact sound reduction on each product. (built-in speakers)

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Experts Predict Last-Chance Tourism As Top Travel Trend For 2017 | forbes.com
Whether it's fatigue from 2016 or the changing political climate, the new year promises to be a banner year for travel with nearly one-third of American adults saying they are more likely to take time off this year compared to 2016, according to a recent AAA survey. Overall, 42 percent of Americans are planning to take a vacation in 2017 with most planning trips to the warm weather destinations in the U.S. and abroad. And while flight prices are predicted to be 8 percent higher than last year, they are still down 9 percent compared to two years ago, according to Hopper.

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Tewkesbury Park see revenue up by 30% following Guestline installation

Tewkesbury Park is a family-owned hotel, golf and leisure resort situated just off junction 9 of the M5, 15 minutes from central Cheltenham & Gloucester.

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IHG Challenges Brands to Address the Needs of the Uncompromising Customer in the Age of I'

Intercontinental Hotels Group (IHG) today launches its 2017 Trends Report - The Uncompromising Customer: Addressing the Paradoxes of the Age of I' - at the World Economic Forum (WEF) in Davos, Switzerland. The report highlights the uncompromising nature of today's customer who increasingly expects brands to deliver experiences that satisfy contradictory needs.

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Look To Book Travel Agent Rewards Program Celebrates 25 Years Of Loyalty With Special Anniversary Offers

Look To Book, Carlson Rezidor Hotel Group's global rewards program that offers simple online enrollment, fast points and great incentives for travel agents entered a milestone. The program, which celebrates its 25th anniversary, is planning special promotions and offerings throughout the year to reward members for their efforts.

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Shiji Announces the Acquisition of ReviewPro

Shiji announced the acquisition of a majority stake in ReviewPro, the leading cloud-based data and analytics provider of Guest Intelligence solutions for hotels. The investment was made by Shiji (Hong Kong) Limited, a wholly-owned subsidiary.

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Hospital And Hotel Leaders Advance Customer Experience | forbes.com

Perhaps the most important way executives uncover new innovative customer models is by learning from other industries. In the hospital and hotel industries there is a unique crossover and opportunity to learn new ways to advance the customer experience. No surprise that the word hospital' is at the core of the word \"hospitality.\"

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Hotels.com introduces new mobile concierge | hotelmanagement.net

Hotels.com has integrated a mobile butler into its application experience that offers a number of features courtesy of partnerships with OpenTable, Uber, delivery.com and Groupon. Available on iOS, Hotels.com Concierge is like having a local expert in the palm of your hand, according to the company, offering fast access to services such as transportation through Uber; on-demand food delivery through delivery.com; restaurant reservations through OpenTable; and activities through Groupon, with ticketing also coming soon.

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The 5 Most Extravagant Hotel Experiences In The World | huffingtonpost.com

Talk about #travelgoals. From your own personal submarine to on-demand fireworks, we've rounded up the world's most over-the-top hotel experiences. 1. A private pool at the Four Seasons Resort Maui at Wailea, Hawaii What's better than a beachfront infinity pool in Maui with a swim-up bar and underwater speakers? Having that pool all to yourself. For an entire evening, the Four Seasons Maui at Wailea offers exclusive use of its communal Serenity Pool considered one of Hawaii's best hotel pools no less as part of the resort's ultra- luxe Unforgettable Experiences program. If you can tear yourself away from swimming and drinking, take advantage of the customized multi-course sunset dinner, live entertainment such as a ukulele serenade and hula-dancing, and couples' massage, all of which are offered poolside. (From $5,000, not including accommodations)

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What to Expect from Global Hospitality Association HFTP in 2017

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has widely extended its global reach for this upcoming year. With leading industry events spanning three separate continents, five inaugural events and three new Digital Learning Day additions, HFTP has largely increased its scope of hosted events in 2017.

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Now Available for Download: HeBStrategy Q1 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the first in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q1 edition highlights key developments in the hospitality, travel, and digital marketing spaces, their impact on hoteliers and hotel management, and their influence on trends into 2017.

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The ultimate Linkedin cheat sheet [Infographic] | leisurejobs.com

Our ultimate Linkedin cheat sheet will help you quickly create the best possible Linkedin profile, maximise your online visibility, build your contact list or get contacted about a new job. Whether you're looking to find out the best Linkedin profile picture size, how to get the most secure password or simply starting from the beginning we've got you covered! Unless you've been living under a rock it's quite obvious that Linkedin is the place to be seen online when it comes to jobs and new careers. Did you know a person with a fully optimised Linkedin profile is 40 times more likely to receive job opportunities via Linkedin?! It's probably a good idea to get a sneaky head start over the job market by checking out our Linkedin Cheat Sheet (UK version). After all you are competing against over 350 million users...

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[Infographic] Millennials will book direct. Here's why:

Savvy, ambitious and loyal, the millennial traveller can spot a great deal across the ether - but what exactly can you do to catch their eye?

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Starwood Hotels Uses RLSA to Engage High-Value Travelers With Timely Ads | thinkwithgoogle.com

Starwood Hotels wanted to stay top of mind with loyal site visitors when they go online to find hotel rooms. To encourage these visitors to take the next step, the brand used remarketing lists for search ads (RLSA) to reach them at the moment they decide to book a room, leading to a higher ROI.

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Rezidor Continues Its Strong Progress With Investment In Nordic Flagships

The Rezidor Hotel Group announces long-term lease agreements of two landmark hotels in home markets that are critical to the group's Scandinavian heritage and identity: Radisson Blu Royal Viking Hotel, Stockholm and Radisson Blu Scandinavia, Oslo, Norway.

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The Hotelier's Wake-Up Call

No, I'm not talking about actual hotel wake up calls or polices or guidelines on automatic or manual wake-up calls. If you thought that's what you were going to find out here, then you have definitely hit on a wrong link. Besides, most travelers nowadays have smartphones with built-in alarm clocks to get them up in the morning, so traditional wake-up calls are something that are becoming a little bit redundant, if not going completely by the wayside.

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Head of Marketing appointed for Guestline

Guestline, providers of end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments, management companies and pub companies, are pleased to announce the appointment of Andy Craddock to the role of Head of Marketing.

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Scandic to offer digital newspapers and magazines to all hotel guests and visitors

From January 16, 2017, all guests at Scandic hotels will be able to enjoy complimentary unlimited access to more than 5,000 national and international newspapers and magazines on their mobile devices through the PressReader app. The initiative is another step towards strengthening the digital guest experience. Scandic will be the first hotel company in the Nordic countries to offer this service at all hotels.

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Study: Netflix now more popular than adult entertainment in hotel rooms | foxnews.com

When it comes to in room entertainment, a new study says that today's hotel guests may just want to Netflix-- without the \"chill.\" According to data from Enseo, a company that provides in room entertainment solutions for some of the world's biggest hotel brands like Marriott, more hotel guests are streaming a show or movie from Netflix in hotels that have axed pornographic video-on-demand (VOD) than ordering traditional adult-themed programming.

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Maestro PMS Acquires Strategic Software Assets of Navicom Inc. to Strengthen Integrated Guest Engagement Offerings

Maestro PMS, a leading provider of enterprise hotel management software for independent hotels, resorts and multi-property groups, announced it entered into a definitive agreement to acquire the guest feedback software and service assets of Navicom Inc. Navicom's widely installed online Guest Experience Measurement (GEM) system captures guest feedback and is a key tool for improving both operational and reputation management strategies. The system helps hotels learn more about their guests' on-site experience, provides insight into operational changes that improve the guest journey, and enables a prompt personal response by property staff.

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Virtuoso Best Of The Best: A Look At The Hottest Hotel Trends Awaiting Luxury Travelers This Year

Virtuoso, the global network of luxury travel agencies, has released the 2017 Best of the Best directory, featuring its exclusive collection of hotels and new experiential itineraries. The largest collection to date, with a record-setting 656 pages, includes 75 new properties, bringing the total portfolio to more than 1,150 hotels in 100 countries. Here are the top trends and insights seen among recent additions to the Virtuoso Hotels & Resorts collection.

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Hilton Joins TripAdvisor Instant Booking Marketplace

Hilton (NYSE: HLT) and TripAdvisor (NASDAQ: TRIP) today announced a partnership to make Hilton's portfolio of 13 world-class global brands accessible in the TripAdvisor instant booking marketplace. Beginning in early 2017, travelers around the world will be able to make a reservation at any Hilton property quickly and easily without leaving the TripAdvisor site or mobile app.

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Meet the Smart Hotels of the Future

As technology continues to advance, many everyday places and things are getting smarter. There are now smart phones, smart bicycles, and, of course, smart hotels.

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A World-Renowned Futurist Reveals The Hotel Of The Future | forbes.com

World-renowned global futurist Dr. James Canton envisions hotel experiences that include supersonic travel and DNA-driven spa treatments, so what can we expect in the next decade? Canton, a former Apple Computer executive, author and social scientist, worked in conjunction with Hotels.com, to present the Hotels of the Future Study at a recent conference in San Francisco. In the study he describes hotels with everything from RoboButlers and virtual reality entertainment to hotel restaurants based on gourmet genomics and the emergence of neurotechnology to make sleep more refreshing. Canton, who has advised three White House Administrations and over 100 companies, believes these megatrends will shape the future of the hotel experience and that the RoboButler is the change we will most likely see first. Although, he also notes that plans are already underway for a supersonic hyperloop route from Los Angeles to New York City. Canton kindly agreed to give Forbes readers a more in-depth look at his thinking. Below he weighs in on what all of this will look like and why we should embrace the next wave of technology.

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Hilton Garden Inn Recognizes Exceptional Performing Hotels and Team Members with 2016 Brand Awards

MCLEAN, Va. -- Hilton Garden Inn, Hilton's upscale global brand of hotels, has recognized Connie Pride Hotel of the Year Award winners, Hilton Garden Inn Raleigh/Crabtree Valley, NC (North America winner) and Hilton Garden Inn Kirov, Russia (International winner) for their outstanding achievements in 2016. Each year, the brand awards the Connie Pride Hotel of the Year Award to two outstanding properties worldwide. The prestigious Connie Award, named after Hilton founder Conrad Hilton, is award based on three key components:

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HSMAI to Honor HeBS Digital with Nine HSMAI Adrian Awards, Including Two Gold

Summary: HeBS Digital has been recognized with 9 awards from the 60th HSMAI Adrian Awards competition. The Adrian Awards honor outstanding achievements in advertising, public relations, and digital marketing in the hospitality and travel industries.

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The Cosmopolitan of Las Vegas Introduces Interactive Chatbot Personality to Amplify Customer Service

The Cosmopolitan of Las Vegas is pleased to announce the arrival of its resident mischief-maker, Rose, who will be introduced to select hotel guests today, Tuesday, January10, 2017. Rose is a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago. Rose's playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiringreflecting the distinct mystique of the resort and its guests. In alignment with the resort's spirited brand and market-leading creative, Rose will stray from robotic commentary and instead use her Cosmopolitan personality to engage guests. This allows for a higher-level of satisfaction for the customer experience as they can engage in real- time conversation via text message.

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Meet Rose, the Sassy New Bot Concierge in Las Vegas | travelandleisure.com

As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. When guests check in to the hotel, a front desk representative gives them a card that reads: Know my secrets. Text me, and I am the answer to the question that you never asked. The card also bears Rose's phone number, which you can text for nearly anything you might need during your stay. (In the background, staff of The Cosmopolitan are on hand to administer anything that Rose cannot.)

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37 Legendary Historic Hotels Inducted into Historic Hotels of America

Historic Hotels of America has inducted 37 historic hotels into membership in 2016. The oldest historic hotel inducted dates to 1789. Hotels nominated and accepted into the prestigious National Trust for Historic Preservation Historic Hotels of America program in 2016 range in age from 227 years to 51 years old. These newly inducted historic hotels represent 19 states and include Hotel Captain Cook, the first member hotel in the state of Alaska. Nine of the 37 historic hotels are listed in the National Register of Historic Places (see NRHP below).

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Chinese Tourists Avoid Switzerland Amid Terrorism Concerns | tourism-review.com

Chinese visitors in Europe are looking for other destinations rather than Switzerland. The main reason is the concern about terrorism, which is why their focus has been redirected to regions in eastern and northern Europe. The developments in China in 2016 have taken the Swiss travel industry by surprise. As fast as the overnight stays booked had risen in the years before, there came a surprising shift. Chinese tourists seem to prefer different destinations.

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After Significant Growth Across Europe, SnapShot Expands To The United States

Berlin-based SnapShot, a big data and analytics company, which released its flagship product, SnapShot Analytics, in early 2016, is expanding to the United States. SnapShot Analytics is a powerful tool that allows hotels of any size to interpret their performance by combining data from PMS, RMS, CRM, Reputation aggregators, Social media, website statistics and more into one simple to use dashboard.

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Discover everything about the Apprenticeship Levy' special London HOSPA meeting on 17 January 2017

HOSPA - the UK's leading educational organisation for hospitality professionals involved in Financial Management, Revenue Management, Marketing and IT will be hosting a special Finance meeting in London on Tuesday, 17 January 2017 on 'Everything you need to know about the Apprenticeship Levy'. It is a follow- on from the much-in-demand 'Apprenticeship Levy' Technical Update presented by Annette Allmark of performance and talent management consultancy, People1st at HOSPA's November HOSPACE2016 Conference and Exhibition.

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Spas of America's Top 100 Spas of 2016

Santa Monica, California -- Spas of America, the No. 1 spa and wellness travel website, today unveiled its annual ranking of the Top 100 Spas of 2016, based on consumer behavior on its website.

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Hotels eye high tech, high touch move to firm up business | enterpriseinnovation.net

Changes in consumer expectations for fast Wi-Fi, helpful guest assistants and loyalty rewards have prompted the hospitality industry to invest in technology that enhances the guest experience and provides added convenience for smartphone check-in, location-based offers and services and digitally-enabled loyalty programs. Results of the global Zebra Hospitality Vision Study show that 77% of hotels/resorts surveyed worldwide are expanding Wi-Fi coverage, to help move staff to mobile computers for more guest interaction, expand location services for guests and deliver reliable wireless access.

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Hospitality in lodging industry begins at entry level | tulsaworld.com

Pleasing people is part of Ethorn Bullard's personality. It also is his job. As a valet supervisor at the historic Mayo Hotel, Bullard meets, greets and facilitates, taking pains to carry the conversation as skillfully as he does baggage.

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The Best (and Worst) Hotel Rewards Programs For Every Traveler | thrillist.com

Unlike major airlines, which usually don't give two shits about customer loyalty, hotels have actually made an effort over the past year to improve the value of their rewards programs. Two-thirds of hotel chains last year offered more reward dollars per dollar spent than in the year before. Stiff competition will do that (looking at you, Airbnb). And while better rewards might entice you to check into a legit hotel instead of some random dude's spare room, which hotel you pledge loyalty to depends on a lot of factors.

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HSMAI Honors Randy Smith and Melanie Brandman with Lifetime Achievement Awards

The Hospitality Sales & Marketing Association (HSMAI) is pleased to announce the recipients of the 2016 HSMAI Lifetime Achievement Awards. Randy Smith, Chairman & Co-Founder, STR, will be honored with the 2016 Albert E. Koehl Award, and Melanie Brandman, Founder & CEO, The Brandman Agency, has been selected as the recipient of the 2016 Winthrop W. Grice Award for Public Relations.

LodgIQ & HSMAI Forge Revolutionary Partnership

Unique partnership for HSMAI will heighten educational programming globally

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New York hotel shrinks rooms down to create micro-hotel

Conceptual New York design studio AvroKo has created the interiors of a thoughtful yet innovative new boutique hotel in the city's old Printing District, an industrial neighbourhood close to SoHo. The concept of the Arlo Hudson square is that of a \"micro-hotel\"; 325 small rooms whose beds range from double beds to bunk beds, catering to what the Arlo hotel group calls \"urban explorers\". At 15m2, the rooms are half the size of a standard hotel room.

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Travel is the Secret to True Happiness

Whatever type of holiday you prefer whether it's a 5-star luxury beach villa or a cosy bed & breakfast tucked away in the countryside it's a truth universally acknowledged that travel makes us happy.

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Forbes Travel Guide Launches Star Coach, New Hospitality Training App Using Innovative Voice Analysis to Help Improve Guest Experience

Forbes Travel Guide, the global authority on luxury hospitality, has launched Star Coach, a mobile application for Android and iOS providing a behavioral simulator that helps hospitality staff enhance their interpersonal skills to improve the guest service and experience. Utilizing proprietary and proven voice analysis technology, the smartphone and tablet-based training tool analyzes interactions with virtual guests to determine the service provider's emotional effectiveness, mindset and confidence.

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Check In. Work Out. Element Hotels Strengthens Fitness Offerings

Life on the road has never been fitter. Marriott International, Inc. (NASDAQ: MAR) today announces that Element Hotels, the company's eco-innovation lab, is planting new roots in the fitness space and promising guests even more ways to stay active, healthy and happy while on the road. While the game-changing brand already offers amenities like natural saline swimming pools and spacious fitness centers, Element is now upping their fitness game with partnerships with Your Trainer, MiiR Bikes as well as a re-launch of their beloved kinetic bikes, which allow guests to power their devices as they pedal!

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Dream Hotel Group Launches Master Chain Code DZ On Global Distribution Systems

Renowned hotel and brand management company Dream Hotel Group, home to Dream Hotels, Time Hotels, Night Hotels, The Chatwal and Unscripted Hotels, announces the consolidation of all brands under one master chain code DZ on the Global Distribution Systems (GDS), bringing the company firmly to the forefront of big brands in the 4-star upper upscale segment.

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FCS Launches New Corporate Website with Streamlined Solutions and Enhanced Functionality

FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of a fully redesigned corporate website aimed at providing visitors with all the tools needed to learn about the latest offerings in hotel operations technology. The new website features a restructured and streamlined grouping of FCS' comprehensive solutions portfolio that clearly demonstrates how each one functions to maximize efficiency within a specific area of hotel operations. Together, they work to provide total guest satisfaction across a property's range of guest services. Along with updated product information and videos, the website also offers valuable insight on the newest additions to the FCS portfolio: FCS Enterprise Reporting and CosmoPMS. The FCS Enterprise Reporting solution is designed to provide detailed insight into guest behavior, while CosmoPMS serves as a full service, Cloud-based PMS solution for hotels.

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Data Proves Branded Hotel Vanity Sites Are Effective

It's been an ongoing mission of the major hotel brands to convince hotel management companies and hotel owners to \"retire\" their vanity websites. In fact, this has been going on for the last 15 years and the efforts have had marginal success for the brands. However, the brands have recently stepped up their efforts with more \"forceful persuasions\" this time around and have decided to pull out all stops in their efforts.

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Tambourine releases DOSM Checklist for 2017

2017 is going to be a game changer for hotel DOSMs.

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Trends To Expect In The Travel Industry In 2017

2016 was chaotic, adventurous, disruptive or productive - it depends on who you ask. If you ask the players in the travel industry however, you're likely to get an \"Oh! It was great\" response laden with a smile or two.

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Hotel Trends for 2017

Every year, trends sweep across the global hospitality industry, bringing big changes for the business, operators, and the travelers that patronize their establishments. This year will be no different.

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