Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news - inspire marketing

2018

October

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More than 500 hotel websites have local guidebook

Our.Guide offers unique software for every hotel website. It is a unique solution that has numerous advantages for every type of accommodation providers. It is considered to be number one of local widgets in the industry that helps to attract the new hotel guests and provides lots of information.

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Meyer Jabara Hotels Retains Management of Marriott Stamford Hotel Under New Ownership

[Danbury, Conn., October 22, 2018 ] Meyer Jabara Hotels (MJH) will remain property manager of the Marriott Stamford hotel downtown following its recent sale by HD Realty Associates LLC to a prominent, multi-strategy Manhattan investment group. MJH has successfully served as the property manager for more than 20 years.

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Wellness Now a $4.2 Trillion Global Industry with 12.8% Growth from 2015-2017

The global wellness industry grew 12.8% in the last two years, from a $3.7 trillion market in 2015 to $4.2 trillion in 2017, according to an in-depth research report, the 2018 Global Wellness Economy Monitor, released today by the nonprofit Global Wellness Institute (GWI). This all-new data on the ten markets that comprise the global wellness economy provides fresh evidence that wellness remains one of the world's biggest and fast-growing industries.

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Five Charts: Why Users Are Fed Up with Digital Ads

While many people understand that advertising is a necessary burden that comes with viewing free content, the current state of digital advertising is still annoying a lot of folks, according to several studies. 

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Google testing new hotel search experience on desktop

With the user in mind, Google's new desktop experience is as user-friendly as ever, with a cleaner and enhanced modern look as well as newly updated features.

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Are Pre-Fab Hotels The Future Of Hospitality?

With the cost and improved quality of construction, combined with the sprint to open doors sooner, many hoteliers are now leveraging an emerging trend in pre-fab construction. That is according to panelists at the Stack and Stay panel at CREW Network Convention and Marketplace.

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Getting The Customer Experience Balance Right: A Dallas Hospitality Icon Shows The Way

Achieving a successful balance at your business between the old and the new-between tradition and revitalization-is a tricky part of customer experience design and execution. If a business doesn't ever change things up, it will soon fall out of step with the changing desires of new generations of customers, and even disappoint existing customers who look for a bit of a change from time to time.

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Self-Driving Hotel Rooms May Soon Become a Reality

The Autonomous Travel Suite integrates transportation and hospitality though a driver-less, mobile suite offering door-to-door transportation service in between the traveler's home and destination. Within a compact hotel room environment, the suite is equipped with basic sleeping, working and washroom functions, allowing the guests use their travel time more efficiently and productively. Using Autonomous driving technology, the travel suite brings you to multiple destinations working as your personal vehicle and mobile hotel room.

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Silver Reef Casino to Implement KEYPR's Guest Experience and Management Platform

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system will soon deploy at Silver Reef Casino in Ferndale, Washington.

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Exploring Three Major Trends Driving The Hospitality Industry

The dynamism of the hospitality industry requires hotel organizations to invest in solutions that create personalized guest experiences and augment guest loyalty. The contemporary needs, desires of guests (authenticity of destination experiences, eco-conscious facilities, increasing demand for adventure) have led to the emergence of trends to improve guest relationships and stay competitive. The rapid advances in technology continue to revolutionize guests' preferences and habits in terms of choices and reservations

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Mobile Learning Technology Firm, Boost, Receives Significant Investment From eCole Hoteliere De Lausanne

Boost, a leading mobile learning solutions provider for the Hospitality industry, announces a partnership with ecole hoteliere de Lausanne (EHL) that will see the Swiss hospitality management university make a strategic investment into the mobile technology learning firm. This will allow Boost to continue to build its presence across the world of hospitality, expanding its suit of mobile learning solutions as well as tap EHL's expertise built over more than one hundred years. Boost's platform leverages mobile technology to provide a holistic team management system that brings together mobile learning, messaging, communication, recruitment (including assessment), measurement and organisational capabilities under a simple-to-use mobile umbrella.

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OpenTable Pilots Centralized Reservations for Hospitality Groups on GuestCenter

OpenTable, the world's leading provider of online restaurant reservations and part of Booking Holdings, Inc. (NASDAQ: BKNG), today unveiled the pilot of a new centralized reservation feature for restaurant groups within its flagship product, GuestCenter. This new reservation view is the first in a suite of features designed to streamline operations through group-level tools for planning, management, and business intelligence; all in one dedicated group platform.

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Could The Hotelier Coin Be The Answer To Revamping The Hospitality Industry?

What if a hotel you had booked knew whether you liked a glass of red wine, knew your preference for a particular beer or if you had a liking for a cream tea without having to talk to them, and all through a digital profile?

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7 Important Truths About Guest Messaging In Hospitality

The adoption of guest messaging in the hospitality industry is no longer a matter of if, but when. In an industry built on providing great guest experiences, it's only logical that SMS and messaging apps such as WhatsApp, Messenger and WeChat will soon be adopted at scale.

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Video: Marriott's New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Merging three different loyalty programs into one isn't the only tricky technological feat that Marriott International has had to pull off following its $13.3 billion acquisition of Starwood Hotels & Resorts.

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Booking.com Reveals 8 Travel Predictions for 2019

Leveraging its unique position as a travel and technology leader, Booking.com, the global leader in connecting travelers with incredible places to stay, has delved into its unprecedented insights from over 163 million verified guest reviews and research from 21,500 travelers across 29 countries, to reveal eight travel predictions for 2019, giving an exclusive peek into the crystal ball of what travelers can expect in the year ahead.

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The Peabody Memphis Installs Aptech PVNG Cloud Accounting to Simplify Processes

PITTSBURGH - Aptech Computer Systems announced that The Peabody Memphis upgraded its back office financial system to cloud-based PVNG Enterprise Accounting to simplify accounting operations and safeguard data in the cloud. The landmark 464-room Memphis luxury hotel was named the 2018 'Best Historic Hotel' in USA TODAY's 10Best Readers' Choice Awards. Aptech is the leading provider of hospitality business intelligence, budgeting and forecasting, and enterprise hotel accounting software systems. Click here for more on Aptech's products and services.

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The Hilton Effect: As Hilton Nears 100-Year Milestone, New Research Uncovers World-Changing Impact

As Hilton heads toward a milestone 100th anniversary in 2019, best-selling author and Stanford Business professor Chip Heath will unveil the impact the first global hotel company has had around the world in a new book titled The Hilton Effect. Business author Karla Starr joined him in the examination of the company founded by Conrad Hilton, a dreamer who aspired to create much more than just a comfortable place to sleep.

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\"If You're Not On That Channel, You're Ceding Your Business To An Ota\"

Hotels need metasearch.

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The Google Travel Lowdown: Hotel Location Scores, Search Evolution And More

It's a big year for Google. The search giant has just turned 20 and to celebrate has announced a number of new features that confirm Google's influence over how we operate online shows no sign of waning.

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Remington Hotels Selects OpenKey For Independent Portfolio

DALLAS, TEXAS (October 17, 2018) - Remington Hotels, a leading independent hotel management company today announced a portfolio-level partnership with OpenKey, the industry standard for universal mobile key in hotels. The eight largest third-party manager in North America, Remington Hotels provides top quality service in the areas of property management and condominium hotel management with over 40 years of experience in the hospitality business.

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Google Pursuing '24/7 Online Travel Agent' Model

Google is aiming to become a \"24/7 online travel agent\" as consumers become increasingly curious, demanding and impatient.

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Reforming Hospitality Education To Fulfill The Industry Expectations: A Case Of Universiti Utara Malaysia

At present, the study of hospitality is deemed important because it is a significant industry in the service sector. According to the World Travel and Tourism Council, the hospitality industry is estimated to acquire a total of 262.6 million jobs present in the global workforce by the year 2017 and being one of the most volatile industries globally. Hence, there is an increasing need for the hospitality education sector to provide sufficient manpower to meet the demands of this dynamic industry. While there has been an increased emphasis on hospitality programmes which offer a wide range of courses worldwide, there is insufficient review if the present hospitality education curriculum meets industry expectations.

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Marriott's New Reservations System Could Be Its Secret Weapon in Direct Booking Wars

Merging three different loyalty programs into one isn't the only tricky technological feat that Marriott International has had to pull off following its $13.3 billion acquisition of Starwood Hotels & Resorts.

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New Study Reinforces Guestline's Development Of Hotelier And Guest Centred Systems

Many of today's Property Management Systems (PMS) suffer from poor levels of integration and a lack of support for hoteliers, a new report published this month has claimed.

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Five Leading Hotel Executives Share How Technology and Data Are Used in Hotels

Local Measure, the leading customer intelligence platform for hospitality and tourism, released \"Technology and the Guest Experience: Views from Five Luxury Hoteliers,\" a new eBook that brings together interviews from senior level executives at luxury hotels discussing how technology has impacted the guest experience and where the guest experience is moving to in future. The ebook includes exclusive interviews with Christian Clerc, President, Worldwide Hotel Operations, Four Seasons Hotels and Resorts; Ana Brant, Director, Global Guest Experience & Innovation, Dorchester Collection; Radha Arora, President, Rosewood Hotels & Resorts; Ian Wilson, Senior Vice President of Non-Gaming Operations, Marina Bay Sands; and Laurent Delporte, luxury hotel expert and industry consultant.

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A Free Guide to Selecting the Best PMS for Your Hotel this Budget Season

Hotel Tech Report has released the free 2019 Guide to Selecting a New Property Management System to help hoteliers save time and make better decisions this budget season. With more than 400 PMS vendors globally it is extremely difficult for hoteliers to know which vendor best suited for their needs.

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Vizergy Digital Marketing Named 10 Fastest Growing Google Solution Provider of 2018

Vizergy, the hospitality industry's leading provider of digital marketing software and services, has been named one of the 10 Fastest Growing Google Solution Providers of 2018, according to Silicon Valley Review. This recognition not only reaffirms Vizergy's success in strategic vision and product development but also solidifies its market position as the best technology platform for the hospitality industry. The announcement of this prestigious award follows CIO Review naming Vizergy one of the 20 Most Promising Web Development & Marketing Platforms in 2017.

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The Reach Of Otas Can Be Addictive

The arrival of E-commerce has transformed the way hotels sell rooms and online sales have become a crucial part of the business. With the industry being dynamic and trends continue to change every year, in this interview Franco Sterl talks about E-commerce trends, the threat of OTAs and the direct booking landscape.You have been in the business for the past ten years. What is the biggest change you have seen? The biggest change in the last years is related to technology and automation. Unfortunately, the hotel industry has always been quite slow in adapting new technologies and being at the forefront of innovations. This is now changing. More and more hotels and chains are counting on new systems, technologies and innovative concepts to enhance the digital guest experience and to let travelers interact in modern ways with their brand. Nowadays, it is not only about offering a good in-house experience, it is about offering a great and unique experience throughout all stages of travel, including the booking process! How do you picture the future of independent hotels in the online environment?All great innovations and new technologies require a substantial investment of time, money, knowledge and manpower. From my perspective, these are the biggest pain points of individual hotels when it comes to digital innovations and solutions. I am sure that more and more solutions will be tailored to the specific needs of individual hotels. The potential is huge!Which are the most important E-commerce trends for 2018 that hotels should be aware of? In my opinion, there are two important trends to be aware of: Personalization and \"Mobile is key\". Modern travelers expect a personalized experience and want to feel unique. To fulfil this need, hotels must rely on digital solutions, on solid/high-quality data warehousing and on well-trained staff. A well-balanced combination of these elements is the key to success for hoteliers. Hoteliers have to offer guests a seamless and unique mobile experience. This may sound old-fashioned, but reality shows that a lot of hotels don't even have a dedicated mobile version of their website. Everyone in the industry needs to understand the growing importance of mobile device usage.You are now 100 days in your position. How are you planning to expand WorldHotels' digital marketing capabilities? When I started, my first priority was to build up a strong E-Commerce team with a global setup to serve our hotels with knowledge, guidance and local expertise. The consultants now work closely with our hotels to get the maximum out of their websites and booking engines. We recently finalized our brand-new E-Commerce solution for hotels, which focusses mainly on the following areas: Web Audits, Consultation, Search Engine Optimization, Search Engine Marketing, Conversion Rate Optimization and modern tracking tools to convert traffic into bookers. What do you expect the OTA and the direct booking landscape to look like in 2020? I am sure that the landscape will look more balanced. OTAs will still play an important role in the digital distribution world, but the share of direct bookings will recover. The latest developments and studies have proven that the fight against increasing dependencies on third party distribution suppliers is yielding positive results. Hotels need to keep focusing on their own strengths and channels. This is the only way to escape this vicious circle.

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RateGain and Hotelogix join hands to help hotels with real-time distribution

Noida, 16/October/2018: RateGain, a leader in providing cloud-based distribution solutions and Hotelogix, a globally trusted cloud-based Property Management System provider have announced a technology partnership to help hotels across the world distribute inventory in real-time.

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Pan Pacific Hotels Group Expands Feedback Management Efforts To Improve The F&B Experience With TrustYou Restaurants

Munich/Singapore, 16 October 2018 - Singapore-based Pan Pacific Hotels Group, which manages Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts decided to expand its feedback management efforts beyond hotel reviews and collaborates with TrustYou for their portfolio of restaurants. The group now integrates TrustYou Restaurants to manage all reviews that are submitted based on the experience guests had in one of their many restaurants across the globe. TrustYou's feedback platform helps to collect, analyze and manage reviews through easy-to-use dashboards to improve the online reputation across the web and increase bookings.

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Yatra Introduces 'Flexi Stay' at Hotels in India

Yatra.com, one of India's leading online travel companies, has launched 'Flexi Stay', a unique feature, aimed at disrupting the travel industry in India. Yatra Flexi Stay, allows customers to book budget and premium (4/5 star) hotels with ANYTIME CHECK-IN / CHECK-OUT, while only paying for the time-based usage of the room. Launched in September, 2018, it is currently being offered in two of India's largest metros - New Delhi & Bangalore, and two key religious towns - Shirdi and Tirupati. The feature combines proprietary cutting-edge technology with flexible booking and pay-per-use pricing strategies, to make for a platform that is simultaneously beneficial to end consumers as well as hoteliers.

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Bermuda And Airbnb Partner To Offer A Seamless Vacation Experience

Airbnb and the Bermuda Tourism Authority (BTA) have partnered to streamline and enhance the on-island vacation experience. This fall, the BTA will begin marketing the destination across Airbnb's channels, reaching a vast audience of potential visitors who favour vacation rentals. As part of the island's Vacation Rentals Act 2018, Airbnb will collect the new 4.5 percent visitor fee on vacation rentals from guests staying at Bermuda Airbnb listings, offering a frictionless transaction for guests and hosts. The new partnership is part of BTA's ongoing efforts to support Bermuda's entrepreneurs and grow the island's tourism industry in impactful ways.

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Independent Hotels Must Invest In Social Media

It won't come as any great revelation that social media plays a crucial role in today's competitive hospitality market. You know this already.However, for many independent hotels, social media is at best a peripheral activity that is paid attention to on an ad hoc basis. Social media does not form a key pillar of the sales and marketing plan for these hotels, and they are more likely to voice concerns about how difficult it is to measure return on investment in social media marketing. We're sympathetic to this. It's natural that when you' re working with a limited budget and smaller resources than larger hotel chains that it would be difficult to justify the investment - both in terms of time and money - into social media.

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Serenata CRM is partnering with MEININGER Hotels

Serenata CRM, the specialist for customer relationship management (CRM) and E-marketing, and Berlin-based MEININGER Hotels will be working together in future. Within the framework of this partnership, the MEININGER Group will be using the multiple award-winning Serenata CRM Suite for its B2C activities. For its B2B activities the rapidly expanding hotel group - which is also active in the hostel segment - will also be using Serenata's Business CRM, which can be integrated into the CRM Suite through an add-on application.

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StayNTouch Partners With Event Temple To Integrate Hotel Sales and Catering CRM With Rover Property Management System

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with Event Temple and has successfully integrated its Rover Mobile Property Management System (PMS )with Event Temple's hotel sales and catering CRM. Event Temple is a modern hotel sales and catering CRM software platform based in Vancouver, BC, Canada that specializes in CRM, sales, catering and event management software for both select and full-service hotels and conference centers.

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How to encourage the hotel guests to stay at your hotel using a website widget?

Our.Guide SaaS solution is a revolutionary software that is dedicated to every hotel owner. It is easy to use and has numerous advantages for the hotel guests as well as the hotel employees. We believe that this solution will help you to put your hotel in front.

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Nor1 Partners with SLS Las Vegas to Optimize Upsell Revenue and Enhance Guest Experience

Santa Clara, CA and Las Vegas, NV - SLS Las Vegas Hotel & Casino has signed an agreement to begin utilizing the entire Nor1 Merchandising Platform Product Suite to actively engage their guests throughout their journeys. The Nor1 Merchandising Platform Product Suite is designed to deliver intelligent, personalized, compelling offers to the right guest at the right time and at the right price and includes eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, and eReach, all powered by Nor1s patented, dynamic decisions intelligence engine PRiME. \"We are extremely excited to partner with SLS Las Vegas to use our entire Nor1 Merchandising Platform at their distinctive luxury resort and casino,\" stated Pavan Kapur, Nor1's SVP of Global Gaming. \"The ability that our full product suite provides includes the right upsells at the right times during the guest journey, when the guest is contemplating how to make their trip more enjoyable and they're most ready to spend their travel dollars, which is key to enhancing guest experience and maximizing revenue.\" \"The Nor1 Merchandising Platform provides us with the decision intelligence and easy-to-use tools we need to provide smart, personalized, compelling offers to our guests for our premium rooms and services, as well as our on-property amenities such as Restaurants, Spa, Entertainment, and Gaming,\" said Brian Christensen, VP of Revenue Management, SLS Las Vegas. \"Being able to present these opportunities to our guests at the most appropriate times, in a manner that enhances our guests' experiences and satisfaction while maximizing our revenue is a great win-win for all.\" About Nor1, Inc. Nor1 is the leader in hospitality upgrade, up-sell, and merchandising technology. Headquartered in Silicon Valley with offices across the world, Nor1 provides data-driven pricing and merchandising products that maximize incremental revenues for Hilton, IHG, Radisson Hotel Group, Accor, Wyndham, and other global hotels and resorts. Nor1s real-time pricing and merchandising intelligence engine, PRiME, powers eStandby Upgrade, eXpress Upgrade, CheckIn Merchandising, eReach, and eDirect to recommend the most relevant upgrade to the right guest at the right time for the most optimal price. Our investors include Concur Technologies, Goldman Sachs, and Accel Partners. For more information, please visit www.nor1.com. About SLS Las Vegas SLS Las Vegas is an all-encompassing resort and casino with 1,615 guest rooms and suites in three distinctive towers, over 95,000 square feet of flexible meeting space and a collection of acclaimed restaurants, bars and entertainment venues. The inviting casino occupies 60,000 square feet and features approximately 600 of the latest slot and video poker machines complemented by more than 50 classic table games. An impressive selection of culinary and cocktail offerings include Bazaar Meat by Jose Andres, named \"Best Restaurant in Nevada\" by Business Insider; Katsuya; Cleo; Umami Burger, Beer Garden & Sports Book; 800 Degrees Neapolitan Pizzeria; Northside Cafe & Chinese Kitchen; The Sayers Club; and The Perq. The resort is also home to The Foundry, an intimate, live entertainment venue. Additionally, SLS houses a sports book operated by global gaming leader, William Hill. For more information about SLS, please visit slslasvegas.com and stay connected on Facebook, Twitter and Instagram. MEDIA CONTACTS Nor1, Inc.David Hallmanmedia@nor1.com SLS Las VegasThe Publicity LabSLS_PR@thepublicitylab.com

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Meli Hotels International, Among The Most Influential Companies In Social Media

The importance of social media in corporate reputation and business performance in the hotel industry is beyond dispute. Well aware of this, Meli Hotels International (MHI) has implemented an extensive social media communication strategy through all its corporate and hotel brand profiles.

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How enhance hotel guests experience in 7 days?

Hospitality is a very important in a travel industry. The hotel owners should do everything in their power to provide the highest excellence accommodation and offer professional facilities. Nevertheless, it is worth to not forget about guest satisfaction and this article will tell more about improving guest experience.

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Amazon Travel will be back, expert tells ABTA delegates

Watch out, Amazon will be returning to travel, delegates were told by a technology expert at this year's ABTA Travel Convention. Speaking on the first morning of the conference in Seville, PhoCusWright founder Philip Wolf predicted: \"Amazon Travel is coming.\"Amazon dipped its toe in the travel market back in 2015 with Amazon Destinations but pulled out just months later.\"They would have learned a lot from that,\" said Wolf. \"They have so many customers and if they can get into pharmaceuticals and groceries, they will get into travel.\"

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Marriott's Merger of Hotel Rewards Programs Tests Members' Loyalty

Ben Greenstein didn't expect to spend more than four hours on the phone over three days just to redeem points for a hotel booking in Boston.

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TrustYou Releases Comprehensive New eBook As A Hotel's Complete Guide To Revenue-Generating Feedback Management

TrustYou, the world's largest guest feedback platform, announces today the release of its most recent eBook: The Ultimate Feedback Guide - Everything Hotels Need to Know to Make a Strong Impact. The eBook was written for independently managed hotels. It provides an in-depth analysis of the term \"feedback\" and its ramifications, as well as the best ways of leveraging their hotel's reputation in a highly competitive industry.

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Forget the Minibar. At Fancy Hotels, the New Thing Is the Maxi-Bar

Hotels are turning to new bar experiences as a means to keep luxury customers on their toesand increase favorable food and beverage margins, while they're at it.

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Hotel investment strategies in Sub-Saharan Africa evolve, as hotel trading gradually improves - JLL Reports

High supply growth during the past five years has placed pressure on hotel performance in Sub-Saharan Africa, yet the outlook in the medium term is positive, with a more sustainable pipeline and stronger demand fundamentals. This is one of the interesting facts presented by Xander Nijnens, Executive Vice-President, Hotels & Hospitality Group, JLL Sub-Saharan Africa, at the forum attended by leading local and international hotel investors in Africa. Nijnens says that investors in the hotel sector in Sub-Saharan Africa are positive about the outlook for the sector, yet they also acknowledge that finding suitably yielding opportunities is more difficult today. Investors are increasingly looking at niche segments, new secondary markets and value-add acquisitions to reach their return targets.

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Fleming's Hotels implements best-in-class hotel CRM platform, Cendyn's eInsight, across their hotel group

Thursday, October 4, 2018 - Frankfurt, Germany - Fleming's Hotels, a modern leader in the business & leisure hospitality marketplace in Germany, has selected Cendyn, the leading hotel sales, and CRM provider, as the group's CRM technology partner.

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Best Western Hotels & Resorts Unveils Three New Hotel Prototypes

During today's general session at the 2018 Best Western North American Convention and Global Conference, Best Western Hotels & Resorts unveiled three new prototypes that will modernize its Best Western, Best Western Plus and Best Western Premier brands. The move comes on the heels of the company's award-winning brand refresh, which began in 2015 and unveiled a fresh new look for the hospitality giant, along with an extensive brand portfolio.

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Nor1 Opens Denver Office to Meet the Growing Demand for Its Industry-Leading Hospitality Upgrade, Upsell, and Merchandising Platform

Santa Clara, CA and Denver, CO

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It's All About the Images [Infographic]

The old adage that a picture is worth a thousand words continues to hold true in the digital age. Across online platforms, images have been proven to boost performance and engagement.

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Le Meridien Launches Scent of Summer with MALIN + GOETZ

Paris-born Le Meridien Hotels & Resorts today introduced a new signature scent by MALIN+GOETZ exclusively for the brand, capturing the elusive sentiment of summer with a nostalgic nod to the glamorous travel of the 1960s. Aptly named LM002 for airplane tail numbers, the alluring scent will be featured in the public spaces of more than 100 Le Meridien Hotels globally and will be available to purchase as a candle beginning today.

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The Leading Hotels of the World Reveals Renovated Leaders Club Loyalty Program

The Leading Hotels of the World, Ltd today unveiled its renovated Leaders Club loyalty program. The redesign was inspired by current members' interests and amplifies relationships curated by Leading Hotels between likeminded curious travelers and independent hoteliers. The result is a more flexible Leaders Club program that recognizes and rewards members for their loyalty and provides upgraded benefits and exclusive access to the portfolio's more than 400 independent luxury hotels worldwide. \"We co-created this program with our most loyal members to ensure we continue to offer the amenities they love while also introducing new features and benefits they expressed were most important to them,\" said Shannon Knapp, Vice President & Chief Marketing Officer of The Leading Hotels of the World. \"The program was designed as a club for curious travelers who seek remarkable, authentic experiences and the hoteliers who craft them. Leaders Club elevates this relationship and delivers truly differentiated on-property experiences and rewards. Additionally, it ensures that at any Leading Hotel a member visits, they are recognized for their membership and can unlock richer rewards with greater loyalty. We are excited about the launch of this new program that will celebrate individuality and reward our members for choosing the uncommon path.\" Program Overview: More of What Our Members Love with Leaders Club PointsEffective immediately members will begin to accrue Leaders Club points on up to three rooms per reservation that can be applied towards stays at Leading Hotels' portfolio of individually-branded properties in more than 80 countries. Leaders Club will continue to deliver the benefits members have come to enjoy and expect such as opportunities for room upgrade priority at arrival, early check-in and late check-out, daily continental breakfast for two, complimentary Wi-Fi, exclusive access to new hotels, Members Only and seasonal sales and lowest available rates. An annual fee of USD 175 provides access to Leaders Club with the on-property benefits members value, now with program rewards to enhance each stay. It includes one confirmed pre-arrival upgrade annually after a member completes his/her first paid stay in the program and point accrual of 1 Leaders Club point per 1 USD spent. With free nights starting around 4,000 points and numerous Leaders Club points promotional offerings throughout the year, members will be on the way to a free stay in no time. Greater Loyalty, Richer Rewards: Announcing the Leaders Club Sterling MembershipAfter a member spends USD 5,000 on qualifying stays, they are invited to Leaders Club Sterling. This unlocks 5 pre-arrival upgrades annually, as well as a one-time five percent annual renewal points bonus on their qualifying annual spend in the previous membership year. Opportunities for further recognition and richer rewards will be available for Leaders Club's most loyal members. More Ways to Redeem: Expanded Rooms Types Are Just a Click AwayMembers will now enjoy expanded room types, better availability, and fewer date restrictions when redeeming points. Additionally, Leading Hotels will now provide the option for guests to redeem directly online at LHW.com. To join Leaders Club, visit LHW.com or call a Leading Hotels Worldwide Reservation and Service Center.

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Hotelkompetenzzentrum in Munich Showcases the Hotel Rooms of the Future

Alcatel-Lucent Enterprise and ETK networks solution GmbH showcase sma rt hospitality solutions at the Hotelkompetenzzentrum in Munich, Germany. Interactive hotel rooms allow visiting hoteliers to directly engage with Internet of Things (IoT) technologies and discover how they integrate to create a personalized hotel experience.

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Latest 2018 hospitality stats reveal positive African outlook

\"Overall many key African hotel markets reflected a positive turnaround in tourism in the first half of 2018,\" says CEO of HTI Consulting, Wayne Troughton. \"Though many of these markets continue to trade off a low base, the positive growth in room nights sold bodes well for future occupancy increases and hotel supply,\" he states.\"On the whole, tourism to the African continent has proven to resilient in the face of economic and political uncertainty, security risks, droughts and government and regulatory changes,\" he said. \"T he opportunities exist for this industry to enjoy further growth.\" African-based specialist hospitality, real estate and leisure consulting company, HTI Consulting, summarised the top five performers across 13 African cities for the first half of 2018 as indicated by STR Global, a company that provides hotel data benchmarking, analytics and marketplace insights.

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Marriott International Expands Homesharing Pilot

Marriott International (NASDAQ: MAR) today announced the expansion of its homesharing pilot to include Paris, Rome and Lisbon in addition to London. Beginning today, travelers can choose from more than 340 properties across four European markets with the ability to earn and redeem points across Marriott's award-winning loyalty platform, including Marriott Rewards and Starwood Preferred Guest (SPG). This follows on the heels of a 5-month pilot initiated earlier this year in collaboration with Hostmaker, a London-based home rental sharing management company.

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Aloft Hotels And Universal Music Group Announce Project: Aloft Star' Americas Finalists

Aloft Hotels, in partnership with Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), today announces the three finalists of the Americas chapter of the global Project: Aloft Star artist discovery competition. The competition from Marriott International's hotel brand for music lovers and music makers and the accompanying Project: Aloft Star Tour, a five-city international tour of UMG's emerging artists, is part of Marriott International's global partnership with UMG, the world leader in music-based entertainment, which has evolved to include a focus on emerging talent.

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Mic Drop: W Hotels Launches Music Label

W Hotels isn't just marching to their own beat, they're debuting it. The iconic brand behind the world's first on-property music festival series (WAKE UP CALL) today announces its newest project: W Records. At its core, W Records is a record label and resource for artists selected by W Hotels and their music industry partners. From signing to release, W Records supports artists through every step of development, providing recording space, video shoot locations, mixing and mastering and finally, distribution of the new sound via live performances, streaming and vinyl production. Tracks for W Records are recorded, naturally, in W Sound Suites (the brand's signature, on-site recording studios) with four rising artists stepping up to the mic over the next year. Starting today, tracks from the first artist will be released through W Records both digitally and via limited edition runs of vinyl, offering W fans a throwback way to enjoy new/next music.

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Hapi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Hapi, a Gold level member of Oracle PartnerNetwork (OPN), today announced that it has achieved Oracle Validated Integration with A disruptive new data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges, Hapi's comprehensive platform aggregates data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams. The data is converted into a standardized data format and can be merged to create insights for more actionable data.

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Pegasus Solutions Featured By CIO Review Magazine

Pegasus Solutions, a global leader in hospitality technology solutions, is the cover story of September's issue of CIO Review Magazine. The feature article, A New Chapter in a Long Legacy of Innovation for Hoteliers, focuses on the company's long history as an industry pioneer and its ongoing legacy of developing game-changing hotel technology.

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Five-Star Hotel Le Bonne Entente puts Luxury at Their Guests' Fingertips with Crave In-room Tablets

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has installed its award-winning Crave in-room tablets in the luxurious Le Bonne Entente Hotel in Quebec City, Canada. The five-star, four-diamond hotel has recently installed its Crave's 8\" T-mini tablets and charging docks in all of its 160 rooms including 60 luxurious suites. The in-room tablets serve as an all-in-one digital directory and ordering solution for all of the hotel's amenities including room service, spa services, dining reservations and much more. Content can be presented in French or English, allowing the guest to select their personal preference.

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OpenKey Launches Mobile Key At MiniMax Premier Hotel In China

DALLAS, TEXAS and SHANGHAI, CHINA (October 1, 2018) - OpenKey, the industry standard for universal mobile key in hotels, has launched an innovation in the keyless entry space at the MiniMax Premier Hotel Shanghai Hongqiao supported by the OpenKey China office in Shanghai, China.

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Rich with Memories: Outrigger's Memory Bank Hits 40,000 Stories

After a full-year of 70th anniversary celebrations, Outrigger Hotels and Resorts is concluding its Platinum Anniversary by inviting vacationers to visit any of its tropical destinations across Hawaii, Asia-Pacific and the Indian Ocean for up to 40 percent off the current room rate. From now through October 26, 2018, guests who use the code \"MEMORIES\" when booking online will save on their stay at any Outrigger location for travel through June 30, 2019. As part of Outrigger's year-long 70th anniversary, the brand celebrated the milestone with a \"Share Your Story\" campaign, encouraging guests to share throwback photos and recollections of their favorite Outrigger memory. The results were phenomenal, with more than 40,000 people sharing a personal experience. From surf trips to graduation parties, wedding proposals and annual family getaways, the common theme across all submissions was: \"I had the time of my life!\" Bob and Kathleen Swieton were newlyweds from Illinois that stayed at The Reef Tower Hotel in 1967.They sent a newspaper clipping about the honeymoon alongside their original Hawaii honeymoon outfit to the resort as a memento. Outrigger gave life to the retro orange and brown aloha wear at the company's 70th Anniversary party last May - with models wearing them at the event. Outrigger has extended a complimentary stay for the Swieton's to return to Outrigger Reef Waikiki Beach Resort and renew their love in Hawaii at the resort's complimentary vow-renewal ceremony. \"For seven decades, Outrigger has provided guests with unforgettable, once-in-a-lifetime vacation memories and we are proud to continue this tradition today said Sean Dee, executive vice president and chief marketing officer for Outrigger Enterprises Group.\" \"Outrigger's 70th anniversary was a time to reflect, but more important - an opportunity to look forward as we further position ourselves as the world's leading beachfront hospitality brand.\" A handful of other memories submitted: \"As a kid my dad used to take us down to Outrigger Waikiki once a year when his relatives came to visit from California. As kids it was always something that we looked forward to. We would enjoy swimming in the pool with the window where the people at the bar could watch us through the window. We grew up out in the country (Laie) so going to stay in Waikiki was a big dea l for us. Those were some of the best memories for me and my siblings growing up.\" \"I stayed with Outrigger in 1969 with four other girlfriends. We shared the penthouse facing Diamond Head and I still have the receipt for the week that shows my portion of the bill was 70 dollars for the week! I had just turned 21 and this was my first trip to Hawaii and my first airplane flight. I had the time of my life that week and didn't want to leave. It would be fun to stay there again and relive the memories!\" \"We visited Oahu to celebrate our 25th wedding anniversary. We stayed at the Outrigger and renewed our wedding vows on the beach on the morning after our arrival. Loved the ceremony! It was so much more than we had anticipated. Enjoyed a beautiful first day of touring around the island and ended the day on the beach just outside the hotel watching fireworks. Fabulous day!\" On September 29, the hospitality brand will celebrate Ou trigger Founders Day worldwide, honoring the legacy of its founding members, Roy and Estelle Kelley - as well as the company's inspiring journey of growing a single Waikiki hotel to a global portfolio of properties in the most desired tropical locations including Hawaii, Fiji, Mauritius, Thailand Guam and the Maldives.Since its first property opening in Waikiki in 1947, Outrigger had the vision of sharing the spirit of aloha with every guest and becoming synonymous with warm hospitality and a true vacation in paradise. More than seven decades later, Outrigger continues to encourage travelers to \"Escape Ordinary\" and discover local cultures through enriching programs and Outrigger Signature Experiences that create a deeper connection with the people and places they visit. Today, these founding values continue to guide the brand's success, which has blossomed into a global company that thinks and acts locally, encompassing the Outrigger heritage as well as the spirit and culture engrained at each of its 38 properties across the globe. To learn more about Outrigger Hotels and Resorts, visit www.outrigger.com or follow the brand on Facebook, Twitter and Instagram.

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Wyndham Grand Asks Guests: Can You Put Down Your Phone For The Sake of Vacation?

Wyndham Grand is creating new VIP areas at its pools and restaurants with perks promoting quality time for guests at five of its hotels. The catch?You can't check your phone.

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New Hilton Campaign Featuring Anna Kendrick Urges Travelers to Expect Better'

Using humor, consumer insights, and the multi-generational appeal of celebrity Anna Kendrick, Hilton will debut a new campaign tomorrow aimed at directly addressing the frustrations consumers face when booking their hotel stay.

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Shiji acquires industry leading golf and spa management provider Concept Software Systems

Shiji today announced they have completed the acquisition of Concept Software Systems, a leading provider of golf, spa and activities management systems for luxury hotels.

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HSMAI Washington DC Chapter Event Will Take Deep Dive into Group Market

HSMAI Washington DC Chapter will present a Deep Dive Into the Group Market on Oct. 11 hosted by Cvent, a global leader in meeting, event and travel technology.

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The tiny Swiss village that wants to become a hotel

The tiny mountain village of Corippo, arranged higgledy-piggledy on the green slopes of southern Switzerland's Verzasca valley, looks like something out of a fairytale.But here, in what is Switzerland's smallest municipality, the citizens are facing a harsh reality.What was once a thriving farming community of around 300 people has dwindled to just 12 residents, 11 of whom are over 65. Today, the only economic activity in the town is the local osteria, a rustic restaurant.Here, in the Italian-speaking part of Switzerland, not far from Lacarno, Corippo's slate-roofed buildings, built from local Ticino granite, have remained largely untouched for centuries -- but it's now on the verge of becoming a ghost town.

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Travel Industry Will Record 2.4 Billion International Trips by 2030

New research shows the travel industry is set to record strong growth with international arrivals reaching 2.4 billion by 2030, corresponding to USD 2.6 billion in incoming receipts. China, France and the US will be the main beneficiaries of international arrivals.

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Digital Transformation & Innovation Take Spotlight on World Tourism Day 2018

World Tourism Day 2018 was observed in Budapest, Hungary yesterday (27 September 2018) with the official celebration focusing on the digital transformation in tourism, a World Tourism Organization (UNWTO) priority. The event examined how investment in new technology provides the sector with opportunities for innovation.

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Behind TripAdvisor's Renewed Push to Inspire Travelers Beyond Just Making Sales

TripAdvisor debuted earlier this month a test for consumers of a travel-specific feed of personalized recommendations from friends, social media influencers, and publishers. Already, 750 content providers have signed up.

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Google's Conflicted Travel Strategy Pushes Forward

Google has a unique status in the online travel marketplace.

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Ian Schrager on How Hotels Get Technology Wrong

Technology remains the new frontier but plenty of hotels are still getting it wrong, according to the man who pioneered the boutique hotel movement in the United States.

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CitizenM used modular construction for its newest NYC hotel

CitizenM, the boutique hotel company founded in Amsterdam that prides itself on offering affordable luxury lodging, is opening its second hotel in New York and in the United States this week, on the Bowery on the Lower East Side. The new hotel will be the brand's first in the U.S. to use its prefabricated construction system, which no doubt helps make its luxury affordable.

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ITB Berlin and IPK International: Cruise holidays booming with strongest growth from Asia

Cruises have been a booming segment in recent years and a much-discussed topic in the travel industry. In 2017, about 27 million international cruises were undertaken worldwide. Looking at the past years, cruises showed double-digit growth rates and therefore increased more than twice as much as international holidays in general. The biggest growth in this industry is coming from Asia-Pacific, where the demand for cruise holidays has more than tripled since 2007. However, despite the strong growth rates in recent years, cruises are still one of the smaller segments in terms of all international holidays. These are the findings of a special evaluation based on the World Travel Monitor data by IPK International, commissioned by ITB Berlin.

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TrustYou and Frontdesk Anywhere Integration Enables Facilitated Direct Messaging For Hotels

TrustYou, the world's largest guest feedback platform, officially announced the technical collaboration of its Guest Messaging tool with Frontdesk Anywhere's (FDA) award-winning, cloud-based property management system. The two companies have a mutual goal of helping hoteliers from around the globe improve internal efficiency and increase guest satisfaction scores.

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Moxy Hotels Slated to Energize Select-Service Segment in the Caribbean and Latin America Region

Moxy Hotels, a playful and vibrant hotel brand for the next generation of travelers, is set to debut in the Caribbean and Latin America region with plans to expand into four established destinations in 2020. The rapid and robust expansion of new brands such as Moxy Hotels into the region strengthens Marriott International's select-service tier while offering travelers a more diverse range of experiences at affordable price points.

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Tech Innovation Helps Deal-Driven Travelers Take Off

If you are one of the hundreds of millions of people worldwide who will fly this year, your travel choices and selections are being influenced by the connected economy. Whether you are a smart and well-informed travel planner, a \"relaxed nomad\" ready to roam without stress or strife, or a deal-seeker on a budget, technology is transforming your travel experience, findings show, in a way that makes it even more accessible and frequent.

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Best Western Hotels & Resorts Introduces Sadie Hotel and Aiden Hotel

Best Western Hotels & Resorts today marked an industry first, introducing a pair of boutique brands - Sadie HotelSM and Aiden HotelSM. Sadie Hotel will compete in the upscale segments, and Aiden Hotel will compete in the upper midscale segment. These conversion brands offer developers an opportunity to reposition existing properties to improve their performance and enhance their asset value. These brands will offer hoteliers a design program with unprecedented flexibility. Sadie Hotel and Aiden Hotel's edgy personalities will be reflected across each hotel, starting from the moment travelers enter the colorful, imaginative lobbies. The same charming style will be interwoven throughout other common areas and in unique guestrooms, services and amenities. The appealing brands will allow hoteliers to tap into the local flair of their market, broaden their customer base, and achieve higher RevPAR.

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IHG celebrates the first anniversary of avidTM hotels, the company's newest mainstream brand

Since the brand's launch, IHG has built strong momentum for avid hotels:

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Meriton Suites partners with ReviewPro

Meriton Suites have partnered with ReviewPro to centralize the management of online reviews. The group put great value upon guest experience and recognize the vital importance of online reputation and guest reviews. ReviewPro was chosen because the group wanted to centralize feedback, and also have the ability to streamline and track follow up tasks according to department.

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Latin American giant TOTVS signs on as SiteMinder's 250th PMS connectivity partner

The largest enterprise technology company in Latin America, TOTVS, has entered into a partnership with SiteMinder to become the 250th property management system (PMS) provider that will connect into SiteMinder's market-leading hotel guest acquisition platform.

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Create Connections at The Independent Hotel Show in London

Travel Appeal has the technology to drive revenues and create extraordinary customer experiences. Uncover the benefits for your hotel today.

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How African luxury tourism is heading off the beaten track

For growing numbers of today's high-end travelers, holidays are less about sipping cocktails on sandy beaches and more about opting for new experiences they can't get at home.

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eTravel World 2019 at ITB Berlin: Call for papers online

At the eTravel World 2019, ITB Berlin will again be hosting a three-day seminar programme on the topic of digital trends in the travel industry. As in previous years, a certain number of sessions is open to candidates who can apply for them via the call for papers. Speakers have until 31 October 2018 to submit their ideas for fascinating topics. In the course of eTravel World, ITB Berlin is looking for case studies and examples of best practices relevant to digital marketing/eCommerce, sales, social media content, as well as innovative developments ranging from the digital transformation within SMEs to artificial intelligence and robotisation. Topicality and relevance will be among the main selection criteria.

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HEBS Digital Named the Leading Travel Merchandising Solution Provider in North Am

HEBS Digital, a leader in hotel digital marketing and technology, was named the leading travel merchandising solution provider in North America by the World Travel Awards. HEBS Digital received this award in recognition of their innovative smartCMS website technology platform and will be honored at the 2018 World Travel Awards Caribbean & North America Gala ceremony. The award is one of the region's most prestigious travel and tourism technology awards honoring excellence in the hospitality industry.

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Springer-Miller Systems Strong Growth Drives Business Revitalization

STOWE, VT September 25, 2018 Springer-Miller Systems (SMS), a leading provider of guest-centric hospitality and spa management systems, announces the promotion of Chris Donahue to General Manager of SMS Property Management System Solutions.

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KEYPR and Intelity to Participate in The Lodging Conference

KEYPR will participate in one of the world's top hotel industry events, The Lodging Conference which kicks off today in Phoenix, AZ. At Wednesday's think tank session focused on tech, the company's CEO Robert Stevenson will have the opportunity to speak about the merger between KEYPR and Intelity and the vision for the newly combined company. The company will also offer live demos of the platform for the duration of the conference.

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Introducing Masterpiece Estates by Oetker Collection

Masterpiece Estates by Oetker Collection is the latest, most exclusive offering from Oetker Collection launching September 2018. Grand historical houses and unique estates in outstanding locations in the UK and eventually around the world, available for completely private use.

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How the hospitality industry should approach online reviews and citations

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast.

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Can Artificial Intelligence And Networking Transform The Hospitality Industry?

These days we often take finding directions for granted. Easy smartphone apps like Google Maps and Waze all but make paper maps and standalone GPS devices obsolete. Why then hasn't mapping found its way indoors? Historically, companies used sensors (commonly referred to as beacons) to accomplish the task, but hardware becomes obsolete quickly, battery maintenance is a challenge, and staffing is required to manage it all. Bottom line, these solutions haven't scaled and provided the necessary accuracy to deliver a tangible return on investment or any compelling use cases.

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Refreshed WTM Ministerial Summit to Tackle Innovation & Technology Investment

Investment in innovation and smart management for tourism will form the major theme of the Ministerial Summit of this year's World Travel Market, to be held in London, UK (6 November 2018). The 2018 Summit, a joint initiative of World Travel Market and the World Tourism Organization (UNWTO), will debut a revamped format

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Cendyn is North America's Leading Hotel CRM Technology Provider & Data Driven Marketing Agency for 2018, as voted by prestigious World Travel Awards

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as North America's Leading Hotel CRM Technology Provider and North America's Data Driven Marketing Agency for 2018. The prestigious World Travel Awards recognizes companies, organizations and brands that push the boundaries of hospitality industry excellence.\"We are truly honored to have won these awards. Cendyn was founded over 20 years ago in North America, so these awards really resonate with our continued efforts to innovate and evolve with the hospitality industry,\" says Charles Deyo, CEO & President of Cendyn. \"Day-in-day-out, we see hoteliers across the globe now embracing technology systems, such as CRM and data-driven digital marketing, to improve how they engage with, and acquire their guests. It is becoming a 'must-have' as hotels that implement these technologies not only see more direct, higher yielding bookings, but they are also able to watch those guests become returning, loyal guests.\"The awards in North America follow Cendyn's win of Leading Hotel CRM Technology Provider in Europe and Leading Data Driven Marketing Agency in Europe and Asia 2018. Cendyn is also in the running for these categories, as well as Events Management and Sales Proposal Platforms, in the Worldwide competition, with winners announced in December at a gala reception in Lisbon, Portugal.Cendyn's CRM Suite caters to every hotelier from large brand to small boutique properties. Using multiple integrations, Cendyn consolidates numerous data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and helps hotels acquire new customers.eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels and Cendyn's Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests. By targeting the right guests, at the right time, with the right message, hoteliers cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand. Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement, hoteliers are able to revolutionize how they interact with guests, use tools to drive direct bookings, maintain brand presence and stay competitive in their market. Cendyn's integrated Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.

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In Control with Mobile Booking Apps?

Whether or not consumers believe they have control over events in their lives determines their likelihood of reusing hotel booking apps, find Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors in a recently published study. This belief is known as \"locus of control\" (LoC), the researchers explain, and consumers with an internal LoC are more likely to use hotel booking apps because they feel more positive about their ability to use technology and overcome any difficulties they may encounter. In contrast, consumers with an external LoC are likely to only use travel apps with user-friendly interfaces that also offer plenty of support when difficulties arise. Practitioners aiming to introduce or improve mobile booking apps will benefit from the useful recommendations the researchers offer for addressing the concerns of different user types.

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Milwaukee Hotel blends modern technology and historic charm with Telkonet's EcoSmart Energy Management platform

Telkonet, Inc., creator of the EcoSmart platform of intelligent automation solutions is proud to announce the successful implementation of the EcoSmart platform throughout the Ambassador Hotel in Milwaukee, WI . The Ambassador Hotel has been in operation since 1928 and celebrated its 90th birthday in May 2018. The Ambassador has served as host to famous guests such as John F. Kennedy and the Beatles. With all the historic charm and period revival architecture, owner Rick Wiegand has also invested in modern technology.

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Springer-Miller Systems Continued Evolution of SpaSoft

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the promotion of Penka Sevova to General Manager of SMS SpaSoft System Solutions. The spa industry's growth and the increased demand for SpaSoft's products and services have led SMS to redefine the SpaSoft product group within the SMS organization with Penka at its helm.

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Revinate Nominated for Two World Travel Awards 2018

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, today announced that it has been nominated for two World Travel Awards 2018; World's Leading Guest Feedback Solution (Revinate Guest Feedback) and World's Leading Hotel CRM Technology Provider (Revinate Marketing).

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Hoteliers see independents as long-standing' trend

With growing demand from investors wanting to build unique properties, independent hotels aren't going away anytime soon, according to sources.

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How Hotels Need to Balance the Amenities We Want Versus Those We Actually Use

Our anticipated use of certain hotel amenities is often greater than our actual use, according to the findings of a new study from the Cornell University School of Hotel Administration's Center for Hospitality Research.

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BCD Travel 2019 Industry Forecast

Global hotel rates will increase around the world by 1-3% in 2019 and air fares by 1-2% in most markets, according to leading business travel management company BCD Travel's newly released 2019 Industry Forecast. The increase in hotel rates is largely due to demand growth slightly outpacing supply in most markets. Air fares are expected to remain flat in Africa, decrease 2% in Latin America and increase by 1% or 2% in all other regions.

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Marriott International's Newly Unified Loyalty Program launches First Ever Promotion with Bonus Points Across All 29 Brands

Marriott International celebrates its recently unified loyalty programs - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), with a new points promotion that will allow members to earn bonus points across 6,700 hotels at all 29 participating brands for the very first time. \"MegaBonus in More Places\" offers members the broadest opportunity to earn bonus points ever. The new offer rewards members for stays of two nights or more and for exploring new brands. Plus, members are invited to play a limited time game, \"29 Ways to Stay,\" for chances to win prizes such as bonus points and nights. Points can be redeemed for free nights, flights, exclusive experiences on Marriott Rewards Moments and SPG Moments, and much more.

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Choice Hotels Launches Clarion Pointe

Choice Hotels International, Inc. (NYSE: CHH) today unveiled Clarion Pointe, a midscale select-service brand extension of Clarion that brings together the premium elements guests desire and an affordable travel experience. It also meets hotel owners' strong demand for a new select-service opportunity that is a differentiator in the popular midscale segment.

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Expedia Group Data: Insights into Chinese Travelers' Hotel Habits and Preferences

- Expedia Group and Ipsos, a leading market research company, released findings from the Hotels.com Chinese International Travel Monitor (CITM) survey. The survey reveals hotel booking habits and preferences for the world's largest travel population, providing enormous potential for U.S. hotels to adapt to the evolving demands of Chinese travelers.

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Arrivedo Launches a White Label Solution to Help Hotel Groups and Brands Enhance Guest Experience

Arrivedo, the first online platform with curated content of things to do around hotels, today announces the launch of its new White Label Solution. This will be a unique content feature for hotel groups and hospitality companies to share local insights in order to better communicate with their guests.

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The SEO guide to attract more website traffic and new guests

There's no denying hotel SEO. Your property website is a reflection of your hotel marketing and its overall Google ranking. The higher your business appears in the search engine's results, the better placed your property will be to get seen, picked and clicked by guests.

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RateGain announces another blockbuster release for its Rate Shopping Solution, Optima

New Delhi, Sep 18, 2018: RateGain Technologies, a leading hospitality and travel technology solutions company, today announced the launch of an all-new, smart User Interface and Experience for its premier rate shopping tool , Optima, with the introduction of Cluster Dashboard and Smart Shopping. The new, sleek Cluster Dashboard presents all the essential rate shopping data in a visually appealing and descriptive manner. With this set of releases, the users surely will have all the ammunition to power their pricing decision in a single dashboard.

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Shiji Completes Acquisition of StayNTouch

Atlanta, Shiji has today announced it has acquired StayNTouch, Inc. The addition of StayNTouch's innovative and cloud based hotel management tools to Shiji's growing hotel technology stack will enable both StayNTouch and Shiji customers to seamlessly integrate across multiple hotel and travel technology systems.

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How the hospitality industry should approach online reviews and citations

We all know that when it comes to search engine optimization (SEO), every industry has its quirks but the restaurant and hospitality industry are very much their own beast.

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The New TripAdvisor Goes Social, Gets Personal

TripAdvisor unveiled a new site and mobile experience launching later this year. Currently in beta, the world's largest travel site* is evolving to become the most personalized and connected travel community, inspiring and empowering individuals with social assistive tools to plan and book better with relevant advice and information from people and experts they trust.

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Playa Hotels & Resorts and Hilton Announce Strategic Alliance and Future Conversion of Two Initial All-Inclusive Resorts

Playa Hotels & Resorts N.V. (NASDAQ: PLYA) and Hilton (NYSE: HLT) today announced plans to leverage Playa Hotels & Resorts' industry-leading, all-inclusive expertise with Hilton's global portfolio of brands, and over 78 million participating members in Hilton Honors, Hilton's award-winning loyalty program, to accelerate the growth of Hilton's all-inclusive resorts.

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New UNWTO Report Helps Cities Manage Impact of Tourism

The tourism sector's shift in focus towards innovation and experiences, and traveller demand for diverse and immediate experiences in cities, will underpin the discussions of the UNWTO Conference on City Breaks: Creating Innovative Experiences (15-16 October 2018) in Valladolid, Spain. Development of city breaks can enhance tourism's benefits on societies and the economy, which is at the core of UNWTO's mission.

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Nor1 to Offer Its Upgrade, Upsell, and Merchandising Platform to More Hotels and Resorts Worldwide Through Partnership with HRS

Nor1, Inc. today announced a distribution partnership with Hospitality & Retail Systems (HRS) to expand its reach to more hotels around the world and enable them to increase RevPAR and ADR through the use of its industry-leading upgrade solutions eStandby Upgrade, eXpress UpgradeTM, and CheckIn MerchandisingTM.

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Benbria and GCommerce Announce Strategic Partnership.

Ottawa, Ontario and Park City, Utah, September 17th, 2018 - Benbria, a leading provider of customer experience management technology, and GCommerce, a leading provider of digital marketing services to the hospitality industry, announced a strategic partnership today to bring a full-suite of marketing and customer engagement solutions to the hospitality industry. Hoteliers now have the opportunity to leverage the expertise of both companies to improve direct-bookings, access technology to support real-time guest engagement, and take back control of the guest experience from third-party booking agencies.

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Guestline appoints Robert Gorby as Chief Marketing Officer

Award-winning global hospitality software business Guestline announces the appointment of Robert Gorby as chief marketing officer, effective immediately. Robert is the latest addition to the company's senior marketing team following its expansion and recent recruitment of a new product marketing manager.

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Cornell Center for Hospitality Research Study Focuses on Hotel Brand Reputation Analysis

Cornell University's Center for Hospitality Research has released an index and analysis of hotel brand reputation in the United States and Canada, revealing important insights into the role played by brands in the hotel industry today. The first of its kind in terms of the scale of the reputation data analyzed, the report analyzes over 30 million reviews of more than 30,000 branded hotels posted to 47 review sites between January 1, 2016 and March 31, 2018. The report categorizes brands according to the six segments identified in STR's chain scale report and ranks them using ReviewPro's Global Review Index (GRI), an industry-standard online reputation benchmark derived from online reviews. This analysis yields three major conclusions: 1) The variation in reputation across brands is larger than the variation across chain scales; 2) Online reputation is mainly a function of brand and sub brand rather than segment or hotel location; and 3) Variability in reputation across hotels within a brand is greater than the variability in reputation in hotels across brands. \"Our research suggests that the roles of hotel brand and chain scale are changing, and, further, that the influence of brands is growing,\" said the report's coauthor, Chris K. Anderson, Director of Cornell University's Center for Hospitality Research. \"If a hotel's brand is a more reliable indicator of reputation than its chain scale or star classification, travelers will lend greater weight to brand when selecting a hotel. Over time, brands that consistently deliver on expectations across their portfolio will carve an increasingly higher market share.\" \"We're excited to support Cornell University's research and the contribution that it makes to the global hotel industry,\" said R.J. Friedlander, CEO and Cofounder of ReviewPro. \"It is a privilege that our data was selected for a study that has such important implications for hotel owners, operators and brands seeking to analyze and improve the guest experience.\" Click here to download the report.

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Booking.com Opens Nominations for Technology Playmaker Awards 2019 to Celebrate and Recognize Inspiring Women in Technology

Today, Booking.com, one of the world's largest travel e-commerce companies launched the Technology Playmaker Awards 2019. Introduced by Booking.com in 2017, the awards aim to recognize and celebrate women who are pushing the boundaries of innovation in technology and inspiring future generations of female technology leaders to do the same. This year, the awards are open to nominations from any country, to spotlight the diversity of talent in the global technology sector and encourage more girls and women worldwide to enter and succeed in the field. Nominations can be submitted at http://techplaymakerawards.com, in any language, before December 22nd, 2018.

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Man jailed in Italy for selling fake TripAdvisor reviews

A TripAdvisor reviewer has been sentenced to nine months in prison in a landmark fraud ruling by an Italian court. The owner of Promo Salento was convicted of selling fake reviews to hundreds of hospitality businesses across Italy in order to raise their profile on the website. He was also ordered to pay 8,000 (7,100).

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It's Budget Season Are You Ready?

According to Hospitality Technology's 2018 Customer Engagement Technology Study, 65% of guests say they are willing to pay higher rates and are more likely to return to a hotel that offers access to the technology they deem important. Guests' technology demands for 2019 include having a hotel mobile app with a variety of features, the ability to check-in and out from a mobile device, and high-tech features available in guestrooms. However, travelers aren't the only people demanding better hotel technology.

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Innovative City Experiences Can Help Broaden Tourism Benefits, Says UNWTO

The tourism sector's shift in focus towards innovation and experiences, and traveller demand for diverse and immediate experiences in cities, will underpin the discussions of the UNWTO Conference on City Breaks: Creating Innovative Experiences (15-16 October 2018) in Valladolid, Spain. Development of city breaks can enhance tourism's benefits on societies and the economy, which is at the core of UNWTO's mission.

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Online Reputation Management 101: What Businesses Need to Know

It's time to get serious about managing your brand's reputation online.

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Louvre Hotels Group designs the hospitality of tomorrow by opening its first SmartHotel

The fifth largest hotel group in the world just opened a new kind of hotel, subtly integrating new technologies into a customer path that has been entirely rethought. The establishment will see the light of day in the heart of Shanghai.

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Raffles and Rizzoli partner to provide a glimpse into the glamour, romance and history of a legendary luxury brand

Raffles Hotels & Resorts, one of the most revered names in luxury hospitality, is pleased to announce a new collaboration with Rizzoli New York. Soirees, Sojourns & Stories is a 200-page slipcased volume that will take readers on an enthralling journey throughout the Raffles world of timeless beauty. From the opening of its Singapore flagship in 1887 to the latest chapter being the recent unveiling of Raffles Europejski Warsaw, the story weaves through history to reveal how Raffles created its extraordinary legacy of bygone elegance and exceptional hospitality across the globe.Penned by Natasha Fraser-Cavassoni, each chapter is a voyage into Raffles' fascinating world, with readers travelling from Singapore to Cambodia, Dubai, Istanbul, Paris, Warsaw, the Seychelles, and more.Archival materials complement sumptuous contemporary photography depicting special events, remarkable stories, and celebrity guests. With original illustrations by Luke Edward Hall, and filled with literary excerpts and recipes, this sophisticated tome will fascinate hotel buffs and wanderlust-filled luxury aficionados everywhere.\"Raffles has entered an exciting new era of expansion,\" said Jeannette Ho, Vice President, Raffles Brand Strategy & Strategic Partnerships. \"Yet the brand remains true to its origins, delivering the timeless elegance, first-class travel experiences and the authentic personal charm that our loyal guests have loved for well over a century.\"The collaboration with the US-based publisher comes as Raffles prepares its first foray into North America. Scheduled to open in 2021, Raffles Boston Back Bay Hotel & Residences will be a welcoming oasis of refined elegance comprised of a distinctive hotel and exquisitely appointed residences, located in the heart of Boston, Massachusetts. The hotel will be the first Raffles property in North America, bringing one of AccorHotels' most iconic and beloved luxury brands to a city with a powerful history of American cultural significance and landmark events. The property will include 147 guestrooms and 146 branded residences in a striking new 33-story building. Catering to the most discerning travellers and residents, Raffles Boston Back Bay will offer the impeccable and graciously intuitive service, distinguished charm and whimsical adventures that are synonymous with the Raffles name.In addition to Raffles Singapore, which is currently undergoing a careful and sensitive restoration and scheduled for a highly anticipated reopening in the first quarter of 2019, some of the most admired flagship properties of the luxury hotel brand include Le Royal Monceau, Raffles Paris; Raffles Seychelles; and Raffles Istanbul. At every location, Raffles Butlers deliver the ultimate in discreet, bespoke service, while Raffles Spas are noted for their aesthetic beauty and powers of rejuvenation. A culture of craftsmanship and bespoke cocktails led to the brand's signature Raffles 1915 Gin, a collaboration with Sipsmith London Dry Gin, created to celebrate 100 years of the Singapore Sling at Raffles and the brand's namesake Sir Stamford Raffles, the intrepid founder of Singapore.Soirees, Sojourns & Stories reveals these tales, along with many other elements of the Raffles experience that have become time-honoured in the minds of returning guests. From the story of the Traveller's Palm to 'service like a gentle breeze'; from Raffles Afternoon Tea and impressive Mooncakes to the collection's architectural achievements and the artists who have graced its halls, readers will find a delightful and riveting history of famous luxury hotel stories amassed over more than 130 years.\"We are delighted to partner with Rizzoli to create this captivating volume; it allows us to showcase our time-honoured traditions, remarkable stories and extraordinary portfolio of hotels in a meaningful way, even as we continue to expand and open new addresses in exciting international locales.\" said Xavier Louyot, Senior Vice President, Brand Content, Raffles and AccorHotels Luxury Brands.Available as of December 2018 at Raffles Hotels & Resorts worldwide, and wherever fine books are sold, Soirees, Sojourns & Stories is a beautiful gift for those who appreciate the glamourous world of luxury travel and the wonderful stories of the well-travelled.

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Marketing Leaders Embrace Gdpr As Path To Trust And Improved Experiences As Compliance Laggards Shirk Responsibility And Fail To Champion Change

While some organizations saw the May 25 enforcement deadline for the General Data Protection Regulation (GDPR) as the finish line for compliance, leading edge marketing executives saw the day as a starting point of a journey to reinforce trust and actively improve the customer experience.

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Light Human Hotels forms new partnership with dSign Vertti Kivi & Co

Light Hotels recently announced the alliance of its brand Light Human Hotels with dSign Vertti Kivi & Co, a unique and iconic creative interior design environment.

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Revinate Announces New Resource to Help Hoteliers Around the World Drive Maximum Results From Email

Revinate announced today the launch of the Email Marketing Strategy Guide, a new free resource that will help hoteliers market their business and drive more revenue from email. The guide contains more than forty topics, including setting objectives, guest journey lifecycle communications, segmentation and targeting, optimizing subject lines, A/B testing, reporting, and more. It was developed specifically for hotel marketers looking for effective ways to boost loyalty, lessen OTA dependency, and increase direct bookings and revenue.

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Brand new The East London Hotel joins HotelREZ

Following a 38 million investment by Definition Capital, the East London Hotel is now represented under the HO chain code on the GDS.

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Silken Hotels signs multi-year contract extension with Pegasus Solutions

After a highly successful 15-year engagement with the company, Silken Hotels has signed a renewed and extended agreement with Pegasus Solutions, a global leader in hospitality technology solutions.

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Reserve Direct expands hotel connectivity with SiteMinder

Reserve Direct, an online travel agency featuring over 2,000 shows, attractions, theme parks, activities, tours and hotel packages in 20 destinations throughout the United States and Canada, today announced a partnership with SiteMinder, the global hotel industry's leading cloud platform.

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Hotels Tap Into Projected $2.1 Billion CBD Market

Hotels are incorporating CBD into cocktails and menu items as the market is projected to grow to $2.1 billion by 2020. 

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How the French family behind Club Med is reimagining urban hotels with Mama Shelter

The French family behind Club Med, the ubiquitous all-inclusive vacation resorts, has a growing hospitality venture that doesn't involve ski slopes or seashores, but rather cityscapes and skylines.

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AccorHotels launches MyChicAfrica, a new lifestyle & travel media platform

This pioneering new approach from AccorHotels aims to make the continent more accessible and open for not only international travellers, but for Africans and the diaspora to rediscover and celebrate fashion, art, dining, modernity, design, adventure in addition to driving social discourse

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Jail time for review fraudsters: TripAdvisor heralds landmark legal ruling in the fight against paid review fraud

TripAdvisor, the global leader in online review fraud prevention, today commended the result of a pivotal legal ruling in Italy which saw a persistent online review fraudster sentenced to jail.

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Lux Resorts to branch out with new brand

Called Salt, the new brand will be a sister proposition to Lux Resorts and Tamassa, with all three now siting under the newly created umbrella of The Lux Collective, overseen by chief executive Paul Jones, who has spearheaded the vision for Salt.

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Cendyn has been nominated for four prestigious World Travel Awards 2018

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been nominated for four World Travel Awards; World's Leading Hotel CRM Technology Provider, World's Leading Data Driven Marketing Agency, World's Leading Hotel Sales Proposal Platform 2018 and World's Leading Hotel Event Management Platform.The World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence.\"We are extremely honored to have been nominated across all these awards on a global basis,\" says Charles Deyo, CEO & President at Cendyn. \"The hospitality industry is evolving at a remarkable pace and our software, that stretches across both marketing and sales departments within a hotel, is paving the way for their future. It's incredible to see the rate that hotels, large and small, are now adopting CRM and data-driven digital marketing, to improve how they engage with, and acquire their guests. Not only do we see an increase in uptake of these technology solutions, we also see continued growth and footprint in our Hotel Sales Suite solutions which are also used across the globe.\"This nomination follows Cendyn's win of Leading Hotel CRM Technology Provider in Europe and Leading Data Driven Marketing Agency in Europe and Asia 2018.Cendyn's CRM Suite caters to every hotelier from large brands to small boutique properties. Using multiple integrations, Cendyn consolidates multiple data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and helps hotels acquire new customers.eInsight CRM provides enterprise marketing automation and guest intelligence for multi-property/multi-brand hotels and Cendyn's Guestfolio CRM provides intuitive marketing automation and guest intelligence for boutique and independent hotels.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Cendyn's eProposal software allows hoteliers to respond to RFPs in minutes and seize their first-responder advantage to dramatically increase group bookings. Cendyn's award-winning eProposal is built to deliver personalized, media-rich RFP replies on a branded microsite. Real-time alerts of interactions with proposals also allow hotel sales reps to react immediately before their competition does.

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Hoteliers + Non-Desk Hotel Workers to Benefit from Beekeeper's $13 Million Series A' Extension

Beekeeper, the leading communication and operations platform for connecting a hotel's non-desk workers across locations and departments, announced today that it has raised an additional $13 million as a part of its Series A extension round. Built from the ground up for secure, centralized operational communication on mobile and desktop devices, Beekeeper plans to deploy its latest round of capital by continuing to invest in hospitality market growth, innovation and its information security management system to maintain their ISO 27001:2013 certification. This will ensure the platform delivers a simple and elegant experience for hotel workers while maintaining the highest security levels.

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Puzzle Partner Enters 5th Year Supporting Innovative Travel & Hospitality Companies

Puzzle Partner, the most trusted travel and hospitality technology marketing agency, Puzzle Partner is celebrating a significant milestone this year. The company, founded in 2013 by industry veterans, is now entering it's fifth year of helping their clients engage with their target audiences to raise awareness, drive new business opportunities and build market share.

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Hospitality Executives Tackle Technology and Distribution Challenges at HSMAI's Curate

Hotel senior leaders representing HSMAI Organizational Member companies investigated key issues facing the hospitality industry at Curate: An HSMAI Executive Insights Forum, hosted by the Hospitality Sales and Marketing Association International (HSMAI) on September 5 and 6 at the Hyatt Regency Inner Harbor in Baltimore. Headlined by keynotes from Amazon and Under Armour, the event also featured collaborative and interactive elements, such as group brainstorming and live polling.

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Hilton Introduces Explore, a New Local Travel Feature Within the Award-Winning Hilton Honors App, powered by Foursquare

Hilton (NYSE: HLT) today announced the introduction of Explore, an all-new feature of the Hilton Honors mobile app, providing Hilton Honors members the opportunity to explore the neighborhood surrounding their hotel with suggestions from people who know the area best - local Hilton Team Members. Beginning September 12, Explore will be available in 28 markets covering nearly 1,000 global properties among all Hilton brands, with plans to expand to additional markets in the future.

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HEBS Digital's Sister Company, Serenata CRM, Voted the Best Hotel Technology Provider in Asia

Serenata CRM, the sister company of HEBS Digital and the leading specialist for customer relationship management (CRM) and E-marketing, was recognized as the best hotel technology provider in Asia at the World Travel Awards Asia & Australasia in Hong Kong. This prestigious award is presented annually by a high-ranking international jury made up of global travel and tourism experts.

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Maggie Gyllenhaal Partners With Autograph Collection Hotels To Empower Emerging Female Screenwriters

From the 2018 Toronto International Film Festival , Autograph Collection Hotels announced today Academy Award and Emmy nominated, Golden Globe award winning actress and producer Maggie Gyllenhaal as Independent Film Advisor to the brand's Indie Film Project: a multi-faceted platform designed to support the art of storytelling by shining a light on today's most-talented screenwriters, filmmakers and distributors working in independent film.

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OTA Insight honoured as One to Watch' in Sunday Times Tech Track 100

LONDON, NEW YORK - OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced it was named one of 10 \"Ones to Watch\" in the 18th annual The Sunday Times Tech Track 100. The Sunday Times Hiscox Tech Track 100 league table ranks Britain's 100 private tech (TMT) companies with the fastest-growing sales over their latest three years. The results are compiled by Fast Track, the Oxford-based research and networking events firm. Results are published in The Sunday Times every September.

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UNWTO Hails Wine Tourism as an Approach to Sustainable Rural Development

UNWTO called for wine tourism to be made part of national tourism and rural development policies at the 3rd UNWTO Wine Tourism Conference in Chisinau, Republic of Moldova (6-7 September 2018). The two days of discussions engaged experts from 30 countries and addressed UNWTO's priority of enhancing tourism's socioeconomic benefits, looking at specific segments like wine tourism.

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Angolan reforms set to benefit Tourism and Hospitality sectors

\"Angola's growth prospects are set to rise as the country continues to make strides towards a more positive economic course,\" says Wayne Troughton of specialist hospitality and real estate consultancy firm, HTI Consulting. \"Higher oil prices and sounder policies under President Joao Lourenco should bring greater stability to Africa's second largest crude exporter, strengthening the country's institutions and attracting foreign investment that will spur economic growth and contribute to the diversification of the econ omy, including sectors such as tourism and hospitality.\" \"The breakneck economic growth that Angola enjoyed following the end to decades of civil conflict in 2002 came to a sudden stop when the price of oil crashed in 2014,\" says Troughton. \"The subsequent vulnerability of the country's economy due to its reliance on oil was strongly evident over recent years, with decreasing oil prices seeing negative GDP growth in 2016 of -0.7%,\" he explains. \"In 2016, hotel room occupancy in Angola fell to just 25%, although the rate in the capital Luanda was higher at 60%. The weakened economic environment, combined with a slow down in the oil sector (a primary driver of hotel room nights), negatively impacted the market, notably in Luanda. A number of new hotel projects, many expected to enter the market in 2015, were put on hold as developers chose to wait out the challenging market conditions,\" he says.\"More recently, however, the new go vernment's Macroeconomic Stabilization Program, along with a resurgence in the oil price currently trading above USD 70 a barrel, has brought a renewed energy to Angola,\" he states. Recent findings by the The International Monetary Fund have also commended the government's efforts to improve the investment climate and revised growth forecasts for 2018 have been moved upwards from 1.6 to 2.2 percent. Comments Troughton, \"Whilst the projections are moderate, it is nevertheless an indication the economy is undergoing a mild recovery and that elements to drive further economic growth are being put in place.\"\"Ultimately, a restored economic environment will have a positive impact on the country's tourism and hospitality markets,\" he continues. \"A series of measures are currently expediting the issuance of tourist and business visas, a historically difficult process that has long been a major complaint from international companies and should help to eas e business travel.\" In addition to this, construction on the New Luanda International Airport, originally scheduled for opening 2015/2016, has commenced anew after several delays, and the new airport, now forecast to open in 2020, is projected to increase Luanda's overall capacity from 3.6 million to 15 million passengers per annum. The Sonangol Hotel (a 377-room, 24-storey hotel in Luanda) project is back on track after a two-year shutdown. According to information by oil company Sonangol, \"it will be one of the largest and most impressive hotel units in the country\" and \"will be able to see works completed this year.\" Park Inn by Radisson Lagos Apapais is also set to open later this year and, according to local Angolan newspaper Valor Economico, AccorHotels will return to the country. Alka Winter, Vice President of Global Communications AccorHotels Middle East and Africa, wasn't able to delve into the specifics but did say, \"We believe in the long-term potential in the countries that we operate in, and within the context of Angola, we look forward to developing our operations there in the future and providing our management expertise across a range of brands.\"In August this year the Angolan government announced an investment of $20 million to construct a local hospitality training institute, Luanda Hotel School, in a bid to boost the country's tourism industry. \"The $20 million project, which is a both a working hotel and a hospitality school, is expected to open within 12 months and will have a capacity for 500 students will have 50 rooms, 12 classrooms and accommodation for 96 students,\" said Angola's Minister for Hotels and Tourism, Pedro Mutindi. The new Operational Plan for Tourism 2018/2022 should also help leverage tourism in the economy. According to the minister, it is essential to improve basic services, such as access roads and inspection of tourist sites, in order to safeguard their faciliti es, as well as training human resources to allow Angola to reach world standards in the tourism sector. ?Angola is focused on reducing its dependence on oil through the diversification of its economy. Currently oil accounts for around 96% of exports, however the projection by BMI that oil production will decrease annually by 4.3% between 2020 and 2027 heightens the urgent requirement for diversification. A Private Investment Law, recently approved by the National Assembly, removes several entry barriers to foreign direct investment. The government has also launched a program for diversifying exports and substituting imports.?The country has a significant base of mineral and agricultural wealth. It is the third largest producer of diamonds in Africa and has gold, cobalt, manganese, and copper, as well as natural gas reserves that have yet to be fully developed. \"Prospectively the growth of the hotel demand in Angola will continue as new focus areas potentially increase the flow of travellers to the country.\" says Troughton. \"As reforms continue, Angola's attractiveness as an investment destination will grow. Investors with medium to long term views and with previous experience working in Africa are likely best suited for early entry into this market.\"\"The ongoing systematic reforms, coupled with the President's commitment to promote increased commercial activity, warrant that prospective investors consider opportunities now. Multinationals willing to take a long-term view can exploit the window of opportunity that is opening and get ahead of competitors,\" he concludes.

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These Are The Best Hotel Review Sites In The World

When it comes to the best hotel review sites in the world, the real winners aren't the usual suspects. They are \"none of the above\" -- which may be good news for discerning travelers looking for accurate lodging advice.

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Hospitality sector welcomes AI voice services

Amazon Alexa, Google Home, and Siri from Apple have initiated a revolution in search, and it is a significant transformation within the marketing and customer services industries.

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Kimpton Hotels & Restaurants Launches Room 301: A Social Experiment

Today, Kimpton Hotels + Restaurants launches a first-of-its-kind social experiment, titled \"Room 301,\" which will run for three months at the Kimpton Everly Hotel in Los Angeles, with additional activations at select Kimpton hotels across the country. Room 301 reflects Kimpton's belief that hearfelt human connections make peoples' lives better and the idea that commonalities and connections exist between all people - no matter their background or life strory. Room 301 seeks to uncover the intersections and variances of the human experience.

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Marriott Hotels And TED Deliver Inspiring Women In Innovation' Salon

Marriott International's flagship brand Marriott Hotels continues to spark creative ideas and meaningful conversations worldwide, hosting its second TED Fellows salon in Asia Pacific on September 6th at the Bengaluru Marriott Hotel Whitefield in India. The event was attended by an engaged crowd of over 200 movers and shakers including innovative entrepreneurs, Marriott Rewards loyalty members, international media and influencers as well as top business school students. Bengaluru Marriott Hotel Whitefield was chosen as the destination to host this year's Marriott TED Fellows Salon because of the city's reputation as India's hub of technology and innovation.

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Leonardo Hotels Appoints Leonardo Worldwide's Technology to Automate Hotel Image Distribution

Toronto, ON, CA - September 6th, 2018 - Leonardo Hotels has partnered with Leonardo Worldwide to optimize and enhance hotel image distribution across all online channels. As a global hospitality leader, Leonardo Worldwide will manage the images for the Leonardo Hotels brand portfolio on travel websites and GDS's.

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Smartphones, soft toys, suitcases The Top 10 most common items left behind at hotels in Summer 2018

People tend to forget things in their everyday lives: umbrellas, keys, watering their plants But what about their holidays? This summer, our detective colleagues from TUI France have conducted investigations on this case and identified the ten items most commonly left behind at holiday clubs.

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TUI welcomes its first ever robotic humanoid employee

The humanoid robot commonly known as \"Pepper\" is the latest employee to be hired by TUI Nordic. Pepper, named Pepper 2E, will work as a Robot Assistant and be a part of TUI's new Data Analytics and Machine Learning team. TUI is the first travel company in the world to incorporate robotics in this way.\"Automation, AI and Robotics are important elements of TUI's future. We already have some of the best specialists in this field and I am excited to see how Pepper 2E will contribute to our team. And most importantly, I hope he sparks curiosity and engagement with all of our TUI Nordic colleagues\", says Alexander Huber, Managing Director of TUI Nordic.

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Google's travel incursion gradual, but a threat to OTAs

Google continues to encroach gradually on OTA turf. The tech giant's most recent move was to begin offering exclusive hotel discounts via its Google One cloud storage platform, at the same time announcing the development of a \"hotel-plus-flight product.\"

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Bali Set To Host 18.2 Million Visitors In 2020, More Than 4 Times Its Population

Over the next three years, total visitor numbers to Bali are expected to increase by 26.3%, from 14.4 million in 2017 to 18.2 million in 2020, according to a major new report Short-Term Forecasts of Visitor Arrivals in Bali, 2018-2020, released today by Hotel Investment Strategies, a New York-based hotel investment advisory firm with a representative office in Jakarta.

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Nordic Choice Selects Unified Hotel Operations and SMS Messaging Platform to Reduce the Complexity of Siloed Systems Across Their Diverse Brand Portfolio

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia with 190 properties, has selected ALICE to standardize their hotel operations and guest engagement across their diverse brand portfolio. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering. The signing of Nordic Choice Hotels is ALICE's second major enterprise deal following Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico.

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Chinese Tourists: Marrying Love of Sports with Tourism

Chinese tourists have just added a new dimension to the global tourism industry.

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India is barely discovered in terms of true tourism: AccorHotels' Michael Issenberg

In an interview with Mint, Michael Issenberg, CEO (Asia-Pacific) at AccorHotels, talks about plans for India, challenges in the hospitality industry, and the impact of millennials and social media on the sector. 

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Pan Pacific Hotels Group rolls out B2B and B2C loyalty programmes

Today's discerning travellers place greater value than ever on authenticity, customisation and flexibility. Pan Pacific Hotels Group (PPHG) has positioned its Pan Pacific and PARKROYAL brands closer to the customers of today by rejuvenating and introducing new loyalty programmes, Pan Pacific DISCOVERY for guests and Pan Pacific Connections for corporate bookers, offering them more meaningful rewards and benefits.

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Cendyn is Asia's Leading Data Driven Marketing Agency 2018 as voted by prestigious World Travel Awards

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, has been voted as Asia's Leading Data-Driven Marketing Agency, 2018. The prestigious World Travel Awards recognizes companies, organizations, and brands that push the boundaries of industry excellence. This award in Asia follows Cendyn's win, earlier this year, of Leading Hotel CRM Technology Provider and Data-Driven Marketing Agency in Europe 2018.\"We are truly honored to have been recognized by this award in Asia, \" says Charles Deyo, CEO & President at Cendyn. \"In such a fast-paced market that is continuously growing, we are proud to have been recognized for our growth and achievement across Asia. We see continuous proof from hotels that implement both CRM and data-driven digital marketing, that they not only see more direct, higher yielding bookings but they are also able to watch those guests become returning, loyal guests.\"Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Cendyn's CRM Suite, which works in conjunction with their Data-Driven Digital Marketing Suite, caters to every hotel from large brands to small boutique properties. Using multiple integrations, Cendyn consolidates multiple data points from disparate data transactions to engage with travelers throughout the guest journey. Business rules-based automation combined with dynamic personalization and upsell opportunities drive revenue through multiple channels and help hotels acquire new customers.Hotels are continuing to evolve in how they engage with their guests. By using technology and data to drive this engagement, hoteliers are able to revolutionize how they interact with guests, use tools to drive direct bookings, maintain a brand presence with their most valuable clients and stay competitive in their market. Cendyn's integrated Data-Driven Digital Marketing Suite and Hotel CRM Suite enables hoteliers to keep their guests at the forefront of what they do and concentrate on providing exceptional, personalized customer service at all times.

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Best western hotels & resorts goes behind the brands' With A Closer Look At Vb

On the heels of its first U.S. opening earlier this month in Springfield, Missouri, Best Western's upscale urban-hip hotel brand - Vb - is on the move, with a robust pipeline of upcoming hotels in destination hotspots such as Miami, Chicago, Los Angeles, Denver, Orlando, Calgary and soon, Bangkok. As part of the \"Today's Best Western\" campaign and the \"Behind the Brands\" series, which launched earlier this year, Best Western is taking a closer look at Vb this month.

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How hotels are upping their game on food and drink

From partnering with world-renowned chefs to letting guests order room service via Amazon Alexa, hotels are increasingly offering innovative food and beverage (F&B) experiences.

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Cannabis on the Menu at Your Next Hotel Restaurant or Spa?

More hotels and resorts plan to offer cannabis-based menu items and wellness treatments, as laws around the country relax toward medicinal and recreational use of the drug. And customers both locals and guests seem to be thoroughly enjoying them.

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All dressed up and everywhere to go: how a passion for fashion fuels the style-conscious global traveler

Travel and fashion are a perfect match with almost half of all global travelers agreeing that looking their best while on vacation is important (48%). Whether functional or fashionable, a vacation wardrobe is a big part of any trip, from planning and packing to the actual vacation experience itself.

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Shiji and Fliggy partner to pioneer facial recognition hotel check-in and payment

Beijing, Shiji working with Alibaba's Fliggy (formerly known as AliTrip), have achieved a hotel industry first by integrating full facial recognition for hotel check-in including credit authorization for 50 hotels in Hainan district of China. Fliggy provided the reservation and customer data with Shiji providing the integration, distribution, payment gateway and on-property systems to provide a seamless guest experience for the China travelers.

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Why Booking.com Grew Throughout Europe

My thesis is that Booking.com (BKNG) was able to grow throughout Europe because Priceline didn't listen to the \"experts\" and force a change from the agency model to the merchant model. Meanwhile, Expedia (EXPE) was attached to the merchant model that worked well in the U.S. but they were too slow in recognizing differences in European markets.

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Trivago faces legal probe over misleading pricing'

Australia's competition authority is taking hotel metasearch site Trivago to court for alleged breach of consumer law.

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The impact of influencer marketing on the booking journey

Let's set the scene. Up until the digital revolution, traditional marketing and word-of-mouth were the only real ways to grow consumer awareness at a notable scale.

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Let These Dinosaurs Check You In At Japan's Weird' Hotel

Jurassic Park\" fans, this one's for you. A Japanese hotel is offering guests one of the strangest check-in experiences possible a reception desk manned by robot dinosaurs. Whether it's Japanese, English, Chinese or Korean, the pair of dinosaurs are more than happy to assist customers arriving at the hotel in east Tokyo through the use of a tablet system. The hotel belongs to the Henn na (whose name means \"weird\") chain, which claims to offer the world's first hotels staffed by robots.

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Content and Social Critical to Converting Travelers

Quality content marketing and a strong social media presence is helping brands build loyal customer bases and underpinning more effective sales and marketing funnels according to EyeforTravel's new Converting the Customer report, which can be downloaded here.

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August

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Tambourine announces expansion: new east and west coast offices

Tambourine, a marketing technology company for hotels, resorts and tourism destinations worldwide, has announced its expansion to new offices on the east and west coast.

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Welcome to HSMAI Europe's Digital Expert LAB, an eLearning program, available now

Currently working in a management role within hotel distribution and/or marketing? Taught by leading industry figureheads, HSMAI Europe's Digital Expert LAB courses will help upskill and develop your digital knowledge, enabling you to draw out new digital insights and make strategy driven decisions that benefit your company.

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IHG's Gil Mulders joins HSMAI Region Europe People & Culture Advisory Board

IHG's Head of Learning in Europe, Gil Mulders sports a long and varied career in hospitality, as Front Desk Manager, then Training Manager at Crowne Plaza Brussels, Reception Manager at QMH UK Limited, Guest Relations Executive at Hilton Worldwide, and Assistant Night Manager at Europe InterContinental Brussels, as well as eco tourism in America - but more on that further down the road.

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Nordic Choice Hotels' Anant Vithlani to chair HSMAI Region Europe's Sales Executive Advisory Board

The new chair, with an MBA in Business Administration and Management from Stockholm School of Economics, boasts a long and varied career in sales, including printer toner sales, marketing services, health care products, banking and finance, prior to his first Nordic Choice commitment as Director of Sales at Stockholm's Clarion Hotel Sign eleven years ago, after which he has remained in the hotel group, with the exception of a two-year break, which included serving same hotel group.

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What The Hospitality Industry Teaches Us All About Innovation And Disruption

The world as we know it changes faster by the day, which means businesses and companies are harder pressed than ever to keep up with this altering landscape. What consumers wanted yesterday is forgotten by tomorrow, and companies that aren't evolving at the pace of their customers are going to lose out.

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How America's motels became hipster havens

In the heart of Palm Springs, a once nondescript Howard Johnson motel with an on-site Denny's restaurant is now the Ace Hotel & Swim Club, replete with outdoor fireplaces, live music by the pool, a vintage photo booth and Middle East-meets-California fusion dining.

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Travel and Hospitality Advertising: 5 Digital Spend Trends to Watch

As travel and hospitality marketers get ready to set their budgets for 2019, which digital advertising trends should they be keeping a close eye on?

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Why It Can Pay to Be Counterintuitive in Travel Marketing and Sales

For almost every travel brand, their marketing and sales funnel is extremely porous, with consumers dropping out at every stage and low numbers eventually turning into bookings. Pushing up conversion rates isn't straightforward either, find EyeforTravel's new Converting the Customer report, which is free to download now. To succeed, designers, webmasters and analysts will need to be ready to take a journey into the sometimes illogical and counterintuitive world of marketing and sales psychology.

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Overtourism' Worries Europe. How Much Did Technology Help Get Us There? - nyt.com

Over the summer, my wife and I traveled with our two young kids on a two-week vacation through Europe. It wasn't as highfalutin as it sounds. In London, our Airbnb had ample skylights which rendered the place all but uninhabitable during Europe's heat wave. In Paris, our charming home-share had a cavernous hole in the ceiling of the entryway, revealing load-bearing beams that appeared to have been rotting since Napoleon's reign. And in Amsterdam, our Airbnb advertised a kids' bedroom stocked with toys but failed to mention the mosquitoes and mice. I'm not complaining. If travel mishaps are the stuff of memory, my vacation was unforgettable. And without home-sharing services like Airbnb, review sites like TripAdvisor and conveniences like Uber, OpenTable and Expedia, the trip would have been far more expensive, less accessible and, in a strange way, less authentic.

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How Concierge Patrick Trevor Creates Special Memories for Guests

ALICE interviews concierge Patrick Trevor on his thoughts on technology in the hospitality industry, providing the best recommendations, and how he creates everlasting memories for guests staying at Mr. C Seaport.

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Crowne Plaza Hotels & Resorts Awarded Patent For WorkLife Room

The Crowne Plaza Hotels & Resorts brand today announced the approval of its patent application for the WorkLife Room: the brand's innovative \"guestroom of the future.\" The newly-patented concept is designed to help modern business travelers unleash their productivity and provide them with a space that fits their blended lifestyle.

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Stockholders of Marriott Vacations Worldwide and ILG Approve Merger

Marriott Vacations Worldwide Corporation (NYSE: VAC) and ILG, Inc. (NASDAQ: ILG) today announced that at separate special stockholder meetings the stockholders of both companies approved proposals relating to Marriott Vacations Worldwide's acquisition of ILG. Holders of over 99 percent of Marriott Vacations Worldwide shares present and voting at the meeting voted in favor of a proposal to issue shares of Marriott Vacations Worldwide common stock in connection with the transaction, and holders of over 99 percent of ILG shares present and voting at the meeting voted in favor of a proposal to approve the transaction.

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This New Hotel Room Is So Groundbreaking That They Patented It | Forbes

Can a hotel room be so groundbreaking that it deserves a patent? If it's the WorkLife Room, billed as the guestroom of the future, the answer apparently is yes. The United States Patent and Trademark Office (USPTO) just approved InterContinental Hotels Group (IHG)'s application for its new WorkLife Room at its Crowne Plaza Hotels & Resorts brand.

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The Rainmaker Group Appoints Hospitality Veteran as New Head of Sales

The Rainmaker Group (Rainmaker), a leader in revenue management solutions for the hospitality and gaming industry, is proud to announce the appointment of Matt Curry as their new Head of Sales.

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'Tis the season for planning holiday travel | blog.google

While it may seem early, many people have already started planning trips for the upcoming holiday season. To help you save money and confidently book holiday travel, we're sharing holiday price trends, tips and a few new tools from Google Flights and Hotel Search.

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Six Steps to Convert Travel Consumers

Converting a travel customer is a tricky business for any brand but EyeforTravel's new Converting the Customer report, which is free to download now, is here to help with six key tactics that will help you go from booking bust to a conversion king!

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Shiji Grows Distribution Platform Into International Hotel Market

Shiji launches Shiji Distribution Solutions team to accelerate international growth. Founded in 2007, CHINAonline was the first connectivity provider in China and the first to build connections between international hotel chains and Chinese OTAs.

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UNWTO Highlights Confirm Another Record Year in 2017

International tourist arrivals grew 7% in 2017, the highest increase since 2010, according to the World Tourism Organization (UNWTO)'s latest collection of Tourism Highlights. Growth in arrivals was echoed by a strong increase in exports generated by tourism, which reached US$ 1.6 trillion in 2017, making tourism the world's third-largest export sector.

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User-generated content not top of mind for DMOs on Facebook

State destination marketing organizations in the United States are slow to adopt user-generated content in their Facebook advertising, with the majority relying on stock imagery in posts.

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Inside BrewDog's Brand New Beer Hotel in Columbus, Ohio

Some people will go to great lengths for a cold beer. They'll elbow through crowds three rows deep at the bar. They'll venture from the apartment all the way to the bodega in the dead of winter. And they might even go to the Great Midwest. Scottish punk brewer BrewDog built a beer hotel in Ohio, and it opens its doors August 27.

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Westin Hotels & Resorts Announces the Appointment of Huang Xuan as New Well-being Brand Advocate of Greater China

Westin Hotels & Resorts, part of Marriott International, has announced the appointment of Huang Xuan as the new well-being brand advocate for Greater China. As part of his appointment, Huang Xuan will be featured in a new brand campaign video available in-room at all Westin hotels in China. The collaboration aims to further underscore the Westin brand's approach to wellness and encourage an active lifestyle, helping guests prioritize well-being even on the road.

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Softscribe Inc. Identifies Top 12 Quotes from Industry Leaders at Hotel Data Conference 2018

Softscribe Inc., a leading hotel tech PR firm, attended the 10th annual Hotel Data Conference (HDC) this month in Nashville, TN with top industry leaders and technology providers. Smith Travel Research (STR) hosted 675 attendees, with 71 on the waitlist, at the Omni Nashville for a 3-day deep dive into data, performance, and trends for the global hospitality industry.

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Meet the Hotel Brand Taking Creativity to Another Level

First, locate your hotel property in an up-and-coming city section. Second, incorporate design elements that spark photo ops for guests while staying there. That's what nhow is doing. A brand owned by NH Hotel Group, nhow is said to cater to customers that are described as being both cosmopolitan and \"curious explorers.\"

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How much is an 'influencer' worth?

The growth of social media as a promotional tool has given rise to a new profession, that of the 'influencer'. These are bloggers who are self-proclaimed 'experts' in a particular sector or industry and who have attracted a significant online following - maybe in the tens or hundreds of thousands or even more. Influencers then attempt to extract compensation (in kind or otherwise) from businesses or brands in return for giving their seal of approval to the product which hopefully will motivate 'followers' of the blogger to purchase the product or service. So, how much are such influencers worth?

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Intelity x KEYPR Meet Guests' Mobile Demands

According to Hospitality Technology's 2018 Customer Engagement Technology Study, hotels are slow to adopt the mobile functionality guests want. Over 40% of those surveyed want to do one or more of the following: use their smartphones and tablets to manage reservations, control the guest room environment, check in/out, request services, order room service, unlock their rooms, and more. However, fewer than half of all hotels currently offer a majority of these mobile features. According to the study, of the 24 mobile features guests want, only 3 are widely available (room reservations, loyalty program management and on-property events).

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How to Measure Social Media ROI: A 4Step Plan for Marketers - MDG

What is the return on investment of your social media efforts? Are your audiences taking the right actions on the right platforms? Which social tactics are truly helping your brand achieve its marketing and sales goals?

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How to Measure Social Media ROI: A 4Step Plan for Marketers - MDG

What is the return on investment of your social media efforts? Are your audiences taking the right actions on the right platforms? Which social tactics are truly helping your brand achieve its marketing and sales goals?

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How Harbor House Inn sailed to No. 1 on TripAdvisor & cut OTA commissions by 35%

A small hotel with a big heart, Harbor House is a quiet little inn off the Santa Barbara coast that enjoys a loyal following of repeat guests who praise the property's quaint ambiance, charming rooms and friendly service.

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Latest BDRC Hotel Guest Survey Reveals Surprising Trends on OTAs and Direct Booking

BDRC's 2017 Hotel Guest Survey (HGS) results show the impact of hotels brands' \"Guest Loyalty\" rates on booking platform trends. The data demonstrates that OTAs continue to sustain their share levels while direct booking has recovered somewhat, mostly at the expense of review sites and other channels. The degradation of the hotel review site platform share (i.e. TripAdvisor) towards the end of 2017 appears to have been shared by OTAs and brands.

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Marriott International's Three Loyalty Programs Unify

A new era is beginning for the more than 110 million members of Marriott International's award-winning loyalty programs - Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG). For the first time since Marriott acquired Starwood Hotels and Resorts in 2016, the programs now operate under one set of unified benefits and one currency spanning the entire loyalty portfolio of 29 brands and more than 6,700 participating hotels in 130 countries and territories. Members are able to seamlessly earn and redeem across the entire loyalty portfolio and achieve Elite status faster with new Elite tiers. Members can now combine their separate program accounts into one at Marriott.com or SPG.com to take advantage of everything Marriott's loyalty programs offer worldwide.

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The Government of Puerto Rico Partners with ALICE to Create the First-Ever Customer Service Platform for a Tourism Destination

ALICE, the hospitality industry's leading operations platform, has partnered with the Government of Puerto Rico's Tourism Company (PRTC) and Roca Marketing to develop an innovative destination concierge service and trip planning platform available to every hotel and visitor. The new mobile hospitality app, \"My Puerto Rico,\" will improve hotel performance and the guest experience, and bolster the island's reputation as one of the world's leading holiday destinations.

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Pilot Hotels Launches As A New Visionary Brand In The Boutique Hotel And Hospitality Space

Announced today, American private investor Marcy Holthus, launches an exclusive boutique luxury hotel brand: Pilot Hotels. Incorporating the unrivaled 12-room Washington School House Hotel in Park City, Utah and the soon-to-launch Hotel Chateau du Grand-Luce in France's Loire Valley, Pilot Hotels elevates authentic, curated, destination-defining properties to an extraordinary level.

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7 Design-Forward Shipping Container Hotels

Yes, shipping containers are a durable and important mode of transporting goods around the world. Yet when recycled and repurposed into livable space, these rectangular structures take on a completely different meaning. Take the Texas-based Hotel Flophouze, whose interior design includes salvaged antiques, or the Hougoumont Hotel Fremantle in Australiaa space that has implemented a naval-inspired design as a nod to its marine surroundings. These shipping container-turned-accommodation creators have married two important concepts of eco-friendly upcycling as well as innovative and funky designs. From a hotel inspired by winemaking to a property designed to blend in with its Florida surroundings, these are the hotels that you need to sleep in for an experience that's certainly outside of the box.

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Hotelhero enters the UK market

Hotelhero is the only hotel technology research platform specialized for the independent hotel market. We are excited to announce that we are entering the UK market to help English independent hoteliers to master the challenge of the digitalization by making sense of the complex, fragmented, and fast-moving technology space. To celebrate this big step, we are joining forces with 6 of our partners and are hosting the most exciting hotel technology stand at the Independent Hotel Show in October.

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Hotel Data Conference day two recap

The second day of the sold-out 10th Annual Hotel DataConference focused on the shifting traveler demographics, and how this and other factors may be affecting the hotel industry. Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel DataConference sold out for the fifth consecutive year with a record 693 attendees.Lorraine Sileo, senior VP of research at Phocuswright, provided an overview of findings in traveler behavior. \"How we travel has as much to do with who we are as it has to do with where we're going, and research constantly shows that one of the biggest differentiators in how we choose where to research our travel products has to do with age,\" Sileo said. Sileo cited several key data points from Phocuswright's U.S. Consumer Travel Report:

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HTNG Publishes Framework and Guidance for Hotels Implementing Voice Technologies

HTNG's Voice Interaction Framework Workgroup announces the publication of a first of its kind white paper that offers guidance and best practices for the implementation of voice technologies in hotels.

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Industry research offers an inside look at Millennials' unique hotel needs

According to new research by FutureBrand Speck, part of Interpublic Group (NYSE: IPG), Millennials (those currently 22-37) have a higher demand for enriching experiences over traditional hotel amenities. FutureBrand Speck surveyed 250 travelers to better understand how to attract and retain guests in the hospitality sector, and found disparate results among the generations. Younger generations are more willing to pay for technology and wellness services when they are well integrated into the hotel journey. Millennials survey ed would be more appreciative of fitness and wellness offerings during their stay than older generations, with Millennials being 1.5X as likely compared to those 40-55 and 2X those 56+

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Hotel Data Conference day one recap

The first day of the sold-out 10th Annual Hotel Data Conferencelooked at the impact of the past 10 years on the U.S. hotel industry while analysing current trends and forecasting future performance.Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel Data Conference sold out for the fifth consecutive year with a record 693 attendees.Isaac Collazo, VP of competitive intelligence at Intercontinental Hotels & Resorts, and Jan Freitag, STR's senior VP of lodging insights, provided an overview of the last 10 years before covering current macroeconomic conditions and performance trends.\"We're in the best demand environment we've ever seen as an industry,\" Collazo said. Freitag, while speaking on improving ADR growth, said, \"Now we're seeing actually healthy, better than the 30-year average, which is around 2.7%.\"Collazo and Freitag also cited several key data points:

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OtrumCast - enable any TV for guest content streaming!

Utilising an in-room Google Chromecast device, OtrumCast seamlessly supports both Android and iOS mobile clients with secure authentication for guest in-room streaming. Guests can access content from Netflix, HBO, YouTube and a 1000 more content rich applications. Unlike AirPlay and Miracast, the Chromecast solution allows the guest to cast content and simultaneously use their mobile device for other applications.

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Associated Luxury Hotels International (Alhi) Awards Scholarships To Five Recipients As Part Of Alhi's Commitment To Global Meetings Industry Day

Associated Luxury Hotels International (ALHI), a meetings and incentive global sales organization serving more than 250 luxury hotels and resorts, has announced the recipients of its inaugural scholarship fund - Kelsey Kottkamp, Dana Margulies, Deborah Larrimore, Monique Cotton, and Diana Maineri. The initiative supports meeting and event planners by providing five $1,000 scholarships to industry professionals working towards their certification. Winners were announced at ALHI's annual Industry Executive Council (IEC) Conference held June 10-13.

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Hilton Garden Inn's Global Growth Heats Up This Summer: Brand Firsts in France and Zambia, with Expansion in the U.S. and Germany

Hilton Garden Inn, Hilton's (NYSE: HLT) global, upscale brand of hotels, has opened 10 new properties in travel-friendly destinations, including firsts for the brand in France and Zambia. The latest openings, across four different countries, continue the brand's rapid global growth in popular markets, such as Bordeaux - France's highly sought-after wine-growing region and the top city in the world(1) to visit in 2017.

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ALICE Helps Adults-Only Resort Stay Intimate by Silencing Radio Communication for Hawaii's Hotel Wailea

Hotel Wailea, Hawaii's only luxury adults-only resort, has selected ALICE to enhance their internal communication and align their staff task management within the most exclusive retreat community on Maui. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Hospitality Software Startup Cloudbeds Lands No. 75 on the 2018 Inc. 5000

Today Inc. magazine ranked Cloudbeds No. 75 on the 2018 Inc. 5000. This exclusive list ranks the USA's fastest-growing private companies. With a three-year sales growth of 4,241.5%, Cloudbeds is the top travel and hospitality company on the list. This achievement puts Cloudbeds in an elite group of past winners including companies such as Microsoft, Timberland, Vizio, Intuit, Chobani, Oracle, and Zappos.com. Earlier this year, Inc. magazine also awarded Cloudbeds with their Best Workplaces accolade for the second year in a row.

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Vizergy Digital Marketing Turns 20 Years Young

Vizergy, the hospitality industry's leading digital marketing and technology company celebrates it's 20th anniversary while enjoying record growth and revenues. The company, originally branded as Secure-Res, started in 1998 with a goal of helping hotels and resorts solve a common problem: understanding how to capture customers and generate revenue in the early years of the Internet.

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Red Roof Launches Extended Stay Brand HomeTowne Studios by Red Roof to Accommodate Growing Demand

Convenient, cost-effective and comfortable: the basic essentials of extended stay accommodations, a hospitality sector that has grown immensely in the past few years with extended stay builds currently making up more than a quarter of all hotel development projects in the U.S. pipeline according to Lodging Econometrics. This growth was one of the many reasons that Red Roof, the leader in the economy lodging industry, is entering this market with their newest sub-brand, HomeTowne Studios by Red Roof. The brand will undergo a phased launch of over 30 properties across more than 20 markets with nearly 4,000 rooms. The brand also has a pipeline of more than a dozen properties scheduled to open over the next 12 months. The addition of HomeTowne Studios by Red Roof and HomeTowne Studios and Suites by Red Roof to the expanding Red Roof portfolio continues Red Roof's tradition of offering consumers clean, comfortable and safe places to stay with an unmatched value proposition that puts their guests first.

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Three opportunities to get the most out of Peak Season

As we all know it is peak season and most of the hoteliers are working at full speed. Booking.com organized a webinar about this subject and we were there to gather the juicy details for you.

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Sertifi Achieves Oracle Validated Integration with Oracle Hospitality OPERA

Sertifi, a Gold level member of Oracle PartnerNetwork (OPN), today announced it has achieved Oracle Validated Integration of Sertifi with Oracle Hospitality OPERA, eliminating paper authorization forms and the manual entry of payments into OPERA altogether. The new integration automates the payment and authorization process for front desk, reservations and sales and catering groups, while minimizing PCI scope with PCI compliance and validating payments in real time at the time of online capture.

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The Secrets to Being a Great Hotel GuestAnd Having the Best Possible Stay

Travelers often expect a whole host of accommodations and amenities during their stay at a hotel. But it's as much on the guest as it is hotel employees to foster a pleasant experience.

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Oakwood Launches Industry-Leading Mobile App, Streamlining Booking, Arrival, and Customer Service Experience

Oakwood, wholly owned by Mapletree Investments, announced today the launch of its proprietary Oakwood Mobile App, a first-of-its-kind app in the industry that streamlines how guests book and manage their travel accommodations through expanded mobile functionality.

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GuestCentric's The Digital Future of your Hotel roadshow comes to Edinburgh on September 5

GuestCentric, the leading provider of cloud-based digital marketing software for hotels, has announced one more \"The Digital Future of your Hotel\" roadshow event, the first in Scotland. The workshop will take place in Edinburgh, September 5, at The Glasshouse Hotel. International leaders in hospitality and technology, namely OTA Insight and eRevMax, are also joining GuestCentric.

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FIHA is Born A Sister for AHIF

Bench Events, the organiser of the Africa Hotel Investment Forum (AHIF), which is the premier hotel investment conference in Africa, today announced that it is launching a sister event, named the Forum sur l'Investissement Hotelier Africain (FIHA), to focus more precisely on North and West Africa. Proceedings will be bilingual, with presentations and panel discussions led in French with simultaneous translation to English. The first edition of FIHA will take place in Marrakesh during the first week of February 2019.In Africa, hotel investment is booming. Hotels are core infrastructure because they are essential to attracting tourists and business people who come with foreign currency to spend and invest. As the economic environment in Africa has become increasingly less risky in the past two or three decades and because the number of hotels per head of population is a tiny fraction of what it is in highly-developed western economies, the growth in hotel development across Africa has consistently outstripped general economic growth - which in many African countries is currently higher than much of the rest of the world.Imad Barrakad, CEO, The Moroccan Agency for Tourism Development (SMIT), said: \"I am very pleased that Morocco will be the launch venue for FIHA, as I fully expect it will attract the kind of people who have the influence and resources to make a destination successful. At FIHA, we will be engaging with them and making a compelling case for further investment in the hospitality sector here.\"Morocco makes four strong arguments to attract investors. First, the country has a stable political and economic climate. Second, it is strategically-located, within a three-hour flight of the major European capitals and seven hours from Dubai, Moscow and New York. Third, its laws are investor-friendly, with no restriction on land ownership or repatriation of profits and fourth, it has robust infrastructure, including a major hub airport in Casablanca.Tourism is central to Morocco's economy. The World Travel & Tourism Council (WTTC), reports that tourism represented over 21.5% of Morocco's exports in 2017 and forecast it to grow by 4.2% per annum over the coming decade. From an inbound tourism perspective, Morocco in general and Marrakesh in particular, have experienced a strong start to the year, with occupancy and room rates substantially up on the equivalent period in 2017, according to STR, the leading provider of data and analytics for the global hotel industry.

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iVvy to Showcase New Generation Sales and Catering Technology at Hotel Data Conference

iVvy Inc., the award-winning global Venue Management Software company, will be showcasing their new generation sales and catering solution for meetings, events & group accommodation at this year's Hotel Data Conference. The highly-anticipated annual event takes place in Nashville from August 15th to 17th and iVvy will be sponsoring the networking lunch on Friday starting at 12:25 pm.

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EU Countries Top Tourist Destinations for GCC Travellers

European countries were the leading destinations for summer travel for Gulf Co-operation Council (GCC) residents, according to new travel trend data released by VFS Global, the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide.

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The World's Oldest Hotel Has Been in the Same Family for 52 Generations

The hotel industry goes back way further than you might think. Sure, there are classic properties in historic cities such as Paris and Rome, but there's an inn in Japan that has those places beat by centuries.

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Facebook's New Recommendations Feature: What Local Businesses Need to Know - MDG

If you thought summer would slow Facebook from making major updates to its platform, you were wrong.

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Choice Hotels Brand Investments Drive Value for Corporate Travelers

Choice Hotels International, Inc. (NYSE: CHH) is dedicated to exceeding the expectations of today's business travelers and making travel managers' jobs easier through substantial brand investments - all of which will be on display at the 2018 Global Business Traveler Association (GBTA) Convention. Choice will showcase the enhancements it has made to its brands that cater to business travelers, including the Cambria Hotels, Comfort, Sleep Inn, and WoodSpring Suites brands.

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11 gorgeous hotels that were made for Instagram | usatoday.com

Whether you like it or not, social media has transformed the way we travel. Case in point: An increasing number of travelers are turning to Instagram not only to document their trips, but also in search of holiday inspiration, including what to do and where to stay. Although a list of Instagram-worthy hotels could hit the thousands, Oyster.com pulled together 11 of our favorites. With beautiful views and snazzy designs, the following properties are picture-perfect #nofilter necessary.

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DigiValet Accelerates In-Room Hotel Innovation, Pioneers the Interface Between Voice and Service as part of its Uber-Luxury Experience

DigiValet, the company that is transforming the guest experience at luxury hotels around the world, has teamed with Amazon Alexa to add an expanded suite of voice commands to its in-room suite of services to delight and surprise guests. With the new Alexa integration, DigiValet offers guests the ability to change thermostats, lighting controls, TVs, and other in-room features simply with their voice. Guests can even brew a cup of coffee through the in-room coffee machine just by asking Alexa.

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It seems like everywhere you turn, some type of concierge service is being offered: Chief Concierge of The Jung Hotel and Residences, Claudette Breve, Sees the Industry Growing Stronger in The Next 5

ALICE spoke with Chief Concierge of the Jung Hotel and Residences of the New Orleans Hotel Collection, Claudette Breve, about the impact of technology on the concierge profession, the current challenges that face the industry, and where she sees the see the profession going in the coming years.

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Lightstone's Business Intelligence Platform Gives Execs Portfolio Performance in the Palm of their Hand

Lightstone is a national real estate investor/developer with 28 hospitality properties nationwide. The company's current portfolio emphasizes select services hotels, branded by Marriott, Hilton, IHG, and Starwood. How big do you think its asset management team is?

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Award-winning reserve invites the world to Patagonia with SiteMinder

Travelers the world over can now book a stay inside the Chilean Patagonian Rainforest, thanks to SiteMinder, the global hotel industry's leading cloud platform. SiteMinder's technology has been adopted by the multi-award-winning Huilo Huilo Biological Reserve, which offers eight accommodation properties that are located in the heart of the rainforest and are today more accessible to travellers through the multitude of online booking channels offered through SiteMinder.

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The Clarendon Hotel and Spa Partners with OpenKey to Elevate its Guest Experience

The Clarendon Hotel and Spa, a four-star boutique hotel in the heart of Phoenix, has partnered with OpenKey, the industry standard for universal mobile access in hotels. Hotel guests will be able to bypass the front desk during check-in and access their room with mobile keyless entry. Integrating OpenKey's innovative technology will support the hotel's guest-centric approach and help deliver an experience expected from today's traveler.

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Airbnb guests accuse it of deleting negative reviews and boosting bad hosts | qz.com

The two-bedroom condo that Donna Oakley arrived to in Winston-Salem, North Carolina, in late June didn't look much like the five-star property she'd booked on Airbnb.

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ALICE Celebrates Eli Gerard As Director of Sales While Company Gains Traction in Mexico and Latin America

ALICE, the hospitality industry's leading operations technology, celebrates Eli Gerard as Director of Sales for Mexico, overseeing hotel partners in Mexico City, Guadalajara, Puerto Vallarta, Zihuatanejo, Ixtapa, Manzanillo, Puebla, and Veracruz.

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Travel Tripper launches Real-Time Ads for hotels, an industry-first marketing solution

(NEW YORK)Travel Tripper, the industry's most innovative provider of hotel reservation and e-commerce solutions, today announced the official launch of Real-Time Ads for the hospitality industry. This award-winning digital marketing solution helps hotels to boost conversion rates and increase return on ad spend (ROAS) by dynamically updating hotel's Google search ads with real-time booking engine data, such as rates, availability, and number of recent bookings.

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Doing things differently: Key differentials for enhancing the guest experience

International tourism continues to show significant growth worldwide and as a result the hospitality industry is becoming highly competitive with the focus shifting from hotel design and technology to experience-based differentials and offerings that make a hotel stand out and capture the guests' attention.

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National Chocolate Chip Cookie Day is Coming and DoubleTree by Hilton is Here to Welcome All Cookie Cravings

Picture this: you are walking into your hotel after a long, cross-country flight or endless day of driving in the car, and as you enter, your nose perks at the scent of warm, freshly baked chocolate chip cookies. There is no better aroma - and nowhere else you could be but at a DoubleTree by Hilton.

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Airbnb launches Great Wall of China sleepover contest

Considered one of the top architectural marvels of all time, the Great Wall of China draws millions of travelers to its fabled stones every year.And now, for the first time in thousands of years, it will host open-air sleepovers.Well, for a few lucky travelers anyways.Home rental website Airbnb has just launched a new contest called \"Night at the Great Wall,\" in which four people and their guests will sleep in a custom-designed \"home\" set in one of the UNESCO-listed structure's towers.Judging by the photos of the set-up provided by Airbnb, the once-in-a-lifetime experience will be quite spectacular -- provided it doesn't rain.

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Top Franchise Companies And Brands In The U.S. Construction Pipeline

In the second quarter of 2018, analysts at Lodging Econometrics (LE) report that the top franchise companies with the largest construction pipelines are: Marriott International with 1,351 projects/177,743 rooms, Hilton Worldwide with 1,327 projects/147,728 rooms, and InterContinental Hotels Group (IHG) with 932 projects/95,018 rooms. Development projects in these three franchise companies comprise 66% of total construction pipeline rooms.The largest brands for each of these companies are Marriott's Fairfield Inn with 284 projects/27,584 rooms, Hilton's Home2 Suites by Hilton with 384 projects/40,240 rooms and IHG's Holiday Inn Express with 430 projects/40,162 rooms. These three brands alone make up 17% of the total construction pipeline rooms.Other high volume brands in the pipeline for each of these franchises are: Marriott's TownePlace Suites with 201 projects/20,737 rooms and Residence Inn with 190 projects/23,443 rooms; Hilton's Hampton Inn and Suites with 302 projects/30,700 rooms and Tru by Hilton with 298 projects/28,776 rooms; and IHG's Staybridge Suites with 143 projects/15,206 rooms and Avid Hotel with 121 projects/11,187 rooms.

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Here is how you can distribute your hotel inventory efficiently to sell more

For a hotel, a well-structured inventory distribution strategy is the key to sell more rooms. Not only that, it also helps the hotel increase its online visibility. However, what should a hotel do to ensure this? Should the hotel only work with OTAs, or it should look for other options?

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Now Available for Download: HEBStrategy Q3 2018 Hotel Digital Marketing, Technology, and Trends Whitepaper

HEBS Digital's third installment in 2018 of the HEBStrategyour whitepaper series covering the latest news and trends in hotel digital marketing and technologyis now available for download! The HEBStrategy Q3 offers strategies for hoteliers to reach potential guests throughout the travel planning journey.

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American Glamping Association Launches this Summer

Launching just in time for summer, the American Glamping Association is excited to announce its official formation. Spearheaded by Under Canvas CEO Sarah Dusek and Co-Founder & CSO of Glamping Hub Ruben Martinez, the American Glamping Association will establish and create professional industry standards and ratings across the growing U.S. travel category of glamping--short for glamorous camping-- leading to exceptional experiences for the consumer.

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How Mobile and Self-Service Technology Can Set Your Hotel Apart from the Competition [Guide]

Whether we like it or not, we are living in a mobile-first, self-service world. From dating apps to online shopping, app-based taxi service and food delivery, mobile check-in and more the modern consumer has demonstrated a decided preference for on-demand, uninhibited access to services via mobile devices. This trend has quickly worked its way into the hospitality industry, breaking down the traditional hotel service-model to one which is more personalized, intuitive, responsive and friendly to self-service. With the influx of tech-savvy, millennial consumers, we're witnessing a new wave of travelers who prefer mobile/app check-in, self-service kiosks, virtual keys on their smartphones, text-based communications with hotel properties and more.

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Al Habtoor Group and Hilton; A New Partnership at Al Habtoor City

Three hotels in Dubai's Al Habtoor City are to be rebranded by Hilton which was confirmed today at a press event in Dubai. Mohammed Al Habtoor, Vice Chairman & CEO of the Al Habtoor Group and Ian Carter, President, Global Development, Architecture, Design & Construction, Hilton announced a new franchise agreement effective 1 August 2018. The properties will become known as Habtoor Palace Hotel, LXR Hotels & Resorts, V Hotel, Curio Collection by Hilton and Hilton Dubai Al Habtoor City.

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Intelity Helping Hotels Boost Guest Satisfaction Scores with its ICEapp and ICEbedside Tablets

2018 is shaping up to be a pretty good year. A recent article published by Lodging magazine reports that \"across the board, hotels are making their guests happier than ever.\" Citing results from a newly released J.D. Power 2018 North America Hotel Guest Satisfaction Index study, \"overall satisfaction for the industry increased eight points to 825 on a 1,000-point scale.\" Guestroom technology is one contributing factor to hotel-stay happiness. A significant finding in this study, Lodging reports, is that guest satisfaction can rise by as much as 47 points when a hotel provides an in-room tablet. Hotels offering a mobile app can achieve a 58-point approval increase.

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8 reasons your property website needs a hotel booking engine

Gone are the days when most guests called the hotel front desk to reserve their stay. Now, nearly all phases of travel planning happen online - from researching accommodation to the moment of booking.

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Horwath HTL Industry Report: Sydney Australia

Sydney's hotel performance has been powering ahead, buoyed by a resilient economy and strong tourism growth. The city's hotels are now posting RevPAR figures some $52 higher than the next best performing market, Melbourne. Horwath HTL Australia examines if the city can keep the streak going, or will new supply take the wind out of their sails?

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7 Tips for Succeeding with Instagram Marketing - MDG

This year is set to be a big one for Instagram marketing.

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Hyatt and Small Luxury Hotels of the World Announce Strategic Loyalty Alliance

Hyatt Hotels Corporation (NYSE: H) and Small Luxury Hotels of the World (SLH) today announced plans to bring World of Hyatt members opportunities to enjoy loyalty benefits in many more places. The launch is targeted for the end of the year.

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The Chateaux Deer Valley Uses ALICE to Give Guest the Chance to Experience Everything the Mountain Town Has to Offer

The Chateaux Deer Valley has selected ALICE to improve staff communication and enhance its guest services at its ski hotel nestled amid the majestic Park City mountains. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Last year, ALICE acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Lodging Interactive Launches Reputation Management for Restaurants

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced it has expanded its CoMMingle reputation management services into the restaurant industry. During the last 10 years CoMMingle has established itself as the hospitality industry's leading provider of guest review management services and has partnered with hundreds of hotels worldwide.

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Metasearch Ads For Travel Brands: Too Good To Be True Or Winning ROI? | forbes.com

As the battle for bookings rages on between travel brands and online travel agencies (who charge anywhere between 15-30% commission per booking), it's easy to see why hoteliers and agency leaders have fallen for quick-fix solutions like metasearch advertising.

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HotelTonight wants to wow more millennials by gamifying travel booking | fastcompany.com

HotelTonight, the mobile app that lets you book last-minute discounted hotel rooms, is making a bigger play for millennial stays. On Tuesday, the startup announced a new feature called Daily Drop, which promises a guaranteed 30% off online travel agency room rates.

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Horwath HTL Industry Report: Wellness-themed vs Wellness Hospitality

With the rise of the global wellness industry, many hospitality companies increasingly incorporate various elements of wellness into their product and service offering. The reality is that merely highlighting healthy features or amenities is 'well-washing' and confuses developers and consumers alike.

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Kimpton Canary Hotel Offer Guests In-Suite Styling

Kimpton Canary Santa Barbara announced its new partnership with local specialty retail store, DIANI Boutique today. As part of the partnership, hotel guests who book the Canary suite now can be pampered in the privacy of their luxury room and get access to DIANI Boutique's favorite seasonal looks with styling suggestions from founder Caroline Diani.

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Which hotel APIs should I be asking vendors about for my hotel?

As seen in our previous article about application program interfaces, or APIs, are the \"backbone of any digital network of programs. They are how we connect the various hospitality software, applications, and programs that keep our hotel operations running on a daily basis.\"

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Frasers Hospitality Teams Up with Award-Winning Architect Kengo Kuma to Redefine Social Living with Capri by Fraser, Ginza / Tokyo

Frasers Hospitality, a member of Frasers Property Group, today announced its partnership with renowned Japanese architect, Kengo Kuma, for the development of Capri by Fraser, Ginza / Tokyo.

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India's Kailash Parbat Holidays is the latest client to integrate Gimmonix's Travolutionary API

Expanding Gimmonix's reach into the Indian market, CEO Andrew Spektor is excited to announce that newly launched Indian OTA Kailash Parbat Holidays PVT Ltd. is one of its newest Travolutionary clients.

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sbe announces global partnership with tennis icon Maria Sharapova's Sugarpova confectionery line

sbe, the leading lifestyle hospitality company that develops, manages and operates award-winning hotels, residences, restaurants and nightclubs, today announced a global partnership with Maria Sharapova's Sugarpova confectionery line. The partnership adds to sbe's roster of visionary collaborations with companies across the world.

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Online Reputation Management, Mobile Experience and Driving Direct Bookings Critical Areas of Focus for U.S. Travel Businesses, According to New TripAdvisor-Ipsos MORI Study

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of its 2018 \"Hospitality Sector Report\" in partnership with Ipsos MORI showcasing the top concerns and areas of focus for travel businesses, including hotels, restaurants, experiences, tours and attractions listed on TripAdvisor. The results of the study reveal a U.S. travel industry adapting to an increasingly mobile marketplace, focused on online reputation management and concerned about choosing the right marketing vehicles to reach global travelers and diners, among other key trends.

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Discover How Nordic Choice Hotels Became One of the Most Innovative Brands in Norway

Nordic Choice Hotels, one of the largest hotel groups in Scandinavia, has pioneered innovation in multiple fields as a way to optimize service delivery across their diverse portfolio of hotel brands. With investigations into everything from space travel to food nanotechnology, it's no wonder why Nordic Choice Hotels is one of Norway's top 10 most innovative companies. In 2017, Nordic Choice Hotel adopted ALICE's hotel operations platform to help elevate their guest satisfaction and operational excellence.

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Analyzing Over 8 Billion Impressions, Global Data from Taboola Reveals Untapped Opportunities for Travel Marketers

NEW YORK - Today, Taboola, the leading discovery platform, released its global travel report to help marketers understand their competitive advantage and opportunities on the open web. Based on over 8 billion impressions and over 8 million clicks, Taboola's findings show that Wednesday and Friday are the optimal days of the week to promote travel content and that video campaigns with certain types of content are increasingly effective for travel campaigns. More in-depth data is revealed when l ooking at specific countries and how people look to discover stories in the travel category.There is also opportunity for travel marketers to better target audiences during the day. While content is high during traditional business hours 9 a.m. to 3 p.m., consumer demand begins a bit earlier at 7 a.m. and stays high until 5 p.m. As a part of this study, Taboola found that not only is video a better format for travel marketers, but that specific topics within the video drive viewability and completion rates.Taboola also analyzed country-specific travel trends. Key findings include:Australia: Images in color generate a 100 percent higher CTR in Australia than those in black and white, compared to the worldwide average of 61 percent higher.Brazil: Travel marketers in Brazil running an article post-click should test driving to a video, as the demand is very high and the supply is very low.France: In France, Sundays are the day wi th the highest potential, as demand for travel content is very high and supply is very low.Germany: Travel marketers in Germany running a campaign on desktop devices should consider testing mobile devices, as the demand is similar to desktop and the supply is less competitive.Mexico: In Mexico, Sundays are the day with the highest potential, as demand for travel content is high and supply is low. Mexico is also second in line in regards to being exposed to the most travel content worldwide; the country has a 12.05 percent impression rate with a 0.14 percent CTR.Spain: Spain had the most demand for travel content in 2017, with an average CTR of 0.15 percent. Travel marketers in Spain running an article post-click should test driving to a video, as the demand is very high and the supply is very low.United Kingdom: Images at a distance generate a 285 percent higher CTR than close-up images in the UK, compared to the worldwide average of 6 5 percent higher CTR.United States: In the US, early mornings have the highest potential, as travel content is high in demand and low in supply.\"The most intuitive place to think about promoting travel opportunities is usually around search as that's where there is a clear intent for consumers to look for travel,\" said Adam Singolda, founder and CEO of Taboola. \"While this is still a very important thing to do, the travel vertical in search is a very mature business, and perhaps too late to try and win users' attention. Our new insights demonstrate the importance of marketers preparing earlier in the year to engage new users with relevant and exciting travel content. This allows them to build relationships with those consumers so that they can communicate directly to them and make relevant and personalized offerings.\"For further information on Taboola's travel findings, download the report here.

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OK, Computer: Why hotels are employing digital concierges

\"Alexa, where can I get good sushi around here?\" Digital concierges have arrived, bringing hotel guests unprecedented levels of personalization and control.

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These New Hotels Can Actually Compete With Airbnb - bloomberg.com

It's one of the most divisive questions for road warriors: hotel or Airbnb?

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The Inside Story of Hilton's New High-Tech Hotel Rooms And What It Will Mean For Travelers

Imagine being able to set your favorite TV channels, optimal room temperature and turn the lights off from the comfort of your hotel room bed, all on your own mobile device. It's not a pipe dream: Welcome to Hilton's Connected Room.

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Marriott, Airbnb see opportunity in selling 'experiences' | By vancouversun.com

Hotel and home-sharing companies don't just want to sell you a room anymore. They also want to sell you an experience.

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HSMAI Washington DC Chapter Announces State of the Industry Program

The Washington, D.C., chapter of the Hospitality Sales and Marketing Association International today invited hospitality professionals from throughout the metropolitan area to attend its annual State of the Industry program Aug. 9 at the MGM National Harbor hotel in Oxon Hill, Maryland.

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HSMAI and Level60 Partner on Revenue Management Curriculum Tools and New Student Certification

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce a partnership with Level60 Consulting (Level60) to offer hospitality faculty members a course and classroom tools to teach revenue management, leading to a new HSMAI student certification.Designed expressly for faculty, the course and classroom tools will enable full-time and adjunct professors to customize existing classes or create new classes with the most current principles of revenue management.

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New Global Panel Series Invites Hotel Guests To Unpack Fresh Perspectives While On The Road

AC Hotels by Marriott, the European-inspired lifestyle brand, has launched the global panel series, AC Unpacked: A Conversation. The program will bring together a creative class of visionaries around the world to unpack their global perspective on ideas relating to Travel, Experience, Vision and Designfounding principles of the AC Hotels brand.

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IHG Becomes UK's Leading Luxury Hotel Operator

IHG (InterContinental Hotels Group) has today confirmed the UK debut locations for its boutique brand Kimpton Hotels & Restaurants and its recently launched upscale brand, voco Hotels. This move follows the announcement made in May of an agreement with Covivio (formerly Fonciere des Regions), to rebrand and operate 12 high-quality open hotels in the UK and one pipeline hotel. Nine of the hotels join IHG's brand portfolio today, making IHG the UK's leading luxury hotel operator. The remaining three open hotels are anticipated to be added in the coming weeks.

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Hotel bed myths that should be put to sleep | usatoday.com

Hotels claim their beds are amazing. Not all of their guests agree.

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Why Sound Matters for Your Hotel: A Report on Sound, Music & Hotels From Rightsify

Rightsify, a global music licensing agency that provides custom music services to hotels, restaurants, retailers, gyms and shopping malls in over 30 countries has today released their second in a series of reports on how music is used in businesses.

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The Hotel Zetta Staff and ALICE Drive Improving Cleanliness and Service Online Reviews

Hotel Zetta has selected ALICE to enhance their internal communication, housekeeping operations, and guest engagement at their vibrant boutique hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Guest Loyalty Technology Gets Personal at Rodd Hotels & Resorts

\"We are a family-owned hotel chain that prides itself in knowing our guests and personalizing their stay with us. Our success is based on recognizing each guest, providing the experience they value, and rewarding their loyalty. Maestro's Multi-Property Hotel management and Loyalty System are essential to our operation,\" said Mike Robertson, Marketing Manager for Rodd Hotels & Resorts. Rodd Hotels & Resorts operates seven hotels and resorts with three golf courses on Prince Edward Island, New Brunswick, and Nova Scotia, including the Five-Star Rodd Crowbush Golf & Beach Resort.

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Palacina Berlin puts luxury apartments on the global stage with online booking technology by SiteMinder

An increase in online bookings for a boutique hotel offering luxury apartments in central Germany is showing a rising popularity of extended-stay accommodation in Europe and the material benefits of using cloud-based technology. Months after adopting the global hotel industry's leading cloud platform, SiteMinder, Palacina Berlin, which offers a home away from home for travellers inside a 134-year-old residence, today reveals that an improved presence in the market has resulted in a surge in reservations through its hotel website and selected distribution channels.

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Marriott International to Debut on Alibaba's Tmall Super Brand Day'

Marriott International (NASDAQ: MAR) today announced its inaugural participation in Alibaba's 'Tmall Super Brand Day' slated for 28th July 2018, the first hospitality company to do so. Tmall is Alibaba's Chinese-language e-commerce platform for brands and retailers, with access to over 500 million annual active consumers across Alibaba's China retail marketplaces.

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Hotel Monitor 2019: American Express Global Business Travel Report Finds Buyers Facing A Complex Pricing Landscape

The Hotel Monitor 2019, published by American Express Global Business Travel (GBT), finds geopolitical factors along with global, regional and local economics driving a diverse range of conditions for those negotiating hotel rates in key business destinations. The first in a series of Monitor reports, Hotel Monitor 2019 was created by the Global Business Consulting team at GBT to support buyers ahead of the hotel request for proposal (RFP) season.

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HFTP CEO Frank Wolfe Honored as Most Influential Hospitality Association CEO 2018

Frank I. Wolfe, CEO for Hospitality Financial and Technology Professionals (HFTP), was recognized as Most Influential Association CEO 2018 in Hospitality by the European-based corporate finance publication Acquisition International (AI). Published by AI Global Media, AI is a monthly magazine that seeks to inform and shape the global corporate conversation through a combination of high quality editorial rigorous research and an experienced and dedicated worldwide network of advisors experts and contributors.

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Nigel Allport joins For-Sight Guest CRM as Head of Business Development

For-Sight announce the appointment of NigelAllport as the Head of Business Development, with sights high on the future.Nigel Allport, a highly respected sales executive, has over 20 years'experience in the hospitality technology sector working with a diverse clientportfolio consisting of: top tier hotel brands, luxury and boutique hotelchains, hotel management companies, resorts, franchises and independents, andbusiness partners.

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GDPR Compliance Deadline Has Come and Gone; What Does it Mean for Hotels?

The European General Data Protection Regulation (GDPR) compliance deadline has passed, and it now requires every hotel in the world to have guidelines in place that protect European Union (EU) residents' personally identifiable information against security breaches. While a lot has been discussed to help hoteliers become compliant, many are wondering \"what comes next?\" Dr. Amir Ameri, Data Protection Officer for Beekeeper, a GDPR-compliant developer of a digital workplace app hailed as the \"Most Innovative Technology\" for 2018 and the \"People's Choice\" by actual users and buyers, is providing answers to some of hoteliers most frequently asked questions.

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Casa Pepe Welcomes OpenKey Mobile Technology to Mexico City

Embracing its one-of-a-kind appeal, Casa Pepe, a boutique hostel in the beautiful historic center of Mexico City, announces the addition of OpenKey's mobile technology to its suite of guest services. The OpenKey mobile app will provide guests with the comfort of easy check-in at their fingertips.

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Slow Websites Are Silent Killers for Businesses

Over 80% of consumers are more frustrated by consistently slow websites than those that are temporarily down. That's according to a global online study today from Eggplant, the customer experience optimization specialists.

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After Mastering Product Offerings, Hotels Must Turn Attention to Services, J.D. Power Finds

It's a good time to be a hotel guest. Across the board, hotels are making their customers happier than ever, according to the J.D. Power 2018 North America Hotel Guest Satisfaction Index (NAGSI) Study,SM released today. Driven by increased approval of guest rooms and hotel facilities, overall satisfaction for the industry increases 8 points to 825 (on a 1,000-point scale).

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Darlene Rondeau joins Pegasus as New VP of Marketing

Pegasus Solutions, the global leader in hospitality technology solutions, today announced the appointment of Darlene Rondeau as vice president of Marketing. In this role, she will be responsible for developing and implementing integrated marketing strategies that reinforce the value of the company's products and services.

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J.D. Power Repeat: Microtel by Wyndham and Wingate by Wyndham Once Again Earn Highest 2018 Hotel Guest Satisfaction Segment Ratings

Top-ranked Wyndham Hotels & Resorts (NYSE: WH) brand duo, Microtel by Wyndham and Wingate by Wyndham, secured the highest guest satisfaction rankings in J.D. Power's 2018 North America Hotel Guest Satisfaction Index Survey for economy and midscale hotel chains, respectively. With many of its brands earning J.D. Power-favorable rankings* - notably a double-digit overall satisfaction score increase and two-rank jump for Wyndham's recently-acquired La Quinta midscale brand addition - the world's largest hotel franchising company with nearly 9,000 hotels and 20 powerhouse brands continues commanding this respected study.Microtel reclaimed this year's leading economy segment position, a distinction it's achieved 15 out of 17 years, earning the brand more J.D. Power accolades than any other economy hotel name and underscoring its \"brilliantly-efficient\" advantage. Wingate, the company's midscale hotel brand built for connected travelers seeking balance in work and life, once again earned top segment honors for the fourth straight year.\"Whether for business or pleasure, we know travel is an important part of life - that's why we maintain such a strong focus on ensuring that quality accommodations and positive guest experiences are attainable at every price point,\" said Geoff Ballotti, president and CEO, Wyndham Hotels & Resorts. \"With three of the top four economy brands and three of the top four midscale brands represented by brands of the 'by Wyndham' family - we are continuing to provide some of the best lodging accommodations in the industry, making hotel travel affordable, valued and possible for all.\"Determined by hotel travelers, the J.D. Power Guest Satisfaction Index Survey measures seven key experience factors on a 1,000 point scale: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilitates; and cost and fees.

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Negative Impact Of Cruise Industry Is More Than Obvious | tourism-review.com

In 2013, Spain launched a campaign, called \"Blue Carpet\", to encourage the development of cruise tourism. Five years later, with its 28 authorized ports, the country has become the first in the Mediterranean Basin to receive cruise ships. Barcelona was in the lead with 2.7 million cruise passengers in 2017 (for a city of 1.6 million inhabitants).

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Russian Inbound Tourism Benefiting From The Fifa World Cup | tourism-review.com

The FIFA World Cup has just ended in Russia resulting in a boost for local tourism. In the past years officials and authorities have paid a special tribute to inbound tourism. The goal of Russia is to increase revenues from tourism by 75% by 2024, to $15.5 billion.

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How To Automate Your Business Tasks

The opportunity of automation in the vacation rental industry is enormous and can help compliment the companies' activities by reducing the time spent manually attending tasks. Due to a larger demand of holiday apartments, automating business activity in this area is indeed indispensable.

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Triometric launches Trio Data Engine to leapfrog the Open-source challenges of delivering analytics and AI for high volume APIs

Triometric, the leading provider of real-time API monitoring and business intelligence to online travel companies, today announced the general release of the Trio Data Engine designed to enable travel businesses to overcome the challenges of managing high volumes of real-time XML data and to leverage the insights it contains. Trio Data Engine takes the company's core analytics platform to the next level in API traffic analysis, by offering an agnostic processing hub for transforming raw data into enriched and aggregated data fit for downstream analysis by wide range of popular commercial reporting tools, but also Big Data Open-source analytic systems such as Kibana with its related Elasticsearch technology and those promising but data hungry AI systems.

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HFTP Annual Convention 2018 Online Registration Now Open, Keynotes Announced

Hospitality Financial and Technology Professionals (HFTP) has opened online registration for its Annual Convention, which it has produced since 1952. Following the traditional event format, the event will offer a variety of educational sessions, networking and vendor opportunities. HFTP has secured two keynote speakers who will discuss topics relating to productivity, engagement, collaboration and communication in the workplace: Colette Carlson and Curt Steinhorst. The HFTP Annual Convention will take place from October 24-26 at the brand new Omni Louisville Hotel in Louisville, Kentucky USA.

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HSMAI Welcomes Nominations for Lifetime Achievement and Top 25 Minds Awards

The Hospitality Sales and Marketing Association International (HSMAI) Americas is accepting nominations for its Lifetime Achievement Awards and The Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. Awards will be presented to honorees during the HSMAI Adrian Awards Dinner Reception & Gala on January 22, 2019 at the New York Marriott Marquis.

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New HTNG White Paper: CRM Centric Architecture

HTNG's Customer Relationship Management (CRM) Workgroup developed a CRM (i.e. Global Customer Profile) Centric Architecture for Hospitality White Paper to develop a framework and associated data sets that allow companies to build and integrate a next generation CRM solution.

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New Survey Explores Link Between Travel and Curiosity

As travelers continue to seek local experiences and tailored activities that fuel their curiosity, Curio Collection by Hilton today unveils new elements to its Curious Gene program. To explore curiosity as it relates to travel, Hilton's first collection brand conducted a consumer survey and has partnered with The Travel Channel's Ashlan Cousteau to help people maximize their exploration.

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Seeker - Le Club AccorHotels unveils its latest innovation

What if we could know all your desires? Anticipate your every need? This month, the Le Club AccorHotels loyalty programme made all this possible by launching Seeker, a revolutionary tool that measures biometric reactions and behavioral analysis to detect travel preferences.

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2018 Hospitality Technology Study, uniting hotelier and vendor technology perspectives, now available worldwide

Orlando, FL July 19, 2018 Fuel Travel, StayNTouch and Flip.to have partnered to launch a new study that examines perspectives from hoteliers and suppliers on industry technology. First debuted exclusively for attendees of the HITEC Hospitality Technology Show in June, the results are now being distributed globally.

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PolyU Study Finds Food Tells Stories on Social Media

Understanding what motivates travellers to share their food-related experiences through social media is important because that information influences others' behaviour and acts as a form of destination marketing, according to Dr Ksenia Kirillova of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researchers. Having conducted interviews with South Korean social media users, the researchers identified various patterns of food-sharing behaviour, revealing that the motives for sharing were related to both psychological and functional benefits, and to self-focused and altruistic benefits.

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Why your property needs a mobile-friendly website

In this day and age - when two out of three people around the world own a mobile device - you can't afford notto have a mobile-friendly property page. A website with a responsive design that works across devices is crucial for your business.

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Google tests location tab for hotel knowledge panels - searchengineland.com

Google is testing a new location tab and section within the hotel knowledge panels. The location tab contains information that tells you what is around the hotel, including sections such as highlights, top sights and a getting-around section. Sergey Alakov captured this test and provided the screen shots below.

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Is hotel luxury dead? - multibriefs.com

What's in a name? A luxury hotel by any other name is still luxurious, right? No longer, it seems, in today's hospitality industry. When hotel discount brokers offer \"luxury\" accommodations at $49 a night, as occurred during the recent Independence Day holiday, does the word \"luxury\" have any useful meaning? Those in the industry who want to appeal to the wealthy and sophisticated traveler are upping their game and moving beyond traditional standards of luxury. According to a recent article on the lifestyle portal Star2, worldwide many in the upper echelons of the hospitality industry are now shunning the word \"luxury\" altogether. One reason is that, as in retail, the word has become \"inflationary,\" and thus rather meaningless as a marketing or branding label. Another is that today's travelers have different views about what constitutes \"luxury,\" so the word conjures up different perceptions for different kinds of guests.

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Hyatt Unveils New Experiences Platform Designed to Enhance World of Hyatt Members' Wellbeing

As part of its ongoing commitment to caring for guests' wellbeing, Hyatt today announced the launch of FIND, an extended way for eligible World of Hyatt members to earn and redeem points on experiences. FIND provides a unique, curated selection of exclusive experiences focused on enhancing the mind, body and spirit, both during and outside of hotel stays. Eligible members have the option to purchase experiences offered in the U.S. with cash and can earn 10 World of Hyatt Base Points per $1.00 USD, or redeem World of Hyatt points for experiences worldwide.

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How Social Media Has Changed the Ad Game - MDG

The rise of social media has disrupted many areas of business, and the world of advertising has been especially impacted.

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Horwath HTL Industry Report: Senegal: Tourism and Hotel Market Overview

As a model of democracy, Senegal has also one of the most resilient economies in West Africa. Thanks to dynamic business and leisure tourism boosted by major public infrastructure projects, the country succeeds in captivating international investor's interest. As a consequence, writes the team from Horwath HTL Ivory Coast, Dakar's hotel pool has further strengthened whilst secondary clusters are developing at a steady pace (mainly in Petite Cote region, Diamniadio).

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Meet the Hospitality CEO Who Embraces Airbnb - skift.com

Even as more hotel companies like Marriott, Hyatt, and AccorHotels are entering the homesharing space, the traditional hotel industry has generally been at odds with the homesharing giant Airbnb.

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We need to talk: Conversational hospitality and the guest experience - phocuswire

In 2016, Chris Messina, the inventor of the hashtag, published a post on Medium dubbing a new trend called \"Conversational Commerce.\"

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Premier Developer, Emaar, to Build Middle East's Largest Chinatown at Dubai Creek Harbour

Premier developer, Emaar announced a landmark development that will strengthen UAE-China relations, coinciding with the historic visit of President Xi Jinping of China to the UAE.

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Preparing Independent Restaurateurs for the Digital Age

The METRO Chair of Innovation, a research center at Ecole hoteliere de Lausanne (EHL) sponsored by METRO AG, recently released its latest research findings on creating an innovative learning community to support and motivate independent restaurateurs to learn and receive training on digital tools.

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Highly praised general manager joins HSMAI's team of mentors and Advisory Board for Culture and People

Jarle Moen, general manager of the luxury hotel THE THIEF in Oslo, first opening its doors back in January 2013, has been highly successful in establishing his hotel, owned by Nordic Choice Hotels, as one of the country's leading luxury retreats. Moen has an impressive track record, as general manager for several Nordic Choice Hotels and is ready to join HSMAI Region Europe's Mike Leven Mentor Program, as well as the Culture and People Advisory Board.

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Veturis Travel partners with SiteMinder to fuel Europe and Asia growth

One of Europe's fast-growing bedbanks, Veturis Travel, has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further cement its presence within the region and Asia. The wholesaler is upping its investment in cloud-based technology as part of a recent transition to dynamic online rates and a strategy to expand its direct contracts with hotels.

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Lodging Interactive Announces LinkedIn Marketing Services for Hotels

Lodging Interactive, an award-winning digital and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its fully managed CoMMingle LinkedIn marketing service for the hospitality industry. CoMMingle LinkedIn Marketing manages all aspects of a hotel's LinkedIn presence and community engagement.

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Trump effect: Flight searches down from China and Canada, up from Russia

Recent foreign policy events involving President Donald Trump have consistently impacted travel searches to the U.S., according to an analysis by the flight-search app Hopper.

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5 Global Advertising Trends Every Marketer Should Watch - MDG Advertising

Most marketers know that the advertising landscape is changingbut how? Are digital channels growing quickly? Will ad spend growth increase? What formats are on the rise?

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NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.

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NAVIS Reveals Strategies for Maximizing Peak Season Revenue

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts, and vacation rentals, today announced the launch of their exclusive 'Peak Season Success Program', which consists of best practices, case studies, and interactive webinars featuring industry experts and NAVIS clients that explore the elements of a successful peak season strategy.

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AccorHotels launches a new ephemeral and mobile accommodation concept

Due to the success of its pilot project, which was initially tested at various cultural, sporting and artistic events throughout France, the innovative Flying Nest concept is now entering the commercialization stage in the B-to-B market. Flying Nest: mobile, designer and ephemeral hospitality With its bold design, this new concept of mobile and sustainable accommodation is in line with AccorHotels' innovative approach of constantly rethinking tomorrow's hospitality in response to a strong trend, that of guests expecting to enjoy exclusive and intense experiences.AccorHotels' twofold objective is to provide its customers with unique hospitality experiences during outstanding events and to meet accommodation needs where hotel capacity is at saturation point.\"Originally developed for a B-to-B clientele (event organizing agencies, exhibition organizers, festivals, events, corporate clients, AccorHotels partners, etc.), the Flying Nest concept could also be offered to a B-to-C target in 2019\", said Sebastien Dupic, New Business Senior Project Manager at AccorHotels.A mobile and flexible accommodation conceptThe Flying Nest accommodation solution uses converted marine containers, ensuring quick and easy transportation of the modules. To assemble the guestrooms and deliver this innovative concept in record time, AccorHotels has partnered with Capsa, a Lyon-based start-up specializing in the conversion of these modules.Bold, modern design for comfort and connectivityOra-ito, one of the most celebrated designers of his generation, has designed these mobile guestrooms. Created to offer a functional and pleasant experience, each island consists of six modules cladded with raw and natural materials and decked out with all the comfort of a hotel room (Sweet Bed by ibis bedding, private bathroom, air-conditioned living area andWi-Fi connection).\"The layout of the islands, the patio and the large windows connecting the inside of each room to the outside all provide guests with a totally immersive accommodation option at the heart of the experience\", said Damien Perrot, Senior Vice President Design at AccorHotels.An environmentally sensitive hospitality solutionIn agreement with the Group's commitments and values, the modules have been designed with sustainability in mind: materials, techniques and equipment are all environmentally friendly (fair trade amenities, environmentally certified paint, wood cladding from environmentally managed forests, LED lighting, etc.), while the modules operate using green energy (grey water recovery, etc.).Through the Flying Nest project, AccorHotels is reaffirming its commitment to serving its customers at all levels, including at cultural, sporting and entertainment events.Key facts and figures of the Flying Nest conceptSpecifications for 1 island- 6 modules- 5 guestrooms + 1 technical roomDimensions of 1 island- Floor area: 14x10 meters- Height: 6 meters- Approximate weight: 35 tons- 4-meters gap required between each island- day assembly / day disassembly per island- 2 days autonomyFlying Nest at the Rencontres d'Arles The Rencontres d'Arles is the opportunity for AccorHotels to present its Flying Nest accommodation concept in the Parc des Ateliers, beside the Electrical Store, from July 2 through to 29, 2018.

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How Les Clefs d'Or Member, Laura Cunningham, Uses Technology to Stay One Step Ahead of The Guests

ALICE sat down with Les Clefs d'Or member and Chief Concierge of The Dewberry in Charleston, Laura Cunningham, to discuss the current opportunities and challenges for the concierge, the impact of technology on the profession, and the future of the concierge industry.

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TravelClick Hosts 2018 Industry Leaders Summit in Bangkok

TravelClick, a leading global provider of data and revenue-generating solutions for hoteliers, held its first Industry Leaders Summit in Bangkok, Thailand - the most traveled-to city in the world - on July 12 through 13, 2018 at The Okura Prestige. Throughout the two-day event, more than 50 hospitality companies and their executive teams met to discuss how hoteliers can drive more direct bookings and convert and retain more guests using innovative technologies such as TravelClick's award-winning, integrated iHotelier Central Reservations System (CRS), CRM and loyalty solutions.

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OTA Insight Gains Momentum Heading into NoVacancy Expo

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, has announced a series of key partnerships in the Australia-New Zealand-Pacific region, as it continues to be a target growth market for the company. With recent signings including Staywell Hospitality, Punthill Apartment Hotels, Ovolo Hotels, Doma Hotels and Reflections Holiday Parks. OTA Insight's focus on the region will allow even more hotel partners to directly benefit from its suite of revenue intelligence solutions. To accommodate the region's growing demand for OTA Insight's services, the company has invested in expanding its staffing and support efforts. This exciting growth announcement precedes OTA Insight's invitation to speak at the NoVacancy Accommodation Business Expo in Sydney, Australia from July 17 - 18.

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Maestro PMS Browser-Based Software Suite Optimizes Guest Experience, Improves Staff Productivity for 10-Property Cape Resorts

When Cape Resorts made the decision in 2008 to update operations at its growing collection of historic beachside resort properties, it turned to Maestro PMS. Today Cape Resorts centralizes property management, reservations, spa and activity management, and event sales for 366 rooms spread across 10 hotels with Maestro's Multi-Property Management suite of integrated modules.

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Why hotel text messaging is the newest trend for your hospitality business - bookingsuite

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.

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Why hotel text messaging is the newest trend for your hospitality business - bookingsuite

People are on the go more than ever before. And with the rise of smartphones, they expect to be able to do everything on their mobile device - from planning and booking a trip, to asking questions about their stay. That's where hotel text messaging technology comes in.

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Do we really buy those 'Top-Rated' deals when we shop online? New study says rankings matter but how so may surprise you - phys.org

According to a new study, the answer is, \"yes\" and \"no.\"

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Does Google Hotel Campaigns Announcement Spell The End Of Google Hotel Ads? - fuel

Following fast on the heels of last week's Google announcement of the rebranding of Google AdWords to Google Ads, yesterday's Marketing Innovations Keynote announced a plethora of new product names and new features as Google revamps their entire marketing ecosystem.

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Q&A with Gary Steffen, Global Head, Canopy by Hilton

What makes the Portland Pearl District and Dallas Uptown neighborhoods perfect for the Canopy by Hilton brand? Canopy by Hilton's thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen through local design, food & drink and culture. Canopy by Hilton Portland Pearl District and Canopy by Hilton Dallas Uptown are both located in key urban cities with vibrant neighborhoods that offer a fresh, positive stay for guests.Canopy by Hilton Portland Pearl District is located in the heart of a revitalized industrial zone that has quickly become a go-to spot for visitors and local alike, with indie boutiques, art galleries, microbreweries, green space and eateries, making the neighborhood perfect for a new lifestyle hospitality. The Canopy by Hilton Dallas Uptown neighborhood brings guests to Dallas' most walkable district, featuring more than 100 shops, restaurants and entertainment. Canopy by Hilton Dallas Uptown emphasizes its locale by telling the story of the Uptown district throughout the hotel, including artwork, vintage bricks from McKinney Avenue and a refurbished piece of the M-Line Trolley.

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Best Western Hotels & Resorts Continues The Behind The Brands Series With A Closer Look At Its Dual-branded Concepts

Following Best Western's launch of the \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is this month highlighting its thriving dual-branded hotel concepts. Best Western Hotels & Resorts' dual-branded concepts pair BW's extended-stay hotel brand - Executive Residency by Best Western - with one of its other leading hotel brands - enabling guests to experience the benefits of two Best Western brands under one roof. Integrating two types of accommodations also appeals today's developers as it provides a unique, flexible property that fits within various different market segments.

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sbe and Abercrombie & Fitch sign global partnership

sbe, the leading lifestyle hospitality company, announced today an exclusive partnership with specialty retailer Abercrombie & Fitch, a division of Abercrombie & Fitch Co. (NYSE: ANF). The partnership will integrate the iconic apparel brand with global sbe properties through a series of bespoke co-branded events and pop-up shops at selected properties. Additionally, members of the A&F Club, the brand's loyalty program, will be rewarded with special benefits across sbe's hotels, restaurants and entertainment venues.

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Joint Venture of Alibaba Group and Marriott International Trials Facial Recognition Check-In Technology

The Joint Venture of Alibaba Group (NYSE: BABA) and Marriott International (NASDAQ: MAR) today announced it is spearheading Marriott International's facial recognition check-in pilot with Fliggy, Alibaba's travel service platform. This announcement comes hot off the heels of the joint venture's recent global rollout of the Post Post Pay (PPP) functionality and redesigned storefront on Fliggy, to continually elevate the travel experience for tech-savvy Chinese travelers.

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Infographic: New data insights and web optimization tools

Want to see the full range of new product features we launched in Q2? Take a look at our latest product innovation infographic to learn about the most exciting developments from the past three months. Brand new data in your Insights dashboard, reassigning live chat conversations in Front Desk, automatically translated Message Porter campaigns and improved Agoda screenshots. We've been pretty busy

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12 Social Media Trends from Mary Meeker's 2018 Annual Internet Report - MDG

What are the essential Internet trends to watch? How is digital changing our lives and the world around us? Every year Mary Meekergeneral partner at KPCB and long-time technology soothsayerwades through a tremendous amount of research and conducts interviews with top industry experts to find out. Her 2018 annual report is chock-full of thought-provoking insights, from an outline of the ways in which consumer spending habits are shifting, to an exploration of how the nature of work is changing. One of the key areas that Meeker covers in depth is social media. Specifically, she examines the latest platforms, user behavior, advertising, and content evolutions. Here are 12 of the key social media observations from Meeker's report that every marketer should be aware of:

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HFTP to Host Inaugural, Invitation-Only Club Forum in Sarasota, Florida This Month

Hospitality Financial and Technology Professionals (HFTP) is hosting its inaugural HFTP Club Forum on July 28, 2018 at the Sarasota Westin in Sarasota, Florida USA - immediately following HFTP's Florida Regional Conference that is taking place from July 25-27, 2018 at the same location. HFTP's Club Forum is an executive-level event designed to provide club professionals with the opportunity to connect with industry peers, share ideas and discuss hot topics.

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Beekeeper Improving Guest Service and Guest Satisfaction Scores at the Watergate Hotel

In addition to completing an extensive $200 million renovation, the iconic Watergate Hotel in Washington, D.C., is making a big investment in its employees by adding the Beekeeper digital workforce communication platform. With 280+ workers responsible for delivering the ultimate guest experience, the hotel needed game-changing technology to ensure that service standards were at peak performance and employee morale remained high. Beekeeper, the \"Most Innovative Technology of 2018,\" was implemented as the primary internal communications channel for the property. It connects every single employee to relevant messaging about things happening at the hotel and to one another.

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Silver Reef Casino Hotel Spa to Streamline Operations and Improve Guest Satisfaction with Agilysys Solutions

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that the Silver Reef Casino Hotel Spa has selected a number of Agilysys solutions to streamline operations at their property in Ferndale, Washington. The management team has chosen to implement Visual One, InfoGenesis POS and Eatec to help drive operational excellence while improving the guest experience. The implementation will begin with Visual One Property Management System and later incorporate the two other solutions.

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The ENTERTAINER partners with Emirates Skywards to introduce amazing new App for travellers

Dubai-based global rewards and engagement provider, the ENTERTAINER, today demonstrated its B2B prowess once again by announcing its partnership with Emirates Skywards, the loyalty programme of Emirates Airline.

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McCain Foodservice releases report on 2018's top casual dining trends

Meat substitutes, food halls, and experiential dining are set to become more prevalent in casual dining over the coming years, according to a new report from McCain Foodservice.

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Duetto's Michael Skinner Wins 2018 Rakuten Data Challenge at ACM SIGIR 2018

Michael Skinner, the resident \"Data Whisperer\" at Duetto, hospitality's only Revenue Strategy Platform, placed first in the 2018 Rakuten Data Challenge and has been invited to present at the 2018 SIGIR Workshop on eCommerce, July 12 in Ann Arbor, Mich.

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Q&A with Gary Steffen, Global Head, Canopy by Hilton

Canopy by Hilton's thoughtfully local choices and surprising extras have been part of the brand DNA since its inception. Each property is a natural extension of its neighborhood as seen through local design, food & drink and culture. Canopy by Hilton Portland Pearl District and Canopy by Hilton Dallas Uptown are both located in key urban cities with vibrant neighborhoods that offer a fresh, positive stay for guests.

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InterContinental Hotels & Resorts launches Artificial Intelligence rooms in Greater China

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, announced that InterContinental Hotels & Resorts has collaborated with Baidu to introduce the next generation of intelligent hospitality. Smart Rooms, which are powered by artificial intelligence, are expected to improve and redefine customer hotel experience in China's hospitality industry. From now on, guests staying at InterContinental Beijing Sanlitun and InterContinental Guangzhou Exhibition Centre will be amongst the first to enjoy the AI Smart Rooms. A total of 100 AI powered Club InterContinental suites will be available at InterContinental hotels in gateway cities and key destinations across China within the year. Customised for InterContinental Hotels & Resorts, the AI solution is developed by Baidu's DuerOS Platform. It integrates AI technology with hotel operations, and this is supported by hardware upgrade and cloud service. Unlike traditional guest rooms, the newly launched AI Smart Room will fully embrace voice control technology to deliver a more natural human-computer interactive experience. For instance, guests will be able to freely switch settings between work and leisure modes, and enjoy a more convenient and seamless room service experience. This solution will also further fine-tune the current backstage management system, including customising information and resetting devices, making hotel management a simpler task.

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Hyatt Announces Global Efforts to Reduce Single-Use Plastics

Hyatt Hotels Corporation (NYSE: H) today announced Hyatt hotels around the world plan to eliminate single-use plastic straws and drink picks. After Sept. 1, 2018, straws and picks will be available on request only, and eco-friendly alternatives will be provided where available.

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Sean Fitzpatrick Takes the Reins as CEO of OTA Insight

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced the appointment of Sean Fitzpatrick as the organization's next Chief Executive Officer, effective immediately. Fitzpatrick will succeed Adriaan Coppens, the company's Co-Founder and previous Chief Executive Officer, who has led the company since its founding in 2012 and played an instrumental role in growing OTA Insight into an industry-leading business intelligence provider that supports more than 30,000 hotel properties in 140 countries. Due to family reasons, Coppens expressed his desire to step down from the day-to-day management of the business. He plans to continue to serve the company as a non-executive board member on OTA Insight's Board of Directors. For more information, please review his recent blog post.

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The Hotels Network launches Oraculo - the world's first predictive algorithm for hotels

Hotel technology company The Hotels Network has announced the launch of its pioneering new product - Oraculo. Complementing the company's existing suite of tools, Oraculo is the first ever hotel product with predictive capabilities, that marries together revenue management and personalisation to increase direct bookings on hotel websites.

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Talking up travel industry chatbots' - elliott.org

Travel bots are having a moment. It's about time. After a few false starts, these automated programs that answer basic questions, find deals or secure refunds are slowly coming into their own. And they might be worth trying. A bot is an application that performs an automated task. Outside of travel, bots can do things like tell you the weather or conduct an online search. Most of the bots I'm discussing here are referred to as chatbots programs you interact with through chat. You send it a message. It responds automatically, sending you information, making a query on your behalf or booking a ticket.

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Vacation Ownership Professionals Forecast Steady Consumer Interest Despite Increased Competition, Capital One Survey Finds

More than 90 percent of vacation ownership professionals expect that consumer interest in the timeshare market will be stronger or on par with the past year, according to Capital One's seventh annual survey of vacation ownership professionals who attended the American Resort Development Association (ARDA) World 2018 conference in Las Vegas, Nevada.

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Influencer Marketing Barometer | Hotels Special with Redpill

As influencer content grows in stature within the marketing mix of the biggest brands in the world, in this special feature, RedPill - using its ratings system for such content - reviews three influencer videos and assesses the reasons behind their social performance.

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Airbnb keen to wean hotels off OTA drug habit - travolution

Airbnb says it may have to tweak its commercial model for hotels but it is determined to offer an alternative distribution channel to the big global OTAs. Robin Clifford, northern Europe manager for homes at the leading home sharing site, told the Triptease Direct Booking Summit, that Airbnb was serious about helping hotels. He said it feels like hotels have become hooked on the leading OTAs like booking.com and Expedia. \"It's almost like you have taken a drug but you can't bet off it,\" he said.

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Triometric and Revva announce strategic sales and consulting partnership

Egham, UK, 7th June 2018 - Triometric, a leading provider of API traffic monitoring and search intelligence for online travel companies, today announced it is forging a business development partnership with Revva, a Palma headquartered revenue management and business intelligence specialist for the hospitality industry. Both companies have extensive experience in delivering their respective business intelligence solutions to large and small customers in the online travel market globally.

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New Menus, Technology Fuel Rise in Restaurant Customer Satisfaction, ACSI Data Show

Both full-service and fast food restaurants are revamping their menus and rolling out more mobile ordering options, to the delight of diners. Customer satisfaction with the Accommodation and Food Services sector overall rises 1.8 percent year over year to a score of 79.4 on the American Customer Satisfaction Index's (ACSI) 100-point scale. According to the ACSI Restaurant Report 2018, full-service restaurants jump 3.8 percent to an ACSI score of 81, while fast food establishments gain 1.3 percent to a score of 80.

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Video: Booking CMO Says Brand Marketing Has Limits - skift.com

Pepijn Rijvers isn't a \"mad man\" or one of the slick, nattily suited advertising salesmen from the TV series Mad Men. \"We're fairly rational in how we invest,\" said Rijvers, the chief marketing officer of Booking.com, when he spoke on April 26 in Berlin at Skift Forum Europe. Pepijn Rijvers acknowledged that an increase in brand marketing is part of Booking.com's mix. But he said he found brand marketing to have limited usefulness relative to other options.

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HSMAI Now Accepting Entries for 2018 Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) is officially accepting entries for its 2018 Adrian Awards, celebrating excellence in travel marketing. Now in their 62nd year, the Adrian Awards recognize standout brands and agencies for their innovation and creativity in hospitality advertising, digital marketing, and public relations campaigns.

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Airbnb testing charging hotels more, says Booking Holdings - wired.com

THERE IS A travel story that Glenn Fogel, CEO of Booking Holdings, formerly called Priceline, likes to tell. While planning a recent family trip to Iceland, his wife wanted to check out \"another site,\" which Fogel carefully avoids naming, but is clearly Airbnb. The home rental she found there looked good, so she tried to book it. \"Back and forth, back and forth, back and forth with the emails, like bah-bah-bah, bah-bah-bah,\" Fogel says, describing the booking process with his typical high-energy intensity. \"Like a week and a half later, the person says, 'OK, I can't rent it to you,'\" he says. \"What a waste of energy and effort.\"

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Booking shifts its cultural DNA as it sets sights on Indian market - yourstory.com

Amsterdam-headquartered Booking is looking at India to be one of its top five markets. \"India is a super important market but it also is a super tough market,\" said Pepijn Rivers, Senior Vice President and Chief Marketing Officer, Booking, while addressing a group of journalists at the company's headquarters in Amsterdam. The Booking office, located at the heart of the city's centre, stands out with its towering presence. Owned and operated by the US-based Bookings Holdings since 2005, the online travel aggregator (OTA) was founded in 1996, and merged with Bookings Online in 2000. In  the last fiscal, the company reported a 38 percent operating profit, and now has its sights set on India. According to CEO Gillian Tans, India is one of the top five growth markets for the OTA giant. \"India is a fast-growing market with a consumer base, which is active online and using smartphones. It is an open market where people like to travel,\" says Gillian.

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Oaky and Mews Systems Launch Two-Way Integration

As technology keeps developing, it offers ever-new options for creating personalized experiences in the hospitality industry. Today's travelers have come to appreciate and often expect this. For them, the customizability of a hotel stay has a large impact on how much they enjoy their trip overall.

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Rethinking Travel Marketing for an Era of Infinite Customer Touchpoints - skift

Today, nearly everything in this ever-expanding omnichannel travel environment is a new opportunity to connect with customers. It's not only social media and mobile devices that are expanding the landscape. The reality is that screens and customer touch points are showing up everywhere: in hotel rooms, on airplanes and at airports, on smart watches, and even on slot machines. Each of these emerging channels represents a \"blank canvas\" where travel brands can engage with travelers and help them along on their journey.

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Blockchain: opportunity or hype?

The soaring value of crypto-currencies, like Bitcoin and Ethereum, has raised general awareness of the blockchain technology on which they are based.

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GuestJoy and Availpro Partnership Set to Improve and Customize Guest Journey

GuestJoy partners with Availpro Smart Channel Manager to allow hotels to better connect with their guests and increase guest satisfaction.

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June

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Best Western Hotels & Resorts and IBM Watson Advertising Introduce AI-powered Ad to Help Consumers Personalize Vacation Planning

Vacations are meant to be enjoyable but planning activities and finding appropriate accommodations can be a stressful experience. IBM Watson Advertising (NYSE: IBM) and Best Western have teamed up to help take the sting out of summer travel with a new interactive AI-powered ad. Best Western's Watson Ad personalizes vacation planning by providing consumers with travel tips and tricks, recommendations for local accommodations, and special offers based on their travel preferences.

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Professional Association of Innkeepers International now a non-profit organization

Three years ago, at the PAII Conference in Austin Texas, we announced that we would transition PAII from a \"For Profit\" Corporation to a \"Non Profit\" Corporation. As promised, we've done it! PAII was originally founded - back in 1987 - as a for-profit association. Because PAII has always operated similarly to a non-profit, that is, the income went to fund operations and was not distributed to 'shareholders', most members are surprised to learn that PAII was not originally a non-profit. So, what was the process? PAII submitted all of the required documents and has re-in corporated as a non-profit in the state of Wyoming. Wyoming was chosen as it is one of the lowest cost jurisdictions and corporation-friendly states for many national and international organizations and companies. Several other documents handled the move of all assets from the 'old PAII' to the 'new PAII' and completed the setup and formation. The filing and determination by the IRS of 501(c) status, as many who work with nonprofits will already know, often takes months to complete and receive, but will be retroactive to PAII's re-incorporation date. The Distinguished Inns Alliance (DIA), the group of innkeepers and industry partners that purchased PAII from the founders in 2000, had been administratively dissolved. The for-profit PAII, incorporated in California, has also been dissolved. All types of current and paid memberships remain valid, with access and benefits also remaining the same. Member dues will continue to be tax-d eductible as a business expense as PAII is not a 'charity' but rather a professional organization/business league. As is required of non-profit corporations, some financial reporting becomes public record once filed. The new non-profit PAII will operate as we have since 2015 (present administration), with the same staff, same board of directors, and the same commitment to education and advocacy on behalf of our members and the innkeeping industry.Come celebrate your revitalized PAII with us in LAS VEGAS January 14-17, at the 2019 PAII Innkeeping Conference & Trade Show!Professional Association of Innkeepers International http://www.paii.com/

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Naftalan: The Azerbaijan resort where guests bathe in crude oil | cnn.com

Ever since the world's first oil well was dug here back in 1847, Azerbaijan has been making the most of its plentiful stocks of \"black gold.\"More than 170 years later, Azeri Light crude oil is still the country's most valuable resource.But in the little town of Naftalan, 320 kilometers west of Baku in the foothills of the Lesser Caucasus Mountains, an unusual local oil -- also called Naftalan -- has been attracting the travel set for hundreds of years.This crude oil is too thick for commercial use and it isn't much good for burning. But it's said to have health-giving properties and so people have been bathing in it since ancient times.Recently, treatments involving being submerged in the dark gloop have had a resurgence.

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New Technologies Will Revolutionize The Hospitality Industry - forbes.com

As technology innovations continue to transform every industry and job role in the United States, the service industry is certainly no exception. In fact, Gartner believes that artificial intelligence (AI) will create 2.3 million jobs in 2020 while only eliminating 1.8 million, for a net gain of half a million jobs added to American company payrolls.

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Chase and Hyatt Introduce the New World of Hyatt Credit Card

Chase Card Services (NYSE:JPM) and Hyatt Hotels Corporation (NYSE: H) today announced the launch of the new World of Hyatt Credit Card, designed to reward today's travelers for making everyday purchases - both while at home and on the road. From fitness to transportation to dining, World of Hyatt cardmembers will be rewarded for their spend, making it easier to elevate their status and earn free nights at Hyatt destinations. Cardmembers will also be able to earn Bonus Points with the addition of a new fitness club and gym memberships category.

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Marriott International Purchases 1,000-Room Sheraton Grand Phoenix For $255 Million, Advancing Company's Transformation Strategy For Its Sheraton Brand

Marriott International (NASDAQ: MAR) today announced that it has purchased the 1,000-room Sheraton Grand Phoenix hotel for $255 million. Marriott has plans for a significant renovation covering the downtown Phoenix hotel's guest rooms and public space to transform the property into a cutting-edge model for the Sheraton brand.

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PATA and Skal Sign MOU

PATA and Skal have signed a Memorandum of Understanding to share knowledge through research and publications, to reciprocate in event participation, to support mutual agreed advocacy positions, and to enhance access for the benefit of members of both organisations.

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The ROI of Social Media [Infographic]

You've implemented a social media strategybut is it effective? Measuring the return on investment for social media programs often is difficult for marketers. While many businesses are increasing resources to different social platforms, some struggle to determine whether these investments are worth it. It's hard to see how much revenue a Facebook post has brought in, or whether a tweet has increased your bottom line. Instead of focusing on likes, shares, and followers, marketers must find meaningful data that reveals whether their content is working.

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Last day of the Direct Booking Summit 2018: Book direct and get a Porsche!

Day one and the grandest party in Direct Booking Summit history are behind us, and we are eager to share the exciting agenda we prepared for the participants on the second day.

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Seven Suite and SiteMinder to improve hotel efficiencies in Costa Rica as electronic invoicing becomes law

Months after becoming the first Costa Rican property management system (PMS) provider to ensure hotel compliance with the mandatory use of an electronic billing system, Seven Suite has partnered with the global hotel industry's leading cloud platform, SiteMinder, to further operational efficiencies for local hoteliers.

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Hotel booking websites told to stop 'one room left' warnings - telegraph.co.uk

Hotel booking websites have been told to stop \"one room left\" warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs. Such warnings are currently used by the UK's most popular booking sites including Expedia and Booking.com to encourage customers to book sooner rather than later. Following an investigation into holiday booking sites the Competition and Markets Authority said it would take firms to court if they did not end unfair and misleading practices.

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Use Technology for More Sustainable Tourism Management - UNWTO

As the World Tourism Organization (UNWTO) held its 2nd World Conference on Smart Destinations in the Spanish city of Oviedo (25-27 June 2018), Secretary-General Zurab Pololikashvili emphasized how new technologies can and should enable a more universal approach to sustainable tourism.

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Hostelling International & ReviewPro strengthen partnership to help hostels deliver better guest experiences

Hostelling International (HI) and ReviewPro, world leaders in Guest Intelligence, strengthen their partnership to help hostels exceed guest expectations. HI members who choose to sign up with ReviewPro will gain access to powerful analytics to help them to prioritize operational and service improvements at their properties. This will allow them to improve the guest experience, boost their online reputation, and increase bookings and revenue.

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Hotel booking websites should stop 'limited rooms left' warnings

Hotel booking websites have been told to stop \"one room left\" warnings designed to pressure holidaymakers into booking, under a crackdown by competition watchdogs.

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Trendy Brooklyn Hotel Uses ALICE To Increase Operational Efficiencies and Employee Accountability

The Williamsburg Hotel has selected ALICE to sync together their interdepartmental communication to increase operational efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Concilio Labs and REBEL Travel Corporation Announce a Partnership Aimed at Enhancing the Utilization of Guest Personalization Technology

Concilio Labs, a leading provider in guest intelligence technology that unlocks powerful insights from hotel and guest data, and REBEL Travel Corporation, a global integrated marketing and technology company, today announced their strategic partnership. Concilio Labs' game-changing CRM will help to further REBEL's marketing, distribution, analytics, and technology solutions for hospitality and travel companies worldwide.

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Courtyard By Marriott Gives Viewers Exclusive Behind-The-Scenes Access To NFL With Courtyard: Unstoppable Content Series

Courtyard by Marriott today debuted its new 12-part docuseries, \"Courtyard: Unstoppable,\" which builds on the brand's continued evolution and shared passion with its guests for never settling and always moving forward. The series, produced in part as a creative collaboration with the Marriott Content Studio and Whistle Sports, will take viewers behind-the-scenes of the football world like never before, showcasing 12 unique individuals that are pursuing their personal and professional passions, exceeding expectations and breaking barriers within their fields.

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Millennials as Guests and Employees: Who they are and what they want - A Horwath Report

Making up the largest generation in the U.S. workforce, Millennials are changing the game. But trying to figure out what makes Millennials tick can drive hoteliers to despair: Who are these Millennials and what do they want? The Bad News: The hospitality industry will not be spared from them. The Good News: Understanding the Millennial's particularities as employees and guests in hotels can help hoteliers gain an edge over competitors. Horwath HTL Atlanta gives you the low-down.

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The fight between Airbnb and New York City is heating up - recode.net

The company is accusing New York City lawmakers of being paid off by the hotel industry, days before a crucial hearing.

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This New London Hotel Is Proud Of What It Doesn't Have | forbes.com

Few hotel websites contain a proud list of amenities that they don't offer. But then again, the newly renovated London-based hotel Pilgrm is hoping to offer travelers a unique hotel experience. No more trouser presses, room service or minibars. No bellboys or doormen, it says on its website. What it does have is a sense of place, peace of mind, and purpose.

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International Tourism exceeds expectations in the first months of 2018 - UNWTO reports

International tourist arrivals grew 6% in the first four months of 2018, compared to the same period last year, not only continuing the strong 2017 trend, but exceeding UNWTO's forecast for 2018.

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Hotel Interurban Selects ALICE to Streamline Operations and Elevate The Guest Experience From The Beginning

The newly opened Hotel Interurban has selected ALICE's suite of products to streamline hotel operations and elevate the guest experience. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Google Tests Hotel Search Filters Using Highlight Icons - seroundtable.com

As you know, Google has been using these hotel highlight icons to display hotel amenities in a more graphical manner. Well now Google is testing using these icons in the hotel search filters, to let searchers click on them to filter out hotel options in their searches. Pete Meyers from Moz posted on Twitter a screen shot of this happening: The \"top choices,\" \"guest favorites,\" \"budget options,\" and more are all part of those highlight icons Google uses in hotel search.

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World Tourism Organization and Globalia announce the first and largest worldwide competition for tourism startups

The tourism sector has taken a giant step into the future. The World Tourism Organization (UNWTO), in partnership with Globalia, the leading tourism group in Spain and Latin America, announced the launch of the 1st UNWTO Tourism Startup Competition. It is the world's first and largest initiative devoted to identifying new companies that will lead the transformation of the tourism sector. In order to find the best projects, the call for competitors will be launched in 164 countries.

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The Ritz-Carlton and Hearst Magazines Digital Media Collaborate on an Innovative Short Film Series and Global Digital Campaign

The Ritz-Carlton today announced a global collaboration with Hearst Magazines Digital Media on \"The Stay,\" a groundbreaking digital campaign that explores the infinite possibilities offered by a stay at The Ritz-Carlton through the lens of five original short films.

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Hotels are still tripping over themselves to offer free goodies to fake influencers - thenextweb.com

Brands and businesses everywhere are starting to adopt new forms of advertising that involve partnering with so-called \"influencers\" on social media. But how willing are they to vet the actual accounts on whom they spend hundreds of dollars? Apparently not much even when the account in question is an obvious fake.

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Jonas Software formally announces Jonas Hospitality and Jonas ARC

Jonas Software is proud to formally announce Jonas Hospitality and the Jonas ARC. Jonas Hospitality will focus on providing integrated solutions that meet the diverse needs of the top-rated hotels, resorts, event venues and spas in the world. From opulent beach and golf resorts to suburban extended-stay hotels, Jonas Hospitality serves every segment of the hotel, resort and spa industries with solutions from the Jonas Software family of industry-leading providers.

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Millennium Hotels And Resorts Launches Season Of Sport

This month, Millennium Hotels and Resorts will launch its first ever Season of Sport where guests can enjoy exclusive room packages, themed menus and live screenings in celebration of this summer's sporting events.

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Live from HEDNA Lisbon: Top experts share practical advice for hoteliers

There were many perspectives on the state of global distribution featured across three days of education, keynotes, and deep-dive panel discussions. From iterating your business models to understanding how payments continue to evolve, here are 7 observations from in and around HEDNA Lisbon 2018.

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Evolve Controls Releases First Consolidated Guest-Facing Room Controls Interface

CHICAGO, IL - Wireless, cloud-based in-room control and management solutions provider, Evolve Controls, today announced the launch of Evolve Guest Interface (eGI), the hospitality industry's first multi-protocol gateway built into a touch-screen interface device.

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Top 5 Things You Need to Know Now in Hotel Digital Marketing: June Edition

This month, Google nudges SEO marketers in the right direction with clarifications to the mobile-first index as it rolls out to more websites; Bing pilots in-market audiences; and Instagram gets more serious with Stories by adding e-commerce features. From SEO to design, read on to learn the top five things you need to know now in hotel digital marketing, and stay informed.

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Marriott Caribbean & Latin America Resorts Encourage Travelers to Uncover Their Place in the Sun

Whether seeking an exotic culinary experience, lazy afternoons by the sea, cultural immersion or all of the above, Marriott Caribbean & Latin America Resorts invite travelers to experience the Caribbean and Mexico, starting with a new iOS app using augmented reality (AR) to offer a stunning peek into the region's dynamic destinations.

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Travelers Want Meaningful Vacations in 2018, Not More of Them

Today, MMGY Global released key findings from the 2018-2019 Portrait of American Travelers study suggesting that travelers are seeking more meaning behind each vacation, rather than more vacations. The study reveals 30% of travelers plan to take fewer vacations next year, meaning travelers could take up to six million fewer vacations in 2018 compared to 2017. This is the first time there has been a negative variance in intent to travel (nine point decrease) in the 12 years this question has been asked. However, although people are traveling less, travel spending will hold steady into 2019, showing that travelers will actively invest more money and planning behind each vacation, valuing each trip more this year than in the past.

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Softscribe Inc. Outlines 7 Ways to Use LinkedIn to Close Sales Leads from HITEC 2018

Softscribe Inc., the leading hotel tech PR agency, outlined 7 ways technology vendors and HITEC attendees can leverage their LinkedIn Profiles to close sales leads at the show. HITEC is the world's largest hospitality technology conference. HITEC 2018 takes place in Houston, Texas, June 18 to 21. #HITECTX. Softscribe Inc. provides B2B public relations to the hospitality technology market and related industries. It creates public relations content, search and social media to help technology companies achieve their business goals.

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Luxury Resorts Appreciate Guest Privacy Enhancements Included in Version Update for Springer-Miller's SMS|Host PMS

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces that the latest update to their SMS|Host Property Management System, v.22.1, is now available and includes new functionality to conform to GDPR regulations.

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WebRezPro Cloud PMS Partners with Whistle Guest Messaging Platform

World Web Technologies Inc. (WWT) is pleased to announce a direct interface between its WebRezPro cloud property management system (PMS) and Whistle, a leading customer service platform that enables hotels to engage with guests through smartphones.

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62 residents. 22 storeys. 1 unique exhibition at upcoming citizenM New York Bowery

62 residents. 22 storeys. 1 unique exhibition. Last night citizenM officially unveiled its citizens of the Bowery exhibition on the windows of citizenM New York Bowery, and lit it up for all of New York to see. Next on the agenda? Opening the doors to our first guests very soon! See more about the exhibition captured by Christelle de Castro here: https://www.citizenm.com/thebowery

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Amazon Helps Hotels Offer New, Engaging Guest Experiences with Alexa for Hospitality

Amazon today announced Alexa for Hospitality, a new experience offered by invitation to hoteliers that brings the simplicity and convenience of Alexa to hotels, vacation rentals, and other hospitality locations. Using the Amazon Echo in their room, guests can now ask Alexa for hotel information, contact the hotel to request guest services, play music in their room and more. For hotels, Alexa for Hospitality helps deepen guest engagement through seamless voice-first experiences that offer new ways for guests to access services and amenities during their stay. Alexa for Hospitality is available to hospitality providers by invitation starting today, with Marriott International introducing the new Alexa experience at select properties in Marriott Hotels, Westin Hotels & Resorts, St. Regis Hotels & Resorts, Aloft Hotels, and Autograph Collection Hotels starting this summer.

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Hoist Group Ireland & Revinate Announce Partnership

Hoist Group Ireland, (HotSoft) the division of the Hoist Group servicing the Irish hospitality industry has today announced a strategic partnership with Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue.

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IHG introduces Hotel Indigo brand to Pacific Northwest

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the development of three Hotel Indigoproperties in the state of Washington - Hotel Indigo Vancouver Downtown, Hotel Indigo Everett and Hotel Indigo Spokane. All three properties are expected to open before the second quarter of 2020.

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W Hotels Worldwide Rewrites the Festival Rules with Wake Up Call

W Hotels today announces the global roll out of WAKE UP CALL, the brand's signature music festival series that will make stops at three W Hotels this year: W Hollywood (Sept 1-3); W Barcelona (Sept 21-23); and W Bali (Oct 4- 6). Combining the brand's longstanding passion for music with its signature Whatever/Whenever philosophy, WAKE UP CALL takes the festival experience off the field and onto fabulous hotel grounds. Available exclusively for members of Marriott International's award-winning Starwood Preferred Guest (SPG) and Marriott Rewards loyalty program, anybody is welcome to join the programs and book. Members can check in and then check out performances throughout the hotel - from WET deck parties to DJ masterclasses and live performances - by some of the hottest acts in music today including Phantogram, Charli XCX, Martin Solveig, Gorgon City, Sam Feldt and Angus & Julia Stone. It's all access (and perhaps a bit of excess), all the time.

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Marriott International Hotels Gear up as Water Savvy Cape Town Bounces back after successful Implementation of Sustainability Measures

\"We're open for business and forging ahead with plans for tourism growth in Cape Town and the Western Cape\" - that's the message a group of industry heavyweights are proclaiming, as the region comes together to help build a sustainable tourism destination that will continue to thrive. In a joint statement with WESGRO, the Official Tourism, Trade & Investment Promotion Agency for Cape Town and the Western Cape, Marriott International (www.Marriott.com), reiterated that it was ready to own the upswing.The region's rapid and pragmatic response to the drought through crisis management from both public and private enterprise has shown the world it is possible to build a sustainable, water-wise destination. In the last three years alone, the City of Cape Town has reduced its water usage by nearly 60%, setting a new world-class standard. This is a model that the rest of the world can look to emulate.\"Responsible management of natural resources in our hotel operations has been a part of our business,\" said Neal Jones, Chief Sales and Marketing Officer, Middle East and Africa, Marriott International.

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Best Western Hotels & Resorts Goes Behind The Brands With An Inside Look At BW Premier Collection By Best Western

Launched in Fall 2015, BW Premier Collection by Best Western is one of Best Western Hotels and Resorts' fastest-growing brands, comprised of an exclusive, carefully curated collection of upscale properties around the world. As part of the \"Today's Best Western\" campaign, which launched earlier this year, BW Premier Collection by Beset Western is featured in this month's \"Behind the Brands\" series.

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Hotel Live Chat Instant Gratification Wins Every Time

There's a lot of debate about the best way to handle the huge influx of guest messages happening through private message and live chat platforms.

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KEYPR and Hafele Team up for Global Technology Partnership

HITEC - Houston, TX - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that they have partnered with Hafele, globally-renowned specialists in hospitality hardware, cabinet fittings, and smart architectural systems. As part of a larger tech initiative for Hafele, this integration will allow end users to utilize advanced digital key and in-room technologies such as lighting, audio, and other guest room functionality via the KEYPR platform, ultimately touching all aspects of the guest-facing experience. This partnership will also extend to Intelity on the heels of yesterday's merger announcement to combine both entities to form the largest, most richly integrated company in hospitality.

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Marriott International's Disruptive Hotel Brand Moxy Makes Its Mark In Georgia With The Opening Of Moxy Tbilisi

Moxy Hotels, Marriott International's experiential hotel brand, has made its debut in Georgia with the opening of Moxy Tbilisi, bringing its characteristic vibrant, playful design and approachable service to this dynamic destination.

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Aloft Hotels Partner With Universal Music Group To Launch Global Program

Aloft Hotels, Marriott International's brand for music lovers and music makers, and Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), the world leader in music-based entertainment, today launched the 2018 edition of Aloft Hotels' artist discovery competition Project: Aloft Star, and unveiled the first-ever Project: Aloft Star Tour, a five-city tour celebrating UMG's emerging artists.

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SiteMinder solves hotel system connectivity, a feat for all hotel technology providers

One of the most notorious barriers to hotel technology innovation has been tackled head on by the global hotel industry's leading cloud platform, SiteMinder, with the launch today of SiteMinder Exchange, a powerfully-simple solution that solves the connectivity problem for hotel property management systems (PMSs) and hotel applications everywhere.

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Movenpick Hotels & Resorts to treat guests to a special edition Chocolate Hour' in celebration of World Chocolate Day

Movenpick Hotels & Resorts is celebrating World Chocolate Day in style, indulging guests of all ages in immersive 'Chocolate Hour' experiences that are fun and wonderfully delicious.

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ReviewPro Responds to Significant North American Growth by Opening Customer Support Office in Atlanta

ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, doubles down to expand its already strong presence in the US by setting up offices in Atlanta, Georgia. This new office is the home of the company's customer success team that will support both North & South American based clients. The ReviewPro team is housed in the Shiji US headquarters. Shiji acquired a majority stake in ReviewPro in December 2016.

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Milestone Wins Prestigious 2018 Best Overall Search Marketing Initiative Search Engine Land Award

Milestone, a provider of digital marketing solutions for location-based businesses, was selected as recipient of the Search Engine Land's prestigious \"best overall search marketing initiative\" at the 4th annual Search Engine Land Awards in Seattle, WA. Each year the \"Landy Awards\" acknowledge individuals, agencies and internal marketing teams in the digital marketing community who have demonstrated excellence in creating and executing organic and paid search marketing initiatives.

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Telkonet Announces Launch of Hospitality's Most Comprehensive Automation Platform

Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions is proud to announce the transformative release of its' Symphony commercial IoT platform. Intelligent automation and the Internet-of-Things (IoT) have evolved rapidly and the Hospitality industry is already experiencing the benefits of their value and contribution to efficiency, sustainability and guest comfort. In order to ensure a ubiquitous experience for guests and maximize efficiency and savings for properties, Telkonet has released the first network-agnostic, enhanced-learning cloud platform for the Hospitality industry.

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Guest Experience - The (True!) Longing Of The Rich & Famous: On-Stage With The Illustrious Stacy Fischer-Rosenthal

I have been talking about a shift in the mindset of the luxury traveller for some time. I had the pri vilege of a conversation with Stacy Fischer-Rosenthal - the internationally known head of what is arguably the most elite travel agency in the world - on stage at the recent HEALING SUMMIT in Berlin.To hear Stacy talking about the longing of those who have everything is fascinating! It confirms this shift in the luxury travel mindset I talk about, bringing to light her first-hand experience with the needs and desires of the ultra-rich.Back when I worked as a senior executive for an international luxury hotel company, all of my hotel clients wanted to build a relationship with Fischer Travel, for one reason only: getting a share of the profitable luxury traveller.In business in New York for the past 50 years, Fischer Travel isn't just any elite travel agency - you've got to know someone who's a client in order for them to consider taking you on, and even then, first, you're vetted to see if you're the right fit.

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Crowdvilla makes history by acquiring shared holiday properties and brings blockchain to Bali

Crowdvilla, the blockchain-based startup that enables its community of users to own and share holiday homes, has in-principle acquired a collection of holiday properties, which include boutique hotels and luxurious villas in Bali, Indonesia.

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Blockchain In Tourism: Hope Or Hype | tourism-review.com

Blockchain technology is the focus of many companies these days contemplating its benefits. Blockchain in tourism also has its future according to experts.

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Airbnb Occupies Another Trench In The Hotel Industry War | tourism-review.com

Airbnb strikes again with its arsenal to conquer the hotel industry. The hospitality service and rental platform signed a partnership with the French software company Availpro, which currently has a portfolio of more than 10,000 boutique hotels in Europe and Asia.

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Another First for protel. Click-to-Install Interfaces!

Continuing in their path of hospitality innovation firsts, protel today launched their SERVICES MARKETPLACE to coincide with the opening of HITEC, the world's largest hospitality technology show, this year in Houston, Texas.protel, the Germany-based hotel technology innovators, now also headquartered in Atlanta, USA, are uniquely positioned as the platform provider among PMS vendors. The delivery today of the protel SERVICES MARKETPLACE is another piece of solid proof of its 24-year commitment to invigorating the hospitality sector.

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BLLA Conference highlights common vision between boutique hotels and fashion

The Boutique & Lifestyle Leaders Association, more commonly known as BLLA, featured fashion designer John Varvatos, Anine Bing Co-Founder Annika Meller and Baja East Co-Founder John Targon testifying about the strengthening bond between the fashion and hospitality industries at the BLLA's annual Boutique Hotel Investment Conference at The Times Center in New York on Wednesday, June 6th.

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protel US headquarters in Atlanta open for business!

For nearly 25 years, protel has successfully developed hotel management solutions that are in use in more than 14,000 hotels and over 90 countries. protel is the established market leader for PMS in Switzerland and Austria. To continue its strategic expansion, the company opened a branch in North America in mid-2017, where the protel team recently positioned itself in Atlanta. This has a clearly defined goal: acquiring hotel chains and groups along with individual hotels looking for a modern IT eco-system to centralize their heterogeneous system landscape.Customers around the world appreciate the specialized protel know-how and cutting-edge developments which revolve exclusively around hospitality. \"We specialize in the hotel business, we speak the same language and have the same concept of service,\" says Manfred Osthues, co-owner of protel. \"We handle the technological challenges, the digitization, the hotel-specific requirements and support the industry with cloud-based and on-premise solutions that enable centralized hotel management and, above all, are secure!\"

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SpaSoft Integrates New Security Enhancements to Latest Release

STOWE, VT June 15th, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announces the availability of version 7.0 of the SpaSoft Spa and Activity Management Solution.

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Novility's New Hospitality Training Modules to be Released at HITEC Houston 2018

Amsterdam, Netherlands - Novility is launching three new interactive training modules to complement its extensive course curriculum, doubling it in size. In addition to \"Housekeeping\", \"Introduction to Ergonomics\", and \"Ergonomics Awareness: Housekeeping\", the team is excited to showcase its new additions with a live demonstration for the first time at HITEC Houston this year. These include: \"Cleaning Public Areas\", \"Bellhop SOPs\", and \"Ergonomics Awareness: Bellhops\".

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HSMAI Greater New York Chapter Honors The National September 11 Memorial & Museum; Presents Inaugural Icon' Award, Annual Chapter Awards Of Excellence

The Greater New York Chapter of the Hospitality Sales and Marketing Association International (HSMAI) has awarded the National September 11 Memorial & Museum with the 25th Annual Frank W. Berkman Tourism Achievement Award and named the 2018 honorees for the Annual HSMAIGNY Chapter Awards of Excellence.

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Discover Why ALICE Is The Hospitality Industry's Choice For Guest Satisfaction And Operational Excellence At HITEC 2018

ALICE, the hospitality industry's leading operations platform, will showcase its product portfolio of six hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

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Handeholder Products Names Vice President of Marketing and Business Development

Handeholder Products, Inc., an industry leader in tablet and mPOS (mobile point-of-sale) device mobility solutions, has named Beau Keyes as their Vice President of Marketing and Business Development.

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Track Hospitality Software Announces New Feature: TRACK Automations

Cottage Grove, Minn. - Track Hospitality Software (TRACK) announces the release of the newest feature, TRACK Automations, to the suite of products. TRACK is the Industry Leading CRM with core components focusing on Property Management (TRACK PM) and guest communication (TRACK Pulse) for hoteliers and the hospitality industry.

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KEYPR Launches KEYPR TV, the Most Advanced Casting Solution in Hospitality

Los Angeles, CA - KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, is announcing its partnership with Nevaya, the go-to TV cloud entertainment company for hospitality, to create KEYPR TV. The new feature allows guests to stream content from their personal mobile devices or KEYPR's in-room tablets to hotel TVs, with no app downloads, required sign-ins, or overly-complex access codes.

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Cendyn releases eNgage application for delivering real-time guest intelligence and recommendations to hotel associates

Cendyn, the leading provider of hotel CRM and sales platforms, announced the next-generation release of its Cendyn eNgage guest intelligence solution. Advancements include enhanced user interface, reporting, rules engine and personalization options.

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TrustYou and Volara Partnership Supports Positive Guest Experiences with Guest-Hotel Communication through Voice Activated Devices

TrustYou, the world's largest guest feedback platform, in collaboration with Volara, the provider of custom voice-based solutions for the hospitality industry, developed a joint solution to focus on a highly popular communication trend: voice messaging. The outcome combines TrustYou's guest messaging feature with Volara's voice-based guest engagement software, through Amazon's \"Alexa\" and results in an innovative and hassle-free way of communicating on the spot, during a guest's on-site experience.

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Leading Portuguese tour operator Top Atlantico DMC embraces dynamic online rates

One of Portugal's largest travel and leisure companies, Top Atlantico DMC, part of Springwater Tourism Group, has made the transition to dynamic online rates thanks to a partnership with the global hotel industry's leading cloud platform, SiteMinder. The long-established tour operator has integrated SiteMinder's hotel distribution solution with its booking engine to offer travellers the latest accommodation rates and availabilities for the first time.

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Waldorf Astoria Takes on New Luxury Marketing Approach with Breakthrough Campaign

Waldorf Astoria Hotels & Resorts, the iconic luxury brand of Hilton (NYSE: HLT) portfolio, today announced the debut of the 'Live Unforgettable' campaign - a bold repositioning of the brand to highlight Waldorf Astoria's unique experience and deepen connections with today's luxury travelers. Backed by extensive consumer insights, the campaign pairs the brand's legacy with an unexpected, playful take on True Waldorf Service.

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Aloft Hotels and Universal Music Group Launch Project: Aloft Star' Tour

Aloft Hotels, Marriott International's brand for music lovers and music makers, and Universal Music Group & Brands (UMGB), the brand strategy division of Universal Music Group (UMG), the world leader in music-based entertainment, today launched the 2018 edition of Aloft Hotels' artist discovery competition Project: Aloft Star, and unveiled the first-ever Project: Aloft Star Tour, a five-city tour celebrating UMG's emerging artists.

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Danish hotel portal wants to go global with no marketing - businessinsider.com

A small Danish startup is taking on travel industry giants such as Trivago, Hotels.com, Kayak, and Booking.com. But the startup is not going to put commercials on tv like the Trivago guy or advertise online with endless Facebook-ads. Instead, the socially conscious entrepreneur Christian Mller-Holst has removed the marketing and advertising budget entirely from his hotel booking platform Goodwings. That money is redirected to NGO's, who use it to fund their projects.

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The Future of Travel Booking and Payments

New technologies and innovations continue to disrupt the travel landscape and while most of the industry buzz has focused on how airlines and travel providers are leveraging new technologies to revolutionise the travel experience, there's another variable at play: the potential entry of outside tech leaders into the market.

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Volara and iRiS: Enabling Multimedium Guest Engagement for the Hotel Industry

London, UK May 24, 2018 -- Volara, the voice-hub for the hospitality industry, and iRiS, the market-leading guest experience platform for the hospitality industry, today announced a partnership to engage guests across tablets, mobile devices and voice apps - creating a unique multimedium guest experience. The partnership will make it easy for guests to have instant access to the services of a hotel over their preferred medium - whether they are seeking a recommendation from the concierge, ordering food & beverage, arranging the delivery of an item they forgot at home, or requesting information about the hotel.

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Benbria to Present an Omni-channel Guest Experience at HITEC 2018.

Benbria, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today that its booth at this year's HITEC in Houston will consist of a virtual hotel where attendees can engage as a hotel guest, across multiple interactive displays. These displays will present the guest experience of the future - where they can engage in real-time across multiple touchpoints and devices, provide feedback on their experience in-the-moment, and be recovered in real-time should the experience not meet the guest's expectations.

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Innovation and digitalization top of European tourism agenda

The World Tourism Organization (UNWTO) stressed the importance of tourism and technology providing opportunities for innovation and creating the jobs of the future, in its 63rd European Commission meeting held in Prague, Czech Republic (11-13 June 2018).

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Handeholder Adds Mobility Solution for the Verifone e285 Device

Handeholder Products, Inc., an industry leader in tablet and mobile payment device holding solutions, announces the release of the latest product in their successful Mozee holster line a holder for the new Verifone e285 mPOS device (www.handeholder.com/mozee_e285_holster.html). It will be unveiled at the Handeholder Products exhibit booth, #2635, at the Annual HITEC Conference running June 18th to the 21st in Houston, Texas.

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Summer's A Treat At Holiday Inn With Chocolate Milk Happy Hour

Holiday Inn, an InterContinental Hotels Group (IHG) brand, is bringing back its popular Chocolate Milk Happy Hour program, teaming up with actress, TV personality and mom of three Vanessa Lachey to give families a fun and delicious way to make joyful memories together this summer. Beginning this week, select hotels across the U.S. will offer complimentary milk and cookies in partnership with fairlife Ultra-Filtered Milk and Otis Spunkmeyer baked goods.

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SkyTouch Joins The Amazon Web Services Partner Network

SkyTouch Technology, an industry-leading hotel technology platform, has joined the Amazon Web Services (AWS) Partner Network (APN) as a Technology Partner.

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Intelity Cites 5 Things to Consider When Buying Mobile- and In-Room Technology

Hoteliers will be flocking to Houston next week to attend HITEC, the world's largest hospitality technology show. Top of mind for many hoteliers is seeing the latest mobile and in-room technologies on display at this event, to be held June 18 to 21 at the George R. Brown Convention Center. Before shopping the tradeshow floor, Intelity - the 2018 \"Official Mobile and In-Room Technology Provider of the Forbes Travel Guide\" - is making available to attendees an \"In-Room Solutions Checklist\" and a \"Mobile Solutions Checklist\" that will equip them with a side-by-side, feature-set comparison to aide in their quests. To download the Checklists, click here.

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Beekeeper Achieves ISO Certification to Protect Hotels' Data

With the European General Data Protection Regulation (GDPR) now in effect, Beekeeper is pleased to announce that it is now ISO 27001 Certified in addition to being GDPR compliant. Published by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC), the ISO standard is protecting intellectual property, employee details, and information entrusted to Beekeeper by third parties. As a SaaS offering and recognized data processor, Beekeeper has completed all necessary technical and organizational measures to ensure that its product and services will reduce its customers' risk significantly in the digital workplace.

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SnapShot Launches the First Independent Hospitality Data Platform

SnapShot launched its third and most significant phase as a company, deploying the first hospitality data platform independent of brand or software providers.

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The Ritz-Carlton Yacht Collection Opens Reservations To The Public

The Ritz-Carlton Hotel Company, L.L.C. today announced the opening of reservations for The Ritz-Carlton Yacht Collection. With a leisurely cruising style, the legendary service of The Ritz-Carlton, and ports at sought after destinations around the world, The Ritz-Carlton Yacht Collection will deliver one-of-a-kind experiences to its guests onboard and transform the luxury cruising industry.

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Cendyn integrates with Sitecore via Hedgehog to elevate real-time marketing personalization

Cendyn, the leading provider of hotel CRM and hotel sales platforms in the hospitality industry, announced a new partnership with Hedgehog, a digital consultancy, to integrate Cendyn's eInsight customer relationship management (CRM) solution with the Sitecore Experience Platform (CXP) to deliver powerful personalized digital experiences.

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Days Inn by Wyndham Forecasting Bright Skies All Summer Long Thanks to Days InnBrella

April showers may bring May flowers, but across much of the U.S. June stakes claim as the rainiest month of the year, bringing unwelcome gloom at the start of the popular summer travel season. Days Inn by Wyndham won't stand for it: the iconic economy hotel brand is protecting summer trips from ill-timed drizzle with its exclusive Days InnBrella, a first-of-its-kind umbrella that blocks rainfall while simultaneously emitting lit-from-within LED beams to brighten even the dreariest days.This custom-created portable beam of happy is an overcast day's worst enemy, thanks to light therapy-like illumination radiating from the inside. Rain stays out and sunshine stays in, making for brighter days no matter where your travels take you.

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Maestro PMS Continues to Lead the Way in Innovation; Makes Guest Engagement Top Priority at HITEC

Maestro PMS, the industry's leading fully-integrated software solution for independent hotel and resort operators, will demo its growing suite of mobile guest engagement, property management, and staff productivity tools at HITEC booth 1031, June 18 - 21, 2018 at the George R. Brown Convention Center in Houston, TX.

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MicroMetrics Publishes The Strategic Guide To: New Tech & Traveler Trends

MicroMetrics has published The Strategic Guide To: New Tech and Traveler Trends. The new research report showcases which cutting-edge technologies can be used to satisfy the needs of the modern day traveler.

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The Secrets to Using Data for Better Results

EyeforTravel's new report series into behavioural analytics is looking at what makes customer tick and how travel brands can use data techniques to improve every part of their sales process. In the first report in the series, Understanding the Travel Consumer, EyeforTravel alongside leading travel brands, is opening up the data processes and techniques necessary to drive insight. Core to this is how to treat the data itself. Here are some key pieces of advice from the report that can help you to unlock the potential in your data.

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IHG launches new upscale brand, voco

IHG (InterContinental Hotels Group) has today launched voco, its new upscale hotel brand, alongside announcing a first signing in Australia. voco will focus primarily on conversion opportunities and will strengthen IHG's offer in the $40 billion upscale segment, which is expected to grow by a further $20 billion by 2025. Working with high-quality individual and locally-branded hotels, this distinctive brand will offer owners the ability to drive higher returns through delivering a compelling guest experience and leveraging IHG's powerful systems. This includes best-in-class revenue management and technology capabilities and IHG Rewards Club, one of the world's largest hotel loyalty programmes. voco, inspired by the meaning 'to invite' or to 'come together' in Latin, will combine the informality and charm of an individual hotel, with the quality and reassurance of a global and respected brand. The roll-out of voco will begin in IHG's Europe, Middle East, Asia & Africa (EMEAA) region, with plans to take it to the Americas and Greater China over time. The new brand will drive significant incremental growth for IHG, with an expectation to open more than 200 voco hotels in attractive urban and leisure locations over the next 10 years. IHG announced plans last month to expand its luxury and upscale estate in the UK through a conditional agreement with Covivio (formerly Fonciere des Regions) to rebrand and operate 12 high quality open hotels and one pipeline hotel into its portfolio across the UK. This deal will establish an important presence for voco in the UK with a number of these properties converting to the new brand in the coming months.

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Boutique Hotel Group's Investment Conference Celebrates Sector's Success, Name Change

New York - Boutique & Lifestyle Leaders Association's (BLLA) annual Boutique Hotel Investment Conference last week featured testimonies about \"staying boutique\" from fashion leader John Varvatos, lifestyle hotel pioneer Jason Pomeranc, streetwear guru Jeff Carvalho and high-end coffee roaster Todd Carmichael, while announcing a name change to the nine-year-old trade organization.

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Guests Receive Celebrity' Status Services At The Colony Hotel with ALICE

The Colony Hotel has selected ALICE to upgrade their staff communications and back of house operations at their hidden oasis in the heart of Palm Beach. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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BLLA Conference touts boutique sector's successes as trade group announces name change

NEW YORK - The Boutique & Lifestyle Lodging Association, more commonly known as BLLA, the trade group whose members include many of the world's most prominent boutique and lifestyle hotels, featured lifestyle hotel pioneer Jason Pomeranc, fashion designer John Varvatos, La Colombe Coffee Roasters Co-Founder and CEO Todd Carmichael and Vox Media Chief Commercial Officer Lindsay Nelson among speakers and panelists at its annual Boutique Hotel Investment Conference at The Times Center in New York on Wednesday, June 6th.

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Telkonet Teams with Volara To Create Evolutionary Voice-Controlled Hospitality Environments

June 1, 2018: Waukesha, WI - Telkonet, Inc. (OTCQB: TKOI), creator of the EcoSmart platform of intelligent automation solutions designed to maximize comfort and energy efficiency, has teamed with Volara, the first voice-based hotel guest engagement solution that turns voice into a powerful hospitality business tool. Together, they now offer a hospitality environment in which guests are able to use voice commands to control intelligent in-room devices and platforms to set scenes within their own hotel rooms. These scenes are able to incorporate one device or many different devices to create the exact environment that a guest requests. From changing temperatures, adjusting shades, dimming lights, adjusting the Do-Not-Disturb and Make-Up-Room signage and more, the Telkonet-Volara integration is an evolutionary step forward in hospitality experiential environments and guest comfort.

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137 Pillars Hotels & Resorts Take Sustainability to the Next Level

137 Pillars Hotels & Resorts has pledged to eliminate single-use plastic from its hotel rooms and outlets, and make a more concerted effort to reduce its environmental footprint, increase CSR activities and review its sustainable purchasing options.

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Pair Up for Profit

While both marketing and revenue management are vital to a hotel's success, they typically operate with different perspectives and different tools to achieve similar goals. The question becomes, how much more powerful could the sum be, if these two groups practiced their disciplines in concert?

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apaleo Wins EyeforTravel Europe's 2018 Startup Award

Following rigorous competition, EyeforTravel Europe has awarded apaleo its 2018 Startup Award during its conference in London. The leading innovators in travel technology, which are building solutions in marketing, AI, social, mobile, and cloud-based technologies, applied for a chance to compete for this prestigious award. 12 companies were shortlisted and invited to present to judges, investors and audience members at the event before a winner was selected. apaleo ran away with 40% of the votes.

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Concilio Labs and The Rainmaker Group Announce New Technology Partnership

Concilio Labs and The Rainmaker Group today announced a new technology partnership to deliver more actionable and meaningful guest insights to hoteliers.

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In land of the giants, smaller OTAs find ways to grab customers - travelweekly.com

OTAs' share of the U.S. travel market continued to rise last year. While that market share is dominated by Expedia Group and Booking Holdings brands, smaller OTAs are making inroads, thanks to strategies that include mobile-only approaches and an enhanced focus on customer service.

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Bobbi Brown Beautifies A New Hotel | forbes.com

When makeup mogul Bobbi Brown left her eponymous cosmetics brand in late 2016, she surprised everyone by setting her sights on giving a historic New Jersey hotel a makeover. The big reveal: The George Inn debuted as a chic 32-room boutique property in Montclair, 12 miles west of New York City.

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The Fourth Hospitality Revolution - A whitepaper by Xenia Hospitality Advisors

The hospitality space is just beginning to bridge the physical and digital worlds as it starts to align with Industry 4.0. New technologies, increased data access, and enhanced digitization are rapidly changing what is required for the hospitality provider toolsetand must ultimately resolve the fundamental fractures between intermediary parties, legacy services, and de-centralized offerings. Brought on by Industry 4.0, the hospitality professional of the 21st century must leverage 3 essential digital capabilities, enhanced by the power of real-time data, to deliver on the promise of the guest experience.

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Action on sustainability in tourism needs extra push, says new UNWTO report

In line with its vision of advancing sustainability through tourism, the World Tourism Organization (UNWTO) released its flagship publication 'Tourism for Development' in Brussels on 6 June during the European Development Days (EDD), and called for greater awareness of sustainability in tourism policies and business practices as well as in tourist behaviour.

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Voice, Digital Signage, In-room Controls - Oh My! ALICE Leads the Way With Industry Open API

ALICE, the hospitality industry's leading operations platform, uses their Open Application Programing Interface (API) infrastructure to streamline communication between technology solutions, and to provide the hospitality industry with cutting-edge integrations. ALICE's Open API integrates directly with your hotel's app, website, property management systems (PMS), and more, to provide comprehensive solutions to better enhance staff operations and the guest experience for our hotel partners. ALICE leads the way when it comes to rallying the industry around the power of APIs. ALICE's CTO, Dmitry Koltunov, helped spearhead the creation of HTNG's new API Registry, which brings together all vendor API and integration information.

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Trump-Kim summit to be held at the luxury Capella hotel on Sentosa island, Singapore

he much-anticipated meeting between US President Donald Trump and North Korean leader Kim Jong-un will take place at a hotel on the Singaporean island of Sentosa, the White House has confirmed.

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Vizergy Sees Record-Breaking Growth In First Half Of 2018

Vizergy Digital Marketing, the industry's leading provider of digital marketing software and services, announced record-breaking sales and client growth through May of 2018. The company, based in Jacksonville, FL, attributes its success to several different factors.

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Caesars Entertainment Brings New Brand Licensing Opportunities to Life in New York City

Last night, Caesars Entertainment Corporation (NASDAQ: CZR), the world's most diversified casino-entertainment company brought to life four of its iconic brands inside New York City's iconic Rainbow Room, celebrating the launch of brand licensing opportunities for Caesars Palace, The Cromwell, Flamingo and The LINQ.

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New Generation of Hyatt Place Hotels Elevates Guest Experience and Increases Value for Owners

Hyatt Place, Hyatt's upscale select service brand designed for business travelers, today unveiled a new generation of hotels focused on three key areas: thoughtful design, driving value for World of Hyatt members and enhanced well-being experiences. Today's announcement signals a move that responds to guests' and owners' evolving needs, while building on the success of the Hyatt Place brand.

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Evolve Controls Responds To Market With New Guest-facing Technology

Evolve Controls, a wireless, cloud-based room control and management solutions provider, announced that it will launch the \"Evolve Guest Interface (eGI)\", the world's newest innovation in guest-facing technology, on June 18 at HITEC Houston.

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Wyndham Destinations CEO says modern travelers prefer 'branded hospitality'

Jim Cramer sits down with Michael Brown, the CEO of Wyndham Destinations, the newly renamed, timeshare-focused segment of the former Wyndham Worldwide.

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Airbnb: \"We're very excited to attend the Direct Booking Summit 2018\"

With just a few weeks left until the Direct Booking Summit: Europe, excitement is mounting among our speakers and delegates. If you haven't snapped up your tickets yet, you'd better hurry - head over to the website to check out the agenda and register. To give you a taster of what you can expect from the event, we're profiling our best-in-class speakers on the Triptease blog - starting with Robin Clifford of Airbnb. 

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Airbnb.com: Growing Our Host Community with Online Marketing

Which ads should we buy? How much should we pay for each ad? How should we measure the performance of each ad? We built a marketing system to help answer these questions. 

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eMarketer Lowers Airbnb Forecast - Competition increasing from hotels and online travel sites

While Airbnb has benefited from a surge in overall digital travel bookings, its growth is being hampered by increasing competition and guests' concerns over safety and security. As a result, in its latest forecast on shared lodging users, eMarketer has lowered its projections for Airbnb usage.

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Booking.com Reveals That Going Local is the Essential Ingredient for an Unforgettable Foodie Adventure

If there's one thing most people agree on when traveling, it's that food is a major consideration when picking a destination. According to Booking.com data from over 50,000 global travelers, more than six in ten travelers (61%) say they pick a destination for its great food or drink. There's no denying the significance of culinary travel, with more than a third (34%) of global travelers - rising to 40% of millennials - planning to take a dedicated food tourism trip sometime in 2018.

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ALICE And Volara Deliver Voice-Powered Concierge Services To Personalize The Guest Experience And Streamline Hotel Operations

Imagine a world where guests can use the power of their voice to order hotel service directly from their room without lifting a finger.

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OTA Insight Partners with Outrigger Hotels and Resorts

OTA Insight, the cloud-based data intelligence platform for the hospitality industry, today announced a partnership with Outrigger Hotels and Resorts to drive better revenue and distribution decisions for its multi-branded line of hotels, condominiums and vacation resort properties in Hawaii and the Asia-Pacific region. Outrigger Hotels and Resorts turned to OTA Insight's suite of revenue intelligence tools to help understand pricing trends and gain greater insights into their markets throughout the Pacific. The partnership represents a monumental milestone for the company as now, 30,000 hotels worldwide are benefiting from OTA Insight's solutions.

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Zaplox Partners with Maestro PMS to Introduce Innovative Mobile Guest Technology to Over 800 Leading Independent Hotels

Zaplox AB (publ) (\"Zaplox\"), a leading global mobile key and hospitality market innovator, today announced a new partnership with Northwind to offer its mobile guest experience platform as an integrated solution to the over 800 hotels using Northwind's Maestro Property Management System (PMS). The strategic alliance is designed to deliver a competitive advantage and new business opportunities in North America.

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Rebranding of Restel's hotels as Scandic hotels now completed

In December 2017, Scandic acquired Restel's hotel operations with 43 hotels and around 7,600 rooms, most of which were operating under the Cumulus brand. The acquisition made Scandic the market leader in the hotel industry in Finland and gave the company a considerably stronger position in the growing leisure segment.

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Blockchain comes to travel; disruption may ensue - travelweekly.com

Distributed ledgers via blockchain came to most people's attention as the underlying technology supporting bitcoin. But it's of interest to companies across industries, in part because it offers unprecedented levels of security.I've been watching for unique blockchain applications in travel for some time and have come across a few examples that address relatively narrow operational issues.But I recently sat down with David Brillembourg, an investor in hotels and hospitality technology, who is developing what he hopes will be a revolutionary platform employing blockchain technology and smart contracts to sell hotel rooms. His intention is to reduce costs for hotel owners and guests by disintermediating online travel agencies (OTAs) and possibly hotel brands.

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Benbria and Knowcross Announce Technology Partnership.

Benbria, the leading provider of omni-channel guest experience measurement and engagement solutions, announced today a strategic integration partnership with Knowcross, the global leader in providing software solutions for hospitality operations. This integration will allow a hotel's guests to send messages and requests, which hotel staff can receive and respond to via the Loop platform, from a wide range of preferred guest channels including SMS, Facebook Messenger, Twitter Direct Messages, and more. Hoteliers will also have the flexibility to embed guest communications and guest requests into their own app, through existing in-room tablets, or via a mobile browser; and directly interact with the hotel through KNOW Service.

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Regaining America's lost share of international travel | By Jonathan Tish

A year ago, travel industry leaders warned about the economic impact from a potential slowdown in international visitors. Unfortunately, that slowdown has arrived. While global travel is growing, the U.S. share of the market fell nearly 13% over the past few years. That means we missed out on 7.4 million international visitors, $32 billion in additional spending and 100,000 more jobs. While America is losing visitors, Germany, Australia, the U.K. and Canada are seeing their market share increase.When it comes to conveying America's image to the world, public policy and public rhetoric matter, and to many international travelers right now, America's message is not very welcoming. One effective response is Brand USA, a public-private partnership created by Congress to promote America as the best destination for international visitors. Last year, as a result of the marketing and advertising programs of Brand USA, more than one million international visitors came to America and generated $8.5 billion for our economy. The program returns an estimated $28 in visitor spending for every $1 invested -- without a single dollar from U.S. taxpayers.

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Marriott International Announces Vision For Sheraton Transformation

Marriott International (NASDAQ: MAR) today announced its transformation vision for Sheraton Hotels and Resorts, the third largest brand in its portfolio, and the largest outside of North America in terms of room count. The company, which introduced its new Sheraton guestroom late last year, is showcasing its vision for Sheraton's public spaces at the NYU International Hospitality Industry Investment Conference in New York, bringing to life for owners and investors the company's brand strategy as well as its signature focus on guest experience, hotel operations and design philosophy.

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India among top five growing markets for Booking.com - financialexpress.com

Apart from India being among the top five markets for Booking.com, two Indian sustainable startups are among the contenders in Booster finale tonight.  With 47,500 Indian properties listed on its website, Booking.com sees India among its top five growing markets. Speaking exclusively to Indian media at its headquarters here in Amsterdam, Gillian Tans, CEO, Booking.com said, \"We see India in our top five growing markets. With more than 47,000 listings, it clearly shows the amount of investment our company is making in the India market. It is a market that is fast growing and it is one that we have prioritised.\"

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AccorHotels Considers Buying Stake in Air France-KLM

AccorHotels is considering buying a minority stake in Air France-KLM, the hotel company confirmed Sunday.

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OBITUARY: Death of THE Salesman

Following a lengthy, valiant battle with multiple myeloma , David M. Brudney, one of our industry's greatest salesman, passed away on May 30th, 2018. He was 79 years old and resided in Carlsbad, California.

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6 Sustainability Lessons From This Eco-Chic Hotel Brand - forbes.com

Green Travel. Eco-friendly travel. Sustainable tourism. It all means the same thing. According to the United Nations World Tourism Organization, sustainable tourism can be defined simply as 'tourism that meets the needs of present tourists and host regions while protecting and enhancing opportunity for the future.' The UN declared 2017 the International Year of Sustainable Tourism For Development and while it's a no-brainer that sustainability is good for the planet, more and more companies are (finally) expanding sustainability efforts as the amount of socially conscious travelers increases. The boutique hotel and spa brand Six Senses, however, has been setting the bar high since it was founded over twenty years ago. From humble beginnings with a single resort in 1995, the company quickly became recognized as a leader in the hospitality industry, demonstrating that a commitment to local communities can be blended with luxury hospitality in a seamless way. Sustainability is not what Six Senses does, it is who they are. It is at the core of their culture, vision, values and brand, visible in thoughtful details from architecture to gastronomy. Since the company's inception, they have understood that their business is dependent on preserving and conserving the environments, cultures and communities in which they operate, as it is a core component of the crafted experiences provided to guests.

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Hotel 2025: Robotics - Human Complement or Substitute?

Welcome to the second in our series of Hotel 2025 blogs, where we will be sharing insights from the Oracle Hospitality report, Hotel 2025, including perspectives from more than 150 hotel operators and some 2,700 consumers on the emerging technological innovations redefining guest experiences.

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Booking.com Announces the 10 Award Recipients of its 2018 Accelerator Program for Startups in Sustainable Tourism

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the 10 sustainable tourism startups receiving scaling grants as part of its 2018 Booking Booster accelerator program. After three weeks of workshops and intensive coaching sessions led entirely by Booking.com employees and experts, the program culminated in a final pitch to receive grants of up to 500k from Booking.com's 2 million fund in order to help support the next stage of the startups' projected growth.

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Sojern Offers Insights on Early Summer Travel Trends Around the Globe

In our latest travel trends report, we look at how travel shaped up for the beginning of the year, as well as looked forward into upcoming travel. Some of the most interesting trends for this quarter include:

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May

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NAVIS Welcomes New VP of Engineering to Leadership Team

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced a new member to its executive team. Starting this month, Kishore Bhattacharjee is joining NAVIS as its new Vice President of Engineering.

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Hotels Use Whistle To Enhance Guest Satisfaction

Whistle, a leading guest messaging platform, will be showcasing its guest engagement platform at this year's HITEC in Houston, June 18 - 22, at Booth #740. Schedule an appointment with Whistle here.

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Pegasus Partners with ICE Portal to Optimize Inventory Distribution for Hotel Customers

Today Pegasus Solutions announces its partnership with technology company ICE Portal, the leading visual content curator helping hoteliers manage and distribute visuals to thousands of online travel agents and travel related websites worldwide. Pegasus hotel customers benefit from the partnership by accessing the ICE Portal technology through their Image Gateway within the Pegasus reservations platform.

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ITB Asia sees record number of new exhibitors for its 11th show in Singapore

ITB Asia, 'Asia's Leading Travel Trade Show' is already exceeding expectations on exhibitor numbers, recording a 20.8% increase in new exhibitors signing up for the show, versus the same period last year. This comes after the enormous success of last year's 10thanniversary show which saw record-breaking numbers with 113 countries exhibiting at the event.

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Lodging Interactive Launches Next Generation ADA Conforming Websites for Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its next generation, ADA conforming websites for hotels. Lodging Interactive's \"next-gen\" websites include a unique mix of technology and management services designed to drive maximum direct bookings for hotels while staying in compliance with ADA guidelines as they continue to evolve.

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EVOLVE CONTROLS INTEGRATES AMAZON ALEXA VOICE-ACTIVATED ROOM CONTROLS

CHICAGO, IL Evolve Controls, a wireless in-room control and management solutions provider, announced today the addition of voice controls on Amazon Alexa, in partnership with Volarathe hospitality industry's premier voice-based engagement software.

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Intelity to Showcase 10 Years of Technology Innovation at HITEC Houston

Next month, Intelity - the 2018 \"Official Mobile and In-Room Technology Provider of the Forbes Travel Guide\" - will showcase its award-winning mobile and in-room technologies atHITEC Houston. At this premier technology event that combines top-notch education with the world's largest hospitality technology exposition, hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #2127 at the George R. Brown Convention Center, June 19 to 21.

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Heritage Hotels and Resorts Uses Whistle To Connect With Guests in Real-Time

Since adopting Whistle, Heritage Hotels and Resorts, Inc. (HHR) has been continuously commended by clients and guests for their excellent standards of communication. HHR has effectively reduced call volume to their front desks and increased overall communication with guests throughout their journey. They have been able to elevate the guest experience on-property, and cater to the guest's preferential method of interaction.

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Headspace and KEYPR Partner to Deliver Guided Meditation App to Hotels

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that it has partnered with Headspace to deliver its wildly popular guided meditation and mindfulness sessions to hotel rooms worldwide via KEYPR's in-room tablets.

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Revinate Selects Amazon Web Services as its Cloud Provider

San Francisco, Calif. -- Revinate, a Software-as-a-Service (SaaS) company that allows hoteliers to transform guest data into revenue, today announced that it has selected Amazon Web Services (AWS) as its sole cloud provider. Through this collaboration, Revinate will migrate all data and infrastructure to the cloud. Leveraging AWS's industry-leading services, including Amazon Elastic Compute Cloud (Amazon EC2), Amazon Simple Storage Service (Amazon S3), Amazon Relational Database (Amazon RDS), and Amazon Elasticsearch Service, Revinate will scale to serve more and more hotels, all in a highly secure way.

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Using storytelling to strengthen your brand - i-scoop.eu

Storytelling is one of the most powerful ways to breathe life into your brand and often called one of the main components of a content marketing approach. By giving your products and services an identity by capturing and sharing the stories they really are, you can take your target audience on a journey they yearn to experience. In order for consumers to form a personal connection with your brand, company stories must be authentic, creative and inspirational.

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11 Google News Tips To Increase Ranking, Visibility And Traffic - forbes.com

Google News has forever changed how readers keep up with the world around them. Previous generations of newsreaders first had to pick up a publication and then sort through, page by page, to find the headlines that captured their attention (oh, the tedium!). Never again. Today's newsies only need to visit Google News to behold an aggregated page of multiple sources that are grouped by topic and displayed in order of the reader's personal interests.

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Hotelogix helps Our Zanzibar Hotel Group to witness 35% increase in occupancy

Hotelogix, a leader in cloud-based Property Management System has announced its successful partnership with Zanzibar-based Our Zanzibar Hotel Group that has led to 35% increase in occupancy for the Group. This was possible as Hotelogix was instrumental in enabling the Hospitality Group to get more bookings via OTAs and from its own website.

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5 Ways to Encourage More Hotel Guest Reviews

Businesses in the digital era thrive and die by ratings and reviews.

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The Last Straw: Millennium Hotels Take a Stand Against Single-Use Plastics

Millennium Hotels and Resorts (MHR) has responded to the call to beat plastic pollution and pledged it will end the use of single-use plastics across its six hotels in Singapore, ahead of World Environment Day on 5 June. In joining the global fight against plastics, the hotel group will not only help save the environment by cutting out over 260kg of plastics per month, it will also see savings of nearly $500,000 a year that would have otherwise been spent on plastics.

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InterContinental Hotels & Resorts Launches A Curated Audible Book Collection, Inspired By The InterContinental Life

InterContinental Hotels & Resorts today announces a collaboration with Audible, Inc., the world's largest seller and producer of downloadable audiobooks and other spoken-word entertainment. The Stories of the InterContinental Life collection is a curated list of audiobooks that offer new perspectives on worldly destinations through the intersection of literature and travel. Brendan Francis Newnam, journalist and an Executive Producer of The Paris Review podcast, helped curate the audio library, pairing literary works with iconic travel destinations that capture the essence and intrigue of cities where InterContinental Hotels & Resorts properties are located. Newnam is also hosting a Literary Concierge Series, bringing the collection to life with exclusive literary salons. Travelers can enjoy the collection and transport themselves to the location of their choice by booking the Novel Nights package, available at select InterContinental Hotels & Resorts properties.

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Scandic Hotels to stop using plastic straws and cocktail sticks

Scandic Hotels, the leading Nordic hotel company, has decided to stop using plastic straws and cocktail sticks in all of its hotels to help reducing the harmful impact these products have on the environment.

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Vacation Trends Of Luxury Travelers | tourism-review.com

The average annual expenditure of luxury travelers varies from 3,400 euros to 6,200 euros, highlighting New York and Barcelona as their preferred destinations. The luxury travelers segment also has a very pronounced environmental awareness. These are some of the conclusions of a study on the vacation habits of the luxury traveler, conducted by Conde Nast Johansens.

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Online Travel Behavior Varies Across Europe | tourism-review.com

What do people do when browsing travel sites and what does it say about them? Does it reflect the actual travel experience and is it an important indicator for travel companies? The comScore prepared a report on the online travel behavior of consumers in the top five biggest travel markets of the EU.

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Event Temple launches sales and catering software

Canadian-based hotel technology company, Event Temple announces the official launch of their Sales and Catering software. The software is targeted for sales and catering managers who book group business, meetings and events.

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Wyndham Hotels Set Out to Engineer the Perfect Night's Sleep

Wyndham Hotels and Resorts is engineering its hotel rooms around an elusive concept in travel: a really great night's sleep. The brand is teaming up with wellness innovator Delos and famous designer Jeffrey Beers to outfit rooms that inspire rest, comfort and relaxation.47 million U.S. adults do not get a restorative night's sleep. For travelers, it's worse. Evidence shows jet lag, unfamiliar routine and the general stress of travel contribute to poor sleep and post-travel illness. A recent University of Texas study found disrupting sleep and impacting circadian rhythm - commonly caused by jet lag - not only leads to chronic fatigue and insomnia but also causes accelerated aging.\"It's simple: sleep is one of the most critical things we offer our guests,\" said Kate Ashton, senior vice president, Wyndham Hotels and Resorts. \"Every traveler should be able to wake up ready to conquer the day, so we're engineering our entire guest room experience around rest - from wellness-focused environments and calming atmospheres to the simple comforts of a stylish space.\" A New Sleep Experience Wyndham is the first upscale hotel brand committed to offering guests the Stay Well experience at every hotel across its U.S. portfolio by 2019. Endorsed by Deepak Chopra, the evidence-based Stay Well rooms by Delos infuse wellness into the room with features that minimize the impact of travel on the body and enhance sleep. \"Travel is stressful on the mind and body, making the hotel room - the space we spend the most time in during our travels - a critical environment for our wellbeing,\" noted Dr. Deepak Chopra, founder of The Chopra Foundation and a Delos Advisory Board member. \"By making wellness a priority in the makeup of every Wyndham hotel, the Stay Well experience is fundamentally changing the way we travel - for the better.\" Stay Well rooms incorporate state-of-the-art wellness technologies to help improve indoor air quality, sleep patterns and physical comfort, as well as reduce exposure to germs and allergens. Wyndham Hotels and Resorts will offer a wellness experience leveraging the following features:

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My Place Announces Plans For Annual Convention!

My Place Hotels of America is excited to announce the brand will reunite its cross-country participants in sunny San Diego next Spring! The Annual My Place Hotels of America Convention is set to convene the brand's owners, operators, and partners from April 23rd-26th at the Hard Rock Hotel San Diego, CA. Inspired by its artistic elements of iconography, My Place selected the venue to celebrate the brand's evolution as the American symbol of reliably clean, simple, and friendly hospitality.

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World's Top Travel Experts Reveal The Best Hotels, Bars And Wellness For 2018 | forbes.com

The luxury travel network Virtuoso has revealed the nominations for its 2018 Best of the Best awards to be announced at their 30th annual Travel Week conference. The awards will take place August 15, 2018, at the Bellagio Hotel in Las Vegas and will mark 12 years since the organization began honoring the best properties in the world.

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Google Testing Variable Occupancy In Germany - koddi.com

An important distinction travelers make when booking a hotel room is the designation of how many people will be staying in the hotel room. Business travel tends to be single occupancy, where family/leisure travelers often have multiple occupants per room. All metasearch publishers except Google have offered an occupancy designation for a while. This can be an important indicator for hoteliers depending on what sort of travelers they are trying to target, and it's important for the traveler since the room rate varies, typically, based on the occupancy. Providing the most accurate traveler information and qualifying traffic before reaching the booking site is an important tool metasearch can offer. Recently, one of our analysts noticed a new ad experience on Google.de where users were able to designate single, double, triple, or quadruple occupancy within the knowledge panel.

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Ctrip teams with Hyatt to open its first flagship store

The online flagship store allows over 300 million Ctrip members to access Hyatt hotels in the Greater China region and will extend to Hyatt hotels globally in the near future.

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Airbnb quietly launches its own Stories for users to build video montages of their travels - techcrunch.com

The stories format has been one of the most sticky features of social apps like Snapchat and Instagram, letting users stitch together video, photo and text overlays to convey moods and experiences to friends and followers; even Google has incorporated stories into its services. Now Airbnb is becoming the latest adopter of the format: the travel and accommodations startup has quietly launched a new feature called Travel Stories, a way for guests to create video sequences of their Airbnb experiences to post on the site.

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The Rainmaker Group Now Integrates with hotel Property Management System, RoomKeyPMS

The Rainmaker Group today announced that the integration between RoomKeyPMS and revintel, Rainmaker's business intelligence (BI) solution, is now officially live.

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Teleste and Samsung empowered Hibox Smartroom TV at Original Sokos Hotel Kaarle in Finland

In March 2018 Original Sokos Hotel Kaarle deployed Smartroom TV from Hibox to offer their guests modern, online TV and interactive services. Utilising an All-IP HTV solution from Teleste and Samsung made it possible to furnish the guest rooms with the IP connectivity needed for the deployment without the time and cost of pulling new cabling.

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Customer Service Takes A High-Tech Turn For Travel & Hospitality - cmo.com

At a time when travelers have an enormous amount of choices when it comes to where they go, how they get there, and where they stay, travel and hospitality brands are racing toward a new focus: service innovation.

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Russia Considers Ban of Booking.com Over U.S. Sanctions - themoscowtimes.com

Russia's Culture Ministry has ordered the federal tourism agency to look into banning the popular Booking.com website as part of countermeasures against the latest U.S. sanctions.

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Struggling with Self-Managing AV Services? Help is On the Way with AVaStar

Self-managing technology requirements for meetings and events can be stressful for small hotel operators, especially those who don't have the luxury of working with an outsourced technology provider. Sales-and-catering teams have a lot of information to manage and multiple systems to track and communicate meeting planners' needs - including audiovisual technology. Staff are often responsible for suggesting to meeting planners the types of equipment that will work best for their event; coordinating with outside vendors to order additional equipment as needed; and ensuring that this equipment - whether its portable or built in - is working properly each time, every time. Before pressing the panic button, STOP. Help is on the way, with AVaStar.

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How Our Hotel Chain Uses Data to Find Problems and Humans to Fix Them | hbr.org/At Dorchester Collection of ultra-luxury hotels, we use big data and analytics to help us improve our guest offerings and marketing. Our tool, Metis, analyzes data from online reviews and social media to uncover problems and opportunities. But, as the Dorchester Collection's director of global guest experience and innovation, I've discovered that often the data can only tell you where there's a problem, not why it exists, or how to fix it. That requires human intervention.

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Are You Spending Too Much Marketing Your Travel Brand?

It's hard to be heard in travel and for many that means spending more and more to try and reach the customer. However, innovative brands in the industry are doing things their way and not only reaching the customer for less but getting them to come back too!

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OpenTravel Alliance Releases 2018A 2.0 Object Model Publication for Hospitality

OpenTravel Alliance, the not-for-profit responsible for developing and maintaining interoperability for disparate systems in all verticals of the travel industry, has published the 2018A 2.0 Object Suite Publication. This release is primarily focused on hospitality and includes functionality for key actions associated with booking a hotel.

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A Century of Hospitality

In 1940, like so many people who travel to Savannah, George and Florence Spirides visited the city as an in-between stop on their vacation from New York to Miami, and that's all it took for the couple to fall in love with the Hostess City.

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Hotels Across The World Use ALICE To Exceed Guest Expectations

ALICE, the hospitality industry's leading operations platform, will showcase its complete suite of hotel management and guest engagement products at this year's HITEC in Houston, June 18-22, at Booth 2319. Schedule an appointment with the ALICE team here.

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HEBS Digital's smartCMS Wins a Stevie Award for The Fifth Consecutive Year at the 2018 American Business Awards

HEBS Digital wins a bronze Stevie Award at the 2018 American Business Awards for best New Product Software in the Content Management Solution category for its smartCMS, a revenue-generating content management solution for hoteliers. This is the fifth consecutive year HEBS Digital has taken home a Stevie Award.

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Hyatt Launches New Global Travel Program for Small Businesses

Hyatt today announced Hyatt Leverage, a global business travel program that offers special rates to qualifying small and mid-sized enterprises at all participating Hyatt hotels worldwide.

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Omni Hotels & Resorts Goes Tropical With The 'Summer Of Mango' - The Latest Installment Of The Omni Originals Program

This summer, guests at Omni Hotels & Resorts can enjoy the latest rendition of the Omni Originals culinary series with the Summer of Mango. The selection of creative and delicious food and drink options will vary by property and be available on Omni's pool menus. The Omni Originals program, which launched in 2017, is set to surprise and delight guests' palates through innovative dishes and crafted cocktails.

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How to make the most of Facebook's ad audience targeting [infographic]

If you told a hotel marketer in the seventies that you could show their ad to someone based on their age, marital status, and recent travel activity, they would have raided their company's coffers. If you told them you could ensure that they would only pay if these people actually opened their catalogue, they would have all of their worldly possessions boxed up and ready to be sold.

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Wharf Hotels Presents a New Vision for Sky-High Niccolo Hotels at International Luxury Travel Mart (ILTM) Asia 2018

Niccolo Hotels, the luxury contemporary chic hotel collection by Wharf Hotels, welcomes Asia Pacific luxury buyers and top international travel agents to ILTM Asia 2018 from today through 24 May 2018, held at Marina Bay Sands, Singapore. Niccolo Hotels will be exhibiting its hotels at booth C41 during the industry's flagship tradeshow and presenting its vision for luxury sky hotels at the event's Media Briefing on 22 May.

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DoubleTree by Hilton Adds Five Hotels to its Thriving UK Portfolio

DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, is set to add five new hotels to its rapidly expanding UK portfolio, following a franchise agreement between real estate investment company Aprirose and Hilton. The hotels will be managed by RBH - formerly Redefine|BDL Hotels - and are located in Stratford-upon-Avon, Oxford, Glasgow, Cambourne, and Forest Pines (Yorkshire) and are expected to welcome their first guests under the upscale brand later this year.

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The bizarre case of Renaissance Hotels' Facebook decline - thinknum.com

Renaissance Hotels, the up-market brand now owned by Marriott  is on an inexplicable and precipitous slide... when it comes to Facebook likes. In December, 2015, Reanaissance's Facebook page was nearing a coveted 1,000,000 likes when it began a dramatic and steady downslope. As of today, the page is at 893,000 likes and still sliding.

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Wharf Hotels Presents a New Vision for Sky-High Niccolo Hotels at International Luxury Travel Mart (ILTM) Asia 2018

Niccolo Hotels, the luxury contemporary chic hotel collection by Wharf Hotels, welcomes Asia Pacific luxury buyers and top international travel agents to ILTM Asia 2018 from today through 24 May 2018, held at Marina Bay Sands, Singapore. Niccolo Hotels will be exhibiting its hotels at booth C41 during the industry's flagship tradeshow and presenting its vision for luxury sky hotels at the event's Media Briefing on 22 May.

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PolyU Study Explores Why Lodging Reviews Matter in the Sharing Economy

More and more people are offering their homes through peer-to-peer sites such as Airbnb to generate extra income, and those who are awarded \"Superhost\" status can expect to receive more reviews and higher ratings, according to Dr Markus Schuckert and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-researchers. Their study of the Airbnb platform explores various factors that influence whether guests post reviews of their accommodation and which characteristics generate higher ratings, as reviews are \"a highly significant factor\" in the success of a tourism business, particularly peer-to-peer rentals where potential guests rely on reviews to reduce uncertainty.

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Brand saturation: hospitality's biggest challenge

The debate about how many brands is too many continues to rage in the hospitality industry. With big name groups acquiring more hotel brands on what seems like a daily basis, how is this conglomeration affecting the hotel industry at large? We take a look.

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Global Ecommerce Communities Inspiring Brands To Rethink And Reinvent Go-to-market Strategies

Leaders have followers, and nowhere is that more evident than the global eCommerce market, where giant digital shopping destinations like eBay, Amazon and Alibaba now account for more than 50 percent of the nearly $500 billion spent by North American consumers online.

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Local Measure Announces New App on the Salesforce AppExchange, the World's Leading Enterprise Apps Marketplace

Local Measure, a leading location-based intelligence platform for hospitality, tourism and retail, announced its new app on the Salesforce AppExchange. The Local Measure integration allows businesses to connect in-venue experiences with their digital customer record, creating potential for richer, personalized customer experiences. The integration also provides real time location context, allowing for a fuller view of the customer and their activity and interaction with your business locations.

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New Travelport Survey: U.S. Millennials Most Likely to Take & Spend More on Vacations This Year, Next

Millennials are more likely than older Americans to take a vacation this summer than last summer, based on their household finances, according to a new survey from Travelport (NYSE: TVPT), the leading Travel Commerce Platform. The 2018 Travelport U.S. Vacation Survey of approximately 1500 U.S. residents reveals Millennials (ages 18-34 years old) are most likely to spend more on their upcoming vacations than other age groups, with one out of three Millennials willing to spend $5000 or more on their vacations.

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Markus Schreyer of Design Hotels talks trends in the Americas

As the final judging for AHEAD Americas takes place at Ace Hotel New York during NYC x Design, panel member Markus Schreyer shares his thoughts on current hospitality trends across the region.

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Scribd and KEYPR Partner to Deliver Digital Library to Hotels

KEYPR, the enterprise technology company whose cloud-based platform is the leader in guest experience and staff optimization, announced today that it has partnered with Scribd, the premier digital reading subscription service, to offer its library of more than 1 million of the best ebooks, audiobooks, and magazines to hotel rooms worldwide.

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The Vanity Website

The consolidation and oversaturation of the major metro markets with branded properties, coupled with abundant new room supply and threats from Airbnb have created fierce competition for branded hotels. What should branded hotels do in this environment of increased competition, rising distribution costs, and increased labor costs?

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Summer In The City: Marriott International Study Finds Cities Top The List For Vacation Plans

If your summer vacation this year brings you to a big city, lasts for four days, and includes a destination that your son or daughter picked, don't be surprised.

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Luxury Hospitality Embraces Transience - skift

changing consumer habits around the sector. A temporary hotel doesn't sound like the most desirable place for a high-end traveler to stay. For many, the idea of luxury is entwined with the historic. And historic, by its very definition, means something being in a place for a very, very long time. But as you've heard us say before, that's the old way of thinking about things. Luxury is more and moreabout exclusivity, and what could be more exclusive than a property that only has a fleeting existence?

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UpLift Appoints former Cisco Executive Rob Soderbery as Company's First President

UpLift today announced it has appointed former Cisco Enterprise SVP/GM Rob Soderbery to be its first President. Soderbery, an early investor and founding board member of the company, will be responsible for all business, engineering and operations functions at UpLift. The company also announced the appointment of Tom Botts as Chief Commercial Officer and Noha Carrington as Chief Capital Officer to build scale in go-to-market, and capital strategy and operations.

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Waking Up To The Water Saving Potential Of The Shower

Hotels can spend a lot of timeand moneytrying to shape the perfect guest experience. Regardless of price range or hotel class, the aim is to deliver a memorable stay that will keep guests coming back. Usually that means higher quality beds, more tv channels, personal touches, decor choices, or amenities such as pools and gyms. Perhaps, hotels are missing a great opportunity with one of the more emotional experiences a guest will judge their stay onthe joy or disappointment of the shower.

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The New Voice of The Customer

We live in a fast paced consumer centric world, where the introduction of advanced technologies and evolving customer preferences are changing the way businesses operate. Now more than ever it is important to listen to customer preferences so you can provide a unique and tailored customer experience. In this white paper we define the new voice of the customer, and how you can implement it into your customer experience program, to earn greater loyalty and maximize revenue.

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Marriott Moments Introduces Expert Recommendations, Bespoke Categories, And Hand-Curated Activity Lists In Time For Summer Travel Season

Research shows consumers increasingly seek out enriching, local experiences when they travel. Now, with summer vacation right around the corner, Marriott is rolling out local-area expert recommendations, bespoke categories, and hand-curated lists of things to do on the substantially expanded Marriott Moments to help all travelers and locals discover experiences that speak to their passions and inspire personal fulfillment.

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IVH Travel + InnCentives Loyalty Club Now Available as a Mobile App for iOS and Android Devices

IVHTravel (www.ivhtravel.com), a loyalty-based travel site specifically for member travelers wanting to book private rates on accommodations, activities and rental cars, is now LIVE as a mobile app on the App Store and Google Play. The IVH Travel App enables travelers to choose from and book more than 1.1 million global lodging choices, while the InnCentives Loyalty Club (built into the app) gives members access to special private rates with free extras. People can now book roomnights with more variety, receive the best rates, earn cash-back rewards and redeem points for eGift cards or future lodging worldwide right from their smartphones or tablets.

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Tru by Hilton Unveils Updated Prototype

The fastest brand to launch in industry history, Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is demonstrating a continued commitment to innovation, guest satisfaction and owner returns with the rollout of an enhanced prototype. Guided by strategic partnerships with key stakeholders including owners, guests, property team members, general contractors and architects, Tru by Hilton is elevating the guest experience through several design refinements to guestrooms and public spaces, and the addition of hot breakfast offerings. Tru by Hilton continues to change the game in the midscale hotel category by constantly looking for opportunities to evolve to meet and exceed traveler expectations and deliver a consistent, quality stay at an affordable price.

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Best Western Hotels & Resorts Celebrates 30th Anniversary Of Award-winning Best Western Rewards Loyalty Program

Best Western Hotels & Resorts is celebrating A Rewarding 30 Years with the milestone anniversary of Best Western Rewards.

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The Luxury World of Spa & Hospitality redefined

International Spa consultancy firm SpaTree is pleased to announce its partnership with Mocadazu, a professional tent building company based in The Netherlands, to develop Spa Lodges and Bamboo Canvas tents for the Luxury outdoor market in Hospitality & Spa.

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ReviewPro Appoints Hotel Tech Veteran Michelle Marquis as VP of Sales in North America

ReviewPro, the world leader in Guest Intelligence solutions for the hospitality industry, looks to expand its already strong presence in North America by hiring Michelle Marquis as VP of Sales, North America. Michelle brings a wealth of experience accrued from a successful career in sales and digital marketing in the hospitality industry. She is a well-respected sales professional, sought-after speaker and presenter, and an industry influencer in the field of hotel marketing.

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How To Avoid 8 Travel Scams That Are Costing You Serious Money | forbes.com

With 500 online hotel bookings happening every minute, technology is transforming the way people book travel but it's also creating real problems. Travel fraud is on the rise, with one in four consumers being scammed , according to recent research from the American Hotel and Lodging Association (AHLA). The accused? Third-party travel resellers. And shady online marketing practices by these companies have led to 28.5 million fraudulent and misleading hotel bookings costing consumers a whopping $5.2 billion in 2107 alone.

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Hotel front desk secrets: 9 ways to improve your stay | usatoday.com

Ever wondered what the person at the front desk is really thinking when checking you into a hotel? I spoke with half a dozen current and former hotel front desk staffers who shared their pet peeves, offered insider advice, and revealed how (and how not) to get an upgrade. Below are nine important things to know.

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Where in the world could this futuristic hotel be located? | lonelyplanet.com

A futuristic hotel proposal may soon become a reality - but the question remains where in the world it will be located when it does.

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Local Search Evolved [Infographic]

Online search is constantly evolving, and the local search space is especially changing. Google reevaluates its algorithms and results pages regularly, making keeping up with the latest search trends a full-time job for many marketers. In 2018, these changes are expected to continue as new features and tools become available.

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Tru by Hilton Unveils Updated Prototype

The fastest brand to launch in industry history, Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is demonstrating a continued commitment to innovation, guest satisfaction and owner returns with the rollout of an enhanced prototype. Guided by strategic partnerships with key stakeholders including owners, guests, property team members, general contractors and architects, Tru by Hilton is elevating the guest experience through several design refinements to guestrooms and public spaces, and the addition of hot breakfast offerings. Tru by Hilton continues to change the game in the midscale hotel category by constantly looking for opportunities to evolve to meet and exceed traveler expectations and deliver a consistent, quality stay at an affordable price.

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A Decade Later, CMOs Still Struggling To Optimize Routes To Revenue

Despite a mandate to drive growth, chief marketers are still stuck in a decade-long rut that has yet to see them fully optimize the lifetime value of existing customers. In 2008, when asked if brands were fully realizing the revenue potential of customers, 76 percent said no. Ten years later, 77 percent of respondents to the same question in a new Chief Marketing Officer (CMO) Council audit still say no, and 10 percent say they are not even sure.

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From Five Pals To 100 Strong: ALICE Reaches Company Milestone With Its 100th Employee

This week, ALICE, the hospitality industry's leading operations technology, is celebrating the hire of its 100th employee.

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GrandLife Hotels Selects Revinate as Marketing and Guest Feedback Partner

San Francisco, Calif. - May 15, 2018 Revinate, the hospitality industry's leading marketing automation and guest feedback solution, today announced a strategic partnership with GrandLife Hotels. GrandLife selected Revinate to manage marketing communications, online reputation and post-stay surveys for Soho Grand and The Roxy Hotel, both located in Downtown Manhattan.

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Messaging Apps as Ubiquitous as Booking Engines for Hotel Websites

Technology has made us more dependent on its abilities to plan better vacations and business trips. In recent times hotel websites have come a long way from simply being online static e-brochures to becoming more experiential. Online hotel website experiences sell rooms and create loyal guests. Yet, for the majority of hotel websites, the experience remains mediocre and \"ok\" at best. Think about it, when you visit a hotel website you are basically on your own without any human connections or the ability to engage and ask questions that you are sure to have when you consider booking a hotel online. Why is that? It's 2018 after all, so it can't be a technology issue or is it?

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The Hospitality Industry Becomes a HAPI-er Place with the Launch of HAPI's Integrated Data Platform

Data Travel, LLC, a hotel technology company comprised of hospitality technology industry veterans, integration experts and data scientists, has unveiled a transformative data streaming, integration and enrichment platform designed to solve the hotel industry's rapidly expanding data management challenges. Appropriately named HAPI, the comprehensive new platform aggregates the plethora of data that is collected by disparate hotel systems and acts as a central hub for these hospitality data streams.

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U.S. News & World Report and Best Western Hotels & Resorts Release Second Annual Hotel Loyalty Program Study

An insight report commissioned by Best Western Hotels & Resorts and executed by U.S. News & World Report's Marketing and Business Intelligence Teams today revealed key indicators for how travelers choose the best possible loyalty program, as well as what drives them to book with one hotel brand versus another. The results, gathered from nearly 1,400 respondents, were released during Best Western's Leisure Travel Summit in New York City. The study found that for 74 percent of travelers, a brand's loyalty program is the significant factor in determining where they stay. In addition, more than 70 percent of respondents rated Best Western Rewards (BWR) as their preferred loyalty program in the industry, reflecting the unsurpassed value today's BWR offers its loyalty members.

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Madrid takes on Airbnb and overtourism | cnn.com

Madrid has become the latest city to confront overtourism, as the Spanish metropolis moves to drastically curb the Airbnb and homeshare listings available in the destination.Secretary for sustainable urban planning Jose Manuel Calvo announced the proposed regulations last week, aiming to tackle the issue of mass tourism head on.The new regulations are in response to locals fearful of being priced out of their own neighborhoods.Officials in other destinations in Spain including Valencia and Mallorca -- as well as in Venice, Italy -- have also introduced drastic measures to control overtourism and encourage responsible vacationing.

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Unlocking the Mystery Behind Travellers Planning and Booking

Moving the customer from planning to booking is the eureka moment for travel firms. It's the pivotal minute on the customer's path to purchase. That journey comes in stages: dreaming, the decision to go, planning, booking, anticipating, on the trip, and post-trip sharing.Travel industry specialists MyTravelResearch.com have written extensively about the stages of the customer journey. In a new report, Carolyn Childs, co-founder of the travel intelligence firm, lays bare the key parts of the planning and booking steps.\"By understanding the psychological, technical and other factors at play during planning and booking, travel brands can very effectively enhance their conversion rates,\" says Childs.For example, timing is a crucial part of planning. The new report (quoting Visit Britain, Ipsos data) showsthat Australians, New Zealanders and Brazilians often plan a longhaul trip over six months ahead. The Japanese, Koreans, Chinese and Indians typically do it one to two months ahead; the affluent Gulf states less than 30 days.In the planning stages, internet searching, consulting friends or relatives who have been before, and referring to travel guide books are the most commonly used sources of information. However, the Japanese still use brochures. And in India online flight booking sites are popular influencers. In the USA online hotel booking sites are big.Traveller reviews also play a massive role at the planning stage. Around 70% of travellers look at up to 20 reviews while planning. Some 80% of TripAdvisor users read reviews before deciding which attraction to visit. And 53% of TripAdvisor users won't book a hotel if it has zero reviews.When travellers move from planning to booking, around 94% of them move from mobile devices to laptops or computers, says Google.\"Your job is to make booking intuitive, quick and reliable,\" says Childs. \"Any friction at this stage is a loss of business, so your focus has to be 100% on the user experience.\"Citing a Templatic study, Childs says there are eight key elements to creating a travel website that is booking friendly:

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MMGY Global's Expert Insights on Booking Holidays Through Social Media

As the largest travel market research firm, MMGY Global provides below the most recent insights and the expert commentary of MMGY Global's vice president of social media, Shea Carter on this new initiative and the role of social media in today's travel industry:

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Deutsche Hospitality presents new MICE booking software

The IMEX in Frankfurt am Main is one of the world's leading fairs for incentive travel, meetings and events. When this year's exhibition gets underway today, Deutsche Hospitality will be on hand to present a new booking software that enables business customers to reserve conference rooms directly online without having to obtain a cost estimate from the hotel beforehand. The aim is to make this service available to clients of all Deutsche Hospitality brands before the end of the year once a successful piloting phase has taken place. Such a move will make Deutsche Hospitality the first hotel company to offer a dedicated and self-developed online booking facility for conferences and events that meets the requirements of both parties involved.

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Booking directly through a hotel website benefits all parties | travolution.com

By this point, the number of studies testifying to the positive impact of direct bookings - and the sometimes harmful influence of OTAs - is approaching too many to count. Whether it's in terms of the revenue share for hotels or the experience of guests, there's plenty of evidence to suggest that booking directly through a hotel website benefits all parties involved.

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Room with no view: Valencia wants to ban Airbnbs with the best vistas | telegraph.co.uk

Valencia is the latest popular holiday destination poised to impose restrictions on private holiday rentals, such as Airbnb, with a focus on banning new tourist accommodation above first floor level.

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The Parker Palm Springs Upgrades from Prehistoric' Communication Channels With The Help From ALICE

The Parker Palm Springs has selected ALICE's housekeeping and maintenance software, ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, to upgrade staff communication and guest engagement at the 144-room luxury resort, just outside of downtown Palm Springs. Parker Palm Springs is using ALICE on the recommendation from the Parker New York, which has been using ALICE since 2015. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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TargetingHub will forever change the way you do marketing for the better

Vizergy is excited to announce the release of a new industry whitepaper, written by Tim Henthorn, CEO of Accubase Inc., that discusses TargetingHub and how the solution makes a data driven omni channel approach to marketing easier for hoteliers and marketers across industries.

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Your Hotel's Guide to Partnering with Influencers - Amadeus

Influencer marketing doubled in 2017, according to a recent study from Klear.1 For those new to influencer marketing, influencers can be defined as people with large audiences who post on social media about an organization and are compensated for their efforts. When it comes to marketing your hotel, partnering with influencers is all about building buzz among potential guests to increase transient visits and among planners to increase event leads. In his book The Art of Community, Jono Bacon shares, \"Buzz is about excitement and excitement is about dreams.\"2 And isn't travel all about making dreams come true?

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Marriott takes on Airbnb with new homesharing website - independent.co.uk

Marriott International, the largest hotel company in the world, is attempting to take on Airbnb with its own offering for the homeshare market. Launching Tributeportfoliohomes.com on 23 April, Marriott has a selection of more than 200 specially selected homes in London to choose from. The service is initially a six-month pilot scheme in partnership with Hostmaker, a London home rental management service. Guests can expect added extras such as a guaranteed in-person check-in and 24/7 phone support should there be any issues.

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How Marriott Is Working With Salesforce To Get Complete, Cross-Channel Recognition' Of Its Guests - geomarketing.com

\"Marriott's vision is to be the world's favorite travel company. The best way to reach that goal is to employ a best-in-breed, global customer recognition platform that connects our guests at every possible touchpoint to our team of expert hospitality professionals who strive to delight our guests every stay,\" says Brian King, Global Digital & Sales Officer at Marriott International.

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New Castle President And COO Gerry Chase To Retire From Company After 30 Years

New Castle Hotels & Resorts, a leading third-party hotel management company, owner and developer today announced that longtime president and COO Gerry Chase will retire from NCHR effective June 30, 2018. Founded by David Buffam in 1980, New Castle will be led by sons Jeremy Buffam and Julian Buffam in the future.

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Best Western Hotels & Resorts Goes \"Behind The Brands\" With A Closer Look At BW Signature Collection By Best Western

With its fall 2017 debut, BW Signature Collection by Best Western was the newest addition to the rapidly growing Best Western Hotels & Resorts brand portfolio. Today, the soft brand is on the move, with the arrival of its first international location in Lake Lucerne, Switzerland. As part of the \"Today's Best Western\" campaign, which launched earlier this year, the company is this month going \"Behind the Brands\" with a closer look at BW Signature Collection by Best Western.

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Grace Hotels launches Strategic Labour Partnership

Grace Hotels has successfully launched its Strategic Labour Partnership, a new initiative to help retain talent at its seasonal hotels in Greece.

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Facebook's Custom Audience Tool: A Guide for Brands - MDG

Facebook recently removed third-party ad targeting segments, which were built into the Advanced Audience page. Called Partner Categories, these segments included supplemental material from Experian, Axciom, Oracle Data Cloud, and other sources of personal data.

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Generation Regret? Younger generations are most regretful about missed travel opportunities

Whether it's wishfully thinking about that long-distance holiday you could've booked, or that road trip you should've taken, Booking.com research reveals that a whopping 71% of global travellers have had regrets over missed travel opportunities.

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Hotel Management 2020 An Amadeus eBook

Today's hotel managers are facing new challenges, but they are all driving towards familiar goals. Hotel Management 2020 identifies key challenges in the industry and actionable solutions that your team can begin to implement today. Learn innovative ways to manage guest expectations in hotel reservations, ensure sustainable growth in sales and catering, and deliver flawlessly in operations.

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Next Gen Tech You Shouldn't Miss at This Year's HITEC in Houston [CHECKLIST]

The hospitality industry is always changing, subject to the exciting emergence and evolution of new technology and intelligent solutions to improve experiences for guests and hoteliers alike. For those industry professionals eager to keep their finger on the pulse of all that could positively impact their business, HITEC often becomes an eagerly anticipated yearly highlight. For many hoteliers, this is a one-of-a-kind opportunity to gain an understanding of all the new products and technologies set to revolutionize the industry, all in one place.

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Hotel Re-Generate: mega-trends impacting hotels - Grant Thornton Report

The rapid evolution of technology has significantly reduced the time it takes for hoteliers to introduce new and innovative solutions which contribute to delivering a distinctive guest experience. The Grant Thornton 'Hotel-Regenerate' report invites hoteliers to consider the elements which are impacting the industry, from a changing market and operational models, to the approach and mindset hotels in the region need to regenerate in order to appeal to the new-age traveller.

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Sydell Group and MGM Resorts Continue Property-Wide Transformation of Las Vegas' Monte Carlo Now Branded as Park MGM

With the lighting of its new marquee and hotel tower signs, Monte Carlo officially sheds its name this week for a new identity - Park MGM - making way for the resort set for completion later this year. Following a transformation that will touch every element of the central Strip property, Park MGM is a welcoming social hub that evokes the residential spirit, intimacy and individuality of a boutique experience on a resort scale.

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One Belt, One Road, One Tourism International Conference Announcement and Call for Papers

One Belt, One Road, One Tourism International Conference Announcement and Call for Papers:

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KEYPR and Dow Jones Partner to Deliver The Wall Street Journal to Hotels

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today it has partnered with The Wall Street Journal to seamlessly deliver the company's award-winning content to hotel rooms worldwide, via KEYPR's expansive platform.

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OTA association slams direct bookings - triptease blog

Headline-grabbing claims that direct bookings \"are not cheaper for hotels\" could do real damage to hoteliers trying to maximize revenue for their property. Hoteliers deserve to have the fact separated from the fiction, so we sat down with Triptease's eagle-eyed data analysis team to examine ETTSA's latest report.

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EU Expert study shows direct bookings are not cheaper for hotels

A new study published today by Infrata, specialist economists in the travel industry, shows that direct distribution is not cheaper for hotels than indirect distribution. The study shows a 0.03% difference in net profit contribution between the direct (80.92) and indirect channel (80.94) based on an industry ADR (average daily rate) of 112

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Considering Going Paperless? Maestro PMS Encourages Sustainable Processes with Mobile Check-In and Check-Out

Markham, Ontario Environmental responsibility is a requirement for many travelers when they select a hotel. Maestro PMS understands this and encourages it. With 40 years of established practices bringing the latest property software technology to the independent hospitality space, Maestro has led the paperless movement for the last 10 years providing technology solutions that support sustainable hospitality practices. Maestro's most recent property software innovations reduce paper use and simplify the guest journey. Maestro's Mobile Check-Out capability streamlines property operations and eliminates the need for paper folios or visiting the front desk.

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21 Travel Tips To Make You The World's Smart Traveler Infographic

It is really baffling how times have changed. Human have changed significantly the ways they enjoy themselves and these days they like to travel to different parts of the world for fun and enjoyment and even economy purposes. In some countries traveling is considered really important and in these countries student take some time off from their studies and travel to various locations around the globe. Traveling typically has become a part of the system and these things surely help in long run when they move to foreign country. In large context traveling has become a newfangled taste for everyone.

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HSMAI Event Will Explore Building Loyalty Through Customer Experience

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter, in partnership with Excella and the American Hotel & Lodging Association, will host a panel discussion next month entitled Building Loyalty Through Customer Experience that will explore the art and science of the customer experience.

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Caveau Announces Partnership with Sure Travel

Caveau, the personalized credit card vault technology designed to simplify financial transactions and safeguard personal and financial data, has announced a new partnership with Sure Travel, based in South Africa. The standardized PCI-compliant software and service custom-built for the travel industry provides a secure platform built upon Amazon Web Services (AWS) to limit dangers relating to processing, storing and transmitting credit cards and personal data in a GDPR, PCI and PII-friendly format. Caveau will deliver customized solutions to help Sure Travel meet critical new industry regulations and protect its customers, assets and public reputation.

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Chargerback Adds Lost-And-Found Function to Whistle Guest Messaging Platform

Whistle, a premiere guest messaging platform, has partnered with Chargerback, a leading lost-and-found software, to give hotel staff the ability to streamline lost-and-found operations with guests through text and mobile messaging.

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Small Inn is Big on Guest Engagement with Intelity

This month the Jackson's Falls Country Inn in Milford, Canada, began engaging with its guests via a custom mobile app powered by Intelity. Equipped with the Intelity ICEapp, guests staying at the nine-bedroom boutique inn and restaurant in Prince Edward County (PEC) have more control over their stay, including the flexibility to use their mobile devices to check themselves in and out.

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Booking.com reveals the shocking gap between traveller ambition and reality

Technology has transformed travel, shrinking the world with thousands of destinations only a click away. However, new research reveals a significant two thirds (63%) of today's travelers don't believe they are making the most of their travel opportunities. Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, has conducted research across more than 20,500 global travelers to uncover the barriers and anxieties which prevent people from making the most of every trip and reveal how they can move to a state of truly limitless travel. The research shows that despite a world of opportunities, one in five people (20%) have never felt limitless on holiday and one in 10 (10%) have only ever felt limitless once. Nevertheless, there is a strong desire to be a limitless traveler, with almost half (44%) of people worldwide expressing that aspiration and over three quarters (78%) wanting to make the most of every travel experience and travel with no regrets.

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MAXX Hotel GmbH founded and managing director appointed

MAXX by Steigenberger was launched in March as the fourth brand under the Deutsche Hospitality umbrella. The aims are to enhance the group's portfolio and to contribute to growth by adopting a franchise-friendly approach and by offering flexible standards with regard to aspects such as destination and location. The main formal prerequisites that will enable all of this to take place have now been established. A limited company has been set up under the name of MAXX Hotel GmbH, and a managing director has also been appointed.

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The TWA Hotel brings retro style to JFK airport | cnn.com

If you remember anything about Trans World Airlines (better known as TWA), you probably remember the legendary white TWA Flight Center just outside of John F. Kennedy International Airport in New York City. Designed in 1962 by groundbreaking Finnish-American architect Eero Saarinen, the former flight center has been redesigned and reimagined into the TWA hotel, set to open in the spring of 2019.

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Search and social dominate travel brands' mobile marketing

New research from EyeforTravel and SAP, which surveyed nearly 300 travel industry professionals on the topic of mobile has found that search and social have a stranglehold over mobile marketing, likely reflecting the dominance of Google and Facebook in the digital marketing sphere.

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Is Your Hotel's Data Secure?

Are you taking the right actions to make sure that your hotel's data is secure? There are security measures and standards in place to ensure that you and your guests aren't at risk, particularly when processing payments. Here are the details about these standards, what they mean for your hotel, and how to ensure that you are safe.

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Hotel marketer's guide to personalization

With the vast amount of data we produce online, guests now expect hotels to anticipate their needs and desires. Unfortunately, too often personalization data simply sits there, getting stale, while nobody does anything with it.In this guide, you'll discover how to unlock the power of personalization data across the guest journey to drive revenues and guest loyalty.

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Now Available for Download: HEBS Digital's GDPR Whitepaper

At HEBS Digital, we make it our job to keep hoteliers in the know about the latest developments in the industry that could affect their online strategies. The European Union's new privacy law, the General Data Protection Regulation (GDPR), begins on May 25th and will affect hotels across the globe. We've prepared some tools to help you navigate this change.

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Top Franchise Companies & Brands in the U.S. Construction Pipeline

According to the recent United States Construction Pipeline Trend Report from Lodging Econometrics (LE), the franchise companies with the largest construction pipelines are: Marriott with 1,383 Projects/177,926 Rooms, Hilton with 1,337 Projects/149,075 Rooms and IHG with 923 Projects/94,296 Rooms. These 3 franchise companies comprise 69% of all projects in the Total Pipeline.The largest brands for each of these companies are: Marriott's Fairfield Inn with 293 Projects/28,418 Rooms and TownePlace Suites with 206 Projects/21,193 Rooms; Hilton's Home2 Suites with 377 Projects/39,474 Rooms and Hampton Inn & Suites with 316 Projects/32,132 Rooms; and IHG's Holiday Inn Express with 438 Projects/40,657 Rooms, the largest brand pipeline in the country, and Staybridge Suites with 139 Projects/14,740 Rooms.By the close of 2018, Marriott is forecasted to open 348 Projects/43,415 Rooms, Hilton is set to open 296 projects/33,171 Rooms and IHG expects 172 Projects/18,031 Rooms to open. Marriott also leads in new openings for 2019 with 336 Projects/42,286 Rooms, Hilton is anticipating 281 Projects/30,983 Rooms to open next year and IHG expects 230 Projects/22,807 Rooms.

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Japan Is In Love With This Floating Hotel | forbes.com

Guntu is a nineteen-room hotel floating in the Seto Inland Sea in southwestern Japan. The 266-foot ship sets sail from the Bella Vista Marina in Onomichi, a one-hour drive from Hiroshima Airport, which itself is just an 80-minute flight from both Tokyo and Seoul. From there, it embarks on a highly scenic route along the Chugoku and Shikoku coastlines, which feature multi-layered mountain ridgelines and sunsets worth writing home about. Guests can choose to stay one, two or three nights onboard, selecting between several distinct routes. Guntu's maiden voyage took place in October, 2017, and it's been delighting ever since.

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Evading Monopolies, Blockchain and Futuristic Journeys Headline EyeforTravel Europe

With a fighting attitude that tells the travel industry to not give up, EyeforTravel Summit 2018 covers real use cases, not just theory, including:

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The Mayumi Hotel Streamlines Mobile Keyless Access for New Flexible Stay, Community Driven Project with OpenKey

Dallas, TX (May 4, 2018) As travelers become more favorable towards implementing technological advances in their trips and experiences, the same desire for streamlined accessibility and convenience has emerged for their hotel check-in and home-living as well. That's why Mayumi, a new 35-unit boutique hotel nestled in Culver City, California, has partnered with OpenKey, the industry standard for universal mobile key technology in hotels. Through this partnership, the Mayumi Hotel now offers an experience-focused technology platform with a mobile access solution that grants guests keyless access to their short- and long-term living spaces.

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5 reasons why Hotelogix is the best cloud-based PMS for resorts

The hospitality industry comprises several types of properties and managing each one comes with its own set of challenges. For example, a typical day at a bed & breakfast place is certainly very different from a 3-star hotel. Sure, in principle they all fall under the broader category of \"accommodations\", but they are as different as chalk and cheese. And for reasons we will discuss in just a bit, resort property management can easily be labelled as one of the most challenging tasks(if not THE most!). Why would that be the case, you ask? Here are just a few reasons why:

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The Hotel Yearbook launches its first-ever bilingual edition, a look at travel and hospitality technology trends in China

Released exclusively as an e-book, The Hotel Yearbook 2022 - Technology in China will appear in June 2018. It will feature editorial contributions from travel and hospitality technology opinion leaders in China and around the world, sharing insights on how technological trends in the hotel industry will affect China's burgeoning hospitality sector.

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HEDNA Announces Diverse Speaker Lineup and Refreshing Program for Global Distribution Conference in Lisbon

HEDNA, the Hotel Electronic Distribution Network Association, has announced the speaker lineup and agenda for the 2018 Distribution Conference in Lisbon, Portugal from June 4 to 6, 2018. The gathering is the only event that connects the most innovative thinkers, hospitality professionals, technology providers and experts across the globe.

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Dalata Hotel Group Renews Partnership with Pegasus Solutions

Pegasus Solutions today announces a renewed agreement to support global distribution services, alternative distribution services, reservations management, a PMS interface, and voice services for Dalata Hotel Group.

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Four Seasons Maldives Has A Three-Man Sub

DeepFlight produces the world's highest performance personal submarines. On May 3, 2018, Four Seasons Resort Maldives at Landaa Giraavaru will become the first place to launch submarine excursions in DeepFlight's most advanced model yet: the Super Falcon 3S.

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Moxy and UCB Launch Staff Training Program and Guest Improv Workshops

Moxy Hotels, Marriott International's experiential hotel brand, announced today a multifaceted collaboration with the award-winning improv theater, Upright Citizens Brigade (UCB). The two brands will team up to debut an original employee crew training program to heighten the guest experience, as well as to kick-off brand-wide Improv Workshops for guests to join in on the fun.

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Comfort Brand Unveils New Logo at Choice Hotels' Annual Convention

Choice Hotels' Comfort brand revealed a new logo to thousands of franchisees at the company's annual conference taking place in Las Vegas from May 1-3. The unveiling marks a milestone for the brand which has been making updates nationwide since committing to change seven years ago.

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Cendyn nominated for two World Travel Awards 2018 across three regions

Cendyn, the leading CRM and sales platform in the hospitality industry, has been nominated for two World Travel Awards across three regions; Leading Hotel CRM Technology Provider 2018 and Leading Data Driven Marketing Agency 2018 in North America, Asia and Europe.

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Caveau Partners with Hotels & Travel Agencies Ahead of GDPR and PCI Deadlines

Miami, FL: Caveau, the all-in-one software platform custom-built for the travel industry for safeguarding sensitive data exchanged at the point of transaction is providing businesses around the world with fast and affordable solutions for achieving GDPR and PCI DSS compliance. With looming deadlines on May 25 and June 30, 2018, respectfully, hotels and agencies are looking for efficient ways to meet strict new requirements going into effect. Most recently, the company announced it is working with Aparto Suites Muralto, an \"All Suites\" hotel service in Madrid, Spain, to assist in bridging the gap in its credit card collection process, specifically in transactions made directly to the hotel by telephone, email or fax.

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The Luxury Collection And Sofa Sanchez De Betak Unveil Vibrant Kimono-Inspired Capsule Collection

The Luxury Collection Hotels & Resorts, and Sofa Sanchez de Betak, graphic designer and creative director, are pleased to announce the launch of an exclusive capsule collection, CHUFY x The Luxury Collection.

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Moxy Hotels Teams Up With Comedy Powerhouse Upright Citizens Brigade (Ucb) To Create Brand-Wide Crew Training

Moxy Hotels, Marriott International's experiential hotel brand, announced today a multifaceted collaboration with the award-winning improv theater, Upright Citizens Brigade (UCB). The two brands will team up to debut an original employee crew training program to heighten the guest experience, as well as to kick-off brand-wide Improv Workshops for guests to join in on the fun.

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Hampton by Hilton Unveils New Prototype

Hampton by Hilton, Hilton's (NYSE: HLT) upper-midscale brand, announced today a new Hampton Inn & Suites by Hilton and Hampton Inn by Hilton prototype for the Americas. Featuring a contemporized exterior design, refreshed public space decor and updated guestroom case goods, the new prototype provides owners and developers with a flexible building model that embraces emerging guest preferences, improved functionality and design efficiency.

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Two Roads Hospitality Selects Inntopia for Company-Wide CRM Platform

Two Roads Hospitality, the Denver-based lifestyle hotel management company that includes Thompson Hotels, Destination Hotels, and Joie de Vivre Hotels, has contracted with Vermont-based Inntopia for a custom CRM database, marketing automation, and guest recognition platform to be installed across most of its North American properties in 2018.

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Frasers Hospitality Develops First-of-its-Kind Revenue Management Capabilities for Long Stays

Frasers Hospitality, a member of Frasers Property Group, is collaborating with Duetto to design new features within an app that will yield room rates on long stays, a traditionally underserved segment. This is part of a larger initiative that the global hospitality company is embarking on to gain more insights into demand and boost its pricing and distribution strategies.

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WorldHotels expands focus on digital expertise and services

WorldHotels, a global sales, marketing and distribution company is further strengthening its online focus by appointing Franco Sterl as Director E-Commerce. Sterl, who joined the group this month, will be based in Berlin, Germany.

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Introducing Asia's new crop of co-working hotels | cnn.com

As remote working becomes more mainstream, your \"office\" can be at home, by the beach in the Maldives or at a cafe in Sydney.According to a 2017 report by Global Workplace Analytics and FlexJobs, the number of telecommuters in the US workforce has increased 115% over the past 10 years.It's not just managers and human resources representatives who are adjusting to the work-style shift.In Asia's major cities, a crop of new hotels has incorporated co-working spaces to cater to remote workers and roving entrepreneurs.In Hong Kong, Kerry Hotel opened in 2017 with a sprawling space devoted to Kafnu -- a creative professional community that's rapidly expanding across Asia.On the south side of Hong Kong, Ovolo's sister hotel Mojo Nomad feels like an upscale hostel, with affordable co-living spaces aimed at digital nomads.And in Beijing, hotels such as Hotel Jen provide a co-working space, communal areas and an in-house microbrewery.

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Historic train stations converted into hotels | usatoday.com

Once grand reminders of how interconnected the United States had become, train stations across the country slowly fell out of use and into disrepair in the 1960s and '70s when new transportation technology outpaced them. Luckily for some train stations, though, dedicated investors decided to revive these historic landmarks in their respective towns and cities.

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Milestone Partners with Yelp to Launch New Client Offering

Milestone, a provider of digital marketing solutions for location-based businesses, today announced participation as a Yelp Ads Certified Partner (YACP) to enable Milestone to help location-based businesses manage their presence on Yelp. This new offering helps consolidate the work of managing a businesses' online presence by allowing location-based businesses to manage their Yelp listings, restrict competitive advertising on the Yelp page with branded profiles and leverage the advertising-based solutions managed by Milestone. The program also includes access to Milestone's analytics a nd reporting solutions, to help businesses understand the effectiveness of their Yelp presence.

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The four moments travel brands must connect with their mobile customers

EyeforTravel and SAP's new Driving Intelligent, Interconnected Mobile Engagement Throughout the Travel Journey report, which is free to download now, identifies the four key areas where travel brands need to target mobile consumers. 

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Everyware Launches Innovative Text Messaging Solutions At ARDA World Convention, Taking Guest Communication To A New Level

Las Vegas, NV - Everyware, Inc, an Austin based company is redefining payment processing and customer engagement via two-way text communication, today announces the launch of its secure Pay By Text payment solution and Lead Gen App, at one of the world's largest hospitality events - ARDA World 2018 Annual Convention & Expo. These products will enhance marketing and communications in the hospitality industry.

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Core Essence Redefines The Business of Wellness

An International Wellness Design and Consulting Firm, Core Essence is pleased to announce the one year anniversary of its partnership between sisters Jennifer Findlay and Kathryn Findlay.

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Cachet Boutique NYC Enhances Guest Connectivity and Marketing Efforts with BeyondTV by Hotel Internet Services

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced the successful implementation of its BeyondTV solution at the Cachet Boutique NYC, an ultra luxurious hotel in New York that serves as the U.S. flagship property for the Cachet Hospitality Group. Setting itself apart as an urban cultural oasis and with plans set to revive the world famous Playboy Club in Fall 2018, Cachet Boutique NYC's decision to adopt BeyondTV further demonstrates the property's goal of providing its guests with the latest in hotel communications technology and personal device to guestroom television casting convenience.

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Lodging Interactive Launches Industry First Real-Time Reputation Management

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch CoMMingle Live Real-Time Reputation Management for hotels and resorts. CoMMingle LiveSM provides the highest level of reputation management by writing and posting guest review responses on all major OTA's, social media platforms and for major hotel brands. The service also ensures franchised properties remain in compliance with brand guidelines while maximizing brand quality scores.

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Italy's mermaid battle: Naples vs. Ventotene | cnn.com

In ancient times, sailors once lashed themselves to their masts to avoid being lured to death by seductive mermaids known as sirens.Today, on the sun-kissed western shores of Italy, mermaids are once again stirring up trouble as two rival destinations battle it out to lure tourists with claims of being home to the mythological fishy creatures.In one corner is Naples, with a glittering gulf that stretches to the Sorrento Peninsula. In the other is Ventotene, a tiny volcanic isle far out in the Tyrrhenian Sea west of Naples.Both of these Mediterranean magnets claim to be the \"real\" place where Greek hero and travel figure Odysseus, sailing home from burning Troy, encountered the seductive sirens.Legend has it that Odysseus escaped the fate of other doomed sailors by tying himself to the mast of his ship and telling his companions to plug their ears.Spurned, the creatures perished, but their pull is still felt every summer as curious tourists flock to learn more. But where should they go?

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Cambria Hotels Enables Business Travelers to \"Travel Like a Boss\"

Cambria Hotels knows you don't need to be the boss to travel like a boss. Nearly four out of five people today define a boss as someone who is confident and in control. Just like the concept of a boss has been redefined, so have the needs of today's business travelers.

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ALICE's Senior Sales Executive Gillian Feldman Relocates to California to Flourish New and Existing Client Partnerships

ALICE Senior Sales Executive Gillian Feldman has relocated to Los Angeles to scale growth in the California market. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. Following its $26M Series B funding in 2017, ALICE acquired California-based concierge software provider GoConcierge. The merger with GoConcierge has allowed ALICE to upgrade their services with existing clients and greatly accelerate the pace of new opportunities.

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Three travel mobile marketing trends in 2018

Mobile is a growth category for the travel industry as established markets experience rising usage and emerging markets add millions of consumers who look and book with their smartphones. It is even more vital tool for in-trip engagement as the majority of travelers globally report that they use their smartphone as their main conduit for information and communications as they travel. It is therefore an area that travel brands must address in 2018 in order to maximise their return on investment and avoid falling behind competitors.

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April

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Historic Hotels of America Joins with Brand Heritage Institute

Historic Hotels of America is joining with Brand Heritage Institute to offer a new executive education program in heritage marketing. Brand Heritage Institute will develop and offer annual seminars in strategic marketing, which are customized for hoteliers at historic hotels inducted into Historic Hotels of America.

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How Blockchain is taking hold across Asia Pacific - JLL Real Views

Start-ups across Asia Pacific are increasingly testing the potential of Blockchain, a disruptive technology impacting industries from healthcare to real estate.

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Marriott International Elevates Travel Experience For Chinese Consumers

Marriott International, Inc. (NASDAQ: MAR) announced its redesigned storefront on Fliggy, Alibaba's travel service platform, and the rollout of Post Post Pay (PPP) functionality across more than 1,000 Marriott hotels globally. Through the digital solutions, Marriott International elevates both the online and offline travel experience for Chinese consumers.

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Hilton debuts a smartphone app that can control room temperature, TV and lighting

In the latest move to make hotels appeal to young, tech-savvy travelers, one of the world's biggest hotel companies is launching a smartphone app that can control the television, air conditioner, lighting and curtains in the hotel rooms.

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HSMAI: Call for Innovation Advisory Board members

With European advisory boards within Revenue Management, Marketing, Sales, and Distribution already in place for several years, HSMAI Region Europe is now announcing the introduction of an advisory board focusing on innovation, calling for board members and a chair.

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U.S. travelers primed for personalization

Among travelers' main complaints about online travel planning are that it takes too long, and they need to search too many different websites to find a good deal for what they want. While online travel shopping frequently requires multiple searches, other online experiences deliver personalized recommendations that streamline the process. Netflix and Amazon, for example, each offer consumers suggestions based on what's in their cart, past purchases or activity, or what they are currently doing on the site.

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Younger European travelers are interacting with travel brands in these two ways

Innovation in travel is making the greater population more tech-savvy, and it's no surprise that those aged 18-34 are leading the charge with adoption.

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Joint EU-UNWTO Report Provides Better Understanding of Tourism in the European Union

The new report 'European Union Tourism Trends', prepared by the World Tourism Organization (UNWTO) in cooperation with the European Commission, underscores tourism's major social and economic benefits for 28 countries comprising the European Union (EU). EU destinations welcomed 538 million international overnight visitors in 2017, 40% of the world total. EU accommodation establishments provide over 3 billion nights a year, half of which to domestic guests (residents) and half to international guests. Tourism accounts for 6% of the EU's overall exports, while the direct contribution of tourism to individual EU economies reaches up to 11% of the GDP.

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Inspire Future Travelers with Trip Consideration, Facebook's New Ad Feature - mdgadvertising.com

When planning a future trip, many people may have a beach getaway or hiking adventure in mindbut they still may be wondering where to go. With Trip Consideration, Facebook is giving travel advertisers the opportunity to help consumers answer that question.

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Hotels Catch Up to OTA Best Practices with TrustYou's Review Marketing Solutions

TrustYou, the world's largest guest feedback platform, unveiled impressive results proving the correlation between Review Marketing Solutions and increased revenue, in partnership with NH Hotels. The world-leading urban hotel operator, with almost 400 hotels in its portfolio, noted a considerable increase in the website traffic, conversions and ultimately, revenue, after mimicking OTA typical behavior through the TrustYou features.

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EyeforTravel Europe is 6 weeks away and what a show it's going to be!

Mobile innovation and the internet's control of the consumer, integrating voice into your business, a smart customer journey, how the death of cash in travel will change the industry forever are just a handful of market opportunities you should be considering today and this conference will help facilitate this change.

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Hotels need to do better at reaching guests finds report

As part of EyeforTravel and SAP's new Driving Intelligent, Interconnected Mobile Engagement Throughout the Travel Journey report, an industry survey asked whether mobile messaging services were effective at driving satisfaction amongst customers. While 72% of hospitality and accommodation brands said that their messaging services were effective, a much higher 90% of respondents from other travel industry verticals reported success through messaging.

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Central Hotels to Go Paperless in Rooms with Crave Interactive

Dubai, UAE. In keeping with its paperless initiative to protect the environment, Central Hotels has entered into an agreement with Crave Interactive to install digital Guest Room Tablet directories across its hotels. Crave Interactive is a world leading developer of cloud-based digital guest service solutions for hotels and was recently named as 2018's top-rated guest room tablet provider in the Hotel Tech Report Awards.

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Travel brands are missing out on a huge revenue opportunity

Creating a mobile messaging service is effective, so why aren't more brands doing it asks EyeforTravel and SAP's new Driving Intelligent, Interconnected Mobile Engagement Throughout the Travel Journey report? The research, which is free to download now, finds that 83% of travel brands that have automated messaging services find that they are effective at increasing customer satisfaction. However, just 41% of brands surveyed report that they currently have these services, although a further 20% report that they are also developing the capability to do so.

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Australia's iconic G'Day Rail selects Hotelogix as its technology partner

Hotelogix, a leading cloud-based Property Management System provider has announced that it has been selected as the preferred technology partner by G'Day Rail, Australia's iconic tourist train. The management at G'Day Rail decided to adopt Hotelogix's PMS to effectively manage their daily operations, and to improve guest experience.

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Integrating social with hotel CRM for cross-channel marketing

By blending the ample amount of information available on social media with guest data in a hotel CRM platform, it's possible to create exceptionally effective, highly segmented, targeted marketing campaigns. In this guide, we'll explore how powerful data segmentation can be when these two information systems are used together.

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Art Ovation Hotel Elevates its Gallery Experience with Intelity

Something extraordinary is happening in Sarasota, Fla. This month the Art Ovation Hotel Autograph Collection opened its doors at 1255 North Palm Avenue as an active host, facilitator, patron and partner of the arts. To enhance the hotel's art gallery experience, the property equipped each of its 162 guestrooms with portable ICEbedside tablets from Intelity. Guests can click on the Ovation Arts icon in the hotel's mobile app, powered by Intelity, to see objects on display throughout the property, and they are encouraged to take the in-room iPads with them as they tour the gallery. Uploaded videos provide details on each work and its artist, and guests can purchase pieces directly through the mobile app.

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Booking.com and Web Summit Expand Commitment to Women in Tech

Today Booking.com, one of the world's largest travel e-commerce companies and a digital technology leader, announced a global partnership with Web Summit. Together they will host a dedicated 'Women in Tech' networking and mentoring program at the flagship Web Summit event, as well as initiatives at affiliated events Collison and RISE in 2018. This exclusive collaboration continues Booking.com and Web Summit's efforts to redress the under-representation of women in technology by creating more opportunities for women to enter, advance and thrive in the sector.

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HSMAI's Inaugural Curate Digs into Critical Issues in Hospitality

Hospitality industry senior executives from sales, marketing, and revenue management disciplines convened for the first-ever Americas-region Curate: An HSMAI Executive Insights Forum, on April 18 and 19 at Terranea Resort in Ranchos Palos Verdes, California. The event, exclusive to companies that are Hospitality Sales and Marketing Association International (HSMAI) organizational members, generated thought-provoking conversations on issues of interest and relevance to all hospitality industry professionals.

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Hyatt Place and Hyatt House Brands Reveal Findings from Business Traveler Survey

Today the Hyatt Place and Hyatt House brands released findings from a Business Traveler Survey, which was conducted online by The Harris Poll and consisted of more than 1,300 adults across the United States, China and India who have traveled for business in the last 12 months (international business travelers), to gain a greater understanding of how business travel can deliver both personal and professional growth on the road. The brands collaborated with entrepreneur Bill Rancic to reveal the survey findings last night in New York City, alongside the winners of the 2018 #WhySettle Spirit Awards.

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Marriott Content Studio Production The Other End Of The Earth' From Ritz-Carlton Reserve Makes Festival Debuts In Boston And Baton Rouge

The latest production from the Marriott Content Studio, THE OTHER END OF THE EARTH, will screen at the 6th Annual Louisiana International Film Festival (LIFF) in Baton Rouge, Louisiana as part of the International Live Action Shorts block April 21 at 10 a.m. at Cinemark Perkins Rowe, 10000 Perkins Rowe #125, Baton Rouge, LA 70810.

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Hands Free Voice-Enabled Calling in Hotels Available on Volara-Powered Amazon Alexa Devices

Volara, the voice hub for the hospitality industry, today announces the launch of live hands free voice-enabled calling available on all Volara-powered Amazon Alexa devices.

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Experience is everything. Get it right

Give customers a great experience and they'll buy more, be more loyal and share their experience with friends. Great. That's what every company strives for. Yet, so many consumers seem disappointed. Call it an experience disconnect: companies tout the latest technology or snappy design, but haven't focused onor invested inthe most meaningful aspects of customer experience.

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Maldives to open 'world's first' underwater hotel residence | cnn.com

A luxury Maldives resort is about to take the sleeping under-the-sea phenomenon to a whole new level.Conrad Maldives Rangali Island is building a $15 million two-story hotel villa, part of which will sit 16.4 feet below the surface of the Indian Ocean.The property, believed to be the world's first undersea residence, is under construction in the South Asian island country and is due to be completed in November.

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Skip the Tourist Stuff and Just Lock Yourself Up in This Hotel's Bananas Gaming Suite | gizmodo.com

If you're a gamer who doesn't want to haul a PC with you on vacation, you could book your next trip to Panama City where the local Hilton has packed a ridiculously customized hotel room full of high-end gaming gear and accessories. The beanbag chairs, VR goggles, and racing seat all make sense to me, but why did the designers bother including a shower and two beds?

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A Luxury Hotel Chain Is Making It Hip To Ditch Single Use Plastic | qz.com

A night in a hotel is, by definition, single-use. After each guest's stay, the sheets are cleaned, the minibar restocked, a new keycard issuedwith each individual amenity leaving its own impact on the environment.

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ReviewPro Implements Seamless Integration with protel to Enrich Guest Profiles

Guest Intelligence experts ReviewPro have announced their integration with protel hotelsoftware GmbH. Building on their existing partnership, the companies' full integration allows a seamless connection for common clients, enabling a two-way flow of guest data and providing deeper insights into the guest experience.

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Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

KEYPR, the technology company whose enterprise cloud platform is the leader in guest experience and hospitality management, announced today that its system has been fully deployed at the iconic Washington Court Hotel located in the heart of Washington, D.C.

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ALICE to Showcase Their PMS Integrated Products and Speak About the Future of Connected Hotel Operations at Maestro User Conference

ALICE, the hospitality industry's leading operations platform, will be showcasing its complete suite of hotel management and guest engagement products at the Maestro User Conference, April 23-26. Click here to schedule a meeting with our team.

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Top Concerns Hotels Need to Know About the GDPR and How to Prepare Your Action Plan

By now you've probably heard of the General Data Protection Regulation (GDPR) and should have started considering the effects of this regulation on your hotel website, data strategy, and hotel digital marketing. With the GDPR just around the corner, we've put together an overview that includes an explanation of the GDPR, the top misconceptions, and the most important considerations that will need to be implemented on your hotel website and included in your digital strategy.

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Using Predictive Guest Intelligence to Drive Guest Retention and Revenue

Concilio Labs, a leading hospitality technology company, today announced the release of a new e-book titled, \"Using Predictive Guest Intelligence to Drive Guest Retention and Revenue.\" As the gap between guest expectations and hotels continuing to grow, the revealing e-book uncovers actionable strategies to better understand and measure up against those expectations.

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Tru by Hilton Opens Five New Hotels Including First College Town Properties

Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is celebrating the openings of five new hotels, three of which are the first college town properties, including Auburn, Alabama (Auburn University); Tallahassee, Florida (Florida State University) and Madison, Wisconsin (University of Wisconsin-Madison). Tru by Hilton has disrupted the midscale hotel category and continues to enter diverse areas, with upcoming hotel openings in urban, suburban, resort and interstate locations. Fresh, distinct and innovative, Tru by Hilton delivers a unique, quality experience for families, future students and alumni.

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Oakwood Worldwide Enhances Online Customer Experience with a Major Digital Transformation

Oakwood Worldwide, wholly owned by Mapletree Investments, announced a significant realignment in its technological infrastructure over the next several years and is spearheading this initiative with the launch of its new website. To further improve customer experience and expand online booking capabilities, the company is dedicating resources to a large-scale digital transformation that will see major enhancements and upgrades to its current client systems.

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Is this the most Instagrammable hotel in the world? | lonelyplanet.com

While there is beauty to be found all around the world, some places are practically made to look good on Instagram. Once such place is Anantara Kihavah Villas in the Maldives, which was just voted the most Instagrammable hotel in the world.

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Guests Take Mobile Control of Their Journey with Maestro PMS Pre Check-In, Privacy Options, and Amenity Requests

Markham, Ontario Mobile convenience is an essential and expected part of today's guest journey. Maestro PMS property software offers operators and guests a complete variety of mobile guest services that begin with pre-registration, pre-arrival amenity requests, mobile check-in, and in-house service requests.

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Choice Hotels Expands Vacation Rental Offering

Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, announced a major addition to its leisure offerings with the expansion of the Vacation Rentals by Choice Hotels brand. The brand now offers access to more than 20,000 new properties in 35 of the top United Statesvacation destinations.

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Majority of Global Online Travel Buyers Visit TripAdvisor before Booking a Hotel or Flight, According to New Study

TripAdvisor, Inc. (NASDAQ: TRIP) today announced the results of the \"Path to Purchase\" study, which provides an in-depth look into how consumers research and book travel online, and the impact TripAdvisor content has on these decisions. The study, conducted by comScore in 12 major travel markets across the globe and analyzing activity on more than 325 transactional sites, shows that TripAdvisor reached 60% of all travelers (and 67% of U.S. travelers) who researched and ultimately booked travel online in Q2 and Q3 2017.

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trivago Continues to Invest in Product Innovation, Partners with Silicon Valley Startup Accelerator Plug and Play

trivago, a leading global hotel search platform, announced today its partnership with Plug and Play, a Silicon Valley-based global innovation platform. trivago joins Plug and Play's Travel & Hospitality ecosystem, focusing on partnerships that strengthen the search experience for its users. By sourcing innovative startup technology which aligns with its long-term vision and strategy, trivago intends to enhance its product and optimize the effectiveness of existing features and capabilities on its platform.

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The Pioneer Woman's Oklahoma hotel is already booked solid | cnn.com

Ree Drummond, known as The Pioneer Woman to her blog readers and viewers of her Food Network show of the same name, has opened a boutique hotel in her hometown of Pawhuska, Oklahoma.Fans who missed an early chance to book a reservation will have to wait a while to check it out.The Boarding House, an eight-room hotel described on its website as \"cowboy luxury,\" was fully booked through October within hours of reservations opening to the public on Thursday, with scarce weekend availability through March 2019.Fans who registered early on an email list were given a one-week head start before Drummond announced the opening of the hotel on social media on April 12.

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Symphony of the Seas: World's largest cruise ship sets sail | cnn.com

After three years of construction, the world's largest cruise ship just set sail from Barcelona, Spain, on its inaugural voyage to destinations around the Mediterranean.But the ship's record-breaking size isn't its only claim to fame.The Symphony of the Seas is home to the tallest waterslide at sea, the ocean's fastest Internet and more works of art than the Louvre has paintings.

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German hoteliers set for profit squeeze in 2018

The German accommodation market is in the midst of a strong period of high demand, with the number of overnights stays in German accommodation establishments with 10 or more beds rising from an estimated 436.4 million in 2015 to 459.6 million in 2017. Despite the recently buoyant market, 2018 will see hotel profits in the country under pressure as demand growth from German travelers slows, room supply increases and costs grow says a new report, an excerpt for which can be downloaded for free here.

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JW Marriott and FOOD & WINE Announce Full Lineup of Star-Studded Talent for Venice Food & Wine Festival

JW Marriott Hotels & Resorts and FOOD & WINE are thrilled to announce the addition of notable talent for the inaugural Venice Food & Wine Festival, including award-winning singer and songwriter Emeli Sande, who will headline the festival's grand finale concert. Culinary legends, Michelin-starred Chef Missy Robbins, food artist, baker and owner of Flour Shop Amirah Kassem, and Chef and Food Stylist Camille Becerra, have also joined the impressive roster of celebrated and established epicureans.

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DoubleTree by Hilton Opens New Hotels Appealing to both City Seekers and Outdoor Enthusiasts

DoubleTree by Hilton, one of Hilton's 14 market-leading brands, continues to grow its portfolio with the opening of three properties in Helena, Mon., Phoenix, Ariz. and St. Paul, Minn. The hotels now provide welcoming, full-service accommodations for both the city seeker and the outdoor enthusiast in top travel markets.

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Conrad Maldives Rangali Island Announces Construction Of First-of-its-kind Undersea Residence

Conrad Maldives Rangali Island announced today the submersion of what is believed to be the world's first undersea residence, which will be completed in the fourth quarter of 2018. The result of a significant $15 million USD investment, this revolutionary concept will transform the Maldives experience for travelers who want to be truly immersed within the natural beauty of the Indian Ocean. As the first international hotel brand to enter the Maldivian market 20 years ago and home to the world's first undersea restaurant, Ithaa, Conrad Maldives Rangali Island continues to pioneer and innovate with the groundbreaking introduction of the undersea residence.

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Marriott International Unveils Unified Loyalty Programs With One Set of Benefits

Today, Marriott International announced it will introduce one set of unified benefits across Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG) for its members in August 2018. This will create an incredibly rich hospitality loyalty program in which members will earn more points faster than under the prior programs on average 20% more points for every dollar spent. For the first time, members will have access to book stays and earn or redeem points among 29 participating global brands comprising 6,500 hotels in 127 countries and territories. Additionally, the Moments experiential platform is expanding, with more than 110,000 experiences in 1,000 destinations from must-see attraction tickets and tours for purchase with cash by all guests, to once-in-a-lifetime events only available to members using points, including the new bespoke Moments Live event series.

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ReviewPro Launches the Guest Messaging Hub

ReviewPro presents Guest Messaging Hub, a real-time communication platform that can be used to interact with guests from the messaging service they prefer, without having to download an app. It was designed in response to the fast-growing trend in private messaging use, and also answers the need from ReviewPro's hotel clients for an efficient, seamless, and fully integrated messaging system for guests to connect directly with hotel staff.

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Hospitality Experts Gather for HFTP's Second European HITEC

In its second year, Hospitality Financial and Technology Professionals (HFTP) European HITEC was held last week where top industry experts exchanged knowledge geared toward shaping the future of hospitality globally. Discussions were held on the hottest topics in the industry artificial intelligence, voice recognition, data science, robotics, customer journey and the EU GDPR. Over 100 companies displayed the latest in available hospitality technology products available around the globe.

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Nominations Open for the 2018 Historic Hotels Awards of Excellence

Historic Hotels of America and Historic Hotels Worldwide are accepting nominations for the 2018 Awards of Excellence. The Awards of Excellence recognizes the pinnacle of this distinct group of nominees in a number of categories. Awards of Excellence winners will be announced and recipients will be honored on November 1, 2018 at The Broadmoor (1918) in Colorado Springs, Colorado during the 2018 Historic Hotels Awards of Excellence Ceremony and Gala. These prestigious awards are treasured by historic hotels and their hoteliers. Award winners receive annual recognition, promotion, and the acclaim from having been selected from the most prestigious collection of historic hotels.

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Palace Resorts Uses Eye Tracking in New Marketing Campaign to Make Sure Inspired Travelers Never Lift a Finger

Palace Resorts, a luxury all-inclusive resort brand in Mexico and the Caribbean, offers guests a world of luxury and amenities, worry-free, without lifting a finger. This mission is extended to their new digital marketing campaign that launches today, which utilizes eye-tracking functionality that creates personalized recommendations to a consumer without them ever having to lift a finger.

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German Hospitality Market Keeps Expanding | tourism-review.com

German hospitality stakeholders identify a specific trend of the sector. The number of hotels in Germany is decreasing, but the number of guest beds goes up. Nearly 700 new hotels are planned to be built in the next three years, with 100,000 rooms, representing almost 17 billion euros of investment.

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The Queen Mary Opens Up Its Haunted Hotel Suite For An Overnight Ghostly Experience | forbes.com

The Queen Mary once labeled as one of the \"Top 10 most haunted places on Earth\" by Time Magazine, has launched its famously haunted Stateroom B340 for overnight guests starting this month. The first time I visited the ship I personally felt its ghostly vibe and was eager to explore areas previously not made available to visitors.

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Germany to continue to lag other markets for mobile travel bookings

Although digital travel bookings made through mobile are rising, a number of factors will mean Germans continue to rely on their desktops and laptops to look and book their trips says EyeforTravel's new German Travel Consumer 2018 Report.

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Dream Hotel Group Increases Group Commissions Portfolio-wide

Renowned hotel brand and management company Dream Hotel Group, home to its Dream Hotels, Time Hotels and Unscripted Hotels brands, today announced it is now offering a 12 percent commission for qualified groups and meetings that are booked and actualized in 2018. The offer is available to conference and event organizers, third-party meeting planners and group travel agents now through December 31, 2018.

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Hotel or commune? New wave of lodging is aimed at digital nomads who want more than Wi-Fi connection | By chicagotribune.com

Eyes closed, poised in a lotus position, I mentally slip away from our morning mindfulness instruction to meditate on the joy that we might offer the world today.

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Dayuse.com reveals its new brand campaign

Dayuse.com, the premier solution for daytime hotel reservations worldwide, is launching its new brand campaign, the \"Dayuse Effect.\"

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Mandarin Oriental Launches Fans Of M.O., An Enticing Guest Recognition Programme

Mandarin Oriental Hotel Group is well known for delighting guests with personalized, intuitive service. Now guests will be even better recognized by joining Fans of M.O. and receiving an elevated range of privileges designed to surprise and delight, whenever they stay at Mandarin Oriental hotels around the world.

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Chicago Hotel Embracing Single Parent Families for Mother's Day

River North's Kinzie Hotel (20 West Kinzie Street) is embracing the single parent family unit with its new Single Mother's Day Picnic Package. The independent, Chicago-themed boutique hotel cordially invites single moms and their children to a staycation curated Chicago-style just for them. The experience includes a number of exciting Chicago-centric activities, including a picnic in Millennium Park, a visit to the Chicago Children's Museum, and a night (or two or three) in one of Kinzie's luxurious guestrooms overlooking the vibrant city.

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What are the coolest U.S. cities to visit in the year 2018?

There are plenty of cities in the United States that had a high profile with guests from throughout the globe. Names like New York City, of course, come to mind, as do rising stars like Austin, Texas and Nashville, Tennessee.

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HFTP Announces Dates and Location for Second Annual HITEC Dubai

Building on the expertise of planning and producing the world's largest hospitality technology show, Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), will host HITEC Dubai 2018 from December 5-6, 2018 at the Madinat Jumeirah in Dubai, UAE. Produced in partnership with Naseba, HFTP's HITEC Dubai will serve as the association's third and final HITEC of 2018.

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Booking.com Announces Milestone of Five Million Reported Listings in Homes, Apartments and Other Unique Places to Stay

NEW YORK -- Today Booking.com announced it has reached a milestone of five million reported listings in homes, apartments and other unique places to stay.

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Hospitality Social Media Marketing News

It's just been two weeks since we sent our last social media update newsletter, and so much has already changed. Keep reading to see what these changes mean for hotels and resorts in the hospitality industry, and don't forget to keep an eye out for biweekly updates moving forward! We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry.

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Wyndham Hotel Group Unites its Family of Hotel Brands under One Powerful Name

Starting today, 12 Wyndham Hotel Group brands - including iconic names such as Super 8, Days Inn and Ramada - are adding the powerful \"by Wyndham\" suffix to their names. Unveiled in front of thousands of its franchisees at the company's Global Conference, the plan to unite its signature lodging brands under the Wyndham banner is one of the largest name changes in the industry's history. Brands adding the \"by Wyndham\" hallmark are Super 8, Days Inn, Howard Johnson, Travelodge, AmericInn, Baymont, Ramada, Ramada Encore, Dolce, Dazzler, Esplendor, and Trademark - representing 7,074 properties across the globe. The move not only unites the Company's diverse hoteliers under a common mission and name, but is also expected to favorably impact guest trial and brand awareness throughout the Company's portfolio. \"As the leader in midscale and economy lodging, the Wyndham name has become synonymous with making hotel travel possible for all,\" said Barry Goldstein, Wyndham's executive vice president and chief marketing officer. \"This new designation for our brands is a celebration of the accomplishments we've made in our mission to make travel possible for everyone, revolutionizing Wyndham Rewards and elevating our brands through a laser focus on quality, technology, and sales and marketing.\" Beginning April 16, the updated brand names and logos will appear across Wyndham's digital placements from brand websites to mobile sites and third-party listings. Hotel owners in North America may immediately begin placing orders for their new signs today. The updates will progress around the world with an expected completion date of December 2022. The \"by Wyndham\" cross-branding initiative represents a further evolution of the Company and its brand portfolio leading up to its spin-off as a pure-play hotel franchising and hotel management company (Wyndham Hotels & Resorts, Inc.), which is scheduled to occur later this quarter. Wyndham's Wingate, Microtel, Hawthorn Suites and TRYP brands already incorporate \"by Wyndham\", and all twenty of the Company's hotel brands participate in its award-winning Wyndham Rewards loyalty program, which has more than 55 million members. It's All in a Name\"In a world with thousands of hotel brands available, guests look to names they trust, like Wyndham, which they know means a quality experience and exceptional service,\" said Lisa Checchio, senior vice president, Global Brands. \"Putting that powerful name on the front door drives trial and builds tremendous awareness. Think of how many potential guests drive past our signs: 80 percent of the U.S. population is within a 10-mile radius of one of our hotels, and between our scale and our broad geographic reach, our signs generate more than 500 billion roadside impressions in the United States alone.\" Research shows that nearly 45 percent of consumers \"feel better\" about an endorsed brand, and almost one-third expect a better quality experience. Wyndham has already seen this effect on several of its existing brands, including Wingate by Wyndham and Microtel Inn & Suites by Wyndham - two brands recognized by the industry for exceptional quality. For Wingate, the addition of \"by Wyndham\" in 2007 significantly increased brand awareness, and Microtel has experienced a steady increase in RevPAR performance compared to industry benchmarks since the \"by Wyndham\" addition. The shift also reinforces the power of Wyndham Rewards, which continues to drive loyalty to the entire family of brands. Guests will now be able to easily associate each \"by Wyndham\" brand with the top-ranked program - giving them peace of mind and a reason to return again and again.

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HD and Hilton Partner on Design Challenge

Hospitality Design Group has partnered with Hilton on the Box, a one-of-a-kind design competition that in January, challenged 12 top design firms to create the ultimate luxury guestroom in 24 hours. The winning concept, from Toronto-based Chapi Chapo Design in collaboration with the two dozen sponsoring manufacturers, will make its debut on the show floor at booth #1883 during HD Expo, May 2-4 at the Mandalay Bay Convention Center in Las Vegas.

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Woodside Hotels Undergoes Rebrand and Emerges as Woodside Hotel Group

California's leading operator of independent luxury hotels, restaurants and spas, announced it has rebranded toWoodside Hotel Group. Formerly known as Woodside Hotels, the company has introduced a new logo and a new name as it enters its 46th year in business. The move comes on the heels of the group's most recent announcement of adding Harvest Inn in St. Helena to its portfolio of managed hotels and resorts.

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New Feature Rollup in AirGain to offer better control to Airlines on Rate Parity

RateGain Technologies today announced the introduction of key powerful features to its recently launched real-time airline pricing intelligence tool, AirGain. The 2.1 release would enable the airline industry to gain complete and in-depth price intelligence on parity violating instances.

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Nor1, Inc. Acquires Stay Delightful to Further Enhance its Ability to Engage and Interact with Hotel Guests In Real-time Throughout the Reservation Lifecycle

Silicon Valley Nor1, Inc., the leader in hospitality upgrade, upsell, and merchandising technology, today announced that it has acquired Stay Delightful, a messaging-based guest service and ancillary revenue generation platform for the hospitality industry.

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KViHotel Deploys ASSA ABLOY Hospitality Mobile Access Solution for Convenient Keyless Guestroom Entry

ASSA ABLOY Hospitality, innovator of security technologies for the hospitality industry, announces the successful implementation of several of its advanced security and access solutions at KViHotel in Hungary. Located in Budapest, KViHotel has implemented ASSA ABLOY Hospitality Mobile Access, VingCard Allure electronic door locks and the Visionline software platform to maximize security and enhance the overall guest experience. The new 40-room property is among the first smart hotels in Europe to offer a complete mobile experience through the use of its mobile app, TMRW Hotels, which as an ASSA ABLOY Hospitality certified partner includes the added feature of Mobile Access keyless entry.

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Infor EzRMS Mobile App Enables Revenue Management on the Go

Infor, a leading provider of industry-specific cloud applications, today announced the availability of Infor EzRMS Mobile as part of the company's overall portfolio of Hospitality Revenue Management Solutions. The application, available through Google Play Store and Apple App Store, enables users to stay on top of their business by providing critical information on mobile devices. It provides the right information at the right time so hoteliers can analyze trends and make pricing decisions on the go.

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Intelity to Host Voice Technology Webinar

Artificial Intelligence (AI) voice command technology is infiltrating the hospitality landscape, with guests eager to enjoy its conveniences and hoteliers ready to capture new revenues and boost operational efficiencies. In two weeks, Intelity will hold a webinar titled \"Say Hello to ICEvoice.\" Led by Chief Sales & Marketing Officer Gregg Hopkins and Chief Technology Officer Chris Grey, the online session will discuss how guests can use voice commands for requesting services and controlling the in-room environment, and how that translates into improved operational efficiency and revenues.

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Otrum brings one-step Chromecast authentication to the hotel guestroom

Otrum interactive TV solutions are fully Chromecast-enabled, allowing the guest to stream content from their own mobile devices to the in-room TV. Guests can access content from Netflix, HBO, YouTube and a 1000 more content rich applications.

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

TrustYou, the world's largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their online reputation by collecting online reviews. The study is available for free download.

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Swiss-Belhotel International Among Top 10 Most Active Brands In KSA

An exclusive report by TOPHOTELPROJECTS for The Hotel Show Saudi Arabia 2018 has identified Swiss-Belhotel International among the top ten most active brands in the Kingdom. The group currently has five projects featuring over 1200 rooms under development in KSA.

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ALICE to Attend HITEC Amsterdam to Introduce its Suite of Guest Messaging, Staff Operations, and Concierge Technology Products to the European Market

ALICE, the hospitality industry's leading operations platform, is officially launching in Europe and will be exhibiting its complete suite of hotel management and guest engagement products at this year's HITEC Amsterdam, April 11-13, at Stand 207. Click here to schedule a meeting with our team.

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HEDNA Releases Two Highly Anticipated New White Papers for Hoteliers

HEDNA, the Hotel Electronic Distribution Network Association, is pleased to announce the launch of two new white papers developed to help hotels leverage the plethora of content, diverse platforms, distribution channels and data to gain critical insights, optimize their distribution performance and operations. The insightful reports are a prelude to some of the topics that will be explored at the upcoming HEDNA Global Distribution Conference in Lisbon, Portugal.

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Horwath HTL Market Report: Wuhan, China - Upper-Tier Hotel Market

Gary Shao, from Horwath HTL, Shanghai, has produced the latest market report from China. Wuhan is the provincial capital of Hubei and the largest economy in central China. Given the city's rapid expansion powered by several major developments, the Wuhan hotel market is experiencing severe competition, coupled with a large number of new hotel additions expected to open in the near future.

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Do you know the factors that affect guest experience?

Customer experience is one of the most important factors affecting positive customer behaviour such as loyalty and personal recommendation. In the hospitality industry, customer satisfaction can provide hotels with major competitive advantages, which can directly lead to increase in profitability and growth. Hotel managers should consequently have a clear perception of the factors that provide positive guest experiences.

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Radisson Blu is Europe's largest upper-upscale hotel brand

Radisson Blu reconfirms its place as Europe's leader in upper-upscale hospitality with 186 hotels and almost 45,000 rooms in operation - according to the latest ranking by MKG Hospitality-ON. Radisson Blu has maintained this leading position since 2010.

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The Hotel Guest Rating Leaders Are Two Familiar Brands [Download Chain Report]

Experts and industry watchers recently conducted a survey aimed at benchmarking the customer satisfaction from throughout 20 hospitality companies, and the top names are two companies that are likely very familiar to anyone within the hospitality industry: Marriott and Holiday Inn Express.

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Leo Messi named as World Tourism Organisation Ambassador for Responsible Tourism

Considered by many the best football player of all times, Lionel Messi joins the World Tourism Organization to promote the value of responsible tourism. The UNWTO Secretary-General, Zurab Pololikashvili, appointed Messi as UNWTO Ambassador for Responsible Tourism this Saturday at Camp Nou in Barcelona, after the match F.C. Barcelona - Leganes.

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Vizergy Launches New Custom Website for Neighboring Hotel, One Ocean Resort & Spa

Vizergy, the leading intelligent digital marketing solution provider to the travel and hospitality industry, is pleased to announce the launch of One Ocean Resort & Spa, Northeast Florida's only artfully-inspired boutique resort's new website (OneOceanResort.com).

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German consumers ready to spend on leisure travel in 2018

The German economy and consumer is in excellent shape in early 2018 and that means increased spending on travel in the world's third largest outbound market says EyeforTravel's new German Travel Consumer 2018 report, a free excerpt from which is available now.

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Amusement parks jump to the front of the line with green energy - JLL Real Views

Solar-charged rollercoasters, wind-powered Ferris wheels and other renewable-powered attractions could become business as usual for the amusement parks of the future.

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TEFAF announces partnership with Raffles Hotels & Resorts - Acclaimed luxury brand to serve as lead sponsor of TEFAF New York spring 2018

TEFAF, the not-for-profit foundation that organizes three Fairs internationally, TEFAF Maastricht, TEFAF New York Fall and TEFAF New York Spring, has announced that Raffles Hotels & Resorts, an award-winning, luxury hotel brand, is the lead sponsor for the second edition of TEFAF New York Spring, May 4-8, 2018 at the historic Park Avenue Armory.

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AccorHotels Signs Strategic Agreement with Mantis Group

AccorHotels has today announced a strategic partnership with the South Africa-based Mantis Group, a collection of award winning, privately owned, managed and branded five star properties and lodges located around the world, across all seven continents. From boutique hotels, eco lodges, game reserves and luxury houseboats to adventure tourism as well as a bespoke tour operating division, the agreement reinforces AccorHotels as a leader in curated one-of-a-kind experiences and resonates with the Group's conservation platform with Planet 21.

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HSMAI Region ROC & DOC

We are getting excited to welcome Steven Bartlett to the#HSMAIEuropeROCDOC2018! Steven is the 25-year-old CEO of The Social Chain Group and will be enlightening us on what is next for #socialmedia and how to stay ahead of the curve this year!

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Affluent Consumers in 2018: Demographics and Spending Habits - MDG

While the cliche of wealthy consumers may be that of living a life filled with trust fund-fueled spending sprees, the reality is often much different. Newly published research from eMarketer on affluent Americans reveals the makeup and behaviors of this segment are nuanced and complex. Specifically, the demographics and spending habits of the group vary significantly from how they're often portrayed. Here are some of the key insights from the report, which was based on a range of sources, including U.S. government data and recent surveys:

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TrustYou Study Emphasizes Importance of Online Feedback Management And Review Collection For Accommodations

TrustYou, the world's largest guest feedback platform, today released its most recent study on the importance of online feedback management and collection that shows that hotels can significantly impact their online reputation by collecting online reviews. The study is available for free download.

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Mandarin Oriental Launches Fans of M.O.

Mandarin Oriental Hotel Group has launched a loyalty program intended to elevate guest experience and recognition, Fans of M.O. The program offers privileges designed to surprise and delight when guests stay at properties around the world.

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Red Roof Announces Debt-free Education Employee Benefit Program

In support of the American Hotel & Lodging Association (AHLA), Red Roof is partnering with Pearson, the world's leading education company, to create the Learning Pathways Program, providing debt-free education to its employees. The leading economy hotel chain will give away 100 scholarships in 2018, covering tuition, registration fees, books and school supplies.

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TRS Hotels Pioneers New Hotel Technology

TRS Hotels, the luxury adults-only brand of Spanish hotel company Palladium Hotel Group, is pioneering new hotel technology that offers guests a range of services at their fingertips. Cutting out the middleman by allowing visitors to speak directly to their butler, housekeeping, the hotel's restaurants or transportation service via a dedicated online portal, TRS Hotels' technology offers a new level of service and the ultimate convenience for hotel guests. The unique portal can be accessed from any smart phone, tablet or laptop while connected to the hotel's WIFI. The technology is currently in use at TRS Yucatan Hotel, which reopened in December following extensive renovations.

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Radisson Hotel Group Launches Global Partnership With SOS Children's Villages

Radisson Hotel GroupTM, today announced at its Americas Business Conference in Orlando, Fla., a new global partnership with SOS Children's Villages, the world's largest not-for-profit organization dedicated to building loving, stable families for orphaned, abandoned and other vulnerable children. Radisson Hotel Group aims to have its 1,100 hotels in operation sponsor the upbringing and education of at least one child per hotel and help establish meaningful local relationships with SOS Villages worldwide.

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Check In, Workout: W Hotels Launches Fuel Weekends Fitness and Wellness Experiences That Give Guests All They Need To Detox. Retox. Repeat.

Sweat it out. Soak it in. W Hotels Worldwide today announced the next iteration of the brand's unique take on fitness and wellness, FUEL weekends by W Hotels. By enlisting high-energy fitness experts to act as weekend workout guides - including Jason Wimberly, Joe Holder, Ashley Guarrasi, and Tara Stiles - W Hotels is launching next level, energy-soaked workout getaways in some of the most vibrant and inspiring destinations in the world. Kick box, then kick it up a notch. Work up a sweat, then party down. This is how W feeds guests' passion for staying in shape, in style.

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The Hotels Network forges ahead with new growth, defining latest category in hotel marketing and sales tech

Innovative hotel technology company The Hotels Network, has today announced it has successfully closed a new funding round of $3.7M drawing in leading investors from Europe and the US to be part of its growth story. The round was led by Seaya Ventures with the participation of SeedRocket 4Founders. Existing investors include US fund NFX.

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Concierge at your Fingertips: ALICE Partnered with Forbes Travel Guide to Bring First Text Messaging-Powered Concierge Service to the Forbes Luxury Summit

ALICE, the hospitality industry's leading operations platform, partnered with Forbes Travel Guide during their annual Luxury Summit, to create the event's first text messaging-powered concierge service. By offering the Summit's hundreds of attendees concierge service at the push of a button, ALICE demonstrated just how convenient and compelling text messaging with hotel staff is as a way to deliver a superior guest experience.

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Wyndham Strengthens Trademark's U.S. Footprint with Latest Additions

Raising the sought-after Trademark Hotel Collection flag at nine new U.S. destinations, hospitality giant Wyndham Hotel Group is ushering in more of its soft brand's unique hospitality flair coast to coast. The latest additions in New York City, California, Ohio, Utah, Louisiana, Nebraska and Vermont more than double the brand's U.S. portfolio to 15 hotels and more than 2,000 rooms.Launched last year, Trademark is a collection of upper-midscale-and-above hotels with fiercely independent spirit and individuality. It's the first soft brand geared to independent hoteliers with landmark three- and four-star hotels designed for everyday travelers seeking unique accommodations. Globally, nearly 70 hotels currently don the Trademark banner.\"Trademark offers entrepreneurial hoteliers a unique opportunity to tap into a hospitality mega-network without sacrificing their hotels' distinct character and authenticity, which draws travelers through their doors,\" said Chip Ohlsson, executive vice president and Chief Development Officer, North America. \"The surge of owners joining the Trademark family is testament to their desire to be part of something greater, as well as to Wyndham's steadfast commitment and track record of delivering for its owners.\" Demand for soft-branded hotels continues gaining momentum in 2018. According to Smith Travel Research, last year's soft branded occupancies topped 66 to 70 percent - the highest in occupancies - compared to 62 to 67 percent for hard brands and 63 percent for independent properties. The newest Trademark additions offer everything from downtown city escapes to mountain adventures, while delivering authentic experiences at affordable price points.

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NYUSPS Tisch Center for Hospitality in Collaboration with Hospitality Financial Technology Professionals (HFTP) to Develop Joint Program for Students to Receive Professional Certification

The NYU School of Professional Studies Jonathan M. Tisch Center for Hospitality and Tourism signed a memorandum of understanding with Hospitality and Financial Technology Professionals (HFTP), a nonprofit association that is recognized as the spokes group for the finance and technology segments of the hospitality industry. The agreement between the two organizations will create a joint program featuring a newly designed, 14-week class that helps Tisch Center undergraduate and graduate students become more involved in HFTP initiatives.

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Dusit International introduces new hotel brand for millennial-minded' travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has introduced ASAI Hotels, a distinctive new brand designed to link curious, millennial-minded travellers with authentic local experiences in vibrant cities and resort destinations worldwide.

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Choice Hotels Award-Winning Loyalty Program Launches Spring Promotion

Choice Privileges, the award-winning loyalty program from Choice Hotels International, Inc. (NYSE: CHH), launched a new promotion today called Book. Stay. Repeat. From April 2 to May 25, 2018, two separate stays can earn Choice Privileges members enough rewards points to redeem for a future free night at more than 1,000 Choice Hotels properties worldwide, or bring members closer to a complimentary night at over 4,500 more properties. Additionally, there is no limit to the number of free nights members may earn during the promotion.

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Best Western Hotels & Resorts Goes Behind The Brands With A Closer Look At Best Western Premier

On the heels of Best Western's launch of \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is inviting travelers to explore what it means to live the Premier Life. Best Western Premier is one of Best Western Hotels & Resorts' most exclusive offerings, which brings a notably refined and elegant travel experience to today's discerning travelers. With 120 locations across the globe and 50 more in the pipeline, the upscale brand is designed for business and leisure travelers seeking first-rate amenities, superior accommodations and exceptional service.

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Intelity to Showcase Mobile, In-Room Solutions at HITEC Amsterdam

Next week, Intelity will showcase its award-winning mobile and in-room technologies at HITEC Amsterdam. For the first time, European hoteliers will have the opportunity to experience Intelity's new ICEvoice solution that enables guests to use voice commands for requesting services and controlling the in-room environment, including lighting, drapery and temperature. In addition, attendees can engage with Intelity's mobile apps that bring hotel services to guests' fingertips, facilitate mobile check-in/out, and even turn travelers' smartphones into room keys. These technologies and many others will be on display in Booth #166 at the RAI Amsterdam Convention Center, April 11 to 13.

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Omnichannel marketing in the hospitality business

Omnichannel is a term online marketers know for a while now. Especially in the B2C market Omnichannel marketing is 'hot' but it has also found its way to B2B businesses.

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Must Love Planes: Airport Hotels That Slay | forbes.com

You've seen themaspiring passengers stuck in airport limbo, curled up on the edge of a busy corridor trying to catch some z's or turning a row of uncomfortable chairs into a makeshift bed for all to behold and hopefully not spill coffee on. Maybe a flight was cancelled or owing to a misconnect they're temporarily terminal-bound. While a layover of eight or nine hours doesn't automatically justify a stay in an airport hotel, sleeping in airports isn't best practices for any global traveler. What's more, airport hotels don't have to be depressing: there are some I'd stay in even if I didn't have a flight to catch. Hear me out.

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Suites For Kids At Shangri-La Hotel Singapore Are Not To Be Believed | forbes.com

The Shangri-La Hotel, Singapore is taking its luxury family experience to another level. The hotel is now offering a variety of guest rooms, suites and play spaces---geared toward families with children. The rooms and play areas are a veritable Shangri-la for the hotel's youngest guests.

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Las Vegas Hotel and Casino Hit the Operations Efficiency Jackpot When Using ALICE Staff

New York, NY Located in the heart of downtown Las Vegas, the Plaza Hotel & Casino has selected ALICE's housekeeping and maintenance software, ALICE Staff, to sync together their interdepartmental communication to increase operations efficiencies and employee accountability. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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From Dreaming to Booking Part V: The Experiencing Phase

This article is the final contribution in a five-part series that uncovers top strategies for reaching potential guests in meaningful moments throughout every stage of the travel planning journey to increase direct bookings. This article focuses on the fourth stage of travel planning: the experiencing phase.

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HFTP to Develop Joint Program for Students of the NYU School of Professional Studies

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce the joint development of a new program with the NYU School of Professional Studies (NYUSPS ) Jonathan M. Tisch Center for Hospitality and Tourism, which provides the students with the opportunity to prepare for their HFTP Certified Hospitality Technology Professional (CHTP ) designation.

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March

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Do You Have a Sexual Harassment Scandal Looming?

Batali, Besh, Bourdain, Colicchio. Big names in the restaurant business are talking about rampant sexual harassment, either by admitting to it or calling out others for it. Hotels have fared no better, with mainstays like Omni, Marriott and even luxury grande dame The Plaza Hotel all facing lawsuits, among countless others.

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[Infographic] Influencer Marketing Tools Guide

If you're spending hours and hours searching for influencers and putting together campaigns manually, only to miss some majorly important details, stop. There are tons of companies out there (at least 200), producing a variety of influencer marketing tools that streamline the process, saving you money, time and pain. Here's a look at some of the key influencer marketing tools that will help your campaign, plus why and how they'll help you out.

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[Infographic] Hospitality Marketing in 2018: 5 Digital Trends to Watch

With the continued growth of online platforms and the popularity of mobile devices, the world of hospitality marketing is forever evolving. These digital trends and shifting U.S. demographics are influencing the way users find, research, and book accommodations. This presents a challenge for hospitality marketers, who must keep up with the rapidly changing landscape to shape their digital strategies.

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Is A/B testing dead?

Our latest report tackles the most overused term in digital marketing: A/B testing.

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The KODO Launches KEYPR as Exclusive Guest Experience Technology Partner

KEYPR, the leading hospitality technology company whose cloud-based platform integrates an end-to-end hospitality experience for guests and staff through embedded and mobile devices, announced today that CGI Strategies' newest luxury residential property, The KODO, has deployed its expansive hospitality platform.

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Indian dreams in 25Hours Hotels' Paris location

A new property by trendsetting hotel brand 25Hours in Paris will take its cues from India in its design and concept. Located in an Indian neighbourhood near Gare du Nord, the hotel will be 25Hours first hotel outside German-speaking countries in Europe. We find out more about 25Hours expansion and its connection to the Indian market.

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PolyU Study Finds Right Audience Critical for Destination Marketing Mini-movies

Destination marketers interested in how to produce effective mini-movies to market travel destinations need to ensure that they target the right audience, according to BSc graduate Tianyi Gong and Dr Vincent Tung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published research paper, the researchers observe that mini-movies are an increasingly popular and effective form of advertising, but many current efforts are missing the mark. In some circumstances mini-movies may actually have the opposite of the intended effect on the destination's image.

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How to work with an influencer

Alex Vizeo shares his thoughts on the experience and gives us an insider's view of his collaboration with the ibis Family for the Snap'Eyes by ibis operation.

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HITEC Amsterdam 2018 Entrepreneur 20X Participants and Judge's Panel Announced

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the selected hospitality technology startups and expert judges panel that will participate in Entrepreneur 20X (E20X) at HITEC Amsterdam next month. All registered HITEC attendees are welcome to attend the action-packed pitch competition taking place on Wednesday, 11 April 2018 beginning at 14:30 in the RAI Amsterdam Convention Centre.

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Volara forms strategic alliance with Adcomm TV to provide voice enabled interactive concierge services for hotel rooms nationwide

Adcomm TV, a Leading National Authorized Dealer for DIRECTV for Business, IPTV, HSIA services, and Samsung for business Platinum Level Channel Partner for the Hospitality and Healthcare Industry, and Volara, the voice hub for the hospitality industry, have partnered to bring the power of voice-based guest engagement to hotel rooms across the country.

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Fontainebleau Miami Beach Seeks Fido's Furever Home With New Internal Pet Adoption Program

Kicking off 2018 with a focus on the community, Fontainebleau Miami Beach launches Bleau Adopts, a new pet adoption program that connects team members to animals in need. Spearheaded by Brooke Soffer, Vice President of Retail for Fontainebleau, the program aims to inspire a new approach to finding homes for pets by introducing adoption options to families who might not have considered the route or are looking to learn more about the process.

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Tru by Hilton Expands Presence Across the South with Three New Properties

Hilton's (NYSE: HLT) midscale hotel brand, Tru by Hilton, is increasing its presence across the South with three new property openings in Little Rock, Arkansas; Meridian, Mississippi and Louisville, Kentucky. Tru by Hilton is committed to meeting the needs of both owners and guests by delivering a consistent product that doesn't sacrifice a quality experience over price. These three properties join six properties currently open in the southern region of the U.S., with nearly 30 additional properties expected to open in the South this year.

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Travel and Hospitality Tech Innovator Felix Laboy Joins NAVIS Advisory Board

NAVIS, the leader in reservation sales and marketing technology for hotels, resorts and vacation rentals, announced that industry visionary Felix Laboy has joined its board. Laboy joins an elite advisory team which includes Tom Gonser, founder of DocuSign, and Sanjay Dholakia, former Chief Marketing Officer of Marketo.

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Modern leaders, forward-thinking investors and bold new hoteliers take centre-stage at annual hotel investment event

The Arabian Hotel Investment Conference 2018 (AHIC) will provide unique insights into modern leadership, forward-thinking investment and new operating models via a stellar line-up of speakers confirmed for the annual gathering for the Middle East's hospitality investment community.

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The Latin American Traveler Report

While regional differences and language factor into the uniqueness of the Latin American traveler, the 6 mega-trends identified in this report are defining what these consumers expect from brands.

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Best Western Hotels & Resorts Goes \"Behind the Brands\" with a Closer Look at Best Western Premier

On the heels of Best Western's launch of \"Today's Best Western\" campaign and its \"Behind the Brands\" series, the company is inviting travelers to explore what it means to live the Premier Life. Best Western Premier is one of Best Western Hotels & Resorts' most exclusive offerings, which brings a notably refined and elegant travel experience to today's discerning travelers. With 120 locations across the globe and 50 more in the pipeline, the upscale brand is designed for business and leisure travelers seeking first-rate amenities, superior accommodations and exceptional service.

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Expedia, Inc. Announces Name Change to Expedia Group, Inc.

Expedia Group, Inc., formerly Expedia, Inc. today announced that it changed its corporate name from \"Expedia, Inc.\" to \"Expedia Group, Inc.\" The stock will continue to trade on Nasdaq under the EXPE ticker symbol.

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The West Coast's Largest Digital Travel Summit to take place in just two weeks at Hotel Nikko San Francisco!

Attendees confirmed in the last week include Hyatt, TripAdvisor, Expedia, Fairmont, Hilton San Francisco, Accor Hotels, Kiwi Collection, Tourism Vancouver, Booking.com, Viceroy Hotel Group, Turkish Airlines, Diamond Resorts International and many more.

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Nobu Hotels is on Pace to Open 20 New Properties by 2020

Nobu Hospitality currently has seven hotels open and readied for guests, and in the course of this year and next, the chic hotel company plans to open eight more. All told, Nobu has set a pace that will see the group open 20 Nobu properties globally by the year 2020.

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SEH United Hoteliers makes the move to digital with its hotels

As Europe's leading multi-brand hotel cooperative group, SEH United Hoteliers is embarking on a digital transition to better meet clients' needs and offer a unique experience in its 600 hotels. Having embraced the deep-set changes currently shaking up the hospitality industry, the Group decided to revolutionise its practices in a very different way to the techniques currently used by other hospitality and travel professionals: working in total synergy and partnership with the Group's independent hotel members.

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These Trends Are Shaping the Hotels and Hospitality Industry | travelpulse.com

HKS may not exactly be a household name, but the architecture and design firm's long and impressive list of hospitality projects certainly includes many hotel brands fitting that description.

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Venice Travel Tips? This Luxury Hotel Concierge Tells All | forbes.com

Venice is a tiny gem and Venice is a universe: 118 islands, 160 canals, 447 bridges and an unspecified number of dreams. Love it or hate it, there is no other place like it and there's no denying that Venice has not just centuries of history behind it but an air of mystery about it. I've always thought of Venice as the ultimate movie star: glamorous, secretive, perhaps a little vain but always primed to give a command performance.

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OpenTravel Alliance VHack - Online hackathon to enhance the experience for the connected travel consumer

OpenTravel is hosting a series of virtual hackathons, with the first hackathon taking place in March. Unique cross vertical challenges focusing on interoperability will be presented to the developers. Along with other prizes, the winner of the hackathon will have the opportunity to have their application presented at the OpenTravel Advisory Forum in Amsterdam. If you are interested in providing your APIs which use OpenTravel messaging, or in sponsoring the event, please email Sandy Angel at sandy.angel@opentravel.org for more information.

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Hospitality Social Media Marketing News Issue #1

Welcome to the first issue of Hospitality Social Media News, where we cover what just happened in social media and what it means for the hospitality industry. Marketing tactics are ever-changing, but social media is on another level. New features, changes, and updates to the algorithms happen so fast that it's easy to miss them. We don't want you to miss a single thing that could improve your hotel's social performance, so we'll be compiling bi-weekly lists of the most important changes happening on social media and how it will affect the hospitality industry.

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Top 4 Ways to Negate the Effects of the New OTA Accounting Standards

Background: Effective January 1, 2018, several new accounting standards became mandatory for the hospitality industry in the U.S. The most important of these standards concerns revenue recognition, and more concretely how hotels recognize revenues from online travel agents (OTAs).

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HFTP Announces Exclusive CIO/CFO Event Sponsorship Agreement with Fourteen IP at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit and producers of the Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive CIO/CFO event sponsorship agreement with Fourteen IP Communications Ltd at the upcoming HITEC Amsterdam 2018. The invitation-only event that brings together CIOs and CFOs from leading hotel and hospitality companies from across Europe will take place on 11 April to kick-off HITEC Amsterdam, which is taking place from 11-13 April at the RAI Amsterdam Convention Centre.

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Significant industry changes highlighted in the Cleartrip 2017 Travel Insights Report

The online travel sector in the GCC grew 9% in 2017, reveals Cleartrip, the leading mobile and online travel company in the Middle East, in its 2017 Travel Insights Report. The report, which derives insights from the company's proprietary data and the data from over 400 partner airlines, also showed that mobile bookings in Saudi Arabia jumped 116% during the year.

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Hotel Marketing Ideas: The Definitive Guide

It's no secret that digital marketing has become a massive industry over the past decade or so. When it comes to the hospitality industry, and marketing a hotel, this is particularly true. As more travellers make buying decisions online and brands like Airbnb receive 88 million visits a year, it's become more important than ever before for hoteliers to have a clearly defined marketing plan. That means handing over your social media responsibilities to the nearest member of staff isn't going to cut it. Travellers have become very discriminating over the brands they do business with. Today, drawing up a clear marketing plan and with clearly defined platforms that you're going to use to communicate with your target audience is vital if you want to grow your brand online. Yet even if you get your brand seen by your target audience, you still need them to take action. The strategy for doing this is simple...

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Hospitality Innovator David Bowd Of Salt Hotels And Istar Launch Third Installment Of Salt School, A Free Hospitality Training Program For Locals

In preparation for the summer reopening of Asbury Lanes, iconic 1960s bowling alley-turned music venue, Salt School will be re-introduced to the local Asbury Park community for its third year. The vigorous hospitality training program created by David Bowd of Salt Hotels in partnership with Master Developer, iStar was conceived with the goal of giving anyone in the community - of any background, experience-level, age, race, and orientation, the opportunity to receive training by the best in the business, for free.

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Omni Hotels & Resorts Kicks Off The Next Installment Of Its Omni Originals Program With Morel Mushrooms

During the month of April, guests at Omni Hotels & Resorts can enjoy the latest rendition of the Omni Originals culinary series which will showcase morel mushrooms as the cornerstone of this installment's menu. The program, which launched in 2017, is set to surprise and delight guests' palates through innovative dishes and cocktails.

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Ascend Hotel Collection Robust Growth Focuses On Major Markets

The Ascend Hotel Collection, by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, continues to rapidly expand with a specific focus on top markets. The world's first and largest soft brand is coming off one of its most successful years in 2017 by opening 56 hotels globally, and there are now more than 250 properties open or in the pipeline. Ascend has strengthened its presence in high barrier-to-entry and popular markets with the recent additions of best-in-class, independent upscale properties in San Francisco, Hawaii and Miami. The brand will also be adding several properties in Brooklyn to its portfolio.

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The Mobile Booking Trends Of Luxury Hotels

Global smartphone usage topped 2.3bn in 2017. Based on an estimated world population of 7.6bn, that's over 1 in 3 people who now own one. Usage figures continue to grow steadily, over a decade after the release of the original iPhone, as this chart showing smartphone users (in billions) illustrates;

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How Hilton Uses Formula One To Drive Bookings | forbes.com

When Formula One auto racing's season-opener in Australia gets under-way this weekend the eyes of the world will be on it. One sponsor has less reason to be worried about the outcome than the others.

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OpenTravel Hosts Series of Virtual Hackathons, With the First Taking Place Now!

OpenTravel Alliance (OpenTravel) is hosting a series of virtual hackathons, with the first taking place now. Register and submit your web-based application until April 8, 2018. The online event, sponsored by LinksRez, is designed to enhance the experience of the connected travel consumer.

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dormakaba White Paper: Steps to Deliver a 21st Century Mobile Access Experience

dormakaba, the provider of Saflok and Ilco electronic locks, announced its new white paper detailing why mobile access is becoming essential to property success and how operators can deliver it. The paper, \"Guests Demand a 21st Century Stay: Secure Mobile Access Unlocks Your Competitive Edge,\" reviews the accelerating mobile use in travel, and explains what goes into seamless property mobile access control system delivery. Click here to download the mobile access control system implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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Beekeeper to Showcase Hospitality's Most Innovative Technology' at AAHOA Convention

Next week members of the Asian American Hotel Owners Assn. can experience hospitality's \"most innovative technology\" at the AAHOA Annual Convention & Trade Show, to be held March 27 to 30 at the Gaylord National Resort & Convention Center in National Harbor, Md. The Beekeeper digital workforce platform, considered to be the best employee app in the industry, will be on display in Booth #1075. With Beekeeper, hoteliers can exchange information, share property updates, and communicate best practices with front- and back-of-house hotel employees who don't sit at a desk or have a company email address. Beekeeper was honored with the 2018 TechOvation Award by Hospitality Technology Next Generation (HTNG) earlier this month.

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Travel Start-Ups Pitch to Industry Investors at EyeforTravel's 2018 European Start Up Awards

The start-ups will pitch their businesses in front of a panel of experienced investors on the 5th of June. They will be judged on their financial potential. The two best pitches will be chosen to present in front of the 500+ summit attendees, with the winner chosen through a live audience poll of the attendees. Applications will close on May 1.

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What does it take to inspect and rate the finest hotels, resorts, restaurants and spas?

When Su Gibson stepped down from her role as field evaluator for the Forbes Travel Guide last month, she knew it wouldn't be the end of her dedication to the improvement of service. \"Growing up on Hilton Head Island, hospitality has always been in my blood. I'm a true believer in the importance of providing excellent service to our local patrons and visitors. Our way of life depends on it.\"

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From Dreaming to Booking Part IV: The Booking Phase

By Margaret Mastrogiacomo, VP Strategy

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Oakwood Expands Oakwood Apartments Portfolio of Branded Properties

Oakwood Worldwide, the global leader in furnished and serviced apartments, is rapidly growing its portfolio of Oakwood Apartments branded properties in Asia with the portfolio's total inventory expected to nearly double to a total of 1,078 keys within the year.

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Deutsche Hospitality sends out a clear climate protection signal

On 24 March 2018, millions of people across the world will again be going \"lights out\" for 60 minutes as they take part in the World Wide Fund for Nature's (WWF) Earth Hour. Deutsche Hospitality will also once more be showing its support for the environment by sending out strong signals. The group's Corporate Office in Frankfurt and a number of hotels in Germany, Switzerland, Belgium, Egypt, Dubai and Oman will all be part of the campaign.

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Designing a World-Class CX Approach

Whether you are just starting your company's CX journey or you are well on your way, this white paper will help you develop a thorough understanding of the discipline and the many ways organizations view and implement CX strategies, processes, and technologies, with real-world examples from a successful chain restaurant. 

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The Ivey's Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based, technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Ivey's Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Charlotte, North Carolina.

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Moxy Hotels Set to Bring More Opportunities for Play to New York City with Two New Hotels by End of 2018

Moxy Hotels, Marriott International's playful, experiential hotel brand for the next generation of travelers, expects to welcome two New York City hotels to its roster this year, bringing the brand to a total of three properties in the city by the end of 2018. Designed for both the young and the young-at-heart, Moxy made its Big Apple debut in September 2017 with the much-anticipated opening of Moxy Times Square. Moxy Downtown and Moxy Chelsea will fully embrace modern fun-hunting travelers with their spirit, style and affordable price points.

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Stoney Creek Hospitality Relies on Maestro Analytics to Create Targeted Marketing Campaigns and Effective Performance Reporting

Stoney Creek Hospitality wanted a new multi-property software system that would centralize operations for its 15 hotels. \"We needed to automate property management and easily collect and utilize property performance data and guest information from our hotels. The bottom line goal was to manage our chain better and provide intelligence to support more effective marketing. Maestro PMS property software delivers all this perfectly,\" said Holly Martin, Stoney Creek's Training and Development Manager. Stoney Creek's 15 properties extend across six states and offer a blend of modern lodge comfort, urban convenience and resort-style relaxation. Each has its own market and marketing challenges.

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Leonardo Worldwide Continues to Provide HotelREZ Hotels & Resorts with Digital Content Management Technology

Leonardo Worldwide Corporation today announced its renewed agreement with HotelREZ Hotels & Resorts (HotelREZ), which provides distribution, revenue, sales and marketing services and consultancy to independent hotels and small hotel groups in over 40 countries.

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10 Step Guide to Attracting the New Digital Traveler

Everywhere we turn, we are faced with 'new' new trends, new technology, new guest expectations. This constant evolution is as exciting as it is, at times, stressful for industry leaders hoping to stay ahead of the curve while helping to establish new and improved industry standards. At the heart of this on-going evolution exists the new aged digital traveler, and hoteliers' desire to understand better what they look for within their hospitality experience.

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Grace Hotels eyes luxury boutique expansion in EMEA, the Americas and Asia

Having entered its second decade, privately-owned Grace Hotels is now planning a significant period of growth. The award-winning luxury boutique hotel brand aims to have 30 more hotels open or under development in the next 10 years.

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TripAdvisor Reveals Top Destinations Around The World In 2018 Travelers' Choice Awards

TripAdvisor, the travel planning and booking site, today announced the winners of its Travelers' Choice awards for Destinations, recognizing travelers' favorite places around the world. This year, Paris is the global winner and New York City ranks number one in the U.S. for the eighth consecutive year.

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Boulevard Hoteis launches new hotel websites, grows online bookings almost 40% with SiteMinder

Online bookings are on the up for a hotel group located in one of Brazil's largest cities, only months after launching new hotel websites powered by the global hotel industry's leading cloud platform, SiteMinder. Boulevard Hoteis, which caters for both leisure and corporate travelers in the stunning metropolis of Belo Horizonte, Brazil, reports online bookings have grown 38 percent and the group is showcasing the best it has to offer for the first time.

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In Crete's Lappa, a Good Friday Summit Focuses on Cultural Values

On Thursday, April 5th Travel Massive Crete and the Cultural Association of Argyroupoli, in collaboration with the Parish of Argyroupoli, the Cretan Gastronomy Center, and the Municipality of Rethymno will host a unique summit \"Traditions: Powerful Tools for Rural Tourism Development.\"

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AccorHotels Take Off! 2018: What is the mobile hotel of your dreams?

For the past 6 years, students from all over the world have been invited to take part in a challenge which calls for both innovation and creativity. This year 300 teams will be asked to design the mobile hotel of your dreams. Inscriptions are now open!Take Off! is the worldwide student competition organized by AccorHotels. Since 2012, 6 editions have been successfully launched. Through their participation in the contest future professionals are assessed by AccorHotels experts as well as teaching staff from graduate schools!

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The Hotel Of The Future Is Coming | adage.com

Imagine this: You check into a hotel without speaking to a flesh-and-bones human, without using your phone, without doing anything beyond walking up to your room and getting your eyeballs scanned for entry. You click a button and are suddenly in the rain forest, toucans croaking in the distance as a nearby waterfall releases a relaxing mist with humidity you're able to adjust through your augmented reality command center. Or maybe you're more of a space enthusiast, and you prefer the weightlessness of the intergalactic. You walk into a hotel that rockets off the earth into space, where you're able to conduct your business dealings via hologram as you orbit the moon.

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Nor1 Welcomes Hospitality Industry Veteran Stuart Derricott as Director of Business Development, UK and Ireland to Expand and Strengthen Client and Industry Relationships in the Region

Nor1, the leader in hospitality merchandising technology is proud to announce and welcome Stuart Derricott as Director of Business Development for UK and Ireland. Mr. Derricott will be responsible for expanding adoption of the Nor1 Pricing & Merchandising Intelligence Platform and developing and strengthening relationships with hotel groups and Hospitality Industry partners in the region.

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The death of cash in travel? EyeforTravel research finds the travel payments landscape is changing

E-wallets, currency cards, peer-to-peer exchanges, and of course credit and debit cards, cash is now having to compete with a host of alternatives looking to be more secure and convenient than the traditional payment method of travellers. From WeChat Pay and Alipay in China, iDeal in the Netherlands, Sweden's Klarna, and Sadad in Saudi Arabia, e-wallets are soaring in popularity to the extent that cash is used weekly by only 25% of Swedes and the value of e-wallet transactions now runs into the trillions of dollars in China notes the report.

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Lodging Interactive Publishes: Hospitality Social Media News

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the inaugural issue of Hospitality Social Media News a bi-weekly publication reporting the latest social media news and recommendations for hotels and resorts.

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Choice Hotels Focuses on Multi-Unit Development to Accelerate Cambria Growth

Choice Hotels International, Inc. (NYSE: CHH), franchisor of Cambria Hotels, recently began a new effort centered on multi-unit development to help grow the brand even more rapidly. On the heels of opening its 10th property in 10 months earlier this year, the expanded approach will use part of the $475 million in capital support the company has earmarked for the Cambria brand to target developers that will build multiple properties.

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New Survey Finds Chinese Tourists Use Mobile Payments More Than Non-Chinese Tourists when Overseas

Nearly all Chinese travelers (91%) would be more willing to shop and spend at overseas merchants that accepted Chinese mobile payments, according to a new Nielsen report, jointly released by Nielsen and Alipay, which found that 93% of Chinese tourists would use mobile payment overseas if given the option.

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Softscribe Inc. Defines 3 Steps to Prep Your LinkedIn Profile for HITEC 2018 Success.

Softscribe Inc., the leading hotel tech PR agency, defined 3 ways hoteliers, technology vendors and attendees can prepare their LinkedIn Profiles for increased connections, sales and influence at HITEC 2018 in Houston, Texas, June 18 to 21, 2018. Softscribe Inc. provides B2B public relations to the hospitality technology industry.

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Campanile Hotels will measure their customers' satisfaction by recognising their emotive facial expressions

The Campanile hotel chain will measure its customers' satisfaction by recognising their facial expressions of emotion through a sensor. This is a pioneering initiative in the hotel sector in Spain that will help the company to evaluate and improve its customer service protocols.

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Comfort Brand Renaissance Results In Significant Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, has continued to transform the Comfort brand through bold moves and substantial investment. The Comfort brand plans to again open more than one hotel per week in 2018 with a pipeline of nearly 300 properties, 80 percent of which are new construction. From 2013 through 2019, Choice, along with its franchisees, will have invested $2.5 billion in its flagship brand driven by the Move to Modern initiative, a system-wide update to public spaces and guest rooms.

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Hotel Investment In Barcelona On Hold Since October 2017 | tourism-review.com

The hotel investment industry in Barcelona has been on hold since last October 1, due to the political crisis in Catalonia and, even though numerous investments have been on decline, diverting to cities like Madrid or Valencia, there is still interest in the hotel market as the city regains its stability.

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This New Catskills Hotel Has Chic Glamping Cabins, an Oversized Hot Tub, and Majestic Mountain Views | travelandleisure.com

Deep in the Catskills Mountains of New York, a former 1920s bunk house is being transformed into a boutique hotel. Called the Eastwind Hotel & Bar, this stylish property is further proof that the Catskills are becoming one of the most design-forward destinations for outdoorsy travelers.

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Emaar Hospitality Group Launches Global Hunt for World's Greatest Hospitality Talent' for Under 26-year-olds

Emaar Hospitality Group, the hospitality and leisure business of Dubai-based developer Emaar Properties, has announced a global initiative to scout for the 'World's Greatest Hospitality Talent.

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Fih Announces Strategic Alliance With Ihg

Formosa International Hotels Corporation (FIH) today announces that it has formalized a joint venture agreement with InterContinental Hotels Group (IHG) to accelerate the international expansion of Regent Hotels & Resorts (Regent).

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Westin Hotels & Resorts Reveals The Next Industry First Focused On Improving The Well-Being Of The World

Westin Hotels & Resorts today announced the launch of Project Rise: ThreadForward, an unprecedented sustainability program that collects, processes and reweaves hotel bed linens transforming them into thousands of pairs of children's pajamas. The first-of-its-kind pajamas will be distributed to children in need, whose circumstances can contribute to shortened and more fragmented sleep. Beginning April 16th, Westin will give the gift of better sleep beyond the brand's hotels, in cities around the world: from New York and Toronto, to Mexico City and Cape Town, and will encourage guests to support by purchasing a pair of pajamas on westinstore.com to benefit the program.

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Travel Appeal is an Innovate.AI competition Finalist

Innovate.AI is a Global Startup Competition, presented by Microsoft Ventures, Madrona Venture Group, Notion Capital and Vertex Ventures Israel.

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Moxy sets its sights on European expansion [Including Construction Report Europe]

Moxy Hotels is set to continue growing its portfolio by expanding further into the European market, Marriott International announced recently. This move builds on the brand's rapid growth since its inception in 2014. We find out more about their proposed plans.

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Red Roof to Open New Headquarters Location in Support of Company's Continued Profitable Growth

Supporting growing demand for the brand, Red Roof, the leader in the Upscale Economy segment, has announced a new, 43,000 sq. ft. headquarters located at 7815 Walton Parkway, New Albany, Ohio, to house its team of 150 corporate office employees with the capacity to expand the workforce. The new location provides Red Roof the space, technology and resources as the brand continues to grow profitably, enter new geographies and expand its portfolio of sub-brands including Red Roof Inn, Red Roof PLUS+ and The Red Collection.

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Move Over Baby Boomers, Millennials Embrace Family Travel

Led by millennials, some 88 million Americans plan to take family vacations this year. According to the latest research from AAA Travel, 44 percent of millennials are planning a family getaway, more than members of Generation X (39 percent) or baby boomers (32 percent).

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Miami Beach Welcomes Travelers and Their Pets with Pet-Friendly Hotels and Perks

Tropical beach vacations for pet owners frequently come with the letdown and hassle of having to leave those four-legged friends at home, but not for those visiting Miami Beach. Home to the best weather and a host of award-winning hotels, one-of-a-kind entertainment, fabulous restaurants and retailers, the city is a paradise for vacationers and their pets. From the PAW program at the W Hotel on South Beach to the off-leash Flamingo Bark Park, Miami Beach caters to Fido and friends.

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Infographic: How Chatbots Are Changing the Customer Experience

At least once a week, I load up a hypothetical shopping cart from online retailers like Zara, ASOS, and Sephora, only to decide that I don't want to spend money on clothes or makeup I don't really need. So I abandon the cart and close the tab. According to new research by Market Inspector, I'm not the only one. Fifty-seven percent of internet users discard internet shopping carts because of indecisiveness.

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5 Simple Tips for Getting Stellar Hotel Service | nytimes.com

The service at that hotel you just stayed at was so-so. Your friend's experience at the same property, on the other hand, was spot on. Why the disparity? It may be more than chance.

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Beauty maven Bobbi Brown is getting into the hotel business | cnn.com

Bobbi Brown is best known for the beauty brand bearing her name. The minimalist, flattering eyeshadows and lipsticks won many busy working women as fans, but Brown sold the company to Estee Lauder in 2016 and has been looking for a new project ever since.The answer came in a form she didn't expect -- a hotel in her pretty suburban New Jersey hometown.Unlike many in the beauty and fashion worlds, Brown was content not to be a regular on the New York City party scene, preferring a quieter life with her husband, developer Steven Plofker, and three sons in Montclair, about 45 minutes outside of Manhattan. Montclair is a picturesque, sleepy college town that refutes the cliche of New Jersey as dirty and industrial.Does this mean that A-listers might abandon Manhattan for the 'burbs? Brown thinks it's worth taking the risk, and she spoke to CNN Travel about her new life as a hotelier.

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Guestline launches new website solutions in partnership with Journey

Guestline has partnered with Journey, the UK's leading hotel marketing technology company, to deliver Websuite, a range of website solutions and digital marketing technology to its customers. The new partnership will help hoteliers increase traffic to their website, and in turn maximise conversion rates and direct bookings.

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The Field Guide to Foodies

They are the most scrutinised generation of our time. And with good reason. While much has been written about millennials, this edition of CatchOn's Future of Food series explores how this much-maligned demographic continues to change the world's culinary scene. If there's one industry where their influence has had the biggest impact, it's arguably food. Spurred by technological advances and connectivity, millennials have disrupted how restaurants are designed and experienced, altered how and what we're eating and forced corporations and retailers to examine how they do business and create products. Along the way, they've spawned a side industry of delivery and cooking apps, meal prep services, farming collectives, food influencers and historians, artisanal food products, lab-engineered protein and 'nootropics.'

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Mobile Hotel Keys: The Key to Security and Efficiency

To provide great hospitality, hoteliers need to know what their guests want. And what guests want, now more than ever, is complete efficiency, control, and personalization an experience that is both hands-on (with personal touches) and hands-off, with the latest technological innovations.

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Aloft Hotels Presents a Showcase of Emerging Artists at SXSW

Aloft Hotels, Marriott International's brand for music lovers and music makers, in partnership with Universal Music Group (UMG), the world leader in music-based entertainment, will present a female-led, emerging artist showcase during the 2018 South by Southwest (SXSW) Conference & Festivals in Austin, TX.

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Milestone Announces Spring 2018 Edition of Milestone Digital Presence Cloud with New User Interface

At the annual SMX West Conference today, Milestone Inc. announced the upcoming launch of the Spring 2018 edition of Milestone's Digital Presence Cloud. \"We are very excited about this new release,\" Said Milestone CEO, Anil Aggarwal, \"The new user interface is gorgeous, and provides advanced features at a click,\" continued Mr. Aggarwal.

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IHG expands luxury footprint, acquires 51% stake in Regent Hotels & Resorts

InterContinental Hotels Group (\"IHG\") [LON:IHG, NYSE:IHG (ADRs)] today announces that it has agreed to acquire a 51% stake in Regent Hotels and Resorts (\"Regent\") for $39 million in cash. IHG will have the right to acquire the remaining 49% interest in a phased manner from 2026. IHG will bring Regent into its brand portfolio at the top end of the luxury segment and will accelerate its growth globally, supported by IHG's powerful enterprise. IHG's intention is to grow the brand from six hotels today to over 40 hotels in key global gateway city and resort locations over the long term. Synonymous with timeless modernity, understated luxury and intuitive service, the Regent brand has set the benchmark for luxury hotels globally since it was founded in 1970. It has a world-renowned heritage, built around the elegant, timeless design of its hotels and rooted in its focus on delivering a truly unique and superior luxury experience for guests. IHG is already a global leader in the luxury segment with the world's largest luxury brand, InterContinental Hotels & Resorts. The acquisition of Regent is part of one of IHG's new strategic initiatives focused on continuing to expand its footprint in the fast-growing $60 billion luxury segment. This initiative is supported by the creation of a new dedicated division to further enhance our capabilities in this area and will be funded by IHG's efficiency programme, as outlined at our Full Year Results on 20 February.IHG also announces today that following an extensive refurbishment due to commence in early 2020, InterContinental Hong Kong will become a Regent Hotel in early 2021. The hotel originally opened its doors in 1980 as one of the most iconic hotels to ever carry the Regent brand.

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HospitalityUnited.Club brings together the who's who of the industry in Berlin

HospitalityUnited.Club, a consortium of travel technology companies hosted an exclusive party in Berlin on 7 March, 2018. The high energy event, sponsored by Agoda, Amadeus, Fornova, InnoVel, LiveOS, Newhotel Software, Roiback, RateTiger and Sojern brought together peers from the hospitality industry at Funkturm Restaurant located in the historic Radio Tower in the German capital.

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Delta Hotels And Soapbox Unite To Make Global Impact One Bar At A Time

Delta Hotels by Marriott announced today a new amenity partnership with Soapbox, providing premium bath products to guests worldwide while donating soap to communities in need worldwide. The naturally-derived Soapbox products featured in the guestroom amenity kits including shampoo, conditioner, body wash, lotion, liquid hand soap and bar soap will begin rolling out to all 50 properties within the brand's global portfolio this month.

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A Decade of Review Excellence: TrustYou Celebrates Its 10 Year Anniversary

TrustYou, the world's largest guest feedback platform, celebrates its 10th anniversary today and looks back on a decade of helping hoteliers handle their guest feedback and online reviews with success and excellence. Since its launch in 2008, TrustYou developed a sophisticated all-in-one guest feedback platform offering the necessary tools to manage, market, collect, and analyze reviews, posts, and direct messages. The company established itself in the travel and hospitality industry with numerous partnerships across the globe, including AccorHotels, Google, B&B Hotels, Hotels.com, and KAYAK. In 2017, the platform analyzed 103M guest reviews, enabled hotels to collect 4.2M survey reviews, and released 95 new features while continuing to be the most innovative and customer-centric company in the space.

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Google hotel reviews more than doubled in 2017, drive overall increase | phocuswire.com

Travelers posted 27% more hotel reviews in 2017 than a year earlier, and most of that growth can be attributed to Google.

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Milestone Announces Milestone Pages: Schema-powered Local Pages for location-based businesses

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Amazon's Influence on Online Travel Agencies

A recent analysis of Amazon's ability to disrupt online travel agencies by Morgan Stanley was recently in the news with a number of opinion articles on the subject being published. \"Online travel has proven immune to Amazon disruption so far. But as we have seen with other categories, that doesn't mean Amazon won't try again, and they should. Amazon's focus on selection/service, pricing, and frictionless payment that drive conversion and stronger user economics also translate directly to travel,\" said analyst Brian Nowak from Morgan Stanley.

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Del Lago Resort & Casino is Engaging Guests with Intelity

The Del Lago Resort & Casino is proof that the right mobile app will drive guest engagement and revenues. Since opening the hotel in July, which includes a European-style Spa and a 3,700-square-foot banquet facility, guests are initiating approximately 10,000 engagements a month with the property through the Intelity ICEapp and ICEbedside tablets. Analytics show that people are looking at resort and casino information daily via the app, and as a result, more than $25,000 in additional room service revenue has already been generated.

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Beekeeper Offering 31 Point GDPR Assessment Checklist to Hoteliers Preparing for Compliance

Beekeeper, a GDPR compliant developer of a digital workplace app, is offering a \"31 Point Assessment to Ensure GDPR Compliance\" white paper to assist hoteliers in preparing for the European General Data Protection Regulation deadline that goes into effect May 25, 2018. GDPR protects European Union (EU) residents' personally identifiable information against security breaches. Any hotel that does not comply is risking heavy fines.

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Club Med's Global Expansion Plan Will Introduce 15 New All-Inclusive Resorts By The End Of 2020

On the heels of the official December openings of Club Med's new mountain resorts of Samoens Morillon Grand Massif in France, and Tomamu Hokkaido in Japan, the company announced the continuation of its international growth strategy today. Club Med's Global CEO and President, Henri Giscard D'Estaing, aims to open five new resorts per year, on average, over the next five years.

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Booking.com Announces the Winners of Its Inaugural Technology Playmaker Awards

Today Booking.com, one of the world's largest e-commerce companies and a digital technology leader, announced the winners of its inaugural Technology Playmaker Awards. At a special gala awards ceremony in London attended by over 300 technology leaders and individuals who champion women in tech from across Europe, ten prizes were awarded. These included eight individual category winners, one corporate winner, and a grand prix for the Technology Playmaker of the Year 2018.

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Magnuson Hotels offers UK not a brand, but a platform

Magnuson Hotels is expanding into the UK, and CEO Tom Magnuson is promising owners there not another brand, but a platform. At the IHIF Conference last week in Berlin, Magnuson described the need for independent hotels to compete not only with the corporate brands but the sharing economy as the country's market undergoes fundamental changes.

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We are witnessing the death of the millennial hipster and it could cost the travel industry dear | telegraph.co.uk

I am suffering from a strange new Millennial affliction. Pulled pork gives me indigestion. Ironic T-shirts make me sick. Selfies have become an embarrassing practice from my near-youth, along with wearing too much kohl and advocating red-hot socialism. I no longer find exposed-brick cocktail bars cool just cold.

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Why Customer Service is the New Marketing and How Live Chat Makes It Possible

At any given moment, there's a half dozen marketing buzzwords floating around in the advertising industry. We hear about growth hacking and gamification and wearables, all of which are (or have been) popular strategies designed to help businesses build their brand and market themselves.

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AutoYield Dynamic Pricing - A World of Possibilities

MEDIA RELEASE

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Quinault Beach Resort & Casino Launches KEYPR as Guest Experience Technology Partner

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.

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Considering investing in technology during the design process of a new hotel property can only promote innovative ideation, allow hotel brands to expand on their experience, and save on installation c

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that Quinault Beach Resort and Casino, the Quinault Indian Nation-owned property facing beautiful Ocean Shores Washington, has deployed the first phase of its expansive hospitality platform, with keyless entry to be implemented by May.

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An Art Affair At Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong is delighted to present the Art Affair experience, providing guests with an array of privileges and access during Art Central Hong Kong and Art Basel Hong Kong, which take place in late March 2018.

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2017 Review Volume Increases by 27% YOY

Revinate, the software as a service (SaaS) company that enables hoteliers to transform guest data into revenue, today announced the release of its 2018 Global Hotel Reputation Benchmark Report. Now in its third year, this industry barometer analyzed 132 million online guest reviews from 138,000 properties across 200 countries over the last two years.

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Frasers Hospitality Doubles Middle East Portfolio

Frasers Hospitality, a member of Frasers Property Group, today announced new openings in Saudi Arabia and Oman in 2018. The recent opening of Fraser Suites Riyadh and soon-to-open Fraser Suites Muscat join existing properties Fraser Suites Seef, Bahrain, Fraser Suites Diplomatic Area Bahrain, Fraser Suites Doha, Fraser Suites West Bay, Doha and Fraser Suites Dubai. With three more properties planned in Dubai, one in Jeddah, one in Al Khobar and one in Kuwait, Frasers Hospitality is set to double its footprint in the region to 13 properties over the next few years.

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Angie Hospitality Introduces New and Enhanced Features in Next Generation Voice-enabled Guest Room Assistant

Angie Hospitality, developer of the world's first voice and AI solution purpose-built for the hotel environment, announces the release of its next generation enterprise-class, cloud-managed interactive guest room assistant, Angie. After winning the HTNG TechOvation Award in 2017 for its initial release, Angie has since been outfitted with a variety of enhancements and additional features that are designed to make the solution even more robust and augment its functionality for both guest-facing and operational applications.

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Swiss-belhotel International Prepares For A Strong Show At The 25th Edition Of Arabian Travel Market

Swiss-Belhotel International has a number of strategic global and regional announcements lined up for the Arabian Travel Market (ATM), taking place in Dubai from 22 to 25 April 2018. Attending the event will be the top team from the group led by Mr. Gavin M. Faull, Chairman and President of Swiss-Belhotel International.

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Radisson Hotel Group launches its new Asia Pacific online campaign

One night's never enough when you stay with the Radisson Hotel Group.

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Provenance Hotels Partners with Eleven and Blueport to Deploy Personal Area Networks for Seamless Casting in the Guestroom

Provenance Hotels announced today its partnership with Eleven Software and Blueport Inc., both leading hospitality technology providers, to enable seamless casting from guests' mobile devices to in-room TVs at its award-winning Hotel deLuxe in Portland, Ore. The solution brings together secure personal area networks (PANs) from Eleven and Blueport's deployment of X2 cutting-edge casting capabilities to create an at-home experience in the guestroom.\"At Provenance Hotels, we are focused on creating guest experiences that are unique and personalized,\" said Klaudio Simic, vice president of operations for Provenance Hotels. \"By leveraging Blueport's network design expertise and the ElevenOS central authentication platform, our guests can now easily stream and cast their favorite shows and content for a customized stay.\"Seamless CastingDesigned with an open architecture, X2 eliminates the cumbersome steps of downloading apps, manually pairing devices, and managing extra mechanisms imposed by other hospitality casting solutions. With X2, guests simply log onto the hotel Wi-Fi, and ElevenOS automatically connects the guest's device to the in-room PAN. This at-home experience drives loyalty by providing guests with effortless casting.

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Moxy To Play On' Across Europe With Expected Entry To More Than 40 New Cities By The End Of 2020

Moxy Hotels, Marriott International's (NASDAQ: MAR) playful, experiential hotel brand for the next generation of travellers, debuted in Europe in 2014, grew rapidly and is now expanding globally. The brand is advancing its strong presence with plans to expand into more than 40 new destinations in both fast-growing and established markets in Europe in the next three years. With more than 50 signed hotels in Moxy's pipeline expected to open in Europe between now and year end 2020, the bold brand is sustaining sharp growth in countries such as Germany and the UK, as well as making its entry into key European destinations including France, Portugal and The Netherlands.

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Marriott International Celebrates International Women's Day With Multiple Initiatives Around the World

As Marriott International prepares to celebrate International Women's Day, Marriott's Executive Vice President and Global Chief Commercial Officer, Stephanie Linnartz, was named to the inaugural Great Place to Work for All Leadership Awards list. The award recognizes leaders responsible for business and workplace strategy that delivers better business results while creating a great workplace for all. Honorees were selected from the 2017 and 2018 FORTUNE 100 Best Companies to Work For lists and the Best Workplaces for Women 2017 list.

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Celebrating Women in the Month of March with Female-Friendly Solo Travel Destinations

The entire month of March is dedicated to celebrating women and their accomplishments and last year, various travel authorities cited 2017 as \"the year of the female traveler.\" Since then, 2018 has become known as the \"year of the woman.\" What better way to recognize such important strides both individual and communal than to take a solo trip? Considering cultural immersion, learning opportunities and overall inspiration, these eight destinations are welcoming solo female travelers.

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Charlestowne Hotels Doubles National RevPAR Average for Seventh Consecutive Year

Charlestowne Hotels, a full-service hospitality management company known for their bespoke management style, achieved a year of record-breaking success in 2017 and is poised for significant expansion and development in 2018.

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Trilogy Spa Holdings to Manage Spa at Flagship Maryland Hotel

Live! Casino & Hotel today announced it has selected award-winning boutique spa management company Trilogy Spa Holdings to manage the luxury Live! Spa, part of the flagship Live! Hotel opening later this Spring.

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Movenpick Hotels & Resorts prepares to open 11 new properties in nine countries in 2018

Movenpick Hotels & Resorts is gearing up for another year of significant portfolio expansion as it forges ahead with plans to open 11 new properties in nine countries by the end of 2018.

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Best Western Hotels & Resorts Showcases \"Today's Best Western\" With Behind the Brands Series

When Best Western Hotels & Resorts launched a transformative brand refresh in 2015, the primary objective was to signal that Best Western is a contemporary and relevant brand, worthy of today's travelers. It is also intended to enhance the brand's image as an innovative, forward-thinking industry leader. Now, with the introduction of a \"Today's Best Western\" campaign that will run throughout 2018, including a \"Behind the Brands\" series, travelers are getting a look at the evolution of this powerhouse hospitality brand.

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With Beekeeper, No Employee is Left Behind' at 1 Hotel Central Park

Eco-chic brand 1 Hotels has been experiencing great success with internal team communication since it launched the digital workforce platform Beekeeper. Today three properties are using this tool as the hub of its internal communications operation, and each is finding new uses for staff engagement. Managers at 1 Hotel Central Park, located at 1414 6th Avenue in midtown Manhattan, say Beekeeper is engaging and even addicting noting that staff enthusiasm is skyrocketing.

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From Dreaming to Booking Part II: How to Capitalize on the Dreaming Phase of the Travel Planning Journey

Let's face it. We all understand the need for our next vacation, and some of us may even be counting down the days. But as hotel marketers, how do we reach potential guests at the very beginning stage of the travel planning journey? Is reaching travelers early in the process important? And even more significantly, how can hotel marketers make a lasting impression?

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NAVIS Leaders Conference 2018 Sets Attendance Record, Exceeds Expectations

Attendees from previous years understand why NAVIS Leaders Conferences (NLC) always attracts such a large and inspired audience. With over two hundred attendees, the 2018 event celebrated a record number of participants with featured expert guest speakers from companies including MMGY Global, Marketo, TripTease, Flip.to, Miles Partnership, STR, and Hotel News Now as the exclusive media partner. Attendees were also treated to the unveiling of NAVIS Reveal, a business intelligence platform specifically designed for the changing needs of the hospitality industry.

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The three top stories at ITB Berlin on Wednesday, 7 March 2018

The Social Media Newsroom of ITB Berlin has online news from the World's Leading Travel Trade Show at http://newsroom.itb-berlin.de/en.

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Food&HotelAsia unveils Industry White Paper on Smart Innovations for 40th Anniversary edition

Food&HotelAsia (FHA) announced the launch of an Industry White Paper in collaboration with Euromonitor International, to celebrate the event's 40th anniversary. Titled: Smart Innovations Transforming the Food and Hospitality Landscape by 2020, this 20-page milestone report provides a unique insight into major disruptors impacting the industry.

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Cambria Hotels Pilot Cold Brew and Nitro Coffee Program at Select Properties

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, today added nitro brew and cold brew coffee in select Cambria hotels across the country as part of a six-week pilot.

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Yes, You Can Really Book It: Booking.com Reveals the Ultimate 'Book the U.S.' List Featuring an Overnight Stay in the Empire State Building, and Other Iconic U.S. Locations Made Bookable for the First

Pack your bags because traveling has never been so exciting thanks to Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay. For years Booking.com has offered more awesome, unique places to stay than any other travel company in the world and today it is inspiring travelers to find and book the most incredible accommodations across the U.S with its newly launched 'Book the U.S.' List. Curated by the experts at Booking.com, the 'Book the U.S.' List features the coolest, most unique properties across each of the fifty United States (plus Washington D.C.), that go far beyond your traditional hotel.

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HFTP Renews Sponsorship Agreement with Keystep Solutions for 2018 London Interest Meeting

Hospitality Financial and Technology Professionals (HFTP) is pleased to announce Keystep Solutions as the exclusive sponsor of the upcoming HFTP London Interest Meeting. Keystep Solutions is a family owned British company specializing in access control systems they include: electronic keycard locks, access readers, energy-saving room switches and lift controllers. The event will take place Monday, 12 March 2018 at the Rosewood Hotel in London. Guests are invited to join HFTP and top European hospitality executives for an evening of interesting speakers and discussion. Those interested in attending the complimentary event can RSVP online.

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Stein Eriksen Lodge and Other High Touch Properties Use Post Check-In, Post-Stay Real Time Guest Feedback to Engage, Build Loyalty, Create Personalized Service' Culture

Markham, Ontario  Ask guests what they want from a hotel and most will say an effortless personalized stay. To some that means an attentive staff that remembers them from their previous stays. To others, a clean, quiet room is more important. Successful operators know what guests want, and how to deliver it thanks to GEM.

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MIWA Lock Company Integrates with OpenKey to bring Mobile Keyless Entry to Hotel Chains Around the World

MIWA Lock Company, Japan's foremost provider of high-performance locks and security systems, announces a partnership and integration with OpenKey, the industry standard for Universal mobile key in hotels. The partnership will bring the enterprise grade security and stability of the OpenKey platform as the mobile keyless entry system for all MIWA digital locks with Bluetooth Low Energy functionality.

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Basketball Dreams And The Road To Final Four

Marriott International is readying its game face for the second year as the Official Hotel Partner across all 90 NCAA championships. This month tips off March Madness, with the Men's Final Four in San Antonio March 31-April 2, and the Women's Final Four in Columbus March 30 April 1. The multi-year partnership with Marriott International, NCAA, Turner Sports and CBS Sports kicked-off last year with major success as the hotel's vibrant portfolio played host to the college sports fan community venturing across the country in search of comradery and sweet victory.

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10 best airport hotels in the world

In days gone by, spending the night at an airport hotel was considered a humdrum affair, characterised by formulaic chains, carbon-copy hotel rooms and uninspiring cuisine.

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Sabre teams up with Cendyn to enhance the SynXis platform with advanced CRM capabilities

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today announced an enhanced technology agreement with Cendyn, the best-in-class customer relationship management (CRM) solutions provider. This arrangement expedites Sabre's rollout of new, intelligent guest profile and experience management capabilites through the SynXis Enterprise platform that will revolutionize insights and personalization opportunities for the hospitality industry.

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San Francisco's Hotel Zelos, Part of the Viceroy Hotel Group, Selects ALICE to Increase Operational Efficiency and Enhance the Guest Experience

San Francisco's Hotel Zelos, a Viceroy Hotel, has selected ALICE's suite of hotel technologies to streamline staff operations and enhance the guest experience. Hotel Zelos, which joins sister properties Hotel Zetta and Hotel Zeppelin on the ALICE platform, is using ALICE's concierge software, ALICE Concierge, ALICE's housekeeping and maintenance software, ALICE Staff, and the company's guest text messaging solution, ALICE Guest. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Revinate and protel Announce New Hotel Technology Partnership

Revinate, the software as a service (SaaS) company that helps hotels transform guest data into revenue, and protel hotelsoftware GmbH, the provider of on-site and cloud-based advanced property management systems (PMS), have announced today a technology integration via the enterprise bus solution, protel.I/O, to enable all protel customers to connect into Revinate's Marketing and Guest Feedback solutions.

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Hyatt Announces The Global Winner Of The Good Taste Series Annual Culinary Challenge

Hyatt Hotels Corporation (NYSE: H) announced today the winner of the fifth-annual The Good Taste Series competition, a now-global culinary competition that celebrates Hyatt's culinary talent and global cuisine. Sous Chef Christophe Scheller of Park Hyatt Paris-Vendome was named the winner by a panel of judges comprised of respected food and hospitality industry leaders, including Hyatt President and Chief Executive Officer Mark Hoplamazian. The culinary competition took place on Thursday, March 1, 2018, at Grand Hyatt Playa del Carmen Resort in Mexico's Riviera Maya, and challenged six chefs on a global stage representing three regions: the Americas, EMEA (Europe, Middle East, and Africa), and ASPAC (Asia Pacific). Since 2014, The Good Taste Series competition has recognized Hyatt's culinary talent in the Americas region, but now in its fifth year the competition has expanded globally.

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IBC Hospitality Technologies Adds Cash-Back Rewards' to its IVH Travel InnCentives Loyalty Program

IBC Hospitality Technologies is adding more benefits to its InnCentives Loyalty Club. Effective immediately, members can receive \"cash back\" each time they make a reservation on IVHTravel (www.ivhtravel.com). When an InnCentives member completes a stay, 5% of the total reservation value is placed into their digital wallet. Cash can accrue and be put towards future reservations, or it can be used to purchase gift cards from hundreds of participating restaurants, retailers and service providers globally.

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Deutsche Hospitality expands its brand portfolio: MAXX by Steigenberger launches

Deutsche Hospitality is presenting a new hotel brand. MAXX by Steigenberger will be joining Steigenberger Hotels and Resorts, Jaz in the City and IntercityHotel in its portfolio in future. The group launched its new Deutsche Hospitality umbrella brand just under 18 months ago with the intention of instigating further hotel brands. This latest addition represents a robust continuation of the course of growth the company has embarked upon and targets a part of the market that was previously vacant.

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A symbolic milestone in AccorHotels' development: the Group is now present in 100 countries

AccorHotels Group is consolidating its international presence and has reached the symbolic milestone of 100 countries. 50 years after opening the first Novotel in France, AccorHotels has established itself as the leader in Europe, Latin America, Asia-Pacific, Africa and the Middle East.

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Ibis Introduces You To Dream Apparel

The exclusive \"Dream Apparel\" initiative has been specially created for members of the ibis BUSINESS program, with the idea of prolonging their perfect night into a dream day. They will be offered a custom-tailored shirt during their stay in an ibis hotel. A professional tailor will take guests' measurements on their arrival at the hotel and will present their handmade shirt to them the following day.\"You are wearing 'dream apparel' and that's what makes you feel special.\"

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How restaurants are serving up entertainment like never before

From the jazz quartet belting out crowd-pleasing covers to cabaret performers high-kicking their way across the stage, food and entertainment have long gone hand-in-hand to make for a memorable meal out.

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Millennials Are Turning Business Travel Into Weekend Getaways | qz.com

Historically, the travel industry has treated different demographics as distinct entities, with little overlap. There are business travelers checking into a standard Sheraton or Hilton and racking up loyalty points for a blow out summer vacation at a luxury property in Maui. And then there are those experience-obsessed, budget-conscious millennials, who are supposedly seeking more frequent and off-the-beaten-track trips using the likes of Airbnb.

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Airbnb vs. Booking.com: who will win the online accomodation battle the next decade? | linkedin.com

The next years promise to offer a fascinating duel between two very different type of internet giants in a quest to own the $555-billion global accommodation market. Challenger Airbnb, posterchild of the Sharing Economy, is striking hard and fast to become the new King, but current leader Booking.com seems well suited to extend its phenomenal growth track for another decade. Who has the better cards to win the game?

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JA Resorts & Hotels Joins Global Hotel Alliance

-Global Hotel Alliance (\"GHA\"), the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today announced that JA Resorts & Hotels has joined its portfolio of independent hotel brands, adding a collection of seven hotels and luxury resorts to GHA's network of more than 35 independent brands and over 500 hotels.

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Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

Executive Summary - Technology continues to transform the way guests want to communicate with your property.

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Leading Hotel Brand Predicts More Travellers Will Book Authentic Experiences Further Afield in 2018

With international travel becoming more accessible than ever before, leading hotel brand Magnuson Hotels is urging boutique establishments to connect with a global network. 2018 is set to be the year for adventure and exploring new destinations, with the trend for holidaymakers seeking authentic experiences growing even stronger, presenting hotels with both opportunities and challenges.

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Gentelle's line of linen to be showcased at The Hotel Show Saudi Arabia 2018'

Gentelle Hotel Supplies Co. Ltd, the Jeddah based wholesale supplier of premium quality bed, bath, and banquet linen has announced its participation in 'The Hotel Show Saudi Arabia, 2018'; the Saudi Kingdom's premier hospitality and food industry event that will host industry experts to share ideas, trends and insights.

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Tencent to deliver keynote presentation at EyeforTravel San Francisco Digital Summit 2018 on April 9 & 10 at Hotel Nikko

Given the increasing appetite and focus on China and Chinese customers, EyeforTravel have invited Kimberly Lee, Senior Marketing Manager, from Tencent International Business Group to deliver a keynote presentation on Day 2 of the summit. Kimberly will be addressing the topic: Reaching the Chinese Traveller.

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Honeywell Launches Amazon Alexa Voice-ready Thermostat for Hotels

Honeywell (NYSE: HON), a global leader in connected buildings, announced the launch of its next generation thermostat for the hospitality industry. Honeywell's INNCOM e7 Thermostat (e7) is the first enterprise grade environmental control and energy management solution that incorporates Amazon Alexa voice control for an effortless guest experience that includes room temperature, lighting, drapery and amenities services. With its modern design with easy-to-use controls, the e7 is based on a patent-pending Smart Wall Plate design that provides hotel staff with an easy and reliable back-up of the device configuration. This makes routine maintenance or replacement of the e7 energy management system simple, even for other staff which helps reduce ownership costs.

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The Unbound Collection By Hyatt Brand To Expand In Europe

Hyatt Hotels Corporation (NYSE: H) announced today two hotels in Europe are expected to join The Unbound Collection by Hyatt brand the Great Scotland Yard Hotel in London and Nish Palas in Istanbul. Additionally, the iconic Hotel Martinez in Cannes, the charming Prisi Udvar Hotel in Budapest and the newly renovated Hotel du Louvre in Paris are all expected to open and become a part of The Unbound Collection by Hyatt portfolio by early 2019, creating significant growth for the brand in Europe.

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OTA Insight's Rate Intelligence Solutions Now in 20,000 Hotels Worldwide

OTA Insight, the cloud-based data intelligence platform for the hospitality industry continues its strong momentum in 2018 by announcing NH Hotel Group is joining as global partner to supply its industry-leading rate intelligence tools across its portfolio. As one of the top 25 hotel groups in the world, NH Hotels operates nearly 400 properties across 30 destinations worldwide across the NH Collection, NH Hotels, NHow Hotels and Hesperia brands. With this partnership, 20,000 hotels around the world are now enjoying the benefits of the OTA Insight platform.

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Radisson Hotel Group launches at IHIF

Carlson Rezidor Hotel Group announces its rebranding to Radisson Hotel Group, effective immediately, at the International Hotel Investment Forum (IHIF) in Berlin.

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Are hotel loyalty program members actually loyal customers?

Hotel chains' major initiatives to drive more travelers into their loyalty funnel appear to be resoundingly successful. Not surprisingly, hotel program members with more status are more likely to stay loyal. Half of members with elite status stick with the brand. However, the challenge for hotels is that there are so few elite program members. Let's be honest: Hotel loyalty program members have become anything but \"loyal.\" Hotel brands are effectively paying travelers to join, and commoditizing the concept of loyalty in the process. True brand loyalty the emotional connection between customer and company that directly drives repeat business, even at premium price points remains elusive and incredibly difficult, for all travel brands.

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Radisson Rewards is Radisson Hotel Group's refreshed loyalty program

The newly rebranded Radisson Hotel GroupTM introduces a refreshed loyalty program, Radisson RewardsTM, replacing Club Carlson SM. Radisson Rewards will align with the hotel group's new corporate identity and will make it easier for members to associate their benefits with all brands and initiatives. The updated program comes with some exciting enhancements including making status more accessible for members. All current members account numbers and point balances remain the same.

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TrustYou Partners With All 400 B&B Hotels To Improve Guest Experience and Online Reputation Globally

B&B Hotels, one of Europe's fastest growing hotel brands, decided to expand its collaboration with TrustYou's all-in-one guest feedback platform for all 400 properties. Since 2012, TrustYou's tools have helped B&B Hotels in Germany, Italy, and Poland to manage, leverage and improve their reviews and scores. The successful partnership has now led to an expanded collaboration for an additional 262 properties in France and 16 in Spain with the goal to ensure optimized review collection, management, marketing within one easy-to-use platform for the entire brand.

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Radisson Hotel Group announces Radisson Collection

The newly rebranded Radisson Hotel Group(TM) announces Radisson Collection(TM), a premium collection of exceptional hotels in landmark locations. Driven by consumer demand for individuality and more personalized experiences, Radisson Collection brings together the finest hotels in the Radisson Hotel Group portfolio. 14 hotels are confirmed to join the collection following the launch.

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Mandarin Oriental Creates New Fans of MO Loyalty Program | forbes.com

Unlike the major chains, such as Marriott or Hilton, little luxury brand Mandarin Oriental has not had a formal loyalty program. Until now. The company just announced the launch of its new 'Fans of MO' scheme, which aims to reward loyal customers with on-property perks during their stays.

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World of Hyatt Loyalty Program Extends To Home Sharing

CHICAGO -- Hyatt Hotels Corporation (NYSE:H) today announced an industry-leading extension of the World of Hyatt loyalty program to the home sharing space. Effective today, members can now earn and redeem World of Hyatt points with Oasis, a global leader in serviced home rental accommodations that offers more than 2,000 personally vetted homes across more than 20 destinations worldwide.

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Vienna House Launches Vienna House R.evo A New Hotel Concept Line

Combining the individuality of a home, flexibility of a guesthouse and the stylish design of a city apartment, Vienna House introduces Vienna House R.evo. The new brand by the Vienna House hotel group brings together guest rooms, studios, friends and family rooms with modern design, laid-back common areas and high quality facilities. The tribrid concept offers innovative technology and urban design features in a convenient central location, making it the perfect accommodation to suit the needs of today's modern society. The first project will open in Munich, followed by other major cities including Bangkok and Hamburg.

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AC Hotels by Marriott Invites Guests to Unpack the Details in New Creative Campaign

AC Hotels by Marriott, the entrepreneurial lifestyle brand from Marriott International, Inc., today announced the debut of its \"Unpacked\" creative campaign. The design-driven content shakes up the rules of traditional hotel marketing by taking travelers on an artistic and poetic journey, going behind the scenes with the people responsible for the detail-oriented moments that define the AC Hotels experience.

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Dusit International plans to enter food business with strategic investment in NR Instant Produce Co., Ltd.

Dusit Thani Public Company Limited (DTC) or Dusit International, one of Thailand's foremost hotel and property development companies, has announced its plans to invest around 660 million baht for an approximate 26% share in NR Instant Produce Co., Ltd., (NRIP), a well-known producer of ready to cook, ready meals, seasoning powders, dipping sauces, drinks and juices.

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Getting Bums on Seats - A Brief Guide to Marketing Your Restaurant Online

Marketing your restaurant online is a lot easier said than done. In London alone there are a staggering 18,262 restaurants listed on Tripadvisor. So, how do you ensure your business stands out from the crowd?Working with restaurants across the UK, our friends over at Big Flavour are a specialist digital marketing agency for the hospitality industry. They have put together a brief, but comprehensive guide for restaurant owners looking to market themselves online and ultimately get bums on seats.So, without further ado, here's a quick run down on some of the most important DOs and DON'Ts to get your business off to a running start:DOs

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Booking.com Announces the 10 Startups that will Join its 2018 Accelerator Programme in Sustainable Tourism

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the 10 sustainable tourism startups that will be joining the 2018 Booking Booster Programme in Amsterdam in May 2018. Building upon its successful launch in 2017, the three-week accelerator program consists of a series of lectures, hands-on workshops and coaching, culminating in a final pitch to receive a scaling grant of up to 500k from Booking.com's 2 million fund in order to help support the next stage of the startups' projected growth.

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Pegasus To Demonstrate Analytics Solution At World's Leading Travel Trade Show ITB Berlin

Pegasus Solutions announces it will demonstrate its new cloud-based business intelligence solution called Pegasus Analytics at ITB Berlin taking place March 7-11, 2018 in Berlin, Germany. The single and multi-property solution is designed to help hotels improve revenue, profitability and market share through a combination of visually rich, interactive context-driven dashboards, powerful data discovery capabilities, data and human knowledge.

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AVANI Announces New Upscale Brand Extension 'AVANI+' with the Launch of AVANI+ Luang Prabang

BANGKOK -- AVANI Hotels & Resorts is delighted to announce a new brand extension, AVANI+, with the launch of its first hotel in Luang Prabang on March 1, 2018. Launched in 2011, AVANI is one of the fastest-growing brands to come out of Asia, currently operating over 3,800 keys in 15 countries across multiple regions and with a further 3,000 new keys in the pipeline. The AVANI+ portfolio will encompass a selection of hotels and resorts showcasing the next-level in style, design and facilities.

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Staybridge Suites unveils new design at Business Travel Show

Staybridge Suites, the much-loved extended-stay brand from IHG (InterContinental Hotels Group), today unveils a new design for its future openings at Business Travel Show London 2018.

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There are Benefits of Working with OTAs

Everybody loves direct bookings and competing with OTAs marketing power is expensive and increasingly difficult, however there are benefits to using OTAs as well.

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Google AMP: Why Hoteliers Should Care, and How to Implement It

Introduced in 2016 as Google's response to other mobile publishing platforms like Apple News and Facebook Instant Articles, Google's Accelerated Mobile Pages Project (AMP) is an open-source initiative enabling the mobile website visitors of publishers like The New York Times to quickly access content such as articles and opinion postings with fast download speeds.

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February

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What does the future look like for the hospitality industry?

What does 2018 and beyond mean for your hotel? A hotelier's focus is, and always has been putting the guest first, but what does that mean for the industry right now and over the next few years? We talked to hotel leaders and experts in the industry within Asia-Pacific to see what their plans were and how they were hoping to achieve their goals.

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PolyU Study Finds How Hotel Loyalty Programmes Can Boost Brand Relationship Quality

Well-designed hotel loyalty programmes can increase members' satisfaction and improve the quality of their relationships with the associated brands, according to Dr Ada Lo of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors. In a recently published article the researchers highlight the loyalty programme features that are most effective for building brand relationship quality (BRQ), and how BRQ contributes to outcomes such as members' word of mouth recommendations and purchase intention.

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Case Study: Historic Airlie, International Conference Destination Relies on Maestro's Cloud PMS to Support Growth, Go Green and Deliver Mobile Guest Engagement

\"When Airlie opened lodging to public and leisure guests we found that our existing system was inadequate. We researched many systems and installed Maestro PMS in the Cloud to support total property operations. It was the right decision. Maestro enables flexible mobile check-in throughout our 300 plus acre property and supports our company's efforts to be as paperless as possible. We had a very fast, professional installation with the Maestro team and my staff loves the system. The Maestro cloud solution is fantastic.\"Suzanne Gilmartin, Airlie's Director of Rooms.

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Marriott, Accor Hotels and Viceroy Hotel Group discuss the use of data and technology to improve the customer experience and drive loyalty

This keynote panel discussion will be featured on Day 2 at the upcoming EyeforTravel San Francisco Digital Summit 2018 on April 9-10 at Hotel Nikko.

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Hilton Garden Inn Continues 2018 Expansion: Announces Several New Properties Across the Globe

MCLEAN, Va. -- Another year of robust international expansion is underway for Hilton Garden Inn, the award-winning, upscale brand from Hilton (NYSE: HLT) known for its inviting atmosphere and warm service. Announcing several hotel openings - stretching from South and Central America to the Middle East and Africa - each property caters to the evolving needs of today's modern traveler.

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Choice Hotels Launches New \"Badda Book. Badda Boom.\" Advertising

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, launched new ads reminding travelers that there's an easy way to plan and book hotel stays, and find the lowest hotel rates guaranteed. The \"Badda Book. Badda Boom.\" campaign highlights the benefits of booking direct at ChoiceHotels.com in a fun and relatable way.

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This floating hotel will take you around Japan's scenic coastlines

When holiday accommodation is lovely, it can be a wrench leaving it to go off and see the sights. A new floating hotel in Japan will solve that problem, however, as it will take you around scenic coastlines in the Seto Inland Sea.

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Marriott International Reinforces Its Commitment To Vision 2030 At First Saudi Arabia Hotel Investment Conference

Riyadh, Kingdom of Saudi Arabia -- The world's leading hotel company, Marriott International, today reiterated its commitment to Saudi Vision 2030 at the inaugural Saudi Arabia Hotel Investment Conference (SHIC) 2018. With more than four decades of presence in the country, Saudi Arabia today, is the company's second largest market in the Middle East with 23 operating hotels. Marriott International continues to nurture a robust pipeline with number of hotels set to more than double in the Kingdom.

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Marriott International's Aloft Hotels Innovates The Hotel Breakfast Experience By Introducing Re:fuel Portable Breakfast Pots

Bethesda, MD -- Today, Aloft Hotels announces the U.S. launch of the brand's revitalized Re:fuel by Aloft food & beverage program, with an industry-leading innovative new breakfast format that promises to fundamentally change the way guests experience the most important meal of the day at Aloft Hotels.

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Powered by Intelity, the Forbes Travel Guide Verified Summit' App is Now LIVE on the App Store and Google Play

Forbes Travel Guide 2018 Star Award Winners will convene in Beverly Hills tomorrow for \"Verified: The Forbes Travel Guide Luxury Summit\" to celebrate their recognition as one of the world's finest Five-Star and Four-Star hotels. Also in attendance will be Forbes Travel Guide's 2018 Brand Officials, the top service and amenity providers for each segment of the hospitality industry. To help navigate the event, attendees are encouraged to download \"Verified Summit,\" a mobile app powered by Intelity. Available in the App Store and Google Play, \"Verified Summit\" serves as a digital brochure providing schedules, speaker specifics, local area information, Brand Officials' details and more. Intelity is the \"Official Mobile and Technology Provider\" of Forbes Travel Guide.

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British Cities Plan To Promote Destinations In Asia

London, Manchester and Birmingham are set to collaborate and extensively promote British cities in China, India and also the Persian Gulf. The goal is to increase and develop tourism inflow from these three rapidly growing markets towards the future.

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The hotel room of the future: Here's what hotels are doing to adapt to travelers | usatoday.com

Guests have a lot of demands these days. And hotels are changing their tactics to meet those demands.

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HFTP Sells Out Exhibition for Upcoming HITEC Amsterdam 2018, A 20 Percent Space Increase from Previous Year

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit association and producers of Hospitality Industry Technology Exposition and Conference (HITEC), has sold all exhibit spaces for the upcoming HITEC Amsterdam 2018. HITEC Amsterdam will feature 84 exhibiting companies a 20 percent increase from the inaugural 2017 event. A floorplan with a list of participating companies is available on the HITEC Amsterdam website. HITEC Amsterdam will take place from 11-13 April at the RAI Amsterdam Convention Centre in The Netherlands.

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W Hotels Re-Ignites The What She Said Conversation

NEW YORK -- It's time for women to speak up as never before. And, perhaps, most importantly, it's time for people to LISTEN to What She Said. W Hotels today announces an exciting next step for What She Said, the brand's popular initiative that celebrates femininity in all its forms, nuances and glory. Here, femininity is defined by experience, not confined by gender. Since launching in 2016, What She Said has given a platform to icons of culture like Diane von Furstenberg, Jenna Lyons, Rachel Zoe, LeToya Luckett, Tig Notaro, Cheryl Hines, and NIIA, among others, with over 40 well-attended and stimulating What She Saidevents to date. Now, as conversations in our society evolve, so too will the What She Said platform, which will focus on providing safe spaces for conversation to drive progress in the gender equality movement by bringing in provocative speakers, cultivating community, and sparking conversation that inspires, educates, and enlightens. In addition to panels hosted with experts of industry around the world, W will host at least one intimate dinner each month, bringing captivating, behind-closed-doors conversations about modern issues of equality to the global stage through curated podcasts, videos and livestreamed content.

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Marriott Golf Continues its Global Expansion, Adding Property in South Africa

Marriott Golf, the global golf division of Marriott International, Inc., today announced further global expansion, with it's first-ever managed golf resort property in South Africa, the Arabella Golf Club, located in Hermanus, South Africa, near Cape Town. This expansion news comes on the heels of Marriott Golf adding resort golf facilities in Fiji, New Caledonia, Uruguay, Spain, and Portugal in 2017.

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Response to Airbnb Plus & Boutique Program Announcement

The following statement is from Troy Flanagan, Vice President of State & Local Government Affairs at American Hotel & Lodging Association (AHLA), in regards to Airbnb's announcement today about its new Airbnb Plus and Boutique programs. \"Whether it's called Plus or Boutique program, Airbnb's latest scheme is just further proof the company is trying to play in the hoteling space while evading industry regulations. If Airbnb wants to enter the hoteling business, then it needs to be regulated, taxed and subject to the same safety compliances and oversight that law-abiding hotel companies adhere to each and every day.\" \"The question that cities and neighborhoods should be asking will these 'Plus' or 'Boutique' listings include commercial operators exploiting Airbnb's platform to run illegal hoteling schemes that have fractured our communities, raised serious safety concerns and increased the price of rent while depleting affordable housing options?\"

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Montage Hotels & Resorts Celebrates 15-year Milestone Anniversary

ORANGE COUNTY, Calif -- Today, Montage Hotels & Resorts celebrates its 15-year milestone anniversary. In 2003, Montage Hotels & Resorts opened the doors to its flagship resort Montage Laguna Beach, located on 30 oceanfront acres in Laguna Beach, Calif. In celebration of the milestone anniversary, Montage Hotels & Resorts is unveiling an exclusive series of unique experiences, Remembering 15 Years of Montage, for guests and travelers to continue the tradition of creating Montage Memories throughout the year.

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World-first #TravelBrag AI analysis from Hotels.com reveals travelers' top social media brags

DALLAS -- Those 'travel bragging' posts filling up your social feeds show no sign of slowing down but now thanks to the world's first #TravelBrag Artificial Intelligence (AI) analysis, Hotels.com reveals what's topping the brag charts in destinations around the world, so you can choose your next trip wisely.

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Hard Rock Hotel At Universal Orlando Resort Debuts All-new Future Rock Star Suites' Featuring In-room Stage, Lights And Memorabilia

Hard Rock Hotel at Universal Orlando's newly-redesigned Future Rock Star Suites let guests perform under the lights on their very own stage. Designed to capture the excitement of being on tour, these two-room suites feature applause-worthy floor to ceiling details, including a stage with liquid flooring and lights, a twinkling starlight canopy over the beds and brand new Hard Rock memorabilia from today's superstars.Each suite features an item once donned by a music celebrity and this marks the first time memorabilia has been installed inside a guest room at Hard Rock Hotel at Universal Orlando. Every Future Rock Star Suite consists of a king room that connects through a \"stage door\" to a room with two twin beds and roadie case-inspired furniture.\"We designed these suites for tweens, teens and any kid who ever dreamed of performing on stage for thousands of adoring fans,\" says Carlton Hudson, managing director at Hard Rock Hotel at Universal Orlando. \"The suites bring that dream to life for the entire family with everything a true rock star needs to put on an unforgettable show. Plus, we brought in pieces of Hard Rock's priceless memorabilia collection to amplify the experience of staying in these one-of-a-kind suites.\"Hard Rock is recognized globally for world-class entertainment, stylish and contemporary design and unparalleled service. Guests of all Hard Rock Hotels enjoy an experience that infuses music as the key differentiator. Hard Rock's The Sound of Your Stay is a complimentary all-encompassing in-room music amenity program that provides access to experiences for guests to jam out on a selection of Fender guitars or tune into the resurgence of vinyl records while listening to them on a Crosley turntable.At Universal Orlando Resort, guests of Hard Rock Hotel are just a short walk, complimentary water taxi or shuttle bus ride away from all three Universal Orlando Resort theme parks. Guests receive an exclusive package of theme park benefits, including free Universal Express Unlimited ride access (theme park admission required) to Universal Studios Florida and Universal's Islands of Adventure as well as Early Park Admission to The Wizarding World of Harry Potter and Universal's Volcano Bay one hour before the theme parks open.For more information or to book a stay at Hard Rock Hotel at Universal Orlando, visit www.universalorlando.com/hardrock.

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Associated Luxury Hotels International (ALHI) Expands West Coast U.S. Options with Addition of Two Hotels in California

ORLANDO, FL -- Associated Luxury Hotels International (ALHI), which serves the Meetings & Incentive marketplace in North America and Europe with its distinguished portfolio of more than 250 luxury hotels and resorts, recently expanded its worldwide portfolio and West U.S. options with the addition of two hotels in California. ALHI's membership portfolio now includes the AAA Four-Diamond Portola Hotel & Spa at Monterey Bay, ALHI's first member hotel in Monterey; and the elegant 400-room InterContinental San Diego, slated to open this fall on the waterfront in downtown San Diego. ALHI Global Luxury Sales now represents the hotels to meeting professionals, association executives, incentive specialists and business executives who are interested in conducting meetings, conventions or programs at any of the member hotels, according to ALHI's Chief Sales Officer Mark Sergot.

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Video tour of the world's first Star Wars hotel released ahead of 2019 opening - galaxy views guaranteed

Disney has released some tantalising details on its upcoming Star Wars hotel, including a short video (further down) teasing its galactic role play features.

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Hotelogix to participate in ITB Berlin, 2018

Hotelogix, a leading cloud-based Hotel Property Management System provider has today announced its participation in ITB Berlin, 2018 from 7th to 11th March. The company aims to showcase its enterprise grade cloud-based Hotel Property Management System along with the recently launched Mobile Hotel App during this event at Stand No - 159, Hall No - 6.1.

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Adrian Awards Celebrate Travel Marketing Superheroes

McLean, VA -- The Hospitality Sales and Marketing Association International (HSMAI) hosted its annual Adrian Awards Dinner Reception and Gala at the New York Marriott Marquis, celebrating innovators in hospitality advertising, digital marketing, and public relations before more than 800 industry professionals.

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Triptease: Do you know what potential guests are searching for?

We've taken a look at user search trends across the thousands of hotel websites that we track every day and condensed the data down into a two-minute video. Though the concept is simple, having an understanding of how, when and where users are searching and booking is vital if you're trying to improve your website's performance. Knowing how you measure up to your peers is the first step to setting achievable goals and measuring real success.

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Why Priceline Group Is Changing Its Name to Booking Holdings

Say goodbye to The Priceline Group and hello to Booking Holdings.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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Thought leadership - To Cloud or Not to Cloud? Choose What Works Best for You without Feature Compromise: Maestro's Web Browser PMS Delivers Flexibility and Mobility On-Premise or in the Cloud

Cloud-based property management is a compelling option in hotel operations today. Cloud property software systems require less on-property hardware and cabling, and maintenance and backups are handled by the system provider. Plus, company data is secure behind commercial firewalls, simplifying compliance requirements.

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Pegasus Solutions' Head Of Digital Services To Discuss Metasearch Marketing At Hotel Revenue Conference

Pegasus Solutions Head of Digital Marketing Services Rahul Arora will explain metasearch marketing and cover four key digital marketing strategies at the Hotel Revenue Conference taking place February 21-22 in Seattle, WA.

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Mandarin Oriental To Manage Luxury Residences In Barcelona

Mandarin Oriental Hotel Group has announced an agreement to brand and manage 34 luxurious Residences by Mandarin Oriental, Barcelona housed in a 20-storey tower, with a prime location at the intersection of Passeig de GrAcia and Avinguda Diagonal. The Residences are scheduled for completion in 2020.

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Hotel offering discounts for people who stay off their phones | foxnews.com

Technology use while on vacation affects more than just the type of activities travelers do. According to Wyndham hotels, 54 percent of children believe their parents check their phones \"too often\" and 32 percent said that they feel \"unimportant\" when their parents are distracted by screens.

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Groups360 Offers Industry-Wide Use of GroupSync Sourcing Technology Through March 31

In the face of tumultuous changes in the meetings industry including the yet unknown impact of an evolving commission structure, Groups360 has announced its decision to open its proprietary GroupSync technology for free use by all meeting planners, hoteliers and intermediaries through March 31, for a sneak peek at the future of meeting planning technology.

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Milestone Launches New Website for Ginger Hotel Chain, Revenue Jumps 36%

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the launch of a new custom website for Ginger Hotels, a subsidiary of India's leading hotel chain Taj Hotels. Within 60 days of launching the new website, direct revenues jumped 36%, along with an equally impressive jump of 16% in website conversion rate.

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Milestone Insights 2018 edition provides location-based businesses with affordable digital marketing competitive benchmarking & analysis

At HSMAI's annual Digital Marketing Conference yesterday, Milestone Inc. announced the immediate availability of the 2018 version of Milestone Insights. The digital marketing benchmarking and competitive analysis platform is designed specifically for the needs of location-based businesses and comes with features designed to make it easier for hotels and any local business to truly understand how they rate in the digital ecosystem against their top local competitors:

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Now Available for Download: HEBStrategy Q1 2018 Hotel Digital Marketing, Technology and Trends Whitepaper

From HEBS Digital, the HEBStrategy Q1 edition takes a deep dive into content marketing through the funnel and includes strategies for reaching different audiences with customized content.

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IHG builds on rapid growth of avid hotels with franchising launch in Mexico

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announces that avid hotels, its new high-quality midscale brand, is now available for franchising in Mexico. The launch of the brand in Mexico closely follows the introduction of avid hotels in the U.S. and Canada last fall, where the company has already signed 75 franchise agreements. This milestone further demonstrates the brand's rapid start and growth potential.

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Modern travelers seek non-traditional hotel experiences

The hospitality industry is changing at a fast pace, and hoteliers are constantly having to come up with new and innovative solutions to appeal to the demands of their clients. Recent trends in lifestyle and experiential hotels are changing the face of what hotels are offering, and more and more travelers are opting to stay in what Airbnb is calling \"non-traditional\" accommodation.

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The Deadline for GDPR is Approaching Fast. Is Your Hotel Ready?

Within the hospitality community, you cannot avoid the topic of GDPR (General Data Protection Regulation); discussion of its impact is everywhere. And for good reason.

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What does Airbnb have and what does it lack to revolutionise hotel distribution? | mirai.com

The media has carried out a widespread diffusion of the story that Airbnb is now offering hotels. The size of this giant company and its potential are well worth the fanfare.

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Quirky hotel rooms inspired by cartoons and comics | usatoday.com

Whether you're taking your kids on vacation or recalling your own favorite cartoons as a kid, you're sure to get a little giddy after a stay in these character-themed hotel experiences. From Barbie to Tintin, hotels around the world are catching on to the nostalgia of our cartoons, toys and games and finding new ways to appeal to the next generation of traveler. Raise a glass at afternoon tea with Paddington Bear, rest your head in a Hello Kitty suite, and find more character-themed hotel options in the slideshow above.

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Travel management groups partner to highlight female friendly' hotels | hotelowner.co.uk

Capita Travel and Events, travel and event management firm, and Maiden Voyage, provider of female business traveller safety solutions, have partnered to certify and showcase hotels that are considered 'female friendly'.

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Global Hotel Alliance Announces 2017 Results

Global Hotel Alliance (\"GHA\") the world's largest alliance of independent hotel brands and operator of the award-winning, multi-brand loyalty programme, DISCOVERY, today revealed its 2017 results.

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The Break Hotel Selects KEYPR As Partner for Guest Experience Technology

KEYPR, the leading cloud-based technology platform for the hospitality industry providing an integrated end-to-end experience for guests and staff through embedded and mobile devices, announced today that The Break Hotel will be implementing its expansive hospitality platform, marking KEYPR's first property in Rhode Island.

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Hotel ADA Website Compliance What You Need to Know

Most people can experience the world through the internet. Travel information and choices to make those travel arrangements are at our fingertips. Now imagine a world where you could not easily access the internet to search for hotels and airlines that provide accommodations and accessibility for your specific needs? For most of us, this is not something we need to consider but, for the disabled, it's a daily challenge.

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Magnuson Hotels CEO to address industry challenges at Berlin investor conference

As seen in Hotel Management Online by David Eisen | Feb 15, 2018

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Nearly 90 per cent of guests happy to use apps to organise hotel stays - survey

A hospitality trends survey commissioned by a leading London-based international branding and interior design agency has revealed that 88 per cent of people staying in hotels would like to reserve, check in and check out through a mobile app.

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Hilton Converts Former Chocolate Factory into 74-Room Boutique Hotel [Download Report]

The hospitality industry has changed quite a bit in recent years to accommodate millennials, the generation that has now become the most influential in the hotel industry.

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TrustYou Wins #1 in the HotelTechAwards 2018 for Reputation and Review Management Software

Hotel Tech Report has named TrustYou 2018's top-rated Reputation Management Software based on data from thousands of hoteliers in over 40 countries around the world. More than 100 of the world's elite hotel technology products competed for a chance to win this prestigious title. The HotelTechAwards platform (by HotelTechReport.com) leverages real customer data to determine best of breed products that help hoteliers grow their bottom lines.

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Red Roof Introduces Innovative Alexa Skills Technology

COLUMBUS, Ohio -- Capitalizing on continued evolution in the consumer-facing technology space, Red Roof is paving the way for hoteliers to connect directly with consumers at home through Amazon's Alexa Skills platform. Setting the industry standard, a dynamic Red Roof skill for Amazon Alexa now gives travelers the power to ask Alexa Red Roof-specific questions to assist in making travel plans, all from the comfort of home. This new innovation allows Red Roof to provide key information to the more than 20 million Alexa users, answering questions to help drive decisions including, \"Can I bring my dog?\" and \"How many locations do you have?\" to \"Tell me about Red Roof PLUS+\" and \"Do you have any deals?\"

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In Thailand's Phang Nga Bay, a luxury resort with a conscience | cnn.com

Thailand's Phang Nga Bay is home to unrivaled natural beauty.A string of limestone cliffs and small islands juts through the azure waters of the Andaman Sea like sleeping giants, creating a stunning visual dance between land and sea.Perhaps the most luxurious way to experience the area is with a stay at the Six Senses Yao Noi, located on a large island between Krabi and Phuket.

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Italy To Focus More On Medical Tourism | tourism-review.com

After food, culture, fashion and design, health is another candidate to become one of the distinctive features of Made in Italy. The goal is to make Italy a top destination of medical tourism.

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Presidential stay: Hotels that hosted the commander in chief | usatoday.com

Presidents' Day Weekend is this weekend, and if you are still looking for some inspiration as to where to spend a few days' getaway, take a look at hotels and resorts around the USA where U.S presidents have stayed before, during and after their time in office for a bit of inspiration.

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Associated Luxury Hotels International Adds Sweden's Gothia Towers to Portfolio and ALHI Convention Collection

Associated Luxury Hotels International (ALHI) recently expanded its worldwide portfolio, options in Europe and \"ALHI Convention Collection\" with the addition of the acclaimed Gothia Towers in Gothenburg, Sweden. Together with the adjoined Swedish Exhibition & Congress Centre, Gothia Towers is Europe's largest fully integrated hotel, exhibition and congress facility, and one of Europe's five biggest hotels. ALHI's distinguished membership portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. ALHI now represents Gothia Towers to the North American and European meetings, conventions and incentive market, according to ALHI's Chief Sales Officer Mark Sergot. With this new addition, ALHI's luxury portfolio includes 38 distinctive hotels and resorts in Western Europe; 13 in Eastern Europe; more than 150 in the USA and Canada; 33 in Asia; 13 in the Middle East; 9 in Africa; 16 in the Bahamas, Bermuda, Caribbean region and Mexico; and 4 in South America. ALHI's portfolio also features 23 luxury cruise ships appropriate for meetings and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Ideally situated in the heart of Gothenburg in the center of Scandinavia, Gothia Towers provides the perfect location for experiencing the sights, restaurants, shopping and nightlife of the vibrant city and picturesque region. Of fering 1,200 guest rooms, most of which provide magnificent city views, the hotel also features 60 meeting rooms with a total of 441,320 square feet of meeting and exhibition space. Meeting options include the 21,527-square-foot Congress Hall, which can seat 1,500 guests, and a 40,902-square-foot Exhibit Hall. In addition, the hotel offers five restaurants, including Heaven 23, which provides panoramic views from the top floor of Tower 1, as well as the critically acclaimed gourmet restaurant Upper House Dining & Lounge. The hotel is just a short walk to the city's celebrated The Avenue boulevard, the Liseberg amusement park, Universeum science center, and the Museum of World Culture. Gothenburg-Landvetter Airport is only 20 minutes away. \"Gothia Towers is a truly impressive hotel, with incredible meeting and exhibit space, first-class accommodations and a great location,\" said Sergot. \"It is an outstanding choice for large conventions but also fantastic fo r smaller meetings. Plus, Gothenburg's strategic location between Copenhagen, Oslo and Stockholm make it very accessible for groups too. We are very proud to showcase this remarkable hotel to the meeting and incentive marketplace in North America and Europe.\"Gothia Towers becomes ALHI's second member hotel in Sweden, joining Stockholm's luxurious 130-room Hotel Diplomat on the waterfront of the Stockholm Harbour in the city's cultural, financial and shopping district. ALHI's portfolio also features another outstanding option in Scandinavia, with scenic Copenhagen, Denmark's Tivoli Hotel & Congress Center, offering 679 guest rooms and suites and 43,055 square feet of meeting space. The hotel's impressive Tivoli Congress Hall offers capacity for up to 2,400 participants, and an additional 52 meeting facilities and two auditoriums can accommodate events of up to 5,500 people. Gothia Towers also becomes ALHI's 30th option in the \"ALHI Conv ention Collection,\" which consists of ALHI hotels and resorts which offer 500 or more guest rooms and/or suites, at least 50,000 square feet of meeting space and one or more ballrooms of 20,000 square feet or more. Other exceptional options in this luxury brand collection include the Bahamas' 3,400-room Atlantis, Paradise Island; Atlantic City, New Jersey's 2,800-room Borgata Hotel Casino & Spa; Connecticut's 2,230-room Foxwoods Resort Casino and 1,563-room Mohegan Sun; Georgia's 1,059-room Omni Atlanta Hotel at CNN Center; and the 1,001-room Omni Dallas Hotel in Texas. Florida options include the 1,504-room Fontainebleau Miami Beach, 1,000-room Loews Royal Pacific Resort at Universal Orlando, 1,000-room Loews Sapphire Falls Resort at Universal Orlando and 1,501-room Rosen Shingle Creek. Outstanding Las Vegas choices include the 4,004-room ARIA Resort & Casino, 3,933-room Bellagio, 3,220-room Mandalay Bay Resort and Casino, 5,000-room MGM Grand Hotel & Casino, and 3,044-room Mirage Las Vegas. For more information about ALHI and/or its member hotels and resorts, contact your nearest of the 24 ALHI Global Sales offices in the United States, Canada, London and now Frankfurt, Germany. For specifics, go to alhi.com to identify the nearest \"ALHI Team\" Global Sales professionals in your area. In the U.K., contact Peter Groom at +44 (0) 207-379-6793 or pgroom@alhi.com, and visit alhi.com . In Germany, Austria or Switzerland, contact Becky Dimant in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091 or bdimant@alhi.com , and visit alhi.com .

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Infographic: Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

Marketers hate to lose. That's why it hurts to learn that by day 90, the typical mobile app has shed 98% of its original users. Pfft! Imagine improving retention 7x with some timely push notifications. Read and share our free infographic, Retention Revealed: The Need-to-Know Facts Behind App Retention & ROI.

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Hilton Exceeds Fourth Quarter And Full Year Expectations; Provides 2018 Outlook

MCLEAN, Va. - Hilton Worldwide Holdings Inc. (\"Hilton\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2017 results. All results herein present the performance of Hilton giving effect to the spin-offs of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") on January 3, 2017 (the \"spin-offs\"), with the historical financial results of Park and HGV reflected as discontinued operations. Pro forma comparisons are presented as if the spin-offs occurred on January 1, 2016. Additionally, all share and share-related information presented herein for periods prior to January 3, 2017 have been retrospectively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred on January 3, 2017 (the \"Reverse Stock Split\"). Highlights include:

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HSMAI and National Geographic Traveler to Celebrate Sustainable Hospitality

The Hospitality Sales and Marketing Association International (HSMAI), in conjunction with National Geographic Traveler, has selected the following Gold Award winners for the Leader in Sustainable Tourism Award: Hostelling International USA; Intrepid Travel: Myanmar & MMGY Global; Terranea Resort; and Rosewood Mayakoba in Riviera Maya.

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J'adore Amour: Le Meridien Hotels Puts a Playful Twist on Valentine's Day with Derek Blasberg & a Late Night Performance by Nouvelle Vague

Last evening, performing for one-night only in New York City, famed French music collective Nouvelle Vaguecontinued to voyage around the world with Le Meridien Hotels & Resorts as an extension of the brands' global music collaboration.

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IBC Webinar Talks Driving Direct Bookings with Google'

Phoenix -- ILES: A Year of Learning Webinar Series is quickly gaining traction in the independent hotel space. Developed and hosted byIBC Hospitality Technologies, the next event, titled \"Driving Direct Booking with Google,\" will be held February 21 at 11:00 a.m. Led by Pablo Ruiz, Google travel vertical search specialist, the webinar will identify new ways hotels can be profitable through driving direct reservations. Ruiz will unveil some of the Google product launches for the travel world. In addition, IBC's Pamela Barnhill will discuss acquiring full guest information and driving more direct bookings. To register, click here.

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Crave Interactive Recognised as the World's Leading Guest Room Tablet Vendor.

London 14 February 2018. Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced it has been named 2018's top rated Guest Room Tablet provider by Hotel Tech Report. The award is based on data and opinions from thousands of hoteliers in more than 40 countries around the world.

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Artificial Intelligence, Blockchain, Voice, Machine Learning, And More on The Table This April

The EyeforTravel San Francisco Digital Summit 2018 (April 9-10 Hotel Nikko), just over two months away will tackle the role of emerging technologies in travel, and help travel brands benchmark their digital strategy from some of the best in the industry.

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Boutique & Lifestyle Lodging Association (BLLA) Announces new Inner Circle Club Members who have joined for 2018

Los Angeles, Valentine's Day, 2018 - It is with extreme pride that BLLA announces its newest Inner Circle Club (ICC) members. They join the association in a much-esteemed Club that already contains some of the nations top organizations. They have proven to be a force in the boutique sector and a supporter of the association. This year, they'll be joined by brands we hold in the same regard.

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ALICE Named a 2018 Best Place to Work in Hotel Tech

ALICE is excited to share it has been named a '2018 Best Place to Work in Hotel Tech' by HotelTechReport, for creating and maintaining a culture that fosters employee satisfaction along with business growth. HTR surveys thousands of hotel tech employees around the world about what it's like inside the operations of the industry's greatest technology companies. Being on this list is truly and honor and a testament to our commitment to our people.

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HelloShift Named Top Rated Staff Collaboration Platform by Hoteliers in the 2018 HotelTechAwards

Hotel Tech Report has named HelloShift 2018's top-rated Staff Collaboration Platform based on data from thousands of hoteliers in more than 40 countries around the world. Over 100 of the world's elite hotel technology products competed for a chance to win this prestigious title.

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2018 HEDNA Distribution Conference Exceeds Expectations

The HEDNA Global Distribution Conference concluded its annual event in Austin, Texas with a record number of attendees, captivating keynotes, educational sessions, interviews and engaging discussions. The overwhelming sentiment from all at the event was how relevant and important HEDNA conferences are for hoteliers to participate in if they want to stay informed, understand and compete in today's dynamic landscape.

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7 Tactics Every Digital Marketer Should Learn to Love in 2018 - mdgadvertising.comCommitting to specific digital tactics can be difficult for marketers. There are so many different approaches that it can be tempting to continuously swipe left in search of something better.

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ASSA ABLOY Hospitality Awarded Inaugural 2018 HotelTechAward for Top Rated Keyless Entry Provider

ASSA ABLOY Hospitality, developer of innovative security solutions for the hospitality industry, is announcing its win of the 2018 HotelTechAwards for Top Rated Guest Experience Tech: Keyless Entry Provider. ASSA ABLOY Hospitality has been recognized for its ASSA ABLOY Hospitality Mobile Access, a keyless entry solution that allows guests and staff to enter certain areas of a hotel, including guestrooms, with a quick swipe of their mobile device.

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Carlson Rezidor Hotel Group is now Radisson - startribune.com

Carlson Rezidor Hotel Group will change its name next month to Radisson Hotel Group in a push to embrace its marquee hotel brand and reaffirm itself as a global hospitality company. 

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GDPR - EasyJet brings data on board, but will it take off? - tnooz.com

It is estimated that 90% of the world's data was generated in the past two years, yet brands still are only using half of it. Everywhere you turn brands are claiming the status of data pioneer, hoping to be heard above the noise.

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Chinese Tourists Are Taking Over the Earth, One Selfie at a Time - bloomberg.com

One of the strongest drivers of global economic growth isn't factories or financial services or internet startups, it's what we do when we're not working. We are becoming a planet of tourists.

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Why it's time to rethink the start-up model - JLL Real Views

Now entrepreneurs seeking to use technology for social goodwhile generating profitsare disrupting the status quo and bringing a more diverse face to the industry.

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The Best Western River North Hotel sees 300% increase in Revenue with New Progressive Web App

Brewer Digital Marketing, announces the launch of Best Western River North's new website, which leverages cutting-edge Progressive Web App (PWA) technology resulting in a 300% increase in revenue and a 500% increase in room nights vs the old website.

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Vertical Booking adds more than 1000 new hotels in 2017

Vertical Booking, a recognized leader in global reservation technology, announced today tremendous growth in 2017 with the addition of more than 1000 hotels utilizing their revenue generating solutions.

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Lotte New York Palace consolidates marketing with Tambourine

The world famous Lotte New York Palace has selected Tambourine to provide marketing and digital services. Located on Madison Avenue, Lotte New York Palace was named one of the \"Top Hotels in NYC\" in 2017 according to Conde Nast Traveler. \"After an extensive global search amongst the leading hotel marketing firms, we are confident to have selected Tambourine as our marketing partner,\" said Becky Hubbard, General Manager at Lotte New York Palace. \"Their unique combination of advanced eCommerce capabilities, paired with a strong understanding of high-end luxury branding, have made them a perfect fit for our needs.\" Tambourine's services for Lotte include: Omni-channel traffic generation (search, PPC, email, social, meta) Custom, responsive hotel website design and mobile sites Programmatic Advertising & Ad Server Management Strategic branding and collateral development Photo and Video Asset Creation Ongoing SEO optimization Conversion rate optimization Reservation recovery Cross-channel ROI tracking \"We are honored and humbled to be working with one of New York's most prestigious hotels. And we are already generating exciting results thanks to an amazing collaboration with the Lotte marketing team,\" said Rafael Cardozo, President at Tambourine. \"To be entrusted with this iconic New York hotel is a privilege and we look forward to a long and successful partnership.\" About LOTTE New York Palace LOTTE New York Palace, a luxury midtown hotel on the corner of 50th & Madison, was acquired by LOTTE Hotels & Resorts on August 28, 2015. Previously, the property completed a $140 million redesign in the fall of 2013. The renovation transformed the property's premier rooms and suites in The Towers, a hotel-within-a-hotel. Additional upgrades included new lobbies, specialty suites and restaurants and bars including Trouble's Trust, The Lobby Lounge, Tavern on 51, Rarities and Pomme Palais. In addition to 30,00 square feet of updated event space, The Palace is home to private spaces located in the historic Villard Mansion that feature 19th-century interiors and are ideal for lavish weddings, events and dinners. With 909 rooms and suites, The Palace is known for unparalleled splendor, spectacular views, spacious rooms and exquisite service. Located across the street from St. Patrick's Cathedral and only steps from Rockefeller Center the hotel's world-renowned courtyard incorporates motifs from several 15th-century Italian cathedrals and has served as the entranceway to the historic Villard Mansion since 1882. LOTTE New York Palace gracefully blends the landmark Villard Mansion with a contemporary 55-story tower. Guests can reserve accommodations online at www.lottenypalace.com or contact reservations at 1-800-NY-PALACE (1-800-697-2522). About LOTTE Hotels & Resorts LOTTE Hotels & Resorts are currently in operation of 18 properties across five countries globally and have 16 more properties in the pipeline. LOTTE Hotels & Resorts have secured their brand equity by way of their award-winning Five Star properties. Their first luxury and overseas hotel from Korea's hotel brand in Russia has been in the spotlight after being recently awarded with the Prix Villegiature Awards 'Best Hotel in Europe'. LOTTE Hotels & Resorts has gained worldwide recognition for its excellent service and facilities suitable for major international events. It has also been rated as the best hotel in Korea by numerous prestigious magazines, including Conde Nast Traveler, Global Traveler, Business Traveller (Asia Pacific), and Trade Travel Gazette.

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How Voice Search Will Impact Travel Marketing - fredericgonzalo.com

Did you know that 40% of US adults use voice search per day? According to Search Engine Watch, people now perform 35 times more voice searches on Google than in 2008. Nowadays, speech recognition technology is more precisewith only an 8% error rate!  Have you also noticed that many consumers have recently bought devices that use voice searches? In fact, 2017 was the year that voice recognition truly took off, thanks to the popularity and adoption of home devices, such as Google Home and Amazon Echo. Who would say \"no\" to the ability of controlling devices with their voices and searching for content on the web by simply talking to a machine? Using our voices is indeed the most natural way to communicate. By talking to a smart phone or other device, without the need to use a keyboard or screen, we can carry out more tasks at the same time and access content more quickly and easily. Google even revealed that 38% of people talk on the phone while watching television and 23% of adults use voice search while cooking. These technological innovations and new ways of communicating and searching for content nevertheless impact companies and how they market their products and services.

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Must See Statistics for Search Engine Optimization Infographic

SEO highly valued when a business operates online. SEO is not rocket science. SEO's result based on how much time invested in research and analysis. Organic traffic on websites means a lot when operating a business online. No matter you are a startup, small business or enterprise level, you should be there on the first page of Google or any other search engine to serve the best solution. We have designed a useful infographic that helps to understand users behavior and trends. We used the stats from- Search Engine Journal

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ALICE Voted Best Concierge Software in the 2018 HotelTechAwards

Concierges from across the country and around the world voted ALICE \"Best Concierge Software\" in Hotel Tech Report's 2018 HotelTechAwards. Over 100 of the industry's most popular hotel technology brands competed for a chance to win this prestigious title. ALICE scored a perfect 100 on the 100-point \"HT score\" scale, beating out the nearest competitor by over 30 points.

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Can South Korea sustain a surge in tourism from the PyeongChang 2018 Winter Olympics? Asks GlobalData

The Winter Olympics and the Olympic Games are two of the world's biggest sporting events and consequently attract large spectator and huge audience numbers from all over the globe. Airlines and hotels benefit from increased tourist flows both international and domestic to the city where the Games are held, and so the city of PyeongChang can expect more demand and hence higher prices.

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Dusit International now accepts Alipay at its hotels and resorts in Thailand, offering more convenience for Chinese travellers

Dusit International, one of Thailand's foremost hotel and property development companies, has rolled out Alipay at its hotels and resorts in Thailand to cater to Chinese travellers who prefer to make quick and secure payments via mobile.

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Centara signs agreement with TreePay for mobile payment solution

Bangkok, Thailand -- Centara Hotels & Resorts, Thailand's leading hotel operator, yesterday signed an agreement with TreePay Co., Ltd., a specialised payment facilitator, to develop a system to allow Chinese customers to use their mobile phones to pay for accommodations and services at Centara properties. This will begin with Wechat Pay. Chinese tourists are an important market for Centara and mobile payments using apps like WeChat are extremely popular with Chinese consumers. Centara chose TreePay, a collaboration between CAT Telecom, SKT, and NHN KCP, to help it serve its Chinese guests more conveniently. Okura Co., Ltd. will be the project consultant.

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Courtyard by Marriott teams up with FC Bayern

Marriott International is proud to announce a multi-year partnership with leading European football club FC Bayern, with Courtyard by Marriott becoming the official hotel partner for Germany's most popular and successful football club. The partnership will also give the 100M+ members of Marriott's loyalty programs Marriott Rewards, which includes The Ritz-Carlton Rewards, and Starwood Preferred Guest (SPG) access to once-in-a-lifetime, football experiences through Marriott Rewards Moments, as well as SPG Moments. The experiences will include exclusive access to Bayern's domestic and European matches, and VIP match-day hospitality in the Courtyard by Marriott Suite at the Allianz Arena.

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Outstanding Hospitality Advertising, Digital Marketing, Public Relations to be Honored at Adrian Awards Gala

The Hospitality Sales and Marketing Association International (HSMAI) has named the Gold Winners of the 2017 Adrian Awards, which honor innovative and inspiring best practices in advertising, digital marketing, and public relations in hospitality. Platinum and Best of Show winners will be unveiled at the HSMAI Adrian Awards Dinner Reception and Gala on February 20 at the New York Marriott Marquis.

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NAVIS Ends a Record Year of Client and Company Growth and Notable Industry Recognition

NAVIS, the leading provider of sales and marketing technology solutions for the hotel, resort and vacation rental industry, today announced that 2017 was a banner year for client acquisition, product innovation, partner integration and new market expansion. The company was also top-rated by the prestigious Forbes Travel Guide for their reservations services.

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Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

Intelity, designated as the Official Forbes Travel Guide Mobile and In-Room Technology, was named a 2018 TechOvation Award Semi-Finalist by Hospitality Technology Next Generation (HTNG) this week. The award program recognizes companies for innovative products new to the marketplace from 2017 or coming in 2018. Intelity is one of 10 semi-finalists vying for this top honor. Intelity's Voice Request video submission was ranked among the Top 3 \"Most Liked\" by the public. Semi-finalists will present their products at HT-NEXT on March 14. A judging panel will select three finalists, and the audience will then vote for the 2018 TechOvation Award Winner.

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Making the Most of Briton's Habitual Dining Patterns

This is because 25% of consumers eating out have stated that they choose a restaurant because they \"regularly go there.\" This equates to an incredible 2.8 billion visits per year in Britain alone.

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Introducing 360a for your luxury venue

It's 2018. Looking for new ways to attract customers to your venue 24/7? Have a venue to show off? Have facilities to hire? Run a luxury hotel?

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Urgo Hotels & Resorts Selects Aptech's Enterprise Financial Systems for 42 Properties

Aptech Computer Systems announced Urgo Hotels & Resorts selected its Execuvue Hospitality Business Intelligence, Targetvue Budgeting and Forecasting and PVNG Enterprise Accounting Systems. Aptech will automate data gathering, performance reporting and analysis, and accounting for Urgo's portfolio of properties. Aptech is the leading provider of business intelligence, budgeting and forecasting, and enterprise accounting hotel software systems. Click here for more on Aptech's products and services.

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Data accuracy biggest barrier to personalisation for hotel and travel marketeers

A survey from Travel Technology Europe reveals that many hotel and travel companies want to embrace greater personalisation in their marketing but are being held back by data accuracy issues.

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Wynn Resorts CEO Steps Down

The Board of Directors of Wynn Resorts reluctantly announced today that it accepted the resignation of Steve Wynn as CEO and Chairman of the Board of Directors. The board has appointed Matt Maddox, currently President of the Company, as its CEO, and Boone Wayson as Non-Executive Chairman of the Board of Directors, effective immediately.

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Moxy Debuts in Japan with Playhouse Party, Reliving Japanese Fun Through Different Cultural Eras

Provocative, confident and cheeky Marriott International's bold experiential brand, Moxy Hotels, created the ultimate 'playhouse' at the Moxy Tokyo Kinshicho to celebrate the debut of the brand in Japan. Inspired by subcultures of play in Tokyo, the party showcased the costume, gaming and underground music culture that are the iconic lifeblood of the city. Attended by more than 350 guests, the opening party saw the likes of Japanese TV personality Maggy and celebrity DJs Kaori, Yuka Mizuhara and Alissa Ueno.

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The Ritz-carlton Brings Destinations To Life Through One-of-a-kind Cultural Experiences With The Evolution Of #Rcmemories

CHEVY CHASE, MD -- The Ritz-Carlton is excited to launch its latest brand initiative, #RCMemories, to further draw guests into their destinations through unexpected moments and unique programming. What started as a way for guests to organically share memories, is now a way for The Ritz-Carlton to help create memories through a collection of distinct experiences. Curated by the Ladies and Gentlemen of The Ritz-Carlton across the brand's portfolio and inspired by the surrounding locales, #RCMemories connects guests to local culture by featuring a destination's taste, scent, sight or sound.

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Wyndham Grand Brings Family Time Back with Reconnected

PARSIPPANY, N.J. -- Wyndham Grand is changing the way we think about family vacations challenging kids and parents to achieve the seemingly impossible: putting the phone away. The upscale hotel brand is piloting Reconnected, a Wyndham Grand Family Experience a program addressing the dire need for quality time over screen time. While most family travel programs separate parents and kids, Reconnected enables imaginative play time together. Be it building the ultimate blanket fort, creating shadow-puppets or taking a literary adventure with The Nocturnals: Mysterious Abductions, this new offering reminds families to slow down and enjoy time together.Created in collaboration with the Food Network Chef Duff Goldman; a Fort Architect; and The Nocturnals author Tracey Hecht; Reconnected combats the negative effects of smartphones on families by creating experiences that allow families to be truly present. 54% of kids think their parents check their phones too often and 32% say they feel \"unimportant\" when parents are distracted by their phones. And vacations are no exception Wyndham Grand hotels have seen families bring up to three devices per person on trips. \"Vacations are all about memories, but it's hard to be in the moment when our phones are within reach - and we're all guilty of just checking for that one text or email,\" said Noelle Nicolai, Wyndham Grand's Resident Reconnector. \"Reconnected is an escape from the pull of technology and everyday distractions, a chance to press pause on the moment and simply celebrate being together.\" Reconnected encourages families to play together by providing all the tools they need to create a one-of-a-kind adventure: Lock Down that Phone! Upon check-in guests are given a timed lock box for their mobile device(s) enabling them to set a timer for uninterrupted play. Take the distractions away and create true memories, instead of fleeting Instagram stories. Build an Epic Blanket Fort Award-winning architects Ben Pell and Tate Overton (of PellOverton Architects) applied the principles of architectural design to the tried-and-true playtime essential: blanket forts. The result is an official blueprint for the ultimate in-room blanket fort, combining special toolkit materials only found at Wyndham Grand with elements of the hotel room, giving kids the keys to their own imaginary kingdom complete with options for a royal castle, magical schoolhouse, or cozy cave. Go on a Nocturnal AdventureBedtime stories are an important part of the hotel experience for families with children and a perfect alternative to screen time. That's why Wyndham Grand's young guests will receive a backpack full of activities - including The Nocturnals: Mysterious Abductions, an imaginative middle-grade book by Tracey Hecht that focuses on the unlikely friendships of The Nocturnal Brigade and solving mysteries. Families will be inspired to create their own adventures in the room just like the three friends do in The Nocturnals bringing a whole new dimension to reading as the shared center of family entertainment. Join the Bedtime Brigade Famed Ace of Cakes Chef Duff Goldman has developed an ultimate s'mores recipe only available at Wyndham Grand. Other s'mores inspired treats and cocktails for mom and dad will be available through a special expanded Bedtime Brigade menu. Take a REAL Photo (It'll Last Longer)Guests receive an Instax camera upon check-in, proving that memories can still be captured even when smartphones are out of the picture. Snap a photo - the analog way - with this instant, still camera. By the end of the trip guests will have a stack of real photos to remember their Reconnected experience. Stories in the Palm of Your HandBring the magic of The Nocturnals to life from the palm of your hand. Utilize the Shadow Puppet How-to Guide and flashlight for hours of imaginative story time. Pilot hotels include family-centric destinations such as Wyndham Grand Clearwater Beach; Wyndham Grand Orlando Bonnet Creek; Wyndham Grand Chicago Riverfront; Hotel Galvez, a Wyndham Grand Hotel; and The Mills House Wyndham Grand Hotel. Families can trade in their phones for forts and family time starting on February 23rd, 2018, at participating hotels. Because family time is priceless, Reconnected is available at a 5% discount off best available rate through September 3rd, based on availability.

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Planning travel on the go just got easier with Google

Planning a trip involves lots of searching for flights, hotels, things to do, itineraries and more. The process is often cumbersome because we have to use multiple tools to gather everything we needespecially on a mobile phone.

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North America's largest data summit for the travel industry to take place in three weeks in Miami

The Smart Travel Data Summit North America 2018 will be a two-day celebration of fiery innovation, and will provide the perfect platform for your business to adapt and be ahead of the curve, as well as learn and network with 150+ senior data RM, product, & marketing executives.

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\"The Suite Life by sbe\" Unlocks an Uber-Luxury Miami Experience Only sbe Can Deliver

MIAMI -- South Beach icon and leading international hospitality group, sbe is redefining how to experience Miami through the introduction of \"The Suite Life by sbe,\" a bespoke luxury program that takes its 360-degree lifestyle hospitality approach to new heights. Starting February 5, 2018, this exclusive sbe program unlocks Miamiwith access and service that only sbe can deliver, beginning the moment a guest chooses a Suite Life package at either the iconic Delano South Beach or the celebrated SLS South Beach. From there, Suite Life guests can experience Miamiby water via a luxury cruise with VanDutch, and be spoiled with in-room check in and a personalized mini-bar by Proximo, all while enjoying best-in-class suite accommodations at two of Miami's most luxurious hotels, a 24-hour Experience Connoisseur providing VIP access to over 20 sbe culinary and entertainment venues, as well as insider experiences with over 10 highly-coveted brands, including Away, BMW, Hampton Suncare, JetSmarter, Lavazza, Peroni, Perrier-Jouet, evian, and Whispering Angel.

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Nissan's new Japan hotel takes automation to a new level | cnn.com

Japan already has the world's smartest toilets, but now there are smart shoes, furniture and accessories.You might remember Nissan's 2016 marketing maneuver, when the Japanese carmaker introduced a line of self-driving chairs that could autonomously glide together using cameras and sensors.This time, the auto innovators have taken aim at traditional hospitality and everyday objects.

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EyeforTravel Webinar: Learn How Heathrow Airport, Melia Hotels and Dutch Railways Leverage Technology & Data to Create Seamless Customer Experience

Today's customers can book a hotel, a surf lesson and flights on their phones, laptops, tablets and even over voice command! Travel brands really need to focus on the channel preferences for each customer to ensure sales and services are tailored to keep customers coming back!

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Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

When the Hotel Beacon completed its most recent upgrade it wanted a way to fulfill guest requests fast. The busy 278-room Upper West Side property installed Guestware to seamlessly connect guests with hotel team members to improve the guest experience. The result today is higher TripAdvisor scores and a new ranking in the top 60 best NYC hotels.

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Magnuson Hotels offers easiest and most economical rewards platform for customers

Magnuson Hotels, America's fastest growing brand and the world's largest independent hotel group, recently announced the launch of their new Magnuson Rewards loyalty program. Giving members a $25 Amazon.com gift card for every 10 nights they stay; the move away from the traditional points structure has prompted many other hotel chains to follow suit.

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Future of Hospitality 2018 Research Report Published by MicroMetrics

MicroMetrics' The Future Of Hospitality 2018 Research Report has been published. The research report is designed to showcase crucial upcoming technological trends in hospitality.

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How is the Hospitality industry leveraging Artificial Intelligence to provide an awesome User Experience?

In the 21st century, industries that remain adamant about integrating new technologicalrevolutions are most likely to regress in their course of development. Businesses across the globehave realized how important it is to include contemporary digital technology to drive constantgrowth and revenue. The last decade has seen incredible innovations and breakthroughs in thelandscape of digital solutions. One of such compelling technologies is Artificial Intelligence(AI).

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Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

Leading hospitality operations platform ALICE has been selected by Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, to power operations for their portfolio of 147 properties. Uniting all eight of Grupo Posadas' hotel brands with a robust technology platform will support and improve standardization of operations across the group and provide for insights from guest request and staff performance data only possible at scale. This partnership with Grupo Posadas' 147 properties is the largest client partnership for ALICE to date - one which Grupo Posadas is committed to increasing to 300 properties by 2020.

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ProfitSword Taps Plan A PR & Marketing as Agency of Record to Support New Market Growth Initiative

Plan A PR & Marketing, Inc., a full-service PR, marketing and communications firm specializing in the global B2B hospitality sector and related industries, has been selected as the Agency of Record (AOR) for ProfitSword, LLC, an industry leading provider of business intelligence solutions that are designed to streamline the business decision-making process and enhance profitability for hotels, resorts, senior living facilities and other vertical markets.

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Eight more robot-staffed Henn na Hotels across Japan - japantimes.co.jp

Travel agency H.I.S. Co. is eyeing an ambitious plan to build eight more android-staffed Henn na Hotels in addition to the one it opened in Tokyo's high-end Ginza shopping district on Thursday.

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Ace Hotels launches new Sister City brand

Ace Hotels new brand Sister City is set to launch in New York in autumn of 2018. But what form will this brand take? The hoteliers have been keeping their cards close to their chest about what Sister City will offer, so details are as yet unclear. Here is what we know so far.

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Travelers Prefer to Pick and Choose Hotel Services according to GO Group Survey

Sixty-six percent of GO Group survey respondents said they would prefer to pick and choose hotel services and pay accordingly rather than have one bundled price with charges for services not used.

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Choice Hotels Completes Acquisition Of WoodSpring Suites Brand And Franchise Business

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, completed its acquisition of the brand and franchise business of WoodSpring Suites, an extended-stay lodging brand, from WoodSpring Hotels LLC. The acquisition was announced on December 18, 2017, and adds nearly 240 extended-stay hotels in 35 states to the Choice Hotels portfolio, creating an extended-stay portfolio of more than 350 properties with existing brands, MainStay Suites and Suburban Extended Stay.

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Meet the man trying to book your next cheap hotel room in Southeast Asia | cnbc.com

Just over a year ago, Justin Giovanni's hotel in Surabaya, Indonesia was running at 30 percent occupancy and his staff struggled with employing technology.

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China Expecting A Record-breaking Spring Festival | tourism-review.com

Chinese people are preparing for the upcoming Spring Festival or the Chinese New Year. It is expected that many will be on the move, as the current economic trend favors travelling. According to Ctrip, a Chinese travel agency, approximately 6.5 million Chinese tourists are going to travel abroad during the holidays.

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Millennial travellers spend less on hotels, says Emaar Hospitality CEO | arabianbusiness.com

There is an increased demand for mid-market hotels in Dubai, as more travellers are spending less of their budget on accommodation, according to the CEO of Emaar Hospitality Olivier Harnisch.

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A Room (or a Ryokan, Yurt or R.V.) With a View | NYtimes.com

Vacation lodging used to mean a room with four walls in a hotel or motel. Today travelers are increasingly seeking and easily finding accommodations that allow them to be more in tune with their surroundings, be it a forest, a beach or a house designed by Frank Lloyd Wright.

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Service Launches for Hotels, Saving Travelers Money After Booking

Service, a technology startup that automatically secures compensation for travelers, today announced the expansion of its products with the launch of a hotel offering. Service for hotels uses automated, proprietary technology to search travelers' inboxes for upcoming hotel reservations, then monitors the rate for price drops, automatically rebooking users in the exact same room at the lower rate.

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What hotel renovations reveal about hotel trends | constructiondive.com

A hotel renovation has a unique end goal generate enough appeal so potential guests want to take up residence, whether that's for a day or a week or more. The major hotel chains are refreshing their units with a wide array of features and amenities patrons now expect, like work spaces, upscale retail shops and keyless room entry.

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The Right Way to Order Room Service at a Hotel | nytimes.com

Room service is often the last refuge of business travelers, and an overpriced, under-seasoned option for travelers without many options. According to Martyn Nail, the executive chef of Claridge's hotel in London and author of the recently released \"Claridge's: The Cookbook,\" \"the food you get isn't necessarily a reflection of who prepared it,\" he said. \"There's an art to ordering room service.\" He has a few tried and tested ways to make sure every room service meal is a good one.

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Growth and change: The shifting luxury travel market

High growth rates in the luxury travel market: according to the ITB World Travel Trends Report 2017/2018 (www.itb-kongress.de/en/ELIBRARY/Publications/Studies/) high-end travel accounts for seven per cent of the market and annual growth is in double-digit figures. Luxury travel is booming, while general attitudes towards this market are changing. Affluence is no longer defined by glitter and exhibiting wealth. Non-material forms of luxury are replacing status, and values such as self-discovery, personal experiences, authenticity and time are becoming more important. These challenges, as well as the opportunities, concern the industry and from 7 to 11 March 2018 will be key topics at ITB Berlin.

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S'well and Marriott International's Element Hotels Join Forces to Help Travelers Get on the Road to Wellness in 2018

Marriott International's eco-conscious longer-stay brand Element Hotels and S'well, the fashionable, reusable hydration accessory company, are launching a national partnership, which will be activated at all 26 Element Hotels in the United States. Together, Element Hotels and S'well will be inspiring guests to make a positive impact and mindful choices for the environment and for themselves.

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We're Glad These Hotel Trends Died | cntraveler.com

And we hope those gross bedspreads stay buried. It wasn't long ago that many hotels felt... generic, with thin, grimy bedspreads, minibars filled with Jack and Jim, and something that passed for art on the walls. Thankfully, even the most budget-conscious places have worked to upgrade the overall experience. We're prone to nostalgia like anyone else (ice machines, anyone?) but these are the five hotel trends that we're glad to see gone (and what they've been replaced with).

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Agilysys' Lodging Management System Adds Mobile Housekeeping to Help Customers Increase Productivity and Maximize Revenue

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced new mobile housekeeping capabilities in the latest release of its Lodging Management System (LMS). In addition to Mobile Housekeeping, LMS 7.4, announced during G2E in October of 2017, includes a wide range of new industry-leading features and add-on functionality that will enable operators to improve operational efficiency and drive revenue.

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Are Amazon, Apple, Google and Microsoft falling behind Chinese voice tech?

Unique dynamics make China a perfect laboratory for developing and deploying voice technologies. This is propelling local players, principally Baidu and iFlytek, to become world leaders finds EyeforTravel's new Can Voice Change the Way We Travel? report.

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Gomingo Invites hotels to Join Sharing Economy

Gomingo is a holiday accommodation booking platform for Hotels, Apartments, Villas and other lodging, joining all types of accommodation with the sharing economy on an OTA market.

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January

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Participate in HFTP's Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is currently accepting applications for participants, judges and mentors for Entrepreneur 20X (E20X) at HITEC Amsterdam. Those who wish to participate in the European version of E20X can apply online; startups can apply here, and mentors and volunteers can apply here. E20X Amsterdam, a pre-conference event, will take place at 14:30 on Wednesday, 11 April at the RAI Convention Center in Amsterdam.

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APM Launches Flagship Hotel Brand \"Zazz Urban\" in Bangkok

Asia Prestige Management Limited (APM), a driving force of change in property investment and hospitality management, announced the launch of Zazz Urban Bangkok, a 48-room green-inspired urban oasis themed boutique hotel in the heart of Bangkok, Thailand.

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HVS Announces New Spa & Wellness Partnership

HVS and spa-and-wellness consultancy Mackman ES have formed an alliance in the United States to fill the need for comprehensive, future-driven, spa-and-wellness valuation, feasibility, and strategic planning. \"This alliance offers the hospitality industry advanced, one-of-a-kind client solutions in the rapidly evolving spa-and-wellness space, and HVS divisions worldwide can tap into this expertise as needed. This relationship also fosters an inclusive understanding of spa and wellness through industry insight with an emphasis on the significance of wellness in hospitality and its future value and growth,\" said HVS Americas' President, Rod Clough, MAI. The global wellness real estate market represents one of the fastest-growing wellness sectors, having risen 19% from $100 billion in 2013 to $118.6 billion in 2015. Wellness tourism continues to surge at a reported $563 billion, in addition to $99 billion in global spa business, according to the Global Wellness Institute; moreover, wellness real estate is expected to rise to from $134 billion in 2017 to $180 billion by 2022, contributing to a $3.72-trillion global wellness market. [1]HVS has appointed Mia A. Mackman as HVS Director of Spa & Wellness Consulting to lead the spa-and-wellness aspects of its consulting engagements that require in-depth spa-and-wellness expertise. \"We are excited to back the expanding hospitality/spa-and-wellness landscape together, with a view on the future of hospitality, investments, and growth. The evolution we have seen in recent years makes this a well-timed advantage for HVS clients seeking to succeed in this unique and transforming space\" said Mia Mackman, founder and principal of Mackman ES. Thousands of hotel owners, developers, investors, lenders, management companies, and public agencies around the world rely on HVS to support confident, informed business decisions. This alliance is a part of HVS's commitment to excellence and unrivaled hospitality intelligence, prepared to meet the demands of a changing market.Mackman ES is a future-driven, spa-and-wellness consultancy with over 23 years of industry experience and a global network of resources and associates dedicated to providing objective, intelligent, intuitive, and leading-edge spa-and-wellness expertise.

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Are you ready for #BookDirect day?

On February 7th 2018, hoteliers and vacation rental owners alike are coming together to mark the inaugural #BookDirect day - in style.

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Hilton Grand Vacations Will Open its First Timeshare Resort in Japan

ORLANDO, Fla. -- Hilton Grand Vacations (NYSE:HGV) announces its real estate purchase from Hilton (NYSE:HLT) including existing buildings and land for development within the Hilton Odawara Resort & Spa, located in the Kanagawa Prefecture, Japan. The purchase marks Hilton Grand Vacations' second announced project in Japan and will be the first resort to open in the country. Adding to the existing properties, HGV plans to create timeshare units with ocean views on the purchased land.

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Italian town Ollolai sells $1 homes to lure new residents

Ever dreamed of owning a home in a pretty Italian village? The news you've been waiting for has finally arrived.You can now buy one for just over a dollar.Ollolai, a destination in the mountain region of Barbagia on the Mediterranean island of Sardinia, is selling hundreds of abandoned homes for just 1 ($1.2).It's not the first Italian town to try the gimmick, but it seems to be the first to live up to the promise. It's also got the beauty and history needed to draw people in.The real estate bonanza comes with a catch, though. The 200 stone-built dwellings up for grabs are in poor condition and buyers must commit to a refurbishment within three years -- which will likely cost about $25,000.Behind the sell-off is a plan to rejuvenate a community at risk of becoming a ghost town. In the past half century, Ollolai's population has shrunk from 2,250 to 1,300, with only a handful of babies born each year.

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Inside Sweden's new floating hotel - cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere.ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights.The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy.ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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A New Landmark for Creative Minds - Kafnu Taipei Launches

Singapore-based Next Story Group is launching Kafnu Taipei, its first outpost in Taiwan, at No.101, Section 3, Minsheng East Road. A 360a lifestyle space holistically designed to encourage creatives and entrepreneurs to thrive both professionally and socially, Kafnu Taipei blends the five elements of living, work, play, learning and rest in its design and ethos to create a dynamic ecosystem which fosters peer exchange, advice and innovation.

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Hilton And American Express Celebrate New Co-branded Credit Cards With Special Bonus Offers And Experience

Hilton and American Express celebrate the launch of the upgraded Hilton Honors American Express co-branded credit card portfolio with the announcement of special bonus offers for consumers and small business owners who sign up for the newly available cards. The four Card portfolio - the no-annual-fee Hilton Honors American Express Card, the Hilton Honors American Express Ascend Card, the Hilton Honors American Express Business Card and the Hilton Honors American Express Aspire Card - reflect the benefits and value consumers and small business have asked for, delivering the most rewarding Hilton Honors credit cards ever.

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Historic Hotels of America and Historic Hotels Worldwide Participates with Peter Greenberg Worldwide on Hotels with a Past Series

Historic Hotels of America and Historic Hotels Worldwide are participating with multiple Emmy Award-winning producer and Travel Detective television host, Peter Greenberg for the Hotels with a Past series. Hotels with a Past is a Peter Greenberg Worldwide featured video that highlights and reveals the untold stories of the world's most iconic hotels. Peter Greenberg and his expert correspondents go inside historic hotels to uncover the stories and bring a whole new understanding and awareness of these grand icons, where the past, present and future converge.

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Digital PR Firm Flies Content Creation Drone Flights For Resorts & Hotels

Brand-News-Team, Inc., a digital communications and public relations firm, has launched a service aimed at capturing cinematic-quality drone content of a destination's key features and amenities. \"We are brand storytellers who have mastered drone technology and the complex F-A-A regulations for legal commercial flights. We love bringing back cinematic-quality content for clients. We understand the tourism industry as we have led national PR campaigns for large events and resorts,\" said Brand-News-Team President Roger Rosenbaum. Brand-News-Team is made up of former award-winning photojournalists and producers. \"We shape, create and distribute stunning visual branding whether it's underwater, on the ground or in the sky,\" said Rosenbaum, who is an Emmy-nominated producer. The firm uses state-of-the-art drone technology to capture high-dynamic-range (HDR) photos and 4K ultra high definition video. https://vimeo.com/199693422 \"The F-A-A requires any flights for commercial purposes be operated by a licensed drone pilot. Minimizing risk and maximizing creativity is what sets our aerial drone content creation services apart,\" said Rosenbaum Brand-News-Team has a federal waiver allowing the company to fly at night in certain circumstances. \"Nighttime content can really bring a property to life and draw potential guests to book stays,\" according to Rosenbaum. Roger Rosenbaum will be presenting a seminar on drone content creation for the tourism industry at the 2018 I LOVE NEW YORK Empire State Tourism Conference in April. https://www.nystia.org/events-pages/estc

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dormakaba and OpenKey Partner For Mobile Access at AMResorts

dormakaba, the provider of Saflok and Ilco electronic locks, announced it has partnered with OpenKey, the industry standard for keyless mobile entry to deliver mobile access at an AMResorts property. dormakaba and OpenKey first established a Preferred Partnership in February 2016 to provide fast, efficient installations of hospitality Mobile Access systems. Most recently, the partnership resulted in a mobile access solution at the AMResorts AAA Five Diamond property, Zoetry Paraiso de la Bonita Riviera Maya, in Mexico. Click here to download the mobile access implementation white paper. For more information on dormakaba electronic hotel locks, click here.

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HSMAI Region Europe's first Curate events

Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and educational programmes that will be introduced by the association through a uniquely facilitated Curate an HSMAI Executive Insights Forum event that will be held twice a year. It is a singular opportunity to connect with contemporaries around emerging issues and growing trends resulting in invaluable insights that can help them and their companies lead through the most critical business concerns that the industry is and will be dealing with.

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Unique partnerships and new app when Scandic launches new loyalty program

A brand new app, better benefits, exciting new partnerships, more ways of spending accrued loyalty points a lot of things are new when Scandic Hotels re-launches the Nordic region's largest loyalty program in the hotel industry.

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New competition offers UK hotels a chance to rebrand free for one year

Following extensive success with their brand membership platform overseas, the US's fastest growing hotel chain, Magnuson Hotels, is launching a range of brand membership opportunities tailored for the UK hotel market.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2018

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2018 Americas Board of Directors and Executive Committee. The board comprises a diverse range of executives from a representative mix of HSMAI members.

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Nordic Choice Hotels Celebrates Milestone in Security Innovation with Implementation of ASSA ABLOY Hospitality Mobile Access at Multiple Properties

ASSA ABLOY Hospitality, the global leader in hospitality security technology, announces the implementation of its Mobile Access keyless entry to more than 3,000 rooms at six Nordic Choice Hotels properties in Stockholm, Sweden. The groundbreaking multi-property upgrade encompassed Clarion Hotel Stockholm, Quality Hotel Globe, Clarion Hotel Amaranten, Hobo, Clarion Sign and Quality Hotel Friends. Officially going live at Nordic Choice Hotels' annual Winter Conference in Stockholm on January 19, more than 2,000 attendees used Nordic Choice Hotels' mobile application with ASSA ABLOY Hospitality Mobile Access to check in and use their smartphone as a room key.

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Vizergy Enhances TargetingHub A game changing platform that identifies target prospects based on your guest history through multiple data interfaces, so hotel marketers can deploy smarter marketing c

TargetingHub expands the functionality of the Vizergy Marketing System (VMS) by allowing clients to easily integrate PMS and POS data with various marketing databases such as Salesforce and IBM's Watson Campaign Automation in one central platform. These interfaces allow customers to seamlessly analyze customer data, launch strategic marketing campaigns and measure results, all within one system.

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Greater control with new features in your Ads Settings | google.com

Building the tools that provide transparency and control over your data has always been a top priority for us. On the ads front, we've evolved our tools over the years to help you shape your ads experience. We launched a single dashboard for ads controlsoriginally named the Ads Preferences Manager, now Ads Settingsin 2009, Why This Ad in 2011, Mute This Ad in 2012, and then folded these into your central data controls hub: My Account.

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Inside Sweden's new floating hotel | cnn.com

A good vacation is an escape from the everyday and this upcoming resort in the Swedish Lapland, couldn't be further from normal life -- it's literally floating on a river in the middle of nowhere. ArcticBath is a new hotel adrift on the Lule River in the Scandinavian north -- a glacial haven of snow-tipped forests, world-class fishing, amazing wildlife and the Northern Lights. The resort is from the team behind the region's acclaimed Treehotel -- the quirky brainchild of owners Britta and Kent Lindvall, situated amongst the forest canopy. ArcticBath will offer a similar mix of luxury and nature -- inspired by the wild, stunning Swedish surroundings.

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Tourism Industry May Benefit From Blockchain Application | tourism-review.com

As far as identity verification and luggage tracking goes, it has a great potential in modern tourism industry. The blockchain applications seems to have a lot to add in the process of verifying the traveler's identity, as well as simplifying and improving luggage tracking. The blockchain is the technological infrastructure that was behind the launch of bitcoin in 2009. At its core is a highly encrypted P2P network that stores information as a database, but in the blockchain each node in the network saves a complete copy of the record book. This system prevents the data from being altered by only one of the parties, which guarantees that they maintain their integrity and that it is practically impossible to hack them. The blockchain technology together with the mobile and biometrics, can put an end to inefficiency and the traveler's frustration, that has been caused until now by the use of disconnected and outdated systems.

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78% Of Frequent Travelers Prefer Customized Offers | tourism-review.com

Frequent travelers visiting hotels regularly love being rewarded for their loyalty with personalized and unique experiences, rather than accumulating points through a system or any other popular and common offer. Culture and gastronomy are some of the most valued and well received themes, although Spanish guests more prefer night activities. According to the Wanup Loyalty Club, 77.9% of travelers will often request their hotels' loyalty clubs for personalized benefits before considering any other type of offer. Wanup assures This is reflected in the First Study on the Frequent Traveler Preferences prepared by Wanup, with the sector specific support of the Technological Hotel Institute (ITH).

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Jumeirah Group launches a new hotel experience for the curious traveller, Zabeel House by Jumeirah

Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, today announced the launch of Zabeel House by JumeirahTM. This exciting second brand from Jumeirah Group, which already operates the award winning luxury Stay DifferentTM brand, has been created in response to the continuing and growing travel trend for exploration and enrichment through travel experiences. Zabeel House by JumeirahTM will have a strong appeal for this increasing segment of travellers, from across a broad demographic, who want to connect meaningfully with their travel destinations.

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HFTP Launches Certification Advisory Program (CAP) to Benefit CHAE and CHTP Applicants

International association Hospitality Financial and Technology Professionals (HFTP) recently introduced its new Certification Advisory Program (CAP), which is designed to provide guidance to Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP) applicants.

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New Edition of Planning and Control for Food and Beverage Operations Textbook Reflects Industry Trends, Technology Updates

The ninth edition of Planning and Control for Food and Beverage Operations is now available from the American Hotel & Lodging Educational Institute (AHLEI). Written by Jack D. Ninemeier, Ph.D., this essential management textbook introduces readers to the control processes used to reduce costs and increase efficiency in food and beverage operations in restaurants and hotels. The book explores how planning and control functions can help operations work smarter, compete for greater market share, and provide value to guests.

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HSMAI Washington DC Chapter Event Will Feature How to Create a Winning Business Case

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, Developing and Presenting a Winning Business Case, Feb. 15 at the Washington Marriott Wardman Park hotel, with acclaimed business coach and trainer Bob Anderson demonstrating how to create an action plan that identifies and addresses crucial hurdle points that can derail a sale.

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New Guide Outlines Strategies for Building Thought Leadership, Influence and Market Leadership

We have entered an age where leadership matters more than ever thought leadership, to be exact. Building trust, credibility, awareness, and influence to increase profits is more than just a goal of most CEOs and executives. It's also the topic of a new guide from the leading travel and hospitality technology marketing agency, Puzzle Partner. The firm recently published \"Thought Leader - Market Leader\" developed to help brands become a sought-after source for information that leads to new business opportunities, stronger relationships, sales enablement and more.

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Top 10 Must-Have Hotel Technologies in 2018

According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. Studies validate that dynamic shifts in the hotel industry are taking place in 2018 with the dominance of digital and mobile. It is safe to say that hotel success and technology go hand in hand and hotels must step up their \"technological game\" if they hope to differentiate themselves and engage with guests. Being ahead of the curve will not only increase your profits, doing something new will get you extra exposure, drive loyalty and bring in new guests.

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Hilton's Collection Brands Launch Major Expansion in 2018 with Lineup of Impressive Independent Hotels

Hilton's (NYSE: HLT) collection brands continue to make their mark on the world, kicking off 2018 with more than 75 hotels in the combined Curio Collection by Hilton and Tapestry Collection by Hilton pipeline. 1

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Why Human Hotel Live Chat is Better Than Chabots

PARSIPPANY, NJ -- If you were to call a hotel, which would you rather get: an automated system that spent fifteen minutes and eight side menus to get through without resolving your problem, or an actual person who can help you immediately?

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Mandarin Oriental, Hong Kong Encourages Digital Wellness In The New Year

HONG KONG, 25 January 2018 The award-winning Mandarin Oriental, Hong Kong introduces the Digital Wellness Escape, a luxurious retreat designed to encourage guests to embark on a digital escape from constant connectivity and focus on their wellbeing.

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Concierge Connoisseur Karen Clancy Joins ALICE in Building a World-Class Concierge Technology Sales Team

ALICE, the hospitality industry's leading operations technology, welcomes Karen Clancy, as Senior Sales Executive of the Pacific Northwest and Hawaii.

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Digital-strategy for a modern hotel

It is impossible to imagine today's hospitality industry without technologies that are unceasingly invented and implemented in the world. The modern hotel lives up to the new rules of competition for guest attention. In order to lead and enjoy stable demand, it is necessary to keep up to date, which means using the latest digital tools in your service. What kind of services? The building a digital strategy for your hotel should be started with this very issue.

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Young Hoteliers Summit 2018 - Eyes on the Future: Following the Momentum of Growth

The Young Hoteliers Summit (YHS) was initiated by students of ecole hoteliere de Lausanne in 2010. It has since taken advantage of its position as the most influential student-organised hospitality summit on a global scale, attracting both students and industry professionals. Last year, YHS welcomed more than 300 students from 40 hospitality schools in 19 different countries to the summit to \"tackle the Challenge of Conventionalism in the Hospitality Industry\". During workshops, the attendees discovered new insights as well as unusual point of views on hospitality related topics, and, most of all, were able to learn from one another.

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AHLA President Lugar Highlights Hotel Industry Economic Impact on Nation's Cities at U.S. Conference of Mayors

American Hotel & Lodging Association (AHLA) president and CEO Katherine Lugar today pledged to partner with U.S. mayors to strengthen communities, build a modern, dynamic workforce, and give travelers world-class experiences in their cities.

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HFTP Chapters Offer Regional Education for Hospitality Finance and Technology Professionals

Several chapters of Hospitality Financial and Technology Professionals (HFTP) have banded together to curate and host regional, educational conferences in 2018. HFTP's regional conferences showcase the many advantages of HFTP membership, and provide continuing education and networking opportunities to hospitality professionals in the area. To date, two HFTP regional conferences have been scheduled in areas across the United States.

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The Ritz-Carlton Yacht Collection Celebrates Keel Laying Milestone for Inaugural Luxury Yacht

In accordance with longstanding maritime tradition, The Ritz-Carlton Yacht Collection recently celebrated the milestone keel laying of its inaugural yacht at the Hijos De J. Barreras Shipyard in Vigo, Spain. Representing a unique first for a luxury hotel operator, The Ritz-Carlton Yacht Collection brings the brand's legendary service to the seas with a bespoke yachting experience and today, drew one step closer to its anticipated launch in Q4 2019.

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Hilton Garden Inn Kicks off 2018 with New Hotels in the U.S. and Europe As it Continues Expansion of Revamped Design

The new year brings new hotels - including those featuring the revamped design - for Hilton Garden Inn, the award-winning, upscale brand fromHilton (NYSE: HLT). Following a successful 2017 with global growth that averaged nearly one new hotel opening per week, the brand, known for offering a bright and inviting atmosphere with warm, sunny service, is kicking off 2018 with four new properties.

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Wouldn't it be great if we knew all our guests in the way a general manager knows his regulars?

That was the dream of Arlette Gilbert and her team at Dutch hotel and restaurant chain Bilderberg.

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Stay informed with SALTO's new Hospitality Blog

Since 2001, SALTO has been delivering state-of-the-art, wire-free and keyless electronic access control solutions. We've established a strong presence in the hospitality industry, in particular. Our focus on serving the specific needs of hospitality has included an emphasis on how access control and electronic lock solutions can improve the guest experience, hotel management, design, security and reliability.

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SpaSoft Unveils Latest Version of Spa & Activity Management Solution

STOWE, VT January 24, 2018 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, announced today the general availability of the latest release of the SpaSoft Spa and Activity Management Solution. SpaSoft version 6.5 leverages a new technology and development platform to enhance the overall system performance as well as allow for a faster and improved user experience. These technology updates allow SpaSoft to continue to scale and grow to serve the ever-changing needs of the spa industry. Performance and user experience enhancements Advanced reporting engine Customizable dashboard landing page Enhanced scheduling and booking of group classes Additional integration to Casino Systems \"This new version positions SpaSoft to continue to lead the industry in providing the most comprehensive spa-specific solutions for the world's top hotel and resort spas,\" commented Michelle Young, Vice President of Sales and Marketing. \"With these enhancements, we will be able to quickly respond to industry trends, customer requests for innovation and integration.\" SpaSoft offers more than 200 individual reports to assist spa directors in tracking and analyzing their business. SpaSoft's new reporting engine allows for easier and more efficient reporting performance with a new look and feel to highlight the data and create a better user experience. \"Together with our sophisticated business management tools including SpaSoft Enterprise and Intelligence, this reporting engine enables spas to have fast, reliable access to key metrics,\" commented Young. \"Spa directors are tasked to continually improve their results, these tools will save spa directors time and allow them to respond faster to changing business conditions.\" Spas that offer yoga, fitness and lifestyle classes will be able to manage those classes completely within SpaSoft. Classes are included in SpaSoft version 6.5, giving spas the ability to quickly and easily manage group activities in SpaSoft. From booking to check-in, using SpaSoft to manage classes will allow your spa to provide better guest service and maximize revenue. \"Spa goers are seeking authentic wellness experiences,\" commented Young. \"Adding functionality for classes in SpaSoft helps our spa clients cater directly to this clientele.\" Additional enhancements and features are included in SpaSoft version 6.5 which is available to all SpaSoft clients and backed by SpaSoft's 24/7 global support. SpaSoft continues to be the world's largest provider of spa management solutions to luxury spas around the world. In 2017 SpaSoft added new customers in their target segment including luxury resorts, boutique hotels, hotel chains, management companies. About SpaSoft and Springer-Miller SystemsSince it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world's most exclusive hotels, resorts and spas. The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. Springer-Miller's SpaSoft provides a dynamic spa and activities management solution used in 65% of the world's Forbes Five Star Spas Visit www.springermiller.com for more information.  

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U.S. Millennial Travelers Still Prefer Hotels Over Airbnb

NEW YORK -- According to a new report on the future of U.S. Millennial travel, American travelers between 20 and 36 years of age prefer full-service hotels to an Airbnb rental, even as the home-sharing service expands in 65,000 cities and in preparation for an imminent IPO.

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Maestro PMS Extends System Innovation, Announces 2018 Development Roadmap

When there is a revolution in technology, it reshapes how hoteliers do business. Maestro PMS is a leader in adapting emerging technologies and property software. Maestro's newest solutions make hotel operations more efficient, staff more productive, and properties more profitable. Maestro PMS's 2018 Product Development Roadmap includes versatile mobile processes, online booking innovations that drive revenue, and flexible 2-way mobile guest engagement that personalizes service.

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hospitalityPulse Launches eBook to Help Hoteliers Make A Lot More Money

Increasing profits and exceeding guest expectations are among the top goals for any hotel executive. That is what inspired hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry, to develop an eBook that goes beyond the same old strategies to explore the paradigm of what it means to sell a hotel room.

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TripAdvisor Announces the World's Best Hotels With 2018 Travelers' Choice Awards

NEEDHAM, Mass. -- TripAdvisor, the travel site that helps find the latest reviews and lowest prices, today announced the winners of its Travelers' Choice awards for Hotels. Travelers' Choice award winners were determined based on the millions of reviews and opinions collected in a single year from TripAdvisor travelers worldwide. In the 16th year of the awards, TripAdvisor has recognized 8,095 properties in 94 countries and eight regions worldwide. The hallmarks of Travelers' Choice hotels winners are remarkable quality, service and value.

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Ascend Hotel Collection Surpasses 250 Properties Open or in the Pipeline

ROCKVILLE, Md. -- The Ascend Hotel Collection, the world's first and largest soft brand, reached a milestone by surpassing 200 properties open globally, with more than 50 in the pipeline. The upscale brand, franchised by Choice Hotels International Inc. (NYSE: CHH), one of the world's largest hotel companies, finished 2017 with one of its best growth years opening 56 hotels internationally.

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Cambria Hotels Achieves Record-Setting 2017 with Most Openings and Largest Pipeline in Brand's History

ROCKVILLE, Md. -- Cambria Hotels finished 2017 by opening the most properties in a single year and increasing the pipeline to the largest in the brand's history. The upscale brand franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, now has 37 open hotels across the United States, including 10 that opened last year. In addition, there are more than 70 properties in the pipeline.

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AHLA Announces 2018 Officers and Board of Directors

The American Hotel & Lodging Association (AHLA) announced its 2018 Board of Directors which includes top leaders representing all segments of the industry.

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Element Hotels Teams Up With Priority Bicycles To Bring Wellness To Guests Nationwide

Element Hotels, part of Marriott International, is refreshing its Bikes to Borrow program by proudly partnering with Priority Bicycles, a New York City-based company known for its high-quality, low maintenance bicycles. Custom Element Priority Bicycles will be available for guest use in all 25 Element Hotels across the U.S. beginning in February, free of charge, along with safety helmets. A natural partner, both Priority Bicycles and Element Hotels promote accessible wellness and fitness, and together, are making a healthy, balanced lifestyle more achievable for travelers.

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Associated Luxury Hotels' Chairman David Gabri Retiring March 1st; will Remain on the Board

David Gabri, Chairman of Associated Luxury Hotels and 45-year hospitality industry veteran, announced he will retire effective March 1, 2018, yet will remain actively involved with the company's Board of Directors. Associated Luxury Hotels is the parent company that owns and operates Associated Luxury Hotels International (ALHI) and Worldhotels, which both specialize in serving luxury and upper-upscale hotels and resorts around the world which are either owned or operated as independent or are with an independent hotel brand. Associated Luxury Hotels is now the world's largest hotel consortium company providing worldwide Global Sales support and a variety of technology connectivity and distribution solutions, enabling its member hotels and resorts to maintain their independent identity while also effectively competing with the world's biggest hospitality chains.

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Webinar: The Role Of Digital Technologies To Enhance The Customer Experience

The exclusive webianr will bring together the following experts: Bill Ramsey, Senior Director Mobile & Emerging Channels, Choice Hotels Alison Anesta, Area Director of Performance Improvement, The exclusive webinar will bring together the following experts:

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Lapland welcomes Game of Thrones themed ice hotel

While winter has well and truly come to Westeros, it has also arrived in Lapland, in the form of a themed hotel dedicated to popular TV series Game of Thrones.

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Four Seasons Continues To Expand Global Portfolio Of Hotels, Resorts And Residences

Following a year of highly successful openings including new builds, the rebirth of two historic landmarks and the conversion of one of the world's finest resorts, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, enters 2018 with a remarkable list of openings planned, including the company's first standalone residential project.

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Unique and Alternative Stays Take Centre Stage in Booking.com's 2017 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2017 Guest Review Award. Based on over 140 million reviews, this year 549,937 properties in 218 countries and territories are being given an award, with partners in several new countries being recognised, including in Cuba, Equatorial Guinea and Liberia. The top countries receiving the most awards are Italy (81,603), France (33,500), the United States (30,502), Spain (29,598), Germany (25,969), Croatia (24,395), the UK (21,655), Poland (18,391), Russia (18,300), and Greece (17,361).

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StayNTouch Brings PMS Mobility To Hotel Van Belle And Hotel Queen Anne In Belgium

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it has partnered with the Queen Anne Hotel and the Hotel Van Belle, both in Brussels, Belgium, with the deployment of its Rover PMS and Zest products.

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Why Your Hotel Amenities Are Better Than Ever | vogue.com

Two words: amenity creep. It's not what you think. It's an industry term that describes the constant need for hotels to add the newest and next accessories to accommodate a guest's every whim. Whatever happened to the humble shoehorn, the bubble shower cap, and the mini sewing kit? Those standard offerings have been traded out right under our noses for sleeker amenitieswe didn't even have a chance to miss them. From pet menus to private fireworks, today's amenities go far beyond what one might discover in the bathroom; they're artisanal, often innovative. What prompted the upgrade?

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AHIC 2018 unveils dedicated Day of Disruption' to inspire and challenge the hotel investment community

The Arabian Hotel Investment Conference 2018 (AHIC) will kick off with a 'Day of Disruption', designed to shake-up traditional ways of thinking and bring insight to the hospitality investment industry from forward thinkers operating in various sectors, from cybersecurity and cryptocurrencies to marketing and motorsports.

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Effective Partnership Between Hotel Brands and Management Companies Essential as Customer Expectations Grow

Consumer expectations for the travel industry have been growing but with effective partnerships forged, hotel brands and management firms can both improve their slice of the market. Magnuson Hotels, a leading and fast expanding hotel brand, explains that through working together businesses can ensure they have all the necessary skills, expertise, and facilities to deliver offerings that are fit for the modern traveler.

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The technologies transforming the guest's experience

Hotels often feel held hostage by TripAdvisor reviews, but property apps, digital concierges and more are helping hotels reach the guest and react far better to their needs says EyeforTravel's new report.

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Milestone Enhances Local Events Publishing Platform with New Channels & Third-Party Site Compatibility

Santa Clara, CA | January 19 2018. Digital Marketing software vendor Milestone Inc has launched new features for its local events publishing platform. The events platform, part of Milestone's Digital Presence Cloud, allows businesses to add local events to their website manually, or by accepting events from nearby locations - automatically. \"Milestone's events management platform provides massive SEO boosts to businesses,\" said Sathya Krishnamurthy, Milestone VP of Products. \"A business in Chicago could accept Chicago Cubs games and instantly add 81 locally-relevant pages to their website,\" continued Mr. Krishnamurthy. Milestone events wraps each deployed event in schemas and publishes each one on an individual page, creating exceptional SEO opportunities for location-based businesses.

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Vietnam Works On 16 Million Foreign Tourists In 2018 | tourism-review.com

In 2017, Vietnam received 73 million domestic visitors and nearly 13 million foreign tourists, an increase of nearly 30% on year-on-year basis, with a turnover of approximately 510,000 billion dongs (EUR 18.3 billion). An unprecedented rise. \"Welcoming nearly 13 million foreign tourists in Vietnam in 2017 and a three million year-over-year increase is a new record in Vietnam's tourism sector,\" said Nguyen Van Tuan, head of the National Tourism Administration. According to him, 2017 was the first year of implementation of the Political Bureau's resolution No. 08-NQ / TW to make tourism a leading economic sector. 2017 was also an important milestone in achieving the resolution's target of 17 to 20 million foreign tourists by 2020.

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Revenue Resolutions opens its doors as SA's newest revenue optimisation agency

A burgeoning hospitality and leisure industry coupled with a growing willingness to embrace new technologies, prompted the founding of South Africa's newest revenue management agency, Revenue Resolutions.

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In Memoriam A Tribute to Dennis Blyshak 1950 2018

Dennis Blyshak passed away peacefully on January 4th, 2018. Though he had retired from Benchmark in 2012--a company he was instrumental in helping grow into one of the largest privately-held, independent hospitality companies in the US--his spirit and presence never left Benchmark. Dennis last served the company as Chief Corporate Officer.

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DeskBell as the key to increase the average check of a hotel

As we all know, a guest is the central figure in any hotel business. The hotel is oriented on his preferences and requests when planning its strategy. If it turns out to be successful, then, as a rule, a visible outcome of this becomes a satisfied guest, and hence an average check increases. However, what to do if it seems that all the details are thought out, but the average check still remains in weak positions? Most likely, it is worth considering the implementation of digital-tools in the hotel, in particular, the new mobile service DeskBell.

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The Provenance Chain: Uncovering the connection between provenance and sustainable growth

2018 IHG Trends Report demonstrates the competitive advantage derived from a powerful and authentic provenance which resonates with consumers

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Hilton Led Hospitality Industry In Customer Innovations And Recorded Best Ever Growth In 2017

In 2017, Hilton (NYSE: HLT) achieved record-setting growth, unveiled industry-leading innovations, and introduced new benefits for guests and Team Members.

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Has internet taken over worlds of food and hospitality? | financialexpress.com

A few days ago, I had the opportunity to spend some time with well-known celebrity chef Vicky Ratnani. As is common in today's time and age, social interaction, even in person, is interjected with smartphone interludes. On this occasion, the chef showed me the promo and an episode of his new Web series called Vicky the Gastronaut in his signature gravelly voice. In it, the intrepid chef travels the world, from Peru to Australia, savouring the delights of the culinary world, while throwing in some deep-sea diving and cooking. It's a whole new dynamica chef as a gastronome, cook and adventurer, and it's been hugely popular online.

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What to do about the vlogger asking for a free hotel stay | independent.co.uk

Travel is, or should be, the industry of human happiness: bringing people together and delivering great experiences. If the heavy lifting of providing transport and accommodation can be leavened with humour, so much the better.

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American Travel start-ups pitch to industry investors at EyeforTravel's Digital San Francisco 2018 Start Up Awards

The 2018 Startup Awards will take place at the Eyefortravel San Francisco Digital Summit at The Nikko Hotel this April 9-10. We are pleased to announce our panel of prestigious judges and to invite more start-ups to apply to pitch.

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Scandic guests can now donate loyalty points to Save the Children

Through a new agreement between Scandic Hotels and Save the Children, Scandic employees, guests and members of the Scandic Friends loyalty program can help Save the Children in their important initiatives to promote integration and inclusion including donating loyalty points that will be converted into money. This new initiative starts at the end of January and will be carried out across all Scandic markets.

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Autograph Collection Hotels Returns to the Sundance Film Festival Celebrating Diversity, Individuality & The Powerful Voices That Drive Indie Film

An Associate Partner of the Sundance Institute and 2018 Sundance Film Festival, Autograph Collection Hotels returns to Hotel Park City for the third year, celebrating its Indie Film Project: a multi-faceted platform designed to support the art of storytelling by shining a light on today's most-talented screenwriters, filmmakers and distributors working in independent film.

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Marriott Hotels and Fast Company's Inspiration Collective Puts Innovation Within Reach

As an industry leader, Marriott Hotels is constantly introducing innovations to enhance guest experiences around the globe. Kicking off the new year the flagship brand is teaming up with Fast Company, one of the world's leading business media brands, to introduce the \"Inspiration Collective\", a first-of-its-kind interactive display and experiential showcase for cutting-edge products, experiences and services that inspire the world's most innovative minds. The Inspiration Collective presents guests with the opportunity to explore dozens of top products both through a digital touchscreen and physical experiences.

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Wyndham Hotel Group Continues to Grow its Footprint in India

The past year has been one of growth for Wyndham Hotel Group in India, where it has continued to expand its footprint as well as to venture into neighboring countries by opening a total of 11 new hotels in the region. On top of all of that growth, Wyndham also managed to expand its pipeline of new hotel projects within that same region adding 15 new signings.

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HFTP Launches New GDPR Bytes Site, an Addition to its Online News Portfolio

Hospitality Financial and Technology Professionals (HFTP), an international nonprofit hospitality association, announced today the launch of its new GDPR Bytes website. Powered by Hsyndicate, an electronic media-hub based in The Netherlands, GDPR Bytes is an aggregated content destination where users will find the latest news all in one place. The cross-platform site serves as a daily news outlet that brings together specific publications, reports, feature articles, white papers and more.

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ITB's eTravel World features tomorrow's technology trends

At the eTravel World at ITB Berlin visitors to the eTravel Stage and eTravel Lab can again find out about the innovations of the future and their potential impact on the travel industry. With its wealth of knowledge about tomorrow's technology this marketplace is the most important in this segment, and can be found in Halls 6.1 and 7.1c. The focus will be on future-oriented topics such as the blockchain, social media and voice recognition. New events this year include the Hospitality Tech Forum, featuring hospitality industry topics, and the Start-up Day in cooperation with Verband Internet Reisevertrieb (VIR), Germany's leading association for the online travel industry. On 7 March 2018 at 10.30 a.m. on the stage in Hall 6.1 David Ruetz, head of ITB Berlin, and the humanoid robot Pepper will jointly open the eTravel World. This year, for the first time, exclusive hosts for the day will present the programme, among them the entrepreneur and consultant Axel Jockwer and Prof. Dr. Claudia Brozel of Fachhochschule Eberswalde. After a brief welcome by the Hospitality Industry Club the Wednesday will kick off with a lecture entitled 'Can curiosity beat robots?' by Julia Jung and Stefan Niemeyer of neusta eTourism. The two experts will examine the elements needed for artificial intelligence to awaken users' curiosity. Using concrete examples of best practices they will demonstrate how so-called curiosity marketing can be successful. In his lecture Alex Bainbridge, editor and CTO of DestinationCTO, will talk about driverless cars and their marketing potential for tour operators. Afterwards, Tanja Weinekotter of Marketing + Event Support will examine the possibilities for using social media as a booking tool. Thursday, 8 March 2018 will witness the launch of a new event. From 2 to 5.30 p.m. at the eTravel World the ITB Hospitality Tech Forum at the eTravel Lab will take place for the first time. The afternoon's events will be hosted by Nick Vivion, the editorial director of tnooz. Events will include a lecture by Conichi founder and CEO Maximilian Waldmann who will illustrate why a certain 'sexy' image is still needed for business travel. Following this, Andriew Lim of the Hotel School Den Haag will examine the challenges and opportunities of the blockchain. Using concrete examples he will demonstrate successful uses of this new technology. In other lectures speakers will look at artificial intelligence in the context of the hospitality industry, personalised pricing policies and individual communications between hotels and their customers. On Friday, in cooperation with Verband Internet Reisevertrieb (VIR), the focus will be entirely on industry newcomers. At the newly launched eTravel Start-up Day company founders from Europe, America and Asia will meet on the eTravel Stage in Hall 6.1. At a start-up competition and several sessions the new digital community will present its travel technology innovations. On Wednesday the VIR will also act as partner of the Investors Panel. This year the eTravel World was able to secure tnooz as its exclusive media partner. During the course of ITB Berlin 2018 its journalists will be conducting numerous interviews with fascinating industry personalities and streaming them live. Sponsors and partners of the eTravel World include amongst others Aeroguest, AirDNA, Berner+Becker, Emarsys, Flightroutes, GDX Travel, Hospitality Industry Club, Juvigo, Myhotel, Outdooractive, Safecharge, SDL, travelport, uCloudlink, MTA Masai, Vsourz, 365 Secom Italia, Sojern, Teleticketing and Phocuswright. You can find out more about the eTravel World at www.itb-berlin.com/etravel. About ITB Berlin and the ITB Berlin ConventionITB Berlin 2018 will be taking place from Wednesday, 7 to Sunday, 11 March, and from Wednesday to Friday will be open to trade visitors only. ITB Berlin is the World's Leading Travel Trade Show. In 2017 a total of 10,000 companies and organizations from 184 countries exhibited their products and services to around 169,000 visitors, who included 109,000 trade visitors. Parallel with the show the ITB Berlin Convention, the largest event of its kind, will be held from Wednesday, 7 to Saturday, 10 March. Zambia is the Convention & Culture Partner of ITB Berlin 2018. The World Tourism Cities Federation (WTCF) is Co-Host of the ITB Berlin Convention. Ctrip.com International, the German Federal Ministry for Economic Cooperation and Development (BMZ) and the Ministry of Culture and Tourism of the Republic of Turkey are Platinum Sponsors. Admission to the ITB Berlin Convention is free for trade visitors and exhibitors. For more information please visit www.itb-berlin.com, www.itb-convention.com and the ITB Social Media Newsroom.

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Hotel Tech in 2018: Tools and technologies to remove friction and deliver value

Simply keeping up with the digital expectations of today's tech-savvy consumer is no longer an option. Exceeding those expectations is a travel industry imperative and an opportunity for hotels to focus on the only thing that truly matters to consumers: the end-to-end guest experience. One reason for the growing consumer adoption of new technologies is their growing digital impatience and expectation for instant responses, answers and solutions to their queries and purchasing requests. Underscoring this is the growing adoption of digital assistants. Today, 62 percent of consumers are comfortable with an AI application responding to their query, which provides fast and efficient results.

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Country Inns & Suites By Carlson Announces Name Change to Country Inn & Suites by Radisson

Country Inns & Suites By Carlson, a leading upper midscale hotel brand, today announced it has changed its name to Country Inn & Suites by Radisson. This strategic name change will allow the brand and the individual hotels to leverage the global recognition and strength of the Radisson brand. Country Inn & Suites by Radisson is a part of Carlson Rezidor Hotel Group, which also includes Quorvus Collection, Radisson Blu, Radisson, Radisson RED, Park Plaza and Park Inn by Radisson.

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DataArt Joins HEDNA to Champion Technology Innovation and Collaboration

DataArt, the global technology consultancy that designs, develops and supports unique software solutions, today announced it has joined the Hotel Electronic Distribution Network Association (HEDNA).

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Comfort Hotel Brand Successfully Opens More Than One Hotel Per Week in 2017

A proven leader in the upper midscale lodging segment, the iconic Comfort Hotel brand finished 2017 by opening 58 hotels and increasing the pipeline to nearly 300, one of the largest in its history. Franchised by Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, the new Comfort hotels reflect the brand's transformation and new design, which includes a refreshed, modern look and feel.

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Hilton Opens 650 New Work-From-Home Reservation Sales Positions

Hilton (NYSE: HLT) today announced the hiring initiative for its remote career program with the creation of 650 new part-time work-from-home reservation sales positions, offering flexible work opportunities across the United States.

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SiteMinder partnership showcases authentic Italian experiences for travellers

The global hotel industry's leading cloud platform, SiteMinder, has partnered with one of Italy's longest-standing hotel booking providers and consultancies, Charming Italy, to provide travellers \"a truly authentic Italian experience\".

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Susanne Auinger of DB Systel GmbH, a Subsidiary of Deutsche Bahn AG, Elected as Chairperson of OpenTravel

Travel association OpenTravel Alliance (OpenTravel) recently elected Susanne Auinger, senior advisor of partner management at DB Systel GmbH, a subsidiary of Deutsche Bahn AG, as chairperson for its board of directors. Auinger most recently served as vice chair on the OpenTravel board.

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A frequent traveller asks every hotel he stays in for a unique drawing of Godzilla' upon arrival | businessinsider.nl

It's no secret that there are tricks and tips frequent travellers should use to try and snag a cheap flight and there are plenty of ways to enhance your hotel experience, too. For most people, this involves trying to get a bigger, better room or perhaps a bottle of champagne but one man has made a habit out of asking for something a bit more unusual. Patrick Feary, communications strategist at Hotelchamp a hotel startup which helps hotels personalise their guests' stays travels all over the world for work. However, instead of asking for luxury perks, he asks for one specific (yet optional) thing from every hotel he stays at a unique drawing of Godzilla to be in his room upon arrival. He's made the request to roughly 20 hotels so far and three have obliged.

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AHF 2018 and challenges of Human Resources

Adria Hotel Forum (AHF) is a leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by regional and international hotel industry experts.

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Softscribe Inc. Lists Top 5 Press Releases in 2017

Softscribe Inc., a leading hotel tech PR agency, announced its top 5 press releases from 2017 that address hoteliers' operational challenges. Ranking is based on the number of reads and press release-generated clicks backs to clients' websites.

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Marcus Hotels & Resorts to Curate New Hotel Concept Celebrating the Arts

Evoking the passion, power and purpose of Milwaukee's flourishing arts scene, Marcus Hotels & Resorts announced today that it is reinventing the 221-room InterContinental Milwaukee into a creatively bold independent arts hotel. Daring to blend impeccable hospitality with curated exhibits, contemporary installations and engrossing live performances, Milwaukee will soon be home to one of the country's most immersive and inviting arts hotel experiences.

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Top 10 Global Consumer Trends for 2018

With a stronger global economy, in 2018 consumer expenditure is expected to grow at its strongest rate since 2011. However, shifting consumer attitudes and behaviours will continue to cause disruption for businesses.

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TrustYou Launches the First All-In-One Guest Feedback Platform with New Review Marketing and Guest Messaging Features

TrustYou begins the new year with a significant upgrade, releasing an integrated guest feedback platform and exciting review marketing features to help hotels achieve ROI. Hotels can now access the all-in-one guest feedback platform through one convenient login to easily influence every stage of the guest journey, from search and booking with its Review Marketing module, to on-site and real-time communication with Messaging, to post-stay reviews with Surveys and Analytics.

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YOTEL Launches YOTELPAD - A Smarter Way of Living

Five new YOTELPAD deals mark YOTEL's arrival in the extended stay segment reinforcing the brand's ability to optimise space through clever design and smart technology.

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Mobile services in the hotel business

Very few people can imagine their daily life without digital gadgets, which have already turned into the best friends and have become absolutely irreplaceable. People are used to comfort and expect to find it wherever they are. That is why hotels and hostels try to keep up with modern Internet technologies and meet the needs of their guests. Mobile services - that's what is relevant for the hotel business as never before.

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6 of the Most Luxurious Ryokans in Japan | vogue.com

If you feel like you need to disconnect and recalibrateand have a few days to do itthen look into booking a couple of nights at a Japanese ryokan. These traditional inns date back to the 8th century A.D., and many of the earliest ones were located along the Tokaido route, which connected current-day Tokyo and Kyoto, and provided respite for nomadic samurai and traders. Now, however, they are a preferred lodging option for locals and tourists alike. These accommodations are characterized by tatami mat flooring, low wooden tables, shoji screens, futon bedding, and yukata robes. But the real perks of staying at a ryokan are the impeccable hospitality (omotenashi), multicourse kaiseki dinner (and ensuing breakfast spread) that's typically built into room rates, and, not always but usually, access to a nearby or on-site onsen (hot spring). These bathing facilities are usually communal, separated by gender, and, quite honestly, not for the modest. For those who aren't easily abashed, they're incredibly soothing and restorative.

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SALTO Hospitality website redesign spotlights lement Fusion

The new SALTO Hospitality website emphasizes the theme \"a hotel experience you need to discover\" and offers innovative additions for introducing SALTO Hospitality solutions for guest room doors, guest services door access and back-of-house. Above all, the new website relays SALTO Hospitality's dedication to improving the guest experience, hotel management, design, security and reliability.

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Spanish hotel market: SiteMinder analysis finds online hotel bookings have doubled in five years

A country analysis by the global hotel industry's leading cloud platform, SiteMinder, has revealed online hotel bookings in Spain have virtually doubled over the past five years. The finding is based on data from Euromonitor International, which reports that hotels in the world's most tourist-ready economy earned 7.3 billion from bookings made through the Internet in 2017 or, 98 percent more than the 3.7 billion registered from Internet-based hotel bookings in 2012.

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The travel trends set to shape 2018, according to Oaks Hotels & Resorts

As we kick off 2018, leading accommodation provider Oaks Hotels & Resorts is looking towards the year ahead, and with a bevy of travel trends set to prevail and influence travel plans, the calendar is shaping up to be a busy one for Aussie travellers.From savvy executives extending corporate trips, to young travellers yearning for the unknown, and cross-generational families seeking fully fitted out accommodation, the next 12 months will see an upswing of trends emerge across a broad spectrum of markets, according to the hotelier. Having swelled in popularity in recent times, Oaks Hotels & Resorts is anticipating that 2018 will be the year that bleisure travel booms. Aptly named, bleisure travellers are business executives who are ditching the traditional rule of mixing work with pleasure by extending their business trips in order to explore their host destinations, squeeze in some down time, and achieve the ever-elusive and highly sought after work-life balance.Oaks Hotels & Resorts' Director of Marketing and Brand Loyalty, Mrs Kira Klein, commented, \"Our central, city properties located in Brisbane, Sydney, Melbourne, Adelaide and even regional Queensland, are seeing a number of business delegates lengthen their stays to enjoy the local sights and experiences. We're also seeing many companies supporting this movement by encouraging their employees to maximise their time away, bookending their work commitments with a few days of R&R.\"While Oaks Hotels & Resorts' CBD locations will continue to appeal to corporate travellers and holidaymakers seeking mini city getaways, the younger generations are set to take a slightly different course with their travel plans come the New Year, opting for destinations that are more off-the-beaten-track.This year saw an upsurge of millennials traveling to holiday-spots based on their \"Instagrammability\", but Oaks Hotels & Resorts is predicting that 2018 will see quite the contrary, with more young people increasingly yearning for unconventional destinations that are crowd and selfie-stick free, delivering a richer and deeper travel experience. \"We're expecting our regional and more under-the-radar destinations like Broome's Cable Beach and the Top End to benefit from this shift and will make their way onto more and more bucket lists in the New Year. Trends indicate that young travellers are becoming progressively interested in the epic adventures that can be had in their very own backyards, and we encourage them to embrace these incredible destinations and consider them when planning their next getaway,\" she said. Cross-generational travel is also set to cement itself as a prevalent holiday trend, with Aussie families seeking accommodation options that not only deliver that home away from home feeling, but also ample space when travelling with the whole tribe in tow (grandparents included!). Sizeable families are increasingly taking advantage of the comfort and convenience that comes with self-contained travel, from full kitchens to generously sized lounge and dining areas, and even washing machines and dryers (hand washing in the bathroom basin can get tiresome!).\"Our family-focused resorts like Oaks Oasis on the Sunshine Coast, Oaks Pacific Blue Resort in Port Stephens, and Oaks Cypress Lakes Resort in the Hunter Valley all offer capacious three bedroom room types, which are extremely well received by visiting families. We know that travelling with a tribe is not always easy, so we set out to make their stay with us as stress-free as possible, providing a relaxing home base that can not only comfortably fit the whole family, but also accommodate their domestic needs.\"For more information on Oaks Hotels & Resorts, visit http://www.minorhotels.com/en/oaks/

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Digital Transformation in Hospitality: A Guide for Luxury Hotels | luxe.digital

The high-end hospitality industry continues to grow exponentially, with an estimated US$528B of direct spending on worldwide hotel reservations in 2017, and is projected to grow by over 50% by 2026. Digital brings scalable means at very low cost to all players, accelerating the industry shifts between OTAs and hotel groups, but also between the winners and the losers of the digital transformation.

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The Residence By Cenizaro Joins Global Hotel Alliance

Global Hotel Alliance (\"GHA\"), the world'slargest alliance of independent hotel brands and operator of the award-winning, multibrandloyalty programme, DISCOVERY, today announced that The Residence by Cenizarohas joined its portfolio of distinct brands, adding a collection of luxury resorts to GHA'snetwork of more than 35 independent brands and over 500 hotels.Owned and managed by Cenizaro Hotels and Resorts, The Residence by Cenizaro presentsa portfolio of independent properties in some of the world's most desirable locations,including Tunis, Mauritius, Zanzibar and the Maldives. Each property in the family reflects adistinctive, individual personality and sense of place, and they all embody the legendaryhallmarks of excellence the world has come to know: attention to detail and intuitive,personal and discreet customer service. The resorts of The Residence by Cenizaro will alsobecome part of Ultratravel Collection, the most luxurious and iconic hotels in the DISCOVERYloyalty programme.Chris Hartley, GHA's CEO, is thrilled to welcome another unique brand to the alliance: \"Wereally do have a rich collection of brands to rival any that the global majors have to offer,and The Residence by Cenizaro adds to the wealth of choice that we offer our DISCOVERYmembers.\"Gary Xie, the company's Executive Director, comments: \"We are delighted to be part of aworldwide alliance, which will enable us to reach a global audience of luxury travellersthrough DISCOVERY's 11 million members. We are looking forward to welcoming DISCOVERYcustomers to our amazing properties.\"The Residence by Cenizaro is due to open its first south-east Asian property in Bintan,Indonesia in early 2018. GHA's other recent additions also include Monarch Beach Resort, anaward-winning property in California.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Houston 2018

Back by popular demand, international nonprofit Hospitality Financial and Technology Professionals (HFTP) is proud to host its innovation pitch competition, Entrepreneur 20X (E20X), at the world's largest hospitality technology exposition in 2018. HFTP is currently accepting applications online from hospitality startups who wish to compete in E20X at HITEC Houston this June. Past applicants and winners are welcome to re-apply as long as they are still considered Series A or a startup.

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Hotel Internet Services Announces FlixFling Partnership. Will Power BeyondTV Movie Service In Hotel Locations Nationwide

Las Vegas, NV January 11, 2018 Hotel Internet Services (HIS), a leading full-service provider of Internet services and TV solutions for the hospitality industry, has announced that Philadelphia-based OTT streaming company FlixFling will power its proprietary BeyondTV movie service in numerous locations nationwide. The service will be available to hundreds of thousands of guests in numerous hotels at the click of a TV remote.

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New Guest Service Gold Tourism Teaches Service Delivery Skills for Destinations

The American Hotel & Lodging Educational Institute (AHLEI) has launched a new tourism-focused version of its bestselling Guest Service Gold training and certification program designed to arm all hospitality and tourism employees with the skills they need to deliver high-caliber service to every guest, every time.

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Zleep Hotels builds foundation for growth

For Zleep Hotels, 2017 was the year in which it truly positioned itself as a central actor in the Nordic hotel market. New highly profiled professionals have become part of the growing organization, new technologies have been developed and implemented, and the number of confirmed hotels has exploded.

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Choice Hotels Teams Up with delivery.com to Offer Delivery Services to Hotel Guests

Choice Hotels is making life on the road a little easier and even more rewarding for its loyalty rewards members. Through a new program with delivery.com, an on-demand marketplace with over 12,000 businesses, hotel guests can now enjoy the added convenience of delivery services from local restaurants directly to their hotel location, including nearly 1,000 Choice Hotels properties across the country and growingwhile also earning Choice Privileges loyalty points. On-demand delivery from wine and spirits shops, grocery stores, and even laundry and dry cleaning is coming soon.

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It All Starts with Strategy at HSMAI's Digital Marketing Strategy Conference

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce that the 2018 HSMAI Digital Marketing Strategy Conference will take place February 21 at the New York Marriott Marquis. Focusing on strategy and innovative solutions, the event will bring together senior leaders in hotel marketing and their partners for thought-provoking conversations, presentations with practical applications, and the latest tools and insights to drive revenue and engage guests. HSMAI's 2018 Digital Marketing Strategy Conference will be held the day after the HSMAI Adrian Awards Gala.

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How a Small Guest Services Team Delivers Five-Star Service

Luxury Napa Valley hideaway Milliken Creek Inn & Spa, a member of the prestigious Four Sisters Inns collection, is using ALICE's concierge technology, ALICE Concierge, to help their four-person front desk team provide guests with the kind of exceptional concierge service expected of a much larger team.

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Does loyalty matter any more in travel?

It's expensive business to find a customer and win their booking in travel as multi-channel marketing and technology costs rise. Therefore, travel brands are taking loyalty extremely seriously as a key way of improving profitability, but are they succeeding and at what cost?

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Rightsify Creates a New Way for Hotels to Enhance the Guest Experience With Rightsify FM

Rightsify has today launched their Rightsify FM service to hotels and resorts globally. With Rightsify FM, hotels get custom designed music playlists that match their brand and every zone of their property, along with an online radio station and branded mobile music streaming application.

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La Cala Spa predicts 'man' as a rising trend for treatments and relaxation in 2018

Today, women are still leading the market demand for relaxation treatments and body care. However, the market anticipates new trends according to which men will be the emerging and most profitable customer of 2018. La Cala Spa is aware of this trend, and understands that the male audience do enjoy the many advantages of spas. With that in mind, in just six months, it has increased its health and beauty customers by 25%, a rise that makes it one of the leading facilities in Spain. The Spa center is located on the Costa del Sol, within a golf resort. It is the sixth best in Spain, accordin g to Leading Courses, and is among the 60 most valued golf resort in the world.The approach taken by the new La Cala Spa director, Pablo Sotoca, has been to change all the treatment protocols so that \"the treatments look gender neutral, rather than specific and depending on whether you are a man or a woman\". He stresses that \"our customers must feel safe, leaving the details to the professionals\".

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How secure is your hotel's mobile room key? | kshb.com

By the time you get to your hotel, you've waited at the airport, on the plane and in transit. Checking into your room may also mean a wait but not if your hotel offers mobile check-in and a digital room key. Some hotels offer these features through their mobile apps, allowing guests to bypass the front desk and head straight to their room without the wait. The room door opens with the mobile key when the phone touches the lock on the door. Mobile keys are convenient time-savers, but as a new technology, they may not be without vulnerabilities. The security of the mobile key feature depends on the measures that hotels or mobile key providers have in place to protect their electronic key system.

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5 tips for an award-winning guest experience from 2017's BoHo Award winners

If you're looking for ways to improve guest experience at your hotel, who better to look to for advice than hoteliers who have won awards thanks to the fantastic experiences that they provide their guests?

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Hard Rock Hotels Inspires Guests to Play Hard and Purify Harder through Rock Om Yoga Program

Encouraging guests to play hard and purify harder, Hard Rock Hotels is expanding its Sound Body wellness program with the launch of Rock Om, an in-room yoga experience, energizing the body and soul through the power of music. Working in collaboration with Manduka, the world's most respected yoga equipment and apparel brand endorsed by 4,000 yoga studios, teachers and practitioners worldwide, Rock Omprovides guests with top-of-the-line yoga equipment to utilize during their stay. Rock Om also offers guests a Hard Rock spin on in-room yoga classes, combining original tracks by DJ Drez fused with his wife, yogi Marti Nikko's, dynamic instruction on the easily-accessible Video On-Demand television channel.

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Will Blockchain Be Hospitable to the Travel and Hospitality Industry? | strategiccoin.com

In 2016, the global hotel industry generated a staggering $550 billion dollars in revenue. Of this, $199.3 billion came from the US alone, with 88% of American customers preferring to make their reservation online, and 72% preferring to use an online travel agency instead of directly booking with their hotel of choice.

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Futuristic hotel features space and energy-efficient pods | dailyplanet.climate-kic.org

Studio X's Tetra Hotel design is comprised of energy-efficient timber pods, and cuts an otherworldly silhouette among natural surroundings. The Tetra Hotel is based off of the award-winning Tetra Shed by David Ajasa-Adekunle. The shed was originally conceived in 2011 as an office unit. Now, the modular pyramid-shaped design has been extrapolated to a clustered and connected set.

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What mobile strategies are succeeding?

Apps, mobile advertising, messaging, location tracking, mobile sites, QR codes the proliferation of mobile technology can seem bewildering. So, in order to find out what strategies are succeeding and how brands should be reaching travellers we are conducting a major mobile survey.

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Hilton Honors Delivers Even More to Its Members in 2018 with Industry-Leading Earn Rates and New Benefits

Delivering on its continued commitment to give guests more of what matters, Hilton announced updates to its guest loyalty program, Hilton Honors, making it even easier for members to earn Points and unlock rewards. Starting in April, the more than 70 million members of Hilton Honors will enjoy new perks, including the highest elite point earning potential in the industry, the option to rollover nights and the opportunity to gift status.

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Eyefortravel San Francisco: Know Your Customer Better than Your Competitor

The EyeforTravel San Francisco Summit is back in 2018, guns blazing. Join some of travel's most inspiring and innovative brands coming together to learn, network and pioneer change in the industry.

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Hotel Technology & Marketing Trends 2018!

2018 for the hoteliers will a be time of tests, changes and new opportunities. It is good to conduct new opening based on knowledge about upcoming trends. We hope that Trends 2018, a publication created by practicioners for practioners, will contribute to the increase in your bookings.

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Millennials when booking holidays think of instagram photos above all other factors | independent.co.uk

The number one thing that millennials look for when they're booking holidays isn't cheap booze, interesting activities or cultural experiences. According to travel site Expedia, the biggest priority for young people travelling abroad is how Instagrammable their destination is. The research, which analysed what inspires millennials and Gen X to travel, found those aged 18-34 research just how good a location will look on their Instagram feed before clicking book, with two thirds saying the Instagrammability of a location is the most important factor when booking.

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By stressing quantity over quality, travel industry has sparked a backlash | business-standard.com

Travel is a major global industry, but in 2017 it attracted unprecedented resentment and retaliation towards tourists. A growing global backlash against tourism extended from tropical rain forests to urban destinations like Rio de Janeiro and Venice.

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Google is making it harder for travelers to find the best prices, the Wall Street Journal charges | businessinsider.com

Google is using its dominance of the search market to limit competition in the online travel business for its benefit and that of some major hotel chains it's teamed up with, the Wall Street Journal charges in a new editorial. The online search giant, together with the hotel chains, is limiting the ability of online travel agencies (OTAs) to use keywords to advertise hotel rooms, according to the editorial. Meanwhile, Google's own travel service, which features listings from OTAs, takes a big cut out of the commissions they earn, the Journal reported.

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New Year, New Travel Priorities. Study Says: Experiences Win Over Possessions [Infographic]

Today Expedia.com released the results of a multi-generational travel study, exploring consumer behavior and travel preferences of American adults from Generation Z (age 18-22) to Baby Boomers (age 55-65).1 Results illustrate that people are shifting away from a society of stuff (products like clothes, electronics, jewelry), to a society of experiences, and are specifically saving for travel.

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Interstate Hotels & Resorts Embraces Vegetarian & Vegan Trends With New Food And Beverage Promotion

ARLINGTON, Va. -- Interstate Hotels & Resorts the leading global hotel management company announces the launch of its Vegetarian & Vegan culinary promotion for its managed hotels. This on-trend, innovative promotion meets the needs of today's travelers for healthier eating through plant-based diets, incorporating high quality vegetarian and vegan lunch and dinner entrees in restaurants and banquets across its full-service hotels. Interstate created 27 new enticing vegetarian and vegan menu items for this promotion, which launched on January 1st.

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HFTP Releases Sample Hospitality Job Descriptions for Industry Professionals' Use

Discover example job description templates produced by international nonprofit Hospitality Financial and Technology Professionals (HFTP) and the HFTP Americas Research Center. The organizations compiled information into standardized descriptions for accounting and IT positions in the lodging industry, as well as descriptions for accounting positions in clubs. Available now via the HFTP website as well as its hospitality-specific search engine, PineappleSearch.com.

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AT&T Hotel and Conference Center Raises Customer Satisfaction Ratings with Focus on Guest Experience

The AT&T Hotel and Conference Center in Austin, Texas is the meeting destination for hundreds of local, national and international companies. It offers 83,000 sq. ft. of high-tech meeting facilities and 297 guestrooms on site, with access to additional rooms through a collaborative partnership with surrounding hotels in Austin's high-tech Innovation District. The hotel understands how to use technology to elevate the guest experience and continuously improve and retain high TripAdvisor scores.

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What's missing from your hotel room | usatoday.com

If you've stayed in a hotel recently, you've probably noticed something missing from your room. For me, it was bathroom doors. \"Not all hotel rooms are created equal,\" says Sara Fahy, a vice president at Resonance, a company that advises resort and real estate developers. In fact, hotel amenities and services are so inconsistent that she has begun to pack her own travel emergency kit.

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Top 6 Digital Transformation Trends in Hospitality and Tourism | forbes.comIn the past few months, we've been looking at digital transformation trends in different industries like healthcare, retail, finance, and media and entertainment. Today, we look at an industry that's been completely turned on its head in recent years, due to extreme digital transformation: tourism and hospitality.

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Six Senses Hotels Resorts Spas to Launch Eat With Six Senses

Pick up your forks and rejoice. Eating and holidays go hand in hand, and now guests can enjoy both without derailing their health goals thanks to fresh whole food that is nutritious and delicious.Eat With Six Senses represents another pillar of the Six Senses Integrated Wellness philosophy and approach to food and drink. It is based on the guiding principles of natural ingredients, local and sustainable, and less is more, helping guests to reconnect with food safe in the knowledge that it's good for them, and good for the world around them.

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Russia Is Planning to Build a Luxury Hotel on the International Space Station | fortune.com

Russia's space agency is adding a dose of luxury to its bid to return to the space tourism business. It wants to build five-star accommodations on the International Space Station. The plan, if successful, would help Russia compete with private companies such as SpaceX, Virgin Galactic, and Blue Origin that have their own space tourism plans.

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2017

December

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HEBS Digital's Latest Press Release: HEBS Digital's Sister Company, Serenata IntraWare, Voted World's Leading Hotel CRM Technology Provider by the World Travel Awards 2017

Serenata IntraWare, the sister company to HEBS Digital and expert in CRM solutions, has been voted the World's Leading Hotel CRM Technology Provider by the World Travel Awards for the third consecutive year. This award is voted on by industry experts and peers and recognizes Serenata as one of the foremost authorities on CRM technology in the world.

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Google-Hotel Travelopoly | WSJ.com

More than 100 million Americans are expected to travel during the holidays, and many will search for lodging online. But travelers may unknowingly pay more and fail to see all of their options because some major hotels have ganged up with Google to undercut competition.

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The Future of Hospitality 2018: MicroMetrics plans to publish a data-driven research publication focused on the hospitality industry

MicroMetrics, led by the founding executives responsible for making the Helix suite of solutions a worldwide standard in guest satisfaction, has undertaken a wide-ranging research initiative to gain insights into the future of hospitality. As leaders in the hospitality-technology sector, MicroMetrics' Future Of Hospitality 2018 Research Report will deliver: Concrete data detailing the predicted path & future of the hospitality industry. Promising areas of business growth & investment opportunities predicted by industry experts. Emerging threats for hospitality professionals to keep on their radar. Personal advice from hospitality leaders and innovators outlining how you can succeed in the fast-changing hospitality landscape.

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Bed, Board and Beyond: Hotels Venture Into Entertainment | nytimes.com

Based on a wave of new hotel amenities, ranging from bowling alleys to theaters, the future of hospitality looks a lot like the past when hotels were social hubs. Competitive forces and a basic business drive to boost revenue are producing a new class of hotels with entertainment features that go beyond the celebrity chef-run restaurant in the lobby.

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A hotel group is using new light technology to project ads into the sky | cnbc.com

Hotel group Marriott is set to project ads into the night sky using a new technology but the public won't be directly looking at them. Using a technique called persistence of vision, the ads will be seen for between a tenth and a quarter of a second, but only when the viewer moves his or her head.

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Long-term cooperation with the Reiner Meutsch FLY & HELP Foundation Deutsche Hospitality supports the establishment of schools in developing countries

Deutsche Hospitality has entered into a long-term cooperation agreement with the Reiner Meutsch FLY & HELP Foundation. Steigenberger's COO Thomas Willms marked the start of the new arrangement by handing over a cheque for 60,000 to Reiner Meutsch, who set up the organisation and still acts as its President. The aim of FLY & HELP is to support education in developing countries. The donation made by Deutsche Hospitality will be used to help fund and expand two schools in Uganda and Sri Lanka.Some of our contribution comes from donation boxes, whilst further sums were generated via the \"Deutsche Hospitality 1 x 1\" project. The company uses this scheme to create a charitable pot, to which 1 is added for every online booking made via its own websites. Donation boxes for the FLY & HELP project have been placed in the foyers of all IntercityHotels since as long ago as 2013. The money collected has already helped to finance a new cistern and further classrooms for a school in Rwanda attended by 759 pupils.\"Children are our future,\" says Thomas Willms, COO of Steigenberger Hotels AG. \"For this reason, it is only right and fair to offer them good prospects. Living up to social responsibility is something that is very close to our hearts. FLY & HELP provides children with access to education and thus enables them to determine the course of their own lives. We are proud that the assistance we give helps to achieve this.\" Over the coming years, Deutsche Hospitality intends to keep using the donations raised via \"1 x 1\" to back the foundation's work and will also retain its dedicated donation boxes.\"I am very grateful to Deutsche Hospitality for the support it has provided to my charity over a period of many years,\" stated Reiner Meutsch, President of the FLY & HELP Foundation. \"This assistance is helping to build a better future for children in developing countries. Many people have become aware of FLY & HELP simply because of the various campaigns, flyers and posters. This produces follow-up donations which permit the construction of more schools.\"Local children living within the immediate vicinity of many Deutsche Hospitality hotels also had cause to celebrate over the festive season. \"A Christmas tree full of children's wishes\" is a long-standing campaign via which hotels work in conjunction with a social institution at their own location, such as the German Society for the Protection of Children or children's and young people's homes, to make dreams come true for disadvantaged youngsters. During the period leading up to Christmas, trees hung with gift requests from needy children and young people are erected in the entrance areas of participating hotels. Guests then have the opportunity to take down these cards and fulfil one of more of the wishes. This year saw numerous Steigenberger Hotels and Resorts and IntercityHotels get behind the project once again. Steigenberger Hotels AG Corporate Office also participated.

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The Future of Hospitality 2018: MicroMetrics to publish data-driven research report focused on the future of hospitality

MicroMetrics, led by the founding executives responsible for making the Helix suite of solutions a worldwide standard in guest satisfaction, has undertaken a wide-ranging research initiative to gain insights into the future of hospitality.

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Diamond Resorts Launches Comedy Series with Comedian Jackie Flynn

Diamond Resorts International, a global leader in the hospitality and vacation ownership industries, is excited to announce the launch of a new Events of a Lifetime series that is sure to get a few laughs.

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Taj Hotels Palaces Resorts Safaris Speaks Your Language

Introduces multilingual website; now available in Spanish, German, French and Chinese for hotels, destinations, experiences and much more

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Dog Friendly: Hilton Launches New Pet-Centric Hotel Chain | forbes.com

Paying attention to the fitness needs of travelers has become increasingly important to hotels. As brands compete for customers, wellness and workout amenities are getting great consideration, and the bar is continually being raised, with significant upgrades coming to the market recently. But there is ample evidence that shows that pet owners are more active and get additional health benefits, and I know that nothing gets me moving more than having to walk and exercise my dog. In addition, I don't want to have to leave my beloved pet home when I travel, so as a result, there is no amenity I like more in a hotel than being dog friendly.

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What's ahead for hotel guests in 2018? | washingtonpost.com

When it comes to fees and surcharges, hotel guests are wondering: What's next? Mandatory resort fees mushroomed last year, even as hotels added new charges for all kinds of things, including cancellations and late checkouts. With pressure to squeeze even more profit from customers, you don't have to be an industry insider to see where this is going.

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That's a Wrap: 2017 Was Another Year of Robust Growth for Hilton Garden Inn

With the New Year on the horizon, Hilton Garden Inn is wrapping up 2017 with gusto. The award-winning, upscale brand from Hilton (NYSE: HLT) will end 2017 with more than 750 hotels worldwide, with properties in 35 countries and territories. Six of those openings, in four countries, have occurred in the past month, including: Hilton Garden Inn Newtown Square Radnor, Hilton Garden Inn Boulder, Hilton Garden Inn Edmond/Oklahoma City North, Hilton Garden Inn Kuala Lumpur Jalan Tuanku Abdul Rahman North in Malaysia, Hilton Garden Inn Aguascalientes in Mexico, and Hilton Garden Inn Lucknow in India. Including the aforementioned hotels, the brand averaged nearly one opening per week in 2017, with about one-third of these properties opening in international markets.

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Big Changes For America's Dark & Quiet Hotel Brand, 44 Oak Tree Inn Hotels Unveil New Wyndham Brands

ONE Lodging Management Inc. (\"ONE\") is proud to unveil Baymont Inn & Suites Wellington, Kan., one of 44 Oak Tree Inn hotels now converted to three of Wyndham Hotel Group's brands as part of an unprecedented agreement announced last month. \"Over the past month and a half, we've transitioned three or four hotels each day to a Baymont Inn & Suites, a Travelodge, or a Super 8 brand\" says Robert Pratt, President of ONE Lodging Management. Mr. Pratt continued, \"It's all about appealing to a wider audience and Wyndham's brand recognition, reach in the economy lodging segment, and their award-winning loyalty program will ensure our hotels stay competitive in their markets.\" Attendees for the milestone event comprised Wyndham Hotel Group's executive team including President and CEO Geoff Ballotti as well as leadership from the company's development team and Baymont Inn & Suites, Travelodge and Super 8 brands. Kevin Brickner, Vice President of Development and Wyndham's lead on establishing the unprecedented agreement, congratulated the team on the 44 successful conversions. From ONE Lodging Management's executive team, Robert Pratt, President; Bruce Pittet, Senior Vice President of Operations; and Brett Sundstrom, Managing Director of Lodging Enterprises as well as from the hotel ownership group, Ian McAuley, President of American Hotel Income Properties REIT LP were also present for the celebratory unveiling.

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Oaks Hotels & Resorts caters to growing demand from international travellers with launch of new dedicated Chinese website

In a bid to meet the growing demand for self-contained, serviced accommodation from international markets, leading accommodation provider Oaks Hotels & Resorts has launched a brand new, dedicated Chinese website in time for the Chinese New Year.In 2017, visitors from China overtook those from New Zealand as Australia's biggest tourism market, with figures more than tripling over the past seven years*.Further to this, 6.16 million Chinese visitors travelled overseas during Chinese New Year 'Golden Week' in 2017, a seven per cent increase from the previous year, and is poised to break travel records again in 2018, reinforcing the need for hoteliers to offer dedicated Chinese services to cater to this burgeoning source market.To this end, Oaks Hotels & Resorts has gone live with its new Chinese website, providing Chinese travellers with an easy-to-use booking engine, exclusive promotions and source of travel inspiration to assist with holiday and business travel planning.To celebrate, the online platform will offer Chinese visitors a 20% discount on bookings made on Oaks Hotels & Resorts' Chinese website between 1st January and 1st February 2018, with no deposit required, a flexible 72 hour cancellation policy, and pay on arrival facilities, plus access to a range of thoughtful services and amenities as part of the hotelier's Chinese 'gui bn' or VIP program.Launched earlier this year, Oaks Hotels & Resorts' 'gui bn' program has proved successful since being introduced at select CBD and leisure properties across its network, enabling the hotelier to attract a new level of Chinese visitors who appreciate customary conveniences when travelling.The initiative has seen the implementation of UnionPay facilities at select hotels, the addition of traditional Asian meals at participating properties' in-house restaurants, access to 24 hour Wi-Fi, Chinese speaking staff, and the inclusion of dental kits and slippers in hotel rooms and apartments, all of which are motivating factors that can influence accommodation decisions.Terms and conditions apply, subject to availability; available at select properties in Australia and New Zealand only. Must book between 1st January and 1st February 2018.For more information and to book, visit http://www.minorhotels.com/en/oaks/*ABC News (online), Chinese poised to overtake Kiwis as Australia's biggest tourism market, 27 October 2017.

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Hilton experiments with the future of hospitality at its new Innovation Gallery | washingtonpost.com

At Hilton Hotels & Resorts, many of yesterday's innovations are today's givens. Since opening its first property in 1919 in Cisco, Tex., the company has introduced TV sets in guest rooms, a central reservation system and digital keys not to mention the pia colada. (It's true, look it up.) And while no one knows what tomorrow will bring, the new Innovation Gallery has a few futuristic ideas.

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Tambourine releases The Official Gift Guide for Hotel Marketers

Forget the silly gadgets and fancy chocolates!

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Implementations Director Rafael Lozada Joins ALICE to Help Lead Next Stage of Company Growth

ALICE, the hospitality industry's leading operations technology, welcomes Rafael Lozada, as Director of Customer Implementations.

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New ways to measure your users in Google Analytics | googleblog.com

Almost 90% of marketing executives say that understanding user journeys across channels and devices is critical to marketing success.1 Today's customers have incredibly high expectations for personalized and relevant experiences from brands. That's why Google Analytics keeps working to better measure the full customer journey in all its complexity. Let's look at four new Analytics features that are all about helping businesses understand users so they can deliver more personalized site experiences.

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Plan your winter getaway now with new features in Google Flights, Trips, and hotel search | blog.google

The end of the year is fast approaching, but the fun doesn't have to end after the ball drops in Times Square. When you're ready to kick off your travel plans for 2018 and take a weekend getaway, check out our trending destinations for travel inspiration, and our new features to feel confident you're getting a good deal.

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Associated Luxury Hotels International (ALHI) Adds The Netherlands' 5-Star Grand Hotel Huis Ter Duin to Portfolio

Associated Luxury Hotels International (ALHI) has expanded its worldwide portfolio and Western Europe options with the addition of the Netherlands' acclaimedGrand Hotel Huis Ter Duin in Noordwijk, just outside Amsterdam. Located directly on the beach, in the picturesque province of South Holland, the 5-Star hotel provides stunning views of the North Sea and has won the prestigious \"M&IT Award\" for \"Best Overseas Hotel\" in 2014, 2016 and 2017. ALHI, the world's leading independent hotel Global Sales Organization, now represents the renowned 254-room hotel to the European and North American meetings, conventions and incentive market, according to ALHI's Chief Sales Officer Mark Sergot.

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In the Season of Giving, Marriott Rewards and Starwood Preferred Guest Give Members New Points Earning Opportunities with Two Promotions

Marriott Rewards and Starwood Preferred Guest (SPG) are helping members get the most out of travel through the new loyalty points promotion. Under Marriott Rewards' MegaBonus and SPG's Great Weeks, Grand Weekends promotions, members can start earning bonus points on their second stay, and are able to earn even more when the stay includes a weekend night. These rewarding offers allow members to explore and accrue points at over 6,400 hotels and resorts worldwide. Points can be redeemed for free nights, flights, exclusive experiences on Marriott Rewards Moments and SPG Moments, with Marriott Rewards MORE shopping portal, and much more.

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Five innovative travel-tech start-ups announced as Hotel Jumpstart' finalists

Expedia Affiliate Network (EAN) and Hotels.com today announced the top five finalists for Hotel Jumpstart, a mentorship-driven accelerator programme aimed at supporting the most innovative travel-tech start-ups of the future.

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Six Senses Hotels Resorts Spas Adds Seven Resorts and Two Spas in 2018 and All of Them Are #OutOfTheOrdinary

Magical locations? Unforgettable experiences? Bring it on. Six Senses Hotels Resorts Spas plans to increase its portfolio by seven resorts and two further spas from now until early 2019, with a continued focus on sustainable practices and a deep commitment to pioneering well-being. The destinations are new, but the quirky take on hospitality and signature programs will be familiar, including Sleep With Six Senses, Eat With Six Senses and Six Senses Integrated Wellness. Presenting the essence of Bali. Six Senses Uluwatu, Bali is scheduled to open in March 2018. Set atop a rugged cliff in Pecatu, close to the Pura Uluwatu temple, the resort enjoys sweeping views of the Indian Ocean. 103 keys comprising of suites and villas inspired by Balinese culture, embrace nature and offer every creature comfort. Six Senses Spa features locally inspired specialty treatments, multi-day Integrated Wellness programs and complimentary morning yoga sessions. The resort features multiple swimming pools, an open air event venue, function space, three restaurants including a chef's table, a cooking school and an extensive organic garden and farm.How about tropical? March 2018 also sees the opening of Six Senses Fiji on Malolo Island, known for its idyllic crystal waters, mountainous landscape and excellent climate. The property enjoys a 650m stretch of pristine private beach, two restaurants, three bars plus a gourmet deli and water bottling plant. The cuisine will feature sustainably-sourced ingredients gathered from local markets and fishermen as well as the resort's own garden. Activities on offer will include all water sports imaginable plus a well-appointed Six Senses Spa, gym, club house and kids club. The 66 residences and all facilities will be 100 percent solar powered by the first microgrid in Fiji to use Tesla batteries. History buff? In May 2018, Six Senses will open Six Senses Kaplankaya on the Turkish Riviera, which alternates between rugged rocks, secluded golden beaches and undulating hills clad in wild olives and cypresses. The resort has a total of 141 guestrooms and suites (75 in the main building and 66 Ridge Villas), plus 154 private adjacent residences ranging from 175 to 600 square meters in plots of 1,000 to 4,000 square meters each. Each accommodation has been designed to complement the landscape using natural and responsibly-sourced materials. The resort will also feature an expansive 107,640 square foot (10,000 square meter) Spa, Fitness and Health & Healing Center offering an integrated approach to optimal wellness. Explorers of antiquity will be rewarded with Aegean archaeological sites, the cities of Didim and Bodrum, plus the Temple of Artemis at Ephesus and the Mausoleum at Halicarnassus which are both among the Seven Wonders of the Ancient World. Looking for adventure? A journey through the colorful Kingdom of Bhutan will launch in August 2018 with the opening of three of the five lodges that make up Six Senses Bhutan. The remaining two lodges will open by the end of 2018. Moving through the spiritual Himalayan Kingdom that lives by its ethos of gross national happiness, each of the five unique settings identifies with a specific theme for an uplifting journey through the senses. Beginning in the capital of Thimphu, the emphasis is on culture. The second stop is Punakha which is referred to as the flying farmhouse amidst the rice fields. Gangtey features a unique bird-watching bridge and is home to the fascinating black necked cranes while Bumthang has been created as a forest within a forest. The fifth stop, Paro, is on the site of old stone ruins, which have been playfully brought to life through the interiors.

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Priceline's Meituan investment is a big deal

Priceline just strengthened its Chinese market position by investing into Meituan-Dianping, one of the fastest growing players in the Chinese digital space, showing its ambition in international expansion and giving it a new edge says the report into the online giant. In October 2017 Meituan-Dianping announced the investment as part of Series C funding into the start-up, which brings together group buying, booking and reviews.

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How disruption is driving change for hotels - JLL RealViews

From the likes of Airbnb to growing competition in the food and beverage space, disruptive forces are striking the hotel industry from all angles. Yet this is far from being a bad thing, Arthur Adler, Chairman of JLL's Hotels & Hospitality Group Americas, believes. Instead, disruption is driving innovation across the industry as hotel brands and operators implement new concepts to improve their offerings and keep their guests coming back for more.

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SUNx and IHRA Partner for Climate Resilience

On the final day of the International Hotel & Restaurant Association (IH&RA) Annual Congress in Hangzhou, China an MOU was signed between IHRA and SUNx Strong Universal Network. The agreement focuses on climate resilience and sustainable development generally., as well as specifically advancing Maurice Strong Legacy Scholarships and the Emeraude green quality program.

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Can Expedia transition to the travel industry's tech partner?

A subtle change appears to have happened in the online travel environment. Emboldened by changes to regulatory frameworks, new technologies and growing revenues, travel suppliers are fighting to claw back market share. In response, Expedia appears to be pushing a new strategy to ensure future growth by growing its partnerships and services to support the industry according to a new report into the company.

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Zaplox Reinforces and Expands Management Team with Newly Appointed Chief Technical Officer and Chief Marketing Officer

Zaplox, a market innovator of mobile key services for the global hotel industry, has strengthened its management team with the appointment of two C-level executives to newly created positions. Hotel technology industry veteran Eric Michelsen has been tapped as chief technical officer (CTO) and Pernilla Brodd has been named chief marketing officer (CMO), with both officially joining the company as of December 2017.

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HSMAI Washington DC Chapter Appoints Two Board Members

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter today announced the appointments of hospitality industry veterans Linda Caruso and Suzanne Shogren to its advisory board.

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HSMAI Honors 2017 Top 25 Extraordinary Minds

The Hospitality Sales and Marketing Association International (HSMAI), has named 25 hospitality professionals as the 2017 HSMAI Top 25 Extraordinary Minds in Sales, Marketing, and Revenue Optimization. The honorees will be celebrated during the HSMAI Adrian Awards Dinner Reception & Gala on February 20, 2018 at the New York Marriott Marquis, and in a private ceremony co-hosted by Questex Hospitality + Travel.

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25th World Travel Monitor Forum in Pisa: International travel industry needs new strategies to manage overtourism'

Mass tourism hits quality of visitor experiences Not only cities overcrowded New solutions needed to manage global tourism growth ITB Berlin exclusively publishes World Travel Monitor Forum results

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HEBS Digital Celebrates 2017: A Year of Broadening the Global Footprint, Technology Innovations and Industry Recognition

As the year comes to a close, HEBS Digital is proud to reflect on the firm's many accomplishments of 2017, as well as recognize our clients and team members who made it all possible. Over the last 12 months, HEBS Digital continued to its industry leadership of helping hoteliers across the globe increase direct bookings and lower distribution costs, launched a number of website technology and digital marketing innovations, received a record-breaking 66 industry awards, published numerous whitepapers, and achieved record-breaking ROIs for its clients, among other achievements.

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Give Guests the Gift that Keeps on Giving in 2018: Mobile Device Charging from Kube Systems

The holiday season is upon us, and Apple is projecting record-breaking revenue for the Christmas quarter, with iPhone X and iPhone 8 sales expected to represent a large chunk of that revenue. What that means to hoteliers is travelers will be bringing these new devices to hotels next year, and they will be expecting to charge them whenever and wherever power is needed. Hoteliers who invested in wireless mobile device charging solutions from Kube Systems including Kube Essentials, Kube Audio Clock and Kube 5 Portable can sleep soundly knowing these devices are future proof and compatible with next generation mobile smartphones and tablets.

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American, British and Chinese travelers prioritize trip activities and once in a lifetime experiences.

New generational data released reveals that when planning a trip, American, British and Chinese travelers prioritize trip activities, once in a lifetime and cultural experiences above all else, the survey illustrate broad travel trends and distinct shopping habits, influences and motivations of American, British and Chinese travelers across four generations, including Generation Z, Millennials, Generation X and Baby Boomers.

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American Express Travel Reveals Emerging Trends and Top Ten Destinations for 2018

According to a new survey conducted for American Express Travel, travelers in the United States are focused on pursuing their personal passions through the lens of travel.

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Motel 6 Parent Company and Expedia Agree on Loyalty Program Enrollment Deal

As more large hotel chains have invested their time, money and energy in launching their own direct-booking campaigns, online travel agency sites such as Expedia have become increasingly eager to form better deals and relationships with hoteliers.

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AI, Risk and Traveller Centricity Were the Hot Topics of GBTA Conference 2017 Frankfurt in Partnership with VDR

The Global Business Travel Association (GBTA) the voice of the global business travel industry and German business travel buyer association VDR wrapped up yet another successful joint conference in Europe last month. Artificial intelligence (AI), duty of care and traveller centricity were among the hot topics discussed throughout the three-day industry gathering bringing together travel professionals and industry leaders for Europe's largest business travel event.

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Jumeirah Hotels to Start 2018 with Launch of a New Lifestyle Brand

The new year hasn't yet arrived, but it's already stacking up to be a consequential one for the hospitality industry, with a number of large hotel companies dedicating resources to the launch of new lifestyle brands and other initiatives.

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Debut for the eTravel Start-up Day at ITB Berlin

Meeting place for start-ups the eTravel Start-up Day offers newly formed companies a platform to present their innovative business models

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Best Western Hotels & Resorts Offers Holiday Bonus To Rewards Members

Best Western Hotels & Resorts' award-winning loyalty program Best Western Rewards (BWR) is giving its rewards members a special gift this holiday season. Now through January 31, 2018, BWR members will receive a $10 Best Western Travel Card for every stay at any of Best Western's 4,200 hotels around the globe. Additionally, BWR members remain eligible to earn a free night's stay at any Best Western-branded property in North America for just 10,000 points.

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How This Luxury Wine Country Resort Overcame Staff Miscommunication

Renowned Wine Country getaway, Carneros Resort and Spa, has selected ALICE's concierge software, ALICE Concierge, and its guest text messaging technology, ALICE Guest, to improve front of house operations and elevate the guest experience. This implementation of ALICE leverages the company's integrations with both HotSOS and Springer Miller. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Priceline and Expedia continue to grow but at what cost?

Both Priceline and Expedia continued to post some impressive growth numbers in their Q3 results, with double digit rises in gross bookings but these increases appear to come at an ever-increasing cost and concern is rising among investors. EyeforTravel's new reports into both Expedia and Priceline finds that investors are right to be concerned as this is a potential weakness for both companies that empowers potential rivals in the form of the main digital advertising giants Facebook and Google.

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The Netherlands' first fully-electric hotel now taking reservations with SiteMinder

The Netherlands' first fully-electric hotel has begun accepting reservations ahead of its opening in April 2018. Powered entirely by wind energy, Conscious Hotel Westerpark will become the fourth property of sustainable hotel chain Conscious Hotels, which for the past year has employed the global hotel industry's leading cloud platform, SiteMinder, to market and sell its rooms online.

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HFTP and Forrester Group Administer Hospitality Survey to Shape the Industry's Future

Focused on continually improving ways to communicate and engage with its members and stakeholders, international nonprofit Hospitality Financial and Technology Professionals (HFTP) and Forrester Research have just released an extensive global research project that will provide guidance on the state of the industry; provide existing industry stakeholders with additional resources, and enrich the association's understanding of financial and technology trends that will shape the industry's future. HFTP is seeking participation from professionals working in and around the hospitality finance and technology sector, with the survey taking approximately 10 minutes for respondents to complete the survey.

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Booking.com Expands Global Access to the Booking Assistant

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the expansion of the pilot version of its new service and support chatbot, the Booking Assistant, now widely available to English-language bookings worldwide. As the latest evolution of Booking.com's messaging platform, the Booking Assistant merges proprietary Artificial Intelligence technology with Booking.com's already-robust customer service support.

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Choice Privileges Loyalty Program Adds More 'Wow' to the Winter Holidays

Choice Privileges, the award-winning loyalty program from Choice Hotels, is celebrating the holidays by giving its loyal members chances to win prizes totaling more than 10 million Choice Privileges points. The popular loyalty program has debuted the Choice Privileges Tap the App sweepstakes, offering members who use the new Choice Hotels mobile app weekly chances to win more than 10 million points in prizes.

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Can Marriott Keep Starwood's Culture of Cool, and Its Customers? | nytimes.com

Consider the conundrum of the modern hotel-room shopper. Oh, O.K., consider my conundrum. There are trips where I'd like to feel younger than I am, which means staying in a hotel that is cooler than I am. There are trips when I just want to be close to the airport because of a 6 a.m. departure. And then there are trips that require accommodation for a toddler, a tween and two parents who would appreciate an interior door or three to separate everyone.

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China is Expedia's Achilles heel

With a projected compound annual growth rate in outbound journeys of 8% to 2020 and an even faster growing domestic market, Expedia needs to get a slice of the Chinese market but since its sale of eLong, the competition has only got stronger and it may be too late to make inroads according to EyeforTravel's new report into the company.

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HEBS Digital Wins Record-Breaking 21 HSMAI Adrian Awards, Including 10 Gold

HEBS Digital, a leading authority in hotel digital technology and marketing innovation, has been honored with a record-breaking 21 Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards for 2017. These awards mark a new record for HEBS Digital, beating their previous record of 17 awards.

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YOTEL Installs dormakaba Electronic Locks at Boston Hotel

dormakaba, one of the top three companies in the global market for access and security solutions, announced YOTEL Boston installed its BLE-ready Saflok Quantum RFID electronic locks.

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The Best Hotel Rewards Programs | forbes.com

New rankings from The Points Guy, a popular website dedicated to airline and hotel loyalty points, suggest that Starwood hotels may have the best rewards program for frequent travelers. The study comes on the heels of similar rankings from J.D. Power that suggest that Marriott Rewards may have the most satisfying loyalty program for mainstream travelers (Starwood was ranked #5 in that case).

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The Top 5 most Instagrammed hotels in the world

These days, everyone is a budding photographer or a designer. Instagram has given people an eye for design that they didn't know existing, and whether it is your hotel room, your lunch or a cute dog in the park, each moment is made to be recorded, filters and all. Hotels are particularly wise to the power of Instagram to present a certain image of their property to the world, and users of the app are more than happy to gloat about their latest luxury hotel stay, all of which is good news for the hotelier and their brand. We take a look at the Top 5 most snapped hotels on Instagram.

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Guest relationship building is a key differentiator for our hotel: An Interview with the GM of Hotel Chicago West Loop

In an interview, Imran shares his insights about how the decision to implement StayNTouch's Rover Mobile PMS technology has raised the bar for service and helped Hotel Chicago West Loop stay ahead of the competition.

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Hilton Announces Connected Room,' The First Mobile-Centric Hotel Room, To Begin Rollout in 2018

Hilton (NYSE:HLT) today unveiled Connected Room, a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central point their mobile device. Currently in beta testing, Connected Room is live in one hotel, will deploy in coming weeks in several more, and will begin to scale rapidly to hotels across the United States in 2018.

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Criton Apps wins prestigious HOSPACE2017 Best Entrepreneur' competition for suppliers to the hospitality industry

The prestigious annual 'HOSPACE2017 Best Entrepreneur' competition for suppliers to the hospitality industry has been won by Julie Grieve, Founder and Chief Executive of Criton Apps.

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HSMAI Will Honor Milestone with One Gold & Two Silver Adrian Awards for Digital Marketing

Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone with one Gold Adrian Award for the exceptional website developed for Grand Velas Los Cabos. In addition, Milestone received two Silver Adrian Awards. One Silver is for the development of Old Edwards Inn new website. The other for the mapping and location marketing efforts put forth for Ayres Hotels. The Adrian Awards are the largest and most prestigious global travel marketing competition.

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Beach Destinations Drive Hospitality Growth in Latin America

A number of world famous beach destinations are driving the project pipeline in Latin America, according to information from the TOPHOTELCONSTRUCTION database.

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Expedia and G6 Hospitality Form Strategic Technology and Marketing Partnership

Expedia, Inc., the world's largest online travel company, today officially announced a new Expedia Powered Technology partnership with G6 Hospitality, parent company of the lodging brands Motel 6 and Studio 6, that will provide the brands broad access to Expedia's technology, marketing and data insight solutions to help drive knowledge, efficiencies and support its continued growth.

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Rosewood Hotel Group Introduces New Global Business Lifestyle Hotel Brand: KHOS

Rosewood Hotel Group introduces a new hotel brand -- KHOS -- an innovative concept for business hotels with a distinct lifestyle orientation inspired by the energy, art, innovation, creativity, style and dynamism of modern-day Asia. KHOS aims to turn the traditional notion of a business hotel on its head -- designed specifically for the modern business traveller, for whom the conventional boundaries of work and play no longer exist, and who is no longer willing to sacrifice style, inspiration, socialising and wellness for the predictable functionality of a traditional business hotel.

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Milestone Boosts Website Conversions by 53% with Progressive Web Apps (PWA)

Milestone announced today the availability of its Progressive Web App (PWA) framework for consumer-oriented websites. Milestone successfully deployed a PWA framework to a client site the Grand Velas Riviera Maya resort in Playa del Carmen, Mexico. Using PWA technology, Milestone boosted the resort's black-Friday conversion rate 53% by leveraging the speed and notification benefits of PWA.

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Small Luxury Hotels Of The World And Trendwatching Release Luxury Travel Trends For 2018

Small Luxury Hotels of the World (SLH), in partnership with global trends analysts Trendwatching, has today launched a luxury trends report that looks ahead at what will be shaping the luxury boutique hotel experience in 2018. SLH has been an innovator in this field since it was established 27 years ago as 'the champion of small', and together with Trendwatching has identified five specific trends from its collection of over 500 independently minded hotels around the world. These are further supported in the report by innovations from companies both within, and beyond, the travel sector.

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The West Coast's Largest Digital Travel Summit is Back - Bigger Than Ever!

As technologies like AI, voice and blockchain are set to disrupt the travel industry - it also brings with it opportunities to innovate and leapfrog your competition.

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Best Western Hotels & Resorts Outlines Vision for the Future at 11th Asian Members' Meeting

Bangkok -- Best Western Hotels & Resorts is celebrating the successful conclusion of its 11thAsian Members' Meeting, which gathered delegates from all across Asia to Bangkok for two days of immersive meetings, discussions and networking opportunities.

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Why Boston's Best Hotel Decided to Give Its Staff an Upgrade

The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Conde Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Andaz Brand and (RED) Join Forces to Create Custom (ANDAZ)RED Cabanas

The Andaz brand today announced its latest collaboration with (RED) the AIDS organization founded by Bono and Bobby Shriver. The Andaz brand is expanding its (RED) collaboration by creating new (ANDAZ)RED Cabanas that are available today to book at five Andaz hotel locations in the U.S. and Latin America: Andaz West Hollywood, Andaz Mayakoba Resort Riviera Maya, Andaz Costa Rica Resort at Peninsula Papagayo, Andaz Scottsdale Resort & Spa and Andaz Maui at Wailea Resort. A portion of each booking will go directly to support (RED)'s fight to end AIDS. The Andaz brand is the only hotel brand to offer a collaboration of this kind.

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SKYE Hotel Suites Parramatta Partners with ASSA ABLOY Hospitality and Intelity to Implement Digital Key Functionality

SKYE Hotel Suites Parramatta, a five-star hotel and one of the newest property additions to Sydney, Australia, has partnered together with ASSA ABLOY Hospitality and Intelity to provide its guests with state-of-the-art digital key functionality. With the implementation of ASSA ABLOY Hospitality Mobile Access in 72 of its apartment-style suites, along with the use of Intelity's downloadable mobile app, the property can now allow guests to quickly and conveniently enter their room with a swipe of their mobile device.

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Marriott International Signs New Co-Brand Credit Card Agreements with JPMorgan Chase and American Express

Marriott International (NASDAQ: MAR) today announced it reached new agreements with JPMorgan Chase and American Express for its U.S.-issued, co-brand credit cards associated with its loyalty programs. These multi-year agreements will extend Marriott's relationship with both card issuers and cover the Marriott Rewards and Ritz-Carlton Rewards Visa credit cards from JPMorgan Chase, and the Starwood Preferred Guest (SPG) credit cards from American Express.

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Strength in Numbers: Westin Hotels & Resorts Takes TRX Suspension Training to Over 200 Hotels Around the World with New Global Partnership

Westin Hotels & Resorts together with TRX announce a global partnership, bringing the global leaders in functional training and fitness equipment to more than 200 WestinWORKOUT Fitness Studios around the globe. In addition to putting fitness at guests' fingertips with curated content in the new TRX App, both brands have created a custom pre-run workout, allowing Westin Run Concierges to enhance group runs and leverage TRX equipment including TRX Suspension Trainers and Functional Training Tools available in the hotels.

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DoubleTree by Hilton Celebrates National Cookie Day by Welcoming Back 12 Days of Cookies this Holiday Season

As cookie enthusiasts across the U.S. celebrate National Cookie Day today, DoubleTree by Hilton, one of Hilton's 14 distinct brands, is giving sweet tooths across America something else to look forward to the 12 Days of Cookies. For the second year, the brand is warming spirits with a welcoming invite to guests and non-guests: stop by any DoubleTree by Hilton hotel in the U.S. from December 13 through December 24 and enjoy a complimentary warm DoubleTree Cookie for yourself or save one for Santa.

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Fujita Kanko's Japan-Based Hotels Implement Multilingual AI Chatbot

Leading Japanese hotelier Fujita Kanko Inc. is implementing a multilingual chatbot that uses artificial intelligence (AI) to handle guest inquiries on the websites for some of its Japan-based properties that are attracting a growing number of international guests. Website visitors can use the chatbot in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean to receive 24/7 assistance. If the chatbot fails to answer any questions, human operators are available to provide assistance between 8:00 a.m. and 10:00 p.m. Japan time.

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AHLA President and CEO Katherine Lugar's Statement on Senate Passage of Tax Reform Legislation

\"We applaud Majority Leader McConnell, Finance Committee Chairman Hatch and all Senators who voted in support of this critical tax reform legislation that will benefit American families and businesses, create more jobs, and grow the economy,\" said AHLA president and CEO Katherine Lugar. \"This legislation is key for the industry's small businesses in particular. Three out of every five hotels are small businesses, and many jobs in local communities are dependent on a thriving hotel and tourism sector. Not only will small business owners benefit, but so will their employees and guests, strengthening the industry and the overall economy. We look forward to seeing tax reform signed into law that will have benefits far beyond our industry.\"

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New SiteMinder head in DACH: It's time Germany's hotels embrace the digitisation of travel

The new head of DACH (Germany, Austria and Switzerland) at SiteMinder, the global hotel industry's leading cloud platform, is urging Germany's hotels to begin embracing the digitisation of travel.

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New Industry White Paper The Business Case for Vanity Websites

Vizergy, the industry's leading digital marketing company with Mark Glickman, author of Marketing Paradise, have co-written a new hospitality-focused white paper - The Business Case for Vanity Websites

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9 Michelin Stars Shine Bright Across Ritz-Carlton Hotels in Asia-Pacific in 2018

The Ritz-Carlton Hotel Company, L.L.C. today announced that the 2018 Tokyo-Osaka Michelin Guide, the regional edition of the distinguished culinary reference, has awarded Azure 45 at The Ritz-Carlton, Tokyo a Michelin star for the third consecutive year, and newcomers to the list this year include La Baie at The Ritz-Carlton, Osaka and Tempura Mizuki at The Ritz-Carlton, Kyoto, receiving one brand-new Michelin star each.

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ISHC Welcomes Silver In Its 2017 Membership Class

The International Society of Hospitality Consultants (ISHC) welcomed Stacy Silver, President of Silver Hospitality Group, LLC, among twenty-four hospitality consultants qualified by their expertise and reputation in its 2017 membership class.

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Booking.com Doubles its Support for Startups and Changemakers in Sustainable Tourism in 2018

Building on its successful launch in 2017, today Booking.com, one of the world's largest e-commerce companies and digital technology leader, is announcing the 2018 Booking Booster Programme, a three-week accelerator in Amsterdam for social enterprise scale-ups in sustainable tourism. In addition to the 2 million in grants awarded through Booking Booster, the company is also announcing its plans to further expand its efforts to support organisations and individuals throughout the broader sustainable tourism industry with two new initiatives for a total of more than 4 million in support available in 2018.

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Chinese Travelers Are Young, Rich, And Connected | tourism-review.com

Italy is one of the most popular destinations among Chinese tourists. It is also the travel destination where Chinese citizens spend the most, with an average of 918 euros per head. This emerges from a research by Digital Retex with data from Istat-Confturismo collected from Chinese platform WeChat. With 900 million active users, of which 87% are aged between 18 and 35, WeChat is the most used platform in China to communicate. In 2016, 29% of foreign tourist expenditure in Italy was supported by Chinese travelers. Guests from the Asian country spent 3.7 million euros last year. The expenditure was particularly focused on the luxury sector. According to Istat-Confturismo, Chinese consumers accounted for 55% of global luxury sales last year.

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Cycas Hospitality brings new brand - South Point Suites - to London's Bermondsey Village

Cycas Hospitality has launched a brand-new apartment-hotel concept in the buzzy neighbourhood of Bermondsey in London Bridge. South Point Suites offers 101 studios and one-bedroom suites, all designed to offer the comforts of home for those staying in London for a long-term project, relocation or long holiday. The location is ten minutes walk from both London Bridge and Bermondsey stations, part of a flourishing neighbourhood with boutiques, restaurants, bars, parks, cinemas, barbers, cafes, art galleries and markets.

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Why hotels need startups more than ever | wamda.com

With upcoming mega events like Expo 2020, Dubai is set to double the number of its hotels. Hospitality Management Holdings, a dubai-based hotel management company, is looking to double its portfolio in the UAE and Saudi Arabia in the next five years, according to the GCC Hospitality Industry report conducted by Alpen Capital. Capital investments in the sector is set to grow to 5.4% each year, until 2026 according to the same report. While this number seem positive, it is considered a minimum prerequisite for Gulf economies to become sustainable and ensure resilience, away from oil.

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Hotel Innovators Educate Lawmakers on Capitol Hill, Urge Support for Stop Online Booking Scams Act

Innovation and e-commerce leaders from hotels across the country, led by the American Hotel & Lodging Association (AHLA), will convene on Capitol Hill today to educate lawmakers about innovation in the hotel and lodging industry and how to best protect consumers against online hotel booking scams.

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The Hotel Yearbook publishes first-ever edition dedicated to sustainability; partners with IUBH's Prof. Willy Legrand as Guest Editor in Chief

For the first time in its 12-year history, The Hotel Yearbook has launched a special edition focused entirely on sustainability in the hotel industry. Featuring editorial contributions submitted by some 30 internationally respected senior executives, consultants and academics, The Hotel Yearbook 2018 Sustainable Hospitality examines trends and challenges that the hotel industry faces as it explores and implements ways to operate more effectively as green enterprises. Spearheading the project as guest editor was Prof. Willy Legrand, a leading expert on corporate environmental management.

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November

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HEDNA Data Analytics Survey Generates Significant Industry Response, Results to be Presented at Austin Conference in January

After launching its Hotel Analytics Working Group Survey only six weeks ago, HEDNA (the Hotel Electronic Distribution Network Association) today announced a record-breaking first completion rate of over 1100 participants, who represent 45,000 hotels based on the submissions from international chains, hotel groups and independent hotels. The results of the comprehensive study will be presented at HEDNA's upcoming conference with plans to keep the survey open until Summer 2018.

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U.S. Travel Association President and CEO Roger Dow Says Addressing Falling Inbound Travel Needs to Become a National Priority

U.S. Travel Association President and CEO Roger Dow reacted to new government data showing a 3.9 percent overall decline in international inbound travel to the U.S. through June of this year:

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Marriott's Rewards Program Tops Hyatt in Customer Satisfaction According to Survey

Having a diverse portfolio of reward options withhotel loyalty rewards programs is a key driver of member satisfaction. According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study,SM overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.

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25th World Travel Monitor Forum in Pisa: Steady growth for Asian outbound travel in 2017

5 percent growth in Asian outbound trips More beach holidays and city trips Recovery in travel to Europe ITB Berlin exclusively publishes latest results from IPK's World Travel Monitor

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Marriott Hotels Converts Shower Door Into Shareable Canvas

Marriott Hotels is coming clean about its latest innovation quest helping guests capture their moments of inspiration, in the shower. Who hasn't come up with a brilliant idea while shampooing, and then forgets it by the time they are rinsing? After learning that over half of business travelers (51%) feel that their best ideas come while showering (source: 2017 Marriott International survey of 5,000 international travelers), Marriott Hotels is testing a one-of-a-kind technology that allows guests to scribe or sketch their brilliant ideas and send it to themselves before they get washed down the drain. The unique experience will be available to guests for two months at the newly redesigned Marriott Hotels Irvine, California.

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PolyU Study Urges Hotels to Engage the Facebook Generation

Hotels should make greater use of social media to evaluate their performance from the customer's perspective, according to Dr Bona Kim (Ph.D. graduate) and Dr Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher in a recently published study. Having analysed hundreds of online hotel reviews, the researchers identified the hotel features that customers find most satisfying and dissatisfying. Their results provide helpful suggestions for how hotel managers can make effective use of social media to monitor and respond to customers' positive and negative experiences.

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HFTP and Naseba Set New Standard in The Middle East with HITEC Dubai

Co-produced by Hospitality Financial and Technology Professionals (HFTP) and Naseba, more than 600 hospitality technology professionals came together for the inaugural HITEC Dubai. The event served as a regional, Middle Eastern counterpart to HFTP's 45-year-old Hospitality Industry Technology Exposition and Conference (HITEC) the world's largest and oldest hospitality technology exposition and conference brand. HITEC Dubai served as HFTP's third HITEC of the year, and took place from November 14-15, 2017 at the Conrad Dubai in Dubai, UAE.

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27 Per Cent Increase in Branded Residence Hotel Operators Highlights Substantial Growth in the Sector

The branded residences sector is one of the fastest growing in the real estate industry, attracting more hotel operators, developers, investors and buyers year-on-year. The highly-anticipated second edition of industry go-to report Branded Residences: An Overview, highlights trends in the market and new statistics on market growth, and explores the reasons for its continued success and why it is a popular investment choice.

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Criton Apps announces new tech partnership with Benbria's Loop platform.

Giving independent hotel operators the same digital capabilities as the big travel players, the first DIY app builder for the hospitality sector in the UK, Criton Apps, is integrating key guest engagement technologies onto one mobile app.

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Meet the Top 5-Star Hotel Brands in the Middle East

Forbes Middle East, a region-specific version of one of the most popular business publications in the entire world, recently named its list of the top 5-star hotel brands in The Middle East, a group of 20 that was determined based on the status of their hotels in the region.

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InterContinental Malta Implements Guestware to Personalize the Guest Experience

Guestware announced that InterContinental Malta in St. George's Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort. Click here for more information on how to streamline operations and personalize guest service with Guestware.

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Hotel Operations Technology Has Reduced Staff Communication Complications By Some 60-70%, Says Resort GM

Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam 2018

Hospitality Financial and Technology Professionals (HFTP) is currently accepting applications from startups to compete in the European version of Entrepreneur 20X (E20X) at its upcoming HITEC Amsterdam. Hospitality technology startups can apply via the event website past applicants and winners are welcome to reapply as long as they are still considered Series A or a startup. The E20X competition will be open to all HITEC Amsterdam registrants, and take place on 11 April 2018 at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands.

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HEBS Digital Wins Six Silver W3 Awards for Conversion-Focused Website Design and Technology, and Compelling Digital Creative

HEBS Digital, the industry-leading firm committed to helping hoteliers acquire, engage and retain hotel guests, is pleased to announce they have been awarded six Silver 2017 W3 Awards for revenue-generating website design, technology, banner ad creative design and marketing. Now in its twelfth annual year, the W3 Awards recognize creative excellence on the web, including websites, online advertising and marketing, mobile sites and apps, video, and social. HEBS Digital is honored to be included on the list of 2017 award winners.

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Local Measure Releases Wellness eBook for the Hotel Industry

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released \"The Business of Being Well,\" a new eBook that brings together the company's proprietary research on wellness with the observations of five of the hotel industry's best known CEOs and executives and describes how social media has created a powerful platform for wellness to drive hotel revenues and increased guest engagement.

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The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018

StayNTouch, the leading innovator in mobile PMS technology for hotels and resorts, has released its latest hotel business growth resource The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018.

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Future-oriented topics at the ITB Berlin Convention 2018

Revolutionary forms of transport, overtourism and digitalization in the tourism industry are the key topics of the Leading Travel Industry Think Tank Admission is free for exhibitors and visitors to ITB Berlin

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Why less choice is the new value in travel

Giving travellers more choice is often touted as the way to personalisation, customer loyalty and more sales. If only it were so simple, writes Tom Bacon

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How to Use Video Across the Traveler's Path to Purchase | sojern.comSojern's latest Path to Purchase report is out, and we've got the tools to help influence in-market travelers throughout their planning, booking, and beyond. Here, we look at how marketers can use video to stay top of mind and drive more bookings at every stage in the path to purchase.

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Black Friday Comes To The Tourism Sector | tourism-review.com

Airlines, hotel chains and travel agencies took advantage of November 24, the Black Friday, and the next days to offer great discounts. It is a long-standing tradition that has been imported from the United States to many European countries. It is usually celebrated on the last Friday of November, as a starting point for Christmas sales. The renowned Black Friday has strongly affected the European tourism sector. Many try to take advantage of the special discount day as a marketing tool to increase the volume of sales for Christmas holidays. Some of the businesses even connect it with the next Monday, also known as Cyber Monday, which is also a day of great internet offers.

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Centara Hotels & Resorts sets out 5 year vision and strategy for growth

Following Centara's recent announcement that it had strengthened its management team by welcoming back seasoned industry professional Markland Blaiklock, in a newly formed role of Deputy CEO, the group has now released its significant expansion plans for the next five years.

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TripAdvisor Tanking, More Visitors, Less Bookings - traveltrends.biz

How the mighty have fallen. TripAdvisor is now in deep trouble with its transition to a hotel search and booking site going backwards. Of major concern is that the steps taken by TripAdvisor's leadership to turn its hotel business around a fresh new look, streamlined hotel shopping experience and increased brand advertising have actually accelerated the decline. Rubbing more salt into the wound is the fact TripAdvisor has never been more popular as a review site (monthly visits exceed 455 million) and yet booking revenue is down.

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Benbria Announces Distribution Agreement with TaraSpan

Ottawa, Canada Benbria Corporation, a leader in the area of mobile and text-based customer engagement, today announced that it has signed a distribution agreement with TaraSpan, a leading India-based unified communication solutions provider, to offer Benbria's Loop guest engagement solution throughout the region.

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Japan's Hotel Okura Partners with Trinity Investments to Launch New Upscale Brand

Japan's Hotel Okura Co., Ltd. has come together with Trinity Investments, LLC, a Hawaii-based private real estate firm with much experience in the hospitality space, to create an exclusive joint venture called Nikko Style, an upscale select hotel brand that will soon be introduced throughout Japan.

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Marriott International Announces Partnership with Maple Leaf Sports and Entertainment in Canada

Marriott International, the country's leading lodging company, is proud to announce a multi-year partnership with Maple Leaf Sports and Entertainment (MLSE), making Marriott International the preferred hotel company for the Toronto Maple Leafs.

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Marcus Hotels & Resorts Spreads Holiday Cheer with 12 Days of Marcus Sweepstakes

Amidst decking the halls and spreading holiday cheer, Marcus Hotels & Resorts is launching its first \"12 Days of Marcus\" sweepstakes with a grand prize consisting of experiences at multiple hotels, resorts, restaurants and theatres in Illinois and Wisconsin. The \"12 Days of Marcus\" sweepstakes allows individuals to gain entries for completing tasks such as visiting company websites, purchasing gift cards and engaging on social media, among other activities. The sweepstakes will start on Friday November 24, 2017 and end on Sunday, December, 31, 2017 at 11:59 PM CT.

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Adria Hotel Forum 2018

Adria Hotel Forum is the leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by international and regional hotel industry experts. The sixth edition of Adria Hotel Forum (AHF) will be held on February 14th and 15th 2018. in Sheraton hotel in Zagreb on the following theme: OUR OWN RESPONSIBILITY

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Digital Marketing Plan & Budget Guide

One of the most important services we provide for hotels at Cendyn is preparing a yearly digital marketing plan and budget. The whole process includes a significant amount of data, analytics, and research. In this guide, we offer insight on the most important factors to consider when creating your annual plan.

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AGM Caps Off Year Of Growth For Mantra Group

The Annual General Meeting (AGM) for leading Australian-based hotel and resort operator, Mantra Group (ASX: MTR), was held today (22 November 2017) in Brisbane at the Group's Mantra on Queen hotel.

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Phocuswright Europe 2018: Think Global, Get Local

Phocuswright Europe 2018 is on a roll. On 15 17 May 2018, the global travel industry will once again meet in Amsterdam, Netherlands, to discuss the hottest trends impacting the global travel landscape in Europe and beyond.

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niu friends: NOVUM Hospitality and Viva con Agua commence extensive collaboration

For its young brand niu, NOVUM Hospitality is focussing on socio-cultural collaboration by teaming up with the non-profit Hamburg-based Association Viva con Agua de Sankt Pauli e.V. As part of its partnership with niu hotels, a select group of artists collaborating as part of Viva con Agua Arts and Millerntor Gallery have decorated the hotel walls in the artistic and urban \"good Swag\" style. Proceeds of the collaboration between Viva con Agua Arts GmbH, Millerntor Gallery will go to water and sanitation projects sponsored by the Water Initiative. Initially, the focus will be on the current Viva con Agua Project in Uganda. Lastly, the partnership also includes the sales of merchandise and drinks from Viva con Agua in the niu shops as well as all niu restaurants, bars and bistros. Future projects are already in the pipeline.

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Hyatt And Folio Fine Wine Partners Welcome Newest Sparkling Addition To Canvas Wine Label

Hyatt today announced the launch of Canvas Blanc de Blancs Spumante, a sparkling addition to the Canvas wine brand that was developed in collaboration with Folio Fine Wine Partners, a Napa Valley, Calif.-based wine company.

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Millennium Hotels and Resorts Pioneers the World's First Robot That Cooks Eggs

The M Social brand was created by our Chairman Mr Kwek LengBengwith the aim of inspiring the hospitality industry with his visionary thought for a space designed for the millennials & the millennial mindset.After the success of implementing AURA who is South East Asia's first Front-of-House Autonomous Service Delivery Robotin the hospitality industry last December 2016, Millennium Hotels and Resorts introduce the world's first Front-of-House Autonomous Service Chef Robot prototype, 'AUSCA'tothe hospitality industry, who prepares eggs for guests at M Social Singapore.

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HSMAI UAE Celebrates Most Extraordinary Minds in Hospitality in the Middle East

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, recognized nine industry innovators as \"Most Extraordinary Minds\" in Hospitality Sales, Marketing, and Revenue in the Middle East. Award recipients were honored on October 18, 2017 at the second HSMAI Middle East Conference, at Dusit Thani Dubai.

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Hotels get rid of closets, add other storage solutions | usatoday.com

The traditional hotel closet and dresser drawer are becoming obsolete. Instead, hotels are finding creative ways for guests to store their belongings. Many guest rooms are getting smaller, especially as hotels introduce new brands that appeal more to younger travelers who don't take trips with large luggage. Plus more travelers are spending time in lobbies or beyond the hotel boundaries vs. nesting in their rooms. Closet doors and dressers are disappearing, nooks are becoming more fashionable and the bed is serving a dual purpose with space underneath for bags.

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Associated Luxury Hotels International (ALHI) Opens First Global Sales Office in Germany

Associated Luxury Hotels International (ALHI), the world's leading independent Global Sales Organization serving the Meetings & Incentive marketplace, has opened its first Global Sales office in Germany. Located in the Frankfurt area, ALHI's new sales operation assists meeting professionals, incentive specialists, association executives and business executives in Germany, Switzerland and Austria who are interested in conducting meetings, conv entions and/or incentive programs at any of ALHI's member hotels or resorts. ALHI's distinguished portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. This is ALHI's second Global Sales office in Europe, following the opening of ALHI's Global Sales office in London in March 2017. ALHI's luxury portfolio includes more than 150 distinctive hotels and resorts in North America; 35 in Western Europe; 13 in Eastern Europe; 17 in the Bahamas, Bermuda and Caribbean region; 13 in the Middle East; 31 in Asia; 9 in Africa; and 4 in South America.In announcing the opening of the new office in Germany, ALHI's Chief Sales Officer Mark Sergot also announced that hospitality industry sales professional Becky Dimant has joined ALHI as Executive Director of Global Sales for Germany, Swit zerland and Austria. Based in ALHI's new sales office in the Frankfurt area, she assists meeting and incentive professionals in the three countries with coordinating programs at any of ALHI's member hotels or resorts, and with ALHI's \"Alliance\" partners, which includes 23 luxury cruise ships appropriate for meeting and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Prior to joining ALHI, Dimant served for 17 years as Director of Global Sales for Germany, Switzerland and Austria for Fairmont Raffles Hotels International (FRHI Hotels & Resorts), which is now part of AccorHotels. In that position she was responsible for account management for the meetings and incentive marketplace in Germany, Switzerland and Austria for FRHI's global portfolio of 120 luxury hotels across the Fairmont, Raffles & Swissotel brands. Her extensive experience also includes serving as Director of Sales, Germany for Canadian Pacifi c Hotels & Resorts for nine years. She may be reached at bdimant@alhi.com and in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091.\"With over 30 years of Global Sales service to the North American marketplace, plus our experience with our U.K. office which opened in the spring, we are very pleased to now expand our ALHI Global Sales services to Germany, Switzerland and Austria, in response to the many requests from planners and members,\" said Sergot. \"With the addition of Becky, meeting and incentive professionals in these three countries now have quick one-call access to ALHI's portfolio of more than 250 exceptional luxury hotels and resorts in 63 countries.\"Mark Gorgon, ALHI's Vice President, U.K. and Europe, added, \"Becky is a dynamic and dedicated sales executive who brings extensive experience in the luxury meetings and incentive sectors, as well as tremendous market knowledge, to this newly created position. She has a wonderfu l passion for serving her accounts, and terrific client relationships, and she looks forward to serving planners in the region with ALHI's Global Sales services.\" In addition to its member hotels and resorts, ALHI's portfolio features 10 Luxury Brand Collections to make it easy for planners to identify properties that will suit their programs' specific needs and unique desires. This includes the \"Convention Collection,\" featuring ALHI's 31 member hotels and resorts that offer more than 500 rooms, have over 50,000 square feet of meeting space, and have at least one 20,000-square-foot ballroom. Other ALHI Luxury Brand Collections include: \"Level 5 Collection,\" consisting of 63 member hotels and resorts that have earned the industry's highest recognitions; \"City Solutions,\" offering 100 city-center hotels; \"Golf Collection,\" featuring 72 resorts with championship golf; \"Beach & Island Collection,\" with 53 member options; \"Elite Retrea ts,\" consisting of 56 exclusive hotels and resorts with fewer than 200 rooms; \"Mountain Collection,\" with 26 choices providing inspiring mountain views; \"Bahamas, Bermuda & Caribbean Collection,\" offering 17 luxury-level tropical options; \"Ocean Line Collection,\" with the 23 ultra-luxurious \"floating resorts\"; and \"DMC Solutions,\" providing local expertise in more than 100 destinations worldwide. For more information about ALHI and/or its member hotels and resorts, or Alliance partners, contact your nearest of the 22 ALHI Global Sales offices in the United States, Canada, London and now Frankfurt. In Germany, Austria or Switzerland, contact Becky Dimant in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091 or bdimant@alhi.com , and visit alhi.com . In the U.K., contact Mark Gorgon or Peter Groom at +44 (0) 207-379-6793, email mgorgon@alhi.com or pgroom@alhi.com, and visit alhi.com .

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Global Hotel Groups Support HFTP's Hospitality Certification Programs

Hospitality Financial and Technology Professionals (HFTP) offers two certification programs that are globally recognized for setting industry standards for hospitality finance and technology professionals: Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP). These certification programs have been named a requirement for information technology and accounting employees at Rosewood Hotel Group, Two Roads Hospitality and Accorhotels Group which operate Fairmont branded hotels.

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ALICE's Guest Messaging Recognized As Most Innovative Hotel Technology at HX 2017

A panel of industry experts awarded ALICE the top honor at the third annual HX TECHPitch - a tech innovation competition held during HX: The Hotel Experience - here in New York City last week, November 12-13.

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Mandarin Oriental, Las Vegas Announces Technical Ambassador Appointment: Pepper', The Humanoid Robot

Mandarin Oriental, Las Vegas is excited to announce the appointment of Pepper*, the humanoid robot, as hotel Technical Ambassador. The newest team member will primarily be based in the Sky Lobby located on the 23rd floor, greeting guests, and complementing hotel services through engaging and playful entertainment.

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Travel seeks ways to adopt blockchain | travelweekly.comBlockchain might well be a revolutionary technology that could shape the future of travel -- especially payment settlement and fraud prevention -- but it is also \"the most overhyped technology right now,\" according to Norm Rose, senior technology and corporate market analyst at Phocuswright.

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Guestline to offer hoteliers GDPR roadmap

Following its expansion into Ireland earlier this year, the leading hospitality software business Guestline is continuing its investment in the Irish market as it joins other industry representatives at the Munster 2017 GDPR Conference. Taking place at The Brehon Hotel in Killarney on 27 November 2017, the event is packed with advice and best practise ahead of major changes impacting the hospitality sector next year.

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HFTP Builds Educational Campaign Ahead of GDPR Compliance Requirements

With just over six months until the new EU General Data Protection Regulations (GDPR) are in effect, Hospitality Financial and Technology Professionals (HFTP) is ramping up its education campaign to prepare the hospitality industry for compliance. The association initiated this drive last spring with the formation of the HFTP Hospitality Data Protection Officer (DPO) Task Force, a team of 23 experts developing compliance guidelines and resources specific to hospitality, including defining the role of the hospitality DPO. As part of its initiative, HFTP has created an education program to build awareness and educate hospitality companies on the steps needed to take leading up to the May 25, 2018 compliance deadline. Available free to the industry are a variety of resources, including a webinar on Monday, November 20, \"Hospitality Faces GDPR How HFTP Can Help.\"

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Dev Patel Is Mandarin Oriental Hotel Group's Latest Celebrity Fan To Join The Brand's Global Campaign

Dev Patel, the award-winning British actor, is the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\".

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Conrad Hotels & Resorts and Intel Capital Technology Team Up in Search of the Next Breakthroughs for the Luxury Traveler

Conrad Hotels & Resorts, part of Hilton's (NYSE: HLT) luxury portfolio, has always delivered an inspired stay to guests using innovative technology and service. Since its inception, the Conrad brand has catered to the global guest with groundbreaking offerings such as Conrad Concierge the first service-enabled technology to be a part of hotel management systems across a brand's portfolio. In its commitment to deliver tech-forward solutions that enhance the guest experience, Conrad is hosting an Intel Capital Technology Day at its Innovation Gallery in McLean,where six startups will pitch the Conrad leadership team on products that offer frictionless, personalized, data-driven and culturally immersive experiences for the Conrad guest.

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Four Seasons Hotels and Resorts Announce 2019 Private Jet Itineraries Featuring a New Latin Escape

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today unveils three unique Private Jet itineraries set to take flight in 2019. Newly added is Latin Escape, a 16-day adventure for those looking to explore the most exciting natural and cultural offerings of Central and South America. Just over two weeks in duration, this new journey is shorter than the 24-day around-the-world journeys, and takes travellers to Miami, Costa Rica, Buenos Aires, Bogot and even includes an escape to the Galpagos Islands, all in the care of Four Seasons.

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Intelity Adds Mobile F&B Delivery App to ICE Platform

Orlando, Fla. -- Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select drink or food items and specify their location (poolside cabana, beach chair, etc.) using manual entry, NFC Tag or a QR code. The order is then fulfilled by the kitchen or bar and delivered to the guest by an expeditor.

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Health-oriented and medical tourism: Germany leading globally

Germany largest source market and leading destination Outside of Europe, USA most popular destination for health vacations and medical tourism \"Reducing stress\" main motive ITB Berlin and IPK International analyze travel behavior of health-oriented and medical tourist

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SGS HOSPITALITY EXPERIENCE (HX) HELPS MAXIMIZE THE HOTEL GUEST EXPERIENCE

Hospitality Experience (HX) is a comprehensive property audit solution that aims to maximize the guest experience within the hotel industry.

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HFTP Announces Global Industry Research Project by Forrester Group

The leaders of Hospitality Financial and Technology Professionals (HFTP) used its inaugural HITEC Dubai to announce an extensive global research project today that will provide guidance on the state of the industry; provide existing industry stakeholders with additional resources, and enrich the association's understanding of financial and technology trends that will shape the industry's future.

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Off Duty: W Hotels Launches Closet Inspired by Supermodel and Actress, Joan Smalls

W has a brand-new look, bringing supermodel-level style to W guests and fashion fans on-the-go. W Hotels today announced the debut of the exclusive \"Off Duty\" Closet, the latest project inspired by the iconic lifestyle brand's Global Fashion Innovator, Joan Smalls. W Hotels and Creative Director, Sarah Easley, will debut 25 items inspired by Smalls' own jet setting style. The Closet is available globally as of today only through W Hotels The Store. Smalls has been putting her passion to work with W since March 2017, developing insider guides and shaping the brand's global fashion platform with an expert eye. Curated by Easley to reflect Smalls' personal style, the \"Off Duty\" Closet includes pieces from seven top designers who have created signature items for the Closet's limited release. In light of the recent disaster in Puerto Rico and in honor of Smalls' passion for her heritage, Smalls will dedicate all of her royalties from the \"Off Duty\" Closet to Unidos For Puerto Rico, a generous donation that will be matched by W Hotels in support of ongoing relief efforts.

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Marriott unveils IoT hotel room of the future

As technology continues to evolve and play an increasingly active role in our daily lives, Marriott International has teamed with two leading companies Samsung and Legrand to launch the hospitality industry's Internet of Things (IoT) hotel room to inspire the ultimate hotel experience of the future.

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IHG Rewards Club First Hotel Loyalty Program to Reward Members With Points for Dining out and Ordering Takeout

IHG(InterContinental Hotels Group) is working with the nation's leading online and mobile food-ordering company Grubhub, and the world's leading provider of online restaurant reservations, OpenTable, to offer members a unique takeout and dining out point earning benefit for using either service via IHG channels. These innovative collaborations make IHG Rewards Club, the loyalty program for IHG, the first hotel loyalty program to offer members consistent point earning benefits for ordering delivery to the hotel or dining on or off property.The Grubhub integration will be offered across markets where Grubhub is available in more than 1,000 hotels in the U.S. for guests staying at the Holiday Inn Express, Staybridge Suites and Candlewood Suites brands.The OpenTable integration is global; starting now IHG Rewards Club members can access OpenTable via IHG channels and book reservations at any OpenTable restaurant in the U.S., including those at select IHG hotels, with the restaurant options expanding to the U.K. and Australia by the end of the 2017. Members will earn 500 IHG Rewards Club points for their first completed OpenTable reservation via IHG channels. With each subsequent completed reservation via IHG channels, they will earn 300 points for dining at a restaurant at an IHG hotel or 150 points for any other restaurant reservation. This is in addition to the existing benefit for IHG Rewards Club members to earn ten points for every dollar spent at restaurants at IHG hotels (excluding Kimpton) and billed to their folio. Members will earn 500 IHG Rewards Club points the first time they order via IHG channels with Grubhub and 250 IHG Rewards Club points for each subsequent Grubhub transaction via IHG channels.To earn points for using OpenTable or Grubhub, members must order or book through IHG channels, including the IHG App, IHG website and IHG Connect, the on-property Wi-Fi experience at IHG properties.

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How the Middle East is drawing in Chinese visitors - JLL Real Views

Whether they're after windswept deserts, archaeological treasures or luxurious beach resorts, China's growing middle class is increasingly considering the Middle East as their next holiday destination.

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Sustainability now more important for luxury travellers | ttgmedia.com

Sustainability is becoming a bigger issue for luxury travellers of all ages with the majority saying they consider it to be important when choosing a resort to book.

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Sheraton Hotels & Resorts Introduces New Bath And Body Collection, Byredo's Le Grand Bain

Sheraton Hotels & Resorts elevates its guest experience with the introduction of its new and exclusive bath amenities line, le grand bain. Created by renowned beauty maverick, Ben Gorham of Byredo, le grand bain unisex bath and body line is available now exclusively at Sheraton U.S. and Canada properties.

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RateGain brings real-time, big data Intelligence to Airline pricing

RateGain announces the launch of AirGain, a real-time airline pricing intelligence solution that collects and analyzes airline fares for diverse categories and attributes across multiple distribution channels. With AirGain, an airline aims to solve such critical business challenges as inaccurate/delayed pricing, understanding ancillaries pricing, and tackling the airline rate parity issues.

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Sokha Siem Reap Appointed an Official Venue for Cambodia Travel Mart

Siem Reap Province, 15 November 2017 Sokha Siem Reap Resort & Convention Center, the 5th portfolio hotel under Sokha Hotels & Resorts - a Cambodia Leading Hospitality Group, will be hosting the 1st edition of Cambodia Travel Mart (CTM) during 17-19 November 2017.

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Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto.

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Angie Hospitality Selected to Present Voice-Assistant's Hotel Guest Wi-Fi Innovation at WBA Wireless Global Congress

Angie Hospitality, creator of the world's first voice-based guest room assistant and in-room Wi-Fi access solution developed specifically for hotels, has been selected by WBA (Wireless Broadband Alliance) to present at this year's Wireless Global Congress in New York City. During the four-day event, which is scheduled to take place November 13-16 at The Roosevelt Hotel, Angie Hospitality's CEO, Ted Helvey, will present Angie's comprehensive suite of capabilities at two invitation-only sessions, with a focus on its secure PAN (Personal Area Network) guest Wi-Fi functionality.

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Millennials Abroad results of the 2017 BBC Affluent Millennials travel survey

The BBC has announced the results of its 2017 Affluent Millennial survey at the World Travel Market. The survey, which follows the award-winning study conducted by BBC Global News Ltd in 2016 into millennials' relationship with brands, asked 2000 young people aged 16 24 how they travel, why they travel and where they stay on the way.

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Starwood Preferred Guest (spg) One Of Marriott International's Loyalty Programs Further Elevates The Member Experience In Asia Pacific Through Mobile Check-in

Following the successful rollout of SPG Mobile Check-In in the U.S., Starwood Preferred Guest (SPG), an award-winning loyalty program that is part of Marriott International, Inc. (NASDAQ: MAR), is bringing the mobile check-in experience to members across Asia Pacific in over 300 hotels. Globally, more hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.

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Hilton Launches Incubator to Fast-Track Guest Innovations

Hilton (NYSE: HLT) today announced the opening of its Innovation Gallery, a first-of-its-kind incubator and experiential showcase for cutting-edge product developments that will shape the future of Hilton hospitality. Open to invited guests including Hilton Team Members, hotel owners and technology partners, the 4,300-square-foot gallery brings together all elements of Hilton's innovation process. It is a physical space where conversations between thought leaders, design experts and hospitality professionals deliver new products and solutions for Hilton's guests. Located next to Hilton's global headquarters at Hilton McLean Tysons Corner, and designed by the LAB at Rockwell Group, the award-winning architecture firm's in-house design innovation studio, the gallery showcases a variety of technologies, design elements and dining concepts, ranging from noise-cancellation and sleep-inducing devices for guestrooms to more functional and sustainable materials. The products on display have been recently launched or are under testing, with many developed through Hilton's partnerships with companies in various industries, including IBM, LG, Amazon and Tesla. \"Innovation has been in Hilton's DNA since entrepreneur Conrad Hilton purchased his first hotel and pioneered the industry nearly a century ago,\" said Jon Witter, Hilton's Chief Customer Officer. \"Today, we honor our legacy of innovation with the opening of the Hilton Innovation Gallery a space for us to incubate, test, scale and showcase the products and processes we're creating to enhance our guests' experiences and redefine the future of hospitality.\" The Innovation Gallery Experience Hilton has created an immersive experience in the gallery, which mirrors the guest's experience of a hotel by embedding custom architecture, experiential technologies and cutting-edge materials throughout. Upon entering the space, visitors will make their way through five experiences including: Product Showcase: A space for visitors to interact with physical and virtual products that Hilton is exploring for use in hotels. Examples of current installations include Nightingale, a noise-masking product; Somabar, a personal mixology solution; Meural, a customizable digital art display; and Pilot, a real-time translation solution. Food & Beverage Concept Studio: This show kitchen offers an opportunity to experience and showcase the latest restaurant concepts developed by Hilton's Food and Beverage team, along with technology to film and webcast. Virtual Reality (VR) Stage: A dedicated space for visitors to use virtual reality headsets to experience new Hilton concepts. At launch, visitors will be able to view model rooms from two of Hilton's newest brands, Tru by Hilton and Canopy by Hilton. Darkroom: A progressive model guestroom dedicated to showing cutting-edge material technologies that have the potential to yield better quality, sustainability, design interest and operational returns. Innovation Theater: The nucleus of the gallery serves as a gathering space to brainstorm, collaborate and intersect around innovative ideas. The design highlights the functionality and social aspects of a modern gathering space while leveraging immersive high-end presentation technology solutions for sound and lighting. Hilton designed the Innovation Gallery to showcase its culture of creativity and continuous drive to employ meaningful innovations that ease and enhance every aspect of the guest experience, from smartphone capabilities such as Digital Key to rooms enabling integrated entertainment. The space also showcases the company's focus on creating new hotel brands that match travelers' specific needs, such as Tru by Hilton for young-of-heart travelers seeking an energetic but relaxing environment and Canopy by Hilton, a modern boutique lifestyle brand.

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The trivago Awards 2018: This Year's Top-Rated Hotels

The moment we've all been waiting for has finally arrived. The trivago Awards 2018 results are in after reviewing the data and tallying the scores, it's time to reveal the best-rated hotels around the world.

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Loews Hotels Plays Contrarian, Invests in Asset-Heavy Strategy

The hotel landscape is facing increased levels of consolidation that are leading to hyper competition as well as the embracing of new business models, as many companies work to find ways to separate themselves from their peers.

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Need a towel? Just text for one at the Four Seasons | usatoday.com

Luxury hospitality company Four Seasons Hotels and Resorts wants to chat with its guests via their smartphones. The Toronto-based chain has introduced the Four Seasons Chat, which lets guests send and receive instant messages with hotel employees before, during and even after their stay. Guests can send the messages through the Four Seasons mobile app, Facebook Messenger, WeChat, or SMS.

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Choice Privileges Rated Top Hotel Loyalty Program In USA Today's 10Best Readers' Choice Awards

Another big win for the Choice Privileges loyalty program from Choice Hotels. For the second straight year, USA Today's 10Best Readers' Choice Awards has named Choice Privileges the \"Best Hotel Loyalty Program.\" A panel of USA Today travel experts and 10Best editors developed the list of nominees. Readers voted to determine the rankings.

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Digital Trends Embraced By Hoteliers | tourism-review.com

Hotel managers need to follow the modern technology trends to be successful on the market. In contrast, smaller businesses not capable of keeping track, can be in danger of becoming outsiders in the sector. Most important digital trends can be seen in the field of sustainable tourism. Authenticity and individuality are also growing in importance together with effective and active communication.

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Hotels upgrade bathrooms for more demanding guests | wbir.com

Bathrooms have become as important to travelers as bedrooms, and hotels are taking the plunge into more creative guestroom lavatories. Marriott International, the world's largest hotel company, upgraded its bathrooms for its signature brand Marriott Hotels. The new design has an open shower with floor-to-ceiling glass to make it feel larger and more luxurious.

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Crave In-room Tablets Set New Standard for Hotel TV Control

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced a breakthrough in hotel TV controls with the combination of a stunning new software interface and built in infrared in its bespoke tablets, allowing guests to browse and select channels on any brand of hotel TV in a slick and informative manner.

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Meli Hotels International Announces Nine-month 2017 Results

The business model based on managed hotels has seen an increase in EBITDA of 9.2%, thanks to an increase in fee revenues. The situation in Catalonia, the Venezuelan Bolivar exchange rate, the hurricane in Puerto Rico and the closure of several airlines in Europe had a negative impact on performance.

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AccorHotels drops booking service for independent hoteliers | reuters.com

AccorHotels, Europe's largest hotel group, said on Thursday it would pull the plug on an online service that enables independent hotels to offer rooms on its booking website because the scheme had failed to meet expectations.

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Booking.com continues to branch out | travelweekly.com

Priceline Group has been \"experimenting\" with a flight search on Booking.com, a website primarily focused on selling hotels. The flight search is powered by Kayak, a Priceline Group company. \"We're going to continue to experiment with that,\" Priceline Group CEO Glenn Fogel told Douglas Quinby, Phocuswright's senior vice president of research, on stage Wednesday during the Phocuswright Conference.

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Online travel sites getting squeezed by Airbnb, hotel chains | reuters.com

Online travel booking sites Priceline Group and TripAdvisor took a beating from investors on Tuesday, highlighting how the companies' once industry-disrupting model is under growing pressure from other competitors.

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Living the Dream: Dream Hotels creates new hip brand | usatoday.com

Jay Stein, CEO of Dream Hotel Group, says his company was instrumental in starting the rooftop bar craze. We were the first to do a velvet rope, to have a line around the block, he says, while sitting at the Arizona Biltmore during the annual Lodging Conference. The Dream Midtown and Dream Downtown properties in New York City routinely have people queuing up for access to elevators that will take them to a trendy bar with nearly 360-degree views of Manhattan.

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Tripadvisor Starts Placing Symbols Next To Hotels Identified As Locations Of Sexual Assault | independent.co.uk

Responding to what one travel expert categorised as a wakeup call, TripAdvisor has begun placing symbols next to hotels and resorts that have been identified as locations of sexual assault and other major concerns. Based on news reports as well as comments from the TripAdvisor community, the warnings are designed to identify health, safety and discrimination issues in all of the website's travel categories, said a company spokesman, Kevin Carter.

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Impulsify Launches ShopPoP Self-Pay Retail Kiosk

launched game-changing technology for the increasingly popular grab-n-go lobby retail outlets commonly referred to as pantries, gift shops, or markets. ShopPoP is the first of its kind Self-Pay Kiosk specifically designed and certified for unattended retail purchases at lobby retail outlets. The kiosk allows guests to \"Scan Below. Pay and Go!\" when purchasing snack or beverage items to improve retail sales and overall guest experience a process that currently requires standing in the check-in line to purchase items at the front desk.

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MODIO Addresses Leading Guestroom Complaint

K.R. Moeller Associates Ltd. (KRM), a global developer and manufacturer of sound masking technology, today announced the launch of MODIO, a sound masking device specifically designed for hotel guest rooms. MODIO provides a solution to one of the most common hotel guest complaints: noise.

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Puzzle Partner and HEDNA Join Forces to Deliver Quality Content for the Hotel Industry

Leading travel and hospitality technology marketing agency Puzzle Partner, today announced their latest alliance with HEDNA, a global forum dedicated to the advancement of hospitality distribution anchored by a fundamental belief in strategic collaboration and knowledge sharing. HEDNA is making bold moves to lead the category and is looking to Puzzle Partner to support their initiatives and help take the association's industry impact to the next level.

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dormakaba Delivers Smart Design Access' at HX With Pixel and Ambiance Solutions

dormakaba, one of the top three companies in the global market for access and security solutions, will arrive at the HX hospitality expo at the Jacob Javits Convention Center in New York with a total-property access solution that includes mobile access electronic door locks and new software for hotels. dormakaba manufactures the Saflok and Ilco electronic door locks and provides installation and service for its systems.

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Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.

Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel Aviv.

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The Phocuswright Conference Announces the Next Generation of Groundbreaking Travel Innovators

Travel industry research authority Phocuswright announced the winners of Summit and Launch, held Nov. 7 and 8, during The Phocuswright Conference currently underway in Hollywood, Fla. During Summit, 24 innovative startup and emerging companies and the winners of Battleground: The Americas, APAC and EMEA demonstrated groundbreaking applications and solutions set to change the travel industry. Launch featured nine established companies unveiling their travel innovations. \"We created the Phocuswright Innovation Platform to identify and recognize the entrepreneurs and ideas who are shaping the future of the travel industry,\" said Michael Coletta, Phocuswright's manager, research and innovation. \"We are proud to have once again brought to the stage a world-class group of startups and established companies who are leveraging the latest technology to create breakthrough value across all travel industry segments.\" Winners were determined by the Summit Dragons, a panel comprised of travel and technology experts. Winners represent the top innovation in two categories: Startup and Emerging. Additional awards include the Brand USA Award for Travel Marketing Innovation, the General Catalyst Award for Travel Innovation which comes with a $100,000 convertible note, the OAG Award for AI Innovation, and People's Choice. AWARD FOR TRAVEL INNOVATION EMERGING CATEGORY Winner: UpLift Runner-Up: Mezi AWARD FOR TRAVEL INNOVATION STARTUP CATEGORY Winner: Redeam Runner-Up: conichi BRAND USA MARKETING INNOVATION AWARD Winner: Beach-Inspector.com THE GENERAL CATALYST AWARD FOR TRAVEL INNOVATION Winner: Redeam OAG AWARD FOR AI INNOVATION Winner: Mezi SUMMIT PEOPLE'S CHOICE AWARD FOR INNOVATION Winner: Redeam Runner-Up: TWIP and Wanup LAUNCH PEOPLE'S CHOICE AWARD FOR INNOVATION Winner: ixigo Runner-Up: Sift Science LEARN MORE ABOUT THE COMPANIES Free access to streaming and on-demand video of Phocuswright Conference sessions Summit and Launch demonstrations, and Center Stage presentations is available. On-demand content is available through March 31, 2018.

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EyeforTravel Digital Summit San Francisco 2018 Save the Date and Call for Papers

EyeforTravel are constantly researching the trends and technologies that are set to disrupt the travel industry.

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Game On. Crave Games Platform to Entertain Hotel Guests and Create New Revenue Streams

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced its latest innovation, the Crave Games Platform, whereby hotel guests can play a selection of high quality games on Crave in-room tablets for a modest fee, providing entertainment options for guests and additional revenue streams for hotels.

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Marriott International's Eclect