Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news - inspire marketing

2017

December

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How This Luxury Wine Country Resort Overcame Staff Miscommunication

Renowned Wine Country getaway, Carneros Resort and Spa, has selected ALICE's concierge software, ALICE Concierge, and its guest text messaging technology, ALICE Guest, to improve front of house operations and elevate the guest experience. This implementation of ALICE leverages the company's integrations with both HotSOS and Springer Miller. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Priceline and Expedia continue to grow but at what cost?

Both Priceline and Expedia continued to post some impressive growth numbers in their Q3 results, with double digit rises in gross bookings but these increases appear to come at an ever-increasing cost and concern is rising among investors. EyeforTravel's new reports into both Expedia and Priceline finds that investors are right to be concerned as this is a potential weakness for both companies that empowers potential rivals in the form of the main digital advertising giants Facebook and Google.

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The Netherlands' first fully-electric hotel now taking reservations with SiteMinder

The Netherlands' first fully-electric hotel has begun accepting reservations ahead of its opening in April 2018. Powered entirely by wind energy, Conscious Hotel Westerpark will become the fourth property of sustainable hotel chain Conscious Hotels, which for the past year has employed the global hotel industry's leading cloud platform, SiteMinder, to market and sell its rooms online.

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HFTP and Forrester Group Administer Hospitality Survey to Shape the Industry's Future

Focused on continually improving ways to communicate and engage with its members and stakeholders, international nonprofit Hospitality Financial and Technology Professionals (HFTP) and Forrester Research have just released an extensive global research project that will provide guidance on the state of the industry; provide existing industry stakeholders with additional resources, and enrich the association's understanding of financial and technology trends that will shape the industry's future. HFTP is seeking participation from professionals working in and around the hospitality finance and technology sector, with the survey taking approximately 10 minutes for respondents to complete the survey.

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Booking.com Expands Global Access to the Booking Assistant

Today Booking.com, one of the world's largest e-commerce companies and digital technology leader, announced the expansion of the pilot version of its new service and support chatbot, the Booking Assistant, now widely available to English-language bookings worldwide. As the latest evolution of Booking.com's messaging platform, the Booking Assistant merges proprietary Artificial Intelligence technology with Booking.com's already-robust customer service support.

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Choice Privileges Loyalty Program Adds More 'Wow' to the Winter Holidays

Choice Privileges, the award-winning loyalty program from Choice Hotels, is celebrating the holidays by giving its loyal members chances to win prizes totaling more than 10 million Choice Privileges points. The popular loyalty program has debuted the Choice Privileges Tap the App sweepstakes, offering members who use the new Choice Hotels mobile app weekly chances to win more than 10 million points in prizes.

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Can Marriott Keep Starwood's Culture of Cool, and Its Customers? | nytimes.com

Consider the conundrum of the modern hotel-room shopper. Oh, O.K., consider my conundrum. There are trips where I'd like to feel younger than I am, which means staying in a hotel that is cooler than I am. There are trips when I just want to be close to the airport because of a 6 a.m. departure. And then there are trips that require accommodation for a toddler, a tween and two parents who would appreciate an interior door or three to separate everyone.

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China is Expedia's Achilles heel

With a projected compound annual growth rate in outbound journeys of 8% to 2020 and an even faster growing domestic market, Expedia needs to get a slice of the Chinese market but since its sale of eLong, the competition has only got stronger and it may be too late to make inroads according to EyeforTravel's new report into the company.

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HEBS Digital Wins Record-Breaking 21 HSMAI Adrian Awards, Including 10 Gold

HEBS Digital, a leading authority in hotel digital technology and marketing innovation, has been honored with a record-breaking 21 Hospitality Sales & Marketing Association International (HSMAI) Adrian Awards for 2017. These awards mark a new record for HEBS Digital, beating their previous record of 17 awards.

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YOTEL Installs dormakaba Electronic Locks at Boston Hotel

dormakaba, one of the top three companies in the global market for access and security solutions, announced YOTEL Boston installed its BLE-ready Saflok Quantum RFID electronic locks.

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The Best Hotel Rewards Programs | forbes.com

New rankings from The Points Guy, a popular website dedicated to airline and hotel loyalty points, suggest that Starwood hotels may have the best rewards program for frequent travelers. The study comes on the heels of similar rankings from J.D. Power that suggest that Marriott Rewards may have the most satisfying loyalty program for mainstream travelers (Starwood was ranked #5 in that case).

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The Top 5 most Instagrammed hotels in the world

These days, everyone is a budding photographer or a designer. Instagram has given people an eye for design that they didn't know existing, and whether it is your hotel room, your lunch or a cute dog in the park, each moment is made to be recorded, filters and all. Hotels are particularly wise to the power of Instagram to present a certain image of their property to the world, and users of the app are more than happy to gloat about their latest luxury hotel stay, all of which is good news for the hotelier and their brand. We take a look at the Top 5 most snapped hotels on Instagram.

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Guest relationship building is a key differentiator for our hotel: An Interview with the GM of Hotel Chicago West Loop

In an interview, Imran shares his insights about how the decision to implement StayNTouch's Rover Mobile PMS technology has raised the bar for service and helped Hotel Chicago West Loop stay ahead of the competition.

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Hilton Announces Connected Room,' The First Mobile-Centric Hotel Room, To Begin Rollout in 2018

Hilton (NYSE:HLT) today unveiled Connected Room, a first-of-its-kind, high-tech guest room that enables guests to personalize and control every aspect of their stay from one central point their mobile device. Currently in beta testing, Connected Room is live in one hotel, will deploy in coming weeks in several more, and will begin to scale rapidly to hotels across the United States in 2018.

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Criton Apps wins prestigious HOSPACE2017 Best Entrepreneur' competition for suppliers to the hospitality industry

The prestigious annual 'HOSPACE2017 Best Entrepreneur' competition for suppliers to the hospitality industry has been won by Julie Grieve, Founder and Chief Executive of Criton Apps.

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HSMAI Will Honor Milestone with One Gold & Two Silver Adrian Awards for Digital Marketing

Hospitality Sales & Marketing Association International (HSMAI) will honor Milestone with one Gold Adrian Award for the exceptional website developed for Grand Velas Los Cabos. In addition, Milestone received two Silver Adrian Awards. One Silver is for the development of Old Edwards Inn new website. The other for the mapping and location marketing efforts put forth for Ayres Hotels. The Adrian Awards are the largest and most prestigious global travel marketing competition.

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Beach Destinations Drive Hospitality Growth in Latin America

A number of world famous beach destinations are driving the project pipeline in Latin America, according to information from the TOPHOTELCONSTRUCTION database.

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Expedia and G6 Hospitality Form Strategic Technology and Marketing Partnership

Expedia, Inc., the world's largest online travel company, today officially announced a new Expedia Powered Technology partnership with G6 Hospitality, parent company of the lodging brands Motel 6 and Studio 6, that will provide the brands broad access to Expedia's technology, marketing and data insight solutions to help drive knowledge, efficiencies and support its continued growth.

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Rosewood Hotel Group Introduces New Global Business Lifestyle Hotel Brand: KHOS

Rosewood Hotel Group introduces a new hotel brand -- KHOS -- an innovative concept for business hotels with a distinct lifestyle orientation inspired by the energy, art, innovation, creativity, style and dynamism of modern-day Asia. KHOS aims to turn the traditional notion of a business hotel on its head -- designed specifically for the modern business traveller, for whom the conventional boundaries of work and play no longer exist, and who is no longer willing to sacrifice style, inspiration, socialising and wellness for the predictable functionality of a traditional business hotel.

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Milestone Boosts Website Conversions by 53% with Progressive Web Apps (PWA)

Milestone announced today the availability of its Progressive Web App (PWA) framework for consumer-oriented websites. Milestone successfully deployed a PWA framework to a client site the Grand Velas Riviera Maya resort in Playa del Carmen, Mexico. Using PWA technology, Milestone boosted the resort's black-Friday conversion rate 53% by leveraging the speed and notification benefits of PWA.

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Small Luxury Hotels Of The World And Trendwatching Release Luxury Travel Trends For 2018

Small Luxury Hotels of the World (SLH), in partnership with global trends analysts Trendwatching, has today launched a luxury trends report that looks ahead at what will be shaping the luxury boutique hotel experience in 2018. SLH has been an innovator in this field since it was established 27 years ago as 'the champion of small', and together with Trendwatching has identified five specific trends from its collection of over 500 independently minded hotels around the world. These are further supported in the report by innovations from companies both within, and beyond, the travel sector.

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The West Coast's Largest Digital Travel Summit is Back - Bigger Than Ever!

As technologies like AI, voice and blockchain are set to disrupt the travel industry - it also brings with it opportunities to innovate and leapfrog your competition.

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Best Western Hotels & Resorts Outlines Vision for the Future at 11th Asian Members' Meeting

Bangkok -- Best Western Hotels & Resorts is celebrating the successful conclusion of its 11thAsian Members' Meeting, which gathered delegates from all across Asia to Bangkok for two days of immersive meetings, discussions and networking opportunities.

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Why Boston's Best Hotel Decided to Give Its Staff an Upgrade

The iconic Boston hotel XV Beacon has selected ALICE to enhance their internal communication, concierge operations, and guest engagement. The award-winning property (Travel + Leisure's #2 Best Hotel in the U.S, and #1 Best Hotel in Boston and #1 in the state of Massachusetts, as voted by the readers of Conde Nast Traveler), implemented ALICE's housekeeping and maintenance software ALICE Staff, ALICE's concierge software, ALICE Concierge, and ALICE's guest text messaging solution, ALICE Guest, in August of this year. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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Andaz Brand and (RED) Join Forces to Create Custom (ANDAZ)RED Cabanas

The Andaz brand today announced its latest collaboration with (RED) the AIDS organization founded by Bono and Bobby Shriver. The Andaz brand is expanding its (RED) collaboration by creating new (ANDAZ)RED Cabanas that are available today to book at five Andaz hotel locations in the U.S. and Latin America: Andaz West Hollywood, Andaz Mayakoba Resort Riviera Maya, Andaz Costa Rica Resort at Peninsula Papagayo, Andaz Scottsdale Resort & Spa and Andaz Maui at Wailea Resort. A portion of each booking will go directly to support (RED)'s fight to end AIDS. The Andaz brand is the only hotel brand to offer a collaboration of this kind.

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SKYE Hotel Suites Parramatta Partners with ASSA ABLOY Hospitality and Intelity to Implement Digital Key Functionality

SKYE Hotel Suites Parramatta, a five-star hotel and one of the newest property additions to Sydney, Australia, has partnered together with ASSA ABLOY Hospitality and Intelity to provide its guests with state-of-the-art digital key functionality. With the implementation of ASSA ABLOY Hospitality Mobile Access in 72 of its apartment-style suites, along with the use of Intelity's downloadable mobile app, the property can now allow guests to quickly and conveniently enter their room with a swipe of their mobile device.

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Marriott International Signs New Co-Brand Credit Card Agreements with JPMorgan Chase and American Express

Marriott International (NASDAQ: MAR) today announced it reached new agreements with JPMorgan Chase and American Express for its U.S.-issued, co-brand credit cards associated with its loyalty programs. These multi-year agreements will extend Marriott's relationship with both card issuers and cover the Marriott Rewards and Ritz-Carlton Rewards Visa credit cards from JPMorgan Chase, and the Starwood Preferred Guest (SPG) credit cards from American Express.

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Strength in Numbers: Westin Hotels & Resorts Takes TRX Suspension Training to Over 200 Hotels Around the World with New Global Partnership

Westin Hotels & Resorts together with TRX announce a global partnership, bringing the global leaders in functional training and fitness equipment to more than 200 WestinWORKOUT Fitness Studios around the globe. In addition to putting fitness at guests' fingertips with curated content in the new TRX App, both brands have created a custom pre-run workout, allowing Westin Run Concierges to enhance group runs and leverage TRX equipment including TRX Suspension Trainers and Functional Training Tools available in the hotels.

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DoubleTree by Hilton Celebrates National Cookie Day by Welcoming Back 12 Days of Cookies this Holiday Season

As cookie enthusiasts across the U.S. celebrate National Cookie Day today, DoubleTree by Hilton, one of Hilton's 14 distinct brands, is giving sweet tooths across America something else to look forward to the 12 Days of Cookies. For the second year, the brand is warming spirits with a welcoming invite to guests and non-guests: stop by any DoubleTree by Hilton hotel in the U.S. from December 13 through December 24 and enjoy a complimentary warm DoubleTree Cookie for yourself or save one for Santa.

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Fujita Kanko's Japan-Based Hotels Implement Multilingual AI Chatbot

Leading Japanese hotelier Fujita Kanko Inc. is implementing a multilingual chatbot that uses artificial intelligence (AI) to handle guest inquiries on the websites for some of its Japan-based properties that are attracting a growing number of international guests. Website visitors can use the chatbot in Japanese, English, Traditional Chinese, Simplified Chinese, or Korean to receive 24/7 assistance. If the chatbot fails to answer any questions, human operators are available to provide assistance between 8:00 a.m. and 10:00 p.m. Japan time.

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AHLA President and CEO Katherine Lugar's Statement on Senate Passage of Tax Reform Legislation

\"We applaud Majority Leader McConnell, Finance Committee Chairman Hatch and all Senators who voted in support of this critical tax reform legislation that will benefit American families and businesses, create more jobs, and grow the economy,\" said AHLA president and CEO Katherine Lugar. \"This legislation is key for the industry's small businesses in particular. Three out of every five hotels are small businesses, and many jobs in local communities are dependent on a thriving hotel and tourism sector. Not only will small business owners benefit, but so will their employees and guests, strengthening the industry and the overall economy. We look forward to seeing tax reform signed into law that will have benefits far beyond our industry.\"

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New SiteMinder head in DACH: It's time Germany's hotels embrace the digitisation of travel

The new head of DACH (Germany, Austria and Switzerland) at SiteMinder, the global hotel industry's leading cloud platform, is urging Germany's hotels to begin embracing the digitisation of travel.

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New Industry White Paper The Business Case for Vanity Websites

Vizergy, the industry's leading digital marketing company with Mark Glickman, author of Marketing Paradise, have co-written a new hospitality-focused white paper - The Business Case for Vanity Websites

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9 Michelin Stars Shine Bright Across Ritz-Carlton Hotels in Asia-Pacific in 2018

The Ritz-Carlton Hotel Company, L.L.C. today announced that the 2018 Tokyo-Osaka Michelin Guide, the regional edition of the distinguished culinary reference, has awarded Azure 45 at The Ritz-Carlton, Tokyo a Michelin star for the third consecutive year, and newcomers to the list this year include La Baie at The Ritz-Carlton, Osaka and Tempura Mizuki at The Ritz-Carlton, Kyoto, receiving one brand-new Michelin star each.

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ISHC Welcomes Silver In Its 2017 Membership Class

The International Society of Hospitality Consultants (ISHC) welcomed Stacy Silver, President of Silver Hospitality Group, LLC, among twenty-four hospitality consultants qualified by their expertise and reputation in its 2017 membership class.

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Booking.com Doubles its Support for Startups and Changemakers in Sustainable Tourism in 2018

Building on its successful launch in 2017, today Booking.com, one of the world's largest e-commerce companies and digital technology leader, is announcing the 2018 Booking Booster Programme, a three-week accelerator in Amsterdam for social enterprise scale-ups in sustainable tourism. In addition to the 2 million in grants awarded through Booking Booster, the company is also announcing its plans to further expand its efforts to support organisations and individuals throughout the broader sustainable tourism industry with two new initiatives for a total of more than 4 million in support available in 2018.

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Chinese Travelers Are Young, Rich, And Connected | tourism-review.com

Italy is one of the most popular destinations among Chinese tourists. It is also the travel destination where Chinese citizens spend the most, with an average of 918 euros per head. This emerges from a research by Digital Retex with data from Istat-Confturismo collected from Chinese platform WeChat. With 900 million active users, of which 87% are aged between 18 and 35, WeChat is the most used platform in China to communicate. In 2016, 29% of foreign tourist expenditure in Italy was supported by Chinese travelers. Guests from the Asian country spent 3.7 million euros last year. The expenditure was particularly focused on the luxury sector. According to Istat-Confturismo, Chinese consumers accounted for 55% of global luxury sales last year.

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Cycas Hospitality brings new brand - South Point Suites - to London's Bermondsey Village

Cycas Hospitality has launched a brand-new apartment-hotel concept in the buzzy neighbourhood of Bermondsey in London Bridge. South Point Suites offers 101 studios and one-bedroom suites, all designed to offer the comforts of home for those staying in London for a long-term project, relocation or long holiday. The location is ten minutes walk from both London Bridge and Bermondsey stations, part of a flourishing neighbourhood with boutiques, restaurants, bars, parks, cinemas, barbers, cafes, art galleries and markets.

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Why hotels need startups more than ever | wamda.com

With upcoming mega events like Expo 2020, Dubai is set to double the number of its hotels. Hospitality Management Holdings, a dubai-based hotel management company, is looking to double its portfolio in the UAE and Saudi Arabia in the next five years, according to the GCC Hospitality Industry report conducted by Alpen Capital. Capital investments in the sector is set to grow to 5.4% each year, until 2026 according to the same report. While this number seem positive, it is considered a minimum prerequisite for Gulf economies to become sustainable and ensure resilience, away from oil.

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Hotel Innovators Educate Lawmakers on Capitol Hill, Urge Support for Stop Online Booking Scams Act

Innovation and e-commerce leaders from hotels across the country, led by the American Hotel & Lodging Association (AHLA), will convene on Capitol Hill today to educate lawmakers about innovation in the hotel and lodging industry and how to best protect consumers against online hotel booking scams.

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The Hotel Yearbook publishes first-ever edition dedicated to sustainability; partners with IUBH's Prof. Willy Legrand as Guest Editor in Chief

For the first time in its 12-year history, The Hotel Yearbook has launched a special edition focused entirely on sustainability in the hotel industry. Featuring editorial contributions submitted by some 30 internationally respected senior executives, consultants and academics, The Hotel Yearbook 2018 Sustainable Hospitality examines trends and challenges that the hotel industry faces as it explores and implements ways to operate more effectively as green enterprises. Spearheading the project as guest editor was Prof. Willy Legrand, a leading expert on corporate environmental management.

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November

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HEDNA Data Analytics Survey Generates Significant Industry Response, Results to be Presented at Austin Conference in January

After launching its Hotel Analytics Working Group Survey only six weeks ago, HEDNA (the Hotel Electronic Distribution Network Association) today announced a record-breaking first completion rate of over 1100 participants, who represent 45,000 hotels based on the submissions from international chains, hotel groups and independent hotels. The results of the comprehensive study will be presented at HEDNA's upcoming conference with plans to keep the survey open until Summer 2018.

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U.S. Travel Association President and CEO Roger Dow Says Addressing Falling Inbound Travel Needs to Become a National Priority

U.S. Travel Association President and CEO Roger Dow reacted to new government data showing a 3.9 percent overall decline in international inbound travel to the U.S. through June of this year:

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Marriott's Rewards Program Tops Hyatt in Customer Satisfaction According to Survey

Having a diverse portfolio of reward options withhotel loyalty rewards programs is a key driver of member satisfaction. According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study,SM overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.

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25th World Travel Monitor Forum in Pisa: Steady growth for Asian outbound travel in 2017

5 percent growth in Asian outbound trips More beach holidays and city trips Recovery in travel to Europe ITB Berlin exclusively publishes latest results from IPK's World Travel Monitor

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Marriott Hotels Converts Shower Door Into Shareable Canvas

Marriott Hotels is coming clean about its latest innovation quest helping guests capture their moments of inspiration, in the shower. Who hasn't come up with a brilliant idea while shampooing, and then forgets it by the time they are rinsing? After learning that over half of business travelers (51%) feel that their best ideas come while showering (source: 2017 Marriott International survey of 5,000 international travelers), Marriott Hotels is testing a one-of-a-kind technology that allows guests to scribe or sketch their brilliant ideas and send it to themselves before they get washed down the drain. The unique experience will be available to guests for two months at the newly redesigned Marriott Hotels Irvine, California.

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PolyU Study Urges Hotels to Engage the Facebook Generation

Hotels should make greater use of social media to evaluate their performance from the customer's perspective, according to Dr Bona Kim (Ph.D. graduate) and Dr Sam Kim of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher in a recently published study. Having analysed hundreds of online hotel reviews, the researchers identified the hotel features that customers find most satisfying and dissatisfying. Their results provide helpful suggestions for how hotel managers can make effective use of social media to monitor and respond to customers' positive and negative experiences.

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HFTP and Naseba Set New Standard in The Middle East with HITEC Dubai

Co-produced by Hospitality Financial and Technology Professionals (HFTP) and Naseba, more than 600 hospitality technology professionals came together for the inaugural HITEC Dubai. The event served as a regional, Middle Eastern counterpart to HFTP's 45-year-old Hospitality Industry Technology Exposition and Conference (HITEC) the world's largest and oldest hospitality technology exposition and conference brand. HITEC Dubai served as HFTP's third HITEC of the year, and took place from November 14-15, 2017 at the Conrad Dubai in Dubai, UAE.

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27 Per Cent Increase in Branded Residence Hotel Operators Highlights Substantial Growth in the Sector

The branded residences sector is one of the fastest growing in the real estate industry, attracting more hotel operators, developers, investors and buyers year-on-year. The highly-anticipated second edition of industry go-to report Branded Residences: An Overview, highlights trends in the market and new statistics on market growth, and explores the reasons for its continued success and why it is a popular investment choice.

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Criton Apps announces new tech partnership with Benbria's Loop platform.

Giving independent hotel operators the same digital capabilities as the big travel players, the first DIY app builder for the hospitality sector in the UK, Criton Apps, is integrating key guest engagement technologies onto one mobile app.

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Meet the Top 5-Star Hotel Brands in the Middle East

Forbes Middle East, a region-specific version of one of the most popular business publications in the entire world, recently named its list of the top 5-star hotel brands in The Middle East, a group of 20 that was determined based on the status of their hotels in the region.

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InterContinental Malta Implements Guestware to Personalize the Guest Experience

Guestware announced that InterContinental Malta in St. George's Bay implemented Guestware to personalize the guest experience and simplify staff response to requests. Guestware is an integrated Guest Experience (GX) software solution used by hospitality companies around the world to deliver exceptional guest satisfaction. InterContinental Malta is an exclusive 481 room and suite beachside resort. Click here for more information on how to streamline operations and personalize guest service with Guestware.

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Hotel Operations Technology Has Reduced Staff Communication Complications By Some 60-70%, Says Resort GM

Aruba's Amsterdam Manor Beach Resort, which implemented ALICE's full suite of hospitality technology products in August of this year, can already report meaningful improvements in staff communication and guest satisfaction. The intimate and picturesque resort, set on award-winning Eagle Beach, is using ALICE Staff, ALICE Concierge, and ALICE Guest to align its front of house and back of house teams, as well as provide its guests with convenient ways to get in touch with the hotel. ALICE is the hospitality industry's leading operations technology, connecting every department of a hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam 2018

Hospitality Financial and Technology Professionals (HFTP) is currently accepting applications from startups to compete in the European version of Entrepreneur 20X (E20X) at its upcoming HITEC Amsterdam. Hospitality technology startups can apply via the event website past applicants and winners are welcome to reapply as long as they are still considered Series A or a startup. The E20X competition will be open to all HITEC Amsterdam registrants, and take place on 11 April 2018 at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands.

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HEBS Digital Wins Six Silver W3 Awards for Conversion-Focused Website Design and Technology, and Compelling Digital Creative

HEBS Digital, the industry-leading firm committed to helping hoteliers acquire, engage and retain hotel guests, is pleased to announce they have been awarded six Silver 2017 W3 Awards for revenue-generating website design, technology, banner ad creative design and marketing. Now in its twelfth annual year, the W3 Awards recognize creative excellence on the web, including websites, online advertising and marketing, mobile sites and apps, video, and social. HEBS Digital is honored to be included on the list of 2017 award winners.

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Local Measure Releases Wellness eBook for the Hotel Industry

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released \"The Business of Being Well,\" a new eBook that brings together the company's proprietary research on wellness with the observations of five of the hotel industry's best known CEOs and executives and describes how social media has created a powerful platform for wellness to drive hotel revenues and increased guest engagement.

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The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018

StayNTouch, the leading innovator in mobile PMS technology for hotels and resorts, has released its latest hotel business growth resource The 10-Point Checklist for Using Mobile Service to Boost your Hotel's Bottom Line in 2018.

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Future-oriented topics at the ITB Berlin Convention 2018

Revolutionary forms of transport, overtourism and digitalization in the tourism industry are the key topics of the Leading Travel Industry Think Tank Admission is free for exhibitors and visitors to ITB Berlin

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Why less choice is the new value in travel

Giving travellers more choice is often touted as the way to personalisation, customer loyalty and more sales. If only it were so simple, writes Tom Bacon

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How to Use Video Across the Traveler's Path to Purchase | sojern.comSojern's latest Path to Purchase report is out, and we've got the tools to help influence in-market travelers throughout their planning, booking, and beyond. Here, we look at how marketers can use video to stay top of mind and drive more bookings at every stage in the path to purchase.

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Black Friday Comes To The Tourism Sector | tourism-review.com

Airlines, hotel chains and travel agencies took advantage of November 24, the Black Friday, and the next days to offer great discounts. It is a long-standing tradition that has been imported from the United States to many European countries. It is usually celebrated on the last Friday of November, as a starting point for Christmas sales. The renowned Black Friday has strongly affected the European tourism sector. Many try to take advantage of the special discount day as a marketing tool to increase the volume of sales for Christmas holidays. Some of the businesses even connect it with the next Monday, also known as Cyber Monday, which is also a day of great internet offers.

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Centara Hotels & Resorts sets out 5 year vision and strategy for growth

Following Centara's recent announcement that it had strengthened its management team by welcoming back seasoned industry professional Markland Blaiklock, in a newly formed role of Deputy CEO, the group has now released its significant expansion plans for the next five years.

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TripAdvisor Tanking, More Visitors, Less Bookings - traveltrends.biz

How the mighty have fallen. TripAdvisor is now in deep trouble with its transition to a hotel search and booking site going backwards. Of major concern is that the steps taken by TripAdvisor's leadership to turn its hotel business around a fresh new look, streamlined hotel shopping experience and increased brand advertising have actually accelerated the decline. Rubbing more salt into the wound is the fact TripAdvisor has never been more popular as a review site (monthly visits exceed 455 million) and yet booking revenue is down.

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Benbria Announces Distribution Agreement with TaraSpan

Ottawa, Canada Benbria Corporation, a leader in the area of mobile and text-based customer engagement, today announced that it has signed a distribution agreement with TaraSpan, a leading India-based unified communication solutions provider, to offer Benbria's Loop guest engagement solution throughout the region.

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Japan's Hotel Okura Partners with Trinity Investments to Launch New Upscale Brand

Japan's Hotel Okura Co., Ltd. has come together with Trinity Investments, LLC, a Hawaii-based private real estate firm with much experience in the hospitality space, to create an exclusive joint venture called Nikko Style, an upscale select hotel brand that will soon be introduced throughout Japan.

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Marriott International Announces Partnership with Maple Leaf Sports and Entertainment in Canada

Marriott International, the country's leading lodging company, is proud to announce a multi-year partnership with Maple Leaf Sports and Entertainment (MLSE), making Marriott International the preferred hotel company for the Toronto Maple Leafs.

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Marcus Hotels & Resorts Spreads Holiday Cheer with 12 Days of Marcus Sweepstakes

Amidst decking the halls and spreading holiday cheer, Marcus Hotels & Resorts is launching its first \"12 Days of Marcus\" sweepstakes with a grand prize consisting of experiences at multiple hotels, resorts, restaurants and theatres in Illinois and Wisconsin. The \"12 Days of Marcus\" sweepstakes allows individuals to gain entries for completing tasks such as visiting company websites, purchasing gift cards and engaging on social media, among other activities. The sweepstakes will start on Friday November 24, 2017 and end on Sunday, December, 31, 2017 at 11:59 PM CT.

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Adria Hotel Forum 2018

Adria Hotel Forum is the leading Southeast European hotel investment conference held every year in Zagreb, Croatia and visited by international and regional hotel industry experts. The sixth edition of Adria Hotel Forum (AHF) will be held on February 14th and 15th 2018. in Sheraton hotel in Zagreb on the following theme: OUR OWN RESPONSIBILITY

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Digital Marketing Plan & Budget Guide

One of the most important services we provide for hotels at Cendyn is preparing a yearly digital marketing plan and budget. The whole process includes a significant amount of data, analytics, and research. In this guide, we offer insight on the most important factors to consider when creating your annual plan.

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AGM Caps Off Year Of Growth For Mantra Group

The Annual General Meeting (AGM) for leading Australian-based hotel and resort operator, Mantra Group (ASX: MTR), was held today (22 November 2017) in Brisbane at the Group's Mantra on Queen hotel.

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Phocuswright Europe 2018: Think Global, Get Local

Phocuswright Europe 2018 is on a roll. On 15 17 May 2018, the global travel industry will once again meet in Amsterdam, Netherlands, to discuss the hottest trends impacting the global travel landscape in Europe and beyond.

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niu friends: NOVUM Hospitality and Viva con Agua commence extensive collaboration

For its young brand niu, NOVUM Hospitality is focussing on socio-cultural collaboration by teaming up with the non-profit Hamburg-based Association Viva con Agua de Sankt Pauli e.V. As part of its partnership with niu hotels, a select group of artists collaborating as part of Viva con Agua Arts and Millerntor Gallery have decorated the hotel walls in the artistic and urban \"good Swag\" style. Proceeds of the collaboration between Viva con Agua Arts GmbH, Millerntor Gallery will go to water and sanitation projects sponsored by the Water Initiative. Initially, the focus will be on the current Viva con Agua Project in Uganda. Lastly, the partnership also includes the sales of merchandise and drinks from Viva con Agua in the niu shops as well as all niu restaurants, bars and bistros. Future projects are already in the pipeline.

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Hyatt And Folio Fine Wine Partners Welcome Newest Sparkling Addition To Canvas Wine Label

Hyatt today announced the launch of Canvas Blanc de Blancs Spumante, a sparkling addition to the Canvas wine brand that was developed in collaboration with Folio Fine Wine Partners, a Napa Valley, Calif.-based wine company.

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Millennium Hotels and Resorts Pioneers the World's First Robot That Cooks Eggs

The M Social brand was created by our Chairman Mr Kwek LengBengwith the aim of inspiring the hospitality industry with his visionary thought for a space designed for the millennials & the millennial mindset.After the success of implementing AURA who is South East Asia's first Front-of-House Autonomous Service Delivery Robotin the hospitality industry last December 2016, Millennium Hotels and Resorts introduce the world's first Front-of-House Autonomous Service Chef Robot prototype, 'AUSCA'tothe hospitality industry, who prepares eggs for guests at M Social Singapore.

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HSMAI UAE Celebrates Most Extraordinary Minds in Hospitality in the Middle East

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, recognized nine industry innovators as \"Most Extraordinary Minds\" in Hospitality Sales, Marketing, and Revenue in the Middle East. Award recipients were honored on October 18, 2017 at the second HSMAI Middle East Conference, at Dusit Thani Dubai.

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Hotels get rid of closets, add other storage solutions | usatoday.com

The traditional hotel closet and dresser drawer are becoming obsolete. Instead, hotels are finding creative ways for guests to store their belongings. Many guest rooms are getting smaller, especially as hotels introduce new brands that appeal more to younger travelers who don't take trips with large luggage. Plus more travelers are spending time in lobbies or beyond the hotel boundaries vs. nesting in their rooms. Closet doors and dressers are disappearing, nooks are becoming more fashionable and the bed is serving a dual purpose with space underneath for bags.

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Associated Luxury Hotels International (ALHI) Opens First Global Sales Office in Germany

Associated Luxury Hotels International (ALHI), the world's leading independent Global Sales Organization serving the Meetings & Incentive marketplace, has opened its first Global Sales office in Germany. Located in the Frankfurt area, ALHI's new sales operation assists meeting professionals, incentive specialists, association executives and business executives in Germany, Switzerland and Austria who are interested in conducting meetings, conv entions and/or incentive programs at any of ALHI's member hotels or resorts. ALHI's distinguished portfolio features more than 250 luxury and upper-upscale hotels and resorts around the world, which are either independent or are with an independent hotel brand, and which specialize in serving meetings and incentive programs. This is ALHI's second Global Sales office in Europe, following the opening of ALHI's Global Sales office in London in March 2017. ALHI's luxury portfolio includes more than 150 distinctive hotels and resorts in North America; 35 in Western Europe; 13 in Eastern Europe; 17 in the Bahamas, Bermuda and Caribbean region; 13 in the Middle East; 31 in Asia; 9 in Africa; and 4 in South America.In announcing the opening of the new office in Germany, ALHI's Chief Sales Officer Mark Sergot also announced that hospitality industry sales professional Becky Dimant has joined ALHI as Executive Director of Global Sales for Germany, Swit zerland and Austria. Based in ALHI's new sales office in the Frankfurt area, she assists meeting and incentive professionals in the three countries with coordinating programs at any of ALHI's member hotels or resorts, and with ALHI's \"Alliance\" partners, which includes 23 luxury cruise ships appropriate for meeting and incentive programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. Prior to joining ALHI, Dimant served for 17 years as Director of Global Sales for Germany, Switzerland and Austria for Fairmont Raffles Hotels International (FRHI Hotels & Resorts), which is now part of AccorHotels. In that position she was responsible for account management for the meetings and incentive marketplace in Germany, Switzerland and Austria for FRHI's global portfolio of 120 luxury hotels across the Fairmont, Raffles & Swissotel brands. Her extensive experience also includes serving as Director of Sales, Germany for Canadian Pacifi c Hotels & Resorts for nine years. She may be reached at bdimant@alhi.com and in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091.\"With over 30 years of Global Sales service to the North American marketplace, plus our experience with our U.K. office which opened in the spring, we are very pleased to now expand our ALHI Global Sales services to Germany, Switzerland and Austria, in response to the many requests from planners and members,\" said Sergot. \"With the addition of Becky, meeting and incentive professionals in these three countries now have quick one-call access to ALHI's portfolio of more than 250 exceptional luxury hotels and resorts in 63 countries.\"Mark Gorgon, ALHI's Vice President, U.K. and Europe, added, \"Becky is a dynamic and dedicated sales executive who brings extensive experience in the luxury meetings and incentive sectors, as well as tremendous market knowledge, to this newly created position. She has a wonderfu l passion for serving her accounts, and terrific client relationships, and she looks forward to serving planners in the region with ALHI's Global Sales services.\" In addition to its member hotels and resorts, ALHI's portfolio features 10 Luxury Brand Collections to make it easy for planners to identify properties that will suit their programs' specific needs and unique desires. This includes the \"Convention Collection,\" featuring ALHI's 31 member hotels and resorts that offer more than 500 rooms, have over 50,000 square feet of meeting space, and have at least one 20,000-square-foot ballroom. Other ALHI Luxury Brand Collections include: \"Level 5 Collection,\" consisting of 63 member hotels and resorts that have earned the industry's highest recognitions; \"City Solutions,\" offering 100 city-center hotels; \"Golf Collection,\" featuring 72 resorts with championship golf; \"Beach & Island Collection,\" with 53 member options; \"Elite Retrea ts,\" consisting of 56 exclusive hotels and resorts with fewer than 200 rooms; \"Mountain Collection,\" with 26 choices providing inspiring mountain views; \"Bahamas, Bermuda & Caribbean Collection,\" offering 17 luxury-level tropical options; \"Ocean Line Collection,\" with the 23 ultra-luxurious \"floating resorts\"; and \"DMC Solutions,\" providing local expertise in more than 100 destinations worldwide. For more information about ALHI and/or its member hotels and resorts, or Alliance partners, contact your nearest of the 22 ALHI Global Sales offices in the United States, Canada, London and now Frankfurt. In Germany, Austria or Switzerland, contact Becky Dimant in the Frankfurt area at +49 69 660 56331 or +49 160 442 1091 or bdimant@alhi.com , and visit alhi.com . In the U.K., contact Mark Gorgon or Peter Groom at +44 (0) 207-379-6793, email mgorgon@alhi.com or pgroom@alhi.com, and visit alhi.com .

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Global Hotel Groups Support HFTP's Hospitality Certification Programs

Hospitality Financial and Technology Professionals (HFTP) offers two certification programs that are globally recognized for setting industry standards for hospitality finance and technology professionals: Certified Hospitality Accountant Executive (CHAE) and Certified Hospitality Technology Professional (CHTP). These certification programs have been named a requirement for information technology and accounting employees at Rosewood Hotel Group, Two Roads Hospitality and Accorhotels Group which operate Fairmont branded hotels.

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ALICE's Guest Messaging Recognized As Most Innovative Hotel Technology at HX 2017

A panel of industry experts awarded ALICE the top honor at the third annual HX TECHPitch - a tech innovation competition held during HX: The Hotel Experience - here in New York City last week, November 12-13.

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Mandarin Oriental, Las Vegas Announces Technical Ambassador Appointment: Pepper', The Humanoid Robot

Mandarin Oriental, Las Vegas is excited to announce the appointment of Pepper*, the humanoid robot, as hotel Technical Ambassador. The newest team member will primarily be based in the Sky Lobby located on the 23rd floor, greeting guests, and complementing hotel services through engaging and playful entertainment.

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Travel seeks ways to adopt blockchain | travelweekly.comBlockchain might well be a revolutionary technology that could shape the future of travel -- especially payment settlement and fraud prevention -- but it is also \"the most overhyped technology right now,\" according to Norm Rose, senior technology and corporate market analyst at Phocuswright.

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Guestline to offer hoteliers GDPR roadmap

Following its expansion into Ireland earlier this year, the leading hospitality software business Guestline is continuing its investment in the Irish market as it joins other industry representatives at the Munster 2017 GDPR Conference. Taking place at The Brehon Hotel in Killarney on 27 November 2017, the event is packed with advice and best practise ahead of major changes impacting the hospitality sector next year.

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HFTP Builds Educational Campaign Ahead of GDPR Compliance Requirements

With just over six months until the new EU General Data Protection Regulations (GDPR) are in effect, Hospitality Financial and Technology Professionals (HFTP) is ramping up its education campaign to prepare the hospitality industry for compliance. The association initiated this drive last spring with the formation of the HFTP Hospitality Data Protection Officer (DPO) Task Force, a team of 23 experts developing compliance guidelines and resources specific to hospitality, including defining the role of the hospitality DPO. As part of its initiative, HFTP has created an education program to build awareness and educate hospitality companies on the steps needed to take leading up to the May 25, 2018 compliance deadline. Available free to the industry are a variety of resources, including a webinar on Monday, November 20, \"Hospitality Faces GDPR How HFTP Can Help.\"

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Dev Patel Is Mandarin Oriental Hotel Group's Latest Celebrity Fan To Join The Brand's Global Campaign

Dev Patel, the award-winning British actor, is the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\".

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Conrad Hotels & Resorts and Intel Capital Technology Team Up in Search of the Next Breakthroughs for the Luxury Traveler

Conrad Hotels & Resorts, part of Hilton's (NYSE: HLT) luxury portfolio, has always delivered an inspired stay to guests using innovative technology and service. Since its inception, the Conrad brand has catered to the global guest with groundbreaking offerings such as Conrad Concierge the first service-enabled technology to be a part of hotel management systems across a brand's portfolio. In its commitment to deliver tech-forward solutions that enhance the guest experience, Conrad is hosting an Intel Capital Technology Day at its Innovation Gallery in McLean,where six startups will pitch the Conrad leadership team on products that offer frictionless, personalized, data-driven and culturally immersive experiences for the Conrad guest.

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Four Seasons Hotels and Resorts Announce 2019 Private Jet Itineraries Featuring a New Latin Escape

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today unveils three unique Private Jet itineraries set to take flight in 2019. Newly added is Latin Escape, a 16-day adventure for those looking to explore the most exciting natural and cultural offerings of Central and South America. Just over two weeks in duration, this new journey is shorter than the 24-day around-the-world journeys, and takes travellers to Miami, Costa Rica, Buenos Aires, Bogot and even includes an escape to the Galpagos Islands, all in the care of Four Seasons.

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Intelity Adds Mobile F&B Delivery App to ICE Platform

Orlando, Fla. -- Intelity is unveiling a new custom store in its award-winning guest service platform, called ICE: Mobile Dining. ICE: Mobile Dining will provide an out-of-room dining experience for guests using their mobile device while they stay at the hotel. Browsing through the Mobile Dining menu, guests select drink or food items and specify their location (poolside cabana, beach chair, etc.) using manual entry, NFC Tag or a QR code. The order is then fulfilled by the kitchen or bar and delivered to the guest by an expeditor.

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Health-oriented and medical tourism: Germany leading globally

Germany largest source market and leading destination Outside of Europe, USA most popular destination for health vacations and medical tourism \"Reducing stress\" main motive ITB Berlin and IPK International analyze travel behavior of health-oriented and medical tourist

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SGS HOSPITALITY EXPERIENCE (HX) HELPS MAXIMIZE THE HOTEL GUEST EXPERIENCE

Hospitality Experience (HX) is a comprehensive property audit solution that aims to maximize the guest experience within the hotel industry.

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HFTP Announces Global Industry Research Project by Forrester Group

The leaders of Hospitality Financial and Technology Professionals (HFTP) used its inaugural HITEC Dubai to announce an extensive global research project today that will provide guidance on the state of the industry; provide existing industry stakeholders with additional resources, and enrich the association's understanding of financial and technology trends that will shape the industry's future.

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Off Duty: W Hotels Launches Closet Inspired by Supermodel and Actress, Joan Smalls

W has a brand-new look, bringing supermodel-level style to W guests and fashion fans on-the-go. W Hotels today announced the debut of the exclusive \"Off Duty\" Closet, the latest project inspired by the iconic lifestyle brand's Global Fashion Innovator, Joan Smalls. W Hotels and Creative Director, Sarah Easley, will debut 25 items inspired by Smalls' own jet setting style. The Closet is available globally as of today only through W Hotels The Store. Smalls has been putting her passion to work with W since March 2017, developing insider guides and shaping the brand's global fashion platform with an expert eye. Curated by Easley to reflect Smalls' personal style, the \"Off Duty\" Closet includes pieces from seven top designers who have created signature items for the Closet's limited release. In light of the recent disaster in Puerto Rico and in honor of Smalls' passion for her heritage, Smalls will dedicate all of her royalties from the \"Off Duty\" Closet to Unidos For Puerto Rico, a generous donation that will be matched by W Hotels in support of ongoing relief efforts.

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Marriott unveils IoT hotel room of the future

As technology continues to evolve and play an increasingly active role in our daily lives, Marriott International has teamed with two leading companies Samsung and Legrand to launch the hospitality industry's Internet of Things (IoT) hotel room to inspire the ultimate hotel experience of the future.

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IHG Rewards Club First Hotel Loyalty Program to Reward Members With Points for Dining out and Ordering Takeout

IHG(InterContinental Hotels Group) is working with the nation's leading online and mobile food-ordering company Grubhub, and the world's leading provider of online restaurant reservations, OpenTable, to offer members a unique takeout and dining out point earning benefit for using either service via IHG channels. These innovative collaborations make IHG Rewards Club, the loyalty program for IHG, the first hotel loyalty program to offer members consistent point earning benefits for ordering delivery to the hotel or dining on or off property.The Grubhub integration will be offered across markets where Grubhub is available in more than 1,000 hotels in the U.S. for guests staying at the Holiday Inn Express, Staybridge Suites and Candlewood Suites brands.The OpenTable integration is global; starting now IHG Rewards Club members can access OpenTable via IHG channels and book reservations at any OpenTable restaurant in the U.S., including those at select IHG hotels, with the restaurant options expanding to the U.K. and Australia by the end of the 2017. Members will earn 500 IHG Rewards Club points for their first completed OpenTable reservation via IHG channels. With each subsequent completed reservation via IHG channels, they will earn 300 points for dining at a restaurant at an IHG hotel or 150 points for any other restaurant reservation. This is in addition to the existing benefit for IHG Rewards Club members to earn ten points for every dollar spent at restaurants at IHG hotels (excluding Kimpton) and billed to their folio. Members will earn 500 IHG Rewards Club points the first time they order via IHG channels with Grubhub and 250 IHG Rewards Club points for each subsequent Grubhub transaction via IHG channels.To earn points for using OpenTable or Grubhub, members must order or book through IHG channels, including the IHG App, IHG website and IHG Connect, the on-property Wi-Fi experience at IHG properties.

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How the Middle East is drawing in Chinese visitors - JLL Real Views

Whether they're after windswept deserts, archaeological treasures or luxurious beach resorts, China's growing middle class is increasingly considering the Middle East as their next holiday destination.

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Sustainability now more important for luxury travellers | ttgmedia.com

Sustainability is becoming a bigger issue for luxury travellers of all ages with the majority saying they consider it to be important when choosing a resort to book.

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Sheraton Hotels & Resorts Introduces New Bath And Body Collection, Byredo's Le Grand Bain

Sheraton Hotels & Resorts elevates its guest experience with the introduction of its new and exclusive bath amenities line, le grand bain. Created by renowned beauty maverick, Ben Gorham of Byredo, le grand bain unisex bath and body line is available now exclusively at Sheraton U.S. and Canada properties.

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RateGain brings real-time, big data Intelligence to Airline pricing

RateGain announces the launch of AirGain, a real-time airline pricing intelligence solution that collects and analyzes airline fares for diverse categories and attributes across multiple distribution channels. With AirGain, an airline aims to solve such critical business challenges as inaccurate/delayed pricing, understanding ancillaries pricing, and tackling the airline rate parity issues.

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Sokha Siem Reap Appointed an Official Venue for Cambodia Travel Mart

Siem Reap Province, 15 November 2017 Sokha Siem Reap Resort & Convention Center, the 5th portfolio hotel under Sokha Hotels & Resorts - a Cambodia Leading Hospitality Group, will be hosting the 1st edition of Cambodia Travel Mart (CTM) during 17-19 November 2017.

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Hospitality Technology Sales & Media Specialist Leigh Sansone Joins ALICE to Continue Company Expansion into the Midwest

ALICE, the hospitality industry's leading operations technology, welcomes travel technology sales leader and digital marketing professional Leigh Sansone as Senior Sales Executive for the Midwest and Toronto.

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Angie Hospitality Selected to Present Voice-Assistant's Hotel Guest Wi-Fi Innovation at WBA Wireless Global Congress

Angie Hospitality, creator of the world's first voice-based guest room assistant and in-room Wi-Fi access solution developed specifically for hotels, has been selected by WBA (Wireless Broadband Alliance) to present at this year's Wireless Global Congress in New York City. During the four-day event, which is scheduled to take place November 13-16 at The Roosevelt Hotel, Angie Hospitality's CEO, Ted Helvey, will present Angie's comprehensive suite of capabilities at two invitation-only sessions, with a focus on its secure PAN (Personal Area Network) guest Wi-Fi functionality.

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Millennials Abroad results of the 2017 BBC Affluent Millennials travel survey

The BBC has announced the results of its 2017 Affluent Millennial survey at the World Travel Market. The survey, which follows the award-winning study conducted by BBC Global News Ltd in 2016 into millennials' relationship with brands, asked 2000 young people aged 16 24 how they travel, why they travel and where they stay on the way.

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Starwood Preferred Guest (spg) One Of Marriott International's Loyalty Programs Further Elevates The Member Experience In Asia Pacific Through Mobile Check-in

Following the successful rollout of SPG Mobile Check-In in the U.S., Starwood Preferred Guest (SPG), an award-winning loyalty program that is part of Marriott International, Inc. (NASDAQ: MAR), is bringing the mobile check-in experience to members across Asia Pacific in over 300 hotels. Globally, more hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.

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Hilton Launches Incubator to Fast-Track Guest Innovations

Hilton (NYSE: HLT) today announced the opening of its Innovation Gallery, a first-of-its-kind incubator and experiential showcase for cutting-edge product developments that will shape the future of Hilton hospitality. Open to invited guests including Hilton Team Members, hotel owners and technology partners, the 4,300-square-foot gallery brings together all elements of Hilton's innovation process. It is a physical space where conversations between thought leaders, design experts and hospitality professionals deliver new products and solutions for Hilton's guests. Located next to Hilton's global headquarters at Hilton McLean Tysons Corner, and designed by the LAB at Rockwell Group, the award-winning architecture firm's in-house design innovation studio, the gallery showcases a variety of technologies, design elements and dining concepts, ranging from noise-cancellation and sleep-inducing devices for guestrooms to more functional and sustainable materials. The products on display have been recently launched or are under testing, with many developed through Hilton's partnerships with companies in various industries, including IBM, LG, Amazon and Tesla. \"Innovation has been in Hilton's DNA since entrepreneur Conrad Hilton purchased his first hotel and pioneered the industry nearly a century ago,\" said Jon Witter, Hilton's Chief Customer Officer. \"Today, we honor our legacy of innovation with the opening of the Hilton Innovation Gallery a space for us to incubate, test, scale and showcase the products and processes we're creating to enhance our guests' experiences and redefine the future of hospitality.\" The Innovation Gallery Experience Hilton has created an immersive experience in the gallery, which mirrors the guest's experience of a hotel by embedding custom architecture, experiential technologies and cutting-edge materials throughout. Upon entering the space, visitors will make their way through five experiences including: Product Showcase: A space for visitors to interact with physical and virtual products that Hilton is exploring for use in hotels. Examples of current installations include Nightingale, a noise-masking product; Somabar, a personal mixology solution; Meural, a customizable digital art display; and Pilot, a real-time translation solution. Food & Beverage Concept Studio: This show kitchen offers an opportunity to experience and showcase the latest restaurant concepts developed by Hilton's Food and Beverage team, along with technology to film and webcast. Virtual Reality (VR) Stage: A dedicated space for visitors to use virtual reality headsets to experience new Hilton concepts. At launch, visitors will be able to view model rooms from two of Hilton's newest brands, Tru by Hilton and Canopy by Hilton. Darkroom: A progressive model guestroom dedicated to showing cutting-edge material technologies that have the potential to yield better quality, sustainability, design interest and operational returns. Innovation Theater: The nucleus of the gallery serves as a gathering space to brainstorm, collaborate and intersect around innovative ideas. The design highlights the functionality and social aspects of a modern gathering space while leveraging immersive high-end presentation technology solutions for sound and lighting. Hilton designed the Innovation Gallery to showcase its culture of creativity and continuous drive to employ meaningful innovations that ease and enhance every aspect of the guest experience, from smartphone capabilities such as Digital Key to rooms enabling integrated entertainment. The space also showcases the company's focus on creating new hotel brands that match travelers' specific needs, such as Tru by Hilton for young-of-heart travelers seeking an energetic but relaxing environment and Canopy by Hilton, a modern boutique lifestyle brand.

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The trivago Awards 2018: This Year's Top-Rated Hotels

The moment we've all been waiting for has finally arrived. The trivago Awards 2018 results are in after reviewing the data and tallying the scores, it's time to reveal the best-rated hotels around the world.

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Loews Hotels Plays Contrarian, Invests in Asset-Heavy Strategy

The hotel landscape is facing increased levels of consolidation that are leading to hyper competition as well as the embracing of new business models, as many companies work to find ways to separate themselves from their peers.

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Need a towel? Just text for one at the Four Seasons | usatoday.com

Luxury hospitality company Four Seasons Hotels and Resorts wants to chat with its guests via their smartphones. The Toronto-based chain has introduced the Four Seasons Chat, which lets guests send and receive instant messages with hotel employees before, during and even after their stay. Guests can send the messages through the Four Seasons mobile app, Facebook Messenger, WeChat, or SMS.

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Choice Privileges Rated Top Hotel Loyalty Program In USA Today's 10Best Readers' Choice Awards

Another big win for the Choice Privileges loyalty program from Choice Hotels. For the second straight year, USA Today's 10Best Readers' Choice Awards has named Choice Privileges the \"Best Hotel Loyalty Program.\" A panel of USA Today travel experts and 10Best editors developed the list of nominees. Readers voted to determine the rankings.

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Digital Trends Embraced By Hoteliers | tourism-review.com

Hotel managers need to follow the modern technology trends to be successful on the market. In contrast, smaller businesses not capable of keeping track, can be in danger of becoming outsiders in the sector. Most important digital trends can be seen in the field of sustainable tourism. Authenticity and individuality are also growing in importance together with effective and active communication.

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Hotels upgrade bathrooms for more demanding guests | wbir.com

Bathrooms have become as important to travelers as bedrooms, and hotels are taking the plunge into more creative guestroom lavatories. Marriott International, the world's largest hotel company, upgraded its bathrooms for its signature brand Marriott Hotels. The new design has an open shower with floor-to-ceiling glass to make it feel larger and more luxurious.

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Crave In-room Tablets Set New Standard for Hotel TV Control

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced a breakthrough in hotel TV controls with the combination of a stunning new software interface and built in infrared in its bespoke tablets, allowing guests to browse and select channels on any brand of hotel TV in a slick and informative manner.

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Meli Hotels International Announces Nine-month 2017 Results

The business model based on managed hotels has seen an increase in EBITDA of 9.2%, thanks to an increase in fee revenues. The situation in Catalonia, the Venezuelan Bolivar exchange rate, the hurricane in Puerto Rico and the closure of several airlines in Europe had a negative impact on performance.

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AccorHotels drops booking service for independent hoteliers | reuters.com

AccorHotels, Europe's largest hotel group, said on Thursday it would pull the plug on an online service that enables independent hotels to offer rooms on its booking website because the scheme had failed to meet expectations.

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Booking.com continues to branch out | travelweekly.com

Priceline Group has been \"experimenting\" with a flight search on Booking.com, a website primarily focused on selling hotels. The flight search is powered by Kayak, a Priceline Group company. \"We're going to continue to experiment with that,\" Priceline Group CEO Glenn Fogel told Douglas Quinby, Phocuswright's senior vice president of research, on stage Wednesday during the Phocuswright Conference.

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Online travel sites getting squeezed by Airbnb, hotel chains | reuters.com

Online travel booking sites Priceline Group and TripAdvisor took a beating from investors on Tuesday, highlighting how the companies' once industry-disrupting model is under growing pressure from other competitors.

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Living the Dream: Dream Hotels creates new hip brand | usatoday.com

Jay Stein, CEO of Dream Hotel Group, says his company was instrumental in starting the rooftop bar craze. We were the first to do a velvet rope, to have a line around the block, he says, while sitting at the Arizona Biltmore during the annual Lodging Conference. The Dream Midtown and Dream Downtown properties in New York City routinely have people queuing up for access to elevators that will take them to a trendy bar with nearly 360-degree views of Manhattan.

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Tripadvisor Starts Placing Symbols Next To Hotels Identified As Locations Of Sexual Assault | independent.co.uk

Responding to what one travel expert categorised as a wakeup call, TripAdvisor has begun placing symbols next to hotels and resorts that have been identified as locations of sexual assault and other major concerns. Based on news reports as well as comments from the TripAdvisor community, the warnings are designed to identify health, safety and discrimination issues in all of the website's travel categories, said a company spokesman, Kevin Carter.

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Impulsify Launches ShopPoP Self-Pay Retail Kiosk

launched game-changing technology for the increasingly popular grab-n-go lobby retail outlets commonly referred to as pantries, gift shops, or markets. ShopPoP is the first of its kind Self-Pay Kiosk specifically designed and certified for unattended retail purchases at lobby retail outlets. The kiosk allows guests to \"Scan Below. Pay and Go!\" when purchasing snack or beverage items to improve retail sales and overall guest experience a process that currently requires standing in the check-in line to purchase items at the front desk.

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MODIO Addresses Leading Guestroom Complaint

K.R. Moeller Associates Ltd. (KRM), a global developer and manufacturer of sound masking technology, today announced the launch of MODIO, a sound masking device specifically designed for hotel guest rooms. MODIO provides a solution to one of the most common hotel guest complaints: noise.

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Puzzle Partner and HEDNA Join Forces to Deliver Quality Content for the Hotel Industry

Leading travel and hospitality technology marketing agency Puzzle Partner, today announced their latest alliance with HEDNA, a global forum dedicated to the advancement of hospitality distribution anchored by a fundamental belief in strategic collaboration and knowledge sharing. HEDNA is making bold moves to lead the category and is looking to Puzzle Partner to support their initiatives and help take the association's industry impact to the next level.

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dormakaba Delivers Smart Design Access' at HX With Pixel and Ambiance Solutions

dormakaba, one of the top three companies in the global market for access and security solutions, will arrive at the HX hospitality expo at the Jacob Javits Convention Center in New York with a total-property access solution that includes mobile access electronic door locks and new software for hotels. dormakaba manufactures the Saflok and Ilco electronic door locks and provides installation and service for its systems.

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Routier Launches Innovative Guest and Staff Engagement Platform in the U.S.

Routier, a Tel Aviv-based start up founded by intelligence experts trained by the Israel Defense Forces (IDF), announced that it has built the first ever continuous communications solution to connect hotels with their guests at all times while they are on property with no downloads or installations required. The company has opened a U.S. office in Manhattan to accelerate its growth, and has added branded hotel properties in New York, London and Tel Aviv.

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The Phocuswright Conference Announces the Next Generation of Groundbreaking Travel Innovators

Travel industry research authority Phocuswright announced the winners of Summit and Launch, held Nov. 7 and 8, during The Phocuswright Conference currently underway in Hollywood, Fla. During Summit, 24 innovative startup and emerging companies and the winners of Battleground: The Americas, APAC and EMEA demonstrated groundbreaking applications and solutions set to change the travel industry. Launch featured nine established companies unveiling their travel innovations. \"We created the Phocuswright Innovation Platform to identify and recognize the entrepreneurs and ideas who are shaping the future of the travel industry,\" said Michael Coletta, Phocuswright's manager, research and innovation. \"We are proud to have once again brought to the stage a world-class group of startups and established companies who are leveraging the latest technology to create breakthrough value across all travel industry segments.\" Winners were determined by the Summit Dragons, a panel comprised of travel and technology experts. Winners represent the top innovation in two categories: Startup and Emerging. Additional awards include the Brand USA Award for Travel Marketing Innovation, the General Catalyst Award for Travel Innovation which comes with a $100,000 convertible note, the OAG Award for AI Innovation, and People's Choice. AWARD FOR TRAVEL INNOVATION EMERGING CATEGORY Winner: UpLift Runner-Up: Mezi AWARD FOR TRAVEL INNOVATION STARTUP CATEGORY Winner: Redeam Runner-Up: conichi BRAND USA MARKETING INNOVATION AWARD Winner: Beach-Inspector.com THE GENERAL CATALYST AWARD FOR TRAVEL INNOVATION Winner: Redeam OAG AWARD FOR AI INNOVATION Winner: Mezi SUMMIT PEOPLE'S CHOICE AWARD FOR INNOVATION Winner: Redeam Runner-Up: TWIP and Wanup LAUNCH PEOPLE'S CHOICE AWARD FOR INNOVATION Winner: ixigo Runner-Up: Sift Science LEARN MORE ABOUT THE COMPANIES Free access to streaming and on-demand video of Phocuswright Conference sessions Summit and Launch demonstrations, and Center Stage presentations is available. On-demand content is available through March 31, 2018.

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EyeforTravel Digital Summit San Francisco 2018 Save the Date and Call for Papers

EyeforTravel are constantly researching the trends and technologies that are set to disrupt the travel industry.

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Game On. Crave Games Platform to Entertain Hotel Guests and Create New Revenue Streams

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced its latest innovation, the Crave Games Platform, whereby hotel guests can play a selection of high quality games on Crave in-room tablets for a modest fee, providing entertainment options for guests and additional revenue streams for hotels.

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Marriott International's Eclectic Aloft Hotels Announces Indie Music Newcomer At Finale Of The 2017 Project: Aloft Star Competition

Brooklyn-based indie-folk-rock duo The Bergamot has been announced as the winner of this year's Project: Aloft Star competition, the global initiative from Aloft Hotels that identifies the hottest emerging music talent from around the globe, offering them a chance to kick-start their careers and take center stage at the world's fastest-growing hotel brand.

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Carrier Enterprise Introduces Industry Leading Hotel HVAC Innovations at HX 2017

Carrier Enterprise (CE), the leading provider of temperature and energy control technologies for commercial, hospitality and residential properties, is set to exhibit the latest in HVAC technology to hoteliers at this year's HX: The Hotel Experience, taking place November 12-13, at the Jacob K. Javits Center in New York City. Among solutions to be showcased at CE booth #2855, will be the newly redesigned E-TAC II from Gree, as well as Founten's Intelligent Wireless HVAC Energy Management Solution and the PTAC Air Knight air purification system.

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Ritz Carlton Riyadh embroiled in scandal

Often cited as being one of the most luxurious and prestigious hotel brands in the world, a certain Middle Eastern property that is part of Ritz Carlton Hotels' portfolio has been making headlines for slightly more scandalous reasons in recent days. Saudi Arabia's Ritz Carlton Riyadh, a 5-star hotel in the capital city, is reportedly being used as a makeshift detention centre for some Saudi royals who were recently arrested after a corruption investigation was launched which saw at least 17 princes and leading government officials detained after an order was issued by King Salman bin Abdul Aziz to take those under suspicion into custody. It is reported that there are now more than 30 high profile officials being kept in the Ritz Carlton Riyadh, many of them relatives of Saudi Arabia's ruling class. The arrests were carried out by Abdul Aziz's son and heir, Mohammed bin Salman, who has made a name for himself in recent months by shaking up the deeply traditional status quo in the UAE state, and arresting blood relatives of royals and rulers could potentially spell trouble for him in the future.

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Maestro PMS at HX in New York: Full-Service & Multi-Property Independents get Powerful Mobile & App Based Profitability Tools

If you are an independent operator shopping for cloud or on-premise property management technology at HX in New York, your first stop should be Maestro PMS at booth #3146.

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Best Western Hotels & Resorts' Surestay Hotel Group Eclipses 33 Properties Worldwide One Year After Launch

Best Western Hotels & Resorts today announced that just one year since the launch of its new franchise model SureStay Hotel Group the brand has eclipsed 33 properties worldwide with a robust pipeline of 44 additional hotels. Since making its official debut in fall 2016, SureStay has differentiated itself from others in the market focusing on delivering high-quality and outstanding service. As a result, the brand has seen impressive fast-paced growth, emerging as a true leader in the economy segment.

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HSMAI celebrates 90 years, plans new education programs

Many associations aren’t lucky enough to celebrate 90 years of existence, but unlike other organizations, Hospitality Sales and Marketing Association International (HSMAI) is still going strong nine decades later.



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Sheraton Hotels & Resorts and Showtime Launch New Digital Content Series Beyond The Scenes

Today Sheraton Hotels & Resorts, part of Marriott International, Inc., announced the launch of a new content series \"Sheraton Hotels presents Beyond The Scenes with SHOWTIME,\" which gives viewers an exclusive and unique look behind the scenes of the SHOWTIME original series Shameless, Billions and Homeland. The content will include actors and actresses from the three hit shows. The nine-episode series launches today on Sheraton's YouTube Channel with additional videos rolling out in early 2018.

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Bartech Demonstrates Latest Advances in Hotel Minibar Design and Technology at BDNY 2017

Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, is set to present hoteliers with the latest in minibar innovation at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 12-13, at the Jacob K. Javits Convention Center in New York City, BDNY attendees visiting booth #364 will have the opportunity to take part in live demonstrations of Bartech's innovative standalone eTray, as well as the adaptive Neotray guestroom tabletop solution, and stylish eDrawer.

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Hoteliers Consistently Lose Revenue Without Measurable Benchmarks in Contact Center Performance, Says Cloud5 White Paper Based on a Survey of More than 8,300 North America Hotels

Cloud5 Communications released data from a survey of more than 8,300 hotels in the North American market, concluding that Hotel Operators have forgotten, or overlooked, the profit-generating power of a major direct channelthe Contact Center.

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TrustYou's Guest Feedback Platform Gains Traction in India Through New Partnership With Taj Hotels Palaces Resorts Safaris

TrustYou, the world's largest guest feedback platform, announces today its latest partnership with Taj Hotels Palaces Resorts Safaris. With the majority of hotels based in India, this collaboration comes as a strategic win and a great success for TrustYou and its constant global expansion goals, especially in the APAC area. Taj Hotels is known for its unique collection of iconic hotels, authentic palaces, beach resorts and wildlife safaris lodges across India, North America, United Kingdom, Africa, Middle East, Malaysia, Sri Lanka, Maldives, Bhutan and Nepal.

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Former Head of Mitel Americas Hospitality Sales joins Percipia Hospitality Solutions as new Global VP of Sales

Percipia, a globally recognized technology leader in the hospitality industry, has named Speleos Dravillas as its Vice President of Global Sales. Speleos, a veteran of the Unified Communications Solutions space, brings his expertise to Percipia as they continue their aggressive growth plans globally. Percipia offers custom solutions to improve both the guest experience and back-office Unified Communications needs.

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5-Star Lancaster Bangkok to Provide 5-Star Guest Service with Crave In-room Tablets

Crave Interactive, the world leading developer of cloud-based digital guest service solutions for hotels, today announced the new luxury Lancaster Bangkok Hotel has commissioned Crave T-Mini tablets in each room to provide 5-star guest services and room controls.

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Travel Tripper wins Silver W3 Award for Digital Marketing

The Academy of Interactive and Visual Arts recently named Travel Tripper a W3 Award silver winner as part of its annual competition that honors outstanding websites, web marketing, web video, mobile sites/apps and social content created by the best marketing agencies worldwide.

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Avvio announces world's first AI-powered booking engine

Leading hotel technology provider, Avvio has announced the launch of Allora, the worldas first booking engine powered by artificial intelligence (AI).

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Longer Stays, Happier Hours: The Residence Inn Mix Debuts Elevated Wine and Beer Program

Complimentary craft beers, local food trucks, and the perfect after-work atmosphere to mingle, without having to leave the hotel the Residence Inn Mix has truly changed the way longer stay travelers experience \"happy hour.\" This month, Residence Inn by Marriott is raising the bar for its popular evening social program with a new, elevated beer and wine program, featuring a carefully curated list of upscale beverage offerings.

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Senior Executives from Hilton, IBM and Mozio discuss Personalization in Travel

While the concept of personalization has been around forever, the advances in mobile, data science and technology now allows a far greater ability to be able to recognise where the customer is in the travel cycle, provide the right content at the right time while simplifying the process.

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Beekman Hotel in historic New York building is an urban treasure

It goes without saying that half of the hotel experience is down to the physical being of the hotel itself. The environment of the building an hotel is housed in what separates it from being a three star or a five star hotel, from being a big brand or a boutique hotel, or from being a beachside getaway or an urban oasis. While many new build hotels promise luxury in a contemporary and modern setting, sometimes it is hotels that are sited within existing historical structures that offer the most unique and unforgettable hotel experiences. And The Beekman in Lower Manhattan, which just passed the one year anniversary of its opening, is one such place.

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UNWTO expresses confidence on tourism in Madagascar

The Secretary-General of the World Tourism Organization (UNWTO), Taleb Rifai has visited Madagascar to express the Organization's full support to the tourism sector. Madagascar's tourism is facing a challenging situation following a plague outbreak which has prompted some countries to implement travel restrictions with Madagascar. Mr Rifai recalled the World Health Organization (WHO) advises no restriction on travel or trade on Madagascar.

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Rotana showcases 14 new hotels set to open by 2018 at the World Travel Market London

Well on course to meet its target of operating 100 hotels by 2020, Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, showcased its 14 properties set to open by the end of 2018 during its participation at the World Travel Market London 2017.

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Revamped Citymax Hotel Al Barsha To Be The First To Execute New Brand Identity Of Citymax Hotels

Citymax Hotels has announced the launch of its new brand identity that is being rolled out in phases across the group's portfolio of hotels. As part of the project, in addition to a new brand image, all operating hotels will be renovated to provide guests a more contemporary experience while leveraging the brand value of Citymax Hotels.

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Best Western Australasia Enters Economy Market, Launches SureStay in Australia & New Zealand

Best Western Australasia (BWA) today confirmed that SureStay, its new 'white label' economy hotel brand, is coming to Australia and New Zealand.Head of Commercial Steve Richards says fruitful discussions are under way with a number of hotels and anticipates the first property will go live in early 2018 with others to follow.Richards says Best Western sees the economy sector as a major network growth opportunity, especially across regional areas with a lot of competition but little brand differentiation.\"We estimate there are 2000 economy hotels across Australia and New Zealand and that 80% of them are unbranded independents,\" said Richards.\"These are the hoteliers who will benefit most by joining SureStay it's a new brand with great values that we think has enormous potential for increasing visibility, credibility and bookings for independent economy hotels.\"He said to carry the 'SureStay Hotel by Best Western' brand hotels must be rated minimum 3.5 stars on TripAdvisor, offer guests good quality facilities and service, a continental breakfast and free wi-fi.In return, Richards said SureStay branded hotels will have marketing support, access to Best Western's preferred travel agent and corporate agreements, scale, and global distribution through numerous channels including bestwestern.com and the Global Distribution Systems.\"We are also targeting the corporate market with SureStay, giving guests the opportunity to earn or redeem Best Western Rewards points, which is a real point of difference in the economy sector,\" Richards said.SureStay was launched last year has now has 33 properties in the United States, Sweden and Thailand with another 44 in the pipeline.There are three brand tiers - SureStay Hotel by Best Western, SureStay Plus Hotel by Best Western and SureStay Collection by Best Western.Richards says BWA has decided to keep things simple from a brand management perspective and only bring entry-level SureStay Hotel by Best Western to Australia and New Zealand.\"We wanted to avoid any kind of confusion with our core brands, Best Western and Best Western Plus, where uniformly higher standards of facilities and service are required.\"

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4 Mobile Marketing Tips for Hotel Owners

Many brands are making use of the rising use of mobile phones to help them with their marketing strategy. One industry, in particular, is the hotel industry. Mobile marketing is becoming increasingly important in the hospitality industry, and it is looking likely that this trend is set to continue in the coming years. The mobile has moved into place as a primary media resource, and hotel brands are finding this to be a very effective way to communicate their message to their customers.

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Best Western Crowns Winners of Inaugural Business Plan Contest for Thai Students

Best Western Hotels & Resorts is delighted to announce that Venti, the team from Bangkok's Thammasat University, has won the inaugural Best Western Rewards Social Media Business Contest 2017.

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Trump Is Pushing Travelers North to Canada, Marriott CEO Says | bloomberg.com

Divisive language and policies from President Donald Trump are helping push business travelers north of the border, the head of Marriott International Inc. said on Wednesday. Large groups of travelers, particularly for conferences, are changing reservations to friendlier cities such as Toronto over U.S. options with the view that bringing in an international group would be more hassle-free in Canada and maybe a little bit riskier in the U.S., Chief Executive Officer Arne Sorenson said in an interview in Toronto.

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HEBS Digital Launches A New Website for Loews Hotels

HEBS Digital announces the launch of the new website for Loews Hotels, resulting in a completely reinvented and revitalized multi-device digital presence. HEBS Digital worked with the Loews Hotel team to create a website that would be both focused on driving conversions and conveying the experience guests would have once at any of the twenty-four properties.

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Pegasus Solutions Unveils New Intelligent Booking Engine At World Travel Market 2017

Pegasus Solutions announces the public unveiling of its groundbreaking booking engine at WTM taking place November 6-8, 2017 in London, England. Now in use by customers around the globe, this latest Pegasus innovation is designed to provide hoteliers with increased control over their direct booking channel by delivering actionable intelligence and a holistic, 360-degree view of the customer decision journey. The new Pegasus booking engine improves hoteliers' profitability by combining data-driven intelligence with a modernized mobile responsive design to power an e-commerce experience that maximizes the conversion of online visits into paying guests.

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Hotel Okura and Trinity Investments Unveil Plans to Create NIKKO STYLE, a New Upscale Lifestyle Hotel Brand in Japan

Hotel Okura Co., Ltd. (\"Okura\"), a leading Japanese hospitality company, and Trinity Investments, LLC (\"Trinity\"), a Hawaii-based private real estate firm with an extensive background in hospitality, are pleased to announce an exclusive joint venture (the \"Joint Venture\") to create NIKKO STYLE, a fresh new upscale select service hotel brand that will be introduced throughout Japan.

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FCS Messenger V1.3 Release Maximises Hotel Staff Communication Efficiency and Security

FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, has unveiled FCS Messenger V1.3, the latest version of its advanced hotel staff mobile communication app. This innovative mobile solution ensures the instant and secure transmission of task details and updates across a hotel property and its various operational departments. Compatible with both iOS and Android devices, the latest version of FCS Messenger ensures that employees are able to effortlessly connect with each other via a push-to-talk walkie-talkie style platform that also offers the ability to seamlessly store and retrieve message information whenever needed.

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Industry Experts Join NAVIS Team to Expand Beyond Independent Resort Locations

To further fuel their continued success, NAVIS today announced the expansion of their executive sales team to serve more segments of the hotel industry. Amber Fox, Julie Chapman, Lou Wolfson and Ryan Gervais have joined NAVIS as Systems Consultants dedicated to helping hospitality operators generate more profitable direct channel bookings, optimize team performance and strengthen relationships with their guests.

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HFTP Celebrates 65 Years of Success at Annual Convention 2017

More than 580 Hospitality Financial and Technology Professionals (HFTP) members and hospitality industry professionals came together from around the globe to celebrate HFTP's 65 years as an association at Annual Convention last week. This year's Annual Convention was held from October 2527, 2017 at the Omni Orlando Resort at Championsgate in Championsgate, Florida USA.

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Dream Hotel's Stein on Growing Brand: 18 Hotels In Pipeline | bloomberg.com

Bloomberg Markets AM with Pimm Fox and Lisa Abramowicz. GUEST: Jay Stein, CEO of Dream Hotel Group, on the lifestyle hospitality space and continued growth.

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Hip Hotel Brand Geared to Nightlife Spreads Throughout the Globe

Most hotel owners and operators have started to hear more about sbe Hotelgroup, a hotel management company that is behind an increasing number of the most buzzed about properties, as well as nightlife venues, throughout the global hospitality space.

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Marriott International Unveils Global Sustainability and Social Impact Commitments to Deliver Positive Change

From human rights protections to sustainable hotel development, Marriott International today launched a new sustainability and social impact initiative designed to foster business growth while balancing the needs of associates, customers, owners, the environment and communities. Under Serve 360: Doing Good in Every Direction, Marriott's new Sustainability and Social Impact Platform seeks to continue the company's 90-year commitment to the communities it serves, the planet and people worldwide.

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Two of Mexico's Premier Luxury Hotel Groups Trade Their Radios and Spreadsheets for Operations Technology

Puerto Vallarta Area, Mexico Partner companies Tafer Hotels & Resorts and the Villa Group, representing two pioneering collections of luxury hotels and resorts in Mexico, have just introduced hospitality mobile wunderplatform ALICE to all fourteen of their distinct vacation properties. Overseeing these high-end collections to ensure that the millions of unique moving parts flow together seamlessly is Carlos Aquino, VP of Sales & Business Development, who was searching for better ways to connect his hotel departments and staff, and integrate the unique resorts with one another.

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Honeymoons.com Reveals The Latest Honeymoon and Destination Wedding Trends for Millennials

As the travel industry continues to be challenged by an unprecedented hurricane season, major earthquakes and domestic wildfires, a new survey by Honeymoons.com reveals consumer insights into the destination weddings and honeymoon segments. Honeymoons.com the leading web site for all things honeymoons has compiled its 2017 travel survey findings. A deep dive into the newly engaged (18-35) millennial mindset, how they research, share, spend and book travel celebrating their special day. Almost one million couples visit the web site annually, which is dedicated to publishing the most up to date relevant content regarding the what where how when researching a honeymoon and destination wedding. 4.8 million Americans get married annually, nearly 98% will take a honeymoon, spending more than $5 billion annually on their wedding and trip of a life time. Insights gleaned from Honeymoons.com's travel survey of engaged couples show:

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Wyndham's Trademark Hotel Collection Spans U.S. with Six New Additions

Bolstering its portfolio of distinctive destinations across the U.S., hospitality powerhouse Wyndham Hotel Group is raising its Trademark Hotel Collection flag at six independent hotels in the U.S., introducing the soft brand to travelers in Southern California, upstate New York, Florida and North Dakota. With these newest additions, Trademark's global footprint expands to nearly 60 locations across four countries.Launched earlier this year, Trademark is a collection of upper-midscale-and-above hotels with fiercely independent spirit and individuality. It's the first soft brand geared to independent hoteliers with landmark three- and four-star hotels designed for everyday travelers seeking unique accommodations.\"Independent hotel entrepreneurs are making their mark, over-delivering on our offer to join forces with the world's largest hotel company, capitalizing on Wyndham's size and scale while preserving their hard-earned hotel individuality and character,\" said Chip Ohlsson, executive vice president and Chief Development Officer, North America. \"Our newest additions here in the U.S. will deliver sought-after boutique experiences in growing markets at price points everyday travelers can afford with Trademark, both owners and guests can really have it all.\"A New Tide of Trademarks Trademark is widening its global footprint, adding more than 50 upper-midscale hotels in Europe and the U.S. in the past four months, totaling more than 9,000 guestrooms. Joining award-winning hotels like The INFINITY Hotel & Conference Center in Munich, Germany and the HYPERION Hotel Basel in Basel, Switzerland, notable additions in the U.S. announced today include:

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Hyatt Selects Amy Weinberg To Lead World Of Hyatt Loyalty Program

Hyatt Hotels Corporation (NYSE:H) today announced that Hyatt has selected Amy Weinberg as senior vice president, World of Hyatt loyalty program. Weinberg joins Hyatt today and reports to Mark Vondrasek, executive vice president, global head of loyalty and new business platforms. In this role, Weinberg will direct Hyatt's global World of Hyatt loyalty experience and teams, including program strategy and innovation, partnerships, operations and management.

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Calling Travel Technology Innovators: Virtuoso Incubator Wants You For Its Class Of 2018

Virtuoso, the global network of luxury travel agencies, is seeking the most promising travel technology startups and emerging companies to join its 2018 Incubator. Founded in 2015 to fill a void in the industry, Virtuoso Incubator guides young travel tech companies in refining tools to boost advisor productivity and client service. The first program of its kind, Virtuoso Incubator helps the network's travel agencies span the gap between traditional consultants and today's technology-savvy advisors, enabling them to stay ahead of the competitive curve.

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AHLA Presents $500,000 Youth Grant to Community-Based Organizations to Open Career Pathways in High-Demand Markets

Katherine Lugar, President and Chief Executive Officer (CEO) of the American Hotel & Lodging Association (AHLA) today presented a national non-profit career development organization, Grads of Life, with a commitment to provide $500,000 in grants to community-based organizations to recruit and develop \"Opportunity Youth\" in high-demand markets, such as Washington D.C., Los Angeles, Chicago and Baltimore. U.S. Secretary of Labor Alexander Acosta joined Lugar and Grads of Life Principal Shawn Jacqueline Bohen to announce this investment for Opportunity Youth.

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Mr.Headbox Named As Southeast Asia And Australia Winner In Project Aloft Star, Amplified By Mtv Music Talent Discovery Competition

Kicking off the first finals of the Project Aloft Star, Amplified by MTV competition, cutting-edge Aloft Hotels and global youth entertainment brand MTV crowned Mr.HeadBox as winner of the Southeast Asia and Australia cluster. Now in its fourth year, the competition identifies the hottest emerging music acts throughout three clusters spanning nine markets Southeast Asia and Australia (Indonesia, Malaysia, Singapore, Thailand, and Australia), South Korea, and Greater China (China, Hong Kong, and Taiwan). This year also proved to be the most successful edition, with over 1500 original song entries published, and more than 1.2M online votes cast. These figures represent an increase of 3x the number of submissions, and double the votes from 2016.

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Best Western Hotels & Resorts Launches Third Soft Brand, BW Signature Collection by Best Western

Best Western Hotels & Resorts today announced its eleventh brand and newest soft brand BW Signature Collection by Best Western. With the arrival of this new product, Best Western now offers soft brand options to hotel owners in most chain scale segments - upper economy and midscale (SureStay CollectionSM by Best Western), upper midscale (BW Signature Collection by Best Western) and upscale and upper upscale (BW Premier Collection).

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Experiential Moxy Hotels and Culture-Shaking Fashion Platform MADE Hosts Epic Adult Playground Party Celebrating Moxy's Debut in New York City

Moxy Hotels, Marriott International's experiential hotel brand that has earned its reputation for disrupting the lifestyle hospitality scene, joined forces with fashion cool kid brand MADE on Wednesday to officially debut Moxy Times Square with an unforgettable night of uninhibited play. The brand's New York City coming out party on October 25 treated guests to the ultimate adult playground setting, inspired by the vibrancy and edginess of the city that Moxy Times Square calls home.

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Four Seasons hotel guests can text a request for more towels in 100 different languages - latimes.com

Forgot to pack a toothbrush or need more towels in your hotel room? If you are staying at a Four Seasons Hotels & Resorts property, you can send a digital message using your smartphone, tablet or laptop to a hotel staffer to request help or information. The chat program has gone live at 56 Four Seasons hotels, including seven in Southern California. The entire 106 properties in the chain are expected to have the chat service by next year. Four Seasons is not the first hotel chain to promote an online chat feature. Marriott International, the world's biggest hotel company, also offers a chat service but only from 8 a.m. to 11 p.m. Eastern time, according to the hotel website.

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IHG announces plans to increase portfolio with new soft and luxury brands

Hotel giant InterContinental has announced it's intention to develop a new luxury hotel brand as well as a new soft brand. Following the launch and success of it's Avid Hotels brand in the mid-scale sector in September, IHG has spotted a few more gaps in their portfolio that it's planning on filling. The plans come as IHG has it's sights set on infiltrating previously unchartered corners of the hospitality market.

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Hotel booking sites face probe over pressure selling' tactics | telegraph.co.uk

Hotel booking websites including Expedia, Trivago and Booking.com face an investigation by Britain's competition watchdog over the way they display information to consumers. The Competition and Markets Authority said it was concerned about the use of techniques such as \"pressure selling\", the way discounts are applied, and how hotels are ranked in search results. CMA chief executive Andrea Coscelli said around 70pc of people looking for a hotel last year used these sites and they should all be confident they were getting a good deal.

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AccorHotels now available on Google Assistant

AccorHotels counts among the first apps available in France on the Actions on Google platform, which lets brands create applications known as \"Actions\" for Google Assistant. Since October 26, it has therefore been possible to interact with Phil, the AccorHotels bot, using Google Assistant. A simple instruction \"Ok Google, I want to talk to AccorHotels\" - and the conversation starts on smartphones (Android and iOS), the hands-free smart speaker Google Home or any compatible device.

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Wedding Tourism In Italy 385 Million Euro Business | tourism-review.com

Katie Holmes and Tom Cruise in the Odescalchi Castle in Bracciano, Kim Kardashian with Kanye West at Forte Belverde in Florence, and Amal Alamuddin with George Clooney at the Aman Hotel on the Grand Canal. All these celebrities got married in Italy. Wedding tourism in Italy has been constantly growing. According to a research conducted by Massimo Ferrruzzi, founder of Jfc, there have been 7,147 weddings thus far this year. These weddings have generated a turnover of almost 386 million euros. Spending increased by 2.3 percent over 2016. With an average stay of 3.5 days per guest and 8.4 days for spouses, total arrivals reached 336,232, while attendances amount to 1.2 million. But there are several ways to say yes' and Jfc's study also analysed the three types of weddings and their economic impact.

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Luxury Travel To Germany Is Booming | tourism-review.com

With an increase of around 18% since 2014, the growth of journeys in the luxury travel segment is almost twice as high as that of all foreign trips. All foreign trips rose by around 9% during the period. This is the result of a special evaluation of the World Travel Monitor on behalf of ITB Berlin. According to the study, Germany is the most popular destination in Europe. In the analysis, international trips were defined as all outbound short trips of up to three nights with expenses of more than 750 euros per night, as well as all longer stays abroad from four nights with expenses of more than 500 euros per night. In 2016, around 54 million luxury trips were made abroad. The market share of luxury travel rose to around 7% in 2016.

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This New, Easy To Use App -- The 'Uber' Of Staffing -- Could Revolutionize The Hospitality Industry - forbes.com

Jitjatjo is a new app specifically designed to solve temporary hospitality staffing problems. Catering companies, event planners and restaurateurs can use Jitjatjo (which sounds like tic tac toe) to ease their supply and demand challenges of staffing. In one week managers might need to hire staff to accommodate an intimate black-tie dinner party for 30 diners, a 3,000-person corporate event and a promotional cocktail hour for 300 people. Finding talented workers during busy periods, retaining them during slow periods, is both stressful and time consuming.

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Hotels thrive even in the age of Airbnb

Disruptors like Airbnb are forcing the hospitality industry to rethink its business models, a leading global hotel investment adviser said Oct. 6 at the Cornell Hospitality Research Summit. Those innovations, and shifting demographics and globalization, will help catalyze a \"golden age\" of travel in the next 25 years, he said.

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Experts Expect Consumer Demand for Capsule Hotels to Continue Surging

When capsule hotels first came into being in the late 1970s, they were a uniquely Japanese concept: a hotel that featured a large number of rooms that were so small they were basically pods that contained beds, intended to provide cheap overnight accommodations for guests who did not want or need the more extensive trimmings of full hotel rooms.

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Recap of the 2017 Cornell Hospitality Research Summit (CHRS)

This year marked the fourth annual meeting between academics and industry practitioners at Cornell University in beautiful upstate New York (CHRS). Like past years the October conference was well-attended, and the speaker slate was varied albeit markedly skewed toward hotel and lodging. Despite this, there was enough general content that was applicable for businesses across the spectrum of hospitality.

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Guests want king beds and free Wi-Fi not chests of drawers or mini bars | thecaterer.com

Hotel guests want king size beds and free Wi-Fi and could do without chests of drawers and mini bars. This is according to the Perfect Hotel Bedroom report presented by Chic Retreats at the Independent Hotel Show this week, analysing data from a survey of nearly 2,000 hotel guests. Just over half (53%) of respondents said they wanted to spend between 101-200 on a night's stay, just under a quarter preferred to spend less than 100, 18% from 201300, and only 7% had budgets of 300+.

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AHLEI Announces Partnership with Work4Stars; Will Offer Training Focused on Morocco's Vision 2020 Goals

Work4Stars, an executive search and recruitment company focused on the hospitality, tourism, and events sectors, has partnered with the American Hotel & Lodging Educational Institute (AHLEI) to offer hospitality training and professional certification to current hospitality professionals and those seeking a career in hospitality and tourism. Work4Stars is AHLEI's first global partner in Morocco and north Africa.

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Let's Chat: Four Seasons Connects Real People in Real Time with New Chat Feature

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, has launched Four Seasons Chat a new digital service enabling guests to send and receive instant messages with property teams before, throughout and after their stay.

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Let's Talk Turkey: Skyscanner Breaks Down This Year's Forecast For Thanksgiving Travel

Skyscanner, the global travel search engine, has compiled all the necessary data to aid users as they plan their travel for the Thanksgiving holiday. Before joining the more than 20 million passengers planning to fly to a destination this season, Skyscanner identified the areas of most interest for travelers and unveiled some new data from its more than 60 million monthly users to help guide the decision-making process.

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Positive Social Media Interaction with Guests During Their Stay Produces Increases in Revenue and Loyalty, According to Research from Local Measure

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, released data from an analysis covering social media posts by 8 million guests at hotel properties belonging to 100 of the world's largest hotel groups over a 30-month period.

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Is the PMS at the end of its life ? Hetras, a Shiji Group brand let's the guests take control of their stay

Having continued to evolve and innovate through the years, Hetras has grown beyond the traditional idea of a property management system. A cloud based front desk system that is evolving towards a guest-focused system; this includes all touch points of a modern guest journey. Together with our hotel clients, we noticed that guests are much more satisfied when they can control their own booking journey, and when staff are working alongside the guests throughout the check-in experience. Hetras has continued to focus on its developments around the Guest Facing Technology, delivering online check-in, mobile apps/key and guest journeys to its international clientele.

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The Death of the Paper Directory Continues: AMResorts to Install Crave In-room Tablets Across 13,000 Group Rooms

Crave Interactive, a global leader in digital guest services for hotels; today announced an agreement with AMResorts whereby Crave tablets will be installed in 13,000 luxury vacation rooms across the Caribbean and Latin America, replacing all paper collateral within the rooms.

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UserTesting Announces My Recruit: Enables Companies to Seamlessly Get Human Insights from Their Own Customers, Employees, Partners, and More

Today, customer-centricity is at the core of every business decision. According to Gartner, 89% of companies are competing mostly on the basis of customer experience (CX) \"with the biggest focus on programs to improve the collection and analysis of customer feedback.\"

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Maestro PMS Delivers Savvy Mobile Strategies that Enrich the Guest Journey from Direct Booking to Check Out

Life today is about mobility. We depend on our mobile devices for communications, driving directions, and information gathering. Maestro PMS embraced this shift in the market when it emerged. Today it works with independent operators to offer enhanced mobility options in its PMS property software suite to enrich the guest journey and meet guest expectations. From reservation booking to curbside tablet check-in, in-house communications to paperless check-out and everything in between.

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Airbnb set to let Florida developer use its name in Disney-side apartments

Home sharing platform Airbnb is showing no signs of slowing down in its effort to reign supreme in the world of accommodation. While previously the site has been most closely associated with letting house-dwellers the world over make money out of renting out a room to travelers, increasing Airbnb has been sinking its teeth more into the temporary accommodation sector, often listing properties on its site that are rented out year-round, something which has caused the brand problems in cities such as Barcelona, which there has been huge backlash against the temporary rental market. Well, now the sharing accommodation giant has set its sights on a new business model that of partnering with developers who can use their name to lease apartments.

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Mixing Business with Pleasure: Four in Five Travelers Squeeze Personal Activities into Work Travel

The busiest month for corporate travel* is in full swing, inspiring Hilton's (NYSE: HLT) global brand Hampton by Hilton to conduct a survey which uncovered that four in five respondents had business trip secrets. The study, conducted by Wakefield Research**, found that these secrets were as simple as scheduling meetings for a Friday or Monday to incorporate a weekend stay (51 percent) or a little more calculating like staying at a less expensive hotel to splurge elsewhere, such as a pricey restaurant (37 percent).

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Eight Travel Predictions for 2018, as Revealed by Booking.com

Looking for inspiration for your 2018 travel? Facilitating reservations for more than 1,500,000 room nights each day, the experts at Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, have combined customer insights from over 128 million real guest reviews with research from 19,000 travellers across 26 countries around the world to reveal the biggest travel predictions for 2018.

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Scandic and Live Nation team up to offer unique music experiences

Thanks to a new agreement, members of Scandic's loyalty program, Scandic Friends, can now enjoy exclusive access to tickets and unique experiences from some of Live Nation's most attractive concerts and events in the Nordic region.

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The Death of the Paper Directory Continues: AMResorts to Install Crave In-room Tablets Across 13,000 Group Rooms

Crave Interactive, a global leader in digital guest services for hotels; today announced an agreement with AMResorts whereby Crave tablets will be installed in 13,000 luxury vacation rooms across the Caribbean and Latin America, replacing all paper collateral within the rooms.

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The Hotel Owners Playbook for Choosing the Right Technology Systems

There are many ways to make a bad hotel technology decision, but only a few ways to make a good one. To help you out with this process, StayNTouch has created a handbook titled, The Hotel Owners Playbook for Choosing the Right Technology Systems, featuring the top attributes for hotel owners to consider when shopping for any new hotel technology system.

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Intelity Continues Strong Growth Trajectory with New Customers in 2017

Intelity, the creator of the world's first and most widely used integrated Guest Services Platform, is announcing continued record-setting performance and growth, deploying its solutions at properties that include hotels, resorts and casinos throughout North America, Europe, Asia, and Australia.

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How Will Blockchain Help Regulate OTA Commissions And Who Are Some Of Its Early Adopters | nasdaq.com

Under Blockchain, OTAs Will Continue Doing Business But In A Fairer Playing Field. OTAs might still thrive through their services of aiding travelers in finding the exact property they are looking for from a curated list. However, they might start to face greater competition in the travel industry, as anyone can source rooms from blockchain. Hence, the bigger OTAs will not have an exclusive control over the inventory, a welcome change from the hotel and airlines' point of view, as not having this kind of control will also deter them from charging exorbitant commissions to the hotel and airline suppliers.

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BLLA's 2017 Stay Boutique Awards Presented to Industry Executives & Innovators

Each fall, the boutique community comes together to honor the finest people and projects on their contributions that are disrupting the industry

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Canadian Gen Z & Millennial Travellers Go Abroad for Outdoor Exploration and Bucket List Experiences

New Canadian generational data released today by Expedia Media Solutions, the advertising arm of the Expedia group, found that Gen Z and Millennials focus on crossing off their bucket list and embrace the 'you only live once' (#YOLO) mentality, while Baby Boomers enjoy worry-free, all-inclusive resorts and cruises. The findings, from a survey conducted by Northstar Research Partners, showcase broad travel trends in the Canadian market, including the motivations, preferences and attitudes of travellers across four generations: Generation Z, Millennials, Generation X and Baby Boomers.

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Hotels, Serviced Apartments and Other Hospitality Businesses Given Opportunity to Test Transformative Software

Owners and managers of hospitality businesses are being given an incredible opportunity to try industry leading technology that could boost reservations without having to invest. NewBook, innovators in developing customer relationship management software with hotels, serviced apartments, and other businesses in mind, have launched Free Access, allowing potential customers to test the powerful capabilities of its offering.

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Mediterranean Tourism Expects 420 Million Visitors By 2020 | tourism-review.com

The Mediterranean has become the main tourist zone of the world with 32% of international arrivals and 30% of revenues, according to conclusions reached during the 3rd edition of the Mediterranean Resort & Hotel Real Estate Forum (MR&H) which is being held in Barcelona. Mediterranean tourism market has been steadily growing. With the favorable expectations, the most positive predictions are that the Mediterranean region will receive 420 million tourists by 2020 thanks to several competitive advantages such as the temporality and the construction of transport infrastructures.

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INTEREL Appoints Alana Witte as VP Global Key Accounts

Dubai, October 2017: INTEREL, a leading provider of Internet of Things (IoT) solutions for the hospitality industry, has appointed Alana Witte as the company's VP Global Key Accounts, responsible for leading INTEREL's strategic relationships with global hotel brands and driving large-scale projects.

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IHG announces plans to bring together IHG Rewards Club and Kimpton Karma Rewards

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, today announced plans to bring together its two distinctive loyalty programs IHG Rewards Club and Kimpton Karma Rewards. In early 2018, Kimpton Karma Rewards, the loyalty program of Kimpton Hotels & Restaurants, will become a part of IHG Rewards Club and offer all members one program with a single reward point system.

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World's Leading Hotel Management Company Introduces New Lifestyle Division, INTRIGUE Hotels & Resorts by Interstate

ARLINGTON, Va. and NEW YORK -- Interstate Hotels & Resorts today announces its new lifestyle management division, INTRIGUE Hotels & Resorts by Interstate, bringing a modern, tech-centric, lifestyle-focused management psyche to a variety of independent and soft-branded properties including urban boutique hotels, upscale restaurants, spa retreats and international properties.

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Sustainability at the heart of hotel design in the future

Sustainability has long been a buzzword within the design community, and hoteliers in particular have been latching onto the idea of the past number of years. Not only is it a response to an increased awareness of climate change and the impact we as humans, especially those working in one aspect of the construction industry, have on the planet, but it is also a response to client demand, with more and more guests desiring sustainable tourism as a requirement in their holidays. An annual competition run by hotel consultancy firm the John Hardy Group called Radical Innovation Award takes submissions for innovative hotel designs that reimagine the hospitality experience, and this year's entries and winners point to a significant upswing in sustainable hospitality that could well be the future of the industry.

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The New Standard in VR web-based technology is here: VDroom

VDroom is setting the new standard with VR websites for the hospitality industry. Following the likes of Israeli power houses like Wix (website builder), Waze (GPS Navigation) and Mobileye (Driving safety), VDroom is changing the way people engage with VR images and book their accommodations. Tel Aviv, Israel -- VDroom is soon-to-be the first company ever to provide hotels and holiday apartments the opportunity to access VR content from a web-based browser. VDroom is the first ever web-based, hospitality platform presented in virtual reality. It provides hotels and holiday apartments the opportunity to build a VR website that users can conveniently access, easily navigate, and save time when booking online. That is, without companies losing traffic. In fact, VDroom is designed with SEO in mind to increase organic traffic, direct booking, and revenues for many sites. The founder of VDroom, Michal Hubschmann, realized that online travel agents were becoming too expensive and inefficient to work with. That's where VDroom comes in. The services that VDroom provides enable companies to be as creative as possible with their content by helping them to create fully HTML-editable image uploads as well as a variety of meta tag constructs through their site. These features grant better communication with search engines for optimal SEO. \"With our VR site, you really have the opportunity to achieve, succeed, and make it look good while you are doing it. Never before has the hospitality sector been able to use VR to boost direct traffic and bring increased revenue to their sites.\" Michal Hubschmann, CEO of VDroom As of today, there are no other sites in the industry providing the same services that VDroom does. And while App-based VR technologies help hotels captivate a larger audience, web-based VR technologies with VR booking capabilities like VDroom help increase the company's direct booking conversion rates as clients surf and explore the VR website. VR web-based technology is the future of the hospitality industry. It's the way forward in encouraging current clients to keep coming to their site and shift new clients away from today's online travel agencies. VDroom showcase its innovation on October 27, 2017, at the ITB Asia Travel Trade Show at the Marina Bay Sands Hotel in Singapore. INNOVATION TRACK LOCATION: Marketing - Content is the new king:using rich content to better market. Time: 10:00 am 13:00 pm Location: Knowledge Theatre, Basement 2, Sands Expo and Convention Centre. About Michal Hubschmann The founder of VDroom, Michal Hubschmann is an Israeli entrepreneur. Having studied hotel management and working professionally in several significant hotels, she is an expert in the industry. She founded her first successful company EASYTOBOOK.COM in 2004 that sold to BCD Travel on 2011 Now, she is working on her most recent project, VDroom, to help hotels and holiday apartments grow their business in the most Page 2/3 If you have any questions regarding information in these press releases please contact the company listed in the press release. Our complete disclaimer appears here - PRWeb ebooks - Another online visibility tool from PRWeb efficient, cost-effective, and convenient of ways. For more information, visit www.vdroom-travel.com Hotel presentation : https://www.slideshare.net/MichalHubschmann/vdroom-the-world-first-bookingexperience-in-vr-79624290

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How to Increase your OTA ranking

When a consumer searches for a hotel on any online travel agency (OTA), the order in which hotels appear is determined by the OTA. The traveler is unaware that the ranking rewards some and punishes others, but, the order matters because consumers generally pick their hotel from the first two pages of their search results.Scores are used by OTAs to rank properties on various attributes like reviews, commission, conversion and the quality of their content primarily visuals and text descriptions. Several OTAs allow hoteliers to log in and see their how they rank and what they can do to rank higher. Besides commissions (which is a whole other story), here are six things you should consider t o improve your content score and ranking:1. VisualsSimply put, high-quality visuals are a must. Hotels should display a variety of different high-resolution photos. Visual quality and quantity both play a role in your quality score ranking the more, the better. Expedia's research shows higher resolution photos convert more bookings.2. TagsThe visuals should be appropriately organized with metatags. Those are tags that add relevance and context to each image. It may be cumbersome to tag all your images on all the major sites, so if you can, you should ensure your content management system maps their tags to the tags on the OTAs. This will also allow for greater personalization when consumers are browsing travel on the site.3. DescriptionsKeeping fresh, relevant, comprehensive and regularly updated descriptions on your property will also improve your content score. Be sure to be thorough and include information that will entice travelers to book.4. Room TypesEnsure that each room type sold on the OTAs has four or more photos. Consumers want to see visuals of the various room types being offered. This also increases the chances they will book upsell rooms.5. Rates & OffersOTAs compare your rates on their site to that of those on your brand.com site and also to that of competing hotels to help determine your content score. Offering packages, deals and value-add services factor into your score as well.6. ReviewsEncouraging guests to leave reviews can boost your score as can responding to complaints in a timely manner. Positive comments can sway a customer's decision to select a pricier hotel than a cheaper option with negative reviews. And if both hotels have the same price, the hotel with higher rated reviews has a greater probability of getting the booking.These factors affect every property listed on OTAs. In o rder to be easily found amongst thousands of competing hotels, hoteliers should be sure to allot enough time and resources to improve their content score.

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Launch of FCS Analytics Provides Hoteliers with Total Business Intelligence Solution

FCS Computer Systems, a leading global provider of comprehensive hospitality guest services applications and solution design services, announces the launch of FCS Analytics V1.1, the latest addition to the company's growing portfolio of hotel technology solutions. A new state-of-the-art business intelligence platform, FCS Analytics offers a comprehensive overview of a hotel's entire operation through a single interface that fully integrates vital data from FCS and third party property systems. By providing complete customisation of the data that is presented in user-friendly analytical reports, FCS Analytics V1.1 ensures that hotels are equipped with the precise information needed to make informed decisions that maximise property efficiency and revenue.

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Two Formerly Rival Hotel Technology Vendors Come Together to Create Something Special for The Greenwich Hotel

ALICE, the operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, is celebrating a successful year of partnership with New York City's Greenwich Hotel and Alta, the tablet provider that enhances a guest's stay by allowing users to discover and request available goods and services.

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Hotels to realise greater ancillary growth with new event ticket sales tool

New event ticketing software that empowers hotels to boost their revenue by selling tickets to events has been released by Guestline, the global hospitality software business. Online Ticket Sales integrates fully with Guestline's Rezlynx property management system and the add-on Advanced Conference and Banqueting Manager. Hoteliers benefit from a web solution that can securely take payment, manage availability and seamlessly combine room rate offers if required.

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Home for the Holidays No Longer a Family Travel Tradition?

Ah, the holidays. It's that special time when the whole family comes together around a festive table to reconnect and renew. Or is it?

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In the Travel App Landscape, Airline and Hotel Brands Are Nowhere to be Seen

When it comes to travel planning and shopping, OTAs and metasearch sites have a big lead over supplier brands especially with those all-important younger travelers. And that divide is even more pronounced in mobile apps.

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China's travel apps on a growth path

Chinese consumers are far more smartphone and app-focused as they research and book their travel than their Western counterparts, with 60.3% using their smartphone as their main research device, versus 30.4% who mainly use a desktop or laptop finds the research.

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Choice Hotels' Sleep Inn Brand Launches Campaign to Deepen Midscale Dominance

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is affirming its leadership in midscale with a provocative new trade marketing platform for the Sleep Inn brand that highlights the brand's timeless appeal and proven approach. The new tongue-in-cheek print and digital ads, which debuted across several lodging industry trade publications, remind developers of what really matters: a strong, long-term return on investment.

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Carlson Rezidor Hotel Group Helps Communities During 2017 Responsible Business Action Month

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today shared the highlights from its 2017 Responsible Business Action Month activities around the world. In its 14th year, hotels and corporate offices around the globe organized over 1,200 activities in their local communities, dedicated more than 107,000 volunteer hours, and raised a total of 429,000 USD and in-kind donations of 945,000 USD for our global partners and other local charities.

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5 travelling trends to consider for your 2018 marketing campaign

When it comes to marketing a hotel business you're in for some tough competition. Being aware of the wider market trends can help you get ahead of the curve by understanding exactly what holidaymakers are looking for. We've identified the five areas you should be considering now for 2018.

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Milestone Launches True Mobile First Hotel Website Design

Milestone announced today that it is launching a new website design product truer to the concept of \"Mobile First.\" Our mobile first designs are a departure from the responsive technology that most sites employ, elevating the experience to what users want to do in every moment of the customer journey.

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ITW Abu Dhabi: Muslim majority travel is an important market in the global travel industry

The Social Media Newsroom of ITB Berlin provides regular online updates at http://newsroom.itb-berlin.de/en/news/halal-tourism-has-become-increasingly-important from the World's Leading Travel Trade Show.Halal travel is a market that offers huge prospects for the global tourism industry. Only recently ITB Berlin announced its partnership with http://newsroom.itb-berlin.de/en/news/itb-berlin-launches-marketing-alliance-worlds-largest-halal-tourism-trade-show-abu-dhabi (ITW) in Abu Dhabi, the world's leading trade show with a focus on Muslim majority tourism.

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Burgenstock Hotels & Resort enters into a Partnership with Revinate

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, announces today a strategic partnership with Burgenstock Hotels & Resort. Following this agreement, Revinate will provide all four properties at the Swiss resort the Burgenstock Hotel & Alpine Spa, the Waldhotel Health & Medical Excellence, the Palace Hotel & Conferences and Taverne 1879 with its online marketing, reputation and survey platform.The Burgenstock Resort is one of the most groundbreaking global hospitality projects of the moment, based on a $566-million investment and led by Robert P. Herr as General Manager a seasoned hospitality professional spanning more than 23 years of experience in senior roles at InterContinental Hotels & Resorts and Bruno H. Schopfer as its Managing Director.The Burgenstock Hotel & Alpine Spa lies at the core of this 4-hotel, 12-restaurant, 10,000 m2-spa resort, and aims to be one of the most elegant hotels in Switzerland. Its 102 rooms and suites combine modern architecture, contemporary design features and staggering views of Lake Lucerne. A member of the Leading Hotels of the World network, it is also an environmentally friendly property with close to CO2-neutral heating and cooling system based on lake water.As for the other three properties of the resort, The Palace Hotel dates back from 1903 and has been thoroughly renovated, combining tradition with an innovative architectural vision; the Waldhotel, designed by star architect Matteo Thun, spans 160 rooms; and Taverne 1879 offers a cozy, alpine-styled concept for visitors and hikers.According to Patrick Oldenburg, Sales Director at Revinate, \"In our quest to be the leading developer and provider of technology to improve the guest experience at hotels all over the world, it is particularly inspiring to partner up with properties that are pushing the boundaries of hospitality. The Burgenstock Resort has the potential to become a new benchmark in the luxury segment, and we strongly believe that the seamless integration of our online marketing, reputation and survey platform will play a key role in achieving that vision\".For Robert P. Herr, General Manager at Burgenstock Hotels & Resort, \"With the new Burgenstock Resort Lake Lucerne a multi-faceted year-round destination and with three of our hotels in the luxury category, we understand how vital it is to reach our key audiences through precise and effective techniques. Through the partnership with Revinate, we will have the benefit of their state-of-the-art systems to support our marketing efforts which will be key to our successful first year\".Revinate already provides its solutions to a broad range of Swiss properties, including the likes of Hotel Saratz in Pontresina, Hotel Grand Bellevue in Gstaad and Hotel Einstein in St. Gallen. Hotel Schweizerhof Bern & THE SPA as well as the Hotel Royal Savoy Lausanne, also part of the Burgenstock Selection, will be launched shortly.

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Two Roads Hospitality Asia Welcomes A New Luxury Brand Jaya Hotels & Residences

Two Roads Hospitality Asia is delighted to announce the launch of the newest luxury brand Jaya Hotels & Residences. On the drawing board for nearly five years, Jaya Hotels & Residences is the brainchild of the late interior designer Jaya Ibrahim and a group of industry visionaries, to conceptualize an entirely new and exciting hotel experience - one inspired by Jaya's unique and unmistakable design vision, as well as discretely luxurious lifestyle and engaging service expectations.In May 2015, Jaya's sudden passing sent shockwaves across the hotel and design world and halted the plans but, rather than giving up, the team is committed to bringing the Brand to life and, in doing so, perpetuating the legacy of a true industry icon.The perfect partnership to develop the Jaya Brand has been found at Two Roads Hospitality, the Asian-American Group operating nearly 100 properties worldwide under its family of five diverse brands. The two teams come together to bring forth an exclusive design + management model to ultra-luxe hospitality development.Exceptional design, thoughtfully conceived services, innovative technology and insightful guest experiences make up the Jaya Brand signature.Several selected projects, in advanced stages of negotiation, will soon be announced throughout the Asia-Pacific region.

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Magnuson says evil OTAs' a fabrication by hotel franchise industry.

In comments to a panel called Make Love Not War - Embrace OTAs for a Brighter Future at the Annual Hotel Conference in Manchester UK, Magnuson Worldwide CEO Thomas Magnuson stated that the 16 year-long demonization of online travel agencies (OTAs) such as Expedia and Booking.com had been originally manufactured by the hotel franchise industry.

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MADE In Partnership With Moxy Unveils FAITH CONNEXION X SITA ABELLAN Capsule Collection

JORDAN BARRETT, HARI NEF, PETER BRANT JR, VENUS X and SLICK WOODS were just some of the names joining New York's fashion crowd Thursday night in Times Square for the unveiling of FAITH CONNEXION and Sita Abellan's capsule collection FAITH CONNEXION X SITA ABELLAN at the city's most audacious and non-conventional new hotel location, Moxy Times Square. The design-driven hotel provided the backdrop for a presentation of the collection complete with live snakes, a pop-up shop with exclusive items for purchase, and a private rooftop cocktail party, toasting the hosts' shared affinity for fashion, art and creativity.

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Wyndham Vacation Rentals Welcomes Guests \"Home\" with New Campaign

From family movie nights full of laughs and buttery popcorn to favorite bedtime stories or long talks with your teen, it's the special moments and traditions that make a house a home. Wyndham Vacation Rentals is helping guests find that familiar feeling by spotlighting the stories and memories shared within the walls of its vacation home rentals. To celebrate the launch of its Our Home Is Your Home campaign, now through October 31, 2017 travelers have the chance to win a vacation rental stay worth $2,500 USD+.

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What is the ROI of Hotel Website Live Chat?

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today offered some insightful looks into the return on investment of live chat for hotels.

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New Findings from NYU Stern, NYU Wagner, and Airbnb Researchers Bring an Economic Lens to the Evolution and Profitability of Short-Term Rentals in New York City

ew research reveals how the geography of Airbnb usage patterns in New York City has evolved over time while revealing unexpected trends in short- and long-term rental prices. The paper, \"Airbnb Usage Across New York City Neighborhoods: Geographic Patterns and Regulatory Implications,\" is forthcoming in The Cambridge Handbook of the Law of the Sharing Economy.

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Registration is Now Open for the 2017 HotelTechAwards

Registration is now open for the 2017 HotelTechAwards (www.hoteltechawards.com), the industry's only data driven awards platform that recognizes best of breed global hotel technology companies in the eyes of the judges that matter most - their customers.

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M3 unleashes new mobile app to increase hoteliers' productivity

It's a familiar story for hoteliers; there are simply not enough hours in the day to get all the work that needs to be done completed. To allow busy hotel owners and managers easier access to property financial data, at home and on the road, M3 has recently introduced its mobile app for both iOS and Android devices.

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How is digital disrupting the hotel industry?

We're here to tell you. Global digital agency, Isobar along with financial firm, Alpha-DNA, has uncovered the link between digital strength and revenue/shareholder value. Because of this, industry by industry, we're able to predict who will end up on top and who is bringing up the rear.The research analyzes digital strength by looking at magnitude, share, momentum, growth and trajectory. So what are the big things to know?

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Beekeeper Introduces Custom Integrations, Bringing Chat and Operations Under One Hub for 2 Billion Non-Desk Workers

While many workplace tools specialize in peer-to-peer, top-down, or bottom-up communication, it is rare to encounter a workplace app that tackles all three. Running on the belief that an intuitive user interface (UI) and open communication builds cross-organizational trust, Beekeeper's award-winning digital workplace application has been connecting dispersed non-desk teams across a variety of industries since 2012.

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U.S. Business Travelers Harbor a Positive Outlook on Business Travel

Globalization has brought a significant shift in attitudes towards business travel. According to the inaugural American Express Business Travel Survey, the vast majority of U.S. respondents (91%) enjoy traveling for business. Close to two-thirds (62%) of respondents said one of the top professional aspects of business travel they like the most is spending face-to-face time with colleagues, customers, suppliers and prospects.

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Cendyn nominated for 2 World Travel Awards!

Cendyn, the leading CRM and sales platform in the hospitality industry, has been nominated for two World Travel Awards; World's Leading Hotel CRM Technology Provider 2017 and World's Leading Data Driven Marketing Agency 2017. \"It's an absolute honor to be nominated for the fourth year in a row\" says Charles Deyo, President & CEO of Cendyn. \"We have seen such incredible continued growth from both product suites and have an exciting roadmap in place for 2018 and beyond. This combined with our loyal clients benefiting from both our CRM Suite and Digital Marketing Suite every day, is a testament to the hard work the Cendyn team put in to be nominated for such prestigious awards.\"Cendyn's CRM Suite provides a marketing automation and guest intelligence solution that can easily handle complex interfaces, drive loyalty and leverage real-time data to provide personalized one-to-one communications for every guest, no matter what channel they came through. Using sophisticated and learned guest intelligence, Cendyn's CRM reporting, and analytics can be utilized by every department in the hotel to keep track of ROI and revenue growth.Cendyn's unique Data-Driven Digital Marketing Suite enables hoteliers to learn about and target their most valuable guests more than ever before. By targeting the right guests, at the right time, with the right message, hoteliers are able to cut through the noise of the crowded hospitality industry with personalized multi-channel campaigns that showcase and drive awareness of your brand.Using data to pave the way in how hoteliers communicate with their guests has revolutionized how they can learn more about guests' interactions, drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn's CRM and Digital Marketing Suite enables hoteliers to keep their guests at the forefront of what they do, and concentrate on providing exceptional, personalized customer service at all times.

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Crowne Plaza Hunter Valley Revolutionizes Hotel Guest Convenience with ASSA ABLOY Hospitality Mobile Access

The Crowne Plaza Hunter Valley, an award-winning luxury resort in Australia, has successfully implemented several of ASSA ABLOY Hospitality's innovative security technologies, including ASSA ABLOY Hospitality Mobile Access, VingCard Signature RFID electronic locks and the Visionline online platform. The property, which is situated in the heart of the Hunter Valley wine region, is home to a variety of luxurious amenities, including a golf course, leisure activities and breathtaking views of local vineyards.

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In Search of the Next Uber

Innovation Isn't Just for StartupsStartup and emerging companies take The Phocuswright Conference Summit stage on Tuesday, November 7, to showcase their travel innovations. But established companies are changing the travel landscape too. Companies 48 months or older are invited to apply for the few remaining spots at Launch, held Wednesday, November 8. Learn more about Launch here and see if you're eligible to take the stage. In Search of the Next Uber Founders launched nearly 1,500 digital travel startups since 2005, attracting $62 billion in funding. Nearly 80% of that funding has been raised since 2015, and the lion's share has gone to just a handful of companies. These big winners including Uber, Airbnb and APAC superstars Didi Chuxing and Kuaidi Dache are almost exclusively in the ground transportation and private accommodations segments. But while these relative newcomers are still flying high (and Uber hopes to fly even higher with addition of Expedia's former CEO, Dara Khosrowshahi), investors are always looking to the future. In addition to inspiring numerous also-rans, the wild success of these outliers had another effect: They unleashed a flood of travel-focused investors, incubators and support programs, all in search of the next promising startup. Mobile and the sharing economy are already old news what's next? It's still early days, but interest in artificial intelligence, voice and messaging is on the rise. While the horizontal category accounts for just 5% of startups, it wasn't long ago that mobile and peer-to-peer were a blip on the radar. Artificial intelligence, which combines machine learning, deep learning, natural language processing and cognitive computing, is poised to be the next major disruptor. Many of the startups and established players who are using AI to move the industry forward will be on stage at The Phocuswright Conference fromGoogle to innovators like Freebird, Mezi, Pablow, Sift Science and Travel Appeal. And Phocuswright's Street Talk roundtable brings leading travel industry investors together to help you follow the money. Be ready for the future of travel. Register now.

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10 Reasons Why You SHOULDN'T Attend the 2017 Phocuswright Conference

Countdown until $200 savings expires on October 20th. Register now to save! Here are 10 reasons you shouldn't attend The Phocuswright Conference.

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The Future is Bright for the Hilton Hotels and Resorts Project Pipeline [Infographic]

There is a lot happening lately with Hilton Hotels and Resorts. In August alone, Hilton confirmed plans for more than 30 hotels in the United Kingdom over the next few years, signaling major support in the British hospitality and tourism industry from the global brand. Hilton also established a new coastal landmark this month with the opening of Hilton Yantai, it's second property in the northern Chinese coastal city of Yantai. And Hilton released a brand-new type of room where guests can use a private gym without having to go into a public space, along with a new program called Five Feet to Fitness.

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Four Seasons Hotels and Resorts and NetJets Offer Exceptional Personalised Service and Seamless Luxury Travel with New Collaboration

Born of the shared belief that travelling should be one of life's most enjoyable and fulfilling endeavours, Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, and NetJets, the world's largest private aviation company, are joining forces to offer the ultimate in luxury in the sky and on the ground.

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Carlson Rezidor Hotel Group accelerates its growth across Africa

Carlson Rezidor Hotel Group, one of the fastest growing hotel companies in the world, has accelerated its growth in Africa with six hotel openings and the addition of three hotels to its portfolio this year. The new 530 rooms bring the group's African portfolio to a tally of 80 hotels and over 17,200 rooms in operation and under development. With an accelerated growth strategy to deliver on its significant development pipeline, within the next five years the African Portfolio will feature 125 hotels by establishing critical mass in key countries.

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How Hotel Technology Helps This Historic Hudson Valley Inn Do Everything From Feeding Their Geese to Turning Their Rooms

Historic Hudson Valley bed and breakfast, Buttermilk Falls Inn, has selected ALICE's staff communications platform to improve employee communication and coordination across the 75-acre estate. ALICE is the hospitality industry's leading operations technology, connecting every department of the hotel with one platform for all staff communication and guest requests. ALICE recently acquired concierge software provider GoConcierge to augment its technology and customer service offering.

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OTAs dominate the Chinese travel market

Although the Chinese government has put pressure on China's big airlines to drive more direct bookings, pushing back against the tide will be a mammoth task as EyeforTravel's research finds that the sector has an Online Travel Agency (OTA) penetration of 77.5% for website bookings and 81.2% for bookings made through an app. In contrast, 17.6% of website users reported to EyeforTravel that they booked direct and a slightly lower 12.9% also went direct through an airline app.

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Hotelogix set to launch Hotelogix Mobile Hotel app at World Travel Market (WTM) London 2017

As a pioneer in cloud-based property management and online distribution system, Hotelogix is all set to launch its revolutionary mobile app, Hotelogix Mobile Hotel, at the leading global event for the travel industry, WTM 2017, London from 6-8 November. Come meet us at booth TT459.

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Independent Hotels: The Masters Of Storytelling

Worldhotels is home to more than 350 independent hotels. Hotels, which want to keep their individual character and identity. With 47 years in the industry, the group is not only a strong partner for independent hotels but also offers business and leisure travelers an easy gateway to authentic and local experiences. In this interview, Geoff Andrew, CEO of Worldhotels, speaks about developments, trends and the advantages of independent hotels.

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Marriott International continues extensive expansion in Africa

From the Africa Hotel Investment Forum (AHIF) (www.Africa-Conference.com) in Kigali, Rwanda, Marriott International (NASDAQ: MAR) (www.Marriott.com) today announced further expansion plans in Africa with seven new hotel signings. Marriott International was the first global chain to make a significant investment in Africa with the acquisition of Protea Hotels for $210 million in 2014. The company is targeting over 200 hotels with 37,000 rooms open or in the pipeline by 2022, equating to around $8.5 billion of capital investment by its real estate partners, reinforcing its continued commitment to expansion in Africa and solidifying its leadership on the continent. The investment is expected to generate substantial economic activity and around 50,000 direct and indirect jobs once the hotels open.\"Africa today makes a very compelling story. We are seeing unprecedented traction for our compelling brands, driving our momentum of growth,\" said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. \"We have always believed in the potential of Africa and the opportunities the continent has to offer. With economic growth, a rising middle class and rapid urbanization, the demand for travel and high quality lodging is growing, providing us with a significant opportunity to enhance our footprint and play our part in supporting many emerging markets across the continent,\" he added.Today Marriott International hotels are present in 20 African countries: Algeria, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Guinea, Kenya, Malawi, Mauritius, Morocco, Namibia, Nigeria, Rwanda, Seychelles, South Africa, Tanzania, Tunisia, Uganda and Zambia. The company is expected to foray into new markets including Benin, Botswana, Madagascar, Mali, Mauritania, and Senegal and has signed 1300 new rooms marking the debut of Marriott International into Ivory Coast while strengthening its presence in existing markets including Ethiopia, Ghana and Nigeria.Abidjan Marriott Hotel, Ivory CoastWithin walking distance from the Presidential Palace, the 200 room Abidjan Marriott Hotel is strategically located in the heart of Plateau, the central business district and the commercial, financial and administrative center of Abidjan. Owned by Ivory Coast Investissement, the hotel is slated to open in 2021 and will be part of a mixed-use development that will include a conference center, offices, retail and a national library.Sheraton Abidjan and Four Points by Sheraton Abidjan, Ivory CoastSlated to open in 2022, both Sheraton Abidjan and Four Points by Sheraton Abidjan will also be part of a mixed-use development which will include a convention center, a marina, a shopping center and an office building. The 259 room Four Points by Sheraton Abidjan will be a conversion of an existing hotel, which will be rebranded following extensive refurbishment, while the 300 room Sheraton Abidjan will be a new build property. Owned by the Societe Des Lagunes, the hotels will be set on the waterfront in the affluent neighborhood of Cocody, an upmarket residential commune that also houses the embassy district.With Ivory Coast being celebrated as one of Africa's fastest-growing economies, and re-emerging as the gateway to Francophone Africa, the new hotels in the capital city of Abidjan are ideally placed for a long and thriving future.Renaissance Landmark Lagos Hotel and Marriott Executive Apartments, Victoria Island, Lagos, NigeriaOwned and developed by Landmark Africa Group, Marriott International will manage the 216 room Renaissance Landmark Lagos Hotel, as well as a 44-room Marriott Executive Apartments. Slated to open in 2020, the hotels will be located within the Landmark Village precinct, a premier mixed-use, business, leisure and lifestyle development along the Atlantic Ocean waterfront in Victoria Island, the central business district of Lagos. The 25-floor hotel will offer a wide range of amenities, including local and international restaurants, spa facilities, a fitness center, and an infinity pool with access to a 100-meter-long boardwalk overlooking a vibrant beach club offering exciting watersports. Speaking on the increased interest in mixed-use development projects, Kyriakidis said, \"As cities evolve and grow into flourishing urban centers, we will continue to see a lot of activity in this space. An international hotel brand can bring cachet to a project that positions it significantly above its peers and differentiates it from its competitors. Our compelling brands spanning every segment from Luxury to Premium to Select to Extended Stay, lend themselves to grow in all markets, city and resort as well as standalone and mixed-use formats, providing developers the flexibility and choice to identify the right brand for the right location.\"Le Meridien Accra, GhanaThe 160 room Le Meridien Accra, owned by 4-Mac Limited is strategically located close to the international airport, within the prestigious Airport Residential Area of Accra. It will provide easy access to key commercial, diplomatic and government nodes as well as to major city attractions. Scheduled to open in 2021, the hotel marks the debut of Le Meridien brand into Ghana.Protea Hotel by Marriott Addis Ababa, EthiopiaProjected to open in 2021, the 165 room Protea Hotel by Marriott Addis Ababa, located on Churchill Avenue will mark the debut of the brand into Ethiopia. The hotel will offer a specialty restaurant, a lobby bar and lounge and meeting facilities as well as a fitness center and spa.Earlier this year, Marriott International had announced the debut of The Ritz-Carlton brand in the exotic Zanzibar Archipelago with the signing of The Ritz-Carlton Zanzibar, the 90 room all suite and villa luxury resort as well as the debut of Aloft into Mauritius with the signing of Aloft Port Louis, the brand's first adaptive reuse project in Africa.Commenting on the extraordinary pace of hotel signings and openings this year, Kyriakidis said, \"Signings and openings form the cornerstone of our aggressive growth strategy. Our history and legacy on the continent and the strong foundations we have built over the years serve as a springboard for our future growth. Our brands are resonating with the aspirational and fast growing middle class in the region. Our strengthened footprint and increased distribution is driving market share and building loyalty which makes us more attractive to investors than ever before.\"The company debuted the Four Points brand in Tanzania last week with the opening of Four Points by Sheraton Arusha, The Arusha Hotel and is now gearing up to open the Four Points by Sheraton Dar es Salam, New Africa Hotel. Earlier this year the brand debuted in Kenya with the opening of Four Points by Sheraton Nairobi Hurlingham and is now expected to open its second hotel in Kenya, Four Points by Sheraton Nairobi Airport in the next couple of weeks.In Egypt, the company recently reopened Sheraton Cairo, a city icon for over four decades, after extensive renovation. It is now looking to debut its renowned luxury brand St. Regis, with the opening of the spectacular St. Regis Cairo, a highly anticipated addition to the company's luxury portfolio in the country.Marriott also recently opened Protea by Marriott Owerri Select in Nigeria. Other forthcoming openings over the next couple of months include Sheraton Bamako which marks the debut of Marriott International in Mali, Protea Hotel by Marriott Constantine, the brand's debut in Algeria and the Accra Marriott Hotel, the debut of the flagship Marriott Hotels brand in Ghana.Today, Marriott International has a strong footprint across the continent operating 140 hotels with close to 24,000 rooms across 12 brands.

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The Most Rewarding Hotel Loyalty Programs In 2017 | forbes.com

New data compiled last week suggests that Wyndham may have the most rewarding loyalty program in the American hotel industry. On average, Wyndham Rewards returns 16.7% in value on every dollar spent on a room booking, nearly twice as much as Marriott Rewards, the second-ranked program in the study which was published by the Ideaworks Company. Ideaworks used a unique calculation to evaluate the most rewarding hotel loyalty program. In short, the study took the number of points earned on an average hotel booking and determined how that payback could be applied to a portion of a future booking. In Wyndham's case, for example, an average of 16.7% of each hotel night booked could be used for a future stay. Put another way, a $100/night room at a Wyndham property would result in $16.70 of credit towards another room -- or it would take 5.9 stays for an average member of Wyndham Rewards to earn an additional free night.

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Hotels Should Already be Planning Their 2018 Summer Marketing Campaign, According to Industry Experts

High season might have just drawn to a close but hotels should already be planning their marketing campaign for 2018, hospitality expert Magnuson Worldwide says. In a highly competitive sector, independent hoteliers are often too busy focusing on other areas to really put the time and resources necessary into effective marketing strategies. But they have the power to transform a hotel and deliver greater success.

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Tourism trend in the Middle Kingdom: Chinese outbound travel grows despite decline in trips to Europe

In 2016, China registered a 13 per cent increase in outbound trips city trips and Sun&Beach holidays are becoming more and more important trips to Europe declined ITB Berlin and IPK International analyse outbound travel behaviour of the Chinese

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Magnuson says hotel franchise direct booking drive is war profiteering at franchisee expense

London UK/Spokane WA -- In panel comments this week at London's Hotel Distribution Event, Magnuson Hotels CEO and co-founder Thomas Magnuson stated the recent push by major hotel brands to use frequent guest rewards programs to drive direct bookings may be ineffective and costly to hotel owners.

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What do hotel guests really want? The answer may surprise you | usatoday.com

What do you really want when you check into a hotel? The lodging industry thinks it knows. The pollsters do, but too often they ask the wrong questions. One recent survey suggested guests crave more technology. (It was sponsored by Oracle.) Another claimed guests desire free Wi-Fi, breakfast and parking. Well, duh. In this post-summer vacation period, a lot of us are scratching our heads about our last lodging experience and asking, \"What were they thinking?\"

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Why Major Brands See So Much Potential in Indonesia's Project Pipeline [Infographic]

Some of the largest and most glamorous hotel brands in the world are excited about Indonesia, and they have real cause to be because of the country's active hotel project pipeline.

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dormakaba Video: Steps for Easy Hotel Mobile Access Adoption

dormakaba, one of the top three companies in the global market for access and security solutions, released a video on how to simplify mobile access electronic door lock adoption.

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Hilton Launches Africa Growth Initiative

Hilton (http://Newsroom.Hilton.com) (NYSE: HLT) has committed a total of $50 million over the next five years towards the Hilton Africa Growth Initiative to support the continued expansion of its Sub-Saharan African portfolio. These funds are intended to support the conversion of around 100 hotels (roughly 20,000 rooms) in multiple African markets into Hilton branded properties, namely into its flagship Hilton Hotels & Resorts brand, the upscale DoubleTree by Hilton and the recently launched Curio Collection by Hilton.Patrick Fitzgibbon, Senior Vice President, Development, Europe, Middle East and Africa, Hilton said: \"Hilton remains committed to growth in Africa having been present on the continent for more than 50 years. The model of converting existing hotels into Hilton branded properties has proved highly successful in a variety of markets and we expect to see great opportunities to convert hotels to Hilton brands through this initiative.\"\"It enables us to rapidly grow our portfolio and delivers returns for owners by increasing exposure of their business to more international, inter-regional and domestic travellers, and specifically to our 65 million-plus Hilton Honors members, who look to stay with us in our suite of industry-leading brands. We see huge potential here in key cities and airports, as well as allowing us to develop our offering in resorts and safari lodges.\"These hotels will receive all the benefits associated with Hilton's industry-leading brand proposition and world-class commercial platforms. Guests will also be able to take advantage of Hilton's innovative technology platforms such as online check-in and the ability to choose individual rooms when booking via the Hilton Honors App.Fitzgibbon added: \"The range of brands we have at our disposal allows owners the flexibility to pick the right fit for their property. We have already deployed this initiative in the signing of two hotels: our first DoubleTree by Hilton property in Kenya, and our first hotel in Rwanda, and expect to be able to announce further additions before the end of this year.\"DoubleTree by Hilton Nairobi HurlinghamThe first hotel to benefit from this initiative is the 109 guest room Amber Hotel on Nairobi's Ngong Road, which will re-launch under the upscale DoubleTree by Hilton brand. The hotel, which opened in 2016, is currently undergoing a series of renovations and will join the brand by the end of the year. Following the refurbishment, the hotel will be known as DoubleTree by Hilton Nairobi Hurlingham and will continue to be operated by the owner under a franchise agreement through the leadership of its current General Manager, Elisha Katam. DoubleTree by Hilton Kigali City CentreThe 153 room Ubumwe Grande Hotel in the Kigali central business district will trade under the upscale DoubleTree by Hilton brand when it fully converts in 2018. This franchised property with 134 guest rooms and 19 apartments opened in September 2016. The hotel will undergo some changes in order to rebrand and will be Hilton's first property in Rwanda. Once rebranded, the hotel will trade as the DoubleTree by Hilton Kigali City Centre.Hilton currently operates 19 hotels in the Sub Saharan Africa region with a further 29 in its pipeline. It has held a presence on the African continent for over 50 years. Visit Newsroom.Hilton.com (http://Newsroom.Hilton.com) for more information.

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Singapore Hotels gear up for seamless experience - todayonline.com

Imagine landing at the airport and getting checked into your hotel room as you clear immigration control. Your luggage will automatically be sent to your room and be waiting for you. Welcome to the Singapore of the future if the recommendations of the Hotel Innovation Committee are successfully implemented. Set up in February last year to drive the local hospitality industry to adopt innovative technologies, the Hotel Innovation Committee seeks to raise productivity and relieve the manpower crunch in the sector. It is led by the Singapore Hotel Association (SHA), the apex body for hotels in Singapore, and comprises local hoteliers, international experts, solution providers and academics. As the Republic gears up for another record-breaking year in terms of international visitors, seamless check-in and automated luggage transfer are among several strategies being explored to ensure Singapore remains competitive with other destinations in creating memorable travel experiences.

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Local Measure Partners with Cisco to Offer a New Social Sign On, Building Richer Customer Experiences, Understanding Guest Behavior, and Gathering Valuable Data

Local Measure, the leading location-based social intelligence platform for hospitality and tourism, announced a Wi-Fi integration with Cisco that enables hotels and other hospitality providers to identify and connect with guests while they are on property, personalizing the customer's experience while they are at the venue.

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Hotels try to shut out noise from guestrooms | usatoday.com

Hotels are trying to lull guests to sleep by proactively minimizing the noise they can hear in their rooms. From double insulating walls to adding thicker headboards to installing quieter air conditioning units to providing white noise machines, hotels are trying to provide a more calming sleep environment.

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Luxury tours and activities set to boom

The tours and activities sector will be one of key beneficiaries from a booming luxury travel market as big-spending consumers put more of their disposable income into finding unique experiences according to the research.

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SAVOR Chicago Increases Efficiency by 50% with Sertifi

SAVOR Chicago provides food and beverage services to the 2.6 million square foot campus of McCormick Place. Utilizing Sertifi, SAVOR can now collect event contracts and client payments 100 percent digitally. Sertifi has also enabled SAVOR to modernize and simplify their process of maintaining PCI compliance, so employees are no longer burdened with inefficient fax machines, paper storage methods, and paper shredders.

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HEBS Digital Guarantees Hoteliers a Boost in Direct Bookings with a 40% Website Conversion Rate Uplift

To address the needs of today's hotelier to increase direct website bookings and lower distribution costs, HEBS Digital announces a new promotion that guarantees a 40% increase in website conversion rates with the purchase of a new website. Considering that, on average, less than 2% of website visitors ultimately make a booking, this limited-time promotion can have a profound impact on any hoteliers' bottom line.

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Hyatt Expected To Double Number Of Hotels In Africa By 2020

Hyatt Hotels & Resorts today announced that Hyatt expects to double the number of Hyatt hotels in Africa, with six new hotels expected to open by 2020. The developments are expected to see the Hyatt brand enter four new countries on the African continent and are expected to create approximately 2,100 new jobs once open.

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Hilton Hotels & Resorts Uncovers Passport Holders More Likely to Be Content with Their Lives

Approximately 41 percent of Americans have a valid U.S. passport1, and it turns out, that's a good thing. Hilton Hotels & Resorts, the flagship brand of Hilton (NYSE: HLT), has uncovered that Americans with passports are more likely to be content with their lives than those who do not have passports. Based on this finding, Hilton Hotels & Resorts is launching the Hilton Passport Project to put more passports in the hands of Americans to help them realize the power of travel.

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W Maldives Partners with Reebok Women Brand to Redefine Perfection with #PerfectNever Campaign

W Maldives partners with the famous Reebok Women sports brand to host prominent influencers from seven countries, to redefine the notion of perfection via #PerfectNever campaign.

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Four Seasons Hotel Launches First Entirely Residential Project

For decades and decades, the Four Seasons name has been associated with the highest echelons of the luxury hospitality industry, synonymous with high service standards and exceedingly comfortable accommodations. In fact, industry experts associate Four Seasons with most hotels now offering a better quality of bathrooms and large walk-in showers at properties across the globe. In nearly every metric, Four Seasons has scores and scores of hotels that regularly earn five star ratings.

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Omni Hotels & Resorts Launches Discover Rioja' as Its 10th Installment of Flavors of the World' Campaign

Today marks the launch of Omni Hotels & Resorts' 10th installment of its \"Flavors of the World\" culinary series, as \"Discover Rioja\" kicks off at the luxury hotel brand's 60 properties. This year, Omni has partnered with Wines from Rioja to highlight Northern Spain's premier wine making region and share its undiscovered culture, wine and cuisine with guests through signature food and beverage programming brand-wide. The promotion will be available through December 31, 2017.

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Rotana launches global TV campaign celebrating 25th anniversary

In celebration of its historic 25th anniversary milestone, Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, has launched a global TV campaign that will be rolled out this month.

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Luxury travel market returns to high growth trend in 2017

The global luxury travel sector is back to strong growth in 2017, helped by stronger performances in key economies and soaring equities, following a disappointing 2016. Previously underperforming markets in Brazil, Canada and Russia have seen their luxury travel markets turn a corner in the last 12 months finds the report, whilst other major source markets of wealthy individuals have continued to expand.

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Magnuson Worldwide teams with Ctrip, China's largest tourism group to access 300 million member base

CTrip, the largest Tourism Group of China, and the 3rd largest global online travel service, has added Magnuson Worldwide's 1,000+ properties to its distribution network. Magnuson Worldwide is the world's largest independent hotel group, with its hotel locations spread across six countries and three continents.

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The City of Seville Partners with L.E. Hotels to Market Tourism Destination in the U.S.

Spain's fourth largest city, Seville, and Turismo de Sevilla have partnered with L.E. Hotels. The global hospitality brand that represents a \"limited edition\" collection of destinations and independently owned and operated properties will use its extensive variety of valuable marketing services to position the city of Seville as a top destination for U.S. travelers.

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How Instagram Is Changing Travel | nationalgeographic.comPuffed, gray-tinged clouds roll over Odda, Norway, reflected in the quiet azure waters of Lake Ringedalsvatnet. More than 2,000 feet above, a hiker is perched atop Trolltunga, a cliff that juts out of the mountain. There's not another soul in sightat least, that's what Instagram might have you believing. What photos of this iconic vista don't reveal is the long line of hikers weaving around the rocky terrain each morning, all waiting for their chance to capture their version of the Instagram-famous shot. Between 2009 and 2014, visitors to Trolltunga increased from 500 to 40,000 in what many consider a wave of social media-fueled tourism.

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Engage your guest! easyHotels offers a fully automated and mobile guest journey to its guests

easyHotel, the owner and operator of super budget branded hotels has chosen Hetras, a Shiji Group brand, to provide guests with a fully enabled and automated mobile guest journey, including Hetras Cloud PMS, a mobile guest app, and internet booking engine. Jorge Rodriguez, Marketing and e-commerce Manager explains, \"One of the main benefits of Hetras cloud-based PMS is the quality of experience it gives to our customers. The mobile app will allow our guests to check in, book, see the latest offers, and use the phone as a mobile key, underpinning the quality of their customer experience.\"

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Curio Collection by Hilton Launches The Curious Gene Program

Are you born curious? This fall, Curio Collection by Hilton one of Hilton's (NYSE: HLT) 14 market-leading brands is helping travelers find out by digging into their love of exploration. Through consumer research, the brand discovered that people are seeking unique experiences as an integral aspect of their travel. With that insight, and with curiosity at the core of the brand name, Curio Collection turned to science to sponsor the DNA testing of approximately 30 avid travelers who love sharing their journeys with their social media followers. The goal was to determine if they have the DRD4-7R gene, better known as the \"wanderlust gene,\" in an effort to understand our innate desire to travel. Today, the collection brand launches an \"Are You Curious?\" social media quiz, to allow everyone to put their curiosity to the test.

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In the near future, your hotel room will know exactly how you like to sleep | marketwatch.com

Soon, you will be able to step into your hotel room and the thermostat will automatically adjust to the temperature you like. Netflix and Hulu accounts on the TV will be programmed to play your favorite shows, and your preferred beer will be chilling in the refrigerator.

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September

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Magnuson says Airbnb's 22% UK market share new opportunity for independent hoteliers.

In an address this week at London's Hotel Tech Live, Magnuson Hotels CEO and co-founder Thomas Magnuson stated that recent disruptions to the UK hotel inventory are presenting new opportunities for struggling independent hotel owners.

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Milestone Shortlisted for Best SEO Software Suite & Best Search Software Tool by US Search Awards 2017

US Search Awards 2017, a competition that celebrates the very best in SEO, PPC, Digital and Content Marketing, announced today that Milestone, Inc. has been chosen as a semi-finalist in three categories.

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Marriott International's AI-powered Chatbots on Facebook Messenger and Slack, and Aloft's ChatBotlr, Simplify Travel for Guests Throughout Their Journey

Marriott International the hospitality industry's iconic leader in guest service is expanding upon the heart of its hospitality, its hundreds of thousands of associates, by creating additional points of engagement for guests, powered by artificial intelligence.

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Data And Analytics Can Help You Distribute Your Hotel Inventory Effectively & Run Hotel Profitably

The Internet has had an impact on almost every industry out there and how could hotel industry be an exception to this revolution. Traditional booking mechanisms like phones and agents have been replaced by OTAs, brand websites, and other channels. Some channels are more profitable or we can say less costly than others are. Hotels have to continuously make sure that they are using the most profitable channel to sell their inventory to maximize revenues. Yielding and Pricing strategy has the prime role to play in determining which channel shall be used to maximize revenues. However, some hotel revenue managers fail to determine which channels have been major contributors to the revenue against the cost incurred on them.

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Trivago Bought An AI Startup That Eased Peoples' Fears About Giving Up Data | fastcompany.com

All types of online services are scrambling to meet the AI-driven personalization standard set by Amazon and Netflix. Fast-growing international hotel search engine Trivago is taking that path by acquiring machine-learning startup Tripl, which analyzes users' social media profiles to recommend itineraries and link to offers from third parties like hotels or tour operators.

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Tracing back online travel in India since 2005

The origins of online travel in India can be traced back to 2005. Access to the Internet was scarce, and electronic payments and online travel penetration levels were abysmally low. Twelve years later, the landscape is unrecognizable. The proliferation of affordable Android-powered smartphones, cheap 4G data services and mobile payments have sparked an online revolution. Sensing the tipping point of digital services, investors are aggressively backing digital companies across travel, online retail, payments, food deliveries, logistics, taxi bookings, education and more.

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Intelity Cites 5 Benefits of Budgeting for Mobile Device Management in 2018

With the hotel technology trend of bring-your-own-device (BYOD) among hotel guests and staff on the rise, the hospitality industry is finding that mobile device management (the administration of mobile devices, such as smartphones, tablet computers, laptops and desktop computers) for hotels is a necessary investment. More than half of all hotel guests will carry three or more devices with them while traveling, and you can bet that employees are also equipped with a variety of devices, from smartphones to laptops.

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HEBS Digital Awarded Nine Travel Weekly Magellan Awards Customer Engagement and Direct Bookings Website Solutions

Travel Weekly announced the winners of the 2017 Magellan Awards, with HEBS Digital earning nine awards total. With entries from across the U.S. and around the world, the Magellan Award winners represent the best in the travel industry and salute the outstanding travel professionals behind it all.

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5 Guest Engagement Strategies Every Hotel Should Be Using

Today, StayNTouch announced the release of a new guide, 5 Guest Engagement Strategies Every Hotel Should Be Using. The high-level publication outlines actionable tactics for hotels to amplify their connections with guests to win new business, increase satisfaction and gain a help them gain a competitive advantage.

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Airbnb, Amazon, Hilton, Southwest, Booking.com Meet in Miami to Discuss Driving Data Excellence

The state of personalisation, the potential of artificial intelligence and machine learning, the impact of EU's GDPR regulations and the possibilities of forecasting tools to send your revenues rocketing are just some of the topics being covered at EyeforTravel's Smart Travel Data Summit North America 2018, taking place in Miami on February 27-28, 2018.

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EyeforTravel have an attendee list for the digital and data travel elite that you need to see!

The focus of this event is mobile, social media, data analytics, personalisation and tech innovation. With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. Mobile has made the journey more spontaneous with 'on the go' research tools.

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U.S. Millennial Travelers are Relaxed, Romantic and Embrace #YOLO

New U.S. generational data released today by Expedia Media Solutions, the advertising arm of Expedia, Inc., shows that American travelers are deal-driven explorers, and Millennials embrace the 'you only live once' (#YOLO) mentality, take risks and focus on crossing things off their bucket list, while Gen X prefers relaxing trips and visiting family. The findings, from a survey conducted by Northstar Research Partners, illustrate broad U.S. travel trends as well as the distinct shopping habits, influences and motivations of travelers across four generations, including Generation Z, Millennials, Generation X and Baby Boomers.

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U.S. Millennial Travelers are Relaxed, Romantic and Embrace #YOLO

New U.S. generational data released today by Expedia Media Solutions, the advertising arm of Expedia, Inc., shows that American travelers are deal-driven explorers, and Millennials embrace the 'you only live once' (#YOLO) mentality, take risks and focus on crossing things off their bucket list, while Gen X prefers relaxing trips and visiting family. The findings, from a survey conducted by Northstar Research Partners, illustrate broad U.S. travel trends as well as the distinct shopping habits, influences and motivations of travelers across four generations, including Generation Z, Millennials, Generation X and Baby Boomers.

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Staybridge Suites Partners With Celebrity Chef Carla Hall

IHG (InterContinental Hotels Group), one of the world's leading hotel companies, reveals its culinary collaboration between the Staybridge Suites brand and Carla Hall. A continuation of the brand's Hugely Different campaign that launched in May of this year, Carla Hall, co-host on ABC's The Chew, created five exclusive recipes that are delicious yet easy to make when staying at a Staybridge Suites hotel. All Staybridge Suites properties feature full-size appliances in the kitchen and spacious guest rooms, so preparing the recipes is simple and stress-free.

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Mobile Tech is Key for Hotels Looking to Engage Millennial Guests

In the past decade or so, smartphones have changed our lives. There are almost quite literally apps that do everything, from improving the quality of photos to helping us navigate the roads to allowing us to book travel online.

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He's a Fan - Golfer Adam Scott Joins Mandarin Oriental's Global Advertising Fan Campaign

Professional golfer and Masters champion, Adam Scott, has been welcomed as the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\".

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Marriott Hotels announces winners of its 2017 TestBED programme

Marriott Hotels has announced the three winning tech start-ups of its 2017 European accelerator programme, TestBED. These selected companies will now pilot their innovative solutions and technologies in three Marriott Hotels in Europe, with a chance to grow through expert guidance from industry leaders.

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Luxury travel consumers love their smartphones

Luxury travel consumers are far more comfortable using their smartphones to book their flights and accommodation than ordinary travellers according to EyeforTravel's The Global Luxury Travel Consumer report.

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Top 5 Luxury Hotel Brands of the Year

As summer ends, we take a look back over the year so far and round up our pick of the Top 5 Luxury Hotel Brands of 2017, selecting the ones that have impressed us the most with their services and properties.

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Red Roof Launches First Soft Brand The Red Collection

Following comprehensive consumer research, Red Roof has launched The Red Collection, the first soft brand in the company's 44-year history, with the opening of the first property, The St. Clair Hotel in Downtown Chicago. Red Roof's research found that today's upscale economy travelers are not looking for hotels that are identified as \"trendy\" or \"hip\"which they equate with expensive and fleeting. Instead travelers are looking for modern, accessible and affordable properties with enhanced amenities in the hearts of cities they love, prime locations near the things they love to do. The Red Collection is a portfolio of upscale economy to midscale unique hotels that are hyper-local, drawing inspiration from the local vibe and culture of the city centers in which they are located.

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Tourism Businesses Need to Get On Board the Voice Search Revolution

The travel industry in Asia Pacific should prepare itself to maximise business from voice searches online. Simply optimise your digital online presence by building reputation, trust, authority and relevance and the voice recognition algorithms of Google, Apple, Amazon and others will do the rest for you mostly. That was the recommendation by Bronwyn White, tourism strategist and co-founder of MyTravelResearch.com. She was addressing an audience of tourism marketers at the Tourism Marketing Rockstar Convention, which took place in Sydney, 14 September. White told the audience that voice search and chatbots were the latest digital marketing outcomes of the artificial intelligence revolution currently transforming the travel industry by stealth. Apple Siri, Google Now, Windows Cortana and Amazon Alexa are the leading voice activated chatbots helping consumers search without typing. They all use artificial intelligence algorithms to drive voice search. They also tap into user preferences, geographical location, and previous search history. White told the audience that nearly 60% of searches from mobile devices are now voice searches. Google reports that 55% of teens and 40% of adults use voice search daily on Google. Not surprisingly, research shows that people are more comfortable using voice search at home or in the office, not in public transportation, the gym or a public restroom. However, young people under 24 are more comfortable using voice search in pubic places. \"It's a foretaste of things to come,\" said White. \"We're still at the start of the revolution.\" White recommended that destinations, theme parks, hotels and restaurants etc should tailor online content to satisfy FAQs by voice, which, unsurprisingly, tends to be more conversational than written search. For example, rather than type \"weather Khao Lak\" we might now ask \"What is the weather going to be like in Khao Lak when I arrive next week?\" (it is likely Google will already know something of your plans). She told the audience that there were five ways tourism businesses should adapt their marketing:

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Luxury travellers outspend the rest by over 600% and the gap is growing

Whilst the average traveller spends $1,690 per trip, luxury consumers on average lavish $5,365 per trip according to the report. The different levels of spending become even bigger over the course of a year as luxury consumers take double the trips per year at just over 5.6, meaning a per annum outlay of over $30,000, or six times the average traveller's spend.

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Moxy Times Square Reinvents The Traditional Hotel Experience, Encouraging Guests To Play On

In a debut that's as provocative and confident as its name suggests, Moxy Times Square's opening represents a disruptive shift in scale. Transforming a historic building into a dynamic, design-driven hotel, the property is welcoming, surprising, instantly comfortable and - with 612 bedrooms and over 22,000 square feet of flexible event space - remarkably intimate. Formerly the New Mills Hotel, built in 1907 in Midtown Manhattan on 36th Street and 7th Avenue, Moxy Times Square proves that affordability doesn't have to mean a sacrifice of style or comfort.

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How to manage your hotel's online reputation

Online reputation has become vitally important across all industries and for those operating in the hospitality sector it's an essential area to manage. Today when booking a hotel, googling and reading reviews is one of the most common steps travellers will take it has a huge impact on your bottom line.

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These Treetop Hotel Bubbles Are Even Cooler Than Staying in a Treehouse | travelandleisure.com

If you ever spent hours on end playing in treehouses, dreaming you were living in a magical kingdom filled with fairies and elves, you'll be happy to know you can relive your childhood with a trip to Canada. The Free Spirit Spheres on Vancouver Island in British Columbia, Canada are tiny, round hotel pods that look like suspended hobbit homes straight out of a J.R.R. Tolkien novel.

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Online Hotel Marketing A Hotelier's Guide to Inbound Marketing

Hotel-marketing expert Nafsika Bourma shares with hoteliers her best practices for a new online technique: inbound marketing. When done correctly, it's especially effective because it focuses on attracting and engaging the traveler without underestimating their knowledge and evaluation abilities, empowering them to make an informed booking decision they won't be disappointed with.

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Florida Tourism After Irma Many Hotels Reopened | Tourism-review.com

In the wake of Irma, some regions struggle with problems the Florida Keys have even announced a temporary tourist stop. After the storm, Visit Florida spoke with marketing representatives of all the destinations to obtain a detailed assessment of the situation and to revise plans for the promotion of Florida tourism. While in some smaller Caribbean islands, the devastation caused by Irma and Maria, led to long-term stops for tourism, Florida is working hard to get back into operation as soon as possible.

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Brexit high on the HOSPACE2017 agenda on 2 November

Brexit will once again take centre stage at HOSPACE2017 the annual conference and exhibition of HOSPA, the UK's leading organization for hospitality professionals involved in Financial Management, Revenue Management, Marketing and IT on 2 November at the Royal Lancaster London.

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Expedia.com launches Collections - the best hotels for every experience

Expedia has launched Collections, a new resource to help travelers find the best hotels for every experience.

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Tourism is growing despite terror fears

Fear of terrorism is a major factor in holiday planning Large variation in safety perceptions of different destinations ITB Berlin and IPK International analyse global shifts in travel behaviour People's enthusiasm for travel remains unbroken

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Amadeus and MTCO Launch Mekong Trends Aviation Seminar

Amadeus and the Mekong Tourism Coordinating Office (MTCO) is jointly organising the first Mekong Trends Aviation Seminar, which is scheduled to take place in Bangkok on the 10th of October.

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Small Luxury Hotels Of The World Relaunches Loyalty Programme INVITED

Small Luxury Hotels of the World has launched an evolved loyalty programme INVITED. The free-to-join programme replaces The Club of SLH and offers all members access to exclusive rates, guaranteed benefits and 'Small Luxuries' right from their first stay at any of its 500 small, independently minded hotels worldwide.

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The Murray, Hong Kong Launches Its First Niccolo Lecture with World-renowned Trend Forecaster

The Murray, Hong Kong hosted its first Niccolo Lecture with international trend forecaster Cecile Poignant, editor of the influential Trend Tablet. Held at the House of Madison before an audience of industry innovators and media, Poignant presented an insightful lecture on 'The Future of Travel & Hospitality', exploring how travel will be defined in the future and how consumers will adapt to the changes.

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Recap on The 2017 My Place Hotels of America Convention

The 2017 My Place Hotels of America Convention held September 11th through 13th was a historic success for the brand, its owners, operators, and partners. Convening nearly 200 attendees from across the country at San Antonio's beautiful Hyatt Regency Hill Country Resort, the event delivered on its promise to engage participants across platform updates and development news, while updating the My Place story with its most exciting chapters yet. With Beyond Borders as the convention's central theme guiding perspectives throughout panel discussions, keynotes, and hands-on workshops, Ryan Rivett, My Place President and CEO, was quick to not only welcome the attendees with the perspective the theme lends, but immediately pointed to just how pervasive the theme is. Beyond Borders wasn't just a central theme for the convention, it's the culture cultivated by the hard-working people of My Place.

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Hilton Honors Members Can Now Shop with Points on Amazon

Hilton (NYSE: HLT) announced that starting today its 66 million Hilton Honors members can redeem their Hilton Honors Points for purchases at Amazon.com. Hilton is the first hotel brand to offer customers the ability to Shop with Points at Amazon.

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Hotel Indigo And ASOS Launch Collaboration Featuring Travel-Inspired Fashion

Hotel Indigo, an IHG (InterContinental Hotels Group) hotel brand, and ASOS, a global online fashion retailer, today launched ASOS x Hotel Indigo Edits. The edits are inspired by the neighborhood stories each Hotel Indigo property tells through its unique design. The edits represent seven different Hotel Indigo destinations, with outfits curated by notable social media influencers.

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New Study from BDRC Provides Unique Insights into American International Travelers

Research consultancy BDRC's Global Passenger Study uncovers the views and habits of over 16,000 international air travelers. The results give fresh, and sometimes surprising, insights into the preferences of Americans who are flying internationally.

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Leonardo Hotel introduces female friendly rooms with security | travelandtourworld.com

Scottish hotel chain Leonardo Hotel launches women-friendly rooms', providing the services with female room services and the men-only floors so guests feel safer. This European hotel chain Leonardo Hotel has launched a range of women friendly rooms for female guests who are travelling without men or the females who are interested in solo travelling. The chain is offering the female-friendly rooms at their hotels in the regions like Edinburgh, Baden-Baden, Berlin, Cologne, Dusseldorf, Frankfurt, Mannheim and Munich.

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Magnuson Hotels celebrates the launch of Magnuson Rewards with exclusive OTA conversion offer

Magnuson Hotels, America's fastest growing brand and the world's largest independent hotel group, announced today a launch offer for their new Magnuson Rewards loyalty program aimed at capturing and converting guests visiting on bookings made via online travel agencies (OTA).

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Maestro PMS Introduces Guest Loyalty System that Increases Hotel Repeat Business

Successful independents know they need a healthy mix of repeat corporate business and leisure guests for a strong bottom line.

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Hard Rock International And Sony Music Entertainment Turn Up The Music With New, Reimagined Rock Star Suites

ORLANDO, Fla. -- In support of Hard Rock International's continued global expansion, the two powerhouses known for their deep-rooted music heritage are uniting to put a radical new spin on the traditional presidential suite by integrating vibrant life-sized content, mixed media and memorabilia featuring the world's most iconic music artists. Sony will also bring their unique musical aesthetic to various facets of properties worldwide, ranging from design elements and original content creation to experiential events and innovative music integration into Hard Rock Hotel & Casino properties.

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TrustYou's Direct Guest Messaging Tool Enables Compatible Connection With Amazon Echo

TrustYou, the world's largest guest feedback platform, seeks to help hotels meet the needs and requirements of the modern guest and to digitize the industry with constant product updates and technological advancements. Amazon Echo, the hands-free and voice-controlled device to provide intelligent personal assistance, has become increasingly popular for hotels to receive their guests' wishes through talking to \"Alexa\" in their hotel room. Chicago's Acme Hotel paired TrustYou's direct messaging service and Amazon Echo to combine all guest requests via text, email, Facebook messenger and voice control in TrustYou's dashboard.

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Mantra Group Says Loyalty Is Big Business

Mantra Group has taken a personalised approach to its new guest loyalty program resulting in more than $10 million worth of bookings in its first six months. Mantra+ replaces the Group's former Club.CuSoon program and, according to Mantra Group's Chief Operating Officer Tomas Johnsson, the success in Mantra+ lies in personalised value.

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Laurent A. Voivenel Addresses Digitalization In Hotels At TOPHOTELPROJECTS World Tour in Dubai

Laurent A. Voivenel, Senior Vice President, Operations and Development for the Middle East, Africa and India, Swiss-Belhotel International, addressed delegates at Top Hotels Project World Tour Dubai on Digitalization in Hotels yesterday. The conference presented a unique mix of critical industry insights and power networking in an interactive and inspirational programme.

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Newest Must-Read hebs Whitepaper: The Smart Hotelier's Guide to 2018 Digital Marketing & Technology Budget Planning

Budgeting season: the time to analyze what initiatives are driving performance, review trends in the industry that should be taken into account when constructing your budget, and start thinking about any major upgrades your property needs to take in its digital technology and marketing strategy.

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Accor: What will be the hotel room of the future?

Travel through time with a hotel room and immerse yourself in the Roaring Twenties or in the modern style the future may bring. To every era its own style, to every style its own room. Record player or wireless speaker?Little in common between the twenties shiny rooms and the flashy and geometric style of the sixties! It is not only the design, but also the rooms' equipment that evolved. While the beginning of the century's petroleum lamps were not easy to maintain, today we can turn on the light with a clap of hands. A beep can open the curtains and a snap of the fingers can change the TV channel. This timeline of the past 100 year offers us a glimpse at the numerous transformations one single hotel room went by through the ages.

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Intelity Mobile Messaging System FREE to Qualified Hotels

Hotels are realizing the importance of messaging to build loyalty, increase engagement and enhance guest's overall experience. According to Skift, an expected additional 1.1 billion new users are set to adopt messaging by the end of 2018, for a total of 3.6 billion users, making \"messaging\" the new social media. To help hoteliers stay competitive and communicate with their guests more efficiently, Intelity has designed a new Unified Messaging Portal to enable guests to place requests with hotel staff via the messaging channel of their choice, whether it be SMS text or social media. \"Mercury: Messaging\" is Intelity's new tool, being offered at ZERO cost for the SMS-only version to qualifying hospitality organizations or upgrade to the full version to include Facebook messaging.

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Angie Hospitality Set to Present Latest Advances in Interactive Guest Room Technology at HTNG North American Insight Summit

Angie Hospitality, creator of the world's first 24-hour interactive guest room assistant, Wi-Fi and room control technology solution purpose-built for hotels and resorts, has been asked to provide insight on its game changing solution at the HTNG North American Insight Summit. The event is scheduled to take place September 26-27 at the Westfields Marriott Hotel in Chantilly, Virginia. Angie Hospitality will present audience members with an informative presentation on Angie's multiple features and benefits at 3:45 p.m. on September 26 in the Lincoln Forum Auditorium. With leading members of the hospitality community expected to attend, valuable details will be provided on how increasing trends in online and voice-activated services can now be leveraged in a way that maximizes guest satisfaction, streamlines hotel operations and provides additional revenue opportunities.

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IBC Hospitality Technologies Launches Website Redesign

Today, IBC Hospitality Technologies, a software company aimed to help independent hoteliers with management and marketing, announced the redesign and relaunch of its website www.ibchospitality.com. IBC Hospitality Technologies is placing increased focus on simplifying solutions for independent hoteliers. The site now features a cleaner and more contemporary design, along with the ability to self-onboard in minutes or receive detailed demostrations. The new website is designed to provide a more engaging user experience for hoteliers and enhance navigation.

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Amadeus and OACIS launch world's first 'pop up' check-in service so you can drop your bags off anywhere

For many travellers, the airline check-in process at an airport is one of the most time-intensive and frustrating parts of their journey. The strain on airports will continue to increase in the coming years with the Airports Council International (ACI) predicting that global passenger trafffic will grow 5.2% per annum until 2029*.

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Airbnb top hospitality newsmaker in Asia: Meltwater | ttgasia.com

Airbnb has the largest share of voice on both news and social media channels in Asia, trumping other hotels including legacy brands that have been in operation for much longer, a study by Meltwater shows. This data was uncovered by tracking the total mentions of brands online, including ASEAN's top five hotels, sharing economies such as like Airbnb and Homeaway, and Online Travel Agents (OTAs) like Expedia and Agoda.

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MGM Resorts Launches First Corporate Brand Campaign: 'Welcome to the Show'

MGM Resorts International, whose resort portfolio includes some of the world's most iconic hospitality brands, launched its first-ever corporate brand campaign this weekend, turning the spotlight on the incredible array of entertainment experiences that form the nexus across the company's 27 distinctive resort destinations. The integrated \"Welcome to the Show\" campaign illustrates MGM Resorts' expertise as the leading global entertainment company, showcasing the infusion of entertainment within every guest experience from award-winning live and theatrical performances to interactive dining, immersive nightlife, one-of-a-kind retail, extraordinary spa offerings and more.

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Travel Tripper named 2017 Search Engine Land Awards Nominee

Leading industry publication Search Engine Land recently named Travel Tripper as one of the final nominees for the upcoming 2017 Landy Awards, a prestigious program to recognize top agencies and marketers in the field of search marketing and optimization.

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EyeforTravel: Turn Insight into Profit by Driving Innovation in Travel Data

Data is the new oil of the information age. Organizations that can harness the power of data can enhance their customer experience, achieve a competitive advantage, improve conversion rates, segment more effectively, drive loyalty and develop unbeatable products.

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A digital social media strategy glossary for hoteliers | boutiquehotelnews.com

Online marketing in the hospitality sector has a lot of buzz words associated with it - Hannah Beraud-Hindi looks at what they mean in practice.

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Hoteliers Take Note as Social Entertainment Venues Innovate | hladvisors.com

Over the past several years our consultancy has been asked to explore social entertainment options that enhance a patron's experience whether at a resort, restaurant, casino, or mixed-use development. The trends of what's hot and innovative always ignites the discussion. The evolution of social entertainment involves an innovative mix of activities, culinary, and entertainment value differentiation in a marketplace that is rapidly changing through the innovative use of technology.

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The Definitive Guide to Hotel Marketing

We believe that the major changes in the hospitality industry and the constant evolution of digital marketing have created a demand for a truly definitive guide to hotel digital marketing, so we set out to create it in collaboration with WebCanada. This guide has sourced content from an elite group of experienced hospitality marketers from different areas of the hospitality industry around the world. We can truly say that this guide has been created for marketers by marketers who have 'been there, done that.' A must read for any hotel digital marketer.

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NewBook Set to Take Innovative Tech to Prestigious Events Hotel Tech Live and Independent Hotel Show

Hotel owners and management teams will be wowed by innovative, new technology from NewBook at two of the industry's leading events in the coming weeks. The expert team behind the feature packed software designed to integrate a host of seamless digital functions into the everyday running of hotels will be demonstrating why the technology has secured awards and a strong customer base at the prestigious Hotel Tech Live and Independent Hotel Show.

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How TripAdvisor and AirBnB Have Drastically Changed Hotels

It's no secret that tech-based hospitality platforms such as TripAdvisor and AirBnB are seeing great success, causing increasingly significant amounts of concern among the owners and operators of the world's largest hotel brands.

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IHG's avid hotels to Extend Company's Midscale Leadership

IHG (InterContinental Hotels Group) today revealed the name of its new high-quality midscale brand, avid hotels, alongside a brand logo and renderings of the hotel exterior, public space and guest rooms. First introduced to owners at the IHG Americas Conference in June, avid hotels is franchise ready beginning today, officially marking the start of licensing in the U.S. for this much-anticipated new brand.More than 150 owners have already expressed interest in the brand demonstrating the strong demand and great potential for avid hotels in this market segment. IHG expects the first avid hotels locations to begin construction in early 2018, and the first hotel is anticipated to open in early 2019.

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Digital Workplace App Beekeeper Launches Inline Translation Feature for Inclusive Collaboration

In an increasingly globalized world, organization-wide adoption of dynamic, integrative translation technology is mission-critical. The newest addition to Beekeeper's rapidly growing feature lineup, inline translation, brings next-level connectivity to diverse non-desk workforces. Available on both web and mobile versions of their award-winning digital workplace application, inline translation allows Beekeeper users to translate any post or comment into their preferred language with a simple click. The new feature supports 30 languages including Spanish, French, German, Chinese, Italian, and Arabic.

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Sonesta Announces Expansion Of Sonesta ES Suites With Addition Of 14 New Properties

Sonesta International Hotels Corporation is proud to announce the expected addition of 14 new hotels to the Sonesta ES Suites portfolio, emphatically marking the extended stay brand's fifth year of operation. Since its introduction in 2012, Sonesta ES Suites has grown to 42 hotels nationwide, delivering a surprisingly different take on an extended stay hotel in cities across the U.S.

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Red Roof Rewards Loyal Guests with an even Richer RediCard Rewards Program

Already the richest rewards program in the economy hotel industry, Red Roof's RediCard is taking its point-based rewards to new heights. Guests can now use their RediCard points to not only book free nights, but also to shop for gift cards from popular retailers like Amazon and Target or consumer products from Red Roof's online catalog, including Apple products, cameras, luggage, watches and more.

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Le Meridien Hotels & Resorts Brings Collaboration With Renowned Chinese Art Collective X+Q Art To Paris

Ahead of Maison & Objet Paris, Le Meridien Hotels & Resorts, part of Marriott International, Inc., today announced the brand's collaboration with Chinese art collective X+Q Art will extend to Paris. Founded by renowned artists Qu Guangci and Xiang Jing, X+Q Art will unveil its limited edition artwork inspired by the brand's Parisian heritage at the brand's flagship hotel: Le Meridien Etoile.

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Introducing \"Flavor by Loews Hotels\": A Culinary Experience Designed To Showcase Hyper-Local Flavor

Loews Hotels introduces Flavor by Loews Hotels, an innovative food and beverage experience serving up the best local flavor right within the four walls of the hotel. Rolling out nationally this year, Flavor by Loews Hotels is built on partnerships with artisan food & beverage vendors ranging from bakers to ice cream makers. The indigenous products are showcased on menus across the brand's portfolio, enabling guests to experience a taste of the destination without ever having to step off property. Loews Hotels is one of the first hotel brands to embrace local partnerships on a national scale, satisfying guests' desires to immerse themselves in the destinations -- bite-by-bite and sip-by-sip.

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Home2 Suites by Hilton Launches Road to Home200 Challenge

Home2 Suites by Hilton, part of Hilton's (NYSE: HLT) innovative All Suites category and one of the fastest growing brands in the portfolio, gears up for another significant and impressive milestone, expected before the end of 2017: the opening of its 200th property. To celebrate the momentous occasion, Home2 has invited hotel journalists to predict which pending location will be the 200th opened hotel in the \"Road to Home200\" Challenge.

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DoubleTree by Hilton Inspires a More Welcoming World Through New Your Warm Cookie Awaits Campaign

Nearly 100 years ago, Conrad Hilton shared his vision to fill the earth with the light and warmth of hospitality. DoubleTree by Hilton one of Hilton's (NYSE: HLT) 14 world-class brands brings to life that vision every day, starting with its signature, warm DoubleTree Cookie welcome.

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NAVIS Adds Two Powerhouse Technology Entrepreneurs to Advisory Board

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, is pleased to formally announce the addition of Tom Gonser, founder of DocuSign, and Sanjay Dholakia, former Chief Marketing Officer of Marketo to the company's new Advisory Board.

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Study finds 80 percent of travel managers today make mobility the biggest priority in corporate travel

Sabre Corporation (NASDAQ: SABR), the leading technology provider to the global travel industry, today unveiled findings from its 2017 Asia Pacific Corporate Traveller study. One key finding shows that 80 percent of travel managers now believe mobility to be the biggest priority in managing corporate travel; another underscore the rise of premium economy as a new corporate favourite class; a third finds companies trying to stay on top of corporate travellers who are increasingly deviating from their travel policy.

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Frasers Hospitality Meets Travellers' Needs with Revamped Loyalty Programme

In line with its commitment to constantly deliver exceptional services to its guests, Frasers Hospitality, a division of Frasers Centrepoint Limited, has relaunched its Fraser World loyalty programme to meet the evolving needs of today's traveller. The new lifestyle-focused loyalty programme includes the redemption of e-shopping vouchers.

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HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline

Preparing for the new EU General Data Protection Regulations (GDPR), a framework legislated by all EU member states with a required compliance date of May 25, 2018, Hospitality Financial and Technology Professionals (HFTP) has taken the initiative to develop hospitality-specific guidelines and a certification for a Hospitality Data Protection Officer (HDPO). The building of these resources is underway by a team of 23 experts, recruited by HFTP to comprise the HFTP Hospitality DPO task force. The task force chair Alvaro Hidalgo, managing partner with FIRSTLOGIC Consulting based in Spain, has outlined the objectives for the group in the months leading up to the May compliance deadline, detailed in the post on the HFTP Connect blog, \"HFTP Hospitality DPO Task Force Outlines Objectives as Industry Prepares for GDPR May 2018 Deadline.\"

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Intelity is Helping Hotels Meet Travelers' Mobile Demands

With the 2018 budget season quickly approaching, hoteliers need to evaluate their customers' needs today to identify which technologies will help them engage with guests of tomorrow. Those who are unaware of what their customers will be expecting/demanding in the coming year should reference Hospitality Technology's 2017 Customer Engagement Technology Study. According to the 6th annual report, 57% of hotel guests are expecting/demanding mobile check out (but only 24% of hotels provide it), 54% are expecting/demanding mobile check in (but its only available at 35% of hotels), and 45% of guests are expecting/demanding a mobile key be sent to their smartphones so they can bypass long lines at the front desk (but that service is only available in 16% of hotels).

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Study: 31 Percent Of Restaurateurs Use Digital Technologies A High Potential

The first study of the METRO Chair of Innovation takes a look behind the scenes of the hospitality sector and offers new insights on the use of technology in the restaurant industry in Germany, France, Italy and Spain. How do restaurants use digital solutions or why do they refrain from using them, what are their demands? And why is it worth to drive digitization in an industry that is still largely operating in the analogue world? Now we have the answers.

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IntercityHotel GmbH celebrates its 30th anniversary and concludes a cooperation agreement with its namesake in South America

This month sees IntercityHotel celebrate its 30th anniversary. The founding principle of operating hotels located in the immediate vicinity of major transport hubs has helped the chain to achieve considerable awareness and popularity, particularly in the German-speaking countries. IntercityHotel GmbH was set up by Deutsche Bahn in 1987 on the basis of a concept that had been jointly drawn up with Steigenberger Hotels AG. The latter has been the sole owner of IntercityHotel GmbH since 2004.

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Hotelchamp partners with TrustYou and offers review content to users

Today, TrustYou and Hotelchamp officially announce their partnership to help hotels improve the online guest experience. TrustYou's established Meta-Reviews service will complement Hotelchamp's solution. TrustYou is an expert in analyzing worldwide reviews, posts and surveys, and transforming these into Meta-Reviews to provide convenient summaries and scores for hotels. This will be combined with Hotelchamp's all-in-one direct booking platform to boost direct bookings and build stronger guest relationships.

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Phocuswright Announces the Battleground: The Americas Winners

The award winners of Phocuswright's Battleground: The Americas, Presented by Amadeus, held September 12, 2017 at the Plug and Play Center have been announced. 16 innovators took the stage to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group of early-stage startups.

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MediaConcepts clinches 2017 Outstanding Website WebAward for Meritus Hotels & Resorts

MediaConcepts, experienced provider of integrated digital solutions for the hospitality industry, was recognised for their outstanding achievement in the design and development of the Meritus Hotels & Resorts website which was recently conferred an Outstanding Website Award by WebAwards 2017.

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OpenKey Named Exclusive Mobile Key Provider For IBC Hospitality Technologies

Corporate hotel chains aren't the only ones imbuing their hospitality experiences with newly developed technologies. An exclusive technology partnership between OpenKey and IBC Hospitality Technologies is now enabling independent hotels worldwide to offer the in-demand mobile service to guests who prefer to bypass the front desk, go straight to their rooms upon arrival, and use their smartphones as room keys. The partnership is a win-win; OpenKey will grow its customer base by bringing its innovative mobile keyless entry services to IBC's independent hotel clients all over the world, and IBC will further enhance its technology portfolio by adding yet another cutting-edge, convenient and desirable mobile guest solution.

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A New Look for a Historic Chicago Hotel's Website

The Blackstone, a historic Chicago property, was looking to revive their online presence and communicate a luxurious experience through a new website. As a new addition to the Autograph Collection, they were in need of an online identity as unique and stunning as their hotel. The Blackstone teamed up with HEBS Digital to create a superior, revenue-driving website that showcases all of the exceptional features of this breathtaking property.

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Asia Pacific Destinations Dominate Travel on Airbnb Between June to August 2017

Hospitality is an intrinsic part of Asian cultures and it's no secret that travellers from around the world want to immerse themselves in these diverse communities, that's why, nine out of the top 16 trending destinations globally on Airbnb between June and August, were in Asia Pacific countries. China led the top three cities to visit.

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Kleindienst Group Launches The Floating Venice - the World's First Underwater Luxury Vessel Resort - in The World Islands, Dubai

Kleindienst Group today launches The Floating Venice, the world's first underwater luxury vessel resort at Cityscape Global. Valued at 2.5Bn AED (680m USD), The Floating Venice will be located in The World islands, 4km offshore from Dubai and will bring an authentic Venetian experience to the Middle East.

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15 Guest Satisfaction Survey Terms Demystified

The insights gained from Guest Satisfaction Surveys are invaluable for hoteliers to identify what guests like/dislike and why. By acting quickly and efficiently on this feedback, hotels can deliver service excellence, improve guest satisfaction and positively impact their online reputation.

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Coolest Hotels in the Wild: From Glass Pods in New Zealand to Luxury Tree Houses in Thailand | independent.co.uk

These days, a bed, clean sheets and a mini bar isn't enough to impress; modern travellers are searching for the most unique getaway, an experience that really kicks their trip up a gear. Glamping has gone from a niche way to spend a night in the woods to a multi-million pound industry, while Airbnb has opened the door to a range of quirky sleeping opportunities worldwide. And with the rise of the trend for unusual digs, a range of back-to-nature options has popped up. Here are eight of the best places to spend a night under the stars.

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California hotel will deliver 10-pound doughnut to your room | foxnews.com

Dough-nut disturb, because your wildest pastry fantasies are about to come true. Thanks to an objectively sweet promotion from the J.W. Marriott Desert Springs Resort & Spa in Palm Dessert, Calif., guests can now have a whopping 10-pound pink doughnut delivered straight to their door. As the main event of the hotel's new $219 Donut Disturb package, the hefty treat, which measures three feet wide by a foot high, will be wheeled straight to the room with a side of milkshakes when guests are ready for a serious sugar high.

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London Tourism Expects Further Investment And Promotion | tourism-review.com

It has become a tradition over the last four years: the mayor of London launching the autumn cultural season of the British capital in the presence of several hundred VIPs and the cream of the crop of London's cultural institutions. On the 31st of August, Sadiq Khan upheld this tradition during a soiree held at the Museum of Natural History, in Hintze Hall, where a gigantic blue whale skeleton was recently suspended from the ceiling. In the context of this pre-Brexit period, Sadiq Khan the successor to the flamboyant Boris Johnson the current Secretary of State for foreign and Commonwealth affairs of Theresa May's Conservative government spared no effort convincing patrons of London's appeal.

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Four Seasons Launches First Pop Down

With all eyes on Toronto during the city's annual film festival, Four Seasons Hotels and Resorts staged a surprise four-day experience highlighted by a one-night only celebration of artistry and imagination in the heart of the city.

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Choice Hotels Teams Up with the American Red Cross and Boys & Girls Clubs of America for Natural Disaster Recovery Efforts

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading hotel companies, is donating up to 1,250 free hotel nights to the American Red Cross and Boys & Girls Clubs of America to assist first responders, volunteers and families displaced by recent natural disasters including Hurricanes Harvey and Irma.

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12 hotels where animals are part of the package | cnn.com

Luxury bedding and hot tubs are all well and good, but when did you last check into a hotel with real creature comforts -- provided by real creatures? From herons to horses, several properties around the planet provide encounters with animals for their guests alongside the regular room service. Here are 12 of the best hotels with their own critters in residence.

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Why your next data hire should be a neural network

Although Artificial intelligences (AI) are a long way from truly emulating the human brain and replacing your data analysts, they are taking their first steps and should definitely be a part of your data team. This is the conclusion of EyeforTravel's new report into deep learning, which is free to download now.

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What Makes Your Guests The Promoters Of Your Brand?

Are your guests willing to recommend your hotel to a friend, family member or colleague? If yes, then you are probably on the right path. Net Promoter Score (NPS) is a powerful tool used by brands across industries to identify their happy clients (promoters) and the not-so-happy clients (detractors); those who would want their near and dear ones to visit your property based on their pleasant stay, and those who would not. Of course, the activity is beneficial for hotels as it brings forth the areas that need improvement and helps them better their services in future. Moreover, the more the number of promoters, the better it is for the hotel. However, one cannot run away from the fact that there would always be some detractors who would leave your property disgruntled and would not hesitate to leave a negative comment or a low rating for your hotel. The presence of these detractors can pull down the hotel's overall Net Promoter Score, and prove to be a dampener.

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Selecting the right Hotel Direct Distribution Solutions

As a Hotel Manager/Director, have you ever felt uncertain or slightly overwhelmed by the number of partners and tools you need to manage to properly market your hotel?

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What do guests want from a modern city hotel?

If you flip through your grandparents' old photo albums, you'll notice that their vacation pictures look very different to yours. While they may have captured the moment they sat down for a themed dinner in a hotel restaurant, your snapshots are more likely to show off your best food truck finds. It's just one of the many ways that travel and tourism have changed in recent decades. To keep up with those modern trends and preferences, hotels must identify new ways to keep guests checking in year after year.

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Twitter Can't Sell Your Products, But Here's How To Use It As An Effective Marketing Tool | forbes.comTwitter is rarely going to sell your products or services. But it is an unprecedented tool for selling. To understand why, you need to look at how selling works today. To succeed, you need to be visible, valuable, and connected. And that starts with conversations - you reaching out to key individuals to engage with them. Twitter is the ideal place to start conversations. I think of it as an ongoing conference, 365 days a year, 24 hours a day, where people talk about what's important to them. They're allowing you, in 140 characters or less, to start a conversation with them. And unlike with any other platform, you can reach just about anyone. Let's say you're in B2B (Business-to-Business) sales. With Twitter, you can reach out directly to a CEO whom you'd never be able to get on the phone. When you tweet them or respond to one of their tweets with your thoughts about what they shared, you get a chance to connect.

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Swiss-Belhotel International Partners With Gulf Air's Falconflyer Programme

Bahrain -- Swiss-Belhotel International has joined Gulf Air's FalconFlyer (loyalty / frequent flyer) programme awarding the national carrier's FalconFlyer members 200 miles for every night's stay at participating Swiss-Belhotel properties spread across 23 countries worldwide. The agreement is effective from September 1, 2017.

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AETHOS Examines the HR issues for Lodging Companies Considering the Cruise Sector

AETHOS Managing Director Thomas Mielke spearheads a profound look at the human resources staffing and skill set issues and challenges that are faced in the cruise sector. This is the first in a series of four articles focusing on human capital advisory in the cruise space.

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Lodging Interactive Launches End of Summer Website Sale

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its End of Summer website sale program. Through the program Lodging Interactive will credit full service customers for the cost of developing their new website, essentially providing customers with a free website.

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Skift Announces Final Line-Up of Speakers and Sessions for Skift Global Forum

Skift Inc., the largest travel industry intelligence and marketing platform, today announced the final list of confirmed speakers and sessions for its flagship event, Skift Global Forum. The annual conference, one of the most anticipated in the travel industry, will take place at Jazz at Lincoln Center's Frederick P. Rose Hall, Sept. 26-27, 2017.

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OpenTravel at the IATA NDC Hackathon 2017, Silicon Valley

OpenTravel Alliance (OpenTravel) attended and participated in the International Air Transport Association (IATA) New Distribution Capability (NDC) Hackathon from August 25-27, 2017 at the LinkedIn headquarters in Sunnyvale, California USA. The IATA NDC Hackathon hosted about 20 participating teams, and consisted of a 28-hour coding experience, on-site workshops and access to industry mentors. Sandy Angel, specifications manager at OpenTravel, served as a mentor to the participating hackers.

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ALICE Announces Acquisition of GoConcierge

ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today the acquisition of GoConcierge, a leading concierge software platform.

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INTEREL secures 10m growth capital to fuel expansion of its Internet of Things (IoT) solutions for the hospitality industry

Paris, 7th September 2017 - Jolt Capital SAS, an independent and growing private equity firm, regulated by the Autorite des Marches Financiers (AMF), has announced the investment of 10 million in INTEREL, a leading provider of IoT solutions for the hospitality industry.

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U.S. Domestic Travel And Road Trips On The Rise

According to MMGY Global's 2017 Portrait of American Travelers, domestic vacations now make up 85 percent of total American vacations; and during the past 12 months, 13.9 million more vacations were taken within the U.S. compared to internationally. The rising preference for domestic destinations has also resulted in the increasing popularity of road trips.

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How travel brands are using deep learning to get ahead

The report, which is free to download now, examines the role that deep learning can play in travel and finds that far from being a futuristic concept, the machine learning technique is already creating real-world return on investment for travel brands.

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Maestro PMS Integrates with Listrak Digital Marketing to Increase Bookings, Guest Loyalty

Markham, Ontario Maestro PMS announced it completed integration with the Listrak hospitality data platform.

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For the 4th Time, Milestone, Inc. Appears on the Inc. 5000 list, Ranking No. 4180 with Three-Year Sales Growth of 64%

Inc. magazine today ranked Milestone, Inc. number 4,180 on its 36th annual Inc. 5000, the most prestigious ranking of the nation's fastest-growing private companies. The list represents a unique look at the most successful companies within the American economy's most dynamic segment its independent small and midsized businesses. Companies such as Microsoft, Dell, Domino's Pizza, Pandora, Timberland, LinkedIn, Yelp, Zillow, and many other well-known names gained their first national exposure as honorees of the Inc. 5000.

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The Marriott family American Dream: From \"Hot Shoppes\" to hotels - cnn.com

\"What do you think we should do?\" It's a question that has guided hotel heir Bill Marriott Jr. as he led his family's business, Marriott International Inc., for half a century. Marriott's most valuable lesson on leadership came on a December evening in 1954 during a brief chat with President Dwight Eisenhower. The President was visiting the Marriott family farm and trying to decide whether to venture out hunting on a cold day. \"He looked at me and he said 'What do you think we should do, Bill?' Marriott recalls \"'I just said 'Wow.' I said, 'It's cold out there, let's stay inside.'\" It was a simple query, but carried a lesson that Marriot has never forgotten.

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Can deep learning change travel and tourism?

Travel could be one of the main beneficiaries of rapid advances in Artificial Intelligence (AI) learning techniques as struggles to utilise huge amounts of data in order to understand complex human behaviours. Key to this is deep learning according to the report, which is free to download now. This a method where neural networks organised in hierarchical layers evaluate data sets. Deep learning deliberately aims to emulate the way that human and animal brains interpret information and consequently is making huge strides.

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SiteMinder partners with PriceTravel Holding and Despegar, says it is committed to Latin America's hotels

Four months since announcing Chile's RQ Grupo Hotelero as its 26,000th customer, the global hotel industry's leading cloud platform, SiteMinder, today reveals it is more committed than ever to supporting the burgeoning tourism industries across Latin America. The company has partnered with PriceTravel Holding and Despegar, two of the top online travel agencies within the region, to provide local hotels greater visibility within international source markets.

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Dusit International opens new Global Sales Office in India

Dusit International, one of Thailand's foremost hotel and property development companies, has opened a new Global Sales Office (GSO) in Mumbai, India, to promote Dusit Hotels & Resorts to the country's vast and fast-growing outbound travel market.

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Forbes Names Marriott International One of the World's Most Innovative Companies

Marriott International, Inc., was recently named to the Forbes 2017 World's Most Innovative Companieslist, joining the ranks of Tesla, Amazon and Netflix. Forbes' proprietary evaluation ranks companies according to their \"innovation premium\" or the difference between their market capitalization and the net present value of cash flows from existing businesses (based on a proprietary algorithm from Credit Suisse HOLT). Marriott ranked #19 of 100 and is the only hotel company in the Top 20.

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Marriott International Activates NBA Partnership Across Four Continents

Marriott International, the world's leading lodging company, is continuing its relationship with the National Basketball Association (NBA) to serve as the official sponsor of several marquee events, including the NBA China Games 2017, the NBA Mexico City Games 2017, the NBA London Game 2018, and the NBA All-Star Game 2018 in Los Angeles.

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Can Saudi Arabia Build a Popular Tourist Destination?

Tourism in the Middle East has long been dominated by the high-end resorts in Dubai, Egypt and Jordan yet they could soon have a new challenger in their midst. Saudi Arabia is turning its attention to tourism and entertainment as it seeks to not only reposition its economy but also meet a pent-up demand for greater leisure options within its own population.

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How Hospitality Brands Can Win With Millennial Parents Through Conscious Capitalism - forbes.com

Where they were once mostly indebted students living with their parents, many millennials today have spouses, families and, collectively as a cohort, hundreds of billions of dollars in spending power. Millennials also place strong emphasis on travel, so it's no surprise that they're using their hard-earned dollars to take their families on once-in-a-lifetime vacations. I recently had the opportunity to visit the Atlantis resort in Paradise Island and interview both the president, Howard Karawan, and CMO, Lauren Snyder, about their new philanthropic project and how they are shaping the culture and re-imaging their brand for the modern traveler.

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Facebook & Instagram help put African tourism on the social media map

Attending the Annual World Tourism Conference in Rwanda, Facebook (www.Facebook.com) and Instagram representatives were in Kigali this week (28-31 August) to discuss and explore ways in which social media can be used to effectively drive tourism growth across the Continent. Showcasing how both platforms can be used as a tool to creatively help change the narrative of Africa as a tourist destination, the team also took part in a live panel discussion exploring the 'Evolution of Online Travel and Lifestyle Tourism: Leveraging Africa's Diversity'.The event, developed by the Rwanda Development Board, the Corporate Council on Africa (CCA) and the Africa Travel Association (ATA), saw government officials, tourism ministers, tourism boards and business professionals from across the world and the Continent descend onto the capital.Showcasing how tourism operators and agencies can leverage Instagram, Facebook Live and Facebook 360, the Facebook and Instagram team discussed how new technologies can be used to create a seamless experience for both the tourist and the operator; from immersive travel experiences to entice potential customers, to using WhatsApp and Facebook Messenger to allow tourism companies to build customer service channels and communicate with customers prior to booking, during their trip and on their return home.Commenting on Facebook's involvement in the World Tourism Conference Akua Gyekye, Public Policy Manager for Africa at Facebook said: \"Social platforms offer tourism agencies and companies in Rwanda and across the Continent, wonderful opportunities to put their countries firmly on the map. We're excited to share ideas about how Instagram and Facebook can help Africa share its rich culture and beautiful landscapes with the world, and connect with the tourists of today and the future an effort we're proud to support.\"Ahead of the conference, Facebook undertook a number of training sessions including partnering with the ATA and Rwanda Development, the local business council, to train 100 tourism focused SMBs in how to use Facebook platforms to promote, engage with communities, and grow their businesses.

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August

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5 Reasons You Can't Miss EyeforTravel North America in Las Vegas this Year

On October 19, EyeforTravel will kick off its 19th annual North American summit the only travel conference in America that guarantees you will walk away with actionable insights & take-aways.

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New Cendyn Report: Personalizing the Guest Experience

Hotels and their amenities are designed to provide guests with a truly unique experience, and your hospitality marketing should do the same. With the advancement of Hotel CRM and digital technology, it is now possible to create meaningful interactions throughout the entire guest journey, starting at pre-arrival and continuing post-stay through the loyalty loop. The key to success is simple: know your guest so you can anticipate their preferences and desires. Hotels who personalize their communications to plan, guide and nurture their guests' experiences are able to turn those guests into loyal brand supporters and advocates. With value and experience at the center of their campaigns, these hotels are able to break away from discount-driven marketing.When it comes to personalizing their communications and implementing one-to-one marketing, many hoteliers are not sure where to start. At first glance the process can seem intimidating, but with the right guidance and tools, you can implement one-to-one marketing with confidence and ease.

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Vizergy Digital Marketing System Technology Stack Selected for Case Study by Nation's Fastest Growing Data Centers

Peak 10, the industry leader in IT infrastructure and security, highlights Vizergy's successful partnership in new case study. Vizergy provides stability, reliability and security to hospitality clients by combining proven digital marketing strategies, best-in-class marketing tools and their proprietary, cloud-based marketing system, hosted and supported by Peak 10, one of the nation's most advance data centers.

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Frasers Hospitality Unveils Refreshed Modena by Fraser Brand

Frasers Hospitality, a division of Frasers Centrepoint Limited, is enhancing and refreshing its Modena by Fraser serviced residence brand as part of its commitment to meeting the evolving needs of travellers through continuous innovation.

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HSMAI Celebrates Adreana Bailey and Jane Pearsall as Hotel Sales Professionals of the Year

The Hospitality Sales and Marketing Association International (HSMAI), which is celebrating 90 years of fueling sales, is pleased to announce the HSMAI Hotel Sales Professional of the Year Award recipients. Adreana Bailey, National Sales Manager, Hilton DFW Lakes, will be recognized as the Hotel Sales Professional of the Year in the On-property category. Jane Pearsall, Senior Manager of Worldwide Sales, Global Business Travel, Best Western Hotels & Resorts, has been selected as the Above-property Hotel Sales Professional of the Year Award recipient. Pearsall and Bailey will be honored with the awardswhich are in their inaugural yearon September 6, 2017 at HSMAI's 90th Anniversary Celebration Dinner at Lansdowne Resort & Spa in Leesburg, Virginia.

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ALICE Raises $26 Million Series B Funding from Expedia, Inc.

New York, NY, August 30, 2017 ALICE, an operations platform that empowers hotels to deliver a better guest experience through consistently excellent service, announced today it has secured $26 million in Series B funding from Expedia, Inc. (NASDAQ: EXPE), the world's largest online travel company. The completed investment makes Expedia a majority shareholder in ALICE and deepens the commercial cooperation between the two companies that was originally established with an equity investment in 2015. ALICE intends to use the funds further the mission of delivering the very best technology and customer service in the industry. This round brings ALICE's total funding to $39 million.

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8 Steps to Transform the On-Property Guest Experience

Optimizing on-property guest experience is increasingly important. In fact, it frequently sits at the top of priorities for most hoteliers. Today, StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, released a new guide titled, The 8 Steps to Transform Your Hotel's On-Property Guest Experience.

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ITB Berlin - Springboard for South American start-ups

The perfect way to achieve success: with the 'Travelups! Startup Challenge' on 31 October 2017 at the Feria Internacional de Turismo de America Latina (FIT) in Buenos Aires, Argentina's start-up community will be recognising South American travel industry start-ups. The winner will receive a comprehensive exhibitor package for the eTravel World at ITB Berlin 2018. The Travel Technology segment at the World's Leading Travel Trade Show gives start-ups access to the global market and a chance to showcase their innovations to professionals from around the world.

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Expedia's Loss Is Uber's Gain

In any other industry, the sudden departure of two of its leaders in the space of 18 months might suggest something about the health of the sector. But online travel with plenty of growth still ahead is also one of the most fascinating and rapidly changing e-commerce sectors. Technology and innovation continue to remake our marketplace.

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Amsterdam-based Hotelchamp raises 4M in total seed funding

Hotelchamp, a marketing and sales platform that helps hoteliers drive more direct bookings on their websites, today announces an additional 2.25M raise in seed funding. Hotelchamp previously raised 1.75M in seed funding, bringing the total seed funding for the Amsterdam-based tech company to 4 million.

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Why everyone in travel is getting excited about tours and activities

From the big online travel players, to airlines, to hotels, to a host of start-ups, tours and activities are seeing huge interest and investment according to EyeforTravel's report, which is free to download now. This is because advances in technology and platforms have opened up the market and all of the aforementioned players are eyeing the area as a major growth opportunity.

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HFTP Announces Re-branded Annual Convention Formal Event, HFTP's Annual Tribute to Success

Hospitality Financial and Technology Professionals (HFTP) is making some key updates to its Friday evening event at its upcoming Annual Convention, an event the association has produced since 1952. The event, which offers essential educational and networking opportunities for hospitality finance and technology professionals, will feature a reformatted formal dinner program. Now called \"HFTP's Annual Tribute to Success,\" the celebration will focus on recognizing the association and its outstanding members beginning at 6:30 p.m. on Friday, October 27, 2017.

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Infographic: The Review Of Social Customer Service

The summer is in full swing, and to brighten your mood further here is our recently published Review of Social Customer Service infographic. The infographic is the result of polling over 50 participants from the Conversocial Community on their internal social operation and their future priorities.

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The decline of the Western tourist | chicagotribune.com

Tis the season to go to Ibiza. Or Bali. Or Miami, or maybe just pack the car, round up the kids, and go to a nearby beach. August is, after all, vacation month in much of the Western world and is also vital to the bottom line of the global travel industry, one of the most unheralded economic engines in our world today.

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As Major Brands Rush to Re-Create Boutique Experience, Some Hotels Still Prefer to Go Big

With the millennial generation holding an increasingly substantial amount of influence in the hospitality industry, many of the world's largest hotel brands have become all too aware of the average young person's desire for individualized travel experiences. As a result, companies like Marriott and Hilton have begun to create new brands within their brands that are aimed at re-creating the experience one would find at a boutique hotel, replicating signature boutique touches like local aesthetics, individualized attention, and a heavy emphasis on all the latest innovations in tech.

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Comfort Hotel Brand Asks America \"What's Your Waffle?\"

In celebration of National Waffle Day, Comfort Inn and Comfort Suiteshotels are asking breakfast lovers to raise their voices, and their forks, to help pick a new waffle flavor to be served at complimentary breakfasts at select Comfort brand hotels.

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Deutsche Hospitality launches a WeChat presence in China

This month has seen Deutsche Hospitality open up an account with WeChat in China. WeChat is one of the country's leading mobile communication platforms and is used on a daily basis by more than 900 million smart phone owners. The app provides instant messaging and social media functions alongside numerous other services such as mobile payment.

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Tours and activities market powering ahead

The report, which is free to download now, finds that tours and activities providers are experiencing growth rates of between 9% and 30% as the sector benefits from a growing proportion of the consumer's spending power, inward investment, and increasing connectivity. This likely makes it the fastest growing sector in the travel industry.

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Why Managing your Hotel's Digital Assets Saves Time and Money

According to Accenture Interactive, 50% of companies have more digital content that they can effectively manage. Hotel groups are not immune, and if they don't get control of their assets, it's going to cost a lot of time and money. Digital Asset Management (DAM) technology offers solutions for industries across the board, the travel and hospitality industry is no different. In fact, in an industry where digital assets are so necessary, it is important that hotel groups understand what value a DAM solution can offer. Utilizing this technology will help you to effectively organize, access, share and store your digital assets.A common issue with digital assets in the hospitality industry (photos, videos, virtual tours, marketing material etc.) is that they are difficult to keep up-to-date for each person that is granted access to them. For example, a hotelier may have their property's images stored on their computer and, at the same time, someone else at a corporate level may have access to different, smaller or outdated images on their computer. A DAM solution enables hotel groups to control all of their digital assets from one central location that is accessible from anywhere 24/7. This allows for collaboration while ensuring consistency for each user as the most up-to-date assets will always be what they are accessing.Another benefit of DAM technology is that it allows approved users like tour operators, PR partners, marketing companies and other internal/external stakeholders to view, select and get the asset(s). This integration ensures that the content you have displayed across the web (even on brand.com site) is consistent, accurate and fresh.DAM systems save time and money. Fifty three percent of companies spend more time on operational details of managing content (Accenture Interactive.) Rather than multiple departments and locations uploading the same content into their own computer systems (as many call silos,) the content should be uploaded one time into a central Digital Asset Management repository. Stakeholders who need and want the content will access the system and find streamlined file search and retrieval. This allows users to more efficiently find what they are looking for and eliminates the cost of recreating lost or misplaced assets.Visual content is perhaps the most important factor when it comes to travel planning. As this content continues to become essential to travelers' booking decisions, it is now imperative that hotels find ways to effectively manage their assets. DAM technology gives hotel groups an avenue to organize all of their conten t and simplifies the process of accessing, sharing and distributing it.

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Small Luxury Hotels Of The World Announces New Hotels of August 2017

Small Luxury Hotels of the World is delighted to welcome five new independently-minded hotels this August in Iceland, Greece, Croatia, Tallinn, New York State and Taiwan. Offering everything from historic UNESCO heritage and quintessential US grandeur to modern marine-side luxe and a new ski destination, these hotels offer a snapshot of the diversity of the SLH portfolio around the world.

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UNWTO Launches Travel.Enjoy.Respect' Campaign

In the framework of the International Year on Sustainable Tourism for Development, 2017, the World Tourism Organization (UNWTO) is launching a consumer-oriented campaign aimed at raising awareness of the value and contribution that sustainable tourism can make towards development. The 'Travel.Enjoy.Respect' campaign wants to engage tourists in making the sector a catalyst for positive change.

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TrustYou Appoints Alex Tan As New Senior Director Enterprise Sales To Continue Industry Growth in APAC

TrustYou, the world's largest guest feedback platform, continues to expand its international influence in the area of hospitality by naming Alex Tan the new Senior Director Enterprise Sales for the Asia-Pacific region. Alex recently joined the company's Singapore team, with the goal of overseeing and managing all operations in the area of APAC and amplifying TrustYou's market presence and product portfolio.

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Softscribe Inc. Names Top 10 Quotes from Industry Leaders at Hotel Data Conference 2017

BENTONVILLE, AR Softscribe Inc., a leading hotel tech PR firm, attended the 9th annual Hotel Data Conference (HDC) earlier this month in Nashville, TN with a group of its best-in-class clients. Smith Travel Research hosted 623 attendees at the Omni Nashville for a 3-day deep dive into forecasting and data insights for the global hospitality industry.

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Wyndham Reveals Executive Team for Post-Spin Hotel Company

Wyndham Worldwide revealed executive leadership appointments for the new, publicly traded pure-play hotel company to be created by the 2018 spin-off from Wyndham Worldwide.

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Why IHG's New Midscale Hotel Brand Doesn't Have a Name

InterContinental Hotels Group recently announced plans to roll out its 13th hotel brand, which stands to be a value-driven midscale offering. The company, however, did not give its newest brand a name, not yet anyway.

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Growing Team: NAVIS Expands Executive Team to Amplify Product and Service Innovations

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced that Jeff Schuett has joined the company as Chief Technology Officer and Vice President of Technology. NAVIS has also promoted Brise Carpenter to Vice President of Client Success, and Jeff Robertson to Vice President of Marketing. The newly formed management roster is another key indicator of the company's momentum and record revenue in the company's recently completed the fiscal year 2017.

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Join Us for a Webinar: How to Increase Customer Loyalty by Fully Integrating Guest Acquisition & Engagement

According to Phocuswright, 79 percent of bookings on hotel websites were made by travelers that belonged to a hotel loyalty program or guest recognition program. As the travel planning landscape evolves, the more relevant content you deliver to the website visitor and your current and future potential guests, the better the engagement and the higher the conversions and revenues.

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World's fastest-growing tourist destinations for 2017 | cnn.com

Don't be surprised if your favorite city feels a bit more crowded the next time you visit. The United Nations World Tourism Organization has released its latest UNWTO World Tourism Barometer and the flood of global travelers looking to journey beyond their borders is stronger than ever. Numbers indicate that destinations worldwide received 369 million international tourists (overnight visitors) in the first four months of 2017 -- a whopping 21 million more than in the same few months of 2016. Perhaps even more surprising are the report's figures highlighting the fastest-growing tourist destinations in 2017, based on international arrivals.

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AURA the Autonomous Service Delivery Robot

Millennium Hotels and Resorts introduces a new guest service associate, AURA the Relay Robot, South East Asia's first Front-of-House Autonomous Service Delivery Robot in the hotel industry at M Social Singapore.

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Marco Polo Hotels Introduces The Silk Road Iced Coffee

Following the successful introduction of the group's signature Earl Grape Iced Tea, Marco Polo Hotels will launch a new beverage across over 40 of its restaurants, bars and in-room dining menus on 1 September 2017. The Silk Road Iced Coffee will be available at the group's thirteen Marco Polo Hotels in China, Hong Kong and the Philippines as part of a series of signature beverages to reflect the brand's ethos, the spirit of discovery and travel.

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Benchmark Hotel Transform Recreation With New Trends... Hammocrafting anyone?

Take a hike or an electric bike. Go up a lazy river in a Hammocraft or strike a yoga pose on a paddle board. Make a splash with a waterbike on Arizona's largest lake. Glow Golf after dark. Howl with the wolves or take a rockin' ride & roll on a Zorb, the hottest new trend in adventurous play. With summer in full swing, Benchmark Resorts & Hotels and theGemstone Collection are celebrating life and living with the latest and most exciting recreation trends, spanning the Green Mountains of Vermont across the nation to The Rockies.

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Aloft Hotels Kicks Off 2017 Live at Aloft Hotels Tour Featuring Emerging Musicians

Music-lovers will once again be able to come together and enjoy stripped-down performances from the next big acts in music as Aloft Hotels announces the launch of its 2017 Live At Aloft Hotels Tour. With a focus on both established and emerging artists, the brand is also kicking off the 8th Annual Project: Aloft Star Competition, a global contest to identify and elevate tomorrow's hottest artists. The contest is launching in collaboration with Grammy-nominated, multiplatinum-selling musician, singer and songwriter, Gavin DeGraw as a mentor to this year's winner.

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How an Employee App Leads to Hilton Austria's Guests Feeling Right at Home

You don't become the leading hotel chain in the world without knowing how to create successful customer experiences. And successful customer experiences start with exceptional employee experiences, which often come down to one simple thinggreat internal communication. The sharing of knowledge among hospitality professionalsno matter their specific role or locationcan make or break a hotel's ability to cultivate a culture of engagement and innovation, all in the pursuit of making their guests feel at home. In that regard, Hilton Hotels & Resorts, with more than 550 hotels in 85 countries, is clearly doing something right, and that includes their ability to recognize that there's always room for improvement.

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What Hotels Think Millennial Travelers Want | cntraveler.com

Hotels have long been falling at the feet of millennialsthat tech-savvy, experience-driven, pleasure-seeking demographiccreating new brands and installing modern amenities entirely for a younger set of travelers. Fast and furious Wi-Fi? Check. Texting with the front desk? Using a smartphone to open the door? Buzzing lobby scene with craft cocktails and local artwork on the walls? Check, check, check. We get it.

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Element Hotels Launcges Clothing Exchange Pop-Ups In Celebration Of National Secondhand Wardrobe Day On August 25

Element Hotels, part of Marriott International, is proud to support National Secondhand Wardrobe Day on August 25, 2017 by introducing The Element Exchange, a series of secondhand clothing pop-ups. All of the brand's properties in North America will participate, using their public spaces to encourage hotel guests and local communities to swap, not shop, for their next item of clothing.

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The Important Attributes of Big Data to the Travel Industry | insidebigdata.com

By 2022, the global travel industry is expected to grow to ten percent of Global GDP or a yearly revenue of around $10 trillion. Travel is a massive industry that could become much more efficient when big data is completely implemented in each and every aspect of travel. The travel environment is no stranger to data. Each and every airline reservation, every hotel stay, rental care reservation creates data. However, now travelers are making trip arrangements on the web, posting reviews, ratings, blogs and the like on social networks that result to more but highly fragmented data.

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New Zealand's Natural Beauty Makes the Island Nation Ripe for Hospitality Industry Growth [Infographic]

In 2020, EVEN Hotel Auckland is slated to make its debut, marking the first time that the brandwhich was homegrown by InterContinental Hotels Group to focus specifically on a consumer shift toward holistic wellnesswill expand its reach outside of North America.

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Funding to Travel Startups Nearly Doubles Over 18 Months

The forthcoming Phocuswright report, The State of Travel Startups 2017, highlights the astonishing influx of funding into travel startups over the past year and a half. In the first decade that Phocuswright tracked funding (2005 through 2015), travel startups attracted US$33 billion in capital. From 2016 through 2Q17 a period of just 18 months travel startups raised $29 billion, nearly doubling the total amount raised since 2015 to $62 billion.

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Oakwood Worldwide Rewards Scholastic Achievement, Community Involvement with $39,000 in Scholarships to Associates' Children

Oakwood Worldwide, the global leader in furnished and serviced apartments, is pleased to award Howard F. Ruby scholarships to six dedicated and exemplary students for the 2017/2018 school year, which may be renewed annually for up to four years. The program, named after the company's founder, has awarded more than $168,500 in scholarships to children of Oakwood Worldwide associates.

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HFTP Announces 2017 CHAE of the Year Recipient Guus Martinus Heijmans, CHAE

Hospitality Financial and Technology Professionals (HFTP) will honor Guus Martinus Heijmans, CHAE as the 2017 Certified Hospitality Accountant Executive (CHAE) of the Year at its upcoming Annual Convention this October. The CHAE of the Year award honors the individual that scored the highest on the CHAE certification exam within a given year. HFTP's Annual Convention will be held from October 25-27, 2017 at the Omni Orlando Resort at Championsgate in Championsgate, Florida USA.

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New Analytics Product Helps Airbnb Hosts Compete with Hotels

Leading provider of vacation rental data AirDNA has released a cutting-edge market intelligence product to help professionalize the Airbnb host community. Market Minder displays key hospitality metrics for every Airbnb rental worldwide, enabling hosts to compete on the same level as hotel executives.

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Introducing AURA, the room service robot | cnn.com

What's your favorite hotel perk: Is it the swanky gym, the fluffy pillows, the opulent spa? Or maybe it's the simple but luxurious treat that is room service. After all, once you've ordered an indulgent breakfast in bed, it's hard to go back to making it yourself. One hotel in Singapore is taking room service to a new level thanks to AURA, the room service robot. AURA works in the M Social Hotel in Singapore -- a lifestyle hotel designed with the business-traveling millennial in mind.

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Hotels find alternatives to room service | usatoday.com

Traditional room service is becoming a service fewer travelers are demanding. Instead, they are looking to be able to order food the way they do at home. And hotels are responding by forming partnerships with food-delivery services such as Peapod and Grubhub. Hawthorn Suites by Wyndham late last year introduced Homemade @ Hawthorn, an in-room cooking program enabling guests to make easy meals. New York chef Hari Nayak and Top Chef competitor James Rigato have created an e-cookbook of recipes for the brand.

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Boutique & Lifestyle Lodging Association ( BLLA ) Launches Stay Boutique Leadership Conference in Los Angeles

Los Angeles This October, BLLA is disrupting the boutique space with the launch of the Stay Boutique Leadership Conference, replacing the association's annual Leadership Symposium. Designed to congregate the leaders and influencers in the community, the new conference will take the boutique and lifestyle sector to new heights, dissect the \"new boutique mindset\" and forecast ahead to what boutique means for 2018. Hotel pioneers, lifestyle authorities and hospitality innovators will gather at the UCLA Luskin Conference Center for this three-day event to educate the boutique community and network with the industry's most influential players.

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Rosewood Hotels & Resorts Announces Global Advertising Campaign

Rosewood Hotels & Resorts today announces the launch of a new global advertising campaign developed in partnership with Studio Dangin, a creative agency renowned for its collaborations with the world's most influential fashion, lifestyle, and fragrance brands, including Balenciaga, Balmain, Lancome, Prada, Alexander Wang, and Vera Wang. The new campaign reimagines Rosewood's A Sense of Place philosophy while simultaneously positioning the luxury hotel group as an innovator of global style with a growing presence in Europe and Asia.

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Comfort Brand Hotels Continue Category Dominance with Hotel Openings and Strongest Pipeline in History

The Comfort hotel brand is experiencing a record-setting pipeline while successfully executing on the brand's growth strategy to open one hotel per week in 2017. Developer interest in the brand remains strong due to the Comfort brand's appealing prototype, category-leading results, and the proven leadership in the upper midscale segment of Choice Hotels International, Inc. (NYSE: CHH).

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Marriott International Debuts First-Ever Campaign for New Category Marketing Approach

Marriott International announced a new strategic advertising approach to connect guests with its brands and associates. \"Golden Rule,\" the multi-dimensional campaign debuted today in the U.S., and will for the first time feature four of Marriott International's brands together: Courtyard by Marriott, Fairfield Inn & Suites, Four Points by Sheraton and SpringHill Suites.

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Where Hotels are Increasing & Decreasing Marketing Investments

The mission of HSMAI's Digital Marketing Council is to inspire success for HSMAI members and those they serve through the creation, curation and promotion of relevant knowledge in the digital marketing space.

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Tackling GDPR compliance before time runs out | mckinsey.com

Europe is on the brink of a sea change in its data-protection laws. In fact, when the General Data Protection Regulation (GDPR) takes effect on May 25, 2018, the effects will reverberate far beyond the continent itself. The GDPR goes further than harmonizing national data-protection laws across the European Union and simplifying compliance; it also expands the reach of EU data-protection regulation and introduces important new requirements. It seeks to ensure that personal data are protected against misuse and theft and to give European Union residents control over how data relating to them are being used. Any entity that is established in the European Union or that processes the personal data of EU residents in order to offer them goods or services or to monitor their behaviorwhether as customers, employees, or business partnerswill be affected. Any failure to comply with the regulation could incur severe reputational damage as well as financial penalties of up to 4 percent of annual worldwide revenues (see sidebar The GDPR: Key facts for a synopsis of the new rules).

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Hotel Las Americas Bolsters In-Room Security with ASSA ABLOY Hospitality's Elsafe SENTINEL II Safes

Stockholm August 16, 2017 Hotel Las Americas, a five star hotel located in Cartagena, Colombia, is further increasing onsite security with the installation of the Elsafe SENTINEL II in-room safes from ASSA ABLOY Hospitality in all 530 guestrooms at both Las Americas Casa de Playa and Las Americas Torre del Mar. Sitting on the shores of the Caribbean Sea, the hotel now offers guests an efficient and easily accessible in-room security option in addition to high-class amenities, leisure activities, onsite restaurants, a relaxing spa and state-of-the-art workout facility.

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TrustYou Accelerates Global Success With New Hotel Partnerships And Rapidly Growing Client Portfolio

TrustYou, the world's largest guest feedback platform, expands its client portfolio and reports successful new partnerships with numerous independent and chain hotels across the globe. Thereby, the platform reinforces its global market presence and continuous growth in the field of feedback management, guest communication, and review marketing.

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How Fixing Your Hotel's Lost & Found Process Can Drive Guest Loyalty

You're feeling rejuvenated on the tail end of a glorious island getaway, with the hotel quickly receding in your rearview mirror, when panic suddenly strikes. Shocked, you realize a pivotal personal item was left behind your carry-on backpack the one holding not only your half-devoured novel, but most importantly, your passport. With stress-induced clarity, you picture where it was left in the hotel room wardrobe next to the safe. Speeding back to the hotel, you call to notify the staff of your urgent loss. When you arrive to the reception desk, not only is your bag missing, but it seems the multiple staff you ask in desperation have no idea about your dilemma. Valuable time is wasted and your peaceful beach memories are flushed out by fear, angst, and confusion.

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Hotel Indigo Bali Seminyak Beach provides guests with the ability to book spa, activities and dining via the web, smart devices and guest in-room IPTV

Global hospitality management software company Xn protel Systems today announced it has implemented Reservation Assistant, a spa, dining and leisure management system, at the newly opened Hotel Indigo Bali Seminyak Beach in Bali. Providing end-to-end integration with the hotel's PMS and IPTV systems.

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TRACK RELEASES FIRST AI POWERED SECURE MESSAGING PLATFORM FOR HOMEAWAY AND AIRBNB

Cottage Grove, Minn.- In June, HomeAway announced that they would no longer pass along critical traveler contact information until a reservation is confirmed, creating concerns about the changing landscape of vacation rental listing sites. These changes by Homeaway have aligned them with the likes of Airbnb and traditional OTA's, creating increased concern and uncertainty for many vacation rental property managers and owners within the hospitality industry.

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TRACK Releases First AI Powered Secure Messaging Platform For Homeaway and Airbnb.

Cottage Grove, Minn.- In June, HomeAway announced that they would no longer pass along critical traveler contact information until a reservation is confirmed, creating concerns about the changing landscape of vacation rental listing sites. These changes by Homeaway have aligned them with the likes of Airbnb and traditional OTA's, creating increased concern and uncertainty for many vacation rental property managers and owners within the hospitality industry.

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7 Brands that should be on your radar

2017 is more than halfway through, and there are a few brands that TOPHOTELPROJECTS have their eye on that we think should be on your radar before the year is out. Check them out below!

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Puppy Overload: The London West Hollywood Welcomes Its New Bulldog Puppy Mascots

Just in time for National Dog Day on August 26th, The London West Hollywood at Beverly Hills is thrilled to welcome two adorable bulldog puppies as its new official mascots Winston & Churchill. Please let me know if there is an opportunity to feature The London's new mascots in your upcoming editorial!

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8 #Hoteltech Trends Disrupting Hospitality and Tourism | eventmanagerblog.com

Room service? There's an app for that. Consumer demands are changing and hoteltech is responding. Here we look at 8 hoteltech trends currently disrupting hospitality and tourism. For many years, the process of booking into a hotel and accessing its benefits during a stay has remained largely unchanged. Although room and resource booking have been largely electronic for some time, some booking applications are little more than a simple electronic diary. However, things are on the move. Keyless entry systems are being linked to booking systems and many of these features are becoming accessible by way of an API (Application Programming Interface), giving access to external agents. This type of access allows event planners to manage room blocks in full with event management & ticketing software.

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Red Roof Supports Industry Search Smarter Campaign And Launches Type Don't Click To Protect Travelers From Fake Booking Sites

In support of the industry-wide Search Smarter campaign to educate travelers on the dangers of fake booking websites, Red Roof is taking the lead to further protect consumers by launching its Type Don't Click campaign to ensure safe, authentic booking.

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Expedia reveals 10 busiest destinations for Labor Day 2017

Labor Day weekend is one of the busiest travel periods of the summer, spurring more air travel in 2016 than other midyear holidays such as Memorial Day and Independence Day.1 A recent Expedia survey2 confirmed that nearly 25 percent of Americans plan to get out of town for Labor Day this year. To help travelers get in one last summer getaway, Expedia today released data on the busiest destinations and where to go for a great deal.

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Hotelspeaker supports Derby Hotels Collection to respond to public reviews

Derby Hotels Collection has signed an agreement with Hotelspeaker to improve responses on all public online reviews published on Tripadvisor, Booking.com and Expedia, increasing its commitment with online reputation and customer satisfaction.

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With Hotel Operations Apps Increasingly in Demand, Facility for Hotels Stands Above the Rest

Technology will never replace the individual attention at the heart of hospitality, but many hotel operators have begun finding ways for tech to complement their business.

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Haute Hospitality: Uniform Collection MOMENTUM by Timo Weiland for Crowne Plaza Debuts at New York Fashion Week

It takes only seven seconds to make a first impression. Now, thanks to New York-based design team Timo Weiland, IHG and Crowne PlazaHotels & Resorts, guests will immediately see that the brand is challenging the industry status quo and delivering meaningful innovations that cater to the modern business traveler.

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Measured optimism the day-one theme at the 2017 Hotel Data Conference

NASHVILLE -- Performance indicators for the U.S. hotel industry remain strong, and there are no signs of a pending downturn even with the current climate of political and economic uncertainty, according to Thursday morning general session panelists at the sold-out 2017 Hotel Data Conference.Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel Data Conference sold out for the fourth consecutive year with a record 626 attendees. \"The industry continues to expand, albeit slowly,\" said Elizabeth Winkle, STR's chief strategy officer. \"We must remember that the smallest rate of growth is still growth.\" Winkle noted that 2017 was expected to be the year of supply growth and cited several key data points on the current state of the industry:

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PolyU Scholar Honoured with McCool Breakthrough Award for Advancing Hospitality and Tourism Education

Professor Kaye Chon, Dean, Chair Professor of the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) and Walter Kwok Foundation Professor in International Hospitality Management, was bestowed the 2017 McCool Breakthrough Award by the International Council of Hotel, Restaurant, and Institutional Education (I-CHRIE), the world's largest organisation of hospitality and tourism educators, for founding the Graduate Education and Graduate Student Research Conference in Hospitality and Tourism.

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How Can You Make the Most Out of Your Digital Marketing Plan in 2018?

You Can't Change That Which You Can't Measure

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Intelity's Enterprise App Now LIVE at Grupo Posadas Hotels

Orlando, Fla. -- Today Intelity announces that the enterprise app it developed for Grupo Posadas S.A.B. de C.V., the largest hotel operator in Mexico, is now LIVE at four brands: Live Aqua, Grand Fiesta / Fiesta Americana, Fiesta Inn, One Hotels, and Gamma Hoteles. Launch of the Fiesta Rewards app powered by Intelity will enable 141 properties to communicate with guests more effectively throughout their journey and provide them with direct-access to hotel services and information. In addition to providing easy access for booking stays, facilitating mobile check in and placing roomservice orders or service requests, the Fiesta Rewards app with enable members of its frequent traveler loyalty program (bearing the same name) to view their point balances and membership level.

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Associated Luxury Hotels International (ALHI) Hosts Insurance & Financial Leadership Exchange Conference

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization serving the Meetings & Incentive marketplace, held the 2017 ALHI Insurance & Financial Leadership Exchange (IFLE) from July 26-28, 2017. The conference, hosted at the stylish Loews Atlanta Hotelin the heart of Midtown Atlanta, brought together 20 senior-level meeting professionals and incentive specialists from the insurance and financial industries with 20 hotel executives. The event was co-hosted by Delta Air Lines and Loews Atlanta Hotel.

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NAVIS Introduces First-to-Market Solution to Recent Vacation Rental Listing Site Changes

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, this week revealed the first-to-market solution in response to the recent HomeAway changes that have created concern and uncertainty for many vacation rental owners and property managers.

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Expedia Announces Suite of Software and Technology Products for Hotel Partners

Seattle, Wash. -- Expedia Group, the world's largest online travel company, today officially announced Expedia Powered Technology, a toolkit of technology, marketing and data offerings designed to help hotel partners drive knowledge and efficiencies to grow their business. Originally introduced as a series of test-and-learns based on feedback from partners, the offerings have evolved into bespoke products for select strategic hotel partners, and reflect Expedia's increased focus on partner value beyond distribution.

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Radisson Blu Unveils the Art Of Weddings' Across India

Radisson Blu, the iconic hotel brand driven by innovation and design, launches 'The Art of Weddings', a campaign created exclusively for the India market. Building on the brand's global 'Something Blu, A Wedding of a Kind' concept, the initiative will run across all of India's 34 Radisson Blu hotels. Aimed at establishing the upper-upscale brand as the venue of choice for weddings and bridal related events, 'The Art of Weddings' is targeted at new age Indian couples and brings together the finest names in wedding services for a truly elegant, stylish and sophisticated wedding experience. Special privileges such as food and beverage discounts and a bonus of 25,000 Club CarlsonSM Gold Points, will be extended to all wedding bookings made at Radisson Blu hotels across India during the campaign period.

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How the hospitality industry will profit from the IoT | networkworld.com

Connecting the world changes everything. That's what businesses and consumers are learning as they embrace the Internet of Things (IoT) for everything from household garage door openers to smart-city applications that solve traffic congestion and reduce crime. But IoT is more significant than just adding connectivity to existing products or services. In fact, it is about changing the way products and services deliver value. In the process, products are becoming services, and services are becoming more intelligent.

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BENCHMARK's 2017 Food & Dining Trends: From Farmer Chefs to Sustainable Seafood, Millennials Drive Today's Culinary Trends

Chefs become farmers, eggs are more edible than ever, the drinks of the '20s roar again, onions appear in jams and desserts, while the demand for sustainable fish is rising like the tide. It's largely driven by Millennials with adventurous tastes, disposable income and a good bit of nostalgia for the foods they may have missed growing up.

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Introducing Business Analytics Transactional Extract and Voice Integration Workgroups at HTNG

HTNG has chartered two new workgroups: Business Analytics Transactional Extract Workgroup and Voice Interaction Framework Workgroup to solve emerging industry challenges.

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Marriott Hotels Announces The Shortlist For Its 2017 Testbed Programme

Marriott Hotels has announced the eight start-ups shortlisted for the 2017 edition of its European accelerator programme, TestBED. This year saw almost 150 start-ups from 24 different countries submitting their innovative solutions and technologies for consideration.

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U.S. News & World Report Reveals 2017-18 Best Travel Rewards Programs

U.S. News & World Report, publisher of Best Hotels, Best Cruise Lines and Best Vacations, today announced the 2017-18 Best Travel Rewards Programs. The annual rankings identify 26 hotel and airline loyalty programs with the most rewarding perks for everyday travelers. Marriott Rewards ranks No. 1 in Best Hotel Rewards Programs, while Alaska Airlines Mileage Plan holds on to the top spot in Best Airline Rewards Programs.

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OLS Hotels & Resorts consolidates digital marketing with Tambourine

OLS Hotels & Resorts, a leading hotel management firm, has selected Tambourine to handle website and digital marketing efforts for its portfolio properties. Tambourine has launched services to many of OLS's portfolio, which includes more than 17 hotels in eight states, nine of which are located throughout California.

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StayNTouch Presents an Insider's Look at How to Evaluate Your Hotel Tech Provider

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for the hospitality industry, today released a list of the 7 most important things hoteliers should evaluate in their current technology service providers or when going through the process of selecting a new one.

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Extended Stay America Offers \"Bleisure\" Travelers Exclusive Deals And Tips Via Extended Perks Loyalty Program

According to a recent study from the Global Business Travel Association, 37 percent of business travelers combined their work trips with vacation days in the past year. Extended Stay America hotels (ESA), the largest owner operated hotel chain in the U.S., is helping these \"bleisure\" travelers make the most of their time on the road with exclusive offers from the brand's no-strings-attached loyalty program, Extended Perks, and tips for maximizing free time.

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OTAs are fundamentally breaking guest communication and hotels accept it | loopon.com

While some hoteliers have started questioning the OTAs' role in the hospitality industry, many still see them as the golden path to higher occupancy and survival. Don't get us wrong, the OTAs are undoubtedly an important channel to attract first-time guests. But a newly booked first-time guest is at the point in a customer relationship where the hotelier simply cannot afford to just close her eyes and smile. Once that first-time booking is done, the OTA should have played out its role, and it should be time for you to start getting to know the guest and help her form new habits for the next booking. Missing the opportunity to maintain the dialogue with the guest implies that you prefer to fight for the guest on the OTAs' terms next time as well - instead of fighting on your own terms, focusing your efforts on better service and price. While the OTAs thrive from this guest disloyalty (with silent acceptance from many hoteliers), taking a closer look at the guest communication can help you alleviate most of the pains that come with growing OTA dominance.

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This Newly-Opened New York Boutique Hotel Uses Text Messaging to Create Relationships With Guests Before They Even Arrive On Property

Newly opened Life Hotel has selected ALICE's guest text messaging and staff technology to facilitate guest communication and power staff operations. ALICE, the hospitality industry's leading operations platform, connects every department in a hotel with one platform for all staff communication and guest requests.

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Lodging Interactive Launches Stay.Play.Explore Local Sites Inspiring Travelers to Live Like a Local

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its localized Stay.Play.Explore micro website services for hotels. Stay.Play.Explore provides hotels with fully curated local destination content and lifestyle activity based information for hotel guests.

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The ENTERTAINER launches new in-destination travel app

The ENTERTAINER, a leading provider of 'buy one get one free' offers, today announced the launch of its new B2B travel platform, 'ENTERTAINER go'. The launch of 'ENTERTAINER go' comes as part of the company's plans to broadly expand their travel offerings and ever-growing global footprint. Available in over 160 destinations worldwide, the App is the ultimate travel companion, accommodating a traveller's every need. It serves as a personalised travel guide, with offline features such as a trip planner, guidebook and maps.

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The Inviting Nature of Filipino Culture Attracts Visitors to Islands [Infographic]

A noticeable part of Filipino cultures involves treating all guests as welcome visitors, whether they are foreigners or not. While the Philippines is notable for its food and the stunning tropical scenery that travelers find there, experts say it is the hospitality of this island nation that is driving word of mouth and attracting newcomers to this corner of the world.

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Alibaba Group And Marriott International Announce Innovative Joint Venture To Redefine Travel Experience

Alibaba Group Holding Ltd. (\"Alibaba\") (NYSE: BABA) and Marriott International, Inc. (\"Marriott International\") (NASDAQ: MAR) today announced the establishment of a joint venture to redefine the travel experience for the hundreds of millions of Chinese consumers traveling abroad and domestically every year.

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BEER WE GO! Four Points Best Brews Around the World Brew Off Kicks Off International Beer Day

BETHESDA, Md. --

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Shaquille O'Neal Takes on David Cordish at Live! Casino & Hotel

HANOVER, Md. -- In a real-life \"David vs Goliath\" battle at Live! Casino & Hotel, NBA Hall of Famer and 4-time NBA Champion Shaquille O'Neal took on David Cordish, Chairman of The Cordish Companies, in a head to head free-throw competition. The Megastar vs Mogul fight ended in a tie, when both made their sudden death shots after draining three of six throws.

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Special Report: What GDPR changes mean and how to stay compliant | travelweekly.co.uk

The EU's General Data Protection Regulation (GDPR) comes into force in May 2018, drastically changing the rules about how businesses hold and use customer data. We've teamed up with Abta and Travlaw to put together a guide on what the changes mean and the action businesses need to take now to make sure they are compliant. Amie Keeley reports

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Wyndham is Latest Hotel Brand to Spin Off Its Timeshare Business

Wyndham Worldwide is splitting its hotel business into two separate, publicly-traded companies: the first being Wyndham Hotel Group, a pure-play hotel company, and the second being Wyndham Vacation Ownership, a publicly-traded timeshare company that will join with the Wyndham Destination Network, which includes RCI, continuing to rank as the world's largest timeshare exchange company.

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Japan's futuristic airport hotel lets you rent tiny pods for power naps | businessinsider.com

There aren't many frills at the Nine Hours hotel, but when you're only staying for a nap or a layover between flights, soft sheets and a dark space are pretty much all you need. Nine Hours is a Japanese chain of pod hotels started in 2009, with each chain designed to accommodate people for between one and nine hours depending on their needs.

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Are Preferred Suppliers a Thing of the Past?

It's common understanding that corporate managed travel programs require the use of preferred suppliers. After all, isn't that the purpose of corporate-supplier negotiations to obtain special rates for the corporation, and guaranteed business for the supplier? But in reality, the consistent use of preferred suppliers is likely lower than we think. A recent Phocuswright survey of 2,300 U.S. business travelers found that fewer than half of those governed by a corporate travel policy always use preferred suppliers for car rental, air or hotel. And only about one third said they usually adhere to policy when choosing a supplier.

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Nine technology trends shaping tomorrow's travel industry

Sabre Corporation, the leading technology provider to the global travel industry, has released its latest technology forecast, Sabre Labs' 2017 Radar Report. The report evaluates nine key technologies with an outsized impact on the travel landscape, looking at what's happening today and what to expect for tomorrow.

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Hotels Versus OTAs: Who Is Winning Over Millennial Travelers? | forbes.com

The American Hotel & Lodging Association recently unveiled a new campaign designed to spread awareness about the dangers of booking a hotel through a third party. The campaign is a thinly veiled shot at online travel agencies (OTAs) and metasearch engines, which have evolved from hotel partners into bona fide competitors. Despite hoteliers' efforts to wrest back control of the transaction, OTAs are favored by Millennial travelers who would rather have one easy booking option than countless loyalty memberships.

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Coming to America: Chinese Travelers to the U.S. Continues to Grow [Infographic]

Every year, the number of Chinese tourists traveling the globe increases significantly, making them the largest group of travelers in the world. Now, thanks in part to a recent agreement between the U.S. and China to extend visas for short-term business travelers, tourists and students, the U.S. could see an increase in Chinese travelers in the near future.

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STR: Chicago, Orlando, D.C. are top meeting planner locations

Chicago, Orlando and Washington, D.C. are the top North American markets in the meeting planners' consideration set, according to STR's 2017 DestinationMAP (Meeting Assessment Program).DestinationMAP is a comprehensive study of meeting planners and the meetings market in North America. Now in its 17th edition, the report surveys meeting planners' preferences and their perceptions of 40 North American markets.Following Chicago (67%), Orlando (67%) and Washington, D.C. (66%), the most common destinations that meeting planners have used or would consider using are San Diego(64%) and Las Vegas (62%). \"Sixty-seven percent of planners listed Chicago and Orlando in their destination consideration set, and both markets were particularly popular in what we define as the large meetings segment (1,000+ attendees),\" said Chris Klauda, STR's director, destination research. \"Planners indicated that a safe environment was overwhelmingly the top consideration when selecting a meeting site, followed by a clean and attractive location, and other logistical considerations.\"Other key findings from the 2017 DestinationMAP include:

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HFTP Announces Advisory Council for its Second Annual HITEC Amsterdam in April 2018

Hospitality Financial and Technology Professionals (HFTP), the only organization producing nonprofit hospitality events at an international level, including the world's largest Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce the advisory council for its second annual HITEC Amsterdam. The next HITEC Amsterdam will take place from April 1113, 2018 at the RAI Convention Centre in Amsterdam, The Netherlands.

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WoodSpring Hotels Finalizes Brand Repositioning

WoodSpring Hotels, the nation's fastest-growing value extended-stay hotel company, today announced that it has begun the final process of its previously announced brand repositioning, with 171 hotels having completed the process and an additional 15 properties in the final stages.

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Pegasus Solutions Completes Infrastructure Upgrade

Pegasus Solutions today announces the completion of its data center migration, improving the performance, reliability and security of its reservation and distribution systems that hoteliers rely upon worldwide. The company migrated its customer data to a new technology in December 2016 without one incident of unscheduled downtime, and completed follow-on cleanup procedures earlier this year.

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Why Dubai Hotel Owners Must Innovate to Stand Out in Crowded Market

With the number of new rooms in Dubai slated to exceed 120,000 by 2019, hotel owners and operators in the city must become increasingly innovative to stand out in one of the world's most crowded hospitality markets.

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Elite Hospitality Group Showcases Impressive Improvements In Operations And Review Scores Using TrustYou's Feedback Platform

TrustYou, the world's largest guest feedback platform, helps hotels and accommodation to influence the guest experience by analyzing, managing and generating a large number of online reviews. TrustYou and Elite Hospitality Group collaborate since 2014 to improve the guest satisfaction level and implement a comprehensive guest feedback management plan. As a result, Elite Hospitality Group has reported a significant increase in scores and online presence, plus a notable improvement in operations and overall reputation. As one of the key accomplishments, the hotel group managed to increase the number of Google reviews by an impressive 878%, from only 51 reviews in 2014 to 499 in 2016.

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Last minute offers unpopular and desktop still preferred booking device, analysis finds | travolution.com

Travellers booking online are not so fond of last minute offers and still prefer to book on desktop rather than mobile, according to a study by a US analytics firm. ContentSquare also found that online travel websites are more likely to get bookings on Sundays, on which they have a 5% higher average conversion rate. The study, based on 75 million sessions recorded in 2016 from 12 search website in the online travel sector, found that users typically start searching for summer holiday destinations in January and winter holiday destinations in September. Analysts found that last minute offers are not so popular and customers prefer organising trips ahead of time.

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IHG reveals insight into the world's most exquisite seasonal dishes

IHG, (InterContinental Hotels Group), today announces that InterContinental Hotels & Resorts, the world's largest luxury hotel brand, has created a new global Culinary Calendar, designed to be a snapshot of five-star seasonal dishes for food and travel enthusiasts around the world.The new seasonal map showcases world-class dining experiences available to guests throughout the year, in every corner of the globe. From unique dining destinations to signature dishes created by an enviable roster of renowned chefs, the Culinary Calendar illustrates the brand's unwavering commitment to offering the best seasonal and local cuisines; a practice which over seven decades, has seen InterContinental Hotels & Resorts establish itself as the ideal getaway for luxury leisure and business travellers with a discerning palate. Plating up 81 million meals annually, it takes a team of highly skilled and dedicated chefs to maintain InterContinental Hotels & Resorts' luxury dining legacy. With several Michelin-starred restaurants across the portfolio and a team of internationally acclaimed chefs, including Gordon Ramsay, Theo Randall, Jason Atherton, Alain Ducasse, and Martha Ortiz, who is soon to join the team, the brand remains at the forefront of luxury travel and dining. Featured in the new Culinary Calendar and leading the growing food trend to offer versatile and innovative seafood-inspired menus, InterContinental Santiago's signature Seafood Ceviche served in Autumn, perfectly demonstrates the 'ocean-to-plate concept' with its octopus, shrimp and squid, caught and served on the same day. Adding to the culturally authentic dining experience, the ceviche is paired with a traditional Pisco Sour cocktail, a recipe that originated in the region. Across the Pacific Ocean to Japan, the Winter menu at InterContinental-ANA Tokyo offers guests Tokyo's highest grade Blowfish Sashimi, one of the country's most exclusive seafood delicacies sourced from the famed Tsukiji Market. For lovers of lobster, InterContinental Amstel Amsterdam is the place to visit in Spring, with the famous and locally sourced, Blue Lobster served alongside InterContinental's classic Old Fashioned Worldly Classic Cocktail.

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onefinestay becomes global leader in luxury private rentals

AccorHotels announced today the grouping of Travel Keys, Squarebreak and onefinestay with the intention to integrate the three companies under the onefinestay brand before the end of the year.

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StayNTouch Reveals 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! [CHECKLIST]

A new checklist has been launched by StayNTouch, to help hoteliers make the right choice when investing in a new hotel solution. The checklist, titled, 7 Questions to Ask Every Hotel Technology Provider Before You Say YES! was developed to enable lodging companies of all sizes to make better decisions as they consider moving to a new property management system or other hotel solution.

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How Two Famous Art Collectors Founded a Growing Luxury Hotel Brand

Laura Lee Brown and Steve Wilson were long known to many as contemporary art collectors and hard-working conservationists, deeply committed to bringing art to the public through innovative programs that were a part of daily life.

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InnDependent InnCentives Enhancing its Loyalty Program for Global Travelers

Phoenix -- InnDependent InnCentives has recently enhanced its patent-pending loyalty program to now be available for consumers at IVHTravel (www.ivhtravel.com) with far-reaching rewards. IVHTravel, powered by IBC Hospitality Technologies, is an OTA designed specifically for travelers wanting a variety of global rewards in addition to booking a wide range of accommodations worldwide. In addition to redeeming accrued loyalty points for free nights at more than 1.1 million destinations across the globe, members of the InnDependent InnCentives loyalty club can now use their credits to purchase eGift cards redeemable at restaurants and retailers globally.

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PolyU Study Finds Profound Changes in Chinese Visitor Profiles and Behaviour after Visa Liberalisation

The relaxation of visa regulations for mainland Chinese tourists visiting Hong Kong has dramatically increased the number of arrivals, almost completely changed the tourists' profiles and altered what they do once in the city, according to Ph.D. graduate Dr Anyu Liu and Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published article the researchers highlight the extent of changes to visitor behaviour and satisfaction, and note that other countries wanting to adjust their visa regulations to exploit the huge potential of the Chinese tourism market should consider the Hong Kong example and plan ahead.

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Report: Digitisation of the travel and hospitality industry - Countering Indirect Competition

Management consultancy PACE Dimensions today releases the first of three reports alerting incumbent businesses to significant change in the travel and hospitality industry.Over the next 10 years the biggest competitive challenges in travel and hospitality will not come from other airlines, travel, hotel or leisure companies, but from indirect competition.These indirect competitors are \"new market makers\" who aggregate global demand and leverage market power to capture revenue and profit from incumbent players. The challe ngers include online retailers (Expedia, Priceline), media companies (Google, Trivago, Kayak), hotel and lodging companies (Airbnb) and food delivery services (Deliveroo, Grubhub).The first report analyses the key drivers of digital disruption and changing customer expectations with insights from leading travel, hospitality and technology companies.Tim Davis, founding partner at PACE Dimensions highlights the need for incumbent businesses to pay attention:\"Digital technology is enabling new business models and ways of working. Existing brands urgently need to examine their businesses end to end and reinvent themselves in order to compete successfully in the future. Those that execute well and move with speed can leverage their existing strengths and scale and transform their businesses for the next phases of growth. Those that don't will struggle to survive over time.\"Two further reports are due to be released this autumn. These will focus on the leading strategies for success for incumbent businesses and the means to overcome barriers to change.Full report available at: https://pacedimensions.com/research/whitepapers/digitisation-travel-hospitality-industry-imperative-change/

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Associated Luxury Hotels International (ALHI) Adds Four New Member Hotels to Boost Its Convention Portfolio

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its worldwide portfolio and \"ALHI Convention Collection\" with the recent addition of four new member hotels. This includes: the new InterContinental Washington D.C. The Wharf, slated to open in October 2017 on the beautiful Potomac River in Washington, D.C.; the grand and completely refurbished Omni Shoreham Hotel, offering 834 rooms in Washington, D.C.; the 1,059-room Omni Atlanta Hotel at CNN Center, the only AAA Four-Diamond convention hotel in downtown Atlanta; and the luxurious new 612-room Omni Louisville Hotel, opening in spring 2018 in downtown Louisville, Kentucky. The announcement was made by ALHI's Chief Sales Officer Mark Sergot.

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Phocuswright Battleground: 16 of Travel's Most Innovative Companies Compete in One-Day Event

Phocuswright Innovation PlatformBattleground: The AmericasSeptember 12, 2017The Plug and Play CenterSunnyvale, CA

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HEBS Digital Wins Best of Show Summit Creative Award for the LUMA Hotel Times Square Website

HEBS Digital announces it was awarded \"Best of Show,\" the Summit Creative Awards' highest distinction, in the Tourism Website category for its design of the LUMA Hotel Times Square website. The Summit Creative Awards recognizes outstanding advertising and digital work by agencies across the globe.

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Minor Hotels partner with CRM leader, Cendyn

Cendyn, the leading CRM and sales platform in the hospitality industry, has been selected as the partner of choice for Minor Hotels, a diverse spectrum of hotel chains and brands connected to the needs and desires of today's global travelers.Cendyn was selected by Minor Hotels to help drive loyalty and improve engagement with their guests to deliver the right communication, to the right guest, at the right time. Using unrivalled connectivity to third party vendors, reporting and analytics, Cendyn will provide all five brands in the Minor Hotels group with true intelligence of every guest, across all their hotels, no matter what channel they came through.Eric Cartwright, Director Loyalty & Partnerships, Minor Hotels, commented, \"We are delighted to begin our relationship with Cendyn. As a CRM leader, Cendyn embodies what Minor Hotels feels to be a like-minded partner. While we grow beyond our current state, following our roadmap of expansion, we need to future-proof our customer platforms to allow us the ability to immediately recognize our valued, repeat guests as well as our first-time guests in a manner that augments our existing DISCOVERY loyalty program, by delivering insights on each individual so that we can drive loyalty through service delivery, analytics, and timely communication. As we expand, this platform will enable us to easily add functionality and service to our growing portfolio, without the need to rethink platforms.\"Cendyn will implement a guest intelligence solution utilizing data collected from multiple sources to provide a true, single profile of each guest. This visibility will enable every brand in the group to gain a clear understanding about the history and preferences of each guest in real time, regardless of how they booked.\"We are honored to be partnering with the prestigious Minor Hotels group. One thing that resonates with Minor Hotels is their drive to put the guest first in everything they do.\" said Charles Deyo, CEO & President of Cendyn. \"Using Cendyn's fully integrated eInsight CRM solution will allow each of their five brands to harness their data to better understand their guests and improve how they engage and drive loyalty with them. Year on year, Cendyn's eInsight CRM customers continue to see increased brand loyalty from their guests which has led to significant return on investment for each of our clients. We look forward to seeing such growth with the Minor Hotels group.\"Using data to pave the way in how hoteliers communicate with their guests has revolutionized how they can learn more about their guests' interactions, drive direct bookings, maintain brand presence with their most valuable guests and stay competitive in their market. Cendyn's CRM and Loyalty Suite enables hoteliers to keep their guests at the forefront of what they do, and concentrate on providing exceptional, personalized customer service at all times.

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Urban Creation Implements ASSA ABLOY Hospitality Mobile Access and Locking Solutions at its New Stylish Student Accommodations

Bristol, UK-based property developer, Urban Creation, has successfully implemented the ASSA ABLOY Hospitality Mobile Access solution at two of its new student accommodation sites. The Manor House and Charlotte's Rise, historic buildings converted by Urban Creation into stylish student residences, are now offering secure and convenient access through ASSA ABLOY Hospitality Mobile Access and VingCard Signature RFID door locks, allowing tenants to gain entry to their rooms and suites with a quick swipe of their mobile device.

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HotelTap Workplace Cloud Communication Tool Now Available as Mobile App

Today owners and operators of limited-service hotels with 50+ rooms are communicating with staff and responding to guest requests faster and easier than ever before now that the HotelTap \"digital log book in the cloud\" is available as a Mobile App for Apple and Android devices, as well as Amazon tablets. HotelTap replaces notebooks, paper tickets, sticky notes, internal emails, spreadsheets, text messages and radios for recording and responding to guest requests, performing and tracking maintenance tasks, and resolving customer complaints. The new HotelTap mobile app is designed to share information via push notification between those who \"need to know,\" from department to department, employee to manager, and manager to owner.

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Hilton Garden Inn: Brand Refresh Caters to Evolving Needs of Today's Modern Traveler

Hilton Garden Inn, the award-winning, global upscale brand from Hilton (NYSE:HLT) with roots dating back more than 25 years, today unveiled a comprehensive brand refresh designed to ensure each guest's stay is the best it can be - building on its commitment to anticipating and catering to the evolving needs of today's modern traveler.

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trivago now provides hoteliers with access to its travel demand data and over 5 billion room rates

trivago has now made over 5 billion room rates visible to hoteliers around the world. With its new Rate Insights feature, trivago grants hoteliers access to an unbiased and comprehensive set of data on traveler demand and competitor prices, enabling them to compare room rates from over 250 booking sites as well as official hotel websites on a single dashboard. Through Rate Insights, which is part of the complete metasearch marketing solution trivago Hotel Manager PRO, trivago is empowering hoteliers to establish competitive pricing strategies.

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HFTP and OpenTravel Announce Newest Partnership in Systems Standards Horizon

The nonprofit groups, Hospitality Financial and Technology Professionals (HFTP) and Open Travel Alliance (OpenTravel) have announced a partnership to accelerate the support of travel industry distribution standards, as well as the creation and adoption of hospitality technology standards across the entire spectrum of the global consumer travel experience. Of top priority to both organizations are mobile standards for use within the industry, which are first on the work list.

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The Human Live Chat Revolution for Hotels is About to Begin and It's a Good Thing

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, predicts that the way hotels engage with consumers online is about to change and that hoteliers can expects total disruption ahead. Online consumer engagement disruption is a good thing for hoteliers who want to increase their website direct bookings and minimize their OTA contributions.

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How to Make the Hotel Experience Special with James Gardiner | By Mihaela Lica Butler

Since March 2017, James Gardiner is the General Manager of Joining the Hyatt Place London Heathrow Airport, and he is already making a difference. Airport hotels have the reputation of catering more to business travelers, and this is the vision behind the seven brand new high-tech meeting rooms planned for the hotel in the immediate future. These set the hotel apart from similar venues in the area, but the service is also a priority.

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Watch your waste: The problem with airline food and packaging | cnn.com

Every day, Emirates' airline catering facility prepares 180,000 meals to service its more than 400 daily flights around the globe. The Emirates facility is one of the world's biggest airline food factories, but there are similar operations across the world. The scale of inflight catering is astonishing -- as is its waste problem. Half-eaten meals, tossed beers, empty plastic water bottles, napkins, discarded packaging -- look around a cabin at the end of any flight and you can get a sense of the waste on a small scale. And the big picture? According to the International Air Transport Association, airlines produced 5.2 million tons of waste last year, and will produce over 10 million tons annually by 2030.

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Mobile Behavior of the Modern Traveler

Technology and social media have changed the expectations for travel. Not only are people looking to spend time on their mobile while traveling, but they also seek a simple, smart and hassle-free experience. Here are some interesting statistics about the modern traveler and their mobile behavior.

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New York hotels: the next wave of micro hotels - curbed.com

Micro hotels aren't exactly a new trend, but the formatitty bitty rooms that are good for sleeping and not much elseis constantly evolving, with a new breed of tiny lodgings emphasizing good design and plush perks as a way of luring travelers. And in the next few months, New York City will see an influx of these, as established brands seek to open new propertiessee Pod Hotels, which launches its first Williamsburg outpost this yearand emerging ones get a foothold in the city. Here's what you can expect from this next wave of micro hotels in NYC.

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Here's Why You Should Not Miss the Skift Global Forum in NYC

The Skift Global Forum in NYC is one of the most anticipated events of the year for travel and hospitality professionals and time is running out for those who want to plan a business trip to attend.

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Alex Cabaas, Benchmark CEO, Tedxwilmington Talk Presentation on Memorable Service

Alex Cabaas, chief executive officer of BENCHMARK, a global hospitality company, joined respected leaders and innovators from the hospitality industry around the world in TEDx talks at TEDxWilmingtonSalon last month in Wilmington, Delaware. Cabaas' talk theme was \"The Bar is So Low - The Unfortunate and Fortunate Realities of Memorable Service\". His TEDx Talk video, which highlighted customer service challenges and extraordinary customer service opportunities, has just been released on YouTube and is provided here.

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Strength in Global Economy Means Higher Travel Pricing in 2018

According to the 2018 Global Travel Forecast, travel prices are expected to rise sharply in the coming year, reaching nearly 4 percent increases in some sectors. Released today, the fourth annual forecast, by the GBTA Foundation in partnership with Carlson Wagonlit Travel, and with the support of the Carlson Family Foundation, shows global airfares are expected to rise 3.5 percent in 2018; hotel prices are expected to be 3.7 percent higher; and ground transportation such as taxis, trains and buses are expected to rise only 0.6 percent significantly less than the 3 percent inflation forecast for 2018.

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Associated Luxury Hotels International (ALHI) Hosts Launch Party in London to Celebrate the Recent Opening of its First Global Sales Office in Europe

Associated Luxury Hotels International (ALHI), the world's leading independent Global Sales Organization serving the Meetings & Incentive marketplace, held a festive and chic launch party on July 10, 2017 to celebrate the recent opening of its first Global Sales office in Europe (in London). Conducted at Central London's stylish Courthouse Hotel Shoreditch, a distinguished member of ALHI's worldwide portfolio, the event was attended by more than 75 meeting professionals, association executives, incentive specialists and business executives. Held at the luxurious hotel's Sky Terrace Bar, the event was hosted by ALHI's Chief Sales Officer Mark Sergot; Vice President, U.K. and Europe Mark Gorgon; and Executive Director of Global Sales Peter Groom. Also in attendance were representatives of 15 of ALHI's prestigious member hotels and resorts. In addition to ALHI, the event was co-hosted by Global DMC Partners, Kempinski Hotels, Courthouse Hotel Shoreditch, Virgin Atlantic and Norwegian Cruise Line.

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Travel Industry Must Overcome Economic and Political Disruption to Harness Future Growth

The travel industry must be better prepared for economic and political disruption if it is to make the most of future economic growth, a new report from A.T. Kearney outlines today. Whilst the sharing economy, virtual reality and the Internet of Things are all improving the traveler experience, international geo-political, social and economic developments are disrupting and polarizing the world as we know it, limiting the industry's potential for future prosperity unless companies act now the report says.

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Good Nite Inn Deploys RoomChecker At Redlands Location

qMetrix Group and Good Nite Inn are pleased to announce that Good Nite Inn has deployed RoomCheckera at its Redlands, California, location. Good Nite Inn has been using the mobile solution in its hotels since 2015.

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Cendyn joins the Cloud Security Alliance

Cendyn, the leading customer relationship management (CRM) platform in the hospitality industry, has today announced they have joined the Cloud Security Alliance (CSA). This membership with the CSA reinforces Cendyn's long-standing commitment and heritage with cloud and data security across all its products.

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Marriott Traveler Publishes Series of Road Trip Guides

The Via Less Traveled: Wind Your Way Through Italy's Jaw-Dropping Hill Towns. Knock Your Great Smoky Mountains Family Road Trip Outta the Park. Road Tripping Montana and Wyoming's National Parks on a Budget.

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ALICE Continues Its Growth with Announcement of New Senior Sales Executive for the Southeast Region

New York, NY -- ALICE, the operations platform powering the world's best hotels, welcomes hotel technology sales veteran Adam Fractenberg as Senior Sales Executive for the Southeast region.

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Chef Walter Staib Named the Recipient of the Historic Hotels of America 2017 Historian of the Year Award

Chef Walter Staib has been named the recipient of the Historic Hotels of America 2017 Historian of the Year Award. Chef Staib will be honored with this distinguished award on September 28, 2017 at the Historic Hotels Awards of Excellence Ceremony & Gala at The Omni Homestead Resort (1766) in Hot Springs, Virginia.

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Washington Marriott Wardman Park Provides Amnesty for Return of Lost Hotel Memorabilia No Questions Asked!

Celebrating its centennial next year, the Washington Marriott Wardman Park has been host to many political meetings, glamorous weddings, esteemed social galas and important moments in American history. Since opening in 1918, memories have been made here and perhaps, a hotel guest or two has taken a memento a little souvenir, a hand towel here, a teaspoon or teacup there, all with personal sentimental value. Over the past hundred years, that can add up to a considerable amount of pieces walking out the door.

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StayNTouch Releases Eye-Opening Infographic: Keeping Up With Hotel Guest Expectations

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring infographic yet - titled Keeping Up With Hotel Guest Expectations. This infographic lays out the trend lines and data points that tell a story about the changing dynamics of guest expectations and how technology has become an essential tool in today's hotel market.

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NH Digital Transformation Day 2017, face time with the Executive Committee

The Group is offering a unique opportunity launching a global call to digitalisation or technology-based companies with solutions ready to be implemented into the hospitality industry The aim of the initiative is to identify solutions that contribute to improving the guest experience, driving revenue growth or enhancing the Group's productivity The companies selected will be given the chance to exclusively present their products or services to the chief decision-makers at one of the world's largest hospitality groups The initiative is part of the Group's strategy for accelerating its digital evolution, having profoundly transformed its systems and infrastructure in recent years NH Hotel Group has launched NH Digital Transformation Day, an original initiative under which any company with a digital or technology proposals with solutions applicable to the hospitality industry will be offered the chance to showcase, without filters, their product or service credentials before the multinational's highest executive management. To this end, the Company has issued a global call to which enterprises whose solutions are ready for implementation and applicable to the hotel sector can respond. The Company is particularly interested in the following areas of application: improving the guest experience, driving revenue growth or boosting the Groups productivity. Of all the proposals received, a maximum of 25 companies will be selected and given the chance to make their pitches in 15 minutes to the Company's highest decision-making body. NH's Executive Committee is made up of senior executives with expertise in a range of areas such as resource management, hotel operations, finance, revenue management, sales and marketing, among others. From today, and until 4 August, any technology or digital company, regardless of its size, whether it is a start-up or a major multinational, can send NH Hotel Group its proposal, describing its solution and the associated benefits and costs. The initiative is part of the NH Hotel Group's strategy for accelerating its transformation, a process that is giving the Company a unique and cross-cutting vision of the business, generating process efficiencies along its entire value chain, making the most of the economies of scale to be unlocked at a company of its size and improving the guest experience. \"We have overhauled our systems and currently boast a 100% integrated digital platform that is enabling us to adopt and adapt any technological development of importance to our business far more efficiently and speedily than before\" said Rufino Perez, Chief Operating Officer & Executive Managing Director of Resources NH Hotel Group. The challenge which is currently facing NH Hotel Group is to be able to make smart and nimble choices when selecting and implementing the solutions that will enable it to reinforce its sector leadership. The vertiginous speed at which digital formats and technological innovation are advancing has prompted the Company to create NH Digital Transformation Day, an event at which its top executives and finest technology experts will have the chance to assess the most innovative solutions of interest to the Company directly with their creators, without intermediaries. By launching this debut edition of this initiative, the Group hopes to deliver two goals: on the one hand, to learn about new products and services of interest to the Company; on the other, to send the message to the international technology community that once again NH Hotel Group is open to innovative projects and solutions with the potential to positively impact the business and its guest relations. From 15 July until 4 August, interested companies can send in their proposals, in English or in Spanish, to the following dedicated e-mail address: digitaltransformationday@nh-hotels.com(link sends e-mail) TERMS AND CONDITIONSTo be eligible to have the opportunity to present your product or service: Prepare a one page description* of your product or service, explaining in detail the benefits and costs Send the document written in English or Spanish before August 4th 2017 to: digitaltransformationday@nh-hotels.com(link sends e-mail) No matter your companys size if you a have a promising and developed project. Keep in mind that this initiative is not an incubator for projects or ideas. The technological / digital solution must be already developed, applicable to the hospitality industry and ready to implement Products / services not implemented in hotel competitors will be positively valued 25 companies will be selected and will be able to make their presentation face to face for 15 minutes to the Executive Committee of NH Hotel Group in October 2017 * The application will be limited to a single page document written in English or Spanish with Times New Roman Font (minimum size 11 points and single spacing) with an extension of no more than 4,000 characters (with spaces). Links to vides or photos of the solutions will be accepted as complementary documentation, although such links must be included on the application page, not as the object of the application. The page must describe the solution, its benefits for the company and implementation costs. Applications that do not meet these conditions will not be attended. Participation in this process is not a contract in any case, nor a commitment to purchase by NH Hotel Group.

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Sam 2.0: Travel-Intelligent Chatbot Delivers New Live Chat, Expertise & Services to Travelers

 Last July at GBTA clients of FCM met Sam, a travel-intelligent \"chatbot\" with the expertise of a skilled consultant that delivers invaluable assistance to business travelers' fingertips in the form of an app. One year later, Sam has matured; now Sam 2.0 is available in an android version and to clients of multiple Flight Centre Travel Group brands in the USA, including Corporate Traveler and Campus Travel. Originally launched within the FCM 360 suite of products, Sam, short for \"Smart Assistant for Mobile,\" is available at all times: pre-, during, and post-trip. Later next month, for the first time ever, a live chat integration will be launched within the app, enabling clients to speak with an agent in seconds. Additional enhancements to the updated app that will assist travelers before, during and after the trip include:

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Video Playlist of Phocuswright Europe Amsterdam 2017

In total there are 37 videos.

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Travel Marketing Super Heroes Wanted: Entries Welcome for 2017 HSMAI Adrian Awards

The Hospitality Sales and Marketing Association International (HSMAI) is now accepting entries for its 2017Adrian Awards, celebrating excellence in travel marketing. Now in their 61st year, the Adrian Awards recognize hospitality brands and agencies for creativity and innovation in advertising, digital marketing, and public relations. Winners of the 2017 Adrian Awards will be honored at the HSMAI Adrian Awards Gala on February 20, 2018 at the New York Marriott Marquis.

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Wyndham Strengthens Midscale Bench with Acquisition of AmericInn

Further cementing its long-standing position as a leader in the midscale hotel segment, Wyndham Hotel Group the hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally today announced plans to acquire the Minnesota-based AmericInn hotel brand and its management company, Three Rivers Hospitality, from Northcott Hospitality for $170 million. AmericInn's portfolio consists of 200 primarily franchised hotels with approximately 11,600 rooms in 21 states, predominately in the Midwestern U.S., Ohio Valley, and Mountain states including Minnesota, Wisconsin, Iowa, Michigan, and North Dakota. The brand's U.S. pipeline consists of 23 hotels. Committed to its asset-light strategy, Wyndham Hotel Group will explore options to divest the owned portfolio, which consists of 10 hotels.The deal, subject to regulatory and government approval and the satisfaction of other customary closing conditions, will bolster Wyndham Hotel Group's existing collection of more than 1,500 midscale hotels while also significantly increasing its footprint in the Midwest. Upon closing, Wyndham's family of brands will expand to 20 iconic names. \"AmericInn's unwavering dedication to first-rate quality and service, proven by its consistently high ratings and guest satisfaction scores, grows our North American system in the heartland where we see great opportunity for continued growth,\" said Geoff Ballotti, Wyndham Hotel Group's president and chief executive officer. \"AmericInn's guest-centric culture aligns perfectly with our values, making it a fantastic tuck-in brand for us. And with the global middle class expected to more than double in the next 10 years, we know investing in the midscale segment allows us to offer great experiences and value at price points that travelers need and where they want to be.\" \"By joining a renowned company with more hotels globally than any other, our AmericInn brand and our owners have the unique opportunity to leverage Wyndham's tremendous distribution and sales and marketing capabilities, taking the brand to the next level,\" said Paul Kirwin, president and chief executive officer for Northcott Hospitality. \"For our guests, this move gives them access to some of the most amazing and attainable travel experiences around the world through Wyndham's unrivaled loyalty program, Wyndham Rewards.\" AmericInn is the latest addition to Wyndham Hotel Group's growing portfolio of brands following last month's launch of The Trademark Hotel Collection, a new concept for upper-midscale-and-above independent hotels. Late last year, the company acquired Fen Hotels and its Dazzler Hotels and Esplendor Boutique lifestyle brands, significantly expanding its presence and management business in Latin America.

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Deluxe room, Earth view: What a luxury space hotel looks like - qz.com

Much has been made about how (very, very rich) space tourists will travel to their off-the-beaten path destination, but where will they stay once they do? A luxury boutique hotel, of course. A team of Massachusetts Institute of Technology students have won a NASA competition to design commercially viable accommodations for low-Earth orbitthe first 180-2,000 kilometers (100-1,200 miles) above the planet. NASA tasked participants to come up with something that could one day also be used by travelers to Mars.

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Everyone In Hotels Talks About Experience But What Does It Even Mean? - forbes.com

Richard Millard, chairman and chief executive of U.S. hotel owner Trust Hospitality, is not afraid to be provocative. We're told all the time that experience is the holy grail for hospitality, he said. But what does that even mean? It was a question his fellow speakers at Bisnow's Big Hotel Reception in London answered in their own unique ways, including design, staff, on-site gyms vs. local yoga classes vs. cheeseburgers, understanding your local city and how to turn an underground bank vault into one of London's coolest hotel concepts.

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U.S. hotels bank on loyalty programs in push for direct booking - reuters.com

Hotel loyalty programs have helped U.S. chains such as Hyatt, Hilton and Marriott score more bookings on their own websites, luring customers from online travel agents that had seen commissions balloon to an estimated $3.5 billion a year. Grabbing a bigger piece of the reservations pie has become a priority for chains trying to limit the flow of commission dollars to companies like Expedia Inc and Priceline Group Inc.

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Top tips for suppliers looking to sell to more hotels

Every supplier, regardless of their product, knows that the only way their business will grow is to get more visibility by their clients, in this case, hotels. But how exactly do you get your product seen in a market that is already heavily saturated with your competitors? Well, TOPHOTELNEWS knows a few ways that you can get ahead of the rest and get your product or service procured by the biggest and independent hotels alike. Here are a few of our top tips for getting noticed!

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[Infographic] Writing Text Messages to Promote Your Business

With the great data that's been all over the Internet about how 90% of all text messages are read within the first three minutes of receiving, trying it for your business wouldn't hurt. Studies show that only 17% of recipients consider SMS from companies to be intrusive, so why not take the plunge?

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Local Measure Helps Canada's Group Germain Hotels Double Guest Interaction, Personalize Service, And Cut Response Rates During Stays

Social Intelligence provider Local Measure has helped one of Canada's premier luxury hotel groups double guest interaction during their stays on property and cut response times by more than 80% in less than six months, through the company's proprietary social intelligence platform.

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Vienna House concludes joint venture with Absolute Hotel Services Group

The Austrian hotel group Vienna House and the Thai hotel management company Absolute Hotel Services Group (AHS) have established a joint venture with the purpose of opening new hotels of their respective brands on the European and Asian markets. Both groups have similarly positioned hotels offering a casual and relaxed style, contemporary zeitgeist, and the culture and hospitality of their respective countries of origin. AHS manages 22 hotels in Asia, twelve of them under the award-winning brand U Hotels & Resorts. A further 13 U Hotels & Resorts are set to open soon. Vienna House's Asian office in Bangkok, with the full support of AHS, will oversee the growth of the Vienna House brand in Asia. The plan is to complete two to three projects a year with a focus on city and resort hotels. The European office in Vienna will oversee the expansion of the brand U Hotels & Resorts in Central Europe. The focus here will be on opening additional urban resort hotels. The joint venture between AHS and Vienna House was made possible by the recently announced shareholder change at Vienna House. The parent company of both hotel companies is BTS Group Holdings, one of Thailand's largest publicly listed companies. \"The companies complement each other perfectly,\" explains Rupert Simoner, CEO of Vienna House. \"We have the same guest-oriented philosophy and stand for the respective strengths of our cultures. We also share the same values, follow similar growth objectives and are moving at the same pace. It's actually a lot of fun!\" says Simoner, describing the Asia-Europe connection. The first talks are already being held about projects in Bangkok and in Vietnam. Vienna House expects to conclude the first transaction this year. Jonathan Wigley, CEO of AHS, adds: \"I can't imagine a better partner than Vienna House for the expansion of U Hotels & Resorts on the European market. Both companies share the same enormous passion for the hotel business as well as a deep understanding of what it is all about: guest satisfaction and authentic hospitality. That's just what we at AHS were looking for.\"

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Horwath HTL Special Market Report: Japan

A 180-day 'Minpaku' restriction - how will the new 'Minpaku' legislation affect home-sharing in Japan? Koji Takabayashi from Horwath HTL Japan, presents an overview of how the new 'Minpaku' legislation in Japan will affect both private individuals and companies in the 'home-sharing' business.

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SnapShot and StayNTouch Partner to Provide Hotels Across the US with a Smarter Analytics Tool

SnapShot, leading provider of fully integrated applications and analytics for the hospitality industry, announced today that it has joined forces with the American hotel property management systems company, StayNTouch. Through this partnership, StayNTouch customers will have complimentary access to SnapShot's trademark Analytics dashboard, which provides hoteliers with in-depth insight into their properties' happenings, on and offline.

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Best Western Hotels & Resorts Announces BW Baggage Bucks Is Back

Best Western Rewards (BWR) members can enjoy fun in the Nevada sun this summer when visiting the company's newest BW Premier Collection properties Stratosphere Hotel & Casino and Aquarius Casino Resort. BWR members are eligible to redeem their points for free nights at the landmark properties. In addition, BWR members will earn a $10 Best Western Travel Card for each night booked now through September 4, 2017 and AAA/CAA members will receive a $20 Travel Card for each night. Travel Cards can be redeemed at participating Best Western properties around the world.

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Regent Partners With Asia Miles To Launch Triple Summer Fun Mileage Campaign

Renowned luxury hotel brand Regent Hotels & Resorts has partnered with Asia's leading travel awards programme, Asia Miles, to launch its \"Triple Summer Fun\" mileage campaign. From now till 30 September, members of Asia Miles who book and stay at any Regent Hotel for one or more consecutive nights, by 31 October 2017 will automatically receive triple flight miles, increasing the reward from 500 miles to 1,500 miles.

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Tourism Sector In Mexico Is Stronger Than The Oil Industry | tourism-review.com

Far from being affected, the tourism sector in Mexico benefited from the volatility and depreciation of the exchange rate, the outcome of the 2016 electoral process in the United States, and the international uncertainty that negatively impacted other sectors of the economy. Tourism sector in Mexico represents 8.7% of the country's Gross Domestic Product (GDP), a figure exceeding the contribution of oil industry, which amounts to 7%, according to Teresa Solis Trejo, Deputy Director of Planning and Tourism Policies of the Ministry of Tourism. \"The tourism sector is an industry that, thanks to its size and performance in recent years, is becoming one of the driving forces of the national economy,\" the federal official said.

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Award-Winning Colorado Resort Gets A Concierge Technology Upgrade

Colorado destination Gateway Canyons Resort & Spa has selected ALICE's concierge technology, ALICE Concierge, to help the resort's concierge team manage guest activities at the 6,000 acre property, which is part of the Noble House Hotels & Resorts collection.

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Accenture Interactive, Marriott International and 1776 Launch the Travel Experience Incubator

Accenture Interactive, Marriott International, and 1776 , a leading global incubator and network for startups, today announced the launch of the Travel Experience Incubator, a new program designed to discover and foster startups working on innovative technologies and solutions to improve the travel experience. The incubator will bring together the hospitality industry expertise of one of the world's most innovative companies, Marriott International, and its official Travel Experience Incubator partner, Accenture Interactive, along with participating startups, to co-create unique and inventive new experiences for travelers.

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Business Travel Responsible for $547 Billion in U.S. GDP in 2016, Creates Over 7.4 Million Jobs

A new report issued today at GBTA Convention 2017 by the GBTA Foundation, the education and research arm of the Global Business Travel Association, in partnership with American Express Global Business Travel (GBT), highlights the positive economic impact business travel has on the nation's economy. The study, titled 'The U.S. Business Travel Economic Impact Report,' reveals business travel was responsible for about 3 percent ($547 billion) of U.S. GDP in 2016. Additionally, the research found that for every 1 percent change in business travel spending, the U.S. economy gains or loses 74,000 jobs, $5.5 billion in GDP, $3.3 billion in wages and $1.3 billion in taxes.

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Booking.com Data Reveals a Tech-Led Focus Gives Holiday-Makers the Ultimate First 24 Hours

The first 24 hours[1] of a holiday are crucial, with nearly half of travellers (46%) believing that the first day sets the tone for the rest of the holiday, and just over one in three (36%) going as far to say that these hours can make or break their trip.

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Rotana celebrates 25 years of success and growth

Rotana, one of the leading hotel management companies in the region with hotels across the Middle East, Africa and Turkey, marks a historic milestone as its completes 25 years of supporting tourism and hospitality growth in the region. One of the largest hospitality employers in the wider Middle East, Rotana supports thousands of direct and indirect jobs throughout the region, with the company's relentless growth and expansion over the past quarter century having contributed immensely to promoting economic growth, diversification and job creation in countries across the region.

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Say Hello to AMIGo: Atlas Travel's Mobile Travel App

Atlas Travel, an award-winning, full-service travel management company in Marlborough, MA, is proud to announce the newest value to clients and travelers, AMIGo. AMIGo, Atlas' Mobile Information on the Go, is powered by mTrip, an award-winning mobile travel industry leader, and will be showcased at the upcoming GBTA Convention 2017 in Boston from July 15 - 19th. AMIGo ensures that travelers always have critical travel information at their fingertips, as well as easy access to 24/7 travel support.

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Americans to Top $100 Billion in Vacation Spending This Summer

Americans are spending more on summer vacations this year, topping $100 billion for the first time, according to the eighth annual Allianz Travel Insurance Vacation Confidence Indexreleased today by Allianz Global Assistance. This is the first time in the survey's eight year history that vacation spending has surpassed the $100 billion mark and represents a 12.5 percent increase over last year.

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INTEREL Improves Guest Experience And Operational Efficiency At Palazzo Versace Dubai Through Advanced Integration

Dubai -- INTEREL, the world's leading provider of integrated guestroom control and energy management systems for the hospitality industry, is working to connect the room with the operational staff.

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VacayHome-SiteMinder partnership opens new doors for vacation rental property managers

Two weeks after revealing its rebrand, VacayHome Connect (formerly VacayStay Connect), the leading Chicago-based vacation rental home distribution provider and one of the largest global providers of instantly-bookable vacation rental inventory, today announces it has partnered with SiteMinder, the global hotel industry's leading cloud platform, to enable mutual customers to capitalize on the booming $100 billion vacation rental market.

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EyeforTravel Announces Partnership with SimpliFlying Airline Marketing Innovations Lab

EyeforTravel has partnered with Simpliflying to create an exclusive 2-day Airline Marketing Innovations Lab, taking place alongside the 19th Annual North America 2017 Summit on the 19th and 20th October at the Mandalay Bay Las Vegas.

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Calling All Travel Start-ups & Innovators!

Does your travel company have what it takes to succeed in travel? Is your product or app a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel Awards taking place in Las Vegas on October 19th- 20th, as part of EyeforTravel's North America 2017 Summit.

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The Unbound Collection by Hyatt Launches New Campaign Centered Around Rising International Music Star Dua Lipa

The Unbound Collection by Hyatt, a global collection of unique and independent stay experiences, is celebrating the art of storytelling through a new campaign featuring behind-the-scenes content from Dua Lipa's \"New Rules\" music video shoot. The short form videos highlight exclusive footage of the artist's and video director Henry Scholfield's creative vision and inspiration. The multiple pieces of content are set to be released today and throughout the month across Hyatt social channels. Themes include the music video casting process, Lipa's interaction with fans, a live performance inside Nina's House at the hotel, and an exclusive interview with the artist on her music and personal experiences that inspired her new album.

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Hilton Announcement: The Workplace Of Tomorrow Thrives

At Hilton, our mission is simple - to be the most hospitable company in the world. Providing exceptional experiences to our guests day-in and day-out is our top priority. At the front line of delivering that authentic hospitality are 360,000 Hilton Team Members around the world who are the key to our company's success.

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Growth in Mobile Usage for Hotel Stays Presents Opportunity, Challenge for Hoteliers, J.D. Power Finds

Mobile apps are becoming as central to the hotel guest experience as soft pillows, extra towels and a competitive price. According to the J.D. Power 2017 North America Hotel Guest Satisfaction Index Study,SM released today, incorporating mobile apps and functionality into a hotel stay is associated with higher guest satisfaction. Integrating this technology also makes guests more willing to share their positive hotel experiences on social media.

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[Infographic] Koddi's Top Metasearch FAQs

Our friends at Koddi know a thing or two about metasearch - and, most importantly, they know what hoteliers want to know about metasearch.

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[Infographic] Majority of Travelers: Need to Use Mobile Devices on Holiday Stronger Than Cybersecurity Risks

University of Phoenix today released the results of its summer travel cybersecurity survey, which found that while half of registered voters worry about cybersecurity risks while on vacation, 55 percent feel that the need to use personal devices outweighs those risks.

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Business travelers expect to manage travel on all devices.

The 4th edition Egencia Business Travel and Technology Survey additionally finds nearly half of global business travelers want perks such as in-flight Wi-Fi to stay productive.

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Yotel pushes the affordable luxury agenda

The hard brand Yotel is at the front line of luxury affordable accommodation. Heavily associated with airline travel and inspired by the compact accommodation of Japanese hotel cabins, Yotel's cabins are designed around their guests to provide them with the maximum comfort and luxury at a fraction of the cost of more typical hotels. Conceived of by founder Simon Woodroffe after he was upgraded to first class and realised the possibilities of creating small-scale luxury accommodation, Yotel opened its first hotels in London at Gatwick and Heathrow airports in 2007, with its next property welcoming guests in Amsterdam's Schiphol Airport in 2008.

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The Raphael Hotel Earns 20% Increase In Website Conversion

Brewer Digital Marketing, a leading provider of innovative hotel software tools that serve more than 10,000 hotels worldwide, announced the launch of The Raphael Hotel's new website. This historic Kansas City boutique hotel is part of the Autograph Collection by Marriott International, and managed by Lighthouse Property Management.

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The Common Online Guest Journey Begins With Only a Room Booking Maestro PMS Offers Deeper Engagement with Integrated Online Spa and Activities Booking for Independents

The discerning guest travels to full-service resorts for much more than the room. Unfortunately that is all that most online booking systems deliver.

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Tap! Tap! Go! The New RedRoof.com Enables Travelers to Go from Road to Pillow with Fast, Easy and Intuitive Booking Features

It is reported that 85% of U.S. travelers rely on mobile devices to plan and book their trips1 and 45% of them with smartphones said they would switch sites if it takes too many steps to book or get desired information2. Travelers have spoken and Red Roof listened booking affordable, comfortable hotel rooms with Red Roof has never been easier! The new RedRoof.com, with fast, easy and intuitive booking features, enables travelers to go from road to pillow quicker than ever. Built on a mobile-first, best-in-class design platform, the site is easy to follow and understand. It includes \"smart\" features that store travel preferences and booking habits; it knows everything about the traveler, where they are and where they are going, allowing travelers to book while on-the-go to secure the best rate with a simple \"Tap! Tap! Go!\"

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HITEC Puts Spotlight on Startups to Watch - hotelbusiness.com

In order for the industry to thrive, we need innovation and entrepreneurship. As a nonprofit association, HFTP has a mandate to make the industry better for everyone. We believe that these issues are so important that we even helped start an investment fund, Wayfare VC LLC, which only invests in companies in our verticals. As far as we can tell, this has never been done by any nonprofit in any industry, said Wolfe. Our latest projects are in the areas of data privacy, block chain, standardsor lack thereof. HFTP is currently in discussions to start a hospitality accelerator that will be global. If it comes to fruition, it will likely encompass all hospitality areas from sleeping accommodations, private clubs, foodservice, casinos, cruise lines and even transportation.

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More than 50 Percent of Travelers Are Looking for Help and Inspiration When Planning a Trip - Expedia Reports

A new study commissioned by Expedia Media Solutions, the advertising arm of the Expedia group, and conducted by Northstar Research Partners, explores the motives and behaviors of travelers across eight countries to uncover travel trends. Released today at the DMAI Annual Convention, the Multi-National Travel Trends study provides a snapshot of the preferences, priorities, attitudes and influences of online travelers from Australia, Canada, China, France, Germany, Japan, the U.K. and the U.S.

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Heart of America Group Selects Broadvine to Revolutionize Reporting and Analytics

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based Reporting modules, including Labor Management, for Heart of America Group, one of the premier design, construction, and management companies in the Midwest.

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Hotels Train Workers in the Personal Touch | nytimes.com

Technology, some hotels are finding, has its limits. Technology cannot hug a repeat guest, said George Aquino, the vice president and managing director of AHC+Hospitality, formerly the Amway Hotel Corporation, based in Grand Rapids, Mich. That is the reason his company, which manages several hotels, has been running a training program for some of its managers and other staff members to improve their hospitality skills, connect with local business leaders and learn more about local tourist offerings. Similar programs are sprouting in other cities, involving not just hotels but also restaurants and even cities themselves, which see the personal touch as giving them a competitive edge. For business travelers, in particular, talking to someone knowledgeable about a city can lead to a good restaurant. And it can also help expand business leads.

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Announcing FindHotels.nyc New Booking Platform for NYC Hotel Association Members

The more than 60 million visitors who travel annually to New York City now have a better way to search and book hotel accommodations in the Big Apple: FindHotels.nyc a full service, one-stop booking site featuring all of New York City's best hotels.

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Is Scottsdale and Papago Park an untapped gem for US families looking to vacation?

Sun, sand and iconic Western-style buildingswhat's not to love about Scottsdale, Arizona.

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Four Seasons Announces 2018 World of Adventures Private Jet itinerary

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, today unveils World of Adventures, a new 2018 Four Seasons Private Jet experience set to take flight from October 19 to November 11, 2018. From the Seychelles to the Galpagos, experience the rare, the wild and the beautiful on this trailblazing voyage across eight countries.

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Oaks Hotels & Resorts says n ho to Chinese gui bn' program

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, is delighted to officially announce the launch of its Chinese 'gui bn' program across selected properties next month.

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Halal Tourism Getting Stronger Than Ever | tourism-review.com

In 2007, Euromonitor International reported that halal tourism had a great potential and was likely to boom in the coming years. The estimate was right. Since then, the number of Muslim travelers around the world have been on the rise. A report by Reuters in 2014 estimated that Muslim travelers globally had spent a whopping $142 billion on travel and vacation, excluding Hajj and Umrah. Only travelers from China who spent around $160 billion and travelers from the U.S. who spent about $143 billion that year were bigger spenders than Muslim globetrotters. Halal tourism was the third-largest industry that year and accounted for about 11% of the total amount of money spent on travel in 2014.

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Tokyo To Turn Cruise Ships Into Hotels During 2020 Olympics | tourism-review.com

Japan authorities reported on their plans to use their cruise ships as hotels during the much-awaited 2020 Summer Olympics. According to governmental sources cited by Japan News, the Japanese government is currently progressing well in their goal to make cruise ships function as hotels. This innovation is planned for the Olympic and Paralympic Games in Tokyo. As of now, Japanese laws do not allow cruise ships to moor for more than 15 days. The only exception was the Queen Elizabeth 2 liner, which could accommodate more than 1,500 people. It stayed for 65 days during the Exotic Showcase in Yokohama in 1989.

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China's Wanda steps back from theme park, hotel drive with $9.3 bln Sunac deal | cnbc.com

Dalian Wanda Group said it would sell Chinese tourism projects and hotels to Sunac China for $9.3 billion, marking a step back for the property giant from its theme park ambitions. ADVERTISING The sale the second-biggest real estate deal ever in China according to Reuters data is however expected to help Wanda cut its debt pile and strengthen its case for a listing on the mainland after it delisted from Hong Kong last year. Wanda said it would sell 91 percent of 13 cultural tourism projects, that typically include theme parks and leisure complexes, as well as 76 hotels to the acquisitive Tianjin-based developer Sunac for a total of 63.18 billion yuan.

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Lodging Interactive Integrates Live Chat Services Into Facebook For Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the integration of its fully managed CoMMingle Live Chat services into Facebook's social media platform. As a result hoteliers can now benefit by providing Live Chat services to consumers when they visit their hotel's Facebook page.

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Smartvel wins the first prize to the Best Travel Tech Startup 2017 in Spain

Smartvel, a technology Startup and content solutions supplier for Smart Cities, Tourism enterprises and Connected cars, has won the AgoraNext's 2017 Touristech Award to the Best StartUp.

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HEBS Digital Offers New Monthly Payment Options for Website Design and Technology That Allow Hoteliers to Utilize their Approved OPEX Budget in Lieu of Capital Expenses

Many hoteliers know that they need a new responsive website and revamped digital presence, yet they don't have CAPEX budget left for the year. Instead of putting the most important and profitable revenue stream in danger by waiting for the next budget cycle, HEBS Digital offers new monthly payment options for website design and technology that allow hoteliers to utilize their approved operational expense budget (OPEX) to start increasing direct website revenues.

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Omni-Channel Strategies for Hotels

Today, travelers are increasingly using their mobile devices to research their trip, book their accommodations, manage their travel plans, and more. This is why it's so important for hotels to adopt omni-channel strategies and connect with their guests digitally as well as through traditional means. This white paper will outline what an omni-channel strategy entails and why text and mobile engagement are an essential part of it.

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Hilton's Tru hotels are millennial-friendly and low budget - curbed.com

Lookout Airbnb, Hilton's trying to woo the millennial market with a new line of low-cost hotels that put craft beer and hangout space front and center. Tru hotels dial down costs with easily cleanable rooms that are 20 percent smaller than average and located outside of expensive cities. To sweeten the pot for millennials, the hotels are new construction (a deviation from the norm for the price-point) and feature large communal lobbies with bright colors, a 24/7 bar, pool tables, and workspaces, according to the Wall Street Journal.

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Hold Your Horses! U.S. Hotel Developers Waiting For Cuban Tourism Windfall - bisnow.com

Though it has been two years since U.S. President Barack Obama and Cuban President Ral Castro restored diplomatic relations between their respective countries (a move President Donald Trump is itching to reverse), American developers are still evaluating whether the Caribbean's largest island and third most popular tourist destination is worth their capital investment.

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University of Phoenix Survey Finds the Need to use Personal Devices on Vacation Outweighs Cybersecurity Concerns for Majority of Registered Voters

University of Phoenix today released the results of its summer travel cybersecurity survey, which found that while half of registered voters worry about cybersecurity risks while on vacation, 55 percent feel that the need to use personal devices outweighs those risks.

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What will the Hospitality Industry look like in 2030?

Explore 6 practical scenarios for the future developed with 40 Hospitality Industry leaders and illustrated by our students. By 2030 the hospitality industry will have experienced many changes. EHL's Lausanne Report can help gain a better understanding of what to expect, and help prepare for the future.

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Why hotel distribution is no longer a job, but a button | By Mateus Coelho

I read an article recently about the slow demise of publishing. It looked into how publishing is hardly still an industry in today's day and age, thanks to platforms such as Wordpress which have empowered anybody, from any professional background, based anywhere in the world, to be a publisher of their own content to a mass audience and in an instant, no less.

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Future Traveller Tribes 2030, Understanding Tomorrow's Traveller - An Amadeus Report

For several decades now, the notion of differentiation between groups of consumers on the basis that they have different characteristics that make them suitable for different products, services and marketing messages has been a well-accepted part of marketing practice. Such groups, which can be referred to as 'segments' or 'tribes', can be differentiated on features such as geographical location, product needs, demographics, product consumption occasions, and others.In recent years, much has been written in the marketing trade press about the latest 'segment of one'. This refers to the idea that modern consumers increasingly demand the kind of personalization in delivery of products and services that successfully treats each consumer as an individual. We believe that considering types of customers is still a valid exercise, and will continue to be so for the foreseeable future.Back in 2006, Amadeus looked ahead to the world of 2020 and developed Traveller Tribes 2020, a report in which 4 travel groups were designed. Those types of tourist were built largely from functional building blocks such as demographics, nationality and travel behaviour (business versus leisure). Over the past ten years we have seen considerable evolution in societies and technologies, and an increasing awareness of complexity. We occupy multiple roles in our lives, each carrying different responsibilities and requiring different forms of support from brands. Fast-forwarding now to 2015 and the fast-evolving world of technology around us, we believe a new approach is needed.We are now looking at the year 2030 and we have tried to anticipate the types of travellers who will be relevant 15 years from now and we have built our new tribes on the basis of more fundamental and relevant building blocks: we have taken a \"psychographic\" approach, forming new sets of travellers on the basis of their broadly similar outlooks on, expectations of and objectives for their travel. The traveller tribes are placed within the demographic, consumer and technological contexts that will shape the travel landscape up to 2030.Find in this travel research report the features, behaviours, values and needs of the 6 travel groups that will travel in 2030: Simplicity Searchers, Reward Hunters, Social Capital Seekers, Cultural Purists, Ethical Travellers and Obligation Meeters.

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Derby Hotels Collection Partners with iRiS Software Systems to improve their Guest Experience and Innovation

Leading enterprise platform and guest facing software developer, iRiS Software Systems, has been selected by prestigious Spanish hotel group Derby Hotels Collection to provide the hotel group's guest facing solution. With 14 hotels across Barcelona, Madrid, London and Paris, each hotel has its own unique charm, character and cultural heritage.

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TOPHOTELSUPPLIER, the first online directory of leading hotel suppliers

TOPHOTELPROJECTS is very proud to announce the launch of TOPHOTELSUPPLIER, the first complete online directory for leading suppliers throughout the global hospitality industry.

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What Next-Level Hotels Have in Common: 5 Podcast Takeaways - skift.com

Our most recent podcast centered around the ways extraordinary hotels are trying to meet the demands of discerning travelers: with an emphasis on local food, curated experiences, thoughtful design, and even a touch of quirkiness. We heard from some of the pros who specialize in connecting travelers with standout hotel experiences. James Lohan and Tamara Heber-Percy are the founders of Mr. and Mrs. Smith, a travel club that started out as a guidebook featuring under-the-radar boutique hotels. We also interviewed Claus Sendlinger, CEO and founder of Design Hotels.

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UK's Hospitality industry's rapid growth under threat without Government support, report claims - telegraph.co.uk

The hospitality industry's stellar growth since the financial crisis could be halted and start to fall by 2021 if the Government continues to overlook it, a new report has suggested. Research by Ignite Economics, carried out for the British Hospitality Association, has predicted the sector's workforce could begin to drop by 2021 with the contribution it makes to the economy also falling as cost pressures from wages and business rates bite alongside a potential labour squeeze once the UK leaves the EU.

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Infographic: How Britain likes to travel

Did you know that 7 out of ten UK households took a holiday in the past year? Or that 76% of Brits prefer to book their next holiday online? Brits love to travel. Escaping our typical gloomy weather every year, is to us, as natural as putting the kettle on after a hard day's work (54% of us even take our tea bags on holiday with us!). But where do we like to go? How do we get there? Who do we take? Here, Panoramic Villas, have explored how us Brits like to holiday. Check out the infographic below.

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Scenic Hotel Group to Leverage ReviewPro's Guest Intelligence to Deliver Memorable Experiences

ReviewPro announces a new partnership with The Scenic Hotel Group in New Zealand to help properties across the entire group enhance the guest experience. All 18 properties will now have access to in-depth analytics from ReviewPro's Online Reputation Management solution and Guest Satisfaction Surveys to drive improvements and boost guest satisfaction. 100% New Zealand owned and operated, The Scenic Hotel Group prides themselves on offering true Kiwi hospitality at the hotels in New Zealand, Tonga and Niue. Consisting of three brands Heartland Hotels and Scenic Hotels, Suites & Resorts plus the Te Waonui Forest Retreat, the group offers distinct levels of quality, comfort and value.

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The HVS Asia-Pacific Hotel Operator Guide 2017

It is with great pleasure that I share with you our fourth annual Asia-Pacific Operator Guide, data as of 31 December 2016. This fourth edition will continue to serve owners as a reference for which operator has a strong presence in their home market and in potential future markets further ashore as well as key feeder markets across the region. As more brands are created and/or introduced to the region, owners need to navigate a more complex environment. At the same time, M&A activities have created larger companies with a very large portfolio of brands. At the same time, we see operators building pipelines with limited-service brands that are easier to scale. Which operator to choose?

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Coast & Country Hotels Joins HotelREZ

Coast & Country Hotels, part of the Shearings Leisure Group, has extended its hotel distribution to the Global Distribution Systems (GDS) for the first time ever, joining HotelREZ Hotels & Resorts' HO chain code.

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Cambodian Shinta Mani Hotels Announce Rebranding of Existing Hotels

Shinta Mani Hotels, Cambodia's leading luxury boutique hotel group has embarked on an evolutionary journey that will rebrand its existing two properties, Shinta Mani Club and Shinta Mani Resort on 1 July. Development plans include two unique and exquisite new properties in collaboration with acclaimed designer and architect Bill Bensley, to open in late 2017 and mid 2018 respectively.

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Rosewood Hotels & Resorts Unveils Rosewood Conversations

Rosewood Hotels & Resorts today debuts Rosewood Conversations, a new, interactive digital platform that celebrates Rosewood's distinctive destinations through the lens of the world's most distinguished personalities, local tastemakers, and traveler insiders. The online hub rosewoodhotels.com/conversationsbrings Rosewood's A Sense of Place philosophy to life with conversational content from a rich network of creative talents, bold personalities, and travel and lifestyle journalists who intimately know Rosewood locations.

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Trump hotel in Toronto switching to St. Regis brand - travelweekly.com

The Trump International Hotel and Tower Toronto will be rebranded as a St. Regis. The hotel's owner bought out Trump Hotels' management contract and sold the 261-room hotel this week. InnVest Hotels LP bought the 65-story property from JCF Capital for an undisclosed and will temporarily rebrand the property as the Adelaide Hotel Toronto while the property undergoes a renovation. Once the upgrades are completed, the property will be renamed the St. Regis Toronto.

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Cabin Raises Over $3 Million in Seed Funding and Launches Moving Hotel

Cabin, the first hospitality transportation company on a mission to make the most of every waking and sleeping moment, today announced it has secured $3.3 million in seed financing and launched a moving hotel. Cabin's one-of-a-kind overnight travel experience enables people to reclaim their time while saving money by consolidating both transportation and accommodation into one simple and delightful experience.

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Why pop-up hotels are in fashion - JLL Real Views

Staying in an air-conditioned luxury shelter at a music festival or a bespoke yurt in the Andes seemed like a distant thought even just a few years ago.

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Hyatt Announces Leadership Transition Following Successful Integration of Miraval Group

Hyatt Hotels Corporation (NYSE: H) today introduced a new leadership structure for Miraval, the renowned provider of wellness and mindfulness experiences, which Hyatt acquired earlier this year.

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June

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Why is the Hospitality Industry in Japan Steadily Growing?

The Japanese have a term called \"Omotenashi,\" which signifies the traditionally correct and proper way to treat a guest, and it is this term that has become somewhat of a guiding principle for much of the island nation's hospitality industry.

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RLHC Updates Rewards App and Adds In-Room Apple TV Experience

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today is launching a series of new technology initiatives aimed at enhancing the guest experience throughout hotels within its brands, including a new in-room Apple TV experience and updated Hello Rewards app with new check-in/check-out and digital room key features. These new experiences are powered by the Monscierge Connect platform integrated with the hotel's property management system.

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Sertifi Takes Frictionless Business Global with International Payments via CyberSource Payment Management Platform

Sertifi, a leader of the frictionless business movement, today announced it is integrating CyberSource payment acceptance capabilities into Sertifi Closing Pro+ to offer hospitality organizations around the world the ability to capture international digital payments at the time of eSignature.

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Marriott & Starwood Rewards Programs Unveil Master Classes

Whether you want to learn how to whip up edible works of art, consistently drain the bottom of the net, or perfect your backswing, Marriott Rewards and Starwood Preferred Guest (SPG), are making it all possible with the new master class series. Available exclusively for members as a result of Marriott International's unrivaled roster of global brands, property amenities, and partnerships, these one-of-a kind, sought-after learning experiences are designed to be highly personal interactions with superstars in sports, culinary, entertainment and lifestyle. The first collection in the ongoing global master class series features hands-on learning experiences with basketball great Dwyane Wade, Hall of Fame golfer Annika Sorenstam, celebrated chef Eric Ripert and legendary surfer Laird Hamilton. These unique elevated experiences are in addition to the thousands of other experiences already offered on both Marriott Rewards Moments and SPG Moments platforms.

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Le Pavillon Hotel Implements dormakaba Mobile Access in Combination with OpenKey App

dormakaba, one of the top three companies in the global market for access and security solutions, announced New Orleans' historic Le Pavillon went live with dormakaba's mobile access electronic door locks integrated with OpenKey app to enhance guest convenience.

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French Travelers Will Travel More This Summer | By tourism-review.com

At the beginning of the summer season, tourism professionals have noticed a sharp rise in the amount of vacations booked by French travelers. This is a recovery that mainly benefits the foreign destinations. According to tour operators and other tourism stakeholders, the number of French travelers leaving for summer vacation will be bigger than last year and they will be traveling more abroad, mainly to Southern Europe and Maghreb. There has been a sharp rise in the number of vacations among French tourists this summer. It is very clear and very significant since we have not seen this level of intention since the beginning of the financial crisis in 2008, Jean-Pierre Mas said; Jean-Pierre Mas is President of Entreprises du Voyage, a professional federation which monitors the reservations made with 850 French travel agencies.

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Hampton by Hilton Celebrates Great Outdoors Month with Growth in Popular Adventure Travel Destinations

Hampton by Hilton debuts 22 properties to its growing portfolio just in time for Great Outdoors Month. The new hotels, including Hampton Inn by Hilton Gatlinburg Historic Nature Trail in Tennessee, Hampton Inn & Suites by Hilton Asheville Biltmore Village in North Carolina, Hampton Inn by Hilton Fort Lauderdale Pompano Beach in Florida and Hampton Inn & Suites by Hilton at Wisconsin Dells Lake Delton, offer high-quality accommodations in some of the nation's top travel destinations known for pleasant weather and outdoor attractions.

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Paymentwall opens $524 billion market for the travel industry

HITEC Conference, Toronto, Canada June 28, 2017 Paymentwall announced today that every hotel, booking engine, cruise, car and boat rental business owner from United States and Canada will now be able to get instant access to untapped markets in Asia, Europe, Africa and Latin America.

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Sonesta Launches Their Biggest Loyalty Promotion Ever With one Million Point Sonesta Travel Pass Sweepstakes

June is the \"official\" start of the summer vacation season and Sonesta is celebrating by giving away one million Sonesta Travel Pass points; the biggest and most exciting loyalty program offer the brand has ever extended.

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How Monscierge and Accor Hotels Increased Revenue and Guest Satisfaction Scores

When Monscierge first began our journey, we spent several days working in the back-of-house with staff at a well-known hotel in downtown Oklahoma City. Their team talked with us about their passion for our industry, their love for their guests, and the challenges they face every day. I asked one of the bell staff \"If you could change one thing about the operation of your hotel, what would it be?\" Without hesitation, he said \"I'd kill the cheeseplate. Every day I deliver complimentary cheeseplates as welcome gifts to our VIP guests, and every day I'm the guy that later discards most of all of them totally untouched. If I could tailor the welcome gifts to something each guest truly valued, they would feel cared for, I would feel more invested in the people I'm caring for each day and we'd reduce significant waste at the hotel. Everyone wins.\"

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PureHD Launches Revolutionary AndroidTV Platform with DISH Network

PureHD is pleased to announce the deployment of the DISH Network Interactive Platform Evolve, powered by AndroidTV. PureHD, a leading provider of Free-to-Guest (FTG) services in the hospitality marketplace, has installed the product in several sites in New York, Dallas, Washington DC, and Denver area. PureHD has several more installations scheduled in Boston, Baltimore, Minneapolis, and San Francisco.

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RLHC Selects ElevenOS to Deliver Automatic Wi-Fi Connection to its Hello Rewards Members

Portland, Ore. Eleven, the cloud-based guest Wi-Fi management leader was selected as the central Wi-Fi authentication platform provider for RLHC (Red Lion Hotels Corporation). The implementation of ElevenOS means Hello Rewards members log in once with their loyalty membership credentials and receive free, premium Wi-Fi automatically at RLHC properties across the U.S.

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Industry's weapon of choice emerges to battle OTAs for direct bookings

Cendyn, the most integrated CRM provider in the hospitality industry, is proud to announce the international debut of the company's flagship enhanced loyalty solution, eLoyalty. Created specifically for hotels, it gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.

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Meeting of the digital travel industry: 8th VIR Online Innovation Days at the Marshall Haus at Messe Berlin

How will artificial intelligence change life in the future and in particular how will it affect the tourism industry? That was the topic discussed by speakers and guests attending this year's VIR Online Innovation Days, which took place on 21 and 22 June 2017 at the Marshall Haus on the Berlin Exhibition Grounds. ITB Berlin was the co-host and partner of this event at which the speakers focused on the use of and future of artificial intelligence in the travel industry. Thus, metasearch engines for booking flights use chatbots to communicate with their customers via Skype and Facebook Messenger, and in the sports industry electronic pulses are now being used to correct runners' foot strike.

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Associated Luxury Hotels International (ALHI) Expands Global Options with New Members in Ireland and England, and First Hotel in Scotland

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its Global portfolio with the recent addition of three luxury-level resorts in Europe to its distinguished membership portfolio. This includes: ALHI's first member in Scotland, the 5-Star-quality Cameron House resort on the banks of Loch Lomond; the 5-Star-quality The Kildare Hotel, Spa & Country Club (\"The K Club\"), situated on 550 acres of lush Irish countryside in Kildare, Ireland; and the luxurious and historic The Belfry Hotel & Resort, nestled in over 500 acres of rolling countryside in West Midlands, United Kingdom. The announcement was made by ALHI's Chief Sales Officer Mark Sergot.

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Angie Hospitality Introduces Advanced Voice-Command Technology to the Hotel Industry with Official Website Launch

Angie Hospitality, creator of Angie, the world's first interactive 24-hour guest room assistant, Wi-Fi and room control technology solution, today announces the official launch of its newly-developed corporate website, designed to bring Angie's full suite of capabilities to the forefront of the hotel industry. The first phase of this highly informative and interactive website offers key decision makers detailed information on Angie's wide range of capabilities and benefits to hotel guests, as well as the value she can bring to hotel operations and revenue. The second phase of the site will also provide integration with angie.services, Angie Hospitality's password-protected online customer portal, in order to provide Angie's hotel partners with convenient access to personalized information and services.

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NAVIS Releases Major Update to Flagship Reservation-Sales Software for Lodging and Hospitality

NAVIS, the No. 1 reservation sales and marketing technology provider for the hospitality industry, today announced Narrowcast Cloud, a ground-up refresh of its flagship reservation-sales platform.

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Rosewood Hotels announce new Sao Paulo property by architect Jean Nouvel

The Rosewood Hotel Group recently announced plans for a new property to open in the Brazilian city of Sao Paulo. The new hotel and residence complex, named Rosewood Sao Paulo, will be housed in an impressively renovated building just off the city's main boulevard Avenida Paulista and will feature 151 guest rooms and 122 residential suites, two restaurants, two swimming pools and a spa centre. Spread over 22 floors, the 100m high tower was originally built in 1904 and was a maternity hospital located in the centre of the 27,000m2 Cidade Matarazzo complex, which contains historic buildings in the middle of Sao Paulo. The skyscraper takes the form of a terraced tower clad in a patchwork of bronzed grids, which are inset and pulled out alternatively to form terraced gardens, a scheme which is intended to emulate the surrounding landscape and provide a physical continuation of parkland and trees in the vicinity. Renowned French architect Jean Nouvel is responsible for the design of the tower and recently released some atmospheric renderings to give guest a taste of what is to come when the project is completed in 2019. His concept for the project is that the park surrounding the building will be seen to be occupying it: \"Matarazzo Park will have invaded a tower. Let's make one thing clear. The park tower will be regal and welcoming and it will be much looked at and envied. In its own distinctive way, it will say: follow me, live in style. Around Matarazzo at first, then a bit farther afield, trees will begin to mount their assault on the city.\" The hotel will also offer 100,000 sqft of meeting and event spaces, ideal for corporate travelers going to Sao Paulo on business. Residents and guests can avail of the terraces with spectacular views and indulge in the rooftop pool, an oasis in the middle of the city. Interiors will be designed by famed designer Philippe Starck. The property will be a fantastic new addition to Rosewood's 44-strong hotel portfolio. The hotel is part of Cidade Matarazzo, a complex of historic buildings in So Paulo which date back to the early 20th century. Linked to the Paulista Avenue by a pedestrian walkway, this is one of the city's last remaining landmarks.More contact details on Rosewood Sao Paulo and the suppliers and architects involved can be found on the TOPHOTELPROJECTS database.

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InterContinental Toronto Centre Hotel Boasts Luxury and Innovation with Installation of ASSA ABLOY Hospitality's Locking Solutions

Stockholm June 27, 2017 Prestigious, four-diamond luxury hotel, InterContinental Toronto Centre Hotel, announces the successful implementation of ASSA ABLOY Hospitality's industry-leading RFID locking solution and Visionline system to update and enhance overall property security at the glamorously-appointed 584-room property located in downtown Toronto, Ontario. The InterContinental Toronto Centre is managed by InterContinental Hotels Group, operator of 12 brands stretching over 100 territories and countries.

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StayNTouch Implements Its Mobile PMS at Filament Hospitality

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, is pleased to announce it's partnership with Filament Hospitality where it plans to deploy its Rover PMS and Zest products across its entire portfolio of hotels.

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Lodging Interactive Offers Free Live Chat Service with Every New Website

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its Independence Day promotion for Independent Hotels. Now through September every hotel that signs an agreement for a new website will automatically be provided with its fully managed CoMMingle Live Chat service at no additional cost.

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Meet Avvio at HITEC Toronto

Avvio's VP of Sales and Marketing, Rich Tuckwell, is exhibiting at the HITEC Toronto on 26 - 29 June.

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Micosense Networks: HSIA and OTT Combined in a Single Box

Microsense Networks is pleased to introduce a revolutionary product that offers a bundled solution to meet both of the above compelling needs. Yes, a single box offering seamless Wi-Fi connectivity inside the room that also connects to the TV through which guests can stream all their content from their mobile devices, iPad, Tablet and Laptop on to the room TV. Cover both needs at a fraction of the traditional cost!

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New Frontiers of Disruption to Highlight RSS 2017

Lee McCabe, Vice President of Alibaba Group, and Michael Saylor, President and CEO of Microstrategy, will deliver keynote addresses at the fifth annual Revenue Strategy Summit, (RSS), a gathering of thought leaders and practitioners who will examine disruptive forces reshaping the hospitality industry and how marketing and technology must evolve to meet new demands.

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Nearly 2,000 Travel Industry Leaders Expected at The Phocuswright Conference 2017

For nearly 25 years, companies at the forefront of digital innovation in travel have relied upon Phocuswright to shape the discussion, encourage healthy debate and introduce the latest innovations. This market intelligence will again drive an unprecedented program and speaker roster at the Phocuswright Conference Nov. 7 to 9 at the Diplomat Beach Resort Hollywood in south Florida when nearly 2,000 leading minds in travel will gather for networking and learning.Early-bird ticket pricing expires on Friday, June 30. To save $700 and be part of the future and hear what leaders predict will happen next, register today at www.phocuswrightconference.com.\"Change is inevitable, but understanding what interrupts the present and predicting future trends is what Phocuswright is all about. We gather decision makers and global C-level executives from every travel, tourism and hospitality sector,\" said Phocuswright president Simon Lehmann.The Phocuswright Conference gathers the world's most influential travel leaders to learn what technology has in store and what changes lie ahead. Thought leaders take Center Stage each day for pointed one-on-one conversations. Summit and Launch showcases the next wave of innovation in travel. And the innovator and exhibitor showcase offers one-on-one time with a roster of industry-leading companies. The most innovative startup, emerging and established companies take the stage during Summit and Launch to compete for accolades and fame. Summit features startup and emerging innovators, including the winners from Battleground: The Americas, EMEA and APAC. Launch proves that innovation isn't just for startups, featuring established companies that are breaking new ground and developing new technologies. The program is packed with market-changing innovations presented in a fast-paced, no-holds-barred environment. \"The Phocuswright Conference has delivered an unbeatable combination of compelling content, top-tier attendees and an electrified atmosphere for over 20 years,\" Lehmann said. \"It's where ideas are born, partners are found, strategies are honed and deals are done.\"A growing roster of confirmed speakers can be found online. Executives from companies including Brand USA, Ctrip.com, Expedia, HomeAway, Hopper, Kayak, Kiwi.com, MakeMyTrip, Priceline, Ryanair, TripAdvisor, US Travel Association and more will offer insight and predications. And no new technology can happen without funding and venture capital. The event gathers the brightest financial minds from Brightspark Ventures, Deutsche Bank Securities, Insight Venture Partners, RBC Capital Markets, Susquehanna Financial Group, Technology Crossover Ventures, UBS, Vitruvian Partners and more.Nearly 2,000 attendees are expected to register, and early-bird registration closes June 30. To be sure you have the pulse of the industry's future, register today to attend.

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HFTP Announces Blockchain Technology Task Force

Hospitality Financial and Technology Professionals (HFTP) announced today that it is organizing a Blockchain Technology Task Force to prepare for the technology's future impact on hospitality. The task force will be chaired by Lyle Worthington, CHTP, CIO of The Student Hotel and the 2017 HFTP Global President.

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John Q. Hammons Hotels & Resorts Standardizes Multi-brand Portfolio on dormakaba Electronic Door Locks

MONTREAL dormakaba, one of the top three companies in the global market for access and security solutions, announced that John Q. Hammons Hotels & Resorts (JQH) standardized the guest room door locks on all of the company's hotel properties with dormakaba's Saflok electronic door locks.

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Mantra Group Launches New Masterbrand Mantra Hotels

Leading hotel and resort operator, Mantra Group, has united the Group's 128 properties across Australia, New Zealand, Bali and Hawaii, consolidating its multi-branded portfolio into a new single consumer brand, known simply as Mantra Hotels.

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PolyU Study Finds Review Features Influence Hotel Booking Intentions

Potential guests reading online hotel reviews are influenced by a range of underlying features when forming their booking intentions, according to Ph.D. graduate Dr Liang Wang, Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and their co-researchers. In a recently published article, the researchers identify the six features that have the greatest influence on the booking intentions of business travellers in mainland China. They suggest that hoteliers could use those features ranging from usefulness to comprehensiveness to enhance their consumer review management and determine ways of more effectively influencing consumers' booking intentions.

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RLHC Continues Growth Momentum; Following Strong Q1, Company Has Added Another 39 Deals

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) is enjoying strong momentum as the second quarter comes to a close. Coming off of 34 deals in the first quarter, the company has closed an additional 39 deals since April 1.

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New Mobile Integration Technology from Phonesuite Helps Hotel Staff & Guests Achieve Continuous Connectivity Anytime, Anywhere

Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today announced that it is responding to consumer demand for \"anytime, anywhere\" communications by debuting new mobile integration technology at HITEC 2017. Phonesuite customers will now have the ability to download a free, SIP-compliant app to their smartphone that integrates with the Phonesuite IP-PBX , enabling hotel staff to communicate seamlessly without the need to be tied to the desk phone.

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SaveMyChairs Will Reinvent the Resort Pool Experience

SaveMyChairs has launched an innovative platform and mobile app that will change the future of the pool experience at resorts around the world. Launched today at the world's largest technology show for the hospitality industry - HITEC 2017 - SaveMyChairs will be getting a lot of attention from the industry this week for solving a universal problem that has troubled hoteliers for years.

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World's top 10 travel influencers, according to Forbes | cnn.comAlready seething with envy over travel bloggers who make a career out of being on permanent vacation? Best look away now. These social-media savvy sightseers are now clocking up so much online clout along with their air miles that annual Rich List compiler Forbes is taking notice. It's compiled its first Top 10 travel influencers list, bringing together some of the biggest names in the travel blogosphere. (Click through the gallery above to see the full list of 10). These jet-setters typically rake in cash to support their adventures via corporate sponsorship or paid promotions. Not all can boast the money-making prowess of self-proclaimed millionaire-on-the go blogger Johnny Ward.

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Eleven Announces Next Generation Guest Wi-Fi Experience

6/26/17, Portland, Ore. Eleven, the industry's pioneer in cloud-based guest Wi-Fi management software, announces new features, usability enhancements, and integrations to the ElevenOS guest Wi-Fi platform. Developing software that fits the needs of the market, Eleven is committed to building a platform that enables the next generation of personalized Wi-Fi experience that build loyalty.Simplify the User Experience with Dashboards and TemplatesHotel staff and brand-level IT administrators get a real-time 360-degree insight into Wi-Fi activity, including connected device types and status, guest usage, and revenue generated with ElevenOS' hospitality-centric dashboard. Wi-Fi usage and revenue reporting can be viewed at the individual property level, across areas of the hotel, including the conference center or across all properties to allow brands to optimize Wi-Fi performance for guest satisfaction.A simplified portal content editor provides templates to allow for consistent brand standards with some flexibility at the property level. Non-technical staff can configure authentication options, set up Internet service plans and pricing and add compelling images, messaging or even advertising to engage guests and drive revenue.Authenticate Once, Connect Automatically to Drive LoyaltyElevenOS offers the widest array of log-in options, including lifetime authentication with the Wi-Fi Alliance Passpoint HotSpot 2.0 specification to allow guests to log-in once and connect automatically thereafter. ElevenOS' pre-built integration with PMS and CRM systems mean loyalty members can be rewarded with free or premium, automatic Wi-Fi connection every time they arrive at any brand property.Connect Guest Devices to Cast Content to the In-Room TVSeventy-eight percent of guests want to stream their own content when staying at a hotel (eHotelier, 2017). With each guest carrying an average of three devices, the complexity of creating secure, automatic connection to the in-room TV, thermostat and other controls is significant.ElevenOS enables hotel brands to offer a seamless guest journey with dynamic assignment of their devices upon check-in to a Personal Area Network dedicated to their room that only they can see. Upon arrival, guests are automatically connected to the devices in their room, so they can cast their favorite content to the TV. Upon check-out, guest devices are cleared and the in-room devices are prepared for the next guest.\"This solution, which combines ElevenOS and the casting management appliance from Expectation2, is a game changer,\" stated Che (Chase) Bliayang, director of information technology for CSM Corporation, management company of the Element in Redmond, Washington. \"Our guests have full control to cast from their personal devices without the need to download an app or enter a code. Meanwhile, we're able to limit setting changes to ensure network integrity. This incredibly seamless experience is perfect for today's connected guest.\"Manage Guests and Back of House Devices with Enterprise Device ManagementMore hotel brands today are going mobile with smartphones and tablets replacing traditional desktop computers. ElevenOS allows hoteliers to manage property, vendor and employee owned devices with enterprise grade management tools, logging and security leveraging IEEE 802.1X with a local database and remote authentication capabilities.Extend the Capabilities of Existing Systems with Pre-Built IntegrationsEleven continues to innovate to enable hotels to leverage guest profile, loyalty level, and billing information via CRM PMS data to provide a more personalized and comprehensive Wi-Fi experience. ElevenOS now integrates with Cendyn Hotel CRM Suite and various PMS providers to bring together Wi-Fi analytics with valuable customer insights that enable hotels to serve their customers with better, more tailored service.As a pure cloud platform, ElevenOS integrates seamlessly with properties' existing network hardware to deliver robust guest W-Fi without replacing onsite hardware. In addition to integrations with Nomadix and Ruckus Networks, ElevenOS has added support for Cisco Meraki and Aeronet, Aruba Networks, Extreme Networks and certification for Oracle Hospitality OPERA.\"Eleven is leading the way to deliver the next generation guest Wi-Fi experience that goes beyond just connecting guests to the Internet,\" said Peri Pierone, CEO of Eleven. \"The ElevenOS guest Wi-Fi platform sets the foundation for great Wi-Fi-driven experiences like automatic connection via Passpoint and content casting to the in-room TV that deliver personalized experiences that guests truly want.\"To learn more, visit Eleven at booth #307 at HITEC, June 27-29 in Toronto.ABOUT ELEVENEleven pioneered the development of cloud-based guest Wi-Fi management software for the hospitality industry in 2002. The ElevenOS central authentication platform enables hotel brands to centrally manage guest Wi-Fi across multiple devices, properties and providers with real-time analytics. With ElevenOS, hoteliers can effectively leverage their Wi-Fi network to identify and engage guests to improve brand loyalty. An open platform, ElevenOS easily plugs into leading network hardware and service providers and requires zero proprietary infrastructure. Thousands of hotel and cruise brands trust Eleven to keep more than 9 million guests connected every month. For more information, visit www.elevenwifi.com.

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Omni-Channel Guest Messaging and Engagement Solution Released at HITEC 2017

Benbria Corporation, the makers of the industry-leading Loop mobile guest engagement solution for hotels, unveiled enhancements to its product suite at HITEC 2017 as part of its Loop 2.0 release.

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The OTA Shift

Let's face it, the OTAs are not getting any smaller. Online travel agent (OTA) bookings have steadily increased at the expense of hotels, taking advantage of a thriving digital travel market to strengthen their position and impose conditions in exchange for increased exposure - including 15% -25% commissions. The resulting rise in distribution costs and the pressure on those rates are challenging hotel owners and managers to maintain profit levels. Understandably, hotels prefer direct bookings.

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ENHANCING LOYALTY: BEST PRACTICES FOR CRM SYSTEMS IN ASIA-PACIFIC

Managing the customer relationship is one of the most critical elements of gaining and increasing loyalty, and yet can be the most difficult for hospitality chains to master, as customers interact with chains via a burgeoning number of contact points; email, mobile, online, and of course, at the front desk. Never before has technology, and specifically software, played a more important role in improving what is ultimately the human experience of hospitality, both in terms of curating and providing it, but also in the way that customers express their gratitude for that experience in the form of loyalty.

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Cendyn debuts flagship loyalty solution for hotels at HITEC 2017

Toronto June 26, 2017 Cendyn, the most integrated CRM provider in the hospitality industry, is proud to announce the international debut of the company's flagship enhanced loyalty solution, eLoyalty. Created specifically for hotels, it gives loyalty members an easy-to-use portal to view status, redeem rewards and manage profiles, while providing staff with centralized management across the loyalty ecosystem.

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Nobu branches out from restaurants with Nobu Hotels

The team behind famed restaurant Nobu has set about involving themselves in another branch of the hospitality industry hotels and resorts. Fledgling brand Nobu Hotels is the brainchild of one of the most renowned names in cuisine, celebrity chef Nobu Matsuhisa, and his partners in the restaurant, including actor Robert DeNiro and chief executive officer Trevor Horwell, and the brand already have three properties open to the public the Nobu Hotel Miami Beach, Nobu Hotel City of Dreams in Manila and Nobu Hotel Caesars Palace, Las Vegas. Many more properties are set to open this year, with June appearing to be a busy month, just in time for the holiday season. Hotels in London and Ibiza are set to open in June, while October will see Nobu Hotel properties open in Ridyah, Saudi Arabia. 2018 will see new hotels will open in Marbella, Los Cabos, Chicago and Toronto. The locations point to one of Nobu's missions to have properties in exotic destinations and in gateway cities.

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Trainline.com, Heathrow Airport and App Annie talk app engagement

On July 3, 2017, leading experts from Trainline.com, Heathrow Airport and App Annie will come together to discuss the leading trends in mobile apps and how travel companies can use mobile to elevate their status to becoming the must-have travel companion.

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Phonesuite Launches Enhanced Brand and Intuitive Website Redesign to Reflect Company Excellence and Innovation

Phonesuite, a leading provider of communications solutions for the hotel industry for more than 25 years, today unveiled a new branding initiative that encompasses both the company's outstanding reputation and tradition of excellence, as well as the innovation and focus on the future that will continue to drive hotel communications to answer operational objectives and elevate guest relationships. Phonesuite's new logo signifies the advanced, flexible and feature-rich products the company provides to hotels in every category, while the improved website will deliver a fresh creative look, modern platform, responsive web design and intuitive navigation.

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Hampton by Hilton Real Travel' Campaign Embraces Relatable Moments Over Aspirational Ads to Unite Traveler Community

In time for busy summer travel season, Hampton by Hilton launched 'Real Travel,' a new marketing campaign inspired by the very real travel occasions most travelers experience on the majority of their trips.

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Next Story Group announces Kafnu, the future of shared spaces

Next Story Group, a company reimagining urban spaces, today announces Kafnu. Synthesizing the best aspects of co-working, co-living, hotel, retail and private club, Kafnu is a blended space designed for the new generation of creators, from entrepreneurs to remote workers to artists to global nomads. Two Kafnu urban community hubs will open in Hong Kong and Taipei before the end of 2017.

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Room Mate Hotels continues its European expansion with an eye on the U.S.

Room Mate Hotels, the Spanish global company founded and chaired by Kike Sarasola has opened a new hotel in Barcelona to continue its expansion in Europe, following the launch of three hotels in Italy and one in the Netherlands. Room Mate Hotels, which hosted more than 1 million guests in 2016, opens with Gerard its fifth hotel in Barcelona and the 22nd in the world.

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Softscribe Inc. Identifies Hoteliers' 5 Top Operational Challenges

Softscribe Inc., a leading hotel tech PR firm, identified 5 top operational challenges hotel operators encounter. Insights are gathered from a sample of customer-centric stories Softscribe Inc. created to increase technology sales for clients.

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hospitalityPulse Offers a Sneak Peek of pulseBooker During HITEC 2017

Attendees at this year's HITEC in Toronto, Canada will be introduced to the latest inspiring innovations from hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be unveiling its Internet Booking Engine (IBE) which complements the use of its FIRE (Feature Inventory Response Engine) solution. This new IBE is offered to FIRE users at no charge.

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Palmeraie Resorts partner with iRiS Software Systems to blend tradition with cutting edge technology

Starting with the Palmeraie Palace - the group's flagship hotel iRiS will be providing a responsive solution to enable guests to have hotel and brand information at their fingertips. This impressive service is available for any guest device: smartphone, tablet and laptop.

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Koloa Landing Resort at Poipu Selects Agilysys Solution Suite to Streamline F&B Operations and Enhance Guest Service

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that Koloa Landing Resort at Poipu in Koloa, Hawaii, has selected a suite of software solutions including InfoGenesis POS, InfoGenesis Flex and rGuest Pay to streamline food and beverage operations and enhance guest service at the 306-unit luxury property.

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Midas Hospitality Selects Broadvine to Optimize their Portfolio Performance

Broadvine, a leader in Business Intelligence and Analytics software for the hospitality industry, announced today that it is implementing its cloud-based application to optimize hotel portfolio performance for Midas Hospitality, one of the premier hospitality management groups in the Midwest.

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protel hotelsoftware and SHR Announce First-Ever CRS/PMS Whisper Technology Alliance

Sceptre Hospitality Resources, SHR, a leading provider of advanced distribution technology and creator of the best-in-class central reservations system, Windsurfer CRS, has partnered with global property management system (PMS) innovator, protel hotelsoftware, to bring hoteliers and their guests an enhanced booking experience by way of a unique predictive analytics data interface.

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Marriott International Wins Two Creative Data Cannes Lions

M Live, Marriott International's global marketing real-time command center, was awarded Gold and Silver Creative Data Lions at the Cannes International Festival of Creativity in the categories of Social Data and Use of Real-time Data, respectively.

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Onity Showcases Latest Solutions for Evolving Hospitality Landscape

From DirectKey mobile access providing guests a seamless journey to their room to all-new OnPortal software featuring tablet-based check-in and full access management, Onity continues to deliver technology solutions for hoteliers that delight guests and help build loyalty. Onity, part of UTC Climate, Controls & Security, a unit of United Technologies Corp. (NYSE: UTX), is showcasing its advanced offerings at HITEC, the world's largest hospitality technology show, June 26-29, in Toronto, Canada.

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The Ritz-Carlton Takes to the Sea First Luxury Hotel Brand to Offer Bespoke Yacht Experiences

The Ritz-Carlton Hotel Company, L.L.C., part of Marriott International, Inc. (NASDAQ: MAR), today announced its entry into luxury yachting and cruises bringing the award-winning luxury hotel brand's service and timeless style to sea. Created by The Ritz-Carlton and maritime experts Douglas Prothero and Lars Clasen, in collaboration with funds managed by Oaktree Capital Management, L.P., The Ritz-Carlton will provide luxury hospitality service under a long-term operating agreement. Named The Ritz-Carlton Yacht Collection, this venture represents a unique foray into the cruise industry for a luxury hotel operator. The first of three lavish cruising yachts in this series is scheduled to take to sea in the fourth quarter of 2019, and distinguishes Marriott International as the only provider of luxury accommodations both on land and at sea.

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The World's Best Hotels Choose ALICE for Guest Messaging, Staff Operations, Concierge Technology, And More

New York, NY -- ALICE - the hospitality industry's leading operations platform, which connects all the departments of your hotel for improved staff communication and task management - will be showcasing new products and features at this year's HITEC in Toronto, June 26-29, Booth 1245. You can schedule a meeting with our team here.

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Milestone announces new intuitive dashboard for Insights software

Milestone Inc. announced the launch of a new version of Insights software, featuring a completely revised digital intelligence and competitive benchmarking dashboard.

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EyeforTravel's Smart Travel Data Summit 2017 Launches Today -Agenda & Speakers Revealed

EyeforTravel has officially launched its annual Smart Travel Data Summit Europe 2017. Held in Amsterdam on November 29th-30th at the Hotel Novotel, the event will bring together senior data, revenue management and marketing analytics professionals to discuss emerging trends and formulate the best strategies to tackle current and future disruptions. This year's speaker line-up includes prominent names in the industry including:

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IHG Owners Get First Look at Fresh, New Midscale Hotel Brand

InterContinental Hotels Group (IHG), one of the world's leading global hotel companies, revealed plans to launch a new, high-quality midscale brand at its 2017 Americas Conference this week in Las Vegas. It will target more than 14 million guests in a vastly underserved segment of the U.S. midscale market, estimated to be worth $20 billion in annual industry revenues. This brand will champion the traveler who wants a hotel stay that finally meets their expectations for the type of hospitality they value most the basics done exceptionally well at a price point about $10-15 less than IHG's industry-leading Holiday Inn Express brand.

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IHG Announces Exciting Enhancements For Guest Experience Across Mainstream and Extended Stay Brands

New food and beverage and design rolling out appeal to both guests and ownersThis week, at its 2017 Americas Conference in Las Vegas, InterContinental Hotels Group (IHG), one of the world's leading global hotel companies, shared exciting brand updates with the owners of its mainstream and extended stay brands. As IHG continues to build preferred brands, these new solutions are created with both guest satisfaction and owner returns in mind.Holiday Inn ExpressHoliday Inn Express, the world's largest hotel brand in its segment, announced the new and improved Express Start breakfast bar. The updated space includes improvements across product, service and design to create a better experience for guests and increased ROI for owners. Central to this solution is the introduction of the new RATIONAL SelfCookingCenter combination oven which allows the brand to serve fresh egg and meat products each morning. Holiday Inn Express is the first midscale hotel brand to use this innovative oven. Additionally, the brand is partnering with Cinnabon to offer an exclusive recipe as one of the signature items on the complimentary Express Start breakfast bar for all U.S. hotels.

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Hyatt Place Brand Introduces Elevated Breakfast Experience for Guests

The Hyatt Place brand today announced its new, innovative breakfast experience that puts the power of breakfast in guests' hands with customizable Build Your Own Breakfast Bowls and Greek Yogurt Parfaits.

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Scandic to acquire Restel's hotel portfolio and become the leading hotel operator in Finland

Scandic Hotels Group (\"Scandic\") has signed an agreement to acquire Restel's hotel operations in Finland. Through the acquisition, Scandic will strengthen its position as the leading hotel company in the Nordic countries and become the largest hotel operator in Finland. The transaction subject to regulatory approval.

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Horwath HTL Special Market Report: New Zealand

The New Zealand hotel industry is continuing to perform strongly, with occupancies and room rates breaking last year's highs.Strong economic conditions and 3-4 years of unexpectedly strong growth in international visitor arrivals have generated increasingly strong demand for hotel accommodation. Written by Stephen Hamilton of Horwath HTL New Zealand.

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Horwath HTL Special Market Report: Morocco

With its coastline, mountains and desert, a rich cultural and historical heritage and its strategic location within the Mediterranean, Morocco benefits from a strong tourism potential.

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Guestware celebrates 20 years of exhibiting at HITEC

Guestware, the hotel industry's most comprehensive and flexible Guest Experience Management software, is celebrating 20 years of participation at HITEC, the world's largest and most extensive hospitality technology event. This year's event will be held in Toronto, Canada, from June 26-29. Guestware will be demonstrating their latest functionality in booth #1017.

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DHISCO's Allyn Moeller Recognized as Data Science Visionary

Allyn Moeller, director of product management for DHISCO Inc., the world's leading hospitality distribution company, has been recognized as a \"data hero\" for his leadership in developing systems to speed up transactions and help customers better capture and analyze hotel booking trends and sales data.

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Magnuson Hotels & RG Hotel Management deliver Memphis hotel 400% revenue increase

Magnuson Hotels, America's fastest growing hotel brand and RG Hotels, the leading hotel management company today announced that the Magnuson Grand Memphis Airport Hotel, in just a few months has seen revenue increases in excess of 400%.

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dormakaba Launches Quantum Pixel, the next generation of Quantum Locks at HITEC

dormakaba, one of the top three companies in the global market for access and security solutions, will launch its Quantum Pixel electronic door lock at HITEC 2017 in booth 1901.

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Ariane Systems and ALE Expand Strategic Partnership to Maximize Guest Convenience and Hotel Operations Efficiency

Ariane Systems, a leading provider of self-service check-in/out technology for the hospitality industry and ALE, a global leader in enterprise communications and network solutions and services, have announced the expansion of their partnership. The companies initially formed a collaboration in 2016 in order to provide a best-of-breed solution to better serve the needs of their joint global hotel clientele. The fostering of closer ties between Ariane and ALE, operating under the Alcatel-Lucent Enterprise brand, serves to integrate features and functionalities of their respective solutions portfolios. Together, they provide hoteliers with a unique opportunity that further streamlines and simplifies guest check-in/out experiences, while enhancing overall convenience and operations efficiency.

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Fosun to build mega-resort 3 times larger than Monaco on former Athens airport site

A $ 7.9 billion investment was announced by Fosun International in collaboration with a consortium from Abu Dhabi in order to develop a mega resort on the former Athens airport site of Elliniko.

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GEMtouch Announces General Availability of its Signature Guest Experience Management Solution After Successful Pilot

GEMtouch, the travel technology startup that is the emerging leader in hotel and resort guest activity management solutions, today announced the general availability of its signature GEMtouch Guest Experience Management Solution. The announcement follows the completion of a year-long, phased pilot of the cloud-native, software-as-a-service solution at the award winning Chatham Bars Inn, a four star resort which occupies some of the best shoreline on Massachusetts' Cape Cod.

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STR and Google find strong correlation between searches and hotel bookings

Higher Google search volumes are strongly correlated with higher hotel demand levels, according to an analysis from STR and Google. For the purpose of their regression analysis, STR and Google selected New York City and London as case study markets due to proportionate market size and other comparable hotel performance indicators. Search patterns and hotel performance trends were studied for each market in 2015 and 2016. \"Our study showed a statistically significant relationship between Google search data and the number of roomnights actually sold in the two markets,\" said Robert Bauer, STR senior analyst. \"Global markets vary greatly as it relates to seasonality, consumer travel behavior and economic factors, but it is reasonable to project a similar correlation for other established markets in the hotel industry. This is important for hoteliers in assessing interest in a particular destination and measuring how booking patterns evolve around that interest.\" In year-over-year comparisons, Google searches for accommodation in New York City grew 3% in 2015 then jumped 7.3% in 2016. Hotel demand (roomnights sold) increased 2.8% in 2015 and 5.8% in 2016. Google search volume for accommodations in New York increased following the November 2016 election with high interest levels from both domestic and international travelers.

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TrustYou's Hotel Communication Study Reveals Strong Correlation Between Messaging and Guest Satisfaction

TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study, which identifies a strong correlation between the communication of guests and accommodation providers and the resulting overall guest satisfaction. The sample for the study consisted of 920 participants of adults over the age of 18, all of whom must have traveled and booked an accommodation online within the past 12 months for business, leisure, or both. The study is available to download for free.

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Does Virtual Reality Have a Place in Travel?

The travel industry is driven by inspiration - an industry that leverages curiosity, realizes experiences and opens us up to the world. If experiences are the currency of the travel sector, and inspiration is the key to loyalty, the use of virtual reality (VR) technology would seem like the perfect match.

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Top 5 Essential Tips To Increase Direct Booking | tourism-review.com

Online Travel Agencies (OTAs), like Expedia and Booking.com are responsible for a large portion of online hotel room reservations but at the same time demand 10 to 15 percent in commission fees. Independent hotels are particularly OTA-dependent on average, 76 percent of independent hotel bookings are made through OTAs. Morgan Stanley Research estimated that the global hotel industry saw revenues of $570 billion last year independent hotels took home about $11 billion whereas OTAs generated $16 billion dollars from commissions. However, more direct booking simply means higher profitability. Thus, the question is how to increase the hotel direct booking? Follow the following tips and boost your revenues.

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Nor1 to Host Three Information Packed Workshops at HSMAI ROC 2017 In Toronto, Canada

Nor1, the leader in hospitality merchandising technology, is pleased to announce it will host three free workshops as part of this year's HSMAI Revenue Optimization Conference in Toronto, Canada on June 27, 2017. \"I am extremely gratified that Nor1's commitment to education has allowed us these opportunities to share leading edge ideas with the best and most innovative in the hospitality industry,\" said Jason G. Bryant, Nor1's Founder & CEO.

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EyeforTravel Data & Digital Strategies Europe 2017 Save the Date and a Call for Papers

250 heads of data, analytics, technology, digital, marketing social media and innovation from Europe's biggest transport, hospitality and travel brands will meet with one goal identify the data strategies, digital partnerships, innovations and business models that will make their companies thrive in the future.

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Honeywell Helps Florida's Seagate Hotel & Spa Reduce Energy Use Nearly 20 Percent, Achieve LEED Certification

The Seagate Hotel & Spa in Delray, Florida, is a perfect example of how advanced hotel environmental technology ensures guests stay comfortable while the hotel uses less energy. Seagate's owners created the upscale spa property to be as environmentally sensitive as it is luxurious. Honeywell's (NYSE: HON) expertise helped the Seagate achieve LEED certification (Leadership in Energy and Environmental Design), a U.S. Green Building Council designation that rates buildings for their design, construction, operation and maintenance and reward the building owners for their environmental responsibility.

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Angie Hospitality to Showcase Revolutionary Guest Room Technology During Entrepreneur 20X Competition

Angie Hospitality, creator of Angie, a revolutionary voice-based hotel guest room technology solution, will be competing in the Entrepreneur 20X (E20X) competition, taking place during day one of HITEC Toronto on June 26 from 1 p.m. to 4 p.m. at the Metro Toronto Convention Centre. Angie Hospitality is one of 13 start-up contenders and will be pitching its innovative voice command solution with a four-minute presentation detailing Angie's key features, as well as her significant impact on guest communications and back-of-house operation protocol for the hospitality industry.

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Trump statement to enforce the ban on tourism' is a retrograde step for the Cuban people

The World Travel & Tourism Council (WTTC) is disappointed to hear of President Trump's plan to reverse key elements of the trading relationship between the US and Cuba, as outlined by President Obama in 2014 and by his visit last year. \"The Cuban people are directly benefiting from increased business and leisure travel to Havana. Travel brings income to the people who work in our industry. President Trump's statements indicate that the Cuban people, rather than the government will be hit by this policy change.\" said David Scowsill, President & CEO, WTTC.

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This $130 Million 'Hyperloop Hotel' Would Let You Travel Between Cities in Luxury Rooms - sciencealert.com

When you go out of town, you usually need to buy a few nights at a hotel in addition to a plane, train, or bus ticket. Brandan Siebrecht, a graduate architecture student at the University of Nevada, Las Vegas, wants to combine these components into one experience. He designed what he calls the \"Hyperloop Hotel,\" a system that would feature a transit system and 13 hotels in different cities throughout the United States.

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Travel Simplified: Hilton Garden Inn Welcomes Travelers to New Hotels in Florida, Michigan, Pennsylvania and New York

The latest round of hotel openings from Hilton Garden Inn, the award-winning, upscale brand from Hilton (NYSE: HLT), shines a spotlight on the array of amenities travelers can expect to find under one roof, giving them more time to focus on how to get the most out of their destination.

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Level Up(grade): W Hotels Debuts Hotel Industry's First-Ever Video Game To Celebrate The Opening Of W Bellevue

To power up the forthcoming opening of W Bellevue, W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), is taking the hotel guest experience to the next level literally. With the brand's newest hotel set in the heart of one of the country's renowned tech hubs, W is excited to press play on the hotel industry's first ever video game, Belle the Bear, on June 15th. W fans and tech-heads alike can play their way to W Bellevue virtually on opening day, with real-life rewards for top scorers in the United States.

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KEYPR Launches Voice, Chat, Mobile Device Management and Web Access

KEYPR, a technology company whose cloud-based platform connects the hospitality experience for guests, staff and management through mobile technology, announced today four major enhancements which will be unveiled at HITEC Toronto. KEYPR Voice, Chat, Mobile Device Management (MDM) and Web Access open the KEYPR platform to an even broader audience and will be made available to all KEYPR customers at no additional cost.

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Veteran hotel tech executive Jeff Hiscox joins Board at Tambourine

Tambourine, a marketing technology company for hotels worldwide, has announced the appointment of Jeff Hiscox to the Company's Board of Advisors. A hotel industry veteran, Hiscox brings proven experience in leading high growth companies.

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RLHC Completes Mobile Payment Integration with MyWallet from MyCheck

SPOKANE, Wash., and NEW YORK -- RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today that guests can streamline making their reservations through the Hello Rewards app. With the MyWallet mobile payment platform from MyCheck now embedded into the brand's Hello Rewards app, the reservations process for Hotel RL, Red Lion Hotels, Red Lion Inns & Suites, GuestHouse and Settle Inn Extended Stay properties is now faster than ever before.

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Giant Bugs Swarm Mantra As Museums Victoria Partnership Is Born

Critters from Melbourne Museum's latest show, Bug Lab: Little Bugs, Super Powers, were seen checking in at Mantra on the Park in Melbourne yesterday after a brand new partnership was formed between Museums Victoria and Mantra.

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New AHLA Research Reveals Online Hotel Booking Scams Are on the Rise, Duping Consumers

Every 60 seconds, Americans make 500 hotel bookings online. And new research reveals that online scams and fraudulent sites are on the rise. In 2015, just six percent of American travelers reported having booked on what they believed was a hotel's official website, only to find they had booked on a fraudulent site websites that use a variety of marketing tactics to mimic hotel websites but are not, in fact, affiliated with the hotel. Just two years later, the number of travelers reporting that same experience has nearly quadrupled to 22 percent. Today, that amounts to 55 million hotel bookings of this type each year, translating to $3.9 billion in \"bad\" bookings.

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Marriott Hotels rallies innovative travel startups to help shape the future of travel

Marriott Hotels, the flagship hotel brand of Marriott International, is searching for the most innovative tech start-ups in to join the 2017 intake of its hugely popular European accelerator programme TestBED and help shape the future travel and hospitality experience. Now in its second year, the programme gives young start-ups the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio in Europe. This year, Marriott Hotels, is looking for start-ups in the following areas to help innovate and inspire creative thinking around the entire guest experience: The in-room experience Transforming the overall guest experience, in and out of the hotel Helping guests find headspace to flourish and stay inspired According to industry insights, now is the time to invest in the future of travel technology. 2016 saw record investment in travel tech (CB Insights) as consumers increasingly look to digital solutions to enhance their experiences. 2016 also saw the launch of Marriott Hotels' first 'live beta' hotel in North Carolina an incubator and testing ground to trial new concepts and technologies and gain real-time customer feedback. As a company committed to innovation, TestBED is a natural progression and enables Marriott Hotels to have a greater say in the future of travel. Interested start-ups can submit their ideas via MarriottTestBED.com if they are a seed or early stage start-up with developed products or services ready to go to market. The deadline for entries is Friday 7th July 2017 and entrants should be willing to pilot the product within Europe. From here, entrants will be whittled down to a shortlist of eight start-ups invited to pitch to a panel of industry experts, including Georgie Barrat, presenter of The Gadget Show, and senior Marriott figures on 22nd and 23rd August 2017. The three most promising companies will then embark on a ten-week programme in which they will pilot their product or service in a Marriott Hotel in Europe. They will also benefit from a tailored mentoring and training programme provided by industry leaders. \"Marriott Hotels aims to be at the forefront of innovation and TestBED provides us with the ideal testing ground to find, nurture and test cutting-edge products that have the power to transform the travel and hotel experience,\" said John Licence, Vice President Premium & Select Brands Europe at Marriott International. \"TestBED is a powerful platform and proposition that gives start-ups the invaluable opportunity to tap into our operational expertise and test their products in a live hotel environment while exposing us to the creativity and disruptive thinking that lies in the start-up community.\" Charles Cadbury, CEO of Dazzle, an in-room voice activated personal assistant and one of two winning innovations of TestBED 2016, commented: \"We would not be where we are today without TestBED, fact. The speed at which we gained market insight and user feedback would have been very hard and time consuming to achieve had we not had the support of Marriott Hotels. Furthermore, being able to quote the interest Marriott took in Dazzle has validated Dazzle, given us credability and opened many, many doors.\" Marriott Hotels has spent the last few years upgrading and evolving its product and experiences to lead the future of travel. In doing so, Marriott Hotels has repeatedly engaged the creative community and developed programmes that enable entrepreneurial talent to flourish within its global operations. Marriott TestBED is the latest innovative programme to engage with this community, following CANVAS in 2015, an incubator project that challenged Marriott employees or local entrepreneurs to fill unused space in Marriott city-centre hotels. http://www.marriotttestbed.com/

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Using Hotel Technology to Keep Those #BeachHouseVibes Coming

New York, NY -- Long Island's trendy The Montauk Beach House is using ALICE's guest messaging and staff technology, ALICE Guest and ALICE Staff, to improve their front desk staff coordination and guest service.

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PBX Regret

As hotel communication evolves, some communication providers have become creative with packaging solutions that may not be what they seem. The result--hoteliers are destined for PBX Regret. Armed with information provided in this whitepaper, there is no reason you should ever become a victim of PBX Regret. 

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ReloQuest Disruptive Aggregator Technology for Corporate Accommodations Wins 2 Awards at 2017 FEM Americas EMMAs

ReloQuest wins the Most Innovative Use of Technology in Global Mobility-Bespoke award at the Forum for Expatriate Management (FEM) Americas EMMAs 2017. Additionally, ReloQuest Founder, Darin Karp, was awarded Global Mobility Rising Star--judged on demonstration of a significant impact, clearly showing exceptional abilities, destined to be among the industry \"movers and shakers\" for the future. The EMMA's were held in Denver, Colorado on May 4th, the event acknowledges companies and individuals that have made significant contributions to global relocation. On November 11th, 2016, ReloQuest was awarded Most Innovative Use of Technology in Global Mobility, Bespoke at The EMEA EMMAs held in London. ReloQuest also received the 2017 Best Use of Technology award from Serviced Apartments, this March in the UK.

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Intelity to Reveal Proprietary Technology at HITEC for Managing Mobile Devices

To ensure that hotels are delivering a guest experience with zero friction, Intelity has developed proprietary technology that will manage mobile devices used by guests and staff via the property network. The new Intelity Mobile Device Manager will notify appropriate personnel if a mobile device such as an in-room guest tablet or other handheld device used by staff is online/offline, if the battery is low, or if the device has left the room or designated area. With the addition of the MDM, hotels now have a single platform that controls the many solutions offered by Intelity.

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Thomas Cook Northern Europe Tests ASSA ABLOY Hospitality Mobile Access at Ocean Beach Club Crete

Thomas Cook Northern Europe, a hotel and travel group with tour operators in Scandinavia, including Ving in Sweden and Norway, Spies in Denmark and Tjaereborg in Finland, is announcing the implementation of ASSA ABLOY Hospitality Mobile Access at its concept hotel, Ocean Beach Club, on the Greek island of Crete. Guests staying at the hotel this summer will now be able to use this innovative technology to access guest rooms using their smartphones.

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Athens, Shanghai Aim to Boost Cooperation

The municipality of Athens and the local government of the massive and globally influential Chinese metropolis of Shanghai have renewed a memorandum of cooperation (MoU) envisioning closer cooperation, during a signing ceremony on Monday at the Greek capital's town hall.

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6 Ways Social Media Can Help Build Customer Loyalty [Infographic]

Now that we live in the digital age, it is only important to take advantage of new platforms to expand operations and boost business growth. And while it's true that websites and social media are all effective as a platform for promoting products and services online, it is also important to use these channels to strengthen one of the most important aspects of the business: customer loyalty.

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A History of the Mayflower Hotel in 5 Scandals - time.com

Once again, the Mayflower Hotel is at the center of a political scandal. On Tuesday, Attorney General Jeff Sessions told the Senate intelligence committee that he did not have any private meetings or recall any private conversations with Russian officials at an April 2016 event at the storied Washington hotel. \"Let me state this clearly: I have never met with or had any conversations with any Russians or any foreign officials concerning any type of interference with any campaign or election,\" he said.

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Recruit, the Leading Japanese Internet and Media Group, Acquires TrustYou to Help Accelerate its Global Growth Ambition

Today, Recruit Holdings Co., Ltd has announced the acquisition of TrustYou, the world's largest guest feedback platform, with the goal to further invest in the international hospitality and travel market. This marks a major milestone for TrustYou and results in increased opportunities for growth across the globe. TrustYou's management will remain to be lead by the two founders, Jakob Riegger and Benjamin Jost, in collaboration with the global management team, who is committed to stay on board on a long-term basis. Through this investment, customers and partners will benefit from broader and faster product development as well as optimized customer service and account management.

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Luxury five-star Rosewood Abu Dhabi delivers outstanding service with latest mobile app technology by Xn protel

Global hospitality management software company Xn protel Systems and Neorcha today announced that Rosewood has implemented the Neorcha mobile application in its brand-new Rosewood hotel in Abu Dhabi. The application creates guest loyalty and encourages direct bookings and upsells, before, during and after the guest's stay.

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Line-Up Revealed for EyeforTravel's Digital Strategies for Travel Europe 2017

EyeforTravel today has announced the launch of the Digital Strategies for Travel Europe Summit (Amsterdam, November 29th-30th), a conference that aims to solve the core challenges faced by digital professionals working in the travel industry today.

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Quorvus Collection's modern luxury typifies the new generation of hotels

The Quorvus Collection is a relatively new brand for the Carlson Rezidor Hotel Group, most well known for operating the Radisson and Park Plaza and Park Inn hotel chains. This upmarket collection replaced the group's hallmark fashion brand Missoni, along with Radisson Blu, appealing to the modern, discerning traveler. According to Carlson Rezidor, \"Each Quorvus Collection property offers a distinguished guest experience and an invitation to immerse oneself in the best a location can offer.\" This points to the current trend sweeping the hotel industry that focuses more on connecting with the specific location of each hotel, clearly based on a client desire to experience more of the local flavour of a place rather than just experiencing the universal environment of a hotel. This is a trend very much influenced by millennials and the surge of sharing accommodation, which allows travelers to meet locals and get tips from them, keeping them off the tourist trail and into the real life of a city or town.

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Location Location Location: Expedia Helps Hotels Showcase Local Landmarks and Experiences

Expedia, Inc., the world's largest online travel company, today announced EPC Points of Interest, a new tool available in Expedia Partner Central (EPC) which allows properties to create a custom list of cultural landmarks, unique activities, and experiences in their local neighborhoods that can be viewed on their property's listing. EPC Points of Interest is yet another Expedia offering designed to enable hotels to differentiate themselves on Expedia, Inc. sites and enhance the consumer shopping experience.

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MyCheck Granted Second Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a second U.S. Patent No. 9,633,344 B2 related to the device, system and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and using database information pulled from a restaurant POS to drive information, push offers, create clubs, and recommend favorite items to customers. The patented technology enables a restaurant or dining establishment to store and maintain customer data for future promotions that can be discounted on historical behavioral or preferences data. The patent also covers businesses wishing to establish a Consumer Club offering promotional incentives based on status level to members, and the need to force-close a check if the customer leaves without paying the bill.

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HSMAI DC's June Event to Address How Data Impacts the Top Line

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter and Cvent will host an educational event and summer social for hotel general managers, revenue managers, sales directors and sales managers on June 27 at Cvent Headquarters in Tysons Corner, Virginia.

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3rd Global Tourism & Hospitality Conference hosted by School of Hotel and Tourism Management to celebrate PolyU's 80th Anniversary

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) organised the 3rdGlobal Tourism & Hospitality Conference (HONG KONG 2017) on 5-7 June 2017 at Hotel ICON in celebration of the University's 80th anniversary.

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Is the App Dead? And Should You Be Texting with Your Guests (Instead)?

The ALICE co-founders will join other industry experts in two back-to-back panels at HITEC to discuss the future of the guest experience. As enthusiasm over guest apps wanes, guest messaging grows in popularity. But is the app really dead? And, if so, should you be texting with your guests instead? The ALICE co-founders will join two back-to-back panels at HITEC to explore the role of apps and guest messaging in hotel guest engagement strategies. Both sessions will take place on Wednesday, June 28th, starting with the Guest Messaging panel at 2.30pm, and the Mobile Apps panel at 3.45pm.

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Is your slow hotel website costing you $100K per year or more?

Milestone Inc. today announced the publishing of breakthrough research on hospitality website performance. Milestone compared over sixty-five websites developed by 4 of the leading providers of website design and development services in the hospitality industry. The results of this research are detailed in our new research report: Breaking speed records: How Milestone websites compare to their competitors. The results of the research showed conclusively that Milestone websites consistently outperform their competitors on several key fronts:

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StayNTouch Releases E-Book: The New Guest Experience Reality - From Millennials to Mobile - What Today's Guests Really Want

StayNTouch, the leading innovator in mobile technology and Property Management Systems (PMS) for hotels and lodging, today announced the release of their most inspiring e-book yet - titled The New Guest Experience Reality: From Millennials to Mobile What Today's Guests Really Want. The 27-page guide examines the economic and business impact of meeting the dynamic expectations of today's demanding guests based on profiles, preferences, and personas.

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STR: 2017-18 school break calendars will alter hotel demand patterns

The School Break Report from STR shows two significant school holiday shifts for the 2017-18 academic year and a wide variance in overall U.S. school calendars. \"Hoteliers continue see how holiday calendar shifts of two weeks or even one day can impact a significant period of demand,\" said Chris Klauda, STR's director of destination research. \"We will see several important shifts this year, such as a more concentrated spring break and more students on break during the first week of January. It is vital to identify and anticipate these specific patterns of the markets feeding hotel business.\" Key findings from the 2017-18 School Break Report include:

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Hotel chain reveals the VERY bizarre - but totally hilarious - direct messages it receives on Social Media | dailymail.co.uk

Social media has allowed brands to interact with their customers like never before - this much is true. But while the customer service and advertising processes have benefited greatly from its use, the ability to send direct messages to favorite brands has also resulted in some hilarity - at least in the case of The Standard hotel chain. The brand's Instagram account has apparently been the recipient of more than a few strange interactions over recent months, some of which have been shared in a recent blog post.

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HFTP Announces Planning Underway for HITEC India, HITEC Asia and 2018 Club Engagement Conference

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), announced today they are laying the groundwork to further globally expand the HITEC brand by also producing HITEC India and HITEC Asia. These educational events, HITEC India and HITEC Asia, will follow the tremendously successful HITEC brand that launched in North America in 1972. HFTP's North American version HITEC Toronto, the largest HITEC of 2017, will take place from June 26-29 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Major Hospitality Powerhouses Reveal Key Trends at Annual Boutique Hotel Investment Conference (BLLA)

New York Boutique & Lifestyle Lodging Association (BLLA) successfully closed its 2017 Annual Boutique Hotel Investment Conference in New York, June 7, with some of the most influential hospitality powerhouses in the game. Worldwide hotel luminaries, executives and developers gathered at the Times Center in the heart of New York, to discuss major hospitality trends and provide an in-depth analysis of the ever-developing industry.

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UNWTO and the JTTA partner to foster gastronomy tourism in Japan

The World Tourism Organization (UNWTO), the Japan Travel and Tourism Association (JTTA) and Gurunavi Inc. have undersigned an agreement to develop a \"UNWTO Affiliate Members Report on Gastronomy Tourism: Japan.\" The report will contribute to capitalize the potential of this segment in the Nippon country and add to the existing UNWTO research on gastronomy tourism.

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UNWTO to launch report on Talent Development, Key for Destination Competitiveness'

The World Tourism Organization (UNWTO) and CENFOTUR, the official training center of the Ministry of Tourism in Peru have signed a cooperation agreement to develop a report 'Talent Development Key for Destination Competitiveness.\" The report will offer an extensive analysis of the importance of capacity building as a determining factor in the success of tourism destinations, with a special focus on Latin America and Peru.

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Executive Interview: Airbnb - Phocuswright Europe 2017

Olivier Gremillon, Managing Director, EMEA, Airbnb and Douglas Quinby, Senior Vice President, Research, Phocuswright Inc. Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. 

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How Private Accommodation is Transforming Global Accommodation - Phocuswright Europe 2017

Keynote by Douglas Quinby, Senior Vice President, Research, Phocuswright Inc. Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers.

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Executive Roundtable: The Legislation Debate - Phocuswright Europe 2017

Can progress be regulated? How do you keep change in check? As innovation transforms travel distribution, efforts to regulate might break down the dynamic. How to handle the challenges of European legislation? Phocuswright, the travel industry research authority, held its fourth annual Phocuswright Europe 16-18 May 2017, in Amsterdam, The Netherlands. Phocuswright Europe brought together 500+ European travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. 

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Hyatt Place and Hyatt House Announce Aggressive Growth Pace in Key Markets during NYU Conference

The Hyatt Place and Hyatt House brands continue their growth trajectory in key markets with the opening of 19 new hotels as of June 7, 2017. A number of these recent openings represent significant milestones for the Hyatt Place and Hyatt House brands as hotels continue to open in urban, lifestyle and university locations.

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Milestone Launches New Corporate Website

Milestone Inc. today announced the launch of a completely revised website. The website redesign has been in the works for months and is part of a continuing effort by Milestone to provide enhanced information about its growing portfolio of products, services and customers across hospitality, retail and financial services sectors.

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How a Midtown Manhattan Boutique Hotel Ditched Radios - And Their Noise and Confusion - for Improved Staff Communication and Task Management

New York, NY -- Luxury Midtown Manhattan boutique, Kimberly Hotel & Suites, has selected hospitality operations platform ALICE to improve staff communication and efficiency at the 194-room hotel. ALICE unites all staff departments together with a shared work management and communication system. The Kimberly Hotel's housekeeping, engineering, room service, front desk, and concierge teams have all been using ALICE since February 2017.

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Simplifying Digital Marketing For Hotels | forbes.com

Hospitality marketing is like selling chocolate in a busy shopping mall: Every customer has different tastes. Too many hotel marketers get caught up in the latest trends or buzz words like \"big data\" or \"content marketing.\" This often causes hoteliers to overthink their marketing budget and engage in complex strategies while they still have an automated attendant answering their phone or a call center in Canada pretending to be the front desk. It's time to get back to the basics and focus on what's important your guests.

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HEBS Digital Wins 8 Interactive Media Awards for 2017, Including 6 Best in Class

HEBS Digital is proud to announce that the company has been awarded six \"Best in Class\" and two \"Outstanding Achievement\" distinctions from the Interactive Media Awards in the Hotel/Resort category for 2017. The Interactive Media Awards recognize the highest standards of excellence in website design and development and honor organizations for their outstanding achievement.

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Maestro PMS Brings Newest Cloud, Tablet, Mobile Solutions for Independents to HITEC

Maestro PMS will arrive at HITEC 2017 in Toronto June 26-29 with a suite of new property software features and solutions to increase online and offline profitability and productivity for independent operators. Maestro continues to be the preferred technology solution provider of leading independent hotels, resorts, condos and multi-property groups offering 20+ integrated modules on a single image database.

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With 30 Brands Under Marriott's Umbrella, There's Room for More, Says Arne Sorenson | meetings-conventions.com

At the NYU Hospitality Industry Investment Conference today, Rebecca Jarvis of ABC News conducted a Q&A with Arne Sorenson, president and CEO of Marriott International. Following are highlights of that conversation.

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How Arne Sorenson Is Melding Marriott and Starwood - luxurytraveladvisor.com

To Arne Sorenson, president and CEO of Marriott International, luxury is very much about the hardware of hotels, and about their emotional promise as well. With the recent Starwood merger, Sorenson is the overseer of the largest hotel company in the world, with 30 brands and more than 5,700 hotels in 110 countries. Eight of those 30 brands sit firmly in the luxury space: St. Regis, The Luxury Collection, The Ritz-Carlton, Ritz-Carlton Reserve, W Hotels, JW Marriott, Bulgari Hotels & Resorts and Edition. The eight brands comprise 365 luxury hotels, with another 100 in the pipeline.

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Best Western: Growth on The Agenda After Strong Year

Rapid international tourism growth combined with excellent corporate and government demand propelled Best Western Australasia to a strong result for the year toMarch 31.Leading the charge were international guests buying BWA's 'Hotel Pass', sales of which rose 35% over the previous year, the best for a decade. This result is well ahead of the inbound market and down to the global strength of the Best Western brand which is now in 100+ countries.Steve Richards, Head of Commercial at Best Western Australasia, pictured, attributed the brand's success with international travellers to quality accommodation in key leisure markets, a softer dollar, a strong government tourism body and increased air capacity.Best Western's focus on the business market has also paid dividends with a 10% lift in corporate agency sales while Best Western Rewards achieved 9% regional growth and increased guest loyalty. BWR now has more than 30 million members.\"It's been another huge year with lots going on at Best Western - we've broken revenue records, revamped our distribution technology network, overcome certain challenges and improved the overall quality of our properties,\" Mr Richards said.\"Everyone has worked extremely hard and together we have built a solid platform for future growth.\"Other performance highlights include the addition of seven new properties, including the first Best Western Plus in New Zealand, growing member revenue by 9%, the record-breaking Free Breakfast campaign and the 'Not Just a Hotel' brand refresh.Growing the Australasian network, which currently numbers 125 properties, is a major priority and Richards says there are more than 50 potential properties in the current pipeline.\"We are looking at a mix of properties and are confident of adding a number of quality hotels to our network in the coming months.\"Meanwhile, Mr Richards said Best Western has begun marketing the company's latest brand, SureStay, a white label option for the budget market, to local hoteliers and received a positive response.\"SureStay is a great option for hoteliers looking to target the economy traveller through Best Western without the higher costs of full membership.\"Upgrading technology remains a high priority and Mr Richards said the Australian operation will migrate to the global Bestwestern.com internet platform in a major operation planned for August.This follows the transition of all local properties to a two-way reservation system over the past year a move resulting in immediate growth and one that huge opportunities for leveraging data.\"There are many opportunities and the future looks bright,\" Mr Richards said.

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139 Facts about Instagram One Should Be Aware of in 2017 [Infographic]

Instagram is a mobile photography application that Facebook bought for $1 billion in 2012. Let's see how it all started and lead to the BIG take over and how the company is doing now.

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Apple is launching walking tours from their stores around the world - travelandleisure.com

Traveling tech nerds could start getting their introduction to new cities from Apple stores. This week, the company is launching a new series of daily events that will not only introduce customers to Apple products, but lead them on tours about town. Today at Apple will host more than 4,000 events every day at the almost 500 Apple stores around the world. Customers will be able to choose from events like Photo Walks and Sketch Walks short walks to different photogenic places that will teach customers how to use their phones or iPads to make art around town. The walks will be led by local artists or, in smaller markets, an Apple Genius. Subjects of the classes include shooting portraits, architecture and light.

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Trump Organization to Go Budget Friendly With American Idea' Hotel Chain - nytimes.com

On the campaign trail, President Trump's children rolled through dozens of small towns across the country, reveling in the adoration of the crowds. But they were less enamored of the budget-friendly hotels along the way, an assortment of run-of-the-mill offerings that were barely distinguishable from one another. That led to a business idea. On Monday, the Trump Organization announced plans for a new three-star hotel chain with a patriotic flair, echoing President Trump's campaign slogan about putting America first and reflecting the organization's promise to enter into new deals only in the United States. The intention is to differentiate the chain, called American Idea, by featuring artifacts of American culture in the hotels, such as an old Coca-Cola machine in the lobby or American-made sundries in the rooms.

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Trump Hotels Launches American IDEA, A New Midscale Brand

Trump Hotels announces the continued expansion of its hotel portfolio with the launch of its new midscale brand, American IDEA, a concept rooted in local history and neighborly service.

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New Cruises Geared Towards Millennials to go Live in 2018

Cruises have always been regarded as a holiday choice for the older generation. Regarded as stuffy and boring by younger people, cruises are normally the haunt of travellers who want a one-stop-shop for rest, relaxation and entertainment. Well, all that is about to change. Uniworld Boutique River Cruise Collection is launching a new, millennial-focused cruise brand, U by Uniworld, is targeting passengers between the ages of 21 and 45 in an effort to separate the cruises for older age groups so younger travellers aren't scared off. Being within this age range is going to be a requisite for passengers hoping to travel on the U by Uniworld cruises, and the model takes its inspiration from the 18 35 holiday packages operated by Uniworld's sister company, Contiki.

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Marriott International Unveils Plans to Double Its Luxury Footprint In Asia Pacific

Marriott International today unveiled plans to double its luxury presence in Asia Pacific by adding more than 100 luxury hotels to its current footprint of 113 luxury properties. Announced at the International Luxury Travel Market (ILTM) conference in Shanghai, this represents over half of the company's global growth in this category.

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Wyndham Rewards Goes All-In with Caesars Entertainment, Unites the World's Top-Ranked Hotel and Casino Loyalty Programs to Create Exclusive Perks for Rewards Members

Wyndham Rewards, U.S. News & World Report's top ranked hotel rewards program for 2016-2017, today unveiled a new loyalty partnership with Caesars Entertainment and its award-winning Total Rewards program with more than 50 million members, upping the ante for members of both programs with a host of industry-leading perks. The move brings the immediate benefit of complimentary status match to members of both programsa first for any Total Rewards hotel partnerwith additional perks slated to come online later this summer. Once complete, Wyndham Rewards members will have the ability to book Total Rewards destinations across the U.S. and Canada directly through Wyndham Hotel Group and Wyndham Rewards channels; earn and redeem Wyndham Rewards points for qualified stays at those destinations; bid on one-of-a-kind hotel, restaurant and entertainment experiences; and transfer points between the two programs. \"For the last two years, we've been unrelenting in our efforts to build the world's best rewards program, applying a laser-like focus to help our members experience travel where and how they want,\" said Noah Brodsky, senior vice president of Loyalty and Engagement at Wyndham Hotel Group. \"Whether it's a hotel, a condo, a vacation home or now, a world-class resort like Caesars Palace, no other program offers their members the breadth, the simplicity or the generosity of Wyndham Rewards.\" \"Total Rewards continues to set the standard for loyalty within gaming and entertainment, and we're always looking for likeminded partners to elevate member benefits,\" said Michael Marino, senior vice president and chief experience officer, Caesars Entertainment. \"With Wyndham Rewards, we're giving our members access to an unparalleled portfolio of hotels, condos and homes and a fast track to elevated status with one of the world's premier rewards programs.\" Starting today, eligible members have the opportunity to obtain complimentary status match with either program by visiting www.wyndhamrewards.com/caesars. Platinum and Diamond members of both programs may match to the corresponding level of their non-primary programPlatinum to Platinum, Diamond to Diamondwhile Total Rewards Seven Stars members may match to Wyndham Rewards Diamond. For more information, including details on how to book along with full terms and conditions, visit www.wyndhamrewards.com/caesars.

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Associated Luxury Hotels International (ALHI) Expands Caribbean Options with its First Member in Cuba and a Legendary Hotel in Puerto Rico

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has expanded its Caribbean options with the recent addition of two luxurious hotels to its distinguished membership portfolio. The new 5-Star-quality Gran Hotel Manzana Kempinski La Habana, which just opened in Havana, Cuba in early June, is ALHI's first member in Cuba. The legendary El San Juan Hotel becomes ALHI's second option in San Juan, Puerto Rico, joining the oceanfront 319-room Condado Vanderbilt Hotel in the ALHI portfolio. In addition, ALHI also can now coordinate meetings and incentive programs on luxury cruises to Cuba, through its Global Luxury Alliance members Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. The announcement was made by Mark Sergot, Chief Sales Officer of ALHI.

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Signature Inn Adds Color, Americana and Pop Culture to the Hotel Experience

Mixing the bold colors and sleekness of pop culture and mid-century design to provide a lifestyle hotel experience, RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announces today the re-launch of Signature Inn, an upper economy brand with the dazzle of a boutique property.

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Cambria Hotels Surpasses 100 Hotels Open and in the Pipeline

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, today announced aggressive growth and development plans for its upscale brand Cambria Hotels in 2017. Cambria now has 30 hotels open across the United States, and more than 70 in the pipeline. Four hotels have opened in 2017 and 10 more will open by the end of the year. In addition, 18 ground breakings and multiple executed franchise agreements are expected.

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Ascend Hotel Collection Gains Momentum

Ascend Hotel Collection, the first and largest soft brand of any multi-brand hotel company, continues a year of rapid growth executing new member agreements and expecting new openings every month throughout 2017. As part of Choice Hotels International, one of the world's leading hotel companies, the Ascend Hotel Collection features unique, boutique and historic independent hotels and resorts with 230 properties open and under development worldwide.

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4 Ways Technology Can Make Travelers Feel Right at Home

Customer service is one of the hospitality industry's hallmarks. Thirty years ago, it put a premium on the reservations systems and consistent services. But as the traditional buy-sell model fades away, the customer experience not the product itself is now a primary focus.

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Summer Travel Trends: What Search Activity Reveals About Consumers' Mindsets | thinkwithgoogle.comPlanning for summer vacations is already in full swing. Six in ten people considering a summer trip were already conducting some type of research in February,1 yet 46% had not decided on their destination.2 Recent searches reveal the types of trips travelers are looking to planand how they'll plan them.

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MediaConcepts' Mobile Application, Priscilla, Integrated with ASSA ABLOY

MediaConcepts, an innovative provider of integrated digital solutions for global hospitality organisations, has integrated its mobile application, Priscilla, with ASSA ABLOY Hospitality Mobile Access.

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OpenTravel Alliance Co-locates with HFTP for 2017 Annual Hospitality Conference

OpenTravel Alliance (OTA) has announced a co-location agreement Hospitality Financial and Technology Professionals (HFTP) that will enable OTA to host its Annual Advisory Forum at HFTP 2017 Annual Convention. The OTA Annual Advisory Forum will take place on October 23 - 25, while the HFTP 2017 Annual Convention will overlap and start on October 25 and run through the 27. Both will be located at the Omni Orlando Resort at Champions Gate in Orlando, Fl.

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Marriott International Embarks on Global Independent Hotel Expansion

From the NYU International Hospitality Industry Investment Conference in New York, Marriott International (NASDAQ: MAR) today showcased the industry's most powerful independent hotel platform, focused on offering consumers a range of uniquely local hotel experiences and owners an impactful lever to maximize returns while retaining their hotel's individuality. With the acquisition of Starwood Hotels and Resorts in 2016, Marriott International now has more than 240 independent hotels under three distinctive collection brands The Luxury Collection, Autograph Collection Hotels and Tribute Portfolio and expects to grow its collection brands by nearly 50% by 2019.

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Extended Stay America Launches Franchise Development Program

Extended Stay America hotels (ESA) announced today the brand's next five-year growth strategy, anchored by its first ever franchising program and a return to new hotel builds, the first in a decade. ESA is combining its attractive and best-in-class operating model with a franchisee-friendly agreement and guest-inspired redesigns to catapult the brand, accommodating an ever-growing and underserved mid-scale extended stay audience.

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Wyndham Makes its Mark on Soft Brands with The Trademark Hotel Collection

Strengthening its position as the true champion for hoteliers in every segment, Wyndham Hotel Group - hospitality giant with an unparalleled portfolio of more than 8,000 hotels globally - today launched a new independent concept for upper-midscale-and-above hoteliers: The Trademark Hotel Collection.Trademark is designed for independent entrepreneurs who have built an iconic hotel and are looking to boost its distinctive legacy with unmatched support. The brand invites hoteliers who operate landmark, 3 - 4 star hotels to maintain their individual spirit while taking advantage of Wyndham's scale, distribution, services and loyalty program.\"A trademark is a symbol of character, an emblem of individuality. Trademark isn't just another brand: it's a rally cry for independent entrepreneurs who aren't afraid to make their own mark,\" said Lisa Checchio, Wyndham Hotel Group's vice president of brand marketing and insights. \"The Trademark Hotel Collection is the next step in our mission to flip the script on existing expectations and champion all hoteliers by offering them an independent choice outside of the current luxury and upscale options available.\"At launch, the brand's pipeline includes more than 50 hotels and interested owners of both existing hotels and new construction opportunities in top urban markets around the world. The collection becomes Wyndham Hotel Group's 19th hotel brand, positioned among the company's smart and stylish brands alongside TRYP by Wyndham and the company's newly acquired Dazzler and Esplendor brands which embody boutique and lifestyle travel experiences.A New Side of Soft Brands\"The explosion of soft brands in the last several years has been focused on luxury and upscale hoteliers with demand still growing at a rate of nearly 20% leaving a market void for independent hoteliers in the upper-midscale segment, the largest segment accounting for 18% of rooms in the U.S.,\" said Chip Ohlsson, Wyndham Hotel Group's chief development officer. \"Wyndham is the only hotel company positioned to champion upper-midscale-and-above independent hoteliers so they can compete in an ever-changing distribution environment with brand-backed support and guest recognition and loyalty.\" Trademark makes it easier for the everyday traveler to find truly unique hotel experiences outside of the luxury options currently available to them. Just as no two travelers are alike Trademark hotels are equally distinctive. Built on the principle that travel is deeply personal, the collection of landmark, independent hotels will enable guests to experience the destination on their terms. Declare Your Independence With Trademark, hoteliers have flexible options and benefit from the power of scale that comes with being part of the world's largest hotel company. Owners may access an experienced team, as well as an in-depth array of services including strategic sourcing, global sales, revenue management, marketing and distribution, operations support, best-in-class training and affiliation with the best hotel loyalty program in the industry.Trademark Collection hotels participate in Wyndham Rewards, the simple-to-use, revolutionary loyalty program from Wyndham Hotel Group with a growing member base of more than 50 million travelers. Named the number one hotel rewards program by U.S. News & World Report and the most generous hotel rewards program by IdeaWorks, it offers members a generous points earning structure along with a flat, free-night redemption rate the first of its kind for a major hotel rewards program.Wyndham Hotel Group is no stranger to the independent spirit of entrepreneurship, supporting nearly 5,000 franchise owners across its portfolio of brands. The company recently added several innovative brands to its portfolio, including Latin American trailblazer Fen Hotels with its design-led Dazzler and Esplendor lifestyle brands, and Dolce Hotels and Resorts, the unequivocal leader in groups and meetings, acquired in 2015.

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ITB Berlin launches marketing alliance with world's largest Halal tourism trade show in Abu Dhabi

ITB Berlin has announced a marketing alliance with International Travel Week Abu Dhabi (ITW), securing its involvement in the United Arab Emirates. The event is the fastest-growing travel trade show in the Middle East. Following its debut in 2015 it is due to take place for the second time at the ADNEC Exhibition Centre. On 25 and 26 November 2017, the event will be open to both trade and public visitors. ITB Berlin's involvement includes numerous marketing and promotional activities.

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Westin Hotels & Resorts Salutes the Early Rising Running Community

Study Reveals Travelers Are Up Before the Sun to Reclaim their Well-Being Routine

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Swiss Darling launched by Swiss International Hotels & Resorts

Swiss International is proud to announce the launch of its booker's loyalty program \"Swiss-Darling\"; a reward system designed exclusively for the corporate bookers. The program was first launched at Swiss International Lenana Mount Hotel in Nairobi, Kenya on 1st of March. This program is now available for all hotels under Swiss International Hotels & Resorts.

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Why are Minibars Disappearing from Hotels?

As hotel owners and operators increasingly design new hotel construction to attract and fit the needs of millennial guests, some long-time and classic guest room features are starting to disappear.

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Starwood Preferred Guest (SPG) One of Marriott International's Loyalty Programs Further Elevates The Member Experience Through Mobile Check-In

Beginning today, Starwood Preferred Guest (SPG), an award-winning loyalty program that is part of Marriott International, Inc. (NASDAQ: MAR), is launching SPG Mobile Check-In for members at 22 hotels in the United States. More hotels will begin offering this feature exclusively on the SPG Mobile app with the global rollout completed by the end of 2017.

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FCS Streamlines Connectivity and Efficiency with Integration of CosmoPMS and FCS Unicorn

Singapore 1 June, 2017 FCS Computer Systems (FCS), a leading provider of operations-enhancing technology solutions and services, has announced the integration of its FCS Unicorn call accounting and interface gateway solution with CosmoPMS, a cutting-edge SaaS-based property management platform designed specifically to meet the needs of smaller properties. As a solution that provides these hoteliers with the tools needed to streamline operations such as guest reservations, rate pricing and room availability, CosmoPMS' compatibility with FCS Unicorn now further ensures the ability to attain full operational efficiency via seamless communication and management of backend systems and services. This exclusive new feature not only offers instant connectivity and integration with FCS' full line of operations enhancing solutions, but also provides streamlined and centralized access to data from a host of third party platforms.

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Marriott International Launches the New Club Marriott Program in Asia Pacific Bringing Benefits That Go Beyond Dining

Marriott International, Inc. (NASDAQ: MAR) today announced the launch of the new Club Marriott, combining Club Marriott, Eat Drink & More, and Star Privilegethree powerful dining loyalty programs in Asia Pacificinto one single paid membership program. The newly combined Club Marriott will provide members with more choices and benefits whenever they dine out in their hometowns or visit one of the 200 participating hotels (with more hotels joining every month) across 15 brands in 13 countries across the region.

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Hampton by Hilton Meets Consumer Travel Demand in Time for Summer

Hampton by Hilton adds 10 properties to its portfolio starting this summer to answer consumer traveler trends. The brand's stateside growth, which includes openings across the Midwest, Northeast and Southwest regions, will especially cater to families, with 70 percent planning to travel according to a recent AAA survey. The findings also revealed a significant increase in those planning to take three or more vacations, up 13 percent from 2016. This is expected to translate to shorter trips, closer to home, with family road trips topping the list as the most popular vacation type (79 percent).

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Rooms Hotels announces the launch of their private jet in Georgia

Since their inception, Rooms Hotel Kazbegi and Rooms Hotel Tbilisi has been instrumental in fostering the youthful contemporary energy that's currently turning Georgia into one of Europe's rising cultural hotspots. Taking its commitment in promoting Georgia as a global destination to the next level, Rooms Hotels presents their very own private jet, offering guests an unparalleled insight into its homelandfrom the dramatic terrain of deep green verges and snowcapped peaks in the craggy Caucasian highlands to the electrifying beat of the capital. www.designhotels.com/original-experiences/stepantsminda/the-place-beyond-time

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Hotels put bigger focus on fitness with in-room equipment | washingtonpost.com

As executive director of Destination DC, which markets the capital to travelers, Elliott Ferguson knows a thing or two about hotels. When he travels, one of the first things he looks for is a good fitness center. Before I physically go up to my room, I stop by . . . to assess what they have and figure out what I can do, Ferguson said. Some hotels offer yoga and cycling and/or at least access to some of the various companies that do that here in Washington, D.C. That really makes a big difference when people are looking at where they're going to stay. A growing number of hotels are making exercising on the road even more accessible taking equipment to guest rooms.

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Hilton Launches Revolutionary New Guest Room, Five Feet to Fitness

Hilton (NYSE: HLT) has unveiled Five Feet to Fitness, an in-room wellness concept that brings over eleven different fitness equipment and accessory options into the hotel room. The new room category makes it more convenient than ever for road warriors, exercise enthusiasts, and those who prefer to workout in private to maintain their routines while staying with Hilton. The rooms are part of Hilton's innovation efforts to modernize the hospitality fitness experience and make it more inclusive for all by redeveloping fitness centers and offering fresh fitness concepts tailored to the hotel's location and regular guests.

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May

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Mangalis Hotel Group Announces The Opening Of Seen Hotel Abidjan Plateau

Barcelona, Mangalis Hotel Group is continuing to pursue its ambitious plans in the African continent by unveiling its upper midscale hotel brand with the launch of Seen Hotel AbidjanPlateau.

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Staybridge Suites Launches New Brand Campaign, Hugely Different

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the launch of the newest Staybridge Suites brand campaign, Hugely Different. Through the brand's most extensive use of video assets to date, the multi-channel advertising campaign shows guests that Staybridge Suites is a different kind of hotel for a different kind of traveler. Though digital videos and radio spots, audiences will learn more about how Staybridge Suites brings a Hugely Different hotel experience to road warriors who stay for weeks at a time or families exploring a new city for just a few days.

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Where Will Holiday Inn Grow Its Footprint in 2017?

The InterContinental Makati was recently demolished, and then the Holiday Inn Clark was rebranded. As a result, the InterContinental Hotel Group currently has a mere three hotels located in the Philippines.

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Dusit International forms strategic partnership with Dossen International Group in China

Thailand-based, global hospitality company Dusit International has signed a strategic partnership with Dossen International Group, one of the fastest growing hotel groups in China, to operate and develop DusitPrincess resorts and residences in China.

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Dream Hotel Group Soars Into Second Year Of Unprecedented Growth

Renowned hotel brand and management company Dream Hotel Group, home to its Dream Hotels, Time Hotels, The Chatwal and soon-to-launch Unscripted Hotels brands, today announced another year of unprecedented international growth with nine new hotels expected to open in new destinations by the end of 2020.

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Renowned Sonoma Hotel & Spa MacArthur Place Came for Guest Texting, Stayed for Radio-Free Operations

MacArthur Place, Sonoma Hotel & Spa has selected hotel technology platform ALICE to upgrade their operations and provide convenience to guests through mobile messaging. The hotel is using ALICE's full suite of products - ALICE Guest, ALICE Concierge, and ALICE Staff - for their guests, concierge, and staff departments respectively.

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HeBS Digital Launches Enhanced Brand Website for RLHC, Featuring over 1,100 Properties and 14 Brands

HeBS Digital announces the launch of a completely customized and enhanced brand website for RLHC (Red Lion Hotels Corporation). Featuring over 1,100 properties and 14 brands, this is one of the largest additions to HeBS Digital's diverse portfolio of hotel websites, and the companyis proud to share the results of months of dedicated work by dozens of team members across many departments.

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Jordan reviews tourism sector as revenues remain static since last year

Tourism officials in Jordan have been reviewing developments in the country's tourism sector as revenues from 2016 are on par with takings from 2015 despite a reported rise in the number of visitors to the Western Asian kingdom. Jordan is home to an incredible 100,000+ sites of religious and archaeological sites and spectacular landmarks that draw tourists from all around the world, namely the historical cities of Petra and Jerash, and biblical sites including Al-Maghtas and Mount Nebo. These sites are significant to both Islamic and Christian faiths, but Jordan also sees visitors coming for the purposes of medical tourism, where people come to receive medical attention that cannot be found in other places in the region.

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The first underwater boutique hotel project opened up to investment | hospitality-on.com

What if the future of luxury hospitality lay below sea level? This groundbreaking idea lies at the core of the American company Planet Ocean Underwater Hotel philosophy, which recently called for investment from potential hospitality partners. As Tony Webb, Managing Director of the company, stated: We anticipate that many of our nation's leaders will be very proud to see such a program implemented launch an entirely new industry of inner space undersea tourism for America and other underwater hotel host nations.

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Safestay moves into Europe with acquisition of U Hostels | thecaterer.com

Luxury hostel brand Safestay is to expand overseas following its acquisition of the U Hostels portfolio of three leasehold properties for 3m (2.6m). U Hostels comprises two sites in Madrid and one in Paris. The Madrid properties include a 226-bed luxury hostel with a 15-year lease and the adjacent apartment block made up of 14 one-bedroom and 20 two-bedroom apartments, which will open in 2018 following renovation.

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Mandarin Oriental, Singapore And Jimmy Choo Launch Bespoke Bridal Affair

Mandarin Oriental, Singapore has partnered with the iconic luxury accessories brand, Jimmy Choo, to create the wedding of dreams in elegance and style with the introduction of the I Do in Choo wedding experience. Available from now to 31 March 2018, the experience includes a pair of monogrammed Jimmy Choo's from the Made-to-Order Collection, a bespoke dream wedding cake, a lavish Chinese dinner at the opulent Oriental Ballroom and a rejuvenating Oriental Essence treatment for the newlyweds.

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Top 5 Reasons Live Chat is a Must for Hotel Websites

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry recently launched CoMMingle Live, its fully managed Live Chat service for the hospitality industry. Over the past 6 months, the company has gained valuable insights on how consumers interact with hotel Live Chat agents and now shares the Top 5 reasons Live Chat is a must for hotel websites.

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Howard Hospitality Group (HHG) launches New Hotel Brand: Locale

Howard Hospitality Group (HHG), an international hotel investor, developer and operator, has announced the launch of Locale, an innovative new limited-service hotel brand. Redefining traditional extended stay conventions, Locale appeals to the millennial mindset while creating an open, inclusive concept for savvy travelers from all walks of life. The brand's first hotel is presently under development in a coveted spot on Grand Cayman along the Seven Mile Beach corridor, near local businesses and the popular Camana Bay shopping and dining area, with a projected opening date of September 2017.

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Honeywell's Hotel Guestroom System Upgrades Southern Hospitality At Grand Hyatt Atlanta In Buckhead

In a city known for its southern hospitality, Honeywell (NYSE: HON) is helping one Atlanta hotel virtually eliminate temperature-related guest complaints using the latest in connected technology. Honeywell installed its INNCOM guestroom automation and energy management system in January 2017 at Grand Hyatt Atlanta in the Buckhead district, operated by Hyatt Hotels Corporation and owned by Host Hotels, which has already made a significant impact.

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Phocuswright Announces the European Travel Innovator Awards

Travel industry research authority, Phocuswright, has announced the award winners of the latest startup Battleground, held during Phocuswright Europe currently underway in Amsterdam. Twelve innovators took the stage to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group.

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Connecting the Digital Dots: The Motivations and Mindset of European Travellers

Commissioned with marketing research firm Northstar Research Partners, this multi-generational study examines the online influences and priorities of British, French, and German travellers. The study compares travel statistics across several generations including Gen Z, Millennials, Gen X, and Boomers.

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There's a New Star in Town at SIXTY Beverly Hills

SIXTY Beverly Hills has selected ALICE's hotel staff and concierge technology - ALICE Staff and ALICE Concierge - to streamline task management and improve staff communication. The luxury boutique, just steps from storied Rodeo Drive, joins sister properties SIXTY SoHo and SIXTY LES on the ALICE platform.

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SiteMinder founder: If we can't find good technology to integrate with, then we build it ourselves

SiteMinder has excelled from its start-up phase of development to become a world-leading hotel technology provider, enabling properties across the globe to better manage their online distribution, connect with corporate business and set their rates. The company is also a powerful driver of direct bookings for hotels.

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HFTP Administers Updated CHAE Exam for Hospitality Professionals

Hospitality Financial and Technology Professionals (HFTP) recently launched the newly updated Certified Hospitality Accountant Executive (CHAE) certification exam. The new CHAE exam is now available for applicants, and was designed to give applicants the ability to utilize their financial knowledge and skills acquired. The CHAE Application is available for download on the HFTP website, and the policy and procedures includes detailed information on the application process and the requirements necessary to sit for the exam. The CHAE is a hospitality-specific designation which shows both a dedication to hospitality and accounting.

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Google Webinar on Monetizing the Customer Journey Now Available On Demand

Milestone and Google co-hosted a webinar titled Get the Most Bang for Your Buck out of the Customer Journey on Wednesday, May 17. The recorded webinar is now available on-demand for those that may not have had the opportunity to attend.

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Hotel News PR Delivers News Releases Directly to Hotel and Travel Media, Influencers, and Top News Sites

Today is the official launch of Hotel News PR, the first-of-its-kind press release distribution service dedicated exclusively to helping brands get their news delivered to thousands of media contacts and industry insiders in the hotel and travel industry. Through engagements with PR Newswire, media monitoring platforms, and leading online outlets, Hotel News PR offers a turnkey way for hotels, technology providers, startups, lifestyle brands, agencies, and marketers to get maximum visibility at the best price of using a single portal.

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Virtuoso Forecasts The Top 10 Places Where U.S. Travelers Will Venture During The Busy Summer Season

International luxury travel network Virtuoso, acknowledged as an influential trend predictor in the industry, has mined its data warehouse of more than $39.7 billion in transactions to reveal the top choices for U.S. travelers during the upcoming 2017 summer getaway season. Upscale globetrotters are booking eternal European favorites this summer, with a couple of other international destinations rounding out the list.

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Dhahab, the Golden Dhow, Sets Sail from Six Senses Zighy Bay, Oman

What better way to say goodbye to the stresses of modern life than by escaping to another century on a classic Omani dhow? Inspired by the word, dhahab, which means golden in Arabic, this handcrafted vessel is reminiscent of the golden age of Arabian voyages as it cruises the rugged Musandam fjords at a comfortable 10 knots. Developed by Six Senses Zighy Bay and their team of specialist designers, the private cruiser is furnished in a relaxed artisan style in tune with its resort roots. Dhahab hosts up to six guests in three well-appointed cabins (one king and two twins), and is perfect for families or a group of friends looking for something out of the ordinary. Don't let its homely splendor fool you from bow to stern the vessel offers all the mod cons including air-conditioned saloon, sun decks, dining areas, cinema and large open galley. The crew, including a chef and butler, ensure exceptional service levels throughout the odyssey. Aaron McGrath, general manager at Six Senses Zighy Bay said, \"We are thrilled to launch this beautifully restored classic dhow to our guests. We are committed to offering unforgettable memories and look forward to welcoming visitors onboard this exceptional experience.\"Setting sail from the resort, Dhahab explores the coast of Musandam where the Hajar Mountains tower over quaint fishing villages, stopping to rest along the way in secluded bays bursting with marine life. Time can be spent kayaking, fishing, beach combing, swimming or doing absolutely nothing. There are also options to take a cooking class with the chef, book a bespoke dive or bring a spa therapist on board. The three-day, two-night tailored itinerary is priced at USD 22,000 and includes all meals and non-alcoholic beverages.

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Deutsche Hospitality wins a 'Superbrand Germany

The hotel group Deutsche Hospitality has become the proud recipient of a \"Superbrand Germany\" award at a ceremony held in Berlin. It is the only brand from within the hotel industry on which this much coveted award has been conferred this year and joins such renowned names as Deutsche Bank, Bayern Munchen, BMW and Adidas in the list of prize winners, which were decided by a 21-member jury.

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JUCY Snooze Christchurch Integrates ASSA ABLOY Hospitality Mobile Access for Complete Guest Convenience

JUCY Snooze, a unique Pod-hostel accommodation concept from JUCY New Zealand, opened its first property at Christchurch Airport in late 2016, with the installation of ASSA ABLOY Hospitality Mobile Access for keycard-free entry and security. JUCY Snooze Christchurch is currently using the ASSA ABLOY Hospitality app to implement Mobile Access using VingCard Signature RFID door locks. Self-check-in stations have also been installed to eliminate the need for a traditional guest reception.

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The French-Israeli start-up Sweet Inn raises 20 million in new funds.

The fund-raising round was managed by QUMRA Capital, an Israeli growth capital fund that invests in late-stage technology-driven companies (Taboola, Fiver...). Another Israeli dynamic venture capital fund BRM (Check Point, Moovit), joined, as well as 2 other investors: LA MAISON managed by Michel Cicurel and Marc Levy, and Luxembourg holding investment M.I.3 managed by Philippe Dhamelincourt and Christian Haas.

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Unlimited Earning and Redeeming Possibilities Now Available Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest Unlock New Bonus Programs

Starting today, Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), the trio of loyalty programs from Marriott International, Inc., (NASDAQ: MAR), are offering new opportunities for members to earn unlimited bonus points to fuel their travel passions, in three unique ways:

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TrustYou and Welcome Systems Form Strategic Partnership To Help Hotels Collect Guest Reviews

Pursuing the joint goal of facilitating the hotelier's everyday business and enhancing bookings, TrustYou, the world's largest guest feedback platform, and Welcome Systems, the British hospitality original behind the popular Welcome Anywhere hotel booking system, today announced their new strategic partnership. Welcome Systems' users now have free access to TrustYou Stars Lite, an advanced software solution to collect, analyze and market guest reviews. The feedback is collected through surveys that are automatically sent to the guest after their stay. Proactively sending out guest surveys helps hotels to increase the volume of positive reviews*, which leads to a better rating and online reputation as well as a higher visibility and better rankings across the web. Evaluating guest reviews also helps Welcome Systems' users to identify areas for improvement and to manage the quality of their hotel better in order to enhance the overall guest experience and satisfaction.

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Barcelona In Need Of A New Tourism Model | tourism-review.com

The tourism sector in Barcelona continues to break records. In 2016, the number of visitors reached an all-time high topping the previous year's record numbers with 18.5 million nights spent. This performance places Barcelona far ahead of other European cities such as Milan, Geneva, Munich and Vienna. However, mass tourism has caused many troubles to the locals and a new tourism model is necessary to develop. The perception of Barcelona's residents has been changing. While the great majority still considers tourism to be a beneficial activity for the city, an increasing number of people is of the opinion that tourism has reached its maximum potential, as per the results of the Tourism Perception Survey for the City of Barcelona.

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Russia Lacks Quality Economy Class Hotels | tourism-review.com

Quality economy class hotels are hard to find in Russia, according to a survey of hotel operators by RBTH. In the majority of cases, in lieu of economy hotels, tourists are being offered rooms in run-down Soviet era establishments or in mini-hotels (of 20 to 40 rooms). Vadim Prassov, Vice-President of the Russian Federation of Restaurant and Hotel Operators, explained that the situation varies from city to city: in some places, mini-hotels are able to compensate for up to 70% of the lack of good quality economy class hotels. As far as larger hotels are concerned, the situation depends on the policies of the local authorities, whether they offer incentives to investors.

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Muslims Traveling To Japan In Greater Numbers | tourism-review.com

The total number of people traveling to Japan in 2016 was above 24 million, a figure that is more than the 20 million target set by the national government for 2020. This achievement came just 4 years before the set data and visitors from Muslim nations represented a steadily increasing part of the total amount. Japan has embraced halal tourism several years ago and the effects are quite visible. The number of people traveling to Japan from Muslim nations is growing. The qiblah (arrows pointing towards Mecca) can be found now in many Japanese hotel rooms, airports and shopping centers are equipped with prayer rooms, and halal food has become a staple in many Japanese restaurants. Several companies that do business with Muslim nations also offer halal food in their cafeterias. Moreover, there has been a steady increase in the number of Muslims settling down in Japan.

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How to beat jet lag with hotel spa treatments | cnn.com

Whoever mused that getting there was half the fun clearly hasn't spent enough time flying commercial, crammed into a coach seat sized for a third-grader, sneezed on by passengers and jostled (sometimes, outright assaulted) by grouchy flight attendants. No matter how glamorous the destinationor destination spathe indignities of modern travel are just half the battle. The other half? Fighting the resulting symptoms: sore shoulders, a piercing crick in the neck, or worse, jet lag or altitude sickness. Long-haul flights that cross several zones cause anarchy for the body's circadian rhythms, and the effects are worse the further you travel.

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SALTO releases sleek new AElement Fusion electronic hotel lock with RFID, wireless and mobile technology

AElement Fusion is an electronic lock with a sleek reader accentuated by an interactive light ring that illuminates when access credentials are presented, providing a minimalistic design that blends with any hotel decor. The AElement Fusion is compatible with RFID and BLE (Bluetooth) technologies that integrate seamlessly with mobile applications including SALTO Systems' JustIN Mobile.

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dormakaba, Intelity, StayNTouch Announce Webinar to Simplify Mobile Adoption

Today's guests want a mobile hospitality experience. Do you have an effective strategy for mobile implementation? Would you like to learn more about emerging mobile applications? On May 31st at 1pmET (10amPT) three of the hospitality industry's leading mobile solutions companies will host a webinar that will show operators how to plan and execute a mobile strategy that delivers a positive guest experience and creates greater operating efficiency. Click here to register for the \"Leveraging the Power of Mobility\" webinar.

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Hard Rock International Amplifies The Sound Of Your Stay with Launch of WAX Music Amenity Program

Further establishing its role as the premier music-lifestyle brand in the hotel industry, Hard Rock International announces the debut of WAX: the latest component to the brand's complimentary and signature The Sound of Your Stay music amenity program. Partnering with Crosley, one of the world's most notable turntable manufacturers, and Sony Music Entertainment, a global recorded music company, guests will be offered an all-encompassing opportunity to tune in to the resurgence of vinyl records. Exclusive at all 24 hotels, guests will be offered stylish turntables in the comfort of their own rooms and experience music as it was intended to be listened to.

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As targeted campaigns now represent 58% of email marketing revenues, Revinate and Melt Content share their guide on how to tackle guests' inboxes

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, and Melt Content, the leading content marketing agency, announce the publication of their joint Guide to Email Marketing: a thought-leading e-book with practical, easy-to-implement steps to help hotels get the most from their email activities.Research shows that 90% of companies carry out email marketing campaigns, and according to the Direct Marketing Association, email marketing sees a $47 ROI for every dollar spent. Email conversion rates are three times higher than those of social media, and consumers interact on a daily basis with more brands through email than via Facebook and Twitter.Helene Hall, Chief Commercial Officer at Melt Content, says, \"A well-planned, creative email marketing campaign based on the right set of tools can help hoteliers retain customers and convert new ones, increasing guests' satisfaction and maximizing revenue.\"\"Basing email sends on a broad range of guest data such as social media activity, stay history or past transactions can lead to highly targeted campaigns that generate more revenue,\" says Thomas Landen, Director of Global Field Marketing at Revinate. \"According to the Direct Marketing Association, those amount to 58 percent of all revenue from email marketing,\" he adds.The three steps for a successful email campaignAccording to the Guide to Email Marketing, marketers should tackle three key areas in order to succeed at their email campaigns.First, they have to set clear goals. Do they want to reactivate lapsed loyalty programme members, boost their social media presence, or upsell activities and experiences to guests who have already booked?Second, they need to turn those goals into a clear strategy based on insights who, why and when and key themes and topics. Last but not least, they need data. According to Thomas Landen, \"The more data, the better. A guest's email address is just the beginning: by combining it with demographic data, stay history and preferences hoteliers can categorize them and identify target segments, leading up to more effective campaigns not based on guesswork.\"A roadmap for data-first campaignsThe guide includes a simple email marketing framework that shows how data can shape a campaign right from the early stages. It recommends examining available data as a first step, then planning out a wider content strategy before the work of drafting messages begins. A visual checklist highlights key data points, strategic approaches, content elements and metrics to think about at each stage of the process.Hall says, \"Many marketers define their key goals and then immediately start drafting an email. But if you don't take time to understand the data you're working with first, you have far less chance of creating an effective message. That's what appealed to us about working with Revinate. The platform puts data at users' fingertips, and that echoes the way we approach all content at Melt, whether it's email activity or a complete marketing plan.\"The basic formula for a great emailThe Guide to Email Marketing also addresses the five ingredients of composing a successful email: a relevant, meaningful message; a compelling subject line; an engaging body text; visual content; and a clear call-to-action.These are brought to life through five sample campaign emails drafted by Melt Content's editorial team. Each represents a different data-driven strategy, and comes with tips and annotations to help hotel marketers sharpen their own email design and copywriting.The guide also looks at the optimum length for subject lines, helping users to get their message across within the character limitations of common email clients. And it covers important metrics that help marketers to see what's working and why, including total and unique opens, bounce, click and unsubscribe rates and what devices are most widely used to interact with each campaign.Get the guide Download the Guide to Email Marketing here Download the Email Marketing Framework graphic at meltcontent.com/EMF

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EU Commission's Report Assesses Effects of Antitrust Enforcement in Online Hotel Booking | lexology.com

In April, the European Commission and 10 EU national competition authorities (NCAs) published the results of a coordinating monitoring exercise carried out in the online hotel booking sectors in 2016. The participating authorities sent questionnaires to a sample of 16,000 hotels in ten EU Member States, 20 online travel agents (OTAs), 11 metasearch websites and 19 large hotel chains. The purpose of the exercise was to assess the effects of the antitrust enforcement measures adopted in recent years in this sector, which have led to changes to the so-called 'wide parity clauses' used by OTAs in their contracts with hotels. The monitoring exercise assessed whether the Europe-wide removal in July 2015 by Expedia and Booking.com of certain 'parity' or 'most-favoured-nation' clauses in their standard contracts with hotels has affected pricing and commission rates in the sector.

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Cosmetic Beauty Services - Horwath HTL Report

Fabian Modena and Matthew Brennan of Horwath HTL Health & Wellness discuss the global cosmetic beauty industry. This paper explores the primary differences between various cosmetic treatment categories, reviews industry performance, growth and trends, and identifies ways for operators and investors to utilise cosmetic treatments to boost spa facility performance, through a Bangkok-based case study.

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What Big Data Means for Hotel Visuals

Today's travelers are starting to expect a personalized experience throughout all stages of travel. As a matter of fact, 74% of consumers feel frustrated when website content is not personalized (Infosys.) This shows us that in the evolving world of travel marketing, big data must be utilized in order to please (and convert) our target audience.

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VR for your Website is here | visrez.com

VR is a truly powerful sales platform which can revolutionise how event spaces are presented however currently not every consumer owns a VR headset which can limit the potential reach of a VR campaign. Big news came recently when Google announced that the latest version of Chrome will support VR on the web, allowing users to enjoy VR content on any device. This will make VR accessible to more consumers because it can be experienced in the browser without any installed app which is a huge step forward for VR. Our development team have been working on a WebVR product for some time because of the exciting potential of WebVR as a sales tool.

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Hotel Bars Evolve to Cater to New Generation of Travelers

Hotel bars are changing. Gone are the days of dim lighting, where solo business travelers unwind over a solo drink after a day of hard on the road. Hotel bars are changing. Gone are the days of dim lighting, where solo business travelers unwind over a solo drink after a day of hard on the road. The new hotel bar is evolved to become a social center for the hotel, at times encompassing the entirety of the hotel's lobby and serving as a bright place where groups can meet, socialize and generally have a festive time, says Michael Suomi, who is the principal and interior director of design at Stonehill & Taylor, a New York City-based architecture and interior design firm.

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Will Cuba Become the Caribbean's Best Destination?

Will Cuba Become the Caribbean's Best Destination? Don't get them wrong: The all-inclusive, oceanside resort that Georgetown University Hospitality students visited during their recent trip to Cuba was wonderful, and all anyone could ask of an all-inclusive, oceanside resort. It just didn't say \"Cuba.\"

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Google Launches Local Events Search, Milestone is Right There with Them

Yesterday Google announced a new feature as part of their mobile search results capabilities (https://blog.google/products/search/making-plans-we-can-help/). Mobile users can now find local events happening near them by simply searching for them on Google. This capability is a continuing effort to make mobile devices more beneficial to users as mobile usage by consumers continues to soar.

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ALHIs VP of Sales Jennifer Erney Named PCMAs 2017 Supplier of the Year

Jennifer Erney, who just joined Associated Luxury Hotels International (ALHI) as Vice President of Sales for the Mid-Atlantic region, was named the 2017 Supplier of the Year by the Professional Convention Management Association (PCMA) at its 2017 PCMA Education Foundation Visionary Awards in Washington, D.C. on May 3, 2017. The 2017 Professional Excellence Awards winners were selected from PCMAs membership, which is made up of nearly 7,000 members. PCMA is the worlds largest network of business events strategists. Erney was one of only seven individuals honored with an award this year, and was recognized as the 2017 supplier of the ye ar. Our 2017 honorees and award winners accomplishments serve as inspiration to both industry veterans and novices alike, said PCMA President & CEO Deborah Sexton. Each an expert in their profession always endeavoring to lead the advancement of their organizations and the business events industry.Erney (center) is pictured here receiving the award from Susan Salem Euritt (left), Vice President Direct Sales and Business Development at Garrett Brands; and Chris Wehking, Chief Program Officer at American Society of Anesthesiologists. Euritt and Wehking serve on the 2017 PCMA Board of Trustees for the PCMA Education Foundation. Based in ALHIs Global Sales office in Washington, D.C., Erney assists meeting professionals, association executives and incentive specialists in the Mid-Atlantic region who are interested in conducting meetings, conventions and/or incentive programs at any of ALHIs 250+ luxury-level, mostly independent member hotels and resorts worldwide. A highly accomplished hospitality industry sales executive, Erney previously served as the Director of Global Accounts Meetings & Events for Fairmont Raffles Hotels International (FRHI Hotels & Resorts), which is now part of AccorHotels. In addition to being an active member of PCMA, she is a Certified Meeting Professional (CMP), Certified Association Sales Executive (CASE) by PCMA, and a Certified Hospitality Sales Executive (CHSE) by Hospitality Sales & Marketing Association International (HSMAI). ALHIs Chief Sales Officer Mark Sergot said, We are very proud of Jennifers accomplishments and recognition as supplier of the year for PCMA. I have had the pleasure of knowing Jennifer for over 10 years and continue to be impressed with her dedication to our industry and the work of PCMA. We are thrilled to have her as part of the ALHI family.

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SilverNeedle Hospitality Group add award-winning marketing agency Brand Karma to its portfolio and launches itself as Next Story Group

Singapore -- SilverNeedle Hospitality Group today announces the acquisition of the internationally acclaimed new media marketing agency, Brand Karma, a pioneer in building brand experiences through social media, creative storytelling, digital marketing and immersive virtual reality. Together with SilverNeedle's in-house architecture and design agency Virsa, SilverNeedle becomes highly-specialized in marketing and design, holistically maximizing ROI on real estate assets.

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Jumeirah rehabilitates 75 turtles into the Arabian Gulf from new lagoon at Jumeirah Al Naseem

A rare olive ridley sea turtle called Barnacle today checked out of Jumeirah Al Naseem's turtle rehabilitation lagoon with more than 70 critically endangered hawksbill turtles who headed back home into the waters of the Arabian Gulf.

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Renaissance Hotels Redefines The Typical \"Business Brag\" For Today's Travelers

Renaissance Hotels, part of Marriott International, Inc. (NASDAQ: MAR), today announced its sixth annual Global Day of Discovery will be held on Wednesday, May 17th at the brand's 160 hotels around the world. Created to encourage business travelers to experience their \"5 to 9\" with as much vigor as they approach their \"9 to 5\", Global Day of Discovery will spotlight hidden gems around the globe that give neighborhoods their soul: from underground art scenes to exotic local cuisines. Open to global guests and local residents, the worldwide celebration will also offer exclusive packages to Marriott Rewards members bookable with points for a limited time at Marriott Rewards Experiences Marketplace.

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Three Hilton Brands Declare Suites for All with First Joint Campaign, BRING IT

According to the Family Travel Association*, affordability and choosing the right accommodations are among the top travel challenges for families. That's why the All Suites brands by Hilton (NYSE: HLT) Embassy Suites, Homewood Suites and Home2 Suites by Hilton are declaring \"suites for all\" as part of their first-ever joint campaign, \"BRING IT.\" The integrated effort is designed to reinforce that when choosing an all-suites hotel, every traveler will enjoy the space they need along with great value-added and convenience-focused amenities.

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Introducing #MoveThisRamadan:

Exercise in Ramadan? More people than ever are saying 'yes' to feeling healthy and energized all year round, 'yes' to spending more quality time taking part in activities with family and friends, and 'yes' to the happy buzz of endorphins that even a gentle workout brings. During Ramadan, the key is to take exercise that is light, manageable and enjoyable as simple as a short walk.

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Cuba's New Luxury Hotels Look to Lure Waves of U.S. Tourists | nytimes.com

In Havana's Parque Central, shady stone benches and graceful palm trees beckon to mojito-sipping tourists and locals gathering to shoot the breeze. The gathering spot, in the center of town, is surrounded by horse-drawn carriages and long lines of colorful finned-and-chromed 1950s cars. But more utilitarian vehicles have recently begun circling the square: construction equipment transforming old buildings into luxury hotels. As Cuba's relationship with the United States grows warmer, real estate redevelopment is heating up, too.

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WoodSpring Hotels Hosts Annual Conference: Operation Excellence

WoodSpring Hotels, the nation's fastest-growing extended-stay hotel company, today announced the conclusion of its WoodSpring Hotels 2017 Conference in San Antonio. The multi-day gathering of WoodSpring general managers and owners highlighted a number of company initiatives and milestones, including the successful rebranding of a majority of its Value Place hotels to WoodSpring Hotels. The remaining conversions are ongoing and expected to be completed by year's end.

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Oman being earmarked as new tourist destination

The Middle Eastern country of Oman is the subject of some reimagining of its potential from within the region. A panel discussion by the Majlis al-Shura, the region's political and advisory body, stated that more was to be done to tap into the underexploited resource of Oman's tourism industry. According to a report by the Committee on Addressing the Economic Crisis and its Impact on the Society, Oman should be monitoring tourism patterns and activities and investigating ways in which the culture, heritage and geography of Oman could be used to increase the tourism sector in the area so that it would benefit the economy.

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Marriott to Undergo Significant Expansion of Select-Service Brands

Marriott International, the world's largest hotel company, plans to add as many as 300,000 new rooms over the course of the next three years, both expanding the footprint of its own legacy select-service brands while simultaneously stepping up growth at the select-service brands it acquired in its deal with Starwood International last year.

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Choice Hotels Focuses on Future at 63rd Annual Convention

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is hosting its 63rd annual convention this week in Las Vegas, themed \"Future Ready.\" More than 5,000 hotel owners, general managers and hotel staff will participate in educational sessions on topics, ranging from the state of the industry and emerging trends to the latest business tools and technology.

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Hard Rock Hotels & Casinos Puts Guests First With New Hard Rock Rewards Member-Only Rate

Today, Hard Rock Hotels & Casinos announces its Rewards Member Rate, offering Hard Rock Rewards members exclusive discounted room rates when booking directly on HardRockHotels.com.

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It Pays To Stay Loyal - Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest Launch a Coordinated New Regional Promotion This Season

In a first of its kind coordinated Regional promotion, Marriott International (http://Marriott.com) has launched a unified and compelling offer at nearly 200 participating Marriott International hotels in 30 countries with a choice of 17 brands across exciting destinations in Middle East and Africa. City or beach, history or culture, nature or adventure, wild life or relaxation, guests can choose the experience and now enjoy up to 30% off on their hotel stay and make this season a memorable one.Just months after its unprecedented announcement that members could link their accounts to have their Elite status matched and transfer points between programs, Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), Marriott International is giving its loyal members more reasons to stay loyal and travel more. All three programs will run the same promotion, giving members more value and more reasons to explore the magic of Middle East and Africa.\"We are excited to launch such a compelling and cohesive offer under the umbrella of our powerful and award winning loyalty programs and we hope this will not only give a much needed impetus to regional travel but will also attract the global traveler into our continent,\" said Neal Jones, Chief Sales and Marketing Officer, Middle East and Africa, Marriott International. \"Given our diverse portfolio and bandwidth of brands, we now have a brand and hotel for every traveler looking for an enriching experience and our loyal members continue to get more.\"Guests can book between 1st May and 31st August 2017 for stays between 21st May 9th September 2017 and enjoy 20% off on the best available rate and a 30% off on food and soft beverages at participating restaurants, bars and lounges. What is more, Loyalty Program members enjoy 30% off on the best available rate and a voucher for a 30% off on their next stay, valid for stay between 10th September - 31st December 2017.For Marriott Rewards and The Ritz-Carlton Rewards members, this promotion is applicable at participating JW Marriott, Renaissance Hotels, Autograph Collection Hotels, Marriott Hotels, Marriott Executive Apartments, Protea Hotels, Courtyard, Residence Inn, and The Ritz-Carlton, Log on to http://Deals.Marriott.com/moretravels for a full list of participating hotels including terms and conditions and book your stay.For SPG members, this promotion is available at participating Aloft, W Hotels, Four Points by Sheraton, Le Meridien, The Luxury Collection, Sheraton Hotels & Resorts, St. Regis Hotels & Resorts, and Westin Hotels & Resorts that participate in the SPG program. For a full list of participating hotels and terms and conditions, log on to www.SPG.com/moretravels and book your stay.Thanks to the recent acquisition of Starwood Hotels and Resorts, members of Marriott International's innovative and award-winning loyalty programs who have linked their accounts have more destinations to discover in the region. For SPG members, these include the Kruger National Park in South Africa, and for Marriott Rewards and The Ritz-Carlton Rewards members, it includes destinations like Mauritius. Already, members of the programs can link their accounts at www.Members.Marriott.com to access unparalleled benefits such as instant Elite status matching and unlimited points transfer between accounts.Marriott International now offers a diverse portfolio of 30 brands in over 120 countries across the globe, giving members access to the best hotels and resorts wherever they want to travel. In Middle East and Africa alone, the company operates close to 250 hotels in 30 countries.

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Don't miss Milestone and Google webinar on monetizing the customer journey by optimizing marketing spend

Milestone will be hosting a webinar in conjunction with Google titled Get the Most Bang for Your Buck out of the Customer Journey on Wednesday, May 17, 2017 at 11 am Pacific.

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HSMAI Digital Marketing Workshop Roadshow

Hospitality Sales and Marketing Association International (HSMAI) half-day Digital Marketing educational training workshops are coming to Thailand in May (Bangkok and Phuket), followed by Singapore and Australia (various locations) later on in the year.

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12 Innovative Startups Qualify to Pitch Investors at Mekong Tourism Forum

Organizers of the Mekong Innovative Startup Tourism (MIST) accelerator program announced that 12 startups from Cambodia, the Lao PDR, Myanmar and Vietnam have qualified to pitch their business plans to investors at the Mekong Tourism Forum, 6 June in Luang Prabang, Lao PDR.

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Top Trending Hotel Brands of 2017

2017 has gotten off to a great start in the international hospitality industry, with growth in many sectors and lots of hotel brands going from strength to strength. As well as established hotel groups finding success already this year, many fledgling brands, both independent and operated by larger parent organisations, are reaping the rewards of innovative concepts and ambitious visions. With the hotel industry aiming itself more and more at millennials and experiential services, we take a look at three new brands that are on our watch list for 2017.

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Poland Increasingly Popular Despite Travel Safety Issues | tourism-review.com

Sea, mountains, cuisine, hospitality and security. Foreign tourists love Poland and throughout the last couple of years the destination has become even more popular. However, the travel safety has become troublesome recently. In the latest report of the World Economic Forum, Poland was ranked 48th in terms of travel safety and security of a country. This is a fall by 13 positions compared to 2015. In assessments, the issues like crime rate and terrorist threat were taken in to account. In the same report Poland's great attractions, well-maintained and quality hotel infrastructure were highlighted. Tourism in Poland seems not harmed much by the security troubles.

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A Hotel for Every Traveler, Sometimes Several Under One Roof | nytimes.com

The name Marriott has come to mean many types of lodgings a full-service hotel in a big city, basic low-cost hotels with free Wi-Fi that are aimed at the business traveler, a newly renovated beach resort. Through acquisitions of other hotel companies, including Starwood Hotels & Resorts last year, and introductions of its own new hotel groups, Marriott International now manages 30 brands under its corporate umbrella. Marriott is typical of hotel companies with increasingly expanding portfolios of offerings. The Wyndham Hotel Group has 18 brands among its 8,000 hotels. Choice Hotels International's 6,400 hotels include 11 brands. Hyatt Hotels Corporation carries a portfolio of 13 brands, distributed among about 700 properties. AccorHotels, based in Paris, manages 17 brands worldwide. The list could go on.

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Lodging Interactive's CEO to Speak About Hotel Reputation Management on HSMAI NYC Luncheon Panel

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced that DJ Vallauri, the Company's Founder & CEO, will be a guest panel member at HSMAI's NYC Chapter luncheon on Monday, May 22, 2017 at the 3 West Club in New York City. The panel discussion, titled Online Reputation Management - Perception vs. Reality, will discuss and share insights hoteliers can use when managing their online reputation.

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Brooklyn's Wythe Hotel Continues its Transformation with Technology

Brooklyn's Wythe Hotel is using ALICE's hotel management technology to improve staff task management and staff communication. The 70-room waterfront factory turned independent hotel has been using ALICE's staff and concierge technology - ALICE Staff and ALICE Concierge - since June of last year.

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Register Now for The Phocuswright Conference 2017

It's here: Your ticket to The Phocuswright Conference (November 7 - 9, Ft. Lauderdale/Hollywood, Florida)

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Red Lion Hotels Corporation Unveils New Alignment of Brands

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today the evolution of its brand portfolio following the acquisition of Vantage Hospitality's hotel franchising business on September 30, 2016.

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Security in the world of Hotel Mobile Key and Hotel Internet-of-Things solutions

We live in times where nothing seems to be safe. Every day, we read about tech hacks, industrial espionage, data thefts and much more in the business world. The well-known statement that there is no absolute security applies to any technology used for security purposes. However, the risk of a security breach can be significantly reduced by the correct application and combination of suitable security measures.

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TrustYou Continues Rapid Growth with Appointment of New U.S. Head of Sales

TrustYou, the world's largest guest feedback platform, today announced that Jennifer Graziano has joined the company as the new U.S. Head of Sales. She will oversee TrustYou's business development and account management strategy, working to increase market share and reach with major hotels across the U.S.

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Who's there? Groceries are Knocking at your Hotel Door

Attention travelers: hunting down the closest grocery store in an unfamiliar city when craving the comforts of home is a thing of the past thanks to Hawthorn Suites by Wyndham. Wyndham Hotel Group's welcoming extended stay brand now gives guests easy access to the ingredients they need to feel at home on the road with its just-launched grocery delivery offering, bringing groceries straight to guests' doors through new partnerships with Instacart, a fast-growing retail delivery service, and Peapod, the country's leading online grocer. The handy service currently piloting at eight Hawthorn Suites hotels in and around Chicago, Ill.; Philadelphia, Penn.; Raleigh and Charlotte, N.C.; Hartford, Conn.; and Orlando, Fla. is the brand's newest offering developed to help long-term guests maintain their routines when away from home. It's the latest addition to Homemade @ Hawthorn, the brand's in-room, chef-driven cooking program designed for hotel living serving up seasonal, home-cooked recipes from award-winning chefs which can be easily prepared in a fully equipped in-suite kitchen. With just a few clicks at www.hawthorn.com/homemade, guests at the pilot hotels can easily find and order all of the ingredients for their favorite Homemade @ Hawthorn recipe, or their most-wanted grocery items, and have them delivered straight to their hotel. \"We know convenience is king for long-term travelers staying in new cities for weeks or months at a time,\" said Larry Hambro, vice president, brand operations, Hawthorn Suites. \"An essential part of helping our guests stick to their regular regimens when they stay with us is delivering the comforts of home, like a homemade meal or their go-to snack. Our grocery delivery pilot makes that possible by giving guests the power of selection combined with the convenience of online shopping and curated dishes. We get everything delivered these days straight from our computers and phones, from car rides to shaving kit subscriptions to groceries so why shouldn't we also get them when we're traveling for extended periods?\" Interest in online grocery ordering and delivery is on the rise: U.S. consumers spent an estimated $42 billion online in groceries in 2016, up more than 160% over 2015. Industry experts predict the segment has the potential to grow five-fold over the next decade with American consumers spending upwards of $100 billion by 2025. Hambro continued, \"More and more people are getting groceries delivered at home last year, one in 10 Millennials and Gen Xers in the U.S. shopped for groceries online, up almost 10% from 2015. Why shouldn't they have that same convenient experience when away from home?\" New Season, New RecipesWith cookout season just around the corner, Hawthorn Suites created a delicious selection of new easy-to-make recipes perfect for spring and summer whether travelers are hitting the road or firing up the backyard grill, available at www.hawthorn.com/homemade. Each home-cooked dish like a decadent pub cheese and ham sandwich, colorful summer pasta with vegetables, and a refreshing watermelon salad was designed to be easily prepared in 30 minutes or less. The brand tapped acclaimed culinary minds Chef Hari Nayak a New York-based chef, restaurateur, author and culinary consultant and Chef James Rigato former Top Chef competitor and owner of the award-winning The Root Restaurant & Bar and Mabel Gray in Michigan to create these exclusive recipes designed for hotel living. A recent survey1 from Hawthorn Suites uncovered 66% of Americans, including 84% of Millennials, agree being able to cook in a hotel room would make them feel more at home when traveling. The same survey found comforting and familiar foods topped the list with 38% of respondents longing for baked goods, followed by pasta (31%) and salad (27%). [1] The Hawthorn Suites by Wyndham Survey was conducted by Wakefield Research between September 20 and 26, 2016. Quotas were set to ensure reliable and accurate representation of the U.S. adult population 18 and older.

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Luxury Hospitality Innovator Ana Brant Joins Local Measure's Advisory Board

Sydney-headquartered Customer Intelligence Provider Local Measure announced that Ana Brant has joined its Advisory Board, as the company continues its worldwide push to help hotels build loyalty and secure positive reviews while guests are still on property.

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Best Western's Dorothy Dowling Honored as 2017 Silver Stevie Award Winner for Marketing Executive of the Year

Dorothy Dowling, Senior Vice President and Chief Marketing Officer of Best Western Hotels & Resorts, has been named the recipient of the Silver Stevie Award in the Marketing Executive of the Year category. The awards are part of the 15th Annual American Business Awards. With more than 3,600 nominations from organizations of all sizes and in virtually every industry, Dowling was selected for her 30-plus years of dedication to hospitality marketing, and for leading Best Western's notable achievements in 2016 including: the brand's iconic refresh, the revamp of its industry-leading Best Western Rewards (BWR) loyalty program, and it's coveted industry partnerships known for driving innovation and business activation and delivering superior guest experiences.

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National Geographic Expeditions Acquires Global Adrenaline

National Geographic Expeditions announced today that it has acquired Global Adrenaline, a full-service tour operator that designs, plans and operates customized trips for groups and independent travelers on all seven continents. The transaction is a key part of its overall growth plan for the travel business.

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Omni Dallas Hotel Allows Companies to Brand the Dallas Skyline

The Omni Dallas Hotel, connected via sky bridge to the Kay Bailey Hutchison Convention Center and close to restaurants, shops, the Dallas Arts District and more, unveiled its \"Book a Meeting, Brand the Dallas Skyline\" offer. For every meeting or event booked, the hotel will brand the iconic downtown Dallas skyline with the company's logo or message.

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STR, CHTA partner to advance Caribbean hotel performance

STR, the leading provider of data benchmarking and analytics for the global hotel industry, is now a strategic partner of the Caribbean Hotel & Tourism Association (CHTA). The partnership shares STR's data and analytics platform with CHTA members.\"STR has become an essential planning and benchmarking resource for hotels, destinations and local and regional organizations like the Caribbean Hotel and Tourism Association,\" said Frank Comito, CHTA CEO and director general. \"CHTA has had a longstanding working relationship with STR. They provide us and our members with timely data that helps us to quickly get a pulse on the industryhow it's performing, its comparative performance and the impending outlook. We're thrilled to welcome them as a strategic partner, taking our relationship from strength to strength for the benefit of our members and our industry.\" Fatima Thompson, STR's associate director of business development, hotels, echoed Comito's sentiments: \"We're excited to establish this new level of partnership and look forward to working with CHTA leaders to improve the benchmarking capabilities of the region with STR's advanced data tools and training services.\" STR's sample comprises nearly 57,000 hotels and more than 7.6 million hotel rooms around the globe. In the Caribbean region, STR collects data from more than 1,900 properties, representing more than 240,000 rooms.

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Holiday Inn Resort Montego Bay Sets 2017 Hurricane Guarantee

With hurricane season fast-approaching, the all-inclusive Holiday Inn Resort Montego Bay is moving quickly to minimize any negative impact potential storms might have on guests by reinstating its Hurricane Guarantee. Valid on bookings for resort stays enjoyed throughout the entire 2017 Atlantic hurricane season (May 1 to November 30, 2017), the program provides consumer purchase protection against disruptions due to hurricanes as follows:Pre-VacationGuests holding confirmed reservations with nonrefundable deposits who are unable to travel due to the closure of Montego Bay's Sangster International Airport caused by a Category One or higher hurricane can rebook their reservations for a future resort stay without penalty. A one-category room upgrade will also be provided based on space availability (excludes suites). Mid-VacationShould a Category One or higher hurricane interrupt resort operations for more than 24 hours, guests already on property will receive a certificate valid for a free future stay. Certificates will be valid for resort stays equal to the number of days that hotel operations are interrupted as determined by the resort. Certificates must be redeemed within one (1) calendar year from the date of issuance. Free future stays will be awarded subject to space availability and certain blackout dates may apply.Nicola Madden-Greig, Group Director of Marketing and Sales, commented on the Hurricane Guarantee, saying: \"A relaxed vibe on the beach and at area attractions combines with our ever-present great weather and uniquely Jamaican vibes to make summer and fall ideal periods to escape to MoBay. Our Hurricane Guarantee ensures that travelers choosing Holiday Inn can vacation in Jamaica throughout Hurricane Season with confidence.\"The Holiday Inn Resort Montego Bay Hurricane Guarantee is valid exclusively on U.S. bookings. Group bookings are excluded and the program is subject to change at any time.For reservations, please visit www.caribbeanhi.com, or call 1-888-288-6006.

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14th UNWTO Awards for Excellence and Innovation in Tourism: Call for Applications

Applications for the 14th edition of the UNWTO Awards for Excellence and Innovation in Tourism by the World Tourism Organization are now being accepted. Winners will be announced in January 2018 on the occasion of the UNWTO Awards Ceremony, to be held at the International Tourism Fair in Spain (FITUR).

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The CMO Survey February 2017: Rethink everything [Infographic]

Many marketing organizations were built for activities that look very dierent from those required in today's fast-paced, digital world. So marketing leaders are changing the game, building key capabilities in-house and rethinking what is outsourced to match new demands and harness new opportunities. Gain insights from the key findings below, interact with the survey data, and view the full results.

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B2 Hotel group select Guestline's suite of hospitality software solutions for implementation across portfolio of 30+ hotels in Thailand

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U.S. Micro-Hotel Pioneer, The Pod Hotels, Expands To Washington, D.C.

The Pod Hotels today announced the opening of Pod DC, a 245-room micro-hotel located in the lively Chinatown/Penn Quarter neighborhood in Washington, D.C. Following the model of BD Hotels' successful Pod Hotels in Manhattan and Brooklyn, Pod DC features well-appointed guest rooms and vibrant communal spaces, where travelers are encouraged to socialize and connect. Across the street from the Gallery Place-Chinatown metro station and the Smithsonian museums, as well as a short walk to the Verizon Center, top-rated theaters, restaurants, and public transportation, guests can easily access all of the city's top attractions.

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Scandic Friends celebrates two million members

- New record for the largest loyalty program in the Nordic hotel industryThe largest loyalty program in the Nordic hotel industry, Scandic Friends, is celebrating its two millionth member, Ragnhild Fryd Johnsen from Bergen, who took the loyalty program to a new level. When she arrived at Scandic Sjlyst in Oslo, she was surprised by the staff and became the first guest to receive a lifetime \"Top floor by invitation\" the highest membership level with selected benefits.

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Travelport powers TravelTech's Hong Kong-London hackathon at 40,000 feet

Travelport (NYSE: TVPT), today announced its sponsorship and involvement of the unique Hack Horizon hackathon which will give 32 participants exclusive access to its technology whilst on a flight from Hong Kong to London.

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Sheraton Hotels & Resorts and Major League Baseball Partner to Go Beyond with Launch of Digital Video Series Beyond Influential

Today, Sheraton Hotels & Resorts, part of Marriott International, Inc. (NASDAQ:MAR), is launching a digital video series in partnership with Major League Baseball (MLB) titled \"Beyond Influential.\" The series launches today on MLB.com and features four current and former MLB stars and their never-before heard stories about the people who have gone above and beyond in helping them become who they are today.

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The Quietroom Foundation is setting up the first worldwide certification process for manufacturers of soundproofing products used in the hotel industry

The Quietroom foundation creator of the Quietroom label, the only objective standard for quiet hotel rooms is setting up the first worldwide certification process for manufacturers of soundproofing products used in the hotel industry.

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New in the Sharing Economy: MyRestaurantList.com

Hungry travelers often ask hospitality hosts for local restaurant recommendations, especially since personal recommendations carry more weight than impersonal online reviews. That's why start-up company MyRestaurantList Inc. launched a new online listing service that enables those working within the hospitality industry to easily make money doing what they have always done: Recommend restaurants.

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Dual-Brand Hotels Usher In A New Era As Bigger Properties Go Out Of Style | forbes.comAs the hotel industry learns to streamline costs and position itself to be more competitive against entities like Airbnb, many of the world's leading hotel owners have taken to combining multiple concepts under one roof in a trend known as dual-brand hotels. While vast singular hotels serve their purpose in the market, especially as it pertains to large events and conventions, dual-brand properties are the future of the industry, Engel said. The concept became increasingly popular as developers aimed to own all corners of a market by pairing hotels from different cost segments under the same roof. The benefit of this effort was twofold: it brought the best of both brands to more guests, and consolidated back-of-house operations like housekeeping.

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Increasing Booking Conversion with a Call-to-Action

An effective call-to-action is crucial in getting online consumers to do what you want to them do. This is especially true when getting travelers to book a room at your property via your hotel website. The following tips will help you to craft a call-to-action that will entice consumers to click further:

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How will we travel in the future?

The world of travel is changing fast. Thanks to 4G, the internet is now something that we carry with us in our pockets wherever we go. Added to this, a more globalized society is normalizing the experience of regular travel to far-flung destinations. However, as we head towards the year 2020 and beyond, the way that we travel will undergo a further set of revolutions, as digital nativespeople too young to remember a time before the Internetuse new tech tools to make traveling more convenient and fulfilling. As they instigate a new set of trends, they will dial back to the meaning of traveling well.

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The 2017 Smart Decision Guide to Hotel Guest Experience Management

The world's leading hoteliers are turning their attention to technology innovation in areas that can improve the guest experience. Yet technology by itself will invariably fail to deliver optimal outcomes when it comes to a holistic Guest Experience Management initiative.

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Enjoy Yappy Hour and massages with Fido: More hotels are offering over-the-top amenities for your pets | vancouversun.com

On a recent trip to Huntington Beach, Calif., Jen Reeder chose a hotel for one specific reason: the room-service menu. For dogs. It was called a Yappy Hour'menu, says Reeder, who is president of the Dog Writers Association of America and frequently travels with her dog, Rio, a six-year-old Labrador retriever mix. She selected steak and vegetables from the menu for Rio, and his meal was served on a proper dish with a lid, just like human food. It's sort of spoiled him, Reeder says. Now, every time we get room service in a hotel he expects that he's going to get his own special plate. Reeder isn't alone when it comes to her travel priorities. According to research conducted by the American Pet Products Association, dogs and road trips go together like, well, Kibbles n' Bits. In 2006, 19 per cent of dog owners took their pooches with them on a road trip. In 2014 (the most recent data available), that number nearly doubled to 37 per cent. Hotels are responding with open arms and chef-made treats as doting pet parents look for pet-friendly brands when they travel.

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The Venetian Las Vegas Pioneers Use Of Conversational Commerce For Hotels

Today, The Venetian Las Vegas launched one of the hospitality industry's first Facebook Messenger direct booking channels and the first for an individual hotel -- offering guests the opportunity to book directly and securely through social messaging.

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Milestone Wins Multiple Platinum and Gold Hermes Creative Awards for Exceptional Web Design

Milestone, a leading provider of digital marketing software and services for hospitality, retail and finance, won two platinum, two gold and one honorable mention for client websites at the recently announced Hermes Creative Awards.

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UNT Graduate Students Win Top Prize in Second Big Data Challenge

Two University of North Texas graduate students who turned a terabyte of raw hotel booking data into a comprehensive analysis of booking trends took DHISCO Inc.'s top prize in the second annual Big Data Challenge.

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Guestware partners with Infor Hospitality to create a two-way integration

Seattle, WA Guestware has teamed up with Infor Hospitality to create a two-way integration between the Guestware hotel CRM application and HMS property management system. This integration leverages complementary technology and allows for a seamless integration between the two systems. The first hotel to implement this new interface is Virgin Hotel Chicago.

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HeBS Digital Provides Coursework for Ecole hoteliere de Lausanne's Online Education Certificate Program in Hospitality Management

HeBS Digital is pleased to announce that it has been selected by Ecole hoteliere de Lausanne (EHL) to provide online video coursework for their 2017 certificate program in hospitality management. Ecole hoteliere de Lausanne is one of the leading hotel management schools in the world with more than 2,600 students from over 100 different nationalities currently enrolled.

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Eldorado Hotel and Spa Deploys Hosted SpaSoft Spa Management System

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that Eldorado Hotel and Spa in Santa Fe, New Mexico, has implemented its SpaSoft Spa Management System for its award-winning Nidah spa.

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Super 8 Road Trip Fails Campaign Showcases Renovations

Super 8, a part of Wyndham Hotel Group, just launched a multi-million-dollar ad campaign that takes a comical look at U.S. \"road trip fails\" while showcasing the brand's newly redesigned rooms. The campaigncalled \"See You on The Road\" and created by independent agency TERRI & SANDY for television, radio, digital, and socialhighlights more than $100 million in nationwide renovations, with updates ranging from new flat-screen TVs to local photography replacing guestroom artwork.

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Comfort Hotel Brand Announces Aggressive U.S. Growth

The Comfort hotel brand continues an aggressive plan this year, expecting to open 56 new properties, essentially a new hotel each week. As part of Choice Hotels International, one of the world's leading hotel companies, the new properties showcase the brand's significant growth and reflect the brand's strategic transformation and new design initiatives, which includes a refreshed, modern look and feel.

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Omni Hotels & Resorts Announces a Summer Love Affair with Avocados

This summer, Omni Hotels & Resorts knows one thing is for certain: it's all about the avocado. The luxury hotel brand has announced that its annual \"Art of Water\" poolside menuwhich every year spotlights one of the country's most popular ingredientswill be devoted to the popular fruit. Between Memorial Day and Labor Day, guests visiting participating Omni properties can enjoy a selection of creative and delicious food and drink options, all featuring Avocados From Mexico.

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Health Tourism Canada, UK, And Israel On The Top | tourism-review.com

Health tourism has established itself as a vital part of the industry. It is no surprise that the number of people travelling for treatment is constantly on the rise, as well as the revenues of the segment. The market of wellness and health tourism is experiencing constant growth. Both Western and Eastern Europe have registered market increases. In 2017, the Western European health and wellness market is expected to reach a figure of 146,407.5 million. The Eastern European market is expected to reach numbers of about 27,698.4 million.

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The 3th UNWTO International Congress on Ethics presents the Recommendations on the Responsible Use of Ratings and Reviews

Tourism stakeholders have convened in Krakow, Poland, in the 3th World Tourism Organization International Congress on Ethics to underline the need to continue advancing the ethical framework of the sector. The event, which was conducted on 26-28 April, is one of the pillars of the 'Enhancing the Understanding of European Tourism' Project, implemented by UNWTO in cooperation with the European Commission.

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Come fly with me Oaks Hotels & Resorts takes off with Air New Zealand Airpoints

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, is proud to announce the launch of its first ever airline loyalty programme partnership, joining Air New Zealand's Airpoints programme to give travellers the opportunity to earn valuable rewards.

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Online Reviews Help Independent Hotels Steal Business From Chains | wsj.comIn the hotel business, brand names mean a lot less than they used to. That is the conclusion of a recent study by Brett Hollenbeck, an assistant professor at UCLA Anderson School of Management. By looking at hotel revenue and reviews, he found that while chain hotels still have more sales than independent ones, the margin is narrowing considerably. And the change is largely driven by the growth of online reviews and ratings. Independent hotels got more of a revenue bump than branded hotels from factors such as the number and types of reviews they receive.

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TripAdvisor Announces New Partnership With InterContinental Hotels Group (IHG)

NEEDHAM, Mass. -- TripAdvisor (NASDAQ: TRIP) today announced a partnership with IHG to include all the company's hotel brands in the TripAdvisor instant booking marketplace. In the coming months, consumers will be able to instantly book rooms at IHG properties directly, without leaving the TripAdvisor site or app.

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Workout amenity: Peloton bikes in hotel rooms | usatoday.com

There was a time when travelers were lucky to get a windowless room with a few weights and cardio machines in a hotel basement. Hotels upped their game when they realized how popular yoga had become and started offering rooftop yoga classes and stocking guestrooms with mats. Hotels are getting more elaborate with their in-room workout gear and fitness center offerings. Many tap into fitness crazes that have cult followings.

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Hospitality Technology Veteran and Wellspring of Energy Wendy Zapach Joins ALICE as Director of Sales, North America

ALICE, the operations platform powering the world's best hotels, is excited to announce hospitality technology sales and leadership veteran Wendy Zapach has joined the company as Director of Sales, North America.

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Holiday Inn presents H4, its new concept

Holiday Inn Hotel & Suites Bellingham, which has just opened a property in the state of Washington, is the first hotel to have the new H4 concept of the brand. Integrating flexible amenities, it is designed to adapt to new customer expectations. It offers a new type of room including a welcome nook as well as mobile beds and desks allowing visitors to adjust and adapt the space according to their desires. The 153-room hotel features a business center and a meeting space of over 7,800 square feet with a capacity of nearly 800 people. The hotel also offers a common area, an indoor pool, a fitness center and a restaurant.

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Almost twice as many people prefer relaxing vacations to active ones

In a 17-country online survey conducted by GfK, well over half (59 percent) of people say they prefer a vacation \"where I relax and take it easy\". This compares to just over a third (35 percent) who prefer \"an active vacation where I do or see lots of things\". Only six percent are not sure which type they prefer.

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How to Engage Your Guests Before, During and After Their Stay

Guest experience starts from the moment a consumer begins planning a trip. Engaging them from the beginning and providing a seamless and pleasant experience will increase the chance that they come back and stay again, refer a friend or leave a positive review. Here are a few ways to engage your guests before, during and after their stay:

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One&Only Announces Plans For Brand Evolution

One&Only, created exclusively for the ultra-luxury market, and conceived as a hallmark of excellence, is evolving its portfolio beyond award-winning Beach Resorts with One&Only Nature Resorts, One&Only Urban Resorts, and One&Only Private Homes. These new experiences will complement the existing award-winning resort collection, set in some of the most beautiful locations in the world, offering guests a distinctive style and personality borne of its local culture, a genuine hospitality, and a lively energy that is unparalleled.

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April

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Vizergy Receives Recognition as Top Web Development and Design Solution Provider

CIO Review has named Vizergy Digital Marketing as one of the 20 Most Promising Web Development and Design Solution Providers for 2017. \"The Vizergy team is incredibly proud to receive recognition from such a well-known technology publication\" say Joe Hyman Vizergy CEO. \"Innovation in hospitality-focused website development and digital marketing is critical to ensure the company's clients prosper in today's integrated marketing landscape.\"

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3 Essential Components of Hotel CRM - Cendyn

Cendyn's Chief Sales & Marketing Officer Tim Sullivan on the three essential components of true hotel CRM. Cendyn's CRM platform is designed specifically for hotels and resorts. Discover the three core components of true hotel CRM and how these features address the unique challenges and opportunities within the hospitality industry. 

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Get Inside the Mind of Southeast Asian Travelers - Phocuswright

To better understand consumer behaviors and preferences, it is useful to analyze the decisions travelers make in relation to a single travel experience. We asked Southeast Asian travelers to reflect on each stage of planning and travel for their last leisure trip, including motivation, destination selection, shopping and booking methods, channel and device selection, and social networking providing timely insight into the current state of online consumer travel in Southeast Asia.

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Get certified as an HSMAI Executive Coach to facilitate Service Pledge workshops

In business today it's all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management The Service Pledge Programme.

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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most

TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed \"Impact Score\" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the greatest impact on their overall review scores, based on analysis of more than 140 categories that guests use to describe their experience.

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Now Available for Download: HeBStrategy Q2 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the second installment in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q2 edition assesses the climate of the hospitality industry, explores creative approaches to brand loyalty and guest recognition programs, and highlights key findings hoteliers should be mindful of in auditing their hotel digital marketing strategies.

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Best Western Hotels & Resorts Introduces BW Baggage Bucks for Today's Travelers

Best Western Hotels & Resorts announced today the exciting launch of BW Baggage Bucks a new perk alleviating from travelers the stress of checked baggage fees making travel a little less costly and a lot more rewarding this spring season.

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Hong Kong continues to attract tourists and developers as shown by 2017 growth

In 2014, the Chinese territory of Hong Kong was crowned the 11th most popular tourist destination in the world, boasting a total of 27.8 million visitors, apparently making it twice as popular as it's nearest competitor for the title of best tourist destination, Macau. So it's no wonder that the hospitality industry in the region continues to grow. According to TOPHOTELPROJECTS, Hong Kong currently has 22 new projects in the works, with the family-friendly Disney Explorers' Lodge recently opened, welcoming guests into its 750 rooms set within its themed surroundings. Visitors to the Lodge can lose themselves in adventure in one of the complexes exciting gardens; the South American Garden, the Polynesian Garden, the Asian Garden or the African Garden, each of which is abundant with native vegetation to its particular area.

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Starwood Capital Group Launches Uptown Suites to Meet Increasing Nationwide Demand for Economy Extended-Stay Accommodations

Starwood Capital Group today announced the launch of Uptown Suites, a nationwide brand of upscale, economy-priced extended-stay suites for families, business travelers and long-term visitors. Uptown Suites will be managed by InTown Suites, an owner-operator of extendedstay properties in 188 locations in 22 states with more than 24,000 rooms. With the launch of Uptown Suites through a controlled affiliate, Starwood Capital strives to meet the increasing demand of value-conscious extended-stay guests by offering economy-priced apartment-style lodging featuring amenities commonly associated with mid- and higher-level hospitality brands. \"We are thrilled to launch Uptown Suites as we deepen and expand our commitment to provide an extended-stay experience for our guests that has all the comforts of home,\" said Jonathan Pertchik, InTown Suites Chief Executive Officer. \"Demand for value-oriented extended-stay lodging continues to rise and guests are increasingly seeking a hospitality experience that is pedestrian-friendly and walkable, with high-quality amenities and warm customer service. Uptown Suites aims to transform the economy extended-stay experience for our guests.\" Uptown Suites properties will feature upscale amenities for guests on an economy budget, including lobbies furnished with curved televisions and large fireplaces, full kitchens with quartz countertops, electric vehicle charging stations, and apartment-like studio suites with high-speed wireless Internet connections, high-definition smart televisions and Keurig coffee machines. The first Uptown Suites location has opened in Concord, N.C., and the company anticipates that future properties will primarily be newly built facilities that are walkable to dining, retail and entertainment opportunities for guests. Uptown Suites locations will be selected for their proximity to great cities or in central locations in smaller markets, and expansion will be concentrated in regions with strong job growth and forecast population growth. More than 10 Uptown Suites properties are slated to open by 2019, including properties in Colorado, Florida, Tennessee, Texas and Virginia, among other states.

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Putting the Front Desk in the Hotel Guest's Pocket | nytimes.comWhen Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Fla., for a two-night stay, they spotted an iPad loaded with the hotel's app that they could use to order food, call for their car or read about activities in the hotel. You do it all yourself, said Ms. Frye, 30, who manages a student living community in Gainesville, Fla. She and Mr. Frye, 35, a consultant for the University of Florida and former professional football player, travel frequently and liked the convenience of not having to pick up the phone.

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PolyU Study Finds Package Tours Limit Tourist Satisfaction

Package tours can result in low tourist satisfaction even though they are economically advantageous, according to a recently published study done by Assistant Professor Markus Schuckert, Professor Haiyan Song and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and a co-researcher. The researchers explain that dissatisfaction with package tours arises from the information asymmetry between tour operators and customers in emerging markets. Focusing on mainland Chinese outbound tours to Hong Kong, the study shows that this asymmetry is reduced once customers become more experienced, at which point they turn to independent travel and other types of tours.

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Data Quality and Cleanliness the Biggest Challenge Reported by Travel Tech Professionals

EyeforTravel's new State of Data and Analytics in Travel Report 2017 has identified data quality and cleanliness as the biggest challenge facing the more than 450 travel data professionals surveyed for the report.

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Hilton Opens Its 100th Hotel In Greater China

Hilton (NYSE: HLT) today announced the opening of Hilton Quanzhou Riverside, Hilton's 100thhotel in Greater China. Hilton Quanzhou Riverside is also the first Hilton Hotels & Resorts property in Fujian and the brand's 40th in Greater China. The 25-story, 296-room riverfront hotel is located in the heart of Quanzhou, Fujian Province's largest metropolitan area and an important economic center in southeastern China that continues to support the corporate, MICE and leisure travel segments.

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Jurys Inn Launches Bright Idea For Guests

For entrepreneurs, business travellers, creatives or those who get their inspiration atmidnight forgetting those nocturnal brainwaves by morning can be a gripe. To ensure guests never forget a late-night moment of genius again, Jurys Inn is trialling a range of 'creativity cushions' at selected hotels across the UK.

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Wyndham Celebrates 200 Hotels in Latin America and the Caribbean

Hotel giant Wyndham Hotel Group's rapidly mounting global presence hit a major milestone today, catapulting its presence in Latin America and the Caribbean to 200 hotels thanks to the highly anticipated openings of South America's first Wyndham Grand locations. The momentous achievement comes less than five years after Wyndham Hotel Group welcomed its 100th hotel in the region. Now, with the debut of its upper-upscale Wyndham Grand brand in Asuncin, Paraguay, and Montevideo, Uruguay, 10 of the company's 18 brands operate in 11 countries across the continent. Situated in the centers of these two capital cities, the newly constructed Esplendor Asuncin A Wyndham Grand Hotel and Esplendor Montevideo A Wyndham Grand Hotel offer business and leisure travelers the signature Wyndham Grand experience, where local culture and style permeate each hotel, and unpretentious and approachable atmospheres allow guests to enjoy the grand things in life like pristine guest rooms, relaxing spas, one-of-a-kind dining experiences, and more. \"Wyndham Hotel Group has made massive strides in Latin America over the last five years, establishing our diverse brands in key markets and meeting the needs of a growing traveler base seeking globally-recognized, quality hotel brands,\" said Paulo Pena, Wyndham Hotel Group's president and managing director, Latin America and the Caribbean. \"It's only fitting we commemorate our 200th hotel in this growing region by introducing one of our most aspirational brands to South America. At our newest Wyndham Grands, travelers exploring Asuncin and Montevideo will find accessible, yet distinctly luxurious, accommodations and unmatched respites in the hearts of these dynamic cities.\" The Wyndham Grand portfolio is exploding around the world with brand flags flying in sought-after destinations like Athens, Phuket, Shanghai, Istanbul, Chicago, and Clearwater Beach, Fla. The brand also plans to add stunning, five-star new-construction resorts in Barbados, Belize, and Nevis over the next two years. Esplendor Asuncin A Wyndham Grand HotelThe strikingly modern, 16-story hotel is conveniently positioned in Asuncin's vibrant corporate center within walking distance of top businesses, art galleries, shopping, and restaurants. Guests at Esplendor Asuncin A Wyndham Grand Hotel can take in panoramic views of the city's skyline from the rooftop pool, sun terrace, and snack bar. Refreshingly welcoming colors adorn its 206 modern, bright guest rooms and suites, and more than 300 square meters (more than 3,400 square feet) of meeting space can accommodate up to 180 event guests. Additional amenities and services include a fully equipped fitness center, treatment rooms and a sauna at the spa, free Wi-Fi, and complimentary breakfast and locally sourced lunch and dinner dishes at the on-site restaurant. Esplendor Montevideo A Wyndham Grand HotelDesigned by prestigious Uruguayan architect Carlos Ott, this 241-key hotel combines avant-garde design and comfort in Punta Carretas, one of Montevideo's chicest neighborhoods located just steps from the area's best known restaurants, boutiques, and cultural sites. Each guest room boasts modern decor and picturesque views of the city, sea, or Club de Golf del Uruguay, the nearby golf course. Hotel features include a sun-soaked rooftop pool, a state-of-the-art fitness center, a spa complete with a steam room and sauna, complimentary Wi-Fi throughout, on-site bicycle rentals, and a free daily breakfast buffet at the hotel's restaurant. Four meeting rooms span 780 square meters (nearly 8,400 square feet) for a variety of business and social events. These two latest additions to the Wyndham Grand family, both managed by Wyndham Hotel Group, strengthen the company's collection of managed properties which recently grew to more than 100 hotels and resorts around the world with the acquisition of Fen Hotels, a leading management company in Latin America with 25 hotels across Argentina, Peru, Costa Rica, Uruguay, Paraguay, and the U.S.Wyndham Grand hotels and resorts participate in Wyndham Rewards, the simple-to-use, revolutionary loyalty program from Wyndham Hotel Group. Named the number one hotel rewards program by U.S. News & World Report and the most generous hotel rewards program by IdeaWorks, it offers members a generous points earning structure along with a flat, free-night redemption rate in more than 70 countries across the world the first of its kind for a major hotel rewards program. To learn more or to join for free, guests should visit www.wyndhamrewards.com.

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Kube Systems Creates Frictionless Shopping Experience for Hoteliers with New Website

Giving guests a frictionless experience is top of mind for hoteliers today. Kube Systems, the designer and manufacturer of multi-device charging solutions with portability, streaming audio playback and time keeping, is ensuring a frictionless online shopping experience for hoteliers with the redesign of its website www.KubeSystems.com. With demand for mobile device charging solutions growing daily, Kube Systems redesigned its site to offer quick and easy access to essential information, features and benefits.

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Spiritual Tourism In France On The Rise | tourism-review.com

Whether tourists or pilgrims, more than 51 million people visit religious sites every year in France according to Atout France. Formerly practiced by pilgrims alone, spiritual tourism today attracts an increasingly large and international audience. Spiritual tourism in France is unceasingly bringing new visitors to the country. Each year, more than 15 million visitors come to explore one of the seventeen shrine cities in France and the trend is on the rise.

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Portuguese Hotels Off-season Tourism Is Reaching New Highs | tourism-review.com

Off-season tourism in Portugal reports positive numbers two million guests stayed in local hotels in January and February, which is an increase of 11% over the same months last year. The Minister of Economy regards the main impact of the growth on the employment rate. Usually, the first two months of the year are low-demand months. But the boom that is taking place in Portuguese tourism has already reached the off-season.

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HMH - Hospitality Management Holding Launches Bahi Hotels & Resorts' A New Luxury Hotel Brand

HMH Hospitality Management Holding unveiled today at the Arabian Travel Market 'Bahi Hotels & Resorts' a new 5-star hotel brand designed for luxury seekers.

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ADA Conformity: It's more than just lawsuits

You may have heard about the Americans with Disabilities Act (ADA), but do you know how it applies to your digital presence?

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Travel Industry Struggling with Attribution

Attribution continues to be an issue for the travel and tourism industry as travellers hop across devices and sites during their journey according to EyeforTravel's State of Data and Analytics in Travel Report 2017. Of the marketing professionals surveyed, 54.3% reporting that they could either track users to a limited degree (24.5%), just on their own domains (16%) or not at all (13.8%).

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Easter has brought fresh wave of local tourism to Kenyan coast

Kenya's idyllic coastline has seen tourism numbers swell over the Easter weekend, mainly thanks to local visitors taking advantage of the ongoing school holidays. The East African country's coast beckons tourists not only from Kenya, but also from neighbouring countries such as Uganda, Tanzania, Rwanda and Burundi and the faraway shores of China and Korea, all flocking to Kenya's pristine white beaches and the crystal blue waters of the Indian Ocean. Kenya benefits from 536 km of beautiful coastline and has long been a desirable destination for those charmed by age-old tales of traders and sailors arriving to the continent.

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Mantra Group Partners With Globally-celebrated Sudirman Cup

Mantra Group has partnered with the Badminton World Federation (BWF) to become the Official Accommodation Partner for the 2017 Total BWF Sudirman Cup, the world mixed badminton team championships, held on the Gold Coast from 21 to 28 May, 2017.

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The six markets of the GCC contribute more than a third of Hilton's pipeline rooms across the Europe Middle East Africa where the company is active in over 60 countries

Hilton CEO Chris Nassetta will be heading to the Arabian Hotel International Conference in Dubai this year, underlining the importance of the region to his company's ambitious expansion plans. Following another year of landmark growth under the leadership of Carlos Khneisser, Hilton has over 21,000 rooms in its pipeline across the Gulf more than 16,000 of which are already under construction and scheduled to open before 2020. The six markets of the GCC contribute more than a third of Hilton's pipeline rooms across the Europe Middle East Africa where the company is active in over 60 countries. Carlos Khneisser, vice president, development, Middle East, North Africa & Turkey, Hilton said: \"Our active pipeline of 16,000 rooms under construction in the GCC is more than double the number of our nearest competitor. The deals we are signing are not just there on paper, they are quickly progressing through design and construction. The value we drive for our owners facilitates the speed of this growth as owners want to come back for more. 60% of the hotels in our pipeline are being developed together with existing Hilton owners and our team look forward to progressing further projects next week during AHIC.\" Hilton has the largest active pipeline in the GCC both in terms of the number of rooms and properties in construction. Saudi Arabia is the market undergoing most extensive growth with the 7,900 rooms Hilton is developing there set to near triple the company's presence in the market. Saudi Arabia, the UAE, Kuwait and Oman all count Hilton as the hotel company with largest number of rooms under construction.

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Sick of people? This is the hotel for you | telegraph.co.uk

Set 34 miles off the coast of North Carolina at the southernmost edge of an area known as the Graveyard of the Atlantic, guests at the remote 85ft-high Frying Pan Tower enjoy panoramic views of the ocean from the hotel's 80ft by 80ft helipad.

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The nose knows: Hotel scents are no accident | bostonglobe.com

The next time you enter a hotel and are greeted with a whiff of something unfamiliar fresh, addictive, or delicious know that it's likely intentional. It's not there to mask something less savory. Or to lure guests into a gift shop where it can be purchased as an 8 oz. poured candle. (Though that may also occur.) Instead, the scent is said to be there to evoke a feeling, awaken the senses, and to, above all else, create the impression that staying in this particular hotel is an experience like no other.

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IHG Announces Opening Of First Holiday Inn Hotel Featuring Brand's New H4 Design

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces the opening of the new-build 153-room Holiday Inn Hotel & Suites Bellingham hotel in Bellingham, Washington. The hotel, which is located steps away from Bellingham International Airport, is the first Holiday Inn property to open featuring the brand's new H4 design, which was developed in collaboration with Holiday Inn hotel owners and frequent guests to meet the changing needs of modern leisure and business travelers.

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California's hotel industry grows in key cities

The most populated state in the U.S. continues to see growth in the hotel industry in two key areas, the San Francisco Bay Area and the metropolis of Los Angeles. With 15 new hotels currently in progress, California's hotel market is set to expand over the course of this year and next. Following on from the announcement of new partnerships in the Silicon Valley by Kimpton Hotels and Restaurants and a recent opening by Pendry Hotels in San Diego, both as reported by TOPHOTELNEWS, southern and northern California look set to maintain this pace of development.

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Content Syndication Improves a Website's Conversion Rates | onblastblog.com

Designing and building a website is hard work. But, making a success out of it is even a bigger challenge. We're talking here of how you can market the site effectively and boost conversion rates. Getting visitors to respond to a call of action when they are on your site is the main goal. These actions can be a purchase, signing-up for a newsletter, participating in surveys or contest or downloading apps.

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Boutique hotels advancement

One of the main trends in tourist and hotel business is the idea of unique and inspiring holiday experience that largely depends on the hotel and its location. More and more tourists choose small luxury hotels with sophisticated history, original design, exceptional room decoration and unmatched service. These are known as boutique hotels.

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EHL and SWISS sign partnership agreement

Ecole hoteliere de Lausanne (EHL) and Swiss International Air Lines are delighted to announce a new partnership.

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104 Facts You Don't Know About Mobile Marketing [Infographic]

Mobile marketing currently represents one of the newest forms of digital marketing present on the market. For those who do not know, it provides customers with personalised information, promoting services, goods and ideas. The technique has been regarded as any marketing activity that is conducted through a network that mobile users are constantly connected to.

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Facebook Has a Monopoly Amongst Travel Marketers

Facebook is peerless amongst travel marketers according to a new industry-wide survey from EyeforTravel. The State of Data and Analytics in Travel Report 2017 found that 61.6% think Facebook is the best performing social media network, leaving Instagram also a Facebook company a distant second at 15.8% of respondents.

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Asia Connect - Staying nimble in the age of the empowered consumer What the travel and hospitality industry must do

When one wrong move drags a company's reputation through the mud, it can either act quickly to repair its image and renew itself, or succumb to more brand-bashing and other damaging consequences. How well organisations navigate in the age of the empowered and often impatient - consumer, will determine how successful it is.

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Listen Up! W Hotels Worldwide Unveils First W Sound Suite in North America

W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), in partnership with Coca-Cola, today unveiled the first W Sound Suite to launch in North America at W Seattle. The private music studio, writer's room and lounge offers a retreat for musicians and producers to write and record tracks while on the road. Hotel guests are also able to get in on the fun by booking the studio to live out their rockstar dreams.

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Guestline partners with RateGain to deliver superior pricing and revenue optimization technology

Guestline are pleased to have selected RateGain, a leading provider of cloud-based innovative channel management and revenue optimisation solutions for the travel and hospitality industry, as a new strategic partner. As a result, users of Guestline's Rezlynx PMS will be able to access a channel management service that provides them with additional onward connections to a number of channels.

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Associated Luxury Hotels International (ALHI) Expands Global Portfolio with Addition of 45 Hotels & Resorts

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has significantly expanded its global portfolio with theaddition of 45 independent luxury-level meeting & incentive-focused hotels and resorts located outside of North America. The new members were hand-selected from the membership of ALHI's sister company Worldhotels. Each hotel fits the ALHI quality requirements and specializes in hosting meetings, conventions and/or incentive programs, and are located in an attractive destination for meetings and incentive travel. The announcement of ALHI's newest member hotels and resorts was made by Associated Luxury Hotels' President and CEO Josh Lesnick.

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Travel Industry Investment into Data and Analytics to Rise Substantially in 2017

Travel is awash with data and companies are loosening their purse strings to get to the insight this provides, according to EyeforTravel's new industry-wide State of Data and Analytics in Travel Report 2017. Amongst respondents, who came from all verticals in the industry, 74.5% report that they expect budget increases in 2017. Amongst the remained

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Zaplox Accelerates Global Expansion with Appointment of Emma Dupont as Sales Director, North America

Zaplox AB (Zaplox), a market innovator of advanced mobile key solutions for the hospitality industry, today announces the appointment of Emma Dupont as Sales Director, North America. With this appointment, Zaplox takes another step in implementing its ambitious growth plans for the U.S. market. Emma Dupont is set to join the Zaplox team, as of May 1, 2017.

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3 Reasons to Launch a Content Marketing Strategy

Content marketing is now a massive aspect of targeting the right audience online and engaging them. Upwards of 85% of all marketers now use this approach, which involves creating and sharing informative blog post, videos, infographics and other content.

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Louvre Hotels announces the re-launch of the Golden Tulip brand to meet the needs of next-generation travelers

Louvre Hotels Group (LHG), one of the largest hospitality groups in the world, has announced the re-launch of its Golden Tulip brand, as part of an initiative to roll out new-age hotels that are more lifestyle-oriented and better suited to meet the needs of today's travelers. To support the re-launch of the four-star brand, Louvre Hotels investing in the renovation and rebranding of Golden Tulip hotels including those in the Middle East and North Africa (MENA).

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Dusit Hotels & Resorts becomes first hotel group in Thailand to accept WeChat Pay

Thailand-based, global hospitality group Dusit Hotels & Resorts has signed a partnership agreement with Ksher (WeChat Pay Thailand) and Asset Bright Public Company Limited to accept WeChat Pay at Dusit Hotels and Resorts.

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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital

The world's largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou's guest feedback platform and all of its features are now seamlessly included into the \"5 Stages of Digital Success\" program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou will assist hotels to: actively manage their reputation; optimize their digital presence and gain a higher online visibility; increase website traffic through Google to enhancing direct bookings; and ultimately achieve a better occupancy, translating into higher revenue and an improved ADR, RevPar, and EBIT. Hotels can explore the benefits of this partnership at WTM Africa, Booth A24, from April 19 to 21, 2017.

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Red Roof Upscale Economy Offering Fuels Continued Profitable Growth

Actively listening to guests and franchisees and responding quickly to marketplace trends has propelled Red Roof to the top of the economy lodging segment as the company continues to grow profitably and expand into new geographies and markets. Understanding that today's traveler desires enhanced experiences at a value price, Red Roof has perfected the formula, reinventing the economy lodging experience and successfully changing the landscape of the segment with its unique Upscale Economy offering. Fueled by increasing demand for the brand and staying in tune with consumer needs and wants, Red Roof has grown more than 41% over the past three years reaching a total of 504 locations which includes 51 Red Roof PLUS+ properties in the U.S. More than a dozen additional PLUS+ properties are planned by the end of 2017. With a widened domestic network and a strong development pipeline to expand its global footprint, Red Roof is well positioned to become one of the most globally recognized lodging brands.

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Does the Guest of the Future want High Tech or High Touch?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift of market power. In the fourth thesis of the Lausanne Report, EHL - in cooperation with hospitality experts - discuss this trend that will disrupt the industry depending on the economic stages of a market and its geographical position.

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Lodging Interactive Launches Social Influencer Marketing Services for Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its Social Voices Influencer Marketing Services for the hospitality industry. Social Voices provides hotels with the ability to leverage the social influence of others to drive brand awareness and new revenue opportunities for their properties.

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HFTP's Entrepreneur 20X Returns at HITEC Toronto with More Opportunities to Participate

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), will host its second Entrepreneur 20X (E20X) of 2017 on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto, the world's largest hospitality technology event. HFTP is currently accepting applications for participants, judges and mentors for E20X Toronto. Startups interested in competing in the hospitality technology innovation competition, and industry professionals who would like to serve as a judge or mentor, must apply by April 24 on the event website. Returning pitching applicants are welcome to come back and participate as long as they are considered Series A or a startup. All chosen startups, judges and mentors will be contacted by May 1, 2017.

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Marriott expands new and classic brands across the globe

The folks at Marriott can't seem to keep still for long. In April alone they have announced the opening of their first Marriott International Hotel in Kenya, and also the first of its newest millennial-focused brand Moxy Hotels in Vienna, Austria, which follows the opening of another Moxy hotel in London in March, the first in the city.

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AHLEI Debuts Tourism Version of Guest Service Gold Training for Oregon

The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon.

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Guest Experience Management: New Definitive Resource Helps Hoteliers Maximize Success

Chicago, Illinois - Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, has announced the release of The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for complimentary access.

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Angie Hospitality Brings Voice-Based Guestroom Technology to Forefront of Industry as Winner of HTNG's 2017 TechOvation Award

Angie Hospitality, the creator of Angie, a revolutionary voice-based hotel guestroom technology solution, is excited to announce that it has been awarded the 2017 TechOvation Award by HTNG during HT-NEXT in Orlando, Florida. A revolutionary technology platform designed to take the hotel guest experience to the next level, while enhancing operational efficiency and revenue, Angie was officially launched during the TechOvation semi-finalist round at HT-NEXT and will soon be servicing guest needs in properties around the globe. Angie Hospitality's launch of its voice-activated virtual guestroom assistant and amenity control device raises the bar for available technological solutions, as hoteliers look to implement more advanced solutions that meet and exceed the ever-increasing guest demand for technology and convenience.

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Moxy Hotels Named 2016 Up-and-Coming Hotelier by Boutique Design

Moxy Hotels, Marriott International's bold new experiential brand, has been named by Boutique Design as an up-and-coming hotelier for 2016. This marks the third year for the prestigious award, which in the past has recognized companies that are becoming major influencers in the hotel industry. Previous honorees included Ace Hotels, Generator and Room Mate. Moxy Hotels was presented with the award at BDwest in Los Angeles, on April 5 and 6, 2017.

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Hilton Showcases Year of Record-Setting Growth and Innovation in 2016 Annual Report

Hilton (NYSE: HLT) today launched its 2016 Annual Report, highlighting a year of record growth and innovation for the global hospitality leader. The integrated report demonstrates the tremendous progress the company has made towards its mission to be the most hospitable company in the world by showcasing Hilton's new simplified, capital-efficient business model, as well as the company's Travel with Purpose corporate responsibility program.

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HeBS Digital Honored with Four Internet Advertising Competition (IAC) Awards, Including Best Hotel & Lodging Website

HeBS Digital is the recipient of four Internet Advertising Competition Awards (IAC) including one for Best Hotel & Lodging Website for The Maven Hotel at Dairy Block in Denver, Colorado.

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The potential of mountain tourism: focus of UNWTO Conference in Georgia

The potential of mountain tourism to foster economic development, as well as to raise awareness on environmental protection, was the major topic addressed at the 3rd World Tourism Organization (UNWTO) Euro-Asian Mountain Resorts Conference. The event was held in Tbilisi, Georgia on 4-7 April, under the patronage of the Ministries of Tourism and of Economy and Sustainable Development of Georgia.

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Guestline and GuestRevu collaborate to drive online reviews for hospitality industry

Guestline's collaboration with GuestRevu provides the industry with automated guest feedback and online reputation management, directly connected to the PMS. 93% of travellers say online reviews have an impact on their booking decisions, which makes this a particularly attractive proposition for hotels, serviced apartments, pubs and hostels looking to further improve their guest pre- and post-stay experience.

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Carlson Rezidor Hotel Group Shares Insights About Operating in Africa

For the global hospitality industry, Africa has long been a continent of equal parts risk and potential. The same qualities that have made Africa so enticing to hotel owners and operatorsits natural beauty, the untapped market, a lower cost of property relative to many other marketsare some of the same that have presented challenges.

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RLHC to Showcase Family of Brands at 2017 AAHOA Convention

Attendees of the 2017 AAHOA Convention will be seeing a lot of RLHC (Red Lion Hotels Corporation) (NYSE:RLH) this week in San Antonio, Texas. From speaking engagements to a replica of a Hotel RL Living Stage to the presentation by the company of a new award, RLHC will have a significant presence.

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Stay in a glass box with a 360a view of new Zealand - Eco-sensitive PurePods afford cell-free close-ups with nature

Providing unobstructed views from every direction, New Zealand's PurePods are free-standing glass accommodations designed for up-close and uninterrupted encounters with nature. Set in an open clearing on private farm land, the four PurePods provide a singular boutique hotel experience, a one-room home that offers comfort, luxury and dramatic vistas without neighbors. Due to their setting and location, ccomplete privacy is ensured. The PurePod stay is part of a New Zealand itinerary arranged by New Zealand travel experts New Zealand In Depth.

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Leading Tech Media Recognize Marriott International's Innovative Win the Stay Strategy With the Digital 50 Award

Marriott International received the coveted Digital 50 Award from IDG Enterprisethe leading enterprise technology media company composed of CIO, Computerworld, CSO, InfoWorld, ITworld and Network World. The Digital EDGE 50 award honored Marriott's \"Win the Stay\" digital strategy, which is enabling the company to connect with next gen travelers on digital and mobile platforms throughout their travel journey.

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Hyatt Centric on a roll in 2017 and beyond

Hyatt's lifestyle brand Hyatt Centric is booming. Only two years old, the nascent boutique hotel chain has become immensely popular, and in February Hyatt announced its intention to expand its properties by almost double by 2019. Steve Haggerty, global head of capital strategy and franchising, says, \"Since its launch in 2015, the Hyatt Centric brand has proven to be one of our fastest-growing lifestyle brands. Our aggressive expansion plans for the brand were born out of a need to increase our brand presence where our guests travel most, and the hotels in the Hyatt Centric brand pipeline will allow us to meet that need and further connect with millennial-minded guests in the upper-upscale lifestyle segment.\"

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Hyatt And Sonifi To Deliver A Personalized In-room Streaming Experience Powered By Google Chromecast To Travelers Around The Globe

Hyatt has selected SONIFI Solutions, Inc. as its preferred provider for delivering a personalized in-room streaming solution to hotel guests. SONIFI's patent-pending STAYCAST solution, powered by Google Chromecast, has been seamlessly integrated with the World of Hyatt mobile app.

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Choice Hotels Growth Fueled by Conversions in its Core Segments

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today its conversion-focused brands Quality, Clarion, Econo Lodge and Rodeway are supporting the company's robust overall growth, with more than 1,500 locations opened over the last five years. In total, Choice's domestic pipeline of hotels, including those converting into the system, under construction or approved for development, increased 19 percent in 2016. The company's continued success is strengthened by RevPAR gains and the ongoing focus on delivering value to franchisee owner-operators.

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Record Number Of Foreign Tourists Thanks To Brazilian Olympics | tourism-review.com

South American visitors accounted for the largest share of foreign tourists who visited Brazil in 2016. This conclusion was presented by the Statistical Yearbook of the Ministry of Tourism. According to the survey, 6.6 million visitors came to Brazil from abroad in 2016, which is a historical record, representing a growth of 4.3% compared to 2015. Out of them, 3.7 million flew from the neighbouring countries. The spotlight goes to Argentina, the source market for 2.3 million visitors, a growth of 10% compared to 2015. In 2016, Brazil hosted the Olympic and Paralympic games, which was the main reason for the record data. As to the source markets of visitors, the South American continent accounted for 56.7% of them, followed by Europe (24.4% of visitors), and North America (11.2% of visitors).

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Expedia wants you to virtually step into your hotel room before you book | mashable.com

It's hard picturing how a hotel room could feel just based on pictures alone, but Expedia's got a futuristic solution for you. The travel giant is working on offering virtual reality versions of its listings, as more people have access to VR gear at home.

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Fourth Annual Phocuswright Europe Begins Next Month

Phocuswright, the travel industry research authority, begins the fourth annual Phocuswright Europe this May. The two-day conference will be held 16 18 May 2017, and kicks off with an opening-night reception on 16 May.

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A Pair of Midtown New York City Boutiques Upgrade Their Operations

New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests.

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A Model Guest: W Hotels Worldwide Names Joan Smalls First Global Fashion Innovator

International cover girl. Campaign face. Television Host. Philanthropist. Now Joan Smalls can add executive to her resume. W Hotels Worldwide today officially announced the appointment of Joan Smalls as the iconic lifestyle brand's first ever Global Fashion Innovator, a newly created position in which the supermodel will help create, shape and innovate W's global fashion platform around the world. From special appearances and one-of-a-kind collaborations to exclusive in-room and digital content, Smalls will add her signature style and discerning taste to the W Hotel guest experience.

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Study: Brand personality of Airbnb: application of user involvement and gender differences

In this study we utilized the concept of brand personality to determine how travelers perceived Airbnb as a lodging brand and investigated the effect of involvement level (low versus high) on view of brand personality. As a viable segmentation variable, this study also utilized the interaction effect to examine how gender affects consumers' involvement level. Significant differences were observed between travelers with high and low involvement in terms of the dimensions of sincerity, excitement, competence, and ruggedness. In addition, we found the interaction effect to be significant, indicating that level of involvement is higher in female travelers than in male travelers. This research will provide meaningful marketing insights for target marketing and positioning based on consumer involvement and gender within the context of Airbnb.

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Castle Resorts & Hotels Launches New Website Allowing Travelers To Book By Individual Unit Or Category

Castle Resorts & Hotels, one of Hawaii's largest hotel and resort management companies, has launched a new website, featuring an upgraded design, innovative booking engine, and enhanced portals for owners and guests. One of the site's most unique features is the ability to book rooms by individual unit or by category.

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Can Hotel Software Be As Easy to Manage as Your Smartphone?

If I want to manage my money, I can download the Mint app. If I want to manage my image, I'll pop open my Linked In app. If I want to manage groceries, menus, and food budgets, I can download an app for that, and then I can use a different app to have everything I need delivered to my door. I can use my Uber app to get transportation to an event downtown. And I can use any number of messaging apps to coordinate with my house cleaning service, my lawn people, the guy who paints the house, my friends and colleagues There's an app for medical records and one for finding the best gas prices. I can order booksand anything else I needon Amazon's app. I can adjust the lights and heating in my apartment. Looking for a date? There are a million apps for that. Syncing up calendars with a friend or partner? There's that, too.

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PH&R Enhances iPrefer Hotel Rewards Program With Launch Of Mobile App And Members-only Rates

In response to consumers' increasing desires to manage travel plans directly from their smartphones and make sure they are getting the best deal while doing so Preferred Hotels & Resorts today launched a mobile app and member rate program as major enhancements to its points-based hotel rewards program, iPrefer. In celebration of iPrefer and the pursuit of independent travel, Preferred Hotels & Resorts is gifting 25,000 bonus points to iPrefer members who make a booking within the app by April 21, 2017.

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How Marriott Plans to Recharge Sheraton's Brand

During Marriott International's recent Investor Day event, the company's chief commercial officer, Stephanie Linnartz had an optimistic message for those interested in the brands that make up the company's portfolio: as the new custodian of Starwood's brands, Marriott is confident that its leadership will be able to create better experiences for guests and, ultimately, drive more revenue.

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Avvio VP Named As One of Europe's Top Extraordinary Minds

Rich Tuckwell, VP of Sales and Marketing at Avvio, an industry-leading direct booking platform, was last Wednesday named as one of Europe's Top 20 Extraordinary Minds. Celebrated for his innovation and expertise in sales and marketing, Rich collected his award at the HSMAI conference in Amsterdam and learned that he was nominated by not one but three Avvio experts. After having transformed Avvio last year, grown the team and developed a name for the business in American soil in just under a year, Rich's award is well deserved.

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Hotel ICON selects Cendyn as CRM and loyalty provider

Cendyn, the hospitality software leader, is continuing to broaden its reach in the Asia Pacific region with Hotel ICON, the latest property in Hong Kong to select Cendyn as their CRM and loyalty partner.With its unique and upscale design concept, Hotel ICON prides itself on providing the ultimate experience for every guest. Using Cendyn as their CRM and loyalty provider, Hotel ICON will be able to consolidate their revenue and marketing strategies to complete the guest experience from booking to departure.\"We have been looking for a highly-advanced CRM which can help us integrate our customer retention and revenue management strategy,\" said Mr. Richard Hatter, General Manager of Hotel ICON. \"We are so glad that Cendyn could provide us with a solution to do just that. Furthermore, Cendyn provides us with a platform that can enhance the guest experience prior to and during their stay with us.\"Cendyn's CRM will provide a guest intelligence solution that utilizes data collected from multiple sources to provide a true, single profile of each guest. Using that data, Hotel ICON will be able to communicate to each guest through the channels that work for them and learn more about each guest throughout their travel journey. It will drive guest retention over time and create more loyal, brand advocates from their customer base.\"Hotel ICON is a hotel that pushes the boundaries of innovation within the luxury hotel sector. Understanding and ensuring they meet every guest's needs is at the core of everything Hotel ICON stands for. Cendyn is proud to be Hotel ICON's chosen CRM & Loyalty technology partner,\" said John Seaton, Managing Director, International of Cendyn.\"The Cendyn Marketing Cloud provides a fully integrated platform which harnesses hotel data from across all its systems to create a single version of truth as it relates to their guests' profile data,\" Seaton said. \"This in turn empowers the hotel and its staff to deliver the right message, to the right guest, at the right time and most importantly through the right channel. We are excited to bring the benefits of our unrivalled CRM and loyalty technology platform to Hotel ICON as we continue to grow aggressively throughout Asia Pacific and worldwide.\"Cendyn combines first and third party data sources to deliver dynamically generated, one-to-one marketing across all digital marketing channels: email, web, display, mobile, and social. This in turn allows Hotel ICON to have a better understanding of who their guests are, personalize the experience for every guest, increase guest satisfaction and loyalty and drive revenue.About Hotel ICONUnlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong's creative energy and vibrant arts scene, Hotel ICON showcases work from the city's celebrated designers and the world's most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON's 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40\" Ultra High Definition LED TV.Located on level 9, Hotel ICON's Angsana Spa is a tranquil oasis while the harbor-facing outdoor swimming pool and fitness center allow guests to exercise while enjoying views of Hong Kong Island's spectacular skyline.With a maximum capacity of 580 persons, Hotel ICON's grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world's Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including the Top 25 Hotels in Asia in the 2017 TripAdvisor Traveler's Choice Awards.

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Expedia's first innovation lab in Asia will be beach-head for mobile learning - webintravel.com

We sat in one room watching a man have sensors attached to his face two above the eyebrows and a couple on his cheeks. The sensors, using Electromyography (EMG) technology, will tell us when he's frustrated or delighted as he browses the Expedia website for his dream hotel. Turns out he's not as excited about the hotel search process as he is when he was asked to look for his favourite puppy photo the spikes in the signals we saw on the monitor were more extreme during the canine search.

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HeBS Digital's Launches Brains Behind the Beauty Promotion to Help Hoteliers Boost Direct Bookings

NEW YORK, NY  A successful hotel website must incorporate the right balance of excellent design with technology that is built to drive direct hotel bookings. HeBS Digital, the firm that helps hoteliers boost direct bookings, lower distribution costs, and increase the lifetime value of guests, is offering hoteliers five complimentary revenue-driving modules with the purchase of a new responsive website backed by the firm's award-winning smartCMS.

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Hilton Hotels & Resorts Opens New Denver Resort Complete With Championship Golf Course, Spa And Restaurants Second To None

Today, the \"Mile-High\" city opens its doors to Denver's newest hotel, Hilton Denver Inverness. The iconic getaway, formerly known as the Inverness Hotel & Conference Center, will bring a freshly appointed and technologically sophisticated guest experience to the region while also offering all the benefits and high quality service expected from a Hilton resort. Hilton Denver Inverness is conveniently located minutes south of the Colorado capital and offers travelers and local customers alike a retreat with a championship 18-hole golf course, full-service spa and five award-winning restaurants.

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Best Western Hotels reap the benefits of Guestline's powerful PMS Two- Way interface

Best Western hotels are reaping the benefits of Guestline's Rezlynx cloud hosted property management system, which incorporates the essential functionality of a seamless two-way link to the Best Western CRS.

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Infographic: How to untangle the channel distribution challenges hoteliers face

The current hotel distribution landscape is a complicated tapestry. The large number of interlaced interactions between hoteliers and guests results in an intricate and complex combination of devices, channels and sequences of events that, ultimately, result in booking a hotel room.

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Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services' First Certified Guest Service Properties

Two Marine Corps lodging properties in the Camp Lejeune-New River area of North Carolina have earned the Certified Guest Service Property designation from the American Hotel & Lodging Educational Institute (AHLEI), the first from the Marine Corps branch of the military to do so. Onslow Beach and Inns of the Corps staff members completed AHLEI's Guest Service Gold training and earned the Certified Guest Service

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Switzerland: Do national OTAs make sense? - Horwath HTL

In a world of fierce competition amongst online booking platforms, Horwath HTL Switzerland investigates what value there is for national OTAs within the Swiss market. The report takes into account the perspective of hoteliers and how national OTAs might be beneficial for their business. It reveals that national OTAs have to create additional products and offers to be successful and to differentiate themselves from the international players.

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STR: No hotel performance disruption in London after Westminster attack

There was no evident performance decline for London's hotel industry following the terrorist attack on 22 March, according to preliminary data from STR. When examining daily data from 22-28 March, STR analysts note that London's occupancy levels remained in line with typical March performance patterns. Further, during the days following the event, the market recorded significant year-over-year growth in both occupancy and average daily rate (ADR). Three days after the attack (25 March), the U.K. capital's actual occupancy level was 86.4%, while ADR reached GBP147.32, a 22.6% increase compared with the same day in 2016. The highest occupancy level during the days following the attack was 88.2% (28 March)roughly the same level as the night of the attack.

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Waldorf Astoria Undergoes Historic Redesign

Of all the long-standing names in the global hospitality industry, perhaps none sums up class, luxury and fine travelling as well as Waldorf Astoria, a staple of the vibrant New York City hotel scene.

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Best Western celebrates successes across the board in 2017

Best Western has hit the ground running this year. After a successful 2016, 2017 seems set to be another mammoth year for the Arizona-based hotel company. With expansions into Asia and growth planned across some of the company's sub-brands, the future looks bright for Best Western, according to recent press releases by the group.

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New Milestone CMS Feature Returns $20 for Every $1 Spent

Driving website traffic and encouraging direct bookings is no longer enough. Hotels are leaving money on the table by not pursuing abandoned carts or incomplete reservations. According to a recent survey by SalesCycle*, 81% of consumers abandon their travel booking. The good news is that same survey says that 87% of those consumers would consider returning to complete that reservation.

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What do Wyndham Hotels & Expedia have to say about loyalty in travel?

On April 13, at 9AM Pacific Time, Noah Brodsky, Senior VP - Worldwide Loyalty & Engagement, Wyndham Hotels and Jay Fleugel, Head of Product, Expedia will be joined by Renu Kannu from EyeforTravel for an exclusive webinar that will investigate the changing paradigm of loyalty in travel.

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Thailand's tourism industry in the best of health

Thailand has long attracted tourists, backpackers, business and leisure travelers to its shores, seeking a taste of the exotic in its wonderful food, idyllic beaches on its famous islands and breathtaking landscapes in its jungles and mountains. 2016 was an especially successful year for the Thai tourism industry, with the Kingdom welcoming a record 32.6 million international visitors and generating $71.8 billion USD in revenues, exceeding the initial government targets set at the start of the year. Thailand also continues to focus on improving and expanding the quality its tourism industry, making it a solid place for hotel developers to invest, both now and in the future.Let's take a look at some ongoing projects in Thailand:

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Meet Andaz by Hyatt Hotels Corporation

Meet Andaz, one of Hyatt Hotels Corporation's best up and coming brands. Marketed as stylish and spirited, Andaz is a lifestyle hotel brand, which places its properties in lively urban neighborhoods and leisure destinations. Some of its most famous locales currently include West Hollywood, London's Liverpool Street and New York City. All of the location of the Andaz by Hyatt Hotels Corporation brand have been inspired by the cultural and social life of the locale, each of which is unique in design, amenities and cuisine it offers to guests.

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Holiday Inn Brand Returns To Television With New \"Smiles Ahead\" Campaign

Holiday Inn, an InterContinental Hotels Group (IHG) hotel, today introduces its newest marketing campaign, called Smiles Ahead. The new campaign was developed following rigorous global consumer research and insights work and was created to demonstrate how the Holiday Inn brand delivers the joy of travel to all and is redefining expectations for travelers through an unparalleled service culture and the little, thoughtful touches guests can't help but smile about.

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Sokha Siem Reap Prepares for Grand Opening

Siem Reap Province, 01 March 2017 Sokha Hotels & Resorts, Cambodia's leading hospitality company, today announced that the final hotel building Bayon block with 328 rooms with a restaurant and a lobby lounge within Sokha Siem Reap Resort & Convention Center complex has been completed and ready for grand opening in Q4 2017.

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Leonardo Expands Its Vizlly Digital Marketing Solution to Include SEO Marketing Services

Leonardo Worldwide Corporation, a leading technology company serving the global hospitality industry, today announced the launch of Search Engine Optimization (SEO) Marketing Services for Vizlly, its Digital Marketing Solution for hotels. Leonardo's new SEO Marketing Services work in tandem with the existing Vizlly platform to strengthen a hotel's digital marketing presence and generate more direct bookings.

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Lodging Interactive Launches Educational White Paper Series

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its educational white paper series. The series can be found here: https://lodginginteractive.com/about-us/white-papers/

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ASSA ABLOY Hospitality Captures Prestigious Vendor's Trophy Award for Best Locks Vendor in the Hotel Industry

ASSA ABLOY Hospitality, the global leader in hospitality and hotel security technology, has been awarded the 2016 Vendor's Trophy in the Hotel Industry for Best Locks Vendor. The annual ceremony, sponsored by renowned Brazilian magazine, Revista HOTeIS, recognizes international vendors that show outstanding accomplishments in the supply of products and services in the hotel industry. This award marks ASSA ABLOY Hospitality's second consecutive win in the category, having previously earned the Vendor's Trophy title for Best Locks Vendor in 2015. 

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Sheraton Hotels & Resorts Celebrates 80 Years of Going Beyond

Today, Sheraton Hotels & Resorts, part of Marriott International, Inc. (NASDAQ:MAR), launches its Go Beyond platform in celebration of its 80th anniversary. The multi-faceted campaign includes a new marketing creative, global associate rallies and guest surprise and delights.

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Marriott Rewards Premieres Season One of \"Six Days, Seven Nights,\" the First Original Snapchat Video Series From the Travel Industry

The next generation of travelers are passionate, inquisitive and social, sharing more than 400 million Snaps each day (source) on Snapchat. Starting tomorrow with the launch of \"Six Days, Seven Nights,\" Marriott Rewards, an award-winning loyalty program from Marriott International, Inc., is introducing Snapchat devotees to its broad portfolio of world-class properties and the vast benefits of loyalty. The new, four-part original series \"Six Days, Seven Nights\" was created specifically for the fastest growing social media network.

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Wyndham Rewards Surpasses 50 Million Member Mark

Wyndham Rewards, the award-winning, critically-acclaimed, guest loyalty program of hotel giant Wyndham Hotel Group, today announced it has surpassed 50 million members worldwide, marking a major achievement for the re-imagined program and highlighting the aggressive expansion of its globally recognized brands.

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HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.

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Indonesia's hospitality market booms with over 100 projected openings

Things seem to be going from strength to strength in Indonesia, with TOPHOTELPROJECTS forecasting 112 projects in the pipeline over the coming years. Projects in the region continue to hit a high standard of luxury, with all of the projected opening to have at least 4-stars, in fact 65 of the new developments will have this rating, while the remaining 47 will be ranked as 5-star hotels. Indonesia continues to attract discerning travelers and remains a popular destination for honeymooners and those seeking a truly memorable experience in an exotic location.

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1 Hotels To Debut Meaningful Meetings Program Designed To Promote Productive Sessions In A Creative, Zen And Mindful Way

1 Hotels, the mission-driven luxury lifestyle hotel brand founded by renowned hotelier Barry Sternlicht, announced today that its proprietary Meaningful Meetings program will debut at 1 Hotel Central Park followed by 1 Hotel South Beach and the brand's flagship, 1 Hotel Brooklyn Bridge.

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METRO Accelerator powered by Techstars demonstrates success rate of startups

First class participating in the Accelerator for the hospitality industry is successful with investors: startups have attracted investments of more than USD 52 million Third round of METRO Accelerator with new solutions for the digitisation of the hospitality industry begins on 11 September for a third time Applications now welcome at https://hospitality.metroaccelerator.com Andreas Wuerfel strengthens the Accelerator team as Director Global Innovation Community at METRO Dusseldorf -- The startups participating in the first METRO Accelerator powered by Techstars have had great success with the international investor community through their digital solutions for the hospitality industry. The Accelerator programme's first class has so far managed to raise more than USD 52 million in funding. METRO is now opening the third round of the METRO Accelerator for Hospitality with the well-established cooperation of Techstars, in order to promote digital solutions for the hospitality industry. Startups can now apply on the website https://hospitality.metroaccelerator.com. The programme begins on 11 September in Berlin. With a current investment sum of more than USD 52 million, the 10 startups participating in the opening round of METRO Accelerator by Techstars in 2015/16 have achieved higher average investments than the startups in all programmes of the US partner company Techstars. Ten out of 11 participating startups are now active in the market and thus mirror the 90% success rate of Techstars startups. We are thrilled about the success stories the participating startups have been showing in such a short period of time,\" says Olaf Koch, Chairman of the Management Board of METRO AG. However, it is most important that we contribute to making our customers, entrepreneurs from the restaurant and hotel sectors, more successful in a sustainable way. The digital tools of METRO Accelerator help our customers in scaling their productivity and services and thus, growing even more competitively in a digital world.\" Success of startups through investments and partnershipsAmong the latest success stories are companies such as Flowtify: the provider of paperless quality management in the hospitality and food industry, won High-Tech Grunderfonds (HTGF) as an investor a few months ago. In exchange for a stake of 15 percent, HTGF invested 600,000 in the Cologne-based company. Participants in the second Accelerator programme in autumn/winter 2016 have also been able to claim some remarkable success already: Frag Paul, a digital staffing assistant for restaurant operators, has been cooperating with METRO Cash & Carry Germany. \"With METRO Accelerator powered by Techstars, we are offering exactly what many startups are lacking in order to get started: insights and contacts relating to the hospitality industry. The companies get the opportunity to expand one's own knowledge and client base through pilot projects,\" explains Andreas Wuerfel, Director Global Innovation Community at METRO. \"It is precisely this mix that leads to good growth results for the participating startups.\" Wuerfel, himself a renowned expert on collaborations between major companies and startups, is strengthening the METRO Accelerator team. \"The close cooperation between Techstars as a leading startup network and METRO as one of the world's leading wholesalers has proven that there is a highly attractive market for digital solutions in restaurants and hotels for investors as well as operators. We still have a long way to go before we exhaust this potential,\" says Jens Lapinski, Managing Director Techstars of METRO Accelerator. The third round of the Accelerator will push the boundaries here in every respect we are now in a position to fully exploit the sales capacities for digital products that METRO has built up. This gives young companies significantly improved market access, and therefore a competitive advantage.\" Startups receive mentoring, market access and financial supportMETRO Accelerator for Hospitality powered by Techstars starts on 11 September 2017 in Berlin. After three months working with more than 100 international mentors, the startups will present their company to investors, leading industry representatives and members of the public at the so-called Demo Day in December 2017. The programme offers participants the following opportunities: 10 selected teams receive an investment offer of up to 120,000 each Access to top management and the expert networks of METRO and Techstars Mentor advice from METRO and Techstars as well as other leading industry representatives, investors and entrepreneurs Free use of co-working workspaces in the heart of Berlin Membership in the international alumni network of the Techstars and METRO Accelerator. Interested companies and start-up teams from all over the world can now submit their online applications to METRO Accelerator for Hospitality powered by Techstars Retail until 18 June 2017. Further information is available at: www.metroaccelerator.com

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H-2b Workforce Coalition Lauds Introduction Of Bipartisan Senate Bill To Reform H-2b Visa Program, Provide Certainty For Business Success

The H-2B Workforce Coalition, an alliance of more than 40 various industry associations focused on protecting American workers by ensuring American small and seasonal employers have access to legal short-term temporary employees during peak business periods, issued the following statement supporting S. 792the Save our Small and Seasonal Businesses Act. The legislation was introduced by Senators Thom Tillis (R-NC), Angus King (I-ME), Susan Collins (R-ME), John Thune (R-SD), Mike Rounds (R-SD), Roy Blunt (R-MO), John Cornyn (R-TX), Lisa Murkowski (R-AK), and Mark Warner (D-VA), and is designed to help seasonal employers better navigate the H-2B temporary non-agricultural visa program and increase certainty for small businesses by allowing seasonal employers to better prepare for fluctuations in demand.

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First robot butler in a New York state hotel has unique focus on bringing wellness amenities to guests of The Westin Buffalo

Delaware North today formally introduced the Relay robot butler that is serving guests at The Westin Buffalo, the global hospitality and food service provider's new 116-room luxury lifestyle hotel at its headquarters building in downtown Buffalo, N.Y.

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4th International Wellness, Spa and Travel Monitor 2017

This is the industry benchmark report indicating the key directions the market goes as industry players see that. Reading the report you will see how various markets, namely German, Spanish or Russian speaking markets differ in terms of: important market segments, growth areas for service providers, growth areas for services and treatments, average spend/guest, market growth % over 2012 and 2014

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Marriott Rewards Premieres Season One of Six Days, Seven Nights, the First Original Snapchat Video Series From the Travel Industry

The next generation of travelers are passionate, inquisitive and social, sharing more than 400 million Snaps each day (source) on Snapchat. Starting tomorrow with the launch of \"Six Days, Seven Nights,\" Marriott Rewards, an award-winning loyalty program from Marriott International, Inc., is introducing Snapchat devotees to its broad portfolio of world-class properties and the vast benefits of loyalty. The new, four-part original series \"Six Days, Seven Nights\" was created specifically for the fastest growing social media network.

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Hampton by Hilton Swings into Spring with Growth in Popular Leisure Travel Destinations

Hampton by Hilton debuts 16 properties to its growing portfolio just in time for peak spring travel season. The new hotels, including Hampton Inn & Suites by Hilton Miami Midtown, Hampton Inn by Hilton Plant City and Hampton Inn by Hilton Crestview South I-10 in Florida, and Hampton Inn & Suites by Hilton Tempe/Phoenix Airport in Arizona, offer high-quality accommodations in top travel destinations known for pleasant weather and leisure attractions with family appeal.

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IDeaS executive to chair HSMAI Region Europe's Revenue Management Advisory Board

HSMAI Region Europe and IDeaS are proud to announce that Paul van Meerendonk, IDeaS' Director of Advisory Services, is now the new chairman of the Revenue Management Advisory Board at one of the most important associations within the hospitality industry, HSMAI Region Europe. The announcement was made at the HSMAI Revenue Optimization Conference in Amsterdam on Wednesday 29 March. A second generation industry veteran his father worked in hotels sales and general management Paul brings nearly 20 years of revenue management experience to the position.

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HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.

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Sheraton to expand their reach by nearly 100 new hotels

Sheraton Hotels and Resorts are set to expand in the coming years by nearly 100 new hotels. One of Marriott's most important and recognised brands, Sheraton already operates over 400 hotels worldwide with a key count approaching 153,000, meaning that this upcoming spate of openings will substantially increase its portfolio. The brand plans to open 93 new hotels which will add an impressive 25,240 new guest suites and rooms to the brands collection. Sheraton prides itself on offering a service of excellence to upscale business travelers and tourists, and can be found in everywhere from the world's most cosmopolitan cities to idyllic beachfronts. This proposed expansion will see their global influence swell, with projects intended to be situated across all of the industry's key markets. Investment by the company seems to be concentrated in the ever-growing Asia Pacific region, with Sheraton choosing to locate 64 hotels and resorts there, giving a total of 17,989 new guest rooms. Africa, Europe and North America average 8 projects each, all seemingly solid markets. The Middle East and Latin America will get 3 and 2 new openings respectively, creating more brand presence in these areas. 28 of these projected openings are set to happen this year alone, and TOPHOTELPROJECTS reports that the more than half of these 93 developments are currently under construction, which bodes well for the future openings of 23 hotels next year, 25 in 2019 and 15 from 2020 onwards. Sheraton's vision for the future of their brand will no doubt continue along the path that has been so successful for them, and nearly a quarter of the proposed hotels and resorts to open over the next few years are already in the planning and pre-planning stages.

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5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work

By Noah Lemiach, Head Concierge, SIXTY Hotels. 

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First World of Hyatt Promotion Celebrates Members With Double Points for Being You

World of Hyatt, the new global platform from Hyatt, today introduced its first global loyalty program promotion, Double Points for Being You. In addition to the World of Hyatt program benefits and rewards that launched March 1, World of Hyatt members have the opportunity to earn double points April 1 June 30, 2017 on eligible stays worldwide, starting with their second eligible stay during the promotion period.

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Urbanest Darling Square Bolsters Trendy Design and Reputation with Innovative Door Lock Solutions from ASSA ABLOY Hospitality

Urbanest Darling Square (Urbanest), an intelligently designed student accommodation complex located in Sydney, Australia, has enhanced security and convenience by installing ASSA ABLOY Hospitality's Visionline wireless online solution alongside its VingCard Signature RFID door locks, equipped with mobile access compatibility. The locking solutions will work in tandem with ASSA ABLOY Hospitality's mobile app to create convenient mobile access for Urbanest's residents.

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New Edition of AHLEI's Front Office Textbook Shows Impact of Technology on Operations

The American Hotel & Lodging Educational Institute (AHLEI) has published the tenth edition of one of its bestselling textbooks, Managing Front Office Operations, by Michael L. Kasavana, Ph.D. This textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.

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International Hotel Management Group (IHMG) to implement Guestline's cloud hosted and mobile hospitality solutions across their hotel brands

IHMG - International Hotel Management Group - has successfully implemented Guestline's award winning cloud hosted hospitality software. This includes the roll out of property management system Rezlynx, alongside Guestline Distribution, PCI & Rezlynx mobile into their portfolio of unique hotels across The Netherlands, Belgium and France.

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Cornell Hospitality Business Plan Competition Highlights Student Entrepreneurs

A concept that delivers shelf-stable vegetables to food-service operations has taken first place in the annualCornell Hospitality Business Plan Competition. Natural Cuts, developed by Vipul Prakash Saran and Harrison Willis, was awarded the competition's $25,000 first prize. Saran is an MPS student at the College of Agriculture and Life Sciences (CALS), and Willis is studying for an MPS in the Baker Program in Real Estate. The competition is held annually during the student-led Hotel Ezra Cornell weekend. This year's final presentations were given on Saturday, March 18.Two other food-service concepts earned second and third place. Bill's, a bar-concept which focuses on customer-driven beer selections, was awarded $7,500 for its second-place finish, while third place (and a $5,000 award) went to Doa Nata, which envisions a food hall that hosts a number of vendors in the style of a Mexican fonda. Bill's proprietors are Will Mangan (MMH '17) and Lydia Xu (MMH '17), and Team Doa Nata is composed of Angela Lindsay (SHA '17), Antonio Miceli (MMH '17), and Natalia Ruiz (MMH '17).Two other teams placed as finalists: CHOMP, a full-service sandwich restaurant tailored for university cities, developed by Ben Guzick (MMH '17), Varun Vesuvala (MMH '17), and Alex Szwyd (MMH '17); and Latitude, a geo-location-based mobile application which reveals a city's hidden gems and connects people with other tourists, which was proposed by Gauri Khanna (SHA '17) and Sonali Tolani (CALS-Dyson '17).This year's sponsors are Greg Dollarhyde'80 (MBA'81), Marriott International, Sandy Solmon (P'15), Elizabeth Shingleton Glomsrud '00 and Barbara Foote Shingleton '75, and The Sun Family: Stanley '00 and his parents Dennis and Betty, together with supporter Karim Abouelnaga '13.Faculty sponsor of the competition is Dr. Susan Fleming, a senior lecturer at the School of Hotel Administration and interim director of the Pillsbury Institute for Hospitality Entrepreneurship, which conducts the competition. \"I view this as a culmination of the Hotel School's entrepreneurial curriculum,\" she said. \"The competition allows students to use all the skills they have learned in the classroom and apply them to an actual business plan and pitch.\"Fleming pointed to the contribution of the Pillsbury Institute's Entrepreneurs in Residence and the SHA faculty for their work with the student teams during the year-long process of developing the business plans, as well as the competition's judges, all of whom provided useful feedback to the teams as they progressed through the rounds of the competition. This year's final judges were Karim Abouelnaga, Greg Dollarhyde, Sandy Solmon, and Warren Leeds '84.Natural Cuts team members Harrison Willis and Vipul Saran appreciated Fleming's assistance and the Pillsbury Institute's support throughout the process. \"Whatever work you've done over the past months, you have ten minutes to summarize that,\" said Saran. \"Dr. Fleming helped with this, and the competition changed my perspective on this process.\" Willis added: \"Entrepreneurship is the greatest undertaking a person can do, and having this institute that is encouraging entrepreneurs is really helpful.\"Several competition participants highlighted the competition as a transformative event. \"We started with the concept of a Mexican restaurant,\" said Doa Nata's Natalia Ruiz. \"But during our development process, we learned of more needs to be filled, and our concept changed radically.\" Added Antonio Miceli: \"In the food halls of Mexico, we saw an opportunity based on giving people a shot at becoming a successful vendor.\"Will Mangan also pointed to changes in the Bill's concept. \"We started out with a beer-cheese-bread concept, and now we have a flavor-forward bar concept that lowers the initial investment and can scale,\" he explained. Lydia Wu credited the contribution of numerous coaches: \"We evolved through several stages as we worked with mentors who helped us change and improve the concept,\" she said.The team aspect of the competition was also important to the students. Chomp's Ben Guzick said: \"The most exciting part of this competition was working with a team that makes your concept better than it could be if you did it on your own.\" Varun Vesuvala added: \"This is the culmination of a year's worth of learning. This is life. This is what Cornell trains and mentors you to do.\"About the Leland C. and Mary M. Pillsbury Institute for Hospitality EntrepreneurshipThe Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship engages leading industry experts and faculty to educate students and provide them with experiential opportunities to learn all aspects of entrepreneurship. To support these critical goals, the Pillsbury Institute offers students, entrepreneurs, and faculty an expanding range of courses, programs, and activities focused on advancing students' entrepreneurship knowledge and mastery.Institute Members: BCV CPG Real Estate Dartcor Management Services Four Seasons Hotels and Resorts HarborStone Hospitality HotelPlanner.com InterContinental Hotels Group Interstate Hotels & Resorts The Leading Hotels of the World Loews Hotels and Resorts Montage Hotels and Resorts Newport Hospitality The Original Agency Phipps & Co. Praxis Summit RoomKnights Seaview Investors Spencer Stuart Sushi Maki Sweet Street Desserts Thayer Lodging, Brookfield Hotel Properties Trillium Services Group Turano Baking Company Valley Forge Fabrics The Venetian Waterford Hotel Group, Inc. Yotel Yui Designs

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PolyU Study Finds Social Media Critical for Overseas DMOs in China

Overseas destination marketing organisations (DMOs) wanting to improve their marketing strategies in China should consider expanding their social media presence, according to Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers highlight the variability in overseas DMOs' use of social media for marketing in what they describe as \"China's unique social media landscape\". The DMOs need to better understand that landscape, they argue, to gain access to its large audiences and the opportunity to build relationships with very many potential consumers.

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METRO Accelerator powered by Techstars demonstrates success rate of startups

Dusseldorf, 28 March 2017 The startups participating in the first METRO Accelerator powered by Techstars have had great success with the international investor community through their digital solutions for the hospitality industry. The Accelerator programme's first class has so far managed to raise more than USD 52 million in funding. METRO is now opening the third round of the METRO Accelerator for Hospitality with the well-established cooperation of Techstars, in order to promote digital solutions for the hospitality industry. Startups can now apply on the website https://hospitality.metroaccelerator.com. The programme begins on 11 September in Berlin.

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The 5 Hotel Experiences Guests are Talking About Most on Social Media

Local Measure, the leading location-based social platform for hotels and the tourism industry, revealed the most posted-about features at hotels, and found that guests are most likely to talk about food and drink; the bar; views from the hotel; the condition of the room itself, and the pool. Here are the top subjects mentioned in social media posts on Facebook, Twitter and Instagram, from guests staying at close to 300 hotels in America, Australia and Asia, followed by the number of times each feature was mentioned:

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hosco Reaches 100'000 Members

This week, hosco welcomed its 100'000th member, a significant milestone for the world's leading hospitality network, which started as a platform for hospitality students to find internships. Co-founders Olivier Bracard and Carl Julien launched the company after realising the need to improve efficiency in matching qualified talents with hospitality employers. Since then, the company has grown into the largest professional network exclusively dedicated to the hospitality industry.

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Meet Avvio at HITEC Amsterdam

Avvio is at HITEC Amsterdam!

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Brand Profile: Kimpton Hotels, IHG

There's a reason that Kimpton Hotels and Restaurants by IHG has risen through the ranks to become the best loved boutique hotels in all of the global hospitality industry. Actually, there are many reasons.

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Guestline appoints HotelREZ as a GDS representation partner

HotelREZ Hotels & Resorts (HotelREZ) and Guestline ink new partnership agreement to provide full service representation to hotels via HotelREZ's own HO chain code on the GDS.

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Shangri-La and Taj Hotels Palaces Resorts Safaris Are First in Industry With \"Warmer Welcomes\"

At an exclusive reception at The Taj Mahal Palace, Mumbai, Acting President of Shangri-La Hotels and Resorts Madhu Rao and Rakesh Sarna, MD and CEO Taj Hotels Palaces Resorts Safaris officially launched \"Warmer Welcomes\" the integration of Shangri-La's Golden Circle and Taj's InnerCircle loyalty programmes across a portfolio of over 200 hotels under the Shangri-La and Taj brands.

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Hotel Staff Technology Introduced at a Hollywood Icon

Hollywood's iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE's software module for guest request management in November 2016.

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Holiday Inn Express Brand Helps Guests Be The Readiest With the Launch of its Newest Campaign and the Return of Rob Riggle as Champion of The Readiest

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the launch of the newest Holiday Inn Express brand campaign, Be The Readiest, and its partnership with Jukin Media, a digital entertainment company that specializes in helping the global creative community leverage the world's most compelling UGC videos. The newest iteration of the beloved Stay Smart campaign shows how the Holiday Inn Express brand helps its guests go from ready to the readiest in a series of creative vignettes produced by creative agency of record Ogilvy and Mather where crowdsourced videos demonstrate how people are on the top of their game when they are 'The Readiest'. Additionally, the Holiday Inn Express brand is bringing back Rob Riggle actor, comedian and official Creative Director and Champion of The Readiest for its Be The Readiest campaign spots premiering in May.Holiday Inn Express sought out Jukin Media, which uses proprietary technology and a highly-trained global research staff to discover and clear the world's best viral-style videos, to play an integral role in the campaign. With over 60 million fans across its social channels, the company curates and produces video for social platforms to the tune of 1.5+ billion views per month. Leveraging the power of the internet to find amateur content, Jukin was able to mine its vast video library and comb the broader social web to find remarkably engaging videos that perfectly demonstrate why being ready just doesn't come close to being 'The Readiest'.

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Top Tech Predictions For Hoteliers in 2017

For accommodation providers in 2017, it's no longer enough to rely on the well-trodden paths to acquiring occupancy. You must also become experts in emerging distribution platforms, predict what guests expect when they walk into your lobby, and remain agile enough to navigate the ever-shifting trends to make the right decision, all the while staying committed to providing the best possible experience during a stay. Avvio knows how to get the right mix for your property and provides Europe's best booking engine partnering with many serviced apartments and boutique hotels, including Cheval Residences, Apple Apartments and The Ampersand Hotel to grow direct bookings. Avvio's co-founder and CEO Frank Reeves has compiled his Top Tech Predictions for Hoteliers in 2017. Inside this report, you'll discover the big movers and shakers in the online distribution space (hint: it's not the OTAs), the developing sharing economy and a look at new technology that's fast-becoming part of the mainstream.Download your copy of the report today.For more details, please email hello@avvio.com to arrange a time to talk.

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Residence Inn Set To Double Its European Portfolio In 2017

Marriott International, Inc. (NASDAQ:MAR) today announced the expansion of its extended-stay brand, Residence Inn by Marriott, with the signing of two new properties in London. With additional openings in Amsterdam and Aberdeen this year, Residence Inn expects to more than double its European portfolio in 2017.

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Ming Fai to Showcase NEW Kube Essentials Mobile Device Charger at HOTELEX Shanghai

This week at HOTELEX Shanghai 2017, Ming Fai will unveil a new multi-device charger for guestrooms that features unmatched versatility in its charging output. Not only can the new Kube Essentials alarm clock power ALL mobile electronics, including smartphones, tablets, cameras, and wearable technologies, but it's AC output enables guests to charge laptops. With a small footprint and an even smaller price, the new Kube Essentials from Kube Systems will be on display in stand E3J01 at the Shanghai New International Expo Center March 28 to 31.

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12 Best Practices for Full-Cycle Guest Marketing

In the digital era, retaining guests is a more complicated and resource-intensive endeavor than ever. Today's guest is less likely to be loyal to any one brand, thanks to the popularity of OTA websites and other travel-planning apps. Written in partnership with Digital Alchemy, a leader in Customer Relationship Management (CRM) and email marketing solutions, this white paper outlines how hoteliers can regain guest loyalty and boost revenue using full-cycle guest marketing.

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Swiss Hotel Chain Movenpick Uses Cloud To Avoid 'Cemetery Of Brands' | forbes.com

Movenpick is hoping to escape what its CEO Olivier Chavy called the cemetery of brands during a presentation at Oracle Industry Connect here this morning. Profit margins in the hotel industry are between 1% and 2%, and are being squeezed by a combination of macroeconomic and industry-specific factors, such as a changing distributor landscape, tighter management agreements, and higher capital requirements for borrowing. But according to Chavy, hotel operators are under greater threat from organizations like Uber and Facebook, which can leverage platforms to create experiences. He noted that Uber is the world's largest taxi company yet owns no taxis; Airbnb is the world's largest hotel company yet owns no real estate. And he sounded a note of alarm, claiming that many in the hotel industry are evolving too slowly to survive. In the hospitality industry, we are in the age of stone, he said.

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Finally a faster way to find better hotel rooms: Search by image

Imagine you can search for hotel rooms by how they look, or if they have a great view, or a canopy bed, or... That would totally disrupt the way we do it now: first figure out what you want to do where and when, then see if you can find a hotel there. A tedious affair.. Why not turn this around and start with: 'I want a beach view and an outdoor bathroom', and take it from there? That would make it a pleasant experience. Now there finally is a way to do this: Yellowroom.ai

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Viceroy Hotel Group Introduces Three Brand Tiers

Viceroy Hotel Group (VHG) today announced the segmentation of its portfolio into three tiers: The Viceroy Icon Collection, The Viceroy Lifestyle Series and Urban Retreat Collection. This new structure is a natural evolution for the modern luxury hotel brand. As it continues to create unique and diverse experiences, the tier structure will help guests find what they are looking for more easily.

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HFTP Launches New Multi-Event Mobile App for Expanding HITEC Brand

Gearing up for its first Hospitality Industry Technology Exposition and Conference (HITEC) of 2017, Hospitality Financial and Technology Professionals (HFTP) is excited to announce the launch of its new HITEC 2017 multi-event mobile app an additional benefit to tailor individual experiences for HITEC attendees. Available for download from the iTunes Apple Store and Google Play, the app will serve as a comprehensive guide for information on education sessions and exhibits while also providing social feeds and in-app correspondence capabilities for exhibitors and attendees. The HITEC 2017 mobile app is home to all the information attendees will need for HITEC Amsterdam, HITEC Toronto and HITEC Dubai this year, with information coming available as the event nears.

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Hilton Invites The World To Celebrate Earth Hour Through #TRAVELWITHPURPOSECONTEST

Hilton (NYSE: HLT) today announced the launch of a global social media contest celebrating Earth Hour (8:30p.m.-9:30p.m. on March 25) - the worldwide movement for the planet organized by the World Wildlife Fund (WWF).

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Corporate Housing Providers Association Awards Best Green Progress Award to DelSuites

DelSuites, a provider of furnished accommodations in Toronto, has been awarded the prestigious Best Green Progress Award by the Corporate Housing Providers Association. This annual, worldwide award recognizes one company that exemplifies a dedication to environmental responsibility and social performance through proactive policies, focused planning and targeted activities. DelSuites is the first Canadian company to receive the CHPA's Best Green Progress Award.

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SnapShot and Hotech Partner to Provide Hotels Across Turkey with an Advanced Analytics Dashboard

Berlin-based SnapShot, a big data and analytics company, has partnered with Hotech, a Turkish technology provider of professional software solutions, to equip the hospitality industry with advanced analytics and data visualization.

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Comfort and Sleep Inn Accelerate New Construction Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is experiencing its strongest new construction pipeline since 2009, exceeding 200 signed contracts in 2016. The Comfort brand transformation and Sleep Inn all-new construction prototype have fueled development efforts, totaling over 75 percent of Choice Hotels' new construction agreements, with continued growth forecasted for 2017.

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Booking.com Reveals the Most Popular Destinations for First-Time Travel

Everyone remembers the first time they traveled and the adventures they had. Whether it's your first adventure or you're visiting an exciting destination for the first time, trying and exploring someplace new is always exciting.

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Hilton Garden Inn Launches Six Region-Specific Hotel Prototypes to Fuel Global Growth

Hilton Garden Inn, an upscale brand from Hilton (NYSE: HLT), has today announced a revamped hotel design approach that provides six new, customizable hotel prototype options one for each region of the world where the brand operates.

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Gaylord hotels launches a mobile application to find one's way around the hotel | hospitality-on.com

Gaylord Hotels brand is launching a mobile application to guide guests inside its establishments. By using ibeacon technology, a system that allows a smartphone to be located inside (and to visualize space with a 3D map), it provides detailed instructions so that customers can easily navigate throughout the different hotel areas (rooms, meeting rooms, fitness center, closest toilets). This interactive application also allows you to find services located nearby the hotel, such as ATMs, restaurants or shops. It is also possible to make reservations for restaurants or the hotel's attractions, or to share one's location with other people.

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Details about the eight new IHG hotels coming to Germany revealed

InterContinental Hotels Group, one of the world's leading hotel companies, has today announced the signing of eight new hotels within the Holiday Inn brand family in Germany.

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Maestro PMS Housekeeping App Personalizes Guest Engagement

Markham, Ontario How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.

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Online Hotel Booking Scams Cost Americans $1.3 Billion Annually; Senate Subcommittee on Consumer Protection Pushes for More Action to Protect Consumers

The American Hotel & Lodging Association (AHLA) applauds the Senate Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security today for taking another step in raising awareness about the prevalence and significant impact of online hotel booking scams on American consumers.

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Why Hotel Chains' Loyalty Programs Don't Pose A Threat To OTAs | forbes.com

Online travel agencies (OTAs) and hotels seem to have somewhat of a love/hate relationship. Though OTAs bring more customers to hotels because of the increased exposure that they offer, hotels need to pay a certain percentage of commissions to the OTAs, thus reducing their share of the revenues. Therefore it is common for hotels to keep promoting their own loyalty programs in order to incentivize travelers to directly book on their own websites. Large hotel chains in particular are very aggressive in pushing direct booking options. Chains such as Hilton and Marriott have been active with their advertising campaigns to lure travelers to directly book through their respective websites. These chains also provide attractive discounts for direct bookings, thereby dissuading users from booking through OTAs.

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AH&LA: Online Hotel Booking Scams Cost Americans $1.3 Billion Annually

The American Hotel & Lodging Association (AHLA) applauds the Senate Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security today for taking another step in raising awareness about the prevalence and significant impact of online hotel booking scams on American consumers.

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Whitepaper: Channel Optimization: The Secrets of Data-Driven Hoteliers

Sabre Hospitality Solutions has collaborated with Phocuswright on a new research report that evaluates channel optimization in the hospitality industry, identifying the critical elements of an effective, future-ready channel strategy that will maximize the ROI of both direct and indirect channels.

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YHS Keynote session: Emerging Trends in Hospitality & Tourism

Presented by Steve Hood, Senior Vice President of Research, STR.  Steve Hood has been with STR for 15 years. He currently serves as Senior Vice President of Research. He is responsible for research-related activities, including special analyses and methodologies. He manages STR's relationships with the educational community. He currently serves as the Director of the SHARE Education Center.

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YHS Keynote Session: Building Something New Requires Something New

Presented by Lyle Worthington, Chief Information Officer, The Student Hotel. The Student Hotel is where the needs of the demanding 21st century student and the design-savvy traveller of today meet in dynamic harmony. By fusing luxury, long-stay student accommodation with short-stay facilities for the social globetrotter, The Student Hotel is pioneering a modern hybrid in hospitality, the likes of which have never been seen. Today, The Student Hotel offers fully-serviced, state-of-the-art accommodation in cities throughout Europe.

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Travel Startups compete in San Francisco at EyeforTravel's 2017 Digital Summit in April

Applications are currently still open and being reviewed. The deadline for applications is March 31st. The start-ups will pitch their businesses in front of a panel of experienced investors on conference day 1, who will be judging their financial potential. The two best pitches will be chosen to present in front of the 300+ summit attendees, with the winner chosen through a live audience poll with the summit attendees.

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Travel Tripper publishes new Google eye-tracking study specific to hotel industry

(NEW YORK)  Travel Tripper released on Monday the results of a groundbreaking eye-tracking study on Google search results pages for the hotel industry. Testing specifically for brand name hotel searches on Google, the study data showed an increased user focus on Google ad products, as well as a decrease in visibility of organic search results.

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EyeforTravel San Francisco: Take the opportunity to be a travel thought leader

Research predicts that by 2020, digital travel outlays will top $817 billion globally. With worldwide travel rising 13.8% in 2016 to reach 564.87 billion. Now that is staggering!

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Blackstone Announces Acquisition Of The Windsor Atlantica Hotel In Rio De Janeiro

Blackstone today announced that funds managed by its real estate business have agreed to acquire the Windsor Atlantica Hotel on Copacabana Beach in Rio de Janeiro, Brazil. As part of the transaction, Blackstone has signed a management agreement with Hilton for this asset and following a period of transition plans to convert the hotel to the \"Hilton Rio de Janeiro Copacabana\".

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YHS Session: The Power of Data - Gather, convert and implement - How information changes the industry!

Session moderated by Ian Millar - Project Manager METRO Innovation Chair & Senior Lecturer, EHL. Panelists are Ait Voncke - Vice President Market Management EMEA, Expedia - Martin Rhomberg, RVP & General Manager, Four Seasons Hotels & Resorts - Jeremy Ward, Chief Operating Officer, iRiS Software Systems - Martin Soler, Marketing Advisor, SnapShot

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Crowne Plaza Hotels & Resorts Brand Launches Largest Consumer Media Campaign In Ten Years

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today launched the Crowne Plaza Hotels & Resorts brand's largest consumer media campaign for the Americas region in the past 10 years. The campaign, \"We're All Business, Mostly,\" demonstrates an important milestone in the transformational journey as the Crowne Plaza brand reaffirms its commitment to making business travel more fulfilling for the modern business traveler. In June 2016, IHG announced the Crowne Plaza Accelerate program, which includes a $200 million investment in the brand, inclusive of this new campaign.

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Marriott International Maps Future Growth at Investor Day

Marriott International (NASDAQ: MAR) today will unveil the company's three-year growth plan, which includes opening approximately one hotel every 14 hours around the world, at its meeting with security analysts and institutional investors at the New York Marriott Marquis.

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Complete Oral History of Boutique Hotels | skift.com

Nearly 40 years after the birth of the boutique hotels movement in the U.S., more than two dozen founders and key players exclusively tell Skift how it all happened in this 60,000 word deep dive into how it transformed the way we travel. Even if you're not quite sure how to define exactly what a boutique hotel is and you're not alone, trust us chances are you instinctively know one when you see one. Today, nearly 40 years after Bill Kimpton opened his first hotel and Ian Schrager and Steve Rubell opened theirs just three years later, boutique hotels remain an instrumental, and often essential, influence on the way we experience hotels, and the way we travel.

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Marriott International Announces New Collaboration With Career Advancement Startup Amavitae

Global hospitality leader Marriott International, Inc. (NASDAQ:MAR) announced it has embarked on a new initiative with career advancement startup, Amavitae. Launched in 2016, Amavitae's mobile-first career advancement platform addresses the skills and opportunity gaps of a new generation of jobseekers and empowers them to find a career they love.

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Marriott to Add 100,000+ Worldwide Travel Experiences for Guests Worldwide With PlacePass

More than ever before, travelers are seeking out memorable personalized experiences. Today, Marriott International, Inc., (Nasdaq:MAR) a long-time leader in providing guests with customized experiential travel opportunities announced it has invested in PlacePass, a pioneering provider of travel technology solutions offering travelers a leading online meta-search platform for in-destination experiences. Global travelers will soon be able to choose from an additional 100,000 plus authentic local experiences in 800 destinations worldwide when they book direct on Marriott.com or SPG.com or their respective apps.

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Caribbean Tourism Officials Undertake high-level Mission To Brussels In A Bid To Strengthen Relations With European Partners

With the United Kingdom scheduled to officially advise the European Union next Wednesday of its intention to leave the EU, triggering two years of Brexit negotiations, Caribbean tourism officials recently undertook a mission to the European capital, Brussels, for a series of meetings with senior parliamentarians and officials in the European Parliament, the European Commission, the CARIFORUM ambassadors, and other key stakeholders and influencers.

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Brewer Digital Marketing Hires Tech and Hospitality Veteran as New VP of Sales

Brewer Digital Marketing, a leading provider of innovative hotel software tools that serves more than 3,000 hotels worldwide, today announced it has hired Bob Kippola as the company's new Vice President of Sales to help address the exploding demand for their software tools and Hotel Marketing Web Platform.

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EHL Podcast: China's hotel brands look overseas to meet surging demand from Chinese travelers

China's hotel brands are going global to cater to millions of Chinese who are traveling abroad nowadays. In this podcast, EHL professors Yong Chen and Maggie Chen discuss the phenomenal growth in Chinese tourism, both domestically and internationally.

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RLHC Integrates its Hello Rewards App with Concur to Simplify Business Travel

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today announced the integration of the Hello Rewards app with Concur, the leading provider of spend management solutions and services. Now available in the Concur App Center, RLHC will provide Concur clients with easy access to stay folios and an enhanced presence on Concur systems.

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Oaks Hotels & Resorts launches refreshed MyOaks benefits programme

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, has today unveiled its new-look member benefits programme that is set to reward guests with a host of exclusive privileges when travelling throughout Australia and overseas.Free to join, the refreshed MyOaks rewards programme is launching off the back of Oaks Hotels & Resorts' recent digital transformation, that saw a move to www.minorhotels.com/en/oaks and enhancements made to the site's functionality, design and booking engine.MyOaks members will now be treated to a 10% discount on all accommodation bookings across Oaks Hotels & Resorts' 56-strong property portfolio, spanning popular CBD and leisure destinations in Australia, New Zealand, Thailand, the United Arab Emirates and India.As part of the initiative, travellers are also entitled to a selection of other meaningful member-only benefits, including a complimentary late check-out of 11.00am, free internet, sneak peeks and first access to all sales, plus special hotel deals where members will enjoy exclusive offers of up to 50% off.Additionally, members will receive a 10% discount on stays with parent company Minor Hotels and its global network of luxury hotel and resort brands overseas through its PRIVILEGE programme, including Anantara, AVANI and PER AQUUM, giving travellers unprecedented access to further savings at a selection of Minor Hotels' most popular properties worldwide. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, said the company's enhanced benefits program was all about bringing value to the customer.\"We are delighted to introduce our new-look MyOaks benefits programme and recognise our loyal members for their ongoing support by making travel even more affordable and rewarding. \"The hotel industry is highly competitive, with so much choice on offer, so it's essential to ensure hoteliers are not only rewarding their members with discounted accommodation and exclusive value adds, but also appealing to potential new guests with attractive member-only privileges.\"We anticipate our revitalised benefits programme will be well received by new and existing members who appreciate the luxury of space and quality, self-contained accommodation in sought after CBD and leisure locations across Australia and beyond,\" said Mr Anderson.Travellers can sign up to MyOaks by visiting http://www.minorhotels.com/en/oaks/myoaks

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Booking.com Reveals the USA's Most Highly-Rated Destinations for Thrifty Travelers in 2017

As we near the end of winter hibernation, many of us are eager to begin planning our vacations for the months ahead. The experts at Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, have examined a wealth of data to help travelers of all budgets find the best wallet friendly destinations for the remainder of 2017.

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Spring Offers Opportunity to Build Traveler Engagement Programs

The spring travel outlook brings good news to global corporate travel and procurement departments, according to the quarterly update to Advito's 2017 Industry Forecast, issued last fall by the travel industry's most progressive consultancy. There are new opportunities to strengthen traveler engagement programs; airfares will fall or remain flat in most market segments; and expected rises in hotel rates have diminished in some markets, with lower prices now predicted for the Middle East.

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Motel 6 Launches New Campaign Showcasing Unique Experiences

Motel 6, the largest owned and operated hotel chain in the North American economy segment, launched a new national television campaign. Entitled \"Traveling Song,\" the new 30-second commercial underscores the iconic brand's contemporary room design geared towards travelers looking for comfortable and reliable accommodations.

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New Millennial Perception Survey Reveals Both Optimism and Frustration Among Global Youth

The International Youth Foundation (IYF) and the Center for Strategic and International Studies (CSIS), with support from Hilton (NYSE: HLT), released The Global Millennial Viewpoint Survey, which examines the perceptions of 7,600 youth in 30 countries. The survey provides insight into how young people see the world today in areas ranging from education and economic opportunity to health and civic participation, and the findings reveal a story of optimism, insecurity, and disillusionment that reflect the complexity of this important and rapidly growing demographic.

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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform

TrustYou, the world's largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts.

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Hotel Social Media Growth in Mumbai & Advantages of Social Media

The dependence on technology is slowly but surely becoming crucial in our personal and professional lives. The use of technology is critical for the service industry, especially the hospitality industry, which needs to be at the apex for this drastic change. The ability to garner leads through customer awareness and customer loyalty are imperative to any service organisation's arsenal.

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After Busy 2016, Marriott Plans European Expansion in 2017

The year 2016 was an active and historic one for Marriott International, the largest hotel brand on the planet. The company's acquisition of Starwood Hotels and Resorts Worldwide was the biggest story of the year, and, while Marriott International likely doesn't have anything that large or substantial in the works for 2017, this year also stands to be a busy and significant one for the company.

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Hilton's Tru brand celebrates its unprecedented growth

Rookie Hilton hotel brand Tru is hitting the big leagues, having experienced unprecedented growth and success in the midscale market since its launch only two years ago. Offering its guests a new hotel experience, with all the modern trappings of quality accommodation such as high-speed connectivity, lively common areas and efficient service, Tru has revitalised a tired market and proven that hotels can be cool once again. Positioning itself as refreshing, vibrant and affordable, Tru's hotels appeal to a huge cross-section of the public but its focus is specifically on milenials, who continue to challenge the hotel industry and demand new and fresh ideas and models.

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Movenpick Hotels & Resorts gets between the sheets with launch of new Sleep individually different' room concept on World Sleep Day

Movenpick Hotels & Resorts is launching a ground-breaking new room category concept that guarantees guests what they value the most - a good night's sleep. The new 'Sleep individually different' will offer:

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Airbnb Branches Out Of Hospitality With Music Experiences' | psfk.com

The room sharing service is expanding to offer travelers music-based travel packages through a partnership with Sofa Sounds. Airbnb, the online marketplace that allows users to rent short and long-term lodging, is expanding its services into the music scene through a partnership with Sofar Sounds. Sofar plans secret concerts around the world and is now helping Airbnb offer their users a range of musical experiences involving local talent and international artists.

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Carlson Rezidor Hotel Group Reports Growth In 2016 Highlighted By Record Breaking Signings In The Americas

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced strong 2016 results with 77 openings across the globe, the most since 2009 and signed 122 new properties marking its fourth consecutive year of signings increases. The global portfolio now includes 1,143 hotels and 180,250 rooms in operation and the global pipeline remains strong with 303 hotels and 50,000 rooms under development. The group reported system-wide revenues of US$7.2 billion which were flat year-over-year.

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Aptech Computer Systems Launches New Service-Focused Website

Aptech Computer Systems is the leading provider of hotel software for business intelligence, budgeting, and enterprise financial accounting. It is also a family business.

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Brand Profile: aLoft Hotels

Of the many brands that are operated and overseen by Marriott International and Starwood Hotels and Resorts, aloft Hotels stands out as a particularly hip and appealing property for younger travelers in search of a property that mixes style and comfort.

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StayNTouch, Fuel & Flip.to Reveal How to Win Guests at Every Step of the Traveler Journey in Upcoming Webinar

StayNTouch, innovators in mobile technology and Property Management Systems, have teamed up with travel industry and direct booking experts Fuel, and hotel advocacy platform pioneers Flip.to, for a joint webinar 'The Evolution of Guest Expectations and How Hotels can Exceed the New Demands.' The event will help hotels exceed their guests' evolving expectations to build better guest relationships and drive more repeat business.

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Omni Hotels & Resorts to Launch Discover Rioja' This Fall

Omni Hotels & Resorts and Rioja USA are excited to announce an exclusive partnership for the luxury hotel brand's 2017 \"Flavors of the World\" series. Returning Oct. 1 2017, and available through Dec. 31, 2017, the annual culinary program will be known as \"Discover Rioja\" and will spotlight this north-central region of Spain and its undiscovered culture, wine and cuisine through signature Omni programming nationwide.

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The International Association of Hotel General Managers Launches Independent Advisory/Consultancy Services

The International Association of Hotel General Managers (IAHGM), has launched an Advisory Services offering, to provide independent support to hotel general managers, hotel executives, hotel companies and owners within the industry.

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Ariana Rockefeller Announces the Dorado Beach Limited Edition Handbag Collection

DORADO BEACH -- Today, fashion designer and esteemed member of the Rockefeller family, Ariana Rockefeller, unveils a new limited edition handbag capsule inspired by Dorado Beach, a Ritz-Carlton Reserve.

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Chinese Tourism: Travel Technologies To Shape The Sector | tourism-review.com

The rapid development of modern technology introduces smartness and convenience to all aspects of our modern life and environment, including the efficient operations of private businesses, government/non- government organizations alike. With travel technologies being maximized and embedded in planned developmental goals of the Chinese government to grow and revolutionize Chinese tourism industry, the standard of living and quality of life and services is bound to improve. The total revenue of the travel and tourism industry in China is currently estimated to be valued at a whopping 3 trillion Yuan. As the sector continues to flourish the country is strategically positioned to become the world's second largest tourism economy after the United States of America.

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AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas

The American Hotel & Lodging Educational Institute (AHLEI) has signed a Memorandum of Understanding with the General Secretariat of the Organization of American States (OAS) through its Executive Secretariat for Integral Development to provide training opportunities that will improve service quality for small and medium- sized tourism enterprises throughout the Americas.

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Inside Marriott's social-media command center where it (lovingly and thoughtfully) spies on guests | qz.com

A few days before Christmas last year, Haley Garland posted a photo of herself holding up her hand showing off a new engagement ring. If there wasn't enough sparkle in Nashville before we got here there's plenty now, said the caption. The location on the photo was tagged as Marriott's Gaylord Opryland Resort in Nashville, Tennessee.

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Westin Hotels & Resorts Puts Sleep Shaming' to Bed, Encouraging Travelers to Tout Their Right to Rest

Ahead of World Sleep Day, Westin Hotels & Resorts part of Marriott International, Inc. (NASDAQ: MAR) announces its latest program, championing a more sound slumber for travelers around the world.

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Groupize Dives Into the Shark Tank for Travel Apps at Concur Fusion 2017

Groupize, the award-winning provider of innovative, simple meeting solutions, today announced that they have been selected to participate in the highly anticipated \"Shark Tank for Travel Apps\" competition at this years Concur Fusion taking place March 14-17 in Chicago. The company's CEO Charles de Gaspe Beaubien will be showcasing Groupize Meetings, the first enterprise-wide solution the bridges the gap between transient business travel and large meetings and allows corporations and agencies to take control of their simple meetings.

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EyeforTravel hosts table at the European Group Travel Awards before European Flagship Event

On the 9th March, an evening of entertainment and celebration took place at HotelPlanner's annual European Group Travel Awards. The awards saw 25 award categories recognise the operators that deliver the most outstanding group travel services and experiences.

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First-Ever (Andaz) RED Suite Designed by Jonathan Adler Debuts

The Andaz brand today announced a first-of-its-kind collaboration with (RED) the AIDS organization founded by Bono and Bobby Shriver. Acclaimed designer and longtime (RED) supporter Jonathan Adler designed and outfitted an all-new (ANDAZ)RED Suite at Andaz West Hollywood. This is one of the many experiences offered by the recently launched World of Hyatt platform.

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Metasearch Helps Hoteliers Drive Direct Bookings

We just wrapped up day two at ITB Berlinthe world's leading travel trade show. The official theme was Hospitality. The topic hotels couldn't stop talking about was how to drive direct bookings.

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Richard Solomons on IHG's Preliminary Results for the year to 31 December 2016

IHG recorded operating profit of $707 million for 2016, up four per cent from $680 million last year. Richard Solomons, Chief Executive of InterContinental Hotels Group PLC, said:

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Lodgify: The First Vacation Rental Software with Facebook Integration

Global vacation rental software company, Lodgify, have launched a new integration which will allow Facebook users to contact vacation rental owners/property managers directly on Facebook and vice versa.

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'Crane treehouse' rises above Bristol docks | theguardian.com

Bookings open for listed crane offering visitors a room with a harbourside view. Spending the night in alternative locations has become a travel trend in recent years (hotel rooms = boring, remember), with guests getting the chance to stay in unusual digs such as an Ikea store, a bookshop, up the Eiffel tower and, now, suspended from a crane.

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Bathroom Trends for 2017 [Infographic]

Bathrooms came a long way from just merely plain, white spaces used merely for wash and go. Its design, layout, and overall look have changed and improved dramatically over the past years. They are not just merely bathroomsthey became a space for comfort, where we satisfy our senses and spend more time in stylish comfort, girding our clean, fragrant and relaxed selves for the busy lives waiting outside.

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Luxury hotel concierge reveals the weirdest requests he has ever received | independent.co.uk

A demand for an elephant, a delivery of breast milk and dealing with 200 pieces of luggage: it's all in a day's work for Nigel Bowen. He's been defeated by a volcano and won't work with elephants, but otherwise, Nigel Bowen will do anything for his guests. Kashmira Gander reports As head concierge at the five-star Mandarin Oriental Hyde Park hotel in central London, he's used to dealing with weird and wonderful requests on a daily basis. And, it seems, the more money you have rooms at the hotel start at 600 a night and go into the thousands the more bizarre your demands.

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If You Want To Be Happy, Spend Money On Experiences, Not Things | investmentzen.com

You might think that paying for an experience that lasts for a brief moment in time would be less fulfilling than buying an object that you'll own for many years. But researchers from multiple universities have found that this isn't the case.

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We Have Cookies: DoubleTree by Hilton Embraces its Warm Cookie Welcome by Serving Up First-Ever Global Cookbook

For those who believe a balanced diet is a cookie in each hand, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, has perfected the recipe make that recipes.

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AccorHotels profits rise after Fairmont Raffles acquisition

Even though the French hospitality group AccorHotels was facing an environment filled with many challenges, its revenue managed to rise .9 percent in 2016.

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National Geographic and ITB Berlin Announce World Legacy Awards Winners

Visionary Travel Companies and Destination Leaders Honored During United Nations International Year for Sustainable TourismCoinciding with the United Nations International Year of Sustainable Tourism Development, the five winners of the 2017 National Geographic World Legacy Awards were announced today during an awards ceremony held at the Palais am Funkturm, the new official awards venue of ITB Berlin. The World Legacy Awards, a partnership between National Geographic and ITB Berlin, showcase the leading travel and tourism companies, organizations and destinations ranging from large resorts to small eco-lodges and from wildlife conservancies to entire countries that are driving the sustainable tourism transformation of the global travel industry.

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Choice Hotels Welcomes First-of-its-Kind Sleep Inn Hotel

Choice Hotels International, Inc. (NYSE: CHH), Lieben Group, LP, and Nivea Hospitality celebrate the opening of the first Sleep Inn hotel to feature the brand's recently evolved interior and exterior design, opening just nine months after the concept was announced. The newly constructed 62-room Sleep Inn & Suites in Galion, Ohio, is located at 6698 Brandt Road, just off U.S. Route 30, and designed to appeal to both business and leisure travelers.

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AccorHotels announces a relaunch plan for the hotelF1 brand

AccorHotels is continuing its strategy of optimizing its real estate assets and revitalizing its brands by giving fresh impetus to hotelF1 in France. The project is based both on an ambitious plan to relaunch the brand and on the dynamic management of its portfolio of hotels.

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Holiday Inn Dayton Fairborn Launches Wedding Giveaway Campaign

The Holiday Inn Dayton Fairborn has launched a social campaign that will give a dream wedding to one deserving couple. The newly renovated hotel, which is owned and managed by Portfolio Hotels & Resorts, has been a devout community supporter, having for example recently donated funds and even manpower to the building of homes for locals in need. Management is now challenging perspective brides-and-grooms to show how strong their charitable arm is by sharing a short video demonstrating their philanthropic efforts. The winner will receive a free wedding reception in the hotel's Grand Ballroom in 2018.

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Take a look at the upcoming events taking place next month

Spring is near! And with it come a host of new openings, opportunities and developments in the hospitality industry. Spring is the dawning of a new era, and this year there are sure to be an unmissable selection of industry gatherings to get the year off to a winning start. It is the ideal moment to remind ourselves that our industry is built on personal relationships, and these events provide a unique opportunity to get to know potential collaborators, business partners or colleagues.

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DHISCO Joins University of North Texas to Hold Big Data Challenge

Calling all geeks, hackers and data nerds! DHISCO, the world's leading hospitality distribution company, is teaming up with the University of North Texas to sponsor the second Big Data Challenge.

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Springer-Miller Spa and Hotel Clients Achieve Prestigious Forbes Five Star Ranking

Springer-Miller Systems (SMS), the leading technology provider of global Hospitality Management systems, today congratulates our clients named to the 2017 Forbes Travel Guide listing of Four and Five Star Hotels and Spas.

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YOTEL Announces Partnership with Mindfresh

Mindfulness is the process of bringing one's attention to the internal and external experiences occurring in the present moment. This tends to be most important when a person is not surrounded by what they are used to or what is traditionally comfortable and convenient. Acknowledging the underlying goal for travelers to remain mindful on-the-go, YOTEL today announced its latest partnership with Mindfresh, a company which provides inspiration for thoughtful meditation in the modern workplace.

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COUNTRY INNS & SUITES BY CARLSON BRINGS BEEKMAN 1802 AMENITIES TO INDIA

SINGAPORE (March 8, 2017) Country Inns & Suites By CarlsonSM, a leading upper-midscale hotel brand, today announced it will expand its partnership with lifestyle brand Beekman 1802 and bring the White Water Collection of bath amenities to its hotels in India.\"When we partnered with Beekman 1802 last year to bring the White Water Collection to our hotels in the Americas, we knew we found a like-minded partner,\" said Rose Anderson, vice president, Global Branding, Carlson Rezidor Hotel Group. \"The Beekman Boys are all about bringing a little unexpected luxury to everyday life. At Country Inns & Suites, we strive to do the same and are excited to continue to delight our guests and expand the availability of this exclusive amenity line to our hotels in India this year.\"

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Brand Profile: Cambria Hotels and Suites

Cambria Hotels and Suites, a new brand from Choice Hotels International, has quickly become one of the hottest hotel options in all of North America, with locations in 17 states and many new facilities on the way.

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ReviewPro Partners with The Rezidor Hotel Group

ReviewPro and The Rezidor Hotel Group have recently announced their partnership to deliver the best possible guest experience feedback and analysis across 365 properties in Europe, the Middle East and Africa.

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Cendyn is Now the Most Integrated CRM in the Hospitality Industry

The Cendyn Hospitality Cloud announced today its most recent integration partnership with Oracle as a Platinum Partner. The latest addition to the vast number of integrations and partners that Cendyn works with now make the Cendyn Hospitality Cloud the most integrated and connected in the industry.

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This Hotel Wants to Be a Disneyland For Beer Lovers | eater.com

Like Icarus with malted-hop wings, the owners of BrewDog are ascending to the heavens of beer geekdom but are they in fact soaring too close to the barley-colored sun? The Scottish beer maker just unfurled an ambitious plan for a combination hotel/restaurant/brewery in Columbus, Ohio, where the beer will flow freely from almost every corner of the space, and many of the objects inside the rooms will also be made of beer. Here are some of the DogHouse's proposed amenities:

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Hotel Increases Conversion Rate by 68% and Booked Revenue by 52% After Launching Accelerated Mobile Pages (AMP) Website

There is no doubt that lightning fast load speeds of mobile website pages are critical to revenue, considering 53% of consumers will leave a mobile site that takes more than 3 seconds to load. Seeing that load speeds for mobile were only going to become more important, Milestone worked with Millwood Inn and Suites in California to implement Accelerated Mobile Pages (AMP) on five of their most important mobile website pages. AMP websites convert more by loading significantly faster, thus reducing bounce rates and abandonments and increasing conversions and engagement. The results of the Millwood Inn AMP website were astounding

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Boutique & Lifestyle Lodging Association (BLLA) Announces New Board of Advisors for Strategic Alliance with UCLA Extension

Los Angeles BLLA's top executive, Frances Kiradjian, invited leading boutique hotel brand CEOs and some of the industry's top service providers to participate in advancing hospitality's only boutique luxury-focused educational program, in conjunction with UCLA Extension. The Board of Advisors held their first meeting in Los Angeles, February 10, to announce a new 5-day educational program for hospitality executives and professionals to launch in March 2018.

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Going to HITEC 2017?

Softscribe Inc., a leading hotel tech PR agency, will attend HITEC 2017 in Toronto, Ontario, Canada June 26 to 29 with a group of its best in class clients.

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From Invisible to Icon' Is Topic of March HSMAI Event

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, \"From Invisible to Icon: How to Become an Expert in Your Industry,\" this month to teach hospitality professionals how to create, launch and manage their personal brands.

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Young Hoteliers Summit to tackle conventionalism and assess the future of the hospitality industry

The annual conference, organised entirely by students, attracts hospitality companies and business leaders to discuss and debate on how to tackle the challenge of conventionalism in the hospitality industry. YHS prides itself on facilitating collaborative thinking and idea exchange between students from leading hotel management schools and hospitality professionals.

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Brand Profile: Wyndham Hotel Group

Wyndham Hotel Group continues to dominate the hospitality industry by opening a string of new hotels in the coming years. With well known brands such as Days Inn and Howard Johnson as part of its wide portfolio, Wyndham Hotels provides a trusted service to its guests, who return time and time again to their properties, a mark of customer loyalty. 2017 will see 7 new projects come to fruition, less than half of the proposed 19 hotels that are projected to open before 2020. The new properties will be spread over North America, Europe, Africa, the Middle East and Asia Pacific, giving a total new key count of 4,745.

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Facebook launches City Guides with booking for hotels and restaurants | chinatravelnews.com

Facebook quietly launched a City Guides feature in the Facebook app that enables users to book some hotels and restaurants, and message or tap to call other hotels, restaurants, and tours and attractions. Most of the venues that appear in Facebook's destination-oriented guides had messaging and calling features when you viewed them but for some, such as the Aria Resort & Casino in Las Vegas and the Eliot Hotel in Boston, users could tap a Book Now button in the Facebook app and make reservations directly with the hotel.

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H.E.A.D. GmbH supports Centro Hotel Management GmbH with the digitalisation of procurement

The procurement company Hotel Equipment and Design GmbH (H.E.A.D.) has acquired a further customer for its services in the form of the Hamburg-based Centro Hotel Group. Centro has decided to digitalise its procurement processes and, having conducted extensive market research, is introducing the electronic system \"H.E.A.D.@web\". Following a brief introductory phase of two to three months, the tool is fully implemented. It then provides holistic, digital and intuitive mapping of each component of the procurement process from sourcing to audit and thus replaces all manual procedures. The e-procurement tool offered by H.E.A.D. has been designed to cover every aspect of purchasing and is aligned to the requirements of hotel chains. Users can achieve autonomy by integrating the products of their existing suppliers into the system. The platform also gives access to products and prices made available centrally to all clients by H.E.A.D. This enables all H.E.A.D.@web users to benefit from quantity discounts and particularly favourable conditions. One function which remains unique on the market is the option of carrying out joint invitations to tender. This \"collaborative sourcing\" allows further savings to be achieved.

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Hotels.com Reports Slight Increase in US Hotel Room Prices in 2016 with Savings for Americans Traveling Abroad

Even with several major political shifts and currency fluctuations around the world in 2016, travelers fared pretty well with average nightly hotel prices unchanged globally from 2015, as reported in the latest Hotel Price Index (HPI) from Hotels.com. The global Index sat at 114 for 2016 for the third year. The United States had a slight average price increase (up 1%) throughout 2016, while declines from most other regions tempered the overall global picture.

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Making experiences the cornerstone of destination marketing

Recent research by TrekkSoft, the booking software provider for tours and activities, shows 56% of destination marketing organisations focus their program budget on digital activities and a majority expect more attention here in 2017. Among the 61 organisations who participated in this study, North America is 7% ahead of Europe when it comes to digital spend.

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DoubleTree by Hilton unveils collection of Cookie-inspired recipes from around the world

For those who believe a balanced diet is a cookie in each hand, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, has the perfect recipe make that recipes.To celebrate serving guests at now 500 hotels worldwide, the upscale brand known for its signature warm DoubleTree Cookie greeting unveils its first-ever cookbook aptly titled \"We Have Cookies: Taste the World of DoubleTree by Hilton.\" The digital cookbook is comprised of a collection of recipes reflecting the distinct flavors of the brand's 500 hotels with 33 recipes spanning 16 countries and five continents. Curated by DoubleTree by Hilton hotel teams, each recipe centers on key ingredients from the top-secret DoubleTree Cookie recipe. The result? Travelers can dream about their future adventures with flavors from around the world within the comfort of their own homes.\"DoubleTree by Hilton makes travel a treat by offering the thoughtful touches and little things that matter most, starting with our signature warm DoubleTree Cookie,\" said Dianna Vaughan, senior vice president and global head, DoubleTree by Hilton. \"In reaching this significant milestone of 500 hotels worldwide, we knew there was no better way to celebrate than by sharing the 'little thing' that resonates the best with our guests around the world - in a fresh, fun new way.\"Cookie lovers will delight in the special edition recipe collection, available at www.wehavecookies.com, where they can view vibrant photos, easy-to- follow recipes, local anecdotes and of course intriguing facts about the brand's world-famous DoubleTree Cookie.While countless DoubleTree by Hilton hotel teams across the world have created their own special DoubleTree Cookie-infused recipes reflecting local flavors and traditions, We Have Cookies reveals a sampling of some of the most unique regional specialties that delight guests daily.\"From the Tex-Mex-inspired DoubleTree Cookie Taco at DoubleTree by HiltonHotel Austin to the DoubleTree Cookie-crusted lamb rack at DoubleTree by Hilton Hotel Sukhumvit Bangkok, there's no shortage in creativity in this recipe collection,\" adds Vaughan.A few highlights from the digital recipe collection include: DoubleTree Big Apple Martini from DoubleTree by Hilton Hotel New York Times Square West in New York Deep Fried DoubleTree Cookie Delight from DoubleTree by Hilton Hotel San Francisco Airport in California DoubleTree Cookie Bread Pudding from DoubleTree by Hilton Hotel Atlanta Airport in Georgia DoubleTree Cookie Burger from DoubleTree by Hilton Hotel Shenyang in China Durian Cookie Smoothie from DoubleTree Resort by Hilton Hotel Xishuangbanna in China DoubleTree Cookie Chocolate Delice from DoubleTree by Hilton Hotel Dundee in ScotlandThe recipe collection debuts on the heels of the brand's recently-opened 500th property: DoubleTree by Hilton Hotel New York Times Square West. The 37-story high-rise features 612 modern rooms, each with Theater District-inspired artwork and many offering stunning views of the city or the Hudson River. A rooftop lounge allows for unobstructed views of the Manhattan skyline while enjoying live music and the hotel's signature \"DoubleTree Big Apple Martini,\" of course!DoubleTree by Hilton also welcomed its 100th hotel in EMEA in less than 10 years with the opening of DoubleTree by Hilton Madrid Prado in the heart of Spain's capital city in late February. The historically-protected, boutique-style property in the heart of Madrid City Centre combines old world charm with modern amenities all within steps of the city's best attractions.About the Warm DoubleTree CookieDoubleTree by Hilton has offered the signature warm DoubleTree Cookie at check-in since 1986 and continues to give away more than 75,000 each day. As an initial offering, the DoubleTree Cookie was part of the nightly turn-down service. In 1995, DoubleTree Cookie was transferred to the front desks, illustrating and reiterating the brand's warm welcome and caring service.While the coveted recipe for the warm DoubleTree Cookie is a secret, fans of the signature sweet treat can order the ready-made DoubleTree Cookie dough, baked DoubleTree Cookies or collectable DoubleTree Cookie tins at www.DoubleTreeCookies.com.For more information, visit www.wehavecookies.com. For more news on DoubleTree by Hilton, visit news.doubletree.com.

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Novum Hotel Group Announces Launch Of niu Brand

niu, the brand for modern hotel guests, will be completing the NOVUM Hotel Group brand portfolio soon. niu is situated in the mid-scale segment and meets individual demands for comfort and trip purposes. Through the

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Cyprus Tourism Announced Record Revenues In 2016 | tourism-review.com

In 2016, the Mediterranean island of Cyprus accrued its highest ever tourism revenue, taking advantage of, among other things, its popularity as a destination for British and Russian tourists according to the official numbers published recently. Located in the eastern portion of the Mediterranean, Cyprus tourism authorities recorded the revenue amounting to 2.36 million euros, an 11.9% increase compared to the 2.11 million recorded in 2015 according to official statistics.

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Winter Tourist Season In Austria Not Very Successful | tourism-review.com

In the current season 2016/17, the number of overnight stays in Austrian hotels, guesthouses and apartments has declined by 1 percent to 29 million compared to the year before. Although the number of holidaymakers recovered slightly by 0.4 per cent to 8.6 million, the stays decreased according to preliminary statistic data for the winter tourist season in Austria. The two most important markets Germany and the Netherlands decreased quite considerably. In terms of overnight stays by Germans, there was a drop of 3.3 percent to 11.2 million compared to the previous year, while the Dutch recorded a slump of 5.2 percent to 1.8 million. Italian visitors also booked significantly fewer hotel nights during the winter tourist season here was a sharp drop of 6.5 per cent to 661,900.

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New Revenue-Boosting Enhanced Email Marketing Solution Launched by Vizergy

A CRM platform that enables hoteliers to target prospects using robust segmentation capabilities, build engaging automated (or drip) email campaigns and act on specific guest behaviors in real-time, deepening brand loyalty and delivering a personalized customer experience.

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Why Hospitality Does Not Make an Emotional Connection to Its Guests | hotelexecutive.com

A look at what hotel groups are doing in order to try to create a truly emotional connection and to make their hospitality touch the heart shows that many are grasping at straws. One such straw is technology, which seems to have become the main source of hope, even though instinctively we know that it is not going to help much in creating a profound, emotional connection because convenience, speed, and comfort are the principal domains of technology. Some hotel groups have decided that the solution lies in creating new brands with colourful designs, new lobby and furniture styles, technology, local culture, etc. As a result, there has been a proliferation of so-called lifestyle brands. But instinctively, we know that this is not going to help much.

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Finding the Right Source for Hotel Data

As an industry, we're entering a transformative stage where technology for hotels is becoming the differentiator and heart of what will make amazing hotel experiences of the future.

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Marriott Traveler's Behind the Design Debuts as Digital Magazine's First Podcast

Today, Marriott Traveler, the award-winning digital travel magazine from Marriott International, unveils the its first-ever podcast, \"Behind the Design.\" An adaptation of the publication's popular editorial series of the same name, the pioneering podcast provides a revealing look at the thought process that goes into designing Marriott's 30 hotel brands by going directly to the experts.

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TrustYou Solidifies International Presence Through New Partnerships Around the Globe

TrustYou, the world's largest guest feedback platform, starts the new year with exciting new partnerships across the globe. Each new partner will incorporate various features of the platform to to improve their products and services by means of collecting, assessing and responding to guest feedback. The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhanced presence at trade shows worldwide, such as ITB Berlin (Hall 10.1, Booth 10a).

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A multitude of new properties set to open in the Scandinavian market

The Scandinavian hospitality market is set to grow over the coming years, with a host of new properties in the pre-planning, planning and pre-opening stages across the region. Always a popular choice with tourists, who come for the incredible scenery, polished society and quaint architecture, Scandinavian developments are not just concentrated in urban centres, but also in the vast wilds of the surrounding countryside.

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AccorHotels to consolidate leadership in Brazil with the integration of 26 BHG hotels

AccorHotels announces it has signed an agreement with Brazil Hospitality Group (BHG) and its shareholders, funds managed by GP Investments and GTIS Partners, in order to take over the management of 26 hotels (c. 4,400 rooms) currently owned or managed by BHG, the third-largest hotel company in Brazil.

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Marriott Introduces the Next Generation of Hotel Room Entertainment | thestreet.com

The next time you walk into a hotel room and the TV has a welcome with your name on it, make sure you thank Enseo. Started 17 years ago by tech guru Vanessa Ogle, Enseo is an in-room entertainment and media solution for hotels like Marriott (MAR) , Gaylord, Fairfield, Ritz-Carlton and Millennium. Enseo helps you get your own Netflix and stream your own music in your hotel room.

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Hotel offers free upgrade to air passengers stuck in the middle seat | telegraph.co.uk

A beach-front hotel in California is offering a free room upgrade to anyone flying into Los Angeles International Airport who find themselves assigned a middle seat. Shore Hotel in Santa Monica said guests able to prove they flew into LAX wedged between two other people, battling for the armrests, will be treated to heightened levels of comfort on arrival, with rooms boasting views of the Pacific Ocean and the city's boardwalk.

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Lodging Interactive Offers Hotels All-Inclusive Digital Marketing Packages

Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced it is offering all-inclusive digital marketing packages for hotels and resorts. Since 2001, Lodging Interactive has been exclusively serving the hospitality industry and helping hotel clients maximize their direct online booking opportunities.

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protel.I/O Enterprise Hospitality Framework set to disrupt #hoteltechnology as we know it.

Dortmund, Germany - protel hotelsoftware's imminent announcement at this week's ITB Berlin is set to disrupt the market.

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HotelPlanner acquires InternetHotels.com and Hotelsatanywhere.com, a Los Angeles based Company

HotelPlanner announces its first acquisition for 2017. The company has acquired InternetHotels.com and Hotelsatanywhere.com which specialize in search engine optimization to book hotel rooms.

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Brand Profile: Kempinski Hotels and Resorts

Hotel group Kempinski Hotels and Resorts has come a long way since its beginnings in 1897. Founded in Berlin but currently headquartered in Geneva, the group prides itself on its \"remarkable European flair\". Its mission, however, is more ample in its reach, aiming to cultivate a geographically diverse portfolio, currently boasting 75 properties in over 30 countries across the globe.

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IHG Rewards Club Makes Travel More Affordable With New Fuel Rewards Savings For Members

IHG Rewards Club, the loyalty program for IHG (InterContinental Hotels Group), one of the world's leading hotel companies, is making travel even more rewarding for its millions of U.S. members by offering savings on fuel through the Fuel Rewards program at participating Shell stations across the nation.

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Dusit International to outline ambitious growth strategy at ITB Berlin 2017

Bangkok-based hotel operator Dusit International is braced for its largest ever showing at this year's ITB as it enters an unprecedented period of growth that will see it grow from having 29 properties in eight countries to 69 properties in more than 20 countries in the next three to four years.

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Sherry Cuti Joins SpaSoft as Regional Account Manager

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Sherry Cuti has joined SpaSoft as Regional Account Manager for the Northern region of North America.

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Lifestyle Brand Profiles: Hotel Indigo, IHG

The year 2017 stands to be a busy one for InterContinental Hotels Group's Hotel Indigo brand.

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Made in Manhattan: DoubleTree by Hilton Opens in Times Square West

Start spreading the news: Doubletree by Hilton, one of Hilton's 14 market-leading brands, today announced the opening of Doubletree by Hilton Hotel New York Times Square West, located in the heart of bustling Manhattan.

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Marriott International Scores Big With NCAA Partnership

Marriott International announced that it will become an Official NCAA Corporate Partner across all 90 NCAA championships. Designated as the \"Official Hotel Partner of the NCAA,\" 30 distinct Marriott hotel brands across the USA look forward to welcoming students, alumni, fans, and families across the country.

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HMH Hospitality Management Holding Unveils New Logo

HMH - Hospitality Management Holding has unveiled a new logo in keeping with the group's unique selling proposition 'Beyond Hospitality'. It has been developed, to not only meet the evolving needs of the market but also, to reflect the group's distinctive character, exceptional brands and aggressive expansion strategy.

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Nor1 and AccorHotels Announce Expanded Global Partnership to Increase Guest Satisfaction and Upgrade Revenue using Nor1's Merchandising Platform

Santa Clara, CA Nor1 and AccorHotels today announced an expanded partnership to deploy Nor1's merchandising tools across the AccorHotels portfolio of upscale and luxury hotels. \"The addition of the former FRHI brands into the AccorHotels portfolio, presented a unique opportunity to extend the usage and reach of our merchandising platform\", said Jason Bryant, Nor1's Founder and CEO. He concluded, \"We are thrilled to continue working with this hospitality leader and the growing portfolio of AccorHotels\".

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New York revises down 2017 forecast, blames Trump | travelweekly.com

NYC & Company, New York's tourism marketing organization, revised its 2017 travel forecast on Tuesday, stating that it expects 300,000 fewer international visitors than last year \"in light of the recent travel ban and related rhetoric.\" \"These updated figures take into account changing attitudes about travel and access to the U.S. since the previous forecast was announced in October 2016, prior to the new administration,\" NYC & Company said in a statement issued on Tuesday. \"This is the first drop in visitation since the start of the recession in 2008.\"

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AHLA statement on President Trump's address to joint session of congress

President and CEO Katherine Lugar of the American Hotel & Lodging Association (AHLA) issued the following statement following President Donald Trump's address this evening to a Joint Session of Congress.

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Lodging Interactive Handles 200,000 Guest Review Responses

Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced that it has responded to over 200,000 guest reviews for its hotel clients. Since the launch of its CoMMingle service the agency has worked with numerous iconic 4 and 5 star independent properties as well as branded properties representing global brands such as Marriott, Starwood, Hyatt, IHG, Wyndham, to name a few.

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SiteMinder makes two key appointments as it looks to take business to the next level

Five months into its 10th anniversary, the global hotel industry's leading cloud platform, SiteMinder, today announces two key appointments to its C-suite as it looks ahead to the next era of business. SiteMinder has appointed Ken Aoyama and David Jaros, both renowned leaders in their fields, to the respective roles of Chief Product Officer (CPO) and Chief Marketing Officer (CMO) with immediate effect.

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AHLEI and EUHOFA Sign Memorandum of Understanding

The American Hotel & Lodging Educational Institute (AHLEI) and EUHOFA International, a worldwide association of leading hospitality and tourism schools with more than 200 members in more than 50 countries, have signed a Memorandum of Understanding to explore potential areas of cooperation between the two organizations. The agreement was signed in early December during the 55th EUHOFA International Congress in Nairobi, Kenya. The signing ceremony included EUHOFA officers and board members including (pictured, from left): Javier Gonzalez Vizcaino, Lluis Serra, EUHOFA president Maria Wiesinger, AHLEI's Ed Kastli, Jacqueline van der Zwan, and Peter Jones (background).

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HeBS Digital Opens Singapore Office; Brings Book Direct' Footprint into Asia Pacific Region

Off the heels of celebrating its 15-year anniversary, HeBS Digital, the firm that helps hoteliers drastically increase direct bookings and lower overall distribution costs by deploying industry best-of-breed digital technology, consulting and marketing, has expanded its Asia Pacific footprint with an office in Singapore.

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hospitalityPulse Debuts FIRE, the Hotels Industry's First Feature Inventory Response Engine at ITB Berlin 2017

Attendees at this year's ITB Berlin will be introduced to the latest cutting-edge innovations from hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be showcasing a range of products that decrease operational costs, increase guest satisfaction and help hoteliers drive incremental revenues including roomPulse, PulseLink, PulseQueue, PulseMobile and FIRE.

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Umapped Releases Productivity and Revenue Boost Calculators to Help Travel Brands Quantify the Value of Collaborative Itinerary Management

As part of their ongoing commitment to helping travel brands and agencies grow their business, Umapped today announced the launch of their new Productivity and Revenue Boost Calculators. Using data from both Umapped customers and industry itinerary management experts, the award-winning collaborative travel itinerary management platform released the new resource to help travel brands uncover revenue and productivity opportunities that they may be missing, and the potential impact on their bottom line.

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EyeforTravel have an attendee list for the digital travel elite that you need to see!

The focus of this event is mobile, social media and tech innovation. With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. Mobile has made the journey more spontaneous with 'on the go' research tools.

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Introducing SLEEEP: At Long Last, A Space for Recharge

Professionals and visitors to Hong Kong finally have a way to escape the city's hustle and bustle into a tech-inspired haven of tranquility: SLEEEP the new capsule hotel concept by homegrown spatial product developer Space is Ltd., provides high quality, eco-friendly sleeping environments for clients on an hourly or nightly basis from their pilot location on 242 Queens Road Central, Sheung Wan, Hong Kong, halfway along a staircase between Queen's Road Central and Gough Street.

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Corigin Real Estate Group Selects Operations Platform ALICE to Deliver Hospitality and Convenience to their Tenants and Staff

New York, NY -- Corigin Real Estate Group, a preeminent developer, owner and operator of New York City real estate, has partnered with ALICE to improve its resident experience and staff operations at eight New York City properties. Corigin selected ALICE, which powers operations and guest engagement at hundreds of hotels and luxury residences in the United States and around the world, to elevate its tenant offering and improve property management and service delivery across its portfolio.

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HFTP Continues to Build its Global Presence with First Membership Event in London Next Month

Expanding its global scope, Hospitality Financial and Technology Professionals (HFTP), a leading hospitality association and producers of the world-renowned Hospitality Industry Technology Exposition and Conference (HITEC), will host a membership event for HFTP members and prospective members in London for the first time on Monday, 6 March 2017 at the prestigious Rosewood Hotel London named \"Best UK Business Hotel 2016\" by Conde Nast Traveler (UK) at last year's Readers' Travel Awards. The program, sponsored by Keystep, a specialist provider of IT solutions to the hospitality and retail sector, will start at 18:00 and take place in the hotel's The Manor Club meeting room on the third floor. Hospitality professionals interested in attending the premier London event can RSVP to attend.

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World's first rotating hotel is coming to Dubai | independent.co.uk

World's tallest building? Check. World's longest driverless metro? Check. World's first rotating hotel? Check. And now the rotating skyscraper project is soon to become a reality in Dubai by 2020. The Dynamic Tower Hotel was first proposed back in 2008 by architect David Fisher, and will be built by 2020, according to news reports. Each floor of the 1,375ft high, 80-storey hotel will be able to rotate a full 360 degrees. The building will also install wind turbines between each floor and solar panels on the roof, to make it environment friendly and completely self- powered. Dynamic Group's website reads: How many stars? This hotel' will be beyond stars.

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Marriott go from strength to strength with string of awards

Marriott is on a roll. Not content with being one of the biggest innovators in the hospitality industry by consistently embracing new technologies, it has also continued to excel in the more traditional realms of hospitality. A new press release from the group titled \"Marriott International Comes Out on Top With Highest Number of Award-Winning Hotels\" asserts that the chain has been awarded the most accolades to any hotel group in 2017. The group, who are the umbrella company for an array of world renowned hotel brands including Westin, W Hotels, Ritz-Carlton, Sheraton and St. Regis, were awarded 141 Gold and Silver across their properties by the U.S. News and World Report in its Best Hotels selection, which is now in its seventh year.

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World of Hyatt Welcomes New Era with \"For a World of Understanding\"

Hyatt Hotels Corporation (NYSE: H) today announced the launch of World of Hyatt, Hyatt's new global platform grounded in the simple idea that a little understanding goes a long way. This reflects Hyatt's purpose and reaffirms its commitment to building genuine and trusted experiences and engaging its community of loyalists in a way that is meaningful to them.

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Hotel and Mobile Boost OTA Online Bookings

U.S. online travel agencies (OTAs) continue their upward climb and have increased their share of the total travel market. Bolstered mainly by hotel and mobile, OTA online bookings are now growing faster than suppliers', which are on a downward trend.

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Just Released: The Guest Experience in Today's Digital Hotel

Local Measure, the leading location-based social intelligence platform has released a hotel industry guide to the technologies shaping today's guest experience.

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Premiering Six Senses Style From Yoga Class to On-The-Go Excursions

For anyone who appreciates high-quality and well cut yoga wear, Six Senses is delighted to announce a range of exclusive designs created in collaboration with Ana Heart of London. A small, bespoke brand renowned for their hip and chic design approach with great attention to detailing, Ana Heart also met the Six Senses criteria of sustainable manufacturing practices.The collection, which is technically yoga clothes with exceptional cuts, is functional and comfortable, distinctly feminine and with an edgy twist. The eco-friendly fabrics nicely complement the designs to move effortlessly with the body and make every body-shape drop- dead gorgeous. And due to the simplicity of style and color palette they are as trendy in a yoga class as they are as essentials of a stylish on-the-go wardrobe.The fabrics are nothing short of amazing. Lyocell is sustainable and with great moisture absorption ability, representing a milestone in the development of environmentally benign textiles. It starts life as wood pulp and with the magic of nanotechnology in an award- winning closed-loop process that recovers or decomposes all solvents emissions becomes a luxurious fabric that is biodegradable and crease resistant.Cotton supima has such a soft hand that it is referred to as the cashmere of cottons. Strong and able to carry color brilliance, it is grown on furrowed rows where it can be closely regulated to make it the highest quality cotton available. Suplex & Quick Dry is a fiber quality developed especially for Ana Heart's leggings and bras. It offers softness with amazing tension without discomfort and guarantees a dry, supportive experience during yoga practice.The collection has been designed in three colors created especially for Six Senses: charcoal, white and indigo. The garments are sized from small to extra-large and comprise a comprehensive selection of pieces from racer and strappy bras to a choice of tanks, ballet leggings and sweatpants. Five entirely new and exclusive takes are a wrap top, a see- through sleeved and laced top, a top with waist-tie, leggings also with a waist tie and a sweater with laced shoulders and side vents.According to Amanda Ibgui, cofounder of Ana Heart, \"Each piece has a small but distinctive touch of gold or silver-colored thread embroidery that stands for each woman's individuality, for her inner light. This somewhat discreet detail is like a little secret sign, a reminder to be kind to oneself.\" As a special treat, the range also includes a cotton tote-cum-yoga bag that is made for carrying everything a woman needs smartphone, keys, makeup, a book and a bottle of water.Currently the Six Senses Yoga Line by Ana Heart, which is produced in Europe, is available at nine spas; Six Senses Douro Valley, Six Senses Laamu, Six Senses Yao Noi, Six Senses Zil Pasyon, Six Senses Spa Courchevel, Six Senses Spa Doha at Sharq Village, Six Senses Spa Koh Kood, Six Senses Spa Kunfunadhoo, Six Senses Spa Marbella and will be rolled out across the remaining spas this year.

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Ascott Unveils 32,000-square Feet Living Lab To Field Test Co-living Concepts Of Lyf

CapitaLand's wholly owned serviced residence business unit, The Ascott Limited (Ascott) has launched its first living lab to field test its newest brand, lyf, that is designed for and managed by millennials, in partnership with the Singapore Management University (SMU). Named lyf@SMU, Ascott will simulate a lyf product at SMU to test out various co-living concepts, enabling its students to be the first in the world to experience and shape upcoming lyf properties.

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Luxury Hotel and Resort Photography

Eileen Escarda is an visual story-teller and photographer who creates beautiful images for hospitality industry clients. Eileen's passion for light, in all it's manifestations, allows her to excel in a multidisciplinary career. Whether it's architectural interiors and exteriors, lifestyle photography, aerials or food - she strives for images to be authentic and real. Helping others achieve their story telling goals inspires her creatively and is what guides her work. Based in South Florida, Eileen shoots world wide with assistance of countless talented resources, which she has collaborated with throughout 28+ years in the industry. No vision is unattainable.

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Conrad Hotels pushes forward with new openings

Conrad Hotels and Resorts are in for a busy few years, with 2017 marking the beginning of a heavy construction streak for the Hilton-run group. The next two to three years will see the opening of 22 new projects across the familiar markets of North and Latin America, the Middle East and Asia Pacific, where the group already has a number of existing hotels. The 5-star hotel company titles itself as \"smart luxury\", aimed a demographic of discerning guests who seek to connect life, business and pleasure while they travel. Conrad Hotels provides a service of efficiency and excellence to their customers, as well as \"a world of infinite connections, intuitive services, and inspired experiences.\"

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Digital innovations and analogue encounters

At the ITB Berlin Convention numerous sessions on digitalisation and travel technology will take a look at the future Live testing of innovation, career tips for technically minded newcomers and how to deal with fake news in a crisis Exclusive market survey by Travelzoo/ ITB Berlin on travellers' safety concerns

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HEDNA Announces New Leadership

HEDNA (the Hotel Electronic Distribution Network Association) announced its 2017 Board of Directors and new members of the Executive Committee at its recent Global Distribution Conference in San Diego, California.

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Ampsy and Destination Marketing Association International Partner to Bring Hyperlocal Social Analytics to Destination Marketing Organizations

Ampsy and Destination Marketing Association International (DMAI) today announced a strategic partnership which unites the two companies in delivering best-in-class social geofencing and analytics technology to Destination Marketing organizations (DMOs).

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AHLEF Opening Doors to Opportunity Capital Campaign Surpasses $8 Million Goal

The American Hotel & Lodging Educational Foundation (AHLEF) today announced that it has raised more than $8,000,000 in its fundraising efforts to promote hospitality's future talent through scholarships, professional development opportunities and research.

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HSMAI Honors Innovation at its 60th Annual Adrian Awards

The Hospitality Sales & Marketing Association International (HSMAI) presented the 60th Annual Adrian Awards at the New York Marriott Marquis, recognizing excellence in travel advertising, digital marketing and public relations, and the leaders behind the work.

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Sokha Siem Reap Achieved Prestigious Five Star Plaque

Sokha Hotels & Resorts, Cambodia's leading Hospitality Company, today announced that Ministry of Tourism, Cambodia has bestowed its coveted Five-Star rating to Sokha Siem Reap Resort & Convention Center. Since the hotel's opening on 14th September 2016, it has carried forward its service principles in offering legendary service, which has been repeatedly affirmed by the multiple awards received by the resort.

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HITEC Toronto Exhibit Space is Officially Sold Out

Global hospitality association Hospitality Financial and Technology Professionals (HFTP), producers of the world's largest hospitality technology conference Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exhibit space for HITEC Toronto is officially sold out. A waiting list is available on a first-come, first-served basis for booth space an updated floor plan is available on the HITEC Toronto website. HFTP's HITEC Toronto is the second, and largest, of three HITEC events planned for 2017, and will take place June 2629 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Milestone Analytics Solves the Customer Journey Puzzle

The proliferation of multiple devices accompanied by the evolution of customer behavior has created new challenges in tracking and understanding customer journey for many online and omnichannel business in verticals such as online retail, banking, and hospitality. The customer path to conversion is increasingly complex and confusing due to so many different devices, channels and visits.

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4 Key Strategies to Shift Bookings from OTA to Direct

In part 1, we shared with you two digital marketing strategies that you can implement immediately that will drive higher direct revenue and shift market share from OTAs and other third parties. Here are two more effective strategies that are most successful in driving direct business:

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Sothys Spa at Lucky Dragon Launches with SpaSoft Spa Management System

STOWE, VT February 21, 2017 Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that Lucky Dragon has chosen SpaSoft Spa Management System for its Southys Spa in their new Las Vegas Casino Hotel.

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Innovation, technology and sustainability - pillars of Smart Destinations

Over three days (15-17 February) more than 100 speakers from 20 countries convened in Murcia, Spain to present solutions and experiences for 'smart destinations'. The 1st UNWTO World Conference on Smart Destinations was organized by the World Tourism Organization (UNWTO) in cooperation with the Ministry of Industry, Tourism and the Digital Agenda of Spain and the Region of Murcia.

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Collaborative Itinerary Management Unlocks Traveler Engagement and New Revenue

Traveler engagement is no longer a series of one-off transactionsit's an ongoing dialogue and experience. Consumers today want to interact virtually with products and brands in multiple ways. Social media content and conversations with friends and influencers is one of the first places people go for travel planning. Smartphones and connected devices have opened the floodgate for businesses to be more in touch with their customers than ever before. (It is estimated that in 2016 there were more than 10 billion mobile devices surpassing the human population). The prevalence of mobile along with new apps like Google Trips have quickly made mobile itineraries a must have for travel brands, not a nice to have.

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StayNTouch to Host Live Webinar on the Importance of Leveraging Latest Technology to Future Proof Your Hotel

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced it will be hosting an upcoming webinar titled, \"Your Guests are Dynamic, Your Hotel PMS Should Be Too!\" The 45-minute educational session will take place on March 1, 2017, at 1 PM EST (10 AM PST/6 PM GMT).

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Brand Profile: The Luxury Collection Hotels & Resorts

No one involved in the global hospitality industry would deny that last year was a busy one for STARWOOD HOTELS and RESORTS. In September, Marriott International completed its acquisition of Starwood Hotels & Resorts Worldwide, which created the world's largest hotel company.

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How brands are targeting business travellers | econsultancy.com

Travel brands typically focus on leisure travellers the type of person looking for adventure and escape. But what about those looking for basic comfort and convenience? According to a survey from Booking.com, 93% of business travellers feel stressed at some point during their journey - unsurprising given the amount of logistics involved. From planning to managing expenses, and even without taking into account the actual work that needs to done, there's a whole heap of hassle that goes along with corporate travel.

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Russia: Outbound Travel Market To Go Up By 30% | tourism-review.com

More than 3 million Russians are expected to travel to Turkey in 2017, according to experts. The outbound travel market is likely to grow again. Turkish authorities make all efforts to restore the inflow of tourists this year. In 2017, 3-3.5 million Russian tourists will visit Turkey. The Russian outbound travel market is booming again.

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Curacao's Floris Suite Hotel - Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE

New York, NY -- Curacao's Floris Suite Hotel - Spa & Beach Club is delighted to announce that using ALICE's operations platform is increasing staff efficiency and guest satisfaction at the hotel. The 72-suite, adults-only resort adopted ALICE's Suite product two years ago to improve both its staff and guest experience. ALICE Suite brings a hotel's departments and its guests together on the same platform for improved communication and request management.

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Czech It Out: W Hotels To Debut in Prague in 2020

W Hotels Worldwide, part of Marriott International , announced it will open W Prague in 2020. Owned by PPH Evropa s.r.o, W Prague marks the brand's debut into the Czech Republic, and will be located on Wenceslas Square in the heart of the buzzing capital city. The hotel will be a renovation of the former Grand Europa Hotel, a radical art nouveau style property that pushed boundaries when it originally opened in 1905, and will do so again with the W brand's progressive design and innovative spirit. The historic structure will be combined with a modern new building to create a stunning blend of old world glamour and bold, contemporary design.

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Palladium Hotel Group recognised by Hard Rock International as Brand Marketing Hotels & Casinos Partner of the Year 2016

Spanish hotel company, Palladium Hotel Group, has been recognised by Hard Rock International as 'Brand Marketing Hotels & Casinos Partner of the Year 2016'. The award which was announced at Hard Rock International's annual global conference which took place in January 2017, acknowledges exceptional marketing initiatives, passion for the brand, a collaborative approach and premium product delivery. News from Palladium Hotel Group

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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world's largest guest feedback platform, today announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta- Reviews, to clients and their travelers. In addition, the partnership will support TRIPBAM in furthering its mission of providing corporations, hotels, travel agencies, and travelers with a hotel shopping service that helps keep hotel costs low, increase traveler compliance, and improve negotiated hotel programs.

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What Marriott Learned From Starwood's Loyalty and Digital Expertise | skift.com

Marriott International, like every other hotel company on the planet, is taking a very intense look at loyalty these days, and asking themselves the following questions: Namely, how do we define it? How do we build it? How do we keep it? And specific to Marriott, there's also the very big challenge of eventually merging three different loyalty programs Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards by next year. With the company's newest updates for the Marriott mobile app, we're getting a tiny glimpse into what the company is planning to do essentially trying to personalize the guest experience with the help of technology.

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Marriott And Hilton Stay Ahead Of The Sharing Economy, Proving That Airbnb Is Not The Uber Of Hotels | forbes.com

On Wednesday this week, two giant hotel chainsHilton and Marriottannounced their 2016 earnings. Hilton Worldwide Holdings HLT -1.25% Inc., the owner of the Waldorf Astoria, reported increased earnings per share (EPS) for its fourth quarter at $0.70, beating $0.65 per share in the last year's quarter. Marriott International MAR -0.03% Inc., which acquired Starwood Hotels and Resorts Worldwide in September, reported a surge in quarterly profits to $244 million from $202 million a year earlier.

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Plateno Group expected to strengthen its 5th position among the top world hotel companies

In 2017 Plateno Group is expected to strengthen its 5th position among the top world hotel companies via technology integration of Plateno, Jin Jiang, Louvre and Vienna Hotels systems. Furthermore Plateno will showcase new distribution platforms, and expand the implementation of Plateno Connect.

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Jumeirah Group's portfolio set to double in size in the coming years

Dubai-based hotel group Jumeirah Hotels and Resorts, in many ways, embodies the spirit and grandeur of the Middle East. Headquartered in one of the region's, and indeed the world's, most prosperous, glamorous and modern cities, Jumeirah asserts its mission with a confidence that inspires, stating on their website that they \"are regarded as among the most luxurious and innovative in the world.\" Founded in 1997, the company's goal was clear \"to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts\", and they seem to have succeeded in doing just that, now boasting a total of 25 5-star hotels and resorts worldwide, with that number set to double over the next 3 years.

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Associated Luxury Hotels International (ALHI) Launches All-New Website With Many New Features

. . . ALHIs Enhanced Website features their Unique, Distinctive & Authentic Portfolio of 250+ Luxury-Level Hotels & Resorts Designed for Meetings, Conventions & Incentive Travel Programs Around the WorldORLANDO, FL (February 2017) Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the North American Meetings & Incentive marketplace, has just launched an all-new website, with enhanced Search abilities and many new features. According to ALHI CEO David Gabri, the new website is designed as a one-stop online resource to assist meeting professionals, convention specialists , association executives, incentive travel specialists and business executives in identifying luxury-level and upper-upscale hotels and resorts around the world which are specifically designed and operated for meetings, incentive/recognition programs, conventions, and exhibitions. ALHIs portfolio features more than 250 AAA Four- and Five-Diamond quality, mostly independent, member hotels and resorts worldwide, which offer a total of 138,5000 rooms and more than 10 million square feet of meeting space.Featuring the same alhi.com address, this new site was designed with valuable input from ALHIs Industry Advisory Council members; association executives and incentive specialists via focus groups; and with input from many of the ALHI Member hotels and resorts, valued accounts, and knowledgeable ALHI Global Sales professionals. The attractive new website is very mobile-friendly, and offers many more search functions and features that will be of great assistance in planning meetings, conventions and incentive travel programs. Among the many new features is an interactive world map showing all of ALHIs 250+ hotels and resorts in 45 countries. The search function includes the ability to search by: destination (city, state or country); the type of property (i.e. Big Box, Level 5, City Solutions, Beach and Island, Golf, Ocean Line, Resorts or Passport Collection); the number of guest rooms; and/or the amount of meeting space. Or, you can simply enter the name of a specific hotel or resort, and go directly to complete at-your-fingertips information on that property. In addition, the new website enables you to search the type of property or destination, and then filter the results down by the number of guest rooms, the number of meeting rooms, the size of the largest meeting room, and/or the total square feet of meeting space.Another function enables planners to compare properties being considered with an Add to Compare button. There also is a page for each of ALHIs 250+ distinguished member hotels and resorts. This includes a colorful printable Fact Sheet PDF, a printable Floor Plans PDF, a printable Capacity Chart PDF, and the Google Map location. Each hotels or resorts page also features useful Fast Facts information presented in a concise manner, which includes: the number of guest rooms; largest meeting room; 2nd largest meeting room; total meeting space; the number of meeting rooms; closest airport; meeting facilities description; a capacity chart (which can be viewed in feet or meters); accommodations overview; dining and recreational information; and a beautiful photo gallery. The new website features larger images and a cleaner home page, with the ability to scroll down on the home page for current news and ALHI Member Updates (such as renovation details or new offerings) at ALHIs distinguished hotels and resorts. The new website also features additional information on the ALHI Global Luxury Alliance members, which includes 23 luxury cruise ships appropriate for M&I programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. This new, user-friendly website is a very valuable resource for meeting and incentive professionals to do research online, but also is terrific for planners when talking and working with their ALHI Global Sales professional as they provide personal guidance and insight on why one or more ALHI member hotels or resorts might be the precise solution for a particular meeting or program, said Gabri. Added Gabri, So, for quick and easy access to luxury-level and upper-upscale hotels and resorts around the world which are specifically designed and operated for M.I.C.E. programs, planners should save as a Favorite this wonderful newly enhanced resource.The combination of the new website, our 2017 ALHI Global Meeting Guide, and the insight of our skilled ALHI Global Sales professionals has proven to be a very popular GSO combination with planners, said Gabri. This then leads to site visits to the specific hotels and resorts of interest, which ALHI coordinates. So whether your group is seeking city, resort, global, and/or incentive solutions, ALHI has the solution to suit your needs. ALHI (alhi.com) is a membership-based, dues-funded Global Sales Organization, providing extensive GSO sales services throughout the United States and Canada at no cost to the Accounts, while providing valuable services, expertise, local connectivity, market intelligence, and account advocacy. Collectively ALHI is prepared to assist Accounts in the U.S. and Canada with their programs in the U.S.A. and over 90 other countries worldwide. ALHI provides a team of experienced, proven and knowledgeable sales professionals for Account advocacy with full market one-call professional GSO sales assistance and access to their distinctive hotels, resorts, and venue resources for M&I programs of any size and scope worldwide. ALHI helps Accounts best achieve their objectives and budgets, with distinctive venues, vital insights, and responsible service to enhance the ease and success of their programs. For more information about ALHI, to inquire about any of the ALHI portfolio properties and Alliance partners, and/or to acquire a free copy of the ALHI 2017 Global Meeting Guide or the ALHI app, contact your nearest of the 20 ALHI Global Sales offices situated coast-to- coast in the United States and in Canada, or call the ALHI Group Desk toll-free at 866-303-ALHI (2544), and visit alhi.com . ALHI Global Sales offices are located in Atlanta, Boston, Chicago, Dallas, Denver, Hartford (CT), Houston, Kansas City (MO), Los Angeles, Louisville, New York City, Orange County (CA), Orlando, Philadelphia, Phoenix, Richmond, San Diego, Spokane (WA), Toronto, and Washington, D.C. For specifics, go to alhi.com to identify the nearest ALHI GSO Team sales professionals in your state/area.

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Stop kidding yourself. You're not going to use the hotel gym | qz.com

Hotels are racing to build fancy gyms for their guestsbut that may be an exercise in futility. Fewer than half of hotel guests who say they planned on using a hotel's fitness center actually use property's gym during their stay, according to a new survey on hotel amenities by the Cornell University School of Hotel Administration.

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White Lodging Leads New Trends, Innovations in Hotel Management

White Lodging Services announced today that it has completed a corporate rebranding that reflects its evolution as a trendsetter and innovator in the hospitality management space and a people-centric company driven by passion, excellence and engagement among its 12,000 associates. The new branding, punctuated by the tagline \"Success Knows No Boundaries\", includes a new company logo, website, multimedia content and overall messaging, all of which aim to tell the story of White Lodging's industry- leading results for owners, best of brand service to guests, and engagement of employees who are top 10% performers in their respective disciplines. The company is positioning to share its story as it enters into the fastest growth period in its history with 17 hotels opening in the next 18 months.

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New study reveals hoteliers envision similar industry technology in 2020 as ten years ago

While hoteliers anticipate highly-sophisticated and 'digital native' hotel guests in 2020, their plans for industry technology remain stuck in the early 2000s. This is the startling research finding from 'The Hotel Industry in 2020' carried out by Peter O'Connor, IDeaS Revenue Solutions, Revinate and SiteMinder. The study compiled survey results from hundreds of leading hoteliers around the world, and the results of a 'visioning' session with experienced hoteliers and consultants held during World Travel Market (WTM) London in November 2016.

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Hilton Reports Fourth Quarter And Full Year Results; Achieves Record Pipeline And Net Unit Growth For The Year

MCLEAN, Va. -- Hilton Worldwide Holdings Inc. (\"Hilton,\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2016 results. The Company completed the spin-off of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") (the \"spin-offs\") in January 2017. All results herein present the performance of Hilton without giving effect to the spin-offs, unless otherwise specified. Additionally, all share and share-related information presented herein have been retroactively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred in January 2017 (the \"Reverse Stock Split\"), unless noted otherwise. Highlights include:

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Brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Mercure Launches Its First Bot And Share Its Local Stories With You

The Mercure brand is launching its BOT, an up-to-the-minute instant messaging solution available on Facebook and Messenger. Offering a hotel experience anchored in a specific locality is the very essence of the Mercure brand and its venues. Everything from design to food is geared towards helping guests grasp what makes a city tick and providing inroads into the history and hidden treasures that form the identity of a place. But only a BOT is capable of memorizing the full range of stories from so many places around the world! This handy tool will enable travelers and neighborhood residents alike to discover the \"Local Stories\" that surround them, simply by geolocating and allowing themselves to be guided.

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ZUMATA Wins 2017 IBM Choice Award for Top New Business Partner

Singapore February 15, 2017 ZUMATA today announced that it has been named a winner of the IBM Choice Award for Top New Business Partner. Honored at the IBM PartnerWorld Leadership Conference in Las Vegas, Nevada, United States, ZUMATA was recognised for its ability to leverage IBM Watson's suite of API's in formulating tools and solutions for businesses that enhance the customer experience throughout the entire customer journey. In particular, ZUMATA's solutions improve areas of personalised recommendations, advisory on product choices and automation of on-demand customer service via voice or text.

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Hilton Chicago/Oak Brook Hills Resort Announces Launch of Honeybee Awareness Campaign

B., the farm-to-table restaurant located inside the Hilton Chicago/Oak Brook Hills Resort & Conference Center, is hosting a bee-themed culinary experience on Friday, March 10th to celebrate the upcoming start of bee season and the launch of a new honeybee education campaign. The \"B. Aware\" Dinner consists of five chef- crafted courses, all made with and paired to mead (fermented honey) from Wild Blossom Meadery in Chicago. The \"B. Aware\" Campaign is a new, broad-based initiative this year aimed at raising awareness on the declining honeybee populations.

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4 Key Strategies to Shift Bookings from OTA to Direct

As OTAs increasingly use aggressive marketing techniques, hoteliers are at risk of losing a significant share of their total reservations to third parties. Hoteliers often cite the digital media advertising budget strength of OTAs as the primary reason for this shift. While the advertising budget strength of OTAs is noteworthy, the truth is that a substantial portion of the OTAs market share growth has been driven by organic search traffic. Robust website technology combined with extensive research on conversion techniques drive this growth. In addition, OTAs do an excellent job of search engine marketing and email marketing. The surprising truth is that all these strategies are easily accessible to individual hotels, offering an immense opportunity to enhance direct revenue while lowering the cost of distribution. Milestone works with over 2000 independent hotels and brands to drive higher direct revenue and shift market share from OTAs and other third parties by using the same technologies that are deployed by larger travel websites. Here are first two top strategies that are most effective in driving direct business:

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Puzzle Partner Signs Hotel Technology Innovator hospitalityPulse as New Client

Leading B2B travel and hospitality technology marketing agency Puzzle Partner announced today that it has been named agency of record (AOR) for hospitalityPulse, the innovative hotel technology company based in Santa Cruz, California. Puzzle Partner will support hospitalityPulse through strategic and tactical marketing initiatives, including messaging, communications, public relations, and content development.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2017

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2017 Americas Board of Directors, Executive Committee, and Expert Communities Chairs. The HSMAI board consists of a wide range of hospitality professionals from all areas of the industry, representing more than 25 hotels and hotel companies.

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nSight for IDeaS Helps Hoteliers Drive More Profitable Bookings by Tapping Forward-Looking Travel Intent Data

When it comes to forecasting hotel booking behaviors in order to maximize revenue strategy, more data is better than less. That's why IDeaS Revenue Solutions and nSight Travel Intelligence have teamed up to offer hoteliers a new experience in revenue management that allows managers to \"futurecast\" inventory demand based on a rich set of data points never before available on a single technology platform.

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Iberostar Launches New App For Guests

In line with the digital transformation of the hospitality industry and the brand's commitment to providing guests with the most innovative products, IBEROSTAR Hotels & Resorts launched its newIBEROSTAR APP application, a phone app for guests that will enable them to enjoy their experience at the hotel to the fullest.

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Dusit International teams up with Japan's Prince Hotels for Staff Exchange Programme

As part of its strategic marketing alliance, global hospitality company Dusit International, together with Japan's largest hotel chain, Prince Hotels, has launched a Staff Exchange Programme, starting this month.

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Milestone CMS delivers record average revenue growth and average group booking increases

Milestone announced another banner year for its customers as they achieved record results by leveraging Milestone's unique value as both a software developer and a design and digital marketing agency. New web sites on Milestone's Content Management System consistently experience a 25% to 40% growth in revenue. Hotels and resorts like the Tan-Tar-A Resort in Osage Beach, Missouri, for example, achieved year-over-year revenue growth in high double digits, over 57% with an increase in group bookings of 300%.

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Hoteliers Comb the Ranks of Tech Workers to Gain an Edge | nytimes.com

The front desk manager or housekeeper may epitomize the hotel employee, but the hospitality industry is increasingly dependent on tech workers, vacuuming data scientists, web designers and other experts into its ranks. More than ever, guests look to their phones and computers to research, book, stay in and communicate with hotels. That translates to critical technology needs in information security, mobile development and systems integration. Inside hotel operations, data analysis can help find new customers, make a dining room more profitable or provide information to executives making business decisions.

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Three ways technology is making waves in construction | JLL Rel Views

From the drones buzzing round capturing footage of building sites to the latest computer software enabling ever closer collaboration between teams, the construction industry is awash with new technology.

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The Reservation Benchmark

In pursuit of our mission to help hoteliers recapture guest relationships and increase conversions on their websites, we conducted a small piece of research.

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Hospitality Marketing Associates Expands Reach with Seven New CRM Partnerships

Hospitality Marketing Associates (HMA) expands client base with the addition of seven properties within the newly merged, Benchmark Resorts & Hotels and Gemstone Collection. Dollywood's DreamMore Resort & Spa (Pigeon Forge, Tennessee), Beachwalk Resort (Hallandale Beach, Florida), Hotel Deca (Seattle, Washington), The Essex, Vermont's Culinary Resort & Spa (Burlington, Vermont), Topnotch Resort (Stowe, Vermont), Ames Boston Hotel and Copley Square Hotel (Boston, Massachusetts) have partnered with HMA to manage their customer relationship marketing programs.

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Last Call for Building the Sales Pipeline' HSMAI Event in Virginia

A few seats remain for \"Building the Sales Pipeline in 2017,\" an interactive educational event to be hosted by The Hospitality Sales and Marketing Association International's Washington, D.C., chapter Feb. 23 in Arlington, Virginia.

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New York's Nolitan Hotel Improves Their Engineering Operations with ALICE

The Nolitan's GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel's needs.

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Washington Marriott Wardman Park Celebrates American Poet

Celebrating its centennial, in 2018, the Washington Marriott Wardman Park has been host to many important moments in American history. In 1954, Thurgood Marshall and his colleagues stayed at the Wardman Park Hotel in unincorporated Washington, DC when he prepared and tried Brown vs. Board of Education in the Supreme Court. Langston Hughes, famous African-American Poet and Thurgood Marshall's college friend, worked as a busboy at the Wardman Park Hotel, when he was discovered in 1925. He encountered American poet Vachel Lindsay and shared his poems. Impressed, Lindsay publicized his discovery of a new \"busboy poet.\"

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Sereno Hotels Announces Launch Of New Brand Website

Sereno Hotels is pleased to announce the launch of its new website, serenohotels.com, which serves as a booking engine and destination guide for its four properties: the award-winning Le Sereno St. Barth's and Le Sereno Villas, which recently was voted the \"No. 1 Resort in the Caribbean\" in Conde Nast Traveler's Readers' Choice Awards, along with its newest sister property, Il Sereno Lago di Como and Villa Pliniana, designed by famed Milan-based architect and designer Patricia Urquiola. Both Lake Como properties opened to much acclaim in 2016, as bloomberg.com distinguished Il Sereno as \"Europe's most luxurious new hotel.\"

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NEW Inncentives Loyalty Club by Vimana to Drive Value, New Customers to Owners

As part of its commitment to helping franchisees compete head on with the bigger brands in 2017, Vimana Franchise Systems is rolling out a new loyalty program this month that is positioned to be one of the most effective in the industry. Powered by IBC Hospitality Technologies, the new Inncentives Loyalty Club by Vimana mirrors frequent-guest programs offered by the major brands; guests earn travel vouchers for stays that can be redeemed at any Vimana property or at one of 20,000 unique boutique hotels worldwide within the International Vacation Hotels (IVH) network. Inncentives Loyalty Club is offered without a fee increase to Vimana's Centerstone Inns/Hotels/Plaza Hotels and Key West Inns/Hotels/Resorts brands, and owners are not responsible for free-stay reconciliations.

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NYX Hotels by Leonardo Hotels:City Lovers create a special NYX Experience

The City Lovers - the staff of NYX Hotels are much more than classic hotel employees: they love their city with a passion and quite naturally transfer this enthusiasm to their guests. City Lovers like to be the go-to contact for all kinds of city information, operating informally instead of rigidly; as trend-setters, as opposed to the traditional ilk of city guides. They spread warmth and a spirit of friendship, which stays with their guests long after their visit is over. They know where the Tel Aviv party people revel, reveal the Milanese fashion hot- spots and tell you where you can find all the fascinating sub-culture communities in Prague.

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Young, digital and keen to travel: Youth Travel at ITB Berlin

Youth Travel exhibitors in Hall 4.1 at ITB Berlin will have information on new language courses abroad and summer trips Discussion rounds on festival tourism Communicating with emojis

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Five global wellness trends to watch in 2017 | 4hoteliers.com

From time to time, we have covered trends in wellness; with our new-found availability of information from the Global Wellness Institute, we expect to be covering wellness more often. This Herman Trend Alert represents a taste of the wellness trends for 2017 and beyond that emerged from a recent worldwide meeting of 500-plus wellness experts who recently gathered in Kitzbuhel, Austria, for the Global Wellness Summit.

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Healthy Consumer, Spending Shifts Benefit U.S. Lodging & Leisure

A healthy U.S. consumer bodes well in the near term for the U.S. lodging and leisure sectors, according to the first edition of Fitch Ratings' \"All Inclusive: U.S. Lodging & Leisure Handbook.\"

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Seven Mobile Marketing Opportunities For The Travel Industry | forbes.com

It wasn't that long ago that virtually all travel transactions went through brick-and-mortar agents. But now travel dollars are increasingly being spent via digital, especially on mobile. According to the latest figures from eMarketer, 63% of digital travel ad spend goes to mobile, and that share is climbing rapidly. I spend a lot of time identifying best practices to help travel companies get more out of mobile investments. There are many ways travel companies can get more by doing more on mobile. Building a good transaction site and app are only the first steps in what must be an ongoing commitment to mobile innovation. Here are seven musts for travel marketing in 2017:

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For 2017, Resolve to do Something About Your Hotel's Package Problem

In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are responsible for package management, because concierge technology today doesn't account for package management alongside the other requirements of the job. ALICE Concierge is the first concierge technology on the market that helps concierges with a dedicated package management toolkit, in addition to all the other concierge-supporting functions of the technology platform.

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Austria's Tourism Reaches 140 Million Mark For The First Time | tourism-review.com

The year 2016 brought many visitors to the Alps and to the Danube. However, for the hoteliers not everything is rosy. The start of the winter season was somewhat weak for Austria's tourism. The hotel industry in the Alpine republic is flourishing. Austrian hotels managed to generate 140.85 million overnight stays in 2016. This is a 4.2% increase compared to 2015. This figure is a new record for Austria's tourism and is above the 140 million mark for the first time ever.

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German Tourism Reaching New Record | tourism-review.com

The Baltic Sea, Allgau, Lake Constance German destinations are more popular than ever. Last year a new peak of 447.3 million overnight stays in terms of domestic and foreign guests was reported. The growth of German tourism is expected to continue in 2017. Germany's travel industry boom has no end. The number of overnight stays rose to a record value of 44.3 million. This is the sixth year in a row in which a new record had been reached.

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French Tourism Industry Is Finally Growing | tourism-review.com

French tourism industry is finally celebrating. After two years, tourists are back in force in France. The strong rebound, that reaches the figures from before the attacks in 2015 and 2016, benefits mainly to the urban areas and in Ile-de-France, according to INSEE (French National Institute of Statistics and Economic Studies). During the last three months of 2016, the amount of overnight stays showed an increase of 3.9% compared to the last quarter of 2015, after two consecutive quarters of decline, according to the Institute of Statistics. This strong rebound is more than offsetting the net decline recorded a year earlier (-1.8%) related to the impact of the attacks from January 2015.

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PolyU Study Finds Chinese Hotels Must Act on OTAs

Hotels in China have \"little negotiating power\" with online travel agents (OTAs) and could do more to resist their increasingly dominant role, suggest MSc student Lorraine Zhang, Associate Professor Basak Denizci Guillet and Assistant Professor Deniz Kukukusta of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. Yet this should not suggest that hotels can do away with \"maintaining a healthy relationship with this important distribution channel\", the researchers warn. In a wide-ranging study the researchers also find that the competition between OTAs is even more intense than it is between OTAs and hotels, and is likely to intensify further with the entry of new companies into the market.

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Brand Profile: Edition Hotels

Over the next three years, Marriott International's Edition Hotels is poised to open 12 new hotel projects spread across four major global hospitality regions, representing a bountiful and prolific expansion for Edition Hotels.

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Hilton Honors Provides Exclusive Access to Once in a Lifetime Music Experiences

MCLEAN, Va. -- Last night, during GRAMMY Week, Hilton (NYSE: HLT) launched \"Music Happens Here,\" a first of its kind integrated music program that provides Hilton Honors members with unique concert experiences and unprecedented access to music and artist connections. The program builds on Hilton's exclusive partnerships with Live Nation and with The Recording Academy(the organization which bestows the GRAMMY), and introduces a new music and travel content creation partnership with Spotify.

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What does a good website test look like? The essential elements of testing | googleblog.com

\"Test! Test! Test!\" We've all heard this advice for building a better website. Testing is the heart of creating a culture of growth a culture where everyone on your team is ready to gather and act on data to make the customer experience better day by day. But how do you run a good test? Is it just a matter of finding something you're not sure about and switching it around, like changing a blue \"Buy now\" button for a red one? It depends: Did you decide to test that button based on analytics, or was it a wild guess?

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Caribbean Tourism Organization (CTO) State of the Industry Report 2016 - dissection

Overview:I am going to discuss, in greater detail, the Caribbean tourism performance in 2016 and what to expect in 2017. 2016 marked another record-setting year as for the first time in our history we received over 29 million arrivals. This is also the 7th consecutive year of growth and our estimated 4.2% increase in tourism trips is the 3rd consecutive year above the global growth rate. Moreover, the average annual growth rate over the last 7 years slightly exceeded the average annual global growth rate of international trips. The performance in 2016 was primarily supported by sustained economic growth in the US, our main source market, and relatively low oil prices. Following an increase in the Caribbean market share of global visits in 2015, rising by 0.1 percentage points, it remained steady at 2.4% in 2016. Nevertheless, negative events such as a weak Canadian dollar and the most active hurricane season since 2012, especially in October, no doubt contributed to preventing our region from reaching the coveted target of 30 million arrivals. Among the destinations, tourist arrivals showed uneven growth. Of the 28 destinations reporting data for varying periods between January and December, 22 recorded increases ranging from quite modest to a robust 17.5% (the Turks & Caicos Islands), while the remaining six destinations experienced declines. Besides Turks and Caicos Islands, 4 countries, Belize, Cuba, Guyana, and Bermuda reported double digit growth rates. The contributing factors to these performances included greater air access from the source markets to the region and the realization of significant investments to enhance infrastructure (airport redevelopment) and product (hotels). With the exception of the Dutch Caribbean[1] (-5.6%), the major Caribbean sub-regions reported healthy growth. The Other Caribbean[2] countries' market, which accounts for almost half of all arrivals to the region, recorded the fastest growth rate (7.4%) in 2016. The Commonwealth Caribbean[3] and French Caribbean[4] grew by 4.1% and 4.2%, respectively. Market TrendsA further look into the performance of our major source markets reveals that demand for Caribbean vacations rose in all of them, except Canada, which fell by 3.4%. A weak currency and sluggish first half economic output contributed to the decline in Canadian trips to the Caribbean. More than 70% of the reporting destinations reported decreases in arrivals from this market. Consequently, Canadian market share fell to 11.3%. There were over 14.6 million U.S. visits to the region, 3.5% more than the previous year. This performance was attributed to solid economic growth, low unemployment rate and high consumer confidence in the US. In particular, seven destinations recorded double-digit increases within their reporting periods. This group includes Belize, the Turks & Caicos Islands, Bermuda, Antigua & Barbuda, Barbados, Grenada and Montserrat, while declines were recorded in six destinations. Arrivals from the European market totaled 5.6 million and improved by an estimated 11.4%, the strongest growth among the main markets, in spite of terrorist attacks in some countries, the Brexit referendum and mixed economic outcomes across continental Europe. In total, 72% of the reporting destinations registered increases in arrivals from this market. The top performing destinations, which registered double-digit increases, were the Turks & Caicos Islands, St. Maarten, Guyana and Anguilla. Caribbean intra-regional travel broke another record in 2016, as arrivals rose by 3.6% to register just over 1.7 million trips, the second consecutive year of growth. Robust double-digit growth was experienced in Guyana, St. Vincent & the Grenadines and the Turks & Caicos Islands. The region received about 11% fewer tourist arrivals from South America in 2016 compared to 2015. Hotel TrendsThe improvement in arrivals to the Caribbean was not reflected in improved hotel performance. According to Smith Travel Research[5], the primary revenue metrics were slightly down. The average daily rate (ADR) fell by less than a dollar to US$ 201.50 and revenue per available room contracted by 2.6% to US$ 134.48 while occupancy fell by 1.6 percentage points to 66.7%. This outcome reflects the rise of the sharing economy and additional hotel room stock. However, it is important to note that the hotel revenue indicators are still above the performances recorded between 2012 and 2014. Cruise Trends2016 was also a record breaking year for Caribbean cruising, as, cruise passenger arrivals to the region grew by about 1.3% to reach 26.3 million, in line with expectations at the beginning of 2016. Larger ships, port enhancements and new destinations on the Caribbean cruise itineraries helped to increase the attractiveness of Caribbean cruise holidays. Overall, only 48% of the reporting destinations registered growth with the best performances occurring in the Dominican Republic, the British Virgin Islands and Grenada, which all grew by double digits, while Belize became the eighth destination to record over one million cruise passenger visits this year. In total, the Caribbean received 33.7% of all cruise deployments in 2016. Visitor expenditureConsistent with increases in stay-over and cruise visits, total visitor expenditure is estimated to have increased by approximately 3.5% to reach US$35.5 billion. Outlook2016 saw the election of a new Republican Administration in the United States and the success of a referendum which mandates that the United Kingdom withdraw from the European Union. Both these events raise the level of global uncertainty, which could impact the performance of tourism in 2017 and beyond. Cuba was the destination that offered the greatest growth potential. However, at the end of 2016, several US-based airlines, citing reduced demand, announced they were cutting some of the promised capacity for 2017 to the destination. Altogether, we expect that tourist arrivals to the region will grow at a slower rate of between 2.5 and 3.5% in 2017. Further expansion of the cruise industry is expected in 2017, as 26 new vessels with a combined capacity of over 30 thousand passengers are expected to sail from the shipyards. The anticipated rise in cruise passenger arrivals to the region is projected to be between 1.5% and 2.5%.

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Discovering destinations along the Danube at ITB Berlin

Presentation of a new brochure on culinary specialities at ITB Berlin 2017 discussions on international marketing of countries along the Danube and biking tours prize competition featuring the popular Danube travel pass

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Caribbean Tourism Arrivals Hit All-time High

Caribbean tourism broke new ground in 2016, surpassing 29 million arrivals for the first time ever, and once again growing faster than the global average.

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TAJ presents Taj Hotels Palaces Resorts Safaris

The Indian Hotels Company Limited (IHCL) is pleased to announce that all hotels in the current portfolio globally will now be grouped under a single branded house identity: Taj Hotels Palaces Resorts Safaris.

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Why Marriott is turning some of its rooms into communal apartments | economist.com

JUST as Airbnb has started to take on hotels at their own game, the tables seem to be turning. The short- term lodging rental site was once known for its un-hotel-like offerings. Hosts lived alongside their guests, who were often put up in quirkily decorated spare rooms. Nowadays it offers business travel ready listings, for properties that have Wi-Fi, 24-hour check-in and other basic amenities. Entire houses can now be rented, not only box bedrooms. And as cities crack down on illegal Airbnb listings, it has even starting to play by the rules. As a result, the number of business bookings through the site has rocketed.

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Shearing's Coast & Country Hotels choose Guestline to provide comprehensive suite of hospitality software solutions

The comprehensive product suite, including Guestline's cloud hosted property management system Rezlynx, Guestline Distribution, CRS (central reservation system) and PCI has been selected to drive revenues and efficiencies across the group.

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Marriott Reimagines Its Mobile App To Meet The Needs Of Modern World Travelers

Based on actual hands-on guest research and feedback, Marriott International, Inc. (NASDAQ: MAR) will now offer Marriott Rewards members a dynamic mobile experience personalized for them. Today marks the launch of the newly redesigned and engaging Marriott Mobile app for iOS users in five languages, with Android coming soon. Guests will enjoy new and expanded digital features; customized travel content; simple, one- button navigation; and a new swipe-able discovery home screen.

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Airbnb And The Caribbean Tourism Organization Sign Cooperation Agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Sir Peter Blake Creates Bespoke Collage For Mandarin Oriental Hyde Park, London

Sir Peter Blake, a leading figure in the art world, and often referred to as the 'Godfather of British Pop Art', has been commissioned by Mandarin Oriental Hotel Group to create a collage which will cover Mandarin Oriental Hyde Park, London's iconic facade during part of the hotel's comprehensive phased renovation.

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European tourism shows modest growth in 2016

European tourism demand continues to grow and proves resilient to safety and security challenges and political turmoil. Overall growth, however, has slowed from the previous year (+5% in 2015) affected by those destinations required to rebuild market confidence following tragic events. The most visited region in the world welcomed 620 million international tourist arrivals in 2016, a 2% increase compared to the same period in 2015 . According to the European Travel Commission's latest report, \"European Tourism Trends & Prospects\", the majority of destinations reported healthy growth in the last months of 2016. Iceland remains the top growth destination (+40%) followed by the outstanding performance of Cyprus (+20%) and Slovakia (+19%) owing to improved air connectivity and off- season visitation. Bulgaria (+16%) also saw robust growth while other destinations such as Serbia and Portugal (both +13%) are increasingly becoming appealing for bargain hunters. On the contrary, safety and security concerns weigh down on visitor numbers in Turkey (-31%) and Belgium (-14%) while a strong Swiss Franc weakens Switzerland's tourism performance (-2%). \"European destinations acknowledge the need to remain competitive in a sector that is swiftly adapting to the diverse needs of travellers from both established and emerging markets. Only through increased commitment and cooperation from the European tourism authorities will Europe remain a competitive destination and will succeed in fostering inbound travel\" said Eduardo Santander, Executive Director of ETC. Europe's Large Source Markets Continue to Drive GrowthEuropean travel remains heavily reliant on intra- regional demand. Several destinations reported double-digit growth from Germany and France, attributable to stable economic conditions in the Eurozone. In the UK, a weaker pound failed to deter travel demand, with almost one in two European destinations reporting double-digit growth from this market. Visitor arrivals from Russia are gradually improving with significant increases recorded in the Mediterranean and the Baltic destinations. Russian tourist flows are expected to grow throughout 2017 as the rouble strengthens.

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Manolo Blahnik Designs Custom Slippers for Guests of Four Seasons Hotel Milano

On the occasion of the worldwide launch of the touring exhibition Manolo Blahnik. The Art of Shoe in Milan, Four Seasons Hotel Milano has created a unique partnership with the iconic shoe Maestro that will allow guests to enter the remarkable creative world of Manolo Blahnik.

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Regal Hotels Enters into Strategic Partnership with Malaysia Airlines

Regal Hotels International is delighted to announce a strategic partnership with Enrich, Malaysia Airlines Frequent Flyer Programme, to reward hotel guests with frequent flyer miles.

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HFTP is Now Accepting Applications for Entrepreneur 20X at HITEC Toronto

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at HITEC Toronto. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website past applicants and win