Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
news - inspire marketing

2017

April

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Vizergy Receives Recognition as Top Web Development and Design Solution Provider

CIO Review has named Vizergy Digital Marketing as one of the 20 Most Promising Web Development and Design Solution Providers for 2017. \"The Vizergy team is incredibly proud to receive recognition from such a well-known technology publication\" say Joe Hyman Vizergy CEO. \"Innovation in hospitality-focused website development and digital marketing is critical to ensure the company's clients prosper in today's integrated marketing landscape.\"

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3 Essential Components of Hotel CRM - Cendyn

Cendyn's Chief Sales & Marketing Officer Tim Sullivan on the three essential components of true hotel CRM. Cendyn's CRM platform is designed specifically for hotels and resorts. Discover the three core components of true hotel CRM and how these features address the unique challenges and opportunities within the hospitality industry. 

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Get Inside the Mind of Southeast Asian Travelers - Phocuswright

To better understand consumer behaviors and preferences, it is useful to analyze the decisions travelers make in relation to a single travel experience. We asked Southeast Asian travelers to reflect on each stage of planning and travel for their last leisure trip, including motivation, destination selection, shopping and booking methods, channel and device selection, and social networking providing timely insight into the current state of online consumer travel in Southeast Asia.

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Get certified as an HSMAI Executive Coach to facilitate Service Pledge workshops

In business today it's all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management The Service Pledge Programme.

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TrustYou Analysis Identifies Review Topics that Impact the Hotel Reputation the Most

TrustYou, the world's largest guest feedback platform, identified the biggest drivers of positive and negative online reviews through a detailed \"Impact Score\" analysis of the 90 million reviews that were analyzed in 2016. When more than 95% of customers make their booking decisions based on online feedback, the ability to improve and spotlight hotels reviews is critical. Impact Scores are determined based on an algorithm that lets a hotel know which praises or complaints in a review have the greatest impact on their overall review scores, based on analysis of more than 140 categories that guests use to describe their experience.

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Now Available for Download: HeBStrategy Q2 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the second installment in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q2 edition assesses the climate of the hospitality industry, explores creative approaches to brand loyalty and guest recognition programs, and highlights key findings hoteliers should be mindful of in auditing their hotel digital marketing strategies.

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Best Western Hotels & Resorts Introduces BW Baggage Bucks for Today's Travelers

Best Western Hotels & Resorts announced today the exciting launch of BW Baggage Bucks a new perk alleviating from travelers the stress of checked baggage fees making travel a little less costly and a lot more rewarding this spring season.

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Hong Kong continues to attract tourists and developers as shown by 2017 growth

In 2014, the Chinese territory of Hong Kong was crowned the 11th most popular tourist destination in the world, boasting a total of 27.8 million visitors, apparently making it twice as popular as it's nearest competitor for the title of best tourist destination, Macau. So it's no wonder that the hospitality industry in the region continues to grow. According to TOPHOTELPROJECTS, Hong Kong currently has 22 new projects in the works, with the family-friendly Disney Explorers' Lodge recently opened, welcoming guests into its 750 rooms set within its themed surroundings. Visitors to the Lodge can lose themselves in adventure in one of the complexes exciting gardens; the South American Garden, the Polynesian Garden, the Asian Garden or the African Garden, each of which is abundant with native vegetation to its particular area.

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Starwood Capital Group Launches Uptown Suites to Meet Increasing Nationwide Demand for Economy Extended-Stay Accommodations

Starwood Capital Group today announced the launch of Uptown Suites, a nationwide brand of upscale, economy-priced extended-stay suites for families, business travelers and long-term visitors. Uptown Suites will be managed by InTown Suites, an owner-operator of extendedstay properties in 188 locations in 22 states with more than 24,000 rooms. With the launch of Uptown Suites through a controlled affiliate, Starwood Capital strives to meet the increasing demand of value-conscious extended-stay guests by offering economy-priced apartment-style lodging featuring amenities commonly associated with mid- and higher-level hospitality brands. \"We are thrilled to launch Uptown Suites as we deepen and expand our commitment to provide an extended-stay experience for our guests that has all the comforts of home,\" said Jonathan Pertchik, InTown Suites Chief Executive Officer. \"Demand for value-oriented extended-stay lodging continues to rise and guests are increasingly seeking a hospitality experience that is pedestrian-friendly and walkable, with high-quality amenities and warm customer service. Uptown Suites aims to transform the economy extended-stay experience for our guests.\" Uptown Suites properties will feature upscale amenities for guests on an economy budget, including lobbies furnished with curved televisions and large fireplaces, full kitchens with quartz countertops, electric vehicle charging stations, and apartment-like studio suites with high-speed wireless Internet connections, high-definition smart televisions and Keurig coffee machines. The first Uptown Suites location has opened in Concord, N.C., and the company anticipates that future properties will primarily be newly built facilities that are walkable to dining, retail and entertainment opportunities for guests. Uptown Suites locations will be selected for their proximity to great cities or in central locations in smaller markets, and expansion will be concentrated in regions with strong job growth and forecast population growth. More than 10 Uptown Suites properties are slated to open by 2019, including properties in Colorado, Florida, Tennessee, Texas and Virginia, among other states.

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Putting the Front Desk in the Hotel Guest's Pocket | nytimes.comWhen Lenette and Charlie Frye arrived recently at the Four Seasons in Orlando, Fla., for a two-night stay, they spotted an iPad loaded with the hotel's app that they could use to order food, call for their car or read about activities in the hotel. You do it all yourself, said Ms. Frye, 30, who manages a student living community in Gainesville, Fla. She and Mr. Frye, 35, a consultant for the University of Florida and former professional football player, travel frequently and liked the convenience of not having to pick up the phone.

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PolyU Study Finds Package Tours Limit Tourist Satisfaction

Package tours can result in low tourist satisfaction even though they are economically advantageous, according to a recently published study done by Assistant Professor Markus Schuckert, Professor Haiyan Song and Dean Kaye Chon of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) and a co-researcher. The researchers explain that dissatisfaction with package tours arises from the information asymmetry between tour operators and customers in emerging markets. Focusing on mainland Chinese outbound tours to Hong Kong, the study shows that this asymmetry is reduced once customers become more experienced, at which point they turn to independent travel and other types of tours.

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Data Quality and Cleanliness the Biggest Challenge Reported by Travel Tech Professionals

EyeforTravel's new State of Data and Analytics in Travel Report 2017 has identified data quality and cleanliness as the biggest challenge facing the more than 450 travel data professionals surveyed for the report.

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Hilton Opens Its 100th Hotel In Greater China

Hilton (NYSE: HLT) today announced the opening of Hilton Quanzhou Riverside, Hilton's 100thhotel in Greater China. Hilton Quanzhou Riverside is also the first Hilton Hotels & Resorts property in Fujian and the brand's 40th in Greater China. The 25-story, 296-room riverfront hotel is located in the heart of Quanzhou, Fujian Province's largest metropolitan area and an important economic center in southeastern China that continues to support the corporate, MICE and leisure travel segments.

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Jurys Inn Launches Bright Idea For Guests

For entrepreneurs, business travellers, creatives or those who get their inspiration atmidnight forgetting those nocturnal brainwaves by morning can be a gripe. To ensure guests never forget a late-night moment of genius again, Jurys Inn is trialling a range of 'creativity cushions' at selected hotels across the UK.

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Wyndham Celebrates 200 Hotels in Latin America and the Caribbean

Hotel giant Wyndham Hotel Group's rapidly mounting global presence hit a major milestone today, catapulting its presence in Latin America and the Caribbean to 200 hotels thanks to the highly anticipated openings of South America's first Wyndham Grand locations. The momentous achievement comes less than five years after Wyndham Hotel Group welcomed its 100th hotel in the region. Now, with the debut of its upper-upscale Wyndham Grand brand in Asuncin, Paraguay, and Montevideo, Uruguay, 10 of the company's 18 brands operate in 11 countries across the continent. Situated in the centers of these two capital cities, the newly constructed Esplendor Asuncin A Wyndham Grand Hotel and Esplendor Montevideo A Wyndham Grand Hotel offer business and leisure travelers the signature Wyndham Grand experience, where local culture and style permeate each hotel, and unpretentious and approachable atmospheres allow guests to enjoy the grand things in life like pristine guest rooms, relaxing spas, one-of-a-kind dining experiences, and more. \"Wyndham Hotel Group has made massive strides in Latin America over the last five years, establishing our diverse brands in key markets and meeting the needs of a growing traveler base seeking globally-recognized, quality hotel brands,\" said Paulo Pena, Wyndham Hotel Group's president and managing director, Latin America and the Caribbean. \"It's only fitting we commemorate our 200th hotel in this growing region by introducing one of our most aspirational brands to South America. At our newest Wyndham Grands, travelers exploring Asuncin and Montevideo will find accessible, yet distinctly luxurious, accommodations and unmatched respites in the hearts of these dynamic cities.\" The Wyndham Grand portfolio is exploding around the world with brand flags flying in sought-after destinations like Athens, Phuket, Shanghai, Istanbul, Chicago, and Clearwater Beach, Fla. The brand also plans to add stunning, five-star new-construction resorts in Barbados, Belize, and Nevis over the next two years. Esplendor Asuncin A Wyndham Grand HotelThe strikingly modern, 16-story hotel is conveniently positioned in Asuncin's vibrant corporate center within walking distance of top businesses, art galleries, shopping, and restaurants. Guests at Esplendor Asuncin A Wyndham Grand Hotel can take in panoramic views of the city's skyline from the rooftop pool, sun terrace, and snack bar. Refreshingly welcoming colors adorn its 206 modern, bright guest rooms and suites, and more than 300 square meters (more than 3,400 square feet) of meeting space can accommodate up to 180 event guests. Additional amenities and services include a fully equipped fitness center, treatment rooms and a sauna at the spa, free Wi-Fi, and complimentary breakfast and locally sourced lunch and dinner dishes at the on-site restaurant. Esplendor Montevideo A Wyndham Grand HotelDesigned by prestigious Uruguayan architect Carlos Ott, this 241-key hotel combines avant-garde design and comfort in Punta Carretas, one of Montevideo's chicest neighborhoods located just steps from the area's best known restaurants, boutiques, and cultural sites. Each guest room boasts modern decor and picturesque views of the city, sea, or Club de Golf del Uruguay, the nearby golf course. Hotel features include a sun-soaked rooftop pool, a state-of-the-art fitness center, a spa complete with a steam room and sauna, complimentary Wi-Fi throughout, on-site bicycle rentals, and a free daily breakfast buffet at the hotel's restaurant. Four meeting rooms span 780 square meters (nearly 8,400 square feet) for a variety of business and social events. These two latest additions to the Wyndham Grand family, both managed by Wyndham Hotel Group, strengthen the company's collection of managed properties which recently grew to more than 100 hotels and resorts around the world with the acquisition of Fen Hotels, a leading management company in Latin America with 25 hotels across Argentina, Peru, Costa Rica, Uruguay, Paraguay, and the U.S.Wyndham Grand hotels and resorts participate in Wyndham Rewards, the simple-to-use, revolutionary loyalty program from Wyndham Hotel Group. Named the number one hotel rewards program by U.S. News & World Report and the most generous hotel rewards program by IdeaWorks, it offers members a generous points earning structure along with a flat, free-night redemption rate in more than 70 countries across the world the first of its kind for a major hotel rewards program. To learn more or to join for free, guests should visit www.wyndhamrewards.com.

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Kube Systems Creates Frictionless Shopping Experience for Hoteliers with New Website

Giving guests a frictionless experience is top of mind for hoteliers today. Kube Systems, the designer and manufacturer of multi-device charging solutions with portability, streaming audio playback and time keeping, is ensuring a frictionless online shopping experience for hoteliers with the redesign of its website www.KubeSystems.com. With demand for mobile device charging solutions growing daily, Kube Systems redesigned its site to offer quick and easy access to essential information, features and benefits.

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Spiritual Tourism In France On The Rise | tourism-review.com

Whether tourists or pilgrims, more than 51 million people visit religious sites every year in France according to Atout France. Formerly practiced by pilgrims alone, spiritual tourism today attracts an increasingly large and international audience. Spiritual tourism in France is unceasingly bringing new visitors to the country. Each year, more than 15 million visitors come to explore one of the seventeen shrine cities in France and the trend is on the rise.

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Portuguese Hotels Off-season Tourism Is Reaching New Highs | tourism-review.com

Off-season tourism in Portugal reports positive numbers two million guests stayed in local hotels in January and February, which is an increase of 11% over the same months last year. The Minister of Economy regards the main impact of the growth on the employment rate. Usually, the first two months of the year are low-demand months. But the boom that is taking place in Portuguese tourism has already reached the off-season.

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HMH - Hospitality Management Holding Launches Bahi Hotels & Resorts' A New Luxury Hotel Brand

HMH Hospitality Management Holding unveiled today at the Arabian Travel Market 'Bahi Hotels & Resorts' a new 5-star hotel brand designed for luxury seekers.

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ADA Conformity: It's more than just lawsuits

You may have heard about the Americans with Disabilities Act (ADA), but do you know how it applies to your digital presence?

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Travel Industry Struggling with Attribution

Attribution continues to be an issue for the travel and tourism industry as travellers hop across devices and sites during their journey according to EyeforTravel's State of Data and Analytics in Travel Report 2017. Of the marketing professionals surveyed, 54.3% reporting that they could either track users to a limited degree (24.5%), just on their own domains (16%) or not at all (13.8%).

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Easter has brought fresh wave of local tourism to Kenyan coast

Kenya's idyllic coastline has seen tourism numbers swell over the Easter weekend, mainly thanks to local visitors taking advantage of the ongoing school holidays. The East African country's coast beckons tourists not only from Kenya, but also from neighbouring countries such as Uganda, Tanzania, Rwanda and Burundi and the faraway shores of China and Korea, all flocking to Kenya's pristine white beaches and the crystal blue waters of the Indian Ocean. Kenya benefits from 536 km of beautiful coastline and has long been a desirable destination for those charmed by age-old tales of traders and sailors arriving to the continent.

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Mantra Group Partners With Globally-celebrated Sudirman Cup

Mantra Group has partnered with the Badminton World Federation (BWF) to become the Official Accommodation Partner for the 2017 Total BWF Sudirman Cup, the world mixed badminton team championships, held on the Gold Coast from 21 to 28 May, 2017.

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The six markets of the GCC contribute more than a third of Hilton's pipeline rooms across the Europe Middle East Africa where the company is active in over 60 countries

Hilton CEO Chris Nassetta will be heading to the Arabian Hotel International Conference in Dubai this year, underlining the importance of the region to his company's ambitious expansion plans. Following another year of landmark growth under the leadership of Carlos Khneisser, Hilton has over 21,000 rooms in its pipeline across the Gulf more than 16,000 of which are already under construction and scheduled to open before 2020. The six markets of the GCC contribute more than a third of Hilton's pipeline rooms across the Europe Middle East Africa where the company is active in over 60 countries. Carlos Khneisser, vice president, development, Middle East, North Africa & Turkey, Hilton said: \"Our active pipeline of 16,000 rooms under construction in the GCC is more than double the number of our nearest competitor. The deals we are signing are not just there on paper, they are quickly progressing through design and construction. The value we drive for our owners facilitates the speed of this growth as owners want to come back for more. 60% of the hotels in our pipeline are being developed together with existing Hilton owners and our team look forward to progressing further projects next week during AHIC.\" Hilton has the largest active pipeline in the GCC both in terms of the number of rooms and properties in construction. Saudi Arabia is the market undergoing most extensive growth with the 7,900 rooms Hilton is developing there set to near triple the company's presence in the market. Saudi Arabia, the UAE, Kuwait and Oman all count Hilton as the hotel company with largest number of rooms under construction.

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Sick of people? This is the hotel for you | telegraph.co.uk

Set 34 miles off the coast of North Carolina at the southernmost edge of an area known as the Graveyard of the Atlantic, guests at the remote 85ft-high Frying Pan Tower enjoy panoramic views of the ocean from the hotel's 80ft by 80ft helipad.

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The nose knows: Hotel scents are no accident | bostonglobe.com

The next time you enter a hotel and are greeted with a whiff of something unfamiliar fresh, addictive, or delicious know that it's likely intentional. It's not there to mask something less savory. Or to lure guests into a gift shop where it can be purchased as an 8 oz. poured candle. (Though that may also occur.) Instead, the scent is said to be there to evoke a feeling, awaken the senses, and to, above all else, create the impression that staying in this particular hotel is an experience like no other.

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IHG Announces Opening Of First Holiday Inn Hotel Featuring Brand's New H4 Design

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces the opening of the new-build 153-room Holiday Inn Hotel & Suites Bellingham hotel in Bellingham, Washington. The hotel, which is located steps away from Bellingham International Airport, is the first Holiday Inn property to open featuring the brand's new H4 design, which was developed in collaboration with Holiday Inn hotel owners and frequent guests to meet the changing needs of modern leisure and business travelers.

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California's hotel industry grows in key cities

The most populated state in the U.S. continues to see growth in the hotel industry in two key areas, the San Francisco Bay Area and the metropolis of Los Angeles. With 15 new hotels currently in progress, California's hotel market is set to expand over the course of this year and next. Following on from the announcement of new partnerships in the Silicon Valley by Kimpton Hotels and Restaurants and a recent opening by Pendry Hotels in San Diego, both as reported by TOPHOTELNEWS, southern and northern California look set to maintain this pace of development.

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Content Syndication Improves a Website's Conversion Rates | onblastblog.com

Designing and building a website is hard work. But, making a success out of it is even a bigger challenge. We're talking here of how you can market the site effectively and boost conversion rates. Getting visitors to respond to a call of action when they are on your site is the main goal. These actions can be a purchase, signing-up for a newsletter, participating in surveys or contest or downloading apps.

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Boutique hotels advancement

One of the main trends in tourist and hotel business is the idea of unique and inspiring holiday experience that largely depends on the hotel and its location. More and more tourists choose small luxury hotels with sophisticated history, original design, exceptional room decoration and unmatched service. These are known as boutique hotels.

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EHL and SWISS sign partnership agreement

Ecole hoteliere de Lausanne (EHL) and Swiss International Air Lines are delighted to announce a new partnership.

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104 Facts You Don't Know About Mobile Marketing [Infographic]

Mobile marketing currently represents one of the newest forms of digital marketing present on the market. For those who do not know, it provides customers with personalised information, promoting services, goods and ideas. The technique has been regarded as any marketing activity that is conducted through a network that mobile users are constantly connected to.

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Facebook Has a Monopoly Amongst Travel Marketers

Facebook is peerless amongst travel marketers according to a new industry-wide survey from EyeforTravel. The State of Data and Analytics in Travel Report 2017 found that 61.6% think Facebook is the best performing social media network, leaving Instagram also a Facebook company a distant second at 15.8% of respondents.

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Asia Connect - Staying nimble in the age of the empowered consumer What the travel and hospitality industry must do

When one wrong move drags a company's reputation through the mud, it can either act quickly to repair its image and renew itself, or succumb to more brand-bashing and other damaging consequences. How well organisations navigate in the age of the empowered and often impatient - consumer, will determine how successful it is.

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Listen Up! W Hotels Worldwide Unveils First W Sound Suite in North America

W Hotels Worldwide, part of Marriott International (NASDAQ: MAR), in partnership with Coca-Cola, today unveiled the first W Sound Suite to launch in North America at W Seattle. The private music studio, writer's room and lounge offers a retreat for musicians and producers to write and record tracks while on the road. Hotel guests are also able to get in on the fun by booking the studio to live out their rockstar dreams.

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Guestline partners with RateGain to deliver superior pricing and revenue optimization technology

Guestline are pleased to have selected RateGain, a leading provider of cloud-based innovative channel management and revenue optimisation solutions for the travel and hospitality industry, as a new strategic partner. As a result, users of Guestline's Rezlynx PMS will be able to access a channel management service that provides them with additional onward connections to a number of channels.

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Associated Luxury Hotels International (ALHI) Expands Global Portfolio with Addition of 45 Hotels & Resorts

Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the Meetings & Incentive marketplace, has significantly expanded its global portfolio with theaddition of 45 independent luxury-level meeting & incentive-focused hotels and resorts located outside of North America. The new members were hand-selected from the membership of ALHI's sister company Worldhotels. Each hotel fits the ALHI quality requirements and specializes in hosting meetings, conventions and/or incentive programs, and are located in an attractive destination for meetings and incentive travel. The announcement of ALHI's newest member hotels and resorts was made by Associated Luxury Hotels' President and CEO Josh Lesnick.

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Travel Industry Investment into Data and Analytics to Rise Substantially in 2017

Travel is awash with data and companies are loosening their purse strings to get to the insight this provides, according to EyeforTravel's new industry-wide State of Data and Analytics in Travel Report 2017. Amongst respondents, who came from all verticals in the industry, 74.5% report that they expect budget increases in 2017. Amongst the remained

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Zaplox Accelerates Global Expansion with Appointment of Emma Dupont as Sales Director, North America

Zaplox AB (Zaplox), a market innovator of advanced mobile key solutions for the hospitality industry, today announces the appointment of Emma Dupont as Sales Director, North America. With this appointment, Zaplox takes another step in implementing its ambitious growth plans for the U.S. market. Emma Dupont is set to join the Zaplox team, as of May 1, 2017.

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3 Reasons to Launch a Content Marketing Strategy

Content marketing is now a massive aspect of targeting the right audience online and engaging them. Upwards of 85% of all marketers now use this approach, which involves creating and sharing informative blog post, videos, infographics and other content.

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Louvre Hotels announces the re-launch of the Golden Tulip brand to meet the needs of next-generation travelers

Louvre Hotels Group (LHG), one of the largest hospitality groups in the world, has announced the re-launch of its Golden Tulip brand, as part of an initiative to roll out new-age hotels that are more lifestyle-oriented and better suited to meet the needs of today's travelers. To support the re-launch of the four-star brand, Louvre Hotels investing in the renovation and rebranding of Golden Tulip hotels including those in the Middle East and North Africa (MENA).

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Dusit Hotels & Resorts becomes first hotel group in Thailand to accept WeChat Pay

Thailand-based, global hospitality group Dusit Hotels & Resorts has signed a partnership agreement with Ksher (WeChat Pay Thailand) and Asset Bright Public Company Limited to accept WeChat Pay at Dusit Hotels and Resorts.

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TrustYou Expands Presence in Southern Africa Through Strategic Alliance With Distribution Partner Rainmaker Digital

The world's largest guest feedback platform, TrustYou, places a higher emphasis on its presence in Southern Africa and introduces digital marketing expert rainmaker Digital as distribution partner. The Namibia-based company is specialized in managing and optimizing the entire digital presence and marketing for hotels, lodges, guesthouses, and tour operators located in Southern Africa. TrustYou's guest feedback platform and all of its features are now seamlessly included into the \"5 Stages of Digital Success\" program that rainmaker digital offers its clients. The partnership between rainmaker and TrustYou will assist hotels to: actively manage their reputation; optimize their digital presence and gain a higher online visibility; increase website traffic through Google to enhancing direct bookings; and ultimately achieve a better occupancy, translating into higher revenue and an improved ADR, RevPar, and EBIT. Hotels can explore the benefits of this partnership at WTM Africa, Booth A24, from April 19 to 21, 2017.

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Red Roof Upscale Economy Offering Fuels Continued Profitable Growth

Actively listening to guests and franchisees and responding quickly to marketplace trends has propelled Red Roof to the top of the economy lodging segment as the company continues to grow profitably and expand into new geographies and markets. Understanding that today's traveler desires enhanced experiences at a value price, Red Roof has perfected the formula, reinventing the economy lodging experience and successfully changing the landscape of the segment with its unique Upscale Economy offering. Fueled by increasing demand for the brand and staying in tune with consumer needs and wants, Red Roof has grown more than 41% over the past three years reaching a total of 504 locations which includes 51 Red Roof PLUS+ properties in the U.S. More than a dozen additional PLUS+ properties are planned by the end of 2017. With a widened domestic network and a strong development pipeline to expand its global footprint, Red Roof is well positioned to become one of the most globally recognized lodging brands.

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Does the Guest of the Future want High Tech or High Touch?

By 2030, multiple changes will occur and will influence the hospitality industry due to globalisation, one of them being a shift of market power. In the fourth thesis of the Lausanne Report, EHL - in cooperation with hospitality experts - discuss this trend that will disrupt the industry depending on the economic stages of a market and its geographical position.

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Lodging Interactive Launches Social Influencer Marketing Services for Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its Social Voices Influencer Marketing Services for the hospitality industry. Social Voices provides hotels with the ability to leverage the social influence of others to drive brand awareness and new revenue opportunities for their properties.

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HFTP's Entrepreneur 20X Returns at HITEC Toronto with More Opportunities to Participate

Hospitality Financial and Technology Professionals (HFTP), producer of the Hospitality Industry Technology Exposition and Conference (HITEC), will host its second Entrepreneur 20X (E20X) of 2017 on Monday, June 26 from 1:00 to 4:00 p.m. at HITEC Toronto, the world's largest hospitality technology event. HFTP is currently accepting applications for participants, judges and mentors for E20X Toronto. Startups interested in competing in the hospitality technology innovation competition, and industry professionals who would like to serve as a judge or mentor, must apply by April 24 on the event website. Returning pitching applicants are welcome to come back and participate as long as they are considered Series A or a startup. All chosen startups, judges and mentors will be contacted by May 1, 2017.

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Marriott expands new and classic brands across the globe

The folks at Marriott can't seem to keep still for long. In April alone they have announced the opening of their first Marriott International Hotel in Kenya, and also the first of its newest millennial-focused brand Moxy Hotels in Vienna, Austria, which follows the opening of another Moxy hotel in London in March, the first in the city.

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AHLEI Debuts Tourism Version of Guest Service Gold Training for Oregon

The American Hotel & Lodging Educational Institute (AHLEI) has customized its Guest Service Gold training program with a tourism focus, featuring real-life stories from Oregon tourism organizations. The project is a collaboration between AHLEI and the Oregon Restaurant & Lodging Association Education Foundation (ORLAEF), with the sponsorship of Travel Oregon.

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Guest Experience Management: New Definitive Resource Helps Hoteliers Maximize Success

Chicago, Illinois - Starfleet Research, the leading provider of best practices IT research and recommendations for the hospitality industry, has announced the release of The 2017 Smart Decision Guide to Hotel Guest Experience Management. It is currently available for complimentary access.

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Angie Hospitality Brings Voice-Based Guestroom Technology to Forefront of Industry as Winner of HTNG's 2017 TechOvation Award

Angie Hospitality, the creator of Angie, a revolutionary voice-based hotel guestroom technology solution, is excited to announce that it has been awarded the 2017 TechOvation Award by HTNG during HT-NEXT in Orlando, Florida. A revolutionary technology platform designed to take the hotel guest experience to the next level, while enhancing operational efficiency and revenue, Angie was officially launched during the TechOvation semi-finalist round at HT-NEXT and will soon be servicing guest needs in properties around the globe. Angie Hospitality's launch of its voice-activated virtual guestroom assistant and amenity control device raises the bar for available technological solutions, as hoteliers look to implement more advanced solutions that meet and exceed the ever-increasing guest demand for technology and convenience.

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Moxy Hotels Named 2016 Up-and-Coming Hotelier by Boutique Design

Moxy Hotels, Marriott International's bold new experiential brand, has been named by Boutique Design as an up-and-coming hotelier for 2016. This marks the third year for the prestigious award, which in the past has recognized companies that are becoming major influencers in the hotel industry. Previous honorees included Ace Hotels, Generator and Room Mate. Moxy Hotels was presented with the award at BDwest in Los Angeles, on April 5 and 6, 2017.

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Hilton Showcases Year of Record-Setting Growth and Innovation in 2016 Annual Report

Hilton (NYSE: HLT) today launched its 2016 Annual Report, highlighting a year of record growth and innovation for the global hospitality leader. The integrated report demonstrates the tremendous progress the company has made towards its mission to be the most hospitable company in the world by showcasing Hilton's new simplified, capital-efficient business model, as well as the company's Travel with Purpose corporate responsibility program.

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HeBS Digital Honored with Four Internet Advertising Competition (IAC) Awards, Including Best Hotel & Lodging Website

HeBS Digital is the recipient of four Internet Advertising Competition Awards (IAC) including one for Best Hotel & Lodging Website for The Maven Hotel at Dairy Block in Denver, Colorado.

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The potential of mountain tourism: focus of UNWTO Conference in Georgia

The potential of mountain tourism to foster economic development, as well as to raise awareness on environmental protection, was the major topic addressed at the 3rd World Tourism Organization (UNWTO) Euro-Asian Mountain Resorts Conference. The event was held in Tbilisi, Georgia on 4-7 April, under the patronage of the Ministries of Tourism and of Economy and Sustainable Development of Georgia.

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Guestline and GuestRevu collaborate to drive online reviews for hospitality industry

Guestline's collaboration with GuestRevu provides the industry with automated guest feedback and online reputation management, directly connected to the PMS. 93% of travellers say online reviews have an impact on their booking decisions, which makes this a particularly attractive proposition for hotels, serviced apartments, pubs and hostels looking to further improve their guest pre- and post-stay experience.

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Carlson Rezidor Hotel Group Shares Insights About Operating in Africa

For the global hospitality industry, Africa has long been a continent of equal parts risk and potential. The same qualities that have made Africa so enticing to hotel owners and operatorsits natural beauty, the untapped market, a lower cost of property relative to many other marketsare some of the same that have presented challenges.

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RLHC to Showcase Family of Brands at 2017 AAHOA Convention

Attendees of the 2017 AAHOA Convention will be seeing a lot of RLHC (Red Lion Hotels Corporation) (NYSE:RLH) this week in San Antonio, Texas. From speaking engagements to a replica of a Hotel RL Living Stage to the presentation by the company of a new award, RLHC will have a significant presence.

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Stay in a glass box with a 360a view of new Zealand - Eco-sensitive PurePods afford cell-free close-ups with nature

Providing unobstructed views from every direction, New Zealand's PurePods are free-standing glass accommodations designed for up-close and uninterrupted encounters with nature. Set in an open clearing on private farm land, the four PurePods provide a singular boutique hotel experience, a one-room home that offers comfort, luxury and dramatic vistas without neighbors. Due to their setting and location, ccomplete privacy is ensured. The PurePod stay is part of a New Zealand itinerary arranged by New Zealand travel experts New Zealand In Depth.

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Leading Tech Media Recognize Marriott International's Innovative Win the Stay Strategy With the Digital 50 Award

Marriott International received the coveted Digital 50 Award from IDG Enterprisethe leading enterprise technology media company composed of CIO, Computerworld, CSO, InfoWorld, ITworld and Network World. The Digital EDGE 50 award honored Marriott's \"Win the Stay\" digital strategy, which is enabling the company to connect with next gen travelers on digital and mobile platforms throughout their travel journey.

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Hyatt Centric on a roll in 2017 and beyond

Hyatt's lifestyle brand Hyatt Centric is booming. Only two years old, the nascent boutique hotel chain has become immensely popular, and in February Hyatt announced its intention to expand its properties by almost double by 2019. Steve Haggerty, global head of capital strategy and franchising, says, \"Since its launch in 2015, the Hyatt Centric brand has proven to be one of our fastest-growing lifestyle brands. Our aggressive expansion plans for the brand were born out of a need to increase our brand presence where our guests travel most, and the hotels in the Hyatt Centric brand pipeline will allow us to meet that need and further connect with millennial-minded guests in the upper-upscale lifestyle segment.\"

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Hyatt And Sonifi To Deliver A Personalized In-room Streaming Experience Powered By Google Chromecast To Travelers Around The Globe

Hyatt has selected SONIFI Solutions, Inc. as its preferred provider for delivering a personalized in-room streaming solution to hotel guests. SONIFI's patent-pending STAYCAST solution, powered by Google Chromecast, has been seamlessly integrated with the World of Hyatt mobile app.

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Choice Hotels Growth Fueled by Conversions in its Core Segments

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today its conversion-focused brands Quality, Clarion, Econo Lodge and Rodeway are supporting the company's robust overall growth, with more than 1,500 locations opened over the last five years. In total, Choice's domestic pipeline of hotels, including those converting into the system, under construction or approved for development, increased 19 percent in 2016. The company's continued success is strengthened by RevPAR gains and the ongoing focus on delivering value to franchisee owner-operators.

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Record Number Of Foreign Tourists Thanks To Brazilian Olympics | tourism-review.com

South American visitors accounted for the largest share of foreign tourists who visited Brazil in 2016. This conclusion was presented by the Statistical Yearbook of the Ministry of Tourism. According to the survey, 6.6 million visitors came to Brazil from abroad in 2016, which is a historical record, representing a growth of 4.3% compared to 2015. Out of them, 3.7 million flew from the neighbouring countries. The spotlight goes to Argentina, the source market for 2.3 million visitors, a growth of 10% compared to 2015. In 2016, Brazil hosted the Olympic and Paralympic games, which was the main reason for the record data. As to the source markets of visitors, the South American continent accounted for 56.7% of them, followed by Europe (24.4% of visitors), and North America (11.2% of visitors).

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Expedia wants you to virtually step into your hotel room before you book | mashable.com

It's hard picturing how a hotel room could feel just based on pictures alone, but Expedia's got a futuristic solution for you. The travel giant is working on offering virtual reality versions of its listings, as more people have access to VR gear at home.

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Fourth Annual Phocuswright Europe Begins Next Month

Phocuswright, the travel industry research authority, begins the fourth annual Phocuswright Europe this May. The two-day conference will be held 16 18 May 2017, and kicks off with an opening-night reception on 16 May.

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A Pair of Midtown New York City Boutiques Upgrade Their Operations

New York, NY -- The Gregory Hotel and The Renwick Hotel - a pair of historic boutique hotels in Midtown Manhattan - are using ALICE's operations technology and guest engagement platform to improve staff coordination and provide convenient communications options to guests.

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A Model Guest: W Hotels Worldwide Names Joan Smalls First Global Fashion Innovator

International cover girl. Campaign face. Television Host. Philanthropist. Now Joan Smalls can add executive to her resume. W Hotels Worldwide today officially announced the appointment of Joan Smalls as the iconic lifestyle brand's first ever Global Fashion Innovator, a newly created position in which the supermodel will help create, shape and innovate W's global fashion platform around the world. From special appearances and one-of-a-kind collaborations to exclusive in-room and digital content, Smalls will add her signature style and discerning taste to the W Hotel guest experience.

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Study: Brand personality of Airbnb: application of user involvement and gender differences

In this study we utilized the concept of brand personality to determine how travelers perceived Airbnb as a lodging brand and investigated the effect of involvement level (low versus high) on view of brand personality. As a viable segmentation variable, this study also utilized the interaction effect to examine how gender affects consumers' involvement level. Significant differences were observed between travelers with high and low involvement in terms of the dimensions of sincerity, excitement, competence, and ruggedness. In addition, we found the interaction effect to be significant, indicating that level of involvement is higher in female travelers than in male travelers. This research will provide meaningful marketing insights for target marketing and positioning based on consumer involvement and gender within the context of Airbnb.

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Castle Resorts & Hotels Launches New Website Allowing Travelers To Book By Individual Unit Or Category

Castle Resorts & Hotels, one of Hawaii's largest hotel and resort management companies, has launched a new website, featuring an upgraded design, innovative booking engine, and enhanced portals for owners and guests. One of the site's most unique features is the ability to book rooms by individual unit or by category.

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Can Hotel Software Be As Easy to Manage as Your Smartphone?

If I want to manage my money, I can download the Mint app. If I want to manage my image, I'll pop open my Linked In app. If I want to manage groceries, menus, and food budgets, I can download an app for that, and then I can use a different app to have everything I need delivered to my door. I can use my Uber app to get transportation to an event downtown. And I can use any number of messaging apps to coordinate with my house cleaning service, my lawn people, the guy who paints the house, my friends and colleagues There's an app for medical records and one for finding the best gas prices. I can order booksand anything else I needon Amazon's app. I can adjust the lights and heating in my apartment. Looking for a date? There are a million apps for that. Syncing up calendars with a friend or partner? There's that, too.

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PH&R Enhances iPrefer Hotel Rewards Program With Launch Of Mobile App And Members-only Rates

In response to consumers' increasing desires to manage travel plans directly from their smartphones and make sure they are getting the best deal while doing so Preferred Hotels & Resorts today launched a mobile app and member rate program as major enhancements to its points-based hotel rewards program, iPrefer. In celebration of iPrefer and the pursuit of independent travel, Preferred Hotels & Resorts is gifting 25,000 bonus points to iPrefer members who make a booking within the app by April 21, 2017.

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How Marriott Plans to Recharge Sheraton's Brand

During Marriott International's recent Investor Day event, the company's chief commercial officer, Stephanie Linnartz had an optimistic message for those interested in the brands that make up the company's portfolio: as the new custodian of Starwood's brands, Marriott is confident that its leadership will be able to create better experiences for guests and, ultimately, drive more revenue.

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Avvio VP Named As One of Europe's Top Extraordinary Minds

Rich Tuckwell, VP of Sales and Marketing at Avvio, an industry-leading direct booking platform, was last Wednesday named as one of Europe's Top 20 Extraordinary Minds. Celebrated for his innovation and expertise in sales and marketing, Rich collected his award at the HSMAI conference in Amsterdam and learned that he was nominated by not one but three Avvio experts. After having transformed Avvio last year, grown the team and developed a name for the business in American soil in just under a year, Rich's award is well deserved.

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Hotel ICON selects Cendyn as CRM and loyalty provider

Cendyn, the hospitality software leader, is continuing to broaden its reach in the Asia Pacific region with Hotel ICON, the latest property in Hong Kong to select Cendyn as their CRM and loyalty partner.With its unique and upscale design concept, Hotel ICON prides itself on providing the ultimate experience for every guest. Using Cendyn as their CRM and loyalty provider, Hotel ICON will be able to consolidate their revenue and marketing strategies to complete the guest experience from booking to departure.\"We have been looking for a highly-advanced CRM which can help us integrate our customer retention and revenue management strategy,\" said Mr. Richard Hatter, General Manager of Hotel ICON. \"We are so glad that Cendyn could provide us with a solution to do just that. Furthermore, Cendyn provides us with a platform that can enhance the guest experience prior to and during their stay with us.\"Cendyn's CRM will provide a guest intelligence solution that utilizes data collected from multiple sources to provide a true, single profile of each guest. Using that data, Hotel ICON will be able to communicate to each guest through the channels that work for them and learn more about each guest throughout their travel journey. It will drive guest retention over time and create more loyal, brand advocates from their customer base.\"Hotel ICON is a hotel that pushes the boundaries of innovation within the luxury hotel sector. Understanding and ensuring they meet every guest's needs is at the core of everything Hotel ICON stands for. Cendyn is proud to be Hotel ICON's chosen CRM & Loyalty technology partner,\" said John Seaton, Managing Director, International of Cendyn.\"The Cendyn Marketing Cloud provides a fully integrated platform which harnesses hotel data from across all its systems to create a single version of truth as it relates to their guests' profile data,\" Seaton said. \"This in turn empowers the hotel and its staff to deliver the right message, to the right guest, at the right time and most importantly through the right channel. We are excited to bring the benefits of our unrivalled CRM and loyalty technology platform to Hotel ICON as we continue to grow aggressively throughout Asia Pacific and worldwide.\"Cendyn combines first and third party data sources to deliver dynamically generated, one-to-one marketing across all digital marketing channels: email, web, display, mobile, and social. This in turn allows Hotel ICON to have a better understanding of who their guests are, personalize the experience for every guest, increase guest satisfaction and loyalty and drive revenue.About Hotel ICONUnlike any other, Hotel ICON is an upscale Hong Kong hotel in the heart of Tsim Sha Tsui East. Standing as a testament to Hong Kong's creative energy and vibrant arts scene, Hotel ICON showcases work from the city's celebrated designers and the world's most acclaimed architects. Offering the ultimate in comfort and committed to service excellence, Hotel ICON's 262 stylish guestrooms comprise seductive extras, including complimentary wired and Wi-Fi internet connections, smartphone with unlimited mobile data and an ultra-slim 40\" Ultra High Definition LED TV.Located on level 9, Hotel ICON's Angsana Spa is a tranquil oasis while the harbor-facing outdoor swimming pool and fitness center allow guests to exercise while enjoying views of Hong Kong Island's spectacular skyline.With a maximum capacity of 580 persons, Hotel ICON's grand Silverbox ballroom is the ideal venue for a celebration or theatre-style conference. Hotel ICON houses three restaurants: Above & Beyond, The Market and GREEN, providing guests with exceptional quality of the food and impeccable service. wallpaper* magazine included Hotel ICON in its 2011 list of the world's Best Business Hotels and DestinAsian included the hotel in its Luxe List 2011. The premier hotel has also won in 2 categories including the Top 25 Hotels in Asia in the 2017 TripAdvisor Traveler's Choice Awards.

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Expedia's first innovation lab in Asia will be beach-head for mobile learning - webintravel.com

We sat in one room watching a man have sensors attached to his face two above the eyebrows and a couple on his cheeks. The sensors, using Electromyography (EMG) technology, will tell us when he's frustrated or delighted as he browses the Expedia website for his dream hotel. Turns out he's not as excited about the hotel search process as he is when he was asked to look for his favourite puppy photo the spikes in the signals we saw on the monitor were more extreme during the canine search.

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HeBS Digital's Launches Brains Behind the Beauty Promotion to Help Hoteliers Boost Direct Bookings

NEW YORK, NY  A successful hotel website must incorporate the right balance of excellent design with technology that is built to drive direct hotel bookings. HeBS Digital, the firm that helps hoteliers boost direct bookings, lower distribution costs, and increase the lifetime value of guests, is offering hoteliers five complimentary revenue-driving modules with the purchase of a new responsive website backed by the firm's award-winning smartCMS.

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Hilton Hotels & Resorts Opens New Denver Resort Complete With Championship Golf Course, Spa And Restaurants Second To None

Today, the \"Mile-High\" city opens its doors to Denver's newest hotel, Hilton Denver Inverness. The iconic getaway, formerly known as the Inverness Hotel & Conference Center, will bring a freshly appointed and technologically sophisticated guest experience to the region while also offering all the benefits and high quality service expected from a Hilton resort. Hilton Denver Inverness is conveniently located minutes south of the Colorado capital and offers travelers and local customers alike a retreat with a championship 18-hole golf course, full-service spa and five award-winning restaurants.

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Best Western Hotels reap the benefits of Guestline's powerful PMS Two- Way interface

Best Western hotels are reaping the benefits of Guestline's Rezlynx cloud hosted property management system, which incorporates the essential functionality of a seamless two-way link to the Best Western CRS.

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Infographic: How to untangle the channel distribution challenges hoteliers face

The current hotel distribution landscape is a complicated tapestry. The large number of interlaced interactions between hoteliers and guests results in an intricate and complex combination of devices, channels and sequences of events that, ultimately, result in booking a hotel room.

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Onslow Beach, Inns of the Corps Lejeune-New River Are Marine Corps Community Services' First Certified Guest Service Properties

Two Marine Corps lodging properties in the Camp Lejeune-New River area of North Carolina have earned the Certified Guest Service Property designation from the American Hotel & Lodging Educational Institute (AHLEI), the first from the Marine Corps branch of the military to do so. Onslow Beach and Inns of the Corps staff members completed AHLEI's Guest Service Gold training and earned the Certified Guest Service

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Switzerland: Do national OTAs make sense? - Horwath HTL

In a world of fierce competition amongst online booking platforms, Horwath HTL Switzerland investigates what value there is for national OTAs within the Swiss market. The report takes into account the perspective of hoteliers and how national OTAs might be beneficial for their business. It reveals that national OTAs have to create additional products and offers to be successful and to differentiate themselves from the international players.

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STR: No hotel performance disruption in London after Westminster attack

There was no evident performance decline for London's hotel industry following the terrorist attack on 22 March, according to preliminary data from STR. When examining daily data from 22-28 March, STR analysts note that London's occupancy levels remained in line with typical March performance patterns. Further, during the days following the event, the market recorded significant year-over-year growth in both occupancy and average daily rate (ADR). Three days after the attack (25 March), the U.K. capital's actual occupancy level was 86.4%, while ADR reached GBP147.32, a 22.6% increase compared with the same day in 2016. The highest occupancy level during the days following the attack was 88.2% (28 March)roughly the same level as the night of the attack.

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Waldorf Astoria Undergoes Historic Redesign

Of all the long-standing names in the global hospitality industry, perhaps none sums up class, luxury and fine travelling as well as Waldorf Astoria, a staple of the vibrant New York City hotel scene.

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Best Western celebrates successes across the board in 2017

Best Western has hit the ground running this year. After a successful 2016, 2017 seems set to be another mammoth year for the Arizona-based hotel company. With expansions into Asia and growth planned across some of the company's sub-brands, the future looks bright for Best Western, according to recent press releases by the group.

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New Milestone CMS Feature Returns $20 for Every $1 Spent

Driving website traffic and encouraging direct bookings is no longer enough. Hotels are leaving money on the table by not pursuing abandoned carts or incomplete reservations. According to a recent survey by SalesCycle*, 81% of consumers abandon their travel booking. The good news is that same survey says that 87% of those consumers would consider returning to complete that reservation.

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What do Wyndham Hotels & Expedia have to say about loyalty in travel?

On April 13, at 9AM Pacific Time, Noah Brodsky, Senior VP - Worldwide Loyalty & Engagement, Wyndham Hotels and Jay Fleugel, Head of Product, Expedia will be joined by Renu Kannu from EyeforTravel for an exclusive webinar that will investigate the changing paradigm of loyalty in travel.

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Thailand's tourism industry in the best of health

Thailand has long attracted tourists, backpackers, business and leisure travelers to its shores, seeking a taste of the exotic in its wonderful food, idyllic beaches on its famous islands and breathtaking landscapes in its jungles and mountains. 2016 was an especially successful year for the Thai tourism industry, with the Kingdom welcoming a record 32.6 million international visitors and generating $71.8 billion USD in revenues, exceeding the initial government targets set at the start of the year. Thailand also continues to focus on improving and expanding the quality its tourism industry, making it a solid place for hotel developers to invest, both now and in the future.Let's take a look at some ongoing projects in Thailand:

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Meet Andaz by Hyatt Hotels Corporation

Meet Andaz, one of Hyatt Hotels Corporation's best up and coming brands. Marketed as stylish and spirited, Andaz is a lifestyle hotel brand, which places its properties in lively urban neighborhoods and leisure destinations. Some of its most famous locales currently include West Hollywood, London's Liverpool Street and New York City. All of the location of the Andaz by Hyatt Hotels Corporation brand have been inspired by the cultural and social life of the locale, each of which is unique in design, amenities and cuisine it offers to guests.

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Holiday Inn Brand Returns To Television With New \"Smiles Ahead\" Campaign

Holiday Inn, an InterContinental Hotels Group (IHG) hotel, today introduces its newest marketing campaign, called Smiles Ahead. The new campaign was developed following rigorous global consumer research and insights work and was created to demonstrate how the Holiday Inn brand delivers the joy of travel to all and is redefining expectations for travelers through an unparalleled service culture and the little, thoughtful touches guests can't help but smile about.

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Sokha Siem Reap Prepares for Grand Opening

Siem Reap Province, 01 March 2017 Sokha Hotels & Resorts, Cambodia's leading hospitality company, today announced that the final hotel building Bayon block with 328 rooms with a restaurant and a lobby lounge within Sokha Siem Reap Resort & Convention Center complex has been completed and ready for grand opening in Q4 2017.

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Leonardo Expands Its Vizlly Digital Marketing Solution to Include SEO Marketing Services

Leonardo Worldwide Corporation, a leading technology company serving the global hospitality industry, today announced the launch of Search Engine Optimization (SEO) Marketing Services for Vizlly, its Digital Marketing Solution for hotels. Leonardo's new SEO Marketing Services work in tandem with the existing Vizlly platform to strengthen a hotel's digital marketing presence and generate more direct bookings.

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Lodging Interactive Launches Educational White Paper Series

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its educational white paper series. The series can be found here: https://lodginginteractive.com/about-us/white-papers/

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ASSA ABLOY Hospitality Captures Prestigious Vendor's Trophy Award for Best Locks Vendor in the Hotel Industry

ASSA ABLOY Hospitality, the global leader in hospitality and hotel security technology, has been awarded the 2016 Vendor's Trophy in the Hotel Industry for Best Locks Vendor. The annual ceremony, sponsored by renowned Brazilian magazine, Revista HOTeIS, recognizes international vendors that show outstanding accomplishments in the supply of products and services in the hotel industry. This award marks ASSA ABLOY Hospitality's second consecutive win in the category, having previously earned the Vendor's Trophy title for Best Locks Vendor in 2015. 

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Sheraton Hotels & Resorts Celebrates 80 Years of Going Beyond

Today, Sheraton Hotels & Resorts, part of Marriott International, Inc. (NASDAQ:MAR), launches its Go Beyond platform in celebration of its 80th anniversary. The multi-faceted campaign includes a new marketing creative, global associate rallies and guest surprise and delights.

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Marriott Rewards Premieres Season One of \"Six Days, Seven Nights,\" the First Original Snapchat Video Series From the Travel Industry

The next generation of travelers are passionate, inquisitive and social, sharing more than 400 million Snaps each day (source) on Snapchat. Starting tomorrow with the launch of \"Six Days, Seven Nights,\" Marriott Rewards, an award-winning loyalty program from Marriott International, Inc., is introducing Snapchat devotees to its broad portfolio of world-class properties and the vast benefits of loyalty. The new, four-part original series \"Six Days, Seven Nights\" was created specifically for the fastest growing social media network.

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Wyndham Rewards Surpasses 50 Million Member Mark

Wyndham Rewards, the award-winning, critically-acclaimed, guest loyalty program of hotel giant Wyndham Hotel Group, today announced it has surpassed 50 million members worldwide, marking a major achievement for the re-imagined program and highlighting the aggressive expansion of its globally recognized brands.

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HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.

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Indonesia's hospitality market booms with over 100 projected openings

Things seem to be going from strength to strength in Indonesia, with TOPHOTELPROJECTS forecasting 112 projects in the pipeline over the coming years. Projects in the region continue to hit a high standard of luxury, with all of the projected opening to have at least 4-stars, in fact 65 of the new developments will have this rating, while the remaining 47 will be ranked as 5-star hotels. Indonesia continues to attract discerning travelers and remains a popular destination for honeymooners and those seeking a truly memorable experience in an exotic location.

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1 Hotels To Debut Meaningful Meetings Program Designed To Promote Productive Sessions In A Creative, Zen And Mindful Way

1 Hotels, the mission-driven luxury lifestyle hotel brand founded by renowned hotelier Barry Sternlicht, announced today that its proprietary Meaningful Meetings program will debut at 1 Hotel Central Park followed by 1 Hotel South Beach and the brand's flagship, 1 Hotel Brooklyn Bridge.

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METRO Accelerator powered by Techstars demonstrates success rate of startups

First class participating in the Accelerator for the hospitality industry is successful with investors: startups have attracted investments of more than USD 52 million Third round of METRO Accelerator with new solutions for the digitisation of the hospitality industry begins on 11 September for a third time Applications now welcome at https://hospitality.metroaccelerator.com Andreas Wuerfel strengthens the Accelerator team as Director Global Innovation Community at METRO Dusseldorf -- The startups participating in the first METRO Accelerator powered by Techstars have had great success with the international investor community through their digital solutions for the hospitality industry. The Accelerator programme's first class has so far managed to raise more than USD 52 million in funding. METRO is now opening the third round of the METRO Accelerator for Hospitality with the well-established cooperation of Techstars, in order to promote digital solutions for the hospitality industry. Startups can now apply on the website https://hospitality.metroaccelerator.com. The programme begins on 11 September in Berlin. With a current investment sum of more than USD 52 million, the 10 startups participating in the opening round of METRO Accelerator by Techstars in 2015/16 have achieved higher average investments than the startups in all programmes of the US partner company Techstars. Ten out of 11 participating startups are now active in the market and thus mirror the 90% success rate of Techstars startups. We are thrilled about the success stories the participating startups have been showing in such a short period of time,\" says Olaf Koch, Chairman of the Management Board of METRO AG. However, it is most important that we contribute to making our customers, entrepreneurs from the restaurant and hotel sectors, more successful in a sustainable way. The digital tools of METRO Accelerator help our customers in scaling their productivity and services and thus, growing even more competitively in a digital world.\" Success of startups through investments and partnershipsAmong the latest success stories are companies such as Flowtify: the provider of paperless quality management in the hospitality and food industry, won High-Tech Grunderfonds (HTGF) as an investor a few months ago. In exchange for a stake of 15 percent, HTGF invested 600,000 in the Cologne-based company. Participants in the second Accelerator programme in autumn/winter 2016 have also been able to claim some remarkable success already: Frag Paul, a digital staffing assistant for restaurant operators, has been cooperating with METRO Cash & Carry Germany. \"With METRO Accelerator powered by Techstars, we are offering exactly what many startups are lacking in order to get started: insights and contacts relating to the hospitality industry. The companies get the opportunity to expand one's own knowledge and client base through pilot projects,\" explains Andreas Wuerfel, Director Global Innovation Community at METRO. \"It is precisely this mix that leads to good growth results for the participating startups.\" Wuerfel, himself a renowned expert on collaborations between major companies and startups, is strengthening the METRO Accelerator team. \"The close cooperation between Techstars as a leading startup network and METRO as one of the world's leading wholesalers has proven that there is a highly attractive market for digital solutions in restaurants and hotels for investors as well as operators. We still have a long way to go before we exhaust this potential,\" says Jens Lapinski, Managing Director Techstars of METRO Accelerator. The third round of the Accelerator will push the boundaries here in every respect we are now in a position to fully exploit the sales capacities for digital products that METRO has built up. This gives young companies significantly improved market access, and therefore a competitive advantage.\" Startups receive mentoring, market access and financial supportMETRO Accelerator for Hospitality powered by Techstars starts on 11 September 2017 in Berlin. After three months working with more than 100 international mentors, the startups will present their company to investors, leading industry representatives and members of the public at the so-called Demo Day in December 2017. The programme offers participants the following opportunities: 10 selected teams receive an investment offer of up to 120,000 each Access to top management and the expert networks of METRO and Techstars Mentor advice from METRO and Techstars as well as other leading industry representatives, investors and entrepreneurs Free use of co-working workspaces in the heart of Berlin Membership in the international alumni network of the Techstars and METRO Accelerator. Interested companies and start-up teams from all over the world can now submit their online applications to METRO Accelerator for Hospitality powered by Techstars Retail until 18 June 2017. Further information is available at: www.metroaccelerator.com

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H-2b Workforce Coalition Lauds Introduction Of Bipartisan Senate Bill To Reform H-2b Visa Program, Provide Certainty For Business Success

The H-2B Workforce Coalition, an alliance of more than 40 various industry associations focused on protecting American workers by ensuring American small and seasonal employers have access to legal short-term temporary employees during peak business periods, issued the following statement supporting S. 792the Save our Small and Seasonal Businesses Act. The legislation was introduced by Senators Thom Tillis (R-NC), Angus King (I-ME), Susan Collins (R-ME), John Thune (R-SD), Mike Rounds (R-SD), Roy Blunt (R-MO), John Cornyn (R-TX), Lisa Murkowski (R-AK), and Mark Warner (D-VA), and is designed to help seasonal employers better navigate the H-2B temporary non-agricultural visa program and increase certainty for small businesses by allowing seasonal employers to better prepare for fluctuations in demand.

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First robot butler in a New York state hotel has unique focus on bringing wellness amenities to guests of The Westin Buffalo

Delaware North today formally introduced the Relay robot butler that is serving guests at The Westin Buffalo, the global hospitality and food service provider's new 116-room luxury lifestyle hotel at its headquarters building in downtown Buffalo, N.Y.

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4th International Wellness, Spa and Travel Monitor 2017

This is the industry benchmark report indicating the key directions the market goes as industry players see that. Reading the report you will see how various markets, namely German, Spanish or Russian speaking markets differ in terms of: important market segments, growth areas for service providers, growth areas for services and treatments, average spend/guest, market growth % over 2012 and 2014

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Marriott Rewards Premieres Season One of Six Days, Seven Nights, the First Original Snapchat Video Series From the Travel Industry

The next generation of travelers are passionate, inquisitive and social, sharing more than 400 million Snaps each day (source) on Snapchat. Starting tomorrow with the launch of \"Six Days, Seven Nights,\" Marriott Rewards, an award-winning loyalty program from Marriott International, Inc., is introducing Snapchat devotees to its broad portfolio of world-class properties and the vast benefits of loyalty. The new, four-part original series \"Six Days, Seven Nights\" was created specifically for the fastest growing social media network.

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Hampton by Hilton Swings into Spring with Growth in Popular Leisure Travel Destinations

Hampton by Hilton debuts 16 properties to its growing portfolio just in time for peak spring travel season. The new hotels, including Hampton Inn & Suites by Hilton Miami Midtown, Hampton Inn by Hilton Plant City and Hampton Inn by Hilton Crestview South I-10 in Florida, and Hampton Inn & Suites by Hilton Tempe/Phoenix Airport in Arizona, offer high-quality accommodations in top travel destinations known for pleasant weather and leisure attractions with family appeal.

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IDeaS executive to chair HSMAI Region Europe's Revenue Management Advisory Board

HSMAI Region Europe and IDeaS are proud to announce that Paul van Meerendonk, IDeaS' Director of Advisory Services, is now the new chairman of the Revenue Management Advisory Board at one of the most important associations within the hospitality industry, HSMAI Region Europe. The announcement was made at the HSMAI Revenue Optimization Conference in Amsterdam on Wednesday 29 March. A second generation industry veteran his father worked in hotels sales and general management Paul brings nearly 20 years of revenue management experience to the position.

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HFTP Announces Team for Hospitality Program for Upcoming GDPR Compliance Deadline

As hospitality companies conducting business in Europe prepare to make operational changes to conform with the EU General Data Protection Regulation (GDPR), Hospitality Financial and Technology Professional (HFTP) has put together a team of experts to prepare supporting resources for the industry. Specifically, the association has recruited an advisory council to develop Hospitality Data Protection Officer (DPO) Guidelines along with a Hospitality Data Protection Officer certification program, with a release date of Summer 2017. A key requirement in the GDPR is that companies who handle large stores of sensitive personal information must assign a DPO, and it is estimated that this could open approximately 28,000 positions overall. Impacting both the finance and technology areas and with a required compliance date of May 25, 2018 for the GDPR, HFTP has deemed it critical to develop resources for hospitality technology operations which assist in installing this newly-mandatory position.

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Sheraton to expand their reach by nearly 100 new hotels

Sheraton Hotels and Resorts are set to expand in the coming years by nearly 100 new hotels. One of Marriott's most important and recognised brands, Sheraton already operates over 400 hotels worldwide with a key count approaching 153,000, meaning that this upcoming spate of openings will substantially increase its portfolio. The brand plans to open 93 new hotels which will add an impressive 25,240 new guest suites and rooms to the brands collection. Sheraton prides itself on offering a service of excellence to upscale business travelers and tourists, and can be found in everywhere from the world's most cosmopolitan cities to idyllic beachfronts. This proposed expansion will see their global influence swell, with projects intended to be situated across all of the industry's key markets. Investment by the company seems to be concentrated in the ever-growing Asia Pacific region, with Sheraton choosing to locate 64 hotels and resorts there, giving a total of 17,989 new guest rooms. Africa, Europe and North America average 8 projects each, all seemingly solid markets. The Middle East and Latin America will get 3 and 2 new openings respectively, creating more brand presence in these areas. 28 of these projected openings are set to happen this year alone, and TOPHOTELPROJECTS reports that the more than half of these 93 developments are currently under construction, which bodes well for the future openings of 23 hotels next year, 25 in 2019 and 15 from 2020 onwards. Sheraton's vision for the future of their brand will no doubt continue along the path that has been so successful for them, and nearly a quarter of the proposed hotels and resorts to open over the next few years are already in the planning and pre-planning stages.

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5 Ways Concierge Technology Has Changed How This NYC Concierge Team Does Their Work

By Noah Lemiach, Head Concierge, SIXTY Hotels. 

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First World of Hyatt Promotion Celebrates Members With Double Points for Being You

World of Hyatt, the new global platform from Hyatt, today introduced its first global loyalty program promotion, Double Points for Being You. In addition to the World of Hyatt program benefits and rewards that launched March 1, World of Hyatt members have the opportunity to earn double points April 1 June 30, 2017 on eligible stays worldwide, starting with their second eligible stay during the promotion period.

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Urbanest Darling Square Bolsters Trendy Design and Reputation with Innovative Door Lock Solutions from ASSA ABLOY Hospitality

Urbanest Darling Square (Urbanest), an intelligently designed student accommodation complex located in Sydney, Australia, has enhanced security and convenience by installing ASSA ABLOY Hospitality's Visionline wireless online solution alongside its VingCard Signature RFID door locks, equipped with mobile access compatibility. The locking solutions will work in tandem with ASSA ABLOY Hospitality's mobile app to create convenient mobile access for Urbanest's residents.

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New Edition of AHLEI's Front Office Textbook Shows Impact of Technology on Operations

The American Hotel & Lodging Educational Institute (AHLEI) has published the tenth edition of one of its bestselling textbooks, Managing Front Office Operations, by Michael L. Kasavana, Ph.D. This textbook provides a comprehensive overview of a hotel's front office and the role it plays in creating memorable guest experiences. Readers will learn how the front office interacts with other departments, strategies front desk personnel can use to help keep the hotel profitable, and how e-commerce and social networking affect front office operations.

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International Hotel Management Group (IHMG) to implement Guestline's cloud hosted and mobile hospitality solutions across their hotel brands

IHMG - International Hotel Management Group - has successfully implemented Guestline's award winning cloud hosted hospitality software. This includes the roll out of property management system Rezlynx, alongside Guestline Distribution, PCI & Rezlynx mobile into their portfolio of unique hotels across The Netherlands, Belgium and France.

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Cornell Hospitality Business Plan Competition Highlights Student Entrepreneurs

A concept that delivers shelf-stable vegetables to food-service operations has taken first place in the annualCornell Hospitality Business Plan Competition. Natural Cuts, developed by Vipul Prakash Saran and Harrison Willis, was awarded the competition's $25,000 first prize. Saran is an MPS student at the College of Agriculture and Life Sciences (CALS), and Willis is studying for an MPS in the Baker Program in Real Estate. The competition is held annually during the student-led Hotel Ezra Cornell weekend. This year's final presentations were given on Saturday, March 18.Two other food-service concepts earned second and third place. Bill's, a bar-concept which focuses on customer-driven beer selections, was awarded $7,500 for its second-place finish, while third place (and a $5,000 award) went to Doa Nata, which envisions a food hall that hosts a number of vendors in the style of a Mexican fonda. Bill's proprietors are Will Mangan (MMH '17) and Lydia Xu (MMH '17), and Team Doa Nata is composed of Angela Lindsay (SHA '17), Antonio Miceli (MMH '17), and Natalia Ruiz (MMH '17).Two other teams placed as finalists: CHOMP, a full-service sandwich restaurant tailored for university cities, developed by Ben Guzick (MMH '17), Varun Vesuvala (MMH '17), and Alex Szwyd (MMH '17); and Latitude, a geo-location-based mobile application which reveals a city's hidden gems and connects people with other tourists, which was proposed by Gauri Khanna (SHA '17) and Sonali Tolani (CALS-Dyson '17).This year's sponsors are Greg Dollarhyde'80 (MBA'81), Marriott International, Sandy Solmon (P'15), Elizabeth Shingleton Glomsrud '00 and Barbara Foote Shingleton '75, and The Sun Family: Stanley '00 and his parents Dennis and Betty, together with supporter Karim Abouelnaga '13.Faculty sponsor of the competition is Dr. Susan Fleming, a senior lecturer at the School of Hotel Administration and interim director of the Pillsbury Institute for Hospitality Entrepreneurship, which conducts the competition. \"I view this as a culmination of the Hotel School's entrepreneurial curriculum,\" she said. \"The competition allows students to use all the skills they have learned in the classroom and apply them to an actual business plan and pitch.\"Fleming pointed to the contribution of the Pillsbury Institute's Entrepreneurs in Residence and the SHA faculty for their work with the student teams during the year-long process of developing the business plans, as well as the competition's judges, all of whom provided useful feedback to the teams as they progressed through the rounds of the competition. This year's final judges were Karim Abouelnaga, Greg Dollarhyde, Sandy Solmon, and Warren Leeds '84.Natural Cuts team members Harrison Willis and Vipul Saran appreciated Fleming's assistance and the Pillsbury Institute's support throughout the process. \"Whatever work you've done over the past months, you have ten minutes to summarize that,\" said Saran. \"Dr. Fleming helped with this, and the competition changed my perspective on this process.\" Willis added: \"Entrepreneurship is the greatest undertaking a person can do, and having this institute that is encouraging entrepreneurs is really helpful.\"Several competition participants highlighted the competition as a transformative event. \"We started with the concept of a Mexican restaurant,\" said Doa Nata's Natalia Ruiz. \"But during our development process, we learned of more needs to be filled, and our concept changed radically.\" Added Antonio Miceli: \"In the food halls of Mexico, we saw an opportunity based on giving people a shot at becoming a successful vendor.\"Will Mangan also pointed to changes in the Bill's concept. \"We started out with a beer-cheese-bread concept, and now we have a flavor-forward bar concept that lowers the initial investment and can scale,\" he explained. Lydia Wu credited the contribution of numerous coaches: \"We evolved through several stages as we worked with mentors who helped us change and improve the concept,\" she said.The team aspect of the competition was also important to the students. Chomp's Ben Guzick said: \"The most exciting part of this competition was working with a team that makes your concept better than it could be if you did it on your own.\" Varun Vesuvala added: \"This is the culmination of a year's worth of learning. This is life. This is what Cornell trains and mentors you to do.\"About the Leland C. and Mary M. Pillsbury Institute for Hospitality EntrepreneurshipThe Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship engages leading industry experts and faculty to educate students and provide them with experiential opportunities to learn all aspects of entrepreneurship. To support these critical goals, the Pillsbury Institute offers students, entrepreneurs, and faculty an expanding range of courses, programs, and activities focused on advancing students' entrepreneurship knowledge and mastery.Institute Members: BCV CPG Real Estate Dartcor Management Services Four Seasons Hotels and Resorts HarborStone Hospitality HotelPlanner.com InterContinental Hotels Group Interstate Hotels & Resorts The Leading Hotels of the World Loews Hotels and Resorts Montage Hotels and Resorts Newport Hospitality The Original Agency Phipps & Co. Praxis Summit RoomKnights Seaview Investors Spencer Stuart Sushi Maki Sweet Street Desserts Thayer Lodging, Brookfield Hotel Properties Trillium Services Group Turano Baking Company Valley Forge Fabrics The Venetian Waterford Hotel Group, Inc. Yotel Yui Designs

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PolyU Study Finds Social Media Critical for Overseas DMOs in China

Overseas destination marketing organisations (DMOs) wanting to improve their marketing strategies in China should consider expanding their social media presence, according to Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author. In a recently published study, the researchers highlight the variability in overseas DMOs' use of social media for marketing in what they describe as \"China's unique social media landscape\". The DMOs need to better understand that landscape, they argue, to gain access to its large audiences and the opportunity to build relationships with very many potential consumers.

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METRO Accelerator powered by Techstars demonstrates success rate of startups

Dusseldorf, 28 March 2017 The startups participating in the first METRO Accelerator powered by Techstars have had great success with the international investor community through their digital solutions for the hospitality industry. The Accelerator programme's first class has so far managed to raise more than USD 52 million in funding. METRO is now opening the third round of the METRO Accelerator for Hospitality with the well-established cooperation of Techstars, in order to promote digital solutions for the hospitality industry. Startups can now apply on the website https://hospitality.metroaccelerator.com. The programme begins on 11 September in Berlin.

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The 5 Hotel Experiences Guests are Talking About Most on Social Media

Local Measure, the leading location-based social platform for hotels and the tourism industry, revealed the most posted-about features at hotels, and found that guests are most likely to talk about food and drink; the bar; views from the hotel; the condition of the room itself, and the pool. Here are the top subjects mentioned in social media posts on Facebook, Twitter and Instagram, from guests staying at close to 300 hotels in America, Australia and Asia, followed by the number of times each feature was mentioned:

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hosco Reaches 100'000 Members

This week, hosco welcomed its 100'000th member, a significant milestone for the world's leading hospitality network, which started as a platform for hospitality students to find internships. Co-founders Olivier Bracard and Carl Julien launched the company after realising the need to improve efficiency in matching qualified talents with hospitality employers. Since then, the company has grown into the largest professional network exclusively dedicated to the hospitality industry.

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Meet Avvio at HITEC Amsterdam

Avvio is at HITEC Amsterdam!

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Brand Profile: Kimpton Hotels, IHG

There's a reason that Kimpton Hotels and Restaurants by IHG has risen through the ranks to become the best loved boutique hotels in all of the global hospitality industry. Actually, there are many reasons.

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Guestline appoints HotelREZ as a GDS representation partner

HotelREZ Hotels & Resorts (HotelREZ) and Guestline ink new partnership agreement to provide full service representation to hotels via HotelREZ's own HO chain code on the GDS.

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Shangri-La and Taj Hotels Palaces Resorts Safaris Are First in Industry With \"Warmer Welcomes\"

At an exclusive reception at The Taj Mahal Palace, Mumbai, Acting President of Shangri-La Hotels and Resorts Madhu Rao and Rakesh Sarna, MD and CEO Taj Hotels Palaces Resorts Safaris officially launched \"Warmer Welcomes\" the integration of Shangri-La's Golden Circle and Taj's InnerCircle loyalty programmes across a portfolio of over 200 hotels under the Shangri-La and Taj brands.

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Hotel Staff Technology Introduced at a Hollywood Icon

Hollywood's iconic Hollywood Roosevelt Hotel is using ALICE to optimize staff communication and increase guest satisfaction. The Hollywood Roosevelt, rated number 14 out of 300+ hotels in Los Angeles county, continues to prioritize guest experience, implementing ALICE Staff, ALICE's software module for guest request management in November 2016.

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Holiday Inn Express Brand Helps Guests Be The Readiest With the Launch of its Newest Campaign and the Return of Rob Riggle as Champion of The Readiest

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the launch of the newest Holiday Inn Express brand campaign, Be The Readiest, and its partnership with Jukin Media, a digital entertainment company that specializes in helping the global creative community leverage the world's most compelling UGC videos. The newest iteration of the beloved Stay Smart campaign shows how the Holiday Inn Express brand helps its guests go from ready to the readiest in a series of creative vignettes produced by creative agency of record Ogilvy and Mather where crowdsourced videos demonstrate how people are on the top of their game when they are 'The Readiest'. Additionally, the Holiday Inn Express brand is bringing back Rob Riggle actor, comedian and official Creative Director and Champion of The Readiest for its Be The Readiest campaign spots premiering in May.Holiday Inn Express sought out Jukin Media, which uses proprietary technology and a highly-trained global research staff to discover and clear the world's best viral-style videos, to play an integral role in the campaign. With over 60 million fans across its social channels, the company curates and produces video for social platforms to the tune of 1.5+ billion views per month. Leveraging the power of the internet to find amateur content, Jukin was able to mine its vast video library and comb the broader social web to find remarkably engaging videos that perfectly demonstrate why being ready just doesn't come close to being 'The Readiest'.

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Top Tech Predictions For Hoteliers in 2017

For accommodation providers in 2017, it's no longer enough to rely on the well-trodden paths to acquiring occupancy. You must also become experts in emerging distribution platforms, predict what guests expect when they walk into your lobby, and remain agile enough to navigate the ever-shifting trends to make the right decision, all the while staying committed to providing the best possible experience during a stay. Avvio knows how to get the right mix for your property and provides Europe's best booking engine partnering with many serviced apartments and boutique hotels, including Cheval Residences, Apple Apartments and The Ampersand Hotel to grow direct bookings. Avvio's co-founder and CEO Frank Reeves has compiled his Top Tech Predictions for Hoteliers in 2017. Inside this report, you'll discover the big movers and shakers in the online distribution space (hint: it's not the OTAs), the developing sharing economy and a look at new technology that's fast-becoming part of the mainstream.Download your copy of the report today.For more details, please email hello@avvio.com to arrange a time to talk.

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Residence Inn Set To Double Its European Portfolio In 2017

Marriott International, Inc. (NASDAQ:MAR) today announced the expansion of its extended-stay brand, Residence Inn by Marriott, with the signing of two new properties in London. With additional openings in Amsterdam and Aberdeen this year, Residence Inn expects to more than double its European portfolio in 2017.

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Ming Fai to Showcase NEW Kube Essentials Mobile Device Charger at HOTELEX Shanghai

This week at HOTELEX Shanghai 2017, Ming Fai will unveil a new multi-device charger for guestrooms that features unmatched versatility in its charging output. Not only can the new Kube Essentials alarm clock power ALL mobile electronics, including smartphones, tablets, cameras, and wearable technologies, but it's AC output enables guests to charge laptops. With a small footprint and an even smaller price, the new Kube Essentials from Kube Systems will be on display in stand E3J01 at the Shanghai New International Expo Center March 28 to 31.

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12 Best Practices for Full-Cycle Guest Marketing

In the digital era, retaining guests is a more complicated and resource-intensive endeavor than ever. Today's guest is less likely to be loyal to any one brand, thanks to the popularity of OTA websites and other travel-planning apps. Written in partnership with Digital Alchemy, a leader in Customer Relationship Management (CRM) and email marketing solutions, this white paper outlines how hoteliers can regain guest loyalty and boost revenue using full-cycle guest marketing.

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Swiss Hotel Chain Movenpick Uses Cloud To Avoid 'Cemetery Of Brands' | forbes.com

Movenpick is hoping to escape what its CEO Olivier Chavy called the cemetery of brands during a presentation at Oracle Industry Connect here this morning. Profit margins in the hotel industry are between 1% and 2%, and are being squeezed by a combination of macroeconomic and industry-specific factors, such as a changing distributor landscape, tighter management agreements, and higher capital requirements for borrowing. But according to Chavy, hotel operators are under greater threat from organizations like Uber and Facebook, which can leverage platforms to create experiences. He noted that Uber is the world's largest taxi company yet owns no taxis; Airbnb is the world's largest hotel company yet owns no real estate. And he sounded a note of alarm, claiming that many in the hotel industry are evolving too slowly to survive. In the hospitality industry, we are in the age of stone, he said.

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Finally a faster way to find better hotel rooms: Search by image

Imagine you can search for hotel rooms by how they look, or if they have a great view, or a canopy bed, or... That would totally disrupt the way we do it now: first figure out what you want to do where and when, then see if you can find a hotel there. A tedious affair.. Why not turn this around and start with: 'I want a beach view and an outdoor bathroom', and take it from there? That would make it a pleasant experience. Now there finally is a way to do this: Yellowroom.ai

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Viceroy Hotel Group Introduces Three Brand Tiers

Viceroy Hotel Group (VHG) today announced the segmentation of its portfolio into three tiers: The Viceroy Icon Collection, The Viceroy Lifestyle Series and Urban Retreat Collection. This new structure is a natural evolution for the modern luxury hotel brand. As it continues to create unique and diverse experiences, the tier structure will help guests find what they are looking for more easily.

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HFTP Launches New Multi-Event Mobile App for Expanding HITEC Brand

Gearing up for its first Hospitality Industry Technology Exposition and Conference (HITEC) of 2017, Hospitality Financial and Technology Professionals (HFTP) is excited to announce the launch of its new HITEC 2017 multi-event mobile app an additional benefit to tailor individual experiences for HITEC attendees. Available for download from the iTunes Apple Store and Google Play, the app will serve as a comprehensive guide for information on education sessions and exhibits while also providing social feeds and in-app correspondence capabilities for exhibitors and attendees. The HITEC 2017 mobile app is home to all the information attendees will need for HITEC Amsterdam, HITEC Toronto and HITEC Dubai this year, with information coming available as the event nears.

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Hilton Invites The World To Celebrate Earth Hour Through #TRAVELWITHPURPOSECONTEST

Hilton (NYSE: HLT) today announced the launch of a global social media contest celebrating Earth Hour (8:30p.m.-9:30p.m. on March 25) - the worldwide movement for the planet organized by the World Wildlife Fund (WWF).

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Corporate Housing Providers Association Awards Best Green Progress Award to DelSuites

DelSuites, a provider of furnished accommodations in Toronto, has been awarded the prestigious Best Green Progress Award by the Corporate Housing Providers Association. This annual, worldwide award recognizes one company that exemplifies a dedication to environmental responsibility and social performance through proactive policies, focused planning and targeted activities. DelSuites is the first Canadian company to receive the CHPA's Best Green Progress Award.

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SnapShot and Hotech Partner to Provide Hotels Across Turkey with an Advanced Analytics Dashboard

Berlin-based SnapShot, a big data and analytics company, has partnered with Hotech, a Turkish technology provider of professional software solutions, to equip the hospitality industry with advanced analytics and data visualization.

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Comfort and Sleep Inn Accelerate New Construction Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, is experiencing its strongest new construction pipeline since 2009, exceeding 200 signed contracts in 2016. The Comfort brand transformation and Sleep Inn all-new construction prototype have fueled development efforts, totaling over 75 percent of Choice Hotels' new construction agreements, with continued growth forecasted for 2017.

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Booking.com Reveals the Most Popular Destinations for First-Time Travel

Everyone remembers the first time they traveled and the adventures they had. Whether it's your first adventure or you're visiting an exciting destination for the first time, trying and exploring someplace new is always exciting.

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Hilton Garden Inn Launches Six Region-Specific Hotel Prototypes to Fuel Global Growth

Hilton Garden Inn, an upscale brand from Hilton (NYSE: HLT), has today announced a revamped hotel design approach that provides six new, customizable hotel prototype options one for each region of the world where the brand operates.

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Gaylord hotels launches a mobile application to find one's way around the hotel | hospitality-on.com

Gaylord Hotels brand is launching a mobile application to guide guests inside its establishments. By using ibeacon technology, a system that allows a smartphone to be located inside (and to visualize space with a 3D map), it provides detailed instructions so that customers can easily navigate throughout the different hotel areas (rooms, meeting rooms, fitness center, closest toilets). This interactive application also allows you to find services located nearby the hotel, such as ATMs, restaurants or shops. It is also possible to make reservations for restaurants or the hotel's attractions, or to share one's location with other people.

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Details about the eight new IHG hotels coming to Germany revealed

InterContinental Hotels Group, one of the world's leading hotel companies, has today announced the signing of eight new hotels within the Holiday Inn brand family in Germany.

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Maestro PMS Housekeeping App Personalizes Guest Engagement

Markham, Ontario How often have you arrived at your hotel early only to find that your room is not ready? Your bags can go into the bell stand closet, but you still want to get to your room as soon as possible. Maestro PMS understands this and its new Housekeeping App has you covered.

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Online Hotel Booking Scams Cost Americans $1.3 Billion Annually; Senate Subcommittee on Consumer Protection Pushes for More Action to Protect Consumers

The American Hotel & Lodging Association (AHLA) applauds the Senate Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security today for taking another step in raising awareness about the prevalence and significant impact of online hotel booking scams on American consumers.

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Why Hotel Chains' Loyalty Programs Don't Pose A Threat To OTAs | forbes.com

Online travel agencies (OTAs) and hotels seem to have somewhat of a love/hate relationship. Though OTAs bring more customers to hotels because of the increased exposure that they offer, hotels need to pay a certain percentage of commissions to the OTAs, thus reducing their share of the revenues. Therefore it is common for hotels to keep promoting their own loyalty programs in order to incentivize travelers to directly book on their own websites. Large hotel chains in particular are very aggressive in pushing direct booking options. Chains such as Hilton and Marriott have been active with their advertising campaigns to lure travelers to directly book through their respective websites. These chains also provide attractive discounts for direct bookings, thereby dissuading users from booking through OTAs.

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AH&LA: Online Hotel Booking Scams Cost Americans $1.3 Billion Annually

The American Hotel & Lodging Association (AHLA) applauds the Senate Subcommittee on Consumer Protection, Product Safety, Insurance, and Data Security today for taking another step in raising awareness about the prevalence and significant impact of online hotel booking scams on American consumers.

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Whitepaper: Channel Optimization: The Secrets of Data-Driven Hoteliers

Sabre Hospitality Solutions has collaborated with Phocuswright on a new research report that evaluates channel optimization in the hospitality industry, identifying the critical elements of an effective, future-ready channel strategy that will maximize the ROI of both direct and indirect channels.

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YHS Keynote session: Emerging Trends in Hospitality & Tourism

Presented by Steve Hood, Senior Vice President of Research, STR.  Steve Hood has been with STR for 15 years. He currently serves as Senior Vice President of Research. He is responsible for research-related activities, including special analyses and methodologies. He manages STR's relationships with the educational community. He currently serves as the Director of the SHARE Education Center.

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YHS Keynote Session: Building Something New Requires Something New

Presented by Lyle Worthington, Chief Information Officer, The Student Hotel. The Student Hotel is where the needs of the demanding 21st century student and the design-savvy traveller of today meet in dynamic harmony. By fusing luxury, long-stay student accommodation with short-stay facilities for the social globetrotter, The Student Hotel is pioneering a modern hybrid in hospitality, the likes of which have never been seen. Today, The Student Hotel offers fully-serviced, state-of-the-art accommodation in cities throughout Europe.

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Travel Startups compete in San Francisco at EyeforTravel's 2017 Digital Summit in April

Applications are currently still open and being reviewed. The deadline for applications is March 31st. The start-ups will pitch their businesses in front of a panel of experienced investors on conference day 1, who will be judging their financial potential. The two best pitches will be chosen to present in front of the 300+ summit attendees, with the winner chosen through a live audience poll with the summit attendees.

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Travel Tripper publishes new Google eye-tracking study specific to hotel industry

(NEW YORK)  Travel Tripper released on Monday the results of a groundbreaking eye-tracking study on Google search results pages for the hotel industry. Testing specifically for brand name hotel searches on Google, the study data showed an increased user focus on Google ad products, as well as a decrease in visibility of organic search results.

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EyeforTravel San Francisco: Take the opportunity to be a travel thought leader

Research predicts that by 2020, digital travel outlays will top $817 billion globally. With worldwide travel rising 13.8% in 2016 to reach 564.87 billion. Now that is staggering!

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Blackstone Announces Acquisition Of The Windsor Atlantica Hotel In Rio De Janeiro

Blackstone today announced that funds managed by its real estate business have agreed to acquire the Windsor Atlantica Hotel on Copacabana Beach in Rio de Janeiro, Brazil. As part of the transaction, Blackstone has signed a management agreement with Hilton for this asset and following a period of transition plans to convert the hotel to the \"Hilton Rio de Janeiro Copacabana\".

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YHS Session: The Power of Data - Gather, convert and implement - How information changes the industry!

Session moderated by Ian Millar - Project Manager METRO Innovation Chair & Senior Lecturer, EHL. Panelists are Ait Voncke - Vice President Market Management EMEA, Expedia - Martin Rhomberg, RVP & General Manager, Four Seasons Hotels & Resorts - Jeremy Ward, Chief Operating Officer, iRiS Software Systems - Martin Soler, Marketing Advisor, SnapShot

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Crowne Plaza Hotels & Resorts Brand Launches Largest Consumer Media Campaign In Ten Years

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today launched the Crowne Plaza Hotels & Resorts brand's largest consumer media campaign for the Americas region in the past 10 years. The campaign, \"We're All Business, Mostly,\" demonstrates an important milestone in the transformational journey as the Crowne Plaza brand reaffirms its commitment to making business travel more fulfilling for the modern business traveler. In June 2016, IHG announced the Crowne Plaza Accelerate program, which includes a $200 million investment in the brand, inclusive of this new campaign.

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Marriott International Maps Future Growth at Investor Day

Marriott International (NASDAQ: MAR) today will unveil the company's three-year growth plan, which includes opening approximately one hotel every 14 hours around the world, at its meeting with security analysts and institutional investors at the New York Marriott Marquis.

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Complete Oral History of Boutique Hotels | skift.com

Nearly 40 years after the birth of the boutique hotels movement in the U.S., more than two dozen founders and key players exclusively tell Skift how it all happened in this 60,000 word deep dive into how it transformed the way we travel. Even if you're not quite sure how to define exactly what a boutique hotel is and you're not alone, trust us chances are you instinctively know one when you see one. Today, nearly 40 years after Bill Kimpton opened his first hotel and Ian Schrager and Steve Rubell opened theirs just three years later, boutique hotels remain an instrumental, and often essential, influence on the way we experience hotels, and the way we travel.

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Marriott International Announces New Collaboration With Career Advancement Startup Amavitae

Global hospitality leader Marriott International, Inc. (NASDAQ:MAR) announced it has embarked on a new initiative with career advancement startup, Amavitae. Launched in 2016, Amavitae's mobile-first career advancement platform addresses the skills and opportunity gaps of a new generation of jobseekers and empowers them to find a career they love.

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Marriott to Add 100,000+ Worldwide Travel Experiences for Guests Worldwide With PlacePass

More than ever before, travelers are seeking out memorable personalized experiences. Today, Marriott International, Inc., (Nasdaq:MAR) a long-time leader in providing guests with customized experiential travel opportunities announced it has invested in PlacePass, a pioneering provider of travel technology solutions offering travelers a leading online meta-search platform for in-destination experiences. Global travelers will soon be able to choose from an additional 100,000 plus authentic local experiences in 800 destinations worldwide when they book direct on Marriott.com or SPG.com or their respective apps.

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Caribbean Tourism Officials Undertake high-level Mission To Brussels In A Bid To Strengthen Relations With European Partners

With the United Kingdom scheduled to officially advise the European Union next Wednesday of its intention to leave the EU, triggering two years of Brexit negotiations, Caribbean tourism officials recently undertook a mission to the European capital, Brussels, for a series of meetings with senior parliamentarians and officials in the European Parliament, the European Commission, the CARIFORUM ambassadors, and other key stakeholders and influencers.

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Brewer Digital Marketing Hires Tech and Hospitality Veteran as New VP of Sales

Brewer Digital Marketing, a leading provider of innovative hotel software tools that serves more than 3,000 hotels worldwide, today announced it has hired Bob Kippola as the company's new Vice President of Sales to help address the exploding demand for their software tools and Hotel Marketing Web Platform.

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EHL Podcast: China's hotel brands look overseas to meet surging demand from Chinese travelers

China's hotel brands are going global to cater to millions of Chinese who are traveling abroad nowadays. In this podcast, EHL professors Yong Chen and Maggie Chen discuss the phenomenal growth in Chinese tourism, both domestically and internationally.

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RLHC Integrates its Hello Rewards App with Concur to Simplify Business Travel

RLHC (Red Lion Hotels Corporation) (NYSE:RLH) today announced the integration of the Hello Rewards app with Concur, the leading provider of spend management solutions and services. Now available in the Concur App Center, RLHC will provide Concur clients with easy access to stay folios and an enhanced presence on Concur systems.

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Oaks Hotels & Resorts launches refreshed MyOaks benefits programme

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, has today unveiled its new-look member benefits programme that is set to reward guests with a host of exclusive privileges when travelling throughout Australia and overseas.Free to join, the refreshed MyOaks rewards programme is launching off the back of Oaks Hotels & Resorts' recent digital transformation, that saw a move to www.minorhotels.com/en/oaks and enhancements made to the site's functionality, design and booking engine.MyOaks members will now be treated to a 10% discount on all accommodation bookings across Oaks Hotels & Resorts' 56-strong property portfolio, spanning popular CBD and leisure destinations in Australia, New Zealand, Thailand, the United Arab Emirates and India.As part of the initiative, travellers are also entitled to a selection of other meaningful member-only benefits, including a complimentary late check-out of 11.00am, free internet, sneak peeks and first access to all sales, plus special hotel deals where members will enjoy exclusive offers of up to 50% off.Additionally, members will receive a 10% discount on stays with parent company Minor Hotels and its global network of luxury hotel and resort brands overseas through its PRIVILEGE programme, including Anantara, AVANI and PER AQUUM, giving travellers unprecedented access to further savings at a selection of Minor Hotels' most popular properties worldwide. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, said the company's enhanced benefits program was all about bringing value to the customer.\"We are delighted to introduce our new-look MyOaks benefits programme and recognise our loyal members for their ongoing support by making travel even more affordable and rewarding. \"The hotel industry is highly competitive, with so much choice on offer, so it's essential to ensure hoteliers are not only rewarding their members with discounted accommodation and exclusive value adds, but also appealing to potential new guests with attractive member-only privileges.\"We anticipate our revitalised benefits programme will be well received by new and existing members who appreciate the luxury of space and quality, self-contained accommodation in sought after CBD and leisure locations across Australia and beyond,\" said Mr Anderson.Travellers can sign up to MyOaks by visiting http://www.minorhotels.com/en/oaks/myoaks

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Booking.com Reveals the USA's Most Highly-Rated Destinations for Thrifty Travelers in 2017

As we near the end of winter hibernation, many of us are eager to begin planning our vacations for the months ahead. The experts at Booking.com, the global leader in connecting travelers with the widest choice of incredible places to stay, have examined a wealth of data to help travelers of all budgets find the best wallet friendly destinations for the remainder of 2017.

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Spring Offers Opportunity to Build Traveler Engagement Programs

The spring travel outlook brings good news to global corporate travel and procurement departments, according to the quarterly update to Advito's 2017 Industry Forecast, issued last fall by the travel industry's most progressive consultancy. There are new opportunities to strengthen traveler engagement programs; airfares will fall or remain flat in most market segments; and expected rises in hotel rates have diminished in some markets, with lower prices now predicted for the Middle East.

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Motel 6 Launches New Campaign Showcasing Unique Experiences

Motel 6, the largest owned and operated hotel chain in the North American economy segment, launched a new national television campaign. Entitled \"Traveling Song,\" the new 30-second commercial underscores the iconic brand's contemporary room design geared towards travelers looking for comfortable and reliable accommodations.

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New Millennial Perception Survey Reveals Both Optimism and Frustration Among Global Youth

The International Youth Foundation (IYF) and the Center for Strategic and International Studies (CSIS), with support from Hilton (NYSE: HLT), released The Global Millennial Viewpoint Survey, which examines the perceptions of 7,600 youth in 30 countries. The survey provides insight into how young people see the world today in areas ranging from education and economic opportunity to health and civic participation, and the findings reveal a story of optimism, insecurity, and disillusionment that reflect the complexity of this important and rapidly growing demographic.

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Pan Pacific Hotels Group Appoints TrustYou To Manage All Guest Reviews and Surveys Through One Feedback Platform

TrustYou, the world's largest guest feedback platform, has been appointed by Pan Pacific Hotels Group to combine its online reputation management and the collection of guest surveys across its two brands, Pan Pacific Hotels and Resorts and PARKROYAL Hotels & Resorts.

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Hotel Social Media Growth in Mumbai & Advantages of Social Media

The dependence on technology is slowly but surely becoming crucial in our personal and professional lives. The use of technology is critical for the service industry, especially the hospitality industry, which needs to be at the apex for this drastic change. The ability to garner leads through customer awareness and customer loyalty are imperative to any service organisation's arsenal.

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After Busy 2016, Marriott Plans European Expansion in 2017

The year 2016 was an active and historic one for Marriott International, the largest hotel brand on the planet. The company's acquisition of Starwood Hotels and Resorts Worldwide was the biggest story of the year, and, while Marriott International likely doesn't have anything that large or substantial in the works for 2017, this year also stands to be a busy and significant one for the company.

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Hilton's Tru brand celebrates its unprecedented growth

Rookie Hilton hotel brand Tru is hitting the big leagues, having experienced unprecedented growth and success in the midscale market since its launch only two years ago. Offering its guests a new hotel experience, with all the modern trappings of quality accommodation such as high-speed connectivity, lively common areas and efficient service, Tru has revitalised a tired market and proven that hotels can be cool once again. Positioning itself as refreshing, vibrant and affordable, Tru's hotels appeal to a huge cross-section of the public but its focus is specifically on milenials, who continue to challenge the hotel industry and demand new and fresh ideas and models.

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Movenpick Hotels & Resorts gets between the sheets with launch of new Sleep individually different' room concept on World Sleep Day

Movenpick Hotels & Resorts is launching a ground-breaking new room category concept that guarantees guests what they value the most - a good night's sleep. The new 'Sleep individually different' will offer:

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Airbnb Branches Out Of Hospitality With Music Experiences' | psfk.com

The room sharing service is expanding to offer travelers music-based travel packages through a partnership with Sofa Sounds. Airbnb, the online marketplace that allows users to rent short and long-term lodging, is expanding its services into the music scene through a partnership with Sofar Sounds. Sofar plans secret concerts around the world and is now helping Airbnb offer their users a range of musical experiences involving local talent and international artists.

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Carlson Rezidor Hotel Group Reports Growth In 2016 Highlighted By Record Breaking Signings In The Americas

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced strong 2016 results with 77 openings across the globe, the most since 2009 and signed 122 new properties marking its fourth consecutive year of signings increases. The global portfolio now includes 1,143 hotels and 180,250 rooms in operation and the global pipeline remains strong with 303 hotels and 50,000 rooms under development. The group reported system-wide revenues of US$7.2 billion which were flat year-over-year.

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Aptech Computer Systems Launches New Service-Focused Website

Aptech Computer Systems is the leading provider of hotel software for business intelligence, budgeting, and enterprise financial accounting. It is also a family business.

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Brand Profile: aLoft Hotels

Of the many brands that are operated and overseen by Marriott International and Starwood Hotels and Resorts, aloft Hotels stands out as a particularly hip and appealing property for younger travelers in search of a property that mixes style and comfort.

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StayNTouch, Fuel & Flip.to Reveal How to Win Guests at Every Step of the Traveler Journey in Upcoming Webinar

StayNTouch, innovators in mobile technology and Property Management Systems, have teamed up with travel industry and direct booking experts Fuel, and hotel advocacy platform pioneers Flip.to, for a joint webinar 'The Evolution of Guest Expectations and How Hotels can Exceed the New Demands.' The event will help hotels exceed their guests' evolving expectations to build better guest relationships and drive more repeat business.

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Omni Hotels & Resorts to Launch Discover Rioja' This Fall

Omni Hotels & Resorts and Rioja USA are excited to announce an exclusive partnership for the luxury hotel brand's 2017 \"Flavors of the World\" series. Returning Oct. 1 2017, and available through Dec. 31, 2017, the annual culinary program will be known as \"Discover Rioja\" and will spotlight this north-central region of Spain and its undiscovered culture, wine and cuisine through signature Omni programming nationwide.

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The International Association of Hotel General Managers Launches Independent Advisory/Consultancy Services

The International Association of Hotel General Managers (IAHGM), has launched an Advisory Services offering, to provide independent support to hotel general managers, hotel executives, hotel companies and owners within the industry.

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Ariana Rockefeller Announces the Dorado Beach Limited Edition Handbag Collection

DORADO BEACH -- Today, fashion designer and esteemed member of the Rockefeller family, Ariana Rockefeller, unveils a new limited edition handbag capsule inspired by Dorado Beach, a Ritz-Carlton Reserve.

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Chinese Tourism: Travel Technologies To Shape The Sector | tourism-review.com

The rapid development of modern technology introduces smartness and convenience to all aspects of our modern life and environment, including the efficient operations of private businesses, government/non- government organizations alike. With travel technologies being maximized and embedded in planned developmental goals of the Chinese government to grow and revolutionize Chinese tourism industry, the standard of living and quality of life and services is bound to improve. The total revenue of the travel and tourism industry in China is currently estimated to be valued at a whopping 3 trillion Yuan. As the sector continues to flourish the country is strategically positioned to become the world's second largest tourism economy after the United States of America.

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AHLEI and OAS Sign Memorandum of Understanding to Boost Training Opportunities for Small, Medium-Sized Enterprises in the Americas

The American Hotel & Lodging Educational Institute (AHLEI) has signed a Memorandum of Understanding with the General Secretariat of the Organization of American States (OAS) through its Executive Secretariat for Integral Development to provide training opportunities that will improve service quality for small and medium- sized tourism enterprises throughout the Americas.

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Inside Marriott's social-media command center where it (lovingly and thoughtfully) spies on guests | qz.com

A few days before Christmas last year, Haley Garland posted a photo of herself holding up her hand showing off a new engagement ring. If there wasn't enough sparkle in Nashville before we got here there's plenty now, said the caption. The location on the photo was tagged as Marriott's Gaylord Opryland Resort in Nashville, Tennessee.

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Westin Hotels & Resorts Puts Sleep Shaming' to Bed, Encouraging Travelers to Tout Their Right to Rest

Ahead of World Sleep Day, Westin Hotels & Resorts part of Marriott International, Inc. (NASDAQ: MAR) announces its latest program, championing a more sound slumber for travelers around the world.

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Groupize Dives Into the Shark Tank for Travel Apps at Concur Fusion 2017

Groupize, the award-winning provider of innovative, simple meeting solutions, today announced that they have been selected to participate in the highly anticipated \"Shark Tank for Travel Apps\" competition at this years Concur Fusion taking place March 14-17 in Chicago. The company's CEO Charles de Gaspe Beaubien will be showcasing Groupize Meetings, the first enterprise-wide solution the bridges the gap between transient business travel and large meetings and allows corporations and agencies to take control of their simple meetings.

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EyeforTravel hosts table at the European Group Travel Awards before European Flagship Event

On the 9th March, an evening of entertainment and celebration took place at HotelPlanner's annual European Group Travel Awards. The awards saw 25 award categories recognise the operators that deliver the most outstanding group travel services and experiences.

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First-Ever (Andaz) RED Suite Designed by Jonathan Adler Debuts

The Andaz brand today announced a first-of-its-kind collaboration with (RED) the AIDS organization founded by Bono and Bobby Shriver. Acclaimed designer and longtime (RED) supporter Jonathan Adler designed and outfitted an all-new (ANDAZ)RED Suite at Andaz West Hollywood. This is one of the many experiences offered by the recently launched World of Hyatt platform.

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Metasearch Helps Hoteliers Drive Direct Bookings

We just wrapped up day two at ITB Berlinthe world's leading travel trade show. The official theme was Hospitality. The topic hotels couldn't stop talking about was how to drive direct bookings.

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Richard Solomons on IHG's Preliminary Results for the year to 31 December 2016

IHG recorded operating profit of $707 million for 2016, up four per cent from $680 million last year. Richard Solomons, Chief Executive of InterContinental Hotels Group PLC, said:

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Lodgify: The First Vacation Rental Software with Facebook Integration

Global vacation rental software company, Lodgify, have launched a new integration which will allow Facebook users to contact vacation rental owners/property managers directly on Facebook and vice versa.

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'Crane treehouse' rises above Bristol docks | theguardian.com

Bookings open for listed crane offering visitors a room with a harbourside view. Spending the night in alternative locations has become a travel trend in recent years (hotel rooms = boring, remember), with guests getting the chance to stay in unusual digs such as an Ikea store, a bookshop, up the Eiffel tower and, now, suspended from a crane.

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Bathroom Trends for 2017 [Infographic]

Bathrooms came a long way from just merely plain, white spaces used merely for wash and go. Its design, layout, and overall look have changed and improved dramatically over the past years. They are not just merely bathroomsthey became a space for comfort, where we satisfy our senses and spend more time in stylish comfort, girding our clean, fragrant and relaxed selves for the busy lives waiting outside.

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Luxury hotel concierge reveals the weirdest requests he has ever received | independent.co.uk

A demand for an elephant, a delivery of breast milk and dealing with 200 pieces of luggage: it's all in a day's work for Nigel Bowen. He's been defeated by a volcano and won't work with elephants, but otherwise, Nigel Bowen will do anything for his guests. Kashmira Gander reports As head concierge at the five-star Mandarin Oriental Hyde Park hotel in central London, he's used to dealing with weird and wonderful requests on a daily basis. And, it seems, the more money you have rooms at the hotel start at 600 a night and go into the thousands the more bizarre your demands.

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If You Want To Be Happy, Spend Money On Experiences, Not Things | investmentzen.com

You might think that paying for an experience that lasts for a brief moment in time would be less fulfilling than buying an object that you'll own for many years. But researchers from multiple universities have found that this isn't the case.

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We Have Cookies: DoubleTree by Hilton Embraces its Warm Cookie Welcome by Serving Up First-Ever Global Cookbook

For those who believe a balanced diet is a cookie in each hand, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, has perfected the recipe make that recipes.

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AccorHotels profits rise after Fairmont Raffles acquisition

Even though the French hospitality group AccorHotels was facing an environment filled with many challenges, its revenue managed to rise .9 percent in 2016.

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National Geographic and ITB Berlin Announce World Legacy Awards Winners

Visionary Travel Companies and Destination Leaders Honored During United Nations International Year for Sustainable TourismCoinciding with the United Nations International Year of Sustainable Tourism Development, the five winners of the 2017 National Geographic World Legacy Awards were announced today during an awards ceremony held at the Palais am Funkturm, the new official awards venue of ITB Berlin. The World Legacy Awards, a partnership between National Geographic and ITB Berlin, showcase the leading travel and tourism companies, organizations and destinations ranging from large resorts to small eco-lodges and from wildlife conservancies to entire countries that are driving the sustainable tourism transformation of the global travel industry.

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Choice Hotels Welcomes First-of-its-Kind Sleep Inn Hotel

Choice Hotels International, Inc. (NYSE: CHH), Lieben Group, LP, and Nivea Hospitality celebrate the opening of the first Sleep Inn hotel to feature the brand's recently evolved interior and exterior design, opening just nine months after the concept was announced. The newly constructed 62-room Sleep Inn & Suites in Galion, Ohio, is located at 6698 Brandt Road, just off U.S. Route 30, and designed to appeal to both business and leisure travelers.

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AccorHotels announces a relaunch plan for the hotelF1 brand

AccorHotels is continuing its strategy of optimizing its real estate assets and revitalizing its brands by giving fresh impetus to hotelF1 in France. The project is based both on an ambitious plan to relaunch the brand and on the dynamic management of its portfolio of hotels.

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Holiday Inn Dayton Fairborn Launches Wedding Giveaway Campaign

The Holiday Inn Dayton Fairborn has launched a social campaign that will give a dream wedding to one deserving couple. The newly renovated hotel, which is owned and managed by Portfolio Hotels & Resorts, has been a devout community supporter, having for example recently donated funds and even manpower to the building of homes for locals in need. Management is now challenging perspective brides-and-grooms to show how strong their charitable arm is by sharing a short video demonstrating their philanthropic efforts. The winner will receive a free wedding reception in the hotel's Grand Ballroom in 2018.

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Take a look at the upcoming events taking place next month

Spring is near! And with it come a host of new openings, opportunities and developments in the hospitality industry. Spring is the dawning of a new era, and this year there are sure to be an unmissable selection of industry gatherings to get the year off to a winning start. It is the ideal moment to remind ourselves that our industry is built on personal relationships, and these events provide a unique opportunity to get to know potential collaborators, business partners or colleagues.

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DHISCO Joins University of North Texas to Hold Big Data Challenge

Calling all geeks, hackers and data nerds! DHISCO, the world's leading hospitality distribution company, is teaming up with the University of North Texas to sponsor the second Big Data Challenge.

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Springer-Miller Spa and Hotel Clients Achieve Prestigious Forbes Five Star Ranking

Springer-Miller Systems (SMS), the leading technology provider of global Hospitality Management systems, today congratulates our clients named to the 2017 Forbes Travel Guide listing of Four and Five Star Hotels and Spas.

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YOTEL Announces Partnership with Mindfresh

Mindfulness is the process of bringing one's attention to the internal and external experiences occurring in the present moment. This tends to be most important when a person is not surrounded by what they are used to or what is traditionally comfortable and convenient. Acknowledging the underlying goal for travelers to remain mindful on-the-go, YOTEL today announced its latest partnership with Mindfresh, a company which provides inspiration for thoughtful meditation in the modern workplace.

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COUNTRY INNS & SUITES BY CARLSON BRINGS BEEKMAN 1802 AMENITIES TO INDIA

SINGAPORE (March 8, 2017) Country Inns & Suites By CarlsonSM, a leading upper-midscale hotel brand, today announced it will expand its partnership with lifestyle brand Beekman 1802 and bring the White Water Collection of bath amenities to its hotels in India.\"When we partnered with Beekman 1802 last year to bring the White Water Collection to our hotels in the Americas, we knew we found a like-minded partner,\" said Rose Anderson, vice president, Global Branding, Carlson Rezidor Hotel Group. \"The Beekman Boys are all about bringing a little unexpected luxury to everyday life. At Country Inns & Suites, we strive to do the same and are excited to continue to delight our guests and expand the availability of this exclusive amenity line to our hotels in India this year.\"

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Brand Profile: Cambria Hotels and Suites

Cambria Hotels and Suites, a new brand from Choice Hotels International, has quickly become one of the hottest hotel options in all of North America, with locations in 17 states and many new facilities on the way.

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ReviewPro Partners with The Rezidor Hotel Group

ReviewPro and The Rezidor Hotel Group have recently announced their partnership to deliver the best possible guest experience feedback and analysis across 365 properties in Europe, the Middle East and Africa.

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Cendyn is Now the Most Integrated CRM in the Hospitality Industry

The Cendyn Hospitality Cloud announced today its most recent integration partnership with Oracle as a Platinum Partner. The latest addition to the vast number of integrations and partners that Cendyn works with now make the Cendyn Hospitality Cloud the most integrated and connected in the industry.

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This Hotel Wants to Be a Disneyland For Beer Lovers | eater.com

Like Icarus with malted-hop wings, the owners of BrewDog are ascending to the heavens of beer geekdom but are they in fact soaring too close to the barley-colored sun? The Scottish beer maker just unfurled an ambitious plan for a combination hotel/restaurant/brewery in Columbus, Ohio, where the beer will flow freely from almost every corner of the space, and many of the objects inside the rooms will also be made of beer. Here are some of the DogHouse's proposed amenities:

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Hotel Increases Conversion Rate by 68% and Booked Revenue by 52% After Launching Accelerated Mobile Pages (AMP) Website

There is no doubt that lightning fast load speeds of mobile website pages are critical to revenue, considering 53% of consumers will leave a mobile site that takes more than 3 seconds to load. Seeing that load speeds for mobile were only going to become more important, Milestone worked with Millwood Inn and Suites in California to implement Accelerated Mobile Pages (AMP) on five of their most important mobile website pages. AMP websites convert more by loading significantly faster, thus reducing bounce rates and abandonments and increasing conversions and engagement. The results of the Millwood Inn AMP website were astounding

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Boutique & Lifestyle Lodging Association (BLLA) Announces New Board of Advisors for Strategic Alliance with UCLA Extension

Los Angeles BLLA's top executive, Frances Kiradjian, invited leading boutique hotel brand CEOs and some of the industry's top service providers to participate in advancing hospitality's only boutique luxury-focused educational program, in conjunction with UCLA Extension. The Board of Advisors held their first meeting in Los Angeles, February 10, to announce a new 5-day educational program for hospitality executives and professionals to launch in March 2018.

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Going to HITEC 2017?

Softscribe Inc., a leading hotel tech PR agency, will attend HITEC 2017 in Toronto, Ontario, Canada June 26 to 29 with a group of its best in class clients.

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From Invisible to Icon' Is Topic of March HSMAI Event

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter will host an interactive educational event, \"From Invisible to Icon: How to Become an Expert in Your Industry,\" this month to teach hospitality professionals how to create, launch and manage their personal brands.

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Young Hoteliers Summit to tackle conventionalism and assess the future of the hospitality industry

The annual conference, organised entirely by students, attracts hospitality companies and business leaders to discuss and debate on how to tackle the challenge of conventionalism in the hospitality industry. YHS prides itself on facilitating collaborative thinking and idea exchange between students from leading hotel management schools and hospitality professionals.

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Brand Profile: Wyndham Hotel Group

Wyndham Hotel Group continues to dominate the hospitality industry by opening a string of new hotels in the coming years. With well known brands such as Days Inn and Howard Johnson as part of its wide portfolio, Wyndham Hotels provides a trusted service to its guests, who return time and time again to their properties, a mark of customer loyalty. 2017 will see 7 new projects come to fruition, less than half of the proposed 19 hotels that are projected to open before 2020. The new properties will be spread over North America, Europe, Africa, the Middle East and Asia Pacific, giving a total new key count of 4,745.

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Facebook launches City Guides with booking for hotels and restaurants | chinatravelnews.com

Facebook quietly launched a City Guides feature in the Facebook app that enables users to book some hotels and restaurants, and message or tap to call other hotels, restaurants, and tours and attractions. Most of the venues that appear in Facebook's destination-oriented guides had messaging and calling features when you viewed them but for some, such as the Aria Resort & Casino in Las Vegas and the Eliot Hotel in Boston, users could tap a Book Now button in the Facebook app and make reservations directly with the hotel.

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H.E.A.D. GmbH supports Centro Hotel Management GmbH with the digitalisation of procurement

The procurement company Hotel Equipment and Design GmbH (H.E.A.D.) has acquired a further customer for its services in the form of the Hamburg-based Centro Hotel Group. Centro has decided to digitalise its procurement processes and, having conducted extensive market research, is introducing the electronic system \"H.E.A.D.@web\". Following a brief introductory phase of two to three months, the tool is fully implemented. It then provides holistic, digital and intuitive mapping of each component of the procurement process from sourcing to audit and thus replaces all manual procedures. The e-procurement tool offered by H.E.A.D. has been designed to cover every aspect of purchasing and is aligned to the requirements of hotel chains. Users can achieve autonomy by integrating the products of their existing suppliers into the system. The platform also gives access to products and prices made available centrally to all clients by H.E.A.D. This enables all H.E.A.D.@web users to benefit from quantity discounts and particularly favourable conditions. One function which remains unique on the market is the option of carrying out joint invitations to tender. This \"collaborative sourcing\" allows further savings to be achieved.

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Hotels.com Reports Slight Increase in US Hotel Room Prices in 2016 with Savings for Americans Traveling Abroad

Even with several major political shifts and currency fluctuations around the world in 2016, travelers fared pretty well with average nightly hotel prices unchanged globally from 2015, as reported in the latest Hotel Price Index (HPI) from Hotels.com. The global Index sat at 114 for 2016 for the third year. The United States had a slight average price increase (up 1%) throughout 2016, while declines from most other regions tempered the overall global picture.

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Making experiences the cornerstone of destination marketing

Recent research by TrekkSoft, the booking software provider for tours and activities, shows 56% of destination marketing organisations focus their program budget on digital activities and a majority expect more attention here in 2017. Among the 61 organisations who participated in this study, North America is 7% ahead of Europe when it comes to digital spend.

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DoubleTree by Hilton unveils collection of Cookie-inspired recipes from around the world

For those who believe a balanced diet is a cookie in each hand, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, has the perfect recipe make that recipes.To celebrate serving guests at now 500 hotels worldwide, the upscale brand known for its signature warm DoubleTree Cookie greeting unveils its first-ever cookbook aptly titled \"We Have Cookies: Taste the World of DoubleTree by Hilton.\" The digital cookbook is comprised of a collection of recipes reflecting the distinct flavors of the brand's 500 hotels with 33 recipes spanning 16 countries and five continents. Curated by DoubleTree by Hilton hotel teams, each recipe centers on key ingredients from the top-secret DoubleTree Cookie recipe. The result? Travelers can dream about their future adventures with flavors from around the world within the comfort of their own homes.\"DoubleTree by Hilton makes travel a treat by offering the thoughtful touches and little things that matter most, starting with our signature warm DoubleTree Cookie,\" said Dianna Vaughan, senior vice president and global head, DoubleTree by Hilton. \"In reaching this significant milestone of 500 hotels worldwide, we knew there was no better way to celebrate than by sharing the 'little thing' that resonates the best with our guests around the world - in a fresh, fun new way.\"Cookie lovers will delight in the special edition recipe collection, available at www.wehavecookies.com, where they can view vibrant photos, easy-to- follow recipes, local anecdotes and of course intriguing facts about the brand's world-famous DoubleTree Cookie.While countless DoubleTree by Hilton hotel teams across the world have created their own special DoubleTree Cookie-infused recipes reflecting local flavors and traditions, We Have Cookies reveals a sampling of some of the most unique regional specialties that delight guests daily.\"From the Tex-Mex-inspired DoubleTree Cookie Taco at DoubleTree by HiltonHotel Austin to the DoubleTree Cookie-crusted lamb rack at DoubleTree by Hilton Hotel Sukhumvit Bangkok, there's no shortage in creativity in this recipe collection,\" adds Vaughan.A few highlights from the digital recipe collection include: DoubleTree Big Apple Martini from DoubleTree by Hilton Hotel New York Times Square West in New York Deep Fried DoubleTree Cookie Delight from DoubleTree by Hilton Hotel San Francisco Airport in California DoubleTree Cookie Bread Pudding from DoubleTree by Hilton Hotel Atlanta Airport in Georgia DoubleTree Cookie Burger from DoubleTree by Hilton Hotel Shenyang in China Durian Cookie Smoothie from DoubleTree Resort by Hilton Hotel Xishuangbanna in China DoubleTree Cookie Chocolate Delice from DoubleTree by Hilton Hotel Dundee in ScotlandThe recipe collection debuts on the heels of the brand's recently-opened 500th property: DoubleTree by Hilton Hotel New York Times Square West. The 37-story high-rise features 612 modern rooms, each with Theater District-inspired artwork and many offering stunning views of the city or the Hudson River. A rooftop lounge allows for unobstructed views of the Manhattan skyline while enjoying live music and the hotel's signature \"DoubleTree Big Apple Martini,\" of course!DoubleTree by Hilton also welcomed its 100th hotel in EMEA in less than 10 years with the opening of DoubleTree by Hilton Madrid Prado in the heart of Spain's capital city in late February. The historically-protected, boutique-style property in the heart of Madrid City Centre combines old world charm with modern amenities all within steps of the city's best attractions.About the Warm DoubleTree CookieDoubleTree by Hilton has offered the signature warm DoubleTree Cookie at check-in since 1986 and continues to give away more than 75,000 each day. As an initial offering, the DoubleTree Cookie was part of the nightly turn-down service. In 1995, DoubleTree Cookie was transferred to the front desks, illustrating and reiterating the brand's warm welcome and caring service.While the coveted recipe for the warm DoubleTree Cookie is a secret, fans of the signature sweet treat can order the ready-made DoubleTree Cookie dough, baked DoubleTree Cookies or collectable DoubleTree Cookie tins at www.DoubleTreeCookies.com.For more information, visit www.wehavecookies.com. For more news on DoubleTree by Hilton, visit news.doubletree.com.

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Novum Hotel Group Announces Launch Of niu Brand

niu, the brand for modern hotel guests, will be completing the NOVUM Hotel Group brand portfolio soon. niu is situated in the mid-scale segment and meets individual demands for comfort and trip purposes. Through the

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Cyprus Tourism Announced Record Revenues In 2016 | tourism-review.com

In 2016, the Mediterranean island of Cyprus accrued its highest ever tourism revenue, taking advantage of, among other things, its popularity as a destination for British and Russian tourists according to the official numbers published recently. Located in the eastern portion of the Mediterranean, Cyprus tourism authorities recorded the revenue amounting to 2.36 million euros, an 11.9% increase compared to the 2.11 million recorded in 2015 according to official statistics.

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Winter Tourist Season In Austria Not Very Successful | tourism-review.com

In the current season 2016/17, the number of overnight stays in Austrian hotels, guesthouses and apartments has declined by 1 percent to 29 million compared to the year before. Although the number of holidaymakers recovered slightly by 0.4 per cent to 8.6 million, the stays decreased according to preliminary statistic data for the winter tourist season in Austria. The two most important markets Germany and the Netherlands decreased quite considerably. In terms of overnight stays by Germans, there was a drop of 3.3 percent to 11.2 million compared to the previous year, while the Dutch recorded a slump of 5.2 percent to 1.8 million. Italian visitors also booked significantly fewer hotel nights during the winter tourist season here was a sharp drop of 6.5 per cent to 661,900.

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New Revenue-Boosting Enhanced Email Marketing Solution Launched by Vizergy

A CRM platform that enables hoteliers to target prospects using robust segmentation capabilities, build engaging automated (or drip) email campaigns and act on specific guest behaviors in real-time, deepening brand loyalty and delivering a personalized customer experience.

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Why Hospitality Does Not Make an Emotional Connection to Its Guests | hotelexecutive.com

A look at what hotel groups are doing in order to try to create a truly emotional connection and to make their hospitality touch the heart shows that many are grasping at straws. One such straw is technology, which seems to have become the main source of hope, even though instinctively we know that it is not going to help much in creating a profound, emotional connection because convenience, speed, and comfort are the principal domains of technology. Some hotel groups have decided that the solution lies in creating new brands with colourful designs, new lobby and furniture styles, technology, local culture, etc. As a result, there has been a proliferation of so-called lifestyle brands. But instinctively, we know that this is not going to help much.

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Finding the Right Source for Hotel Data

As an industry, we're entering a transformative stage where technology for hotels is becoming the differentiator and heart of what will make amazing hotel experiences of the future.

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Marriott Traveler's Behind the Design Debuts as Digital Magazine's First Podcast

Today, Marriott Traveler, the award-winning digital travel magazine from Marriott International, unveils the its first-ever podcast, \"Behind the Design.\" An adaptation of the publication's popular editorial series of the same name, the pioneering podcast provides a revealing look at the thought process that goes into designing Marriott's 30 hotel brands by going directly to the experts.

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TrustYou Solidifies International Presence Through New Partnerships Around the Globe

TrustYou, the world's largest guest feedback platform, starts the new year with exciting new partnerships across the globe. Each new partner will incorporate various features of the platform to to improve their products and services by means of collecting, assessing and responding to guest feedback. The expansion of the portfolio includes renowned chain hotels as well as various independent properties worldwide. TrustYou plans to continue its growth through an enhanced presence at trade shows worldwide, such as ITB Berlin (Hall 10.1, Booth 10a).

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A multitude of new properties set to open in the Scandinavian market

The Scandinavian hospitality market is set to grow over the coming years, with a host of new properties in the pre-planning, planning and pre-opening stages across the region. Always a popular choice with tourists, who come for the incredible scenery, polished society and quaint architecture, Scandinavian developments are not just concentrated in urban centres, but also in the vast wilds of the surrounding countryside.

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AccorHotels to consolidate leadership in Brazil with the integration of 26 BHG hotels

AccorHotels announces it has signed an agreement with Brazil Hospitality Group (BHG) and its shareholders, funds managed by GP Investments and GTIS Partners, in order to take over the management of 26 hotels (c. 4,400 rooms) currently owned or managed by BHG, the third-largest hotel company in Brazil.

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Marriott Introduces the Next Generation of Hotel Room Entertainment | thestreet.com

The next time you walk into a hotel room and the TV has a welcome with your name on it, make sure you thank Enseo. Started 17 years ago by tech guru Vanessa Ogle, Enseo is an in-room entertainment and media solution for hotels like Marriott (MAR) , Gaylord, Fairfield, Ritz-Carlton and Millennium. Enseo helps you get your own Netflix and stream your own music in your hotel room.

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Hotel offers free upgrade to air passengers stuck in the middle seat | telegraph.co.uk

A beach-front hotel in California is offering a free room upgrade to anyone flying into Los Angeles International Airport who find themselves assigned a middle seat. Shore Hotel in Santa Monica said guests able to prove they flew into LAX wedged between two other people, battling for the armrests, will be treated to heightened levels of comfort on arrival, with rooms boasting views of the Pacific Ocean and the city's boardwalk.

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Lodging Interactive Offers Hotels All-Inclusive Digital Marketing Packages

Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced it is offering all-inclusive digital marketing packages for hotels and resorts. Since 2001, Lodging Interactive has been exclusively serving the hospitality industry and helping hotel clients maximize their direct online booking opportunities.

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protel.I/O Enterprise Hospitality Framework set to disrupt #hoteltechnology as we know it.

Dortmund, Germany - protel hotelsoftware's imminent announcement at this week's ITB Berlin is set to disrupt the market.

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HotelPlanner acquires InternetHotels.com and Hotelsatanywhere.com, a Los Angeles based Company

HotelPlanner announces its first acquisition for 2017. The company has acquired InternetHotels.com and Hotelsatanywhere.com which specialize in search engine optimization to book hotel rooms.

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Brand Profile: Kempinski Hotels and Resorts

Hotel group Kempinski Hotels and Resorts has come a long way since its beginnings in 1897. Founded in Berlin but currently headquartered in Geneva, the group prides itself on its \"remarkable European flair\". Its mission, however, is more ample in its reach, aiming to cultivate a geographically diverse portfolio, currently boasting 75 properties in over 30 countries across the globe.

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IHG Rewards Club Makes Travel More Affordable With New Fuel Rewards Savings For Members

IHG Rewards Club, the loyalty program for IHG (InterContinental Hotels Group), one of the world's leading hotel companies, is making travel even more rewarding for its millions of U.S. members by offering savings on fuel through the Fuel Rewards program at participating Shell stations across the nation.

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Dusit International to outline ambitious growth strategy at ITB Berlin 2017

Bangkok-based hotel operator Dusit International is braced for its largest ever showing at this year's ITB as it enters an unprecedented period of growth that will see it grow from having 29 properties in eight countries to 69 properties in more than 20 countries in the next three to four years.

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Sherry Cuti Joins SpaSoft as Regional Account Manager

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Sherry Cuti has joined SpaSoft as Regional Account Manager for the Northern region of North America.

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Lifestyle Brand Profiles: Hotel Indigo, IHG

The year 2017 stands to be a busy one for InterContinental Hotels Group's Hotel Indigo brand.

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Made in Manhattan: DoubleTree by Hilton Opens in Times Square West

Start spreading the news: Doubletree by Hilton, one of Hilton's 14 market-leading brands, today announced the opening of Doubletree by Hilton Hotel New York Times Square West, located in the heart of bustling Manhattan.

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Marriott International Scores Big With NCAA Partnership

Marriott International announced that it will become an Official NCAA Corporate Partner across all 90 NCAA championships. Designated as the \"Official Hotel Partner of the NCAA,\" 30 distinct Marriott hotel brands across the USA look forward to welcoming students, alumni, fans, and families across the country.

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HMH Hospitality Management Holding Unveils New Logo

HMH - Hospitality Management Holding has unveiled a new logo in keeping with the group's unique selling proposition 'Beyond Hospitality'. It has been developed, to not only meet the evolving needs of the market but also, to reflect the group's distinctive character, exceptional brands and aggressive expansion strategy.

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Nor1 and AccorHotels Announce Expanded Global Partnership to Increase Guest Satisfaction and Upgrade Revenue using Nor1's Merchandising Platform

Santa Clara, CA Nor1 and AccorHotels today announced an expanded partnership to deploy Nor1's merchandising tools across the AccorHotels portfolio of upscale and luxury hotels. \"The addition of the former FRHI brands into the AccorHotels portfolio, presented a unique opportunity to extend the usage and reach of our merchandising platform\", said Jason Bryant, Nor1's Founder and CEO. He concluded, \"We are thrilled to continue working with this hospitality leader and the growing portfolio of AccorHotels\".

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New York revises down 2017 forecast, blames Trump | travelweekly.com

NYC & Company, New York's tourism marketing organization, revised its 2017 travel forecast on Tuesday, stating that it expects 300,000 fewer international visitors than last year \"in light of the recent travel ban and related rhetoric.\" \"These updated figures take into account changing attitudes about travel and access to the U.S. since the previous forecast was announced in October 2016, prior to the new administration,\" NYC & Company said in a statement issued on Tuesday. \"This is the first drop in visitation since the start of the recession in 2008.\"

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AHLA statement on President Trump's address to joint session of congress

President and CEO Katherine Lugar of the American Hotel & Lodging Association (AHLA) issued the following statement following President Donald Trump's address this evening to a Joint Session of Congress.

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Lodging Interactive Handles 200,000 Guest Review Responses

Lodging Interactive, an award winning digital marketing and social media engagement and reputation management agency exclusively serving the hospitality industry, today announced that it has responded to over 200,000 guest reviews for its hotel clients. Since the launch of its CoMMingle service the agency has worked with numerous iconic 4 and 5 star independent properties as well as branded properties representing global brands such as Marriott, Starwood, Hyatt, IHG, Wyndham, to name a few.

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SiteMinder makes two key appointments as it looks to take business to the next level

Five months into its 10th anniversary, the global hotel industry's leading cloud platform, SiteMinder, today announces two key appointments to its C-suite as it looks ahead to the next era of business. SiteMinder has appointed Ken Aoyama and David Jaros, both renowned leaders in their fields, to the respective roles of Chief Product Officer (CPO) and Chief Marketing Officer (CMO) with immediate effect.

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AHLEI and EUHOFA Sign Memorandum of Understanding

The American Hotel & Lodging Educational Institute (AHLEI) and EUHOFA International, a worldwide association of leading hospitality and tourism schools with more than 200 members in more than 50 countries, have signed a Memorandum of Understanding to explore potential areas of cooperation between the two organizations. The agreement was signed in early December during the 55th EUHOFA International Congress in Nairobi, Kenya. The signing ceremony included EUHOFA officers and board members including (pictured, from left): Javier Gonzalez Vizcaino, Lluis Serra, EUHOFA president Maria Wiesinger, AHLEI's Ed Kastli, Jacqueline van der Zwan, and Peter Jones (background).

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HeBS Digital Opens Singapore Office; Brings Book Direct' Footprint into Asia Pacific Region

Off the heels of celebrating its 15-year anniversary, HeBS Digital, the firm that helps hoteliers drastically increase direct bookings and lower overall distribution costs by deploying industry best-of-breed digital technology, consulting and marketing, has expanded its Asia Pacific footprint with an office in Singapore.

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hospitalityPulse Debuts FIRE, the Hotels Industry's First Feature Inventory Response Engine at ITB Berlin 2017

Attendees at this year's ITB Berlin will be introduced to the latest cutting-edge innovations from hospitalityPulse, a leading provider of next-generation technology solutions for the hotel industry. hospitalityPulse will be showcasing a range of products that decrease operational costs, increase guest satisfaction and help hoteliers drive incremental revenues including roomPulse, PulseLink, PulseQueue, PulseMobile and FIRE.

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Umapped Releases Productivity and Revenue Boost Calculators to Help Travel Brands Quantify the Value of Collaborative Itinerary Management

As part of their ongoing commitment to helping travel brands and agencies grow their business, Umapped today announced the launch of their new Productivity and Revenue Boost Calculators. Using data from both Umapped customers and industry itinerary management experts, the award-winning collaborative travel itinerary management platform released the new resource to help travel brands uncover revenue and productivity opportunities that they may be missing, and the potential impact on their bottom line.

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EyeforTravel have an attendee list for the digital travel elite that you need to see!

The focus of this event is mobile, social media and tech innovation. With more travelers turning to the internet and mobile to get ideas, inspiration, and options for their trips. Mobile has made the journey more spontaneous with 'on the go' research tools.

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Introducing SLEEEP: At Long Last, A Space for Recharge

Professionals and visitors to Hong Kong finally have a way to escape the city's hustle and bustle into a tech-inspired haven of tranquility: SLEEEP the new capsule hotel concept by homegrown spatial product developer Space is Ltd., provides high quality, eco-friendly sleeping environments for clients on an hourly or nightly basis from their pilot location on 242 Queens Road Central, Sheung Wan, Hong Kong, halfway along a staircase between Queen's Road Central and Gough Street.

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Corigin Real Estate Group Selects Operations Platform ALICE to Deliver Hospitality and Convenience to their Tenants and Staff

New York, NY -- Corigin Real Estate Group, a preeminent developer, owner and operator of New York City real estate, has partnered with ALICE to improve its resident experience and staff operations at eight New York City properties. Corigin selected ALICE, which powers operations and guest engagement at hundreds of hotels and luxury residences in the United States and around the world, to elevate its tenant offering and improve property management and service delivery across its portfolio.

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HFTP Continues to Build its Global Presence with First Membership Event in London Next Month

Expanding its global scope, Hospitality Financial and Technology Professionals (HFTP), a leading hospitality association and producers of the world-renowned Hospitality Industry Technology Exposition and Conference (HITEC), will host a membership event for HFTP members and prospective members in London for the first time on Monday, 6 March 2017 at the prestigious Rosewood Hotel London named \"Best UK Business Hotel 2016\" by Conde Nast Traveler (UK) at last year's Readers' Travel Awards. The program, sponsored by Keystep, a specialist provider of IT solutions to the hospitality and retail sector, will start at 18:00 and take place in the hotel's The Manor Club meeting room on the third floor. Hospitality professionals interested in attending the premier London event can RSVP to attend.

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World's first rotating hotel is coming to Dubai | independent.co.uk

World's tallest building? Check. World's longest driverless metro? Check. World's first rotating hotel? Check. And now the rotating skyscraper project is soon to become a reality in Dubai by 2020. The Dynamic Tower Hotel was first proposed back in 2008 by architect David Fisher, and will be built by 2020, according to news reports. Each floor of the 1,375ft high, 80-storey hotel will be able to rotate a full 360 degrees. The building will also install wind turbines between each floor and solar panels on the roof, to make it environment friendly and completely self- powered. Dynamic Group's website reads: How many stars? This hotel' will be beyond stars.

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Marriott go from strength to strength with string of awards

Marriott is on a roll. Not content with being one of the biggest innovators in the hospitality industry by consistently embracing new technologies, it has also continued to excel in the more traditional realms of hospitality. A new press release from the group titled \"Marriott International Comes Out on Top With Highest Number of Award-Winning Hotels\" asserts that the chain has been awarded the most accolades to any hotel group in 2017. The group, who are the umbrella company for an array of world renowned hotel brands including Westin, W Hotels, Ritz-Carlton, Sheraton and St. Regis, were awarded 141 Gold and Silver across their properties by the U.S. News and World Report in its Best Hotels selection, which is now in its seventh year.

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World of Hyatt Welcomes New Era with \"For a World of Understanding\"

Hyatt Hotels Corporation (NYSE: H) today announced the launch of World of Hyatt, Hyatt's new global platform grounded in the simple idea that a little understanding goes a long way. This reflects Hyatt's purpose and reaffirms its commitment to building genuine and trusted experiences and engaging its community of loyalists in a way that is meaningful to them.

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Hotel and Mobile Boost OTA Online Bookings

U.S. online travel agencies (OTAs) continue their upward climb and have increased their share of the total travel market. Bolstered mainly by hotel and mobile, OTA online bookings are now growing faster than suppliers', which are on a downward trend.

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Just Released: The Guest Experience in Today's Digital Hotel

Local Measure, the leading location-based social intelligence platform has released a hotel industry guide to the technologies shaping today's guest experience.

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Premiering Six Senses Style From Yoga Class to On-The-Go Excursions

For anyone who appreciates high-quality and well cut yoga wear, Six Senses is delighted to announce a range of exclusive designs created in collaboration with Ana Heart of London. A small, bespoke brand renowned for their hip and chic design approach with great attention to detailing, Ana Heart also met the Six Senses criteria of sustainable manufacturing practices.The collection, which is technically yoga clothes with exceptional cuts, is functional and comfortable, distinctly feminine and with an edgy twist. The eco-friendly fabrics nicely complement the designs to move effortlessly with the body and make every body-shape drop- dead gorgeous. And due to the simplicity of style and color palette they are as trendy in a yoga class as they are as essentials of a stylish on-the-go wardrobe.The fabrics are nothing short of amazing. Lyocell is sustainable and with great moisture absorption ability, representing a milestone in the development of environmentally benign textiles. It starts life as wood pulp and with the magic of nanotechnology in an award- winning closed-loop process that recovers or decomposes all solvents emissions becomes a luxurious fabric that is biodegradable and crease resistant.Cotton supima has such a soft hand that it is referred to as the cashmere of cottons. Strong and able to carry color brilliance, it is grown on furrowed rows where it can be closely regulated to make it the highest quality cotton available. Suplex & Quick Dry is a fiber quality developed especially for Ana Heart's leggings and bras. It offers softness with amazing tension without discomfort and guarantees a dry, supportive experience during yoga practice.The collection has been designed in three colors created especially for Six Senses: charcoal, white and indigo. The garments are sized from small to extra-large and comprise a comprehensive selection of pieces from racer and strappy bras to a choice of tanks, ballet leggings and sweatpants. Five entirely new and exclusive takes are a wrap top, a see- through sleeved and laced top, a top with waist-tie, leggings also with a waist tie and a sweater with laced shoulders and side vents.According to Amanda Ibgui, cofounder of Ana Heart, \"Each piece has a small but distinctive touch of gold or silver-colored thread embroidery that stands for each woman's individuality, for her inner light. This somewhat discreet detail is like a little secret sign, a reminder to be kind to oneself.\" As a special treat, the range also includes a cotton tote-cum-yoga bag that is made for carrying everything a woman needs smartphone, keys, makeup, a book and a bottle of water.Currently the Six Senses Yoga Line by Ana Heart, which is produced in Europe, is available at nine spas; Six Senses Douro Valley, Six Senses Laamu, Six Senses Yao Noi, Six Senses Zil Pasyon, Six Senses Spa Courchevel, Six Senses Spa Doha at Sharq Village, Six Senses Spa Koh Kood, Six Senses Spa Kunfunadhoo, Six Senses Spa Marbella and will be rolled out across the remaining spas this year.

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Ascott Unveils 32,000-square Feet Living Lab To Field Test Co-living Concepts Of Lyf

CapitaLand's wholly owned serviced residence business unit, The Ascott Limited (Ascott) has launched its first living lab to field test its newest brand, lyf, that is designed for and managed by millennials, in partnership with the Singapore Management University (SMU). Named lyf@SMU, Ascott will simulate a lyf product at SMU to test out various co-living concepts, enabling its students to be the first in the world to experience and shape upcoming lyf properties.

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Luxury Hotel and Resort Photography

Eileen Escarda is an visual story-teller and photographer who creates beautiful images for hospitality industry clients. Eileen's passion for light, in all it's manifestations, allows her to excel in a multidisciplinary career. Whether it's architectural interiors and exteriors, lifestyle photography, aerials or food - she strives for images to be authentic and real. Helping others achieve their story telling goals inspires her creatively and is what guides her work. Based in South Florida, Eileen shoots world wide with assistance of countless talented resources, which she has collaborated with throughout 28+ years in the industry. No vision is unattainable.

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Conrad Hotels pushes forward with new openings

Conrad Hotels and Resorts are in for a busy few years, with 2017 marking the beginning of a heavy construction streak for the Hilton-run group. The next two to three years will see the opening of 22 new projects across the familiar markets of North and Latin America, the Middle East and Asia Pacific, where the group already has a number of existing hotels. The 5-star hotel company titles itself as \"smart luxury\", aimed a demographic of discerning guests who seek to connect life, business and pleasure while they travel. Conrad Hotels provides a service of efficiency and excellence to their customers, as well as \"a world of infinite connections, intuitive services, and inspired experiences.\"

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Digital innovations and analogue encounters

At the ITB Berlin Convention numerous sessions on digitalisation and travel technology will take a look at the future Live testing of innovation, career tips for technically minded newcomers and how to deal with fake news in a crisis Exclusive market survey by Travelzoo/ ITB Berlin on travellers' safety concerns

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HEDNA Announces New Leadership

HEDNA (the Hotel Electronic Distribution Network Association) announced its 2017 Board of Directors and new members of the Executive Committee at its recent Global Distribution Conference in San Diego, California.

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Ampsy and Destination Marketing Association International Partner to Bring Hyperlocal Social Analytics to Destination Marketing Organizations

Ampsy and Destination Marketing Association International (DMAI) today announced a strategic partnership which unites the two companies in delivering best-in-class social geofencing and analytics technology to Destination Marketing organizations (DMOs).

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AHLEF Opening Doors to Opportunity Capital Campaign Surpasses $8 Million Goal

The American Hotel & Lodging Educational Foundation (AHLEF) today announced that it has raised more than $8,000,000 in its fundraising efforts to promote hospitality's future talent through scholarships, professional development opportunities and research.

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HSMAI Honors Innovation at its 60th Annual Adrian Awards

The Hospitality Sales & Marketing Association International (HSMAI) presented the 60th Annual Adrian Awards at the New York Marriott Marquis, recognizing excellence in travel advertising, digital marketing and public relations, and the leaders behind the work.

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Sokha Siem Reap Achieved Prestigious Five Star Plaque

Sokha Hotels & Resorts, Cambodia's leading Hospitality Company, today announced that Ministry of Tourism, Cambodia has bestowed its coveted Five-Star rating to Sokha Siem Reap Resort & Convention Center. Since the hotel's opening on 14th September 2016, it has carried forward its service principles in offering legendary service, which has been repeatedly affirmed by the multiple awards received by the resort.

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HITEC Toronto Exhibit Space is Officially Sold Out

Global hospitality association Hospitality Financial and Technology Professionals (HFTP), producers of the world's largest hospitality technology conference Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exhibit space for HITEC Toronto is officially sold out. A waiting list is available on a first-come, first-served basis for booth space an updated floor plan is available on the HITEC Toronto website. HFTP's HITEC Toronto is the second, and largest, of three HITEC events planned for 2017, and will take place June 2629 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Milestone Analytics Solves the Customer Journey Puzzle

The proliferation of multiple devices accompanied by the evolution of customer behavior has created new challenges in tracking and understanding customer journey for many online and omnichannel business in verticals such as online retail, banking, and hospitality. The customer path to conversion is increasingly complex and confusing due to so many different devices, channels and visits.

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4 Key Strategies to Shift Bookings from OTA to Direct

In part 1, we shared with you two digital marketing strategies that you can implement immediately that will drive higher direct revenue and shift market share from OTAs and other third parties. Here are two more effective strategies that are most successful in driving direct business:

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Sothys Spa at Lucky Dragon Launches with SpaSoft Spa Management System

STOWE, VT February 21, 2017 Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that Lucky Dragon has chosen SpaSoft Spa Management System for its Southys Spa in their new Las Vegas Casino Hotel.

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Innovation, technology and sustainability - pillars of Smart Destinations

Over three days (15-17 February) more than 100 speakers from 20 countries convened in Murcia, Spain to present solutions and experiences for 'smart destinations'. The 1st UNWTO World Conference on Smart Destinations was organized by the World Tourism Organization (UNWTO) in cooperation with the Ministry of Industry, Tourism and the Digital Agenda of Spain and the Region of Murcia.

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Collaborative Itinerary Management Unlocks Traveler Engagement and New Revenue

Traveler engagement is no longer a series of one-off transactionsit's an ongoing dialogue and experience. Consumers today want to interact virtually with products and brands in multiple ways. Social media content and conversations with friends and influencers is one of the first places people go for travel planning. Smartphones and connected devices have opened the floodgate for businesses to be more in touch with their customers than ever before. (It is estimated that in 2016 there were more than 10 billion mobile devices surpassing the human population). The prevalence of mobile along with new apps like Google Trips have quickly made mobile itineraries a must have for travel brands, not a nice to have.

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StayNTouch to Host Live Webinar on the Importance of Leveraging Latest Technology to Future Proof Your Hotel

StayNTouch, an innovator in mobile technology and Property Management Systems (PMS) for hotels, today announced it will be hosting an upcoming webinar titled, \"Your Guests are Dynamic, Your Hotel PMS Should Be Too!\" The 45-minute educational session will take place on March 1, 2017, at 1 PM EST (10 AM PST/6 PM GMT).

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Brand Profile: The Luxury Collection Hotels & Resorts

No one involved in the global hospitality industry would deny that last year was a busy one for STARWOOD HOTELS and RESORTS. In September, Marriott International completed its acquisition of Starwood Hotels & Resorts Worldwide, which created the world's largest hotel company.

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How brands are targeting business travellers | econsultancy.com

Travel brands typically focus on leisure travellers the type of person looking for adventure and escape. But what about those looking for basic comfort and convenience? According to a survey from Booking.com, 93% of business travellers feel stressed at some point during their journey - unsurprising given the amount of logistics involved. From planning to managing expenses, and even without taking into account the actual work that needs to done, there's a whole heap of hassle that goes along with corporate travel.

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Russia: Outbound Travel Market To Go Up By 30% | tourism-review.com

More than 3 million Russians are expected to travel to Turkey in 2017, according to experts. The outbound travel market is likely to grow again. Turkish authorities make all efforts to restore the inflow of tourists this year. In 2017, 3-3.5 million Russian tourists will visit Turkey. The Russian outbound travel market is booming again.

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Curacao's Floris Suite Hotel - Spa & Beach Club is Improving its TripAdvisor Reviews with ALICE

New York, NY -- Curacao's Floris Suite Hotel - Spa & Beach Club is delighted to announce that using ALICE's operations platform is increasing staff efficiency and guest satisfaction at the hotel. The 72-suite, adults-only resort adopted ALICE's Suite product two years ago to improve both its staff and guest experience. ALICE Suite brings a hotel's departments and its guests together on the same platform for improved communication and request management.

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Czech It Out: W Hotels To Debut in Prague in 2020

W Hotels Worldwide, part of Marriott International , announced it will open W Prague in 2020. Owned by PPH Evropa s.r.o, W Prague marks the brand's debut into the Czech Republic, and will be located on Wenceslas Square in the heart of the buzzing capital city. The hotel will be a renovation of the former Grand Europa Hotel, a radical art nouveau style property that pushed boundaries when it originally opened in 1905, and will do so again with the W brand's progressive design and innovative spirit. The historic structure will be combined with a modern new building to create a stunning blend of old world glamour and bold, contemporary design.

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Palladium Hotel Group recognised by Hard Rock International as Brand Marketing Hotels & Casinos Partner of the Year 2016

Spanish hotel company, Palladium Hotel Group, has been recognised by Hard Rock International as 'Brand Marketing Hotels & Casinos Partner of the Year 2016'. The award which was announced at Hard Rock International's annual global conference which took place in January 2017, acknowledges exceptional marketing initiatives, passion for the brand, a collaborative approach and premium product delivery. News from Palladium Hotel Group

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TRIPBAM and TrustYou Announce Hotel Review Data Integration Partnership

TRIPBAM, the hotel rate shopping service innovator, and TrustYou, the world's largest guest feedback platform, today announced a strategic partnership between the companies. The agreement will allow TRIPBAM to provide summarized review content from TrustYou, via both TrustScore Widgets and Meta- Reviews, to clients and their travelers. In addition, the partnership will support TRIPBAM in furthering its mission of providing corporations, hotels, travel agencies, and travelers with a hotel shopping service that helps keep hotel costs low, increase traveler compliance, and improve negotiated hotel programs.

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What Marriott Learned From Starwood's Loyalty and Digital Expertise | skift.com

Marriott International, like every other hotel company on the planet, is taking a very intense look at loyalty these days, and asking themselves the following questions: Namely, how do we define it? How do we build it? How do we keep it? And specific to Marriott, there's also the very big challenge of eventually merging three different loyalty programs Marriott Rewards, Starwood Preferred Guest, and Ritz-Carlton Rewards by next year. With the company's newest updates for the Marriott mobile app, we're getting a tiny glimpse into what the company is planning to do essentially trying to personalize the guest experience with the help of technology.

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Marriott And Hilton Stay Ahead Of The Sharing Economy, Proving That Airbnb Is Not The Uber Of Hotels | forbes.com

On Wednesday this week, two giant hotel chainsHilton and Marriottannounced their 2016 earnings. Hilton Worldwide Holdings HLT -1.25% Inc., the owner of the Waldorf Astoria, reported increased earnings per share (EPS) for its fourth quarter at $0.70, beating $0.65 per share in the last year's quarter. Marriott International MAR -0.03% Inc., which acquired Starwood Hotels and Resorts Worldwide in September, reported a surge in quarterly profits to $244 million from $202 million a year earlier.

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Plateno Group expected to strengthen its 5th position among the top world hotel companies

In 2017 Plateno Group is expected to strengthen its 5th position among the top world hotel companies via technology integration of Plateno, Jin Jiang, Louvre and Vienna Hotels systems. Furthermore Plateno will showcase new distribution platforms, and expand the implementation of Plateno Connect.

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Jumeirah Group's portfolio set to double in size in the coming years

Dubai-based hotel group Jumeirah Hotels and Resorts, in many ways, embodies the spirit and grandeur of the Middle East. Headquartered in one of the region's, and indeed the world's, most prosperous, glamorous and modern cities, Jumeirah asserts its mission with a confidence that inspires, stating on their website that they \"are regarded as among the most luxurious and innovative in the world.\" Founded in 1997, the company's goal was clear \"to become a hospitality industry leader through establishing a world class portfolio of luxury hotels and resorts\", and they seem to have succeeded in doing just that, now boasting a total of 25 5-star hotels and resorts worldwide, with that number set to double over the next 3 years.

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Associated Luxury Hotels International (ALHI) Launches All-New Website With Many New Features

. . . ALHIs Enhanced Website features their Unique, Distinctive & Authentic Portfolio of 250+ Luxury-Level Hotels & Resorts Designed for Meetings, Conventions & Incentive Travel Programs Around the WorldORLANDO, FL (February 2017) Associated Luxury Hotels International (ALHI), the leading independent Global Sales Organization (GSO) serving the North American Meetings & Incentive marketplace, has just launched an all-new website, with enhanced Search abilities and many new features. According to ALHI CEO David Gabri, the new website is designed as a one-stop online resource to assist meeting professionals, convention specialists , association executives, incentive travel specialists and business executives in identifying luxury-level and upper-upscale hotels and resorts around the world which are specifically designed and operated for meetings, incentive/recognition programs, conventions, and exhibitions. ALHIs portfolio features more than 250 AAA Four- and Five-Diamond quality, mostly independent, member hotels and resorts worldwide, which offer a total of 138,5000 rooms and more than 10 million square feet of meeting space.Featuring the same alhi.com address, this new site was designed with valuable input from ALHIs Industry Advisory Council members; association executives and incentive specialists via focus groups; and with input from many of the ALHI Member hotels and resorts, valued accounts, and knowledgeable ALHI Global Sales professionals. The attractive new website is very mobile-friendly, and offers many more search functions and features that will be of great assistance in planning meetings, conventions and incentive travel programs. Among the many new features is an interactive world map showing all of ALHIs 250+ hotels and resorts in 45 countries. The search function includes the ability to search by: destination (city, state or country); the type of property (i.e. Big Box, Level 5, City Solutions, Beach and Island, Golf, Ocean Line, Resorts or Passport Collection); the number of guest rooms; and/or the amount of meeting space. Or, you can simply enter the name of a specific hotel or resort, and go directly to complete at-your-fingertips information on that property. In addition, the new website enables you to search the type of property or destination, and then filter the results down by the number of guest rooms, the number of meeting rooms, the size of the largest meeting room, and/or the total square feet of meeting space.Another function enables planners to compare properties being considered with an Add to Compare button. There also is a page for each of ALHIs 250+ distinguished member hotels and resorts. This includes a colorful printable Fact Sheet PDF, a printable Floor Plans PDF, a printable Capacity Chart PDF, and the Google Map location. Each hotels or resorts page also features useful Fast Facts information presented in a concise manner, which includes: the number of guest rooms; largest meeting room; 2nd largest meeting room; total meeting space; the number of meeting rooms; closest airport; meeting facilities description; a capacity chart (which can be viewed in feet or meters); accommodations overview; dining and recreational information; and a beautiful photo gallery. The new website features larger images and a cleaner home page, with the ability to scroll down on the home page for current news and ALHI Member Updates (such as renovation details or new offerings) at ALHIs distinguished hotels and resorts. The new website also features additional information on the ALHI Global Luxury Alliance members, which includes 23 luxury cruise ships appropriate for M&I programs, and Destination Management Companies (DMCs) in 100-plus locations worldwide. This new, user-friendly website is a very valuable resource for meeting and incentive professionals to do research online, but also is terrific for planners when talking and working with their ALHI Global Sales professional as they provide personal guidance and insight on why one or more ALHI member hotels or resorts might be the precise solution for a particular meeting or program, said Gabri. Added Gabri, So, for quick and easy access to luxury-level and upper-upscale hotels and resorts around the world which are specifically designed and operated for M.I.C.E. programs, planners should save as a Favorite this wonderful newly enhanced resource.The combination of the new website, our 2017 ALHI Global Meeting Guide, and the insight of our skilled ALHI Global Sales professionals has proven to be a very popular GSO combination with planners, said Gabri. This then leads to site visits to the specific hotels and resorts of interest, which ALHI coordinates. So whether your group is seeking city, resort, global, and/or incentive solutions, ALHI has the solution to suit your needs. ALHI (alhi.com) is a membership-based, dues-funded Global Sales Organization, providing extensive GSO sales services throughout the United States and Canada at no cost to the Accounts, while providing valuable services, expertise, local connectivity, market intelligence, and account advocacy. Collectively ALHI is prepared to assist Accounts in the U.S. and Canada with their programs in the U.S.A. and over 90 other countries worldwide. ALHI provides a team of experienced, proven and knowledgeable sales professionals for Account advocacy with full market one-call professional GSO sales assistance and access to their distinctive hotels, resorts, and venue resources for M&I programs of any size and scope worldwide. ALHI helps Accounts best achieve their objectives and budgets, with distinctive venues, vital insights, and responsible service to enhance the ease and success of their programs. For more information about ALHI, to inquire about any of the ALHI portfolio properties and Alliance partners, and/or to acquire a free copy of the ALHI 2017 Global Meeting Guide or the ALHI app, contact your nearest of the 20 ALHI Global Sales offices situated coast-to- coast in the United States and in Canada, or call the ALHI Group Desk toll-free at 866-303-ALHI (2544), and visit alhi.com . ALHI Global Sales offices are located in Atlanta, Boston, Chicago, Dallas, Denver, Hartford (CT), Houston, Kansas City (MO), Los Angeles, Louisville, New York City, Orange County (CA), Orlando, Philadelphia, Phoenix, Richmond, San Diego, Spokane (WA), Toronto, and Washington, D.C. For specifics, go to alhi.com to identify the nearest ALHI GSO Team sales professionals in your state/area.

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Stop kidding yourself. You're not going to use the hotel gym | qz.com

Hotels are racing to build fancy gyms for their guestsbut that may be an exercise in futility. Fewer than half of hotel guests who say they planned on using a hotel's fitness center actually use property's gym during their stay, according to a new survey on hotel amenities by the Cornell University School of Hotel Administration.

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White Lodging Leads New Trends, Innovations in Hotel Management

White Lodging Services announced today that it has completed a corporate rebranding that reflects its evolution as a trendsetter and innovator in the hospitality management space and a people-centric company driven by passion, excellence and engagement among its 12,000 associates. The new branding, punctuated by the tagline \"Success Knows No Boundaries\", includes a new company logo, website, multimedia content and overall messaging, all of which aim to tell the story of White Lodging's industry- leading results for owners, best of brand service to guests, and engagement of employees who are top 10% performers in their respective disciplines. The company is positioning to share its story as it enters into the fastest growth period in its history with 17 hotels opening in the next 18 months.

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New study reveals hoteliers envision similar industry technology in 2020 as ten years ago

While hoteliers anticipate highly-sophisticated and 'digital native' hotel guests in 2020, their plans for industry technology remain stuck in the early 2000s. This is the startling research finding from 'The Hotel Industry in 2020' carried out by Peter O'Connor, IDeaS Revenue Solutions, Revinate and SiteMinder. The study compiled survey results from hundreds of leading hoteliers around the world, and the results of a 'visioning' session with experienced hoteliers and consultants held during World Travel Market (WTM) London in November 2016.

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Hilton Reports Fourth Quarter And Full Year Results; Achieves Record Pipeline And Net Unit Growth For The Year

MCLEAN, Va. -- Hilton Worldwide Holdings Inc. (\"Hilton,\" or the \"Company\") (NYSE: HLT) today reported its fourth quarter and full year 2016 results. The Company completed the spin-off of Park Hotels & Resorts Inc. (\"Park\") and Hilton Grand Vacations Inc. (\"HGV\") (the \"spin-offs\") in January 2017. All results herein present the performance of Hilton without giving effect to the spin-offs, unless otherwise specified. Additionally, all share and share-related information presented herein have been retroactively adjusted to reflect the 1-for-3 reverse stock split of Hilton's outstanding common stock that occurred in January 2017 (the \"Reverse Stock Split\"), unless noted otherwise. Highlights include:

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Brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Mercure Launches Its First Bot And Share Its Local Stories With You

The Mercure brand is launching its BOT, an up-to-the-minute instant messaging solution available on Facebook and Messenger. Offering a hotel experience anchored in a specific locality is the very essence of the Mercure brand and its venues. Everything from design to food is geared towards helping guests grasp what makes a city tick and providing inroads into the history and hidden treasures that form the identity of a place. But only a BOT is capable of memorizing the full range of stories from so many places around the world! This handy tool will enable travelers and neighborhood residents alike to discover the \"Local Stories\" that surround them, simply by geolocating and allowing themselves to be guided.

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ZUMATA Wins 2017 IBM Choice Award for Top New Business Partner

Singapore February 15, 2017 ZUMATA today announced that it has been named a winner of the IBM Choice Award for Top New Business Partner. Honored at the IBM PartnerWorld Leadership Conference in Las Vegas, Nevada, United States, ZUMATA was recognised for its ability to leverage IBM Watson's suite of API's in formulating tools and solutions for businesses that enhance the customer experience throughout the entire customer journey. In particular, ZUMATA's solutions improve areas of personalised recommendations, advisory on product choices and automation of on-demand customer service via voice or text.

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Hilton Chicago/Oak Brook Hills Resort Announces Launch of Honeybee Awareness Campaign

B., the farm-to-table restaurant located inside the Hilton Chicago/Oak Brook Hills Resort & Conference Center, is hosting a bee-themed culinary experience on Friday, March 10th to celebrate the upcoming start of bee season and the launch of a new honeybee education campaign. The \"B. Aware\" Dinner consists of five chef- crafted courses, all made with and paired to mead (fermented honey) from Wild Blossom Meadery in Chicago. The \"B. Aware\" Campaign is a new, broad-based initiative this year aimed at raising awareness on the declining honeybee populations.

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4 Key Strategies to Shift Bookings from OTA to Direct

As OTAs increasingly use aggressive marketing techniques, hoteliers are at risk of losing a significant share of their total reservations to third parties. Hoteliers often cite the digital media advertising budget strength of OTAs as the primary reason for this shift. While the advertising budget strength of OTAs is noteworthy, the truth is that a substantial portion of the OTAs market share growth has been driven by organic search traffic. Robust website technology combined with extensive research on conversion techniques drive this growth. In addition, OTAs do an excellent job of search engine marketing and email marketing. The surprising truth is that all these strategies are easily accessible to individual hotels, offering an immense opportunity to enhance direct revenue while lowering the cost of distribution. Milestone works with over 2000 independent hotels and brands to drive higher direct revenue and shift market share from OTAs and other third parties by using the same technologies that are deployed by larger travel websites. Here are first two top strategies that are most effective in driving direct business:

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Puzzle Partner Signs Hotel Technology Innovator hospitalityPulse as New Client

Leading B2B travel and hospitality technology marketing agency Puzzle Partner announced today that it has been named agency of record (AOR) for hospitalityPulse, the innovative hotel technology company based in Santa Cruz, California. Puzzle Partner will support hospitalityPulse through strategic and tactical marketing initiatives, including messaging, communications, public relations, and content development.

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HSMAI Announces Americas Board of Directors and Executive Committee for 2017

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce its 2017 Americas Board of Directors, Executive Committee, and Expert Communities Chairs. The HSMAI board consists of a wide range of hospitality professionals from all areas of the industry, representing more than 25 hotels and hotel companies.

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nSight for IDeaS Helps Hoteliers Drive More Profitable Bookings by Tapping Forward-Looking Travel Intent Data

When it comes to forecasting hotel booking behaviors in order to maximize revenue strategy, more data is better than less. That's why IDeaS Revenue Solutions and nSight Travel Intelligence have teamed up to offer hoteliers a new experience in revenue management that allows managers to \"futurecast\" inventory demand based on a rich set of data points never before available on a single technology platform.

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Iberostar Launches New App For Guests

In line with the digital transformation of the hospitality industry and the brand's commitment to providing guests with the most innovative products, IBEROSTAR Hotels & Resorts launched its newIBEROSTAR APP application, a phone app for guests that will enable them to enjoy their experience at the hotel to the fullest.

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Dusit International teams up with Japan's Prince Hotels for Staff Exchange Programme

As part of its strategic marketing alliance, global hospitality company Dusit International, together with Japan's largest hotel chain, Prince Hotels, has launched a Staff Exchange Programme, starting this month.

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Milestone CMS delivers record average revenue growth and average group booking increases

Milestone announced another banner year for its customers as they achieved record results by leveraging Milestone's unique value as both a software developer and a design and digital marketing agency. New web sites on Milestone's Content Management System consistently experience a 25% to 40% growth in revenue. Hotels and resorts like the Tan-Tar-A Resort in Osage Beach, Missouri, for example, achieved year-over-year revenue growth in high double digits, over 57% with an increase in group bookings of 300%.

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Hoteliers Comb the Ranks of Tech Workers to Gain an Edge | nytimes.com

The front desk manager or housekeeper may epitomize the hotel employee, but the hospitality industry is increasingly dependent on tech workers, vacuuming data scientists, web designers and other experts into its ranks. More than ever, guests look to their phones and computers to research, book, stay in and communicate with hotels. That translates to critical technology needs in information security, mobile development and systems integration. Inside hotel operations, data analysis can help find new customers, make a dining room more profitable or provide information to executives making business decisions.

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Three ways technology is making waves in construction | JLL Rel Views

From the drones buzzing round capturing footage of building sites to the latest computer software enabling ever closer collaboration between teams, the construction industry is awash with new technology.

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The Reservation Benchmark

In pursuit of our mission to help hoteliers recapture guest relationships and increase conversions on their websites, we conducted a small piece of research.

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Hospitality Marketing Associates Expands Reach with Seven New CRM Partnerships

Hospitality Marketing Associates (HMA) expands client base with the addition of seven properties within the newly merged, Benchmark Resorts & Hotels and Gemstone Collection. Dollywood's DreamMore Resort & Spa (Pigeon Forge, Tennessee), Beachwalk Resort (Hallandale Beach, Florida), Hotel Deca (Seattle, Washington), The Essex, Vermont's Culinary Resort & Spa (Burlington, Vermont), Topnotch Resort (Stowe, Vermont), Ames Boston Hotel and Copley Square Hotel (Boston, Massachusetts) have partnered with HMA to manage their customer relationship marketing programs.

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Last Call for Building the Sales Pipeline' HSMAI Event in Virginia

A few seats remain for \"Building the Sales Pipeline in 2017,\" an interactive educational event to be hosted by The Hospitality Sales and Marketing Association International's Washington, D.C., chapter Feb. 23 in Arlington, Virginia.

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New York's Nolitan Hotel Improves Their Engineering Operations with ALICE

The Nolitan's GM appreciates how ALICE asks the right questions, listens, and works to tailor the product to the hotel's needs.

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Washington Marriott Wardman Park Celebrates American Poet

Celebrating its centennial, in 2018, the Washington Marriott Wardman Park has been host to many important moments in American history. In 1954, Thurgood Marshall and his colleagues stayed at the Wardman Park Hotel in unincorporated Washington, DC when he prepared and tried Brown vs. Board of Education in the Supreme Court. Langston Hughes, famous African-American Poet and Thurgood Marshall's college friend, worked as a busboy at the Wardman Park Hotel, when he was discovered in 1925. He encountered American poet Vachel Lindsay and shared his poems. Impressed, Lindsay publicized his discovery of a new \"busboy poet.\"

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Sereno Hotels Announces Launch Of New Brand Website

Sereno Hotels is pleased to announce the launch of its new website, serenohotels.com, which serves as a booking engine and destination guide for its four properties: the award-winning Le Sereno St. Barth's and Le Sereno Villas, which recently was voted the \"No. 1 Resort in the Caribbean\" in Conde Nast Traveler's Readers' Choice Awards, along with its newest sister property, Il Sereno Lago di Como and Villa Pliniana, designed by famed Milan-based architect and designer Patricia Urquiola. Both Lake Como properties opened to much acclaim in 2016, as bloomberg.com distinguished Il Sereno as \"Europe's most luxurious new hotel.\"

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NEW Inncentives Loyalty Club by Vimana to Drive Value, New Customers to Owners

As part of its commitment to helping franchisees compete head on with the bigger brands in 2017, Vimana Franchise Systems is rolling out a new loyalty program this month that is positioned to be one of the most effective in the industry. Powered by IBC Hospitality Technologies, the new Inncentives Loyalty Club by Vimana mirrors frequent-guest programs offered by the major brands; guests earn travel vouchers for stays that can be redeemed at any Vimana property or at one of 20,000 unique boutique hotels worldwide within the International Vacation Hotels (IVH) network. Inncentives Loyalty Club is offered without a fee increase to Vimana's Centerstone Inns/Hotels/Plaza Hotels and Key West Inns/Hotels/Resorts brands, and owners are not responsible for free-stay reconciliations.

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NYX Hotels by Leonardo Hotels:City Lovers create a special NYX Experience

The City Lovers - the staff of NYX Hotels are much more than classic hotel employees: they love their city with a passion and quite naturally transfer this enthusiasm to their guests. City Lovers like to be the go-to contact for all kinds of city information, operating informally instead of rigidly; as trend-setters, as opposed to the traditional ilk of city guides. They spread warmth and a spirit of friendship, which stays with their guests long after their visit is over. They know where the Tel Aviv party people revel, reveal the Milanese fashion hot- spots and tell you where you can find all the fascinating sub-culture communities in Prague.

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Young, digital and keen to travel: Youth Travel at ITB Berlin

Youth Travel exhibitors in Hall 4.1 at ITB Berlin will have information on new language courses abroad and summer trips Discussion rounds on festival tourism Communicating with emojis

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Five global wellness trends to watch in 2017 | 4hoteliers.com

From time to time, we have covered trends in wellness; with our new-found availability of information from the Global Wellness Institute, we expect to be covering wellness more often. This Herman Trend Alert represents a taste of the wellness trends for 2017 and beyond that emerged from a recent worldwide meeting of 500-plus wellness experts who recently gathered in Kitzbuhel, Austria, for the Global Wellness Summit.

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Healthy Consumer, Spending Shifts Benefit U.S. Lodging & Leisure

A healthy U.S. consumer bodes well in the near term for the U.S. lodging and leisure sectors, according to the first edition of Fitch Ratings' \"All Inclusive: U.S. Lodging & Leisure Handbook.\"

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Seven Mobile Marketing Opportunities For The Travel Industry | forbes.com

It wasn't that long ago that virtually all travel transactions went through brick-and-mortar agents. But now travel dollars are increasingly being spent via digital, especially on mobile. According to the latest figures from eMarketer, 63% of digital travel ad spend goes to mobile, and that share is climbing rapidly. I spend a lot of time identifying best practices to help travel companies get more out of mobile investments. There are many ways travel companies can get more by doing more on mobile. Building a good transaction site and app are only the first steps in what must be an ongoing commitment to mobile innovation. Here are seven musts for travel marketing in 2017:

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For 2017, Resolve to do Something About Your Hotel's Package Problem

In recent years, the package situation at many hotels has become untenable. This is especially true for hotels where the concierge and front desk are responsible for package management, because concierge technology today doesn't account for package management alongside the other requirements of the job. ALICE Concierge is the first concierge technology on the market that helps concierges with a dedicated package management toolkit, in addition to all the other concierge-supporting functions of the technology platform.

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Austria's Tourism Reaches 140 Million Mark For The First Time | tourism-review.com

The year 2016 brought many visitors to the Alps and to the Danube. However, for the hoteliers not everything is rosy. The start of the winter season was somewhat weak for Austria's tourism. The hotel industry in the Alpine republic is flourishing. Austrian hotels managed to generate 140.85 million overnight stays in 2016. This is a 4.2% increase compared to 2015. This figure is a new record for Austria's tourism and is above the 140 million mark for the first time ever.

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German Tourism Reaching New Record | tourism-review.com

The Baltic Sea, Allgau, Lake Constance German destinations are more popular than ever. Last year a new peak of 447.3 million overnight stays in terms of domestic and foreign guests was reported. The growth of German tourism is expected to continue in 2017. Germany's travel industry boom has no end. The number of overnight stays rose to a record value of 44.3 million. This is the sixth year in a row in which a new record had been reached.

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French Tourism Industry Is Finally Growing | tourism-review.com

French tourism industry is finally celebrating. After two years, tourists are back in force in France. The strong rebound, that reaches the figures from before the attacks in 2015 and 2016, benefits mainly to the urban areas and in Ile-de-France, according to INSEE (French National Institute of Statistics and Economic Studies). During the last three months of 2016, the amount of overnight stays showed an increase of 3.9% compared to the last quarter of 2015, after two consecutive quarters of decline, according to the Institute of Statistics. This strong rebound is more than offsetting the net decline recorded a year earlier (-1.8%) related to the impact of the attacks from January 2015.

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PolyU Study Finds Chinese Hotels Must Act on OTAs

Hotels in China have \"little negotiating power\" with online travel agents (OTAs) and could do more to resist their increasingly dominant role, suggest MSc student Lorraine Zhang, Associate Professor Basak Denizci Guillet and Assistant Professor Deniz Kukukusta of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research paper. Yet this should not suggest that hotels can do away with \"maintaining a healthy relationship with this important distribution channel\", the researchers warn. In a wide-ranging study the researchers also find that the competition between OTAs is even more intense than it is between OTAs and hotels, and is likely to intensify further with the entry of new companies into the market.

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Brand Profile: Edition Hotels

Over the next three years, Marriott International's Edition Hotels is poised to open 12 new hotel projects spread across four major global hospitality regions, representing a bountiful and prolific expansion for Edition Hotels.

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Hilton Honors Provides Exclusive Access to Once in a Lifetime Music Experiences

MCLEAN, Va. -- Last night, during GRAMMY Week, Hilton (NYSE: HLT) launched \"Music Happens Here,\" a first of its kind integrated music program that provides Hilton Honors members with unique concert experiences and unprecedented access to music and artist connections. The program builds on Hilton's exclusive partnerships with Live Nation and with The Recording Academy(the organization which bestows the GRAMMY), and introduces a new music and travel content creation partnership with Spotify.

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What does a good website test look like? The essential elements of testing | googleblog.com

\"Test! Test! Test!\" We've all heard this advice for building a better website. Testing is the heart of creating a culture of growth a culture where everyone on your team is ready to gather and act on data to make the customer experience better day by day. But how do you run a good test? Is it just a matter of finding something you're not sure about and switching it around, like changing a blue \"Buy now\" button for a red one? It depends: Did you decide to test that button based on analytics, or was it a wild guess?

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Caribbean Tourism Organization (CTO) State of the Industry Report 2016 - dissection

Overview:I am going to discuss, in greater detail, the Caribbean tourism performance in 2016 and what to expect in 2017. 2016 marked another record-setting year as for the first time in our history we received over 29 million arrivals. This is also the 7th consecutive year of growth and our estimated 4.2% increase in tourism trips is the 3rd consecutive year above the global growth rate. Moreover, the average annual growth rate over the last 7 years slightly exceeded the average annual global growth rate of international trips. The performance in 2016 was primarily supported by sustained economic growth in the US, our main source market, and relatively low oil prices. Following an increase in the Caribbean market share of global visits in 2015, rising by 0.1 percentage points, it remained steady at 2.4% in 2016. Nevertheless, negative events such as a weak Canadian dollar and the most active hurricane season since 2012, especially in October, no doubt contributed to preventing our region from reaching the coveted target of 30 million arrivals. Among the destinations, tourist arrivals showed uneven growth. Of the 28 destinations reporting data for varying periods between January and December, 22 recorded increases ranging from quite modest to a robust 17.5% (the Turks & Caicos Islands), while the remaining six destinations experienced declines. Besides Turks and Caicos Islands, 4 countries, Belize, Cuba, Guyana, and Bermuda reported double digit growth rates. The contributing factors to these performances included greater air access from the source markets to the region and the realization of significant investments to enhance infrastructure (airport redevelopment) and product (hotels). With the exception of the Dutch Caribbean[1] (-5.6%), the major Caribbean sub-regions reported healthy growth. The Other Caribbean[2] countries' market, which accounts for almost half of all arrivals to the region, recorded the fastest growth rate (7.4%) in 2016. The Commonwealth Caribbean[3] and French Caribbean[4] grew by 4.1% and 4.2%, respectively. Market TrendsA further look into the performance of our major source markets reveals that demand for Caribbean vacations rose in all of them, except Canada, which fell by 3.4%. A weak currency and sluggish first half economic output contributed to the decline in Canadian trips to the Caribbean. More than 70% of the reporting destinations reported decreases in arrivals from this market. Consequently, Canadian market share fell to 11.3%. There were over 14.6 million U.S. visits to the region, 3.5% more than the previous year. This performance was attributed to solid economic growth, low unemployment rate and high consumer confidence in the US. In particular, seven destinations recorded double-digit increases within their reporting periods. This group includes Belize, the Turks & Caicos Islands, Bermuda, Antigua & Barbuda, Barbados, Grenada and Montserrat, while declines were recorded in six destinations. Arrivals from the European market totaled 5.6 million and improved by an estimated 11.4%, the strongest growth among the main markets, in spite of terrorist attacks in some countries, the Brexit referendum and mixed economic outcomes across continental Europe. In total, 72% of the reporting destinations registered increases in arrivals from this market. The top performing destinations, which registered double-digit increases, were the Turks & Caicos Islands, St. Maarten, Guyana and Anguilla. Caribbean intra-regional travel broke another record in 2016, as arrivals rose by 3.6% to register just over 1.7 million trips, the second consecutive year of growth. Robust double-digit growth was experienced in Guyana, St. Vincent & the Grenadines and the Turks & Caicos Islands. The region received about 11% fewer tourist arrivals from South America in 2016 compared to 2015. Hotel TrendsThe improvement in arrivals to the Caribbean was not reflected in improved hotel performance. According to Smith Travel Research[5], the primary revenue metrics were slightly down. The average daily rate (ADR) fell by less than a dollar to US$ 201.50 and revenue per available room contracted by 2.6% to US$ 134.48 while occupancy fell by 1.6 percentage points to 66.7%. This outcome reflects the rise of the sharing economy and additional hotel room stock. However, it is important to note that the hotel revenue indicators are still above the performances recorded between 2012 and 2014. Cruise Trends2016 was also a record breaking year for Caribbean cruising, as, cruise passenger arrivals to the region grew by about 1.3% to reach 26.3 million, in line with expectations at the beginning of 2016. Larger ships, port enhancements and new destinations on the Caribbean cruise itineraries helped to increase the attractiveness of Caribbean cruise holidays. Overall, only 48% of the reporting destinations registered growth with the best performances occurring in the Dominican Republic, the British Virgin Islands and Grenada, which all grew by double digits, while Belize became the eighth destination to record over one million cruise passenger visits this year. In total, the Caribbean received 33.7% of all cruise deployments in 2016. Visitor expenditureConsistent with increases in stay-over and cruise visits, total visitor expenditure is estimated to have increased by approximately 3.5% to reach US$35.5 billion. Outlook2016 saw the election of a new Republican Administration in the United States and the success of a referendum which mandates that the United Kingdom withdraw from the European Union. Both these events raise the level of global uncertainty, which could impact the performance of tourism in 2017 and beyond. Cuba was the destination that offered the greatest growth potential. However, at the end of 2016, several US-based airlines, citing reduced demand, announced they were cutting some of the promised capacity for 2017 to the destination. Altogether, we expect that tourist arrivals to the region will grow at a slower rate of between 2.5 and 3.5% in 2017. Further expansion of the cruise industry is expected in 2017, as 26 new vessels with a combined capacity of over 30 thousand passengers are expected to sail from the shipyards. The anticipated rise in cruise passenger arrivals to the region is projected to be between 1.5% and 2.5%.

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Discovering destinations along the Danube at ITB Berlin

Presentation of a new brochure on culinary specialities at ITB Berlin 2017 discussions on international marketing of countries along the Danube and biking tours prize competition featuring the popular Danube travel pass

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Caribbean Tourism Arrivals Hit All-time High

Caribbean tourism broke new ground in 2016, surpassing 29 million arrivals for the first time ever, and once again growing faster than the global average.

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TAJ presents Taj Hotels Palaces Resorts Safaris

The Indian Hotels Company Limited (IHCL) is pleased to announce that all hotels in the current portfolio globally will now be grouped under a single branded house identity: Taj Hotels Palaces Resorts Safaris.

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Why Marriott is turning some of its rooms into communal apartments | economist.com

JUST as Airbnb has started to take on hotels at their own game, the tables seem to be turning. The short- term lodging rental site was once known for its un-hotel-like offerings. Hosts lived alongside their guests, who were often put up in quirkily decorated spare rooms. Nowadays it offers business travel ready listings, for properties that have Wi-Fi, 24-hour check-in and other basic amenities. Entire houses can now be rented, not only box bedrooms. And as cities crack down on illegal Airbnb listings, it has even starting to play by the rules. As a result, the number of business bookings through the site has rocketed.

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Shearing's Coast & Country Hotels choose Guestline to provide comprehensive suite of hospitality software solutions

The comprehensive product suite, including Guestline's cloud hosted property management system Rezlynx, Guestline Distribution, CRS (central reservation system) and PCI has been selected to drive revenues and efficiencies across the group.

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Marriott Reimagines Its Mobile App To Meet The Needs Of Modern World Travelers

Based on actual hands-on guest research and feedback, Marriott International, Inc. (NASDAQ: MAR) will now offer Marriott Rewards members a dynamic mobile experience personalized for them. Today marks the launch of the newly redesigned and engaging Marriott Mobile app for iOS users in five languages, with Android coming soon. Guests will enjoy new and expanded digital features; customized travel content; simple, one- button navigation; and a new swipe-able discovery home screen.

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Airbnb And The Caribbean Tourism Organization Sign Cooperation Agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Sir Peter Blake Creates Bespoke Collage For Mandarin Oriental Hyde Park, London

Sir Peter Blake, a leading figure in the art world, and often referred to as the 'Godfather of British Pop Art', has been commissioned by Mandarin Oriental Hotel Group to create a collage which will cover Mandarin Oriental Hyde Park, London's iconic facade during part of the hotel's comprehensive phased renovation.

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European tourism shows modest growth in 2016

European tourism demand continues to grow and proves resilient to safety and security challenges and political turmoil. Overall growth, however, has slowed from the previous year (+5% in 2015) affected by those destinations required to rebuild market confidence following tragic events. The most visited region in the world welcomed 620 million international tourist arrivals in 2016, a 2% increase compared to the same period in 2015 . According to the European Travel Commission's latest report, \"European Tourism Trends & Prospects\", the majority of destinations reported healthy growth in the last months of 2016. Iceland remains the top growth destination (+40%) followed by the outstanding performance of Cyprus (+20%) and Slovakia (+19%) owing to improved air connectivity and off- season visitation. Bulgaria (+16%) also saw robust growth while other destinations such as Serbia and Portugal (both +13%) are increasingly becoming appealing for bargain hunters. On the contrary, safety and security concerns weigh down on visitor numbers in Turkey (-31%) and Belgium (-14%) while a strong Swiss Franc weakens Switzerland's tourism performance (-2%). \"European destinations acknowledge the need to remain competitive in a sector that is swiftly adapting to the diverse needs of travellers from both established and emerging markets. Only through increased commitment and cooperation from the European tourism authorities will Europe remain a competitive destination and will succeed in fostering inbound travel\" said Eduardo Santander, Executive Director of ETC. Europe's Large Source Markets Continue to Drive GrowthEuropean travel remains heavily reliant on intra- regional demand. Several destinations reported double-digit growth from Germany and France, attributable to stable economic conditions in the Eurozone. In the UK, a weaker pound failed to deter travel demand, with almost one in two European destinations reporting double-digit growth from this market. Visitor arrivals from Russia are gradually improving with significant increases recorded in the Mediterranean and the Baltic destinations. Russian tourist flows are expected to grow throughout 2017 as the rouble strengthens.

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Manolo Blahnik Designs Custom Slippers for Guests of Four Seasons Hotel Milano

On the occasion of the worldwide launch of the touring exhibition Manolo Blahnik. The Art of Shoe in Milan, Four Seasons Hotel Milano has created a unique partnership with the iconic shoe Maestro that will allow guests to enter the remarkable creative world of Manolo Blahnik.

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Regal Hotels Enters into Strategic Partnership with Malaysia Airlines

Regal Hotels International is delighted to announce a strategic partnership with Enrich, Malaysia Airlines Frequent Flyer Programme, to reward hotel guests with frequent flyer miles.

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HFTP is Now Accepting Applications for Entrepreneur 20X at HITEC Toronto

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at HITEC Toronto. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website past applicants and winners are welcome to come back as long as they are considered Series A or a startup. The competition will take place on Monday, June 26, 2017 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Maestro PMS Announces 2017 Software Roadmap for Independent Operators

Maestro PMS, the preferred hotel management system provider for leading independent resorts, hotels, condos, and multi-property groups, revealed its 2017 software development roadmap. Maestro will enhance its suite of 20+ integrated modules with advanced tools for handheld mobile guest interaction, tablet use, direct booking, and Spa system functionality. New solutions include:

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SiteMinder announces integration with Agilysys to offer integrated distribution solution to PMS customers

The global hotel industry's leading cloud platform, SiteMinder, today announces a partnership agreement with Agilysys, Inc. whereby SiteMinder's Channel Manager will connect with Agilysys' next-generation cloud hospitality platform, rGuest, to integrate with Agilysys' award-winning property management systems and automate the flow of rates, availability and reservations for hotel customers.

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Hotel v destination - what matters more to guests looking for romance?

Wego.com, the leading travel search site in the Asia Pacific and Middle East, along with its guest review data partner, TrustYou, reveals which country's hotels rate highest with guests for romance, leading up to Valentine's Day.

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PROJECTS: Europa City will be France's new utopian metropolis

Danish wunderkind Bjarke Ingles and his world-renowned architecture firm BIG are starting construction this year on one of the most important projects ever won by the company, Europa City. Awarded to BIG in 2013 after an international invited competition, Europa City is set to become a modern utopia located 16km outside Paris. Designed over 800,000sqm, this new development is as much an urban planning experiment as it is a social undertaking. By combining visionary master planning with considered landscaping, Europa City will attract tourists and visitors to the northern suburbs of the French capital, as well as local residents from the surrounding areas. This enormous development will feature recreational, cultural and retail facilities that will include a circus, theme park, exhibition halls and ski-slopes, to name but a few.

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Airbnb and the Caribbean Tourism Organization sign cooperation agreement

The Caribbean Tourism Organization (CTO), the region's tourism development agency, and Airbnb, whose community marketplace provides access to millions of unique accommodations, today signed a landmark agreement to develop a set of policy principles and recommendations on the sharing economy for Caribbean governments and other stakeholders.

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Over half of visitors to travel sites now using mobile

More than half of visitors to travel websites are now using mobile devices in Brazil, India, the UK and the US reports EyeforTravel's Understanding the Travel Consumer's Path to Purchase white paper. This rises to two thirds of consumers in India, where smartphones are more important for accessing the internet.

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Smartotels Launches its Flagship Brand: FORM Hotel

FORM Hotel, the upscale hotel brand in Smartotels Hospitality International's portfolio, launches today in the UAE. A pioneering \"concept hotel\" brand, FORM offers business and leisure travelers accessible premium hotel fundamentals with the flexibility of add-on service and amenity features in a technologically-advanced, design- forward and socially-responsible environment.

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Best Digital Travel Destinations Announced | tourism-review.com

The digital world's borders are expanding continuously year by year and as a matter of fact, tourism is not an exception. The importance of the so called digital travel cannot be questioned and the following years will only strengthen its already solid position. According to a study by the Allied Market Research, the global digital travel sector will be worth $ 1,091 billion by 2022. It is expected that the figure will be reached as more markets are opening up to web services. The aim is to adjust to the current trends and reach as many people as possible.

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BRANDS: brand profile Fairmont

Fairmont Hotels & Resorts was founded in 1907 and prides itself on its distinctive portfolio and its reputation for excellence. Its range of 5-star hotels and complexes include \"historic icons, elegant resorts and modern city center properties\" and are located all over the world from Austin, Texas to Bahrain. Aimed at giving guests a uniquely Fairmont experience, the brand focuses on creating lasting memories for its visitors, generating customer loyalty and commitment.

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Top 3 B2B Marketing Tools in 2017

Email, LinkedIn and short customer story videos are 3 top marketing tools B2B tech companies will use in 2017 to increase sales and influence, said Julie Squires, CEO of Softscribe Inc, a leading hotel tech PR firm.

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Worldhotels Acquired by Associated Luxury Hotels

Strategic Acquisition Combines Worldhotels and Associated Luxury Hotels International (ALHI),The Number-One Independent Global Hotel Sales Organization in North America, To Significantly Expand the Global Footprint and Services for Both Global Sales, Marketing and Hospitality Organizations

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CTO Welcomes 2017 With Innovative Tools To Help Member Countries Boost Tourism

Following several recent development initiatives, the Research and Information Technology Department of the Caribbean Tourism Organization (CTO) has expanded its repertoire of resources for members to measure visitor satisfaction, profile the region's visitors, assess market performance and estimate economic impact. Together, these technology tools reinforce the CTO's policy of supplying a well-rounded analysis of tourism developments throughout the Caribbean.\"These new tools, designed to generate actionable data about our visitors and potential visitors, have increased the relevance of membership in the CTO for both destinations and the companies that are our allied members,\" said Hugh Riley, Secretary General and Chief Executive Officer of CTO.\"As we begin the new year, we encourage members to use these vital resources to fine-tune marketing strategies, promptly react to visitor satisfaction levels and capture a more lucrative share of the global tourism market,\" said Riley, adding: \"Many of the resources provided by the CTO are included free to destinations with paid-up membership dues. These tools help officials make more informed decisions, paving the way for enhancing tourism to the Caribbean.\"CTO enters 2017 with new and improved programs that utilize industry-leading technology to monitor, analyze and report tourism data. These programs include the following:The CTO-Tourism Information Management System (CTO-TIMS) is a web-based system designed to collect, store and process a wide range of arrival and departure data from embarkation and disembarkation sources. CTO-TIMS is an upgrade of the existing Management Information System for Tourism (MIST), featuring more advanced hardware and software, as well as new reporting tools for better visualization. The application, which is accessible through standard browsers, allows tourism policymakers to keep up-to-date with developing trends and identify potential concerns.CTO has also developed the Survey Analytics System (SAS) online database and reporting tool to simplify and expedite the reporting process of visitor exit surveys. Member countries will be able to generate numerous types of reports as soon as the information is processed and uploaded to SAS, eliminating lengthy wait times.Visitor Intelligence Database for Analytics (VIDA) is a geodemographic segmentation system featuring demographic and psychographic characteristics of visitors within major source markets. Using VIDA, CTO members can access detailed reports about the age, gender, interests, spending patterns and preferred activities of visitors from around the world. Those detailed reports will help tourism executives to align their marketing outreach with the specific types of visitors best suited to their country and facilitate more targeted marketing and product development strategies.The CTO's Guestpitality Total Visitor Satisfaction is the only program of its kind, specifically targeting Caribbean destinations to drive improved visitor satisfaction and aid sustainable tourism development. It allows countries to measure visitor satisfaction levels while the guests are still in the destination. Visitors answer questions about their experience within seven key sub-sectors (Customs and Immigration, transport and infrastructure, safety, accommodations, restaurants, attractions and shopping) enabling tourist boards and ministries to identify the strengths and weaknesses of their countries and, ultimately, improve visitor satisfaction and retention rates.One more new initiative developed by the CTO is the Tourism Satellite Account Facilitation Tool (TSAFT), an online application that shows how tourism directly impacts each country's economy. TSAFT automatically processes the data required and generates the Tourism Satellite Account's ten tables, reducing the time it takes to organize and assess the data. With this tool, policymakers can accurately depict tourism's role in a country's gross domestic product (GDP) and employment.In addition to the programs, CTO has revamped its Tourism Executive Brief, a quarterly publication which provides market intelligence to tourism executives and keeps them up-to-date with the latest developments in the industry. The Brief covers information on the economic state of Caribbean source markets and emerging markets and ways in which they affect travel to the region. A new section has been added to the Brief to report on consumer behavior and trends among tourists.For more information on the Caribbean Tourism Organization please visit www.OneCaribbean.org. Get the latest CTO updates on Twitter at http://www.twitter.com/ctotourism. Connect with CTO on Facebook at http://www.facebook.com/CaribbeanTourismOrganization.

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Abacus Hotels upgrade to Guestline's hospitality software and support solutions

Guestline welcome Abacus Hotels as the latest hotel group to select the company's leading cloud hosted property management and channel distribution solutions; installation is now complete at three of the group's Best Western properties across Norfolk and Cambridgeshire.

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Fifth of travel consumers visit social media immediately before booking a vacation

Social media domains continue to be visited late into the travel funnel, with users regularly connecting with a social media site within 15 sites of their final purchase destination. This was one of the findings from EyeforTravel's Understanding the Travel Consumer's Path to Purchase white paper. This used clickstream data gathered through research partner Jumpshot's panel of more than 100 million customers, tracking consumers who made a purchase on an airline, hotel or Online Travel Agency (OTA) brand in Brazil, Germany, India, the UK and US.

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Supplier Question Is Hotel Art Necessary?'

A debate has started brewing in the global hospitality industry about hotel art, a supply and design touch that is present in nearly every room in the world. Hotel operators and suppliers, however, have now begun to ask: is hotel art necessary?

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Hilton Expands European Capital City Presence To Tbilisi

Hilton has announced plans to introduce its flagship Hilton Hotels & Resorts brand to the capital of Georgia with the signing of a management agreement with Granat LLC. The 206-guest room Hilton Tbilisi is set to open in early 2019. The building's historic facade will be preserved as part of the designs, while a striking glass roof will be constructed on top of the building and will house the hotel's rooftop bar and spa.

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Dusit International launches new Thai Cooking Class at selected properties worldwide

Global hospitality company Dusit International has rolled out a new Thai Cooking Class giving participants the chance to learn how to make a selection of Thailand's most famous dishes. Open to hotel guests and the general public at selected Dusit Hotels and Resorts worldwide, each hands-on session is conducted by a seasoned Thai Chef de Cuisine and includes a choice of three authentic recipes, followed by a sit-down lunch or dinner.

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Four Seasons Looks Ahead to 2017 and Beyond

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is strengthening its presence in the luxury hotel and residential space, and building on its position as the business partner of choice for luxury hotel, resort and residential projects.

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AccorHotels to acquire Travel Keys to consolidate leadership in the luxury Private Rental market

AccorHotels announces today it has begun exclusive negotiations for the acquisition of 100% of Travel Keys, one of the leading players in the private vacation rental market. Founded in 1991, Travel Keys is an elite travel broker representing a luxury collection of over 5,000 highly curated villas across more than 100 destinations across the Caribbean, Mexico, Hawaii & the United States, Europe, Asia and Africa. A pioneer in the industry, the Atlanta-based company focuses on guest satisfaction, offering professional vacation planning and 24/7 concierge services.

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OTAs are winning the battle for the customer

Online Travel Agencies (OTAs) are leading the competition when it comes to online engagement, particularly with regards to mobile traffic, according to new research from EyeforTravel and Jumpshot.

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HITEC Toronto Online Registration and Housing Bureau Open Now

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has announced that attendee registration for its HITEC Toronto is now available online. Also available on the HITEC Toronto website is information on travel and hotel reservations. HITEC is the world's largest hospitality technology exposition and conference, and this year will be HFTP's 45th anniversary since it produced its first HITEC event in 1972. HITEC Toronto is the second, and largest, of three HITEC events planned for 2017, and will be June 2629, 2017 at the Metro Toronto Convention Centre in Toronto, Ontario Canada.

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Les Roches Teams up with Skift to Identify the Top 5 Hospitality Trends and Opportunities for Entrepreneurs

Les Roches Global Hospitality Education has released a new report titled \"The Future of Hospitality Entrepreneurship\", in collaboration with Skift, a business information company focused on travel and tourism intelligence based in New York, USA. The report offers a road map for both established brands and entrepreneurs looking to start their businesses in the global hospitality industry. The full report is available via the following link: http://skiftx.com/insight/skift-insights-deck-the-futureof-hospitality-entrepreneurship/

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InterContinental Hotels and Resorts to go bigger in 2017

2017 looks to be a productive year for British hotel giant InterContinental Hotels and Resorts. Founded in 1967, the parent company InterContinental Hotel Group has grown its portfolio to include such reputable brands as Crowne Plaza and the HOLIDAY INN, and has a global presence in over 100 countries worldwide. The group's hotels range from 5 star resorts to 3 star lodgings, and five years ago it boasted over 4,400 hotels across the globe, with that number rising to 5,099 at the moment, according to the most recent figures on its website, cementing its position as a leading industry player.

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NYX Hotels by Leonardo Hotels become an art scene hotspot

NYX Hotels, the new lifestyle brand from the house of Leonardo, isn't just another group of hotels: places will be created where active and influential artists can exhibit their work to the public. The hotels will thus become an important part of local culture and a magnet not only for creative professionals, but also for tourists and locals who are always on the lookout for trendy city locales. To guarantee that this concept will be clearly evident in each of the future establishments, the hotel group is working with Iris Barak. Iris is already curator of one of Israel's most famous private art collections (the Dubi Shiff Art Collection) and will now ensure that the NYX hotels in each city become popular addresses for contemporary art. She will be assisted by experienced, local curators who are very familiar with the regional art scenes.

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New DoubleTree by Hilton in West Fargo Promotes Regional Tourism

Visiting North Dakota, travelers can find themselves experiencing countless photo-worthy moments - from playing with the meerkats at Red River Zoo to exploring the badlands and Painted Canyon at Theodore Roosevelt National Park. Today, in response to the region's tourism growth, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 14 market-leading brands, welcomes its newest property in West Fargo, N.D. The stylish hotel - DoubleTree by Hilton West Fargo - features 103 spacious suites and pays tribute to the region's beauty and its local pride through art pieces, photographs and decor.

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Political and business leaders' line-up for Iran Hotel and Tourism Investment Conference

More than 300 industry leaders are to gather next week at the inaugural Iran Hotel and Tourism Investment Conference (IHTIC). H.E. Dr. Zahra Ahmadipour, Vice President - Head of Iran's Cultural Heritage, Handicrafts and Tourism Organization (ICHHTO), will open the conference alongside Ahmad Jamali, General Director for Foreign Investment at the Ministry of Economic Affairs and Finance. Two days of panel discussions and thought leadership presentations by leading industry experts will follow, along with a unique chance to hear political leaders' views first-hand and opportunities to network with prominent investors, developers and operators.According to the latest Euromonitor report \"Travel in Iran\", Iran is, without a doubt, the new up-and-coming tourism destination, and is likely to become the leading tourism market in the MENA region, provided that the infrastructure is able to develop and cope with changes. President Hassan Rouhani is determined to boost tourism and encourage foreign investment and the Iran Cultural Heritage, Handicrafts and Tourism Organisation is working on this hand in hand with local municipalities to attract more investors. An increasing number of investors are eyeing the opportunities in Iran, however, there are still regulatory and red tape hurdles in the process. Dr. Saeed Shirkavand, Deputy of Planning and Investment at Iran's Cultural Heritage, Handicrafts and Tourism Organization (ICHHTO), will take to the stage next week to present investment opportunities in Iran.

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Here to Stay: Increasingly Mainstream Private Accommodations Reshaping Lodging Distribution

No segment of the travel industry has felt the effects of new product categories and distribution models as much as lodging. According to new research by travel industry research authority Phocuswright, while hotels represent the U.S. travel industry's fastest-growing sector, they now compete with a new and increasingly popular product category: private accommodation.

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SALTO Hospitality showcases newly launched mobile access control solution JustIN Mobile

SALTO JustIN Mobile access technology simplifies the staff and guest key management process of users in a hotel. Receiving a key generated electronically on their smartphone, previously identified and authorized by the system, they can unlock their room doors or access other amenities with the JustIN Mobile app, by selecting the appropriate key.

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How Airbnb Changed the Traditional Lodging Industry | entrepreneur.com

By taking advantage of existing properties and involving homeowner in the transaction, Airbnb disrupted the lodging industry and is now valued at $20 billion. Just like the taxi industry, in the 2000s, the hotel sector was ripe for disruption. In many cities, hotels in central locations were (and still are) overpriced and lacked the atmospheric character of the place itself. Airbnb enables homeowners to offer their couches, spare rooms or entire homes for rent for short stays, and the company has become a network of over 25,000 active hosts in 190 countries. More than twenty million guests have booked thirty million nights on the platform since it was founded in 2008.

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Hotels With A Heart: Why Bouteco Will Be The Only Way To Travel Soon | forbes.com

Journalist Juliet Kinsman is probably most famous for being one of the founding editors of Mr & Mrs Smith, the impossibly smart boutique hotel website which offers on-the-money' witty reviews, not to mention sourcing beds for the night for savvy travellers desiring more than a chocolate on their pillow. As well as penning travel guidebooks and writing countless tastemaker' articles for mainstream press, she has also become something of a go-to hotel expert in recent years for luxury travelers and the hotel industry alike. Bouteco Juliet's most recent venture, however, may be the most thought-provoking, life-changing project yet.The term, if you haven't guessed already, refers to the merging of two worlds: luxury, boutique hotels with an eco-sensibility. Here, ahead of the launch of Bouteco.co, I talk to Juliet about her concept and what it means for the world of luxury travel.

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French 'bubble hotel' allows guests to sleep under the stars, with all the luxuries of a proper hotel room | dailymail.co.uk

A French hotel is making a name for itself among travellers who want to spend the night under the stars, but in comfort. The Attrap'Rjves family hotel, in the heart of woodland in Allauch, gives adventurous guests the chance to spend a night in the wild without resorting to tents. From 100 a night, outdoor lovers can enjoy a stay in a two-person bubble room, made from transparent plastic that gives 360-degree views of mother nature.

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Carlson Rezidor Hotel Group selects Sabre's digital platform to accelerate its technology transformation and global expansion plans

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, has taken an important step in its global expansion plans by signing a new agreement with leading technology provider Sabre Hospitality Solutions.

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Hilton Introduces New Branding

Hilton (NYSE: HLT), the world's fastest-growing hospitality company, today announced industry- first benefits for all 60 million members of its award-winning guest loyalty program, Hilton Honors, including Shop with Points at Amazon.com.

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The increase in online sales in the hospitality industry will exceed 20%

The year 2017 promises to be prosperous for the hotel industry in Central Europe. Growth can be expected in many areas, especially in online sales where the increase could even exceed 20%. In the coming year, hoteliers will focus more on direct sales, sustainable development and the use of modern technologies aimed at optimizing profits. The above forecasts can be found in \"Hotel Marketing & Technology Trends\" - the fourth publication of the series prepared by Profitroom experts in cooperation with their partner - the consulting company Deloitte.

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Customer Service is the New Marketing'

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, published a new article on Hotel Business Review explaining how customer service has become the NEW marketing. \"The hotel business, frankly like any other business, is about creating relationships, human-to-human and it's your job as a hotel operator to humanize your hotel and your brand in order to gain the highest level of customer service as perceived by your guest\", says DJ Vallauri, Founder and President of Lodging Interactive.

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January

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HFTP Announces Exclusive Entrepreneur 20X Sponsorship Agreement with HoReCa.digital at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is pleased to announce its exclusive Entrepreneur 20X (E20X) sponsorship agreement with HoReCa.digital, a unit of METRO Wholesale & Food Specialist Company, for HITEC Amsterdam. The successful E20X pitch competition, featuring hospitality technology startups, will take place with HITEC Amsterdam's pre-conference events in the afternoon on 28 March 2017. Following the pre- conference program is the full HITEC Amsterdam event, featuring two full days of education, an expo and networking party. HFTP's inaugural HITEC Amsterdam is the first of three HITEC events planned for 2017, and will take place 2830 March at the RAI Amsterdam Convention Centre in Amsterdam, The Netherlands.

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What Hotel Industry Trends to Expect in 2017

It goes without saying that in 2016 hotel industry was recognized as a rapidly developingindustry that raises solid investments. It is not strange taking into account the fact that over thelast few years hotel industry has been regarded as one of the most attractive businesses. This isdue to unstable position of world economy since 2013. Hotel business is the industry that canrapidly response to external changes. Hotel industry is flexible and profitable due to chance ofeffective work in a down economy and maximized revenue in the time of economic growth.Today hospitality industry attracts more and more attention of people who have experience init and newcomers. It is possible to define major industry trends in 2017 taking into accountmain events in hotel industry that took place in 2016.

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Teneo Hospitality Group Launches Strategic Digital Marketing Services For Over 300 Member Hotels, Resorts, Destination Management Companies

Teneo Hospitality Group brings a new branding focus, expanded market research facilities, and a synergistic approach to its newly launched Digital Marketing Services unit. Led by an expert team of IT, marketing, and research professionals, the new unit will provide comprehensive digital marketing services to more than 300 hotels, resorts and destination management companies that are part of Teneo's global membership. These strategic Internet marketing initiatives are geared to the changing demands of today's hospitality industry and span a synergistic mix of services. These include custom website design and enhancement, pay-per-click (PPC) advertising, search engine optimization (SEO), local listings optimization (local SEO), email marketing, social media optimization and advertising.

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Brand Profile: W Hotels

Austin, Texas has slowly grown into one of the United States' trendiest cities, possessing a thriving live music scene, some of the best fine and innovative dining in the American Southwest, and, of course, increasingly world-class nightlife.

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Hard Rock International Announces Japan Division

Hard Rock International with presence in more than 74 countries announces the launch of Hard Rock Japan LLC and the appointment of Edward Tracy as chief executive officer of the company's new division. Tracy's recent appointment is a strategic move designed to support the company's growth plans in the region.

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Heavlin Management Company Announces Ketchikan, Alaska's Rodeway Edgewater Inn Now Branded with Choice Hotel

Situated on the picturesque shores of Ketchikan, Alaska, the Rodeway Edgewater Inn is pleased to announce it has joined the Choice Hotel International portfolio of hotels. Operated by Heavlin Management Company (HMC), the Rodeway Edgewater Inn is located in \"The Salmon Capital of the World\" and is the first Choice hotel brand in Southeast Alaska.

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Kimpton Hotels & Restaurants to Open New Resort in Grenada in 2019

Kimpton Hotels & Restaurants has announced its second property in the Caribbean with the new Kimpton Kawana Bay Grenada Resort, slated to open in early 2019. A hillside retreat tucked away between tropical rainforest cliffs and the world-renowned Grand Anse Beach, the international luxury resort will offer picturesque views and instant access to the southeastern Caribbean Sea and surrounding mountains.

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Marshall Hotels & Resorts Adds New Build Hotel Projects, One Spa and Two Additional Management Contracts During Second Half 2016

Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, today announced that the company has enjoyed a record 2016, signing six new build hotels and a stand-alone spa to its construction pipeline, as well as adding two new management contracts, in the second half of the year alone. The hotels are scheduled to come on-line following construction completion, bringing the company's portfolio to 60 hotel contracts year-to-date.

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Marriott is considering hotels with common rooms and electronic booze dispensers | latimes.com

Visitors to a hotel conference in downtown Los Angeles got to witness firsthand how a major hotel company comes up with new concepts for hotel rooms and lobbies. Marriott International took over a city street next to Staples Center this week to display its testing ground for new products under a row of tents. The permanent lab is located in a basement at Marriott's Bethesda, Md., headquarters.

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EyeforTravel Launches the European Travel Start-up & Innovation awards at EyeforTravel Europe 2017

On May 3rd, 12 travel start-ups will pitch their businesses in front of a panel of experienced investors, who will be judging their financial potential. The two best pitches will be chosen to present in front of the 400+ summit attendees, with the winner chosen through a live audience poll of more than 400 attendees.

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Chinese New Year: Travel Trends To Look Out For In 2017 | forbes.com

While bookings to Europe are on the rise, Asian destinations are still getting the biggest share when it comes to Chinese New Year travel. Leading Chinese online travel portal Ctrip reports that all but one of the top 10 overseas destinations for Chinese tourists are in Asia-Pacific with Thailand being most popular and Japan coming second. The U.S. lands the third spot followed by Singapore, Australia, Malaysia, South Korea, Indonesia, Philippines and Vietnam.

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Best Western's white Label' Franchise To Surge In 2017

Best Western Hotels & Resorts is advancing its position as an innovative leader in the hospitality industry, as its revolutionary new 'white label' franchise model SureStay Hotel Group gains significant momentum only a few months after being introduced into the marketplace. The brand has approved 30 hotels in North America and one in Bangkok, Thailand and is projecting to open 100 hotels by the end of 2017. With significant interest in the brand in North America and around the world, particularly in Europe, SureStay Hotel Group is among the fastest growing hotel brands in the industry.

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HSMAI Explores Innovative Solutions at Digital Marketing Strategy Conference

The Hospitality Sales & Marketing Association International (HSMAI) presents the 2017 HSMAI Digital Marketing Strategy Conference on February 22, at the New York Marriott Marquis. The industry's premier digital marketing education event convenes senior leaders in hotel marketing to connect and engage in meaningful, thought-provoking conversations about the most important strategic issues facing the business. HSMAI's 2017 Digital Marketing Strategy Conference is held the day after the HSMAI Adrian Awards Gala.

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Cornell University wins Park Inn by Radisson global INNovation Room competition

Students from Cornell University, one of the world's leading hospitality management schools, have been crowned the winners of a global competition from Park Inn by Radisson that aims to drive innovation and enhance guest experience.

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Choice Hotels Continues Robust Development Growth

Choice Hotels International, Inc. (NYSE: CHH), one of the world's leading lodging companies, is expanding with newly developed properties in top markets around the world. The strong RevPAR performance of the company's brands, coupled with the expansion of programs and services designed to increase franchisee return-on-investment, have helped to fuel an increase in new construction activity. The company's upscale brand offerings, Cambria hotels & suites and the Ascend Hotel Collection, are driving Choice Hotels' rapid expansion in urban markets. Furthermore, the successful Comfort brand transformation and the Sleep Inn brand's fresh new construction prototype have been catalysts for expanding their pipelines across the country, given these well-recognized brands have broad appeal in all types of markets.

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Radisson's umbrella continues to nurture individual brands with expansion of Radisson Blu

Radisson hotels have been diversifying their brand by cultivating unique hospitality identities under the group's umbrella, such as Radisson Red, aimed at millenials, and Radisson Blu, a 5-star division that mainly operates hotels outside of the United States. This upscale arm is controlled by Belgian hotel firm Rezidor Hotel Group under a master franchise contract with Carlson. Offering a higher quality of service and appealing to business travelers with their modern designs, conference facilities and Easy Connect internet access to all guests, Radisson Blu sets itself apart from the group's other chains. It intends to continue its expansion over the coming years by opening 79 new projects internationally.

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MyCheck Unveils Front Desk Widget' Enabling Frictionless Check-In, Check-Folio, and Check-Out

It's here! A mobile widget that any hotel regardless of size or brand affiliation can add to their website, mobile web and app that will enable guests to check in, view their folio, and check out with just a click. Designed this month by MyCheck, the \"Front Desk Widget\" is available to any hotel running on the Micros Opera platform, with others soon to follow.

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Adria Hotel Forum 8th and 9th 2017.

The fifth edition of the international hotel investment conference Adria Hotel Forum will be held held on February 8th and 9th 2017. in Sheraton hotel in Zagreb on the following theme: INVESTMENTS IN HOTEL INDUSTRY: Development and beyond

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Dusit International announces Total Quality Management for its properties in Thailand and overseas

Dusit International has rolled out Total Quality Management (TQM) systems across its entire portfolio of properties, making it one of the first Thai-owned hospitality companies to meet the criteria of the International Organization for Standardization's ISO 9000 series and to commit to continuous improvement in all aspects of its operations.

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HeBS Digital to Present on the Future of Data-Driven Marketing at the 2017 Smart Travel Data Summit North America Conference

HeBS Digital CEO Max Starkov to speak at the 2017 North American Smart Travel Data Summit, discussing the future of intent and data marketing for hoteliers.

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Evention Cash Recycling: More to Come For 2017

Since its launch in early 2016, Evention Cash Recycling continues to provide the industry-first and technology breakthrough solution for hospitality, saving operators and ownership time, frustration, and money.

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Vacation Homes in Mexico Now Also Using ALICE to Improve the Guest Experience

Hospitality operations platform ALICE announces Remixto has adopted its ALICE Suite products ALICE Staff and ALICE Guest to improve staff coordination and guest access to services across the company's portfolio of vacation homes in Merida and along Yucatan's Emerald Coast in Mexico.

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Guestware partners with Agilysys LMS to create a seamless integration for their customers

Seattle, WA Guestware CRM Software has teamed up with Agilysys to create an interface with the LMS property management system (PMS) for their shared hotel customers. This integration leverages complementary technology and allows for complete integration between the two systems.

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New Taj App To Offer Seamless Research-to-reservation Journey

Taj Hotels Resorts and Palaces today announced the launch of its new mobile application, which offers guests a seamless booking experience and access to exclusive offers at their convenience from their mobile phone.

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NAVIS Data Exchange boosts speed, reliability, security of PMS integrations

NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has revamped its data exchange platform, NAVIS Data Exchange (NDE) to make existing integrations with dozens of property management systems (PMS) faster and more secure.

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The White Sands Oceanfront Resort and Spa Installs Maestro PMS to Personalize Guest Experience At Every Touch Point

The White Sands Oceanfront Resort and Spa is a popular year-round destination on the New Jersey coast. The independent family-owned property successfully recovered from Hurricane Sandy in 2012. The resort faced another challenge in 2016. Weeks before its high season, the resort's hotel management software proved it could not handle the coming high-occupancy summer season. White Sands' owners turned to Maestro PMS with the request that it complete installation and staff training by Memorial Day when it was fully booked.

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New development by Sheraton soars over Cartagena's coast

Sheraton adds to its list of Colombian hotels with a new opening set for March 2017. Sheraton Cartagena is a 5-star, new build development with a key count of 256 and will be located on a narrow finger of land jutting out from the city's peninsula towards the Isla de Tierra Bomba. Cartagena, located on Colombia's Caribbean coast, is the country's fifth largest city and has been a popular tourist haunt for many decades. Colombia has seen increased peace and prosperity in the recent past and its tourism industry has benefited enormously from these calmer times.

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Iran's irresistible rise as a destination - Double-digit growth three years in a row

Iran is proving to be an increasingly popular destination with air travellers, experiencing growing passenger numbers from around the world a trend that looks like continuing during 2017, according to a study by ForwardKeys, the leading travel intelligence analyst. Total international arrivals were up 18.3% last year, sustaining an upward path since 2013 (up 2.7%), 2014 (24.8%) and 2015 (12.7%). The pattern is reflected by a consistent year-on-year increase in total scheduled seats: 2014 (up 10.5%), 2015 (18.3%), 2016 (17.3%).

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G6 Hospitality Announces Expansion To India

G6 Hospitality, known for its iconic economy lodging brands, Motel 6, and Studio 6 in the U.S., Canada and Hotel 6, Estudio 6 in Latin America, announced today it is continuing its global portfolio expansion by signing an area development agreement with Auromatrix Holdings Pvt. Ltd (Auromatrix). This new partnership will introduce Motel 6, Studio 6 and Hotel 6 brands to India, marking G6 Hospitality's first foray into this market.

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Four Seasons Looks Ahead to 2017 and Beyond

Four Seasons Hotels and Resorts, the world's leading luxury hospitality company, is strengthening its presence in the luxury hotel and residential space, and building on its position as the business partner of choice for luxury hotel, resort and residential projects.

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TrustYou Study Uncovers Travelers' Online Search and Booking Behaviors

TrustYou, the world's largest feedback platform, today published the findings of a recently conducted travel industry study. It reveals the relevant and important factors affecting the consumer decision process during one of the main phases of the traveler journey. The study follows the path to decision during the traveler's search for accommodation and evolution of offers, which play a pivotal role leading to the eventual decision to book. The sample for the study consisted of 920 participants of adults over the age of 18, who all must have traveled and booked an accommodation online within the past 12 months for business, leisure, or both. The study is available to download for free.

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Accor: Loyalty schemes facing up the future

It is a fact: consumers love loyalty schemes! Nevertheless, due to our society evolution, their expectations are changing for a personalised, flexible and digital approach. Let's discover these new trends which will punctuate the daily life of loyalty schemes.

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Post-Election Surge in Consumer and Business Sentiment Suggests Momentum for 2017, According to PwC

The updated lodging forecast released today by PwC US notes that strong industry performance in the fourth quarter of 2016, including encouraging trends in demand and average daily rate (ADR), coupled with a post- election surge in consumer and business sentiment that contributed to improving economic conditions, sets the stage for continued revenue per available room (\"RevPAR\") growth in 2017.

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The Top 7 Predictions for the Travel Industry for 2017

Fortunately the travel industry is more forgiving than politics and some execs from across the travel spectrum were willing to share their views on what 2017 may hold.

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Chinese Hotel Group Plateno capitalizes on the touristic appeal of Vienna

Plateno Group Europe celebrates early the opening of its third 7 Days Premium Hotel in Austria, which joins already well-known 7 Days Premium hotels in Linz and Salzburg. February 2017 marks the opening of a third 7 Days Premium Hotel in Austria after two already operating in Linz and Salzburg. The new hotel, which boasts 95 contemporary-chic rooms and 20 apartments, enjoys a strategic location in the south of Vienna, within easy reach from prominent landmarks like the Schonbrunn Palace, the Technical Museum, Alt-Wiener Schnapsmuseum, and others. Guests can also take advantage of proximity to several subway stations serving the underground line U6, which connects with the city center in less than 15 minutes.

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React Mobile Integrates Safety Platform with Amadeus Service Optimization Solution HotSOS Allowing Hotel Workers to Call for Help

SEATTLE - React Mobile, the company that offers the most effective personal safety solutions for enterprises, today announced that it has partnered with Amadeus to power widespread panic button alerting capabilities for global hotel brands utilizing Amadeus Service Optimization Solutions, (HotSOS and HotSOS Housekeeping). As a result of the partnership, hotel workers at more than 70 percent of global hotel brands in over 70 countries will now have emergency alerting capabilities available to them.

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Marriott's New Two Bellmen Film Is Targeted Squarely at Asian Consumers | skift.com

The latest installment of Marriott's Two Bellmen short film series, showcasing the JW Marriott Hotels brand, was publicly premiered in Korea earlier today. Following the first two videos produced at JW properties in Los Angeles and Dubai, the extended 35-minute Two Bellmen Three was shot on location at JW Marriott Dongdaemun Square Seoul.

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Six Must-Make Resolutions for Hotel Marketers in 2017

\"Every time you tear a leaf off a calendar, you present a new place for new ideas and progress.\" - Charles Kettering. It's that time of year.time to make your new year's resolutions. Take a cue from HSMAI's Marketing Advisory Board which has set some ambitious, yet achievable goals for themselves to make big impacts in 2017.

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Booking.com's 2016 Guest Review Awards

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, is honouring its accommodation partners that consistently deliver great guest experiences with a 2016 Guest Review Award. Based on over 110 million reviews, this year 355,535 properties in 205 countries and territories are being recognised with Italy (53,005), the United States (24,761), France (23,003), Germany (18,221), Spain (18,037), the UK (16,514), Austria (12,659), Greece (12,439), Croatia (12,219), and Poland (10,399) taking home the most awards.

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La Quinta Holdings To Separate Into Two Stand-Alone Publicly Traded Companies

La Quinta Holdings Inc. (NYSE: LQ) today announced that the Company is pursuing the separation of its businesses into two stand-alone publicly traded companies, which could involve spinning off our owned real estate assets as a separate company.

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The Mark Hotel Selects Agilysys Point-of-Sale Solutions to Boost Efficiency and Enhance F&B Operations

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that The Mark Hotel in New York City has selected InfoGenesis POS and InfoGenesis Flex to streamline food and beverage operations at the 150-room luxury property. The agreement continues the expansion of the company's leadership position in the upscale hotel and resort market.

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Top 10 Food & Beverage Trends for 2017 from Teneo Hospitality Group

The food revolution that swept America's tables all the way to the White House has reached the kitchens of the country's hotel and resort ballrooms and banquet spaces. Chef-led, millennial-driven, and embracing the issues of sustainability, sourcing, wellness and diversity, the 2017 food & beverage trends show an increasingly complex and sophisticated market.

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Marriott's First-Ever, Pop-Up Innovation Lab Further Evolves Its Cutting Edge Aloft and Element Hotel Brands

Marriott International (NASDAQ: MAR) today will launch its first pop-up hotel innovation lab, creating an interactive model hotel experience in downtown Los Angeles to crowdsource real-time feedback from the public, furthering the company's futuristic vision.

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Dusit International joins hands with Cathay Pacific

Global hospitality company Dusit International and Cathay Pacific Airways have signed a partnership agreement to offer special benefits throughout the year to members of Asia Miles, the airline's frequent flyer programme, including the opportunity to earn up to 2,800 air miles per stay during the launch promotion.

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Luxury Travel Wholesaler LCI-MTC Group Partners with DHISCO

LCI-MTC Group SA, a global luxury travel wholesaler, has selected DHISCO Inc., the world's leading hospitality distribution company, to help it meet the growing demand by travel agents for seamless access to the most up- to-date hotel rates, the companies announced today.

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Glass bottomed swimming pool in Italian hotel defies gravity

A hotel for alpine skiers, hikers and outdoor enthusiasts in the Italian province of South Tyrol has created a swimming pool with a glass panel at the bottom. The impressive feat of engineering cantilevers the 25m pool out over the landscape, taking advantage of the incredible views the hotel's hillside location claims over the Dolomites, a part of the Alps mountain range, below. Architectural design firm NOA created the dizzying leisure element for the Hotel Hubertus which is located at the foot of the Kronplatz mountain.The elevated pool is the latest addition to the renovated holiday resort, and projects 17m from the face of the hotel and is supported by trunks of native larch trees. The addition acknowledges the interface between the old and new constructions, forming part of an extension by the local architectural firm which includes a new wing of 16 new suites and modern facilities. The infinity pool straddles the old and new accommodation wings and gives bathers breathtaking views from all angles out over the Italian countryside. The pool measures 5m x 25m and is clad externally in dark grey stone panels, reflecting the local palette of the surrounding area.

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Virtual Reality the Revolutionary New Sales Tool for Hospitality

VIP Worldwide will be creating a series of Virtual Reality experience films for The Cotton House, Barcelona part of Autograph Collection Hotels, Marriott International's distinctive portfolio of high personality, one-of-a-kind independent hotels. The five-star hotel fills the space which previously played home to the headquarters of Spain's Cotton Textile Foundation, an emblematic 19th-century building in a neoclassical style. The hotel has 83 elegant and comfortable rooms, of which seven are spacious suites.

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Hilton Launches Its 14th Brand: Tapestry Collection by Hilton

Hilton (NYSE: HLT) today announced the launch of a vibrant new brand that offers guests a refreshing choice for an independent hotel stay: Tapestry Collection by Hilton. Tapestry Collection by Hilton marks the 14th brand and second collection brand for Hilton, the world's fastest-growing hospitality company on an organic net unit growth percentage basis.

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With Trump, travel at a crossroads | travelweekly.com

In a country as politically divided as the U.S., there is perhaps only one conversation Americans of goodwill can have that bridges the partisan divide. It comprises two questions and requires the ability to listen without interrupting. The first question, to the president's supporters, is: What do you hope will be accomplished in a Donald Trump administration? The second, to those who didn't support him, is: What do you fear will happen under a Trump administration? That pair of questions can be narrowed to specific areas of policy, as well, and used to examine hopes and fears as they apply to the travel industry.

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Marriott International Caps 2016 With Historic Global Expansion

Marriott International (NASDAQ: MAR) announced that 2016 represented the strongest year of rooms growth in its history. Marriott opened a record 55,000 rooms in 2016, excluding the 381,000 rooms gained with the Starwood acquisition. The combined company signed 880 new hotel deals, representing nearly 136,000 rooms, under long-term management and franchise agreements, and opened over 400 hotels with more than 68,000 rooms around the world. Marriott now operates or franchises over 6,000 hotels and nearly 1.2 million rooms.

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How supplier API integrations are done in travel booking platforms

No matter how you prefer to deal with supplier API integrations directly or prefer a third-party vendor to manage your integrations for you, it is critical that you have a fair amount of understanding about supplier API and how it works.

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InterContinental Hotels & Resorts unveils first European campaign in new global marketing approach

In a new integrated campaign, providing tailored content to consumers, InterContinental Hotels & Resorts has launched a new digital hub bringing to life real stories from remarkable characters around the world.

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EyeforTravel Infographic and Survey Report: Marketing and Mobile Strategies to Engage the Connected Traveller'

With research findings showing us that 148.3 million bookings were made online last year, and 65% of same-day hotel reservations were made via a smartphone, according to eMarketer.

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Marriott Signs Letter of Intent for Headquarters in Downtown Bethesda in Montgomery County, Maryland

Marriott International Inc. (NASDAQ: MAR) today announced it has signed a letter of intent with a joint venture between The Bernstein Companies and Boston Properties to develop its new corporate headquarters and hotel project in downtown Bethesda. The selected site is located at 7750 Wisconsin Avenue, at the corner of Wisconsin and Norfolk Avenues and spans two-blocks to the south and one block west to Woodmont Avenue, just a short walk from the Bethesda Metro station.

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Marriott CEO discusses how Trump's win could affect the travel industry | finance.yahoo.com/

During an interview at the World Economic Forum in Davos, Switzerland, Arne Sorenson, president and CEO of Marriott International, discussed the state of travel in 2017 as Donald Trump becomes the president of the United States. There are a handful of things that could stir the pot, including the threat of global terrorism and the growth of the middle class around the world. But Sorenson highlighted the desire of some Americans most notably reflected by Trump's election victory to close off borders is one that requires his attention.

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Is Airbnb Catching Up to Traditional Hotels? | travelpulse.com

While the hotel industry may be wary of Airbnb's sudden emergence, a new independent analysis by STR suggests the short-term rental platform still has ways to go before it can be considered a legitimate threat to traditional hotels and resorts. STR examined hotel performance data alongside Airbnb-sourced data between December 2013 and July 2016 from 13 different markets, including Barcelona, Miami, Paris, San Francisco and Tokyo, among others, only comparing Airbnb data for listings that are comparable to hotels (shared accommodations were excluded from the analysis).

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Chip Conley's Airbnb experience: 10 key lessons |

How many chances do you get to disrupt an entire industry? I've been honored with the opportunity twice. In the mid-80's, I started a California boutique hotel company, Joie de Vivre, that created and managed 52 unique properties. After running the business for almost 25 years, I sold it with my eye on adventures outside of hospitality. I traveled. A lot. I launched a business to share my passion for world festivals. Then, four years ago, the young founders of Airbnb disrupted my plans with an offer I couldn't refuse. What was supposed to be a part-time consulting gig to help democratize hospitality turned into a full-time obsession with much more, and surprising lessons for this retired\" CEO. As I transition to strategic advisor after day to-day leadership on this innovative rocket ship, here's some of what I've learned:

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Cendyn Celebrates 20th Anniversary with New Brand, Product Repositioning

Hospitality software company Cendyn marked its 20th anniversary with the introduction of a new brand and repositioning of its comprehensive suite of products.

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New E-book by StayNTouch Explains How SaaS Technology is Transforming the Hospitality Industry

In a newly released e-book titled, The New Era of Hospitality: How the SaaS Movement is Transforming the Hotel Industry, Jos Schaap, CEO and founder of StayNTouch breaks down the complexities of Software-as-a-Service (SaaS) model for hotels and helps readers gain a deeper understanding of the potential impact on operations, collaboration, revenue, and guest service.

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Hampton by Hilton's New 100% Hampton Guarantee

Hampton by Hilton revolutionized the hospitality industry when it introduced Hampton Guarantee, the first 100% Satisfaction Guarantee, and after extensive research, they're revolutionizing it once again by changing the idea of what guests can expect from a hotel experience.

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Hyatt Regency gears up for a busy 2017

Global hotel group Hyatt Regency, part of Hyatt Hotels Corporation, shows no signs of resting on its laurels in 2017, with 22 projects in the pre-opening stages this year. 2016 saw the group open just 2 new hotels, so the coming year looks set to build on this by ten times as much. The Hyatt Regency already has 162 hotels worldwide, which is due to increase to 204 by 2020. The projects over the coming years will be in North America, Europe and Asia Pacific, the latter of which will count for the lion's share, with 17 hotels gearing up to open in the region. Two projects in Latin America will complement developments by Regency's sister brand, Park Hyatt, who are opening the Park Hyatt St. Kitts in this March. Africa will also be home to 2 new Regency hotels, and the Middle East will see 5 new hotels open over the course of the expansion.

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Nor1 Adds Mobile Based Confirmed Upsell Through Its eXpress Upgrade Product

Continuing its mission to provide upsell opportunities throughout the hotel booking lifecycle, Nor1 introduces eXpress Upgrade, which offers guests confirmed upgrades based on real-time inventory with pricing and merchandising through Nor1's patented PRiME engine and works seamlessly with all other Nor1 Merchandising Platform products.

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HFTP Now Accepting Applications for Entrepreneur 20X at HITEC Amsterdam

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition and Conference (HITEC), is now accepting applications to participate in the successful Entrepreneur 20X (E20X) event at its premier HITEC Amsterdam. Hospitality technology startups who would like to apply for the exciting opportunity can do so by visiting the event website. The competition will take place as part of HITEC Amsterdam's pre-conference events on the afternoon of 28 March 2017 at the RAI Amsterdam Convention Centre. HoReCa.digital will serve as the exclusive Entrepreneur 20X sponsor at HFTP's inaugural HITEC Amsterdam.

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What Will the Hotel Room of the Future Look Like?

EHL's \"Future of Hospitality\" contest participants came up with many thought-provoking ideas. Our panel of experts had great difficulty in selecting only one concept to use as inspiration for the next video in our \"Future of Hospitality\" series.

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aLoft Hotels Shaping Future of Hotel Design

When Marriott International, Inc. acquired Starwood Hotels and Resorts in 2016, the company also acquired all of Starwood's brands, including some of the younger, hipper properties that are so revered throughout the global hospitality industry these days.

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Let's Rise: Westin Hotels & Resorts Reveals a Powerful Rally-Cry for Travelers to Regain Control of Their Well-Being While on the Road

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today unveiled its first global brand campaign in more than five years, taking on the disruptions, distractions and unpredictability of travel and empowering travelers to embrace well-being as a way to regain control of their routines and be their best while on the road. The $30 million dollar, integrated advertising campaign called Let's Rise communicates Westin's commitment to its guests' well-being before, during and after their stay. Beginning today, the Let's Rise campaign will be featured in broadcast, digital, radio and out-of-home channels, with print placements to follow later this year. The Let's Rise mantra will also serve as an anchor for the wellness programs and partnerships that roll out for guests and associates throughout the year.

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious, home-away-from-home environment, with the added bonus of having premium resort facilities and myriad local experiences on their doorstep,\" said Mr Anderson. Not to be forgotten, the 'silver nomads' are set to make a welcome return in 2017, according to Oaks Hotels & Resorts. These discerning travellers have typically paid off their homes and retired from working life, leaving them with endless freedom to roam the country at leisure, with no set travel timeline.\"Value for money is important for this type of traveller, as is a convenient location close to clubs, local attractions and public transport, so our resort properties present as the ideal home base to stay for a week, month or even longer.\"The 'multi- generational travel' trend is also gaining momentum, particularly in destinations like the Hunter Valley or the Sunshine Coast, which have broad appeal across a range of age groups, says Oaks Hotels & Resorts.\"Families of all sizes and generations are seeking accommodation options that cater not only to parents and children, but also boast plenty of room and facilities for grandparents, and even great grandparents! In destinations where we offer three and four bedroom room types, this trend is increasingly apparent, with extended families taking advantage of our spacious and self-contained apartments and villas.\"For more information on Oaks Hotels & Resorts please visit http://www.minorhotels.com/en/oaks

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PolyU Study Finds Guest Profile Matters for Hotel Bookings

When booking hotel rooms, guests with different profiles tend to choose different types of booking channels, with some preferring to book directly through the hotel's website and others choosing to use third-party websites or call centres, according to Assistant Professor Lorenzo Masiero and Professor Rob Law of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers show that with knowledge of which customers prefer what channels, hotels can do more to maximise bookings through each channel.

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Rosewood Hotels and Resorts Reveals Asaya New Global Wellness Concept

Rosewood Hotels & Resorts today reveals Asaya, an innovative, integrative wellness concept firmly rooted in the belief in both self-acceptance and self-discovery. The Asaya experience fuses alternative therapies, lifestyle and nutrition coaching, educational wellness programming, fitness activities, specialized healing treatments, a dedication to pure, authentic ingredients, and thoughtful design. Guests will discover their own true course to personal wellness while acquiring knowledge from visiting experts, local practitioners and Asaya professionals whose teachings will enable them to continue their commitment to wellness outside the Asaya environment.\"Consciously and unconsciously, wellness is becoming more significant in our day-to-day lives, in the ways we work, eat, sleep and socialize,\" says Niamh O'Connell, group vice president - guest experience and wellness. \"Recognizing the gaps that exist in the luxury hotel spa arena, we created a concept that will help establish a foundation of well-being, offering fluid and flexible solutions to individual needs and evolve with the guest along their lifelong wellness journey.\" Upon arrival at Asaya's signature \"Wellness Ateliers\" the guest's bespoke experience will begin by collaborating with lifestyle coaches, nutritionists and therapists to design tailored experiences to fulfill specific goals. Offering an opportunity to socialize through wellness, an uncommon feature of Asaya will be its private Signature Suites or Villas which will cater exclusively to small groups of friends with dedicated treatment areas, hydrotherapy zones, and indoor and outdoor social spaces.In addition to individual treatments, visitors who wish to extend the Asaya experience may choose to stay in an overnight Asaya Suite with separate sleeping, living and therapy areas.A seamless flow throughout Asaya will include specially designed spaces for relaxation and reflection and private changing areas akin to the indulgent experience of personal dressing rooms. In keeping with Rosewood's A Sense of Place guiding concept, locally inspired, culturally authentic treatments at each Asaya will incorporate traditional formulas, resurrected techniques and home remedies gleaned from the know-how of the past. Recipes will include indigenous botanicals and raw ingredients often freshly picked from on-property gardens. Two carefully chosen skincare houses will complement Asaya's wellness philosophy: Maison Caulieres and EviDenS de Beaute. Maison Caulieres has for three centuries produced harvests of seeds and flowers in France's Loire's Valley, which today are transformed into nourishing and protective oils. EviDenS combines the sophistication of a French beauty brand with high-performance Japanese expertise. Its results-focused Triple Collagen formula is focused on anti-aging, activating and boosting collagen formation to restore skin strength and elasticity. The Asaya experience will include a wide variety of both indoor and outdoor fitness endeavors, from yoga and tai chi to high impact activities such as spinning, boxing and bootcamp. Complemented by a partnership with Technogym, the fitness centers at Asaya will be both functional and social -- gathering places to enliven the mind as well as exercise the body. A resort version of Asaya will debut at Rosewood Phuket, slated to open in April 2017. Other city and resort Asayas will be introduced at Rosewood properties around the globe in the following months, including the first city Asaya, at Rosewood Hong Kong, scheduled for a 2018 opening.

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Oaks Hotels & Resorts reveals its travel trend predictions for 2017

The start of a new year brings with it endless possibilities when it comes to ticking off travel resolutions, and as 2017 gets underway, leading accommodation provider Oaks Hotels & Resorts is making its travel predictions for the year ahead.From astute holidaymakers taking advantage of mid-week discounts in resort holiday hot spots, to travelling tots, multi-generational travel, and silver nomads hitting the road, 2017 is set to see a raft of trends come to light.As travellers become increasingly savvy when it comes to stretching their holiday dollar, Oaks Hotels & Resorts is predicting a rise in mid-week stays across its leisure property portfolio. Perfect for those who have plenty of flexibility when it comes to choosing dates, the benefits of staying mid- week are vast from enjoying sizable savings on accommodation, to kicking back by a considerably less crowded pool, or even scoring a bonus room upgrade. Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"At Oaks Hotels & Resorts, our mid-week offer is extremely appealing to a large number of travellers who are looking to enjoy a break in a sought after leisure holiday destination for less. Rooms are often available for up to 30% off weekend rates, making it an affordable alternative for budget conscious travellers.\"Also set to make their mark on the travel landscape this year is the 'travelling tots tribe' otherwise known as parents with children under five. Seen as the perfect opportunity to take an extended family trip, many parents are choosing to holiday with their youngsters before they reach their schooling years for weeks or months at a time, in turn, providing their children with rich, travel experiences and memories that will last a lifetime.\"These travellers can take advantage of the benefits of long-term, self- contained accommodation, including discounted room rates and convenient facilities where they can cook and catch up on laundry in a spacious, home-away-from-home environment, with the added bonus of having premium resort facilities and myriad local experiences on their doorstep,\" said Mr Anderson. Not to be forgotten, the 'silver nomads' are set to make a welcome return in 2017, according to Oaks Hotels & Resorts. These discerning travellers have typically paid off their homes and retired from working life, leaving them with endless freedom to roam the country at leisure, with no set travel timeline.\"Value for money is important for this type of traveller, as is a convenient location close to clubs, local attractions and public transport, so our resort properties present as the ideal home base to stay for a week, month or even longer.\"The 'multi- generational travel' trend is also gaining momentum, particularly in destinations like the Hunter Valley or the Sunshine Coast, which have broad appeal across a range of age groups, says Oaks Hotels & Resorts.\"Families of all sizes and generations are seeking accommodation options that cater not only to parents and children, but also boast plenty of room and facilities for grandparents, and even great grandparents! In destinations where we offer three and four bedroom room types, this trend is increasingly apparent, with extended families taking advantage of our spacious and self-contained apartments and villas.\"For more information on Oaks Hotels & Resorts please visit http://www.minorhotels.com/en/oaks

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SpaSoft Adds Enterprise Functionality

STOWE, VT January 17, 2017 Stowe, VT Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces the general availability of the latest version upgrade for SpaSoft Spa Management System. Spas require critical operational data to maintain optimal business operating ratios and make key business decisions. SpaSoft now allows for larger spa operations with multiple locations to manage all of their spas from a single database. Now, management can access enterprise level reporting. Guests will experience better customer service with guest profiles shared among all of the member spas. \"Due to the competitive nature of the market, spas are highly focused on actionable data to manage their business, commented Michelle Young, Vice President of Sales and Marketing for Springer-Miller Systems. \"Spa directors need immediate access to their important data and analytics in order to make timely business decisions. SpaSoft Enterprise provides that competitive edge with actionable, enterprise level data.\" SpaSoft Enterprise leverages the benefits of SpaSoft Hosting Services to remove on-site hardware and connect spas in the cloud. In addition to powering SpaSoft Enterprise, SpaSoft Hosting Services can provide individual spas with greater security and back-up benefits and lower capital investments by removing expensive on-site hardware. With version 6.0, SpaSoft has eliminated all cardholder data through the use of point-to-point encryption and tokenization with partner payment processing systems. This eliminates SpaSoft from PCI Scope, helping spas to save money and time on their PCI Compliancy efforts and ensuring that guest cardholder data is protected. There are many more enhancements included in the latest version of SpaSoft. By continuing to invest in spa management technology, SpaSoft empowers clients to achieve greater business success and guest satisfaction. About SpaSoft and Springer-Miller SystemsSince it was founded in 1984 in Stowe, Vermont, Springer-Miller Systems has been an innovator of technology systems for the world's most exclusive hotels, resorts and spas. The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts to provide highly personalized guest service from front office to food & beverage to spa to the golf course and more. Springer-Miller's SpaSoft provides a dynamic spa and activities management solution used in more than 70% of the world's Forbes Five Star Spas Visit www.springermiller.com for more information.

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MyCheck Granted Patent for its Mobile Payment Technology

MyCheck, the leading mobile payment platform provider to the hospitality industry, announces that it has been issued a U.S. Patent No. 9,477,995 B2 related to the system, device and method of payment transacted through mobile payment applications. The patent covers MyCheck's point-of-sale integration system and the method of allowing a customer to perform self-checkout (using a unique, user-specific code or \"handshake\" between the guest's mobile device and the POS) at a real-world, non-virtual store, restaurant or other business establishment that the customer is visiting. The patented technology enables a customer to self-checkout their open table without requiring action on behalf of the business establishment.

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Brand Profile: Le Meridien

Since it was first created by Air France in 1972, Le Meridien hotel brand has marketed itself as a home away from home for travelers, a common claim that this brand works diligently to uphold. Le Meridien assumed its iconic name as a reference to the geographic coordinate lines that span the globea deliberate name to project the brand's aggressively international focusand it opened its first location in Paris, an eloquent and massive hotel of more than 1,000 rooms.

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Nominations now open for EyeforTravel's Start-Up Travel Awards 2017

Does your travel company have what it takes to succeed in travel? Is your app or product a key weapon in your battle to win and engage travel consumers? New travel brands will find out as they battle it out as part of EyeforTravel's Start-Up Travel awards taking place in San Francisco, April 24th 25 as part of EyeforTravel's San Francisco Summit.

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Mexican Tourism To Slow Down Thanks To Trump | tourism-review.com

Following the US presidential election, there will be a slowdown in the rate of international tourist arrivals in Mexico, which will grow by only 7 per cent per year, according to estimates by Anhuac University and the National Business Tourism Council focusing on the outlook of Mexican tourism. Just before the elections on November 8 last year, Francisco Madrid, a tourism specialist, asked industry bosses whether Mexican tourism would be adversely affected if Trump won the election, and 54 per cent answered yes.

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Honduran Tourism Expected To Increase 15% | tourism-review.com

Honduran tourism sector, better known as the \"chimneyfree industry,\" is expected to jump from 4 to 15% growth this year. The increase is projected to generate more than 800 million dollars in foreign currency for the country, according to estimates by officials of the Honduran Tourism Institute (IHT). The Honduran economy will get a billion-dollar contribution from the travel and tourism sector this year.

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Chinese New Year: Record-breaking Travel During The Celebrations | tourism-review.com

The Chinese New Year celebrations are approaching and this years' joyful time is set to become a record-breaking festival. Major jumps in both domestic and outbound travel are expected during the week-long holidays starting on January 27th. The Chinese are expected to make a total of 2.98 billion trips nationwide from January 13th to February 21st. This would represent an increase of 2.2 % year on year during the annual travel peak, known in China as chunyun.

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Tribe Hotel in Kenya embrace the cloud with Guestline solutions

Guestline solutions have been successfully implemented into Kenya, with The Tribe Hotel in Nairobi.

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Get Outside: These 13 Hotels Are Luring Guests Outside With These Incredibly Cool Things To Do | forbes.com

What's the point of a vacation if you're not going to really get out there and experience what the destination has to offer? If you're not going to put down your mobile phone, close your laptop and power down your tablet, why are you even there? You're not there because airports are fun. Or that you just enjoy throwing hard-earned money at a hotel that you don't even want to be at. You're there because you need to disconnect and re-energize, and you want to experience something fun and new to help you do that.

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EyeforTravel: The Digital Big Bang in Travel: Does Your Strategy Stack Up?

It seems Americans don't mind booking accommodations and airfare on small screens. According to research in 2016, 51.8% of travelers who booked trips via digital means will do so using a mobile device. That is up from 43.8% this in 2015. That is an impressive shift!

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Innovation: Stop Doing Obsolete Things | forbes.com

Michael Levie, a seasoned hotel executive, and Rattan Chadha, a successful retail entrepreneur, were having dinner. The topic of conversation was the hotel industry. Both men thought that the industry was stale and too homogeneous relative to the diversity of customers it sought to serve. The industry had largely been unaltered since the onset of hotel chains over half a century ago. As Levie put it, in this industry, people already think they have innovated if they have painted a grey wall green. They two men were plotting to change that. In 2008, they opened their first hotel, at Amsterdam Schiphol Airport, followed by one in Amsterdam City in 2009. Further hotels followed in subsequent years, in Glasgow, London, Rotterdam, New York and Paris. They called their budding chain citizenM; for mobile citizens.

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Four trends that will reshape marketing in 2017 | martechtoday.com

I've been a marketer and entrepreneur for more than 20 years, and each year seems to bring a new whirlwind of change. In 2016, social media grew even more powerful, dictating the news and shaping our public discourse. Chatbots and artificial intelligence started to gain traction and are opening entirely new avenues for brands to reach customers. And the shift to mobile continued to gain steam, with everything from ordering dinner to booking a vacation now done on smartphones and tablets. Marketers are racing to keep up, and 2017 is about to bring more changes. Here are four trends I see shaping marketing in the coming year:

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Mobile loyalty programs are the new modern currency | mobilemarketer.com

Engagement is a word you hear thrown around quite a bit these days. Brands and retailers are the first to ask, How can I better connect with consumers in a way that evokes a sense of loyalty and ensures that they will be back for more?

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Mobile Fuels Online Dominance in Europe

Brexit. Trump. Terror. Amidst all the remarkable headlines, here's one nugget you might have missed last year: 2016 was the last year in which offline transactions accounted for a majority of European travel bookings. According to Phocuswright's European Online Travel Overview Twelfth Edition, offline channels captured 51% of European travel bookings in 2016. But despite the continuing importance of traditional travel agencies in several countries, European travelers are increasingly using online channels including mobile devices to book their trips, and the offline share will slip steadily in the years to come.

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Joyce Wang and Tihany Design to Revamp the Mandarin Oriental Hyde Park, London

Mandarin Oriental Hotel Group's European flagship hotel, the Mandarin Oriental Hyde Park, London, will undergo a radical facelift that will take two years to complete. Plans were announced in December to refurbish the famous hotel, overhauling all 181 rooms and suites and giving the ballroom, restaurants and meeting facilities a soft refurbishment. The group will collaborate once again with renowned interior designer Joyce Wang, who has offices in London and Hong Kong and who was in charge of the recent renovation of the group's Hong Kong hotel. Famed hospitality designer Adam D. Tihany will head up the design of the spa and leisure facilities area of the London hotel.At 32, Joyce Wang has made a serious name for herself in a relatively short space of time. In the five years she has had her practice, she has undertaken fit-out projects in some of the world's most interesting buildings, including the Cantonese restaurant Mott 32, in the basement of Hong Kong's Standard Chartered Bank. For the Mandarin Oriental Hyde Park, Wang will oversee the conceptual design of the renovation and will take inspiration from the hotel's park-side location and from 1920's, the glamorous Golden Age of travel, combined with the existing building's royal heritage and reputation.

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The Quiet Room Label is Working on the Development of the First Global Quiet Hotel Room App

With the Quiet Hotel room app for Microsoft HoloLens you can experience different Soundproof products and the effect they have on sound reduction in hotel rooms. The client will not only learn about the soundproof products but will experience the exact sound reduction on each product. (built-in speakers)

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Experts Predict Last-Chance Tourism As Top Travel Trend For 2017 | forbes.comWhether it's fatigue from 2016 or the changing political climate, the new year promises to be a banner year for travel with nearly one-third of American adults saying they are more likely to take time off this year compared to 2016, according to a recent AAA survey. Overall, 42 percent of Americans are planning to take a vacation in 2017 with most planning trips to the warm weather destinations in the U.S. and abroad. And while flight prices are predicted to be 8 percent higher than last year, they are still down 9 percent compared to two years ago, according to Hopper.

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Tewkesbury Park see revenue up by 30% following Guestline installation

Tewkesbury Park is a family-owned hotel, golf and leisure resort situated just off junction 9 of the M5, 15 minutes from central Cheltenham & Gloucester.

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IHG Challenges Brands to Address the Needs of the Uncompromising Customer in the Age of I'

Intercontinental Hotels Group (IHG) today launches its 2017 Trends Report - The Uncompromising Customer: Addressing the Paradoxes of the Age of I' - at the World Economic Forum (WEF) in Davos, Switzerland. The report highlights the uncompromising nature of today's customer who increasingly expects brands to deliver experiences that satisfy contradictory needs.

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Look To Book Travel Agent Rewards Program Celebrates 25 Years Of Loyalty With Special Anniversary Offers

Look To Book, Carlson Rezidor Hotel Group's global rewards program that offers simple online enrollment, fast points and great incentives for travel agents entered a milestone. The program, which celebrates its 25th anniversary, is planning special promotions and offerings throughout the year to reward members for their efforts.

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Shiji Announces the Acquisition of ReviewPro

Shiji announced the acquisition of a majority stake in ReviewPro, the leading cloud-based data and analytics provider of Guest Intelligence solutions for hotels. The investment was made by Shiji (Hong Kong) Limited, a wholly-owned subsidiary.

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Hospital And Hotel Leaders Advance Customer Experience | forbes.com

Perhaps the most important way executives uncover new innovative customer models is by learning from other industries. In the hospital and hotel industries there is a unique crossover and opportunity to learn new ways to advance the customer experience. No surprise that the word hospital' is at the core of the word \"hospitality.\"

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Hotels.com introduces new mobile concierge | hotelmanagement.net

Hotels.com has integrated a mobile butler into its application experience that offers a number of features courtesy of partnerships with OpenTable, Uber, delivery.com and Groupon. Available on iOS, Hotels.com Concierge is like having a local expert in the palm of your hand, according to the company, offering fast access to services such as transportation through Uber; on-demand food delivery through delivery.com; restaurant reservations through OpenTable; and activities through Groupon, with ticketing also coming soon.

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The 5 Most Extravagant Hotel Experiences In The World | huffingtonpost.com

Talk about #travelgoals. From your own personal submarine to on-demand fireworks, we've rounded up the world's most over-the-top hotel experiences. 1. A private pool at the Four Seasons Resort Maui at Wailea, Hawaii What's better than a beachfront infinity pool in Maui with a swim-up bar and underwater speakers? Having that pool all to yourself. For an entire evening, the Four Seasons Maui at Wailea offers exclusive use of its communal Serenity Pool considered one of Hawaii's best hotel pools no less as part of the resort's ultra- luxe Unforgettable Experiences program. If you can tear yourself away from swimming and drinking, take advantage of the customized multi-course sunset dinner, live entertainment such as a ukulele serenade and hula-dancing, and couples' massage, all of which are offered poolside. (From $5,000, not including accommodations)

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What to Expect from Global Hospitality Association HFTP in 2017

Hospitality Financial and Technology Professionals (HFTP), producers of Hospitality Industry Technology Exposition & Conference (HITEC), has widely extended its global reach for this upcoming year. With leading industry events spanning three separate continents, five inaugural events and three new Digital Learning Day additions, HFTP has largely increased its scope of hosted events in 2017.

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Now Available for Download: HeBStrategy Q1 2017 Hotel Marketing, Technology, and Trends Whitepaper

As part of its position as a hospitality industry thought leader, HeBS Digital is pleased to announce the release of the first in a series of HeBStrategy whitepapers for 2017. The HeBStrategy Q1 edition highlights key developments in the hospitality, travel, and digital marketing spaces, their impact on hoteliers and hotel management, and their influence on trends into 2017.

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The ultimate Linkedin cheat sheet [Infographic] | leisurejobs.com

Our ultimate Linkedin cheat sheet will help you quickly create the best possible Linkedin profile, maximise your online visibility, build your contact list or get contacted about a new job. Whether you're looking to find out the best Linkedin profile picture size, how to get the most secure password or simply starting from the beginning we've got you covered! Unless you've been living under a rock it's quite obvious that Linkedin is the place to be seen online when it comes to jobs and new careers. Did you know a person with a fully optimised Linkedin profile is 40 times more likely to receive job opportunities via Linkedin?! It's probably a good idea to get a sneaky head start over the job market by checking out our Linkedin Cheat Sheet (UK version). After all you are competing against over 350 million users...

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[Infographic] Millennials will book direct. Here's why:

Savvy, ambitious and loyal, the millennial traveller can spot a great deal across the ether - but what exactly can you do to catch their eye?

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Starwood Hotels Uses RLSA to Engage High-Value Travelers With Timely Ads | thinkwithgoogle.com

Starwood Hotels wanted to stay top of mind with loyal site visitors when they go online to find hotel rooms. To encourage these visitors to take the next step, the brand used remarketing lists for search ads (RLSA) to reach them at the moment they decide to book a room, leading to a higher ROI.

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Rezidor Continues Its Strong Progress With Investment In Nordic Flagships

The Rezidor Hotel Group announces long-term lease agreements of two landmark hotels in home markets that are critical to the group's Scandinavian heritage and identity: Radisson Blu Royal Viking Hotel, Stockholm and Radisson Blu Scandinavia, Oslo, Norway.

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The Hotelier's Wake-Up Call

No, I'm not talking about actual hotel wake up calls or polices or guidelines on automatic or manual wake-up calls. If you thought that's what you were going to find out here, then you have definitely hit on a wrong link. Besides, most travelers nowadays have smartphones with built-in alarm clocks to get them up in the morning, so traditional wake-up calls are something that are becoming a little bit redundant, if not going completely by the wayside.

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Head of Marketing appointed for Guestline

Guestline, providers of end-to-end property management, channel distribution and digital marketing solutions to hotel groups, independent hotels, serviced apartments, management companies and pub companies, are pleased to announce the appointment of Andy Craddock to the role of Head of Marketing.

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Scandic to offer digital newspapers and magazines to all hotel guests and visitors

From January 16, 2017, all guests at Scandic hotels will be able to enjoy complimentary unlimited access to more than 5,000 national and international newspapers and magazines on their mobile devices through the PressReader app. The initiative is another step towards strengthening the digital guest experience. Scandic will be the first hotel company in the Nordic countries to offer this service at all hotels.

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Study: Netflix now more popular than adult entertainment in hotel rooms | foxnews.com

When it comes to in room entertainment, a new study says that today's hotel guests may just want to Netflix-- without the \"chill.\" According to data from Enseo, a company that provides in room entertainment solutions for some of the world's biggest hotel brands like Marriott, more hotel guests are streaming a show or movie from Netflix in hotels that have axed pornographic video-on-demand (VOD) than ordering traditional adult-themed programming.

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Maestro PMS Acquires Strategic Software Assets of Navicom Inc. to Strengthen Integrated Guest Engagement Offerings

Maestro PMS, a leading provider of enterprise hotel management software for independent hotels, resorts and multi-property groups, announced it entered into a definitive agreement to acquire the guest feedback software and service assets of Navicom Inc. Navicom's widely installed online Guest Experience Measurement (GEM) system captures guest feedback and is a key tool for improving both operational and reputation management strategies. The system helps hotels learn more about their guests' on-site experience, provides insight into operational changes that improve the guest journey, and enables a prompt personal response by property staff.

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Virtuoso Best Of The Best: A Look At The Hottest Hotel Trends Awaiting Luxury Travelers This Year

Virtuoso, the global network of luxury travel agencies, has released the 2017 Best of the Best directory, featuring its exclusive collection of hotels and new experiential itineraries. The largest collection to date, with a record-setting 656 pages, includes 75 new properties, bringing the total portfolio to more than 1,150 hotels in 100 countries. Here are the top trends and insights seen among recent additions to the Virtuoso Hotels & Resorts collection.

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Hilton Joins TripAdvisor Instant Booking Marketplace

Hilton (NYSE: HLT) and TripAdvisor (NASDAQ: TRIP) today announced a partnership to make Hilton's portfolio of 13 world-class global brands accessible in the TripAdvisor instant booking marketplace. Beginning in early 2017, travelers around the world will be able to make a reservation at any Hilton property quickly and easily without leaving the TripAdvisor site or mobile app.

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Meet the Smart Hotels of the Future

As technology continues to advance, many everyday places and things are getting smarter. There are now smart phones, smart bicycles, and, of course, smart hotels.

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A World-Renowned Futurist Reveals The Hotel Of The Future | forbes.com

World-renowned global futurist Dr. James Canton envisions hotel experiences that include supersonic travel and DNA-driven spa treatments, so what can we expect in the next decade? Canton, a former Apple Computer executive, author and social scientist, worked in conjunction with Hotels.com, to present the Hotels of the Future Study at a recent conference in San Francisco. In the study he describes hotels with everything from RoboButlers and virtual reality entertainment to hotel restaurants based on gourmet genomics and the emergence of neurotechnology to make sleep more refreshing. Canton, who has advised three White House Administrations and over 100 companies, believes these megatrends will shape the future of the hotel experience and that the RoboButler is the change we will most likely see first. Although, he also notes that plans are already underway for a supersonic hyperloop route from Los Angeles to New York City. Canton kindly agreed to give Forbes readers a more in-depth look at his thinking. Below he weighs in on what all of this will look like and why we should embrace the next wave of technology.

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Hilton Garden Inn Recognizes Exceptional Performing Hotels and Team Members with 2016 Brand Awards

MCLEAN, Va. -- Hilton Garden Inn, Hilton's upscale global brand of hotels, has recognized Connie Pride Hotel of the Year Award winners, Hilton Garden Inn Raleigh/Crabtree Valley, NC (North America winner) and Hilton Garden Inn Kirov, Russia (International winner) for their outstanding achievements in 2016. Each year, the brand awards the Connie Pride Hotel of the Year Award to two outstanding properties worldwide. The prestigious Connie Award, named after Hilton founder Conrad Hilton, is award based on three key components:

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HSMAI to Honor HeBS Digital with Nine HSMAI Adrian Awards, Including Two Gold

Summary: HeBS Digital has been recognized with 9 awards from the 60th HSMAI Adrian Awards competition. The Adrian Awards honor outstanding achievements in advertising, public relations, and digital marketing in the hospitality and travel industries.

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The Cosmopolitan of Las Vegas Introduces Interactive Chatbot Personality to Amplify Customer Service

The Cosmopolitan of Las Vegas is pleased to announce the arrival of its resident mischief-maker, Rose, who will be introduced to select hotel guests today, Tuesday, January10, 2017. Rose is a chatbot developed by The Cosmopolitan of Las Vegas and its digital marketing agency, R/GA Chicago. Rose's playful concept is unlike other chatbots in the hospitality space as she is savvy, quick-witted and inspiringreflecting the distinct mystique of the resort and its guests. In alignment with the resort's spirited brand and market-leading creative, Rose will stray from robotic commentary and instead use her Cosmopolitan personality to engage guests. This allows for a higher-level of satisfaction for the customer experience as they can engage in real- time conversation via text message.

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Meet Rose, the Sassy New Bot Concierge in Las Vegas | travelandleisure.com

As more hotels adopt virtual concierge apps to meet guest needs, The Cosmopolitan of Las Vegas has taken it a step further by creating a uniquely designed robot concierge with a distinct personality. In early January, the hotel unveiled Rose, a flirty chatbot with a sense of humor. When guests check in to the hotel, a front desk representative gives them a card that reads: Know my secrets. Text me, and I am the answer to the question that you never asked. The card also bears Rose's phone number, which you can text for nearly anything you might need during your stay. (In the background, staff of The Cosmopolitan are on hand to administer anything that Rose cannot.)

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37 Legendary Historic Hotels Inducted into Historic Hotels of America

Historic Hotels of America has inducted 37 historic hotels into membership in 2016. The oldest historic hotel inducted dates to 1789. Hotels nominated and accepted into the prestigious National Trust for Historic Preservation Historic Hotels of America program in 2016 range in age from 227 years to 51 years old. These newly inducted historic hotels represent 19 states and include Hotel Captain Cook, the first member hotel in the state of Alaska. Nine of the 37 historic hotels are listed in the National Register of Historic Places (see NRHP below).

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Chinese Tourists Avoid Switzerland Amid Terrorism Concerns | tourism-review.com

Chinese visitors in Europe are looking for other destinations rather than Switzerland. The main reason is the concern about terrorism, which is why their focus has been redirected to regions in eastern and northern Europe. The developments in China in 2016 have taken the Swiss travel industry by surprise. As fast as the overnight stays booked had risen in the years before, there came a surprising shift. Chinese tourists seem to prefer different destinations.

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After Significant Growth Across Europe, SnapShot Expands To The United States

Berlin-based SnapShot, a big data and analytics company, which released its flagship product, SnapShot Analytics, in early 2016, is expanding to the United States. SnapShot Analytics is a powerful tool that allows hotels of any size to interpret their performance by combining data from PMS, RMS, CRM, Reputation aggregators, Social media, website statistics and more into one simple to use dashboard.

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Spas of America's Top 100 Spas of 2016

Santa Monica, California -- Spas of America, the No. 1 spa and wellness travel website, today unveiled its annual ranking of the Top 100 Spas of 2016, based on consumer behavior on its website.

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Hotels eye high tech, high touch move to firm up business | enterpriseinnovation.net

Changes in consumer expectations for fast Wi-Fi, helpful guest assistants and loyalty rewards have prompted the hospitality industry to invest in technology that enhances the guest experience and provides added convenience for smartphone check-in, location-based offers and services and digitally-enabled loyalty programs. Results of the global Zebra Hospitality Vision Study show that 77% of hotels/resorts surveyed worldwide are expanding Wi-Fi coverage, to help move staff to mobile computers for more guest interaction, expand location services for guests and deliver reliable wireless access.

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Hospitality in lodging industry begins at entry level | tulsaworld.com

Pleasing people is part of Ethorn Bullard's personality. It also is his job. As a valet supervisor at the historic Mayo Hotel, Bullard meets, greets and facilitates, taking pains to carry the conversation as skillfully as he does baggage.

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The Best (and Worst) Hotel Rewards Programs For Every Traveler | thrillist.com

Unlike major airlines, which usually don't give two shits about customer loyalty, hotels have actually made an effort over the past year to improve the value of their rewards programs. Two-thirds of hotel chains last year offered more reward dollars per dollar spent than in the year before. Stiff competition will do that (looking at you, Airbnb). And while better rewards might entice you to check into a legit hotel instead of some random dude's spare room, which hotel you pledge loyalty to depends on a lot of factors.

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New York hotel shrinks rooms down to create micro-hotel

Conceptual New York design studio AvroKo has created the interiors of a thoughtful yet innovative new boutique hotel in the city's old Printing District, an industrial neighbourhood close to SoHo. The concept of the Arlo Hudson square is that of a \"micro-hotel\"; 325 small rooms whose beds range from double beds to bunk beds, catering to what the Arlo hotel group calls \"urban explorers\". At 15m2, the rooms are half the size of a standard hotel room.

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Forbes Travel Guide Launches Star Coach, New Hospitality Training App Using Innovative Voice Analysis to Help Improve Guest Experience

Forbes Travel Guide, the global authority on luxury hospitality, has launched Star Coach, a mobile application for Android and iOS providing a behavioral simulator that helps hospitality staff enhance their interpersonal skills to improve the guest service and experience. Utilizing proprietary and proven voice analysis technology, the smartphone and tablet-based training tool analyzes interactions with virtual guests to determine the service provider's emotional effectiveness, mindset and confidence.

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Check In. Work Out. Element Hotels Strengthens Fitness Offerings

Life on the road has never been fitter. Marriott International, Inc. (NASDAQ: MAR) today announces that Element Hotels, the company's eco-innovation lab, is planting new roots in the fitness space and promising guests even more ways to stay active, healthy and happy while on the road. While the game-changing brand already offers amenities like natural saline swimming pools and spacious fitness centers, Element is now upping their fitness game with partnerships with Your Trainer, MiiR Bikes as well as a re-launch of their beloved kinetic bikes, which allow guests to power their devices as they pedal!

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Dream Hotel Group Launches Master Chain Code DZ On Global Distribution Systems

Renowned hotel and brand management company Dream Hotel Group, home to Dream Hotels, Time Hotels, Night Hotels, The Chatwal and Unscripted Hotels, announces the consolidation of all brands under one master chain code DZ on the Global Distribution Systems (GDS), bringing the company firmly to the forefront of big brands in the 4-star upper upscale segment.

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FCS Launches New Corporate Website with Streamlined Solutions and Enhanced Functionality

FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, is pleased to announce the launch of a fully redesigned corporate website aimed at providing visitors with all the tools needed to learn about the latest offerings in hotel operations technology. The new website features a restructured and streamlined grouping of FCS' comprehensive solutions portfolio that clearly demonstrates how each one functions to maximize efficiency within a specific area of hotel operations. Together, they work to provide total guest satisfaction across a property's range of guest services. Along with updated product information and videos, the website also offers valuable insight on the newest additions to the FCS portfolio: FCS Enterprise Reporting and CosmoPMS. The FCS Enterprise Reporting solution is designed to provide detailed insight into guest behavior, while CosmoPMS serves as a full service, Cloud-based PMS solution for hotels.

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Data Proves Branded Hotel Vanity Sites Are Effective

It's been an ongoing mission of the major hotel brands to convince hotel management companies and hotel owners to \"retire\" their vanity websites. In fact, this has been going on for the last 15 years and the efforts have had marginal success for the brands. However, the brands have recently stepped up their efforts with more \"forceful persuasions\" this time around and have decided to pull out all stops in their efforts.

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Tambourine releases DOSM Checklist for 2017

2017 is going to be a game changer for hotel DOSMs.

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Trends To Expect In The Travel Industry In 2017

2016 was chaotic, adventurous, disruptive or productive - it depends on who you ask. If you ask the players in the travel industry however, you're likely to get an \"Oh! It was great\" response laden with a smile or two.

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Hotel Trends for 2017

Every year, trends sweep across the global hospitality industry, bringing big changes for the business, operators, and the travelers that patronize their establishments. This year will be no different.

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2016

December

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The Year in Review - 2016 Most Read Stories on Hospitality Net

As 2016 comes to an end, we took an opportunity to look back at what sparked our readers' interest this past year on Hospitality Net. We would like to share the top opinion articles published on our website in the last 12 months. Click on the links below for the full article.

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In London, Hotel Design Goes Underground

Visitors to London might soon have a chance to stay and sleep somewhere very unusual: underneath the grounds of the streets themselves.

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Breaking Down Walls: The Future of Hotel Design

Imagine a portable hotel that can fly to far-flung locales, giving guests unbelievable views that change regularly.

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The future is bright for hospitality in Vietnam

Vietnam is set to welcome a slew of new hotel openings in the coming years, according to a national report by TOPHOTELPROJECTS. The popularity of countries in South East Asia as a tourist destination has been growing steadily over the last few decades, offering not only breathtaking scenery, delicious food and fascinating culture, but also catering to an array of different tourists, from backpackers and travelers to people on business and those searching for a holistic travel experience. It is a popular choice for people traveling in the region, and provides a road-less-travelled for holidaymakers who want to avoid the over- saturation of tourists in neighbouring Thailand.

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The failure of hotel loyalty programs to defend against Airbnb, quantified | qz.com

If hotels are counting on loyalty programs to keep their best customers away from Airbnb, they might want to come up with a Plan B. Members of hotel loyalty programs are more likely than other travelers to have booked a stay in Airbnb. Thirty-six percent of travelers enrolled in a hotel loyalty program say they've tried Airbnb, compared to 15% of non-loyalty travelers, according to a Dec. 22 report from Morgan Stanley Research.

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The British Traveler's Path to Purchase

The purchase path of today's traveler is anything but linear. Multi-device usage and its impact on content consumption and booking behavior continues to evolve, providing travelers with more options than ever before and an extensive research and booking path.

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Renaissance Hotels Joins Forces with Perrier Sparkling Natural Mineral Water to Debut Signature Beverage Experiences

Renaissance Hotels, the global lifestyle brand known for helping travelers to experience business unusual on the road, has joined forces with iconic Perrier Sparkling Natural Mineral Water to bring visitors, travelers and locals alike bold, unexpected, tastes complemented by communal, sensory experiences.

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This Subscription Service Finds You the World's Best Hotels (And Offers Serious Perks) | observer.com

When it comes to traveling, your accommodations will inevitably account for a huge chunk of your expenses. So why settle for a run-of-the-mill stay in a chain hotel? If you're not into Airbnb, there's still a way to make your room a comfortable and memorable part of your trip. And if you're traveling the right way, your room shouldn't be just a place where your head hits the pillow, but rather an extension of the place you're visiting.

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Whistle Selected by Heritage Hotels and Resorts for Innovative Guest Messaging Solution

Heritage Hotels and Resorts, Inc. has recently announced a new partnership with Whistle, a customer service and communication tool for hotels, which allows team members have the ability to use text messaging and mobile messaging to communicate in real-time with staff members and guests. The launch of Whistle has already improved guest satisfaction scores and TripAdvisor reviews, by optimizing hotel operations for any questions, requests, and arrival logistics, providing instant information for every guest.

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RateGain amongst the top companies to win Deloitte 2016 Asia Pacific Technology Fast 500 Award

London, 23rd December, 2016; RateGain Travel Technologies Pvt. Ltd., today announced that is one of the top Indian companies to win Deloitte's 2016 Asia Pacific Technology Fast 500 Award, a recognition for the 500 fastest growing hardware, software, telecom, semiconductors, life sciences and emerging areas (green technology) companies in APAC. Winners of the Technology Fast 500 award have been selected on the basis of their percentage fiscal year revenue growth from 2013 to 2015 (or 2014 to 2016 for a financial year ending between January and June). During this period RateGain's revenue growth reached 105%, based on revenue received from various business activities.

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Wynn Las Vegas Announces the Addition of Amazon Echo to All Hotel Rooms

Wynn Las Vegas and Amazon announce plans to equip all 4,748 hotel rooms at Wynn Las Vegas with Echo, Amazon's hands-free voice-controlled speaker. The introduction of this technology into every guest room, beginning this month with installation in suites, will be an industry first in the world, allowing guests of Wynn Las Vegas to control various hotel room features with a series of voice commands via Alexa, the brain behind Echo.

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Miraval Group to Develop its First Destination Wellness Resort in Texas

Miraval Group today announced it has acquired the 220-acre Travaasa Austin Resort in the Hill Country of Texas, which it will redevelop and expand into a 120-room destination wellness resort, its first in Texas and the South. The purchase, from a wholly owned subsidiary of Amstar Group LLC, closed today following the approval of Miraval's development plans. The project is expected to be completed by January 2019.

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Airline cabins of the future: A new golden age of travel? - cnn.com

Air travel photos from the 1960s show smartly dressed, champagne-sipping passengers in spacious airliner cabins. Contrast that with today's cramped seats and overcrowded airports and it looks like our flying experiences are getting steadily worse.But is this based on reality?The aviation industry has been investing massively to prove nostalgic travelers wrong.Yes, aircraft may still look similar to those of the so-called golden years.But every single aspect of the air travel experience is currently being overhauled -- all driven by technology.

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4 Steps to Unlocking the Real Power of Marketing Personalization [Infographic]

Personalizing offerings and messaging presents an incredible opportunity for brands to engage consumers more effectively. Nearly three-quarters (74%) of web users say they're frustrated with sites that aren't tailored to their needs, 72% of consumers say they don't like generic marketing, and 58% of shoppers say they'd like companies to better focus their discount offers.

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Add value to your current offering by partnering with Guestline as an approved agent

Trusted by thousands of properties worldwide, Guestline solutions are fast becoming the system of choice for Hotels, Multiple Dwelling Units and Serviced Apartments. Peace of mind comes from partnering with a hospitality provider who has operated for more than 25 years and provides a mutually financially rewarding relationship.

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HSMAI Identifies Top Las Vegas Travel Industry Trends for 2017

The Hospitality Sales & Marketing Association Las Vegas board of directors, comprising the destination's top hotel and tourism executives representing resort properties and tourism marketing agencies, announces the Top Five Travel and Tourism Trends for Las Vegas in 2017. HSMAI's roster of professional development programming offered in the coming year will address each of these trends:

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Why voice will be big and Barry Diller on Netflix, Tesla and Trump | webintravel.com

Voice is the next technology frontier and companies who do not plough resources into it now will be in danger of being disintermediated and disrupted, said Barry Diller, chairman of IAC/InterActive Corp and Expedia Inc, at the Expedia Partners Conference in Las Vegas last week.

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Beautifully designed and interesting data | travelerjourney.sullivannyc.com

Sullivan, a brand agency in NYC, did a beautiful piece on hotel marketing and how travelers interact with hotels and travel sites. With only 25 participants the data has limited value but it is still an interesting read. Some odd outliers in there, such as nobody went to the hotel website, still worth a read if for nothing else than enjoying the great layout.

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Millennial values: fun, friendly and flirty interiors in New Shanghai hotel

A new wave of hotels and hotel chains are tackling the ever growing problem of millennials and their accommodation habits, many preferring to stay in short-term rentals like AirBnb over staying in a \"stuffy\" hotel. These hotels that are facing the problem head-on are using millennial values of globalisation, community and freedom to generate a different proposal and attract younger guests. One of the most recent examples of this type of progressive thinking within the hospitality industry is a The Wheat Youth Arts Hotel, which is located on the seventh floor of a shopping mall in the Binjiang district of Hangzhou.

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Oasis Hotels & Resorts Enhances Agent Dedicated Platform With Added Benefits And Features

Oasis Hotels & Resorts, the leading all-inclusive vacation resort brand in the Mexican Caribbean, is pleased to announce OasisConnect.net the enhancement of the company's online platform dedicated to serving the travel agent community. Features such as streamlined training programs, generous rewards and simplified tools will enable partners to seamlessly navigate the various product offers available by Oasis and agents will be more successful than ever selling unforgettable travel experiences to leisure guests, corporate groups, wedding celebrations and more.

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Marriott: Innovating an Empire

Being the biggest hotel chain, it is difficult to be flexible. As a result, Marriott seems to be aware of the fact that a shortage of pioneering spirit could bring an entire empire down.

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PolyU Study Finds Mainland China Lagging in Hotel Theming

Chinese hotels are a long way behind their Western counterparts in developing themed hotels to differentiate themselves in a highly competitive market, suggest Postdoctoral Fellow Philipp Wassler and Associate Professor Kam Hung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a recently published research article. By investigating the views of hoteliers from the Chinese mainland, the researchers offer an insightful perspective on the possibilities for hotel theming in the country, identifying various opportunities for themed hotels to gain competitive advantages.

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The world's most luxurious airport hotels | cnn.com

Airport hotels are better known for being convenient and practical than they are for luxury. But all that might be changing: In recent years, many airport hotels have stepped up their game with updated guest rooms and resort-style amenities. From day spas to swim-up bars -- in some cases, just steps from the terminal -- we've handpicked the world's 10 most luxurious airport lodgings.

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Hospitality Tech Leader NAVIS Appoints Industry Veteran as New Vice President of Engineering

NAVIS, the #1 reservation sales and marketing technology provider for the hospitality industry, has welcomed Vince Kenkel, seasoned technology executive, as their new vice president of engineering.

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More than a 5-star rating

This whitepaper takes a deeper look at the semantic analysis of online guest reviews, based on three recent academic studies. It concludes by offering four ways that you can take advantage of semantic analysis:

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The Crane Resort taps into the power of guest storytelling to boost their bottom line with Flip.to

Flip.to, the advocacy platform that helps hotels reach, inspire and convert travelers has helped amplify the marketing efforts of The Crane Resort. Just five short months since launch, the century-old Barbadian resort has been personally introduced to 300,000 travelers worldwide with the help of their guests.

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How Restaurants Deal With Insane Yelp Reviewers | thrillist.com

EARLY LAST YEAR, six months after the grand opening of Thoroughbred Food & Drink in Toronto, co-owners Ariel Coplan and Jacob Fox logged on to their Yelp account and found a curious two-star review. \"I went to Thoroughbred for the first time with fairly high expectations,\" a user named Jennifer M. had written. At first those expectations seemed to have been met: \"To be honest, I was decently satisfied during and throughout the meal.\" But then disaster struck: Jennifer forgot a bit of leftover sausage in a takeaway box on her way out the door.

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Hotel Social Intelligence Provider Local Measure Helps Hotels Grow Loyalty, Guest Engagement in 8 Countries in South America

Local Measure, the leading location-based social platform for hotels, closed 2016 with a burst of growth in South America, and now has hotel partners in eight countries, including Antigua, Argentina, Brazil, Chile, Colombia, Jamaica, Mexico and Uruguay. Local Measure has a unique geo-location technology that marshals social media data to help hotels spot guest problems and negative reviews before they reach user sites, help property management correct the problems, and often, create surprised, delighted guests.

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Priceline Group's New CEO Is Veteran Merger Guru Glenn Fogel | skift.com

As we reported in October would be the outcome, the Priceline Group today named Glenn Fogel its new CEO after an eight-month search. With Fogel, 54, ascending from his longtime position as the Group's executive vice president and head of worldwide strategy and planning to the CEO position, effective January 1, Interim CEO Jeff Boyd transitions from non-executive chairman to executive chairman.

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Better Together Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest Continue to Create Earning Opportunities with New Double-Points Promotions

Just weeks after its unprecedented announcement that members could link their accounts to have their Elite status matched and transfer points between programs, Marriott Rewards, The Ritz-Carlton Rewards and Starwood Preferred Guest (SPG), are each offering remarkable, new opportunities for members to earn double points as part of their coordinated promotions. For the first time, the three programs are offering the same promotional opportunity, giving members the chance to earn double points on their first three stays at participating hotels in each program. Points can be redeemed for free nights, flights, exclusive experiences on SPG Moments and Marriott Rewards Experiences Marketplace and much more.

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Incredible cliffside hotel proposed for the Alps | telegraph.co.uk

Hugging an rugged cliffside, and with a striking glass facade and helipad, Hotel in Alps could serve as the villain lair in a James Bond film. The concept for the building, the work of Dubai-based designer Andrii Rozhko, is inspired by the dramatic mountain landscape. And while no details of the hotel's interior have been released, its jagged exterior certainly imitates the sharp angles of the peaks around it.

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Social Media Engagement Among Guests Creates New Hotel Concept

Grupo Habita has announced The Hollander Chicago, a new hotel that will offer a social-stay concept that enables guests to interact and connect with each other prior to arriving at the hotel for their stays via the photo sharing social media app Instagram.

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How Authentic Customer Service And Hospitality Can Grow A Great Brand | forbes.com

Even the smallest, scrappiest entrepreneurial businesses are sometimes tempted to put on airs of formality and rigidity when providing customer service. Picture Jimmy McGill in Better Call Saul in the early days of his law practice, answering the phone in what he thinks is an aristocratic British accent so he can pompously screen his own calls before answering them. Or, I'll fess up to this next pretense myself: When I was just starting out in business, I requested that the bank start my check sequence with check number 50,000 yes, with four zeroesbecause I thought it made my startup seem more established.

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Omni Orlando Resort at ChampionsGate Joins Associated Luxury Hotels International (ALHI)

The AAA Four-Diamond Omni Orlando Resort at ChampionsGate has joined Associated Luxury Hotels International (ALHI). Located just minutes from Central Floridas famous attractions and world-class international airport, the 769-room resort is now served by the ALHI Global Sales Organization to the North American Meetings & Incentives (M&I) marketplace, according to ALHI CEO David Gabri. Surrounded by 36 holes of Greg Norman-designed championship golf, Omni Orlando Resort at ChampionsGate also features 15 acres of pools and recreation (which includes a lazy river), the signature 10,000-square-foot Mokara Spa, the David Leadbetter Golf Academy, a full-service fitness center, a 9-hole golf course, a comprehensive sports training complex, tennis, and seven restaurants and lounges. The resorts 128,000 square feet of flexible meeting and banquet space is highlighted by three ballrooms: the 28,800-square-foot Osceola, the 25,000- square-foot National, and the 20,000-square-foot International. The resort features a total of 48 meeting rooms, as well as 70,000 square feet of outdoor event space, a 24-hour self-automated business center, and complimentary wireless Internet in the guest rooms and lobby. Plus, in 2017 the resort is undergoing a $40 million expansion, which will include 93 new guest rooms, new meeting and event space, another restaurant, and a resort wave pool. The resort is located just 25 minutes from Orlando International Airport and six miles from the Walt Disney World Resort. Omni Orlando Resort at ChampionsGate is a remarkable resort, with a truly lush setting and so much to offer to groups, said Gabri. Add in its convenient access to the Walt Disney World Resort, and its impressive new offerings, and we are very proud to showcase this extraordinary resort to groups across North America.Omni Orlando Resort at ChampionsGate becomes ALHIs 24th luxury hotel/resort in Florida, joining such other Central Florida members as: the tropical, 1,000-room Loews Royal Pacific Resort at Universal Orlando, offering 132,000 square feet of meeting space; the all-new and connected to Loews Royal Pacific Resort, Caribbean-themed Loews Sapphire Falls Resort at Universal Orlando, featuring 1,000 guest rooms and 114,000 square feet of meeting space, for the combination of 2,000 rooms and 246,000 square feet of meeting space; plus, the elegant 750-room Loews Portofino Bay Hotel at Universal Orlando, reminiscent of a beautiful Mediterranean seaside resort.ALHIs distinguished Central Florida portfolio also features: the stunning and popular Rosen Shingle Creek, with 1,501 guest rooms and 490,000 square feet of flexible meeting and event space, and exceptional onsite golf among the 230-acre resort; Orlandos luxurious 146-room The Villas of Grand Cypress, with their world-renowned golf and boasting a newly renovated executive meeting center; St. Pete Beachs renowned Pink Palace, the beachfront 277-room Loews Don CeSar Hotel; the picturesque, sophisticated, award-winning and inspiring Streamsong Resort, offering 228 guest rooms and two outstanding golf courses ranked in Americas top 15; and Tampas popular 800- room Saddlebrook Resort, a self-contained destination with on-site golf, tennis, spa, fishing, and 95,000 square feet of meeting space. In addition to joining ALHIs distinguished portfolio of AAA Four- and Five- Diamond-quality M&I-focused hotels and resorts, Omni Orlando Resort at ChampionsGate also becomes the newest option in ALHIs Big Box luxury brand segment. With this latest addition, ALHIs Big Box collection now features 26 exceptional supersized hotels and resorts, which each feature a minimum of 500 guest rooms and/or suites, at least 50,000 square feet of meeting space, and one or more ballrooms of 20,000 square feet or more. ALHI (alhi.com), the leading independent Global Sales Organization serving the North American Meetings & Incentive marketplace, provides one-call local access for its distinguished Membership of over 250 luxury-level hotels and resorts, plus an Alliance including 23 luxury cruise ships appropriate for M&I programs, and Destination Management Companies (DMCs) in over 100 locations worldwide.The membership-based, dues-funded ALHI GSO has been serving its clientele with an impressive variety of Meeting & Incentive solutions around the globe for over 30 years. Providing extensive GSO sales services throughout the United States and Canada at no cost to the Accounts, ALHI provides valuable services, expertise, local connectivity, market intelligence, and account advocacy. Collectively ALHI is prepared to assist Accounts in the U.S. and Canada with their programs in the U.S.A. and over 90 other countries worldwide. ALHI provides a team of experienced, proven and knowledgeable sales professionals for Account advocacy with full market one-call professional GSO sales assistance and access to their distinctive hotels, resorts, and venue resources for M&I programs of any size and scope worldwide. ALHI helps Accounts best achieve their objectives and budgets, with distinctive venues, vital insights, and responsible service to enhance the ease and success of their programs. For more information about ALHI, to inquire about any of the ALHI portfolio properties and Alliance partners, and/or to acquire a free copy of ALHIs new 2017 Meeting Facilities Guide or the ALHI app, contact your nearest of the 20 ALHI Global Sales offices situated coast-to-coast in the United States and in Canada, or call the ALHI Group Desk toll-free at 866-303-ALHI (2544), and visit alhi.com . ALHI Global Sales offices are located in Atlanta, Boston, Chicago, Connecticut, Dallas, Denver, Houston, Kansas City, Louisville, New York City, Orlando, Philadelphia, Phoenix, Richmond, Southern California (3), Toronto, Washington, D.C., and Washington (state). For specifics, go to alhi.com to identify the nearest ALHI GSO Team sales professionals in your state/area.

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Luxury hotel JW Marriott debuts in Singapore featuring ladies-only floor | asiaone.com

Female travellers who are headed to Singapore for a vacation or business trip will now have an interesting new accommodation option.Global luxury brand JW Marriott Hotels & Resorts has added Singapore to its portfolio as it debuts the new JW Marriott Hotel Singapore South Beach on Thursday (Dec 15).While the 634-room (including 47 suites with one Presidential and one Chairman) luxury hotel is targeted at business travellers due to its close proximity to Suntec City Convention Centre and the Marina Bay business district, what's special is that there will be an entire level dedicated to female guests.

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5 Design Tricks Large Hotel Brands Can Learn From Boutique Hotels

In recent years, boutique hotels have increased a good deal in popularity, leaving larger brands desperate to learn from their smaller counterparts as a new generation of travelers begins to wield more spending power in the global hospitality industry.

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With 52 Projects, Morocco is leading in Africa's hotel construction

Continental Africa is something of a dichotomy within the hospitality industry. While there are certainly many opportunities in the region, it also comes with its fair share of challenges. In an article last week by TOPHOTELNEWS, this conflict was touched on by highlighting how the numerous investment opportunities in the region were hampered by its lack of facilities, including how the scarcity of suppliers is a limiting factor to growth. However, various factors are opening up the African market and renewing faith for investment in the sector, including a growing middle class, sustained tourism to the continent and a high commodities market. According to new reports, the hospitality sector is set to grow by approximately 4% each year for the next three years, meaning good news for the development of the industry.

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Maestro PMS Social Media Tools Give Independents Increased Bookings, Top TripAdvisor Ratings

The most effective and low cost form of property marketing is personal recommendations between friends, family, and colleagues. Personal recommendations drive new bookings and repeat business because they are freely given and credible. Today these recommendations are online. Social media channels like Facebook and TripAdvisor are where travelers exchange travel tips and recommendations on where to stay. With Maestro's depth of social and guest engagement tools, hotel operators can be an effective part of the social media conversation and enhance the guest journey.

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DoubleTree by Hilton Welcomes the Holidays with 12 Days of Free Cookies

More than 2 out of 3 Americans agree that it's the simple moments, like enjoying warm cookies, that help them appreciate the holidays more. To encourage a happy holiday season, from today until December 24, 2016, DoubleTree by Hilton, one of Hilton's (NYSE: HLT) 13 distinct brands, is introducing 12 Days of Cookies - a welcome invite to both guests and non-guests to visit any U.S. property and pick up one of brand's beloved warm DoubleTree Cookies to enjoy for themselves - or to leave out for Santa.

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Amadeus Hospitality Diagramming Integrated with Delphi.fdc Sales and Catering

To improve staff productivity and event execution, Amadeus Hospitality Diagramming (formerly known as iPlan) has been deeply integrated into the Amadeus Advanced Sales & Event Management module Delphi.fdc.

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Lodging Interactive Launches Human Powered Conversational Hotel Websites

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the launch of its next generation hotel micro-websites for branded and independent hotels. The newly developed micro-websites are supported by real-time human sales and customer service agents and have been developed to capture qualified event business leads for hotel sales teams.

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Radisson Red on the road to challenging the hospitality industry

With a total key count of 2847 of rooms to be opened, Radisson Red is set to be a major player in the new hospitality revolution that is targeting a younger and more international clientele who don't automatically look to hotels for somewhere to stay when they travel.

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Solving the Hotel Data Management Problem in 3 Steps

For most businesses, the single most valuable category of data is customer data, often collectively managed through a customer relationship management (CRM) system. However, managing a customer database can be challenging, and maintenance becomes increasingly complex as the organization grows.

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No keys needed for world's first invisible lock, now with Mobile Access capability

Minimalist design meets customer convenience in the new release of VingCard Essence, known as the world's first invisible lock. Now compatible with ASSA ABLOY Hospitality Mobile Access, VingCard Essence means guests can skip the front desk and unlock their room using their own smartphone or watch. It also means that hoteliers can create a homier, design-centric feel in their hallways and room interiors, without compromising on security.

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Umapped Enters 2017 Positioned for Dramatic Growth

2016 was record-breaking a year for Umapped, the award-winning collaborative travel itinerary management platform. The company announced today that it had achievements in product innovations, expanded partnerships and new client launches in 11 countries including Canada, US, Australia, Portugal, Spain, Italy, UK, Mexico, Brazil, Argentina, and New Zealand.

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Conrad N. Hilton Foundation Announces Death of Eric M. Hilton

Eric Michael Hilton, retired vice chairman of Hilton Hotels Corporation, passed away early Dec. 10 of natural causes at his home in Las Vegas. He was 83.

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Hilton Celebrates Its Annual Global Month of Service

Hilton (NYSE: HLT) today announced that through its Global Month of Service program, Team Members from 93 countries had contributed more than 291,000 volunteer hours to 4,166 community projects around the world. As part of Hilton's Travel with Purpose corporate responsibility program, Global Month of Service is a celebration of the community engagement efforts throughout the entire year.

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Le Meridien Hotels & Resorts Unveils Collaboration with Chinese Art Collective X+Q Art

Le Meridien Hotels & Resorts, part of Marriott International, Inc. (NASDAQ:MAR), today announced the brand's first-of-its-kind collaboration with Chinese art collective X+Q Art, founded by renowned artists Qu Guangci and Xiang Jing. Encompassing eleven distinctive artworks, themed after the 'Ai Mei Midsummer' sculpture of a young girl, the initiative shares a passion for diversity, celebrating the unique sense of place of the eleven Le Meridien hotels across Greater China. Unveiled for the first time on 9 December at Le Royal Meridien Shanghai, the sculptures embrace the 'Destination Unlocked' spirit of the Paris-born brand, helping guests discover their destination through the brand's three filters: culture, coordinates and cuisine.

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John Fareed Hospitality Consulting LLC Joins Horwath HTL Americas

John Fareed, MSc CHME ISHC, Principal of John Fareed Hospitality Consulting LLC (JFHC), announced today that his firm has joined Horwath HTL, the world's largest and most experienced hospitality consulting brand which has forty-five offices in thirty-nine countries.

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AHLA, National Alliance To End Sexual Violence Partner To Launch Training For Hospitality Industry

The American Hotel & Lodging Association (AHLA) and the National Alliance to End Sexual Violence (NAESV) today announced a new partnership to continue the hotel industry's long-standing efforts to raise awareness of sexual violence and provide hotel operators with new training tools and resources to educate employees on identifying and reporting sexual harassment and assault. In the coming weeks, NAESV will work with the American Hotel & Lodging Educational Institute to produce a 30-minute online training program to address the issue of sexual violence in the hospitality industry and offer tips to combat this issue.

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6 Tips to Choose the Best Restaurant POS System

Choosing the right point of sale system is one of the most critical investments that you would make for your restaurant business. And as much as you want to streamline your day-to-day operations as soon as possible, it is also important to keep in mind that coming up with the right POS system is an extensive process itself.

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Grand Hyatt and Renowned International Singer Josh Groban Bring \"A Grand Carol\" to Travelers Near and Far This Holiday Season

The Grand Hyatt brand and multi-platinum, international recording artist Josh Groban have teamed up to spread holiday joy at the iconic Grand Hyatt New York with an extraordinary caroling experience as part of the brand's \"Go Grand for the Holidays\" campaign.

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Top Four Tips For Planning The Perfect Mom's Girlfriend Getaway

MCLEAN, Va. -- As much as moms adore their kids, they sometimes look back fondly on those carefree days before the demands of parenthood. Those were the times Mom could grab a few friends and go to a concert, a party or plan a spontaneous weekend getaway. But once that motherly instinct kicks in, it's hard to shake. Moms who are so busy taking care of their families too often end up neglecting someone: themselves.

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London's Intimate, Art Deco Gem, The Wellesley, joins The Luxury Collection

The Luxury Collection, now part of Marriott International, Inc. (NASDAQ: MAR), today announced that Knightsbridge hotel The Wellesley will join its portfolio.

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[Infographic] The Most Photographed Countries in the World

Every day on social media we are greeted with incredible photos from people around the world, whether it is friends who are travelling and on holiday, or companies showing off their most beautiful destinations.

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Giant Hospitality choose Guestline to drive new hotel's sales and operations

Guestline are pleased to announce the latest property to embrace their cloud hosted solutions is The Queen's Hotel in Llandudno, managed by hotel management group, Giant Hospitality. Giant Hospitality have managed The Queen's Hotel since August 2016, and one of the first steps in reviewing the hotel's operations was to install an innovative, revenue generating property management system, namely Guestline's Rezlynx PMS. Having already implemented Guestline's solutions in their Llandudno Bay Hotel and forthcoming 'Belmont Llandudno' hotel, also in the popular resort, Giant Hospitality were confident in the selection.

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Robobutlers, Morphing Hotels, Choosing Dreams And Longevity Spas: Check In To The Smart Hotels Of The Future

When travelers check into a hotel in 2060 they can expect it to feature augmented reality, artificial intelligence, morphing beds, robotics, touchscreen everything, hyper connectivity and much more, as revealed by the Hotels.com Hotels of the Future study.

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Inside the most Instagrammed hotels in the WORLD | dailymail.co.ukInstagram has released a list of the most photographed hotels in the world this year. With swanky rooftop gardens, endless swimming pools, glittering chandeliers and spectacular bedroom views, it's not hard to see why customers want to snap them for their Instagram feeds. The photo-sharing app used geotagging - a system of logging a location to a photo - to find the results. American hotels took the lion's share of the top ten, scooping seven of the places on the list. But hotels in Ibiza, Dubai and Macao also performed well. Take a look inside the top ten.

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Leonardo Hotels Set to Open NYX Milan in Early 2017

While the preparations are almost complete for the grand opening of NYX Milan, the currently named Fusion Hotel Prague is closing its doors at the beginning of the New Year for extensive renovations as is the Gran Atlanta Madrid in the spring. Both will then rise as goddesses of the night. These three hotels mark the launch of the brand-new lifestyle brand NYX Hotels by Leonardo Hotels and are set to become hot spots for unique individuals from all around the world.

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HotelFeedback converts hotel's WiFi into a Marketing & Feedback tool

Hotel receives in real-time hundreds of reviews from it's guests during their stay. Generates 10 times more reviews than any other means. The number of the submitted reviews is now very large, with the reviews to be received in real-time, and the hotelier to be informed which particular guest made the review, even his room or suite number.

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Restel, first hotel reservation center to begin integration with a Cuban hotel chain

Restel, the hotel reservation center belonging to Grupo Hotusa, has incorporated the 50 establishments of the Cubanacan chain. The agreement marks a milestone as it is the first direct integration agreement made by an international operator with a Cuban hotel chain. Restel currently markets more than 200,000 hotels around the world on its platform.

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Banyan Tree and AccorHotels announce strategic partnership

Banyan Tree Holdings today announces that it has entered into a heads of agreement with AccorHotels. Under a long-term partnership, both parties intend to collaborate to develop and manage Banyan Tree branded hotels around the world. Banyan Tree will also have access to AccorHotels' global reservations and sales network, as well as its loyalty programme Le Club AccorHotels.

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New Radisson RED Hotel Employs ASSA ABLOY Hospitality Mobile Access as Key Part of Dedicated Hotel App

Stockholm - Radisson RED, a new hotel concept focused on the millennial mind-set through art, music and fashion, is maximizing efficiency and boosting guest experiences at its Brussels and Minneapolis properties with the implementation of ASSA ABLOY Hospitality Mobile Access into the brand's hotel app for keyless guestroom entry. Along with the installation of ASSA ABLOY Hospitality's VingCard RFID door locks, ASSA ABLOY Hospitality Mobile Access, via Radisson RED's hotel app, provides unmatched security as well as improved processes and convenience for guests. 

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How self-service technology is enhancing the guest experience

At hotels around the world, the friendly face of a concierge who remembers your name could soon be replaced by technology that aims to do just the same. When it comes to a great hotel stay, that personalized touch is often the defining feature. At the Aloft hotels in Boston and Santa Clara, guests can perfect their room's temperature not by ringing down to housekeeping, but by telling the in- room iPad to \"cool the room\".

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New York City's Historic Sohotel Chooses ALICE for Guest and Staff Communications

Hotel operations platform ALICE announces New York City's historic Sohotel has adopted its ALICE Suite solution to power staff communication and improve guest engagement with the hotel. When the 100-room landmark hotel was undergoing its most recent reinvention - a hotel has been operating continuously at the site of the current Sohotel since at least 1805 - the owners learned the building could not support telephone lines to each guest room, and needed to find another way to communicate with guests. They soon discovered ALICE could not only supply Sohotel with a modern guest engagement solution, but could also improve internal communication for staff.

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The new division of the Marriott brands explained

Marriott recently began the gargantuan task of streamlining the categorisation of its many branches. Amid customer confusion over the identity of their now 30 brands, Marriott has started dividing its hotels, residences and condominiums into different sections.The brands fall under four broader umbrellas: Luxury, Premium, Select and Longer Stays. Luxury is the most high-end section and offers \"bespoke and superb amenities and services\" and contains brands under the following headings; Classic Luxury (Ritz-Carlton, St. Regis), Distinctive Luxury (BVLGARI, W Hotels, Edition). In the infographic below this article the division of brands are displayed. \"Classic\" (left of the infographic) reflects the more traditional hotel experience, whereas \"Distinctive\" (right of the infographic is more contemporary. Hotels under the group's identifying brand have the most built projects, with 534 5* MarriottHotels and Resorts and 1047 4* Courtyard by Marriott. Premium is a mid-range section and offers \"sophisticated and thoughtful amenities and services\" and has the following categories; Classic Premium (Marriott Hotels, Sheraton), Distinctive Premium (Le MERIDIEN, Westin, Design Hotels). Select is a more economic selection and offers \"smart and easy amenities and services\" and contains the following headlining categories; Classic Select (Courtyard Hotels, Protea Hotels), Distinctive Select (AC Hotels, Moxy Hotels). Longer Stays is at the more residential end and offers \"amenities and services that mirror the comfort of home\". Some of the categories are; Classic Longer Stays (Marriott Executive Apartments, Residence Inn), Distinctive Longer Stays (element). According to Skift, the intelligence platform to key sectors of travel, loyalty, in particular, is the primary strategy by which Marriott is building its game plan for the future. This is why Marriott linked all three of its loyalty programs as soon as the Starwood purchased was finalized, and why Marriott has been so eager to reward its loyalty members with discounted room rates. In pursuing scale, not only in its number of brands,Marriott is also seeking scale in the number of its most loyal guests: to not only gain their business but also collect information from them to craft a better guest experience, too.

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Give Guests the Gift of Better Communication in 2017 with TV Messaging Via vuTyme by ADB

A recent study asked travelers what they expect from a hotel's In-Room Entertainment (IRE) experience. Their answer wasn't surprising. Travelers said they expect the interactive TV platform to provide them with the types of information they want to know, and they want information delivered directly to them that they need to know relevant to their stay. In today's instant-information age, that seems like a pretty reasonable expectation. That's why ADB built in-room messaging into its new cloud-based IRE platform, vuTyme. While there are several dedicated messaging systems on the market, few (if any) of the IRE providers are enabling hoteliers to use the TV for direct-to-guest messaging.

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AAHOA Officers Take the Stage at Red Lion/Vantage Conference

Asian American Hotel Owners Association (AAHOA) officers will join RLHC/Vantage leadership on the main stage this week at the Red Lion Hotels Corporation/Vantage 2016 International Education Conference and Trade Show in Las Vegas.

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8 Big Travel Predictions for 2017

Inspired by a wealth of data, traveller endorsements, reviews, preferences and insights as well as industry leading understanding and innovation in e-commerce travel technology, the experts at Booking.com shed light on 8 major travel predictions for 2017. Read on to find out what holiday makers and business travellers can expect to experience in the year ahead.

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Futurist view on Hotel Marketing of 2016 | martinsoler.com

I sat down with Buzz&Go Founder some weeks ago to take a futurist look at hotel marketing technology and advances. We looked at what were the recent advances and what are the probable future advances in technology for hotel marketing. The outcome was a slidedeck of 25 pages. Slidedeck is the best medium as it is just easy to read.

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Choosing The Right Hotel Tech: Why You Need an Open Stack Solution | snapshot.travel

The amount of software that hotels use is increasing every year. Not all of it is necessary, but some of these tools are of course extremely useful. And as the industry continues to utilize more digital tools and the internet, those who don't adopt the major tools or channels will get left in the dust. To stay competitive hotels need more tools to better understand their guests and improve service. Today it's a competitive advantage, tomorrow, not having them is a disadvantage.

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Are You on Target with Your Marketing Mix? [INFOGRAPHIC]

When you run a small business especially one with just a handful of employees getting the most out of your time and budget is essential. When it comes to marketing, that means finding the channels and combinations of tactics that can maximize your investment. Is your channel mix on target with your audience's needs and your competitors' tactics?

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Saint Petersburg wins top title during World Travel Awards Grand Final 2016

World Travel Awards has recognised St Petersburg's potential for tourism growth, arguing the Russian destination has a bright future on the international hospitality stage. The city earlier claimed the title of the World's Leading Cultural City Destination at the World Travel Awards Grand Final 2016. The event took place at The Sun Siyam Iru Fushi in the Maldives with hundreds of industry leaders in attendance.

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ASKA Hotels Sees Tremendous Reputation Increase Through TrustYou Partnership

TrustYou, the world's largest guest feedback platform, has helped ASKA Hotels, a fast-growing chain of all- inclusive, luxury hotels in Turkey, improve its guest experience and online reputation by implementing the TrustYou guest feedback platform. As a result of the partnership, ASKA hotels has seen a big increase of its online reputation, consistent growth in guest sentiment, and a dramatic uptick in direct bookings.

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Marriott International Redefines The High-End Hospitality Landscape, Doubling Its Luxury Footprint Across Eight Distinct Brands

From International Luxury Travel Market (ILTM) Cannes, Marriott International, Inc. (NASDAQ: MAR) today announced that the company continues to grow its leadership position in luxury, doubling its portfolio of luxury hotels through the recent merger with Starwood Hotels & Resorts. Providing global travelers an unrivaled selection of diversified, high-end experiences in 61 countries, the Marriott International Luxury Brands group now includes the iconic St. Regis, The Luxury Collection and W Hotels brands, in addition to the company's world-renowned hospitality hallmarks The Ritz-Carlton, Ritz-Carlton Reserve, Bulgari Hotels & Resorts, EDITION and JW Marriott. Looking ahead, Marriott International is scheduled to open nearly 30 luxury hotels in 2017 and has a total of 180 luxury hotels in its development pipeline, representing 20 new countries, from Iceland and Nepal to Cuba.

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Get Wrapped Up in TownePlace Suites this Holiday Season

TownePlace Suites by Marriott and long-time partner The Container Store have you covered this holiday season. Starting today, the extended-stay hotel brand will play Santa's Little Helper by rolling out self-service gift wrapping stations at select hotels to make holiday gift giving a little easier for guests. The gift wrapping stations will offer a curated collection of The Container Store's Gift Wrap Wonderland the world's most celebrated collection of gift wrap, ribbons, totes and more and also provide expert gift wrapping tips and tricks to impress loved ones while on the road this holiday season.

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EHL publishes the LAUSANNE REPORT, a look into the hospitality industry with a 2030 horizon

Today, Ecole hoteliere de Lausanne (EHL), the world's leading institution in hospitality management education, announces the publication of its much-awaited Lausanne Report, an inspirational analysis of two years of extensive market research and exclusive interviews with prominent business leaders. The study provides readerfriendly reflection on some of the most important forces that are shaping today's world and their long-term impact on the hospitality industry. The Lausanne Report challenges a conventionally unilateral thought process and enriches the debate on future risks and opportunities within the industry.

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AC Hotels By Marriott Design's World's First Gin & Tonic Glass

AC Hotels by Marriott, the modern, design-driven, lifestyle brand from Marriott International, Inc., has joined forces with its global brand ambassador Nigel Barker and Bombay Sapphire Gin to debut a custom crafted small- batch tonic and first-ever specially designed Gin & Tonic glass.

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HTNG Introduces 2017 Middle East Conference Agenda

Hotel Technology Next Generation (HTNG) announces agenda and highlights topics to be covered at the 2017 Middle East Conference on 24-26 January in Dubai, UAE.

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Hello Scout Launches in New York City, Providing a Text Message Concierge for Hotels

Hello Scout, the SMS concierge for hotels, has announced that they are launching their service in New York City today. They are going live with five cutting-edge boutique properties, including Ameritania at Times Square, Walker Hotel Greenwich Village, The Gregory, The Marcel at Gramercy and The Moderne Hotel.

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Marriott and Starwood Reveal the Future of Their Luxury Brands | bloomberg.com

It's been more than a year since Marriott International entered talks to buy Starwood Hotels & Resorts, and the speculationabout which brands will survive, what the loyalty program will look like, timing, and more has been constant. Now we have answers to many of your most pressing questions. Bloomberg secured an exclusive interview with Marriott's global brand officer, Tina Edmundson ahead of a major announcement on how the company's 30 brands will be divvied up and categorizedand what it all means for the top-tier properties. Here's what she had to say.

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Agilysys Recognized for Groundbreaking Mobile POS Solution

Agilysys, Inc. (Nasdaq: AGYS), a leading global provider of next-generation hospitality software solutions and services, today announced that InfoGenesis Flex, the company's groundbreaking mobile POS solution, has been named a finalist for 'Product of the Year' in the 2016 BIG Awards for Business. Presented by Business Intelligence Group, the BIG Awards for Business recognizes top-performing companies and organizations from around the world using a proprietary judging process scored by well-known and experienced leaders and executives.

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Hotel Chicago-Illinois Medical District Launches New Complimentary Livery Service by FirstClass Travel

The Hotel Chicago-Illinois Medical District (IMD) is now offering free transportation in licensed livery vehicles for all its guests. The partnership with Chicago-based FirstClass Travel, a new on-demand concierge service, allows riders to control their experience like Uber Black but with professional chauffeurs and at absolutely no charge to guests. Owned by Chicago luxury car icon Joe Perillo, Hotel Chicago-IMD is the first hotel to launch the new black car platform, which is both an app and a smart dispatching system. The 116-room independent boutique hotel has already carved out a niche in the crowded marketplace after opening six months ago, with its \"less to stay means more to play\" mantra. Located on the edge of Chicago's booming West Loop, Hotel Chicago-IMD offers affordable rates so that guests will have more money in their wallet to enjoy the exciting neighborhood.

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China's Rise of the 'EASTs' - Experience and adventure seeking tourists' are forgoing snaps of the Eiffel Tower for hiking trails in Patagonia and off-piste skiing in Canada

Opulent suites overlooking the Seine. Armfuls of shopping bags on Fifth Avenue. Private beaches in the Maldives. China's ultra-wealthy travelers have been there and done it. As the motivations and attitudes towards travel among this discerning group have evolved, so have the activities and destinations. Instead, today sees the rise of the EASTs: 'experience and adventure seeking tourists', looking beyond the ordinary for unique experiences and even new physical challenges.

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Hilton's Curio Collection Premieres in New York City with Art-Deco Renwick Hotel

Once home to John Steinbeck, Thomas Mann and other celebrated writers and artists, The Renwick Hotel, a historic property in the heart of midtown Manhattan, is now open as part of Curio - A Collection by HiltonTM. As the first New York City hotel to join Curio's global set of remarkable upscale properties, The Renwick facilitates travelers' desire for unique discovery and authentic experiences.

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Wyndham Hotel Group Acquires Fen Hotels

Wyndham Hotel Group today announced its acquisition of Latin America's leading Fen Hotels, adding 26 management contracts across Argentina, Peru, Costa Rica, Uruguay, Paraguay, Bolivia, and the U.S. including two new Fen-built Wyndham Grand hotels opening in Montevideo, Uruguay, and Asuncin, Paraguay. With the addition of Fen Hotels' signature Esplendor Boutique Hotels and Dazzler Hotels, Wyndham Hotel Group's portfolio of distinct brands grows to 18, all of which will be bookable through the company's award-winning loyalty program, Wyndham Rewards, by the end of 2017.Fen Hotels' 100+ executives and management staff in Buenos Aires will continue leading Fen hotels and augment Wyndham Hotel Group's Latin America team as Fen's current headquarters becomes Wyndham Hotel Group's new Latin America HQ for management operations. Current Fen CEO, Patricio Fuks, will remain as chairman of Fen, helping lead Fen's explosive growth across the region. \"Over the last 14 years, Fen Hotels' dedicated and trailblazing leadership-team has introduced a diversified and iconic portfolio with celebrated brands embraced by guests across Latin America,\" said Paulo Pena, president and managing director for Wyndham Hotel Group in Latin America and the Caribbean. \"From design-led boutique hotels to an exceptional focus on service and comfort, Fen Hotels delight guests visit after visit making for a great addition to our portfolio as we continue delivering elevated experiences for our guests.\"Latin America continues showing signs of economic growth manifested in new infrastructure projects, foreign investment, record international visitors and a growing middle class population driving the need for quality hotel supply across the region. Fen Hotels is uniquely poised to leverage the region's appetite for quality accommodations with 22 existing hotels in 6 countries and a strong pipeline throughout Latin America. Together with Wyndham's existing hotels in the region, the combined portfolio of 188 hotels in 19 countries joins Wyndham's nearly 8,000 hotels across the globe, providing business and leisure travelers a multitude of branded hotel choices. \"Wyndham Hotel Group's strength and significant scale as the company with more hotels globally than any other hotel company -- dramatically increases our distribution, immediately enabling us to grow faster not only in Argentina, but also throughout the region ensuring more guests experience what Fen Hotels have to offer,\" said Patricio Fuks, Fen Hotels CEO and co-founder. \"As we integrate the companies over the next 18 months, becoming part of the Wyndham family of brands will enable our guests to have access to some of the most aspirational vacation experiences on earth thanks to Wyndham Rewards, Wyndham's unparalleled loyalty program, which makes redeeming free nights in hotels, condos and homes simple and attainable.\" Additionally, Fen Hotels' partner, Emprenurban, led by CEO Ivan Kozicki, will become a Wyndham strategic partner across Latin America, launching the first two Wyndham Grand Hotels in Latin America later this year and next. \"Coupling our proven development model and capabilities across Latin America with Wyndham's global brands and resources will ensure an accelerated and robust joint growth pipeline for Fen and Wyndham,\" said Ivan Kozicki, Emprenurban CEO and Fen Hotels co-founder. Wyndham Hotel Group is committed to continuing to grow its global management operations and distribution system as it looks for new development opportunities and strategic brand acquisitions around the world.

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November

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Exclusive Triptease Interview: Google Travel Industry Head spills the secrets of search

This week our Chief Tease got chatting to Terri Scriven to unearth the tricks to boost your organic and paid search results.'GONE ARE THE DAYS OF BUYING A FEW KEYWORDS'

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Hello Rewards Releases Newest App Using Monscierge Connect Technology

Oklahoma City, OK & Spokane, WA November 30th, 2016 -- RLHC (Red Lion Hotels Corporation) (NYSE: RLH) announced today the release of an updated mobile app, Hello Rewards. The app leverages technology from Monscierge, a global software company specializing in innovative hospitality solutions, for customized design and development of the app. The Hello Rewards app is fully integrated into the RLHC guest recognition program, Hello Rewards, so guests can easily manage their membership and receive rewards.

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Le Meridien Hotels & Resorts Partners with Malin + Goetz to Solve Skincare Despair for Travellers

Le Meridien Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today introduced a new bath amenity programme with globally sought-after skincare brand MALIN + GOETZ. This partnership marks the first time that MALIN + GOETZ is partnering globally with a hotel brand, bringing a suite of amenities to more than 100 hotels and resorts by early 2017. With a shared passion for design and discovery, MALIN + GOETZ is the perfect partner for Le Meridien, the Parisian-born hospitality brand known to unlock destinations for creative and curious-minded travellers around the world.

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Cendyn Announces Acquisition of Guestfolio

Cendyn, the leader in cloud-based software and services for driving sales and marketing performance in the travel and hospitality industry, announced today that it has acquired Guestfolio Communications (\"Guestfolio\"), a leading CRM marketing platform for boutique hotels.

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Cornell Roundtable focuses on high-tech adoption in hospitality industry

A wide-ranging discussion at Cornell University on the impact of technology in the hospitality realm, involving two- dozen industry leaders, touched on such topics as the adoption of cloud computing, best practices for rolling out new technologies, and online marketing strategies.A full report on the event, \"High-Tech, High-Touch: Highlights from the 2016 Entrepreneurship Roundtable,\" by Mona Anita K. Olsen and Jennifer Blumenfeld, is available from the Cornell Center for Hospitality Research. Olsen is an assistant professor and academic director of the Leland C. and Mary M. Pillsbury Institute for Hospitality at Cornell's School of Hotel Administration, where Blumenfeld is a student.In a session titled \"Voice of the Crowd on the Cloud,\" panelists noted that consumers, acting as \"the crowd\" on social media platforms, now serve as social and environmental responsibility watchdogs, holding businesses accountable for their actions. \"The cloud gives the consumer a loud, amplified voice; companies are held to a higher than ever level of morality and accountability as a result,\" said Larry Hall, president and CEO of Trillium Services Group. Hospitality businesses were advised to use the same social media connections to mitigate consumers' concerns while building public trust.Roundtable participants addressed the pros and cons of in-house versus outsourced technology systems, suggesting that while outside contractors may deliver a better solution in a more timely fashion, hospitality businesses are advised to create an in-house technology team to oversee implementation and delivery of new services. One hurdle for the industry in technology implementation is its conservative outlook, participants said. Jules Sieburgh, of Jules A Sieburgh LLC, said, \"Not legacy systems, but legacy thinking is what is holding us behind in the hospitality industry.\"When new technologies are implemented, hospitality businesses should not lose sight of the person-to-person interactions that define them, roundtable participants noted. Christopher Sanson of Code Union suggested the use of technology at \"the pain points,\" specifically in the food and beverage industry where improvements are made in the back-of-house without directly affecting the front-of-house guest experiences.About the Center for Hospitality ResearchThe purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.Center Members: Accenture Access Point Financial, Inc. Barclaycard US Cvent Davis & Gilbert LLP Deloitte & Touche USA LLP DerbySoft Duetto Four Seasons Hotels and Resorts Fox Rothschild LLP Hilton Worldwide Host Hotels & Resorts Hyatt Hotels Corporation IDeaS Revenue Solutions InterContinental Hotels Group Jumeirah Group Marriott International NTT DATA Preferred Hotels & Resorts priceline.com PwC The Rainmaker Group RateGain ReviewPro Sabre Hospitality Solutions STR Taj Hotels Resorts and Palaces Tata Consultancy Services Wipro EcoEnergy Wyndham Hotel GroupAbout the Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurship The Leland C. and Mary M. Pillsbury Institute for Hospitality Entrepreneurshipengages leading industry experts and faculty to educate students and provide them with experiential opportunities to learn all aspects of entrepreneurship. To support these critical goals, the Pillsbury Institute offers students, entrepreneurs, and faculty an expanding range of courses, programs, and activities focused on advancing students' entrepreneurship knowledge and mastery.Institute Members: BCV CPG Real Estate Dartcor Management Services Four Seasons Hotels and Resorts HarborStone Hospitality HotelPlanner.com InterContinental Hotels Group Interstate Hotels & Resorts The Leading Hotels of the World Loews Hotels and Resorts Montage Hotels and Resorts Newport Hospitality The Original Agency Phipps & Co. Praxis Summit RoomKnights Seaview Investors Spencer Stuart Sushi Maki Sweet Street Desserts Thayer Lodging, Brookfield Hotel Properties Trillium Services Group Turano Baking Company Valley Forge Fabrics The Venetian Waterford Hotel Group, Inc. Yotel Yui Designs

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How Technology is Turning Buildings into Butlers

You enter your office and check your phone. An app displays your day's schedule and prompts you to reserve a room for your next meeting. When you settle down to work, the smart building controls automatically adjust the lighting and temperature just for you, and even plays your most productivity-enhancing background music. Morning coffee? The office espresso machine knows you prefer a double.

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Taj Hotels Resorts And Palaces And Shangri-la Hotels And Resorts Form Industry-first Alliance

Two of Asia's most iconic luxury hotel groups, Hong Kong-based Shangri-La Hotels and Resorts and Mumbai- based Taj Hotels Resorts and Palaces, announced today they have formed a ground-breaking strategic alliance to broaden their reach and offer more unique experiences to guests across Asia and the world.

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BON Hotels launches CSR platform, BONangels, in Africa

BON Hotels, a South African-based hospitality company that owns, manages and markets hotels throughout Africa, has expanded on its CSR initiatives with the introduction of BONangels, a platform launched in South Africa and Namibia earlier this year which is now being rolled out to nine hotels across five cities in Nigeria, and hotels in Uganda and Ethiopia.

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Here's What You Can Learn from Last Month's 6,796 Social Media Posts at Your Hotel

Research from Local Measure, the leading location-based social platform for hotels and the tourism industry, found that guest's social media posts via Facebook, Instagram, Twitter and Weibo can total more than 200 a day, providing a hotel with valuable guest profile, data and preference information unavailable anywhere else.

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Home2 Suites by Hilton Opens New Property at Denver International Airport

Home2 Suites by Hilton, part of Hilton's (NYSE: HLT) industry-first All Suites portfolio, announced today its newest property, Home2 Suites by Hilton Denver International Airport. Offering 111 suites, the hotel will provide area visitors, who spent $1.5 billion on lodging in 2015*, a fresh, new stay experience.

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Top 5 Marketing Strategies To Win Over Chinese Travelers | tourism-review.com

Tourists from China are becoming a group increasingly targeted by tourism organizations and travel companies all around the world. The truth is that a lot of them are traveling and they spend a lot. Moreover, the potential is perhaps even much bigger. European and American companies have been analyzing strategies to reveal the full potential of China and who knows, perhaps soon the majority of worldwide tourists will be Chinese. Tourism-Review.com introduces TOP 5 Marketing Strategies to Win Over Chinese Travelers.

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PolyU Study Finds Context is Key for Mobile Travellers

With travellers' behaviour becoming ever more dynamic and socially connected through the use of mobile technology, tourism practitioners stand to benefit from a distinct conceptualisation of the travel context, observe Assistant Professor Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-authors in a recently published research paper. The researchers suggest a conceptual framework for understanding the context in which travellers' behaviour takes place, and anticipate that it will be particularly beneficial for developing simple to use mobile systems that are relevant to travellers' needs.

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From Grand Hotel To Microhotel: How Your Stay Has Changed In 200 Years | cntraveler.com

Hotels catering to the newly minted leisure class started appearing in the 19th centurynow, grandeur comes in many forms, including a microsuite and a beta hotel. Advent of the Grand Hotel: 1810s1840s: Hotels matching our modern conception of the word sprang up in 18th-century Europe, but it wasn't till the 19th century that grand hotelssome still arounddeveloped. Thanks to the Industrial Revolution's new leisure class, and the rise of train and ship transport, a set of well-to-do types started touring, and they wanted to travel in the style to which they'd grown accustomed at home. Among the earliest haute spots were Mirvart's in London, in 1812, the precursor to Claridge's; and Venice's Danieli, which opened in a 14th- century palazzo on the Grand Canal in 1822 (and is now part of Starwood's Luxury Collection). Lake Geneva's Hotel des Bergues (now a Four Seasons) followed in the 1830s, with colonial greats like Cairo's Shepheard and Calcutta's Great Eastern coming in the 1840s, each one upping the luxe ante. As for Cesar Ritz, the man we most think of when we recall of this sort of thing, he didn't get in on the game until the last years of the 19th century.

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Top COOs In Hospitality And Hospitals Discuss Our Digital Future | forbes.com

At the core of the word hospitality is the word hospital. This is the first of a two part series exploring how leaders in both related industries view the digital revolution and its impact on operations. On October 24, 2016 I moderated a discussion with these industry leaders.

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Ctrip Needed and Wanted Metasearch, So It Got Skyscanner | skift.com

The timing of Ctrip's acquisition of Skyscanner could not have come at a more appropriate time for Skift's research team. In our most recent report published just this Tuesday, we analyzed every aspect of the current metasearch ecosystem. The business model, the technology, the players. Get your copy: The 2017 Outlook on Metasearch in Travel. Here's our earliest reaction to the acquisition: Ctrip's acquisition of Skyscanner should not have come as a surprise when we consider the Chinese giant's rising global ambitions in online travel. The other two big kids on the block, Priceline and Expedia, already have their meta darlings Kayak and Trivago. But Ctrip is already the powerhouse in China. It's buyout of Expedia's share in eLong back in May of 2015 and recent other acquisitions and partnerships with other meta players including Qunar assured its dominance over the Chinese traveler.

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Sokha Hotels Goes Green

Siem Reap to mark the opening of the group's 5th property, Sokha Hotels & Resorts, the most dynamic and only Cambodian hotel group announce today the green initiatives and social responsibility program across its portfolio.

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24th World Travel Monitor Forum in Pisa: Asian outbound travel boom to continue in 2017

Double-digit growth in Asian outbound travel led by China Asians head for the beaches ITB Berlin exclusively publishes latest results from IPK's World Travel MonitorAsians travelled more than ever so far this year, with a surge in trips to destinations within the region and including many more beach holidays. After a double-digit rise in international trips this year, the outlook remains strong for 2017. Those were some of the results of the 24th World Travel Monitor Forum in Pisa, Italy (November 3-4).

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Ascott Redefines Travel For Millennials With New Brand Lyf And Targets 10,000 Units By 2020

CapitaLand's wholly owned serviced residence business unit, The Ascott Limited (Ascott) is unveiling its newest brand, Lyf (pronounced 'life'), designed for and managed by millennials who wish to experience destinations as locals do. Going beyond traditional hospitality concepts, Lyf signifies a new way of living and collaborating as a community, connecting guests with fellow travellers and change-makers.

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Leonardo Hotels Launches New Lifestyle Brand NYX Hotels

Leonardo Hotels is launching NYX Hotels its fourth brand that stands for a completely new generation of hotels. It combines the best of the existing Leonardo brands. This results in unique lifestyle hotels that make room for all sorts of individual lifestyles with its high-contrast overall concept, thereby creating an exciting, dynamic and urban environment in tune with the times.

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TrustYou Expands South American Presence Through Partnership with Slaviero Hotels

TrustYou, the world's largest guest feedback platform, has been selected by Slaviero Hotels, a rapidly expanding chain of hotels in Brazil, to identify and influence online guest feedback and enable its facilities to better understand their guest journeys. TrustYou provides a powerful feedback platform that makes all guest feedback from all channels immediately actionable for hotels in order to successfully increase revenue and bookings.

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U.S. Hotel Profit Recession Probability Hits 71% in November

Hotel room rates in the top-25 most popular U.S. destinations are averaging $190.37 this November, down from $219.06 in October, according to online hotel room price indices from trivago's unique global multi- provider platform. The U.S. online average daily rate (oADR), the industry's best analytic for competitive pricing, currently ranges among the top-25 destinations from a high of $340 to a low of $109 this November. Based on industry surveys, eforecasting.com estimates that in 2016 about 65% of all reservations are made online via brand websites and travel agent merchant websites, compared with only one-fourth eight years ago.

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African Travel Spend expected to rise 24 Percent with Introduction of African Union Passport Introduction in 2018

New research released by global travel technology provider, Sabre Corporation (www.Sabre.com), has revealed that African air travel spend is expected to rise 24% with the introduction of the pan-African passport in 2018. The new passport will enable African travellers to visit other countries on the continent without a visa.The comprehensive survey by Sabre aimed to uncover the opportunities and challenges faced by travellers in Africa today, to help airlines' growth and provide African travellers an overall better journey. Travellers from four countries South Africa, Nigeria, Kenya and Egypt were surveyed, with those having flown in the past 24 months saying they would spend 24 percent more with the introduction of the passport (from $1,100 to $1,500 annually).But despite a willingness among travellers to spend more on flights, travel in Africa still remains inaccessible to the majority, with only 23 percent of those surveyed having travelled abroad at all in the last two years. When asked what prevents them from travelling more, the top reasons were:

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Group Bookings in New Year Brighten Hotel Outlook

Committed occupancy* and average daily rates (ADR) for the first quarter of 2017 are showing major signs of growth with group travel leading the way despite the continuing lag in transient booking pace in the fourth quarter of 2016, according to new data from TravelClick's November 2016 North American Hospitality Review (NAHR).

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Courtyard Camera Returns for A Third Season, Capturing NFL's Funniest Stars in Hilarious Off-Field Moments

Courtyard, the \"Official Hotel of the NFL\" today premiered its third season of \"Courtyard Camera,\" an original comedic webisode series hosted by actor Ben Schwartz and starring top NFL players.

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New Innovations In Hospitality HSIA Elevate Guest Experiences Through Relentless Network Monitoring & Management

Sunray, the network provider widely regarded as the hospitality industry's HSIA visionaries, will unveil the next phase in hotel network management innovation in December, 2016. In addition to Sunray's Umbra service suite, this next phase includes real-time wireless connection quality monitoring and an intelligent auditing system.

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James Cannon joins Guestline as Head of Commercial Development

Guestline, market leaders in hospitality software, are pleased to announce the appointment of James Cannon as Head of Commercial Development to meet the growing demand for their solutions overseas and to develop the product portfolio on offer.

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The Hotel Yearbook launches its 4th annual look at hotel technology trends, including profiles of 18 tech-based hospitality startups

Released exclusively as an e-book, The Hotel Yearbook 2017 Technology features contributions from more than 30 opinion leaders around the world on the outlook for technological innovation in several key areas affecting the future success of a hotel enterprise.

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STR: US hotel performance for October 2016

The U.S. hotel industry reported mostly positive year-over-year results in the three key performance metrics during October 2016, according to data from STR.Compared with October 2015, the U.S. hotel industry's occupancy was nearly flat, down 0.3% to 68.6%. However, average daily rate (ADR) increased 1.9% to US$126.73, and revenue per available room (RevPAR) grew 1.6% to US$86.94. October marked the industry's 80th consecutive month with a year-over-year increase in RevPAR.\"October produced the lowest RevPAR growth figure of any month since February of 2010,\" said Jan Freitag, STR's senior VP for lodging insights. \"Opposite of last month, we expected results to be fairly weak with the Jewish holiday calendar shift (September 2015 to October 2016) having a pretty significant impact on Group demand. Halloween on a Monday instead of a Saturday (2015) also hurt performance.\"Another important item to note is supply growth. The 1.7% increase in rooms available was the highest since June 2010. Supply and demand each grew 1.5% through the first 10 months of the year, and while that will likely be the case through the end of the year, we are forecasting supply to pull ahead in 2017 and place further pressure on hoteliers' pricing power.\"Among the Top 25 Markets, Norfolk/Virginia Beach, Virginia, registered the only double-digit increases in occupancy (+11.7% to 60.4%) and RevPAR (+14.8% to US$52.43). ADR in the market grew 2.8% year over year to US$86.79.Minneapolis/St. Paul, Minnesota-Wisconsin, posted the largest rise in ADR (+8.3% to US$131.65) and ranked second in RevPAR growth (+7.6% to US$99.61).Houston, Texas, reported the steepest declines across the three key performance metrics. Occupancy in the market dropped 12.8% to 63.2%, ADR was down 7.4% to US$104.69 and RevPAR fell 19.2% to US$66.17.Miami/Hialeah, Florida, was the only other Top 25 Market to experience a double-digit decrease in any of the metrics. RevPAR in the market dropped 12.6% to US$106.92, driven primarily by an 8.4% decline in occupancy to 67.2%.\"The Top 25 Markets (RevPAR: -0.4%) lagged behind the performance of all other markets (RevPAR: +3.0%),\" Freitag said. \"That is not a surprise given that a significant portion of the country's supply growth is happening in the major markets.\"

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Tourism In Venice Driving The Locals Out Of The City | tourism-review.com

Tourism in Venice has been a growing problem; the city is overrun by tourists. Many of the local inhabitants have left the center, and are still leaving in droves. Within one generation the population has shrunk by almost a third. Rising costs are driving more and more people out of the city. This month the number of inhabitants has fallen to under 55,000. In 1951 the population was 175,000. 26 years ago it was still 78,000. Another problem is that almost half of the population is over 60 years old. On the other there are only about 9000 people under 18 years old.

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The Resilience Of Business Tourism In France | tourism-review.com

Tourism in France suffered greatly last year; especially Paris and its suburbs. The hotel industry in Ile-de- France reported that the number of overnight stays in the second quarter of 2016 fell by 10.6% compared to the previous year. The decline in the number of foreign customers was particularly noticeable: 13.9% year-on-year in the second quarter of 2016. Japanese tourists were the biggest group that left Paris, their number dropped by 46.2% compared to the previous year. Fortunately, business tourism, the professional counterpart to leisure tourism, is performing better, and despite a lackluster year, the Ile-de-France maintains its dominant position in Europe.

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SALTO Systems launches new hospitality website

It provides hoteliers worldwide with a reliable, concise and clear understanding of the solutions SALTO Systems provides for the sector.

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Why Consumers Abandon E-Commerce Shopping Carts | marketingprofs.com

The top reason consumers abandon shopping carts on e-commerce sites is that they're just browsing and researching, which is followed by issues with shipping as a reason, according to recent research from Salecycle. The report was based on 3Q16 data from the websites of 500 leading brands. It was also based on data from cart abandonment survey emails sent to consumers who did not complete purchases on these sites. Some 34% of respondents say they abandoned a recent e-commerce shopping cart because they were just looking/researching. Next, 23% cite an issue with shipping (cost/time), and 18% cite too high a price as the reason.

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Be Prepared This Is Not a Test!: AF&Co's 2017 Trends Report

As Andrew Freeman & Co. (AF&Co.) celebrates its 11th Anniversary as one of the country's leading boutique hospitality and restaurant consulting firms, the team is excited to release the 2017 trends report, Be Prepared This Is Not A Test a preview of the hottest trends and predictions that will shape the hospitality industry in 2017. This comprehensive annual report identifies key influences in hospitality marketing, hotels, food and beverage for the coming year.

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Oaks Hotels & Resorts launches digital transformation with new website

Leading accommodation provider Oaks Hotels & Resorts, a division of Minor Hotels, has this week unveiled an exciting digital transformation that has seen the launch of its newly redesigned website, www.minorhotels.com/en/oaks.The significant digital project focused on enhancing the site's overall functionality and creating a new intuitive design by integrating its core digital and marketing systems, ultimately offering guests with an enriched booking experience. Reservations will be made easier than ever, with a mobile responsive and state-of-the-art booking engine that will conveniently pin to the top of the page and scroll with the user to ensure bookings can be made effortlessly from anywhere on the site.Educational and inspiring content is meanwhile at the heart of the new platform, with abundant travel inspiration available at a touch or click. A dedicated new blog has also been created that is bursting with insider guides, local knowledge, and suggested activities and not-to-be-missed experiences to help shape guests' itineraries.Whether travellers are seeking out the Hunter Valley's top drops, the Sunshine Coast's most popular, family-friendly beaches, where to find Melbourne's best cup of coffee, or how to navigate Brisbane's eclectic dining and nightlife scene, the new-look oakshotels.com will provide infinite destination-based content and handy 'what's around' maps to assist in planning the perfect trip.With 54 properties spanning Australia, New Zealand, Thailand, the United Arab Emirates and soon to be India, Oaks Hotels & Resorts' improved website layout will also benefit users when choosing the property best suited to their type of stay.A comprehensive suite of unique selling points will feature prominently for each property and its various room types, while a user-friendly image gallery will also provide a helpful visual reference. The hotelier's conferencing and wedding offer has also had a digital makeover, with a dedicated and informative new platform to help delegates, event planners and couples plan their perfect celebration. Finally, oakshotels.com will also focus on providing travellers with more specialised deals to suit their travel needs, from overnight bed and breakfast packages, to 'romance for couples' deals, 'stay and play' golf rates, and 'kids play and eat for free'.Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, commented, \"We are delighted to unveil our revitalised and fully integrated digital product, www.minorhotels.com/en/oaks. Showcasing inspiring content, an improved and user-friendly booking engine and an aesthetically pleasing design, we are confident our new-look site will be a winner with our guests.\" For more information on Oaks Hotels & Resorts and to book, visit www.minorhotels.com/en/oaks.

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The UK's Nettleton Collection is the latest hotel group to partner with Guestfolio

Guestfolio, the award winning hotel marketing platform is honoured to announce that The Nettleton Collection, a group of leading, unique hotels in the south west of England, has partnered with Guestfolio.

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Hello Scout Awarded Top Honors at Phocuswright for Free Text Message Concierge

Travel industry research authority, Phocuswright, has announced the winners of their annual Travel Innovation Summit held this week in Los Angeles. Twenty-five innovative companies were selected to showcase groundbreaking technology and solutions that are set to revolutionize the travel industry.

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Zaplox Appoints Richard Svensson as Senior Manager, Commercial Services

Zaplox, a market innovator of advanced mobile key solutions for the hospitality industry, today announces the appointment of Richard Svensson as Senior Manager, Commercial Services. Svensson joined the Zaplox team effective October 17, 2016, and has extensive experience within the international hospitality industry. Having spent more than ten years in management positions at hotels on multiple continents, he most recently served as Assistant Operations Manager at Burj Al Arab in Dubai, the world's most luxurious hotel. He brings to his new position at Zaplox a profound knowledge and understanding of the various challenges and conditions that hoteliers face in today's increasingly complex market.

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Airbnb Expands Beyond the Home with the Launch of Trips

Airbnb today unveiled the most significant development in its eight year history as it moves beyond accommodation with the launch of Trips. Bringing together where you stay, what you do and the people you meet all in one place, Trips is a people-powered platform designed to make travel both easy and magical. Trips launches today with three key areas - Experiences, Places and Homes, with Flights and Services to be added in the future.Trips will make travel magical again by immersing travelers in communities around the world. Get unprecedented access to local passions and interests, like violin making in Paris or marathon running in Kenya; discover the hidden gems that only locals know about via personal recommendations; and socialize with other travelers and locals at exciting events. Add that to three million bookable homes, and Airbnb becomes the one place to go for a truly different kind of travel experience.Having already transformed where people stay when they travel through people-powered hospitality, Airbnb is taking this same people-focused approach to the rest of the trip and, in doing so, providing a way for people to make money from their passions and interests.\"Until now, Airbnb has been about homes,\" said Brian Chesky, Airbnb CEO. \"Today, Airbnb is launching Trips, bringing together where you stay, what you do, and the people you meet all in one place. We want to make travel magical again by putting people back at the heart of every trip.\"ExperiencesExperiences are handcrafted activities designed and led by local experts - be it a single activity like a Samurai Swordplay workshop or an immersive multi-day experience like learning about and driving classic cars in Malibu. Experiences offer unprecedented access and deep insights into communities and places that you wouldn't otherwise come across, such as Truffle Hunting in Tuscany or the grime music scene in London.Trips launches with around 500 Experiences in 12 cities worldwide, including Los Angeles, San Francisco, Miami, Detroit, Havana, London, Paris, Florence, Nairobi, Cape Town, Tokyo and Seoul. From today, budding hosts in those and a further 39 cities worldwide can request to list their Experience.A number of Experiences will also be available where guests can give something back to communities through non-profit organizations. In Detroit for example, Khali Sweeney provides an opportunity to go behind-the- scenes at his Downtime Boxing Gym that provides local children with an after-school program of healthy snacks, homework time, and boxing lessons.Places - Guidebooks, Meet ups and Audio WalksTrips brings places to life through the people that live there, reflecting the recommendations of hundreds of thousands of Airbnb hosts, neighborhood insiders and local influencers and is an alternative to aggregated tourist lists that funnel people to the same places.With Insider Guidebooks, Airbnb has identified cultural experts and neighborhood insiders to recommend the hidden gems within their city. Find the perfect run from a marathoner, the best dive bar from a local mixologist and the next great undiscovered restaurant from an up-and-coming chef. 100 Insider Guidebooks will be available at launch in six cities - Los Angeles, San Francisco, Havana, Nairobi, Detroit and Seoul - with more coming soon.As well as Insider Guidebooks, Places includes over one million individual recommendations worldwide from Airbnb's home hosts, recommending their favourite hidden gems in their neighborhoods, from cafes and restaurants to parks and other local attractions. A partnership with restaurant booking platform, Resy, will make it possible for people in future to book tables at great local restaurants directly through the Airbnb app.Airbnb has also struck an exclusive partnership with Detour to offer access to amazing experiential audio walking tours allowing people to discover neighborhoods in a totally unique and authentic way. At launch, audio tours will initially be available for Los Angeles with San Francisco, Paris, London, Tokyo and Seoul to follow by Spring 2017.With Trips, Airbnb also wants to make travel more social, helping connect the thousands of Airbnb users in a city on any given night. Meet ups within Places will let local businesses host one-off or regular events for Airbnb guests and locals to connect with each other.HomesWith three million homes available to book across 191 countries, Airbnb offers the largest and most diverse range of unique accommodation options for travelers which will now be available to book alongside Experiences in available cities.Making travel easyBooking travel today can be complicated and stressful. With Trips, Airbnb aims to make it easy with one app to book most of your travel needs. Trip Itinerary is a new feature that brings together everything the traveler needs to know into one simple timeline, with the ability to easily book and add Experiences or things to do. Over time, this capability will evolve based on machine learning to dynamically suggest personalized and contextual, i.e. based on location, recommendations during a Trip. Airbnb's vision is to ultimately cater for every aspect of a trip, making it both easy and magical from start to finish.Identity AuthenticationThe launch of Trips also sees the introduction of a new identity authentication process that the Airbnb Experiences Community will be using. Hosts and guests will be asked to scan an official government ID (for example a passport, or driving license) and then take a simple selfie. After the ID is authenticated, the ID and selfie will be reviewed to confirm that both pictures appear to match. Having a more robust standard of authenticating identity will make the Airbnb community stronger and reaffirms Airbnb's ongoing commitment to authenticity, reliability, and security. This new identity authentication step is required for all Experiences users, and is also currently being tested for homes bookings. Trips also leverages Airbnb's existing Trust & Safety measures including a 250+ person global 24/7 support team, secure payments, messaging, profiles & reviews, and a new $1 million liability insurance program for eligible Experience hosts.For more information on Trips from Airbnb, visit www.airbnb.com/new

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Morgan Stanley: Airbnb's Threat to Hotels Is Only Getting Sharper | bloomberg.com

Thanks to (you guessed it!) millennials.  Not even President-elect Donald Trump can make the hotel industry great again. The industry is already experiencing trouble with lower occupancy rates and smaller profits per room, and a new survey from Morgan Stanley points to more problems in the future. The bank's survey found that peer- to-peer travel startup Airbnb Inc. is presenting an even greater threat to hotels than expected.

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IHG Rewards Club Introduces New Amazon Kindle Member Benefit

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces a new benefit for members of its loyalty program, IHGRewards Club, through an industry-first agreement with Amazon. IHG Rewards Club members in the U.S. will now receive complimentary access to a curated list of Kindle books from Amazon Publishing and Kindle Singles.Kindle Singles are essays, memoirs, narratives and short stories presented to educate, entertain, excite and inform readers in one sitting. No Kindle device? No problem Kindle Singles and Kindle editions of Amazon Publishing books are available to IHG Rewards Club members via the IHG App and can be read on any device, including smartphones and tablets, using the free Kindle app.

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24th World Travel Monitor Forum in Pisa: Europeans play safe by switching destinations

Low growth in European outbound trips and stagnating beach holiday volumes yet more city trips fluctuating fortunes for European destinations ITB Berlin exclusively publishes latest results from the World Travel Monitor

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trivago Reveals The Best Hotels in the U.S.

For the very first time trivago.com reveals the best hotels in the United States based entirely on guest reviews. Chosen for their outstanding customer service, ranking, and performance, the trivago Awards 2017 recognize the 10 best properties in America in four different categories; 5-Star, 4-Star, 3-Star, and Alternative Accommodation.

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TrustYou Introduces Next Generation Hotel Review Summaries to Have Greater Impact on Guest Decisions

TrustYou, the world's largest guest feedback platform, today launched an update to its Meta-Review product aimed at increasing its influence on online bookings. TrustYou Meta-Review 2.0 automatically generates natural sentences for more than 30 languages based on verified hotel reviews. This information is then displayed on a variety of travel sites and booking engines.

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Consumption of Digital Travel Content Sees Double-Digit Growth Year-Over-Year

A new study conducted by comScore and commissioned by Expedia Media Solutions, the advertising sales division of Expedia, Inc., explores how the interaction between travel booking websites and other influential online and offline touchpoints can impact the purchase journey for American, British and Canadian travelers.

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Kimpton Seafire Resort + Spa Opens Its Doors In Grand Cayman

\"Grand Cayman was the perfect choice for Kimpton's first island resort, with an ideal location right on Seven Mile Beach,\" said Steven Andre, Seafire General Manager. \"Seafire embodies the spirit and culture of the destination, and will allow guests the opportunity to truly immerse themselves in island life.\"

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Corinthia Hotel London to Launch a World First With Neuroscience in Residence

Corinthia Hotel London is staging a year-long Neuroscience in Residence, a first for any hotel, to study the human brain. Running between November 2016 and December 2017, the five-star luxury hotel in central London's Whitehall Place has teamed up with renowned neuroscientist Dr Tara Swart. She will research the mental resilience of a selection of hotel staff and loyal business guests of the hotel. An analysis of how they cope with stress will generate a special Brain Power Study at the end of the residency.

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Hotel chain reveals its most bizarre requests of 2016 | dailymail.co.uk

Most hotels of repute will do their level best to accommodate guest requests, but some demands can only be politely declined such as being asked to complete a VAT return. That was one request that Travelodge revealed was among its most bizarre demands of 2016. The firm, one of the UK's biggest independent hotel chains with 18million customers, quizzed its teams across the length and breadth of the country about strange questions they'd received and there were plenty.

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Dayuse.com Partners with DHISCO to Expand Global Offerings

Dayuse.com, a leader in online reservations for daytime hotel stays, has selected DHISCO Inc., the world's leading hospitality distribution company, to help power its global expansion, the companies announced today during the Phocuswright travel industry conference in Los Angeles.

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Expanding Your Property Portfolio and Need to Streamline Operations Across All Your Hotels? Maestro PMS Helps Independents Achieve Their Goals

Times are good for the hotel industry, with many hotel and resort companies adding properties to their portfolio. When a property portfolio expands, everyone at the company works harder, there are more staff to train and manage, more reservations to process, and many more guests to track and market to. The Maestro team understands this growth and the elevation in operation and technology requirements that go along with it. Maestro's staff of seasoned hotel and technology professionals delivers market leading support services together with Maestro Multi-Property PMS hotel management software. Click here for more information on how to reserve, engage and socialize with Maestro PMS.

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ReviewPro Continues to Innovate in Guest Experience Improvement

Monitoring online reputation is no longer enough for hotel brands to succeed. Nowadays, savvy hoteliers are adapting to the shift from reputation management to guest experience improvement.ReviewPro, world leaders in Guest Intelligence solutions for the hospitality industry, has been helping clients across the globe change their focus from the 4Ps (Product, Place, Price and Promotion) to the 4Es (Experience, Evangelism, Exchange and Everyplace). In their continued quest to make it easier for hoteliers to exceed guests' expectations and increase revenue, the company recently unveiled the latest version of its \"Guest Intelligence Suite\".RJ Friedlander, CEO of ReviewPro, commented \"Within a rapidly changing industry, we wanted to evolve our solution to help hoteliers keep ahead of the curve in terms of exceeding guest expectations. We enable our clients to know in real-time what problems have surfaced and ensure the information is received by the right staff member so they can act on it. We can now help clients get down to a granular level, and see where and how they should focus resources to improve on an operational and service level where it will impact results guest satisfaction most.\"The innovative solution, combining the company's award-winning Online Reputation Management (ORM), Guest Satisfaction Surveys (GSS) and Mobile App, offers hoteliers one powerful and customizable platform to access more meaningful performance metrics to identify issues, take action and boost overall guest satisfaction. Incorporating feedback from clients and industry experts, ReviewPro enhanced the existing technology to provide users with a centralized tool where analytics can be maximized to deliver outstanding experiences resulting in higher rankings on review sites and OTAs.Apex Hotels, who operate contemporary city centre hotels across the UK, were one of the first clients to roll out the new tool. Simon Davis, Regional Director for Scotland's Central Belt at Apex, commented: \"The latest version of the Guest Intelligence Suite provides our team with detailed analytics into what our guests are saying about us and our competitors, allowing every member of our organization to be involved in making each and every guest's experience memorable. Having all that information in a straight-forward, digestible format on the one platform is invaluable. Not only does ReviewPro offer a great product, their team provides outstanding support thanks to their consistent professionalism and passion. The face-to-face training on the new solution was a great way to get everyone on board and help embed a customer-centric culture across the entire organization.\"

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IHG Rewards Club Teams with Mastercard to Award Members with Priceless Experiences

IHG Rewards Club, the loyalty program for InterContinental Hotels Group (IHG), has partnered with Mastercard to bring its members the excitement of the unexpected through its Priceless Experiences promotion.With every qualifying night at an IHG hotel between Dec. 1, 2016 and Feb. 15, 2017, IHG Rewards Club members who have registered and are a Mastercard cardholder will receive automatic entry into the Priceless Experiences sweepstakes. Each week, two winners will have the option to choose from a list of various prizes and eight winners will be awarded 60,000 IHG Rewards Club points.Members will also earn up to a $100 Mastercard Reward Card following their second qualifying stay at an IHG hotel during the Priceless Experiences promotion period. To be eligible to receive a Mastercard Reward Card, one of the two stays must be a two-night minimum. MastercardReward Card values are determined by the brand of the IHG hotel where the member stays.

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Choice Hotels Launches Soap Recycling Program with Clean the World

Choice Hotels International, Inc. (NYSE: CHH) announced today it has entered into a partnership with Clean the World to collect and recycle hotel soap and bottled amenities that will help fight the spread of hygiene- related illnesses. Clean the World is a social enterprise dedicated to changing lives while simultaneously diverting hotel waste from landfills. The discarded items collected from Choice properties will be hygienically recycled and then distributed to people who are at risk of contracting preventable diseases.

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Moxy Hotels Premieres Second Season of Do Not Disturb Video Series

Moxy Hotels, Marriott International's experiential hotel brand, in collaboration with Marriott's Content Studio, premieres today the second season of the brand's buzzed-about original web series \"DO NOT DISTURB\" hosted by Taryn Southern, the comedian, creator and star of Taryn TV.

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AccorHotels finalizes acquisition of John Paul, the world leader in the concierge market

AccorHotels announced today that it has finalized the acquisition of John Paul, the number-one player in the concierge market. John Paul founder David Amsellem will retain a 20% stake in the company and continue to serve as its Chief Executive Officer. This acquisition values the company at US$150 million, i.e. a 2017e EV/EBITDA multiple of c.11x.

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Wheels Up and Inspirato Launch Experiential Partnership

Wheels Up and Inspirato have announced an integrated partnership that broadens and adds significant new value to their respective membership product offerings. Beginning today, individual and corporate Wheels Up Members will receive an exclusive complimentary one-year Inspirato Key or Executive Membership, allowing them to travel within Inspirato's curated collection of 750+ luxury vacation options in 150+ locations around the world.

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Local Measure Wins the Phocuswright Emerging Innovator Award at The Travel Innovation Summit 2016

Local Measure, the leading location-based social platform for hotels and the tourism industry, won the award as top innovator among emerging companies at The Travel Innovation Summit. Each year, dozens of innovative companies are selected to demonstrate groundbreaking applications and solutions that are set to change the travel industry. The winners represent the best of this elite group.

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Dayuse.com Partners with DHISCO to Expand Global Offerings

Dayuse.com, a leader in online reservations for daytime hotel stays, has selected DHISCO Inc., the world's leading hospitality distribution company, to help power its global expansion, the companies announced today during the Phocuswright travel industry conference in Los Angeles.

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Travelers Increasingly Use Connected Devices for Planning and Booking, Smartphones Experience Largest Gains in Use

U.S. travelers are using more devices than ever before, increasing their use of smartphones, computers, and tablets for researching travel options and purchasing air travel and hotel rooms. In fact, a significant majority of consumers 63% say that they regularly use more than one device for planning and booking trips, according to a new consumer survey conducted by Signal, a global leader in real-time, people-based marketing.

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Buster Secures Capital from General Catalyst, Allen & Company, Brand New Matter and Priceline Veterans to Take Its Bus Chartering Marketplace National

Buster, a leading consumer charter bus, limo and van reservation platform, raised $1.1 million in a new round of financing led by executives from Brand New Matter, Inc. (\"BNM\"), General Catalyst, Allen & Company, and Priceline veterans Jeff Boyd and Bob Mylod. The funds will allow the company to focus on growth initiatives such as expanding into new markets, enhancing the user experience and onboarding key new hires. The series brings the total amount raised to $3.8 million.

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Magnuson To Power Corporate GDS Bookings For 56 UK And Irish Great National Hotels

Magnuson Hotels today announced an agreement to provide corporate and international distribution for Great National Hotels and Resorts, one of the UK and Ireland's fastest growing privately owned hospitality groups. Magnuson Reservation System's managed GDS technology and distribution platform will enable Great National's 56 hotels to access corporate and international bookings through Magnuson's global network of 650,000 travel agents and travel management companies.

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Brand promise: A make or break for your business | Deloitte Report

In every industry today, businesses and consumers are bombarded with an overwhelming choice of products and services. A distinctive and well-executed brand promise can cut through the clutter and drive intense customer loyalty and increased revenue. In short, a brand promise has the potential to make or break a brand.

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Leading Consulting Firm Merges with Resources For Leisure Assets (RLA) To Create A New Paradigm in Global Hospitality Wellbeing Asset Management In The USA

Resources for Leisure Assets (RLA), an international hospitality consultancy, has merged with Curry Spa Consulting (CSC), to form RLA USA LLC - A full service independent advisory that will pioneer the concept of wellbeing hospitality to the USA with a focus on optimizing the return on investment for the owner in addition to operations and development.

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Close to one billion international tourists in the first nine months of 2016

Destinations around the world welcomed 956 million international tourists between January and September 2016, according to the latest UNWTO World Tourism Barometer. This is 34 million more than in the same period of 2015, a 4% increase.

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African Tourism Ministers adopt African Charter on Sustainable and Responsible Tourism

African Ministers of Tourism and heads of delegation along with UNWTO officials assembled in Marrakech in the framework of the 22nd Session of the UNFCCC Conference of Parties (COP22) to adopt the first African Charter on Sustainable and Responsible Tourism and sign the Declaration on 'Tourism and Climate Issues in Africa'. Both documents pave the way for the implementation of sustainability and responsibility principles in the tourism sector in Africa. The meeting was held in Marrakech on 10 November 2016.

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AHLA Announces New 2017 Officers & Board Of Directors Slate

During its Annual Meeting of Members in New York, the American Hotel & Lodging Association (AHLA) today announced its 2017 Board of Directors slate, including the Officers of the Board. Notably, Mark Carrier, President of the B.F. Saul Company Hospitality Group, will assume the role of AHLA Chair of the Board, moving up from Vice Chair, and Geoff Ballotti, President and CEO of Wyndham Hotel Group, will assume the role as Vice Chair. In addition, Ed Walter, CEO of Host Hotels & Resorts was elected AHLA's new Secretary and Treasurer. Jim Abrahamson, Chairman & CEO for Interstate Hotels & Resorts and outgoing AHLA Chair of the Board, will continue to serve as Immediate Past Chair.

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The WTM Global Trends Report 2016 - Euromonitor

The WTM Global Trends Report 2016, in association with Euromonitor International, highlights the emerging trends in the global travel and tourism industry, and has been doing so for an impressive 11 years. The GTR has been at the forefront of predicting major trends in the travel and tourism industry since its launch in 2006. The 2016 report is no different forecasting a number of trends I'm sure will bear fruit over the coming years. We would like to thank Euromonitor International for compiling the WTM Global Trends Report 2016. I hope you find the report useful and interesting and wish you a thought-provoking and productive WTM 2016.

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The World Travel Market 2016 Industry Report

The World Travel Market 2016 Industry Report is based on the findings of two independently conducted surveys in September 2016. The first is a poll of 2,044 World Travel Market London stakeholders comprised of exhibitors (tourist boards and private sector travel industry organisations), the industry's senior buyers from the WTM Buyers' Club and travel trade visitors. The second piece of research is a survey of 1,000 British holidaymakers (all of whom took a minimum seven-day summer holiday overseas or in the UK in 2016). A full cross section of the UK public in all regions and income brackets was surveyed according to Market Research Society's guidelines.

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Morgan Stanley: Airbnb's Threat to Hotels Is Only Getting Sharper | bloomberg.comThanks to (you guessed it!) millennials. Not even President-elect Donald Trump can make the hotel industry great again. The industry is already experiencing trouble with lower occupancy rates and smaller profits per room, and a new survey from Morgan Stanley points to more problems in the future. The bank's survey found that peer- to-peer travel startup Airbnb Inc. is presenting an even greater threat to hotels than expected. \"Our AlphaWise survey shows rising Airbnb adoption (now ~18 percent of travelers) with demand increasingly coming from hotels,\" the team, led by Brian Nowak, writes. \"While still small, we believe Airbnb has been almost double the threat to hotels in 2016 than previously believed, and the threat is growing.\"

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Welcome to the hotel that's basically a forest! The incredible luxury hideaway covered in trees | dailymail.co.uk

If you love the idea of sleeping in a forest but struggle to enjoy an escape without life's luxuries, then this hotel could be for you. Rather than just immersing guests in a far-flung location, an innovative architectural firm has gone one step further by taking its inspiration for a new hotel entirely from nature. Mountain Forest Hotel in the Wanfeng Valley, in Guizhou, China will be built as a vertical forest resembling a mountainscape that originally existed at the site.

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Fujita Kanko Launches Hotel Rewards Program for International Guests

Leading Japanese hospitality company Fujita Kanko Inc. launched a campaign to promote its hotel loyalty program to international guests. Enrollment can be done online.Guests can earn and redeem points with the program's membership card at 54 Fujita Kanko properties including: all Washington Hotels and Hotel Gracery properties, Hotel Chinzanso Tokyo, Hotel Fujita, Hakone Hotel Kowaki-en, Hakone Kowaki-en Miyama Furin, B&B Pansion Hakone, Hakone Kowaki-en Yunessun, Hakone Kowaki-en Morinoyu, Ito Kowaki-en, Yufuin Ryokuyu, Towada Hotel, Taiko-en and Camellia Hills Country Club. Guests can also enroll at each of the above hotels' front desk.

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Survey Reveals Serious Flaws in Hotel Check In

Findings from the hospitalityPulse \"2016 Check-In Experience Survey\" are in, and the results are raising flags about pre-assigning rooms, assigning them quickly and on-the-fly at arrival, and even getting guests into the rooms type they booked when making their reservations. The current influx of mobile check-in solutions further fuels the need for an automated solution for assigning the most optimal room for every guest every time with consistent efficiency.

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Every Hotel RL Joins The CITYPAK Project to Deliver Care Packages to Homeless During Hunger and Homelessness Awareness Week

During National Hunger and Homelessness Awareness Week (Nov.12-20), Hotel RL properties along with not- for-profit organization The CITYPAK Project are delivering CITYPAK's uniquely designed backpacks filled with essentials for the homeless. Tonight, and every night in the United States, more than 600,000 individuals will sleep on the street. Hotel RL is leading the lodging and hospitality industry in an effort to curb this alarming statistic.

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Radisson Red is appealing to millenials by breaking the stuffy hotel stereotype

Millenials are not really interested in hotels. They're interested in exchanging via Social Media and AirBnB. The sharing economy has of course put a dent in the traditional hotel industry, with many big chains attracting an older, wealthier generation, whilst younger people opt for the more economic solution of paying to stay in someone else's home.

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Stash Hotel Rewards Now Offering Points at Over 400,000 Hotels

Today, Stash Hotel Rewards, the award-winning loyalty program for independent hotels, announced a hotel industry first: you can now earn Stash points for stays at hotels outside of the Stash network, including at chain hotels. No other major hotel loyalty program allows you to earn points in this way. With this innovation, you can now earn Stash Points at more than 400,000 hotels around the world. This new member benefit makes Stash Hotel Rewards the world's most widely available hotel loyalty currency.

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ZUMATA expands AI-powered customer service beyond travel with IBM Watson

ZUMATA, a Singapore-based travel technology company, today announced they are working with IBM Watson to deliver more personalized customer experiences. The company will use the Watson Developer Cloud to develop and deliver conversational interfaces for a cross-section of industries, including travel, finance, insurance, and others.

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Thomas Cook hotel concept selects Busy Rooms CRS

Last week Busy Rooms CRS finalized a deal with Thomas Cooks hotel brand SENTIDO Hotels & Resorts after participating in an official RFP process alongside traditional CRS providers. The deal sees an initial 68 hotels integrate into the Busy Rooms central reservation and revenue management technology.

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Student-organized summit looks at the future of hospitality

The Future of Hospitality Summit 2016 held at the end of October at Les Roches hotel management school in Switzerland focused on the rapid pace of innovation affecting the hospitality industry, highlighting practical ways of thinking about, and confronting, the unfolding future.

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Dayuse.com is Named as a Finalist in the 2016 People's Choice Award for Best Innovation at Phocuswright

MEDIA ALERT

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Twenty Four Seven Hotels Taps dormakaba For Mobile Access Locks at Moxy Tempe

MONTREAL  dormakaba Group, provider of Saflok and ILCO RFID and mobile access security solutions, announced the 186-room Moxy Tempe, AZ hotel installed Saflok Quantum RFID mobile access electronic door locks. Moxy is Marriott International's edgy new lifestyle brand with the first Moxy debuting in the United States this year in Tempe, AZ and managed by Newport Beach, CA-based Twenty Four Seven Hotels www.247hotels.com. Click here for information on electronic door locks from the dormakaba Group.

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Guestline solutions installed in the tenth BW Premier member, Ten Hill Place Hotel, owned and managed by The Royal College of Surgeons of Edinburgh

Guestline have partnered with The Royal College of Surgeons of Edinburgh to implement cloud hosted property management and distribution solutions in their four-star, award winning hotel, Ten Hill Place, in Edinburgh. The hotel has recently celebrated becoming the tenth member of the BW Premier Collection making them the first in Scotland.

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Booking.com Pilots New Platform for Travel Agents

Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the initial test pilot of Booking.com for Travel Agents, the first iteration of a new platform designed specifically with the unique needs of travel agents in mind. The platform features a suite of easy-to- use tools that empower travel industry professionals to seamlessly make and manage accommodation reservations for their clients via Booking.com. Booking.com for Travel Agents is an extension of the company's existing Affiliate Partner Programme and leverages technology and infrastructure being developed for Booking.com for Business. Travel Agents who join the platform will be eligible for similar partner benefits as all Booking.com affiliate partners.

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Best Western Hotels & Resorts Announces Launch Of New Global Responsive Website

Best Western Hotels & Resorts today announced the launch of an all-new BestWestern.com. The company's latest endeavor into optimizing and streamlining customer interactions across all digital channels, the reimagined site incorporates highly visual, interactive elements and responsively adapts to the screen size of the device a customer is using whether that be a smartphone, tablet, laptop or desktop PC. The result is an intuitive, image-rich, engaging online consumer experience.

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Miniature Egg Chair Exhibition at Newly Opened Radisson Blu Resort Hua Hin

Radisson Blu, one of the world's most prestigious brands in the hotel industry with nearly 300 hotels in 69 countries, confirms its flair for style and refined interior design, bringing to Asia Pacific's newest Radisson Blu resort in Hua Hin, Thailand, the Miniature Egg Chair Exhibition.The exhibition, which will be showcased to the public at Radisson Blu Resort Hua Hin's lobby, from Friday, Nov 25 to Wednesday, Nov 30, 2016, is Carlson Rezidor Hotel Group Asia Pacific's venue of choice for the exhibition as Hua Hin grows its vibrant arts and culture scene.

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Reserved Because They Served: Super 8 Introduces Veteran Parking at Nearly 1,800 Hotels across the U.S. and Canada

This Veteran's Day and Remembrance Day, Super 8 is honoring the men and women of our armed services with a lasting commitment by implementing reserved parking spaces for veterans at every Super 8 hotel across the U.S. and Canada.A continuation of Super 8's broader efforts to champion those who serve, the reserved parking, which spans all of the brand's nearly 1,800 hotels throughout the two countries, is prominently featured near each hotel's entrance. Complementing the installation of the signs is a special 20 percent discount for all active and retired military members a 5 percent increase of the brand's standard military discount during the month of November.\"Super 8 celebrates our greatest heroes every chance we can,\" said Mike Mueller, Super 8 brand senior vice president. \"This idea came to life because of our team at the Super 8 in Adrian, Mich., whose maintenance manager is a U.S. Navy veteran. They first implemented veteran parking at their hotel earlier this year and when we learned of their efforts, and saw the incredible response they were getting from guests, we knew this was something we wanted to replicate across the brand.\"In addition to designated parking spots, Super 8 offers a special discount for active and retired military members and their spouses; hosts Super 8 Salutes, private country music events featuring popular artists in intimate settings at military bases; and partners with Army Entertainment on the Super 8 Armed Forces Trivia Challenge, a live game-show experience for members of the military across select active military bases.

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Travel industry voices Trump concern | reuters.com

As America prepares to head to the polls, some in the travel industry are holding their breath at the prospect of a Trump presidency following policy proposals that include building a wall along the Mexican border and a ban on Muslims entering the US. Ivor Bennett reports from the World Travel Market in London.

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Travel Professionals International Launches Umapped at TPI Annual Conference

Umapped is pleased to announce that Travel Professionals International (TPI) has selected its award-winning collaborative itinerary management platform to streamline their advisors' workflow, generate incremental revenue and engage with their customers, inspiring continuous connections and relationships throughout the travel journey. TPI officially unveiled the new partnership with Umapped to nearly 200 attendees at the 2016 TPI Annual Conference, currently taking place aboard Celebrity Reflection, sailing the Western Caribbean.

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Airbnb study says hotels ripe for F&B boost | hotelmanagement.net

Share Facebook Twitter LinkedIn Email Print Airbnb guests have spent US$4.5 billion in the past year on restaurants and dining out in the U.S. and international cities, according to a report conducted by the company. The report illustrated that, while hotels may be missing out on room spend as a result of the sharing platform's activities, they may yet be able to drive food-and-beverage revenue. Airbnb said that 64 percent of guests who saved money by using Airbnb spent more on food and shopping, suggesting that the spend was new. According to Airbnb, no businesses benefit more than restaurants because Airbnb guests spend the greatest portion of their money while traveling on restaurants and dining out, compared to other expenses like shopping, transportation and leisure.

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Four Seasons Private Jet Makes Dubai Debut

Celebrating its maiden flight to the GCC region, the Four Seasons Private Jet touched down in Dubai for the first time yesterday evening at DC Aviation Al-Futtaim VVIP FBO and hangar facility at Dubai World Central.

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Hotels see increases in mobile revenue after launching with Travel Tripper's new mobile booking engine

Hotels partnering with Travel Tripper, an industry leader in innovative hotel booking and digital marketing solutions, have seen promising early increases in mobile booking revenue shortly after launching with the new RezTrip mobile booking engine. The Taj Boston, The Manhattan at Times Square Hotel, Stratosphere Casino, Hotel & Tower in Las Vegas, and Grand Beach Hotel Surfside West in Miami are among the first hotels to utilize this new solution.

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Get Guests Off WiFi and Into the IoT

The IoT, or Internet of Things, actually isn't that complicated. It's not a technology, it's not a piece of hardware it's simply the interconnection between devices. However, guests who live an IoT life use up A LOT ot bandwidth. In a hotel and travel environment, mobile devices are used for airplane and train tickets, check-in upon arrival, as the key to the room, controlling the lights, curtains, thermostats, televisions, and app functions such as ordering roomservice, towels from housekeeping, concierge or texting the front desk, and writing online reviews or posting to social media sites.

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The Park Hyatt Brand Expands Its TasteMasters Content Series on NYTimes.com

The Park Hyatt brand today announced the evolution of \"TasteMasters,\" an innovative content series with The New York Times's T Brand Studio that was thoughtfully designed for the savvy global traveler.

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HMH CEO Laurent A. Voivenel Speaks on How Technology has Given Local Brands Global Reach at Hospitality Technology Forum at Burj Al Arab Dubai

Laurent A. Voivenel, CEO of HMH Hospitality Management Holdings, was among the leading speakers today at the Hospitality Technology Forum held at the Burj Al Arab Dubai. Addressing the exclusive gathering, Laurent made a special presentation on how technology is revolutionizing the 412 billion dollars global hotel industry. He stressed, \"Technology is evolving fast and needs constant upgrades. We will have to keep investing in it, if we are to keep up with the big brands. And a whole lot of it would have to be in digital optimization, mobile booking apps and social media engagement. In Dubai alone 10,000 hotel rooms are in need of refurbishment by 2020 and technology upgrades will be a big part of it\".

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MediaConcepts' Mobile Application Integrated with SALTO's Access Control System

MediaConcepts, an innovative provider of integrated digital solutions for global hospitality organisations, has integrated its mobile application, Priscilla, with SALTO System's access control system. Already a feature-rich application that offers hotel guests a more intuitive way to access information and services throughout their stay, Priscilla's latest integration allows guests to use their smartphone to gain access to their rooms fitted with SALTO's Bluetooth Low Energy enabled electronic escutcheons.

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Three Customer Service Secrets Of The Hospitality Industry That You Should Borrow Today | forbes.com

Do you want to bring your company's customer service up to a truly five-star level? If so, here's an important shortcut: Regardless of your company's industry, look toward the hospitality industry for advice and inspiration. Although I'm a customer service consultant with clients in a broad array of industries, I invariably urge these clients of mine, regardless of their own industrywhether they're a retailer, a bank, a SaaS startup, even a car washto benchmark and learn from the greats of the hospitality industry.

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TrustYou Extends Connect Initiative with Free Meta-Review API for Hotel Web Agencies

TrustYou, the world's largest guest feedback platform, announces today the expansion of their TrustYou Connect initiative, which launched last month. TrustYou will now offer free Meta-Reviews and TrustScores to hotel web agencies, allowing the agency's customers to integrate summarized guest reviews on to their hotel websites. Agency partners gain access to guest reviews and insights in the form of Meta-Reviews via its TrustYou Connect API. This verified review data is accessible for 500,000 hotels worldwide and currently displayed on hundreds of sites, including Google, KAYAK, Hotels.com, and Skyscanner, impacting hotel bookings on scale. In addition to those intermediaries, thousands of hotels have integrated TrustYou Meta-Reviews on their own websites to help to drive direct bookings.

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Which one of England's oldest hotels' is actually the oldest? | theguardian.com

When news broke last weekend that the Royal Clarence hotel in Exeter was burning down, it was met with an outpouring of public sympathy and confusion. The building was repeatedly referred to as the oldest hotel in England, leading some people to wonder: Hang on I thought I'd stayed at the oldest hotel in England. And it wasn't in Exeter. Establishments in Norwich, Derbyshire, Cambridgeshire, Gloucestershire and more all claim the title and at least two, The Old Bell, in Wiltshire and The Olde Bell in Berkshire, even share a name. Which begs the question: just how many oldest hotels in England does England have?

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25hours Hotels and AccorHotels announce strategic partnership

25hours Hotels today announces that AccorHotels is acquiring a 30% stake in its capital, with the objective of accelerating the global expansion of the 25hours brand. 25hours is also expanding its internal development structures and establishing a creative laboratory for this purpose. AccorHotels will be a strategic partner of 25hours accompanying his long-term growth.

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Dayuse.com Recruits Talented Industry Veteran and Expands in North America After Huge Success in Europe

Fueled by a $17 million Series A in early 2016 after seeing huge success in Europe, the global leader in online day-stay reservations (renting a hotel room during the day), adds talented industry veterans to their senior executive team, significantly enhancing their world class executive management capabilities. Currently operational in 18 countries, Dayuse.com is approaching the US with a holistic view, and a hyper-focus on investing in leading connectivity technology, enabling faster market penetration.

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Hotel Industry Responds to Human Trafficking Crisis with New Online Training Program

Human trafficking of children and adults continues to be a serious issue for the global hospitality industry, as traffickers sometimes use hotels to carry out their illegal operations. The American Hotel & Lodging Association (AHLA), in partnership with Marriott International, ECPAT-USA, and the Polaris Project, this month will begin offering an online training program to help hotel employees identify and respond to human trafficking at hotel properties.

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Choice Hotels Partners with China's Largest OTA, Expanding Reach in International Markets

Choice Hotels International, Inc. (NYSE: CHH), one of the world's largest hotel companies, announced today a new global agreement with Ctrip, the largest online travel agency in China. In addition, Choice Hotels has added a series of new amenities to the Comfort Inn and Comfort Suites brands to cater to the increase in Chinese tourism. These two initiatives highlight Choice Hotels' focus on better serving the U.S. inbound Chinese travel market.

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Marriott testing real-life like buttons | qz.com

The world's largest hotel company is taking a cue from social media's like buttons. Marriott Hotels has turned its 446-room hotel in the city center of Charlotte, North Carolina, into a lodging laboratory where the company will test new amenities, designs and procedures out on guests. Around the hotel, Marriott installed 19 black and red like buttons about the size of hockey pucks, so that guests can press one when they are pleased with facilities such as the fitness center, restaurant, and rooms. The strategy provides the hotel company with the instant feedback it needs to compete as it faces more competition from Airbnb, a hotel building boom that's flooding the market with more rooms, and guests that have become harder to impress.

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hosco, the world's leading hospitality network, acquires h-g-r to accelerate growth

hosco (www.hosco.com), the world's largest hospitality network on the Internet with more than 65'000 members, 1'500 employers and 105 partner schools worldwide, announced today that it has acquired www.h-g- r.com. Founded in 2004 by Jeff Ross, h-g-r is one of the first specialized online job boards for the hospitality industry. To date, h-g-r has helped over 20'000 talents and 400 high-end employers meet and interact.

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HFTP's 20162017 Global Executive Committee and Board of Directors Begin Term

The 2016-2017 Global Executive Committee and Board of Directors for Hospitality Financial and Technology Professionals (HFTP) have officially begun their term. The association leaders represent a wide variety of segments within the hospitality industry, including: clubs, consulting, hotels, finance, technology and more. The HFTP Global Executive Committee and Board of Directors volunteer their time and professional expertise to help guide and progress the association to the forefront of the industry as it carries out its strategic plan.

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Programmatic native ads show promise for Sojern, Google, and San Francisco Travel [INFOGRAPHIC] | tnooz.com

Google has seen the number of user-initiated searches for travel drop for several quarters, according to iProspect, a digital agency. The era of travelers beginning their travel-related search by Googling may have hit a plateau. If so, what's next for travel marketers? Native advertising is one potential option. Facebook, for instance, has built a revenue stream off of native ads, which show up in news feeds on the social network looking much the same as status updates from one's friends. Google has faced the challenge of how to apply the native ad format to the open and mobile web, where there are dozens of variations of screen size and display type. Up until now, a brand marketer wanting to run a native ad campaign via DoubleClick, the digital marketing company owned by Google, needed to spend a lot of time creating variations in the creative that could display in different formats, as needed.

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Reimagine revenue management | tnooz.com

Search engines, OTAs, review sites, metas and other tools have changed the way travellers look and book rooms. But revenue management has remained the same during my fifteen years working in the business. We are still so caught up in managing rates, availability, inventory and occupancies on a daily basis that there are a lot of opportunities that are being missed, so caught up in a department-driven processes that we are losing focus on critical changes happening in the world around us.

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Japan surpasses the benchmark for 20 million visitors

While the Japanese government doubled its goals last spring to 40 million visitors to the Tokyo Olympics in 2020, the results revealed by the Japan Tourism Agency this week confirm the excellent health of tourism in the archipelago. The estimation of 24 million visitors in 2016 represents growth by 20% over the previous year. 

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STR partners with the AAoA

STR, a data benchmarking and analytics specialist, has partnered with the Accommodation Association of Australia (AAoA), the representative body for the Australian accommodation industry, in a joint effort to advance hotel industry growth in Australia.\"This is an excellent opportunity for our organisations to come together and help the accommodation industry reach new heights\", said Matthew Burke, Pacific business development manager for STR. \"The level of professionalism and performance in the industry will only continue to grow as we combine STR's strong sample, expertise and offerings for hotel operators and industry stakeholders with the AAoA's vast experience in providing services and advocacy for accommodation providers across the country.\"Within the partnership, the AAoA will benefit from STR's reporting sample and marketplace insights, covering more than 1,500 hotels in Australia. In turn, STR will receive opportunities to drive further awareness of its range of products and services for Australian accommodation providers. \"The Accommodation Association welcomes the new partnership with STR\", said AAoA CEO Richard Munro. \"One of our aims is to provide accommodation industry professionals with the tools and support to set them up for success, and we believe that STR brings an effective combination of data reporting offerings and client services to further enhance accommodation businesses.\"\"There is significant potential for growth, in emerging and established markets alike\", Burke said. \"Through our benchmarking and profitability reports, our goal is to enable hotels and accommodation providers across all categories to optimise their performance and revenue strategies by making better data-driven decisions. Through partnering with the AAoA, we'll be able to help more businesses to do just that.\"\"Australia is one of our core markets, and we are fully invested in not only continuing our work in the country, but expanding it\", said Jesper Palmqvist, STR's area director for the Asia Pacific region. \"We could not be more excited to partner with the AAoA, and I'm confident that this relationship will help further bolster opportunities and standards across the Australian accommodation industry.\"STR's data sample in the hotel industry comprises more than 55,000 hotels and 7.4 million hotel rooms around the globe.

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RentalsCombined.net partners with SiteMinder to enable hoteliers and serviced apartment providers to take on the sharing economy

RentalsCombined.net, the largest provider of instantly-bookable, professionally-managed properties, has made its booking and distribution platform available to hotel and rental accommodation customers of SiteMinder, the global hotel industry's leading cloud platform for attracting, reaching and converting guests online. The agreement provides the two companies' mutual customers the opportunity to promote their self- catered units such as hotel suites, condo-hotels, and apart-hotels on RentalsCombined.net and capitalise on the growing global trend towards rental accommodation, boosted by the sharing economy, in the vacation and business sectors.

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Hotels want guests to experience 'luxploration' | usatoday.comDo you want to explore the globe in a comfortable, luxurious way? The travel industry now has a name for that. Starwood Hawaii, comprised of 11 hotels across the five islands, has dubbed the idea that travelers want adventurous experiences with a posh edge luxploration. But the word goes beyond a marketing gimmick. Hotel brands and travel companies around the world have been amping up their luxury experience offerings in the past year, appealing to travelers who want to come home to plush amenities after they leap off cliffs.

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Marriott International Targets Australia, New Zealand and Pacific Region to Reach 50 Hotels by End of 2020

Marriott International (NASDAQ: MAR) today announced that its on track to hit a target of 50 hotels for its Australia, New Zealand and Pacific portfolio by the end of 2020. This announcement follows Marriott's recently completed acquisition of Starwood Hotels & Resorts.

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How Are Hotels Embracing Mobile Moments? | blogs.forrester.com

Mobile is changing travelers' behaviors and expectations worldwide, making mobile moments the next battleground for hospitality and travel industry. Following up on my earlier brief for airlines, my latest Brief: Hotels Differentiate With Mobile Moments shows hotel brands how to better embrace mobile moments. Hotel customers' usage of mobile is increasing rapidly all over the world. They use mobile devices for multiple hotel- related activities beyond booking, such as using their mobile as a room key, ordering services, and controlling smart hotel rooms. Hotels have the urgency to embrace mobile moments because they need to:

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New Survey Reveals Latest Hotel Trends Across the Country

The American Hotel & Lodging Association (AHLA) today released the 2016 Lodging Surveythe definitive industry review examining the top trends in the hotel industry. Conducted by industry data provider STR and funded by the American Hotel & Lodging Educational Foundation (AH&LEF), the survey provides a comprehensive understanding of amenities, guest services and more.

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Modus Hotels Selects TrustYou for Integrated Customer Communication Platform

TrustYou, the world's largest guest feedback platform, today announced its partnership with Modus Hotels, a Washington DC Lifestyle Hotel Company that develops, owns and operates a portfolio of hotels and restaurants in various cities across the U.S. Through this partnership, Modus Hotels will use the guest feedback platform to provide guests with new touch points throughout their stay and analyze the performance based on the guest's feedback.

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Puzzle Partner, Phocuswright and StayNTouch Team Up to Deliver Content That Matters

Puzzle Partner, a leading tactical and strategic marketing agency, today announced the success of a partnership with industry leaders Phocuswright and StayNTouch. The trifecta of Phocuswright data, StayNTouch's domain experience and innovation, combined with Puzzle Partner's marketing expertise, enables the development of meaningful, research-oriented content for hotel and travel audiences.

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Inntopia, a subsidiary of Northstar Travel Group, acquires Ryan Solutions

Inntopia, the SaaS e-commerce software subsidiary of Northstar Travel Group, has acquired Ryan Solutions, the leading CRM database marketing business serving destinations and resorts.Ryan Solutions, started in 2004, provides database marketing services to resorts, destinations and attractions, with leadership in the mountain destination and ski resort industry. Ryan Solutions' CRM database marketing complements Inntopia's SaaS e-commerce solutions for resorts, destinations and attractions, with a similar profile of current and prospective customers.The founders of Ryan Solutions will continue with the combined Inntopia/Ryan Solutions business. \"We have worked closely with Trevor Crist and the whole Inntopia team for several years providing complementary services to our common clients. We are very excited to merge our businesses to create a fast growing, diversified software and services business for our markets,\" said Corey Ryan, founder and CEO of Ryan Solutions.\"We believe the combination of Ryan Solutions and Inntopia offers our partners a broader set of technology solutions to drive engagement, bookings and loyalty for their customers and to expand their business,\" said Trevor Crist, CEO of Inntopia, Inc. Inntopia, Inc. is a subsidiary of Northstar Travel Group, the leading business-to-business information, marketing solutions, face-to-face events, business intelligence and software company serving the global travel industry. \"The acquisition and merger of Ryan Solutions and Inntopia is another important step in the transformation of Northstar into a marketing solutions and technology company serving all key segments of the travel industry,\" said Tom Kemp, CEO of Northstar Travel Group. \"Ryan Solutions is the first acquisition since our new partnership with Wasserstein Partners which was completed in June.\" said Kemp.About Ryan SolutionsRyan Solutions is a leading customer relationship management (CRM) and database marketing provider for the hospitality industry. By combining transactional, demographic, survey, and social media data with personal, proactive client support, Ryan Solutions technology drives incremental revenue and growth for hundreds of hotels and resorts.

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Starwood Preferred Guest Expansion of Design Hotels Partnership

Starwood Preferred Guest (SPG), the award-winning loyalty program now part of Marriott International, Inc. (NASDAQ: MAR), today announced even more access to extraordinary destinations with the signing of its 100th Design Hotels partner property, The Naka Phuket in Thailand. SPG Members can now access 100 unique and original experiences in in-demand destinations, including areas where the program did not previously have a footprint such as Iceland, Grenada, and the Ukraine.

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Five Hotel Trends for 2016 - by Harvey Chipkin | travelmarketreport.comYou just can't catch a break in the hospitality industry. Even at a time when hotel occupancy rates are soaring in many domestic markets, disruptive forces like the sharing economy, the emerging millennial market, and changing tastes in food and beverage are forcing hospitality industry leaders to rethink the way they do business. That was the theme among many speakers at the recent Hotel Experience trade show held here at the Javits Center. Here are five big trends that kept coming up on the trade-show floor.

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Tech is Enhancing Our Travel Experiences, Shows New CTA Survey

Almost all travelers who own a smartphone rely on their devices to enhance their travel experience in several ways, according to a new survey released today from the Consumer Technology Association (CTA). The study finds travelers use technology to provide easy access to information and directions, capture pictures and video, and stay in touch with family and friends.

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Hotelogix and GuestCentric join hands to offer hoteliers globally an integrated, cloud-based solution

GuestCentric Systems, the premier digital marketing platform for hotels announced a new partnership today with Hotelogix, a leading property management system (PMS) provider to automate hotel operations with channel manager, booking engine and front desk.

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Marriott International's Lifestyle Brands Join Forces With Fast Company to Design and Innovate for Next Gen Travelers

Marriott International, the world's largest hotel company with over 360 lifestyle hotel properties around the globe, announces today an exciting new partnership with Fast Company, deepening its commitment to influence, lead and innovate in today's rapidly evolving travel industry. Together with Fast Company, Marriott International will continue to strive to break new ground in shaping memorable and enriching experiential travel for millennial-minded individuals.

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10 Successful Travel Digital Marketing Campaigns

Digital transformation has empowered travel consumers, while fundamentally impacting the way they buy, experience and share their vacations before, during and after their trip.

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DataArt exhibits latest travel innovations at The Phocuswright Conference, Los Angeles 14-17 November 2016

DataArt, the global technology consulting firm that creates end-to-end solutions, will be exhibiting its cutting-edge and business-proven travel technology innovations at the annual Phocuswright Conference being held in Los Angeles from November 14th thru the 17th.

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BEST WESTERN HOTELS & RESORTS ANNOUNCES RECORD SUCCESS DURING ANNUAL GLOBAL CONFERENCE AND CONVENTION

Phoenix -- Best Western Hotels & Resorts celebrated its annual convention this week and recapped a number of accomplishments from its 70th birthday year. Joined by approximately 2,600 members of the Best Western family, Best Western Hotels & Resorts' President and CEO David Kong led the celebration and discussed each company advancement.

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Airbnb In New York Losing Ground | tourism-review.com

Airbnb in New York is losing the battle, at least for now. NYC has increased fines to dissuade owners from renting their homes for less than 30 days, a sanction clearly intended for the users of websites such as Airbnb. New York state has hit the online housing rental companies like Airbnb by endorsing legislation which increases fines for people renting their entire home for less than 30 days. Airbnb immediately indicated that it would appeal the decision in court, which recognizes the interests of the hotel industry while ignoring the voices of tens of thousands of New Yorkers, said Josh Meltzer, a manager for Airbnb.

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Hotel Emperador sees the impact of advocacy as guests reach 200k global travelers with Flip.to

Flip.toa marketing platform that lets your guests become advocates to introduce your hotel and earn new guestshas helped Hotel Emperador Madrid amplify its reach to over 200,000 potential new guests. The four-star property in Madrid's city center has attracted an enormous network of potential guests from around the world, perfect for this classic European locale.

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ITB Berlin Convention: knowledge for tomorrow's world

The think tank of the international travel industry discusses the main topics of our time and offers an insight into future trends Experts provide information on artificial intelligence, on support from social media in a crisis and Chinese investment in hotels Admission is free for trade visitors at ITB Berlin

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IHG Connect On Track to Reach 1,500 Hotels In Americas This Year

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces a significant deployment milestone of IHG Connect, its industry-leading guest Internet solution. IHG Connect is on track to be live in 1,500 hotels in the Americas region by the end of the year, with plans to roll out the platform to all 5,000+ IHG hotels worldwide.Launched in 2015, IHG Connect delivers a faster, more reliable and consistent hotel Internet guest experience by combining significantly increased bandwidth and state-of- the art, cloud-based Wi-Fi technology. A key component of IHG Connect is the auto recognition feature for IHG's loyalty members, where guests only need to sign in once to access hotel Wi-Fi at all IHG Connect- enabled hotels. They will automatically be connected for all future visits. Additional IHG Connect features include:

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Nominations now open for EyeforTravel's Mobile Innovation in Travel Awards 2017

Does your travel company have what it takes to succeed in mobile? Is your app a key weapon in your battle to win and engage travel consumers? Top travel brands will find out as they battle it out as part of EyeforTravel's Mobile Innovation in Travel awards taking place in San Francisco, April 24th 25th as part of EyeforTravel's San Francisco Summit.

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Omnichannel approach is vital for travel brands

Travel brands must invest in top-of-the-range, responsive websites alongside high quality smartphone and tablet apps to satisfy the demands of customers, who are using multiple channels to research and book their trips.

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Rotana joins hands with Farah Experiences to support the growth of leisure tourism in Abu Dhabi

In a major move aimed at supporting Abu Dhabi's position on the global tourism map, Rotana, one of the leading hotel management companies in the Middle East, Africa, South Asia and Eastern Europe, and Farah Experiences, a leading provider of world-class entertainment experiences, today signed a strategic partnership agreement aimed at supporting the growth of leisure tourism in Abu Dhabi and promoting the emirate's unique tourist attractions and experiences in key international markets.

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PolyU Study Finds Hong Kong to Feel Pressure from China's Free Trade Zones

The further development of China's new free trade zones (FTZs) is likely to affect Hong Kong's tourism industry in various ways, according to Ph.D. student Mingjie Ji, Associate Professor Mimi Li and Professor Brian King of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published paper, the researchers review the areas that are most at risk from the development of FTZs. They conclude that although Hong Kong may lose some mainland tourists, it stands to benefit if it adopts a cooperative approach to seeking closer socioeconomic integration with the mainland.

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Travel like a VIP \"Luxury Healthcare On Demand\"

ModernCare is making it possible for the modern day traveler to seek out and receive \"on demand\" healthcare in the comfort of their hotel room. Connecting Travelers and Medical providers on a scalable level is the ultimate goal. It's also the biggest challenge. There are many reasons why some consider this platform unrealistic, however; there is no reason for travelers leave their hotel room for a non emergency medical incident. According to multiple studies, over 80% percent of all ER visits can be completed in an \"urgent care\" setting.

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Hyatt to Introduce New Global Loyalty Program World of Hyatt\"

Hyatt Hotels Corporation (NYSE: H) today unveiled World of Hyatt, Hyatt's new global loyalty program, which will launch on March 1, 2017. World of Hyatt is about building community and engaging with high-end travelers.

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BETC Pop & BETC Luxe Reveal Sofitel's New Brand Song

BETC Pop & BETC Luxe accompanied Sofitel Hotels & Resorts to create the new brand song. \"Reverie\" was written specifically for Sofitel, inspired by the brand's ability to blend local culture with French art de vivre. A mix between French heritage and US culture defines the duo HAUTE who created this original track with bespoke lyrics.

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HFTP's Annual Convention Delivers Thought-Provoking Discussion for Hospitality, Finance and Technology Professionals

More than 555 Hospitality Financial and Technology Professionals (HFTP) members and hospitality industry professionals came together, from around the globe, for HFTP's 64th Annual Convention last week. This year's Annual Convention was revamped, with a completely new format, to progress the event to keep up with evolving business practices. The three-day event was held from October 1921, 2016 at Caesars Palace Las Vegas Hotel & Casino in Las Vegas, Nevada USA.

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RMS Bringing Email Marketing Manager to The Hospitality Cloud'

Next month, RMS Hospitality Solutions will unveil an Electronic Direct Marketing (EDM) tool that enables hoteliers to create, send and track custom marketing campaigns. The new Email Marketing Manager will be a premium module that resides within RMS The Hospitality Cloud. With this feature, hoteliers can view past campaigns and create new blasts as needed.

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AAHOA Receives ISSA Hygieia Network's Eidyia Award

On the heels of its annual Women's Conference last month in Baltimore, the Asian American Hotel Owners Association (AAHOA) has been awarded the Eidyia Award by the International Sanitary Supply Association (ISSA) Hygieia Network.

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Four Seasons Unveils Research and Discovery Studio

From the thread count of the sheets that drape its legendary beds to the scent of bath amenities that bring a property's unique personality to life, there is an attention to detail in the design of every single experience that has made Four Seasons synonymous with luxury the world over. This dedication to the guest experience and a belief that no detail is too small is the inspiration behind the new Four Seasons Research and Discovery Studio or R&D Studio a workshop designed for experimentation and play that was unveiled today at the company's global headquarters in Toronto.Complete with graffitied walls, communal meeting and workspaces, and multiple testing areas where ideas can be explored in greater context, the R&D Studio is a collaborative workspace where Four Seasons considers everything from table settings and lighting specs to staff wardrobes and bathroom amenities all in pursuit of perfecting the guest experience. \"One of the most frequent comments we receive from guests is, 'How do you do it?'\" says J. Allen Smith, President and CEO, Four Seasons Hotels and Resorts. \"It takes a tremendous amount of effort to create seemingly effortless experiences every single day, at each and every one of our properties around the world. We start by hiring the right people exceptionally talented individuals who are passionate about what they do, who share a commitment to service and an almost obsessive attention to detail and give them the tools and freedom to create the experiences that have come to define Four Seasons.\"With a growing portfolio of luxury hotels, resorts and private residences in more than 40 countries around the world, Four Seasons maintains its focus on creating unique properties that are custom-designed for each market. Working closely with internationally-acclaimed architects and interior designers, the company creates world-class properties in every location where it operates, properties that are distinct and graceful complements to their locales.\"No two Four Seasons properties are the same,\" continues Smith. \"So while we draw on our experience from previous projects, all of the decisions we make for each property require careful consideration of what the needs of that particular project are, what the vision of that owner is, and the decisions that we think will best enhance the guest experience in that property. Lots of great ideas will come through the R&D Studio; the space allows us to work through a myriad of options in greater context to identify the best solutions for each specific project.\" From Virtual to Reality Touching on all aspects of the guest experience, the R&D Studio is a creative workspace and global resource where employees from across the organisation can come together to experiment, simulate practical challenges, test ideas, and find inspiration.The space includes work areas dedicated to the fundamental touch points that create the Four Seasons guest experience, including the legendary Four Seasons Bed, a fully-functional bar for testing coffee and cocktail equipment, an atelier to sample and model employee wardrobes, and a table-top staging area to experiment with different combinations of glassware, tableware, and cutlery. As the first hospitality company to provide bath amenities in each guest room a revolutionary practice that is now a global industry standard the R&D Studio also includes a dedicated area where Four Seasons can build on this legacy, testing the scents and aesthetics of bathroom amenities to ensure they evoke the personality of each distinct property.The centrepiece of the R&D Studio is a space where Four Seasons builds three- dimensional replicas of guest rooms entirely of cardboard. Designed to scale and customised with beds, closets, end tables, doorways, and chairs all made of durable cardboard, the Modular Room creates the opportunity to manipulate space and test unusual layouts and particularly challenging room designs in cost-effective cardboard before moving into production of a full model room. This allows team members to understand the implications of their decisions with unprecedented speed and precision, identifying early on in the process what works and what needs further refinement. Speaking to the importance of the R&D Studio in furthering the company's commitment to the guest experience, Dana Kalczak, Vice President, Design, Four Seasons Hotels and Resorts, explains, \"The R&D Studio is a critical tool for us because it allows us to make detailed decisions in a holistic environment. When we bring everything together in this space, we better understand how the different elements energise and inform one another.\"Key to these decisions is recognising how guest behaviours evolve, and adapting the experience accordingly, adds Kalczak. \"We use the R&D Studio to explore rooms that can serve multiple purposes rooms that give our guests greater freedom and control to use the space as they choose. A guest room used to have fixed features you sleep here, you pour coffee there, you work in one corner and relax in the other. But mobile devices have changed this dynamic. You no longer need to sit at a rectangular wooden desk to 'work' you can just as easily email and take calls from a sofa or from the bed.\"Perfect on Purpose While the R&D Studio is new, the philosophy behind the space is not. \"We have always been focused relentlessly on the many details that contribute to the Four Seasons guest experience,\" explains Smith. \"What the Studio does is provide us with a new venue where we can further refine our craft, ensuring that every detail serves a purpose, is considered in context, and delivers a seamless luxury experience for our guests. On their own, the choices may seem small, but each is intentional. Nothing at a Four Seasons happens by accident; everything is perfect on purpose.\"

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Asia's hotels gear up for the business travel boom

For the millions of business travelers visiting Shanghai, their focus is less on getting a room with a view of the Pudong district's futuristic skyline and more on ensuring easy access to that allimportant early morning meeting.

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Searchmetrics Universal & Extended Search 2016 [Infographic]

Gone are the days where optimizing for search was a simple technical process. Marketers must plan their strategies based on which platforms their current and potential customers use most; they must develop resources to handle Extended Search integrations and understand how to optimize for each in ways that Google will consider useful.

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Mind the Gap: Bridging the Divide Between What Hotel Customers Expect and What They Get

By the time a guest arrives at your hotel, his or her expectations have been set by everything they have gleaned from your website and online ads to past guests' reviews to word-of-mouth from friends and family. Now it's time to deliver the promise. Is your team ready?

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Loyalty Leader Wyndham Rewards Unveils Industry-Defining Expansion

Recognizing guests' needs to travel differently from trip to trip, Wyndham Rewards today unveiled plans to expand its award-winning program across one of the world's largest hospitality companies, Wyndham Worldwide, starting with the immediate addition of more than 17,000 condos and homes to the program's already-impressive, nearly 8,000 hotel redemption portfolio. The move is an industry-first both in terms of scale and global impact. With more than 120,000 properties across 100 countries spanning hotels, vacation ownership and professionally managed vacation rentals, Wyndham Worldwide offers travelers something no other provider can: the opportunity to experience travel the way they want regardless of location or type of accommodation. Now, Wyndham Rewards members can enjoy the unique and authentic vacation experience that comes from staying in a private accommodation - from a stone cottage nestled near Bordeaux & Toulouse in France; to a slope-side retreat in Park City, Utah; to an architectural dream home in Palm Springs, Calif. \"Hotel goers have long been rewarded for their loyalty, it's time for guests of vacation ownership and vacation rentals to be rewarded too,\" said Wyndham Rewards head of loyalty Noah Brodsky. \"We're changing the game and doing so with unprecedented scale. Wyndham Worldwide is like no other hospitality company in the world, and with this expansion, we're complementing our hotel portfolio by giving members access to some of our most aspirational vacation ownership and vacation rental properties.\" Starting today, Wyndham Rewards members can choose from 25,000 hotels, condos and homes around the world to redeem their hard-earned points for a free night by visiting www.wyndhamrewards.com/redeem. A free night at any Wyndham Rewards hotel can be redeemed for just 15,000 points, while a free night across the new 17,000 options in the portfolio can be redeemed for just 15,000 points per bedroom, per night. Added Brodsky, \"This is a monumental, industry-defining shift for Wyndham Rewards. We know our members stay longer and they spend more. And now, with more redemption options than five of our biggest competitors combined, we're opening a world of new experiences for members, giving them the ability to travel where and how they want based on their individual needs. This is about unlocking the full potential of Wyndham Rewards while providing unparalleled value to our members, owners, and partners alike.\" Over the course of the next two years, Wyndham Rewards will continue adding properties from the Wyndham Worldwide portfolio while also incorporating the ability for members to earn points on condo and home stays. The ability to earn points on stays is expected to be available as early as summer of 2017 on the initial 17,000 condos and homes and new options will be gradually added as new properties come online. The program anticipates integration across the majority of Wyndham Worldwide's hotel, vacation ownership and vacation rental portfolio by the end of 2018.

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Westin Hotels & Resorts Partners With Delta Air Lines

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today announced the latest in a series of sleep offerings that promise a better slumber for travelers, extending beyond just the guestroom. Challenging the staid in-flight sleep experience, Westin continues to power ahead in partnership with Delta Air Lines (NYSE: DAL) with the new Westin Heavenly In-Flight Blanket rolling out in Delta's First Class cabins starting mid-November.

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Hilton Reports Third Quarter Results; Spin-Off Transactions on Track for End of Year [Infographic]

Hilton Worldwide Holdings Inc. (\"Hilton,\" or the \"Company\") (NYSE: HLT) today reported its third quarter 2016 results. Highlights include:

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HeBS Digital & Google Discuss How Hoteliers Can Use Smart Data Marketing to Drive Direct Bookings and Lower Distribution Costs | By Mariana Mechoso Safer

Last week, hoteliers arrived at Google's NYC headquarters for \"The 2016 Travelers Mindset Conference: Using Smart Data Marketing to Drive Direct Bookings and Lower Distribution Costs.\" Speakers from HeBS Digital & Google discussed the various ways hoteliers can use data to build a digital marketing plan that reaches the right people, at the right time, on the right device to win the booking.

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Radisson Blu Mammy Yoko, Freetown to participate in Sierra Leone Documentary Production

Radisson Blu Mammy Yoko Freetown, Sierra Leone, is delighted to announce their partnership with a major documentary film production in Sierra Leone by multi-Emmy and BAFTA award winning production company Insight TWI.

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Guestline and Tierney's launch Connect event for hoteliers in Ireland

Guestline has teamed up with their Irish partner, Tierney's, to host a new Connect event in Dublin, aimed at the Irish hospitality market.

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Hospitality Software Leader Cendyn Hires Three Key Executives in Response to Rapid Global Expansion

Cendyn, the cloud-based hospitality software and services company headquartered in South Florida, has elected to hire three, key subject matter experts to round out its executive team. September marked the hiring of Bryan Happ as chief financial officer, Michael Bennett as senior vice president global marketing and business development, and David Kidd as vice president of product management.

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Skoosh Selects TrustYou to Provide Meta-Reviews for Its Travelers

TrustYou (www.trustyou.com), the world's largest guest feedback platform, today announces an agreement to provide Meta-Review data for Skoosh, a membership-based travel site with tremendous reach across Europe. With this new collaboration TrustYou expands the reach of review data provided to websites and travelers worldwide on scale. The site currently boasts 400,000 members.

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Hotelogix and GuestCentric join hands to offer hotels globally an integrated, cloud-based solution

GuestCentric Systems, the premier digital marketing platform for hotels, and Hotelogix, a leading property management system (PMS) provider, have announced a strategic alliance wherein both products will be offered to hotels as one, integrated solution. For hotels, such an offering presents tremendous value both companies are pioneers in their space and the combined solution offers clients two best-in-breed solutions for their investment.

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Luxury Hotel Sales and Marketing Veteran Introduces JAR ADVISORS, LLC

Headquartered in Chicago, Illinois, JAR Advisors, LLC works collaboratively with luxury brands in the hospitality space and beyond to drive financial performance and enhance value for owners. From helping companies optimize top-line revenue with top-level talent, to strategic sales and marketing expertise, JAR Advisors offers clients comprehensive recruitment and consulting services.

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Bartech to Showcase Latest Innovations in Hotel Minibar Design and Technology at BDNY 2016

Bartech, a world leader in profit-generating automatic minibar solutions for the hospitality industry, will exhibit its latest minibar innovations at this year's upcoming Boutique Design New York (BDNY) show. Taking place November 13-14, at the Jacob K. Javits Convention Center in New York City, BDNY is the leading trade fair and conference for the hospitality design industry, showcasing the best new products for hotel design professionals. BDNY attendees visiting booth #1575 this year will have the opportunity to take part in live demonstrations of Bartech's innovative new standalone eTray, as well as the flexible Neotray guestroom vending solution, and the company's C41 and DD46 automatic minibars.

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Amadeus and Derbysoft partner

In today's connected society, small and mid-sized hotel chains and independent hotels are empowered to compete against their larger hotel chain counterparts as the internet offers a fantastic opportunity to reach the same audiences. It is against this backdrop that Amadeus announced today a partnership with DerbySoft, a market leader in hospitality distribution technology, to connect hotels of all sizes to metasearch engines and online travel agents (OTAs) helping them to compete in this busy hotel marketplace.

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Why Brands Like West Elm and Restoration Hardware Are Opening Hotels | cntraveler.com

Hotels have long been more than just places to sleep. Beyond floor-level boutiques to help you with your souvenir shopping or the opportunity to get a hotel robe monogrammed before taking it home with you, it's becoming increasingly common to buy the sheets, towels, or even the beds you loved in that pod hotel in Singapore or that bolthole in Cape Town. Upscale housewares and decor brand Restoration Hardware has a line of bedding specifically for hotels, which interested properties can purchase in bulk from its website. But the brand wasn't done there: In 2015, it raised even more eyebrows when it announced plans to open a Restoration Hardware-branded 14-room hotel with restaurant in New York City's Meatpacking District neighborhood. (There is currently no set opening date.) While the move surprised some, it was quickly followed with other similar announcements: the Los Angeles-based textiles company Parachute Home recently opened a one-bedroom outpost, and furniture and housewares mecca West Elm also revealed that it, too, would get into the hotel game by opening branded hotels in markets like Savannah, Detroit, and Minneapolis in 2018.

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Will Trump Hotels Survive Donald Trump the Candidate? | smartertravel.com

There's an intriguing theory, fully articulated by the liberal filmmaker Michael Moore, circulating on the Internet that Donald Trump has no real interest in winning the race for President. Rather, the theory goes, Trump's true goal is to enhance his personal brand, in the process driving more business to his current portfolio of enterprises and setting the stage for the creation of a Trump media empire.

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Trump Hotels Names New Lifestyle Brand Scion

Trump Hotels today revealed the official name and concept details for its much-anticipated new hotel brand, Scion. Scion, which means \"descendant of a notable family,\" is a multi-faceted lifestyle brand developed in response to the boom in social clubs and the \"we\" economy. \"

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Meet the robot receptionists: a sign of things to come - JLL Real Views

A good receptionist often has certain characteristics a helpful manner, a friendly disposition and good organizational skills.

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AHLEI and Pacific Asia Travel Association Sign Memorandum of Understanding

The American Hotel & Lodging Educational Institute (AHLEI) and the Pacific Asia Travel Association (PATA) have signed a partnership agreement to strengthen the bonds and shared interests of the two organizations in the areas of training and education.

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Epteca Provides a Personalized Customer Journey on Ground and at 33,000 Feet

Epteca announced today that it is expanding its marketplace ecosystem to Lufthansa Systems BoardConnect inflight entertainment system (IFE), creating a game-changing platform for a highly customized customer- journey experience.

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Hilton Worldwide to Host AAHOA Young Professionals' Day at Hilton

Hilton Worldwide will host a brand workshop today for 50 young hoteliers from the Asian American Hotel Owners Association (AAHOA).

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Commitment to Sustainability Buzzes Across The Ritz-Carlton Portfolio

From the panhandle of sunny Florida on the east coast of the United States, to Berlin, Germany, five exquisite properties of The Ritz-Carlton Hotel Company house honeybees as extensions of their Community Footprints programs and continued commitment to environmental sustainability efforts.

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Best Available Rate Replacing Commercial Demand at UK Hotels

A new study by hospitality intelligence firm, HotStats, identified that the value of bookings via Best Available Rate (BAR) has increased by more than 235% at hotels in the Regions since 2000.

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Lodging Interactive Offers Search Engine Marketing To BookingSuite Hotels

Lodging Interactive, an award winning digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced it is offering special Search Engine Marketing (SEM) programs to all BookingSuite hotel customers. It was announced last week, via an email to all hotel members, that BookingSuite would no longer provide SEM services to its member hotels effective January 1, 2017.

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Sonesta St. Maarten and Monscierge Create New Technology for Guest and Staff

Specific to Sonesta St. Maarten, global hospitality technology provider Monscierge has developed a custom integration that provides check-in functionality for guests, as well as verifying requests made by guests using the resort's mobile app throughout their stay.

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Marriott International Raises RMB 2.24 Million for Underprivileged Chinese Youth

Marriott International hosted its fourth annual charity gala in support of Yao Foundation today and raised a total of RMB 2.24 million to further support education projects for underprivileged children in rural China.

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SALTO Systems to unveil new SALTO Hospitality website

SALTO systems, a world leader in access control is announcing the official launch of its hospitality websiteSALTO Hospitality (www.saltohospitality.com) focused primarily on targeting the needs and demands of the hospitality sector within the remit of access control solutions. The primary objective of the SALTO Hospitality website is to serve the highly specific and tailored requisites posed by the sector, reaching a global audience through the site and offering hoteliers an in depth understanding of how SALTO is best placed to empower hotels worldwide in achievin g their broad access control requirements. Rob Zijl (VP Hospitality Access Solutions) Throughout the website, SALTOs flagship products are explained in detail along with exciting developments of the mobile access range and Bluetooth Low Energy devices (BLE), in addition to displaying the extensive stylish electronic lock collection. The primary focus of the website is on personalizing access control solutions to cater for the unique needs of differing hotel types, from large resorts to small boutique hotels. The websites sleek conceptual design enables users to navigate through content in a structured and intuitive fashion. The key areas of SALTOs Hospitality solutions are clearly designated and each section explored in depth to ensure users obtain a complete picture of SALTOs innovative products. The website itself is designed to reflect the pioneering nature of the products and services it aims to promote, offering users a wealth of information presented in a clear and concise format. Moreover, hoteliers will also be able to see when and where SALTO will be exhibiting at trade shows around the world and will be provided with the possibility of filling in contact forms if they wish to engage in discussion with company representatives.The official launch of the webpage is expected to take place during the first week of November, at the EquipHotel trade show in Paris.We very much look forward to sharing the latest news in SALTO Systems expanding hospitality solutions with you. Feel free to visit the site at (www.saltohospitality.com).

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Boutique & Lifestyle Lodging Association To Hold First Ever Paris Conference at EquipHotel Trade Show

Paris The Boutique & Lifestyle Lodging Association (BLLA) will host the association's first ever Paris Conference on November 9, staying true to its mission to provide opportunities for global recognition and connections for the world's best in hospitality. BLLA is the official organization to the world's premiere boutique hotels, dedicated to connect independent, upscale hoteliers with fellow industry innovators. BLLA's Paris Conference, which will be held at the travel industry's premiere trade event, EquipHotel, will create an intimate networking environment for leaders in the hospitality industry, as well as opportunities to learn from the field's revolutionaries.

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TrustYou Launches Extensive Partner Program TrustYou Connect Offering Free Guest Feedback Solutions

TrustYou, the world's largest guest feedback platform, today announces the launch of TrustYou Connect allowing eCommerce providers like PMS, CRM, IBE, RMS, OTA, and GDS to integrate TrustYou's guest feedback platform. More than 20 partners worldwide such as FASTBOOKING, Cloudbeds and eRevMax have already integrated with TrustYou Connect to offer guest feedback solutions to thousands of hotels across the globe.

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Hawthorn Suites by Wyndham Serves Up Homemade @ HawthornSM Bringing Chef-Curated Eats to Travelers on the Road

Hawthorn Suites by Wyndham says 'NO MORE' to cold delivery, solo bar snacks and downright bad travel meals. Wyndham Hotel Group's extended stay brand today introduced Homemade @ HawthornSM, a new chef-driven in-room cooking program designed for guests to feel at home when hitting the road for long stretches. \"With a lot of unsatisfying and unexciting food options out there, it can be tough to stick to your routine on the road,\" said Larry Hambro, brand vice president, Hawthorn Suites by Wyndham. \"For travelers who are on the road for three weeks or three months, like many of our guests, a hotel stay isn't a vacation it's life. Homemade @ Hawthorn gives them the ingredients they need to feel settled, at home, and on track with delicious, easy-to-make meals that can be created right in their hotel suite.\" Award-Winning Chef PartnersHawthorn Suites by Wyndham tapped acclaimed culinary minds Chef Hari Nayak a New York-based chef, restaurateur, author and culinary consultant and Chef James Rigato former Top Chef competitor and owner of the award-winning The Root Restaurant & Bar and Mabel Gray in Michigan to create exclusive flavor-driven recipes designed for hotel living that anyone can make, even when away from home. Each of the chef-crafted seasonal recipes featured in the program's e-cookbook is available at www.hawthorn.com/homemade. Currently, the e-cookbook contains fall and winter dishes, and as the seasons change it will update with spring and summer plates. All meals such as sloppy joe tostadas, rigatoni with kale and pecorino, and salad with chickpeas, broccoli slaw and coconut were designed to be easily prepared in Hawthorn Suites' fully equipped in-suite kitchens. Dishing on America's Favorite Travel FoodsA recent survey[1] from Hawthorn Suites uncovered 66% of Americans, including 84% of millennials, agree being able to cook in a hotel room would make them feel more at home when traveling. \"We know this is something travelers are craving, and we're satiating the demand,\" Hambro continued. \"With the convenience of our in-suite kitchens and simple recipes bursting with distinct flavors, we've made home-cooking on the road easy and accessible. We're dedicated to long-term travelers and this is how we make sure they stay better when they stay with us.\" What do travelers hunger for most? The same survey found comforting and familiar foods topped the list with 38% of respondents longing for baked goods, followed by pasta (31%) and salad (27%) all of which can be found in the Homemade @ Hawthorn e-cookbook alongside health- conscious dishes for the 54% of Americans who believe a healthy meal is harder to find when traveling than a room with a view. When on the Road, Sweets Take the CakeThe Hawthorn Suites survey also found:

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AccorHotels and LinkedIn create Business Check powered by LinkedIn

In a major partnership, AccorHotels, a world-leading travel and lifestyle group, has joined forces with LinkedIn, the world's largest professional network on the Internet, to enrich its mobile app with an unprecedented new service for travelers.

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Hilton Celebrates All Meeting, Event and Travel Professionals as WowMakers

Think back to events you've attended, from big conventions to weddings to company off-sites and sales incentive trips. While you were blissfully enjoying the occasion, dedicated professionals were carefully planning, making decisions and thwarting crises behind the scenes. These meeting, event and travel professionals lead fast-paced, pressure-filled jobs managing logistics, instilling creativity and fostering attendee engagement. But these industry heroes - 100,000-plus in the U.S. alone - don't always get the credit they deserve.

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Autograph Collection Hotels Launches Unprecedented Cultural Program Focusing on Independent Film

Autograph Collection, Marriott International's distinctive portfolio of one-of-a-kind hotels, is launching theIndependent Film Initiative. Launching in January 2017, this dynamic, experiential cultural program will celebrate independent film an art form that shares Autograph Collection Hotels' goals of championing individuality and diversity. The initiative will be curated by respected names working at the forefront of independent cinema including Franklin Leonard, Founder & CEO of The Black List, and digital entertainment distributor, FilmBuff.

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Guestline create new art deco style website for The Earl of Doncaster Hotel

Guestline are delighted to launch a new website for The Earl of Doncaster Hotel, which has an enhanced navigation experience and a bold, new design that reflects the brand personality of the hotel.

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Jw Marriott Hotel Hong Kong Announces Asia Edition Of conversations With Christie's Event Series

JW Marriott Hotels & Resorts and Christie's are delighted to announce a special preview exhibition of fine and rare timepieces on Friday, 18 November at the JW Marriott Hotel Hong Kong, as part of Conversations with Christie's a global event series from the two luxury brand partners.

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Online Travel Reimagined' at Web In Travel

Web In Travel (WIT) gathered speakers and participants from its first edition, to discuss, 12 years later, what changes they had seen and how they imagine the future business of online travel. The WIT pioneers spoke alongside new and emerging players from across Asia, to discuss how they are innovating and disrupting the business of travel in their geographies. WIT 2016 attracted 100 speakers, featuring senior executives from global companies such as AccorHotels Asia Pacific, Expedia, Kayak, Booking.com, Google and TripAdvisor, alongside Asian companies including as Ctrip, MakeMyTrip, Alitrip, Rakuten and Agoda. \"As the online travel industry matures and technology evolves, changes are happening rapidly and we need to adapt,\" said Yeoh Siew Hoon, founder of WIT. \"With WIT this year, we wanted to bring together people who have participated in WIT for years with mavericks who have fresh ideas and energy, to inspire everyone attending to raise this industry to its next level.\"Building on previous editions of WIT, the conference kicked off with a Bootcamp for travel start-ups. From a record number of entries, the most diverse in terms of geography and business models that WIT has received, seven entrepreneurs competed for the chance to present their ideas at WIT, and three emerged at the conference Cape, Backstreet Academy and Sports Where I Am. Of the three, Cape won the Start-Up Pitch Competition for their flight-booking platform that focuses specifically on selling standby tickets, generating incremental revenue from last-minute seats sold. Cape won a place in the Travelport Labs Accelerator programme, which comes with seed funding of US$30,000 and US$120,000 worth of cloud credits under the IBM Global Entrepreneurship programme.\"The travel startup ecosystem is maturing in Asia,\" said Jason Nash, global vice president of marketing and product incubation, Travelport. \"Their thinking is fresh and their ideas very innovative. Cape was outstanding in their presentation and bringing their ideas to fruition. We look forward to mentoring them and seeing their business come to life.\" The conference also awarded best in class in online travel with its annual WITovation Awards, powered by Sojern, which honours visionaries for their excellence in digital marketing and customer experience in travel.

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Days Inn Launches New Marketing Campaign

Days Inns - Canada today announced the launch of an integrated media campaign to support its fall promotion designed to drive incremental value to its hotels and generate awareness for its Wyndham Rewards loyalty program.

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Clock Software introduces Clock Kiosk as part of its cloud hotel system

There are no second chances with first impressions so it's important to get it right the first time. Check-in is one of the first things guests experience at the hotel and with their digitally dominated lifestyles, they are most likely to prefer a prompt and self-directed process.

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How Hotel Marketers Can Win The Battle Against Online Travel Agencies | forbes.com

When Marriott finally sealed their long-awaited $13B merger with Starwood Hotels & Resorts, most headlines framed it as the dawn of the world's largest hotel operator. Those in the marketing industry, like myself, saw it from a slightly different perspective: the next strike in the ongoing war between hotels and online travel agencies (OTAs). By going through with the merger, the combined Marriott-Starwood group now owns 30 brands altogether, meaning guests can choose between thousands and thousands of hotels all across the world. And tellingly, just hours after the deal was announced, guests could also merge their Marriott and Starwood member rewards into one joint account. Compare this to the months it took American Airlines and US Airways to sync their loyalty programs upon merging. Why so fast?

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Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?

Robert Meza, ZUMATA's Head of Cognitive Solutions and Strategic Partnerships, participated in a panel titled \"Resurgence of The Traditional Travel Agent: Is AI The New Threat Or Opportunity?\" at the WIT (Web In Travel) 2016 Conference held at the Marina Bay Sands, Singapore on October 18, 2016.

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Benbria Study Finds Reliability and Speed Are Key to Guest Messaging Within Luxury Hotel Segment

Benbria Corporation, the maker of the Loop mobile guest engagement solution for the hospitality industry, has released a summary paper on a major study conducted over the past few months with Cornell University's Institute for Healthy Futures and the International Luxury Hotel Association (ILHA). Focused on the impact of mobile messaging and technology on service quality within the luxury segment, the highlights of this study were shared exclusively last month at the ILHA Pinnacle Summit in Washington, DC.

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Mobile Technology and Impact on Service Quality in the Hospitality Industry.

Throughout 2016, Benbria, the International Luxury Hotel Association, and Cornell University's Institute for Healthy Futures partnered to explore a trend that is becoming increasingly relevant in our always-connected world: the relationship between mobile technology, particularly with regards to messaging, and service quality at hotels.

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Oaks Hotels & Resorts observes a rise in the long stay traveller

The demand for long-stay, serviced apartment accommodation in Australia is continuing to swell, according to leading accommodation provider Oaks Hotels & Resorts, who has observed a rise in extended stays (28+ days) across its portfolio, increasing by 23.77 per cent in the 2015-16 financial year compared to the previous year.Particularly popular with the corporate traveller segment and those travelling regularly for business on corporate negotiated accounts, extended training periods and corporate relocations, the appeal is undoubtedly the combination of self-contained accommodation in key CBD locations, such as Sydney (up 41.48 per cent in the 15-16 financial year), Brisbane (up 34.95 per cent) and Melbourne (up 25.75 per cent) paired with onsite leisure and business facilities, underpinned by competitive rates.But more surprisingly is the leisure market who has also shown strong traction, with more travellers opting to stay for longer in convenient apartment-style accommodation in key resort locations, such as the Hunter Valley, Port Stephens, Cooloongatta, Caloundra, Glenelg, Darwin and Broome with the group's regional leisure portfolio also showing increases on previous years.Chief Operations Officer of Oaks Hotels & Resorts, Mr Mike Anderson, said the hotelier had noticed long-stay occupancy growth in a number of leisure destinations across the country, spurred largely by various travel markets seeking a sea change over winter.\"What we have seen over the past three months, in particular, has been an increase in the retiree market, who are choosing to rent out their homes for extended periods of time and relocate to a warmer climate during the cooler months.\"Our properties in destinations like the Sunshine Coast, Port Stephens and Redcliffe are benefiting from the 'grey nomad' long stay movement, where travellers can enjoy the advantages of staying in an idyllically located resort complete with self-contained facilities and premier leisure amenities for less than the regular nightly room rate if they opt to stay for longer.\"This is particularly appealing for those who may not be as comfortable to use online travel marketplaces to book their holiday, such as Stayz and AirBnb, as they can be confident the are booking a quality product through a trusted hotel brand,\" he said.The long-stay trend has also proven popular with fly-in-fly-out (FIFO) workers and their families, as they take advantage of the opportunity to travel to new destinations across Australia and take up a comfortable short term base in mining regions such as Mackay, Gladstone, Moranbah, Middlemount and Broome.Family road trippers who have packed up the kids for an extended travel experience are also enjoying the benefits of a longer stay. With no set travel timeline, and the luxury to pick and choose their destination of choice, a longer stay enables them to settle in and have their holiday in a home-away-from-home environment where they can cook, catch up on laundry and enjoy some extra space, too.Oaks Hotels & Resorts' long-term rentals are valid for bookings of 28+ nights and start from $119* per night.For more information on Oaks Hotels & Resorts please visit www.oakshotels.com

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Expedia Begins Revealing Its Big Ambitions in Hotel Services | skift.com

Expedia Inc. is in the process of introducing globally a new way for hoteliers to promote ancillary services such as discounted spa treatments, loyalty points or free parking on brands from Expedia.com to Hotels.com but the new product is mostly interesting because it is emblematic, although a small element, of the online travel agency's huge ambitions in providing new business services to the hotel industry. And getting a greater foothold in the hotel industry as a service provider is a way for Expedia to increase its influence, gain a wider audience and offset the hundreds of millions of dollars the company invests annually ($830 million in 2015) in its wide-ranging technology platforms.

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Karl Lagerfeld to open hotel chain | theguardian.com

Karl Lagerfeld announced on Monday that he plans to launch his own branded hotel chain, with the first to open in the Chinese gambling hub of Macau in 2018. Karl Lagerfeld announces plans for Macau hotel Read more His first hotel is being built with a local partner in the luxury Lisboa Palace Complex in Macau but the Lagerfeld group is in the process of studying other opportunities to open other properties around the world, it said in a statement.

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Milestone's Galexi is the First CMS in Hospitality to Launch Google's AMP Website

Milestone announced today that its Galexi CMS is the first in the hospitality market to launch an AMP site compatible with Google's AMP guidelines. The website for Millwood Inn (http://www.millwoodinn.com/) in the AMP format, provides an exceptional user experience with lightning fast download speeds. It is expected that AMP pages will be Google's preferred method of delivering content (https://www.ampproject.org/) to mobile users because they are designed to provide a significantly faster download experience compared to non-AMP mobile sites.

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AC Hotels by Marriott Debuts Inspiring Campaign at Grand Opening of AC Hotel Atlanta Buckhead

Bethesda, Md. -- AC Hotels by Marriott, the modern, design-driven, lifestyle brand from Marriott International, Inc., gives a sneak peek at its highly anticipated global media campaign in collaboration with Nigel Barker, celebrated fashion photographer, New York Times best-selling author, TV personality and newly appointed AC Hotels global ambassador.

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Bruno Mars Announces Long-Term Relationship With MGM Resorts International

Four-time GRAMMY Award-winning superstar entertainer Bruno Mars will help kick off the opening seasons for MGM Resorts International's two new entertainment venues on each side of the country, Park Theater at Monte Carlo in Las Vegas and The Theater at MGM National Harbor in Maryland.

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Hollywood stars heading backstage in the hotel sector

Actors Robert Redford, Catherine Zeta-Jones and Leonardo DiCaprio have more in common than their Oscars: all have also taken an active role in the hotel industry. Robert De Niro is another Academy Award winner who is slowly but surely carving out a name in the hospitality world. Already the owner of The Greenwich in New York, scene of his 1976 successTaxi Driver, and the Nobu hotel in Manila, Philippines, De Niro has just been granted planning permission for an upmarket 83- bedroom project in London's Covent Garden. Described as a joint operator along with Capital & Counties, De Niro brought star power to the project which in turn sparked media interest not to mention creating a unique draw for De Niro fans.

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Hilton Launches Major Expansion of Industry's Largest Soap Recycling Program to Help Communities in Need

Hilton (NYSE: HLT) today announced that all 750 properties across its All Suites brands will recycle discarded soap and amenity bottles and donate them to reduce hygiene-related illnesses for communities in need. Marking the first time in the industry this is required as a brand standard, it is a major expansion of what is already the industry's largest soap recycling program that will now include 1,370 hotels participating across Hilton's portfolio.

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[Infographic] Marriott Rewards Illustrates Trends With First Global Travel Tracker

Many people go on vacation to decompress, de-stress and take a mental break from the rigors of work. According to international respondents of the Global Travel Tracker released today by Marriott Rewards, while a vast majority of people choose a nap over getting the heartrate pumping with a long run (67 percent vs. 33 percent), it's not as cut and dry in how to return to work more relaxed. Coinciding with Marriott's Global Travel Day on Friday, October 14, and in celebration of the recent, historic acquisition of Starwood by Marriott International, the global travel tracker is a new survey that illustrates trends among travelers worldwide.

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[Infographic] Driving Visitors To Your Business: The Power Of Social Media In Tourism

In the past, tourist organisations depended heavily on travel trade and more traditional channels such as print and television advertising campaigns. Whilst a traditional campaign may still have its place, failure to engage in a serious social media marketing strategy will impact negatively on your market share.

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Hilton Among Founding Members of White House First Job Compact

Hilton today joined other leading American companies as a founding member of the White House's First Job Compact. The initiative represents President Obama's call-to-action for communities and businesses to help connect out-of-school, out-of-work Opportunity Youth ages 16 to 24 to their first jobs.

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[Infographic] How Long is too Long for a Hotel to Respond to Guest Requests?

Guests have a right to complain if hotel staff does not respond to their text requests in about 12 minutes, to emails in 26 minutes, and via social media in 27 minutes or less, according to research compiled by hotel service innovator ALICE, info.aliceapp.com.

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12 Luxury Hotel Brands: A Social Media Presence Overview

On the hunt for the #socialmediaallstars2016 within the luxury hotel industry, L.I.K.E. Hospitality Consulting conducted an independent study to determine the potential that different luxury hotel chains achieve in terms of their social media presence. Over the past four months, L.I.K.E. has investigated and analyzed several luxury hotel chains, such as the Ritz-Carlton, Kempinski, Four Seasons and Waldorf Astoria in terms of their social media presence. Throughout this study, the focus was kept on the individual hotel properties' digital presence, the amount of followers and further investigations, all of which are currently happening on the most relevant social media platforms, namely: Facebook, Twitter, Instagram, Google+, LinkedIn, Flickr, Pinterest and YouTube. Other platforms, which you may have expected to see here, were excluded for obvious reasons

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ADB Releases Independent iTV Research Findings as2016 In-Room Entertainment Preferences Study'

Best-in-Class Research reveals which Interactive Television features are important to guests and hoteliers Searchable Interactive Program Guides (IPG), Over the Top Services (Netflix, Amazon Prime Video, Hulu etc.), Screencasting, Group Messaging, and the ability to Pause Live TV top the list of IRE services important to hoteliers and guests Geneva, Switzerland and Broomfield, Colo. -- ADB today announced a new White Paper that reveals critical research about what hoteliers and guests deem important in a hotel's in-room entertainment offerings, specifically relating to the guestroom TV experience. Titled the \"2016 In-Room Entertainment Preference Study\", this report reveals eye-opening conclusions, including the fact that hoteliers consider several IRE services to be more important than guests do. The three-tier research project, commissioned by ADB and conducted by The Consultancy at Pointer's Ridge, is now available by clicking here. The ADB team will be available to discuss the insights contained in the whitepaper at the Hotel Technology Next Generation (HTNG) Conference in Barcelona, Spain October 25-27. \"ADB is pleased to present these in-room entertainment metrics,'\" said Chris Dinallo, SVP Business TV for ADB. \"This is a ground-breaking piece of research that provides direct and actionable intelligence from the two most important constituencies in hotels about what is most important to them in the IRE arena. Specifically, we wanted to learn how closely the hotel TV experience should mirror what guests have at home; whether they prefer to view their own content in the hotel (Bring Your Own Content, BYOC); how guests prefer to watch BYOC (do they connect to the TV and how, or use their own device, BYOD); and what they expect to find in the guest room of tomorrow. We asked similar questions of hoteliers, and then compared the data. \"The findings from this study are very enlightening,\" he said. Two thousand demographically-balanced hotel stayers representing stays at luxury, upscale, midscale and economy tiers were surveyed for this project. The survey instrument was developed on a strong foundation of Hotel Industry Executive Interviews and Consumer Focus Groups, where participants were asked in-depth questions about how they use the hotel in-room TV today, and what they want or foresee in the future of hotel in-room entertainment solutions. Respondents were then asked to rate the appeal of current programming and services and propose new in-room entertainment features. Here are just some of the findings: Tier 1: The Hotelier Viewpoint One of the first observations is that hoteliers and guests value IRE services differently. Hotel executives tend to weigh most services more strongly than guests. Hoteliers all rated Interactive Program Guides (IPG), Searchable IPG, Over the Top Services (Netflix, Amazon Prime Videos, Hulu, etc.) and Screencasting (the ability to show OTT displays and other services from guests own devices via the TV screen) highly. Hoteliers also see Video on Demand and Pay-Per-View programming to be of high importance. Other strong hotelier opinions included: A robust PMS interface is a must-have for many of these services. Guests want a home-like TV experience in the room. Guests really want to stream their own content to the hotel room TV. Tier 2: The Qualitative Guest ViewpointA key observation among guests is that the in-room TV experience is important, but not important enough to drive the choice of hotel by itself. While guests also put a high value on IPG (searchable or otherwise), OTT and Screencasting, they do not see it as important as hoteliers. The same holds true for VOD and PPV. On the other side, guests say that hotel and local area information channels are important, while hoteliers see less value. It's important to note that guests, particularly Millennials, really do want to view their own content on hotel room televisions. Tier 3: The Quantitative Guest ViewpointGuests were very vocal about what they want from an IRE experience. The following are verbatim quotes in response to open-ended questions on the consumer survey: \"Most hotels don't have any good channels or any way to know what channel is what.\" \"More hotels should allow you to connect your own personal media device to the TV for viewing.\" \"[IRE systems]need to be updated to reflect the changing tastes in TV (500+ channels as well as digital media receivers like Roku and Chromecast).\" Researchers learned that age groups prioritize IRE service differently. When compared to older age groups, 73% of Millennials consider TV \"Very Important\" vs. 54% of older guests. They also discovered that Millennials assign a higher priority to almost all services compared to the other groups, with Boomers showing a pretty steep drop in preference compared to younger travellers. This insight shows that a hotel built to service the Millennial traveller needs a robust and feature-rich IRE offering. Finally, \"Guest Messaging\" revealed itself as an emerging technology. The survey explored guest perceptions about (1) feedback on service requests and (2) the ability for a meeting planner to send targeted messages to their group members only. Survey respondents overwhelmingly said they want to be contacted. The preferred contact medium, especially for Millennials, was the hotel room TV and text message. When it comes to mobile technology, guests carry an average of 1.71 smartphones and 1.49 laptops in the traveling party. Millennials, however, carry more devices than other age groups, an average of 2.48 smartphones and 2.22 laptops per travel party, pulling up the averages. They carry more tablets, too. When asked \"Which, if any, of these devices do you connect to/watch over your hotel room TV?\" the surprising finding was that 57.4% of guests are attempting to connect their own devices to the in-room TV (via a cable or streaming device). Most guests, across all age groups, have accounts with Netflix, YouTube, Amazon Prime, and Hulu. Currently, 62.1% of Millennials, 52.2% of Gen X and 17.2% of Boomers are using their own devices to stream media while at the hotel. Guests would PREFER to watch streaming media via the hotel room TV (Millennials more so than older guests): 37% of Millennials would prefer to enter a passcode into the TV; 23.9 % of Millennials would prefer to use Chromecast, Roku or a similar device; 26.2% of Millennials would prefer to use an HDMI cable or the like; and 27.6% of Millennials would prefer to stream their media wirelessly to the TV. ADB used the findings from this study to reinvent its iTV platform called vuTyme. Built with these specific hotelier and guest requirements in mind, vuTyme is quick to install, simple to manage, easy to customize with branded features, and offers the lowest capital and operational expenditures of any competing solution. vuTyme also offers Searchable IPG, OTT services access like Screencasting from BYOD, direct-to-guest messaging through the TV and more. Hosted in the Cloud, vuTyme requires no hotel head-end equipment and minimal in-room devices. The only hardware on-site is a compact set-back box which is discretely mounted behind the TV. ADB will showcasing the vuTyme solution at the HTNG Conference. Alongside demonstrations of the platform, ADB will be able to share further insights from the \"2016 In-Room Entertainment Preferences Study.\" To download a copy of the full whitepaper, click here. For more information on vuTyme, visit www.vuTyme.com. To pre-schedule an appointment with ADB during the show, email info@adbglobal.com.

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Guest reviews increase five-fold at the Dolby Hotel

With over 77% of travellers checking reviews as part of their booking process, it's imperative for hotels to be actively encouraging guests to review their stay in order to drive their TripAdvisor ranking.

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Marriott Hotels Introduces World's First Hotel Innovation Incubator M Beta at Charlotte Marriott City Center

Marriott Hotels, the flagship brand of Marriott International, the world's largest lodging company today, celebrated the grand opening of its M Beta at Charlotte Marriott City Center, an innovation lab that functions as the world's first hotel in \"live beta.\" From keyless entry upon arrival to digital experiences in the fitness studio, every corner of the hotel allows for rapid prototyping, inviting guests to test and give feedback in real- time, ultimately shaping their future hotel experience.

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[Infographic] Snapchat 101: What Brands Need to Know

What does the rise of Snapchat mean for brands? How big is the audience for the social messaging app? Is it only for Millennials? How are companies using it to reach consumers? And, most importantly, should it be part of your marketing strategy? To find out, check out MDG Advertising's new infographic, Snapchat 101: What Brands Need to Know. It tackles these questions using data from recent research reports, as well as what we've learned from our own client engagements. The areas covered include:

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Hotel Company Cancels Huge Loyalty Points Giveaway Amid Fraud | time.com

Just a few hours after announcing a massive loyalty points giveaway, Wyndham Hotels and Resorts abruptly cancelled the promotion because of obvious and significant examples of fraud before the offer even went live. On Tuesday morning, Wyndham announced that it was launching a historic opportunity, promising that people would receive four Wyndham Rewards points for every Starwood Preferred Guest point donated to charity between 12 p.m. and midnight on Oct. 11. The promotion was Wyndham's way of attempting to boost charitable donations, while wooing loyalty members over from Starwood, which recently merged with Marriott to become an even more formidable competitor in the hotel business.

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Lodging Interactive Provides Hotels Online Real Time Sales Support Via Live Chat

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service to now include real-time sharing of hotel promotional materials during online chats with potential guests.

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The Complete Guide to Choosing the Right Website CMS Technology, a New eBook Just Launched by HeBS Digital

A hotel website needs to be so much more than a pretty face for the property; it needs technology powering it that is built to drive direct hotel bookings. A successful hotel website must incorporate the right balance of excellent design, state-of-the-art website CMS (Content Management System) technology, robust merchandising capabilities and engaging visual and textual content, while providing optimum user experience from top to bottom. Created by HeBS Digital, The Complete Guide to Choosing the Right Website CMS provides hoteliers with concrete ways to evaluate this crucial website technology, including what features and functionalities to look for that are essential in driving direct bookings and selling the overall hotel experience.

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How Airbnb Uses Data Science to Improve Their Product and Marketing | kissmetrics.com

As well-known as it is today, Airbnb had quaint beginnings. Unable to afford the rent for their San Francisco loft, founders Brian Chesky and Joe Gebbia turned their living room into a mini bed and breakfast, hosting three guests from a local sold-out trade show where lodging was scarce. The original design for AirBed and Breakfast provided temporary living quarters, breakfast and business networking opportunities for those who were unable to book a place to stay for local events due to demand.

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How to Raise the Bar on Your Hotel's Revenue Management Practices

The responsibility of optimizing a hotel's revenue performance sits squarely on the shoulders of its revenue managers. It's a high-pressure job involving tracking, forecasting, pricing, analyzing availability, and optimizing channel distribution, and the results of this effort can keep managers and owners awake at night if not properly executed. Thankfully for Meyer Jabara Hotels, our revenue managers are sleeping soundly with most of the multi-branded and independent properties in the portfolio achieving 100% market share in revenue per available room.

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Technology Influences Traveler Expectations, Especially Millennials | mediapost.com

Technology is influencing consumer travel, and there is an opportunity for travel brands to better meet these new expectations. That's according to Blitz, a Los Angeles-based creative agency, whose client list includes Aruba, Collette Travel, Icelandair, Hilton, Disney Parks and Resorts, Holland America, Princess Cruises and Seabourn Cruises.

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Phocuswright Launches Second Annual Phocuswright India

Travel industry research authority, Phocuswright, announces the launch of the second annual Phocuswright India, the Asia Pacific counterpart to its preeminent United States- and Europe-based conferences. The two- day event, held February 28 March 2, 2017, takes place once again at The Leela Ambience Gurgaon Hotel & Residences, Gurgaon, India, and features travel innovators, executive keynotes, panel discussions and debates, as well as exhibition and networking opportunities.Building on the success of last year's conference, which gathered 400 attendees, Phocuswright Indiabrings together travel leaders to network, learn and build strategic partnerships with the industry's most influential leaders, innovators and visionary thinkers. Registration opens today.\"We're happy to be back at the Leela Ambience for the second installment of Phocuswright India,\" says Lorraine Sileo, Phocuswright's senior vice president, research. \"We have more speakers, more innovators, more industry leaders and more content prepare for great education sessions and even greater networking opportunities. This year really is bigger and better than before.\"The theme of the 2017 Phocuswright India, Funnel Revolution, encapsulates the key driving forces defining the Asia travel market. The Funnel Revolution invites you to contemplate:

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Travel distribution industry underestimates the speed and scale of the consumer revolution, says new LSE study

Artificial Intelligence, virtual reality and the use of portable technology could change travel distribution as we know it over the next 10 years, according to a new independent study released today by the London School of Economics (LSE). At the same time, industry and consumer pressures will generate more complexity in both content and technology. As consumers begin to expect more personalised content throughout their travel journey, the technology managing the differentiation of airline fares and services will become more complex. Those players who do not innovate fast enough to adapt to these changes will miss out on growth opportunities, says the LSE. These are just some of the potential 'future pathways' identified in Travel distribution: the end of the world as we know it?, an LSE study commissioned by Amadeus. The report provides a credible and objective benchmark for the industry. It recommends six areas for industry-wide collaboration:

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Soothing Ruffled Guests: Hotels Meet Threat of Bad Reviews | nytimes.com

Pam and Larry Willis had recently purchased the Gables Wine Country Inn in California's Sonoma wine region four years ago when they received it: their first TripAdvisor threat. A guest pulled me aside and said he didn't get the level of concierge service he expected and was going to write a negative review online if he didn't get his money back, Mr. Willis said. It was pretty bold. Mr. Willis told the guest he was sorry but the complaint did not warrant a refund. Ultimately, the guest took no action. But the episode put the Willises on guard.

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Now Available: Q4 2016 Edition of HeBStrategy, HeBS Digital's Hospitality Digital Technology & Marketing Strategy Whitepaper

To help hoteliers better understand the most important hospitality technology and digital marketing news from Q3 and the biggest factors that should be shaping their strategy for the last quarter of the year, HeBS Digital created the Q4 Edition of HeBStrategy: Hospitality Digital Technology & Marketing Strategy Whitepaper.

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[Infographic] The Business Value of User Experience Design

Focusing on providing an excellent user experience can help improve your conversion rate and increase your revenue. To find out more about the costs and savings of offering an excellent UX design, check out the infographic.

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New AccorHotels brand for Millennials

Millennials or the so-called 'Generation Y' is a target group of young adults that is challenging the international hospitality. In collaboration with future guests, experts, students and a committee with 12 millennials the Accor management put together a new budget hotel concept: the JO&JOE brand.

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Onyx CenterSource Debuts, Unifying Three Brands Under One Name

DALLAS (Oct. 10, 2016) Onyx Payments, the global leader in hotel commission payments and recovery services, today announced it is relaunching under a new name, Onyx CenterSource, to unify its brands and better reflect its breadth of services to the hospitality and travel markets.

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Airbnb Rolls Out a New Homepage, Focused On Experiences | all-about-airbnb.com

In preparation for the Airbnb Open and the launch of City Hosts, Airbnb is gradually rolling out a new homepage design, with a simpler design and a strong focus on experiences as a key message. As for most of the changes rolled out by Airbnb, the new homepage has been released as an A/B tests and thus is not yet live for 100% of the traffic.

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Cuban tourism: when detente brings a new revolution | hospitality-on.com

It would be hard not to notice the leading role played by Cuba in the news following Barack Obama's historic announcement setting the stage for lifting the embargo on Cuba. On December 17, 2014, the American President turned the page on a tumultuous and painful history of more than fifty years, putting an end to this singular anachronism to finally bury the last remnants of the Cold War in the Americas. If there is one sector that is feeling the impact of this tectonic shift, it is certainly tourism and the hotel industry.

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Customer experience takes centre stage for North America's travel industry

If there was one thing to takeaway from Day 1 of EyeforTravel's recently rebranded flagship US show it was that customer experience is more important than product.

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METRO Accelerator: ten new start-ups develop the restaurant of the future

The METRO Accelerator powered by Techstars is kicking off its second round with ten new start-ups. The international teams from seven cities and five countries will participate in a three-month, intensive programme at the offices of the German Tech Entrepreneurship Center in Berlin where they will receive active coaching from around 100 mentors from the founders, investor and hospitality scene and up to 120,000 of start capital each. Above and beyond this, METRO will support the start-ups with its infrastructure, network and know-how throughout this period. With the second round, the METRO Accelerator powered by Techstars is developing into a platform for cooperation and networking among industry players. The maturity of the young companies played a significant role in the selection process of the start-ups for this year's Accelerator. Many teams have already successfully established products in the market.

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Welcome Fans by AccorHotels picks up speed!

The first two successful episodes of Welcome Fans enabled fans from all over the world to enjoy a thrilling experience close to their favorite artists at the AccorHotels Arena. Now, the Group is extending the program to other sports and events partnerships. AccorHotels is reaching out to all fans, whatever their interests, with this range of unique experiences and exclusive content, and strengthening the bond it has forged with spectators across the board.

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Travel Tech Start-Ups Can Apply to Marriott Hotels' First Accelerator Programme

Marriott Hotels in Europe is launching a unique accelerator programme to find and accelerate tech start-ups that enhance the travel and hospitality experience. The programme will give budding companies the chance to grow through expert guidance and the opportunity to pilot their product within the Marriott Hotels portfolio within Europe. Upon completion of a successful test period, Marriott Hotels could potentially offer an ongoing partnership with the start-up.

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A floating hotel with self-flying rooms just got a little closer to becoming a reality | businessinsider.com

When you travel, you usually don't want to spend a lot of time in your hotel room you want to explore. But a new futuristic hotel concept called Driftscape might make you want to stay indoors. The idea, which comes from Canada-based design firm HOK, is that each room would be a flying glass pod.

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The Best and Worst Hotels for Cashing in Rewards Points | wsj.com

Here's something different: A simple-to-use loyalty program with huge rewards. The top performer in a new comparison of hotel loyalty program payback is Wyndham Hotel Group, which revamped its Wyndham Rewards loyalty program 18 months ago to make it a lot more beneficial to travelers. Consulting firm IdeaWorks, which specializes in loyalty programs, compared earning and burning points at six different hotel chains and found average payback at Wyndham is nearly 14%. For every $100 you spend at Wyndham, Ramada, Days Inn, Wingate and other hotels, you can get back $13.60 worth of stays on points.

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TrustYou Expands The World's Largest Guest Feedback Platform with Fully Integrated Real-Time Messaging

TrustYou, the world's largest guest feedback platform, today announced the launch of TrustYou Messaging. This real-time guest messaging service is based on the technology provided by Checkmate, a company acquired by TrustYou earlier in 2016. The integration into the guest feedback platform enables hotels to operationalize and benefit from guest feedback at every point in the traveler's journey: while searching and booking before the stay, during the on-site experience, and after the stay while collecting post-stay feedback.

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Rocket Fuel Finds That Reaching Household Influencers Can Have Direct Impact On Driving Online Conversions

Rocket Fuel Inc. (NASDAQ: FUEL), a leading Programmatic Marketing Platform provider, today announced the launch of the Rocket Fuel Institute, a research group dedicated to delivering fresh, data-driven marketing insights to help brands, agencies, advertisers, and marketers deliver results that matter. For its first initiative, Rocket Fuel today released a report outlining the hidden impact of influencers within a household on the purchasing process. It found that showing ads to multiple users in the same household influencers and buyers increased likelihood of conversion by 211 percent.

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TEDxEcoleHoteliereLausanne will take place on the 18th of October 2016 at the Ecole hoteliere de Lausanne

We are a team of 18 international and dynamic students from EHL, joining voluntary forces to host an independently organized TED event at the Ecole hoteliere de Lausanne. Since 2012, we have played a key role in facilitating distinguished speakers to spread new ideas and captivating stories to an ever-growing audience. Our goal is to bring the TED experience to our University and to give back to our Lausanne community.

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HeBS Digital Asks Hoteliers: How Can Your Property Boost Direct Revenues 25%, Guaranteed?

With occupancies flat this year and even projected to decline in 2017 due to increased supply in most major markets and competition from non-traditional suppliers (Airbnb), and hotel operation costs increasing, HeBS Digital wants to help hoteliers see revenue increases year-over year in the only way possible: by lowering distribution costs. How much is 25% of more revenue? Hoteliers that use the 'Revenue Boost Calculator' to find out will also receive a complimentary Book Direct Action Strategy Plan.

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Hotstats: London and Regional UK Revenue Gap Doubles

A new study by hospitality intelligence firm, HotStats, identified that TrevPAR at hotels in London is now 35% above the regional UK, compared to 16% in 2000.

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HFTP Expands Informational Website Portfolio with New Finance-Based News Site: Finance Bytes

Leading global nonprofit hospitality association Hospitality Financial and Technology Professionals (HFTP) has launched a new finance-specific website: HFTP Finance Bytes. The new website is the fourth, and latest, addition to the association's informational website portfolio: HITEC Bytes (technology-specific website); HFTP Club Bytes (club-specific website); HFTP News (association-specific website); and now, HFTP Finance Bytes (finance-specific website).

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NAVIS Continues Growth, Expands Into Reno

Fueled by a fast-paced growth trajectory, NAVIS, the nation's leading reservation sales and marketing platform for the hospitality industry, today announced its expansion into Reno, Nevada with plans to hire 57 new Reservation Sales and Service Associates (RSSA). This launch marks the company's continued expansion in the southwest region to complement their HQ in Bend, Oregon, and East Coast Office in Orlando, Florida.

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The Registry Collection Program and Fairmont Heritage Place Renew Long-Standing Affiliation Agreement

The Registry Collection program, the world's largest luxury exchange program, announced that it has renewed its affiliation agreement with Fairmont Heritage Place (FHP), the private residence club division of Fairmont Hotels & Resorts, to continue their long-standing relationship. Seven Fairmont Heritage Place properties are included in The Registry Collection exchange network, making these world-class resorts available to the program's more than 43,000 members.

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Marriott International Rapidly Expands its Footprint across Africa

Marriott International (www.MarriottNewsCenter.com) continues its robust expansion across the African continent with news of brand-new signings of new properties in Cape Town, Nairobi, Cairo and Mauritius. This announcement comes hot on the heels of Marriott's recently completed acquisition of Starwood Hotels and Resorts, which has created the world's largest hospitality. The transaction has increased Marriott's distribution in Africa, thus affirming the company's number one position across the continent.\"The past couple of weeks have seen an incredible transformation for our company, and I am proud to say that we are continuing the momentum with our expansion and development plans across the African continent,\" said Alex Kyriakidis, President and Managing Director, Middle East and Africa, Marriott International. \"We officially opened the Kigali Marriott Hotel yesterday, under the patronage of His Excellency, The Honourable Prime Minister Murekezi, and today we announce six new deals across Africa, which when open, are expected to bring our total African property and room count to 205 and 37,000 respectively.\"These new signings comprise over 1100 rooms, and include AC by Marriott's brand entry into Africa. The Cape Town deals are in partnership with the Amdec Group, Marriott's long term partner and owners of the new Marriott Hotel and Marriott Executive Apartments Melrose Arch in Johannesburg, announced last year and currently under development. The Amdec Group has been instrumental in bringing in Marriott International's global brands into South Africa, as they were the first to announce Marriott Hotels, Marriott Executive Apartments and now AC by Marriott and Residence Inn by Marriott into the market. The AC Hotel Cape Town Waterfront will be located at the gateway to Cape Town's waterfront, while Harbour Arch will be the site of the 200-room Cape Town Marriott Hotel Foreshore and the 150-room Residence Inn by Marriott Cape Town Foreshore.The first deal to be signed since Marriott's completed acquisition, and further consolidating Marriott International's presence on Mauritius, the globally renowned Sheraton brand will make a landmark debut on the island with Sheraton Mauritius St Felix Resort and The Residences at Sheraton Mauritius St Felix Resort. Owned by Clear Ocean Hotel Resorts Limited, the resort will be a part of a mixed use development with a boutique retail mall and branded residences. Scheduled to open in early 2020, the resort will feature 152 well-appointed guestrooms and suites and 37 branded apartments and villas.The first Element Hotels property signed in Egypt will be the largest Element Hotel in the Middle East and Africa. Situated in Cairo's upscale Heliopolis district and scheduled to open in 2019, Element Cairo is developed by Abraj Misr Urban Development and owned by Middle East Real Estate for Development (MERED). A part of the iconic new smart and ecofriendly development, The Gate Project, the largest housing, administrative, commercial, project in Egypt and the Middle East, Element Cairo will feature 344 light-filled rooms and an atmosphere designed to fuel a life in balance and on the move.Four Points by Sheraton Nairobi, Hurlingham, is the brand's second hotel in the city, strategically located in the upmarket suburb close to the city center and within easy access from the surrounding business areas of Westlands, Kilimani and Nairobi Central. Owned by Kamcan Properties Ltd, the 96 room hotel is a conversion from an existing hotel, will be operated under a franchise arrangement, and is expected to open in 2017.\"These news deals are testament to our combined development efforts going forward, as there are significant growth synergies between the brands and our newly combined company, with a focus on expending brands across the region, and looking for opportunities in new markets,\" concluded Mr. Kyriakidis.Continuing to capitalize on opportunities within the region, Marriott International has set a clear objective to be represented in all major gateway cities, commercial centers and established resort destinations while catering to a wide variety of market segments. Each of Marriott International's brands, including those in the pipeline, target a specific segment and support the increased inflow of visitors within that segment.

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The Steigenberger Hotel Group is now Deutsche Hospitality

Steigenberger Hotels AG is a traditional company set for international growth. The company intends to tap into new markets. To do this, it is changing its brand architecture and consolidating its three hotel brands into one umbrella brand: Deutsche Hospitality. Puneet Chhatwal, CEO of Steigenberger Hotels AG, says: \"These two words combine our German roots and our international vision. The new umbrella brand is a vital lever that will unleash dynamism, help us to expand internationally, and drive innovation.\"

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HSMAI Washington DC Chapter and Society of Government Meeting Professionals National Capital Chapter to Host Golf Tournament

The Hospitality Sales and Marketing Association International's Washington, D.C., chapter and the Society of Government Meeting Professionals National Capital Chapter will host a networking golf tournament and dinner Oct. 18 in northern Virginia.

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[Infographic] American's On The Move - 35% of Extended Stay Travel Due to Relocation

Extended stay travel is in high demand now more than ever before and for good reason. HotelPlanner.com, the leading online provider for group travel and extended stay bookings, released the results of a new survey highlighting the latest industry trends within the U.S. extended stay hotel marketplace.

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Kube Systems Mobile Charging Solutions Responding to Business Travelers' Demands

A new study released last month from the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA), shows that business travelers in the U.S. and Canada want technology amenities that \"most hotels do not currently offer.\" Hotel Technology Study: How Do North America-Based Business Travelers Use and Feel about Hotel Technology? revealed that 35 percent of business travelers want more regular outlets and USB outlets, and 32 percent want in-room chargers for smartphones and/or laptops. The Kube Clock for guestrooms and the Kube 5 Portable for public spaces from Kube Systems is meeting these business traveler demands, while the soon-to-be-released Kube Essentials will make mobile device and laptop charging available in 2017.

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Cruise tourists book more often with travel agencies and spend more money

In recent years cruises have become a boom segment of the travel industry. In 2015, around 22 million cruises were undertaken worldwide, so that compared to the previous year the cruise market grew by around three per cent. These are findings of a special survey by the World Travel Monitor, carried out by IPK International and commissioned by ITB Berlin.

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Cautious Optimism for Investors in Sub-Saharan Africa Hotel Sector

Investor sentiment for hotels in Sub-Saharan Africa remains positive despite economic headwinds in key markets, according to the latest JLL research into the sector. The long-term outlook continues to be strong and is driven by positive economic, demographic and tourism trends, with all indicators pointing to continued hotel demand growth as the region's economy and hotel sector continue to mature.Speaking at the Africa Hotel Investment Forum in Kigali, Rwanda, Xander Nijnens, Senior Vice-President, Hotels and Hospitality Group, JLL Sub-Saharan Africa (www.JLL.com), said: \"Our medium-term outlook for the hotel sector is positive and JLL forecasts demand growth of 3% to 5% per annum during the coming three years. From an investment perspective, we forecast USD1.7 billion to be invested in hotels in Sub-Saharan Africa in 2017 and a further USD1.9 billion in 2018. The new supply pipeline continues to grow with greater efficiency in realising new developments as the sector matures\".Nijnens added, \"The hotel sector is not, however, without its challenges and we are seeing an increasing divergence of the performance and outlook for key markets. The region offers a broad range of challenges and opportunities, as well as risk and reward. From the perspective of global capital searching for investment opportunities, the region can be a challenging one to navigate. Investors and lenders alike are recognising this and, while regional players continue to leverage their first mover advantage to entrench their presence in the sector, global capital will increasingly flow into the region as markets mature and transparency increases.\"Hotel developers and operators are increasingly understanding how to tap into this demand and are offering a broader hospitality offering best suited for each market and client base. This demand growth, paired with more effective matching of supply to demand, sets a good foundation for investment. Nijnens noted that, \"Long-term investment fundamentals for the region remain positive despite the short-term challenges that have impacted the hotel sector in Sub-Saharan Africa in the past two years. Macro-economic development and government policy towards tourism, investment and economic growth remain critical in a corporate demand-led sector.\"The main barrier to entry in Sub-Saharan Africa, according to the research, is finding projects that meet the minimum return threshold. The capital is available, but investors are seeking the right leveraging to achieve their equity returns. Lack of foreign currency ranked higher this year as investors struggle to deal with various currency factors. Improvements in political, economic and currency stability will see a reduction in the risk premium placed on hotel investment in the region, which will in turn increase capital flows. Development costs should reduce in the medium-term as development professionals, owners and lenders gain experience in the region. As the pipeline of new projects is more effectively implemented, liquidity will increase and exit options will improve.Lenders in the region are more cautious towards the hotel sector than their clients, particularly with regard to underwriting operational cash flows in what is seen as an emerging sector. Nijnens concludes, \"For the foreseeable future, we can expect commercial bank lending to be determined on the basis of recourse to the sponsor, while the development banks will play a critical role in pioneering new frontiers. As institutional investment increases, lending is expected to become more readily available at improved terms, which will in turn provide better leverage returns on equity.\"Investors who carefully consider the supply and demand variables of the markets in which they develop and transact are well placed to generate high risk adjusted returns. Those who are able to establish platforms with scale should be increasingly well placed to attract external capital or become an acquisition prospect for larger global players.The diverse set of fundamentals in each market is becoming integral to the way in which investors and lenders approach the sector, with a region-wide approach becoming increasingly challenging. The research promotes the view that investors should embrace the diversity that these markets bring, but most importantly understand the variety and nuances of these markets.

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Starwood Capital Announces Principal

Starwood Capital Group, a leading global private investment firm, announced today that it will launch PRINCIPAL, a new urban lifestyle hotel group, on 1st November 2016, following a capital investment in the portfolio of approximately 150 million.

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Hotel innovator Barry Sternlicht returns to take on Airbnb | ft.com

More than a decade after leaving the hotel business, Barry Sternlicht is making a comeback. And, in doing so, the man regarded as one of the industry's visionaries believes he has a blueprint for today's hoteliers as they are squeezed by digital upstarts such as Airbnb and Expedia. Mr Sternlicht founded Starwood Hotels and Resorts in 1995, and built it into one of the world's largest hotel groups. He introduced innovations that were quickly imitated by rivals: Starwood's Preferred Guest loyalty programme; Westin's Heavenly Bed that made plush mattresses a unique selling point; and the W Hotels chain, which brought hip, boutique accommodation to the masses.

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Why Hotels Need A 24-Hour Refund Rule | huffingtonpost.com

Marcie Derosas's hotel problem was solved within minutes of contacting me. She'd booked a nonrefundable room online without paying close attention to the fine print. An hour later, she returned to cancel the reservation, but was told she couldn't. I'm hoping you can help me, she wrote. No problem, I wrote back. Minutes later, Derosa told me not to bother. Fortunately, the hotel decided not to charge me, she says. Maybe that's because the hotel knew that was the right thing to do. The domestic airline industry already has a federally mandated 24-hour rule for cancellations. Should hotels offer the same courtesy?

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Five ways chatbots could change the hotel industry

With the widespread adoption of in-house apps, instant messaging and even robots, hotels are on the cusp of a chatbot revolution.Chatbots are already working hard in the hospitality industry, from taking fast food orders to helping travelers plan their trips. While conversational AI is very much in its infancy in the hotel sector, it certainly has plenty of potential, says Nigel Symonds, Hospitality Consultant at Avenue9. So how could chatbots change the hotel industry?

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HeBS Digital's smartCMS Website Technology Wins World Travel Award and Voted North America's Leading Travel Merchandising Solution Provider 2016

The people have spoken, and HeBS Digital is honored to announce that their innovative smartCMS website technology has received the World Travel Award for North America's Leading Travel Merchandising Solution Provider 2016. This recognition designates HeBS Digital as creators of one of the most innovative website technology platforms in the world, and a leader in hospitality digital marketing technology.

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Rotana dominates World Travel Awards 2016 with 15 wins

Dubai, UAE -- Affirming its position as one of the leading hotel management companies in the Middle East, Africa, South Asia and Eastern Europe, Rotana scooped a total of 15 awards at the Middle East Gala Ceremony of the World Travel Awards (WTA) 2016, including being named the \"Middle East's Leading Hotel Brand\" for a record-extending 10th straight year.

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Park Inn by Radisson Launches Global INNovation Room' Program

Nine of the leading hotel management schools gathered in Manchester, England, last weekend for the launch of an international campaign from Park Inn by Radisson that aims to drive innovation around the company's guest experience whilst supporting the Youth Career Initiative (YCI) for young people at risk of unemployment.

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Indulge in the Local Culture at SpringHill Suites' New Art of Local Series

SpringHill Suites by Marriott is excited to announce the launch of the brand-wide \"Art of Local\" series. The all- suite hotel brand is bringing the local community and their artistic expressions into hotels across North America to inspire guests to explore each destination through art. Style and design are basic foundations of SpringHill Suites, and to continue building on those foundations, the Art of Local programming is focused bringing the city's finest artisans into the hotel lobbies to showcase their talents, allowing guests to immerse in local culture. Today's event at the SpringHill Suites Chicago Downtown/River North is the official kick-off of this new program.

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Hotel RL Honors National Coffee Day

Every day is Coffee Day at Hotel RL, where even the lobby is designed to evoke a coffee shop. The signature brand of RLHC (Red Lion Hotels Corporation), (NYSE:RLH) reflects its Pacific Northwest roots by serving up the Seattle-based coffee brand Victrola Coffee Roasters at all of its properties. Hotel RL has removed coffee makers from each guest room to ensure guests receive the coffee experience they expect from a hotel. To celebrate National Coffee Day, Hotel RL locations nationwide are offering free Victrola Coffee with a coupon from http://www.redlion.com/nationalcoffeeday.

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Exa Ushers in the Next Generation of Guest Engagement Using Voice Automation

New York City headquartered Exa today announced the official launch of its intelligent voice automation solution for the hospitality industry that drives new revenues and takes guest engagement to a whole new level.

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Fontainebleau Miami Beach Raises Awareness For Breast Cancer Research With Eighth Annual Bleau Goes Pink Campaign

In honor of National Breast Cancer Awareness Month,Fontainebleau Miami Beach has joined forces with Sylvester Comprehensive Cancer Center at the University of Miami Miller School of Medicine, South Florida's leader in breast cancer diagnosis, treatment and care, to host the eighth annual Bleau Goes Pink campaign. To raise both awareness and funds for the cause, the iconic Miami Beach property is offering a variety of month-long dining and spa promotions. The proceeds will benefit breast cancer research at Sylvester. The resort is also debuting an all-encompassing room package with 10 percent of the total package price being donated to the cancer center.

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Home2 Suites by Hilton Releases Fresh New Way Video on National Good Neighbor Day

Did you know that only 43 percent of Americans know most or all of their neighbors?* Home2 Suites by Hilton, Hilton's (NYSE: HLT) mid-tier, all-suite hotel brand, is celebrating National Good Neighbor Day on Sept. 28 by extending warm hospitality and showcasing that getting to know a stranger can be filled with the pleasantly unexpected. To commemorate this observance, the brand is releasing its latest \"Fresh New Way\" video and spreading surprise good fortune to those in Atlanta, Philadelphia and Dallas.

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Hospitality Veterans Introduce New Boutique Hotel Brand At 2016 Lodging Conference, Phoenix

Orlando, Florida-based Artistry Hotels Partners, LLC announces the launch of Artistry Hotels, a new, full- service, independent boutique hotel brand in the \"new luxury\" segment that will deliver distinctively artful and imaginative experiences reflective of each property's location. The announcement was made today at The Lodging Conference in Phoenix, Arizona, by the brand's senior leadership team - hospitality veterans W.A. \"Chip\" Headley, III, CEO; and Bryan Guillot, COO.

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Club Carlson Partners Philippine Airlines' Mabuhay Miles

Club CarlsonSM, the global rewards program from Carlson Rezidor Hotel Group today announced the global partnership with Mabuhay Miles, Philippine Airlines' frequent flyer program. From October 1, 2016, Mabuhay Miles and Club Carlson members can earn Mabuhay Miles for stays at over 1,400 hotels within the Carlson Rezidor Hotel Group's portfolio globally.

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Geoffrey Rush Is The Latest Celebrity Fan To Join Mandarin Oriental Hotel Group's Global Campaign

Geoffrey Rush, the award-winning Australian actor, has been welcomed as the newest celebrity fan to join Mandarin Oriental's USD multi-million global advertising campaign \"He's a Fan/She's a Fan\". The campaign elegantly connects Mandarin Oriental's well-recognized symbol - the fan - with international celebrities who regularly stay at the Group's hotels. In appreciation of their support, the Group makes a donation to each celebrity's individual choice of charity. Geoffrey Rush is the Group's thirtieth fan to join the campaign, and has chosen UNICEF to benefit,

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The desk is back: Marriott is redesigning hotel rooms | washingtonpost.com

The desk is back. Marriott is redesigning its hotel rooms, and desks with chairs are once again a standard feature. Desks had started to disappear from hotel rooms partly due to a perception that they were unnecessary in the era of laptops and cellphones, and that younger travelers weren't using them. Rooms without desks also seemed to fit into a larger trend in the hotel industry toward minimalist decor.

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West Elm Expands Into Travel And Hospitality With West Elm Hotels

Today West Elm announced the expansion of its signature new modern aesthetic into the travel and hospitality industry with the launch of West Elm HOTELS (www.westelmhotels.com), a partnership with hospitality management and development company DDK. The first properties are expected to be located in Detroit, Michigan; Minneapolis, Minnesota; Savannah, Georgia; Charlotte, North Carolina; Indianapolis, Indiana, and are planned to begin opening in late 2018. Additional locations will be announced in the future.

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HRI Properties and Hyatt Announce Plans for New Hotel to Join The Unbound Collection by Hyatt

HRI Properties and Hyatt Hotels Corporation (NYSE:H) today announced plans to convert the current James Robertson building in Nashville, Tennessee into a luxury hotel joining The Unbound Collection by Hyatt portfolio. HRI Properties plans to spend approximately $50 million to update the building into a 191-room hotel, and upon opening in late 2017, HRI Lodging will manage the hotel. Locally based ESA (Earl Swensson Associates) is the architect for the project, Bell Associates is serving as the General Contractor, and Stonehill Taylor out of New York will be providing the interior design services. As with all properties in The Unbound Collection by Hyatt portfolio, this new hotel will provide rich social currency through story-worthy, shareable experiences that guests will take with them long after their stay.

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Guestline launch digital marketing solutions for the hospitality industry

Guestline are pleased to extend their suite of technology solutions with a range of digital marketing services for the hospitality sector. With the growth and popularity of digital platforms playing a significant role in a property's marketing success, it is proving essential for hoteliers to outsource their digital needs to a trusted partner.

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Hotel Live Chat Best Practices and Etiquette for a Better Hotel Guest Experience

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, puts out its top 5 tips for hotel Live Chat Best Practices.

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Associated Luxury Hotels International Celebrates The Recent Opening of Pasa Hotel & Spa; Presents The Hotels ALHI Member Plaque

In celebration of the recent opening of the brand new Pasa Hotel & Spa in Huntington Beach, California, Associated Luxury Hotels International (ALHI) presented the hotel with its ALHI Member Plaque. ALHI Executive Vice President Chris Riccardi (right) is seen here presenting the plaque to Scott Blakeslee, General Manager of the new Pasa Hotel & Spa.

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Hotels Need to Invest in Cellular Infrastructure Today; They Need RoamBOOST

The 2016 Lodging Technology Study predicts that technology spending will hit a record-high this year, with 54 percent of hotels planning to invest more in technology today than the previous year. Findings reveal that mobility is key driver. One of the top three priorities for hoteliers is adding bandwidth. Results show that 98 percent of hotels already have / plan to upgrade / plan to add bandwidth in public areas, and 89 percent have the same goals for guestrooms. Also worth noting, 66 percent of hotels have / plan to upgrade / plan to add a cellular infrastructure this year. RoamBOOST, a company providing cellular coverage to the hospitality industry, says these spending predications are right on target. The Distributed Antenna System (DAS) company has seen a significant increase in sales in 2016, and sales projections throughout 2017 show no signs of slowing.

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Hotel groups take multi-branding to the next level

With dozens of hotel chains vying for a slice of the highly competitive U.S. market, a growing number of brands owned by the same parent company have decided that they are stronger together than on their own.

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The Hawaii Tourism Authority and Expedia Media Solutions Use Custom-Built Facial Recognition Software to Create Personalized Travel Marketing Campaign

Expedia Media Solutions, the advertising sales division of Expedia, Inc., and The Hawai'i Tourism Authority (The HTA), tourism agency for the State of Hawai'i, today announced the launch of a new global marketing campaign, 'Discover Your Aloha,' to promote travel to the Hawaiian Islands through a custom solution featuring facial recognition technology. The first time that Expedia Media Solutions has integrated facial recognition software into a partner marketing campaign, the technology measures viewers' reactions as they engage with the video content showcasing the beauty and unique cultural elements of the Hawaiian Islands.

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Best Western Hotels & Resorts Revolutionizes Business Model, Unveiling New white Label' Franchise

Best Western Hotels & Resorts today made a bold move, introducing SureStay Hotels - a revolutionary new 'white label' franchise model in the hotel industry. SureStay will operate as a separate subsidiary while plugging hotel owners into the company's infrastructure and distribution channels.

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Scandic continuing digital development with online check-in and mobile room keys

Scandic is continuing to expand its digital offering with even more services. Since 2013, Scandic's guests have enjoyed the possibility to check in online. Now, to make it even easier to manage the entire hotel experience, Scandic is testing digital check-in and mobile room keys at selected hotels in Stockholm.

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Interstate Hotels & Resorts' Momentum Results in 70 Hotels Signed in 2016 to Date

With a wealth of brand experience and the best talent in the industry from the hotel level to corporate operations teams Interstate Hotels & Resorts consistently ranks as the top choice for hotel and resort management. The Company's momentum in 2016, with 70 new hotels under management or signed pipeline, aggregating to 14,000 rooms in the U.S., U.K., Germany and the Netherlands, showcases its ability to operate, reposition and open any hotel or resort, no matter asset class or brand, in any market worldwide. The newly added hotels join Interstate's 431 hotels with over 77,000 rooms currently under management worldwide.

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AAHOA Officers, Past Chairman to Speak at 2016 Lodging Conference

Leadership from the Asian American Hotel Owners Association (AAHOA) will be featured speakers at the 2016 Lodging Conference in Phoenix. AAHOA Chairman Bharat \"Bruce\" Patel will serve on the \"Lodging Leaders Panel: A View From the Top\" on Tuesday morning during the general session. Vice Chairman Bhavesh Patel, Treasurer Hitesh \"HP\" Patel, and 2015 Chairman Jay R. \"Jimmy\" Patel will join the event's \"think tank\" panels on Tuesday and Wednesday to discuss topics including new hotel construction, hotel renovation and conversion, and the relative merits of independent hotels versus franchised properties.

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Best hotel loyalty promotions for fall 2016 | usatoday.com

Hotel promotions are worth paying attention to, even if you don't stay frequently at one particular brand. Now that Starwood and Marriott are officially coming together, be sure to get the maximum value out of each program. Don't forget to link accounts at members.marriott.com, where you can transfer points between accounts at a ratio of threre Marriott Rewards points to one Starwood Preferred Guest point. Reciprocal elite status is also effective immediately.

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DESIGN, FOOD, UX - AccorHotels revolutionizes hospitality with its new brand: JO&JOE

JO&JOE is a vibrant living space, a home that is open to the external world and designed to meet the expectations of Millennials and all those who value sharing, spontaneity and experience. JO&JOE rounds out the Group's economy-brand portfolio, providing a made-to-measure solution for the vast international community of Millennial-minded trend-setters revolutionizing the market.

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Destination Hotels And Commune Hotels & Resorts Introduce Two Roads Hospitality

Recently merged, Destination Hotels and Commune Hotels & Resorts today unveiled their new overarching company: Two Roads Hospitality. The newly created international lifestyle company features an unrivaled collection of truly individual hotels, resorts and vacation residences that caters to guests' personal journeys. Comprised of Joie de Vivre Hotels, Thompson Hotels, Destination Hotels, tommie and Alila Hotels & Resorts, Two Roads Hospitality is poised to be the leading operator of independent, boutique and lifestyle hotels with more than 95 properties in eight countries, and approximately $2 billion in total property revenues under management.

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M&R Hotel Management Names Manager of LaGuardia Airport Hotel

M&R Hotel Management today announced the appointment of Eldin Elezovic as general manager of the Holiday Inn Express LaGuardia Airport hotel, located on Horace Harding Expressway in Flushing, New York.

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Hilton Honors Top Franchise Owners in the Americas

Hilton (NYSE: HLT) today announced honors for its top annual development awards in the Americas. Awards are presented in five categories across the company's portfolio of hotels, including: Developer of the Year, Best Conversion, Deal of the Year, Outstanding Achievement and Lifetime Achievement. Recipients are awarded based on criteria ranging from total number and quality of hotels developed to impact on community during the course of 2015.

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[Infographic] Customer Experience Analysis: Retaining Revenue

52 percent of organizations with Customer Experience programs in place have customer retention rates higher than 75 percent. So just what is Customer Experience Analysis? Customer Experience Analysis: The study of current customers to learn what you can do now to retain more revenue in the future. Customer Experience measures a customer's loyalty between purchase decisions.

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Marriott Has Its Sights on Expedia and Priceline Now That Starwood Buy Is Complete | skift.com

The bidding war for Starwood Hotels & Resorts Worldwide Inc. made global headlines as Marriott International Inc. fended off China's Anbang Insurance Group Co. to become the world's biggest hotel operator. Now Marriott has to figure out how to use its new edge in another long-simmering battle. This one is against the likes of Expedia Inc. and Priceline Group Inc., online travel agents with commissions that eat up 10 percent or more of what someone pays for a room. Marriott and others are fighting back with discounts and free Wi-Fi to frequent guests who book directly with them, and reminding travelers they earn zero loyalty points when reserving through other websites. The Internet agents in turn have tried to up the ante by pushing major brands lower in search results, says Thomas Allen, a Morgan Stanley analyst. The stakes are substantial: Spending on hotel rooms in the U.S. alone was almost $150 billion last year, up 7.3 percent from 2014, and online travel agents captured about 15 percent of total room nights, according to lodging big-data provider Kalibri Labs. In some markets, such as Miami Beach, online agents account for a much higher percentage of bookings, says Robert Finvarb, who owns Marriotts in and around Miami. Regaining control of our inventory is absolutely critical, Finvarb says.

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HeBS Digital Awarded Four Travel Weekly Magellan Awards for its Best-of-Breed Design, Technology and Ability to Drive Direct Online Bookings

The Travel Weekly Magellan Awards have recognized HeBS Digital and four of its clients with awards for website design, multichannel marketing campaign results and Dynamic Rate Marketing technology. From design to marketing to services, the Travel Weekly Magellan Awards honors the best in travel and salutes the outstanding travel professionals behind it all. The firm that has helped hoteliers drastically increase direct bookings and lower overall distribution costs has received the following Gold and Silver Magellan awards:

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At The Berkeley London, Get a Trunk of Vintage Clothing With Your Suite | cntraveler.com

Why not take a YSL scarf or an Hermes Kelly bag out for the day, free of charge? If raiding Mom's closet and playing dress up with lipstick, Jackie O.-inspired sunglasses, and multi-strand pearl necklaces in front of the mirror seemed like a thing of the past, think again. Thanks to a new vintage fashion steamer trunk at The Berkeley in London, guests who book one of the Chelsea Suites (or any room category above) can suit up free of charge in an array of vintage accessories and one-of-a-kind baubles for a night out to the theater, opera, dinner, or even just an afternoon combing boutiques along Bond Street.

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Hotel Lawyer: What's up with all the new hotel brands and what does it mean to you? | jmbm.com

Have you noticed the explosion of new brands from hotel companies over the past few years? At JMBM, we do a lot of work with branding through license agreements, management agreements and other arrangements. So we asked my partner Bob Braun to give us some insights on what this is all about and what significance it has. Here are Bob's thoughts, along with some practical advice on what owners and developers should do in this situation.

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Following Merger, Benchmark and Gemstone Unveil a New Company, New Identity and Four Distinct Brands

Following a landmark merger of Benchmark Hospitality International and Gemstone Hotels & Resorts, the collective company has launched an expanded organization and portfolio, new corporate identity, and four distinct brands. The launch of the combined, iconic companies, to be known as \"BENCHMARK\", a global hospitality company, will include over 70 unique and distinctive hotels, resorts and conference centers, 8,000 guestrooms, 10,000 employees and a combined management team of highly respected hospitality executives from both companies, noted for their seasoned and global experience, entrepreneurial spirit and proven expertise in sales & marketing, finance, operations and food & beverage.

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Moxy Berlin, Marriott International's Bold Experiential Hotel Brand, Opens in the Heart of the Modern Capital

Moxy Hotels, Marriott International's experiential hotel brand, welcomes the new Moxy Berlin into the heart of the modern capital known for culture; cutting-edge museums, galleries, and nightlife. Moxy Berlin shake-ups the traditional hotel experience by offering Next Generation travellers a spirited and stylish hotel experience at a surprisingly affordable price point. Moxy Berlin joins Moxy Frankfurt Eschborn and Moxy Munich Airport as the Moxy's third experiential hotel in Germany, and the brand's sixth hotel globally.

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Monscierge Receives Patent For Providing Mobile Services To Hospitality Customers

Hospitality technology company Monscierge announced today the award of a patent for the communication process of receiving and servicing hospitality guests requests through the use of mobile technology. This is the company's second U.S. Patent for mobile services provided to hospitality customers, the first having been awarded for providing local merchant recommendations to hospitality guests.

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Can Reddit offer a peek into the real world of hotels? | hotelnewsnow.com

I spend a fair bit of my free time looking at the everything-aggregation site Reddit, often spending a fair amount looking at gifs of dogs. But I'm very pleased to say I've recently found a way to tie my Reddit use back to my professional life. As a professional journalist covering the hotel industry, it's a pretty regular occurrence that I'll get pitches or conduct interviews that revolve around some variety of hotelier success stories.

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VacayStay Connect Provides Vacation Rentals To Diamond Resorts Members

VacayStay Connect announces agreement with Diamond Resorts International to provide vacation homes to members of THE Club at Diamond Resorts International.

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Revinate Appoints New Chief Product Officer

Revinate, the software as a service (SaaS) company that helps hotels reinvent the guest experience, today announced Dan Hang has joined as its Chief Product Officer. Hang brings a proven record of success, where he recently led product development and strategy at Trulia (IPO + acquisition by Zillow). At Revinate, Hang will take on an expanded role that includes product vision, development, and customer experience.

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Magnuson Hotels Sees 18% Revenue Increase YTD

Magnuson Hotels, America's fastest growing hotel brand, today announced an 18% reservation revenue increase this year to date, over 2015. The company also reports a 19.11% increase in ADR (average daily rate) for reservations generated in 2016 vs. 2015. While much of the world growth is holding below 3%, factors driving the performance increase are: a significant increase in corporate bookings over the Magnuson system and expanded consumer brand recognition for Magnuson's 100 branded hotels. Notable new branded hotels include:

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Southwest Airlines, Priceline, TripAdvisor, American Airlines, Google, Kimpton Hotels and 400+ other senior travel delegates to meet in Las Vegas

Disruption in the travel industry is the new normal. A rapid pace of innovation and consolidation is forever changing the travel landscape, leaving many travel brands worried they're not adapting fast enough. Networking with your industry peers and meeting innovative brands who can help you navigate this complex landscape is absolutely crucial, which is why 450+ senior executives from the world's biggest travel brands are meeting in Las Vegas on October 6-7 at EyeforTravel North America.

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Hostelling International Partners with ReviewPro Globally to Deliver Better Guest Experiences

Hostelling International (HI), has recently teamed up with ReviewPro, experts in Guest Intelligence, to help hostels around the world better manage their online reputation and boost rankings on TripAdvisor, OTAs and other review sites. Both companies share the same objective of creating memorable experiences for guests, with HI striving to provide a truly unique hostel stay.As a result of the recent partnership, HI members who choose to sign up to ReviewPro will be able to access powerful analytics to prioritize operational and service improvements at their properties to further improve guest satisfaction. Users will not only get access to these insights, but also the Global Review Index (GRI), an industry standard online reputation score used worldwide as a benchmark for reputation management efforts. The details of the agreement and the benefits for members were presented recently to attendees at HI's 51st International conference in London.The Guest Intelligence provider is already working with several HI members to help create a customer-centric organization and enhance the guest experience. YHA New Zealand, for example, decided to partner with ReviewPro in September 2015 to gain a better understanding of what their customers were saying about their brand, as well as about their competitors, to be able to implement changes and create a competitive advantage.RJ Friedlander, CEO of ReviewPro, commented on the partnership, \"We have seen that exceeding traveler expectations is just as paramount for hostels as it is for luxury hotels, driving revenue growth for properties across the whole accommodation spectrum. This is a fantastic opportunity to further develop our expertise in this segment and help hostels around the world focus on creating guest-centric cultures.\"Isabel Llewellyn, Head of Partnerships at Hostelling International also commented on the recent partnership \"We are delighted to partner with ReviewPro to offer our member youth hostel associations information and access to greater customer insight through the reputation management solution. Our hostel network is committed to providing quality accommodation and so partnering with ReviewPro will allow for development across products and services.\"About ReviewPro:ReviewPro is the leading provider of Guest Intelligence solutions to independent hotel brands worldwide. The company's suite of cloud-based solutions includes Online Reputation Management (ORM) and the Guest Survey Solution (GSS), which enable clients to obtain a deeper understanding of reputation performance as well as operational/service strengths and weaknesses. We provide actionable insight to increase guest satisfaction, rankings on review sites/OTAs and revenue.The company offers the industry-standard Global Review Index (GRI), an online reputation score, which is used by thousands of hotels worldwide as a benchmark for reputation management efforts, based on review data collected from 175 OTAs and review sites in more than 45 languages. More than 25,000 hotels worldwide are currently using ReviewPro's solutions. For more information about ReviewPro, please visit www.reviewpro.com.About HI:Hostelling International (HI) is a non-governmental, non-profit, member organisation founded on an enduring belief in the power of travel to foster a deeper understanding of people, places, and the world around us. Our commitment is to promote a dynamic community of young global citizens who wish to actively make the world a better place. For over 100 years, Hostelling International has provided a network of unique affordable accommodation across the world. HI represents over 60 Member Associations, 3 Associate Organisations and licenced hostels, with presence in 81 countries.

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Starwood Hotels & Resorts' Specialty Select Brands Power Record-Setting Global Growth with 132 Hotel Deals Signed and 30 Hotels Opened So Far in 2016

Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced that its Specialty Select Brands Aloft, Four Points and Element are propelling the company's global growth with 132 new hotels deals signed so far this year, up 89% from the same time last year. Element Hotels, Starwood's extended stay eco- incubator brand, has signed 35 hotel deals year-to-date, more than doubling the number of signed hotels in all of 2015. Aloft Hotels, Starwood's tech-forward powerhouse, has signed 52 hotel deals so far this year. Four Points, Starwood's second largest brand measured by number of hotels, has signed 45 hotels so far this year, nearly doubling its pace for the same period last year.

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Marriott Hotels Flips Design on Its Head, Literally, with #MGravityRoom

Marriott Hotels, the flagship brand of Marriott International, today unveiled its #MGravityRoom, an interactive replica of the brand's evolving modern guest room designs. Located in the Greatroom of the New York Marriott at the Brooklyn Bridge, this inverted replica of a guest room will be open from September 21 to October 1, 2016, allowing visitors to experience, snap and share photos.

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The Ritz-Carlton Hotel Company Honored As Best Employer for Third Consecutive Year

The Ritz-Carlton Hotel Company is proud to have been recognized again as the Regional Best Employer by Aon Hewitt for 2016. The Ritz-Carlton Hotels in China were honored as one of the Top 10 Best Employers on mainland China for the fourth consecutive year. In addition, The Ritz-Carlton, Hong Kong won two Aon Hewitt Awards for Best Employer and Best Employer for Generation Y for the third consecutive year joining The Ritz- Carlton, Millennia Singapore, which was also awarded 'Best of the Best' Employer for a second time.

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The WebAwards Recognize HeBS Digital's Industry-Leading Technology and Website Design with 7 Awards, Including Best Hotel and Lodging Website

HeBS Digital is proud to announce the receipt of seven WebAwards from the Web Marketing Association in the Hotel and Lodging category, including the top award in its category, the Best Hotel and Lodging Website designation for TsogoSun.com. The firm that has helped hoteliers drastically increase direct bookings and lower overall distribution costs by deploying industry best-of-breed digital technology, consulting and marketing has also won three Outstanding Website awards and three Standard of Excellence Awards.

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Every One of Marriott's 30 Hotel Brands, Explained | skift.com

Now that Marriott International is on track to complete its acquisition of Starwood Hotels & Resorts on Sept. 23, the company will be formally inheriting 11 new brands to add to its existing 19. Here's a look at how Marriott and Starwood have respectively positioned each one of those 30 brands up to this point, as well as our take on how they really operate in the current hospitality landscape.

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Higher demand, occupancy means higher labor costs | hotelnewsnow.com

There are reasons hoteliers should be excited about increasing wages. Robert Mandelbaum, director of research information services at CBRE, speaking during a presentation at the Hotel Data Conference titled Hotel labor costs: Greatest expense on the rise, said wage increases often help lead to growth in lodging demand, particularly at a market-level. Increasing wages are also often tied to important economic indicators for the industry like gross domestic product and employment numbers. But Mandelbaum said hoteliers must also be prepared to cope with the increasing labor costs that come with increasing wages and high occupancy.

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ADARA Launches Site Impact, an Analytics Solution Enabling Destination Marketers to Measure Website Influence on Travel Purchase Behavior

ADARA, the travel industry's leading data co-operative, today launched ADARA Site Impact, a new tool in the ADARA Impact suite of analytics products that provides destination marketing organizations (DMOs) and tourism board customers increased traveler intelligence, a holistic view of website effectiveness, and most importantly, insight into real travel outcomes.

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Jumeirah Group's Emiratisation Initiative strikes gold at 13th Annual International Business Awards

#BeTheHost, an Emiratisation initiative by Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, has been recognised in two categories at the 13th Annual International Business Awards, one of the most prestigious awards in the communications industry.

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PolyU Study Finds Tourists Resilient to Hong Kong Weather

Tourists are quite resilient and rarely change their plans when they encounter poor weather while visiting Hong Kong, according to Professor Bob McKercher of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and his co-researchers. In a recently published study, the researchers tracked visitors' movements for almost two months to see whether the weather caused any changes in their behaviour. They found that unlike tourists to non-urban destinations, Hong Kong visitors tend to continue with their plans regardless, although \"perceived comfort levels\" do affect satisfaction for a small number of visitors.

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Club Carlson Takes The Hassle Out Of Finding A Great Rate With New Members Only Discount

Club CarlsonSM, the global rewards program fromCarlson Rezidor Hotel Group today announced the launch of the Members Only Rate, giving members the exclusive opportunity to save up to 10 percent off the lowest available rate at participating hotels when booking directly on Carlson Rezidor Hotel Group brand websites, mobile sites, and mobile apps.

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Using High-Speed Communications To Improve Paradise

Zebra WLAN Case study on what was behind costly complaints and low guest satisfaction scores at a resort? An outdated communications infrastructure and Wi-Fi service. See how they achieved immediate improvements with Zebra.

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How Theme Parks Help To Break New Ground In The Hotel Industry | forbes.com

Hotels in theme park complexes aren't known for being trend setters. They are often considered kitsch and cheap with an overbearing atmosphere. Attention to detail, design by renowned architects and the power to influence the hotel industry aren't characteristics that spring to mind. They should. Hotels are a key component of the world's leading theme park complexes. Immersing guests in outlandish themes allows them to continue experiencing the escapism found in the parks after the gates have closed. It doesn't just boost revenue but also profits as guests are likely to visit the parks for two days if they stay on- site for a night and this means they will buy more high-margin merchandise and food and beverage.

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Lodging Interactive Expands Its Fully Managed Hotel Live Chat Service to 7 Days a Week

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced its expanded CoMMingle Live ChatSM service for hotels and resorts. The fully managed live chat service now provides properties with coverage 7 days a week. CoMMingle Live Chat provides hotels with the ability to enable their websites with live chat capabilities that are fully managed by Lodging Interactive's US based lived chat agents, 7 days a week.

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Relovate integrates TrustYou Meta-Reviews side by side with Pre Book Consider function

TrustYou announced today the new partnership with private, advertising-free, trip planning and booking platform, Relovate, which integrated Meta-Reviews*, verified review summaries. TrustYou is the world's largest guest feedback platform and analyzes hundreds of millions of hotel reviews, surveys, and social comments and transforms this content into actionable insights for 500,000 hotels.

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Visit Sunshine Coast And Mantra Group Partner To Increase Visitors To The Sunshine Coast

Visit Sunshine Coast (VSC) and Mantra Group have formed a 12 month business partnership agreement to attract more visitors to the region. Visit Sunshine Coast CEO Simon Latchford and Mantra Group Regional General Manager Winston Hall signed the deal at a business breakfast today at Mantra Mooloolaba Beach, marking a new era of partnership between the two organisations.

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A studio in Shanghai wins the 1st Innovation and Design Contest of Hotel Spaces, awarded by Eurostars Hotels

 The Play & Display project by FOUR O NINE studio in Shanghai has won Eurostars Hotel Lab, the First Innovation and Design Contest of Hotel Spaces, launched at the beginning of the year by Eurostars Hotels.  In addition, the jury has named two runners-up that will receive 1,500 each. Namely, the Box of Choice project submitted by Integrated Field studio from Bangkok; and the Square One project by Magdalena Viegener, Santiago Pea and Agustn Llobera from Buenos Aires.

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The changing face of hotel lobbies over the past 25 years

Tech twists, art galleries and game zones, Instagram-able lobby spaces, the quirky features taking over the modern lobby and 11 leading lobbies from around the world. We all know that exciting feeling of walking through the front door of a hotel and into the lobby, knowing at that moment your vacation has officially begun. That first impression is cemented in your mind the second your eyes see the lobby and it sets the tone for your whole hotel experience.

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Celtic Manor Resort Chooses Benbria's Loop Mobile Guest Engagement Solution

With a need to engage guests across 2,000 acres, Celtic Manor Resort integrated Benbria's Loop Messenger and Loop OnDemand in June 2016. The resort is one of the first to deploy a combined Loop Messenger and Loop OnDemand solution, which has been seamlessly integrated with their property management solution (PMS).

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Bw Launches Virtual Reality Tours For All North American Hotels

As part of Best Western Hotels & Resorts' virtual reality (VR) experience, guests now have an immersive 360 degree look into all of the company's North American hotels. Through the Best Western Virtual Reality Experience (BWVRE), guests are now able to view a virtual reality tour of nearly 2,000 properties. These videos are reinventing how guests view hotels and choose where to stay. Best Western is the first major company of its size and scale to utilize this cutting-edge technology in this way, setting a new industry standard for how virtual reality can be used to enhance the consumer journey.

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The Ritz-Carlton Hotels and Resorts Deliver A Meeting of the Senses

At The Ritz-Carlton, meetings and events are anything but ordinary: they are sensory experiences that enliven the participants and create memories. In a new program, \"A Meeting of the Senses,\" the relaxed and refined environments of participating hotels and resorts around the globe set the scene for the skilled Ladies and Gentlemen of The Ritz-Carlton to create innovative meetings that awaken the mind, stir creativity, and intensify focus. At the heart of this new initiative is a group of trusted advisors, who draw upon the latest trends to craft experiences that positively impact everyone from the meeting planners to participants.

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Hotelogix and SnapShot announce strategic partnership

Hotel PMS company Hotelogix and hotel data company SnapShot announced a strategic partnership that will bring advanced hotel analytics to all Hotelogix customers. This makes Hotelogix one of the first cloud based PMSs with complete hotel analytics integration.

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Edwardian Hotels London Officially Launches Online Guest Check-in

This week Edwardian Hotels London officially launched its online and mobile check-in service across all the 11 Radisson Blu Edwardian London Hotels and The May Fair Hotel which it owns and manages. It follows a successful three month trial period which has seen around 1 in 4 guests across the hospitality group opt to take up the service.

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Cracking the Millennial Travel Mindset: Surprising Insights on Attitudes and Behaviors

As the largest demographic since the boomers, Millennials are influencing the travel industry. According to new data released from The American Express Future of Travel and the American Express Spending & Saving Tracker, Millennials are more optimistic and plan to travel more frequently (52.8% Millennials vs. 32.1% Boomers) in the next five years and spend more on travel than boomers (58% Millennials vs. 41.3% Boomers) in the same timeframe. There are similarities too. The survey data shows both Millennials and more mature demographics share an appreciation of high-touch, human interactions, with 89% of Millennials reporting that the value of personal service cannot be replaced.

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Florida International University's Chaplin School of Hospitality & Tourism Management Launches the Rocco Angelo Legacy in Leadership Campaign

Florida International University's prestigious Chaplin School of Hospitality & Tourism Management is reaching out to its global alumni base to support the Rocco Angelo Legacy in Leadership Campaign. The new fundraising campaign was created to recognize the contributions and ensure the legacy of the university's beloved and admired teacher, mentor and friend, Rocco Angelo, acting Associate Dean for Alumni Relations at the Chaplin School. Still active after six decades of service to the hospitality industry, Mr. Angelo's exceptional achievements will be honored through an endowment fund that will make certain his legacy endures, benefiting FIU students of the future. The funds raised will provide scholarships, recruitment initiatives to attract the best and brightest students, alumni engagement efforts, mentoring programs, career services, and student enrichment opportunities.

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Marriott Rewards Launches Global Portfolio Marketing Initiative to Showcase Diverse Hotel Brands and Member Benefits

Marriott Rewards, Marriott International's award-winning loyalty program, today launches a new portfolio marketing initiative featuring loyalty member stories, leveraging key partnerships, and activating at events throughout the year. A key centerpiece of the initiative is a new advertising campaign starring Marriott Rewards members. Using the tagline \"You Are Here\" across multiple marketing channels, the campaign will debut tonight on U.S. broadcast television during NFL football, followed by placements on Facebook's new, immersive mobile experience, Canvas, and through multi-platform sponsorship with CNN in over 126 countries. You Are Here will expand globally into markets in North America, Europe, Latin America, Middle East, Africa and Asia.

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Five myths about hotel concierges | usatoday.com

The employee with the most misunderstood job in any hotel must be the concierge. Often stationed alone at a desk or podium, their role is to assist hotel guests, but their function seems to be only hazily understood by many travelers. Here are five myths about the role of the concierge.

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Webinar: Conversational Commerce Drives Group RFP's and Direct Bookings for Hotels

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, will be holding a free online webinar to discuss how hotels and resorts can use its CoMMingle Live Chat service to immediately increase group/wedding RFP submissions and drive direct bookings.

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450+ senior travel executives to meet in Las Vegas

Disruption in the travel industry is the new normal. A rapid pace of innovation and consolidation is forever changing the travel landscape, leaving many travel brands worried they're not adapting fast enough. Networking with industry peers and meeting innovative brands who can help you navigate this complex landscape is absolutely crucial to survive, which is why 450+ senior executives from the world's biggest travel brands are meeting in Las Vegas on October 6-7. Here's why you should join them:

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Destination Transformation: Wyndham Hotel Group Revolutionizes Marketing, Quality and Technology Catering to the Everyday Traveler

Fueling the democratization of travel for everyone everywhere, hospitality giant Wyndham Hotel Group has revealed much-anticipated details supporting its industry-defining transformation, including innovative brand initiatives and an ongoing, unrelenting focus on better quality, marketing and technology. \"With our expansive portfolio, Wyndham Hotel Group has an unprecedented opportunity to champion the everyday traveler and change the economy and midscale hotel landscapes,\" said Geoff Ballotti, Wyndham Hotel Group president and CEO. \"We are laser-focused on delivering the best the industry has to offer from high-quality hotels and best-in-class technology to inventive sales and marketing efforts and a revolutionary loyalty program and we're seeing the pay-off. We're driving innovation and transformation every step of the way so our guests and franchisees get the greatest possible value and experiences.\" Distinct Brands, Distinct ExperiencesAt its Global Conference at the Mandalay Bay Resort and Casino in Las Vegas this week, Wyndham Hotel Group unveiled to nearly 6,000 franchisees refreshed marketing campaigns and websites for its iconic brands along with a bounty of new guest-facing initiatives reinforcing and amplifying the unique positioning of each of brand. This transformation will keep the company's brands relevant for the everyday traveler and elevate guests' hotel experiences wherever they go and however they choose to stay. Ranging from a pilot \"text request\" program for the brilliantly efficient Microtel Inn & Suites by Wyndhamthe first- ever at an economy brandto a new \"Grab and Go\" breakfast at the always-adventure-ready Travelodge and Ramada's bento box-inspired food and beverage offeringeach initiative holds a clear and distinct tie back to its brand's promise. Nearly 30 programs are currently in market or under development. Read about them here. The World's Top Loyalty ProgramThe company's loyalty program, Wyndham Rewards, is propelling greater loyalty and repeat business through franchisees' hotel doors with its attainable value proposition and newly added Members Levels, which offers the industry's first-ever, experience-enhanced redemption rewards with go freesm PLUS and go fastsm PLUS. Since launch, nearly seven million new members have joined the program, and more than one million award nights have been redeemed. Josh Lesnick, Wyndham Hotel Group EVP and CMO, said, \"Hotel loyalty programs had become overly complicated and confusing, and we single-handedly reinvented the space by completely transforming Wyndham Rewards. Now, our simple and generous structure, complemented by industry- leading redemption experiences, has catapulted Wyndham Rewards to the number one spot among U.S. News and World Report's Best Hotel Rewards Programs. We have the same incredible opportunity with our iconic hotel brands: this is about saying no to cookie cutter and yes to reforming economy and midscale. While we're enriching the guest experience to meet the needs of today's traveler, we're also creating important lines of distinction in an increasingly crowded and competitive industry.\" Bolstering Quality and Driving Growth Wyndham Hotel Group is steadfastly strengthening the overall quality of its growing footprint, unwavering in its approach to removing hotels that no longer meet quality standardsa number which has increased three fold in just a few years. As unfit properties leave its system, Wyndham Hotel Group is attracting higher-rated hotels through conversions, closing the quality gap and elevating the caliber of hotels within its portfolio. New construction, driven by Wyndham Hotel Group's seven LEED-certifiable, modern economy and midscale prototype designs, plays a critical role in hotel quality, accounting for 66 percent of the company's current development pipeline. \"We open two hotels every day of the year - growing faster than any hotel company on the planet so an integral part of delivering greater guest experiences is educating and enabling our owners to more easily and expediently manage their hotels' reputations online through our proprietary WynReview,\" added Ballotti. \"We're now seeing year-over-year upticks across each and every brand's WynReview and Net Promoter Scores. We've seen tremendous strides in how our owners are embracing quality, as well as the impact such an investment can have on their bottom lines and on guest satisfaction.\" Delivering Advantages through Best-In-Class TechnologyThe world's largest hotel company is also overhauling its back-end technology ensuring its hotel owners are offering the right price at the right time. Wyndham Hotel Group is the first of its scale to roll out a cloud-based PMS helping economy and midscale hoteliers more effectively and efficiently manage daily pricing and inventory. Additionally, all of the company's nearly 8,000 hotels are migrating to Sabre's SynXis CRS, connecting owners to more than 400 distribution partners and giving them access to a broad array of currency and language capabilities. Today, more than 2,000 hotels have transitioned to the Sabre SynXis PMS with Infor EzLITE functionality a number expected to rise to 3,000 by year's end as more than 350 hotels migrate each month and four brands have migrated to the Sabre SynXis CRS to date. Both migrations are expected to be fully complete by early and late next year, respectively. \"When it comes to global connectivity and distribution, technology is evolving by the day,\" said Ballotti. \"In forging partnerships with Sabre, Infor, Elavon, and other technology leaders, we are providing our owners with access to best-in-class, cutting-edge, cloud-based software and revenue management services that are providing unprecedented stability and support along with increased central contribution and market share growth.\" Wyndham Hotel Group's Global Conference is one of the world's largest gatherings of hoteliers, bringing together nearly 6,000 franchisees representing the company's nearly 8,000 hotels in 73 countries.

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Base7booking and Bloomberg discuss innovation in hospitality

Base7booking CEO and co-founder, Frank Martin, discussed with American entrepreneur, Kathy Ireland how Base7booking is changing hotel dynamics with the latest technology. What would hoteliers do if they could have access to their hotel anywhere, anytime? Maybe dedicate some time to improve their marketing, or put that extra touch to make guest's stay special. With Base7booking, hoteliers from over 45 countries are carrying their hotel in their pockets by accessing it from any mobile device.

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Red Lion Hotels Corporation Enters Into Definitive Agreement to Acquire Substantially All of Vantage Hospitality Group

Red Lion Hotels Corporation (\"RLHC\" or the \"Company\") (NYSE:RLH), a growing hospitality company that operates and franchises upscale, midscale and economy hotels, today announced it has entered into a definitive agreement to acquire the global brands and brand operations of Vantage Hospitality Group, Inc. (\"Vantage\") based in Coral Springs, Florida for an initial aggregate price of $23 million in cash and 690,000 shares of the Company's common stock, which closed today at $6.96 per share.

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To Mark Hunger Action Month, Omni Hotels & Resorts Reports Early Results of National Say Goodnight to Hunger Campaign

DALLAS -- Just two months following the launch of its Say Goodnight to Hunger campaign, Omni Hotels & Resorts today reported that after only 60 days, the program has donated more than three million meals to help Feeding America provide more than 18.2 million meals each year for food banks to feed kids, families and seniors in communities across the United States. The company announced initial results of the program to help mark September's national Hunger Action Month which raises awareness to fight hunger in communities across the nation.

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New Park Regis travelling app brings the best of Sydney to guests' pockets

Sydney hotel Park Regis City Centre has recently launched a new online travel service app providing guests with a one- stop-shop for traveller information in the Sydney region. The new app named Digital Butler, is a free digital service connecting guests with information on hotel facilities, suggested dining outlets, transportation guides and many other Sydney based activities.

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EyeforTravel: Digital Strategies to make the traveller love you

EyeforTravel San Francisco Summit is back for 2017 and we have a few announcements! It wasn't long ago we traveled with physical maps, no smart phones and a lot of help from travel agents and books. Today personalized travel is the internet, machine learning and mobile devices! Research predicts that by 2020, digital travel outlays will top $817 billion globally. With worldwide travel rising 13.8% in 2016 to reach 564.87 billion. Now that is staggering!

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Crowne Plaza Brand Announces Timo Weiland As Style Director For The Americas Region

InterContinental Hotels Group (IHG), one of the world's leading hotel companies, announces at New York Fashion Week that Timo Weiland, New York based Womens and Menswear brand, has been appointed as Style Director for the Crowne Plaza brand in the Americas and will design a new collection of hotel team member uniforms. Timo Weiland's aspiring, dynamic and travel-minded style for the modern consumer complements the Crowne Plaza brand's guest's desire for holistic business travel offerings to enhance productivity while feeling restored and inspired.In June, IHG announced the Crowne Plaza Accelerate plan which includes a $200 million investment in the brand for the Americas region. The plan ensures that the brand remains at the forefront of the new way of doing business with design-led, culturally-relevant and technology-enabled solutions. The Crowne Plaza Accelerate plan was built to enhance brand performance and further create a guest experience with modern swagger.Momentum by Timo Weiland, the new collection of hotel team uniforms for all Crowne Plaza Hotels & Resorts in the Americas region exemplifies another step forward in creating a new design-led guest experience. The sketches from the collection will be showcased at the Timo Weiland fashion show during New York Fashion Week.

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DHISCO Partners with Booking Site That Pays Consumer Commissions

Ollabout.com, a new hotel booking site that pays consumers to be their own travel agents, is partnering with DHISCO Inc., the world's leading hospitality distribution company, to offer the most up-to-date rates and inventory at hotels around the globe, the companies announced today.

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AAHOA president to speak at Wyndham Hotel Group Global Conference

Chip Rogers, president and CEO of the Asian American Hotel Owners Association (AAHOA), will address attendees of the annual Wyndham Hotel Group (WHG) Global Conference this week. Rogers will speak during the General Session on Tuesday, September 13 at the Mandalay Bay Resort & Casino in Las Vegas.

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Cornell Tool Allows Restaurants to Evaluate Menu Specials

Ithaca, NY -- A new tool published by the Cornell Center for Hospitality Research (CHR) helps restaurant operators calculate the likely monetary outcomes of offering off-peak specials. The tool and its accompanying explanation, \"Instructions for the Early Bird & Night Owl Evaluation Tool (EBNOET) v2015,\" were developed by Gary M. Thompson, a professor at the School of Hotel Administration. Both documents are available at no charge from the CHR.\"I wanted to provide restaurant owners with a better estimate of the revenue effects of early bird and night owl specials,\" said Thompson. \"The typical back-of-envelope calculation can easily include the effects of cannibalizing regular sales that occurs when people who were going to eat anyway take the special instead. But what is hard to capture in such calculations is the capacity cannibalization that occurs, that is, the seats being occupied, which further reduces the number of full-fare customers served. I also include a way to calculate near-optimum table occupancy.\"The restaurant tool is based on user inputs into an Excel file. The tool also considers the revenue from new customers attracted by the early bird or night owl promotions, as well as the level of increased business needed to achieve the net monetary value target for the promotion.About the Center for Hospitality ResearchThe purpose of the Center for Hospitality Research is to enable and conduct research of significance to the global hospitality and related service industries. CHR also works to improve the connections between academe and industry, continuing the School of Hotel Administration's long-standing tradition of service to the hospitality industry. Founded in 1992, CHR remains the industry's foremost creator and distributor of timely research, all of which is posted at no charge for all to use. In addition to its industry advisory board, CHR convenes several industry roundtables each year for the purpose of identifying new issues affecting the hospitality industry.

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Nicole Stanaway Becomes SpaSoft Business Development Manager

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, today announces Nicole Stanaway as SpaSoft Business Development Manager.

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Marriott Kicks Off Sixth Year of NFL Partnership, Ensuring Guests Can Eat, Sleep, and Breathe Football This Season

Marriott knows what it means to be a true football fanatic you eat, sleep and breathe the game year-long, non- stop. In its sixth year as an NFL partner, Marriott International is providing travelers with unrivaled opportunities to express their passion for the game and get in on the action. From Courtyard's Super Bowl stadium sleepover, unforgettable stadium tailgates, and once-in-a-lifetime experiences that can be redeemed by using earned loyalty points, Marriott promises to delight travelers with exciting experiences throughout the entire season.

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IHG strengthens its sustainable development strategy | hospitality-on.com

For World Water Week 2016, InterContinental Hotels Group has examined its work through Water Footprint Network (WFN) to optimize its Water Steward Program in its hotels. Together, for one year, the two entities have identified the actions required in order to take up the challenge of the use of water in the group's properties.

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Bridging the Generation Gap in Hospitality Tech.

When it comes to marketing and developing new products and services, hospitality brands are met with a very unique challenge: determining what will appeal to the three generations that are currently traveling the Baby Boomers, Generation X, and Millennials.

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Swiss International launches its Reward Program Swiss-Select at the Swiss International Palace Hotel

SwissSelect Reward Program is not new to many, what's new is the wide array of hotel network that adds to the list contributing to the length and breadth of the program and making it an enticing reward system with time. Swiss International Palace Hotel, which came on board effective July 01, 2016, is the fifth hotel participating under the Swiss-Select Reward Program. Four more hotels are scheduled to be added in the list before the end of the year 2016.

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Regent Introduces New Digital Platform

The renowned international luxury hotel brand Regent Hotels & Resorts has launched its rejuvenated website. Starting today, global travelers can use the new website to find comprehensive information about the hotels including the most updated images, accommodation and dining offers, facilities and nearby attractions as well as learning the brand development and history behind. In addition, guests are allowed to make immediate reservations to enjoy the best rate. There is also the opportunity to read customers' feedback on its social-media-linked section. Consumers, investors, business partners and job seekers can also access Regent's latest news and trends from time to time on desktop computers, tablets and smartphones.

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Brad Pitt goes into the hospitality sector | hospitality-on.com

To the south of the city of ibenik, in Croatia's coastal town of Zablace, which was famous for its salt works in the Middle Ages, Brad Pitt is considering building an upscale complex for about 2,500 people. It would be an extension of Zablace that would include a hotel, villas, a golf, restaurants and retail stores. A clinic and a school might also be part of the project. The Hollywood star wants it to be eco-friendly; its cost is estimated at $1.5 billion. Brad Pitt already considered a project in this Croatia in 2012 when he wished to develop a resort in the country at Istia, under the name \"Barabriga\", but it was not completed. The current project is part of a collaboration with the architect Nikola Bai and the investment firm TFI Holding. The investment firm has already invested about $70 million.

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This Five-Star Hotel Builds Fantastically Loyal Customers With Seven Memorable Techniques | forbes.com

At the Sanctuary Hotel in South Carolina's Kiawah Island, a focus on the soft skills makes all the difference. It's one of only 154 hotels in the world awarded Five-Stars by the Forbes Travel Guide. But, as I discovered on a business visit this summer, it stands out among the best of the best because of a unique employee training program. The following customer service lessons are based on my personal experience at the hotel, conversations with staff, senior executives and trainers. Brand leaders who want to improve their customer service scores may wish to adopt the following seven communication techniques to stand out in a hyper-competitive global marketplace.

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C-Suite leaders and global issue experts highlight final day of the 2016 Hotel Data Conference

Industry leaders and global impact experts were center stage with a general theme of guarded optimism for the U.S. hotel industry on the final day of the sold-out 2016 Hotel Data Conference.Co-hosted by STR and Hotel News Now at the Omni Nashville Hotel, the Hotel Data Conference sold out for the third consecutive year with 525 attendees.Leader insightsDavid Berg, CEO of Carlson Hospitality Group; Michael Murphy, head of lodging and leisure capital for First Fidelity Companies; Neil Shah, president and COO of Hersha Hospitality Trust; and Randy Smith, chairman and co-founder of STR, spoke during the morning general session, citing several issues facing the industry, including new supply, brand proliferation, Wall Street investors' view of the industry and lender temperament.\"Our (Hersha Hospitality Trust's) biggest concern is probably new supply,\" Shah said. \"We may be a little early, but in New York City, in Miami, or even when you travel, like here in Nashville as much as I've seen live music venues, I think I've seen just as many select-service hotel brandsthey're all over.\"Despite the issues facing the industry, the leaders echoed a mostly positive outlook for the next year.\"Unless there is a black swan event, something that comes out of left field and hits the industry, we're fairly optimistic,\" Smith said. STR's and Tourism Economics' revised forecast revealed yesterday morning showed revenue-per-available-room growth of 3.2% for 2016 and 2.8% for 2017.Global issues, local impactPanelists from different areas of expertise closed out the conference with issues surrounding the industry. Speakers included Roger Dow, president and CEO of the U.S. Travel Association; Greg Hartman, managing director of JLL; Adam Sacks, president of Tourism Economics; and Rick Garlick, global practice lead for J.D. Power.Data points cited included:

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Holiday-Themed Retail Email Benchmarks From 2015 | marketingprofs.com

More retail marketers sent holiday-themed emails in 2015 than in 2014, but those more recent campaigns generally had lower levels of engagement, according to recent research from Yesmail. The report was based on data for 30 major retailers collected between June 1 and December 31 in 2014 and 2015. The researchers searched for terms such as \"Halloween,\" \"Thanksgiving,\" \"Black Friday,\" \"holiday,\" and \"Christmas\" in campaigns to identify emails with specific themes.

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Millennials book for unique experiences, social status | hotelnewsnow.com

While it may be easy to over-generalize millennials, their travel habits and spending patterns at hotels can be complex. Understanding their patterns can be a goldmine for hotels' profitability and loyalty, said speakers at the recent Southern Lodging Summit. The process starts by looking at age and life experience, explained Christine Hight, senior director of market research for Hilton Worldwide Holdings. While millennials as an age group fall into the 18- to 35-year-old age range, Hight said they break into two distinct groups in terms of their worldview and behaviors.

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StayNTouch Releases New Must-Read E-Book For Hotels Challenged by Limitations and Complexities of Traditional PMS Systems

In their continuing effort to give Hotels the tools they need to drive guest loyalty and stay ahead of the competition, StayNTouch today announced the release of a new e-book titled \"The Hotel Property Management Systems Revolution: Reshaping the Future of Hotel Service, Guest Engagement & Staff Efficiency\". The 21-page guide, available for free download at http://connect.stayntouch.com/hotel-pms-revolution-e-book-lp, is a must-read for hotel ownership and management.

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TED Talks to Travelers at Marriott Hotels

Marriott Hotels today announced a partnership with TED, the non-profit devoted to ideas worth spreading. This relationship brings creatively curated TED Talks, blogs and original quotes to hotel guests worldwide. Travelers staying at Marriott Hotels will now have access to thought-provoking and inspirational content to help jumpstart their own original, inventive thinking. The content is expertly curated by TED, according to selected themes that are topical and relevant to guests, including curiosity, innovation, travel and entrepreneurship. The themes change every quarter.

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How IBM Watson Is Poised To Transform Customer Service And Hospitality Via AI | forbes.com

Artificial intelligence (AI) from IBM's Watson (of Jeopardy-winning fame) is about to transform customer service, the customer experience, and hospitality. Customers todayespecially but not exclusively Millennials are embracing, even demanding, what I call a Jetsonian (for The Jetsons) customer experience, a customer experience in which those tasks that don't require human intervention are powered by automation and algorithms, while those tasks that do benefit from human beings get true human warmth, from capable human employees, applied to them.

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Hyatt Launches First-Ever Dual-Branded Integrated Marketing Campaign for Hyatt Place and Hyatt House Brands

Hyatt today launches its first-ever dual-branded marketing campaign, \"You've Come Too Far to Settle Now,\" for the Hyatt Place and Hyatt House brands.

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Top 2016 locations for Chinese millennial travellers

Outbound Chinese travellers could number around 174 million by 2019, spending $264 billion annually. This sum is roughly equivalent to the GDP of a developed country like Singapore. Chinese millennials is the generation that constitutes the largest share of China's travellers, as they already constitute 40% of Chinese outbound travels. Chinese millennials are thirstier than previous generations for the international experience. Indeed, the average wealthy Chinese millennial has been to 13 countries and travelled abroad 3.3 times for leisure in the past year alone for an average of 25 days. With respect to Chinese millennials, it is advisable to view them as \"travellers\" rather than \"tourists\", as they prefer to respond to opportunities to plan their own customised trips. Chinese millennials mostly travel for the purposes of leisure or exploring the world. In this article we shall present the most popular travel locations for Chinese millennial travellers.

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[Infographic] Want Millennial Loyalty? Better Earn It!

Millennials pack a powerful wallop when it comes to economic reach, and brands such as Toms and Uber are tailoring marketing efforts to capture more of their loyalty. New research by University of Southern California's Online Masters of Applied Psychology program illuminates millennials' media usage, spending preferences and more.

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The Westin Nashville Deploys Hosted SpaSoft Spa Management System

Springer-Miller Systems (SMS), the leading provider of guest-centric hospitality and spa management systems, has announced that The Westin Nashville has chosen its SpaSoft Spa Management System for its spa opening September 2016.

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JW Marriott Hotels & Resorts Introduces The JW Treatment Created by Mother New York

JW Marriott Hotels & Resorts has launched The JW Treatment, the luxury brand's newly conceptualized creative campaign, reaffirming JW Marriott as Marriott International's cornerstone luxury brand. Created by award-winning independent creative agency Mother New York, The JW Treatment is a non-traditional, multi-faceted print, digital, and video campaign inspired by the brand's rich heritage and founder J.W. Marriott's famous quote: \"Take care of your employees and they'll take care of your customers.\"

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What's New in B2B Marketing?

Technology companies that sell into the global hospitality market are asking, \"What's new in business-to- business marketing?\" The answer is, a maturing Micro + Visual trend that entertains and informs via newsletters, whitepapers, and short videos with pings of humor says Julie Squires, CEO of Softscribe Inc., one of the industry's leading tech PR firms. Squires is attending the 8th annual Hotel Data Conference, September 6 to 8, 2016 at the Omni Nashville Hotel with a group of Softscribe Inc.'s best-in-class B2B clients.

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Fun Finder by Hilton Makes You the Hero of Your Vacation

Imagine you're honeymooning at a Hilton when you learn via your smartphone that there's a discounted couples massage appointment open in thirty minutes. Or, say you're vacationing with family and receive a schedule of the day's children's activities on your phone with directions to get there, along with a happy hour special offer to enjoy while the kids play. No longer left to the imagination, today Hilton Worldwide (NYSE: HLT) introduced Fun Finder, an interactive feature available exclusively within the Hilton HHonors app that shares personalized recommendations, insider resort information and special offers for exceptional experiences. It is currently available at Hilton Hawaiian Village Waikiki Beach Resort and Hilton Anatole, and will soon be expanding to other Hilton resorts. What exactly is Fun Finder?

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Lodging Interactive Drives Direct Bookings with Fully Managed Live Chat Service for Hotels & Resorts

Lodging Interactive, the leading digital marketing and social media engagement agency exclusively serving the hospitality industry, today announced the rollout of CoMMingle Live ChatSM the hospitality industry's first real time, fully managed live chat service for hotels and resorts. The industry launch follows a six-month BETA test and the hiring of a dedicated team of in-house, US based CoMMingle Live Chat agents.

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Measuring The Value of Forecasting Accuracy in Today's Evolving Hotel Market

The hospitality industry is expanding rapidly. Hotel companies break ground on new build projects every week. Many operators are renovating older properties and reopening them as new brands from Marriott, Hilton, IHG and others. This expansion is based on investor capital; and investors demand a return. How do management companies deliver this return? Profitability.

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Last chance to showcase your start-up or innovation at EyeforTravel N. America 2016

The travel industry's hottest start-ups and innovators will have the chance to pitch to top industry investors at EyeforTravel's Start-Up & Innovation in Travel Awards (October 6-7). Taking place as part of EyeforTravel North America 2016 at the Palms Las Vegas, successful applications stand the chance to receive much needed advice, funding and exposure against a backdrop of a new wave of innovation in mobile, data and technology.

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ProSun International Introduces the AquaFrixio

ProSun International, LLC is proud to introduce the world's first and only trackless hydro massage system. The AquaFrixio is transforming the way people experience massages. Unlike traditional massages, the AquaFrixio operates hands free and allows users to remain fully clothed. All other top competing automated hydro massage systems operate on a track system that is prone to breakdowns and requires costly maintenance. This trackless hydro massage system is patent pending with no moving parts for zero to low maintenance and easy installation.

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Chototel brand designed to break the low-cost mold | hotelnewsnow.com

Through construction and operational efficiencies, Chototel's founder sees a future in super budget' hotels with ADRs of $2 to $5. A hotel vision that accommodates traditional guests for an average daily rate between $2 and $5 and also provides affordable housing is the mission of the minds behind Chototel. Chototelchhota means small in Hindiis the brainchild of Rhea Silva, its founder and managing director, who started the company in January. Chototel is now listed on London's Social Stock Exchange, which seeks to grow the impact investing sector and reportedly controlled assets worth $77.4 billion in 2015.

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TrustYou Publishes Free E-book: A Hotelier's Guide to Designing Smart Guest Surveys

Receiving and managing feedback is essential for hotels to improve operations, stay ahead of the competition, obtain valuable insights, and enable the best possible experience for their guests. TrustYou, the world's largest guest feedback platform and expert in sophisticated hotel technology, offers TrustYou Stars, a guest satisfaction survey solution that helps hotels collect more review content. In order to share valuable insights with hotels on how to set up effective surveys, TrustYou published the free e-book Designing Smart Surveys - A Hotelier's Guide to Soliciting Feedback, which is now available for download. Actively collecting post-stay feedback has proven to be one of the most important sources of feedback for hotels; nearly 50 percent* of all guest reviews come from own guest satisfaction surveys. Additionally, survey responses are rated higher, on average, compared to feedback from other sources.**

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Exploria Resorts Trusts dorma+kaba for Guest Security at 8 Sites

Exploria Resorts operates 8 properties from Orlando and New Smyrna Beach, Florida to Branson, Missouri and Gatlinburg, Tennessee. Each Exploria Resort is a destination for families that want a special vacation filled with unique experiences. Exploria properties offer white sand beaches, the natural beauty of the Great Smoky Mountains National Park, and the thrills of Orlando's world-renowned attractions with the comforts of a leisure getaway. One thing its properties have in common is Exploria's commitment to guest safety that includes Saflok electronic door locks from the dorma+kaba Group.

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How Nida Is Uberising Hotel Rooms: Funding The Next Stage Of Growth | Webintravel.com

Kaneswaran Avili's name card says he's the disruptor and co-founder of Nida Rooms, which he claims to be the first and largest Virtual Hotel Operator (VHO) in South-east Asia. Kaneswaran Avili: On a mission to 'uberise' hotel rooms. Kaneswaran Avili: On a mission to uberise' hotel rooms. Asked what he's disrupting, he said my divisions and my staff and not the hotel industry as I had anticipated. Disrupting my divisions to make my staff be in tune with the changing way of doing our business. Although he did not say he was disrupting the hospitality industry, he is definitely creating waves as a Virtual Hotel Operator, a label he laid claim to when he launched the company last October from Kuala Lumpur.

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Unfold The Secrets Of Paper City And Win A Trip Around The World With Radisson Blu

Radisson Blu, one of the world's leading brands with nearly 300 hotels in operation in 69 countries and territories, today unveiled Paper City, an interactive game that draws upon five real life Radisson Blu destinations. After completing the Paper City game, players may enter for a chance to win a trip around the world. The grand prize includes up to 30 nights at any five Radisson Blu hotel destinations and airfare for two.

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Merger Maniaand the Significance for Sales

As of this month, the only remaining obstacle to the Marriott/Starwood merger is approval by China's Ministry of Commerce, which is expected to be clearedwithin the next 60 days. Earlier this summer, AccorHotels finalized its purchase of Fairmont Raffles Hotels International (FRHI). In January, Commune Hotels & Resorts and Destination Hotels completed a merger. At the same time, rumors abound about the possibility of a takeover of IHG.

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19% of travelers use an agent, survey finds | travelweekly.com

Travel agent usage is up in 2016, according to data released in the latest white paper based off MMGY Global's 2016 Portrait of American Travelers survey. According to the data, which was released this week, 19% of survey respondents said they have used a traditional travel agent for at least one vacation in the past year. In 2013, 12% of respondents reported using an agent. That number spiked to 18% in 2014, but decreased in 2015 to 16%.

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Are Millennials Propelling Airbnb's Revenue? | travelpulse.com

Airbnb is outpacing hotel booking websites like Booking.com and Expedia thanks to its undeniable appeal to American millennial travelers, according to new data from ecommerce analytics firm Slice Intelligence. Last week, the firm revealed that Airbnb's revenue jumped 89 percent in July 2016 compared to the same period last year, while other booking sites experienced an average growth of just 19 percent over that same period.

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RLHC Announces 2016 Fall Living Stage Line Up

RLHC (Red Lion Hotels Corporation) (NYSE:RLH), is embracing more than fall foliage this season with The Living Stage, the brand's community centric performance stage. Providing local performers an arena to showcase their creativity to local audiences and Hotel RL guests around the country, the Living Stage is devoted to community and innovation. Scheduled performances and open mic-style sessions provide a venue for people to share their creativity, innovation and to spread awareness about their passions.

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Amazonas State to Set a New Standard for Brazil with Presentation of Carbon Emissions Certificate to Marriott International

Brazil made history today when the State Secretary of Environment for Amazonas (SEMA), on behalf of the State Government of Amazonas, and the Amazonas Sustainable Foundation (FAS), delivered its first-ever certificate of carbon emissions reduction to the US-headquartered hospitality company Marriott International. The presentation will take place during the Climate Summit of the Americas in Guadalajara, Mexico. This is the first time in Brazil that a certificate has been issued by a partnership between state government, a private institution and a non-governmental organization. The document is not transferable.

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Travel Agents Are Back, Says A New MMGY Report | travelmarketreport.com

Our research over the past three or four years, and this year in particular, shows a huge jumpa 50% increase in the number of travelers who plan to use a travel agent, says Steve Cohen, VP of insights at MMGY. And it seems to me that agencies could be even more successful if they had a stronger voice in the marketplace, if they could demonstrate to consumers what an agency can do for them.

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Applying the OTA Model to Function Space and Leverage Strategic Partnerships

Traditionally meetings and events are booked much further in advance as compared to the average guest room. However, with the latest event tech, meeting planners are executing and promoting more events at a faster rate than ever before. In a recent Social Tables survey X% of event planners reported that their budgets -- and as a result the number of events they'll manage -- are on the rise.

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Shangri-La Invites Everyone To The Table With Launch Of Unparalleled Global Restaurant And Bar Loyalty Programme

Shangri-La Hotels and Resorts announced the launch of The Table by Golden Circle, a new food and beverage loyalty programme that offers unparalleled benefits to members who dine at Shangri-La properties both on the road and nearer to home. The dining programme is the latest initiative in the ongoing transformation of Golden Circle, which has rolled out industry-leading member benefits, new partnerships, exclusive offers and Golden Circle Event Planner Rewards during its nine-month Loyalty Isanniversary campaign.

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8 Essentials Every GM Needs to Know About Digital Marketing Today

Of the most pressing issues facing hotel marketers, internal stakeholder communication and education about digital marketing continues to be often overlooked and neglected. Especially with budget season moving into high gear, now is a great time to help general managers and owners better understand the basics of the customer journey (what customers do in the digital space when planning and booking travel), why we need to invest where (it's not all last-click), and the costs of acquisition of the various channels in our toolkits.

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Intra-regional travel the top vacation choice for MENA residents during Eid Al Fitr 2016, reveals trivago

Residents in the Middle East and North Africa (MENA) region preferred to celebrate Eid Al Fitr closer to home this year, confirms data released by trivago, the world's largest hotel search that compares rates from more than 1 million hotels on more than 250 booking sites.

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Radisson Blu Turns Pink For Breast Cancer Awareness Month

Radisson Blu, one of the world's leading brands with nearly 300 hotels in operation in 69 countries and territories, today announced the \"LOVE BLU, BE PINK!\" campaign where one room in each participating hotel across the globe will turn pink for the month of October. The pink Business Class guest room will feature pink decor and other special pink amenities. A portion of the proceeds from the sale of the pink rooms will benefit charities that support breast cancer research and awareness.

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Robert Parker Collection seamlessly manages 6 properties with Guestline solutions

The Robert Parker Collection, a group of six luxury hotels, have opted for Guestline's superior cloud hosted solutions in order to improve customer service, centralise operations and drive revenue across the group.

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JW Marriott Hotels & Resorts Presents Conversations with Christie's

JW Marriott Hotels & Resorts and Christie's have launched \"Conversations with Christie's\", exclusive global events showcasing a curated selection of luxury goods ranging from vintage handbags to rare wines to handcrafted timepieces and more, and a series of inspiring, informative articles and videos, appealing to both the expert and aspiring collector.

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Attendee list for EyeforTravel N. America released

Over 450 travel executives will be joining them in Las Vegas (October 6-7) to learn how to win the travel customer's trust, loyalty and commerce as their digital behavior evolves. With so many leading brands in attendance from all segments of the travel ecosystem, this is the place to develop the strategy, tools and partnerships needed to navigate this increasingly complex landscape.

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Maestro PMS Launches Personalized ResWave Internet Booking Enhancements at Users Conference

Maestro PMS, the leading provider of hotel management systems to independent operators, announced new direct booking enhancements to its ResWave internet reservations system. ResWave now creates a more personal user experience with features that include loyalty-based and shoulder-optimized rate capabilities, flexible reservation options to let guests add amenities, activities and events to their reservation, and online deposit payment posting. Maestro made the announcement at its 2016 Users Conference August 29 September 1 in Toronto.

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Historic Hotels of America Announces 2016 Awards of Excellence Nominee Finalists

Historic Hotels of America and Historic Hotels Worldwide are pleased to announce the nominee finalists for the 2016 Historic Hotels Awards of Excellence. These Historic Hotels Awards of Excellence recognize and celebrate the finest historic hotels and hoteliers across the nation and around the world.

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Swedish internet booking engine Rapibo partners with eRevMax

Leading Swedish internet booking engine provider, Rapibo has partnered with travel technology expert eRevMax to gain wider visibility into the hotel market. Through this partnership, Rapibo will now be available as an integrated internet booking engine for eRevMax hotel clients thereby making ARI updates seamless across all channels including the hotel brand website.

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From Check In to Check Out, Never Miss a Beat: W Hotels Worldwide Amps Up the Concert Scene with Its First-Ever Weekend Long Music Festival

W Hotels Worldwide, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT), today announced WAKE UP CALL: a W Hotels Music Festival, transforming the concert scene with the boundary-pushing hotel brand's first-ever weekend long music festival. The inaugural event will take over the entire W Scottsdale from September 30 to October 2, with electric performances, exclusive meet and greets, and unexpected experiences popping up in various places throughout the hotel. The music festival will then travel annually to different W Hotels around the world, with the soon-to-open W Las Vegas slated to host the three-day bash in 2017.

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Hyatt Regency Joins Forces With Fast Company and Inc. to Show Travelers Why It's Good Not to Be Home

Celebrity Trainer Gunnar Peterson and James Beard Award-winning Pastry Chef and Cronut Creator Dominique Ansel tapped to bring guests' ideas to life

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Marriott Rewards NewFall MegaBonus Promotion: Choose Your Path to Earn More Points for Travel Experiences

Bethesda, Md -- For the first time, Marriott Rewards members will be able to choose one of two ways to earn up to 50,000 bonus points in the loyalty program's fall MegaBonus promotion \"Choose Your Path.\" Starting on September 1, members who register for the promotion will be able to select the bonus earning option that best reflects the way they travel.

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Westin Hotels & Resorts announces the expansion of the Westin Run Concierge program in North America

Westin Hotels & Resorts announces the expansion of its concierge program in North America, underscoring the growing global demand among business and leisure travelers to rev up their well-being routine on the road. Many Westin concierges will now provide expert insights into surfing, skiing, hiking, and cycling, among other physical activities.

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This NYC hotel housed some of the world's most beautiful women | nypost.com

When well-brought-up young women used to come to New York to live, many of them hopped in cabs and headed straight to 140 E. 63rd St. The building that occupied the corner of East 63rd and Lexington Avenue was the Barbizon Hotel, standing 23 stories high, with 700 guest rooms. More legend than simple address, the Barbizon acted as a sort of upscale dormitory, a gilded safe space for women looking to make their way in the big city at a time when most women were getting married young and having children, not launching careers as models, editors, secretaries and actresses.

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Duetto GameChanger Empowers Hotels, Casinos With Personalized Loyalty Pricing

Most major hotel brands have invested heavily in their loyalty programs to grow their revenues and fight off online travel agencies, but if their perks and static discounts are similar to those of every other brand, how do they create true loyalty?

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ALICE Concierge Delivers a Customized Solution at NYC's Dream Downtown, Quickly Helping the Concierge Team Take Guest Satisfaction to New Heights

In just a few months since adopting the new ALICE Concierge tool, guest services at Manhattan's 314-room Dream Downtown is better able to track guest requests, respond to them quickly using a single online platform, and spend their time where it is most valuable: taking care of guests' needs directly and personally. Since implementation in January, Dream Downtown has seen an average monthly increase of 43% in concierge requests, and a 36% increase in after-hours requests, all handled efficiently under the new system.

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Ghm Enters Mid-tier Segment With New Joint Venture Partnership

GHM has partnered with van de Bunt Partners in a milestone agreement to launch Tin Hotels, a mid-market brand of accommodations set to revolutionalise the concept of lifestyle travel. The move into the mid-tier market by the luxury hotel operator was fuelled by both the travel preferences in the dominant consumers' demographics, as well as by GHM's recognition of marrying relevance and its expertise in the current market situation.

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A New Crop of Concierges Emerges at Westin Hotels & Resorts

NEW YORK -- Westin Hotels & Resorts, part of Starwood Hotels & Resorts, Inc. (NYSE:HOT), today announced the expansion of its renowned concierge program in North America, underscoring the growing global demand among business and leisure travelers to rev up their well-being routine on the road. Still able to get guests the best reservation in town, many Westin concierges will now provide expert insights into surfing, skiing, hiking, and cycling, among other physical activities. This follows the success of the brand's runWESTIN program and the announcement of Chris Heuisler as the brand's National RunWestin Concierge in 2014.

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How To Drive Sales And Engagement With User-generated Content

If you're trying to get more people to stay at your hotel, you need a strong strategy focused on digital marketing for hotels. That means you can't just throw a website together, update your social networks once a week, and expect amazing results. Instead, you need to consistently use marketing methods that have been proven to drive engagement and sales.

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A Fresh Harvest for The Grow House at The Ritz-Carlton, Naples

As a proven success for the luxury resort and the environment, The Ritz-Carlton, Naples debuts new produce this fall in a revitalized version of its CropBox, a sustainable, self-contained, on-site growing system. The 'grown on-site menu' now includes tomatoes, edible flowers and baby zucchini along with an increased production of assorted micro-greens. As the first resort with a CropBox on property, The Ritz-Carlton, Naples has grown more than 7,000 heads of lettuce over the past year, vastly reducing waste and harvesting only what is needed for the property and its guests. The Ritz-Carlton, Naples has focused on making the produce available to its dining options while the brand as a whole moves towards more and more sustainably sourced food and beverage operations.

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Lost luxury: The crumbling allure of abandoned hotels | cnn.com

When it comes to ruined buildings, it's hard to match the poignancy of an abandoned luxury hotel. Once they were places where the wealthy came to play or the less fortunate came to experience a glamor beyond their usual means. Their fall from grace speaks of shattered dreams, faded glories and unforgiving economic realities. And yet, because they seem to still cling to the ghosts of happier times, they remain fascinating destinations, particularly for photographers and enthusiasts seeking to preserve remnants of their luxurious past.

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Engaged Guests are More Likely to Return

Local Measure a market leading customer intelligence platform for hotels recently released results from a study it conducted with over 16 months worth of data at 75 hotels. The aim of the study was to assess the impact of during stay engagement with guests over social media on their loyalty and repeat visitation.

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Family trips are on the rise

IPK International and ITB Berlin examine trends in family trips abroad steady growth despite declining birth rates in many countries Spain is the most popular destination for families. Berlin, 25 August 2016 Despite declining birth rates, family trips are on the rise. In 2015, around 78 million Europeans went on family vacation abroad and spent a total of 640 million nights on these trips. This is the result of a special evaluation of the World Travel Monitor, conducted by IPK International and commissioned by ITB Berlin.

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London hotel prices drop by 16% this month

Hotel prices have fallen in major cities across the UK this month, according to the trivago Hotel Price Index (tHPI), recorded monthly by hotel search websitetrivago.co.uk. In comparison to July, London hotel prices have dropped by 16 per cent, from an average of 171 in July to an average of 143 during August. The only exception is Edinburgh, which hosted the International and Fringe festivals this month and subsequently saw a 35 per cent increase in hotel prices, from 150 per night in July to 202 in August.

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Members Earn More Miles and Can Travel Even Faster with Marriott Rewards' New Korean Air Partnership

Marriott Rewards, Marriott International's award-winning loyalty program, is partnering with global aviation innovators Korean Air to give members even more ways to earn miles. This new partnership will offer Marriott Rewards members the flexibility to earn Korean Air SKYPASS miles when they stay at more than 4,300 hotels across 17 distinctive global brands within the loyalty program's portfolio. Marriott Rewards members can also convert their Marriott Rewards points into SKYPASS miles that they can use for flights on South Korea's largest airline.

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Amsterdam startup Hotelchamp banks 1.75 million seed investment

Hotelchamp is raking in 1.75 million worth of investments. With this first round of funding the Amsterdam-based SaaS-startup can continue its rapid growth and expand its client base. Hotelchamp helps hotels obtaining more bookings through their own websites. The seed investment comes from the founders along with a team of carefully selected angel investors, including a group of entrepreneurs from the hotel- and e-commerce-industry.Hotelchamp advantagesThe smart technology of the Amsterdam startup personalizes hotel websites in real time based on visitor behavior. Thanks to Hotelchamp, hotels are now capable of encouraging and convincing visitors to book a room directly. As a result, hotels will profit from significantly higher conversion rates. This offers advantages to both hotel and their guests, explains CEO and founder Kristian Valk: \"Hotels become less dependent on the large booking websites by using our software on their own websites. They will have direct contact with their hotel guests, which makes the entire booking process a lot more personal.\"Massive chains worldwideHotelchamp's technology is already being used by hotels around the world. Most recently Millennium Hotels signed up to Hotelchamp. This hotel chain has 120 hotels in 79 different cities in Europe, Asia, the United States, the Middle East and New Zealand. Other chains and renowned names, like the Pallazzo Versace in Dubai, the Baros luxury Maldives Resort, Amber Hotels in Germany, as well as Bilderberg Hotels and WestCord Hotels in the Netherlands.Popular with hotelsHotels pay Hotelchamp a fixed amount each month to use its software. The amount depends on the number of rooms they have on offer. Hotels are not required to pay Hotelchamp any fees or commissions for bookings, like they have to do with the existing booking platforms. Growth numbers indicate this model proves to be successful with hotels. Currently the Amsterdam Saas-startup's turnover increases by 77 percent each month. Hotelchamp expects an eightfold increase in subscription fees this year.Carefully selected angel investorsHotelchamp carefully selected the angel investors they approached. Among these are several well-known internet entrepreneurs. Founding partner Investion Venture Capital brings specific expertise and experience in the field of startup acceleration, which helped Hotelchamp to realise its extreme growth in such a short amount of time.Perfect team of investorsValk: \"We specifically went looking for a perfect team of investors, consisting of thoroughly experienced experts in fields such as hospitality, e-commerce, media and finance. The fact that we also have three investors from the hotel industry proves that Hotelchamp is catering to an urgent demand in the hospitality industry. Hotels want more control and more direct contact with their customers, and through our technology that has become possible\".

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The Austrian Tourism Market - Horwath Special Market Report

Austria offers an exciting and rich variety of tourist attractions to its visitors: modern cities, beautiful nature and well-preserved cultural highlights. The so-called \"Alpenrepublik\" is also home to many international events such as the Salzburg and Bregenz Festival or the Opera Ball and Life Ball in Vienna. Austria is an attractive year-round tourist destination and welcomed almost 40 million overnight visitors in 2015. Since 2000, tourism arrivals have increased by a total of 49% and overnight stays by 19% to reach new record levels.

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Compete like a digitally born travel brand

Gone are the days when companies were judged by the quality of their product, the battle for the travel consumer is now fought on the customer experience provided at every touch point.

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VivoAquatics Announces Launch of VivoPoint Management System

VivoAquatics, the leader in providing innovative and sustainable aquatic solutions, has just announced the launch of VivoPoint, the industry's first aquatic management system. The platform enables facilities to improve water safety and reduce operating costs while also giving property and executive management the tools to improve overall guest satisfaction.

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Internet Moguls gets the Digital Mandate for Ramee Group of Hotels

Internet Moguls, a 360-degree strategic digital solutions company has been announced as an official Digital Marketing Agency for Ramee Group of Hotels. Presently, the Ramee Group operates 42 hotels, resorts and apartments in India, UAE, Oman and Bahrain. Internet Moguls, on the other hand, is the digital marketing agency for the hospitality industry and helps its clients to drive its revenues through digital techniques. As an official digital marketing agency, Internet Moguls will handle all the digital services that includes Website Designing & Development, Search Engine Marketing, Search Engine Optimization, Social Media Marketing, Online Reputation Management to Email Marketing and much more. Moreover, it will also take 'digital hospitality' training classes to impart digital marketing knowledge to its hotel partner.

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Caribbean Tourism Businesses Must Adapt to Succeed Says Karolin Troubetzkoy of CHTA

The President of the Caribbean Hotel and Tourism Association (CHTA), Karolin Troubetzkoy sees the upcoming Caribbean Hospitality Industry Exchange Forum (CHIEF) as an opportunity for hotels and tourism-related businesses to take stock and to \"open our eyes to the bigger picture, which is so important if we want to succeed not only as individual businesses and destinations, but also as a region.\"

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LateRooms.com Keeps Comedy At The Heart Of New Direct Response TV Campaign

LateRooms.com and Mother London have teamed up yet again to launch the hotel booking site's latest TV campaign featuring an all new brand character. Following the 'It's Going To Be A Great Night' campaign, which was created by Mother and launched in November last year, running until June this year, LateRooms.com will return to TV screens from Sunday 21 August with two new adverts, designed specifically to support the brand's upcoming and future sale activity.

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Wyndham Email Marketing is All About the Loyal Customer | dmnews.com

The following is the transcript of an email QA with Whitney Cripe, senior director of loyalty marketing at Wyndham Hotel Group. How would you broadly define what Wyndham's email strategy is? Our strategy is to engage, energize and inform customers. From a brand perspective, we want guests who stay with us to have news, offers, and benefits that speak to them and provide real value. We also want to encourage them to become part of our Wyndham Rewards loyalty program so that they earn and redeem points on every stay. For those that are already members, we want to encourage them to return again and again by featuring exclusive offers and rates, and great perks like discounts on local attractions and events.

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Why Pinterest is a platform that marketers cannot ignore | mobilecommercedaily.com

Pinterest has always had huge commercial potential for luxury brands. For consumers, it is a massive searchable database of inspiration and inspiration curated by humans rather than by bots. For brands, it is an insight into consumer purchase intentions, indicated either by what consumers pin or what they search for intentions revealed in more detail, and earlier in the purchase cycle, than any other search engine or social network can muster.

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Global tourism GDP resilient this year, but woes for France, Turkey | reuters.com

Travel and tourism will contribute less than previously forecast to the economies of France, Turkey and Brazil this year, hit by attacks, political and economic turmoil, though globally the sector is resilient, the World Travel and Tourism Council said. Brazil is hosting the Olympic Games this year but its travel and tourism sector has suffered under a political crisis, its worst recession since the 1930s, and the Zika virus. The sector's contribution to Brazil's gross domestic product (GDP) is expected to shrink by 1.6 percent this year, against a previous forecast for a drop of 0.9 percent, the WTTC said.

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Hilton's Curio Brand Teams up with Gavin DeGraw to Create \"Insider\" City Guides

CORRECTING and REPLACING Curio A Collection by Hilton Teams up with Gavin DeGraw to Create \"Insider\" City Guides

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New Executive Appointments at Mexico's Velas Resorts in Riviera Maya, Vallarta-Nayarit

Eduardo Vela Ruiz, founder and president of Mexico's \"Beyond All Inclusive, Beyond All Compare\" Velas Resorts, announces Denys Montes de Oca has been promoted to Senior Director of Sales and Gina Jimenez to Director of Sales of the AAA Five Diamond Grand Velas Resorts in Riviera Maya and Riviera Nayarit. In their new positions, Montes de Oca and Jimenez are responsible for the development and implementation of worldwide sales for the luxury \"Beyond All Inclusive, Beyond All Compare\" resorts, members of Leading Hotels of the World. Together, the two will also develop and execute the sales strategy for Casa Velas, the Mexican hotel group's boutique adults-only hotel and ocean club in Puerto Vallarta. The appointments are effective immediately.

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Carlson Rezidor Hotel Group Partners Accomable To Provide Accessible Accommodation Solutions Across Asia Pacific

Carlson Rezidor Hotel Group, one of the world's largest and most dynamic hotel groups, today announced its Asia Pacific initiative of partnering with Accomable, a UK- based pioneering global platform that provides specialised information and listings on assisted travel, adapted hotels and vacation rentals for disabled and elderly people. Other site highlights include useful tips such as nearby hotel attractions and travel information vital for all accessible travelers.

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NAVIS Named a Top Workplace in Central Florida by Orlando Sentinel

NAVIS, the #1 reservation sales and marketing platform for independent hotels, resorts, and vacation rental management companies today announced that it's East Coast office has been named one of Orlando Sentinel's Top 100 Workplaces in 2016. This year's recognition marks the fifth consecutive year that NAVIS has been ranked as one of the best places to work, and follows other honors NAVIS has received as a Top Place to Work in Oregon four years in a row.

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HeBS Digital Nominated for Most Effective Digital Media Buy by The Drum Digital Trading Awards USA

HeBS Digital is excited to announce that their Dynamic Rate Marketing (DRM) campaign with Lotte New York Palace has been nominated in the Most Effective Media Buy category by The Drum's inaugural 2016 Digital Trading Awards USA. This nomination recognizes HeBS Digital, a leading hotel digital technology, full-service digital marketing and website optimization consulting firm, as a pioneer in the smart data marketing and ad-tech space.

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Celebrities' Hotel Habits

Here is an infographic showing some of the craziest things surrounding celebrities and staying in hotels. As we all know, a hotel's number one priority is taking care of their guests. Most of the time that means making sure rooms are tidy, towels and toiletries have been replenished and that you've got an extra pillow if you need it. But what happens when an A-List celebrity books in?

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TrustYou Extends Reach of its Meta-Reviews through Partnership with TRIPCON

TrustYou (www.trustyou.com), the world's largest guest feedback platform, has been selected by TRIPCON, Japan's premier site for comparing and booking hotels, to provide Meta-Review data for its search results.

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Five Minutes With: Stephen Taylor Breaks Down Marketing in the Travel Industry | dmnews.com

One thing that's different between travel and other industries is that the universe of resources for travel research and planning is nearly infinite. [There are] online platforms and booking sites for hotels, rental cars, and airfare, [as well as] traveler magazines, websites, blogs, Facebook and Instagram feeds, and consumer review pages. In his pursuit of the ideal timing, itinerary, and price point, the average traveler will search nearly 40 websites. Cutting through this meandering path to purchase to deliver effective ads can be a huge challenge for travel marketers.

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How HostelWorld uses video to connect with target audience of young travellers | econsultancy.com

HostelWorld has grown to become one of the leading hostel booking sites, linking travellers with over 33,000 properties in 170 countries. By tuning into what makes millennial travellers tick', its digital marketing strategy is all about connecting with those under the age of 35. While the brand's eager use of the M' word might put off some, it's certainly succeeded in engaging an adventure- seeking generation. Using humour and creativity to great effect, it's a fine example of a business using video to promote its brand position and strengthen loyalty. Here's why.

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How Brands Helped Kill the App | dmnews.com

Apps were supposed be the future of mobile advertising, but too many useless, self-serving efforts are once again killing the golden goose. In March 2013, the Harvard Business Review published an article all but declaring the death of mobile ads, advising marketers to direct their budgets instead toward the thriving world of apps.

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TripAdvisor Struggles To Convert Visits Into Bookings Consumers Spending Less On Site | traveltrends.biz

TripAdvisor may be the world's most popular travel website at 350m unique visitors a month but the actual business is going through a rough patch with net income for the first six months of 2016 almost half what it was in 2015: US$62m compared with US$121m. President and founder Steve Kaufer urged investor patience. \"We continue to play the long game as we navigate our business to deliver the best user experience in travel,\" he said.

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HFTP Launches New Association-Focused News Site: HFTP News

Building on its mission to make education more accessible to the hospitality industry at large, Hospitality Financial and Technology Professionals (HFTP), a leading global nonprofit hospitality association, has launched another informational news site: HFTP News. HFTP News is an online, association-specific site where users will find all of the association's news and information as well as industry updates. The new site is an additional benefit for HFTP members and the global hospitality industry.

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RLHC and MyCheck Delivering Unprecedented Guest Experience On and Off Property

RLHC (Red Lion Hotels Corporation) today announced that it is working with MyCheck, the leading mobile payment platform provider, to enable digital wallet and mobile payment functionality for its new mobile application Hello Rewards. The new partnership will give loyal customers and hotel guests a unique end-to-end experience on and off- property from reservations, to check in, viewing the hotel folio, ordering room service, paying in hotel restaurants and grab-and-go counters to checkout.

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Holiday Inn Express Brand Gets Football Fans Game Ready with Latest Pancake Selfie Express Tour

Fall football, pancakes, selfies: The Holiday Inn Express brand and its clever Creative Director, actor/comedian Rob Riggle, know that these are a few of guests' favorite things. InterContinental Hotels Group (IHG), one of the world's leading hotel companies, is hitting the road again this month with the latest Pancake Selfie Express mobile breakfast tour to allow fans in the Big Apple, the nation's capital and beyond to experience the simple genius of a laser-printed selfie on a pancake. During its multi-state tour, the high tech food truck, part of the brand's latest Stay Smart campaign, will travel to select Southeastern Conference (SEC) football games this fall to celebrate game day. The brand is also introducing Snoozapalooza, a new promotion that extends both breakfast and check-out time until noon every weekend throughout the fall, so fans can rest and refresh after the big game.

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Hotels.com finds New York City offers top hotels for Pokemon Go travelers.

Geo-tagging, community building and popular landmarks - a few of the new ways mobile gaming is impacting travel, San Francisco follows New York in number of top ranking US 'Poketels', Paris is home to 6 of the top 10 'Poketels' Internationally and free hotel Wi-Fi to play Pokemon Go is more important than free breakfast.

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2016 Kids' Holiday Wish List: Sun, Sea, Sand, Space and, er, Zombies?

New research from Jet2holidays found that this year, kids want a holiday with a space-themed hotel, with roller coasters and water slides, somewhere along the Mediterranean Sea.

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Greek tourism: Last-minute international arrivals jumped 9.1% in July, says SETE

July saw an increase in last-minute international tourist arrivals in airports and roads, Greece's largest tourism body SETE said on Wednesday. According to the association, airports nationwide recorded a 9.1 percent rise (about 276,000) in arrivals last month, while 1.6 percent more tourists (about 30,000) arrived by car, compared with the same month in 2015.

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How Consumers Use Online Reviews Today

Online reviews play an important role for shoppers, with the majority of consumers (88%) saying reviews help when deciding what to buy and who to buy from, according to new research by Trustpilot, the leading review community for online shoppers. The findings from Trustpilot's first ever U.S. consumer-focused survey looked into the importance of reading, writing and trusting online reviews.

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Guestline partner with GuestRevu to drive guest feedback and boost revenue

With online reviews having a significant impact on hotel rates and occupancy, Guestline have partnered with GuestRevu to provide hoteliers with an automated guest feedback and online reputation management solution.

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Victoria Inn Hotel & Convention Centre Adapts to Mobile-Dominated Guest Lifestyles with ASSA ABLOY Hospitality Mobile Access

Stockholm August 16, 2016 The Victoria Inn Hotel & Convention Centre, a Winnipeg, Canada-based property offering 260 newly renovated guestrooms, has enhanced its security access and self check-in capabilities with the implementation of ASSA ABLOY Hospitality Mobile Access. This advanced new feature allows the property to adapt to the hospitality industry's rocketing demand for faster, mobile device-compatible self-service options. Along with the installation of cutting edge VingCard Signature RFID door locks and Visionline security access software, ASSA ABLOY Hospitality Mobile Access provides guests with unprecedented security and unmatched convenience.

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Calling All Travel Startups & Innovators

Twelve start-ups will have the opportunity to pitch to top industry investors at EyeforTravel's Start-Up & Innovation in Travel Awards (October 6-7). Taking place as part of EyeforTravel North America 2016 at the Palms Las Vegas, successful applications stand the chance to receive much needed advice, funding and exposure against a backdrop of a new wave of innovation in mobile, data and technology.

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ADARA Builds a New Analytics Foundation Helping DMOs Measure Impact on Their Marketing Spends

Travel data platform ADARA has built out its Analytics team with the addition of key executives, appointing Matt Clement Manager of Senior Analytics out of Ft. Worth, and Don Jones Manager of Senior Analytics out of it's New York office. ADARA Impact is an analytics solution that combines the world's largest set of first party travel data with destination media campaigns to help guide marketing strategies for DMO and tourism board partners.

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With Summer in Full Swing, ALICE Empowers Concierges to Score the Hottest Ticket in Town for Guests

The hotel concierge no longer has to rely solely on pen and paper to keep her teams organized, and keep guests satisfied. ALICE Concierge, info.aliceapp.com, a new technology platform that empowers concierges to provide optimum guest service, offers the ability to track all guest requests and vendor information in one system. With vast functionality featuring reminders, itineraries, Google-like search, and text messaging with guests, hotel concierges can handle and respond to guest requests quickly, efficiently, and with aplomb.

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Luxury Hotels Group welcomes one of the world's leading wellness retreats

Adding to its growing global portfolio of distinctive, one-of-a-kind properties, Luxury Hotels Group is delighted to announce its newest member this month.

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PolyU Study Finds Internet Travel Planning at Saturation Point in US

Use of the Internet for travel planning in the US market has reached saturation point but there are still opportunities for growth, according to Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and her co-researchers. In a recent study the researchers reveal the changing trends in the use of the Internet for travel planning, with a growing \"bifurcation\" between traditional users who use it for \"standard planning\" and those who are increasingly using it to search for products that offer \"deeper and more authentic experiences\". They also identify a number of ways that businesses can improve their services to accommodate travellers' changing needs and expectations.

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RLHC Teams Up With Military Makeover

Answering the call to those who have served our country, the National hotel company RLHC (Red Lion Hotels Corporation) (NYSE:RLH) has joined forces with the Lifetime TV mini-series,Military Makeover, in their mission to give back to members of the military and their loved ones. The show enlists the help of design and home renovation experts to transform the homes of military families across the country.

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Going for Email Gold: 5 Winning Strategies for your Next Email Marketing Campaign [Infographic]

Athletes from around the world are convening in brazil to face off in the ultimate athletic contest. After years of practice, they're ready to compete at the highest level to win medals and victories for their home countries. In the spirit of sportsmanship, Campaigner has compiled the following winning strategies for email marketers to take home the gold with their next campaign.

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The 4 Keys to Creating Exceptional Travel Content in 2016 [Infographic]

Developing highly engaging content has become absolutely essential for travel brands.

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Survey Asks: What Sacrifices Are Your Guests Making for a Mobile Check-In Experience?

As travelers themselves, hoteliers experience some of the same irritations their guests face when it comes to the room assignment process. With mobile check-in via smart devices growing in popularity, frustrations arise when travelers arrive early or check in via mobile app but they still have to wait for their exact room type to be made available upon arrival. hospitalityPulse Inc. is asking hoteliers to take a short \"Check-In Experience Survey\" that reflects upon their most recent experiences. The purpose of this exercise is to help hoteliers identify problems with their own room assignment processes and implement a solution for an improved guest experience.

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The importance of brand standards | ehotelier.com

For a brand to have meaning in any useful sense there must be a collection of clear and concise standards which ensure that each user of the brand has the responsibility to deliver a consistent and uniform guest experience. The great hotel operating companies of the world whether they are international or entirely local, or whether they have one brand or a suite of brands, fundamentally depend on their owners and franchisees to adhere to brand standards. Typically the brand standards are most comprehensively codified with respect to five (5) star brands as these generally are the most treasured gems in the operator's stable of brands.

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Northstar Travel Group launches international event: European Mountain Travel Summit

Leading B-to-B information, event, and marketing solutions company, Northstar Travel Group, announces the launch of the European Mountain Travel Summit: A Global Leadership Forum Presented by Mountain Travel Symposium. The two-day event, held 10-12, January 2017, takes place at Crans-Montana in the heart of the Swiss Alps, and gathers over 200 senior executives from the international mountain travel industry. Featuring cutting-edge content and unique networking opportunities for senior executives, the European Mountain Travel Summit assembles some of the greatest minds in travel. Attendees have the ability to interact and share experiences, insights and knowledge through a series of general sessions, speaker presentations, panel discussions, and pre- and post-event Alpine skiing excursions. \"We are thrilled about the launch of the European Mountain Travel Summit. Extending Mountain Travel Symposium's reach internationally is a natural progression for Northstar as we continue global expansion with our brands and events,\" said Bob Sullivan, President, Northstar Travel Group. \"Our goal is to bring together senior leaders to discuss critical issues and challenges within the mountain travel industry, bring about solutions, and in turn, make the industry more successful.\" The event is developed in partnership with Switzerland Tourism. Known for reliability, punctuality, political and economic stability, authenticity and stunning nature, Switzerland provides the essential backdrop for the event's debut. \"We are very excited for the first European Mountain Travel Symposium to take place in Switzerland,\" said Juerg Schmid, CEO of Switzerland Tourism. \"Switzerland as the original winter tourism destination with over 150 years of history and Crans-Montana as a premier mountain resort in the Swiss Alps provide the perfect setting for representatives of this industry to discuss the future of winter tourism.\" European Mountain Travel Summit becomes the first expansion of the Mountain Travel Symposium, which is now in its 42nd year. Known as the single largest and longest-running annual gathering of mountain travel professionals in the world, MTS gathers representatives from over 35 countries to establish relationships, build their business, and create a stronger mountain business community. \"The European Mountain Travel Summit is a perfect next step to expand the Mountain Travel Symposium brand,\" said Michael J. Pierson, Managing Director, Mountain Travel Symposium and European Mountain Travel Summit. \"What is exceptionally innovative about EMTS is four-fold. First, the exclusive nature of our attendees: C-level and senior marketing executives. Second, our global perspective. Third, our content: focused on market research, strategic marketing, and best practices and trends - both worldwide and on a strategic level. And fourth, our education and networking,\" Pierson added. \"EMTS is an annual summit you do not want to miss.\" The inaugural event will take place at Crans-Montana, one of the leading mountain resorts in Switzerland. Crans-Montana is an exceptional site, located at an altitude of 1500 meters, on a south-facing plateau, in front of the magnificent panorama of the Valais Alps. \"Crans-Montana is extremely proud to host the first EMTS,\" said Bruno Huggler, Director, Crans-Montana Tourisme & Congress. \"We all are looking forward to making the first EMTS an outstanding and unforgettable experience. As one of the leading mountain resorts in the Alps, Crans- Montana has a long and rich tradition in tourism. This event is a natural fit for our destination and we cannot wait to share our amazing views, activities, cultural experiences, and gastronomy with all of our guests.\" To learn more about the European Mountain Travel Summit visit www.europemts.com

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Two Million Doors, 400 Hotels, One Revolutionary Year: Hilton Celebrates Digital Key Milestones and New Hilton HHonors App Features

\"Digital Key is fabulous!\" \"This is an extremely convenient benefit for being a Hilton HHonors member.\" \"For a frequent traveler like myself, the ability to select my room and bypass the front desk is a competitive advantage. No other hotel group offers this type of service.\" These are just a few of the 55,000-plus Hilton HHonors testimonials since Hilton (NYSE: HLT) launched Digital Key one year ago. Since that time, Digital Key has opened 2 million doors for Hilton HHonors members at 400 hotels.

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Hotels must ease booking shift from mobile to desktop | hotelnewsnow.com

As the push for hotels to streamline the mobile bookings process continues, hoteliers must also keep in mind that a booking journey born via mobile often still migrates to the desktop, sources said. Speaking during Phocuswright's recent Mobile's breaking points: Are smartphones ready for center stage in travel planning? webinar, Phocuswright VP of research Douglas Quinby and Google product marketing manager Shelby Coyne discussed the path travelers take in booking their journeys. Quinby said consumers, particularly those in the U.S., are very comfortable using smartphones to browse travel destinations and hotels. But their comfort level isn't as high when it comes to making the purchase, especially compared to other categories like music, books and household goods. There's very clearly a migration from smartphone to desktop or laptop, he said.

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The Biggest Tech Challenges of Today's Digital Publishers | marketingprofs.com

As the ad tech industry continues to rapidly develop, many publishers find themselves facing inevitable challenges. Among the wide range of concerns are ad blockers, a lack of technological resources needed to support all ad formats and traffic, an overreliance on social media, and the prevalence of irrelevant ads.

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hetras acquired by Shiji

Beijing Shiji information Technology Co. Limited (Shiji), announced, effective August 3, 2016, it has acquired hetras Deutschland GmbH and all its operations. \"We are very pleased with this acquisition and the opportunity it represents,\" said Kevin King, Chief Operating Officer, Shiji. \"As a result of this transaction, hetras can now look towards the future and prepare an ambitious plan for growth, supported by Shiji.\"

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Amadeus & Zingle partnership is revolutionizing guest communications and experience

With over 4.77 billion mobile phone users estimated worldwide by 2017 [1] and 350 billion text messages monthly[2], the growth in mobile and in texting and messaging is rapidly becoming the biggest trend in hotels. Hotels are moving quickly to take advantage of messaging technology to increase guest engagement, improve guest loyalty, extend their competitive differentiation, and grow revenue. And thanks to the Amadeus and Zingle partnership, hoteliers can already text and message their guests and provide a whole new level of personalization.

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Hotels discover cancellation fees no match for prepayment discounts | travelweekly.com

When it comes to hotel companies' recent attempts to tweak consumer behavior by encouraging early, prepaid bookings while discouraging last-minute cancellations, the carrot appears to be working far better than the stick. Hilton Worldwide and Marriott International are among hotel companies that have tested stricter cancellation policies, charging the guest at least one night's stay if the reservation is changed or canceled after a certain deadline.

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Hotel rates in Paris halved as visitor numbers slide | telegraph.co.uk

Hotels in Paris are offering discounts of up to 56 per cent in a bid to entice tourists back to the city. The recent terror attacks in France have had a devastating impact on the country's tourism industry. According to Matthias Fekl, the junior minister for tourism, hotels in Paris had an occupancy rate of just 32 per cent in the second half of July, compared to 77 per cent for the same period in 2015.

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The Ritz-Carlton Encourages Sustainable Driving

With a dedication to superior service and fostering a sustainable future, The Ritz Carlton Hotel Company L.L.C is pleased to offer charging stations at properties across the globe. Currently installed at a majority of the iconic brand's North American locations and select international hotels, electric car owners charging at Ritz-Carlton locations can experience all that The Ritz-Carlton has to offer, with extraordinary destinations and exceptional service.

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Tourism in times of terror - Close to half of all tourists worldwide are changing their travel behaviour

The threat of terrorism significantly influences holiday planning major differences in the safety image of individual destinations ITB Berlin and IPK International analyse global changes in travel behaviour enthusiasm for travel is nevertheless unbroken

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Four Key China-Related Trends Shaping Asia Pacific Hotel Industry

Mainland Chinese investors exported over $5 billion into the hotel real estate sector across the globe in 2015, and the country accounted for nearly half of all cross-border investment out of the Asia region. As Chinese investors brought a new perspective to deal selection, what are the trends that will shape the sector in Asia Pacific going forward?

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Attracting the Next Generation of Travelers | adweek.com

Young travelers are a growing demographicand they're not all kids taking a gap year before college or partying over summer vacation. Rather, millennials are a savvy group with a taste for adventure and the skills to research and plan a great trip without ever leaving their beds. A lot of millennials do most of the research and planning for their trips on their smartphones.

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Latest trend in hotel brands: Not to be a brand at all |

While in the past, big chains sold themselves on consistency, today they are pushing one-of-a-kind properties over cookie-cutter rooms. The shortcut to this transformation: get existing independent hotels to join the chain. New brands have been created, letting these properties keep their identity but still leverage the larger brand's reservation system and loyalty program.

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3 Reasons Why Professional Development Motivates Millennials | incentivemag.com

Today's workforce is comprised of five generations, each with distinct qualities that can be profoundly felt in the workplace. By 2020, the Millennial generation -- those born between 1980 and 1994 -- will comprise 51 percent of the Western workforce. As you may know well know, members of the Millennial generation often aren't motivated by traditional compensation and benefit perks that more easily secured the loyalty of prior generations. Instead, they seek organizations that champion values they hold dear, including sustainable practices, flexible work, and employee development opportunities.

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Terrorism fears up stakes for tourism as Europe travel falls off a cliff' | cnbc.com

Paris. Nice. Brussels. Orlando. Istanbul. Venezuela. Brazil. Baton Rouge. Dallas. The list of places around the world touched by terrorism, violence, rising crime rates and health alerts continues to grow, along with the impact on the travel and tourism industry. In 2015, the sector contributed an estimated $7.2 trillion to the world's economic output and supported more than 284 million jobs worldwide, according the World Travel & Tourism Council.

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Google Rolled out Accelerated Mobile Pages (AMP) to Main Search Engine Results Pages (SERPs)

Is your website AMP ready? Google announced on August 3rd, 2016 that AMP pages are available beyond the news carousel and in main search engine results pages. AMP (Accelerated Mobile Page) is Google's new format for rendering websites and content on mobile phones for faster speeds and download times for user enhanced experience.

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Video: Tye Turman discusses new hotel builds, adaptive reuse, and brands | jmbm.com

Tye Turman, Senior VP of Lodging Development at Marriott, speaks with David Sudeck, senior member of JMBM's Global Hospitality Group at JMBM's 2016 Meet the Money the national hotel finance and investment conference. They discuss what's in Marriott's pipeline, PIPs, adaptive reuse, and Marriott's brands, including Moxy and AC.

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Cardmembers Receive Access to Even More Extraordinary Experiences With Enhancements to The Ritz-Carlton Rewards Credit Card

Today, Chase and The Ritz-Carlton Rewards, the guest loyalty program of The Ritz-Carlton Hotel Company, LLC, announced enhancements to The Ritz-Carlton Rewards Credit Card including the upgrade of the card to Visa Infinite. Cardmembers will now get airline ticket discounts, access to more than 900 Priority Pass lounges, Global Entry application fee reimbursement, special car rental privileges and numerous exclusive experiences, among many other benefits.

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The Pines Resort hits major milestone as guests introduce over 100,000 travelers to the hotel with Flip.to

Flip.to, the advocacy platform for hotels has attracted a massive audience of over 100,000 travelers for The Pines Resort in just the first year, while boosting the resort's brand with compelling, co-created stories from their guests.

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Mantra Group supports the Luke Batty Foundation

Mantra Group properties and team members from all around Australia have united to raise $79,265 in the past year for the Luke Batty Foundation, the Group's official charity partner. The FY16 donation, which was presented to Rosie Batty at a fundraising event at Peppers Noosa Resort & Villas on 5 August, will help the Luke Batty Foundation continue their important work of building awareness of family violence in our community. Luke Batty Foundation CEO and 2015 Australian of the Year Rosie Batty said the Foundation depends on businesses and the community for assistance and support.

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Breaking out of the Cookie-Cutter Hotel Room | abcnews.go.com

The latest trend in hotel brands is to not be a brand at all. While in the past, big chains sold themselves on consistency, today they are pushing one-of-a-kind properties over cookie-cutter rooms. The shortcut to this transformation: get existing independent hotels to join the chain. New brands have been created, letting these properties keep their identity but still leverage the larger brand's reservation system and loyalty program. Hotel owners supposedly see more business. Guest get a branded seal of approval for an otherwise unknown hotel. And the hotel chains quickly increase management fee revenue without spending money to develop new properties. Plus, there are only so many new hotels being built each year.

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This Alabama hotel houses bees to harvest its own honey | al.com

First opening in the 1940, the Admiral hotel reintroduced itself to downtown Mobile as a part of the Hilton Curio brand of boutique hotels in 2015. Shedding its existence as a Radisson property and stepping into a new chapter meant embracing a connection to the past and making strides toward the future. Under the leadership of General Manager Joe Langford, the new Admiral dons a retro art-deco attitude with touches of nautical style, inspired by namesake Confederate naval hero, Admiral Raphael Semmes. One idea credited to Langford, the idea to harvest honey in-house, may not have any historical significance in a space with many links to the past. But one thing it does have, is legs. And wings, for that matter.

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CHEERS! FOUR POINTS Celebrates International Beer Day

Four Points, part of Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), today announced that it will celebrate International Beer Day, August 5, at its 200+ locations around the world and continue for the entire month of August. Occurring the first Friday of every August since its inception in 2007 in Santa Cruz, California, International Beer Day has become a worldwide party, with the purpose of uniting the world under the banner of beer by celebrating the beers of all nations together on a single day. Four Points, with its passion for beer and its signature Best Brews program, is the perfect location around the world to celebrate and toast this holiday

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In search of hotels, more travelers turn to OTAs than hotel websites.

According to a research paper jointly released by travel industry research authority Phocuswright, and Expedia, 61-75% of online hotel shoppers in a range of developed markets used an online travel agency (OTA) when shopping for hotels and accommodations, compared to just 15-44% who visited a hotel website.

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AAHOA Breaks All-Time Membership Record, Sets Sights on Next Milestone

The Asian American Hotel Owners Association (AAHOA) announced this morning that as of Aug. 3, membership numbers have surged past the previous record (15,192) and are on track to reach 16,000 by the end of the year.

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Cottage etiquette: How to be a great (and laid-back) guest or host | theglobeandmail.com

My family never had a cottage when I was growing up, which might cause you to say: Well, Dave, that certainly makes you under-qualified to pontificate on cottage etiquette. To which I say: Au contraire. It makes me hyper-qualified. I worked hard for those cottage invites, man and once I got my foot in the door, I was a whirling dervish of good-guestmanship. Me: Let me get those, Mrs. Johnson. No worries! I enjoy doing dishes. You know, the mystery writer Agatha Christie once said she got her best inspirations doing dishes so, since I'd like to be a writer myself some day, you'd actually be doing me a favour letting me do the dishes, etc., etc.

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Travel: Italy home to 2nd most expensive beach destination in Europe

Positano, an idyllic cliffside village on southern Italy's Amalfi Coast, is the second most expensive beach destination in Europe this summer, according to a survey conducted by French travel website Allovoyages.fr.

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How Trump's Divisive Campaign Is Hurting His Hotel Business | fortune.com

Are Donald Trump's hotels an early casualty of one of the most divisive presidential campaigns in generations? If new numbers released by an online booking site are any indication, the answer may be yes. Trump hotel bookings have plummeted nearly 60% for the first half of 2016, according to new data released today by the online travel site Hipmunk. The site measured the percentage of Trump bookings within its markets. For the first quarter, it found reservations tumbled 59.36% compared with the previous quarter, and for the second quarter, the group suffered a 57.46% decline, according to Hipmunk.

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When Hospitality is Not Hospitable. 5 Learnings for Every Industry | customerthink.com

I had lunch last week with one of my ex-colleagues. We decided to try a new restaurant close to where she works. It's only been open a month, and it shows. This hospitality outlet certainly has a lot to learn about customer centricity! I was able to share our adventure with the proprietor when his manager (naively?) asked us if we had enjoyed our lunch. I don't think she expected all the comments we made. However, she quickly called the owner over, who was extremely interested in listening. He heard our detailed description of our time there with patience and encouragement, asking lots of questions as our tale unfolded. I therefore, thought I'd share our experiences as they are useful lessons for anyone who wants to be more customer centric. Whether you are in hospitality or not, putting the customer first makes good business sense.

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The Platform Approach to Hospitality

From Amazon in retail, to Uber in transportation and Airbnb in hospitality, a variety of businesses across multiple industries are embracing platform strategies. For the hotel industry, this new model offers both a competitive threat and an opportunity. By using technology to deliver services in more convenient, faster and more transparent ways, these companies are building massive businesses and threatening incumbents.

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The Psychology of Successfully Marketing to Millennials [Infographic] | marketingprofs.com

Want to know more about Millennials and how to market to them? Here's a look at vital stats about this demographicand info about how best to reach it. Some 82% of Millennials (people age 18-29) interact with brands or retailers on social media, where 49% follow their favorite brands or retailers, according to the following USC Dornsife infographic.

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Boring Marketing Ends Today

With most resources allocated to product development, not all startups are equipped to create award-winning marketing and PR campaigns. New firm, mark.ady, is on a mission to change this by providing travel startups with insanely great marketing, branding and PR that allows these companies to quickly connect with their customers. \"There are too many innovators entering the market that have stale, cookie-cutter, and, quite frankly, boring marketing. It goes something like this: draft a generic press release, cross fingers for pickup, send the occasional email newsletter, write a (forgettable) blog, repeat. Then, everyone wonders why their content isn't generating buzz and creating new business,\" says Margaret Ady, founder of mark.ady. \"Innovative companies don't deserve dull marketing. More importantly, they can't afford it because it won't generate revenue. We are here to create marketing that is as innovative and fun as the startups that we are working with.\"mark.ady's creative approach can be seen in its own launch campaign, which uses a content-driven Facebook messenger bot (mark.ady bot) to deliver marketing insights, curate custom travel news based on a user's interests, and engage in very basic small talk when users need to take a break from their busy workday.\"No two companies are alike, so why should their marketing be? We work with each client to create custom solutions that are right for their business, with projects ranging from large in scope, like developing and implementing a new marketing strategy, to smaller in scope, like drafting an interesting blog article,\" says Ady. \"Regardless of the project, our approach to marketing is unique, bold and methodical, and our results are easily measurable.\"mark.ady officially opened its doors on August 2, 2016. The company has already signed a few clients and is in talks with others. If you want to join the list of growing clients looking to make their mark with great marketing, branding, and PR, get in contact with mark.ady:www.markady.com.

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AAHOA President, Treasurer to Speak at Red Lion Hotels Conference

Asian American Hotel Owners Association (AAHOA) President and CEO Chip Rogers and Treasurer Hitesh \"HP\" Patel will address audiences this week at the Red Lion Hotels Corporation Conference in Spokane, Wash., on August 2-5.

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Virginia Beach CVB Selects Regatta Travel Solutions to Power Booking Engine on VisitVirginiaBeach.com

Regatta Travel Solutions announced today that the Virginia Beach Convention & Visitors Bureau has selected Regatta Travel Solutions to power the booking engine on their official destination website, VisitVirginiaBeach.com. Regatta allows visitors to the destination website to book hotels, attractions and packages on the destination's official website.

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New International Association Launched For Hotel Execs

The International Association of Hotel Executives (IAHE) has been launched to recognise the contribution of key hotel executives to the hospitality industry and provide support and assistance to members throughout their careers and beyond.

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HotelPlanner.com Reveals the Most Group-Friendly Beach Cities in America

Today, HotelPlanner.com released their list of the Top 10 Most Group-Friendly Beach Cities across the U.S., right in the middle of summer, which is a popular season for group travel. The ranking is determined by a compilation of sales data from beach cities with the most group travel bookings and includes types of groups and the average number of travelers from June 2016 to August 2016.

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How Online Travel Agencies Manipulate Your Search Results | huffingtonpost.com

At first, to Christine Compo-Martin, the Expedia.com search results looked like a mistake. As she queried the site for a hotel room in Philadelphia, she found properties without photos. Honestly, if there aren't pictures, I don't even begin to consider it, said Compo-Martin, a retired teacher who lives in New Hope, Pa. I want to know where I'm staying not show up and discover it's not fit for cockroaches.

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Ritz-Carlton joins with British Vogue, GQ for theatrical experience | luxurydaily.com

The Ritz-Carlton is painting a sensory picture of the boundless possibilities accessible at its properties with help from two Conde Nast publications. Titled Room No.8, a sensory experience was held in London in partnership with British Vogue and British GQ, during which guests were immersed in a series of audiovisual displays, performance art and theater. Taking the experience beyond the singular event, Ritz-Carlton is using footage from Room No. 8 in a creative campaign running on both of the titles.

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Hilton ad makes social statement, sparks outrage online | prdaily.com

Hilton published an advertisement in Travel + Leisure magazine that features two men in bed together, and the American Family Association doesn't like it. AFA leadership launched a petition to stop it from circulating further. Here's the ad in question... And here's the crux of the AFA's discontent, as it articulated in a statement on its website:

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AccorHotels announces leadership changes, Vivek Badrinath joins Vodafone

After nearly three years with AccorHotels as Deputy CEO, Vivek Badrinath has decided to join an international telecommunications group as head of emerging countries and the Pacific, starting mid-October 2016.

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Why my first Airbnb experience was underwhelming | hotelnewsnow.com

A few months ago, my cousin reached out to me to discuss bachelorette party locations (you know, Maid of Honor duties). Remember, I'm in three weddings this summer, so apologies if my blogs have centered on wedding festivities. This is a good one, though. It's about my first experience with Airbnb and how the home-sharing platform did not exceed my expectations, which totally contradicts my colleague Sean McCracken's recent experience. Let me back up a little.

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Hospitality Training Techniques In The Era Of Social Networking (A Podcast)

With the proliferation of online guest reviews and social media postings, the service provided by your front of the house team has a direct impact on the buying decisions of future guests. In this complimentary podcast, which is provided by The Hospitality Academy, Doug Kennedy addresses questions such as: How has the need for hospitality training changed in the era of social networking? How effective is the existing hospitality training out there and what can be done to further improve it? Are the training needs of the Millennial generation that much different from those before them such as Gen X-ers and Baby boomers? How effective is the medium of online learning for the topic of hospitality? Given the time constraints of hotel operations, how can managers make time for hospitality training?

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Hotels Break Out IVs and Oxygen Tanks in Next-Gen Wellness Trends | bloomberg.com

The next time you hit the road, be on the lookout for new health-focused initiatives, from brilliant to bizarre. Hotels are racing to help you unwind. At least, that's what you'd be led to believe if you've been following the flurry of wellness news that is suddenly dominating the high-end travel industry. And that doesn't just mean that they're looking to make an extra buck in the spa. (Though wellness tourism is poised to become a $678.5 billion business by 2017, according to the most recent Global Wellness Tourism Economy report.) All around the world, properties are rolling out programs that help you stick to your fitness routine, preserve your sleep schedule, or tap into local wellness traditionssome quirkier than others. Here, the trends to try (or avoid) on your next trip.

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The Ritz-Carlton Hotel Company Partners with Vogue and GQ in Media First to Create Immersive Theatre Experience

In collaboration with British Vogue and British GQ to create Room No.8, The Ritz-Carlton presented a multi-sensory performance-art experience created by some of the best names in visual effects, sound art and immersive theatre. The first of its kind, this event showcased The Ritz-Carlton to patrons in London, by taking them on a journey of discovery, and tapping into every one of their senses. In addition to delivering a theatrical physical presence for The Ritz-Carlton, the performance was filmed and photographed, with this content then providing the basis for the creative campaign, including advertisements and video content that ran on Vogue.com and GQ.co.uk.

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2016 Summer Guide to Reputation Management

Summer is the season for beach vacations, resort getaways, and European tours, and people all over the world are taking the opportunity to travel. This brings with it an elevated need for vigilance around reputation management at your hotel. In this white paper, you will find statistics and tips to help you manage negative online reviews.

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American Hotel & Lodging Educational Institute Honors Christine Saldanha as Outstanding Distance Learning Student

The American Hotel & Lodging Educational Institute (AHLEI) has named Christine Saldanha, executive housekeeper at the Crowne Plaza Hotel & Resorts, Dubai, UAE, as winner of the 2016 Lamp of Knowledge Award for Outstanding Distance Learning Student. The Lamp of Knowledge is given to individuals who demonstrate extraordinary commitment to advancing the quality of professionalism and education in the hospitality industry. The Outstanding Distance Learning Student is selected from among those who completed AHLEI's 12-course Hospitality Management Diploma in the previous year.

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Welcome to Managed Travel 3.0. Enjoy the Journey

Just as there is much more to the whole travel process than the booking, there is also more to business travel than the expense, in any Managed Travel programme, corporate and social responsibility and optimisation of spend remain at the forefront of corporations' minds.

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Excess Rooms Push Hotel Owners to Cut Rates in China | wsj.com

Revenue per available room slips amid an overexpansion by hotel chains. A glut of hotel rooms in Chinese cities is forcing owners to reduce rates in a bid to attract customers.

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A fresh start for U.S. hotel brands in Cuba?

Behind the colonial facades of Havana's historic hotels, times are changing as Cuba and the United States start to rebuild their fractured relationship.

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This Airline Is Selling Seats for Its Flights on Airbnb | fortune.com

Amid lowering its profit expectations, the German airline Lufthansa is selling seats for its flights on a rather unexpected platform: Airbnb. The airline has quietly started listing seats on its airplanes on Airbnb, offering a round-trip flight from New York to Frankfurt for about $860. Our cabin isn't in the woods, but in the sky!, the ad says.

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Preferred Hotels & Resorts Embraces Authentic Family Travel Moments

Today, Preferred Hotels & Resorts, the world's largest independent hotel brand, launches the #FamilyTravelTruth contest. The hashtag campaign celebrates the unpredictable and chaotic moments that go hand-in-hand with family travel and puts a call out to families to share their favorite unfiltered moments on Instagram. Each week from July 26 to August 23, one participant will be chosen as the winner of a two-night stay at one of the brand's family- friendly luxury hotels around the world and 25 Instagram photo prints from Artifact Uprising.

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HotelTap Keeping Staff, Guests Apprised of Local Events at Hawthorn Suites Livermore

From world-class wineries and championship golf courses to relaxing spas and outlet shopping, Livermore, Calif., is a fabulous destination for adventure and relaxation in the East Bay. When guests staying at the Hawthorn Suites by Wyndham Livermore Wine Country want to know what wine tasting tours are available in the scenic valley, where to find the best craft beers on the Tri-Valley Beer Trail, and which shops, galleries and restaurants in charming downtown should they explore on a specific day, hotel staff have the answers at their fingertips thanks to HotelTap.

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LeisureLink and ICE Portal Join Forces to Offer Visual Content Distribution for Vacation Rentals

The global leader in vacation rental technology and distribution, LeisureLink, announced today a new agreement with ICE Portal. For vacation rental suppliers, this partnership will streamline distribution of property photos and better showcase curated visuals to travelers.

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Marriott Is Preparing For Gen Z With An Innovation Lab Hotel | fastcompany.comThe Marriott in downtown Charlotte, North Carolina, offers a familiar scene to anyone who's ever set foot in one of the chain's properties. Guests are often in town for business and can be found at the lobby cafe grabbing a quick coffee before morning meetings or a glass of wine after work at the bar.

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[Infographic] The Latest in Hotel Technology Trends

Did you know that embedding a review widget or plugin on your hotel website allows potential guests to read unbiased feedback from your previous guests, without leaving your website? Yet, many hoteliers do not want to add widgets or plugins as they also pull potentially negative reviews to your website. The good news is that the odd negative review can actually work in your favour as they build authenticity for your brand. Unconvinced?

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AccorHotels to acquire John Paul, world leader in the concierge market

AccorHotels announces today it has begun exclusive negotiations for the acquisition of John Paul, the leading player in premium customer and employee loyalty services. The company's Enterprise Value should be close to 150 million dollars i.e. a 2017e EV/EBITDA multiple of c. 11X. Accorhotels should acquire about 80% of John Paul, the remaining stake being kept by David Amsellem, the founder of the company, who will remain as CEO.

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AAHOA Chairman, Vice Chairman to Speak at 2016 NABHOOD Summit

Two leaders from the Asian American Hotel Owners Association (AAHOA) will address minority hospitality-industry officials this week in Miami at the 20th annual National Association of Black Hotel Owners, Operators and Developers (NABHOOD) Summit.

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AAHOA president to attend 43rd ALEC Annual Meeting

Asian American Hotel Owners Association (AAHOA) President and CEO Chip Rogers will attend the 43rd American Legislative Exchange Council (ALEC) Annual Meeting tomorrow in Indianapolis. ALEC, a nonpartisan membership organization composed of state legislators from around the United States, supports \"limited government, free markets and federalism.\" The 2016 meeting will feature subcommittee meetings and lectures on issues like e- commerce, taxation, labor and business regulations, and fiscal policy.

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Park Plaza Arena Pula Modernizes Guest Service with Implementation of ASSA ABLOY Hospitality Mobile Access

The Park Plaza Arena Pula, an Arenaturist-owned hotel situated within Croatia's Istrian Peninsula, has enhanced its security and guest convenience by upgrading existing VingCard Signature RFID and Classic RFID guestroom door locks with ASSA ABLOY Hospitality Mobile Access, a state-of-the-art innovation that allows guests to skip front desk lines and use their own smart devices as a digital key. With the ability to offer full compatibility with previously installed VingCard door locks, ASSA ABLOY Hospitality Mobile Access is a cost-effective solution that allows hoteliers to seamlessly add mobile phone-based guestroom access.

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Marriott International Launches M Live Europe, the Company's Fourth Global Marketing Real-Time Command Centre

Marriott International continues to lead the way in digital and social marketing innovation with the launch of the company's fourth M Live Studio. Located at Marriott's European Headquarters in London, the newest studio will serve as the epicentre for creating real-time content and generating social engagement with travellers in Europe. M Live will engage in conversations in multiple languages including French, Spanish, German, Italian and English. M Live first launched at Marriott International's headquarters in Bethesda, MD in 2015 and has since expanded to the Asia Pacific region, Caribbean and Latin America region, and now Europe. M Live empowers Marriott to interact with guests in a more personalised way and participate in one-to-one conversations on social platforms where travellers are already actively engaged. It tracks conversations, trends, global performance, marketing campaigns and brand reputation across social platforms in real-time, identifying opportunities for Marriott to engage consumers with its 19 brands and nearly 4,500 properties worldwide.

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Can OTAs upstage Google's travel updates and reclaim mobile customers? | mobilecommercedaily.com

Google's recent travel updates include consumer-friendly booking tools such as hotel smart filters and enhanced flight price tracking, but threaten to overshadow airlines' and travel providers' own mobile platforms unless they leverage more predictive analytics and real-time inventory changes. The search giant has been angling for a bigger role in the mobile booking sector lately, a notion that may be disconcerting for online travel agencies and airline marketers seeking to garner more sales traffic from smartphones. Google's latest search iterations which also extend to the retail sector indicate that consumers are looking for real-time inventory updates and customized suggestions more than ever before, meaning that predictive analytics will become paramount for travel providers this year.

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Travel Customer Experience Becomes Inherently Mobile at Starwood Hotels and Resorts | loyalty360.org

Customer experience in the travel industry certainly isn't immune from the impact that mobile has in today's loyalty marketing world. Just ask Julie Atkinson, Senior Vice President, Global Digital, at Starwood Hotels and Resorts Worldwide. The travel experience has become inherently mobile, and we know our members expect to use their mobile devices to enrich their experiences, Atkinson told Loyalty360. While this behavior change has been evident in the hospitality industry, it's certainly not limited to just our brand or vertical. Technology touches every aspect of our lives. At Starwood, we are adapting to this ongoing evolution of customer behavior by continuing to integrate mobile technology into all aspects of the guest experience, both in booking and planning, as well as on property. We know there's no one-size-fits-all' approach for our loyal customers, and we've witnessed how the power of technology can help a traditional hospitality company deliver high-touch personalized service that our loyal customers have grown to expect.

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Airbnb sues hometown San Francisco over rental regulation | usnews.com

San Francisco wants people who rent out their homes through Airbnb and other online platforms to follow some rules, and it wants the platforms to advertise only those rule-abiding listings or face steep fines. That means Airbnb and others must stick to advertising San Francisco hosts who have registered with the city and haven't exceeded the number of nights they're allowed to rent. The penalty? Platforms can be fined up to $1,000 a day per violation. Now, Airbnb is suing its hometown, arguing that it's not responsible for making sure hosts follow city rules and that San Francisco, the place that birthed some of the world's most innovative startups, is undermining a bedrock principle that allowed those companies to flourish in the first place.

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2016 Top Luxury Hotel & Brand Report Released

ReviewPro, world-leaders in Guest Intelligence solutions for the hospitality industry, has published its industry reference Top Luxury Hotel & Brand Report. The findings of the study demonstrate how the hospitality landscape has evolved over the past year, highlighting important trends as well as leading brands and individual hotels that are achieving exceptional levels of guest satisfaction.For the third edition of this study, the company analyzed 2.7 million online guest reviews published during 2015, evaluating a total of 2,690 properties that pertain to 159 luxury brands worldwide. The ranking was based on ReviewPro's Global Review Index (GRI), the industry standard online reputation score, calculated from guest reviews from 175 online travel agencies (OTAs) and review sites in 45 languages. As well as overall guest satisfaction scores (GRI), the report also evaluated performance on other key indexes: Service, Value, Cleanliness, Rooms and Location.Key findings:

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ABTA: British bookings for Greece up by 5% during summer of 2016

ABTA is estimating that 2.3 million people will be heading abroad this weekend (22- 24 July), as the majority of schools break up for the summer holidays. The Western Mediterranean is the most popular destination for British holidaymakers heading overseas.

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Little Hotelier now available on the App Store for small accommodation providers

The all-in-one business solution for small accommodation providers, Little Hotelier, today announces it has released its mobile application on the App Store. The 'Little Hotelier' app will allow existing customers owners of bed and breakfasts, guesthouses and motels to manage their small property's rooms and reservations on-the-go, from an iPhone or iPad, free of charge.

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PWC Global Innovation Survey: Innovation, growth and business strategy

The results of our survey of 1,757 executives couldn't be clearer: innovation today is a key driver of organic growth for all companiesregardless of sector or geography. Meanwhile, innovation leaders are breaking away from their cohorts, expecting a revenue boost of a quarter-trillion US dollars over the next five years alone.

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Marriott gets cracking with Two Bellmen Three | hoteliermiddleeast.com

Marriott Content Studio and JW Marriott Hotels & Resorts have begun production on the third instalment of the franchise short film, Two Bellmen. The original short film that follows the unusually eventful lives of two bellmen working at a JW Marriott property will be the last instalment in the award-winning Two Bellmen franchise launched last year. Hotelier had previously reported that Marriott were considering a full length feature film as well.

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Why Creating a Personal Online Experience for Your Visitors Is Critical [Infographic] | marketingprofs.com

Marketers are increasingly turning to Web personalization to engage audiences on their websites. Are you? If not, check out these reasons to consider Web personalization. Some 87% of companies that have implemented Web personalization have seen an increased return in key metrics, according to Marketo. Nearly half saw a 20% or higher uplift. Moreover, \"when presented with personalized content, users are 5X more likely to convert,\" states Marketo. To find out more about the importance of implementing Web personalization, click or tap on the infographic.

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Hot Plates: Learning for ourselves

After two years creating tech products for hospitality brands it was time to address the elephant in the room. Besides working as waiters when we were younger, no one on the team had any real hospitality experience. As 2016 rolled around, we decided to change that.

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Marriott International and the NBA Announce Partnership Extension

Marriott International, Inc. (NASDAQ: MAR) and the National Basketball Association (NBA) announced today a partnership extension that will make the global hotel company a partner of several league events, including NBA House Rio, NBA All-Star, and select NBA Global Games. In addition, Marriott International will become an official partner of USA Basketball.

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Mandarin Oriental Launches Global Digital Detox Initiative

Mandarin Oriental will launch a Digital Detox initiative at all of its spas worldwide beginning September 5, 2016. The programme is designed to help guests find new ways to manage their relationship with technology and the stress that can come with a constantly connected digital lifestyle.

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Park Inn by Radisson unveils rebranded website | hoteliermiddleeast.com

Park Inn by Radisson has launched a redesigned website at www.parkinn.com. According to the mid-market hotel brand, the new design features an easy-to-use booking bar, and all Flash elements of the previous design have been removed. The website has also been integrated with the group's social media channels, including Instagram, Tripadvisor and the Park Inn blog.

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Choice Hotels: We haven't found the right deal yet

Stephen P. Joyce, CEO, Patrick Pacious, COO, Mark Pearce, Senior VP International, Carl Oldsberg, VP International Operations, and Tess Mattisson -freshly appointed Director of European Marketing-discussed the key trends and opportunities for their group and the hotel industry. Here are their insights on M&A and the rise of new players, lodging supply and demand trends, vacation rentals and the keys to a successful marketing and digital strategy.

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[Infographic] The Top 8 CX Trends in 2016

If 2015 has been a hard-hitting year for your business and customer, then it's time for you to recreate your winning customer experience strategy for this 2016. As most of the businesses realise the power of customer service as a vital point to increase sales and revenue in their company, this year is going to be more challenging as customer's expectations continues to increase.

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The Dark Side of Big Data | forbes.com

Because of many million more sensors, faster computers and better resolution satellite imagery producing vast swathes of data, we now know much more about Hurricanes than ever before. In fact typically we see them around a week earlier than just ten years ago. Yet due to the vast complexity of weather interactions and their near perfect chaos, we've made little progress on predicting the path. So we now have a week longer to be anxious.

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10 Questions to Ask When Collecting Customer Data | entrepreneur.com

When your customers disclose their personal and financial information to you, they're taking a leap of faith that you won't lose, abuse or otherwise mess with it -- accidentally or not. Your customers don't want you to spam them every two minutes, hawk their info to third parties or, worse, expose it to cyber attackers. Collecting customer data has been notoriously loaded with a tangle of privacy pitfalls. But when done right, the benefit to your bottom line could outweigh the risks. Leveraging customer data can lead to happier customers, reduced client churn and bigger profits.

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Everything You Need to Know About Google's Crazy New Travel Planner | ravelandleisure.com

Ever wish you could get an idea for your next vacation and book itunder budgetin just one click? Google is making it a near-reality. Today, the company has launched a mobile-only search tool called Destinations on Google that functions like a digitized travel agent: fast, comprehensive, and scary intuitive. It'll help you narrow down where (and when) to travel, combine multiple destinations into dream itineraries, and let you set parameters on cost to keep you in line. And it'll do it all within a single browser tab. Here's how it works.

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Dav El BostonCoach And Empire CLS Partner To Launch New App For On-Demand Premium Luxury Ground Transportation Service

Business travelers who seek a safe, secure, premium option for luxury ground transportation and executive car service, will soon be able to tap their phone and use a new On-Demand app created by two of the country's leading chauffeur transportation companies to order a car within minutes.

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Choice Hotels Officially Launches Exclusive Member Rates on ChoiceHotels.com and Choice Mobile App

Starting July 20, 2016, all visitors to Choicehotels.com or the Choice mobile app will have access to discounted rates that can't be found anywhere else on the internet. Both existing and new members of Choice Privileges, the guest- loyalty program for Choice Hotels International, Inc.(NYSE: CHH), can access exclusive room rates that are up to a 7% discount off the best available rate by booking directly on ChoiceHotels.com or the Choice mobile app. Furthermore, Choicehotels.com continues to stand behind its pricing, if a guest finds a lower price elsewhere online the company will match the price and give the guest a $50 Visa gift card.

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Vantage Hotels Launches Company-Wide Rewards Program

As the Vantage Hotels family continues to grow with over 1,000 locations worldwide, the company has launched Vantage RewardsSM, a free, instant rewards program that is accepted across all of Vantage's brands.

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Infographic: Brazil Hotel Industry Snapshot

eRevMax, the leading travel technology provider to the hospitality industry has released an infographic shedding key insights of the hotel industry in Brazil. The Infographic titled Brazil Hotel Industry Snapshot highlights that nearly half- million foreign tourists are expected to visit Brazil during Rio 2016 Olympics and the country is set to welcome a total of 7 million international tourists by the end of this year.

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The hotel room with no walls or ceiling - but you'll still want to stay there | telegraph.co.uk

The first incarnation of this hotel was a zero-star offering in an underground nuclear bunker, but its second has more stars than any other in the world. This summer the Null Stern Hotel, holiday accommodation in art form, opens its only room, without walls or a ceiling, beneath the night sky on a mountain-side in Graubunden in Switzerland. In 2008 it was in a bunker in St Gallen.

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Meeting The Demands Of A Streaming Society | hotelinteractive.com

Variety, an old-guard magazine of the entertainment industry, released a study in late March this year addressing the widening gap between how the young and the old watch television. To scrape the title of the article, younger viewers (millennials and post-millennials) watch 2.5 times more Internet video (including YouTube, Netflix, Hulu, Vimeo and so on) than traditional TV. And with so many more options available today, the viewing landscape is becoming increasingly fragmented and intimidating to companies looking to advertise.

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Waldorf Astoria's new ad campaign: 'The Stories Begin Here' | hotelmanagement.net

Waldorf Astoria Hotels & Resorts has a slew of imminent hotel openings and a new global advertising campaign to match. \"The Stories Begin Here\" is a multi-platform campaign that features actress Olga Kurylenko (best known for her role opposite Daniel Craig in the James Bond film Quantum of Solace) in collaboration with fashion photographer Bruno Dayan and British author Simon Van Booy, who was commissioned to write a short story to accompany the photo shoots.

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SHA and Royal Caribbean Cruises collaborate on hospitality immersion course

The School of Hotel Administration (SHA) at Cornell University has launched a new hospitality-immersion course as a learning partnership with one of the world's largest cruise companies, Royal Caribbean Cruises Ltd., the parent company of six cruise brands, most notably Royal Caribbean International and Celebrity Cruises. SHA associate professor of services marketing, Rob Kwortnik, created the course in collaboration with two SHA alumni: Mark Tamis '88, SVP of hotel operations for Royal Caribbean International, and Brian Abel '97, VP of hotel operations for Celebrity Cruises. The course, HADM 4425 - Introduction to the Global Leisure Cruise Industry, was successfully completed for the first time at Cornell earlier this year.\"We are excited to welcome Royal Caribbean as the industry sponsor of this course,\" said Steve Carvell, associate dean for academic affairs, SHA. \"This collaboration offers our students a customized opportunity to learn cutting-edge practices from a leading innovator in this rapidly growing sector of the hospitality industry.\" Added Kwortnik, \"This is an extraordinary learning experience for our students who will get to see service management of a highly complex product from the inside, thanks to the support of Royal Caribbean and several passionate Cornell alumni at the company.\"Kwortnik, who conducts research in the cruise industry, developed the course curriculum to bring service-operations theory and concepts to life. During each week of the course, Kwortnik explores key topics associated with cruise management, such as strategy, hospitality operations, pricing, marketing communications, product innovation, human-resource management, and more. Subject-matter experts from Royal Caribbean then provide guest lectures to ground the conceptual learning with case studies and their own experience guiding the fast-growing global company.\"The Cornell School of Hotel Administration has always been about top talent. Royal Caribbean Cruises Ltd. is also about top talent bringing to life amazing vacations for millions of guests around the world, 24 hours a day, seven days a week. One of the greatest strengths of SHA is its alumni network, and I am proud to partner with my colleague, Brian and Professor Kwortnik to bring this course to life. It gives us a great opportunity to meet and get to know passionate students focused on the cruise industry and will allow us to share real-life learnings as a key component of Professor Kwortnik's curriculum,\" said Mark Tamis.\"It is incredibly exciting to launch the new course in partnership with Cornell Universitythe pioneers of the hospitality industry. Together, we share a passion for delivering exceptional service and world-class experiences to guests,\" said Brian Abel. \"During the course, we share our experiences of running a global cruise company and encourage students to push the boundaries of what's possible. We hope to inspire and create the future leaders of our industry.\"About Royal Caribbean Cruises Ltd.Royal Caribbean Cruises Ltd. (NYSE: RCL) is a global cruise vacation company that owns Royal Caribbean International, Celebrity Cruises, Pullmantur, Azamara Club Cruises and CDF Croisieres de France, as well as TUI Cruises through a 50 percent joint venture. Together, these six brands operate a combined total of 47 ships with an additional twelve on order. They operate diverse itineraries around the world that call on approximately 490 destinations on all seven continents. Additional information can be found onwww.rclcorporate.com.

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Starwood Preferred Guest Members Score an Ace with Unparalleled US Open Experiences Through SPG Moments

Starwood Preferred Guest (SPG), the award-winning loyalty program from Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), today announced its biggest US Open activation yet, offering members access to a newly customized double SPG Luxury Suite, courtside seats, an exclusive tennis clinic with Grand Slam Champion Andy Roddick and much more. Starting today, SPG Members can use Starpoints to redeem once-in-a-lifetime experiences at the US Open.

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Light Human Hotels form strategic alliance with NUXE Spa Paris.

This exclusive partnership marks a crucial step for the visionary London based Company, bringing its fresh approach to the hotel market. Game changers of vibrant metropolitan neighbourhoods, Light Human Hotels are shaped for people to live, share, work and have fun together. Light Hotels are designed for humans and that's why they are true sustainable places with well-being as a key success factor not only for guests, but for the staff also. \"People first\" is one of the Company's motto.

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The Beginner's Guide to SMS Marketing [Infographic]

SMS (Texting) is a powerful business tool for your company, because people are relying on their mobile phones more and more everyday. Here's the top 8 reasons why SMS is so powerful: 97% of Text Messages are opened with Email coming in at only 20% on average. 23 BILLION text messages are sent per day. 80% of people are now using text messaging for business in some form or fashion. 70% of consumers appreciate getting text messages from their health care providers. 75% of people would prefer to have offers sent to them via text. 70% of employees think that companies should use texting for internal communication. 67 The number of text messages sent per day by the average millennial. 1/3 of Business Professionals can't wait 10 minutes to respond to a text.

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A Hotelier's Guide to Pokemon Go

We're going to assume you've heard of Pokemon Go. In the last week, this game has shot to the top of the mobile app sales charts, has been covered by every media company from ABC to Zee News and was even by co-opted by the U.S. presidential campaigns. But beyond the hype, what does Pokemon Go mean for your hotel and for the broader travel industry?

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Booking.com Pilots a New, Smarter, Mobile-Based In-Destination Experience

So you've found the perfect destination and booked an amazing place to staybut what do you do while you're there? Today Booking.com, the global leader in connecting travellers with the widest choice of incredible places to stay, announced the pilot release of its new Booking Experiences product. The ultimate technology response to take the friction out of the in-destination experience, Booking Experiences will allow travellers to discover the best a destination has to offer, all through a mobile device. Booking Experiences is a first-of-its-kind, highly curated, mobile-led experience that will ultimately harness Artificial Intelligence technology and powerful machine-learning to predict individual traveller intent and create a truly convenient, personalised in-destination experienceall on demand, with hassle-free payment and priority queueing. Booking Experiences is available today on both the Android and iOS versions of the Booking.com app for Amsterdam. The pilot launches for Booking Experiences Paris, London and Dubai will go live at the end of this month, with New York city set to go live in the autumn of 2016.

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Hotel Guest Satisfaction Plateaus as Perks Become Standard Expectations, J.D. Power Study Finds

As hotel guests increasingly come to expect amenities that used to be special perks, such as free Wi-Fi, complimentary breakfasts and premium bed linens, the industry may be reaching a customer satisfaction plateau, according to the J.D. Power 2016 North America Hotel Guest Satisfaction Index Study,SM released today.

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Waldorf Astoria and Automobili Lamborghini Partner to Offer New Routes and Supercar Models in Waldorf Astoria Driving Experiences

Waldorf Astoria Hotels & Resorts, Hilton Worldwide's (NYSE: HLT) iconic luxury hotel brand, today unveiled a new partnership with Italian super sports car maker, Automobili Lamborghini, to offer automotive aficionados a once-in-a-lifetime opportunity to get behind the wheel of the most rare supercars on the planet. Waldorf Astoria guests will be given special access to drive on some of the most scenic routes in the country and experience the dramatic, dynamic, and pure performance of Lamborghini's powerful naturally aspirated V10 engine.

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SHTM Study on Hotel Loyalty Programmes: What May and May Not Work

Hotels should consider developing customer loyalty programmes that balance economic and social rewards to establish \"sustainable relationships\" with their customers, according to Dr Jin-Soo Lee, Dr Nelson Tsang and Dr Steve Pan of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University. In a recently published study, the researchers explore how customers perceive different types of rewards and how those perceptions influence customer loyalty. Their particular concern lies in how that loyalty is expressed in terms of customer behaviour that supports the company.

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Indie Operators Expand with Maestro Multi-Property Management and Loyalty Programs

The hospitality industry continues to enjoy a cycle of solid business growth. Hotel companies are adding to their portfolios and many independent operators are turning to Maestro PMS to provide the enterprise platform to sustain their growth. Maestro Multi-Property Management is perfectly suited to support independent hotel group enterprise operations with chain loyalty programs to increase revenue. Hundreds of hotels operated by 26 hotel management companies and ownership groups rely on Maestro's 20+ integrated modules as their single-system provider.

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Adjara Group Hospitality implements Amadeus Sales & Event Management

It is every meeting planner's nightmare when hours are spent arranging the perfect meeting or event but incorrect or missed information or an unexpected change means that the attendees walk away remembering the day for all the wrong reasons. Adjara Group Hospitality has implemented Amadeus technology to ensure not only the flawless execution of its events but also to take control of all aspects of its group business. Using Amadeus' Sales & Event Management Advanced solution, Delphi.fdc, Adjara Group now more efficiently manages its day-to-day operations and has a better understanding of its business performance. Adjara Group, which previously struggled with consolidating information from its numerous hotel properties, now reaps the benefits of Delphi.fdc which allows its staff to work collaboratively across various locations and input information into one central solution, in real-time, and make updates on the fly. The smoother flow of communication between staff members and the intuitive interface allows any team member to address the customer's need accurately and promptly ensuring a high level of customer satisfaction. Adjara Group also takes advantage of Delphi.fdc's reporting functionality and dashboards which provide a complete picture of business operations so all teams, and especially management, can make smarter, data-driven business decisions. Adjara Group has the information to break down its group business performance, understand the growth across each individual hotel property, and correlate this with the wider market. \"Implementing the Delphi.fdc solution has made a tremendous impact on our business operations, and not only is our team more equipped to address customer needs promptly and efficiently manage operations, the increased understanding of our performance has enabled the team to make better business decisions\" said Nutsa Monadirishvili, Revenue Management Consultant at Adjara Group Hospitality. \"More than just the technology itself, we wanted to be sure we were partnering with an organization that supports our objectives. In all phases of our interaction, through the sales process to implementation and project management, onsite training and support responsiveness, the Amadeus team has been committed to ensuring that we are successful,\" Monadirishvili concluded. \"We build our solutions to be intuitive and easy to use so our customers can focus on their customers,\" said Lee Horgan, CEO of the Amadeus' hospitality division. \"Our goal is to provide the hospitality industry with a complete solution, which includes the technology they need to advance their business along with superior, professional training and knowledgeable, dedicated support. We look forward to continuing our successful relationship with Adjara Hospitality Group.\" - ENDS - Notes to the editors About Adjara Hospitality GroupAdjara Group Hospitality is the largest and the most rapidly-growing holding company in the hospitality sector of Georgia in both quantitative and qualitative terms. From the very beginning, our team aimed to set industry leading standards through accelerated growth, employee motivation, and dynamic development. adjaragroup.com About AmadeusAmadeus is a leading provider of advanced technology solutions for the global travel industry. Customer groups include travel providers (e.g. airlines, hotels, rail and ferry operators, etc.), travel sellers (travel agencies and websites), and travel buyers (corporations and travel management companies). The Amadeus group employs around 13,000 people worldwide, across central sites in Madrid (corporate headquarters), Nice (development) and Erding (operations), as well as 71 local Amadeus Commercial Organizations globally. The group operates a transaction-based business model. Amadeus is listed on the Spanish Stock Exchange under the symbol \"AMS.MC\" and is a component of the IBEX 35 index. To find out more about Amadeus please visit www.amadeus.com, and www.amadeus.com/blog for more on the travel industry.

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Benbria's Loop Mobile Guest Engagement Solution Sets Sail on Royal Caribbean's Exclusive Royal Suite Class

Benbria has set sail with Royal Caribbean, offering its Loop mobile guest engagement solution as a means for guests in the Star Class to connect with their dedicated Royal Genie while on land or at sea. This exclusive service made its maiden journey on Ovation of the Seas on April 15, 2016, and is now available in Star Class staterooms on five of the cruise line's signature vessels.

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Hotel Internet Services Appoints Hospitality Sales Veteran Jeffrey Smith as National Accounts Manager

Hotel Internet Services (HIS), a full-service provider of Internet services and solutions for the hotel industry, has announced the appointment of Jeffrey Smith as National Accounts Manager. Operating out of their Simi Valley, California office, Smith will be responsible for overseeing company sales activities for several regions within the western U.S., including California, Nevada and Hawaii. Leveraging his expert knowledge as a sales professional, along with an array of strategic relationships fostered during his years specializing in the hospitality sector, Smith will work to promote the industry-leading HIS Wi-Fi and BeyondTV solutions.

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This Is What Happens When Hotels Focus Listening With Social Media

Is Social Media still just a distraction or noise for your Hotel? Or does it appear overly hyped with conversations that are not relevant? No doubt that when you jump into Social Media it will look like a megaphone that has no filter for noise. And then from a Hotel point of view, it is easy to conclude that you don't have the time or resources to pay attention to this noise.

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Global Business Travel Spend Topped Record-Breaking $1.2 Trillion USD in 2015, Will Reach $1.6 Trillion by 2020

Global business travel spend topped $1.2 trillion USD in 2015, growing 5 percent over 2014, and is forecast to reach 1.3 trillion in 2016 according to the GBTA BTI Outlook Annual Global Report & Forecast, a new report released today by the GBTA Foundation, the education and research arm of GBTA, and sponsored by Visa, Inc. Despite continued global uncertainty, cautious optimism rules the forecast, which predicts global business travel spend to advance 5.8 percent on average over the next five years reaching $1.6 trillion in 2020. \"Global business travel remains a critical driver of the success of organizations around the globe,\" said Michael W. McCormick, GBTA executive director and COO. \"Business travel has demonstrated a tremendous resiliency as it continues slow and steady progress even in the face of global uncertainty, a weakened global economy, terrorist attacks, world health issues and other obstacles. Companies across the globe clearly understand the return on investment business travel delivers for their bottom line.\" \"While overall growth has remained steady despite global uncertainties, signs are good for a solid end to the decade as we approach 2020,\" said David Henstock, VP, Global Business Solutions at Visa, Inc. \"Business travel has continued to evolve as the world is becoming more connected, and the transition to electronic payments will help businesses reduce costs and pay for travel expenses more efficiently.\" The Annual RankingsAt $291 billion, China surpassed the United States as the largest business travel market in the world in 2015.

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More hotels offer discounts for booking directly | USATODAY.com

Hotel companies are aggressively battling for online booking by offering their most loyal customers discounted rates for reserving directly with them. On July 20, Choice Hotels International will introduce a members-only discounted rate of up to 7% on ChoiceHotels.com and the company's mobile app. All 27 million Choice Privileges members are eligible.

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Mandarin Oriental Las Vegas organizes digital cleanse | luxurydaily.com

The Mandarin Oriental, Las Vegas is helping consumers reshape their relationship with their mobile devices with its first Digital Detox Weekend Retreat. Those who participate will get guidance from spa therapists, with a regimented time spent away from their smartphones. In today's increasingly connected society, providing a reprieve from technology may be just what guests need.

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The Whaler at Kaanapali Beach Resort Reduces Energy Costs 30% with Honeywell Energy Management

Energy cost is the second-largest operating expense for most hotels. In Hawaii, where energy costs are the highest in the nation, energy efficiency and hotel energy management is absolutely essential to sustain profitability.

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How Can Hotel Groups Win in a Changing World? - Highlights from Egon Zehnder's Global CEO Hospitality study

The world's top hotel groups have long prided themselves on their ability to create memorable customer experiences greeting return guests by name at check-in, anticipating and exceeding their every wish during their stay, and delighting them with amenities and decor. Their focus, however, has been mostly on customers' \"on property\" experience leaving a gap for online travel agencies (OTAs) and other digital and technology disrupters such as Airbnb. These players are tapping into mobile and social technologies to offer customer experiences and build relationships well before the guest arrives at check-in. As a result, they are winning control of the customer's \"off property\" experience when travel is still only an idea, the destination is not yet decided, and \"which hotel?\" is a far-off question.

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Meli Hotels International Faces The Digital Challenge

In 2014 Meli Hotels International began the Meli Digital project, a comprehensive transformation on a global and regional level to adapt to the new environment and business models in the travel industry. Meli has been a leader in online development in the industry for many years, and it was the first European hotel chain to offer online bookings in 1997. Ever since then, digital technology has continued to advance, and is no longer just an option for the Company. It is essential that we adapt to changes in the environment and maintain our leadership.

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Booking.com investigates hotel over fake review | telegraph.co.uk

An online travel company is investigating a hotel for using a guest's personal details from a confirmation email to post a fake review. Booking.com customer Tania Wittensleger discovered a review written in her name of the hotel she chose for a three-night stay in Fes, Morocco. MoneySavingExpert.com warned that information contained in Booking.com confirmation emails could be used to hack into, change or cancel abooking, or leave a fake review. Ms Wittensleger said she selected it in part because of other favourable reviews, which read: \"All in all a very good hotel. Lovely staff ... that is keen on fulfilling even special requests.\"

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Best hotel loyalty promotions for July 2016 | usatoday.com

Summer travel can be both relaxing and rewarding if you take advantage of the latest promotions from hotel loyalty programs. Members Get It promo with bonus points. Marriott is putting many of its Latin American and Caribbean resorts on sale exclusively for Marriott Rewards program members. In what it calls its largest discount ever offered on leisure rates (35%), the promotion runs between now and July 31 for reservations that take place between August and December of this year. Advance planners can save big and also score 10,000 bonus points for stays that take place by Sept. 6.

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Vantage Hotels Teams Up with Kung Fu Panda 3 from DreamWorks Animation for Press Play and Get Away Contest

(CLEVELAND, July 6, 2016) Vantage Hotels' family of brands has teamed up with the must-own family movie, \"Kung Fu Panda 3,\" from DreamWorks Animation, as well as Denny's and Atlantic Luggage (a member of the Travelpro Products, Inc. family of brands), to offer great prizes in the new Press Play and Get Away contest (#PressPlayGetAway).

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HeBS Digital Gives Hoteliers a 20% Credit to Help Boost Direct Bookings and Lower Distribution Costs

Hoteliers that want to boost website revenue and lower their distribution costs in the upcoming quarter can sign on for HeBS Digital's new \"Jumpstart Your Direct Bookings\" package. With a comprehensive suite of digital technology and marketing services designed to generate more direct online bookings, HeBS Digital's clients experience average direct channel distribution costs (property website) of 4.5%, compared to the hefty OTA commissions of 18%-25%.

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HFTP Announces Winners from Second Entrepreneur 20X Pitch Competition

Hospitality Financial and Technology Professionals (HFTP) held its second Entrepreneur 20X (E20X) pitch competition during its 2016 Hospitality Industry Technology Exposition and Conference (HITECSM) last month in New Orleans, La. USA. The expanded program had 17 participating companies, a panel of 11 hospitality- renowned judges, 22 competition mentors and two awards given out.

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Internet Moguls launches version 3.0 of Revenue Management Solutions

Internet Moguls launches version 3.0 of Revenue Management Solutions Asias' most trusted hotel marketing agency Internet Moguls, today, unleashed their Revenue Management version 3.0 for 8 countries that they serve. Chief Mogul and Author of various white papers and studies on the subject, Avi Arya, said that \"I think we've hit the sweet spot in this new version of our solution for small and mid-sized hotels, the right mix of revenue management tools and backed by 24 hour trained revenue management experts coupled with an army of digital marketing experts with an award winning creative team , gives the hotel a No excuses solution; So plug into our network, a 7 day set up and the hotel owner and general manager is free to do what they do best and transfer the revenue promises made to the CFO to an able team of professionals and systems , with a track record of delivering over 20 million in revenues for over 550 hotels across the globe. I am the son of a small hotel owner and I understand their problems and the Moguls Revenue and Digital Solutions are made for small and mid-sized hotels who struggle to find honest partners that have a time tested infrastructure of people + systems . We're very excited because before this press release went out we got a few \"it's working Avijit , why the hell didn't you launch this earlier \" mails from clients. I would love to talk to hotels who think we understand their problems and can help them , email me at avijit@internetmoguls.com and here is a video https://www.youtube.com/watch?v=mzZ9NdnX8nw that we made for you look forward to hearing from you.\"

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The Restaurant of the Future - A Student Business Project of Ecole hoteliere de Lausanne (EHL) for METRO

Ecole hoteliere de Lausanne (EHL) students present the ideal vision of the Restaurant of the future to METRO senior executives, with key findings to support the implementation of technology within restaurants, aiming to improve customer satisfaction, process efficiency and business development.

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glh Hotels Launches Choose Your Own Room Booking Site, Letting Guests Select Their Exact Room

London hotel group glh Hotels, today announces the launch of Choose Your Own Room - the world's first online booking site that lets guests choose the exact room they want to stay in, before making a reservation.

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Brexit Disaster' Hits Euro Tourist Hotspots as Pound Drops | bloomberg.com

It's time for prayers, Irish restaurant owner Padraic Og Gallagher says, describing the prospect of Brexit with one word: disaster. About 40 percent of customers at Gallagher's Boxty House in Dublin's tourist district, Temple Bar, come from the U.K. Now, with the pound plunging, he's worried.

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Business Travelers Embracing Self-Service Technology and Personalized Travel Options

Mobile technology continues to make it easier for travelers to manage their own travel while in-transit and the majority of global business travelers are embracing this trend, according to a new study released today from the GBTA Foundation in partnership with Sabre Corporation. More than 7 in 10 business travelers in the United States (78 percent), Italy (77 percent), Canada (74 percent) and Spain (73 percent) prefer using self-service technology to manage their travel, while the rate is slightly lower for the Nordic countries (60 percent) and Germany (56 percent). In North America and Europe, the vast majority of business travelers also want to receive personalized travel options. However, even though business travelers want personalized options, they are hesitant to share too much personal information to obtain them. They are commonly willing to share details such as their frequent flyer or hotel loyalty number, preferred airline and hotel brands and aircraft seat preferences, but fewer than half would share their travel history, preferred leisure activities while traveling, their business calendar with booked appointments and their social media account names. \"Technological innovation has given business travelers greater control of their own travel, but that doesn't need to mean trouble for a managed travel program,\" said Michael W. McCormick, GBTA Executive Director and COO. \"Travel buyers can recommend apps for their travelers to help drive compliance and can also take advantage of technology to track and more easily assist their travelers in case of an emergency, helping fulfill their duty of care requirements.\" \"This report demonstrates how corporate travelers look to technology to make travel a more seamless experience. But it also reflects a crowded and fragmented technology landscape where travelers have to use multiple apps and services to manage their trip,\" said Clinton Anderson, senior vice president, strategy and traveler experience for Sabre Corporation. \"We see an opportunity to integrate critical technologies into a single platform to help business travelers throughout their entire trip. This will dramatically increase traveler satisfaction while improving program compliance and reducing costs for corporations.\" Road Warriors & Travel AppsBusiness travelers use a variety of travel-related mobile apps during their trips, but in all countries surveyed, supplier apps are more commonly used than travel management company (TMC), itinerary management and expense management apps.

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Skift Podcast: Top Hotel CEOs and Executives Talk Direct Booking, Airbnb, and Cuba

Hotel companies keep us busy here at Skift: If they're not buying each other to create new hospitality giants, they're fighting to get customers to book directly, dreaming upnew brands, or figuring out how to prevent guests fromturning to Airbnb.

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Hotels That Help You Fight Jet Lag | nytimes.com

It's annoying to be in a great destination and not enjoy it because your body isn't adjusted to the current time, said Michael Holtz, the founder of the New York City travel consultancy SmartFlyer, who makes more than two dozen international trips a year. Hotels, with new jet-lag-specific treatments, aim to help globe-trotters like Mr. Holtz recalibrate their body clocks.

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The most common words used in 1- and 2-star hotel reviews.

Online reviews. Some hotels live and die by both the good and the bad feedback guests post online. But what happens when you look at the macro trends? What key words come to the surface when you aren't looking at just 1-2 reviews, but thousands? Here's what we found.

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Golden Tulip presents its brand repositioning

Louvre Hotels Group provides a welcome breath of fresh hotels to business travelers tired of the standardized chains, setting itself the goal of positioning Golden Tulip as the world's first 4-star brand.

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Could this tool save hotels from bad reviews? | cnn.com

\"How're we doing?\" In the travel space, that's a question that's often not posed or answered until after a transaction is complete. A cursory glance at review sites such as Expedia, which are full of write-ups by aggrieved customers, reveals that by that point, the damage to a brand is already done. MORE: Have you dealt with the most annoying hotel guests? Several travel brands have started rolling out real-time feedback tools to address customers' qualms before they turn into something more serious. Expedia led the pack in 2014 when it unveiled such a product in the hotel sector.

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Unlock a New Way to Stay with Starwood Preferred Guest's Next Generation of SPG Keyless

The travel industry witnessed a groundbreaking turning point in the hotel experience with the launch of SPG Keyless in the Fall of 2014, the industry's first truly mobile and keyless entry system that allows guests to use their smartphone as a key to their hotel room doors. Today, Starwood Preferred Guest (SPG), the award- winning loyalty program from Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), announces the next generation of SPG Keyless with even wider access to this leading-edge technology.

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Hotel mobile apps lagging behind; fail to wow customers

QikServe, the mobile order and payment specialist, today announced that consumers are overwhelmingly underwhelmed by the mobile apps currently provided by hotels. A QikServe survey found that more than two-thirds of consumers are using their mobile phone to research, book and pay for services relating to travel. But an overwhelming majority of respondents 81% felt that hotel apps were behind the times or lacking functionality, or were simply unaware that they even existed.

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Airbnb sues San Francisco over new rental legislation | techcrunch.com

Airbnb is taking its beef with the city of San Francisco to court. The short-term rental company filed suit today over a new law that requires Airbnb to verify that its hosts have registered with the city before showing ads for their homes online. The suit aims to block the law from going into effect as scheduled on August 1. San Francisco legislators passed the law earlier this month in an effort to combat the housing crisis in the city, but Airbnb and technology advocacy groups argue that the new rules violate the Communications Decency Act.

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From Berlin to Barcelona; will Airbnb ruin our most loved cities? | theguardian.com

To use the industry jargon, it is the ultimate disruptor. Airbnb, the website that allows homeowners around the world to rent out their spare rooms, has had a seismic impact on the travel market. Hotel chains are reportedly feeling the squeeze as the US upstart which has attracted $2bn in funding in less than a decade eats into their business model by offering travellers the opportunity to live like a local and belong anywhere in one of the two million rooms and properties that are listed on its site. The savvy exhortations, which feature in slick adverts on bus stops and billboards across the world's cities, have helped Airbnb expand at a seemingly relentless pace. Already operating in 191 countries and 34,000 cities, analysts at financial services company Cowen & Co predict that, by 2020, Airbnb hosts will be taking 500 million bookings a night, rising to a staggering one billion by 2025.

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Timeshare Industry Professionals Expect Stronger Consumer Interest and Demand for Points-Based Products in 2016, Capital One Survey Finds

More than 95 percent of timeshare industry professionals expect consumer interest in the timeshare market in 2016 will be stronger or on par with the past year, according to the fifth annual Vacation Ownership Survey by Capital One. Nearly three-quarters (74 percent) of those surveyed believe consumer interest in timeshares will be stronger in 2016 26 percentage points higher than last year's survey and 23 percent expect interest will be on par with the past year. Only three percent anticipate a decline in consumer interest. The survey was conducted at the American Resort Development Association (ARDA) World 2016 conference in Hollywood, Florida.

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Quality Management key for the competitiveness of tourism destinations

Quality management indicators and processes are key tools for the competitiveness of tourism destinations concluded the UNWTO Conference on Quality Management held last week in Bucharest, Romania. In that regard, participants to the conference called for an integrated approach to quality management as a priority in long-term strategic planning of Destination Management Organizations (DMOs) at national and sub-national levels.

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New iModerate Study Examines Airbnb vs. Hotels

Airbnb is growing at an explosive rate and gunning to become a full-blown hospitality brand, putting even more pressure on large hotel chains to hold onto their customer base. We have released a new research study that reveals the consumer preferences behind this growth and details the personas and different expectations of guests who stay at each type of property. We also uncovered a potential opportunity for large hotel chains to take on Airbnb at its own game through their boutique offerings.

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Tripinview: Greece comes first in travelers vacation preferences

Travellers from countries outside the Mediterranean opt vacation destinations in Greece and in Italy, while inhabitants of Mediterranean countries seek holiday spots in their own country, according to a monthly report distributed bywww.tripinview.com.

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The Waldorf Astoria Hotel As You Know It Is Over | huffingtonpost.com

As the saying goes: Don't cry because it's over. Smile because it happened. New York City's landmark Waldorf Astoria hotel will close for up to three years while most of its rooms are gutted and turned into luxury apartments, according to The Wall Street Journal. Once the renovation is completed, the remaining 300 to 500 rooms will remain available to travelers as hotel rooms. China's Anbang Insurance Group, which acquired the hotel in 2015 for nearly $2 billion, plans to close the Waldorf for renovations in spring 2017.

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Acentic appoints Tony Buszka to lead Acentic Media

Acentic has appointed Tony Buszka as VP of New Revenue Development and Strategic Projects for Acentic Media, a service which is making a real mark on the hotel advertising sector. In a further step to help the hotel industry monetise hotel TV and digital screens, Tony's first move in his new role has been to strike a brand new partnership with CScreens, the UK's first OOHTV+ (Out-of-home) advertising network.

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Dusit International introduces new eco-friendly amenity for guests

Leading Asian hospitality group Dusit International has teamed up with PressReader to offer unlimited access to over 5,000 leading publications and magazines worldwide to its valued guests. PressReader HotSpot is an impressive, cost-effective and environmentally-friendly service available to guests staying in participating hotels and resorts where they can download the PressReader application on any digital device such as smartphone, tablet, eReader or access content using a laptop via web browser.

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Forbes' recognizes Marriott's SpringHill Suites and TownePlace Suites brands as two of America's Best Franchises

Two of Marriott International, Inc.'s fastest growing brands have been recognized by Forbes as \"America's Best Franchises to Buy in 2016\". Landing in the top 10 of a selection of more than 3,300 active franchise brands, SpringHill Suites and TownePlace Suites are also the two highest ranking hotel and lodging brands in Forbes' \"high investment level\". Forbes Media suggests that the best franchisors will support owners with strong brands, innovative products and creative marketing.

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HSMAI Region Europe to Co-locate Revenue Optimization Conference With Premiere HITEC Amsterdam in March 2017

HSMAI Region Europe are announcing their partnership with Hospitality Financial and Technology Professionals (HFTP), global leaders in the hospitality industry and producers of the world's largest Hospitality Industry Technology Exposition and Conference (HITECSM). As part of the partnership, HSMAI Region Europe will co-locate its Revenue Optimization Conference (ROC) with the premiere HITEC Amsterdam, taking place on 28-30 March 2017 at the RAI Convention Centre in Amsterdam.

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Luxury Hotel & Resort Photographer Antonio Cuellar Named Hotel Judge of 2016 Luxury Travel Guide

In recognition of his award-winning work as a hospitality photographer, luxury hotel & resort photographer Antonio Cuellar was recently invited to serve as hotel judge for \"Luxury Travel Guide: An Insight for the Affluent Traveler.\" The 2016 guide showcases the sleekest and most stylish hotels in Europe. Two other judges for the guide include Travel Channel TV hosts Shane Green Fom \"Resort Rescue\" and Anthony Melchiorri from \"Hotel Impossible\".

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Canine check in: The rise of pet-friendly hotels | bbc.com

You may think it is barking mad, but in Vienna a hotel arranges for dogs to go to the opera without their owners. The cultural nights out for canines are organised by the five-star Park Hyatt Vienna, which allows people to check in with their dogs or cats, and aims to be as pet-friendly as possible. If a guest wants a night out in the Austrian capital without his or her dog, but doesn't want the pooch to get lonely on its own in the hotel room, staff can step in.

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Umapped and Sabre Partner to Offer Experiential Itinerary Solution to Sabre Customers

Umapped, the leading experiential itinerary management platform, today announced their partnership with Sabre Corporation (NASDAQ: SABR) which includes a live integration with Sabre GDS and ClientBase. As a featured presenter at the upcoming 2016 Sabre Travel Technology Exchange (TTX), Umapped will showcase the next-gen platform on Monday, June 27th at 10:15 am in a session titled, \"Itineraries of the Future\".

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Magnuson Hotels Sees 21% Hotwire Revenue Increase

Magnuson Hotels, the world's largest independent hotel group, announced today a 21% year-on-year revenue increase with the leading travel discount website, Hotwire. Reports show this revenue increase is 39% higher than the nearest competing brand. This revenue growth is driven by a marked jump in ADR, showing a year-on-year increase of 14%. Magnuson Hotels are working with their dedicated Online Revenue Management team to implement further revenue growth strategies, to continue maximizing their performance across all booking channels.

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RLHC Announces Revolutionary Wi-Fi Customer Affinity Program

Hotel loyalty programs are rewarding members with more than just free room nights and first-class accommodations. As technology continues to transform the hospitality industry, RLHC (Red Lion Hotels Corporation) (NYSE:RLH) is leading the way in digitally driven guest rewards. Through the brand's Hello Rewards guest loyalty program, members have complimentary access to upgraded Wi-Fi with increased bandwidth options, an amenity that is becoming the new standard among the connected consumer travel market.

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Microsense Networks Launches Touchsense At HITEC 2016, The First Facebook Messenger Bot Application For The Hospitality Industry

TouchSense with its AI (Artificial Intelligence) interface to Facebook's messenger platform helps a guest to connect to a hotel from anywhere. Using TouchSense is as smooth and