This Is What Happens When A Hotel Listens To Customers - News - HSMAI
Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
This Is What Happens When A Hotel Listens To Customers
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What happens when a hotel listens to customers? What does it do when it reads the guest comment cards and makes hotel service decisions based on what travelers want? One answer comes from a boutique hotel in Honolulu, appropriately called the Hotel Renew.

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