Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
Leadership Lessons Learned From Being A Guest When The Hotel Was Overbooked | By Doug Kennedy
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Earlier this month I observed a difficult situation playing out at hotel where I was a guest, and it provided an invaluable reminder of just how important effective leadership is when things go wrong in the hotel business.

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HSMAI Adrian Awards Competition 2017