Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International
Who Cares About ROI? What You Really Want To Know Is How Effective You Are | By Laura Patterson
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In our MarketingProfs article, Marketing Activity Metrics Mean Little: Here's How to Really Prove Marketing's Value, we asserted that \"marketers need to be smarter about the performance metrics they select.\" We also found ourselves concurring with David Dodd's claim that \"many senior leaders are no longer satisfied with the tactical performance indicators (campaign response rates, content downloads, etc.) that marketers have traditionally used to describe marketing performance.\" From these two sentiments (and a lot of other research) we have concluded that far too many Marketing metrics are tied to activities and efficiency rather than Marketing effectiveness.

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