Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International

knowledge center - fueled by the HSMAI Foundation
About the Knowledge Center

The Knowledge Center, which is the succesor to HSMAI's eConnect, is your source of insights to fuel sales, inspire marketing, and optimize revenue. Fueled by the HSMAI Foundation, here you will find articles, presentations, templates, multimedia, and much more from HSMAI and industry leaders. Many of the Knowledge Center resources are offered exclusively to HSMAI members.

Knowledge CenterWhat a Booking Misunderstanding Might Caused to a Guest | By Ahmed Mahmoud, December 20, 2014

This is a true story by one guest about a problem with a hotel honoring a room price. Through the internet the guest tried to book three nights at XYZ hotel, but for some reason the site wouldn't accept his dates. So he phoned the hotel's toll-free number, and was offered a rate of 180 US$ per night. The case was, they never asked him how many people were staying in the room.

 
HSMAI Foundation Leadership Insights Interview

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HSMAI Adrian Awards Winner Case Studies 2013

adrian case stody cover 2013