Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International

knowledge center - fueled by the HSMAI Foundation
About the Knowledge Center

The Knowledge Center, which is the succesor to HSMAI's eConnect, is your source of insights to fuel sales, inspire marketing, and optimize revenue. Fueled by the HSMAI Foundation, here you will find articles, presentations, templates, multimedia, and much more from HSMAI and industry leaders. Many of the Knowledge Center resources are offered exclusively to HSMAI members.

Knowledge CenterHappy Guest, Happy Hotel | By Ilona Gyongy dr. Vradi, December 6, 2016

You have a beautiful hotel, filled with luxury touches to make your guests' stay as comfortable and memorable as possible. But are you truly owning' the guest experience from the moment of booking and beyond? Communication is the key to the new wave of brand loyalty. If you make communication easy, personal and accessible, you open an opportunity to a new level of guest loyalty And following loyalty, of course, follows revenue. It's time to own the guest experience through mobile, personalised, digital technology.

 
HSMAI 2016 Revenue Management Insights

RM Video 1

 
Anatomy of an Adrian Award