Hospitality Sales and Marketing Association International
Hospitality Sales and Marketing Association International
 
Hospitality Sales and Marketing Association International

knowledge center - fueled by the HSMAI Foundation
About the Knowledge Center

The Knowledge Center, which is the succesor to HSMAI's eConnect, is your source of insights to fuel sales, inspire marketing, and optimize revenue. Fueled by the HSMAI Foundation, here you will find articles, presentations, templates, multimedia, and much more from HSMAI and industry leaders. Many of the Knowledge Center resources are offered exclusively to HSMAI members.

Knowledge CenterWhy You Should Be Listening To What Your Voice Agents Are Saying Right Now To Potential Guests, September 22, 2018

As I often say in my conference presentations and training sessions, voice reservations is the forgotten distribution channel, at least at most hotels these days. Too many marketing and distribution execs buy-in to stereotypes such as \"Millennials only book online and never want to talk with humans\" and \"The only ones who still call are elderly and don't know how to work a computer...\"

 
HSMAI 2016 Revenue Management Insights

RM Video 1

 
Anatomy of an Adrian Award

 
Ro2Win

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