Host: HSMAI Americas
Hilton Costa Mesa, CA
Fuel your revenue management future with this fast-paced one-day conference from HSMAI, producer of the annual industry-leading Revenue Optimization Conference (ROC). Coming to The Hilton Costa Mesa, April 24, ROCET will deliver tactical, strategic, and leadership insights for hotel revenue managers. Recommended also for the full hotel executive team to help develop a collaborative total hotel revenue strategy.
10:00 – 10:10 am ♦ Welcome
10:10 – 10:55 am ♦ Trends in the Market
Veronica Andrews, CRME, Director, Digital Data Solutions - STR
A discussion of the economic trends that will impact hotel performance locally and beyond over the next 18 months. Our thought leaders will deliver expert insight, analysis, and practitioner-friendly perspectives on what the future may hold for the hospitality business, what the next economic game changer will likely be, and what you can do to manage it all.
10:55 – 11:40 am ♦ A Tactical Perspective: Forecast Accuracy
Bonnie Buckhiester, ISHC, President & CEO, Buckhiester Management, and member of HSMAI's Revenue Management Advisory Board
Not only is a forecast a prediction of potential and outcomes, but a valuable tool to set strategies and tactics to improve on the expected results. Forecast accuracy is the key to optimal sell strategies and now, more often than not, a revenue manager’s incentive bonus depends partly on their ability to forecast accurately. But the metrics that help the Controller or GM are surprisingly not the metrics that help the revenue manager do a better job. In this session we’ll drill down into disaggregated forecast accuracy analysis and illustrate how this valuable data can significantly improve your overall revenue management effort.
What steps can you take to positively impact results?
11:40 am – 12:40 pm ♦ Break & Lunch
12:40 – 1:30 pm ♦ Bridging the Tactical and Strategic: The Convergence of Revenue Management and Digital Marketing
Loren Gray, CHDM, Founder, Hospitality Digital Marketing; and Victoria Edwards, President & CEO, ProfitCloud
In most organizations, revenue management and marketing are two separate departments with separate reporting structures, technology systems, data sources, goals and incentives. In this session, we take an “outside in” and “inside out” look at the how the different analytics used by marketing and revenue management departments impact the guest’s journey, and identify opportunities to integrate revenue management and marketing decisions to optimize returns.
While hotel revenue management has been delivering “the right product at the right price” for decades, it is ultimately the job of predictive marketing to ensure that the goods are offered at “the right time” to the “the right customer.” Now, more than ever, technology is able to reveal who that customer is and when is the best time to solicit them. Today’s marketing field is a different beast that requires much more than a designer’s eye for sensible color schemes; it requires a skill set that is analytics-based and ROI-driven. Sound like anyone you know?
Attendees will take away: An understanding of today’s predictive analytics and location-based marketing spectrum; knowledge of how the landscape is changing and what you need to do in order to remain up-to-date; a series of questions you can ask in order to understand what internal data is available to you and how you can go about capturing more; several practical ways to use your CRM and GA data in order to drive targeted marketing strategies; and, top tips to maximize and leverage the power of free tools such as Google Analytics.
1:30 – 2:30 pm ♦ A Strategic Perspective: Total Revenue Management
Managing room inventory and pricing is still the primary role for revenue management practitioners but by analyzing total profit contributions across multiple revenues streams, revenue management professionals can move property performance to the next level.
In this session, you’ll learn best practices in transcending traditional boundaries for the revenue management role and leave with 5 realistic next steps to implement these strategies in your property.
2:30 – 2:45 pm ♦ Connection Break
2:45 – 3:45 pm ♦ A Leadership Perspective: Data Visualization -- Telling Your Story for Maximum Impact
Bonnie Buckhiester and STR
Successful leadership in revenue management requires you to break down metrics into clear messages in order to persuade your audience of the value of the data you control – whether that audience is sales and marketing, operations, asset management and ownership, or customers.
This session will help you make your data more understandable and relatable to other parts of your business, creating a bridge between the data and those who need to learn something from it, or make decisions based on it. Give your stakeholders tailored insights they need to act faster and for better results – getting the right data to the right audience in the right way so that they can make it actionable and effective.
3:45 pm - 4:00 pm ♦ Closing & Wrap Up
4:00 pm - 5:00 pm ♦ Connection Reception
- HSMAI Hotel Members: $310
- HSMAI Partner Members: $410
- Non-members Hotels: $475 - Includes 1 year of HSMAI membership! (Some restrictions apply)
- Non-members Partners: $575 - Includes 1 year of HSMAI membership! (Some restrictions apply)
CANCELLATION POLICY: Cancellations received three weeks prior to the conference will receive a full refund less a $75 administrative fee. Cancellations received between three and one week out are entitled to a 50% refund. Cancellations received within one week will not be refunded, except in the case of a medical emergency. All cancellations must be received in writing.
Group Discounts: Hotel companies can enjoy significant savings on ROCET registration when they sign up three or more people from the same company ($50 per registration). Contact Mandie Jorgensen at +1 703.506.2025 or email@example.com to receive your promo code to register your team. Special rates are also available for faculty and students who are HSMAI members.
Bonnie Buckhiester, ISHC
President & CEO, Buckhiester Management Limited
Bonnie’s career in travel, tourism, and hospitality is extensive and multi-dimensional including positions as Senior Vice President, Operations for a major North American hotel REIT, General Manager for two 4½-diamond hotels, and General Manager Operations for a major tour operator. Her diverse product knowledge of hotel, tour, cruise, air, rail and car rental inventories offers a unique cross-fertilization of industry strategies.
She holds a bachelor’s degree from the University of Illinois, a Certificate in Revenue Management from Cornell University, and a Certification from Guelph University’s Hospitality Managers Development Course. She’s the former chairperson, and a mulit-year board member, of the International Society of Hospitality Consultants and remains an active member of this prestigious organization. She is also a member of the HSMAI Americas Revenue Management Advisory Board. Bonnie is a sought after speaker internationally, an accomplished author of numerous industry articles, and a regular columnist for HotelNewsNow.
Veronica Andrews, CRME
Director, Digital Data Solutions - STR
Veronica is responsible for leading inter-disciplinary teams in the development of new STR data products. With over 20 years of revenue management experience in the hospitality industry, Veronica provides analytical and end-user perspectives in that effort. Her prior experiences involve property and above property level leadership. She’s worked in major brand and independent environments, and over a wide breadth of property types and locations – from midscale to luxury hotels, downtown, convention, destination, resort properties, and more. Veronica’s known to be passionate about Revenue Management! She’s an experienced facilitator and mentor, training and developing Revenue Management leaders, strategy teams, and non-revenue leaders alike. Veronica is an active member of the HSMAI Revenue Management Advisory Board, is a Certified Revenue Management Executive (CRME), and serves on the AH&LA Food and Beverage Committee.
President & CEO, ProfitCloud
Victoria Edwards is the President & CEO of ProfitCloud, a cloud based software application that combines demand creation, demand capture and demand management data to provide hotels with significant incremental profit. Unlike other systems, Profit Cloud looks at internal & external variables as well as social media metrics and multiple review sites to make pricing recommendations and unconstrained demand projections.
Prior to founding Profit Cloud Ms Edwards was the Vice President, Strategic Development of Buckhiester Management USA Inc., the leading Revenue Management consulting firm in North America for the hospitality industry. Ms. Edward’s career in travel, tourism and hospitality spans over 25 years with considerable experience in both the Rooms and Food & Beverage sides of the business. As a senior manager with Delta Hotels and Fairmont Hotels & Resorts, as well as General Manager for both Marriott and Westin properties, she brings first class, multi-market hotel experience to her role. She is also co-founder and co-owner of Buckhiester Management.
Loren Gray, CHDM
Loren Gray, CHDM, Founder, Hospitality Digital Marketing
Loren Gray is an internationally recognized authority in the field of hospitality marketing and has appeared as an expert yearly at numerous national industry conferences spanning the hospitality and digital marketing industries. Gray has spoken on the topic at industry events across the US, in Canada, the Caribbean, and Australia. He has contributed to publications such as the New York Times, USA Today, Financial Times and the Wall Street Journal, and has had articles published in numerous trade journals. In addition to participating and chairing on numerous industry boards and organizations, Gray is a past chair of the Digital Marketing council of the Hospitality Sales and Marketing Association International (HSMAI). HSMAI recognized Gray as one of The ‘Top 25 Extraordinary Minds in Sales and Marketing’, and he currently serves on the Board of America’s for HSMAI’s International Organization.